Verizon Fios Reviews

We recently downgraded our service to just internet. Despite being a customer for 8+ years, they told us we had to get a certain package that with hidden fees wound up costing just as much as cable + internet. I talked to 3 different people including an “executive service” representative who told me different things, but each said “too bad, you signed the contract, there’s nothing we can do”. They are dishonest, greedy, liars, cheats and thieves. When my contract is up in 2 years I will be changing providers to ANY OTHER CARRIER. It can’t possibly be worse. I would give them no stars if I could.

I have Triple Play and customer for about 5 months. Have constant issues with TV service, constant picture freeze, constant reboot and interruption to what we are viewing. Customer service is the worst, trying speaking to someone takes forever and have complained several times but nothing has been done. Trying again today, right now waiting for a call back.

I contacted Verizon prior to my move to ask if I would need a technician to set up my service at my new residence and was told that I would not and all I needed to do was move my router. I did that and low and behold I could not get service. I called to speak with any rep and inform them I moved and can not get service at my new residence, I was told that this was due to having an outdated ONT box. Not one question asked about what cords I was using, what the router or ONT box looked like. Just "oh, this is outdated but I can get a tech to you as early as Sunday, 2/2/2020 at 8am to reset the box for $100". I told the rep I do not want to pay another technician fee when I was told I would not need one so as a "one time courtesy I'll waive $50 off your fee".

I left Verizon last year because they could fix my problem with lost internet service and a constant freezing pixelized picture. I went to Cablevision. Hated their service and customer service so I went back to FIOS. What a disaster! They’ve been at my home six times and the freezing picture still occurs constantly! They told me to upgrade to a better router and still freezing. I’m at my wits' end with them and I’m about to cancel once again. Terrible customer experience.

If there was zero stars that's what I would give. This is literally the WORST Company I've ever dealt with in my life. This past summer I signed up for their Triple Play at $74.95 per month. With equipment and extras it was $109. After the service installer came it was $174. Now it's $222. It's only been 5 months. I called to resolve. They said the $74.95 was only a 30 day "Test Drive" and to cancel will be $290. You can't make it up. In 5 months they arbitrarily without sufficient notice took me from $75 to $222 and to cancel it's $290. Unbelievable. Of course the service rep had no solution and it's my fault for not reading an email they sent me. STAY AWAY FROM THIS COMPANY!

Verizon Customer Service is full of uneducated incompetent buffoons. They will overcharge you then not reimburse you and when you call them they will argue till death!! They are stupid piece of ** and have really bad work ethics. Absolutely horrible.

This is the worst company you could ever do business with. They lie and steal and will do absolutely nothing but run your pockets. Stay far far away from this POS company, I have never come across such a disgusting company before. I have sent back their equipment with the box the provided in a timely manner of return, and they still continue to try and send this to the credit report agency. I will continue to fight for my rights.

Recently moved to MA and had the chance to shop for cable/internet/phone providers. Comcast and Verizon offered very similar pricing for similar packages (so I thought) and I decided to choose Verizon as I had previously used Comcast and was not thrilled. Two months into my service, I received an email from Verizon thanking me for my order which was an upgraded package for an additional $70 month and a 3 year agreement versus the 2 year agreement which I was promised. When I called and spoke to a person who I could not understand on the phone, they informed me that I was part of a Test Drive promotion and the plan which I was promised that I would be locked into by the deceptive salesperson no longer exists.

Verizon advertises 1gbps but in reality speeds are often magnitudes lower than advertised. TV signal constantly breaks up and freezes and internet stops working intermittently. Worst service I’ve had in a long time. The government should regulate quality of service with large corporations like this to ensure a certain standard of service.

Literally the worst customer service experience experience of my life. If Verizon Fios wasn't a monopoly in my area I would have cancelled halfway through today. I went online today to request a move of service three weeks from today, and for my current service to be disconnected three weeks from today. 5 minutes later, my service was disconnected. I immediately called their customer service, only to be toggled to tech support and then back to customer service. I was then informed that despite it being entirely their fault that my internet was cancelled they had to create a new account. Fine. Whatever. We go though all the steps, create a new account, give her my bank account information, and get transferred back to tech support. Who promptly inform me that the order number I just created is invalid. Then where did my bank account information just go????

As a 57 year old New York atty it is hard to break me but they did.. I am tired from moving but after 9 hours of calls they destroyed me today. I had an appointment with Optimum made 10 days earlier. But they just never showed.. so I called Verizon at 7:30 am and ordered service. They told me a technician could not come for 7 days. I have two high school students so this causes a big problem with school. I called back and the technician said I could self install but she would not answer some questions so I called back.

I am a disabled older woman who is homebound. I had Verizon FIOS for over 10 yrs and even though it was expensive really liked my channels and especially the On Demand service. It allowed me to go back and enjoy the humor of the late night talk hosts without having to stay up and to get programming of old shows. Last Sunday I clicked my on demand button and got a bright (overbright) screen that invited me to a new experience just click here. I have no interest in most new experiences and didn't click. But all the screens were changed.

After a horrific experience with Optimum my husband and I decided to go with Verizon Fios just for their basic internet plan. We scheduled the installation for 10:30-12:00PM, the technician showed up right at 10:30. The install went perfectly and we were given Disney+ for free for a year. Great experience so far... let's see how it goes in the future!

