Verizon Fios Reviews

The company has removed several stations that were a part of the package and now I would have to pay extra in order to look at these stations. I don't like the fact that I have to pay so much for this service and the selections for the stations are not all that great.

I signed up in August and was told I would receive a 150 dollar prepaid Visa gift card. When went to register for the card the link Verizon provided did not work. So I contacted Verizon in October and spending a very long time on hold and getting disconnected. I got ahold of someone and they told me I didn't have to do anything just wait for it to come in the mail. Well November come around and I still didn't get it. And once again spending hours on the phone a customer rep told me I wasn't eligible for the card because I downgraded my service. I DID NOT downgrade my service and have in hand a email receipt of what I would be paying a month and what I would get in return. She was firm and I told her I would be calling back to cancel.

Sales lies. Verizon employee promised 2 year guarantee if we kept service but it was only for one year. Customer service doesn't care. VERIZON RESPONSE: "I absolutely apologize that you have received incorrect information. Unfortunately at this time we are not able to honor what you were promised."

I signed a 2 years contract for Verizon triple play. I was told my price was set for the 2 years promotion. 5 months later my monthly fee increases and increases the longer I stay. They say their costs of buying routers increased, or taxes increased, or administration fees went up so they are sharing the extra costs with everyone and there is nothing they can do to bring the cost down back to what the contract I signed says. Heck, I was supposed to receive a $100 gift card with the promotion; at the beginning I was told that it would arrive after 3 months. Now they don't have any information about. Kind of like bait and switch. To Verizon, a contract means nothing. They will increase the prices on you at random months and give you excuses why they can't bring it back down to your signed contract cost. I feel taken advantage of. Will look into other providers and switch since a price increase also allows me to break out of the contract.

Signed a contract for 110 a month. Next thing there was a 100 more a month. Cant get the channels you want unless you pay 70 dollars more. For just basic cable. Very rude on the phone. Once you sign the contract they play games.

Concerning Verizon's Jetpack pay-as-you-go hotspot, this product is a complete waste of money. It either won't connect to your computer, or if it does you'll waste untold time trying to use Wi-Fi to get to the sites you want to visit. After wasting all this time, and more likely than not never having reached those sites, you'll note that you have hardly any data left, so you've wasted your money as well as your time. The customer service tech department was unwilling to assist me in a proper manner, leaving me with no data to try to resolve the problem. I would never recommend this product and I will discontinue using it myself.

We have Verizon Triple Play... Woke up today to find the one channels we view the most every day was blank. Error on screen says "they will be reviewing my package and after review the channel will be restored?" Contacted customer service via CHAT, they rebooted the box remotely (duh, I already did that three times). Not to my surprise it still would not come up.

After switching from Comcast Xfinity with a promise of saving money I'm very regretful. Fios has the worst cable (no voice remote), crappy on demand movies, and lacking any good channels to watch!! They have a nerve to want you to spend more money to buy wifi booster which they should provide. I also purchase home phone service with a unlisted and unpublished number and receive a million telemarketers calling. I think I have finally reached my breaking point and will be switching back to Comcast and will be glad to pay the extra cost for better service.

Deceptive billing practices, ZERO customer service. Spend over 40 min on hold. Nothing resolved in the end. Submitted complain to BBB with last hopes to receive my money... the end of service credit that they owe me. WORST EVER!

Decided to make a switch from Xfinity to Fios because Verizon touted their customer service and two-year agreement low prices. Salesperson said she looked up my address and told me I could self-install. When the package arrived I could not self-install. Had to wait four days for a technician to come install. Verizon charged me 100 dollars for installation even though they lied and told me I could self-install.

Over 40 years a customer..Bell , At&t, whatever they were prior..NOW service is worse than ever. Continuous increase for "surcharges" they can't even explain. NINE times since May need teach service..EVERY tech states the previous one does a horrible job..last experience a charge which I wasn't even notified about..because I HAD NO SERVICE!! Stay away..they find EVERY reason to increase your bill. There should be a class action suit against this company. They're unethical and couldn't care less about their customers..They ONLY see $$$$$ signs!

My condo building recently switched from Comcast to Fios and my internet service periodically refuses to connect. Tech support consists of a phone tree with no way to get a human. At night it just disconnects. I am seriously thinking of switching back to Comcast. I did not have these problems with Xfinity.

I signed up for Fios to take advantage of the $200 Google credit offer. I went to redeem the offer but I wanted to see the items I was buying so I called to confirm the date of expiration because the email I received was too confusing. A Verizon rep told me I had until Saturday to use the offer and I can go to a store to view the items that's under the offer then I can buy them before the end of the day because the offer ended that day which was Saturday. When I got to the Verizon Store on that Saturday I found the items I wanted and explained I had the $200 Google credit. The associate and I tried looking for the credit on my account and we couldn't find it. The store manager got involved and we still couldn't find it so we called Verizon directly.

I went online to pay Verizon bill for this month. I wanted to use a different payment method. I clicked "make payment" so I could change the payment method. I was not given that option. Verizon used my previous method and took the money for this month and next month. On the same page was written: Made a mistake? click "cancel." So I clicked cancel but nothing happened. I went on the chat line so I could cancel the payment immediately. Of course I first had to wait 20 minutes. The agent assured me that she could help me but she didn't. She finally provided a number I could call, but after being put on hold for 20 more minutes, I was told the offices would not be open until Monday. Why didn't the agent know that?

I have been absolutely outraged by everything Verizon FiOS has been for me, save perhaps for the speed of the internet. This company has awful and incompetent service reps on the phone unable to do anything or show any courtesy to customers. I have been with Verizon FiOS only several months. My contract stipulated that my fee will be $53.37 for a full year without an increase. The very reason people go into a contract is because the price will not be increased. Today, I went on my app and see that my bill has increased by $2.18. It is not the small amount that made me mad, it is the fact that this company has no regard for the meaning of the ‘contract’. This is very bad business, poor marketing and complete fraudulent activity on their behalf. I am seriously tempted to start legal campaign against this company and others alike.

So, a few years ago I finally got out from under Comcast, and got Verizon Fios when I moved into a 3-story, 1800-square-foot townhouse. It was great! We had quantum service; a router in a corner of the basement fed fast wifi throughout the building, great TV service on all three floors. I moved from that into a 1200-sq ft condo that apparently wasn't wired for Quantum or gigabit service, so I had slightly slower internet. I now had to regress to multi-room DVRs. It wasn't the greatest, but it was workable. Then they ran new cable into our hallways, and offered us upgraded service again. I was thrilled, and was the first to sign up in my condo complex. The deal wasn't bad... I had to pay a couple bucks more per month, and somehow Cinemax wasn't included anymore, but I sucked that up for the better speed and the much more capable DVRs.

I switch to Verizon in August. I was told that if I pay my first two bills on time in full that I would received a gift card. Done and done. It is now November. I looked online to see where the card is and it said on hold? I called after being yelled at. I was told that I was late with a payment?? I said no. The first three payments were on time. The last was the 2nd and not the 1st. I didn't get paid until the 2nd. He said, "Well it was late" and voided the offer. I pulled out my contract which stated the first two. Not the third and fourth. The rep hung up on me after saying, "You were emailed a link. You need to click on it." The link doesn't work and not one person can help me get this fake card. Stay away. I read the forum and there are customers that have been waiting almost 90 days for the cards.

I live in Harrisburg, PA. So I do not know if my review is applicable or true to other regions. I usually only go online to leave good reviews. However, I needed some type of forum to share my experience with Verizon so hopefully, someone will see this and decide to go with a different provider. I am a student and was away for the summer. I canceled my service and then restarted it back in August. It didn't work. At all. I restarted the router (which I had purchased directly from Verizon less than a year prior) over and over. Unplugged, replugged. Eventually, I gave up and called customer service. Waited over an hour to speak to someone.

Stay away. Deceptive practices are being used by Verizon FiOS. Initially I open the Fios services Will in NJ for my dad under his name with his account number and automated payment. Then when he moved from New Jersey to Florida a representative from Fios informed me that it couldn’t transfer Verizon Fios in Florida because they had no service is there. Fios has been transferred to my name in NJ and so that I am responsible for the early termination fee even though the services was for my dad under his name and under his account.

I signed up for Fios for 59.99 a month under a special internet offer with no contract. When I went to change service, they refused to honor the internet offer of no early termination fee; saying it never existed and accusing me of lying. That being said, the internet service worked great.

I am on a fixed income and was forced to downsize my internet, TV and phone from Comcast to Verizon Fios. Everything about this company from the salesperson who lied, the installation, which was horrible, tech support on the phone you wait hours on hold and my most upsetting experience is letting them have my banking account information to save $10.00 monthly with Auto Pay and Paperless billing.

Sign up with Verizon Fios internet service, used for less than 2 days, connection was horrible and cancel it. I was charged for the entire month even though I was not satisfied with it. Please stay away from them.

