Xfinity Internet Reviews

Xfinity continues to over charge me and I have to continually call every month about the same thing, with continual excuses blaming me for it. They also refuse to remove a payment method in my account saying I need to go online to do so. When I attempt to go into my account online and remove it myself, it does not let me enter the Bill Pay. With Xfinity it is a constant battle and they continue to see just what they can get away with and how long does it take just to wear you down. The customer service is horrible.

I asked to speak with a manager regarding billing and they all gave me the runaround for a month straight. Lodd about what a representative told me, and even after a suggestrf that they listened to the recorded call. Horrible customer support.

Overcharging. Hidden fees, NOT LOCAL help centers- read from scripts. AVOID this company.. They flat out lie to customers and make it difficult to switch companies. Absolutely disgusted with the service, the employees and the poorly speaking English customer service.

What are their typical-concealed tactics. I recently went to a local store to inquire about the price of a bundle that would beat the other cell phone carriers. What I discovered is that it is a promotional tactic that only lasts one year, but your cost will rise. Imagine if you tie it to your cable service, where they also want you to sign a two-year agreement and then raise the price in a year, but you are stuck to a broken contract. We're screwed with these restricted options. Even if you only want internet because they are the only ones on this side of town, you're stuck with them because basic is just as expensive as a whole package with TV, and don't bother attempting to save a few bucks even for the so-called lowest package. It is only a few dollars from the high, middle, or basic package. Hopefully, these companies will one day be able to respect their customers.

I signed up for 12 months free mobile, but each month they continue to charge me $40 and each month I have to use chat for half an hour to get it cleared up. And each month they tell me it’s cleared up, but I don’t trust that’s true and when I check sure enough, they charged me again. I also signed up for Internet and when they buried cable they destroyed my irrigation system, even though I clearly stated that we have an irrigation system. Now I’m waiting for them to come and fix the irrigation system. We’ll find out what happens today if they show up as last time they took 3 weeks longer then they said and then they did not let me know which day or time so I was not home to supervise the cable burying and sure enough they destroyed irrigation and cracked my patio block.

Horrible customer service. 4 calls to cancel then trying to pull early termination fees after numerous contacts for competitive pricing... 7 year of loyalty down the tubes... even at the end she could not tell me what I would be billed for.

Terrible reliability and even worse customer service. All automated recordings and bots. I work from home and these CONSTANT outings keep me from working. Changing to another company, they haven't given me a choice.

They have the worst customer service, Customer service tells you that they can lower bill but you have to unchanged your package and then your price goes up. Can't wait till I leave this crappy company as I have been with them over three years. They offer better deals to new customers, then they do to keep the customers that have been with them for a while. Lie to you about the service you are going to get for the price you were paying.

A new Xfinity modem came to my house about a month ago. It advertised super fast speeds. It's great, it'll change your life, blah, blah. I didn't want it. I never asked for it or complained about service in 8 years so it never came out of the box. Sat in a corner of my dining room the entire time. Then I started getting text messages telling me to return all unused equipment to "keep your bill down" and this month's bill was an add'l $15 "and will stay at this new level until you either install the new equipment or return it". I returned it. I told them giving someone something that is unwanted and not needed and then charging them for it is criminal in my view. I'm no longer under contract with them and will be finding a new provider. If you're looking at them as a provider, I'd run away screaming.

⭐ 1 Star – Shockingly Bad and Completely Unacceptable. This company’s customer service is an absolute disgrace. The staff is rude, incompetent, and clearly does not care about customers. Francis (ID: **) was especially unprofessional, condescending, dismissive, and unwilling to provide even basic assistance. Talking to him felt like an inconvenience to him, not the other way around. The billing process is deliberately unclear, loaded with hidden fees, and full of inconsistencies. Charges appear with no explanation, and when you ask for clarification, you get vague answers or straight-up avoidance. This feels less like poor organization and more like intentional deception.

The product itself is good. Some of the practices and customer service are awful. I lost my entire Outlook address book as a result. Xfinity just sent me an email stating that my password had changed and that if it wasn't me that changed it, to call 1 800 New Delhi. So, I now can't access my email and I'm thinking I've been hacked. I log in to my Xfinity account to find that they've disabled my password and that I need to create a new one for security purposes, which I did. Now I have to reset my Microsoft account also as the two are tied together. Would it be too much to ask to send an email stating that it's time to reset your password for security purposes and please take the following steps?

Worst company on Earth. Poor customer service and horrible consistency. The internet goes off 2 to 3 times per week. You will never speak to a live person. DO NOT DIG. OF FOR SERVICE. It's expensive too!!!!

Horrible customer support through their customer service chat. I spent about 5 hours talking to 3 different agents because my new modem would not connect to the internet. I told them all that I was switching from WOW to Xfinity. No one could get it working remotely. After 3 days of this I went into the Xfinity store and had a great experience with RAY (Sterling Heights, MI store). He told me that when switching from WOW to Xfinity I had to get a new line from the pole into my house. Finally, someone knew. Why did no one else in customer service know this???

Worst service ever. Cut you off completely. Constantly don’t listen. No help. Mostly AI or deal with low level who uses many and trying to sell mobile. Not interested in your issues. To solve passing you on to another representative continually to keep you online.

Xfinity is the worst experience in my life. All automation. Can't talk to a live agent, recording to rest boxes, had to go to Xfinity store and sit for 2hrs. Gave us new boxes. Didn't solve the problem. 6 months later still same problem. Finally get a phone number for corporate office answer machine for 3 days. They been promising credits for 6 months. Bill keeps going higher. Don't know how they stay in business.

