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Reviewed Jan. 11, 2023
After purchasing Viasat I learned just how aggravating it can be to keep paying for Gigabites. No, you don't have to pay for that time if you don't mind a fuzzy picture on your screen, but the catch is paying in increments for more and more - a hassle and much more than the stated price. Then there is the customer service...very friendly people, but the service does not equal the veneer of courtesy. I have been waiting for five months for them to get the return box of the equipment to the right address, and they are now threatening to charge me $300 for not returning the equipment - they won't let you send it in another box. Don't get caught in this trap!
Reviewed Jan. 10, 2023
They have the worst internet service you will ever experience. You cannot stream movies as they stop constantly and have poor viewing quality. The service is intermittent and spotty. They are also overpriced! I had to spend almost $300 last month on internet because of their limited data plans. Then in cancelling their horrible service, they are charging me $160 + they want me to go on the roof to remove their equipment or will charge another $100. Do yourself a favor and NEVER use them! Worst experience w/ internet that I have ever had. Use unlimitedville.com. Cheaper and unlimited data w/ no contracts.
Reviewed Jan. 7, 2023
I cancelled my service in late November. They are still charging me in January stating they’ve “extended my disconnection” date. I finally had to call and say I needed to remove my payment method and they threatened to cancel my service and send me to collections. The internet was painfully slow and after spending 5 hours on various calls I cannot cancel my service. I would not advise them at all!
Reviewed Jan. 2, 2023
3. Worst speed ever. I watch MAYBE 12 tv shows a month, and that used 60% of my data???? You have to be kidding me.
4. Installation was a communication nightmare. Took weeks for them to get it installed.
5. Did not get credit when signal was down for several months. Tech removed a part and said it was not needed. WTF. After removing part, it worked just fine.
6. If you like to watch that spinning dial on your TV screen lots, this is the service you want. Even when we DO NOT use all the data, it just spins, and spins, and spins, sometimes for over 2 minutes.
DO NOT RECOMMEND USING THIS SERVICE!!!
Reviewed Jan. 2, 2023
I have been using Viasat for over 2 years now (because it's either them or Hughesnet) and started having issues with connectivity so I called customer service and the First Lady I spoke to was great. Tried to help me as much as she could then I spoke with the supervisor on duty and at that point was told flat out to stop using my gaming systems and was also told that the only type of special offers was for new customers only to upgrade so therefore was basically told they don’t care how long I’ve been with the company. If I wanted higher gb then I’d have to pay almost double what I pay now which it would go from 179 to almost 400 a month and even then using my game systems I’d be out of data within a week of my plan refreshing and they no longer have “so called” unlimited plans which were never unlimited to begin with….
When I first got the internet the guy told me that it would work with most games just not games that needed higher speeds like call of duty and games that are full on pvp online games And then tonight 1/1/23 was told by a supervisor to stop using my new ps5 system period 'cause it won’t work with their internet except maybe a week or 2 each month. Absolutely do not use Viasat if you don’t have to…. Still do not understand how this company is associated with the space program but yet can’t do better with internet services for its customers.
Reviewed Dec. 21, 2022
We moved to a rural area. Viasat was chosen as our provider, as they "offered" speeds needed for gaming. Streaming was possible, much less gaming! A tech came out and "fixed" the problem. Not the case at all! Our ping was about a 65 when we needed around 700. What we were promised. We were immediately charged for a full month. $266 which is absurd because we had to use our hot spots if we even wanted to watch a movie. I called to cancel and was explaining my issue. The supervisor literally hung up on me and noted that I was rude. Are you kidding me? He would not let me speak. He talked over me and would not hear a word I was saying!
I called back and spoke with another supervisor who basically said "Sorry for your luck"! Not only do I have to pay to return this useless modem, but they won't come and pick up their own satellite!! Are you kidding me?! In this economy it's really sickening to promise and not deliver. I am sick to my stomach over this experience. Please don't make the same mistake we did!!
Reviewed Dec. 8, 2022
Up until 1.5 mos. ago it worked ok, but slow speeds etc. Now for some reason despite having techs out 3 times & 36 hours on hold w/ Viasat it works approx. 25% of the time now. I have spent hours and hours trying to get it resolved. I will be cancelling soon.
Reviewed Nov. 28, 2022
I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes Net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose.
When I left Hughes net, they asked for their router back and I expected that from Viasat. But it turns out that Viasat also wants part of the satellite dish back as well. However the dish was installed where I cannot reach it. And I am disabled and am not able to climb a ladder to get to the part that they want. So I spoke to them and they said that if I did not send that back, I would be billed. Or they could send a technician out to take the part if I paid a fee of $95. My years of faithfully paying the $180 a month fee and the fact that I am disabled did not change any of that. I STRONGLY suggest that anyone considering Viasat think twice. Hughes net has similar service and is easier to work with and more considerate of their customers. Or Starlink may be a good option too. But I would sure avoid Viasat.
Reviewed Nov. 25, 2022
What a total waste of money. You pay for a plan and when that runs out no more tv for you. What is the point of paying for internet if you can't stream your TV? When I spoke to a rep at Hulu she said the latency number has to be under 50 to stream and that the internet provider could lower that number. Well of course this crappy company is about money not service. My service lasts about a week before it does nothing but buffers. You pay a monthly charge for 1 week of service. Rip off. I cancelled this service when they didn't want to help with the latency issue. Held hostage by ** internet. Bbb should look into their business.
Reviewed Nov. 19, 2022
Long story short as I’m getting tired of typing all this over and over again, I was told by 2 different people on a recorded call that I could use my own modem so I didn’t have to rent theirs every month. After the absolutely terrible and lazy install, I went and picked up my own modem. I hooked it up and it didn’t work. I called them and was then told I couldn’t use my own modem. So already that’s straight-up fraud times two on their part. I called them to come have the dish moved as it was out in the front of my house above my garage, practically in my rain gutter. They gave me a 3-hour window for a couple days later. The person called me with 10 minutes left and said he wasn’t paid so he’s not coming.
After that and many calls back and forth I decided to cancel their services. I was then informed I would have to pay $360 to do so and climb onto my roof to take down their equipment and send it back (liability issue for sending an untrained person onto the roof to dismantle their equipment?) or pay another $95 for them to come get it. I informed them I never was told about that cancellation fee and contract and I never signed anything. I’ve escalated the issue up as far as I could without getting the BBB and a lawyer involved but that is where it’s at now. I absolutely do not recommend this company for any service and they honestly deserve to be shut down after this experience and reading thousands of others similar to mine. Do not use them!
Reviewed Nov. 10, 2022
We transferred our internet service to Viasat a few years ago, because they claimed to provide better and faster service than our current provider. We found out quickly that this wasn’t the case. The service wasn’t faster. In fact, at times it was slower connection speeds and we had numerous instances of no service at all. When we tried to cancel due to this, they said we would be charged a termination fee, so we stayed with them until moving out of the area at the end of July, 2022 - at which time we called to terminate our service and paid the termination fee. They mailed us a box to return our equipment. The box we received did not have a return label on it. We’ve reached out to Viasat numerous times over the past few months, in an effort to get the equipment returned.
We were told several times that they were going to mail a new box, which we never received. We also told Viasat representatives several times that we were concerned that they were going to charge us for equipment that we'd been desperately trying to return. On October 28, 2022, they attempted to withdraw $315.39 from our account for the equipment. We sent an email the same day, again requesting that they resolve the situation. We received confirmation that they had received the email and would respond within 48 hours. To date, we’ve gotten no response to the email requesting resolution. We also wrote a review on their Facebook page hoping this would elicit a response. They deleted the comment and blocked us from further comments on the page.
We noticed that there were many comments almost identical to ours. Most of those were deleted as well. We did have the opportunity to screenshot multiple other comments from customers that have had the same experiences as us. Some returned equipment and were still charged. Many complaining of no response from Customer Service. A couple of days ago we received a letter from a collection agency demanding payment. We’ve done everything we could to return their equipment and feel their business practices are fraudulent and predatory, preying on people that they feel can do nothing to stop them.
Reviewed Oct. 14, 2022
Before signing up for Viasat, I asked the rep via text about the latency I could expect since that would determine my ability to stream programming. He told me no latency. I signed up and have been unable to stream adequately before and after they throttle me each month. Ran a speed check and it's okay, but the latency is ridiculously high, no wonder I can't stream. Stay away!
Reviewed Sept. 29, 2022
Terrible service! Costing me $184.58 internet per month. More than most companies or states. They take advantage that they are the only ones out here. High speed for only 12 days :-( They did not actually say there was an amount. Lies and Greed! Customer service is awful and to cancel they want me to pay $15 per month for a year and a half. Swindlers. This had been a horrible experience. My first and last with Viasat! Who’s running this company? Do they even know what’s happening at the lower levels?
Reviewed Sept. 16, 2022
I canceled service with them due to a separation from my husband and they charged me an early disconnection fee that I paid. Then they told me I would receive an equipment box to send back the equipment, but I was told that the piece on the actual satellite dish that they install would be retrieved by one of their technicians in the area, no problem.
I moved away and sent back the equipment with the box they gave me and now months later they charged my account stating I never returned the equipment and that their notes on the account say I told them I'm not responsible for the equipment and don't have to return it, which is an outright lie! I returned what they told me to return and now they are changing their words, saying I had to remove the piece of their satellite dish and send back as well. I can't reach the satellite and I don't know how to remove anything from it. I told them that's not my job and they said they would send someone out to remove it.
They have the worst customer service I've ever had to deal with and do not care about their customers. The supervisor I spoke with this morning by the name of Alain and wouldn't give me his last name or his boss's name until he finally told me. He was very dismissive of me. I paid them a lot of money when I had service with them and their service was horrible! I paid for the highest tier in order to work from home and I had to end up driving back into the office over an hour away during the pandemic.
This company has caused me so much stress and it's been several months since they last threatened to charge me for the equipment that I already returned! I have already put a complaint in with the BBB and of course Viasat told them I was rightfully being charged back then too, but they never charged me. Months later I wake up today to a $267 from them. How dare they do this to me when I did what they told me to do and returned the equipment in the box provided.
Reviewed Sept. 10, 2022
My ViaSat modem died so I call for a service appointment; this is after I spent an hour talking to technical support who finally agreed the modem stopped working. The service call was scheduled for within five days. On the fifth day, their field technical sent me a text stating that he doesn't have any equipment and would have to reschedule for another 5-day wait; silly of me to think a satellite internet company would have a spare modem around somewhere. I called Viasat to confirm this and said that I have no scheduled date for a service call. At this point, I am trying to restrain myself from pulling out the remaining few hairs on my head.
