Xfinity Internet Reviews

When we moved into our current home, there was no cable internet connection. We bought internet from Xfinity in July of 2024. We picked up our router and a technician came out to lay an internet line across our yard. Since there was no previous cable connection, they were required to connect our home to the utilities out by the street. Everything seemed fine. The internet connection was strong and our experience with Xfinity was fine despite them promising us a Wi-Fi extender for the home, and then not providing it. Xfinity informed us that a team would be out to bury the cord soon. Soon, in my mind, meant within the next several months. This was absolutely not the case.

Xfinity has the worst customer service I have encountered. Today, on their 'live chatbot' I was told I'd receive a call in 20 minutes in regard to a billing concern, after over 1 hour they called, it was their 'outsourced' tech. customer service who called. He informed me I would receive a call from billing within 2 hours, it is now 4 hours and no call has been received from their 'outsourced' billing customer service. The issue was over 70% increase in my bill. This issue wasn't addressed. I regret moving my cell service to Xfinity because there is no reason to expect any better customer service than I have already experienced.

Customer for a decade. Never needed to view my plan till now. There is no option to view what my plan is without being upsold. Just want to view it in my account only. No such luck. I am moving to where there is no Xfinity service. In this last month of service they overcharged my usage even though I have unlimited data. So after notifying them of my last month suddenly overcharges happen. After 10 years as a customer you think they would not try to extort extra money from me. Haven’t you received enough $ from me over the years? Is this how you repay loyalty? Good riddance.

Horrible customer service. Instead of trying to resolve your billing or internet issue, they will try to up sell you to their mobile plan constantly. Then, when all is said and done, they will charge you with the wrong and higher amount bill even though they sent you an email with the correction. They are the worst internet providers.

Xfinity/Comcast are crooks. I disconnected my service, turned in my equipment, paid my bill. They never closed my account. They threatened me with collections because I wouldn't pay for the service I did not have. I have called multiple times and spoke with people from every country but America. They never do what they say they are going to do.

Hold up, wait $135 for basic coverage after I've been a loyal customer for more than 2 years! Lmao. Ripping customers off isn't a great way to earn their business. $55 is Comcast unlimited for life unlike you snakes over double my original pricing. I'm done. Hopefully this helps other decide NOT to use Xfinity.

Xfinity is not overly reliable compared to other ISP's I have used. What really sets them apart is their incredibly terrible customer service. Since the last time I had to call them, they have removed any ability to speak to a human on the phone, funneling you (whether you like it or not) to their automated agent, even if you say "no" 12+ times. The automated agent, of course, is terrible and can only answer the very simplest questions.

Comcast raised my business internet service fee excessively so I changed providers. Then they raised by mobile phone service excessively so I changed providers. In both instances their policy does not provide for a prorated discount for unused services. I was charged for time and service they did not provide. It feels like a kick in the pants for leaving them after huge price increases! About a month after dropping the internet service I received a card inviting me back at a lower rate! I will never do business with this company again. They deserve their bad reputation.

I had to replace both of my old Xfinity boxes because the remotes got chewed by my puppy. XFinity apparently “upgraded” to these new ones. I got two new boxes that included new remotes, took them home and installed, and neither of the remotes would pair with the TVs. Took the remotes back to XFinity but they don’t give out different remotes; you have to get the whole new box - so I came home and got both boxes, returned them and got two more new boxes with two new remotes. One remote works but the other box will not load, even working with technical support trying to fix the problem for over an hour. The one box that does work is so painfully slow. I am probably going to give up Xfinity altogether and just stream like everyone else.

I was a long standing customer of Xfinity for years. I moved into a community that is only serviced by AT&T. A month after reviewing my service due to the condo I moved into being unhabitable. And relocation was necessary. I was then billed $216.

I was paying $248 a month for the past 3 years, Now my bill is $269. I called customer service to complain about this rate hike. The agent said I could get a better deal switching over to DirecTV and keeping my phone and internet for $199. I made the switch and when I turned the boxes in to the Xfinity store the customer service agent said I had an outstanding balance of $155.

I set up Xfinity internet in my new home in December 2024. It is the only internet provider in my area. It took three tries to set it up because the website does not work. The chat help entered inaccurate information and I have had billing issues for 3 months. The people in the local store will not assist referring me to an overseas call center. I have spent a total of 3 hours on the phone trying to resolve this and the customer service reps have no idea how to fix it.

Update- after closing my account in Jan, I was still charged through autopay in February (this was after I paid final outstanding balance). I had to file a dispute with my bank because Xfinity employees are the WORST. Spoke to Sam at the store who confirmed that even though I was told I was getting a refund, it never happened. The refund request was just entered today but I’ve already had a dispute with my bank opened. Anyone who has had issues I highly suggest filing a complaint with the FCC (federal communications commission) www.fcc.gov and the BBB. Enough people get scammed out of money, a class action lawsuit is highly possible.***

Comcast charges an additional $30 ABC Broadcast fee to every customer for cable tv. The fee is not listed on your bill. They do not disclose it until you call to complain why your bill jumps to over $100 when it's supposed to be $70. They hide it under your Internet service or other service in your contract. They need to be investigated for violating antitrust laws and consumer fraud.

Look elsewhere for an ISP provider! I ordered internet from them on Jan 30 2024, when I checked my account, they have the wrong address. They added me to my neighbor's account and no one seems to be able to fix it! I talked to 4 different people and now it's worse, now I'm linked to my neighbor's account and primary on a new account. They have not installed internet in my house yet, the tech is a no show every time. The modem they sent me is still in the box and never used because I don't have internet! They have sent me to collections for $250.00 for the cost of the equipment! I explained the situation to the collections department, they want a date for the return of the modem. I've had it, I have to drive 50 miles to take this modem to a UPS store because that's the only way to return it or get charged for their garbage service.

Ever since they switched to these new policies of automation without true customer support, you will not be able to speak to a live person without going through hell. Their CEO has made some terrible choices, it becomes obvious once the first outage occurs. You might get someone on their OUTSOURCED chat, but you will get nowhere with them. They will promise to help you and string you along for a while, and then eventually disconnect with you. This company has grown so large they have forgotten about customer service. I don't recommend them if you can avoid it.

I tried both on the internet and using the Xfinity app to find what my cable plan was. Every time I hit the button that said what my plan was it brought me back to the sign-on screen. I have used a lot a websites - ATT, Credit card, etc and Xfinity is the least usable. I see a lot of positive reviews about the reliability of the Xfinity cable etc and yes they are reliable, but try and find detail info about your service, good luck. And if you try and call them, the tele service does a very successful job of preventing you from connecting to a real person you can get help from. Sure while you are on the phone they will give you info, your billing but no details. I grade both the Xfinity app and the Xfinity website as an "F" for service.

Could I give a 0? They are the WORST. Service is lousy. Customer service is abysmal. You spend 20 minutes arguing with robots and then they disconnect you, OR connect you with a guy who says his name is Hunter who has an ** accent so thick you can't understand him. The agents lie. Their supervisors lie. The contracts state one thing and they charge you more. The equipment charges are ridiculous. In our area, they have a monopoly. We finally got Starlink and Mint mobile. We pay less than half and have excellent signals and customer service.

Xfinity does not live up to their word. They told me I would retain all my channels and services for a certain price and then turned off my accessory boxes and took away channels for a higher price. I sat on hold for an hour and 42 minutes just to lose services and get jacked around. Stay far away from Comcast/ Xfinity.

We just canceled our Xfinity Internet! And this is no easy task! It's quite confusing, especially since you have to CHAT with an agent by TEXTING!! I specifically said to cancel effective immediately but yet it shows 'pending disconnect'. I had to get back on chat the next day and request a call back from a LIVE PERSON!! I am currently speaking to a rep and she stated she is confused as well! I am being told she is requesting a credit since disconnect didn't happen on the date I asked. What???? When a customer says they want to disconnect, it shouldn't be this difficult!

Raised rates after 6 months. Now trying to charge me early termination fee, because I refused rate hike. Now that I have new service elsewhere, with a contract, Xfinity is demanding an early termination fee. I cannot get a REAL PERSON on the phone.

Terrible customer service. They make it difficult to receive a straight answer. So much for being fair and keeping it simple. Maybe President Trump with Elon Musk can make them customer-oriented. Twenty-year veteran. Time to stream and use Verizon.

How is this for helpful. You are by far the worst. Your customer service are all AI if not trained to sound like one. They have no empathy. Lack of understanding and extremely rude. I have worked in customer service. If I would have ever responded the way I was responded to I would have been fired! As a soon ex-Xfinity customer I am not satisfied. My pricing service nor the customer service was not what I expected so therefore I will definitely be heading over to Verizon. Yes they work with you and at least their customer service care is HELPFUL. Good luck Xfinity.

I absolutely ABHOR calling Xfinity!!! The AI bot that fields the calls is completely useless! To get a live agent is nearly impossible. Then, when you DO get an actual person, they RARELY know what they're doing, and RARELY fix the issues! Sure, $20 for high speed internet is appealing. But, the problems you encounter when calling isn't worth the savings. I...HATE...XFINITY!!!

Comcast does not even deserve 1 Star! As a long-time customer (only because I have no other options) I can't believe how IMPOSSIBLE it is to actually speak to a live person during regular business hours. Their ROBOTIC phone system will leave you cursing your computer screen! There is no excuse for such poor customer service! If you have other options... please consider them, I warned you.

