Verizon Fios Reviews

Most reliable out of all the providers I've tried. The speed is good. I would recommend Verizon over any of the other providers I've tried.

Overpriced, but so is the one other possible provider in our area. This one has slightly better customer service as the other company is absolutely dismal at it.

Verizon DSL is slow and uneven and the router is ordinary. The problem is that Verizon Fios service is not available in Baltimore city. The landline phone service is acceptable, nothing special, but it remains to be seen how long Verizon will sustain landline phones.

I have Fios tv, phone, internet. Very reliable (outages rare). When needed, customer service is good. Can control TV cost by number of channels chosen and internet by speed.

I recently returned take to Verizon Fios, after leaving this company for approximately two years. Upon returning to Verizon I was assured that they offered lower rates than previously. I realized that my rates were lower but the package offered to me was very limited! I didn't receive a lot of the basic channel that I received previously for free; such as OWN. The price of the package that I currently pay for is pretty expensive being that I only have their service on two televisions and one premium channel. A lot of the sports channels that I received in the past, I'm no long able to access them, either. In addition, I was provided HBO for free, for approximately one years.

Verizon will not bring Fios to Baltimore City so we are stuck with DSL and they will not fix the copper wiring on the poles so it is slow and sometimes we don't have internet at all.

I have been a Verizon customer for many years. Pricey but worth it - good coverage and customer service. No problems over all those years (10+). I don’t anticipate changing.

Verizon's billing is unfair and confusing. They do not offer an equal set price for the same services. They have sucker rates for new subscribers and then bump up the price when the sucker rates expire. New sucker rates are not available to existing customers.

Verizon is always there when I need them. Will help you with a service problem no matter how long it takes. Equipment always works. If something breaks, fast turn around to get what you need.

One thing good about them is they have underground cables. But they need to be better in their response. They take too long to respond back on the issues.

Verizon converted copper to fiber optics and left unnecessary cables. Had to call them again because my equipment was not working well and new team had to remove some wires, there were too many. They also left me with another problem which I have not had the time to become involved with. The 1st team great, the 2nd rude.

Customer service does all they can do. I think most of them love their job. They have a good product and service is okay but they really don't do anything for long term customers.

Simply, the network is reliable and has excellent coverage. These are the two most important factors in determining a cellular provider. In addition, speed has never been an issue where we live. Customer service is excellent although getting to them is not as straightforward as it could be. Only complaint is that cellular providers have moved to charging more and more for devices. They should be much more aggressive in negotiating with handset providers on behalf of their customers.

Verizon service is expensive. They offer many channels, but many aren't watched, so the total cost is high compared to what you watch or want. A cafeteria style plan would be more appropriate.

Been with them a long time, though, will be asking for a lower price. I install the equipment myself. I'm also glad they don't handle the email now so I won't lose my email. It is under AOL. I did start a Gmail account which many has done with either Yahoo or Google so not to lose your email.

I feel confident with the service and customer services that they provide, the internet work very good for me when I am in the city and also outstate.

I do not have problems making phone calls. However, customer service has limited tools at their disposable and I have had billing problems that they had great trouble solving.

I used Verizon for my internet access for many years as it was the only available option. Whenever there was a storm the internet would shut down. Verizon was extremely slow and took forever to download anything necessary.

If we have a problem & call them about it they try to solve it right away. They also try to provide affordable package deals. The service stays on in bad weather. We switched from another carrier & happy we did.

I have not had any problems with Verizon so far. They have responded appropriately when I have needed them. I just wish their price would be better. I do not like the 2 year lock-in either.

You start out low with bill then they get you because you don't get the channels you watch. So to get them you have to pay more. I think it's all a ripoff.

I could write on for half a dozen pages, I'm not going to waste my time, look at what I'm saying... I am not competition so why else would I be here, other than to help the working stiff from being 'yanked' all of the time! When and if you can read any reviews that tell you prices for their service, meaning they can and will sell you phone service there. THEY ARE PAYING FOR THE REVIEWS!

Trying to speak to a person about an issue is a nightmare. Too tech reliant as regards customer service. Once you get someone who can actually address your issue, they are very helpful, however.

I requested for Verizon Fios internet service and I ordered a router from Verizon. I waited for the router for two weeks and the router never delivered to me. In between I contacted Verizon Fios many times and told them I am waiting for the router. During that time they told they saw a problem with the order. I gave up and finally I ordered my own router from Amazon. I have the proof and bill with me.

Verizon is the worst company for cell phone usage And internet usage, the cell part drops calls all the time, almost every call and the Internet is horrible. I thought it slowed down around the time when the bill comes out but after the bill comes out it's a very very slow super slow where you sit there and wait for it to stop spinning. Really really bad!!!

Verizon claims you get hundreds of channels without admitting they are mostly duplicates and if you want to watch newer and sometimes older movies there is a cost. Already paying for service and everything comes with extra cost.

I had Verizon a year ago and mistakenly switched to AT&T which was a disaster. Generally find their service good but speed in my area is not as fast as it could be. They responded quickly to some service problems I had in the past, although I had some difficulty contacting them the last time I had a problem. MUCH BETTER THAN AT&T.

Only wanted internet but was told had to get the bundle! Can't afford... Extra crap! I feel they were being very sneaky/Greedy, as now, you can get only internet & tv, but I'm stuck for 2 years.

I've been with Verizon for over five years now. I never have any trouble connecting and no interruptions, either. Always a clear and consistent signal.

Verizon is a good company. Its speeds are overall fast and efficient especially when comparing it to a company such as Comcast. The main issues with Verizon is that its cost are quite pricey for what you get, but most consumers have no choice but to get it because of availability issues of other service providers. But all in all I’d give them a sold A-.

I pay for the fastest internet speed... yet it’s as slow as DSL. Two websites I tried to get on failed. Couldn’t even get on them. All that money that I pay, they should reimburse me for a portion of my bill. These cable companies are the only businesses that get away with this issues without any consequences. Frankly, I‘ve had it. Sick of their abuse of power.

After having Fios Triple Play for over 8 years and renewing every 2 years it was time to sign a new contract. It was a nightmare!!! I tried to do the new contract online and was going to receive a $100 gift card. I called for assistance and the customer service representative somehow locked my cart and I could not finish my transaction. She tried to sell me a contract would cost me more. I spend over 10 hours talking to tech support and several customer service representatives and was not able to get back into my cart.

Not having a phone signal in the building since June 2017. We have been trying to get this resolved with them for almost a year. They caused us to get a DOB violation as we don't have elevator phone line then they convinced us to change to Fios. Still same problem so service as the cable is not working. We believe this is a conspiracy from this company not to provide the service they should and still keep charging us for it. I pray they get investigated. There should be no monopoly for something as critical as communications.

