Viasat Reviews

I utilized Exede services because it was the only provider on my area. After it was installed, the service was poor, at best. After a couple months, I had someone come look at the dish and was told it was installed incorrectly. It took the tech over 4 hrs to fix this. Please note: I was paying for service for all the months that I didn't receive service because of Exede's mistake.

Been on a Sat Con for 10 years. I worked from home. I KNOW my usage. Last 7 months, EVERY month on the 10th, they say I'm over. I work only at night. Computers are shut down except when I'm on them. Two weeks of usage then nothing. Where's my meter!!!

Again, another problem with customer service... terrible service. Called and told me that my refund was approved because the service did not work. They told me I would have the refund in 2 weeks. I called today and now they tell me that my refund was denied..... This is the worst company.

I only had Exceed Wild Blue for two months and realized that their product was not what they said it was. When I canceled, I asked them to reduce my cancellation fee because I'd only been with them short time. I returned their equipment promptly. They did not reduce the fee even though I was not a happy customer. In fact, I think they went out of their way to make sure they got their money. I received an account past due notice threatening collections to which I made a phone call and pay the bill. Not happy with service at corporate level. Installation was excellent. Speed and performance poor. We got better service with dial up. Beware. Cancellation fee was $329.00!!!!!

I lived just outside a small rural town where satellite internet was the only option for access to the web. After just under 2 years with Wild Blue service, I moved. When I called to disconnect the service, the man I spoke to told me I would have to pay for the two months left on my contract and return their equipment. He listed the equipment I would have to return, and I wrote it down. I paid for the two months remaining on my contract. When the box to return the equipment arrived at my new address, there was a place for a piece of equipment that I didn't have. I returned the box with all the equipment I had been told to include, using my list. Shortly afterwards I received a bill for $161.25.

I bundled like others, only to find out wildblue does not bundle with DirecTV. Poor service. I have a hole in my wall now and it has not helped. I asked before I let Suddenlink go if the satellite was able to play games. "Oh, yes," she says and that was a lie. I bought a new PC and netgear. Very unhappy.

I was told that I'd be getting unlimited internet with very high speed for $62 per month and that the modem and router were included. After 3-4 days of good speed, the internet became extremely slow and my children can't even stream simple videos anymore. I want to cancel because I've been lied to but they are giving me a hard time with that as well. Their customer service is horrible and you have to wait about an hour just to talk to somebody who can't help. They act really nice while trying to rip you off. If anyone else feels that they've been lied to by this company please email me at **. We should all get together and stand up against this company. Hopefully they will remove their service and fees when all of us come together!

If I could rate this negative stars I would. After suffering with this company for 2 years waiting for my contract to expire I finally found an alternative. I have sent emails and called them at least 50 times and received "Canned Responses" about disconnecting and reconnecting the modem to reset it. Sometimes it drops 10 times a day. Every time I called they said it was my computer, which I knew was not true because 2x different C.S.R. told me 99%+ it was them but they were told not to admit it. Even when I told them I knew it was them; same canned response.

The internet speed is always slow. I have called dozens of times and everyone is always nice but they never help. My service is slowed now because they say I have extended my usage. I have not done anything different than I always have. I called to change to Exede two different times and their installer pissed me off and I cancelled. Wild Blue is a piss poor company to have to do business with. Their customer service has always been nice, and has always offered some form of restitution such as a free month of service.

I had Wild Blue for several months and I cannot say enough bad things about them. I checked this site to see if they got better. No they have not. Customer service is still very bad and so is connection speeds. I can't understand how they stay in business.

WildBlue double charged my account and we are still fighting with them for a refund. Some personnel who works customer service are rude and will even hang up the phone on you. Try to talk with a supervisor and had to wait over an hour and still did not talk with supervisor. Finally had all services with WildBlue discontinued. Last thing they want is their equipment back. And I'm still waiting for my refund.

Wild Blue/Exede has to have the worst customer support in the world. I had to relocate the dish and called them to come and align it. The tech refused to do so because I had moved the dish. They charged me for the tech coming out and continued to charge me each month since December 2013 without providing any service. In June 2014, they said that they would terminate my account and refund 3 months service at $149.46 per month. They refunded 2 months of service and then charged me for another month on June 29. All of their people are a bunch of liars and thieves. They will try to charge me again next month but I have put a stop payment on them at the bank!

I would like to make a complaint. I have been a customer of Excede & Wildblue since somewhere around 2006. I have spent thousands of dollars on installations, equipment and monthly fees of my choosing. I recently had to disconnect my account because I was moving to another State. I was given lots of misinformation along w/ having to pay an extra $60.00 for the last 4 months of my contract. I was informed on the day before I disconnected that I would lose all of my contacts in my e-mails and no longer have access to my e-mail account. To back up a bit I called three weeks before we had to disconnect and was told to call on the day we were moving, WRONG information. If I was told that point, I would lose everything. I would have retrieved my information and the only complaint I would be making is about the $60.

We began using this service when we moved to the area as it was the best deal for us. Unfortunately, the usage limits did not work out so well for us and we called to cancel. Last week a technician was supposed to come out and remove the satellite from our roof; we have three stories and I don't want my husband doing it. He was supposed to be here between 12 and 5. I was here from 11:45 on and actually dealt with the installer of the new system at that time. The business was given my husband's number and mine and told to try both. They only tried my husband's number.

Lightning struck at our house and knocked out several things - the internet is one. I called them about fixing and was told I would have to pay $95.00 for service call and then parts to fix which could be up to $300.00. I told them I'd have to check if our insurance would help pay since that was a lot of money. I told them I might have to just cancel and was told I'd have to pay for equipment and get it back to them. Later when I called about fixing, I was told that they could waive $50.00 off service call. I still didn't commit to repair. Insurance man said to fix and get invoice to show repairs and cost. I called to set up appt. And was told they would waive all of service fee, so I set up appt. In the meantime our neighbor who has same system, brought his modem over and we discovered everything was ok except power cord.

UNFORTUNATELY Wildblue/Exede is the only internet service where I live. Each and every step of the way has been a disaster... EXPENSIVE disasters! ! Every time I have had to deal with them, it was an expensive problem due to their unfair business practices. BILLED $300 FOR NO SERVICE AT OLD ADDRESS, DISH MOUNTED WRONG- CHARGED FOR NO SERVICE, SLOW SPEEDS 90% OF THE TIME, CHEATED OUT OF INTERNET HOURS, CALLED NIGHTLY MAINTENANCE, CHARGED FOR "UNKNOWN" AMOUNT OF DATA OVER CHARGED ON BILL BILLING MISTAKE - NO REFUND, BILLED $300 FOR NO SERVICE AT OLD ADDRESS - After I moved and cancelled my service (no 2 yr contract) they still billed me for the old address AND billed me for the new address.

When we moved to VA, AT&T didn't offer service in our area. When Directv came to install our satellite, the tech told me "We (Directv I assumed) provided internet service". I spoke on the phone with an agent that asked me what I needed it for and I told him internet surfing and to watch stuff on demand and gave him my debit MasterCard #. After installation, I called Direct to ask them how to connect my satellite, and was shocked that they, in no way were an internet provider and what I got wouldn't allow me net access if I downloaded just one movie. I called Wild Blue to terminate and tell them I felt they had been disingenuous in telling me the package would fit my needs, and was hit with an early cancellation fee for a service I had for less than 5 hours and did not use. They sent me a bill for almost 700 bucks. That's double the fee I was quoted, and I sent back their equipment!

Wanted to relocate existing acct but have to sign a 2yr contract. Where I live, there are not many internet svc that we can shop around for and so a friend referred me to Wild Blue. At the time, I thought they were great. When we moved in to an area that we would have a choice to shop around as this one was pricey but we had no choice. We were hoping to get a bundle deal. When I called to see what my options were, the rep told me that I still had so many months on the contract and that basically I would have to either pay the balance or sign a 2-year contract in order to stay with this service and have Wild Blue relocate me... I don't think it is fair if we don't have an option to move our services without paying a penalty of a 2 year contract... That makes me so angry I don't even want to do service with them anymore. I feel that if we are loyal clients then we should be treated the same... Stuck in limbo til I can find a way out!!!

Very helpful when you say disconnect!!!!! Make you take their equipment off roof or charge for parts, dangerous!!!!! But they don't care!!!! Waste of money.

Constantly during the free time from 12 midnight to 5am the Internet is not available... as stated in their ads and contract a "free zone." Customer service states that's the time they perform their updates and programming. Every day for 5 hours is excessive. I pay for service that they don't provide. Occasionally they will give a very modest credit. They also reset your data count early, stealing precious gigabits.

Poor quality, worse than dial up. No call in service... Have to drive to hotspot to chat because they won't recognize my phone # and hang up. Chat techs can't do much. Can't figure out how to cancel at all. Been trying for a month.

