Xfinity Internet Reviews

I was with Xfinity for almost two years. I paid about $193/month for two Galaxy S24 Ultra phones and two lines, and my Wi-Fi was supposed to be $10, but they suddenly raised it to $65. Before switching, I went to give back everything and asked what I needed to pay so I wouldn’t get more bills. They told me just to finish paying the phones, which I did. Then 20 days later, they charged me another $193, even though I had already paid all my bills. Nobody warned me about this. When I complained, they blamed it on “misunderstanding” and took no responsibility. Customer service is bad, connection quality isn’t great, and billing is confusing. I do not recommend Xfinity at all — even if they offer free phones.

Xfinity has got to be the worst internet company in the state of Florida. I have been a customers for 10 months only and for the past month, the outages have been overwhelming. I worked full time remotely and so over the course of the last month I have lost 30 hours of work because of these outages. How can the company have only 2 outages the first 9 months of my term and then the 10th month have that many hours of outages Mon-Fri standard work time hour? Needless to say my boss is livid with me. I'm livid with Xfinity. Why do I pay a monthly fee if you cannot honor the reliable internet service YOU SAY you provide.

My bill increased $20.00-called X to remove streaming services. I asked the out of the country rep to remove streaming services and internet only. 1.5 hours on the phone I was asked to confirm a package that included a streaming service which lead to yelling and screaming to get someone on the phone to give me internet only. OMG what a scam. Finally got another person telling me I would not be charge if I agree the new package that included a streaming service. Told him a either internet only or I'll sign up with a different carrier. I got internet only but not until cussing, yelling and scream, WHY?

Love the low prices! You have to trade for terrible service. Started out with 300gb and 2 mobile phones and spent over 3 hours one evening and nearly 9 hours the next day trying to get the phone numbers ported over from Verizon most of the time being passed from one service rep to the next after 30 to 45 mins each time with no one taking any responsibility for the issue then finally I reached someone who knew what she was doing. Took her 10 mins.

This is the most laggiest wifi I have ever had. I'm warning you. NEVER EVER EVER GET THIS WIFI! This by far the worst wifi I have ever had. Don't waste your time with such a useless wifi. If you get Xfinity wifi you might as well just not use it. It only actually works 1% of the time.

I have been using them in Western PA since 2020. I don't think location or length of service matters much. They're the worst everywhere. The longer you’re with them, the more you hate them. They're far too big to give a crap. That's why no one receives technical help. They dehumanize help. They remove programming while increasing your rate. I would NEVER, EVER go on autopay. Maybe that's why online billing is a pain to use. I can't wait to get rid of them. I just don't think any of the others would be much different. I wouldn’t dare using Verizon. I have their phone service. Like Xfinity, it's hard to find a second star on Verizon reviews.

I had 2 separate erroneous charges come out of my credit/debit card and my bank account. I have called 3 times and each time I have been told that my credit was due me and that someone would get right back with me. It is a total of almost $300. I am furious and am calling a lawyer today. Horrible business.

I have tried to follow their directions. I even had a service tech come out here. Ever since I got this gateway device. I have had the worst internet service I have ever had in my life. And nobody at the company is capable of helping me fix the problem. Not even the service tech. After he left I found a temporary solution but this stupid device keeps turning it off and it's literally impossible to keep up with. Worst thing I ever did was upgrade to their two-in-1 gateway device. If I could give them zero stars for their service I would. Avoid them at all cost.

Xfinity is a complete scam. They signed me up for a plan that is advertised at $50, but somehow I’m being charged $100 instead. No clear explanation, no proper consent — just a nice little surprise on the bill. Customer support is useless. Every time you call, you get a different agent telling you different nonsense, and nobody actually fixes anything. Feels like they just hope you won’t notice and keep overpaying. This company has zero transparency and zero respect for customers. If you don’t want to get ripped off, stay far away from Xfinity and double-check every single bill they send you. ⭐ 1 star (and that’s being generous).

I have been a Xfinity customer for 6 years. They have the worst customer service. I pay for Apple tv and can't get it to open on my tv. I have had it for a while, and it has just stopped working. Customer service was very hard to reach and were unable to solve my problem. So disgusted!

I have been a Xfinity customer for 5 years, they will offer you better pricing only to go back to the original price or higher next month, customer service is a joke, you have to walk through the Amazon forest with no shoes to get a real agent on the line and you do they don't help. Just pass you on to a different department only ask you the same question without solving anything, put let you own any payments you get a live agent remember you owe a payment.

I cancelled my subscription a week before the next billing date. I was told by customer service I needed to keep my debit card linked because I was going to receive a $65 refund. Next billing date comes and I get charged for service instead. Call customer service and was told a refund would be issued but now they are trying to tell me that I missed a payment sometime last year. How does that happen when I have auto pay set up? I will be making a fourth call to their 800 # to try to get this resolved.

This needs to be updated to give zero stars. Xfinity, has not resolved any issue we have had. I got their best package on Friday. 9 days ago. Following their set up and activation to the T. It didn't work. Was on phone with customer service for 3 hours. They couldn't fix. They said they were sending a technician out on Tuesday. They never showed. They never called. They never resolved the issue. 9 days with modem and wifi extender just sitting and collecting dust. But this morning, got an email from them with a bill of 120 due in two weeks. Lol this has been shady. Horrible.

Never, never, never will I use Xfinity services again. Would NOT recommend. In December 2025 had issue with internet. After 7 1/2 hours of back and fore between Xfinity and Netgear the issue was diagnosed as cable/splitter problems, which I knew and stated to Xfinity before spending 7 1/2 hours on the phone. Tech came out to verify and correct the problem. Changed cable and splitter and stated cable would be buried after utilities mark property. Two weeks later a got text from Xfinity, property marked and will send out guy to lay cable. Called them to say NO property has not been marked and DO NOT SEND anyone to bury.

Absolute scam artists. Stole thousands from me with double billing and services I've never had.. 0 customer service. The worst company on the planet. Horrible connections. Even worse people. NO ONE WILL HELP YOU. YOU GET HUNG UP ON AND TRANSFERRED 100 TIMES. I've spoken to every country in the Middle East. No resolution. NEVER GIVE THEM BUSINESS

I HATE XFINITY MORE THAN WORDS CAN EXPLRESS!!!! Don't know how they can stay in business!! They're AWFUL, HORRIBLE, DESPICABLE, INSANELY BAD!!! MY sage advice: STAY AWAY FROM XFINITY AS MUCH AS YOU CAN!!! Don't even think about Xfinity! They SUCK horribly! Very nice people in support but their infrastructure is THIRD WORLD AT BEST! We've had outages ALMOST EVERY DAY 3 to 5 times THE LAST YEAR!!! Spent 100 hours on the phone before I finally gave up and switched to fiber optic cable with ATT&T!!!

I only posted a ‘1’ because there is nothing lower. I must confess this is partially my fault… I knew in advance of contracting with Xfinity - how terrible their customer service reviews were. Still, it was one of two servers available in my new community, so I felt I had little choice. I had already had negative experiences with the other option.

Worst internet service ever. Unfortunately one of the only ones offered in this area, so they DON'T CARE about customer service. Constantly getting interrupted or bumped off websites by the internet service as it “updates “. No response from humans because they think AI solves problems. Worst service ever.

Xfinity continues to over charge me and I have to continually call every month about the same thing, with continual excuses blaming me for it. They also refuse to remove a payment method in my account saying I need to go online to do so. When I attempt to go into my account online and remove it myself, it does not let me enter the Bill Pay. With Xfinity it is a constant battle and they continue to see just what they can get away with and how long does it take just to wear you down. The customer service is horrible.

I asked to speak with a manager regarding billing and they all gave me the runaround for a month straight. Lodd about what a representative told me, and even after a suggestrf that they listened to the recorded call. Horrible customer support.

Overcharging. Hidden fees, NOT LOCAL help centers- read from scripts. AVOID this company.. They flat out lie to customers and make it difficult to switch companies. Absolutely disgusted with the service, the employees and the poorly speaking English customer service.

What are their typical-concealed tactics. I recently went to a local store to inquire about the price of a bundle that would beat the other cell phone carriers. What I discovered is that it is a promotional tactic that only lasts one year, but your cost will rise. Imagine if you tie it to your cable service, where they also want you to sign a two-year agreement and then raise the price in a year, but you are stuck to a broken contract. We're screwed with these restricted options. Even if you only want internet because they are the only ones on this side of town, you're stuck with them because basic is just as expensive as a whole package with TV, and don't bother attempting to save a few bucks even for the so-called lowest package. It is only a few dollars from the high, middle, or basic package. Hopefully, these companies will one day be able to respect their customers.

I signed up for 12 months free mobile, but each month they continue to charge me $40 and each month I have to use chat for half an hour to get it cleared up. And each month they tell me it’s cleared up, but I don’t trust that’s true and when I check sure enough, they charged me again. I also signed up for Internet and when they buried cable they destroyed my irrigation system, even though I clearly stated that we have an irrigation system. Now I’m waiting for them to come and fix the irrigation system. We’ll find out what happens today if they show up as last time they took 3 weeks longer then they said and then they did not let me know which day or time so I was not home to supervise the cable burying and sure enough they destroyed irrigation and cracked my patio block.

Horrible customer service. 4 calls to cancel then trying to pull early termination fees after numerous contacts for competitive pricing... 7 year of loyalty down the tubes... even at the end she could not tell me what I would be billed for.

Terrible reliability and even worse customer service. All automated recordings and bots. I work from home and these CONSTANT outings keep me from working. Changing to another company, they haven't given me a choice.

They have the worst customer service, Customer service tells you that they can lower bill but you have to unchanged your package and then your price goes up. Can't wait till I leave this crappy company as I have been with them over three years. They offer better deals to new customers, then they do to keep the customers that have been with them for a while. Lie to you about the service you are going to get for the price you were paying.