I had the absolute worst customer service and "quality" experience with Verizon Fios. Their "wireless" platform is a joke. I tolerated freezing pixelated TV images for 11 months in my two bedrooms with their "top boxes." Their fix was ultimately a newer, more expensive router than the one they first installed to better reach the rooms in my small 900 sq.ft. apartment. Then they charged me nearly $200 to swap out their own junky, faulty equipment they themselves offered and installed! No credit for the 11 months of horrible unwatchable TV and they topped it off with completely insulting and rude customer service. This company really ought to be ashamed of themselves.

Updated on 02/18/2020: On Jan 15 I made a payment online via my debit card for $$235.99 which is my Jan Bill then on Jan 16, they took automatically to my account$ $296.39 which almost $500.00 and it showed that I have a credit of $169.99. I called FIOS and asked if they can refund me the $169.99 since I did not expect that money to be taken out of my account. I spoke to the Financial Dept and they told me "YES", and it will be mail or I will received in within 7 to 10 Business Day which I called on Jan 17.

I spent two days trying to explain to Verizon that as an “Auto Pay Enrollment Customer” I should receive a $10 CREDIT on my account. Day one, they shared that “only applied if your auto pay was with a DEBIT card and I was using a CREDIT card”. After explaining for nearly an hour and a half that I was indeed enrolled with a debit card, they remained committed to insisting it was a CREDIT card. Blamed my bank for how they processed it and shared THEY were the culprits. Day 2, I called from a landline and had my bank on speaker phone and my bank shared with Verizon that every payment but two (2) were auto enrollment payments and they showed up on the bank's end as DEBITS. ALL BUT TWO! Nearly $240.

Verizon forced me to switch from my copper-line DSL to FIOS. FIOS might be faster (the jury is still out on that), but I had more reliable service with my old DSL. FIOS is blacking out daily, sometime several times a day. There were blackouts with DSL, too, but much less frequently (not more than once or twice a week as I recall). Calls to Verizon to resolve the problem are fruitless.

I called about returning a setup box, UPS drop off are 15 mins each direction. UPS store is 50 minutes each. I was told 3 times a return kit was being sent. Never received one. When I called again I was told it was not sent because I was too far away. She was saying that because I said drop offs were too far away nonetheless a few days later I had to reset my Fios account info with another rep because last lady changed info on my sign in account both wireless and fios. Soon to change providers.

On December 23 I contacted Verizon and spoke with Maurice to transfer my account that I had in my name to my wife’s name. She works for a company that Verizon gives a $10 discount per month. I told Maurice my intentions and he said it would take 24 hours for the name change to take effect and then 24 hours in opt into a contract, I was out of contract after being with Verizon for 4 and ½ years.

I called Verizon to buy a new TV service and I lost TV service for 6-7 minutes because they automatically reset the box when you call for help. It did not need to be reset. So stupid. But that is Verizon for you.

I had been a subscriber to Verizon Fios internet, cable, and telephone for years. I finally got fed up with paying over $300/month for a phone that only seemed to get robocalls and cable TV that I never watched. I called to cancel the home phone and cable and to upgrade the internet service. After what seemed like hours listening to the guy at the other end try to upsell me, I finally convinced him that I was serious and only wanted internet. Unfortunately, because my account number was tied to my phone number, the system melted down. I was assigned a new account number and received a single paper bill for the account. In the intervening months (4 months now), I have not been able to see much account information on their website. I have electronically paid the bill each month. Now, every morning I get a text thanking me for my payment (nice of them) and an email telling me my payment is overdue.

Verizon Fios internet service was not any better than Spectrum despite what they promised. In addition, they lock you into a contract so you can't do anything about it. Once the contract was done, they send you in circles to remove services. Ultimately, told their 'systems are down'. Why would I want to use a service that can't keep their own systems up and running?

By far the worse company I’ve ever dealt with. My service was suppose to have been on almost a week ago. Tech came and did the phone installation and all I keep getting is it will take 24 to 48 hours and a run around and I still have no service and when I call them I get no one is working these hours or they keep me on hold for longer than an hour. This company should just be out of business. They're the worse I’ve ever seen and I give the ???? Nothing but thumbs down.

They are just too dishonest. They tell you one thing and do another. They are by far the highest priced!!! I was with them 25years. Found out Comcast is 1/2 the price. Same quality services. Verizon is great if you like being on hold 90 minutes!!

Verizon is absolutely a company that tries to make money. I agreed to start a new internet service with verizon on October 18 but I have to cancel the apartments since it was not finished. I received a mail from Verizon on 21st of October saying that the service has already started in the apartment I was supposed to move. I immediately call them and said I have not lived there and not activated the service. They said they will cancel the service and send me a 49 dollar disconnected bill later. I called them and talked with one of the billing supervisors about the bill. Now they send the bill to the collection Agency. I have even not used the service from verizon.

Verizon have totally STOLEN my money. I bought a router online and was advised to return to a store. My router was happily received at this authorized reseller. But the router can't be found and it cost me $217.00 that will not be reimbursed. I have spent around eight hours on the phone. Have physical receipts for everything and The store and online team have denied any accountability, so to re-iterate after literally eight hours on the phone to Verizon no one will issue a refund for something I returned a day after receiving. And have evidence of. VERIZON ARE CROOKS!

I switched from another internet provider and now that I have Fios, everything I watch the only one device using the connection skips and pauses due to lapses in internet connection. My 5G Service can’t reach the TV less than 100 feet away and when I tried to call Verizon Fios, after 15 minutes of going through computerized commands, was given a callback time of 1 hour and 17 minutes. The service is poor in comparison, frustrating to use and Verizon wireless does not have people available to assist.

