Viasat Reviews

Charged me to pick up their own equipment after I closed my account. Kept repeating that they could send the box for the equipment even though I told them several times that nobody is at the site. Box showed up anyway and technician came to get equipment. Very hard to understand customer service person. Changed my card information on website but they used old information.

Been using Viasat approximately 4 years. Service was always great and streamed easily. Recently upgraded to Unleashed plan.. tremendous increase in high speed data and no increase in cost. Love it! Never have an outage unless there is heavy rain and never have had to a repair to service. Could not be happier. I have no other access to decent internet in my area!!! My family and I are so very pleased!!!!

We live in the middle of nowhere and have had satellite internet for over 15 years. We started with Hughes Net, but the customer service was horrible, so we switched to ViaSat. Overall, we've been pretty satisfied. Spectrum has finally brought fiber optic to our area, so a few days before the end of our ViaSat billing period, we signed up for Spectrum. I called ViaSat yesterday to cancel our service at the end of our billing cycle, which is tomorrow. We average using around 3 - 3.5 mb per day. Today, however, we've suddenly used 13.5mb. We haven't watched any videos, haven't played any games. We've done nothing extraordinary. Go figure.

HORRIBLE COMPANY.... Horrible service with many days of outages, you'll be on the phone for at least an hour with every issue (and there will be many) you have. When they schedule a tech to come out, the tech never shows or cancels at the last minute. Customer service reps are sometimes hard to understand, having a heavy accent. They are very nice but read from a script and you never get any resolution, even if you pull a 'Karen' and ask to speak with their supervisor. Total frustration. You're at Viasat's mercy and they know it and they DON'T CARE!

Live in the country. So when I joined Viasat and hughes net was only opinion I had. All viasat does always trying get you upgrade your plan "so they get more money". When you upgrade your plan runs fine for maybe couple months, then they start throttling it, get slower and slower so you'll upgrade your plan and that never ends. Before I left viasat a 500gb month plan was $299.99 month. Finally ran fiber optic where I live now get 1gb speed with unlimited for $95.00 month includes equipment, taxes. I feel bad for ones with limit providers. I consider Viasat one the worse PERIOD.

Viasat is absolute TRASH. The want around $150 of the money you worked for for terrible service. I work from home and I'm held accountable for how many cases I work per hour. All of my systems take way too long to load. When watching television; it buffers. Everything is just slow. I was paying $120 with Xfinity and had way better service. I've only had them for 3 days. I called today to cancel and they requested I send back their equipment in a box they will have mailed to me; fine. My issue is that a tech, who has experience getting on rooftops, can't come out to get the equipment installed on the roof. I have to get up there myself or have someone else do it. With me only having them for 3 days and still have to pay the $150; they can send another tech to get up there and get their equipment. I don't have a ladder or the skill to do that, but I'll do what I have to. Just know not to ever do business with them again.

The worst bandwidth I've ever seen. They use promised speeds to mask how bad the bandwidth is. I think my dial up in 1998 was faster than what I got from Viasat. They totally scammed us. For a long time I couldn't leave any reviews because I was afraid they would punish me in some way. Not that I am free of viasat I can tell this story. Worst isp I've ever had.

I wish there was an option for no stars. Terrible experience from beginning to end. Where do I start? My elderly, widowed aunt had Viasat for several months. In September 2024, she was injured in a car accident and was in the hospital for 2 months. During that time, she also lost her part-time job. Her internet, for whatever reason, began to lag terribly after she got home from the hospital in November, even to the point where she would go through 60GB of data in 3 days. She doesn't game, she doesn't download. No one at Viasat could tell why this was happening. At the end of November, even though she was financially strapped, she decided to upgrade to the Unleashed package for the unlimited plan. Living in a rural area with no other family around, she absolutely needs the internet access and wifi for her telephone so she can be connected to society.

My parents had them for years, my mom passed away and I tried to upgrade the internet options (from a 40g/month plan). We would run out of data like in the 2nd week. All the bills, the house phone, etc were on this wifi because of the rural location, no cell phone service. Tried to cancel the service in November, jumped through the hoops to cancel. Then was charged anyway, caused an overdraft because it's for my senior citizen dad on a fixed income (retired). So another round of hoops. Was promised a refund, was promised they'd send a box for the outdated items to be returned. Nothing was done. I'm on the 4th call to make sure this is cancelled, and I am also trying to get my dad refunded for the service. I will be contacting my bank if I don't get the refund, and I'll make sure they can't take any more money, and that my dad gets his money back. This is horrendous customer service.

