Viasat Reviews

This is the slowest and worst internet I have ever had in my life, the only reason they even have customers is because nothing else is offered at all out here where I live at. The only time I'm home to watch TV or anybody my family is in the evenings, and it doesn't even work because it's considered a congested time then, they want to charge you $15 a month to call in and try to fix stuff, but every time you call in, they tell you there's nothing they can do or that there's nothing wrong with it. As soon as something else is offered out here, we are getting rid of it. It is just terrible everything about it, my son can't even play his games. I can't ever scroll on social media.....

We live in a rural area and satellite is our only option. We pay for unlimited data and get slowed down when we reach a mystical threshold. We canceled our service. They expect US to go on the roof, disconnect, and send the dish back to them. My husband is disabled and I certainly cannot get up there either. So they continue to charge use. Basically blackmailing us. Return the dish or keep paying for a sucky service.

This is for the loser, Viasat internet. They are crooks and junk internet. They say you got to return their equipment but no box came. Liars and crooks. Do not get their internet, never. Be smart, get Starlink, they are better. They deserve a 0 if a person could do it.

I am on the plane as I write this using data instead of wifi because their WiFi doesn’t work, I spent over half an hour connecting following the instructions to a T but it softlocked me with a “Thanks for flying” UI with no close button and then said that I had to clear all of my search history to use it, and yes I was in airplane mode earlier too and I could go on and on but I don’t think this service deserves that. It also sometimes just goes to a black or white screen.

This WiFi company is a complete scam and hands down the worst service I’ve ever dealt with. I only signed up because AT&T recommended them, and that was the first mistake. The technician, Alex, “set up” my WiFi and walked out without telling me there was an outage. As soon as he left, nothing worked. When I texted him, he told me to wait 24–48 hours — something he should’ve mentioned before leaving.

Switched to Viasat a few months ago and WOW is it awful. I live in an area that doesn’t have a fiber internet option, so I got viasat due to my neighbor having it. I swear the days of dialup internet had faster download speeds. It takes nearly two days to download a game that is 30GB large, 5 hours to download an update on anything greater than 1Gb. The latency is never less than 700!

We had Viasat installed by one of their installers. We canceled it. Now they want me, a senior with bad balance, bad knee, and shoulder to climb up on our 35' roof and take down their equipment that THEY installed or charge us $90. I'm on retired and on social security. They're apparently good at installation but not on getting their equipment back. Never again will we use them and recommend you do more research on their policies than we did. How disappointed.

Don't use this company. If you want to cancel your membership they will require you to get on your own roof to uninstall the satellite dish that they put on. Then when you refuse to risk your own life they charge you 300$ and send you to debt collectors for it. They are either very dumb or have huge **.

They only hot 1 star because I was forced to to submit. But absolutely 0 stars. Worst company ever. We pay for 5G but can't even connect to our 2.4G. We pay for unlimited data cause I work remotely, well try, and can't. I lose job after job. Or go sit at Sheetz. We call and say something and sometimes they don't come for a week. We've had techs here regularly for 2 yrs now. They couldn't even attach the dish right, they gotta come back about every 6 months to retighten it. Look up the lawsuits against them. But don't worry, there is literally a whole site that gives you step by step instructions to take them to court... What's that tell you. I suggest antenna tv before them.

I don't need to repeat what over 1,000 other 1-star reviews stated. Should have changed years ago instead of putting up with HORRIBLE internet and phone. Even while canceling on the phone the customer service rep kept says, "I'm sorry, we are breaking up!" ... Case in point.

AVOID this company if possible! Very, very, poor customer service, high cost, autopay whether you want it or not, very slow speeds after data caps, etc. DO NOT BUY! When it clouds up, you have no service, and they don't ever reimburse you for down time, which is often!.

I am just recovering from a stroke. Accidentally dialed your number. Realized it and hung up. Now getting calls continually from your sales people also texts that are rude. How do I stop this behavior? From your company.

This is the worse company for internet ever thought of. Was NEVER able to watch a movie in full 10 to 15min in sometimes 5min in connection is lost. When contacting them the steps to take never worked running speed test showed the download & upload speed were slow. When calling to cancel this company charges you to come pick up their property this how trash of a business they run ontop of sending out a box with a card seriously saying "Are you sure you want to go". I have better luck standing on my roof with tinfoil & wire than staying with the foolery they call internet

Had for 7 hrs because was all in area. Had modem replaced 4 times. Service always out mostly when it rain then when you cancel service they keep it on for another month so they can charge you. Look for internet elsewhere is my advice.

Their website is worst ever, impossible to find any information!! Fraudulent service!!! Viasat wants to charge for “late” return of their equipment 300$!!! When it came to time to disconnect, Viasat just didn’t sent their “box” and never informed that box wasn’t sent. When I called and asked where is their return equipment box, they just said they don’t like UPS address and they need a residential address. A thing is residential address isn’t guaranteed arrival, in a middle of nowhere. And UPS's address is a standard and was accepted before.

NEVER NEVER DO BUSINESS WITH THIS COMPANY!!!!! THEY LIE ABOUT WHAT THEY ARE GOING TO CHARGE OR NOT CHARGE YOU!!!! Two employees told me one thing, and then another employee said complete opposite!!!! And they would not hold their original promise they gave me..... I was calling around to get internet at my new house. I didn't know the companies in the area that offered internet, so I gave them a call to get prices. When I spoke to the sales rep on the phone first time they told me no contract and no cancellation fee. So THAT is the reason I decided to sign up for it.

Deceptive Advertising, Ridiculous Speeds, and Abusive Charges – Avoid This Trap! I signed up for Viasat’s 150 Mbps plan, thinking I’d finally get decent internet at home. Big mistake! The installer showed up on a Friday, set up the equipment in a rush, and left **without testing the speed in front of me**. Not even a “hey, let’s make sure it’s working.” On Monday, I ran a speed test and was shocked: Only **9 Mbps**! I immediately called customer service, and the representative had the nerve to say it was “normal” because “too many neighbors were using the network at the same time.” Seriously? I paid for 150 Mbps, not a congestion lottery! I expect what I paid for, or they shouldn’t falsely advertise speeds they can’t deliver.

This is the absolute worse service I've ever had!!! The service never worked from day one. I called on day two to disconnect the service just for them to talk me into letting technician come out for a service call, in which they no call, no showed! Then when I called to officially disconnect, they're going to tell me they can't accommodate me and I still owe them for a full month, when I barely used the crappy service a week!!! I wish I never got this never, please do not go with them... You'll thank me later!!!!

This is THE WORST company I have ever dealt with across any service I have ever purchased. They were very quick to start my subscription, but I never actually got the internet service. I tried THREE TIMES to get a technician out to my house because over the phone, they confirmed the satellite had no signal. I was no-showed every time. Then I wanted to cancel my subscription since I never got the service and they were going to CHARGE ME to come out and remove the dish from my roof.

After utilizing the system for two days, I encountered technical difficulties. A technician was required to visit again to rectify the issue, which was still unsatisfactory. When I attempted to cancel my service on the fourth day, I was informed that I would be liable for the entire month of service, which I am unable to utilize. I strongly advise against recommending this company to anyone.

Absolute worst. You will regret for 24 months. They will lie and charge your bank for plans not on your bill. I was getting dial up speed. Couldn't run more than 2 things on wifi at same time. Live streaming or gaming is impossible. Attached pictures of early termination fees on the advertised "no contract" plan. Plus it's $119.99. Not $99 as advertised.

It was the only option in my area other than Starlink but I didn’t have the time to wait for starlink. My wife recently quit her job and pulled the kids out of school to home school and the internet was so bad it would not allow the online classes to load nor could the kids watch tv in the evenings. While attempting to cancel I got the run around switching to starlink now. Paying 154 dollars a month for minimal internet is ridiculous. Their service goes down often too.

I am writing this review to express my dissatisfaction with Viasat service. I had been a customer for over 10 years until recently I had to cancel my service because of the lack of technical support that I received. May 2025 my service was out for a few days so I called in June 2025 to report that I didn't have any service in my home. A new modem was sent out and tech call was scheduled. Remind you that this week 3 without service in a rural area. After having to reschedule several service calls. I canceled the service completely and requested a refund for the months that I had no service in my home which was the whole month June. I went a company by the name of Starlink which I highly recommend.

This is the WORST internet service! I switched to Viasat because AT&T has bad towers around me, and even with the bad towers, it’s still worse with Viasat. Nothing like what they told me upfront. I have to unplug it a few times a day to reset it and it still drops all the time. It’s really pathetic.

I am writing this review to express my extreme dissatisfaction with Viasat. From exorbitant charges to an incredibly unstable internet connection, my experience with this provider has been nothing short of a nightmare. I was charged a ridiculous $129 for a service that was consistently unreliable. The internet connection dropped multiple times a day, making it impossible to work from home or even stream content without constant interruptions. This level of instability is unacceptable, especially for the price they demand.

After many years of service, it was a nightmare when we cancelled. We followed instructions for returning equipment exactly as we were told. They claimed we didn't return one part and charged us a several hundred dollar fee. We appealed and they turned us over to collections, who bothered us for years. Stay far away from this company. They lie and scam you.

Devices and service work spotty AT BEST. The transponder (outdoor part that transmits signal from satellite in center of dish) is NOT weather resistant (although it’s got outside!?) and will go out often. The modem indoors is outdated and also often goes out. We pay about $150 a month for 60gigs, let me say this: NOT WORTH IT! I’d rather not have internet than use this company. Viasat has MINIMAL technicians that work for them in my area and when I have called for customer service, it’s a long wait and they will want to change your mind about what service you want or if you’d like to change it or cancel it. THEY ARE NOT PART OF THE BETTER BUSINESS BUREAU, which shows and will likely be out of business in no time in Florida. DO NOT GET TAKEN BY THIS COMPANY. THEY WILL NOT SUPPORT THEIR CUSTOMERS! My WiFi hotspot works better!! DISGUSTED.