We made the mistake of upgrading to a Windows 8 system and our data limits were exceeded. Wild Blue shut off our service. When we agreed to pay for the new upgraded Exceed Service they set a date for the tech to do the install. That was beginning mid April 2014. It is now May 14th, 2014 and numerous install appointments have been set and canceled by Wild Blue. The latest being today! No one will give us an answer as to why they've all been cancelled and if they really are ever coming out to do the upgrade we agreed to pay for. They keep telling me they've given me a month's credit and a 25$ good will credit but as far as I'm concerned they can stuff it. It's like a car dealership giving you and loaner car but telling you you can't drive it! No one at Wild Blue will take any responsibility and believe me if there were another carrier in our area I'd cancel them.

Due to having an extra family member staying with us, we went over our usage allowance. And when I called to check on it, I was advised that if I changed from Wild Blue to Exede, the service would be better. I was told I would only have 10GB, but the service would never slow down unless I exceeded the 10GB. The person who suggested I change and the installer both told me how much better it would be. I have had Wild Blue forever and didn't want a contract, but agreed to a one year contract. Almost immediately I could no longer access some websites I use because they would time out.

I was forced to move when my landlord got burned by other 2 roommates. No lease agreement. Called, they will not discuss account without credit card. They won't note the acct either. This has got to be illegal.

Simply the worst company on earth. They have no idea what customer service is and every word out of their mouth is a lie. There is no way they can stay open for business much longer.

The service drops when the wind blows, or if there are clouds in the sky. The customer service rep Cheryl told me I am to expect it since it was in the fine print of the agreement... which I don't have. And the reason I called was the service was down for over an hour. I couldn't get to the internet. She asked me for the last four digits of my payment method, I told her I didn't remember which credit card I used. Get this... so she tells me to log on and look at my account to see how I pay. REALLYYYYYY!!!! So I say.... if I could log on to see the account I wouldn't be calling, and she hung up on me. WORST service I have ever had and that includes COMCAST, which is saying a lot.

Always seem to run out of data by the 10th of the month no matter how much internet service we use. I use my phone for the majority of my email and Facebook accounts. Turning off the wifi still does not improve the service. I should have checked the review comments before I went with WILD BLUE. Now I know why service sucks so bad... Even Hughes Net was not this bad.

While searching for internet... I contacted Directv to get their internet service and was offered Excede.net satellite. I was informed by the service representative with Directv that they do not offer just internet service. Ok, on that note, I was giving this company (Excede.net aka Wild Blue). Service was good for two weeks, afterward service was always lagging and had to buy more service within one month. Well, that is enough. Called to cancel this service. I was told that in order for this to happen, I had to return their equipment, no problem, sent it back to them. I tell that this company had me pay a $352.84 fee for not using their service for less than a month. This company is not for anyone that is on a budget. You will need to pay this company at least $1200.00 a year for their service. DO NOT BE FOOLED.

We signed up for Exede Satellite; received HORRIBLE, inconsistent, costly service; called multiple times to complain; received NO assistance except to 'upgrade' our service (at an additional fee, of course); decided to terminate our service; was offered NO termination fees via the phone; was later charge HUGE termination fees (for all our troubles and inconvenience); BUYER BEWARE of this company. We have no doubt that they are scamming others with low cost start up fees and then excessive upgrades.

Besides the service being poor and barely faster than the old dial up service, when I tried to cancel my account it has been one excuse after another on why they don't seem to be able to close the account. I called in January to cancel my account since I am no longer in need of the service and apparently it is too complicated for the woman I talked to because I find that two months later they have yet to cancel the account. I called back in and both times they have confirmed that I am not under contract and that there should be no problem cancelling my account. The woman that I talked to the second time processed the cancellation and while I was on hold she told me that for some reason the account would not close.

We were promised up to 12 mbps download speed. I asked what we could expect in reality. Was told around 8 mbps. Actual speed in the evening has been .8 with a high of around 2. That is not the rub. I told them that my wife watched Netflix for around 2 hours per day. They told me that unless we did online gaming 10 gigs of download per month would be plenty. Four days into service, we got an email notification that our data usage was 9.4 gigs and our service would slow dramatically if we did not purchase additional gigs at a cost of $10.00 per gig. This service would cost $400.00 per month or more to use internet as we are used to. Fortunately fiber optics came to our area. 250 gigs per month then $.20 per gig thereafter. To me this smacks of unfair trade practices.

Since sometime in February I have been dealing with throttled speeds and the threat of throttled speeds. Because I have had this happen before I installed independent software to monitor my bandwidth usage. I do not have a wi-fi system so no one outside of my home is stealing bandwidth. I have dealt with a few individuals that have tried to help, or at least said they were. When I have tried to contact them back I have been told that my case has been closed and I have to start all over again.

We have had WildBlue for years, yet again today 193.00 bill. For the 5th time they came, same problem over and over, never correctly fixed. The last guy, THANK YOU JESUS, could NOT figure it out. He called another tech., the man told him to go out and check?!?!?! Even though on his computer it stated all was fine with a piece on the Dish, his computer was wrong. He put the small little thing in, replacing the old one, waaalaaaa. I am back in business. After 4 months of never knowing if we were going to have service. The last tech. to come out prior said every time we moved the office door and it jiggled the cable just right it would work..Whaaaaaat? Yep another 95.00. I am fed up, looking into the other 2 available in our little town of Lucien, OK.

I had been a WildBlue customer for years with no problems but as soon as it became Exede, all of the problems began. At first, they switched out my modem, which ended up being a dud. Getting that replaced was a hassle within itself and then as soon as it was replaced it showed I signed a new contract. I did not. A couple of years into my service I decided to down grade.

Right up front I will admit I was late on a payment and my service was interrupted. First, the link to pay online didn't work (it comes up when you go online and they've suspended service). So I called the toll-free line. I made a partial payment accidentally through the automated system, then called back to make the remainder of the payment. In the past, making a payment through automated systems gets service immediately reinstated. This time, though, when I called back to complete payment, I was transferred to customer service where I was told I'd have to wait 24 hours for payment to clear. That didn't happen--according to WildBlue, though my card told me my payment was IMMEDIATELY available to them.

My husband and I have a ranch in Colorado, where we spend the summers, and a home in Arizona, where we spend the winters. For about 5 or 6 years, WildBlue offered a Seasonal Suspension Program so that we could suspend service at the home we were not using and, therefore, only pay for monthly service at the home we were using. We always used the WildBlue Select Package, so were paying $69.95 per month for our service.

We had WildBlue for 8 years because we live in a rural area with little choice, OR SO WE THOUGHT. Despite paying $83.30/mo, we were always approaching maximum usage no matter how much we tried to limit it. The first real issue we had was when Exede bought WildBlue. On the homepage it is written that access after midnight is free. Okay, we thought, great! We don't need to be so deprived... so we waited until after midnight to access sites with heavy graphics. Bad move. The meter maxed out. Customer Service informed us of our error; we had read the page wrong because that perk only goes to those who sign an Exede contract. We did not want any more contracts with this company, but we agreed to pay more for the Pro Package to get more bandwidth. But, guess what, that Usage Meter just kept moving on up.

I am surprised to see so many negative comments about wildblue. I thought Hughes Net got all the bad rap. I was raped, sodomized, shot, kicked when down, tarred and feathered by Hughes Net. I was so messed around that I made a video about it and put it on youtube. I cannot fully express my dissatisfaction with those thieves. I live in the boonies so I can only use satellite.

I've been a customer for 4 years, upgraded to WildBlue Exede. You name it, it’s all the same. They're all tied in together and keep telling you that you need to upgrade just to keep you under a new contract. I'm currently on Dishnet at 15gbs and paying over $100 per month. It never fails, 1/2 way thru the month, I run out. Then it’s back to snail speed - several month, actually about 4 months. They said I used all the time in just 3 days. Come on, what a lie. It is utterly impossible for that to happen. Would not do anything but give me a courtesy 1gb.

We had Wild Blue for almost 2 years and like others who have complained we had very crappy service. We called and canceled our service which we knew we would have to finish paying our last few months of the contract. The thing that seems so ridiculous is they expect my husband who is elderly to climb an extension ladder and remove a part from the dish that they installed on our roof. If we would have known this we never would have had their service. They also said if we need to speak with customer service on any related questions of our cancellation we can be charged. This is in so many ways not right. They have you either way because they have your credit card number and can charge for what they want.

I recently moved and was actively seeking a good internet service. Somehow, Exede was the first company to pop up for the local area. I was very skeptical due to their prices, but they said my location would not be serviced by other major companies due to the proximity. So, I gave them my info and they installed the dish. For the next month, I experienced lousy connection and slow service. I hardly ever used the service and STILL somehow had a data limit alert on my account. I didn't think this was possible.