We have been Verizon bundled services for enough years now to have learned that while we customers will be heavily penalized if we want out of a contract, Verizon for the majority of our contract renewals, has freely backed out on their side of the contract; of course, always after the set time that we can change our minds & get out of the contract. Verizon has too often promised us a certain price for our chosen package, only to after a few weeks, raise the price. When we call to straighten it out, they will say that the customer service employee was not authorized to offer us that price. Since we have been pleased with all other aspects, we have stayed with them, but we have finally had enough of dealing with liars and cheaters.

My family has been Verizon Fios Customers for over a decade. Recently, our contract expired and Verizon wanted more money for the same service. We pointed out that we didn't feel it was fair to be charged exorbitant prices for our same old services when new customers are benefiting from faster internet connections and newer equipment for less than we pay for 50/50 Internet that we have had since Verizon FIOS' inception. In addition, in the decades since we had Verizon many things have changed.

I pay high price for its service and had problems with my internet on Friday night and they just schedule a technician on Monday! I work from home and need internet! On Saturday morning they call me two times to get feedback about service, but weren’t able to solve my internet issue! The company invest a lot of money to get feedback and survey from customers, but it is not able to send a technician in 24h to fix the internet problem.... I called several times and the excuse is that they were booked! So in case I’m you need to work from home, think about it...

Had Fios for years and was generally satisfied even though fios is expensive. The move experience has be horrible. No tv, bad service, opened multiple tickets with no resolution, horrible and I'm paying more for the service. Find another carrier.

It is no secret that Verizon as a company is scummy as hell. However unfortunately there are no decent competitors that would provide even an ok level of customer service. Example of scummy practices: if you sign up for FIOS and setup autopay right away on day one, they will still charge you a late fee for first month bill, because auto pay won't pay for it. Of course this is scummy on its own, but even more scummy is the fact that even if you contact the customer support, they won't actually reimburse the late fee, which is pretty ridiculous for any self respecting company. But when the only other competitor is Comcast which is just as bad with their billing practices, there are no real options available to cancel the service. At the very least I don't have to pay Verizon for cell phone service anymore.

I've been a Verizon Fios customer for many years now and I can safely say that Verizon is one of the most unethical companies in existence. Everything is purposefully made more difficult and cumbersome than it needs to be in an attempt to discourage customers from taking any actions that Verizon disagrees with or which would result in Verizon making less money.

Not only is there usually a 1 hour wait to get with a representative, the quality of the representatives are terrible. I called Verizon for an issue with my router and I was told that there was an issue with my box communicating with my actual router. The representative reset my box and reconfigured my router and the issue was fixed for about 30 minutes. I was told to call back if the issue persists. So I called back and this time I got a lady who did the exact same thing and then told me that the issue was fixed when it wasn't. She then wrote off my slow internet as not having their gigabit internet plan and then she tried to upsell me without fixing the actual problem. It took me another call to get someone to actually come out to my house and fix the actual problem. They should be here tomorrow. Overall, horrible experience talking to the customer service reps. They are incompetent, poorly trained, and can hardly speak English.

So we had Fios since March of this year, at first everything was going well. The Internet was decent, the service technician that installed it was knowledgeable and friendly, everything you’d expect from Verizon. Then in October, the autopay system simply stopped withdrawing monthly, it just kept say payment failed; we never received a NSF fee or a notice of a late payment, just a payment “failure” with an attached code from our Fios app. We didn’t see this as much of an issue, we just wanted it fixed so we didn’t get hit with the late fees.

I cancelled my service with Verizon November 4 2019. The rep on the phone told me I only had to pay $20. For the month I get another bill for an additional $133.38. By the way in November I also paid $155. @I sent them the 20 dollars as a final payment. This company will wreck my credit if I don't pay this bill. I hope they can sleep at night.

For 9 months I wasn’t receiving all the channels I was paying for. At the 6 month point I was determined to straighten this out. Well, after 3 months they wore me out. I decided to leave them because I felt they were breaking the contract. They told me that it would cost me $230.00. I told them good luck with that. Now the reason. I tried at least 12 phone calls. They had the most obnoxious customer service. They knew next to nothing regarding how to fix my problem. I even had 2 ladies tell me they would call me in an hour. Guess what? They never did. It was so frustrating I decided I didn’t need this. Goodbye, Verizon forever. However, I am not overly thrilled that Comcast is the alternative. If only for more choices.

Tried Tech Support again later in the same day. The difference was like night and day. Spoke with Customer Support and then Tech Support. Both people excelled. Service visit schedule for next day. Several emails in between, Tech arrived exactly on time, diagnosed defective outside box on incoming FIOS, replaced same and finished within 30 minutes. In summary, Verizon couldn’t have done a better job, hence 6 stars though only 5 available!

Offer in August 2019 was bundle phone, internet & t.v. programming for 2 years. After not 1 but 3 separate phone calls to Verizon customer service all ending with "your programming, (HD Ultimate package) is locked in at the price quoted for 2 years I left DIRECTV and had FIOS installed." A COMPLETE LIE! Apparently on your bill FIOS T.V. "Test Drive" is another way of saying Your "t.v. package" which is only at a discount for 60 days from installation date. To keep the Ultimate H.D. package my bill has gone up $49.00 a month and I am locked in for 2 years. Called CS.... got nowhere!