I’ve had a consistently frustrating experience with this internet service. The company does not follow through on what they say they’ll do, and their representatives often give conflicting or incorrect information. It’s clear there’s a major lack of internal communication and accountability. To make matters worse, their automated system warns of “zero tolerance for aggression” — now I understand why. They seem to go out of their way to aggravate customers with delays, misinformation, and poor service. It feels like they’ve designed the experience to push you to your limit, then hide behind their “policy” to avoid taking responsibility. I do not recommend this service to anyone who values honesty, reliability, or respectful customer support.

I'm right in the middle of a big city (Los Angeles area) but the mobile home park doesn't have cable internet. I tried calling T-Mobile, Verizon, etc., to get wireless internet service, but they said there was currently no room on their network. My only choice became satellite by default. Starlink seemed too expensive, so I went with Viasat. Unfortunately, their service has been spotty at best, my internet goes down on a weekly basis, sometimes for hours at a time. I would not recommend.

This is by far the worst internet service I have ever had. Then to find out that we're flag and this horrible service is the only thing we can get. We pay $100 a month for mess and haven't been able to enjoy not one movie or tv show without it buffering. I don't advice nobody to get this service and on top of that they want to auto draft my bank account and keep my banking information on file before they do any kind of service or repairs. That is crazy, and I don't see how they are even still in business. They need to do better when it comes to their customers cause in my eyes, they don't care us being happy. It's all about them getting paid.

Too many negatives to name. Horrible for no reason. In every respect missed appointments x2 on a simple part return. Broke original agreement by one month. Raised cost without notification. Delayed sending return box. Customer service worse than bad. I think on purpose trying to get customers aggravated...

I had Viasat in 2017 due to my mother having cancer I had to work from her home in rural area. It worked okay for purposes as far as service. Once her treatments were over, Mom wanted to keep the service so I continued until 9/6/22. I canceled after contract ended. I returned equipment that same week. I even called and confirmed they got it. A month later they tried to charge me for it. I still had tracking and such, they found it refunded me. Then in 2024 they billed me again (now I haven't been a customer in 2 years). I called, I provided the last convo, they had the tracking number and they refunded me again. Then in October 2024, the same charge came in. I called they said they would handle it and I shouldn't worry, I don't have to pay it, it's just an billing issue. Never heard from them after that so I thought it was handled. Then in 2025 they sent me to debt collector for unpaid account charges.

I work from home and decided to try Viasat due to its speeds- I got it through a contractor and was assured the speeds would be able to keep up with me. My line of work depends on fast reliable internet- Viasat is neither of those- Installation- that was the kicker for me- the tech put it in front of my home and it is pointed at a hillside- I called this morning to cancel and mind you it was just installed on 7/2- They offered me $10 off a month to keep it, they offered to send out another technician and offered it to me for $50 a month to keep as a back up- A back up that doesnt work...lol.

Terrible customer service and horribly slow! They don't tell you upfront that your internet is shared with your surrounding neighbors. 20 mbps average! Can't stream on even one TV or play music through Alexa. Forget trying to have any home security systems like Ring or Arlo, internet speed is so bad they can't connect. And definitely will not allow online gaming on consoles or PC. If you go over your "allowed" data, they throttle your internet even slower than 20 mbps, I will regularly have download speeds reading kbps.

Have had Viasat for several years. The service has steadily declined to the point light rain eliminates internet. Their customer support is terrible. Do not recommend. I’ve ordered Starlink. My neighbor has it and doesn’t lose service like we do.

This company is a total joke. Customer service is awful. Prices are way too much for their internet. They say it's unlimited but it's not after you use the limit. You can't watch it. It just sits there and buffers. So I don't recommend them to anyone. Try T-mobile or Earthlink. Anything is better than this company.

Hate this company with a passion. They will charge you for the equipment, after you return it. They overcharge for no reason at all. The internet is never consistent. They do the worst job at installing. You basically are better off never having anything to do with them. Thank you for reading this. I hope it helps people out.

I signed up for Viasat internet in April 2021, as I live in a rural area with limited options. Initially, I paid $234/month for 200 GB of data. Since then, Viasat has changed its plans in an attempt to stay competitive, and I was moved to the "Unleashed" plan, which is advertised at $119/month. However, with hidden fees and a $15/month equipment rental charge, the cost adds up quickly. To be frank, the internet quality does not justify the price. The service is plagued by lag and buffering, especially during peak hours between 4–9 PM on weekdays. If you're a gamer, this is not the provider for you—online gaming is virtually impossible due to latency issues.

I pay about $100 a month if not more. It’s constantly buffering, slow to load webpages, and generally awful. The words that are being spoken don’t line up with the mouths, and it has been known to fast forward without sound. I hate it and will be cancelling it as soon as I find something else.

When we first started with Viasat about 4 years ago we were somewhat pleased. They seemed worth the price at the time. But speeds up/down have deteriorated significantly over time, but the annual costs didn't. The latency in their network ruins any benefits because their satellites are not in "near earth orbit", but rather, some 650 miles out, in orbit (as I understand).. Viasat is overpriced and they under-deliver. It's been frustrating.

This company is a total scam. Steer clear. Do NOT recommend. They change the serial numbers on equipment every 120 days so when you return the equipment they will say they never received equipment and charge you hundreds of dollars. This happened to us. They then didn't contact us for YEARS (cancelled service in 2021) about the outstanding bill. We did not move. Address is the same as when we had their service. They then sent us to collections. I contacted them for an itemized bill of what we owe and our supposed annual contract we signed. They cannot provide this apparently. I feel scammed. This company is horrible.

My wife has been in the phone for over an hour with Viasat customer service trying to get service disconnected after her mom passed. Now they just told her to call back in 3-5 days to see if she could get an "escalated disconnect" whatever the heck that is. Absolute BS! No compassion.

We live rural and had few options for internet we decided to try VIASAT. We could never get the speed they said we were suppose to be getting. We eventually sold our home and moved. We called to cancel service. We told them when to disconnect service. They understood and said they would send a box to return the modem with. The box never came. They supposedly sent one to the address where we had service, but after we had moved. We had contacted them several times to update our address so we could return the modem. It never came and they charged us a month of service where we did not have the service because we had moved. Long story shortened, we were turned into collections when it was their crappy customer service that caused the issue. CUSTOMER BEWARE!!!

We were told by a customer spokesperson on the phone that we would have excellent speed and service in our area, but soon after the installation was completed, service was ok for a hour or two, then it started slowing to a crawl and then dropped completely. We gave it a few days to see if it would improve but only in the early morning hours and back to terrible speed in the afternoon. We called customer service to cancel our subscription and they said they could send a technician out to fix the problem. In my opinion, it should have been done correctly the first time so we asked to cancel service and was able to but please read the fine print, no pro rating and no refund. We now have Starlink and wow it was worth the initial equipment payment and it’s lightning fast and cost less monthly than Viasat.

I have had 4 installation appointments cancelled the morning of the scheduled install. No call, nothing. You take off to accommodate their schedule time and they don't care. Worst customer service I have ever experienced.

Current user, running for the hills. I wouldn’t wish this kind of internet on my worst enemy. Trash service, installer said they’d come back to bury the cable and never did. I wish we would’ve looked at the reviews beforehand. How this company is operable is beyond me.

Do you want to pay 400 usd$ and get ABSOLUTELY NOTHING IN RETURN? Would you like to be insulted after wasting MANY hours of your time trying to simply use the wifi you already paid for?? Then Viasatpoofart or aka Via **. (because they stink) is a great choice! Choose to have absolutely nothing done that will provide wifi to your house! I absolutely love to spend hours of my time and hundreds of dollars just to be insulted by complete scum on the telephone! My rating for VIASAT : 0---.

VIASAT is absolutely the WORST company ever! I am pretty sure they train the staff to be as rude as possible. I WOULD RUN the other way before using this ISP! Two cans and a string works better than their service. The End.

I ordered internet from this company and the installer never showed up. He kept changing the day he would come and I ended up getting billed for service. I asked the installer what happened and he said the only way usage could’ve been measured is if the equipment had been tested in the shop. I canceled my request with ViaSat, told the installer not to come. This was a suspicious situation. It was already a couple weeks after they originally said they would have it installed and I still had no internet. Customer service insisted it would be impossible for them to have measured use if there was no installation. I told them to call the technician. They asked me repeatedly to look for a white triangle in my house. I told them repeatedly no one had been there it is not possible for a white triangle to be in my house.

DO NOT USE VIASAT!!! Besides being ridiculously expensive every month, unlimited isn't even close to being unlimited. We were with them for over 6 years. Once we moved and canceled the service (Jan 2025), they told me they wanted the router back (as any other company does). When they sent the box for the equipment that EVERY OTHER SERVICE PROVIDER asks for, they had a note/hole for the transmitter piece on the satellite. This was not information I was given when I canceled the service. We returned everything but the transmitter, that little piece at the end (they are saying it's worth $210). They did not say this when I canceled the service.

This is the worst company in the world. They are liars. I was never told about the fee of not climbing on the roof to remove their equipment. I am a 60 year old female who had surgery before moving. I told them to cancel my service and I have never been back to our old home. They were told to come get the equipment and never did. Therefore I have been charged $165.00 saying I didn't return the satellite dish. I returned everything else. They never told me I would be charged $165 when I signed up. They are a horrible company who dupe older people who cannot get on top of a roof. They never put this information in anything I signed with them. They are cheats and liars. DO NOT GET THEM FOR YOUR SERVICE UNLESS YOU WANT TO PAY FEES YOU DID NOT AGREE TO.

I returned my equipment to this company on March 1 2025. Have received absolutely on communion from them since disconnecting my service, May 1 2025 they took 334.50 out of my bank account. Now UPS tracking says package was delivered the 10 of March. I now have to wait 3 to 5 business days for them to investigate this, now I don't know about anyone else but 334.50 coming out of your bank account unexpected is a problem. And your going to tell me you can find and identify all the items I returned after you open the box and waited more than a month. I DON'T THINK SO.

Viasat and the company promoting Viasat took a credit card deposit of $60 to ensure I kept my installation appointment. I was told that as long as I am in good standing for up to 6 months the $60 would be returned to me. Over a year later and I am still trying to get my $60 deposit back. My bill was never late. If I didn’t make a payment that was requested I would get charged fees. What’s the interest on money the company has not returned. Should this company and the company they use to promote their product be in good standing if they are not doing as they say and returning my deposit?

