Viasat Reviews

I am a really easy customer and always give 5 stars to the products I purchased as long as it is OK or so so. Can you imagine how to make a mild person upset? Viasat did. If I can, I will give Viasat a negative star because I have never seen an American business make a profit like them. It ended up robbing people! I do not want to talk about their internet speed. You do not have many options when you live in the countryside. I just want to tell you my true experience with them. Be very careful about your final bill! Cancel one month in advance to avoid paying them a whole extra month that you do not need! They rob people without a doubt and the customer service is for their convenience and NOT for you.

We paid a few months for nothing because do not have an internet, the email also can't work, it was no any speed...After a few months we are cancel the service but they charge us over 3000$ and after the returning the stuff they also charge us over 300$, it's not a internet company. It's a scammers, stay away from them, it's a lot of stress.

We had to sign up for Viasat (via the phone) in our new rural area because we had no choice but them for hi speed internet. We did not get that service. Instead, we got constant buffering and slow internet, and extremely intermittent wifi calling. IN ADDITION, THEY TOLD US WE COULD CANCEL AT ANY TIME! NOT TRUE—they never told us when you sign up there is a 2-year contract. We didn’t find that out until 2.5 months later when we called to cancel! So they don’t cancel the day you call. They wait until the NEXT BILLING PERIOD, which is yet another month you have to pay over $200 / month for crappy service PLUS a $330 penalty fee. DISHONEST COMPANY, TERRIBLE INTERNET SERVICE. Don’t bother. Find Freedom Fiber in your area or another Fiber company in your area like we did: 100 TIMES BETTER!!!!

When we first signed up in 2018 it was okay. Each year the service is slower and the price higher. Now we're paying $170 a month for service that basically stops on the 15th because of data caps. Extremely high price for half a month's service is unacceptable. I'm counting the days until rural internet is rolled out at my address.

First of all, I was calling to get Starlink when I was convinced by the salesman named Alex that it would take 6 months to get starlink and that starlink's sister service ViaSat was a much better deal because it had no upfront costs and I qualified for a free installation. Sounds great except that when I said to Alex I'd had experience with internet services like them in the past I had discovered that the speeds were not adequate for my needs. Alex assured me that if I wasn't satisfied the installer would take it back immediately and cancel services. I shouldn't have listened to Alex at all because sounds like it was all just a scam to get me to take viasat versus purchasing star link which I can tell probably by now is going to be better no matter what.

I am hoping this helps others. We had limited choices as we are in a rural area. We choose Viasat and had NOTHING but disappointment. Our hotspots work better. We ended up paying $460 to cancel! We ended up going to Starlink, the BEST internet service I have ever had... and I think I've had most of them: Dish, Comcast, Coastinet, Direct TV, Spectrum, Verizon, Frontier, and Viasat.

This company is sneaky. They went into my Viasat, my personnel login and changed my bill date. When I call them people who hardly speak English play phone games but when you live in the middle of nowhere, what can you do.

Updated on 05/03/2023: Was charged for a Tria even though I had returned all equipment and had the delivery receipt showing all 10 lbs of equipment had indeed arrived at their end. The charge happened on 3/20/23, I spent 3 days trying to get this error charge resolved and a refund back. Viasat stated they issued a refund on 3/24/23. Well now it’s 5/2/23, my bank has not received a refund to date. Viasat replied to my Better Business Bureau complaint that they issued the refund 3/24/23 and if I disagree, to send them all my statements as proof.

I have called several times to disconnect this service and they refused to stop my service. They have on record that I called many times to stop service and they still have been billing me for the last ten months when I don't even live at the address anymore. And after calling again they still did not stop the service. Now I have to go to the bank and press fraud charges for the last ten months and get my money back.

This service is the absolute worst! There were times it didn't work for a week. Forget having service in the evenings, high traffic times = no service for you. I called to complain and cancel my services and they will not let me out of my contract without an $800 fee. I told them it doesn't even work and I shouldn't be charged for services I can't even use and was hung up on by the service rep manager.

Their modem capabilities does not match what they claim online. I had to cancel and returned their equipment. But now they are claiming I did not return the equipment and are trying to charge me. This was after several calls reminding me to return the equipment and me saying each time that I’ve already returned it through UPS with the box and UPS sticker they provided. They explained they will be able to track it themselves. I haven’t heard from them for about 3 months and all of a sudden get an email saying they will deduct a payment using my last payment method. When I contacted them they say I did not return the modem. The modem was returned in the box they provided along with the power cord and the receiver from the satellite as instructed.

UPDATED 2/22/2023: After four phone calls and being DENIED an address to return my equipment at my own expense because I haven't received their box with a preprinted label, I'm finding that they will charge your card on file for the failure to return the equipment. If you dispute the charge with your credit card company, they send it to a collection agency stating you failed to return the equipment. This is 100% fraud. They refuse to give you a shipping address, refuse to give a tracking number for the box they say they sent by UPS stating they don't have that information but yet, they know the box went out...? How is that possible? All UPS shipments have a tracking number. They tell you to keep calling back to check on the box if you don't get it.

Since we live in a rural area we did not have many choices and had Viasat for four years. Customer service was horrible. When you did get a representative they usually read from a script and they would always try to upsell you in order to solve an issue. I got the best service they had but half the time I was stuck with constant buffering and outages. One time we were down for almost a week and we were never reimbursed. I was always rebooting the device. But the worst was when we finally were able to disconnect this horrible service. We always paid a month in advance.

THE WORSE INTERNET AND CUSTOMER SERVICE!!!! I lowered my bill because I was paying a high amount for service for almost a year that sucks and did not hold up to their advertising, couldn’t work from home, kids couldn't load homework, and you can’t stream on it. I had the highest package offered knowing my family needed it, WASTE OF MONEY! I lowered the bill, got the same service. 2 months went by with the new payment and they decided to pull the previous amount out of my account, told me their system didn’t recognize the change but did confirm the agent changed my package to lower amount.

Our first disappointment was that we could not use our land line with Viasat, as there is a one-half second delay, making conversations impossible. We had to go back to Centurylink, meaning another $50 a month due to Viasat's poor service. Then we found that our cell phone service was the same, a half-second delay, meaning that we we had to turn off wifi assist, using our weak T-Mobile signal for mobile service. Then we found that television service was weak at best, with the spiraling arrow in the middle of the screen that I suggested to them should be their company logo. We do not watch a lot of TV, only turning the set on late in the day and turning it off around 8PM, but still, we get the emails advising us that we have used up our service around the tenth of the month. I refuse to buy more, as it appears to me to be their business plan is to nickel and dime us for more service.

I am four months shy from canceling this awful internet service. It costs a fortune for buffering. It is dreadfully aggravating to be out of “high-speed internet” after a few days. It is a rip-off. You would be better off without internet services than throwing your money away on this crap. Viasat does not warrant one star.

BEWARE: A sales person outside of the US sold me ViaSat based on a money back guarantee and promised me speeds that were completely not true. After I called the main company, they told me that what the sales person told me was not true and that they couldn't honor the word of the Sales person. So basically I lost my money and they didn't want to cancel the contract. Very, Very Bad! I do not recommend them and you can't trust anything the sales reps tell you. They don't even work for the company as they are a 3rd party. Stay away! That's my advice.

Due to modern technology with 1080p and 4k you will use all your data(150gb) asap!!! I did not understand how much data is used to run a house with a 23yr, 16, 8, husband and wife. Do not get this they will not let you out the 2yr contract. NO 30 day trial!! I'm not buying more data. throttle speed was around .98mbps down and .2mbps up(after data gone). Very unhappy and canceled!!

I signed up for Viasat home service based on their assurance of quality service. They are the worse I have ever experience, customer service is poor to say the least and when I canceled they tried to con me out of a couple of hundred dollars. I told them when I agreed to the 2 yrs my exact word were, "Yes as long as the quality of service was as stated" - it was not. I also told them that they no longer have direct pay authority, they charged my account anyways which my bank was able to get my money back. Now two years later they have turned it over to collections.

This is the most horrible internet experience I have ever encountered and if I could give negative stars, I would. I signed up for service in June of 2022. The speed was slow and the latency was not working for my home office. I cancelled my service in October of 2022 once I discovered a mobile hotspot was 10x faster and was a much cheaper option. They provided a box for equipment return with an image instruction sheet showing what equipment was to be returned and how to pack it in the box. It could not have been easier to follow. All equipment was packed up and shipped. I paid my last invoice and everything was done.

A customer service rep called me and once I said I was going to think about it they hung up me real quick. Not to mention lied about the service they provided and what was included with their internet. When I called back to speak with someone else, the woman insisted on getting my full name and contact information and I simply had a question. Ridiculous, I will never use this service or recommend. Absolutely horrible!! If there was less than 1 star I would have given it.

After purchasing Viasat I learned just how aggravating it can be to keep paying for Gigabites. No, you don't have to pay for that time if you don't mind a fuzzy picture on your screen, but the catch is paying in increments for more and more - a hassle and much more than the stated price. Then there is the customer service...very friendly people, but the service does not equal the veneer of courtesy. I have been waiting for five months for them to get the return box of the equipment to the right address, and they are now threatening to charge me $300 for not returning the equipment - they won't let you send it in another box. Don't get caught in this trap!

They have the worst internet service you will ever experience. You cannot stream movies as they stop constantly and have poor viewing quality. The service is intermittent and spotty. They are also overpriced! I had to spend almost $300 last month on internet because of their limited data plans. Then in cancelling their horrible service, they are charging me $160 + they want me to go on the roof to remove their equipment or will charge another $100. Do yourself a favor and NEVER use them! Worst experience w/ internet that I have ever had. Use unlimitedville.com. Cheaper and unlimited data w/ no contracts.

I cancelled my service in late November. They are still charging me in January stating they’ve “extended my disconnection” date. I finally had to call and say I needed to remove my payment method and they threatened to cancel my service and send me to collections. The internet was painfully slow and after spending 5 hours on various calls I cannot cancel my service. I would not advise them at all!