A new Xfinity modem came to my house about a month ago. It advertised super fast speeds. It's great, it'll change your life, blah, blah. I didn't want it. I never asked for it or complained about service in 8 years so it never came out of the box. Sat in a corner of my dining room the entire time. Then I started getting text messages telling me to return all unused equipment to "keep your bill down" and this month's bill was an add'l $15 "and will stay at this new level until you either install the new equipment or return it". I returned it. I told them giving someone something that is unwanted and not needed and then charging them for it is criminal in my view. I'm no longer under contract with them and will be finding a new provider. If you're looking at them as a provider, I'd run away screaming.

⭐ 1 Star – Shockingly Bad and Completely Unacceptable. This company’s customer service is an absolute disgrace. The staff is rude, incompetent, and clearly does not care about customers. Francis (ID: **) was especially unprofessional, condescending, dismissive, and unwilling to provide even basic assistance. Talking to him felt like an inconvenience to him, not the other way around. The billing process is deliberately unclear, loaded with hidden fees, and full of inconsistencies. Charges appear with no explanation, and when you ask for clarification, you get vague answers or straight-up avoidance. This feels less like poor organization and more like intentional deception.

The product itself is good. Some of the practices and customer service are awful. I lost my entire Outlook address book as a result. Xfinity just sent me an email stating that my password had changed and that if it wasn't me that changed it, to call 1 800 New Delhi. So, I now can't access my email and I'm thinking I've been hacked. I log in to my Xfinity account to find that they've disabled my password and that I need to create a new one for security purposes, which I did. Now I have to reset my Microsoft account also as the two are tied together. Would it be too much to ask to send an email stating that it's time to reset your password for security purposes and please take the following steps?

Worst company on Earth. Poor customer service and horrible consistency. The internet goes off 2 to 3 times per week. You will never speak to a live person. DO NOT DIG. OF FOR SERVICE. It's expensive too!!!!

Horrible customer support through their customer service chat. I spent about 5 hours talking to 3 different agents because my new modem would not connect to the internet. I told them all that I was switching from WOW to Xfinity. No one could get it working remotely. After 3 days of this I went into the Xfinity store and had a great experience with RAY (Sterling Heights, MI store). He told me that when switching from WOW to Xfinity I had to get a new line from the pole into my house. Finally, someone knew. Why did no one else in customer service know this???

Worst service ever. Cut you off completely. Constantly don’t listen. No help. Mostly AI or deal with low level who uses many and trying to sell mobile. Not interested in your issues. To solve passing you on to another representative continually to keep you online.

Xfinity is the worst experience in my life. All automation. Can't talk to a live agent, recording to rest boxes, had to go to Xfinity store and sit for 2hrs. Gave us new boxes. Didn't solve the problem. 6 months later still same problem. Finally get a phone number for corporate office answer machine for 3 days. They been promising credits for 6 months. Bill keeps going higher. Don't know how they stay in business.

HORRIBLE!! They REFUSE to give a refund after you cancel - been waiting months for my refund!!! Getting a real person on the customer service # is a NIGHTMARE and refuse to let you speak with a supervisor! STAY AWAY!!!

When Xfinity bought San Bruno Cable four months ago, their technician came out, installed new equipment, and promised everything would continue smoothly. I was on a low-income discount plan with San Bruno Cable, and both the technician and an Xfinity representative assured me that nothing was required from me to stay on the equivalent plan with Xfinity (Internet Essentials) as all plans are taken over as - is from San Bruno Cable.

I couldn’t get Xfinity modem to work when received. The app wanted me to pay before hooking up a self service. The representative said they started your bill before you received your equipment. It took us almost an hour to get it set up. I have spoken with Xfinity five times in last 6 days. Not one Xfinity associate has been friendly. They cut you off in mid sentence, they don’t pay attention nor listen. Xfinity service will talk back, have a foul mouth and could care less to be helpful. Xfinity self insulation for WiFi you will have to buy your own cable. The last words spoken to me is good luck.

Absolutely horrible customer service. On hold 30 minutes to be told they sent you to wrong person, call this number. Set an appointment for them to have no clue you are there and help the walk ins who showed up after you were already there at your the scheduled time. Unable to cancel service without jumping through all these hoops. Now going on 3 hours just to finish getting service shut off.

Misleading Pricing/Bait-and-Switch. They lure customers in with a low initial price, but once the term ends or you try to renew, the price suddenly jumps — sometimes doubled or tripled. There’s no warning, no explanation, and no transparency. You end up scrambling last-minute to figure out what to do because the price becomes completely unreasonable. Poor Customer Service & Accessibility. It’s extremely hard to reach anyone for help. Long wait times, unhelpful responses, and representatives who can’t resolve basic issues. Getting support feels impossible, and there’s no clear communication or accountability.

I have had Xfinity for over 2 years. They have the WORST customer service of any company I have dealt with. You cannot talk to a live person because they don't answer the phone or it goes into polite disconnect. Then you have to use the chat feature and they are HORRIBLE and can't seem to understand what you are saying even if they are reading your chat (unless of course, it is AI). If I had an alternative, I would use it. I cringe every time I need to contact them because I will be on the laptop for an hour and end up as disgusted and frustrated as I currently am. And all I wanted to do today was add a new service (giving them more business) and the rep/AI just could not complete this request.

ABSOLUTELY THE WORST COMPANY IN THE UNITED STATES!!! Possibly the world. Atrocious customer service, poor quality product and incredibly expensive. I would rate zero stars but it won't let me, in fact I would rate negative. The last call to customer service was 2 hours and problem is still not solved. Then they hung up on me and I have not heard back from them since even though they said they would call back. Supposedly an appointment tomorrow from 3:00 to 5:00 but I can almost guarantee you they won't show. The tech support is an absolute joke, the people have no idea what they're doing.

Called Xfinity about an issue, they kept trying to offer me this "free" smartwatch, promised there were be no cost and no fees ever. They wanted me to agree with the contract which said there would be fees. They told me these would all be waived if I agreed. I got suspicious and thankfully I declined. I have read of all the people who got downright lied to and scammed with this offer. As if this company doesn't make enough money they have to use deceptive practices to lie and cheat people into their deceit. Nothing is "free" with them.

My Xfinity/Comcast internet wifi speed drops down to 40 to 65 Mbps at multiple different times EVERY SINGLE DAY! I mainly use a Samsung tablet, Samsung phone and a Vizio TV. This happens multiple times every single day. When I contact them I get a bot and it says everything looks right. Then they remotely reset my connection and service improves for a while. This happens every day, sometimes multiple occurrences per day.

Worst customer service. They tell you lies just to get you off their backs. My Internet was out for 3 weeks and they lied about getting it fixed. Finally someone told me they couldn't fix it and offered me 2 free smartwatches. I switched my Internet to T-Mobile. They charged me for the watches on my mobile bill. I had to make multiple calls with long holds and empty promises. Finally I got someone to send me labels to send the watches back. As soon as I get credit for the watch charges I am switching carriers.

All talk… sales, and no follow through. You will have to have the patience of Job to wait for services as I have been waiting since Oct 13th. Today is November 15, 25 and my 4th phone call and burying of cable is pushed out yet again until November 28th. At this point I could turn this into a betting wager and I’m willing! Any takers? After the burying of cable it is then my responsibility to call Xfinity again to schedule a technician to come hook up internet … the departments don’t speak to one another. I am to expect a 7 day window for that service to happen.

Second time this week we are down for more than 5 hours. Same BS excuse. Their ChatAI won't take you anywhere that you can speak with a human because they know their system is awful. Pay way too much for way too little.

Internet is back up and great. Used to be so bad, for several weeks... Several technicians came but could not fix until the last guy came... He actually was detailed and calm.. The issue was finally resolved.

Comcast does not offer basic services for senior citizens! Where is the psc on this? I am paying almost $90 for internet access only (cable tv was too expensive). I think it's time the psc comes down hard on Comcast for ripping off senior citizens! I would like to see a big fine and a senior citizen rate plan implemented!

I recently left Xfinity Mobile and went to T-Mobile to save money so in closing out my account the customer service rep told me, "Okay we owe you a 60 dollar credit" so that was good and the rep told me, "Don't worry I will delete your autopay card." I now had 36.36 taken out of my account after going through that last month. They were making up fees to charge my card. I was told because I didn't cancel the internet on the same day. This company is a bunch of thieves. You have to worry about scammers and these companies are ripping you off! That's why the world is so screwed up companies making up fees to rip you off.

I sign a 2‑year Xfinity Business contract 6 months ago. On the sales call I ask about closing early if my shop fails. The rep says it is fine if the business closes. No fee. My shop closes after six months. I call to cancel. Xfinity charges me $600 as an early end fee. I share this so owners know the risk. The contract sets a fee when you end early. I did not know that at the time. I asked about it and was told I was safe if the business shuts. I ask Xfinity to remove the fee based on what I was told. The answer is no. My view: this sets false hope for small shops. Get every promise in writing before you sign. Ask about early end fees and how they work. I ask Xfinity to fix this and train sales to give clear terms. I want a full credit of the fee and a clean account close.

Customer service gives me a number for Spectrum, spectrum gives me a number for Xfinity and so on and so on! In a constant loop where not a soul can help me with intermittent service, I pay on time every month for half the service as it is out so frequently,, frustrated with zero help or guidance hours upon hours of my time wasted.

To prevent me from disconnecting, Xfinity offered a “special” 2-year contract at a discounted rate. The following month, my bill did not reflect the agreed rate. When I contacted support, I was told the discount would appear on the next bill—but it didn’t. The next month, after receiving another inflated bill, I called again. This time, they claimed no record of the original deal and offered a completely different—and worse—plan.