JUST STAY AWAY..I really really DON’T recommend the home service, internet and TV with Verizon. It’s my first, and last, time to get service from this company. Sadly, I got locked with 2 years contract. TV Wise, I missed a lot of channels that I was thinking are usual and free channels, channels that I grow up with, that you see them everywhere. They are gone with this Fios PS service. Called customer service many time... who are waiting for you to call to upgrade you to higher level.. with a lot of money to pay. THEY GOT ME. Internet Wise, when you have two rooms or more, they provide you with small stupid device, always freezing when you try to download or watch any internet shows such as Youtube.

My Demand has been unavailable for almost 3 weeks, the help screen feature is unavailable, and the internet signal has been low. I used the app to run some “test” which took 5 mins to run and they all came back saying the test could not yield any results (something like that). I tried to call a representative through the app and I was forced to “live chat” through a system that gave me 3 pre-drafted replies. I tried googling the phone number (to which I am now waiting almost an hour while I’m writing this complaint). I tried signing into my count... I tried writing this complaint in their chat forum. I give up.

15 days ago I reported a problem regarding my FIOS plan that was never updated. I called support people several times and they gave me different answers. Finally, I contacted this community forum with the same problem. I was assigned an agent who emailed me a few times, and I thought the problem will be solved. However, it did nothing. After that I got a few email with VZ escalation, Now I was hoping problem will be solved. But nothing happend. Finally VZ escalation tells me a ticket has been put. While before calling this community, I already got a ticket number 15 days ago when I was not in touch with community.

How is it fair that Verizon Fios locks us in to 2-year contracts, telling us it's the only way to keep our price from increasing YET they are permitted to keep raising the price during that time?? I can't leave them without a penalty during that time so they should not be able to raise prices by $15-$20 a month during that time either! All that confusing 'bundle' stuff, that is just to confuse us. Their customer service reps can't even explain what the previous rep did. It's intentional misleading.

The worst customer service I ever had. Their understanding is very poor & each one of them lies. Took me 4 days to get the high speed internet for home to work. I had to bug them to send someone to set up phone line outside the house. Meanwhile, put me on hold for 2 and a half hours to speak with an agent then dealt with them for hours and hours. However, a manager name Mitch which is a fake name of course promised me she’ll call back on business hours and decide on compensation. Waited for her call. Of course no one calls back so, I called & here I go from the beginning all over again for the 8th times. So, this agent tells me there’s no notification on my account for any call back! Surprise! Keep apologizing for their mistakes not once, twice or third times. 4 days and dealing with 8th agents. Never again with this service. Waiting for a month at least then canceling with them.

After having Verizon for years, we had to cancel our service when we moved because Verizon is not available where we moved to. When I called about the hundreds of dollars we spent on movie “purchases” they said they don’t have a way to let us actually keep our movies. The foreign worker on the phone said to call a certain number for a credit. When I called that number, I held for more than 20 minutes, and the lady said, “We do not give credit. You should’ve downloaded your movies.” ?? What? That guy who couldn’t speak English told me there was no way to download.

After waiting forever to get someone in the phone to help you, they will undoubtedly say they can't help you. This had happened more than I care to admit. God help you if you need to move. They will undoubtedly charge you a fee for them to install their own hardware into your residence for their own benefit.

I was double billed for my HBONow services since May of 2019. When I contacted Escalation Department in Verizon FIOS, Laura,who is a representative there refused to give me a credit for all these months. I was never told when I discontinue my TV service in May, 2019 that I would be continued to be billed for HBONow because I was paying for streaming services myself, not through Verizon FIOS. Verizon didn't care if I switch to another provider, they just care about their profits. I will switch to another company!

I have had Verizon for years now and for years now. It's been the worst service I have ever had. It is crazy to me that as a business owner I can't even cancel them because they are the only ones that cover the area. I am located in **. Every business in this area complains to them and they do absolutely nothing to help us out. Only fill us with lies. It is ridiculous that they can't afford to fix this issue with all the money they make and all the money they have taken from the business in this area. No matter how much we call them nothing is ever done.

FIOS Customer service has gone from bad to worse, and from worse to unendurable, for this longstanding customer. They keep trying to force me to self-service on the internet by not providing telephone numbers, so you have to go hunting for a telephone number to reach live intelligence. Good luck with that. I got a FIOS Notice in quadripulate to my name and address about an account change via FIOS app to a telephone number not my own.

I called Verizon Fios to make a payment arrangement for my cable and I get told that I was supposed to be getting holiday promotion deals. I looked at my Verizon fios cable bill. They didn't even put discount promotions code that was supposed to be on my cable so I called Verizon fios today and I get told runaround from Verizon fios. I don't even get the promotion deal on my cable. Stay the heck away from Verizon fios. They don't even give their customers time to pay their bill before they sending suspension notices.

They tell you one price- then add on rental equipment. Then add on taxes and fees- then add on Hi def- then add on price increases without telling you. Then will charge you 60 Dollars if late with a payment. Stay away!!!

If you hire the 1GB internet service but all your devices work with wireless, then you will never receive the speed of 1GB. The most you can receive are 256 kbps and if it is with cable the most you receive is 850 kbps, and my review on the TV system, you cannot use Amazon Prime even when they tell you that yes, that is not true, otherwise the trial period has a cost that they do not tell you, even if the test time is minimal for only 3 or 5 days they will charge you 138.00, for a bad service.