Sales was high pressure. I reluctantly signed up despite poor reviews since I only had 2 options, ViaSat and Starlink. Installation was quick, but when I asked the installer to secure the cord to the wall so it wasn't flapping around. He said he could not do that because he does not have the proper tools to drill into brick. The speed was way too slow and I could not work from home or do simple searches. I called multiple times to cancel and they just gave me the run around and and give me different phone numbers to call. I am on my 3rd call and nobody will cancel my service.

I ordered Viasat internet service in 2022. The service never worked. The technician came out and said he fixed it. It looked like it was working but once he left, it didn't work. The 2nd technician that came out said that the service dish should never have been installed at our home because there was no direct line of communication between the dish and the satellite due to our house being surrounded by the forest. He couldn't take the equipment with him because there was no ticket/order for him to do so.

The absolute the worst company on the planet. Save your time, money, and the constant headaches. Service is beyond horrible, it’s incredibly expensive for how terrible it is, and you have to call in to cancel your contract and deal with a third parties in India. Would highly recommend anyone considering Viasat just doesn’t. Don’t do it. I repeat. Don’t do it.

Had the service since 2019 and worked great until recently - had to reset the modem constantly. Had a tech out, even replaced the modem, but it didn't help. When I finally gave up and called to cancel, they kept me on the phone for 20 minutes trying to convince me to stay. Then they told me I have to return a little silver box attached to the antenna on the roof -- the THIRD STORY roof. Seriously? After I explained that I might fall to my death trying to accomplish this task, especially since I don't have a ladder that will reach that high, the lady told me I could pay to have a tech come out and do it for me. How kind of them... Very disappointed in both the technical service and the customer service.

Viasat is not only horrible, the sales people lie. I was told I would have service with top speeds in my location. I was skeptical so I paid a higher monthly rate to not be stuck in a contract. It was so bad I could not stream a show for more than 5 minutes without it buffering. When I called to cancel I was told I needed to get on the roof and remove a small box connected to the satellite dish. I was informed if I could not get on the roof they would charge me $95 to send someone out to remove it. Do not sign up for Viasat. They lie to you and it is so expensive for something that does not work!!!!

They are the worst. If I could review 0 stars I would. A red flag went off in my head when on their phone line they say that any derogatory things said to their representatives wouldn't be tolerated. Obviously they piss off a lot of people. It really started from the beginning. They lied to us upon first inquiring about the service and told us that we could try it risk free for 2 weeks to see if the internet would be fast enough for us. We tried it for 3 days and our video chats were impossible amongst very slow speed.

I just had this installed last week. It is no good! Slow, slower, slowest. How can they say up to 150 mbps and not even get 60?! They still use coax from the dish. Rip off, do not trust a word they say.

After continuous interruptions and buffering issues, I called to cancel on March 28th. Then on April 7th, I was charged for another month. So I called again and was told the billing cycle ended on March 27th, so if I would have called a day earlier I wouldn't have been charged. So crappy internet service plus crappy billing rules equals customer gets screwed, so I just got to eat another $128. And it didn't taste good at all. Stay away from Viasat!!

Stay far away!! Matter of fact run like you're inevitably being chased in a horror movie. The internet is purposed be trashy to get you to upgrade. Problem is their upgrade still sucks at lag speed almost slower than dial up. Then on top of all that FCC has someone let these people slip through the cracks without looking into their companies' funding sources, people affiliated. Like hello FCC you literally gave Viasat the ability to be a legal terrorist, steals clients' money with intent to then bid on government contracts. Let alone be able to provide shareholder stock. If you see viasat near you or neighbors. Be neighborly and tell them to buzz off quickly.

1 star is too many. Stay far away from this company. Horrible service, phone kept going out as well as the internet. Bill started on 23rd of the month, switched to Hughesnet on the 25th. Called Viasat to cancel service and was told they don't refund money or pro-rate. Sounds like stealing to me.

This internet is not stable enough to stream any video platform and have my phone connected without any issues. My phone will miss calls because I don't have a solid signal. When I call the customer service I have to walk outside of my home because standing next to the router still does not guarantee I will have a stable service.

Upon install the tech did not cement the pole in the ground and refused to mount on a large utility pole in our yard. The wind blew the dish out of alignment. We were out of service for 5 days. They credited the account 8.00 a day. The tech had a window time appointment between 8am and 11am. Showed up between 4pm and 5 pm, realigned the dish, stomped the dirt around the pole and left. Week later wind storm blew the pole over. Been out of service since Thursday. They had a service call between 8am and 11am today. Called my wife at 9:30ish am. Said he would be late. It is now 4:22 pm. Have heard nothing. When I called at 3:30 pm they said, "He will be there. He spoke to your wife and she said it was ok to be late ... Late is one thing. 5 hrs and still not here is another. I would not recommend this company to anyone! Keep looking for another provider. Save yourself the hassle!!

Infuriating. Terrible product. Filing a formal complaint with federal trade commision out of anger and frustration. My customers are the most important part of my business. I can't believe how Viasat treats it customers. The product is abnormal. And customer service is nonexistent. I will find every avenue to pass on my frustration.

STAY AWAY! If you have a choice choose anything but this company. I am stuck using them for internet at my lake house. My plan was $60 a month, I put it in vacation mode for 6 months, then when it came back on my new plan was $125. They say it's the lowest plan they have, but how is that possible?!?! I am not even there. Super frustrating to speak with customer service because they have no idea what they are talking about.

We moved into a home temporarily that was off the beaten path and told the Viasat salesman we would be in the home 6 months to 1 year tops. We were told the contract is for 1 year. We ended up moving out 6 months later. When the 1 year was up we canceled the service. Nothing was told to us about an early cancellation fee. Now we are being charged an additional $163 for early termination and we are being told the contract was for 24 months and not 12 months. We never received a copy of the contract.

Was the only service available at the time with average speeds and of course their limited plans. Very expensive for poor internet service and they deceive you with discounts not telling you they expire after some months. Our bill went from $110 to $217 for a very limited data plan with slow up and download speeds. Overall it is a very unethical company to which their custom service recording starts out with "ViaSat has a zero tolerance policy for threatening, rude and any anger towards our ViaSat team members". HENCE why that they had to add that being their feedback rating is 92% ALL NEGATIVE. Starlink here we come.

Charged me to pick up their own equipment after I closed my account. Kept repeating that they could send the box for the equipment even though I told them several times that nobody is at the site. Box showed up anyway and technician came to get equipment. Very hard to understand customer service person. Changed my card information on website but they used old information.

Been using Viasat approximately 4 years. Service was always great and streamed easily. Recently upgraded to Unleashed plan.. tremendous increase in high speed data and no increase in cost. Love it! Never have an outage unless there is heavy rain and never have had to a repair to service. Could not be happier. I have no other access to decent internet in my area!!! My family and I are so very pleased!!!!

We live in the middle of nowhere and have had satellite internet for over 15 years. We started with Hughes Net, but the customer service was horrible, so we switched to ViaSat. Overall, we've been pretty satisfied. Spectrum has finally brought fiber optic to our area, so a few days before the end of our ViaSat billing period, we signed up for Spectrum. I called ViaSat yesterday to cancel our service at the end of our billing cycle, which is tomorrow. We average using around 3 - 3.5 mb per day. Today, however, we've suddenly used 13.5mb. We haven't watched any videos, haven't played any games. We've done nothing extraordinary. Go figure.

HORRIBLE COMPANY.... Horrible service with many days of outages, you'll be on the phone for at least an hour with every issue (and there will be many) you have. When they schedule a tech to come out, the tech never shows or cancels at the last minute. Customer service reps are sometimes hard to understand, having a heavy accent. They are very nice but read from a script and you never get any resolution, even if you pull a 'Karen' and ask to speak with their supervisor. Total frustration. You're at Viasat's mercy and they know it and they DON'T CARE!

Live in the country. So when I joined Viasat and hughes net was only opinion I had. All viasat does always trying get you upgrade your plan "so they get more money". When you upgrade your plan runs fine for maybe couple months, then they start throttling it, get slower and slower so you'll upgrade your plan and that never ends. Before I left viasat a 500gb month plan was $299.99 month. Finally ran fiber optic where I live now get 1gb speed with unlimited for $95.00 month includes equipment, taxes. I feel bad for ones with limit providers. I consider Viasat one the worse PERIOD.

Viasat is absolute TRASH. The want around $150 of the money you worked for for terrible service. I work from home and I'm held accountable for how many cases I work per hour. All of my systems take way too long to load. When watching television; it buffers. Everything is just slow. I was paying $120 with Xfinity and had way better service. I've only had them for 3 days. I called today to cancel and they requested I send back their equipment in a box they will have mailed to me; fine. My issue is that a tech, who has experience getting on rooftops, can't come out to get the equipment installed on the roof. I have to get up there myself or have someone else do it. With me only having them for 3 days and still have to pay the $150; they can send another tech to get up there and get their equipment. I don't have a ladder or the skill to do that, but I'll do what I have to. Just know not to ever do business with them again.

The worst bandwidth I've ever seen. They use promised speeds to mask how bad the bandwidth is. I think my dial up in 1998 was faster than what I got from Viasat. They totally scammed us. For a long time I couldn't leave any reviews because I was afraid they would punish me in some way. Not that I am free of viasat I can tell this story. Worst isp I've ever had.

I wish there was an option for no stars. Terrible experience from beginning to end. Where do I start? My elderly, widowed aunt had Viasat for several months. In September 2024, she was injured in a car accident and was in the hospital for 2 months. During that time, she also lost her part-time job. Her internet, for whatever reason, began to lag terribly after she got home from the hospital in November, even to the point where she would go through 60GB of data in 3 days. She doesn't game, she doesn't download. No one at Viasat could tell why this was happening. At the end of November, even though she was financially strapped, she decided to upgrade to the Unleashed package for the unlimited plan. Living in a rural area with no other family around, she absolutely needs the internet access and wifi for her telephone so she can be connected to society.

