Verizon Fios Reviews

Simply: Saleman promises contradicted by the "Fine print". Total "Gotcha" experience. No redress of legitimate grievances. Promised "No contract" and lower price than in Comcast. But then I was given a 2-year contract in order to get the lower price, which ended up being higher than Comcast due to hidden charges! Offered "Free" promotions with false promise, which after a month or two turned into charges on my bill. Already all channels are loaded with commercials (The lineup is very poor) but then on top of that, Verizon popups to buy/rent movies interrupt continually when you press the "Guide" button when watching TV. Speeds are no faster than Comcast which was promised.

About a week ago I had change my internet service to Verizon. The tech came out and install the services. Before he left, he pointed to the phone jack, "This is one you will be using." The next day after I find my phone that I had used in my previous resident, I couldn't hook up the phone because the hole was round instead of rectangle shape. I call Verizon thinking I need a newer jack, because this is old house with old jack. I was informed that it cost $95.00 to have the jack replaced. I had no choice if I wanted to use the phone service I was paying for, so I agree to it.

I called Verizon in December 2016 and asked to have my services disconnected and I sent their equipment to them. My monthly payment was at $129.59. In January 02/26/2017, I paid the last bill of $271.93 which included early disconnection fee. I knew the total was more than I should have paid, but I did not want to argue. As soon as they received my payment, they sent me an internet message, that my service was being connected back. I thought that was impossible since I sent all their equipment to them since December. To my surprise, they sent me another bill in March, totaling $211.48. I then called Verizon to question the bill. I was told that I did not cancel the internet service even though the router was returned to them since December. I was told that people do return their router and buy one from market and continue using their service.

If I could give zero stars I would. When I started calling about plans for my apartment they were very pushy saying why wouldn't I chose them, etc. When I chose them they set me up for service UNTIL MAY which was repeated multiple times during the conversation. We had problems getting the WIFI set up and they told us we had to wait at least a month. I called numerous times and of course got different people to speak with each time that was not helpful. When canceling my plan they charge me 200 because it was a two-year contract even though I HAD REPEATED TO NUMEROUS people that it was until May. EVEN MANAGERS. When I spoke to them. I would never recommended this company... and fun fact. Me and my family are all changing our plans for cellphones and television away from Verizon. Hope more people decide to switch too!!!

30 day guarantee is a joke. I was moving to a new apartment and was being bombarded by deals in the mail from Verizon Fios to sign up for their service at a lower cost than the one I already had. I figured I would give them a try and it turned into a huge $90 mistake. The first issue is that if you call and order the service you get charged an installation fee but if you order it online you don't. Mind you that the packages are exactly the same with the only difference being the installation fee.

Stay away from Fios. They advertise a 79.99 special. Ends up to be 156.73. Internet speed was supposed to be 1G but in my area is 150mbs. With speed test averages 80-90mbs. The HD TV picture is terrible, had Dish Network picture is 1000x better. Best bet is Dishnet for clear TV. Fios phone service is only good thing. But that too is overpriced. We are buying digital antenna and saving 100s.

Box went bad. Called and tried to make me jump through standard hoops, but I refused because we had already done all those things. Finally they agreed to dropship a new box. Got it the next day, but in order to return broken one, we have to take it to UPS. UPS will not pick it up without a pickup fee. Verizon should pay that, not us. Totally aggravated.

Verizon Fios promised a Visa card sign up bonus of $200 dollars if you paid your bill on time for the first two months and met all the other requirements. We did that but no bonus. Trust me, you will never see that bonus even if you do everything correctly. Plus, it is impossible to talk with their customer service or a live person and they will never call you back as they promise. Such a scam.

Verizon's customer service and business practices are deplorable and unethical. They reel you into their "contract agreements" with verbal promises only to bait and switch and breach the contract. Their MO is to wear you down until you cave in. They spend an exorbitant amount of money and resources to market and promote their products and services, and yet have no interest in retaining their long-term customers. Their prices go up arbitrarily with no advanced notification only to hope the customer does not examine the itemized bill. Based on other reviews, my experiences are not unique and hopefully Verizon will someday pay attention to their customers who sustain their business.

I called to cancel service. I tried put it in someone else's name 24 hrs later and I had a $230 cancellation fee. Customer service said that the person that the service would be going under would have to pay an installation fee and would also have to pay for new equipment but if the person had the same last name they wouldn't have to pay for new equipment. That doesn't make any sense to me. If I wouldn't need new equipment if it's in someone's name who carries the same last name why would I need new equipment for someone without the same last name. It's the same house and same service. They did not try to work with me in any way.

Both the manager and the salesman we dealt with at the Mt. Orab, Ohio Verizon store lied to us about the unlimited data plan. We were told we could watch movies all day and night, videos to our hearts' content. So after watching less than ten music videos on Youtube and a half hour of a documentary on Netflix we received an email notification that we had used all of our 4G data and would not receive more for two weeks. Now videos buffer continuously and our internet runs noticeably slower. When I called to complain both the manager and salesman were no longer employed, though it's been less than two months since we signed up. This is false advertising and blatant lying, and we are very angry and disappointed. Where is the class action lawsuit to address this consumer fraud?

I subscribed to Fios upon moving about month ago. Today is may 5th. I subscribed April 4th for 79.99 package plus Showtime. Somehow my package got upgraded on 7th to extreme to 109.99 which I didn't even know until I called and got bill on April 17th. I ended up on hold for a while which doesn't bother me with speaker phone and eventually get to a supervisor who fixes the bill and sends me email on April 17th stating that's the effective date for the correction. I have it in writing. So when I go to pay my bill and it's wrong and same as original. I call.

This complaint is for my Verizon Fios service. I have had this service for 8 years now. In the past year I have had constant internet outages. I would call Verizon frequently and they would do silly fixes that never fixed the root of the problem. Eventually I got fed up and told them they had to do something about it or lose a customer.

In response to my FCC complaint #**, Ms Benita ** on October 9, 2015, negotiated a verbal contract with me by telephone. I was to be "grandfathered" back to the FIOS Prime HD package at a rate of $140 per month for two years. I realized that the verbal contract had not been kept, but a personal tragedy prevented immediate action.

After a month of delays, Verizon finally arrived on 4/24 to install FIOS in my residence. The apartment building is already prewired so installation should not have taken more than 4 hours. After over 4 hours the installer could not activate the FIOS because someone in the central office failed to perform a simple task of "lighting up the hub", an operation which allows the installer to activate FIOS.

Verizon has managed to decrease their quality of customer service once again because they are requiring an addition $14.99 per month fee in order for their customers to have live chat assistance. A service all other companies provide free of charge to include Home Depot, Lowe's and many other online stores. I already pay a fee for customer service and support with my FIOS equipment, why should I pay an additional $14.99 per month for live chat. Considering how they treat their existing customer I think I need to rethink my choices to do business with Verizon. I don't recommend them.

DO NOT GET THIS FIOS service. You will be very disappointed. They get you on $400 Amazon coupon but it is a scam. You cannot buy this and that, just from their selected vendors. Speed of internet is a joke. It varies time of the day. If you are lucky you will get like 34 Mbps download and 12 Mbps upload. They claim 100 Mbps. Customer service suck like anything. No one knows what they are talking about. Get cable internet and save frustration. Oh the TV channels, SUCK, ALL local crappy shopping and NASA TV crap channels. Useless. They will ask you to upgrade to their premium channels for 70 buck, which suck as well.

Had a salesman in my house who made a pitch to myself and two adult sons, more and better service for dramatically less than Xfinity-Comcast. Installed last Monday, on phone for 45 minutes that night explaining that the channel selection was totally misrepresented. Person on phone said it would be corrected to correct package with a $10 increase. Next day received confirmation of changes with a $55 increase. Called Tuesday night and had another 45 minute phone call and was told that an "exception team" would review the phone conversation and honor that price and call back within 72 hours. No phone call.

Made the biggest mistake of my life switching from Comcast to Fios. 1st, a man came to our house and duped me into signing-up with Verizon (bait and switch, don't get channels we liked with Comcast, was told we would get a DVR and Starz... didn't get Starz until I called- no compensation for not receiving what we paid for- then was told we have to pay for the DVR and Starz after a year- so much for that 2-year contract to freeze the price). 2nd, one of the remotes didn't work and had to wait a week for the replacement. 3rd, TV 's wouldn't work, got a no cable connection error two weeks in a row (1st time it was working the next day, repair was canceled- MISTAKE- 2nd time we had to wait 2 days for repair- both times talking to a tech via phone was useless, kept insisting someone, dogs, moving men dislodged the cable).

Tried 3 times to get someone to come out. Then when they did the guy was so dumb he could not install the internet or TV. Told him to leave! Then got a bill for $187. Taking them to court over that!!! I am telling everyone I meet how bad they are!!!

General Hospital is my favorite show, the only one I follow, and the reason I pay for cable. Over 10 times my show has been interrupted by Trump or some News story I don't care about, normally at the most Crucial episodes that the story has been building up to for months. When I try to watch the show through Fios, they charge me $3.99 for the H.D. channel that I already am paying for. I've already had to pay over $40 in just the past few months. I've contacted them to see if they can adjust the charges but they Refuse! How can they DOUBLE CHARGE me for the Same Channel/Show that I PAY for???

Terrible and a complete ripoff. They tell you that you will get a $150 but it's just a scam. They advertised Triple Play for $79 but by the time they come to install that $79 becomes $125-130. They advertise 150Mbps but that wifi is very slow and very sketchy even though they made me pay for their own modem $12/month and all other charges. When you try to call customers service they put you on hold for 15-20 mins and then the person picking up will tell you, "Oh! I have to transfer you somewhere else and put you on another hold, I am not dealing with that. I just answer the phone."

I chose Verizon because it used to have phone company level reliability. Recently they decided to switch everyone's email to AOL. I called support for this and they walked me through the process. They caused the email account to no longer work on my computer. After trying to fix it for an hour, the support person said a level 2 person would call me in half an hour. That was about 6 hours ago... Verizon is not what it used to be and I advise anyone shopping for internet, TV or phone service to look elsewhere.

I have had Verizon telephone service for both my medical practice and my home for decades. For years I have remained a loyal customer. Recently, I have been so mistreated by Verizon that I will be closing my account and switching providers. My medical practice phones were on copper lines. The phone system in my office was changed to a VoIP system. I decided to stay loyal to Verizon and have my Verizon phone forwarded to the VoIP system.

We signed up for a two year contract for the TV and internet bundle. Not only did we not receive the correct equipment (which we eventually got), the price was not what we were promised. After making lots of phone calls to the company, we thought the issue had been resolved. Fast forward to almost a year later and all of a sudden our bills start increasing for no apparent reason. Again, another phone call, to be told "your promotions" are ending. First of all "they apparently applied these to fix the initial problem and price we had agreed on. What is the point of signing up for a two year contract if that price isn't fixed.