As it stands now, they have no equipment available and it's undermined when they will have the equipment and subsequently provide me with a service call. Fortunately, I recently received my Starlink package which works wonderfully, not even a hiccup setting it up. So whenever ViaSat has availability to service my location, I will use them as a backup ISP. But if you are searching for a new ISP provider, STAY AWAY FROM VIASAT!
Reviewed Sept. 7, 2022
I would give 0 stars for this review but the system will not take it. So they automatically get 1 star. Let me explain how these crooks do business. First, I've been a customer of Viasat for over 6 years. I've been on auto pay since the beginning so I've never had a past due bill. Beware, should you ever need to cancel their service, you must do it prior to your billing date. They will not disconnect your service in the middle of the month, unless you are past due. I called to cancel service because I have no use for it anymore now that my employer will no longer let me work from home.
I attempted to cancel in the middle of my billing cycle, and they refuse to disconnect and prorate the "pre-paid" month. They said it's in the fine print of the disconnection disclosure. I asked why they did not disclose this when I agreed to my contract and again said, because it's part of the disconnection disclosure. I asked for persons in higher positions that could make that decision, and wasn't able to get above manager level. I find this business practice extremely poor, unclear, and dishonest. I pray this eventually lands in court with a class action law firm. I would love to be part of that.
Without hesitation, I would recommend never placing your account on auto pay. The service is ok when comparing satellite internet service. It's slow - like all of them. The only one that's much faster and has no data caps is Starlink by SpaceX. Oh and Starlink only charges you for what you order. Disconnect whenever you want. Furthermore. I've been on a Viasat plan for years now that they no longer offer. It was to be a locked in price. Although they did honor that, my speeds dropped in the last two years. After several calls to Viasat about the lower speeds, I was told that my speeds are being throttled back because they want me to go on a new plan ($80.00 more a month to get the same speed and data I'm currently locked in to receive). Again - not very honest.
In conclusion, if you can't get any other internet, I guess this company will do in a pinch - but you better be careful cause this company has very slippery hands and will put it to you the first chance they get. If you're looking for fair internet service with a high price and shady customer service - this company is for you. If you're looking for exceptional satellite speeds at a reasonable price with excellent customer service, you should reach out and check Starlink. Even their RV service is faster and currently available without a wait, not to mention for just $10/month you can take the service with you wherever you go.
Reviewed Sept. 7, 2022
On the initial call the representative stated that it would be $69.99 for the internet service and failed to mention that this was only a 3 month promo and after it would cost $99.99 per month! Then they charged me for Phone service and easy care plan that I had not asked for or been made aware of which added another $30 to the monthly bill. For a spotty service that caps you at 60GB and gives you lower speed after, it's horrible and the only thing keeping me is the 2 year contract cancelation penalty!
Reviewed Aug. 31, 2022
Had Viasat installed in the second week of July. Day after it Was installed I called them because of the slow speeds and not being able to connect and when it did all it did was buffer see a few seconds back to buffering. In three days 60 gig was used and we never was able to get a usable connection. My son had to get a hotel room in order to work because you wasn't able to get a continuous connection to work from our house while visiting. Customer service is a the worst. They cannot deliver what they promise.
Don't waste your money or time on their internet services because it does not work as promised. They lock you out of your payment method so you cannot change it so they can charge your card for the first month's bill (117.21) and then another 323.18 with no bill or explanation. I called billing and asked for a copy of the bill and was told after 45 minutes on the phone that management approved my request for a copy of the bill but it would still take 7 to 14 days to email a copy of that 323.18 bill. They are a scam and customer service is a joke. Wish I would have researched them on this site and the BBB first.
Reviewed Aug. 16, 2022
I purchased the system in October of 2020. Did not do a lease, which I am now regretting. Paid about $95/month after all charges for the most basic Bronze plan. Speeds are amazingly slow at all times, anytime of the month. Most of the time we can barely stream, lots of loading. That is on a good day. We've used this service both for business (I'm an engineer) and streaming. Decided to switch to a cellular-based hotspot. The difference is incredible and it costs roughly 1/3 the price as Viasat. Here is why they are only getting 1 star: When I cancelled, they want me to return all the equipment I supposedly "purchased" or pay $300 which was how much I purchased everything for!!!! What??? And, $60 cancellation fee... What? I don't even have a contract because I paid for my service.
Clincher is they offered $50 off for 12 months when I tried to cancel... I refused. Then, they asked if I wanted to "hibernate" my account for $10/month. What?!?! Absolute ripoff in my opinion. I should have gone with HughesNet or any other service. Big NOTE: My Verizon hotspot will work pretty much anywhere there is some type of cell signal. Even 1 bar works. And they have antennas to help get a better signal.
Reviewed Aug. 15, 2022
ViaSat promises you the best thing since the slice of bread up front but the delivery of service, quality of product and overall speeds for the price is absolute **. Don't even think about signing up. This company is doomed.
Reviewed Aug. 12, 2022
Just had Viasat installed 7/7/22. Our plan is Unlimited Silver with 60GB of high speed & Unlimited Standard speed data. We had the "Data Extender" turned on since the start so, according to their website the streaming should have been at the standard 480P and not the 720P High speed data. I called to ask why they say I used up all my 60gb of data in the first 10 days. The answer I got was that 80% of the high speed data was used on streaming. I think this data extender is untrue and **. They are taking advantage of the customers so they can sell more data. In my opinion, that is cheating the customer. Make no mistake, they control everything. It's designed to sell more data. We live in a rural area and only have a couple of internet options. I regret signing a 2 year agreement.
Reviewed Aug. 11, 2022
Someone needs to hold this LYING THIVING Company accountable. We have Viasat Internet where we live (rural area). We do not have many things that are allowed to be on the ViaSat Wi-Fi. Everything (basically two TVs and a phone), the TVs are through Roku only which has data saver on running at 480 and 720 and are not ever running at the same time (we unplug them from the power cord); the phone has no apps but YouTube which is at the lowest quality with no updating or background allowed. These devices are never really ran because we work quite a few hours a day and when ran we do not watch anything that would have to be watched in high quality like 4k; all are completely disconnected from the Wi-Fi (to which the ViaSat App says nothing is on Wi-Fi); yet it still continues to somehow drain 10gb of data as we are not home.
Every time they up their Plans they up the amount of data they say we use per day without just cause. I truly think they price gouge for rural areas and that they lie to the regards of how much data is actually being used per day to their customers. Something needs to be done about this. I have called multiple times without any resolution. It is always a repeat of the same answers. They say devices that are fully disconnected from the power source and tv drained the data.
Reviewed Aug. 4, 2022
The connectivity is basic at best. The customer service is pathetic. You get locked into a 24 month contract and are expected to wait until the end of your billing cycle to schedule a paid (95 USD) technician visit to uninstall/return the equipment. Please save your money and time.
Reviewed Aug. 2, 2022
By far the worst experience with any company I have ever had! Completely incompetent. No one seems to know what they are doing. After 5 weeks of trying to cancel the horrible service they are still charging me!
Reviewed July 19, 2022
By far the worst internet service provider I have ever had. Told my with the plan I was going with that there would be no contract. Internet is so choppy that after spending 312 dollars my first month on my 149.00 dollar plan that I canceled. They then told me I still have 22 months left on my contract and that they were gonna charge me 350 dollars for early termination and over 300 for the equipment. Have had nothing but crappy internet and customer service with this company.
One time my service was cutting out so bad I called and the guy could barely speak English and when I insisted that there was a problem that he continued to say wasn't there- I asked for someone I could understand. He put me on hold and came back and said he can see a problem in the equipment now and scheduled an appointment that no one ever showed up to. Do not go with this company unless you like spending ridiculous amounts of money on choppy internet that hardly ever works.
Reviewed July 18, 2022
Easily the worst customer experience I have had. Some of the worst internet I have had, but sadly was one of the only options for rural internet (try Blazing Hog). Good luck getting anything done when weather will stop all internet functions and their data cap is abysmal. Their customer support team are incompetent and rude. They didn't even provide me a wrench to dismantle the items I need to return WHEN IN THE MANUAL IT SAYS IT'S PROVIDED! The kicker? I had called to complain about it, when they told me "Sorry, there are no wrenches provided." WHY WOULD YOU SAY THE WRENCH IS PROVIDED IN THE BOX WHEN YOU DON'T PROVIDE THE WRENCH??? I hate them. I hate them with every fiber of my being. Worst customer experience in my life, bar none.
Reviewed July 12, 2022
I have had Viasat internet for more than three years. It was my only option as I am rural. I increased my speed and data cap and still had very poor intermittent service which still ran out of data before the end of every month. I am a senior on a fixed income and 170.00/mo is ten % of my income. I discontinued service three days after billing cycle started and they will not refund one cent after only three days use this month. It is their policy but it is not ethical. It forces me to the food bank this month.
Reviewed July 9, 2022
They keep the speeds up for your trial period and as soon as it’s up and you’re locked into the contract, they drop it down! If the sky is even a little cloudy you have no internet! And when it snows or rains you’re definitely going to be out of internet for a while! Do not waste your money or time with this company!
Reviewed July 8, 2022
This has to be one of the worse internet providers available in my area. I told this company when I placed my order that streaming was necessary, The person that set this up said that this wouldn't be an issue since I had the best plan they offered; only that gaming would be an issue. No problem there, we don't do gaming. I was told by their installer that it would take a few days for the speed to be reached & this NEVER happened and we gave them a little more than 2 weeks to do so. To top it off, was forced to pay for an additional month after only having this "service" for 2 weeks AND an early termination fee! So sick to my stomach over this since they did NOT provide the service they said they were going to and I had "The Best" plan they offered. The supervisor was just as dismissive and essentially said sorry, but too bad. Valuable lesson: don't use a satellite internet provider.
Reviewed June 14, 2022
In my area, unfortunately our only option for internet was Viasat. We called and inquired about setting up services. At the time I informed them that I VPN in for work, stream our TV and media, and play games on occasion. I was told that the package would be able to handle all of this. From day 1 though the internet just never worked for us. It was extremely slow and was disconnected often. I couldn't work from home like I was promised and ended up just using my mobile Hotspot to get anything done.
