Verizon Fios Reviews

I was a client of Verizon for 17 years, I know that all the bad expressions that are known fits me... then you know why I am writing this note. I never check the charges on the monthly receipts, I thought the representatives helped me with the arrangement of monthly payments when I could not pay, I trusted blindly Verizon.

We are very dissatisfied with Verizon's service. Although we paid for their FIOS product, the internet was so slow and would just go out for no reason! When we cancelled our service with them, they quoted us one price which included the early termination fees. Three months later they sent another bill stating that it was a separate charge for the internet cancellation. They said that there was nothing they can do about an agent failing to disclose the terms and fees to me when I called. I'm so glad that we are no longer with this company. Please save your money and go with a more professional company.

I'm a Fios customer for a year, my experience is very disappointing and frustrating for the following reasons: Fios Gigabit is just a name, is slow. For gaming is the worst internet. Frustrating for my kids. Keeps disconnecting every night. I have to unplug and plug the electrical surge to reconnect. When I work at home, keeps disconnecting. I called customer service, they try to fix it remotely, it works for 30 minutes and disconnect again. I told the representative I need a technician, he said probably I have to pay $100 for the tech visit or he tries to sell me a $15 protection to not pay $100 tech fee. I didn't do anything to the router and they try to blame me for their malfunctioning system.

Last Thursday Fios internet went down. Called customer service. After spending 2 hours on the phone with them trying to fix problem remotely had to schedule repair appointment by technician. Earliest available appointment was for Saturday. On Saturday two technicians arrived, after spending about 2 hours and replacement of ONT and wires fixed the problem. Internet was up for 24 plus some hours and then went down again on Monday. Called customer support again. They suggested to replace the router. New router was delivered on Tuesday. Plugging in new router did not fixed the problem. Called customer support again. Tech visit was scheduled for Wednesday. On Wednesday new tech arrived at the house and after spending 2 hours and replacing everything that previous tech replace problems was fixed - internet was reconnected. 2 hours after tech left internet went down again.

I signed up for Verizon Fios home internet service 3 years ago, when they had a special promotion for $39.99/mo. The promotion ended after 12 months and my bill went up to $69.99. Then after that first year, my bill went up to $95.99. When I called and asked them if they had any promotions to lower my bill, they said no. I vowed to switch back to Comcast after that, but then just got too busy with life. I finally switched this week, and tried to end my Verizon service, but they say I am on a plan and will have to pay early termination fees? What sort of plan was I on that I did not sign up for or even know I was locked into, that is basically charging me $100/mo for 100 mbps internet (not the 1G service)??

I came to Fios after years with Xfinity. One thing I don't like about fios is that they make you pay for everything on demand. They barely have any shows I can look at for free unlike Xfinity which had a lot of shows I can binge watch on demand. Fios better get with the program!

I have to admit that the service that Verizon offers is excellent. But they price gouge with every time your contract comes up for renewal. I'm sorry but a 35% increase for the same thing is NOT reasonable. I've been haggling with them online and by phone for days because I don't really want to change my service. But $50 more a month for essentially the same thing is outrageous.

Came home to no internet or cable. After waiting 20 minutes on hold the customer rep (using title as joke) t, the agent keep asking me for account number. It's hard to get account number when you do paperless and don't have internet to log in. The rep couldn't comprehend what I was talking about. After another 15 minutes of this, I tried to give her my home address, but she couldn't even spell "drive". After 45 minutes of waiting on hold and talking to someone from somewhere, I went to my neighbors (they have Comcast) and logged on and finally issue resolved. Looks like Monday I'll be switching back to Comcast even though I prefer Fios....

No one at Fios knows what the other department is doing, or else I wouldn't have to call one department or the other and getting runaround and/or get disconnected. I referred someone to their service and I still have NOT received the gift card.

I signed up for 100mbps plan with auto pay to install Fios internet on May 18 2019 for $39.99. But the plan that got activated after service installation is Gigabit. I don't know what happened. I have the proof in my email what I actually ordered. I contacted your customer service on May 18 2019 itself when I figured out Gigabit plan is activated. I told your customer service the original order # and are saying I never ordered that and it's not in their system. So they are not believing me.

We have been a long-term customer of Fios, and really like the service, as well as the technical support branch. Customer service is pretty terrible, but maybe you can avoid the pitfalls we had with these lessons learned: #1 Buy your own router - we got a good one for $60 on Amazon, after years of renting theirs for $12/month. They automatically add that rental fee in if you don't tell them. #2. Never believe the chat people if they tell you they will send you a confirmation email in 3-4 days, or if they tell you they are going to waive a fee (which they may offer to, but then don't).

I attempted to switch to Fios from Optimum bc of promised lower billing for internet service. The tech came to my house and left without installing anything. I'm certain he went to the wrong house because we were in the front yard ALL day. When I received a text saying, "Sorry we missed you," I attempted to contact them immediately to see what happened. The apologized and gave me a new window from 2-4. The tech NEVER showed up and no one called. When I attempted to call them again this is where is all went south pretty fast. It has been 3 days and I have not been able to speak with a human being. NO was able to help. I was switched to a different department EVERY time I called and ended up in a dead end voicemail or automated hell. After about 6 hours of attempts I gave up. I will NEVER deal with Verizon FIOS again. Good by and good riddance.

I have been with Verizon for a number of years and I have always been very satisfied. I upgraded my Internet on March 26th through their "helpful" Chat option. We negotiated and went back and forth on terms and internet speeds. We finally came to the activation part and I received an email with the cost and there was a charge for $149 setup fee. I asked if it was possible that a loyal customer could have this removed as a courtesy. The person assisting me checked with someone and came back and said yes. (Apparently this was the first lie) He said go ahead and approve the order because it cannot be removed until after the Order has been signed.

I found the advertised low price misleading, and to get the price comparable to my old service I now have fewer good channels. The service also "blacks out" for a few seconds consistently on one of my boxes. I replaced the box, still same issue. Makes watching in my main TV room unbearable. This was not the case with my last provider. Finally, the internet, despite being advertised as faster than my old service, really isn't. I was forced to rent the Verizon router and it's not nearly as good as my old Netgear router. So costs go up, experience goes down.

Well where is it??? I'm not doing FAQ. I'm not doing automated. I have a document outlining the issues with wireless and Fios. If there is no resolution, and it must be handled by a SINGLE POINT OF CONTACT! No wild goose chases. No time, no tolerance, no patience for that! Not resolved and adjustment made in one week, and I will call to get the director of your consumer relations to email or fax the document with the issues, I will be pulling the plug, and expressing the issues in detail all over social media.

Verizon has bad business practices: After one year, Verizon increases my monthly fee without advanced notification. After I realized the change, I called to request the fee to be the same as rate published on their website for new customers, they refused. When I canceled the service, they still charge the full monthly fee despite the fact they only provided service 5 days out of 30 days.

After being sold nonsense and promised that we would have the same current package that we did with Optimum at no extra costs and our bill *would be better*, should have known this was all a lie. Terrible customer service on top of it all, telling us we had to buy extra things, soon our bill jumped from 146 to 180+. Needless to say we switched back to Optimum. My advice is to tell salesman not to promise things the company can’t keep, and Customer Service - step your game up.

During two attempts to upgrade my wireless router I was not given the full details. During my first attempt the customer service rep told me I was getting a free router. I just had to approve the contract via email. When I looked at the contract there was a rental fee that he did not disclose to me. When I confronted them the response was this is a legitimate charge and refused to address the fact that is wasn't disclosed up front.

I recently moved to a new apartments where only Verizon and Spectrum can be used. I chose to go with Verizon Fios being that my wife is a 15 year customer of Verizon wireless services and she also convinced me to switch from T-Mobile to Verizon. I had the Fios service for 3 weeks and decided to cancel the service for the following reasons. Bad/ wrong installation, Buffering and delayed picture. After informing Verizon that I was cancelling services I was promised a full refund on a RECORDED LINE and was told I will receive the refund for services paid ($303.00). I never received the refund or a follow up call as promised. A rep and his manager promised and ensured a full refund. I never received anything.