Xfinity Complaint. I am writing to provide a summary of my very recent experience (January 25, 2025) at the Xfinity store located at 10600 Tamiami Trail in Naples, Florida. As a Military Veteran, and former Police Detective, I have spent my entire adult life serving and protecting this fine country, and its citizens. The last thing I need is to visit the aforementioned Tamiami Trail Xfinity location to be treated poorly by some cocky young man I would not even allow polish my boots as he would fail miserably.

My husband and I got new phones at our local Xfinity store. The service was wonderful. We were taken care of quickly and expertly. I give top notch review to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service representatives were incredibly patient (as I listened to Ulizes especially deal with a very difficult person - he listened with respect to an elderly man who went on and on with the same question. Ulizes spent a great deal of time explaining over and over). Each representative was upbeat and pleasant and most especially patient since we had many questions and needed much help! Ten stars to each of these great sales people.

I contacted Xfinity customer service and asked for the price without a monthly contract. I was given a quote of $65/month. I asked for that price sent to my email address. The customer service agent refused. I asked to speak with a supervisor and she immediately informed me "one is not available." She said one would contact me between 24-48 hours later. I told her that I didn't believe her and I was correct. SHE LIED. No one contacted me.

Paying more for upgrading internet speed; getting far less speed than on lower plan. Xfinity are money-grabbers. Waste more time with them. Website is awful to navigate. Loaded with info that misdirects you and never helps. It's a monopoly in my town and shouldn't be. Get with it!

I closed out my account due to being in the hospital, called them and was advised I would not be charged anymore than $9.80, I moved, changed address and a new bill came in the mail for $184.17 and I am not paying them all lies.

Horrible provider who is only looking to scam you. I have been paying for the most expensive plan and I have very inconsistent internet connection with lots of outages in my area and bad customer service. I suggest everybody avoid Xfinity like the plague and find a different internet provider.

Xfinity has the worst customer service. They actually work hard to discourage you from contacting a live agent/customer & technical support, & divert you in many ways. When you finally get a live agent, they've either bounced me around (which at times led to the call be disconnected) or they were unhelpful. I've wasted hours on the phone with them trying to get technical issues or issues with my account resolved. Go with another provider if you can.

I have been a comcast/Xfinity customer for 35 years. The customer service was not good before, but now it is outrageous. I have spent hours the last two days trying to get answers. 3 Hours yesterday. I was told it was fixed. Today I get a warning my service is going to be canceled for the same reason. Late payment. Today another 2 hours with me yelling at AI. Then another 30 minutes on the chat. Nothing. AI says the same thing over and over again with no selection for want I need. Then they say, if I don't give them an answer to the question, and because it is irrelevant, nothing I say is understood. Since they have moved to full AI, recently the customer service is pathetic. I work full time in emails and the internet. Now I am petrified to experience anything that means I have to call them and talk to the AI robot. That is infuriating. Talk about anxiety. They save money with AI and their customers pay dearly with time and stress.

In addition to their predatory pricing increases that never end, their terrible customer service has recently deteriorated even more. After 2 hours (most of it on hold) of trying to get errors cleared that were slowing my service, something that used to be automatic and a 5 minute fix- I ended up with a person trying to sell me a new service plan. Attempts to get a more reasonable deal (after another 25% rate increase they never announced) were impossible, with endless urgings to 'bundle' my cell phone service. Really? Give these bandits yet another means of ripping me off??!! I'm ready to to drop service and contribute to efforts at ending their monopoly. AND buy their stock- cheating the public does make for good returns.

It took 6 months of calls, empty promises or concern to return the $140 owed due to their error. I had transferred my service due to relocation and was charged for cancellation of contract. This company cares very little your inconvenience, only their profit. They did not even offer a few months free service for struggling with them for 6 months. Sorry, if you make a mistake you remedy it and also offer further credit for the inconvenience they caused. Furthermore, you are on the phone greater than 1 hour attempting to get a live person. I did file with the BBB.

I'm done. Last year canceled Cable cause my combined bill was approaching $300. Got internet for $79. 10 months later I'm now paying $121. It has increased every couple months. I didn't have any pricing deals or anything. Cancelling next month and going local provider.

Stay away from this company if you can. They offer poor customer service and do not know what they are doing. I have been on the phone for over two days and over three hours each time for a pure hell of an experience. I ran around from one department to another and then disconnected to start over again, but I still haven't gotten anything done. After that experience, I decided to leave but couldn't because they could not find my account. They say I'm not a customer even though I've been with them for over a year.

My personal experience with Comcast (Xfinity) is terrible, glitchy cable and internet service. No help whatsoever-so-ever at any time from the customer service team. All of that comes with a VERY expensive monthly bill. Comcast (Xfinity) literally forces you to carry unnecessary phone lines and premium cable channels you don’t want/need and never asked for. It’s their sneaky little way to charge you more. The forced services make it impossible to avoid paying higher fees. This practice is coercion to purchase defective services but they don’t care.

Very poor service! Asks me numerous times to re-login then doesn't confirm my login. I pay way too much and this moronic company should know who its customers are without my verification... HELLO. Movies with commercials stop at the end of the commercial and won't restart. I talked with their office in-person and online and only got a 20 to 30% raise in my purchase price. I'm looking!

I have been with Xfinity since 2019 until January 2025. The prices were fair and the customer service in the store when I needed to make some changes was exceptional. However, I “fell out” of their 2 year promotional deal which I guess ended in December. Merry Christmas. They curb stomped me BAD. I got a bill for 104.00 for my internet. I was paying 40.00. I tried so hard to get help online three different times. They gave me three different prices they could charge. None of which worked for me since I’m on a fixed retirement income.

Xfinity is the WORST company to do business with. You can wait forever to talk to someone who can barely speak English with a lot of background noise that makes it impossible to communicate. Once you get your issue stated and understood there are endless holds while they do who knows what. You can plan on SPENDING AT LEAST ONE HOUR ON THE PHONE WITH THE AGENT, after which nothing is done. This company should be monitored by the FCC for horrible service and being non-responsive to their customers. XFINITY IS THE WORST!!!

Poor service; upcharges an additional 50 percent of total bill after having service for 2 and half months. Almost non-existent customer service. Was continually disconnected from agent during a live chat. Very slow Internet speed at one-fifth of the rate it should be. IP address almost always incorrect.

Updated on 12/19/2024: Update to my original post earlier concerning Xfinity. I attempted to contact a virtual assistant to resolve my billing issue which Xfinity charged me a full month for services (12/3 - 1/3/2025). ILLEGAL because I had cancelled service and returned the modem on 11/30/24. They owe me money. I did get someone by the name of Haidarali who put me on hold for over 1/2 hour. Somebody else came on the virtual assistant line, different name stating they were going to look into my account and were placing me on another hold. Comcast and Xfinity are unethical, dishonest and thieves which I would never, ever recommend to anyone let alone my enemy!!

I am a Xfinity customer for 2 decades. They raise my bill every year and decrease my services. I was on chat for 2 days with customer service, they are completely incompetent. They give the best deals to new customers. They are terrible.

If your you are a senior or not tech savvy this company with take advantage of you. They will up charge for services and their customer service is the worst I have ever dealt with. I would recommend any other provider over this company as they have overcharged and always lie to its customers.

The way you do your business is terrible. They send me a smart watch because I am a loyal customer but if I activate it it it’s more which is understandable, but if I choose to deactivate it they still charge me the same price. I guess I should have read the fine print instead of them telling me that.

I have had Xfinity services for a year before cutting out cable. I recently changed over to a new modem and have been having internet connection issues ever since. I scheduled a technician to come out on 12/12/24 between 3-5pm. I observed the technician drive off after not being able to get ahold of me. I missed their call twice. They did not call me again, leave a v/m or send me a text message to say they needed assistance with being let into my building. Management was in the office and all they had to do was knock on the glass door and say they were trying to get ahold of me for the appointment.

Service and pricing suck! Leeches! Always trying to increase the price for the same service. No consideration of loyalty from customers. Getting a person on the phone is like herding cats. Money, money, money! That’s all they care about.

I was forced to pay almost 200$ for incompetence of a company employees and their inability to continue providing me with internet service!!! They said that case closed, but 5 months after they dropped my CS by 70 points 'cause they never did close my case and sold my debt to a collectors company!

Impossible to talk to a live agent. They lie about your bill and can't explain why the amount. Like talking to a robot. Paying 30 dollars for home phone which I don't have. This company should be investigated for bad business practices and look into the over charging of fees. They suck.

It's the worst company ever. Avoid it at any cost. It is impossible to deal with the process of this company. No customer service other than a dysfunctional bot. Extremely frustrated to get any help unless you cancel the service. Cancellation process is an insult.

They're jitter and routing are awful and on top of that the upload speed is much lower than the download. All this combined makes gaming at a competitive level impossible. I get constant jitter at fluctuation a of 20-30ms and it's driving me insane.

The worst customer service ever! Walked in, the woman was checking her social media and and after a few seconds looked up and said, "Can I help you" with a look like I was bothering her. I asked for help with my Ipad. She said, "We aren’t tech and you need to go find a tech store." I said, "All I need is for you to plug it in and see if it’s my I pad or my charger." She got huffy and said, "You need to go to a tech store," I said, "Fine. Where is a tech store!" She looked at me like I was an ** and said “google it”. The last time I spend a dollar at Xfinity again.

