Viasat Reviews

I wouldn't even give them one star, but I have to, to post this review!! Service is terrible in the evenings, there were several nights where we didn't even get over 1 Mbps!! We kept the service for six months, hoping it may be temporary...but it wasn't. Their customer service is terrible as well. They won't waive early termination fees because they say you should try to call in multiple times and have them troubleshoot it. I did ask them to look into it, and the response was that they are sorry, but it is what it is.

I get decent speeds up until I hit their data cap. No comparison to cable internet but it works. My plan is supposed to be unlimited but they say and I quote "After 100GB of data usage, we may prioritize your data behind other customers during network congestion." Prioritizing data is an understatement. They prioritize the data to a point that it is no good and you cannot do anything on the internet. Their cost is outrageous too. 2-3 times more than DSL, cable or fIber internet because they know if you are looking at them, you have limited options. They have no trial period either and once you sign, you are locked into a 24-month agreement that costs $15 per month remaining in your agreement to cancel.

To start I ordered their service online and after received an email saying they would be here today between 2pm and 5pm. Today I took off a half a day in order to be here at 1:45pm.. My family and I were here waiting and around 4pm I started worrying maybe I didn’t set something up right because at this point I had not verbally talked to anyone from their company. I called and customer service was ok and let me know that if no one was here by 5pm call back so they could (Escalate) the situation. I waited till about 5:40 before calling back and then the guy on the phone said their computer that shows them where the tech was isn’t working and that I should have at least received a call from the install technician. They couldn’t give me any information and got off the phone by telling me they would call me back in 30 minutes whether the computer was working or not.

This is the worst Internet service imaginable. I live in the country and unfortunately satellite Internet is currently my only option. Tonight I am trying to watch some college football and I can not even connect to Hulu. I ran an Internet speed test and it says I have 0.23 mbps download speeds. I have run it multiple times and the highest I got is 0.38 mbps. I contacted customer service and they know I have really no other options. They told me this is all they can give me. Their claims about their speeds are false. Avoid this service at all costs. I have a few more months left on my original contract and then will be cancelling.

I Cancel 31 days after installation drafted my account 10 day, without my knowledge. Payment went declined. Stolen card. I called 3 different customers service. Worker claimed draft would be recorded back. I was told after 90 day bill would be $90 for 2 yrs? That was not what I was told at the time I signed up. So I talked to the last employees to disconnect service and send boxes to return modem & eye on dish. Returned it within 20 day post office. Now they are trying to get me to pay $427 cancellation when I sign with a 90 days free cancellation & I cancelled 31 days after before the call ended after midnight. We as customers needs to band with A Law Suit that includes false advertising.

I had Viasat internet. When I called to get more information about their Company the sales person forgot to Mention 2 important facts. 1: If you do not Purchase a program they offer free for 3 months Called care after 3 months if you have Problem with the network. Technician comes up to your home to fix it. They charge me $95. Their net not working and not having Quality picture. They will charge their customers. After one day I called to cancel my account with them. They wanted to know why and I told them because of bad pictures. The manager asked me give them chance and they will send someone to my house to take care of it. Cut the story short in 2 weeks twice someone came to my house nothing happened. Then I called and canceled my account. The manager Explanation was, "You will get speed or Quality picture" and let's not talk about speed. Nothing even close to what sales man was selling me.

Horrible horrible customer service and liars badly. They run you out of data. It's a scam. I had this INTERNET for 8 years. Foreigners took it over, bought it out and I have had trouble every since.. High priced junk and you can barely understand the reps. Lies and will not work with you on your bill, not even for a day. Don't let them tell you that you have a 10 day grace period that's a lie..you will use it up quickly. I believe it is rigged so you have to call in and get more.

Had an issue after a thunderstorm and called service tech by phone. It couldn’t be fix by myself and tech over the phone so tech tells me he would send a tech out FREE OF CHARGE -- first lie. Of course when bill came due they took out $100.00 more so when I called to get it corrected had to wait 3 WEEKS. Every person that I called or talked to LIED to me!!!! Poor leadership from tithe top! What a shame we have companies like this who promote lies!!!

I had dsl through the phone company for 10 years. Max 3 up and 1 down. The price kept going up and my cell reception kept getting better so I cut the cord, but, the only other internet option where I live was satellite. After doing some research including talking to some friends with satellite, I decided to give it a try. I've had it for 2 months and have no complaints. I've maxed out my plan limits (40 gb) each month and rarely see my data being "prioritized down" but, even when I do it's still as good or better than the poor dsl I had.

I was told this would be 25 mbps. Slowed after 100 Gb. Before we hit 20 GB it was only running 3-4 mbps. After we hit 20 Gb it was .25 mbps. Now it is down to 0.01 mbps. Also just an FYI, it was installed this morning. We paid $100 deposit and covered our first $65 bill and not even 1 day and it's utterly useless. Now to cancel it we have to pay over $300 more dollars. So all said and done we got 20 GB of data for over $500.

When I initially ordered satellite internet for my house, a technician came out and installed a satellite dish, modem, configured it to work. In a few days my internet went down and I called technical support to inquire why and what should I do to restore my internet connection. They rebooted my modem and internet went back online. This happened periodically until they taught me that I should power off my modem and power it on for it to work. So I’ve been doing that consistently once every few days. Like a prayer before each meal this has become my ritual every 2 – 5 days. Sometimes I get a lucky month where I wouldn’t need to touch it. Sometimes my modem would have its lazy week where I’d have to restart it several time per day. After 2 years this is getting to be annoying. This week is my modem’s lazy week.

I got Viasat for internet and it is not good for streaming or anything else. The internet slows down when you reach your package that you pick. I had 35mg for 119.00 when I went over it slowed down. When weather was bad it wouldn't work. The commercial they have are all lies. I went to cancel and I asked them about my last payment. They said you pay a month ahead and I would get a refund. They connected me with a 2nd person and I told them I was canceling the internet. And I asked them if I could use the refund to pay on the canceling the internet. They told me I wasn't getting a refund. They ended up keeping what refund I would of gotten. I ended up paying the cancelation fee. They are liars and thieves. They don't care. Anyone looking for internet don't use viasat. You can't trust them.

Viasat pretends to offer high speed wifi, 'up to 25 megabytes', they say. However, and if you're lucky, the high speed is based on an ethernet connection to their strictly into their modem. As far as wifi is concerned, good luck if you get 3 to 7 megabytes per second on the download. Oh yeah, they offer an unlimited amount for a hefty price: but, oops, if you go over their secret limit, good luck. Once you go over their limits you're at landline speeds. Worst of the worst I have ever experienced. Gonna report them on Yelp, Google and any where else it might hurt their ** business lies about unlimited service.

You and DirecTV have a so-called bundle package that was assigned to me through DirecTV. I'm here to inform you that there is no such thing as a bundle package. Your technician came out and installed a separate dish in my yard that yes I told him that was fine. He activate the service and have me sign onto the tablet. My understanding was that is was to verify that the work was done and completed. I did not receive or sign anything that determines I'm under any contact. So happens I'm under a 2yr contract with very poor service, and I'm being informed from YOUR representative over the phone that the plan I have, unlimited bronze 12 is a low-grade package and for better service I need to move up to the next level and it will cost me $100 a month. My reply to your rep is why should I pay for what I have now plus $30 for service that's nothing but substandard.

DO NOT PURCHASE VIASAT SERVICE! I have experienced the absolute worst customer service. I have never had anywhere near 1 MB of download or upload speed. ABSOLUTELY HORRIBLE! This company is happy to collect $170 from me every month, but when I need tech support because my internet is not working the only response I get is "I'm sorry you are experiencing Technical issues but I can't help you further". This company has been getting away with treating their customer's horribly for way too long, something needs to be done.

I started out with this company when it was still Wildblue.net. In the passing years all was well. Then a few years ago, Exede took over and then not long after that, ViaSat took over. Still no problems until recently. I was not able to receive or send emails from people I emailed with on a regular basis. I called and spoke to four different people at four different times. I found out today, 11/1/2019 that my email address at Wildblue.net is no longer working as an email address!! NO WONDER I couldn't get emails or send emails to the people I email with on a regular basis!! The last person I spoke with told me to set up a gmail account for my emails and keep ViaSat as my internet provider!!!! Oh me...I saw red when he told me that...of all the nerve!! Keep an internet service I could no longer use and then set up a free email service at the same time!! NOOOO WAY!!

This has been the WORST experience! We moved out to the country and really had no choice at the time so had to go with then Exede. Our internet was slow, we were promised unlimited night minutes but wouldn’t get them, it was very expensive over $150/month, installer cut some lines in our home he shouldn’t have. We were never reimbursed, customer service was terrible, when we finally canceled service they expected us to climb on the roof and remove and return the dish ourselves! Run as far away from them as you can! At this point I’d rather not have internet at all!

In April 2019 my family was forced out of our home by a total-loss fire. We were fortunate to have someplace to go temporarily while we went through the rebuilding process, as my family had a vacant property in the area. However, the only internet option there was Viasat/Exede. I called them, explaining our situation and that I knew we would not be in the home even close to two years, and was there a 12-month contract or month-to-month option. They said a month-to-month plan required a $300 deposit (exactly the same amount as their early termination fee). So we signed the 24 month contract, knowing we would be terminating well before.