I have had a landline phone with Verizon since 1986 when I moved into my newly-built townhouse community. Is it my fault that Verizon changes the rules and decides to eliminate copper wiring for landline phones and then sends everyone a notice that they must upgrade to a FIOS box or the landline phone and DSL service which I had, would be disconnected? I do not want a FIOS package. I was happy paying $86.90 cents a month for my landline phone and DSL service via a set-top box that I plugged into the wall. I do not need the cable TV package.

Verizon in my 35 years of dealing with them is the most horrible company on the planet and always will be. It is in their job description. This time I am ordering a $40 internet Subscription. I do not put my personal information and finances online or over the air waves. I have credit Rating of 825. For the service Verizon wants to make sure I don't rob them for $40. So they need copies of my license, a full background and credit check and a $125 deposit. They are completely incompetent so I was on the phone the entire day and I have to get a prepaid credit card and go back another day to hopefully satisfy their blood lust. Wish me luck.

So I got my VERIZON internet bill yesterday in the mail. I ONLY have internet with them. MY bill went up 15.01 dollars! Nothing changed for me. The same internet I have been using for years!!! The only thing that did change. My husband and I are on Medicare and SS benefits... So our income has gone down a LOT, plus the fact that we lost money because they take out over 100 dollars each for Medicare! I truly believe that SENIORS should have a fixed price just for internet! I asked her to give me back my original rate of 39.99... The BEST she could do was 44.99 still NOT 39.99... We are on a budget. And it just makes me mad that these internet providers can gouge us and keep charging us more and nothing has change!

I moved from one residence to another. The new home was just installing FIOS in the community and Fios has a sales rep there to offer a two-year special at $79.99 for a triple play. All we had to do was identify the tv package desired. Also, we were offered $200 in Visa gift cards... I signed up. THEY ONLY GAVE TWO $25 GIFT CARDS, said, "Oops, made a mistake on the cards."

Just got off the phone with Verizon Fios customer service and very displeased. Jared had signed up for an NHL package last year for 160 dollars. I called to explain that I just received a bill and we did not request for those services this year. They explained it’s an automatic renewal and stated I had been emailed. I get that we are in the 21st century and we use emails but I must receive over 80-120 emails a day (if I were to check every one I would be spending 2-3 hours a day just reading emails). I explained that I don’t check every email and that I felt that when it comes to billing me that I should have received a mailed notification. They stated that’s not what they do. Wth?

I have never been treated so poorly by a service company. Better hope the installation goes perfectly... If you need to talk to Verizon at all, they will not be able to help you. We canceled our service before it could be delivered/charged because of multiple errors and a complete failure of customer service on Verizon's part. Please heed all the warnings: THIS IS A TERRIBLE SERVICE BY A TERRIBLE COMPANY. I am trying to spread awareness on how I am vehemently against this Verizon product, AND their customer service. This was an absolute nightmare: The bottom rung of Dante's Inferno. I will be staying away from Verizon until my untimely demise.

Had my Verizon installed, tomorrow will be a month. I was given a booklet with channels and Verizon will not honor the channels that are in the booklet the installer gives you. I called 8 times in a month. I had Preferred HD and told that there was no MSG when the booklet has it. Then went up to Extreme HD and the booklet says that GSN is one of the channels and I called and they told me no that booklet has expired (July 2018). Then they tried to talk me into Ultimate for more $$ and told them no. Verizon doesn't stand up to their services. I've only been with them a month and am sorry I went to Verizon!

I have been a Fios customer for 5 years now and recently upgraded internet service to 1GB from 75MB. Firstly after having to pay $100 install fee, the speed we are getting is only 50MB. After complaining that the new service is slower and we can't connect all our devices, Fios tried to reboot the routers etc, had us on the phone for 2 hours and then broke the router. And they said that they only guarantee the 1GB if connected by wire... How do you connect an iPad to a router? Now, no internet... (with 2 young kids mind you).

Yesterday, 10/18/18, I chatted on Verizon's website with a Chat rep, RJ, that outright refused to give me the Newest low price higher Mbps of $39.99 @ 100/100 Mbps arguing that it is for NEW customers ONLY and after 20 minutes of haggling, she connected me to her supervisor, Christian whom unlawfully told me I ONLY had 2 options, to either accept their new offer of $55/mo for the same speed OF 50/5O Mbps, that's $5 more now than I was paying, and to contract it for 2 years OR DISCONNECT MY SERVICE then ReORDER NEW SERVICE UNDER SOMEONE ELSE DETAILS! So VERIZON Teaching their employees to OFFER FRAUDULENT SERVICES! I screenshot the entire conversation with each and every step Christian had to do for over an hour and a half while I was working. THEN THIS MORNING I CALLED TO DISCONNECT AND THE REP IMMEDIATELY OFFERED ME THE NEW DEAL OF $39.99 @ 100/100 Mbps!!!

I had Fios services for a year and due to terrible customer service I went to a different company, and now after having my account close and pay off for months, I am got a charge on my card from them for service that I didn't order or use, call them and for once I got a pleasant person on the phone, she cancel the account and reverse the payment, I got my money back and now I am getting a bill again and calls from collection and they said the only way to get this resolve is to pay the bill with is more the 200$. They could have a good picture quality but I don't think is worth the aggravation, time on the phone with customer service which is bad very bad and on top of that you may get a surprise bill for something you didn't use or order.

When planning on switching to Verizon for your business Landline, consider Verizon's garbage customer service and terrible mobile phone App. The app forwards only 10% of phone calls to your mobile phone and constantly logs you out of the app through-out the day. If you're attempting to use Verizon Fios for business, plan on losing money!

After having FIOS and Comcast Xfinity for several years. Highly recommend Xfinity over FIOS. - Better Customer Service. - Better picture quality. FIOS still pixels from digital noise after all these years. - Equal internet service. - Beware of undisclosed fees from FIOS and noncredit for partial month at termination.

I am totally new to Verizon Fios! I am on my first billing cycle. The gentleman who set up my home internet for me for the first time told me and INSIST me to enroll in Auto Pay to get $10. He also told me I am not into any contracts. When I called Customer Service to ask if that is applicable to my first bill they said NO! Because I am not a contract! They offered me the Auto Pay discount only if I DO A CONTRACT WITH THEM FOR TWO YEARS! NOT DEFINITELY AN OPTION FOR ME!

I was a new customer at Verizon and I was told a technician was coming to install internet in my home on Friday sometime between 8am and 5pm (I even called on Thursday just to confirm and they said yes someone would come out on Friday). The MyFios app also said a technician was coming on Friday. On Friday, I sent a message to the technician using the MyFios app asking her/him to please let me know when s/he arrives so that I can let the technician in. Long story short, I spent the whole day at home on Friday and when I hadn't heard from anyone at 3pm I called Verizon again and was told no technician was coming. The customer service gentleman at Verizon pointed out to me that "it doesn't matter that no one came today because they wouldn't have been able to install a phone jack anyways."

I signed up for what was to be high speed internet. I was told the internet and the phone came as a package deal. Turns out the internet service was slow to the point of not even working. I called and cancelled the service within a week. I was told there would not be a charge. Now I am being charged $178.13 and turned over to collections. Verizon says this is the charge for coming to my house to install a phone line. I use a cell phone and do not need another phone. I would never have agreed to a $178.13 charge for a phone line. When I filed complaints with the FCC and BBB Verizon had the gall to offer a $3.00 reduction. Stay away from Verizon.

I just got off the phone with a rude customer service rep who came off so strong and did not let me speak until I spoke up. I am signed up with auto pay but wanted to see if they can make special payment arrangements as a one time thing. All I wanted was for them to process my payment for the next day due to financial issues but the rep said she they absolutely could not help me at all. I understand Auto Pay is Auto Pay but if a customer needs special arrangements which is reasonable, I don't see why not help. It's bad customer service like this that makes me not want to be a customer of Verizon anymore SMH.

After checking their website about nonpromotional price per month for their packages (spoiler alert they don't post them) I tried online chat. Welcome to algorithms central. Just type real person and they transfer you. First associate claimed he couldn't help me by my account number needed a phone number. Closed out and tried again, this time I decided to just claim I was a new customer. This person began right away with I need your account number. When told I was looking for service between them and a another provider. Stated he was willing to open an account for me to get the information. Told them no just wanted information.

Complaint of Misrepresentation. In the month of Aug. 2018; a representer from Verizon came to my resident presenting false advertising service with Verizon. This individual name is Lauren. She a rep. for Verizon. Now I have a bill, that I can’t afford with this company, and as I am going through channels with Verizon, to see what can be done about this matter here, I’m being told, that the rep presenter should not have given out any free service. And what makes it so bad, upon what this rep presenter was advertising, I went and got a couple of other people involved with this, and they are mad, upon what is happening to them as well.

