Viasat Reviews

Beware. Don't give Viasat any Information. They have just took money from my account.

Don’t waste your money. You would be better off with rabbit ears. I can’t even get WiFi in my bedroom and I live in a very small house. Don’t even think about watching TV because it lags more than watching the show.

This company is terrible. I never have had reliable internet. Recently I lost internet for days and when I called Viasat, they told me there was an outage in my area. After an hour or so, I checked the outage map and there were zero outages. I called back and they then told me I needed my satellite receiver repositioned. He said a technician couldn't come out for 3 days. After telling me the tech would be out between 8 and 11, he put me on hold and then hung up. I called back, the new guy told me the tech was scheduled for 11-2 (still 3 days out). After waiting on the day, I called after 2 came and went. The woman I spoke with said the appointment had not been made, there was an "error" on their end when they submitted the ticket, and there was nothing they could do until the error cleared itself. She said to call back in 7 days.

Technician falsely advertised the internet strength and the number of devices the service could reliably support. During installation, the technician also cut/disconnected the cable connected to our existing internet service, leaving our original wired setup unusable. The package included many TV channels, but the actual internet quality was terrible. Smart TVs struggled to stream properly, phones had spotty connectivity, and my computer often would not even detect the network as an available connection.

I ordered Viasat satellite internet on Thursday 06/04/2026. I was quoted a bronze plan for $99.99 a month. He specifically asked how much TV I watch a day. I responded with 8 hours a day. I completely reassured me my plan would cover that. I'm 5 days in and it took me 4 hours to watch 1 movie. It kept losing internet connection and it spun several times through my movie. Also it kept starting my movie over from the beginning. I was quoted that it was unlimited data. I opened up the statement I got in my email (mind you it took much time for it to even open the pdf). I seen my data usage used since Saturday 06/06/2026 and it was over half gone. I also seen my plan is only 35 GB per 30 days. I called and told a supervisor I wasn't getting what the salesman promised. He said he would take $20 off my bill and give me 5 extra GB. I'm not pleased with the blatant lies I was told.

Customer service is rude, disrespectful. Reception is terrible. They will not do anything to fix it. Somehow, it's my fault. To the representative. And I'm paying for the highest package they offer. If you can use a different company..

I am in the North DFW area, 35 miles north of Dallas. I'm in a pocket of unincorporated land out of city limits so satellite internet is the best option. My service with Viasat worked well for about two years from March of 2024 until recently. Several months ago, service became unreliable; with service dropping almost daily. After three service calls and numerous phone calls to Viasat trying to resolve the issues, I made the decision to change providers. I believe Viasat has oversaturated their network, and it's resulting in unreliable service for their customers. Viasat never gave me a reason for the unreliable service, but I do believe they know exactly what the problem is. If you need internet service I do NOT recommend Viasat. I am switching to Hughes / "Starlink" . . . My understanding is they have a new network / system and service will be reliable.

Horrible satellite service, but was only option. Out at least once a day, no matter weather. Bad weather forget it, service support automated mess. Then when I cancelled service due to moving, tech rep told me service was cancelled day I called. It was not, and had to call them AGAIN when they charged my account and was told it would be another month before it was terminated. Fortunately have multiple option to them at new location, didn't out in farm country of Decatur county.

Current customer with NO other options (can't afford Starlink). Worst internet service ever. It is just barely good enough for internet browsing, that's all. Literally! Anything more will leave you greatly disappointed. Streaming, forget it. Gaming, forget it. Inconsistent with excessive latency. Horrible service and horrible customer service. They have no interest in providing a good product or good service. Those Gov't contracts must be real good.

Absolutely awful. Do not buy their services. I pay for high speed internet and all I get is constant outages, and low speeds. More often than not, it makes my phone nigh unusable when connected. And God forbid it's anything but a cloudless blue sky. If it's rainy, cloudy, or night-time, good luck with having any wifi.

Wow Viasat how many one star reviews can you get before someone does something over there in management. I have a customer with 500 locations and we tested it in one location. After only 30 days on a sunny warm quiet day the service went down. The modem shows Internet working but I am a network engineer and my laptop says no. I called to dispatch a tech and they tell me that costs $200 or $14 a month for life. They refuse to warranty their own product at 30 days. YOU JUST LOST A 500 SITE DEAL DUMMIES. My customer was disgusted with this and we are canceling to go with another provider for 500 SITES.

ViaSat was nothing but trouble. I signed up for them. They repeatedly would not take their bill at first and then tried to charge me extra. Then they told me I needed a service tech to come out to my house. He came out to my house and said he wasn't even needed because there's nothing he can do. Then they built me for the tech and would not refund me the money because they said it was needed when it wasn't, overcharged me for that, and then after I canceled service, they overcharged me again and I have to call them back complaining. ViaSat is nothing but trouble. Save yourself the aggravation. AT&T pretty much goes anywhere with their service, even out here in the middle of nowhere, so save yourself the aggravation and go with someone different.

I have high speed internet with Viasat, and it is not high speed. I can't even pay a bill! Called support and they said there is nothing they can do... I will just have to try to disconnect any devices in my house connected to it: what?! Super unhelpful and didn't really care if I did business with them or not. Starlink, here I come!

