Viasat Reviews

Fraud Alert! Stay away! Found charges on my CC and called to see what this company was. Didn't know they existed and their customer service # doesn't work. The only way I got through is by selecting option "new service" and sure they picked up right away. I was transferred to Customer service and sure enough, It hung up. Fraud Alert!

I live in a rural area and was informed HughesNet was my only internet service provider. Imagine my joy when I spoke to DirecTV and they recommended Viasat. The build-up and guarantees made were so wonderful, especially the promise of faster speed which has been a consistent problem with HughesNet. I did some research - apparently not enough - and was raring to go. I called Viasat, spoke to a wonderfully efficient person who got my information and let me know I would be receiving an email confirming my scheduled install. Lo and behold, I got the email and, in fact, got a follow-up email confirming the account and scheduled install date. Since it was clear I had to be here for the install, I took off work. The install was scheduled between 8 - 11 am. 10:40, no installer. I called since I live in a remote area and was concerned the installer might be lost.

After almost three days dealing with this company I am convinced they are a total sham. Internet speeds are much worse than poor DSL. 0.87 MBs download and they tell me that’s normal. Try before 6 am or after 10 pm and "maybe it will be better." They promise the ability to stream video but can’t deliver. When I tell them to cancel their worthless service they say I signed a 24 month contract and have to pay a penalty. I think they make their money from penalties. We need to form a class action lawsuit and put these lying scam artists out of business.

I would not recommend this company to anyone. I live out in the country and don’t have many choices. But I wish I would of chose a different company. I have been getting slow speeds of 5 during non "peak" hours and lucky if I am getting 1 download during their "peak" hours. It is slow more often than it isn’t. You have to spend literal hours on the phone with these people and they still do nothing. Literally the worst company I have had in 15 years of having internet... When they say you are getting 12 or 25 download they mean "up to". Make sure you read the fine print people!

I live in a rural area and chose Viasat as it is my only option. I've had this service for less than 3 weeks and it simply will not function. When I contacted the rep he advised it would be perfect for Sling TV. I've had more problems than I can even add to this review from day one. First, they had my name completely incorrect as the account holder, however they charged my credit card. The tech spent 5 hours installing the equipment and it would not connect. After hours, days, multiple tickets opened, another tech coming out, still no connectivity. The product will not work! I have another ticket opened with corporate but was instructed to call Customer Service back even though the ticket is escalated. The rep won't even give a last name or an extension. I shouldn't be held under contract for false advertising. It's all a sham and I wish I could rate zero stars.

I have been a customer of Exede for around 3 years. We have had the Ten GB use and during the 3 years I started noticing discrepancies in the usage. To see what I was missing I upped my monthly Exede usage to 50 GB. I started viewing my Netflix shows, at first one a day, then more, then the whole evening. One week into the 50 GB plan I noticed that the plan was deducting 1 GB a day whether I watched one show on Netflix or enjoyed the whole evening of Netflix viewing.

Viasat says they are unlimited but will prioritize you behind others if you run over a predetermined amount of data. Because they just came out with a new satellite, I was told that would not happen for 2 years or so by their local dealer and should maintain near the advertised speeds of 12 Mbps. Once installed though, this became quickly apparent that this was not the case. I immediately found out that I was lucky to get 1 mbps for a majority of the day, only experiencing speeds above 3 mbps in the early morning and sometimes into the early afternoon. I called almost every day and even though the tech support people admit my speeds are not as advertised, they refused to let me out of my contract without a huge fee. This is despite the fact that I have had it less than 3 weeks.

I am very unhappy with the services of Viasat/Exede satellite internet company. I have a campsite in a remote area of upstate N.Y. and decided to sign up for TV and internet services last summer, since we planned to live that 6 months out of each year after my husband and I retired. The only option available in our area was DirecTV, and to get internet I had to bundle with Viasat Exede. Initially, the DirecTV agent explained that I could get an internet service with DirecTV's partner, Exede, for about $25.00. I thought that was a good deal so I agreed. The plan for $25.00 had such limited GB's that we used up all our data in about 2 weeks. We added additional data which bumped our bill up to over $55.00. We left our camp after about 5 months to return to our primary residence in FL.

I called the 800 number listed on their website. I spoke with young man named John who said he was working at the call center in Utah. At first he was very professional but toward the middle of our conversation when I told him I wanted to discuss the plan w/ my husband, John turned very passive aggressive toward me and it got uncomfortable. He proceeded to tell me that it was stupid to consult with my hubby and that if I were an independent thinker, I wouldn't need his permission. I couldn't believe he said that to me. Then he proceeded to tell me that it cost him $60.00 just to answer my phone call and that he made more money than I did. At that point I hung up. I am still in disbelief that they have this guy answering the phones and allow him to speak to consumers that way. NO way in hell I will give this company a dime!!!

Ordered their service over a month ago. The first installation was canceled because they were waiting on new routers. I finally called them about the installation 2 weeks later and canceled their phone package and was going to cancel their internet as well when I was told, "Please don't. We can give you an extra $ 10.00 a month off your bill for 6 months." The service was installed on June 5 2018. I called today to ask why I am being charged $ 70.22. They inform me it's because I have their voice package - the one I canceled over 2 weeks ago. I don't even have a phone number for it. I made it clear when the Technician came out that I had canceled it and he agreed that it was not on his installation.

With all of the negative reviews, I thought I needed to voice my views. I had my new ViaSat internet system installed and what a difference! I went from 9 Mbps on my HughesNet Gen 5 to over 60 Mbps with my new ViaSat. Service/installation was great! I'm VERY pleased!!

We signed up for Wildblue satellite internet several years ago and paid $300 for the dish, receiver and installation and it was even worse or as bad as dial-up. Never again. They made us sign a one yr contract and I couldn't wait to get rid of it. Satellite internet is a last resort if you absolutely cannot get anything else.

We've had the same Satellite Internet service for over 10 yrs... Which is now Excede / Viasat. About 6 months ago we started having a "drifting" of the service connection. This is very different from the usual type of loss of signal that happens occasionally due to weather or just happens. The problem we are having is a momentary loss of connection. A very brief few seconds that creates a significant problem in my workflow since I have to reconnect each time. AND the other issue is the increased data usage since each time the multiple tabs I have open need to reload. This ends up doubling or triple our data usage. (I need to interject here that this is a second home and we have internet at our primary residence also and I can easily compare our data usage) We have worked with the company for over 6 months to resolve the issue.

I am EXTREMELY disappointed with the services offered by Viasat/Exede. We should have picked up on the red flags in the beginning - first we received a call cancelling our originally scheduled appointment because they did not receive a delivery of routers but we allowed the order to remain in place. Finally two business days after the original install a service technician arrived at our home NOT within the timeframe we were advised but at 5:30 PM very nonchalant. When we questioned him on why he was so late he stated his work order said between 12:00 PM and 7:00 PM.

Their equipment failed. They were adamant that installer would need to check it out and that it would cost $125. I told them that a professional computer tech had already looked at it and confirmed that the equipment was fried. I asked Exede to just send a new one. They refused to... My service at that point had been down 2 months. I called again for about the 6th time and asked them to contact and send their serviceman. I never heard from him. I wanted my service to be severed and to be reimbursed, they said my case would have to be reviewed. I waited for a month, and heard nothing... I called again and was told my request had been denied. These people are nothing more than crooks. The service was down repeatedly, and non-existent when it rained. Be warned... Do not deal with this company.

Was told on the phone by a salesperson when their new satellite was operation in March 2018 I could get speeds of 25 to 50 mb in my area. First few months before May I was getting 6 to 8 mb, so I didn't use the service until well after March, I called and asked for a fast plan, for an increase if month charge they upgraded me, last week I checked the speed at 6 mb, today I checked the speed at 8 mb... Where is the 25 to 50 I was told I could get in my area??? I cancelled my service, with all the fees I paid over $600 to try their service, which was nothing like they said it would. When they talk about speeds they say "you can get up to".

I have been using WildBlue for the past close to 14 years. For the first 13 it was really really good, I was able to go through nursing school. I was able to do work for my company over the internet for about 5 years, now over this last year I'm gone from home during the weekdays working out of town and not even being there. My elderly wife is here who basically download books to read on a Kindle and does a little bit of Surfing for shopping and banking on our desktop. She can't even do that anymore because it's slowed down so much, they're saying that we're using all the data that's available to us and going past their Fair Practices Act which is complete **.

This company will lie and tell you that with Frontier you were only using 12 gigabytes so they will start you with 14. I ask how they knew how many gigabytes I was using. "You can find out on the internet" is what I was told. I am 61 years old so I barely know how to check my emails so I believed them. So as soon as the dish is installed they ask you to sign the two year contract and they leave. It works but when you go to watch a movie on Netflix the next day I called because I could not watch another movie on Netflix. They told me I used all my data up on the first movie and I could only watch one movie a month on Netflix for 86 dollars a month and they get your credit card information for the 29 dollar installation. I canceled in less than 3 weeks which all so are charged a month in advance. Then they took the balance of the 2 year price out of my account. They are a rip off company.

SUPERVISOR: BRIAN - BADGE **, CALL RECORDING ID: ** CALL LENGTH 2-Hours, 45-Minutes. I would recommend listening to it VIASAT! Look at Everyone else's reviews as well!!! This company subcontracts everything, and does not care about their customer service, subcontractor safety and honesty. After 2 months of service, I have only had internet service for less than 10 days.

In the last month I have only been able to access my internet four times. I have been on the phone five times with technical support. The fourth actually pinpointed the problem and it is due to internet traffic. My problem is that if you can't keep up with the demand then you don't take on the demand and charge customers for a service you can't properly supply.

Satellite from this company is awful. Can't even stream Facebook or YouTube. They say you'll > 12mbps, no way, closer to 1mbps. If it is a light shower -- no internet. Expensive@ $80+ bucks for month. And they have a limit of 12 gb/month of data. A horrible service. They are not Exede now Viasat satellite.

I had signed up with Viasat because they advertised a set per month payment with no data cap. I just looked at my bank statement and my bill has gone up to $86. Where is the set per month bill? The service has slowed down tremendously. Pissed off customer.

So we live in a small town with slow internet. Our contract was up with Century Link. We called around for internet with most places not servicing our area. DirecTV recommended Viasat for us. We told DirecTV and Viasat that we wanted the Internet so we could play on Xbox Live. They said it would work great for video games. That was the first lie. Then they lied about the price. So since we can't use the Internet for video games and they lied about the price we tried to cancel. We tried to cancel 2 days after we got this service and they would do it for around $500. Extremely poor customer service and they lie. This company is a complete scam and should be reported to the Better Business Bureau. I hope this review keeps someone from getting caught up in this scam.

Was never given customer agreement. The installer never checked for quality. Next day internet started cutting out sometimes for 5 to 10 minutes other times for hours. Called customer support. The first person said he could help me with the speed of my internet which is also slow. Told him I can deal with the slow speed for now just need it to be dependable so he then transferred me to another person who spoke broken English at best and somehow the call got dropped but they never bothered to call back so I called again. Same thing. Transferred to someone who spoke even worse broken English and call was dropped before resolving any issues.

Unfortunately, Exede/Viasat is the only internet provider in the area of WA where service is needed. I was told the cost would be $30/month. Then a bill came stating the fee is $50/mo PLUS $9.99/mo for leasing equipment!!! When I phoned, the Rep told me the original amount was for a 90-day promo. That was NEVER told to me. Now, when I tell them that the service is NOT what I expected, too slow, etc. the response is ridiculous. I can either keep the service at their mercy OR disconnect and pay the entire 2-year contract. HOLY CRAP. Be wary of this company if you can get by without them. RIPOFF on a grand scale. No help from a "supervisor" either.