It’s a great service!... on paper. The actual TV service consistently stops working whenever there is any type of storm. So tired of trying to speak with a service representative only to find out it’s an area outage that will be fixed in the next day or two,... or three.

I ordered FiOS cable and Internet on the phone. The agent went through the services and we agreed on a non-contractual, triple play package that would give me all of the movie channels and the sports package. She sent me the information via email to approve. As I was reading through the details while I was still on the phone with the representative. I asked her again, “You’re sure this isn’t a contract”? She said, "Absolutely not and you can cancel at any time." We approved the details of the order. She went on to let us know that we just had to pick up the cable boxes and we could set it up ourselves. That turned out not to be true. We had to spend another $50 and wait several days for a technician to come to the house and set it up.

I have been with Fios for 9 months now. My husband and I would call them about an issue and we literally wait at least 3 damn hours to talk to someone when you call them about 1 specific problem. As soon as you get off the phone with them 3 or 4 more problems occur and it’s HELL to try to get somebody to help you fix it. I CANT STAND THIS COMPANY. I really wish they didn’t exist and it’s never 1 person that can get your solution solved. You have to go through at least 4 people to get to 1 problem. It takes FOREVER to get a technician to come out and deal with specific issues that’s occurring. THIS COMPANY IS STRAIGHT GARBAGE. #TRASH. Worst damn service ever.

I have had nothing but problems and lots of lies from day one. My problem now is that I have called and cancelled my service 3 or 4 times and they still have NOT cancelled. Of course they sent an email to stay for a much cheaper price and I didn't. That was weeks ago and today I get a text and an email that My service was going to be disconnected for NON PAYMENT!!! WTF? They even sent the return boxes to send the equipment back and charged me for another month. WTF is wrong with these **? What the heck do I have to do to get rid of these people? I HATE FIOS!

Just trying to get my password reset. I have been on the phone for almost two hours. This is the worst service I have ever had. Of course everyone is so polite but no one can do what is needed without info from another dept., so you are transferred and you hold, then after going through everything you are transferred to another dept. to get information and you hold. Then instead of giving you what you need, they don't and transfer you back. Which they still can't help you. They send you a password reset in the mail to get in several days but you need to get in your account now? Watching Fios may be great but is it worth this hassle?

A Verizon Representative came to our home to renew our contract. He promised a year of NetFlix for free. When I contacted Customer Service they say those are not real Verizon Reps and would not honor the promise. Spoke over the course of 6 months to various people, they wouldn't give us a credit despite very clear evidence that we were given poor service.

2018 - recently downgraded my Fios TV package from Preferred HD to a "Custom TV" plan. This means downgrade from ~350 channels to ~200 channels and save about $80 per month - and yes most channels are junk as we all know. Agents tells me the five different Custom TV plans are all the "same price" and I can switch to any of them. The "Sports and News" plan costs more because it includes sports channels - OK fine. Fios provides no simple mechanism to compare the different plans in terms of what channels you get. So I choose "Action & Entertainment".

I recently had to call 3 separate times to have voicemail activated on home phone. The customer service reps kept stating they would personally follow ticket to be certain it was activated. If you have ever called FiOS, you realize how painful the process is to get a live person. Hours have been spent on getting our voicemail active. Then yesterday's call the rep took care of it in 2 minutes. Seems I wouldn't have had to call 3 times if they could just stop telling customers what they want to hear and actually help them. Then training would be involved.

Promised a $100 credit for 2 no-shows by install technician. Told for 4 months in row it would be on next bill. Called every month and asked customer service to review. Also multiple supervisors confirmed it was in notes and would be processed on next bill. After locked in for 2 years they now say it isn't in the notes so no credit! Thanks FIOS!

Had Fios cable switched to just internet and now it keeps cutting out. I cut cable and upgraded internet. Now it's slower than before. Internet never cut out before. Now it goes out every couple of hours. Wish I would of just switched to COX! Loved Fios but now starting to hate it!

Just spoke to the absolute rudest Rep named Geovanni, Rep ID: ** at Verizon’s recovery Dep. Mr. Geovanni basically pulled up my credit report without my consent to check if I was lying about Verizon STILL reporting me (FOR YOUR MISTAKE). I was so wrong in getting services installed by Verizon on Dec. 1st 2017 and finally though I ended my relationship with Verizon on Dec. 12 or 13 2017, the Rep NEVER CANCELLED MY ACCOUNT AND I WAS BILLED FOR JAN. 2018 and FEB. 2018.

Verizon FIOS has really gone downhill. 90 minute wait times and the Chat service reps are useless. I called the service team again after getting hung up on the first time. Now that all members of my household have a cell phone the landline is no longer needed but I was told if I cancel the digital voice service the monthly bill would increase $25. Incompetent crooks.

Transferred services to new address. So when I called cause I needed to be installed same day I moved in tech on phone mentioned, “You will be upgraded in wifi and pretty much everything stays the same”, offered me a surround system as I’m starting new contract. I said ok and that I will be charged an installation fee that out of 100+ I spoke to him and was able to bring it down to $50. I was ok with that but once I moved in Verizon charged twice my account making the balance $0 in August 2018. September comes I owe $400+ for services. How is that possible!

2 hours on hold and still waiting for technical service. 3rd call in 2 days since install. Cable card in my TiVo not working and they are unable to fix when you do get someone on the phone. Last time was on hold 1 hour. This time even more outrageous! On top of that they failed to port my telephone number that I have had for 20 years. Now I have to wait another 4 days for that. They are horrible! Deserve a zero rating.

I called in about 6:30-ish this morning (9/7/18 to ask about today's tech visit to my home. The Rep who called herself Samantha, I don't know if that was her real name, was very rude and talked over me. I tried to explain that the reason why the ticket number was different was because I had to call from a neighbor's house, I had no phone or internet service. She would not let me explain but continued to talk over me. When she finally blurted out, "Well give me your address" She barely let me do that, interrupting me. Near the end of the call, I told her that she should be more patient, especially to seniors. Very RUDE! I never had a problem with any of the Verizon Reps or any other employee before this person. Verizon, I'm sure you can check your phone logs to see the identity of this person.

I just had to renew my FIOS package & was hit with a 15% increase (comes to about $20 EXTRA a month) & they restructured the package I currently have so I lose my 2 premium channels (HBO & SHOWTIME) so I now have to pay A LOT more for less. I would recommend to anyone to also file a complaint online with the FCC about them - they are crooks. Would NOT recommend them to anyone.

I am trying to get help with threatening phone calls and this is the second time I have been put on hold for over 1 hour... You would think you're waiting to speak to the Lord. How can they get away with this. The first time I got someone on the line they said that I needed to call back after it happened again... Are you nuts! Consumer Reports said to contact the phone company... like... how the heck do you get in contact with these dirty birds! I would hate to tell you how many hundred dollars we pay these greedy birds a month for all our services. Where can I complain to get some assistance... They are worse than bullies!

Everything was great for 1 year until I moved apartments. I think Verizon sends its best and most competent techs on the initial installs. The guy they sent on my move (within the same building) was rude and acted like I should be tech savvy and know how to program my router. Duh??! Why the hell did I call for a Verizon tech to do the install??? Because I'm not tech savvy! Trying to speak to a LIVE human being via their customer service is IMPOSSIBLE!!! I see why I switched to AT&T mobile so many years ago. I so wish I could have DirecTV or Dish vs Verizon... As I'm writing this review I've been trying to speak to a human and not a robot or chat. After 57 minutes the rep I was chatting with actually called me and I'm currently on hold to speak with billing dept. NEVER GET VERIZON FIOS!!!

It all began when I was w/o internet for over a week... I was without internet service for over a week because the modem wasn't working. I had a lot of assignments due online. the service representative contacted a team to come out and replace the modem. When the guy came out from the Verizon facility he called my phone, asked me what the problem was and when I told him that the modem wasn't working, he hung up. Shortly after I received a message saying "sorry I missed you please reschedule." When I called them, they denied that ever happened. They reschedule for their guy to come back. He never told me he was there, but I went out and the guy pretended to be asleep in the Verizon van. I knocked on his window and he pretended to "wake up." Verizon said that they would give me an additional discount on top of the one I already had for my troubles so that I wouldn't leave the co.

If you are thinking of using Verizon FIOS as your TV, internet and phone provider, you should reconsider. I changed to this provider and have never experienced such poor customer service in any company that even comes close to the awful customer service provided by Verizon FIOS. First, it is impossible to speak to an actual person. It is all computer prompts. If you want to speak to a customer service rep, you should expect delays of 1-2 hours before they will pick up or call you back. If you have more than one issue, you will not be able to speak with a representative regarding one issue while you are in the prompt for the other issue.

This morning I was going to get Fios internet with 940MB downloading speed. The technician told me at the end, we are getting the proper speed. I run the speed test, it was showing around 500MB download. His explanation is that his speed test is the only one acceptable. I am installing networks for a living, and know how to measure the speed. His ignorance to take care of the speed issue, made me cancel the installation. He removed the equipment and left. Very disappointing!! I perfectly visited 3 hours of my personal time.

