Viasat Reviews

Formerly named Exede

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Overall Rating
1.3 out of 5
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About Viasat

Viasat Reviews

ConsumerAffairs has collected 1,159 reviews and 825 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceOnline & AppStaffReliability

Reviewed Nov. 24, 2023

Slow to No Internet: Within just six days of using Viasat, I've encountered significant issues with the speed and reliability of the internet service. There have been prolonged periods of slow internet, and on several occasions, the service was completely non-functional.

Ineffective Customer Support: Attempting to resolve these issues through customer support has been an exercise in frustration. The representatives seem unable to provide a solution, and the troubleshooting process has not yielded any improvement in the service.

Lack of Communication: I've experienced a lack of communication regarding the issues I'm facing. It's disconcerting that after six days of problematic service, there has been no proactive communication from Viasat regarding the status of the service or any efforts to resolve the issues.

Difficulty Accessing Bill and Account Information: Additionally, I've encountered challenges in accessing my bill through the app, which further complicates matters. A reliable and accessible billing system is essential for customers to manage their accounts effectively.

Conclusion: In conclusion, my initial experience with Viasat has been disappointing, primarily due to the consistent issues with internet speed and the lack of effective customer support. I hope that Viasat takes these concerns seriously and works towards improving the quality of their service.

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Customer ServiceInstallation & SetupContract & Terms

Reviewed Nov. 17, 2023

Describe your experience: 11/16 I had installation done with Viasat at about 2:00 pm, that same evening I couldn't open app, couldn't set up account after trying 5 times, and plus technician didn't give me receipt for installation on a pole (that's a tax write off for my business since I do work from home 1/3 of time). So with those issues pressing, at 8:00 am on 11/17 I called to stress my concerns under a 24 Hour window I was having and just cancel with them. They wouldn't do it without a $400 cancel fee! I was appalled and argued on the phone with Charlie ** and someone named Bal, for an hour and a half stressing that most places honor 24 hour window of return or canceling free of any charges.

Ended up having to get my business attorney on another line to help me get out of contract with no charges. Plus, my attorney informed me that just accepting installation is not grounds for a signature, that what I was emailed was a form of forgery and theft of my signature, attached to a 1 page incomplete contract. | even had to go and cancel my bank card Viasat had on file as a precaution

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    Reviewed Nov. 14, 2023

    I had Viasat for over 2 years (rural and lacked options). Discontinued service and they are charging me $95 to have their technician get a box on the roof. I asked when canceling if they expected me to go on roof and guy said no. Plus they want the entire ethernet cable, also up to roof. Their internet service was a rip off and I would run with one game update and always lagging!

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    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Nov. 14, 2023

    If you have any other viable options, please use it. My family and I have had a horrible experience since day one. It's only my husband and I, adult kids that do not live close. We both work M-F and for the most part there is no -one home on Saturday. Each month we have to Pay for additional megabytes and gigabytes. We were gone an entire week to get an email saying that we've exceeded our allowable minutes {While we were out of STATE}. I showed them the receipt from the Hotel we were in from check in to check out to be restored. The following two weekends the same. I pay for additional minutes at least TWICE a month and There is NO ONE in our Home.

    I was then informed by a CSR that I must unplug all my TVs and electronic devices. Or my time will be used. What, I have never heard of such a Thing. ViaSat gave me a {Deal} do not leave their services and we would be compensated. A technician arrived timely and professional and did the installation in about 5 minutes. Due to a family emergency. WE left the home in under an hour. We checked in a hotel the next day while at a hospital, I received ANOTHER email that You have exceeded your mega and giga bytes. The technician had just installed the newest device we left and once again there was not a living soul on our Home. This is CRAP. Really, so who's using the services. No Laptop no home computer.??? This has been a HORRIBLE EXPERIENCE. Please DO Not Make the Same Mistake.

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    Customer ServiceContract & TermsStaff

    Reviewed Nov. 14, 2023

    Have had Viasat for too long now. It was sort of ok, at first, if you didn't mind rain getting in some piece of equipment and service stopping, or being told it must be cloudy in your area, it wasn't at all. Or if you start the new cycle and 3 days later there are no bytes left, but you've not streamed or played a game or anything related to using the Internet other than 2 phone calls for...10 minutes each. Then they say if tech has to come out then you will be charged ???? or you can get this service for technicians for this much per month and suddenly, the service improves to only sorta spotty.