I feel that Viasat did not explain how horrible their service is. I did have viasat installed 50 gigabyte plan, it was worthless, then I went into the silver plan 100 gigabyte unlimited plan that was a lie, it is not unlimited Viasat slowed me down to buffering which is very annoying when watching anything especially the news or a movie. I was so unhappy and disgusted with the service, Viasat also does not inform their customers that they do not have a satellite dish in space as the installer told me upon him removing the dish it would not happen until a year or 2 from now, I found Viasat to be a very dishonest Internet provider, locked me in for 3 years and I have to pay Viasat early termination fee of 300.00 plus. Then I immediately returned the equipment and received a bill for 608.00. I would not refer anyone to Viasat/Exede as Provider, Horrendous ISP.

I got Viasat internet services 2 yrs ago because no other internet service is available in my area. When we signed our 2 yr contract we were not told you have to leave your bank info on file for automatic payment. (We do not ever do automatic payment. Our bank has been hacked before.) So we called back and explained that we want to call in every month to pay the bill, we were told we could do that, but we would never be eligible for technical services even though for 2 yrs we paid the maintenance fees. So we paid for the expensive services.

I took Viasat because it was an internet service available to me where I lived. At first it was ok. Then they slowed the speed during peak times and I never received the service I signed up for. I couldn’t even stream at the low speed with the outrageous prices I was locked into. To top it off they charged me for the entire month when I finally got to cancel the service early in the service period. Free money to them. I’ve hated Viasat for quite some time now. I am glad to no longer a part of their crappy internet. Good bye Viasat.

First I get charged 300 for lifetime rental of the equipment. I never got the speed they promise and the phone never worked. I canceled after a month. Then I got charged over 400 to cancel. A few weeks later they pick up the dish. Then they charge me 372 for equipment and say they never got it back. It was their people that came here to get the dish off my roof. To add insult to injury now the roof is leaking. I had to get a new card from the bank to get them to stop taking money out of my account and I have to pay a roofer to fix the damage they did. It's cost me so far 1100 for 1 month for a service that was way below what was promised and I still have to pay to get damage to my roof fixed that they did.

I have had constant issues with Viasat. Their customer service is a joke, but my biggest problem is the internet speeds. They do not offer what they advertise. I have the 50mbps package and rarely get 20mbps. And when you reach your usage cap they slow you down even more during peak hours. I understood this coming into contract, but I didn’t know that I was going to be slowed down to less than 1mbps, which makes all my devices unusable. Now I have had to look into a supplemental internet provider just to be able to basic internet tasks. Thanks for the pretty roof ornament, Viasat.

I have dealt with some very bad companies in my life, but Viasat takes things to a whole new level. They exist to tell the customer what to do, which is the polar opposite of customer service. The service itself has worked fine for the most part, and as long as you don't need to speak with someone, it's not too bad -- when it works. Save yourself the stress, headaches and lost $$$ -- avoid this company at all costs.

I am a new customer with Viasat Internet, and if I wasn't locked into a 2 year contract they would be losing my business immediately! I have called customer service twice regarding this issue to no avail. I have noticed that my modem gets extremely hot. So much so I am concerned about fire. I have moved it away from all other objects. Although it is true that some heat is normal THIS IS NOT! Their tech support advises a fan or a window. I have had many modems. I never had to do that before!! And when it is hot my service stops. Therefore, I pay for services that are not always delivered.! I have to turn it completely off and wait for it to cool. And I was told if I want new equipment I have to pay!!! That is terrible customer service. I will be leaving this company as fast as possible. Don't make my mistake and get locked into a 2 year contract.

This is honestly one of THE worst companies I have ever had the displeasure of dealing with. Customer service is bad. Product is worse, as the internet is spotty and slow. Their 2 year contract may as well be one-sided in THEIR favor. I stopped service after my monthly fee increased, even though I was told it was LOCKED IN for 2 years. Never signed anything stating that fee would increase starting with 4th month (they claim I signed something but have yet to show it to me)! Yet, when I stopped service and TWO of their employees told me I could cancel with NOTHING due or owing, I was sent to collections. Per their contract, I had the right to do this and followed THEIR steps! Do yourself a great big favor, GO WITHOUT SERVICE rather than using this company. You will regret using them as many before you have!

Would not recommend Viasat (formerly Exede) internet service to anyone. Definitely wish I did not sign a 2 year contract with them, would've bailed after the first 2 months otherwise. Signal cuts off and on constantly, takes only a few days after the beginning of each month to exceed my data limit and speeds get throttled back. After that, when the signal is actually coming in, can do very little with it on the internet. Definitely cannot do any gaming or streaming, unless you enjoy watching the little circle on your screen going round and round and round and round, sorry, I digress. In summary, my experience with this service has been horrible, very aggravating to have the signal not only run slow, but to go off and on. I'm soooo happy that my 2 years is almost up. I'd recommend another option, any other option but this one.

I tried this company figuring the speeds might be better but I had unlimited before with only 3 mbps and was better than this garbage. If I could get out of this 2 year lock I would. All they're good at is collecting too much money. It's not worth 100 - not worth 10. And customer service is horrible and only open M-F during the day so if something happens Friday at 7pm you're screwed until Monday. How do you operate a major company with horrible customer service. Do not get this service. It's horrible.

I have been with Viasat for a year ONLY because I’m locked into a contract for two years. I was lied to from the very beginning. Told I was going to get unlimited internet, turns out that was a lie. For over 100 bucks a month I get 60 freaking gigs to share with a family of 8. That is completely impossible so we use it for Netflix and very little on our phones only. We can’t watch very much Netflix before running out. I have zero phone service where I live so without internet I have NOTHING! My internet hardly ever works and lately it’s more often that it doesn’t work. I spend so much time a day “rebooting” my modem and that never works!

STAY AWAY. Run for your life. Don't let this company into your home. They steal my money every month even though I have stopped all my updates. I still went through my cap in 8 days. Now I get .5 download speed for the next 3 weeks and like the rest of the people here I was lied to. I WANT OUT OF MY CONTRACT WITH NO FEES. COME GET YOUR POS EQUIPMENT. I would rather not have internet than be paying 100 bucks a month for this CRAP. I have turned them into the BBB. I wanted out since week one then they said, "We will hit your account for like 300+ bucks if you leave." They are thieves and great liars. Don't trust them. Don't let them near your kids. Hell don't let them near your dogs. They will ** every thing you own just to get your money and as of pro installation the guy that showed up to set me up showed up in a mini van with no tags saying he was with Viasat. This company is BS all the way around.

When we signed up for DirecTV they referred us to Viasat Internet!!! I told them before we even started that my son plays games. I was told that this would work. Well I was totally lied to. It won’t even let you watch Netflix. We have to use our hotspot on our phone to even use the computer. So we have been literally throwing away $70 a month on internet that we have NEVER got to use. When I called their solution was to upgrade the service. ARE YOU KIDDING me so I can pay more and like I have any confidence in your company. This is the worst company I have ever encountered. I will be doing an early termination just so we can get WiFi when actually they should waive the early termination fees. Because I will never say anything good about this company. I also will be calling the BBB and contacting a lawyer about false claims. Nancy in Waterloo.

This company preys on people who live in remote areas without broadband access. The service provided is always spotty, dropping in and out frequently. Customer service is a joke. I have to message chat with reps who always direct me to a different actual tech representative department who you can't ever reach or just a to a webpage that tells you to restart your modem. Or you get disconnected because your internet drops or the chat times out while you wait for a rep's reply that takes longer than the 60 second allotted before inactivity kicks you.

Viasat is a cobbled-together company of other satellite internet providers painted over with name changes. You cannot talk to anyone who has any power to assist you. The company shields those people away from customers. The company does not make any effort to communicate with its customers. They do not initiate email, text, or postal mail about any issues with the service or the account. There is one thing at which they excel -- grabbing money out of your account. When I call regarding an issue, I usually apologize to the customer rep because I am going to unload.

Please the moment you hear about this provider run for your dear life. I cancelled my services after 29 days, and went back to my old provider (Frontier). It was a horrible experience. The internet speed was horrible, my connections goes off and on almost every 30 minutes. Always have internet blackout when there is light rain or storm. For the 29 days I called ViaSat (Exede) more than 10 times. I don't know anywhere in the world where someone can survive with such a slow internet speed. Even my kids could not browse or play their games on their tablets. They complained and complained and everyone in the house was mad with me that I cancelled Frontier and went to ViaSat (Exede).

Satellite service has been terrible for the past several months throughout our community (Galena, Alaska). Multiple outages among multiple customers. I have a strong connection (8.5-9.0 SNR), turned the modem on and off, reinstalled the modem key, placed an object in front of the receiver to reinitialize the signal, cables are in the fine shape, and even if something was wrong at my house, it wouldn't account for the frequent outages throughout our town. Since Exede is the only satellite provider in our small, remote town, everyone with satellite connections uses it, and it is has been terrible.

