Viasat

Everyone who has problems with Viasat/Exede pls file an official complaint with the BBB. These fraudulent charges and/or attempts to fraudulently charge people is wrong and Viasat must be held accountable for their shady business practices to the authorities. It only takes a few minutes to report them. Even after the fact you and with your money gone long ago, you can still file and demand an explanation from this company through a BBB complaint process. I am keeping a lookout for a class action lawsuit, I hope there will be one against them someday soon.

Four phone calls and no box for two accounts I'm trying to close out. I've even read complaints that others have confirmation they sent the equipment back with a UPS tracking number and delivery confirmation, and they deny receiving it and charge their card. If the charge is disputed, they send it to a collection agency. This company should be shut down. I asked about paying the 95.00 for their person to come remove my equipment and was told they only takes the part off of the satellite. I still have to return modem and cables in the "box" that they are mailing to me.

So, there is literally no way out of this situation unless your credit is bad and you don't care about a collection mark on your credit. I have 40 minutes of conversation recorded where I was denied a shipping address by an employee and a supervisor. I was denied a tracking number for the box they say they sent out. I will follow up because I'm sure my credit card will be billed as others have for equipment not returned.

ORIGINAL REVIEW: I cancelled my service on 12/28/2022. I obtained a confirmation number and was told my service would terminate at the end of my billing cycle on 1/23/2023. I was told I'd receive a box with a pre printed shipping label to return my equipment within 7-14 days, and informed if I failed to return equipment within sixty days, I'd be charged for it. I was advised if I didn't receive the box to call back. This raised a red flag, so I asked for the shipping address offering to pay for shipping in case I didn't receive the box. I was told they could not give me an address and the equipment had to be returned in their box with the pre printed label. I was told it would be shipped by UPS and my address was confirmed.

On 1/24/2023, my credit card was billed for another month of service. It was not cancelled on 1/23/2023 as stated. I had not used the service and unplugged it at the time I requested cancellation on 12/28/2022. So, I called on 1/24/2023 and was told that the confirmation of cancellation was in the system, but the order did not get put through and that I would receive a refund on my credit card within 7-14 days. I asked again about the box for equipment return and was assured it would be sent.

As of today, 2/21/2023, I have not received a refund or the box for returning my equipment. I called today and spoke to an agent and finally a supervisor. I recorded the 40 minute conversation. I was denied a shipping address to return my equipment. I was told by the supervisor the box was sent out by UPS on 2/6/2023 after being told it hadn't by the agent, but they could not and absolutely refused to provide me a tracking number. I was told they don't have access to that information. After reading many complaints, I'm finding that the goal is to charge you for failing to return the equipment which consist of around 320.00. I've made a total of 4 phone calls regarding this matter.

My mother passed away on 1/16/2023 and I've also had the same issue trying to return her equipment. Two accounts, two cancellations, no box sent for either account and refusal to give a shipping address to return equipment. This company is absolutely a fraud. Their contract states you can't ship the equipment to any address listed on their website or contract. It MUST be returned in their box that they send to you with a preprinted label. Yet, I'm sure my credit card will be billed for failure to return equipment as others have been from reviews I'm reading. BEWARE of this company. In addition to the internet being slow and just overall horrible, the customer service is an absolute nightmare.

Our invoice was 324.00. My expectation was they would pro rate the cost and return 26 days on the invoice that WE ALREADY PAID. This is what I get for paying my bill on time. I was told "we cannot do that and will terminate your service at your next invoice and send the boxes for you to return the equipment and if you don't return the equipment within 30 days you will be charged for it. I was a good customer. Always paid on time. I don't understand why they are still in business!! Bad service. Worse business practices. Total bait and switch.

I asked for the difference to be refunded back to my account, and was told no! They blamed me and said because I didn’t call before they took I couldn't get the difference back! They did offer 40.00 of the over 100 dollar difference. I will be filing a complaint with the attorney general who handle consumer laws. RUN! You’re better off using your hotspot on your phone. I canceled my service!!!

I am not a big NFL fan but was interested in the Bengals-Chiefs game, send so looked forward to watching it, but service was so intermittent that I turned it off and listened to the game on SXM who provides reliable service. I complained to the Better Business Bureau after that, as I suspected their signal was deliberately compromised that night to sell more "high speed" service, making a windfall. They of course, never responded to the complaint.

Some things they cannot control, like weather outages and the fact that geosynchronous satellites are 22,000 miles over the equator, creating a signal delay, meaning they cannot be used for phone service or gaming. Sale people do not tell you that, at least on phone service. But understand that if they can provide "high speed" service to all of us for ten days out of the month, they can provide it for the whole month and choose not to, just to create more revenue. I suspect their internal sales goal is to get $300-$500 out of each customer each month. Cannot wait for Starlink.