The WIFI is so damn laggy but like ever since I used this wifi connection it's been like so slow (btw I can't stop the capital so yeah...) I also do not like the way that this connection just keeps on making me have to log back in. Thank youuu.

Just want to let people know that Xfinity will scam you out of sixty sum dollars when you cancel your service calling it a early termination fee? Problem is I was NOT on any contract? Just another way to scam you out of money. Their service was overpriced and did stop working several times. I never got a final bill or an email or a phone call to let me know I still owed money? They just sent my bill to collections? Amazing how I got that bill just fine. SCAMMERS!!

I wish I could give them a 0. For the past week it has been the most challenging I have ever experienced. My mother lives alone 82 yrs old. Does not have much but enjoys her TV. She has been without TV for weeks it is going on and off. We have called they don't show up on appt they make. I call again and tell them it is not inside her house multiple people on the street are having the same issue. They say they will send a tech 4-6pm. Again no one shows up and when I call again, they say it is not on the account I have ever called. I call again they send someone for inside the house and tell her, "Sorry. It is outside. Will send tech maybe another 48 hrs." At this point we have called more than I can write but I am in shock with amount of money they charge her and yet she still has no TV. They don't offer any reduction with no TV for the past 4 days, and it is going on and off for weeks.

No star if I could. I pay also 300 a month for internet and security auto pay. As soon as they took the money out my account the internet stop working. Then they tell me that can’t get anyone out here into Monday. My son does online school so he will have to miss school because of them. I ask to speak to a manager and they tell me they would put a ticket in for it. This is very bad customer service. I do not recommend them. They are very expensive and do not provide consistent service.

Internet sucks. I was a happy customer of Optimum for years and moved and am subjected to Xfinity and its spotty crappy services. My streams are subjected to delays and glitches now and I can't watch what I did before because of the buffering. It's crap.

Hello. I would like to leave a review now that I'm done with your company. I was a customer since 2020 to 2025. I started with your phone service and later switch to your internet. Somehow we had 4000 credit and they somehow vanish during an account start over. Something your agents had done 4 years in. We was living in an apartment where for 3 years before they notify the tenants that a new company was taking over and they was going to do renovations so when it came time for our apartment to be renovated the complex moved us from one apartment onsite to another and the property manager told us we be moving back in it.

Customer services have not been helpful. No manners, passion for there work. They don't know how to explain situations and they don't care about the customers, especially when it has to do with their issues. I kindly asked someone for help with my credits by phone, but they did not budge and they did not care. As an Internet provider, they have no mercy, and it will be their downfall. Privacy invasion. I don't know how they will ever get any customers back when they aren't friendly or accommodating. If I were a Cell Phone provider, I would handle things differently and fire anybody who makes the company look bad. No role model or anybody with executive decision-making capabilities.

I received an email from Xfinity that my discount would be discontinued unless I registered again. I called the phone number from the internet for Xfinity. A male answered and explained the purpose. He looked up my account, mentioned address, name, balance, etc., which I believed to be Xfinity. He said the balance is zero but there was also another discount if I agreed to pay 6 months of $$80/per month with same service. He said he would even withdraw my next payment of $160 for October. He even told me to check my statement, which was shown as 0 and my first payment of $80 would be due October 19. He said to go to Jewel or Target and get 2 Target gift cards for $240 each or $480 for the prepaid offer. He added that Target will only allow $500 but purchase 2 gift cards. He stayed on the phone while I was driving to the store.

Continued price increases with unreliable and poor performance on a regular basis... This company sucks! Calls are sent to call center in the Philippines who though polite are useless and only try to sell you additional services.

Up until today, I had been with Xfinity for over 10 years, this time around. There will not be another time around. I called to cancel my services last week because I could not afford what I was being charged. I had already contacted T-Mobile and had the equipment at my house to hook up once the Xfinity was cancelled. Xfinity talked me into keeping it, telling me my charges would be $72 monthly for 300 MBPS instead of $115 for 1gig and the auto-pay coming out on September 22nd would be $45. This morning I wake up to $115 deducted, which is the amount I pay each month, and they will only give me a credit to next month for the $70 difference. I've paid other bills based on the amount they told me of $45 and now my bank acct will overdraw today. I wish companies could be honest with their customers, if they mean that much to them. I had to give them 1 star or the review wouldn't be posted.

The WORST internet service in the entire world!!!! Constant interruptions. Claims service is being upgrade at least 3 times a week, and last hours. Changing in bills every single month. They are a bunch of LIARS, crook. They will charge your card on file for no reason. They'll still charge your card after cancel service with them, returned the equipments. One star is too much to give them. They have 1star reviews for a reason. Save yourself the headache. Go with another carrier.

My issue is connectivity. My speed is far below what I pay for causing a lot of issues especially when I’m relying on it for business purposes. I have done home diagnostics, supported diagnostics with an assistant and had a tech come to my home. In other words, I have exhausted the options. Every interaction I’ve had has been professional and polite but I believe this has to be a product problem. Long story short, I’m looking to switch providers. My patience has hit a wall.

I have been a Comcast/Xfinity customer for over 10 years because they are basically the only high speed internet provider in my area. I have repeatedly complained to their representatives over the years about their slow and poor connectivity of their internet services. they send out technicians who try blaming their issues on my devices and repeatedly replace wiring and connections that do not have anything to do with their issues. Comcast/Xfinity has owned the network in our area for over 20 years and have done little to nothing to invest in improvements to their network to support their new products and services. Their old outdated 20th century network in our area did not work very well with their old analog products and services, yet they think they will support their new digital 21st century products and services they are currently trying to sell to their customers.

I would like to give not even one stars but it’s mandatory to start writing. The worst service ever seen. A few days ago my husband put the service for a property in Summerfield but as he had not had that service said property previously we needed the presence of a technician for it so an appointment was scheduled to connect the Service. For them we had to travel from another state so that they could access the house, always trusting that this appointment was respected and fulfilled, but it was not like that. They told us that they would come between 8 AM and 8 PM, so we spent the whole day waiting and finally the cut-off time arrived and no one ever showed up.

Terrible customer service. I moved and wanted to transfer service and was not able to online. Now you have to make an appointment to even talk to someone. I made the appointment and the soonest appointment was 5 days away. When they called, they said that my new apartment was not in their system and they would have to run a line 1000 feet and I would have to pay for it. I explained to them that other units in the building have Xfinity Plus, and there are already cable jacks in the apartment.

REALLY starting to HATE Xfinity (X). Used to love it. Constant interruptions. X Claims service is being upgraded. X randomly brought a new box claiming our speed was slow. No it wasn't! Left it to us to set up. Followed all steps. Now it's not working at all. Forced to set up an appt but the earliest appt is in two days. Lately, there's been so many service outages!!! What in the world is going on, X? Now I got an email ("Your Xfinity order is confirmed".. WHAT order?! We didn't order anything!) addressed to my daughter and I, but we don't even live in the same house for 5 years, we never had Comcast together, we only had their mobile service but cancelled that 3 years ago. X, make this make sense!!! It's really time for COS, CO to step up alternate options for internet service. X used to be great. K

We went to Xfinity in July to purchase a Smart Watch for a birthday on September 15. We asked if we purchased it that day if we could wait to activate it until 9/15 (true). We had the customer service rep find a watch that he said was compatible with the existing phone (false). When we asked if the recipient could be shown how to use the watch, we were told yes (false).

I have Xfinity Mobile (paid with a credit card) and Comcast Xfinity TV Services (auto-debited from a bank account). Had to change the credit card number for the Mobile services, and without permission, authorization, confirmation or notice, my TV Services were also changed to the new credit card. Unacceptable since these are separate accounts / services with separate billing. Their online "assistant" is unhelpful, and you can't get to a live person without threatening to cancel service. Finally got an "agent" who did not pay attention to my questions, read off a script, and blamed me for the change (but had no explanation why I never got a confirmation of the change even if I had inadvertently made it). Reporting to the FCC because there should be no change to a customer's billing without permission and confirmation. Get it together, Xfinity!

This company stole my money! I had a credit balance on my account when I closed the account and was told it would be returned in the form of a check, that never happened. When I called numerous times, I was told yes, they could see the credit balance, but the system cancelled the refund, they would do nothing to correct this, they are crooks.

They won't take any of my calls, they are holding me hostage. Their computer generated problem solver is a trash. They made up a list of extra charges and I will be removed if I don't cave in and I will still get charged for the made up charged total bill.

I regret ever leaving T-Mobile. I'm going to get through this horrible experience, graciously run back to T-Mobile. Never got my "promotion" money, they have no issues billing me every month yet can't get my address correct. Unreal experience for a company this size.

Without a doubt the absolutely worse internet/cable service ever!! Can you believe hearing a customer service rep telling you that you will not have tv / internet service for three days because they don't know what they did when they supposedly improved our service... Truly unbelievable. How do you tell your customer we've improved your service but you won't have service until we actually get a service tech out to your location. So how do I run my business? Is infinity going to pay me what my business lost for those three days. When you do get a service person they put you on hold then disconnect you so they don't have to deal with you. Incredible customer service... Wow!!! This happened not once but three times. I wish I had never switched to Xfinity... It has never been so much trouble for internet/online/tv service.

I was convinced to return to Xfinity as an internet subscriber. In the process the operator told me that I had enough Xfinity point to qualify for a free Galaxy watch. I was sent the watch with a $300+ invoice. I contacted Xfinity to see why I was charged for the watch. They told me I needed to buy Xfinity mobile service to qualify for the watch. I refused and I wanted to return the watch. They told me the watch was free and for the mix up they would take care of it. I told them I didn't need the watch and I'd rather return it. I made several of these calls with no resolve. I would be reassured that it was taken care of but the balance for the watch would remain.

