Viasat Reviews

Viasat needs to be sued for slow speeds, and all trch support says is to reboot your modem. We pay $300/mo for 100Mbps and rarely get over 20Mbps. We call and do speed tests and still the same. My wife works from home and CONSTANTLY struggles and may lose her job due to SLOW SPEEDS. We live remote and don't have many options. We are switching to STARLINK.

I can't believe some people were able to get customer service. I tried constantly and only received AI. Refused to stop my internet service even though modem is not hooked up. They are waiting until the end of month to use up my payment. Paid for high speed internet. Didn't happen. Internet constantly going down. Refused to credit when service unavailable.

I had Viasat for at least 3 years. A storm hit in March and we lost internet signal. We called and had to wait 2 weeks for a "tech" to come realign the dish. After waiting 2 weeks the tech came and said there is nothing he can do as he can not get on the roof and realign the dish. I was confused as they installed the dish on my roof. He said we used to be able to get on the roof but the company won't let us anymore. I would think that would be part of getting internet installed.... I had him cancel my service and he told me they would send me a box to send their equipment back in. No box ever came but they continued to bill my card for internet I didn't have.

If I could give a lower number than this I would. I called and had to say my name twice and the guy was been rude to us. I think that they need to learn how to talk to people on the phone better.

Where do I begin!?!? I called to cancel my service due to the horrible, poor, slow, forever buffing non working internet. The rep was as professional as he could be. He started asking me a LOT of questions like what was my purpose for having internet, who am I going to have for internet now, and how many devices did I have to go with my plan. First of all, he isn't with sales or was there when the sales team LIED through their teeth about how wonderful their Viasat is. Our internet was so slow that it would take 2 - 3 hrs to watch 1 1/2 hour movie. When I called about this I was told there was nothing they could do for me. Yet, for more money, they can offer me a better package with less lag!!! Imagine that, they can offer faster service for more money but can't fix my slow internet at the level I'm at now!!! I was already paying $178 a month for unlimited!!!

My aunt passed away so I called to cancel the account, they said they couldn't and had to switch it into my name in order to cancel. When I did, they said they had done a disconnect. So, I detached my card assuming the account would be closed down. A year later I get a notice of the account getting suspended for non-payment... IT SHOULD HAVE BEEN CLOSED. They're saying it's a valid bill even though it was notated that the account was to be closed.

They are a rip off.. Charge your account within a week of service, no exceptions. Poor customer, rude and a rip off. Want money, service doesn’t work good at all

They take your money, and can’t refund. Stay away, your phone company’s now offer internet service. I called to disconnect service, which was straight forward. I wasn’t told that I was still going to be billed… and because it’s on auto pay, ViaSat took another payment. Called and they said I was on the border line of the billing cycle and they can’t refund. I get when I called but the payment should had been canceled or at least warn me that it’s a 50/50 chance that I’ll still be billed. From my original conversation, when disconnecting, there was no mentioned of this possibility. Worse experience.

Please do not get Viasat!! Terrible customer service. No shows on appts and outages over a month with no credit to account. Rude staff and shady service people. Do not buy this service!!! They are liars and the service is spotty at best.

A total rip-off! Extremely slow speed. Could not watch a show all the way through. Misleading contract. Bad customer service! Even after disconnecting they wanted ridiculous amount to end contract early!

DO NOT BUY THEIR SERVICE. Had the worst experience with the service since day one. Constant buffering sometimes three times per minute. Screen is fuzzy. Worst ever. I will be filing a case with BBB because they have a cancelation fee of another $140. This is not right.

Unreliable service and horrible customer service! I have never dealt with such an ignorant customer service. They refused to speak with me about billing issues, unless I paid them. I paid Jan 3rd again Jan 21 and February 3rd. They terminated my service February 8th. And they still say I owe them! I lost service several times daily if it rained. The dish thing was placed right outside my window. Big eye sore. I would not recommend this company, unless you like paying for a service that doesn’t work 1/3 of the time. Even one star is too much! Horrible experience with this service! And customer support.

If I could leave a 0 star I would! The worst company ever! I wouldn’t recommend to anybody. Please don’t waste your money or time with this company. The hotspot on my mobile device work twice as fast.

Viasat is garbage. You might as well put a turd in orbit. Starlink is WAY better. I was paying $330 for top-tier viatrash service. The performance was pathetic. Couldn't work from home ever. Now I'm on Starlink for $120 a month and see downloads of OVER 400 mbps.

This service sucks and their prices is so high. It doesn't make no sense I still have to pay a bill 160 for 6 months after I have turned off their service and give their equipment back. They need to do better.

This is the WORST internet you could get. Not only did it go out constantly but they RIP you off!! I signed up a few years ago thinking it would be better than Hughesnet but I’d rather have no internet than Viasat! They charge a ridiculous amount for a VERY limited amount of data. I got Viasat then plugged in my son’s x box and within minutes I ran out of data because his x box needed updating. I called Visat and they said, "Sorry. You used all your data," and explained to me it was because of the update his x box needed. So of course I purchased more data. Spent over 240$ my first month and still ran out of data midway!

Nothing good to say about Viasat! I just finally got a fast internet in my area so I canceled them. I have had them for over 3 years and the internet was very slow, couldn't even watch a movie without it buffering. I spoke to a person that I couldn't understand. Please give me someone that speaks understandable ENGLISH. Apparently my month started on the 16th, today is the 17th, and they said I have to pay a whole month. That's BS. I have already disconnected the dish. They do not care!!!! Absolutely DO NOT RECOMMEND!