They were not able to even show up at install, they rescheduled, and again no show. The service people on the phone will say whatever to make you just go away.. I would definitely not go with Viasat EVER!! Definitely wanna check to see if there are other more reliable and better pricing in your area!!!

We can’t get cable internet where we lived so after reading about Exede I decided to give them a call. I was told about unlimited data and 20 mbps speed. The price was about $150 a month, and we never got the 20mbps speed as advertised. Once you reach the data cap, you still have access just at a super slow speed. We ended up reaching the data cap within the second week of each month, after which we were basically without internet. I tried numerous times to cancel but the termination fee was outrageous. I guess they got tired of me calling because I was finally able to cancel with no fee.

Updated on 06/13/2019: After posting initial review, I received a response from Exede stating they wanted to review my situation. Was told to go to their Facebook Page or email them for help. Went to Facebook page and was not able to get anywhere unless I wanted to sign up for service. There was no email address so I requested it. Never heard back. Original situation remains the same - they took $345 from my account for cancelling early even though I never received the package I signed up for. My bank has tried resolving the issue but to no avail at this point. I do have the equipment that they would like returned but am holding on to it until this is resolved. Do not in any way use this company! They are after your money and that is it. Contact the FCC and attorney general regarding the so called business.

Explain to me how it’s unlimited but when I reach 100g it slows down to where I can’t even use the wireless internet?!? Viasat is fraud, horrible service! I pay 167.03 a month for what?!? Not a dang thing from this mess! There is always a diagnostic problem, network outage, modem messing up! Disconnects from our devices for no apparent reason!!! If it rains or cloudy you can forget even trying to get it to work!!! Highly disappointed in this service. I also talk to customer services on the chat site, 'cause I was going to disconnect my service, the lady said that I have contract. But I’d have to call them on the phone to disconnect. So I call them and the lady was like, "Well you still have a contract with us till June 2020!!!" I was like, "The other lady said I didn’t have one." Mind you she told me I still had a contract after AFTER she had done the whole speech about the disconnects and the payment I’d have to pay!

They give you a big speech about how incredible it is... they are wrong. I pay right at $150 for SLOW internet and I run out of data halfway through the month... And if you have more than one device connected... well you're done for, it won’t work. I can’t wait for my two year contract to be up. I will NEVER RECOMMEND THIS COMPANY!!!

Exede (later known as Viasat) delivers shockingly poor internet speeds, very deceptive advertising and difficult and exhausting customer service. We had it for 18 months and were constantly buffering. Often times clocking .0025 mbps during their "Liberty Pass" times....and all too often NO service at all. We had to pay a $15 a month early disconnect fee for the remaining 6 months on our contract. We were so glad to discontinue with them...the $90 seemed worth it. The only positive was our local provider that did everything they could to help, but to no avail. Fixed wireless internet has just come to our rural area and so far we are very pleased.

When my wife and I moved to a rural part of California we decided to try cellular Internet and satellite TV. After two years we were forced to try something else. Normal computer use exceeded the cell company's unlimited limit every month and the TV dish went out of alignment (we get lots of wind). So next we tried Viasat (Exede) satellite Internet and PlayStation Vue streaming TV. We quickly found we exceeded Viasat's unlimited limit a few days before the end of each month. For the rest of the month TV was unwatchable (excessive buffering issues).

Every 4-6 months these crooks slam the data speed down to snail pace entirely, not even the two weeks of service you usually get for the month. Have called 3 times this evening just to have the same rude employee pretend to be a manager. They always have a gimmick to get you to boost up your package. 'Cause magically you use 100 Mbps in 6 days after you’ve paid them almost $200 for the month. Their scheme is they will look at your usage and tell you what is causing this issue. It’s always on you and never on them. From all these reviews I see that’s what they tell everyone. I will be canceling this crap service and they can kiss my rear if they think they’ll get another cent from me. They did say I could cancel my package now for $300 and pay to have new equipment put in, sign an new 2 year contract and gain a whopping 50 GBs that wouldn’t work either. They didn’t even offer a jar of Vaseline with that incredible offer. Scam artists!

I signed up for the "Unlimited Gold" plan, based on my conversations with the Viasat sales team. I was supposed to have "up to" 50 Mbps download speeds with that package. Let me just say right now that I NEVER saw that number reflected in my actual experience. Further, I had "unlimited" service, which in reality isn't unlimited. The throttle that level of usage at 100 Gbs. So, for the past week or two, my download speeds have been .38 Mbps. Yes, that is a decimal in form of the 38. I tried to check my speeds and the speedtest.net site wouldn't even recognize that level of access. Google gave me the .38 number. I contacted support via chat, via phone, via email, and I've been assured my connection is working as expected.... In short, do NOT give your money to this company.

When it comes to Viasat Internet, it feels like a massive ploy that is simply there for you to screw you over ridiculously fast, and upon actually signing up for the WiFi, you'd be lucky to have it work for a brief period of time before practically shutting down. They advertise it as being "faster than slow DSL", yet it feels like THEY'RE slower than the stuff they say is slow. Luckily I have my phone's mobile hotspot, but even that's not enough sometimes. Anyhow, let me elaborate. When I had my original WiFi connection, (which honestly was a lot more better) I was lured into a false sense of security with the fact that when I had both connections on at the same time, they were ridiculously fast and resonated with each other perfectly. (DSL and Satellite.)

When we canceled our service they wanted us to retrieve and return a component from the dish atop our roof. We had 2-3 feet of snow in our yard and our roof was icy. My husband could not safely retrieve this piece until the snow and ice melted some. As we were close to spring I called Viasat and asked if we could have a few extra weeks to return the equipment. It was a hard NO.

I have had Viasat internet for about 6 months. I have the silver plan which is up to 25 megabytes per second at about $120/month. After I reach my data cap of 60 gigabytes, I essentially have no service for about 2 weeks till it refreshes on the next billing cycle. So you are essentially paying $120/month for 10 days of service. Everyone complaining on this website seems to saying the same thing. Spectrum offers internet service for about $50/monthly at much faster speeds with no data caps with 100 mps. I will be cancelling the Viasat service if it is not resolved with the FCC or regulators. And I won't pay the early termination fee. I think it's worth going to court over ($300). Apparently this business has no integrity and is only interested in profits. They have not learned that quality service is the path to success and longevity. God bless.

When I called to get information about switching to Viasat from cable internet, I was asked how much internet I used. I told the gal that I had DirecTV, an iPad, wireless printer and a security system. She helped me choose a package that she said would be adequate for my needs. The system sucked. I couldn’t stream so they sent a technician who “dumbed down” my tv. Shortly after installation, I needed to upgrade my security system and was told that my system (CPI) would not work because of satellite WiFi.

I currently have Viasat (soon to be 'had'), and I can tell ya, it's NOT worth it. The technicians were nice during satellite installation. On the phone representatives sounded miserable with this "I hate my job," tone). Now as far as Wi-Fi goes... they are terrible. I pay $150 which is their "gold package", with unlimited data. Sounds good right?! But no, once you hit 100 gb (Which is about 30 hours of streaming like Netflix, Amazon prime video). You're cut off. Not that you can't use your Wi-Fi, it's just now you are no longer a PRIORITY CUSTOMER, thus it will take about 3 hours to watch a 30 minute show.

Signed with Wildblue in 2013. Since signup they have taken away services. Even email. They are now bare bones. Not worth the price for service, speed, connection, downtime. Quit service 4/8/19. Don't sign with them, find another provider. My service was paid till 4/15/19. They will not refund service you prepaid for. The speeds get bogged down, you get disconnected a lot. Too many times you cannot connect, because their system is down or whatever. The service is greatly affected by weather, rain, snow, means you can not connect. There are better options out there. Viasat gives bare bones service now. You get no benefits or incentives to sign with them. The last straw for me was their decision to take away the email service. They sent a letter saying to switch email over to Google Gmail. So I made the decision, I will no longer pay $50.00 a month for their service.

If anyone needs internet, phone, etc. AVOID Viasat. Viasat (https://www.viasat.com/) has provided me with the most expensive, worst service I have been forced to settle on since April 2015. Like many in the area, I had damage from Hurricane Irma. Viasat had a contractor come to make a repair after damage from Hurricane Irma (all I needed was a new connector) Doug from JMP Communications was sent from JMP Communications (https://www.jmpcommunications.com/) and that resulted in new equipment being installed and a new contract after he said the dish was no longer good. Sadly, I have no other providers near our little farm. Long story short from this P&T disabled Army veteran, DO NOT use JMP Communications and do not use Viasat internet as a service provider. I hope this helps someone.

Do not fall victim to their misleading to the point of being fraudulent advertising. They are not better than "slow DSL" as their TV ads claim. They are not "super fast" for everyone as their ads claim. True they do have satisfied customers, but they are very rare. Your Viasat experience depends on your location. You have to be in an uncongested beam's sweet spot to get fast reliable service. Problem is all Viasat has to do is oversell an area to downgrade the service. Also you have to sign a 24 month contract to get service, there isn't a trial period. If your service is horrible right off the bat you are stuck paying over $300 to cancel. I was a customer for many years till I was saved by Verizon Wireless.

