Viasat Reviews

Viasat has not been the best company to work with. Firstly, they lied to me about their internet speeds. I always had a slow connection and connectivity issues. Very frustrating when you have a college bound teen in the house who needs the service for at home schooling. Secondly, once I cancelled the service, I was not told at all about all the equipment that needed to be returned. I returned everything except one piece that I couldn’t get to because I’m 55 and can’t climb onto the 3rd story of my former house so I’m stuck with a $164 bill. Viasat customer support was rude and cold. Would not recommended.

Viasat is SCAMMING you! Like other reviewers I have found Viasat to be extremely lacking in service with many of the same complaints and disfunction. Unfortunately, like others, my choices were limited to non-existent. My internet needs are fairly low so without other options I gave it a try. I went with the “Silver” plan with a 60 Gig allotment. The main use for me was to stream music, retrieve email, listen to Podcasts, do a little surfing and shopping on Amazon (all low bandwidth functions). I don’t stream movies or download anything significant so 60 Gigs was more than enough (or so I thought). I was hoping the service would be good enough to allow for wi-fi calling with my iPhone, but alas the high latency made it unusable for that. It was able to send and receive my text messaging just fine so that along with email became my main way to communicate with the rest of the world.

Several complaints and one decent one.... The bill has constantly gone up since we signed a 2 year contract in March from 120 to 170 with no good explanation really.... We specifically requested NO landline but we were issued a phone number and paid for it for a couple of months before we noticed we had one and had to call 4 times to request to have the landline removed from our account, each time telling us they had removed it and we're gonna issue a refund... Which of course they did not.... And we still have the landline on our account, it's just the most miserable experience dealing with their customer service....

Service is horrible, from installation to service calls, which has been done by the same husband and wife team. Rudest people I have been forced to work with. They would not let me out of 2 yr. contract, which I have now fulfilled.

I live in a small town rural area. I used to have Dish as my internet provider but they only offered 2 mbps as the highest plan. I wanted more speed, so I searched online and found Viasat. I got their highest plan Unlimited Platinum 100. I paid $214 monthly for a service that was always having outages and super slow. But I tried to give it a chance so I waited a few months. Still annoyed with how many outages and slowness, I decided to downgrade my plan to their lowest plan. When I changed it, it went to never having internet even when I only have one device “connected”.

I purchased Viasat's internet product because the wife and kids need to do school while I work over the feeble CenturyLink DSL connection at 8mbs. While the speed of their highest rated plan with 100GB of data is more than acceptable we find ourselves still running out of data at the end of the month - even with all streaming running over the DSL connection. My kids know that after school gaming also runs better over the CenturyLink DSL connection.

If you have any possible option avoid this company. Installation was a joke, they no showed/no called two separate times, when the first tech was there he barely looked around and said it wouldn't work (that was a week before I was moving in and working from home... on the Viasat internet we had had scheduled for a month or so when they ghosted us twice), when I started asking more questions about why he 'double checked' and realized that we could, in fact, install the internet, but that it would need to be a post in the front yard instead of the roof (so he wouldn't have the mats and I would have to reschedule installation). Unsightly and kind of a pain, but acceptable if it got us internet.

Satellite internet does not provide what they “market”. I’ve had Hughes Net before Viasat and it was beyond bad. There has to be something that can be done to provide reliable, affordable internet service to rural areas. If you live rural you are being discriminated against. We actually have high speed internet 5 miles up the road, but no one wants to service a rural area. They truly only look for the most customers in an area. If a company would provide fast, reliable service I guarantee the rural customers would pay it. Especially the business (farms) and families with school age children. With COVID here and not going away, reliable and affordable internet should be available to all. Satellite internet needs improving or done away with as it’s truly a racket.

Living rural leaves you limited options for internet. We have no choices as in other more populated areas which is a shame. Viasat is about the same as Hughes Net but much more expensive. I switched from Hughes net to Viasat as we needed more data. All their ads are very misleading. No satellite internet provider gives you what they advertise. Our hands are tied. I feel it’s a sort of discrimination because we live in a rural area. Not sure how the kids make it out here with limited internet for school etc.

Need another provider this affordable in my area and faster high speed internet and cheaper prices. Plus I have been with this company too long. I need a great provider.

BEWARE... This is the most expensive and worthless internet service I have ever been victimized by! I really do not think they should call themselves an VIASA, they should be called VIACRAP!! PLEASE DO NOT USE THEM... Go with local fiber-optic service and stay away from this satellite service. We moved to a so-called "RURAL area" right down the road from a casino and went with these guys until a fiber optic service was available. They are way..way too expensive, system buffers like nothing I have ever used before, and when it rains IT DOESN'T WORK... But you still pay. They charge you for so-called "signal increasing" and it does not help and they really don’t care. I'm telling you to suffer with what you have or pay more for VIACRAP!!!! Also, they want YOU to ship their VIACRAP back to them or send a tech out for $100.00 to pick it up after the lousy service they provided!!! VIACRAP has some real BIG COCONUTS!!!!

I think this service is very overpriced for the slow speed and very low data limit of 12 g a month. Also customer service is severely lacking if you have a question or problem. I have been with them for over 8 years and there are no customer loyalty incentives or anything to make you think you're a valued customer.

I am a rural customer with Viasat as my satellite internet carrier. I'm very unhappy with their service. Most of the time I don't get a signal and when calling Viasat to report the issue I'm told that everything is fine according to what they see. I continue to have issues with no resolution. Only one other carrier services our rural area. Neither company is willing to service the customer when there are problems with the satellite.

I was lied to by my sales rep from Viasat. He told me that the Unlimited 50 plan would give me blazing fast internet speeds. Good enough for gaming. I thought my problems had been solved. I later found out from their support team that Viasat speeds are unable to get close to what was promised. The thought of gaming with this setup is laughable, we have trouble streaming Netflix! I feel cheated and as an honest business owner, I don't know how these people sleep. Our old service was 5mbps and ran faster for less than half the cost. Viasat agreed through the BBB to waive the cancelation fee which is all I requested. A month later they sent me to collections for the fees. Avoid this company at all costs.

I am highly disappointed, called to cancel service due to Ida storm damage, supposedly canceled service, ended up with another bill of more than the normal bill. Called and was told I had to call back again to cancel service which was not mentioned in first call and still had a balance due after storm damage and no service from time of first call. I highly suggest not dealing with this company! I canceled my service and I suggest no one go with Viasat internet!

I've been a ViaSat customer for a very long time, they are very expensive and their satellite service sucks, and their customer service really sucks. I would leave them in a heartbeat if there was anything better or available where I live. I scheduled a new install with them for another home of mine, an hour after the technician is suppose to be here, I get a call, they can't do it today, maybe tomorrow.

My satellite internet stopped working in June and I spent over 10 hours on the phone with them. After 6 weeks, they never fixed it or sent a service repair person so I cancelled the service. They also charged me for the last 6 weeks when I had no service.

This is the WORST internet I have ever used. It was so awful, I ended up turning it off and using my cell hot spot. I complained numerous times and nothing was done. Their customer service is RUDE. The tech put the satellite on the ROOF of my rental home when he was told not to. I was charged $265 because I did not climb up on the roof and remove the piece of satellite that they wanted back. I sent everything else back. So, it takes a professional to install but a 5' 120lb mom can do it with no training?? I called to get some of my money back and they were very rude and told me no. DO NOT USE THIS!!! IT IS ALSO TERRIBLE INTERNET!!!

Buyer BEWARE!!! This company is absolutely the worst I've ever dealt with. Customer service is from South America or Mexico. English is clearly a second language making communication very difficult. Worst of all, every time I have called the agent was rude and not helpful at all. When I originally signed up I told them that I wanted to watch a major league baseball game every night. The agent told me that the Silver package would provide plenty of data each month. Well that was either a lie or just incompetence. My allotted data ran out half way through the month. So, I had to upgrade my subscription to the highest data package and it was still not enough. I WAS PAYING $200 A MONTH AND STILL NOT FULFILLING MY NEEDS!

