Viasat Reviews

I would describe my problem, recite the UPS tracking number, get transferred to another operator (supposedly a supervisor) who would acknowledge that indeed the items have been returned and received by Scott on the dock at the Wild Blue facility in Englewood, CO. I would then receive assurances that the billing would be removed and I would have no further worries. I'm a skeptic so I would call several days later and go through the automated phone menu to see if indeed the billing had been removed. It has never changed.

This process started late June 2009 and continues to today 12 Aug 2009. The last call being made only an hour ago and with a total of five calls so far. I'm hopeful but it looks like I have a new job. Each session has cost me about one hour. My Wild Blue service was mediocre but serviceable. The reason I cancelled after my contract was up was because Wild Blue couldn't accommodate suspending my service while I am away from home for 3 or 4 months at a time. They insisted that I would need to continue paying my entire bill for those periods of non-use or cancel my subscription and re-install it at my expense when I return. I love living in rural America but I couldn't justify the costs that Wild Blue imposes on folks like me so I switched to Hughes Net where I was promised that I could suspend my service while deployed.

Also, we just lose connection to the satellite service for varying lengths of times throughout the day and the provider will not realign the dish (which has never been done in three years) without a $100 service call charge. Do not purchase or enroll in Wild Blue internet. We had free internet service in Utah that was faster than Wild Blue internet.

It was clear that he was trying to make accept a lesser amount instead of just giving me full refund from the start. The customer service is terrible. They either don't know what they are doing or simply they know, and they want to get away with your money. I would not recommend their service. If in 2 weeks I do not receive the money, I will put a complaint with the BBB.org. Trying to still money that is rightfully yours is a crime, no matter the amount. These days, money is tight in my house and any can be used for gasoline or groceries, not to make companies like Wild Blue richer.

2) Call customer service and you get representatives, who immediately are disrespectful and give you a bad attitude. This makes you respond in kind. I was hung up on three times, and twice, I had to get a supervisor. The supervisor just said how sorry he was that they "had" to charge me for shipping and how his installers explained that to me. Well, the installers never mentioned shipping.

Since I am obviously getting nowhere with the supervisor, I asked for his supervisor. I was told that he is the highest authority and that he is the "floor manager." This of course is a load of junk, and I tell him that. He said that I have to write to the corporate office. This has to be a bunch of junk, because there is no way corporate doesn't have e-mail or phones. So you cannot resolve issues.

3) When you set up your account, the installers tell you that you must provide a credit card account. They then tell you after you get the account setup that you can change your information. You can change your account information, but you have to provide Wildblue with the new credit card number or bank and routing number through customer service or their website. They (Wildblue customer service) set up your account user name and password, so that you can view your bill. In order to do this, now Wildblue has critical banking information - your account user name, password, and your personal information (i.e., name, address).

I told customer service I was not comfortable with them having this information and that I wanted to set up my own user name and access. They explained that they were the only ones who can do this. I do not see how Wildblue can do this. I do not remember signing an agreement with them allowing them this access. The agreement I did sign was not explained to me in this way.

When their customer service was questioned about this, the supervisor I was speaking with tried to assure me that no one at Wildblue could view my banking or credit card information. Only the system had it. I informed him that if he believe that he was full of ** and that if they have my information, of course, someone can access it.

4) The connection is slow(!), as my favorite redneck standup comedians would say. The connection is very slow. When they installed my service, it took the installers 4 to 5 hours to get it working. The reason it took so long was they had wires crossed. I still marked them high on their installation, because they worked their butts off to get it up and never quit.

I am a Marine, so I can appreciate their tenacity. The service I have is not a marked improvement from a dial-up connection. I understand I don't have their premium service, but I really expected it to be much faster. I frequently have pages time out and lose connectivity. I have not contacted technical support, as I have been advised that they charge $95.00 minimum for a service call. I am going to try to call and see if they will come out for free, but I doubt it. And I refuse to pay some tech $95 to move the azimuth and elevation on the dish to get the satellite in better. I could do that myself given the correct satellite coordinates and information.

I have been using dial-up (modem and system is not even plugged in) and I am still showing bandwidth usage via WildBlue. Mind you, the satellite is dead--no power, whatsoever. This company needs a class action suit really bad. It shouldn't be too difficult to prove that their service is non-existent. Please take the time to complain to the FTC, your state attorney general, local politicians in your area, and D.C. Vent your frustration in a place where it will do some good.

I recently called them to inquire about my slow internet and not only I was on hold for up to hours, I was hung up on more times than I can remember. I finally spoke to someone who told me from June 16th that my internet was "garbage" and she would send a tech out to check my equipment because it seems to be their fault. Then, I find out that I will be charged $95.00 for a service call. This is not the way to run a company since there are so many paying customers. My husband paid them $400.00 to start up and it’s been down hill since then. He is currently in the military and since no one will accept my calls or help to resolve my issues, he is contacting a few different military lawyers to help with this problem. I told him I got on this site and read everyone's complaints and something needs to be done. We will not allow this company to take any more of our money and they will need to get a better set up. I would not advise anyone to get this service.

The customer service representative told me that not until we were under the 70% usage, we shouldn't use the Internet--not a very good answer. Buyers, be aware; understand what broadband usage means. We are a family of 4 and my two kids were so excited to go away from dial up. They wanted to play online games, download music and YouTube videos--all out of the window now. I would never recommend this service to anyone. So we are counting down 1 year and 11 months before we can get someone else. I am going to call them to see if I can get out of this contract as we are not happy at all.

I called customer service and they said the items were returned damaged and not usable. I said I wanted to dispute this since we were using the modem, disconnected it and sent it back and it was working when it left this house. The representative refused to let me speak with anyone else until I said I was going to report them to the BBB. Then, after half and hour I was put on hold for another department. After more waiting, came a disconnect. Their idea of customer service is just not to speak with you. This company needs to be reported to some agency with authority. How long can they be allowed to take people's money like this?

Having installed satellite systems as a sideline business, I knew my system was functioning properly and that they were intentionally regulating my speed. The following day, my speed went to 355K and then on to above 400K download speed; it has never gone lower since. The upload speed, however, leaves a lot to be desired! Their latest tactic to get customers to lower their usage is to send out notices which lock up your screen until you click and acknowledge their message saying that you are approaching one of your thresholds with higher than normal usage and that you will likely go over one of your thresholds at this rate.

Since the installation of my system in 2005, I have never used close to half of my thresholds (closer to one third) and my personal belief is that this is just another tactic to intimidate people to use less of their allotted time even though they are not even close to their limit. WildBlue should either put up more satellites to service the customers they sell to or quit selling systems that they don't have the capacity to service!

I am extremely disappointed that our Consumer Affairs division of the Attorney General's Office hasn't held WildBlue accountable for their totally unacceptable customer service (or lack of service would be more accurate), their practice of not providing what they advertise and continuing to charge customers for the services they are not getting. I have a large file documenting everything from the day of installation, including digital photos of the pages that WildBlue wouldn't let me copy to a file or print out and detailed pages describing the conversations with various people representing this company. I would be more than happy to share these with any attorney or organized group of dissatisfied WildBlue customers who are interested in preventing this rip off!

Now in April, I called again (after I quit calling and just dealt with the awful service for 6 months) because I cannot access my school's site (which is why I signed up for this anyhow). A new tech came and informed me that the old tech was "let go" for not doing his job and told me all of the information above. Then I called to get a credit for the days that I was out of service because the new tech had to reinstall the whole service and pole. They gave me $16 and then when I tried to explain that they should really reimburse me for the past 6 months because they allowed this incompetent tech in my home... Get ready. She offered me a $20 credit!