I spoke with a representative as soon as one of the promo contract was over and was told the bill went down for being a customer. However, when the following month bill came, it's more than what the first representative had told me! I was billed $10 more than what was told! Then, immediately, I called Verizon Fios for the bill issue. I got to speak with the supervisor, Jim **, and he helped me out with the cost down and advised what the cost will be for April and May bill will be the price for the rest of months until Feb 2020.

I have been chatting with customer service in regards to my bill being raised $35 a month and they told me a deal I had expired and that was for loyal customers. I was only to assume that I am no longer a loyal customer even though they are paid on time always and that I have been with them for almost 7 years. Intranet is slow and you cannot connect many devices to it or you get kicked off. This is not worth a $35 increase at all. Also was told I have an outdated router that I do not rent but if I want the newest router that will be an additional $10-15 a month. Between getting no help through a chat and being told the price is the price I think I am left with no choice but to switch.

Verizon FIOS is trying hard to lose customers. I wanted a specific package that I had already been using, I signed a new 2 year contract with the understanding (including an agent sharing with me and assuring me that I will have the channels I watch in particular a golf channel) that I will get the channels I really wanted. They shared the list of channels, etc. Then within two weeks, I found that they had migrated the golf channel to another package. To get it, I need to pay an additional $10 a month. So, the motto of Verizon seems to be, "Let's screw the customer. Provide him with a contract and then renege on it."

I've had the service 19 days and the internet is extremely weak. The TV channels I was promised aren't in my package. I called 6 days in a row nothing was resolved, my on demand is still not working. They say I'm not authorized. Well I own the company. If I'm not authorized then who is. Then the agent says it's not her problem. Call customer service. Then they have the nerve to send me a bill for 688.00 after only 12 days when my package was only for 250.00. They said, "Oh we didn't include your promotions. It will be ok next month." Really. So you think I'm going to pay 688.00 for nothing. I will never use them again. Run run run. Xfinity is much better.

We called for an explanation why they debited our account twice in one month, why they sold us the service and told us to pick up the equipment sending us from one store to another and they never had it. We still can’t figure out why we spent three hours in the last three days on the phone wasting our time with them with no help or why every one of their wires is falling down. Not only that they’ve told us we have to cancel a service that they sold us and re-order it so we can get the necessary equipment mailed to us. Help, anyone from Verizon?

I've been with Verizon for almost 2 years. In that time I decided to redeem my rewards points and use those points for a gift card. I never received the gift card and haven't gotten much points since then. Now that they are telling us to redeem them now because they will expire in about a month I'm out a gift card and the points used to redeem it and was told that even though it was their fault, they weren't going to do anything about it.

Agreed to sign on Verizon Residential for an additional 2 years only if the price was kept to what I had been paying. I was overcharged by 30.00 monthly and had to call to get it rectified for a three month period. I was told my understanding of my plan was correct on multiple occasions. Today I had to call again and wait and speak to multiple people only to be told they had no record of my agreement and the two reps who had assisted me previously should not have credited my account. In addition when I pull out from Verizon, I will be charged an additional 200.00 fee... Totally incompetent, do not care an iota about long term customers. STAY FAR AWAY FROM VERIZON RESIDENTIAL UNLESS YOU ARE A NEW CUSTOMER and can get a deal. They have zero respect for long term customers. A new customer would get better service than what I am receiving and pay 40 dollars per month less along with incentives.

I have currently been on hold for 40 minutes. I order a movie on On Demand and it never played. I do not want to be charged for it. But I haven't been helped. I'm very unhappy with the customer service right now. I hope we can come to a mutual agreement.

Please note there is no contact info on any Verizon page to reach help or assistance or complaint. There is no email to anyone anywhere in Verizon so you can call on the phone and you get Verizon wireless... who then transfers you to customer service... which will take a long time. Why is this huge company hiding from their customers??? I will tell you why. I transferred from Spectrum to Verizon triple play. I explained how important my home phone number was and I want it saved. I had it 33 years in a row. All friends and family plus ex girlfriends have that number. But I also try to help people with taxes during tax season and about 300 clients have that number.

I've been using Verizon Fios for the last 6 years and used to be happy with the service, however in the last few months with my experience of renewing the service, I can definitely see it had made a turn for considerably worse. My order of a new replacement order was supposed to arrived within a few days, but it stayed as Shipment Pending for a month, numerous web chat, phone call couldn't resolve the issue. Their internal communication was chaotic, unorganized, the call waiting time was long, and customer service reps were not interested in resolving the issue, but more interest in up-sale other services. I ended up purchasing a router elsewhere, even that, getting refund from them is still a long journey. Too bad it has gone down this far.

I have Spectrum and was happy but had a door to door salesman show up one day and we let him give his pitch. He saw we were using Rokus on most of our TVs and told us for Verizon Fios we could get similar service using firesticks. I set up installation for 2 weeks out. I bought a verizon modem and 4 firesticks to be ready for the big day. The installer shows up and luckily I mentioned that I would be using firesticks. She then told me they don't work. Called the Salesman and he told me that he was instructed they would. This went back and forth and in the end....They don't. So, no Verizon unless I want to pay more for the same TV coverage that I already have. Very disappointing and found out that the salesman is still pushing firesticks. Shame on Verizon for not ending that practice.

Contacted them about 3 weeks ago to arrange FIOS for my mother, SPECIFICALLY to allow her to control her TV via Alexa. They sold me a package that was about $40 per month. After it was turned on, we find out that her TV boxes do not support Alexa even though we explained that was what we wanted them for. OK, another $20 per month and 5 day delay. Go to the house to install and find out that the router would not support this!!! It was too old. They have all the specs. Ordered a new router. Was supposed to deliver Tuesday. Several days later it is not here. On the chat with them for 1 1/2 hours JUST TO GET A STATUS and SHIPPING NUMBER!!! Transferred FOUR times, each time because it's the wrong department. Still don't have this info which should have been provided in <5 minutes. By the way it is not available on the App either. What a POS this company is.

I was a Verizon Fios customer for 10+ years. I was suppose to move on December 1, 2018 that got pushed to December 16, 2018. Verizon shut my service off on December 1st as originally requested. However, I still required TV and Internet service so I called Verizon which took 4 hrs on hold and being transferred around. Verizon stated that I needed to open a new account as they could not reactivate my old account. So 4 hours later I had my internet and cable working again under a new account number. I never received a bill via email or by regular mail even though I had requested this on several occasions. Additionally, I had given VZ my new home address.

I paid Verizon $90/mo for a Landline and Basic Internet monthly. I switched to Spectrum and I pay $35/mo. The Rep said that there was a mistake and asked me, "Doesn't that sound too good to be true?" He said that Spectrum was charging $50/mo just for the internet. LYING AND LYING FOR 15 STRAIGHT YEARS. I overpaid Verizon $10,000 over 15 years. They take advantage of the elderly, disabled and misinformed and LIED TO CUSTOMERS LIKE ME. I told Verizon I wanted my bill slashed by $40/mo but they said all they could do was give me a deal of $95/mo; $5 more than the current bill!!!! I want as many people to know this as possible. Customer service - there is none. You can never ever talk to a live human being 24/7 every day.

I got online to research FiOS because I was frustrated over my current service being so expensive. I specifically asked for them to make sure I could get service. I was told someone would come to my building before installation date to "check my wires". Nobody came. Nobody called. I get a ups notice for picking up my equipment. I'm figuring all is good. Cancel my other service for 2 days after installation date. On installation date, set up my stuff. Nothing happening. Try to call. Get cut off twice.