I was on the phone with them getting my service. The lady told me it would only be 107$ with 50$ off. Got my first bill, it was 140$ and it doesn’t even show all the fees. She told me I would get 50 as my download speed and my internet is all unlimited high speed. Well obviously I wasn’t aware they don’t even offer all high speed and the plan I got was 170$ total. I was lied to. When the service guy came and put my satellite in he installed it right in front of my kitchen window and when I called him and called him to get him to come move it he ignored me every time. They wouldn’t activate my Wifi until I signed the 24 month contract knowing I would have no idea I received a plan I didn’t pay for. They told me I was getting 50 as my download speed and I only got 10. I called and complained multiple times and when you are on the phone with these people they just go in circles and nothing ever gets completed. I only had this wifi service for 5 days.

I have been a ViaSat customer since Dec. 2018 and only because it is one of the few rural internet providers available that offer the speeds I need to work from home, processing large files. Since 2018, I have had their contracted "tech" agents on site more times than I can recall, not counting the install which, by the way, on one such visit, I was told the dish was installed incorrectly. Two years after being installed. So they reinstalled the dish, left the original mounting equipment and never made good on ANY of their promises to have the roof damage repaired. So now the bracket just sits on my roof. Doing nothing.

Do not fall for their claims of speed, not even on average. Download speeds go to zero during daylight hours and are inconsistent the remainder of the hours after dark and much lower than quoted. Upload speeds never met contractual obligations. Service was requested the first working day after installation and delayed for 1.5 weeks. On line customer service has no knowledge and hangs up after long holds. I have been hung up on 8 times. They did not provide service per contract yet refuse to waive the monthly fee for cancellation. There is no escalation process to anyone capable of making a decision regarding reimbursement of fees for no service.

Read this before joining VIASAT!!! -FOREWARNED is FAIR-WARNED- Imagine waking up on a Saturday morning and having $300 taken out of your bank account. That happened to me today, all because VIASAT has record that I've not returned my business account equipment. That is correct. I still have my equipment sitting in my kitchen waiting on a box to send it to them. We had a residential account and business account. VIASAT sent a box for us to return our residential equipment to our correct NC address right away but THEN they SENT a box in June to our northern Virginia address to send our business account equipment to, even though we no longer lived there.

Upon termination of service I was asked to send equipment back - they said they would provide a box - never did - I requested a box no less than 5 times - they charged me $321 for failure to return equipment - I reversed charges - continued to request box - or another way to send equipment - they sent me to collections! Every conversation documented - no apologies - no responsibility taken - nothing. Unbelievable.

This wifi is the worst service to have, worst to deal with, if you call you’ll at least be on the phone for 30 minutes every time. The data caps are low, only giving you 60gb high speed. 600ms ping. Video games are unplayable. Unusable after high speed runs out. Expensive, and expensive to cancel. Cost me 300$ to cancel when competitors like Consolidated Communications cost 100$ To cancel. And Viasat doesn’t even take anything down! They make you do it!

If you are reading this and thinking about getting Viasat at please please do not. I got the service in September of last year when my daughter started school because of covid. I had great service for the first two months. After that I only get TV from midnight till 6:00 a.m. and they continuously tell me that is because I've used up all of my data and the bandwidth is too slow. I am paying $159 a month for nothing. Customer service is a joke. They either tell you to Google stuff or hang up on you. I cannot believe that ** like this actually exist and these companies get away with it. I had them come at 2 weeks ago because of the problem. Told me I had to pay $95 for them to come out and fix what was wrong with their equipment. Stay away from this company. I promise you you are staying away from the biggest migraine of your life.

If I could give 0 stars I would. I had Viasat for over 3 years. Unfortunately we had a house fire. I canceled my service a few days after. Viasat has now charge my card on file 3 times even after canceling. After many calls for a refunds nothing has been refunded. I have disputed every single charge. I now have to cancel my credit card to stop these payments. They have everything noted in the system showing that I canceled yet charges are still made. Horrible company to do business with.

They came and put the sat on the side of my building, told me if it wasn't good they would come move it 1 time free, LIE.. I get slow sketchy internet at best. Can not stream a movie without watching the little circle on the screen every 10 minutes. They blame it on everything but themselves. DO NOT USE THIS COMPANY!!!!

Cancelled in April because I got Starlink, 4 days before a new billing cycle. Viasat continued to bill me and never cancelled service. I put a stop payment on them and asked for a refund and I would pay my early termination fee. They sent me to collections for the termination fee and won't refund the month they charged me for when my service was supposed to be cancelled. Total scam and they are screwing long term customers over who try to cancel. My advice, if you know you are getting starlink, call your bank and put a stop payment on Viasat before you call to cancel or they will keep charging you and screw you over. This company deserves to go out of business.

There is not one single item listed in their website that came to truth. There has never been a single day that the MBPS reached anywhere close to the intended amount of data streaming. I have spent 18 days getting them to discontinue my service. They still tried to get me to stay. Paid the 15 dollars a month for early termination gladly!!! Noting but excuses. No Customer Service, Chat is a waste of time, every caller is overseas. This has to be the worst company for doing business I have ever has a part of doing business with!. Run as fast as you can in the other direction. A mouse in a wheel would provide better internet service than these bozos. By the way the website has nowhere you can leave any reviews. They also will not confirm other review sites for their name. It's so bad that even their phone system goes down during the call because they use internet phones. Define Irony!!!! Shut this down now before it's too late.

These are all facts about Viasat internet, forget about playing games online. Their speed's too slow, movies are grainy, some you can't watch, took them 2 weeks for a service to fix a small problem, while internet was off, double charged me in a month before, taking charges of a unauthorized debit card 6 days earlier than due date said didn't receive it, sent email with bank statement to prove it was paid. Said it has to go through corporate, sent it to corporate 7 days ago they say it was going to take another five days, called them. They was rude and said they didn't see it, and it will take another 5 days, one person said that bank statement wasn't in English, of course it was, so they must of seen it now. They are just playing games, still not on, this was 10 days ago, When it's cloudy or raining, it does work, All around this has to be at least one of the worst company I ever done business with.

I got Viasat because of the "high speed" promise that they had online. When it worked it was pretty fast but it didn't work most of the time. I have a business account so it is labeled as "unlimited" internet. WRONG!! It has very SLOW latency and causes multiple problems when video conferencing or trying to communicate with a server that is off site. The "allotment" of internet Megabits is eaten up in several days and I am put on LOW priority in the satellite and usually speeds near dial up. They also want to charge $175 dollars to come out and make any adjustments to make it work better. This should be free!!! They make you sign up for 2 years of service with a penalty if you cancel your service early. Of course they do that, as they KNOW that their system stinks.

I ordered ViaSat because it was all I could get out here where I live. It's a terrible company. They want to charge you for something that you don't even receive that doesn't even work. Terrible company. I would never ever recommend them. I would rather do without than have ViaSat.

Fine company....until you have a problem. Off-shore call centers are about what you would imagine, terrible. Seems like no one speaks anything close to English. I haven't found a way around them yet.

I was a Viasat customer for 1 contract cycle. The service is slow at best, and generally poor. Buying the higher plans will result in throttling with moderate streaming. Look for 4g Unlimited Internet.

So far I have called and had 2 service appointments schedule. I have taken off work two days for these service calls in which a technician never showed up. Viasat did not contact me to reschedule, They just changes my appointment date with no notification. I called back and spoke with a supervisor who was no help. I was told that I just had to understand that they had issues with the system and that a technician would be at my home on the 19th. When I asked how I could be assured that they would show up this time, not wanting to take off from work another day and them not show, I was told that I would just have to wait. I asked for a courtesy call to verify appointment and was told that they does not do that. After 2 days taking off work and 6 calls, either on hold it hung up on, I still have not seen a technician. DO NOT USE THIS COMPANY,

My Viasat experience was a painful one, to say the least. I was a remote employee and moved to a rural area with only access to Satellite internet, so I wanted to go with the best option. I started with Viasat Home, but quickly realized I could not have internet calls, meetings or sync documents with my company. A tech came out to check the hardware and told me I should upgrade to Business as he knew that there weren't Business customers in the area and so I would have better and more consistent bandwidth. The only thing that changed is that I started paying almost $100/month more AND the 24 month contract started over (which I wasn't made aware of).

