Verizon Fios

I quit Optimum Internet and went back to Verizon for my home wifi. The reason was very simple, they offered a much better price ($ 75 vs. $125), and the service is a workhorse, it just works. Five years ago, Verizon had the same bait and switch pricing model as Verizon. They'd offer a low price, with escalating clauses after a couple of years. Thankfully they've ditched that.

I was upset and perturbed when I got on the call with a customer service rep called Jay bc I had gone into specifically the Fios website about 2 weeks ago and PAUSED autopay bc I only had half of the bill owed...the IT dept never received the notif and I was deducted 120 dollars today which put my account (checking) into the negative and I was already late for an appt and decided to hurry home to take care.

I want to review a Rep whose name was Mike at the Orange Plaza location in Middletown New York 10940. This man helped me tremendously with very little effort. He seemed very educated and comfortable with what he was doing and how he went about how he solved my issue. I would like to see more people like him.

Verizon Fios is very reliable, making it worth the money. I have the 3 tier service (home phone, tv & internet) at a reasonable price that is less than the other area providers by about 25%. People tell me how much they're paying and I gawk! It's like they're being ripped off to me.

Good quality internet as long as installed correctly data speed and quality of latency is good. The equipment that they provide is good however you can purchase the equipment instead of renting it which would save you money on the service itself because they charge a monthly rental fee otherwise. Verizon has won JD Power for Excellence for a few year in a row and in comparison to other providers that I have experienced, the service and quality of their product internet and tv quality is superior and they also offer more channels than other carriers. A lot of people may say it's just internet or just tv but when it comes to pricing but it matters where you getting what you pay for. Pay attention to the upload and and download speed that other providers offer. People believe that streaming is download only however, it all depends where you are getting your content and streaming from that decides.

TL;DR if you are considering using Verizon for anything, don't do it! Their customer service is easily the absolute worst I have ever encountered. You will regret it! Last month, a door-to-door salesman came by to say that Verizon had put up 5G towers in the area and that we could try their home 5G wifi free for 30 days. He said the price was $50 guaranteed for 3 years and included internet and the Disney/Hulu/ESPN+ bundle. I decided to try it out because why not!

I've recently signed on for the same Wifi service that we had with previous housemates. Same router came, the signal and speed VASTLY different. How is that even possible? Don't even bother calling customer service, troubleshooting doesn't work. Guess the service level is truly luck of the draw. Signed up to auto-pay for a cash discount. Thought that was a good idea they have, but when I wanted to push my auto-pay date back 3 days so that I can manage MY OWN expenses, they don't accept payment after a certain date. So, as a responsible customer who wants to ensure I pay every bill with no issues - "SORRY, we have this arbitrary policy and don't care about you". Choose any other provider, trust me they will be better.

I was given a cable box that would not allow me to record using DVR despite paying for that service. This should be relatively easy to diagnose and fix. Instead the first customer support person I talked with immediately tried to get access to my phone camera before doing literally anything else, which felt like an invasion of privacy and a likely scam given my issue is with my TV and has nothing to do with my phone. From there I was cycled to multiple other support agents, none of whom seemed to have any plan to fix the issue. Hours later it was fixed with no explanation as to what was wrong initially.

We have been a Verizon FIOS customer for a long time; when we upgraded our service to 1 Gbps, Verizon told us their router has wireless capabilities; what they did not tell us was that the wireless capability of their router was limited to only 1/3 of the bandwidth we signed up for. We have been paying for the router a fee of $12.00 per month. When I called Verizon to rectify the matter, I was given run around; they said they would send us a new router but the service cost would go up by $10 per month. We are disconnecting our service with Verizon after 11 years. THEY DO NOT CARE ABOUT THE CUSTOMER; maximizing the profit at any cost is their way of doing business.

I very recently purchased Verizon FIOS. To do so, I communicated with Verizon through the chat box on its website. During the chat, I noticed that the cost of installation is pretty high ($99). I asked the agent, "Can you waive this cost." The agent replied he can't totally waive it, but he can make it half. I need to wait for the first bill, then I should contact them again and ask them to reduce the installation cost. So I proceeded with the purchase. The bill came and contacted Verizon and asked to reduce the installation fee. However, surprisingly the agent replied this can't be done and, "There is no document showing that we made such a promise to you." This was really disgusting experience. I think this is like a trap. They make false promises with no record to attract customers. When they have the customer trapped, they then deny what they stated.