Paying for a new smartphone. Went through their insurance and after 2 months of fighting them got a used one. It arrived damaged and still fighting them and no phone. Even after paying extra for the insurance plan. Asurion with worthless and treats everyone like they are trash.

My internet router has been out for a couple weeks. I called once and spent 3hrs on the phone with a tech to no avail. So I ordered a new router which is Fios' Quantum router their best and it will cost me $5.00 a month. Still no internet, I still had all other services, phone worked, TV worked. We didn’t have a problem because I also work from home and we have a work router that is working fine at full capacity so we were able to use that one while we had the issue with the home internet. Today I called to see if I can finally get the home router working. After an hour the tech says, "Go down to the ONT box." That’s the box Verizon puts in your house that controls all services TV, phone and both my home and work internet. So he says, "Go unplug the box and backup batteries for 2min and then plug back in." This knocked out all my services to the house and 4 hrs later my services are still not back on.

I have been with Verizon for over 10 years and this year (Feb. I believe) my most current 2 year agreement expired. I say I believe because nobody contacted me or said anything, they just raised my bill, it went from $189 a month to over $218 a month. I called to find out why and I was told that on the top of my bill it had said my agreement was expiring and any discounts I had been receiving were now no longer in effect. I called and renewed my agreement but by then I was told I owed them over $400. Here is where the whole thing goes South. I talked to customer service again and was offered a new agreement for $109 Mo. + Tax and fees. So I agreed. They sent me the set top box and some other box.

I regret ever getting Fios, seriously is very frustrating leaving your money in a company that doesn’t value you as a customer. I made a payment arrangement one time and I cancel that payment because I paid it before the arrangement was going to be withdrawn out of my account. The day before the arrangement Fios send me an email stating that they were going to withdraw money out of my account. Then I try calling them to tell them why are they going to withdraw money out of the account if I cancel the arrangement online. The point is the company closes at 7 pm couldn’t speak to no one, so I call my bank to stop the payment.

It's only been two days and I am already having trouble! I cannot log into my account to set up my internet and when I call support, I have to wait endlessly. Called twice before actually getting a live person, and then transferred to CS to wait another 15 minutes till I hung up. Recording said that I can log onto the website but it's not any good without access!! Also, the CSR was so rude. Whatever happened to the first class customer service that Verizon was known for? So, now I cannot log into any of my apps and I have to wait for a password reset to be sent in the mail! Never heard of such a thing. Also, I had to wait a week to get service! I just might switch back to Optimum where I never encountered such issues and they were nice! Verizon, you're too big for your britches. Time to switch cell service too.

FiOS is good. What they Don’t tell you on the commercials or by salespeople is there’s a reason why they are pushing the DVR service. It’s because many of the “non-premium” On Demand content costs. Omit too many details when subscribing... too many extra charges.

After being with Verizon for years and with a new addition to the family I decided to call and add Disney and Nickelodeon. Not only did they try to upsell me into a contract they cut my service off for three days. So my stay at home wife and child had no tv or internet for three days. My seventeen year old son was unable to study for SAT and I had to send him to his grandmothers. So I decided to complain and cancel. I switched to Cox and I pay more but that’s fine because they did hang up on me and put me on endless holds.

On 12/18/17, I renewed my Verizon Fios TV and Internet service via the Verizon website for the same price I had been paying for the 2 years prior - $94.99. With equipment rental and an increase in some other fees and taxes, my new monthly total should have been $156.99 - see attached screen shot titled "Order Renewal - 12/18/17." However, when I received my first bill, it was $174.30. I had been charged $15 more for TV and Internet, or $109.99, than I should have been - see attached screen shot titled "First Incorrect Bill." This was the amount that my TV and internet service was going to cost, if I had I not renewed my service. I spoke with 3 different customer service representatives (reps) over the course of several days. They all said that they could see what was wrong and they were going to correct it. However, it was not corrected.

I've been trying to settle a last bill with Verizon since November. I have cancelled my account every month since then and they keep sending me bills. Every time I talk to a rep they say it's fixed, and when the next month rolls around the bill comes back. Their services reps are disrespectful, they don't let you talk, don't know what they are doing, are misleading. I even had a person who raised her voice to me, and would never let me talk. I asked for a survey for feedback and she wouldn't send it. Awful customer service- Worst company ever!

I signed up for Verizon Fios, they said below 10 countries are cover in international calling. 2 customer service reps confirmed that as well to me. They started billing and when called and spoke even with supervisor, they did not cover. Very rude supervisor from Massachusetts office. Comcast (https://www.xfinity.com/) cover 60 countries without any cost, I will be switching to them. Canada. China. Dominican Republic. Hong Kong. India. Mexico. Pakistan. Portugal. South Korea. Singapore.

I purchased Verizon internet/cable about 5 years ago and everything was working perfectly fine for me. I was advised to get the cheapest internet given it's just myself in the apartment and I only need internet for browsing (no streaming/download). My first couple years of service, everything worked fine, then suddenly, my internet started to slow down. It became difficult for me to browse. When I clicked to open a website, it would take such a long time and even sometimes freezes up causing me to close the browser and restart. I called Verizon to find out what happened, without explanation, I was asked to upgrade for almost 2x the amount I currently pay. I really just wanted to understand what happened and the reason I got was that my location may have moved (which is false, I live in the same studio apartment and my laptop/router proximity has remained the same ever since).

I had Verizon Fios for over two years. A week ago after a wind storm we were left without power and of course internet. We got electricity back again on March 4th, 2018. On Monday March 5th, 2018 it took me 90 minutes to get connected to a Verizon Repair representative until they finally picked up my call. The customer service inform me that they could not came until Wednesday (two days later) March 7th, 2018. A technician showed up on Wednesday afternoon, an hour later the technician inform me that needed another technician with a truck and a boom lift. One hour later a second technician showed up and after they went review the work to be done knocked my door to let me know that would need another truck with boom lift (they needed two trucks) and because the time it was about 5 PM the traffic was so heavy they needed to came back the next day, one of the technician promised to be back first thing in the morning.

Cancelling the service is a nightmare. It is very easy to sign up, but when you want to cancel their holding times are 30 mins or more and in Spanish is an hour or more. But for some reason every time you try to cancel their system is down and they cannot help you that day and ask you to call back. Their cancellation and support is all foreign and we get the Bteam. :(

I initially signed up with Verizon Fios in September of 2015 in which I agreed to a rate of 44.99 each month. After some time without any problems, in August of 2018 I noticed my rate increased to 54.99 a month. I immediately called customer support and the representative apologized for the increase and assured me if I renew my contract for 2 years she would be able to revert my rate back to the 44.99. Today, March 9 6 months later I noticed my rate increase again to 74.99. I called again irate at the constant rate increases and expressed my displeasure with the Verizon customer service representative. I explained my history and expressed I just renewed in August with the expectation my rate will remain at $44.99. She stated the previous representative added discounts that expired last month. I assured the lady this was not what I was lead to believe and I was very dissatisfied with their business practice.

