Verizon Fios

We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and business related so it is very important to us.

Pricing is extremely high besides that, and the complications of discontinuing services. Many companies I dealt with in the past, but this company has it hands down! Verizon is the only company who l see myself in dealings with. The best to ever do it. Yay Verizon!

Honestly, the only thing I can complain about is the Tech who installed the thing. And I wouldn't even call it a complaint. He didn't necessarily have the people skills, but he was good at what he did and ended up going above and beyond. The signal is great, the speed is great, and it's all at the price of $55 a month. There are a TON of bad reviews here, and I'd like to urge anyone reading this to consider the fact that 1 out of 10 people who received good service will write a review about it, but you best be sure that 9 out 10 bad experiences will be voiced. I am very pleased with my service and haven't had a single issue in 9 months of having the provider.

Their customer service is not good. You can hardly ever get someone to answer the phone. The waiting time sucks. They call you back sometimes after more than an hour. Once somebody answers they are fine.

I am currently happy with what Verizon provides for a basic price, although most of the better-rated shows are on channels I must pay more to receive - not worth it for me! I can entertain myself in other ways - my cable bill is high enough!

I have been a customer of Verizon for over 20 years. Two years ago they replaced a bad router at no charge. I was told my two year old router had to be replaced with a router that was 5G capable. This time Verizon wants to charge $199.00, or I could pay $12.00 per month until it is paid off. It makes me think that Verizon somehow is disabling old routers so we are forced to buy their new router. I could be wrong but there seems to be a number of router complaints recently.

So when it was first connected it was great, for about 4 months. I signed up for the Gig service, and was informed that they could not guarantee speed as long as I was using wireless, but expected me to get >300 mb/s which I did... fairly consistently. Then four months into it, my speeds began to drop, significantly until I was getting about 20 mb/s. I worked through their automated troubleshooting, as well as their over the phone/technician troubleshooting. All to no avail. I then asked to have a technician come to my home to see what was causing the issues, and I was told that they do not send techs out for "wi-fi problems" and that as they do not guarantee wireless speeds, I was just going to have to accept <20 mb/s speed.

I had the worst experience today waiting for the technician. He didn’t come on scheduled time. After I called customer service, the representative was totally rude. She said my appointment was changed to a different time frame. With attitude! So how come nobody told me about it??? Then she put me in a long hold. I called again and was told the technician is only few minutes away. And of course he didn’t come... I don’t recommend Fios Verizon to nobody!!!

I've had to contact customer support for two separate issues over the past two years to resolve account issues. These issues were created by Verizon. Each time, it took several conversations (each conversation lasting more than 1 hour) over the course of several weeks to finally get resolution. In these conversations, the agent would constantly appear supportive and understanding and yet provide false information and ignore previous assurances. Only after really pressing (asking for a manager, threatening to end my subscription) would the agent then offer a resolution they previously said was not possible. While the financial cost of these issues is marginal in the long run, at some point it becomes a matter of principle and decency. I would immediately cancel my subscription with Verizon but the thought of getting on another support call to do so is currently unbearable.

Since December for a large majority of customers the whole network protection part of the FiOS application has not worked. We rent a router from Fios for this use/purpose. After spending a combined total of eight hours on various service department calls we were ultimately told they realize it’s an issue and they do not know when it will be resolved. Biggest problem was that the individual departments had absolutely no idea what the other departments are doing, seems like a significant lack of knowledge sharing between groups. Resulted in a large amount of time wasted resetting routers, installing, reinstalling applications, etc.

My fiancé and I were approached by a young man going door to door working for Verizon. He made grand promises about Verizon which may be or may not be true. Our experience unfortunately was the opposite of what he praised. We agreed to have an installer come into our home and install Verizon’s equipment. He did so in approximately 7 hrs and then left. Come to find out the internet was never tested nor functional. Wires were Stapled to my wall not straight but in a zig zag pattern. Devices in the living room were poorly placed and tens of feet of wire in knots and rat's nest behind the tv (which is seen from public view).