I made a simple complaint and it improved for a short time, but they wanted me to go to what they call Exede. Before it was an invitation and later they show their true colors! They almost demanded that I get it and my home was in repair and still is. Finally, after many complaints of drop out and speed decrease they told me, "maybe you need our next step up" which was another 19 bucks. I was paying 49.95 and they wanted another 20. I cannot even communicate at 70 a month now.. all I am signed up for is just internet.. no frills! Many searches do not load at all! I have called them and it did little good... get our Exede? I want honor in what have first.. then ask me! Still 70 a month a little to no internet and they want to blame me for not having Exede? They lie at the top and we know, like Obama, they seem exempt!

I had the 25g package and when I called customer service to drop my package back to 10g package before I get billed another $180 plus dollars, because we no longer need the 25g for Netflix, the Rep said she could not go ahead and change it in the system because it would slow my speed down until it renewed on the 16th which would be 8 days of slow service, keep in mind I have already payed them the $180 plus for my gigs. So if you are looking to purchase Wild Blue, just get ready to have poor customer service and terrible programming from this company and don't expect them to be able to help you when you call in. When my contract is up I defiantly will be getting another internet provider. They are clueless at Wild Blue about customer care.

I upgraded from Wild Blue to Wild Blue Exede. They erased ALL of my emails and address lists in the process. It was a disaster. When I contacted them about it in writing, they never responded. While on Wild Blue, my normal usage was about 7mg/mo. On Wild Blue Exede, it suddenly has zoomed to 18mg/mo with practically no changes. When I contact customer service, they have no way to determine what has happened, when the usage is occurring, or anything else that would be helpful. They have a 15mg limit for normal use, and an additional 15mg for off-hour (2am-8am EST) use. I am often up at 6am working on the computer. No matter, nothing is ever charged against off-hour. The extra amount is not available, despite the terms of agreement.

I was lied to from the start by Wildblue Excede. Before even signing up I was first lied to by Direct TV. I was going to be moving and decided to use Direct TV at my new rural residence and I asked them what companies in the area provide 24/7 HIGH-SPEED UNLIMITED internet service. I was told there was only one company in the rural area and since they partnered with them they could connect me to order it and they sent me to Wildblue Excede. Direct TV also told me I would get just one combined monthly bill because it was a package deal. I signed up with Direct TV and then also with Wildblue Excede and nope, I get 2 bills, one from each and now Direct TV tells me they have nothing to do with Wildblue Excede.

After horrible service and being told that the termination fee could not be waived, I wrote the BBB about the misrepresentation of services. The next day Viasat contacted me and refunded my early termination fee. If you notify the BBB, the viasat office is in Colorado, so you will have to file the complaint there. Viasat, Inc. 349 Inverness Dr S Englewood CO 80112-5882

From day one, I had trouble. Their customer service is completely unresponsive. The data limits are not specified on the account in the beginning. Only when you've bought some music, streamed some video, download ANYTHING or read your emails do you realize the limit. ANY cloud cover for more than 3 or 4 hours means no internet service. I cancelled my account while still in my contract (paying the early termination fees) because the service is so unreliable. Then, they expect me to get up on my roof to remove the Tria from the satellite to ship back to them.

I was not told I had data limits when I signed up and lied to about a 30 day period to cancel. I do not game or download, but I do have a home security system with one camera and occasionally I will watch the live feed. Apparently, this ate all my data. After 2 weeks, no more data, no more internet during the day. Before that, very slow speeds. I was thrilled to pay the $345 termination fee. Really. Heed my warning.

I got DirecTV and their internet service which was Exede/WildBlue. It was fine for the first few months but now I cannot get my Wi-Fi connection to work half of the time. I have called the customer service for both DirecTV (who now acts like they never heard of the company) and ViaSat/Exede/WildBlue customer service only want to talk Me through fixing the problem over the telephone. I am not a computer geek. I became So frustrated I almost started to cry. This is the worst company I have ever seen or had to deal with! But now I am stuck for the rest of this two year contract. I am through with DirecTV and their internet service through Exede. You have now been warned.

Ordered Excede and was promised 12GBPS download speeds. Testing at 10 different internet speed sites proved at best I get 8 GBPS download even on sunny day. Also, the modem is caught in some sort of weird upload loop where the light stays on all the time unless I unplug the modem. Sounds like "helping the consumers consume" and Wild Blue thru Direct RCTV is a rip-off. I don't use twitter or Facebook and don't upload pics. 95% of my usage was from uploading.... HUH? Don't get this service.

On July 29, 2013, I called DirecTV to bundle TV and internet. I was switched to another Dept. for internet and received Excede. Both DirecTV and Excede salespeople on the phone told me how both dishes were 99.9% reliable and never told me that rain or weather would affect TV or internet. Excede said that before they could install the dish I had to pay 49.99 and I would get a refund on my first bill. I asked them to not take that out of my account until the dish was installed which was Aug 6, 2013, due to the fact that I only get paid once a month on the first and that is retirement. They said they wouldn't take it out until the install date of Aug 6, 2013, another lie. But they took it out that day, July 29, 2013.

I received a phone call from Excede they must have bought out Wildblue and they wiped the debt out and said that Wildblue equipment did not need to be returned because the company no longer exists. They need to let their customer service reps know that this is the policy. I am grateful to them for handling business.

Last year, I was pregnant with child #2 and moving into a bigger place and decided to pinch a few pennies. If I signed up with WildBlue and had auto payment each month, I could save about $20-30 which for a family of 4 with higher rent was a great deal! Well, in the long run, it was TOTALLY not worth the saving $20 a month! Their services SUCK! So so slow and to get ANYTHING remotely simple done, I had to stay up past 12 to get anything done, even as simple as paying bills! Being signed into a contract, you are left paying 15% of each month's bill you are pulling out. Ok, I guess I will have to suck it up and pull out early because I can't handle the terrible service. In one week, with doing very little, we used all of our data and would have to go 3 more weeks and we didn't do anything!

Just like everyone else, I have SLOW service and cannot even use Netflix until after midnight. I was told that invoice for service would be sent to my email. Come to find out, Excede, Wildblue or Viasat, not sure who I have service with, bills my card and withdraws funds whenever they want. I was billed $49.99 and 9 days later billed $75.36, which was withdrawn from my account without my knowledge. I didn't know until I checked my bank statement and seen the debits. I sent email to customer service asking for explanation. Still have not had an answer. I'm going to contact Attorney General's office and see what can be done with this company. They have to be stopped and held accountable. I assure you if anyone you know was scamming people and basically stealing their money, they would be arrested and charged. Why can this company do it and get away with it???

Like so many of you, I signed up for WildBlue (or Exede, I can never understand the difference) when I moved to a more rural location. They installed the satellite and then began delivering me poor internet access, with frequent outages, etc. Whatever. When I had an opportunity to move eight months later, I called to terminate service and they reminded me I'd owe 15% of the unused two year contract, and that I had to crawl up on the roof and remove the satellite equipment myself (I'm 63 and not in top shape). Fine. I got the stuff down with the help of a friend. Moved. Waited well over a month for the box to come so I could send it back. Two LONG (mostly on hold) phone calls got me the box. Shipped it right away. Month goes by, and I get a bill for over $500! I call (long hold) and get told they don't have the equipment; I must pay $300 for it, plus about $200 penalty for early cancellation. I tell them they have the equipment, and FINALLY someone admits yes, they have it. They adjust the bill to $220 or so, and I pay it, and I'm assured - this is it. You're done.

We had an appraisal company with four appraisers that used LESS THAN 5 gig a month at this very site. Only exceeded the 5 gig two times in six years. Now that we have moved the appraisers into town and have signed up for WildBlue, we can't get through the 3rd week until we (exceed) the max package of 15 gig. Now I am 63 years old and she is (I'm not going there)... It is obvious that we are not even getting close to that amount of band usage. But TRY to tell them that. They will not even send me a new box to try.

I have filed a complaint with the Better Business Bureau and filed under a bait and switch advertisement. The reason being is because I asked questions about the contract and package I was purchasing that was falsely translated. I was told I would receive 12-15 Mbps and the only thing that may be obstructed is streaming of video and music. Half way through the month I could not do basic web browsing, only allowing html format or not completely downloading a page. I was told by a supervisor the employee must of confused my package for the EVO package and I can either pay more or pay early termination fee. I will not be held responsible for employees falsely translating information to make a deal. I suggest you do the same.

I cannot get through a month without connectivity issues. When it does work, it is often slow. When I force myself to stay up past midnight for their free connection time, it is often down or slow. Technical support is nonexistent (unless you want to pay for a service call). They are rude, patronizing and most importantly unhelpful/unresponsive. One month, the data usage meter showed me using the internet when I wasn't even here. One month, it was down for 3 days.

I have been through the wringer as all the rest of you. Unbelievable. I'm especially disappointed that a fine company, Direct TV, which we've had such great customer support from, has relegated their internet service to these yahoos. In waiting for them to send the return box now over a month (!), I want to send it to them directly without waiting any longer, but of course, they only list a PO Box on their supposed "contract" I finally discovered on the internet. Did anyone of you happen to still have this address? Please post if so! Thank you!