God help you if you ever decide to ‘upgrade’ your cable service to Verizon FIOS. Let me see – where should I begin? From day one my internet access was deplorable. Several times I complained to Verizon and on each occasion they talked me into to upgrading my bandwidth but to no avail. Now whenever I need to access the Internet I use the pleasant lady downstairs RCN router.

The folks at customer service were able to resolve my situation and will be able to fix the cable back where it should be. Very impressed with them today!

Verizon Fios came and installed their product in my neighborhood last summer. No one had a choice. They left my yard a mess and left a hole in my yard. I didn't think much of it, tried to fill it in with dirt, but now, months later, I see that my paver driveway, right next to the hole, is sinking. I have contacted them numerous times, via internet chat on their website, phone calls, and through messaging on Facebook (when I complained on Facebook, they immediately responded and told me to enter a private chat with them).

FIOS has the worst customer service unfortunately it is a great product because of the point to point Fiber. As soon as other cable companies start offering Fiber connections, I will be the first to say goodbye to Verizon. I have now been on hold for over an hour.

For three years I have had this service for cable and internet. But this weekend the customer service was horrible. I was on hold for two hours trying to find out why they keep putting in tickets to fix my service and nobody has been here to fix it. They keep changing the dates and times with no explanation. I am unable to get anyone on the phone to help with this. I have spent over two hours trying to get someone on the phone. I will not be renewing with this company. This is poor customer service. And still have no service. And went on their outage in the area and there is none in my area. So why don't I have service? No explanation. No one picking up the phone. But you want to get paid. Huh. I will be finding another service.

Our Verizon Fios went out during a storm. We were on hold many times for over an hour trying to call but were unable to speak with anyone and were unsuccessful in getting through. On our sixth attempt in calling and day 3 of no service, we were able to get through and speak with an actual person after an hour and a half wait. We were told that they were unable to have someone come fix our service for an additional 5 days. They also said that they were unaware that our service had been out. Are they serious??? There was no way to contact or speak with anyone!!! We will be moving in two months and definitely will not be using Verizon. Worst customer service ever!! The processes they have in place do not work and they should be ashamed of their business processes and customer service.

Verizon does nothing but lie, one after another. Including their corporate depart. Then when you call them on it they do NOTHING. I'm sorry they apologize but then do nothing to correct it. If a rep. ever knocks on your door... SLAM it in their face! The door to door sales are the worst! Lied about credit check inquiry, the charges, and what your bill is going to be. The problem is the REAL charges do not show until you're locked into their contract. Which is 30 days from installation. My 2 year contract can't come fast enough and it's only been 2 days!!! It makes me SICK that this company gets away with how they run their business. I'm writing to warn people to NOT get yourself involved with Verizon! Not even 2 full stars out of 5??? That says a lot right there!!! BE VERY CAREFUL PEOPLE!

This message is for anyone that is even thinking about signing up with Verizon/Fios cable. Please I beg of you, do not put yourself through this... That you will read from here on. On are about December 28th or 29th, the manager at the Arundel Mills Blvd, in Hanover MD, told me that if I signed up for Verizon/Fios triple play plan that he would waive the installation fees, give me Showtime for the time I have Verizon, I would be giving a $250.00 gift, he would waive the pretty much everything (not to mention forgetting to tell me things that I needed to know).

What are the chances that I am dealing with overbilling? The lady upstairs who is 92 is dealing with it and a friend in New Mexico is too? I left Time Warner now Spectrum (as if the name change changes anything) because they refused to give me a good price after two years. They called my bluff and lost but so did I because I have Verizon. After the 92 year old lady upstairs was dealing with the many tricks Verizon pulled with her lifeline I had to deal with them. I had to call them to help the lady after three calls from her family members that went nowhere. They charge her $52 for a landlines PLUS long distance service even though she doesn't need one plus 10 cents per call.

I authorized Verizon FIOS to deduct ONE payment from my checking account. After they deducted the payment I authorized they then deducted the same amount a SECOND time UNAUTHORIZED. And to add insult to injury the second deduction from my checking account did NOT get credited to my Verizon FIOS account. IT DISAPPEARED! I have been waiting 11 days for the money that Verizon took unauthorized to be returned to me. I e-mailed Executive Ken Dixon several times with absolutely no reply. I even e-mailed Lowell McAdam several times with no reply. I have sent them my bank statement several times and nothing has been done. The reps have been rude, unprofessional and completely unhelpful. DO NOT GIVE VERIZON FIOS YOUR CHECKING ACCOUNT INFO. THEY STEAL!!!

Freezing, loss of sound, loss of picture. Have been complaining about the subject issues for 18 months. Sent out technician after technician. Issue could not be solved. Something about, blah, blah, blah. Over the past few months could not access my account online. "There was an error retrieving your information". I'm moving back to DirecTV. Issue there was loss of picture during snow and rain storms. They claim to have fixed that.

Fios lost another customer! Spent 2 hours today on the phone with Fios customer service. Was passed to 3 different departments outsourced twice to India or someplace they barely speak English all with no results. Made several attempts to have a supervisor call me back over the past 8 weeks and nobody ever calls you back! But they still charge you for services! Overbilling is outrageous here. Signed up for a 189.00 package and my bill every month is 279.00. And supervisors or speaking to anyone of any importance that can work with you DO NOT EXIST at Verizon Fios!

We've been Verizon customers for years (phone, internet and TV) and have been satisfied with their service. Recently whenever we would turn on the TV a message would appear stating that we need to upgrade our service. I contacted Verizon and told them I didn't want to pay more, she said we would have better service for only $5 more per month. I agreed only to realize we got less stations (stations that we normally watch) for more money. I tried to switch back to our original package and Verizon told me that was a grandfathered pack and we were not able to.

The condo building where I live is wired for Verizon Fios so I signed up with them when I moved in. I am 80 years old and handicapped. I'm having problems with no signal at various times for no reason. Why when I call with a problem do they want to walk me through a "fix". I am not a service person for Verizon. After explaining my problem and they trying to fix it over the phone I finally had a service tech come out the other day and he got my cable working. Today again I lost cable in my den and went thru the same song and dance.

