Verizon Fios Reviews

They change rate and make mistake with their own billing and want consumer to pay for it. I shifted house on 27 June and was told my new rates after auto debit would $29.99 and I paid it for 4 months. I confirmed this over phone and have invoices to prove it. Now my bill has shot to $49.99 as Verizon Forward Discount is removed. They said I am not. I Didn't ask for any discount. I asked total payable when I moved in and was told 29.99. They make mistakes and want consumer to suffer. When I shifted I was looking for other providers. I took Verizon on as I was their client for 3 years and they gave me $29.99 rate. AND THEY REFUSE TO STICK TO THEIR OWN INVOICE AND RATES PROMISED. Alice the lady I spoke on billing was trying to put the blame on me.. As if it is my mistake.. Really bad customer services.

My service with Verizon Fios has been down for 21 days and counting. Customer service just gives you a runaround. They give you so many different stories about the cause of your outrage but no one comes out to fix the problem lousy service.

They do not have customer service. Cutting your cord is the only way to deal with their arrogance. I have been waiting on hold for an hour! Their AI powered customer service is totally useless. I'm done with Verizon Fios.

As far as the service itself. It's a reliable Internet Service with wicked fast speeds! But in order to get the service in a reasonable amount of time, reasonable price and good customer service is non-existent. As a matter of fact, the customer service is just horrible. Incorrect quotes, literally hours of time wasted because most agents don't read what you typed in chat or stated over the phone. And incorrect price quotes because their system is horrible at giving correct quotes or prices. Then, let's not forget the unnecessary "partial month charges/credits for services that were added/removed in middle of your billing cycle." Why when your new bill is automatically processed by their billing system. Here is an example... Just so I could take the advantage of the "Military Discount". It will take me 3 months to recoup the charges against me for changing the service. For my account it's $10.00 a month discount. BUT here is the prorated bill:

Literally every 25 seconds I lose signal on my tv. One out of 3 in home. Goes all through the wizard troubleshoot. It’s very aggravating as I never get through an entire show without this interruption. 2 weeks now. It should not be happening!!!!

I was sent a credit card for a refund for Verizon. I have tried 4 times to transfer this minor amount to my bank account and get kicked out every time (4 tries). I have written customer service for the second time and am still waiting a response. Seems like this would be easy but it is cumbersome and unreliable. Still waiting.

Verizon Fios' speed and price are good; however, anytime I needed to pay my bill, it seemed to be an issue and would take me to my Verizon phone and not Fios. Also, I am trying to return my equipment, and they also make that difficult. I was on the phone with 2 different representatives that told me my phone number connected to the account was incorrect, so they would not help me. Finally, when I went into my account, the only number I have (which was the number I was giving them) was the number associated with the account. They just seem confused and make things difficult. My sister, that has both wireless and Fios, has experienced the same issue. Not sure if it is because I have both Verizon Wireless and Fios, but I would not recommend it.

I do not have any FIOS routers, set-top boxes or DVRs in my house. I rent their cable card for my TiVO. Until a month or so ago, my bill for cable, phone, and Internet was $165, recently it has gone to $182 with no change in service and NO notice of the increase. I reviewed the channels that I am getting. We do not watch well over 80% of them. I thought I could choose the ones I watch and save some money. No way! My only choice to lower my total bill (TV, phone, internet) back into the $166 range was to get their lowest-tier TV service. In this I was asked to pick 5 channels (none premium) and that, based on that choice, I would get 125 channels of cable service. I could NOT learn what those channels would be until I started the service! I could change those five channels every billing cycle but again I could not learn which 125 channels would be provided until I activated and watched the service.

I am scheduled to have my Optimum tv service cancelled on August 1st. I wanted to switch to Verizon FIOS for 500 gig wifi. It was the most horrible, pathetic, aggravating, annoying, experience I have ever had. I called seven times to get the order placed. The order was "confirmed and finalized" all seven times. When I went back to confirm, I was told, all seven times, that no order was placed. I probably spent over 10 hours chatting with their order department because no one would give me a phone number to call. All of this after I already cancelled my Optimum plan. I gave up on Verizon. Now, I have to call back Optimum and have the initial cancellation request cancelled. Has anyone had the same horrific experience that I had?

Called Verizon FIOS today, 7/10/2023, to get information on a new FIOS bundle plan because my current plan had gone up in price to $237.65 a month. Verizon agent said I could have the same plan with the same specs because I was a valued customer for $221.23 a month and was sending me an email with the details. Well, I tried many times to click the links in the email to review the order and every time I got "504-Gateway Timeout." I called back, was put on hold for over 26 minutes, and when I clicked the links in Verizon's email again I got "The order you are trying to preview is cancelled (PA02)."