I’ve been with Xfinity since 1984. Last time had problem 2019. Then on Nov 7.8 the internet line was enhance. No internet for two days. Then from Nov 9 thru Nov 17 the internet was up and down. I call every day. Xfinity would believe me.. It was extremely hard to get a human. After the Nov 19 the internet up but the speed is the same. I pay for 500 mg bit, but only get 280mg bit. Customer service is extremely poor. I wish I could find better internet.

Worst customer service possible. Representative was rude and never resolved my concern/issue. Internet is troublesome. We have limited opportunities for internet where I live, or I would have left Xfinity long ago. Would not recommend if you have other options.

Do not use Xfinity. I have been a customer for years and years, working from home, not willing to try different services in fear that the speeds would not be comparable. Let me assure you the speeds are comparable AT&T Air has replaced them in a heartbeat. Xfinity is way overpriced. Known for bad billing. Speed fluctuations with the internet. And absolutely the worst customer service you can experience.

Charged my account without any advance notification. Internet only 116 dollars. Worst access to customer service. Virtual assistance and phone again virtual assistance. Internet service slow after 3 pm. Hope to change for other service.

Worst Internet service in the planet, totally unreliable, have lost internet twice this week alone. Also last week. I work from home and am at risk for losing my job. I have never made a late payment. Yet they provide bad to no service. You can't even speak to a person when you call. Horrible.

I have been a current customer with Xfinity for at least 4 years but a few months ago I found a collection account on my credit report that did not belong to me. I have a very common first and last name so they are "debt tagging" me but I can't get any assistance from the collection agency (I C Systems) nor Comcast/Xfinity. When I eventually get someone on the phone, they either can't provide any information other than what I supposedly owe or they give me an escalation number and tell me that it will be taken care of. They only want me to complete fraud paperwork but it's not fraud, it just aggressive collections and a lack of concern for me the victim and current paying customer. I am asking them to cancel my service which I have been paying for the last 4 years and I can't get them to do that successfully either. But I am definitely gone just like their customer service department.

My rate went from $55/mo with unlimited data to $85. I spoke with an Xfinity rep who suggested changing to what I thought was a $65/mo unlimited data plan with a $10/mo credit for auto pay. What I got was a $65/mo plan, with unlimited data removed (which I was not made aware of until getting a notice about overage). After hours of online chats and phone conversations, I was told I could get a $60/mo unlimited plan, and that I would get an email to sign up at that rate, which would be available on Nov. 1, 2024. All of that was noted in my account. When I contacted Xfinity on Nov. 3 to say I never received that email, everyone I chatted with confirmed those notes were in my account but said that, unfortunately, they could not honor the offer because the rate was not available. And that is how they treat a "premium" customer!!

The company has customers, but they have no service. There is no way to call them for anything. If you have a service interruption their automation will send you endless text on the interruption even if you don't want to discuss something other than the outage. If you enjoy complete aggravation Xfinity is the company for you.

Greed and unethical behavior guide the entire structure of this business from the CHAT assistant to an individual agent. This company lies and NEVER resolves issues. Despite setting up a chat and being guided to links over and over that don't work, I set up a payment arrangement that was not honored. My service was suspended. Then, I complained. Then, the service was restored. Then, the service was suspended again in less than 24 hours. Different agents tell different stories as to why I am experiencing a roller coaster ride with internet service. Then, one agent states that I need to be transferred to billing with a different agent.

Simply the worst company I have ever dealt with. You cannot call them to resolve connection issues, because bots are in the way. If you insist on a person the bot hangs up. They provide wrong information to my credit union, and the CU makes the digital payments, and they charge me a late fee. After trying to fix the problem, I am overpaid by two months, and when I canceled the next overpayment check they charged me failed check fee, when the balance was negative, all because they gave the wrong address to the CU. They do care they don't have to. Time to break them up like they did to ATT decades ago.

Stay away from Xfinity! Worst customer support ever, absolutely careless, unqualified and irresponsible personnel, totally irresponsible business and organization. Will make a complain to Consumer Rights Protection about this jerks. Not possible to talk to a live person and explain the problem, only a robot thru a phone or online. Our cable was broken by hurricane Milton 2.5 weeks ago and it is ABSOLUTELY no way to report it and get help. The robot says it is an outage in the area and no communication is possible until ALL area will be fine. Then we can report a problem. Actually, connect the wire is literally 10 mins job and their crews regularly were passing by but did nothing without the ticket, but anyway. The outage was 5-10 miles away and everybody around had the internet except 4 houses on this cable but ok.

Stay Away! The service is poor and they raised my rate by over ten percent last month. They also know that people who like watching Turner Classic movies really like it and force you to buy a "sports package" in order to access it. What a rip-off. Unfortunately, it is my only option for a service provider.

This now internet sucks. The customer service sucks. Everything about this sucks. Been trying to get my card cuz of it being stolen taking off automated payments and they tell me they can't do that. They have nothing but issues. Constantly it's down or something with the outages. When it does work all it does is buffer. I'd give a zero star but there is an option for it.

Worst business model ever! Refuses to take phone payments! Well guess what? I refuse to pay online!! WHAT KIND OF BUSINESS REFUSES MONEY??!! IDIOTIC! Makes it extremely difficult to pay online when there is no internet.

I reluctantly got a phone as the sales guy on the phone pressured me into a great deal. I tried to return phone, guy on phone says he'll email me a shipping label within 24hrs. I waited 48hrs, nothing. I call back and they say return deadline has past. At this time I tell them I only want the internet or I'm leaving this company entirely because I do not want to pay $30 for a phone I don't need. Instead they cancel the phone's service ($30/mo) and now want me to pay them $30/mo for a serviceless phone (equipment). Worst company ever. Throw a customer away after nearly 20 years for a Google Pixel 8. Low.

I have Xfinity mono for 3 months. It work one day then goes down 2 days. When you call you get someone who can’t speak English and you on the phone for 2 hours everyday to be told tech will me out and you will be charged $100. WTH .. I will be calling the FCC to report this lying **.

Updated on 10/19/2024: Lack of concern about their customers today was the 3rd time I had to be rescheduled. Original service started 4 October. Appt for connection 11 October. Technician didn't knock or anything just sent an automated message for a trouble ticket. Rescheduled for today 18 October from 10-12 at 1133hrs message received tech on the way 12 comes no one is there. I call customer service as I'm on holding waiting on a rep. Xfinity is calling me with an automated call saying tech is running late press 1 to reschedule if I would like to wait do nothing. I clicked back over to continue waiting to speak to a representative and same call again I do nothing and continue to wait.

By far the worst internet I have ever seen. The internet doesn’t work in certain parts of my house and the internet just goes out for no reason at all. For how much we pay monthly we should have top tier internet. Nope they just drain our accounts for trash

If I could leave zero stars, I would we have had Xfinity for two years now and they have gone from charging us $30 a month to now $76 a month without letting us know before hand that they were gonna charge us more. The service is terrible. You can’t talk to a real person on the phone ever and their virtual assistance are terrible. I don’t understand how they are still in business.

When I first began with Comcast, they won me over Fairpoint (the only other competition in our area) because of speed of installation and initial customer service. Agents are very helpful getting you into services and quicker to get you set up (by days and sometimes weeks) before the competition. I was only interested in Wifi (as we had a smart TV and simple access to the internet was more than enough for my boys and I) but I was told the TV package came with it, ‘standard’ and there wasn’t an option to ONLY get Wifi. Making sure there was no way around this, I finally conceded and chose the least expensive package that would adequately meet our needs. A technician was in prompt communication and installation was effortless.

This is the worst service. They are charging unjustifiable costs. They will promise to remove the extra billing, but they will not remove it. They will ask their collection department to call you to pay the money and threaten you to pay or they will harm your credit score. They have the worst customer service. They are not professional.

They should put the board of directors in prison and throw away the key. We were forced to use them when we moved a year ago. The TV service is horrible but customer service even worse. Customer Support actually makes things up to blow the consumer off. Where is FIOS when you need them?

Since Hurricane Helene 8 days no power. Power comes on now. No internet. No TV. Nothing. All other local providers are up and running. Xfinity is offline completely. When calling customer service there is none but a stupid A. I. recording saying your service will be restored on such date but not restored. Now several other storms headed this way and I’m in the Stone Age. No TV or internet and barely mobile service. Any business that treats its customers like this is garbage.

I recently signed up for Xfinity, paid $25 upfront with credit card and was assured that you had a top notch Customer Service Dept. That has proven to be a laughable lie. Since I signed with Xfinity, my credit card was compromised, and credit card company sent me a new card. Since October 2 I have been trying to give Xfinity the new card information... Xfinity's talking machine doesn't have a "credit card" option, so I've been trying to talk to a live person. On October 2, after numerous circle jerk garbage, I finally got a live human being. . .BUT, HE DIDN'T SPEAK ENGLISH, AND I DON'T SPEAK WHATEVER SWAHILI LANGUAGE HE WAS SPEAKING.

I got Xfinity through Comcast when I first moved to my gated community as it was the only internet service available at the time 12 years ago. I have been a loyal customer ever since and the bills have steadily gone up over the years quite a bit although they have only upgraded my modem once and that was during COVID so I installed myself. Recently I did away with my landline causing my bill to increase to $140 for just Internet so they talked me into switching my cellphone to Xfinity from my provider for lower priced internet. I was paying $35 a month for unlimited talk text and data, they charged me $33 for the same cell service plus $25 to switch, they said my internet bill would lower to $95 a month for two years. They lied, it did not.