I just read several reviews of people complaining that Verizon's data plans always run out of data... Even if you are TOLD you signed up for an unlimited amount... and then they charge you. This just happened to me. Again. I will be calling them. Again. I look forward to switching plans.

I tried and tried to sign a 2 year contract and become a loyal customer of Verizon Fios but... can you believe it, they required me to "fax" a copy of my drivers license. They would not accept an uploaded PDF version. Crazy! So I go to my local UPS store and pay $5.25 to have them fax it. But wait, the Verizon security people said they were not able to read it. I then have my UPS store make a super clean and bright copy and fax it again (another $5.25+). And you guessed it... they could not read it!!! They were all so rude, obnoxious (especially the manager) and just plain did not care. Hard to believe a technology company lost me due to 1980's technology and a group of people that simply don't care!! I am now a very happy Xfinity customer!

Verizon Fios cable has advertising that is incredibly misleading. They have a starter price online in every category that does not include any router or any TV equipment. Therefore the price advertised starts at least $22 per month higher than suggested with just a single TV. While they do say equipment, taxes and fees not included. The price advertised at $75 per month was actually $125 at the end of the day. That’s 66% higher than advertised. They should be sued for misleading consumers.

Fios is fine. However their On Demand service is pretty subpar, and is all over the place when it comes to when TV shows are available to view. One week a show that you missed the night before will be available the next day, but usually it takes 3-7 days to post the episode. Then they won't keep a whole season of a show listed. All in all we are pretty dissatisfied with the service.

No FIOS tv access at all - all was fine up right until Super Bowl Kickoff then all TV access to networks cut off, including an internet only TV with antennae only access and no Fios box at all. Internet is available everywhere in the house but no TV signal. What is with that? And Verizon can have someone out tomorrow between noon and 2 - tell that to my company waiting to watch the biggest sports broadcast of the year. Completely unacceptable - are they too big to care? All my guests are also posting on social media to see if this is a local problem (even worse if it is, as this is a low income minority area - were we targeted?) or something bigger. Either way I have a very hard time paying my over 100$/month bill for this type of service.

Since August 2017, when I called them to tell them I will change them if we can't get price adjusted - they promised this - they can't lower price but will enhance speed of my internet. We agreed. Then they actually hiked price up for $7.00 on next bill. When I called again, rep apologized and told me to consider that solved and not to worry, but price stayed up and, regardless of my calling every month, and their empty promises, they dragged it in same manner for few months till amount in question grow and since I refused to pay it - it collected over time to considerable amount I was finally forced to pay since, they disconnected my service and, I suspect - ruined my credit score with that.

When I bought my Verizon phone I told the guy I was a truck driver and that I use a lot of data and that I need my hotspot. I told him I was getting the unlimited plan and that I expected it to be unlimited, I was never once told it would be slowed down after so much use even after asking right out if it would. After 15 GB a month it's so slow it's worthless. It's a complete rip off and false advertising.

Always get robotic answer when calling their phone with "wait times are longer than usual". Lately, with exception of billing and tech help, seems that people answering the phone are trainees and consistently ask you to hold so they can check on something. During 2 calls over the last week, phone connection is lost after very long wait times. Today I received log-in help (about 20 minutes of wait and then excellent help with Bob), and he verified that email I received from Verizon "confirming" my address change was in error (I have lived here and been a customer for over 10 years). He placed me on hold to connect with Customer Service. Shorter wait but Louise was unable to provide me a simple listing of which channels are included in each of their TV plans (other than total # of channels they included) and repeatedly asked me to hold so she could check.

I'm a Verizon customer for the past 15 years since cable was even worse than Verizon. I upgraded to 250MB speed and we have the latest piece of crap router from Verizon. The router has two signal 5 GHz and 2.4 GHz, the 5 GHz are for data streaming which two Xbox ones are connected by router. 5 cell phones and 3 firesticks for TV streaming is connected on 2.4ghz. Mind you the fire sticks only needs 10mb of data speed but it's constantly buffering. When I do a speed test keep getting 40 to 100mb of download speed and that's with the Xbox off. Their speed fluctuates constantly. It's horrible!! So I upgraded to 1gb speed, worked well for a week then it fluctuates again, now the speed test is 100mb to 300mb.

I've had issues since day 1 and for the past 4 months I've had no 5g. The tech support are all aware of it and admit it's been an issue but when you hold on for 2 hours to try to get credit they tell you they are not aware of it. I have recorded the techs and when I try to let the supervisors hear it they say they can't listen to recorded messages and hang up. I have a recorded conversation where they admit there is a problem and can't correct it and can't credit you, they can only credit you for each day that you call in for a complaint which takes approximately 1 hour.

I have recently subscribed online for Fios Triple Play package costing around $90 dollars + taxes but the first bill came out to $260. I have called the customer service and was on a call with them for 1 hour only to be told that this is an online order and they can't help with. I was advised to chat with an online support team which I diligently did and after 15 minutes the chat was abruptly disconnected. I was then connected with another agent who filed a ticket and I was advised that someone will reach out to me in next 2-3 days. I only moved to Fios to reduce my current bill which is around $150 and seems like I shot myself in the foot. Very annoyed.

We had Verizon Fios for about five years. For a few years, it was fine. About a year before we finally severed ties with them, our service started becoming unreliable. We would call and go through the technical support dance, usually requiring a few hours of our time, and our service would work again for a while. Then it would stop again and we'd repeat. Sometimes this occurred every few days, sometimes there was a few weeks between incidents. Verizon was completely unwilling to acknowledge that service working sometimes is not the same as service working. They would not offer any credits because our service was not actually "out". They would never actually fix the problem, just apply temporary band-aids that would require more action in the near future. We finally ended up dropping them in favor of another vendor. The act of dropping their service was another major hassle.

I called Verizon to cancel my FIOS cable only on 1/11/18. The representative stated that since I had a bundle deal I was locked in my two-year agreement until March 2018. I told the representative that that was fine. I would cancel my cable only in March. On 1/12/18, my WIFI suddenly works slower. I have two tv's, two cellphones, and 1 laptop. I never had any issues with my service until now. There are no weather issues like rain or snow or anything.

I am moving to a new place 1/12/2018 Friday and called Verizon Fios for a service installation on 1/11/2018 10PM. They told me the price will be 39.99 + 10 equipment rental fee = 49.99 per month. They said they have to check my credit score or hold 250 dollars for one full year. I requested exact amount before checking my credit score but they said they HAVE to check my credit score before giving me the exact full price. I gave them okay to check my credit score and then they told me there is going to be extra 99 dollar fee for a technician. I do not understand why they need to know my credit score before telling me the exact quote.

