Viasat Reviews

I ordered internet from this company and the installer never showed up. He kept changing the day he would come and I ended up getting billed for service. I asked the installer what happened and he said the only way usage could’ve been measured is if the equipment had been tested in the shop. I canceled my request with ViaSat, told the installer not to come. This was a suspicious situation. It was already a couple weeks after they originally said they would have it installed and I still had no internet. Customer service insisted it would be impossible for them to have measured use if there was no installation. I told them to call the technician. They asked me repeatedly to look for a white triangle in my house. I told them repeatedly no one had been there it is not possible for a white triangle to be in my house.

DO NOT USE VIASAT!!! Besides being ridiculously expensive every month, unlimited isn't even close to being unlimited. We were with them for over 6 years. Once we moved and canceled the service (Jan 2025), they told me they wanted the router back (as any other company does). When they sent the box for the equipment that EVERY OTHER SERVICE PROVIDER asks for, they had a note/hole for the transmitter piece on the satellite. This was not information I was given when I canceled the service. We returned everything but the transmitter, that little piece at the end (they are saying it's worth $210). They did not say this when I canceled the service.

This is the worst company in the world. They are liars. I was never told about the fee of not climbing on the roof to remove their equipment. I am a 60 year old female who had surgery before moving. I told them to cancel my service and I have never been back to our old home. They were told to come get the equipment and never did. Therefore I have been charged $165.00 saying I didn't return the satellite dish. I returned everything else. They never told me I would be charged $165 when I signed up. They are a horrible company who dupe older people who cannot get on top of a roof. They never put this information in anything I signed with them. They are cheats and liars. DO NOT GET THEM FOR YOUR SERVICE UNLESS YOU WANT TO PAY FEES YOU DID NOT AGREE TO.

I returned my equipment to this company on March 1 2025. Have received absolutely on communion from them since disconnecting my service, May 1 2025 they took 334.50 out of my bank account. Now UPS tracking says package was delivered the 10 of March. I now have to wait 3 to 5 business days for them to investigate this, now I don't know about anyone else but 334.50 coming out of your bank account unexpected is a problem. And your going to tell me you can find and identify all the items I returned after you open the box and waited more than a month. I DON'T THINK SO.

Viasat and the company promoting Viasat took a credit card deposit of $60 to ensure I kept my installation appointment. I was told that as long as I am in good standing for up to 6 months the $60 would be returned to me. Over a year later and I am still trying to get my $60 deposit back. My bill was never late. If I didn’t make a payment that was requested I would get charged fees. What’s the interest on money the company has not returned. Should this company and the company they use to promote their product be in good standing if they are not doing as they say and returning my deposit?

Sales was high pressure. I reluctantly signed up despite poor reviews since I only had 2 options, ViaSat and Starlink. Installation was quick, but when I asked the installer to secure the cord to the wall so it wasn't flapping around. He said he could not do that because he does not have the proper tools to drill into brick. The speed was way too slow and I could not work from home or do simple searches. I called multiple times to cancel and they just gave me the run around and and give me different phone numbers to call. I am on my 3rd call and nobody will cancel my service.

I ordered Viasat internet service in 2022. The service never worked. The technician came out and said he fixed it. It looked like it was working but once he left, it didn't work. The 2nd technician that came out said that the service dish should never have been installed at our home because there was no direct line of communication between the dish and the satellite due to our house being surrounded by the forest. He couldn't take the equipment with him because there was no ticket/order for him to do so.

The absolute the worst company on the planet. Save your time, money, and the constant headaches. Service is beyond horrible, it’s incredibly expensive for how terrible it is, and you have to call in to cancel your contract and deal with a third parties in India. Would highly recommend anyone considering Viasat just doesn’t. Don’t do it. I repeat. Don’t do it.

Had the service since 2019 and worked great until recently - had to reset the modem constantly. Had a tech out, even replaced the modem, but it didn't help. When I finally gave up and called to cancel, they kept me on the phone for 20 minutes trying to convince me to stay. Then they told me I have to return a little silver box attached to the antenna on the roof -- the THIRD STORY roof. Seriously? After I explained that I might fall to my death trying to accomplish this task, especially since I don't have a ladder that will reach that high, the lady told me I could pay to have a tech come out and do it for me. How kind of them... Very disappointed in both the technical service and the customer service.

Viasat is not only horrible, the sales people lie. I was told I would have service with top speeds in my location. I was skeptical so I paid a higher monthly rate to not be stuck in a contract. It was so bad I could not stream a show for more than 5 minutes without it buffering. When I called to cancel I was told I needed to get on the roof and remove a small box connected to the satellite dish. I was informed if I could not get on the roof they would charge me $95 to send someone out to remove it. Do not sign up for Viasat. They lie to you and it is so expensive for something that does not work!!!!