Verizon Fios

We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and business related so it is very important to us.

Pricing is extremely high besides that, and the complications of discontinuing services. Many companies I dealt with in the past, but this company has it hands down! Verizon is the only company who l see myself in dealings with. The best to ever do it. Yay Verizon!

Honestly, the only thing I can complain about is the Tech who installed the thing. And I wouldn't even call it a complaint. He didn't necessarily have the people skills, but he was good at what he did and ended up going above and beyond. The signal is great, the speed is great, and it's all at the price of $55 a month. There are a TON of bad reviews here, and I'd like to urge anyone reading this to consider the fact that 1 out of 10 people who received good service will write a review about it, but you best be sure that 9 out 10 bad experiences will be voiced. I am very pleased with my service and haven't had a single issue in 9 months of having the provider.

Their customer service is not good. You can hardly ever get someone to answer the phone. The waiting time sucks. They call you back sometimes after more than an hour. Once somebody answers they are fine.

I've been a Verizon Fios customer for many years now and I can safely say that Verizon is one of the most unethical companies in existence. Everything is purposefully made more difficult and cumbersome than it needs to be in an attempt to discourage customers from taking any actions that Verizon disagrees with or which would result in Verizon making less money.

Not only is there usually a 1 hour wait to get with a representative, the quality of the representatives are terrible. I called Verizon for an issue with my router and I was told that there was an issue with my box communicating with my actual router. The representative reset my box and reconfigured my router and the issue was fixed for about 30 minutes. I was told to call back if the issue persists. So I called back and this time I got a lady who did the exact same thing and then told me that the issue was fixed when it wasn't. She then wrote off my slow internet as not having their gigabit internet plan and then she tried to upsell me without fixing the actual problem. It took me another call to get someone to actually come out to my house and fix the actual problem. They should be here tomorrow. Overall, horrible experience talking to the customer service reps. They are incompetent, poorly trained, and can hardly speak English.

So we had Fios since March of this year, at first everything was going well. The Internet was decent, the service technician that installed it was knowledgeable and friendly, everything you’d expect from Verizon. Then in October, the autopay system simply stopped withdrawing monthly, it just kept say payment failed; we never received a NSF fee or a notice of a late payment, just a payment “failure” with an attached code from our Fios app. We didn’t see this as much of an issue, we just wanted it fixed so we didn’t get hit with the late fees.

I cancelled my service with Verizon November 4 2019. The rep on the phone told me I only had to pay $20. For the month I get another bill for an additional $133.38. By the way in November I also paid $155. @I sent them the 20 dollars as a final payment. This company will wreck my credit if I don't pay this bill. I hope they can sleep at night.

For 9 months I wasn’t receiving all the channels I was paying for. At the 6 month point I was determined to straighten this out. Well, after 3 months they wore me out. I decided to leave them because I felt they were breaking the contract. They told me that it would cost me $230.00. I told them good luck with that. Now the reason. I tried at least 12 phone calls. They had the most obnoxious customer service. They knew next to nothing regarding how to fix my problem. I even had 2 ladies tell me they would call me in an hour. Guess what? They never did. It was so frustrating I decided I didn’t need this. Goodbye, Verizon forever. However, I am not overly thrilled that Comcast is the alternative. If only for more choices.

800-837-4966. Been on hold for almost three hours. Could have had major surgery and been in recovery!! Hopeless. Think we have a local FIOS outage. All devices showing strong WiFi signal but no Internet connection. All incoming stuff looks OK. Going to hang up after 02:50:00.