Viasat Reviews

I had Viasat for over 2 years (rural and lacked options). Discontinued service and they are charging me $95 to have their technician get a box on the roof. I asked when canceling if they expected me to go on roof and guy said no. Plus they want the entire ethernet cable, also up to roof. Their internet service was a rip off and I would run with one game update and always lagging!

If you have any other viable options, please use it. My family and I have had a horrible experience since day one. It's only my husband and I, adult kids that do not live close. We both work M-F and for the most part there is no -one home on Saturday. Each month we have to Pay for additional megabytes and gigabytes. We were gone an entire week to get an email saying that we've exceeded our allowable minutes {While we were out of STATE}. I showed them the receipt from the Hotel we were in from check in to check out to be restored. The following two weekends the same. I pay for additional minutes at least TWICE a month and There is NO ONE in our Home.

Have had Viasat for too long now. It was sort of ok, at first, if you didn't mind rain getting in some piece of equipment and service stopping, or being told it must be cloudy in your area, it wasn't at all. Or if you start the new cycle and 3 days later there are no bytes left, but you've not streamed or played a game or anything related to using the Internet other than 2 phone calls for...10 minutes each. Then they say if tech has to come out then you will be charged ???? or you can get this service for technicians for this much per month and suddenly, the service improves to only sorta spotty.

Service was horrible and would be slowed down after 4 days every month. Returned all equipment and they still charged me $265 4 months after last bill was paid. When I contacted them they said I didn't return transistor off roof. I did return it after climbing on the roof and taking it off myself. They claimed they never received it so it was my problem. Would never recommend or use again.

Viasat internet service is poor. Discontinued service and they are charging g me $95 to have their technician retrieve equipment from our roof. They said I could go out on our steep roof to avoid paying the fee. I never would sign a contract agreeing to pay them to retrieve the equipment they want back. Their internet service was a rip off and I would run out in three to four days with about four to six hours of streaming. They need to be put out of business. Switched to Rise Broadband and it is excellent.

I've only had this service for about 2 weeks, it wouldn't connect to Roku, it wouldn't hook up to our tablets and it interfered with our mobile wifi as well. Called to cancel and was informed I was getting charged almost 400 dollars for an early termination fee, for service I couldn't even use. Customer service reps were very rude, argumentative & kept trying to get me to let a tech come over to see if he could fix all the issues. Seriously!!!! After this whole experience and the conversation I had today with your reps & being charged the 400 dollars, I'll take the hit on my credit for this 'cause everything about your company and how you represent your value for your customers is nothing I've ever experienced before.

I have been "trying" to cancel my service since October 9th. Thought it was canceled until a charge came out of my account for the monthly payment which I wasn't expecting and had other bills going out so it caused an overdraft. Called customer service immediately and requested a refund. After hours on the phone and being told a manager would call me back, I call back today 10/30 and my service still has NOT been canceled!!! I am furious. They refused to cancel for today, said my service will be canceled on 11/16. Why??? So they can keep the money that I was charged!!! This company is horrible! Not to mention that the service is ridiculously slow. So happy to have my Starlink!!!

The first month with Viasat was fine, however, after the 2nd month things changed. I could not watch TV because of the frequent buffering and my computer was very slow. They also told me I had used all of my data and must upgrade. There is no way I could have possibly used all of my data. My bill went from 66.53 a month to 201.50 a month. I live in Ohio and Kentucky, so am only here part time. Besides that I am 82 and am not a gamer nor am I on my computer all day. I very seldom watch TV until the evening news. This a absolutely a scam. I called today and could hardly understand what she was saying. She told me I would have to call back tomorrow because nobody was there who could help me. I was also told at the beginning there was no contract. I'm betting that will be another lie.

Don’t use this provider. Called them because I couldn’t remove the transmitter from the satellite dish. They said they would send a technician for $95.00 or hire a handyman. How is this even legal. They absolutely are in my opinion the worst customer service representatives I have dealt with. Save yourself a big headache and use someone else.

I am giving it one star because at least I was able to work using the service for three and a half months, until I couldn't do it anymore.

I am a tech savvy person who uses a variety of internet providers between my home and multiple business locations. When it comes to Viasat, my service is CONSTANTLY down, not even counting when the service is interrupted for weather. I have had technicians come out three times after spending hours over numerous occurrences on the phone with customer support. I’ve been given every excuse you can imagine- that a satellite is broken, the “beam” I’m on is oversold, I’ve used my high speed data (while I’m looking at my account and can see that I am nowhere close to out of data), and ‘there’s nothing wrong with my service’ while the modem is red and there is no internet.

Hi everyone I have been a subscriber for more than two years and just received charges due to the fact the old plan was phased out. Reading all the issues of trying to close my account I will find out Monday how it goes. Here is a link. I hope it helps all with current or future issues. You may also write your State Atty. General and file a complaint there. Here is a link for small claims rules: **.

After fees, 220 per month for 60g. There are two people in household. Movies constantly buffer, sometimes every 30 seconds. 60g lasts maybe 2 weeks. With just 2 phones and a few movies. You still need to pay even if their equipment fails. They have no alert that says something is wrong with system. Customer service will make no compensations. I was told when a service person comes to check issue, if the issue is faulty equipment, I am responsible to pay for replacement. If you have any other option in your area, try them first. This is a last resort company. I did cancel service.

I moved to a fairly remote area a few months ago, and decided to go with Viasat for my internet due to my usual internet not being available. Right from the very beginning, I wasn’t getting any reliability at all. It was freezing or just not working at all. I called to figure out what was going on and they told me it was because I wasn’t paying for their high speed and tried to get me to upgrade my plan. I refused because I don’t use it that often and I’m not getting batted into premium services, when all I need are basic internet services. I watch an occasional movie or TV show, but that’s all I use it for. I have Verizon for my phone, which is actually reliable, so I can do most things through that. So I told them I wanted to cancel before the end of my first month.

I allowed a person to place a sign for Hughesnet satellite in my yard. After about 3 months I called about the service. I was told that being a disabled veteran I could have unlimited internet for $55 a month. I signed up better later was told that Viasat would be handling the service. After the equipment was installed and approximately 3 weeks later I learned I was being charged approximately $96 about every 10 days. Trying to call the company became a nightmare. They will not let you speak with a representative until you pay them upfront. I called Hughsnet, they had no knowledge of my account. I was told they weren't Viasat. So I have contacted my local news channel Channel 6 on your side. Hopefully, I can help someone else.

I've only had Viasat 3 months and it was used up in first 3 days each month of having it when it renewed each month, then it wouldn't work at all the rest of the days of the month. Horrible service altogether.

This absolute ** show (fill in the blank) was pretty much the only internet that came to my rural area. This was the worst… When I say worst… I mean the ultimate poor excuse for internet. If anyone were to ask me about Viasat internet which they won’t but if they did…I would tell them to steer clear of this company. In the same sense of urgency you would tell a child not to trick or treat at the chomo house. This company has forever burned a hole in my brain that they are the definition of ** show. We called to cancel and they asked for a forwarding address. I said, "I am homeless now. We just lost our home," and he laughed. His name was “Herman”.

Reps lie, make up stuff as they go along, have inaccurate information, don't listen, make you repeat things...you end up with all kinds of hidden charges, cannot access your bill on the app, don't get texts or emails so they do not back up anything they say in writing, and it's a different story every time you call them. I don't know how any business gets away with this kind of **!!