Speeds are slow BEFORE you reach your data cap, especially during daytime hours. Nighttime hours are actually pretty good (12am-8am) for satellite internet. There's a noticeable delay in voice only phone calls (ping rates over 900ms are expected for any satellite provider). You will generally find yourself explaining that you have satellite internet on every phone call - I personally get tired of explaining why my connection is bad, and having to repeat myself several times during the call.

I scheduled services with this company but couldn't get the satellite installed on my property. I had to pay $100 deposit and every time I call to see where my refund is I either get put on hold and no one comes back, lied to or hung up on. If this company has to steal $100 how reliable are your services anyway? Your customer service is terrible and that's the easiest part of the job. I'll continue to spread negative reviews about a pathetic company that needs to steal.

Be very careful when taking service with this company. They tell you one of the benefits to using their company is not having a long-term contract. Once you try and cancel, say if you move, they charge you a cancellation fee for the contract you never had telling you that it’s not a plan with a contract but you still have to pay a cancellation fee because it’s a contract plan, because they all are. You will waste hours of your life with this company for a subpar product and horrible customer service. They were supposed to send boxes to return their equipment over a month ago, I still haven’t received anything. That will mean another call with over an hour on the phone. They are extremely difficult to deal with.

I felt I was being unfairly charged for subpar internet, so I called to get an explanation and was treated very poorly which led me to attempt to cancel service. After being transferred around the company and having to call back several times only to get to the same condescending customer service department. I thought TV satellite companies were hard to deal until dealing with Viasat. Hands down the worst customer service I've encountered. Internet speeds are also extremely slow for the cost. Very disappointing.

I returned all Viasat items via their detailed return box and UPS shipping label in February. They keep trying to charge my cc $265.94 for "missing equipment" that was in the box. They have "escalated" my complaint and I have been told that there is nothing they will do. The weight on the UPS receipt is the correct weight of all the returned items according to one of the customer service reps I spoke to. How else can I even dispute this? The weight on the receipt is all the proof I have. I kept my contract over the required 2 year contract term but they are determined to bill even more money from me. I cannot be the only person to deal with this fraud.

After 4/28/21 install could not happen, I never got my refund of $100. I followed up on 6/7/21 and was told I'd get it in 2 days and didn't. I followed up on 6/22 and still no resolution. WOULD NOT RECOMMEND EVER.

***WARNING*** Absolutely no recommendation for this internet provider. I signed up for the plan known as "unlimited" 25. Sounds simple right??? WRONG??? No plan could be further from unlimited. First of all the the plan offers the consumer 25mbps in speed for $75 a month which is very acceptable for rural areas. The problem is these speeds are not guaranteed and are subject to reduce depending on "network congestion" ((a term I heard a lot during the numerous troubleshooting calls)). I felt as though I spoke to the Viasat team more often than my own children which is crazy...

Stay away from this company. 2 year contract. no way to get out even if they cannot provide you with decent service. Unwilling to help out to resolve any issues. Their cancellation policy is awful. Customer service is subpar at best.

In an attempt to get service the representative ran my credit and refused to send me information concerning how they used my credit or what the contract was prior to me signing up for it. When I explained to the first person that I didn't feel comfortable agreeing to anything that wasn't in writing they hung up on me. The second person told me that they had already told me everything I needed to know. Very sketchy.

The technician installed the satellite dish facing a bunch of trees therefore I have no line of sight to their satellite. This means I have no service. The second technician says that I would have to cut the trees down or at least all of the limbs that are in the way to create an open path. Not happening. I now have to pay to have the transceiver taken down but that fee does not pay to have the entire dish apparatus taken down or the holes in my roof repaired. Viasat takes no responsibility for their technician’s mistake. Cost is filtered back to the consumer.

Bad reception. Promised high speed. Lies. Moved tried to ask for return box for equipment with instructions, never came after 5 calls. Sent back what I thought they needed. They bully, threaten and have no response but to make the customer go back and ask the new owners to remove the equipment they want. I would hire an atty, but the hassle and money is not worth it. DONT USE VIASAT FOR ANY REASON.

With this company I have encounter problems. I do one time payment paid in full they compromise my information by manually put it in automatic withdrawals. I never signed up to have my card automatically have withdrawals coming out my account. My credit card Union contact me indicating could be some fraudulent activity going on with my card. When I check my account I seen that the company made a withdrawal from my account without my consent. This company payment without your consent regards to how many cards you use on file automatically going in generate having automatic payment withdrawn from your account. I'm going to disconnect my service. Fraudulent activity.

Viasat is more than disappointing, it is a mistake that you don't want to make. I purchased the Premium Plan ($249 per month) because it boasted the fastest speeds. Yet, the fasted speed I ever received was not enough to read and/or send simple emails with no graphics. Forget about watching a YouTube video or uploading pictures to Facebook. Today, I waited on hold for 46 minutes with Viasat's Customer Service to speak with someone to disconnect my service, and finally, I gave up and will call back early tomorrow morning when perhaps the wait time will be reduced. On an up note to my Internet woes, I discovered last week that AT&T Fixed Wireless was available for my location.

Installed three weeks ago, worked poor to fair the first 10 days, has not worked at all since. 6 calls to customer service with no resolution. I cancelled contract and they want to charge me $345. I will contest this via my credit card company since the service does not work.

If you are looking for great internet out in the boondocks, you found it. That said- be prepared for an excessive amount of frustration trying to do ANYTHING with them once you are set up. One agent hung up on me when he couldn't answer my question, and I was transferred to the same number multiple times even after telling them that I was having issues with the system not recognizing my phone number. Why would you transfer someone back to an automated system ASKING. FOR. A. PHONE. NUMBER?!? Seventeen phone calls to different numbers I was given later, still no assistance. Guess I'll be going home to figure it out myself again. I mean, c'mon. Like I said- excellent product but at a cost of any semblance of customer service.

Sent equipment back to them after waiting for their box to come. They charged my account 324.00. Have called numerous times for a refund and it's been 3 months. Now they tell me I was supposed to get up on top of the house myself to get a receiver off the dish???? I am too old for that for one and why would they expect anyone to get on their house to get a receiver off the dish???. This company is horrible.. Do not use them.

First off lied about service quality. They will tell you you get speeds up to 200 mbps and upload up to 12. Key word is up to. Really you get 20 and 5 if lucky when it works. When installed the dish was misaligned 10 mins after tech left. Send another same thing. This went on for 3 month+ multi techs and still charging full rate. Then if you cancel you get the early cancellation fees to deal with. This company is out only to take your money while providing you with poor or no signal while charging over $150 a month. Buyer beware.

I ordered service Mar 9, cancelled service the same day after my husband got service thru Spectrum. I was initially told 7-10 business days for our $325 refund. I called on the 12th day to be told it’s 7-14 business days. So I waited. I called Mar 29th, I was told it was processed the 28th. I thought it was weird being it was a Sunday so I called my bank. They said they hadn’t received anything and that the delay was not on them, but maybe the bank Viasat works with just doesn’t process things the same and to give it a few days.

The frustration of dealing with Viasat and the outright illegality of their billing is mind-boggling. I never signed up for their "Easy Care" package at 8.99 a month but found it on one of my bills. They agreed to take off one month after a frustrating 45 minute chat session followed by a 20 minute phone call, but not the previous month. Also, the service has been going downhill and they are clearly trying to force everyone onto the gold service if you want to stream.

I have had this service from Viasat for 8 months and it is slow and terrible. We get maybe 2 hours of Netflix for $100 per month after that it is just mainly buffering. This is one of the plans that they call "Unlimited". Do yourself a favor and avoid them at all cost. I am in a 2 year contract and I receive very little to no service each month.

I signed up for their more expensive plan which had the best data allowance. The plan gave priority data as well. After being satisfied they suddenly took the priority data away. They claim they sent notice but I did not get it. Now, my service is at times as slow as dial up. These people are thieves. I pay a higher bill than probably most places in the country. It’s nearly quadrupled cable internet, which is not Available in our area.