So I just recently got Viasat. When I was on the phone with him I told them that I wanted unlimited data. They told me yes that's what I had. I found out about a week later that I didn't have unlimited data. I had 150 gigs a month and I told me you would slow down if I went past that. Well they kind of had an issue and somehow or another took a lot of people's data and I'm going to tell you something slow down is not the word for it. They took my data. It come to a screeching halt. That was nothing slow down. You couldn't do anything. It will go on and off on and off every couple of seconds so they lied to me about that. Then the guy that come installed the satellite told me the service was great and it wouldn't go out when it storms arranged and it seems to go out every time it storms rains.

Has to be the worst service I have ever experienced. I had a sleep number bed and two ring cameras connected to this service and could not even stream a movie. I bought the unlimited best plan they had and could rarely get service. Called for help 4 times for none. They said it was working fine. When I disconnected they just said they never promised any quality of service at all... liars. Don't ever trust this service.

Had Viasat for 3 years since there were no options in my location. Finally another internet provider serviced our area. I cancelled my service and was told I needed to return the leased equipment. I Requested the packaging since they will not accept the equipment back unless it is in their boxes. I received a disconnect notice and I called to get tracking on my return boxes. They have not been sent yet, mind you I have 30 days from disconnect to return the equipment.

Viasat needs to be sued for slow speeds, and all trch support says is to reboot your modem. We pay $300/mo for 100Mbps and rarely get over 20Mbps. We call and do speed tests and still the same. My wife works from home and CONSTANTLY struggles and may lose her job due to SLOW SPEEDS. We live remote and don't have many options. We are switching to STARLINK.

I can't believe some people were able to get customer service. I tried constantly and only received AI. Refused to stop my internet service even though modem is not hooked up. They are waiting until the end of month to use up my payment. Paid for high speed internet. Didn't happen. Internet constantly going down. Refused to credit when service unavailable.

I had Viasat for at least 3 years. A storm hit in March and we lost internet signal. We called and had to wait 2 weeks for a "tech" to come realign the dish. After waiting 2 weeks the tech came and said there is nothing he can do as he can not get on the roof and realign the dish. I was confused as they installed the dish on my roof. He said we used to be able to get on the roof but the company won't let us anymore. I would think that would be part of getting internet installed.... I had him cancel my service and he told me they would send me a box to send their equipment back in. No box ever came but they continued to bill my card for internet I didn't have.

If I could give a lower number than this I would. I called and had to say my name twice and the guy was been rude to us. I think that they need to learn how to talk to people on the phone better.

Where do I begin!?!? I called to cancel my service due to the horrible, poor, slow, forever buffing non working internet. The rep was as professional as he could be. He started asking me a LOT of questions like what was my purpose for having internet, who am I going to have for internet now, and how many devices did I have to go with my plan. First of all, he isn't with sales or was there when the sales team LIED through their teeth about how wonderful their Viasat is. Our internet was so slow that it would take 2 - 3 hrs to watch 1 1/2 hour movie. When I called about this I was told there was nothing they could do for me. Yet, for more money, they can offer me a better package with less lag!!! Imagine that, they can offer faster service for more money but can't fix my slow internet at the level I'm at now!!! I was already paying $178 a month for unlimited!!!

My aunt passed away so I called to cancel the account, they said they couldn't and had to switch it into my name in order to cancel. When I did, they said they had done a disconnect. So, I detached my card assuming the account would be closed down. A year later I get a notice of the account getting suspended for non-payment... IT SHOULD HAVE BEEN CLOSED. They're saying it's a valid bill even though it was notated that the account was to be closed.

They are a rip off.. Charge your account within a week of service, no exceptions. Poor customer, rude and a rip off. Want money, service doesn’t work good at all

They take your money, and can’t refund. Stay away, your phone company’s now offer internet service. I called to disconnect service, which was straight forward. I wasn’t told that I was still going to be billed… and because it’s on auto pay, ViaSat took another payment. Called and they said I was on the border line of the billing cycle and they can’t refund. I get when I called but the payment should had been canceled or at least warn me that it’s a 50/50 chance that I’ll still be billed. From my original conversation, when disconnecting, there was no mentioned of this possibility. Worse experience.

Please do not get Viasat!! Terrible customer service. No shows on appts and outages over a month with no credit to account. Rude staff and shady service people. Do not buy this service!!! They are liars and the service is spotty at best.

A total rip-off! Extremely slow speed. Could not watch a show all the way through. Misleading contract. Bad customer service! Even after disconnecting they wanted ridiculous amount to end contract early!

DO NOT BUY THEIR SERVICE. Had the worst experience with the service since day one. Constant buffering sometimes three times per minute. Screen is fuzzy. Worst ever. I will be filing a case with BBB because they have a cancelation fee of another $140. This is not right.

Unreliable service and horrible customer service! I have never dealt with such an ignorant customer service. They refused to speak with me about billing issues, unless I paid them. I paid Jan 3rd again Jan 21 and February 3rd. They terminated my service February 8th. And they still say I owe them! I lost service several times daily if it rained. The dish thing was placed right outside my window. Big eye sore. I would not recommend this company, unless you like paying for a service that doesn’t work 1/3 of the time. Even one star is too much! Horrible experience with this service! And customer support.

If I could leave a 0 star I would! The worst company ever! I wouldn’t recommend to anybody. Please don’t waste your money or time with this company. The hotspot on my mobile device work twice as fast.

Viasat is garbage. You might as well put a turd in orbit. Starlink is WAY better. I was paying $330 for top-tier viatrash service. The performance was pathetic. Couldn't work from home ever. Now I'm on Starlink for $120 a month and see downloads of OVER 400 mbps.