Verizon Fios Reviews

They are not helpful, expensive and could care less. They also have people who are non-English speakers who answer the phone and they are not in the USA. Most of the time I just hang up as it is impossible to communicate or understand the reps!

I've used Verizon for over a decade. Once I got it set up, I've never had a problem with it. I've renewed it many times. I only had technical difficulty once. They came out and put a new router in which resolved the problem. They didn't charge me for replacing the router and also replaced my battery pack at the same time because it drained down following a power outage which lasted a couple of weeks after a hurricane. Because it had totally drained down, it would not hold a charge for long during subsequent power outages. The speed is excellent. I even reduced the speed after my grandchildren no longer spent much time here. The price is reasonable.

Worst internet service ever! So slow I can't process images while surfing the web. Modem stops working. Have to power down and restart several times. Very frustrating. I guess I am being punished for not spending the big bucks for Verizon Fios' other services.

The service is overpriced for what you get. They charge a high monthly rental fee for the receivers. They will suddenly remove certain channels without warning.

Verizon is reliable, easy to use and of great value since I can do so much online. I think I'm being overcharged for their service though and had to drop Verizon telephone to lower my bill. The price kept creeping up higher and higher and when I called them about it, they did put me in a contract making my bill $14 lower, which I appreciate, but I still think I'm being overcharged. When I called to change my contract, they offered me a virus protection. I agreed to purchase it but never received the email confirmation that I was told I'd receive. So when I called them about it, they told me I had signed up for a special pro-tech support service that I neither agreed to or wanted.

I have had Verizon for several years, they are pretty much up to speed and clarity. I have not had any problems with their service. They are very prompt and easy to use.

Their customer service is probably the worst I have ever encountered. They simply do not care about their customers, unless of course you are upgrading. So I have had Verizon Fios for 9 years. Purchased a router from them. Have internet and TV. The cost of TV has been going up quite a bit over the years. I really do not enjoy paying for 200 channels when I only use maybe 5 of them. Whatever.

They tell you one thing, and then they do something else. I had called Verizon and requested help with lowering my Triple Play package. They did, but not for long. I even notified the Public Utility Commission regarding them, but Verizon told me that they stated everything upfront. I totally disagree. I miss the old antenna television that we used to watch.

Fios is ridiculously expensive. If you don't want to bundle they charge you an exorbitant amount just for Internet. They poked a hole under my house and left it open. They ran their wire through my tree just above head level. The installer did not do a good job. I had to restart the modem constantly. I was very unhappy with their service.

When it comes to internet, speeds aren't everything. Verizon sent a technician to install my new Fios internet. The installation took over four hours and cost $90. Just a few days after getting fios I noticed that my YouTube videos were not buffering reliably or were extremely slow and would default to 240p or 360p, being unable to play HD videos on a 50/50 speed connection. Turns out this is actually a widespread issue on Verizon's part (just look it up on the internet) - something wonky with packets being lost and upload speeds occasionally reaching 0 Mbps. My games would suffer from occasional network lag and I was actually waiting 20 minutes to buffer 5 seconds of video on youtube. I tried clearing the cache and restarting and checking the cables and everything to no avail.

Worst customer service I have ever encounter, I had to call several time to get my home internet working and every time they will try to sell my upgrade internet even though I had the same internet for the past 2 years. Am going 10 days with no internet. Now they still haven't fix the problem or try to compensate me for all the hours I have spent on the phone with them. Without a doubt worst service I had to deal with.

Phone has been out since Monday for a senior citizen. Called numerous times, was told there is some sort of outage in the area, then a hardware issue. They do not seem concerned that this is for an elderly person with health issues and needs her phone. There have been no storms or anything that this can be blamed on. Customer service rep is very rude and unhelpful. Every time we are told it will be fixed and a time is given, they pass that time frame. So far it has been well over 24 hours.

We previously had another company servicing us and we constantly had problems with losing internet service, as well as home phone service. Since changing over to Verizon FIOS 2 years ago, we have yet to experience any type of outages, or slow internet, or loss of phone service. They are excellent!

I like the speed of the internet service but customer service, it depends. Hate it when you get a person overseas. Can't understand them and that is frustrating. Nice when you get someone who speaks English. Still customer service is frustrating and on the phone too long.

We've had Fios for years and paid our bill on time every month. After talking with neighbors we realized that we were being overcharged for our bundle. When we called to have our bill reduced we were told it was nothing that we could change and no exception could be made. We then decided to switch to Xfinity for the same services for half the price. When we called Verizon back to cancel the service we were told we had a credit on our account and would receive a check. We then receive a bill the following month saying we owe $73.

Overall, Verizon FIOS is very good. Has been in my home for several years with little to no problem. Customer service has been great. It is somewhat expensive though.

My ex and I ordered Verizon Fios a few years ago. He wanted cable, and we all needed internet. When we moved two years ago, they offered us a package that included free premium channels. The ex left, and I called Verizon to lower the bill. The kids and I don't use the cable, so I said I'd like to shut off the cable. I was told I'd have a higher bill if I did that. So, I asked for a lesser cable package. The rep told me my only other option was a package $10 cheaper and she would offer me a $20 discount. Great.

Half of their representatives don't even know what they are doing and I am being kind by saying only half. Before you can even get to a rep, you have to deal with their lovely computer who wants to help you resolve your problem but never succeeds so finally it will transfer you to a real person. I refer to Verizon as my third cancer and they don't know what to say to that but that is truly the way I feel about them. If you get your problem resolved with your first call, you should consider yourself very lucky. I was one of the first people to get Fios and there were major problems in the beginning, so bad that their engineers used my home to try to figure out what the problems were and after a full day of them running around my home to check all the phones they finally figured it out and as compensation they bought me a new phone because the megahertz was not high enough. Anyhow, all of this was over 20 years ago.

I don't have the most expensive option, but there are times when my internet connection drops. And my less expensive option is still pricey on a budget. Customer service, in general, is lousy: automated help is time consuming and not always helpful. And in my residential building the Verizon servicemen I've encountered or observed have too often been rude and obnoxious. What is Verizon doing to make these guys so unhappy? Have been seriously considering a change...

Received my second bill and "emergency" phone call about FIOS billing. I was offered waived installation fee quoted as $90. I was told by sales person and later by installer that I would see the $90 on my first bill and to deduct that amount which is exactly what I did. After talking to customer service and FIOS supervisor, I was told there was no such offer and no "notes" in my "file" regarding fee waiver. I was directed to write a letter to the customer service team in NJ and then was offered to "split the difference " and pay $45.

I have had Comcast/Xfinity for as long as I can remember. Upon moving into a new condominium it is told to me that, sadly, Comcast doesn't cover the area I moved to. Nor are we allowed to put up a dish. Verizon is the only option. While I'm a little more than a bit peeved about this, I decided to go ahead with Verizon Fios. The tech not only was able to show up the next day, but he was early at that! This man is THOROUGH. He cares and it shows. He saw that the old Verizon wall battery box was painted around so he came to show me what it would look like and discussed ways around the old paint showing through.

I ordered Verizon internet service August 16th and that's when the problems began. They never sent me a confirmation email like they said they would so I had to call back the next day which if you have no account or order number is an absolute nightmare because YOU CAN'T SPEAK TO A REAL PERSON. Their automated phone system makes me want to pull my hair out. It's horrible. Then I finally speak to someone who tells me they'll send me the email and still I got nothing. Checked spam and everything. Then I find out (this has nothing to do with Verizon) that I have no phone jack in my apartment, so I had to call back and request someone to come and install it for me. The earliest date they could give me was Sept 1 between 11am-3pm. Over 2 weeks. Unbelievable.

I just bought a bundle package from Verizon, and I can't believe the escalation in costs from their original quote. No way am I paying it. No way. I called any number of times, and their staff just lies. Now they've told me that the exceptions team has removed $76.56 from the cost for this month and will contact me. Right. I've called a half-dozen times. They say that an email is coming. Their original quote to me was $98.69/month-- for phone, TV, and Internet/WIFI. That's with taxes, etc. That's all they're getting after this first month and a half. That's it. Their people have been nice, polite. But they clearly seek to get you off the phone by feeding you a pack of lies. A TERRIBLE COMPANY!!! Not sure what I'll do if this fails. Comcast, I hear, is no better. Maybe explore alternative providers. Unless you're rich and just don't care, I'd recommend staying away from these dishonest mega-providers of internet/TV service.