I contacted Xfinity to explain that my roommate—who was responsible for our internet service—was constantly having issues with the Wi-Fi being disconnected. I needed reliable internet for school and work, so I asked to start a new account under my own name with a separate billing process. The representative assured me this was possible and sold me a new service plan, which included a discount that convinced me to shut down my cell phone service and fully commit.

I have been a loyal customer of Xfinity for about 35 years. In the last two years Xfinity has been terrible. I have experienced frequent service interruptions with Xfinity, the only difference between these constant interruptions, is how long the service will be down. When I would contact the Xfinity customer service to find out why my service keeps going down, they would only tell me that it's for updates, when I would ask to speak to a supervisor, I was told that I could not speak to a supervisor. Today, Xfinity has become a company that hates its customers. Warning! Do not use Xfinity for any type of service. Their service is terrible, and their customer service is bad. I am in the process of finding a reliable internet provider.

We've had multiple days this month of piss poor connection and or service in Lafayette, and we've been customers for 40+ years. There is no excuse. On college opening day of football, and also during one the most colorful announcers last show on gameday.

I have never had worst service from any Internet or TV provider in my life. I have been trying to work with Xfinity for almost 2 years now and trying to figure out why my service keeps going down. The first time during installation they found the fiber optic cable was bad and replaced that. Then they found out the module going from the fiber object to inside my home was bad, then we replaced the Wi-Fi router after they correctly reconnected the wiring to the phone outlet. So I after getting all of that unscrewed I have problems with texting, not receiving phone calls and the best part about it is when my Internet goes down I cannot contact customer service so I have to sit here and wait for my service to be turned back on again.

Comcast = Corporate Criminal…. Bait ‘and’ switch, send you overseas to try and get your problem solved, only to bring you back on shore to speak with a native English speaker who offers you a “major discount” to keep you from leaving. I fell for this for 25 years…. Then one day…. I danced in the rain, canceled my services and tore all the cables off my house….once and for all. I’ve had CenturyLink Internet with Streaming TV instead for the last 5 years. Could not be more satisfied.

I am at wits end w this company. For a billion dollar corporation that SPECIALIZES in internet, they are bottom of the barrel of both internet, and customer service. Trying to get through the automated system when it doesn't recognize your information that has been current for literal years, is a thing of nightmares. I am just waiting for all my credits to go through, then I am switching to Ziply. My entire neighborhood is fed UP w these people. Xfinity is garbage, and they need to step up. Not at all worth what they charge. Take your money elsewhere.

By far the worst company anyone could choose for internet. These people lie and then steal your money afterwards. They are hard to get to fix anything and you will spend many many hours on the phone only to be lied to over and over. I will never use them again and will never recommend.

I live in the inner city and my service fluctuates on my computer. I am sure I am paying for FULL TIME service. Think it's unfair that my SERVICE FLUCTUATES. I have a brand new computer. I should not be charged so much if my service FLUCTUATES. I should get a discount for NOT being supplied to FULL TIME SERVICE. When I am on my computer, I get a prompt that SAYS: YOU ARE NOT CONNECTED ON INTERNET, CLICK TO RESTORE? What kind of service is this? And talking to a human person that actually helps you, is almost impossible.

I have been trying for 4 days to get a simple log on problem solved. It's impossible to reach a human. The online chat is useless. All it does is go around in circles. If you sign up for Xfinity Internet you are insane. After 3 days I did get to a point where I was able to get a call back scheduled. They called, put me on hold then disconnected me. I am so frustrated that i am going to cancel my service. I was also able to get a service appointment scheduled. Xfinity gave times they would come. They sent an email asking me to confirm the appointment by pressing "Confirm". I did that and the message I got was "your appointment has been cancelled". On and on it went. Then I got a message that they solved my problem but guess what? They didn't. Good buy Xfinity. I'm going to cut the cable after 1 more Try.

I’ve been a customer of Xfinity Internet since 2019. Every other month there seems to be some type of issue with the locked in monthly rate. Over the years, my bill has increased from the introductory amount of $90-$200 in 2025.. I have unlimited data which is why the bill is so high so I’m told, but as of June 2025 I requested to cancel and was offered $115 with a five-year lock in rate immediately the next month I received a bill for $220 with no adjustments made and after that in August I received a bill for $148. Where is the $115 year lock in rate?? Customer service is overseas and very hard to understand and I still have not received any assistance at this point. I’m just going to cancel and find something cheaper. This is ridiculous and again I have been with Xfinity consecutively for five years and receive treatment as if I don’t pay my bills.

Horrid automated customer service. Can't get a human on the phone. Worst virtual assistant ever. Most frustrating experience ever. Rotating circle of automated doom. Can't get any support through automated.

Lies. I don't know who has taken over Xfinity, but they have lied and said they don't have notes from our previous conversation. We had a contract for $65 a month for 2 years. The next month, it was $75. So we called back. The next representative said that contract wasn't available, but can give a $60 a month contract for one year. The next month our bill was $75 again. Called back and first representative said we never had a contract for $65 dollars and we agreed to $75 dollars. We told her we have a recording of our conversation, which we were told $60. She did not want to listen to it. She then said "Oh, I see the contract for $65."

Worse customer service I have ever dealt with. You can’t get to a live person and when you do someone who can not answer your complaint. I was charged $299.99 by a scammer to Discover card and it went through the Xfinity billing. I have over 7 hours on the computer and phone trying to resolve this. When I am chatting with a live agent they change agents. I was switched 4 times. Then in the middle of trying to resolve my internet problem, they want to sell me a phone. Are you kidding me, I would never buy a phone service from them.

Service is horrendous. My internet is out. I had a tech scheduled to come out. Received a text that the tech is here. I walked outside and they were not there. I then received a text 5 minutes later that the appointment was cancelled, now I have to wait another 3 days for a tech that I have little faith will show up. I would strongly recommend going with the cheapest internet tier they offer. They try and upsell speeds that people don't need. I pay $20/month for the 60mbps and am able to watch movies, play online games, etc.

Xfinity not worth it, the worst experience in my life with a company the reviews they have are absolutely horrible and ridiculous and they do nothing to fix them. We’ve had a wire in our yard for three days now I’ve had no Internet. This is not the first time that issue has occurred. It’s been twice before this time with the wire. Xfinity gets their money every single month is automatically deducted from my account, but I don’t get service Every single month. I’ve been without service a few days out of each month since 2020. NOT exaggerating. NOT making this up. I called again today and being told crap again. Xfinity Fix my internet that I pay for!!!!

Xfinity sent a notice that the gateway must be returned after disconnecting service. About 3 months after returning the gateway and getting a receipt of return, a derogatory comment was placed on my credit report. I had a perfect credit score, and never received a negative comment in my lifetime. I will never do business with this company again. There are too many other options to deal with vengeful crooks. I would rate the company 0 stars but must select at least 1.

I am writing this review because I am positively disgusted with the abuse of power Xfinity customer service constantly and gladly inflicts on individuals that have been lured into a trap of lies and deception. Congratulations "you Qualify for a free phone" is the first lie. Second lie: was when I asked if this amazing free offer was going to change my bill at all? Oh not at all. She LIED like a pro!! So even though my Iphone was and is still a paid for great working phone regrettably said what have I got to lose. Here's the answer, many Hours on the phone with liars. 24 months of phone payments multiple threats of phone suspension daily by email by text on both phones 3 to 7 times a day. It's harassment. That's all.

Updated on 08/17/2025: After going to their store and chatting for over 2 hrs online with a rep. they kept saying that a discount was over which I did not know about a discount that was applied. After spending hours going over the bills and breaking them down (which I was not doing just following the text messages that I got of auto deduction) I see where it stated about the discount which I did not realize was there as I stated and now understand. I will apologize for this and change the rating, But I do not understand why my account says 2gig plan when it was 1gig plan before this started and I did not change it and at the store had to sign to change it back to the 1gig.

It's been well over a month now and we've been dealing with the service not functioning properly. The internet is constantly being disconnected and the television rarely works. There were times when we were even without phone. This is a problem as it disrupts my work and it interfered with the kids' summer schooling. I'm worried that this will be an issue when the actual school year starts. This issue began back in June and went into July with the internet service being down for nearly the entire day on some occasions.

I being with this internet service for sometime now and experiencing nothing but bad, poor internet service in addition, Sometimes when I am working the internet freezes up. I called on the phone, no one is hardly available to talk and answer my questions in addition, Provide me with serv

Billing practices are like an armed robbery. Started in Nov 2023 first bill 70.00 next bill with zero changes 239.00 to date we are paying approximately 260.00 every two weeks. We cannot change companies our HOA baked this in. Charges aren’t explained when you call you wait, you’re told off scolded and demeaned hung up on. We can’t get out of this as we work from home unless we leave our home every day cancel this and pay their random fees until we are dead. They would still scrape through our pockets in the grave for “their” money. The venom I have for this company is beyond anything you imagine. To date we have paid $7,988 for WiFi in 2 years. Choke on it. No way out but to sell your home and cancel it. Cannot replace this any other way. No other service will work here. Burn in hell Xfinity. Zero accountability.

Even one star is too much for you. The most disgusting company and service I have ever seen in my life. A complete professional thief. Even though I canceled 3 phone services, they charged money for an extra 2 months from my account. I went to the store 5 times about this issue. I also talked to the store manager, but they could not resolve it. They said they would refund the money, but they did not. Then I canceled my home internet. To avoid the same problem here, I had the store manager cancel it. But they charged me extra for another 2 months. I went to the store 3 times about this issue. And again, I was met with the same stupid lack of solution. This time they said your account is not showing in the system. But they said we will refund your money, but they did not. In other words, it is a complete disgusting. NEVER EVER AGAIN.