I got Viasat two months ago. Never worked properly and made numerous phone calls to get the problem resolved. They not only shut off my Internet but hiked up the price from $114.00-$159.00. They told me I cancelled, which if they had people that understood English they would realize I did not. This is by far the worst experience I've ever had. Not only did they never tell me it was a two year contract, now they are charging me to get out of it. Disgusting. I wish I would have done more research on this hack of a company!!!

I have been a customer for 8 years. When I sold my home I called to cancel service. I was able to disconnect all utility services on 9/12, but due to how Viasat bills they billed me for the whole month. How is this ethical? Furthermore, I was told that I had to either 1) remove the metal box from the satellite myself, or be charged $95 by Viasat to have a workman come out, or pay a handyman to do it. Again, this is unethical exploitation of customers. I am a single woman who lived in the house alone. Viasat did not care and stated I could have had a neighbor take it down. Seriously? What internet company does this to their customers?

I moved in and the connection has not worked since DAY ONE- slow slow service response. Can’t get a tech out til almost a week later- then have the nerve to talk about a bill of $125 when their Svc doesn’t even connect to begin with!!!

Early termination fee is bogus. $300 for bad service is not acceptable. Paying more than what it's worth. Charges you with multiple fees and they take forever trying to refund you a measly $300 when you have paid twice as much before canceling.

Absolute Rip Off. Do yourself a favor and get Starlink or any other internet. Horrible service all the way around. This company should be shut down. How are they still in business. Look at all the other reviews.

In fact you might be happier with the plague!!! No joke!!! Current customer and regret evert minute of my ex with these thieves!!! How is it this company is not under federal investigation?!! I pay these idiots for 150 gigs of high speed internet which is constantly buffering and somehow barely last 3 weeks. I use this service to stream for my firestick and my life is so busy I hardly ever have time to sit and watch. The customer service reps have been so well trained on their scripts no matter what you complain about they have an excuse! They have me locked into a 2 year contract. Clearly they know they suck but need your money! I'm telling this company can't be legit and if I was better educated on how this works I'd start a class action law suit!!!

Viasat was a huge disappointment for me. I explained at the beginning that I needed streaming and I had a gamer in the house and that I needed the correct plan for both people. The gaming turned out to be intermittent and streaming was out of the question at the same time. I had to go to a better plan which by the end of the month ended up causing me almost 400.00 dollars. Then they kept charging me even after I Quit them. I never Never did get the money back. I think it was close 500 hundred dollars.

I received a call confirming my appointment yesterday and took off work today to be available. Two hours before the installation that was scheduled last week I received a text saying they weren’t coming. That the equipment didn’t show. I called and spoke to Amy who was not apologetic at all… I asked to speak to her supervisor and wanted his name. She refused to tell me his name or contact information. I called Hughesnet and they are amazing.

Terrible experience: Internet speed was 5 times slow than what was in my contract and ViaSat was not able to fix it. When I cancel service, they still took earlier termination fees while they promised that within one month termination will be free.

They charged my card over $300 even though their internet sucks. I’m not paying for something I can’t used. The advertisement claimed it was for AT&T but it’s not. It’s Viasat. People don’t waste your time or money with them. They are scammers and liars.

I signed up for Viasat after moving to a rural area of North Carolina. The service is horrible. It’s extremely slow and dropped signal often during my working hours. I do not recommend using this service. The customer service was extremely difficult to work with. After going in circles I finally just hung up on them. All I want to do is cancel my service. Then they tell me I have to climb up on my roof and disconnect some piece of their equipment and return it or I will be charged and they will not help. As a single woman with no ladder or help, that’s a very unreasonable request and also puts me in harm's way due to your installers decision to put the dish on my roof. PLEASE DO NOT WASTE YOUR TIME WITH VIASAT!!!

Do not use Viasat ever. They will lie and say you are not under contract and that it is a month by month basis. Once they set up the internet you are trapped. The internet does not work at all. I couldn’t even use just my Ring security cameras with their internet. You could never stream anything at all. When you call to cancel they want to charge you over $300 and say it’s not their fault your internet doesn’t work. Save you money and get Starlink instead. Same location but it actually works. I can stream movies and my security cameras always work now. Viasat is the biggest scam to exist. It is criminal how they steal from people!

Horrible service, have to reboot the system numerous times a week. I even upgraded to more high speed internet but somehow I always run out before the end of the month. Even though I am at work during the week. I am. Stuck with a two year contract for the worse provider ever.

This company has horrible service. Living in a rural area with limited service providers. I haven’t even had the service for 30 days and I’ve cancelled. My usage was for the month was used up with in 2 weeks. The monthly fees are very high. I explained to them I work from home with a lot of data usage. Of course they said, "We can help you." What a joke. So I cancel before the 30 days into the contract and they are charging me $350 to cancel. Unbelievable. After further research I went with Starlink. What a difference. Do Not Use Viasat unless you want crappy expensive service.

They offered me a business package in which from 8 am to 5pm daily downloading and uploading would not count against my data. I went over the locations in which I downloaded and uploaded items from and to for the crafts I make. They said all this was allowed with the package. Every time I download, it counts against my data, I call them about it, and I get lies after lies about why the data was used. Today I call and speak to them again about this, and I am told that downloading is not allowed and counts against my data, even during business hours. This company makes it a habit to lie to their customers. They like to take advantage of the ones that live in rural areas, they know we have no other option and must take the abuse for the time being. It is sad what companies are allowed to do and get away with and still call themselves helping their customers.

I have had Viasat internet service for 2 years. Unfortunately, I live out in the country and nothing but satellite service was available at that time. We started losing our internet service about 5 months ago, and had 2 service appointments to try to fix it without any luck. It would work for a couple days and then go in and out after that, for up to 20 times a day. The last 5 weeks we have had zero internet service and have been using our phone's hotspot for internet. The service rep could clearly see that we have not had any usage during this period and could care less.

1st my roof was damaged when the satellite was installed and I was told someone would fix it. It’s been 3 weeks and nothing!! The internet service is way overpriced for the quality you receive! I’m not happy with this service at all!

We out of no other choice had Viasat for 10 years. They cheated us out of speed and money constantly. No matter how many supervisors you spoke to. When finally we were given a option for internet I attempted to cancel 3 times. Spoke to multiple supervisors and was not refunded even after being charged 2x after I requested to delete account. I had no contract with them. They said because it was not confirmed 2x either way confirmed or not my requests were in their computer over several dates and supervisors. They still would not refund my money. The service that we paid 220. A month for we could not even use the phone internet service to make phone calls it was so bad. Stay away far away from this company!!! We had to call our bank, issue a fraud and issue a new card because they would not stop charging us.

First, I live in the country so I'm reduced to using satellite internet. I get satellite is not like cable internet. I'm very upset with their customer service or lack thereof. A storm caused my dish to mis-align so the internet is off more than it's on. Each time I call is the same thing. Unplug and replug the modern. *Wait 20 minutes.* "Huh you have connections issues. I'll set up a service call." *Wait 30 minutes*. "I am getting errors in setting up your service call but I escalated this. If you don't get a call in a week please call us back." In the meantime I'm paying for internet I can't use and their "easy care" program is a joke. I don't recommend this company to my worst enemy. I'd give negative stars if I could. With all the money they are getting you figure they could upgrade their systems

Viasat is the worst service I have ever encountered. You'd be better off with resorting to the old dial-up services than them. The 2 year contract is a trap to stick you with paying for essentially nothing but the equipment which is leased and must be returned to them. They even rob you to end service. I gave one star because that is the lowest allowed.