I believe Fios is full of lies. Customer service agents, will lie to you, and do anything they can to get more money. I was told I was moving my service, it turns out it started a new contract. I wanted to switch to just internet instead of a bundle. I would’ve had to pay a cancelation fee and a fee for the new service. Fios does everything to make things difficult. Phone support doesn’t do anything to help. All they do is tell you how it’s going to be.

If you get Verizon Fios expect 1 hour wait times by phone, appointments that get pushed out by hours and then cancelled with no notice after you have waited the ENTIRE day. Customer service is useless with no information or explanation. Poorly trained and poorly staffed. Expect multiple appointments to get cancelled and rescheduled days out with no explanation. I am going to look to switch my service. Do not waste your time. Absolutely the worst experience I have had.

I am using Comcast internet service. Verizon sales representative came to home. Ask to switch internet service. They said, “We have better offer. We will go for 150 mbps speed.” Once I was little interested in offer to listen and they said, “In your area we offer 100 mbps” (They lie that they have 150 mbps offer). Then they said, “If you take service from us we will give 3 years price lock.” No contract but price is lock. Online they offer 1 year for new customer but from them it's 3 years price lock. I have asked them to give me 1 day to think, they said, “If we leave from here then you will no longer get that offer.” Then I have signed up for new service.

As a Verizon customer for 10+ years I probably should of known better. My incident started when a couple of Verizon sales reps were in my neighborhood. I ducked them once but was cutting my grass the next day and they showed up behind me like the state troopers do when you're speeding. So they begin to tell me that they have a special promo and they will upgrade my D.V.R., internet speed, and take $10 off my bill! I said, "What’s the catch?" He assured me no catch and after several more questions asking and making sure what he was saying was true I said ok.

From the start of services. I had the services for less than two months. They had to come back out to my home 4 times to fix the same problem internet and phone not working. The problem still exists. I have been on the phone for 2-4 hours with customer service from time to time and they would hang up on me. As I type this review my internet and phone is out right now. I have to use my cell phone hotspot for internet services. I have had days that it would go out for a few days. Not one time have they credit me for non-working days. It has been a nightmare.

I requested to up my internet speed. I was told my bill would go up 60 and I had to pay 100 for a tech to come out. She can in Wednesday and proceeded to do the upgrade. During which she sat on my couch and ate her lunch!!! She never finished said she had other customers and left. Call me that night at 8:50, I was on my way home from work. Told me too tired, be over tomorrow. When I got home, I wanted to watch tv. My DirecTV was not working! Because the incompetent tech, cut the line in half to DTV! I've been trying for 3 days to get someone here to fix this. I've talked to 12 different people and they put me on hold or hang up! I'm disgusted in you Verizon Fios you are the worst company on the planet.

So we decided to try Verizon for our cable and internet, so we switched and the deal sounded pretty good. It has been nothing but a nightmare for a week. The tech that came out to install our service drilled a hole through an existing wire and shorted out my flat screen TV. I filed a claim and not heard from them in three days. I refuse to pay for a Tv that they shorted when is working perfectly fine. It has been nothing but a nightmare since we got Verizon. I would never recommend this company to anyone, they are the worst. When you call, you're told it’s an hour wait and that they can call you back, sometimes it takes three hours before you hear from someone.

Updated on 06/07/2019: Over the past year I called Verizon Fios 24 times for help. I still have them because Spectrum is not allowed in New York. They like children, sent me a letter complaining about all the calls to support. It's over a year and still having problems. My neighbors are also having problems but they think it's funny and not calling in or they think they solved the problem themselves. They cannot. It's part of windows 10 and the way it hooks up to the internet has a heavy privacy issue and it's not being fixed. Our government is too busy trying to impeach TRUMP and not doing research to the United States People's Privacy Facebook Is the whole issue and still is. I do not believe how selfish FIOS IS. The highest paid service and poorest support. I'm waiting for something to happen to someone that has a lot of money or in congress so the internet can be fixed by US personnel.

I've been a Verizon Customer in some form since it started. I have FIOS Triple Play. It was fine until it came to contract renewal. The terms discussed were ultimately not honored. Despite complaints to the FCC (which I encourage everyone to call 888-225-5322 or fill out complaint form by querying FCC Complaints), Verizon typically evades incriminating parts of a complaint and also denies things that are a legitimate part of the complaint. That in itself suggests the company has management issues. In fact it has employee morale issues that can be found on the internet. Since merging with AOL, anyone with original Verizon emails will notice problems with their email client. Verizon is responsible for servicing the email issues but would like to unload them completely and have you deal directly with AOL. AOL will then hound you to buy their services.

I had recently signed up for Verizon internet, and when I received the equipment I set it up and tested it. The internet was really slow, and I wasn't pleased with the results. I wanted to give it another shot so I plugged it back in 2 days later, and still the same slow speed. I then got on the phone with customer service. I had called the number provided around 4:45 pm when I got home from work. The automated machine said the wait time will be an hour. I was okay with this because I still had time to do some stuff around the house. Well, 4 HOURS AND 4 MINUTES had passed someone had picked up, and then somehow we had got disconnected. I then called the same number back just to find out that I needed to call back during "business hours."

DO NOT WASTE YOUR TIME. THE REVIEWS ARE ALL ACCURATE... I contact Verizon Fios thinking that I will get awesome service being that I've been a Customer for 20 years plus with Verizon Wireless/home phone. My Son needed Wi-Fi at his location in Phillipsburg NJ. The sales representative lied and told him by providing his ss# it's just to confirm his identity. However he pulled my son's credit prior to him asking him not to. Nonetheless my son couldn't afford the deposit therefore I opened an account thinking it's Verizon. What can go wrong... Well it all went downhill once they get you in, we were told the service will be installed within three days later and we will receive the modem which will prepare us for the installation being there was no need for a technician to come out. The modem they sent did not work which prompt us to call.

They had a deal for a gigabyte upgrade for $10 and you also get $10 off your Verizon Wireless bill. I'm on a contract for December 2019. I asked a feller, "Does anything change?" He says, "No. That's all you have to do now." I'm finding out I had to do an upgrade without being told instead of paying for a router because that's the way they operate. The fella never told me that I tried calling and talking to 3 people even the supervisor and got nowhere. I feel if you're under a contract they have the right to tell you what they're upgrading if they change things. The people that work for them do not explain. Just tell you what I said in the beginning until you get the email. I didn't get the email right away. I got a text which doesn't show you everything on a text so I waited.

We have been with Verizon for over 9 years. Over the years we've upgraded our service package and bundled more services such that Verizon now provides our TV, internet, phone and mobile services. We spend a large amount monthly for these services. Over the past several months our internet service has been quite poor. However, when trying to get support, we were faced either with interminable wait queues (over an hour) or warnings that, "if we dispatch a technician there may be a charge unless you buy the monthly protection package." While our service was ridiculously slow, it wasn't completely disconnected.

After being on the phone for countless hours setting up my Fios plan I was so glad I was finally done! The customer service reps of whom I have spoken to (5 different ones) have little to no knowledge of what they’re selling. Another hung up on me mid-conversation. After this entire escapade trying to get this done I thought I was done. However I was far from it, I went to my store to pick up my router box etc...only to find they set my plan up completely wrong and I was never even set up for it. I had to get setup with an entire new plan at the store and come to find out I can’t even do the self install like each customer service rep assured me I could do. I needed a tech to come out and the closest date was 8 days from now. Thank you so so soooo much Verizon .Your employees are idiots and your company is trash.

Why is it you pay money to a company for internet service, and they are allowed to make it so slow and awful that you have to go somewhere else to use someone else's internet service because the one you actually paid for is substandard. Verizon manipulates you into buying services, TV and phone, that you don't want, if you don't buy their stupid products they slow down your service to a snails crawl. They pretend they are actually doing you a favor by giving you stupid points when you pay your bill, but the joke is the points earn you nothing! What a greedy, rotten manipulative company.

I am so disgusted, as I always am, whenever I am trying to TALK to a HUMAN customer service rep. instead of HAVING to press or speak to a robot!! I get sent to my account. Press what I want, get sent to another screen, then get sent back again. I finally get a message on the corner of my screen asking to chat. I press chat, nothing happens. I again Press customer service and get sent back to a robot screen. I then call another number to TALK to a HUMAN Customer Service Agent, I am told again by a robot to press numbers. When it finally realizes I want to speak to a HUMAN I get told by a robot "To hold or get a callback instead of holding." Now I just answered the callback phone and it answered with a robot telling me to hold on for the next available Rep!!

