Xfinity Internet Reviews

Comcast (Xfinity), be it for cable TV, internet, or cellular service, is absolutely the worst for customer service. If you can even get through to a real person to speak with, odds are they are uninformed and/or give misinformation. And Comcast never takes responsibility for their foul ups. They screwed up my cable TV service when I made a simple change to my programming choices and it took them more than a month to fix things. I'd avoid their services like the plague.

I would give a zero if was able! I have had loss of service for 3 days now due to repairs in my area. I was not notified of this happening. I work from home and this is unacceptable. I called customer service, what a joke! They don’t care and I was told I am not eligible for any money off my bill. This company is horrible!

I am writing to warn others about this service. My father-in-law's internet went down so we went and picked up a new modem, got it back to the house, hooked it up and still was not working. Keep in mind that his internet has not been working for a couple weeks. To make a long story short he will be moving soon so I just wanted it canceled. Well, she was trying to get me to keep it and try to get another tech out (even brought up giving him credit for the 2 weeks it was out). Well, she finally canceled it and when I asked her about the refund, she said we can't give it on a canceled account.

Some of the agents with Xfinity don’t tell you the truth. Per an article I read, 191,000 customers walked away from Xfinity in the first quarter of 2025, and I understand why. It is extremely difficult to contact anyone at Xfinity. When you do, you are wasting your time!

This is horrible. The wifi is extremely inconsistent and unreliable. I lived by it and tried to use it to work. But sometimes the wifi didn’t work for a whole day. I came to a coffee shop to work instead realizing the wifi was back again. Coming back home to find out it didn’t work anymore, AGAIN. The customer service is bad. I would never repurchase this

I can never use the app with success. It is always “Experiencing issues”. I spent two hours on the phone with several different agents and “supervisors” to reactivate my internet service with NO SUCCESS. Two days later… still no service. Will I try calling back? Why would I waste my time?

I have internet service with Xfinity. For the past month, all of my devices connected to the internet have been working intermittently. I tested the speed and it hasn't gotten about 85! I am supposed to have 5G also, not at all! The 2.4G service can barely stay on. It is as if you are dealing with a dying system. It just cannot provide the service you pay for. Customer service transfers you to another customer service person if they cannot help you. They can only restart your modem and tell you to call back in two hours. Well, after a month of the nonsense, I'm done! You cannot work from home and use this service. Your security system cannot serve you with intermittent service!

3:45 の Awful, awful service. Dropped by numerous agents then start over every time. QR code did not work to install new modem. TV's don't connect after moving 1/2 mile. Service technician didn't show 2 days in a row and agent didn't even know 4th of July was a holiday for workers there! The phone pkg is a joke it does not set up easily and texts still do go through. They disconnected the wrong modem when moving and on the wrong date! Asked to speak to supervisors by phone but get blown off; no human to speak with. Agents beg to have one more chance to fix things instead of fixing things!

Spent over an hour from multiple calls and being transferred to multiple people. Had to explain that we had no internet service since before 8 am. Wife works home. Kept getting told it was on our side. Turns out it wasn't. 19 houses in our HOA had no service and it took multiple calls from the other neighbors before they sent a tech to our house at 5:30 pm. As of 8:30 pm still no service. Only been with them 3 months and this is 3rd outage. Unbelievable. If you can get better company just do it.

Xfinity takes advantage of seniors. Price increase of $34/month and you get nothing for it. No explanation for the increase. This they claim is their "Special rate". And internet service is sketchy. Senior advisor is not available they claim. They change their pricing modalities so difficult to discern how increased changes were made. Seek other options if possible.

They have called me out of the blue to sell me their product! I do not need Xfinity nor do I want them. A lot of nerve to harass me on my cell phone. Tried to call the number and asked to be taken off the list and the receptionist hung up on me! This the service you give when trying to sell a new customer????

I would give it zero stars if it were possible. Awful internet connection, they never manage to fix it, it’s been going on for years. When I try to reach customer support they don’t have any, or I have to chat with people in a chat text box who barely speak any English. I am shocked that Xfinity didn’t go under yet.

Xfinity increased prices by hundreds of dollars without warning, just because they feel they can. Their customer service is awful!!!! It takes hours to actually get to speak with a live person, and when you do they do not speak my language and then have to transfer you another five times before someone can attempt to assist you, but you still get told that their computer system runs everything and they actually people that "work" for them can't assist you. Xfinity is terrible!!!

Terrible Customer Support and No Resolution. I spent over 90 minutes trying to activate my phone service with Comcast/Xfinity. There was no live representative available—just endless chatting with automated systems that led nowhere. After all that time, my phone service still wasn’t connected. For how expensive this service is, the lack of real customer support is unacceptable. It honestly feels like they just don’t care. If you have other options, do yourself a favor and go with someone else.

For almost a year of having trouble shooting and drop off issues with the service provided, not being able to have it fix by your team as you can recall on all the calls on your records. The only way of continuing my business without issues was to change provider and now you're coming to my business still trying to bring a contract into the table as your product wasn't defective and you have the right to just punish your clients without a service that works, I'm thinking you're not a provider but a taker with no rules, sad but true, where are the client rights and trust towards such a Horrible customer service + Horrible product delivery = Disaster. Good luck, Comcast really needs it!!!

My cable is acting up. I tried calling. Finally after saying I'll remove my service they will send someone. I just got a text that my cable is fine but it's not. If they cancel my appointment. I'm cancel my services.

I called to get an extension on my bill due to change of jobs, first I had a hard time getting someone on the phone then when I finally get someone one the phone he sounds like they are in the middle eastern of art of the world, I asked for an extension. He said he could give me an extension for 5 days. I was ok with that so he ended up cutting my cable back on. But when I woke up the next morning it was back off again.

If you are a disabled vet with limited income, I would not go with Xfinity Mobile's insurance on your phone. The company they use, called Assurant are prejudiced against lower income consumers. We pay for a phone through Xfinity and we pay the insurance, every month on time. When my husband's phone tore up (nothing we did) the bottom half of the screen turned black. We filed a claim with Assurant. They said they do not have his phone in stock so we have to purchase a new phone and they will reimburse us within 10 days. That would be fine if I had $1200 to spend on a phone.

Absolutely terrible experience with Xfinity. Would rate 0 stars if that was an option. No internet for over 2 weeks. Scheduled 3 tech appointments—each one either canceled last-minute or the technician never showed up. Every time I reached out, I got the same ridiculous excuse: the tech “fell from a pole and had to be taken to the hospital.” Convenient that this happened during multiple missed appointments. Six different agents abruptly left chat sessions mid-conversation—clearly no one wanted to help. Still no resolution. Worst customer experience and service I have ever encountered. Avoid Xfinity if you have any other option.

False advertising. The website and the salesman said the phone we ordered would cost $8.33 per month, but they are charging us $23.74 and won't do anything about it. False advertising. First modem was faulty, and no one could help us transfer data from old phone to new one.