While trying to use my Hulu subscription while at work, Verizon slows down the internet so the show I'm watching can't sync up the voices with the video... That is until their advertisers clips come on, then it works perfectly - MIRACULOUS??? or UNDERHANDED & SNEAKY???

I contacted Verizon to order Cable, Internet service and a landline for my home. I currently had Comcast and felt I was paying too much. The man with whom I spoke said that I could get the national networks, +3 additional networks: HGTV, GSN, and CNN. This man indicated I could get this off for $79 and change. I was very clear and concise with exactly what I wanted. After some minutes on hold he came back and said that the $79 package had everything I needed, except to get them all in ONE package I would have to pay $15 a month more. I demanded to speak to a supervisor, feeling this was a bit like bait and switch. The supervisor, however, indicated that it was a mistake and that it was $15 more and I acquiesced and ordered the package.

My total stated on the receipt is $151.90. My next bill is $162.00 due January 12, 2018 which is what I was paying before the 10/28/2017 order. I placed this order to lower my bill. I have yet to pay $151.90 as stated on my receipt. This is my complaint. Why am I not paying the agreed amount on my receipt of $151.90? This type of sneaky situation has occurred several times with Verizon Fios. I'm in the process of changing my cable service. I am totally disgusted with Verizon Fios & their incompetent customer service.

My husband and I are a military family and are required to move. We used Fios internet and received orders and were required to move. We transferred our service to our new home and suddenly received a bill for over $500.00. After calling a number of times and being transferred to the Philippians, Iraq and Mulan, I was informed that the bill was taken care of. Not long after, I began receiving harassing phone calls from collection agency and decided to go into Verizon and discuss this with a Verizon Fios representative. I was told I owed nothing to Fios.

Verizon deleted Bloomberg News from my cable TV lineup without any advance notice or financial compensation. It was the channel that I watched the most. How can Verizon possibly believe that their services can be significantly reduced in such a "screw the consumer" manner?

The speed is not as fast as they say and when I am in a hurry to find something, it can get on your last nerve. The price went up a lot but I am not getting any more than I was getting when the cost was a lot smaller. You also have a hard time getting in touch with a person.

Verizon is a very dishonest with the price of their product, they jack up the price double of what they say it is. They take the liberty to do whatever without your agreement. They enjoy the monopoly they have. Stay away from Verizon, they are dishonest.

Verizon Fios customer for years and since day one still continue having TV issues internet issues. 5 DVR boxes has been changed. 4 routers have been changed. 3 main boxes been changed. About 10 technicians come over and supervisor. Another technician on Wednesday. Today is Monday and now I have no service again. Upgraded my internet to 1 gig and still buffering and they tell me nobody's available. Nobody until Wednesday. WOW.

Had Fios for 10 years. Their customer service is a nightmare! You call and press all these buttons ask your name and so on then when you finally get someone 10 minutes later They ask you the same questions. I had appointment for Monday between the hours of 8-12. At one o’clock I called and they said they were busy. That was the last straw. I sign up for Spectrum. What a pleasure. I will never go back to FiOS.

I have had Verizon for over 5 year and not really happy with them. I will be looking into another company as soon as my 2 year is up and will not be going back them. The pricing of Verizon is always going up and the service does not get any better.

On 1, December 2017, a representative from Verizon Fios appeared at my home while I was out and spoke to my husband. She kept pushing for us to renew our contract with Verizon Fios, stating that if we did not renew with her, our bill would increase at least $50 per month. The Verizon account is in my name only, not my husband's. I am the only one authorized to make any changes or renew/cancel service! My husband contacted me via my mobile phone and I told him I wanted time to think about this. The Verizon representative was very pushy and insisted we had to make a decision then and there. I then spoke to her. She offered us a renewal that supposedly would cost us $2.00 more per month increasing the internet speed and for a DVR box rather than the traditional box I now have.

They charged my account for 3 payments in 2 weeks. Only the one payment was canceled as it was on the same day as the second. Now they are not following up with what agent said would happen in the 2nd charge being reversed.

Upgraded earlier this year to Fios Gigabit. Eye popping data transfer speeds... We have multiple devices (Amazon Echoes, Xbox One X, PlayStation, Xbox One, Smart TVs, Smart Devices for security, lights, etc.). I am now streaming 4K content without a spinning buffering circle on YouTube videos... I thought I would never see the Google Fiber type speeds that the Tech savvy zip codes were getting, but I saw the Fios Gigabit commercials on TV, and immediately checked and found that we were eligible. I pay $120 a month for unlimited phone and internet from Fios. At my office, where we have numerous glitches (Comcast never fully recovered from Superstorm Sandy damage in 2012 and the service has been flaky ever since).

I must say I was hesitant with choosing Fios from Cablevision but with their promos how can I resist! Little did I know those promos even saved me money on my bill. Now using them for a year they now came out with Amazon Alexa! Way to go Fios.

Around the first part of 2017 my internet access started being a problem. I paid to have my computer upgraded. When that didn't work I called tech support and was told they were working on the tower. Prior to that I paid for a new 4g antenna because Verizon changed to that. When I still could not get much service I was advised by Verizon to get a Jetpack, which I did and entered into another contract for the Jetpack. The service got worse. I then purchased a new computer, thinking that my old one was no longer good enough. The new one was no better. I finally called Verizon tech help for the third time and asked to talk to someone above them in rank. That person told me that there were numerous complaints from my area and there was nothing they could do about what was now a total lack of service for me.

Is anyone else harassed by Verizon Fios as much as myself. Whether I am walking through the mall with my family, checking the mailbox, or sitting in my living room. There they are knocking in the door, leaving letters in the mail or having their little stand set up at the mall. Just this year alone I must have been asked if I want Fios 30 times. I am perfectly happy with the internet provider that I have and only want to stop being harassed by these people.

Apparently Verizon Fios wants me to honor a contract that they didn’t honor themselves. I signed a 2-year contract based on an offer that I would get a monthly 30-dollar credit to my account for 12 months that never happened. They claim nothing can be done about it and I have to stay in the contract for the remainder of the next 12 months. This Cable company doesn’t keep their end of the deal but expect you to. Service is ok just not worth what you pay and the customer service is extremely horrible. It’s like dealing with bullies that keep you on the phone forever just to torture you.

I had Verizon as my cable company. I moved and called to cancel at the end of September. They continued to charge me till January even though they were sent all cable equipment back. I called multiple times in October to see why these services were not cancelled. Basically, they suck and will screw you over whenever possible. Do not deal with them.

Verizon has been my company for a VERY long time. They are overall a GOOD company. Customer service is good. They are very helpful. My main complaint is that they continue to raise the price of their wireless service, but the speed of it is so slow. You can get faster speed but it's going to cost a lot more.