I called customer service in the afternoon and was informed it would be at least an hour before I'd get to speak to a warm body so I opted for the "promised" call back in an hour or so. I received a call at 12:09 AM that woke my entire family. How dare these morons pull a stunt like this!!! I called back the next day and to date have not received a call and it's now been three days. What an evil company. I'm working on finding another carrier and Verizon can take their contract and sue me.

If I can could give them no stars I would. We had to get support the first day we installed Fios Gigabit which they said would be waived. Our bill came and it was not waived. After countless calls they kept saying it was our fault and are making us pay for services they said were free. Verizon has the worst customer service out!

I have been trying to contact Verizon Fios for two hours tonight. Their entire system is automated and cannot accurately respond to questions that are outside their narrow capacity. After finally reaching a human I get forwarded to another department and the chain continues several times with me not getting anywhere over some fairly simple questions. The operators do not even seem like they want to help but just want to move on to another caller. This entire process is frustrating. At least Time Warner Cable has people that can actually answer a simple question.

Cannot block phone numbers from telemarketers etc.!! I called them over 20 times within a year and a half! I spoke to a tech last week. I can only block numbers if I do NOT get an email for every call?? CANNOT DO BOTH!! THEY PUSH ME TO PAY MY BILL!! PAY MY BILL!! BUT THEY WILL NOT FIX THIS???

I paid my bill a few days late and they a $40 late fee!! Then I paid up the entire amount and the very next month they slapped a $40 fee, so I called and customer service gave me a runaround. They are rude and they play you!! They are not truthful in any way, shape or form!!! From the very first day I got the service they lied about what I would get and the promotion I was getting!! Horrible company. Just horrible!!!

If someone really want to have Verizon service, I recommend them to hire a lawyer before agreeing to anything. My advice to them will be for them to record their conversation with Fios/Verizon customer service. They lie lie lie. Then get rid of evidence and send a text telling you to read the fine print. Crooks!!! Speaking to a live customer service rep. is pointless. Their words are to lock you in a contract. When you start being over billed and you ask about it, they will tell you to read the terms and conditions "the fine print". Their billing customer service rep. will say anything, but their words are bs. Record record record all conversations. They are in the business to mislead the consumers.

James from Birchwood, TN wrote exactly what my experience has been. I had 8Gb/month for $80. They talked me into "unlimited Data Plan". Now I pay $220/mo up to 10Gbs, then it's supposed to slow down to 3G speed. It just took me 45 min. to get online so I could write this review! Verizon is a bunch of lying cheats! Part of the last 45 min. was spent trying to get on Verizon's website so I could tell them what I think of them, I kept getting "Internet Explorer Not Responding", "Socket Error" (what ever the hell that is), "Program not Responding -- Closing Program". VERIZON UNLIMITED IS A RIP-OFF!!! After 10Gigs YOU GET NADA!

Lost my internet tonight and rebooted three times and still not working. Called customer service and I have been on hold for over 70 minutes and still holding. This is. It the first time this happens either...

Had FIOS for 4 years and loved the service good until recently. My home internet keeps randomly turning off and on saying that I am connected to wifi but can't access the internet. This is the second time I had to call customer service and have them restore service on my end. The first time took over an hour and this time almost half. I called in and was told by an automated message that there was an outage affecting my area and service should be restored in about 2 hours. But I have neighbors and friends only a few houses down that share the same box as I do and their service seems to work fine. I would know because I'm playing games with them until my net goes out and it's ONLY me. The customer reps tell me its something to with hardware but I made sure to check and do all the normal procedures.

A year ago I was approached by a Verizon sales person who offered me (insistently) an "great offer" to change from my then deal with Comcast (59.99 all channels I wanted and internet). the "deal" was for 2 years, faster internet, many channels and HBO/Showtime for 79.99. I never understood... that 6 months later INCREASED to 100 and THEN 3 months later to 125!!! And of course the first three months I had to pay installing fees (25 each month)... So now I have had chats, phone conversations with personnel at Verizon, who are very "empathic" but CHANGE NOTHING - one reduced my monthly fee by taking away all my channels!!! DECEIVING, difficult to reach, HORRIBLE services and I feel stuck. If you are thinking about this company and have choices DO NOT DO IT!

We are a small business. Verizon contacted us and threatened to Disconnect our phones if we did not switch to Fios. We have 4 different phone accounts and the reps at Verizon could not coordinate all the accounts and also could not guarantee that we would not be without phones. We had not choice. Verizon was sending threatening letters and voicemails saying they were going to disconnect us. So, we did make the switch which we also changed over to VOIP. Now Verizon is Charging us hundreds of dollars for disconnecting - even though THEY forced us to change. We had to get two new Verizon Fios telephone numbers and the installation was terrible. Since August 21st we have been having issues.

As many people are trying to do, I am cutting back on things I do not use. I found that I did not watch the premium channels that I ordered. I went online and clicked change for my TV package. The only thing I was how to add more channels. After searching for a number to call I held for about 10 minutes listening to awful music. I will try again tomorrow.

My husband and I had been with Comcast for years and beginning to get frustrated with the high costs as we are not big TV watchers utilizing TV for On-Demand movies, NFL and a select few cable programs so we responded to one of the hundreds of FIOS ads we were getting weekly. 99$ for "triple play" free HBO and DVR for one room. 200$ Pre-paid Visa card-which upon the set-up call was a scam as it applies to "in service movie purchase". That should have been my first clue to hang up but I was hopeful to save a little money. We scheduled a set-up, the guy came, gave us a box and a business card and left. No package with instructions for channels - whatever, we're adults. We can figure it out.

However, I cannot get them on the phone! How can they make someone wait for 2.5 hours? They need to hire more people!

I originally set up the online ordering for the Gigabit offer which also listed HBO included for 1 year, reg 15/month. The first bill showed different and was confusing so I called to ask why. They said it would be fixed but the second bill listed a dozen "feature" changes with charges and refunds for the bundle. They also are billing 15/month for HBO stating it is included BUT 15/month. They also charged an additional 50 dollars for UPGRADING my NEW equipment that I am renting. They also do not tell you that the STB is SPECIALLY designed so that it REQUIRES THEIR WiFi MoCa router which you additionally HAVE TO BUY OR RENT.

On 7/30/2017, I called Verizon Fios tech at (800) 837-4966 for Wi-Fi tech support. I'd waited for 1 hour and 45 minutes (from 10am till 11:45am) and still no tech to pick my call. This shows that Verizon is not concerned about their quality of service and their customers. Corporate profit is important; but with providing such unacceptable customer technical support services I think Verizon has crossed the line. Verizon has become too greedy.

A warning to anyone considering the Verizon unlimited plan for use with a hotspot or the Verizon internet 4G LTE, your speed will be reduced to 600 kbps when you use 10 gigabytes of data. Your speed will not be increased till your billing period renews. At the 600 kbps you will not be able to stream making your unlimited data useless! This is not being properly explained at the Verizon stores. Watch a few movies and do some windows 10 updates and you will find yourself running at less than 3G speeds. BEWARE!

I have been a Optimum customer for 16 yrs so I never really knew the other options available for me like Verizon Fios TV, internet, and phone. I've heard numerous complaints but I am the type of person to make my own judgment. I went ahead and switched to Verizon Fios after being misled to a 30 day trial no obligation and free installation. Sounds good right?

One year no service. On and off = home phone, fax, dsl. I had over 20 Verizon workers come out and did not repair anything. I live in a rural area. Verizon basically told me to get rid of their service and find another service which there is none. Cell phones don't work. No 4g at all. In one year I had the best service for 6 weeks then basically every time it was windy no service, I was never allowed to use the fax. It will not work since day one. It took verizon 4 months to hook up my house. I called every day and still no one came. I have no idea what to do. Verizon told me to get better cell phones and boosters and get HughesNet. I said no. So they stopped coming altogether. Worst service I ever seen in my life. It takes 3 hours to get a tech to come out. There is no foreman to see if the issues is cleared.

