Xfinity Internet Reviews

Their customer service is atrocious. They make it practically impossible to verbally speak to a representative. Their billing for internet seems like a scam. They say that it’s $55 a month for 5 years- no contract. I have had it only for 2 years and it went up to $124 without notice and now it’s $112 and I can only text with them. I guess they only pick up the phone, if it’s sales. Their catch is that they are a monopoly in certain areas.

Every night I have to struggle rebooting beyond numerous times to get a signal. The apartment complex does not allow satellite dishes so I am stuck with this incredibly awful service. I never recommend them ever. If I had a choice they would be gone yesterday. I can't believe they are still in existence.

COMPLETELY HORRIBLE. You think that spending 40$ a month you get decent Wi-Fi but nope. You just get railed in the back for no good reason while they take your money and you get HORRIBLE INTERNET.... I WOULD NOT USE XNFINITY. IT'S A WASTE OF MONEY.

Had an Xfinity customer service employee come to our home today to install new equipment. The employee's name was Martin who works out of the Jackson Michigan office. Martin was here for a couple hours and swapped out the equipment and rewired and grounded the outside box. This man is the type of employee any business needs to come to a person's home for repair or install. Professional, personable and knowledgeable. Great attitude, loves his job and spoke very highly of Xfinity.

I am cancelling my service. I had called 2 months ago and they told me that my cable was cancelled and my new fee would be $90 a month for just internet. Well it was never cancelled and they told me that there was no record so they cannot help me. I asked they credit me for the cable and I would continue with my internet only service. They refused so I cancelled. I had so much trouble in the first place to get through to speak with an actual person as well. What is going on and what happened to customer service?

If you are in the state of Washington, expect Xfinity to lose service on a regular basis. Do not go on paperless billing, so you have their contact number and can watch their charges. Do not go on auto pay so you can be alerted on what you are paying. If you need to speak with them in regard to your service or bill, be prepared to spend an hour on the phone while the agent puts you on hold after every question to read what they should say next. Not professional assistance, it was strained and I almost hung up thinking I called the wrong number and was being scammed. When we moved to the Seattle area, we went with Xfinity for our internet service due to being one of the only major brands available. It has been a huge disappointment. In the 5 months we have had the service we have lost internet due to something on their end 6 times.

Terrible service: customer support and reliability issues. We constantly have to call customer service because our internet goes down, and every time, the support is unhelpful. When try calling customer service, we cannot talk to a real person. Most recently, we returned our cable TV box to switch to internet-only service—but once again, our bill was incorrect, and customer service was no help. What should have been a simple fix turned into another frustrating experience. Instead of resolving the issue, they tried to upsell us and claimed we never returned the cable box—until we showed them the receipt, and they suddenly changed their story. Unfortunately, Xfinity is our only option in this area, and dealing with them is always stressful and frustrating. It is not BBB Accredited. **

We have been an Comcast/Xifinity for forty + years. In prep for a move, we went to Burlington Ma Store told them when we wanted to cease our service ( in two weeks). Came home, and they turned off our service!!! They sent a Xfinity Tech who was great, and did his best to solve the issue. All the management just passed the buck, blamed others and would not call you back. Not even an apology. Had no service (internet &TV) for three days! If we can cut the cord in our new location, it we will. How a company can be this inept is alarming. It is the "Peter Principle" at its best!

The worst, the worst, the worst. Do anything you can to avoid getting Comcast service. Some places it’s the only game in town so we’re stuck with it. I must’ve spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they claimed I was supposed to pick up the equipment and I didn’t, but they never told me I had to pick up the equipment. When I set up the second time, they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again.

I have been with Comcast for years and am DONE!! You agree to a price and they out of the blue raise it and if you don't notice, it gouge as they have your automatic payment. Then they will consistently lie to you to get you off the phone. I have found in the last 6 months alone over 500 extra charges and was told by a supervisor it was going to be refunded...only to later told they will not stand by that as it was false... You will spend hours on the phone only to get the run around, told things that are not true then keep up the scam. How they get away with this is beyond us and one can easily see with all the complaints this is how they treat everyone! Someone should start a class action suit!!