I was a client of Verizon for 17 years, I know that all the bad expressions that are known fits me... then you know why I am writing this note. I never check the charges on the monthly receipts, I thought the representatives helped me with the arrangement of monthly payments when I could not pay, I trusted blindly Verizon.

I'm a Fios customer for a year, my experience is very disappointing and frustrating for the following reasons: Fios Gigabit is just a name, is slow. For gaming is the worst internet. Frustrating for my kids. Keeps disconnecting every night. I have to unplug and plug the electrical surge to reconnect. When I work at home, keeps disconnecting. I called customer service, they try to fix it remotely, it works for 30 minutes and disconnect again. I told the representative I need a technician, he said probably I have to pay $100 for the tech visit or he tries to sell me a $15 protection to not pay $100 tech fee. I didn't do anything to the router and they try to blame me for their malfunctioning system.

Last Thursday Fios internet went down. Called customer service. After spending 2 hours on the phone with them trying to fix problem remotely had to schedule repair appointment by technician. Earliest available appointment was for Saturday. On Saturday two technicians arrived, after spending about 2 hours and replacement of ONT and wires fixed the problem. Internet was up for 24 plus some hours and then went down again on Monday. Called customer support again. They suggested to replace the router. New router was delivered on Tuesday. Plugging in new router did not fixed the problem. Called customer support again. Tech visit was scheduled for Wednesday. On Wednesday new tech arrived at the house and after spending 2 hours and replacing everything that previous tech replace problems was fixed - internet was reconnected. 2 hours after tech left internet went down again.

I signed up for Verizon Fios home internet service 3 years ago, when they had a special promotion for $39.99/mo. The promotion ended after 12 months and my bill went up to $69.99. Then after that first year, my bill went up to $95.99. When I called and asked them if they had any promotions to lower my bill, they said no. I vowed to switch back to Comcast after that, but then just got too busy with life. I finally switched this week, and tried to end my Verizon service, but they say I am on a plan and will have to pay early termination fees? What sort of plan was I on that I did not sign up for or even know I was locked into, that is basically charging me $100/mo for 100 mbps internet (not the 1G service)??

I came to Fios after years with Xfinity. One thing I don't like about fios is that they make you pay for everything on demand. They barely have any shows I can look at for free unlike Xfinity which had a lot of shows I can binge watch on demand. Fios better get with the program!

I have to admit that the service that Verizon offers is excellent. But they price gouge with every time your contract comes up for renewal. I'm sorry but a 35% increase for the same thing is NOT reasonable. I've been haggling with them online and by phone for days because I don't really want to change my service. But $50 more a month for essentially the same thing is outrageous.

Came home to no internet or cable. After waiting 20 minutes on hold the customer rep (using title as joke) t, the agent keep asking me for account number. It's hard to get account number when you do paperless and don't have internet to log in. The rep couldn't comprehend what I was talking about. After another 15 minutes of this, I tried to give her my home address, but she couldn't even spell "drive". After 45 minutes of waiting on hold and talking to someone from somewhere, I went to my neighbors (they have Comcast) and logged on and finally issue resolved. Looks like Monday I'll be switching back to Comcast even though I prefer Fios....

No one at Fios knows what the other department is doing, or else I wouldn't have to call one department or the other and getting runaround and/or get disconnected. I referred someone to their service and I still have NOT received the gift card.

I signed up for 100mbps plan with auto pay to install Fios internet on May 18 2019 for $39.99. But the plan that got activated after service installation is Gigabit. I don't know what happened. I have the proof in my email what I actually ordered. I contacted your customer service on May 18 2019 itself when I figured out Gigabit plan is activated. I told your customer service the original order # and are saying I never ordered that and it's not in their system. So they are not believing me.

We have been a long-term customer of Fios, and really like the service, as well as the technical support branch. Customer service is pretty terrible, but maybe you can avoid the pitfalls we had with these lessons learned: #1 Buy your own router - we got a good one for $60 on Amazon, after years of renting theirs for $12/month. They automatically add that rental fee in if you don't tell them. #2. Never believe the chat people if they tell you they will send you a confirmation email in 3-4 days, or if they tell you they are going to waive a fee (which they may offer to, but then don't).