Have you ever moved to the country for some peace of quiet or to get back to your "roots?" Well it turns out when you do this company is lurking in the dark waiting to take your wallet and illegally force you to it! I was told that I could cancel any time and I would have 200ms ping so I could still play online games. On day one I called customer support. (The system constantly hangs up on you. I'm guessing so you just get frustrated and they don't have to help you.) After 2 hours of attempting to reach somebody I was told that 700 ms ping is what I can expect. Long story short this company is dishonest and absolutely has horrible service in all aspects. STAY AWAY. You will get cheated, you will be disappointed and they will do everything they can to make things difficult.

NEVER DO ANY BUSINESS WITH THIS COMPANY!!!! THEY ARE THIEVES AND LIARS!! I moved to the country and hooked up my internet with DirecTV, a company I trust and like. DirecTV told me about WildBlue (who is either Exede or ViaSat depending on who knows what) and I signed up for their service after talking to the WildBlue rep. She wanted my credit card number and I was suspicious and told her explicitly that I do not approve or condone any charges on my account. She said it was a one time thing to sign up for the initial service and my card would never be charged without my consent again. I was leery, but signed up with them anyway since I have trusted DirecTV for over 8 years.

Do yourself a favor and don't EVER get involved with this company. All the reviews are true. My fiance and I are so outraged by this that we are contemplating taking them to court. We are both attorneys and understand the injustice of tricking people into signing a 24 month contract and then charging early termination fees when people realize that the internet service rarely works. They don't have to hold up to any part of their bargain and they will make their customers miserable then for wanting out of a deal such as this.

I'm a new customer. I live in a rural area. I opted to sign up with DirecTV for TV service. I asked DirecTV if they knew of any "Internet" provider company. They suggested their partner "VIASAT". So believing DirecTV would NOT suggest crap for a partner I willingly signed up. BOY...is/was that MY MISTAKE!! ViaSat has a working relationship with a sub company called "Wildblue".

Twice now after negative experiences with customer service my password to my Wild Blue account was reset without my knowledge or permission. I was logged into my account to retrieve the number to call them and after attempting to log back into my account after our contact discovered my password had been changed. I live rural and have no neighbors within a mile and the only device I have which uses the internet is my cell phone which has Data Sense that tracks my wifi/data usage. According to Wild Blue I used 15gb of data in 5 days this month (no streaming, downloading or anything except browsing Craigslist) when I don't even use that much over the course of 2 months.

I signed up with Wild Blue while living in an area that did not have regular cable and internet services because it was a very rural area. Once I moved and shut down the service Wild Blue was supposed to send me a box to return their equipment. I tried for over a month to get this box. I called several times but never received it. I even offered to go to the local UPS or FEDEX and pay to have the equipment shipped but they insisted it had to be their 'special' box. After over a month of trying to get this box they charged my $325 for not returning the equipment, even though it was their fault for not send the 'special' return box in the first place. Stay away from this company! They will go out of their way to take you for everything they can!

I called and complained about extremely poor service and WildBlue/Exede stated that I signed a contract and it did not matter. I have had this service for 9 months and it is down 4 days out of seven. They do not respond to e-mails and do not care. They have two-year contracts and all they want is money. I seldom have a day go by that the service drops me every single day for hours. I am forced to use this service now and have no options.

My husband and I decided to cancel Wild Blue service. We were aware there was a $300 cancellation fee. We had it set up where our monthly bills were automatically taken out of our checking account. I called Wild Blue and requested that the $300 cancellation fee be put on a credit card that we use like once a year as I was about to be off on unpaid maternity leave. I gave all information and my card was charged. About a week later I see that Wild Blue credited our checking account $300. I called them because I didn't understand why our cancellation was free. I was told we had no cancellation fee and spoke with two representatives and thought oh that's great - good for us, but I was skeptical.

This company by far is the worst that I have seen yet. When we got our internet it did not work from the very beginning. They did not even check to see if it started up before they left and I was at work so my husband was home whom does not know the first thing about computers. I had called 3x and was talked into how to get it restarted to work right, none of the times they had tried to "coach" me into working it, worked! I than called a 4th and final time to ask if they could send someone out since it was not working and I had already paid for 3-4 months worth of internet when I have not gotten to use it. They said it would be $50 for someone to come out and look and than they could charge me more depending on the issue.

After an awful customer service experience with WildBlue, I wrote a complaint here and a company person sent me an email asking me for my account number and my complaint. The email address she sent which I copied doesn't work. These guys are kidding.

I experienced the same thing as so many have gone through, I wanted to upgrade to the DirecTV's Genies and their sales people strongly recommended I switch over to Wild Blue/ Exede> Via Sat.com they repeatedly mentioned that that way I would be able to use all of the features that DTV offered with their upgraded system. The installer called ahead of the scheduled appointment and informed me that it would be an additional $150.00, Wild Blue C/S offered $25.00 off the monthly fee for 8 mos. The installer showed up at 5:30PM 08/07/13 wearing a DTV Company shirt and his truck had the DTV logo.

I have been a customer of Wild Blue Satellite service for over 8 years at my vacation home. I use their service only about 4 months a year but pay for the service year round. I have been satisfied with their service until this year. I had my service downgraded only once in 8 years when I tried to stream Netflix. Once I understood the impact on my usage, I stopped trying stream. Now that Viacom had taken WildBlue over, all their support had turned bad or worse. My service was recently downgraded and when I called to try to determine why, they had no specific data usage for each day of their rolling average. They could only say that I had exceeded my limits but that I could upgrade my service. I know that I was not streaming data or doing anything that would result in exceeding my usage limits. I had never had a worse experience with a provider. Everyone was defensive and unhelpful. Even, Kenny, the Supervisor I finally reached was essentially a salesman trying upgrading my service. I don't know how much better HughesNet will be, but they can't be any worse.

Wildblue limits your internet usage to 25GB/month, which you WILL use. Not because you actually use that much bandwidth, but because their "meter" is a thinly-veiled reason to make sure you pay more than the advertised rate. If you go over your usage limit, you have to pay for more - at $10 per GB - or your speed will be reduced to about one-tenth the speed of dial-up (and it only works on about every other internet page load - mostly because that speed is actually too slow to use a modern web browser at all).

Exede internet. Where do I start? First, the installer is 4 hours late. Then even though it's free installation, he states their mount for the dish won't work on my house (even though DirecTV had no problem mounting their dish) and the other mount will cost $50, and ask to write a personal check to him personally with no receipt given. I called Exede. They stated that was normal. Once it's hooked up, I realize there is no wireless connection. Installer states, "Oh you need to buy a wireless router elsewhere," even though there is a hiding $10 a month charge to rent their non wireless router (which was not disclosed at sign up). Then the service, it's so slow. Can't watch streaming movies, not consistent enough connection to do downloads, too slow for my kids to play Xbox online. Then there is the data plan..

I have been on the phone with them 6 times and can't access a site I use with my business. I have wasted hrs on the phone and trying to figure this problem out. I have had their service for some time and now it won't work. It is an ongoing problem and they have a horrible customer service dept.

The saga with WildBlue internet really starts with the fact that our internet service is terrible. Connectivity is bad even on blue sky days with not a single cloud in sight. It is especially terrible in the evenings and I may as well not even pay to have it at that point, in my opinion. We recently moved. WildBlue closed my original account and opened a new one for us at our new residence (I had to do this due to my 2 year contract with the company or be charged hundred of dollars).

People, I had the same nightmare experiences recounted by all the posters here. Please, if you have trouble with Wild Blue (and if you deal with them, you WILL have trouble), do not accept their con-game. You do NOT have to buy your way out of any contract with them because they are perpetuating a scam, pure and simple. Here's what you do: FIRST, tell your credit card company about the scam and tell them not to accept any more charges from Wild Blue. NEXT, file a complaint with your state's Attorney General's Office. FINALLY, tell Wild Blue you will NOT honor the contract, since they are thieves, and if they don't like it, let them sue you (which they will NOT even try to do). Believe me, I did all of this after five months of "service" from Wild Blue, and they never got another dime out of me, nor did they try anything to "ding" my credit. You have NOTHING to fear from these crooks. They KNOW what they are doing is illegal. They make money by intimidating and defrauding people. Don't fall for it.

First, our installers installed our dish wrong. Broken seal, had to deal with lag/no connection for months until they sent someone out to fix it. The installer did not run enough cable, nor explained anything to us.

This company charges an initial fee of $49.99 with free installation. I received an email confirming my installation would be the following Monday from 8 am-12 noon. The day of installation, they called me at work to verify they would be installing at 4:30 that afternoon. When I told them it was supposed to be that morning between 8 am-12 noon, he told me I was mistaken, so I pulled up the email and read it to them and he told me it was my mistake. When it became 4:25 that afternoon, I got a call saying they would not be there until 5:30. Then at 5:30, I got a call stating they would be there in 20 minutes. Finally at 6:55, the technician showed up and basically told us the service wouldn't work.

