Xfinity Internet Reviews

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About Xfinity Internet

Comcast Internet Service has Flex 4K streaming and hotspot services. Find the right speed of service for your home by answering a few simple questions to have Comcast match you with the right plan. Comcast Internet Service also has advanced security features that block online threats to connected devices through its free Gateway service.

Pros
  • Frequent deals
  • No-contract options
  • Reliable speed
Cons
  • Service can be pricey

Xfinity Internet Reviews

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    Page 2 Reviews 5 - 35
    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed April 18, 2025

    Their customer service is atrocious. They make it practically impossible to verbally speak to a representative. Their billing for internet seems like a scam. They say that it’s $55 a month for 5 years- no contract. I have had it only for 2 years and it went up to $124 without notice and now it’s $112 and I can only text with them. I guess they only pick up the phone, if it’s sales. Their catch is that they are a monopoly in certain areas.

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    Reviewed April 17, 2025

    Every night I have to struggle rebooting beyond numerous times to get a signal. The apartment complex does not allow satellite dishes so I am stuck with this incredibly awful service. I never recommend them ever. If I had a choice they would be gone yesterday. I can't believe they are still in existence.

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    Reviewed April 15, 2025

    COMPLETELY HORRIBLE. You think that spending 40$ a month you get decent Wi-Fi but nope. You just get railed in the back for no good reason while they take your money and you get HORRIBLE INTERNET.... I WOULD NOT USE XNFINITY. IT'S A WASTE OF MONEY.

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    Staff

    Reviewed April 13, 2025

    Had an Xfinity customer service employee come to our home today to install new equipment. The employee's name was Martin who works out of the Jackson Michigan office. Martin was here for a couple hours and swapped out the equipment and rewired and grounded the outside box. This man is the type of employee any business needs to come to a person's home for repair or install. Professional, personable and knowledgeable. Great attitude, loves his job and spoke very highly of Xfinity.

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    Customer ServiceStaff

    Reviewed April 11, 2025

    I am cancelling my service. I had called 2 months ago and they told me that my cable was cancelled and my new fee would be $90 a month for just internet. Well it was never cancelled and they told me that there was no record so they cannot help me. I asked they credit me for the cable and I would continue with my internet only service. They refused so I cancelled. I had so much trouble in the first place to get through to speak with an actual person as well. What is going on and what happened to customer service?

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    Customer ServicePriceOnline & AppStaff

    Reviewed April 10, 2025

    If you are in the state of Washington, expect Xfinity to lose service on a regular basis. Do not go on paperless billing, so you have their contact number and can watch their charges. Do not go on auto pay so you can be alerted on what you are paying. If you need to speak with them in regard to your service or bill, be prepared to spend an hour on the phone while the agent puts you on hold after every question to read what they should say next. Not professional assistance, it was strained and I almost hung up thinking I called the wrong number and was being scammed. When we moved to the Seattle area, we went with Xfinity for our internet service due to being one of the only major brands available. It has been a huge disappointment. In the 5 months we have had the service we have lost internet due to something on their end 6 times.

    I pay for several streaming services for our Television watching as we opted to not install satellite TV at our new home. I went to my account today to see if they had a cable package due to losing wireless services so often, to find that they have been charging me for what they call "NOW TV" service. I was not aware. I have been on auto pay. My fault for not watching my back. NOW TV streaming service is not compatible with Samsung Smart TVs, so why would I want it? The website does not list a contact #. So, if you go paperless billing, you have to hunt that number down.

    After an exhausting 52-minute conversation, I was able to get this unused service removed from my monthly billing, she then gives me a monthly cost of $108 for my internet, why I ask? Oh well let me adjust that for the removal of the tv package, another 12 minutes. I then ask to be credited for the 5 months of tv streaming that they are aware I have not used. I was told, and I quote: "Management feels you should have caught this sooner. As you have been paying the bill, it is your responsibility." Well, that's what I get for being on auto pay and paperless billing and trusting a Corporation.

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    Customer Service

    Reviewed April 6, 2025

    Terrible service: customer support and reliability issues. We constantly have to call customer service because our internet goes down, and every time, the support is unhelpful. When try calling customer service, we cannot talk to a real person. Most recently, we returned our cable TV box to switch to internet-only service—but once again, our bill was incorrect, and customer service was no help. What should have been a simple fix turned into another frustrating experience. Instead of resolving the issue, they tried to upsell us and claimed we never returned the cable box—until we showed them the receipt, and they suddenly changed their story. Unfortunately, Xfinity is our only option in this area, and dealing with them is always stressful and frustrating. It is not BBB Accredited. **

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    Customer Service

    Reviewed April 5, 2025

    We have been an Comcast/Xifinity for forty + years. In prep for a move, we went to Burlington Ma Store told them when we wanted to cease our service ( in two weeks). Came home, and they turned off our service!!! They sent a Xfinity Tech who was great, and did his best to solve the issue. All the management just passed the buck, blamed others and would not call you back. Not even an apology. Had no service (internet &TV) for three days! If we can cut the cord in our new location, it we will. How a company can be this inept is alarming. It is the "Peter Principle" at its best!

