Verizon Fios Reviews

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About Verizon Fios

Verizon Fios is a 100% fiber optic network providing customers with high-speed internet. Fiber optic cables allow data to move at some of the highest upload and download speeds available. Verizon offers fiber optic internet, TV streaming and home phone services as individual services and in bundles. Fios is shorthand for the full title of Fiber Optic Service.

Pros
  • Fast upload/ download speeds
  • Can bundle with other Fios products
  • No annual contracts
Cons
  • Only available in certain states
  • High installation fee

Featured Reviews

Hummelstown, PA
Verified purchase
We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and ...

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Chandler, AZ
Verified purchase
I’ve used Verizon as a service provider for over 10 years and would happily engage them for all communications service. Without doubt they are far superior to most others and shou...

Read more

What is Fios?

Verizon Fios is a fiber optic service that provides internet, TV and phone services.

The company offers several plans so you can find one with speeds that work for your household. Whether you and your family love to stream movies, play games online or just browse the internet, there’s a plan that fits your needs. This includes the option to bundle streaming television into your package.

Verizon promises customers will experience uninterrupted streaming, less buffering and easier sharing. It can also handle streaming 4K ultra-high definition video. This makes it a great service for households with many users on multiple devices.

How does Fios work?

Verizon Fios uses a fiber optic cable to transfer data for your high-speed internet. Fiber optic cables are delicate components made of hundreds of strands of glass about the size of a strand of hair. With this technology, Verizon says music, videos and photos can load as much as 25 times faster.

Getting Verizon Fios installed is an easy process. The service can be ordered online, at which point you set up an installation date. On installation day, the Verizon technician installs the optical network terminal — the equipment that translates the data from the fiber optic cable — and the router. The technician also adds any necessary wires or wall jacks.

Verizon Fios prices

Verizon offers several Fios plans to choose from. There are internet-only plans that generally range from $39.99 to $79.99 monthly, depending on the download speed. Fios plans, including television channels or online TV streaming, typically fall between $39.99 and $90 plus taxes each month.

Verizon also offers mix-and-match options to help you find the package that suits you. These options let you choose your internet speed, TV channels and extras, such as home protection. There’s a $99 installation fee unless you sign up during a promotional period. Verizon no longer has annual contracts, however, so you’re not locked in long term.

Verizon Fios FAQ

Is Fios free with Verizon?

Fios is not free with Verizon. Your cost will vary based on the speed you choose when you purchase a package. There is also an installation fee.

Where is Fios available?

Fios is available in select cities in New York, Maryland, Virginia, Delaware, New Jersey, Massachusetts, Pennsylvania and Rhode Island and Washington, D.C. If Fios isn’t available in your area, Verizon’s high-speed internet might be offered.

How can I get Verizon Fios?

If the service is available in your area, you can order Fios online. You can access the app once you purchase a plan. A technician then comes to your home to install your Fios box and cables.

Is Amazon Prime on Fios TV?

An Amazon Prime app is not currently available on Fios TV, but customers can find other online streaming apps like Hulu or Disney Plus. Verizon also has a Fios on-demand service that lets customers find popular movies and TV.

Is Verizon Fios good?

For those who live in areas where Verizon Fios is available, the service is a great choice. Unfortunately, Verizon’s Fios availability is limited to certain cities in Northeastern states. No annual contracts mean that if you’re not happy with your choice, you don’t have to finish a contract before changing your package. Whether you only need internet service or are looking for a TV and internet bundle, Verizon has a suitable package and is worth checking out.

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Verizon Fios Reviews

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    Page 1 Reviews 0 - 10
    Customer ServiceStaff

    Reviewed July 1, 2025

    I’ve been on hold for 1 hour so far for help with my internet! What the hell is going on???? Almost $300 a month from I’m sure almost everyone who subscribes to your service ISN’T ENOUGH FOR A TEAM OF CUSTOMER FOLKS??? Your automated system asked me if I HAD ELECTRIC! If I didn’t I would have called the electric company!!!

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    Reviewed June 29, 2025

    Has anyone had problems upgrading to Verizon’s Fios new system? It is a steep learning curve. I have 4 TVs. Two of them are fine. One TV requires me to push the input button repeatedly to access the cablebox icon. The 4th TV claims there is no internet connection, even though everything else is connected to my network. This is a real PIA!! I’m ready to switch to Comcast.

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      Installation & Setup

      Reviewed June 28, 2025

      Just got Verizon Fios installed and DVR not working. Tried calling 2 times, no one picks up. On hold for 2 hours. Tried text chat. They said they are working on it then disconnected the chat. Still not resolved.

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      Customer ServiceInstallation & SetupOnline & App

      Reviewed June 25, 2025

      I was approached by Verizon Salesmen outside of my house. They asked how much I was paying with present provider, stated $157. They stated that they could match, they proceeded quoting for over two hours going back and forth with their office, their tablet going down. Anyways, they came back with $ 173 with triple play after all discounts, with free Netflix, 5 year fixed price and gift cards. Sounded great till I got first bill quote, right after installation, bill was $236.97. I immediately called to question bill, told no free netflix and I have to apply to different programs to get the discounts. Too much of a headache, so I cancelled. I received a prorated bill of $23.64. I tried and still trying to have that cancelled, for the principle of it, but their customer service is adamant that the bill is valid.