I was happy to get Verizon Fios services till I actually experienced their services. Verizon Fios customer services is absolutely trash. I've tried to speak with customer services center many times; I was on hold forever every time I called. (If you need to call business customer center, forget it. You will never get to speak with someone.) Thus, my issues were never resolved right away. And now I'm regretting that I purchased TV and Internet services from Fios. I might have to switch to Spectrum soon. This is a joke. First, my recent order has been changed once without my permission, they added one option to increase monthly price, so I had to fix this which took me 2 days (very hard to talk to a representative). Double check with your plan even after buying it.

I have been a Verizon Fios Bundle customer since 2008. I have been satisfied with the quality of Verizon and especially the customer service until today. On June 28, 2018, I renewed my 2 year bundle package which included Extreme HD TV. I tried my favorite channel - the Tennis Channel, and two other channels that I used to have but no longer. The message is I no longer am subscribed to this station. On July 23, 2018, I checked the Extreme HD TV channel line up on the Verizon website and the channels, BBC World News, CBS Sports Network, and the Tennis Channel, were listed. On July 23, 2018, I contacted Verizon with the discrepancy. The service representative rebooted the DVR set box and nothing happened. They, too, checked the Verizon website for the Extreme HD TV line up and confirmed that I am to have those channels.

Associates gave inaccurate info or missing info on services and fees. Stated they would waive installation then charged me anyway. Supervisor said they could not listen to recording - they had no access to them to prove me correct. Basically told me they would not have said that. Said they gave me 15 dollar discount basically as a favor to compensate me when in fact I was given it on first call and it's on first bill. Told that could not be so either. Added on fees after providing minimal quotes. Tried to charge me again for need for further installation services to correct their errors.

Less than one star and that's been my experience for the past several years. Horrible customer service to loyal, long time clients! Called last year due to outage of all in home services; internet, Fios TV, and home phone all out. First available tech to come out is a contractor 4 days later! In a recent review of bill in upgrading with a third party, it became obvious that I've been exponentially overcharged for at least the last eight years!! The third party was willing to help and to NO avail. The wrong numbers given and the horribly long wait times to only speak with another third party that CANNOT help! The run around continues from Verizon with NO resolution! They treat new customers exceptionally better than long term 20 + years clients. Going to get antenna and subscribe only to overpriced internet.

Buyer Beware: I canceled my Verizon service due to poor business practices, service and expense after having been a customer for many years paying over $2,400 annually. I was told my balance was zero and even received a refund check for just under $40.00. Today received a new invoice for $96.00 and called to find out what it was for since there was no description on the invoice. 1.) A $50.00 cancellation fee for a contract I never authorized. 2.) Prorated charges for internet service beginning after I canceled my service through a month after I canceled my service. Verizon's defense is that it says I owe the money in their system and are unwilling to correct it.

Am I the only one who thinks that Verizon is deliberately up-selling TV to customers on the basis that it will reduce their bill, only to find out this is not the case? I had no choice in being a Fios customer, I had Verizon DSL Internet and Cavalier telephone for years. In 2012 I found a technician from Verizon installing a gray box on the side of my house, he explained it was "for my telephone service". A few days later Cavalier telephone wrote to me explaining that they were heading out of the telephone game for good and my service would be passed over to Verizon, whom I should call for a tech appointment. I called not understanding the technology involved or what was happening. Before I knew it Fios was installed and I was getting a bill for phone and internet that was considerably less than what I paid for the two services from two different companies previously.

The fact that I'm on here writing a scathing review is in itself telling; most times, I get online to write how much I love a product. But today was the last straw. In fact, I signed up on consumer affairs just to share how upset I am. Verizon Fios customer service is SO bad, your Mother would put soap in their mouth. I wouldn't even recommend trying to contact them in this decade (it will take that long for them to return your call). Then, say they do manage to call you back...you'll go through the rounds of how many ways they are sorry and cannot help you with (you name it, they can't solve it! ).

I cannot stand dishonesty. I was quoted a price for my cable and internet service only to see my bill be increased by 20.00 and change! And they promised me that the quote they gave me was exactly the price I’d pay. I am going to look into what these young kids are doing today. Hulu and some of the other things. I cannot stand what Verizon Fios is doing. They didn’t even attempt to honor the price after I had names and dates of agents I spoke with. I always stick to my word. It’s a shame Verizon Fios doesn’t. Very disappointed.

The remote sucks, the buttons are not set to a comfortable position, their On Demand sucks, movie and TV poor selection. The option of not being able to pause live TV sucks, wish we never changed service.

I have been accepting horrific customer service from FIOS and Verizon in general for years. It stops today! I will never use their service again. I was told by a supervisor that CS personnel get reprimanded if they cancelled my account without trying to retain me. I just wanted to be cancelled. Nothing else. I would not suggest this service to anyone. Verizon if you listen or care, you just lost a customer who has been with you for a very long time. You will also lose my business on the Mobile side soon.

I was bait and switched by being told moving (2 blocks away) the same service was not available- 50/50 internet to be exact. I was forced into a new contract with faster service for that reason. My services were set wrong and when I called I was told, "Ok sorry about that. We will correct it." Yes you put Enhanced DVR back on my service - but for $20 more than quoted on my original call and increased all my rates.

Useless customer service. No one knows what they are doing, there are long wait times and new charges come up every month. Verizon, get it together. Regardless of the cost, I rather move to a company that provides great service.

One of the salesperson came and asked me to check out Verizon internet service for free for initial 10 days and see if it satisfies my needs. I doesn't like the service and contacted Verizon to disconnect the service to my unit in a week. When I talked to the customer care one of the agent on the phone said they we canceling the service and I specifically asked the agent that do I owe anything to the Verizon. She just asked me to return the equipment and sent me a return label. I had returned the equipment to the return address and I got the return confirmation also.

Every month I have to call Verizon to have someone come out. They was at my house last Saturday for repairing one of the boxes. Today none of my 5 boxes work. The worst part is that is an issue every month on the different tv's or sometimes on certain Channels only on certain tv's. Verizon bill is the largest I have in addition to the worst service. They told me I cannot cancel because I am breaking the contract. I advised them that they are breaking the contract since they are not providing the service. Please help!!!

After a sales rep came to my house (which they do every couple of months) I finally caved and decided to make the switch. My appointment was scheduled for June 1st. After returning from picking up my daughter from school (we were having a very important discussion on the way home) I see the installer at my house. It was May 31st. He was a day early. He pretty much insinuated that I was mistaken. (I later found my appointment card and I was correct). He basically said, "Here now so let's go." My daughter runs in her room avoiding the needed conversation. He then informed me he needed to access my garage to do the work. This was never mentioned to me before. I told him that's a problem because my ceiling collapsed in the garage and I would need time to move things.

I switched from Cox to Verizon after seeing promotions about the bundled service. June 7, 2018 my Cox phone line was disconnected in anticipation of the transfer to Verizon. Still, had no phone service for one week when I was asked to create a new order to get this issue fixed. While trying to resolve this issue, I was assigned a temporary phone number, which started to work on 6/14, but still, I did not get my old phone number. Verizon kept telling me they had my old number but for some reason, it was not transferred back to me. It took until 6/20 to get my old number back, after multiple phone calls, and multiple new order numbers. I had lost my old phone number for 2 weeks and missed important calls from doctors’ offices.

On 6/25 I called Verizon to inquire about an additional $99 to my bill. My experience today on the phone was not only terrible, it was the worst customer service I have ever received in my life. The agents I spoke to today should be embarrassed to work in the service Industry. I was a frustrated customer and was hung up on because I was getting nowhere with incompetent person on the phone. On 6/1 I had a service disruption and called for an internet service technician because we could not troubleshoot over the phone. They said they were sending a technician on 6/2. With that, they told me to open my email however I could not because I had no internet service (hence the call).

My install was June 6. It is now June 20 and I have no internet, no TV and phone service needs adjustment. Have been on the phone or driving to exchange equipment (at Fios request) although they can’t tell me a location because most have closed. After replacing router TV didn’t have a shows. Called again and now have nothing. Tech is here and between him and his tech on phone (I’m sure both were hired from outside Home Depot) are getting nowhere. I have wasted nearly 40 hours with these incompetents and still have 0.

I been on the phone waiting to speak to a manager for 2 hrs. Fios employees are not helpful and continue to mess up on my billing. First I was advise due to a promotion the $99 activation fee will be waived from the bill and it wasn’t. Then the technician that came to activate my service did a very poor job. Had to call Fios since the phone line had no dial tone. They stated due that the technical failed to activate the phone line they were going to send another technician, this was Fios error so they said I didn’t have to pay the $70 technician fee.

I subscribed to their Preferred Package in April, 2018. I was recently notified that several channels in my 2 year "contract" were now only available in the next higher priced package. I called and spoke to several reps and a manager as to how they can change the terms of what we agreed upon mid-contract. I was told that the contract was regarding price only and they have the right to change the channel line-up at anytime. What a bait and switch.

the difficulty to get anyone to answer their phones let alone show up on a appointment on time and then be accommodating and capable is impossible. Please, go elsewhere.