Come on. Is this a legitimate company? And now I was just charged for the service call! I just got off of the phone, after being hung up on (again!) and was offered a ticket number to call back in two days to see if I am eligible to have the fee credited back to me. This was completely their fault! I am calling and then filing my own complaint with AT&T and the BBB. This is ridiculous and it must be stopped.

Next, the speed of their service isn't very fast. It barely works faster than dial up. Roughly $500 later, we can't use their service because we have been told we have used up all our bandwidth downloading updates that are required for our computer's security. Regular safety updates are needed to keep the computer running correctly. We don't download music. We download movies. I can't get out of this contract and we can't use them either. They lied about how much we would be paying out of pocket upfront. They lied about how much faster it would be and they lied about 24-hour unlimited usage.

We even turned our computer off at night and shut down the modem to save power. Yet, they say we have used up our allotted service usage. I have been reading on the internet all the people they have done this to. I just wish I would have explored this before we contracted with them. They want you to pay for the more expensive service so you can have unlimited service. But I would be afraid they would do the same thing with the more expensive service too. This isn't right and it is unfair tactics to get you to use their service.

They continue to charge me for the monthly service but said they didn't know when I would be allowed to use the service again. It could be a day, a week or a month. There is something not right about that. When I asked them why they couldn't tell me that, they said it had to do with the new month usage. What?! They have already charged my account for a new month but said the usage doesn't change with that. When does the usage change? They couldn't tell me. These people are using unfair business practices against all their customers. They sent a virus protection program that had to be installed before they would install our service, but it was outdated and I had to update it which used up our service. I hope someone starts an investigation on these people. They are scamming the public. Go online and write in Wild Blue scams. I have to use dial up most of the time now. What good is their service? I am paying for dial up and them, and there's not much difference in the speed.

I find it hard to believe that my limits could have been exceeded with little or even "normal" internet use. I have paid $300 to this company for startup and first month fees and cannot even use my internet because it is so unbelievably slow after only 9 days with this service. I sometimes can't even get a viable connection. I have since emailed three times with no response and had a second online chat which was terminated because they refused to answer any of my questions to my satisfaction. I was told I would have faster service once my 181% overusage returned to 70%, but wasn't told how to achieve this or how long this would possibly take.

I am scheduled to pay $70 a month for a service I can't use. Their customer service continues to give me the runaround. I have contacted my credit card company and all the charges from WildBlue are currently in dispute. I am unable to use the internet and am unable to order items or place orders to my company for a business I just started in. I also uninstalled several programs from my home computer to help with our usage issue including my antivirus, which had to be uninstalled because the company requires a specific antivirus.

One week later, I started receiving emails from Wild Blue about my bandwidth usage. I got internet so I could use the internet, not so I could be punished by some company for using the internet. You cannot play games with Wild Blue internet and you can barely browse the internet. I have had dial up that was faster and much cheaper. If you're thinking about getting Wild Blue internet, stay away. The company is obviously run by someone who based their usage on internet access bandwidth of the 90s. If you go to a couple of graphic heavy websites which is just about every site, you will be punished. Stay away from Wild Blue Internet.

Yes, that's the word that was used with me when I spoke to a service rep which I called several times. Each one had a different stupid story to tell. I was misled about what to do each time: "Please, sir, just unplug your modem and ethernet cable for a couple of days. Your usage will quickly return if there is no use. I'm sorry sir but the usage returns, 30 days after the day's usage. Disable your updates, this may help. Don't allow friends or family to have access to help limit ... Limit your time to one or two hours a day, that may help ..." And here is the ** worst, "Well, sir, if you would upgrade your service, this would help."

I'm paying you more for this awful, in my opinion, service than it's worth. You get more use of my account than I do yours. I was misled to spend more money for upgraded service that has never benefited me at all. And if I can't let anyone else in my home on this service other than me, don't use it for what you want to because you paid for itself! I don't believe your threshold is needed at all but only to line your pockets. I know plenty of people who have DSL and I know their service basically gets to them in the same way it's a digital service. But when I have to disable my security service updates just to be able to run your internet a little longer, you put my system, my family at great risk and I have been told to do this by your customer service.

I would not have ever purchased this service had I known. Unfortunately there is no other way for me to have high speed internet. I do not wish to try and terminate your service but it would be nice if you practice what you preach. I' m talking about fairness. As I have read you're becoming much like AOL and some of those other providers. Draw them in, secure them, then make them pissed off.

All said, when working, your internet is second to none. I don't mind paying you what you charge me now for your service. I do expect to have use of your product. After all, this has been an expensive venture. I just would like to have better use of this product. I feel as if I'm being dictated to, being told that I will be punished and the huge kicker that was never told to me before I signed the dotted line, "We will terminate your service if you proceed to go over your limits." So a customer who is only trying to use his paid for right can be shut down and suffer a financial loss because he or she was a bad boy or girl. I'm at what I was led to believe in your online article as well as told by your customer service rep who sold me the upgrade service that my package was good for movie, music, etc., etc. downloads. Please enjoy. Well, the joke was on me. Please contact. Thank you.

Then we soon found out it was too late. We were penalized for using too much downloads. We called several times, each time a different employee tells us, “Oh, you will get the speed soon.” Then the last person I talked to said, “Oh sorry, you have to wait 30 days to get your service back to normal.” So here I am not able to use my service that I have paid now $140 for the month plus the down payment for equipment and had to pay for installation. Now for what, I haven’t been able to use the internet now for almost a month now. As soon as I get extra money, I want to break the contract. They lied, they deceived us into thinking they had a great service, they suck.

Consequences are my husband and I can’t do my business on the computer. My 21-year-old college son can’t use the internet to do his school work here at home and our 11-year-old daughter and 7-year-old son cannot also use the internet to do research for their school projects. We have to go to the library. Will someone make these people explain to potential customers about how their internet service will be interrupted if they do too many downloads? We spent so much money for what? Now we don’t have a computer for work or school.

The next day, I was contacted and told they would be there in two days to install the system which was Tuesday, Feb. 10. The technician showed up and got the install done and left. About 3 hours after the dish was installed, my internet went down. I assumed at the time it was due to the weather as a thunderstorm went through and they waited until the next day to call advising I was having problems. I was told it would be until the 27th of March before anyone could get there to fix the problem. Obviously, this upset me as they wanted me to pay huge fees for internet that I would not be getting, so again I spoke with supervisors in an attempt to get an earlier repair date.

At this time, I was unable to get anyone to assist me and was going to have to wait or cancel. Wild Blue did agree to wave the $450 cancellation fee but stated they would not refund my $199 start up fee even though I never really got any internet service. My husband walked out to check the dish and found that the pole they put it on was loose and the slightest draft would move the dish out of alignment with the satellite. I called back and advised it the fault of the installer and again asked to get an earlier date to readjust the dish and keep it from turning in the future. I finally got a supervisor who advised a technician would be there Thursday, the 12th of Feb. This was great except on Thursday, no one showed up.

