Verizon Fios Reviews

As a senior on social security, I was offered the Lifeline service. Along with that was the added incentive of a Samsung smart TV, 2025 43". The tv was shipped by Samsung 3 months later, and the screen was completely smashed. There was no damage to the box at all, and UPS delivered it with care. I called Verizon customer service, and after no less than 4 transfers to different departments, I was told it wasn't verizon's problem, and to make a claim with Samsung. So I called Samsung. I sent a picture of the broken screen. I was told, "Not our problem, take it up with Verizon."

I’ve had ongoing issues with Verizon Fios customer support, and the biggest problem isn’t even the service — it’s the attitude. When contacting customer service for help, representatives were dismissive, impatient, and unwilling to properly listen or resolve the issue. Instead of feeling supported as a paying customer, I felt rushed and talked down to. Problems that should have been simple took far too long, and accountability was lacking. Reliable service is important, but respectful customer service matters just as much. Unfortunately, Verizon Fios failed in that area. I hope they invest more in training their customer service team to treat customers with professionalism and respect.

The set top box fails intermittently. I called customer service. It took ten minutes of prompts before I got put in the queue to talk to a live agent, and I hung up after 55 minutes on hold. In reality, there is no effective customer service. For the outlandish price, this company is ridiculously overpriced and under serviced.

Recently I had a stressful experience with Verizon Fios due to improper disconnection of my account. Verizon received a documentation of a potential tenant at my current address with a move in date of Dec 22, 2025. Without properly verifying the information and without informing me, Verizon turned off my service/ disconnected my account and set up service for the potential tenant on Dec18 2025. While I still live at my current home and no notification of relocating. When called to explained the situation Verizon wanted me to send prove of my residency at the home that I have been getting service for several years. One female supervisor was very rude and made it like it was my fault that the service was disconnected.

I have had nothing but problems since 9/2025 when Verizon Fios cable, internet and landline was installed. Installer did not explain the use of the DVR box which needed to be activated, installer did not port my landline from my other provider and tried to charge me for capturing my old landline number and they did not explain the remote usage. The person who sold me the package lied about the cost of the package for cable, internet and landline. Had to call several times RE: billing and television service outages (no wi-fi signal).

I had returned my internet box to the Verizon store and they told me I had to bring it to UPS so I did that and they gave me my receipt and paperwork for tracking, that was September 29 and after talking to customer service they said, "Don’t worry. We will take care of it," now December 7 they take 200 plus all fees and taxes out of my account leaving it in the negative, I called again, this is now call number 4 after talking to supervisor, she said, "Don’t worry we will take care of it," never happened and called again, this time I’m furious because my bank is charging me overdraft fees, still no luck, I sent photos of paperwork so apparently that’s not proof enough, so if you use Verizon internet be prepared for this to happen. I’m not happy with this at all and when it’s over I will be leaving Verizon for good.

I am unable to find my first review. Could it be that the powers that be had it removed? Here goes. I was informed that I would lose my landline unless I updated to the new fiber optics. Feeling backed into a corner I switched, in order to keep a landline. As it turned out Fios NEVER changed the original copper lines. They sent one male technician to connect 10 TVs. It took him 9 hours. Several months later I discovered that the technician ROBBED me of $12,000. I made a police report and called the 2 supervisors that assessed my home prior to switch. I spoke with their security department several times. To make a long story shorter, Verizon never did a damn thing for me. Police couldn't even investigate the technician who was now DEAD, 4 months after the theft. I got a SORRY, and was told that he had passed the piss test upon hire. I was NEVER made whole. I never forgot. I am still sick about it. I was wronged. This occurred in 2019.

The actual Internet is great. The technicians and dispatch have continued to be awful. Very little communication. My upstairs neighbors were getting Fios. A technician was there and told my wife, who happened to be outside, that they would have to cut the wifi to downstairs for about 30 minutes. If my wife hadn't been outside, the internet would have cut out without warning. Then, after 40 minutes I look outside and the truck is completely gone while my internet is still out.

Horrible! We have Verizon internet at our dental office. It hasn't worked for 5 days now!! We've called 3 times and each time we were PROMISED it would be working by noon-1. STILL NO SERVICE!! Impossible to run a business without internet! Do NOT get VERIZON!!!

Technician Robert was unprofessional to not call us when he was enroute to us. He should have called to notify. We waited 5 hours without a call. Punctuality is bad for business as a customer. We would and other customers would appreciate better customer service.