Charged an early termination fee which I was informed was in dispute, but went straight to the Credit Bureaus without notifying me first of the outcome of my dispute. They DESTROYED MY CREDIT by causing a 67 point drop in my credit score for a negative account posted when I paid my bills every month for many years. They should waive my termination fee and have my credit restored until I can dispute it properly.

I have been a loyal customer for 30 years, yet when I needed service, they made me wait and charged me $99 for a technician to resolve something that should be included in the high cost of their services. I'm tired of paying so much for something I could get for much less elsewhere. I'm leaving Verizon and will not be looking back.

I ordered Fios internet for home. Cancelled my service within 14 days. Was harassed because I had a final bill of $161.95. $99 installation fee that was suppose to be waived and a full month's bill, and had service for 7 days. They are liars and different people tell you different things as to why this occurred. I was told if I had service for 1 day or 30 I still had to pay for full month of service. This cant be legal.

I've been a Verizon customer for almost 20 years. Over the years my bill has gotten worst and worst. One representative told me how he will help and that they have a better deal for me. Everything was discussed and settled. Not realizing they had added extra stuff on my bill. For over a year they have been charging me $10 extra a month for their technical support which I had no idea and have never used. I called their customer service to have the matter resolved and was blatantly told off by Crage. When I ask him to speak to a manager he started to argue with me. I had to beg to speak to a manager. After he place me on hold for almost 25 minutes someone else came on the phone with the same if not worst attitude which I don't think was a manager. I ask her if she was a manager and she refused to say.

I would recommend going WiFi-less before purchasing a single product from Verizon. I switched over from COX to Verizon this past month because of what I thought was a "good deal". In essence, every step of the way from purchasing, shipment of equipment, setting up equipment, talking to over 15 Verizon customer support agents that made bold face lies, every single step of the way with Verizon has been comically horrible. First I was told my WiFi would be set up March 1st, and not only did the equipment not arrive but no one showed up. Next they told me the next available person that would be able to help would be 3 days later. The arrival window was 12-3; he arrived at 5.

We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and business related so it is very important to us.

Verizon Fios has ZERO customer service. Three months in, I made a BIG mistake choosing them over Comcast. I have had problems since day one, starting the first week of January. This is day two WITHOUT TV. I started reaching out to Verizon at 9:00 am this morning: Calls go nowhere. You get a pin and you hear music, but never get to talk to anyone. I hung up after 25 minutes. Chat was inactive too, got through after half an hour, was given a pin... Again, one hour and half later, Mohammed just left the chat with no warning. Calls to Verizon executive relations -Brian- are NOT returned. They are currently charging me for TV I do not have. They should not be in business.

This is by far the worst company I have ever dealt with. I switched from Xfinity Comcast to Fios in order to get better speeds. The price was 39.99 for the basic plan, which I purchased. I signed up for the plan when they were having a promotion for 50% off installation and a $50 Amazon gift card. I later found that my apartment already had the Verizon equipment required so installation was not required. I put in a claim to have the $50 installation removed and it just sat there. Then the next month they turn on the initial sign-up deal and charge my account the full $100, when nothing had to be installed.

A few issues, it's been 90 days now of trying to get my promotional gift card and I have filed several BBB complaints. Spoken with countless people (I call twice a week starting January 2019). I have now reach out to several news outlets to get this to the public. The constant "We will reissue in 72 hours" and never do is so old that I am collecting people on Twitter to go for a lawsuit.

Pricing is extremely high besides that, and the complications of discontinuing services. Many companies I dealt with in the past, but this company has it hands down! Verizon is the only company who l see myself in dealings with. The best to ever do it. Yay Verizon!

Hands down the best internet service you can buy. The speeds are solid and always as advertised. The only issue is dealing with customer service or getting a deal for being a long time customer. No company is perfect but compared to the other options Verizon has the least flaws.

I had FiOS for a year and needed to move so had to cancel service earlier than the 2 years agreement. I was moving out a week after my billing cycle ends and wanted to know if I have to pay the full month or just the week the service was still active and rep. Told me I only pay the days the service is still active. So I called the day I was moving out and rep. now tells me I have to pay the full month and the early termination fee. If I knew that was the case I would've canceled at the end of my previous billing cycle.

I recently called Verizon customer service with a simple question regarding a promotional gift card that was attached to my account and how to go about using this gift card amount toward future services. After waiting on the line for a lengthy period of time, I experienced the worst customer service I have ever received, so much so that this is officially the first negative review I have ever left online about any company.

Awful service, customer service are never on the same page. I changed something on my account and was told my bill would reflect it soon but when that never happened I called back and was told to overpay my account and then I would get the credit on my next bill. Awful, and then they gave me a hard time to cancel my service altogether.

Updated on 03/14/2019: This is from my rant last night. I just spoke to Verizon, surprise, my package from the book that was left by the technician is outdated and incorrect. SHOCKER. You would think there would be some sort of consideration or compensation but no - just, "I'm sorry. I will send you the current line up." The next breath she offers to upgrade my package, mind you I've had this for 5 days now, Hmmm an upgrade and upgrade in money to which I nicely informed the representative I'm trying to watch TV. Not purchase a vehicle. I'm stuck and outraged, PLEASE if you read this take this seriously, this is not what you want to choose. I have had the worst experience and am paying way too much money for what I'm not getting. I cannot believe from what I've read on this page and what I've experienced that this company is able to get away with doing this to people. Consumers please be cautious and avoid the hassle. Rant over. #stuckfor2years

When signing up for Fios triple play service at my new house, I told the agent that I wanted a package with a few specific channels in it, and gave him the list. He told me that the service he signed me up for had all of those channels. This was not true. Many calls to customer service later I was switched to a more expensive plan that I was promised would have the channels I wanted. This was again a lie.

Verizon Fios is the worst of the worst. They lied and mislead me for over 10 months on why my YouTube wouldn’t work properly. I finally found out after them telling me every lie you could think of that they were throttling it. They never wanted to take any responsibility for anything until I told them I found out they were throttling. An hour after telling them I knew a Fios van speeds by my house and goes to the line, I was curious and asked what he was doing, the technician got so defensive and started literally cursing at me for no reason other than asking what he was doing. I honestly felt threatened and having a feeling his defense was in that I had caught them red handed. Still no responsibility on their end and still yet to be resolved by the FCC or small claims at this point. We also decided to switch to a different provider.

Had Fios installed in 11/18. Told them I just wanted internet and TV. Verizon said they would throw the phone in for free. First bill I received showed that I was not paying for the phone. Second bill back billed me for the first month and the second month, after the arduous two hour phone call (trust me not by accident) I was told it was a billing error on their part and I would be credited $15 a month to compensate. What they didn't tell me it was only for six months. Verizon Fios is by far the best internet provider in our area, their TV service not so much.

It would appear that every time you turn around, another price increase. I got so fed up, that I had them remove the TV, and phone service and only kept the router for my computer. Now as of May 30, 2019 your rewards points will expire. So if you have any, you better use them before the date. They're not only raising the cost for service, but now they save more money by not honoring Verizon, points. This is how they save money for the shareholders. Last year they bought AOL and Yahoo. I could lease a brand new car for less money than my monthly cost with Verizon. Now I purchase a converter with an inside antenna that gives me over a hundred channels. I would strongly suggest people should look into getting this type of setup, you'll save yourself a lot of money. One more case in point, last year they took away our email address, what's next your gold teeth?

I do not write reviews but I am so unhappy with them that this is the first time for me to write a negative review. After a person came to my door to switch and would not go away, I finally agreed to switch companies. Only to come to find out that the channels I said were a deal breaker were not in the package. At this time I called to cancel which I was then again talked into signing up for more money to get all the channels I wanted. I called again to cancel because again it was more than what I was currently paying with Xfinity. At this point they offered me a better deal. I took it. However, I was so frustrated with all the pressure I felt they were putting on me so I canceled again.