My parents had them for years, my mom passed away and I tried to upgrade the internet options (from a 40g/month plan). We would run out of data like in the 2nd week. All the bills, the house phone, etc were on this wifi because of the rural location, no cell phone service. Tried to cancel the service in November, jumped through the hoops to cancel. Then was charged anyway, caused an overdraft because it's for my senior citizen dad on a fixed income (retired). So another round of hoops. Was promised a refund, was promised they'd send a box for the outdated items to be returned. Nothing was done. I'm on the 4th call to make sure this is cancelled, and I am also trying to get my dad refunded for the service. I will be contacting my bank if I don't get the refund, and I'll make sure they can't take any more money, and that my dad gets his money back. This is horrendous customer service.

I should have read reviews first and ran. Very dishonest company. I signed up for the ultimate plan which offered unlimited data with no throttling. They guaranteed me on the phone 80 to 90 mbs speeds. I asked if they installed and it didn't work well, if I could cancel. I was told yes, you are not under contract. Fine. Signed up. They installed and on day 3 I called to cancel. I was getting 30-50 mbs during day and about 12 mbs in the evening. They asked me to wait and let then send someone out to look at everything because "you should be getting faster speeds".

If you want the worse customer service and wifi that only plays loading screens you came to the right place, you want help with your problems, too bad. Thanks for choosing Viasat. We truly don't care about our customers

My mother in law switched to Viasat due to living in a rural area. The install made sure and upsell her on multiple items she didn't need and charged a nice profit for. After a few months her service degraded but she dismissed it. I recently changed her service and find out they charge you to terminate service and force you to climb on your roof to retrieve an item off the dish along with the router or pay $300. I had called about her internet speeds and was told it was showing "well above 100mb download" when I was testing at the same time and was getting 8mb download.

This company simply don't care about the customers at all. They want the money but are not willing to take care of our needs. I needed to speak with someone to help me with my situation but their customer service never tried to get me to right person to handle the problem, or the person they said they were going to to help me would tell them that they didn't want to talk to me and had them to direct my call to a recording operator. They were not trying to even hear my voice, but they will definitely take my payment every single month, no hesitation. Please do not use this company, they are definitely going to use you. Run and run fast! They are for the customer; only the money.

When I first got Viasat it was great but then after a while, it buffered all the time no matter how much data I had. I talked with customer service they would run a test and say it was working fine I just wanted them to come and check it out that didn't happen. So I moved my router all over the place checked connections. I had to reboot it all the time to get it to work, it eats data rapidly even when you're not streaming. It also buffers all the time.

ABSOLUTE WORST!!! PG&E recommended them to me when I moved in. They said it was a great option and after I paid for a satellite installation for my place, they charged me for everything they could think of and stuck me with an inescapable 2 year plan. The wifi is the slowest thing on the planet and I can barely stream on my T.V. with it being the only device connected to the wifi/ethernet. It won’t even load up my gaming console or my computer.

This company is horrible. I never even got an installation to begin with. Called three times and multiple emails asking them to do the install on a schedule that works for me. I asked for a Saturday appointment due to my work schedule and unable to be there, they kept sending me appointments for weekdays in the middle of the week after I explained yet again each time I called that would not work. I've never encountered a company so unwilling to accommodate a customer's schedule. Would not recommend this company to anyone.

I have had this service for only a week or so, give or take a few days. I can't honestly remember when we started it. I will say this, do not use them at all. Like most of the reviews I read, I'm getting the same treatment. I was quoted fast reliable service. I'm getting between 9 and 30 Mbps speed on a good day. The web site I saw on Google said ideal for gaming. They have 2 different web sites. One on Google and a different one if you open up an incognito page. See pics below. The first two from Google. The others from an Incognito window. The information doesn't even match. This is even worse than Hughesnet. Dial up had better service. Do not waste your time. They lie about everything. As far as download speeds, just a joke.

Mia the manager is TERRIBLE, To say the very least. She is definitely a person that will not help you in your situation and does not care whatsoever in any way shape or form about you the customer, So don’t ever think going with this company Viasat that you will get any help at all!!! Mia is an authority hungry useless manager!!! Mia, YOU ARE ROTTEN and you don’t care!! If I could give zero stars I would.

First of all, Viasat Internet Service is poor, slow and incomparable to other companies. I use Viasat for quite a while because I live on the outskirts of Houston. I decided to try another company. I returned my equipment except for a piece that was on the roof because I live in a two-story house and I was unable to get up on the roof. I close my account with Viasat and I removed my card from file. Two months later Via charge that same card that I removed $270. Do not trust this company. They charge my card that had been removed from their account two months after being closed. This is illegal.

I have had Viasat Internet service for 7 years. I live in a rural area where Internet service has been hard to come by and hit or miss for a long time. Luckily we now have access to fiber optic so I am switching. How was Viasat's service? Overall it was okay. Some days fine, some not so fine. It did get better as the years went by. My big problem with the company is in discontinuing the service. I was told that I have to return the modem and power cord (no problem) along with some box that is on the satellite dish. I have no way to disconnect that box from the dish. I was offered a "special" $50 credit to get someone to come out and disconnect it leaving me with a bill of $45.00. Now I have paid a $8.99 monthly fee for 7 years to cover any service I might need. Could I use this, especially since they could come and disconnect it well before the end of the month I have already paid for but no longer need? "No." I was told.

Single worst experience ever had with an Internet company. We had them for a week then their router went out on his own. We were able to have Internet for three weeks. After that they kept pushing back or scheduling date saying we weren’t scheduled. They kept trying to give us offers, promotional discount and everything but still charge us full price until we had never really had to cancel. Thank goodness we bought the satellite dish out right for $200 or else we would’ve been out hundreds of dollars more just trying to get out of this contract. Do not get this Internet provider if you have a choice.

Do not ever use Viasat. They are terrible! Satellite Internet is the worst ever! Called them over 40 times and still have no workable Internet. Worst part is they want to charge me to cancel! Rip off artists!

Absolutely a scam!! Do not use this service. They will charge for every little thing and you run out of data quickly. Do NOT use this! We used it in an area of the mountains that didn’t have many options thinking it would be fine. Terrible!

This was my sister's service that she never used. She had to go into a nursing home and they were not very helpful when I called to cancel. Every other account that I had to cancel waived the cancellation contract fees if I provided proof, which was easy. Dish didn't make me climb on the roof to get something off the dish and Viasat wants me to climb on the roof or pay $200 or pay someone $100 to come and get it. I'm not asking for anything unreasonable, just some understanding. I would not recommend a company so uncaring to anyone.

Having Viasat for three years has been an absolute nightmare. They are the worst company I have ever dealt with but I had no other choice until fiber optic was put in. Their prices kept climbing every month. At one point we were paying $346 a month for snail-paced, constantly cutting out internet. I called and they lowered the bill to $115 and said it would be faster. They lied. Then after 12 months they charged us over $300 again!!! I stopped payment at the bank and refuse to give them that much money for horrible service that I can’t even use for my remote job. Sat faaaar away from Viasat if you have any other choice. They are a huge scam, use super outdated satellites that regularly fail. No one needs this frustration.

This is the worst company I've ever dealt with in my life... bar none. Lies, gaslighting, misinformation, horrible service, horrible customer service. I am not even exaggerating in the slightest. I don't even want to get into the whole story because I've already wasted way too much time dealing with these criminals. I reported to the FCC and am awaiting their response.

We had satellite internet with them for years. We canceled due to finding better/faster and cheaper option within the timeframe. We sent all the satellite and receiving equipment back, paid the last bill. And shockingly received a call from collections office. After we sent all the equipment back, they somehow started the service again without internet equipment, how does this work?!? Be aware they are not trustworthy and terrible customer service.

Unethical in every way. We were w/them for 1½yrs of 2yr contract forced on new accts w/ auto-pay w/ credit card on file. We were 100% reliable pay. There's no value to that. We broke up w/them when they called tech service appointment w/ no show-no call saying the tech closed the ticket because we weren't "available". Lies! We're homebase run business & needed restored connection. Our awful story joins all the others. They don't care about you or any fair policy. They only care about your $. There's no refund for non service. Period.

Viasat - Buyer beware!!!! September 21, 2024. Avoid at all costs. Was told over the phone there's a trial period, when they sent over DocuSign stated no early cancellation. Installed on my house, within first day realized internet is no good. Can't even watch a YouTube video, then you're advised you have gone over the data limit, additional charges will apply, but you still can't stream a video much less a movie. When I cancelled they charged me 24 months partial cancellation. SPEND THE MONEY- GO WITH STARLINK- THE BEST SATELLITE INTERNET. Avoid this company at all costs!!! September 21, 2024

I was told no matter what install is free. Well that was a lie. Charged me 100 dollars and wouldn't refund it. Free install is free install no matter where you put the dish. It wasn't told to me if it's on the ground would be a 100 dollars, just installations are free. I had Internet service prior to this and it was in a bad location, the back of the house. I ask the installer to put it in a more central part of the house. He said, "No I'm putting it right here." Pretty much to hell with what the customer wants or needs. So the back of the house. Where no one stays and has the best reception and I'm 50 to 75 feet from the router itself. I will not renew my contract and actually want to move so I can be opted out of my contract. But I'm sure they'll still stick me with an early termination fee. I've called several times over these complaints with no resolution. Except there's nothing we can do. Also my data was used up when I wasn't even home a couple months ago and they didn't offer anything to resolve that issue either except I could buy more data. I will not deal with them any longer than I have to. Starlink is better.

Do not get this company. They are scammers!!!! Run. Horrible doesn't describe it. It's a scam. They lie. False information. They are no good!!!! I will not stop until something is done with this company. It is not okay to do this kind of business. No way.

I went with Viasat because of the speed they promised. The speed is terribly slow. The kids can't do homework on their computers the same time I am watching TV. I put up with this for 3 years and decided to cancel and go with another company. It took about 4 calls to cancel and they even offered to cut our price down to 1/3 of the cost if we would sign another contract. I told them no, I got slow service so matter what the cost, PLEASE CANCEL. Well I had to pay for the month because they don't give refunds. They sent me a box to return the equipment, a receiver off the roof, the modem, cord, & Ethernet cable.