Verizon makes you pay one month in advance when you start service. They will not give you any of it back when you disconnect service. They told me that it is all explained in the privacy policies. They need to make it very clear that you will not get it back any of it back.

I've talked with a Verizon Associate in reference to my Early Termination fee not being paid to previous provider as well as being deceived by Verizon sales!I am utterly disgusted with service and treatment from Verizon and its employees whereas I am on a mission to encourage anyone I'm associated with to stay clear of Verizon and its deceptive practices!!!!

I had Verizon Fios for 1 year. After 1 year, price went up and I called customer service to match my plan with their competitor. They said they don't have any discounts to offer. I said I will be switching to different internet provider due to price increase. Next day I called them again and asked to discontinue their service. I send back their router the same day, which was on the 10th of the month. Customer service representative told me I will be refunded for the rest of the month. Next months I was charged full month service again with the increased price, although I didn't have any service with Verizon Fios since the 10th of the previous month.

On October 29, 2019...I complained about Verizon modifying the "Last Channel" button. On some remotes it's called the Go-Back button or the Recalled button. But what it does is simply allow you to keep up with 2 programs, by pressing one button. Verizon modify it so that it shows you the last 8-9 channels you had previously visited which is totally uncalled for. A few days ago 2 Verizon Technicians called me with great news. They made a new feature where the Customer can keep the new way or go back to the normal feature. Those Techs were wonderful...and they made the process so easy. But it's great to see a BIG CORPORATION actually listened to the customer. THANKS VERIZON AND THANKS TO CONSUMERAFFAIRS for getting the word out.

When we signed up 90 days ago we were sold on accepting the 60 day test. We never received any results of that "test" and then were automatically signed up for the most expensive bundle! Cost us $50 per month. It was very hard to connect with a representative to get this "plan" changed but I still owed the $50 for October. DO NOT ACCEPT THE 60 DAY TEST, it is a scam!!!

On October 6th the Verizon rep signed me up for a 2year contract for internet speed of 200/200 for $49.95 and I should see the speed bump up 15 minutes after the chat, when I did few speed test different times and I see that my speed never changed I contacted Verizon 2weeks later said I need to get new router or I won’t get the assured price for that speed, I was lied and misled and tricked to sign the 2year contract while on Verizon web they offering same service for only $39 (by the way I have the chat saved with what I was offer and promised)

If we had a problem with TV Verizon tech support used to be very helpful but recently their tech supports are either very stupid or they are dishonest and they give you wrong information and are quick to tell you someone should come to your home and if it is your fault you will be $99 charged. In two recent cases my husband was away and when he came back here solved the problem. The problem was very minor and tech support could handled it easily but since my husband was away they wanted to take advantage of me. My husband came back from the trip and problem solved. Be aware.

I was a customer of Fios and called to cancel my service in September because I was moving out of the service area. Refund - 1st rep told me by check. 2nd rep told me not a check but credit to my bank account since EFT was set up. This week was told the refund will only be sent via a prepaid Mastercard. Unethical for a company to forward bill your account, take your money from your bank account and then make it next to impossible to get the refund owed to you. Plus wasting hours of my time getting a different response each time. Filed a complaint and the exec that called me back seemed to agree with me that the new policy of refunding via prepaid MasterCard is wrong. Nothing I can do. Stay away from predatory practices.

The Verizon cable remote has a button designated for "last", meaning it automatically returns to the previous channel. Today, that changed. Now when I press "last", it pulls up 4 of my previous channels. WHY!!!! Now, you've created an extra step just so I can go back and watch my desired show. Stop sabotaging my cable. It's irritating.

When looking for a new service provider I spoke with a Verizon representative and they recommended the "test drive" program. It would monitor our usage and automatically make a recommendation to us. After 30 days I responded to their email to see the recommendation-it was blank, again in 60 days the same. Then the bill came in for the 3rd month and it had a large increase (approx 30%). I called to cancel telling them I never received the recommendation as promised. They told me they would charge me a $350 termination fee, I asked it to be waived since I never received their initial offer. THEY SAID NO!

After contacting October 9th to schedule a cancellation of Verizon Fios as of 10/31/2019, I've been refused to have my bill adjusted to reflect the unused week before the billing cycle ends November 6th. This is not acceptable!

I had a Verizon account for internet services only for 2 years in that time, my bill had increased 4 times. I saw an advertised price for another provider for the same price that included cable as well. I inquired with Verizon to see if they had any plans comparable to that and they did not. The pricing for new customers would be comparable but not to existing customers. So I paid my bill on time every month and was not offered anything to stay as a Verizon customer but anyone else is.

They won't give it to you. They'll do ANYTHING not to give it to you. You'll sign up and then they'll act like it was never a part of your plan. No matter how many times you call customer service...YOU'LL NEVER GET IT!!!

After 20 years + of being a loyal customer, I called Verizon Fios to help lower my bill which had gone up 20$ per month and agents and supervisors would not offer incentives, credits, discounts etc!!! They said, "Sorry you are getting the lowest possible rate" and that's it! Meanwhile Dish Network gave my father a 10$ monthly discount for 2 years plus $100 credit with no downgrades! Verizon you need to work on satisfying your customers and work with them to offer discounts to stay on board. I am looking for another provider - one that values their long term and loyal customers! I would give you a zero rating but can't in order to process this review.

