Viasat Reviews

Please do not get Viasat!! Terrible customer service. No shows on appts and outages over a month with no credit to account. Rude staff and shady service people. Do not buy this service!!! They are liars and the service is spotty at best.

A total rip-off! Extremely slow speed. Could not watch a show all the way through. Misleading contract. Bad customer service! Even after disconnecting they wanted ridiculous amount to end contract early!

DO NOT BUY THEIR SERVICE. Had the worst experience with the service since day one. Constant buffering sometimes three times per minute. Screen is fuzzy. Worst ever. I will be filing a case with BBB because they have a cancelation fee of another $140. This is not right.

Unreliable service and horrible customer service! I have never dealt with such an ignorant customer service. They refused to speak with me about billing issues, unless I paid them. I paid Jan 3rd again Jan 21 and February 3rd. They terminated my service February 8th. And they still say I owe them! I lost service several times daily if it rained. The dish thing was placed right outside my window. Big eye sore. I would not recommend this company, unless you like paying for a service that doesn’t work 1/3 of the time. Even one star is too much! Horrible experience with this service! And customer support.

If I could leave a 0 star I would! The worst company ever! I wouldn’t recommend to anybody. Please don’t waste your money or time with this company. The hotspot on my mobile device work twice as fast.

Viasat is garbage. You might as well put a turd in orbit. Starlink is WAY better. I was paying $330 for top-tier viatrash service. The performance was pathetic. Couldn't work from home ever. Now I'm on Starlink for $120 a month and see downloads of OVER 400 mbps.

This service sucks and their prices is so high. It doesn't make no sense I still have to pay a bill 160 for 6 months after I have turned off their service and give their equipment back. They need to do better.

This is the WORST internet you could get. Not only did it go out constantly but they RIP you off!! I signed up a few years ago thinking it would be better than Hughesnet but I’d rather have no internet than Viasat! They charge a ridiculous amount for a VERY limited amount of data. I got Viasat then plugged in my son’s x box and within minutes I ran out of data because his x box needed updating. I called Visat and they said, "Sorry. You used all your data," and explained to me it was because of the update his x box needed. So of course I purchased more data. Spent over 240$ my first month and still ran out of data midway!

Nothing good to say about Viasat! I just finally got a fast internet in my area so I canceled them. I have had them for over 3 years and the internet was very slow, couldn't even watch a movie without it buffering. I spoke to a person that I couldn't understand. Please give me someone that speaks understandable ENGLISH. Apparently my month started on the 16th, today is the 17th, and they said I have to pay a whole month. That's BS. I have already disconnected the dish. They do not care!!!! Absolutely DO NOT RECOMMEND!

The only reason I give it 2 stars is because in some rural places there are no other options so...better than nothing. My real complaint is in ending service. Instead of sending someone out to collect their equipment they require you to crawl up to the satellite dish to disconnect a box from it and send that, along with the other required equipment boxed and sent to them via mail. AND that big, ugly dish? "Oh - we don't come get that, that's yours." Really? Now there are two abandoned dishes, one on the side of the house and one on the roof, just sticking out there like a sore thumb. People, please, come get your own equipment. Aside from that, the service is expensive and unreliable.

Viasat is nothing but thieves, all they want is your money however they can get it. I canceled my service because it wasnt worth it, if it rained we didnt have wifi, if the sun wasn't in the right position sticking ng its tongue out, we would lose connection so we switched to a MUCH BETTER AND CHEAPER service, the cons they hire will try to convince you to stay after you repeatedly try to cancel and then they make you pay an extra month to cancel (gotta keep the lights on some how I guess) then will claim they didnt get their equipment back and use your bank information that they illegally obtain to charge you EVEN MORE MONEY! I wish I never would've done business with these shady people. Putting them on fraud alert with my bank so they can't try to take more of my hard earned money.

