Verizon Fios Reviews

Verizon is the worst company for cell phone usage And internet usage, the cell part drops calls all the time, almost every call and the Internet is horrible. I thought it slowed down around the time when the bill comes out but after the bill comes out it's a very very slow super slow where you sit there and wait for it to stop spinning. Really really bad!!!

Verizon claims you get hundreds of channels without admitting they are mostly duplicates and if you want to watch newer and sometimes older movies there is a cost. Already paying for service and everything comes with extra cost.

I had Verizon a year ago and mistakenly switched to AT&T which was a disaster. Generally find their service good but speed in my area is not as fast as it could be. They responded quickly to some service problems I had in the past, although I had some difficulty contacting them the last time I had a problem. MUCH BETTER THAN AT&T.

Only wanted internet but was told had to get the bundle! Can't afford... Extra crap! I feel they were being very sneaky/Greedy, as now, you can get only internet & tv, but I'm stuck for 2 years.

I've been with Verizon for over five years now. I never have any trouble connecting and no interruptions, either. Always a clear and consistent signal.

Verizon is a good company. Its speeds are overall fast and efficient especially when comparing it to a company such as Comcast. The main issues with Verizon is that its cost are quite pricey for what you get, but most consumers have no choice but to get it because of availability issues of other service providers. But all in all I’d give them a sold A-.

I pay for the fastest internet speed... yet it’s as slow as DSL. Two websites I tried to get on failed. Couldn’t even get on them. All that money that I pay, they should reimburse me for a portion of my bill. These cable companies are the only businesses that get away with this issues without any consequences. Frankly, I‘ve had it. Sick of their abuse of power.

After having Fios Triple Play for over 8 years and renewing every 2 years it was time to sign a new contract. It was a nightmare!!! I tried to do the new contract online and was going to receive a $100 gift card. I called for assistance and the customer service representative somehow locked my cart and I could not finish my transaction. She tried to sell me a contract would cost me more. I spend over 10 hours talking to tech support and several customer service representatives and was not able to get back into my cart.

Not having a phone signal in the building since June 2017. We have been trying to get this resolved with them for almost a year. They caused us to get a DOB violation as we don't have elevator phone line then they convinced us to change to Fios. Still same problem so service as the cable is not working. We believe this is a conspiracy from this company not to provide the service they should and still keep charging us for it. I pray they get investigated. There should be no monopoly for something as critical as communications.

Paying for a new smartphone. Went through their insurance and after 2 months of fighting them got a used one. It arrived damaged and still fighting them and no phone. Even after paying extra for the insurance plan. Asurion with worthless and treats everyone like they are trash.

My internet router has been out for a couple weeks. I called once and spent 3hrs on the phone with a tech to no avail. So I ordered a new router which is Fios' Quantum router their best and it will cost me $5.00 a month. Still no internet, I still had all other services, phone worked, TV worked. We didn’t have a problem because I also work from home and we have a work router that is working fine at full capacity so we were able to use that one while we had the issue with the home internet. Today I called to see if I can finally get the home router working. After an hour the tech says, "Go down to the ONT box." That’s the box Verizon puts in your house that controls all services TV, phone and both my home and work internet. So he says, "Go unplug the box and backup batteries for 2min and then plug back in." This knocked out all my services to the house and 4 hrs later my services are still not back on.

I have been with Verizon for over 10 years and this year (Feb. I believe) my most current 2 year agreement expired. I say I believe because nobody contacted me or said anything, they just raised my bill, it went from $189 a month to over $218 a month. I called to find out why and I was told that on the top of my bill it had said my agreement was expiring and any discounts I had been receiving were now no longer in effect. I called and renewed my agreement but by then I was told I owed them over $400. Here is where the whole thing goes South. I talked to customer service again and was offered a new agreement for $109 Mo. + Tax and fees. So I agreed. They sent me the set top box and some other box.

I regret ever getting Fios, seriously is very frustrating leaving your money in a company that doesn’t value you as a customer. I made a payment arrangement one time and I cancel that payment because I paid it before the arrangement was going to be withdrawn out of my account. The day before the arrangement Fios send me an email stating that they were going to withdraw money out of my account. Then I try calling them to tell them why are they going to withdraw money out of the account if I cancel the arrangement online. The point is the company closes at 7 pm couldn’t speak to no one, so I call my bank to stop the payment.

It's only been two days and I am already having trouble! I cannot log into my account to set up my internet and when I call support, I have to wait endlessly. Called twice before actually getting a live person, and then transferred to CS to wait another 15 minutes till I hung up. Recording said that I can log onto the website but it's not any good without access!! Also, the CSR was so rude. Whatever happened to the first class customer service that Verizon was known for? So, now I cannot log into any of my apps and I have to wait for a password reset to be sent in the mail! Never heard of such a thing. Also, I had to wait a week to get service! I just might switch back to Optimum where I never encountered such issues and they were nice! Verizon, you're too big for your britches. Time to switch cell service too.

FiOS is good. What they Don’t tell you on the commercials or by salespeople is there’s a reason why they are pushing the DVR service. It’s because many of the “non-premium” On Demand content costs. Omit too many details when subscribing... too many extra charges.

After being with Verizon for years and with a new addition to the family I decided to call and add Disney and Nickelodeon. Not only did they try to upsell me into a contract they cut my service off for three days. So my stay at home wife and child had no tv or internet for three days. My seventeen year old son was unable to study for SAT and I had to send him to his grandmothers. So I decided to complain and cancel. I switched to Cox and I pay more but that’s fine because they did hang up on me and put me on endless holds.

On 12/18/17, I renewed my Verizon Fios TV and Internet service via the Verizon website for the same price I had been paying for the 2 years prior - $94.99. With equipment rental and an increase in some other fees and taxes, my new monthly total should have been $156.99 - see attached screen shot titled "Order Renewal - 12/18/17." However, when I received my first bill, it was $174.30. I had been charged $15 more for TV and Internet, or $109.99, than I should have been - see attached screen shot titled "First Incorrect Bill." This was the amount that my TV and internet service was going to cost, if I had I not renewed my service. I spoke with 3 different customer service representatives (reps) over the course of several days. They all said that they could see what was wrong and they were going to correct it. However, it was not corrected.

I've been trying to settle a last bill with Verizon since November. I have cancelled my account every month since then and they keep sending me bills. Every time I talk to a rep they say it's fixed, and when the next month rolls around the bill comes back. Their services reps are disrespectful, they don't let you talk, don't know what they are doing, are misleading. I even had a person who raised her voice to me, and would never let me talk. I asked for a survey for feedback and she wouldn't send it. Awful customer service- Worst company ever!

I signed up for Verizon Fios, they said below 10 countries are cover in international calling. 2 customer service reps confirmed that as well to me. They started billing and when called and spoke even with supervisor, they did not cover. Very rude supervisor from Massachusetts office. Comcast (https://www.xfinity.com/) cover 60 countries without any cost, I will be switching to them. Canada. China. Dominican Republic. Hong Kong. India. Mexico. Pakistan. Portugal. South Korea. Singapore.

I purchased Verizon internet/cable about 5 years ago and everything was working perfectly fine for me. I was advised to get the cheapest internet given it's just myself in the apartment and I only need internet for browsing (no streaming/download). My first couple years of service, everything worked fine, then suddenly, my internet started to slow down. It became difficult for me to browse. When I clicked to open a website, it would take such a long time and even sometimes freezes up causing me to close the browser and restart. I called Verizon to find out what happened, without explanation, I was asked to upgrade for almost 2x the amount I currently pay. I really just wanted to understand what happened and the reason I got was that my location may have moved (which is false, I live in the same studio apartment and my laptop/router proximity has remained the same ever since).

I had Verizon Fios for over two years. A week ago after a wind storm we were left without power and of course internet. We got electricity back again on March 4th, 2018. On Monday March 5th, 2018 it took me 90 minutes to get connected to a Verizon Repair representative until they finally picked up my call. The customer service inform me that they could not came until Wednesday (two days later) March 7th, 2018. A technician showed up on Wednesday afternoon, an hour later the technician inform me that needed another technician with a truck and a boom lift. One hour later a second technician showed up and after they went review the work to be done knocked my door to let me know that would need another truck with boom lift (they needed two trucks) and because the time it was about 5 PM the traffic was so heavy they needed to came back the next day, one of the technician promised to be back first thing in the morning.

Cancelling the service is a nightmare. It is very easy to sign up, but when you want to cancel their holding times are 30 mins or more and in Spanish is an hour or more. But for some reason every time you try to cancel their system is down and they cannot help you that day and ask you to call back. Their cancellation and support is all foreign and we get the Bteam. :(

I initially signed up with Verizon Fios in September of 2015 in which I agreed to a rate of 44.99 each month. After some time without any problems, in August of 2018 I noticed my rate increased to 54.99 a month. I immediately called customer support and the representative apologized for the increase and assured me if I renew my contract for 2 years she would be able to revert my rate back to the 44.99. Today, March 9 6 months later I noticed my rate increase again to 74.99. I called again irate at the constant rate increases and expressed my displeasure with the Verizon customer service representative. I explained my history and expressed I just renewed in August with the expectation my rate will remain at $44.99. She stated the previous representative added discounts that expired last month. I assured the lady this was not what I was lead to believe and I was very dissatisfied with their business practice.

God help you if you ever decide to ‘upgrade’ your cable service to Verizon FIOS. Let me see – where should I begin? From day one my internet access was deplorable. Several times I complained to Verizon and on each occasion they talked me into to upgrading my bandwidth but to no avail. Now whenever I need to access the Internet I use the pleasant lady downstairs RCN router.

The folks at customer service were able to resolve my situation and will be able to fix the cable back where it should be. Very impressed with them today!

Verizon Fios came and installed their product in my neighborhood last summer. No one had a choice. They left my yard a mess and left a hole in my yard. I didn't think much of it, tried to fill it in with dirt, but now, months later, I see that my paver driveway, right next to the hole, is sinking. I have contacted them numerous times, via internet chat on their website, phone calls, and through messaging on Facebook (when I complained on Facebook, they immediately responded and told me to enter a private chat with them).