When I called back again, they advised they didn’t have me scheduled until the 31st of March. Again, very upset this time, I spoke with a slew of supervisors and was given the next day, Friday the 13th. On Friday the 13th, I was contacted by the service people who first stated the tech was sick and could not make it and then again tried to reschedule for the 31st of March. Again, I had to go through a slew of supervisors before getting the date of Tuesday, Feb. 17th. I decided that I have no choice but to wait. I understand satellite internet is somewhat new, but if they are going to advertise this great service and tell their customers how fast they will respond if there is a problem, they need to put some people in place to be able live up to their claims of great service or be willing to cancel with a full refund to dissatisfied customers.

The dealer came out, made the repair and a month later my bank account is drafted $290. That's right, not $150. That makes a lot of damn sense. It cost me $300 to buy the stuff and $290 to repair it. Of course, I called them to tell them they must be crazy to think I will pay that for the repair. This is when the customer service department really shines. They couldn't care less. Absolutely no attempt to make me happy by refunding a small amount. Anything would have likely made me happy. Just some gesture of understanding and realization that the cost of repair was too high. Nope, I spoke to at least 5 reps and none of them could do anything for me. The supervisor was even worse. I was out of contract, so I cancelled my service.

If you have any other option, do yourself a favor and go elsewhere with your business.

When they arrived to install it, they advised me that it would be a $125.00 charge for them to put a pole in my yard to put the dish on and then he could not guarantee that I would get very good reception. I told him he was crazy if he thought I was paying $125.00 after I paid what I paid to order it. I called Wild Blue immediately. They told me they could cancel it with a $50.00 restock fee. I advised them no, I am not paying a restock fee for something they did not advise me of when I ordered the system and then the installer could not guarantee me very good reception. I spoke with a supervisor and she advised me that they would charge my credit card the $50.00 regardless if I cancel. I asked to speak to her supervisor and she advised me that she was the only supervisor that I could speak with. I asked her if she owned the company. She said no, then I advised her that she has a supervisor and I wanted to speak with her supervisor. She refused.

I do not feel that I needed to pay a $50.00 restock fee when they did not advise me of a $125.00 fee to put the dish on a pole. I could buy a pole cheaper than that. Then the installer could not guarantee good reception for the service. I advised them that I want to cancel the service with a full refund back on my card and do not authorize them to charge my card the $50.00. Now I am fixing to call my credit card company to dispute this charge that I did not authorize them to do. I wish there was someone who could do something with this company. They are misrepresenting what they say and do.

I have been basically without internet for 2 weeks now and it may last for up to 30 days. I was originally told I would never be without internet but would just be slowed down if I went over the limit. The website does say I may lose connectivity during peak hours. What this means in practice is that I have no internet till after midnight or later. This is very bad for my wife since she is disabled and cannot physically do much and depends highly on the internet. I feel I am being held to a contract that is not valid because it is not written in black and white but only a reference to a website. There is a lot more involved than this, but it involves different issues related to the local company that sold me the service for Dish Network and Wild Blue.

During all of this he tells me he isn't even qualified yet but he uses his stepdad's install number to do it. NICE!!! So we get it hooked up and it works fine. When I get my bill it is for $292.86 which was not what I was told I would be paying. The overcharging put my account in overdraft about 200 dollars... I called and called and talked to everyone that worked there.. I finally got a hold of a manager named Daniel. I told him I talked to Rebecca and that we agreed on $170. He went and talked to Rebecca and came back and said she put it in the system as the $170.... So he tells me to call the billing department which apparently is on the moon because they were EXTREMELY UNFRIENDLY and just told me, "Sorry, tough nothing we can do...."

So I called back to Daniel. He told me he was in a meeting for the last 3 hours and that they had found a software error which had caused my incorrect billing and he told me there were others with my same problem... He transferred me back to the billing department. This time they were even more unfriendly. I got frustrated with the man I was talking with and told him I was going to disconnect my satellite and turn it off... to which he replied, "Well, you signed a contract and we have your credit card number anyways."

EXCUSE ME!!!! I never caught his name and I wish I did... Anyways, needless to say, Wild Blue kept telling me they were working on it and I had to go back and forth between this manager Daniel and the billing department and I have no idea why.... This matter is still unresolved and they won't even contact my bank who agreed to waive the fees if WildBlue would just contact them... but WildBlue refuses saying something about a security breach... Is this a satellite company or the CIA?

ALL Equipment was sent back by UPS & received by them on 10/28/08. They admitted they had received the equip. and made a mistake in taking $$ out of our checking account. The last time they debited our account was on 11/24/08 because they said we hadn't returned the equipment. When we called them 12/3/08, they admitted they had received the equipment but took our money anyway. We have called and called and get nowhere. There is no corporate telephone listing and WildBlue customer service won't give us one. Their customer service reps are rude! We were told on 12/3 our $$ would be returned to our checking account within 24-48 hours - by Collette @ WildBlue. It was not.

Many more phone calls & postponements since then & still no $$. Today, 12/26/08 we are told it will be another month - by Janeatra @ WildBlue. And this amount is only for the $300 for not returning the equipment. We need to have ALL our money back. Our checking account was hit on the following dates with the amounts listed after: 9/26/08: $278.37??? I was told on the phone this was a cancellation charge. 10/27/08: $274.77 - Cancelling Service Charge. This too was explained as a cancellation charge. 11/26/08: $315.59 - Equipment Charge that was returned in October by UPS. We have UPS tracking data. No one is responsible for anything at WildBlue & yet someday they will wonder why some customer went postal on them!

Consequences: I had to take a day off work because the system would not work. The other two days with WildBlue I spent trying to move my office in to town where I could use Cell Internet Service. The cost of my home office $500. The cost of my new office - $850. After WildBlue took money out in November, it caused our rent check to overdraw our account, activating our overdraft protection. Therefore costing us interest and penalties. Now I have moved once again to a new home where I can once again combine my home and office. Two moves, the expense of two moves & the head trips with a non-responsive company whose only capability is to automatically take money out of my checking account electronically.

Do you know how frustrating it can be to talk to people every week and get a different answer to the same question “When will my money be returned to my checking account?” By people who have NO knowledge of who their employer is or how to contact them? These people have no ability to give an honest answer and they have absolutely no empathy for our situation. This gives form and body to the term postal. AND, NO I am not threatening anyone at WildBlue or anywhere else. I just understand how frustrating a non-responsive company can be!

Wild Blue has poor customer service and no way to resolve complaints. Paying for a level of service doesn't mean you will get it...They will slow you to whatever they want or even cut you off.

For 4 months now, I have been shuttled back and forth between technician, dsi, and Wild Blue technical support and customer service. Everyone points fingers at everyone else. At one point, I was offered a terrific deal of paying only $39.95 a month instead of the $79.95 I pay, until they resolve the situation. What a deal! $40 for no service instead of $80 for no service!

December 8th, I contacted Wild Blue to demand a refund and cancel my service. I was transferred to a customer service specialist in the corporate office, K. **, who assured me he would take care of the problem by 12/12/08. He further assured me that I would receive a phone call from him no later than first thing in the morning of 12/9/08, with a status update. I have received no call. I have called the number he gave me DAILY, but get his voice mail, and he does NOT return my phone calls.

Further, you can't reach any of the executives at Wild Blue. There are no phone numbers or email addresses available for anyone except their call center employees who, obviously, do not have the authority or ability to address customer service issues of this magnitude. To make matters worse, they can't even give you contact information for anyone who might be able to help, but simply send you back to the website that provides only the phone number to the call center.

They told me there was several packages available and they steered us toward the package they felt would be sufficient for our needs. The installer messed up our network. We were frantic and asked him to please restore the system and make sure it was working. He said that it was not his job but if we paid him another $150.00, he might be able to help. He left without checking to see if it was working. We spent the evening on the phone with tech support trying to get things working. The month of November, we were on the phone for the entire month daily trying to get the service to be faster than the NetZero dial up we were forced to use.