I have been using Viasat for over 2 years now (because it's either them or Hughesnet) and started having issues with connectivity so I called customer service and the First Lady I spoke to was great. Tried to help me as much as she could then I spoke with the supervisor on duty and at that point was told flat out to stop using my gaming systems and was also told that the only type of special offers was for new customers only to upgrade so therefore was basically told they don’t care how long I’ve been with the company. If I wanted higher gb then I’d have to pay almost double what I pay now which it would go from 179 to almost 400 a month and even then using my game systems I’d be out of data within a week of my plan refreshing and they no longer have “so called” unlimited plans which were never unlimited to begin with….

We moved to a rural area. Viasat was chosen as our provider, as they "offered" speeds needed for gaming. Streaming was possible, much less gaming! A tech came out and "fixed" the problem. Not the case at all! Our ping was about a 65 when we needed around 700. What we were promised. We were immediately charged for a full month. $266 which is absurd because we had to use our hot spots if we even wanted to watch a movie. I called to cancel and was explaining my issue. The supervisor literally hung up on me and noted that I was rude. Are you kidding me? He would not let me speak. He talked over me and would not hear a word I was saying!

Up until 1.5 mos. ago it worked ok, but slow speeds etc. Now for some reason despite having techs out 3 times & 36 hours on hold w/ Viasat it works approx. 25% of the time now. I have spent hours and hours trying to get it resolved. I will be cancelling soon.

I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes Net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose.

What a total waste of money. You pay for a plan and when that runs out no more tv for you. What is the point of paying for internet if you can't stream your TV? When I spoke to a rep at Hulu she said the latency number has to be under 50 to stream and that the internet provider could lower that number. Well of course this crappy company is about money not service. My service lasts about a week before it does nothing but buffers. You pay a monthly charge for 1 week of service. Rip off. I cancelled this service when they didn't want to help with the latency issue. Held hostage by ** internet. Bbb should look into their business.

Long story short as I’m getting tired of typing all this over and over again, I was told by 2 different people on a recorded call that I could use my own modem so I didn’t have to rent theirs every month. After the absolutely terrible and lazy install, I went and picked up my own modem. I hooked it up and it didn’t work. I called them and was then told I couldn’t use my own modem. So already that’s straight-up fraud times two on their part. I called them to come have the dish moved as it was out in the front of my house above my garage, practically in my rain gutter. They gave me a 3-hour window for a couple days later. The person called me with 10 minutes left and said he wasn’t paid so he’s not coming.

We transferred our internet service to Viasat a few years ago, because they claimed to provide better and faster service than our current provider. We found out quickly that this wasn’t the case. The service wasn’t faster. In fact, at times it was slower connection speeds and we had numerous instances of no service at all. When we tried to cancel due to this, they said we would be charged a termination fee, so we stayed with them until moving out of the area at the end of July, 2022 - at which time we called to terminate our service and paid the termination fee. They mailed us a box to return our equipment. The box we received did not have a return label on it. We’ve reached out to Viasat numerous times over the past few months, in an effort to get the equipment returned.

Before signing up for Viasat, I asked the rep via text about the latency I could expect since that would determine my ability to stream programming. He told me no latency. I signed up and have been unable to stream adequately before and after they throttle me each month. Ran a speed check and it's okay, but the latency is ridiculously high, no wonder I can't stream. Stay away!

Terrible service! Costing me $184.58 internet per month. More than most companies or states. They take advantage that they are the only ones out here. High speed for only 12 days :-( They did not actually say there was an amount. Lies and Greed! Customer service is awful and to cancel they want me to pay $15 per month for a year and a half. Swindlers. This had been a horrible experience. My first and last with Viasat! Who’s running this company? Do they even know what’s happening at the lower levels?

I canceled service with them due to a separation from my husband and they charged me an early disconnection fee that I paid. Then they told me I would receive an equipment box to send back the equipment, but I was told that the piece on the actual satellite dish that they install would be retrieved by one of their technicians in the area, no problem.

My ViaSat modem died so I call for a service appointment; this is after I spent an hour talking to technical support who finally agreed the modem stopped working. The service call was scheduled for within five days. On the fifth day, their field technical sent me a text stating that he doesn't have any equipment and would have to reschedule for another 5-day wait; silly of me to think a satellite internet company would have a spare modem around somewhere. I called Viasat to confirm this and said that I have no scheduled date for a service call. At this point, I am trying to restrain myself from pulling out the remaining few hairs on my head.

I would give 0 stars for this review but the system will not take it. So they automatically get 1 star. Let me explain how these crooks do business. First, I've been a customer of Viasat for over 6 years. I've been on auto pay since the beginning so I've never had a past due bill. Beware, should you ever need to cancel their service, you must do it prior to your billing date. They will not disconnect your service in the middle of the month, unless you are past due. I called to cancel service because I have no use for it anymore now that my employer will no longer let me work from home.

On the initial call the representative stated that it would be $69.99 for the internet service and failed to mention that this was only a 3 month promo and after it would cost $99.99 per month! Then they charged me for Phone service and easy care plan that I had not asked for or been made aware of which added another $30 to the monthly bill. For a spotty service that caps you at 60GB and gives you lower speed after, it's horrible and the only thing keeping me is the 2 year contract cancelation penalty!

Had Viasat installed in the second week of July. Day after it Was installed I called them because of the slow speeds and not being able to connect and when it did all it did was buffer see a few seconds back to buffering. In three days 60 gig was used and we never was able to get a usable connection. My son had to get a hotel room in order to work because you wasn't able to get a continuous connection to work from our house while visiting. Customer service is a the worst. They cannot deliver what they promise.

I purchased the system in October of 2020. Did not do a lease, which I am now regretting. Paid about $95/month after all charges for the most basic Bronze plan. Speeds are amazingly slow at all times, anytime of the month. Most of the time we can barely stream, lots of loading. That is on a good day. We've used this service both for business (I'm an engineer) and streaming. Decided to switch to a cellular-based hotspot. The difference is incredible and it costs roughly 1/3 the price as Viasat. Here is why they are only getting 1 star: When I cancelled, they want me to return all the equipment I supposedly "purchased" or pay $300 which was how much I purchased everything for!!!! What??? And, $60 cancellation fee... What? I don't even have a contract because I paid for my service.

ViaSat promises you the best thing since the slice of bread up front but the delivery of service, quality of product and overall speeds for the price is absolute **. Don't even think about signing up. This company is doomed.

Just had Viasat installed 7/7/22. Our plan is Unlimited Silver with 60GB of high speed & Unlimited Standard speed data. We had the "Data Extender" turned on since the start so, according to their website the streaming should have been at the standard 480P and not the 720P High speed data. I called to ask why they say I used up all my 60gb of data in the first 10 days. The answer I got was that 80% of the high speed data was used on streaming. I think this data extender is untrue and **. They are taking advantage of the customers so they can sell more data. In my opinion, that is cheating the customer. Make no mistake, they control everything. It's designed to sell more data. We live in a rural area and only have a couple of internet options. I regret signing a 2 year agreement.

Someone needs to hold this LYING THIVING Company accountable. We have Viasat Internet where we live (rural area). We do not have many things that are allowed to be on the ViaSat Wi-Fi. Everything (basically two TVs and a phone), the TVs are through Roku only which has data saver on running at 480 and 720 and are not ever running at the same time (we unplug them from the power cord); the phone has no apps but YouTube which is at the lowest quality with no updating or background allowed. These devices are never really ran because we work quite a few hours a day and when ran we do not watch anything that would have to be watched in high quality like 4k; all are completely disconnected from the Wi-Fi (to which the ViaSat App says nothing is on Wi-Fi); yet it still continues to somehow drain 10gb of data as we are not home.

The connectivity is basic at best. The customer service is pathetic. You get locked into a 24 month contract and are expected to wait until the end of your billing cycle to schedule a paid (95 USD) technician visit to uninstall/return the equipment. Please save your money and time.

By far the worst experience with any company I have ever had! Completely incompetent. No one seems to know what they are doing. After 5 weeks of trying to cancel the horrible service they are still charging me!

By far the worst internet service provider I have ever had. Told my with the plan I was going with that there would be no contract. Internet is so choppy that after spending 312 dollars my first month on my 149.00 dollar plan that I canceled. They then told me I still have 22 months left on my contract and that they were gonna charge me 350 dollars for early termination and over 300 for the equipment. Have had nothing but crappy internet and customer service with this company.

Easily the worst customer experience I have had. Some of the worst internet I have had, but sadly was one of the only options for rural internet (try Blazing Hog). Good luck getting anything done when weather will stop all internet functions and their data cap is abysmal. Their customer support team are incompetent and rude. They didn't even provide me a wrench to dismantle the items I need to return WHEN IN THE MANUAL IT SAYS IT'S PROVIDED! The kicker? I had called to complain about it, when they told me "Sorry, there are no wrenches provided." WHY WOULD YOU SAY THE WRENCH IS PROVIDED IN THE BOX WHEN YOU DON'T PROVIDE THE WRENCH??? I hate them. I hate them with every fiber of my being. Worst customer experience in my life, bar none.

I have had Viasat internet for more than three years. It was my only option as I am rural. I increased my speed and data cap and still had very poor intermittent service which still ran out of data before the end of every month. I am a senior on a fixed income and 170.00/mo is ten % of my income. I discontinued service three days after billing cycle started and they will not refund one cent after only three days use this month. It is their policy but it is not ethical. It forces me to the food bank this month.

They keep the speeds up for your trial period and as soon as it’s up and you’re locked into the contract, they drop it down! If the sky is even a little cloudy you have no internet! And when it snows or rains you’re definitely going to be out of internet for a while! Do not waste your money or time with this company!