I have had Xfinity for 2 yrs, they increase your rate with no notice, I received a text today that my "discounts were removed" for not answering a survey. Because there is so much fraud. I did not click on the link in the text but went to my computer and logged in. I can see no changes in my account, so I phoned them...you can't speak to a person. The system is automated and it just circles with the same answer, if you ask live agent, customer service, etc it just goes back to the 1st response it gave. Very frustrating. I don't want to guess every month what my bill will be and I have paid twice for "discounts that ended". I live on a fixed income 75.00 to 150.00 is double

I can't think of any company more useless with trying to get a real person on support or how little the support possibly helps. Think I'd have better luck talking with a wall. Easier for someone to hack your account than it is to get help.

My experience with Xfinity has been frustrating and disappointing from the very beginning. As a brand-new customer, I was shocked when my modem was reportedly delivered and signed for—by someone who wasn't me. Despite never receiving the equipment, I was still asked to pay for it. This was a terrible first impression. Since then, the issues have only continued. I have not received any of the promotional deals that were advertised. My internet service is unreliable at best—dropping out every single night and randomly disconnecting up to three times a day while I’m browsing the web. The only way to temporarily restore service is by unplugging the modem and waiting ten minutes. This is an unacceptable workaround for something I pay for monthly.

I have been a customer for over twenty years and in the beginning, there was ease of access to live specialists. That is no longer available. When you have a disruption in your service it is impossible to access a 'person' and there is 'circular' responses on the phone numbers which prevent you from having issue corrected.. You are then reliant on a tech appt. which can be many days delay. I would never recommend this company as the mortar shops provide no tech support and only want to make a sale so give you equipment, deactivate existing equipment and then the new boxes are not easily activated so you are reliant on tech appt. which is delayed and require losing work days...The phone numbers on the website are a 'joke' and there is no way to get thru to a 'person'... Get another service as problems will occur and when they do you will experience unnecessary inconvenience, stress and you are paying TOP DOLLARS. BEWARE!

I got a basic Wi-Fi Internet for my apartment in Atlanta at $25 a month guaranteed for at least one year. The service provided was without any problems. Being out of the country for studies the rate jumped suddenly to $95 in February 2025 without me knowing about it. I only found out when I came back. I think this is an unexpected and unheard-of increase of almost 400%. I Cannot trust this company which Lures you with a low fee and then after a year increase it to any price they want. They lack transparency or honesty. When I called Xfinity they offered me a cheaper deal, comparable to what I can get with any competing company. I cancelled my service anyways: they don't deserve my business.

Xfinity business Wi-Fi routers (ruckus) are a real joke. Do they test those devices before being installed in my building? We all have one on every apartment. Some have internet some don't. Mine randomly connects and disconnects and we don't get the advertised speeds unless connected to ethernet ports! Paying $70 bucks and month 2 techs have come to troubleshoot when they already know my router needs be replaced! They have the guts to charge me $100 every time a tech comes in for a diagnostic. Seriously! But nothing has been fixed!

I haven’t had internet for 5 days. Made appointment for Wednesday that got canceled by Xfinity because they assumed it was fixed and it wasn’t. Now appointment is 3 days later. They also increased my bill 40% when I was not supposed to have any increases. Horrible company to do business with and customer service is horrible.

Don't even go there. Been a customer since 2008 and the prices kept increasing. Cancelled earlier this year after attempting to sign a contract that I was told did not go through. At the time I cancelled, I was never told about an early termination fee. Well, I got hit with is fee. I complained and was told it would be reversed and it wasn't. Do not waste your money!

I signed up for Xfinity High Speed Internet 1 Gig speed in January 2025 for a 2 year price guarantee price of $80.00 (See attached recent bill dated 6/1/2025). My new bill in spite of my 2 year price guarantee shows $89.67!! I have tried to get to talk to a live person but get forced to talk to the Xfinity assistant - a non human who doesn't seem to understand these details. Very sad and unfortunate. Thinking of dropping their service. Impossible to talk to a live person in billing. Tried to text and ask for a call back. Did not work. My 7/1/2025 bill now shows $ 89.67! There is not supposed to be any price change from $80.00 for 2 years! Totally ridiculous. - A C

Great speeds the only good talking point. Went to order new services. Got my new equipment. Don't even get to plug it in because without telling me they canceled the services on the spot and called me while at work and told me I have to return the items I just ordered saying my address is blocked yet I got equipment leaving my wife and I confused and stressed due to now having to drive a good distance out of the way to return this equipment we can't apparently use. Not a fan nor will I ever refer this company again.

Our WiFi quit. An hour and 40 minutes on the phone with a rep failed to resolve the issue. I have a cardiac device implant which needs to be constantly monitored by my health team. Can't do that without wifi. Finally got an appointment, 6 days from now! Rep wouldn't acknowledge that this is a medical necessity. Was told a supervisor was not available. Was told that a supervisor would call, which never happened. We've been customers of Xfinity for over 30 years dating back to the Comcast days.

I can't put into words how bad having a service setup with Xfinity is. I called them on May 29th to setup a new service at my address. They were supposed to come today 6/3 between 8am - 10am. I received an automated call confirming my appt for today. However, nobody called, nobody showed up to install the service. I went online and chatted with a live agent, they promised somebody was coming between 5pm -7pm, nobody showed up. The person on the chat with me just stopped chatting and someone else joined and started asking the same basic questions.

I am absolutely furious with Xfinity right now. I was just informed over a call that I’m supposedly locked into a contract that I never signed and that this mysterious contract will run until December 2025. This makes no sense because I started my service in September 2024 — how can a contract start in one month and end in a completely unrelated month over a year later? Contracts are supposed to be for exact terms like 12 or 24 months, not odd durations pulled out of nowhere. To make things worse, I was told my bill is going up by $40 all of a sudden — no advance notice, no valid reason, just an unexpected and unjustified increase. This is by far the worst customer experience I’ve ever had. The service is unreliable, the billing is shady, and now I’m being held to a contract I never agreed to? Xfinity, I’m done. I will be canceling my service and making sure everyone I know hears about this awful experience. Treat your customers better.

Xfinity is a completely DISGUSTING company. I was a loyal customer for 14 years. The company forced me to pay for internet and cable tv the entire time when I begged for internet only. No one would help me and I continued to pay for cable tv for 14 years that I NEVER used. Then, I added mobile (which was stupid) and I was paying so much each month, I couldn't pay my other bills. I returned my equipment, that mind you, melted and almost burned my home down because no one sent me updated equipment. I switched to Starlink via Elon Musk which is significantly less $ and better service and Straight talk for 3 phones $100 a month. Please get rid of Xfinity.

I optimize business processes for the largest companies on the planet. Your business processes are the worst I have ever seen. You have well-earned your 1.2 rating on Consumer Affairs. Your knowledge doesn't flow to where it is needed. Your people don't trust each other. Your business processes are ineffective. You are costing

The absolute worst service, I’ve ever experienced. I call Xfinity customer service in attempt to discuss my bill, as they don’t have an option to reach customer service, upon discussing my issue, I asked the person whom I was speaking with and his name his reply was: Samuel **. How UNPROFESSIONAL is that. This is something I had no way to avoid.