I thought maybe this was due to cloudy/rainy weather so I gave it time but even on the clearest days, it didn't work. About 10 days into our service I called them and was told we already used our data for the month. I was blown away. $150 monthly and we went through our data in the first week. They said we could pay extra for more data but I told them it didn't work when we supposedly had data so I wasn't going to pay more. I called a few days later to disconnect my service and now they want to charge me $360 to terminate a 24-month contract.
I never signed a contract with them and I told them I didn't feel like they should charge that since they promised us a service that we never received. They were not understanding at all, they gave no resolution to try to fix the problem, instead offering to give me a discount of $30 a month for 6 months. They told me I should have an e-mail with information and my contract but I never received anything from them. I have no account information besides the customer service number and my account number that I was given when I initially called to set up service. Regardless... It's completely unacceptable that they are backing their customers into a corner like this. I feel scammed and at the end of the day, we have no internet and will be over $500 in the hole. I'm sick over this... Please do not use this company! Don't make the same mistake I made.
Reviewed June 10, 2022
I switched from CenturyLink to Viasat because satellite internet was the only internet available in my area. CenturyLink was completely unlimited with no throttling for around $79.00 with speeds of about 75mbps. The highest speed offered by Viasat was 100mbps and gave unlimited data for up to 150gig the unlimited standard data. While using 2 tvs with fire stick I ran out of data after less than a week. The standard data was not capable of quality streaming on two devices so it became useless to me after less than a week.
Every time a storm passed I would lose internet service and it was very unreliable. The actual speed that I was getting was 50mbps which is much less than the 100mbps speed advertised. They do not offer trial period cancellation to try the service. If you cancel the next day because it’s not working properly, they will charge you the full $360 cancellation fee to the payment on file. I believe they do this because their service is cancelled often. I Would not recommend Viasat for any streaming or anything that needs constant internet access without outages.
Reviewed May 24, 2022
I canceled my service on 03/21/22, noticed a draft notice out of my account the next month. I called back 04/17 and it was supposed to be taken care of then. On 5/17 called back because there was another draft notice. They have taken 3 full payments on an account I had shut off. This is not ok, that they can tell me, "Oh well we do not have proof you ever called," even though I had reference numbers and dates called.
Reviewed May 19, 2022
Sales rep will advise tech come & conduct a site survey point to point to ensure the signal strength & determine if their services will function properly based on your needs. Tech guy comes & confirms it's a lie, they only activate & can't do such. So, you're stuck w a 2 year contract for services for wifi that doesn't work. And you're dealing with Viasat who does the sales & customer service & an outside company in Laredo TX who does the installation. Total disconnect, pointing fingers.
Reviewed May 11, 2022
IN brief, Viasat cannot deliver any claim it provides. Easy and convenient install? NOpe. Took 4 different attempts to get service installed - well after I'd entered a service agreement! It took 3 weeks to get installed once we got the appointment, so I paid fees and costs without service. But, once it was installed, those lightning fast speeds.... AOL dialup has a new challenger. And, get this, the download/update that MUST be done before you can use your internet? 2 gigs in size, and it automatically counts against your data use! Finally, when I cancelled, I knew I was going to have to pay an early termination fee, and that was fine.
I also gave them my forwarding address so I could get the label to return their equipment. I gave them that information TWICE. Seems they had no problem charging me for termination, but getting them to send me the label THEY WANT for equipment I want to GIVE BACK shouldn't be an issue.... but here we are. Look, I truly think it's a comprehension issue. Their customer service fully understands and uses English well. They just can't comprehend what you say to them. And using smaller words does NOT help, trust me.
Reviewed May 11, 2022
For $120/month service should be lightning fast all month. Instead you get 1 maybe 2 days of decent service, then they tell you you have used up all of your high speed Internet and you can buy more that will probably last 1/2 day. If you have any technical difficulties their foreign outsourced customer service doesn't know anything. It's always, "Turn the modem off for a minute then turn it back on." This company is the worst Internet service and customer service I have ever had. Will be switching to something else ASAP.
Reviewed May 4, 2022
The service was very erratic. At times it seemed to work okay and many times it was extremely slow. The time came I needed a service that would work over a VPN and this service would not work. I called just a couple days after my billing cycle, and they insisted it was their policy to charge me for the entire month despite no longer able to use their service during this period. When I asked to speak to a manager, they said it would be a long time on hold. I requested a call back and they said they do not do call backs. Pretty much the service sucks all around including their customer service. IMO - Very unethical and unprofessional, Beware!
Reviewed May 4, 2022
They only option for rural internet in Hawaii, signed a 24 month contract and was always exceeding my “allowed” internet 2 days after it renewed for the month. Suffered thru until there was another option. Took them a month and a half to get me a box to return my equipment, which I dropped at Ups the next day! Fast forward 5 months later they deducted the money from my account for the equipment that they claim I never sent back! Have my receipt and proof of delivery and they are “looking” into it. Still waiting for them to credit me my money. Customer service sucks!!!
Reviewed April 28, 2022
We tried Viasat internet for our business as we are in a rural area with no other options. Their service was very expensive at $250/monthly and signal was nearly always bad. After cancelling and returning the equipment, nearly three months later they charged our credit card $312 for non-receipt. The rep asked us for the tracking number to verify the return (which is odd because they are the ones that provided the label affixed to the box for return). Good thing we kept the tracking information and took a photo. Now they state it will take 7-14 days to return our funds. We are not waiting. Disputing the charges today with our bank!
Reviewed April 20, 2022
Viasat will bill you for your unlimited data plan but about 4 days into your cycle they inform you that you've reached 100% of your data available. But, if you'd like to buy more you absolutely can. This service is terrible, customer service is unhelpful, not even in the US. This company will continue to take money and not provide the service that they claim they provide.
Reviewed April 7, 2022
We live in a rural area and was told Viasat would be the best option. They claim the package is unlimited with a cap, how is that unlimited. My modem was upgraded and not the dish so they were not communicating with each other. Was out of service for 8 days credited me $40 then turned off my service because the so-called $40 credit was showing up as past due, I then had to pay $10 to get the service back on. How do you pay on a credit? The team needs to be better trained, and you can never talk to a supervisor.
Reviewed April 5, 2022
Don’t do it, if you get it when you cancel they will expect you to literally climb on your roof and take something off of the satellite that a technician literally had to come out and install for you. Keep in mind, they do not tell you this upon install nor do they send you a box with room for whatever it is off the satellite dish that they want you to remove. Absolutely a company full of rude scammers.
Reviewed April 1, 2022
We were promised a speed of no less than 35mb per sec and it's NEVER BEEN MORE THAN 11 and typically it's usually 2 or 3, this is why they make you sign a contract and then charged me $15.00 a month for the months I no longer used their service. On top of it, at one time it was over $200 a month and it never worked even close to as good as they said or promised. Do not waste your time or money because they are terrible. They never even got the name on the account correct. We tried it because of the area that we live in isn't great for regular internet but this is for sure not the answer either.... a over $3,000 mistake.
Reviewed March 17, 2022
My 5-or-so-year experience with Viasat/Excede tracks identically with other reviewers here:
1. Dreamy promises, seldom if ever delivered;
2. Positively abysmal--repeat: ABYSMAL--customer service via "offshore" call centers staffed by marginally English-speaking folks only capable of reciting scripts provided by the corporate wizards;
3. When the all-too-frequent outages occur, the Viasat customer is obligated to first navigate the Viasat customer service maze (see 2., above) to receive a "work order number," and then must then present that work order number to the customer service department of their "local retailer", itself of course saddled with its own issues and deficiencies. Though I live in Hawaii, the "local" retailer that Viasat assigned to me is in Alaska;
4. When the customer realizes the error of his or her ways and decides to cancel service, he or she is informed that they must climb up on their roof to dismantle the dish hardware--which Viasat installed--for return to Viasat.
Viasat's modus operandi seems emblematic of our brave new world's preference for appearance and profit over content and honesty. I would urge anyone considering Viasat as an internet provider to look elsewhere.
Reviewed Feb. 24, 2022
The internet does not work good at all and they are overpriced. Terminated my service after a few months. They tried to charge me a $100 to come pick up their satellite dish out of my yard. Do not buy internet from this company. It's a waste of your money!
Reviewed Feb. 23, 2022
I paid a ridiculous monthly payment of about $170 a month for too long so that I could work at home and my kids could do school work at home when needed. Noticed that things would slow if we "ran out of data." Another standard answer was "it's the weather." Note: it states that weather does not affect service on their website. I had a couple service calls over a few years. The technician would never show up in slotted time or even day. What I figured out in end is they do not have their own service people. They contract and don't even ask me how this works as they have a choice to choose your time slot if you call in. They tell you someone will be there at certain time and you are waiting.
1st couple times there was a decent contractor who tried to work with us and arrived in evening since they didn't make time scheduled by remote customer service person. Whenever I called, people were extremely nice...only reason I'm giving a 3 stars..but not 5 because I believe they are all in on the scam. Giving Speed 3 stars because when they didn't screw with cutting it off, it was fairly good. Last straw...mid to late January 2022. I am working from home and kid going to school because of a positive Covid test. Speeds tank and prevent me from attending a meeting remotely. Checked the app and it looks like we're out of data. Soooo...paid the astronomical rate for more...twice. Didn't help.
Was sucked up twice in a hurry, so I called tech support. They said weather. Weather cleared, problem did not (by the way they say weather does not affect service on their website right?). Called again. Tech scanned and found some problem with piece on satellite to be defective. Sending a service tech...tomorrow. I was home that day still, so...great. No show. Called 3 times that day and got runaround that they were having contractor call me. Then...the next day. Finally they say, "We don't have a contractor in your area." They need a couple days to sign contract with one. I called and got this same story 2 more times. Finally said...."You have your 72 hours and then I'm looking for other service." I actually gave them 48 more hours than that.
After that 120 hours, I did find another local carrier and set up appointment. Later that same day....a contractor calls coming from another state. I state no I do not need service. I call Viacrap to cancel and the person I talked to, Veronica, understood the situation. I said I want a refund because I am not getting good service because of the defective part and the length of time we couldn't get anyone here. I did need to keep what we had until the new service is connected, even though there are interruptions in service. Yes, no problem she says and processes refund. So guess what? They process refund and disconnect the service. So, I get on chat to try to get assistance. "Luis" on the chat says you show balance due of exactly what my refund was and following this chat where I got nowhere, my account was blocked from chatting and I could not reach a person through.