FIOS has the worst customer service unfortunately it is a great product because of the point to point Fiber. As soon as other cable companies start offering Fiber connections, I will be the first to say goodbye to Verizon. I have now been on hold for over an hour.

For three years I have had this service for cable and internet. But this weekend the customer service was horrible. I was on hold for two hours trying to find out why they keep putting in tickets to fix my service and nobody has been here to fix it. They keep changing the dates and times with no explanation. I am unable to get anyone on the phone to help with this. I have spent over two hours trying to get someone on the phone. I will not be renewing with this company. This is poor customer service. And still have no service. And went on their outage in the area and there is none in my area. So why don't I have service? No explanation. No one picking up the phone. But you want to get paid. Huh. I will be finding another service.

Our Verizon Fios went out during a storm. We were on hold many times for over an hour trying to call but were unable to speak with anyone and were unsuccessful in getting through. On our sixth attempt in calling and day 3 of no service, we were able to get through and speak with an actual person after an hour and a half wait. We were told that they were unable to have someone come fix our service for an additional 5 days. They also said that they were unaware that our service had been out. Are they serious??? There was no way to contact or speak with anyone!!! We will be moving in two months and definitely will not be using Verizon. Worst customer service ever!! The processes they have in place do not work and they should be ashamed of their business processes and customer service.

Verizon does nothing but lie, one after another. Including their corporate depart. Then when you call them on it they do NOTHING. I'm sorry they apologize but then do nothing to correct it. If a rep. ever knocks on your door... SLAM it in their face! The door to door sales are the worst! Lied about credit check inquiry, the charges, and what your bill is going to be. The problem is the REAL charges do not show until you're locked into their contract. Which is 30 days from installation. My 2 year contract can't come fast enough and it's only been 2 days!!! It makes me SICK that this company gets away with how they run their business. I'm writing to warn people to NOT get yourself involved with Verizon! Not even 2 full stars out of 5??? That says a lot right there!!! BE VERY CAREFUL PEOPLE!

This message is for anyone that is even thinking about signing up with Verizon/Fios cable. Please I beg of you, do not put yourself through this... That you will read from here on. On are about December 28th or 29th, the manager at the Arundel Mills Blvd, in Hanover MD, told me that if I signed up for Verizon/Fios triple play plan that he would waive the installation fees, give me Showtime for the time I have Verizon, I would be giving a $250.00 gift, he would waive the pretty much everything (not to mention forgetting to tell me things that I needed to know).

What are the chances that I am dealing with overbilling? The lady upstairs who is 92 is dealing with it and a friend in New Mexico is too? I left Time Warner now Spectrum (as if the name change changes anything) because they refused to give me a good price after two years. They called my bluff and lost but so did I because I have Verizon. After the 92 year old lady upstairs was dealing with the many tricks Verizon pulled with her lifeline I had to deal with them. I had to call them to help the lady after three calls from her family members that went nowhere. They charge her $52 for a landlines PLUS long distance service even though she doesn't need one plus 10 cents per call.

I authorized Verizon FIOS to deduct ONE payment from my checking account. After they deducted the payment I authorized they then deducted the same amount a SECOND time UNAUTHORIZED. And to add insult to injury the second deduction from my checking account did NOT get credited to my Verizon FIOS account. IT DISAPPEARED! I have been waiting 11 days for the money that Verizon took unauthorized to be returned to me. I e-mailed Executive Ken Dixon several times with absolutely no reply. I even e-mailed Lowell McAdam several times with no reply. I have sent them my bank statement several times and nothing has been done. The reps have been rude, unprofessional and completely unhelpful. DO NOT GIVE VERIZON FIOS YOUR CHECKING ACCOUNT INFO. THEY STEAL!!!

Freezing, loss of sound, loss of picture. Have been complaining about the subject issues for 18 months. Sent out technician after technician. Issue could not be solved. Something about, blah, blah, blah. Over the past few months could not access my account online. "There was an error retrieving your information". I'm moving back to DirecTV. Issue there was loss of picture during snow and rain storms. They claim to have fixed that.

Fios lost another customer! Spent 2 hours today on the phone with Fios customer service. Was passed to 3 different departments outsourced twice to India or someplace they barely speak English all with no results. Made several attempts to have a supervisor call me back over the past 8 weeks and nobody ever calls you back! But they still charge you for services! Overbilling is outrageous here. Signed up for a 189.00 package and my bill every month is 279.00. And supervisors or speaking to anyone of any importance that can work with you DO NOT EXIST at Verizon Fios!

We've been Verizon customers for years (phone, internet and TV) and have been satisfied with their service. Recently whenever we would turn on the TV a message would appear stating that we need to upgrade our service. I contacted Verizon and told them I didn't want to pay more, she said we would have better service for only $5 more per month. I agreed only to realize we got less stations (stations that we normally watch) for more money. I tried to switch back to our original package and Verizon told me that was a grandfathered pack and we were not able to.

The condo building where I live is wired for Verizon Fios so I signed up with them when I moved in. I am 80 years old and handicapped. I'm having problems with no signal at various times for no reason. Why when I call with a problem do they want to walk me through a "fix". I am not a service person for Verizon. After explaining my problem and they trying to fix it over the phone I finally had a service tech come out the other day and he got my cable working. Today again I lost cable in my den and went thru the same song and dance.

I just read several reviews of people complaining that Verizon's data plans always run out of data... Even if you are TOLD you signed up for an unlimited amount... and then they charge you. This just happened to me. Again. I will be calling them. Again. I look forward to switching plans.

I tried and tried to sign a 2 year contract and become a loyal customer of Verizon Fios but... can you believe it, they required me to "fax" a copy of my drivers license. They would not accept an uploaded PDF version. Crazy! So I go to my local UPS store and pay $5.25 to have them fax it. But wait, the Verizon security people said they were not able to read it. I then have my UPS store make a super clean and bright copy and fax it again (another $5.25+). And you guessed it... they could not read it!!! They were all so rude, obnoxious (especially the manager) and just plain did not care. Hard to believe a technology company lost me due to 1980's technology and a group of people that simply don't care!! I am now a very happy Xfinity customer!

Verizon Fios cable has advertising that is incredibly misleading. They have a starter price online in every category that does not include any router or any TV equipment. Therefore the price advertised starts at least $22 per month higher than suggested with just a single TV. While they do say equipment, taxes and fees not included. The price advertised at $75 per month was actually $125 at the end of the day. That’s 66% higher than advertised. They should be sued for misleading consumers.

Fios is fine. However their On Demand service is pretty subpar, and is all over the place when it comes to when TV shows are available to view. One week a show that you missed the night before will be available the next day, but usually it takes 3-7 days to post the episode. Then they won't keep a whole season of a show listed. All in all we are pretty dissatisfied with the service.

No FIOS tv access at all - all was fine up right until Super Bowl Kickoff then all TV access to networks cut off, including an internet only TV with antennae only access and no Fios box at all. Internet is available everywhere in the house but no TV signal. What is with that? And Verizon can have someone out tomorrow between noon and 2 - tell that to my company waiting to watch the biggest sports broadcast of the year. Completely unacceptable - are they too big to care? All my guests are also posting on social media to see if this is a local problem (even worse if it is, as this is a low income minority area - were we targeted?) or something bigger. Either way I have a very hard time paying my over 100$/month bill for this type of service.

Since August 2017, when I called them to tell them I will change them if we can't get price adjusted - they promised this - they can't lower price but will enhance speed of my internet. We agreed. Then they actually hiked price up for $7.00 on next bill. When I called again, rep apologized and told me to consider that solved and not to worry, but price stayed up and, regardless of my calling every month, and their empty promises, they dragged it in same manner for few months till amount in question grow and since I refused to pay it - it collected over time to considerable amount I was finally forced to pay since, they disconnected my service and, I suspect - ruined my credit score with that.

When I bought my Verizon phone I told the guy I was a truck driver and that I use a lot of data and that I need my hotspot. I told him I was getting the unlimited plan and that I expected it to be unlimited, I was never once told it would be slowed down after so much use even after asking right out if it would. After 15 GB a month it's so slow it's worthless. It's a complete rip off and false advertising.

Always get robotic answer when calling their phone with "wait times are longer than usual". Lately, with exception of billing and tech help, seems that people answering the phone are trainees and consistently ask you to hold so they can check on something. During 2 calls over the last week, phone connection is lost after very long wait times. Today I received log-in help (about 20 minutes of wait and then excellent help with Bob), and he verified that email I received from Verizon "confirming" my address change was in error (I have lived here and been a customer for over 10 years). He placed me on hold to connect with Customer Service. Shorter wait but Louise was unable to provide me a simple listing of which channels are included in each of their TV plans (other than total # of channels they included) and repeatedly asked me to hold so she could check.

I'm a Verizon customer for the past 15 years since cable was even worse than Verizon. I upgraded to 250MB speed and we have the latest piece of crap router from Verizon. The router has two signal 5 GHz and 2.4 GHz, the 5 GHz are for data streaming which two Xbox ones are connected by router. 5 cell phones and 3 firesticks for TV streaming is connected on 2.4ghz. Mind you the fire sticks only needs 10mb of data speed but it's constantly buffering. When I do a speed test keep getting 40 to 100mb of download speed and that's with the Xbox off. Their speed fluctuates constantly. It's horrible!! So I upgraded to 1gb speed, worked well for a week then it fluctuates again, now the speed test is 100mb to 300mb.

I've had issues since day 1 and for the past 4 months I've had no 5g. The tech support are all aware of it and admit it's been an issue but when you hold on for 2 hours to try to get credit they tell you they are not aware of it. I have recorded the techs and when I try to let the supervisors hear it they say they can't listen to recorded messages and hang up. I have a recorded conversation where they admit there is a problem and can't correct it and can't credit you, they can only credit you for each day that you call in for a complaint which takes approximately 1 hour.

