Viasat Reviews

Slow to No Internet: Within just six days of using Viasat, I've encountered significant issues with the speed and reliability of the internet service. There have been prolonged periods of slow internet, and on several occasions, the service was completely non-functional.

Describe your experience: 11/16 I had installation done with Viasat at about 2:00 pm, that same evening I couldn't open app, couldn't set up account after trying 5 times, and plus technician didn't give me receipt for installation on a pole (that's a tax write off for my business since I do work from home 1/3 of time). So with those issues pressing, at 8:00 am on 11/17 I called to stress my concerns under a 24 Hour window I was having and just cancel with them. They wouldn't do it without a $400 cancel fee! I was appalled and argued on the phone with Charlie ** and someone named Bal, for an hour and a half stressing that most places honor 24 hour window of return or canceling free of any charges.

I had Viasat for over 2 years (rural and lacked options). Discontinued service and they are charging me $95 to have their technician get a box on the roof. I asked when canceling if they expected me to go on roof and guy said no. Plus they want the entire ethernet cable, also up to roof. Their internet service was a rip off and I would run with one game update and always lagging!

If you have any other viable options, please use it. My family and I have had a horrible experience since day one. It's only my husband and I, adult kids that do not live close. We both work M-F and for the most part there is no -one home on Saturday. Each month we have to Pay for additional megabytes and gigabytes. We were gone an entire week to get an email saying that we've exceeded our allowable minutes {While we were out of STATE}. I showed them the receipt from the Hotel we were in from check in to check out to be restored. The following two weekends the same. I pay for additional minutes at least TWICE a month and There is NO ONE in our Home.

Have had Viasat for too long now. It was sort of ok, at first, if you didn't mind rain getting in some piece of equipment and service stopping, or being told it must be cloudy in your area, it wasn't at all. Or if you start the new cycle and 3 days later there are no bytes left, but you've not streamed or played a game or anything related to using the Internet other than 2 phone calls for...10 minutes each. Then they say if tech has to come out then you will be charged ???? or you can get this service for technicians for this much per month and suddenly, the service improves to only sorta spotty.

Service was horrible and would be slowed down after 4 days every month. Returned all equipment and they still charged me $265 4 months after last bill was paid. When I contacted them they said I didn't return transistor off roof. I did return it after climbing on the roof and taking it off myself. They claimed they never received it so it was my problem. Would never recommend or use again.

Viasat internet service is poor. Discontinued service and they are charging g me $95 to have their technician retrieve equipment from our roof. They said I could go out on our steep roof to avoid paying the fee. I never would sign a contract agreeing to pay them to retrieve the equipment they want back. Their internet service was a rip off and I would run out in three to four days with about four to six hours of streaming. They need to be put out of business. Switched to Rise Broadband and it is excellent.

I've only had this service for about 2 weeks, it wouldn't connect to Roku, it wouldn't hook up to our tablets and it interfered with our mobile wifi as well. Called to cancel and was informed I was getting charged almost 400 dollars for an early termination fee, for service I couldn't even use. Customer service reps were very rude, argumentative & kept trying to get me to let a tech come over to see if he could fix all the issues. Seriously!!!! After this whole experience and the conversation I had today with your reps & being charged the 400 dollars, I'll take the hit on my credit for this 'cause everything about your company and how you represent your value for your customers is nothing I've ever experienced before.

I have been "trying" to cancel my service since October 9th. Thought it was canceled until a charge came out of my account for the monthly payment which I wasn't expecting and had other bills going out so it caused an overdraft. Called customer service immediately and requested a refund. After hours on the phone and being told a manager would call me back, I call back today 10/30 and my service still has NOT been canceled!!! I am furious. They refused to cancel for today, said my service will be canceled on 11/16. Why??? So they can keep the money that I was charged!!! This company is horrible! Not to mention that the service is ridiculously slow. So happy to have my Starlink!!!

The first month with Viasat was fine, however, after the 2nd month things changed. I could not watch TV because of the frequent buffering and my computer was very slow. They also told me I had used all of my data and must upgrade. There is no way I could have possibly used all of my data. My bill went from 66.53 a month to 201.50 a month. I live in Ohio and Kentucky, so am only here part time. Besides that I am 82 and am not a gamer nor am I on my computer all day. I very seldom watch TV until the evening news. This a absolutely a scam. I called today and could hardly understand what she was saying. She told me I would have to call back tomorrow because nobody was there who could help me. I was also told at the beginning there was no contract. I'm betting that will be another lie.