Even when you are within your data limits, your speed can slow to a crawl during high volume times, such as evenings and weekends, making streaming unpleasant-to-impossible. You don't even get what you have paid an exorbitant price for. But Viasat knows no one who had a choice would opt for satellite internet.

WIFI NEVER WORKED. 3x’s I called cust. Ser. They can’t help, no supervisor, was called a liar. They’re Stupid. Stole $365 from our account. SAVE A HEADACHE! DON’T EVEN CALL THEM. FROM SOUTH OF BORDER…

It's a scam. They know the internet service is horrible so they trap you into a 24 month contract and then make you pay over $300 in termination fees when you have to switch providers to an internet service that actually works.

I am a really easy customer and always give 5 stars to the products I purchased as long as it is OK or so so. Can you imagine how to make a mild person upset? Viasat did. If I can, I will give Viasat a negative star because I have never seen an American business make a profit like them. It ended up robbing people! I do not want to talk about their internet speed. You do not have many options when you live in the countryside. I just want to tell you my true experience with them. Be very careful about your final bill! Cancel one month in advance to avoid paying them a whole extra month that you do not need! They rob people without a doubt and the customer service is for their convenience and NOT for you.

We paid a few months for nothing because do not have an internet, the email also can't work, it was no any speed...After a few months we are cancel the service but they charge us over 3000$ and after the returning the stuff they also charge us over 300$, it's not a internet company. It's a scammers, stay away from them, it's a lot of stress.

We had to sign up for Viasat (via the phone) in our new rural area because we had no choice but them for hi speed internet. We did not get that service. Instead, we got constant buffering and slow internet, and extremely intermittent wifi calling. IN ADDITION, THEY TOLD US WE COULD CANCEL AT ANY TIME! NOT TRUE—they never told us when you sign up there is a 2-year contract. We didn’t find that out until 2.5 months later when we called to cancel! So they don’t cancel the day you call. They wait until the NEXT BILLING PERIOD, which is yet another month you have to pay over $200 / month for crappy service PLUS a $330 penalty fee. DISHONEST COMPANY, TERRIBLE INTERNET SERVICE. Don’t bother. Find Freedom Fiber in your area or another Fiber company in your area like we did: 100 TIMES BETTER!!!!

When we first signed up in 2018 it was okay. Each year the service is slower and the price higher. Now we're paying $170 a month for service that basically stops on the 15th because of data caps. Extremely high price for half a month's service is unacceptable. I'm counting the days until rural internet is rolled out at my address.

First of all, I was calling to get Starlink when I was convinced by the salesman named Alex that it would take 6 months to get starlink and that starlink's sister service ViaSat was a much better deal because it had no upfront costs and I qualified for a free installation. Sounds great except that when I said to Alex I'd had experience with internet services like them in the past I had discovered that the speeds were not adequate for my needs. Alex assured me that if I wasn't satisfied the installer would take it back immediately and cancel services. I shouldn't have listened to Alex at all because sounds like it was all just a scam to get me to take viasat versus purchasing star link which I can tell probably by now is going to be better no matter what.

I am hoping this helps others. We had limited choices as we are in a rural area. We choose Viasat and had NOTHING but disappointment. Our hotspots work better. We ended up paying $460 to cancel! We ended up going to Starlink, the BEST internet service I have ever had... and I think I've had most of them: Dish, Comcast, Coastinet, Direct TV, Spectrum, Verizon, Frontier, and Viasat.

This company is sneaky. They went into my Viasat, my personnel login and changed my bill date. When I call them people who hardly speak English play phone games but when you live in the middle of nowhere, what can you do.

Updated on 05/03/2023: Was charged for a Tria even though I had returned all equipment and had the delivery receipt showing all 10 lbs of equipment had indeed arrived at their end. The charge happened on 3/20/23, I spent 3 days trying to get this error charge resolved and a refund back. Viasat stated they issued a refund on 3/24/23. Well now it’s 5/2/23, my bank has not received a refund to date. Viasat replied to my Better Business Bureau complaint that they issued the refund 3/24/23 and if I disagree, to send them all my statements as proof.

I have called several times to disconnect this service and they refused to stop my service. They have on record that I called many times to stop service and they still have been billing me for the last ten months when I don't even live at the address anymore. And after calling again they still did not stop the service. Now I have to go to the bank and press fraud charges for the last ten months and get my money back.

This service is the absolute worst! There were times it didn't work for a week. Forget having service in the evenings, high traffic times = no service for you. I called to complain and cancel my services and they will not let me out of my contract without an $800 fee. I told them it doesn't even work and I shouldn't be charged for services I can't even use and was hung up on by the service rep manager.

Their modem capabilities does not match what they claim online. I had to cancel and returned their equipment. But now they are claiming I did not return the equipment and are trying to charge me. This was after several calls reminding me to return the equipment and me saying each time that I’ve already returned it through UPS with the box and UPS sticker they provided. They explained they will be able to track it themselves. I haven’t heard from them for about 3 months and all of a sudden get an email saying they will deduct a payment using my last payment method. When I contacted them they say I did not return the modem. The modem was returned in the box they provided along with the power cord and the receiver from the satellite as instructed.

UPDATED 2/22/2023: After four phone calls and being DENIED an address to return my equipment at my own expense because I haven't received their box with a preprinted label, I'm finding that they will charge your card on file for the failure to return the equipment. If you dispute the charge with your credit card company, they send it to a collection agency stating you failed to return the equipment. This is 100% fraud. They refuse to give you a shipping address, refuse to give a tracking number for the box they say they sent by UPS stating they don't have that information but yet, they know the box went out...? How is that possible? All UPS shipments have a tracking number. They tell you to keep calling back to check on the box if you don't get it.

Since we live in a rural area we did not have many choices and had Viasat for four years. Customer service was horrible. When you did get a representative they usually read from a script and they would always try to upsell you in order to solve an issue. I got the best service they had but half the time I was stuck with constant buffering and outages. One time we were down for almost a week and we were never reimbursed. I was always rebooting the device. But the worst was when we finally were able to disconnect this horrible service. We always paid a month in advance.

THE WORSE INTERNET AND CUSTOMER SERVICE!!!! I lowered my bill because I was paying a high amount for service for almost a year that sucks and did not hold up to their advertising, couldn’t work from home, kids couldn't load homework, and you can’t stream on it. I had the highest package offered knowing my family needed it, WASTE OF MONEY! I lowered the bill, got the same service. 2 months went by with the new payment and they decided to pull the previous amount out of my account, told me their system didn’t recognize the change but did confirm the agent changed my package to lower amount.

Our first disappointment was that we could not use our land line with Viasat, as there is a one-half second delay, making conversations impossible. We had to go back to Centurylink, meaning another $50 a month due to Viasat's poor service. Then we found that our cell phone service was the same, a half-second delay, meaning that we we had to turn off wifi assist, using our weak T-Mobile signal for mobile service. Then we found that television service was weak at best, with the spiraling arrow in the middle of the screen that I suggested to them should be their company logo. We do not watch a lot of TV, only turning the set on late in the day and turning it off around 8PM, but still, we get the emails advising us that we have used up our service around the tenth of the month. I refuse to buy more, as it appears to me to be their business plan is to nickel and dime us for more service.