Discontinued Verizon Fios service. Over billed for final month. Last bill for >$200 was adjusted to $40.69. Was informed by Verizon not to pay a bill for more than $40.69. Never received a bill. Verizon turned the amount to a collection agency. Extremely poor billing practices. The FIOS service is overrated and expensive.

I called Verizon Fios trying to take off the phone service in my place. Because I don't have a jack in my place and even though I didn't want the phone service even if there was a jack there. The customer service lady tells me to have my landlord put the jack in since you don't wanna be charged for the technician. I said I didn't want it anyway. So the customer service lady says, "If we take the phone off your bill going to be higher than the promotion bill." I just hung up the phone. It's clear to me that Verizon Fios company only care about the money as they never informed me that they had another plan for tv, and internet for $55.00. As they wanted me to pay $129.00 for service that I did not have. I was being charged for phone service and I did not have a jack in my place. I will not ever get Verizon Fios again as they did not compromised me with a better service plan without the phone.

Fios/Verizon has caught me in one of their Bait and Switch Promotions. I ordered the Fios Package of internet, land phone and TV for $115.00 Sept 2016. Last month they started billing me $128. $13.00 more than my contract or $150 more for the year. I complained. They said they told me this when I ordered this package. They never told me this. Then they said they sent me an email advising me there would be this up charge in one year. I asked them to send me a copy of that notification and they did. HOWEVER I could not find this information in their EMAIL notification. It must be somewhere hidden in all their long maze of print. Everything else is out there in bold but this upcharge MIGHT be hidden somewhere in this maze of words making it difficult and impossible to find. FIOS/VERIZON are into a BAIT AND SWITCH Promotion.

I live in an apartment building. Fios is the worst. The speed is so slow I am able to leave the computer for hours and no connection to the web or Optonline tells me to log in. I do not have optonline.net. Fios has me in a 2 year contract that doesn't allow me to switch to Optonline which seems to be better and faster. I tell all my friends do not use Fios.

Be careful of signing up for Verizon's Unlimited Data Plan. It is, in my opinion, a fraud. When I signed up, I was told that after 10 gigabytes of use that the service would drop down from 4G to 3G. This is not true, the service choked down to zero at times and at other times, it is so slow, that it is impossible to use. I am not getting 3G but much slower and at times 0G (that is zero G).

When approached by a Verizon salesperson we decided to upgrade our service to faster internet. The technician had to install new hardware which cost $90. He came, he turned everything off, did the installation and turned everything back on. The TV and internet came on no problem, but there was no dial tone. He remained in our house for three hours but was unable to reconnect the phone. He wrote a ticket saying there was an outstanding problem with our phone and left for the day. He returned the next day and spent another two hours trying to resolve the issue until I had to leave the house.

I called to setup FIOS at a new property. There's an online only deal to waive $90 setup fee and get $10 off per month. The representative on the phone said that there was no need to start over online, she would just apply the discount. I get my bill after a couple of months and there's a $90 fee so I call. They tell me that they see the $10 per month, but the representative didn't write anything about the $90, so they won't honor it! I argue with the person and their manager for 45 minutes. They offer to give me $45 off. I try to explain to them that it's a matter of principle and they need to wipe off the full fee. The $90 off deal is still going on!! No luck, just unsympathetic, mean customer service.

I ordered Verizon DSL in Upper Marlboro Md in March and never connected it because, when I attempted to install it, the tech support informed me that the service offered in my area would not be sufficient for my needs. (I told him about my work requirements.) He told me to return the equipment, which I did, and that the service was immediately canceled. It was not. When I received the first bill, I called, and talked to customer service. They said it was straightened out and that I should not receive further bills. That was not true. It is July and I am still being billed with threats of "collection action." With each bill, I have called and spoken to supervisors who say there will be no more bills. The bills keep coming. Right now I am one hold with Verizon (28 minutes so far) waiting to talk to another representative.

I received promo mail to sign up for Fios, $39.99 (plus taxes & fees), with the $90. Setup fee waived if you signed up online. I called to find out what the taxes and fees would amount to. I found out it would be $10 + tax for the modem. I went online to sign up. I was interrupted by a chat box, requesting I stop filling out the online form, asking if a Verizon rep can call me. I informed them, I just got off the phone with a Verizon rep, I am online in order to avoid the $90 setup fee. They tell me it will be waived, and tell me I cannot signup online in my area anyway. I took a screenshot of this lie. They will have someone call me.

I was a long time customer of Verizon FIOS, internet and TV, I think around 12 to 15 years, my account number **. I have called in December of last year 2016 to inform Verizon that I am moving in January or February next year so my account will be closed, spoke with Tom ** who suggested that I UPGRADE to faster internet speeds and more movie choices. Since I have 2 more months to go, it's a long time to go so why not he suggested. But I don't use much internet and don't watch much movies, so I have declined but those guys are well trained. He insisted and tried every trick in the book to make me accept his offer. So I did. I said that this will involve another CONTRACT for 2 years so I don't need it. BUT TOM ASSURED me that Verizon stop using contracts and only operate on month to month basis. Stupid me I BELIEVED him.

Verizon Fios is supposed to be a major cable provider with a satisfactory business model, this is not the case in my interactions with the company. After waiting 3 weeks for installation, I chose the first time slot for installation. I had done some research comparing Cox vs Verizon, and had read some of the nightmares that were involved with Verizon's inability to do a timely installation but also got the feedback that the service was worth the one brutal day. Well the day was brutal, I chose the first time slot, and tech got there around 930 which was fine. The problem was that it took 5.5 hrs to hook up... granted there were some unforeseen issues with a certain type of 'snake' that was needed... but 5 hrs is 2 hrs too long even with those issues. That being said, I did not complain.

I am writing this letter after having spoken with the sales, billing, IT, help desk, and other Verizon departments to no avail about my Fios move/ installation. As a happy customer of Verizon since 2010 of Wireless AND Fios, I have never experienced an issue with you until now. I recently moved to my significant other's home which carried Fios internet and cable. I placed the order over the phone with a technician and explained the entire process. I will be moving and bringing my service and disconnecting the existing service in the home. I was told the triple play package provided us with the best deal with the most price breaks. I called several times to check to see if there was further action that would be needed prior to the cutover. I was told there was no action that needed to take place and that the existing service could be canceled as long as we showed proof of residency.

Verizon Fios stole money out of my bank account. When I called and tried to get my money back, even with a payment arrangement confirmation number stating the day they were supposed to take payment, I was told nobody could help reverse the bank account. Do not trust their automatic system!!! They are thieves with their prices in the first place but to top it off, they take unauthorized money on days you did not agree to. I switched immediately and I recommend you do too if you have this service! DO NOT USE THIS COMPANY EVER!!! Rude customer service people, thieving and prices are much higher than every other cable provider.

If I had option to rate them, it would be zero stars. Whatever Verizon offers on their website and send you through email and regular mail, they do not honor it. They entice customers with false advertisement hoping that they will trap you in a contract. The advertised Internet speeds are not available in the area (a very common answer) plus fees and taxes that are skyrocketing. I was told that on a package of $94.99 these fees and taxes were almost $62.

This has been an ongoing battle of calling customer service being on hold for hours with no results. I was told when switching to Verizon Fios what channels would be included with my package and how much it would cost with no activation fees. After my first billing cycle my bill was $70 more than mentioned as well as no channels which were supposed to be included. The representatives which I spoke to corrected the issue with the channels however still charged me activation fee each month!!! Spent about 5 hours total with representatives and supervisors and they state there is nothing they can do. On top of that there is a Verizon Fios pole about to fall onto my house. I've been calling about four months with no solid answer when it will get repaired or replaced. My neighbor has been calling as well. This is crazy! HORRIBLE, HORRIBLE CUSTOMER SERVICE.

Verizon requires you have a phone, then connected my phone that I didn't need and charges me 19.99 for the phone for a month and then charges 29.99 install fee and 2 weeks later I get the internet that is slower than a snail and is off more than it's on. Shop very carefully before you choose Verizon.

Very disgusted and disappointed with Verizon Fios service and practices. We went into a two year contract with Verizon Triple Play at $89.99 per month, as advertised for a custom HD package. However, after a year of service, Verizon changed its offering and could no longer support their offering. My basic bundle price jumped to $139.99/month + equipment + fees and taxes. I was obviously unhappy and spent several hours on the phone with C/S and C/S supervisors to resolve the matter. Finally, a supervisor understood that Verizon was unable to keep up the service package offering on which the contract was based, so I could terminate my contract without any early termination fees.

