Viasat Reviews

After purchasing Viasat I learned just how aggravating it can be to keep paying for Gigabites. No, you don't have to pay for that time if you don't mind a fuzzy picture on your screen, but the catch is paying in increments for more and more - a hassle and much more than the stated price. Then there is the customer service...very friendly people, but the service does not equal the veneer of courtesy. I have been waiting for five months for them to get the return box of the equipment to the right address, and they are now threatening to charge me $300 for not returning the equipment - they won't let you send it in another box. Don't get caught in this trap!

They have the worst internet service you will ever experience. You cannot stream movies as they stop constantly and have poor viewing quality. The service is intermittent and spotty. They are also overpriced! I had to spend almost $300 last month on internet because of their limited data plans. Then in cancelling their horrible service, they are charging me $160 + they want me to go on the roof to remove their equipment or will charge another $100. Do yourself a favor and NEVER use them! Worst experience w/ internet that I have ever had. Use unlimitedville.com. Cheaper and unlimited data w/ no contracts.

I cancelled my service in late November. They are still charging me in January stating they’ve “extended my disconnection” date. I finally had to call and say I needed to remove my payment method and they threatened to cancel my service and send me to collections. The internet was painfully slow and after spending 5 hours on various calls I cannot cancel my service. I would not advise them at all!

I have been using Viasat for over 2 years now (because it's either them or Hughesnet) and started having issues with connectivity so I called customer service and the First Lady I spoke to was great. Tried to help me as much as she could then I spoke with the supervisor on duty and at that point was told flat out to stop using my gaming systems and was also told that the only type of special offers was for new customers only to upgrade so therefore was basically told they don’t care how long I’ve been with the company. If I wanted higher gb then I’d have to pay almost double what I pay now which it would go from 179 to almost 400 a month and even then using my game systems I’d be out of data within a week of my plan refreshing and they no longer have “so called” unlimited plans which were never unlimited to begin with….

We moved to a rural area. Viasat was chosen as our provider, as they "offered" speeds needed for gaming. Streaming was possible, much less gaming! A tech came out and "fixed" the problem. Not the case at all! Our ping was about a 65 when we needed around 700. What we were promised. We were immediately charged for a full month. $266 which is absurd because we had to use our hot spots if we even wanted to watch a movie. I called to cancel and was explaining my issue. The supervisor literally hung up on me and noted that I was rude. Are you kidding me? He would not let me speak. He talked over me and would not hear a word I was saying!

Up until 1.5 mos. ago it worked ok, but slow speeds etc. Now for some reason despite having techs out 3 times & 36 hours on hold w/ Viasat it works approx. 25% of the time now. I have spent hours and hours trying to get it resolved. I will be cancelling soon.

I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes Net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose.

What a total waste of money. You pay for a plan and when that runs out no more tv for you. What is the point of paying for internet if you can't stream your TV? When I spoke to a rep at Hulu she said the latency number has to be under 50 to stream and that the internet provider could lower that number. Well of course this crappy company is about money not service. My service lasts about a week before it does nothing but buffers. You pay a monthly charge for 1 week of service. Rip off. I cancelled this service when they didn't want to help with the latency issue. Held hostage by ** internet. Bbb should look into their business.

Long story short as I’m getting tired of typing all this over and over again, I was told by 2 different people on a recorded call that I could use my own modem so I didn’t have to rent theirs every month. After the absolutely terrible and lazy install, I went and picked up my own modem. I hooked it up and it didn’t work. I called them and was then told I couldn’t use my own modem. So already that’s straight-up fraud times two on their part. I called them to come have the dish moved as it was out in the front of my house above my garage, practically in my rain gutter. They gave me a 3-hour window for a couple days later. The person called me with 10 minutes left and said he wasn’t paid so he’s not coming.

We transferred our internet service to Viasat a few years ago, because they claimed to provide better and faster service than our current provider. We found out quickly that this wasn’t the case. The service wasn’t faster. In fact, at times it was slower connection speeds and we had numerous instances of no service at all. When we tried to cancel due to this, they said we would be charged a termination fee, so we stayed with them until moving out of the area at the end of July, 2022 - at which time we called to terminate our service and paid the termination fee. They mailed us a box to return our equipment. The box we received did not have a return label on it. We’ve reached out to Viasat numerous times over the past few months, in an effort to get the equipment returned.

Before signing up for Viasat, I asked the rep via text about the latency I could expect since that would determine my ability to stream programming. He told me no latency. I signed up and have been unable to stream adequately before and after they throttle me each month. Ran a speed check and it's okay, but the latency is ridiculously high, no wonder I can't stream. Stay away!

Terrible service! Costing me $184.58 internet per month. More than most companies or states. They take advantage that they are the only ones out here. High speed for only 12 days :-( They did not actually say there was an amount. Lies and Greed! Customer service is awful and to cancel they want me to pay $15 per month for a year and a half. Swindlers. This had been a horrible experience. My first and last with Viasat! Who’s running this company? Do they even know what’s happening at the lower levels?

I canceled service with them due to a separation from my husband and they charged me an early disconnection fee that I paid. Then they told me I would receive an equipment box to send back the equipment, but I was told that the piece on the actual satellite dish that they install would be retrieved by one of their technicians in the area, no problem.

My ViaSat modem died so I call for a service appointment; this is after I spent an hour talking to technical support who finally agreed the modem stopped working. The service call was scheduled for within five days. On the fifth day, their field technical sent me a text stating that he doesn't have any equipment and would have to reschedule for another 5-day wait; silly of me to think a satellite internet company would have a spare modem around somewhere. I called Viasat to confirm this and said that I have no scheduled date for a service call. At this point, I am trying to restrain myself from pulling out the remaining few hairs on my head.

I would give 0 stars for this review but the system will not take it. So they automatically get 1 star. Let me explain how these crooks do business. First, I've been a customer of Viasat for over 6 years. I've been on auto pay since the beginning so I've never had a past due bill. Beware, should you ever need to cancel their service, you must do it prior to your billing date. They will not disconnect your service in the middle of the month, unless you are past due. I called to cancel service because I have no use for it anymore now that my employer will no longer let me work from home.