The router they provide is so weak that I lose my connection upstairs when the router is downstairs in my house. I have much stronger router signals (three bars) from four of my neighbor’s houses than from the Fios provided router downstairs in my own house (one bar). They're unhelpful on the phone and give me a lot of excuses.

Cost almost $200 a month, constant repeat of shows, sometimes can't find one thing to watch. Remote acts crazy, only good thing is tech support is in USA. They charge for everything. What am I paying the $200 for?

Honestly, the only thing I can complain about is the Tech who installed the thing. And I wouldn't even call it a complaint. He didn't necessarily have the people skills, but he was good at what he did and ended up going above and beyond. The signal is great, the speed is great, and it's all at the price of $55 a month. There are a TON of bad reviews here, and I'd like to urge anyone reading this to consider the fact that 1 out of 10 people who received good service will write a review about it, but you best be sure that 9 out 10 bad experiences will be voiced. I am very pleased with my service and haven't had a single issue in 9 months of having the provider.

Been Verizon customer for over 10 years. For the first few years, all was great. I'm not sure what happened, but the service and customer service reps all fell apart around 2016/2017. A simple call for tech support or billing became a project. Being on hold for over 30 minutes was already bad, but finally getting a rep and having them hang up in the middle of detailing problem was often the case. Techs would come out and fix a problem and introduce a new problem. Nothing ever fully works!!!

I called Verizon this passed Sunday to get their Triple Play service. I told them I needed the sports package, ID and Disney junior. The agent quoted me $139.99/ month taxes and fees included with a two year plan. They came today and installed everything, not only was the technician rude, but I didn't get any of the channels I requested. They lied to me in order to get me to sign up. I called them and now they're telling me that they cant match what I was quoted. They offer me a year with the channels requested for $139.99... Got my first bill a few minutes later and they are now charging me $23.69 for changing my plan and my monthly fee is not 139.99 is $160 plus all other fees. This is unbelievable. Never before had I experience such bad service. Be AWARE. THEY will LIE TO GET YOU TO SIGN UP. Needless to say that today was my first and last day with Verizon!

Been Verizon customer for almost 10 year. Was like it very much, mostly because their friendly customer service. Thing going downhill, I noticed since 2017. Just now, call them to renew contract. The agreement is keep existing contract with new cost. They send email with link for Order Review, everything is remain unchanged, except the price. Sign the contract, the representative said the new plan will take effect midnight. Hang up the phone. Then Confirmation Order email came. The new plan is totally different what we agree, SBTN channel was removed, TV Mundo was added. Call them right away, another representative said she will add SBTN with adding cost. I told her, when I sign a new contract (it a link and soon not available after signed), I keep everything same, I did not remove nor add anything. She said she could not do anything, I must contact sale department, but she also said they are closed.

Installer could not install service. Said he would have Verizon engineering contact me with a solution. Never heard from them. Followed up several times but no service. Now Verizon wants to know why I haven’t rescheduled service. No one at Verizon knows anything about their business or how to get something done. Each department functions like a separate country where they all speak different languages. Avoid FIOS and Verizon.

I had bundled services through Time Warner/Spectrum and after my two year commitment they were going to jack up my monthly fee. I went from getting phone, internet and TV for $121 to $154 with no changes to the package. Naturally I was ticked, why do they screw their loyal customers and provide new customers with the best deals? Decided to leave them and go to Verizon. The salesperson I communicated with at Verizon said I could get everything I had with my previous provider for $145. I specifically asked if it would include history channel, HGTV and MSNBC. He assured me it would. They come and install the box and lo and behold, no MSNBC. I contact them and to get it I have to go to another package which is more expensive because I have to pay a regional sport fee even though I don’t even watch sports.

First a simple install took 6 hours. The installer sat outside, talked on the phone, chit chat. Never again, back to the other robber Comcast. The install was 1 TV router phone all in the same place?? Once the install was complete we checked the TV. Some channels didn't work ok. The installer told me it's updating. It did say that on the TV. Ok np so then we check the internet. Fail. The speeds were sooo slow. 15m and at best 50 up and downloads. The installer says, "Oh yeah. That's not good. That's a problem then. Ok. All done. Bye." ??? Now mind you it's 6 hours later on Valentine's Day. I have to talk my love out to dinner and a night out so I call tell them, "Hey my service isn't working." 2 hours on the phone they tell me, "Looks good. Looks good." Then they say, "Oh wait. It's something on our end." Wrong. Still didn't work. Ok. I say, "Now what." They say, "We will have a tech there at 1 pm." Ok great.

I had 50/50 service for a year for 39.99 which seemed to be reasonable. I had internet connection issues pretty often. I had to reboot the modem/router almost every week. Last week, I had service interruption several times a day and called the customer service for a service visit. Technician came and swap my existing router with a new one. He said my existing router was refurbished one. (I originally purchased a new modem/router from Verizon but I had so much problem with it for several months so they replaced mine with re-furbished one, which I didn't know it was re-furbished.)

Terrible customer service. They were always finding ways to charge me more for services I wasn't using. For example, I was using my own bought router. They decided they could sneak in a router rental fee. I called numerous times to take that charge off and it just kept coming back up again and again. Verizon: We have families, homes, jobs, etc., we don't have time to keep calling you about everything under the sun. Thank you for nothing. I have canceled all of my Verizon services.

My roommate was moving out so I wanted to upgrade to gigabit and drop the TV service but just change ownership of the account. I was tried to be tricked into opening a new account numbers times by the online sales reps and then taking ownership of the account so I would be responsible for the ETF fees also on the other account. I have screenshots from the sales rep and her supposed supervisor Rhona.

First of all, they did the worst job installing the internet wires in the garage. They left all the wires out in the open. We got an inspector to look at it (unannounced). Thank goodness I was home. We have the RING doorbell so we get notifications. We are in Boston and I got a notification that the Verizon guy was there to fix the problem...no one told us when they were coming. How were we supposed to know or plan it out. Now we have to have my father in law go there to meet with the guy. So unprofessional. Absolutely ridiculous.

I called Verizon customer service in a hope to save money and keep the current coverage based on offers I received from other service providers in the area and explore my options. The customer service representative I spoke with from NY offered me a deal and reduced my total bill with a commitment that I will have the same TV channels and internet speed with the exception of losing one Discovery channel that I did not much cared for. I signed the two-year contract but instantaneously, my internet speed went down considerably and a large number of channels that we like to watch disappeared including MSNBC. She cons me into signing up for this contract and now I am stuck with it and the upgrade will cost me additional money while I was trying to reduce my bill. The unethical way Verizon representative earned my business is mind boggling and a turn off for doing future business once I get out of this contract.

Customer service is terrible. Had to call repeatedly to address issues, left on hold for 45 minutes one night, over 30 minutes another time. Was prevented from receiving my new customer rewards Visa card because they said I missed a payment, even though I can find no record of any missed payment. They are unhelpful and dishonest.

Customer for 18 years, renewed my Fios contract, over the phone with confirmation of services in writing and monthly premium. Its bill came $46.00 higher than original agreement. BEWARE MISLEADING, DISHONEST. TRIED TO RESOLVE AND WAS TOLD, "SORRY. CAN'T DO ANYTHING. BELIEVE ME. I AM TAKING LEGAL ACTION.

I spend more time bending down behind the tv rebooting the router. I’m constantly losing internet connection. Trying to resolve my issues via their Fios App is impossible since I have no internet. Calling them is a nightmare. They either don’t speak English or don’t stop talking. Depends on the time of day. With all the money they make they should really hire people that can actually help.

I cannot stress enough how awful Verizon is. I was one of the first in my neighborhood to get FIOS and, to be honest; it worked well for a while. I know it’s hard to believe but, customer service was efficient and courteous. Before FIOS, I had DSL. I have been a Verizon customer for a very long time. Currently, I have the bundle service – TV, internet and phone. For the past year and a half, I have had issue after issue after issue. Wi-Fi is unreliable; dropping constantly. TV quality is just as bad - pixelation and picture freeze just to name a couple of the many problems.