This has to be one of the worse internet providers available in my area. I told this company when I placed my order that streaming was necessary, The person that set this up said that this wouldn't be an issue since I had the best plan they offered; only that gaming would be an issue. No problem there, we don't do gaming. I was told by their installer that it would take a few days for the speed to be reached & this NEVER happened and we gave them a little more than 2 weeks to do so. To top it off, was forced to pay for an additional month after only having this "service" for 2 weeks AND an early termination fee! So sick to my stomach over this since they did NOT provide the service they said they were going to and I had "The Best" plan they offered. The supervisor was just as dismissive and essentially said sorry, but too bad. Valuable lesson: don't use a satellite internet provider.

In my area, unfortunately our only option for internet was Viasat. We called and inquired about setting up services. At the time I informed them that I VPN in for work, stream our TV and media, and play games on occasion. I was told that the package would be able to handle all of this. From day 1 though the internet just never worked for us. It was extremely slow and was disconnected often. I couldn't work from home like I was promised and ended up just using my mobile Hotspot to get anything done.

I switched from CenturyLink to Viasat because satellite internet was the only internet available in my area. CenturyLink was completely unlimited with no throttling for around $79.00 with speeds of about 75mbps. The highest speed offered by Viasat was 100mbps and gave unlimited data for up to 150gig the unlimited standard data. While using 2 tvs with fire stick I ran out of data after less than a week. The standard data was not capable of quality streaming on two devices so it became useless to me after less than a week.

I canceled my service on 03/21/22, noticed a draft notice out of my account the next month. I called back 04/17 and it was supposed to be taken care of then. On 5/17 called back because there was another draft notice. They have taken 3 full payments on an account I had shut off. This is not ok, that they can tell me, "Oh well we do not have proof you ever called," even though I had reference numbers and dates called.

Sales rep will advise tech come & conduct a site survey point to point to ensure the signal strength & determine if their services will function properly based on your needs. Tech guy comes & confirms it's a lie, they only activate & can't do such. So, you're stuck w a 2 year contract for services for wifi that doesn't work. And you're dealing with Viasat who does the sales & customer service & an outside company in Laredo TX who does the installation. Total disconnect, pointing fingers.

IN brief, Viasat cannot deliver any claim it provides. Easy and convenient install? NOpe. Took 4 different attempts to get service installed - well after I'd entered a service agreement! It took 3 weeks to get installed once we got the appointment, so I paid fees and costs without service. But, once it was installed, those lightning fast speeds.... AOL dialup has a new challenger. And, get this, the download/update that MUST be done before you can use your internet? 2 gigs in size, and it automatically counts against your data use! Finally, when I cancelled, I knew I was going to have to pay an early termination fee, and that was fine.

For $120/month service should be lightning fast all month. Instead you get 1 maybe 2 days of decent service, then they tell you you have used up all of your high speed Internet and you can buy more that will probably last 1/2 day. If you have any technical difficulties their foreign outsourced customer service doesn't know anything. It's always, "Turn the modem off for a minute then turn it back on." This company is the worst Internet service and customer service I have ever had. Will be switching to something else ASAP.

The service was very erratic. At times it seemed to work okay and many times it was extremely slow. The time came I needed a service that would work over a VPN and this service would not work. I called just a couple days after my billing cycle, and they insisted it was their policy to charge me for the entire month despite no longer able to use their service during this period. When I asked to speak to a manager, they said it would be a long time on hold. I requested a call back and they said they do not do call backs. Pretty much the service sucks all around including their customer service. IMO - Very unethical and unprofessional, Beware!

They only option for rural internet in Hawaii, signed a 24 month contract and was always exceeding my “allowed” internet 2 days after it renewed for the month. Suffered thru until there was another option. Took them a month and a half to get me a box to return my equipment, which I dropped at Ups the next day! Fast forward 5 months later they deducted the money from my account for the equipment that they claim I never sent back! Have my receipt and proof of delivery and they are “looking” into it. Still waiting for them to credit me my money. Customer service sucks!!!

We tried Viasat internet for our business as we are in a rural area with no other options. Their service was very expensive at $250/monthly and signal was nearly always bad. After cancelling and returning the equipment, nearly three months later they charged our credit card $312 for non-receipt. The rep asked us for the tracking number to verify the return (which is odd because they are the ones that provided the label affixed to the box for return). Good thing we kept the tracking information and took a photo. Now they state it will take 7-14 days to return our funds. We are not waiting. Disputing the charges today with our bank!

Viasat will bill you for your unlimited data plan but about 4 days into your cycle they inform you that you've reached 100% of your data available. But, if you'd like to buy more you absolutely can. This service is terrible, customer service is unhelpful, not even in the US. This company will continue to take money and not provide the service that they claim they provide.

We live in a rural area and was told Viasat would be the best option. They claim the package is unlimited with a cap, how is that unlimited. My modem was upgraded and not the dish so they were not communicating with each other. Was out of service for 8 days credited me $40 then turned off my service because the so-called $40 credit was showing up as past due, I then had to pay $10 to get the service back on. How do you pay on a credit? The team needs to be better trained, and you can never talk to a supervisor.

Don’t do it, if you get it when you cancel they will expect you to literally climb on your roof and take something off of the satellite that a technician literally had to come out and install for you. Keep in mind, they do not tell you this upon install nor do they send you a box with room for whatever it is off the satellite dish that they want you to remove. Absolutely a company full of rude scammers.

We were promised a speed of no less than 35mb per sec and it's NEVER BEEN MORE THAN 11 and typically it's usually 2 or 3, this is why they make you sign a contract and then charged me $15.00 a month for the months I no longer used their service. On top of it, at one time it was over $200 a month and it never worked even close to as good as they said or promised. Do not waste your time or money because they are terrible. They never even got the name on the account correct. We tried it because of the area that we live in isn't great for regular internet but this is for sure not the answer either.... a over $3,000 mistake.

My 5-or-so-year experience with Viasat/Excede tracks identically with other reviewers here:

The internet does not work good at all and they are overpriced. Terminated my service after a few months. They tried to charge me a $100 to come pick up their satellite dish out of my yard. Do not buy internet from this company. It's a waste of your money!

I paid a ridiculous monthly payment of about $170 a month for too long so that I could work at home and my kids could do school work at home when needed. Noticed that things would slow if we "ran out of data." Another standard answer was "it's the weather." Note: it states that weather does not affect service on their website. I had a couple service calls over a few years. The technician would never show up in slotted time or even day. What I figured out in end is they do not have their own service people. They contract and don't even ask me how this works as they have a choice to choose your time slot if you call in. They tell you someone will be there at certain time and you are waiting.

I had service with them for 6 years. 200 bucks a month as I work from home. 14,000 USD. I paid this company 14,000 dollars for service that only worked for me because I work from 4 a.m. to noon when their speeds are reasonable. Afternoons and evenings this service slowed down so far that you could not do anything more than light browsing - even with the biggest package that they offered. Then I moved... I called to plan service disconnect as soon as I had a contract on my house. They informed me that I would have to CLIMB A 2 STORY HOUSE to retrieve something on the dish. Yep. I declined and said, "You can charge me for that part." I have all of the internal equipment boxed up and ready to send to you. Where do I send it? Their response "We will send you a box". No box arrived. I moved. I spoke with them to say "No box - please give me an address to return." "Sorry; we can't but give us a new address, we will ship a box."

This is really expensive and it is not good internet, we pay 183.68 per month and cannot use it half the time. Also, they continually charge us 2x 183.68 per month and when I call to get my money back they tell me it cannot be resolved until 6-7 business days or a couple of weeks, so far they have ripped us out of 842.05.

Tech said their service could support my needs. Upload speeds were ~0.3 mpbs at the router. "We can send a tech, but it'll cost you." Cancelled at 5 days, owe them $600. No trial period, 24 mo contract. I'm looking forward to the class action suit.

Promises made during the sales pitch and then after a couple months of marginal use, called to cancel only to be placed in hibernation mode for 6 months to the go back to normal billing for a service that is unusable. Call, they hang up, please don’t waste your time. Do your homework. Don’t make the same mistake I did.

If you like paying $90/month for 1.6mbps Viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else. They will just repeatedly feed you a line of ** and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs. This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver!

Do NOT waste your time and money with this company! We were promised up to 30 mbs and received 0.05 mbs most of the time. They tried to reset the modem and sent out techs. We canceled within less than 30 day. We would have cancel the first few days but they reassured us they could fix it. Nope!! We canceled and they charged us $345 early termination the next day on my credit card on file. We even told a supervisor we were not paying the fee and we do not authorize it and they still charged it. They did not provide the service they promised!! They are terrible. Absolutely terrible! I couldn’t even open a one page document in an email without it loading like the old AOL dialup. Find a different company!!

Be careful when you do decide to cancel your service. Don't be talked into going into a hibernation plan because you may want to sign up again. The sales pitch is that it doesn't cost anything. The problem is you must remember to cancel before the hibernation period is over (six months later). They will send you a notice the day they bill your account. But even if you call in that day they tell you there is no way to get a refund for that month. They will cancel you starting next month. For me that is $186.00 for nothing. So Beware!!

Go to any other provider. I wish I did more digging before getting involved. They throttle your network speed to get more money out of you. When they give you 'free time' 3 am - 6am they all of a sudden have network issues. It feels like they disconnect the DNS server. Don't fall for the line they are putting up a new satellite up and speeds will be quicker. It is just to get you into a higher plan, and you cannot get back to your cheaper plan. When you call about the internet being down the call center is trying to upgrade you to a higher plan. This is the most corrupt company I have dealt with.

They took $350 out of my daughter's account and no service. When you call customer service to ask about it, they hang up on you. It's a SCAM. They said the equipment was free, someone would come out to set it up and had 30 day trial. NONE of that happened.

Please do not use this company. My speeds are not any better than dial up even with the best package. The disconnect fee is 230.00. We were paying 274.00 per month for this service. We couldn't stream a movie for more than 20 minutes. Please do yourself a favor and find another service.

