Viasat Reviews

I had Viasat for 5 years until fiber optic cable was finally brought out here to my rural home. I didn't have any problems other than if the weather was bad it would knock out service. It also was a bummer if I went past my allotted data as it really slowed it down. However, my real complaint comes from trying to end service with them. The new company came out to hook up my fiber optic on the 8th of the month. I called on the 9th to cancel with Viasat. They said my payment had just processed on the 8th (what bad luck) and they do not prorate.

Can I give a negative star? I moved. I usually get billed on December 8th. I called on December 8th to cancel my service. They say "we'll going to bill you until January 7th, 2026" because it's on the billing cycle. They don't care, even though I won't be using their service. They don't offer pro-rated refund. I spoke to a supervisor. He said, "Oh sorry, you didn't the read the fine print. That's our policy." They're going to charge me $167 for a service that I'm not using - make that make sense? It doesn't matter when I cancel; it matters when they're billing, they said. Never have a deal with a company so despicable. Don't sign up for this unless there is no other choice! Go with Starlink! Easy to cancel and no "gotcha" moment to make a few bucks. I will blast this all over the internet. These kinds of company does not need to stay in business.

Well I have Viasat and it is terrible. It's slow. It don't work half the time and when I finally got ahold of customer service they said I was using to much data but I have the unlimited plan supposedly and their customer service suck too. I have asked them to come move the dish or come check connection and they say no it's fine. Mind you I have the extra insurance on my account as well. I don't recommend viasat to no one. It sucks

This is the slowest and worst internet I have ever had in my life, the only reason they even have customers is because nothing else is offered at all out here where I live at. The only time I'm home to watch TV or anybody my family is in the evenings, and it doesn't even work because it's considered a congested time then, they want to charge you $15 a month to call in and try to fix stuff, but every time you call in, they tell you there's nothing they can do or that there's nothing wrong with it. As soon as something else is offered out here, we are getting rid of it. It is just terrible everything about it, my son can't even play his games. I can't ever scroll on social media.....

We live in a rural area and satellite is our only option. We pay for unlimited data and get slowed down when we reach a mystical threshold. We canceled our service. They expect US to go on the roof, disconnect, and send the dish back to them. My husband is disabled and I certainly cannot get up there either. So they continue to charge use. Basically blackmailing us. Return the dish or keep paying for a sucky service.

This is for the loser, Viasat internet. They are crooks and junk internet. They say you got to return their equipment but no box came. Liars and crooks. Do not get their internet, never. Be smart, get Starlink, they are better. They deserve a 0 if a person could do it.

I am on the plane as I write this using data instead of wifi because their WiFi doesn’t work, I spent over half an hour connecting following the instructions to a T but it softlocked me with a “Thanks for flying” UI with no close button and then said that I had to clear all of my search history to use it, and yes I was in airplane mode earlier too and I could go on and on but I don’t think this service deserves that. It also sometimes just goes to a black or white screen.

This WiFi company is a complete scam and hands down the worst service I’ve ever dealt with. I only signed up because AT&T recommended them, and that was the first mistake. The technician, Alex, “set up” my WiFi and walked out without telling me there was an outage. As soon as he left, nothing worked. When I texted him, he told me to wait 24–48 hours — something he should’ve mentioned before leaving.

Switched to Viasat a few months ago and WOW is it awful. I live in an area that doesn’t have a fiber internet option, so I got viasat due to my neighbor having it. I swear the days of dialup internet had faster download speeds. It takes nearly two days to download a game that is 30GB large, 5 hours to download an update on anything greater than 1Gb. The latency is never less than 700!

We had Viasat installed by one of their installers. We canceled it. Now they want me, a senior with bad balance, bad knee, and shoulder to climb up on our 35' roof and take down their equipment that THEY installed or charge us $90. I'm on retired and on social security. They're apparently good at installation but not on getting their equipment back. Never again will we use them and recommend you do more research on their policies than we did. How disappointed.

Don't use this company. If you want to cancel your membership they will require you to get on your own roof to uninstall the satellite dish that they put on. Then when you refuse to risk your own life they charge you 300$ and send you to debt collectors for it. They are either very dumb or have huge **.

They only hot 1 star because I was forced to to submit. But absolutely 0 stars. Worst company ever. We pay for 5G but can't even connect to our 2.4G. We pay for unlimited data cause I work remotely, well try, and can't. I lose job after job. Or go sit at Sheetz. We call and say something and sometimes they don't come for a week. We've had techs here regularly for 2 yrs now. They couldn't even attach the dish right, they gotta come back about every 6 months to retighten it. Look up the lawsuits against them. But don't worry, there is literally a whole site that gives you step by step instructions to take them to court... What's that tell you. I suggest antenna tv before them.

I don't need to repeat what over 1,000 other 1-star reviews stated. Should have changed years ago instead of putting up with HORRIBLE internet and phone. Even while canceling on the phone the customer service rep kept says, "I'm sorry, we are breaking up!" ... Case in point.

AVOID this company if possible! Very, very, poor customer service, high cost, autopay whether you want it or not, very slow speeds after data caps, etc. DO NOT BUY! When it clouds up, you have no service, and they don't ever reimburse you for down time, which is often!.

I am just recovering from a stroke. Accidentally dialed your number. Realized it and hung up. Now getting calls continually from your sales people also texts that are rude. How do I stop this behavior? From your company.

Terrible customer service, and shady business practices. This company took money from my parents for at least six months after being told to discontinue services, and now they refuse to refund the money. Stay away from this company!