This company is HORRIBLE! I contracted Viasat in Landers, CA and the service was very poor. They charge $150 basically for a very slow and unreliable internet service. I called them to cancel and I found out that they don't prorate days (you'll be stuck paying for a full month!) and also they send technicians to collect the equipment (a $100 charge) AFTER you cancel the service. In my case, I sold my house so I couldn't have them come when the new owner was moved in. They customer service is really bad. Please, do yourself a favor and DO NOT use VIASAT.

The ONLY reason I gave Viasat 1 star is because this website will not let me submit my reviews without a star - I would give them NEGATIVE 1 MILLION stars if it were an option!!! Viasat is HORRIBLE! Service did NOT work so we changed to Starlink (literally last night!!) - My husband called Viasat today to cancel and they are charging us $400! The technician they sent out months ago told us our best option would be Starlink - when we told the customer service lady that VIASAT's TECHNICIAN told us to get Starlink - she said "well I hate to hear that - I can send out another technician" - she tried to say we had Alexa (we have NEVER had an Alexa in this house!!). We had Google Chrome - Chrome books and Apple watches on our account - so that's why the service is bad. We connected our Starlink last night and for the FIRST TIME SINCE I purchased my Chrome book LAST year - it actually worked like a Chrome book should work!!

The service itself is the absolute worst. The customer service is worse. I’ve had “service” for about a week and have not gotten through one commercial/ad. I’ve been watching it buffer day after day. Tonight, two deeply accented gentleman and their supervisor repeatedly explained to me-over the course of an hour-how the internet and data work. Yet, could not explain to me why I have had little connectivity (I’m being gracious), still intend on charging me $100+, will not be sending anyone to my home, and will not disconnect prior to late Sept.????

Installation person never showed up. Was told a manager would be in touch to get somebody out. Still got no call backs or answer. We canceled service and were told we would receive a refund in 7-14 business days and still have not received it. Called today and now they are saying it will be another 7-14 days for my refund to be issued.

I got this internet service on 2 homes at once and it was a 2 year contract. It was expensive but the salesman guaranteed I would get unlimited data. Worked ok first month - after that it wouldn’t even run the security system. Their answer was buy more data - I asked what happened to unlimited - They said it is just slower. OMG would not ever run 1 laptop. So for 2 years I suffered and paid the bill. Couldn’t wait to dump them. That company should be shut down and criminal charges brought. I called and called- The answer was buy more data - I was like I already have the family package and it doesn't even run my alarm. I was paying about 350.00 for the 2 homes and it was so so bad. RUN FROM THIS FRAUDULENT COMPANY!!!! New company I’m using is 45.00 a month and it’s true unlimited data.

Viasat is easily the most expensive and worst internet service I've ever had. I've had dial-up, phone DSL, cable, radio, and any one of those is way better. The last internet service I had said I used 50GB a month. Every month Viasat says I used my 100GB in 10 days! No way is that possible. And when you run out of data it takes 15 minutes to load a webpage, and most times you're lucky to see a page header. If you have bills to pay you better do it before your data runs out- and make sure there isn't a cloud in the sky. One cloud and no internet. There are many hidden fees too. The cheapest plan, $99 costs $130 in real life. My hotspot from my PureTalk phone is better. That's only $35 a month. If I didn't live in the middle of nowhere I'd get anything else available, but satellite is my only option.

Under no circumstances sign up with this company. We had it installed on a Friday evening. My wife went to work who works remotely on Monday morning. Horrible speeds. Just a little over one megabit. Total bait and switch. Customer Service promised the moon when we signed up. This stuff is garbage. The best we can get out was to disconnect. Will still charge us for a month. Will not credit. Will not send a tech for at no charge. Will do nothing for you under no circumstance. Do not do business with these people.

Can I give zero stars? Never used the service because they could not get it to work for three days after installation. Canceled due to no service and they charged me $172. Wow. Unethical thieves. Do not buy from Viasat!

I strongly recommend not doing business Viasat. Find any other provider. Facts: I paid $137/month for 50 MBPS and only received 16 MBPS (per internet test - google how to test your speed). Tmobile hotspot only charges $55/month and is 6X faster (using the same test and service plan of 50 mbps) and is month to month...no contract. Viasat also refused to waive a $180 termination fee, same result with the supervisor, and manager that I asked to speak with to remedy. I got no remedy. Viasat leadership agreed that there is a waiver for an account holder death, they refused to use reasonable judgement and honor it, there was no change in account number, or hardware installed, all I did is pay a bill for my deceased dad, and they said their representative doesn't have to inform the customer of a termination fee or even that they handled my situation as a new start up contract.

It's so slow, I can't even use it. I had dial up back in the day that was faster than this? I thought it was just me until I read other people's reviews. I was told that I could stream HD???? I can't even stream SD! Now I'm stuck in a contract with these people. I can tell this is going to be a nightmare to get out of. If I can even get out of it.

Updated on 10/26/2024: The reason I am back is because I have new information to share. Let me first share that after I posted my review, my credit card company submitted a request for refund on my last payment where I didn't use their service. I wasn't aware that my credit card company did this or why, as I was previously told this investigation is closed, and based on their contract verbiage, I owed them that money. Fine. Anyway, for reasons I'll never understand, Viasat chose to forgive the fee and refunded my credit card. I have a dated letter from my credit card company stating so, and a deposit as further proof.

In March of 2024 I requested an upgrade to my plan, took two weeks for service techs to come to my home to “upgrade” the equipment for my new plan. It took them 4 hours get it completed and turned out it was only a newer modem, it also took 2 techs to do that, and all for my WiFi service to be worse than what I had before. I placed several calls to complain… Calls turned into at least 30 min phone calls where I was left more upset and Viasat would not compensate with lower charge of billing due to poor WiFi service - even when a representative confirmed that the new equipment and new plan was no better than what I originally had.

I cancelled my service with Viasat in Nov of 2022. They were supposed to send boxes, but I never received them. In 2023 they turned my account over to a collection agency for $549.79, no idea this was happening. I've filed a complaint with the BBB, we'll see where that goes. The reason I cancelled was due to super slow speeds and oftentimes unreliable service.

I quit service with Viasat. I never received a box to return equipment and then actually forgot about it. I just had $325 taken from my account because of the equipment not being returned. I caught this before it is completely out of my account and just pending status... my bank said to call Viasat because they can stop the payment. I called and got the rudest most disrespectful person.. a supervisor named Jessica after I was already upset from the other person because of being told they can't stop the payment. Which actually is throwing my checking account behind around $-400.

Paid upfront to have installation and service started and they gave me an appointment two weeks later. A week after that I got a phone call saying I need to make an appointment and I said I already had one and they said, "Well we don't show it here," so I made another appointment. That day came and went without anyone showing up. And I called them and they said, "We had to cancel it. We didn't have enough people to get out there." And I asked why did no one contact me. I took time off of work and waited all day? All they said was, "We're sorry. We'll make you another appointment." I said, "I've done this twice and if this is the kind of company you are I don't want your service so cancel my order." So they said I get a refund in a couple weeks, we will see. I didn't even know companies like this existed, I wish I had read the reviews before starting the service. All the reviews are just like mine.

I have used Viasat for over 2 years, the Internet itself is subpar and the customer service is terrible, I have cancelled my service which is to be discontinued on the 28th of June, I requested the box they offer in the terms and conditions to send the equipment back, they replied not until after the disconnect, I said it is not in their terms to wait until after the disconnect and I would like the box immediately. They will not send the box and also our internet speed is so slow we can’t use it. Not happy at all.

Customer service is horrible, took forever to get thru on the phone. Set my repair out 2 weeks, tech never showed up, called again, set another 2 weeks out. I canceled. Tech came out anyway. Cost me 300.00 for equipment that the tech took. They never credited my account for the 4 weeks without service that they said they would do and charged me for the equipment the tech took back.

Crap service even with unlimited data. Cancelled after 2wks. 2 mo after canceling they debit our acct $500, for “one time charges and adjustments”. This must be why they insisted final payment could ONLY be electronically, and when canceling their response was, “Did you read our Disclosures?”

They lied from the beginning. Told me I should have no problem working from home. It never worked right and when I went to cancel I was informed I would have to pay a month more to cancel. They wanted another whole month for one day and of course you can't understand anyone because they don't speak English. Supervisor was worthless. I would never recommend this company.

The service is so slow it reminds me of AOL dial up. Trying to watch a ballgame is frustrating as you are constantly interrupted by buffering. Also, the picture quality goes in and out and will most certainly give you a headache if you watch long enough. While I pay for "unlimited data"...which according to ViaSat is somewhere over 800 gigs within a 30-day period, I am being throttled back at peak hrs after only 400 gigs. The only reason I have ViaSat is because I have a brand-new home in a brand-new neighborhood and there is no other choice here yet. I tried using my phone as a hot spot, but they just don't give you enough gigs to work with. The 24-month contract sucks but I will gladly pay to get rid of them as soon as fiber internet is available in a few months.

Our business purchased a new property in a rural area. This was one of the few companies that serviced the area. I paid the $100 for the installation of internet and phone, 2 week goes by with no follow up, just out of the country calls stating there is no technician in the area. I called Hughesnet Internet and the same day I got the appointment for installation. Please do not waste your time with this company!

They took money out of our account for almost a year after disconnect and lie about going to return it. We have to take them to court because they will not respond to our lawyer. It's been over a year with no resolve. Do not use this company for anything. They are lying thieves and their corporate office does nothing to help customers and you only talk to people In Mexico... This company is a SCAM 100%

Told by sales I would get the 1st month at no cost due to a "special promotion". Then after using the internet for 5 days, I cancelled the service due to terribly slow speeds. Then was told that I would still have to pay a bill of $110. Not only did the sales team lie to me about the "special offer", but there is no "prorating" they charge you for the full month even if you have already returned the equipment. Genuinely have no idea why someone would choose to use this internet.

I don’t know how this company stays in business. Actually I do, they lock you in a 2 year contract and charge $500 to install and then after 1 month when you cancel they charge you $15/mo for the remaining which comes out to $315. So they basically charge everyone $815 + $120 for 1 months service. You WILL cancel because the service is literally not there. You can’t even use social media and the pictures load. I understand satellite is not broadband, but this is ridiculous!! I don’t understand how they can get away with that bad of connection and it not be illegal. The internet does NOT work!! Bad, bad, bad!!