I got Exede (now ViaSat) and in the first month we had issues, we are not but 7 miles outside of a city and this was the best internet option in early 2017. They have no real tech support in terms of people to come out and diagnose your equipment. They have to rely on the installers and the ones in our area are questionable at best. It could take up to two weeks to get someone out if the satellite goes out of alignment. This happened a few times in the last year. Now that ViaSat owns them all they do is try to up-sell you on more crappy service that does not work while "troubleshooting" your router. The same problem exists in terms of response time and quality of service from subcontracted service techs.

Service would put on Vacation mode last year. Reason was because gone a lot and it often went down and I constantly had to use my phone data to get on computer. I called Wild Blue and they wanted to charge to send someone out because their service wasn't working. Anyway, I finally just cancelled all the way, got ladder and got on roof, boxed all their crap up and sent it back. Anyway, I got a bill for $27.10 because they took me off vacation and put me on liberty plan without notifying me. Anyway, long story short, their internet is not reliable and it's a hassle.

I have never done this before, but we are experiencing such an extreme case of poor service that I feel I must spread the word. Please share as far and as wide as you are willing to share. Here you go: Whatever you do, do not sign up for internet service with Viasat/Exede/Wild Blue. Even if you live in a rural area and need internet service, find a different option. I know Hughes Net is out there -- they cannot possibly be worse than the Viasat companies I listed above.

ViaSat formerly Exede and WildBlue internet services is a communications company that provide satellite internet services. The agent that I spoke to that sold me the package that I ended up buying stated that if I decided to cancel my service there would be no disconnect fee. Long story short after months of getting the runaround from representatives when I tried to cancel service I ultimately ended up paying almost $500 just to stop having any affiliation with this company. If you are a subscriber to this service expect to pay dearly for less than mediocre connection. They are going to assure you that this is fast enough to play online video games but I promise you it may be fast enough to run love action at all. Ultimately I do not recommend this company. I have found them to be liars and crooks but apparently I'm not the only one.

This is the worst internet company that I have ever worked with. They are money hungry jerks that do not care about their customers whatsoever. They do not provide the promised service and will not refund for the service that is not provided. When you are finally tired of them charging you for not providing internet, they load on unwaivable disconnect fees after it has already been disconnected. This is the biggest SCAM. DO NOT FALL FOR IT, especially if you live in a rural area.

The company cuts you off at 40, 60 or 100 Gig. The speed is never supposed to fall below 5 even after you hit mad Gig. This is a lie. I hit my Max and I am only connecting at .23. Call tech support and they give you a complete runaround. Then try to sell you more data. A complete scam but I am now under a 2 year contract or pay up. Not recommended service for anybody. I live in the country and have 2 choices. 3 MBPS through CenturyLink or this one.

I recently moved to Florida and was offered WiFi from Viasat, poorest service I have ever had, can't watch a movie or anything without it buffering, Netflix, YouTube, all buffers. Called the company, they are rude and said if I want to get out of their service it will be $360.00. DON'T USE THIS COMPANY!!!

My Exede monthly bill is $65.79. On Mar. 5th they deducted 65.79 four times. As of today they have not refunded MY money as requested, and won't give me a straight answer when it will refunded. This is the 2nd time in 6 months that this has happened. Very dishonest company.

UNLIMITED DATA... READ THE FINE PRINT!!! On the Unlimited Bronze, Silver, and Gold service plans, are 40, 60, or 100 GB of data usage, respectively, we may prioritize your data behind other customers during network congestion. All plans require 24 month commitment and $10/month equipment lease fee and are subject to taxes. Speeds and video streaming quality are "up to," are not guaranteed and may vary. Service is not available in all areas. After the 100GB IT CIST 9.99 per GB, that's not unlimited data or a fair data rate either. Beware of deceptive advertising! You've been warned.

I recently moved to Punta Gorda Florida, I ordered DirecTV, they asked if I wanted wifi for 39.00 dollars a month, sounded good, then they installed Viasat. The service sucks, then I got a bill for $79.00, I called right away, they said I will have to pay $300.00 to drop them. I have never seen such a scam.

I will go ahead and put it out there. I am a route tech for a pest control company with a 5 star rating. Today Tues 3/12 we had an appointment scheduled for 4pm. The appointment time frame was 2-5 with the account noted that we do not get home till 345, 4pm would be safer time. So 1245pm the guys show up. They call Mike and say we need to get inside. Mike said appointment time is 2-5 and the account was noted that I will not get home until 345pm. My brother lives next door and the baby sitter was in and out but since they assured us that they would be here for 4 p.m. install we didn't tell anybody to hang out at the house. Plus my brother have things to do on his day off and the babysitter was at the park with the kids.

I had recently gotten DirecTV though Star Satellite who misled me to believe that the internet service I needed was part of DirecTV. This person came and installed the service and left. I then find out that it was Viasat internet. I complained that their speeds would not work with features of my DirecTV and it would cost me more for the speeds I needed to make it work. It will now cost me $240 to stop this service and get one that works.

VIASAT, Exede, Blue Star - I signed up for VIASAT on Feb 28, 2018. I cancelled service on March 5 2018, due to very slow or no internet service. After being told to expect a 300 plus early termination fee, I complained to The Better Business Bureau in my state as well as in Colorado. This seemed to get their attention. I received an email from BBB stating that VIASAT agreed to waive the termination fee. So my advice to everyone here is to contact BBB to get these scam artist to stop ripping people off.

Viasat service and contract - The service they say they offer is not reliable. The speeds don't even allow us to open up a webpage on the internet with buffering. Forget about streaming any media. Within a week of installing we had no internet service at all. Had to have technicians out for no service. Then we called customer service and we're not given any contact information to cancel. We have only had service under 30 days and they said they would charge us $350 to cancel the service that isn't working. A joke of a company. Legal action should be taken against them.

I signed up with this company for bundle services, never received the bundle services I paid for, and when I tried to cancel, (1) they failed to terminate my account immediately and even charged me for an extra month, automatically withdrawing funds from my account without authorization, (2) agreed to waive the termination fee, but automatically withdrew the funds from my account again without authorization, (3) sent my account to a collection agency claiming that they did not receive the equipment I returned. I have proof from UPS that all equipment was shipped to them. ViaSat did not bother to call me about the equipment either - they just sent it to collections. Horrible company. Takes money from little old ladies living off of social security.

Set up an installation - it was canceled due to 'not having the equipment'. Rescheduled for 2 days later. I received THREE confirmation calls from the company, and I confirmed each one. The morning of the installation the INDEPENDENT CONTRACTOR called to confirm and told me in his voicemail that if I don't call back to confirm he's not coming. I confirmed. He arrived and charged me $150, that I was to pay him DIRECTLY (yes, he told me I needed to give him cash or write him a PERSONAL check), for an installation that Viasat told me was free. To Viasat's credit, they have promised me a $150 credit to my account. However, the internet never connected, so the technical left with my $150 and I was left with no internet. I phoned the next morning to schedule a service call and was given SUPERB service by the agent who took my call. We scheduled a service for today. I drove 2 hours to be present for the installation.

Checked our website after seeing the ad on TV, went to the website after seeing plans for $30 a month, then on the website it showed a change to $50, I feel it is fraud, and then showing agents in other far away states for installation! Prices changed (went up) after putting in my zip code.

In 2012 I had the service installed. I tried to cancel the service within 3 days. They told me to read my contract. I told them I wasn't given one. They said it was online. Well if you can't or won't go to the website, then you can't read it. They cancelled my service and sent me the box to return the equipment. I haven't heard a word from them. Just this past month I threw away what little paperwork I had. Yesterday I received in the mail a letter from a collection agency. To try and collect the early termination fee. I will be contacting someone about Statute of Limitations on the matter. DO NOT SIGN UP WITH THESE PEOPLE. The service isn't worth the headaches.

Service and cost was not what was promised. When I called I was basically told, "Oh well." I was also lied on the contract. This company lied to get you because they know the service is bad then they will collect cancellation fees. This Company lacks integrity and accountability of their services and employees. Do not use them.

Was told if I cancelled for cause I would not have to pay the early termination fee. Speed fell below 1mb for several days. Tech support was an incompetent nightmare. Cancelled service and they cut off my service before the 30 days I'd paid for, 20 days early. Then charged me the early termination fee anyway. Going to fight it.

I called about service in the middle of January and was told by a representative I could get 30 day trial period. Once I signed up I was then told I could not get 30 days. We tried the service and it is terrible. I stressed my son is home schooled and must be able to do school work. It would take 20 minutes to load a page and his account would time out and he would have to continually sign back in to do a test, which he was never able to finish.

The customer service people are nice, but the internet service is the poorest and least reliable of the four companies I've had internet service within 20 years. My problems with this provider are the same as many other reviewers. I upgraded to the highest package, unlimited gold 30 Mbps, and still cannot get a Netflix movie to stream for more than 10-20 minutes before the streaming stops, sometimes for an hour, sometimes until the next day. My browser timed out frequently because the internet service was either so slow or it was off.

There is a two year contract when you sign up for Wild Blue Exede or Viasat or at least I think this is their name, they keep changing it. For two years I never went over my data limit then as soon as the contract was up I've been over the data limit every month around the 15th. They also changed the data packages during this time. Seems as though they want to force a package upgrade so the two year contract will start over again.

I live in a rural area and can only get the lowest DSL offered (1 Mbps). We watch a lot of streaming video, so we put up with a lot of buffering. I got a flier in the mail stating that Viasat now had unlimited 25 Mbps internet, so I was excited. After getting it installed and using it for a month, I notice my streaming is no better than the lousy DSL. Lots of buffering, and forget trying to watch 2 things at once. Turns out, Viasat's 25 Mbps is only for downloads, not streaming. Streaming is limited to... 1 Mbps. Same as the DSL I switched from that cost half as much. I specifically told the rep on the phone when I set up the service that I had 1M DSL and was looking for something faster so we could watch Netflix and Hulu. The throttled streaming was NEVER mentioned. This is definitely bait and switch.

2/8/18: Called to set up satellite internet service in hopes that it would be better than our country DSL service which offers us a sometimes spotty 10 megs. Salesman answered all of our detailed questions or concerns with big promises of 25 meg service that would meet all of our family's high internet needs. He sold us the 25 meg plan that day. 2/9/18: Technician installed dish and modem for service. He was lazy and took several hours to do a job which could have been done in about 1-1.5 hours. Husband heard his boss cussing him out over phone at one point- something about making sure the job went thru that day. AFTER installation husband was given an electronic device with fine print and a button to click to "activate" service.

After reading many of the complaining reviews of this company all I can say is: "All the stories told are true"! First they lied about the quality of their service and the exorbitant extra charges they add on... The fact they claim your usage was far more than what you actually use. When I first signed up I was told a monthly charge that was supposed to a 2 year contract which in December of this year suddenly became a 1 year contract. Now I am trying to cancel any business with them and they want a huge cancellation fee. I plan to contact not only the Better Business Bureau here but in their home state of Colorado... Attorney Generals in all states that I find their companies. MY ONLY WARNING IS HAVE NOTHING TO DO WITH THIS COMPANY. THEY ARE CON ARTISTS. Viasat - Exede - WildBlue.

