Verizon Fios

Verizon Fios Reviews

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Overall Rating3.8 out of 5
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About Verizon Fios Reviews

Verizon Fios is a 100% fiber optic network providing customers with high-speed internet. Fiber optic cables allow data to move at some of the highest upload and download speeds available. Verizon offers fiber optic internet, TV streaming and home phone services as individual services and in bundles. Fios is shorthand for the full title of Fiber Optic Service.

Pros & Cons


  • Fast upload/ download speeds
  • Can bundle with other Fios products
  • No annual contracts


  • Only available in certain states
  • High installation fee

Bottom Line

Verizon Fios offers some of the fastest internet speeds available. Customers can choose a package that fits their needs and budget. Bundling with TV streaming is available. Verizon Fios is only available in select states.

Featured Reviews

Hummelstown, PA

We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and ...

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Chandler, AZ

I’ve used Verizon as a service provider for over 10 years and would happily engage them for all communications service. Without doubt they are far superior to most others and shou...

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What is Fios?

Verizon Fios is a fiber optic service that provides internet, TV and phone services.

The company offers several plans so you can find one with speeds that work for your household. Whether you and your family love to stream movies, play games online or just browse the internet, there’s a plan that fits your needs. This includes the option to bundle streaming television into your package.

Verizon promises customers will experience uninterrupted streaming, less buffering and easier sharing. It can also handle streaming 4K ultra-high definition video. This makes it a great service for households with many users on multiple devices.

How does Fios work?

Verizon Fios uses a fiber optic cable to transfer data for your high-speed internet. Fiber optic cables are delicate components made of hundreds of strands of glass about the size of a strand of hair. With this technology, Verizon says music, videos and photos can load as much as 25 times faster.

Getting Verizon Fios installed is an easy process. The service can be ordered online, at which point you set up an installation date. On installation day, the Verizon technician installs the optical network terminal — the equipment that translates the data from the fiber optic cable — and the router. The technician also adds any necessary wires or wall jacks.

Verizon Fios prices

Verizon offers several Fios plans to choose from. There are internet-only plans that generally range from $39.99 to $79.99 monthly, depending on the download speed. Fios plans, including television channels or online TV streaming, typically fall between $39.99 and $90 plus taxes each month.

Verizon also offers mix-and-match options to help you find the package that suits you. These options let you choose your internet speed, TV channels and extras, such as home protection. There’s a $99 installation fee unless you sign up during a promotional period. Verizon no longer has annual contracts, however, so you’re not locked in long term.

Verizon Fios FAQ

Is Fios free with Verizon?

Fios is not free with Verizon. Your cost will vary based on the speed you choose when you purchase a package. There is also an installation fee.

Where is Fios available?

Fios is available in select cities in New York, Maryland, Virginia, Delaware, New Jersey, Massachusetts, Pennsylvania and Rhode Island and Washington, D.C. If Fios isn’t available in your area, Verizon’s high-speed internet might be offered.

How can I get Verizon Fios?

If the service is available in your area, you can order Fios online. You can access the app once you purchase a plan. A technician then comes to your home to install your Fios box and cables.

Is Amazon Prime on Fios TV?

An Amazon Prime app is not currently available on Fios TV, but customers can find other online streaming apps like Hulu or Disney Plus. Verizon also has a Fios on-demand service that lets customers find popular movies and TV.

Is Verizon Fios good?

For those who live in areas where Verizon Fios is available, the service is a great choice. Unfortunately, Verizon’s Fios availability is limited to certain cities in Northeastern states. No annual contracts mean that if you’re not happy with your choice, you don’t have to finish a contract before changing your package. Whether you only need internet service or are looking for a TV and internet bundle, Verizon has a suitable package and is worth checking out.

Verizon Fios Reviews

ConsumerAffairs has collected 3,489 reviews and 4,787 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 25, 2023

They change rate and make mistake with their own billing and want consumer to pay for it. I shifted house on 27 June and was told my new rates after auto debit would $29.99 and I paid it for 4 months. I confirmed this over phone and have invoices to prove it. Now my bill has shot to $49.99 as Verizon Forward Discount is removed. They said I am not. I Didn't ask for any discount. I asked total payable when I moved in and was told 29.99. They make mistakes and want consumer to suffer. When I shifted I was looking for other providers. I took Verizon on as I was their client for 3 years and they gave me $29.99 rate. AND THEY REFUSE TO STICK TO THEIR OWN INVOICE AND RATES PROMISED. Alice the lady I spoke on billing was trying to put the blame on me.. As if it is my mistake.. Really bad customer services.

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Reviewed Sept. 15, 2023

My service with Verizon Fios has been down for 21 days and counting. Customer service just gives you a runaround. They give you so many different stories about the cause of your outrage but no one comes out to fix the problem lousy service.

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    Customer Service

    Reviewed Sept. 1, 2023

    They do not have customer service. Cutting your cord is the only way to deal with their arrogance. I have been waiting on hold for an hour! Their AI powered customer service is totally useless. I'm done with Verizon Fios.

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    Customer ServicePricePunctuality & SpeedStaffReliability

    Reviewed Aug. 28, 2023

    As far as the service itself. It's a reliable Internet Service with wicked fast speeds! But in order to get the service in a reasonable amount of time, reasonable price and good customer service is non-existent. As a matter of fact, the customer service is just horrible. Incorrect quotes, literally hours of time wasted because most agents don't read what you typed in chat or stated over the phone. And incorrect price quotes because their system is horrible at giving correct quotes or prices. Then, let's not forget the unnecessary "partial month charges/credits for services that were added/removed in middle of your billing cycle." Why when your new bill is automatically processed by their billing system. Here is an example... Just so I could take the advantage of the "Military Discount". It will take me 3 months to recoup the charges against me for changing the service. For my account it's $10.00 a month discount. BUT here is the prorated bill:

    Estimated Monthly Subtotal $20.74

    Change in Service and Partial Month

    'Includes partial month charges/credits for services that were added/removed in middle of your billing cycle."