There is a huge 12V battery back-up system (GT12080-HG) provided with Fios. The battery has failed within the 3 years that GS claims as its warrantied life. GS has a 3 year warranty, but that is void as the battery was provided by Verizon. Verizon reduces its warranty on the resupply of the battery to 1 year. Verizon wants $50 to replace the battery and again offer the shortened 1 year warranty. Online Amazon you can buy it for $30. GS confirms that the Verizon supplied battery is the same battery that they sell direct, just that Verizon has a deal with them to shorten the warranty. It puts the failure cost on the consumer, and the policy sucks. Nice job GS Battery and Verizon.

We were looking for a cheaper plan to get cable. After researching, we decided to go with Verizon Fios, because they were offering a plan for $115 a month for 2 years. Well, it was a horrible decision! First of all, when you have an issue and call Verizon Fios, customer service is the worse you can get. You hear different responses and people are so rude to you. Second, we have an issue where our screen pictures freezes for a few seconds and the problem is getting worse. Different technicians came out at least 4 times and the issue is still there. Of course they wanted to charge us extra to fix it (even though is Verizon's mistake, not ours), so we had to spend HOURS on the phone trying to reach someone that would be willing to help us.

I asked the chat rep about internet services and what they offer under 79.99. He was very rude to me. Told me he could not help me and I has to call in. I explained to him I was at work and just wanted to know about pricing because I wanted to switch from Comcast and he continued to be extremely. He made me change my mind about signing up for any services with Verizon!! SO many spelling errors and just very unprofessional. Never again!

I have been in the IT field for over 30 years and I called customer support for assistance in setting up dsl for my sister not realizing I didn't have an adapter that is needed to setup the dsl. I called customer support 6 times and each time I got a tech that knew nothing about setting up the dsl. I was transferred 12 diff times during this process only to have to set up an appointment that gave me very little options. I took pics of my setup and realized the adapter was not one of the items you send in the mail. The service call was scheduled for 8 - 5PM with no assurance of not having to wait an entire day almost to wait for an technician. You guys have to do better. I got off work and returned home at 10PM and went thru this til 1AM. I currently have dsl and as soon as I can get something else I will. You have lost another customer, including my sister.

I never imagined there could be such bad service exist in a big US company. I had Verizon FIOS for many years. In December 2016 I responded to a pretty ad mailed to my home and ordered a "Triple Play Bundle" and was promised for about $120 a month with a two year price guarantee. I was told a service person would come Jan 20, 2017, between 8 AM and 5 PM. I stayed at home the whole day, no one comes. Called again next day and got a new appointment. Again, nobody comes, no phone call, nothing. Then another date was set and I waited a whole day for nothing.

First came home and services were discontinued. Called in and they told me to pay $135 to put the services back on. Which was done on 3/2. 3 Days later my services was cut off again and told me some bs and I had to pay 75 but had to do payment arrangement and pay another 75 by 4/2. So today 3/22 we come home and our services is shut off. The first guy we talked to Ishmeal was so rude all he would say is "ok but that's not on your account". He finally told us we could pay 71$ and it would turn on. No we weren't paying after 30 mins begging him to transfer us he did not. A even more rude women. Maria. She said she would pull calls this and that but who cares if we were mislead 2x we still had to pay 100 today. Not one time did she say sorry or offer ANY type of credit! They're horrible and just don't care how they speak to their customers. People that are paying them! Never again.

A technician came to my home to install cable and internet. While running the needed wires, the technician proceeded to drill 4 holes in the middle of my walls without informing me. The holes were in the center of my walls in my living rooms. The technician did not discuss how he will run the wires nor if it was ok to start drilling. The holes were very large and directly visible to anyone in the room. Considering I already had cable wires installed along my floorboard, I had no idea he was going to alter my home at all. He also drilled holes within my closet which dirtied all my coats and shoes - full of drywall. He did not ask to do this. I could have easily removed my clothing and shoes.

I signed up for Verizon Fios in September of 2016, and it has been a disaster since after the installation. What was promised to me over the phone was not delivered in my package. After reaching out, I was told by customer service that the best they could do was offer me a trial to Epix, even though the package I paid for should have included Epix and Stars. With so many other TV options, I decided to disconnect Fios TV and just keep the internet.

One year into a two year contract we woke to find our phone line dead. This was happening when all the strikes were taking place within Verizon. We gave it a few days and things got worse when our TV and internet were shut off without any notification or reason. This happened even though our account was paid in full. Wanting service again as well as answers, my wife called 3 different times before someone was willing or able to help. The rep managed to get the TV and internet active again but were not able to get the phone number back. They reduced our triple play to a double play but still cost us the same monthly price for the remainder of the 12 months! After another 5 calls to 5 different reps taking 11 hours of total time (no BS!), we were still unable to get our home phone back and gave up as frustrated as anyone could imagine.

Verizon sent FIOS equipment to my address via UPS with a fraudulent “To” name. It was incumbent on us to inform UPS to come and pick up the equipment. The packages Sat on our front porch almost a week before they were picked up. Subsequently, our Verizon phone line was accidentally cut during one of the numerous FIOS digging sessions in my front yard over the past two years. The Verizon solution was to install a line around my house across my lawn. We complained about the incomplete work.

Verizon FIOS has the WORST customer service dept and billing dept I have ever dealt with in my life! I had my cable cut off because of personal reasons (in hospital for 6 weeks) and had my sister even call to let them know what was going on. Anyways, I called to see exactly what I owed so I could get TV and Internet back on. Then went to FIOS store and paid in cash to get the acct current. Then service was restored. I went on demand to get a movie and it wouldn't let me. I called FIOS and they told me I did not pay the outstanding balance (which was on the acct clearly).

Verizon FIOS illegally trespassed on my property and installed two boxes, wiring, ugly black duct tape, and associated equipment on my end unit, privately owned townhouse wall. They damaged my siding by screwing into my wall. They must remove their equipment immediately and cure the damage to home wall and landscaping. I have no contract or service with FIOS. Perhaps they installed illegally for neighbors. This is an irresponsible action for a large corporation. I have not been able to get through to anyone at Verizon FIOS online or by telephone to resolve their inappropriate activities.

I have been over charged time and again. They are always tacking on fees. My bill is never what it should be each month. The last 2 months, first bill was over $300, next month almost $200. I have the cheapest I can get. They are always charging for overages and I hardly use it. There is unfortunately no way to monitor this service. This company is a rip off.

It is impossible to watch any t.v. show ON DEMAND or even to rent and PAY for a movie on demand without it constantly skipping and causing a giant headache. We've called customer service and are left with troubleshooting that does not work and a full Verizon bill. When told that we wanted reimbursed for money spent for on demand services the associate told us there was nothing he could do. This is absolutely unacceptable for a $120 bill per month.

Verizon is the worst service I ever had. If you going to get Verizon just send me $500 instead. I don't wish no one I mean no one to get Verizon. They over charge and Customer service is the worst. They undertrain and they will lie to get you in the door. The $70 DOLLARS THEY PROMOTE IS SO A LIE. They will tell you what you want to hear and when they find out you went back to Comcast they really start putting more charges on you.

Customer service reps are very unhelpful. I was told I would get a callback last week and I never did. I was forced to speak with 3 different supervisors tonight, after the first rep repeatedly refused to get a supervisor on the line for me. The first two supervisors said they were transferring me to engineering. The first transfer sent me to a message that said my call couldn't be completed. The second transfer sent to me an automated system for cell service (I was calling about internet). And the third supervisor told me that engineering was closed. What a disaster.

Internet speed is not constant with just its basic connection. We were fine the first few months of installation then experienced glitchy internet connections thereafter. Right now, we have good and bad internet connection days. We are not heavy users but if we are streaming movies, we cannot have other devices hooked up at the same time during certain days. They had friendly installation experts. Installers will say it's easier to put connections in certain places of the house. Unless you want them to take longer putting in devices in selected areas, you'll need to go along with their recommendations. They rely too much on auto responses for their customer service and takes too long to get a person. The customer rep will charge to set up a technician appointment and it took a week to receive service. It made us feel like they assumed most people will be able to take robo instructions and fix technical things themselves.

The guy took forever to get out here for the installation. But I found Verizon Fios moderately pleasurable at times. I guess that's just my experience though can't say the same for everyone. Overall the customer service was great. I'd recommend anyone to use it.

The quality of Verizon Fios was excellent. Central Florida summers can be very temperamental - one minute the sun is shining, the next torrential downpours. No matter the weather conditions, I could always rely on my internet service. I can't recall the slightest interruption or delay in service and there was never an issue with the reliability of service. During the call for the initial setup, the representative was friendly, knowledgeable and helpful. In addition, the technician was friendly, knowledgeable about the product and expedient. He ensured everything was working properly before departing. I was very happy with the service Verizon provided.

We never wait long for a connection. Compared to other internet services we have used in the past, this one is by far the fastest and most sufficient yet. We use internet on multiple devices in our home and all have been more than satisfactory. Also, our bills are consistent and satisfactory and I have not come across any hidden fees. It covers everything we need and they have many packages to choose from. Their installers arrived in a very timely manner and we were extremely happy with how fast and sufficiently they were able to hook it up. They were very helpful and informative and I really appreciated how they took the time to show us how everything works and answered our questions. We did not have to wait to get a representative. They have always been polite and extremely helpful answering any questions and fixing any issues we may have had. The communication was very clear.

At most, Verizon Fios is reliable. At times it goes slowly but most of the time it is fast. Most time the wifi works really well with Verizon but at times it does not work and need to reroute the router. Verizon does do one day installation. We are very happy with our installation. It's very effective. The person who comes to install knows what they are doing and does not take a long time to install. The customer service people are nice and polite, and at most times can help. There's not really a long wait to get customer service and they can answer most of your questions and problems.

The installation process was great! It was quick and easy! The installer was very friendly and knowledgeable. They worked around my schedule and were very pleasant to work with. I was also never dissatisfied with my Verizon Fios service. There were virtually no interruptions, ever! It was cost efficient and made for an affordable experience for my family to enjoy internet service in a rural community! The internet service speed was fantastic! In a rural community I was used to a very slow internet connection. This was fast! Streaming, games, social media, you name it... Very quick! The customer service was phenomenal too! I called one time on a minor issue I was having and the staff was very nice and helpful. They treated me like family which meant a lot to me!

Verizon FiOS has very fast Internet speed. I have compared this with other Internet providers and it seems like Verizon is the fastest. In fact, when I go to somebody's house and I don't have Verizon, it can be frustrating because my Internet doesn't load as quickly. Verizon is pretty reliable. We hardly ever have any problems with it. And if we do have problems they are easily fixed. I would recommend Verizon over any other Internet provider in this area.

I was very happy with the availability of this service. I always had a good connection even in areas I wouldn't expect to. The service was exceptional especially for the business that I'm in. The installation of the service was excellent. It was quick and easy. I was given the instructions and able to install myself, and get Customer Service to assist if I had any questions. The Customer Service Department was very helpful and answering the questions that I had regarding the installation. I've even called regarding my bill and they were very helpful in their response and take action to correct my account. The speed on this internet is the fastest that I've ever used. I am very happy I am able to watch movies, download programs, and work on my computer as needed.