I was told by the customer service rep that I would get 1-5 mbps when I reached my allotted amount of 12 gb. I knew this would happen soon because I have two children who watch videos on YouTube. I didn't care, the rep said I should be able to watch Netflix (which is our main source of TV entertainment) with 1 mbps. We maxed out our limit fairly quickly, and after that, I was lucky to see 1 mbps, on average less than 1/2. I have had the service less than two weeks and am trying to cancel without paying the whole cancellation fee. I don't feel I should have to pay because I was lied to. And also the only option I was given with a credit card was automatic withdraw. Stay away from this company, they lie.

I was going to cancel my internet. They sent me a letter telling me that they were going to make me an offer if I did not cancel. I called to see what the offer was. They told me that they would give me a free month of service. But said they needed to take $60 off of my card but it would be a reverse payment just needed to see if the card was active.

Without using the service, Exede/Viasat tallied over 16 GB data used. When I called to complain, they said there was no proof I had not used the data. The problem is that no one was using data at the rate they calculated. Their system showed continuous video downloads when all services in our house were shut down. Either Viasat was hacked, or they are gouging clients to purchase more data. Good bye.

Signed up with Exede, service was so slow. It was unusable, called them. Gave them 2 weeks to fix it. Never heard from them. Told them to shut it down. It was unusable, so on top of the 150 they charged me 1 week into it, now they are trying to sue me for 343.06. Considering taking them to court.

I recently agreed to an internet and TV package with DirecTV. The Directv contract agreement was for a year. After calling Exede Viasat the price was only good for 6 months and it would be a 2-year contract. The price would almost double. I can not put this all on Exede, but Exede agreed to me canceling my order instead of reducing a contract.

First they don't tell you unlimited means 150g. They also neglect to inform you that it will be used up in 2 days. We are always at work so how can you use 150g that quick? Also you call customer service and they lie to you. They say "I am sorry your satellite is pointing at your house but there is nothing we can do about it till the next billing cycle," then floor supervisor says, "Give it 2 hours and it will be back at full speeds." If anything it's slower. If anyone is looking for an internet provider stay away from this company. Straight Talk used to say unlimited internet but would cut you off after 5 gig, look at them now having to pay money out for lying. I can't wait for this company to go thru the court system for lying cause it will happen.

I will never use this internet company or suggest someone to you use this provider again. When I signed up for cable with DirecTV they told me the only internet company that's available in my area is Viasat. So long story short I wasn't properly told that there are cancelation fees and also I wasn't told that this internet company uses a satellite and that you have data. Now that I want to cancel my internet within the first month that it was installed they want to charge me $345. They definitely are not customer friendly.

This company is one of the worse company that ever existed. I signed up with DirecTV. The rep that I signed up with told me that I would be getting AT&T as my internet provider and gave the phone number to call that company. Once I got in contact they told me they’re not AT&T but they’re under the same umbrella. Fast forward to December first when service was installed. I realized I had provided them with a wrong account number for the first and only payment. I called them and I explained to the rep that I’ve provided them an incorrect account and I would like to fix it. That way they could take out that first payment of $47.99. 2 days later I realized their internet was too slow. I called and requested for them to disconnect my service.

I made this account here specifically to give my review and recap of what I went through for 6 weeks trying to get my service with them stopped when I moved. Yes. 6. Damn. WEEKS. I will even give around the days I contacted them and what was discussed for more information on my grievances. I was on a defunct plan that charged me around $70 or so each month. This will be relevant for a screencap I provide of an email that I suppose will not be seen publicly.

Spent 2 years with them for service and it was not a good experience. Not only to have 150 Gbs used up in 2-4 days of a new cycle which didn't help when having schooling and jobs that require internet but also when there was "outages" we didn't get compensated or even any warnings about it until we spent 4+ hours waiting on the phone to talk to a rep about it. After our contract came to an end, we called for 2 week before the 28th of the month to cancel and every day we were told to wait until the 28th. On the 28th we called once more and was told by a supervisor that we would not have to pay the charge and our service would be canceled right then. The following month we get a bill for service we didn't even use. We called on it and was told it would get looked into. Never heard a word back.

I signed up for the "unlimited" plan with Exede with a 150 gig data cap. I made sure to ask about the speed if I hit my data cap. I was told that it would still work fine, but I may experience temporary slowdowns during high traffic hours. I was okay with that and joined with a 2 year contract. Fast forward 6 days. My kids had done some online gaming and we had tons of things to update so we hit our data cap pretty quickly. No surprise, that's why I inquired about what happened when I did hit that mark. The second we hit the mark, the internet has slowed to speeds that are beyond unacceptable. 0.22 upload speeds. 24 days of internet I can't even use. I tried to get out of my contract as I was sold something I did not get and the only way out is to pay $350. They will not let me out even though they lured me in with false information. Customer service is terrible. Do NOT waste your money on this company.

I didn’t even have an account yet and they pulled $60 from my account to see if I’m real or not. They said it’s pending 14 days. Every time I talk to them somebody lies to me. I canceled the account and set up. I’m glad because there were so many bad problems from this company. Bad reviews.

I signed up with DirecTV for a package deal with internet 2 years ago. Apparently, the same week DirecTV lost their contract with Verizon internet, so instead of informing me, they sent Exede internet to my home for installation. I had gone over my internet needs with DirecTV and had no idea what was happening. Exede does not deliver enough internet to watch a movie or do basically anything. It is meant for people that live in rural areas that have no other options. I immediately tried to resolve this and neither DirecTV or Exede would do anything to get me out of this contract. I had to get another internet company and pay 2 internet bills for 2 years until the contract was up. I then had to pay for someone to go on my roof to take down their equipment, something no other company makes you do. This company has taken a ridiculous amount of money from me, it is a complete sham.

My internet ran out in a few evenings without downloading any movies. I cancel. They want to charge me $360 plus around a $95 to take the dish down, on top of this scam of an internet, they billed. What a RIP OFF company.

This has been the WORST experience with an internet company. We were made promises by what apparently was a 3rd party salesperson, were so excited to get away from the crap internet we already have, just to find out that this service was nothing that was promised. I work from home and there's no way that I can work on a 4 mbps service when I was promised constant 25 mbps, especially not when I'm expected to pay $150 a month for it. Now they want us to pay $360 for early termination when we never even saw a customer agreement and only had the modem plugged up for 30 minutes!! Please, if you haven't file a complaint on the BBB's website.

At first my internet ran out in one week. So upgraded and it ran out in 2 weeks. To cancel they want to charge me $330 plus around a $100 to take the dish down, I will get someone to take the dish down but is there any way to get away from Excede (Viasat) with my wallet intact? What a RIP OFF company.

When we moved we were instructed to return some equipment because we needed new equipment at the new address. It took a month to get our new service set up and they would not credit me my monthly payment for not being able to use the internet while we waited. Then I get a box to send back the equipment and it is still sitting on my porch. We moved 4 months ago. I have contacted them several times and each time I get a different answer. "No you cannot drop the package off at UPS" to "You need to drop the package off at UPS, we don't pick them up". The latest, "We will send you a new box and it will be there in 3-4 days."

When paying for internet one would expect to consistently get a speed of at least half, maybe even a quarter of the speed that's advertised, even if that speed is advertised as a maximum. Those paying for internet from Exede on the other hand, do not have such a luxury. It would be genuinely shocking to see a speed of more than 1.5 mbps on this connection, despite paying for the "up to 25 MB" package.

I had the same experience as the other reviewers here. Same problems, same story. This company is trying to tank on purpose. They will rob you and limit your service claiming numbers that aren't real. The customer service is polite and try to bend over backwards for you but you still get the same problems month after month. You have no recourse but to switch companies. Tell me this isn't some kind of fraud. I have the unlimited plan... Guess what, I'm over my limit and no restriction on this $120 per month unlimited plan.

I give this so-called company a flat out ZERO! They don't ever get a one from me. Their service is the WORST EVER!!! I am so angry at myself for staying with them for as long as I did! When I closed the account... sent the equipment in and they said that I didn't send all their items back to them and charged my account $162!!! DID NOT HAPPEN! I filed a complaint and had my bank reverse the charges. Stop trying to take advantage of people!!!

Horrible, horrible, horrible. Pretty much same problems as everyone else's review as far as bad speeds/connection. Cannot stream anything, and always said we were out of data 2 days after the beginning of our cycle. Long story shorter... we finally had had enough and were willing to pay the early termination fee. When we went to cancel, we were told they would charge our credit card $300 if we did not return their equipment. Said they would send us a box to return it in. Fast forward a month and five calls later... just spoke to a supervisor because I had had enough, she told me that the last four representatives I have spoken to did not do anything they said they would do.

Omg. Just finished 2 year contract and this was by far the worst experience I ever had with an internet provider. I have used Century Link and Hughes. Exede is run by uninformed idiots and ignorant unprofessionals. Price went from 119.00 to 126.00 in a year. Did not know that. My internet allowance even though I had the most expensive package turned over on 28th of every month and was used up by the 4th of every month. I watched the usage monitor on their customer portal go from 0 to 150 in 4 days while I turned off every device in my house. It is a rip off so please let my experience save you the hassle. They are rude and doing an old fashioned bait and switch. Your internet runs out and they offer you the opportunity to increase your next bill by 10.00 increments for extra service which also runs out in hours not days. Your internet runs out on a predestined cycle whether you use it or not!!! Save yourself.

I have been an Exede Satellite internet and phone customer for 15 months. I frequently experience prolonged outages, which leave me atop a remote mountain with no contact with the outside world. Exede makes promises of connection which they've failed to consistently deliver. In addition, their call center is staffed by poorly trained and antagonistic "customer care representatives". Seriously, no one in their right mind would have this service if there were any other option.

I signed a contract with this company with expectations that I would have decent internet service but what I got was a service that only allowed me to watch one movie before being cut to slower than dial up era internet service. I called to cancel service and was told to limit my video quality to the lowest setting possible, 240 DPI and still wasn't able to watch a ten minute YouTube video with having to buffer every five seconds. Granted I was on the lowest package of 25 gigs for a whopping $95 per month.

After 4 years of pretty sucky service, I had to return the modem and the piece INSIDE the dish ON THE ROOF... made my poor husband climb up there and unscrew this receiver part... and the roof is angled and slick. They credit me for receiver, but not the 4 year old modem. Now they are saying modem not in box. Box only weighed 5 lbs, should have weighed 10 lbs? Since when does a plastic modem weigh 5 lbs? Well I had taken a picture of the box with both parts in it. I provided them the photo (had to send 3X, claimed they couldn't open a JPEG). So I uploaded to an imaging hosting site so the morons could just cut and paste, and their response is "OH GEE, you're right, there is a modem, but it's not ours, no logo on it." SERIOUSLY... claims they can't return the modem I sent. Really? Why? Why say NO MODEM IN BOX, why not say, WRONG modem returned. TALK ABOUT POOR CUSTOMER SERVICE.

Been more or less forced to use Exede, anyone living out in the country knows this feeling. Worse company I've ever had the displeasure of dealing with. The data cap resets on the 7th, and three days later it is somehow out! Note, at first figured that I might have been using too much, which is sort of understandable. So, spent the next month with my router unplugged so that no internet could be used and somehow it still ran out! Worse of all, bought a gig since I needed to get work done tonight, router unplugged, and no one home. Should be there right? Wrong. Somehow that was used up. Do yourself a favor, if you're using these people you're not going to have internet. Slow to connect, even slower speed once they feel like slowing it down, and they'll be happy to charge you $10 per extra gig, just so they can use it for you! Sad excuse for a company, honestly deserves to go bankrupt.

