Viasat Reviews

Well I have Viasat and it is terrible. It's slow. It don't work half the time and when I finally got ahold of customer service they said I was using to much data but I have the unlimited plan supposedly and their customer service suck too. I have asked them to come move the dish or come check connection and they say no it's fine. Mind you I have the extra insurance on my account as well. I don't recommend viasat to no one. It sucks

This is the slowest and worst internet I have ever had in my life, the only reason they even have customers is because nothing else is offered at all out here where I live at. The only time I'm home to watch TV or anybody my family is in the evenings, and it doesn't even work because it's considered a congested time then, they want to charge you $15 a month to call in and try to fix stuff, but every time you call in, they tell you there's nothing they can do or that there's nothing wrong with it. As soon as something else is offered out here, we are getting rid of it. It is just terrible everything about it, my son can't even play his games. I can't ever scroll on social media.....

We live in a rural area and satellite is our only option. We pay for unlimited data and get slowed down when we reach a mystical threshold. We canceled our service. They expect US to go on the roof, disconnect, and send the dish back to them. My husband is disabled and I certainly cannot get up there either. So they continue to charge use. Basically blackmailing us. Return the dish or keep paying for a sucky service.

This is for the loser, Viasat internet. They are crooks and junk internet. They say you got to return their equipment but no box came. Liars and crooks. Do not get their internet, never. Be smart, get Starlink, they are better. They deserve a 0 if a person could do it.

I am on the plane as I write this using data instead of wifi because their WiFi doesn’t work, I spent over half an hour connecting following the instructions to a T but it softlocked me with a “Thanks for flying” UI with no close button and then said that I had to clear all of my search history to use it, and yes I was in airplane mode earlier too and I could go on and on but I don’t think this service deserves that. It also sometimes just goes to a black or white screen.

This WiFi company is a complete scam and hands down the worst service I’ve ever dealt with. I only signed up because AT&T recommended them, and that was the first mistake. The technician, Alex, “set up” my WiFi and walked out without telling me there was an outage. As soon as he left, nothing worked. When I texted him, he told me to wait 24–48 hours — something he should’ve mentioned before leaving.

Switched to Viasat a few months ago and WOW is it awful. I live in an area that doesn’t have a fiber internet option, so I got viasat due to my neighbor having it. I swear the days of dialup internet had faster download speeds. It takes nearly two days to download a game that is 30GB large, 5 hours to download an update on anything greater than 1Gb. The latency is never less than 700!

We had Viasat installed by one of their installers. We canceled it. Now they want me, a senior with bad balance, bad knee, and shoulder to climb up on our 35' roof and take down their equipment that THEY installed or charge us $90. I'm on retired and on social security. They're apparently good at installation but not on getting their equipment back. Never again will we use them and recommend you do more research on their policies than we did. How disappointed.

Don't use this company. If you want to cancel your membership they will require you to get on your own roof to uninstall the satellite dish that they put on. Then when you refuse to risk your own life they charge you 300$ and send you to debt collectors for it. They are either very dumb or have huge **.

They only hot 1 star because I was forced to to submit. But absolutely 0 stars. Worst company ever. We pay for 5G but can't even connect to our 2.4G. We pay for unlimited data cause I work remotely, well try, and can't. I lose job after job. Or go sit at Sheetz. We call and say something and sometimes they don't come for a week. We've had techs here regularly for 2 yrs now. They couldn't even attach the dish right, they gotta come back about every 6 months to retighten it. Look up the lawsuits against them. But don't worry, there is literally a whole site that gives you step by step instructions to take them to court... What's that tell you. I suggest antenna tv before them.