Reviewed Feb. 7, 2022
I had service with them for 6 years. 200 bucks a month as I work from home. 14,000 USD. I paid this company 14,000 dollars for service that only worked for me because I work from 4 a.m. to noon when their speeds are reasonable. Afternoons and evenings this service slowed down so far that you could not do anything more than light browsing - even with the biggest package that they offered. Then I moved... I called to plan service disconnect as soon as I had a contract on my house. They informed me that I would have to CLIMB A 2 STORY HOUSE to retrieve something on the dish. Yep. I declined and said, "You can charge me for that part." I have all of the internal equipment boxed up and ready to send to you. Where do I send it? Their response "We will send you a box". No box arrived. I moved. I spoke with them to say "No box - please give me an address to return." "Sorry; we can't but give us a new address, we will ship a box."
I explain that I STILL HAVE THE ORIGINAL BOX. Their equipment is safe. No box arrives. I call. They say give it a few days. No box. They charge my credit card (understandably since by now it has been 2 months since I cancelled service). Today - 3.5 months after I disconnected service, I receive another call. Now, they have already charged me for the equipment and they have NEVER sent a box. They want their equipment. I tossed their equipment 2 weeks ago when I was cleaning because seriously???? Who keeps old, detached satellite equipment for over 3 months? HORRIBLE cancellation process.
Reviewed Jan. 26, 2022
This is really expensive and it is not good internet, we pay 183.68 per month and cannot use it half the time. Also, they continually charge us 2x 183.68 per month and when I call to get my money back they tell me it cannot be resolved until 6-7 business days or a couple of weeks, so far they have ripped us out of 842.05.
Reviewed Jan. 25, 2022
Tech said their service could support my needs. Upload speeds were ~0.3 mpbs at the router. "We can send a tech, but it'll cost you." Cancelled at 5 days, owe them $600. No trial period, 24 mo contract. I'm looking forward to the class action suit.
Reviewed Jan. 25, 2022
Promises made during the sales pitch and then after a couple months of marginal use, called to cancel only to be placed in hibernation mode for 6 months to the go back to normal billing for a service that is unusable. Call, they hang up, please don’t waste your time. Do your homework. Don’t make the same mistake I did.
Reviewed Jan. 18, 2022
If you like paying $90/month for 1.6mbps Viasat is for you! If you’re like me and Viasat NEVER remedied THEIR problem with my completely useless internet while I suffered with it for TEN months before canceling AND still expected me to PAY to get out try something else. They will just repeatedly feed you a line of ** and take your money for their absolute garbage product. When you ultimately give up calling them because you just get the run-around EVERY single time and have to resort to posting on their social media page they’ll just block you even though the bulk of posts on their page are fellow pissed-off customers of theirs. This company makes their money by offering a completely useless product which is insanely overpriced then collecting an early termination fee when THEY can’t deliver!
Reviewed Jan. 17, 2022
Do NOT waste your time and money with this company! We were promised up to 30 mbs and received 0.05 mbs most of the time. They tried to reset the modem and sent out techs. We canceled within less than 30 day. We would have cancel the first few days but they reassured us they could fix it. Nope!! We canceled and they charged us $345 early termination the next day on my credit card on file. We even told a supervisor we were not paying the fee and we do not authorize it and they still charged it. They did not provide the service they promised!! They are terrible. Absolutely terrible! I couldn’t even open a one page document in an email without it loading like the old AOL dialup. Find a different company!!
Reviewed Jan. 17, 2022
Be careful when you do decide to cancel your service. Don't be talked into going into a hibernation plan because you may want to sign up again. The sales pitch is that it doesn't cost anything. The problem is you must remember to cancel before the hibernation period is over (six months later). They will send you a notice the day they bill your account. But even if you call in that day they tell you there is no way to get a refund for that month. They will cancel you starting next month. For me that is $186.00 for nothing. So Beware!!
Reviewed Jan. 14, 2022
Go to any other provider. I wish I did more digging before getting involved. They throttle your network speed to get more money out of you. When they give you 'free time' 3 am - 6am they all of a sudden have network issues. It feels like they disconnect the DNS server. Don't fall for the line they are putting up a new satellite up and speeds will be quicker. It is just to get you into a higher plan, and you cannot get back to your cheaper plan. When you call about the internet being down the call center is trying to upgrade you to a higher plan. This is the most corrupt company I have dealt with.
Reviewed Jan. 14, 2022
They took $350 out of my daughter's account and no service. When you call customer service to ask about it, they hang up on you. It's a SCAM. They said the equipment was free, someone would come out to set it up and had 30 day trial. NONE of that happened.
Reviewed Jan. 12, 2022
Please do not use this company. My speeds are not any better than dial up even with the best package. The disconnect fee is 230.00. We were paying 274.00 per month for this service. We couldn't stream a movie for more than 20 minutes. Please do yourself a favor and find another service.
Reviewed Jan. 11, 2022
I pay $172/mo. on a 2 yr contract for a service that buffers constantly when trying to stream TV. It just doesn't work as advertised. I've contacted the BBB. The company does nothing to resolve my problem problem. I'm very disappointed.
Reviewed Jan. 9, 2022
If you want to bend-over and have them give it to you, go at it! These guys don't mention anything regarding their data cap and throttling until after they have you under their 12-month contract! Then, they charge you their monthly fee, force you to upgrade to their higher-level plans, and finally charge you a termination fee that is at least 3 months worth of their service! If this is the way businesses are meant to deliver customer sat, then ViaSat takes the cake!
Reviewed Jan. 8, 2022
I live in a very rural area. Viasat was the only company that had internet options so I went with them however it is the absolute worst. I can't watch a show without it loading every 5 minutes. The service goes in and out all the time and they trick you into signing a contract. They don't tell you it's 300 dollars to get out of!!! Customer service is a JOKE. They are so unprofessional. They do not care about your service not working. They don't offer to help. They will not offer any discounts. They just tell you to restart your modem. This is the absolute worst company out there. DO NOT GO WITH THEM!!!! You're better off getting an antenna. Seriously don't walk. RUN from this company.
Reviewed Jan. 8, 2022
Stay away from this internet provider! My package stated it is the Unlimited Silver 25 plan for my internet at home. First of all, the service is terrible. The internet disconnects constantly and within two weeks of having the internet installed, the representative stated I had gone over my data. I don't understand how that happens if it is unlimited service. When I talked to another representative, she told me in order to cancel my service, I was going to have to pay over $340 to get out of a contract. They want me to continue to pay for service that I can't even get most of the time.
I have reported this company to the Better Business Bureau until something is done about their service. They tell the customers one thing and does something completely different. And then when they don't hold up their end of their so-called contract, they want the consumer to pay to end services with them. Avoid this company if at all possible. Keep researching and find someone better.
Reviewed Jan. 6, 2022
This company in my experience is a rip off and dishonest. On December 8th I called Viasat to ask why I was being charge more money. A lady informed me that it was for cancellation. I set up the Viasat internet back in December 2020 & did a lot of research on the "best" satellite providers before purchasing the home. Being that I am self employed & work from home I needed to have good internet. Feeling confident about the service they were advertising I called & talked to an agent & was told to get unlimited for what I needed to do. I was never told what speeds were available in my area prior to enlisting their services & signing up for this plan. Almost 11 months later & over $2400 paid to viasat we made the decision to sell and move as I could no longer operate my business from home based on the very poor internet we were getting.
We were unable to stream shows, not have more than two devices online at a time, and surely had a hard time with my photography business in getting emails sent and images uploaded to client galleries. We sold the home & cancelled our service. My husband called to cancel. We get billed on the 8th & we cancelled on the 15th of November. We were billed for almost 30 days of not living there, up to the next billing cycle on the 8th of December. I called to ask why we're not given a proration & I was simply told it's not in the software that they are capable of prorating the bill. Then I got another bill which was a cancellation fee. I called to dispute it as we had already given them & extreme amount of money for a plan that we were not provided.
I disputed with "angel supervisor". I explained to angel that it is fraud to knowingly enter a client into a contract for something they can't provided. Yet the company still advised the "best" contract for me without telling me speed rates in my area & while still exclaiming that we would be able to stream and do all the work I needed. That was also not true & misleading me the consumer. They argued that because speeds are not guaranteed they owe me nothing. If that is the case, how can they even legally advertise speeds of up to 100 and sell consumers on that, nothing is guaranteed according to them.
Reviewed Jan. 6, 2022
I’m on my 5th day of the new cycle, and their app says I already used 54 GB of their “unlimited data” 60 GB. I use this internet mainly for one of my kids homeschool. Most of the time you cannot even open the browser, and they tell me I used that much!!! I contacted their tech support and asked for a detailed investigation and report, but instead they offered me to get an explanation of how the data usage works. This happened a few times already, never got a real support or any kind of assistance from them. Today I filled a complaint with FairShake, I’m determined to take legal action against them, this is a total ripoff. BTW, before I signed up for their “service”, being on the phone with one of their trained con artist, I was told this is an unlimited plan, nothing about 60 GB, which runs out in 5-6 days, without being used.
Reviewed Dec. 30, 2021
Viasat is a scam! My mother had bought this and we didn't have it for long, the day they came to install the wi-fi they were already sketchy looking and very unprofessional, they left no instructions and hooked up the wi-fi and dipped out. Immediately the wi-fi was crap, it kept shutting down and whenever we called they either hung up or told us to keep resetting it, this is of course a way to make you keep the wi-fi longer and steal your money.
When my mother decides to finally cancel it after 3 days they said they couldn't get a technician out for a week and kept denying the fact that they were stealing money. My mother told them to get over here now and take it down because she thought they were using the gigantic satellite on the roof for more than wi-fi, when she asked that they told her to go on the roof and take it down herself! I was shocked when I heard this, this is also illegal and could make you face a large fine. They proceeded to lie straight to us and change up their story every time they were asked a new question. Please save yourself and don't purchase this wi-fi, it's a scam!
Reviewed Dec. 22, 2021
I was told I had 30 days to try the service for internet and that if I wasn’t satisfied I could cancel the service. After only 10 days I had used the measly 60 GB of data out of the so called unlimited data. Once 60 GB was done I had virtually no service at all. I called to cancel because the service wasn’t working for me and they still charged me $ 350 to end the contract. A contract that is a scam!! Buyer beware of this horrible company.