Just did away with Exede. Worst service I ever had. Of course if you don't cancel 3 days before the end of your service month they keep your money and not reimburse you. Also it cost me $180 to have it set up on my yard. And I don't even get any of that back. Service was bad. Couldn't watch Netflix or anything similar. Very slow trying to get on the internet too. Customer service was very poor. This is a scam because they don't want to prorate to give you any of your money back. Don't they realize that that is money people need to live on. Worst company I have ever dealt with.

Based on promises of reliable satellite internet service in an area where we had few choices, we signed up for Exede internet. This has been an expensive lesson learned. Their satellite service is UNRELIABLE and EXPENSIVE. I kept running out of data on my cell service because the Exede service was always down and would throw me over to cellular data vs wifi.

On 7/29/17 I contacted DirecTV about our current service (a 9 year customer). They offered me Exede Wildblue internet for $30 a month with a 1 year contract. I agreed, BIG MISTAKE!!! Within 24 hours it showed I had used 9G of data, I hadn't used the internet yet, I had been using my mobile internet and received an email stating the usage of 9G, so I went to my Exede page and had a bill of $64.90. I immediately called Exede and DirecTV. Exede even told me that DirecTV tells customers this all the time. After numerous calls made to both companies on August 2nd,18th, and 25th, Exede said they will get back with us after an investigation and freeze the account, no money was due until they contacted me.

Where do I begin? This service is awful all the way around. They know that they have people in rural areas hostage and that they are forced to do business. Regular computer updates use almost all of your data every month. While there are unlimited packages all over the country, that is only in areas where they have significant competition. I had this service for over a year and then moved. After Being told that I could move it when I signed up, when it came time, they said it was several hundred dollars to move. I wanted to cancel. I was told it would be cheaper to "put it on hold" for the months I had left and then it would cancel.

I have had this company for less than 60 days. I told 3 different people 3 different times what I needed in my service and why I needed it. No one listened because I never got a high speed modem, couldn't stream videos or Netflix or any other services I pay for. Speeds were so slow it took forever to do any work I had to do from home, which is where I work from during the week. The installer did a horrible job. We told him he could drill through our floor to run the wire from the basement to the main floor of our brick house so we could actually get a good signal on the modem and router (which we had to buy ourselves) and he never did, said he left us enough wire to drill a hole ourselves. He also installed the dish for the internet on our roof without ever asking us if he could drill holes in our roof, but wouldn't drill a hole where we would allow him to.

This company is terrible. First I wasn't getting their service because I pissed off the man, by asking too many questions. Then they show up at the door on Saturday. My husband let them in. He wasn't sure what was going on. Then had to buy our own router. Never was told this. Never was told you only get 12 gigabytes a month, which is fine because I actually use the internet, for information and a word game. Well every month, they say I used them up, telling me, because of youtube. I do not go on Youtube. So tell them, “You are just trying to make me buy a higher monthly rate." Supposed to get billing information sent to my email. Never once have I received any billing information. And to use 12 gigabytes I would have to be on the internet all day. DO NOT USE THIS COMPANY. IT IS a nightmare.

After 1 yr of really bad service, slow speeds, data overages, extra fees and bad connections we switched internet providers, was even willing to pay the fee to end our contract early. After paying the final bill Exede took the payment out of our bank account twice. I called and was told they would credit the payment back to bank account in 2-3 business days.

I am truly shocked. I was looking up some information this morning and have been on a two hour odyssey of nothing but horrid, horrid reviews for Exede. Maybe I'm in the 'lucky few?' I've been a customer for very nearly two years now, and I have had an overall quite good experience. Has it been perfect? No, absolutely not. I've had outages, the wifi modem needs reset on its own terms at times, and I can't say that I've fully trusted the usage meter at times, but for the most part the internet works quite well for me and my family.

I recently realized that I've been paying $60/month for their service that should have been terminated years ago when I switched to high speed from Verizon. Yes, I know, stupid of me. So when I call to finally cancel the service, the rep kept trying to convince me to keep the service after I'd explained many times that I had moved and my house was vacant.

How can Exede be smart enough to keep satellites in the sky yet be so incompetent dealing with its customers. Recently, I received an email from Exede warning me I had reached 70% of my 25GB data allowance. We had house guests coming so I went online to buy more data. Each time I connected to my dashboard the page crashed. A sign appeared saying ‘Oops!! Please try again.’

I have had nothing but problems... slow service. Or just plane don't work. I like others called Imed. To no avail. Stuck in 2 yr contract. Well was. And I did live up to my end but could not use well over 75 % of the time. Now that I want to disconnect they want me to climb on roof and remove the equipment. Observed. And informed them I am disabled. Or I can pay them 95 bucks or hire an outsider. I have never heard of any company charging for disconnect especially after living up to contract. So yes they say they disclose this (found this on line). They give the name of it in their spiel in begging but sure don't tell you it's in your roof and if you disconnect with us you will have to hire us or climb on roof.

Very slow internet, like dial up speed. They claim I use up all my Data in less than a Day. I was gone once from my home for almost a whole month. Came home and they claimed I used all my Data? I was not even home so that is impossible. I refuse to pay for them to fix equipment that is not working that I rent from them. My dial up I had before this service was about the same speed and that is no joke... Customer service seems nice but I get different info from different ones on same subject? I do not recommend this company at all. My contract was up over a year ago and they tried telling me I was still under the 2 year contract. I have been a customer for over 3 years. No honey. The contract was up at the end of the two years duh!!!

I received this internet service, it was an unusably slow connection, have been required to pay out a two year contract after reporting to the company within a matter of weeks that it does not work well. Now I am being charged for the dish as well which I have tried to send back: have spent hours on the phone with this company, just trying to send them their stuff back which they require but are not allowing me to do!

Speeds between 5 pm and 11 pm are 5kbps-60kbps. About 1/1000 of the advertised 12mbps. Trying to use the internet between these times is a joke! Packet loss is also a serious problem. During the rest of the day you can get decent speeds up to maybe 6mbps, but the 700ms - 3000ms latency plus packet loss makes it still pretty bad. Exede is an ok last resort option for internet. Check to see if DSL, fixed wifi, or 4g/3g are options in your area. If you go over your data limit they say they will limit your bandwidth, but it can't get any worse so there is no noticeable speed impact by going over your data plan.

Looking over my bank statement noticed two charges with Exede Wild Blue. Did not know what this was, called the bank who advised me to call them. Exede could not tell me anything as they could not find my account. I asked how they got my account info, they did not answer. This is a scam.

For 6 months we did not have internet access because the EXEDE installer never installed it correctly. We kept calling them asking about the problem. They told us to get a new modem which we did. Then they told us maybe we need a booster or extender which we bought... But nothing worked. So they finally sent out another tech which reported that nothing was hooked up, so we had been paying all these months with no internet access. They refused to give us a credit. After they hooked up the internet we still had trouble. Our service dropped almost every night after midnight. When we moved they refused to cancel the service. Said we would have to call back on our expiration of our contract. I told them we don't live there anymore and moved. Could they turn off the service? They said NO! The lady was very unhelpful and rude.

We have been using Excede since fall of 2016. We live in the rurals with no other option to us, and our past dealings with Hughesnet was terrible but it was not as slow and inconsistent as Excede is. They really hype up their service but what a major letdown it has turned out to be. If it is slightly cloudy out our service is sloooow and is constantly up and down. When it rains you can count on no service at all. Customer service has been friendly but there is no fix for the bad connection. Our modem is HOT at all times, and I mean very hot to touch and I was told this is normal. It's so hot that it is concerning so I unplug from time to time to cool it down.

WORKED GOOD FOR ABOUT 1 AND A HALF YEARS. Then just stopped working. Data is gone in 1 or 2 days. We don't even get to use it. I have 12 GB on my cell phone and now use it as a hotspot. I watch Netflix and weather channel. And never used all my data yet. They will not hit my credit card cause I replaced it. They would not fix it. So they broke the contract. Not me.

We live in a place in rural Missouri where we have to use satellite internet. We went with Exede and have been sadly disappointed. It has been a rocky road for the past 22 months, Exede kept telling us that we had exceeded our data. My wife and I took precautions to make sure we weren't using it, we made sure our cell phones would not connect and we were turning the modem off when we were done using the internet. YET, every month it was saying that we had exceeded our data. THEN... we switched to Hughes for satellite internet and we called to cancel Exede a couple days later. When I called it sent me to data department right away. It said that our billing had renewed two days previous and we had used all our data.

With my discussion with the agent she basically told me that she was not or they were not trying to compete with the major network or Internet service riders. Their job was to route vied service only to the people in the outer lying areas. They can't get Internet service from reputable for real service providers and at the rate of their fee is extremely high and if you use or stream very much television or music or anything else using their data that they allow you to use they will shut you off so in my opinion that is discrimination just because I live in the country.

I have been scammed by Exede internet but have paid the company any money. The account was to be in my name but when we got this bill found out that it was in the wife name. Do not know how they got her card info. We did not sign nothing. Now they have turned us over for collections for $538 for the equipment. We have already sent modem back. The other stuff is on roof. I have a signed receipt where I shipped by UPS. I never did have my regular provider unhooked until I found out about this company and found out they are crooks. Hughesnet was listed on bottom of paperwork. They also have a ad running on television.

We had Exede for 2 years. During those 2 years we lost service Every time it sprinkled. We recently moved to a new house and could not WAIT to discontinue services with them. 2 weeks prior to our move I called their customer services, told them we are moving and will not be using their services anymore as of June 1st. The representative told me she noted this in our account and the only thing I need to do is call on June 1st, give them my new address and a box will be sent to return certain things they require to be mailed back to them. Ok.

I ordered my Exede/Wild Blue satellite broadband service from a salesman at a festival. I was given a pamphlet with three choices of service to choose from. Liberty 12/GB at $49.99 per month. Liberty 18/GB at $69.99 per month and Freedom 150/GB at $99.99 per month. The salesman told me I could change between the plans at any time if I needed more GB of service. I ordered the service over the weekend and they installed the dish two days later on Monday 5/22/2017. I had ordered the Liberty 12 service for $49.99 per month. When I received my statement in the mail from Exede a few days after my installation of the dish it showed I was signed up for Liberty 10/GB at $59.99 per month. An extra $10.00 per month for less GB. I called Exede customer service three times and sent email to Exede.com/contactus to get my service changed to the plan I ordered.

The most bizarre experience! I called to question my bill. Exede had been billing me for "Voice" from day one, March 2016. I had cancelled it that same month, which they did have in file. The first person I spoke with yesterday confirmed that but noted the ticket was issued but never completed. He was sending it to "corporate" and I would receive a call back within 2 hours.

I filed a complaint against Exede Internet with the Federal Trade Commission after it charged my credit card upon cancellation of the service because the download speed times are ridiculously slow – typically 1 to 2 MBPS when it promises much faster speeds. I cancelled the service on April 4. Exede then charges my card for the entire month even though it should have refunded my card based on a daily charge. I spoke to a supervisor named Carol and she refused to refund my credit card saying that I agreed to pay for the entire month. I did look at the Exede contract. It's a 14-page single space document that is full of language that takes advantage of customers. Exede also requires customers to return the dish on the roof. Another predatory tactic to try take advantage of consumers by charging hundreds of dollars knowing that most customers will not go on the roof or hiring someone to go on the roof to remove the satellite.