I've had an ongoing issue with being charged for service and equipment that I never had connected and was returned to Verizon. Every time I have tried to call and rectify the situation of this outstanding bill, the customer service rep can't find my bill? They confirm that I never had service and that the equipment was returned. So they tell me to wait a month or so for everything to catch up. I get a bill again the next month. Call again, same thing, they can't find my bill with the account number, street address, telephone number, etc. I get the same drill, bill should be taken care of, give it a month to catch up. Then I start getting calls from their collection department 5 times a day; I answer the phone and even the people calling to collect somehow can't find my bill?!

Extremely poor customer and technical service. I didn’t have TV due to set top box problems for the past 6 days and 4 days last month and 7 days in November. It takes over 3 hours to get through and I gave up today. The worst, still they charge you full rate. Verizon services and predatory practices need congressional intervention and please please please for your own sake stay far away from Verizon.

I was "encouraged" to switch to Verizon for financial reasons as they were significantly less expensive. Now that I have them I can tell you why. They have some techs that are very good, but you will spend hours chasing answers to issues - and you will have issues. Their service does not interface as well with the competition with my work systems, but they blamed it on my VPN. Funny how it worked with their competitor. I was on the phone for hours with a tech expert because their installer left the system not functioning optimally - basically, just got it running, barely. No instructions given. Everything had to be revamped and rebooted. Installer also explained nothing, moved my stuff without putting it back and left a bunch of his trash lying around.

I called Verizon over a week ago. Scheduled internet installation. Told them what my availability was and even said I would prefer a weekend so that I am not on a limited time schedule. The customer service rep. confirmed what I told him. We scheduled my appointment for a week later, I get a call from the tech saying he would be at my home in 15 minutes. When I asked him if there was a note stating I am leaving my home at 10:01am and he would be leaving also it did not matter if he was finished or not. He said to me: “Miss I don’t have a crystal call”. I told him, "Do not come to my home" and cancelled the order. When I called to cancel the order the customer service rep. said it’s only 8:15am. When I further proceeded to tell her what I told the rep. last week she started to give me attitude. I finally spoke to a Supervisor.

I went onto the Fios site to order internet service. I was given options and an ädd to cart type service. Once I was done I thought great, that was easy. However, they sent me DSL router which had nothing to do with the service I requested. Two techs came out on the day I was told to be available for only to be told the order said they don't install DSL... I explained that I didn't order DSL and wanted Fios. They told me someone would come out to see if access was available.

The Verizon installer damaged my walls. Don't want to fix it and avoiding any responsibility. It's extremely hard to find any live person on the phone. Very unprofessional customer service and you have to call many times in order to resolve any issue.

That's right folks. If you have any problems or complaints about your Verizon FIOS or Verizon Wireless services, the customer service staff AND the Community Board Moderators will LITERALLY tell you to go to Hell and Wait! I have been a Verizon customer since the beginning. "In 1984, the Justice Department of the United States mandated AT&T Corporation to break up the Bell System and split into seven companies, called "Baby Bells". One of the baby bells, Bell Atlantic, came into existence in 1984 consisting of the separate operating companies New Jersey Bell, Bell of Pennsylvania, Diamond State Telephone, and C&P Telephone, with a footprint from New Jersey to Virginia. This company would later become Verizon."

I had a 2 year contract with Fios. I moved during the 2 year period and tried to move my service. I was on the phone for over an hour trying to make this simple move and finally got it set up. Then a week later they called me back and said that they do not actually have high speed internet at my new house, just DSL, which they were going to charge me the same amount for as the high speed. So we agreed to terminate.

I had Verizon for years. They lost my router and expect me to pay for it. ABSOLUTE TRASH. When I called to inquire about it, they were rude and off-putting with the unwillingness to help. I will never use them or recommend them to anyone.

I have been dealing with Verizon for 17 days. First I scheduled an installation date, they gave me a 12-hour appointment window, so I had to call out from work. I spent several hours on the phone/online with customer service trying to figure out where they were. They never showed. They then tried to show up the next day when I wasn't home and got upset that I wasn't there to receive them. They eventually came back that day once I was home (after I spoke to the dispatch supervisor who tried to blame me for missing the technician) but were unable to install service because they didn't realize they needed access to a separate area of the building.

From the beginning of my service with Verizon Fios, it has been nothing but a headache for subpar internet service. I feel like I have to call them every 2-3 months for a "surprise" on my bill, like a sudden service fee increase or charge that I never authorized. Of course, to fix this, they tell you they are happy to help, and then they end up reselling you a contract in order to fix the price on your account - all of which takes no less than nearly an hour on the phone. This whole contract thing with internet/cable/phone providers should be illegal.

My contract expired on Dec 10, 2018, and I notified them that I do not want to renew and I am moving on to OPTIMUM Cable. They continue to send me the monthly bills in spite of me complaining several times in writing and twice talking to Billing department Rep. over the phone. Seems like Verizon FIOS customer service does not exist. It is IMPOSSIBLE to get help with problems. Their answering system only works if you have an issue that fits in a specific category. I have never experienced such horrible customer service in my life. When I finally got a person on the phone, he told me to ignore the bill and he will correct the situation. He asked me If I will give him a 5-star rating in the survey. This happened two times and nothing has been done! I still keep getting the bills via email! Seems like my only course of action is file a lawsuit and take the Verizon to a small court.

On 1/9/2019 I renewed my Fios account in response to a Nag Screen in my TV program guide. A few simple clicks on the remote I was done. It offered a 2-year bundle for $144.99 and states "quantum gateway router included". A few days later I checked my Verizon online and see I have a 12.99 month charge for a Router, the same day the Postman delivers a router to my door. I have been unable to get a rep on the phone to resolve this, the only one I spoke to says they now charge everyone for the router. That's not what the screen said (I have pictures). I am going to try to resolve this during the week but I am doubtful I will get anywhere in my lifetime. Just posted as a warning to anyone else who signs up via the TV/remote.

Since ordering FIOS in December (for January installation), I tried calling FIOS with some questions. Twice I was put on hold for almost an hour, just to be disconnected as I was approaching #1 in the queue. While they have a "chat" room to communicate, it takes a ridiculous amount of typing and time to communicate. As of this date, my equipment will be coming via UPS or with the technician (depending on who I talk to). I was given a tracking number (when told it was shipped today), but the automated system garbled part of the tracking, so no way to track it.

When you sign a new agreement with Verizon, you are expected to pay one month in advance... YET, when you leave FIOS, they find a hundred reasons, why you're not getting this amount back? Seems VERY fraudulent to me!

Verizon FIOS customer service does not exist. It is IMPOSSIBLE to get help with problems. Their system only works if you have an issue that fits in a specific category. If their solution doesn't work then you are screwed. I have never experienced such horrible customer service in my life. When I finally got a person on the phone he put me on hold and never came back on the line. As soon as my contract is up I'm done.

I purposely did not renew our 2 year contract with Verizon Fios as we are were exploring cutting the cord. After our contract ended our Triple Play package was raised to almost $100 more a month. We logged in to the website to cancel premium channels to help reduce the cost. While doing this we were given an opportunity to up our internet speed at no additional cost. Knowing that our internet was extremely slow and that we're potentially going to continue our internet with FIOS we accepted. Nowhere online did it state that we were upping for 2 years. In the email that we received no contract is stated but in small fine print 24 months is mentioned. When I recently called FIOS to cancel Voice and Cable we were told we renewed a signed a 2 year contact and must pay the 350 cancellation. This was escalated to a manager who said they could do nothing but gave us an address to write to.

We had a terrible experience with Fios Internet. We ordered the 100/100 service in Towson, MD primarily for the offer and because we were a little dissatisfied with Comcast Customer Service. We got the service installed, and every speed test we could run told us we were getting 100mbps. Verizon tested and said we were getting the full speed. The problem was, we couldn't load simple web pages, let alone stream content or do anything remotely demanding of bandwidth. Simple sites like Yahoo or MSN took over a minute to load!