On the initial call the representative stated that it would be $69.99 for the internet service and failed to mention that this was only a 3 month promo and after it would cost $99.99 per month! Then they charged me for Phone service and easy care plan that I had not asked for or been made aware of which added another $30 to the monthly bill. For a spotty service that caps you at 60GB and gives you lower speed after, it's horrible and the only thing keeping me is the 2 year contract cancelation penalty!

Had Viasat installed in the second week of July. Day after it Was installed I called them because of the slow speeds and not being able to connect and when it did all it did was buffer see a few seconds back to buffering. In three days 60 gig was used and we never was able to get a usable connection. My son had to get a hotel room in order to work because you wasn't able to get a continuous connection to work from our house while visiting. Customer service is a the worst. They cannot deliver what they promise.

I purchased the system in October of 2020. Did not do a lease, which I am now regretting. Paid about $95/month after all charges for the most basic Bronze plan. Speeds are amazingly slow at all times, anytime of the month. Most of the time we can barely stream, lots of loading. That is on a good day. We've used this service both for business (I'm an engineer) and streaming. Decided to switch to a cellular-based hotspot. The difference is incredible and it costs roughly 1/3 the price as Viasat. Here is why they are only getting 1 star: When I cancelled, they want me to return all the equipment I supposedly "purchased" or pay $300 which was how much I purchased everything for!!!! What??? And, $60 cancellation fee... What? I don't even have a contract because I paid for my service.

ViaSat promises you the best thing since the slice of bread up front but the delivery of service, quality of product and overall speeds for the price is absolute **. Don't even think about signing up. This company is doomed.

Just had Viasat installed 7/7/22. Our plan is Unlimited Silver with 60GB of high speed & Unlimited Standard speed data. We had the "Data Extender" turned on since the start so, according to their website the streaming should have been at the standard 480P and not the 720P High speed data. I called to ask why they say I used up all my 60gb of data in the first 10 days. The answer I got was that 80% of the high speed data was used on streaming. I think this data extender is untrue and **. They are taking advantage of the customers so they can sell more data. In my opinion, that is cheating the customer. Make no mistake, they control everything. It's designed to sell more data. We live in a rural area and only have a couple of internet options. I regret signing a 2 year agreement.

Someone needs to hold this LYING THIVING Company accountable. We have Viasat Internet where we live (rural area). We do not have many things that are allowed to be on the ViaSat Wi-Fi. Everything (basically two TVs and a phone), the TVs are through Roku only which has data saver on running at 480 and 720 and are not ever running at the same time (we unplug them from the power cord); the phone has no apps but YouTube which is at the lowest quality with no updating or background allowed. These devices are never really ran because we work quite a few hours a day and when ran we do not watch anything that would have to be watched in high quality like 4k; all are completely disconnected from the Wi-Fi (to which the ViaSat App says nothing is on Wi-Fi); yet it still continues to somehow drain 10gb of data as we are not home.

The connectivity is basic at best. The customer service is pathetic. You get locked into a 24 month contract and are expected to wait until the end of your billing cycle to schedule a paid (95 USD) technician visit to uninstall/return the equipment. Please save your money and time.

By far the worst experience with any company I have ever had! Completely incompetent. No one seems to know what they are doing. After 5 weeks of trying to cancel the horrible service they are still charging me!

By far the worst internet service provider I have ever had. Told my with the plan I was going with that there would be no contract. Internet is so choppy that after spending 312 dollars my first month on my 149.00 dollar plan that I canceled. They then told me I still have 22 months left on my contract and that they were gonna charge me 350 dollars for early termination and over 300 for the equipment. Have had nothing but crappy internet and customer service with this company.

Easily the worst customer experience I have had. Some of the worst internet I have had, but sadly was one of the only options for rural internet (try Blazing Hog). Good luck getting anything done when weather will stop all internet functions and their data cap is abysmal. Their customer support team are incompetent and rude. They didn't even provide me a wrench to dismantle the items I need to return WHEN IN THE MANUAL IT SAYS IT'S PROVIDED! The kicker? I had called to complain about it, when they told me "Sorry, there are no wrenches provided." WHY WOULD YOU SAY THE WRENCH IS PROVIDED IN THE BOX WHEN YOU DON'T PROVIDE THE WRENCH??? I hate them. I hate them with every fiber of my being. Worst customer experience in my life, bar none.

I have had Viasat internet for more than three years. It was my only option as I am rural. I increased my speed and data cap and still had very poor intermittent service which still ran out of data before the end of every month. I am a senior on a fixed income and 170.00/mo is ten % of my income. I discontinued service three days after billing cycle started and they will not refund one cent after only three days use this month. It is their policy but it is not ethical. It forces me to the food bank this month.

They keep the speeds up for your trial period and as soon as it’s up and you’re locked into the contract, they drop it down! If the sky is even a little cloudy you have no internet! And when it snows or rains you’re definitely going to be out of internet for a while! Do not waste your money or time with this company!

This has to be one of the worse internet providers available in my area. I told this company when I placed my order that streaming was necessary, The person that set this up said that this wouldn't be an issue since I had the best plan they offered; only that gaming would be an issue. No problem there, we don't do gaming. I was told by their installer that it would take a few days for the speed to be reached & this NEVER happened and we gave them a little more than 2 weeks to do so. To top it off, was forced to pay for an additional month after only having this "service" for 2 weeks AND an early termination fee! So sick to my stomach over this since they did NOT provide the service they said they were going to and I had "The Best" plan they offered. The supervisor was just as dismissive and essentially said sorry, but too bad. Valuable lesson: don't use a satellite internet provider.

In my area, unfortunately our only option for internet was Viasat. We called and inquired about setting up services. At the time I informed them that I VPN in for work, stream our TV and media, and play games on occasion. I was told that the package would be able to handle all of this. From day 1 though the internet just never worked for us. It was extremely slow and was disconnected often. I couldn't work from home like I was promised and ended up just using my mobile Hotspot to get anything done.