I attempted to switch to Fios from Optimum bc of promised lower billing for internet service. The tech came to my house and left without installing anything. I'm certain he went to the wrong house because we were in the front yard ALL day. When I received a text saying, "Sorry we missed you," I attempted to contact them immediately to see what happened. The apologized and gave me a new window from 2-4. The tech NEVER showed up and no one called. When I attempted to call them again this is where is all went south pretty fast. It has been 3 days and I have not been able to speak with a human being. NO was able to help. I was switched to a different department EVERY time I called and ended up in a dead end voicemail or automated hell. After about 6 hours of attempts I gave up. I will NEVER deal with Verizon FIOS again. Good by and good riddance.

I have been with Verizon for a number of years and I have always been very satisfied. I upgraded my Internet on March 26th through their "helpful" Chat option. We negotiated and went back and forth on terms and internet speeds. We finally came to the activation part and I received an email with the cost and there was a charge for $149 setup fee. I asked if it was possible that a loyal customer could have this removed as a courtesy. The person assisting me checked with someone and came back and said yes. (Apparently this was the first lie) He said go ahead and approve the order because it cannot be removed until after the Order has been signed.

I found the advertised low price misleading, and to get the price comparable to my old service I now have fewer good channels. The service also "blacks out" for a few seconds consistently on one of my boxes. I replaced the box, still same issue. Makes watching in my main TV room unbearable. This was not the case with my last provider. Finally, the internet, despite being advertised as faster than my old service, really isn't. I was forced to rent the Verizon router and it's not nearly as good as my old Netgear router. So costs go up, experience goes down.

Well where is it??? I'm not doing FAQ. I'm not doing automated. I have a document outlining the issues with wireless and Fios. If there is no resolution, and it must be handled by a SINGLE POINT OF CONTACT! No wild goose chases. No time, no tolerance, no patience for that! Not resolved and adjustment made in one week, and I will call to get the director of your consumer relations to email or fax the document with the issues, I will be pulling the plug, and expressing the issues in detail all over social media.

Verizon has bad business practices: After one year, Verizon increases my monthly fee without advanced notification. After I realized the change, I called to request the fee to be the same as rate published on their website for new customers, they refused. When I canceled the service, they still charge the full monthly fee despite the fact they only provided service 5 days out of 30 days.

After being sold nonsense and promised that we would have the same current package that we did with Optimum at no extra costs and our bill *would be better*, should have known this was all a lie. Terrible customer service on top of it all, telling us we had to buy extra things, soon our bill jumped from 146 to 180+. Needless to say we switched back to Optimum. My advice is to tell salesman not to promise things the company can’t keep, and Customer Service - step your game up.

During two attempts to upgrade my wireless router I was not given the full details. During my first attempt the customer service rep told me I was getting a free router. I just had to approve the contract via email. When I looked at the contract there was a rental fee that he did not disclose to me. When I confronted them the response was this is a legitimate charge and refused to address the fact that is wasn't disclosed up front.

I recently moved to a new apartments where only Verizon and Spectrum can be used. I chose to go with Verizon Fios being that my wife is a 15 year customer of Verizon wireless services and she also convinced me to switch from T-Mobile to Verizon. I had the Fios service for 3 weeks and decided to cancel the service for the following reasons. Bad/ wrong installation, Buffering and delayed picture. After informing Verizon that I was cancelling services I was promised a full refund on a RECORDED LINE and was told I will receive the refund for services paid ($303.00). I never received the refund or a follow up call as promised. A rep and his manager promised and ensured a full refund. I never received anything.

I spoke with a representative as soon as one of the promo contract was over and was told the bill went down for being a customer. However, when the following month bill came, it's more than what the first representative had told me! I was billed $10 more than what was told! Then, immediately, I called Verizon Fios for the bill issue. I got to speak with the supervisor, Jim **, and he helped me out with the cost down and advised what the cost will be for April and May bill will be the price for the rest of months until Feb 2020.