Horrible customer service, zero responses from live agent, unstable connections and gaslit that it was my singular device's issue when ALL devices are having issues, therefore it's their equipment/connection. Settings are inaccessible in app due to errors. Just a horrible experience all around. Overpriced too.

Terrible customer service, got my internet fixed and bill straightened out next day, inter goes off and they say have no notes on my call from previous day getting internet back on. Said they would transfer me to supervisor. Just ended up on hold for over and hour then they hung up. Problem still not solved!

Xfinity scams customers out of money and play cut off games if they don't like a report you made on them, they play with and change billing without your permission also gave my ex information on me and my bill.

Useless customer service. Takes an hour to get to a human and then they're worthless as well. Their service is terrible, cuts out all the time and then they say they fix it and the next day it's just as bad again.

I called on July 19th and accepted services on my new home. The original date for the technician to come was 8/2 from 3-5 pm. I received a text the day before on which I confirmed the appointment. At 5 pm on the date of arrival, I called Xfinity as no one had come. I was told my account was canceled, even though no one ever canceled the account. The lady on the phone made a new appointment for the next morning from 8-10 AM. She assured me this appointment would not be missed, and they would credit my account $25 for the inconvenience.

Xfinity provides horrible Internet service. We upgraded and paid more money in the false hope, and based on their promise, that our service would improve. I am going to opt for any other service, but Xfinity, including some of the newer fiber optic services. I feel like they were dishonest, I feel cheated, and I have purchased an inferior product that does not come close to my expectation. Avoid Xfinity.

It is impossible to get to a real person using phone number. I needed an explanation of why my internet data usage increased (doubled) in one month. Chat bots useless - just send you in a loop showing usage but with no ability to get to "why".

I requested service for my home. My community is HOA and the service is included in my fees. The phone agent said it would be a $100 fee to have a tech come out to install because he would need to “undo what AT&T did when they added service”. She also said, she could just send out a modem but couldn’t guarantee it would work without a tech coming by anyways. The tech arrives, I show him the AT&T stuff he “is here to undo”, you know that $100 fee I am paying for, to which he says, “oh no, I can’t touch anything AT&T has done, I just need to plug this modem into the wall," OF WHICH I COULD HAVE DONE MYSELF.

The amount my internet is out, which is approx once every week for at a minimum half the day is unacceptable. I wish I could get Verizon here in Royersford. Verizon is most definitely superior to Comcast.

I tried to cancel today, spent over an hour on the phone with two different reps. They wanted to know where I was moving to, wanted to sell me a surveillance camera, and would not cancel. At the store after returning the the equipment I had to make another phone call from the store to a virtual rep. This call took another 15 minutes.

For the past 3 months, all of xfinity had issues and xfinity Executive Office will not resolve nor credit customer's account for the outages. Have so many issues with Xfinity services. I am still trying to get internet issues resolved with my billing being credited. Calvin in the Executive Office will not return my calls for the credits to my internet issues as promised. I've called 14 times with no response. Now my cable service is freezing with outages. It is difficult to talk to representatives to resolve the issue. For the past 2 weeks my cable has been on and off. I pay my bill every month thinking Calvin will resolve my service issues. I need for another Executive Office member to resolve all of the service issues.

Xfinity is the worst company. Their access to customer service is like being on a merry-go-round. I can't say enough about how bad their service is. They don't care about their service because, in some cases theirs is the only one available in some areas. If you have a choice go somewhere else. There needs to be more competitive market share in the area of technology.

Xfinity has the worst customer service. Their prices are insane for what you get. They always want me to get cable with my internet when I just wanted the internet only. They don't even tell me they were going to increase the price without. I had no choice but to switch to a different internet provider. They definitely deserve zero stars.

I’m pretty sure the folks at Xfinity hold regular meetings to discuss, “How can we make this experience as miserable as possible?” If you enjoy paying premium prices for third-world service, Xfinity is your dream come true. Want to speak to a human being? Too bad—you’ll be trapped in an endless loop of robotic hell, only to be rewarded with a DIY router kit. No instructions, no support, just good luck. Ready to break free and switch to streaming? Think again. Their internet only package will cost you more than a car payment just to deliver painfully slow, unstable service. It’s no surprise Xfinity consistently earns the lowest number of stars possible. Honestly, I’d give negative stars if I could.

I’ve had horrible experiences with outages in the past 6 months and a technician is not addressing the issue. It’s a temporary fix and I have service for a few weeks and it goes back out. When I call customer service to complain, they schedule another technician and 4 days out. I’m looking into transferring my service to AT&T.

Always buffering even when modem is right next to computer, have had techs out at house multiple times. The problem never gets fixed. Last tech said wow this is bad, we are fed up with this second rate service especially the amount we pay. I would like someone from corporate to reach out to me

Xfinity is trash! Constant outages, billing issues and sheer incompetence! Such a waste of money, especially when you work from home and NEED the internet! The company as a whole should probably just call it quits… There’s no saving them at this point.

Very unreliable service provider. Your security can be turned off in the second because of the network issue. Not recommending going with Xfinity internet service. Very difficult to resolve the problems with with the customer service.

Xfinity keeps billing my credit card for service to someone I never heard of and certainly don't know and didn't authorize. I was on autopay for my own phone and tv accounts and they attached him to my account and have refused to remove him, saying only he can remove himself from my account. Every day there is a new bill, even though I have cancelled my credit card. I've reported them to the Atty General Office for the State of Florida. I have spent 9 hours on the phone with Xfinity in the past week but every day I see a new bill for a service I did not order and do not receive. Stay away from Xfinity or you, too, may be a victim of their fraud.

The worst ever, please don't use them!!!! Loyal customer for years, I had to move and couldn't transfer services because service wasn't available in my area and wanted to charge me $100 installation fee when I'm already a customer (huge red flag). They are a big rip off.

Xfinity is the worst company I have ever dealt with! I called to cancel my services. I was told there was a promotion to reduce my bill $40 per month. No changes to service and no mention of a contract. After a few weeks of still horrible service I called back and canceled. They said nothing about breaking a contract or overage charges. I returned all my equipment in person at the an xfinity store. A week later I received and email they I never turned in my equipment. I called to confirm that it was returned. They confirmed that but then said I owed $230 in the data overage and early termination. I discussed with the agent that I was never told that and never agreed to have lower services. They said I was incorrectly charged and that all fees would be waived.

The WORST of the worst. They lie about everything. They offered an internet plan for $55. Then when I went to sign up--"sorry, now it's $70." our internet was out for 2 years after Hurricane Ian and Comcast kept charging us. The building was completely disconnected and it took the efforts of everyone in the building to get comcast to reconnect it after almost 3 years, but that did not stop them from charging us. I have been on their site going around and around with agents of no integrity for YEARS (literally) trying to resolve these charges and to get the building reconnected and get a plan. Apparently they do not care about customers since they keep trying to screw us. So be warned--they are the WORST company i've ever dealt with and if you think they are trying to rip you off, they probably are. It's how they do business.

This is my second go-round with Xfinity in 3 years. The first time, they started billing me for a service when a relative added me to her account then removed me without my knowledge. I TRIED to stay with it but it was just too much expensive. This time, I contracted for WiFi & it has not worked for one ... single ... second. But these greedy people sent me a bill. Calling customer service did NOTHING. I refuse to wait on hold for 50 minutes. I do not want a call back. I want Xfinity to get a technician out here & fix their equipment. They will be getting both their bills mailed back to them. And BTW, I am a disabled veteran on an extremely tight budget. I can barely afford cable television but I most certainly cannot afford to pay for a service I am not receiving.

Had to replace a cable box, sat in chat and had to keep chatting or would have lost representative. Figured out box went bad. Get replacement box and now remote does not want to work with box. You think I want to chat instead of talk to someone. Fat chance. They need to get their stuff together if they want good customer service. Subpar on all levels is to say the least.

Xfinity Internet Essentials applied my payments to the wrong account. I am physically handicapped. After 2 hours on the phone with customer service, they want me to verify my identity with a text message to the phone they shut off for non-payment because they applied my payments to someone else's account. So, to verify my identity, they won't let me change the phone number, and they won't restart my service so I can get the text. BUT THEY CASHED MY CHECKS.

Comcast (Xfinity), be it for cable TV, internet, or cellular service, is absolutely the worst for customer service. If you can even get through to a real person to speak with, odds are they are uninformed and/or give misinformation. And Comcast never takes responsibility for their foul ups. They screwed up my cable TV service when I made a simple change to my programming choices and it took them more than a month to fix things. I'd avoid their services like the plague.

I would give a zero if was able! I have had loss of service for 3 days now due to repairs in my area. I was not notified of this happening. I work from home and this is unacceptable. I called customer service, what a joke! They don’t care and I was told I am not eligible for any money off my bill. This company is horrible!

I am writing to warn others about this service. My father-in-law's internet went down so we went and picked up a new modem, got it back to the house, hooked it up and still was not working. Keep in mind that his internet has not been working for a couple weeks. To make a long story short he will be moving soon so I just wanted it canceled. Well, she was trying to get me to keep it and try to get another tech out (even brought up giving him credit for the 2 weeks it was out). Well, she finally canceled it and when I asked her about the refund, she said we can't give it on a canceled account.

Some of the agents with Xfinity don’t tell you the truth. Per an article I read, 191,000 customers walked away from Xfinity in the first quarter of 2025, and I understand why. It is extremely difficult to contact anyone at Xfinity. When you do, you are wasting your time!