HORRIBLE!! They REFUSE to give a refund after you cancel - been waiting months for my refund!!! Getting a real person on the customer service # is a NIGHTMARE and refuse to let you speak with a supervisor! STAY AWAY!!!

When Xfinity bought San Bruno Cable four months ago, their technician came out, installed new equipment, and promised everything would continue smoothly. I was on a low-income discount plan with San Bruno Cable, and both the technician and an Xfinity representative assured me that nothing was required from me to stay on the equivalent plan with Xfinity (Internet Essentials) as all plans are taken over as - is from San Bruno Cable.

I couldn’t get Xfinity modem to work when received. The app wanted me to pay before hooking up a self service. The representative said they started your bill before you received your equipment. It took us almost an hour to get it set up. I have spoken with Xfinity five times in last 6 days. Not one Xfinity associate has been friendly. They cut you off in mid sentence, they don’t pay attention nor listen. Xfinity service will talk back, have a foul mouth and could care less to be helpful. Xfinity self insulation for WiFi you will have to buy your own cable. The last words spoken to me is good luck.

Absolutely horrible customer service. On hold 30 minutes to be told they sent you to wrong person, call this number. Set an appointment for them to have no clue you are there and help the walk ins who showed up after you were already there at your the scheduled time. Unable to cancel service without jumping through all these hoops. Now going on 3 hours just to finish getting service shut off.

Misleading Pricing/Bait-and-Switch. They lure customers in with a low initial price, but once the term ends or you try to renew, the price suddenly jumps — sometimes doubled or tripled. There’s no warning, no explanation, and no transparency. You end up scrambling last-minute to figure out what to do because the price becomes completely unreasonable. Poor Customer Service & Accessibility. It’s extremely hard to reach anyone for help. Long wait times, unhelpful responses, and representatives who can’t resolve basic issues. Getting support feels impossible, and there’s no clear communication or accountability.

I have had Xfinity for over 2 years. They have the WORST customer service of any company I have dealt with. You cannot talk to a live person because they don't answer the phone or it goes into polite disconnect. Then you have to use the chat feature and they are HORRIBLE and can't seem to understand what you are saying even if they are reading your chat (unless of course, it is AI). If I had an alternative, I would use it. I cringe every time I need to contact them because I will be on the laptop for an hour and end up as disgusted and frustrated as I currently am. And all I wanted to do today was add a new service (giving them more business) and the rep/AI just could not complete this request.

ABSOLUTELY THE WORST COMPANY IN THE UNITED STATES!!! Possibly the world. Atrocious customer service, poor quality product and incredibly expensive. I would rate zero stars but it won't let me, in fact I would rate negative. The last call to customer service was 2 hours and problem is still not solved. Then they hung up on me and I have not heard back from them since even though they said they would call back. Supposedly an appointment tomorrow from 3:00 to 5:00 but I can almost guarantee you they won't show. The tech support is an absolute joke, the people have no idea what they're doing.

Called Xfinity about an issue, they kept trying to offer me this "free" smartwatch, promised there were be no cost and no fees ever. They wanted me to agree with the contract which said there would be fees. They told me these would all be waived if I agreed. I got suspicious and thankfully I declined. I have read of all the people who got downright lied to and scammed with this offer. As if this company doesn't make enough money they have to use deceptive practices to lie and cheat people into their deceit. Nothing is "free" with them.

My Xfinity/Comcast internet wifi speed drops down to 40 to 65 Mbps at multiple different times EVERY SINGLE DAY! I mainly use a Samsung tablet, Samsung phone and a Vizio TV. This happens multiple times every single day. When I contact them I get a bot and it says everything looks right. Then they remotely reset my connection and service improves for a while. This happens every day, sometimes multiple occurrences per day.

Worst customer service. They tell you lies just to get you off their backs. My Internet was out for 3 weeks and they lied about getting it fixed. Finally someone told me they couldn't fix it and offered me 2 free smartwatches. I switched my Internet to T-Mobile. They charged me for the watches on my mobile bill. I had to make multiple calls with long holds and empty promises. Finally I got someone to send me labels to send the watches back. As soon as I get credit for the watch charges I am switching carriers.

All talk… sales, and no follow through. You will have to have the patience of Job to wait for services as I have been waiting since Oct 13th. Today is November 15, 25 and my 4th phone call and burying of cable is pushed out yet again until November 28th. At this point I could turn this into a betting wager and I’m willing! Any takers? After the burying of cable it is then my responsibility to call Xfinity again to schedule a technician to come hook up internet … the departments don’t speak to one another. I am to expect a 7 day window for that service to happen.

Second time this week we are down for more than 5 hours. Same BS excuse. Their ChatAI won't take you anywhere that you can speak with a human because they know their system is awful. Pay way too much for way too little.

Internet is back up and great. Used to be so bad, for several weeks... Several technicians came but could not fix until the last guy came... He actually was detailed and calm.. The issue was finally resolved.

Comcast does not offer basic services for senior citizens! Where is the psc on this? I am paying almost $90 for internet access only (cable tv was too expensive). I think it's time the psc comes down hard on Comcast for ripping off senior citizens! I would like to see a big fine and a senior citizen rate plan implemented!

I recently left Xfinity Mobile and went to T-Mobile to save money so in closing out my account the customer service rep told me, "Okay we owe you a 60 dollar credit" so that was good and the rep told me, "Don't worry I will delete your autopay card." I now had 36.36 taken out of my account after going through that last month. They were making up fees to charge my card. I was told because I didn't cancel the internet on the same day. This company is a bunch of thieves. You have to worry about scammers and these companies are ripping you off! That's why the world is so screwed up companies making up fees to rip you off.