During this time their Customer Service talked us into upgrading for more money to a faster package and it did not work either. We paid $399.00 for installation and $99.99 a month. It was installed in 11-07 and disconnected before the end of the month. This company does not have a trial period. We had their NON-service 3 weeks. We later learned from an honest dealer that WildBlue does not work with networks but only one computer at a time. They should have been up front and disclosed this information when we asked. They are trying to collect for 11 months of fees and we never received any service from them at all. We spent too much money... too much frustration... We feel ripped off... Lied to...

CONSUMER BEWARE. If this was a legitimate company, they would not be charging for services they are not providing. We have a new ISP that worked immediately with no problems. We would be interested in any CLASS ACTION SUIT. I have reported this company to the FTC and am disputing the collection and negative record they have placed on my personal account when this is a business and should have no effect on me personally. WildBlue should not be allowed to continue their unethical business practices at the expense of the consumer.

I again called them and they refused to return the money to my account. I explained to them once again that I do not have a contract with them and was on a month to month payment with them. They still refused to give me my money back. I don't think that it is legal to keep my banking information on file and use it whenever they want to. Can you please help me with this.

Technicians, tech support, and engineers like to pass the buck off to the customer when it's not always the customer's issue. I have spoke with the CEO, Ken Carroll, several times and although he has had his people try and troubleshoot the problem, the issues remain the same. If I was the ONLY one voicing issues about speed levels and the ability to surf the internet at reasonable speeds, that might be a different issue, but I'm not. I even did an upgrade to my service to prove whether or not my service levels would increase. While they did to a certain extent, no where near the advertised levels. However, my speed was DEFINITELY better than that of dial-up service, and even though I was not getting near the level of service I was. My upgrade was to their SELECT 1mbps service ($20 extra a month). Still receiving speeds below 300K in the evening, and rarely over 700 in the early day.

I contacted WB tonight through an on-line Chat Representative. Sadly, I can confirm that what everyone else has previously described regarding WB's customer service is true. I received the same canned answers that everyone else seems to get when they call... 'Unplug the modem or maybe a $95.00 service call is needed.' Basically, I was told to call 1-866-945-3258 since they couldn't help me online.

In reading others' complaints regarding satellite internet service issues, I recall that one guy reported that he did get his speed issue resolved by hounding the hell out of the company until they changed his settings internally. (I think he had a business-level package, however.) He wrote that the service suddenly began running as it was advertised.

This tells me that there is something fishy about WB and I most strongly suspect that WB has an unwritten policy to cut subscribers' service speeds way down after they have trapped them into a long contract thus freeing up bandwidth for new subscribers (victims) to be lured in to the WB trap. My advice to anyone thinking about WB is to avoid making the same mistake the rest of us have made. I don't know if HughesNet is any better, but from what I've seen with WB, they can't be much worse.

After moving and receiving the box, we boxed up all equipment and sent via ups using the labels they provided. If we hadn't called, we would have arrived in New Mexico, received the box and then been notified by their instructions that the additional part we needed to return was STILL ON OUR HOUSE in California! Unless ALL equipment is returned they charge you! What a SCAM! We thought we had a jump on them when we called and took the equipment with us.

My actual complaint is about an uncaring, unfeeling and senseless business practice of Wild Blue that I can find no reasonable explanation for. Somehow, my Dishmail email address found its way in the hands of a spammer dissemination list, and I am now receiving over 200 spams a day. The only practical thing I can do at this point to solve the problem is cancel my primary email address through Wild Blue and Dish Network, and substitute another one. So, I called Dish internet support and they simply said NO, emphatically, many times. Tough luck, you are out of luck chump,

I'll be stuck with monitoring and deleting hundreds of spam a day until I disconnect this service in March, or pay a penalty of $150 for early disconnection now, plus whatever it costs to have new service installed, which will probably be several hundred dollars.

A new date was set for the installation. The day before the new installation date, I received another phone call stating they they were changing the installation company for me, and so they wouldn't be out the next day, but would install it on Saturday between 8AM and 12PM. No show again. At 1PM on Saturday, I contacted the installation department, who had the technical call me. He said he would be there between 5PM and 7PM. Again a no show. At 7PM, I called DirecTV, who imeediately transferred me to a department that handles nothing but complaints about Wild Blue.

While I was on the phone with them, the woman I was talking to told me they had just received the installation cancellation notice from the installation company. At that point I told her I no longer wanted the service, and she told me what to do to get the equipment returned and said they would refund the money I was charged for the equipment on my credit card. I have disputed the charge anyway, just in case. DirecTV was very nice about the whole thing, but apparenly they are getting a log of complaints about Wild Blue. After reading some of the comments here, I'm glad I cancelled the service.

Loss of time from work. Frustration.

Had another service rep come out, adjusted the dish again and replaced the tria lenses on the dish. Worked for a few more weeks, then same thing again. This time they sent out a field manager, and when he checked in over the phone, I heard the person on the other end asking him if there was even anything wrong with it. I suppose they peg you as a troublemaker if you call in repeatedly. This manager, Ryan, recommended a total reinstall. 2 weeks later (without service), another repairman came and installed the dish on a pole in the yard, instead of the roof and put in new modem and wiring. It has worked pretty well since then, except when there are storms near Texas.

I was told by one of the phone reps that their routing company is in Texas, and from there up to the satellite. While they did get it eventually working, it was about 9 months of the WORST living hell I have ever been through with any company I have ever dealt with. As soon as DSL or cable is available out where I live, I'm dropping Wild Blue immediately. I saw one of my neighbors down the street one day out in the driveway talking to Wild Blue installers and when I stopped and talked to her, she was having the same exact problems.

$300 equipment charge, $150 installation charge, 2 years service at $80/MONTH = $2,370.00

I was informed that they do it to ALL their customers beacuse their sattelite's cannot handle all the customers not because of bandwith misuse as WB claims! But it is a good excuse for the FCC! I pay DTV over $60(reduced for 5 more months) for 1.5 mpbs. DTVWB says I am getting about 40-60 MPBS!

I am on a Fixed Income. I don't appreciate being taken advantage of! There are others out there that this is happening to and It needs stopped!

I called Wild Blue immediately. They said the cancellation did not get processed fully(whatever that means) that i would see a refund on my credit card in 7-10 days. I waited just over a week. NO refund. I called again. Was told yes 7-10 days but that is business days so i would see it the beginning of the next week.

IT is now Sept. 8, 2008. I called again after not seeing a refund still. this time i was told that my cancellation just went through on sept 3! I immediately asked fro a supervisor. He says that tho i did call in june and august that the cancellation just went through and that i would see a refund in 10-14 days (before it was 7-10) from Sept. 3rd. I told him that i was appalled that financially this has put me in a bind and that waiting this long for a refund was unacceptable.

I also mentioned that my coworker who is a lawyer said i should file legal action. at that he said he would expedite my refund and i would see it in 10-14 days ( note he already told me 10-14 days)i said so expedited its still 10-14 days? he says yes. i asked why it took so long for my account to cancel after i called in june and august. he said he didnt know all the process of canceling an account but that there were many steps and that it didnt happen over night. i responded by saying Really? because when i canceled my cable it is canceled immediately and i dont get another bill and when i canceled my home phone it was canceled immediately and when i canceled my cell phone it was turned off immediately and when i have canceled other internet services they all have been canceled immediately...why is it your company is so different from everyone else? Why i sit Wild Blue is not capable of doing what very otehr company is capable of? He had no response. i am still waiting to see if i will get my money back. and am fearful that i will see a charge for sept on my next credit card statement.

funds taken off credit card..not reimbursing funds in a timely manner...possibly not going to see refund at all...