Horrible, horrible customer service. Nobody can speak English. They cannot comprehend a contract was quoted many prices monthly when the bill came in. It was higher. Went to corporate. Had emails dispute charges. Would not recommend this Internet. Horrible. Been on the phone for hours. I was on the app trying to disconnect my service. Could not disconnect my service for two months. Finally, I sent my modem back!!!

I contacted Xfinity in early April 2025 to upgrade my Internet. The day the faster Internet was turned on, my cable stopped working properly. The picture pixelated and cut in and out. I immediately contacted Xfinity and was sent through troubleshooting with their Xfinity chat. They had me check cables, and turn everything off and on. When that didn't work they refreshed the system from their end. When that didn't work, they offered to send a technician.

-0 STARS! You are pathetic and unprofessional company! Your customer service is among the worst in the nation! Xfinity/Comcast will most definitely be losing my business when other services become available in my area! I will file complaints for your lack of professional business practices and poor ethics! I will also post my reviews with all your other horrible reviews for lack of loyalty, consideration and compassion. You are a horrible company for taking advantage of seniors, putting your prices up on-going and charging HIGH ADDITIONAL CHARGES for data on home internet when it was never explained that there was EVER a data limit, when we left TVs on that were now going through the internet....SHAME ON YOU CROOKS!!! No loyalty for customers over 20+ years!

Charges for a late payment (1-2 days) but doesn't reimburse you for service interruptions. Tries to give you a credit when you cancel instead of a refund. The interruptions occurred sporadically. The price hikes were a pain. I was paying over $200 a month. Switched to Metro by T-Mobile for $50 a month. Go figure.

After a brief hospital stay, I was not able to access my Comcast email account. Instead, my screen displayed nearly 300 emails from Xfinity that dated as far back as August of 2015. I contacted Xfinity/Comcast and the first time I was on the phone with a CSV rep for 2 hours, 14 minutes but the issue was not resolved. A second time, I was on the phone another 2 hours with no resolution. I explained that my sign-on was incorrect, missing three numbers. Today, I was able to drive and went to the local Xfinity store and the CSV rep there fixed the problem in about ten minutes. He was able to change the log-in, adding the additional three digits and I was all set to go.

No wonder they are losing subscribers by the thousands every day. I'm very close to blowing them off myself. It's a disgrace.

I just had the absolute worst experience at the Xfinity store in Bellaire, Texas. Though I was at the farthest I could get from the other sales people their conversation was so loud that I was getting a headache and couldn't hear what our sales rep was saying. It was one thing if they were taking care of customers, but when it wasn't very busy the salespeople still loudly visited with each other. I asked them if they could speak a little quieter, but they didn’t. I asked them again telling them I couldn't hear my sales rep. They ignored me. I asked to speak to a manager, but was told she was on an hour lunch break. It was 1:30.

Xfinity by far has the worse customer service ever and now are leaning towards the worse service ever... If it were not for Kinetic they would be the worse service. You cannot get anyone I mean ANYONE on the phone.

Xfinity is horrible! We haven’t had internet service with them for more than 3 months and every week or so something goes wrong. Their customer service is an AI joke. It’s almost impossible to get a human on the line and when you do you’re generally speaking to a foreigner. They also expect their bill to be paid on time yet make you wait 24-48 hours for a service tech appointment. We are switching back to our former service(s). Buyer beware!!!

WORST customer service ever! After being a customer for 14 years. and paying for 500bps "Fast" internet, while only getting 37.5mbps service I finally cancelled my internet and they charged me $40 for contract cancellation fees! Not to mention that they charged me almost $60 extra per month for going over the allotted usage. Has to be one of the worst experiences ever. Would NEVER do business with this company again.

I called them for a free mobile service for 1 years, which they said- they will offer with wireless. I took wireless connection and now they said - my credit score is very low so they cannot offer free phone. Also, they charge taxes on phone bill, so nothing is free as such. When I called on friday- prepaid phone price was 100 and when I called today- it was increased with 16 (116$).

I truly wish I could give Xfinity 0 stars. I've been a customer with them for the past 10 years because the apartments I have lived in have required us to use their service. Their service and customer care has been so incredibly atrocious that I can't even put it into words without writing a novel. My parents warned me about their awful experiences with Xfinity and said that I should avoid Xfinity if at all possible, but unfortunately, I was forced to use them for the years I used their service. If you have the option, stay far away. I’ve finally moved into a home where I can switch to AT&T, and cutting ties with Xfinity has been like trying to ditch an incurable disease.

Three month ago, I called Xfinity to have my landline phone discontinued. Period. Keep the internet and cable TV. They keep trying to charge me for their cell phone plan that I never requested or signed up for. I've called them four times! Every time they say they have it straightened out. Today I got a text saying my cell phone payment was about to start. Call again today 45 minutes on the phone. Say they have it straightened out. We'll see. Also their billing website down again.

It's time I quit these people! They are the worst! Charging me for services I didn't order. Slow internet and foreign live agents with thick accents that are hard to comprehend. They constantly hang up on you and everything is incredibly slow. Their response when you even have a problem is slooooooow. And they are so joyful about their poor internet, it's crazy! I HATE YOU ALL! YOU SUCK!

I had a very frustrating experience with Xfinity. When I signed up, they clearly promised that if I chose their bundle offer, I would receive a free iPad, my monthly internet bill would be $50, and I’d get a $40 monthly credit to cover the iPad’s mobile service fee (which is about $39.79). The only reason I accepted the iPad was because of this offer—I didn’t actually need it.

I spent over 3 hours trying to order internet service for my new home in north Georgia. Xfinity (Comcast) there has a nightmare website that freezes and refuses to let you complete your order. You enter in everything. You fill out the forms and click through their pages of "extras." You set up an appointment for equipment to be delivered. You provide your routing number for direct payment. The system stalls and chews up time, balks, and refuses to move forward. (All the rest of the websites I was on that day had no problem.) You finally get texts and emails to confirm your account. You don't get an order confirmation.

Xfinity is likely the worst service that I have ever used in my life. The customer service is horrible, they make it impossible to speak to a human. SO, good luck getting past their automated robots if you ever need any assistance! Be read for your monthly bill to increase at least $20 each year without notifying you. Then be ready to speak to robots for hours just to speak to a human to dispute the increase. My home internet is now up to $100/month for their cheapest option. I am counting down the days that another internet provider becomes available in my area, I will be the first to switch. I would rather go Amish and abandon internet than stay with Xfinity.

On Demand is not working. I get a message to “try again later.” I turned off the WiFi and TV system and then turned it all back on. That didn’t solve the problem. I then connected with an “Xfinity assistant” through text, and the “assistant” remotely turned off the entire system and rebooted it, but On Demand continues not to work. I was referred to the “Xfinity assistant” to call customer service, and the robot at the customer service line wanted to refer me back to the “Xfinity assistant.” I’m now on hold to talk with a human being and have waited more than an hour to connect with a “representative.”