I pay $172/mo. on a 2 yr contract for a service that buffers constantly when trying to stream TV. It just doesn't work as advertised. I've contacted the BBB. The company does nothing to resolve my problem problem. I'm very disappointed.

If you want to bend-over and have them give it to you, go at it! These guys don't mention anything regarding their data cap and throttling until after they have you under their 12-month contract! Then, they charge you their monthly fee, force you to upgrade to their higher-level plans, and finally charge you a termination fee that is at least 3 months worth of their service! If this is the way businesses are meant to deliver customer sat, then ViaSat takes the cake!

I live in a very rural area. Viasat was the only company that had internet options so I went with them however it is the absolute worst. I can't watch a show without it loading every 5 minutes. The service goes in and out all the time and they trick you into signing a contract. They don't tell you it's 300 dollars to get out of!!! Customer service is a JOKE. They are so unprofessional. They do not care about your service not working. They don't offer to help. They will not offer any discounts. They just tell you to restart your modem. This is the absolute worst company out there. DO NOT GO WITH THEM!!!! You're better off getting an antenna. Seriously don't walk. RUN from this company.

Stay away from this internet provider! My package stated it is the Unlimited Silver 25 plan for my internet at home. First of all, the service is terrible. The internet disconnects constantly and within two weeks of having the internet installed, the representative stated I had gone over my data. I don't understand how that happens if it is unlimited service. When I talked to another representative, she told me in order to cancel my service, I was going to have to pay over $340 to get out of a contract. They want me to continue to pay for service that I can't even get most of the time.

This company in my experience is a rip off and dishonest. On December 8th I called Viasat to ask why I was being charge more money. A lady informed me that it was for cancellation. I set up the Viasat internet back in December 2020 & did a lot of research on the "best" satellite providers before purchasing the home. Being that I am self employed & work from home I needed to have good internet. Feeling confident about the service they were advertising I called & talked to an agent & was told to get unlimited for what I needed to do. I was never told what speeds were available in my area prior to enlisting their services & signing up for this plan. Almost 11 months later & over $2400 paid to viasat we made the decision to sell and move as I could no longer operate my business from home based on the very poor internet we were getting.

I’m on my 5th day of the new cycle, and their app says I already used 54 GB of their “unlimited data” 60 GB. I use this internet mainly for one of my kids homeschool. Most of the time you cannot even open the browser, and they tell me I used that much!!! I contacted their tech support and asked for a detailed investigation and report, but instead they offered me to get an explanation of how the data usage works. This happened a few times already, never got a real support or any kind of assistance from them. Today I filled a complaint with FairShake, I’m determined to take legal action against them, this is a total ripoff. BTW, before I signed up for their “service”, being on the phone with one of their trained con artist, I was told this is an unlimited plan, nothing about 60 GB, which runs out in 5-6 days, without being used.

Viasat is a scam! My mother had bought this and we didn't have it for long, the day they came to install the wi-fi they were already sketchy looking and very unprofessional, they left no instructions and hooked up the wi-fi and dipped out. Immediately the wi-fi was crap, it kept shutting down and whenever we called they either hung up or told us to keep resetting it, this is of course a way to make you keep the wi-fi longer and steal your money.

I was told I had 30 days to try the service for internet and that if I wasn’t satisfied I could cancel the service. After only 10 days I had used the measly 60 GB of data out of the so called unlimited data. Once 60 GB was done I had virtually no service at all. I called to cancel because the service wasn’t working for me and they still charged me $ 350 to end the contract. A contract that is a scam!! Buyer beware of this horrible company.

Been a Viasat customer for 5 years now, and I have nothing good to say, they run your premium data down when you're not using it. One of the times my service stopped working took them a week to get a tech out to fix. After fixing told it they told me I had no high speed data left even though I wasn't even able to use my internet at all that week and that wasn't the first time it happened either. I sell through eBay and viasat has caused my rating to go down because I've had nights I need to get on to print shipping labels and the internet is so bad my computer couldn't even load the page and It caused me to ship packages out late resulting in people leaving negative reviews. I've had weeks where I don't use my internet due to travel and come home to find out my premium data is all used up, definitely not a happy customer and starting to look for new provider. Don't waste your time or money on this internet.

Do. Not. Be. Tricked. I was lied to, promised speeds and services that never happened. Granted, if you're in the middle of nowhere this works, just be prepared. Their idea of “normal” internet is 0.10 mbs… once your high speed runs out “poof” I tried a 4 plans. All run at the same speed “8-15mbs” it’s horrid. Streaming? Laughable. You’d get better quality for 16 pixel porn on a windows 95. Just get a MiFi. Better speeds, and at least they won’t lie to you. You are trapped for 2 years unless you wanna pay around 500 dollars. Have fun. Viasat, if you're reading this, honestly, you should feel ashamed. Your company is stuck in 2005. I'd sue you if I could find a direction to aim.

This company is a scam and will rip you off. The technician told me when he was installing the dish that I may not get good service due to a large tree across the street. I called Viasat and asked them if I could get out of the contract if this is the case. They of course said, "Yes". Of course that was the issue and they will not let me out of the contract without paying the $345 fee. Considering how much they are charging me per month for terrible internet, I will save money in the long run going with a different company. Don't go with this company! They don't deserve the 1 star.

Installed Wi-Fi service and experienced extremely poor wifi with my cell phone, streaming TV or making any zoom calls. Viasat ran diagnostic testing and said they the service is working fine. I continued calling and asking for help. Viasat talked me into upgrading my service to help. The service remained poor and I was unable to make cell calls or run my business out of my home. I then had to pay extra to have THEIR tech rep come out for service. The tech rep adjusted antenna and still could not get better service. I canceled service and Viasat is making me pay out a 20 month contract ON TOP OF PAYING FOR AN UPGRADED SERVICE, TECH REP VISIT WHILE NOT GETTING THE SERVICE OR PRODUCT THEY PROMISED. This is the biggest trap of a scam I have ever experienced. DO NOT purchase from this company no matter how rural of a place you may live in.

Viasat is the true better-than-nothing option for rural users. Beyond that, expect only basic performance with near-useless bandwidth on the upstream side. My home security cameras were barely viewable, with near slide-show or total freeze frame rates. Also, Viasat is predatory in their contract practices. To "try" their service you have to buy into a 2-year contract. Also, they only accept auto-pay account arrangements. In my case, I terminated my service when finally getting Comcast to my home. Viasat took almost 2 months to send me a "return equipment" box and included the requirement that I go up on the roof and retrieve their microwave scoop off the dish!! Despite my same-day return (once I got my box) they charged me more money without explanation or permission a few days later. When the card was declined (I blocked it after closing the service) they immediately put me in collections!

I had Hughesnet for my internet service and they were just okay. Then I made the mistake of thinking Viasat would be better since they were good with their false advertising, and lying about how great they were. The installer was good but showed up a day late. He runs a speed test and I was getting 17mbps, great I thought. But I was paying twice as much for it and it only lasted 1 week. After that, I'm lucky to get 3mbps. Don't even think about Viasat, do yourself a favor and get dial-up before you purchase Viasat. I'll wait until my contract expires and then Viasat can stick their crap internet back up where crap belongs.

Horrible or no customer service. Damaged my house when installing and refused to repair. Service is sub par and not as advertised. Called for support and they checked my system and said they would send a tech to look at my equipment in two weeks. Took a day off to be home and tech was a no show. Called to make sure they would show due to two previous no shows. After three calls to three different people, two of which said they are on the way, the third said they called and text me to say they will not make it. Spoke to a supervisor who said my system was working fine and what was I upset about. Lost money, was lied to, and still have poor service. STAY AWAY FROM THESE PEOPLE IF YOU CAN.

Living in a rural location, there were not a lot of internet options to choose from so despite doing my research, I took a gamble with Viasat on the promises of customer support. From the install and setup, no issues. Once everything was set-up, it was apparent that this Viasat is NOT a viable solution for dependable and affordable home internet.

First off was not told till set up and called them that they had 24 month contract. Second paid high dollar for slow connection. My husband lost his job, called to cancel service at first of month, was told could not till next month and asked to waive the disconnection fee due to loss of job. Was told only if account holder died. They also used up internet. I called ask what happen, they said you tv watch movies which is a lie, not even hooked to internet. They charge you for energy. You cannot work with these people. All about money. Not service.

We have had Viasat for 2 weeks now. We found that, if we watch a single movie we had used up our monthly high speed cap. So, we increased our limit. That’s with the $103 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed or they wanted to add more speed for more price. Our internet speed has remained slow. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination. I never signed any contract.

BEWARE!!! We signed the 2-year contract only to discover that they split the service into 2 channels and choke down the data in the evenings and toward the end of the month. We paid premium pricing for what was marketed to us as unlimited data. It is not. We suffered through most of the 2-year contract and decided to pay the early cancelation fee. So we moved to Rise (1000 Xs better) and when I called to cancel, they informed me that per the contract, they don't give refunds for the upcoming month they already charged me for, and yes indeed, I will be charged the early cancelation fee for the last 3 months. So not only am I now paying a high rate for next month, but I am also paying for two internet services and the cancelation fee.

Be prepared to be exploited and price gouged if you live in a rural area. Do not expect any sort of customer service or business ethics. If you're lucky the tech will speak English well enough for you to understand that they will not budge an inch to help customers resolve any problem. Once they have your payment information they proceed to have their way with you according to policy. They act as though their policy is etched in stone and the word of God Almighty. Dealing with them has been a nightmare. A nightmare that will leave you feeling worthless and helpless.

We have had Viasat for a year now. We found that, if we download a single movie per month, we had used up our monthly high speed cap. So, we increased our limit. Now, we can watch two movies a month before exceeding our max. That’s with the $150 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed. Our internet speed has remained slow. A few months ago, our internet went out and it took them 2 ½ weeks to send a technician out to fix it. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination of our contract.

