About Xfinity Internet
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Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
- Frequent deals
- No-contract options
- Reliable speed
- Service can be pricey
Comcast’s Xfinity internet has options that suit most streaming styles. Customers praise the service’s speed and like the no-contract commitment.
Xfinity Internet Reviews
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Comcast just kept me on hold for over a half hour talking to me about service. I live in Downtown, Minneapolis. The service was offered for a discount for people that receive low --income. I only needed one of their services. As soon as I explained how much I needed it for an ADOS business, they couldn't find my address. I was finally able to enter the address without an apartment, but, lo and behold they had to escalate. Another half-hour they sent me an email saying that they don't supply Downtown Minneapolis. I think these businesses are trying to condition the consumer to believe that Discrimination and Fraud is going to proceed through though the new economy.
I have never had such terrible internet. I mean it's so bad it's actually pissing me off. It's that frustrating. In and out of service standing in the same exact spot. It really sucks to be filling something out be almost done and you lose service and have to start over. I just heard they've got 10 G now but they can't even get 5 G right. I'll be switching to another provider in the next few days.
I’ve been a customer for 5 years, I purchased a service that would have up to 1000 Mbps download speed, 132.00 a month. I generally got 300 to 400 Mbps. I had constant problems with my service. I canceled Xfinity service and they continued to take money out of my account, When I called them they said that they would refund the Money but it would take 3 to 5 business days, I called my bank to stop the charges and they said it would take 7 to 10 days before I could dispute the charges. If I could give them 0 stars I would. I would not recommend this company.
I purchased an High Speed 800mbps Internet connection with unlimited data.. About two weeks after use Xfinity would cut off my signal. I would then use the Xfinity app to check for an outage in area and all but 1 time there was an outage. Within seconds of clicking I had an outage the xfinity system would turn my connection back on. I don't always call to speak with someone but when I do..it's annoying. Check cable, tighten wire, the usually **. "We are so sorry.." Sure you are.. I worked in IT. Bought my 1st computer in 1984. I know what I'm talking about.. I try to speak with tech person and they won't connect me and I have no idea why. Xinifty is a joke for customer service, they can see I have called before.. But they have to read the script.. I'm fed up.. Not sure if Starlink is any better, I think it's time I give it a go.
Xfinity should be very careful with people working at the billing department of your company, who have been taking advantage of Xfinity to make money from Xfinity's previous customers. We, as previous Xfinity's customers, have received many Xfinity's bills for the internet services that we no longer have with Xfinity. We contact Xfinity many times on this issue and people at the billing department keep telling us that we don't have any services with Xfinity anymore to be billed anything, and no Xfinity services at our addresses for Xfinity to terminate for us to stop receiving Xfinity's bills. We end up getting collection letters asking us to pay Xfinity ridiculous amounts of money which we don't owe Xfinity at all.
We have no idea what has been going on here. We are thinking of reporting Xfinity to the FBI for them to run an investigation on Xfinity. There is no reason for Xfinity's previous customers to be stuck in such a crazy situation like this, which causes us bad credits and makes us look like we don't pay Xfinity money. Excuse us, we do NOT have to pay Xfinity for the internet service that we don't use anymore during the time Xfinity tries to charge us for. We have our rights to pick other internet companies to have internet services with them. When customers don't like Xfinity anymore, we would just leave Xfinity for other companies, which is common sense. Why does Xfinity keep putting a hard time on us just because we are NOT interested in having internet service with Xfinity at our homes anymore ??? Zipcode 77064
We recently moved to Houston and got Xfinity services, including internet. It was a no-brainer, having had Xfinity for several years in California. Unfortunately, the internet has been spotty, down a few times a month. Doesn’t seem like much, but it’s a problem when you’re working. In California, we had an outage or two a YEAR. Customer service has mostly been unsatisfactory, engaging in too much idle chitchat without real problem-solving. Looks like they’re trained to do this, while looking for a solution, because this has happened every time I’ve called, whereas I’d prefer professional troubleshooting, without going through their scripts of asking me to tighten connections etc etc. I already did that, really!! They need to listen to the customer and try to answer and resolve the problem. Why is my internet so spotty? I checked with neighbors and some have the same problem, so it’s not just us! Xfinity internet is poor in 77079, Houston.