Xfinity/Comcast is by far the worst service I've ever had. I have lived and worked in 27 states across the country and have never had such ridiculously horrible tv/internet service. It constantly freezes, the internet goes down all of the time and the picture/sound quality is unbelievably bad! DISH was a much better service! Don't be fooled by adds and sales geeks.

After adding the Xfinity stream plan which was advertised "125 channels" and it was giving me error. I called the customer service for help, the agent decided to send a technician on 3/24/25. He found out that it requires a box which was never mailed. The agent asked the technician to get the box from his truck and install it if I agree to pay $15 for activation and $100 Technician fee which was never advised from the previous agent, I did not agree. I went to Xfinity store and picked up the box and found out that there is no "125 Channels" but several apps which requires additional subscription every month.

I have contacted internet support multiple times, and the issue continues to not be resolved. Please fix your own switch be-36111cs01.seattle.wa.ibone.comcast.net, it continues to have a +/- 36% packet loss for traffic. Currently sitting at about 60% average, based on time of day. Also having trouble uploading the pingplotter data, because of the packet loss.

I've never had a problem with the internet product, it's ALWAYS been their customer service. From trying to get to a human, to humans I can't understand. And then they want raise my rates! So when I tell them I'm cancelling, they threaten me with a 500 cancellation fee. Supposedly I'm "under contract." Well if I'm under contract, why are you raising my rates? I told them to cancel it anyway, they could charge me 500 but I wouldn't pay. I cancelled my autopay. I will dispute it with the bank. At this point, I WILL GO BACK TO PRE INTERNET DAYS BEFORE I EVER USE COMCAST AGAIN! I WILL NOT BE PRISONER TO THEIR CORPORATION! Comcast needs to realize quickly with the economy forcing people to cut costs they aren't the only providers in town anymore.

I have had a few times where people on the phone have helped me but it's not until I've waited 45 minutes to an hour on hold and the problem with them is that there's no competition in town that offer the same things and their prices are absolutely out of line. They are ridiculous and I'm so sick of calling them and trying to downgrade my service and all they do is try to push their phone on me because I do not have phone service with them.

I have been a customer for 37 years. I have suffered all the excuses. But the last was the deal breaker. They overcharged me by 100 dollars and after talking to 4 people they still reused to refund me the 100 dollars, instead telling me they would credit me on the next bills. This was unacceptable. They are not honest and I am currently ending my many years as a customer. They treated me badly and I won’t deal with them again. Hope they read this!

Their service is unreliable, we lose Internet at least once a week for several hours at time. They charge ridiculous rates if you use any data over the plan and their customer service barely speaks English and resembles AI in their thought process.

Horrible company! The WiFi is fine but when something goes wrong with it, it is essentially impossible to get connected with a real person to talk about the issue. Once you do, that person likely doesn’t speak great english so their explanations are useless and unhelpful. For example my bill is currently double the amount it should be. It took me multiple hours to connect with a real person and once I did she could not give me a clear explanation as to why the numbers were so high. I’m not sure if she didn’t understand the issue and was trying to come up with a false explanation or if it was because of the language number, but not only did her explanation make no sense but she switched the numbers around every time she tried to explain.

After paying Xfinity's overpriced upgrade fee for a new "faster" router and modem, my internet went completely out. I contacted the customer service number only to have it hang up on me. I called back and was routed through a lengthy automated and useless system. However, I finally did reach an individual. I explained my internet was out and I'm a home-based business, so this was extremely concerning. He assured me a technician would be out the following day, but he would call back during his shift to update me. Almost 48 hours later, no call back, no service technician showed up and still no internet. Time to get a new internet service provider.