Worst Internet EVER!! Do not waste your money. I recently moved and inquired with DirecTV on a bundled internet package. They said they could bundle me with a satellite provider. They did not tell me who and I did not ask. I did however directly ask what speed I would be getting. They told me I would be getting at least 25 MBPS download which was faster than any other internet I had checked within the area so I agreed on this bundled package. It took two weeks before someone finally came out to install my internet. Before the installer left I ran a speed test and only came up with 4.05 MBPS. When I asked the installer about this he told me it was not his department and that "You can't trust those speed tests". After only one day I could hardly do anything online. It was totally useless and has been for this whole 30 days.

We had regular Wildblue and were told that was going away and we needed to upgrade to Exede. From the very beginning it did not work and they refused to fix it. Eventually we were able to move where we could get real internet service and had to pay to get rid of them. I would be interested in a class action if one starts up.

When the service promised to me was not equal to the service I received I cancelled my service. I was told I would be charged $172 but then they pulled $380 out of my account. Now, a month later they have pulled another $380 out of my account because I haven't returned equipment even though I have now put in two requests for a box (and info) on where to return the equipment. That is a total of $588 they have stolen from me. I am unsure of how to recover this money.

I purchased just the Internet and the installer was scheduled for a 2pm appointment. I received a call saying he would be early, at 12. Our window was 12 to 2. He showed up at 4pm. He did the install, including a huge ugly dish in my front yard next to the street, which I specifically asked him to not do. When he said he was done I brought up Netflix and it was running so slow. I did a speed test and it showed it was running at 300Kb/sec. I told him it was running slow and he said it'll take a min to speed up and left. 2 hours after he left, I called customer service and told them what had happened. The lady told me I needed to wait 24 hours. So knowing I was being blown off, I waited 24 hours like a fool. It took 20 min to download 2 megabytes. My package is to run 25 megabytes a second.

When it was Exede I had no problems and then a couple of months ago the internet would not load. Was on the phone a total of 8 hours. Finally they sent a tech out and it worked for awhile. So far have called twice. Still this time still no internet, but they take your money. Worst internet company ever.

Wild Blue/Exede internet service is TERRIBLE!!! I've had less than one month and nothing but problems. DirecTV/AT&T bundled my TV and internet through Exede/Wild Blue. The internet is SO SLOW, half the time I can't even use the "pay per view" functions that DirecTV sold me because the connection speed is so slow. When asked about this, Exede tells that "Yeah, downloading movies uses a lot of data" and that I've used up the 12GB of data (no one mentioned that I even had a data plan) in 10 days which kicks me down to even slower connection speeds. Exede is more than happy to sell me more data and a better speed system for $169 PER MONTH though!!

We had Exede WildBlue for several years without issue. Then we moved, kept their service & signed a new contract. This company has turned into a total nightmare! Trying to illegally withdraw various amounts from our autopay account for items/services & equipment that we don't owe. Calling & emailing company for months on end absolutely nothing. Documents pertaining to Exede disappear from our computers & our computers are being apparently "blocked" from accessing online complaint forms. DO NOT EVER USE THIS COMPANY! If you have problems with Exede, send emails & make hard copies all contact. Record calls made to "Uncustomer Service". Send everything in complaint form to the FTC & your local attorney general.

I couldn't be more unhappy with the Exede internet / ViaSat service I have. The internet is terrible. It is sooo slow. I run out of my 10GB so fast I know only use it for email and a little internet searching and still can't make it through the month. I use my phone as a hot spot more than anything and don't seem to use hardly any GB's.

Data Cap Rip-off: I live in a rural area. Satellite internet is the only option. My plan is 10gb data per month and unlimited after midnight. For the last 5 months no matter my usage (I carefully monitor) a week before the end of the month ALL my data is mysteriously used up. Yesterday I had 3.7 gb left to use and downloaded a 430mb file. I streamed nothing else and the today they notified me I had used ALL my data cap. This happens EVERY month and they try to get me to buy more data. There is NO way to check the daily data usage and hold them accountable. I am now at 1.2mb per sec speed for the next week... again. I hope someone sues them for billions.

I have been a customer for a while, all of a sudden I started getting massages that my Exede was at 100 percent. It stayed that way the whole month but I still had to pay because they were so rude when I tried to explain to them that I could not get on internet and it had been that way. It is once again at 100 percent after a few days starting over the next month. I got 10 gb. I have never in 4 years got a warning and now very seldom use anything and they say it has already gone over. They are so hateful when you call. Not the same people I done business with when I started 4 years ago. One lady fussed me out. I hung up. She told me to just send my stuff in if I was not happy. That was the supervisor. I called several times because I really did not want to change and I thought I just got someone having a bad day. No the other person was rude too. So I give them a big thumb down.

Exede did not deliver the service that they offer to customers. I was so disappointed with their slow internet. We only use their internet service for one day. The technical support people was a big joke department. They were no help to me and my son. They didn't even check the problem on what causing the slow or hang connection. There were quick to suggest that we use the internet on daytime when not a lot of people are using it or just pay for an upgrade so we can get a faster service. On top of that everybody including the manager were so rude. I end up canceling it even though they threatened me with $430 charge for early termination. They insisted that it was on the contract I signed. I don't remember signing one.

My experience with this company was beyond awful. The packages were too expensive for what was offered. No matter how little we were on the internet, or how few devices we had connected, they claimed that we used all of our high-speed internet in TWO days every month. I even changed my password to make sure that there was not usage I was unaware of. Still two days. The service itself was bad. We could only get signal in one half of our house, even with the most up-to-date router, etc.

When we discontinued Exede in mid-Dec. 2016, we returned the modem as requested. They also requested return of the dish component. Due to my handicap and inability to dismantle it as well as the mounds of snow around us (which continues all winter), I could not do this. The rep on the phone said, "ok" and nothing else was said. Now we received a bill for this of $150. When I called and spoke to a Jose (who I must add was almost nasty and rude), he informed me that they would have sent a technician to dismantle it for me. However, nothing of the sort was offered in December. I would have gladly complied as I don't want that dish in my yard anyway. Now, we are far from home until late March. Is this great customer service? I think not!

Their data usage counts are lies. On Jan 24th, I was no longer able to stream or watch internet TV. When I put in a customer ticket, their response was that I was on data restriction and that all I would be able to do is email, open smaller websites, etc. I was told that my data count started over at the turn of a new month. Well, it became February, and I have had about 3 hours of streaming and TV before they restricted my data again (it's the third day of the month). I have disputed their payment charges for the month because I'm not getting any service (or hardly any). I put in another ticket but have heard nothing. Even when I wasn't on "data restriction", their speeds were unacceptable. I don't have many choices in this rural area, and I already tried Hughes Net (they are worse, if that's possible).

We live in a rural area outside of Austin. Per DIRECTV we asked who covers internet in our area. They told us Wild Blue / Exede Internet. We found a plan called the Freedom 25 (25 mbps) and ordered service. We thought the 24 month contract was stiff but since options were low agreed. On installation day we were delivered 2.4 mbps and the most we got was 3.2 mbps. Through aggressive conversations with them (them not us) we decided to cancel service on that same day. We also asked for a supervisor to call us. Didn't happen.

I called to get Internet service and they guaranteed me that their service was super fast and I'll be so happy with it. So when the guy came to look at eight just bag the whole time that has passed it was and I asked the lady when I called in and the guy who is hooking it up if there is a guarantee if I was totally went happy with that you know within 24-48 hrs. If I could come canceled and they both told me yes and then when I called back they wouldn't let me. They don't follow through with what they say. They have you sign the contract and don't show it to you and then they email you the contract 48 to 72 hours later to read after you've already signed their board and you were already locked into their contract. The Internet service didn't work. It said I already use the fast Internet service within 24 hours and then it was gone so super slow that it wouldn't even work! Horrible.

Exede Internet. Proof is in the pudding! I am getting less than 1 MBPS on average. When I asked to cancel, their customer service says there is no guarantee of download speeds and I am contractually obligated. THEY ARE A JOKE! BUYER BEWARE! I am on their Freedom plan. They should call it You're under contract for $150 per month with download speeds less than 1 MBPS Plan. Still want Exede?

We have had Wild Blue for several years only because we didn't have any other options. I do NOT understand how after 3-5 days in the billing cycle, we have used 70% of our bandwidth. This has been a consistent problem. We very rarely plug into our "wi-fi" with them because we use our data plan on our phones. Two months ago we purchase a hotspot with AT&T. We don't use our Wild Blue bandwidth any longer but guess what? We are still at 70% after 3 days. We use our hotspot for everything... Netflix streaming, surfing, downloads, etc. After 6 days into the billing cycle with AT&T, we have only used half of 6 GB compared to Wild Blue, 3 days, and "using" 11+ GB. WTF??? This weekend we have decided to switch our service to AT&T and drop Wild Blue. We will see what kind of BS they put us through when we cancel. I hope to God there is a class action lawsuit in the near future!

DirecTV should be fined for forcing subscribers to use them - they do a bait-and-switch when describing the internet service. They get you to sign up with a 2-year commitment, and then you have to deal with Exede "customer service". When asked "how is it possible for me to go thru my data when I'm not even logged on", I was told that they can't tell me, but they have a beta-product which may be useful. Not.

I had issues with my internet when I first got it. It kept going in and out. My husband told me that I should just end the services and go with someone else. I told him it might get better so I kept with them. It did not get any better but, we were moving soon so I called them and let them know that I wanted to disconnect the service. They told me that I could put a hold for 3 months and not charge me which was fine. Unfortunately, we were not able to move into a new home by that time so I tried to call and left messages and then I sent a email through their website and would hear back from them in 24 hours it said. I did not receive a call back nor did they email me back.

I subscribed to Wild Blue Exede almost a year ago. I live in a rural area and was dissatisfied with the service and the data caps that we were being imposed upon me. I spoke to a local representative who assured me that there were no data caps that I would never be without internet. What she failed to tell me was about Liberty Pass and that there is a data cap on your internet will run slower. During the time that I had Exede. I experience frequent outages. I also made several calls to voice my concerns over not being told about the Liberty Pass. Nothing was ever done to remedy the situation. In the end I ended up paying over $200 to disconnect this horrible service. I do not recommend Exede Internet to anyone.

I signed up with this company 2 months ago. The advertise speeds up to 15 Mbps speed and 50 GB monthly data use limit. My kids hated me for signing up for this internet service and kept reminding me that I was an idiot and I agreed with them. We always went to www.speedtest.net and tested our speed and we always got results like 2 Mbps up to 5-6 Mbps, which is horrible according to today's technology and standards. This company provides internet service like we are still living in the 80's and we are all using dial up modems. I just canceled my service with Wild Blue Satellite, and I signed with with Charter (Spectrum) and our internet is now 100 Mbps speeds and NO monthly limit.

Was under assumption could cancel without any problems. Installed May 16th 2016 and asked Jason satellite service to cancel this... Hey guess what. I am turned into collections and can't get ahold of Jason ** the dealer. The Excede company themselves are rude. Don't help out at all... Nothing about them is a reputable business.

I had to go with Exede because DirecTV offered it as my only option. Horrible. I had to up my data plan (costing me more money) and the service was awful. Every time it rained or was cloudy internet would be slow or go out entirely. Not impressed with their service AT ALL. I just called to cancel, they won't pro-rate my month (was just charged 2 or 3 days ago), and I have to send the equipment back myself. I'll pay for breaking my contract, fine but I do not think I should have to go onto the roof myself to get the satellite dish down. I've been paying a lot of money a month for internet. The least they can do is send a technician or someone who has experience to take down the dish. We aren't talking about a little piece of equipment here. I'm extremely disappointed in the service provided on all levels. Buyer beware!