The only reason I give it 2 stars is because in some rural places there are no other options so...better than nothing. My real complaint is in ending service. Instead of sending someone out to collect their equipment they require you to crawl up to the satellite dish to disconnect a box from it and send that, along with the other required equipment boxed and sent to them via mail. AND that big, ugly dish? "Oh - we don't come get that, that's yours." Really? Now there are two abandoned dishes, one on the side of the house and one on the roof, just sticking out there like a sore thumb. People, please, come get your own equipment. Aside from that, the service is expensive and unreliable.

Viasat is nothing but thieves, all they want is your money however they can get it. I canceled my service because it wasnt worth it, if it rained we didnt have wifi, if the sun wasn't in the right position sticking ng its tongue out, we would lose connection so we switched to a MUCH BETTER AND CHEAPER service, the cons they hire will try to convince you to stay after you repeatedly try to cancel and then they make you pay an extra month to cancel (gotta keep the lights on some how I guess) then will claim they didnt get their equipment back and use your bank information that they illegally obtain to charge you EVEN MORE MONEY! I wish I never would've done business with these shady people. Putting them on fraud alert with my bank so they can't try to take more of my hard earned money.

They are one of the worst providers out there. They sold my dad & mom on ‘unlimited internet.’ then after a few weeks, our internet started getting slow, and the lady on the phone (who we could barely understand) goes: "Oh you exceeded your data cap. You don’t have unlimited." EVEN THOUGH THE GUY WHO CAME BY SAID WE DID?? Their service is terrible. They say their ping is between 100 and up, we get a 600 and up. One of the worst internet providers. Don’t waste your money.

Viasat is horrible. Do not sign up for this service. We had Viasat for 5 years and in the beginning they were pretty easy to deal with and service wasn't terrible. Over time, however, the service became unreliable and went down a lot. Also, their customer service became a complete headache. They convinced me to pay the extra few dollars a month for Easy Care which if you look on their website it says it covers required service calls ($95) and again, in the beginning, they honored it but eventually when we'd call for poor service they'd "reset your router" and after that didn't work, they'd say they dish may have moved and needs to be reset but "that" service call isn't covered by Easy Care plan and would be $95.

Updated on 06/09/2026: After downgrading from 40GB's a month for 87.60 to 100 GB's a month for 104. A couple months ago I started getting so many disconnections. The third complaint I made, each time it was due to a misaligned dish but always cleared up after the call but a $95 service call to look at their equipment was needed . No thanks. A couple days went by and no real problems but it started again. Then I saw my email 6-8-26 that said I used 70% of my 100% data. Then the disconnections again 6-9 -26 1208pm/1minute, 1242p/2m, 238p/3m, 252p/2m. Then I called again, the 4th call Mark, said he would waive the 95 for me, but not to everybody.. More disconnections. 258/2m, 300/3m, 320/3m, 345/1m, 403/6m, 415/I was on the phone.

There's nothing, ABSOLUTELY NOTHING, good about viasat! Don't waste your time, money, or patience! Believe the reviews!! Terrible, awful, bad, service!! Can't access local channels. Always going out. Can't watch anything without buffering. I am currently looking for alternative service. You may as well listen to the radio than depending on this service. Smoke signals are better than this!!

Absolutely the worst wifi ever. Wouldn't have it if anything else was available. Drifts in and out, printer doesn't relate, slow slow slow. If you have any efficient, conscience, knowledge, tech that won't randomly throw things hither and yawn, please have them come help me. It's coming upon my 2 years contract and I'm hoping something can happen. Thank you. Hope someone is reading this.

The service is poor, I lose connection a lot. The speed is slow, sometimes no service on a sunny, clear day. I was told I could stream videos and stuff that's impossible.

Viasat is the worst internet provider anywhere. My service has always been mediocre at best, now it's horrible. I have waited 22 days so far for a service call to my home with no available appointments. My internet goes out for a minimum of 2 hours every single day and they will only knock $16 off my bill. I am turning them in to the Better Business Bureau. For one thing I am paying for a service that I am not receiving, so that is theft of service. Definitely looking for a new provider. Sick of their lies and crooked Business practices.

Liars and thieves! They promise so much, then don't deliver. We cancelled and let them know they didn't hold up their end of the bargain. Then, YEARS later, they claim I owe them and have taken me to collections!! Don't EVER do business with these snakes. I'm looking into legal action.

As you can see from most of the other reviews, Viasat is barely a better-than-nothing option for rural areas. We tried Hughes Net as well and it was horrible, so we put up with Viasat for years; expensive service for dismal bandwidth on the internet, endless buffering, super slow internet that sometime we could not even open an email - forget about watching a movie...., and bad phone connection often.

Since we got this service we have not been able to use our phone. The guy didn't even come back in the house to make sure it was working right, and he didn't give no receipt. You can come pick your stuff up cause it's doing us no good.

Viasat it's one of the worst companies I've ever done business with. We as consumers in a capitalist country need to stop allowing businesses with horrible services/products to steal our money and prosper in this country. Viasat never works!! I get better internet running the Hotspot on a phone with a Walmart service plan (I pay a third of the price for that plan). Can't run two TV sets in the house without connection issues. This company deserves to go bankrupt. I wish I could give zero stars. They make you pay for other people to use your data. They literally say in their policy they reserve the right to prioritize the customers of their choosing during high traffic. What's the point in having an unlimited plan for? Down with these loser companies that wanna ride the financial coattails of hardworking Americans. Viasat=Garbage.