BEWARE Viasat as a internet provider does not provide the service that they advertise. Viasat does not care about their customers and will not give you the internet they promise. If you are lucky to get an internet signal it will be dismal at best. Save your money and do not use this company as you will regret it just like the thousands that have left bad reviews about this company’s lack of internet service of customer care.

Currently have Silver account. Recently Viasat notified me that additional gigabytes could be purchased once the 60/month limit was reached. Customer service denied that option even when their own email was sent to them.

We signed with Viasat because we were told by their salesperson about how great and up and coming they were. Well the service was so horrible. I was calling and trying to cancel every month but they didn't want to hear it. The last time they told me to just cancel and they will automatically bill me, they didn't care if I could afford it. I would sue them for breach of contract. Awful company, stay far far away.

The bill has gone from $84 a month to 120 to 174 in just 5 months. The wifi is nearly unusable and after a certain amount is used it doesn't work at all. I only use it for wifi cameras and occasionally browsing on my phone. With that I am lucky to get 2 weeks of wifi. But even then it is very very slow. And of course if it rains it does not work.

Their customer service is terrible. They charged me $387 to install it-though the told me $300. I haven't had it a month yet and I'm driving to town to be able to call them to try to get them to take care of this. They won't do a service call for less than $95- though IMO they didn't set it up right to begin with. It's so bad I'm seriously considering selling the house I bought six weeks ago. Oh and...nothing but sunny days-it's not the weather.

Beware Viasat internet service, especially if you live remote in the country. Fine and dandy and eager with service to get you in to service--watch out trying to get OUT. First, due to remoteness in the Mendocino County, California area, few techies want to go at the meager pay they get to remove your satellite equipment, the receiver, the modem, the power cable. In my experience NONE wanted to deal with it.

Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.

Viasat is SCAMMING you! Like other reviewers I have found Viasat to be extremely lacking in service with many of the same complaints and disfunction. Unfortunately, like others, my choices were limited to non-existent. My internet needs are fairly low so without other options I gave it a try. I went with the “Silver” plan with a 60 Gig allotment. The main use for me was to stream music, retrieve email, listen to Podcasts, do a little surfing and shopping on Amazon (all low bandwidth functions). I don’t stream movies or download anything significant so 60 Gigs was more than enough (or so I thought). I was hoping the service would be good enough to allow for wi-fi calling with my iPhone, but alas the high latency made it unusable for that. It was able to send and receive my text messaging just fine so that along with email became my main way to communicate with the rest of the world.

Several complaints and one decent one.... The bill has constantly gone up since we signed a 2 year contract in March from 120 to 170 with no good explanation really.... We specifically requested NO landline but we were issued a phone number and paid for it for a couple of months before we noticed we had one and had to call 4 times to request to have the landline removed from our account, each time telling us they had removed it and we're gonna issue a refund... Which of course they did not.... And we still have the landline on our account, it's just the most miserable experience dealing with their customer service....

Service is horrible, from installation to service calls, which has been done by the same husband and wife team. Rudest people I have been forced to work with. They would not let me out of 2 yr. contract, which I have now fulfilled.

I live in a small town rural area. I used to have Dish as my internet provider but they only offered 2 mbps as the highest plan. I wanted more speed, so I searched online and found Viasat. I got their highest plan Unlimited Platinum 100. I paid $214 monthly for a service that was always having outages and super slow. But I tried to give it a chance so I waited a few months. Still annoyed with how many outages and slowness, I decided to downgrade my plan to their lowest plan. When I changed it, it went to never having internet even when I only have one device “connected”.

I purchased Viasat's internet product because the wife and kids need to do school while I work over the feeble CenturyLink DSL connection at 8mbs. While the speed of their highest rated plan with 100GB of data is more than acceptable we find ourselves still running out of data at the end of the month - even with all streaming running over the DSL connection. My kids know that after school gaming also runs better over the CenturyLink DSL connection.

If you have any possible option avoid this company. Installation was a joke, they no showed/no called two separate times, when the first tech was there he barely looked around and said it wouldn't work (that was a week before I was moving in and working from home... on the Viasat internet we had had scheduled for a month or so when they ghosted us twice), when I started asking more questions about why he 'double checked' and realized that we could, in fact, install the internet, but that it would need to be a post in the front yard instead of the roof (so he wouldn't have the mats and I would have to reschedule installation). Unsightly and kind of a pain, but acceptable if it got us internet.

Satellite internet does not provide what they “market”. I’ve had Hughes Net before Viasat and it was beyond bad. There has to be something that can be done to provide reliable, affordable internet service to rural areas. If you live rural you are being discriminated against. We actually have high speed internet 5 miles up the road, but no one wants to service a rural area. They truly only look for the most customers in an area. If a company would provide fast, reliable service I guarantee the rural customers would pay it. Especially the business (farms) and families with school age children. With COVID here and not going away, reliable and affordable internet should be available to all. Satellite internet needs improving or done away with as it’s truly a racket.

Living rural leaves you limited options for internet. We have no choices as in other more populated areas which is a shame. Viasat is about the same as Hughes Net but much more expensive. I switched from Hughes net to Viasat as we needed more data. All their ads are very misleading. No satellite internet provider gives you what they advertise. Our hands are tied. I feel it’s a sort of discrimination because we live in a rural area. Not sure how the kids make it out here with limited internet for school etc.

Need another provider this affordable in my area and faster high speed internet and cheaper prices. Plus I have been with this company too long. I need a great provider.

BEWARE... This is the most expensive and worthless internet service I have ever been victimized by! I really do not think they should call themselves an VIASA, they should be called VIACRAP!! PLEASE DO NOT USE THEM... Go with local fiber-optic service and stay away from this satellite service. We moved to a so-called "RURAL area" right down the road from a casino and went with these guys until a fiber optic service was available. They are way..way too expensive, system buffers like nothing I have ever used before, and when it rains IT DOESN'T WORK... But you still pay. They charge you for so-called "signal increasing" and it does not help and they really don’t care. I'm telling you to suffer with what you have or pay more for VIACRAP!!!! Also, they want YOU to ship their VIACRAP back to them or send a tech out for $100.00 to pick it up after the lousy service they provided!!! VIACRAP has some real BIG COCONUTS!!!!

I think this service is very overpriced for the slow speed and very low data limit of 12 g a month. Also customer service is severely lacking if you have a question or problem. I have been with them for over 8 years and there are no customer loyalty incentives or anything to make you think you're a valued customer.

I am a rural customer with Viasat as my satellite internet carrier. I'm very unhappy with their service. Most of the time I don't get a signal and when calling Viasat to report the issue I'm told that everything is fine according to what they see. I continue to have issues with no resolution. Only one other carrier services our rural area. Neither company is willing to service the customer when there are problems with the satellite.

I was lied to by my sales rep from Viasat. He told me that the Unlimited 50 plan would give me blazing fast internet speeds. Good enough for gaming. I thought my problems had been solved. I later found out from their support team that Viasat speeds are unable to get close to what was promised. The thought of gaming with this setup is laughable, we have trouble streaming Netflix! I feel cheated and as an honest business owner, I don't know how these people sleep. Our old service was 5mbps and ran faster for less than half the cost. Viasat agreed through the BBB to waive the cancelation fee which is all I requested. A month later they sent me to collections for the fees. Avoid this company at all costs.

I am highly disappointed, called to cancel service due to Ida storm damage, supposedly canceled service, ended up with another bill of more than the normal bill. Called and was told I had to call back again to cancel service which was not mentioned in first call and still had a balance due after storm damage and no service from time of first call. I highly suggest not dealing with this company! I canceled my service and I suggest no one go with Viasat internet!

I've been a ViaSat customer for a very long time, they are very expensive and their satellite service sucks, and their customer service really sucks. I would leave them in a heartbeat if there was anything better or available where I live. I scheduled a new install with them for another home of mine, an hour after the technician is suppose to be here, I get a call, they can't do it today, maybe tomorrow.

My satellite internet stopped working in June and I spent over 10 hours on the phone with them. After 6 weeks, they never fixed it or sent a service repair person so I cancelled the service. They also charged me for the last 6 weeks when I had no service.

This is the WORST internet I have ever used. It was so awful, I ended up turning it off and using my cell hot spot. I complained numerous times and nothing was done. Their customer service is RUDE. The tech put the satellite on the ROOF of my rental home when he was told not to. I was charged $265 because I did not climb up on the roof and remove the piece of satellite that they wanted back. I sent everything else back. So, it takes a professional to install but a 5' 120lb mom can do it with no training?? I called to get some of my money back and they were very rude and told me no. DO NOT USE THIS!!! IT IS ALSO TERRIBLE INTERNET!!!

Buyer BEWARE!!! This company is absolutely the worst I've ever dealt with. Customer service is from South America or Mexico. English is clearly a second language making communication very difficult. Worst of all, every time I have called the agent was rude and not helpful at all. When I originally signed up I told them that I wanted to watch a major league baseball game every night. The agent told me that the Silver package would provide plenty of data each month. Well that was either a lie or just incompetence. My allotted data ran out half way through the month. So, I had to upgrade my subscription to the highest data package and it was still not enough. I WAS PAYING $200 A MONTH AND STILL NOT FULFILLING MY NEEDS!

I was on the phone with them getting my service. The lady told me it would only be 107$ with 50$ off. Got my first bill, it was 140$ and it doesn’t even show all the fees. She told me I would get 50 as my download speed and my internet is all unlimited high speed. Well obviously I wasn’t aware they don’t even offer all high speed and the plan I got was 170$ total. I was lied to. When the service guy came and put my satellite in he installed it right in front of my kitchen window and when I called him and called him to get him to come move it he ignored me every time. They wouldn’t activate my Wifi until I signed the 24 month contract knowing I would have no idea I received a plan I didn’t pay for. They told me I was getting 50 as my download speed and I only got 10. I called and complained multiple times and when you are on the phone with these people they just go in circles and nothing ever gets completed. I only had this wifi service for 5 days.