This wifi that Exede provides is just horrible. For the money we pay we deserve better. The ping is always high, which makes online gaming impossible. The wifi only starts to get "semi" fast at about 1:AM which is like in the middle of the night. That's ridiculous! We need to have quality internet during the day time! I want to be able to use the wifi when I am actually awake! Exede should be ashamed of themselves and fix this problem before Elon Musk's wifi comes out, because he's going to wreck people like you Exede. My overall summary of this review is: If you're going for a wifi company DO NOT pick Exede. The thing that makes this so unfair is the price should be equivalent to the quality of the wifi, not the case here. I would say it's maybe worth 20$ a month or less. Take your money else somewhere else people. You will be sorry if you get Exede... >:(

This company claims their internet is fast but it’s not. It’s a little faster than dial up and your cell phone will be a better option. You will get suckered into a contract for 2 years and you can’t cancel after they install unless you want to pay a fortune, to do so. After installing I called and complained about the speed. Everyone I spoke to troubleshot the equipment and said “We can’t promise it will be high speed in your area or all the time." It was NEVER high speed. We kept service or lack of service for a year then canceled. Do yourself a favor use your cell phone and DO NOT use this company. Trash, trash, trash! Can’t not tell you enough - don’t do it!!!

I cancelled service on 3-31-2019 due to a contract change On Viasat part. Viasat offered me the option to opt out Of their service at no charge. It is unusable due to the lack of Speed downloading. I reported to my credit company that Viasat fraudulently took out $282.99 from my account after my cancellation date and I don't have an itemised justification and in their letter to me they refuse to provide. As to how Viasat came up with the figure of $282.99 when the monthly bill for 4-1-2019 had I continued service should have been $158.99 for April. I would like to point out that I bought the equipment outright (it wasn't leased). Today's date 4-2-2019. I also contacted credit card co yesterday to warn Them about this fraudulent activity about to take place.

I've been with them for a year and my bill was 170.69 per month until this month, this month it was 4510.69. That's correct. Four thousand five hundred ten dollars and 69 cents for 30 days of service. My office is open from 9 am to noon Monday thru Friday. They said the increase in activity was from midnight to 8 am. When I asked why someone didn't email or contact me said it wasn't their problem. I had to stop payment on the money they pulled out of my acct and can't wait to get them in front of a judge. These people are complete thieves and should be shut down. DO NOT USE THIS SERVICE. COMPLETE SCAM ARTIST!!!

I’ve had ViaSat almost a month now and it’s worked a total of 2 days. Technicians have been out to fix several times and although the technicians were awesome they can’t fix the software. I don’t have poor signal. It will work for a minute or maybe 2 minutes and quit. Have to reboot numerous times a day. I’m going to cancel my service. It’s been absolutely useless.

If you're lucky you might get a couple of days at the start of your billing cycle where this actually is useable, after that forget it. Also I have their speed test software that ViaSat suggested to use to check internet speed, half the time it is so bowed up it can't find a server to use, it just keeps searching. About the same when watching a video it just comes and goes constantly with a very poor picture which actually hurts your eyes, so we just shut it off and forget it. Wish the Consumer Affairs or Better Business Bureau could help us lower income customers out and actually investigate their practices, which are totally a rip off.

After you reach your data cap, service is completely useless until the next billing cycle. Their main income source will be charging you an early termination fee for canceling your contract. Look elsewhere for better service.

I’ve dealt with their service for 6 years. If I got called for work I had to drive half an hour to the office because VPN was a nonstarter. I was willing to live with that. Then, my service turned bad, really really bad. I called customer support and it turns out they changed my service without notifying me. My internet was unusable. I’m on a 3G connection now which is far superior. For 2 weeks I could maybe load 1 out of 10 websites. That’s how bad they degraded my service. I couldn’t even get their website to load to get their number. I had exceeded. No limits, we don’t stream and still they moved the goalposts. I’ll use carrier pigeons before using them again. I thought HughesNet was bad, Viasat is worse.

I have been a customer of Viasat since April 2018. On the day of installation their installer told me that at the minimum I would receive between 1 Mb - 3 Mb download speed during heavy traffic times and after I had used up my 12 GB per month Liberty Pass allocation. From the beginning as soon as I ran out of my 12 GB, I was throttled back to 0.26 - 0.33 Mb per second. Web pages will barely load at that speed. To make this quickly, I have called their customer service line numerous times during these throttle backs. Although they went through the motions of resetting the modem it has been largely nonproductive. They have tried to get me to (upgrade) to a larger plan with the same throttle back conditions. WHY? Don't know don't care. At this point I cannot wait until I am done with them. Do not use this company!!!

We also live in a rural area and not much to choose from. The service is okay during the day but we lose the signal every night at 9 pm. The installer said there is a satellite to the east of us that is much better but he wasn't willing to set us up with it. I guess if they get their money who cares. Thank God for hotspot on my phone. We can watch our night shows on that.

I had Viasat (Exede) Satellite Internet service for two years, due to the fact that I lived in a rural area (not THAT rural, but rural) and I needed high speed internet service for my business. It was without question the worst consumer experience that I've ever had. Viasat does not do much to warn you when you are exceeding your monthly data allotment (is that where the name 'Exede' comes from?), and if you aren't paying attention, you will get one hell of a whammy when they auto-deduct your bill that month.

So we got the service because I have had At&t before but now they have other companies. We didn't even have the service 30 days and they want to charge $300. We don't like the service. At&t does not charge a ETF if you haven’t had the service 30 days and are unhappy.

Worst internet ever. Was promised we wouldn't be throttled due to congestion in our area, but after one week we're stuck with speeds of 0.01 for the rest of the month. Even before reduced speeds YouTube and Netflix only stream at 360p tops. It's completely unusable and now we're stuck paying for it for 2 years or $345 to disconnect. I would not recommend this service to ANYONE!

Didn’t work more than it did work. After 3 months fighting to get fixed gave up. Was charged over 300 bucks. They even had nerve tell me to wait a day or 2 and call back. First told me 180 to disconnect then charged me 330 bucks. Liars. Run away. You will regret using them.

Installed and a little over a week now when I get home still can’t use it for even webpages. Reps lie about no caps when they sign you up. Apparently we went over the unlimited cap and now they say we are stuck with 0.01 speeds. Spoke with rep after rep. Sent emails to corporate and everything and nothing resolved still. Their response is you signed so you have to deal with crappy service. I have reported them to FTC and BBB and I am still waiting for a resolution. I see others mention they have no caps but in TN apparently we do. Do not sign up with them ever. Stay away. Do without if you have to.

Worst experience ever!!!! Service was horrible and average 1.5 hour holds for retention department that did absolutely nothing!!! Bogus contract and billed for service calls in 1st 90 days!!! Told 1st service sold after install would not work, but with 1 tv or tablet only!! Upgrade a must due to low satellite signals!!! Am permanently disabled and paying 110 a month for intermittent and low service. Also techs said this was well known through the company and they were telling me to live with it or cancel!!! Could not stream anything. Continuous buffering!! Also instructed if I wanted to use internet to use between 6 pm-9 pm or not bother!!!

Horrible, cancelled first day, ridiculously slow internet, still charged me 120.00$ for 1st month even though I cancelled the first day, after talking with their customer service. Mean and unsympathetic personality, it was horrible.

Have been an Exede/Viasat satellite internet customer for several years. About one year ago we updated to their Unlimited Silver 25 Mbps plan: Unlimited data (although speeds "prioritized" after 150 GB/mo) and speeds up to 25 Mbps. Was very satisfied, never saw a slowdown. About a month ago Viasat sent out a letter on their "updated policies" explaining that 25 Mbps was a mean speed and speeds might be lower during busy evening hours, balanced by higher speeds at off hours; and data usage could be prioritized after 150 GB/mo. No price change.

I signed up for Exede over a year ago and it’s declined every month since. I have the best plan they offer but since they have decided to sign up every human possible without upgrading their capacity it’s gotten to the point where I can’t stream anything. I have to go someplace where I can get internet and download whatever I want to watch. Forget about trying to watch Hulu. This is outrageous for paying over $100 a month for nothing. I believe they should be sued for breach of contract. Especially after reading comments that they are holding people to a contract that they aren’t abiding by. I’m going to cancel my service tomorrow and if they don’t let me out of my contract and refund my payment I’ll be seeing an attorney.

I thought I would try this satellite phone and internet, but it was the worst mistake I ever made. When I was on the phone with the customer service to set up the service they made it sound so good and told me I would have 30 days to cancel if I didn't like the service. Well when it came time to have it set up the tech was professional but he said he was having a hard time setting it up since they had my name incorrect when it was first set up and he said I would have to call to have my name corrected later. Within the first day I was having problems with the service so I called and after 45 mins of troubleshooting they said they need to send a tech back. He came and fixed the problem so I thought and within 1 day I was on the phone with customer service again.