The people at Viasat are the most unhelpful, uncaring customer service reps that I've ever spoken to. Their manager is also horrible. I paid my bill and they tried to debit my account twice. The first one went through, second one didn't. They're telling me that they haven't received the payment and they refuse to do anything about it. I sent a fax with my bank statements and bill as they requested, and they're still saying I didn't pay. They refused to help in any. Terrible company.

Sketchy service and frequently no service at all. Numerous calls and several technician visits resulted in no resolution of the problem. When I terminated the service, I was charged over $300 for early termination despite the fact that the service was inferior and often nonexistent.

I live in a rural area and a misleading internet search stated this company had a well rated consumer review for internet services. Since internet is very limited for those who live in "the woods", I decided why not. Huge mistake. The First issue was when the initial installation. They called me the day of approximately 2 hours prior to the time agreed upon and said their tech didn't have the proper equipment to install the dish. (who doesn't carry the equipment to install a dish which is your main job???) so it was rescheduled for the following day.

I haven't had their internet since 8/20 and today I logged into my account and seen my charges were over 1200.00. I was floored.. They told me I was charged from then til now. I was like how I was disconnected.. He said 'cause I never asked for a cancellation or disconnection.. Meanwhile I have 2 emails proving I did... These guys are crooks... 0 stars if I could.... No way are they going to get away with this.. I'm contacting BBB.

I signed up with Viasat for a 24-month commitment for 50mbps, was told I could cancel for $180, and that the removal of equipment would be covered. In those four months I made numerous calls to customer service saying my internet wasn't working- their advice, send a technician out 3-5 days later. When I talked to them about internet speeds, and how mine was inconsistent for anything, they told me- "So sorry, you can downgrade your plan if you want?" Four months later, I tried to cancel my plan and they want to charge me $300 for 19 months remaining on my contract, $95 for a technician to come out and remove the satellite, and they refuse to make right with anything. They don't care about the quality of internet, satisfaction of customers, or what their employees told you previously... Tread carefully with this company.

The most horrible experience I have ever had. You could not watch a program without it buffering 2-3 hours nightly. We had no service for 35 days. They made and cancelled 3 appts during that time. They expected to be paid for the 35 days of no service. They was trying to bill me for 240.00. I am constantly being pressured to pay them over 400.00. I changed my debit card.

I have Viasat as my internet as Not a lot is available in rural areas. Since I've had it, my connection is so slow it takes sometimes 4-5 minutes to load. At night I'm not even able to use the internet as nothing will upload, download or cooperate in anyway. I called from the start the company over and over to ask for help, getting the same responses, repeating the same procedures given. And when I told them I was repeating the same steps again that didn't help the 3 previous times, I felt the tech I was talking with, was very condescending and insulting as though I was stupid and didn't know what I was doing. I never could get someone out here to see if the problem was in their equipment. The amount I have to pay them for services is ridiculous. I don't recommend them at all.

I originally obtained internet service from WildBlue Satellite. Wildblue was acquired by Viasat. My original account plan was for 15 GB usage for $ 90.51 per month. The cost was based solely on usage. I have retained the same plan since the initial installation. On 1 March 2021 my Visa account was charged $94.66 for my monthly fee for satellite internet usage. There was no explanation or notice in my account file for the additional charge. On 10 March I called the Viasat alleged customer service. As best I could understand the Latino customer service rep he indicated that the additional charge was some form of tax based on my leased equipment. I explained that I had no lease agreement with Viasat for the equipment and my payment was based solely on “usage”. He could not provide me any information as to what government entity the “tax” was being submitted to.

When calling to see about getting service, I was told what I wanted would be $112 a month which is $30 more than what I paid for my last internet service per month.. then I was told it would be $150 installation fee.. when I told the lady I'd have to think about it, she got very agitated and asked me "what was I going to do for Internet service?!", and I told her I had internet on the phone and I didn't appreciate the attitude and that I would be looking elsewhere.

They charge a lot for unlimited internet, unlimited is really not unlimited. You only get so many gbytes a month and if you use them up you practically don't get any internet until the next month. I got it and did updates on my son's Xbox and it couldn't even finish the updates before the internet ran out. It was very upsetting. I paid over 200 a month for me to just have to connect to my phone's hotspot to watch movies. The internet doesn't even work enough to stream an entire movie. It's really sad. When we moved we didn't go into an area where the internet was offered and they still refused to stop our contract. They won't pick up their own equipment, making my husband go to our old house to unbolt the satellite off the house. It's not a good service, and I wouldn't recommend to anyone.

Viasat is the absolute worst internet I have ever had to deal with. WAY too expensive for internet that doesn't work. Don't try to stream anything because you will get 10 secs of show, 45 secs of buffer.

The WORST customer service. I had to take a day off and drive 2.5 hours to meet them at my rental property to set up service (for which they charged me $100). They called 3 hours before to confirm, then again 30 minutes prior, when I was already 2 hours into my journey, to tell me they didn't have the equipment and would need to reschedule. Why didn't they tell me that on the first call? When I told them I couldn't take another day off and needed to do it on a weekend, they refused to work with my schedule and acted as though I was inconveniencing them!

Having no internet is better than Viasat because they fail regularly and charge you more than any other company. Viasat failed to provide service for us where no device of ours would connect for months in the afternoons and evenings and when we were forced to find an internet company with reliable service they’re charging us cancellation fees. They even refunded our monthly fee in full in December because their technician admitted they know they’re completely failing their customers currently. We are a nonprofit from 1924 started by Babe Ruth and Lou Gehrig that’s saves 101,800 members from homelessness and they haven’t budged despite me telling them it’s illegal to charge cancellation fees in the US when they didn’t provide service.

Where do I start. First I called them to cancel my service one month prior to selling my house. They canceled it that day leaving me with no internet for a month. When I realized what they did, they wanted me to sign for another 24 month agreement to reconnect the service. What?! Of course that made no sense and never heard an apology for the inconvenience they caused. Then I had to repeatedly called for the return equipment box. I could get every other package from every delivery company but for some reason I couldn't get their box. FINALLY, over a month of calling, I got the box. I returned the equipment in a timely manner and thought I was done with this company but no! I received a charge for $265. I called them that evening to understand the charge for equipment when I returned it. The rep confirmed that they received the equipment and I should receive a refund in the next 7-10 days.

We have had service with this company since 12/2019. I decided to move away from our DSL provider because of the low speeds, and Viasat was one of only 2 other options. When I first did research on this company, we didn't find a lot of bad reviews at the time (apparently this site never showed up in my searches). When they hooked up, the tech was friendly and knowledgeable, and didn't give any impressions of being a horrible choice... That's where the good times ended with this. Since then, I've had to bump our service up to the max in our area, and increase our bill to a whopping $165 a month. And STILL, we get 1-2 weeks of good service before we top out. 2 Tv's and a computer, with occasional cellphones (2) on the network. This somehow equates to 200+GB a month in data use...

I contacted Viasat for service and explained I needed unlimited data as I use it to stream and was informed that there plan was 25/Mbs unlimited for $100/mo for the first 3/mo then $150/mo. It would be a 24/mo contract. Of course I agreed. After a few days the installation was performed and after the installer left I was then emailed the details of my internet. This is where I found the hidden information that I was only allowed 60/GB per billing cycle after which once you exceed this they prioritize the data. What they actually do is throttle your service. Before HULU and Netflix worked only because we had not exceeded the 60/GB. Once the 60/GB was passed HULU will no longer load, Netflix picture is fuzzy or continues to buffer so if you don’t mind only being able to watch Disney for $150/mo plus the $7/mo for the Disney channel that’s fine but this internet is definitely not worth the money.