Worst internet service I've ever had. They send you a letter at least two weeks before your bill is due and then the week before your bill is due they tend to play with your internet by turning it off and turning it back on and forcing you to use their automated system on their app and they do this every single time. I've had their internet for two to three years and it's been going on every time and they'll blame it on something else and randomly turn it back on and I promise you it does not matter how much you pay for the internet. It is not high speed

The worst cell phone company out there. Unqualified employees. Terrible service. Misunderstood customer service. I do not recommend it. You will be frustrated with the terrible customer service this company has.

They are not transparent, I canceled my account and returned all equipment on 06/10/23 and they kept charging me 2 months afterwards. I contacted them on July after they auto collected payments in July, they claimed it wasn’t properly stopped (I guess I have to pay for their mistake) and a month later, they collected again (08/11/23) because I had autopay enabled. Spoke to my bank and after about 30 days investigation, they reverted it. Now they put it in collection, $190; 2 months of un-used service. I finally contacted the customer service as I still have access to my account billing statements and went through it with him. They offered to start a dispute process for me. Instead of that, what they actually did was posted a magical final bill of $190 for sept 04 doubling down. I have never seen such corruption and unfairness with any other company.

Xfinity WILL take your money after you discontinue your wifi. Then you will call multiple times and they will tell you that you will get a refund... that you will never receive. If I could give them zero stars, I would.

Xfinity is by far the WORST TV/internet company in Tennessee from customer service to prices. The employees rely on "bait & switch" methods to make it sound like the customer is getting the best deals, which usually cost more than the customer needs to pay. Also, the employees don't tell the customer about ALL of the added fees associated with the "Great" deals (usually in the real small print in the 5+ pages at the end of the contract). "Customer" and "Service" should not be confused with customer service associated with other companies when dealing with Xfinity. Xfinity's "customer service" boils down to unreliability and downright lies. Appointments that have been made by the customer have been cancelled by Xfinity for no reason. Xfinity's internet service is a joke altogether. There's not a day that goes by that the internet doesn't go down from minutes to hours at a time. This happens several times a day.

Their customer service is atrocious. They make it practically impossible to verbally speak to a representative. Their billing for internet seems like a scam. They say that it’s $55 a month for 5 years- no contract. I have had it only for 2 years and it went up to $124 without notice and now it’s $112 and I can only text with them. I guess they only pick up the phone, if it’s sales. Their catch is that they are a monopoly in certain areas.

Every night I have to struggle rebooting beyond numerous times to get a signal. The apartment complex does not allow satellite dishes so I am stuck with this incredibly awful service. I never recommend them ever. If I had a choice they would be gone yesterday. I can't believe they are still in existence.

COMPLETELY HORRIBLE. You think that spending 40$ a month you get decent Wi-Fi but nope. You just get railed in the back for no good reason while they take your money and you get HORRIBLE INTERNET.... I WOULD NOT USE XNFINITY. IT'S A WASTE OF MONEY.

Had an Xfinity customer service employee come to our home today to install new equipment. The employee's name was Martin who works out of the Jackson Michigan office. Martin was here for a couple hours and swapped out the equipment and rewired and grounded the outside box. This man is the type of employee any business needs to come to a person's home for repair or install. Professional, personable and knowledgeable. Great attitude, loves his job and spoke very highly of Xfinity.

I am cancelling my service. I had called 2 months ago and they told me that my cable was cancelled and my new fee would be $90 a month for just internet. Well it was never cancelled and they told me that there was no record so they cannot help me. I asked they credit me for the cable and I would continue with my internet only service. They refused so I cancelled. I had so much trouble in the first place to get through to speak with an actual person as well. What is going on and what happened to customer service?

If you are in the state of Washington, expect Xfinity to lose service on a regular basis. Do not go on paperless billing, so you have their contact number and can watch their charges. Do not go on auto pay so you can be alerted on what you are paying. If you need to speak with them in regard to your service or bill, be prepared to spend an hour on the phone while the agent puts you on hold after every question to read what they should say next. Not professional assistance, it was strained and I almost hung up thinking I called the wrong number and was being scammed. When we moved to the Seattle area, we went with Xfinity for our internet service due to being one of the only major brands available. It has been a huge disappointment. In the 5 months we have had the service we have lost internet due to something on their end 6 times.

Terrible service: customer support and reliability issues. We constantly have to call customer service because our internet goes down, and every time, the support is unhelpful. When try calling customer service, we cannot talk to a real person. Most recently, we returned our cable TV box to switch to internet-only service—but once again, our bill was incorrect, and customer service was no help. What should have been a simple fix turned into another frustrating experience. Instead of resolving the issue, they tried to upsell us and claimed we never returned the cable box—until we showed them the receipt, and they suddenly changed their story. Unfortunately, Xfinity is our only option in this area, and dealing with them is always stressful and frustrating. It is not BBB Accredited. **

We have been an Comcast/Xifinity for forty + years. In prep for a move, we went to Burlington Ma Store told them when we wanted to cease our service ( in two weeks). Came home, and they turned off our service!!! They sent a Xfinity Tech who was great, and did his best to solve the issue. All the management just passed the buck, blamed others and would not call you back. Not even an apology. Had no service (internet &TV) for three days! If we can cut the cord in our new location, it we will. How a company can be this inept is alarming. It is the "Peter Principle" at its best!

The worst, the worst, the worst. Do anything you can to avoid getting Comcast service. Some places it’s the only game in town so we’re stuck with it. I must’ve spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they claimed I was supposed to pick up the equipment and I didn’t, but they never told me I had to pick up the equipment. When I set up the second time, they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again.

I have been with Comcast for years and am DONE!! You agree to a price and they out of the blue raise it and if you don't notice, it gouge as they have your automatic payment. Then they will consistently lie to you to get you off the phone. I have found in the last 6 months alone over 500 extra charges and was told by a supervisor it was going to be refunded...only to later told they will not stand by that as it was false... You will spend hours on the phone only to get the run around, told things that are not true then keep up the scam. How they get away with this is beyond us and one can easily see with all the complaints this is how they treat everyone! Someone should start a class action suit!!

Xfinity/Comcast is by far the worst service I've ever had. I have lived and worked in 27 states across the country and have never had such ridiculously horrible tv/internet service. It constantly freezes, the internet goes down all of the time and the picture/sound quality is unbelievably bad! DISH was a much better service! Don't be fooled by adds and sales geeks.

After adding the Xfinity stream plan which was advertised "125 channels" and it was giving me error. I called the customer service for help, the agent decided to send a technician on 3/24/25. He found out that it requires a box which was never mailed. The agent asked the technician to get the box from his truck and install it if I agree to pay $15 for activation and $100 Technician fee which was never advised from the previous agent, I did not agree. I went to Xfinity store and picked up the box and found out that there is no "125 Channels" but several apps which requires additional subscription every month.

I have contacted internet support multiple times, and the issue continues to not be resolved. Please fix your own switch be-36111cs01.seattle.wa.ibone.comcast.net, it continues to have a +/- 36% packet loss for traffic. Currently sitting at about 60% average, based on time of day. Also having trouble uploading the pingplotter data, because of the packet loss.

