Verizon Fios Reviews

I’ve been on hold for 1 hour so far for help with my internet! What the hell is going on???? Almost $300 a month from I’m sure almost everyone who subscribes to your service ISN’T ENOUGH FOR A TEAM OF CUSTOMER FOLKS??? Your automated system asked me if I HAD ELECTRIC! If I didn’t I would have called the electric company!!!

Has anyone had problems upgrading to Verizon’s Fios new system? It is a steep learning curve. I have 4 TVs. Two of them are fine. One TV requires me to push the input button repeatedly to access the cablebox icon. The 4th TV claims there is no internet connection, even though everything else is connected to my network. This is a real PIA!! I’m ready to switch to Comcast.

Just got Verizon Fios installed and DVR not working. Tried calling 2 times, no one picks up. On hold for 2 hours. Tried text chat. They said they are working on it then disconnected the chat. Still not resolved.

I was approached by Verizon Salesmen outside of my house. They asked how much I was paying with present provider, stated $157. They stated that they could match, they proceeded quoting for over two hours going back and forth with their office, their tablet going down. Anyways, they came back with $ 173 with triple play after all discounts, with free Netflix, 5 year fixed price and gift cards. Sounded great till I got first bill quote, right after installation, bill was $236.97. I immediately called to question bill, told no free netflix and I have to apply to different programs to get the discounts. Too much of a headache, so I cancelled. I received a prorated bill of $23.64. I tried and still trying to have that cancelled, for the principle of it, but their customer service is adamant that the bill is valid.

Verizon FIOS TV is TERRIBLE! We experience intermittent screen freezes, complete outages with the error “VMS Service not available”, and the absolutely TERRIBLE Google software. What moron thought that this Google software would make FIOS TV great? The customer service is also terrible, but that's how it has always been. The automated customer service is the worst! I’m looking to quit Verizon FIOS after using it from its initial rollout.

Loudoun County, VA. We have lost service twice in a month and they blame it on our cheap plan when we call, trying to upsell. But we have no Internet, speed is fine unless it's raining. Which they say is impossible. They wouldn't send anyone out to investigate that... But the two outages lately (the first being wire cut by construction down the street), the second we don't know yet, would apparently be fixed if we spent a hundred more a month... For speeds we don't need.... Anyway 5 hours of AI hanging up on me before a real person. No thanks, I'm done. Switching as soon as the competition can get installed. Calling tonight. They can't be worse.

We only had Verizon Fios for a few months and now it has been almost two days that the internet is slow. Called CS, after a useless half hour dealing with IA generated CS, I was connected to an "agent". The guy acted petty and in more than one occasion sort of treated me like I was dumb for not getting what he was saying, while in most of occasion he did not realize that I was doing exactly what he was asking. At some point I was like: "maybe is better if someone comes and fix things in person", he was like: "no, no we can fix most things via remote"... In the end he couldn't fix a damn thing... But kept acting rude.

I’ve been a loyal Verizon Wireless customer for over 20 years and always received exceptional service—until now. When I got an offer from Fios, I made the mistake of trusting that same level of service would carry over. I left a perfectly good internet provider based on my past experiences with Verizon, and it has been nothing short of a nightmare.

It took months of frustration, multiple disputes, and three separate complaints (FCC, CFPB, BBB) before Verizon finally acknowledged and corrected an error involving equipment I returned in December. Despite repeated assurances from customer support that the issue was resolved, I was wrongly reported as delinquent to all three credit bureaus — damaging my near-perfect credit score.

Verizon Fios sent me a link to pay my last bill and then literally made it impossible to make the payment through that link. When I called them they sent me to THREE places for my cell phone service who could not help me with the FIOS service in whatever country they have their customer service to pay the final bill prior to finally sending me to the U.S. service call center where they charged me the extra $3.50 to pay the final bill. Don't get FIOS. They are a total hassle and rip you off.