I needed the Viasat internet for PA cyber for my kid's school. It was a quick thing, then year later after paying way too much for crap service, there was a disconnection few. Then they sent box to our new home where we returned modems and wires and whatnot. This is 12/23. Then March 27/24 I was charged 265. Why? I called them, they said for the device on the roof not returned. I'm disabled and they did not care, they said they charge me 95 bucks to get the device from the roof. I called numerous times for I live on fixed income and the surprise of 265 missing from the bank account months later. It's crazy. This is a bad business. Bad, bad, bad

When I first called them for service and explained I worked from home I was assured it would be a great service. Turns out not to be true. The service was lagging and dropped calls with customers saying I was fading in and out. I called Viasat 3 times and each time they assured me it was fixed. After the 3rd time called to disconnect the service and was informed that if I have VPN it would do that no guarantees. I was not informed about that after asking multiple times. I was told well it’s in that very long contract. I told the rep to just cancel the service and was informed I would have to pay $399 early disconnect fee. I did not have any extra $399 as times are difficult as it is and said I could not pay that, Viasat kept trying to run the payment until it went through and took $399 out of my account leaving with not enough money to pay bills and have gas and groceries for 2 weeks. I’m furious at this company. Stay far, far away from this company. Bad business

They asked me what I would mainly be using the wifi service for. I told them gaming. But even with "excellent" signal strength, I have to use a LAN cable to stream my games. I paid for wifi not dial up. They're not getting another dollar from me. I don't care if it goes to collections.

Worst and I mean worst service and customer service ever. I got internet through Viasat in January, technician installed. We at that point could not access the router so I called in and they said it was on their end. So they were like give it 24 hrs. It will work. It did not. Called multiple times about the router to no avail. We still had no access. March 2nd comes around, guess what? No service at that point, I call in. They send a technician to my house. He does nothing, I catch him on camera sitting on our ladder playing on his phone. I call in to complain because this guy even bangs on the ladder to make my hubby think he is working yet he has no idea we are watching the whole thing go on. So I call in with complaint and my service still doesn’t work. They say they will call back. No ever called me back.

Too bad I can't leave a NEGATIVE 5 STARS! We retired in Kingman, AZ. We needed internet for Business & Trauma Therapy. I explained AT LENGTH how important this is! The $74 a month for the first three months, $99.00 per month thereafter plan was a LIE - we were charged $126 for the first two months, $ 156 for the third month! The service NEVER WORKED! NOTHING BUT SPINNY BALL, 24/7! We had to use our phones for Business and Therapy, or to watch a TV show. Canceling has been a nightmare! I called the first of March, 2024. They said they would mail a box and label to return the equipment. We had Hughesnet installed on March 3rd. Viasat never disconnected the service and continued billing us.

I had gotten Viasat because I work from home. Had it seven months. Within the seven months it kept dropping over and over. I kept calling over and over always saying they would get back to me then it would come back on and I would just forget about it. Finally I got fed up with it and I told him to send me the box. I canceled in September, they said they would call me back. They never called me back. I called again. They said that their line was very busy and to leave a number and they would call back again. Finally got through to the gentleman. I wanted to cancel. He said fine. He would call me back and he would email me all the information so that I could cancel , I waited and waited. Finally got a call back. They told me that my bill was still due. I said, "No. I paid my bill and I don’t owe you anything." Wanted to speak to a supervisor. He laughed and said the supervisor would call me back. Waited and waited.

I had Viasat internet at my previous address for over 2 yrs. I honored my contract requirements. I moved in November to a new residence and called to cancel my service. Upon cancelling my service I was informed of the equipment that I was to return. I returned every piece of equipment required. I have receipt from UPS of the return shipment. UPS confirmed delivery. Last week I was charged $286 to my credit card from Viasat for failing to return equipment. They claim they never received it. UPS confirms they DID. Viasat will not refund my money. Claiming they never got my return. This company has terrible customer service. I had multiple problems while using them. I would stay far away from Viasat. The internet service is not very good either.

I haven't had Internet service since Saturday, I called them Sunday morning to let them know. They scheduled a tech to come out today between 8-11 am. I got a text from the tech saying he was on his way at 7:15 so I got up to wait for him then I get another text saying he can't be here until 4:30 which is not good for me. I have things to do. I called Viasat and they told me that I would either have to wait for the tech or reschedule as if my time is not valuable. I then talked to a supervisor he acted as if I was a bother and did not like the fact that I called him out on my dissatisfaction before I knew it he put me through the survey and hung up the phone. The only thing good that came from the conversation is that they would give me a credit for the time I have been without my Internet. We shall see.

I recently purchased internet service! This company is not being honest to its customers. Super slow internet, they keep charging you more and more for bad internet! I regret ever using them! They did not provide the speed I needed to do my home job! They tell you 50 mbp. You're lucky if you even get 25 mbp, then they tell you to increase it to 75 mbp to charge you more and your satellite internet stays just as slow. You literally have to wait forever to go one screen to the next. They charge you a 345 dollar disconnection fee. I only had this 3 weeks. This company is being fraudulent to its customers.

Viasat promises business capable internet and lock you into a contract. It can barely support social media and streaming. Phenomenal lag times. When you call to say they are not providing the service they promised they apologize and say you will can cancel. Then 3 weeks later they charge your credit card. At the moment we are contesting with the bank and filing in small claims.

The equipment broke twice within the first months of service. This company thought it was appropriate to offer me only $26 for eight days of missed work from home after telling me the soonest they could send a tech to fix the issue, the second time the equipment broke down. I, like most, could not get eight days off work to wait for the tech. So I had to go back to Verizon and pay them $400 plus to get their service back... When it came time for the Viasat tech to come, on a work day because they don't send techs weekends, I got calls and a text that their tech couldn't find my home. Mind you they installed the equipment and I hadn't moved. I would have had to race and take the day off work with no notice to my employer as I was in the middle of a work from home rural work day. I wasn't able to do that this the tech never came -- this happened in December.

They will not let you cancel. You call and call and call and they tell you a hot mess of excuses including "there is no here to complete the cancellation". They said I COULDN'T cancel even though my contract was expired. Then after I fought with them to cancel, they continued to charge my card. They refused to send a box to return their equipment and then tried to charge me for it. You are better to go with the New Company that offers internet for rural residents.

I got Viasat internet because they were one of the only option for service in my area (rural Maine). They sent a technician who was a contractor to install the equipment. He installed the equipment and upon me trying to use the internet it wouldn't even load a web page. A few weeks later I had the same technician return to try to fix the internet. He supposedly "fixed" the issues according to Viasat's standards. This was not the case. I still couldn't load a web page with the internet. Following one month of having this terrible internet service I cancelled the service. But, there was a contract I had signed for two years and a $370 fee to go along with that. I was able to dispute it, but still had to pay $170. Shortly after I purchased Starlink and have flawless internet now. DO NOT BE FOOLED BY THIS COMPANY! IT IS A SCAM!

After calling Viasat and was told there is no contract they now say I have 2 year contract. They also quoted monthly fee but now want an additional $15 a month for rental of modem/router. I never made written or oral commitment to 2 year contract and depended on their quote for the monthly charge. They lied and continue to lie. They have nothing from me orally or written committing to 2 year agreement or additional $15 a month. I have filed complaint with the State of Ohio Attorney General and recommend that anybody in the same situation file the same in their state. This has to stop. They also do not have viable unlimited service. When your gigs run out the system shuts down. This is rip off company.

I'm currently on a 36 minute call with them now trying to cancel my service at the end of a 2 year horrible contract. The Agent is laughing at me because I'm asking for a confirmation in writing that the service is cancelled and he cannot provide it. He says he has sent it to my email twice although I haven't received it. Then he asks me to log in to my account online for confirmation of the cancellation....and it's still not showing a cancellation. He refuses to allow me to speak to a Manager. I have had nothing but horrible internet and service, not to mention each time I've needed to call because my service wasn't working, it takes 2-4 hours to get anything handled on the phone. I'm strongly requesting some sort of reimbursement for the many, many hours I've spent over these past 2 years trying to get the service that I've paid for.

I live in a rural area and I work from home so Viasat was our only option for internet. I had to sign a 2 year contact and agreed to pay $221.00 per month for 25 Mbps. (Dial up was better!) I suffered through the 2 years and was never late with a payment so I fulfilled my part of the contract. My contract was up January 2024 however fiber optics came to our neighborhood in December and I connected with another provider. I called in December to find out when I would need to call to cancel and was told Jan. 25, 2024, understanding I would need to pay for 2 more months, which I did.

This company is a horrible company. I cancelled service the day after I was charge for service (in advance) and they won't provide a refund. They don't even care about the customer... I would never ever recommend them to anyone. Horrible company

We chose Viasat because we live in a very rural area and they were one of our only options. The service was slow, we used the data allowance in the first week every month (even though we had one of the highest plans and they assured us it woud be more than enough for our needs when we signed up), and it was twice as expensive as our other alternative. We were lied to and tricked into a contract though, so we stuck it out. We waited until our contract was finished to cancel. They still billed us for an extra month (over 30 days after we canceled). Four months later, they billed us again. When I called, they said it was because I didn't return the equipment. Having suspected they would try this, I took pictures of the box contents and kept note of the tracking number.

I signed up with Viasat which was the worst decision I made. Since day 1 I've barely had service for streaming on one TV and my phone. I called mutual times to fix this and it was impossible. So I finally got a appt and they canceled it because I didn't answer the call soon enough. Then I get a call from them stating I was 300 over what my plan was for 60. How? I just got the service 2 wks ago and barely got to use it. They tried charging me $90 2 wks after it was turned on. Told them if they didn't fix it I wasn't paying it. Well I didn't! My friend who also had it his first bill was $160, then $180 and $180 and he dropped them. Also when I signed up they told me it was going to be $50 mth and I qualified for extra $30 off but when I called back after accepting the service they then told me it was $85 a mth! Stay away from them.