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    Customer ServiceContract & Terms

    Reviewed April 5, 2025

    The worst, the worst, the worst. Do anything you can to avoid getting Comcast service. Some places it’s the only game in town so we’re stuck with it. I must’ve spent 10 hours on the phone now trying to set up service with them. The first time they canceled my contract because they claimed I was supposed to pick up the equipment and I didn’t, but they never told me I had to pick up the equipment. When I set up the second time, they offered me a worse deal, but claimed it was all they could do; when they confirmed it, it was wrong, and so I called back again.

    I finally got a supervisor, she said that I could have the original deal but she never confirmed it either. She gave me a phone number I could call her out without having to go through the system but she never calls back. So I still don’t have service and I don’t have any confirmation of the deal they’ve offered me, I do have the equipment but I’m not setting it up until I know what I’m paying for! I just freaking hate dealing with them. It always takes at least a half an hour to get a human being on the phone because none of the options ever really apply. I literally want to pull all my hair out when I have to deal with them.

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    Customer ServiceSales & MarketingPrice

    Reviewed April 1, 2025

    I have been with Comcast for years and am DONE!! You agree to a price and they out of the blue raise it and if you don't notice, it gouge as they have your automatic payment. Then they will consistently lie to you to get you off the phone. I have found in the last 6 months alone over 500 extra charges and was told by a supervisor it was going to be refunded...only to later told they will not stand by that as it was false... You will spend hours on the phone only to get the run around, told things that are not true then keep up the scam. How they get away with this is beyond us and one can easily see with all the complaints this is how they treat everyone! Someone should start a class action suit!!

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    Sales & Marketing

    Reviewed March 29, 2025

    Xfinity/Comcast is by far the worst service I've ever had. I have lived and worked in 27 states across the country and have never had such ridiculously horrible tv/internet service. It constantly freezes, the internet goes down all of the time and the picture/sound quality is unbelievably bad! DISH was a much better service! Don't be fooled by adds and sales geeks.

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    Verified purchase
    Customer ServiceInstallation & SetupSales & MarketingStaff

    Reviewed March 27, 2025

    After adding the Xfinity stream plan which was advertised "125 channels" and it was giving me error. I called the customer service for help, the agent decided to send a technician on 3/24/25. He found out that it requires a box which was never mailed. The agent asked the technician to get the box from his truck and install it if I agree to pay $15 for activation and $100 Technician fee which was never advised from the previous agent, I did not agree. I went to Xfinity store and picked up the box and found out that there is no "125 Channels" but several apps which requires additional subscription every month.

    I returned the box next day and called the number 800-266-2278 to cancel the plan. The automated service would not allow me to talk to an agent neither had an option to cancel the plan. I called six times with no luck - the Virtual agent could not understand "cancel the Now tv plan." I wish Xfinity would understand that their automated service is worthless, and it will damage their reputation.

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    Punctuality & Speed

    Reviewed March 26, 2025

    I have contacted internet support multiple times, and the issue continues to not be resolved. Please fix your own switch be-36111cs01.seattle.wa.ibone.comcast.net, it continues to have a +/- 36% packet loss for traffic. Currently sitting at about 60% average, based on time of day. Also having trouble uploading the pingplotter data, because of the packet loss.

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    Customer ServiceContract & TermsPrice

    Reviewed March 24, 2025

    I've never had a problem with the internet product, it's ALWAYS been their customer service. From trying to get to a human, to humans I can't understand. And then they want raise my rates! So when I tell them I'm cancelling, they threaten me with a 500 cancellation fee. Supposedly I'm "under contract." Well if I'm under contract, why are you raising my rates? I told them to cancel it anyway, they could charge me 500 but I wouldn't pay. I cancelled my autopay. I will dispute it with the bank. At this point, I WILL GO BACK TO PRE INTERNET DAYS BEFORE I EVER USE COMCAST AGAIN! I WILL NOT BE PRISONER TO THEIR CORPORATION! Comcast needs to realize quickly with the economy forcing people to cut costs they aren't the only providers in town anymore.

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    Customer ServicePrice

    Reviewed March 24, 2025

    I have had a few times where people on the phone have helped me but it's not until I've waited 45 minutes to an hour on hold and the problem with them is that there's no competition in town that offer the same things and their prices are absolutely out of line. They are ridiculous and I'm so sick of calling them and trying to downgrade my service and all they do is try to push their phone on me because I do not have phone service with them.