I believe that I am a victim of fraud perpetrated by Verizon because I am being billed for wi-fi services requested a few months ago, but never received. When I called the company to request wi-fi in a building I own, I was told that the best way for Verizon to provide this was to bundle it with a land-line phone, even though I only needed wi-fi. Because of the wi-fi/phone bundle option, I would receive a better price. I agreed. The agent told me that the building was already equipped for Verizon Internet services. They would send me a modem that would be relatively easy to install. I asked that the modem be mailed to the address where I reside (different from the building) so that it would not be left outdoors until I could get to the building. The agent agreed, but the modem never arrive at the address I requested it be sent to.

If I could give it to zero I would! Stay away from Verizon business. I am a hair salon and I recently got Verizon. The technician know when I needed it for some cameras and for clients to use and employees. The speed of the Internet was so slow but I could not see my cameras who are use. My computer without a page taken a few minutes to come up. I called Verizon when they set me up with repairs for a new modem for Tuesday. I waited around. Nobody came. I called and they said they had no repair or technician to come out. So they said that they would bump my speed up on their end. Not mentioning them shutting my Internet off. The next day I went to work I had no Internet. Called Verizon. Had eight employees that I talk to 2 1/2 hours later and still nothing resolved to get my Internet back. I’m losing business!!! What a disaster!

Ten phone calls to get my service cancelled after moving. Charged for two extra months, cancellation fee went to collections, after Verizon said they would credit the rep months and rework final bill.

I have been with Verizon for years without a contract, recently a rep convince me that it make more sense and I decided to take a chance, they disconnected my fios. When I called them to say I never received a notice the rep said that they sent it via email....Well I am not checking my email everyday and I am used to paper notifications, she had such an OH WELL...attitude on the phone it was disgusting. I ask for a Supervisor its seems she hung up and I am still waiting for a return call..can wait for the contract to be finished so I can switch to COMCAST.

Coming from someone that works within customer service and grew up in a family that worked in IT, I am BEYOND disappointed and angry with how Verizon handles their customer service and their plans. I was locked in at a rate, then it changed without notification. I went 6 weeks without service, which they tried to bill me for. When I finally got fed up and tried to cancel, they tried to charge me an additional $340. When I told this “supervisor’ that I had the conversation saved on my computer with the Verizon representative that told me my rate was locked, she continued to repeat that it was my fault I did not read the fine print and she has no valid proof of what I am saying, even though I told her I would email her the conversation.

Nightmare dealing with Verizon business. They first messed up my order and had two separate orders to show up to install internet and business when I had specifically asked them to just come in for one order when I was moving my business on 9/26. No shows to appointments to install internet and telephone after that 3 times for the second time onward. Finally decided on 10/4 when they did a no show for the third time that they were extremely unreliable and I needed to get out of my two year contract. Turns out they can't activate my phone line so I can port it to another company. It was inactive the entire time at my new business location. It's day 12 no internet, no telephone.

Fake offers, bogus equipment rentals, price gouging, double charging for things in "Bundles", hidden fees, fake taxes, and a support system that's setup to purposefully waste endless hours making contacting Verizon for a straight answer nearly impossible. Verizon is a perfect example of a company so arrogant and greedy it needs to be broken up and heavily regulated. What's worse when you do finally get someone and call them out on their scams it's endless scripted condescension, outright lies and pretexting to make their obfuscation and corruption somehow your ignorance. This is insulting and should be criminal. There are are literally Nigerian email bank scams with more integrity than Verizon. Certainly Nigeria has swindled less money than Verizon. Truly there is more value and less dishonestly in the $15 popcorn at your local movie theater than in any product from Verizon.

Verizon always has a "higher than normal" caller load. Do they even understand the meaning of "normal"? What they should have on their recording is "It's normal for Verizon customers to have very long hold times. Your call is important to you, but nobody else."

Literally the worst utility provider I have ever encountered. I purchased a router the day I started my services and found out my roommate already had one we could use so I returned it on the SAME DAY and then they told me I would not be charged on my first bill. Verizon Fios not only charged me $212 without my consent, they made it so difficult to refund it that it took over 6 months (and still waiting). After speaking to 15+ "support" agents and 15+ hours later, one of them will hopefully refund me. Absolutely ridiculous that this major company tries to steal money from people without them noticing. Who do you think you are promising to refund me my money 15 times without ever doing so? Honestly the company should be prosecuted for stealing from their consumers and I will be looking into this. Verizon is not the only internet provider in my area so I am planning on canceling all of my services from this awful organization.

In January of 2019 I moved to a short term apartment after selling my house faster than I thought I would in preparation for a much larger move out of the state I was living in. I decided to take my Fios Triple Play Plan with me to the apartment, as they constantly advertise, and since I had 6 months left in my 2 year contract, and only a 6 month lease on the apartment, it was supposed to work out perfectly. Right? Wrong! They renewed my contract for 2 more years after repeatedly telling me it would NOT be renewed. Then when I moved out of the apartment after 6 months, out of state to an area that does not offer Fios, they hit me with a $250 Early Termination Fee!! $250!!! An Early Termination Fee for a contract that was not supposed to be renewed!!

Was straight up lied to about being able to get out of my contract with military orders upon transfer to an area Verizon FiOS doesn't service. Speed was not nearly as fast as advertised and connection was extremely spotty during peak hours and weekends. Tech support proved to be absolutely useless along with billing and any customer service support we tried. This is the same reason I switched to T-Mobile for my phone plan. Liars and thieves make up the Verizon employee base, and I will never pay for any of their services again for as long as I live.