I learned today that retaining customers for Verizon is unimportant and they would rather focus on getting new customers. Wanted to downgrade my plan from triple play to just internet after being a valuable customer for so long since my needs have changed, little did I know existing customers have to pay $64.99 and sign up for a 2-year contract yet new customers get the same deal for $39.99 without a contract.

Tested over the first month, the best results I have gotten on our internet is 200 download, 20 upload. You read that right. Not 900/900, but 200/20. I was getting 280/15 at Comcast.

**: Under this order number the agent told me they will not run my credit report, and I need to verify some public security question to confirm that me, someone they got hold my SSN number and went and RAN my report. Now I have new inquiry on my repost, they say, "Sorry it's too late," so I canceled my order. Never trust Verizon again, they just lost one sale. LIED to people to get sale.

Verizon really needs to reevaluate the door to door sales program. I live in Maryland where these 12 year old look-alikes knock on your door two to three times a month to tell you how good Verizon's products are and why your current service sucks, their exact words. Today the 12 year old look-alikes were around again, I told them behind a closed door we weren't interested. They started by saying things like we have pizza and were selling girl scout cookies. Very immature salesmen Verizon is hiring. I hope Verizon continues to do stupid things like this that puts them out of business. The next time they show up, the cops will be called. Verizon hire more professional employees and stop your door to door sales tactics. We have internet now.

Recently, I had Verizon Fios installed at my house with the Triple Play Bundle. Since I was a returning customer, I shouldn't have to pay any installation charges. Yet, they made me pay installation charges of $90.00 ($45.00 for two months). After debating about the installation charges, Verizon agreed to remove the $45.00 charge for the first month. Then, after one hour, a problem occurred with the internet connection. I just talked to them about installation charges over the phone for half an hour. Now, I had to talk to them about this technical issue. So, they fixed that problem, however not efficiently because the problem still occurred.

When I first started with Fios... I had nothing but praises. Verizon Fios was the best thing going. I have been with Verizon for eight years plus. I never thought the service would go downhill to where I am ready to pay the fee to cancel. My remotes stop working... the first time they stopped, Verizon provided new remotes. The second time, they wanted to charge me 15 to 20 dollars per remote to replace. Email Address Change: Due to all the spam I was getting, and after following guidance from Verizon, I decided it was time for to change my email address. Verizon is the first company I have dealt with that REFUSES to change an email address. When I go to pay my bill I have to go through a long and drawn out process to pay my bill online. BTW, I am the only one on this account.

Four calls or chats - three hours time wasted. Trying to run a business and my internet is stuck on 3G. Went over on my data and you are punished by being switched to 3G. Four different service reps - four different excuses. Stay away from this company. I'm leaving asap.

Ordered high speed internet since my area does not support FIOS. The wireless modem came. On installation date, the technician even did not show up. I had to call customer service only to be told that they will not come over because of rain. Ok, I understand this is weather, but they just did not want to give a call beforehand for people who needed to leave work earlier to go home and open the door for the technician. The worst part is, the internet never worked! Internet light is off while the DSL light is blinking red.

I had Comcast before a sales rep from Verizon knocked on my door. I was moving shortly and told the sales rep that I would probably wait to get Fios, which had better internet, until after I moved. She said that she would move me for free so that I only had the one time installation fee. So, I recently moved and when I called they told me there was a fee to install. Of course I was perplexed and angry. The person handling my call, conferenced called 2 different departments and within 20 minutes we had worked everything out. They found a creative solution so that I didn't get charged an additional $90. Finally good customer service from a communications company.

Verizon canceled my order, then claims that it was never in their system (even though I received emails from them confirming my order), then tries to sign me up for a bundle that I didn't ask for, for a price that was twice as much as the original order. I received a flyer from Verizon for a triple play deal for $50 for the first year. The deal sounded great, so I immediately called Verizon and placed an order. I received multiple confirmation emails with my order and the monthly payment amount. With taxes and rental fees, the total came out to about $87. I scheduled a time for them to come and install and setup the internet and TV, and they told me they would be shipping the routers and TV box.

My wife and I moved together two and a half years ago and chose to try the Verizon Fios internet/TV bundle. We signed up a two-year contract which includes a FREE HBO subscription as a new customer gift. It was not essential to our daily use, but not bad to have since it's "FREE". At the very beginning, Verizon charged us some extra "installation fee" over 3 months which I didn't see in the original contract. The argument they had was that the total installation fee was divided into 3 installments, the "first-time installation fee" shown in the contract was only the first 1/3 of the fee. I felt cheated but decided not to argue with the poor customer service Verizon provided. The rest of the two years was OK, but...

I researched and asked "too many" questions before making the switch to FIOS and still got ripped off. I hate the customer service… They do not speak English well and don't resolve the problem. I have to get a tech to my house to answer a basic question. The remote control and TV menu interface is horribly confusing. I never got the premium bonus for signing up that was promised. When I called to have them remove that equipment I was informed that I was under contract and it would be $200 to break the contract. These guys are VERY SLICK!

As a subscriber to Verizon Fios for many, many years, our bill continued to climb and climb and we were paying over $250 per month for phone, internet (50/50), and TV which was ridiculous. We decided make a change. We called Verizon to get pricing for internet-only service. At that time, they quote us $59.99/mo to keep our same speed (50/50). Reasonable. So, we began the telephone number porting process to keep our same phone number with a new, less expensive, provider. The morning after the porting process was completed to the new provider, Verizon decided to TURN OFF our internet service without our consent. When we tried to connect to any website, a pop-up appeared on our browser claiming billing problems with our account which there were NONE. Our payment history is perfect and there were NO billing issues.

On Monday 5/22/2017 I spoke to customer service to inquire why my account showed I had 4 boxes when I only had 3. The gentleman helped me resolve the issue and I ordered a new box and router. I verified with him when the technician would be coming to my home. My husband left work early on Tuesday to wait for the technician and no one showed. When we called Verizon back a Mrs. ** in the escalation team stated there was no order even though we had an email and basically called me a liar. I explained everything that was told to me and wanted me to pay $100 to send a new technician. She was very rude and not willing to acknowledge that Verizon made the mistake. It is always a fight when dealing with Verizon Fios and I don't recommend them to anyone.

Our hotspot is faster than this... I finally called today and it turns out, if you have more than one Roku playing at the same time they fight for the signal. Ridiculous! That information would have came in handy when the tech asked what devices were going to be used. I made it clear, we had 1 computer and 3 Rokus... This is actually worse than Time Warner cable. I would love a refund and my disconnection fees waived. Actually... WE ALL DESERVE A REFUND AND $0 TERMINATION FEE.

Simply: Saleman promises contradicted by the "Fine print". Total "Gotcha" experience. No redress of legitimate grievances. Promised "No contract" and lower price than in Comcast. But then I was given a 2-year contract in order to get the lower price, which ended up being higher than Comcast due to hidden charges! Offered "Free" promotions with false promise, which after a month or two turned into charges on my bill. Already all channels are loaded with commercials (The lineup is very poor) but then on top of that, Verizon popups to buy/rent movies interrupt continually when you press the "Guide" button when watching TV. Speeds are no faster than Comcast which was promised.

About a week ago I had change my internet service to Verizon. The tech came out and install the services. Before he left, he pointed to the phone jack, "This is one you will be using." The next day after I find my phone that I had used in my previous resident, I couldn't hook up the phone because the hole was round instead of rectangle shape. I call Verizon thinking I need a newer jack, because this is old house with old jack. I was informed that it cost $95.00 to have the jack replaced. I had no choice if I wanted to use the phone service I was paying for, so I agree to it.

I called Verizon in December 2016 and asked to have my services disconnected and I sent their equipment to them. My monthly payment was at $129.59. In January 02/26/2017, I paid the last bill of $271.93 which included early disconnection fee. I knew the total was more than I should have paid, but I did not want to argue. As soon as they received my payment, they sent me an internet message, that my service was being connected back. I thought that was impossible since I sent all their equipment to them since December. To my surprise, they sent me another bill in March, totaling $211.48. I then called Verizon to question the bill. I was told that I did not cancel the internet service even though the router was returned to them since December. I was told that people do return their router and buy one from market and continue using their service.