I got snaked into signing up for the next upgrade to $70 per month and then they said that I might not get my speed back up for a month to which I got very very upset and they somehow managed to get it back up somewhat. Shortly after that the service stopped altogether and I was told that a service person would be out, but before I would get a service call I had to pay $95 for the call and then whatever the cost of replacement parts would be. I asked them what a modem might cost and was informed that it could be more than $200. They offered me an alternative service agreement plan of $119 with parts included if I signed up for another year and fearful of needing tp replace the modem I took this route.

Now I feel like a real idiot as I'm stuck with this lousy service for another year! I really want to quit this service. They have never provided the service that they advertise. I was never able to use the web mail program. They assigned me a password and and then another password and I am unable to sign into the wild blue website. I have tried and tried to upload the optimizer and because my speed is too slow it doesn't work. I want out and I want help getting out without having to pay for the rest of the year.

I am out the $300 for the equipment and the extra $30. I pay per month for a separate email account for the last 13 months. Besides the hardship this is to my husband who relies on the web for his business. We can't even open up his website and we can open it up everywhere else!

I entered into a contract with Direct TV for them to supply Satellite Internet service on/or about August 7, 2008. Direct TV gave me the phone number of WildBlue to call when I received the equipment, which I was to call for an installation date. I received the equipment and made the appointment on/or about August 13, 2008 for August 21, 2008. During the conservations with the various contacts (DirectTV, Wildblue) I specifically made the point that I wanted the new dish installed on my existing tower.

Complaint: On August 21, 2008 2 men showed up in a car with a magnetic sign on the side that stated they represented DirectTV. They looked at my house and tower and immediately stated that Wildblue ...did not allow them to attach the dish to a 'mobile' home nor install it on any 'existing customer mast or tower'.... They ...only were allowed to install it on their own installed pole which they were going to have to install in my yard at an additional charge to me.

The location they picked for their pole was 5 feet from my antenna tower (a triangular arrangements of wielded steel pipes that can be climbed). I refused the additional charges and, after connecting me to a lady on the phone that knew nothing of the situation, they left. Since then I have informed DirectTV that I was canceling this installation and related how upset I am over this situation as I feel this is a 'bait and switch' or at least a scam to 'collect additional money from the mark' game that is being run against rural people like me.

lots of time and aggravation plus I have to put up with Hughes for a time longer

The Big blue dish makes a great snowsled.

After 8 days of waiting for the UPS man, I called Wild Blue to find out what happened to my modem. I was told the paperwork that their customer service rep did was not completed. I told the rep on the phone that it was not my fault that their own employee messed up the paperwork and I needed the modem expeditied to my home for my business. The rep did the paperwork again and promised to rush it out and I would have it by Friday. Friday came and no UPS man.

I called Wild Blue again and found out the paperwork was still incomplete. This time I was completely frustrated and asked to speak to a manager. After being on hold for 20 minutes a manager (supposably) picked up the line and I told them the problem and how they failed to send me a new modem. The supervisor was rude and told me they would not send me a replacement modem until I agreed to pay 189 dollars for the modem and 89 dollars for the service call. I was never told this prior and when I told the supervisor that the technician told me not to plug the modem into a surge protector because the modem has one built in, she said it was not covered due to storms.

I stated over and over again that I needed my service repaired as now I had been without service for nearly 2 weeks and told them to bill me. Today is August 13th and still I have no service, 23 days later. They keep telling me a service call will take place and they have no openings until September.

I have told them that my case should be priority since I have been waiting for 23 days and have been a customer for 15 months paying for the premium service. I know the problem is they do not want to service the customer when they have installs lined up because once they hook you up you are locked into a 15 month contract.

This is the worse service I have ever dealt with in my 45 years of life. No one has called me back as promised and each time I call, I have to start from the beginning and tell the whole story again.

I have gotten angry, cried and I am totally frustrated. I can't imagine how a company can do business like this as I have never had an experience like this in my life. And I still don't have internet service and I am dependent on it for my business.

We also had an agreement with wild blue when we first signed up with them to have the dish mounted on to a telephone pole that we purchased and has a t.v satellite dish on it and a yard light. When the installer was out he said that wild blue would not authorize him to install it on the pole, but in the email from Brent Green with wild blue it states, The standard professional installation includes mounting the wild blue dish on the roof or wall and running up to 150 ft. of coax to one computer. Our service was slow when it would be just an over cast day outside.

If there is a class action suit yes we will join because #1. we was not informed of the Fair Access Policy. #2. was lied to about where the dish could be installed, we was told by wild blue when we first signed up it could be mounted on our own telephone pole that we purchased. #3. Was charged $160.50 for a custom installation, which was a galvanized steel pipe a bag of concrete and a little black box which no one knows what it is used for ( we was told by other people it was used for pirating signals) #4. was called a liar when we called in to wild blue customer service when our connection was lost and was told we was downloading stuff when everything was turned off and unplugged. #5. was verbally and physical abused by the DSI installer when we stopped payment on the check.

We have called them at least two or three times a week and they promised to get our equipment back and get us going. The first time when we called we got a ticket number, we have had numerous ticket numbers but the ticket where everything was promised to us some how mysteriously disappeared. Now we found out that they was never going to get us our equipment back or our refund of $284.00 because they said that they was hoping that we would have just forgotten about the whole matter and given up hope on getting anything done. We also have asked for corporates number and we was told it was against the law for them to give us corporates number and I am just wondering if there even is a corporate and that is just something they are making up to make themselves look good.

so now they want to charge $250.

I've been on the phone with them for 3 days and can't get it resolved. I am able to get online right now but who knows if I'll even finish this complaint before they cut me off again I want to cancel them. I want a refund because I'm paying for a service I can't use (have access to) I am going to find a solution with someone else even if it's dial up and then I'm going to file a complaint with the BBB and the FCC. I would LOVE to file a class action suit as well. After reading all these complaints I think a lot of people would join in a class action suit.

I will not contract with anyone until I have a lawyer look at the contract. Is it possible local phone companies get a 'kick-back' from Satelite companies to hold back DSL so they can continue to market this 'rip-off' service? Finally, anyone have experiences similar with Hughes net?

I am losing money everyday I can't access my portfolio's and I also run a small internet business I can't even check my potential sales.

Once appt. was set up for installation, was told between 1-4pm of the day, did not show up til 7pm. Of course being end of day, they were in a hurry.... Once installation done, internet connnection has been extremely unworthy of our time and money. I have yet to have even a full hour of connection.

On top of this situation, I still do not have my username and password for wildblue. I have called numerous times and have been put off, no one has helped me to gain what I have paid for. Tonight, I called again..., only to cancel so I may receive real service for internet connection, and the agent tells me their system is being updated. Also, I have already spoken to a technician and they of course, did not help.

I am very upset since I am starting a new restaurant business. Wildblue is stalling my business relations.