I have recently subscribed online for Fios Triple Play package costing around $90 dollars + taxes but the first bill came out to $260. I have called the customer service and was on a call with them for 1 hour only to be told that this is an online order and they can't help with. I was advised to chat with an online support team which I diligently did and after 15 minutes the chat was abruptly disconnected. I was then connected with another agent who filed a ticket and I was advised that someone will reach out to me in next 2-3 days. I only moved to Fios to reduce my current bill which is around $150 and seems like I shot myself in the foot. Very annoyed.

We had Verizon Fios for about five years. For a few years, it was fine. About a year before we finally severed ties with them, our service started becoming unreliable. We would call and go through the technical support dance, usually requiring a few hours of our time, and our service would work again for a while. Then it would stop again and we'd repeat. Sometimes this occurred every few days, sometimes there was a few weeks between incidents. Verizon was completely unwilling to acknowledge that service working sometimes is not the same as service working. They would not offer any credits because our service was not actually "out". They would never actually fix the problem, just apply temporary band-aids that would require more action in the near future. We finally ended up dropping them in favor of another vendor. The act of dropping their service was another major hassle.

I called Verizon to cancel my FIOS cable only on 1/11/18. The representative stated that since I had a bundle deal I was locked in my two-year agreement until March 2018. I told the representative that that was fine. I would cancel my cable only in March. On 1/12/18, my WIFI suddenly works slower. I have two tv's, two cellphones, and 1 laptop. I never had any issues with my service until now. There are no weather issues like rain or snow or anything.

I am moving to a new place 1/12/2018 Friday and called Verizon Fios for a service installation on 1/11/2018 10PM. They told me the price will be 39.99 + 10 equipment rental fee = 49.99 per month. They said they have to check my credit score or hold 250 dollars for one full year. I requested exact amount before checking my credit score but they said they HAVE to check my credit score before giving me the exact full price. I gave them okay to check my credit score and then they told me there is going to be extra 99 dollar fee for a technician. I do not understand why they need to know my credit score before telling me the exact quote.

While trying to use my Hulu subscription while at work, Verizon slows down the internet so the show I'm watching can't sync up the voices with the video... That is until their advertisers clips come on, then it works perfectly - MIRACULOUS??? or UNDERHANDED & SNEAKY???

I contacted Verizon to order Cable, Internet service and a landline for my home. I currently had Comcast and felt I was paying too much. The man with whom I spoke said that I could get the national networks, +3 additional networks: HGTV, GSN, and CNN. This man indicated I could get this off for $79 and change. I was very clear and concise with exactly what I wanted. After some minutes on hold he came back and said that the $79 package had everything I needed, except to get them all in ONE package I would have to pay $15 a month more. I demanded to speak to a supervisor, feeling this was a bit like bait and switch. The supervisor, however, indicated that it was a mistake and that it was $15 more and I acquiesced and ordered the package.

My total stated on the receipt is $151.90. My next bill is $162.00 due January 12, 2018 which is what I was paying before the 10/28/2017 order. I placed this order to lower my bill. I have yet to pay $151.90 as stated on my receipt. This is my complaint. Why am I not paying the agreed amount on my receipt of $151.90? This type of sneaky situation has occurred several times with Verizon Fios. I'm in the process of changing my cable service. I am totally disgusted with Verizon Fios & their incompetent customer service.

My husband and I are a military family and are required to move. We used Fios internet and received orders and were required to move. We transferred our service to our new home and suddenly received a bill for over $500.00. After calling a number of times and being transferred to the Philippians, Iraq and Mulan, I was informed that the bill was taken care of. Not long after, I began receiving harassing phone calls from collection agency and decided to go into Verizon and discuss this with a Verizon Fios representative. I was told I owed nothing to Fios.

Verizon deleted Bloomberg News from my cable TV lineup without any advance notice or financial compensation. It was the channel that I watched the most. How can Verizon possibly believe that their services can be significantly reduced in such a "screw the consumer" manner?

The speed is not as fast as they say and when I am in a hurry to find something, it can get on your last nerve. The price went up a lot but I am not getting any more than I was getting when the cost was a lot smaller. You also have a hard time getting in touch with a person.

Verizon is a very dishonest with the price of their product, they jack up the price double of what they say it is. They take the liberty to do whatever without your agreement. They enjoy the monopoly they have. Stay away from Verizon, they are dishonest.

Verizon Fios customer for years and since day one still continue having TV issues internet issues. 5 DVR boxes has been changed. 4 routers have been changed. 3 main boxes been changed. About 10 technicians come over and supervisor. Another technician on Wednesday. Today is Monday and now I have no service again. Upgraded my internet to 1 gig and still buffering and they tell me nobody's available. Nobody until Wednesday. WOW.

Had Fios for 10 years. Their customer service is a nightmare! You call and press all these buttons ask your name and so on then when you finally get someone 10 minutes later They ask you the same questions. I had appointment for Monday between the hours of 8-12. At one o’clock I called and they said they were busy. That was the last straw. I sign up for Spectrum. What a pleasure. I will never go back to FiOS.

I have had Verizon for over 5 year and not really happy with them. I will be looking into another company as soon as my 2 year is up and will not be going back them. The pricing of Verizon is always going up and the service does not get any better.

On 1, December 2017, a representative from Verizon Fios appeared at my home while I was out and spoke to my husband. She kept pushing for us to renew our contract with Verizon Fios, stating that if we did not renew with her, our bill would increase at least $50 per month. The Verizon account is in my name only, not my husband's. I am the only one authorized to make any changes or renew/cancel service! My husband contacted me via my mobile phone and I told him I wanted time to think about this. The Verizon representative was very pushy and insisted we had to make a decision then and there. I then spoke to her. She offered us a renewal that supposedly would cost us $2.00 more per month increasing the internet speed and for a DVR box rather than the traditional box I now have.

They charged my account for 3 payments in 2 weeks. Only the one payment was canceled as it was on the same day as the second. Now they are not following up with what agent said would happen in the 2nd charge being reversed.

Upgraded earlier this year to Fios Gigabit. Eye popping data transfer speeds... We have multiple devices (Amazon Echoes, Xbox One X, PlayStation, Xbox One, Smart TVs, Smart Devices for security, lights, etc.). I am now streaming 4K content without a spinning buffering circle on YouTube videos... I thought I would never see the Google Fiber type speeds that the Tech savvy zip codes were getting, but I saw the Fios Gigabit commercials on TV, and immediately checked and found that we were eligible. I pay $120 a month for unlimited phone and internet from Fios. At my office, where we have numerous glitches (Comcast never fully recovered from Superstorm Sandy damage in 2012 and the service has been flaky ever since).

I must say I was hesitant with choosing Fios from Cablevision but with their promos how can I resist! Little did I know those promos even saved me money on my bill. Now using them for a year they now came out with Amazon Alexa! Way to go Fios.

Around the first part of 2017 my internet access started being a problem. I paid to have my computer upgraded. When that didn't work I called tech support and was told they were working on the tower. Prior to that I paid for a new 4g antenna because Verizon changed to that. When I still could not get much service I was advised by Verizon to get a Jetpack, which I did and entered into another contract for the Jetpack. The service got worse. I then purchased a new computer, thinking that my old one was no longer good enough. The new one was no better. I finally called Verizon tech help for the third time and asked to talk to someone above them in rank. That person told me that there were numerous complaints from my area and there was nothing they could do about what was now a total lack of service for me.

Is anyone else harassed by Verizon Fios as much as myself. Whether I am walking through the mall with my family, checking the mailbox, or sitting in my living room. There they are knocking in the door, leaving letters in the mail or having their little stand set up at the mall. Just this year alone I must have been asked if I want Fios 30 times. I am perfectly happy with the internet provider that I have and only want to stop being harassed by these people.

Apparently Verizon Fios wants me to honor a contract that they didn’t honor themselves. I signed a 2-year contract based on an offer that I would get a monthly 30-dollar credit to my account for 12 months that never happened. They claim nothing can be done about it and I have to stay in the contract for the remainder of the next 12 months. This Cable company doesn’t keep their end of the deal but expect you to. Service is ok just not worth what you pay and the customer service is extremely horrible. It’s like dealing with bullies that keep you on the phone forever just to torture you.

I had Verizon as my cable company. I moved and called to cancel at the end of September. They continued to charge me till January even though they were sent all cable equipment back. I called multiple times in October to see why these services were not cancelled. Basically, they suck and will screw you over whenever possible. Do not deal with them.

Verizon has been my company for a VERY long time. They are overall a GOOD company. Customer service is good. They are very helpful. My main complaint is that they continue to raise the price of their wireless service, but the speed of it is so slow. You can get faster speed but it's going to cost a lot more.

I renewed my service with Verizon again on Oct 9th. First contract I ended up paying $245.60 above the quoted price for the year. This time I received a quote for 123.68, however the original person who sold me the plan lied about the channels I would receive. I called back and was told that it would be fixed. It was fixed and I am being billed more in the amount of $40.51 a month more. I was sent a new quote, it never registered that this was my new billing amount until once again I spent 40 minutes on the phone with Verizon. I thought this was another option.

Access to assistance to address network issues has gone from fair to poor. Quality of service has gone from acceptable to marginal. I have been on hold for 20 minutes this time for a TV outage. I was on hold for over 30 minutes last week for an internet outage. Think of going back to Cablevision.

NEVER sign a contract with Verizon again. I have been paying 44.99 for 50mb/s internet 2 year contract. 2 months later they come out with 69.99 for gigabit. The 39.99 for 100mb/s without a contract. So basically by signing up you are committing to benefiting them NOT yourself. Do the math. Their answer is "well these offers are a one year price then the price goes up $20."

I find it really unfair that you can subscribe to Verizon FIOS service any time you want. However, if you want to cancel it, it has to be done over the phone and only M-F 8 to 5 est. What would be a better service, would be allowing consumer to cancel online and customer rep can reach out on weekdays to retain. Cancel after confirmation; but at least honor the fact that customer wants to cancel. IMO, this restriction might be unconstitutional.