I renewed my service with Verizon again on Oct 9th. First contract I ended up paying $245.60 above the quoted price for the year. This time I received a quote for 123.68, however the original person who sold me the plan lied about the channels I would receive. I called back and was told that it would be fixed. It was fixed and I am being billed more in the amount of $40.51 a month more. I was sent a new quote, it never registered that this was my new billing amount until once again I spent 40 minutes on the phone with Verizon. I thought this was another option.

Access to assistance to address network issues has gone from fair to poor. Quality of service has gone from acceptable to marginal. I have been on hold for 20 minutes this time for a TV outage. I was on hold for over 30 minutes last week for an internet outage. Think of going back to Cablevision.

NEVER sign a contract with Verizon again. I have been paying 44.99 for 50mb/s internet 2 year contract. 2 months later they come out with 69.99 for gigabit. The 39.99 for 100mb/s without a contract. So basically by signing up you are committing to benefiting them NOT yourself. Do the math. Their answer is "well these offers are a one year price then the price goes up $20."

I find it really unfair that you can subscribe to Verizon FIOS service any time you want. However, if you want to cancel it, it has to be done over the phone and only M-F 8 to 5 est. What would be a better service, would be allowing consumer to cancel online and customer rep can reach out on weekdays to retain. Cancel after confirmation; but at least honor the fact that customer wants to cancel. IMO, this restriction might be unconstitutional.

The service as far as clarity is good. The speed isn't as fast as they claim. My computer will disconnect quite often and it will say theres no broadband connection or the connection is lost and several other error messages. The cell phone service does the same. It's probably one of the most expensive companies to deal with as well. My bills are higher than my new car payment. Never less than 200.00 a month. This past month it was just a few dollars shy of 300.00. If you call to inquire why it's so high you will be put on hold or told to call back later due to high call volume and if you ask a question chances are you're so tired of being put on hold or passed from one department to the other that you just give up.

I have Verizon Unlimited plan with 2 Google Nexus 6P phones. Currently 2-3 bars of LTE. I'm in Mesa, AZ and have been testing the network speed with the Ookla Speed test app. Download speed: 0.96 mbps. Upload speed: 0.87 mbps. Complete RIPOFF!

I switched last week from Comcast to Fios because Comcast price is going up. So far Fios has a terrible system. It is actually slow and it requires so many steps to watch a movie, change channels, or maneuver around… The remote is a pain... The guide has unnecessary colors and the caution letters covers a big portion of the screen… The savings from switching is not worthy... What a ridiculous system they have.

Verizon has the physical fiber network. Their TV is 2nd to Comcast. The guide is just as slow as satellite. On Demand offering is weak. Menu navigation both On-Demand and live tv is slow. The layout for On Demand is hard to navigate. Promo offerings are ok. I came from Comcast and cursed them all summer (2016-2017). The last straw was Labor Day 2017 - internet outage locally. Verizon’s struggle is TV. The user interface and experience is terrible. No talking remote, search is slow, browsing for your favorite show on premium channels is not easy. It goes along with browsing speed and organizing titles which is terrible. I will stick with Verizon until Comcast can lay fiber in my neighborhood.

Verizon Fios fraudulently charged my account claiming I made payment arrangements which were not made. Last month they refunded the money. This month they told me it was not their problem and that they never refund the money as they had done last month. When I reminded them of the mistake last month their response was that was different? Right before Thanksgiving that charged my account when the payment was due in December. After stealing my money they said since the account was paid there was nothing they could do but have a great Thanksgiving. Then transferred me to three sales department to ask if I wanted to change my services. I told them I will be making a change but it will not be with Verizon services.

Slow internet connection between 630 pm and as far as 12am. I am paying for internet speeds 175/175/. It slows to stopping from download speed of .6mps and upload of 60. The connection is wired version. Will give you the runaround and not fix this or will talk you into getting a faster connection. This will also have the same problems. This is fraud.

I inherited an account from a family member who passed away. I kept the account for 9 months, even though there was no one living in the house. I ended up transferring Comcast from my old address, and cancelling Verizon when I ultimately moved into the house. Three months later, Verizon charged me an early cancellation fee, since unknown to me the account was in a contract. Verizon Fios would not budge on lowering or cancelling the fee, considering my circumstances. Comcast, although not perfect, is a much better choice. They are also easier to contact, as well. Verizon's communication, customer service, and termination policies are atrocious.

I'm moving to different county not out of Country or different cities. Just 24 minutes away and Verizon Rep trying to tell me that I can't have same service, they just can't!! They said. I had never know that just moving 24 minutes away makes price go up to $75 to 129.00!! And wants me to pay installation fee of $100.00, even though I told them currently Service is provided by Verizon so therefore, all we need to do Hook up the Box don't need Technician coming out, but they still want to sent Technicians out!! All they want is your money nothing more. I'm sick of cable companies. I hate this monopoly game that cable companies playing!!! This time I leave Verizon, you would never have me as customer again.

If there was a lower rating I would give it. I cannot stress how awful my experience has been! In short: The internet provided was terrible and you cannot get ahold of customer service and once you finally get ahold of someone and cancel, instead of issuing you a refund that they acknowledge they owe you, they send you to collections while at the same time confirming your account has a positive balance and they owe you.

You call up to add services, they claim they are providing the greatest service for a competitive price and that is very untrue. Then you are told that you can cancel at any time but fail to inform you that you are responsible for paying the full month's fees even if you only use it for 6 days! There is no grace period to see if the service is actually as great as they claim! Then when the technician comes to install the Fios, and is directing you through the process of starting your service, they do not give you time to read the pages and pages of terms and conditions (nor do they provide it with your confirmation email when signing up for services so you can read it at your leisure). I am disgusted and horrified at my experience!

Horrible products and even worse service. My phone has not worked in a month and my internet is spotty at best including the wired connection. Service is impossible to get a hold of and when you do get an actual person, they are not only unhelpful but also flat out lie to you about when you will have someone come out. Don’t expect to be able to reach a human being to help you with a credit either. Do not use this service.

I have been a Verizon customer for over 20 years. I ALWAYS pay my bill early and ALWAYS overpay to keep a credit on my account. I recently received a bill with an extra $30 dollar charge. I was told it was a bill increase that could only be avoided by locking in to a @ year contract?!? REALLY?!? With my 20+ year loyalty and payment history??? I only gave 1 star because 0 was not an option. I'm having Xfinity installed next week. Goodbye Verizon!