I switched from CenturyLink to Viasat because satellite internet was the only internet available in my area. CenturyLink was completely unlimited with no throttling for around $79.00 with speeds of about 75mbps. The highest speed offered by Viasat was 100mbps and gave unlimited data for up to 150gig the unlimited standard data. While using 2 tvs with fire stick I ran out of data after less than a week. The standard data was not capable of quality streaming on two devices so it became useless to me after less than a week.

I canceled my service on 03/21/22, noticed a draft notice out of my account the next month. I called back 04/17 and it was supposed to be taken care of then. On 5/17 called back because there was another draft notice. They have taken 3 full payments on an account I had shut off. This is not ok, that they can tell me, "Oh well we do not have proof you ever called," even though I had reference numbers and dates called.

Sales rep will advise tech come & conduct a site survey point to point to ensure the signal strength & determine if their services will function properly based on your needs. Tech guy comes & confirms it's a lie, they only activate & can't do such. So, you're stuck w a 2 year contract for services for wifi that doesn't work. And you're dealing with Viasat who does the sales & customer service & an outside company in Laredo TX who does the installation. Total disconnect, pointing fingers.

IN brief, Viasat cannot deliver any claim it provides. Easy and convenient install? NOpe. Took 4 different attempts to get service installed - well after I'd entered a service agreement! It took 3 weeks to get installed once we got the appointment, so I paid fees and costs without service. But, once it was installed, those lightning fast speeds.... AOL dialup has a new challenger. And, get this, the download/update that MUST be done before you can use your internet? 2 gigs in size, and it automatically counts against your data use! Finally, when I cancelled, I knew I was going to have to pay an early termination fee, and that was fine.

For $120/month service should be lightning fast all month. Instead you get 1 maybe 2 days of decent service, then they tell you you have used up all of your high speed Internet and you can buy more that will probably last 1/2 day. If you have any technical difficulties their foreign outsourced customer service doesn't know anything. It's always, "Turn the modem off for a minute then turn it back on." This company is the worst Internet service and customer service I have ever had. Will be switching to something else ASAP.

The service was very erratic. At times it seemed to work okay and many times it was extremely slow. The time came I needed a service that would work over a VPN and this service would not work. I called just a couple days after my billing cycle, and they insisted it was their policy to charge me for the entire month despite no longer able to use their service during this period. When I asked to speak to a manager, they said it would be a long time on hold. I requested a call back and they said they do not do call backs. Pretty much the service sucks all around including their customer service. IMO - Very unethical and unprofessional, Beware!

They only option for rural internet in Hawaii, signed a 24 month contract and was always exceeding my “allowed” internet 2 days after it renewed for the month. Suffered thru until there was another option. Took them a month and a half to get me a box to return my equipment, which I dropped at Ups the next day! Fast forward 5 months later they deducted the money from my account for the equipment that they claim I never sent back! Have my receipt and proof of delivery and they are “looking” into it. Still waiting for them to credit me my money. Customer service sucks!!!

We tried Viasat internet for our business as we are in a rural area with no other options. Their service was very expensive at $250/monthly and signal was nearly always bad. After cancelling and returning the equipment, nearly three months later they charged our credit card $312 for non-receipt. The rep asked us for the tracking number to verify the return (which is odd because they are the ones that provided the label affixed to the box for return). Good thing we kept the tracking information and took a photo. Now they state it will take 7-14 days to return our funds. We are not waiting. Disputing the charges today with our bank!

Viasat will bill you for your unlimited data plan but about 4 days into your cycle they inform you that you've reached 100% of your data available. But, if you'd like to buy more you absolutely can. This service is terrible, customer service is unhelpful, not even in the US. This company will continue to take money and not provide the service that they claim they provide.

We live in a rural area and was told Viasat would be the best option. They claim the package is unlimited with a cap, how is that unlimited. My modem was upgraded and not the dish so they were not communicating with each other. Was out of service for 8 days credited me $40 then turned off my service because the so-called $40 credit was showing up as past due, I then had to pay $10 to get the service back on. How do you pay on a credit? The team needs to be better trained, and you can never talk to a supervisor.

Don’t do it, if you get it when you cancel they will expect you to literally climb on your roof and take something off of the satellite that a technician literally had to come out and install for you. Keep in mind, they do not tell you this upon install nor do they send you a box with room for whatever it is off the satellite dish that they want you to remove. Absolutely a company full of rude scammers.

We were promised a speed of no less than 35mb per sec and it's NEVER BEEN MORE THAN 11 and typically it's usually 2 or 3, this is why they make you sign a contract and then charged me $15.00 a month for the months I no longer used their service. On top of it, at one time it was over $200 a month and it never worked even close to as good as they said or promised. Do not waste your time or money because they are terrible. They never even got the name on the account correct. We tried it because of the area that we live in isn't great for regular internet but this is for sure not the answer either.... a over $3,000 mistake.

My 5-or-so-year experience with Viasat/Excede tracks identically with other reviewers here:

The internet does not work good at all and they are overpriced. Terminated my service after a few months. They tried to charge me a $100 to come pick up their satellite dish out of my yard. Do not buy internet from this company. It's a waste of your money!

I paid a ridiculous monthly payment of about $170 a month for too long so that I could work at home and my kids could do school work at home when needed. Noticed that things would slow if we "ran out of data." Another standard answer was "it's the weather." Note: it states that weather does not affect service on their website. I had a couple service calls over a few years. The technician would never show up in slotted time or even day. What I figured out in end is they do not have their own service people. They contract and don't even ask me how this works as they have a choice to choose your time slot if you call in. They tell you someone will be there at certain time and you are waiting.

I had service with them for 6 years. 200 bucks a month as I work from home. 14,000 USD. I paid this company 14,000 dollars for service that only worked for me because I work from 4 a.m. to noon when their speeds are reasonable. Afternoons and evenings this service slowed down so far that you could not do anything more than light browsing - even with the biggest package that they offered. Then I moved... I called to plan service disconnect as soon as I had a contract on my house. They informed me that I would have to CLIMB A 2 STORY HOUSE to retrieve something on the dish. Yep. I declined and said, "You can charge me for that part." I have all of the internal equipment boxed up and ready to send to you. Where do I send it? Their response "We will send you a box". No box arrived. I moved. I spoke with them to say "No box - please give me an address to return." "Sorry; we can't but give us a new address, we will ship a box."