Weather outages - We had no service when the weather was bad in Kansas City, Missouri. Another time it was due to the weather in Minneapolis, Minnesota (told to by their Indian customer service people). Only problem is that it's over 1000 miles away from where we live. Upgrades in their service completely knocked out our service. Weather interruption was so often that we were paying for no service. The internet is so slow that our system would go into sleep mode. We cancelled our service and they still tried to collect. We were sold high speed internet, but it's so slow that my wife had to drive to the University to do her research on a high speed system. Wild Blue is a con.

The service would cut out repeatedly for short periods of time (seconds to minutes). It did not work well in the rain and did not work at all when weather was severe. The installation a year ago was problematic with the first technician not doing the job and the second taking far too long for it. The speeds, when I checked them, were often not at the advertised speed. The cost per gigabyte was high and the amount of gigabytes allocated per month was anemic, even for what I consider to be ordinary internet usage today, not even counting trying to use Netflix of other online services to watch TV programs. Even paying the exorbitant disconnect fee, I will come out ahead financially by switching to another service which is both faster and has unlimited bandwidth for the same monthly fee as the lowest bandwidth option with Exede. And, the new one works in bad weather. I cannot recommend this service.

I signed up with Wild Blue and had service installed on June 7th. On June 9th, I had to call Customer Support because we weren't getting internet. The call center told us it was not installed properly and scheduled a tech to come out. On June 11th, we had to call again and were told we did NOT have a service call scheduled. This happened again later in the week. On June 15th, the service tech DID NOT show and I called Customer Service. I was told a service call was not scheduled, when we had scheduled it 3 times for the 15th. The call center has a bunch of idiots taking phone calls who really are only there to collect a check. It is the worst service I have ever had to deal with.

How can a company rip millions of dollars from consumers and get away with it? Where is consumer protection when companies like Wild Blue Satellite Broadband steal money from consumers? They have a marketing ploy that does not tell the truth until you go over the cancellation policy and at that point it's too late and you're out $500. Government officials, please help us. This company is stealing from consumers!!!!

In Jan. 2013, I signed up for Wild Blue. It worked for the first week. I only use my internet to check email and to check the web about once a week. What a nightmare!!! I called Dish TV to see about getting satellite service. The man I spoke with on the phone was very nice. He told me that the first payment had to be either on a credit card or EFT from my checking account. After the first payment, I could then get paper bills. I don't give out my checking account number so I had it put on my credit card. What a mistake.

We required service on more than one occasion. Service was scheduled and no one came. We cancelled service and was told by the tech who took it down that a return kit would be issued. We noticed in June that Via Sat communications had taken $59.21 out of our checking account for every month except February. We never received a kit and was told by Via Sat on the corporate level that we never cancelled even though they saw the service call to remove the equipment in our records. I spent over 30 minutes trying to get this resolved. Apparently, they didn't charge us for February because they gave us a credit for making the service call to remove the dish?

This started off ok, I didn't really expect much. Boy, was I right. Broken data usage meter my **. This is a gang of crooks that are centrally covered by lawyers as they gouge people out in the sticks. Man. Really un-American and ugly. This sorry service is a travesty. I'm fairly certain their day in court is right around the corner. Can't watch movies, can't do much of anything. Rhapsody and YouTube, Facebook all eat up 10 M's in a few days. And, get this, I did NOTHING for a whole week, went back to see if they said I did, and 7M's were gone.

Three things you need to know before you sign up:

I purchased a satellite TV package that included Wild Blue internet in November 2012. I bundled so I would get the discount. I never got a discount. I had service the first day and after that, it went up to 7 days with no service. No repairman was sent to my house as was promised. By January 2013, I had only received service for a couple of hours a week, and still no service repair or even a call back. In February, after many calls, I decided that there was no need to even try and keep this internet. When I requested it be disconnected, I was told that I could disconnect, but I would be charged for not fulfilling my 2-year contract. I got nowhere over the phone explaining that they (Wild Blue) were the ones that had not held up their end of the deal.

I would have not even given them 1 star but that is the lowest you can give on this site. I had Wild Blue and it became slow as dial up so they talked me into getting their new Exceed internet service. They never told me if dissatisfied, I could not go back to Wild Blue. It started the day they came and hooked up the new service. Service came, hooked it up and said we had internet and left. There was no mention of what to do if there was a problem or if there was a question; they just left. They were not gone for 2 minutes and, lo and behold, off went the internet and I could not get back on. I did finally get in touch with Exceed and they gave me the phone # of their customer service.

I'm so furious right now my head hurts. Seriously, I don't know what to do about this. I feel like this is highway robbery. This is by far the worst internet ever. I signed up with this on the 8th of this month and wasn't even told about a contract. Before signing up with this, I told the man I use the internet for everything really. I love games and Netflix. Guy told me, "That's fine and you did the right choice of choosing us." Well last week, my internet was cut off. I didn't even understand why. I was sent to several people until finally I got to the right one that could help me. The woman told me I had to pay the bill, which let me remind you that I just signed up with them on the 8th. She told me they are strict on the first few payments but after will be fine.

Any updates on the lawsuit? You can add our family to the large number of people screwed over by Wild Blue. DirecTV referred us to this horrible company and our installation date was 4-22-13. We called on 4-26-13 to cancel due to the Internet not working wirelessly after attempting with two different modems and (like everyone else here) we were told they would be charging a "breaking the contract fee". The contract they have on file was electronically signed, but not by us! I have filed a BBB complaint and refuse to pay their ridiculous fee but am at a loss with how to get the word out to others. This company runs a big scam and shame on DirecTV for recommending them!

I have been a customer with Wild Blue Satellite internet service for 5 years. Last year, when they went to the Exede service, I bought the 15 gig a month service. For the last 11 months, I have been questioning Wild Blue's monitoring of my usage. They claim that I am using almost 1 gig a day and I am not. I don't stream large amounts of video. Maybe 15 minutes a day on the high side. I wait till after 12AM to do any large uploading or downloading during the free time (12AM to 5AM). I have, over the last 11 months, filed 9 tech supports tickets to try to find out what the problem is and not one time has Wild Blue contacted me back with any information.

I just moved from Comcast to DirecTV and was told I needed to have internet service. They recommended WildBlue and when I contacted them, they said I had to pay upfront for a two year program and I have a credit score of 740. I paid $304.64 at that time and was told I needed this program for HD and the programs I was getting from DirecTV. Within 24 hours of receiving the system and being set up, I was already out of my internet speed. My TV kept flashing letting me know I didn't have enough speed to run the programs I had received from DirecTV.

I have had Wildblue Exede for 3 years or so, and not once has it operated properly on a consistent basis. Around November last year, when we were getting almost no internet or technical support service at all, I was told it was due to them having an updated and new equipment (ak.a. computers, router) and that changing to Exede would fix our problems. Yeah, right. For the first month (the warranty period no less), Exede worked very well. As soon as the warranty period expired, or shortly just beforehand, the service went back to its usual unreliable self. For a month, we dealt with Exede's so-called technical support (a bunch of telephonists who read off a piece of paper and are not technicians - according to more than one Wildblue tech) who kept making us jump through hoops, telling us that it was the weather, our computers, the router, and everything other than taking responsibility for the problem themselves.

I cancelled service with this company one day after install because it was so bad we couldn't even connect to internet. I called their customer service department and sat on hold for a total of three hours on and off trying to get tech support. Finally, I had enough and cancelled the service. They refunded back the $61.99 and never once told me I would have to pay an early termination fee. This was all back in January. I got a bill in the mail for $659.03 today and was dumbfounded. I called them of course and they told me it was for a early termination fee and unreturned equipment! I returned the equipment back in Feb.

New customers beware! I have been a WildBlue/ViaSat customer since 2009. I have never had issues or received emails stating I was on the verge of going over my usage until the 3rd of March. I received my 1st email stating that on the 3rd. I do not do gaming or even watch videos or movies (because they take too long to load and buffer forever!). My usage is less now than it has ever been in fact! So I called them and asked questions of why. Pretty much, I was given the same answer of, "Sorry, Ma'am I cannot help you with that." I asked if there was a supervisor I could talk to and the customer service person said (very snippy I might add), "They will just tell you the same thing ma'am."

I called DirecTV to see when my contract was up and was going to cancel. They talked me into going with WildBlue and staying with them with a really good deal. They did not tell me about taking the payment out of my account every month. They took $117.48 out of it. They did not disclose anything about giving my card number to WildBlue, or ViaSat, or whoever they are. They did not tell me about 10 GB l ran out in a few days. I have called them several times to cancel, but they will not send a recovery box until I pay them over $400. P.S. I canceled my card so they could not get to my money.

