Verizon Fios

Great service, but the price is too high and it goes up monthly without notice and no explanation. The internet is really good, but there are times of the day it is very spotty. They need more plans more affordable and to begin thinking that the streaming services are taking a lot of their market.

Relatively good service - at least they aren't Xfinity (Comcast)! Only issues have is remote tends to stick on certain buttons even though try to keep it clean and the cost keeps going up - plus for no good reason they took away The Weather Channel for 2 years (it's thankfully back now).

I went from Comcast to Verizon Fios, I remember that Comcast would always do work on Sunday afternoons when I would watch football. It was so frustrating. Why wouldn't they do upgrades or fixes on the weekdays when people are at work. Also the bill was extremely high. There are so many options for free tv now. All you need to internet. Say no to high bills.

I would highly recommend Verizon Fios internet. I never have a problem with my service. I also have cable and landline with Verizon. If I ever have a problem with my cable tv, I called the tech department and I get it resolved immediately- the tech team is great. I tell my friends that have Spectrum or Time Warner to switch over to Verizon Fios if they are having problems with their service. I have been a customer of Verizon for 47 years and have no reason to change. Try them - you will be very satisfied.

Not good at email system. Complicated structure. But good customer service. Be careful because they try to knock off people from commitment plans in order to up price by losing your recording. And their prices are unfair. 69.99 for new customers. 130 for regular customers. They keep going up and losing desired channels. I get just basics triple play and it works for me. It makes a secure reliable wireless.

Last week Verizon suddenly told us our plan had "expired" even though we've been paying every month for years. We were sent a new router but we were required to return the old router or else pay. Returning was hell on wheels. One store in Bowie Town Center said "Oh no, we only do wireless" and sent us to Upper Marlboro. The store in Upper Marlboro said we needed an appointment and made us wait and watch for a appointment appeared on our phone. Then, finally, after using two hours of our time, they took the old equipment. It's time to file an anti-trust suit against Verizon, in my opinion.

My order was confirmed for "Most TV" which is the most expensive TV package. After 1 day of working about 140 channels included in the plan disappeared and message on the screen said "You are not subscribed to this channel". Screen said also "click Info" and after clicked message was "We found your order and you need to reboot STD", which I did and screen backed to "You are not subscribed". I called tech support and some Indian guy from Mumbai or Delhi told me that yes, I have "Most TV" but these channels are not subscribed to. I told him to look for channels again because I have list of these channels in Most TV package. Three different tech support people told me the same thing. Spent 3 hours on the phone with them.

Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.

While the packages are a better value than Comcast, their Customer Service is piss poor. Multiple calls to Customer Service to get them to honor the promotions I was offered when I signed up. Customer Service Manager basically told me "oh well" and nothing he could do to help. I pay for the most expensive TV, internet, DVR, etc. and have found the experience frustrating to say the least.

If you lost internet and you may pray to God, wait to fix or dial 1800-837-4966 then go on vacation come back one 1 week later you will still hear.... "We are sorry all our representatives are still busy, you will hear music until your call is answered."