I am four months shy from canceling this awful internet service. It costs a fortune for buffering. It is dreadfully aggravating to be out of “high-speed internet” after a few days. It is a rip-off. You would be better off without internet services than throwing your money away on this crap. Viasat does not warrant one star.

BEWARE: A sales person outside of the US sold me ViaSat based on a money back guarantee and promised me speeds that were completely not true. After I called the main company, they told me that what the sales person told me was not true and that they couldn't honor the word of the Sales person. So basically I lost my money and they didn't want to cancel the contract. Very, Very Bad! I do not recommend them and you can't trust anything the sales reps tell you. They don't even work for the company as they are a 3rd party. Stay away! That's my advice.

Due to modern technology with 1080p and 4k you will use all your data(150gb) asap!!! I did not understand how much data is used to run a house with a 23yr, 16, 8, husband and wife. Do not get this they will not let you out the 2yr contract. NO 30 day trial!! I'm not buying more data. throttle speed was around .98mbps down and .2mbps up(after data gone). Very unhappy and canceled!!

I signed up for Viasat home service based on their assurance of quality service. They are the worse I have ever experience, customer service is poor to say the least and when I canceled they tried to con me out of a couple of hundred dollars. I told them when I agreed to the 2 yrs my exact word were, "Yes as long as the quality of service was as stated" - it was not. I also told them that they no longer have direct pay authority, they charged my account anyways which my bank was able to get my money back. Now two years later they have turned it over to collections.

This is the most horrible internet experience I have ever encountered and if I could give negative stars, I would. I signed up for service in June of 2022. The speed was slow and the latency was not working for my home office. I cancelled my service in October of 2022 once I discovered a mobile hotspot was 10x faster and was a much cheaper option. They provided a box for equipment return with an image instruction sheet showing what equipment was to be returned and how to pack it in the box. It could not have been easier to follow. All equipment was packed up and shipped. I paid my last invoice and everything was done.

A customer service rep called me and once I said I was going to think about it they hung up me real quick. Not to mention lied about the service they provided and what was included with their internet. When I called back to speak with someone else, the woman insisted on getting my full name and contact information and I simply had a question. Ridiculous, I will never use this service or recommend. Absolutely horrible!! If there was less than 1 star I would have given it.

After purchasing Viasat I learned just how aggravating it can be to keep paying for Gigabites. No, you don't have to pay for that time if you don't mind a fuzzy picture on your screen, but the catch is paying in increments for more and more - a hassle and much more than the stated price. Then there is the customer service...very friendly people, but the service does not equal the veneer of courtesy. I have been waiting for five months for them to get the return box of the equipment to the right address, and they are now threatening to charge me $300 for not returning the equipment - they won't let you send it in another box. Don't get caught in this trap!

They have the worst internet service you will ever experience. You cannot stream movies as they stop constantly and have poor viewing quality. The service is intermittent and spotty. They are also overpriced! I had to spend almost $300 last month on internet because of their limited data plans. Then in cancelling their horrible service, they are charging me $160 + they want me to go on the roof to remove their equipment or will charge another $100. Do yourself a favor and NEVER use them! Worst experience w/ internet that I have ever had. Use unlimitedville.com. Cheaper and unlimited data w/ no contracts.

I cancelled my service in late November. They are still charging me in January stating they’ve “extended my disconnection” date. I finally had to call and say I needed to remove my payment method and they threatened to cancel my service and send me to collections. The internet was painfully slow and after spending 5 hours on various calls I cannot cancel my service. I would not advise them at all!

I have been using Viasat for over 2 years now (because it's either them or Hughesnet) and started having issues with connectivity so I called customer service and the First Lady I spoke to was great. Tried to help me as much as she could then I spoke with the supervisor on duty and at that point was told flat out to stop using my gaming systems and was also told that the only type of special offers was for new customers only to upgrade so therefore was basically told they don’t care how long I’ve been with the company. If I wanted higher gb then I’d have to pay almost double what I pay now which it would go from 179 to almost 400 a month and even then using my game systems I’d be out of data within a week of my plan refreshing and they no longer have “so called” unlimited plans which were never unlimited to begin with….

We moved to a rural area. Viasat was chosen as our provider, as they "offered" speeds needed for gaming. Streaming was possible, much less gaming! A tech came out and "fixed" the problem. Not the case at all! Our ping was about a 65 when we needed around 700. What we were promised. We were immediately charged for a full month. $266 which is absurd because we had to use our hot spots if we even wanted to watch a movie. I called to cancel and was explaining my issue. The supervisor literally hung up on me and noted that I was rude. Are you kidding me? He would not let me speak. He talked over me and would not hear a word I was saying!

Up until 1.5 mos. ago it worked ok, but slow speeds etc. Now for some reason despite having techs out 3 times & 36 hours on hold w/ Viasat it works approx. 25% of the time now. I have spent hours and hours trying to get it resolved. I will be cancelling soon.

I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes Net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose.

What a total waste of money. You pay for a plan and when that runs out no more tv for you. What is the point of paying for internet if you can't stream your TV? When I spoke to a rep at Hulu she said the latency number has to be under 50 to stream and that the internet provider could lower that number. Well of course this crappy company is about money not service. My service lasts about a week before it does nothing but buffers. You pay a monthly charge for 1 week of service. Rip off. I cancelled this service when they didn't want to help with the latency issue. Held hostage by ** internet. Bbb should look into their business.

Long story short as I’m getting tired of typing all this over and over again, I was told by 2 different people on a recorded call that I could use my own modem so I didn’t have to rent theirs every month. After the absolutely terrible and lazy install, I went and picked up my own modem. I hooked it up and it didn’t work. I called them and was then told I couldn’t use my own modem. So already that’s straight-up fraud times two on their part. I called them to come have the dish moved as it was out in the front of my house above my garage, practically in my rain gutter. They gave me a 3-hour window for a couple days later. The person called me with 10 minutes left and said he wasn’t paid so he’s not coming.

We transferred our internet service to Viasat a few years ago, because they claimed to provide better and faster service than our current provider. We found out quickly that this wasn’t the case. The service wasn’t faster. In fact, at times it was slower connection speeds and we had numerous instances of no service at all. When we tried to cancel due to this, they said we would be charged a termination fee, so we stayed with them until moving out of the area at the end of July, 2022 - at which time we called to terminate our service and paid the termination fee. They mailed us a box to return our equipment. The box we received did not have a return label on it. We’ve reached out to Viasat numerous times over the past few months, in an effort to get the equipment returned.

Before signing up for Viasat, I asked the rep via text about the latency I could expect since that would determine my ability to stream programming. He told me no latency. I signed up and have been unable to stream adequately before and after they throttle me each month. Ran a speed check and it's okay, but the latency is ridiculously high, no wonder I can't stream. Stay away!

Terrible service! Costing me $184.58 internet per month. More than most companies or states. They take advantage that they are the only ones out here. High speed for only 12 days :-( They did not actually say there was an amount. Lies and Greed! Customer service is awful and to cancel they want me to pay $15 per month for a year and a half. Swindlers. This had been a horrible experience. My first and last with Viasat! Who’s running this company? Do they even know what’s happening at the lower levels?

