Viasat Reviews

Viasat needs to be sued for slow speeds, and all trch support says is to reboot your modem. We pay $300/mo for 100Mbps and rarely get over 20Mbps. We call and do speed tests and still the same. My wife works from home and CONSTANTLY struggles and may lose her job due to SLOW SPEEDS. We live remote and don't have many options. We are switching to STARLINK.

I can't believe some people were able to get customer service. I tried constantly and only received AI. Refused to stop my internet service even though modem is not hooked up. They are waiting until the end of month to use up my payment. Paid for high speed internet. Didn't happen. Internet constantly going down. Refused to credit when service unavailable.

I had Viasat for at least 3 years. A storm hit in March and we lost internet signal. We called and had to wait 2 weeks for a "tech" to come realign the dish. After waiting 2 weeks the tech came and said there is nothing he can do as he can not get on the roof and realign the dish. I was confused as they installed the dish on my roof. He said we used to be able to get on the roof but the company won't let us anymore. I would think that would be part of getting internet installed.... I had him cancel my service and he told me they would send me a box to send their equipment back in. No box ever came but they continued to bill my card for internet I didn't have.

If I could give a lower number than this I would. I called and had to say my name twice and the guy was been rude to us. I think that they need to learn how to talk to people on the phone better.

Where do I begin!?!? I called to cancel my service due to the horrible, poor, slow, forever buffing non working internet. The rep was as professional as he could be. He started asking me a LOT of questions like what was my purpose for having internet, who am I going to have for internet now, and how many devices did I have to go with my plan. First of all, he isn't with sales or was there when the sales team LIED through their teeth about how wonderful their Viasat is. Our internet was so slow that it would take 2 - 3 hrs to watch 1 1/2 hour movie. When I called about this I was told there was nothing they could do for me. Yet, for more money, they can offer me a better package with less lag!!! Imagine that, they can offer faster service for more money but can't fix my slow internet at the level I'm at now!!! I was already paying $178 a month for unlimited!!!

My aunt passed away so I called to cancel the account, they said they couldn't and had to switch it into my name in order to cancel. When I did, they said they had done a disconnect. So, I detached my card assuming the account would be closed down. A year later I get a notice of the account getting suspended for non-payment... IT SHOULD HAVE BEEN CLOSED. They're saying it's a valid bill even though it was notated that the account was to be closed.

They are a rip off.. Charge your account within a week of service, no exceptions. Poor customer, rude and a rip off. Want money, service doesn’t work good at all

They take your money, and can’t refund. Stay away, your phone company’s now offer internet service. I called to disconnect service, which was straight forward. I wasn’t told that I was still going to be billed… and because it’s on auto pay, ViaSat took another payment. Called and they said I was on the border line of the billing cycle and they can’t refund. I get when I called but the payment should had been canceled or at least warn me that it’s a 50/50 chance that I’ll still be billed. From my original conversation, when disconnecting, there was no mentioned of this possibility. Worse experience.

Please do not get Viasat!! Terrible customer service. No shows on appts and outages over a month with no credit to account. Rude staff and shady service people. Do not buy this service!!! They are liars and the service is spotty at best.

A total rip-off! Extremely slow speed. Could not watch a show all the way through. Misleading contract. Bad customer service! Even after disconnecting they wanted ridiculous amount to end contract early!