I should have read reviews first and ran. Very dishonest company. I signed up for the ultimate plan which offered unlimited data with no throttling. They guaranteed me on the phone 80 to 90 mbs speeds. I asked if they installed and it didn't work well, if I could cancel. I was told yes, you are not under contract. Fine. Signed up. They installed and on day 3 I called to cancel. I was getting 30-50 mbs during day and about 12 mbs in the evening. They asked me to wait and let then send someone out to look at everything because "you should be getting faster speeds".

If you want the worse customer service and wifi that only plays loading screens you came to the right place, you want help with your problems, too bad. Thanks for choosing Viasat. We truly don't care about our customers

My mother in law switched to Viasat due to living in a rural area. The install made sure and upsell her on multiple items she didn't need and charged a nice profit for. After a few months her service degraded but she dismissed it. I recently changed her service and find out they charge you to terminate service and force you to climb on your roof to retrieve an item off the dish along with the router or pay $300. I had called about her internet speeds and was told it was showing "well above 100mb download" when I was testing at the same time and was getting 8mb download.

This company simply don't care about the customers at all. They want the money but are not willing to take care of our needs. I needed to speak with someone to help me with my situation but their customer service never tried to get me to right person to handle the problem, or the person they said they were going to to help me would tell them that they didn't want to talk to me and had them to direct my call to a recording operator. They were not trying to even hear my voice, but they will definitely take my payment every single month, no hesitation. Please do not use this company, they are definitely going to use you. Run and run fast! They are for the customer; only the money.

When I first got Viasat it was great but then after a while, it buffered all the time no matter how much data I had. I talked with customer service they would run a test and say it was working fine I just wanted them to come and check it out that didn't happen. So I moved my router all over the place checked connections. I had to reboot it all the time to get it to work, it eats data rapidly even when you're not streaming. It also buffers all the time.

ABSOLUTE WORST!!! PG&E recommended them to me when I moved in. They said it was a great option and after I paid for a satellite installation for my place, they charged me for everything they could think of and stuck me with an inescapable 2 year plan. The wifi is the slowest thing on the planet and I can barely stream on my T.V. with it being the only device connected to the wifi/ethernet. It won’t even load up my gaming console or my computer.

This company is horrible. I never even got an installation to begin with. Called three times and multiple emails asking them to do the install on a schedule that works for me. I asked for a Saturday appointment due to my work schedule and unable to be there, they kept sending me appointments for weekdays in the middle of the week after I explained yet again each time I called that would not work. I've never encountered a company so unwilling to accommodate a customer's schedule. Would not recommend this company to anyone.

I have had this service for only a week or so, give or take a few days. I can't honestly remember when we started it. I will say this, do not use them at all. Like most of the reviews I read, I'm getting the same treatment. I was quoted fast reliable service. I'm getting between 9 and 30 Mbps speed on a good day. The web site I saw on Google said ideal for gaming. They have 2 different web sites. One on Google and a different one if you open up an incognito page. See pics below. The first two from Google. The others from an Incognito window. The information doesn't even match. This is even worse than Hughesnet. Dial up had better service. Do not waste your time. They lie about everything. As far as download speeds, just a joke.

Mia the manager is TERRIBLE, To say the very least. She is definitely a person that will not help you in your situation and does not care whatsoever in any way shape or form about you the customer, So don’t ever think going with this company Viasat that you will get any help at all!!! Mia is an authority hungry useless manager!!! Mia, YOU ARE ROTTEN and you don’t care!! If I could give zero stars I would.

First of all, Viasat Internet Service is poor, slow and incomparable to other companies. I use Viasat for quite a while because I live on the outskirts of Houston. I decided to try another company. I returned my equipment except for a piece that was on the roof because I live in a two-story house and I was unable to get up on the roof. I close my account with Viasat and I removed my card from file. Two months later Via charge that same card that I removed $270. Do not trust this company. They charge my card that had been removed from their account two months after being closed. This is illegal.

I have had Viasat Internet service for 7 years. I live in a rural area where Internet service has been hard to come by and hit or miss for a long time. Luckily we now have access to fiber optic so I am switching. How was Viasat's service? Overall it was okay. Some days fine, some not so fine. It did get better as the years went by. My big problem with the company is in discontinuing the service. I was told that I have to return the modem and power cord (no problem) along with some box that is on the satellite dish. I have no way to disconnect that box from the dish. I was offered a "special" $50 credit to get someone to come out and disconnect it leaving me with a bill of $45.00. Now I have paid a $8.99 monthly fee for 7 years to cover any service I might need. Could I use this, especially since they could come and disconnect it well before the end of the month I have already paid for but no longer need? "No." I was told.