This is the worse company for internet ever thought of. Was NEVER able to watch a movie in full 10 to 15min in sometimes 5min in connection is lost. When contacting them the steps to take never worked running speed test showed the download & upload speed were slow. When calling to cancel this company charges you to come pick up their property this how trash of a business they run ontop of sending out a box with a card seriously saying "Are you sure you want to go". I have better luck standing on my roof with tinfoil & wire than staying with the foolery they call internet

Had for 7 hrs because was all in area. Had modem replaced 4 times. Service always out mostly when it rain then when you cancel service they keep it on for another month so they can charge you. Look for internet elsewhere is my advice.

Their website is worst ever, impossible to find any information!! Fraudulent service!!! Viasat wants to charge for “late” return of their equipment 300$!!! When it came to time to disconnect, Viasat just didn’t sent their “box” and never informed that box wasn’t sent. When I called and asked where is their return equipment box, they just said they don’t like UPS address and they need a residential address. A thing is residential address isn’t guaranteed arrival, in a middle of nowhere. And UPS's address is a standard and was accepted before.

NEVER NEVER DO BUSINESS WITH THIS COMPANY!!!!! THEY LIE ABOUT WHAT THEY ARE GOING TO CHARGE OR NOT CHARGE YOU!!!! Two employees told me one thing, and then another employee said complete opposite!!!! And they would not hold their original promise they gave me..... I was calling around to get internet at my new house. I didn't know the companies in the area that offered internet, so I gave them a call to get prices. When I spoke to the sales rep on the phone first time they told me no contract and no cancellation fee. So THAT is the reason I decided to sign up for it.

Deceptive Advertising, Ridiculous Speeds, and Abusive Charges – Avoid This Trap! I signed up for Viasat’s 150 Mbps plan, thinking I’d finally get decent internet at home. Big mistake! The installer showed up on a Friday, set up the equipment in a rush, and left **without testing the speed in front of me**. Not even a “hey, let’s make sure it’s working.” On Monday, I ran a speed test and was shocked: Only **9 Mbps**! I immediately called customer service, and the representative had the nerve to say it was “normal” because “too many neighbors were using the network at the same time.” Seriously? I paid for 150 Mbps, not a congestion lottery! I expect what I paid for, or they shouldn’t falsely advertise speeds they can’t deliver.

This is the absolute worse service I've ever had!!! The service never worked from day one. I called on day two to disconnect the service just for them to talk me into letting technician come out for a service call, in which they no call, no showed! Then when I called to officially disconnect, they're going to tell me they can't accommodate me and I still owe them for a full month, when I barely used the crappy service a week!!! I wish I never got this never, please do not go with them... You'll thank me later!!!!

This is THE WORST company I have ever dealt with across any service I have ever purchased. They were very quick to start my subscription, but I never actually got the internet service. I tried THREE TIMES to get a technician out to my house because over the phone, they confirmed the satellite had no signal. I was no-showed every time. Then I wanted to cancel my subscription since I never got the service and they were going to CHARGE ME to come out and remove the dish from my roof.

After utilizing the system for two days, I encountered technical difficulties. A technician was required to visit again to rectify the issue, which was still unsatisfactory. When I attempted to cancel my service on the fourth day, I was informed that I would be liable for the entire month of service, which I am unable to utilize. I strongly advise against recommending this company to anyone.

Absolute worst. You will regret for 24 months. They will lie and charge your bank for plans not on your bill. I was getting dial up speed. Couldn't run more than 2 things on wifi at same time. Live streaming or gaming is impossible. Attached pictures of early termination fees on the advertised "no contract" plan. Plus it's $119.99. Not $99 as advertised.

It was the only option in my area other than Starlink but I didn’t have the time to wait for starlink. My wife recently quit her job and pulled the kids out of school to home school and the internet was so bad it would not allow the online classes to load nor could the kids watch tv in the evenings. While attempting to cancel I got the run around switching to starlink now. Paying 154 dollars a month for minimal internet is ridiculous. Their service goes down often too.

I am writing this review to express my dissatisfaction with Viasat service. I had been a customer for over 10 years until recently I had to cancel my service because of the lack of technical support that I received. May 2025 my service was out for a few days so I called in June 2025 to report that I didn't have any service in my home. A new modem was sent out and tech call was scheduled. Remind you that this week 3 without service in a rural area. After having to reschedule several service calls. I canceled the service completely and requested a refund for the months that I had no service in my home which was the whole month June. I went a company by the name of Starlink which I highly recommend.

This is the WORST internet service! I switched to Viasat because AT&T has bad towers around me, and even with the bad towers, it’s still worse with Viasat. Nothing like what they told me upfront. I have to unplug it a few times a day to reset it and it still drops all the time. It’s really pathetic.

I am writing this review to express my extreme dissatisfaction with Viasat. From exorbitant charges to an incredibly unstable internet connection, my experience with this provider has been nothing short of a nightmare. I was charged a ridiculous $129 for a service that was consistently unreliable. The internet connection dropped multiple times a day, making it impossible to work from home or even stream content without constant interruptions. This level of instability is unacceptable, especially for the price they demand.

After many years of service, it was a nightmare when we cancelled. We followed instructions for returning equipment exactly as we were told. They claimed we didn't return one part and charged us a several hundred dollar fee. We appealed and they turned us over to collections, who bothered us for years. Stay far away from this company. They lie and scam you.