We tried this provider and the customer service was ok. Had to get the modem/router replaced twice in a month, they said that wasn't normal and can confirm that another user had theirs for over a year no replacements. Luckily we didn't have to pay the service charges on either of those incidents(about $100). I wasn't sure of our data usage but quickly found out that we used the entire allowed amount in about 2 weeks and they didn't have a higher option for us. We have 2 tvs, 4 computers and 4 mobile devices that use data so our usage is almost 1T/month. I was turned off by the large cancellation charge and being told to ship back the equipment. I requested for pickup and was charged just under $100. We are lucky have a better option available to us but I do hope they get better data plans for future customers. Feeling ripped off isn't fun.

Customer service is non existent as soon as you sign the contract.. The service is so slow it brings to mind the old Dial Up speed... Have NEVER been able to enjoy any movie without it freezing up and I'm NOT trying to view it in HD mode. Forget about trying to watch a game on my expensive sports streaming service. Buyer Beware. This sucks!

Satellite only option. Called AT&T. Operator sold me a Viasat deal saying it was unlimited & start price was same for 2 yrs but I had to sign up right now for the DEAL. Not true, not unlimited. Now I have .04mbps download. Contacted Viasat when they sent my price info, they would not listen to the recorded sales pitch. Should have researched reviews.

I would not even give one star but it required one to post this review. This company should seriously be ashamed charging the fees that they charge for this so called internet, (I pay 90 bucks a month) you will be so much better off using a hot spot from your phone. I will be paying to cancel my contract early. I should have known The day we had it installed.... The installer said it was only slow because it was cloudy outside. They advertise speeds that are not even close to what they say they will be and over the past two wks I have called four to five times because I can’t even check my email. I have absolutely no internet connection at times?

This is the worst satellite. It’s constantly buffers or you get nothing. It’s expensive. Cost more than Hughesnet for less data. If something else come out this way where I live I will cancel them in a heartbeat. They will not get one penny extra from me I never signed a contract but they're saying by me giving my card number was a contract. I’ll change my card number so they can’t get money from me. To cancel outright is 345.00. Do not waste your time or money on their lies.

I live 25 miles from the closest town and Viasat is my only option for internet service. This service is so bad that when my 2 year contract is up in April I'm going to cancel my service and just go without. They will never get another dime from me!!!!

They sent a stuffy person to my door. Who knocked down a whole shelf. After 2 hrs of trying to get service, a 3rd world cust. serv. agent. Cut my my serv, and call back tomorrow. Still no service. After 4 days. I told them to get their equipment and leave. They threatened me with a 600.00 fee. Even though they told me I had 30 days to disconnect. Scam, buyer be ware!!!!

Living in an area without conventional internet or cable can be a challenge. There are few options when it comes to getting internet, and ALL OF THEM SUCK!!! Viasat has the highest data allowance, but it is also the most expensive. They say it's unlimited, and that they don't throttle your speed...but they do "prioritize" your use behind other customers that have not yet reached the, not data cap,..."suggested monthly consumption amount". So basically they don't like the terms, "throttled" or "data cap", but that's EXACTLY what they are. Once you hit that number, don't bother trying to watch TV or use the internet...you'll just make yourself angry.

This would not allow me to leave this blank because they should not even get 1 star in my opinions! We canceled our service with ViaSat internet last week and the rep ended our service on the wrong date and now they charged our card in error and it will take 7 to 14 days before we can get our money back. I will NEVER use them EVER again. Why are we having to wait when it was their error?

It’s a real shame that my first ever review I’m writing on this site is tragically negative. I would have written it on Google reviews if they were on there. Maybe Viasat is so bad they couldn’t even be posted on there. I have read some reviews at a couple of sites before dealing with this atrocious internet company and saw that they were very mixed. I wish I came across this site instead, I might have evaded these scammers! But even out of all the bad reviews I’ve read here (and ALL of them are bad), I haven’t read one that complains about the horrible experience I have unfortunately been subjected to with this company. So this will be the first of its kind. Let me explain.

I talked with two separate sales representatives to make sure I was getting the right plan for my needs. I spent quite a bit of time with each of them providing specific information of my use on the internet. Was told by both reps to get the Bronze plan. I used the service for 2 days only as it was worse than my cable service with 3 Mbs. Over the next 10 months I talked with several customer service reps and supervisors to stop my plan and get my $300.00 installation fee returned.

Whoever it reads my comments please don’t go with this company Viasat, you’re better off with your hotspot on your phone than with this company. I got the Platinum 100 and I tell you! these people really look for ways to rip people off, the service is horrible. Even if they offer you the best service they have you still won’t be able to watch a movie on Netflix.

This was my second complaint with Viasat regarding buffering. I boosted my coverage the first time. Since the beginning of their service I can’t access Amazon (at least I can get Netflix now). The customer service told me my television was too big to receive internet bandwidth. I then asked to be transferred to a tech person and he assured me my internet connection was perfect and it’s Amazon’s fault. I will live with this money grubbing amateur company until my contract expires they won’t get another cent from me.

We've had Viasat internet service since March 2020. About 2 months ago our service stopped working... We can't even connect through the ethernet cable from the computer. We have called multiple times trying to get this resolved as I work from home now... They sent a service tech out on Christmas eve and he was unable to resolve the issue. We were told we'd be able to cancel and the fees would be waived. Now we're being told they will not waive our cancelation fees.... We are paying for a service we can not use! This is unacceptable and a rip off. The network is overloaded and they continue to add more customers. The internet does not work... It's a scam.

The first installer drilled for holes in my roof for the satellite base but didn’t hit any studs. The satellite blew off the roof taking off roof shingles. I made over 10 phone calls to the company and never received any response. I’m in a two-year contract and they threatened to sue me if I left the contract but they’ve caused major damage to my house. The first layer customer service reps are in the Philippines and refuse to transfer you to anyone that can make a decision. They stick to their lines and threaten you. I’m going to file a lawsuit in small claims just to get out of my contract. Stay away from this company!!!!

If you're expecting any kind of quality do not pick ViaSat. It is intermittent due to the amount of people on it. You will not be able to download any movies no matter how short. Email is intermittent also. This service is very costly and useless. They keep raising their prices. I needed to put it on vacation mode which started at $50 a month then it went to $60 a month then it went to $70 a month for a sleep mode. Even when it's working it's not worth $70 a month. Do not buy ViaSat. It is a rip-off.

Sales rep said Viasat streams movies & Zoom but it doesn't work reliably. When I'm on Zoom or Skype people say I look fuzzy or blurry. There are long audio delays--- someone's lip moves but you don't hear the word till 30 seconds or a minute later!! The internet connection is chronically unstable and can be fast and then so low that it renders no service and these variations can happen all in one day (i.e. 17 mbps in the morning and .78 in the same evening).

Absolutely, the worst satellite service period. The rep misinformed me about how the service actually worked. Literally with one person using this service it lags. This company is a fraudulent provider, and actually signed a contract without my knowledge or permission. For what we pay for internet it is horrible to have the amount of "possible" coverage. Unless you really have zero choice, do not get this internet provider. They never informed us of the data limit, as you use the data it becomes slower over time. You will be either forced to use snail internet service, or buy into another plan which probably won't work either. Poor customer service, as well as poor internet service. I highly recommend looking around for some other alternative to this service.

My wife and I recently moved to a rural location just south of a major city in Texas. Given the area the only service providers are Viasat, Hughes Net and a few scattered fixed wireless providers, none of which can service our address. We chose Viasat because my wife is active duty military and needed access to work from home intermittently due to covid. We signed up for the Unlimited 30 plan. The first month our Data cap was hit in 10 days, and even inside of that window the service does not allow my wife to login to her desktop at work. Viasat also told us that we would see around 30mbps, I have yet to clock a speed above 9mpbs and we average about 2-5mbps download and about 0.5 upload. We also received our first bill outside of the promotional cycle and it was 168 dollars and change. We were quoted 150$ from the service.

I purchased a 2 year contract with Viasat under the Gold "Unlimited" Plan. Let me be clear with you, since they will not... This is in NO WAY whatsoever an "unlimited" plan! I informed them (before I purchased) that I had 5 people in my house- with 2 of them online schooling right now, through the Covid-19 pandemic. I said I would absolutely need reliable internet service for this. They assured me that this plan would be perfect for my family. Then they roped me into a 2 year contract with the promise of delivering what we needed for services.