I canceled service with them due to a separation from my husband and they charged me an early disconnection fee that I paid. Then they told me I would receive an equipment box to send back the equipment, but I was told that the piece on the actual satellite dish that they install would be retrieved by one of their technicians in the area, no problem.

My ViaSat modem died so I call for a service appointment; this is after I spent an hour talking to technical support who finally agreed the modem stopped working. The service call was scheduled for within five days. On the fifth day, their field technical sent me a text stating that he doesn't have any equipment and would have to reschedule for another 5-day wait; silly of me to think a satellite internet company would have a spare modem around somewhere. I called Viasat to confirm this and said that I have no scheduled date for a service call. At this point, I am trying to restrain myself from pulling out the remaining few hairs on my head.

I would give 0 stars for this review but the system will not take it. So they automatically get 1 star. Let me explain how these crooks do business. First, I've been a customer of Viasat for over 6 years. I've been on auto pay since the beginning so I've never had a past due bill. Beware, should you ever need to cancel their service, you must do it prior to your billing date. They will not disconnect your service in the middle of the month, unless you are past due. I called to cancel service because I have no use for it anymore now that my employer will no longer let me work from home.

On the initial call the representative stated that it would be $69.99 for the internet service and failed to mention that this was only a 3 month promo and after it would cost $99.99 per month! Then they charged me for Phone service and easy care plan that I had not asked for or been made aware of which added another $30 to the monthly bill. For a spotty service that caps you at 60GB and gives you lower speed after, it's horrible and the only thing keeping me is the 2 year contract cancelation penalty!

Had Viasat installed in the second week of July. Day after it Was installed I called them because of the slow speeds and not being able to connect and when it did all it did was buffer see a few seconds back to buffering. In three days 60 gig was used and we never was able to get a usable connection. My son had to get a hotel room in order to work because you wasn't able to get a continuous connection to work from our house while visiting. Customer service is a the worst. They cannot deliver what they promise.

I purchased the system in October of 2020. Did not do a lease, which I am now regretting. Paid about $95/month after all charges for the most basic Bronze plan. Speeds are amazingly slow at all times, anytime of the month. Most of the time we can barely stream, lots of loading. That is on a good day. We've used this service both for business (I'm an engineer) and streaming. Decided to switch to a cellular-based hotspot. The difference is incredible and it costs roughly 1/3 the price as Viasat. Here is why they are only getting 1 star: When I cancelled, they want me to return all the equipment I supposedly "purchased" or pay $300 which was how much I purchased everything for!!!! What??? And, $60 cancellation fee... What? I don't even have a contract because I paid for my service.

ViaSat promises you the best thing since the slice of bread up front but the delivery of service, quality of product and overall speeds for the price is absolute **. Don't even think about signing up. This company is doomed.

Just had Viasat installed 7/7/22. Our plan is Unlimited Silver with 60GB of high speed & Unlimited Standard speed data. We had the "Data Extender" turned on since the start so, according to their website the streaming should have been at the standard 480P and not the 720P High speed data. I called to ask why they say I used up all my 60gb of data in the first 10 days. The answer I got was that 80% of the high speed data was used on streaming. I think this data extender is untrue and **. They are taking advantage of the customers so they can sell more data. In my opinion, that is cheating the customer. Make no mistake, they control everything. It's designed to sell more data. We live in a rural area and only have a couple of internet options. I regret signing a 2 year agreement.

Someone needs to hold this LYING THIVING Company accountable. We have Viasat Internet where we live (rural area). We do not have many things that are allowed to be on the ViaSat Wi-Fi. Everything (basically two TVs and a phone), the TVs are through Roku only which has data saver on running at 480 and 720 and are not ever running at the same time (we unplug them from the power cord); the phone has no apps but YouTube which is at the lowest quality with no updating or background allowed. These devices are never really ran because we work quite a few hours a day and when ran we do not watch anything that would have to be watched in high quality like 4k; all are completely disconnected from the Wi-Fi (to which the ViaSat App says nothing is on Wi-Fi); yet it still continues to somehow drain 10gb of data as we are not home.

The connectivity is basic at best. The customer service is pathetic. You get locked into a 24 month contract and are expected to wait until the end of your billing cycle to schedule a paid (95 USD) technician visit to uninstall/return the equipment. Please save your money and time.

By far the worst experience with any company I have ever had! Completely incompetent. No one seems to know what they are doing. After 5 weeks of trying to cancel the horrible service they are still charging me!

By far the worst internet service provider I have ever had. Told my with the plan I was going with that there would be no contract. Internet is so choppy that after spending 312 dollars my first month on my 149.00 dollar plan that I canceled. They then told me I still have 22 months left on my contract and that they were gonna charge me 350 dollars for early termination and over 300 for the equipment. Have had nothing but crappy internet and customer service with this company.

Easily the worst customer experience I have had. Some of the worst internet I have had, but sadly was one of the only options for rural internet (try Blazing Hog). Good luck getting anything done when weather will stop all internet functions and their data cap is abysmal. Their customer support team are incompetent and rude. They didn't even provide me a wrench to dismantle the items I need to return WHEN IN THE MANUAL IT SAYS IT'S PROVIDED! The kicker? I had called to complain about it, when they told me "Sorry, there are no wrenches provided." WHY WOULD YOU SAY THE WRENCH IS PROVIDED IN THE BOX WHEN YOU DON'T PROVIDE THE WRENCH??? I hate them. I hate them with every fiber of my being. Worst customer experience in my life, bar none.

I have had Viasat internet for more than three years. It was my only option as I am rural. I increased my speed and data cap and still had very poor intermittent service which still ran out of data before the end of every month. I am a senior on a fixed income and 170.00/mo is ten % of my income. I discontinued service three days after billing cycle started and they will not refund one cent after only three days use this month. It is their policy but it is not ethical. It forces me to the food bank this month.

They keep the speeds up for your trial period and as soon as it’s up and you’re locked into the contract, they drop it down! If the sky is even a little cloudy you have no internet! And when it snows or rains you’re definitely going to be out of internet for a while! Do not waste your money or time with this company!

This has to be one of the worse internet providers available in my area. I told this company when I placed my order that streaming was necessary, The person that set this up said that this wouldn't be an issue since I had the best plan they offered; only that gaming would be an issue. No problem there, we don't do gaming. I was told by their installer that it would take a few days for the speed to be reached & this NEVER happened and we gave them a little more than 2 weeks to do so. To top it off, was forced to pay for an additional month after only having this "service" for 2 weeks AND an early termination fee! So sick to my stomach over this since they did NOT provide the service they said they were going to and I had "The Best" plan they offered. The supervisor was just as dismissive and essentially said sorry, but too bad. Valuable lesson: don't use a satellite internet provider.

In my area, unfortunately our only option for internet was Viasat. We called and inquired about setting up services. At the time I informed them that I VPN in for work, stream our TV and media, and play games on occasion. I was told that the package would be able to handle all of this. From day 1 though the internet just never worked for us. It was extremely slow and was disconnected often. I couldn't work from home like I was promised and ended up just using my mobile Hotspot to get anything done.

I switched from CenturyLink to Viasat because satellite internet was the only internet available in my area. CenturyLink was completely unlimited with no throttling for around $79.00 with speeds of about 75mbps. The highest speed offered by Viasat was 100mbps and gave unlimited data for up to 150gig the unlimited standard data. While using 2 tvs with fire stick I ran out of data after less than a week. The standard data was not capable of quality streaming on two devices so it became useless to me after less than a week.