They are terrible, incredibly expensive, very slow, no customer service. I finished my contract term (regrettably) and they sent a collection agency after me for the satellite they installed on my roof. They are ruthless, rude, and unreliable. Find some other option!

The connection was horrible, when it rains you will not have service. Constantly need to buy extra data, and calling customer support is a nightmare. No one speaks English. Tried for 3 months to get a prepaid box to send equipment back, never received box, was charged 324.00 for unreturned equipment that’s sitting in my garage waiting for the prepaid box each rep keeps telling me has been mailed out.

If you have no other choice like me then by default Viasat is for you. But anything at this point will be better than them. They promised one thing, then lies showed up. Expensive, slower than my grandfather. Save yourself from them if you can. Hope this helps.

Viasat is such a Crappy service and canceling is a scam. You pay for their highest service and it isn't what they say or promise. It also shuts down during rain and snow. Stay away from VIASAT. They won't let you cancel until Next billing cycle which you pay in advance.

Slow to no internet and if you cancel you have to pay anyways. They'll charge the min. for every single month remaining. I called to cancel and they tried to sell me more data, but I decided to cancel they charge me for the 22 months remaining on a contract I didn't sign and contract they send you once the tech is done installing the service so that way you have no exit unless you pay them for the agreement they created without asking if you agree or not. STAY AWAY

ViaSat sales agent stated that a family of 3 with only streaming (no cable) could be okay with 50 Mbps, this seemed low but thought it might work. They also stated a cancellation of services would be $200 flat fee. We agreed and started services mid-November. The services began. First issue was 50 Mbps was not enough, so we moved up to 100 Mbps plan with 300 GB. Within 10 days, we used up all 300 GB of data at 30 GB per day. Once used up, Standard data is so slow, couldn't even load my company's application before it timed out since data speeds couldn't keep up. We upgraded to 150 Mbps at 500 GB until a solution was found.

I was told my monthly bill would be $55.00, now all of a sudden it's $125.00 a month! I was mislead, now I am stuck with them for 2 years or I would have to pay $325.00 to get out of my contract. I knew that rate was too good to be true, don't use them!

I had a Viasat dish installed on my roof for rural internet service in and it was lousy. It took several visits from their installer to actually get it to line up on the satellite, and the service was constantly down. It would cycle for 15 to 20 minutes to actually download an hour long show. It was expensive and didn't work. The company sandbagged for a month in sending me the empty box to send the hardware back after I called and cancelled. That way they got to charge me an extra month of overpriced, non existent service to get rid of them. Buyer beware.

We live in a rural area with few internet options. We chose Viasat with high hopes the satellite would be best. We had TERRIBLE internet service. If it rained or was cloudy our internet would cut out. Even on a good day you couldn’t stream Netflix without it buffering. And we disconnected service early because of this so we had to pay out the remainder of the promotion pricing contract. $400! Plus it was $95 additional for them to come take the satellite off the roof. Otherwise you got charged for not sending it back! I would never recommend this money pit service to anyone.

Way too expensive for horrible Internet connectivity. Then they changed us $500.00 when we cancelled service. Extremely slow when it did work. STAY AWAY IF AT ALL POSSIBLE! Plus, their technician told my mother that she needed to get a smart TV, which is totally wrong. She doesn't use any streaming services and wouldn't know how to operate the TV.

Viasat is the worst internet company I’ve ever encountered. The service is awful and even though I returned all my equipment through UPS they still managed to withdraw funds out of my account. Also sent a balance to collections. After contacting them they informed me that equipment had been found however I never received a refund.

I've used Viasat going on 10 years and every year I've gotten more and more frustrated with them. In the past we've had up to 4 accounts with them to provide internet service to two resorts, this service has been unreliable and slow even though we are paying for the top tier service. During the winter we close the resorts but viasat does not allow us to hibernate the service, so we have to drop it to the lowest plan. Many times over the years I've called in to do this only to find they never changed our plan and we are forced to pay the expensive plan without using one bit of data.

Moved to rural area year ago. Not many options as far as internet. This was it. Terrible service. We really have no internet for $97 a month. And Just found out they took an extra payment out! Fed up.

Slow to No Internet: Within just six days of using Viasat, I've encountered significant issues with the speed and reliability of the internet service. There have been prolonged periods of slow internet, and on several occasions, the service was completely non-functional.

Describe your experience: 11/16 I had installation done with Viasat at about 2:00 pm, that same evening I couldn't open app, couldn't set up account after trying 5 times, and plus technician didn't give me receipt for installation on a pole (that's a tax write off for my business since I do work from home 1/3 of time). So with those issues pressing, at 8:00 am on 11/17 I called to stress my concerns under a 24 Hour window I was having and just cancel with them. They wouldn't do it without a $400 cancel fee! I was appalled and argued on the phone with Charlie ** and someone named Bal, for an hour and a half stressing that most places honor 24 hour window of return or canceling free of any charges.

I had Viasat for over 2 years (rural and lacked options). Discontinued service and they are charging me $95 to have their technician get a box on the roof. I asked when canceling if they expected me to go on roof and guy said no. Plus they want the entire ethernet cable, also up to roof. Their internet service was a rip off and I would run with one game update and always lagging!

If you have any other viable options, please use it. My family and I have had a horrible experience since day one. It's only my husband and I, adult kids that do not live close. We both work M-F and for the most part there is no -one home on Saturday. Each month we have to Pay for additional megabytes and gigabytes. We were gone an entire week to get an email saying that we've exceeded our allowable minutes {While we were out of STATE}. I showed them the receipt from the Hotel we were in from check in to check out to be restored. The following two weekends the same. I pay for additional minutes at least TWICE a month and There is NO ONE in our Home.

Have had Viasat for too long now. It was sort of ok, at first, if you didn't mind rain getting in some piece of equipment and service stopping, or being told it must be cloudy in your area, it wasn't at all. Or if you start the new cycle and 3 days later there are no bytes left, but you've not streamed or played a game or anything related to using the Internet other than 2 phone calls for...10 minutes each. Then they say if tech has to come out then you will be charged ???? or you can get this service for technicians for this much per month and suddenly, the service improves to only sorta spotty.

Service was horrible and would be slowed down after 4 days every month. Returned all equipment and they still charged me $265 4 months after last bill was paid. When I contacted them they said I didn't return transistor off roof. I did return it after climbing on the roof and taking it off myself. They claimed they never received it so it was my problem. Would never recommend or use again.

Viasat internet service is poor. Discontinued service and they are charging g me $95 to have their technician retrieve equipment from our roof. They said I could go out on our steep roof to avoid paying the fee. I never would sign a contract agreeing to pay them to retrieve the equipment they want back. Their internet service was a rip off and I would run out in three to four days with about four to six hours of streaming. They need to be put out of business. Switched to Rise Broadband and it is excellent.

I've only had this service for about 2 weeks, it wouldn't connect to Roku, it wouldn't hook up to our tablets and it interfered with our mobile wifi as well. Called to cancel and was informed I was getting charged almost 400 dollars for an early termination fee, for service I couldn't even use. Customer service reps were very rude, argumentative & kept trying to get me to let a tech come over to see if he could fix all the issues. Seriously!!!! After this whole experience and the conversation I had today with your reps & being charged the 400 dollars, I'll take the hit on my credit for this 'cause everything about your company and how you represent your value for your customers is nothing I've ever experienced before.

I have been "trying" to cancel my service since October 9th. Thought it was canceled until a charge came out of my account for the monthly payment which I wasn't expecting and had other bills going out so it caused an overdraft. Called customer service immediately and requested a refund. After hours on the phone and being told a manager would call me back, I call back today 10/30 and my service still has NOT been canceled!!! I am furious. They refused to cancel for today, said my service will be canceled on 11/16. Why??? So they can keep the money that I was charged!!! This company is horrible! Not to mention that the service is ridiculously slow. So happy to have my Starlink!!!

The first month with Viasat was fine, however, after the 2nd month things changed. I could not watch TV because of the frequent buffering and my computer was very slow. They also told me I had used all of my data and must upgrade. There is no way I could have possibly used all of my data. My bill went from 66.53 a month to 201.50 a month. I live in Ohio and Kentucky, so am only here part time. Besides that I am 82 and am not a gamer nor am I on my computer all day. I very seldom watch TV until the evening news. This a absolutely a scam. I called today and could hardly understand what she was saying. She told me I would have to call back tomorrow because nobody was there who could help me. I was also told at the beginning there was no contract. I'm betting that will be another lie.

Don’t use this provider. Called them because I couldn’t remove the transmitter from the satellite dish. They said they would send a technician for $95.00 or hire a handyman. How is this even legal. They absolutely are in my opinion the worst customer service representatives I have dealt with. Save yourself a big headache and use someone else.

I am giving it one star because at least I was able to work using the service for three and a half months, until I couldn't do it anymore.

I am a tech savvy person who uses a variety of internet providers between my home and multiple business locations. When it comes to Viasat, my service is CONSTANTLY down, not even counting when the service is interrupted for weather. I have had technicians come out three times after spending hours over numerous occurrences on the phone with customer support. I’ve been given every excuse you can imagine- that a satellite is broken, the “beam” I’m on is oversold, I’ve used my high speed data (while I’m looking at my account and can see that I am nowhere close to out of data), and ‘there’s nothing wrong with my service’ while the modem is red and there is no internet.

Hi everyone I have been a subscriber for more than two years and just received charges due to the fact the old plan was phased out. Reading all the issues of trying to close my account I will find out Monday how it goes. Here is a link. I hope it helps all with current or future issues. You may also write your State Atty. General and file a complaint there. Here is a link for small claims rules: **.

After fees, 220 per month for 60g. There are two people in household. Movies constantly buffer, sometimes every 30 seconds. 60g lasts maybe 2 weeks. With just 2 phones and a few movies. You still need to pay even if their equipment fails. They have no alert that says something is wrong with system. Customer service will make no compensations. I was told when a service person comes to check issue, if the issue is faulty equipment, I am responsible to pay for replacement. If you have any other option in your area, try them first. This is a last resort company. I did cancel service.