If I could give zero stars I would. When I started calling about plans for my apartment they were very pushy saying why wouldn't I chose them, etc. When I chose them they set me up for service UNTIL MAY which was repeated multiple times during the conversation. We had problems getting the WIFI set up and they told us we had to wait at least a month. I called numerous times and of course got different people to speak with each time that was not helpful. When canceling my plan they charge me 200 because it was a two-year contract even though I HAD REPEATED TO NUMEROUS people that it was until May. EVEN MANAGERS. When I spoke to them. I would never recommended this company... and fun fact. Me and my family are all changing our plans for cellphones and television away from Verizon. Hope more people decide to switch too!!!

30 day guarantee is a joke. I was moving to a new apartment and was being bombarded by deals in the mail from Verizon Fios to sign up for their service at a lower cost than the one I already had. I figured I would give them a try and it turned into a huge $90 mistake. The first issue is that if you call and order the service you get charged an installation fee but if you order it online you don't. Mind you that the packages are exactly the same with the only difference being the installation fee.

Stay away from Fios. They advertise a 79.99 special. Ends up to be 156.73. Internet speed was supposed to be 1G but in my area is 150mbs. With speed test averages 80-90mbs. The HD TV picture is terrible, had Dish Network picture is 1000x better. Best bet is Dishnet for clear TV. Fios phone service is only good thing. But that too is overpriced. We are buying digital antenna and saving 100s.

Box went bad. Called and tried to make me jump through standard hoops, but I refused because we had already done all those things. Finally they agreed to dropship a new box. Got it the next day, but in order to return broken one, we have to take it to UPS. UPS will not pick it up without a pickup fee. Verizon should pay that, not us. Totally aggravated.

Verizon Fios promised a Visa card sign up bonus of $200 dollars if you paid your bill on time for the first two months and met all the other requirements. We did that but no bonus. Trust me, you will never see that bonus even if you do everything correctly. Plus, it is impossible to talk with their customer service or a live person and they will never call you back as they promise. Such a scam.

Verizon's customer service and business practices are deplorable and unethical. They reel you into their "contract agreements" with verbal promises only to bait and switch and breach the contract. Their MO is to wear you down until you cave in. They spend an exorbitant amount of money and resources to market and promote their products and services, and yet have no interest in retaining their long-term customers. Their prices go up arbitrarily with no advanced notification only to hope the customer does not examine the itemized bill. Based on other reviews, my experiences are not unique and hopefully Verizon will someday pay attention to their customers who sustain their business.

I called to cancel service. I tried put it in someone else's name 24 hrs later and I had a $230 cancellation fee. Customer service said that the person that the service would be going under would have to pay an installation fee and would also have to pay for new equipment but if the person had the same last name they wouldn't have to pay for new equipment. That doesn't make any sense to me. If I wouldn't need new equipment if it's in someone's name who carries the same last name why would I need new equipment for someone without the same last name. It's the same house and same service. They did not try to work with me in any way.

Both the manager and the salesman we dealt with at the Mt. Orab, Ohio Verizon store lied to us about the unlimited data plan. We were told we could watch movies all day and night, videos to our hearts' content. So after watching less than ten music videos on Youtube and a half hour of a documentary on Netflix we received an email notification that we had used all of our 4G data and would not receive more for two weeks. Now videos buffer continuously and our internet runs noticeably slower. When I called to complain both the manager and salesman were no longer employed, though it's been less than two months since we signed up. This is false advertising and blatant lying, and we are very angry and disappointed. Where is the class action lawsuit to address this consumer fraud?

I subscribed to Fios upon moving about month ago. Today is may 5th. I subscribed April 4th for 79.99 package plus Showtime. Somehow my package got upgraded on 7th to extreme to 109.99 which I didn't even know until I called and got bill on April 17th. I ended up on hold for a while which doesn't bother me with speaker phone and eventually get to a supervisor who fixes the bill and sends me email on April 17th stating that's the effective date for the correction. I have it in writing. So when I go to pay my bill and it's wrong and same as original. I call.

This complaint is for my Verizon Fios service. I have had this service for 8 years now. In the past year I have had constant internet outages. I would call Verizon frequently and they would do silly fixes that never fixed the root of the problem. Eventually I got fed up and told them they had to do something about it or lose a customer.

In response to my FCC complaint #**, Ms Benita ** on October 9, 2015, negotiated a verbal contract with me by telephone. I was to be "grandfathered" back to the FIOS Prime HD package at a rate of $140 per month for two years. I realized that the verbal contract had not been kept, but a personal tragedy prevented immediate action.

After a month of delays, Verizon finally arrived on 4/24 to install FIOS in my residence. The apartment building is already prewired so installation should not have taken more than 4 hours. After over 4 hours the installer could not activate the FIOS because someone in the central office failed to perform a simple task of "lighting up the hub", an operation which allows the installer to activate FIOS.

Verizon has managed to decrease their quality of customer service once again because they are requiring an addition $14.99 per month fee in order for their customers to have live chat assistance. A service all other companies provide free of charge to include Home Depot, Lowe's and many other online stores. I already pay a fee for customer service and support with my FIOS equipment, why should I pay an additional $14.99 per month for live chat. Considering how they treat their existing customer I think I need to rethink my choices to do business with Verizon. I don't recommend them.

DO NOT GET THIS FIOS service. You will be very disappointed. They get you on $400 Amazon coupon but it is a scam. You cannot buy this and that, just from their selected vendors. Speed of internet is a joke. It varies time of the day. If you are lucky you will get like 34 Mbps download and 12 Mbps upload. They claim 100 Mbps. Customer service suck like anything. No one knows what they are talking about. Get cable internet and save frustration. Oh the TV channels, SUCK, ALL local crappy shopping and NASA TV crap channels. Useless. They will ask you to upgrade to their premium channels for 70 buck, which suck as well.

Had a salesman in my house who made a pitch to myself and two adult sons, more and better service for dramatically less than Xfinity-Comcast. Installed last Monday, on phone for 45 minutes that night explaining that the channel selection was totally misrepresented. Person on phone said it would be corrected to correct package with a $10 increase. Next day received confirmation of changes with a $55 increase. Called Tuesday night and had another 45 minute phone call and was told that an "exception team" would review the phone conversation and honor that price and call back within 72 hours. No phone call.

Made the biggest mistake of my life switching from Comcast to Fios. 1st, a man came to our house and duped me into signing-up with Verizon (bait and switch, don't get channels we liked with Comcast, was told we would get a DVR and Starz... didn't get Starz until I called- no compensation for not receiving what we paid for- then was told we have to pay for the DVR and Starz after a year- so much for that 2-year contract to freeze the price). 2nd, one of the remotes didn't work and had to wait a week for the replacement. 3rd, TV 's wouldn't work, got a no cable connection error two weeks in a row (1st time it was working the next day, repair was canceled- MISTAKE- 2nd time we had to wait 2 days for repair- both times talking to a tech via phone was useless, kept insisting someone, dogs, moving men dislodged the cable).

Tried 3 times to get someone to come out. Then when they did the guy was so dumb he could not install the internet or TV. Told him to leave! Then got a bill for $187. Taking them to court over that!!! I am telling everyone I meet how bad they are!!!

General Hospital is my favorite show, the only one I follow, and the reason I pay for cable. Over 10 times my show has been interrupted by Trump or some News story I don't care about, normally at the most Crucial episodes that the story has been building up to for months. When I try to watch the show through Fios, they charge me $3.99 for the H.D. channel that I already am paying for. I've already had to pay over $40 in just the past few months. I've contacted them to see if they can adjust the charges but they Refuse! How can they DOUBLE CHARGE me for the Same Channel/Show that I PAY for???

Terrible and a complete ripoff. They tell you that you will get a $150 but it's just a scam. They advertised Triple Play for $79 but by the time they come to install that $79 becomes $125-130. They advertise 150Mbps but that wifi is very slow and very sketchy even though they made me pay for their own modem $12/month and all other charges. When you try to call customers service they put you on hold for 15-20 mins and then the person picking up will tell you, "Oh! I have to transfer you somewhere else and put you on another hold, I am not dealing with that. I just answer the phone."