They are one of the worst providers out there. They sold my dad & mom on ‘unlimited internet.’ then after a few weeks, our internet started getting slow, and the lady on the phone (who we could barely understand) goes: "Oh you exceeded your data cap. You don’t have unlimited." EVEN THOUGH THE GUY WHO CAME BY SAID WE DID?? Their service is terrible. They say their ping is between 100 and up, we get a 600 and up. One of the worst internet providers. Don’t waste your money.

Viasat is horrible. Do not sign up for this service. We had Viasat for 5 years and in the beginning they were pretty easy to deal with and service wasn't terrible. Over time, however, the service became unreliable and went down a lot. Also, their customer service became a complete headache. They convinced me to pay the extra few dollars a month for Easy Care which if you look on their website it says it covers required service calls ($95) and again, in the beginning, they honored it but eventually when we'd call for poor service they'd "reset your router" and after that didn't work, they'd say they dish may have moved and needs to be reset but "that" service call isn't covered by Easy Care plan and would be $95.

Paying for service, not good quality service. The video quality is garbage. They sent an email stating they were improving video but what they did is set the default to better quality and when that happened it used more GB's which came out of the customers data allowance. Even trying to use the computer settings to gain a better quality doesn't work. I was told that my allowance would last into the next month, my time starts in the middle of the month but I barely get 10 days before I lose the ability to watch movies. They offer unlimited for a higher price but I don't know what their definition of unlimited is considering what I was told about how long my allowance would last. There is no way I would sign another contract to find out. I lose connection for no reason. Lost it for 8 hours one night. Lose it on clear days, clear nights and the equipment while the connection light says I'm connected, I'm not. I have to reboot the equipment.

There's nothing, ABSOLUTELY NOTHING, good about viasat! Don't waste your time, money, or patience! Believe the reviews!! Terrible, awful, bad, service!! Can't access local channels. Always going out. Can't watch anything without buffering. I am currently looking for alternative service. You may as well listen to the radio than depending on this service. Smoke signals are better than this!!

Absolutely the worst wifi ever. Wouldn't have it if anything else was available. Drifts in and out, printer doesn't relate, slow slow slow. If you have any efficient, conscience, knowledge, tech that won't randomly throw things hither and yawn, please have them come help me. It's coming upon my 2 years contract and I'm hoping something can happen. Thank you. Hope someone is reading this.

The service is poor, I lose connection a lot. The speed is slow, sometimes no service on a sunny, clear day. I was told I could stream videos and stuff that's impossible.

Viasat is the worst internet provider anywhere. My service has always been mediocre at best, now it's horrible. I have waited 22 days so far for a service call to my home with no available appointments. My internet goes out for a minimum of 2 hours every single day and they will only knock $16 off my bill. I am turning them in to the Better Business Bureau. For one thing I am paying for a service that I am not receiving, so that is theft of service. Definitely looking for a new provider. Sick of their lies and crooked Business practices.

Liars and thieves! They promise so much, then don't deliver. We cancelled and let them know they didn't hold up their end of the bargain. Then, YEARS later, they claim I owe them and have taken me to collections!! Don't EVER do business with these snakes. I'm looking into legal action.

As you can see from most of the other reviews, Viasat is barely a better-than-nothing option for rural areas. We tried Hughes Net as well and it was horrible, so we put up with Viasat for years; expensive service for dismal bandwidth on the internet, endless buffering, super slow internet that sometime we could not even open an email - forget about watching a movie...., and bad phone connection often.

Since we got this service we have not been able to use our phone. The guy didn't even come back in the house to make sure it was working right, and he didn't give no receipt. You can come pick your stuff up cause it's doing us no good.

Viasat it's one of the worst companies I've ever done business with. We as consumers in a capitalist country need to stop allowing businesses with horrible services/products to steal our money and prosper in this country. Viasat never works!! I get better internet running the Hotspot on a phone with a Walmart service plan (I pay a third of the price for that plan). Can't run two TV sets in the house without connection issues. This company deserves to go bankrupt. I wish I could give zero stars. They make you pay for other people to use your data. They literally say in their policy they reserve the right to prioritize the customers of their choosing during high traffic. What's the point in having an unlimited plan for? Down with these loser companies that wanna ride the financial coattails of hardworking Americans. Viasat=Garbage.