Buyer be very aware. Service is terrible, internet was dropped daily and troubleshooting was pathetic. I never received a contract in writing and the termination agreement turned out to be different from what the sales person claimed. I was kept on hold for incredibly long periods of time and was overcharged on termination. Then they wanted to charge me for an extra month's usage when their site and phones were down at the end of the month so termination was not possible until the start of the next month.

They are horrible! The customer service is rude! I am not a gamer or watch any videos or anything that should have taken up 10GB in 2 1/2 weeks, but I went over somehow. Now I have to go online, type out some huge password to keep checking my usage with Wild Blue. Okay, Hughes Net was 1/2 the price with double the GB. So I tried to go with them. Wild Blue said because I am breaking a contract after one month of despising them, if I break it, they are charging me $345.00 to my CC. After 38 minutes of being on the phone waiting for a supervisor, who was so rude and did nothing to remedy the situation, she did want me to upgrade.

I signed up with WildBlue and did the 2-year contract as required. And actually, the first year, I was pretty pleased, compared to dial-up. We got an internet accessible TV, and it was all downhill from there. We downloaded only about 3 movies and, all of a sudden, we were slowed down, for too much usage. And the downloads were poor, at the top level package. The movies would take forever to download, and usually before the end of the movie, it would have to stop to continue to download the rest of the movie. It was very frustrating. They had told me that the highest-priced package would handle internet shopping, gaming, and movies, not so. I can't count the number of months that we were slowed down from that point on, even though I stopped downloading movies! Being slowed down until your usage reaches a certain level is so frustrating - it might as well be dial-up! I have switched to another satellite provider, and the speed is so much better than it ever was with WildBlue. Stay away from WildBlue!

They cancelled service on the 29th when my billing date was the 28th. First they said they had credited my account. Then when it never made it back to the credit card used, they requested we send them a copy of the bank statement showing no credit. They then stated they will not credit for any unused service. This is contrary to the Wild Blue agreement. Their response to that was that terms are subject to change.

They want to stick me with a 2-year contract that I never signed and did not even know was needed until it was sent to my email already. I do have on video from the person that installed saying I did not sign a contract as much, much more. The company has yet to have called me about it or email me at all about the matter.

In November 2012, while upgrading my DirecTV, the sales representative convinced me to upgrade to Excede. It was $10 more, but I'd get a $10 credit for 6 months; and it would be faster download time which would be needed if I wanted to download shows/movies. So I switched from Wild Blue, which I never had a problem within 18 months. Since the switch, I have had nothing but problems. I downloaded one movie and used half my usage for my first month. My first bill did not include a credit for signing up. By the time I got the bill, they had already charged my account. I called and they did give me credits so my next month was free.

I recently installed service on January 10, 2013. That evening, the installer electronically signed that all was ok (I had to leave) and went on his merry way. I got home, downloaded two movies from DirecTV and went to bed. It had been about five hours and I received an email stating that I was at 70% usage already. I thought this was strange, so I called them and explained that I hadn't even had my service for 10 hours yet. Nothing else (not even my phone) used any Internet from Wildblue. I was put on hold for 40+ minutes and because my account was so new, I had to call back later.

This place you can’t get to answer the phones. They took out of my account at the bank over $144.00. My cost was to be $49.99 a month. They take over $70.00 a month, every month. I want it to stop and give my money back and the service sucks. My dialup was faster than this.

When I moved in December, I was going to be spending the next 6 mo. in a rural mountain area. Originally, prior to moving, my current provider had told me they provided service in the area but that agent was incorrect, so we had to research new service. We found that only two satellite companies provided service in the area. Based on our phone interviews with each, we chose WildBlue. The sales agent asked how many devices I had connected to the internet and I counted up 12 devices (1 desktop, 2 laptops, 3 tablets, 1 gaming system, 2 TV Satellite DVR receivers, and 3 Smartphones). I explained that we were constantly connected. I classified my usage as very high. We were told by the agent that we would be able to do all of that with the 25 Gb plan. Note this is their highest data package. At the time, I had spent the last 10+ years with cable and unlimited data so I had no frame of reference whatsoever to know whether that was true or not.

(866)-787-3288 ext 21315 is the direct supervisor line to the company Transcom contracted for Wild Blue customer service. The supervisors can waive the contract fees and give you credits and discounts instantly. When you call, they'll tell you to call another number but ask their name and threaten to discount services. I had a $300 (equipment) charge waived and all early termination fees waived also in 5 minutes. It took a month to get to this number but it was all corrected once I took my complaints to the supervisor hotline.

Something got misaligned in our system according to WildBlue, necessitating a service call. The independent company that installed our equipment no longer works with WildBlue. The WildBlue customer service rep told me that they needed to reassign our account to a new independent installer, and that will take 2-3 days. Then I'm supposed to call to schedule a service call. Two things are intolerable: 1) it's idiotic that it takes 2-3 days to reassign the account; 2) it's intolerable that I'm the one who must initiate the service request; I've already called three times to get service. I lectured the corporate representative on proper service to clients. All I got was a bureaucratic "explanation" on why it is the way it is. We are terminating WildBlue in the next few days.

I bought my house in February of 2012. In March of 2012, due to not having any choice, living in the country, I signed up with WildBlue aka ViaSat for their 15gb internet plan. The salesman I spoke with assured me that my children would be able to play Xbox 360, watch videos on YouTube, Netflix, etc. just like they had on DSL. This is an outright lie. If you do this, you will exceed the 15gb plan in a few days and then be at dial up speed (56k) for the rest of the month. That is, if you have service.

Based on their assurances of high speed service and low pricing, I signed a contract for a 2-year agreement for their 10 Gb plan. The actual service I receive is not what they advertise. Their service is so slow that websites are constantly timing out before downloading. I do not ever actually receive anything near their advertised upload and download rates. If we have a frost, their service fails to work until I go throw a pan of hot water on the dish and receiver. The system fails to function in every rainstorm, and a thin scattering of snow also shuts it down. Their charges were not as advertised. My bill that was supposed to be $59.95 suddenly rose to $79.95 for no reason I can determine. They never answer their service telephone line when I call, as all I get is a computer telling me there is a "30 minute wait due to the high volume of calls," so you cannot actually ever deal with them. I consider them to be liars and thieves.

This company has been absolutely horrible. I got the service in October and was told I could cancel within 30 days of receiving the service if I did not like it. I called and canceled on November 6, 2012. I was told I would not be charged an early termination fee. On December 28, my bank account was charged $383.74. I called on December 31 and was told I never called to cancel and that they shut me off on 12-17 for nonpayment. I called again on 1-5 and was told I never called in on 12-31. So they put some kind of ticket in to have it researched and said they have no record of me even calling at all.

I have been calling every month to find out what my usage is, and I never get an answer. When I call in, they say the system is down and to call back later. I go to the website to log in, and it doesn't recognize me even with the information they sent to me. I called them today, and they have a one-hour wait time on their customer service call time. What kind of business makes people wait on the phone for one hour and their chat online doesn't work either? They are terrible and have horrible customer service.

I signed up for Wild Blue because my DSL service was so far below the up to 1.5 mbps they advertise that I thought I was being ripped off. At 12 mbps, I thought Wild Blue would be a better deal even though it would cost $20/month more. I realized that there was a 10gb/month data limit, but as it was described, it seemed that this would be acceptable. After only a few days, I realized how restrictive the 10gb/month limit was. Also, because of the time to ping, their up to 12 mbps download speed is irrelevant until you start downloading a file or video and then you run into their 10gb/month limit.

Though they are friendly on the phone, they have not been truthful or what I would call honest. They advertise up to 12mbps. Of course, I know "up to" is a flexible term, but I did two speed tests and came in under 4. The installer said I should definitely go with his company instead of DSL. DSL comes in at 5.5, so I immediately cancelled. I was told money would not be charged. It was. I was told to return the equipment in their pre-labeled box. I did. They claim that they never got it, so they charged another $320. I called and texted online and asked for tracking number both times so I could prove they got it, but they refused. I think, to tell you the truth, their slipperiness should end up in class action. Now once again, legally in California, despite their no class action contract, that language has recently been declared illegal in California.

I made the mistake of upgrading from WildBlue that was working to Exede that is the most undependable Internet service I have had. My problems match everyone else’s I have read. Many times I get error messages, server unavailable, and website unavailable. Tech support told me it was the router but even removing that, the same problems have been there. The tech support woman from Las Vegas told me that she was done, that they could only get us on the Internet and that the fact it wouldn't work from there was not their concern. Halfway through paying a bill or sending an email, it just shuts down. It makes me sick that we must pay for two years for something that does not work.

Wild Blue charged us $103.95 to install the dish and run the wire 10 feet. They charged us $59.95 a month for a service I found was not even 1-step above dial up. Further, they were supposed to notify me (via email) when I reached 80% of my allotted usage, but they did not. Instead of just charging me extra for going over, they slowed my bandwidth down to a snail's pace. We tried for 2 days to download a file that should have taken 5 minutes. We could not do it! We complained and complained and they said it was our old computer. So, we upgraded to a new computer and still nothing changed.