This is really expensive and it is not good internet, we pay 183.68 per month and cannot use it half the time. Also, they continually charge us 2x 183.68 per month and when I call to get my money back they tell me it cannot be resolved until 6-7 business days or a couple of weeks, so far they have ripped us out of 842.05.

Tech said their service could support my needs. Upload speeds were ~0.3 mpbs at the router. "We can send a tech, but it'll cost you." Cancelled at 5 days, owe them $600. No trial period, 24 mo contract. I'm looking forward to the class action suit.

Promises made during the sales pitch and then after a couple months of marginal use, called to cancel only to be placed in hibernation mode for 6 months to the go back to normal billing for a service that is unusable. Call, they hang up, please don’t waste your time. Do your homework. Don’t make the same mistake I did.

If you like paying $90/month for 1.6mbps Viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else. They will just repeatedly feed you a line of ** and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs. This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver!

Do NOT waste your time and money with this company! We were promised up to 30 mbs and received 0.05 mbs most of the time. They tried to reset the modem and sent out techs. We canceled within less than 30 day. We would have cancel the first few days but they reassured us they could fix it. Nope!! We canceled and they charged us $345 early termination the next day on my credit card on file. We even told a supervisor we were not paying the fee and we do not authorize it and they still charged it. They did not provide the service they promised!! They are terrible. Absolutely terrible! I couldn’t even open a one page document in an email without it loading like the old AOL dialup. Find a different company!!

Be careful when you do decide to cancel your service. Don't be talked into going into a hibernation plan because you may want to sign up again. The sales pitch is that it doesn't cost anything. The problem is you must remember to cancel before the hibernation period is over (six months later). They will send you a notice the day they bill your account. But even if you call in that day they tell you there is no way to get a refund for that month. They will cancel you starting next month. For me that is $186.00 for nothing. So Beware!!

Go to any other provider. I wish I did more digging before getting involved. They throttle your network speed to get more money out of you. When they give you 'free time' 3 am - 6am they all of a sudden have network issues. It feels like they disconnect the DNS server. Don't fall for the line they are putting up a new satellite up and speeds will be quicker. It is just to get you into a higher plan, and you cannot get back to your cheaper plan. When you call about the internet being down the call center is trying to upgrade you to a higher plan. This is the most corrupt company I have dealt with.

They took $350 out of my daughter's account and no service. When you call customer service to ask about it, they hang up on you. It's a SCAM. They said the equipment was free, someone would come out to set it up and had 30 day trial. NONE of that happened.

Please do not use this company. My speeds are not any better than dial up even with the best package. The disconnect fee is 230.00. We were paying 274.00 per month for this service. We couldn't stream a movie for more than 20 minutes. Please do yourself a favor and find another service.

I pay $172/mo. on a 2 yr contract for a service that buffers constantly when trying to stream TV. It just doesn't work as advertised. I've contacted the BBB. The company does nothing to resolve my problem problem. I'm very disappointed.

If you want to bend-over and have them give it to you, go at it! These guys don't mention anything regarding their data cap and throttling until after they have you under their 12-month contract! Then, they charge you their monthly fee, force you to upgrade to their higher-level plans, and finally charge you a termination fee that is at least 3 months worth of their service! If this is the way businesses are meant to deliver customer sat, then ViaSat takes the cake!

I live in a very rural area. Viasat was the only company that had internet options so I went with them however it is the absolute worst. I can't watch a show without it loading every 5 minutes. The service goes in and out all the time and they trick you into signing a contract. They don't tell you it's 300 dollars to get out of!!! Customer service is a JOKE. They are so unprofessional. They do not care about your service not working. They don't offer to help. They will not offer any discounts. They just tell you to restart your modem. This is the absolute worst company out there. DO NOT GO WITH THEM!!!! You're better off getting an antenna. Seriously don't walk. RUN from this company.

Stay away from this internet provider! My package stated it is the Unlimited Silver 25 plan for my internet at home. First of all, the service is terrible. The internet disconnects constantly and within two weeks of having the internet installed, the representative stated I had gone over my data. I don't understand how that happens if it is unlimited service. When I talked to another representative, she told me in order to cancel my service, I was going to have to pay over $340 to get out of a contract. They want me to continue to pay for service that I can't even get most of the time.

This company in my experience is a rip off and dishonest. On December 8th I called Viasat to ask why I was being charge more money. A lady informed me that it was for cancellation. I set up the Viasat internet back in December 2020 & did a lot of research on the "best" satellite providers before purchasing the home. Being that I am self employed & work from home I needed to have good internet. Feeling confident about the service they were advertising I called & talked to an agent & was told to get unlimited for what I needed to do. I was never told what speeds were available in my area prior to enlisting their services & signing up for this plan. Almost 11 months later & over $2400 paid to viasat we made the decision to sell and move as I could no longer operate my business from home based on the very poor internet we were getting.

I’m on my 5th day of the new cycle, and their app says I already used 54 GB of their “unlimited data” 60 GB. I use this internet mainly for one of my kids homeschool. Most of the time you cannot even open the browser, and they tell me I used that much!!! I contacted their tech support and asked for a detailed investigation and report, but instead they offered me to get an explanation of how the data usage works. This happened a few times already, never got a real support or any kind of assistance from them. Today I filled a complaint with FairShake, I’m determined to take legal action against them, this is a total ripoff. BTW, before I signed up for their “service”, being on the phone with one of their trained con artist, I was told this is an unlimited plan, nothing about 60 GB, which runs out in 5-6 days, without being used.

