Xfinity Internet Reviews

TV cable is very pricey. $65 for basic cable which is twice what it was. Also there are no discounts for seniors. I am trying to set up service for my 93-year-old mother. Just getting the right person to talk to is a challenge. The first guy Aaron was so rude I hung up on him. The second lady I spoke to was nice but kept badgering me to buy an insurance plan for the equipment. Overall it was a horrible experience.

After having only a dail tone on my landline intermittently for a year, I decided to call the customer service number yesterday. I spoke to Amber (Ohio resident) I explained my situation and she assured me we’d find a solution. I also have a Pixel cell phone that I don’t care for. She was truly the best and most helpful person I’ve ever had with Xfinity. She got me a new modem and phone. She was courteous, knowledgeable, and very patient. I was very impressed. Huge thanks to Amber!

One year as a customer. Could never log into my account due to a confirmed bug in their own system. Called every month, spent hours on hold, lost work income during outages. Their own executive office finally confirmed it was their error after 12 months — then told me it was an "education" problem on my end. Offered $20 as compensation. Switched to a different provider and haven't looked back. Do not recommend.

Where to start with a seemingly endless list of poor-quality customer service, entity wide. My wife and I had Xfinity service at our home for over 10 years. We never really needed them until I noticed wires from their box near the street to our house had surfaced above ground. Being afraid a lawn mower would cut them; I reported the issue to customer service. After some time two guys showed up a dug a small trench to bury the lines. All was well until the next spring and they were above ground again. This time when I called no one ever came to place them a proper distance underground. Today, we just mow over them and hope for the best.

Xfinity worst service ever. I had to call several times to cancel service. Then call again several days later to get account cancelled for real this time cause the first few times I tried to cancel and was told by customer service account is cancelled but never received email from xfinity saying account was cancelled so I had to call again several times to cancel I was also hung up by customer service. Was suppose to receive 10.74 refund for cancelling early. One week later no refund ever received. I had to call my bank to get my refund. I was suppose to get from xfinity. Xfinity is the worst.

Well Xfinity has lied to every one that things are free at no cost to me but if you change then no they charge you a shit load of money. You would think at $20.24 billion of revenue in Q4 2025 they can keep their word.

Internet SUCK. Customer service and support team even worth. I am going to look at different provider. Internet is kicking me out all the time. I have to work on hot spot all day long. NOTHING is good about Xfinity.

I have had Xfinity for a few years now, and they are the worst for customer service I have experienced in my lifetime. And that's not an exaggeration. If I could give them a zero rating I would. There is nowhere locally to go to an office to speak to someone about an issue or a complaint one may have or a question as to why a particular channel is no longer available. So, just getting ahold of a human on the phone is a challenge in and of itself. When you do get someone on the phone, they're in India. I know that because I asked where he was calling me from. I had an issue with my TV picture pixelating since they buried the cable lines a few weeks ago. They tried on a Friday to fix it from their end. It didn't help so we set up an appointment for a technician to come out on Monday. But on Sunday, and it was Easter Sunday, I received 4 phone calls from customer service.

Service and customer service - atrocious. I would give a negative star if possible.

Bunch a ** that take advantage of their existing customers and practice predatory monopolistic pricing. They are the only Internet provider option in northern Frederick MD, where I live (other than Starlink maybe if you want to put a dish in etc). They know this and jack prices. $140 per month for mid level wifi only is absurd.

Xfinity's customer service is a scam. As other customers have mentioned, the only option to contact is through a chat bot. Then, if you're lucky, you get connected to an agent. However (and this is no criticism of the actual agents, this is Xfinity's fault) the agent is clearly not an English speaker and is using translation and pre-written responses that often don't address the previous statement. I was trying to cancel my service at my old apartment because I had moved, and after a frustrating and confusing conversation I was told they cancelled my service, but didn't provide a confirmation number, and the email they said I'd get never came. All I'm getting from them are messages and emails trying to get me to sign up for mobile service. At this point, all I could do is cancel autopay. I highly recommend chosing another internet provider if possible.

Terrible customer service and talking to college kids that say one thing and you get another. Find a different internet provider.