Xfinity is the worst. I have been trying to get my cable fixed for over 2 weeks with no success. I have worked with multiple technicians and had multiple "chats" with no help. I scheduled an appointment and the technician cancelled it, without my permission. They reported the problem isn't on their end. Doesn't matter!!!! I am paying for a service that I am not receiving and they are unwilling to help me. I changed the cable box in hopes of fixing the problem myself. That didn't work and I was told on the phone to pick up a new box at a store....I had already tried that fix. Two broken cable boxes seems like an unlikely coincidence. I was on the phone with them later at night and it was ridiculous! I was told they were sending a technician, yet nobody came. This is the worst experience with a company that I am stupid enough to be paying for their no service and no help.

Yesterday, I had to online chat with Xfinity because my service started working really slow for a week. The first rep from India that I spoke with was really nice and started to check my connection. She began troubleshooting my connection. After a few minutes of doing her troubleshooting, She started telling me that 2 factor authentication is not activated and I need to get Advanced Security. I asked her if that was the problem with my slow service and she said that getting advanced security would fix my problem and I asked her if it will raise my rates. She said yes, It will be $25pm but that she would give me a deal and only charge me $10pm to start.

I’ve been having a horrible time with Xfinity. It is an unreliable company and Customer Service is completely clueless every time you call. You can barely get a human on the phone and when you do, they never are on the same page or know what’s actually going on. Prices on the bill are constantly changing and you have to call in to correct it. I wish there was another cable company in the area because this one wouldn’t even be a choice.

I started my Xfinity service in mid August. A cable had to be connected to my rental home to a box 50 yards behind my home. I was told by tech it would be buried within a week. Approximately two weeks later I receive a text and email saying “congratulations your line has been buried”. It had not. I then started calling customer service about this issue. Time after time I was promised, it will be buried within 3-4 days… Now a month and a half later, still waiting. Last call I made a week ago I was promised the priority of my work order was being raised (this was the 3rd time I was told this) but was also promised someone would call me and let me know why it was taking so long… No phone call... I’m actually on hold for a call I made over an hour ago with customer service, not holding my breath on anything being done.

I've had many different companies for wifi and Xfinity is probably the worst ever. I'm at my mom's house and for the amount of money she pays every month for Xfinity they are terrible. Every day the wifi goes out. I just got the newest wifi tower thing and even with that there's no ONE SINGLE DAY that the wifi doesn't go out! Just about 200 a month for this!

Xfinity hides a 30 day termination fee in their terms and conditions, such that they will charge you for an entire month after you cancel your service and pick up the devices. They charge you explicitly for services that were not rendered and physically could not have been rendered. Xfinity is an evil company with a virtual monopoly who will make every effort to take advantage of their customers.

I've tried to call in a dozen times.... No real people, only a computer. I still have no TV service and still no one will answer the phone. I will tell everyone I know and brush shoulders with.... Xfinity sucks.... Their service is the worst.

Years ago I would praise Xfinity in terms of excellence. My experiences in the past two years have been just the opposite. Customer service has been terrible. Getting a live person to talk to is a challenge, information accuracy an issue, last year a tech on-site appointment did not show up, and just this last week a tech installing a new mail cable box with our new TV just left our house. Xfinity has gone Bad.

Today I had a new Xfinity install scheduled. As I was discussing the install with the technician, one red flag went up. When I showed him my preferred router location (the same location used by POTS, DSL, and fiber install over the last 20 years), the tech said that they did not install using wall drops. The service would have to come through an external wall. This seemed weird to me, but I am an old guy who realizes that times change. We walked around the house until I pointed out a marginally acceptable location that he found acceptable. Before he started, he borrowed a 1/4 inch socket. Maybe this should have been a red flag. After workimg for a while, he requested a bottle of water - and later another. The thought ran through my mind - "Has he ever done this before??". As the tech was working, he mounted a 10" x 10" box on the front of my house! But wait, it gets better.

Terrible customer service, broken promises, lies to get you off the phone, fail on delivering their end of responsibilities, try to charge you for services you don't have, don't know their own services, poor communication, lack of training so their whole organization is full of incompetent people, overpriced for what you get, offer services but don't know how to set them up, transfer or cancel them. Then they try to charge you for services that should have been canceled and can't answer questions as to why it wasn't done. How do they stay in business with such incompetence? They must rely on dishonesty and overcharging customers hoping they won't notice. Not to mention you'll talk to ten different people to fix a single problem. So glad I switched to AT&T.

Web access speed has reduced and often not available. On my latest call attempt I was prompted to use Xfinity chat - their link would not even open.

I had Xfinity internet in Tennessee. The internet was great. However, right before moving to Florida I called to have the account erased. I was told it was. Months later I get an outrageous bill. Now they are saying that there is no record of my phone call. This company is a deceptive company that seemingly prides itself on lying!!!

I see a lot of people have had trouble. My experience was excellent in Chicago signing up for a senior low income discount (I have SNAP and you have to prove you're low income) of $9.95 a month. Not sure the speed but there's no problem streaming movies and uploading downloading video. They gave me a combo cable modem/router which I could not get to work so they sent a tech which cost me $48 I think but it was worth it, he got it going and I have never had a service drop so far in 6 months. I pray they will not raise the cost, they said it was a forever rate. I also went to the local store to pick up the equipment and the lady was just fine.

What a horrible experience. I have Xfinity Wi-Fi and cable. I was going to switch my phone and so glad I didn't. Because of signing up with them my credit card was compromised and I had to deal with not having a credit card for a month while I was moving. I returned the sim card to the store, that I never installed in my phone in June, it's now almost October and Xfinity calls me monthly to pay my mobile bill, saying they will send me to collections if not paid and will compromise my credit score. Each time I call they say this will be handled and then I get a call saying I owe money and to please provide a new credit card number. They couldn't even get my email correct, even after telling them many times what the correct one is. There is a poor woman out there that has to deal with this every month also because they still send her collection notices. What an awful way to do business.

I am giving 5 stars only because I finally got connected to Lucas (a real person!). He was knowledgeable, patient, personable and truly wanted to help. AND, he spoke English! Xfinity increased my bill from $231/mo to $265/mo w/o notice. Their automated phone service was a nightmare! I found a site on the internet that advised callers to say "plan change" or "remove service" to get to a live person on their phone prompts. I got to Lucas and he helped us, managed to lower our bill, and should be commended! Xfinity needs more people like him!

Horrible service. I paid for it to get my TV, the now internet and the mobile when needed. The TV is getting 0.11 mb, not even a quarter of mb, even at 369 pixel setting on tv the YouTube news or anything plays a little then stops then again the same. I try to log into my account and I cannot. I try calling for any help and the automated ** just hangs up and will not let me talk to technical or any live service. I put in my phone number and email I used to get the pass but says not recognized as says the automated robot ** when I call. There is no helpline, no solution and this is the worst service on planet earth. I never even received an email from them after I paid for the service but yes they got their money.

Their initial new customer rates are fantastic for onboarding you and then you suffer through their service. There is a reason why they rebranded themselves from Comcast, rated worst in America for customer service. Where do I even begin my painful journey of experiencing multiple issues from past 1.5 years. Long story short, I even have documented every interaction with agents over chat in hope of escalating it as every single agent gives a different answer. There's no way to talk to their supervisors either. Agents don't know what they're talking about until you experience yourself. Website and chat interface is glitchy, keep reloading and transferring me without my consent. I wish I could share all of my conversation snaps here, but sharing one instance to show how consistently they have this behavior of transferring me to another agent. PS: I am an engineer, saying just to express that I am able to navigate through electronic interfaces easily.

Received my new modem in the mail. Didn't work so Online Assistant provided help with troubleshooting. Tried 3 times within one hour and still did not work. Online assistant then stated we need a technician to come to the house. Press 1 for a technician to come out or 2 to reschedule for a different date and time. Online assistant booted me out 3 times. Bounced me over to the billing department? I tried numerous times to call and speak with a human to no avail. Returned the new equipment back to the Xfinity Store, explained my issue, and representative took my new equipment, scanned it in, and said thank you. No assisting me with issue with new equipment, no scheduling a future appointment for technician to help out. Xfinity's customer service is nonexistent.

King of Prussia Sales Consultant Michael ** should be commended for his outstanding customer service. On a prior visit to the store, he provided his business card with his cell number. Today we lost home internet and were unable to book an appointment through the website or the toll free number. I called Michael, and although he was on his lunch break, he stopped everything and walked me through troubleshooting the issue. Getting back online was extremely time sensitive for a critical work project. Michael's expertise, patience and dedication saved the day. Comcast is very fortunate to have such a wonderful employee.

I contacted Xfinity regarding my upcoming move in and was told that my monthly bill will be increased almost twice, I said that I am going to cancel then after 1 hr of chatting he applied promotions to keep my bill at the price and offered new modem, next day I texted to confirm new modem and was told again that my price will increase to 92$ but he “helped“ me again, then I texted next day to confirm my bill and I was told again it’s 91$, then I called and woman reassured me that my bill will stay $56 and she sent me modem because as turned out order was not placed. Then I texted Tuesday they said modem will arrive tomorrow, then I texted Tuesday they said order is delayed in warehouse and that my bill will increase to $76 starting next month.