About once every 6-8 weeks I get a Verizon FIOS sales rep coming to my house. I have politely told them probably 50 times over the years that we DON'T want FIOS and to stop sending reps to our house. I even told most of them to put me on a list so they won't come anymore but they just keep coming. This is pure harassment and if there's any lawsuit going on to sue Verizon over it, count me in! I'm so sick of them coming to my house after constantly telling them we're not interested.

Verizon offers this plan to cover your TV, phone, and computer. It sounds like a good deal however you pay their fees every month and when you have a claim the service is nothing short of despicable. I submitted a claim on a great Samsung TV that had a couple of white spots in the screen that appeared to be burnt out pixels. It turned out they were not burned out pixels but some other type of flaw.

It's only been 11 months since I signed up with Fios and I already canceled their services. My bill was $80 a month since then every month it has increased. Every time I called they gave me false information. "But, this is free." "But this is already discounted." Then why has my bill went up to nearly $150 a month? I was told the HBO was added to my package for free. Later on I was charged every month for it. I can go on and on with all the issues I had with them.

During the sign up made it seem like I was getting a great deal especially with my channel line up and a few months later send me an email telling me several channels are getting eliminated. Had I known would have remained with Comcast.

I am in West Orange NJ. I recently had internet service only installed. The installer came early and rapidly put everything in. The service works fine. Everything is great, but I cannot login into an online account to check my billing. I am not recognized. I spent 45 minutes on the phone with support, who gave up because she couldn't get me into my account either. She said she would send a temporary pin by mail. Got the pin. Pin doesn't work. It does not recognize my email, my order number, or my telephone number. I need to check the account because I have set up auto payment. I don't even know my account number. Verizon FIOS has no email address. Chat does not resolve these questions. The telephone support cannot help and I really do not want to spend any more time on the telephone or trying to figure out what the Verizon webpage wants from me.

I live in Philadelphia. For two years I had a Verizon Fios bundle of internet and TV. To reduce cost, I dropped TV but was told internet alone would cost more. I complained about my past speed and reliability problems and was told to purchase 75/75 speed to avoid problems for $80. I said, "Ok but no contract." But they assigned me to a two year contract anyway. Speed turned out to be 30/30 or 15/15 megabytes instead of 75/75. My service would black out 4-7 times a day to nothing. Customer services complaints of unreliability and slow speed were answered by rude staff blaming me. When asked to remove the old Verizon wiring I was told it would cost me. I transferred to Comcast with lower but adequate speeds for $29/mo. The installer was very professional and removed the old Verizon wiring at no extra charge. Why am I forced to pay Verizon an early cancel fee that I did not contract for? I hate this company.

I was on Verizon Fios for a year, they tried to charge me nearly 80 bucks for internet only after the year. They don't offer triple play where I am at. I called to ask then to lower my bill or I would be moving to Optimum. I also knew I would be moving in 6 months. They agreed on the phone to lower my bill. 6 months later when I was moving, I called to cancel and they talked about Early termination fee. Meanwhile, I never signed into any contract, I wasn't even in a contract when I joined Verizon Fios to begin with. They then tried to use some practice of sliding you into a contract without you knowing for the "convenience" of taking 10 bucks from the bill. Problem is, I never signed up for a contract, it was just a phone conversation, and an agreement to lower the bill.

Moved to Jersey City, NJ from San Francisco. Previously had Xfinity for past 3 years and had 150 mbs speed which was fast, efficient and reliable. We never experienced slow internet speeds or "slow downs" during peak hours. After moving to Jersey City, NJ, Verizon advertised "mega speeds" like 900+mbs, but user experience is not always so fast. They guide you to run their speed test which almost always shows super fast speeds, although you can't even watch a video on your computer. If you run independent speed tests, you sometimes get speeds as low as 39 mps. They try to tell you it's wifi or your computer, but I am using the exact same devices as when I was on Xfinity 1 month ago. I feel there is something misleading about their speed claims that needs investigating.

My 86 year old father was a residential Verizon Fios customer. When he moved into Assisted Living I cancelled his home phone service. At that time I asked that calls be forwarded to his cell phone. They said that they would do it. I found out a few weeks later that the forwarding was not happening. I called and was told they would fix it. When it still was not forwarding I called again. Was told it was too late and was no longer possible. I have since received 5 frantic calls from his friends who tried to call him and just got a message the phone was disconnected. They thought he died and no one told them.

Verizon Fios promotional advertisement of its service is an extremely deceptive scheme to customers. As a former customer I got caught up in this trap and got ripped off. This company initially would offer promotions to make their service appear affordable... After a year they start gradually increasing my bills by gradually taking the promotions away one after another and my monthly bills was increased by more than $40... For anyone out there who is thinking of joining this company listen to me carefully. It does not make any sense to pay about $200 a month for basic TV channels a home phone and internet. There is plenty of other company out there that offers better service for less than half of the price. Please stay away from Verizon Fios. This company is out to rip you off in a major way.

Residential Fios service outage has been going on for over 100 hours in Philadelphia, PA. Every time I try to call Verizon for help the recording says there is a 3 hour wait time to speak to someone once I get past all of the insipid voice prompts. Their website is completely unhelpful. There is no place to communicate with anyone from Verizon about this. The chat agent was also completely unhelpful and offered no assistance. The "ONT" does not need to be rebooted. That has been tried half a dozen times with no result. I don't think they even care if people cancel their service and go with Comcast instead.

More channels like free CBS access and college sports (lacrosse, basketball) would be nice. But all in all Verizon Fios works well and is reliable. During storms or snow the service keeps working vs Dish.

I’ve used Verizon as a service provider for over 10 years and would happily engage them for all communications service. Without doubt they are far superior to most others and should be allowed to expand service.

I live in a rural area and sometimes I don't get the speed that I need since I can't go through wi-fi except through my phone! It is very inconvenient.

Verizon's service is great. I get service everywhere I'm at even in the mountains. Y'all are not rude even when I can't understand y'all or y'all can't understand me. Y'all are always good with the customers and you try to fix every problem I have. All I know on a scale from one to hundred y'all are a hundred. Thanks.

Customer service is at its worst!!! I have a wire down in my yard and no internet for 11 days and counting. They have opened and closed our ticket 3 times and haven’t done anything. I’m switching to Optimum this week and happy to be done with Verizon Fios.

The programming package only benefit Verizon. It's very difficult to get customer service and it's impossible to locate phone # for problems. Slow internet speed. I am looking for new provider.

Verizon is good, but pricey. Being seniors, we have recently changed to another provider and are happy with them and the savings. Both the coverage and new phones are great. Verizon needs to have a special plan for us seniors.

Verizon has the best internet service, especially in an apartment complex. But it is much more expensive. Internet-only options are more expensive than bundles. I don’t mind being in a contract, but I didn’t realize you can’t switch to a new bundle or plan before the 2-year contract is up.

Customer service and attention have been good in the past about fixing problems promptly. Not sure how it will be with AT&T taking over. Internet service is often slow and prices are high, particularly for fixed income.

I dislike their deceptive pricing, and the cable channels are not very good. The reception is excellent, but their options are horrible for basic service. I had 3 extra that I used in addition to local TV, of which I would really only have kept one. Their representatives are not straight-forward about pricing, either in person, or on phone. Their prices tend to escalate. 2 year price guarantee is not guaranteed as they have discounts that expire.

I have been with Verizon for over 10 yrs & have found their service to be much more reliable than any other company. Customer service is impeccable & very important to me more than anything else. No incentives from other companies could possibly get me to choose anything other than Verizon.

My husband is the one who's in charge of the television works. He loves TV but I could take it or leave it. I'm not addicted to it like he is and he's always watching it so I guess for him Verizon is the way to go so I would say Verizon fits the bill.

Galaxy7 I’ve had issues and had two replacement and sent a new device which drop call, plagues the phone as the first two and then a software issue last one and over a 100 calls. I'm now getting a refurbish device. Service and customer sucks and then there are those who really do their job get no accountability. My service poorly establish 4g connection and signal strength. I've seen better and I'll consider dropping them soon.

I chose Verizon and it was the worst mistake. They forever messed up my internet service; their Fios was always problematic and whenever their representatives had to come to my home to fix something (which never happened), they were rude and condescending to both my son and myself. NEVER AGAIN will I EVER recommend or use their services. They are extremely high priced too.

Verizon has always done their footwork from the beginning to make sure that their service is the best. That's was their way from their start and lately a lot of others have come along and even though there a lot of others not many really come close to Verizon but it seems something is blocking their signals and I'm not sure what that is. But I know they will figure this out as I'm sure they are still striving to be the best, and this is only my thoughts. But for reliability they get a big thumbs up.

Everyone wants fast reasonably priced service and Verizon has always delivered. Shopping around I've found other company's customer service lacking for what they charge & provide.