Verizon Fios is okish. At times it'll crash, and worse its range is horrible. It doesn't reach my room. But the wifi itself rarely lags. It is fast enough to get the job done but otherwise it's just subpar. The shipment of the wifi router took ages like 16 days even though I paid for overnight shipping. I had to unpack and set up myself but the instructions were very complex and confusing. But the customer service was not horrible. Though there was too much of waiting on the phone the people listened. Overall it was again subpar, nothing stupendous.

Never had an outage. During peak times, upload and download speeds are fast. I am on the Internet all day and extremely satisfied with the performance. Installation was quick and done in a timely manner and scheduled when it was convenient for me. Only problem I have is with the battery in the unit in my basement. They want me to pay for a new battery when I don't believe I should have to. But other than that, I have been very satisfied with their service.

The installation was quick and easy. Also, the installers were very polite and did not make a mess in my home. I also liked that there were no hidden fees. The internet service is quick, reliable and does not slow down even if we have many things running at once, especially when I am doing my homework, unlike a lot of the other internet providers. We also hardly ever lose the internet service. In addition, I have always had great experiences with the customer service department of Verizon. They are always willing to help and offer easy solutions.

Installation of my Verizon Fios service was seamless, professional and well executed. The provider was concise and very respectful of my time. Verizon Fios service providers are known to be irrational and dismissive among my peers but my experience with their customer service was great. They were respectful and professional. Verizon Fios service is reliable irrespective of weather conditions being inclement, day of the week, public holidays or busy times during their regular hours of operation. I would recommend Verizon Fios service to my peers just based on their speed and consistency even during inclement weather. The storms we experience are known to affect other neighbors services but we are thrilled with the speed of our fios.

I moved to a building where Verizon FIOS was not available so had to end my contract. They were nice and did not make me pay a fee. However, due to timing, I had to pay for a full month when I only had service for a few days. Was told I would be reimbursed shortly (30-60 days). They didn't reimburse me for 6 months and kept sending me bills that indicated I had a credit. I called at least 3 times and they couldn't or wouldn't and didn't do anything. Finally at the end of the year, I got my reimbursement check. Thought my interactions with them were done. Not the case.

It was supposed to be the new quality company named Verizon with great deals and bundles for landline and cable as well. I think it was cool at first but the prices went up with no fine print kind of false advertisement. The installation was easy. I wasn't home but they came and were fast and left no mess behind for me to clean up and a comment card if I had any questions and a self service number. I didn't really need the customer service since it was self service for customers but it was just to ask why it was costing almost 80 bucks more than contract specified. The internet is pretty basic and nothing too fancy but it gets slow real soon into the month. I guess it's a certain gb or something like that. I Think Fios a name brand should be a bit fancier.

This is the best internet service I've have, ever. Superb, consistent speed. Very fast and reliable. The internet speed is a gigabyte per second, all day, everyday. Extremely consistent internet. Consistent upload and download. I love how all the devices in my home never have to buffer or pause for the internet to catch up. Not much more expensive either than the highest internet package on other, slower providers. I opted to do the self-install, which ended up saving me around $160. Didn't take long, about the same time it would of taken a tech to do it. 24 hour customer service representatives available for tech support. All US-based call centers with knowledgeable people. Very happy, and I really couldn't be any happier.

The picture, reliability, and internet speed are great... not many problems at all with it. The installation was also great... on time and the tech was so great. He asked my son what he liked to watch and when he left he put on one of my son's favorite shows for him. The billing and customer service are not great... had huge issues with billing and left Verizon but even with new provider I know the service is not as good. Customer service is lacking BUT when you compare it to the customer service of other companies it is fabulous. Some reps are good and know what they are doing... the rest of the customer service reps are useless. Verizon demands customer service excellence from most of their employees but not all. Verizon service is great and better than most but the customer service is what makes me annoyed with the company.

Installation was very fast and the serviceman was very knowledgeable. I was very happy I did use them for service. I love their speed and I could always depend on my service. Every time I went on to search something - very convenient and always there if I need to comply with them. Downloads are very fast and they are always downloaded correctly and never a delay. Additionally, customer service is always dependable and there when I need them and I always get answers fast.

Verizon Fios wifi isn't cheap which is bad but it has a trade off because people at Verizon don't just sell you bad internet and horrible coverage but good internet and good coverage. The installation was very easy and very fast. The internet will set up in like 10 minutes while most Internet company take like an hour. So, I was very pleased. Customer service was very good because they're not just another stupid company that puts an auto voice over it and was actually real people talking to you instead of voice bots. Speed is amazing. If you want a good Internet for your gaming I recommended to get Verizon because it's very fast and it doesn't shut off.

I'm very satisfied. The internet service Verizon, has the most speed, Wi-Fi connection in the universe. The speed of the internet is a very fast pace. I rate this a ten star, I highly recommend it and I wouldn't trade it for the world. You won't be disappointment, is worth the time and the service. I install on my phone, great customer service. Very clear and full understanding description. Also when there something wrong, call customer service and they will provide you step all the way how fix it and it works. The best customer service I had in any other website.

Verizon Fios can be very, very slow and tends to shut down but most of the time the speed is acceptable. Sometimes it lags and doesn't load a page. However, that is rare. Otherwise it performs well and usually boots up quickly and loads a page in a reasonable time frame. The service agent was friendly and knowledgeable. He completed the installation quickly and showed us how the cable box worked. He arrived on time and was ready to work right away. Plus customer service was friendly and explained the package deals thoroughly. She asked if we needed help with anything else and made sure to tell thank you for choosing them and the wait time was acceptable. Overall I am satisfied with the service.

Had Verizon Fios ever since it became available and in those years maybe had to call for tech support 3 or 4 times. First install done by one of their servicemen. When I upgraded I did it myself with the help of the tech dept on the phone. Very easy. Their customer service is one of the best. I use several different services online and Verizon has always been in the top 1 or 2. Having little to compare it to, I have been very happy with Fios, and have never had an issue with the internet speed. Highly recommend Verizon Fios.

I would highly recommend Verizon Fios for internet service. They are very reliable. I have never had any problems with their internet service. I am happy with the speed of my internet that I get from Verizon Fios. I am able to download things that I want quickly. No major issues here. I was generally satisfied with the installation process. The only complaint that I do have is the guy who they sent out to do the install seemed a little shady. But for the most part I am pretty happy with their customer service. I really have not had to use it but I would expect it to be good.

Verizon has not given me any problems like my previous ISP Xfinity. Excellent speed and reliability for about the same price. I wouldn't change it for anything. Installation took about 45 minutes to setup three tvs and internet service. It was quick and also had proper equipment for old tv sets at hand. Customer service have very nice and kind personnel. Have always an answer for every question and look for the best deals when upgrading and help you have low bills for more product. The internet has not fallen once. Used mainly for online gaming and is extremely efficient with more than four consoles attached to internet at one moment.

I have the slowest speed in general. Uploads can be a real pain but overall it does pretty well speed wise for almost everything else. And then there is some good days and some bad days when streaming. There are outages but they are normally fixed pretty quickly and short outages are a rare occurrence and the speed stays pretty consistent.

I pay 70.99$ for internet. Last month I didn't pay on time, so I was charged a restoral fee of 50$. Ok, I paid it. Now next bill comes and they want to charge me another 50$ for another restoral fee! So my bill is up to 118$. If I could afford to pay that much, I wouldn't have the cheapest internet in the first place. And what kind of fee is 50$ when the bill is 70.99$? That's more than half my bill!! All they have to do to restore the service is press a button. They don't need to send anyone out to me! So, what's the fee for and why was I charged twice??

The internet for Verizon is awesome. Good price and cable. I don't know what would beat it. Also, the installation was easy and simple. I wouldn't be able to do it myself but they got it done quick and was able to leave with no problems at hand. And the customer service is 100%. They show great service to the customers and won't back down to their request and fix whatever problems right away. Plus the speed is always fast and you able to get on the internet with no problem.

Verizon Fios is a great company. Always reliable and no interruption of service. Great internet speed, very fast, sometimes too fast for my needs. No waiting for pages to load anymore for hours like before. Installation was a very fast and no-hassle process. The person came on time and showed me all I need to know to start using the internet. Great customer service as well, very knowledgeable and experienced workers who know answers to all the questions. Not very long wait time to speak to them too.

Verizon FiOS is definitely one of the faster internet providers that are available to my neighborhood. I always can stream videos without worry of buffering or jerking video. The only issues I ever have is when the router cycles it will occasionally disconnect one of my wireless devices. Other than that issue, the service is very reliable and quick. I had it installed and it was fairly simple. The only thing I wish they had done was hooked up the cable with actual ports on the wall and not use the existing cable from the previous owners cable provider. I felt that was Verizon being cheap. But I usually have a pleasant experience when I deal with a Verizon FiOS customer service agent. They are typically very nice and seem to try and help me find the best service to fit my needs and my budget.

The installers were friendly and clean. They were very knowledgeable and answered any questions that I had, and they got my internet service installed pretty quickly. The speed of the internet was very good, consistent and very reliable with very few times that it went down. And when it went down, we didn't have to wait very long before it was restored. Usually less than an hour. We had very few times when it ran slower and their customer service was very helpful in fixing any problems. Customer service was courteous and handled any problems quickly and efficiently. They answered our questions and were very knowledgeable.

Verizon was installed very easily. If there ever is a problem with the wifi, my dad is easily able to fix the problem by going directly to the router. Customer service is always very nice on the phone, and they're willing to help try and find out what is wrong on our end. A problem has never been unsolved. Sometimes the wifi will go out, but it usually works. For the most part, the internet runs very quickly. In bad weather it will slow down, but that's not unexpected. I'm usually pretty satisfied with the service provided.

The installation was no problem at all and it was easier than some other service providers' installs. It helps to know what you need to have ready before it begins, though, then it goes fast. Verizon Fios is mostly reliable. The speed is fast to do what I need to get done. It's good for light gaming but I wouldn't try to do a really popular MMO on it. The service can sometimes be slow but it is still running and outages are usually resolved quickly. Overall you can depend on it most of the time. Customer service, however, leaves something to be desired. Phone reps don't really have the ability to help with issues and usually just go down a checklist. They are polite enough just not very helpful.

The installers came at the time they had booked with me and their window was only 2 hours. They were very friendly, kept the house clean, and not intimidating to my family. They helped with passwords, stayed to make sure we could all connect, and wrote down all information for the family to view. Verizon's service is clear and the channels never experience issues. The internet speed is very fast. Also, the internet and wifi has not been disabled once. The phone, computers, and other devices are always all connected. The connection of the computer is amazing and even downloading is crazy fast.