Viasat (Exede) is absolutely the worst company ever. My service will go in and out constantly, especially after my new month of data begins. I have tried explaining the situation and they seem to not understand what I am talking about. I pay good money for very ** service and incompetent representatives. If we had other options where we live we would have a different provider. Also we have had them for over 2 years and recently asked if they had any promotions and the reply I got was "Not for current customers" in my experience with other companies customers who have been with them a certain time you are eligible for a promotion of some sort.

My service has been at a very slow drag for 2 weeks now, a tech was sent out but he could not fix the alignment because there was snow on my roof (understandable) but when I placed the original call, there was no snow but they could not get a tech out for almost a week. The tech tells me that he'll come back when there is no snow, which was today. But now he says that he can't come out until next week. It's supposed to snow again for 3 days straight. I work from home and my son is home-schooled and I also attend college classes online.

I had my Viasat installed last Saturday, the techs are nice and good. But the service is really bad. We tried watching Youtube the same day it was installed and it keeps on buffering. Netflix does the same thing too and it is pixelated (even I have Netflix HD). We can't even watch from my son’s iPad. I was never told about the 24 month contract so when I call to cancel it they are saying I need to pay ETF like $15/month and they will not prorate anything if I cancel it today. What’s worst is when they disclosed about returning the equipment they told me I need to also remove something from the satellite dish. (Woooooah it is more than 20ft) How will I do that. I don’t have any issues trying the service but having poor connection is something we can’t take. That is like paying for nothing. I have kids and we all need internet service.

I purchased Viasat internet yesterday. I had no service from the time the technician got done my TV just buffered. I called Viasat. They said unplug it for 30 seconds. Plug it back in. Nothing happens. 8 hours later I was told I had used up all of my usage so they told me the only way to go was to up my usage so I'll just ask to be released from their service. But they said because of the contract I'm stuck with a $350 bill. People do not get Viasat internet. They are no good. A total ripoff.

I was with Exede/Viasat for almost 2 yr. Had some problems but overall not bad for what it is sat internet. I cancelled my service with them due to moving and that rep was very helpful. Until I never received a box to send their stuff back in. I called and was told they would send a different box which I never received. In the meantime this company took 317.00 out of my account for not returning the equipment. I then again call them just to find out that they sent both boxes to my old address. So I am out 317.00 till I get a box from them for the equipment.

(Viasat, formerly Exede). I have been without internet for a week tomorrow and had a service call scheduled for today. I took a half day off work when I have few hours left to use. The technician called with an hour left of my 3 hour scheduled maintenance window and told me he was 90 minutes away and wouldn't be able to make it out today. He didn't even pretend he was sorry for my time lost and the inconvenience, and seemed a little baffled that I couldn't just miss work again tomorrow. I now have to ask a family member to let the tech in three days from now, when the next appointment time is available. By then I will have been without internet for ten days!

According to Viasat, we exceed data usage within a day or two of a new billing cycle and they reduce our speeds dramatically. We've called support a number of times and they report that we have a Bittorrent running. That is ridiculous as there are no file sharing programs on our computers. We went so far as to turn off our machines and disconnect the modem for several days and they still report data usage. It is expensive and we are not at all happy with this company. It is our only choice as we live in a very rural area.

This is the worst Internet service I have ever had. Constant outages and customer service is horrible. They cannot even schedule a service call correctly. I was down multiple time during the day. They sent a technician and he couldn't correct the problem. I work from home and I had been down a week.

This issue has been resolved as of 2/4/19. Thank you for expediting this issue.

I had Viasat Internet installed yesterday at noon... By 5:00 pm, I had NO service. Went through the typical “reboot” over and over but would lose connection within 15 seconds each time, then it just stopped. This morning it came back up for a few seconds, then down again. (I started with a great 75 mbps and dropped to 2 mbps then 0.) I needed up canceling my service and of course they charged me an additional $345 to break the contract. In the end, I got 5 hours of service for over $400. I had to select one “star”, because they didn’t offer less. Good luck if you're thinking about using this service.

I live in a rural community, therefore had no CHOICE in Internet service for my laptop. Originally Wild Blue, then Exede, now Viasat. In 2014 we had no complaints. Then 2016 things started to get really slow. Then these past couple years DATA has been turned down on the 22nd of every month, where you can not watch a small video clip even. My bill is due on the 6th of each month. It is automatic paid thru bank, so never late with payment.

They literally took $94 out-of-market in wife's account and rejected the internet service and they want us to pay another $94 again after taking 94 bucks allergy count in the first place to me but is bull or BS. You understand where I'm coming from. They're nothing but thieves taking money from my wife's Social Security. They don't have no heart at all.

We started with Wild Blue, then Exede bought them out, then Viasat bought them out. Viasat had horrible customer service, hung up on us multiple times, and had no desire to answer our questions. Viasat changed our contract terms including the price without notice. The advertised speed is not what was received. In fact, we couldn't reach the internet at all whenever there were clouds, bad weather, or for no obvious reason. They refused to send anyone out to service the system when it didn't work. When I removed the equipment to return it (since they refused to do so) it was difficult to even get a return address to return the equipment. I strongly encourage you to try to get any other provider for your internet service.

HIGHLY SUGGEST YOU DO NOT GO WITH THIS COMPANY AS AN INTERNET PROVIDER... Since day 1 our satellite internet has been AWFUL! I switched my cable company because of a better rate and told them I also needed internet. The rep said Viasat was the only internet company in my area that worked with their cable company so I stupidly signed up. I just got done chatting with a rep and she told me we are only allowed 35 GB/month and if we go over that then they prioritize other customers service before ours then told me I would have to upgrade my service and pay $100-$150/month. I told the rep when I signed up exactly what I used internet for and this is what I got. If I could give them a zero rating I would.

I had bad service and very expensive but you can't get much out in the country. I should have used Verizon hotspot. I moved and moved my service but was not told it would be new contract all over. I told them the customer service person I spoke with did not tell me I would have a brand new contract. They said, "Sorry we have to train them better."

I signed up with Exede (now Viasat) back in 2014 because it was literally the only service available in my extremely rural area. To that end, this is the ONLY circumstance in which I can recommend them. If I could even get a cellular hotspot, I would prefer it. Their service is expensive, it is slow, their customer service and maintenance network is truly awful, but the worst thing about them is their sneaky weasel speak advertisements.

It's the worse internet out there. You're lucky if you hit 1 Mbps and you usually only get it early in the morning about one o'clock to maybe 8 o'clock in the morning. The average speed is 25 kbps and that is terrible for the price you pay. Would highly suggest not getting it.

If I could give this company a 0, I would. From day one, it's been HORRIBLE service. Internet is so slow and I have to be on my hotspot almost 100% of the time. We also can't watch/stream any sort of video on our TV or iPad, nor can we even use our Apple TV (Netflix, etc...). They saw our system was not running sufficiently and actually did email me to let me know that and schedule a time. I was pleasantly surprised. Then, the day they were supposed to come, did not call or show up. Still haven't heard from them. I had put off calling because I just simply do not want to deal with them. The way this business is ran is pathetic. My bill has also increased, 6 months down the road. Do yourself a favor and do not go with Viasat.

I have had Viasat internet for two since I signed a contract but I will be switching soon! I’m paying $155 a month for internet I can’t even use! Even now I’m on Sprint data because I wasn’t able to use Viasat!!! If I could give them 1 zero stars I would. I even called up to go back down on my bill and the guy said I couldn’t months ago before my contract was still in effect. Terrible service and they lie about streaming! I can’t watch a movie or even a short clip on FB without the lagging. It reminds me of dial-up!!

You can get service during the middle of the night and early in the day, but from 5 pm to midnight forget it. If you’re lucky you may get a download of 2 Mbps. The bottom line is the company overloads the satellites so during what they call peak periods you are sol. The technicians are frustrated because they are constantly called by customers for speed problems which result from the overload problem. Viasat knows they have a problem, but they just keep on adding more customers, which makes the problem grow. They don’t care because you have a 2-year contract to honor. I have 1 year left and I will not renew. So spread the word to avoid Viasat.

Service stunk from the very beginning. The sales guy said we could stream movies, etc. But it took 10 minutes to just open an email. We upgraded and upgraded and then ended up canceling our service altogether when we moved. I was told they would send a box to mail back the equipment, which they did. The box had a foam liner with cutouts for the equipment and instructions for where to put everything. We placed the transceiver in its spot, the modem and the power cable in theirs and even used the tape strip they provided to seal it up, then returned the package to the UPS store.

Boy was this a mistake I'll never forget. When I bought my home it just didn't occur to me that there would be no internet options. I searched for providers and was happy to see 3 major providers in my zip code. What a rude awakening to find out the area I am in isn't even incorporated and was just given the closest zip code in the area for my county. Thus the only available providers were fixes wireless or satellite. Sadly, fixed wireless was also out of the question due to the specific placement of my home.

I should’ve ran when the initial installer told us that we’d have to cut down a hundreds of years old tree. He moved the dish, it’s never been aligned. Can’t search online at all, over $200/mo this service is not acceptable. Worst service ever! Zero stars!