I have been Verizon Fios customer for only 12 days and would NEVER recommend them to anyone. During my ONLY 12 days of service (LOSS OF SEVERAL CHANNELS) I called Verizon to dispute the programming because I don't feel that I should be paying for something that I don't get. They offered to adjust the programming, because when I did the order on October 15 2017 they have UNIVISION and affiliates, when the service was installed on October 18 2017 all those channels are gone which was big surprise for me, the next day I called and they explained that on October 16 2017 They no longer have those channels.

I ordered an upgrade to 940/800 internet service from Verizon from 50/50 which I had. The technician cam on November 1st 2017 and installed all the updated equipment but was unable to activate the service. I was told there was an activation to be done from the Verizon Office. Three days later I have no internet and no cable and after a half a dozen phone calls that have been as long as an hour or more I am no closer to getting my service restored. Verizon Customer Service reps have been frustratingly inept and completely unable to execute on my order. I'm now being told that the first order I placed was "broken" and I need to cancel it and place a new order with a new future date.

I have been with Verizon good for 10 years and the past 2 years their service is terrible, my monthly rate would increase every other month, they never gave me a discount, finally when I went to cancel they would not let me, finally I dropped off the equipment and got a receipt with confirmation, at this point they had no choice but to cancel my service. Well now it's been 2 months and they are still billing me for a extra month, unbelievable. I tried to call and they hung up on me twice, I cannot believe Fios service is so horrible, they also keep calling my cell phone so I finally mailed a copy of the receipt and confirmation number. At this point if I get another bill I don't know what to do, I have written proof that I handed in my equipment and cancelled. I don't know what else to do. I will never go back to them and my family and neighbors are cancelling them also.

Called customer service to renegotiate my plan, was promised a certain amount of channels and was told about a certain price. However, was shorted multiple channels and when I called Verizon and trying to get more money out of me to give me the channels that I originally requested and I was told was going to be within the price that was originally quoted to me. And they had the nerve to bash the sales girl who made the commitment to me who was very polite and in the business I'm in if you make a promise and you stand behind it you keep it. Verizon overpriced. Very very unprofessional to ask me for more money. I already paid too much for the service. They're not the only game in town anymore and they won't let me out of my contract now even though they screwed up and they admitted it.

They recently installed Verizon in our building. Our initial install had to be rescheduled because technician got delayed with other installations. The second install appointment also had to be rescheduled due to technician availability. On the third install appointment the technician knocks on the door and says that he has some bad news. He said "he would not be able to install cable today because the wires were in the hallway and needed to be spliced and there was no one available to do it." Needless to say, I cancelled my order. After cancelling the order I was told I would have to take all the equipment to UPS to return as they were not able to have the technician take the equipment. Piss poor organization and support. Would not recommend this company to anyone. This is the first time I have ever left feedback on a company.

We have FIOS and until recently have been quite satisfied. We listen to music a lot and could easily switch back and forth between the music channel and all the others. It was convenient and we liked it. To get the music channel or other channels you simply punched in their number. BUT several months ago, they changed that whole format. Now in order to get the Music you have to jump through a bunch of hoops and you CANNOT easily switch back and forth between Music and another channel number. It is a BIG nuisance! And to make matters worse, the QUALITY of the music has greatly diminished! It now hick-ups (or skips a beat) during every fourth song or so. This is NOT ACCEPTABLE. It's as though there is a scratch on a record that would cause the recording to skip.

Had service for three months. TVs freeze and pixelization, internet slow and pops off. Had three techs out and they blamed my TV, my laptop and their router was the because they now want to charge a fee for their mistake. They placed two separate routers in my home two months ago. They work horrible but yet now they want to charge me for an extender that they had here for two months prior and I have a yr guaranty on pricing and then tried to say an early termination fee but yet I’m not a two yr locked customer I’m month to month and they never honor the buyout pricing. I had to pay that off and was never given my credit from Fios for 224.00 I paid Comcast for early termination.

For the first time in my life, I cannot watch the World Series because the mega-behemoth Verizon cannot renew a contract with the local Fox Affiliate here in Lewes, DE. Therefore, I cannot watch the World Series, nor can I watch any Fox programming. They also canceled Antenna TV. To add insult to injury, they have not adjusted my bill, I pay the same extraordinary monthly sum even with the loss of one of the major channels in North America. My plan contract expires at the end of this month, and I can't leave Verizon fast enough. They are so big, they could care less. Me as well. I will send my $2,616 annual revenue to someone who hopefully is not too big for its britches.

I have spoken with multiple representatives and was told different things by all of them. When signing up for the service, I was also lied to or I would NOT have signed and started service with them. They lie nonstop just to get you to get into a contract and then overcharge. I spoke with a "supervisor" today and explained everything and he laughed... not very professional at all. I asked him to listen into the calls that I have had and he said they do not record everything and they only listen into some calls. No employee is being held accountable for the lies they tell and supervisors do not care at all. I have Verizon wireless which is why I went with Fios but I will never again buy into their crap and I will be sure I tell everyone about my experience so they do not get screwed over either.

I have been a Verizon Fios customer for 5 years and I would NEVER recommend them to anyone. During my last billing cycle there was a partial outage (loss of several channels) for many days (maybe about a week). I called Verizon to dispute my bill because I don't feel that I should be paying a full month’s bill when I only had partial service. Upon looking at my bill I noticed that it is higher than normal. My latest bill has a $5 late fee on it (I was about 3 days late in paying). I asked if it was possible to remove this late charge seeing as how I've been a loyal customer for 5 years. Not only was I told that they couldn't adjust my bill because of the loss of channels, but that they could also not remove the $5 late fee.

Verizon Fios is the most expensive service to have, it usually doesn't have issues but the cost is way too much. The channels are dictated by Verizon too.

I've had issues with being charged double for the same service years ago. It went on my credit, etc etc. Meanwhile I was told that it's been all taken care of. Four months ago I've moved and canceled my old account and activated a new one. It's been four months of calling to cancel and each time being told that "it's all canceled and I will get a refund." Today, the "supervisor" explained that he can only refund last month and I need to pay the other three because that's what it says in his "notes". Now, that basically means that everything I’ve been told was a lie and I've been calling for four months for what?? Verizon pretty much knows that they can lie and the customer cannot do anything about it. At this point I cannot do anything but give them extra money for three months of expensive package that was not used!

Good service and tech support. But watch out for billing, Verizon overcharges and tackle extra fees, surcharges and takes ages to get you discounts credited.

The using the automated function of the set top box it doesn't work. When you call customer service their audio-response system doesn't seem to understand anything and is ineffective. I've been with Verizon for over 20 years. We cancelled our mobile phone service due to ever increasing costs and lack of customer support and are close to doing the same with internet/TV and landline.