If you’re running a small business and count on internet to process documents, phone, or credit cards be prepared for many service issues. It’s a monthly issue and even the back up system is a waste of money.

Xfinity is the world's WORST company to deal with! I have tried for WEEKS to have them set up my own compatible modem as I do not want their equipment due to the unnecessarily high RF energy exposure and the fact that they want to broadcast and advertise a "free" hotspot that they do NOT allow me to turn off. (AND for which they have been sued for using a consumer's energy to advertise their product as "free" etc.)

Xfinity installed a temporary above ground cable in my background. It has been 3+ months with no update on burying this cable. It runs across concrete and my toddler has tripped over it several times and gotten hurt. With the weather warming, I can no longer take my family outside or mow my lawn. Xfinity has failed to respond for weeks to over eight safety complaints logged. No email, message, phone call. Nothing. I have tried reaching out. The internet bot sends me to the phone bot who sends me to the text bot. The text bot sends me back to the internet/app bot. When I finally get ahold of a person, I am given a sales pitch on an Xfinity phone line and nobody addresses my actual issue. I was "assured" it would be resolved in seven days. All their knowledge articles "assure" it gets addressed within 14 days. These are lies.

I give 3 stars for the service in the last 6 years. Any issues were addressed promptly. I only give 3 stars because apparently you can't speak to a person unless you are trying to cancel your service. I spent 2 weeks trying to give Xfinity the opportunity to match TMobile's price to no avail. The best I could get was a real person after a week chatting with a computer but that was unproductive. Good internet but I was able to cut my price in half for the same service.

Would give 0 star if possible. Own multiple business accounts with Comcast. Told me to sign a contract at one price. And the price went up every few months. After 12 months, it's been up over 50%. And they said you will be charged early termination fee if you cancel. The worst!

Have always had issues with speeds at this home and last home. The advertised speeds are inaccurate. Ookla speed test confirm over and over I'm being overcharged for a product they can't deliver. Oh and the customer service is horrendous.

I'm going to move to AT&T and thought I'd share why so that maybe you can keep future customers. After being a customer of MetroPCS for over 14 years, one of our four lines was having trouble connect to the wifi. I spoke to their unhelpful customer service over 10 times, including four calls with their "tier 2" customer service trying all the typical fixes, including a new device, nothing worked. I ChatGPT'd it, got the solution, and told them what I wanted them to do, but nobody in their "tier 2" would address the issue.

Horrible company if you move or go out of town and your phone screen breaks if they don't have someone they're contracted with in that town. Even though you found a cell phone company that will fix your phone and charge your Assurant, you can't do it. Not only that. When I first signed up I signed up with my phone. Then almost a week later I got the internet. When I had to move outside of their service area until I found another house I was going to return it and then get it again when I found a house. That's when I found out they were going to raise my account $25 per line because they said I was on some sort of package deal. Make that make sense. I did not set my phone and my internet up the same time. I never had this.

Very competitive at first promises of this and that, However the services fail. Monthly outages from several hours to several days. 11pm now into the second day of intermittent service or all out outage. Zero customer support. Beyond bad. Was on hold for two hours on a phone attached to the account. Got frustrated and used a non linked number to access the sales dept who always answer in minutes. But need true Customer Service. You get generic recordings "Unplug your box. This may help." BS. Absolutely disgusting levels of zero customer support for paying customers. They have so many random outages is inconceivable how the company can charge you the amount of money they charge you to not provide a service that you’re clearly paying for and they will not discount your service or give you a discount or a rebate of any kind unless you call and complain..

Xfinity router modem combo was nothing but problems. I have waited 3 days for tech support to call me back. Still no call back. I could not use 2.4ghz and 5.0 at the same time. I finally went to the local branch to return the modem. I spoke to another customer while waiting and he was returning the same modem. Two other people had the same white modem in their hands. I found out that that model is 10 years old. My headache started when our speed dropped to 30, far below what I was paying for. They had throttled down my speed hoping I wouldn't notice. I assumed that their modem would be faster, but it is slower than my Net Gear modem. The store employees were polite but definitely understaffed. There are very limited choices in my area so a near monopoly.