I moved to a fairly remote area a few months ago, and decided to go with Viasat for my internet due to my usual internet not being available. Right from the very beginning, I wasn’t getting any reliability at all. It was freezing or just not working at all. I called to figure out what was going on and they told me it was because I wasn’t paying for their high speed and tried to get me to upgrade my plan. I refused because I don’t use it that often and I’m not getting batted into premium services, when all I need are basic internet services. I watch an occasional movie or TV show, but that’s all I use it for. I have Verizon for my phone, which is actually reliable, so I can do most things through that. So I told them I wanted to cancel before the end of my first month.

I allowed a person to place a sign for Hughesnet satellite in my yard. After about 3 months I called about the service. I was told that being a disabled veteran I could have unlimited internet for $55 a month. I signed up better later was told that Viasat would be handling the service. After the equipment was installed and approximately 3 weeks later I learned I was being charged approximately $96 about every 10 days. Trying to call the company became a nightmare. They will not let you speak with a representative until you pay them upfront. I called Hughsnet, they had no knowledge of my account. I was told they weren't Viasat. So I have contacted my local news channel Channel 6 on your side. Hopefully, I can help someone else.

I've only had Viasat 3 months and it was used up in first 3 days each month of having it when it renewed each month, then it wouldn't work at all the rest of the days of the month. Horrible service altogether.

This absolute ** show (fill in the blank) was pretty much the only internet that came to my rural area. This was the worst… When I say worst… I mean the ultimate poor excuse for internet. If anyone were to ask me about Viasat internet which they won’t but if they did…I would tell them to steer clear of this company. In the same sense of urgency you would tell a child not to trick or treat at the chomo house. This company has forever burned a hole in my brain that they are the definition of ** show. We called to cancel and they asked for a forwarding address. I said, "I am homeless now. We just lost our home," and he laughed. His name was “Herman”.

Reps lie, make up stuff as they go along, have inaccurate information, don't listen, make you repeat things...you end up with all kinds of hidden charges, cannot access your bill on the app, don't get texts or emails so they do not back up anything they say in writing, and it's a different story every time you call them. I don't know how any business gets away with this kind of **!!

I got Viasat two months ago. Never worked properly and made numerous phone calls to get the problem resolved. They not only shut off my Internet but hiked up the price from $114.00-$159.00. They told me I cancelled, which if they had people that understood English they would realize I did not. This is by far the worst experience I've ever had. Not only did they never tell me it was a two year contract, now they are charging me to get out of it. Disgusting. I wish I would have done more research on this hack of a company!!!

I have been a customer for 8 years. When I sold my home I called to cancel service. I was able to disconnect all utility services on 9/12, but due to how Viasat bills they billed me for the whole month. How is this ethical? Furthermore, I was told that I had to either 1) remove the metal box from the satellite myself, or be charged $95 by Viasat to have a workman come out, or pay a handyman to do it. Again, this is unethical exploitation of customers. I am a single woman who lived in the house alone. Viasat did not care and stated I could have had a neighbor take it down. Seriously? What internet company does this to their customers?

I moved in and the connection has not worked since DAY ONE- slow slow service response. Can’t get a tech out til almost a week later- then have the nerve to talk about a bill of $125 when their Svc doesn’t even connect to begin with!!!

Early termination fee is bogus. $300 for bad service is not acceptable. Paying more than what it's worth. Charges you with multiple fees and they take forever trying to refund you a measly $300 when you have paid twice as much before canceling.

Absolute Rip Off. Do yourself a favor and get Starlink or any other internet. Horrible service all the way around. This company should be shut down. How are they still in business. Look at all the other reviews.

In fact you might be happier with the plague!!! No joke!!! Current customer and regret evert minute of my ex with these thieves!!! How is it this company is not under federal investigation?!! I pay these idiots for 150 gigs of high speed internet which is constantly buffering and somehow barely last 3 weeks. I use this service to stream for my firestick and my life is so busy I hardly ever have time to sit and watch. The customer service reps have been so well trained on their scripts no matter what you complain about they have an excuse! They have me locked into a 2 year contract. Clearly they know they suck but need your money! I'm telling this company can't be legit and if I was better educated on how this works I'd start a class action law suit!!!

Viasat was a huge disappointment for me. I explained at the beginning that I needed streaming and I had a gamer in the house and that I needed the correct plan for both people. The gaming turned out to be intermittent and streaming was out of the question at the same time. I had to go to a better plan which by the end of the month ended up causing me almost 400.00 dollars. Then they kept charging me even after I Quit them. I never Never did get the money back. I think it was close 500 hundred dollars.

I received a call confirming my appointment yesterday and took off work today to be available. Two hours before the installation that was scheduled last week I received a text saying they weren’t coming. That the equipment didn’t show. I called and spoke to Amy who was not apologetic at all… I asked to speak to her supervisor and wanted his name. She refused to tell me his name or contact information. I called Hughesnet and they are amazing.

Terrible experience: Internet speed was 5 times slow than what was in my contract and ViaSat was not able to fix it. When I cancel service, they still took earlier termination fees while they promised that within one month termination will be free.

They charged my card over $300 even though their internet sucks. I’m not paying for something I can’t used. The advertisement claimed it was for AT&T but it’s not. It’s Viasat. People don’t waste your time or money with them. They are scammers and liars.

I signed up for Viasat after moving to a rural area of North Carolina. The service is horrible. It’s extremely slow and dropped signal often during my working hours. I do not recommend using this service. The customer service was extremely difficult to work with. After going in circles I finally just hung up on them. All I want to do is cancel my service. Then they tell me I have to climb up on my roof and disconnect some piece of their equipment and return it or I will be charged and they will not help. As a single woman with no ladder or help, that’s a very unreasonable request and also puts me in harm's way due to your installers decision to put the dish on my roof. PLEASE DO NOT WASTE YOUR TIME WITH VIASAT!!!

Do not use Viasat ever. They will lie and say you are not under contract and that it is a month by month basis. Once they set up the internet you are trapped. The internet does not work at all. I couldn’t even use just my Ring security cameras with their internet. You could never stream anything at all. When you call to cancel they want to charge you over $300 and say it’s not their fault your internet doesn’t work. Save you money and get Starlink instead. Same location but it actually works. I can stream movies and my security cameras always work now. Viasat is the biggest scam to exist. It is criminal how they steal from people!

Horrible service, have to reboot the system numerous times a week. I even upgraded to more high speed internet but somehow I always run out before the end of the month. Even though I am at work during the week. I am. Stuck with a two year contract for the worse provider ever.

This company has horrible service. Living in a rural area with limited service providers. I haven’t even had the service for 30 days and I’ve cancelled. My usage was for the month was used up with in 2 weeks. The monthly fees are very high. I explained to them I work from home with a lot of data usage. Of course they said, "We can help you." What a joke. So I cancel before the 30 days into the contract and they are charging me $350 to cancel. Unbelievable. After further research I went with Starlink. What a difference. Do Not Use Viasat unless you want crappy expensive service.

They offered me a business package in which from 8 am to 5pm daily downloading and uploading would not count against my data. I went over the locations in which I downloaded and uploaded items from and to for the crafts I make. They said all this was allowed with the package. Every time I download, it counts against my data, I call them about it, and I get lies after lies about why the data was used. Today I call and speak to them again about this, and I am told that downloading is not allowed and counts against my data, even during business hours. This company makes it a habit to lie to their customers. They like to take advantage of the ones that live in rural areas, they know we have no other option and must take the abuse for the time being. It is sad what companies are allowed to do and get away with and still call themselves helping their customers.

I have had Viasat internet service for 2 years. Unfortunately, I live out in the country and nothing but satellite service was available at that time. We started losing our internet service about 5 months ago, and had 2 service appointments to try to fix it without any luck. It would work for a couple days and then go in and out after that, for up to 20 times a day. The last 5 weeks we have had zero internet service and have been using our phone's hotspot for internet. The service rep could clearly see that we have not had any usage during this period and could care less.

1st my roof was damaged when the satellite was installed and I was told someone would fix it. It’s been 3 weeks and nothing!! The internet service is way overpriced for the quality you receive! I’m not happy with this service at all!

We out of no other choice had Viasat for 10 years. They cheated us out of speed and money constantly. No matter how many supervisors you spoke to. When finally we were given a option for internet I attempted to cancel 3 times. Spoke to multiple supervisors and was not refunded even after being charged 2x after I requested to delete account. I had no contract with them. They said because it was not confirmed 2x either way confirmed or not my requests were in their computer over several dates and supervisors. They still would not refund my money. The service that we paid 220. A month for we could not even use the phone internet service to make phone calls it was so bad. Stay away far away from this company!!! We had to call our bank, issue a fraud and issue a new card because they would not stop charging us.

First, I live in the country so I'm reduced to using satellite internet. I get satellite is not like cable internet. I'm very upset with their customer service or lack thereof. A storm caused my dish to mis-align so the internet is off more than it's on. Each time I call is the same thing. Unplug and replug the modern. *Wait 20 minutes.* "Huh you have connections issues. I'll set up a service call." *Wait 30 minutes*. "I am getting errors in setting up your service call but I escalated this. If you don't get a call in a week please call us back." In the meantime I'm paying for internet I can't use and their "easy care" program is a joke. I don't recommend this company to my worst enemy. I'd give negative stars if I could. With all the money they are getting you figure they could upgrade their systems

Viasat is the worst service I have ever encountered. You'd be better off with resorting to the old dial-up services than them. The 2 year contract is a trap to stick you with paying for essentially nothing but the equipment which is leased and must be returned to them. They even rob you to end service. I gave one star because that is the lowest allowed.

Even when you are within your data limits, your speed can slow to a crawl during high volume times, such as evenings and weekends, making streaming unpleasant-to-impossible. You don't even get what you have paid an exorbitant price for. But Viasat knows no one who had a choice would opt for satellite internet.

WIFI NEVER WORKED. 3x’s I called cust. Ser. They can’t help, no supervisor, was called a liar. They’re Stupid. Stole $365 from our account. SAVE A HEADACHE! DON’T EVEN CALL THEM. FROM SOUTH OF BORDER…

It's a scam. They know the internet service is horrible so they trap you into a 24 month contract and then make you pay over $300 in termination fees when you have to switch providers to an internet service that actually works.