Viasat is a scam! My mother had bought this and we didn't have it for long, the day they came to install the wi-fi they were already sketchy looking and very unprofessional, they left no instructions and hooked up the wi-fi and dipped out. Immediately the wi-fi was crap, it kept shutting down and whenever we called they either hung up or told us to keep resetting it, this is of course a way to make you keep the wi-fi longer and steal your money.

I was told I had 30 days to try the service for internet and that if I wasn’t satisfied I could cancel the service. After only 10 days I had used the measly 60 GB of data out of the so called unlimited data. Once 60 GB was done I had virtually no service at all. I called to cancel because the service wasn’t working for me and they still charged me $ 350 to end the contract. A contract that is a scam!! Buyer beware of this horrible company.

Been a Viasat customer for 5 years now, and I have nothing good to say, they run your premium data down when you're not using it. One of the times my service stopped working took them a week to get a tech out to fix. After fixing told it they told me I had no high speed data left even though I wasn't even able to use my internet at all that week and that wasn't the first time it happened either. I sell through eBay and viasat has caused my rating to go down because I've had nights I need to get on to print shipping labels and the internet is so bad my computer couldn't even load the page and It caused me to ship packages out late resulting in people leaving negative reviews. I've had weeks where I don't use my internet due to travel and come home to find out my premium data is all used up, definitely not a happy customer and starting to look for new provider. Don't waste your time or money on this internet.

Do. Not. Be. Tricked. I was lied to, promised speeds and services that never happened. Granted, if you're in the middle of nowhere this works, just be prepared. Their idea of “normal” internet is 0.10 mbs… once your high speed runs out “poof” I tried a 4 plans. All run at the same speed “8-15mbs” it’s horrid. Streaming? Laughable. You’d get better quality for 16 pixel porn on a windows 95. Just get a MiFi. Better speeds, and at least they won’t lie to you. You are trapped for 2 years unless you wanna pay around 500 dollars. Have fun. Viasat, if you're reading this, honestly, you should feel ashamed. Your company is stuck in 2005. I'd sue you if I could find a direction to aim.

This company is a scam and will rip you off. The technician told me when he was installing the dish that I may not get good service due to a large tree across the street. I called Viasat and asked them if I could get out of the contract if this is the case. They of course said, "Yes". Of course that was the issue and they will not let me out of the contract without paying the $345 fee. Considering how much they are charging me per month for terrible internet, I will save money in the long run going with a different company. Don't go with this company! They don't deserve the 1 star.

Installed Wi-Fi service and experienced extremely poor wifi with my cell phone, streaming TV or making any zoom calls. Viasat ran diagnostic testing and said they the service is working fine. I continued calling and asking for help. Viasat talked me into upgrading my service to help. The service remained poor and I was unable to make cell calls or run my business out of my home. I then had to pay extra to have THEIR tech rep come out for service. The tech rep adjusted antenna and still could not get better service. I canceled service and Viasat is making me pay out a 20 month contract ON TOP OF PAYING FOR AN UPGRADED SERVICE, TECH REP VISIT WHILE NOT GETTING THE SERVICE OR PRODUCT THEY PROMISED. This is the biggest trap of a scam I have ever experienced. DO NOT purchase from this company no matter how rural of a place you may live in.

Viasat is the true better-than-nothing option for rural users. Beyond that, expect only basic performance with near-useless bandwidth on the upstream side. My home security cameras were barely viewable, with near slide-show or total freeze frame rates. Also, Viasat is predatory in their contract practices. To "try" their service you have to buy into a 2-year contract. Also, they only accept auto-pay account arrangements. In my case, I terminated my service when finally getting Comcast to my home. Viasat took almost 2 months to send me a "return equipment" box and included the requirement that I go up on the roof and retrieve their microwave scoop off the dish!! Despite my same-day return (once I got my box) they charged me more money without explanation or permission a few days later. When the card was declined (I blocked it after closing the service) they immediately put me in collections!

I had Hughesnet for my internet service and they were just okay. Then I made the mistake of thinking Viasat would be better since they were good with their false advertising, and lying about how great they were. The installer was good but showed up a day late. He runs a speed test and I was getting 17mbps, great I thought. But I was paying twice as much for it and it only lasted 1 week. After that, I'm lucky to get 3mbps. Don't even think about Viasat, do yourself a favor and get dial-up before you purchase Viasat. I'll wait until my contract expires and then Viasat can stick their crap internet back up where crap belongs.

Horrible or no customer service. Damaged my house when installing and refused to repair. Service is sub par and not as advertised. Called for support and they checked my system and said they would send a tech to look at my equipment in two weeks. Took a day off to be home and tech was a no show. Called to make sure they would show due to two previous no shows. After three calls to three different people, two of which said they are on the way, the third said they called and text me to say they will not make it. Spoke to a supervisor who said my system was working fine and what was I upset about. Lost money, was lied to, and still have poor service. STAY AWAY FROM THESE PEOPLE IF YOU CAN.

Living in a rural location, there were not a lot of internet options to choose from so despite doing my research, I took a gamble with Viasat on the promises of customer support. From the install and setup, no issues. Once everything was set-up, it was apparent that this Viasat is NOT a viable solution for dependable and affordable home internet.

First off was not told till set up and called them that they had 24 month contract. Second paid high dollar for slow connection. My husband lost his job, called to cancel service at first of month, was told could not till next month and asked to waive the disconnection fee due to loss of job. Was told only if account holder died. They also used up internet. I called ask what happen, they said you tv watch movies which is a lie, not even hooked to internet. They charge you for energy. You cannot work with these people. All about money. Not service.

We have had Viasat for 2 weeks now. We found that, if we watch a single movie we had used up our monthly high speed cap. So, we increased our limit. That’s with the $103 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed or they wanted to add more speed for more price. Our internet speed has remained slow. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination. I never signed any contract.

BEWARE!!! We signed the 2-year contract only to discover that they split the service into 2 channels and choke down the data in the evenings and toward the end of the month. We paid premium pricing for what was marketed to us as unlimited data. It is not. We suffered through most of the 2-year contract and decided to pay the early cancelation fee. So we moved to Rise (1000 Xs better) and when I called to cancel, they informed me that per the contract, they don't give refunds for the upcoming month they already charged me for, and yes indeed, I will be charged the early cancelation fee for the last 3 months. So not only am I now paying a high rate for next month, but I am also paying for two internet services and the cancelation fee.