Reviewed Dec. 11, 2021
Been a Viasat customer for 5 years now, and I have nothing good to say, they run your premium data down when you're not using it. One of the times my service stopped working took them a week to get a tech out to fix. After fixing told it they told me I had no high speed data left even though I wasn't even able to use my internet at all that week and that wasn't the first time it happened either. I sell through eBay and viasat has caused my rating to go down because I've had nights I need to get on to print shipping labels and the internet is so bad my computer couldn't even load the page and It caused me to ship packages out late resulting in people leaving negative reviews. I've had weeks where I don't use my internet due to travel and come home to find out my premium data is all used up, definitely not a happy customer and starting to look for new provider. Don't waste your time or money on this internet.
Reviewed Dec. 9, 2021
Do. Not. Be. Tricked. I was lied to, promised speeds and services that never happened. Granted, if you're in the middle of nowhere this works, just be prepared. Their idea of “normal” internet is 0.10 mbs… once your high speed runs out “poof” I tried a 4 plans. All run at the same speed “8-15mbs” it’s horrid. Streaming? Laughable. You’d get better quality for 16 pixel porn on a windows 95. Just get a MiFi. Better speeds, and at least they won’t lie to you. You are trapped for 2 years unless you wanna pay around 500 dollars. Have fun. Viasat, if you're reading this, honestly, you should feel ashamed. Your company is stuck in 2005. I'd sue you if I could find a direction to aim.
Reviewed Dec. 8, 2021
This company is a scam and will rip you off. The technician told me when he was installing the dish that I may not get good service due to a large tree across the street. I called Viasat and asked them if I could get out of the contract if this is the case. They of course said, "Yes". Of course that was the issue and they will not let me out of the contract without paying the $345 fee. Considering how much they are charging me per month for terrible internet, I will save money in the long run going with a different company. Don't go with this company! They don't deserve the 1 star.
Reviewed Dec. 4, 2021
Installed Wi-Fi service and experienced extremely poor wifi with my cell phone, streaming TV or making any zoom calls. Viasat ran diagnostic testing and said they the service is working fine. I continued calling and asking for help. Viasat talked me into upgrading my service to help. The service remained poor and I was unable to make cell calls or run my business out of my home. I then had to pay extra to have THEIR tech rep come out for service. The tech rep adjusted antenna and still could not get better service. I canceled service and Viasat is making me pay out a 20 month contract ON TOP OF PAYING FOR AN UPGRADED SERVICE, TECH REP VISIT WHILE NOT GETTING THE SERVICE OR PRODUCT THEY PROMISED. This is the biggest trap of a scam I have ever experienced. DO NOT purchase from this company no matter how rural of a place you may live in.
Reviewed Dec. 4, 2021
Viasat is the true better-than-nothing option for rural users. Beyond that, expect only basic performance with near-useless bandwidth on the upstream side. My home security cameras were barely viewable, with near slide-show or total freeze frame rates. Also, Viasat is predatory in their contract practices. To "try" their service you have to buy into a 2-year contract. Also, they only accept auto-pay account arrangements. In my case, I terminated my service when finally getting Comcast to my home. Viasat took almost 2 months to send me a "return equipment" box and included the requirement that I go up on the roof and retrieve their microwave scoop off the dish!! Despite my same-day return (once I got my box) they charged me more money without explanation or permission a few days later. When the card was declined (I blocked it after closing the service) they immediately put me in collections!
Better the Hughesnet satellite.
Good basic internet for web browsing and E-mail.
Passable downstream video streaming with occasional buffering on 720p or better, even on their "best" plan.Cons:
Useless upload bandwidth video for security cameras, Skype, Zoom, VOIP, or any 2-way real-time streaming.
Outages a couple times a year when they reset their Satellite "cells" to sync with your dish location.
Gaming? Forget it. Ping averages 690ms... You're dead before you even see the monster come into the room!
Predatory billing practices. Even if you pay in full upon termination, they can bill you again for any reason.
Reviewed Nov. 30, 2021
I had Hughesnet for my internet service and they were just okay. Then I made the mistake of thinking Viasat would be better since they were good with their false advertising, and lying about how great they were. The installer was good but showed up a day late. He runs a speed test and I was getting 17mbps, great I thought. But I was paying twice as much for it and it only lasted 1 week. After that, I'm lucky to get 3mbps. Don't even think about Viasat, do yourself a favor and get dial-up before you purchase Viasat. I'll wait until my contract expires and then Viasat can stick their crap internet back up where crap belongs.
Reviewed Nov. 25, 2021
Horrible or no customer service. Damaged my house when installing and refused to repair. Service is sub par and not as advertised. Called for support and they checked my system and said they would send a tech to look at my equipment in two weeks. Took a day off to be home and tech was a no show. Called to make sure they would show due to two previous no shows. After three calls to three different people, two of which said they are on the way, the third said they called and text me to say they will not make it. Spoke to a supervisor who said my system was working fine and what was I upset about. Lost money, was lied to, and still have poor service. STAY AWAY FROM THESE PEOPLE IF YOU CAN.
Reviewed Nov. 22, 2021
Living in a rural location, there were not a lot of internet options to choose from so despite doing my research, I took a gamble with Viasat on the promises of customer support. From the install and setup, no issues. Once everything was set-up, it was apparent that this Viasat is NOT a viable solution for dependable and affordable home internet.
Let me preface this with my background. I am an electrical engineer so I KNOW my way around technology. I made one call to Viasat tech support AFTER trying several things on my own to resolve the issue. I was greeted with a horrible experience and basically being told there was nothing they could do. I work from home and I finally got tired of coworkers NOT being able to hear me or see me on Teams calls. Regardless of speeds promised, the latency and consistency of the service is not dependable. I could not stream music, watch movies, nor work in a consistent manner with this service so I would steer clear. When it came time to cancel, they would not let me out of my contract without sending technicians to do what I'd already done several times. Don't waste your money.
Reviewed Nov. 19, 2021
First off was not told till set up and called them that they had 24 month contract. Second paid high dollar for slow connection. My husband lost his job, called to cancel service at first of month, was told could not till next month and asked to waive the disconnection fee due to loss of job. Was told only if account holder died. They also used up internet. I called ask what happen, they said you tv watch movies which is a lie, not even hooked to internet. They charge you for energy. You cannot work with these people. All about money. Not service.
Reviewed Nov. 18, 2021
We have had Viasat for 2 weeks now. We found that, if we watch a single movie we had used up our monthly high speed cap. So, we increased our limit. That’s with the $103 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed or they wanted to add more speed for more price. Our internet speed has remained slow. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination. I never signed any contract.
I was told: 1) Per their agreement with consumers, 2 ½ weeks for a technician to arrive is acceptable. 2) The internet is always slow at night and there’s nothing they can do about it. 3) If the internet speed is slow, they will send out a technician sooner or later for a fee of $89. If it continues to be slow, they will send out another technician. If that fails to increase the speed, they will send out another technician. In other words, 4) There is nothing we can do to get out of our contract without paying the $180 early termination fee. If you have other internet options in your area, we suggest you use them. 5) I would have take down the equipment and send it back or pay $90 to have a technician come and disconnect the system. I'm like I have arthritis, I don't have a ladder.. These people are a rip off.
Reviewed Nov. 18, 2021
BEWARE!!! We signed the 2-year contract only to discover that they split the service into 2 channels and choke down the data in the evenings and toward the end of the month. We paid premium pricing for what was marketed to us as unlimited data. It is not. We suffered through most of the 2-year contract and decided to pay the early cancelation fee. So we moved to Rise (1000 Xs better) and when I called to cancel, they informed me that per the contract, they don't give refunds for the upcoming month they already charged me for, and yes indeed, I will be charged the early cancelation fee for the last 3 months. So not only am I now paying a high rate for next month, but I am also paying for two internet services and the cancelation fee.
Viasat is obviously only concerned with their profit and has -0% concerns for customer experience. Here is what my advice to myself would be. If I could go back in time: Close the Viasat page you are looking at, and RUN to literally ANY OTHER PROVIDER! Like AOL, are they still around? They would provide better service, seriously.
Reviewed Nov. 5, 2021
Be prepared to be exploited and price gouged if you live in a rural area. Do not expect any sort of customer service or business ethics. If you're lucky the tech will speak English well enough for you to understand that they will not budge an inch to help customers resolve any problem. Once they have your payment information they proceed to have their way with you according to policy. They act as though their policy is etched in stone and the word of God Almighty. Dealing with them has been a nightmare. A nightmare that will leave you feeling worthless and helpless.
If you have ANY other options I urge you not to do business with this company. They will exploit you, overcharge you, the service leaves much to be desired, and customer service is not in their vocabulary. I fear even after cancelling my service that their policy is set up to create every possible opportunity for them to charge me more. I went in circles with them for over an hour trying to find better options to ensure this did not happen but they made it clear that you have no choice but to follow their unaccommodating policy. Did I mention the policy? It's infallible and unchanging no matter what your situation is.
Reviewed Oct. 31, 2021
We have had Viasat for a year now. We found that, if we download a single movie per month, we had used up our monthly high speed cap. So, we increased our limit. Now, we can watch two movies a month before exceeding our max. That’s with the $150 a month plan. We’ve complained several times and, each time, they assess the problem and tell us it has been fixed. Our internet speed has remained slow. A few months ago, our internet went out and it took them 2 ½ weeks to send a technician out to fix it. The internet slows down at night and almost disappears if our neighbors have visitors using their internet. I called to complain and request a termination of our contract.
I was told: 1) Per their agreement with consumers, 2 ½ weeks for a technician to arrive is acceptable. 2) The internet is always slow at night and there’s nothing they can do about it. 3) If the internet speed is slow, they will send out a technician sooner or later. If it continues to be slow, they will send out another technician. If that fails to increase the speed, they will send out another technician. In other words, 4) There is nothing we can do to get out of our contract without paying the $180 early termination fee. If you have other internet options in your area, we suggest you use them.
Reviewed Oct. 28, 2021
BEWARE Viasat as a internet provider does not provide the service that they advertise. Viasat does not care about their customers and will not give you the internet they promise. If you are lucky to get an internet signal it will be dismal at best. Save your money and do not use this company as you will regret it just like the thousands that have left bad reviews about this company’s lack of internet service of customer care.
Reviewed Oct. 26, 2021
Currently have Silver account. Recently Viasat notified me that additional gigabytes could be purchased once the 60/month limit was reached. Customer service denied that option even when their own email was sent to them.