The service as far as clarity is good. The speed isn't as fast as they claim. My computer will disconnect quite often and it will say theres no broadband connection or the connection is lost and several other error messages. The cell phone service does the same. It's probably one of the most expensive companies to deal with as well. My bills are higher than my new car payment. Never less than 200.00 a month. This past month it was just a few dollars shy of 300.00. If you call to inquire why it's so high you will be put on hold or told to call back later due to high call volume and if you ask a question chances are you're so tired of being put on hold or passed from one department to the other that you just give up.

I have Verizon Unlimited plan with 2 Google Nexus 6P phones. Currently 2-3 bars of LTE. I'm in Mesa, AZ and have been testing the network speed with the Ookla Speed test app. Download speed: 0.96 mbps. Upload speed: 0.87 mbps. Complete RIPOFF!

I switched last week from Comcast to Fios because Comcast price is going up. So far Fios has a terrible system. It is actually slow and it requires so many steps to watch a movie, change channels, or maneuver around… The remote is a pain... The guide has unnecessary colors and the caution letters covers a big portion of the screen… The savings from switching is not worthy... What a ridiculous system they have.

Verizon has the physical fiber network. Their TV is 2nd to Comcast. The guide is just as slow as satellite. On Demand offering is weak. Menu navigation both On-Demand and live tv is slow. The layout for On Demand is hard to navigate. Promo offerings are ok. I came from Comcast and cursed them all summer (2016-2017). The last straw was Labor Day 2017 - internet outage locally. Verizon’s struggle is TV. The user interface and experience is terrible. No talking remote, search is slow, browsing for your favorite show on premium channels is not easy. It goes along with browsing speed and organizing titles which is terrible. I will stick with Verizon until Comcast can lay fiber in my neighborhood.

Verizon Fios fraudulently charged my account claiming I made payment arrangements which were not made. Last month they refunded the money. This month they told me it was not their problem and that they never refund the money as they had done last month. When I reminded them of the mistake last month their response was that was different? Right before Thanksgiving that charged my account when the payment was due in December. After stealing my money they said since the account was paid there was nothing they could do but have a great Thanksgiving. Then transferred me to three sales department to ask if I wanted to change my services. I told them I will be making a change but it will not be with Verizon services.

Slow internet connection between 630 pm and as far as 12am. I am paying for internet speeds 175/175/. It slows to stopping from download speed of .6mps and upload of 60. The connection is wired version. Will give you the runaround and not fix this or will talk you into getting a faster connection. This will also have the same problems. This is fraud.

I inherited an account from a family member who passed away. I kept the account for 9 months, even though there was no one living in the house. I ended up transferring Comcast from my old address, and cancelling Verizon when I ultimately moved into the house. Three months later, Verizon charged me an early cancellation fee, since unknown to me the account was in a contract. Verizon Fios would not budge on lowering or cancelling the fee, considering my circumstances. Comcast, although not perfect, is a much better choice. They are also easier to contact, as well. Verizon's communication, customer service, and termination policies are atrocious.

I'm moving to different county not out of Country or different cities. Just 24 minutes away and Verizon Rep trying to tell me that I can't have same service, they just can't!! They said. I had never know that just moving 24 minutes away makes price go up to $75 to 129.00!! And wants me to pay installation fee of $100.00, even though I told them currently Service is provided by Verizon so therefore, all we need to do Hook up the Box don't need Technician coming out, but they still want to sent Technicians out!! All they want is your money nothing more. I'm sick of cable companies. I hate this monopoly game that cable companies playing!!! This time I leave Verizon, you would never have me as customer again.

If there was a lower rating I would give it. I cannot stress how awful my experience has been! In short: The internet provided was terrible and you cannot get ahold of customer service and once you finally get ahold of someone and cancel, instead of issuing you a refund that they acknowledge they owe you, they send you to collections while at the same time confirming your account has a positive balance and they owe you.

You call up to add services, they claim they are providing the greatest service for a competitive price and that is very untrue. Then you are told that you can cancel at any time but fail to inform you that you are responsible for paying the full month's fees even if you only use it for 6 days! There is no grace period to see if the service is actually as great as they claim! Then when the technician comes to install the Fios, and is directing you through the process of starting your service, they do not give you time to read the pages and pages of terms and conditions (nor do they provide it with your confirmation email when signing up for services so you can read it at your leisure). I am disgusted and horrified at my experience!

Horrible products and even worse service. My phone has not worked in a month and my internet is spotty at best including the wired connection. Service is impossible to get a hold of and when you do get an actual person, they are not only unhelpful but also flat out lie to you about when you will have someone come out. Don’t expect to be able to reach a human being to help you with a credit either. Do not use this service.

I have been a Verizon customer for over 20 years. I ALWAYS pay my bill early and ALWAYS overpay to keep a credit on my account. I recently received a bill with an extra $30 dollar charge. I was told it was a bill increase that could only be avoided by locking in to a @ year contract?!? REALLY?!? With my 20+ year loyalty and payment history??? I only gave 1 star because 0 was not an option. I'm having Xfinity installed next week. Goodbye Verizon!

I have been Verizon Fios customer for only 12 days and would NEVER recommend them to anyone. During my ONLY 12 days of service (LOSS OF SEVERAL CHANNELS) I called Verizon to dispute the programming because I don't feel that I should be paying for something that I don't get. They offered to adjust the programming, because when I did the order on October 15 2017 they have UNIVISION and affiliates, when the service was installed on October 18 2017 all those channels are gone which was big surprise for me, the next day I called and they explained that on October 16 2017 They no longer have those channels.

I ordered an upgrade to 940/800 internet service from Verizon from 50/50 which I had. The technician cam on November 1st 2017 and installed all the updated equipment but was unable to activate the service. I was told there was an activation to be done from the Verizon Office. Three days later I have no internet and no cable and after a half a dozen phone calls that have been as long as an hour or more I am no closer to getting my service restored. Verizon Customer Service reps have been frustratingly inept and completely unable to execute on my order. I'm now being told that the first order I placed was "broken" and I need to cancel it and place a new order with a new future date.

I have been with Verizon good for 10 years and the past 2 years their service is terrible, my monthly rate would increase every other month, they never gave me a discount, finally when I went to cancel they would not let me, finally I dropped off the equipment and got a receipt with confirmation, at this point they had no choice but to cancel my service. Well now it's been 2 months and they are still billing me for a extra month, unbelievable. I tried to call and they hung up on me twice, I cannot believe Fios service is so horrible, they also keep calling my cell phone so I finally mailed a copy of the receipt and confirmation number. At this point if I get another bill I don't know what to do, I have written proof that I handed in my equipment and cancelled. I don't know what else to do. I will never go back to them and my family and neighbors are cancelling them also.

Called customer service to renegotiate my plan, was promised a certain amount of channels and was told about a certain price. However, was shorted multiple channels and when I called Verizon and trying to get more money out of me to give me the channels that I originally requested and I was told was going to be within the price that was originally quoted to me. And they had the nerve to bash the sales girl who made the commitment to me who was very polite and in the business I'm in if you make a promise and you stand behind it you keep it. Verizon overpriced. Very very unprofessional to ask me for more money. I already paid too much for the service. They're not the only game in town anymore and they won't let me out of my contract now even though they screwed up and they admitted it.

They recently installed Verizon in our building. Our initial install had to be rescheduled because technician got delayed with other installations. The second install appointment also had to be rescheduled due to technician availability. On the third install appointment the technician knocks on the door and says that he has some bad news. He said "he would not be able to install cable today because the wires were in the hallway and needed to be spliced and there was no one available to do it." Needless to say, I cancelled my order. After cancelling the order I was told I would have to take all the equipment to UPS to return as they were not able to have the technician take the equipment. Piss poor organization and support. Would not recommend this company to anyone. This is the first time I have ever left feedback on a company.

We have FIOS and until recently have been quite satisfied. We listen to music a lot and could easily switch back and forth between the music channel and all the others. It was convenient and we liked it. To get the music channel or other channels you simply punched in their number. BUT several months ago, they changed that whole format. Now in order to get the Music you have to jump through a bunch of hoops and you CANNOT easily switch back and forth between Music and another channel number. It is a BIG nuisance! And to make matters worse, the QUALITY of the music has greatly diminished! It now hick-ups (or skips a beat) during every fourth song or so. This is NOT ACCEPTABLE. It's as though there is a scratch on a record that would cause the recording to skip.

Had service for three months. TVs freeze and pixelization, internet slow and pops off. Had three techs out and they blamed my TV, my laptop and their router was the because they now want to charge a fee for their mistake. They placed two separate routers in my home two months ago. They work horrible but yet now they want to charge me for an extender that they had here for two months prior and I have a yr guaranty on pricing and then tried to say an early termination fee but yet I’m not a two yr locked customer I’m month to month and they never honor the buyout pricing. I had to pay that off and was never given my credit from Fios for 224.00 I paid Comcast for early termination.

For the first time in my life, I cannot watch the World Series because the mega-behemoth Verizon cannot renew a contract with the local Fox Affiliate here in Lewes, DE. Therefore, I cannot watch the World Series, nor can I watch any Fox programming. They also canceled Antenna TV. To add insult to injury, they have not adjusted my bill, I pay the same extraordinary monthly sum even with the loss of one of the major channels in North America. My plan contract expires at the end of this month, and I can't leave Verizon fast enough. They are so big, they could care less. Me as well. I will send my $2,616 annual revenue to someone who hopefully is not too big for its britches.

I have spoken with multiple representatives and was told different things by all of them. When signing up for the service, I was also lied to or I would NOT have signed and started service with them. They lie nonstop just to get you to get into a contract and then overcharge. I spoke with a "supervisor" today and explained everything and he laughed... not very professional at all. I asked him to listen into the calls that I have had and he said they do not record everything and they only listen into some calls. No employee is being held accountable for the lies they tell and supervisors do not care at all. I have Verizon wireless which is why I went with Fios but I will never again buy into their crap and I will be sure I tell everyone about my experience so they do not get screwed over either.