Be prepared to be exploited and price gouged if you live in a rural area. Do not expect any sort of customer service or business ethics. If you're lucky the tech will speak English well enough for you to understand that they will not budge an inch to help customers resolve any problem. Once they have your payment information they proceed to have their way with you according to policy. They act as though their policy is etched in stone and the word of God Almighty. Dealing with them has been a nightmare. A nightmare that will leave you feeling worthless and helpless.

We have had Viasat for a year now. We found that, if we download a single movie per month, we had used up our monthly high speed cap. So, we increased our limit. Now, we can watch two movies a month before exceeding our max. That’s with the $150 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed. Our internet speed has remained slow. A few months ago, our internet went out and it took them 2 ½ weeks to send a technician out to fix it. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination of our contract.

BEWARE Viasat as a internet provider does not provide the service that they advertise. Viasat does not care about their customers and will not give you the internet they promise. If you are lucky to get an internet signal it will be dismal at best. Save your money and do not use this company as you will regret it just like the thousands that have left bad reviews about this company’s lack of internet service of customer care.

Currently have Silver account. Recently Viasat notified me that additional gigabytes could be purchased once the 60/month limit was reached. Customer service denied that option even when their own email was sent to them.

We signed with Viasat because we were told by their salesperson about how great and up and coming they were. Well the service was so horrible. I was calling and trying to cancel every month but they didn't want to hear it. The last time they told me to just cancel and they will automatically bill me, they didn't care if I could afford it. I would sue them for breach of contract. Awful company, stay far far away.

The bill has gone from $84 a month to 120 to 174 in just 5 months. The wifi is nearly unusable and after a certain amount is used it doesn't work at all. I only use it for wifi cameras and occasionally browsing on my phone. With that I am lucky to get 2 weeks of wifi. But even then it is very very slow. And of course if it rains it does not work.

Their customer service is terrible. They charged me $387 to install it-though the told me $300. I haven't had it a month yet and I'm driving to town to be able to call them to try to get them to take care of this. They won't do a service call for less than $95- though IMO they didn't set it up right to begin with. It's so bad I'm seriously considering selling the house I bought six weeks ago. Oh and...nothing but sunny days-it's not the weather.

Beware Viasat internet service, especially if you live remote in the country. Fine and dandy and eager with service to get you in to service--watch out trying to get OUT. First, due to remoteness in the Mendocino County, California area, few techies want to go at the meager pay they get to remove your satellite equipment, the receiver, the modem, the power cable. In my experience NONE wanted to deal with it.

Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.

Viasat is SCAMMING you! Like other reviewers I have found Viasat to be extremely lacking in service with many of the same complaints and disfunction. Unfortunately, like others, my choices were limited to non-existent. My internet needs are fairly low so without other options I gave it a try. I went with the “Silver” plan with a 60 Gig allotment. The main use for me was to stream music, retrieve email, listen to Podcasts, do a little surfing and shopping on Amazon (all low bandwidth functions). I don’t stream movies or download anything significant so 60 Gigs was more than enough (or so I thought). I was hoping the service would be good enough to allow for wi-fi calling with my iPhone, but alas the high latency made it unusable for that. It was able to send and receive my text messaging just fine so that along with email became my main way to communicate with the rest of the world.

Several complaints and one decent one.... The bill has constantly gone up since we signed a 2 year contract in March from 120 to 170 with no good explanation really.... We specifically requested NO landline but we were issued a phone number and paid for it for a couple of months before we noticed we had one and had to call 4 times to request to have the landline removed from our account, each time telling us they had removed it and we're gonna issue a refund... Which of course they did not.... And we still have the landline on our account, it's just the most miserable experience dealing with their customer service....

Service is horrible, from installation to service calls, which has been done by the same husband and wife team. Rudest people I have been forced to work with. They would not let me out of 2 yr. contract, which I have now fulfilled.

I live in a small town rural area. I used to have Dish as my internet provider but they only offered 2 mbps as the highest plan. I wanted more speed, so I searched online and found Viasat. I got their highest plan Unlimited Platinum 100. I paid $214 monthly for a service that was always having outages and super slow. But I tried to give it a chance so I waited a few months. Still annoyed with how many outages and slowness, I decided to downgrade my plan to their lowest plan. When I changed it, it went to never having internet even when I only have one device “connected”.

I purchased Viasat's internet product because the wife and kids need to do school while I work over the feeble CenturyLink DSL connection at 8mbs. While the speed of their highest rated plan with 100GB of data is more than acceptable we find ourselves still running out of data at the end of the month - even with all streaming running over the DSL connection. My kids know that after school gaming also runs better over the CenturyLink DSL connection.

If you have any possible option avoid this company. Installation was a joke, they no showed/no called two separate times, when the first tech was there he barely looked around and said it wouldn't work (that was a week before I was moving in and working from home... on the Viasat internet we had had scheduled for a month or so when they ghosted us twice), when I started asking more questions about why he 'double checked' and realized that we could, in fact, install the internet, but that it would need to be a post in the front yard instead of the roof (so he wouldn't have the mats and I would have to reschedule installation). Unsightly and kind of a pain, but acceptable if it got us internet.

Satellite internet does not provide what they “market”. I’ve had Hughes Net before Viasat and it was beyond bad. There has to be something that can be done to provide reliable, affordable internet service to rural areas. If you live rural you are being discriminated against. We actually have high speed internet 5 miles up the road, but no one wants to service a rural area. They truly only look for the most customers in an area. If a company would provide fast, reliable service I guarantee the rural customers would pay it. Especially the business (farms) and families with school age children. With COVID here and not going away, reliable and affordable internet should be available to all. Satellite internet needs improving or done away with as it’s truly a racket.