I have been a ViaSat customer since Dec. 2018 and only because it is one of the few rural internet providers available that offer the speeds I need to work from home, processing large files. Since 2018, I have had their contracted "tech" agents on site more times than I can recall, not counting the install which, by the way, on one such visit, I was told the dish was installed incorrectly. Two years after being installed. So they reinstalled the dish, left the original mounting equipment and never made good on ANY of their promises to have the roof damage repaired. So now the bracket just sits on my roof. Doing nothing.

Do not fall for their claims of speed, not even on average. Download speeds go to zero during daylight hours and are inconsistent the remainder of the hours after dark and much lower than quoted. Upload speeds never met contractual obligations. Service was requested the first working day after installation and delayed for 1.5 weeks. On line customer service has no knowledge and hangs up after long holds. I have been hung up on 8 times. They did not provide service per contract yet refuse to waive the monthly fee for cancellation. There is no escalation process to anyone capable of making a decision regarding reimbursement of fees for no service.

Read this before joining VIASAT!!! -FOREWARNED is FAIR-WARNED- Imagine waking up on a Saturday morning and having $300 taken out of your bank account. That happened to me today, all because VIASAT has record that I've not returned my business account equipment. That is correct. I still have my equipment sitting in my kitchen waiting on a box to send it to them. We had a residential account and business account. VIASAT sent a box for us to return our residential equipment to our correct NC address right away but THEN they SENT a box in June to our northern Virginia address to send our business account equipment to, even though we no longer lived there.

Upon termination of service I was asked to send equipment back - they said they would provide a box - never did - I requested a box no less than 5 times - they charged me $321 for failure to return equipment - I reversed charges - continued to request box - or another way to send equipment - they sent me to collections! Every conversation documented - no apologies - no responsibility taken - nothing. Unbelievable.

This wifi is the worst service to have, worst to deal with, if you call you’ll at least be on the phone for 30 minutes every time. The data caps are low, only giving you 60gb high speed. 600ms ping. Video games are unplayable. Unusable after high speed runs out. Expensive, and expensive to cancel. Cost me 300$ to cancel when competitors like Consolidated Communications cost 100$ To cancel. And Viasat doesn’t even take anything down! They make you do it!

If you are reading this and thinking about getting Viasat at please please do not. I got the service in September of last year when my daughter started school because of covid. I had great service for the first two months. After that I only get TV from midnight till 6:00 a.m. and they continuously tell me that is because I've used up all of my data and the bandwidth is too slow. I am paying $159 a month for nothing. Customer service is a joke. They either tell you to Google stuff or hang up on you. I cannot believe that ** like this actually exist and these companies get away with it. I had them come at 2 weeks ago because of the problem. Told me I had to pay $95 for them to come out and fix what was wrong with their equipment. Stay away from this company. I promise you you are staying away from the biggest migraine of your life.

If I could give 0 stars I would. I had Viasat for over 3 years. Unfortunately we had a house fire. I canceled my service a few days after. Viasat has now charge my card on file 3 times even after canceling. After many calls for a refunds nothing has been refunded. I have disputed every single charge. I now have to cancel my credit card to stop these payments. They have everything noted in the system showing that I canceled yet charges are still made. Horrible company to do business with.

They came and put the sat on the side of my building, told me if it wasn't good they would come move it 1 time free, LIE.. I get slow sketchy internet at best. Can not stream a movie without watching the little circle on the screen every 10 minutes. They blame it on everything but themselves. DO NOT USE THIS COMPANY!!!!

Cancelled in April because I got Starlink, 4 days before a new billing cycle. Viasat continued to bill me and never cancelled service. I put a stop payment on them and asked for a refund and I would pay my early termination fee. They sent me to collections for the termination fee and won't refund the month they charged me for when my service was supposed to be cancelled. Total scam and they are screwing long term customers over who try to cancel. My advice, if you know you are getting starlink, call your bank and put a stop payment on Viasat before you call to cancel or they will keep charging you and screw you over. This company deserves to go out of business.

There is not one single item listed in their website that came to truth. There has never been a single day that the MBPS reached anywhere close to the intended amount of data streaming. I have spent 18 days getting them to discontinue my service. They still tried to get me to stay. Paid the 15 dollars a month for early termination gladly!!! Noting but excuses. No Customer Service, Chat is a waste of time, every caller is overseas. This has to be the worst company for doing business I have ever has a part of doing business with!. Run as fast as you can in the other direction. A mouse in a wheel would provide better internet service than these bozos. By the way the website has nowhere you can leave any reviews. They also will not confirm other review sites for their name. It's so bad that even their phone system goes down during the call because they use internet phones. Define Irony!!!! Shut this down now before it's too late.

These are all facts about Viasat internet, forget about playing games online. Their speed's too slow, movies are grainy, some you can't watch, took them 2 weeks for a service to fix a small problem, while internet was off, double charged me in a month before, taking charges of a unauthorized debit card 6 days earlier than due date said didn't receive it, sent email with bank statement to prove it was paid. Said it has to go through corporate, sent it to corporate 7 days ago they say it was going to take another five days, called them. They was rude and said they didn't see it, and it will take another 5 days, one person said that bank statement wasn't in English, of course it was, so they must of seen it now. They are just playing games, still not on, this was 10 days ago, When it's cloudy or raining, it does work, All around this has to be at least one of the worst company I ever done business with.

I got Viasat because of the "high speed" promise that they had online. When it worked it was pretty fast but it didn't work most of the time. I have a business account so it is labeled as "unlimited" internet. WRONG!! It has very SLOW latency and causes multiple problems when video conferencing or trying to communicate with a server that is off site. The "allotment" of internet Megabits is eaten up in several days and I am put on LOW priority in the satellite and usually speeds near dial up. They also want to charge $175 dollars to come out and make any adjustments to make it work better. This should be free!!! They make you sign up for 2 years of service with a penalty if you cancel your service early. Of course they do that, as they KNOW that their system stinks.

I ordered ViaSat because it was all I could get out here where I live. It's a terrible company. They want to charge you for something that you don't even receive that doesn't even work. Terrible company. I would never ever recommend them. I would rather do without than have ViaSat.

Fine company....until you have a problem. Off-shore call centers are about what you would imagine, terrible. Seems like no one speaks anything close to English. I haven't found a way around them yet.

I was a Viasat customer for 1 contract cycle. The service is slow at best, and generally poor. Buying the higher plans will result in throttling with moderate streaming. Look for 4g Unlimited Internet.

So far I have called and had 2 service appointments schedule. I have taken off work two days for these service calls in which a technician never showed up. Viasat did not contact me to reschedule, They just changes my appointment date with no notification. I called back and spoke with a supervisor who was no help. I was told that I just had to understand that they had issues with the system and that a technician would be at my home on the 19th. When I asked how I could be assured that they would show up this time, not wanting to take off from work another day and them not show, I was told that I would just have to wait. I asked for a courtesy call to verify appointment and was told that they does not do that. After 2 days taking off work and 6 calls, either on hold it hung up on, I still have not seen a technician. DO NOT USE THIS COMPANY,

My Viasat experience was a painful one, to say the least. I was a remote employee and moved to a rural area with only access to Satellite internet, so I wanted to go with the best option. I started with Viasat Home, but quickly realized I could not have internet calls, meetings or sync documents with my company. A tech came out to check the hardware and told me I should upgrade to Business as he knew that there weren't Business customers in the area and so I would have better and more consistent bandwidth. The only thing that changed is that I started paying almost $100/month more AND the 24 month contract started over (which I wasn't made aware of).

Speeds are slow BEFORE you reach your data cap, especially during daytime hours. Nighttime hours are actually pretty good (12am-8am) for satellite internet. There's a noticeable delay in voice only phone calls (ping rates over 900ms are expected for any satellite provider). You will generally find yourself explaining that you have satellite internet on every phone call - I personally get tired of explaining why my connection is bad, and having to repeat myself several times during the call.

I scheduled services with this company but couldn't get the satellite installed on my property. I had to pay $100 deposit and every time I call to see where my refund is I either get put on hold and no one comes back, lied to or hung up on. If this company has to steal $100 how reliable are your services anyway? Your customer service is terrible and that's the easiest part of the job. I'll continue to spread negative reviews about a pathetic company that needs to steal.

Be very careful when taking service with this company. They tell you one of the benefits to using their company is not having a long-term contract. Once you try and cancel, say if you move, they charge you a cancellation fee for the contract you never had telling you that it’s not a plan with a contract but you still have to pay a cancellation fee because it’s a contract plan, because they all are. You will waste hours of your life with this company for a subpar product and horrible customer service. They were supposed to send boxes to return their equipment over a month ago, I still haven’t received anything. That will mean another call with over an hour on the phone. They are extremely difficult to deal with.

I felt I was being unfairly charged for subpar internet, so I called to get an explanation and was treated very poorly which led me to attempt to cancel service. After being transferred around the company and having to call back several times only to get to the same condescending customer service department. I thought TV satellite companies were hard to deal until dealing with Viasat. Hands down the worst customer service I've encountered. Internet speeds are also extremely slow for the cost. Very disappointing.

I returned all Viasat items via their detailed return box and UPS shipping label in February. They keep trying to charge my cc $265.94 for "missing equipment" that was in the box. They have "escalated" my complaint and I have been told that there is nothing they will do. The weight on the UPS receipt is the correct weight of all the returned items according to one of the customer service reps I spoke to. How else can I even dispute this? The weight on the receipt is all the proof I have. I kept my contract over the required 2 year contract term but they are determined to bill even more money from me. I cannot be the only person to deal with this fraud.

After 4/28/21 install could not happen, I never got my refund of $100. I followed up on 6/7/21 and was told I'd get it in 2 days and didn't. I followed up on 6/22 and still no resolution. WOULD NOT RECOMMEND EVER.