We are in an Internet desert, and our options are few. Out of desperation and based on the advice of a neighbor, I decided to try ViaSat. Sadly, I did not first check this website (ConsumerAffairs dot com). I gave ViaSat six months to deliver. They didn't. Performance was so bad that it locked up my computer and I had to reboot twice. This was just one incident. Their tech support tries to be helpful, but their hands are tied. The performance is lousy. Don't do it. Trust me, you'll avoid hours of frustration.

My husband and I purchased an unlimited data plan from Viasat. They told us it was unlimited. The service was fine for the first 6 months and then our signal dropped significantly. I contacted Viasat and they told us that once we went beyond 60MB of data, they would drop our signal 'behind other subscribers.' I asked them how they reconcile that statement with the unlimited plan they sold us and the representative simply repeated the 60MB company line.

I’ve had Viasat for almost two years now. It has hardly ever worked! I’ve made tons of calls, bought new routers... Nothing works. The customer service is awful and they do not keep records of your calls so it’s like starting from scratch whenever you call. I’ve upped my service to the most powerful they offer....hahaha... This company is a joke. I finally called to cancel and after giving me a hard time about me paying for a service I’ve never really received they said they would discount me, for a fee of course. Then they charged me for another month after that! If you love yourself, stay away from these scammers.

I have 2 choices for satellite internet where I live, there are Hughesnet and Viasat (Exede) available. Due to the members of my family and our needs, we went for "Unlimited* Gold 50". You will notice the asterisk beside "unlimited" as it is an outright lie...Viasat also has the asterisk on its site/ documentation. If you use more than 100 G, you will still have internet, yet it will be reduced to share with all other subscribers- still within their data limit- getting bandwidth first and you getting the leftovers.

We signed up for Viasat thinking it was our only option in our area. We paid the installation and they came to put the dish up. The guy that came out used an existing cable and did a horrible messy job with cables. Tried to coil the cables up on the ground and cover with dirt. We also discovered that it was not grounded out at all which is a big safety concern! We had them for less than a month when we discovered AT&T wifi and paid the $350 to get out of our contract. Do not use them!!

We have had Viasat for a couple of years, we paid for the Gold service and it is horrible, we may have a couple of days at fair speed, but then it drops into the kilobit range. I had service man out. He said it was our equipment, did not hear anything from them, I finally called and they said they had no record of it. Sent another service man out. Said he is not sure what was going on. No follow up. My wife wanted me to take pictures of our speed tests and send it to them, we are going to cancel. I do not want to waste anymore of my time, unfortunately we do not live far from city, but no land lines for internet here. Google fiber went through our town to business down the road they said they were not going to offer service to private homes.

If you have other options choose one! If you absolutely have to use Viasat...Don't plan on moving, changing your service or disputing anything they charge! That's if you're one of the lucky ones that actually get an installer or tech. To show up on time. By no means! And, I mean by no means!! Fall for the $300. Equipment purchase! I "Bought" my equipment under the impression I would then "Own" the equipment! I was told this way I would own it, not have a monthly rental, not get a credit ding and never have to return anything! That was a lie! They want to charge me an early termination fee, equipment rental and want me to return the equipment!

Even under perfect conditions, while still under data cap, the best we can get out of our "50Mbit" services is about 1.5Mb. If there are clouds in the sky or a bird flies overhead, it drop to 20% of that. If it starts raining, forget it. When COVID hit, their response to the crisis was to sell you a more expensive plan...which was no better. With my new "unlimited service" at 100Gig, the speed drops to under 56KB per second. Dial up speed. Their technicians are barely trained and merely read from poorly written scripts. Unfortunately, living in the sticks as I do, it's them or nothing. There are government agencies that control everything else. Where is the agency that controls these morons?

Their service is not what they say it is. Run fast if you are thinking of their service. Only use if last resort. Says unlimited but your gigs run up even with modem unplugged. I know I did a few day test. Unhooked for two days and my Viasat showed I used 17 gig of my service. Something fishy with this company. Plus the high price too. Don't use them. Lesson learned for me? Would I recommend them, absolutely not?

I signed up for Viasat because nothing else was available where I live. They sent out an independent contractor to set it up and he was great, very professional and no problems. I got the highest package they advertised because it was "up to 30 Mbps". I always wonder how companies get away with the "up to" promise but I didn't think it would be as bad as it was. I never saw speeds greater than 5 Mbps, and after I used more than 100 Gb in a month the speed dropped to less than 1 Mbps making it difficult to stream or even do anything online. I knew when I signed up it was a two year contract. They were very clear about that. I sucked it up for a year until I just got too fed up and I heard about an alternative, OTR Mobile which uses LTE4G.

I called and signed up for ViaSat. They called to change the installation to a day earlier, which was great for me, but then the guy showed up two hours early - which wouldn't have worked five minutes later as I was about to head out. After four hours and literally calls with six different people (not to mention endless menus), and the installation - which already started and tore up my yard - couldn't be completed because the work order didn't match the working satellite (ViaSat 2) but the one with no line of vision, ViaSat 1). I'll wait for Elon and stick with Hughesnet, which does at least work. AND they installed it when and how it was promised.

First, let me start by saying that I have been a customer of Viasat for over 7 years. In that time I have been relatively pleased with them with the exception that they seem very reluctant to send out technicians. I am a Priority Care customer which means I pay a little extra so that when I do need a tech, it won't cost me an arm and a leg or maybe none at all.

DIFFICULTY IN CANCELING A VIASAT CONTRACT. The contract for internet connection for my brother in Burgaw NC has already been cancelled (I live in Oakland, CA) so I’m only writing this to request forwarding of a complaint. The internet service contract was under my name, account number **, service agreement **. I needed to cancel the contract because my brother moved out of the Burgaw NC address where the equipment was installed. The cancellation never went through.

If you are looking for internet never do Viasat. From day one never work. Only one week with the service and we are disconnecting now. Plus we have to paid. Bad bad internet slow and expensive. Bad customer service. Be aware.

We moved into an area that doesn’t have access to any other internet providers, and had no choice but to get Viasat. This is by far the most expensive internet we’ve ever paid for to not even be able to do anything with it! My children can’t do any of their online schooling. We’ve had to get hotspots just so they can complete school work. Can’t even begin to try to work from home on this internet!

We purchased Viasat internet because we had a new build and was told by ATT that it would be a good company. Guy came out, set everything up and told us we were good to go. He stated we should give it 24 hours to reach its best potential. Gave it the 24 hours and the speeds were worse than the day before. Was paying for 50gb and was getting 1 at best. Called to have a technician come out and fix the problem which this was 2 days later by now and they wanted to charge me another 90 something dollars to get it working right. We argued we would not be allowed saying that amount which the guy harassed me over and over saying I had to pay it. I ended up hanging up on him. Then called back and got someone else who told us we were covered under the 30 days and we did not have to pay to have a technician come check it out but it would be 3 days before they could do it.

ViaSat is a HORRIBLE company. This company will take your money if they deliver service. They'll take your money if they don't deliver service, and they'll take your money when you no longer want their service. We were told by Viasat that the service we could get with them would be enough for the devices and use we would need. This is false. We were told that they offer unlimited data. This is also false. It's unlimited until it reaches a point (which is exactly NOT the definition of unlimited), and then you will be prioritized behind customers who have not gone over their data cap, or in other words, your service will be slowed down to the point of unusable because you reached your data cap.

I was a Viasat customer for 10 years (paying every bill and charge on time), and I would strongly advise you to avoid them if at all possible. The only other provider in our rural area is Hughes Net. T-mobile reached out to us with a hotspot deal a few months ago, and I immediately signed up, terminating our service with Viasat after three trial weeks of excellent internet with the hotspot (less than a third of the price as well). I also paid $15 to put a Stop Pay on my bank account, having read multiple times (during miserable bouts of searching the internet for other ISPs that ended in reading reviews of the company) that they continue to withdraw money from your account after service is terminated, or charge for equipment that's been returned.