Verizon Fios was very easy to use and the cable was already on. Also the phone never stopped working. It was the best cable network I had ever had before. It is better than Bright House. The installation was quick, fast and in a hurry. They asked out every application and also putting boxes in every room within two days. Service was fast but it could have been faster because I called one day for service and they came out two days later and completed everything in one day. The customer service was good. They notified me as soon as they was able to complete my work Waze and they also called me to confirm my service.

Verizon Fios' internet service works well most of the time, but I have had it fail multiple times. In addition, the signal can be very weak even if I am right next to the router. Nevertheless, internet speed is mostly fast. I sometimes have speed issues but it is faster than my previous provider. I am satisfied overall which is a good thing. The provider was friendly and worked very efficiently on the installation. He came into my home promptly and answered all my questions. I would recommend based on this experience. However, when I have issues and call the helpline, I am often put on wait for hours. I have things to do in my day and waiting is not something I have time for.

Our internet was installed quickly and easily. The technicians helped us troubleshoot in order to put the router and wires in our desired location. We have rarely contacted customer service, but on the occasions we have, our issues have been resolved in a relatively timely and friendly manner. Overall our internet speed is sufficient for our needs, and we use it a lot! From time to time we have slowed or spotty connectivity but it usually resolves itself or by restarting the router.

The process of ordering Verizon Fios was easy and satisfying. The installation was smooth. It was not long drawn-out and tedious. Since then, I haven't had any need for maintenance or look into its performance because of lack of acceptable standards. The speeds are good and works without going off. It let's you download at acceptable rates and speed. The web connection and speed has been smooth and strong. The download speeds have been reliable and most definitely would encourage you to be a loyal subscriber for times to come.

For my Verizon Fios internet, I paid for 100 megabytes per second but it gives me around 60 megabytes. It's okay, but not great. I need better internet speed because that's what I paid for. Internet installation, though, was easy. I just called up Verizon and they sent somebody over quickly and did it. I didn't have to do anything, they did it all for me. Customer service was very good. I needed help with my internet because it was kind of unreliable. It varies from really fast to slow to not working at all. I don't understand why it does this. So, I called them up and they fixed it. It wasn't a robot or anything, so it was very helpful. They gave me some help with my internet so now it's better.

The reliability could be better but is still really good. The internet speed could be better, too, but I guess I could live with it. When I tried it on my iPad it wasn't as fast as I thought it might be. I may use another internet service provider about a year from now but for now I guess I will keep this one. The installation was really easy and I could plug it in and figure it out in less than ten minutes. I think this is the best installation I have used on the internet. The customer service was great and they even gave me a bundle with my internet router and cables. I would definitely recommend this to one of my friends.

I never had any issues with the service or billing during the last 2 and a half years I had the service. It never loses signal and response to emails are prompt. Installation was flawless and not intrusive. No one came inside the house, and they sent the wi-fi box in a timely manner and secured the connection with strong passwords. The installation did not interfere with my schedule of work and they walked me through the steps to set up the wi-fi box. Customer service is not completely flawless, but it is adequate. There is more automation than I would like and I prefer to talk to a human being, but eventually they do. I had a couple of disappointing cases where the representative was not very helpful, but overall is not bad. The speed could be faster. It is adequate but if one needs something faster this may not be for them.

The internet service of Verizon Fios was a decent connection. A better signal would be great but it wasn't slow too much. Also, the price should be lower and if anything it would be more of a recommendation for me to give others. The speed to get internet was ok especially around the beginning of when bill is paid, although it can be really slow by the middle end of the month when it's almost time to pay again. Installation was easy because on your device all you would have to do is to go to network, find the hot spot's name, click on it or manually input the username and password. Once inputted press "Connect" and from there you're all done. There was no need to even call Customer Service for help. I just figured things out on my own.

Installation was a breeze and the instructions were rather simple and customer service was always ready to help when problems or questions arose. They make me feel like a human being not just another account number and is always eager to solve any issues I may have as well as being proactive in any future concerns. If there ever is a problem I'm able to get it resolved rather quickly... this service is great as we have but 2 other choices for Internet in my area. The speed has never been slower than I have needed and is very compare able to other services in this area. Very few slow downs or spinning circles.

Verizon Fios is the new craze with faster internet connection and thousands of TV channels to chose from, to make all family members happy and satisfied. I am very satisfied and happy with the internet speed I have and would recommend Verizon Fios over any other company. The speed of the internet service is quite important for anyone who uses the internet at home, or away from home. People rely on quick service when using the internet.

Installation was wonderful and fast, easy to schedule with no issues and never had a complaint. Also, I received great customer service, even though I very rarely had to use it, any kind of contact I had with the verizon people was very helpful and welcoming so I was very pleased with everything they gave me. Verizon provides very reliable, fast and extremely good service. I would recommend this to anyone that is considering getting Verizon as its services cannot be beat. Trust me, I have tried them all and nothing at all compares. The internet is lightning fast, faster than a Mexican swimming across the border, faster than Flash himself. I play all kinds of online games and never had any kind of speed issues.

Myself and all others that I know that have used Fios have pretty consistently reliable speeds and service. Our household has many devices active at all times and we rarely have any hiccups in speed. Customer service is always available and able to respond to issues. And the installation went about as well as could be expected. Technician was helpful and on time.

Everything was up and running in no time. The installer made sure that I understood how everything worked & was extremely helpful & knowledgeable. Excellent and extremely reliable customer service. What few interruptions in service there were, they were quickly restored by the end of the phone call. Their employees are always helpful & very friendly. Their internet speed is much faster than my previous cable/internet provider. Movies & games stream smoothly, with no interruptions. Also the speed never slowed, even with multiple devices attached.

My internet service provider is extremely reliable and easy to contact when I encounter any kind of issues. They are courteous and quick to help fix whatever issues I may face so I'm happy with their reliability. Their customer service is extremely professional, kind and courteous. Also, I was very pleased with the installation process. It worked perfectly and was quick and efficient. The installers were easy to talk to and answered all of my questions and made sure I understood. The internet speed is amazing. I'm able to watch or stream long YouTube videos or movies on Netflix, and others are able to do the same without buffering issues. The speed allows me to talk to people online easily as well.

Great customer service. The representatives were very friendly and helpful. Very dependable and always made sure that I was happy as a customer. The installation process was smooth and quick. They explained everything and made sure that things were running how they were supposed to be. Browsing was simple and easy. Compared to other internet providers Verizon is one of the top providers as far as internet speed. It was very fast and connection was always strong and I rarely was unable to use the internet. I was able to rely greatly on Verizon's internet service and I knew that each attempt would be successful.

Verizon Fios cuts in and out without warning and often speed will drop to non-usable without warning as well. However when it does work it works well. It was a quick and easy installation process that happened within two to three days of signing up for the new plan through Verizon Fios and only took a few hours to complete without disrupting the day much at all. They are always eager to correct a problem and waiting time when calling for help usually is not too long. I would say they are about average compared to other companies however and do not particularly stand out for any excellence in customer service. The speed works occasionally and works well, but the majority of the time it is not even worth using and causes videos to buffer endlessly.

Speed was adequate for my use but I understand now, based on advertising, Fios download speed is slower than other ISPs. Since the house was already cable ready all they had to do was set up the fiber optics box w/ the backup battery. The technician then went around to all TVs, laptops & cell phones to establish the WiFi connections. I had a Verizon bundle package, internet, phone & cable. The landline never worked properly. The problem with that was if they discovered the problem was from the inside, I would be charged, $65/hr, to correct problem. If the problem was inside shouldn't that have been discovered when they set up the equipment?

Verizon provides internet that is fast and feels safe but it sometimes suddenly cuts off which proves to be very annoying because we would then have to restart the whole computer and power cord. Speed is satisfying but sometimes it lags though most times it can run through smoothly. Installation was fast and easy. We had people come over to do the job. Installation has been most satisfying part in the whole Verizon internet service. Customer service was quick and easy to get into contact with. Most of the customer services were able to solve the problem quickly and effectively.

We live in a suburb, but it is VERY close to "RURAL." The speed and efficiency of the Verizon system is unmatched by any previous company. We rarely have outages (3 or less per year) and the speed is great. We do not have lag, nor glitches. Our technician was in and out within 2 hours for the installation. We were provided detailed explanations of all the equipment, as well as the numbers for Tech Support, in case of a major problem. We are contacted by Customer Service to advise of services that would benefit our plan. We are given information that will help us maximize our usage, without maximizing our cost. We are notified if there are to be changes to the service, whether it is related to billing, or system-wide updates. These people are professional, reliable, and knowledgeable of the service. The courtesy given during a call is exemplary.

The installer was quick and explained as much as he could. There were still some things he forgot to tell us but we picked up pretty quickly. Overall it was a good experience. Sometimes the internet would work, sometimes it would take a really long time. If a bunch of people were on the internet it was so much slower than normal it wasn't worth using. Their customer service was quick to add things but not so helpful when you wanted to remove items they bundled in.

Super fast internet, great wifi coverage, no drops in service, and is always up! I have 75 megs upload/download speeds and it is enough to stream HD content to 4 TVs at once. Installation was super fast. The installer was in and out! He just had to install a main unit because our house was already wired for FIOS. After the unit was installed he helped set up wifi on all devices, which was very simple. Every time I call Verizon the service is quite unbelievable! Not a long time with automated, you get an actual person quickly and they seem to always help you come to a fast and reliable solution.

The installer showed up on time and everything went as expected. He was also responsible and respectful of his surroundings. The customer service was as expected from someone that you would talk to. There was no issues or snags along the way so it was all good. The internet speed is top notch. Everything that I would expect from a company that advertises that they are one of the better companies out there. It constantly works without any issues, no outages longer than an hour. Overall the best that I have used. I would highly recommend Verizon Fios to someone else.

We use Fios for Internet and television, and my only complaint is the cost. We only have basic on tv and pay over $200 a month. We did not have any problems and the installer was very friendly. He came, did his job and left in a timely manner. I only have called customer service twice, but the first time, the rep did not know what she was doing. She was not knowledgeable at all. The second rep was helpful and made good suggestions. The speed is good, but it could be better.

They are very reliable. We have called before due to a line cut and they came in two days to fix it for us. They also solve problems pretty fast over the phone. They are quick to fix issues without causing problems to the customer. The only big wait is for you get to talk to someone but it still has never gone over 15 minutes. We hooked up our router ourselves with them over the phone since our house already had a Verizon box. It was simple and took about 20 minutes. We have the second highest speed due to being gamers. I like it but notice a lot lately that I am getting less than I paid for. It hasn't turned into too big of an issue yet.

Verizon is fast speed internet. Upload and download speeds are beyond par and set higher standards for other provider's. Other services I have had are super slow and make me want to throw my computer out the window. It is also rare that I have issues with signal or speed with Verizon Fios. In the event of an issue, there are many steps you can take to fix it and customer service is there with you every step of the way. Customer service is great and it is extremely easy to get on the phone with a real person. If you are not in the mood to speak to a representative that automated system also works very well. And then installation is easy, professional and you do not have a bunch of wires hanging around and showing. They put in a white box that controls everything which is usually in the garage or somewhere out of site. There are no eye sores with Verizon.