    Well guess what I hate your service period. Why would I move my phone service to you? I would never do that and I tell them quit trying To make me buy your phone service when I'm not even happy with your cable and your internet service. There's gotta be something we can do. I don't want directv. I don't want Satellite TV. I just want regular TV and cable and I want to be able to record my programs on DVR But it seems like I can't get that in this town. That's the only place I can get it and it just sucks because it's just completely out of line. The pricing is just ridiculous.

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    Reviewed March 23, 2025

    I have been a customer for 37 years. I have suffered all the excuses. But the last was the deal breaker. They overcharged me by 100 dollars and after talking to 4 people they still reused to refund me the 100 dollars, instead telling me they would credit me on the next bills. This was unacceptable. They are not honest and I am currently ending my many years as a customer. They treated me badly and I won’t deal with them again. Hope they read this!

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    Customer ServicePriceReliability

    Reviewed March 17, 2025

    Their service is unreliable, we lose Internet at least once a week for several hours at time. They charge ridiculous rates if you use any data over the plan and their customer service barely speaks English and resembles AI in their thought process.

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    Staff

    Reviewed March 16, 2025

    Horrible company! The WiFi is fine but when something goes wrong with it, it is essentially impossible to get connected with a real person to talk about the issue. Once you do, that person likely doesn’t speak great english so their explanations are useless and unhelpful. For example my bill is currently double the amount it should be. It took me multiple hours to connect with a real person and once I did she could not give me a clear explanation as to why the numbers were so high. I’m not sure if she didn’t understand the issue and was trying to come up with a false explanation or if it was because of the language number, but not only did her explanation make no sense but she switched the numbers around every time she tried to explain.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 13, 2025

    After paying Xfinity's overpriced upgrade fee for a new "faster" router and modem, my internet went completely out. I contacted the customer service number only to have it hang up on me. I called back and was routed through a lengthy automated and useless system. However, I finally did reach an individual. I explained my internet was out and I'm a home-based business, so this was extremely concerning. He assured me a technician would be out the following day, but he would call back during his shift to update me. Almost 48 hours later, no call back, no service technician showed up and still no internet. Time to get a new internet service provider.

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    Customer ServiceStaff

    Reviewed March 6, 2025

    I received a cold call from "Xfinity" who wanted personal information. When I refused to give it to him he hung up on me. When I attempted a call back the same thing. I looked up another customer service phone number and got a recording of wanting a phone number or account number. I could never get a hold of a live agent just the recording that was on a loop.

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    Customer ServiceStaff

    Reviewed March 6, 2025

    When we moved into our current home, there was no cable internet connection. We bought internet from Xfinity in July of 2024. We picked up our router and a technician came out to lay an internet line across our yard. Since there was no previous cable connection, they were required to connect our home to the utilities out by the street. Everything seemed fine. The internet connection was strong and our experience with Xfinity was fine despite them promising us a Wi-Fi extender for the home, and then not providing it. Xfinity informed us that a team would be out to bury the cord soon. Soon, in my mind, meant within the next several months. This was absolutely not the case.

    The bare internet cord sat across our yard for 6 months with no updates from Xfinity. At this point, we were fed up and worried the cord would be ruined by our vehicles running over it because they ran the line directly across our driveway with no way to prevent the vehicles from going over it. My husband buried the cord that ran across the driveway, but we left the rest of the cord out which was at least another 10-15 feet of exposed cord. I began calling monthly for updates. Xfinity's customer service was rude and unhelpful.

    Each time I called with questions, they told me that it was not in their hands anymore and we needed to wait for the "third party" to come and bury the cord. They had literally nothing to offer us. Eventually, the "third-party" showed up on the property to make markings for utilities. They left a phone number to reach out if additional questions arose. As time continued to pass and there was no indication of a team coming out to actually bury the cord, I started making calls to the number they left. I spoke to the woman two different times. The first, she told me they were waiting on ComCast to approve a "black top cut", and it was going to be several more weeks.

    After a month had passed, I called back for an update and she indicated that our address was on her list and that she would be out to redo the markings because they expire every 14 days. She did not show up to redo the markings. However, a team finally came out to bury the cord after 8 months of it laying bare in the yard.

    On a positive note, they did a really great job and buried the cord entirely! I just want to express how frustrating this experience was and how much we have paid Xfinity for service, just to have them essentially shirk responsibility to finish their job. They will insist we pay the bill but will not finish the job in a timely manner and will continue to handle customer service encounters poorly. After 8 months, I am so grateful we finally have our cord buried but will genuinely urge people to reconsider choosing Xfinity due to their lack of urgency and insufficient work.