I've had Viasat for only 4 mo. w/ nothing but problems. They bill for services never received, takes months to get refunded then they immediately rebill again. Billing tells me they can't adjust bill?

I work for a telecom company for VoIP phones, I also manage the ISP for some of our customers. One of our customers had no choice but to get Viasat internet due to their location. It is spotty AT BEST. The connection is terrible and there were always issues. They can now get different internet at their location and we have done so.

I signed a two year commitment about 20 months ago. I have a travel trailer in a remote area that is extended stay and most people have been here 3-7 years. I took my trailer to a State Park for a week back in January and while helping someone recover through ACL surgery my travel trailer and truck both was stolen. Everything I owned was in that trailer and/or truck. I suspended the account until I could find a suitable replacement. I finally made it back to the extended stay park in June.

I have never seen anything such as this satellite internet with Viasat. I became a customer 2 weeks ago because Satellite was my only option after we bought a home in the country. I bought the biggest and fastest plan they offered. We were coming from a metropolitan area where we had truly unlimited data with 100mps download speed, so I knew that we were going to have to adjust our usage. The largest, fastest Viasat plan that I was offered was unlimited data up to 100gb then we would be prioritized against customers not over their data allotment and download speed up to 25mps. I still don’t know what happened, but we managed to hit 100gb in 4 days! I am paying over $170 a month for this plan and now that we are over the 100gb the internet is NOT prioritized, it has slowed to a crawl. There is just enough to legally say they are providing us with service, but nothing loads, nothing!

AWFUL company! Beware they will lie to you to get your business promising that their plan will support your needs and then when you cannot pull up a webpage state that their contract did not promise a speed but up to a certain amount. They promised speeds that should have supported streaming multiple devices and could not even support the most basic needs. Dial-up would be better. Then when you request to get out of your contract because what the sales rep promised was completely inaccurate and your internet is unusable the response is you signed a contract!

I called AT&T to try and hook up internet and they provided me with Viasat Satellite service. I chose the Unlimited Silver $100 Per month due to Rep promised that it would accommodate my needs. I have 2 high school students and I work remote. My children and I all like to stream at night and go online. Now, I fully understand that we would have to watch our usage...however the service doesn't work and eats up data while not allowing you to do anything.

I changed to Viasat 10 months ago when the worst internet company failed to provide service. At first, the internet worked ok, but when the pandemic hit I was suddenly always "out of data". The technician and sales person claims that it is unlimited data. It is, as long as you do not use more data than your plan and then you get shut off. Since I was teaching online during this time, I was unable to do my job. In the past 5 months I have called 37 times and today I finally cancelled. They are liars. Now they claim I have a contract and will hold me to it. I asked to see a copy with my signature and they said they use a standard contract and don't need signatures.

Although I live in a rural area, the internet coverage is sub par at best most times. For what we pay for internet it is horrible to have the amount of "possible" coverage. I spend more time on my portable hot spot device working from home than on the actual WiFi from Viasat. The insane thing is my work computer is 3 steps from the modem so the "you need to move closer to your modem" is not going to happen. If a breeze comes through outside the satellite dish freaks out. I am stuck with this coverage until I can get out of my contract. Unless you really have zero choice, do not get this internet provider.

Well, I built a home in the country. Ordered Viasat. It took forever as there was a communication barrier between me a Ahbi **. Viasat sent an email containing a video of three installation possibilities. One week later the tech arrives. And before he even exited his truck, he started complaining. He appeared under the influence. He continued his complaining and said he was going to screw the dish down to my garage roof. I explained that would void my roofing warranty and pointed to a coax cable coming out of the house, and explained the contractor did that for dish and for him to use that line and install the dish as close as he could get to it. He complained more that he didn’t have a ladder. I offered mine. He moaned and groaned more and stated if he put it on the wall (which is concrete lap and 3/4 plywood/ plenty strong to hold a 5 lb dish) that he wouldn’t get paid for the job. I agreed and told him to hit the road.

This company is really bad. I was a Customer for over 3 years, paid on time all those years. But when I canceled and sent my equipment back they still charge me $320.00. They say I didn’t send it. So upset.

This company is a fraudulent provider and actually signed a contract without my knowledge or permission and even misspelled my last name. They never informed us of the data limit and after 4 days following installation, we had no internet service what-so-ever. Contacted technical support and they stated they could not fix the problem by phone and would have to send out a technician. The technician called and said the reason why we had not internet is that we exceeded the data limit!!! I have contacted supervisor after supervisor and now the legal department. No response. I have submitted complaints to the FTC and BBB and wasn't surprised to hear that they have the lowest ratings possible and both entities have received hundreds of complaints. I will be taking legal action for forgery of my signature on the contract.

I have always had a problem getting reasonable internet and TV since I live in a rural area. I currently pay $200 per month to Viasat for up to 100 Mbps. The last few evenings the speed is about 0.2 Mbps. About 500 times less than expected. This is similar to Verizon and T-Mobile cell service. Quite unusable. I recommend you do not do business with this company, but realize you maybe stuck until Elon Musk shakes them up with satellite internet (we hope).

The neighbors have Viasat and had the techs out today to move their satellite. These guys left today leaving the neighbors wood pallet and an old dish satellite on my property, like this is the trash area to drop things... I went outside and flagged them down as they were driving away and asked them to remove it. They acted like it wasn't their responsibility. I don't have dish or a wood pallet. Just a weird experience. So unprofessional. I don't recommend them.

I was hired at Horizon. My internet speed wasn't fast enough. I talked to 2 salespeople several times. They agreed it work for me for the required specification or I wouldn't have to pay. After they were done I had a speed of 1.8 to 9 mbps. I paid for silver package. I called and tried to cancel Now they are trying to charge me an addition charge of 350.00 on top of the 150.00 I paid. A total,of 500.00. I reported this 1 hour after installation. Scam artists. Total misrepresentation of their service. They guaranteed I'd be able to do remote work. Actually you can't. Also they say you can do gaming this doesn't work either. Latency is horrible. Frozen and lagging. Someone help. If I could rate negative 5 I would.

I do not write reviews. In fact I really try to be positive. But this company made me extremely upset. The service itself is not that great. The installer even came to our house and talked trash about the company they work for. We would have internet sometimes during the eight months that I had ViaSat. The worst of it came when I moved out of state from Florida to Kentucky. I can't really go into too much detail except that this company will lie to you. They will tell you what they're going to do for you and say have a nice day and then you've got to call back the next week or two and ask them to get it done again. ViaSat is not an honest company. They're all about just getting people to sign up. Please to avoid the headaches. Just find another internet provider.

I have been a customer of Viasat since it was Wildblue. WildBlue, Exede, and now Viasat. When it was Wildblue I believe they were trying to give customers in rural areas something better. I had been with Hughes Net and the switch to Wildblue was positive. Then came Exede where I was paying $150.00 for 3Mbps download. That wasn’t great, but something. They changed their plans and I received the same service with 150 GB for $75. Then they became Viasat. They put a new satellite up and said they have newer, better, faster, very much more expensive service. And the equipment is Soooo much better. So, I finally gave in and switched when they were running a special that stated if you buy the highest two tiers of service, you will not be throttled.

This is a horrible company that charged us for installation, monthly service and won't stop or waive any fees though we only had their device installed for 11 days and nothing the technician did would make it upload data. We have numerous screen-shots of no data transfer and I've talked to several representatives of the company who have gone so far as to put me on "hold" and then cough into the phone for several minutes to get me to go away. They flat-out deny that we had service calls to try and get it working and blame us completely for their incompetence.

Viasat service. As a longtime customer, since Mar 2008, of WildBlue, Exede and now Viasat I am highly disappointed with your service. I have been very patient most of the time when my level of service was not what I was paying for because of weather, hardware failure or other causes. But as of this past Sunday July 12 2020 for some reason you have throttled down my speed from an average of low 20’s to 2 or 4 mbps. I have measured and logged my download speeds three times a day, AM, noon, PM every day since 2017.