    Services Added 500 Mbps 3.0 - 12 days $32.00

    Military Discount - 11 days -$3.67

    Change in Service and Partial Month Subtotal $28.33

    Estimated Bill $49.07

    So, in order to take the lower plan and take advantage of the military discount of $10.00, Verizon Fios charged me $28.33 to make the change in service and take advantage of the Military Discount. I'm a senior with limited income. My objective was to lower my bill not put me through an unnecessary hassle of changing my service. WOW what a rip off and horrible customer service in order to take advantage of the Military Discount. It was a lengthy process just to get to figure out how to take advantage of the discount. The agent must have been helping other customers at the same time as his responses were slow as hell. I now cringe at the thought of having to change anything on my account as they will most likely screw it up and waste my time. I WOULD NOT recommend them and would NEVER EVER consider them for my wireless service.

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    Reviewed Aug. 15, 2023

    Literally every 25 seconds I lose signal on my tv. One out of 3 in home. Goes all through the wizard troubleshoot. It’s very aggravating as I never get through an entire show without this interruption. 2 weeks now. It should not be happening!!!!

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    Reviewed Aug. 10, 2023

    I was sent a credit card for a refund for Verizon. I have tried 4 times to transfer this minor amount to my bank account and get kicked out every time (4 tries). I have written customer service for the second time and am still waiting a response. Seems like this would be easy but it is cumbersome and unreliable. Still waiting.

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    Reviewed Aug. 10, 2023

    Verizon Fios' speed and price are good; however, anytime I needed to pay my bill, it seemed to be an issue and would take me to my Verizon phone and not Fios. Also, I am trying to return my equipment, and they also make that difficult. I was on the phone with 2 different representatives that told me my phone number connected to the account was incorrect, so they would not help me. Finally, when I went into my account, the only number I have (which was the number I was giving them) was the number associated with the account. They just seem confused and make things difficult. My sister, that has both wireless and Fios, has experienced the same issue. Not sure if it is because I have both Verizon Wireless and Fios, but I would not recommend it.

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    Customer Service

    Reviewed Aug. 3, 2023

    I do not have any FIOS routers, set-top boxes or DVRs in my house. I rent their cable card for my TiVO. Until a month or so ago, my bill for cable, phone, and Internet was $165, recently it has gone to $182 with no change in service and NO notice of the increase. I reviewed the channels that I am getting. We do not watch well over 80% of them. I thought I could choose the ones I watch and save some money. No way! My only choice to lower my total bill (TV, phone, internet) back into the $166 range was to get their lowest-tier TV service. In this I was asked to pick 5 channels (none premium) and that, based on that choice, I would get 125 channels of cable service. I could NOT learn what those channels would be until I started the service! I could change those five channels every billing cycle but again I could not learn which 125 channels would be provided until I activated and watched the service.

    Furthermore, I could not start the service until I went to NJ and picked up a set-top box from them and activated it. I have two weeks to do this task. I told them I did not want a box. They said it was free. I said I did not care, I did not want it. They said you have to install it to get the new service. I could unplug it afterward and keep it and they would not charge me $10 a month for it. Alternatively, I could drive back to Jersey to give it back to them.

    They said I was going to get 300mbps Internet where I currently have 150; however, to get this speed I need to use their free router. I told them I have a highly capable commercial router and that their router would not work for my needs. They did not care. So I will have a "free" router and set-top box that I will not use. I have been stewing about this all afternoon and decided to vent here. Depending on what service we get, we may become a chord cutter relative to cable TV. Over $2000/year for Cable TV, internet and phone service just seems like too much to me.

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    Customer Service

    Reviewed July 17, 2023

    I am scheduled to have my Optimum tv service cancelled on August 1st. I wanted to switch to Verizon FIOS for 500 gig wifi. It was the most horrible, pathetic, aggravating, annoying, experience I have ever had. I called seven times to get the order placed. The order was "confirmed and finalized" all seven times. When I went back to confirm, I was told, all seven times, that no order was placed. I probably spent over 10 hours chatting with their order department because no one would give me a phone number to call. All of this after I already cancelled my Optimum plan. I gave up on Verizon. Now, I have to call back Optimum and have the initial cancellation request cancelled. Has anyone had the same horrific experience that I had?

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    Customer ServiceStaff

    Reviewed July 10, 2023

    Called Verizon FIOS today, 7/10/2023, to get information on a new FIOS bundle plan because my current plan had gone up in price to $237.65 a month. Verizon agent said I could have the same plan with the same specs because I was a valued customer for $221.23 a month and was sending me an email with the details. Well, I tried many times to click the links in the email to review the order and every time I got "504-Gateway Timeout." I called back, was put on hold for over 26 minutes, and when I clicked the links in Verizon's email again I got "The order you are trying to preview is cancelled (PA02)."

    Called five more times during the next two hours and finally someone answered at 5:30PM. Jeff, the agent, said the previous agent's order put me on Auto Pay and deleted the DVR service. The new plan Jeff offered was $20 MORE a month without Auto Pay and the DVR. I told Jeff to cancel the order review and I would keep the FIOS plan I currently have for $237.65.

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    Verizon Fios Company Information

    Company Name:
    Verizon Fios