***WARNING*** Absolutely no recommendation for this internet provider. I signed up for the plan known as "unlimited" 25. Sounds simple right??? WRONG??? No plan could be further from unlimited. First of all the the plan offers the consumer 25mbps in speed for $75 a month which is very acceptable for rural areas. The problem is these speeds are not guaranteed and are subject to reduce depending on "network congestion" ((a term I heard a lot during the numerous troubleshooting calls)). I felt as though I spoke to the Viasat team more often than my own children which is crazy...

Stay away from this company. 2 year contract. no way to get out even if they cannot provide you with decent service. Unwilling to help out to resolve any issues. Their cancellation policy is awful. Customer service is subpar at best.

In an attempt to get service the representative ran my credit and refused to send me information concerning how they used my credit or what the contract was prior to me signing up for it. When I explained to the first person that I didn't feel comfortable agreeing to anything that wasn't in writing they hung up on me. The second person told me that they had already told me everything I needed to know. Very sketchy.

The technician installed the satellite dish facing a bunch of trees therefore I have no line of sight to their satellite. This means I have no service. The second technician says that I would have to cut the trees down or at least all of the limbs that are in the way to create an open path. Not happening. I now have to pay to have the transceiver taken down but that fee does not pay to have the entire dish apparatus taken down or the holes in my roof repaired. Viasat takes no responsibility for their technician’s mistake. Cost is filtered back to the consumer.

Bad reception. Promised high speed. Lies. Moved tried to ask for return box for equipment with instructions, never came after 5 calls. Sent back what I thought they needed. They bully, threaten and have no response but to make the customer go back and ask the new owners to remove the equipment they want. I would hire an atty, but the hassle and money is not worth it. DONT USE VIASAT FOR ANY REASON.

With this company I have encounter problems. I do one time payment paid in full they compromise my information by manually put it in automatic withdrawals. I never signed up to have my card automatically have withdrawals coming out my account. My credit card Union contact me indicating could be some fraudulent activity going on with my card. When I check my account I seen that the company made a withdrawal from my account without my consent. This company payment without your consent regards to how many cards you use on file automatically going in generate having automatic payment withdrawn from your account. I'm going to disconnect my service. Fraudulent activity.

Viasat is more than disappointing, it is a mistake that you don't want to make. I purchased the Premium Plan ($249 per month) because it boasted the fastest speeds. Yet, the fasted speed I ever received was not enough to read and/or send simple emails with no graphics. Forget about watching a YouTube video or uploading pictures to Facebook. Today, I waited on hold for 46 minutes with Viasat's Customer Service to speak with someone to disconnect my service, and finally, I gave up and will call back early tomorrow morning when perhaps the wait time will be reduced. On an up note to my Internet woes, I discovered last week that AT&T Fixed Wireless was available for my location.

Installed three weeks ago, worked poor to fair the first 10 days, has not worked at all since. 6 calls to customer service with no resolution. I cancelled contract and they want to charge me $345. I will contest this via my credit card company since the service does not work.

If you are looking for great internet out in the boondocks, you found it. That said- be prepared for an excessive amount of frustration trying to do ANYTHING with them once you are set up. One agent hung up on me when he couldn't answer my question, and I was transferred to the same number multiple times even after telling them that I was having issues with the system not recognizing my phone number. Why would you transfer someone back to an automated system ASKING. FOR. A. PHONE. NUMBER?!? Seventeen phone calls to different numbers I was given later, still no assistance. Guess I'll be going home to figure it out myself again. I mean, c'mon. Like I said- excellent product but at a cost of any semblance of customer service.

Sent equipment back to them after waiting for their box to come. They charged my account 324.00. Have called numerous times for a refund and it's been 3 months. Now they tell me I was supposed to get up on top of the house myself to get a receiver off the dish???? I am too old for that for one and why would they expect anyone to get on their house to get a receiver off the dish???. This company is horrible.. Do not use them.

First off lied about service quality. They will tell you you get speeds up to 200 mbps and upload up to 12. Key word is up to. Really you get 20 and 5 if lucky when it works. When installed the dish was misaligned 10 mins after tech left. Send another same thing. This went on for 3 month+ multi techs and still charging full rate. Then if you cancel you get the early cancellation fees to deal with. This company is out only to take your money while providing you with poor or no signal while charging over $150 a month. Buyer beware.

I ordered service Mar 9, cancelled service the same day after my husband got service thru Spectrum. I was initially told 7-10 business days for our $325 refund. I called on the 12th day to be told it’s 7-14 business days. So I waited. I called Mar 29th, I was told it was processed the 28th. I thought it was weird being it was a Sunday so I called my bank. They said they hadn’t received anything and that the delay was not on them, but maybe the bank Viasat works with just doesn’t process things the same and to give it a few days.

The frustration of dealing with Viasat and the outright illegality of their billing is mind-boggling. I never signed up for their "Easy Care" package at 8.99 a month but found it on one of my bills. They agreed to take off one month after a frustrating 45 minute chat session followed by a 20 minute phone call, but not the previous month. Also, the service has been going downhill and they are clearly trying to force everyone onto the gold service if you want to stream.

I have had this service from Viasat for 8 months and it is slow and terrible. We get maybe 2 hours of Netflix for $100 per month after that it is just mainly buffering. This is one of the plans that they call "Unlimited". Do yourself a favor and avoid them at all cost. I am in a 2 year contract and I receive very little to no service each month.

I signed up for their more expensive plan which had the best data allowance. The plan gave priority data as well. After being satisfied they suddenly took the priority data away. They claim they sent notice but I did not get it. Now, my service is at times as slow as dial up. These people are thieves. I pay a higher bill than probably most places in the country. It’s nearly quadrupled cable internet, which is not Available in our area.

The people at Viasat are the most unhelpful, uncaring customer service reps that I've ever spoken to. Their manager is also horrible. I paid my bill and they tried to debit my account twice. The first one went through, second one didn't. They're telling me that they haven't received the payment and they refuse to do anything about it. I sent a fax with my bank statements and bill as they requested, and they're still saying I didn't pay. They refused to help in any. Terrible company.

Sketchy service and frequently no service at all. Numerous calls and several technician visits resulted in no resolution of the problem. When I terminated the service, I was charged over $300 for early termination despite the fact that the service was inferior and often nonexistent.

I live in a rural area and a misleading internet search stated this company had a well rated consumer review for internet services. Since internet is very limited for those who live in "the woods", I decided why not. Huge mistake. The First issue was when the initial installation. They called me the day of approximately 2 hours prior to the time agreed upon and said their tech didn't have the proper equipment to install the dish. (who doesn't carry the equipment to install a dish which is your main job???) so it was rescheduled for the following day.

I haven't had their internet since 8/20 and today I logged into my account and seen my charges were over 1200.00. I was floored.. They told me I was charged from then til now. I was like how I was disconnected.. He said 'cause I never asked for a cancellation or disconnection.. Meanwhile I have 2 emails proving I did... These guys are crooks... 0 stars if I could.... No way are they going to get away with this.. I'm contacting BBB.

I signed up with Viasat for a 24-month commitment for 50mbps, was told I could cancel for $180, and that the removal of equipment would be covered. In those four months I made numerous calls to customer service saying my internet wasn't working- their advice, send a technician out 3-5 days later. When I talked to them about internet speeds, and how mine was inconsistent for anything, they told me- "So sorry, you can downgrade your plan if you want?" Four months later, I tried to cancel my plan and they want to charge me $300 for 19 months remaining on my contract, $95 for a technician to come out and remove the satellite, and they refuse to make right with anything. They don't care about the quality of internet, satisfaction of customers, or what their employees told you previously... Tread carefully with this company.

The most horrible experience I have ever had. You could not watch a program without it buffering 2-3 hours nightly. We had no service for 35 days. They made and cancelled 3 appts during that time. They expected to be paid for the 35 days of no service. They was trying to bill me for 240.00. I am constantly being pressured to pay them over 400.00. I changed my debit card.

I have Viasat as my internet as Not a lot is available in rural areas. Since I've had it, my connection is so slow it takes sometimes 4-5 minutes to load. At night I'm not even able to use the internet as nothing will upload, download or cooperate in anyway. I called from the start the company over and over to ask for help, getting the same responses, repeating the same procedures given. And when I told them I was repeating the same steps again that didn't help the 3 previous times, I felt the tech I was talking with, was very condescending and insulting as though I was stupid and didn't know what I was doing. I never could get someone out here to see if the problem was in their equipment. The amount I have to pay them for services is ridiculous. I don't recommend them at all.

I originally obtained internet service from WildBlue Satellite. Wildblue was acquired by Viasat. My original account plan was for 15 GB usage for $ 90.51 per month. The cost was based solely on usage. I have retained the same plan since the initial installation. On 1 March 2021 my Visa account was charged $94.66 for my monthly fee for satellite internet usage. There was no explanation or notice in my account file for the additional charge. On 10 March I called the Viasat alleged customer service. As best I could understand the Latino customer service rep he indicated that the additional charge was some form of tax based on my leased equipment. I explained that I had no lease agreement with Viasat for the equipment and my payment was based solely on “usage”. He could not provide me any information as to what government entity the “tax” was being submitted to.

When calling to see about getting service, I was told what I wanted would be $112 a month which is $30 more than what I paid for my last internet service per month.. then I was told it would be $150 installation fee.. when I told the lady I'd have to think about it, she got very agitated and asked me "what was I going to do for Internet service?!", and I told her I had internet on the phone and I didn't appreciate the attitude and that I would be looking elsewhere.

They charge a lot for unlimited internet, unlimited is really not unlimited. You only get so many gbytes a month and if you use them up you practically don't get any internet until the next month. I got it and did updates on my son's Xbox and it couldn't even finish the updates before the internet ran out. It was very upsetting. I paid over 200 a month for me to just have to connect to my phone's hotspot to watch movies. The internet doesn't even work enough to stream an entire movie. It's really sad. When we moved we didn't go into an area where the internet was offered and they still refused to stop our contract. They won't pick up their own equipment, making my husband go to our old house to unbolt the satellite off the house. It's not a good service, and I wouldn't recommend to anyone.