The service has been spotty. It will go off randomly for an entire day with little explanation. Don’t trust this service if you are working from home. It is unreliable. They will give you a $5 credit with zero explanation. That’s it.

If I could give a negative star I would! My wife got us Xfinity we had it for years and our modem was outdated so they said we needed to get a new one but said we could get it on a payment plan so she did. We paid it every month and then we bought a new home literally a few streets away and they canceled our service because they said they didn’t provide service to our new address. After over a month of back and forth, they finally said they could provide service there but we had to pay over $500 to get the service because they wanted the modem paid in full that she was paying her monthly payments on. So now we are without WiFi because THEY cancelled our service after we moved a FEW streets away.

Internet Essentials customer service is lousy when it comes to making customers jump through hoops to get anything done. It had taken me three phone calls to try to explain to them that I needed the free internet service that they promised for people in HUD apartments who are on a fixed income. We had received papers with the information on it from Xfinity on our front door and then they tried to pull. We did away with it like they usually do until I threatened to take the paperwork to a lawyer and let them look at it and see if it's false advertisement or it is not. The representative checked very quickly and found out that I was correct that they offered that plan of the free Internet Essentials for people on disabilities living in HUD.

I am writing to formally express my concerns regarding my recent experience with Xfinity. I requested to cancel services within the 30-day period, yet despite this, additional fees were applied after the cancellation window. Throughout the time I had service, there were numerous internet outages, and a large orange cord was left in both my yard and my neighbor’s. Despite making four appointments to remove the cord, Xfinity failed to follow through. I eventually had to hire an electrician to remove the large orange cord. Xfinity should've picked up the charge for the cord removal. After cancelling, I received a final bill for $53, which I promptly paid (even though I didn't owe it). Now, I am being told I owe $287, despite having had the service for only a short period (5/30/24-7/3/24), not enough to justify these additional charges.

Xfinity is the most corrupt company. During Beryl, Xfinity shut down all their services, while other companies like T mobile and Tachus continue uninterrupted service because they set up generators at their substations. I just signed up for Tachus. Everybody should discontinue their Xfinity internet services and sign up with Tachus or Tmobile. Now, we just need another cable provider that maintains service during storms, we all can completely disconnect from a corrupt company like Xfinity. I asked Xfinity for a refund for the week their services were down and they refused.

Cannot talk to plain English speaking person if you ask. They cannot answer any questions directly. The company keeps overcharging me for fraudulent service i.e., not me, but my daughter signed up for their service, but she used my name as she had a bill with them from a few years ago. I am retired and disabled. There is no break for me. Somebody please help me.

Almost all of our interaction with Xfinity and their agents is negative. All of a sudden, our bill went from $55 to $106 with absolutely no warning our "promotional rate" was expiring after 2 years. I chatted online with a service rep for an hour. When it was time for him to resolve my problem by refunding us, he just simply never responded, which I am sure is how Xfinity prefers to do business instead of problem resolution. And when I called a service rep, they had trouble logging in without my password or approval. How does the company not have my information already to log in and check my account on my behalf? What kind of service provider is this? Unfortunately, no one else is available in my zip code, which is a really big shame.

Their call center for connection service appears to be manned in the Philippines and it is absolutely horrendous. I would not recommend! They keep you waiting and after you finally get someone they don’t know what they’re doing.

They use a phone tree to troubleshoot in 2024. My problem could have been solved in 5 minutes, but is taking days. First call the phone tree ended and said no one available to help me. Next call said problem should be resolved and will call me back. Joke!

This is the absolute worst service I've ever experienced. You can only talk to an agent through the Xfinity app or the equivalent web page. And they don't understand enough to be able to solve any problems beyond whether your service is active and your modem is connected and registered or not. That's it.

Signed up for 2 lines unlimited. Looked at bill, and it was for 1 Gb data. Spent an hour texting, got nowhere. Their "bait and switch" is criminal. They refused to honor their commitment, and agents were completely worthless.

I have had so much grief with Xfinity over the changing to the Gateway modem piece of crap. Had expensive, but reliable everything before the switch. Then we had the strangest problem after a technician rewired the outside of my home I never thought anyone could fix. And the problem was their fault not mine I might add. Then comes technician #2 named Ivan to my home. Didn't expect much really, but I hoped! Ivan was on fire!! Here in the US for only 3 months from Ukraine Ivan knew what to do. He did it all! I was totally amazed by him. He spent over 3 hours doing a thorough, beyond thorough job and everything is perfect. No more pixel TV, screen freeze, intermittent internet at speeds below what I pay for, and my son can actually play his online games again. Thanks Ivan for all your expertise!!!

Xfinity has been horrible since day one. Their remotes are horribly infamous and will fail regularly. Internet is middle of the road. We had and still have a cable issue. The customer service rep spoke exceeding little English, and was even harder to understand. After trying to communicate the problem about 20 times, she has no idea what was even said and kept asking us to repeat it. After ending the call…IMMEDIATELY after ending the call, our internet went out. It is still out.

It seems that along with my cable bill going up and up so do the outages and the constant interruptions and taking channels off of the viewing menu of what you can watch or have to pay for to watch. I work from home so with all the interruptions it's time to start shopping around for something else.

One of the worst experiences I have ever had. They blackmail you to keep the internet service, or they will bill you on cell phone bill. I found it ridiculous that they will not let you pay for just mobile service.

They are horrible. I had to renew until Tachas is up and running. They are charging me more money for less service. The poor quality internet is affecting my business. I have lost about $3000 in work due to outages. It is affecting my livelihood. They have sorry service and sorry customer service.

Had Xfinity Wi-Fi. Never work for me. Service was so terrible. They were offering $10 a month unlimited Wi-Fi. Every month it's not worth my $10. If my phone is vertical it'll catch a signal. If I turn it horizontal to play video games the signal will cut off no matter where I'm at. I could be inside a Xfinity Tower and I won't get a signal. I do not and strongly suggest no one ever pays for this service. I rather have Vonage. Dial-up is better than this service please in all subscriptions to Xfinity Wi-Fi.

So excited to finally have other options. Xfinity was the only cable provider in the area so we had them for years. Our area was recently upgraded to fiber and the service became virtually unusable. On fiber we couldn’t have one PC active running one Zoom call and successfully manage to stay connected. Forget a friendly work from home environment. Numerous phone calls always resulted in the same Voice messaging system that made you go through a reset of the modem over and over (back to back). There was not a way to have your complaint heard by a human being and actually have it acted upon. When they did try to fix things (after months of trying to get it fixed), it never worked.

Do not sign up for Xfinity Comcast! Horrible practices. They lie and mislead you to get you signed up. I moved to a temporary apartment for one year with a one year lease which I showed to the store rep and explained that I only want service for one year. He said it wasn’t a problem but did not change the fine print on the contract and my credit is being held hostage for early termination fees. When I responded and protested to collection the explanation was accepted until the next letter arrived. They tried to get me to sign up for their service where I moved to even though I already have other services there for free. Horrible, Horrible company and I will be writing negative comment wherever and whenever possible to deter people from signing any contract with them. STAY AWAY!!

Zero stars. Now on hold x2 for 10 min trying to cancel the worst internet service either and they are refusing to let me change without me telling them who else I chose. Fraudulently continuing to bill and hanging up when I tell them to cancel.

I highly would not recommend Xfinity! It has been the most highest WiFi I have ever had ever! At first the rep told me I would be Qualified for a $30 discount, Because my daughter got free lunch from a public school from a $99 dollar Agreement! That was incorrect, I was never able to even apply for that discount! And my bill went from $99 to $199 to $243 to 593 currently! I scrapped them and just went with T-Mobile home internet, it’s cheaper and the internet is fast! Goodbye Xfinity!

Xfinity is the worst internet service provider. It's not worth the money. Only solution these idiots have is restart your router/modem. Bunch of dumb people employed as customer support. I hate their service. Internet usually goes off 2 or 3 times a day and their solution to it is to restart modem as if we have no better work to do. I would not even give 1 rating.

The internet is not reliable most of the time and highly overpriced. When I called customer service for any billing issues, the only thing they are interested in is to get people into new contracts. Let say if you are being charged for a service you don’t use and you call for explanation, they will just get you into new contract instead of just fixing the issue you have.

Xfinity is extremely overpriced, not to mention they add hidden fees, and unnecessary services. I would not recommend Xfinity to anyone, and I believe this company needs to be shut down. A total monopoly seeing as how they are the only Internet service available in many areas.

I am an internet service user from Xfinity. They have outsourced their customer service outside of the US. Just talking and explaining or even on chat can be troublesome but the basic decency and problem-solving skills are highly lacking here. Honestly if you have any service provider other than Xfinity please use them. They will be better any day.

Customer service and technical support are TERRIBLE!!! EVERY time I need help it is never less than a 2 hour nightmare. The CSRs either don’t know how to help, if or when I get through to them, or they silently disappear by putting me on hold and never returning. This is so incredibly frustrating. Xfinity forces you into automated chaos that never offers the options I need, and if you can’t choose an option it simply repeats itself over and over, or disconnects me. I hate Comcast customer service. Absolutely the worst service.