I have been a Verizon Fios customer for 5 years and I would NEVER recommend them to anyone. During my last billing cycle there was a partial outage (loss of several channels) for many days (maybe about a week). I called Verizon to dispute my bill because I don't feel that I should be paying a full month’s bill when I only had partial service. Upon looking at my bill I noticed that it is higher than normal. My latest bill has a $5 late fee on it (I was about 3 days late in paying). I asked if it was possible to remove this late charge seeing as how I've been a loyal customer for 5 years. Not only was I told that they couldn't adjust my bill because of the loss of channels, but that they could also not remove the $5 late fee.

Verizon Fios is the most expensive service to have, it usually doesn't have issues but the cost is way too much. The channels are dictated by Verizon too.

I've had issues with being charged double for the same service years ago. It went on my credit, etc etc. Meanwhile I was told that it's been all taken care of. Four months ago I've moved and canceled my old account and activated a new one. It's been four months of calling to cancel and each time being told that "it's all canceled and I will get a refund." Today, the "supervisor" explained that he can only refund last month and I need to pay the other three because that's what it says in his "notes". Now, that basically means that everything I’ve been told was a lie and I've been calling for four months for what?? Verizon pretty much knows that they can lie and the customer cannot do anything about it. At this point I cannot do anything but give them extra money for three months of expensive package that was not used!

Good service and tech support. But watch out for billing, Verizon overcharges and tackle extra fees, surcharges and takes ages to get you discounts credited.

The using the automated function of the set top box it doesn't work. When you call customer service their audio-response system doesn't seem to understand anything and is ineffective. I've been with Verizon for over 20 years. We cancelled our mobile phone service due to ever increasing costs and lack of customer support and are close to doing the same with internet/TV and landline.

Worst customer service ever. After our house burned down they agreed to suspend our contract but didn't. Continued to auto draft our account for 4 months. Got the bank to stop it and they refunded the money. Then they reported us to credit reporting agencies as delinquent many months. Verizon refuses to fix this. They still owe us several hundred dollars. Credit score is low.

We were forced when analog was replaced to pick a cable company. Verizon is no better or worse than the others. It is a total ripoff. Most things are not worth watching. Programs are older than I am. We should not have to pay extra for boxes or channels since we are already paying for the service. The added taxes I pay is over $30. Someone needs to come down on these companies for their exorbitant charges.

We have used DirecTV, Comcast, and Cablevision, and I have to say Verizon Fios has been the best - as far as quality of service, vast selection, reliability, and prompt attention to any repair/maintenance issues. The price is moderate when you consider how much you get for what you pay. We have a bundle plan - receiving TV service, home telephone, and internet. Our monthly price is about $330 (we DO have 8 TV sets and numerous Fios boxes in our home), so this high amount of TVs and service perhaps justifies the price). We are far from wealthy, but even a financially poor family like ours does best with Verizon Fios, since there is high quality, and almost no troubles.

The service is horrible. I pay so much and have no channels to choose from. I am waiting till September and will switch back to Cablevision. Should have never left them to begin with. Verizon is the biggest scam going. Amazing these thieves can get away with this.

After 19 yrs. with Verizon Fios I finally had it! Verizon customer service agents have lied to several times when we renew the agreement or try to lower the price. They quote lower rate on the phone and you see different amount in the Bill. Here is my latest and final chapter with Verizon. April '17: I renewed 2 yrs. agreement. Agent name was Kara. I was repeatedly told that the agreement on discount given is for 2 yrs. However, Email confirmation showed that $30 discount given was only 6 months! When I brought this to Kara's attention, her answer was "I CANNOT CHANGE BUNDLE PRICE. However, appropriate notes are in computer. Your discount is good for 2 yrs. Your monthly bill will be about $113.00" October '17: Latest bill showed the bill went up by $30+ (from $113 to >$150). Upon contacting customer service I was told the price is AS QUOTED in email sent out an agreement in April '17. The discount is expired.

It is ridiculously expensive. They keep jacking up the rates. When I added a new box, they not only charged a higher rate for the new box, but they raised the rate on the box we already had. I called to complain, but got nowhere.

When I start up my computer to read my emails, it constantly drops and the list of available providers always has Optonline. Then I am unable to find my log in server for Fios.

The service provided by Verizon is adequate, but expensive. I pay almost $200 per month and I don't subscribe to any movie channels. I'm ready to get a Firestick and downgrade to internet and phone only.

When I moved in April 2017 from Hillside, NJ to Teaneck, NJ, I discontinued my Verizon cable and data service. I switched to another cable company. Despite this, Verizon erroneously billed for $366.58 on July 24, 2017. I called Verizon and spoke to a Verizon rep who told me the charge would be removed from my account. The next month, the amount still appeared on my bill. I spoke to another Verizon rep, who told me it might still appear for several billing cycles (though I can't understand why it should).

Fios has an excellent support staff who has always answered our questions and sought the best solution to our service problems. Fios is not necessarily the least expensive but it does offer you a great picture and service.

I pay for local tv and slow internet service at almost $150.00 per month and I don't get local news channels or even the Red Sox. I have to revert to the old days and listen on the radio. It's insane how expensive it is with NO customer service. Verizon is one of the worst companies ever created in the USA.

I have had Verizon Fios from the time it was offered in my neighborhood. I love it. They have the best customer service. Everyone has been very helpful and polite.

The basic is just that - and I think too expensive for basic. Plus rental on the boxes should either be lower or no charge. They are making money by the service.

I decided to switch cable companies after 16 years. I called Fios because it's supposed to be the best. I spoke with customer service agent Kyle for an hour. He indicated there was a $90 installation fee. When asked what it will take to sign up today I said I would not pay the fee; so he kindly agreed to waive the fee and we set up an appointment. I had the service for 30 days. During this time I had to call customer service multiple times and had THREE agents come to my apartment because it was not set up correctly and did not work properly. This caused much distress and created problems at work due to having to be out of office so many times. It finally got so bad I decided to cancel.

They opened my account when company was on strike. After strike over, the great deal we signed up for was null and voided resulting extremely high costs.

Little to no support for traditional landline phone service on the Verizon Fios network; long wait times for live customer service; idiotic self help online troubleshooters. Overall, lousy service and paying for a premium product.

Verizon rarely had outages. Customer service is always helpful even with the simplest questions. The equipment is also very reliable and lasts longer than Time Warner ever did.

I've been with Verizon Fios for Approximately nine years and find that its programming offers are better than DirecTV, its customer service is much better than Time Warner Cable and they have always been willing to negotiate a better price for me although the introductory fee is where my much less when I started with them than the price now.

How can such a large company run with such lazy lying incompetent uncaring employees? I'd guess it's the management that treats them worse. I started with Verizon Fios and now Frontier. What difference. My old bundle promotion expired in September so called them, they offered a great price but stated my Verizon equipment needed replacement. They made an appointment for a tech to come to me in 3 days. Well he was a no show so I called after about an hour long call. They informed me no tech was appointment had ever been made or needed. They had shipped equipment so I waited a week then called to get info on shipping. Well nothing had ever shipping but rep was so sorry and assured me he would solve my problem but I'd need to call back for tracking number. Today I did and as he promised my order was placed but someone had canceled it. This last call lasted almost 2hrs. Enough.

I find the service to be very good. A lot of channels to choose from. Clear picture and sound. People very helpful and it's now readily available.

10 yrs ago it started as a nightmare now it is pure hell!!! Lies, treachery, piss poor unreliable service. I pay $35.00 extra a month for electric to maintain a battery pack that does not work!!! Electric power goes off goodbye to emergency power for tv. Further our contract is over and they refuse to negotiate a new contract. My loyalty rewarded with $75.00 increase... Never again!!!

Verizon is all computerized so a person must go thru robo people to get help. Frustrating. They raise their rates in a fixed contract by saying the cable boxes went up. 30 dollars a month. When my contract is up March 2018, hurray. We finally have AT&T TV.

Customer reps are always helpful in solving technical issues, in some cases working with me for a couple of hours. Service is better than it was when we had Time Warner.

Overcharges and provides no info about TV shows and where (station #) it can be found. Internet is ok but now they shuffled TV to AOL with no support!

Too many channels that have no value to me and my family plus locked into a 2 year contract, but all the cable companies are the same. Have used at least 3 other companies in the past and always thought you pay too much for what you get.

Have too many channels that I don't need, paying for HD channels which I don't use & have too many sports, news, international, foreign channels that I don't watch. Can't choose what channels I want.

They are not helpful, expensive and could care less. They also have people who are non-English speakers who answer the phone and they are not in the USA. Most of the time I just hang up as it is impossible to communicate or understand the reps!

I've used Verizon for over a decade. Once I got it set up, I've never had a problem with it. I've renewed it many times. I only had technical difficulty once. They came out and put a new router in which resolved the problem. They didn't charge me for replacing the router and also replaced my battery pack at the same time because it drained down following a power outage which lasted a couple of weeks after a hurricane. Because it had totally drained down, it would not hold a charge for long during subsequent power outages. The speed is excellent. I even reduced the speed after my grandchildren no longer spent much time here. The price is reasonable.

Worst internet service ever! So slow I can't process images while surfing the web. Modem stops working. Have to power down and restart several times. Very frustrating. I guess I am being punished for not spending the big bucks for Verizon Fios' other services.

The service is overpriced for what you get. They charge a high monthly rental fee for the receivers. They will suddenly remove certain channels without warning.

Verizon is reliable, easy to use and of great value since I can do so much online. I think I'm being overcharged for their service though and had to drop Verizon telephone to lower my bill. The price kept creeping up higher and higher and when I called them about it, they did put me in a contract making my bill $14 lower, which I appreciate, but I still think I'm being overcharged. When I called to change my contract, they offered me a virus protection. I agreed to purchase it but never received the email confirmation that I was told I'd receive. So when I called them about it, they told me I had signed up for a special pro-tech support service that I neither agreed to or wanted.