Worst customer service ever. After our house burned down they agreed to suspend our contract but didn't. Continued to auto draft our account for 4 months. Got the bank to stop it and they refunded the money. Then they reported us to credit reporting agencies as delinquent many months. Verizon refuses to fix this. They still owe us several hundred dollars. Credit score is low.

We were forced when analog was replaced to pick a cable company. Verizon is no better or worse than the others. It is a total ripoff. Most things are not worth watching. Programs are older than I am. We should not have to pay extra for boxes or channels since we are already paying for the service. The added taxes I pay is over $30. Someone needs to come down on these companies for their exorbitant charges.

We have used DirecTV, Comcast, and Cablevision, and I have to say Verizon Fios has been the best - as far as quality of service, vast selection, reliability, and prompt attention to any repair/maintenance issues. The price is moderate when you consider how much you get for what you pay. We have a bundle plan - receiving TV service, home telephone, and internet. Our monthly price is about $330 (we DO have 8 TV sets and numerous Fios boxes in our home), so this high amount of TVs and service perhaps justifies the price). We are far from wealthy, but even a financially poor family like ours does best with Verizon Fios, since there is high quality, and almost no troubles.

The service is horrible. I pay so much and have no channels to choose from. I am waiting till September and will switch back to Cablevision. Should have never left them to begin with. Verizon is the biggest scam going. Amazing these thieves can get away with this.

After 19 yrs. with Verizon Fios I finally had it! Verizon customer service agents have lied to several times when we renew the agreement or try to lower the price. They quote lower rate on the phone and you see different amount in the Bill. Here is my latest and final chapter with Verizon. April '17: I renewed 2 yrs. agreement. Agent name was Kara. I was repeatedly told that the agreement on discount given is for 2 yrs. However, Email confirmation showed that $30 discount given was only 6 months! When I brought this to Kara's attention, her answer was "I CANNOT CHANGE BUNDLE PRICE. However, appropriate notes are in computer. Your discount is good for 2 yrs. Your monthly bill will be about $113.00" October '17: Latest bill showed the bill went up by $30+ (from $113 to >$150). Upon contacting customer service I was told the price is AS QUOTED in email sent out an agreement in April '17. The discount is expired.

It is ridiculously expensive. They keep jacking up the rates. When I added a new box, they not only charged a higher rate for the new box, but they raised the rate on the box we already had. I called to complain, but got nowhere.

When I start up my computer to read my emails, it constantly drops and the list of available providers always has Optonline. Then I am unable to find my log in server for Fios.

The service provided by Verizon is adequate, but expensive. I pay almost $200 per month and I don't subscribe to any movie channels. I'm ready to get a Firestick and downgrade to internet and phone only.

When I moved in April 2017 from Hillside, NJ to Teaneck, NJ, I discontinued my Verizon cable and data service. I switched to another cable company. Despite this, Verizon erroneously billed for $366.58 on July 24, 2017. I called Verizon and spoke to a Verizon rep who told me the charge would be removed from my account. The next month, the amount still appeared on my bill. I spoke to another Verizon rep, who told me it might still appear for several billing cycles (though I can't understand why it should).

Fios has an excellent support staff who has always answered our questions and sought the best solution to our service problems. Fios is not necessarily the least expensive but it does offer you a great picture and service.

I pay for local tv and slow internet service at almost $150.00 per month and I don't get local news channels or even the Red Sox. I have to revert to the old days and listen on the radio. It's insane how expensive it is with NO customer service. Verizon is one of the worst companies ever created in the USA.

The basic is just that - and I think too expensive for basic. Plus rental on the boxes should either be lower or no charge. They are making money by the service.

I have had Verizon Fios from the time it was offered in my neighborhood. I love it. They have the best customer service. Everyone has been very helpful and polite.

I decided to switch cable companies after 16 years. I called Fios because it's supposed to be the best. I spoke with customer service agent Kyle for an hour. He indicated there was a $90 installation fee. When asked what it will take to sign up today I said I would not pay the fee; so he kindly agreed to waive the fee and we set up an appointment. I had the service for 30 days. During this time I had to call customer service multiple times and had THREE agents come to my apartment because it was not set up correctly and did not work properly. This caused much distress and created problems at work due to having to be out of office so many times. It finally got so bad I decided to cancel.

Little to no support for traditional landline phone service on the Verizon Fios network; long wait times for live customer service; idiotic self help online troubleshooters. Overall, lousy service and paying for a premium product.

They opened my account when company was on strike. After strike over, the great deal we signed up for was null and voided resulting extremely high costs.

I've been with Verizon Fios for Approximately nine years and find that its programming offers are better than DirecTV, its customer service is much better than Time Warner Cable and they have always been willing to negotiate a better price for me although the introductory fee is where my much less when I started with them than the price now.

Verizon rarely had outages. Customer service is always helpful even with the simplest questions. The equipment is also very reliable and lasts longer than Time Warner ever did.

How can such a large company run with such lazy lying incompetent uncaring employees? I'd guess it's the management that treats them worse. I started with Verizon Fios and now Frontier. What difference. My old bundle promotion expired in September so called them, they offered a great price but stated my Verizon equipment needed replacement. They made an appointment for a tech to come to me in 3 days. Well he was a no show so I called after about an hour long call. They informed me no tech was appointment had ever been made or needed. They had shipped equipment so I waited a week then called to get info on shipping. Well nothing had ever shipping but rep was so sorry and assured me he would solve my problem but I'd need to call back for tracking number. Today I did and as he promised my order was placed but someone had canceled it. This last call lasted almost 2hrs. Enough.

10 yrs ago it started as a nightmare now it is pure hell!!! Lies, treachery, piss poor unreliable service. I pay $35.00 extra a month for electric to maintain a battery pack that does not work!!! Electric power goes off goodbye to emergency power for tv. Further our contract is over and they refuse to negotiate a new contract. My loyalty rewarded with $75.00 increase... Never again!!!

I find the service to be very good. A lot of channels to choose from. Clear picture and sound. People very helpful and it's now readily available.

Verizon is all computerized so a person must go thru robo people to get help. Frustrating. They raise their rates in a fixed contract by saying the cable boxes went up. 30 dollars a month. When my contract is up March 2018, hurray. We finally have AT&T TV.

Customer reps are always helpful in solving technical issues, in some cases working with me for a couple of hours. Service is better than it was when we had Time Warner.

Overcharges and provides no info about TV shows and where (station #) it can be found. Internet is ok but now they shuffled TV to AOL with no support!

Too many channels that have no value to me and my family plus locked into a 2 year contract, but all the cable companies are the same. Have used at least 3 other companies in the past and always thought you pay too much for what you get.

Have too many channels that I don't need, paying for HD channels which I don't use & have too many sports, news, international, foreign channels that I don't watch. Can't choose what channels I want.