Reviewed Oct. 21, 2021
We signed with Viasat because we were told by their salesperson about how great and up and coming they were. Well the service was so horrible. I was calling and trying to cancel every month but they didn't want to hear it. The last time they told me to just cancel and they will automatically bill me, they didn't care if I could afford it. I would sue them for breach of contract. Awful company, stay far far away.
Reviewed Oct. 19, 2021
The bill has gone from $84 a month to 120 to 174 in just 5 months. The wifi is nearly unusable and after a certain amount is used it doesn't work at all. I only use it for wifi cameras and occasionally browsing on my phone. With that I am lucky to get 2 weeks of wifi. But even then it is very very slow. And of course if it rains it does not work.
Reviewed Oct. 16, 2021
Their customer service is terrible. They charged me $387 to install it-though the told me $300. I haven't had it a month yet and I'm driving to town to be able to call them to try to get them to take care of this. They won't do a service call for less than $95- though IMO they didn't set it up right to begin with. It's so bad I'm seriously considering selling the house I bought six weeks ago. Oh and...nothing but sunny days-it's not the weather.
Reviewed Oct. 15, 2021
Beware Viasat internet service, especially if you live remote in the country. Fine and dandy and eager with service to get you in to service--watch out trying to get OUT. First, due to remoteness in the Mendocino County, California area, few techies want to go at the meager pay they get to remove your satellite equipment, the receiver, the modem, the power cable. In my experience NONE wanted to deal with it.
I spent three days trying to get Viasat to respond to my end of service and removal of equipment. I was continually run around, not just by the robot answering system. There was no continuity on the problem. Yes, they'd get someone there, they said. "What if you don't," I asked. "We will," they said. "We'll call you tomorrow the details." Tomorrow came more than once with NO call whatever. Meanwhile, my timeline to getting out was shortening. Further, somehow thru the process I was told that if I did not return their equipment I'd be up for 300 bucks in extra charges. BUT they could not supply a techie to do the job--why? Because I was remote and no techie was getting enough out of viasat to do the job. What did viasat do? Delayed and obfuscated.
Next, I took matters into my own hands. "I would remove the equipment myself,' I said, and was then told, "Okay, we'll send you a recovery box, so take that stuff with you and then return it when you get there." I did this. Have had it lugged along and waiting for the recovery box. But ... no recovery box. So now, why folks? What's going on. "Oh, your equipment was so old you can throw it in the trash" is the answer. Meanwhile I paid out a guy 200 bucks to get the stuff down for me so I could send it. I'm out the bucks plus the day after day hassle. So I say if you're out there in the outback somewhere, as I was, eighteen miles from civilization, beware these people long on getting you in and very short on getting you out. Plus frankly, I paid way too much for way too little GB monthly. Go back to Viasat? No way.
Reviewed Oct. 14, 2021
Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.
Reviewed Oct. 13, 2021
Viasat is SCAMMING you! Like other reviewers I have found Viasat to be extremely lacking in service with many of the same complaints and disfunction. Unfortunately, like others, my choices were limited to non-existent. My internet needs are fairly low so without other options I gave it a try. I went with the “Silver” plan with a 60 Gig allotment. The main use for me was to stream music, retrieve email, listen to Podcasts, do a little surfing and shopping on Amazon (all low bandwidth functions). I don’t stream movies or download anything significant so 60 Gigs was more than enough (or so I thought). I was hoping the service would be good enough to allow for wi-fi calling with my iPhone, but alas the high latency made it unusable for that. It was able to send and receive my text messaging just fine so that along with email became my main way to communicate with the rest of the world.
I’ve been on the service for a year now. At first I never even bothered to check the online usage meter as it shouldn’t have even been a concern for my intended usage given 60 Gigs. Based on data I’ve used with other providers such as Comcast and other local ISPs 10 Gigs would be more than enough for me. Wow was I wrong! Not that I used more data than that, but that the plan would be sufficient. I quickly found their so called “meter” was for me off by at least a factor of 10. If I used 400 megabytes they would register 4 gigs. It was ridiculous. They showed me blowing through my 60 gigs in usually a couple of weeks even though I knew for a fact I hadn’t used anything close to that. So it would go into slow-mode after a couple of weeks. I basically just put up with it as even at their super-slow mode I could listen to a podcast. So I just put up with it. Once you go into their slow-down mode it is as bad or worse than dial-up. Next to useless.
They have a complete scam going on with their data plans. It is my opinion they have way oversold what they can provide in terms of bandwidth and so to compensate they “fix” the meter and actually provide half or less of what they promise. This isn’t just supposition. As far as the data usage it is actually fairly easy to monitor. My mesh network router system has very nice usage software for the router. It lists every single device (I have about a dozen) and what it is using, speed, performance etc. along with totals and sub-totals for any given period of time. It logs all the details. It reports back to me just about what I thought and expected. It won’t allow anything to join the network without my approval, so there aren’t any devices that I am not aware of gobbling up data as Viasat would like to have me believe. However, because the usage amounts were so egregiously different than what Viasat said I was using I wanted to confirm.
I installed another software package (PeakHour 4, for Mac) to monitor everything on my network. Then I set up a baseline and manually downloaded specific files that are known. It gave me real-life speeds, times, amounts, usages, quality etc of these downloads. Next I calculated stream rates and speeds for my music streaming service (Apple Music Service) I confirmed streaming usage from the Music service. Apple streams at 256 kbps consistently which is 115.2 megabytes per hour or 1 gig in 8.7 hours of constant streaming. Both my usage meters returned the same results as did my manual calculations. I am 100% completely confident in my usage.
My results. I won’t bore you with all the details but through the first 7 days of my usage period I have used an actual amount of of 2.1 gigs as reported by all my software logs and manual calculations. They all agree within a meg. I will add that I turned off or disconnected all devices other than my phone and laptop to ensure consistency and any unknowns that might sneak in. Viasat reported in the same period that I have used 34.6 gigs. (off and over-reported by a factor of 16). What a joke. I can stream a couple of hours of music and they will report back 5 gigs. As “Andrew of Holt” writes in his remarks “I consider Viasat's billing practices to be sneaky, underhanded deceptive and bordering on criminal.”
What are you going to do? Viasat makes all kinds of promises but doesn’t deliver. They actually knowingly cheat their customers with their usage reporting. I don’t mean this as a passing comment, they actually are committing fraud on a wholesale basis. I’m guessing they couldn’t stay in business otherwise and obviously in time services such as Starlink will come along and put them out of business. Not soon enough. I’ve considered starting up a class action lawsuit but that takes a lot of time and money and they know it. They know there isn’t much that will happen to them with these practices so they continue with them. Buyer beware.
Reviewed Oct. 12, 2021
Several complaints and one decent one.... The bill has constantly gone up since we signed a 2 year contract in March from 120 to 170 with no good explanation really.... We specifically requested NO landline but we were issued a phone number and paid for it for a couple of months before we noticed we had one and had to call 4 times to request to have the landline removed from our account, each time telling us they had removed it and we're gonna issue a refund... Which of course they did not.... And we still have the landline on our account, it's just the most miserable experience dealing with their customer service....
Finally enough was enough and we paid the early termination fee to get out of our contract.... The lone decent thing I will say is from about midnight to 5 a.m the speeds are fairly fast.... During the day it's insanely slow.... All in all I'm sure not everyone will have the negative experience we did but I would definitely tell someone to make absolute sure they are paying for what they signed up for if they go with Viasat.... We didn't and it cost us 50 dollars more per month and the price of early termination.
Reviewed Oct. 6, 2021
Service is horrible, from installation to service calls, which has been done by the same husband and wife team. Rudest people I have been forced to work with. They would not let me out of 2 yr. contract, which I have now fulfilled.
Reviewed Oct. 2, 2021
I live in a small town rural area. I used to have Dish as my internet provider but they only offered 2 mbps as the highest plan. I wanted more speed, so I searched online and found Viasat. I got their highest plan Unlimited Platinum 100. I paid $214 monthly for a service that was always having outages and super slow. But I tried to give it a chance so I waited a few months. Still annoyed with how many outages and slowness, I decided to downgrade my plan to their lowest plan. When I changed it, it went to never having internet even when I only have one device “connected”.
After waiting another month with the lowest plan, I had enough. I decided to cancel my service because I was literally just spending $214 for nothing. They didn’t even offer to waive the early termination fee even after I told them how the service never worked. I had to pay an ETA of $270, but I already had $148 in my account because remember I was paying $214 monthly. So my total for the ETA is $121. Lol Cheaper to cancel this plan than how much I was originally paying. What a joke. They tried to offer a discount for only 6 months LOL. Don’t get this service if you live in Mammoth, AZ. You’re better off flushing down your money down the toilet because that’s essentially what I did with Viasat. I lasted 6 months, the agent that disconnected my account started to talk super fast after I agreed to pay the ETA, ignoring what I was saying and hung up lol. I am disgusted with myself for wasting that much money on this service.
Reviewed Sept. 27, 2021
I purchased Viasat's internet product because the wife and kids need to do school while I work over the feeble CenturyLink DSL connection at 8mbs. While the speed of their highest rated plan with 100GB of data is more than acceptable we find ourselves still running out of data at the end of the month - even with all streaming running over the DSL connection. My kids know that after school gaming also runs better over the CenturyLink DSL connection.
To their credit their service has never been unavailable - yet. What concerns me most though is that the price of the plan has skyrocketed from the original $120 to $178 for the current billing month. Either United Fiber or Starlink will make it to my door soon and when one does I know that I will pay through the nose to cancel Viasat but then I'll never look back. I consider Viasat's billing practices to be sneaky, underhanded deceptive and bordering on criminal.
Reviewed Sept. 25, 2021
If you have any possible option avoid this company. Installation was a joke, they no showed/no called two separate times, when the first tech was there he barely looked around and said it wouldn't work (that was a week before I was moving in and working from home... on the Viasat internet we had had scheduled for a month or so when they ghosted us twice), when I started asking more questions about why he 'double checked' and realized that we could, in fact, install the internet, but that it would need to be a post in the front yard instead of the roof (so he wouldn't have the mats and I would have to reschedule installation). Unsightly and kind of a pain, but acceptable if it got us internet.
The second installer arrived a week or two later and had no problem putting it on the roof, sounds like the first guy just didn't want to waste his time. Internet was pretty poor, ANY sort of cloud cover or weather basically cut it off completely. Then there is the price. They absolutely gouged people throughout the pandemic because they knew people were often having to work from home and had to shell out. We paid $180 a month (we had the second tier), they jumped our price up 20% the second month of our service. I called when we moved to see about moving our service (we were moving to another place in the country) and she said they would end our contract and re-start it.