I have had Verizon for several years, they are pretty much up to speed and clarity. I have not had any problems with their service. They are very prompt and easy to use.

Their customer service is probably the worst I have ever encountered. They simply do not care about their customers, unless of course you are upgrading. So I have had Verizon Fios for 9 years. Purchased a router from them. Have internet and TV. The cost of TV has been going up quite a bit over the years. I really do not enjoy paying for 200 channels when I only use maybe 5 of them. Whatever.

They tell you one thing, and then they do something else. I had called Verizon and requested help with lowering my Triple Play package. They did, but not for long. I even notified the Public Utility Commission regarding them, but Verizon told me that they stated everything upfront. I totally disagree. I miss the old antenna television that we used to watch.

Fios is ridiculously expensive. If you don't want to bundle they charge you an exorbitant amount just for Internet. They poked a hole under my house and left it open. They ran their wire through my tree just above head level. The installer did not do a good job. I had to restart the modem constantly. I was very unhappy with their service.

When it comes to internet, speeds aren't everything. Verizon sent a technician to install my new Fios internet. The installation took over four hours and cost $90. Just a few days after getting fios I noticed that my YouTube videos were not buffering reliably or were extremely slow and would default to 240p or 360p, being unable to play HD videos on a 50/50 speed connection. Turns out this is actually a widespread issue on Verizon's part (just look it up on the internet) - something wonky with packets being lost and upload speeds occasionally reaching 0 Mbps. My games would suffer from occasional network lag and I was actually waiting 20 minutes to buffer 5 seconds of video on youtube. I tried clearing the cache and restarting and checking the cables and everything to no avail.

Worst customer service I have ever encounter, I had to call several time to get my home internet working and every time they will try to sell my upgrade internet even though I had the same internet for the past 2 years. Am going 10 days with no internet. Now they still haven't fix the problem or try to compensate me for all the hours I have spent on the phone with them. Without a doubt worst service I had to deal with.

Phone has been out since Monday for a senior citizen. Called numerous times, was told there is some sort of outage in the area, then a hardware issue. They do not seem concerned that this is for an elderly person with health issues and needs her phone. There have been no storms or anything that this can be blamed on. Customer service rep is very rude and unhelpful. Every time we are told it will be fixed and a time is given, they pass that time frame. So far it has been well over 24 hours.

We previously had another company servicing us and we constantly had problems with losing internet service, as well as home phone service. Since changing over to Verizon FIOS 2 years ago, we have yet to experience any type of outages, or slow internet, or loss of phone service. They are excellent!

I like the speed of the internet service but customer service, it depends. Hate it when you get a person overseas. Can't understand them and that is frustrating. Nice when you get someone who speaks English. Still customer service is frustrating and on the phone too long.

We've had Fios for years and paid our bill on time every month. After talking with neighbors we realized that we were being overcharged for our bundle. When we called to have our bill reduced we were told it was nothing that we could change and no exception could be made. We then decided to switch to Xfinity for the same services for half the price. When we called Verizon back to cancel the service we were told we had a credit on our account and would receive a check. We then receive a bill the following month saying we owe $73.

Overall, Verizon FIOS is very good. Has been in my home for several years with little to no problem. Customer service has been great. It is somewhat expensive though.

My ex and I ordered Verizon Fios a few years ago. He wanted cable, and we all needed internet. When we moved two years ago, they offered us a package that included free premium channels. The ex left, and I called Verizon to lower the bill. The kids and I don't use the cable, so I said I'd like to shut off the cable. I was told I'd have a higher bill if I did that. So, I asked for a lesser cable package. The rep told me my only other option was a package $10 cheaper and she would offer me a $20 discount. Great.

Half of their representatives don't even know what they are doing and I am being kind by saying only half. Before you can even get to a rep, you have to deal with their lovely computer who wants to help you resolve your problem but never succeeds so finally it will transfer you to a real person. I refer to Verizon as my third cancer and they don't know what to say to that but that is truly the way I feel about them. If you get your problem resolved with your first call, you should consider yourself very lucky. I was one of the first people to get Fios and there were major problems in the beginning, so bad that their engineers used my home to try to figure out what the problems were and after a full day of them running around my home to check all the phones they finally figured it out and as compensation they bought me a new phone because the megahertz was not high enough. Anyhow, all of this was over 20 years ago.

I don't have the most expensive option, but there are times when my internet connection drops. And my less expensive option is still pricey on a budget. Customer service, in general, is lousy: automated help is time consuming and not always helpful. And in my residential building the Verizon servicemen I've encountered or observed have too often been rude and obnoxious. What is Verizon doing to make these guys so unhappy? Have been seriously considering a change...

Received my second bill and "emergency" phone call about FIOS billing. I was offered waived installation fee quoted as $90. I was told by sales person and later by installer that I would see the $90 on my first bill and to deduct that amount which is exactly what I did. After talking to customer service and FIOS supervisor, I was told there was no such offer and no "notes" in my "file" regarding fee waiver. I was directed to write a letter to the customer service team in NJ and then was offered to "split the difference " and pay $45.

I have had Comcast/Xfinity for as long as I can remember. Upon moving into a new condominium it is told to me that, sadly, Comcast doesn't cover the area I moved to. Nor are we allowed to put up a dish. Verizon is the only option. While I'm a little more than a bit peeved about this, I decided to go ahead with Verizon Fios. The tech not only was able to show up the next day, but he was early at that! This man is THOROUGH. He cares and it shows. He saw that the old Verizon wall battery box was painted around so he came to show me what it would look like and discussed ways around the old paint showing through.

I ordered Verizon internet service August 16th and that's when the problems began. They never sent me a confirmation email like they said they would so I had to call back the next day which if you have no account or order number is an absolute nightmare because YOU CAN'T SPEAK TO A REAL PERSON. Their automated phone system makes me want to pull my hair out. It's horrible. Then I finally speak to someone who tells me they'll send me the email and still I got nothing. Checked spam and everything. Then I find out (this has nothing to do with Verizon) that I have no phone jack in my apartment, so I had to call back and request someone to come and install it for me. The earliest date they could give me was Sept 1 between 11am-3pm. Over 2 weeks. Unbelievable.

I just bought a bundle package from Verizon, and I can't believe the escalation in costs from their original quote. No way am I paying it. No way. I called any number of times, and their staff just lies. Now they've told me that the exceptions team has removed $76.56 from the cost for this month and will contact me. Right. I've called a half-dozen times. They say that an email is coming. Their original quote to me was $98.69/month-- for phone, TV, and Internet/WIFI. That's with taxes, etc. That's all they're getting after this first month and a half. That's it. Their people have been nice, polite. But they clearly seek to get you off the phone by feeding you a pack of lies. A TERRIBLE COMPANY!!! Not sure what I'll do if this fails. Comcast, I hear, is no better. Maybe explore alternative providers. Unless you're rich and just don't care, I'd recommend staying away from these dishonest mega-providers of internet/TV service.

I called customer service in the afternoon and was informed it would be at least an hour before I'd get to speak to a warm body so I opted for the "promised" call back in an hour or so. I received a call at 12:09 AM that woke my entire family. How dare these morons pull a stunt like this!!! I called back the next day and to date have not received a call and it's now been three days. What an evil company. I'm working on finding another carrier and Verizon can take their contract and sue me.

If I can could give them no stars I would. We had to get support the first day we installed Fios Gigabit which they said would be waived. Our bill came and it was not waived. After countless calls they kept saying it was our fault and are making us pay for services they said were free. Verizon has the worst customer service out!

I have been trying to contact Verizon Fios for two hours tonight. Their entire system is automated and cannot accurately respond to questions that are outside their narrow capacity. After finally reaching a human I get forwarded to another department and the chain continues several times with me not getting anywhere over some fairly simple questions. The operators do not even seem like they want to help but just want to move on to another caller. This entire process is frustrating. At least Time Warner Cable has people that can actually answer a simple question.

Cannot block phone numbers from telemarketers etc.!! I called them over 20 times within a year and a half! I spoke to a tech last week. I can only block numbers if I do NOT get an email for every call?? CANNOT DO BOTH!! THEY PUSH ME TO PAY MY BILL!! PAY MY BILL!! BUT THEY WILL NOT FIX THIS???

I paid my bill a few days late and they a $40 late fee!! Then I paid up the entire amount and the very next month they slapped a $40 fee, so I called and customer service gave me a runaround. They are rude and they play you!! They are not truthful in any way, shape or form!!! From the very first day I got the service they lied about what I would get and the promotion I was getting!! Horrible company. Just horrible!!!

If someone really want to have Verizon service, I recommend them to hire a lawyer before agreeing to anything. My advice to them will be for them to record their conversation with Fios/Verizon customer service. They lie lie lie. Then get rid of evidence and send a text telling you to read the fine print. Crooks!!! Speaking to a live customer service rep. is pointless. Their words are to lock you in a contract. When you start being over billed and you ask about it, they will tell you to read the terms and conditions "the fine print". Their billing customer service rep. will say anything, but their words are bs. Record record record all conversations. They are in the business to mislead the consumers.

James from Birchwood, TN wrote exactly what my experience has been. I had 8Gb/month for $80. They talked me into "unlimited Data Plan". Now I pay $220/mo up to 10Gbs, then it's supposed to slow down to 3G speed. It just took me 45 min. to get online so I could write this review! Verizon is a bunch of lying cheats! Part of the last 45 min. was spent trying to get on Verizon's website so I could tell them what I think of them, I kept getting "Internet Explorer Not Responding", "Socket Error" (what ever the hell that is), "Program not Responding -- Closing Program". VERIZON UNLIMITED IS A RIP-OFF!!! After 10Gigs YOU GET NADA!

Lost my internet tonight and rebooted three times and still not working. Called customer service and I have been on hold for over 70 minutes and still holding. This is. It the first time this happens either...