Viasat is the absolute worst internet I have ever had to deal with. WAY too expensive for internet that doesn't work. Don't try to stream anything because you will get 10 secs of show, 45 secs of buffer.

The WORST customer service. I had to take a day off and drive 2.5 hours to meet them at my rental property to set up service (for which they charged me $100). They called 3 hours before to confirm, then again 30 minutes prior, when I was already 2 hours into my journey, to tell me they didn't have the equipment and would need to reschedule. Why didn't they tell me that on the first call? When I told them I couldn't take another day off and needed to do it on a weekend, they refused to work with my schedule and acted as though I was inconveniencing them!

Having no internet is better than Viasat because they fail regularly and charge you more than any other company. Viasat failed to provide service for us where no device of ours would connect for months in the afternoons and evenings and when we were forced to find an internet company with reliable service they’re charging us cancellation fees. They even refunded our monthly fee in full in December because their technician admitted they know they’re completely failing their customers currently. We are a nonprofit from 1924 started by Babe Ruth and Lou Gehrig that’s saves 101,800 members from homelessness and they haven’t budged despite me telling them it’s illegal to charge cancellation fees in the US when they didn’t provide service.

Where do I start. First I called them to cancel my service one month prior to selling my house. They canceled it that day leaving me with no internet for a month. When I realized what they did, they wanted me to sign for another 24 month agreement to reconnect the service. What?! Of course that made no sense and never heard an apology for the inconvenience they caused. Then I had to repeatedly called for the return equipment box. I could get every other package from every delivery company but for some reason I couldn't get their box. FINALLY, over a month of calling, I got the box. I returned the equipment in a timely manner and thought I was done with this company but no! I received a charge for $265. I called them that evening to understand the charge for equipment when I returned it. The rep confirmed that they received the equipment and I should receive a refund in the next 7-10 days.

We have had service with this company since 12/2019. I decided to move away from our DSL provider because of the low speeds, and Viasat was one of only 2 other options. When I first did research on this company, we didn't find a lot of bad reviews at the time (apparently this site never showed up in my searches). When they hooked up, the tech was friendly and knowledgeable, and didn't give any impressions of being a horrible choice... That's where the good times ended with this. Since then, I've had to bump our service up to the max in our area, and increase our bill to a whopping $165 a month. And STILL, we get 1-2 weeks of good service before we top out. 2 Tv's and a computer, with occasional cellphones (2) on the network. This somehow equates to 200+GB a month in data use...

I contacted Viasat for service and explained I needed unlimited data as I use it to stream and was informed that there plan was 25/Mbs unlimited for $100/mo for the first 3/mo then $150/mo. It would be a 24/mo contract. Of course I agreed. After a few days the installation was performed and after the installer left I was then emailed the details of my internet. This is where I found the hidden information that I was only allowed 60/GB per billing cycle after which once you exceed this they prioritize the data. What they actually do is throttle your service. Before HULU and Netflix worked only because we had not exceeded the 60/GB. Once the 60/GB was passed HULU will no longer load, Netflix picture is fuzzy or continues to buffer so if you don’t mind only being able to watch Disney for $150/mo plus the $7/mo for the Disney channel that’s fine but this internet is definitely not worth the money.

We tried this provider and the customer service was ok. Had to get the modem/router replaced twice in a month, they said that wasn't normal and can confirm that another user had theirs for over a year no replacements. Luckily we didn't have to pay the service charges on either of those incidents(about $100). I wasn't sure of our data usage but quickly found out that we used the entire allowed amount in about 2 weeks and they didn't have a higher option for us. We have 2 tvs, 4 computers and 4 mobile devices that use data so our usage is almost 1T/month. I was turned off by the large cancellation charge and being told to ship back the equipment. I requested for pickup and was charged just under $100. We are lucky have a better option available to us but I do hope they get better data plans for future customers. Feeling ripped off isn't fun.

Customer service is non existent as soon as you sign the contract.. The service is so slow it brings to mind the old Dial Up speed... Have NEVER been able to enjoy any movie without it freezing up and I'm NOT trying to view it in HD mode. Forget about trying to watch a game on my expensive sports streaming service. Buyer Beware. This sucks!

Satellite only option. Called AT&T. Operator sold me a Viasat deal saying it was unlimited & start price was same for 2 yrs but I had to sign up right now for the DEAL. Not true, not unlimited. Now I have .04mbps download. Contacted Viasat when they sent my price info, they would not listen to the recorded sales pitch. Should have researched reviews.

I would not even give one star but it required one to post this review. This company should seriously be ashamed charging the fees that they charge for this so called internet, (I pay 90 bucks a month) you will be so much better off using a hot spot from your phone. I will be paying to cancel my contract early. I should have known The day we had it installed.... The installer said it was only slow because it was cloudy outside. They advertise speeds that are not even close to what they say they will be and over the past two wks I have called four to five times because I can’t even check my email. I have absolutely no internet connection at times?

This is the worst satellite. It’s constantly buffers or you get nothing. It’s expensive. Cost more than Hughesnet for less data. If something else come out this way where I live I will cancel them in a heartbeat. They will not get one penny extra from me I never signed a contract but they're saying by me giving my card number was a contract. I’ll change my card number so they can’t get money from me. To cancel outright is 345.00. Do not waste your time or money on their lies.

I live 25 miles from the closest town and Viasat is my only option for internet service. This service is so bad that when my 2 year contract is up in April I'm going to cancel my service and just go without. They will never get another dime from me!!!!

They sent a stuffy person to my door. Who knocked down a whole shelf. After 2 hrs of trying to get service, a 3rd world cust. serv. agent. Cut my my serv, and call back tomorrow. Still no service. After 4 days. I told them to get their equipment and leave. They threatened me with a 600.00 fee. Even though they told me I had 30 days to disconnect. Scam, buyer be ware!!!!

Living in an area without conventional internet or cable can be a challenge. There are few options when it comes to getting internet, and ALL OF THEM SUCK!!! Viasat has the highest data allowance, but it is also the most expensive. They say it's unlimited, and that they don't throttle your speed...but they do "prioritize" your use behind other customers that have not yet reached the, not data cap,..."suggested monthly consumption amount". So basically they don't like the terms, "throttled" or "data cap", but that's EXACTLY what they are. Once you hit that number, don't bother trying to watch TV or use the internet...you'll just make yourself angry.

This would not allow me to leave this blank because they should not even get 1 star in my opinions! We canceled our service with ViaSat internet last week and the rep ended our service on the wrong date and now they charged our card in error and it will take 7 to 14 days before we can get our money back. I will NEVER use them EVER again. Why are we having to wait when it was their error?

It’s a real shame that my first ever review I’m writing on this site is tragically negative. I would have written it on Google reviews if they were on there. Maybe Viasat is so bad they couldn’t even be posted on there. I have read some reviews at a couple of sites before dealing with this atrocious internet company and saw that they were very mixed. I wish I came across this site instead, I might have evaded these scammers! But even out of all the bad reviews I’ve read here (and ALL of them are bad), I haven’t read one that complains about the horrible experience I have unfortunately been subjected to with this company. So this will be the first of its kind. Let me explain.

I talked with two separate sales representatives to make sure I was getting the right plan for my needs. I spent quite a bit of time with each of them providing specific information of my use on the internet. Was told by both reps to get the Bronze plan. I used the service for 2 days only as it was worse than my cable service with 3 Mbs. Over the next 10 months I talked with several customer service reps and supervisors to stop my plan and get my $300.00 installation fee returned.

Whoever it reads my comments please don’t go with this company Viasat, you’re better off with your hotspot on your phone than with this company. I got the Platinum 100 and I tell you! these people really look for ways to rip people off, the service is horrible. Even if they offer you the best service they have you still won’t be able to watch a movie on Netflix.

This was my second complaint with Viasat regarding buffering. I boosted my coverage the first time. Since the beginning of their service I can’t access Amazon (at least I can get Netflix now). The customer service told me my television was too big to receive internet bandwidth. I then asked to be transferred to a tech person and he assured me my internet connection was perfect and it’s Amazon’s fault. I will live with this money grubbing amateur company until my contract expires they won’t get another cent from me.

We've had Viasat internet service since March 2020. About 2 months ago our service stopped working... We can't even connect through the ethernet cable from the computer. We have called multiple times trying to get this resolved as I work from home now... They sent a service tech out on Christmas eve and he was unable to resolve the issue. We were told we'd be able to cancel and the fees would be waived. Now we're being told they will not waive our cancelation fees.... We are paying for a service we can not use! This is unacceptable and a rip off. The network is overloaded and they continue to add more customers. The internet does not work... It's a scam.

The first installer drilled for holes in my roof for the satellite base but didn’t hit any studs. The satellite blew off the roof taking off roof shingles. I made over 10 phone calls to the company and never received any response. I’m in a two-year contract and they threatened to sue me if I left the contract but they’ve caused major damage to my house. The first layer customer service reps are in the Philippines and refuse to transfer you to anyone that can make a decision. They stick to their lines and threaten you. I’m going to file a lawsuit in small claims just to get out of my contract. Stay away from this company!!!!

If you're expecting any kind of quality do not pick ViaSat. It is intermittent due to the amount of people on it. You will not be able to download any movies no matter how short. Email is intermittent also. This service is very costly and useless. They keep raising their prices. I needed to put it on vacation mode which started at $50 a month then it went to $60 a month then it went to $70 a month for a sleep mode. Even when it's working it's not worth $70 a month. Do not buy ViaSat. It is a rip-off.

Sales rep said Viasat streams movies & Zoom but it doesn't work reliably. When I'm on Zoom or Skype people say I look fuzzy or blurry. There are long audio delays--- someone's lip moves but you don't hear the word till 30 seconds or a minute later!! The internet connection is chronically unstable and can be fast and then so low that it renders no service and these variations can happen all in one day (i.e. 17 mbps in the morning and .78 in the same evening).