I've never had a problem with the internet product, it's ALWAYS been their customer service. From trying to get to a human, to humans I can't understand. And then they want raise my rates! So when I tell them I'm cancelling, they threaten me with a 500 cancellation fee. Supposedly I'm "under contract." Well if I'm under contract, why are you raising my rates? I told them to cancel it anyway, they could charge me 500 but I wouldn't pay. I cancelled my autopay. I will dispute it with the bank. At this point, I WILL GO BACK TO PRE INTERNET DAYS BEFORE I EVER USE COMCAST AGAIN! I WILL NOT BE PRISONER TO THEIR CORPORATION! Comcast needs to realize quickly with the economy forcing people to cut costs they aren't the only providers in town anymore.

I have had a few times where people on the phone have helped me but it's not until I've waited 45 minutes to an hour on hold and the problem with them is that there's no competition in town that offer the same things and their prices are absolutely out of line. They are ridiculous and I'm so sick of calling them and trying to downgrade my service and all they do is try to push their phone on me because I do not have phone service with them.

I have been a customer for 37 years. I have suffered all the excuses. But the last was the deal breaker. They overcharged me by 100 dollars and after talking to 4 people they still reused to refund me the 100 dollars, instead telling me they would credit me on the next bills. This was unacceptable. They are not honest and I am currently ending my many years as a customer. They treated me badly and I won’t deal with them again. Hope they read this!

Their service is unreliable, we lose Internet at least once a week for several hours at time. They charge ridiculous rates if you use any data over the plan and their customer service barely speaks English and resembles AI in their thought process.

Horrible company! The WiFi is fine but when something goes wrong with it, it is essentially impossible to get connected with a real person to talk about the issue. Once you do, that person likely doesn’t speak great english so their explanations are useless and unhelpful. For example my bill is currently double the amount it should be. It took me multiple hours to connect with a real person and once I did she could not give me a clear explanation as to why the numbers were so high. I’m not sure if she didn’t understand the issue and was trying to come up with a false explanation or if it was because of the language number, but not only did her explanation make no sense but she switched the numbers around every time she tried to explain.

After paying Xfinity's overpriced upgrade fee for a new "faster" router and modem, my internet went completely out. I contacted the customer service number only to have it hang up on me. I called back and was routed through a lengthy automated and useless system. However, I finally did reach an individual. I explained my internet was out and I'm a home-based business, so this was extremely concerning. He assured me a technician would be out the following day, but he would call back during his shift to update me. Almost 48 hours later, no call back, no service technician showed up and still no internet. Time to get a new internet service provider.

I received a cold call from "Xfinity" who wanted personal information. When I refused to give it to him he hung up on me. When I attempted a call back the same thing. I looked up another customer service phone number and got a recording of wanting a phone number or account number. I could never get a hold of a live agent just the recording that was on a loop.

When we moved into our current home, there was no cable internet connection. We bought internet from Xfinity in July of 2024. We picked up our router and a technician came out to lay an internet line across our yard. Since there was no previous cable connection, they were required to connect our home to the utilities out by the street. Everything seemed fine. The internet connection was strong and our experience with Xfinity was fine despite them promising us a Wi-Fi extender for the home, and then not providing it. Xfinity informed us that a team would be out to bury the cord soon. Soon, in my mind, meant within the next several months. This was absolutely not the case.

Xfinity has the worst customer service I have encountered. Today, on their 'live chatbot' I was told I'd receive a call in 20 minutes in regard to a billing concern, after over 1 hour they called, it was their 'outsourced' tech. customer service who called. He informed me I would receive a call from billing within 2 hours, it is now 4 hours and no call has been received from their 'outsourced' billing customer service. The issue was over 70% increase in my bill. This issue wasn't addressed. I regret moving my cell service to Xfinity because there is no reason to expect any better customer service than I have already experienced.

Customer for a decade. Never needed to view my plan till now. There is no option to view what my plan is without being upsold. Just want to view it in my account only. No such luck. I am moving to where there is no Xfinity service. In this last month of service they overcharged my usage even though I have unlimited data. So after notifying them of my last month suddenly overcharges happen. After 10 years as a customer you think they would not try to extort extra money from me. Haven’t you received enough $ from me over the years? Is this how you repay loyalty? Good riddance.

Horrible customer service. Instead of trying to resolve your billing or internet issue, they will try to up sell you to their mobile plan constantly. Then, when all is said and done, they will charge you with the wrong and higher amount bill even though they sent you an email with the correction. They are the worst internet providers.

Xfinity/Comcast are crooks. I disconnected my service, turned in my equipment, paid my bill. They never closed my account. They threatened me with collections because I wouldn't pay for the service I did not have. I have called multiple times and spoke with people from every country but America. They never do what they say they are going to do.

Hold up, wait $135 for basic coverage after I've been a loyal customer for more than 2 years! Lmao. Ripping customers off isn't a great way to earn their business. $55 is Comcast unlimited for life unlike you snakes over double my original pricing. I'm done. Hopefully this helps other decide NOT to use Xfinity.

Xfinity is not overly reliable compared to other ISP's I have used. What really sets them apart is their incredibly terrible customer service. Since the last time I had to call them, they have removed any ability to speak to a human on the phone, funneling you (whether you like it or not) to their automated agent, even if you say "no" 12+ times. The automated agent, of course, is terrible and can only answer the very simplest questions.

Comcast raised my business internet service fee excessively so I changed providers. Then they raised by mobile phone service excessively so I changed providers. In both instances their policy does not provide for a prorated discount for unused services. I was charged for time and service they did not provide. It feels like a kick in the pants for leaving them after huge price increases! About a month after dropping the internet service I received a card inviting me back at a lower rate! I will never do business with this company again. They deserve their bad reputation.

I had to replace both of my old Xfinity boxes because the remotes got chewed by my puppy. XFinity apparently “upgraded” to these new ones. I got two new boxes that included new remotes, took them home and installed, and neither of the remotes would pair with the TVs. Took the remotes back to XFinity but they don’t give out different remotes; you have to get the whole new box - so I came home and got both boxes, returned them and got two more new boxes with two new remotes. One remote works but the other box will not load, even working with technical support trying to fix the problem for over an hour. The one box that does work is so painfully slow. I am probably going to give up Xfinity altogether and just stream like everyone else.

I was a long standing customer of Xfinity for years. I moved into a community that is only serviced by AT&T. A month after reviewing my service due to the condo I moved into being unhabitable. And relocation was necessary. I was then billed $216.

I was paying $248 a month for the past 3 years, Now my bill is $269. I called customer service to complain about this rate hike. The agent said I could get a better deal switching over to DirecTV and keeping my phone and internet for $199. I made the switch and when I turned the boxes in to the Xfinity store the customer service agent said I had an outstanding balance of $155.

I set up Xfinity internet in my new home in December 2024. It is the only internet provider in my area. It took three tries to set it up because the website does not work. The chat help entered inaccurate information and I have had billing issues for 3 months. The people in the local store will not assist referring me to an overseas call center. I have spent a total of 3 hours on the phone trying to resolve this and the customer service reps have no idea how to fix it.