Had FIOS for 4 years and loved the service good until recently. My home internet keeps randomly turning off and on saying that I am connected to wifi but can't access the internet. This is the second time I had to call customer service and have them restore service on my end. The first time took over an hour and this time almost half. I called in and was told by an automated message that there was an outage affecting my area and service should be restored in about 2 hours. But I have neighbors and friends only a few houses down that share the same box as I do and their service seems to work fine. I would know because I'm playing games with them until my net goes out and it's ONLY me. The customer reps tell me its something to with hardware but I made sure to check and do all the normal procedures.

A year ago I was approached by a Verizon sales person who offered me (insistently) an "great offer" to change from my then deal with Comcast (59.99 all channels I wanted and internet). the "deal" was for 2 years, faster internet, many channels and HBO/Showtime for 79.99. I never understood... that 6 months later INCREASED to 100 and THEN 3 months later to 125!!! And of course the first three months I had to pay installing fees (25 each month)... So now I have had chats, phone conversations with personnel at Verizon, who are very "empathic" but CHANGE NOTHING - one reduced my monthly fee by taking away all my channels!!! DECEIVING, difficult to reach, HORRIBLE services and I feel stuck. If you are thinking about this company and have choices DO NOT DO IT!

We are a small business. Verizon contacted us and threatened to Disconnect our phones if we did not switch to Fios. We have 4 different phone accounts and the reps at Verizon could not coordinate all the accounts and also could not guarantee that we would not be without phones. We had not choice. Verizon was sending threatening letters and voicemails saying they were going to disconnect us. So, we did make the switch which we also changed over to VOIP. Now Verizon is Charging us hundreds of dollars for disconnecting - even though THEY forced us to change. We had to get two new Verizon Fios telephone numbers and the installation was terrible. Since August 21st we have been having issues.

As many people are trying to do, I am cutting back on things I do not use. I found that I did not watch the premium channels that I ordered. I went online and clicked change for my TV package. The only thing I was how to add more channels. After searching for a number to call I held for about 10 minutes listening to awful music. I will try again tomorrow.

My husband and I had been with Comcast for years and beginning to get frustrated with the high costs as we are not big TV watchers utilizing TV for On-Demand movies, NFL and a select few cable programs so we responded to one of the hundreds of FIOS ads we were getting weekly. 99$ for "triple play" free HBO and DVR for one room. 200$ Pre-paid Visa card-which upon the set-up call was a scam as it applies to "in service movie purchase". That should have been my first clue to hang up but I was hopeful to save a little money. We scheduled a set-up, the guy came, gave us a box and a business card and left. No package with instructions for channels - whatever, we're adults. We can figure it out.

However, I cannot get them on the phone! How can they make someone wait for 2.5 hours? They need to hire more people!

I originally set up the online ordering for the Gigabit offer which also listed HBO included for 1 year, reg 15/month. The first bill showed different and was confusing so I called to ask why. They said it would be fixed but the second bill listed a dozen "feature" changes with charges and refunds for the bundle. They also are billing 15/month for HBO stating it is included BUT 15/month. They also charged an additional 50 dollars for UPGRADING my NEW equipment that I am renting. They also do not tell you that the STB is SPECIALLY designed so that it REQUIRES THEIR WiFi MoCa router which you additionally HAVE TO BUY OR RENT.

On 7/30/2017, I called Verizon Fios tech at (800) 837-4966 for Wi-Fi tech support. I'd waited for 1 hour and 45 minutes (from 10am till 11:45am) and still no tech to pick my call. This shows that Verizon is not concerned about their quality of service and their customers. Corporate profit is important; but with providing such unacceptable customer technical support services I think Verizon has crossed the line. Verizon has become too greedy.

A warning to anyone considering the Verizon unlimited plan for use with a hotspot or the Verizon internet 4G LTE, your speed will be reduced to 600 kbps when you use 10 gigabytes of data. Your speed will not be increased till your billing period renews. At the 600 kbps you will not be able to stream making your unlimited data useless! This is not being properly explained at the Verizon stores. Watch a few movies and do some windows 10 updates and you will find yourself running at less than 3G speeds. BEWARE!

I have been a Optimum customer for 16 yrs so I never really knew the other options available for me like Verizon Fios TV, internet, and phone. I've heard numerous complaints but I am the type of person to make my own judgment. I went ahead and switched to Verizon Fios after being misled to a 30 day trial no obligation and free installation. Sounds good right?

One year no service. On and off = home phone, fax, dsl. I had over 20 Verizon workers come out and did not repair anything. I live in a rural area. Verizon basically told me to get rid of their service and find another service which there is none. Cell phones don't work. No 4g at all. In one year I had the best service for 6 weeks then basically every time it was windy no service, I was never allowed to use the fax. It will not work since day one. It took verizon 4 months to hook up my house. I called every day and still no one came. I have no idea what to do. Verizon told me to get better cell phones and boosters and get HughesNet. I said no. So they stopped coming altogether. Worst service I ever seen in my life. It takes 3 hours to get a tech to come out. There is no foreman to see if the issues is cleared.

Discontinued Verizon Fios service. Over billed for final month. Last bill for >$200 was adjusted to $40.69. Was informed by Verizon not to pay a bill for more than $40.69. Never received a bill. Verizon turned the amount to a collection agency. Extremely poor billing practices. The FIOS service is overrated and expensive.

I called Verizon Fios trying to take off the phone service in my place. Because I don't have a jack in my place and even though I didn't want the phone service even if there was a jack there. The customer service lady tells me to have my landlord put the jack in since you don't wanna be charged for the technician. I said I didn't want it anyway. So the customer service lady says, "If we take the phone off your bill going to be higher than the promotion bill." I just hung up the phone. It's clear to me that Verizon Fios company only care about the money as they never informed me that they had another plan for tv, and internet for $55.00. As they wanted me to pay $129.00 for service that I did not have. I was being charged for phone service and I did not have a jack in my place. I will not ever get Verizon Fios again as they did not compromised me with a better service plan without the phone.

Fios/Verizon has caught me in one of their Bait and Switch Promotions. I ordered the Fios Package of internet, land phone and TV for $115.00 Sept 2016. Last month they started billing me $128. $13.00 more than my contract or $150 more for the year. I complained. They said they told me this when I ordered this package. They never told me this. Then they said they sent me an email advising me there would be this up charge in one year. I asked them to send me a copy of that notification and they did. HOWEVER I could not find this information in their EMAIL notification. It must be somewhere hidden in all their long maze of print. Everything else is out there in bold but this upcharge MIGHT be hidden somewhere in this maze of words making it difficult and impossible to find. FIOS/VERIZON are into a BAIT AND SWITCH Promotion.

I live in an apartment building. Fios is the worst. The speed is so slow I am able to leave the computer for hours and no connection to the web or Optonline tells me to log in. I do not have optonline.net. Fios has me in a 2 year contract that doesn't allow me to switch to Optonline which seems to be better and faster. I tell all my friends do not use Fios.

Be careful of signing up for Verizon's Unlimited Data Plan. It is, in my opinion, a fraud. When I signed up, I was told that after 10 gigabytes of use that the service would drop down from 4G to 3G. This is not true, the service choked down to zero at times and at other times, it is so slow, that it is impossible to use. I am not getting 3G but much slower and at times 0G (that is zero G).

When approached by a Verizon salesperson we decided to upgrade our service to faster internet. The technician had to install new hardware which cost $90. He came, he turned everything off, did the installation and turned everything back on. The TV and internet came on no problem, but there was no dial tone. He remained in our house for three hours but was unable to reconnect the phone. He wrote a ticket saying there was an outstanding problem with our phone and left for the day. He returned the next day and spent another two hours trying to resolve the issue until I had to leave the house.

I called to setup FIOS at a new property. There's an online only deal to waive $90 setup fee and get $10 off per month. The representative on the phone said that there was no need to start over online, she would just apply the discount. I get my bill after a couple of months and there's a $90 fee so I call. They tell me that they see the $10 per month, but the representative didn't write anything about the $90, so they won't honor it! I argue with the person and their manager for 45 minutes. They offer to give me $45 off. I try to explain to them that it's a matter of principle and they need to wipe off the full fee. The $90 off deal is still going on!! No luck, just unsympathetic, mean customer service.

I ordered Verizon DSL in Upper Marlboro Md in March and never connected it because, when I attempted to install it, the tech support informed me that the service offered in my area would not be sufficient for my needs. (I told him about my work requirements.) He told me to return the equipment, which I did, and that the service was immediately canceled. It was not. When I received the first bill, I called, and talked to customer service. They said it was straightened out and that I should not receive further bills. That was not true. It is July and I am still being billed with threats of "collection action." With each bill, I have called and spoken to supervisors who say there will be no more bills. The bills keep coming. Right now I am one hold with Verizon (28 minutes so far) waiting to talk to another representative.

I received promo mail to sign up for Fios, $39.99 (plus taxes & fees), with the $90. Setup fee waived if you signed up online. I called to find out what the taxes and fees would amount to. I found out it would be $10 + tax for the modem. I went online to sign up. I was interrupted by a chat box, requesting I stop filling out the online form, asking if a Verizon rep can call me. I informed them, I just got off the phone with a Verizon rep, I am online in order to avoid the $90 setup fee. They tell me it will be waived, and tell me I cannot signup online in my area anyway. I took a screenshot of this lie. They will have someone call me.

I was a long time customer of Verizon FIOS, internet and TV, I think around 12 to 15 years, my account number **. I have called in December of last year 2016 to inform Verizon that I am moving in January or February next year so my account will be closed, spoke with Tom ** who suggested that I UPGRADE to faster internet speeds and more movie choices. Since I have 2 more months to go, it's a long time to go so why not he suggested. But I don't use much internet and don't watch much movies, so I have declined but those guys are well trained. He insisted and tried every trick in the book to make me accept his offer. So I did. I said that this will involve another CONTRACT for 2 years so I don't need it. BUT TOM ASSURED me that Verizon stop using contracts and only operate on month to month basis. Stupid me I BELIEVED him.