I canceled my service on 03/21/22, noticed a draft notice out of my account the next month. I called back 04/17 and it was supposed to be taken care of then. On 5/17 called back because there was another draft notice. They have taken 3 full payments on an account I had shut off. This is not ok, that they can tell me, "Oh well we do not have proof you ever called," even though I had reference numbers and dates called.

Sales rep will advise tech come & conduct a site survey point to point to ensure the signal strength & determine if their services will function properly based on your needs. Tech guy comes & confirms it's a lie, they only activate & can't do such. So, you're stuck w a 2 year contract for services for wifi that doesn't work. And you're dealing with Viasat who does the sales & customer service & an outside company in Laredo TX who does the installation. Total disconnect, pointing fingers.

IN brief, Viasat cannot deliver any claim it provides. Easy and convenient install? NOpe. Took 4 different attempts to get service installed - well after I'd entered a service agreement! It took 3 weeks to get installed once we got the appointment, so I paid fees and costs without service. But, once it was installed, those lightning fast speeds.... AOL dialup has a new challenger. And, get this, the download/update that MUST be done before you can use your internet? 2 gigs in size, and it automatically counts against your data use! Finally, when I cancelled, I knew I was going to have to pay an early termination fee, and that was fine.

For $120/month service should be lightning fast all month. Instead you get 1 maybe 2 days of decent service, then they tell you you have used up all of your high speed Internet and you can buy more that will probably last 1/2 day. If you have any technical difficulties their foreign outsourced customer service doesn't know anything. It's always, "Turn the modem off for a minute then turn it back on." This company is the worst Internet service and customer service I have ever had. Will be switching to something else ASAP.

The service was very erratic. At times it seemed to work okay and many times it was extremely slow. The time came I needed a service that would work over a VPN and this service would not work. I called just a couple days after my billing cycle, and they insisted it was their policy to charge me for the entire month despite no longer able to use their service during this period. When I asked to speak to a manager, they said it would be a long time on hold. I requested a call back and they said they do not do call backs. Pretty much the service sucks all around including their customer service. IMO - Very unethical and unprofessional, Beware!

They only option for rural internet in Hawaii, signed a 24 month contract and was always exceeding my “allowed” internet 2 days after it renewed for the month. Suffered thru until there was another option. Took them a month and a half to get me a box to return my equipment, which I dropped at Ups the next day! Fast forward 5 months later they deducted the money from my account for the equipment that they claim I never sent back! Have my receipt and proof of delivery and they are “looking” into it. Still waiting for them to credit me my money. Customer service sucks!!!

We tried Viasat internet for our business as we are in a rural area with no other options. Their service was very expensive at $250/monthly and signal was nearly always bad. After cancelling and returning the equipment, nearly three months later they charged our credit card $312 for non-receipt. The rep asked us for the tracking number to verify the return (which is odd because they are the ones that provided the label affixed to the box for return). Good thing we kept the tracking information and took a photo. Now they state it will take 7-14 days to return our funds. We are not waiting. Disputing the charges today with our bank!

Viasat will bill you for your unlimited data plan but about 4 days into your cycle they inform you that you've reached 100% of your data available. But, if you'd like to buy more you absolutely can. This service is terrible, customer service is unhelpful, not even in the US. This company will continue to take money and not provide the service that they claim they provide.

We live in a rural area and was told Viasat would be the best option. They claim the package is unlimited with a cap, how is that unlimited. My modem was upgraded and not the dish so they were not communicating with each other. Was out of service for 8 days credited me $40 then turned off my service because the so-called $40 credit was showing up as past due, I then had to pay $10 to get the service back on. How do you pay on a credit? The team needs to be better trained, and you can never talk to a supervisor.

Don’t do it, if you get it when you cancel they will expect you to literally climb on your roof and take something off of the satellite that a technician literally had to come out and install for you. Keep in mind, they do not tell you this upon install nor do they send you a box with room for whatever it is off the satellite dish that they want you to remove. Absolutely a company full of rude scammers.

We were promised a speed of no less than 35mb per sec and it's NEVER BEEN MORE THAN 11 and typically it's usually 2 or 3, this is why they make you sign a contract and then charged me $15.00 a month for the months I no longer used their service. On top of it, at one time it was over $200 a month and it never worked even close to as good as they said or promised. Do not waste your time or money because they are terrible. They never even got the name on the account correct. We tried it because of the area that we live in isn't great for regular internet but this is for sure not the answer either.... a over $3,000 mistake.

My 5-or-so-year experience with Viasat/Excede tracks identically with other reviewers here:

The internet does not work good at all and they are overpriced. Terminated my service after a few months. They tried to charge me a $100 to come pick up their satellite dish out of my yard. Do not buy internet from this company. It's a waste of your money!

I paid a ridiculous monthly payment of about $170 a month for too long so that I could work at home and my kids could do school work at home when needed. Noticed that things would slow if we "ran out of data." Another standard answer was "it's the weather." Note: it states that weather does not affect service on their website. I had a couple service calls over a few years. The technician would never show up in slotted time or even day. What I figured out in end is they do not have their own service people. They contract and don't even ask me how this works as they have a choice to choose your time slot if you call in. They tell you someone will be there at certain time and you are waiting.

I had service with them for 6 years. 200 bucks a month as I work from home. 14,000 USD. I paid this company 14,000 dollars for service that only worked for me because I work from 4 a.m. to noon when their speeds are reasonable. Afternoons and evenings this service slowed down so far that you could not do anything more than light browsing - even with the biggest package that they offered. Then I moved... I called to plan service disconnect as soon as I had a contract on my house. They informed me that I would have to CLIMB A 2 STORY HOUSE to retrieve something on the dish. Yep. I declined and said, "You can charge me for that part." I have all of the internal equipment boxed up and ready to send to you. Where do I send it? Their response "We will send you a box". No box arrived. I moved. I spoke with them to say "No box - please give me an address to return." "Sorry; we can't but give us a new address, we will ship a box."

This is really expensive and it is not good internet, we pay 183.68 per month and cannot use it half the time. Also, they continually charge us 2x 183.68 per month and when I call to get my money back they tell me it cannot be resolved until 6-7 business days or a couple of weeks, so far they have ripped us out of 842.05.

Tech said their service could support my needs. Upload speeds were ~0.3 mpbs at the router. "We can send a tech, but it'll cost you." Cancelled at 5 days, owe them $600. No trial period, 24 mo contract. I'm looking forward to the class action suit.

Promises made during the sales pitch and then after a couple months of marginal use, called to cancel only to be placed in hibernation mode for 6 months to the go back to normal billing for a service that is unusable. Call, they hang up, please don’t waste your time. Do your homework. Don’t make the same mistake I did.

If you like paying $90/month for 1.6mbps Viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else. They will just repeatedly feed you a line of ** and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs. This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver!

Do NOT waste your time and money with this company! We were promised up to 30 mbs and received 0.05 mbs most of the time. They tried to reset the modem and sent out techs. We canceled within less than 30 day. We would have cancel the first few days but they reassured us they could fix it. Nope!! We canceled and they charged us $345 early termination the next day on my credit card on file. We even told a supervisor we were not paying the fee and we do not authorize it and they still charged it. They did not provide the service they promised!! They are terrible. Absolutely terrible! I couldn’t even open a one page document in an email without it loading like the old AOL dialup. Find a different company!!