As many have stated already, don't waste your time with this company. When I first became a customer, I was in a catch 22, either go with no service due to my location or suck it up. Well, I chose wrong and decided to become a customer thinking, They can't be that bad! I WAS WRONG!!! They advertise 15mbps speeds and claim to have minimal to no outages, wrong. Minimal cloud cover and no service. I checked the MBPS on a regular basis to see if we were getting the 15, NEVER! When you call customer service, and I did a lot, there is no help. They want to charge you a service call to come and inspect your equipment. Total BS!! Yesterday I cancelled my service as I've met the 2 year mark. Never again will I ever use their service nor will I recommend them to my worst enemy. STAY AWAY! You've been warned!!!

This is, by far, the worst company I have dealt with. The dealer did not tell me anything about a 2 year contract or even have me sign a contract, or a $350 ETF. The dealer installs the dish and leave after giving me the password, 15 minutes later I noticed that the internet isn't working, at all. So I contact the dealer and informs him it's not connecting to the internet. He then states he is on another call and will call me back to fix the matter in 30 minutes. NOPE, no call back, so for 3 days I was call and text and FB messaging him with no reply.

This company is the worst of the worst to ever go to!!! They will get you into a 24 month contract without you even knowing and when you try to cancel they will take out 150 dollars from your account and try to get you with 300 dollars for early cancellation fee!!! And even if you report it to your bank they will obtain your new debit card information and get the money without you knowing!!! Watch out with this company everyone. I sadly had to find out the hard way!!! They took out our Christmas money we had to buy our children gifts!!! I really hope somebody can do something about them!!!

Had service for over 2 years, was continually not able to get online, would call and they would want to charge $90 for a technical representative. Spoke with them over the phone for hours with no resolution, never asked for a credit. Now I was lied to by their representative about getting a refund. I was never contacted by their corporate office and told I was denied, and after the denial a representative told me I would still receive the refund on my next billing date. Was told tonight by a very rude supervisor that they don't have to notify me of their decision, and they apologizes for misinformation on their part, but it wasn't their problem.

I usually never wrote reviews but I feel with this company I have to warn every single person out there. I was getting Directv because they were a cheaper company and they had told me that they were working with a internet company called Exede. Well big mistake. I should have ran for the hills. I had their tech come out to install the internet. When he came here little did I know that their internet was ran through a dish. I was never informed and no I didn't look the company up online. When the guy was installing this I started to ask questions on why the internet's name was on the dish because I was told that Directv would be putting a dish on my home. He explained that I needed one and I told him to stop. Well this man insisted on putting it on anyways and then proceeded to tell me that if I didn't like it I had 30 days to cancel. Hahahaha joke?

I upgraded to Exede from their sister company Wild Blue. I paid to upgrade and to have new dish installed. After a few years of poor service (not getting speeds advertised, frequent outages and constantly going over our monthly allotment even though they couldn't give me usage details), I decided to cancel. Long out of my commitment. I was told by their Customer Service that I owed them nothing and that they didn't want the equipment back. Then some time later they sent a box wanting me to return not only the modem but to climb up outside and disassemble part of the dish and return them. When I asked them to show me where I had agreed to these terms, all I got was a bill and threats for collection. Soon after letters from a collection bureau. Do yourself a favor and find another alternative. You will be glad you did!

Seniors beware. If you rent, lease or may in the future move you PLEASE be aware that you have to return your equipment including parts UP ON THE ROOF on the satellite dish. I prepared to move and called Exede to find out how the process worked and what I needed to return. I was told I would need to return the modem, and two cords. There was no mention of the receiver/horn up on the satellite dish. I moved 2 1/2 hours away. I had my return box shipped to my new home and when I received it I noticed it mentioned this other part.

We were advised by DirecTV to bundle with this company and save. Well the internet came first, then about a week later DirecTV came out, and said they couldn't service our area. Exede was extremely slow to begin with, but we assumed (which was wrong on our part) that the entire bundle was null and void considering that's how we signed up. Well it's not. Now they want us to pay a $350 cancellation fee for having it for only one week.

Months after returning their equipment, in a box provided by them, with a prepaid UPS label provided by them, I received a bill for 6 months of services. They admitted they received the equipment back but had no record of the call canceling the service or requesting the box to return the equipment. Then the collection calls started. How can I have received service if I have no equipment???

We received a flyer in the mail promoting super fast Satellite Internet from Exede/WildBlue. We called and were led to believe that we would receive internet speeds of 12 MBPS down and 3 MBPS up minimum. And we could expect speeds of up to 18 down/5 up on a normal basis. Before the installation staff even left our house I ran a speed test and I got 2.4 down and 1.5 up. Not even close to what we were promised! The install person said "That should improve as soon as the system recognizes your account". What a disappointment! Over the next month we called numerous times complaining that the service was not what we signed up for. We were even told on the phone that "you should be getting a lot better speeds than that!"

We signed up for Exede 5 months ago. Their service was very clunky. We could not access the Internet very easily and when we did get on it was very slow. It was definitely not what exede advertised. When we decided to cancel their service they charged $240 which is fine. I expected that. We sent the parts back in the box that they sent us and thought everything was done.

About 3 weeks ago, we called to cancel our internet service, because we found a better provider. Exede internet would only work sporadically, and when it did work, it would lag, videos would not load, and it would buffer every few minutes. Another issue we had was, somehow, despite the fact that our modem was off, somehow our data would be used up, even though nobody was home. After cancelling, Exede took $256.06 from my account. I have attempted several times to contact them, but I either mysteriously get disconnected, or my emails get ignored. At the time that I cancelled, Exede was told that they were no longer authorized to take any further money from my account. Despite being told this, they took the money anyways. I have had to cancel my card, and have the bank dispute the charges. This whole experience with Exede has been a nightmare. I would not recommend them to anyone. Please, avoid them at all costs!

We used Exede for 5+ years. When everything works, it is an acceptable service, especially if you have no alternative. However, when problems arise (this includes canceling service, see below), you are on your own and more than likely will be screwed to one degree or another. The short: use Exede Internet at your own risk and BE CAREFUL. Do not expect anything from customer service reps (even the nice ones). Do not expect advertised speeds. Expect phantom data usage and expect to be given the run-around at every corner when problems arise. Customer service can be decent, but problems they try to solve are often "rejected" by corporate--seriously.

The first complaint I saw on this site today says the same thing they are trying to do to me. They are trying to charge me $160.13 for a Tria that they say was not in the box. They send you a return box that has preformed foam in it to put in power cord, modem, and Tria from the dish outside. They first said they didn't get the modem, and then they said they didn't get the Tria, but then they say they got the modem and now they tell me to call back in 4 days to see if they can find it. Do not waste your time with these people. 10 Gigs will allow you to read your email and visit Craigslist once a day and that is it. My grandson came to my house and watched to full length cartoons and that used all my bandwidth for a month. I would not have known they were putting this bogus charge on my credit card had not Capital One notified me that they charged me $115.38 more than they charged me last month.

We have been with Wild Blue/Exede for quite a few years. Things have been fine until this past July. Our internet went out. When the technician came to check out the problem, he said a part needed to be replaced. Then he said that if we got a new dish we would have much faster speeds. We would have to sign a new contract and there would be a slight increase in cost. We decided would be worth it. We so regret that decision. There are no faster speeds. Since then we are going to our 10gb extremely fast. We have never listened to music, watched tv or movies. The only videos we watch are couple minute videos on Facebook. I have cut back on how much I am on the internet, even stopped going on Facebook on my computer.

Absolutely the WORST internet company, I WOULD NOT recommend this to anybody. Had the worst experience since day one, when the technician arrived. Before having the tech come out to my appointment I told the rep to put on her notes to notify the tech before he came out, that my landlord did not allow satellite dishes to be bolted onto the building. Couple days later technician comes out, I notify him as well that my landlord does not allow satellite dishes to be bolted, he agrees and says okay. He takes about 6 hours doing who knows what... Once he leaves directv comes to install cable, since I set my cable and Internet to be installed the same day. I let them know as well not to put a dish as well. Directv lets me know that some random huge dish has already been installed on top of the roof in front of the apartment complex.

Thankfully, I couldn't even become a customer. Their sales line says that 3 pm eastern is "outside standard business hours"! I called tech support twice and got routed back to that message. I guess they're good with their current customer base? Between their joke of a "sales department," questionable fees and charges (which I didn't have any opportunity to discuss), and the reviews I've seen here, I'd steer anyone away from a relationship with this "company".

Here are some FAQ I have seen that I have issue with... Are there any hidden fees?: This one got me -- I have been a customer of excede for 10 months now. I canNOT get a tech to come to my house and check out why I lose service at least 2X's a day. Why you ask, because it will cost ME $99, now they will give me the option to buy a service plan for $5.99 month but why do I have to pay them to take care of their equipment. I know that it is not a lot of money every month, but still it is their equipment not mine.

When I called to inquire about the service I explained my internet use. I watch Netflix and get on Facebook. Salesman assured me the 10gb plan would work for me. After having the service 10 days was at my data limit having only watched 2 hours of Netflix and using Facebook. I called to complain that I'd been grossly misrepresented about the data and also the service continually buffered. Slow and interrupted service. I paid 99.00 installation and 75.00 for first month. I'm not trying to recover that money. I've since received a bill for 404.08 an early disconnect fee. I'm disputing the charge due to poor service and being misrepresented about the data. Beware of Exede and Wildblue internet providers. Parent company Viasat Inc. I've filed a complaint with the Better Business Bureau.

I attempted to terminate my WIFI service with Exede in late May of 2016. An Exede rep recommended I wait a week to be sure I was satisfied with the new service. It was going to cost me $60 for early cancellation fee of contract and Exede would send me a box to return the modem. No mention of a camera. The following week, June 7, I canceled. My June Visa bill showed a charge of $70 from Exede. I assumed one month fee of $59 plus extra week. On July Visa bill there was a charge of $59. I called and was told this was the early cancellation fee. Aug Visa bill showed $139 Exede charge. I called again and was told I had to return a camera that was attached to the dish. The dish was on my roof. If Exede sent a tech out to remove it, it would cost me $95.

Everything about this process, from my first experience with the representative, to be installation, to service ongoing has been nothing but a hassle and the people have been unsympathetic and unhelpful. I would never recommend this service to anyone not even my worst enemy. I move to an area just outside of "normal" internet service. I went up having to pay 25% more for just internet that I had paid for internet, cable television, and a home phone. That premium also came with the most awful service but I had ever experienced in the thousands of businesses I had had the occasion to deal with. I constantly went over my data, which we increased not once, but twice. Sometimes that amount was going over in only a few days. Ironically, when I traveled to Florida on business from Wisconsin, I saw one of the representatives on the airport shuttle I was on.

When I switched to DirecTV, AT&T wasn't available in my area therefore I was directed to WildBlue/Exede Internet service. When they came out to hook everything up, the technician was friendly - but the service provided wasn't very good. When he installed the modem for my computer, he left wires exposed and no instructions were given other to say "this is your password to use the service".

Company contacted me and said they were partners with DirecTV and would be coming to install the equipment for Internet service. I never called them. Installed dish and DirecTV showed up 2 hours later and said they do this to everyone, it does not work at that location! When I requested they come get the equipment, I see they have charged my credit card for $365/month!! How did they get my credit card! I never signed up, never saw a contract, never agreed to anything! I have reported them to Federal Trade Commission and now they have sent my name to collection and told me to throw the equipment away?? What?? What kind of a shady backyard company is this place? RUN if they call you, show up or say they're a partner with DirecTV. That's not true, they are not legitimate.