I chose Verizon because it used to have phone company level reliability. Recently they decided to switch everyone's email to AOL. I called support for this and they walked me through the process. They caused the email account to no longer work on my computer. After trying to fix it for an hour, the support person said a level 2 person would call me in half an hour. That was about 6 hours ago... Verizon is not what it used to be and I advise anyone shopping for internet, TV or phone service to look elsewhere.

I have had Verizon telephone service for both my medical practice and my home for decades. For years I have remained a loyal customer. Recently, I have been so mistreated by Verizon that I will be closing my account and switching providers. My medical practice phones were on copper lines. The phone system in my office was changed to a VoIP system. I decided to stay loyal to Verizon and have my Verizon phone forwarded to the VoIP system.

We signed up for a two year contract for the TV and internet bundle. Not only did we not receive the correct equipment (which we eventually got), the price was not what we were promised. After making lots of phone calls to the company, we thought the issue had been resolved. Fast forward to almost a year later and all of a sudden our bills start increasing for no apparent reason. Again, another phone call, to be told "your promotions" are ending. First of all "they apparently applied these to fix the initial problem and price we had agreed on. What is the point of signing up for a two year contract if that price isn't fixed.

There is a huge 12V battery back-up system (GT12080-HG) provided with Fios. The battery has failed within the 3 years that GS claims as its warrantied life. GS has a 3 year warranty, but that is void as the battery was provided by Verizon. Verizon reduces its warranty on the resupply of the battery to 1 year. Verizon wants $50 to replace the battery and again offer the shortened 1 year warranty. Online Amazon you can buy it for $30. GS confirms that the Verizon supplied battery is the same battery that they sell direct, just that Verizon has a deal with them to shorten the warranty. It puts the failure cost on the consumer, and the policy sucks. Nice job GS Battery and Verizon.

We were looking for a cheaper plan to get cable. After researching, we decided to go with Verizon Fios, because they were offering a plan for $115 a month for 2 years. Well, it was a horrible decision! First of all, when you have an issue and call Verizon Fios, customer service is the worse you can get. You hear different responses and people are so rude to you. Second, we have an issue where our screen pictures freezes for a few seconds and the problem is getting worse. Different technicians came out at least 4 times and the issue is still there. Of course they wanted to charge us extra to fix it (even though is Verizon's mistake, not ours), so we had to spend HOURS on the phone trying to reach someone that would be willing to help us.

I asked the chat rep about internet services and what they offer under 79.99. He was very rude to me. Told me he could not help me and I has to call in. I explained to him I was at work and just wanted to know about pricing because I wanted to switch from Comcast and he continued to be extremely. He made me change my mind about signing up for any services with Verizon!! SO many spelling errors and just very unprofessional. Never again!

I have been in the IT field for over 30 years and I called customer support for assistance in setting up dsl for my sister not realizing I didn't have an adapter that is needed to setup the dsl. I called customer support 6 times and each time I got a tech that knew nothing about setting up the dsl. I was transferred 12 diff times during this process only to have to set up an appointment that gave me very little options. I took pics of my setup and realized the adapter was not one of the items you send in the mail. The service call was scheduled for 8 - 5PM with no assurance of not having to wait an entire day almost to wait for an technician. You guys have to do better. I got off work and returned home at 10PM and went thru this til 1AM. I currently have dsl and as soon as I can get something else I will. You have lost another customer, including my sister.

I never imagined there could be such bad service exist in a big US company. I had Verizon FIOS for many years. In December 2016 I responded to a pretty ad mailed to my home and ordered a "Triple Play Bundle" and was promised for about $120 a month with a two year price guarantee. I was told a service person would come Jan 20, 2017, between 8 AM and 5 PM. I stayed at home the whole day, no one comes. Called again next day and got a new appointment. Again, nobody comes, no phone call, nothing. Then another date was set and I waited a whole day for nothing.

First came home and services were discontinued. Called in and they told me to pay $135 to put the services back on. Which was done on 3/2. 3 Days later my services was cut off again and told me some bs and I had to pay 75 but had to do payment arrangement and pay another 75 by 4/2. So today 3/22 we come home and our services is shut off. The first guy we talked to Ishmeal was so rude all he would say is "ok but that's not on your account". He finally told us we could pay 71$ and it would turn on. No we weren't paying after 30 mins begging him to transfer us he did not. A even more rude women. Maria. She said she would pull calls this and that but who cares if we were mislead 2x we still had to pay 100 today. Not one time did she say sorry or offer ANY type of credit! They're horrible and just don't care how they speak to their customers. People that are paying them! Never again.

A technician came to my home to install cable and internet. While running the needed wires, the technician proceeded to drill 4 holes in the middle of my walls without informing me. The holes were in the center of my walls in my living rooms. The technician did not discuss how he will run the wires nor if it was ok to start drilling. The holes were very large and directly visible to anyone in the room. Considering I already had cable wires installed along my floorboard, I had no idea he was going to alter my home at all. He also drilled holes within my closet which dirtied all my coats and shoes - full of drywall. He did not ask to do this. I could have easily removed my clothing and shoes.

I signed up for Verizon Fios in September of 2016, and it has been a disaster since after the installation. What was promised to me over the phone was not delivered in my package. After reaching out, I was told by customer service that the best they could do was offer me a trial to Epix, even though the package I paid for should have included Epix and Stars. With so many other TV options, I decided to disconnect Fios TV and just keep the internet.

One year into a two year contract we woke to find our phone line dead. This was happening when all the strikes were taking place within Verizon. We gave it a few days and things got worse when our TV and internet were shut off without any notification or reason. This happened even though our account was paid in full. Wanting service again as well as answers, my wife called 3 different times before someone was willing or able to help. The rep managed to get the TV and internet active again but were not able to get the phone number back. They reduced our triple play to a double play but still cost us the same monthly price for the remainder of the 12 months! After another 5 calls to 5 different reps taking 11 hours of total time (no BS!), we were still unable to get our home phone back and gave up as frustrated as anyone could imagine.

Verizon sent FIOS equipment to my address via UPS with a fraudulent “To” name. It was incumbent on us to inform UPS to come and pick up the equipment. The packages Sat on our front porch almost a week before they were picked up. Subsequently, our Verizon phone line was accidentally cut during one of the numerous FIOS digging sessions in my front yard over the past two years. The Verizon solution was to install a line around my house across my lawn. We complained about the incomplete work.

Verizon FIOS has the WORST customer service dept and billing dept I have ever dealt with in my life! I had my cable cut off because of personal reasons (in hospital for 6 weeks) and had my sister even call to let them know what was going on. Anyways, I called to see exactly what I owed so I could get TV and Internet back on. Then went to FIOS store and paid in cash to get the acct current. Then service was restored. I went on demand to get a movie and it wouldn't let me. I called FIOS and they told me I did not pay the outstanding balance (which was on the acct clearly).

Verizon FIOS illegally trespassed on my property and installed two boxes, wiring, ugly black duct tape, and associated equipment on my end unit, privately owned townhouse wall. They damaged my siding by screwing into my wall. They must remove their equipment immediately and cure the damage to home wall and landscaping. I have no contract or service with FIOS. Perhaps they installed illegally for neighbors. This is an irresponsible action for a large corporation. I have not been able to get through to anyone at Verizon FIOS online or by telephone to resolve their inappropriate activities.

I have been over charged time and again. They are always tacking on fees. My bill is never what it should be each month. The last 2 months, first bill was over $300, next month almost $200. I have the cheapest I can get. They are always charging for overages and I hardly use it. There is unfortunately no way to monitor this service. This company is a rip off.

It is impossible to watch any t.v. show ON DEMAND or even to rent and PAY for a movie on demand without it constantly skipping and causing a giant headache. We've called customer service and are left with troubleshooting that does not work and a full Verizon bill. When told that we wanted reimbursed for money spent for on demand services the associate told us there was nothing he could do. This is absolutely unacceptable for a $120 bill per month.