Verizon gives you options to select the most convenient time for you and the assigned technician contacts you before coming for installation. Installation didn't take much time and the installers are good at explaining the features. I have had consistent reliable internet connection and I am satisfied with my service. I haven't had any service outage problem with my internet connection since my switch to Verizon Fios. The speed is also pretty good to stream movies and videos. I am happy with my connection speed. You may wait for a while, though, until you get a hold to a customer representative by phone. However, they are responsive and available at late night hours. Verizon customer representatives were always able to help me and resolve my service related issues.

The installation was fast easy and the technician was on time. It was a good experience and everything works well. We have not experienced any issues with the installation. Their customer service is responsive to phone calls and they have helpful technicians. I wish they would show up at more specific times but that is an industry wide issue. Compared to competitors Verizon service is great. I rarely have issues with the connection. The only times it goes out is if there is an area outage and that is very rare. Verizon Fios is very reliable. Very fast download times on both Wi-Fi and over the cable. If you download videos or games its very nice to have a high speed connection like this.

Verizon sent out a friendly agent that was very professional, clean, well-mannered, and knew what he was doing! Installation was done in a timely manner. Our internet service is always dependable even during storms, inclement weather, or when it seems that others go down because of the harsh weather conditions! I've used ones that always crashed or became very slow! Also, the 4G is definitely faster than anything else out there, it's very dependable and is consistently one of the leaders in the speed category for internet! Customer service were also pleasant and handled everything efficiently. The time waiting on hold could have been a little less but other than that it went very well.

Verizon's installation was great. They did everything that was promised and were very friendly, helpful and thorough. They asked a lot of helpful questions and gave a lot of good advice. Also, the speed is without doubt what it is claimed to be. Very fast, no delays, freezing-even web multiple internet tabs are open. Pages load quickly and rarely stop responding, unless its an issue with the website itself.

I had no problems with the installation. You're able to call and quickly get a representative to help. I received a Router and 3 filters along with the 2 prong cord. It did work quite well... and then you could go wireless from there as I have a laptop. You don't get a disc if you're wondering. None was needed. Also, the people are helpful. However, I'm dissatisfied with the internet service because when I first started I was supposed to be locked in for a certain amount and it slowly went up to 50 dollars more a month.

Verizon has a good and fast connection. You see the difference right away when you switch. It's great for streaming video and playing games online. The speed of the internet ranges from good to great. I had very few problems with the strength and endurance of the connection. The service was installed without any problems. The whole process took only an hour or so and was unintrusive. The basics of using the system were easily explained to me. They have good customer service. It's easy to get in contact with an actual person as opposed to a machine, and they get minor problems solved quickly.

The technician came in the window provided beforehand and successfully installed FIOS. I was happy with the service and have not had problems since then. The speed is LTE-4G and is plenty fast for my purposes. Even though I use a phone purchased in the U.K. the service works well and I have no complaints. Very few times it went out and the technicians on call are very helpful. Also, I have never had to use the customer service since my service has never been broken but the numbers provided seem helpful if I ever have a problem. I would recommend them over TWC which has terrible customer service and I would not recommend in NYC.

It took a long time to get an installation appointment but when they got here the technician was very efficient and knowledgeable. It took about 30 minutes to complete the installation. It was sometimes difficult to get customer service to address your need with all the automated choices. It takes sometime to actually speak to a person rather than a computer. The representatives are friendly though. Verizon connects very fast, and covers wide area of your home with no dead zones. It works in bad and good weather. It can connect many devices as well. It has great speed and that is the best thing about Verizon Fios. It logs on to internet sites with tremendous speed for a ISP.

Verizon Fios' internet service works very good and reliability for what I do getting through the stuff I am doing. Customer Service is very good. If you have a problem with stuff, call Customer Service and they're right there to help you understand and help you out. The installation is short and does not take long for it to be install in the computer. Takes very little time for it to upload and then is easy to work with for things you need to get done. The internet speed on it for looking up stuff and working out what you would like to do easy. i would say that I would recommend to anyone who would like.

When I needed to use the internet service, I could depend on it working without issues 95% of the time! Working solely on the internet, I need a good connection, and I was satisfied with my service. So far, the connection and speed of that connection has been excellent! I have nothing to complain about in this area. Happy customer right here! Installation was also easy and user friendly! I didn't have a lot of time to get things set up so it was nice that it was easy to connect. I got to using the internet connection right away. And customer service has always been extremely helpful and friendly. I haven't needed to use customer service that often, but when I do, I'm never disappointed.

The installation was seamless. Unlike other internet companies, I didn't have to arrange to be home and wait for someone to connect my service. This is a huge plus. The majority of the time, there are no issues with connection to the internet. When it's working, I have no issues with the speed. However, at peak times there are sometimes issues with slow speeds but this doesn't always occur at the same times. In addition, there are also times where my internet doesn't work at all.

We have always had great speed. Sometimes my friends on a different service complain, but my service is always great. It only goes out stuttering really bad storms. Couldn't be better. One time we called and they were able to come fix the problem in one day. We really appreciated it. Very easy installation as well. The man who came to install was very friendly and knew what he was doing. There were no glitches and it was fully installed in about 1.5 hours. But I dislike the computerized part of the system. It's very hard sometimes to get through to a person by explaining the problem to a computer.

Verizon is fairly reliable. The internet speed is not bad at all when the connection is solid. However, the connection can be kind of fickle and cut out at the most inconvenient times. And it takes a while for it to start working again. Installation was quick and easy. Overall it was a smooth experience. I have been with this company for the past few years and even though they may not have the best service I cannot picture myself changing anything in the near future.

Verizon has been extremely reliable, and I haven't had 1 outage so far. I am extremely happy with it. The customer service thus far has been very good. Setting up the appointment and signing up for the service was quick and painless. The technicians that came to do the installation were on time so that was a plus. On the down side it took them almost six hours to complete. But they were very courteous and didn't leave a mess or anything behind. The speed has been better than I even expected. We have no lag at all even when we are using several devices connected at the same time. I would recommend it highly at this point.

Everything Verizon said is true. The quality, the pricing, the contract, the customer service, the not waiting on hold for anyone. Very accurate. All the representative have very polite, very nice, and outgoing. They get right to the point and have very strong communication skills. Internet is very reliable, very quick, easy to use, very high speed internet quality with no problem. Login in easy to use, no drop cables, and no frozen issues. Also, easy to understand and reaches a long strength even when you're far from the rotor.

The internet speed was amazing, in the blink of an eye my page would pop up, no matter the time I decided to use the internet. I like that it never glitched, unlike other providers that I've had in the past. It did what it said that it was going to do, no more of course, but no less either. Installation was quick and easy to do, it didn't take more than an hour and the customer service was excellent, very friendly and professional. They are always kind and patiently answered all of my questions, no matter how silly they seemed.

I got an email from Verizon. Our repaired scheduled between 8:00 AM - 12:00 PM. We confirmed. After I have waited for more than nine hours and left my works Verizon never show up, I called them many time and chat with them. They told me "sorry?" Between 1-2 we received a call from 917 779 2500. They told us there is no schedule for 8-12 pm. That should be at 4:00 PM same day which is never happened? I called the number 917 779 2500 that was Verizon non working number. Can someone tell me why we have Fios? We are paying such fraud company? I lost my work for day? Verizon need to pay me back. THE worse company is Verizon.

I started with Verizon not up to 4 months and the amount that they said I would be paying every month they always give me higher than that at every end of the month. The phone number that I have been using for over 5 years they mess it up that I couldn't even use that phone number anymore and their workers are not competent. They couldn't even resolve a simple issues. I made a greatest mistake by business with them.

When we chose Verizon Fios and set up with them, they were super nice and helpful. Installation was fast and easy. They won't waste your time. They gave us a time frame and actually met it. They were very friendly and have a good team. The internet service's reliability is very good. I always have service/internet wherever I am and multiple people can use at once as well. I would recommend them if you want good customer service and a company you can trust.

It's ok sometimes when it's not bad outside and it's good for webseeing. It's also good when there is a good day or the net isn't busy. But I don't like it. It's too slow. The cost is low too. I can upgrade whenever I need to with 50 to 100 g-bites. The bill is always send to me in my email on time each month. But I can't get someone live on customer service. It's all by pc. I never had to call or do anything with them. I do not need to call or ask for help.

I have to continue to reconnect every so often then the service went completely out for no reason. I have to wait five days for a tech. Gnarliest service was no help and gave no explanation why it went out. But the internet service is ok when it comes to speed. I only use cellphone and TV and it seems to work well when it's working at all. DSL is all that available to me in my area. The installation was fast and easy. I did it myself. No need need for a tech. However, Verizon didn't even know my box was self install. Tech came out anyway and I sent him away. And they had me under two accounts and billed me for modem when told them I wouldn't be billed. Follow up is ok but for the most part customer service sucks.

Since switching from cable to Verizon, reliability has not been an issue. Everything was done faster and more efficiently. Typically with cable we experienced outages monthly. With Verizon, pages open faster, refreshing is faster and I never get kicked off. Initial contact, including setting up the package and appointment, with customer service was great. Installation was seamless and took much less time than expected.

Installation was quick and easy. They came when they said they would, and they were clean, polite and professional. I was very happy and felt completely taken care of. It was excellent. The customer service team was professional, helpful, timely, and great. They fixed my needs immediately and I have no qualms as they are the best. I've never had any issues with Verizon's reliability. They always have terrific service and are priced reasonably as well. I will continue to use them and look forward to a long standing business relationship.

Hard to pay the bill at the end of the month. Other than that the actual connection was reliable. It was never slow, never had problems logging in but the password was too long. The installation was very difficult at first because it was self installing. So I had no help and the instructions were not helpful at all. Had to get the neighbor's wifi just to go on YouTube to see how to actually connect. Customer service were helpful, very nice but they were 4 days late. Other than that it was really nice as far as the customer service. Never had a problem with speed at all. It was fast, worked well.

A very professional company who understands customers' issues. Always helpful and solves problems quickly. I would recommend to others who are sick of the single cable options in your areas and Fios is a great option. Installation and service techs are very knowledgeable and work in a timely fashion. The installation was very smooth and the tech was friendly. The tech was very prompt, thorough and took time to cover his shoes so he did not track dirt on the carpet. The customer service dept was extremely helpful and very knowledgeable. The person I talked with helped me, answered all my questions and also gave me suggestions. There are no issues with overload or speed and if you download music and games, this speed is what you need. The connection is far and never fails. The fastest internet I have ever had.

Didn't have any problems with billing or service. The price was the only turn-off. My son was happy with his TV. I do lot of online gaming with my son and we never had speed problems when gaming online together. The speed wasn't an issue. It wasn't the fastest I'd seen but I never had a problem. The installation as I remember was fast and easy. The gentleman seemed experienced at what he was here to do. Don't remember getting a decent time frame of arrival but can't complain. However, the problem with customer service was that it was impossible to get someone on the phone. All you would get was number options and then disconnected.