This is horrible. The wifi is extremely inconsistent and unreliable. I lived by it and tried to use it to work. But sometimes the wifi didn’t work for a whole day. I came to a coffee shop to work instead realizing the wifi was back again. Coming back home to find out it didn’t work anymore, AGAIN. The customer service is bad. I would never repurchase this

I can never use the app with success. It is always “Experiencing issues”. I spent two hours on the phone with several different agents and “supervisors” to reactivate my internet service with NO SUCCESS. Two days later… still no service. Will I try calling back? Why would I waste my time?

I have internet service with Xfinity. For the past month, all of my devices connected to the internet have been working intermittently. I tested the speed and it hasn't gotten about 85! I am supposed to have 5G also, not at all! The 2.4G service can barely stay on. It is as if you are dealing with a dying system. It just cannot provide the service you pay for. Customer service transfers you to another customer service person if they cannot help you. They can only restart your modem and tell you to call back in two hours. Well, after a month of the nonsense, I'm done! You cannot work from home and use this service. Your security system cannot serve you with intermittent service!

3:45 の Awful, awful service. Dropped by numerous agents then start over every time. QR code did not work to install new modem. TV's don't connect after moving 1/2 mile. Service technician didn't show 2 days in a row and agent didn't even know 4th of July was a holiday for workers there! The phone pkg is a joke it does not set up easily and texts still do go through. They disconnected the wrong modem when moving and on the wrong date! Asked to speak to supervisors by phone but get blown off; no human to speak with. Agents beg to have one more chance to fix things instead of fixing things!

Spent over an hour from multiple calls and being transferred to multiple people. Had to explain that we had no internet service since before 8 am. Wife works home. Kept getting told it was on our side. Turns out it wasn't. 19 houses in our HOA had no service and it took multiple calls from the other neighbors before they sent a tech to our house at 5:30 pm. As of 8:30 pm still no service. Only been with them 3 months and this is 3rd outage. Unbelievable. If you can get better company just do it.

Xfinity takes advantage of seniors. Price increase of $34/month and you get nothing for it. No explanation for the increase. This they claim is their "Special rate". And internet service is sketchy. Senior advisor is not available they claim. They change their pricing modalities so difficult to discern how increased changes were made. Seek other options if possible.

They have called me out of the blue to sell me their product! I do not need Xfinity nor do I want them. A lot of nerve to harass me on my cell phone. Tried to call the number and asked to be taken off the list and the receptionist hung up on me! This the service you give when trying to sell a new customer????

I would give it zero stars if it were possible. Awful internet connection, they never manage to fix it, it’s been going on for years. When I try to reach customer support they don’t have any, or I have to chat with people in a chat text box who barely speak any English. I am shocked that Xfinity didn’t go under yet.

Xfinity increased prices by hundreds of dollars without warning, just because they feel they can. Their customer service is awful!!!! It takes hours to actually get to speak with a live person, and when you do they do not speak my language and then have to transfer you another five times before someone can attempt to assist you, but you still get told that their computer system runs everything and they actually people that "work" for them can't assist you. Xfinity is terrible!!!

Terrible Customer Support and No Resolution. I spent over 90 minutes trying to activate my phone service with Comcast/Xfinity. There was no live representative available—just endless chatting with automated systems that led nowhere. After all that time, my phone service still wasn’t connected. For how expensive this service is, the lack of real customer support is unacceptable. It honestly feels like they just don’t care. If you have other options, do yourself a favor and go with someone else.

For almost a year of having trouble shooting and drop off issues with the service provided, not being able to have it fix by your team as you can recall on all the calls on your records. The only way of continuing my business without issues was to change provider and now you're coming to my business still trying to bring a contract into the table as your product wasn't defective and you have the right to just punish your clients without a service that works, I'm thinking you're not a provider but a taker with no rules, sad but true, where are the client rights and trust towards such a Horrible customer service + Horrible product delivery = Disaster. Good luck, Comcast really needs it!!!

My cable is acting up. I tried calling. Finally after saying I'll remove my service they will send someone. I just got a text that my cable is fine but it's not. If they cancel my appointment. I'm cancel my services.

I called to get an extension on my bill due to change of jobs, first I had a hard time getting someone on the phone then when I finally get someone one the phone he sounds like they are in the middle eastern of art of the world, I asked for an extension. He said he could give me an extension for 5 days. I was ok with that so he ended up cutting my cable back on. But when I woke up the next morning it was back off again.

If you are a disabled vet with limited income, I would not go with Xfinity Mobile's insurance on your phone. The company they use, called Assurant are prejudiced against lower income consumers. We pay for a phone through Xfinity and we pay the insurance, every month on time. When my husband's phone tore up (nothing we did) the bottom half of the screen turned black. We filed a claim with Assurant. They said they do not have his phone in stock so we have to purchase a new phone and they will reimburse us within 10 days. That would be fine if I had $1200 to spend on a phone.

Absolutely terrible experience with Xfinity. Would rate 0 stars if that was an option. No internet for over 2 weeks. Scheduled 3 tech appointments—each one either canceled last-minute or the technician never showed up. Every time I reached out, I got the same ridiculous excuse: the tech “fell from a pole and had to be taken to the hospital.” Convenient that this happened during multiple missed appointments. Six different agents abruptly left chat sessions mid-conversation—clearly no one wanted to help. Still no resolution. Worst customer experience and service I have ever encountered. Avoid Xfinity if you have any other option.

False advertising. The website and the salesman said the phone we ordered would cost $8.33 per month, but they are charging us $23.74 and won't do anything about it. False advertising. First modem was faulty, and no one could help us transfer data from old phone to new one.

I have had Xfinity for 2 yrs, they increase your rate with no notice, I received a text today that my "discounts were removed" for not answering a survey. Because there is so much fraud. I did not click on the link in the text but went to my computer and logged in. I can see no changes in my account, so I phoned them...you can't speak to a person. The system is automated and it just circles with the same answer, if you ask live agent, customer service, etc it just goes back to the 1st response it gave. Very frustrating. I don't want to guess every month what my bill will be and I have paid twice for "discounts that ended". I live on a fixed income 75.00 to 150.00 is double

I can't think of any company more useless with trying to get a real person on support or how little the support possibly helps. Think I'd have better luck talking with a wall. Easier for someone to hack your account than it is to get help.

My experience with Xfinity has been frustrating and disappointing from the very beginning. As a brand-new customer, I was shocked when my modem was reportedly delivered and signed for—by someone who wasn't me. Despite never receiving the equipment, I was still asked to pay for it. This was a terrible first impression. Since then, the issues have only continued. I have not received any of the promotional deals that were advertised. My internet service is unreliable at best—dropping out every single night and randomly disconnecting up to three times a day while I’m browsing the web. The only way to temporarily restore service is by unplugging the modem and waiting ten minutes. This is an unacceptable workaround for something I pay for monthly.

I have been a customer for over twenty years and in the beginning, there was ease of access to live specialists. That is no longer available. When you have a disruption in your service it is impossible to access a 'person' and there is 'circular' responses on the phone numbers which prevent you from having issue corrected.. You are then reliant on a tech appt. which can be many days delay. I would never recommend this company as the mortar shops provide no tech support and only want to make a sale so give you equipment, deactivate existing equipment and then the new boxes are not easily activated so you are reliant on tech appt. which is delayed and require losing work days...The phone numbers on the website are a 'joke' and there is no way to get thru to a 'person'... Get another service as problems will occur and when they do you will experience unnecessary inconvenience, stress and you are paying TOP DOLLARS. BEWARE!

I got a basic Wi-Fi Internet for my apartment in Atlanta at $25 a month guaranteed for at least one year. The service provided was without any problems. Being out of the country for studies the rate jumped suddenly to $95 in February 2025 without me knowing about it. I only found out when I came back. I think this is an unexpected and unheard-of increase of almost 400%. I Cannot trust this company which Lures you with a low fee and then after a year increase it to any price they want. They lack transparency or honesty. When I called Xfinity they offered me a cheaper deal, comparable to what I can get with any competing company. I cancelled my service anyways: they don't deserve my business.

Xfinity business Wi-Fi routers (ruckus) are a real joke. Do they test those devices before being installed in my building? We all have one on every apartment. Some have internet some don't. Mine randomly connects and disconnects and we don't get the advertised speeds unless connected to ethernet ports! Paying $70 bucks and month 2 techs have come to troubleshoot when they already know my router needs be replaced! They have the guts to charge me $100 every time a tech comes in for a diagnostic. Seriously! But nothing has been fixed!

I haven’t had internet for 5 days. Made appointment for Wednesday that got canceled by Xfinity because they assumed it was fixed and it wasn’t. Now appointment is 3 days later. They also increased my bill 40% when I was not supposed to have any increases. Horrible company to do business with and customer service is horrible.

Don't even go there. Been a customer since 2008 and the prices kept increasing. Cancelled earlier this year after attempting to sign a contract that I was told did not go through. At the time I cancelled, I was never told about an early termination fee. Well, I got hit with is fee. I complained and was told it would be reversed and it wasn't. Do not waste your money!

I signed up for Xfinity High Speed Internet 1 Gig speed in January 2025 for a 2 year price guarantee price of $80.00 (See attached recent bill dated 6/1/2025). My new bill in spite of my 2 year price guarantee shows $89.67!! I have tried to get to talk to a live person but get forced to talk to the Xfinity assistant - a non human who doesn't seem to understand these details. Very sad and unfortunate. Thinking of dropping their service. Impossible to talk to a live person in billing. Tried to text and ask for a call back. Did not work. My 7/1/2025 bill now shows $ 89.67! There is not supposed to be any price change from $80.00 for 2 years! Totally ridiculous. - A C

Great speeds the only good talking point. Went to order new services. Got my new equipment. Don't even get to plug it in because without telling me they canceled the services on the spot and called me while at work and told me I have to return the items I just ordered saying my address is blocked yet I got equipment leaving my wife and I confused and stressed due to now having to drive a good distance out of the way to return this equipment we can't apparently use. Not a fan nor will I ever refer this company again.