Unless you have unlimited budget and can fix everything yourself, troubleshoot problems that come up like no service, slow service, etc. I strongly recommend you go with some other company. We had Exede/Viasat for two years and use it the first two months and then finally gave up. Even when they offered us this special deal of twice the speed for only...we declined since two times zero is still zero. If you like watching the little circle go round and round while it buffers, then go for it but I still don't recommend it. I'm sorry but there isn't one good thing I can say for this company.

Okay so I have Viasat (Exede/Wildblue/whatever the name is this month) I was more than ecstatic when we got the internet up & running & not having to use my phone as a hotspot any longer, until I received my bill this month... Watch out for the hidden fees! Yeah went from 91 bucks the first 2 months to $120. By the way I cant even terminate my voice contract which I didn't know I had & just keep the internet without paying early termination fee! Best part of my no lube experience by far is being lied to and tricked into signing a contract! I'm so sick of the slow slow slow up/download speeds my cell phone. Hotspot works better! BTW I have Metro with T-Mobile. I pay less for 3 lines with 10 GB hotspot included on each line! I really feel taken advantage of. Just do your research. Trust the bad reviews more than the good especially if it outweighs the other.

We had to replace our entire roof because of leaks from a storm, come to find out it also had been leaking around where Exede (Viasat) had place the dish on our roof a few years ago. We have had service with this company for over 2 years now with no issues or problems from any department until now. I called to find out where the technician was after he was late, all they kept saying was he is en route. That absolutely told me nothing considering I was going to have to leave soon for work and he was past his 3 hour window. He finally called me and then showed up almost an hour past that 3 hour window they originally gave me. I had to leave and go to work leaving my adult son who has talked to them as well to deal with the technicians.

We closed our account after being customers for 10 years. We were never late on payments. It took almost 4 weeks and four phone calls to get them to send the box for return. When calling them the wait was very long and then I dealt with representatives from India who could barely understand English. I did get the equipment to them on time. They still charged us 324.00 dollars. After many emails I was informed the account was closed because of my lack of reply. I was then told they had refunded but they. Only refunded us 162.00 with no explanation as to why only half. My husband had missed this because we were looking for the whole amount of 324.00. Our next step is to try to get Bank of America to deal with them. They try to deliberately set you up to fail at returning the equipment on time. How are they getting away with this?

This company will give you the runaround regarding equipment returns! I requested 3 boxes to return equipment when I moved from my service location May 2018. We even got the transmitter off the dish to send back and the company sent the return boxes to the address I moved from-3 times! Then I ordered 2 more boxes, one was never received and the last was finally received 2 months after from the initial request for a box and the equipment was returned in August 2018. The company says they have never received the equipment and billed my account and credit card. My bank investigated the charges and disputed with the company and the company agreed that the charge should be reversed and the matter was closed.

I ALWAYS Google the name of a company before I decide to spend money with them. And I ALWAYS type the words "reviews complaints" next to the company name. I ALWAYS pay attention to the bad reviews, especially when they outnumber the good ones. VIASAT had 107 reviews and a rating of 1.1 stars. I'd be a certified fool to ever consider this company, no matter how many times they change the company name. Now, I predict that an attorney or a prosecutor/D.A. will come for their hides soon. They are using illegal practices to get your money, but it will eventually cost them more in the end. It ALWAYS ends badly for fraudsters. ALWAYS! I just love reviews, especially the bad ones; and you better learn to love them too.

We weren't getting any internet service when the weather was bad, which is to be expected with satellite service. But, if the receiver moved even a bit when it was windy, that also cut service. We were on the automatic payment plan, and when our credit card wasn't updated, the service was just shut off... No phone call, no email, no snail mail. Really? So, after moving to a new location, we decided to go with a different provider. We missed the beginning of the monthly service by 7 days, and still have to pay for the entire month. And on top of that, because we switched providers, we'll have to pay a $150 ETF. Not savvy, Viasat, not savvy.

Well don't even know where to start... It's the slowest service since dial up 20 yrs ago. Haven't got the truth from no one since day one. Customer service is a joke. I called during trying to download something. And immediately was told I would need to increase the speed and if it didn't help, that I could drop the plan back to where I started. Well another lie. Was told I was locked after trying the upgrade the next day. Please for anyone reading this run run run as fast as you can. This is a joke. Unlimited "ok" believe that.

Where do I start. I was placed with Viasat (who was WildBlue then Exede) when I ordered my DirecTV service. Worst mistake I ever made. Quality is horrible. Cannot even stream Netflix, Hulu, prime etc. I have made so many calls, made plan changes and have experienced the worst customer service of my life. I'm currently back on the bronze plan to save money and was told if I wanted to upgrade to silver or gold I would need upgraded equipment and they extend my contract. I'm stuck with a worthless company for another year unless I pay an early termination fee.

On 19 Oct 2018 I checked my usage. It was 5GB. On 21 Oct 2018 while online checking email, I received an usage message at 3:28PM stating I had used 70% (7GB) of my allotment. At 3:53PM, I received another email stating that I had use 100% of my allotment. In other words I had downloaded 3GB in less than 30 minutes on top of using 2GB between 19 Oct 2018 and 21 Oct 2018 for a total of 5GB over three days. I got on CHAT with a "support person" and asked them just what and who had sent the 3GB download. They said they were sorry, but all they knew was the time period it was downloaded. I tried to get them to upgrade this complaint, up the chain of command, but guess what, I kept getting disconnected. This is on top of a original complaint that there was no notice, that they were reverting to an old email program on Wildblue and no instructions on how to upload the "new" program.

I upgraded from the 12 mbps to 25 mbps to improve internet speeds. Despite numerous phone calls to tech support, I consistently have 1-5 mbps. Techs claim they can't send someone out unless I call from home, which I cannot do. My cell service routes through my internet service through a signal extender so if internet speeds are too slow, my cell phone cannot connect a call. ViaSat/Exede tech told me I needed a new phone (I have a Galaxy S9), which was not helpful at all. I find their policy of not being able to send a field tech unless you call them from home rather odd. If there is a problem with service, they should be able to send a field tech to fix the problem. I thought I would try an official public complaint with Consumer Affairs to perhaps escalate their response, after several months of attempting to resolve the issue by phone.

Internet is terrible and very expensive! After sixty days I was ready to cancel due to terribly slow speeds. Tech support to EVERY problem is to reboot your modem. I have done this more times than I can count and a tech has been to my home twice. They will not let me cancel their terrible service without ETFs because I am under a two year contract. I would not recommend this company.

DON’T even think about getting Viasat. Their satellite is over the middle of the Atlantic Ocean. The ping is 650 ms so when you start clicking on your open page you will be waiting 0.6 to 1.2 seconds before anything starts to download. Try to watch a movie or any other streamed program and you will be watching the little circle spin as it buffers continuously. Live gaming…they won’t even let you on their site with that 650 ping. It slows down everything else on your computer when you are online. Got rid of Viasat and everything works good now…again. Their service will drop offline on average at least once per day. They advertise 30Mb download but this only happens during off peak times and when you aren’t being throttled or prioritized. I have had downloads as slow as 0.82Mb. Their upload speed is not advertised anywhere on their web page. It is 1.0Mb…PERIOD.

I've had Viasat for abut 6 months, and I'm here to tell you the way they make their money must be their termination fees. They offer what they call "unlimited" service, but that couldn't be farther from the truth. They state that after a certain amount of data you "may be throttled due to network congestion". What they don't tell you is that the throttled speeds are so slow that it takes about 15 seconds to load a webpage, slow enough to make secure sites (i.e. sites you pay bills on) not work, or time out due to excessive latency (between 2k-15k ms), impossible to stream Netflix or Hulu at even the lowest quality, and even so slow, it takes 5 minutes to download a TEXT FILE.

Exede/Viasat, Inc. took $300 from our credit card for their equipment (because we had not returned it yet) and then simultaneously proceeded to send our account to collections (AFTER receiving their money). When we did return their equipment (on our own dime), they did not return our $300, after HOURS of phone calls trying to convince them that they owed us our $300 equipment fee back. I even sent them the credit card statement CLEARLY showing the $300 they received before the equipment was returned, with still no acceptance that the money is owed back to us now that they have the equipment. They acknowledge they received the equipment but continue to refuse to return our $300. This is truly robbery. They have both the equipment and our $300. Someone needs to stop this company from its unethical business practices.

RUN... RUN... RUN... The BIGGEST SCAM I have seen in a long time. Salesperson for the Santee (Jariah) is a SCAM Artist too. $64.00 for 12gig after I told him I use an Android box. It was used up in a week and I wasn't at home. Wanted me to pay $80-$109 more for more data. I said no! SO NOW THEY WANT A $360 CANCELLATION FEE!!! Any company that needs to go to this extreme is desperate!!!

Since 6/1/18 thru today download speed has been running .8 to 1.3 Mbps speed the vast majority of time rarely going over 2.0. Viasat (Exede formally). After 4 full months of this issue and many tech support calls plus 2 visits at my house with the tech certifying my setup (Dish, cabling, modem & my desktop computer) being pristine Viasat finally admitted it is a satellite issue at their end that is being worked on. However, they couldn't give me any date of the issue being fixed let alone any hope of being fixed in the near future. Prior to June my download speed was running 10+ Mbps consistently. Now Customer Service refuses to elevate this issue to upper management as said in an email back to me stating so. My contract is finally up this month and I will be switching over to other internet provider alternatives. It is a terrible thing to pay $117/month for "dial up modem" speed.