It was very easy to install after I received the modem. Comes with easy to follow direction for no installation problems and I installed in three easy steps. The internet service is very fast speed for the price I have to pay. It is lightning fast internet speed and takes a second before I get on whatever I want. Haven't had any disruptions in days and is always working any time of the day, and even always works properly in bad weather. Also, I always get to talk to a real person and my hold time is always very short and they fix what ever problem I have while I am on the phone with them.

The Verizon Fios is fast and reliable and it never freezes up. I'd recommend it to any of my family and friends without hesitation because it is really affordable and has great speeds. I have never had any service that was better. The installation process was very quick and easy. The staff that came out to my house was very friendly and answered any question I had. Also, my customer service experience has been great. The staff has always listened and help solve the problem.

Pages, tabs and apps always open quickly. It is very speedy. The installation was very quick, easy and very simple, you don't have to do anything. And the customer service has always been topnotch and they know what they're doing. They make it easy to shop and get help with any problems if any arise. I tried others and they are nowhere as good as Verizon's. Very dependable and I would highly recommend switching over.

Verizon has a self install option. It was easy and very simple. They mailed my equipment to me and I received it in 2 business days via UPS. I love the fact that I have never waited on the phone for over 5 minutes to be able to speak to a customer representative. I also like the fact that they go above and beyond to help you figure an issue out yourself. To me, Verizon has the fastest Internet. It is capable of handling a large number of devices especially streaming at the same time. The kids like it for their game consoles. I have multiple devices and it's great to not have my devices buffering.

Bills do not come in on time. Reconnection AND late fees racked up to over $100 after I called about every month to resolve the balance issues and signed up for AUTOPAY countless times until 2 months later and hours upon hours of waiting on hold and being transferred from rep to rep they told me it takes TWO MONTHS for autopay to start, which is ridiculous. Verizon is a scam company with scam taxes and surcharges and unethical and blatantly wrong business practices. They are profiting off confusing and misleading people and I hope they rot to dust.

I'm able to download quickly and access all our company cloud servers and systems with ease. Wired line is much faster but even our wireless is reliably fast. Have not had any really downage issues or interruption of service. Speeds are consistent and we've been happy. It can handle all our systems at work and their staff resolve any issues that do come up quickly. They do call to up sell us a bit more than I would prefer but for the most part the service is good. If I do happen to get a representative who is not helpful I either ask for manager or call back but most are fine.

Very rarely do we lose our internet connection, the download speed is very good and there is good customer service if anything were to go wrong. Installation was done in a professional way and in a reasonable amount of time. The installer also made sure we knew how to use all our equipment before he left. People in customer service are always polite and professional, and will do everything to take care of any situation or problem you may have. Internet service speed is satisfactory to be able to do all that you need to do on your computer without any problems. And they also have other ranges of speeds if you need it.

Verizon Fios works the majority of the time, but there have been a few instances where it completely went out, and did not come back up for quite some time. There were no problems with installation. It was done quickly, efficiently, and the installer was polite as well. However, I had some problems with the customer service because they often redirected me to others when calling, and were not efficient in their service at all. I never have a problem with download speed. It has always been fast, except for the few times it went down. Other than that it has been good.

Verizon was very responsive to the set up and have provided an excellent service. I have not had any issues with the service, which includes wireless service over the span of my 1800 square foot house. The person who set up the equipment arrived on time and was extremely knowledgeable and professional. The service set up was timely. I really appreciated the online platform that I used to book the appointment. It was a great overall experience. I am very pleased with the speed of the Internet. I am able to stream videos on multiple devices with no issues.

The installation process was great. The guy who came was friendly and very well-mannered. He did everything right the first time and explained the system so I can understand what I was doing. However, when I have to call customer service representative they would put me on hold for a long time and bounce me around to person without solving my issues. It was tiring. I know that they are busy but when you brush people off it makes them skeptical about the company they represent and the device. I hated my experience and that's why I discontinued my services. Also, I had a lot of issues with the internet and the device. I swapped out 3 times and just didn't help. Another reason I discontinued my services with them.

The internet installation was quick and easy. Installers arrived on time, had the correct equipment with them and started promptly. They took their time, answered questions and were very thorough. Verizon Fios is one of the best providers we've ever use. There are no known issues, it's super fast and very reliable. This was one of the fastest service providers we have ever used. We were part of the change to the FIOS network and it was not only fast but very maintenance free. Customer service was very professional and pleasant to deal with too. They always listened and met our needs. They were also very responsive to inquiries and questions. They treated customers in a first class manner and took good care of our service needs. Would highly recommend the service.

It is very reliable and nice, and I like it a lot and it works very well, and I can't complain at all about it except that it costs a lot. It was very nice to install. I liked the people in my house. Speed is fast and speedy, which is good when you want to be fast but bad if you want to be slow, not that anyone ever slows down anymore. However, customers are not serviced by customer service, which only brings annoyance to the customer while failing to solve any problems except to create employment for people who cannot communicate.

Installation was quick, they really seem to know what they were doing. The only thing I didn't like, was that you were given a time period that you had to wait for them. But, customer service seem to be knowledgeable, helpful, willing to listen to your problems and fix them. You can call them almost any time, because they always seem to be available. They are pretty good at fixing problems in a timely manner. The speed is pretty good but, it does seem like you have to pay for better speed. I do see the speed dropping at night because there's so many users. But service is reliable and better than other companies we have tried.

The installer acted like I was stupid and insisted on me upgrading to a more expensive device when I already had a device that would have worked adequately. Customer service was OK sometimes is longer than should be expected wait time. They are almost always friendly and were eager to make me happy. The speed was almost always as fast as I could asking for but occasionally when trying to watch videos it buffered quite a bit but it did not do this often. Internet service were almost very reliable. I had no issues that I can recall at all except for their prices

Installers came on time... and were ready... and were quick and fast and got the job done quickly. They didn't make a mess anywhere and I was very happy until I got the bill. The sale men lied to me about my contract and what I was getting and for what price, and when I called to cancel they tried to say I was lying. But it's fast and it worked great in every spot in my house on all devices... and the WiFi speed was very fast and the boxes were small and compact. I love how I can watch movies and download everything I want. I loved it and I would like it back but for a better price.

We had an installation technician come only once. Our apartment was also already wired for FiOS so we had a bit of a head start. The process once we decided to switch was seamless as well. The internet service is very reliable with very few interruptions and the upload and download speed is excellent. I have not had any problems in the 3 years I've had FiOS. The speed is generally very fast although there are some places farther from the router that have issues when the door is closed but that is very rare. Also, we have only had to call customer service a few times and I am very happy with the customer service. Last year our rates were set to increase but when we called we were able to get a better deal.

The installation was very quickly and easily to do. We have our problems with the installation but everything works just fine. The customer service was great. They were friendly and they help you very well so you don't get overwhelmed by everything that's going on. Also, the speed is very fast and the connection is great. Anyone would love how fast the speed is on here. I would recommend it to family and friends.

I was always very pleased with the quality that I received from Verizon Fios. The installer was friendly, kind and very helpful. The customer service was incredible and I enjoyed my encounter. It was very professional and all my questions were answered very well. The service was very satisfactory and the speed is very fast. It always worked and was always very reliable. I have recommended it to close friends and family.

Fios provides fast internet without obstacles when logging on and surfing the internet. Easy access and rapid changing of web pages without difficulty. Fast movement from one page to another. Within a few seconds one can get to the next pages. Installation was great and convenient. They have great workers and equipment. Very dependable. I hope to never have to change my internet system to the much need I have for the internet. Customer Service is very informative and helpful. I can trust this company even though service is a bit high but well worth it. I would recommend other someone to try this service when all else fails.

The installation schedule was very flexible. The times provided were realistic. The installer was prompt and completed the work professionally and quickly. He was most helpful with any questions or concerns. I was very satisfied. The service worked very well and it was very reliable, but it's expensive to keep. The internet service was very fast and appropriate for my needs. Being a school teacher I needed the internet for work related issues and never had a problem with the internet service. The TV service ran perfectly, too. The phone service was good but I did not use it very often.

The installation is a nice and smooth process depending on who you have and if they know how to do the job as they are hired for. The process is quick and can be slow and how long the wait is for them to arrive. The customer service can be the most nice and bad experience depending on how busy they are that day and which representative you get. Some are nice, some are rude and some just don't need no job period. The wifi is good, but may run slow sometimes. Depending on the weather it may mess up the shows you watch. It goes in and out but overall it's pretty good. Now at night time sometimes it can run slow just depending on how many people are on and if there are no glitches with their system. And sometimes I have to reboot my system then it runs just well.

The speed is fairly neutral. It is usually reliable but sometimes it's slower than other times. The data gets used up too quickly especially when videos are watched. But just from going from site to site is ok. It's a very small internet card so it wasn't very hard to install. The customer service is fairly helpful at teaching you how to program or fix the card - by either holding the button down to restart it or reprogram it. You just press the button and all devices connect. It has to be charged fairly often though.

In bigger towns the internet service provider and the internet speed were great. However I travel a lot for work mostly to rural areas, and the service was really bad and the internet speed was very disappointing. But even the spotty service/coverage was better than other ISP. The installation was great once the tech honored the set appointment time and date. There were a few issues but most were easily fixed with a phone call. A few times I got great customer service. But there were many times that the customer service representatives were unable to help with any kind of solutions.

My family and I are very satisfied with our internet service to our home and we have never had a problem with the service speed. We have electronic devices hooked up to the service from every room in the house. The speed is always fast even though we have multiple devices running at the same time. Also, the area coverage is quite impressive. The signal covers the entire house plus expands over our yard, and my phones work most everywhere I go. In addition, customer service has been a great help. They took my call and helped me set parental controls on all our televisions which I recommend for all parents. They are always nice when I have a question about upcoming paid events.

Verizon is very reliable and has great customer service, fast at fixing problems. It's not too expensive and has channels not every provider has. It's a good online experience. Best internet. Installation takes a little longer than other providers, but flexible scheduling, on time, very informative, and never forgets any boxes or equipment. Installers are very nice and always helpful. Customer service is very courteous, very patient. They will explain thing down to a tee. They don't make you feel anxious and they seem to want to help you. Also I've never had a problem understanding the things they said. I've had issues with other providers constantly rebooting at all hours of the day. With Verizon, I'm able to have multiple devices hooked up by Ethernet and Wi-Fi and only lose a little speed. Downloading is fast.

Verizon can get slow when a lot of strain is on it. We are a 4 person family, all with our own devices, and using the Internet through a router, so it's as good as can be expected. It was pretty easy to install. We got it bundled with other services, so it began working when everything else did. It was almost seamless, transitioning between providers. I've had bad experiences with Verizon as a whole, though pertaining to separate services. No problems directly relating to the Internet, though. But service over the phone preferable to in-store assistance.