Living rural leaves you limited options for internet. We have no choices as in other more populated areas which is a shame. Viasat is about the same as Hughes Net but much more expensive. I switched from Hughes net to Viasat as we needed more data. All their ads are very misleading. No satellite internet provider gives you what they advertise. Our hands are tied. I feel it’s a sort of discrimination because we live in a rural area. Not sure how the kids make it out here with limited internet for school etc.

Need another provider this affordable in my area and faster high speed internet and cheaper prices. Plus I have been with this company too long. I need a great provider.

BEWARE... This is the most expensive and worthless internet service I have ever been victimized by! I really do not think they should call themselves an VIASA, they should be called VIACRAP!! PLEASE DO NOT USE THEM... Go with local fiber-optic service and stay away from this satellite service. We moved to a so-called "RURAL area" right down the road from a casino and went with these guys until a fiber optic service was available. They are way..way too expensive, system buffers like nothing I have ever used before, and when it rains IT DOESN'T WORK... But you still pay. They charge you for so-called "signal increasing" and it does not help and they really don’t care. I'm telling you to suffer with what you have or pay more for VIACRAP!!!! Also, they want YOU to ship their VIACRAP back to them or send a tech out for $100.00 to pick it up after the lousy service they provided!!! VIACRAP has some real BIG COCONUTS!!!!

I think this service is very overpriced for the slow speed and very low data limit of 12 g a month. Also customer service is severely lacking if you have a question or problem. I have been with them for over 8 years and there are no customer loyalty incentives or anything to make you think you're a valued customer.

I am a rural customer with Viasat as my satellite internet carrier. I'm very unhappy with their service. Most of the time I don't get a signal and when calling Viasat to report the issue I'm told that everything is fine according to what they see. I continue to have issues with no resolution. Only one other carrier services our rural area. Neither company is willing to service the customer when there are problems with the satellite.

I was lied to by my sales rep from Viasat. He told me that the Unlimited 50 plan would give me blazing fast internet speeds. Good enough for gaming. I thought my problems had been solved. I later found out from their support team that Viasat speeds are unable to get close to what was promised. The thought of gaming with this setup is laughable, we have trouble streaming Netflix! I feel cheated and as an honest business owner, I don't know how these people sleep. Our old service was 5mbps and ran faster for less than half the cost. Viasat agreed through the BBB to waive the cancelation fee which is all I requested. A month later they sent me to collections for the fees. Avoid this company at all costs.

I am highly disappointed, called to cancel service due to Ida storm damage, supposedly canceled service, ended up with another bill of more than the normal bill. Called and was told I had to call back again to cancel service which was not mentioned in first call and still had a balance due after storm damage and no service from time of first call. I highly suggest not dealing with this company! I canceled my service and I suggest no one go with Viasat internet!

I've been a ViaSat customer for a very long time, they are very expensive and their satellite service sucks, and their customer service really sucks. I would leave them in a heartbeat if there was anything better or available where I live. I scheduled a new install with them for another home of mine, an hour after the technician is suppose to be here, I get a call, they can't do it today, maybe tomorrow.

My satellite internet stopped working in June and I spent over 10 hours on the phone with them. After 6 weeks, they never fixed it or sent a service repair person so I cancelled the service. They also charged me for the last 6 weeks when I had no service.

This is the WORST internet I have ever used. It was so awful, I ended up turning it off and using my cell hot spot. I complained numerous times and nothing was done. Their customer service is RUDE. The tech put the satellite on the ROOF of my rental home when he was told not to. I was charged $265 because I did not climb up on the roof and remove the piece of satellite that they wanted back. I sent everything else back. So, it takes a professional to install but a 5' 120lb mom can do it with no training?? I called to get some of my money back and they were very rude and told me no. DO NOT USE THIS!!! IT IS ALSO TERRIBLE INTERNET!!!

Buyer BEWARE!!! This company is absolutely the worst I've ever dealt with. Customer service is from South America or Mexico. English is clearly a second language making communication very difficult. Worst of all, every time I have called the agent was rude and not helpful at all. When I originally signed up I told them that I wanted to watch a major league baseball game every night. The agent told me that the Silver package would provide plenty of data each month. Well that was either a lie or just incompetence. My allotted data ran out half way through the month. So, I had to upgrade my subscription to the highest data package and it was still not enough. I WAS PAYING $200 A MONTH AND STILL NOT FULFILLING MY NEEDS!

I was on the phone with them getting my service. The lady told me it would only be 107$ with 50$ off. Got my first bill, it was 140$ and it doesn’t even show all the fees. She told me I would get 50 as my download speed and my internet is all unlimited high speed. Well obviously I wasn’t aware they don’t even offer all high speed and the plan I got was 170$ total. I was lied to. When the service guy came and put my satellite in he installed it right in front of my kitchen window and when I called him and called him to get him to come move it he ignored me every time. They wouldn’t activate my Wifi until I signed the 24 month contract knowing I would have no idea I received a plan I didn’t pay for. They told me I was getting 50 as my download speed and I only got 10. I called and complained multiple times and when you are on the phone with these people they just go in circles and nothing ever gets completed. I only had this wifi service for 5 days.

I have been a ViaSat customer since Dec. 2018 and only because it is one of the few rural internet providers available that offer the speeds I need to work from home, processing large files. Since 2018, I have had their contracted "tech" agents on site more times than I can recall, not counting the install which, by the way, on one such visit, I was told the dish was installed incorrectly. Two years after being installed. So they reinstalled the dish, left the original mounting equipment and never made good on ANY of their promises to have the roof damage repaired. So now the bracket just sits on my roof. Doing nothing.

Do not fall for their claims of speed, not even on average. Download speeds go to zero during daylight hours and are inconsistent the remainder of the hours after dark and much lower than quoted. Upload speeds never met contractual obligations. Service was requested the first working day after installation and delayed for 1.5 weeks. On line customer service has no knowledge and hangs up after long holds. I have been hung up on 8 times. They did not provide service per contract yet refuse to waive the monthly fee for cancellation. There is no escalation process to anyone capable of making a decision regarding reimbursement of fees for no service.