I signed up under Wildblue in 2012. Never could use the internet, not even once. Couldn't get anyone to look at problem. After 1 year of paying for no service canceled. Never heard anything until September 2018. Received a call from collection agency wanting me to pay $398 for equipment. I said no, I had returned the modem in the box they sent & the dish was still on top of my house if they wanted it. Then they told me if I would just pay $98 they would dismiss it. I told them no, they had not provided any service for the amount of money I paid them. This is a company that changes their name when it gets bad for them. They have gone from Wildblue, Excede, Viasat. They should be put out of business completely.

Been a customer over 3 years. Recently I started running out of data quickly for someone who doesn't stream video, movies, no games, music, etc. Last month I ran out of data a week after renewal with their modem disconnected from the power source. I called and was told I am downloading movies on Netflix. NOT EVEN! They never fixed my account. So far 3GB has been used this month with me in Wyoming on vacation and their modem disconnected in Texas.

I do not know where to start. Their customer service is the worse I have ever seen in a company in my life! My satellite was losing service almost nightly. I called their support line only to have them reboot my system. This fixed the problem until the next night, then the same would happen. At 35+ minutes per phone call to only go thru the same thing was only putting a bandage on the problem. But techs would cost issue as resolved because it temporarily fixed the problem. After 3rd call I started to press the issue as to something else was wrong… I was told I would get a $25 credit for missed service (never saw it on my bill!) and they would send a tech.

After customer 4 years I was moving and tried cancelling the day I was under mandatory fire evacuation. Operator insisted I go on the roof to recover their property even after explaining smoke and ash were bad and flames were moving in! She insisted or said, "you will be responsible and liable for $300 charge for not returning the equipment." Also called DirecTV and they verified what I was saying was true and told me to leave their equipment there and leave immediately and they would write if off; but not Viasat. Kept insisting I get their stuff and I hung up. Even disputed a claim with them and now they've turned me over to collection for $324 for not risking my like to recover their equipment from the roof of the house I sold and have not been back to after the area was closed to fire evacuation. Viasat cares more about their equipment than human life and that is sad.

Horrible. Don't use. Internet goes out even when it's cloudy... that's almost every day. Their companies are individual own. I say we file a class action suit against them for fraud... customer service are a bunch of morons. Report their fraud, lack of product, lack of service to your Attorney General.

Not only is the "service" absolutely horrendous, but the customer service is twice as bad. I'll forewarn anyone seeking new internet service; DO NOT USE VIASAT. You will have constant outages, and when you have to call to get it fixed, be prepared to be on hold for an hour just to speak to someone. I'll also add that the customer service personnel do not care about their customers. I've called 10 times over the past few months to get the service fixed and they always ask that I connect my computer (which I don't have the ability to), so they say there's nothing they can further do.

I am a new customer to Exede/Viasat. Previously had Verizon Homefusion for years until they decided to start gouging me with overages that were not true. So far, my experience with Exede has been less than sufficient. If a cloud moves over or the wind blows the right way I lose service. Anywhere from 5 minutes to 30 minutes. My dish has been moved twice due to the excuse being a tree limb in the way. Signing a 2 year contract for this kind of service is a racket. But if you live in the country you do not have ANY options for internet and they know it. DO NOT BUY THEIR LIES AND SIGN WITH VIASAT. YOU WILL REGRET IT!

My experience with Viasat was horrible. The initial rep was really good and persistent in trying to get me to sign for service so I did. The line hung up and I had to go through the process all over again because apparently the information is not stored if you speak with a different rep so the signup process became very lengthy. All in all I signed up, and before installation was told I had to purchase renters insurance. I purchased the insurance and was eager for my installation. When the tech came he stated that he cannot do an installation because he is only allowed to use a 100 ft cable and could not reach and their company will not provide a cable longer to install cable.

We've had this internet service for about a year. They clearly take advantage of those (us) who don't have access to more reasonably priced and reliable service due to location! Should the wind blow wrong our service goes out... And be prepared for the "unlimited" data to run out around 3 weeks into the month... And don't expect any help from customer service (which I'm pretty sure are not even legitimate reps)! And you get ALL this for the ridiculous price of $166.00 per month!

I have been dealing with your company for a week Acct # **. They have no customer service training. The techs and their supervisors never respond to customer calls. For the last two days I have probably contacted your office 12 times or more. Each call I was advised a message had been sent to the tech and the supervisor and one of them would call me within minutes.

By far the worst internet service I have ever witnessed. Wouldn’t recommend to anyone at all!!! When we got this internet we were not aware of a 2 year contract at all. The guy came. Set everything up. I signed on the line then they proceed to tell me that it’s a two year contract so the guy left. The people we talked to about getting their service on the phone Never mentioned a 2 year contract.

Poor connection mostly when I have run out of high speed data. I have also had poor connectivity when I didn’t run out of high speed data. When I contact them all they really want is me to buy more high speed data but I only need the low speed data. When I do contact them miraculously I get connected but only for a short time. I also pay for equipment repair but they tell me that if their technician cannot find a problem they will charge me a service call. Also miraculously when a technician comes out I am connected before they get here. I am tired of complaining and tired of getting charged when I am not connected. I have high speed only for my granddaughter but tell her when it runs out she has to wait until the next billing period.

Viasat is a scam. Was sold this pile of garbage through DirecTV. All they did was lie. They let my 14 year old son the contract to set it up because I was home yet... I disputed everything and they assured me I wouldn't be charged... only to find out I was charged 344 today. I am irate. They also drilled through the side of my house to install when they were specifically told not to do so. They assured me the service would be great for online gaming. Total lie. Everything was a lie!!! Don't get this service!!!

I've been a customer since 11/04/2014. Have never missed a payment or made so much as a late payment. The first two years, my service was decent. Not perfect but it did work 99 percent of the time. My only issues with the company the first two years was "data usage". I would go through data faster than I could even imagine and I do not do any gaming, movies, etc. Addressed this issue with them and it was always resolved IF I purchased more data. Finally changed to their unlimited plan when they came out with it and it have been far worse :(. Now my service is almost non-existent. The reason they told me my service is so bad is because they upgraded to a new satellite and I am not allowed to be connected unless I sign a new two year agreement with them.

Had trouble getting an internet company. I told I could combo my DirecTV and Viasat to get a bundled discount. Promised Viasat would be 80.00 from the sales dept. After install I get a welcome email explaining it was 150 a month after the 3 month promotional rate of 100 a month. I called and said NO. Please remove this. I was told no that I was in a contract for 2 years. If I want to cancel it would be 15 x the number of months left on the contract. But I still owed them 116 for the 1st month. So I waited for the month. During the month I realized they would slow down my 50mbps because they could at any time.

I have been having difficulties with my internet speed when the billing cycle renews. When I call and describe the problem I keep getting told to try things that don’t work. The same things over and over. When I comply and redo the tests that don’t work they try to tell me that my equipment is faulty. I know from previous months experience my equipment is fine. Instead of going through my account notes like a person with minimal intelligence would do to see what the problem was and how it was resolved they keep telling me to check all of my electronic equipment that connects to internet because it is somehow my fault. 3 hours last month and another 3 this morning before I finally convinced the guy to review my account notes and see how they fixed it before. He got it fixed within 10 minutes from his equipment just like I asked to be done 3 hours earlier.

Viasat was installed two days ago but the speed not checked until I had signed the contract - it did not deliver enough bandwidth to run a smart TV. I was told that I could not cancel the account without paying an early termination fee. This is a complete scam.

Let me start by saying avoid this ISP as if your life depended on it! I was skeptical about using any form of satellite ISP, but was in need of internet after moving to the country. I saw an advertisement for Viasat internet formerly Exede. I did an internet at my other home before the move to the country and saw that according to their site they offered up to 100mbps for my area for 200.00 a month. I got to my new address and they said unfortunately my address only has access to a max of 12mbps for 200.00. I was in need of internet for watching school lectures, which I was assured by their sales staff that I would have no problem doing with their service. And could even stream television up to 720p. I signed up for the service on or around June 23. The install was scheduled for the 25th and that was the earliest anyone could do it which I was fine with.

I was lied to when told I would have unlimited service and was just told I've exceeded my usage and was the reason for my problems. I would have to wait till the 7/12/18 to get my 60 megabytes back. My bank card has been charged for unlimited service this month already. I'm just so upset about the dishonesty and how They can continue being so unfair and dishonest to their customers who trust them! Tomorrow I'm talking to someone who will give me legal advice on this matter and the amount taken without my consent or permission. Thanks for all the reviews. It'll help me so much. How deceitful and how scamming this company is needs to be stop asap! You'll lose lots of others who I know and will stop using your services because of your lies. All truth here!... Fake reviews. Shame on you for even saying that. Only thing fake here is this company!!

