Verizon Fios

Great service, but the price is too high and it goes up monthly without notice and no explanation. The internet is really good, but there are times of the day it is very spotty. They need more plans more affordable and to begin thinking that the streaming services are taking a lot of their market.

Relatively good service - at least they aren't Xfinity (Comcast)! Only issues have is remote tends to stick on certain buttons even though try to keep it clean and the cost keeps going up - plus for no good reason they took away The Weather Channel for 2 years (it's thankfully back now).

I went from Comcast to Verizon Fios, I remember that Comcast would always do work on Sunday afternoons when I would watch football. It was so frustrating. Why wouldn't they do upgrades or fixes on the weekdays when people are at work. Also the bill was extremely high. There are so many options for free tv now. All you need to internet. Say no to high bills.

I would highly recommend Verizon Fios internet. I never have a problem with my service. I also have cable and landline with Verizon. If I ever have a problem with my cable tv, I called the tech department and I get it resolved immediately- the tech team is great. I tell my friends that have Spectrum or Time Warner to switch over to Verizon Fios if they are having problems with their service. I have been a customer of Verizon for 47 years and have no reason to change. Try them - you will be very satisfied.

Not good at email system. Complicated structure. But good customer service. Be careful because they try to knock off people from commitment plans in order to up price by losing your recording. And their prices are unfair. 69.99 for new customers. 130 for regular customers. They keep going up and losing desired channels. I get just basics triple play and it works for me. It makes a secure reliable wireless.

I've been trying to leave Comcast for years now, but, unfortunately, in my area, there were no alternatives. So, I was very happy to see that Verizon now had a home internet option in my neighborhood. I spoke with customer service before ordering, to make sure I wasn't signing up for something actually worse than Comcast. Well, that's exactly what happened. I received a box three days later, that - 1) did not include a wire to plug the modem into any outlet; and 2) specified that I must mount the modem to my window! The modem is a big, ugly, clunky white box. So, of course I didn't want to do that. I can't imagine who would.

I have their service for a little over two years - and CONSTANTLY had issues with service cutting out. Every time I'd contact their chat it was a robot and took me at least 10 min to connect with a person. Even then, most of the time they could not help me and I'd have to call. When I'd call the number they gave me without fail would send me to Verizon cellphone service and the representative would tell me they couldn't help and I'd have to call another number (BUT IT WAS THE SAME NUMBER). For over a year we had issues and they just told us to reset the router which would often time not start working for hours. Then, they finally sent out a tech and he said our wires were bad (had to replace them) and said we should get a new router. The router we had we were renting from Verizon and he said the new router would work much faster but our service price and everything would be the same.

It has been 8 month since I made my order.. I paid for all equipment and still no tech came down to install.... They canceled on me every time after waiting the whole day home.. And no customer service to help.. Horrible. Horrible.

I switched service, and it has been nothing but a big nightmare. My service keeps going out constantly. I try troubleshooting with technical support, and they keep saying "WE ARE GOING TO FIX THE PROBLEM!" Nothing ever gets resolved. I'm on my second box and the same problem returned. I'm in the process of looking for another provider. Oh and may I add that the $100 prepaid gift cards all of the sudden turned into Verizon gift cards that can only be used to purchase their products. "SCAM ALERT!"

I've been waiting over 8 days to have my business phone line and internet service installed. I've spoke to multiple customer service reps, Supervisors and Dispatchers, but was given the run-around for 8 days. I've even sent emails to CEO's at their Corporate office, but have not heard back. Now, I'm being told they can't get to me until Tuesday, which will be a total of 12+ days. Is it ok for my business to lose revenue for 12 days, but if we owed them $1, they would be quick to shut off our service. Is that fair? I don't think so!! At this point, I think a 1 Star is being too generous!!! Verizon really needs to get their act together... I'm Very very disappointed, and so should they!!