Be careful when you do decide to cancel your service. Don't be talked into going into a hibernation plan because you may want to sign up again. The sales pitch is that it doesn't cost anything. The problem is you must remember to cancel before the hibernation period is over (six months later). They will send you a notice the day they bill your account. But even if you call in that day they tell you there is no way to get a refund for that month. They will cancel you starting next month. For me that is $186.00 for nothing. So Beware!!

Go to any other provider. I wish I did more digging before getting involved. They throttle your network speed to get more money out of you. When they give you 'free time' 3 am - 6am they all of a sudden have network issues. It feels like they disconnect the DNS server. Don't fall for the line they are putting up a new satellite up and speeds will be quicker. It is just to get you into a higher plan, and you cannot get back to your cheaper plan. When you call about the internet being down the call center is trying to upgrade you to a higher plan. This is the most corrupt company I have dealt with.

They took $350 out of my daughter's account and no service. When you call customer service to ask about it, they hang up on you. It's a SCAM. They said the equipment was free, someone would come out to set it up and had 30 day trial. NONE of that happened.

Please do not use this company. My speeds are not any better than dial up even with the best package. The disconnect fee is 230.00. We were paying 274.00 per month for this service. We couldn't stream a movie for more than 20 minutes. Please do yourself a favor and find another service.

I pay $172/mo. on a 2 yr contract for a service that buffers constantly when trying to stream TV. It just doesn't work as advertised. I've contacted the BBB. The company does nothing to resolve my problem problem. I'm very disappointed.

If you want to bend-over and have them give it to you, go at it! These guys don't mention anything regarding their data cap and throttling until after they have you under their 12-month contract! Then, they charge you their monthly fee, force you to upgrade to their higher-level plans, and finally charge you a termination fee that is at least 3 months worth of their service! If this is the way businesses are meant to deliver customer sat, then ViaSat takes the cake!

I live in a very rural area. Viasat was the only company that had internet options so I went with them however it is the absolute worst. I can't watch a show without it loading every 5 minutes. The service goes in and out all the time and they trick you into signing a contract. They don't tell you it's 300 dollars to get out of!!! Customer service is a JOKE. They are so unprofessional. They do not care about your service not working. They don't offer to help. They will not offer any discounts. They just tell you to restart your modem. This is the absolute worst company out there. DO NOT GO WITH THEM!!!! You're better off getting an antenna. Seriously don't walk. RUN from this company.

Stay away from this internet provider! My package stated it is the Unlimited Silver 25 plan for my internet at home. First of all, the service is terrible. The internet disconnects constantly and within two weeks of having the internet installed, the representative stated I had gone over my data. I don't understand how that happens if it is unlimited service. When I talked to another representative, she told me in order to cancel my service, I was going to have to pay over $340 to get out of a contract. They want me to continue to pay for service that I can't even get most of the time.

This company in my experience is a rip off and dishonest. On December 8th I called Viasat to ask why I was being charge more money. A lady informed me that it was for cancellation. I set up the Viasat internet back in December 2020 & did a lot of research on the "best" satellite providers before purchasing the home. Being that I am self employed & work from home I needed to have good internet. Feeling confident about the service they were advertising I called & talked to an agent & was told to get unlimited for what I needed to do. I was never told what speeds were available in my area prior to enlisting their services & signing up for this plan. Almost 11 months later & over $2400 paid to viasat we made the decision to sell and move as I could no longer operate my business from home based on the very poor internet we were getting.

I’m on my 5th day of the new cycle, and their app says I already used 54 GB of their “unlimited data” 60 GB. I use this internet mainly for one of my kids homeschool. Most of the time you cannot even open the browser, and they tell me I used that much!!! I contacted their tech support and asked for a detailed investigation and report, but instead they offered me to get an explanation of how the data usage works. This happened a few times already, never got a real support or any kind of assistance from them. Today I filled a complaint with FairShake, I’m determined to take legal action against them, this is a total ripoff. BTW, before I signed up for their “service”, being on the phone with one of their trained con artist, I was told this is an unlimited plan, nothing about 60 GB, which runs out in 5-6 days, without being used.

Viasat is a scam! My mother had bought this and we didn't have it for long, the day they came to install the wi-fi they were already sketchy looking and very unprofessional, they left no instructions and hooked up the wi-fi and dipped out. Immediately the wi-fi was crap, it kept shutting down and whenever we called they either hung up or told us to keep resetting it, this is of course a way to make you keep the wi-fi longer and steal your money.

I was told I had 30 days to try the service for internet and that if I wasn’t satisfied I could cancel the service. After only 10 days I had used the measly 60 GB of data out of the so called unlimited data. Once 60 GB was done I had virtually no service at all. I called to cancel because the service wasn’t working for me and they still charged me $ 350 to end the contract. A contract that is a scam!! Buyer beware of this horrible company.

Been a Viasat customer for 5 years now, and I have nothing good to say, they run your premium data down when you're not using it. One of the times my service stopped working took them a week to get a tech out to fix. After fixing told it they told me I had no high speed data left even though I wasn't even able to use my internet at all that week and that wasn't the first time it happened either. I sell through eBay and viasat has caused my rating to go down because I've had nights I need to get on to print shipping labels and the internet is so bad my computer couldn't even load the page and It caused me to ship packages out late resulting in people leaving negative reviews. I've had weeks where I don't use my internet due to travel and come home to find out my premium data is all used up, definitely not a happy customer and starting to look for new provider. Don't waste your time or money on this internet.

Do. Not. Be. Tricked. I was lied to, promised speeds and services that never happened. Granted, if you're in the middle of nowhere this works, just be prepared. Their idea of “normal” internet is 0.10 mbs… once your high speed runs out “poof” I tried a 4 plans. All run at the same speed “8-15mbs” it’s horrid. Streaming? Laughable. You’d get better quality for 16 pixel porn on a windows 95. Just get a MiFi. Better speeds, and at least they won’t lie to you. You are trapped for 2 years unless you wanna pay around 500 dollars. Have fun. Viasat, if you're reading this, honestly, you should feel ashamed. Your company is stuck in 2005. I'd sue you if I could find a direction to aim.

This company is a scam and will rip you off. The technician told me when he was installing the dish that I may not get good service due to a large tree across the street. I called Viasat and asked them if I could get out of the contract if this is the case. They of course said, "Yes". Of course that was the issue and they will not let me out of the contract without paying the $345 fee. Considering how much they are charging me per month for terrible internet, I will save money in the long run going with a different company. Don't go with this company! They don't deserve the 1 star.

Installed Wi-Fi service and experienced extremely poor wifi with my cell phone, streaming TV or making any zoom calls. Viasat ran diagnostic testing and said they the service is working fine. I continued calling and asking for help. Viasat talked me into upgrading my service to help. The service remained poor and I was unable to make cell calls or run my business out of my home. I then had to pay extra to have THEIR tech rep come out for service. The tech rep adjusted antenna and still could not get better service. I canceled service and Viasat is making me pay out a 20 month contract ON TOP OF PAYING FOR AN UPGRADED SERVICE, TECH REP VISIT WHILE NOT GETTING THE SERVICE OR PRODUCT THEY PROMISED. This is the biggest trap of a scam I have ever experienced. DO NOT purchase from this company no matter how rural of a place you may live in.

