Viasat Reviews

Lied to by customer service. Said 100mbp or better but tech said it’s 100 or worse. We get only10-25!!! And it’s way more money than other 300mbp we paid $75 for. Now we get 10-25 for $80. First day with Viasat and last. All lies to get you to install and they also said during storms it would work and that a big fat lie. Don’t see this company going far. You’re better off without internet if you go with this place. At least then you don’t have to deal with the frustration. Also, the ping is insanely high games. Don’t work at all or extremely laggy.

I was reasonably content with Viasat internet until I needed to hook up a Verizon booster to my viasat modem. We live in a very rural area in Florida, and Verizon offered a booster to improve our phone service. I plugged up the booster and nothing. I chewed out Verizon, only to find out Viasat will under no circumstance, allow another piece of electronics into their modem. There firewall protects everything. I strongly advise being aware of this to protect yourselves from this. On top of that, they forced me to pay the early termination fee. the customer representative had NO customer service skills. Obviously, she had great Viasat skills.

They were our only choice for wifi out in the boonies of Texas. Every time we had troubles with our Wi-Fi, which was quite often, the technicians were not very helpful and did not make a difference. If anything they up- sold us. In September 2023, my parents moved out of that house and I put the account into my name. And when we canceled the service, they sent a box to my house for the equipment. They expected us to climb on the roof to get the equipment down! Well, my parents, who had no way of doing so because they’re in their 80s, and I had recently fallen and shattered my elbow and dislocated my knee. So we got a local boy to do it who left out one piece. That one piece caused us to get a bill.

I'm so sorry I didn't read reviews beforehand. I was not aware I was under a contract. Customer service never mentioned it and I terminated my service within a week. Now they want almost $500. This company is the worst ever.

Worst Internet provider ever. The absolute worst customer service I have ever experienced. They claim to be a topnotch Internet provider and they are so not even close. If I could give them zero stars I would. Horrible, horrible, horrible. Constant spinning eye of death, constant in and out of service while trying to watch a simple show. It takes forever to get through one program. Not only did they take money out of my account that was not the authorized amount there's no recourse for the consumer. "I was told it is what it is. I don't know what to tell you". Please if you can go with a different Internet provider steer clear of Viasat. I will be contacting the BBB also. Not sure what that will get me but at least it's something.

The sales department lies. Service sucks. Worst internet service ever. And they don't care if their agents lie. It's as if they tell them to lie just to get sales.

Very bad internet signal. They charge your monthly payment in advance, if cancel after they withdraw your payment, you lose your money.

5 Stars cause I know in the future they'll fix these speed problems. Firstly the speed problem is actually a ping problem, the download and upload speeds match the Nutrition Label per Plan. Their speeds take 6 to 7 seconds to reach you or in equivalent 600-700 ping from space, so expectations can be met in most areas except Multiplayer Gaming and Live Streaming where people watch you play. In the future however, they will launch satellites closer to the ground, otherwise known as LEO. When they roll out LEO, ping will dramatically improve and allow Smooth Multiplayer & Live streaming. Overall I would consider Viasat for the future, they meet expectations at cheaper costs than Starlink, but will be coming in short until they Launch LEO. 👌🏻

When I initially had ViaSat hook up my service it took five missed appointments and me begging them to send somebody because I had recently been in the hospital and needed service. When I put it on hibernation mode and returned the following summer, I was told that it would be one month after another failed appointment to get me service. Then they tried to charge me for service I didn't even have. I got starlink within 3 days of calling and within one day I had internet. It is absolutely wonderful. It cost $55 a month. Not the $119 ViaSat was charging me. And the speed is amazing. I love starlink.

Beware. Don't give Viasat any Information. They have just took money from my account.