Unless there is an outside issue such as weather, Verizon is definitely reliable, fast and definitely affordable. I have had Comcast and DirecTV before and Verizon Fios has been the best service provider ever. My installation experience with my internet service provider has been extremely content. I am definitely happy that I picked Verizon and I would not pick anyone else had I the chance to do it all over again. It has been a good experience working with Verizon. I have never had a rude or impatient assistant when working with the company. They always make me feel at home, educated, and in control. Internet speed is awesome.

Verizon was always super fast. They had excellent customer service and they really care about their customers. The price is also very reasonable. They installed everything on time very quickly. I definitely recommend their handiwork and how excellent of technicians they are. Verizon is definitely worth its price. I love how fast my internet is compared to that of my friends.

Verizon is very reliable and I rarely have any outages or slowdowns even in bad weather. For what I do the speed is fine. I use 50/50 speed but they offer higher speeds to accommodate people's needs. However, installation is kind of a pain in the neck because it takes a while if you never used their service before. And of course you have to hang around because you are given an appt window of a couple of hours. Most of the time their customer service is satisfactory. My only complaint is that if you have a major issue and someone comes to your house they charge you $50.

The internet speed is amazing and it is the fastest speed that I have ever had in internet. Installation was easy. They sent us a box in mail and all we had to do was plug into wall, hook up and we were ready to go. They had easy instructions and easy to call number on paper if need assistance. Most of the people in customer service is very informative. They have been very helpful to me and my husband when we had problems. Service was fast and reliable. It's easy to navigate. It was unlimited use and never lost signal in cold snowy days. We would never change our service. I would recommend to family and friends.

We used to have Comcast, the Verizon service is much better and we were loyal customers until Verizon proved they can't be trusted. Verizon recently hosed us royally. We had a problem with our service, bad optical to analog converter box. The guy on the tech support line said, "Hey you're due for an upgrade, I can add channels, swap out your old equipment and your price will drop $20 per month with our new package." I was skeptical and said I'd think about it. He replied, "Well you can do that but if you don't like the package you can cancel it and go back to your old plan within 30 days. So you have nothing to lose." I thought what the hell and did it.

The internet was consistent but there were times where it would disconnect for no reason at all and I would have to wait at least 30 minutes just for it to turn back on. Other than that, the internet was relatively fast, your using it for basic things, but I wouldn't recommend it if you're a gamer and you're using it for gaming purpose, or things that consume a lot of data, or require fast speed and no lagging. It worked properly during and after the installation, and I've had no problem with any of the hardware. It's expected though that customer service will not be as I want since it's a typical company. It's not better than the average customer service but not really worse. Long wait times and sometimes the people did not even know what to do, and it was obvious they were just taking guesses.

Verizon give you trustworthy deals and packages. They won't ever overcharge you unless you add additional stuff. They are very concerned about everyone's experience which is why they're reliable. When they set a date to install it, they come at a proper time. They do a very quick job and explained how all processes work regarding the situation. Even though the wait is a bit long to talk to a worker in customer service, they are respectful and apologize for the concerns. They help me with any issues I've had but I barely have issues. The speed is excellent and I'd recommend it. It's way better than the other services and has a fair price.

The service went out about once a month. We couldn't use the Internet but charges was still the same. That would make me upset on two fronts. No service but I still had to pay for it. I received it in the mail and had to install it myself. It wasn't very hard but there still wasn't any installation service. That's why I can't give it a very good rating. I could do most of the things I wanted when it worked though. I could watch videos and movie trailers when I wanted. I didn't have a game console that could go online at the time so that was not an issue. But whenever the Internet would go out I was always told the same thing. Turn it off for at least 30 seconds and then turn it on so it can reboot. Sometimes it worked but it usually didn't.

The speed was good but not as good as it could be. Speed is quite important when it comes to internet so I suggest working on that which will help with the customer happiness with their internet. Sometimes it could work but other times it would go down so I would have to reset my internet and phone again. But my internet will be fast and work just as fine more times than it would be working slow so that's a plus. When I had it installed it was very easy and quite happy I did. It may not be the best but it's not the worst either so that's a plus also. I'm happy with how well the installation went. Customer service at times could be good but the experience I had was quite rude and slow. It depends on who you get. The person I got wasn't very much help so I had to fix it myself.

My experience with Verizon Fios is good and the service is very cool. It's very cheap in which I am most happy with. It only 50 dollars a month. The internet speed is fast and it had a huge success. Overall, I am happy with the installation. I had good time of the service but it had a huge effect on the deals. Also, the customer service was very nice and polite, and had good manners. Overall they are good people and they will help anyone with their issue.

The installation was fast and the technician explained everything so I would know what to expect. He stayed there and walked me through everything and made sure I understood so I wouldn't have to call him again. However, the customer service on the phone can be annoying because it usually a long wait which I hate. But I've only had to call once because my system rarely gives me problems. The speed is great with little to no lag, it's what I would expect from Verizon, they have a reputation that is unsurpassed. For me reliability means it will not kick me off of the internet, this is really important to me when filling out forms online like job applications and such. I have never had a problem with that.

The scheduling of the installation was very quick and they explained everything professionally. They make calls before arrival time and makes sure you understand all instructions. Also, you can call if there are any issues. The service is always expensive, but the internet is reliable, does well everywhere and fast compared to others. We use multiple devices such as laptops, tablets, and game systems. It connects quickly with no issues nor glitches in bad weather. The customer service staff is knowledgeable and wait times on hold can be lengthy, but once you are connected, problems are solved quickly, if not, they make an appointment to fix it fast. I would recommend them to anyone living or working in rural areas or travelling to use.

Installation was fast and easy once I signed up. Technician was very quick and knowledgeable. He showed us how to use it and gave us his personal telephone number to call him directly if we ever had any problems with the connection. The internet speed is fast but not very reliable. It's constantly going in and out and when it goes out it usually takes about 5 to 10 minutes to get it back on.

Fios has fast reliable service. The only problem is a pause in volume when watching tv causing you to miss what people are saying. Upload speed seems good and then download speed is fast and reliable for household common use. The tech rewired from house to pole that was improperly wired by Cablevision and he seemed very knowledgeable.

Verizon Fios is pretty good for the price. There were many times where the wifi would stop working. It would connect but not give internet. It also didn't reach throughout my whole house. But it was nice when it did work. Installation was very good. The men who came out to install it were very polite, professional and fast. They cleaned up after themselves and made sure I was satisfied before they left. Their customer service was alright as well. Sometimes the people who answered when I called for help weren't the most polite, but overall it was a good experience. Their internet speed was very fast when it actually connected. I wish it would've connected more often but it was something I could deal with. Maybe if they added more towers or something, it would be faster, but I don't know.

You could call and ask the speed that you are interested in having. It depend on what you use the internet for. I use it for personal home use so the speed might be as fast as some people might want it. They came to the house and installed all that had to be installed. They teached me how to set up my printer with my laptop. They are a great company to have. They are always there to help when your service is down and when it might happen they could fix from their end. You can always rely on the service. I have a box that would make sure my service doesn't get disrupted. I choice this service because they are the best in the town. They have a good reputation.

Verizon was only reliable in areas that you could expect not to be overcrowded. For all the money you pay you would expect more, but I guess you have to deal with the limited providers. Installation is never the bad part. They are happy to get new customers, which means new money. It did not take a long time which left me time to do important things. Customer service representatives are very quick to greet and resolve any issues. Overall, the speed is normal. The more you pay, the more bang you get for your buck.

My internet is always fast. I've never really had a problem with how fast anything loads. The speed is always up to date. It can always get faster though. 80% I feel like when I need the service it's not there but whenever I don't need it it's there. In that way it is very unreliable, but for play, it's 100%. It broke within the first few months of owning it. I went back to Verizon and they told me I did not have a warranty on it therefore I could not return it. It shouldn't have ever broken so quickly. Their customer service make everything sound all cute and fine and stuff when you want to buy something but when something happens to it either the employee isn't there anymore or they never said what you said that employee told you. Verizon Fios is very expensive and they don't really care about you.

The technicians arrived on time with all the equipment they needed. They were friendly and professional. They installed quickly and answered all of my questions. When it comes to customer service, Fios is a dependable company that answers all your questions and concerns while providing dependable, quick and quality service that in my opinion outshines cable. They also handled complaints with tact and professionalism. Moreover, Fios is more reliable than cable. It didn't lose service on a storm. Never have to wait for service, all songs and files download quickly without long wait times. Movies and shows never take long to load and there is always someone to help.

Verizon Fios work with you 24 hours with the best channel package, and their cable rarely messes up. However, it sucked it took 5 days to install. Even over the phone there were many power outages at the time. So because of that I need more pot bucks. Their customer service is really good. Everybody has knowledge of the problems you're having when you speak to a rep.

They have lower price. Also, when I contacted Verizon, I can easily find some representative. When I want to know the price, the representative can give it to me very quickly. Every time when I tried to chat with representatives online, they were very nice and helpful. They were very patient and tried to solve my concerns. The installation is easy. I ordered the route, they delivered to my house, and followed the guideline. The speed is fast because I rarely get disconnect from the internet. I have two computers, two cell phones and two iPads at my houses, and they are connected very well.

It was as slow as molasses in January and I don't think you could go this slow if you tried. If it were any slower it would be going backwards. A team of kinkiest could develop a faster network in their spare time on a Tuesday night. The reliability is decent but not for what I pay compared to more urban areas and they don't bother to make sure trees are out of the way, hence the so-so reliability. It has its ups and downs and I deserve more consistency than they provide. Also, customer service is outsourced from India or some other God forsaken land where English is not the first language... It's that or you get a robot who doesn't know its ** from its elbow and they don't want to talk to you.

Service installation was prompt and the person sent was friendly and explained everything to me. The service appointment was as long as described, though. Internet reliability is usually good but sometimes the service will inexplicably cut out and I have reset all of the hardware, but that doesn't happen too often. The speed also usually stays close to the level that I pay for, typically around 50MB. But there are days at peak times when it's a little slower than the ideal. Customer service reps are usually friendly and helpful. The problems that I have are dealt with in a timely fashion. I can understand the person also.

We had a "grandfathered in" service due to not having a home phone, I think called a data line. Very reliable and able to run many devices without buffering. Installation was awesomely easy (but previous owners let us take over their account). All we had to do was call and change into our name and Verizon sent us a router. We were ecstatic when first signed up. Speed test showed fast service at 12 mbps then it started dropping after a few months. By the time they sold to Frontier we were barely showing 3 mbps. Every time my husband called Customer Service it would take between twenty minutes to an hour and being switched to many departments before being told that speed was same as before (despite speed test proving we had dropped from 12 to 3 mbps).