    Now, well out of contract, trying to cancel service and all I'm getting 1. People I'm having trouble understanding because of a HEAVY accent and combined with them speaking rapidly over what ends up being very important parts of their screen read speeches and you have to ask them repeatedly to repeat. 2. You try to impress to them that you can't reach their antenna to retrieve their special box because it is mounted on the side of the house up high and they will send someone out for more $$$ and it was their contractor that put it there with their ladder. 3. And apparently if you have to call repeatedly to try to talk with someone, YOU cause a glitch in their system and they can't do anything with your account for 3 to 5 business days till -THEIR- tech can try to fix their glitch.

    4. Your bill goes up and up and up and service doesn't get any better. It is frustrating, nearly impossible to get your service cancelled when you need/want it cancelled. Please, try ANY other Internet company. If Viasat is the only Internet company available, do yourself a real favor, go without internet. Keep calling other companies, they'll most probably get service to your area, reliable service, very soon.

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    Reviewed Nov. 13, 2023

    Service was horrible and would be slowed down after 4 days every month. Returned all equipment and they still charged me $265 4 months after last bill was paid. When I contacted them they said I didn't return transistor off roof. I did return it after climbing on the roof and taking it off myself. They claimed they never received it so it was my problem. Would never recommend or use again.

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    Contract & Terms

    Reviewed Nov. 4, 2023

    Viasat internet service is poor. Discontinued service and they are charging g me $95 to have their technician retrieve equipment from our roof. They said I could go out on our steep roof to avoid paying the fee. I never would sign a contract agreeing to pay them to retrieve the equipment they want back. Their internet service was a rip off and I would run out in three to four days with about four to six hours of streaming. They need to be put out of business. Switched to Rise Broadband and it is excellent.

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    Customer ServiceInstallation & SetupStaff

    Reviewed Nov. 3, 2023

    I've only had this service for about 2 weeks, it wouldn't connect to Roku, it wouldn't hook up to our tablets and it interfered with our mobile wifi as well. Called to cancel and was informed I was getting charged almost 400 dollars for an early termination fee, for service I couldn't even use. Customer service reps were very rude, argumentative & kept trying to get me to let a tech come over to see if he could fix all the issues. Seriously!!!! After this whole experience and the conversation I had today with your reps & being charged the 400 dollars, I'll take the hit on my credit for this 'cause everything about your company and how you represent your value for your customers is nothing I've ever experienced before.

    And, I was also not told you would be putting a huge satellite dish on the side of my house by my kitchen window that protrudes almost 3 feet, had I been told I would of canceled before it was even ordered. Unfortunately I was at work when the tech came and my daughter thought the whole set up was normal. I'd go off grid for the rest of my life before ever considering this "Viasat" **. You've all been warned.

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    Customer ServicePunctuality & Speed

    Reviewed Oct. 30, 2023

    I have been "trying" to cancel my service since October 9th. Thought it was canceled until a charge came out of my account for the monthly payment which I wasn't expecting and had other bills going out so it caused an overdraft. Called customer service immediately and requested a refund. After hours on the phone and being told a manager would call me back, I call back today 10/30 and my service still has NOT been canceled!!! I am furious. They refused to cancel for today, said my service will be canceled on 11/16. Why??? So they can keep the money that I was charged!!! This company is horrible! Not to mention that the service is ridiculously slow. So happy to have my Starlink!!!

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    Customer ServiceContract & TermsSales & Marketing

    Reviewed Oct. 29, 2023

    The first month with Viasat was fine, however, after the 2nd month things changed. I could not watch TV because of the frequent buffering and my computer was very slow. They also told me I had used all of my data and must upgrade. There is no way I could have possibly used all of my data. My bill went from 66.53 a month to 201.50 a month. I live in Ohio and Kentucky, so am only here part time. Besides that I am 82 and am not a gamer nor am I on my computer all day. I very seldom watch TV until the evening news. This a absolutely a scam. I called today and could hardly understand what she was saying. She told me I would have to call back tomorrow because nobody was there who could help me. I was also told at the beginning there was no contract. I'm betting that will be another lie.

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