It is getting very difficult to get through to Verizon-Fios for anything anymore except for renewals. I had the same Problem with the Favorite lists that many others reported on this site. I was only using Favorites 1. About two weeks ago somehow the system generated and randomly populated Favorites 2 and I started having trouble with channels appearing and disappearing in Favorites 1 and toggling between fav 1 and 2. It was extremely frustrating, especially for my wife who has trouble seeing the guides. So I contacted Chat support. They rebooted and reinstalled software and erased all of my settings and channels. I tried to rebuild them and they would change right before my eyes while I typed and then when I finally got it where I wanted it I went back to watch and test and found they had all disappeared and Favorites 2 regenerated. I played with it several times. Spent hours rebuilding all 3 set top boxes.

Fios drive you to make your account automatically paid because in that way if you don't renew the contract, what the majority of people do, they will charge you with the upfront "discounts", and when you realized you are overpaying it is gone one or two month. They are not valuing their customers in doing this practices. This is happening because this segment is almost an oligopoly.

We have Fios in our home. Internet and TV only. Internet strength (Gigconnection) is a joke, Nothing superior or standout here. We also started with 2 set top boxes and after experiencing notifications of "no network connection" and patiently going through their troubleshooting process over the phone, they kept on blaming it on a coax/splitter issue and suggesting I either purchase a replacement in a hardware store (cheaper) or they can send a technician ($99). Worst is that they assumed that was the issue and were not certain that a new coax/splitter would fix it. Not knowing anything about these parts and considering the inconvenience of it we decided not to proceed with either suggestion and we just adjusted our plan with one less set top box and returned it. Mind you we've had Fios for under 1yr. That is issue number 2 (considering the non-impressive internet being issue 1).

I have been a Verizon Fios customer for over 7 years and when I renewed my 2-year contract this time they promised a 1-year Amazon Prime and a Echo 2 generation. As they said I received the email stating that I could claim my reward just click on the link. Well I did, and it did not work. I logged onto my account and in the tile, it said that my prime and Echo is now available to be claimed and to click on more info but that did not work either. The next day I called customer service and after 3 hours of on the phone and live chat it still did not work. They said that I would receive an email. Well that email never arrived. I know that my email address that they have on file does work considering when you call they dispatch your pin number which I always receive immediately.

The service itself is o.k., but Comcast Xfinity is far better. My advice is to stay far away from this company. If you do business with them take pictures of all email communication with them. They send you a "saved cart" with the amount you're suppose to pay. After you set up service, it's installed. And you're billed the amount is higher. In my case they charged $11.00 more per month than was in the saved cart. I went into my email to find the agreed to amount. What I found was the "saved cart has expired." This essentially deletes the amount in your agreement.

I just wanted to remove the channels I don't watch at all, but I've been on hold for more than 50 minutes and I just ended up hanging the call without reaching any rep of customer service. All they have to do is put that option on their website or phone app, so customers can deal with that easy but Verizon never set up that service. I don't see no future on Verizon.

Called the general 800 837 4966 Verizon number about my existing service... It's been 1:15:10... One hour fifteen minutes later STILL no one answered this customer service phone. Just music and ads playing for one hour... The worst I've seen so far.

Advertised cost of the service seem reasonable, but don’t take into account the extra monthly charges for equipment. This ends up making your total bill too high and no way to get around the fees. Such a ripoff!

Verizon stinks. The employees don't care but they are very good with billing you. The installation they did was awful. I pay for 3 tv connections but got 1. The rebate card was the wrong amount. Their ads are deceptive. The router they put in can't throw a signal 55 ft. I hate Verizon. Their only saving grace is that they have the only GB line in the area.

My internet service stopped working. Call Verizon to get resolved. Spent 10 minutes going through the automated BS and have been on hold for over 50 minutes at this point and still counting. Horrible customer service!!!

I formerly had Time Warner (Spectrum), RCN, and now Verizon FIOS. They all raise their prices after their contract is over to excess. Time Warner was pretty good at negotiating reasonable rates until Spectrum took them over. Spectrum is the worst cable provider to deal with. RCN gave the best bang for your buck, but, again, raised their price to excess when the contract ran out and would not negotiate. Verizon FIOS is, so far, reasonably priced, but I have had to compromise my TV package and cut out boxes for my living room and kitchen TV's in order to keep the price reasonable. Also, my TV package does not have any news channels except Fox News (which I refuse to watch).

Lots of problems setting up, and getting other devices online. Channels keep getting canceled, but bill remains the same. Not worth the money. Good channels are only available for more $. Sometimes the guide description is not the episode that is on.

I received an email last week offering an upgrade on my internet speed while maintaining my other services at a lower price if I signed a 2-year renewal contract. After an hour or so of online chatting with “Megan,” I signed a contract. I was very careful to explain that I wanted to maintain my existing services and equipment and that the only change would be an upgrade to gigabit internet service. Megan confirmed this several times.

I called for service from Fios, came out the very next day. I canceled because I was not satisfied. I had to pay $218 that has been months ago. I only receive 88 Dollars back so far from Fios. I am still waiting on the rest of my money that has been months ago. That was in August. We are now in December and I just received the $88 December 3, 2018 and to receive the rest of the money that's owed to me I have to wait until their next billing cycle. I don't think this fair to their customers. I will never use their services again for anything.

Many have shared their complaints and frustrations with cable TV service. The reason why so many are making the decision to cut cable. Today I experience mine. My set top box repeatedly would reboot and not allow for sustained viewing. Verizon (FIOS) Online reported that many of their customers were having this problem - so the problem is clearly theirs with faulty equipment that I am paying rent on for years. So I ask them to send out one that works. Nope can't do that - so I am expected to pay rent on a failed set box? What?

NO support - awful programs - sick offensive advertising - intermittent wifi, slow connections - high price. But it is better than the others in my area. I only watch the news - everything else offered is really foul. What I really hate is when I am working online, and the wifi shuts down and I am stalled, sometimes for hours.

Overall I do like Verizon Fios and internet, but sometimes their customer service can be a little lacking. I had made an appointment to upgrade my internet and was attempting to set the date for Friday 12/21/18 between the hours of 3-5 pm. I was set to complete my appointment and the chat box opened so I thought I could get it done faster so that I could get the appointment I wanted. Did I? Nope!!! Although the guy I was chatting with was very helpful and it took an extra 25 minutes to complete it causing me to miss my opportunity for the appointment I wanted, so I got it for 12/24/18 no big deal except now I have to take away time from my very busy schedule to meet with the tech so the guy I was chatting with advised that I call the customer service number to see if they can override it and either change my appointment to 12/21/18 or help me in some other way. Boy was that a big mistake!!!

Verizon Fios wants to market their Triple Play (TV, Phone, Internet) product with a 'locked in' price for 2 years. But they will ding you with increases for taxes and fees. Some are legit, like a recent increase on Federal Universal Service Fee. But 9 months into a new 2 year agreement Verizon hit me with a completely new fee; FRANCHISE RELATED COST. It was never on my bill before. Verizon definition of FRANCHISE RELATED COST: "A local FRANCHISE AUTHORITY may impose a financial fee on Verizon to support educational and government programming in your local area. The fee is based on one of three methods: - Percent of local Fios revenues, or - Fixed amount per subscriber, or - Lump Sum.

My Verizon Fios bill has went up twice now ($66 this last time) and I have been trying to get ahold of someone in customer support for a week now with no luck. After a couple of days I was able to get ahold of someone in sales (they are there to take your money, but after that, they are not) who did try to help me and gave me a direct number to call, no luck there either. Emailed an executive at Verizon, got a response stating that someone would contact me within 24 hours. That didn't happen either!