Can't ever get to a Supervisor, cant find out why, they cant restore the service, or why they cancelled it in the first place..my advice to all....suffer with dialup, it has to be better than WildBlue.I have asked repeadedly,please have someone call me, i have left emails on their website, saying please contact me.I have spent more time on the phone with them than I care to speak of...I have no less than 4, or 5 , open ticket numbers. I have called every number i can get, they even told me to call numbers to their install department, why??

Because of Wildblue's service, I do not have access to any banking, financial portfolio's, emails, etc. this is totally unacceptable, I have no access,or way to answer any critical emails,or reply..

Why they set up 4 accounts on me I do not know and neither did she. She said it would be 2 months before I'd get the monthly charge I was billed and my credit card was charged for. This company has been nothing but trouble and if it wasn't the only company available where I used to live, I would never use them. Now that I've moved I have DSL and I am so glad I no longer have to use them. Now I'm sure I'll have to fight them to get my $79 back. And more than likely they'll try to bill me again.

45 minutes on the phone. My credit card went over the limit and I was charged a fee. It's been stressful moving and now fighting for what is rightfully mine after being charged erroneously by a company that claims to provide certain speeds of service and never did when I checked the speeds through a variety of companies that allow you check internet download and upload speeds. The speeds were substantially different than they advertised, which is misleading to consumers like myself. This is a violation of the Fair Trade Act and The Truth In Advertising Law.

i wish they had told me of this problem when i had to sign up for two years save yourself some money and pick a different provider i am after my 2 year contract

This whole thing is crap, their cusotmer service is crap, the only things that you hear come out of their mouth is that I am sorry that I cant help you with that, well what are they there for? We have more problems with this internet provider than I care to deal with. As soon as our one year contract is up, this will no longer be service that we use, if that means that we have to go back to dial up, at least with dial up I never had to call customer service for anything.

We are limited to what we can recieve so far out in the country so that is why we went with wildblue, well I wish that we would have checked up on it before we ever purchased the $300.00 equipment. The fair access policy is a way for them to get you to spend more money to upgrade, and get this, if you upgrade today while you are in violation of the fair access policy, it does not reset your bandwith usage, so still have to wait those 30 days for it to refresh itself so that you can return to your normal speeds! At times I am not even able to access the internet at all due to this policy that they have, I can reason with slower speeds I had slow speeds with dial up, but I can not deal with the fact that it totally takes your internet down.

My wife often consults from home. Speed is an issue in the performance of her job.

i finally got a hold of customer support and they upgraded me too the best package for 1 month at my current cost of 69.99 ++. i tied it and it was no better so i called to canc. serv. and was told i would be charged aover 700.00 dollars for early termination . i said not acceptable i want to speak to your supervisor then when he was no help i said i want the coarperate office number , he said we dont have it gave me a fax # after fighting with this jerk for over 30 min.i then called the ftc and launched a complaint and called the fcc whom dont even have them in their data base . i want a # to call these jerks so i can cancell this serv. which was misrepresented from the start. I SAY CLASS ACTION LAWSUIT IS IN ORDER HERE

$ 700.00 PLUS TO CANC AND I'M LOOKING TO GET A LAWER SO LAWER FEE'S AS WELL PLUS CELL PHONE MIN TO TALK TO THEM WITH OUT ANY RESOLUTION AND MY TIME DEALING WITH THEM

Each of my contacts with customer service was due to connection problems, and each of these connection problems occurred when the weather was cloudy, rainy, or heavy winds. I have moved my service to a land line (cable is all that is available) to assure continuous service/access since my work requires a reliable service.

It is punishment enough to be setting on $300 worth of equipment that is of no use; now to pay $660 in termination fees because the service is not adequate, causes sever pain and suffering.

i started having problems with my internet being slow and could not log onto my email in April which was shortly after he was in Iraq. when i called wildblue i was told that i had gone over my usage so my internet would be slow from the hours between 5 o'clock and 10 o'clock. then it got to where i could not log on at all. i was then told that the trio on my dish needed to be changed and i would be charged 95.00 for a service call which i waited 2 weeks to get fixed after one of the appointments was a no show.

i told the salesperson when i signed up for this what i was going to be using my computer for and they told me that the 49.95 plan would be fine. now i am having to pay 69.95 a month just so i can see my husband and he can see his wife and kids back home. Also when the tech came out i was told that my dish was not installed correctly so i had to pay another 125.00 just so i could get my internet up.

I have been trying now for a month to get my 125.00 back. left messanges with the installers company which is DSI and no one has ever called back. i had to go up on my monthly service just so i can talk to my husband on the webcam? they are taking advantage of people and not informing them of everything when they sign up.

i am having to pay 20.00 more a month went two weeks without being able to see my husband. i had to pay 125.00 plus 95.00 for a service call. one of the service appts was a now show which i lost money because i took off work to be here. i lost about 4 hrs pay.

I continued calling through April 8, 2008 and talked to several other technical staff who gave me the same runaround. One finally admitted that Gmail that WildBlue was now using was fraught with problems and did not work. The reason I could not get through for almost 2 months was because WildBlue did not have the manpower or answers to deal with overwhelming customer complaints. When I asked about the enormous amount of upload errors, they said that they could not troubleshoot the problem, nor could they refer me to anyone more knowledgable who could help me.

On April 8, I spoke to a customer service person about the unresolved issues. She advised me to speak to technical support. When I recounted my history going that route, she said that there was nothing else she could do. I told her that I wanted to terminate my contract which was 4 months short of the 12 month contract period. She said that I would be charged for the remaining 4 months if I did that. The only alternative she offered was for me to write the corporate office, which I did immediately on April 8, 2008. In the letter I explained the entire problem in detail and respectfully asked that since they were not providing the service I contracted for, which included the Internet, E-mail service, and technical support, I wanted to be released from the contract and terminate my service. T

o date, I have never received an acknowledgment to my letter. They have my address, telephone number and E-mail address. Since I could not continue to use the service WildBlue had provided for the first 8 months but had now not been providing, I officially terminated the service so that WildBlue could not say I was using the service for the period after I had written the letter and discontinued the monthly payments to WildBlue. I never heard from the corporate office regarding my letter nor did I receive any other communication until June 9, 2008 informing me that WildBlue intended to collect the remaining monthly charges for the contract period. I wrote another letter on June 9, 2008 to the corporate office. This time I sent it certified mail.

I paid $268 for the equipment installation which I only used for 8 months and was now useless. I am now facing harassment from collection agencies, bad credit report, etc.

two days later they cut my speed down and meter has not worked since till yesterday whn i clld to complain & my service was so slow the rep wouldnt wait on line, after complaining today it works

Now I pay 79.99 for a package 1.5 meg package and only get 100k. They cant tell me wht my bandwith is, their meter doesnt work, but they can cut my service I pay for and take time restoring,

customer service is terrible, you cant get thru, and even installation was a pain their meter didnt work and I couldnt check my usage but they cant restore my service, this is wrong

Once we did get the dish installed, the installer couldn't help us configure our router because he (direct quote) don't know anything about computers. Our connection has been very slow from the start - much slower and less reliable than our dialup service. When we call to find out why we cannot get online, we are told that it is because of the rain. We are in Oregon. It rains all the time, and the WildBlue website states that weather will not affect internet service anymore than it does satellite T.V.

We have to have a reliable internet connection to run our business. WildBlue promises high speeds and reliable connectivity, but they fail miserably to deliver. This awful internet service has cost us customers and sales.

I then asked to be transfered to billing so I could look into cancelling my account. I was placed on hold, then WildBlue hung up. Since then, I've discovered that if I wish to cancel my service, a serive I've only had for 3 months, I must pay over $600 in termination fees.

