Viasat

UPDATED 2/22/2023: After four phone calls and being DENIED an address to return my equipment at my own expense because I haven't received their box with a preprinted label, I'm finding that they will charge your card on file for the failure to return the equipment. If you dispute the charge with your credit card company, they send it to a collection agency stating you failed to return the equipment. This is 100% fraud. They refuse to give you a shipping address, refuse to give a tracking number for the box they say they sent by UPS stating they don't have that information but yet, they know the box went out...? How is that possible? All UPS shipments have a tracking number. They tell you to keep calling back to check on the box if you don't get it.

Since we live in a rural area we did not have many choices and had Viasat for four years. Customer service was horrible. When you did get a representative they usually read from a script and they would always try to upsell you in order to solve an issue. I got the best service they had but half the time I was stuck with constant buffering and outages. One time we were down for almost a week and we were never reimbursed. I was always rebooting the device. But the worst was when we finally were able to disconnect this horrible service. We always paid a month in advance.

THE WORSE INTERNET AND CUSTOMER SERVICE!!!! I lowered my bill because I was paying a high amount for service for almost a year that sucks and did not hold up to their advertising, couldn’t work from home, kids couldn't load homework, and you can’t stream on it. I had the highest package offered knowing my family needed it, WASTE OF MONEY! I lowered the bill, got the same service. 2 months went by with the new payment and they decided to pull the previous amount out of my account, told me their system didn’t recognize the change but did confirm the agent changed my package to lower amount.

Our first disappointment was that we could not use our land line with Viasat, as there is a one-half second delay, making conversations impossible. We had to go back to Centurylink, meaning another $50 a month due to Viasat's poor service. Then we found that our cell phone service was the same, a half-second delay, meaning that we we had to turn off wifi assist, using our weak T-Mobile signal for mobile service. Then we found that television service was weak at best, with the spiraling arrow in the middle of the screen that I suggested to them should be their company logo. We do not watch a lot of TV, only turning the set on late in the day and turning it off around 8PM, but still, we get the emails advising us that we have used up our service around the tenth of the month. I refuse to buy more, as it appears to me to be their business plan is to nickel and dime us for more service.

I am four months shy from canceling this awful internet service. It costs a fortune for buffering. It is dreadfully aggravating to be out of “high-speed internet” after a few days. It is a rip-off. You would be better off without internet services than throwing your money away on this crap. Viasat does not warrant one star.

BEWARE: A sales person outside of the US sold me ViaSat based on a money back guarantee and promised me speeds that were completely not true. After I called the main company, they told me that what the sales person told me was not true and that they couldn't honor the word of the Sales person. So basically I lost my money and they didn't want to cancel the contract. Very, Very Bad! I do not recommend them and you can't trust anything the sales reps tell you. They don't even work for the company as they are a 3rd party. Stay away! That's my advice.

Due to modern technology with 1080p and 4k you will use all your data(150gb) asap!!! I did not understand how much data is used to run a house with a 23yr, 16, 8, husband and wife. Do not get this they will not let you out the 2yr contract. NO 30 day trial!! I'm not buying more data. throttle speed was around .98mbps down and .2mbps up(after data gone). Very unhappy and canceled!!

I signed up for Viasat home service based on their assurance of quality service. They are the worse I have ever experience, customer service is poor to say the least and when I canceled they tried to con me out of a couple of hundred dollars. I told them when I agreed to the 2 yrs my exact word were, "Yes as long as the quality of service was as stated" - it was not. I also told them that they no longer have direct pay authority, they charged my account anyways which my bank was able to get my money back. Now two years later they have turned it over to collections.

This is the most horrible internet experience I have ever encountered and if I could give negative stars, I would. I signed up for service in June of 2022. The speed was slow and the latency was not working for my home office. I cancelled my service in October of 2022 once I discovered a mobile hotspot was 10x faster and was a much cheaper option. They provided a box for equipment return with an image instruction sheet showing what equipment was to be returned and how to pack it in the box. It could not have been easier to follow. All equipment was packed up and shipped. I paid my last invoice and everything was done.