So, on June 28, Xfinity.com scammed me with $758.86, that was paid by my PayPal card as $682.10 one payment (Transaction ID **) and $76.76 another payment (Transaction ID **).. (you can check it on my PayPal transactions), I paid it because they forced me to do it or send it to collectors. I filed a PayPal case after that and they add the amount back to my account on xfinity.com even the case wasn't resolved yet!!

Their service is extremely slow, overpriced and their customer service is the absolutely the worst of any company I have ever dealt with. If you call in it's almost impossible to talk to a live person and when you do they do not do what is asked. After disconnecting them for terrible service they still billed me and it took over an hour to get them to straighten it out. If you have another option use it. I went to satellite provided service to get away from them.

I contacted Xfinity because my cable box was not working properly / The person that I spoke to took money out of my account / when I called back to inform them of the mistake they made Steve ** (id # **) took my card information to make sure the money get back to my account / 20 minutes after that phone call I was alerted by my bank that someone used my card to make purchases that I did not authorize / Cable box is still not working properly.

Worst company I have ever had the displeasure of working with. Circle you back indefinitely. Never resolving your problem. Had to put in my username and password repeatedly with no resolve. Their favorite comment something went wrong and start over again and again. No way to reach customer service and chat is worthless. Never do business with this mess of a company!!

Never EVER try Xfinity Mobile. I have been a Comcast customer for many, many years. I have spent a great deal of money with them every month for many years. I tried to switch to Xfinity Mobile for 2 cell phones. I got lied to many times. They were technically incompetent and never got the 2nd phone to work. I spent 1.5 months on this, probably 48 hours on the phone and 2 store visits. The bill for the one phone was all wrong and I spent hours getting that fixed. DO NOT TRUST THEM.

I have had Comcast/Xfinity service for almost a decade now, mostly because there are no other service providers in my area. They offer great options for speed but that’s where the positive aspects of this company end. They installed multiple lines when they make repairs without removing the old lines outside, which has resulted in old lines hanging in my yard and my kids unable to play outside. You have to fight with them to get the lines removed. Since I have had them I have also regularly lost service, sometimes multiple times in one week.

Xfinity's customer service is horrible as is their chat service. I believe this company intentionally has their phone lines and chat set up to make it virtually impossible for consumers to reach support for any reason. It's a shame that the company lacks integrity and respect for customers! I try to speak to an agent through chat and it's impossible. They tell me I'm not authorized -- I'm the only person on my account! Then you tell them why you want to talk to CS and they go back to the beginning again. Useless!

This company has the absolute worst customer service I’ve ever encountered. They lied to us on multiple occasions stating we had an appointment to fix our internet which has been out for TWO WEEKS. They continue to lie and still haven’t fixed the issue even though they are the ones at fault. A group of deceitful people who don’t take notes or talk to each other before transferring you to the next clueless person.

I started my service with Xfinity in January of 2023. Setup had some hiccups but went relatively smoothly. When it came time for my contract to expire on 1/29/24 I didn’t resign a contract but did keep Xfinity internet services for 6 months. When it came time to cancel my service is where my major issues started. It’s impossible to speak with a human on the phone so I was using the live chat with an agent. This agent told me there would be a $110 cancellation fee (this would be true if I was breaking a contract).

I visited the Xfinity store on 14th in Albany about 2 weeks ago because I was having trouble using a phone I bought from them. I have to use a walker, and their store doesn’t have an automatic door. I could see 3 salespeople inside, but as I struggled to get into the store, not one of them moved to help. One girl had her butt parked on a desk while she played with her nose ring and watched me try to get through the door. When I finally got in, not a one of the 3 greeted me at all, not a hello, or can I help you, nothing… When I told ‘them’ I needed help with my phone, the stumpy guy hiding in the back corner said, loudly, “We just sell them, we don’t show you how to use them! There’s a guy (named the store) in Heritage Mall that might be able to help”. So I left – no goodbye, thanks for coming in, etc., from them, and no help out the door.

Would not even need to give one star for this connection. I have no other providers in my area and most of the time connection is not good. But I don't know how speed test is always 100%. I work from home and always had to excuse as internet issue.

Since July 8, 2024, my service has been down. Today, I reached out to Xfinity for support, but my call was disconnected by an automated system. When I requested to speak with an agent, I was disconnected again. As I am on a month-to-month plan, I intend to cancel my service as soon as it is restored and switch to another provider. I have requested an outage credit for the outage from July 8th to July 14th, they only gave me 8-10th, 2 days only and I still do not have internet 7-14-2024. The customer service experience with Xfinity has been extremely disappointing. As a home-based business, this disruption has significantly impacted my operations. I am very dissatisfied with Xfinity's service and customer support. I will be moving on from Xfinity as soon as I can!

I can't express enough how awful my experience with Xfinity Comcast internet service has been. From the moment I signed up, it has been a nightmare. The connection is consistently unreliable, with frequent outages and slow speeds that make even the most basic online tasks a frustrating ordeal. Their customer service is equally abysmal, with long wait times and unhelpful representatives who seem more interested in upselling than solving problems. I have spent countless hours on the phone, only to have my issues unresolved. To add insult to injury, their pricing is outrageous for the subpar service they provide. Do yourself a favor and steer clear of Xfinity Comcast. It is the worst internet provider I've ever encountered.

Comcast is a scam artist! They require you to use their equipment to get the promotional deal and then charge extra for it every month! They are horrible and what they’re doing should be illegal! They have no ethics! I hate them with every fiber of my being!

Xfinity has repeatedly not shown up for appointments for installation and even though they knew that a bucket truck was required the 2 times they did show up they didn’t have a bucket truck with them to complete the installation. Three times they never showed up. You can’t get anyone to help you solve the problem and when you are promised a supervisor will call you, they never do. But you are required to pay prior to installation and then it’s not done.

I had Comcast/Xfinity for over 10 years. I had no other choice in service for all those years except the past few. I dealt with them hiking their prices. I would call & threaten to leave. They would give me a discount but it would still be higher than I was paying. Finally fed up, I started planning on my departure. I decided the first of the year I would change to Google. I made 5 different calls to Xfinity customer service to figure out exactly what day to cancel my service so I wouldn’t owe them any money because I was under contract. I drove to their office on that day to turn in my equipment. They said that I owed $266 for service. Come to find out my contract & their billing didn’t coincide so I owed the next month.

The phone support is absolutely worthless, and their online billing service doesn't work and hasn't worked for 6 months, you called them and they say they're working on it, for 6 months? Most mismanaged business on the planet!

Terrible customer service. They kept trying to sell me things when I had questions about my bill. 45min later the agent informed me they were not authorized to go over billing. Too expensive. They seem like a monopoly- only service available in my area. Outages occur on occasion yet no compensation. Randomly went online to check something and it said maintenance (an outage) is scheduled in your area. Clicked on “more information” and nothing to be found. No email to inform me. Hard to cancel unless you go to a store- website has issues. My mother in another state is always calling and complaining about outages that go on for HOURS. Unless you call them for better deal, they just keep upping the price.

0 stars for service and less than 0 for customer service. Only chose Xfinity because Fios wasn't wired yet. Switching back the day Fios is available. My desk is 20 feet from the router and I needed to purchase a $120 wifi extender.

They cheerfully honored my request to cancel all services but Internet. Two months until the subsequent billing cycle I realized that they are still billing for equipment that we have as now unused part of the original service, but they never requested to be returned.

They now block you from reaching an agent via phone or chat when there's an outage in your area. Horrible company. The way to reach an agent is to say "cancel services" and you get right through. Those agents are nice and helpful and can offer your credits.

I cancelled my service due to poor signal in my area. Not their fault. However they hung a cable line too low. After a bad storm a branch knocked it down lower and it’s currently lying in my yard still connected to the pole. Not their fault, I get it. So I called customer service to make them aware and request the removal of said wire as it poses a danger to my children and my dog to have this wire hanging from the pole in my yard. I was told a service tech would remove the wire the next day from 3pm-5pm. Perfect, great timing.

I'm a resident of Lake St James Apartments here in Conyers Georgia... Lake St James has a contract with Xfinity Internet. This new contract provide internet for the whole entire complex which have different cable services. Now mind you this is from a third party purchase of this internet is paid within our rent... Technicians out here in our complex only to install internet they are disconnecting the residence cable from different providers trying to force them to get Xfinity cable as well... My cable was interrupted this past Saturday. I had to call DirecTV out to restore my service. Tuesday Xfinity technician was out again. Disconnect my cable service again with DirecTV... Without my consent. This is illegal. You're to hook up internet inside the apartment. Why are you messing with everybody's cable in this large residence trying to force them to use your cable... Stop it.

I am one of the many long time Xfinity customers that has said enough is enough. Xfinity WILL throttle your speeds. I had the 1.2 gb contract and for two years I averaged 50-200 mbps. I never once went over on my monthly download amounts, never missed a payment. This was with numerous technicians coming out and utilizing their equipment. They do not stand by their customer guarantee, they do not give you your contracted speeds. This has been my experience.

Benjamin from corporate called me over my dispute with my bill because I was quoted One price and build another $50 more than I agreed to. Benjamin said it doesn't matter what the employees tell you to get you signed up even if they give bold-faced lies. They sign you up for $187 and my bill this month is $50 higher. I'm in new customer. Benjamin's suggestion to resolve the issue of billing was to give me a four digit PIN so I could switch to another carrier. Can you believe that response? Xfinity doesn't care about its customers. They only care about the cash. Bait and switch is an illegal practice but they permit agents to say whatever it takes to take your cash.