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      Customer Service

      Reviewed June 21, 2025

      Verizon FIOS TV is TERRIBLE! We experience intermittent screen freezes, complete outages with the error “VMS Service not available”, and the absolutely TERRIBLE Google software. What moron thought that this Google software would make FIOS TV great? The customer service is also terrible, but that's how it has always been. The automated customer service is the worst! I’m looking to quit Verizon FIOS after using it from its initial rollout.

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      Customer ServiceInstallation & Setup

      Reviewed June 20, 2025

      Loudoun County, VA. We have lost service twice in a month and they blame it on our cheap plan when we call, trying to upsell. But we have no Internet, speed is fine unless it's raining. Which they say is impossible. They wouldn't send anyone out to investigate that... But the two outages lately (the first being wire cut by construction down the street), the second we don't know yet, would apparently be fixed if we spent a hundred more a month... For speeds we don't need.... Anyway 5 hours of AI hanging up on me before a real person. No thanks, I'm done. Switching as soon as the competition can get installed. Calling tonight. They can't be worse.

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      Verified purchase
      Customer ServiceCoveragePriceStaff

      Reviewed June 19, 2025

      We only had Verizon Fios for a few months and now it has been almost two days that the internet is slow. Called CS, after a useless half hour dealing with IA generated CS, I was connected to an "agent". The guy acted petty and in more than one occasion sort of treated me like I was dumb for not getting what he was saying, while in most of occasion he did not realize that I was doing exactly what he was asking. At some point I was like: "maybe is better if someone comes and fix things in person", he was like: "no, no we can fix most things via remote"... In the end he couldn't fix a damn thing... But kept acting rude.

      Moreover, despite what they said (we used to have Warner), connection would be faster and cover more distance. IT IS THE EXACT OPPOSITE... From parts of my apt where WIFI could reach well with Warner, now it doesn't work... Cheaper bill yeah, but worse quality too... And I am certainly not in favor of expensive services. So far Verizon Fios has been rather disappointing

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      Customer ServicePunctuality & SpeedStaff

      Reviewed June 7, 2025

      I’ve been a loyal Verizon Wireless customer for over 20 years and always received exceptional service—until now. When I got an offer from Fios, I made the mistake of trusting that same level of service would carry over. I left a perfectly good internet provider based on my past experiences with Verizon, and it has been nothing short of a nightmare.

      From the start, Verizon made promises—perks, offers, and incentives to switch. I have screenshots confirming these perks, yet none of them have been honored. I’ve had to call multiple times (each call lasting over an hour) just to try and get my billing corrected. Every time, they’d offer something new to keep me on the line, and now they claim none of it was ever part of the deal. It’s dishonest and exhausting.

      To make matters worse, the equipment is a massive downgrade. The new boxes and remotes are absolutely terrible. Everything is harder—fast-forwarding is painfully slow, restarting a program is nearly impossible, and even navigating basic menus takes extra steps. You can’t use two remotes in the same room, and the overall setup feels cheap and thrown together without any thought for user experience.

      On top of that, I’ve been lied to repeatedly about not having to pay for new equipment—equipment I only needed because of their system failures. I’ve lost count of how many times I’ve been on the phone with tech support. Each time they say, “It’s working now,” only for the exact same issue to return an hour later. It’s a never-ending cycle.

      The truth is, Verizon has become too big to care. They no longer value longtime customers, and it shows in every part of the experience. That’s why I’ve already moved my cell phone service to T-Mobile—and if I could, I’d drop Fios too. In a time when companies should be fighting to keep customers, Verizon is pushing them away.

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      Verified purchase
      Jason increased rating by 1 star.
      After a positive interaction with Verizon Fios, Jason increased their star rating on May 14, 2025.

      Updated review: May 14, 2025

      It took months of frustration, multiple disputes, and three separate complaints (FCC, CFPB, BBB) before Verizon finally acknowledged and corrected an error involving equipment I returned in December. Despite repeated assurances from customer support that the issue was resolved, I was wrongly reported as delinquent to all three credit bureaus — damaging my near-perfect credit score.

      Original Review: May 9, 2025

      In December 2024, I canceled my Verizon Fios service and returned the modem using their official UPS return instructions. I have proof of delivery showing Verizon received the equipment. Despite this, Verizon charged me $200 for “unreturned” equipment, added fees, and reported a $226 delinquency to the credit bureaus. This is not only wrong—it’s harmful. What’s worse is that my final Verizon statement showed a $47.67 credit, meaning they actually owed me money!

      I’ve filed disputes with Verizon, Experian, and even submitted complaints to the FCC and CFPB. Verizon has ignored the evidence and refuses to correct the error. As a result, my credit score has been damaged over a bogus charge. I’m now preparing legal action to force them to fix it. This is an outrageous way to treat a customer—and I want others to be warned.

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      Customer Service

      Reviewed May 8, 2025

      Verizon Fios sent me a link to pay my last bill and then literally made it impossible to make the payment through that link. When I called them they sent me to THREE places for my cell phone service who could not help me with the FIOS service in whatever country they have their customer service to pay the final bill prior to finally sending me to the U.S. service call center where they charged me the extra $3.50 to pay the final bill. Don't get FIOS. They are a total hassle and rip you off.

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      Verizon Fios Company Information

      Company Name:
      Verizon Fios
      Website:
      fios.verizon.com