Our WiFi quit. An hour and 40 minutes on the phone with a rep failed to resolve the issue. I have a cardiac device implant which needs to be constantly monitored by my health team. Can't do that without wifi. Finally got an appointment, 6 days from now! Rep wouldn't acknowledge that this is a medical necessity. Was told a supervisor was not available. Was told that a supervisor would call, which never happened. We've been customers of Xfinity for over 30 years dating back to the Comcast days.

I can't put into words how bad having a service setup with Xfinity is. I called them on May 29th to setup a new service at my address. They were supposed to come today 6/3 between 8am - 10am. I received an automated call confirming my appt for today. However, nobody called, nobody showed up to install the service. I went online and chatted with a live agent, they promised somebody was coming between 5pm -7pm, nobody showed up. The person on the chat with me just stopped chatting and someone else joined and started asking the same basic questions.

I am absolutely furious with Xfinity right now. I was just informed over a call that I’m supposedly locked into a contract that I never signed and that this mysterious contract will run until December 2025. This makes no sense because I started my service in September 2024 — how can a contract start in one month and end in a completely unrelated month over a year later? Contracts are supposed to be for exact terms like 12 or 24 months, not odd durations pulled out of nowhere. To make things worse, I was told my bill is going up by $40 all of a sudden — no advance notice, no valid reason, just an unexpected and unjustified increase. This is by far the worst customer experience I’ve ever had. The service is unreliable, the billing is shady, and now I’m being held to a contract I never agreed to? Xfinity, I’m done. I will be canceling my service and making sure everyone I know hears about this awful experience. Treat your customers better.

Xfinity is a completely DISGUSTING company. I was a loyal customer for 14 years. The company forced me to pay for internet and cable tv the entire time when I begged for internet only. No one would help me and I continued to pay for cable tv for 14 years that I NEVER used. Then, I added mobile (which was stupid) and I was paying so much each month, I couldn't pay my other bills. I returned my equipment, that mind you, melted and almost burned my home down because no one sent me updated equipment. I switched to Starlink via Elon Musk which is significantly less $ and better service and Straight talk for 3 phones $100 a month. Please get rid of Xfinity.

I optimize business processes for the largest companies on the planet. Your business processes are the worst I have ever seen. You have well-earned your 1.2 rating on Consumer Affairs. Your knowledge doesn't flow to where it is needed. Your people don't trust each other. Your business processes are ineffective. You are costing

The absolute worst service, I’ve ever experienced. I call Xfinity customer service in attempt to discuss my bill, as they don’t have an option to reach customer service, upon discussing my issue, I asked the person whom I was speaking with and his name his reply was: Samuel **. How UNPROFESSIONAL is that. This is something I had no way to avoid.

Horrible, horrible customer service. Nobody can speak English. They cannot comprehend a contract was quoted many prices monthly when the bill came in. It was higher. Went to corporate. Had emails dispute charges. Would not recommend this Internet. Horrible. Been on the phone for hours. I was on the app trying to disconnect my service. Could not disconnect my service for two months. Finally, I sent my modem back!!!

I contacted Xfinity in early April 2025 to upgrade my Internet. The day the faster Internet was turned on, my cable stopped working properly. The picture pixelated and cut in and out. I immediately contacted Xfinity and was sent through troubleshooting with their Xfinity chat. They had me check cables, and turn everything off and on. When that didn't work they refreshed the system from their end. When that didn't work, they offered to send a technician.

-0 STARS! You are pathetic and unprofessional company! Your customer service is among the worst in the nation! Xfinity/Comcast will most definitely be losing my business when other services become available in my area! I will file complaints for your lack of professional business practices and poor ethics! I will also post my reviews with all your other horrible reviews for lack of loyalty, consideration and compassion. You are a horrible company for taking advantage of seniors, putting your prices up on-going and charging HIGH ADDITIONAL CHARGES for data on home internet when it was never explained that there was EVER a data limit, when we left TVs on that were now going through the internet....SHAME ON YOU CROOKS!!! No loyalty for customers over 20+ years!

Charges for a late payment (1-2 days) but doesn't reimburse you for service interruptions. Tries to give you a credit when you cancel instead of a refund. The interruptions occurred sporadically. The price hikes were a pain. I was paying over $200 a month. Switched to Metro by T-Mobile for $50 a month. Go figure.

After a brief hospital stay, I was not able to access my Comcast email account. Instead, my screen displayed nearly 300 emails from Xfinity that dated as far back as August of 2015. I contacted Xfinity/Comcast and the first time I was on the phone with a CSV rep for 2 hours, 14 minutes but the issue was not resolved. A second time, I was on the phone another 2 hours with no resolution. I explained that my sign-on was incorrect, missing three numbers. Today, I was able to drive and went to the local Xfinity store and the CSV rep there fixed the problem in about ten minutes. He was able to change the log-in, adding the additional three digits and I was all set to go.

No wonder they are losing subscribers by the thousands every day. I'm very close to blowing them off myself. It's a disgrace.

I just had the absolute worst experience at the Xfinity store in Bellaire, Texas. Though I was at the farthest I could get from the other sales people their conversation was so loud that I was getting a headache and couldn't hear what our sales rep was saying. It was one thing if they were taking care of customers, but when it wasn't very busy the salespeople still loudly visited with each other. I asked them if they could speak a little quieter, but they didn’t. I asked them again telling them I couldn't hear my sales rep. They ignored me. I asked to speak to a manager, but was told she was on an hour lunch break. It was 1:30.

Xfinity by far has the worse customer service ever and now are leaning towards the worse service ever... If it were not for Kinetic they would be the worse service. You cannot get anyone I mean ANYONE on the phone.

Xfinity is horrible! We haven’t had internet service with them for more than 3 months and every week or so something goes wrong. Their customer service is an AI joke. It’s almost impossible to get a human on the line and when you do you’re generally speaking to a foreigner. They also expect their bill to be paid on time yet make you wait 24-48 hours for a service tech appointment. We are switching back to our former service(s). Buyer beware!!!

WORST customer service ever! After being a customer for 14 years. and paying for 500bps "Fast" internet, while only getting 37.5mbps service I finally cancelled my internet and they charged me $40 for contract cancellation fees! Not to mention that they charged me almost $60 extra per month for going over the allotted usage. Has to be one of the worst experiences ever. Would NEVER do business with this company again.

I called them for a free mobile service for 1 years, which they said- they will offer with wireless. I took wireless connection and now they said - my credit score is very low so they cannot offer free phone. Also, they charge taxes on phone bill, so nothing is free as such. When I called on friday- prepaid phone price was 100 and when I called today- it was increased with 16 (116$).

I truly wish I could give Xfinity 0 stars. I've been a customer with them for the past 10 years because the apartments I have lived in have required us to use their service. Their service and customer care has been so incredibly atrocious that I can't even put it into words without writing a novel. My parents warned me about their awful experiences with Xfinity and said that I should avoid Xfinity if at all possible, but unfortunately, I was forced to use them for the years I used their service. If you have the option, stay far away. I’ve finally moved into a home where I can switch to AT&T, and cutting ties with Xfinity has been like trying to ditch an incurable disease.

Three month ago, I called Xfinity to have my landline phone discontinued. Period. Keep the internet and cable TV. They keep trying to charge me for their cell phone plan that I never requested or signed up for. I've called them four times! Every time they say they have it straightened out. Today I got a text saying my cell phone payment was about to start. Call again today 45 minutes on the phone. Say they have it straightened out. We'll see. Also their billing website down again.

It's time I quit these people! They are the worst! Charging me for services I didn't order. Slow internet and foreign live agents with thick accents that are hard to comprehend. They constantly hang up on you and everything is incredibly slow. Their response when you even have a problem is slooooooow. And they are so joyful about their poor internet, it's crazy! I HATE YOU ALL! YOU SUCK!

I had a very frustrating experience with Xfinity. When I signed up, they clearly promised that if I chose their bundle offer, I would receive a free iPad, my monthly internet bill would be $50, and I’d get a $40 monthly credit to cover the iPad’s mobile service fee (which is about $39.79). The only reason I accepted the iPad was because of this offer—I didn’t actually need it.

I spent over 3 hours trying to order internet service for my new home in north Georgia. Xfinity (Comcast) there has a nightmare website that freezes and refuses to let you complete your order. You enter in everything. You fill out the forms and click through their pages of "extras." You set up an appointment for equipment to be delivered. You provide your routing number for direct payment. The system stalls and chews up time, balks, and refuses to move forward. (All the rest of the websites I was on that day had no problem.) You finally get texts and emails to confirm your account. You don't get an order confirmation.

Xfinity is likely the worst service that I have ever used in my life. The customer service is horrible, they make it impossible to speak to a human. SO, good luck getting past their automated robots if you ever need any assistance! Be read for your monthly bill to increase at least $20 each year without notifying you. Then be ready to speak to robots for hours just to speak to a human to dispute the increase. My home internet is now up to $100/month for their cheapest option. I am counting down the days that another internet provider becomes available in my area, I will be the first to switch. I would rather go Amish and abandon internet than stay with Xfinity.

On Demand is not working. I get a message to “try again later.” I turned off the WiFi and TV system and then turned it all back on. That didn’t solve the problem. I then connected with an “Xfinity assistant” through text, and the “assistant” remotely turned off the entire system and rebooted it, but On Demand continues not to work. I was referred to the “Xfinity assistant” to call customer service, and the robot at the customer service line wanted to refer me back to the “Xfinity assistant.” I’m now on hold to talk with a human being and have waited more than an hour to connect with a “representative.”