Verizon is the worst service I ever had. If you going to get Verizon just send me $500 instead. I don't wish no one I mean no one to get Verizon. They over charge and Customer service is the worst. They undertrain and they will lie to get you in the door. The $70 DOLLARS THEY PROMOTE IS SO A LIE. They will tell you what you want to hear and when they find out you went back to Comcast they really start putting more charges on you.

Customer service reps are very unhelpful. I was told I would get a callback last week and I never did. I was forced to speak with 3 different supervisors tonight, after the first rep repeatedly refused to get a supervisor on the line for me. The first two supervisors said they were transferring me to engineering. The first transfer sent me to a message that said my call couldn't be completed. The second transfer sent to me an automated system for cell service (I was calling about internet). And the third supervisor told me that engineering was closed. What a disaster.

The installation was quick and easy. Also, the installers were very polite and did not make a mess in my home. I also liked that there were no hidden fees. The internet service is quick, reliable and does not slow down even if we have many things running at once, especially when I am doing my homework, unlike a lot of the other internet providers. We also hardly ever lose the internet service. In addition, I have always had great experiences with the customer service department of Verizon. They are always willing to help and offer easy solutions.

Internet speed is not constant with just its basic connection. We were fine the first few months of installation then experienced glitchy internet connections thereafter. Right now, we have good and bad internet connection days. We are not heavy users but if we are streaming movies, we cannot have other devices hooked up at the same time during certain days. They had friendly installation experts. Installers will say it's easier to put connections in certain places of the house. Unless you want them to take longer putting in devices in selected areas, you'll need to go along with their recommendations. They rely too much on auto responses for their customer service and takes too long to get a person. The customer rep will charge to set up a technician appointment and it took a week to receive service. It made us feel like they assumed most people will be able to take robo instructions and fix technical things themselves.

The guy took forever to get out here for the installation. But I found Verizon Fios moderately pleasurable at times. I guess that's just my experience though can't say the same for everyone. Overall the customer service was great. I'd recommend anyone to use it.

We never wait long for a connection. Compared to other internet services we have used in the past, this one is by far the fastest and most sufficient yet. We use internet on multiple devices in our home and all have been more than satisfactory. Also, our bills are consistent and satisfactory and I have not come across any hidden fees. It covers everything we need and they have many packages to choose from. Their installers arrived in a very timely manner and we were extremely happy with how fast and sufficiently they were able to hook it up. They were very helpful and informative and I really appreciated how they took the time to show us how everything works and answered our questions. We did not have to wait to get a representative. They have always been polite and extremely helpful answering any questions and fixing any issues we may have had. The communication was very clear.

The quality of Verizon Fios was excellent. Central Florida summers can be very temperamental - one minute the sun is shining, the next torrential downpours. No matter the weather conditions, I could always rely on my internet service. I can't recall the slightest interruption or delay in service and there was never an issue with the reliability of service. During the call for the initial setup, the representative was friendly, knowledgeable and helpful. In addition, the technician was friendly, knowledgeable about the product and expedient. He ensured everything was working properly before departing. I was very happy with the service Verizon provided.

The installation process was great! It was quick and easy! The installer was very friendly and knowledgeable. They worked around my schedule and were very pleasant to work with. I was also never dissatisfied with my Verizon Fios service. There were virtually no interruptions, ever! It was cost efficient and made for an affordable experience for my family to enjoy internet service in a rural community! The internet service speed was fantastic! In a rural community I was used to a very slow internet connection. This was fast! Streaming, games, social media, you name it... Very quick! The customer service was phenomenal too! I called one time on a minor issue I was having and the staff was very nice and helpful. They treated me like family which meant a lot to me!

At most, Verizon Fios is reliable. At times it goes slowly but most of the time it is fast. Most time the wifi works really well with Verizon but at times it does not work and need to reroute the router. Verizon does do one day installation. We are very happy with our installation. It's very effective. The person who comes to install knows what they are doing and does not take a long time to install. The customer service people are nice and polite, and at most times can help. There's not really a long wait to get customer service and they can answer most of your questions and problems.

I was very happy with the availability of this service. I always had a good connection even in areas I wouldn't expect to. The service was exceptional especially for the business that I'm in. The installation of the service was excellent. It was quick and easy. I was given the instructions and able to install myself, and get Customer Service to assist if I had any questions. The Customer Service Department was very helpful and answering the questions that I had regarding the installation. I've even called regarding my bill and they were very helpful in their response and take action to correct my account. The speed on this internet is the fastest that I've ever used. I am very happy I am able to watch movies, download programs, and work on my computer as needed.

Verizon Fios is okish. At times it'll crash, and worse its range is horrible. It doesn't reach my room. But the wifi itself rarely lags. It is fast enough to get the job done but otherwise it's just subpar. The shipment of the wifi router took ages like 16 days even though I paid for overnight shipping. I had to unpack and set up myself but the instructions were very complex and confusing. But the customer service was not horrible. Though there was too much of waiting on the phone the people listened. Overall it was again subpar, nothing stupendous.

Verizon FiOS has very fast Internet speed. I have compared this with other Internet providers and it seems like Verizon is the fastest. In fact, when I go to somebody's house and I don't have Verizon, it can be frustrating because my Internet doesn't load as quickly. Verizon is pretty reliable. We hardly ever have any problems with it. And if we do have problems they are easily fixed. I would recommend Verizon over any other Internet provider in this area.

Installation of my Verizon Fios service was seamless, professional and well executed. The provider was concise and very respectful of my time. Verizon Fios service providers are known to be irrational and dismissive among my peers but my experience with their customer service was great. They were respectful and professional. Verizon Fios service is reliable irrespective of weather conditions being inclement, day of the week, public holidays or busy times during their regular hours of operation. I would recommend Verizon Fios service to my peers just based on their speed and consistency even during inclement weather. The storms we experience are known to affect other neighbors services but we are thrilled with the speed of our fios.

Never had an outage. During peak times, upload and download speeds are fast. I am on the Internet all day and extremely satisfied with the performance. Installation was quick and done in a timely manner and scheduled when it was convenient for me. Only problem I have is with the battery in the unit in my basement. They want me to pay for a new battery when I don't believe I should have to. But other than that, I have been very satisfied with their service.

I moved to a building where Verizon FIOS was not available so had to end my contract. They were nice and did not make me pay a fee. However, due to timing, I had to pay for a full month when I only had service for a few days. Was told I would be reimbursed shortly (30-60 days). They didn't reimburse me for 6 months and kept sending me bills that indicated I had a credit. I called at least 3 times and they couldn't or wouldn't and didn't do anything. Finally at the end of the year, I got my reimbursement check. Thought my interactions with them were done. Not the case.

Installation was very fast and the serviceman was very knowledgeable. I was very happy I did use them for service. I love their speed and I could always depend on my service. Every time I went on to search something - very convenient and always there if I need to comply with them. Downloads are very fast and they are always downloaded correctly and never a delay. Additionally, customer service is always dependable and there when I need them and I always get answers fast.

Verizon Fios can be very, very slow and tends to shut down but most of the time the speed is acceptable. Sometimes it lags and doesn't load a page. However, that is rare. Otherwise it performs well and usually boots up quickly and loads a page in a reasonable time frame. The service agent was friendly and knowledgeable. He completed the installation quickly and showed us how the cable box worked. He arrived on time and was ready to work right away. Plus customer service was friendly and explained the package deals thoroughly. She asked if we needed help with anything else and made sure to tell thank you for choosing them and the wait time was acceptable. Overall I am satisfied with the service.

The picture, reliability, and internet speed are great... not many problems at all with it. The installation was also great... on time and the tech was so great. He asked my son what he liked to watch and when he left he put on one of my son's favorite shows for him. The billing and customer service are not great... had huge issues with billing and left Verizon but even with new provider I know the service is not as good. Customer service is lacking BUT when you compare it to the customer service of other companies it is fabulous. Some reps are good and know what they are doing... the rest of the customer service reps are useless. Verizon demands customer service excellence from most of their employees but not all. Verizon service is great and better than most but the customer service is what makes me annoyed with the company.

It was supposed to be the new quality company named Verizon with great deals and bundles for landline and cable as well. I think it was cool at first but the prices went up with no fine print kind of false advertisement. The installation was easy. I wasn't home but they came and were fast and left no mess behind for me to clean up and a comment card if I had any questions and a self service number. I didn't really need the customer service since it was self service for customers but it was just to ask why it was costing almost 80 bucks more than contract specified. The internet is pretty basic and nothing too fancy but it gets slow real soon into the month. I guess it's a certain gb or something like that. I Think Fios a name brand should be a bit fancier.