I always heard that Comcast has the worst customer service and I never believed it until today! I had an important question to ask and I tried for at least an hour to get an agent to help. But it never gave me an option to speak to someone and the stupid chat was useless!!! How in the hell can you have customer service when you can’t even talk to a HUMAN BEING!!!! If this is how you take care of your customers I will find another company to get my internet through!

RIPOFF! We signed up for Xfinity Cable and Internet and NObody said it was not Compatible with our Address. So we called and had it Replaced with something that was. Then we had it Cancelled and were Told we owed nothing, just send back the Equipment which we DID! We got a Bill for $100.07 and called. They said to ignore it. We owed Nothing. Yesterday I get another Bill threatening Collections for $100.07. This Foreigner that I could not understand said we owed it and it will go into Collections. What a Bunch of BS For something that did not Work. GOOD LUCK TO anyone who Signs up, It is a BIG SCAM!

First off I'd like to say this is the worst service I've ever experienced, I was supposed to be refunded 400.00 dollars via Xfinity, I've been jerked around for four months already, I've been told several times this matter was being looked into numerous times to no avail, customer service is useless, passing the buck several times to a non existent supervisor, though it is 400.00 dollars I will seek legal action and will cease the use of this bogus company, once my contract is up next month I will not be back along with other family members and friends who've experienced the same unethical businesses practices Xfinity uses.

I recently moved to a new location and scheduled two separate appointments with Xfinity to have my internet connected. Both times, Xfinity entered the wrong service address, and the technician never showed up to my new residence. I contacted Xfinity customer service to correct the issue, and despite the mistake being on their end, they were not able to accommodate a same day solution. Instead, I was told the next available appointment is late Monday afternoon, a time that does not work for me. I run a business and depend on reliable internet. I cannot rearrange my professional responsibilities due to repeated internal errors by Xfinity.

Worst company to deal with, poor customer service, they prioritize new user discounts over loyal customer concerns (30 years). Happiest day of my life was today, said goodbye to Xfinity and I'm now a Starlink customer. Free advice to Michael J. Cavanagh, file for unemployment.

Up until today I was convinced that Xfinity cared very little about their customers. Then I was somehow connected to Jason. Jason uncovered the issues related to my problems and all of which were Xfinity caused. I went through 4 different agents who literally offered zero solutions and even an escalation agent provided NO HELP Exact words from him were "I don't have that information in front of me" and did not bother to find it. Zero Star review until Jason helped me. He dug, he asked questions, he put 2&2 together. Not sure who is training these agents but Xfinity Needs More Jason's! THANK YOU JASON! Only reason I am not recommending to a friend is that there is only one Jason and he cannot save customer service by himself.

The ONLY reason we have Xfinity/Comcast is that some IDIOT(s) in our HOA Board of Directors signed lousy, unilateral contract with them MANY years ago. Xfinity/Comcast's customer service is TERRIBLE. Their internet service is good, their customer service as well as their TV programing are both TERRIBLE. Their movie selection is VERY limited. Some movies have been shown literally 100s of times every year. I am 82 years old and saw many of their programs when I was a youngster. "Re-run TV" would be one good title for them. Customer service??? Customer Service is a foreign term to Comcast. Trying to get through to them by phone requires running a gauntlet of "Choices". Most frustrating thing I have encountered via phone. I literally HATE Comcast as a company and a provider. I rate them ZERO in all categories and aspects of home entertainment. I hope this review properly expresses how terrible this company is.

I was with Xfinity for almost two years. I paid about $193/month for two Galaxy S24 Ultra phones and two lines, and my Wi-Fi was supposed to be $10, but they suddenly raised it to $65. Before switching, I went to give back everything and asked what I needed to pay so I wouldn’t get more bills. They told me just to finish paying the phones, which I did. Then 20 days later, they charged me another $193, even though I had already paid all my bills. Nobody warned me about this. When I complained, they blamed it on “misunderstanding” and took no responsibility. Customer service is bad, connection quality isn’t great, and billing is confusing. I do not recommend Xfinity at all — even if they offer free phones.