Verizon Fios

A different technician arrives at 8PM and then says it's too dark to fix things and that someone will work on it in the morning. In the morning, I chat with Verizon, and they get in touch with the local dispatch, and turns out the dispatch supervisor doesn't seem to know anything about this case. Now we are scheduled for another appointment on 7/10 and I am worried that they again might not be able to fix it.

It is really annoying that it seems like there is no communication between the different techs, and every time they send someone different and we have to explain everything from the beginning. Also, we have been with Verizon over a decade and we were paying $44.99 for 50/50 when it looks like new customers get 200/200 for $39.99 and Disney plus. Really feels like they don't care about long term loyal customers and use us to fund these special promotions.

Thankfully I'm leaving NYC in 10 days and now I have to wait an undetermined time to speak to a Verizon Rep ("you will be telephoned sometime today"). WTF does that mean? It means that Verizon truly doesn't care about customer service in a prompt and friendly manner. I telephone Con-Ed and immediately spoke with a rep to have my electrical service shut off on my move out date.

Update July 2, 2020, I was finally able to find a 1-844-837-2262 customer service number from a verizon a Chat rep. Yes, the number isn't listed on their "contact us" page. I call and speak to a very nice rep in the Philippines. I need to show proof that I'm moving to an area that doesn't have verizon fios coverage (thank God). I have to upload "Proof" that I'm moving there at a Verizon website otherwise they'll charge me $144 cancellation fee. In addition because I'm cancelling July 12 vs before the end of my billing cycle (July 2) Verizon will charge me the full month of $117. They won't prorate this bill. ONCE AGAIN VERIZON FIOS IS HORRIBLE. THEIR CUSTOMER SERVICE IS VERY HARD TO REACH AND THEIR BILLING PRACTICES ARE SHAMEFUL. Buyer Beware.

We have had no issues with our other services until 13 days ago. Our internet services stopped working at 11 am on Thursday June 21st, then our landline and then our TV service stopped. Of course, when the internet stops then our Cell phones completely stopped working in our home also. Over the last 13 days I have called Verizon 18 times we had three techs come to our house (the first two could not come inside due to Covid) and they have still not figured out why their services do not work at our house. The area manager Josh ** does not return calls. If anyone has ever called in to an internet/phone/cable service provider, you would know how very frustrating and very time consuming it is. I have found Verizon’s on-line social media support to be incompetent, management ineffective and indifferent. The last tech just left yesterday with any of our services.

Verizon has left my family vulnerable, with no access to calling emergency services should we have a need, our alarm system depends upon our phone line so is useless without it and no one at Verizon cares. This has interrupted my children’s schoolwork that is now all online, my wife and I’s ability to work. We have now ordered services from Xfinity. Due to the monopoly Comcast and Verizon have on our market I am not very hopeful it will be much better. The DC Government has done a disservice to its residents by allowing this market monopoly.

My account was put into collections on 4/1, during the most chaotic time of the global pandemic. I received no emails that my account would be going into collections and to add to that, the amount that was listed in collections is more than I owed. I called Verizon's recovery and collections department several times to try to resolve the issue, and was met with attitudes, several failed call backs, and even at one point a fake email address. I paid the account balance on 4/15, not because I agree that I owe it, but because I didn't want my credit to continue to be harmed. Verizon didn't have the decency to even process that in a timely fashion. So over a month later I have no resolution, and a mountain of headaches. I will never give Verizon another dollar from my pocket.

An hour or so after returning the router my internet service was DISCONNECTED. I contacted the support via chat, and I was told when I returned the router It must have triggered the disconnection order and to get the service back I had to open a new account. When I called to get my service back I was transferred several times before I finally got someone who really tried to understand the issue and was able to help me.

Then a few weeks later received a bill from the old account charging me for the router I've returned. I have setup the automatic payment through my bank. So I called Verizon to ask for full refund, but the rep I spoke to was rude and insisted she would issue a refund but minus the tax. So I contacted my bank to reverse the charge, and I was able to get my money back. However, the following month they billed me again. Called customer service again, the rep was apologetic and she said she would cancel the bill and I could just ignore the bill.

The following month, I was billed again, so called again, the rep reviewed the account and said he would reverse the charges and also said that I was owed money for the early termination of the service when it was triggered when i returned the router. He even scheduled a follow up call, and he did the follow up call and assured me everything was okay and the refund was on its way. One month later, no refund and bill showed up again and today I found out I was reported to Experian. 5 months later still dealing with this, many hours wasted, and now negatively impacted my credit score.