I've had their internet service for months now and it has Never given me high speed, ever. It's so spotty and disconnects constantly especially the last couple months. Do not recommend at all. This is what happens when you allow a company to monopolize something.
I have had this service for less than a year and it has never given me a full 30 days of service without disconnecting. 1) I had Xfinity replace the line coming into my home to the modem. 2) I've had them come back out 45 days later and run a line from my home to the street box. 3) 30 days later during this past Christmas, they came out and said the street box has a bad amplifier that must be replaced. 4) Two days later, they replaced it. Two days later it drops again. 5) They came out again to say the amplifier needs to be adjusted. They did and within 72 hours, it drops again. It drops my service every 24 hours. I even decided to try buying my own router for $350. It's just time for me to leave. I'm totally angry. DON'T GET THIS SERVICE!!!!
EVERY MONTH! I'm on assistance program to receive 30$ credit on the first of each month. My Service is $45 a month leaving me a balance of 15$ a month for me to pay. As An Example, This Month on the first I was emailed a bill for 67$. Later I was emailed a receipt for the 30$ credit. Then I received a bill for 87$. Can you do this math???
I have been a Comcast customer for over 10 years. My contract continues to go up and the services is not competitive, 75 mps. I was informed that my account was moving to 1 gbps only to find that it was an error. This is a business account. I have had several outages and some taking a day to resolve. I work overseas night hours and the outages are prioritized lower. I have not received compensation for the outages. With my contract ending, I called into re-establish. I was given a higher rate and upsold. When stating that this was not valued to my company, I said I would be forced to leave. I had to find a new provider.
Calling back in after a new provider was found, I reviewed all with the agent. I was then told that I would be charged for a 30 day disconnect and would be getting a new invoice. When I received the invoice, I found that my original charge of $89.00 went up to $138 and then up to $184 each month consecutively. On top of that, they issued a late fee of $10 even when I was waiting on the new invoice. It appears that Comcast wants to punish customers for being forced out. I have gone with UTOPIA/SUMO 1gb for under $80 and no contract. Something is wrong here. Would enjoy talking with someone who would like to keep me as a customer.
Zero stars.. Have been trying to get a credit for time without cable services that were charged for but not provided after Hurricane Ian laid waste to their cable lines. Went weeks without service but Comcast still charges full rates. basically charging for services NOT provided.
After hours of trying to push through prompts to get a real person, and multiple phone calls, I was told that Xfinity took too much money out on my autodraft payment because the autopay was set up for that amount. I had been paying $20+ less for the last two years, and the autodraft had no problem adjusting to take the $20+ higher amount when the promotion had ended; however, it failed to re-adjust to the lower amount when I began a new promotion on October 12th. I explained that the autodraft was not set up with my bank. It was set up with Xfinity, using their Xfinity autopay option. The final insult was that I was told "for my INCONVENIENCE" Xfinity was going to CREDIT the $26 back to my bank account in 48 hours. To REWARD me for my INCONVENIENCE, Xfinity was going to give me back what it illegally took from my bank account!!!
I only had internet from them and the experience was terrible. The bill kept going up and the services kept getting worse. I had to keep resetting the box at least 6 to 7 times a week. No matter where you sat it the service was bad. I was paying over $100 just for internet and it was slow and dragging if it worked. Then when I cancelled and returned the equipment they charged me another $70. I would say a very expensive well learned lesson never do business with them ever.