My cost is $1,100 - the price for an alternate service provider for the remainder of my contract (21 months).

Now here is where I get angry the most. First....let people know that there is a limit and Second...if I am paying for 100% of usage then give me 100% not 70%. As soon as my year is up....I AM Going to find an alternative company to do business with. We do not get the service promised nor do we get the usage they claim. The speed is not what they say it will be,...although faster than dail up it is still not what is claimed.

I feel that I am paying way to much for the service and forced to upgrade when the fair usage was not explained up front. I would like to see the company have to pay for the upgrade and for the company to have to pay for finding a solution to the problems as well as finding a company that will do as promised.

Additionally, when calling the sales department to sign up, I expressed my concern to the sales representative that I was a previous HughsNet (DirecWAY) customer and that my service with them was often affected by rainy weather conditions and I had left HughsNet as a customer for this very reason. I communicated my concern about rainy and snowy weather and asked about how the service with WildBlue could be different if both are using Satellite technology. The Sales Representative explained to me, in convincing detail, that HughsNet satellite dishes were engineered such that they are vulnerable to collect water in the dish and thus are vulnerable to rain. However, WildBlue dishes, she indicated were different and were not affected by this condition. She assured me that as long as the weather was not severe, my service would be unaffected. I took severe/extreme weather to mean extremely heavy rain, high wind, severe storm conditions, etc. and felt that was acceptable.

The sales rep's apparent confidence and knowledge (along with the company website info regarding this) convinced me that I would not experience the same reliability issues I had before w/Hughsnet. I signed up, paid for equipment, and was told that I would be contacted for installation in the next several days. When service was installed on May 3rd and I began to use the service on May 4th, everything appeared normal until our first rainy day (May 7) when we experienced several outages with no connectivity for large blocks of time during the day (several hrs overall with intermittent to no connectivity) and major performance degradation of the service when connectivity was restored. The weather conditions on that day were not what anyone would call extreme or severe - merely a light to moderate rain...no storm conditions of any kind. In addition, as always under light weather conditions like this, our satellite TV remained operational with no issues whatsover.

When calling tech service and then afterwards being transferred to the termination department and customer service, WildBlue then informed me that yes indeed, their service is and can be affected by weather. 3 representatives from each department (Tech Service Terminations, and Customer Service) all told me the same thing; rainy weather does affect the service availability. One representative (Lani who is the supervisor of Terminations) actually went further to indicate that WildBlue defines extreme weather conditions as any inclimate weather condition including light rain and cloud coverings.

Finally, they indicated that I had signed a contract accepting such acts of God and that if I chose to terminate service with them I would be subject to the termination fees totaling some $720. The monthly service is only about $92 per month and I was a customer for only 4 days. I believe I am the victim of deceptive and/or false advertisement, w/o which I would have never agreed to sign up for this service. I signed up for this service in good faith and with expectations that I would receive the service that was promised to me. I now want to terminate my contract (given service level cannot meet my originally expressed expectations) but feel b/c of the excessive termination policy, I am being forced to stay on as a customer against my will.

Total economic damage to me is approx. $1100. This includes the equipment charges, first month's service, and the termination fee.

Techs rude, customer service always experience high traffic and asked to call back later. Could go on forever.

Now they intend to charge me $30 a month for remaining 8 months of contract. Plus I was just charged $50 4/14/08 (for monthly service till 5/14/08 which we only received 4 days of before satellite fell). Had to have son-in-law take dish down before last screw pulled out and it fell, resulting in more damage to roof.

After being on the phone with them approx. 4 hrs (including holding time), talking to several different people, getting disconnected twice, etc... no one really willing to assist me - just repeating that the 90 days is up and I have to pay for the repair...I decided that I don't even want to do business with a company like them anymore. I should not have to pay them more to get something done properly that should have been done right in the first place. Our DirectTV dish wouldn't move if we had a hurricane because they bolt them down properly, cauck around their plates....so there is no leakage... Not Wildblue - the weather has been beautiful. The thing just started to pull out because of the weight, and nothing on back of screws for support.

Finally, the tree or Trea was installed and still lousy service, in and out all the time. After we got hit with their FAIR USAGE POLICE of 17,000 kps download and 5,000 kps upload, we were shut down to a crawl. I called again and we were told we had abused the police. I said what police? Didnt your installer tell you about this policy. Hell no! I said I had not abused the system and they needed to figure out what was up. They ran more and more checks. They said my signal was on and off which could mean spikes in service and that would cause my usage to increase. They could not tell me why my service was in and out nor would they help me by sending someone here to fix the problem unless I paid YES, another now, $90.00.

I had had enough, I went up on the roof of my house, going to adjust the dish up a little Bit. I found the 4 bolts that hold the vertical adjustment loose. I tighten them up but still lousy service. That was 2 months ago. Today I called about their Google Merge. I can not use my Outlook Express and she walked me through the steps and then could not tell me why it was still not working. I said O.K. how about your webmail page. Why cant I forward email to my address book clients? She and others researched this problem. They could not figure out why I cant click forward, go to my address book and click on the names and forward. I have to click forward, type in the first letter of each name and then a window pops up with all the names starting with Example letter B. When I click on that name, it appears in my to: window, but if I have several name starting with the letter B, I have to go back into this window for each and every one.

For a company just starting off the ground, you would think Wildblue would: #1: treat customers like we are someone, not stupid people that dont know anything about the intertnet. I have had BU CU training on computers. #2: If your service is lousy and you are not sending a signal to them, you would think thay would send someone out to fix the problem and if the problem is yours and not Wildblues, then bill the customer. #3: Their advertisement did not say anything about the FIAR Usage Policy. I did not know I only had 17,000 per month. This is a hidden factor that needs to be up front. Of course of it was told to everyone up front, Wildblue would not have any customers. After one figure this out in a few months, your locked into their one year contract. If youre reading this beware! As soon as my year is up, Im gone. I am as I speak, looking into another type of DSL!

My wife and I are on a disability. We both depend on our internet to stay in contact with family, to do life skills business, shopping, etc. When they do not disclose hidden policies like, Fair Usage they should suffer not us. They contract with companies to install their equipment but do not teach them what they need to disclose to us. Companies that are happy to take your money and not support thier client base should not be in business.

A half a day off work-my husband makes about $50/hr so at least $200 in salary plus all of our time on hold!

They basically said they have the right to cut my speed down. Better yet, they sit there and tell you to hook your satellite receiver to the high speed internet to enjoy the best features that Dish network has to offer. But they never say when you download a movie, you are using up allowed time for internet. This just makes me sick. I spent all this money, and they tricked and scammed me into a service that has an allotment of usage. I think this is false advertising. Terrible thing.

I work from home. I missed plenty of orders from customers!

At 11:27 PM that same night, Diane in customer service emailed me that they could not cancel the shipment of the equipment via UPS, and that I would not get my refund (minus the fee of $50) until after I had returned the equipment. In fact, the equipment was not even shipped until 12/31/07. I refused delivery and got UPS to return the equipment, which was received by the company in New York at 8:08 AM on 1/10/08, according to the UPS tracking system. So far, there has been no refund at all. Because I canceled within 24 hours, because the company lied to me (they could have stopped shipment), and because they have not issued any refund, I am requesting the entire amount of $320.00.

I'm out $320 since 12/29/07, with no sign of getting it back.