As a business customer for over 15 years, we have 2 DSL Internet Lines. Over the past 15 years, we have placed over 1000 calls to tech support because our Internet Dsl is out or off and on. Same story, the rats or squrrels ate the lines in the junction box at the top of our hill is one of the stories. Another is, Verizon is working on the lines, or it's a problem with Central Office. I have a picture of a box what they call, CENTRAL OFFICE, the Verizon box was open with a 1000 wires in it, a mess of wires. Another story is, the box had a fire.

If there is 0 rating, I would put that. The worst internet service company I have dealt with. So I just started internet service since I moved to VA two months ago. I did self set up for my router and connection with the assistant of a technician on the line. It seems there was a connection/wiring issue that they need to fix from their end. The over the phone representative said that they are not charging me for a set up fee. My sister checked with the technician when he came, and he said that it is a free service. I got a bill charging me a set up fee in addition to monthly internet service. I have set up an autopay which they did not account the discount for. I spoke with a rep, who told me that since a technician came then they should charge me for a set up fee. I requested for the phone recording that I had with the rep when I did the self set up, they refused.

Both customer service and quality are bad. But worse, they will take your money after the cancellation and no refund. Worst. Stay away from FIOS. When you try contacting, no one will help. Stay Away.....

So we had the mid price package and had constant outages and problems with very slow internet/unable to have 2 windows open at once, long waiting times...When we complained, a snippy Verizon operator exclaimed, "You've bought a cheaper package, what do you expect?" So we went with top of the line. Guess what? It STILL sucks. Seems every year, there are 'issues on their end' where we lose almost all internet connection for 2+ weeks. It's still slower than should be, most times and now has been having problems for the past week. They admit it's 'on our end'. Very frustrating when you're unable to access the internet after consistently paying high bills and having the 'top Fios bundle'. Rural life has its benefits. Also has its downfalls. Verizon in rural Pennsylvania is definitely, a downfall. What other viable choice is there?

Recently switched from Xfinity to Fios in hopes of getting faster WiFi speeds. Big mistake. We only get fast WiFi in the room where the router is installed. We'll get anywhere from 0.25 to 50mbps (and we're paying for 100mbps) if we're in any other room. Talked to a customer service rep - he said we'd have to upgrade plans in order to get faster WiFi. Why do I have to pay more money for something that I used to get at cheaper rates with Xfinity???

I was promised a Chromebook with a 2 year contract to make a long story short. All I had to do was wait 1 month and then go online to redeem it. Well I got the e-mail but it didn't include a code (which I need to redeem the Chromebook). I called like 6 times already and anyone I talked to described some other website because what they were describing I wasn't seeing. I was put on hold after being transferred a zillion times. One rep even got really snarky. I am writing reviews wherever I can find a place to do so. I am being ripped off, lied to and then ignored. Where can I file a complaint? Anyone know? They won't even answer the phone to me anymore. I want what I was promised. I hate this company. DOn't fall for this scam. Shame on that company. "Too big to fail".

I just moved into a building in New York City. I looked at many internet providers, Verizon was definitely not the the cheapest but unfortunately the only provider in my area so I went with them. I tried to purchase on the website but the only date available was 30 days from now. I called and the lady on the phone verified that they cannot install any earlier. I spent 30 min on the phone with 3 additional people. None of whom would tell me exactly why the installation time was so long. What was more ridiculous is that there were other people in my building getting internet installed by Verizon, and I bumped into a Verizon installation specialist in the elevator the day before. I am going to try to find another company that services my area, and if I can’t, I guess I'm stuck with Verizon.

This is quite possibly the worst company I have ever dealt with. After 4 phone calls about the internet not working after a storm, they scheduled a tech who did not show up. The second tech did not show up. The third tech hasn't shown up yet! I asked one of the tech schedules where he was based, said it was Mexico. Can you believe this company, making millions and can't even pay a US citizen to do the customer service. Unbelievable!

All of the people I spoke to on the phone didn't understand me and I didn't understand what they were saying. The lack of comprehension and understanding of these people is not good. It's almost like they aren't even located in America. I can't believe that verizon would be so unamerican that they would outsource their workers. My problems were not resolved and I had to speak to three different people before I got someone who I could actually understand.

I was interested in switching over from T-Mobile to Verizon. I know telecommunications companies can be tricky so I asked very specific questions regarding discounts. I stated my internet speed/package with Fios when speaking to a rep named Jessica in the Wireless division via chat. She said I would be eligible for a 10 dollar discount off my wireless bill for having fios and 10 dollars off of my Fios bill (20/month total).

Setup a new order. Spoke to support a week ahead to make sure everything would go smoothly. Every time there was redundant questions and a varying list of issues that they said would be resolved. Eventually, they said, your "order is not flowing". This was the day after my service should have been active. Spent countless hours/chats/support calls. No one cares, no sense of urgency. Even if your job depends on your internet, no one cares how to pay your bill. No sorry, no compensation for all my troubles, no care.