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    Customer Service

    Reviewed March 4, 2025

    Xfinity has the worst customer service I have encountered. Today, on their 'live chatbot' I was told I'd receive a call in 20 minutes in regard to a billing concern, after over 1 hour they called, it was their 'outsourced' tech. customer service who called. He informed me I would receive a call from billing within 2 hours, it is now 4 hours and no call has been received from their 'outsourced' billing customer service. The issue was over 70% increase in my bill. This issue wasn't addressed. I regret moving my cell service to Xfinity because there is no reason to expect any better customer service than I have already experienced.

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    Reviewed March 2, 2025

    Customer for a decade. Never needed to view my plan till now. There is no option to view what my plan is without being upsold. Just want to view it in my account only. No such luck. I am moving to where there is no Xfinity service. In this last month of service they overcharged my usage even though I have unlimited data. So after notifying them of my last month suddenly overcharges happen. After 10 years as a customer you think they would not try to extort extra money from me. Haven’t you received enough $ from me over the years? Is this how you repay loyalty? Good riddance.

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    Customer ServicePrice

    Reviewed March 1, 2025

    Horrible customer service. Instead of trying to resolve your billing or internet issue, they will try to up sell you to their mobile plan constantly. Then, when all is said and done, they will charge you with the wrong and higher amount bill even though they sent you an email with the correction. They are the worst internet providers.

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    Reviewed Feb. 28, 2025

    Xfinity/Comcast are crooks. I disconnected my service, turned in my equipment, paid my bill. They never closed my account. They threatened me with collections because I wouldn't pay for the service I did not have. I have called multiple times and spoke with people from every country but America. They never do what they say they are going to do.

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    CoveragePrice

    Reviewed Feb. 27, 2025

    Hold up, wait $135 for basic coverage after I've been a loyal customer for more than 2 years! Lmao. Ripping customers off isn't a great way to earn their business. $55 is Comcast unlimited for life unlike you snakes over double my original pricing. I'm done. Hopefully this helps other decide NOT to use Xfinity.

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    Customer ServiceStaffReliability

    Reviewed Feb. 27, 2025

    Xfinity is not overly reliable compared to other ISP's I have used. What really sets them apart is their incredibly terrible customer service. Since the last time I had to call them, they have removed any ability to speak to a human on the phone, funneling you (whether you like it or not) to their automated agent, even if you say "no" 12+ times. The automated agent, of course, is terrible and can only answer the very simplest questions.

    The only way you can talk to a live human being via online chat is if you say that you would like to dispute a billing charge - this gets you to a live chat agent. This live chat agent will of course try to upsell you in addition to helping answer questions. If you have an option to use another ISP - do so. Preferably not AT&T, who is almost as bad.

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    Customer ServiceCoveragePricePunctuality & Speed

    Reviewed Feb. 24, 2025

    Comcast raised my business internet service fee excessively so I changed providers. Then they raised by mobile phone service excessively so I changed providers. In both instances their policy does not provide for a prorated discount for unused services. I was charged for time and service they did not provide. It feels like a kick in the pants for leaving them after huge price increases! About a month after dropping the internet service I received a card inviting me back at a lower rate! I will never do business with this company again. They deserve their bad reputation.

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    Installation & Setup

    Reviewed Feb. 24, 2025

    I had to replace both of my old Xfinity boxes because the remotes got chewed by my puppy. XFinity apparently “upgraded” to these new ones. I got two new boxes that included new remotes, took them home and installed, and neither of the remotes would pair with the TVs. Took the remotes back to XFinity but they don’t give out different remotes; you have to get the whole new box - so I came home and got both boxes, returned them and got two more new boxes with two new remotes. One remote works but the other box will not load, even working with technical support trying to fix the problem for over an hour. The one box that does work is so painfully slow. I am probably going to give up Xfinity altogether and just stream like everyone else.

    Anytime you want to go backwards (for instance to watch something else) there is at least a 10 second wait with a little circle going around. This box was not ready to be released and shame on XFinity for putting these out there like this. I’ve never seen anything so poorly designed and unusable. The interface sucks. Four trips to XFinity store, 40 minute wait times, thanks but no thanks.

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    Reviewed Feb. 22, 2025

    I was a long standing customer of Xfinity for years. I moved into a community that is only serviced by AT&T. A month after reviewing my service due to the condo I moved into being unhabitable. And relocation was necessary. I was then billed $216.

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    Xfinity Internet Company Information

    Company Name:
    Xfinity Internet
    Formerly Named:
    Comcast Internet Service
    Website:
    www.xfinity.com