A customer service rep called me and once I said I was going to think about it they hung up me real quick. Not to mention lied about the service they provided and what was included with their internet. When I called back to speak with someone else, the woman insisted on getting my full name and contact information and I simply had a question. Ridiculous, I will never use this service or recommend. Absolutely horrible!! If there was less than 1 star I would have given it.

After purchasing Viasat I learned just how aggravating it can be to keep paying for Gigabites. No, you don't have to pay for that time if you don't mind a fuzzy picture on your screen, but the catch is paying in increments for more and more - a hassle and much more than the stated price. Then there is the customer service...very friendly people, but the service does not equal the veneer of courtesy. I have been waiting for five months for them to get the return box of the equipment to the right address, and they are now threatening to charge me $300 for not returning the equipment - they won't let you send it in another box. Don't get caught in this trap!

They have the worst internet service you will ever experience. You cannot stream movies as they stop constantly and have poor viewing quality. The service is intermittent and spotty. They are also overpriced! I had to spend almost $300 last month on internet because of their limited data plans. Then in cancelling their horrible service, they are charging me $160 + they want me to go on the roof to remove their equipment or will charge another $100. Do yourself a favor and NEVER use them! Worst experience w/ internet that I have ever had. Use unlimitedville.com. Cheaper and unlimited data w/ no contracts.

I cancelled my service in late November. They are still charging me in January stating they’ve “extended my disconnection” date. I finally had to call and say I needed to remove my payment method and they threatened to cancel my service and send me to collections. The internet was painfully slow and after spending 5 hours on various calls I cannot cancel my service. I would not advise them at all!

1. They use foreign telephone customer service that read from scripts. Most unhelpful.

I have been using Viasat for over 2 years now (because it's either them or Hughesnet) and started having issues with connectivity so I called customer service and the First Lady I spoke to was great. Tried to help me as much as she could then I spoke with the supervisor on duty and at that point was told flat out to stop using my gaming systems and was also told that the only type of special offers was for new customers only to upgrade so therefore was basically told they don’t care how long I’ve been with the company. If I wanted higher gb then I’d have to pay almost double what I pay now which it would go from 179 to almost 400 a month and even then using my game systems I’d be out of data within a week of my plan refreshing and they no longer have “so called” unlimited plans which were never unlimited to begin with….

We moved to a rural area. Viasat was chosen as our provider, as they "offered" speeds needed for gaming. Streaming was possible, much less gaming! A tech came out and "fixed" the problem. Not the case at all! Our ping was about a 65 when we needed around 700. What we were promised. We were immediately charged for a full month. $266 which is absurd because we had to use our hot spots if we even wanted to watch a movie. I called to cancel and was explaining my issue. The supervisor literally hung up on me and noted that I was rude. Are you kidding me? He would not let me speak. He talked over me and would not hear a word I was saying!

Up until 1.5 mos. ago it worked ok, but slow speeds etc. Now for some reason despite having techs out 3 times & 36 hours on hold w/ Viasat it works approx. 25% of the time now. I have spent hours and hours trying to get it resolved. I will be cancelling soon.

I have been a Viasat customer for about 5 years. I live in rural NC and we have no wired internet or even cell service where we live. For many years I had Hughes Net and then I changed to Viasat. The service from Viasat was about as good as could be expected for standard satellite internet but a couple of months ago, I changed to Starlink and that is where my issues with Viasat arose.

What a total waste of money. You pay for a plan and when that runs out no more tv for you. What is the point of paying for internet if you can't stream your TV? When I spoke to a rep at Hulu she said the latency number has to be under 50 to stream and that the internet provider could lower that number. Well of course this crappy company is about money not service. My service lasts about a week before it does nothing but buffers. You pay a monthly charge for 1 week of service. Rip off. I cancelled this service when they didn't want to help with the latency issue. Held hostage by ** internet. Bbb should look into their business.

Long story short as I’m getting tired of typing all this over and over again, I was told by 2 different people on a recorded call that I could use my own modem so I didn’t have to rent theirs every month. After the absolutely terrible and lazy install, I went and picked up my own modem. I hooked it up and it didn’t work. I called them and was then told I couldn’t use my own modem. So already that’s straight-up fraud times two on their part. I called them to come have the dish moved as it was out in the front of my house above my garage, practically in my rain gutter. They gave me a 3-hour window for a couple days later. The person called me with 10 minutes left and said he wasn’t paid so he’s not coming.