Please do not go with this company. We just moved here and needed internet. I got recommended to this service. I told the guy my needs and how we're retired and on social security. Well he gouged us to death, put us in a 2 year contract even after I paid the installment fee up front... Not supposed to do that. It was like he was going for a huge commission. I told him we had unlimited in California. The plan he gave me, he lied and said it was unlimited... It was 32 gb. I told him I'll go through that in no time... He rudely said I was wrong, MAM! I called another agent and he said I was taken advantage of and lied to. I called a manager and canceled within 24 hours.

On a bottle of beer the letters ABV mean alcohol by volume. I think they should also be used for Anything But Viasat. It would take an hour or more to watch a television program that was 30 minutes in length. Audio and video would be out of sync, so a woman would be speaking with a man's voice, and vice-versa. The connection would frequently drop, and this was most inconvenient when in an online meeting.

I called Viasat to replace Hughesnet and to get faster speed. The Technician came to install Viasat equipment and the modem he installed didn't work so he tried another one and it didn't work so he tried a third one and it worked. Worked all of 4 days. I called on a Sunday to schedule a service technician to fix the problem as soon as possible and I was informed he would be out Thursday. I wasn't too happy about that seeing how I had to be certified with my employer on Sunday to get paid on Tuesday. I'm Working from home due to the Coronavirus. Service Technician never showed up or called. Not only was the speed slower than Hughesnet they billed me twice for one month. I called Hughesnet and they came out the next day and installed equipment and got me back on line in no time. I did get the money that they charged twice for that month back. Only to charge me $334.00 for canceling my contract early for the service they could not provide.

Worst internet ever. My internet freezes all the time and I have to reset. This makes it very difficult to work from home or stream. I have also been informed that tech may have damaged my air conditioning line. I was promised over the phone that I would have a price lock if I set up auto pay and Viasat has increased my price from 90 to 110. Very expensive for poor service and I have a clear view no satellite blockage. They make it very difficult to get out of their service. Do not get this service!

I live in an area that is not serviced by the local cable company so I signed up for internet service provider Viasat and I signed up for their "fastest" service (most expensive) with "unlimited data." That was my first mistake. I had to sign a long-term and expensive contract. Shortly after getting the service started I realized that the service was slow - very slow - and that it would drop connection often. So slow that I couldn't use Netflix or Firestick to stream. Email downloading was painfully slow. And then they "de-prioritized me. Just another term for throttling. I got fed up and actually paid several hundred dollars just to get out of my contract with them. I now have the direct wireless service and it is so much better. My opinion is that if you have a choice don't go with Viasat. You'll regret it.

Please for your own sake, do not purchase a contract with Viasat. My experience was awful. I was guaranteed that this internet would be sufficient for myself and my wife who are both working from home. We were so pleased with what the salesman had to say that we paid for the Gold package. Within only 2 weeks of service, several hours of technical assistance, it still came to a screeching halt in regards to providing any sort of internet. I currently can’t even open a single small email. The solution that the technician offered is that another technician could come check out our internet in 9 days. So are we not supposed to work for 9 days? So then they still charge us 400 dollars for an early termination.

The internet is not useful. The monthly payment is very high for how bad the internet is and I want the contract to start up to start the whole system and deliver it. I do not recommend it to anyone. Do not vote your money on this internet.

I have had service with them and as of late it's been misleading and I told them they exploited the elderly and handicapped. Changed service without authority and took money out of my account after I cancelled. I wouldn't give them one * if possible.

I had service for about 18 months and endured slow and intermittent service with occasional acceptable service. When service went completely out, I had to wait over a month for a technician to show up. I tried to cancel my account and they would not let me. Since I had to work, I bought replacement internet service, which cost a little over 2 months of what it cost for viasat; due to installation charges.

I contacted Viasat about rural service when I moved to a rural area of South Carolina. They told me there were no other options and that there wasn't any broadband here. *That was a lie* because Orangeburg Broadband does provide Broadband in our area for a cheaper price. Anyhow, to make a long story short. I prepaid for this service (no contract or termination fee was mentioned). I never had service. They installed and from day 1 my service did not work. I contacted them multiple times to have someone come out and they wanted to charge me to have someone come out to service THEIR equipment. I refused to pay for it when I did not have service. I had to cut off the ability to charge my card automatically.

If I could give this company zero stars I would have. I am moving across the country. I was very pleased to see that Viasat was available in my new location. Even though I am paying 87 a month in AZ they were going to charge me 100 in Maine FOR THE SAME SPEED. I said whatever okay- that’s fine let’s move on... so when it comes down to it. I cannot take viasat to my new apartment, while yes it is available there is no place to put the satellite. So they considered it my fault and charged me $225 cancellation fee.

Of course you say that garbage because you work for them puppet. You can have lower ping so that's b.s. They straight up lied to us. Said we get better service with them. Not true. Everything is worse and didn't change anything. Haven't been able to play my game in two days. We demand our money back! What a bunch of liars. Ping can be lower just not with you folks.

I live in a highly occupied suburb of downtown Fort Lauderdale, not in the country, for some reason my only option was this company for internet, desperate, I signed up... Now I’m stuck with this crappy service for 2 years. It buffers more than streams, all day everyday. When I contacted support, they said I had to hook it up to cable, therefore not wireless, or spend double money for higher speed more bytes, which brings the bill to $150, just for internet. I don’t know what’s worse bad $70 internet or no internet. Uugh!!

I did not even get a chance to try Viasat/Exede because they will not tell you about their service until you give them all of your personal info. I understand they need your address, but when they wanted my birth date and last four of my social security number, I said no, just tell me about your service. Skyler, their 'customer service agent', hung up.

Not what they promised. I switched from Hughesnet to Viasat about 6 months ago. They are the only two providers in the remote area where I live. They seemed great at first. Service didn't go out during storms. They had unlimited Data. However as time went on and more people are at home now. There unlimited Data isn't really unlimited. After so many Gigs they bump you to the bottom and your service shows way down. This is the same thing HughesNet was doing only they were upfront about it. Also their service is about $56 less than Viasat. I called to ask about it. Their explanation is "well it is unlimited. We don't charge you for it??". I'm switching back. I suggest you Don't waste your time.

Sold my house on March 9, 2020. Called Viasat on March 2020 to cancel service and request a final bill. It's May 5, 2020 and I've made two more requests for a final bill. I still have no bill, but they are telling me that I am still responsible for paying internet service past March 9, because they didn't cancel when I requested. Getting harassment calls from Southwest Credit, but I have yet to get a bill, either in the mail (USPS) or in email. This would have been resolved if they would have done what I keep asking them to do since March 9. Hey Viasat, "Stop harassing me and send me a final bill."

I called to ask about pricing, and I got a hold of a man named Scott who was very kind. However, I found out that the cost of the Silver plan for my area was the same price as the gold plan. So instead of paying the cost they advertise for silver they are charging the gold price. The service is the same. I couldn't make the decision right then, but after much thought it was the only option I had with unlimited data and I was working from home due to COVID. I call back to sign up and I get the rudest person in customer service. He told me I had to pay for router and dish which is a monthly cost of $10. I told the man I had a dish that was theirs and he said, "You have to get a new one." I told him I had a router and he firmly and raised his voice and said "Ma'am there is no way to get out of this fee!" "Well sir then you need to advertise the correct cost from the beginning."

The internet service is up ONLY half the time. We run a online business and they told us we would never have any issues. Most of the time we do not have internet. We may have 15 to 16 good days & the rest of the time there is an error telling us to contact our ISP due to slow speed. So most of the time we are watching a circle go around & around waiting for a connection. When you call them they tell you that you are over your cap but we pay for unlimited for business so there should be no issue. Not so and this is just a waste of our money. As soon as we find another provider for our area we are done with them.

Not only is the customer service at this company horrible, but they are liars and thieves. Please do yourself a favor and look elsewhere for service. Internet was slow no matter which service plan I tried. Every time I called customer service with a question, I would get a different answer. I ended up canceling my service before the 24-month minimum contract. Not only did I have to pay $15 per month for the remaining months, they also charged my credit card an additional $350 for not returning the satellite dish on top of my roof within 30 days. They are crooks, please do yourself a favor and stay far away!