We regularly hit our 10 gig limit no matter what. I have a cellphone plan with 4 users 2 of which are teenage daughters and do not go over our 3 gig limit. We do not limit data usage on cell phones but do tell the girls to be careful about usage at home on wifi. The usage calculations for Wild Blue internet are questionable at best. I will switch the second there is another alternative in my area.

I've been in a contract with wild blue for over 3 years. DONT USE THEM!!! I called today to cancel my service and was informed that I would still have to pay the monthly payment even though my service would be canceled. From day one of this contract my payment was deducted on the 3rd of every month. When I called on the 2nd cancel they informed me that I still will owe for the month of October because my payment was due on the 1st. They wanted to cancel my account and still charge me for service that I can't use. And inform me that my due date could have been changed to the 4th.

This service was totally unacceptable. The sales personnel totally lied about what they told you and lied even more about the information that they didn't tell you. The phone service never worked. The internet service worked for 1 night and then we were pretty much cut off. Calling into customer service to explain your issues was a joke. They want to send out a repair tech who comes out and replaces equipment that still doesn't work. They take your money and then charge you for more than what you agreed to do. They want you to pay for early termination for 2 years for service that worked for 2 days. I cannot believe that the government allows companies like this to continue to scam the hardworking people in this country. They wonder why the economy is going downhill so fast.

DON'T get this service!!! Had it less than ten days, stops working. Horrible customer service, this company wanted me to wait a week to come fix. The agent on the phone canceled my services. They charged me for the two years without my knowledge, withdrew from my account. And will not credit back my payment for first month use and we didn't even have use of it. Called customer service again for explanation refused to help. Bad bad bad business.

Exede internet is a joke!!! They promise it is a high-speed internet. They are lying. Videos won't play, pages won't load, pictures won't download. Exede is the worst internet I have ever experienced. Please don't get reeled in by the people at Exede like I did. I was never told that it was a contract service. Had I been told that I would have ran then. I have never had to have a contract with a internet service!!! I wish I would have read the reviews before even calling them let alone signing up with them. Please, I am begging you, do NOT go with Exede internet aka ViaStat aka Wildblue.

DO NOT EVEN CONSIDER DOING BUSINESS WITH THIS COMPANY! We are currently in the middle of a nightmare with ViaSat/Exede/WildBlue. (Note: The following information is personal opinion only, based on my personal experience with this company.)

Just like everyone else's review, awful! It took me 4 weeks to get the internet to work in my home and then in 4 days I am all used up. I called to see what I can do and they informed me that it would cost me $345.00 to get out of my contract and the only other option is to spend $129.00 a month plus taxes to upgrade to the next level. Are you kidding me, what a bunch of thieves!

I too have had issues with them. Once you go over your allotted data cap. Your speed is throttled to the point you are wasting your time on the internet. I will stay with them until the contract ends. But once done, I AM DONE with this ISP. I like a lot of folks out there get their work via email. At times sit there waiting for the email to open. Clock is ticking. Here recently I have starting using the hot spot on my phone. LOTS FASTER so I am done faster. Would not recommend them to anybody at this point. BTW it took the installer 3 days to complete the install.

We had internet service with this outfit for 4 years, and for the entire time, we were charged for 10GB in less than a week! Then we would get slowed down to less than dial-up speed and be unable to do much of anything online. Except for during Late Night Free Zone, which would have an outage just about every night, so that was useless. We recently switched to Dish Satellite Internet and the difference is amazing. It takes us nearly a month to use up 10 GB of data. We have 50 GB per month for like $10 a month more than what 10GB was with Exede. Beware - Exede will rip you off!

I had the same experience as all of the above. My only differences I tried to cancel within the first 36 hours and was told I would have to pay a cancellation fee of $330. When I said "it's been under 48 hours", they said "too bad". Nasty customer lack of service and worst internet ever. My dial was faster!

I inquired DirecTV for a bundle service with AT&T for $79.99. AT&T does not service our area so I was quoted $99.99 a month (a $20 higher price). Phone and internet service would be through Exede/ViaSat. Exede came and installed the internet service. Only after it was installed did I find out that you had a limited amount of data. DirecTV came out to install TV service and I asked about my phone service. Exede/ViaSat are the installers for phone service. I called DirecTV and the supervisor Joe would not notify Exede for installation of my phone. I then found that the DirecTV phone attendant sold me only internet $80 a month and DirecTV $40 a month, which is nowhere near $99.99 a month for a bundle. I canceled the service and Exede is charging me $344.52 for early cancellation. Do not get service from DirecTV or Exede.

We lived in a rural area of NW Oklahoma. There were no internet choices except that which would be offered in a package deal with television satellite. It would be either Direct or Dish, and Dish was contracted through Exede Internet. We were forced to move very quickly because of a family health emergency. We contacted Exede and Dish to disconnect. Dish was NO problem. Exede said they would send us a box to return the modem and other paraphernalia. When we received the mailing box at our new location, it informed us that we would have to CLIMB UP ON THE ROOF and take a part off the satellite dish called a TRIA.

In all my years I've never ever seen a worse product, service, company - EVER! I ordered the 10G "max" package. If you watch movies this won't work for you. Two movies and you've used up your "allotment". What internet service has a cap on usage? Once you use the 10G you're speed is downgraded. Downgraded speed"? Heck the "normal speed" is HORRIBLE! They tell you they're delivering 12M, but try to use it. It reminds me of 56k speeds. Web pages paint extremely slow. Speed? If you can get it? Each morning when I woke up I had to reboot the modem, reboot my laptops and sometimes the internet would come up. Sometimes not.

I don't know if anyone's ever heard of this company but DirecTV represented them to us, the name of it is Exede internet. I got them so that I could do my online class and it's supposedly "high speed." I've had problems with it from day one and it constantly fails and is definitely not dependable AT ALL. I have called and complained a few times, only had their service for one month and when I called to cancel they say they are charging me $360 for an early termination fee because of a contract!???

I won't bore you with a long and detailed explanation. I moved into a mountain community that had no internet service (came from a home with DSL). I called up the local Exede vendor/installer after doing some web research on speeds (obviously not enough research) which are critical to my home office and VOIP phone system. I was told I could expect downloads speeds between 10 and 17 Mbps. From day one, the speed range was between 1 and 5 Mbps. My computer wouldn't consistently work at those speeds, my VOIP phone system was basically worthless, and I was constantly plagued with system crashes. A complete and total disaster for me and more critically my recruiting business. I called the vendor/installed and never received a return call.

My experiences, although limited, appear to be a cliff notes version of the other reviews placed on this site. I have only been with Exede/Wild Blue for two months, but already the infuriating arrogance and lack of either ability or willingness to help prevalent in their customer (dis)service department has become obvious. According to Exede, I used up 30 gigs of data in seven days, even though nobody in my family streams video. The customer service department apparently has no interest whatsoever in assisting customers. The barrage of totally insincere "I'm sorry" and "There's nothing we can do about that" responses is sickening. They are, however, quite capable of taking one's money. They are, in fact, quite adept at that aspect of their job. If any attorney decided to put these slime balls out of business with a class action suit, count me in.

I submitted a request via email explaining that I wanted to cancel my internet service. This was after having to put up with their internet that is equivalent to dial up internet. After my two year contract was up I wanted to cancel service. Anyway I received an email stating that someone would contact me within 24 hours to help with my request. Three days pass and I have yet to hear from anyone from WildBlue. I called them and stated the reason for my phone call and the woman proceeds to tell me that she can help with my request.

Never, ever sign up for Exede (Wild Blue Satellite Broadband)! You will be left with wifi that constantly goes down, incredibly low download speeds, inability to stream video, open websites or even check email. Their claims that their satellite service only goes down if there's thunder/lightening is completely false and that regardless if you have gone over your priority limit you'll still be able to check emails, etc. My service was installed three weeks ago today and so far it has gone down 47 times! The first time was within hours of it being installed. At this time I have only able to connect for less than a half-hour yesterday and never today. Because of a complete inability to get online I lost a client the day before yesterday which has cost me hundreds of dollars!

I had Wild Blue internet far too long because I thought satellite internet was all the same. HORRIBLE service in every aspect. It is slow then when you use the small maximum they give you they slow it down more. Seriously, dial up is faster. I probably could write a book and all the interaction I had with them to no avail. One time for six months every time it rained I had zero service and it took that six months for them to have someone come out and replace a part. Did they prorate the service I did not get. Of course not. Go with HughesNet internet. They have been wonderful. Wild Blue is the absolute worst satellite internet company you could ever deal with. If you go to them it is only because you are stupid.

New Exede user as of 07/25 with 12 GB plan (with 12mbps download) and a brand new HP All-In-One 800gb memory computer. After 3 days of setting up the machine with Windows 10 and all other s/w and updates including virtual 365 windows apps and items like PDF tools, McAfee security, etc. and then, simply using standard Microsoft apps and surfing the net I didn't have too many issues with speed. Then 6 DAYS LATER! It basically came to a screeching halt on 07/31 with an email message that I had used my 12 GB already. I checked and the s/w updates for new computer had in fact used 12.01 GBs. Exede then put me on the "Liberty Pass".

I ordered service, their installer left to lunch, NEVER came back and then they are trying to charge me. I disputed it with my cc & now they won't pick up their equipment. I believe we have enough complaints here regarding the same unethical business practices for a class action lawsuit. When you call them they hang up the phone or disconnect you and they behave as if they own the world. They lied from the very start. Who is on board to file suit??

Just to start 5 appointments to install service because of communication. That was the beginning of the worst company and service I have ever dealt with in my life. Service is bad and limited yes but knew what I was getting and the only option I have. They definitely price gouge because they can at 80, a mother, for 10 gig data at 12 mbps. Unlimited 1-5 thereafter. 800 ms ping. Here is where the real problem starts. Resetting services 4-5 times a week. Then 90 day warranty expires. Service dropped consistently for the next 3 months daily at the end up to 100 times a day. Company wants to charge me 100 to send a tech to fix their leased equipment I have had for 6 months. After 20 phone calls, hours of wasted time and still paying my bill, finally arranged for a tech at no charge. They then told me if it does not get fixed will let me out of contract. Tech replaced modem and re aligned the dish. That was 4 days ago. My modem has not worked all day today.

Lies right from the start... I deal with sales people all day in my profession, so I know that can certainly they sell things that don't exist, leaving the customer or the companies customer service team in a bad place. This particular sales person promised "all the data that you could handle". When the very unprofessional contracted installer showed up, he said "I hope you don't plan on streaming anything or watching movies". That should've been my first red flag.

This was the only service available to me when I moved to middle Tennessee a year ago. Now with a year under my belt I can give you my evaluation: Horrible reliability, very slow speeds, frequent outages, doesn't play nice with my Apple Time Machine, uses up data at an absurd rate, almost nonexistent customer service, sloppy installation, way overpriced. I finally have an alternative service available to me and I'll be cancelling this cruel joke this week.

Moved from Oahu Hawaii where I had Oceanic internet high speed for $50 mo. with unlimited movie streaming to Volcano Hawaii where I had to find another internet provider and found Exede/Wild Blue who said they service my area with the best internet. So I said "ok great". They came and installed the satellite. Fee for that and then said I have to be on a 2 Year agreement! I pay $73 mo for 10 GB and can only stream 1 1/2 Netflix movies per month before all my 10GB is used up in less than 1 day. How can that be??? Crappy. Scam. Poor, poor business!

Wild Blue/Exede Internet Service - Don't GO THERE! Worst internet experience of my life. It's expensive, slow and unreliable. Customer service is poor and the termination fees are stiff. Save yourself the pain and find an alternative...