It is a two year contract, and you pay $15 per month for each month unused when you break the contract. She also said they couldn't guarantee pricing, she would have to check for my area. I asked her to check (the new place is like two miles from the place I was using Viasat), she checked and said the top tier was $150 a month. So. They were overcharging me $30+ a month for a smaller data cap. After that I checked every possible option to drop this godawful company, we eventually added a hotspot through AT&T and it is a quarter the price. We canceled our service, we have 30 days to return things to the company, but evidently their material and instructions take 2 weeks to arrive. 100% would suggest avoiding Viasat.
Reviewed Sept. 25, 2021
Satellite internet does not provide what they “market”. I’ve had Hughes Net before Viasat and it was beyond bad. There has to be something that can be done to provide reliable, affordable internet service to rural areas. If you live rural you are being discriminated against. We actually have high speed internet 5 miles up the road, but no one wants to service a rural area. They truly only look for the most customers in an area. If a company would provide fast, reliable service I guarantee the rural customers would pay it. Especially the business (farms) and families with school age children. With COVID here and not going away, reliable and affordable internet should be available to all. Satellite internet needs improving or done away with as it’s truly a racket.
Reviewed Sept. 24, 2021
Living rural leaves you limited options for internet. We have no choices as in other more populated areas which is a shame. Viasat is about the same as Hughes Net but much more expensive. I switched from Hughes net to Viasat as we needed more data. All their ads are very misleading. No satellite internet provider gives you what they advertise. Our hands are tied. I feel it’s a sort of discrimination because we live in a rural area. Not sure how the kids make it out here with limited internet for school etc.
Reviewed Sept. 23, 2021
Need another provider this affordable in my area and faster high speed internet and cheaper prices. Plus I have been with this company too long. I need a great provider.
Reviewed Sept. 22, 2021
BEWARE... This is the most expensive and worthless internet service I have ever been victimized by! I really do not think they should call themselves an VIASA, they should be called VIACRAP!! PLEASE DO NOT USE THEM... Go with local fiber-optic service and stay away from this satellite service. We moved to a so-called "RURAL area" right down the road from a casino and went with these guys until a fiber optic service was available. They are way..way too expensive, system buffers like nothing I have ever used before, and when it rains IT DOESN'T WORK... But you still pay. They charge you for so-called "signal increasing" and it does not help and they really don’t care. I'm telling you to suffer with what you have or pay more for VIACRAP!!!! Also, they want YOU to ship their VIACRAP back to them or send a tech out for $100.00 to pick it up after the lousy service they provided!!! VIACRAP has some real BIG COCONUTS!!!!
Reviewed Sept. 22, 2021
I think this service is very overpriced for the slow speed and very low data limit of 12 g a month. Also customer service is severely lacking if you have a question or problem. I have been with them for over 8 years and there are no customer loyalty incentives or anything to make you think you're a valued customer.
Reviewed Sept. 21, 2021
I am a rural customer with Viasat as my satellite internet carrier. I'm very unhappy with their service. Most of the time I don't get a signal and when calling Viasat to report the issue I'm told that everything is fine according to what they see. I continue to have issues with no resolution. Only one other carrier services our rural area. Neither company is willing to service the customer when there are problems with the satellite.
Reviewed Sept. 17, 2021
I was lied to by my sales rep from Viasat. He told me that the Unlimited 50 plan would give me blazing fast internet speeds. Good enough for gaming. I thought my problems had been solved. I later found out from their support team that Viasat speeds are unable to get close to what was promised. The thought of gaming with this setup is laughable, we have trouble streaming Netflix! I feel cheated and as an honest business owner, I don't know how these people sleep. Our old service was 5mbps and ran faster for less than half the cost. Viasat agreed through the BBB to waive the cancelation fee which is all I requested. A month later they sent me to collections for the fees. Avoid this company at all costs.
Reviewed Sept. 17, 2021
I am highly disappointed, called to cancel service due to Ida storm damage, supposedly canceled service, ended up with another bill of more than the normal bill. Called and was told I had to call back again to cancel service which was not mentioned in first call and still had a balance due after storm damage and no service from time of first call. I highly suggest not dealing with this company! I canceled my service and I suggest no one go with Viasat internet!
Reviewed Sept. 9, 2021
I've been a ViaSat customer for a very long time, they are very expensive and their satellite service sucks, and their customer service really sucks. I would leave them in a heartbeat if there was anything better or available where I live. I scheduled a new install with them for another home of mine, an hour after the technician is suppose to be here, I get a call, they can't do it today, maybe tomorrow.
If you're overbooked or short on staff, could have called me last night and rescheduled, not after I already took off work to be here and you're supposed to be here. Now I got to take off another day and hope they don't cancel again. This company sucks, if you have other options for different company use it. Wish I had other options. And I agree with other people's reviews. My current service at my one house is unlimited and suppose to be the fastest service, they got 50mbps, lucky if I get 15-20 on a good day, and unlimited after about 2-3 weeks in billing month slows to a crawl until new billing cycle. Very crappy service.
Reviewed Sept. 3, 2021
My satellite internet stopped working in June and I spent over 10 hours on the phone with them. After 6 weeks, they never fixed it or sent a service repair person so I cancelled the service. They also charged me for the last 6 weeks when I had no service.
Reviewed Sept. 2, 2021
This is the WORST internet I have ever used. It was so awful, I ended up turning it off and using my cell hot spot. I complained numerous times and nothing was done. Their customer service is RUDE. The tech put the satellite on the ROOF of my rental home when he was told not to. I was charged $265 because I did not climb up on the roof and remove the piece of satellite that they wanted back. I sent everything else back. So, it takes a professional to install but a 5' 120lb mom can do it with no training?? I called to get some of my money back and they were very rude and told me no. DO NOT USE THIS!!! IT IS ALSO TERRIBLE INTERNET!!!
Reviewed Sept. 2, 2021
Buyer BEWARE!!! This company is absolutely the worst I've ever dealt with. Customer service is from South America or Mexico. English is clearly a second language making communication very difficult. Worst of all, every time I have called the agent was rude and not helpful at all. When I originally signed up I told them that I wanted to watch a major league baseball game every night. The agent told me that the Silver package would provide plenty of data each month. Well that was either a lie or just incompetence. My allotted data ran out half way through the month. So, I had to upgrade my subscription to the highest data package and it was still not enough. I WAS PAYING $200 A MONTH AND STILL NOT FULFILLING MY NEEDS!
They refused to let me out of my "contract" even though they couldn't fulfill their end of the bargain. They told me that I would have to buy out my remaining contract even though they couldn't provide the services I wanted. Fortunately I found another company that meets my data needs at less than half the price; however, I still have to pay this horrible Viasat bill. Once again, if you have a choice DO NOT SUBSCRIBE TO THIS COMPANY. YOU WILL BE SORRY!!!
Reviewed Sept. 2, 2021
- Customer service on the phone makes me wanna gag, rather hear the Burger King employees sounding like they hate life speak through the intercom, trying to take my order.
- TRIED to Get a Refund because these guys wanna charge me after I discontinued the service and RETURNED the modem. But since it's been 3 MONTHS after so, not having the receipt doesn't help you unfortunately. Now 300 dollars is not in my wallet no more.
- Also, VERY expensive for rural areas, and not many options in these locations when it comes to speed. The highest they can go to in Data Storage is 100 gb. Boy me and family burned through 35 gbs in one Netflix Movie Tonight.
- Pathetic. Terrible Service, Terrible Experience. DO NOT do this to yourself and get this ISP.
Reviewed Sept. 1, 2021
I was on the phone with them getting my service. The lady told me it would only be 107$ with 50$ off. Got my first bill, it was 140$ and it doesn’t even show all the fees. She told me I would get 50 as my download speed and my internet is all unlimited high speed. Well obviously I wasn’t aware they don’t even offer all high speed and the plan I got was 170$ total. I was lied to. When the service guy came and put my satellite in he installed it right in front of my kitchen window and when I called him and called him to get him to come move it he ignored me every time. They wouldn’t activate my Wifi until I signed the 24 month contract knowing I would have no idea I received a plan I didn’t pay for. They told me I was getting 50 as my download speed and I only got 10. I called and complained multiple times and when you are on the phone with these people they just go in circles and nothing ever gets completed. I only had this wifi service for 5 days.
Reviewed Aug. 31, 2021
I have been a ViaSat customer since Dec. 2018 and only because it is one of the few rural internet providers available that offer the speeds I need to work from home, processing large files. Since 2018, I have had their contracted "tech" agents on site more times than I can recall, not counting the install which, by the way, on one such visit, I was told the dish was installed incorrectly. Two years after being installed. So they reinstalled the dish, left the original mounting equipment and never made good on ANY of their promises to have the roof damage repaired. So now the bracket just sits on my roof. Doing nothing.
Slow internet speeds aren't even the tip of this iceberg. My plan renews on the 24th of each month. I have the "Unlimited" Gold 50 Plan (the fastest plan available where I live in western Texas) and by the second week of my billing cycle, my speed is ALWAYS throttled. There are two adults in this home. We stream lightly, because we try to be mindful of the data we use so that we can both do our jobs. Neither of our phones are connected to the internet, neither of our tablets. Just two PCs (that are disconnected from the internet at the end of every work day) and an AppleTV that stays unplugged... LITERALLY unplugged from the wall... until we are ready to use it. Stone Age internet at its finest. I hate it.
Additionally, their call center is outsourced. I understand that businesses have to make money. But when I'm spending $170 +/- on an internet service that only works half of the time, my question is this: Where is ViaSat spending all the money they're supposedly saving by outsourcing their call center and their on-site tech agents (yeah... they contract with people who have base knowledge of this technology to install, repair, and maintain their contracts)? It CERTAINLY doesn't appear to be being spent on upgrading their technology to provide better, more reliable service. This leads me to believe that, like most businesses today, this organization has zero concern for their consumer, only their bottom line. I am sorry if this is your only avenue to internet access. I truly am. However, if it isn't, and you have options, I HIGHLY suggest you go with LITERALLY anyone else than ViaSat.
Reviewed Aug. 30, 2021
Do not fall for their claims of speed, not even on average. Download speeds go to zero during daylight hours and are inconsistent the remainder of the hours after dark and much lower than quoted. Upload speeds never met contractual obligations. Service was requested the first working day after installation and delayed for 1.5 weeks. On line customer service has no knowledge and hangs up after long holds. I have been hung up on 8 times. They did not provide service per contract yet refuse to waive the monthly fee for cancellation. There is no escalation process to anyone capable of making a decision regarding reimbursement of fees for no service.