We transferred our internet service to Viasat a few years ago, because they claimed to provide better and faster service than our current provider. We found out quickly that this wasn’t the case. The service wasn’t faster. In fact, at times it was slower connection speeds and we had numerous instances of no service at all. When we tried to cancel due to this, they said we would be charged a termination fee, so we stayed with them until moving out of the area at the end of July, 2022 - at which time we called to terminate our service and paid the termination fee. They mailed us a box to return our equipment. The box we received did not have a return label on it. We’ve reached out to Viasat numerous times over the past few months, in an effort to get the equipment returned.

Before signing up for Viasat, I asked the rep via text about the latency I could expect since that would determine my ability to stream programming. He told me no latency. I signed up and have been unable to stream adequately before and after they throttle me each month. Ran a speed check and it's okay, but the latency is ridiculously high, no wonder I can't stream. Stay away!

Terrible service! Costing me $184.58 internet per month. More than most companies or states. They take advantage that they are the only ones out here. High speed for only 12 days :-( They did not actually say there was an amount. Lies and Greed! Customer service is awful and to cancel they want me to pay $15 per month for a year and a half. Swindlers. This had been a horrible experience. My first and last with Viasat! Who’s running this company? Do they even know what’s happening at the lower levels?

I canceled service with them due to a separation from my husband and they charged me an early disconnection fee that I paid. Then they told me I would receive an equipment box to send back the equipment, but I was told that the piece on the actual satellite dish that they install would be retrieved by one of their technicians in the area, no problem.

My ViaSat modem died so I call for a service appointment; this is after I spent an hour talking to technical support who finally agreed the modem stopped working. The service call was scheduled for within five days. On the fifth day, their field technical sent me a text stating that he doesn't have any equipment and would have to reschedule for another 5-day wait; silly of me to think a satellite internet company would have a spare modem around somewhere. I called Viasat to confirm this and said that I have no scheduled date for a service call. At this point, I am trying to restrain myself from pulling out the remaining few hairs on my head.

I would give 0 stars for this review but the system will not take it. So they automatically get 1 star. Let me explain how these crooks do business. First, I've been a customer of Viasat for over 6 years. I've been on auto pay since the beginning so I've never had a past due bill. Beware, should you ever need to cancel their service, you must do it prior to your billing date. They will not disconnect your service in the middle of the month, unless you are past due. I called to cancel service because I have no use for it anymore now that my employer will no longer let me work from home.

On the initial call the representative stated that it would be $69.99 for the internet service and failed to mention that this was only a 3 month promo and after it would cost $99.99 per month! Then they charged me for Phone service and easy care plan that I had not asked for or been made aware of which added another $30 to the monthly bill. For a spotty service that caps you at 60GB and gives you lower speed after, it's horrible and the only thing keeping me is the 2 year contract cancelation penalty!

Had Viasat installed in the second week of July. Day after it Was installed I called them because of the slow speeds and not being able to connect and when it did all it did was buffer see a few seconds back to buffering. In three days 60 gig was used and we never was able to get a usable connection. My son had to get a hotel room in order to work because you wasn't able to get a continuous connection to work from our house while visiting. Customer service is a the worst. They cannot deliver what they promise.

I purchased the system in October of 2020. Did not do a lease, which I am now regretting. Paid about $95/month after all charges for the most basic Bronze plan. Speeds are amazingly slow at all times, anytime of the month. Most of the time we can barely stream, lots of loading. That is on a good day. We've used this service both for business (I'm an engineer) and streaming. Decided to switch to a cellular-based hotspot. The difference is incredible and it costs roughly 1/3 the price as Viasat. Here is why they are only getting 1 star: When I cancelled, they want me to return all the equipment I supposedly "purchased" or pay $300 which was how much I purchased everything for!!!! What??? And, $60 cancellation fee... What? I don't even have a contract because I paid for my service.

ViaSat promises you the best thing since the slice of bread up front but the delivery of service, quality of product and overall speeds for the price is absolute **. Don't even think about signing up. This company is doomed.