Verizon has not given me any problems like my previous ISP Xfinity. Excellent speed and reliability for about the same price. I wouldn't change it for anything. Installation took about 45 minutes to setup three tvs and internet service. It was quick and also had proper equipment for old tv sets at hand. Customer service have very nice and kind personnel. Have always an answer for every question and look for the best deals when upgrading and help you have low bills for more product. The internet has not fallen once. Used mainly for online gaming and is extremely efficient with more than four consoles attached to internet at one moment.

Verizon Fios wifi isn't cheap which is bad but it has a trade off because people at Verizon don't just sell you bad internet and horrible coverage but good internet and good coverage. The installation was very easy and very fast. The internet will set up in like 10 minutes while most Internet company take like an hour. So, I was very pleased. Customer service was very good because they're not just another stupid company that puts an auto voice over it and was actually real people talking to you instead of voice bots. Speed is amazing. If you want a good Internet for your gaming I recommended to get Verizon because it's very fast and it doesn't shut off.

I have the slowest speed in general. Uploads can be a real pain but overall it does pretty well speed wise for almost everything else. And then there is some good days and some bad days when streaming. There are outages but they are normally fixed pretty quickly and short outages are a rare occurrence and the speed stays pretty consistent.

I'm very satisfied. The internet service Verizon, has the most speed, Wi-Fi connection in the universe. The speed of the internet is a very fast pace. I rate this a ten star, I highly recommend it and I wouldn't trade it for the world. You won't be disappointment, is worth the time and the service. I install on my phone, great customer service. Very clear and full understanding description. Also when there something wrong, call customer service and they will provide you step all the way how fix it and it works. The best customer service I had in any other website.

This is the best internet service I've have, ever. Superb, consistent speed. Very fast and reliable. The internet speed is a gigabyte per second, all day, everyday. Extremely consistent internet. Consistent upload and download. I love how all the devices in my home never have to buffer or pause for the internet to catch up. Not much more expensive either than the highest internet package on other, slower providers. I opted to do the self-install, which ended up saving me around $160. Didn't take long, about the same time it would of taken a tech to do it. 24 hour customer service representatives available for tech support. All US-based call centers with knowledgeable people. Very happy, and I really couldn't be any happier.

Had Verizon Fios ever since it became available and in those years maybe had to call for tech support 3 or 4 times. First install done by one of their servicemen. When I upgraded I did it myself with the help of the tech dept on the phone. Very easy. Their customer service is one of the best. I use several different services online and Verizon has always been in the top 1 or 2. Having little to compare it to, I have been very happy with Fios, and have never had an issue with the internet speed. Highly recommend Verizon Fios.

I would highly recommend Verizon Fios for internet service. They are very reliable. I have never had any problems with their internet service. I am happy with the speed of my internet that I get from Verizon Fios. I am able to download things that I want quickly. No major issues here. I was generally satisfied with the installation process. The only complaint that I do have is the guy who they sent out to do the install seemed a little shady. But for the most part I am pretty happy with their customer service. I really have not had to use it but I would expect it to be good.

I pay 70.99$ for internet. Last month I didn't pay on time, so I was charged a restoral fee of 50$. Ok, I paid it. Now next bill comes and they want to charge me another 50$ for another restoral fee! So my bill is up to 118$. If I could afford to pay that much, I wouldn't have the cheapest internet in the first place. And what kind of fee is 50$ when the bill is 70.99$? That's more than half my bill!! All they have to do to restore the service is press a button. They don't need to send anyone out to me! So, what's the fee for and why was I charged twice??

Verizon Fios is a great company. Always reliable and no interruption of service. Great internet speed, very fast, sometimes too fast for my needs. No waiting for pages to load anymore for hours like before. Installation was a very fast and no-hassle process. The person came on time and showed me all I need to know to start using the internet. Great customer service as well, very knowledgeable and experienced workers who know answers to all the questions. Not very long wait time to speak to them too.

The internet for Verizon is awesome. Good price and cable. I don't know what would beat it. Also, the installation was easy and simple. I wouldn't be able to do it myself but they got it done quick and was able to leave with no problems at hand. And the customer service is 100%. They show great service to the customers and won't back down to their request and fix whatever problems right away. Plus the speed is always fast and you able to get on the internet with no problem.

Verizon FiOS is definitely one of the faster internet providers that are available to my neighborhood. I always can stream videos without worry of buffering or jerking video. The only issues I ever have is when the router cycles it will occasionally disconnect one of my wireless devices. Other than that issue, the service is very reliable and quick. I had it installed and it was fairly simple. The only thing I wish they had done was hooked up the cable with actual ports on the wall and not use the existing cable from the previous owners cable provider. I felt that was Verizon being cheap. But I usually have a pleasant experience when I deal with a Verizon FiOS customer service agent. They are typically very nice and seem to try and help me find the best service to fit my needs and my budget.

The installers were friendly and clean. They were very knowledgeable and answered any questions that I had, and they got my internet service installed pretty quickly. The speed of the internet was very good, consistent and very reliable with very few times that it went down. And when it went down, we didn't have to wait very long before it was restored. Usually less than an hour. We had very few times when it ran slower and their customer service was very helpful in fixing any problems. Customer service was courteous and handled any problems quickly and efficiently. They answered our questions and were very knowledgeable.

Verizon Fios' internet service works well most of the time, but I have had it fail multiple times. In addition, the signal can be very weak even if I am right next to the router. Nevertheless, internet speed is mostly fast. I sometimes have speed issues but it is faster than my previous provider. I am satisfied overall which is a good thing. The provider was friendly and worked very efficiently on the installation. He came into my home promptly and answered all my questions. I would recommend based on this experience. However, when I have issues and call the helpline, I am often put on wait for hours. I have things to do in my day and waiting is not something I have time for.

Verizon was installed very easily. If there ever is a problem with the wifi, my dad is easily able to fix the problem by going directly to the router. Customer service is always very nice on the phone, and they're willing to help try and find out what is wrong on our end. A problem has never been unsolved. Sometimes the wifi will go out, but it usually works. For the most part, the internet runs very quickly. In bad weather it will slow down, but that's not unexpected. I'm usually pretty satisfied with the service provided.

The installers came at the time they had booked with me and their window was only 2 hours. They were very friendly, kept the house clean, and not intimidating to my family. They helped with passwords, stayed to make sure we could all connect, and wrote down all information for the family to view. Verizon's service is clear and the channels never experience issues. The internet speed is very fast. Also, the internet and wifi has not been disabled once. The phone, computers, and other devices are always all connected. The connection of the computer is amazing and even downloading is crazy fast.

Our internet was installed quickly and easily. The technicians helped us troubleshoot in order to put the router and wires in our desired location. We have rarely contacted customer service, but on the occasions we have, our issues have been resolved in a relatively timely and friendly manner. Overall our internet speed is sufficient for our needs, and we use it a lot! From time to time we have slowed or spotty connectivity but it usually resolves itself or by restarting the router.

For my Verizon Fios internet, I paid for 100 megabytes per second but it gives me around 60 megabytes. It's okay, but not great. I need better internet speed because that's what I paid for. Internet installation, though, was easy. I just called up Verizon and they sent somebody over quickly and did it. I didn't have to do anything, they did it all for me. Customer service was very good. I needed help with my internet because it was kind of unreliable. It varies from really fast to slow to not working at all. I don't understand why it does this. So, I called them up and they fixed it. It wasn't a robot or anything, so it was very helpful. They gave me some help with my internet so now it's better.

The installation was no problem at all and it was easier than some other service providers' installs. It helps to know what you need to have ready before it begins, though, then it goes fast. Verizon Fios is mostly reliable. The speed is fast to do what I need to get done. It's good for light gaming but I wouldn't try to do a really popular MMO on it. The service can sometimes be slow but it is still running and outages are usually resolved quickly. Overall you can depend on it most of the time. Customer service, however, leaves something to be desired. Phone reps don't really have the ability to help with issues and usually just go down a checklist. They are polite enough just not very helpful.