Viasat Reviews

I wish there was an option for no stars. Terrible experience from beginning to end. Where do I start? My elderly, widowed aunt had Viasat for several months. In September 2024, she was injured in a car accident and was in the hospital for 2 months. During that time, she also lost her part-time job. Her internet, for whatever reason, began to lag terribly after she got home from the hospital in November, even to the point where she would go through 60GB of data in 3 days. She doesn't game, she doesn't download. No one at Viasat could tell why this was happening. At the end of November, even though she was financially strapped, she decided to upgrade to the Unleashed package for the unlimited plan. Living in a rural area with no other family around, she absolutely needs the internet access and wifi for her telephone so she can be connected to society.

My parents had them for years, my mom passed away and I tried to upgrade the internet options (from a 40g/month plan). We would run out of data like in the 2nd week. All the bills, the house phone, etc were on this wifi because of the rural location, no cell phone service. Tried to cancel the service in November, jumped through the hoops to cancel. Then was charged anyway, caused an overdraft because it's for my senior citizen dad on a fixed income (retired). So another round of hoops. Was promised a refund, was promised they'd send a box for the outdated items to be returned. Nothing was done. I'm on the 4th call to make sure this is cancelled, and I am also trying to get my dad refunded for the service. I will be contacting my bank if I don't get the refund, and I'll make sure they can't take any more money, and that my dad gets his money back. This is horrendous customer service.

I should have read reviews first and ran. Very dishonest company. I signed up for the ultimate plan which offered unlimited data with no throttling. They guaranteed me on the phone 80 to 90 mbs speeds. I asked if they installed and it didn't work well, if I could cancel. I was told yes, you are not under contract. Fine. Signed up. They installed and on day 3 I called to cancel. I was getting 30-50 mbs during day and about 12 mbs in the evening. They asked me to wait and let then send someone out to look at everything because "you should be getting faster speeds".

If you want the worse customer service and wifi that only plays loading screens you came to the right place, you want help with your problems, too bad. Thanks for choosing Viasat. We truly don't care about our customers

My mother in law switched to Viasat due to living in a rural area. The install made sure and upsell her on multiple items she didn't need and charged a nice profit for. After a few months her service degraded but she dismissed it. I recently changed her service and find out they charge you to terminate service and force you to climb on your roof to retrieve an item off the dish along with the router or pay $300. I had called about her internet speeds and was told it was showing "well above 100mb download" when I was testing at the same time and was getting 8mb download.

This company simply don't care about the customers at all. They want the money but are not willing to take care of our needs. I needed to speak with someone to help me with my situation but their customer service never tried to get me to right person to handle the problem, or the person they said they were going to to help me would tell them that they didn't want to talk to me and had them to direct my call to a recording operator. They were not trying to even hear my voice, but they will definitely take my payment every single month, no hesitation. Please do not use this company, they are definitely going to use you. Run and run fast! They are for the customer; only the money.

When I first got Viasat it was great but then after a while, it buffered all the time no matter how much data I had. I talked with customer service they would run a test and say it was working fine I just wanted them to come and check it out that didn't happen. So I moved my router all over the place checked connections. I had to reboot it all the time to get it to work, it eats data rapidly even when you're not streaming. It also buffers all the time.

ABSOLUTE WORST!!! PG&E recommended them to me when I moved in. They said it was a great option and after I paid for a satellite installation for my place, they charged me for everything they could think of and stuck me with an inescapable 2 year plan. The wifi is the slowest thing on the planet and I can barely stream on my T.V. with it being the only device connected to the wifi/ethernet. It won’t even load up my gaming console or my computer.

This company is horrible. I never even got an installation to begin with. Called three times and multiple emails asking them to do the install on a schedule that works for me. I asked for a Saturday appointment due to my work schedule and unable to be there, they kept sending me appointments for weekdays in the middle of the week after I explained yet again each time I called that would not work. I've never encountered a company so unwilling to accommodate a customer's schedule. Would not recommend this company to anyone.

I have had this service for only a week or so, give or take a few days. I can't honestly remember when we started it. I will say this, do not use them at all. Like most of the reviews I read, I'm getting the same treatment. I was quoted fast reliable service. I'm getting between 9 and 30 Mbps speed on a good day. The web site I saw on Google said ideal for gaming. They have 2 different web sites. One on Google and a different one if you open up an incognito page. See pics below. The first two from Google. The others from an Incognito window. The information doesn't even match. This is even worse than Hughesnet. Dial up had better service. Do not waste your time. They lie about everything. As far as download speeds, just a joke.