OMG where can I start? DirecTV set this whole crazy thing up. Never even heard of this company... bad service or should I say no svc from the beginning. Called DirecTV. They washed their hands off the whole thing even if it was them who sent them to install internet. Called company right away within the first few days and got nowhere. Ended up cancelling svc and paying close to 500.00 in less than a month of crappy to put it nicely svc. Please whatever you do stay away from EXEDE internet. They are a nightmare. Customer svc from the reps to the supervisors are useless and so rude. I was called you people and hung up on. What or who speaks to customers that way?

So I got the bundle plan with DirecTV. After almost 3 hours of installation with this internet, it was the slowest internet ever. I quickly called the next day to cancel and they were wanting to charge me cancellation fee for less than 24 hours of services. So I asked for corporate email because I was not going to pay that fee. I sent a not so nice email to corporate stating that they are deff committing fraud because I received a contract with "my signature" (NEVER SIGNED ANYTHING). It was sent to me via email around 8 pm two hours after the tech left my home. Within 10 minutes I got a call back from corporate and spoke to a rep she waived my ETF fee. They sent me the boxes now they are trying to charge me saying they never received modem! Now working on this issue, but don't let them charge for ETF. Email corporate @ communications.legal@viasat.com...

Bought a home and asked internet provider how to transfer services to new address. Was told the installers would do everything at no cost. Took the plug in box modem and phone modem to new address and when installers came they had brought new ones. I called Exede and was told they would send me a box to return the old equipment. When it arrived there was a note explaining I had to climb up on the roof and remove part of the satellite dish equipment or be charged for it. I am disabled and use a walker and cannot go on a ladder. I had also already completely moved out and surrendered the keys.

Have had this service since the company was Wild Blue, until today. We were paying 80/month for 12-15G of data, with no cap from 1-5am. Not great but kind of okay. We considered switching to a Hughes net plan that cost the same but offered 50g anytime and 50g from 2-8am. I called Exede to see if they had a comparable plan. They offered me a 50% off 3 month trial of their Liberty 30 plan. 30g, no additional after hours data but you can still do web searches and email once you go over the 30g. I was assured that the only charges would be 1/2 of the $149 plan (74.99) for 3 months, plus the modem rental. My credit card bill came and I was charged $220 for the first month.

They have terrible customer service, the speeds are lackluster to say the least, their modems have connectivity issues and there are quite a few other things I can list about this company but you can read all the other 100+ horror stories. We've all got the same story basically... Long story short - I finally got a manager on the phone, named Antonio from the Colorado branch of customer support. The service was so bad, I let him know that I had a technician come out to fix connection/slow speed issues FOUR TIMES in... drum roll please... SEVEN DAYS! I've never had such tremendous issues with internet before. I ended up paying $86.16 for 2 out of 7 days of internet service.

We had this Service through its affiliates DirecTV. When we signed up for it, the representative told us that we would be getting 150GB of service per month... WHAT A LOAD OF CRAP that was!! When we were connected the service guy told us to go online and register an account within 2 hours... That's how we found out that we only got 10GB per month. We called immediately to question them about it and were told that they never even had a package with 150GB in it. I'd have never signed with them if I'd known that. They took out money from my account when we first signed up. Then, they took out an extra $99.99 that I never authorized, that caused my account to be overdrawn!! I was livid!!!

RUN. TURN AROUND AND RUN. NO INTERNET IS BETTER THAN USING EXEDE/WILD BLUE/VIASAT. I mainly chose to sign up with Exede/Wild Blue/ViaSat (whatever they call themselves now) because they said they had unlimited data. Even if we use up our "Priority High-Speed Data", we can still browse just at a slower speed. (For the record I do not consider anything under 300 Mbps download to be high-speed.) Anyway, we have a "Priority High-speed Data" cap of 12GB per month.

I signed up with Excede for internet services. Every month my bill is paid and within 2 days I get an email saying I have used 70% of my data. By the end of that second day I get another email telling me I have used all of my data and my service will be restricted. It happens the same way every month. When I called about it I was given the runaround telling me they can't track my data or where it is going or they say someone is stealing it. Very disappointed with this business and their practices. I am being ripped off and can't prove it. This happens every month and I am locked in for 2 years. I have to buy extra internet just so my kids can do homework.

We purchased the 10 GB Exede internet package a little over two months ago. It was fine the first couple of days, but then our internet started to go up for about 20 minutes and go down for a few seconds. This was a minor annoyance, but nothing too big. But then our internet kept going out every few minutes and our internet soon went out for hours at a time. After 3 days of this, we were informed that we had used up our high speed data for the month. And in no way, shape, or form, did we use up our data. I'm a gamer, yes, but I have my own data usage meter and I haven't used up more than a few gigabytes of data in that time. I'm temporarily living with my parents until I go to uni, but they aren't home 80% of the day, and when they are home all they do is check their email or maybe browse facebook for a few minutes, other than that, they just watch TV or are outside gardening or woodworking. And this is where things really got worse.

When we first signed up for the service the internet was poor so they sold us a more complicated dish and we paid to have special mounting on our roof. Still not working, hardly ever. Rain, wind, leaves on the trees, clouds... pretty much all the time we had no service. Here's the kicker... called and they bumped us up to the highest using category $160 month, still crappy reception. Oh it gets better. No matter how many calls, being on hold for up to 1 hour every time, only to be told we used all the 30 data up, even supposedly on the first day of the cycle.

It is in your best interest to heed my warning about this company. This is not a company, it's the mafia, they know they're the only option and they will continually screw you over and over and lie about it. And then you finally cancel they'll sell your personal information to some nice little scam operation in India. Turn back now! Please!

Horrible customer service. All they care about is payment. All they care about is money even if the system doesn't work.

I had a problem with my Wild Blue. A tech came and made a repair. That repair shop turned it in as a new account. I was double billed for 5 months with me on the phone trying to get them to fix it. On the 5th month they gave credit twice. Instead of contacting me they turned it into collections. Very poor business. This is another example of being off touch with their customers.

I signed with this company & canceled after 4 days due to misinformation at point of purchase. My CC was immediately charged 2 days after use for 1 full month, and after 4 days of use, no video gaming, no movies, just simple emails & on demand tv from DirecTV, the GB use went from 0-54%!! They have very poor customer service, and only answer" NO" or "I CAN'T HELP YOU WITH THAT" to every question. The installation process damaged our roof, and now after having to go up on the roof to remove a little box myself, I was told just to throw away the pole & satellite dish!!! What a waste of money!! No wonder charges are so expensive! They as a company have to make up the loss of equipment that they do not collect upon cancellation from discouraged customers.

When our satellite dish was installed the installer put it on the fascia of the house. Every time the wind blew we lost signal. They wanted to charge us again $120 to move. We put up with it for a year. Cancelled the service, received the box to return equipment. Had to climb up on the roof to get the one part from the dish and returned it with the modem and cords. Confirmed ups delivered on May 5th. They didn't "LOG" it in until the 6th. When I called on the 6th to confirm receipt they confirmed it. I then called my bank to take off the preauthorized billing agreement.

First of all the good. The tech who hooked up the equipment was great. Got the job done and done right. When I moved, I moved and had to terminate my account with them. They sent me the postage pre-paid box and that is appreciated as shipping equipment isn't cheap. My complaint with them is that I was told they were going to charge an early termination fee of $195.00. When I looked at my charge online it was $260.00.

WildBlue/ViaSat/Exede has been the most disgusting frustrating part of my life over the last two plus years. Poor speeds, poor connectivity, poor customer service but about the only game in town for us. We live in a rural area. I've been lied to, cheated, and basically been robbed by this fly by night crap company. Don't do it if you have a choice. Most recently, I did drop their service after getting hooked up with another company. When discussing this with a service rep, she cut my email service before I had a chance to archive emails or get my address book downloaded. I found what she had done and called them back and got the same person. She at first denied she did this. I reminded her I still had until midnight the next day paid on account, and the account was still live. She told me she could NOT turn it back on (which was a lie).

Stay away from this company. I had them for 3 years and 9 month. They took payment out of my account every month so I was never late on a payment. I move about 1 and 9 month ago and they tell me they will move you for free and they have sign for the move but sit there and make the service man wait even if it take 3 hours for you to read everything on what you are signing because they do not tell me I was signing for another 2 years.

Stay far away from this company. Overbilled me last month by $25 or $30 and told me the only way to resolve it was to credit me this month. Yesterday they double billed for $106. When I called to have it rectified they told me it would take 2 weeks for a refund or they would credit next month's bill. When I explained that by them double billing me my check to the power company was gonna bounce. The CS rep said "go handle it with your bank". I'm a disabled vet and on a limited income. I pay my bills to the penny every month. After 10 Minutes and seeing no positive resolution I hung up. The CS rep called me back twice yelling at me. Needless to say I'm trying to work with my bank so this doesn't snowball into overdraft fees. This company uses predatory tactics on people with minimal Internet options. Stay far away from this company unless you want your bank account damaged or worse cleaned out.

Absolutely DO NOT under any circumstances, sign up with this alleged "company". The only thing they "Exede" is the limits of your patience and the limits of rudeness. Absolutely no regard for customer satisfaction.

Internet went down, spent hours on the phone with worse customer service staff ever. They scheduled someone to come out, so my husband left work. The technician never showed up. Customer service Safford they didn't have a record of a scheduled appointment and said I had to go through the entire troubleshooting process again. I called back from a landline, the rep acted like she couldn't hear me and hung up. I called back again and they hung up. On the third call, they put me on hold for 40 minutes before they hung up. Now, they do not have any available appointments on Saturdays to fix my Internet. At this point, I am willing to pay the 15.00 per month fee for termination of my contract so that I don't have to deal with this organization. Do yourself a favor and don't choose Exede/Wildblue, it's not worth the headache!

I signed up for Internet service with these guys in July of 2015. It has been nothing short of a nightmare with these guys. Where to begin? First off I was quoted $100/month for 12 meg DL, and 2 meg UP. I never saw even close to those speeds. I called and complained numerous times with no help. Second, I was quoted $100/month for the duration of two years. After 4 months my bill jumped up to $150. I called to report the mistake, and was transferred to a supervisor who was extremely rude. I would never recommend using these guys. The slower speeds (my dsl is faster), and dishonest, rude customer service.

Was with the company for over three years, then we moving to other state. Called company and told them I was moving, and needed to disconnect service. They sent a return box and said I had to climb up on my roof and remove the part on the dish, or pay them to get their stuff? Well after I sent back everything but that part b/c I feel I don't have to get it down for them they send me a bill for 323.00? What kind of company does that to a customer that was pays their bills on time?

I signed up with Exede after having 2 DSL companies unable to give me a strong enough signal to open simple emails or backup my I phone. A Verizon rep suggested I look into a satellite company Wild Blue. I asked about a trial period to make sure I have adequate service as advertised. I was told there is no such program. Once the dish was installed a contract was sent to my email I was expected to sign not knowing if the program would work. The installer told me a would be able to stream about 200 movies from Netflix for 8 GB /month.

I would not recommend Exede services. They are slow and not reliable. So you use up all your MB trying to download and then get cut off just to have to restart the download again all the while being charged for every MB. Now customer service - there is none as far as I can tell. They may tell you what you want to hear but there is no follow through. By all means DO NOT give them your credit card number because they will keep charging it even after your one way contract is fulfilled and you have canceled your service and returned all their equipment. Every time I call them I am told I will receive a credit back to my credit card but the credit never shows up. I would never recommend Exede to anyone.