Read this before joining VIASAT!!! -FOREWARNED is FAIR-WARNED- Imagine waking up on a Saturday morning and having $300 taken out of your bank account. That happened to me today, all because VIASAT has record that I've not returned my business account equipment. That is correct. I still have my equipment sitting in my kitchen waiting on a box to send it to them. We had a residential account and business account. VIASAT sent a box for us to return our residential equipment to our correct NC address right away but THEN they SENT a box in June to our northern Virginia address to send our business account equipment to, even though we no longer lived there.

Upon termination of service I was asked to send equipment back - they said they would provide a box - never did - I requested a box no less than 5 times - they charged me $321 for failure to return equipment - I reversed charges - continued to request box - or another way to send equipment - they sent me to collections! Every conversation documented - no apologies - no responsibility taken - nothing. Unbelievable.

This wifi is the worst service to have, worst to deal with, if you call you’ll at least be on the phone for 30 minutes every time. The data caps are low, only giving you 60gb high speed. 600ms ping. Video games are unplayable. Unusable after high speed runs out. Expensive, and expensive to cancel. Cost me 300$ to cancel when competitors like Consolidated Communications cost 100$ To cancel. And Viasat doesn’t even take anything down! They make you do it!

If you are reading this and thinking about getting Viasat at please please do not. I got the service in September of last year when my daughter started school because of covid. I had great service for the first two months. After that I only get TV from midnight till 6:00 a.m. and they continuously tell me that is because I've used up all of my data and the bandwidth is too slow. I am paying $159 a month for nothing. Customer service is a joke. They either tell you to Google stuff or hang up on you. I cannot believe that ** like this actually exist and these companies get away with it. I had them come at 2 weeks ago because of the problem. Told me I had to pay $95 for them to come out and fix what was wrong with their equipment. Stay away from this company. I promise you you are staying away from the biggest migraine of your life.

If I could give 0 stars I would. I had Viasat for over 3 years. Unfortunately we had a house fire. I canceled my service a few days after. Viasat has now charge my card on file 3 times even after canceling. After many calls for a refunds nothing has been refunded. I have disputed every single charge. I now have to cancel my credit card to stop these payments. They have everything noted in the system showing that I canceled yet charges are still made. Horrible company to do business with.

They came and put the sat on the side of my building, told me if it wasn't good they would come move it 1 time free, LIE.. I get slow sketchy internet at best. Can not stream a movie without watching the little circle on the screen every 10 minutes. They blame it on everything but themselves. DO NOT USE THIS COMPANY!!!!

Cancelled in April because I got Starlink, 4 days before a new billing cycle. Viasat continued to bill me and never cancelled service. I put a stop payment on them and asked for a refund and I would pay my early termination fee. They sent me to collections for the termination fee and won't refund the month they charged me for when my service was supposed to be cancelled. Total scam and they are screwing long term customers over who try to cancel. My advice, if you know you are getting starlink, call your bank and put a stop payment on Viasat before you call to cancel or they will keep charging you and screw you over. This company deserves to go out of business.

There is not one single item listed in their website that came to truth. There has never been a single day that the MBPS reached anywhere close to the intended amount of data streaming. I have spent 18 days getting them to discontinue my service. They still tried to get me to stay. Paid the 15 dollars a month for early termination gladly!!! Noting but excuses. No Customer Service, Chat is a waste of time, every caller is overseas. This has to be the worst company for doing business I have ever has a part of doing business with!. Run as fast as you can in the other direction. A mouse in a wheel would provide better internet service than these bozos. By the way the website has nowhere you can leave any reviews. They also will not confirm other review sites for their name. It's so bad that even their phone system goes down during the call because they use internet phones. Define Irony!!!! Shut this down now before it's too late.

These are all facts about Viasat internet, forget about playing games online. Their speed's too slow, movies are grainy, some you can't watch, took them 2 weeks for a service to fix a small problem, while internet was off, double charged me in a month before, taking charges of a unauthorized debit card 6 days earlier than due date said didn't receive it, sent email with bank statement to prove it was paid. Said it has to go through corporate, sent it to corporate 7 days ago they say it was going to take another five days, called them. They was rude and said they didn't see it, and it will take another 5 days, one person said that bank statement wasn't in English, of course it was, so they must of seen it now. They are just playing games, still not on, this was 10 days ago, When it's cloudy or raining, it does work, All around this has to be at least one of the worst company I ever done business with.

I got Viasat because of the "high speed" promise that they had online. When it worked it was pretty fast but it didn't work most of the time. I have a business account so it is labeled as "unlimited" internet. WRONG!! It has very SLOW latency and causes multiple problems when video conferencing or trying to communicate with a server that is off site. The "allotment" of internet Megabits is eaten up in several days and I am put on LOW priority in the satellite and usually speeds near dial up. They also want to charge $175 dollars to come out and make any adjustments to make it work better. This should be free!!! They make you sign up for 2 years of service with a penalty if you cancel your service early. Of course they do that, as they KNOW that their system stinks.

I ordered ViaSat because it was all I could get out here where I live. It's a terrible company. They want to charge you for something that you don't even receive that doesn't even work. Terrible company. I would never ever recommend them. I would rather do without than have ViaSat.

Fine company....until you have a problem. Off-shore call centers are about what you would imagine, terrible. Seems like no one speaks anything close to English. I haven't found a way around them yet.

I was a Viasat customer for 1 contract cycle. The service is slow at best, and generally poor. Buying the higher plans will result in throttling with moderate streaming. Look for 4g Unlimited Internet.

So far I have called and had 2 service appointments schedule. I have taken off work two days for these service calls in which a technician never showed up. Viasat did not contact me to reschedule, They just changes my appointment date with no notification. I called back and spoke with a supervisor who was no help. I was told that I just had to understand that they had issues with the system and that a technician would be at my home on the 19th. When I asked how I could be assured that they would show up this time, not wanting to take off from work another day and them not show, I was told that I would just have to wait. I asked for a courtesy call to verify appointment and was told that they does not do that. After 2 days taking off work and 6 calls, either on hold it hung up on, I still have not seen a technician. DO NOT USE THIS COMPANY,