My experience with Verizon is not a good one. First I called customer service in August of 2017, for a replacement box. I never received it. My internet service was out for a long time. I called them back again in December of 2017, about my service. I finally received a new box but I was having trouble with the service. A technician was coming to me since December 23rd, 2017. I finally got a technician to the house after I told them I was going to cut my service with them. The technician came yesterday 1/8/2018. Poor customer service on their part.

Verizon is a very good network to be on since you get service in areas AT&T or Sprint or any others don't get. I never had an issue with getting them to help me with my phone. Very courteous customer service. Overall very reliable.

They rent boxes but this means you pay over and over for the boxes, they give little support. Now their computer is from AOL and it is slow. Trouble is they all are about same, just want money but give little in return.

I have a router for my high speed. Most of the time I cannot get a signal for anything else where I live. It is one step up from dial up. My cellphone does not get a good signal either.

I had Verizon DSL for two years and it just kept getting worse and worse. I could never stream from Netflix or Amazon and it would take 20 minutes to download an app to my phone. When I called to cancel, they did not cancel it. And kept trying to bill me even after I signed on with another company. Worst DSL service ever!

The Ellipsis Jetpack is a TOTAL JOKE! The "Unlimited Plan" is a play on words - if you're a heavy user! I normally run out of high speed service about the 15th of the month! Snail after that.

I signed a two year business internet contract and I thought it was for only two years but now they turned into a perpetual 2 year contract renewing every two years and want me to pay 14650 to release it until the next renewal in October of 2019.

I have been Verizon Fios customer for the last two years. During this period their service for all three i.e. TV, internet and phone are superb. Customer service respond immediately and try resolve any issue as fast, quick as they can. Hats off the Verizon Fios.

Verizon was fine for the 6 years I had services with them. But when they sold out to Frontier Communications then the nightmare began with services going out with millions of customers. Very unreliable accounting and billing department that was forever billing for the wrong amounts.

I had a bad time with Verizon Fios. They would overcharge me every month and they would lose my payments all the time. I would call them to come fix a problem and they charged me and they never got the problem fixed.

Since activating phone I have been given excuses at Verizon stores because phone works in town and doesn't replicate what it does at home. Your tech help tells me I am in a good area with good service. Liars! I have called multiple times with problem. Never been able to use anywhere close to 7GB of Data because I get kicked off.

The simplest request causes numerous transfers and confusion. Very poor service, especially on phone. Long wait times, transfers and foreign-speaking reps who are hard to understand.

Signal/Service is reliable - more than we can say about other carriers. But too bad we are paying for far more than we can use. Would welcome a Senior discount.

Verizon provides a miserable client experience. There is nothing you can do about it as you are locked in a contract. Every piece of help when provided lands up being an extra charge. They sell you ultra high speed FIOS but forget to mention that those speeds are only through hard wired connections. Not to mention that even a fraction of those speeds are only through 801.1 ac wifi. Also knowing well how many devices are connected to your WiFi network, they will sell you higher speeds only to later tell you that you have way too many devices connect to benefit from the higher speed gateway. It's a monopolistic scam and knowingly they provide bad client experiences.

We switched from Comcast years ago, but were long time customer. They did not meet our expectations after we moved. Verizon Fios is reliable & has great customer service and we are much happier with the prices. We have internet, cable & a landline for less than $150 a month and lots of variety with cable tv. We are grateful for their service.

The WIFI speed is very bad and nothing seems to be able to be done to resolve this issue. I have tried three different routers to no avail. I even bought an extender to try to up my speed and that did not help either. Maybe if I change my provider I could get better service. The technician checked my speed but apparently he was using the 5g speed and not the 2.4 g speed. There is a very big difference in checking speeds when using either the 2.4 or the 5g.

Don’t believe service merits the ridiculously high cost. There should be a set cost for personal channel choices - not what they choose for you. Don’t watch 75% of channels I pay for. Very underhanded and quite sad they get away with it. Regulations needed for this type of business shenanigans!!!

Years ago I used Verizon, but the wait times when calling for support were atrocious, 19 mins, 27 mins plus... It was terrible. Hopefully they’ve improved... Typical large American corp... The phones and phone service have been pretty good though.

Good coverage and helpful service. We use a jetpack so we have internet in 2 states that don't have one internet package. Uses a lot of data, but allows us to go anywhere. Speed is sometimes an issue, but not generally. Because we have limited data, we don't stream or do other high data uses.

I have had to call Verizon for help and they have been able to fix the issue remotely. I would say that the customer service is probably better than I've heard others say about Comcast.

Very difficult to reach a real person in Customer Service. It appears that none of the cable providers in DC are responsible for keeping city trees off their wires. City is at fault too because original agreement should have assigned responsibility for maintaining the lines when tree growth interferes. Verizon promoted consolidated billing (wireless, phone, internet, cable) which was convenient for customers but now no longer offers this option.

I have had excellent service. When I changed routers months ago I had to get Verizon's tech support on phone and they were very patient and gave clear advice to guide me.

Their service is great. The price is a little high but you can choose the package you want. Have everything for the grandkids and what I like to see. My husband loves the HD channels too.

Verizon products are great, but their customer service is exceedingly slow, non-responsive and they will say anything for the sale. I use them for cell phone, internet and TV. Payments haven't been correctly processed and credited to my account. Over 6 months of letter writing with copies of canceled checks weren't enough support to get the account corrected. I needed assistance from Better Business Bureau to correct that. What salespeople tell you about rates or features aren't valid even when you have it in writing. They tell you the salesperson made a mistake. Getting assistance when there is an issue takes hours to get through to them.

Can't get more than 54 for speed. Pathetic. Nearest competitor is starting at 100. They want me to pay a man to come here and upgrade the equipment. Couldn't I do that by mail. Why should I pay for installation. Too expensive and hangs.

They have strong signal that’s good! But they sold me hum. I’m stuck with it. Having hearing problem, don’t know what’s him telling me! The deal was I don’t have to pay monthly fee yet I do statement want me to pay for the hum.

Verizon has high price for limited channels. You pay extra money if you want to watch the movie channels even though we pay but they are boring. The same old movies and they are repeated constantly. The same goes for the sports channels. It's not fair that the cable companies can charge so much. Most of the channels are regular channels. They should offer all the channels and not limit the customers from having all channels. They restrict the consumer selection by making us select one of their offered set packages.

Verizon provides both our TV and internet service. The service is average in quality and deficient in problem-solving except for the high cost. We will have to look for an alternative provider soon.

Customer service was excellent. But cable service became slower and slower. Always offered new faster package that cost more but no difference in speed. Huge increase for repeat customer of 20+ years. So I cancelled.

A door to door sales woman showed up at my door on Thursday night, promoting a special on Verizon, I explained I wasn't interested, because they act like they are looking for promos, when in reality they are running your social security number. I explained to the door sales woman (Sania) that I was looking to buy a car in the next few months and did not want them to run my social. Sania then said they can ask a few questions without running my number, a gentleman gets on the phone and ask me questions that only I would know, I ask the rep again, where is he getting the questions he's asking? She states from a public data base. Once he's done, I continue to set up the delivery of my internet service.

Verizon is best provider by far, I get service most of the time the price for my unlock LG V20. BYOP is only $40.00 for all everything, (3) gigs a month that carry over.

Verizon has a captive audience and their pricing is outrageous. If a movie rental goes bad you will be on the phone for an hour to have the price deducted from your bill. They do not offer lower price options to long term customers.

Verizon is a crooked company. They lie, will try to ruin your credit. Steer clear of them, there are many better choices. I wish I had. That is for sure!

The service is OK. If you have DSL computer and TV package, you have to bundle a landline phone service with it. I would prefer to just have my cellphone + TV + computer. But, that is not an option. Also, the service is waaay too expensive.

It was easy to get service set up with the company. The technician was very thorough and explained what he was installing. Of course, they try to sell you additional equipment, but this person stopped when I did not. Overall great speed and I have no issues thus far with service.

The modem/router Verizon supplies for ADSL service is not the best or the fastest. They include their own firmware into the item which creates frequent resets and slower speeds. It's best to supply your own modem/router, preferably one that is rated fast speed, which is usually more expensive, but is worth the investment. I personally like the Fast "Netgear" modem/router models.

I wished I would have researched the reviews for Frontier Fios, I would have not signed up with them. This company has very fraudulent business practices, their sales reps will promise you a great deal for two years; however they purposely do not tell you that the package rate that is quoted is only good for 6 months, then your monthly bills will increase consistently by 10-20%. If you call in, they will waste your time and the customer rep will say your rate has been adjusted, but it is a lie, I've called and spoke to at least 4 reps to no avail. Doing online chat is also a waste of time. I have been with Frontier Fios for about a year and my monthly rate has increased 40%!!! I know there will be a class action lawsuit brought against Frontier Fios, but we won't get enough money back to warrant the abuse and frustration. So read these reviews and be forewarned.