Update- after closing my account in Jan, I was still charged through autopay in February (this was after I paid final outstanding balance). I had to file a dispute with my bank because Xfinity employees are the WORST. Spoke to Sam at the store who confirmed that even though I was told I was getting a refund, it never happened. The refund request was just entered today but I’ve already had a dispute with my bank opened. Anyone who has had issues I highly suggest filing a complaint with the FCC (federal communications commission) www.fcc.gov and the BBB. Enough people get scammed out of money, a class action lawsuit is highly possible.***

Comcast charges an additional $30 ABC Broadcast fee to every customer for cable tv. The fee is not listed on your bill. They do not disclose it until you call to complain why your bill jumps to over $100 when it's supposed to be $70. They hide it under your Internet service or other service in your contract. They need to be investigated for violating antitrust laws and consumer fraud.

Look elsewhere for an ISP provider! I ordered internet from them on Jan 30 2024, when I checked my account, they have the wrong address. They added me to my neighbor's account and no one seems to be able to fix it! I talked to 4 different people and now it's worse, now I'm linked to my neighbor's account and primary on a new account. They have not installed internet in my house yet, the tech is a no show every time. The modem they sent me is still in the box and never used because I don't have internet! They have sent me to collections for $250.00 for the cost of the equipment! I explained the situation to the collections department, they want a date for the return of the modem. I've had it, I have to drive 50 miles to take this modem to a UPS store because that's the only way to return it or get charged for their garbage service.

Ever since they switched to these new policies of automation without true customer support, you will not be able to speak to a live person without going through hell. Their CEO has made some terrible choices, it becomes obvious once the first outage occurs. You might get someone on their OUTSOURCED chat, but you will get nowhere with them. They will promise to help you and string you along for a while, and then eventually disconnect with you. This company has grown so large they have forgotten about customer service. I don't recommend them if you can avoid it.

I tried both on the internet and using the Xfinity app to find what my cable plan was. Every time I hit the button that said what my plan was it brought me back to the sign-on screen. I have used a lot a websites - ATT, Credit card, etc and Xfinity is the least usable. I see a lot of positive reviews about the reliability of the Xfinity cable etc and yes they are reliable, but try and find detail info about your service, good luck. And if you try and call them, the tele service does a very successful job of preventing you from connecting to a real person you can get help from. Sure while you are on the phone they will give you info, your billing but no details. I grade both the Xfinity app and the Xfinity website as an "F" for service.

Could I give a 0? They are the WORST. Service is lousy. Customer service is abysmal. You spend 20 minutes arguing with robots and then they disconnect you, OR connect you with a guy who says his name is Hunter who has an ** accent so thick you can't understand him. The agents lie. Their supervisors lie. The contracts state one thing and they charge you more. The equipment charges are ridiculous. In our area, they have a monopoly. We finally got Starlink and Mint mobile. We pay less than half and have excellent signals and customer service.

Xfinity does not live up to their word. They told me I would retain all my channels and services for a certain price and then turned off my accessory boxes and took away channels for a higher price. I sat on hold for an hour and 42 minutes just to lose services and get jacked around. Stay far away from Comcast/ Xfinity.

We just canceled our Xfinity Internet! And this is no easy task! It's quite confusing, especially since you have to CHAT with an agent by TEXTING!! I specifically said to cancel effective immediately but yet it shows 'pending disconnect'. I had to get back on chat the next day and request a call back from a LIVE PERSON!! I am currently speaking to a rep and she stated she is confused as well! I am being told she is requesting a credit since disconnect didn't happen on the date I asked. What???? When a customer says they want to disconnect, it shouldn't be this difficult!

Raised rates after 6 months. Now trying to charge me early termination fee, because I refused rate hike. Now that I have new service elsewhere, with a contract, Xfinity is demanding an early termination fee. I cannot get a REAL PERSON on the phone.

Terrible customer service. They make it difficult to receive a straight answer. So much for being fair and keeping it simple. Maybe President Trump with Elon Musk can make them customer-oriented. Twenty-year veteran. Time to stream and use Verizon.

How is this for helpful. You are by far the worst. Your customer service are all AI if not trained to sound like one. They have no empathy. Lack of understanding and extremely rude. I have worked in customer service. If I would have ever responded the way I was responded to I would have been fired! As a soon ex-Xfinity customer I am not satisfied. My pricing service nor the customer service was not what I expected so therefore I will definitely be heading over to Verizon. Yes they work with you and at least their customer service care is HELPFUL. Good luck Xfinity.

I absolutely ABHOR calling Xfinity!!! The AI bot that fields the calls is completely useless! To get a live agent is nearly impossible. Then, when you DO get an actual person, they RARELY know what they're doing, and RARELY fix the issues! Sure, $20 for high speed internet is appealing. But, the problems you encounter when calling isn't worth the savings. I...HATE...XFINITY!!!

Comcast does not even deserve 1 Star! As a long-time customer (only because I have no other options) I can't believe how IMPOSSIBLE it is to actually speak to a live person during regular business hours. Their ROBOTIC phone system will leave you cursing your computer screen! There is no excuse for such poor customer service! If you have other options... please consider them, I warned you.

Xfinity Complaint. I am writing to provide a summary of my very recent experience (January 25, 2025) at the Xfinity store located at 10600 Tamiami Trail in Naples, Florida. As a Military Veteran, and former Police Detective, I have spent my entire adult life serving and protecting this fine country, and its citizens. The last thing I need is to visit the aforementioned Tamiami Trail Xfinity location to be treated poorly by some cocky young man I would not even allow polish my boots as he would fail miserably.

My husband and I got new phones at our local Xfinity store. The service was wonderful. We were taken care of quickly and expertly. I give top notch review to the following service people who worked with us (twice) and answered all of our questions... Anna, Ulizes, Luis, Esmeralda. All four of these customer service representatives were incredibly patient (as I listened to Ulizes especially deal with a very difficult person - he listened with respect to an elderly man who went on and on with the same question. Ulizes spent a great deal of time explaining over and over). Each representative was upbeat and pleasant and most especially patient since we had many questions and needed much help! Ten stars to each of these great sales people.

I contacted Xfinity customer service and asked for the price without a monthly contract. I was given a quote of $65/month. I asked for that price sent to my email address. The customer service agent refused. I asked to speak with a supervisor and she immediately informed me "one is not available." She said one would contact me between 24-48 hours later. I told her that I didn't believe her and I was correct. SHE LIED. No one contacted me.

Paying more for upgrading internet speed; getting far less speed than on lower plan. Xfinity are money-grabbers. Waste more time with them. Website is awful to navigate. Loaded with info that misdirects you and never helps. It's a monopoly in my town and shouldn't be. Get with it!

I closed out my account due to being in the hospital, called them and was advised I would not be charged anymore than $9.80, I moved, changed address and a new bill came in the mail for $184.17 and I am not paying them all lies.

Horrible provider who is only looking to scam you. I have been paying for the most expensive plan and I have very inconsistent internet connection with lots of outages in my area and bad customer service. I suggest everybody avoid Xfinity like the plague and find a different internet provider.