I finally got the correct Tria in the mail and got the installer back out. It took the installer several hours and phone calls to get service activated. I asked him if he had Wild Blue at his home and he laughed. He said they have too many problems. I had the low end package which is advertised up to 512K download speed. At first it was a little faster than the 40K speed I got with dial-up. I would have no service with the lightest rain or fog. I was told my portal went through several states and if there was bad weather or many people on the internet in those states it would greatly affect my service. I made several calls to tech support but kept being everything looked good on their end and was in the acceptable range. Service continued to get worse and it got to where I couldn't pull up web pages at all in December.

I spoke to several tech support rep's and was always courteous with them. (I work for a very large communications company and speak with customers every day myself). One night I was speaking to a rep about my trouble and she told me that maybe if I upgraded to their highest package my internet may work. I told her that would be like me selling her a Mustang that stopped running a few months later and when you come back I offer to sell you my Ferrari so you have a running car. She didn't disagree. That was the breaking point and I decided to disconnect.

I was instructed to send an email to a certain address and they would send me info back about the disconnection. I said I would send the equipment back in perfect shape but didn't feel I should have to pay the disconnection fee. A couple weeks later I received an email back that I would be billed $300 for disconnecting service. I emailed them back and asked for a supervisor to contact me. I finally received a callback from a lady and the only thing she would offer is to have a tech sent out to check at my home. I would have to pay of course since my warranty was up. This was never offered when I had called in many times before. I asked to speak with her supervisor and she refused. After that I filed a complaint with the Better Business Bureau. The complaint is still pending. When I came in from work today I found a letter from Wild Blue indicating they would be billing me the $300 on my credit card later this month. My advice to anyone considering getting this service is to stay away. It very well could be the worst decision I've ever made. Thank God my local phone company got DSL in our area now. I now pay $19.99/month for a 1.5M connection that is very reliable.

I couldn't attend my online classes & was unable to complete 6 units in the current semester.

The system loses its signal daily, yesterday I had no signal all day (about 14 hours), hopefully today I will have a signal long enough to post this. As for speed? What speed? Put it this way, when I press submit to post this letter it will take over 2 minutes for the screen to refresh to the next screen. Don't even think about running more than one computer online at a time. Recently I have cancelled my landline phone service due to my entire family having cell phones so dial up is no longer an option or I would return to dial up, it seemed to be just as fast. I have an 18 month contract with Wild Blue and have only a few months left, I plan to give Hughes Sat. a try and just eat the last few month of Wild Blue. My advice, If you have no other choice but Satellite Internet, DO NOT GO WITH WILD BLUE. Pay the extra money and go with Hughes. If your only option is Wild Blue..sell your computer.

My wife is really mad; she hasn't hit me or threatened divorce...yet.

I had to get another provider , and am now paying for two providers since Wildblue does not work. I pay $70 a month for Wildblue service, and had to pay $300 to get it installed.

They told me we can't control the weather. I don't lose Satellite Tv unless there is a storm or severe rain or snow.

I was in jeopardy of losing my job. I had to rent another space from which to work. Wildblue will not accept the return of the equipment and expects me to pay for 9 more months of service at $79 per month.

The replacement date was in 2 weeks (Aug. 28). Seemed long, but what do you do? Got a call the next week that someone would be in the area and could come the next day (23rd). They never showed, no call, etc.

We had a voicemail that cancelled our original appt. because they didn't have the equipment. No notice of when they WOULD be out. So I email and get a generic reply that says they don't know who to send the email to and to refill out the form. Then nothing. Then the generic again. So I call.

Here begins the long horror of their 'customer care'. 1 1/2 to 2 hour phone calls with the majority of it on hold. Finally find out that they can send an installation of new equipment on Oct. 1. Yeah, Oct. 1! I get nothing but apologies and 'nothing I can do' After calling and calling I get a credit for the down time. I make sure and ask about the '10 hours of dial up' that comes with our pro pak plan. I will go over that since that is all I have right now. I'm assured it won't be a problem. Here comes the kicker: they freeze my account!! Because we went over the allotted time.

Hello!!?? I was told it was no problem. We are missing (because of their faulty equipment) 95% of our service. At this point it had been 30 days of no wireless access. Want to one up the freezing of the account?? They can't/won't do it--I was actually told they can't override their own system. One cs rep told me if I wanted my dial up back I'd have to pay for it. And a tech guy said he was told they won't unfreeze our account because of going over the number of hours allowed! So now, for the past week we've had no internet access from our home. We work from home, bank from home, do a zillion other things the normal person would do--from home and now can't.

15+ hours of phone calls are to no avail. I even had one email from them that said they have no satisfaction guarantee. Our case finally was sent up for review to be allowed out of our contract with them. But, I find out that they will refund our monthly amount but not the $294 equipment cost because we ordered the service through another company. So now they tell me if I want that I have to start contacting that company (Broadband National). So I do, and they tell me to contact Wildblue and Wildblue tells me to contact Broadband National to ship it to. I am now being told that I basically have to climb up on the roof and get the satellite down myself, pay for the shipping and a restocking fee (yeah, 20% for broken equipment). Unbelievable! With much bothering of people and more hours on the phone Broadband National is sending this to the corporate office to find out what to do.

Service is terrible, service outages all the time, cannot connect a large percentage of time when service is available, speed of service is all over the map, now that the warranty period is over they tell me I can have a service call done for $75, they did not offer to send a service man out the first 3 months while under warranty when I was calling all the time about the problems. I can not work at of my house, they will not stand by the service which I pay $79/month for, will not allow cancellation, no credit for service outages, they are sticking to use, if anyone wants to file charges as a group I am in, where is a guarantee from this company? Let me out of my contract, I'm stuck with equipment & installation cost and months of service that has been worthless!

I called on August 20th to request help. I made an appointment and I was happy to find a tech would be here in a few days. They cancelled the tech because they apparently are missing equipment. I have called a few more times with the last being 9/14/07. I am being told it will be at least a few more weeks. I was told by installation that there are customers waiting much longer like that would make me feel better.

We depend on internet for the kids homework, nanny communicating with her family in Australia, etc. We are daily internet users. With Wildblue I have been reduced to using it when it cooperates and pleading for a service call.

Now they are charging me $87.99 a month for the highest package, but they have but cut my internet to the slowest speed because they said "I used to much"? It didn't even work the first 2 weeks but they would not credit me for that.

I am an electrician and inquired from the contractor what is needed special for my home and he stated a 2 rigid galvanized pipe installed in the ground away from all obstructions with a clear view of the southern sky and 2 PVC conduit buried 6' in the ground for cabling. I got into heated discussion with him since I know this is not necessary for conduit to be buried at that depth. I told him I could install the pole and conduit but he didn't feel I was qualified. He hung up.

I called Wild Blue to complain about their installer but they were like, well..we don't have control of our installers. They are contracted by Wild Blue to do their work. Somebody better have control of them. Wild Blue offered a couple other contractors in the area who might install the system but it was up to me and my wife to set it up. My wife called both of these companies and explained the situation. One of these refused the job and the other stated they could do it but it would cost the additional $175.

I cannot log on to it as of this day. Someone was supposed to come Aug. 26th, but never showed up. I signed a one year contract with wildblue, and they keep charing me, but they know my satellite is not working. They will not let me out of the contract, which I guess I will honor for one year. I was going to get rid of my Earthlink dial up, but iIhave had to keep it. I pay $13 a month for Earthlink, plus the $50 a month with wildblue.

I would sure say that when my year is up, I will do away with wild blue.