I received a cold call from "Xfinity" who wanted personal information. When I refused to give it to him he hung up on me. When I attempted a call back the same thing. I looked up another customer service phone number and got a recording of wanting a phone number or account number. I could never get a hold of a live agent just the recording that was on a loop.

When we moved into our current home, there was no cable internet connection. We bought internet from Xfinity in July of 2024. We picked up our router and a technician came out to lay an internet line across our yard. Since there was no previous cable connection, they were required to connect our home to the utilities out by the street. Everything seemed fine. The internet connection was strong and our experience with Xfinity was fine despite them promising us a Wi-Fi extender for the home, and then not providing it. Xfinity informed us that a team would be out to bury the cord soon. Soon, in my mind, meant within the next several months. This was absolutely not the case.

Xfinity has the worst customer service I have encountered. Today, on their 'live chatbot' I was told I'd receive a call in 20 minutes in regard to a billing concern, after over 1 hour they called, it was their 'outsourced' tech. customer service who called. He informed me I would receive a call from billing within 2 hours, it is now 4 hours and no call has been received from their 'outsourced' billing customer service. The issue was over 70% increase in my bill. This issue wasn't addressed. I regret moving my cell service to Xfinity because there is no reason to expect any better customer service than I have already experienced.

Customer for a decade. Never needed to view my plan till now. There is no option to view what my plan is without being upsold. Just want to view it in my account only. No such luck. I am moving to where there is no Xfinity service. In this last month of service they overcharged my usage even though I have unlimited data. So after notifying them of my last month suddenly overcharges happen. After 10 years as a customer you think they would not try to extort extra money from me. Haven’t you received enough $ from me over the years? Is this how you repay loyalty? Good riddance.

Horrible customer service. Instead of trying to resolve your billing or internet issue, they will try to up sell you to their mobile plan constantly. Then, when all is said and done, they will charge you with the wrong and higher amount bill even though they sent you an email with the correction. They are the worst internet providers.

Xfinity/Comcast are crooks. I disconnected my service, turned in my equipment, paid my bill. They never closed my account. They threatened me with collections because I wouldn't pay for the service I did not have. I have called multiple times and spoke with people from every country but America. They never do what they say they are going to do.

Hold up, wait $135 for basic coverage after I've been a loyal customer for more than 2 years! Lmao. Ripping customers off isn't a great way to earn their business. $55 is Comcast unlimited for life unlike you snakes over double my original pricing. I'm done. Hopefully this helps other decide NOT to use Xfinity.

Xfinity is not overly reliable compared to other ISP's I have used. What really sets them apart is their incredibly terrible customer service. Since the last time I had to call them, they have removed any ability to speak to a human on the phone, funneling you (whether you like it or not) to their automated agent, even if you say "no" 12+ times. The automated agent, of course, is terrible and can only answer the very simplest questions.

Comcast raised my business internet service fee excessively so I changed providers. Then they raised by mobile phone service excessively so I changed providers. In both instances their policy does not provide for a prorated discount for unused services. I was charged for time and service they did not provide. It feels like a kick in the pants for leaving them after huge price increases! About a month after dropping the internet service I received a card inviting me back at a lower rate! I will never do business with this company again. They deserve their bad reputation.

I had to replace both of my old Xfinity boxes because the remotes got chewed by my puppy. XFinity apparently “upgraded” to these new ones. I got two new boxes that included new remotes, took them home and installed, and neither of the remotes would pair with the TVs. Took the remotes back to XFinity but they don’t give out different remotes; you have to get the whole new box - so I came home and got both boxes, returned them and got two more new boxes with two new remotes. One remote works but the other box will not load, even working with technical support trying to fix the problem for over an hour. The one box that does work is so painfully slow. I am probably going to give up Xfinity altogether and just stream like everyone else.

I was a long standing customer of Xfinity for years. I moved into a community that is only serviced by AT&T. A month after reviewing my service due to the condo I moved into being unhabitable. And relocation was necessary. I was then billed $216.