Too bad there isn't an option to provide a negative number to rate Xfinity. There isn't a single thing they do well. I've read many of the reviews posted here, and I can't agree more with all the negative comments and warnings. DON'T EVEN CONSIDER DOING BUSINESS WITH COMCAST/XFINITY!!! In the 9 years we have used xfinity, we have had constant problems. But recently, they have achieved a level of service, below which, we didn't think possible, even for xfinity! All while increasing their prices!

I won't recommend Xfinity internet at all. We have 3 outages in two months for about 4 to 6 hours off each outage. It is not easy to get a human customer service when I tried to contact them. Really, any other cheaper internet services have not that much issues as Comcast. Horrible product!

I have Xfinity services through my HOA and I wanted extra speed internet. I was advised the if I do auto pay through my bank account I will get $10 discount for auto pay but they never gave discount. Actually till today no discount provided by them even though I have screenshots of their chat promising discount. Worse customer service and biggest liars.

Would give zero Stars if I could. I canceled my service in May then they charged me for it in early May. I go on a chat and request that they have it refunded. They refund it and then subsequently charge me again on May 28th. I reach out shortly after this to have this refunded. They say they're going to however it's going to take a couple of weeks. Now we are on June 22nd and no refund. I'm here on another chat reaching out and they are telling me they can only refund a partial amount instead of the full $141 that I was charged. Someone on the chat named Henry just left and didn't even help me another person Irfan also left and didn't help me.

Every month I had Xfinity services my bill happened to be higher than what I was originally quoted. I spent over 2 hours on the phone with customer service having to dispute my overcharged bill. I was promised multiple discounts that were applied only half the time I had service. Once the mistakes were finally noticed I was forced to pay the overcharged bill before the discount corrections were applied the way they were supposed to. Every time I called in I was also badgered to change my plan being told my bill will be reduced yet it was always just an upsell for the agent to make more sales.

I will give Xfinity zero star if I could. Xfinity deserve zero "0" star.!! Extremely bad customer services and cable internet quality; and more expensive cost; Xfinity overcharges or double charges customers.

I use their service because it's the only cable wifi in my area but holy cow. I would guess that they are purposely TRYING to screw up and be horrible. It's almost comical. Good to see that on Consumer Affairs.com you have 88% 1 star review out of 3500 reviews! Perhaps you should focus on this Xfinity. My cluster experience is far too stupid and could never be explained in detail here but for anyone reading this, take heed to the poor reviews of customer service. It's 100% accurate.

I am grateful for the lesson I have learned. I now know with certainty that Xfinity is indeed hell, like when you die you are plunged into darkness with perpetual hold music; your phone in hand unable to use it for fear of disconnect. Continuously asking the same question over and over for all eternity with no answer. Hours and hours a day you spend on the phone with these idiots and I truly believe NO ONE knows how to do their job they just keep passing, just keep passing… eventually you give up, go away or DIE! Xfinity is literally the worst business ever. You make me want to chop my leg off!!!!

This company is the biggest scam out there. Constantly adding fees and increasing prices. All I wanted was internet service only, I was told that in order to have unlimited data on an internet plan, I had to include a mobile device and I could "activate it and just put it in the cupboard" and I would get a $10 credit on my monthly bill. I expressed several times that I did not need or want a mobile device and was told this was the only way to keep my bill at $55 per month. Then I find out by activating the phone that I was forced into, I would be charged a $25 activation fee along with $5 per month to pay for the device. How does this save me ANY money? Customer service is a joke. 0/10. Do not recommend in any capacity.

I have been an Xfinity/Comcast customer for many years but not continuous because sometimes I get so tired of their lies or simple neglect that I have tried other providers. It used to be very difficult to get any human response to problems but now it is almost impossible. They constantly advertise and boast about their high reliability rate but in my experience it is false. Today (06/15/24) the service has gone out twice and the second time their system offered to notify me when service was restored but ultimately about an hour ago I found the service was restored but I have still not heard from their "service". The speed of the internet can be good but they remind you, for example, that you only pay for up to 300Mbps when it is slow. It has never been even close to the speed for which I pay.

Comcast/Xfinity is quite possibly the worst company in this arena. I just had my email turned off without notice and was told “we no longer support that platform”. This is an account that I’ve used for over 15 years. I am unable to access my email and they told me nothing can be done. No advance notice and no way to retrieve/forward emails from the past 10 days. Completely out of touch with customer needs. Stay away from this company. I will never use them again.

XFinity Internet service very bad and dealing with their customer service is a hell of challenge. I called customer service to change the plan but they completely enrolled in a different plan and downgraded my speed ..I would never recommend them to any friends.

I needed to cancel my cable, with the economy today I can no longer afford it. I looked online and found a plan through Xfinity for $65 a month +7 dollars a month for their equipment which I already have. I also received that amount quoted to me from an Xfinity assistant through the chat. They then said that someone will call me to confirm my cable, cancellation, and my new price as agreed. Ended up with double that amount. I will soon be cxl ing altogether; entirely too expensive. And, representative was in Egypt! No thanks Xfinity.

I am always pleased to come to the Xfinity office in Union. Very attentive and professional staff. I especially want to note the work of Patrick, who promptly resolved all my questions. Thanks to tech# Kyle for doing a great job switching the Internet to my other apartment. Thank you all! Be healthy and all the best to you!

Xfinity applies changes to the billing and payments without apprising its customers. First during the installation of my home internet they did not inform me that it will incur me cost of $100.00 bill. I called the service center and they waived $50.0 out of that. I continued service with them but just after one month I received a hefty bill of $85.89 without any prior notice. I am opting out of this service.

Hands down the absolute worst internet service and even worse customer service. You will waste hours every week trying to troubleshoot your internet to get it to work after going out daily. Avoid at all costs.

Have been an internet and Mobile customer for a few years now. Customer service is awful. Pushed to online chat. Zero help with major issues. Took 15 minutes and using mobile chat to get a real phone number to talk to a human. Very disappointed in this process. It’s upsetting to see how internet only customers are price gouged. Do not recommend.

So I deliver goods for a career and I’ve been doing this for some time now. I use my phone for exactly the same things every single day for the last few years! I’ve never ever hit 25GB in a month! My first month with Xfinity 24GB, second month 30GB-had to pay 10 more dollars a month for upgrade, 3rd month 33GB, 4th month 37GB-had to upgrade to premium/the highest for 10 more a month, 5th month 49GB, 6th month 51GB, 7th month 54GB!

Took excessive amounts of my personal time to resolve an issue which was made worse by being constantly dismissive. This is unacceptable. I explained that they had delivered the equipment outside of the time I selected for it to arrive (again) and it took hours and hours to fight the charge despite them delivering equipment I wasn't there for. Not only do they have zero respect for their customers, they have zero appreciation for the time their customers spend. When I complained, they even said "Sorry you feel your time is valuable". MY TIME IS VALUABLE.

The customer service is not bad but they charge you for a low quality service as an exceptional one. I am very upset with them because they charged me a deposit that was supposedly a "deposit" and they stole it and another extra $45. I would never recommend this service to no one.

I’ve been a Comcast Xfinity customer for over 30 years. Recently I contacted them regarding some concerns which I had. Issues getting a person to speak with aside, I was unable to resolve my issues. 3/4/24 I cancelled Xfinity and returned my equipment. I waited for my refund. 4/29/24 I received an email that I was due a refund and was given 3 options to receive it. Being unable to select a means (their site), I called customer service and was allowed to select physical card refund. Told it would arrive 7-15 days later via USPS. Card did not arrive. Called them 5/17/24 and was told that on 4/19/24 I was issued a check. No check has arrived. And how could they explain the email 10 days later (4/29/24) that stated that they owe me a refund? Something is fishy at Comcast/Xfinity. I will never do business with them again.

Overpriced, lacking customer support, slow, misleading in advertising, I’m paying 4 times more than my neighbor and can’t watch basic sport channels. Equipment is not delivered as per agreement, but they billed anyway

Beware of the HORRIBLE customer service. I went into an Xfinity center and thought I was only signing up for internet services, but a week later I received another modem with a security camera. After speaking with support, I was told I was signed up for a double play package (I DID NOT). I returned the new equipment and asked that it be removed from my bill and thought that was the end of it. Fast forward to 9months later and I find that I had still been billed as if I had the double play package still. After 6-7 different calls spanning almost 2 months I was told "rest assured, we will take care of this" or "I put in a ticket and made a note to contact you in a few days" but no resolution or call back was ever made. Finally speak to a Manager in support that told me that no matter what, even if I terminate my services, that I still WOULD NOT BE REFUNDED. I had been overbilled for more than $100 and they told me that it is an "adjustment" not a payment refund, so I am out that money and the only thing they can do is credit future bills with this lack luster service. Sad to be treated like this after a decade of service with them, and even madder that I am stuck with them while I use up my credits.

So the service is very good but the reason I wouldn't recommend this service to anyone is because the rates for the service is just out of control and they don't seem to care about people that have had their service for years.

Just like one of the reviewers, I would not give this business even a one in most areas. Absolutely the worst Customer Service because you go round and round in circles trying to get answers and clarification as each agent tells you something different. When you ask to speak with management you are put off or put on hold without no one ever coming to the phone.