We have 2 choices, Verizon and Comcast. It's a race to the bottom. The stories we have heard about Comcast service, keep us as loyal Verizon customers. Nothing Verizon does keeps us a loyal customers. They even charged us for a remote that doesn't work.

I keep getting outages. No phone or computer or cable calling customer service. They don't compensate you and give you a hard time. When I called to get money off the bill the rep gave me a hard time in the last 2 weeks. I had about 7 outages with no money off. Only the 1st time I complained. Also it's been happening to all my neighbors and we are not renewing. Please listen. Verizon is the very worst. Don't go to Verizon. They are bad.

Fios claims to be the leader in this industry, and they can't even follow. The only thing they lead in is reaching into our pockets. I am a senior, and Verizon just took away my discount. Because I retired. Other providers are offering discounts for Veterans. Verizon really just don't care.

FYI VERIZON GETS ZERO STARS. I have been with Verizon for over 10 years. So Dec 13th, I go in a local Verizon store which is an authorized store. Ok so I explain to the sales rep why I'm here and that I'm looking for a new phone. So the guy pull up my account and tells me I'm not eligible for a upgrade the time, which I already knew that. So he looks my account over then say "I have come up with something." So he proceed to show me a phone that was on promotion. He said, "I can't get you in this phone with 65 dollars done and I'll wave the other 30 to 40 dollars. Plus this phone comes with a tab but, it's not in stock." So I was informed to come back on Saturday to pick it. He also stated that just adding this phone my bill will only go 20 dollars. Again, I was never informed that receiving these device another phone line would be added.

Every time I sign up or renew a Fios contract, the first bill shows up jacked by 10-20%. Customer support is non-existent and the CSRs are trained to take customers on a ride until the caller gives up. Last time I called, I was transferred three times and I had to provide the same information over and over again until I snapped and hung up. There is a lot of room in the market for a competitor to come in and disrupt the ISP dinosaurs in the USA.

The company makes an offer to consumers if they sign up with them. I signed up and followed all protocols. Verizon find all ways and means to make it impossible for me to redeem offer. Despite over twenty calls to them they have no means for me to redeem the offer they promised. I think they are very dishonest. Fraudulent maybe a preferred word.

Their customer service is not good. You can hardly ever get someone to answer the phone. The waiting time sucks. They call you back sometimes after more than an hour. Once somebody answers they are fine.

Since I upgraded from 75/75 speed to gigabit speed, the internet has been slower. I called Verizon 5 times… 2 techs came. No one know what they are doing. The 1st Tech came and disappeared for 2 hours, then spent 1 hour in his truck and never set up my extender then left... The 2nd tech had an attitude problem and refuse to test the speed and left. Didn't fully set up the extender... No signal on the 3rd floor... These are typical union workers. About to switch to Cable.

Verizon FiOS service and customer support isn't even remotely as good as it used to be. In our area! Verizon FiOS used to provide a significantly superior complete service offering compared to their competitor Cablevision/Altice. That in turn somewhat justified the higher monthly cost. As soon as our contract is up, we will look at other service providers.

It’s horrible that I have to PAY to watch a show that has previously aired on demand!!! I already pay too much for this cable service... so I don’t want to pay to watch a show from the previous week...

I got Fios internet installed on December 9, 2018. Canceled on the very next day as it did not work. Called 4 times to customer service to have resolution but no success. Now I’m being charged full monthly bill for service I did not have and never used. Spoke with supervisor and he was saying this is part of the agreement. This is a rip off and stealing from people. Verizon Fios is a thief and unethical business. You cannot charge for something that was never there!!! I will never ever again even consider using this service again as they are penalizing you for their errors that equivalent was not properly connected. Wasted my time, my money and my nerves on ridiculous crook company!!

I changed providers and closed out my account with Verizon in July of 2018. I received a bill every month since stating that I have a $94.06 credit. Each time I asked when I would receive my refund, and each time I was told that the account was still open. Each time they confirmed that all equipment had been received, and the account will be closed... No-one could ever explain why it hadn't been. Well it is now December 2018. I have just contacted them again, and again was informed that the account has not been closed, and I should call again at another time. I feel that I have spent more than enough time trying to get this account closed, and my money refunded. So I filed a complaint with the FCC. I will never do business with Verizon again. They certainly jumped through hoops to get my business... but treated me very poorly when I choose to make a move to another provider.

Bill amount keeps on changing, constantly extremely difficult to reach the correct person and there is a language problem with the personnel who answer the call. You pay for technical support and you are told they nöl ongoing support the very service they originally told you was the best.

I am currently happy with what Verizon provides for a basic price, although most of the better-rated shows are on channels I must pay more to receive - not worth it for me! I can entertain myself in other ways - my cable bill is high enough!

Do not use Verizon self-installation. If your equipment doesn't work they will send a tech to your place and then charge you $100 without your consent. Keep an eye on the invoice the tech will have you sign. Even if it is not a problem with any of your non Verizon connection (wiring, coax cable etc.) they might put that on your order so that you are charged. After hours of trying to connect to their customer service, you might get your money back, but be ready to waste hours of your day.

The company has removed several stations that were a part of the package and now I would have to pay extra in order to look at these stations. I don't like the fact that I have to pay so much for this service and the selections for the stations are not all that great.

I signed up in August and was told I would receive a 150 dollar prepaid Visa gift card. When went to register for the card the link Verizon provided did not work. So I contacted Verizon in October and spending a very long time on hold and getting disconnected. I got ahold of someone and they told me I didn't have to do anything just wait for it to come in the mail. Well November come around and I still didn't get it. And once again spending hours on the phone a customer rep told me I wasn't eligible for the card because I downgraded my service. I DID NOT downgrade my service and have in hand a email receipt of what I would be paying a month and what I would get in return. She was firm and I told her I would be calling back to cancel.

Sales lies. Verizon employee promised 2 year guarantee if we kept service but it was only for one year. Customer service doesn't care. VERIZON RESPONSE: "I absolutely apologize that you have received incorrect information. Unfortunately at this time we are not able to honor what you were promised."

I signed a 2 years contract for Verizon triple play. I was told my price was set for the 2 years promotion. 5 months later my monthly fee increases and increases the longer I stay. They say their costs of buying routers increased, or taxes increased, or administration fees went up so they are sharing the extra costs with everyone and there is nothing they can do to bring the cost down back to what the contract I signed says. Heck, I was supposed to receive a $100 gift card with the promotion; at the beginning I was told that it would arrive after 3 months. Now they don't have any information about. Kind of like bait and switch. To Verizon, a contract means nothing. They will increase the prices on you at random months and give you excuses why they can't bring it back down to your signed contract cost. I feel taken advantage of. Will look into other providers and switch since a price increase also allows me to break out of the contract.

Signed a contract for 110 a month. Next thing there was a 100 more a month. Cant get the channels you want unless you pay 70 dollars more. For just basic cable. Very rude on the phone. Once you sign the contract they play games.

Concerning Verizon's Jetpack pay-as-you-go hotspot, this product is a complete waste of money. It either won't connect to your computer, or if it does you'll waste untold time trying to use Wi-Fi to get to the sites you want to visit. After wasting all this time, and more likely than not never having reached those sites, you'll note that you have hardly any data left, so you've wasted your money as well as your time. The customer service tech department was unwilling to assist me in a proper manner, leaving me with no data to try to resolve the problem. I would never recommend this product and I will discontinue using it myself.

We have Verizon Triple Play... Woke up today to find the one channels we view the most every day was blank. Error on screen says "they will be reviewing my package and after review the channel will be restored?" Contacted customer service via CHAT, they rebooted the box remotely (duh, I already did that three times). Not to my surprise it still would not come up.

After switching from Comcast Xfinity with a promise of saving money I'm very regretful. Fios has the worst cable (no voice remote), crappy on demand movies, and lacking any good channels to watch!! They have a nerve to want you to spend more money to buy wifi booster which they should provide. I also purchase home phone service with a unlisted and unpublished number and receive a million telemarketers calling. I think I have finally reached my breaking point and will be switching back to Comcast and will be glad to pay the extra cost for better service.