Worst internet service I've ever had. They send you a letter at least two weeks before your bill is due and then the week before your bill is due they tend to play with your internet by turning it off and turning it back on and forcing you to use their automated system on their app and they do this every single time. I've had their internet for two to three years and it's been going on every time and they'll blame it on something else and randomly turn it back on and I promise you it does not matter how much you pay for the internet. It is not high speed

The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.

They are not transparent, I canceled my account and returned all equipment on 06/10/23 and they kept charging me 2 months afterwards. I contacted them on July after they auto collected payments in July, they claimed it wasn’t properly stopped (I guess I have to pay for their mistake) and a month later, they collected again (08/11/23) because I had autopay enabled. Spoke to my bank and after about 30 days investigation, they reverted it. Now they put it in collection, $190; 2 months of un-used service. I finally contacted the customer service as I still have access to my account billing statements and went through it with him. They offered to start a dispute process for me. Instead of that, what they actually did was posted a magical final bill of $190 for sept 04 doubling down. I have never seen such corruption and unfairness with any other company.

Xfinity WILL take your money after you discontinue your wifi. Then you will call multiple times and they will tell you that you will get a refund... that you will never receive. If I could give them zero stars, I would.

Xfinity is by far the WORST TV/internet company in Tennessee from customer service to prices. The employees rely on "bait & switch" methods to make it sound like the customer is getting the best deals, which usually cost more than the customer needs to pay. Also, the employees don't tell the customer about ALL of the added fees associated with the "Great" deals (usually in the real small print in the 5+ pages at the end of the contract). "Customer" and "Service" should not be confused with customer service associated with other companies when dealing with Xfinity. Xfinity's "customer service" boils down to unreliability and downright lies. Appointments that have been made by the customer have been cancelled by Xfinity for no reason. Xfinity's internet service is a joke altogether. There's not a day that goes by that the internet doesn't go down from minutes to hours at a time. This happens several times a day.

Their customer service is atrocious. They make it practically impossible to verbally speak to a representative. Their billing for internet seems like a scam. They say that it’s $55 a month for 5 years- no contract. I have had it only for 2 years and it went up to $124 without notice and now it’s $112 and I can only text with them. I guess they only pick up the phone, if it’s sales. Their catch is that they are a monopoly in certain areas.

Every night I have to struggle rebooting beyond numerous times to get a signal. The apartment complex does not allow satellite dishes so I am stuck with this incredibly awful service. I never recommend them ever. If I had a choice they would be gone yesterday. I can't believe they are still in existence.

COMPLETELY HORRIBLE. You think that spending 40$ a month you get decent Wi-Fi but nope. You just get railed in the back for no good reason while they take your money and you get HORRIBLE INTERNET.... I WOULD NOT USE XNFINITY. IT'S A WASTE OF MONEY.

Had an Xfinity customer service employee come to our home today to install new equipment. The employee's name was Martin who works out of the Jackson Michigan office. Martin was here for a couple hours and swapped out the equipment and rewired and grounded the outside box. This man is the type of employee any business needs to come to a person's home for repair or install. Professional, personable and knowledgeable. Great attitude, loves his job and spoke very highly of Xfinity.

I am cancelling my service. I had called 2 months ago and they told me that my cable was cancelled and my new fee would be $90 a month for just internet. Well it was never cancelled and they told me that there was no record so they cannot help me. I asked they credit me for the cable and I would continue with my internet only service. They refused so I cancelled. I had so much trouble in the first place to get through to speak with an actual person as well. What is going on and what happened to customer service?

If you are in the state of Washington, expect Xfinity to lose service on a regular basis. Do not go on paperless billing, so you have their contact number and can watch their charges. Do not go on auto pay so you can be alerted on what you are paying. If you need to speak with them in regard to your service or bill, be prepared to spend an hour on the phone while the agent puts you on hold after every question to read what they should say next. Not professional assistance, it was strained and I almost hung up thinking I called the wrong number and was being scammed. When we moved to the Seattle area, we went with Xfinity for our internet service due to being one of the only major brands available. It has been a huge disappointment. In the 5 months we have had the service we have lost internet due to something on their end 6 times.

Terrible service: customer support and reliability issues. We constantly have to call customer service because our internet goes down, and every time, the support is unhelpful. When try calling customer service, we cannot talk to a real person. Most recently, we returned our cable TV box to switch to internet-only service—but once again, our bill was incorrect, and customer service was no help. What should have been a simple fix turned into another frustrating experience. Instead of resolving the issue, they tried to upsell us and claimed we never returned the cable box—until we showed them the receipt, and they suddenly changed their story. Unfortunately, Xfinity is our only option in this area, and dealing with them is always stressful and frustrating. It is not BBB Accredited. **

We have been an Comcast/Xifinity for forty + years. In prep for a move, we went to Burlington Ma Store told them when we wanted to cease our service ( in two weeks). Came home, and they turned off our service!!! They sent a Xfinity Tech who was great, and did his best to solve the issue. All the management just passed the buck, blamed others and would not call you back. Not even an apology. Had no service (internet &TV) for three days! If we can cut the cord in our new location, it we will. How a company can be this inept is alarming. It is the "Peter Principle" at its best!

The worst, the worst, the worst. Do anything you can to avoid getting Comcast service. Some places it’s the only game in town so we’re stuck with it. I must’ve spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they claimed I was supposed to pick up the equipment and I didn’t, but they never told me I had to pick up the equipment. When I set up the second time, they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again.

I have been with Comcast for years and am DONE!! You agree to a price and they out of the blue raise it and if you don't notice, it gouge as they have your automatic payment. Then they will consistently lie to you to get you off the phone. I have found in the last 6 months alone over 500 extra charges and was told by a supervisor it was going to be refunded...only to later told they will not stand by that as it was false... You will spend hours on the phone only to get the run around, told things that are not true then keep up the scam. How they get away with this is beyond us and one can easily see with all the complaints this is how they treat everyone! Someone should start a class action suit!!

Xfinity/Comcast is by far the worst service I've ever had. I have lived and worked in 27 states across the country and have never had such ridiculously horrible tv/internet service. It constantly freezes, the internet goes down all of the time and the picture/sound quality is unbelievably bad! DISH was a much better service! Don't be fooled by adds and sales geeks.

After adding the Xfinity stream plan which was advertised "125 channels" and it was giving me error. I called the customer service for help, the agent decided to send a technician on 3/24/25. He found out that it requires a box which was never mailed. The agent asked the technician to get the box from his truck and install it if I agree to pay $15 for activation and $100 Technician fee which was never advised from the previous agent, I did not agree. I went to Xfinity store and picked up the box and found out that there is no "125 Channels" but several apps which requires additional subscription every month.

I have contacted internet support multiple times, and the issue continues to not be resolved. Please fix your own switch be-36111cs01.seattle.wa.ibone.comcast.net, it continues to have a +/- 36% packet loss for traffic. Currently sitting at about 60% average, based on time of day. Also having trouble uploading the pingplotter data, because of the packet loss.

I've never had a problem with the internet product, it's ALWAYS been their customer service. From trying to get to a human, to humans I can't understand. And then they want raise my rates! So when I tell them I'm cancelling, they threaten me with a 500 cancellation fee. Supposedly I'm "under contract." Well if I'm under contract, why are you raising my rates? I told them to cancel it anyway, they could charge me 500 but I wouldn't pay. I cancelled my autopay. I will dispute it with the bank. At this point, I WILL GO BACK TO PRE INTERNET DAYS BEFORE I EVER USE COMCAST AGAIN! I WILL NOT BE PRISONER TO THEIR CORPORATION! Comcast needs to realize quickly with the economy forcing people to cut costs they aren't the only providers in town anymore.

I have had a few times where people on the phone have helped me but it's not until I've waited 45 minutes to an hour on hold and the problem with them is that there's no competition in town that offer the same things and their prices are absolutely out of line. They are ridiculous and I'm so sick of calling them and trying to downgrade my service and all they do is try to push their phone on me because I do not have phone service with them.

I have been a customer for 37 years. I have suffered all the excuses. But the last was the deal breaker. They overcharged me by 100 dollars and after talking to 4 people they still reused to refund me the 100 dollars, instead telling me they would credit me on the next bills. This was unacceptable. They are not honest and I am currently ending my many years as a customer. They treated me badly and I won’t deal with them again. Hope they read this!

Their service is unreliable, we lose Internet at least once a week for several hours at time. They charge ridiculous rates if you use any data over the plan and their customer service barely speaks English and resembles AI in their thought process.

Horrible company! The WiFi is fine but when something goes wrong with it, it is essentially impossible to get connected with a real person to talk about the issue. Once you do, that person likely doesn’t speak great english so their explanations are useless and unhelpful. For example my bill is currently double the amount it should be. It took me multiple hours to connect with a real person and once I did she could not give me a clear explanation as to why the numbers were so high. I’m not sure if she didn’t understand the issue and was trying to come up with a false explanation or if it was because of the language number, but not only did her explanation make no sense but she switched the numbers around every time she tried to explain.

After paying Xfinity's overpriced upgrade fee for a new "faster" router and modem, my internet went completely out. I contacted the customer service number only to have it hang up on me. I called back and was routed through a lengthy automated and useless system. However, I finally did reach an individual. I explained my internet was out and I'm a home-based business, so this was extremely concerning. He assured me a technician would be out the following day, but he would call back during his shift to update me. Almost 48 hours later, no call back, no service technician showed up and still no internet. Time to get a new internet service provider.

I received a cold call from "Xfinity" who wanted personal information. When I refused to give it to him he hung up on me. When I attempted a call back the same thing. I looked up another customer service phone number and got a recording of wanting a phone number or account number. I could never get a hold of a live agent just the recording that was on a loop.