Viasat is the true better-than-nothing option for rural users. Beyond that, expect only basic performance with near-useless bandwidth on the upstream side. My home security cameras were barely viewable, with near slide-show or total freeze frame rates. Also, Viasat is predatory in their contract practices. To "try" their service you have to buy into a 2-year contract. Also, they only accept auto-pay account arrangements. In my case, I terminated my service when finally getting Comcast to my home. Viasat took almost 2 months to send me a "return equipment" box and included the requirement that I go up on the roof and retrieve their microwave scoop off the dish!! Despite my same-day return (once I got my box) they charged me more money without explanation or permission a few days later. When the card was declined (I blocked it after closing the service) they immediately put me in collections!

I had Hughesnet for my internet service and they were just okay. Then I made the mistake of thinking Viasat would be better since they were good with their false advertising, and lying about how great they were. The installer was good but showed up a day late. He runs a speed test and I was getting 17mbps, great I thought. But I was paying twice as much for it and it only lasted 1 week. After that, I'm lucky to get 3mbps. Don't even think about Viasat, do yourself a favor and get dial-up before you purchase Viasat. I'll wait until my contract expires and then Viasat can stick their crap internet back up where crap belongs.

Horrible or no customer service. Damaged my house when installing and refused to repair. Service is sub par and not as advertised. Called for support and they checked my system and said they would send a tech to look at my equipment in two weeks. Took a day off to be home and tech was a no show. Called to make sure they would show due to two previous no shows. After three calls to three different people, two of which said they are on the way, the third said they called and text me to say they will not make it. Spoke to a supervisor who said my system was working fine and what was I upset about. Lost money, was lied to, and still have poor service. STAY AWAY FROM THESE PEOPLE IF YOU CAN.

Living in a rural location, there were not a lot of internet options to choose from so despite doing my research, I took a gamble with Viasat on the promises of customer support. From the install and setup, no issues. Once everything was set-up, it was apparent that this Viasat is NOT a viable solution for dependable and affordable home internet.

First off was not told till set up and called them that they had 24 month contract. Second paid high dollar for slow connection. My husband lost his job, called to cancel service at first of month, was told could not till next month and asked to waive the disconnection fee due to loss of job. Was told only if account holder died. They also used up internet. I called ask what happen, they said you tv watch movies which is a lie, not even hooked to internet. They charge you for energy. You cannot work with these people. All about money. Not service.

We have had Viasat for 2 weeks now. We found that, if we watch a single movie we had used up our monthly high speed cap. So, we increased our limit. That’s with the $103 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed or they wanted to add more speed for more price. Our internet speed has remained slow. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination. I never signed any contract.

BEWARE!!! We signed the 2-year contract only to discover that they split the service into 2 channels and choke down the data in the evenings and toward the end of the month. We paid premium pricing for what was marketed to us as unlimited data. It is not. We suffered through most of the 2-year contract and decided to pay the early cancelation fee. So we moved to Rise (1000 Xs better) and when I called to cancel, they informed me that per the contract, they don't give refunds for the upcoming month they already charged me for, and yes indeed, I will be charged the early cancelation fee for the last 3 months. So not only am I now paying a high rate for next month, but I am also paying for two internet services and the cancelation fee.

Be prepared to be exploited and price gouged if you live in a rural area. Do not expect any sort of customer service or business ethics. If you're lucky the tech will speak English well enough for you to understand that they will not budge an inch to help customers resolve any problem. Once they have your payment information they proceed to have their way with you according to policy. They act as though their policy is etched in stone and the word of God Almighty. Dealing with them has been a nightmare. A nightmare that will leave you feeling worthless and helpless.

We have had Viasat for a year now. We found that, if we download a single movie per month, we had used up our monthly high speed cap. So, we increased our limit. Now, we can watch two movies a month before exceeding our max. That’s with the $150 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed. Our internet speed has remained slow. A few months ago, our internet went out and it took them 2 ½ weeks to send a technician out to fix it. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination of our contract.

BEWARE Viasat as a internet provider does not provide the service that they advertise. Viasat does not care about their customers and will not give you the internet they promise. If you are lucky to get an internet signal it will be dismal at best. Save your money and do not use this company as you will regret it just like the thousands that have left bad reviews about this company’s lack of internet service of customer care.

Currently have Silver account. Recently Viasat notified me that additional gigabytes could be purchased once the 60/month limit was reached. Customer service denied that option even when their own email was sent to them.

We signed with Viasat because we were told by their salesperson about how great and up and coming they were. Well the service was so horrible. I was calling and trying to cancel every month but they didn't want to hear it. The last time they told me to just cancel and they will automatically bill me, they didn't care if I could afford it. I would sue them for breach of contract. Awful company, stay far far away.

The bill has gone from $84 a month to 120 to 174 in just 5 months. The wifi is nearly unusable and after a certain amount is used it doesn't work at all. I only use it for wifi cameras and occasionally browsing on my phone. With that I am lucky to get 2 weeks of wifi. But even then it is very very slow. And of course if it rains it does not work.

Their customer service is terrible. They charged me $387 to install it-though the told me $300. I haven't had it a month yet and I'm driving to town to be able to call them to try to get them to take care of this. They won't do a service call for less than $95- though IMO they didn't set it up right to begin with. It's so bad I'm seriously considering selling the house I bought six weeks ago. Oh and...nothing but sunny days-it's not the weather.

Beware Viasat internet service, especially if you live remote in the country. Fine and dandy and eager with service to get you in to service--watch out trying to get OUT. First, due to remoteness in the Mendocino County, California area, few techies want to go at the meager pay they get to remove your satellite equipment, the receiver, the modem, the power cable. In my experience NONE wanted to deal with it.

Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.

Viasat is SCAMMING you! Like other reviewers I have found Viasat to be extremely lacking in service with many of the same complaints and disfunction. Unfortunately, like others, my choices were limited to non-existent. My internet needs are fairly low so without other options I gave it a try. I went with the “Silver” plan with a 60 Gig allotment. The main use for me was to stream music, retrieve email, listen to Podcasts, do a little surfing and shopping on Amazon (all low bandwidth functions). I don’t stream movies or download anything significant so 60 Gigs was more than enough (or so I thought). I was hoping the service would be good enough to allow for wi-fi calling with my iPhone, but alas the high latency made it unusable for that. It was able to send and receive my text messaging just fine so that along with email became my main way to communicate with the rest of the world.

Several complaints and one decent one.... The bill has constantly gone up since we signed a 2 year contract in March from 120 to 170 with no good explanation really.... We specifically requested NO landline but we were issued a phone number and paid for it for a couple of months before we noticed we had one and had to call 4 times to request to have the landline removed from our account, each time telling us they had removed it and we're gonna issue a refund... Which of course they did not.... And we still have the landline on our account, it's just the most miserable experience dealing with their customer service....

Service is horrible, from installation to service calls, which has been done by the same husband and wife team. Rudest people I have been forced to work with. They would not let me out of 2 yr. contract, which I have now fulfilled.

I live in a small town rural area. I used to have Dish as my internet provider but they only offered 2 mbps as the highest plan. I wanted more speed, so I searched online and found Viasat. I got their highest plan Unlimited Platinum 100. I paid $214 monthly for a service that was always having outages and super slow. But I tried to give it a chance so I waited a few months. Still annoyed with how many outages and slowness, I decided to downgrade my plan to their lowest plan. When I changed it, it went to never having internet even when I only have one device “connected”.