Verizon Fios is supposed to be a major cable provider with a satisfactory business model, this is not the case in my interactions with the company. After waiting 3 weeks for installation, I chose the first time slot for installation. I had done some research comparing Cox vs Verizon, and had read some of the nightmares that were involved with Verizon's inability to do a timely installation but also got the feedback that the service was worth the one brutal day. Well the day was brutal, I chose the first time slot, and tech got there around 930 which was fine. The problem was that it took 5.5 hrs to hook up... granted there were some unforeseen issues with a certain type of 'snake' that was needed... but 5 hrs is 2 hrs too long even with those issues. That being said, I did not complain.

I am writing this letter after having spoken with the sales, billing, IT, help desk, and other Verizon departments to no avail about my Fios move/ installation. As a happy customer of Verizon since 2010 of Wireless AND Fios, I have never experienced an issue with you until now. I recently moved to my significant other's home which carried Fios internet and cable. I placed the order over the phone with a technician and explained the entire process. I will be moving and bringing my service and disconnecting the existing service in the home. I was told the triple play package provided us with the best deal with the most price breaks. I called several times to check to see if there was further action that would be needed prior to the cutover. I was told there was no action that needed to take place and that the existing service could be canceled as long as we showed proof of residency.

Verizon Fios stole money out of my bank account. When I called and tried to get my money back, even with a payment arrangement confirmation number stating the day they were supposed to take payment, I was told nobody could help reverse the bank account. Do not trust their automatic system!!! They are thieves with their prices in the first place but to top it off, they take unauthorized money on days you did not agree to. I switched immediately and I recommend you do too if you have this service! DO NOT USE THIS COMPANY EVER!!! Rude customer service people, thieving and prices are much higher than every other cable provider.

If I had option to rate them, it would be zero stars. Whatever Verizon offers on their website and send you through email and regular mail, they do not honor it. They entice customers with false advertisement hoping that they will trap you in a contract. The advertised Internet speeds are not available in the area (a very common answer) plus fees and taxes that are skyrocketing. I was told that on a package of $94.99 these fees and taxes were almost $62.

This has been an ongoing battle of calling customer service being on hold for hours with no results. I was told when switching to Verizon Fios what channels would be included with my package and how much it would cost with no activation fees. After my first billing cycle my bill was $70 more than mentioned as well as no channels which were supposed to be included. The representatives which I spoke to corrected the issue with the channels however still charged me activation fee each month!!! Spent about 5 hours total with representatives and supervisors and they state there is nothing they can do. On top of that there is a Verizon Fios pole about to fall onto my house. I've been calling about four months with no solid answer when it will get repaired or replaced. My neighbor has been calling as well. This is crazy! HORRIBLE, HORRIBLE CUSTOMER SERVICE.

Verizon requires you have a phone, then connected my phone that I didn't need and charges me 19.99 for the phone for a month and then charges 29.99 install fee and 2 weeks later I get the internet that is slower than a snail and is off more than it's on. Shop very carefully before you choose Verizon.

Very disgusted and disappointed with Verizon Fios service and practices. We went into a two year contract with Verizon Triple Play at $89.99 per month, as advertised for a custom HD package. However, after a year of service, Verizon changed its offering and could no longer support their offering. My basic bundle price jumped to $139.99/month + equipment + fees and taxes. I was obviously unhappy and spent several hours on the phone with C/S and C/S supervisors to resolve the matter. Finally, a supervisor understood that Verizon was unable to keep up the service package offering on which the contract was based, so I could terminate my contract without any early termination fees.

I learned today that retaining customers for Verizon is unimportant and they would rather focus on getting new customers. Wanted to downgrade my plan from triple play to just internet after being a valuable customer for so long since my needs have changed, little did I know existing customers have to pay $64.99 and sign up for a 2-year contract yet new customers get the same deal for $39.99 without a contract.

Tested over the first month, the best results I have gotten on our internet is 200 download, 20 upload. You read that right. Not 900/900, but 200/20. I was getting 280/15 at Comcast.

**: Under this order number the agent told me they will not run my credit report, and I need to verify some public security question to confirm that me, someone they got hold my SSN number and went and RAN my report. Now I have new inquiry on my repost, they say, "Sorry it's too late," so I canceled my order. Never trust Verizon again, they just lost one sale. LIED to people to get sale.

Verizon really needs to reevaluate the door to door sales program. I live in Maryland where these 12 year old look-alikes knock on your door two to three times a month to tell you how good Verizon's products are and why your current service sucks, their exact words. Today the 12 year old look-alikes were around again, I told them behind a closed door we weren't interested. They started by saying things like we have pizza and were selling girl scout cookies. Very immature salesmen Verizon is hiring. I hope Verizon continues to do stupid things like this that puts them out of business. The next time they show up, the cops will be called. Verizon hire more professional employees and stop your door to door sales tactics. We have internet now.

Recently, I had Verizon Fios installed at my house with the Triple Play Bundle. Since I was a returning customer, I shouldn't have to pay any installation charges. Yet, they made me pay installation charges of $90.00 ($45.00 for two months). After debating about the installation charges, Verizon agreed to remove the $45.00 charge for the first month. Then, after one hour, a problem occurred with the internet connection. I just talked to them about installation charges over the phone for half an hour. Now, I had to talk to them about this technical issue. So, they fixed that problem, however not efficiently because the problem still occurred.

When I first started with Fios... I had nothing but praises. Verizon Fios was the best thing going. I have been with Verizon for eight years plus. I never thought the service would go downhill to where I am ready to pay the fee to cancel. My remotes stop working... the first time they stopped, Verizon provided new remotes. The second time, they wanted to charge me 15 to 20 dollars per remote to replace. Email Address Change: Due to all the spam I was getting, and after following guidance from Verizon, I decided it was time for to change my email address. Verizon is the first company I have dealt with that REFUSES to change an email address. When I go to pay my bill I have to go through a long and drawn out process to pay my bill online. BTW, I am the only one on this account.

Four calls or chats - three hours time wasted. Trying to run a business and my internet is stuck on 3G. Went over on my data and you are punished by being switched to 3G. Four different service reps - four different excuses. Stay away from this company. I'm leaving asap.

Ordered high speed internet since my area does not support FIOS. The wireless modem came. On installation date, the technician even did not show up. I had to call customer service only to be told that they will not come over because of rain. Ok, I understand this is weather, but they just did not want to give a call beforehand for people who needed to leave work earlier to go home and open the door for the technician. The worst part is, the internet never worked! Internet light is off while the DSL light is blinking red.

I had Comcast before a sales rep from Verizon knocked on my door. I was moving shortly and told the sales rep that I would probably wait to get Fios, which had better internet, until after I moved. She said that she would move me for free so that I only had the one time installation fee. So, I recently moved and when I called they told me there was a fee to install. Of course I was perplexed and angry. The person handling my call, conferenced called 2 different departments and within 20 minutes we had worked everything out. They found a creative solution so that I didn't get charged an additional $90. Finally good customer service from a communications company.

Verizon canceled my order, then claims that it was never in their system (even though I received emails from them confirming my order), then tries to sign me up for a bundle that I didn't ask for, for a price that was twice as much as the original order. I received a flyer from Verizon for a triple play deal for $50 for the first year. The deal sounded great, so I immediately called Verizon and placed an order. I received multiple confirmation emails with my order and the monthly payment amount. With taxes and rental fees, the total came out to about $87. I scheduled a time for them to come and install and setup the internet and TV, and they told me they would be shipping the routers and TV box.

My wife and I moved together two and a half years ago and chose to try the Verizon Fios internet/TV bundle. We signed up a two-year contract which includes a FREE HBO subscription as a new customer gift. It was not essential to our daily use, but not bad to have since it's "FREE". At the very beginning, Verizon charged us some extra "installation fee" over 3 months which I didn't see in the original contract. The argument they had was that the total installation fee was divided into 3 installments, the "first-time installation fee" shown in the contract was only the first 1/3 of the fee. I felt cheated but decided not to argue with the poor customer service Verizon provided. The rest of the two years was OK, but...

I researched and asked "too many" questions before making the switch to FIOS and still got ripped off. I hate the customer service… They do not speak English well and don't resolve the problem. I have to get a tech to my house to answer a basic question. The remote control and TV menu interface is horribly confusing. I never got the premium bonus for signing up that was promised. When I called to have them remove that equipment I was informed that I was under contract and it would be $200 to break the contract. These guys are VERY SLICK!

As a subscriber to Verizon Fios for many, many years, our bill continued to climb and climb and we were paying over $250 per month for phone, internet (50/50), and TV which was ridiculous. We decided make a change. We called Verizon to get pricing for internet-only service. At that time, they quote us $59.99/mo to keep our same speed (50/50). Reasonable. So, we began the telephone number porting process to keep our same phone number with a new, less expensive, provider. The morning after the porting process was completed to the new provider, Verizon decided to TURN OFF our internet service without our consent. When we tried to connect to any website, a pop-up appeared on our browser claiming billing problems with our account which there were NONE. Our payment history is perfect and there were NO billing issues.

On Monday 5/22/2017 I spoke to customer service to inquire why my account showed I had 4 boxes when I only had 3. The gentleman helped me resolve the issue and I ordered a new box and router. I verified with him when the technician would be coming to my home. My husband left work early on Tuesday to wait for the technician and no one showed. When we called Verizon back a Mrs. ** in the escalation team stated there was no order even though we had an email and basically called me a liar. I explained everything that was told to me and wanted me to pay $100 to send a new technician. She was very rude and not willing to acknowledge that Verizon made the mistake. It is always a fight when dealing with Verizon Fios and I don't recommend them to anyone.

Our hotspot is faster than this... I finally called today and it turns out, if you have more than one Roku playing at the same time they fight for the signal. Ridiculous! That information would have came in handy when the tech asked what devices were going to be used. I made it clear, we had 1 computer and 3 Rokus... This is actually worse than Time Warner cable. I would love a refund and my disconnection fees waived. Actually... WE ALL DESERVE A REFUND AND $0 TERMINATION FEE.