I know why they have bad reviews. I think they would have zero stars if you could do that. The service itself is absolutely awful. we are rural so had to do something but it drops service ALL the time. Their customer service isn't any better. I called to disconnect because we are moving and was told you can't disconnect till the next billing cycle. What a crock of you know what. I got nervous cause when you call in it says they have a zero tolerance for being rude to them is that cause you are trying to rip people off. If I would have called earlier we would have been turned off 2 weeks before we move out, I have never heard of anything like this before and I certainly don't like being take advantage of!!!! Super irritated to say the least. Now the boxes to return stuff will come here after we leave, what a complete joke this company is!!!

Worst customer service I’ve experienced. I pay over $127 a month and the service doesn’t work. Half the time when I call in I get NO help. It’s frustrating. I keep getting told I will get a credit on my bill once the service is up and working, but yet they can never give me a date for when a tech will be out to fix it yet. They’re still billing me my normal monthly bill.

I would give them a zero if I could, but there is no option for that. I canceled service the beginning of the billing cycle and they won’t cancel my service till the end of the next billing cycle so they can charge me for a whole month. Their service is terrible. You constantly are losing it. The speeds are very slow. You can stream about three movies a month before they tell you, you’ve used up your data no matter what plan you’re supposed to be on. Upon installation, they made a huge hole in my wall in which they sent at least five different technicians out to fix each one said, "I’ve got to go to the hardware store. I’ll be back" and never came back so the problem was never fixed. I had to do it myself which cost me money. They also want you to climb up on your roof and take the eye off your dish to send it back to him or they’ll charge you $300 for Equipment. My husband and I are both seniors and climbing on the roof is not an option.

I really wish that I would have read a lot of these reviews. Before I had Viasat installed their satellite dish, they told me because the only thing that I used the satellite for is internet for streaming shows on my TV and they told me I would have enough internet to stream my shows which was a bald-faced lie and 2 weeks into or less than 2 weeks into my service. It stopped running and when I called to let them know, I told them this isn't going to work. I need to disconnect because it's not working for what I originally had it installed for. They told me that they were going to charge me x amount of dollars. You know, for early termination, which I still don't think is right. In my opinion, for service that I didn't even receive.

I had Viasat for 3 years because there was no other service in my area. This was the worst I ever had. The internet was slow but that was not the worst of it. When I canceled viasat they sent a box to return equipment. I sent everything back which just barely fit in the box. Well they charged my acct. the next month because I didn't send back the dish which was on top of my roof. I disputed the charge, I said they put the dish on the roof without my knowing and I had no contract and at 70 years old I could not get on the roof to take it down. The credit card company agreed and reversed the charge. Then Viasat sent it to collections. I told collections the situation and they agreed and said I could send a letter and they would cease notices. Now I am going to the BBB and put in a complaint.

The salesman who got me to switch my family's internet needs misled me into believing they offered all the internet needs i explained my family's needs were. As early as the first month I was calling to complain about the speed and data restrictions. I continued my service for 6 months, giving them the benefit of the doubt. Even after switching to a business account that cost a lot more, their services didn't cover our work, gaming, and streaming needs.

I only wish I could leave less than a 1 star review. Internet connection was terrible and spotty. They came back after 3 months of disconnecting service to charge me for equipment that I was specifically told to NOT return. I explained the situation to 4 different employees working my way up the chain of command, only to be given a fake email to contact about remediation the problem. Do not give this company a cent of your money.

I had Viasat for 5 years until fiber optic cable was finally brought out here to my rural home. I didn't have any problems other than if the weather was bad it would knock out service. It also was a bummer if I went past my allotted data as it really slowed it down. However, my real complaint comes from trying to end service with them. The new company came out to hook up my fiber optic on the 8th of the month. I called on the 9th to cancel with Viasat. They said my payment had just processed on the 8th (what bad luck) and they do not prorate.