In summary, this company knows how to hide information from its customers. Which is INSANE for the exorbitant price that you pay for their service. Read on to find out what happened to me: When I signed up for Xfinity, I knew I wouldn't need any crazy internet speeds. I asked the agent to give me the lowest internet tier. He offered me a promotion for $39.99/mo for one year. I said yes. He did NOT tell me that this promotion was for one of their HIGHEST internet tiers. When my "promotion" was up, I contacted customer service to ask why my bill was now $59.99/mo. This is how I found out that I was given one of the highest internet speeds. When I said that $60/mo doesn't sound "promotional", I was told that the actual cost for that speed is something like $98/mo! It does NOT list that original cost of $98 anywhere on the website. OR on my bill.
Also, the customer service rep kept insisting that all this information was on my bill. Here's the thing: I was paperless. In order to see my bill, I would have to log into the website. NO ONE does that for a service like internet; where you're not trying to keep track of how much of it you use. All I looked at was my emailed bill which said "$39.99" in bold. I moved and canceled my Xfinity - and a month later - I was charged $60 again! When I contacted customer service, they said it was because I had autopay on, and it would take 2-3 WEEKS to get my $54 back. The agent did NOT warn me that autopay would take out the amount on my contract instead of just the amount that I owed.
All of this makes me feel like the company is being deceptive. I've been on Verizon mobile my entire life and my parents use AT&T for their internet... Both companies are WAY more transparent about the way they price their packages. They don't need to jack up their prices artificially so they can make it LOOK like their customers are getting a deal. If you can avoid it, DO NOT use this internet service.
My job and my wife's small online business totally depend on stable internet but too many outages recently! Usually we receive a generic message from Xfinity with an estimated time of internet restoration but never seen issue had been resolved by then. The last time it was nearly 7 hours after.
So disappointing, went in on 10-7-2022. Received the worst service ever. Just to purchase a charger, spoke to a large heavy-set white man with a bald head, named Carl, he was so rude, told me to take my business elsewhere. My 15-year-old daughter was with me and shocked with the way we were spoken to. Carl needs some customer service training. Went elsewhere to buy my charger. May be taking my business completely somewhere else.
Terrible customer service. Terrible speeds. Increased Intermittent outages. It was embarrassing telling my new employer that my internet connection was down yesterday. It was down for 5 hours throughout peak business hours. I had to tether my laptop to my iPhone and use my AT&T 5G service. Overall, company is scamming its customers.
Can't get to my account unless I get their app. Can't change my password but I can pay my bill online. I don't have enough space in my cell for an app ➕ customer service is done by an answering machine
I wasted an insane amount of time attempting to resolve a billing issue for a cancelled account. The account has been billed for two months after the account was cancelled and the equipment was returned. I do not want to have to use their automated service to "resolve" this issue because it won't work. Yet again wasting even more time. They texted a link to my phone and then ended the call after going through all the hoops to try to talk to anyone about this problem. Instead they prompt with a "whole new experience" and a full sales pitch before disconnecting my call. This company is a joke!
False advertising, horrible service. Not to mention they spend $0 on improving their phone system. It does everything not to connect you with anyone. Only people answer are in Philippines. They don't speak English and try to reset your modem several times without any help. Absolutely garbage. I really hope a huge lawsuit would make these people out of business.
Was having issues with my internet. (For like a year with many calls) I called and they reset my modem and as we were waiting she reviewed my account to save me $30 a month. I asked if it had a commitment and was told no it doesn't but does have a 24 month price lock. Well 38 days later I Canceled and guess what? 12 month contract costing me $110
Although we purchased the 900Mbs wireless internet service from Comcast, our service has been horrible and totally unacceptable. We are experiencing some very extensive, frequent, and pervasive latency issues. On multiple occasions, we have contacted Comcast and informed them about our poor wireless internet service yet they continue to fail to resolve our problem. For over 2 months now, we have been experiencing very poor, unacceptable wireless internet service. In fact, the problem has persisted for so long that we have finally decided to abandon even trying to get help from Comcast. We are tired of them using our problem as an opportunity to charge a $100 service fee for each visit to our home. It's obvious they are very comfortable providing inadequate equipment, poor service, and charging additional money for low quality of service.