Xfinity has the worst customer service. They actually work hard to discourage you from contacting a live agent/customer & technical support, & divert you in many ways. When you finally get a live agent, they've either bounced me around (which at times led to the call be disconnected) or they were unhelpful. I've wasted hours on the phone with them trying to get technical issues or issues with my account resolved. Go with another provider if you can.

I have been a comcast/Xfinity customer for 35 years. The customer service was not good before, but now it is outrageous. I have spent hours the last two days trying to get answers. 3 Hours yesterday. I was told it was fixed. Today I get a warning my service is going to be canceled for the same reason. Late payment. Today another 2 hours with me yelling at AI. Then another 30 minutes on the chat. Nothing. AI says the same thing over and over again with no selection for want I need. Then they say, if I don't give them an answer to the question, and because it is irrelevant, nothing I say is understood. Since they have moved to full AI, recently the customer service is pathetic. I work full time in emails and the internet. Now I am petrified to experience anything that means I have to call them and talk to the AI robot. That is infuriating. Talk about anxiety. They save money with AI and their customers pay dearly with time and stress.

In addition to their predatory pricing increases that never end, their terrible customer service has recently deteriorated even more. After 2 hours (most of it on hold) of trying to get errors cleared that were slowing my service, something that used to be automatic and a 5 minute fix- I ended up with a person trying to sell me a new service plan. Attempts to get a more reasonable deal (after another 25% rate increase they never announced) were impossible, with endless urgings to 'bundle' my cell phone service. Really? Give these bandits yet another means of ripping me off??!! I'm ready to to drop service and contribute to efforts at ending their monopoly. AND buy their stock- cheating the public does make for good returns.

It took 6 months of calls, empty promises or concern to return the $140 owed due to their error. I had transferred my service due to relocation and was charged for cancellation of contract. This company cares very little your inconvenience, only their profit. They did not even offer a few months free service for struggling with them for 6 months. Sorry, if you make a mistake you remedy it and also offer further credit for the inconvenience they caused. Furthermore, you are on the phone greater than 1 hour attempting to get a live person. I did file with the BBB.

I'm done. Last year canceled Cable cause my combined bill was approaching $300. Got internet for $79. 10 months later I'm now paying $121. It has increased every couple months. I didn't have any pricing deals or anything. Cancelling next month and going local provider.

Stay away from this company if you can. They offer poor customer service and do not know what they are doing. I have been on the phone for over two days and over three hours each time for a pure hell of an experience. I ran around from one department to another and then disconnected to start over again, but I still haven't gotten anything done. After that experience, I decided to leave but couldn't because they could not find my account. They say I'm not a customer even though I've been with them for over a year.

My personal experience with Comcast (Xfinity) is terrible, glitchy cable and internet service. No help whatsoever-so-ever at any time from the customer service team. All of that comes with a VERY expensive monthly bill. Comcast (Xfinity) literally forces you to carry unnecessary phone lines and premium cable channels you don’t want/need and never asked for. It’s their sneaky little way to charge you more. The forced services make it impossible to avoid paying higher fees. This practice is coercion to purchase defective services but they don’t care.

Very poor service! Asks me numerous times to re-login then doesn't confirm my login. I pay way too much and this moronic company should know who its customers are without my verification... HELLO. Movies with commercials stop at the end of the commercial and won't restart. I talked with their office in-person and online and only got a 20 to 30% raise in my purchase price. I'm looking!

I have been with Xfinity since 2019 until January 2025. The prices were fair and the customer service in the store when I needed to make some changes was exceptional. However, I “fell out” of their 2 year promotional deal which I guess ended in December. Merry Christmas. They curb stomped me BAD. I got a bill for 104.00 for my internet. I was paying 40.00. I tried so hard to get help online three different times. They gave me three different prices they could charge. None of which worked for me since I’m on a fixed retirement income.

Xfinity is the WORST company to do business with. You can wait forever to talk to someone who can barely speak English with a lot of background noise that makes it impossible to communicate. Once you get your issue stated and understood there are endless holds while they do who knows what. You can plan on SPENDING AT LEAST ONE HOUR ON THE PHONE WITH THE AGENT, after which nothing is done. This company should be monitored by the FCC for horrible service and being non-responsive to their customers. XFINITY IS THE WORST!!!

Poor service; upcharges an additional 50 percent of total bill after having service for 2 and half months. Almost non-existent customer service. Was continually disconnected from agent during a live chat. Very slow Internet speed at one-fifth of the rate it should be. IP address almost always incorrect.

Updated on 12/19/2024: Update to my original post earlier concerning Xfinity. I attempted to contact a virtual assistant to resolve my billing issue which Xfinity charged me a full month for services (12/3 - 1/3/2025). ILLEGAL because I had cancelled service and returned the modem on 11/30/24. They owe me money. I did get someone by the name of Haidarali who put me on hold for over 1/2 hour. Somebody else came on the virtual assistant line, different name stating they were going to look into my account and were placing me on another hold. Comcast and Xfinity are unethical, dishonest and thieves which I would never, ever recommend to anyone let alone my enemy!!

I am a Xfinity customer for 2 decades. They raise my bill every year and decrease my services. I was on chat for 2 days with customer service, they are completely incompetent. They give the best deals to new customers. They are terrible.

If your you are a senior or not tech savvy this company with take advantage of you. They will up charge for services and their customer service is the worst I have ever dealt with. I would recommend any other provider over this company as they have overcharged and always lie to its customers.

The way you do your business is terrible. They send me a smart watch because I am a loyal customer but if I activate it it it’s more which is understandable, but if I choose to deactivate it they still charge me the same price. I guess I should have read the fine print instead of them telling me that.

I have had Xfinity services for a year before cutting out cable. I recently changed over to a new modem and have been having internet connection issues ever since. I scheduled a technician to come out on 12/12/24 between 3-5pm. I observed the technician drive off after not being able to get ahold of me. I missed their call twice. They did not call me again, leave a v/m or send me a text message to say they needed assistance with being let into my building. Management was in the office and all they had to do was knock on the glass door and say they were trying to get ahold of me for the appointment.

Service and pricing suck! Leeches! Always trying to increase the price for the same service. No consideration of loyalty from customers. Getting a person on the phone is like herding cats. Money, money, money! That’s all they care about.

I was forced to pay almost 200$ for incompetence of a company employees and their inability to continue providing me with internet service!!! They said that case closed, but 5 months after they dropped my CS by 70 points 'cause they never did close my case and sold my debt to a collectors company!

Impossible to talk to a live agent. They lie about your bill and can't explain why the amount. Like talking to a robot. Paying 30 dollars for home phone which I don't have. This company should be investigated for bad business practices and look into the over charging of fees. They suck.

It's the worst company ever. Avoid it at any cost. It is impossible to deal with the process of this company. No customer service other than a dysfunctional bot. Extremely frustrated to get any help unless you cancel the service. Cancellation process is an insult.

They're jitter and routing are awful and on top of that the upload speed is much lower than the download. All this combined makes gaming at a competitive level impossible. I get constant jitter at fluctuation a of 20-30ms and it's driving me insane.