If you think Comcast is bad, switch to Verizon Fios and Comcast will look like gold service. I made the switch because of the $79.00 new customer promotion. After adding a couple movie channels, our bill is now higher than Comcast. So we invested in a smart tv, but the Internet is so slow, we can’t complete a movie without losing internet service...even after purchasing an extender. When the service tech installed Fios, he put the router in a room, upstairs, that is never used. I told him the same, but it was installed, complete with drilling a hole thru my wall to the outside! Once my 2 year contract is up, we are dumping this poor excuse for service and going back to Comcast. Every time I see a Fios commercial, I cringe. That is why the review. I wanted to leave a review on their site, but conveniently, there is no place to do so. Verizon Fios is the worst EVER!

Verizon Fios could be a better deal if you have more than one phone on plan. It's more comparable with other companies in our area that would have good service but we don’t get any service so if you could be more compatible with them it would be great. We could change companies but we don’t want to. We like you but the price for 4 phones is getting to be too much to afford.

Internet very slow and takes forever to download disconnects. Have older equipment 1988 won't replace. I have to pay customer service. Needs English speaking/understanding people.

The cost of cell phone service continues to rise and yet the quality of service does not increase proportionally. And I fear that with the recent undercutting of net neutrality, costs will continue to rise.

I had a lot of problems with FIOS (the first three years I had it). Everything they promised me, I did not receive and they tricked me a few times into signing up for things I did not want and would not have signed up for- they tricked me into signing up for them. They cheated many customers and made excuses and denied they did so. They laughed at me and mocked me. I was really upset and every time I asked to speak to a Manager, which was many, they would not allow me to speak to one.

Former Comcast customer for over 20 years and 6 years as a Verizon Fios customer and couldn't be happier. One problem after initial installation was rectified immediately, another issue a few years later was solved the next day. Priced right and extremely satisfied. FIOS is the way to go.

Mosty very happy with Verizon, except they slow their speeds and then say they don't, I have an upgraded speed and can tell when it slows. If I check it with the online speed tests, it shows a much slower speed than I am supposed to have. They then say I need to connect with a cable. My computer is less than 5 feet in front of my upgraded router and nothing obstructing. Really lame. Users are not as naive as they used to be and providers need to wake up. The same tired excuses don't work anymore. Verizon doesn't want to spend money upgrading lines and have too much in some areas to work properly when there are a lot of users. Also, we contract for a certain number of tv channels. When the provider is negotiating with the network for certain channels at a better price, those channels are not available to you. Therefore, there should be a discount placed on your fee until those channels are again provided.

I started out by bundling TV, phone, and 1 cell phone together. At the time the cost was reasonable but in a few years it crept up to almost double. Trying to find out why from customer service was not only difficult but downright impossible. I just bought a TracFone and found out after it uses the Verizon network, had I known beforehand I wouldn't have bought it. Sure enough it was a fiasco trying to activate it using the Verizon system. They have absolutely the worst customer service I've ever dealt with. I finally turned in all my boxes ect., suffered the penalties, and moved on to AT&T. I was the happiest guy that day just to know I was done with those clowns.

Before Verizon ceased providing e-mail and contracted AOL for this service I thought, for a year, I needed a new computer. Many many times I could not log-on, and had to try another day. Too busy to start shopping for another computer, learning how to use it and all I limped along waiting for time do this. Suddenly, Verizon gave up e-mail, and my computer worked fine with AOL. Now, Internet still run by Verizon. many times my start button won't' work; a message pops up saying it is not working and will be repaired as soon as it can. It can take a day. I still don't have time to investigate it if its Verizon. AOL or Microsoft, and will, as soon as I can.

The bill keeps getting more expensive and charging for new phones is just crazy. Everyone should get a phone especially when you've been a customer for so many years and pay your bill on time.

Customer Service, Customer retention and pricing are deplorable. Not willing to negotiate, would rather lose a customer rather than discount rate even for standing customers that also use cell service.

Verizon did not supply our area for about 1 whole week. We were without service. In calling them several times they could not or would not give any reasons. In return most of the businesses in town including us changed to AT&T.

Their service, quality, internet, tv and phone very good, they don't get interrupted. But the price is too high, I am looking to change to another company.

Most reliable out of all the providers I've tried. The speed is good. I would recommend Verizon over any of the other providers I've tried.

I’ve been with Verizon not too long ago, about 4 months now. So far I’m re Happy and enjoying my internet service with Verizon. I don’t really see an area in service where I can say I am not happy about it from shopping the service online to sign up for the service; everything went well and smooth and my monthly bill is right under $52. Good service and I’m happy with it. Thank you, Verizon.

Verizon DSL is slow and uneven and the router is ordinary. The problem is that Verizon Fios service is not available in Baltimore city. The landline phone service is acceptable, nothing special, but it remains to be seen how long Verizon will sustain landline phones.

I recently returned take to Verizon Fios, after leaving this company for approximately two years. Upon returning to Verizon I was assured that they offered lower rates than previously. I realized that my rates were lower but the package offered to me was very limited! I didn't receive a lot of the basic channel that I received previously for free; such as OWN. The price of the package that I currently pay for is pretty expensive being that I only have their service on two televisions and one premium channel. A lot of the sports channels that I received in the past, I'm no long able to access them, either. In addition, I was provided HBO for free, for approximately one years.

I have Fios tv, phone, internet. Very reliable (outages rare). When needed, customer service is good. Can control TV cost by number of channels chosen and internet by speed.

Overpriced, but so is the one other possible provider in our area. This one has slightly better customer service as the other company is absolutely dismal at it.

I have been a Verizon customer for many years. Pricey but worth it - good coverage and customer service. No problems over all those years (10+). I don’t anticipate changing.

Verizon's billing is unfair and confusing. They do not offer an equal set price for the same services. They have sucker rates for new subscribers and then bump up the price when the sucker rates expire. New sucker rates are not available to existing customers.

Verizon will not bring Fios to Baltimore City so we are stuck with DSL and they will not fix the copper wiring on the poles so it is slow and sometimes we don't have internet at all.

Verizon is always there when I need them. Will help you with a service problem no matter how long it takes. Equipment always works. If something breaks, fast turn around to get what you need.

One thing good about them is they have underground cables. But they need to be better in their response. They take too long to respond back on the issues.

Customer service does all they can do. I think most of them love their job. They have a good product and service is okay but they really don't do anything for long term customers.

Simply, the network is reliable and has excellent coverage. These are the two most important factors in determining a cellular provider. In addition, speed has never been an issue where we live. Customer service is excellent although getting to them is not as straightforward as it could be. Only complaint is that cellular providers have moved to charging more and more for devices. They should be much more aggressive in negotiating with handset providers on behalf of their customers.

Verizon service is expensive. They offer many channels, but many aren't watched, so the total cost is high compared to what you watch or want. A cafeteria style plan would be more appropriate.

Been with them a long time, though, will be asking for a lower price. I install the equipment myself. I'm also glad they don't handle the email now so I won't lose my email. It is under AOL. I did start a Gmail account which many has done with either Yahoo or Google so not to lose your email.

Verizon converted copper to fiber optics and left unnecessary cables. Had to call them again because my equipment was not working well and new team had to remove some wires, there were too many. They also left me with another problem which I have not had the time to become involved with. The 1st team great, the 2nd rude.

I do not have problems making phone calls. However, customer service has limited tools at their disposable and I have had billing problems that they had great trouble solving.

I have not had any problems with Verizon so far. They have responded appropriately when I have needed them. I just wish their price would be better. I do not like the 2 year lock-in either.

I used Verizon for my internet access for many years as it was the only available option. Whenever there was a storm the internet would shut down. Verizon was extremely slow and took forever to download anything necessary.

You start out low with bill then they get you because you don't get the channels you watch. So to get them you have to pay more. I think it's all a ripoff.

If we have a problem & call them about it they try to solve it right away. They also try to provide affordable package deals. The service stays on in bad weather. We switched from another carrier & happy we did.

I feel confident with the service and customer services that they provide, the internet work very good for me when I am in the city and also outstate.

I could write on for half a dozen pages, I'm not going to waste my time, look at what I'm saying... I am not competition so why else would I be here, other than to help the working stiff from being 'yanked' all of the time! When and if you can read any reviews that tell you prices for their service, meaning they can and will sell you phone service there. THEY ARE PAYING FOR THE REVIEWS!

Trying to speak to a person about an issue is a nightmare. Too tech reliant as regards customer service. Once you get someone who can actually address your issue, they are very helpful, however.

I requested for Verizon Fios internet service and I ordered a router from Verizon. I waited for the router for two weeks and the router never delivered to me. In between I contacted Verizon Fios many times and told them I am waiting for the router. During that time they told they saw a problem with the order. I gave up and finally I ordered my own router from Amazon. I have the proof and bill with me.