If it were possible to give zero stars I'd do it. I've just had a nightmarish experience with Xfinity. Nine days without the internet service that I was paying for, And I've been a customer since the late 70's--literally since they came to Spokane under the name "Cox Cable." I made the mistake of going into their business to request some information about getting a lesser-priced package. The young man who assisted me told me my modem was too old and that I needed a new one. I hadn't had any problems with my internet service and was, as I said, there for an entirely different thing. He kept insisting that I needed a new modem. I finally accepted this thing he said I had to have. He said it was "easy" to hook up. He must have said the word "easy" twenty times. I didn't even know what a modem was so I figured I'd find somebody to hook it up for me and that would be that.

I would rather give no stars. They took my money and lied to me. My internet was paid and the turned it back off the next day. I wouldn’t refer comcast/ Xfinity to anyone. I sat on the phone with them for five hours just for them to turn it back off and add extra fees onto my account.

Horrible service. Had to cancel because they couldn't fix it. They charge me the cancel fee and I got it refunded back by their customer rep team. Now they took it back and charged a late fee after I called 3 times and was told I didn't owe them in April.

Easily the worst company I have ever dealt with. After 20 years and unbelievable amount of time spent on the customer service line to no avail trying to correct their errors. I am finally canceling them forever. They will cause you nothing but stress and heartache I assure you. There are layers upon layers of international call teams they use to discourage their customers. There is absolutely no accountability for what they tell you. What they charge you....And how they do business. Do yourselves a favor Don't ever employ them for cable and internet if there is another option in your area.

My Xfinity number is **. I order the 75Mbps internet plan for $19.99 a month. But I was charged $24.99 every month for 150Mbps plan. I didn't order the 150Mbps. If you can't put me back to the 75Mbps plan, please take my name out of the 150Mbps plan. I'm 70 years old low income elderly man. I receive SSI less than $1000 a month. I just wanted to get into the Internet essentials plan but in the end I was tricked into this 150Mbps plan. I know I can't afford it.

This company hired a company called Dig Dug to install underground cable in our neighborhood, crew was rude, damaged my att internet line and had to interrupt my work. In the end they damaged my yard and left without properly closing the trenches. Contacted the owner of company and his response was it’s terrible after looking at pics of my damaged yard. No remedy offered.

Worst customer service experience of my life. I called to have my service transferred to the other side of the country. They opened a new account without making sure the previous would close when I moved. They pulled an additional 151.98 from my account and only gave me back 106. Best believe I am filing a complaint with the Better Business Bureau and canceling my service sooner than later!! I’d rather have slow internet service than deal with this group of jokers!!

I wanted to make payment online and update autopay. When the page wouldn't load. I tried to get help. I spent too much time trying to work through the Xfinity Assistant. The auto prompts kept sending me back to the same broken page. The toll free number sent me back the the assistant. A real merry-go-round. The internet/TV works. The customer service is TERRIBLE.

I always had a bad experience with Xfinity. I pay for fiber internet and there are constant outages. Modem wifi is not that strong. You have to sign a contract.. Take your business elsewhere. ATT has always been my go to for internet provider. The only reason why I went back to Xfinity was because ATT didn't have fiber internet in my area I move to.

On 3/17/2024, I returned all the Comcast/ Xfinity equipment to the store on Randall Road in Algonquin upon going into escrow on the sale of my late sister's house. No one had been in the house since her death in September 2022. I had to keep the equipment in order to have WiFi for the security system while the home was on the market. I closed the account and asked for the auto pay be stopped by Xfinity/ Comcast as I provided a forwarding address to the associate in the store.

I feel it is a monopoly and robbery. Car used car dealership. Deals or plans with no opposition. If you try buy separately it cost more so you're forced to do their contract. I work from home and don't have any other services a available. There are several fees, sports, services $25 and taxes.

When I moved to my current address about six years ago, Comcast/Xfinity told me the cheapest plan to buy home internet was a package including 10 channels of TV, which I have never watched. Currently, I know they offer the same internet plan I have for $29.95 (plus fees, I'm assuming). Meanwhile, my current monthly bill is $121.

Xfinity, once called, keeps looping the customer into accepting a text and virtual assistance despite repeatedly saying no to texting with a Xfinity virtual assistant. It seems that the system is set up for the customer to give up and allow texting with a Xfinity virtual assistant thereby denying Xfinity customers access to a real talking person. Not an acceptable practice to foster good customer relationships.

-5 stars!!! Every time when you missing contract due date your next will be increased twice and they says this promotion (for last 4-5 years I brought in two or three customers, and they got better deals than I, and I was Gold Member). When I went to the office worker told me that my Gold member means ZERO and I have to close account and open on other name to get better deal.... So who can tell what is Gold membership is?.... Garbage? My neighbor got deal for $30 a month included equipment, my last bill was $115, I asked about my deals they said I have to pay more. They can't give me same deal.... T-Mobile offers no contract deals!!! I goin to try!!! I've been customer for over 5 years.

If I could give Xfinity zero stars I would. Under a promotion, I activated 2 phones with Xfinity Mobile and as a result, I am supposed to automatically receive a $20 monthly core credit on my Xfinity Internet bill every month. However, every month for the past 5 months, I have had to call them to receive my credit because they keep screwing up and not properly applying the promotional core credit. Every month it's the same routine - going through that infernal automated system, then finally get a live person only to get transferred to 5 or 6 different people and then finally getting someone who apologizes and "promises" they have absolutely fixed the problem and "notated my account so that I won't have to keep calling every month to receive my credit".

I want to cancel Xfinity because of poor internet speed even when I upgraded plans twice. I could not cancel it via chat with representatives so I called customer service. The first customer service agent told me my service was canceled and I will not be charged. However, the new billing was posted so I contacted xfinity again for the second time. They told me that account is still active but this time they will cancel it. I will not be charged. Today, payment was withdrawn from my account. I had to call them the third time, they said that my account was still active and they would cancel it and partially refund via check. I told them to check the last two call I had with them. They said there were no records maybe because of technical issues. Such a poor service and can not get the work done!

This company is always trying to pull something shady. You cannot speak to a live person ever and their website is ridiculous. Dropping as soon as I can. You don't get bills and have a hard time paying online. I told them my father was deceased and they still can't get it figured out. Tons of confusion.

I have been a loyal customer for over 10 years. I purchased a new phone recently through one of Xfinity's promotional packages and after spending hours upon hours trying to resolve the issue and being assured by 10+ xfinity reps the matter is still unresolved. Note I have purchased at least 5 phones in the past through xfinity promotions and never had any problems until now.

Besides spending 3.5 hours at each location by me to get cell service I've been paying for cable and it hasn't worked. Appointment was set for a necessary tech to come this morning and Canceled on me. Xfinity is Horrible!

If you can find an alternative to anything to do with Xfinity/Comcast including cable/mobile and home security, do it. This is the WORST company I can remember ever dealing with. To get to a customer service rep takes 10 mins (at least) then it's at least an hour on the phone with them to troubleshoot and the problem is never fixed, and it's the same problem that I've been dealing with for at least two years. Plus I've done this on the phone with them (when I can work up the energy to go through the struggle that I know is coming) at least 4-5x and it's a marathon with no reward. I can't say enough how awful this company is.

We had a terrible experience with Xfinity internet (constant freezing on Zoom) and they couldn't fix it, but they had a monopoly in our location. We were thrilled to leave as soon as we had another option. Then Xfinity mobile wouldn't release 2 of our family's 4 mobile numbers, causing people to be without phone or text access for 10-14 days! In the process, the impossible customer service kept promising fixes and putting us off for days at a time, and when we finally got access to top-secret high level customer service, they did solve the problem, but to do so, they had to create 2 dummy phone numbers. We were assured those accounts would be cancelled.

Worst customer service I ever survived. Every question or statement caused a transfer to different departments. I called 8 times over 5 hours to get my correct number instead of the random one they gave me, then decided to cancel and get a shipping label. Each agent was so slow, repeated every word I said, apologized over and over and over, and kept me on the line for a long time before saying they can't help and transfer to being on hold til I hang up. They kept sending codes to my old phone, apparently, I needed to keep the ATT phone to do what was needed. I lost the number I transferred because of that.

My service conveniently goes out in the middle of the day, for weeks! I work remotely. Xfinity says they are updating their cables. The rest of the tech world updates things in the middle of the night, or weekends. Why would you do it at the busiest times of your service? They have caused me hours and hours of work delays, problems and my company issues. But don’t worry, I was credited $16. This is crap, with so many complaints and crappy service why are they still in business. Sadly they monopolize my market and the other services are just as bad, so it isn’t easy to switch.

My business is in the Houston Heights. Comcast internet service is critical to my business. However, it has been unreliable and its service people patch it, but do not fix it. Recently, we had no service for about four days. We have to have a better provider.

The town I live in was recently (3/14/24) hit by a tornado. About four days after the event, my cable line had been reconnected to my house. But I had no service. Two days later, I called Xfinity/Comcast customer service to see if we could get a timeline for return of service. The only response available was "when service is returned, we will contact you". Everything else the customer service rep was able to tell me was stuff read off a script of the same information I'd already been emailed or available on the 'app'. Never in my adult life have I had a job where I didn't have to be able to provide a timeline for whatever task I was given or preforming.

This is the worst internet provider in our area. Constant outages.. Poor customer service. Glo fiber looks like it would be better. Highly disappointed. The mobile also isn't all that great. You know what just away for them to not do their job.