I researched Exceed/WildBlue around May of 2012 (I found out they were putting a new satellite in orbit) and decided to use their services despite the complaints. I was told I would get 12 megs of speed and have yet to see 10, and 90% of the time, I speed test at 2 megs. I, too, have called in and they say everything is good! I mention about cancelling and they say that I will be charged "cancellation fees." Why? They aren't providing me with the services I am paying for.

As of today, 12/3/2012, not one call or email (other than a sales ad from WildBlue). WildBlue claims they have us under a 24-month agreement and that we signed it online. However, on the date of install, the DirecTV guys had my wife sign a DirecTV Internet Agreement that shows for 18 months. Neither my wife nor I signed anything online. WildBlue said we did it when we set up our user name and email. The DirecTV guy set that up at install, not us!

We live out in the country and my wife and I have had Wild Blue for three months and most of the time we cannot get online. I have called their service department and have sent emails. All I keep getting is they are working on fixing issue. I did get an email saying their system had a glitch and they are working on fixing issue but still bill me almost $100 each month for service I am not getting. Each time I call, it takes almost one hour to get someone on the phone and they keep telling me the same thing. But they do inform me I have a two-year contract with them. At this point, they have broken their contract with me. I have filed complaints with FCC, BBB, and a few other places. Don't wast your time or money on this company. Get another service provider if you can.

I have had Wild Blue for years and then someone hacked into my computer and my emails. For three months, I could not open my Wild Blue account. After numerous calls to the company, I was told it didn't matter what I expected, that anyone has access to email and they can't control hacks. I was told if I cancel my account, all emails would be lost in my other email address (this was a lie). This was not just one person but a few that told me the security system was not responsible for people getting into my emails.

This is absolutely the worst service of any type of business that I have ever experienced. Most companies would be out of business if they behaved like Wild Blue. When we initially signed up, we thought 10GB would be more than enough for our needs. There are only 2 of us in the household, and we don't play games or watch movies, although we do watch a few short 3-6 minute YouTube at the most a few times per week. Otherwise, it is email and reading at news websites. There was no information provided when the contract was signed and it is a 2-year contract, plus the satellite dish - about normal things people do on the internet that could use up their gigs. Most people are not sophisticated enough computer users to know how many gigs are used up when they do certain things on the internet.

Wild Blue versus Broadband Blue - We recently moved from Pennsylvania to rural VA and were told that Comcast Internet was supported in our new area. In fact, it wasn't but we didn't find out about this lack of coverage until we had moved and Comcast had closed our ticket. So needing the ability for high speed Internet (VPN to the company), we started searching for alternatives and found two, Wild Blue and Broadband Blue. Rather than to go into great detail, it turns out that neither service worked sufficiently for us (spotty coverage, service disruptions, claims it worked with VPN were not correct, etc). For Broadband Blue, they were a professional company and reimbursed us for most of the costs associated with signing up for service. We shipped all their equipment back and followed up with them to make sure they refunded us for the extra antenna that didn't work. I was totally impressed with their service.

We have subscribed to Wild Blue for about three months. In the first month, the usage that Wild Blue billed us for fluctuated wildly, causing us to go over the maximum monthly allotment. Yet our real usage was pretty constant. Wild Blue could provide no details about when that usage occurred or the nature of that usage. We simply had to take their word for it. I tried to cancel the contract, but they claimed we had signed up for two years. The next month, even though we did the same things on our computers, basically email with very little downloading of large documents, very few photos and no streaming video, we were so far below our maximum that I considered going to a lower usage plan.

When we first started with Wildblue four months ago, we were thrilled with the speed, which was great compared to what we had before (Verizon, which has simply given up even trying in our rural area). After a peaceful first month at the minimum usage allowance, suddenly we were cut off in the middle of the second month, because we had supposedly used up our Gs; this although we never download movies, TV, or anything. All we do is email and check the freaking weather!

I was seeking a new ISP and received a flyer in the mail from this company. I called WildBlue and was told over the phone that this would meet my needs. I was billed $49.00 for service and $108.00 for the first month’s bill. After two days, I discovered that this ISP would not meet my needs and I called the company. I was told they would review the call and if I was misinformed, the early cancellation fee would be waived. The next day they withdrew $301.47 from my bank account for the early termination fee. After the call was reviewed, they told me they would waive the early termination fee. I have continually called the company to get my fee refunded and have been told 5 times now that I would receive the refund within 3 to 5 business days. The most recent call was today and I was told the same thing by a company representative named Jacques (employee ID **). This is the worst company I have ever done business with. Don't waste your time and certainly don’t give them your banking info.

Tricked into 2-year upgrade with free "trial" - They called to tell us that there was a new, wonderful satellite and we have 30-day free trial. Only once we realized it was marginally better at best, they notified us that there was no going back to the old system. Our only choice was to disconnect service altogether. It seems a deliberate strategy to get folks off the old, outdated satellite. We would have been able to use that old satellite on a month-to-month basis until something else came near. I would never recommend this company. In fact, I will be dissuading anyone from connecting to them!

Do yourself a favor and stay as far away from doing business with Wild Blue as possible. Their speed is a joke and is the worst of all the providers I have used. There is no cable where I am living now. They give you a measly 7.5g which gets used up in massive amounts if you email or download photos, watch YouTube or news videos, or listen to online radio. I have gone over my usage every month since I started using them because the area I live in is too remote for cable and it was them or Hughes. Bad choice on my part, I guess. After last month’s reset, my usage went from 7.5g down to 5.9g in the first week, then down to .6g remaining usage within the next three days. That left 20 days with only .6g left before exceeding my limit. For the next 17 days, I surfed the same as the first 10 and checked my usage daily which remained at .6g for a balance.

I will try to make this brief but as complete as possible. My saga begins the middle of September 2012. I received a flyer in the mail introducing Exede High Speed internet and to my surprise, it was available in my area. I was currently in need of a service at my new house so I called customer service. Kaitlin seemed very nice and scheduled my installation for about 10 days out (September 28, 2012 between 12-4 pm). I gave them two direct contact phone numbers. I received a confirmation number and everything seemed fine. I waited and that Friday the 28th came around, I left the office around 11:30, ran home and waited 12-5 - no technician, no phone call. A little disgruntled but thought okay so there was some sort of communication problem. I called the company only to be told they came out and no one was home and they left a message on my phone. However, to my surprise the initial service call had the first telephone number transposed, but no one called the second number - plus I was home. It makes no sense.

I cancelled my satellite on the first day of my billing cycle and got charged for the full month in advance even though it's cancelled. They will not provide any refunds or downgrade the service, so I paid $86 for nothing. I had to leave because that $86 service was very bad. I went to Hughes Net for $49. At least I'll start saving money now and have a better connection.

Wow, talk about a horror story. Never ever have anything to do with Wild Blue internet. They also call themselves Excede or ViaSat. Once they get you to sign up for auto draft, they'll steal your bank account by claiming extra charges and sort of hiring an attorney and going to court. You are out of luck. It's all legal and there is no way out. Nice $460 lesson for us. And to make it worse, we cannot even stop them from doing it again although we are no longer a customer. They can draft our bank account until hell freezes over unless we close it, which of course will be done. Pass it on. Wild Blue, Excede or ViaSat - beware of crooks. Wish I know where to post this where everyone in the world could see it.

We switched from Hughes Net and initially were happy. We quit their services in June and I was still dealing with them trying to take money out of our account in October. Don't trust these people. You can only do business with them with automatic withdrawal and then it's impossible to rectify the situation when you quit their services. I will never have a good thing to say about these **. If this is how they treat their customers, then they don't deserve any of our money. Not trustworthy.

I had been a Wild Blue customer since 2006. I had a few problems with the old system but after several months of trial and error and multiple phone calls to customer support, I got the 512 kbps that I was supposed to get. Although I generally had to be tethered to the modem via Ethernet cable, I could occasionally use a router on the fifth Tuesday on an even month and only two people could be on at the same time. Six long years later, I decided to get Netflix. Well, 512 kbps is not sufficient to operate Netflix. I called Wild Blue and they say get their new improved Exede internet.

First of all, I hate Wild Blue! Unfortunately, I must use satellite because I live and work in a rural area. San Diego county! Yes, one of the most progressive cities in the world. I live on the outskirts and have to use the awful satellite service. On my 4th year now and have always had problems with all of it. From the actual service to customer service, which is almost a joke!