Due to the fact we work from home a lot and use streaming service often, we heavily depend on excellent wireless internet performance. To get any work done, I have to use my wireless mobile provider (tethering) in order to get access to a reliable wireless internet service. It is extremely SAD that I get faster wireless internet service from a mobile phone than my internet provider!!! Basically, we have lost confidence in Comcast's ability to troubleshoot and resolve our wireless internet problem. I am extremely unhappy with their service and will be looking for a better quality of service from another internet provider.
They never provide the speed that they claim. When you call their service tech, they are new. Doesn`t know what they are doing, Start blaming the router, blaming for poor speed. Then they want you to purchase an Xfinity router and upgrade to a super speed connection. You pay the hire price and then still the slow speed. Then they blame you to change the wires in your rental apartment, Which you can`t. So then deal with super slow speed rest of your life with super speed charges per month. Go to some reliable and ethical service provider.
Customer support changed my internet plan without my consent which was a more expensive plan than the one I was on previously. They then said they were going to call me to fix the plan and didn't call me.
I have been on the phone for 51 minutes...and my issue still has not been resolved. I called to inquire about the HBO charges that has been on my bill for May, June and July. I did not purchase this and have never watched it. I would like to get a credit for the $14.99 charged for 3 months ($44.97). I spoke with Eddie, Employee R54, in Denver, he refused to transfer me to someone to help resolve this issue. I live alone and did not make this purchase from the remote or online. I would like a credit for these. I should not have to pay for a service that I did not add to my account. Thank you!
The Xfinity account number written on the bills: **. I am not sure what is going on with the Xfinity billing department. I have already called and chatted with Xfinity's agents to make sure that there were no more Xfinity services at my address. They have confirmed with me so many times that I wouldn't be charged anything anymore because there is no Comcast Xfinity services under my name at my address, and all equipment have already been returned. It turns out that I receive a bill today with the amount due $159.73, and new charges due Aug, 11, 2022 of $40.19. Is this a mistake or should someone be fired for trying to steal money from previous customers in this pandemic time?
On June 8th 2022 Xfinity/Comcast was upgrading equipment in our area. 2 days later they said it was done, but our neighborhood still experiences random dropouts in service that render our internet unusable. We are paying for streaming, gaming and losing money driving to work since we can no longer work from home. They have sent 11 techs/linemen to our home. The problem is somewhere beyond our block. All my neighbors have same problem. We no longer have stable internet since June 8th. They will not fix the problem and we cannot get someone to help our neighborhood. We are spending hundreds of dollars a month for services we cannot use and internet provider that cannot provide internet. We had no problems for many years before June 8th 2022. Most people give up with thier ridiculous horrible lack of customer service.
Bundled my phone service and internet service together to save money...BIG MISTAKE....that one act alone cost me hundreds of dollars. Lied to by customer service. Lied to by technicians who were supposed install but didn't show up! Lied to repeatedly...they tell you what you want to hear and once you're off the phone you disappear. No follow through. No taking responsibility. No internet service means no phone service. So good luck reaching anyone during a black out! Could care less about their customers once they get your money.
Dealing with Xfinity customer support is a hellish experience. Their systems are totally broken. Their website is broken (basic functionality doesn't work) forcing you to call in and spend many HOURS on the phone with them to try to get a plan you need. Their customer support team gives you all kinds of wrong information. They need to re-haul their whole system and make it much simpler and make it all available online so you can figure it out yourself without having to speak with customer support that doesn't know what they are doing.
Move here 3 months ago. Xfinity had to fix some very old equipment at the house, but never bothered to finish. Here is where they haven't covered a box at the street. Assuming this will allow me to post a picture.
Xfinity Internet Company Information
- Company Name:
- Xfinity Internet
- Formerly Named:
- Comcast Internet Service
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