Reviewed Aug. 28, 2021
Read this before joining VIASAT!!! -FOREWARNED is FAIR-WARNED- Imagine waking up on a Saturday morning and having $300 taken out of your bank account. That happened to me today, all because VIASAT has record that I've not returned my business account equipment. That is correct. I still have my equipment sitting in my kitchen waiting on a box to send it to them. We had a residential account and business account. VIASAT sent a box for us to return our residential equipment to our correct NC address right away but THEN they SENT a box in June to our northern Virginia address to send our business account equipment to, even though we no longer lived there.
After 3 more phone calls and nearly 3 hours of wasted time speaking with VIASAT customer service representatives VIASAT sent another box for us to send out our business equipment. THIS time they AGAIN sent it to our northern Virginia address, even though my wife had multiple lengthy conversations concerning which address the box should be sent to. After NOT receiving the box AGAIN for another 2 weeks my wife calls AGAIN to VIASAT to confirm we never received a box and VIASAT AGAIN said, "WE'RE SORRY for OUR MISTAKE, we will send you another box out;" which WE HAVE NEVER RECEIVED.
During the time from June to August each week we received harassing phone calls from VIASAT to question us and accuse us of keeping their equipment and informing we would be charged if it wasn't returned. Each time my wife had to explain the issue OVER AGAIN and readdress VIASAT's INCOMPETENCE and waste her personal time trying to fix an issue that VIASAT was causing. Finally after NEVER receiving a box from VIASAT on August 28th we wake up to $300 missing from our bank account, all because VIASAT employees CANNOT execute a simple request to send a box to the correct address.
Early today on a beautiful Saturday morning instead of enjoying time with my family I had to call VIASAT AGAIN to address their INCOMPETENCE and hope I received prompt customer service concerning my $300 being taken form me even though none of it was my fault. After waiting on hold I speak with a customer service representative who said we would NEVER have been charged if we had called and spoke with them. WHAT? After hearing that and knowing how many times my wife had called and spoken with them, it makes me think that the VIASAT customer service team has non-existent communication between their team members. To say I was upset is an understatement.
Then, when I asked about my refund of my money I was told, "We will send you another box and once we receive it we will then we will return your money." At this point in the conversation I realize I'm not going to receive the appropriate response I should have received concerning my money they took from me due to circumstances that VIASAT created. On top of that, I'm supposed to trust that the box will even arrive. IF this strategy is used as a way to make a solid increase on their bottom line and not a one off mistake then it is INGENIOUS. They send your box to an incorrect address, then have terrible communication between their customer service team to the point that it is frustrating to speak to them and then finally charge you missing equipment fee, INGENIOUS. Imagine how many people get frustrated to the point that they just let them have the money. WOW that is an INCREDIBLE bottom line BOOSTING scheme!
At my annoyance I asked to speak to a supervisor which I was then told they had no supervisors on duty but they would send my email to a corporate escalation email box. That is what I love the MOST about today's CORPORATE business world, there is never anyone ever available to speak with who has an IQ above 7 unless you can luck up and find a corporate executive's phone number. To say VIASAT has TERRIBLE customer service is stating it kindly. Someone in their training department needs to RETRAIN every phone representative in their organization. Their communication system needs a complete overhaul since no conversations are notated when you call concerning your account.
If you are looking for a corporate conglomerate that cares nothing about you as a customer and puts systems in place that allow them to STEAL from you even though you've done everything you can to ensure you are following their procedures other than doing their jobs for them then THIS is the company for you! To say I am completely disappointed in VIASAT's customer service doesn't begin to explain how I feel. If you want the same level of disappointment and don't mind having your money STOLEN then SIGN up with VIASAT...
Reviewed Aug. 24, 2021
Upon termination of service I was asked to send equipment back - they said they would provide a box - never did - I requested a box no less than 5 times - they charged me $321 for failure to return equipment - I reversed charges - continued to request box - or another way to send equipment - they sent me to collections! Every conversation documented - no apologies - no responsibility taken - nothing. Unbelievable.
Reviewed Aug. 23, 2021
This wifi is the worst service to have, worst to deal with, if you call you’ll at least be on the phone for 30 minutes every time. The data caps are low, only giving you 60gb high speed. 600ms ping. Video games are unplayable. Unusable after high speed runs out. Expensive, and expensive to cancel. Cost me 300$ to cancel when competitors like Consolidated Communications cost 100$ To cancel. And Viasat doesn’t even take anything down! They make you do it!
Reviewed Aug. 16, 2021
If you are reading this and thinking about getting Viasat at please please do not. I got the service in September of last year when my daughter started school because of covid. I had great service for the first two months. After that I only get TV from midnight till 6:00 a.m. and they continuously tell me that is because I've used up all of my data and the bandwidth is too slow. I am paying $159 a month for nothing. Customer service is a joke. They either tell you to Google stuff or hang up on you. I cannot believe that ** like this actually exist and these companies get away with it. I had them come at 2 weeks ago because of the problem. Told me I had to pay $95 for them to come out and fix what was wrong with their equipment. Stay away from this company. I promise you you are staying away from the biggest migraine of your life.
Reviewed Aug. 16, 2021
If I could give 0 stars I would. I had Viasat for over 3 years. Unfortunately we had a house fire. I canceled my service a few days after. Viasat has now charge my card on file 3 times even after canceling. After many calls for a refunds nothing has been refunded. I have disputed every single charge. I now have to cancel my credit card to stop these payments. They have everything noted in the system showing that I canceled yet charges are still made. Horrible company to do business with.
Reviewed Aug. 13, 2021
They came and put the sat on the side of my building, told me if it wasn't good they would come move it 1 time free, LIE.. I get slow sketchy internet at best. Can not stream a movie without watching the little circle on the screen every 10 minutes. They blame it on everything but themselves. DO NOT USE THIS COMPANY!!!!
Reviewed Aug. 5, 2021
Cancelled in April because I got Starlink, 4 days before a new billing cycle. Viasat continued to bill me and never cancelled service. I put a stop payment on them and asked for a refund and I would pay my early termination fee. They sent me to collections for the termination fee and won't refund the month they charged me for when my service was supposed to be cancelled. Total scam and they are screwing long term customers over who try to cancel. My advice, if you know you are getting starlink, call your bank and put a stop payment on Viasat before you call to cancel or they will keep charging you and screw you over. This company deserves to go out of business.
Reviewed Aug. 5, 2021
There is not one single item listed in their website that came to truth. There has never been a single day that the MBPS reached anywhere close to the intended amount of data streaming. I have spent 18 days getting them to discontinue my service. They still tried to get me to stay. Paid the 15 dollars a month for early termination gladly!!! Noting but excuses. No Customer Service, Chat is a waste of time, every caller is overseas. This has to be the worst company for doing business I have ever has a part of doing business with!. Run as fast as you can in the other direction. A mouse in a wheel would provide better internet service than these bozos. By the way the website has nowhere you can leave any reviews. They also will not confirm other review sites for their name. It's so bad that even their phone system goes down during the call because they use internet phones. Define Irony!!!! Shut this down now before it's too late.
Reviewed July 31, 2021
These are all facts about Viasat internet, forget about playing games online. Their speed's too slow, movies are grainy, some you can't watch, took them 2 weeks for a service to fix a small problem, while internet was off, double charged me in a month before, taking charges of a unauthorized debit card 6 days earlier than due date said didn't receive it, sent email with bank statement to prove it was paid. Said it has to go through corporate, sent it to corporate 7 days ago they say it was going to take another five days, called them. They was rude and said they didn't see it, and it will take another 5 days, one person said that bank statement wasn't in English, of course it was, so they must of seen it now. They are just playing games, still not on, this was 10 days ago, When it's cloudy or raining, it does work, All around this has to be at least one of the worst company I ever done business with.
Reviewed July 28, 2021
I got Viasat because of the "high speed" promise that they had online. When it worked it was pretty fast but it didn't work most of the time. I have a business account so it is labeled as "unlimited" internet. WRONG!! It has very SLOW latency and causes multiple problems when video conferencing or trying to communicate with a server that is off site. The "allotment" of internet Megabits is eaten up in several days and I am put on LOW priority in the satellite and usually speeds near dial up. They also want to charge $175 dollars to come out and make any adjustments to make it work better. This should be free!!! They make you sign up for 2 years of service with a penalty if you cancel your service early. Of course they do that, as they KNOW that their system stinks.
The service cancellation requires you to send back their electronic equipment, a modem and a device on the satellite. NO problem, they send a box for me to ship it in and I would return it. NEVER got the box and the UPS tracking numbers show this. But they still billed me $325 for the equipment, even though it was THEIR fault. I talked to two people (one a supervisor) and they would not issue a credit until the equipment was received. They sent another box by ground UPS that will take at least a week to arrive and probably the same to ship back to them. So my money is tied up for at least 2 weeks, probably more like 3 or 4. DO NOT believe a word they say and stay away from this company!!!! If you don't you WILL regret it.
Reviewed July 28, 2021
I ordered ViaSat because it was all I could get out here where I live. It's a terrible company. They want to charge you for something that you don't even receive that doesn't even work. Terrible company. I would never ever recommend them. I would rather do without than have ViaSat.
Reviewed July 28, 2021
Fine company....until you have a problem. Off-shore call centers are about what you would imagine, terrible. Seems like no one speaks anything close to English. I haven't found a way around them yet.
Reviewed July 17, 2021
I was a Viasat customer for 1 contract cycle. The service is slow at best, and generally poor. Buying the higher plans will result in throttling with moderate streaming. Look for 4g Unlimited Internet.
Reviewed July 17, 2021
So far I have called and had 2 service appointments schedule. I have taken off work two days for these service calls in which a technician never showed up. Viasat did not contact me to reschedule, They just changes my appointment date with no notification. I called back and spoke with a supervisor who was no help. I was told that I just had to understand that they had issues with the system and that a technician would be at my home on the 19th. When I asked how I could be assured that they would show up this time, not wanting to take off from work another day and them not show, I was told that I would just have to wait. I asked for a courtesy call to verify appointment and was told that they does not do that. After 2 days taking off work and 6 calls, either on hold it hung up on, I still have not seen a technician. DO NOT USE THIS COMPANY,