Single worst experience ever had with an Internet company. We had them for a week then their router went out on his own. We were able to have Internet for three weeks. After that they kept pushing back or scheduling date saying we weren’t scheduled. They kept trying to give us offers, promotional discount and everything but still charge us full price until we had never really had to cancel. Thank goodness we bought the satellite dish out right for $200 or else we would’ve been out hundreds of dollars more just trying to get out of this contract. Do not get this Internet provider if you have a choice.

Do not ever use Viasat. They are terrible! Satellite Internet is the worst ever! Called them over 40 times and still have no workable Internet. Worst part is they want to charge me to cancel! Rip off artists!

Absolutely a scam!! Do not use this service. They will charge for every little thing and you run out of data quickly. Do NOT use this! We used it in an area of the mountains that didn’t have many options thinking it would be fine. Terrible!

This was my sister's service that she never used. She had to go into a nursing home and they were not very helpful when I called to cancel. Every other account that I had to cancel waived the cancellation contract fees if I provided proof, which was easy. Dish didn't make me climb on the roof to get something off the dish and Viasat wants me to climb on the roof or pay $200 or pay someone $100 to come and get it. I'm not asking for anything unreasonable, just some understanding. I would not recommend a company so uncaring to anyone.

Having Viasat for three years has been an absolute nightmare. They are the worst company I have ever dealt with but I had no other choice until fiber optic was put in. Their prices kept climbing every month. At one point we were paying $346 a month for snail-paced, constantly cutting out internet. I called and they lowered the bill to $115 and said it would be faster. They lied. Then after 12 months they charged us over $300 again!!! I stopped payment at the bank and refuse to give them that much money for horrible service that I can’t even use for my remote job. Sat faaaar away from Viasat if you have any other choice. They are a huge scam, use super outdated satellites that regularly fail. No one needs this frustration.

This is the worst company I've ever dealt with in my life... bar none. Lies, gaslighting, misinformation, horrible service, horrible customer service. I am not even exaggerating in the slightest. I don't even want to get into the whole story because I've already wasted way too much time dealing with these criminals. I reported to the FCC and am awaiting their response.

We had satellite internet with them for years. We canceled due to finding better/faster and cheaper option within the timeframe. We sent all the satellite and receiving equipment back, paid the last bill. And shockingly received a call from collections office. After we sent all the equipment back, they somehow started the service again without internet equipment, how does this work?!? Be aware they are not trustworthy and terrible customer service.

Unethical in every way. We were w/them for 1½yrs of 2yr contract forced on new accts w/ auto-pay w/ credit card on file. We were 100% reliable pay. There's no value to that. We broke up w/them when they called tech service appointment w/ no show-no call saying the tech closed the ticket because we weren't "available". Lies! We're homebase run business & needed restored connection. Our awful story joins all the others. They don't care about you or any fair policy. They only care about your $. There's no refund for non service. Period.

Viasat - Buyer beware!!!! September 21, 2024. Avoid at all costs. Was told over the phone there's a trial period, when they sent over DocuSign stated no early cancellation. Installed on my house, within first day realized internet is no good. Can't even watch a YouTube video, then you're advised you have gone over the data limit, additional charges will apply, but you still can't stream a video much less a movie. When I cancelled they charged me 24 months partial cancellation. SPEND THE MONEY- GO WITH STARLINK- THE BEST SATELLITE INTERNET. Avoid this company at all costs!!! September 21, 2024

I was told no matter what install is free. Well that was a lie. Charged me 100 dollars and wouldn't refund it. Free install is free install no matter where you put the dish. It wasn't told to me if it's on the ground would be a 100 dollars, just installations are free. I had Internet service prior to this and it was in a bad location, the back of the house. I ask the installer to put it in a more central part of the house. He said, "No I'm putting it right here." Pretty much to hell with what the customer wants or needs. So the back of the house. Where no one stays and has the best reception and I'm 50 to 75 feet from the router itself. I will not renew my contract and actually want to move so I can be opted out of my contract. But I'm sure they'll still stick me with an early termination fee. I've called several times over these complaints with no resolution. Except there's nothing we can do. Also my data was used up when I wasn't even home a couple months ago and they didn't offer anything to resolve that issue either except I could buy more data. I will not deal with them any longer than I have to. Starlink is better.