I called Wild Blue in the first part of June 2012 to have my internet disconnected as of July 7th, 2012 because we were moving. I was told by the person from Wild Blue that my account was a prepaid account and I needed to call on the 6th of July because my billing cycle ended on the 8th of the month. I did call on the 6th, and I was told that the order to disconnect was confirmed and they would take care of it. I noticed on the 11th of July from an email from Wild Blue that they tried to charge a payment to my debit card but it was refused because there were no sufficient funds in the account. I called Wild Blue again and explained to them that the account was disconnected as of July, the person checked and confirmed this, and said it would be taken care of.

I had Wild Blue for almost five years and the service was horrible the entire time. While complaining, they told me upgrading would solve all my problems with their service, so I did and it made things even worse at a much higher cost to me! There were days without service, can't get through to customer service, and when you do, all they give you is lip service. My service went out on 8/30/12 and I believed it to be the modem, so I asked them to overnight me one and I would install it myself. Nope, that was not an option. So, I asked when the tech would be out to fix my system and they said, "we don't have any techs in your area anymore." They told me I was on my own to find a repair service for the Wild Blue system, and if my repair person ruined their equipment, I would be liable! I canceled and fought with corporate to get the early termination fees waived, and I had HughesNet installed the same day!

My email does not go to my IncrediMail. It goes to trash. I asked WB via email and they sent me a reply to go to a site and it didn't help one bit. I do not like WB at all and this usage crap when I am paying the most for "fast" service, which is not fast. I made a big mistake signing up with WB - oh, but the high hopes I had. What a let down.

I signed up for Wild Blue internet service a year ago. The speed is not even up to dial-up performance. Then if you use more broadband than they allow, they slow your speed down even more. The most recent insult was they sent a tech to check the equipment on my roof, which is their equipment, not mine, and then charged me $99 in addition to the already outrageous price I pay of $79.95 per month for their poor product. When I called and told them I was not paying to repair their own equipment, they promised this month's service would be free. Well, it wasn't. They charged my account $79.95 for the month of September. I phoned them on 8/27 and they said they would refund my money. I'm still waiting for the return of my money to my bank account. They misrepresent their product and lie to people. This company should not be allowed to do business.

I signed up for internet through Dish Network which was my only choice, and they went through a third party which is WildBlue. My house is in rural Nevada. I was told that I would be able to temporarily stop service during months I was not at the house since I am not there most of the time. They charged me $50 a month for a download speed of 1/2meg. I could barely use my email and not much else. It would cost me $80 for 1 1/2meg.

I started out just checking into prices on satellite. Since I have had DirecTV for 15 years, then I thought going with a company whose name is associated with them, then I couldn’t go wrong; mistake. WildBlue will tell you anything to sell. What was supposed to be $49.99 a month has turned out to be about $70 per month. At the beginning, I thought I could cut costs by using my cell as my home phone and get satellite for my internet so I wouldn’t need a phone line. Well now I am already out $300+ and locked in for two years at $70 a month. My phone bill was, and this is the total, $60.15 a month.

I did not get decent internet service after they installed the system. I made over 25 calls in 2 months with no help. Finally, a tech came out and reset it all, but it still did not work. They have since taken over $300.00 out of my checking for early termination. The ** are using this scam to get money for no service. Do not use WildBlue. They are crooks.

We are writing in reference to a problem with the high-speed internet service provided by Wild Blue/Viosat, which started on or around May 24, 2012. The problem with the internet service started about two months ago when we were unable to download a file from a specific site due to a problem accessing this site. It was the first time this happened since we were able to download files from this site since February 2012, without any problems and we never exceeded the usage allowance. We didn't even reach the 70% of the usage. After many attempts trying to download a file from this site, we had to drive 30 miles (back and forth) to the library in order to do the download because we needed the file for work. To our surprise, we did have access to said site using the same computer with the internet provided by the local library. It was then that we realized there was a problem with Wild Blue internet service.

I have had WildBlue for just over a year now. It has not functioned correctly from day one. Multiple calls to tech support, all had a different story. "There is weather over your downlink", "Your router must be the problem", "We think you have a loose cable", and "There may be a service outage in your area." None of these things ever turned out to be correct. After 8 months of non-functioning service, a technician was sent out. He was not licensed to operate on the system and left. The next technician pointed out that the dish had been installed pointing into a tree.

I just had Wild Blue Internet installed and within 5 days, it was down and not working. After calling for 2 days, I finally received a date for fixing the service. I had to wait a week for the service person to arrive. Okay, the day arrives and no one shows. So, I called customer service and they are telling me I have to wait 3 weeks to get it fixed. I told them that when I signed up for the service, they answered my call in right away, took my money and got the internet installed. Now that I have the internet, when there is something wrong and I have no internet - I have to wait 3 weeks. So, I told them to give me my money back and now they are telling me I have to pay a disconnect fee as I signed a 2 year contract - what for? A service I never had or worked? Come on.

When I signed up the first time on July 6, 2012, they told me they would be here on July 9 to hook up the internet between 8 am and 12. Well, the installer never showed. So, I called. The office said, "Oh, no, they will be there from 12-5 pm." Well, no show. But, keep in mind, Wild Blue had already taken my $49.99 off my debit card, what it was going to cost me to get internet (right). Well, when the installer never showed that day at all, there was no call saying he was not coming or anything. So, the next day, I called saying, "I don't want it; put my money back on my card." They said okay. I went with DirecTV not knowing it would be Wild Blue again. So, they take another $49.99 on 7/18/2012. Then, I looked at my bank statement today and Wild Blue had taken another $76.24 on 7/17/2012. Something that is at a cost of $49.99 has cost me $176.24. I am calling PUCO to file a complaint and whatever else it takes to fix this.

We live in rural New Mexico, and have used Wild Blue since 2005. In April of 2012, I noticed the speed got even slower. I received an email that told me I was approaching my max bandwidth and my speed would be reduced. We quit using the service for several weeks, but upon the start of use again, it was still very slow. I called Customer Support, and was directed to a speed test website with the customer service rep still on the phone. When the test came back at less than half of what I was paying for, the rep informed me that FCC approved that speed so it would be fair for all. I filed a complaint with the FCC. Today, 7/18/12, a Dish Network resolution specialist called me, in response to the FCC complaint, double-talked and suggested I seek other service providers. I will do so because Wild Blue cannot supply reliable service. I suggest that anyone having this issue with Wild Blue file an FCC complaint.

I have had Wild Blue at two rural locations; neither met my expectations. Wild Blue is neither capable nor willing to provide the speeds they advertise! On a very good day, the speed might be as high as 1/3 of the package you were paying for. I upgraded to the platinum package ($79/mo) which should have allowed speeds of up to 1.5 Mb, but I never ever saw a speed over .687mb and typically had speeds of 0.2-0.3mb. The service is very slow and often intermittent even on days with only light clouds.

Wildblue's internet speed is like having dial-up access in the 21st Century. My download speed averages between 0.55 mbps to max 1.60 mbps upload speed 0.07 mbps to 0.10 mbps. These speeds certainly do not constitute a price of $79.95 per month they charge. It's worth about $7.95 per month. When you call to complain, all they do is try to sell you more upgrades. I did upgrade and the above download and upload speeds are currently what I'm getting. If they send a tech person, they can charge you to send a tech out to fix their problems. Again, we are in the 21st century. I have had internet access since it started and have never had to pay this amount for access. Bottom line is they are selling a product they cannot provide.

My family has had Wild Blue Internet at the cabin on Whiteface Reservoir in Makinen, MN. For some time we have had issues with slow internet and bad connections. However, it has gotten to the point of ridiculousness, in which there is no connection or Wi-Fi. We have called, only to be put through recorded voice after recorded voice. Finally, after one particularly frustrating time of it, we finally found tech support and were able to fix the connection. This worked, and only glitched when snowing or in heavy rain.

Wild Blue worked fine (albeit slow) until they upgraded my equipment to their "new and improved" Excede back in April. Now I have intermittent service, and they keep giving me the runaround. Today, I was told it must be "an ethernet cable" so I swapped that out and I still cannot get a consistent signal. Deborah of Sandpoint mentioned this same issue, and someone at Wild Blue's repair branch told me the problem actually goes from eastern WA state into Montana. I am constantly being kicked out of password-protected websites and having to log back in. This is the worst service I have ever had. I hope someone can do something about it.

We got service and worked better and faster than dial-up for two months. Then it went to **. We had service guys come out twice. I can only call up one web page at a time. It is too slow to do two. If I am doing something and my husband goes online, then I lose connection. Finally, after listening to the repairman call in, we found out that there is a problem that covers Idaho and Montana. It works fine in Oregon and other places. They are supposedly working on it. Great. It has been three months and still slower than the dial-up we had. I guess we should have gone with someone else for service. Now, I'm stuck with a two-year contract for crappy speed. This really sucks.

This satellite internet service is marginally better than dial-up and cost $86 per month. During the afternoon on a bright, sunny day, the download speeds were okay but everyday at 5pm, it slowed down to a crawl and on most evenings, I could not even get my email. I highly recommend you look elsewhere for service. I am now using Verizon wireless and am very happy with it.