Had installer show up late (3:30 instead of 12:00) then decide the work would take three hours and asked if he could come back in the morning. He then canceled the next morning and said he could return 6 days later. The day he canceled we ran out of our data allowance. Consumer service would only give us a $20 credit against the $100 we would have to pay for additional data to get us through to the end of the week. My ability to conduct business was greatly impeded by their data restriction and I was not going to pay an additional $100 due to their installer wanting to go home early.

I recently contracted with Viasat/Exede Satellite Internet company. I am on my 3rd month and had a discount this month for $37. Within 2 days they said I used 17.0 of my 24 GB. I turned all my wifi devices off. And still they are trying to tell me I was using it at 6 am-3 am. I was not home from work at 6 am. I can prove it. Now it is 4 days and my wifi data is 0. Last month we watched the whole series of the Ranch on Netflix and then some and never ran out of data. Plus the guy who sold us the service said we would be able to watch 40 movies a month. Well that never happened. We watched one hr and a half movie and it burned a 4th of the data. I am very disgusted with the reps I talked to. They keep telling me lies and will not fix the problem. I am just puzzled on how you can use all the data when the devices were off?

They lie about the whole Unlimited. It's conditional unlimited. It is unlimited until you reach your bandwidth limit. They lie about the wonderful speeds you can achieve. I personally have NEVER received the speeds they advertise. I personally pay $120.00 A month. JUST for internet service that restricts use after bandwidth limit is met. That is a LOT to pay just for internet that is not bundled with TV/Phone. "What a rip".

Internet signal got increasing worse in last year to point I often cannot open even brief emails. They are not honest about the problem. First said I needed more data which I purchased in. It did not help one bit. Then they suggested I add a router. I bought one of the better ones they recommended and it was no help. My computer guy tested their input at the modem and it was in the low 1's. 4 trips by 2 computer guys always with the answer - "it's your lack of signal." Requested service technician on every call but they would never send one...they knew they had no reasonable signal. Called to advise I cancelled their service and was advised the phone wait was 40 minutes. Terrible company.

We have had this internet “service” for 10 days. It has not worked from day 1. If you are sitting next to the modem, you MIGHT be able to connect. If you are in any other part of the house, you can just forget it. When we called customer service, we have been told 2 things: 1... we’ve gone over our data limit (in ONE week)... I should insert here the fact that we have never had a data cap... ever. So we are new to the idea that anything you do on the internet makes it impossible to do anything on the internet.

Fraud Alert! Stay away! Found charges on my CC and called to see what this company was. Didn't know they existed and their customer service # doesn't work. The only way I got through is by selecting option "new service" and sure they picked up right away. I was transferred to Customer service and sure enough, It hung up. Fraud Alert!

I live in a rural area and was informed HughesNet was my only internet service provider. Imagine my joy when I spoke to DirecTV and they recommended Viasat. The build-up and guarantees made were so wonderful, especially the promise of faster speed which has been a consistent problem with HughesNet. I did some research - apparently not enough - and was raring to go. I called Viasat, spoke to a wonderfully efficient person who got my information and let me know I would be receiving an email confirming my scheduled install. Lo and behold, I got the email and, in fact, got a follow-up email confirming the account and scheduled install date. Since it was clear I had to be here for the install, I took off work. The install was scheduled between 8 - 11 am. 10:40, no installer. I called since I live in a remote area and was concerned the installer might be lost.

After almost three days dealing with this company I am convinced they are a total sham. Internet speeds are much worse than poor DSL. 0.87 MBs download and they tell me that’s normal. Try before 6 am or after 10 pm and "maybe it will be better." They promise the ability to stream video but can’t deliver. When I tell them to cancel their worthless service they say I signed a 24 month contract and have to pay a penalty. I think they make their money from penalties. We need to form a class action lawsuit and put these lying scam artists out of business.

I would not recommend this company to anyone. I live out in the country and don’t have many choices. But I wish I would of chose a different company. I have been getting slow speeds of 5 during non "peak" hours and lucky if I am getting 1 download during their "peak" hours. It is slow more often than it isn’t. You have to spend literal hours on the phone with these people and they still do nothing. Literally the worst company I have had in 15 years of having internet... When they say you are getting 12 or 25 download they mean "up to". Make sure you read the fine print people!

I live in a rural area and chose Viasat as it is my only option. I've had this service for less than 3 weeks and it simply will not function. When I contacted the rep he advised it would be perfect for Sling TV. I've had more problems than I can even add to this review from day one. First, they had my name completely incorrect as the account holder, however they charged my credit card. The tech spent 5 hours installing the equipment and it would not connect. After hours, days, multiple tickets opened, another tech coming out, still no connectivity. The product will not work! I have another ticket opened with corporate but was instructed to call Customer Service back even though the ticket is escalated. The rep won't even give a last name or an extension. I shouldn't be held under contract for false advertising. It's all a sham and I wish I could rate zero stars.

I have been a customer of Exede for around 3 years. We have had the Ten GB use and during the 3 years I started noticing discrepancies in the usage. To see what I was missing I upped my monthly Exede usage to 50 GB. I started viewing my Netflix shows, at first one a day, then more, then the whole evening. One week into the 50 GB plan I noticed that the plan was deducting 1 GB a day whether I watched one show on Netflix or enjoyed the whole evening of Netflix viewing.

Viasat says they are unlimited but will prioritize you behind others if you run over a predetermined amount of data. Because they just came out with a new satellite, I was told that would not happen for 2 years or so by their local dealer and should maintain near the advertised speeds of 12 Mbps. Once installed though, this became quickly apparent that this was not the case. I immediately found out that I was lucky to get 1 mbps for a majority of the day, only experiencing speeds above 3 mbps in the early morning and sometimes into the early afternoon. I called almost every day and even though the tech support people admit my speeds are not as advertised, they refused to let me out of my contract without a huge fee. This is despite the fact that I have had it less than 3 weeks.

I am very unhappy with the services of Viasat/Exede satellite internet company. I have a campsite in a remote area of upstate N.Y. and decided to sign up for TV and internet services last summer, since we planned to live that 6 months out of each year after my husband and I retired. The only option available in our area was DirecTV, and to get internet I had to bundle with Viasat Exede. Initially, the DirecTV agent explained that I could get an internet service with DirecTV's partner, Exede, for about $25.00. I thought that was a good deal so I agreed. The plan for $25.00 had such limited GB's that we used up all our data in about 2 weeks. We added additional data which bumped our bill up to over $55.00. We left our camp after about 5 months to return to our primary residence in FL.

I called the 800 number listed on their website. I spoke with young man named John who said he was working at the call center in Utah. At first he was very professional but toward the middle of our conversation when I told him I wanted to discuss the plan w/ my husband, John turned very passive aggressive toward me and it got uncomfortable. He proceeded to tell me that it was stupid to consult with my hubby and that if I were an independent thinker, I wouldn't need his permission. I couldn't believe he said that to me. Then he proceeded to tell me that it cost him $60.00 just to answer my phone call and that he made more money than I did. At that point I hung up. I am still in disbelief that they have this guy answering the phones and allow him to speak to consumers that way. NO way in hell I will give this company a dime!!!

Ordered their service over a month ago. The first installation was canceled because they were waiting on new routers. I finally called them about the installation 2 weeks later and canceled their phone package and was going to cancel their internet as well when I was told, "Please don't. We can give you an extra $ 10.00 a month off your bill for 6 months." The service was installed on June 5 2018. I called today to ask why I am being charged $ 70.22. They inform me it's because I have their voice package - the one I canceled over 2 weeks ago. I don't even have a phone number for it. I made it clear when the Technician came out that I had canceled it and he agreed that it was not on his installation.

With all of the negative reviews, I thought I needed to voice my views. I had my new ViaSat internet system installed and what a difference! I went from 9 Mbps on my HughesNet Gen 5 to over 60 Mbps with my new ViaSat. Service/installation was great! I'm VERY pleased!!

We signed up for Wildblue satellite internet several years ago and paid $300 for the dish, receiver and installation and it was even worse or as bad as dial-up. Never again. They made us sign a one yr contract and I couldn't wait to get rid of it. Satellite internet is a last resort if you absolutely cannot get anything else.

We've had the same Satellite Internet service for over 10 yrs... Which is now Excede / Viasat. About 6 months ago we started having a "drifting" of the service connection. This is very different from the usual type of loss of signal that happens occasionally due to weather or just happens. The problem we are having is a momentary loss of connection. A very brief few seconds that creates a significant problem in my workflow since I have to reconnect each time. AND the other issue is the increased data usage since each time the multiple tabs I have open need to reload. This ends up doubling or triple our data usage. (I need to interject here that this is a second home and we have internet at our primary residence also and I can easily compare our data usage) We have worked with the company for over 6 months to resolve the issue.

I am EXTREMELY disappointed with the services offered by Viasat/Exede. We should have picked up on the red flags in the beginning - first we received a call cancelling our originally scheduled appointment because they did not receive a delivery of routers but we allowed the order to remain in place. Finally two business days after the original install a service technician arrived at our home NOT within the timeframe we were advised but at 5:30 PM very nonchalant. When we questioned him on why he was so late he stated his work order said between 12:00 PM and 7:00 PM.