The worst customer service ever! Walked in, the woman was checking her social media and and after a few seconds looked up and said, "Can I help you" with a look like I was bothering her. I asked for help with my Ipad. She said, "We aren’t tech and you need to go find a tech store." I said, "All I need is for you to plug it in and see if it’s my I pad or my charger." She got huffy and said, "You need to go to a tech store," I said, "Fine. Where is a tech store!" She looked at me like I was an ** and said “google it”. The last time I spend a dollar at Xfinity again.

I’ve been with Xfinity since 1984. Last time had problem 2019. Then on Nov 7.8 the internet line was enhance. No internet for two days. Then from Nov 9 thru Nov 17 the internet was up and down. I call every day. Xfinity would believe me.. It was extremely hard to get a human. After the Nov 19 the internet up but the speed is the same. I pay for 500 mg bit, but only get 280mg bit. Customer service is extremely poor. I wish I could find better internet.

Worst customer service possible. Representative was rude and never resolved my concern/issue. Internet is troublesome. We have limited opportunities for internet where I live, or I would have left Xfinity long ago. Would not recommend if you have other options.

Do not use Xfinity. I have been a customer for years and years, working from home, not willing to try different services in fear that the speeds would not be comparable. Let me assure you the speeds are comparable AT&T Air has replaced them in a heartbeat. Xfinity is way overpriced. Known for bad billing. Speed fluctuations with the internet. And absolutely the worst customer service you can experience.

Charged my account without any advance notification. Internet only 116 dollars. Worst access to customer service. Virtual assistance and phone again virtual assistance. Internet service slow after 3 pm. Hope to change for other service.

Worst Internet service in the planet, totally unreliable, have lost internet twice this week alone. Also last week. I work from home and am at risk for losing my job. I have never made a late payment. Yet they provide bad to no service. You can't even speak to a person when you call. Horrible.

I have been a current customer with Xfinity for at least 4 years but a few months ago I found a collection account on my credit report that did not belong to me. I have a very common first and last name so they are "debt tagging" me but I can't get any assistance from the collection agency (I C Systems) nor Comcast/Xfinity. When I eventually get someone on the phone, they either can't provide any information other than what I supposedly owe or they give me an escalation number and tell me that it will be taken care of. They only want me to complete fraud paperwork but it's not fraud, it just aggressive collections and a lack of concern for me the victim and current paying customer. I am asking them to cancel my service which I have been paying for the last 4 years and I can't get them to do that successfully either. But I am definitely gone just like their customer service department.

My rate went from $55/mo with unlimited data to $85. I spoke with an Xfinity rep who suggested changing to what I thought was a $65/mo unlimited data plan with a $10/mo credit for auto pay. What I got was a $65/mo plan, with unlimited data removed (which I was not made aware of until getting a notice about overage). After hours of online chats and phone conversations, I was told I could get a $60/mo unlimited plan, and that I would get an email to sign up at that rate, which would be available on Nov. 1, 2024. All of that was noted in my account. When I contacted Xfinity on Nov. 3 to say I never received that email, everyone I chatted with confirmed those notes were in my account but said that, unfortunately, they could not honor the offer because the rate was not available. And that is how they treat a "premium" customer!!

The company has customers, but they have no service. There is no way to call them for anything. If you have a service interruption their automation will send you endless text on the interruption even if you don't want to discuss something other than the outage. If you enjoy complete aggravation Xfinity is the company for you.

Greed and unethical behavior guide the entire structure of this business from the CHAT assistant to an individual agent. This company lies and NEVER resolves issues. Despite setting up a chat and being guided to links over and over that don't work, I set up a payment arrangement that was not honored. My service was suspended. Then, I complained. Then, the service was restored. Then, the service was suspended again in less than 24 hours. Different agents tell different stories as to why I am experiencing a roller coaster ride with internet service. Then, one agent states that I need to be transferred to billing with a different agent.

Simply the worst company I have ever dealt with. You cannot call them to resolve connection issues, because bots are in the way. If you insist on a person the bot hangs up. They provide wrong information to my credit union, and the CU makes the digital payments, and they charge me a late fee. After trying to fix the problem, I am overpaid by two months, and when I canceled the next overpayment check they charged me failed check fee, when the balance was negative, all because they gave the wrong address to the CU. They do care they don't have to. Time to break them up like they did to ATT decades ago.

Stay away from Xfinity! Worst customer support ever, absolutely careless, unqualified and irresponsible personnel, totally irresponsible business and organization. Will make a complain to Consumer Rights Protection about this jerks. Not possible to talk to a live person and explain the problem, only a robot thru a phone or online. Our cable was broken by hurricane Milton 2.5 weeks ago and it is ABSOLUTELY no way to report it and get help. The robot says it is an outage in the area and no communication is possible until ALL area will be fine. Then we can report a problem. Actually, connect the wire is literally 10 mins job and their crews regularly were passing by but did nothing without the ticket, but anyway. The outage was 5-10 miles away and everybody around had the internet except 4 houses on this cable but ok.

Stay Away! The service is poor and they raised my rate by over ten percent last month. They also know that people who like watching Turner Classic movies really like it and force you to buy a "sports package" in order to access it. What a rip-off. Unfortunately, it is my only option for a service provider.

This now internet sucks. The customer service sucks. Everything about this sucks. Been trying to get my card cuz of it being stolen taking off automated payments and they tell me they can't do that. They have nothing but issues. Constantly it's down or something with the outages. When it does work all it does is buffer. I'd give a zero star but there is an option for it.

Worst business model ever! Refuses to take phone payments! Well guess what? I refuse to pay online!! WHAT KIND OF BUSINESS REFUSES MONEY??!! IDIOTIC! Makes it extremely difficult to pay online when there is no internet.

I reluctantly got a phone as the sales guy on the phone pressured me into a great deal. I tried to return phone, guy on phone says he'll email me a shipping label within 24hrs. I waited 48hrs, nothing. I call back and they say return deadline has past. At this time I tell them I only want the internet or I'm leaving this company entirely because I do not want to pay $30 for a phone I don't need. Instead they cancel the phone's service ($30/mo) and now want me to pay them $30/mo for a serviceless phone (equipment). Worst company ever. Throw a customer away after nearly 20 years for a Google Pixel 8. Low.

I have Xfinity mono for 3 months. It work one day then goes down 2 days. When you call you get someone who can’t speak English and you on the phone for 2 hours everyday to be told tech will me out and you will be charged $100. WTH .. I will be calling the FCC to report this lying **.

Updated on 10/19/2024: Lack of concern about their customers today was the 3rd time I had to be rescheduled. Original service started 4 October. Appt for connection 11 October. Technician didn't knock or anything just sent an automated message for a trouble ticket. Rescheduled for today 18 October from 10-12 at 1133hrs message received tech on the way 12 comes no one is there. I call customer service as I'm on holding waiting on a rep. Xfinity is calling me with an automated call saying tech is running late press 1 to reschedule if I would like to wait do nothing. I clicked back over to continue waiting to speak to a representative and same call again I do nothing and continue to wait.

By far the worst internet I have ever seen. The internet doesn’t work in certain parts of my house and the internet just goes out for no reason at all. For how much we pay monthly we should have top tier internet. Nope they just drain our accounts for trash