Deceptive billing practices, ZERO customer service. Spend over 40 min on hold. Nothing resolved in the end. Submitted complain to BBB with last hopes to receive my money... the end of service credit that they owe me. WORST EVER!

Decided to make a switch from Xfinity to Fios because Verizon touted their customer service and two-year agreement low prices. Salesperson said she looked up my address and told me I could self-install. When the package arrived I could not self-install. Had to wait four days for a technician to come install. Verizon charged me 100 dollars for installation even though they lied and told me I could self-install.

Over 40 years a customer..Bell , At&t, whatever they were prior..NOW service is worse than ever. Continuous increase for "surcharges" they can't even explain. NINE times since May need teach service..EVERY tech states the previous one does a horrible job..last experience a charge which I wasn't even notified about..because I HAD NO SERVICE!! Stay away..they find EVERY reason to increase your bill. There should be a class action suit against this company. They're unethical and couldn't care less about their customers..They ONLY see $$$$$ signs!

My condo building recently switched from Comcast to Fios and my internet service periodically refuses to connect. Tech support consists of a phone tree with no way to get a human. At night it just disconnects. I am seriously thinking of switching back to Comcast. I did not have these problems with Xfinity.

I signed up for Fios to take advantage of the $200 Google credit offer. I went to redeem the offer but I wanted to see the items I was buying so I called to confirm the date of expiration because the email I received was too confusing. A Verizon rep told me I had until Saturday to use the offer and I can go to a store to view the items that's under the offer then I can buy them before the end of the day because the offer ended that day which was Saturday. When I got to the Verizon Store on that Saturday I found the items I wanted and explained I had the $200 Google credit. The associate and I tried looking for the credit on my account and we couldn't find it. The store manager got involved and we still couldn't find it so we called Verizon directly.

I went online to pay Verizon bill for this month. I wanted to use a different payment method. I clicked "make payment" so I could change the payment method. I was not given that option. Verizon used my previous method and took the money for this month and next month. On the same page was written: Made a mistake? click "cancel." So I clicked cancel but nothing happened. I went on the chat line so I could cancel the payment immediately. Of course I first had to wait 20 minutes. The agent assured me that she could help me but she didn't. She finally provided a number I could call, but after being put on hold for 20 more minutes, I was told the offices would not be open until Monday. Why didn't the agent know that?

I have been absolutely outraged by everything Verizon FiOS has been for me, save perhaps for the speed of the internet. This company has awful and incompetent service reps on the phone unable to do anything or show any courtesy to customers. I have been with Verizon FiOS only several months. My contract stipulated that my fee will be $53.37 for a full year without an increase. The very reason people go into a contract is because the price will not be increased. Today, I went on my app and see that my bill has increased by $2.18. It is not the small amount that made me mad, it is the fact that this company has no regard for the meaning of the ‘contract’. This is very bad business, poor marketing and complete fraudulent activity on their behalf. I am seriously tempted to start legal campaign against this company and others alike.

So, a few years ago I finally got out from under Comcast, and got Verizon Fios when I moved into a 3-story, 1800-square-foot townhouse. It was great! We had quantum service; a router in a corner of the basement fed fast wifi throughout the building, great TV service on all three floors. I moved from that into a 1200-sq ft condo that apparently wasn't wired for Quantum or gigabit service, so I had slightly slower internet. I now had to regress to multi-room DVRs. It wasn't the greatest, but it was workable. Then they ran new cable into our hallways, and offered us upgraded service again. I was thrilled, and was the first to sign up in my condo complex. The deal wasn't bad... I had to pay a couple bucks more per month, and somehow Cinemax wasn't included anymore, but I sucked that up for the better speed and the much more capable DVRs.

I switch to Verizon in August. I was told that if I pay my first two bills on time in full that I would received a gift card. Done and done. It is now November. I looked online to see where the card is and it said on hold? I called after being yelled at. I was told that I was late with a payment?? I said no. The first three payments were on time. The last was the 2nd and not the 1st. I didn't get paid until the 2nd. He said, "Well it was late" and voided the offer. I pulled out my contract which stated the first two. Not the third and fourth. The rep hung up on me after saying, "You were emailed a link. You need to click on it." The link doesn't work and not one person can help me get this fake card. Stay away. I read the forum and there are customers that have been waiting almost 90 days for the cards.

I live in Harrisburg, PA. So I do not know if my review is applicable or true to other regions. I usually only go online to leave good reviews. However, I needed some type of forum to share my experience with Verizon so hopefully, someone will see this and decide to go with a different provider. I am a student and was away for the summer. I canceled my service and then restarted it back in August. It didn't work. At all. I restarted the router (which I had purchased directly from Verizon less than a year prior) over and over. Unplugged, replugged. Eventually, I gave up and called customer service. Waited over an hour to speak to someone.

Stay away. Deceptive practices are being used by Verizon FiOS. Initially I open the Fios services Will in NJ for my dad under his name with his account number and automated payment. Then when he moved from New Jersey to Florida a representative from Fios informed me that it couldn’t transfer Verizon Fios in Florida because they had no service is there. Fios has been transferred to my name in NJ and so that I am responsible for the early termination fee even though the services was for my dad under his name and under his account.

I signed up for Fios for 59.99 a month under a special internet offer with no contract. When I went to change service, they refused to honor the internet offer of no early termination fee; saying it never existed and accusing me of lying. That being said, the internet service worked great.

I am on a fixed income and was forced to downsize my internet, TV and phone from Comcast to Verizon Fios. Everything about this company from the salesperson who lied, the installation, which was horrible, tech support on the phone you wait hours on hold and my most upsetting experience is letting them have my banking account information to save $10.00 monthly with Auto Pay and Paperless billing.

Sign up with Verizon Fios internet service, used for less than 2 days, connection was horrible and cancel it. I was charged for the entire month even though I was not satisfied with it. Please stay away from them.

I have had a landline phone with Verizon since 1986 when I moved into my newly-built townhouse community. Is it my fault that Verizon changes the rules and decides to eliminate copper wiring for landline phones and then sends everyone a notice that they must upgrade to a FIOS box or the landline phone and DSL service which I had, would be disconnected? I do not want a FIOS package. I was happy paying $86.90 cents a month for my landline phone and DSL service via a set-top box that I plugged into the wall. I do not need the cable TV package.

Verizon in my 35 years of dealing with them is the most horrible company on the planet and always will be. It is in their job description. This time I am ordering a $40 internet Subscription. I do not put my personal information and finances online or over the air waves. I have credit Rating of 825. For the service Verizon wants to make sure I don't rob them for $40. So they need copies of my license, a full background and credit check and a $125 deposit. They are completely incompetent so I was on the phone the entire day and I have to get a prepaid credit card and go back another day to hopefully satisfy their blood lust. Wish me luck.

So I got my VERIZON internet bill yesterday in the mail. I ONLY have internet with them. MY bill went up 15.01 dollars! Nothing changed for me. The same internet I have been using for years!!! The only thing that did change. My husband and I are on Medicare and SS benefits... So our income has gone down a LOT, plus the fact that we lost money because they take out over 100 dollars each for Medicare! I truly believe that SENIORS should have a fixed price just for internet! I asked her to give me back my original rate of 39.99... The BEST she could do was 44.99 still NOT 39.99... We are on a budget. And it just makes me mad that these internet providers can gouge us and keep charging us more and nothing has change!

I moved from one residence to another. The new home was just installing FIOS in the community and Fios has a sales rep there to offer a two-year special at $79.99 for a triple play. All we had to do was identify the tv package desired. Also, we were offered $200 in Visa gift cards... I signed up. THEY ONLY GAVE TWO $25 GIFT CARDS, said, "Oops, made a mistake on the cards."