Self installation is a great option. It's fast and easy. Highly recommend you go that route if you are a tech literate person. No appointment needed and do it at your leisure. All of the times I have needed customer service, they been polite and courteous and have always been able to help me in a quick and timely manner. Also, the speed is fast and consistent. Uptime is great, and downloads and video streaming are fast and consistent. It's reliable and it's never let me down when I needed it. I've never had anything to complain about and I would highly recommend them on this front.

The technician who installed our Internet was professional and helpful. He set up our TV and all of our devices to work with the Verizon system. When he finished he confirmed that everything worked properly prior to leaving. Service is reliable and I have never had a problem connecting to the Internet and the speed is fast enough for me to get my work completed. My husband and daughter are able to access their tablets with little slowdown. I do not have the fastest speed available and that would have been far more expensive than I would have wanted to pay. I have also only called customer service once, and the representative was very helpful. She answered all of the questions that I asked and confirmed that I understood and my equipment was working properly.

The tech was in and out. I'm pre wired for Fios so no wires everywhere. He set up The network and tv in less than 30 minutes and even programmed my dvr as I had never used one before. Never a problem customer service could not handle. They were polite professional and courteous. Once In a while I reset the modem or have a tech remotely do it for me and no charge to me as it's included. I have multiple net devices running at the same time and have not noticed slowdown even at peak hours. There is even a way for me to use my laptop to check speed performance. I've nearly never had any sort of problem. I'm glad I'm with Verizon Fios and not their competitors who I've used in the past.

FIOS is a reliable provider from delivery to customer service. The service fits well with my desktop and devices including android. Plus the speed is sufficient for my usage. I have no need to upgrade for the purposes of tech speed. The speed with regard to assistance and repair is well within normal service response time frames.

The internet due to Verizon Fios has never shut down and is always fast. Whenever we search out results are there in seconds. Verizon is always there when we need it which makes it super dependable. Our internet is also extremely affordable even for a busy family of six. Also, the installation process was super easy and if we ever have a problem we know we can always count on hassle free service to be provided to us. Everyone we speak to has always been knowledgeable and helpful and very kind as well as patient with any questions or concerns we may have.

Good customer service, good communication, and good people. Amazing work. They're good on helping quick and fixing the problem the same day. When you call them you don't have to wait a long time. They come on time and the day they say, plus they make sure that your service is put right. When you have a question they can answer quick. They treat you good. I love how I get help fast and they know what they're saying. Internet speed is amazing, too. Love how it's faster than other provider's. I hate slow speed. They offer good, quality speed, and I can do my things on my laptop fast.

It was very fast Internet speed compared to other Internet providers. But, with that being said, it comes at a steep cost, which at least in my area is a bit steep compared to the other Internet providers. The service was only down a couple times. Compared to other providers it was average on the reliability scale. Because of this and the higher expense, I decided to change Internet providers. If the cost was better, I might consider giving them another try. I would rate Verizon Fios and all other Internet provides three stars. I really think they can do better by training their staff more. This would be the fault of management not giving their employees all the tools necessary to make the customer service the best it could be.

Verizon Fios is pretty reliable because it has a big range and the internet does not slow down. If it does slow down, all you need to do is reset it and you're good to go. It can be helpful to others. It installs apps quickly. It depends on how big the file is though. If it is a big file it will take longer. If it is a smaller file it will take a short time. The customer service is nice. They listen carefully of your problem and try to help you the best way they can. If there are no solution to the problem, they will try to make a deal. The speed is very fast and it is reliable. Of course it is not as effective as you go closer to the mountains where there is less connection therefore less speed.

The Internet service is great. I have had problems in the past with slow Internet and looking service several times extremely frustrating but by switching my Internet was much faster and service was great. Not much of an issue with loose connection. Installation was also no problem. It was done very quickly and easily and there was no problems at all after installation was completed. Same with my relative that I referred her to. She was happy she changed and had no issues with her installation. The customer service is always good. It's what you would expect to get any questions or concerns. Didn't have much of any problems and if I had a question or concern it was handed right away. They answered and are always happy to assist you in any problems or concerns you may have.

Verizon Fios has an easy setup but the wires look terrible. There are so many wires and it's so noticeable it's all you see watching the tv. As for customer service, a lot of times we have to wait and wait. And sometimes we're on hold for a while when the service goes out or something went wrong and we need help fixing it. It's pretty slow at times. We really don't get good service where I live. The Internet is very slow, which sucks when I need to look up something pretty quickly.

My internet never goes down during storms or bad weather. Very consistent connection speeds and easy to use mobile app. Great first year bundle with tv and home phone! Best service we've had at this residence. With seven people living here and all having mobile phones and a few having tablets logged onto the Internet the speed never seems to lag. Highly Recommend this service to anyone

I'm happy with the customer service because whenever something happened and I needs to contact someone, a friendly person was there to assist me every time. But with my internet service provider installation there was a lot of problems. The installers were a bit rude and kept blaming our neighborhood but everyone else in the neighborhood was fine. The service is reliable to an extent. For instance it works in the same areas all the time however it does not always work consistently everywhere. It is also not the fastest but it is definitely better than my previous internet service provider which is a plus. It is definitely reliable regarding speed so therefore I am satisfied.

Verizon Fios got the job done and went fast. The installers were on time and explaining everything, was very nice, and cleaned up everything after also. Would recommend them anytime and they showed me everything and not rude at all and did not take forever to do it. Their customer service was very good but the wait time was a little longer and had too many menus to go through to get to someone and when you got there they had to transfer to someone else and a hard time understands what they were saying. I run a lot of things in my house and they are are all running at the same time and I'm not having any problems at all with any speed. It's giving me just what I need and more. Looking forward to keeping it for a while.

We were one of the first to get Verizon FiOS in my rural area. The installers came out and got us hooked up out to the road. They were nice and patient, and courteous, and very professional while they were installing it. Verizon was good before they became Frontier. Now it's slow and always needs to be reset. Can't always watch videos now and they don't fully load. The speed is a little slower than I would like to have. Sometimes it seems slower than other times, but it's not completely slow. It costs too much to pay for the highest speed you can get, so it's really not Verizon's fault as far as my happiness goes. The Verizon FiOS customer service also always answer the phone and try their best to help answer questions or fix a problem. They are prompt too.

If you are unable to install yourself. They will come out to install for you. All you have to do is just enjoy when they are finished. Their customer service is fast and reliable also outstanding. I had problems in the past they came out about three times to fix it. The first two times unable to find problem but they never gave up until they solve the problem. That's why they are the best in customer service. Also, their speed is a lot faster than Comcast and any other providers out there. They waste no time and if for any reason they are slow they will compensate you for it.

Verizon is as good as all the others. They all have problems. They messed my account all up by signing me up for a bundle not available in my state. When they came to install my bedroom cable box. They drilled through the wall and my power main, 4 weeks or more to get fixed and reimbursed. Customer service depends on who you get and their mood, like each and every place these days. CSR is hard job. Everyone can't do it and then do it well is a tall order sometimes. The speed seem just great. Love it but sometimes it goes out and during the transfer from old to the new company our life was hell for a few weeks.

I unknowingly signed up with Verizon Fios in November 2015. Big mistake. If I knew then what I know now of how customers are treated I would have never considered them as an option. I was told discounts would be applied to my account for a total of 12 months starting from December 2015 until December 31st, 2016. I called every month questioning why the discount was not applied and was assured during each call that I would not have to call the following month. That was a lie. Eight months into having to do this, the discount was finally applied. Now yet again in the new year, I am dealing with the same issues. When I call I have to "secure" my account by providing a temporary "pin", which I had already established over a year ago.

Verizon FiOS is a good service and fast too. The router on the other hand, you have to use theirs, not good. I'll tell you why. On their side they can see your computer names. That a privacy concern if you ask me. Any hacker can take advantage of you if they get that. Also I've been reading they work for the government. That means you can't even take a ** you want to in peace. Plus having your own router locks them out. Can't see anything CHANGE IT. I'm leaving when my contract's up. That's why they have contracts. Sneaky way of doing business.

Verizon Fios is a very reliable and easy to use service. Never had any major issues and if I did they were very eager and ready to help. Very informative and always on time. Installation was very simple and easy to understand. There were informative description and directions, Very enjoyable experience to instantly install. Customer service and support is very good and highly friendly. They know how to talk and connect with the customer. Also, their speed is great, unbelievably fast and accurate. I would highly definitely recommend them.

The internet speed is faster than my last provider. The internet connects fast and it is noticeable faster for me to download items. Furthermore, the WiFi is very strong and doesn't lose strength with all our gadgets connected to it at once. Haven't had any trouble of it failing. However, the installation was longer than I've had in the past. They had to attach some boxes to my wall behind my TV. But the installer was very thorough and helpful with my questions. Although I had some issues with some customer service representatives over the phone, I also have had some great, very helpful interactions with some representatives.

A Verizon representative from the company came to my house to install my router. They spent a long time here fixing things specific to my home. For example, the main wire that provides internet access in the building was old and he replaced the entire thing for me. The speed of my internet is exactly as it was advertised. Other internet providers sometimes advertise their internet at one speed and it works much slower.

The speed of hookup could be faster. This would make my experience more pleasurable. On occasion I have gotten kicked off and that was not pleasant. But when we had an issue the new modem was sent quite quickly. The support staff have been able to talk us thru any issues as well. They are very knowledgeable and nice. Through their expertise they have fixed every issues that we have ever had since technology has surpassed my knowledge. The internet speed is adequate for our home. On occasion we have experienced some amount of lag. And sometimes when there are a lot of different devices being used at the same time there may be a problem.

My internet speed is reliable, never failed to work but was slow at times during peak hours. Given the price, the speed was reasonable, thus, good value for the speed. Enjoyed it before we moved. No issues other than the slowness at times. The installer was quick and friendly. Set everything up and set up wifi for easy use and maintenance, and even came in the time window promised. However, Verizon is not known for its customer service. This is the one area they need a lot of help in because their agents treat people as numbers and not people.

I had Verizon cable and internet and was really happy with their service. Always had great tv picture and never had any at all internet problems. But I could not get the channels I wanted to or liked to watch. I like comedy channels, and I would like to get more high end channels to watch more reality tv shows. Other than that, I would highly recommend Verizon.

Installers are very friendly. Quick and easy but wait time for them to arrive can be ridiculous. The actual installation only takes them 20 minutes and the service can be used immediately. Customer service was great and representatives were friendly. They explained things that were easy to understand and took their time to help me. Never had a problem until they switched us to Frontier. Before that I always had good customer service and immediate resolution problems.

It's good when the internet service was being installed. They tell you all these things to keep with Verizon but once you stay they start messing everything up and scam you. The cable box kept messing up. They wouldn't fix it if it was broken and I would have to go weeks without cable. They would also make me pay more than what was needed every month. The customer service was awful too and they would never help you out with problems. If you called they would sometimes hang up on you. They would go to your house leave the tools and have you do it yourself. But those aside, the internet speed was decent. When I needed to do stuff on my laptop, I was done in like 20 minutes. I could stream movies with no problem and play video games without lagging.