We had a Verizon Fios salesperson come to our door and showed us how we could save on our current bill with Xfinity. He said that on top of lowering our bill that we would get a signup bonus of $200.00 plus they would buy out our contract and our price would be guaranteed for 3 years. He also gave us his phone number to help with any problems that arose saying that the new President of Verizon wanted customer service to be important. He doesn't answer the phone, the $200.00 dollars has not shown up, the paperwork says we have a 2 year contract and it cost us $111.00 to get out of contract. In my opinion the only change to Verizon Fios is that they adopted Timeshare sales tactics. What's really bad is that he had a young person with him that he introduced as his trainee.

Long wait times, terrible customer service. I can only pay my bill online, and not access my account. Also my bill is supposed to be $40/month for internet only. For some reason I am paying $85+ monthly. Verizon refuses to discuss my account over the phone, and I cannot access my account online. Only to pay my bill.

I called Verizon FIOS on July 6, 2019 and spoke with a female representative. She told me Verizon FIOS offered a 60 trial period called Verizon FIOS Test drive but she failed to explain to me that bill would more than double from $79.99 per month to over $180 per month after the 60 day trial period. She also lied to me and told me I would be provided with a free 45" TV on the day of installation. When the installers arrived on July 7, they laughed and told me that the sales representatives were trained to lie and say anything to get a customer to sign up for services. They told me that the installers never carry the tvs on the truck and I would not receive the "free" tv for 30-60 days, so I had to go out and obtain my own second tv.

Before you start with Verizon there are things you should know. We didnt have this service not even a week before we called Cablevision and went back to them. Verizon Fios is the biggest piece of garbage around! Getting dropped off the same computer numerous times per hour. (1) They dont give you email whatsoever. So any POP or SMTP you do will not work, Verizon purposely blocks every port. Verizon will block anything you do that goes outbound. And they will sit there and play stupid like they dont know anything. You'll see tons of complaints regarding it. (2) Whether you're 5 inches away from their router or 1 foot, be prepared to get disconnected left and right. Every time we have to use this crappy service we have to turn off the router numerous times and reboot the pc. Always getting Internet Not Found DNS errors left and right.

I've never had a worse experience dealing with a company. They installed our wifi, but said we could access our wifi password without logging into our Verizon Account. They gave us a password and login for the account, and it didn't work. To reset the password, the only option we had was to get it MAILED to us. US MAIL. They had our email on file, but no, they had to MAIL it. By this point, we cancelled our account, and we were told by customer service our balance was $0. Nothing owed, Verizon was cancelled, we were done. A month later, however, we suddenly get this OVERDUE bill notice that we didn't pay $99 installation fee. At this point, I don't even want to deal with people anymore, and it was threatening collections on my credit card, and I was getting calls twice a day, so I decided to just pay the damn fee.

I was not informed that installation would take, in the words of the installer, "at least 3 hours" until the gentleman arrived at my home at the scheduled time. I had taken off 2 hours in anticipation of the installation out of an abundance of caution, but he was set on the fact that it would take the full 3hrs plus and therefore we could not proceed. I reached out to Fios customer support and was placed on hold for over an hour...twice. I used their chat system which comprised of an AI machine telling me that there was no way to schedule an installation until 8/31 and the only open time was 8am. Rather than work with me, they noted that if I could not secure an installation date and time then my order would be cancelled. Which they did.

During a chatting conversation with a Verizon representative offering new deals, I was persuaded by a new offer to go ahead and cancel my older service "Xfinity". I was told that installation fee will be waived, router will be free and that I won't have to sign a contract, and all that for $115. Few hours later, I downloaded the app and went ahead to check the detail of the offer and found out that I am bound by a contract, that the router is not free and that installation fees is $100. Total bill before taxes is $200. It was really disrespectfully dishonest and unprofessional from such a big company. Very very disappointed, especially after cancellation my original service. I called in to complaint but they told me there is no complaint department and that I have to verbally mention it to a supervisor.

I tried getting internet in my apartment home last year. I gave them all the information necessary and when they arrived, the technician was there for 4 hours and ended up not installing! He said he needed to come back, but we cancelled and went with another provider instead. We moved again recently and decided to give Verizon another chance. I (again) gave them all information necessary to give me a quote including our address. They said they would give me 100/100 speed for $40 monthly. They called a couple weeks later (2 days before our install date!) saying that what they quoted was not available for my apartment and I now had to get slower (50/10) internet for $70 monthly. Total bait and switch. Will not be giving them another chance.

Internet was good but billing sucks. So I have had 2 new debit cards cause of fraud and I had to update it on Verizon account. To my surprise they never say anything about charging $15 for updating or adding a new payment method, I figured out myself cause even they won't tell you over the phone so that's a hidden fee! When I told them to disconnect my service they then wanna negotiate. 1st they say my bill went up cause I been a year. BS. Second they can only lowered to $10 but my $39.99 was for a price lock guarantee for 2 years! Anyways I switched to Xfinity internet. Very little issues but going well so far. And customer service is available 24/7.

I first attempted to search the website to solve my simple need myself, but the choice for what I needed did not address my problem. I then opened a chat contact, but I had stepped away from my computer for a moment, after waiting a few minutes, and missed the agent's contact. I also initiated a phone call, expecting maybe 15-20 minute wait...It's been 2:01:38 and STILL no one has picked up the call. This is UNACCEPTABLE for the cost of service and the streaming alternatives to the higher cost of cable. All I wanted was to resume paper billing. Geez.

I have been a Verizon customer for over 20 years. I am very upset with what they did to me on August 16th and 17th. I text chatted with a Verizon employee about why my Verizon bill have a new charge called DVR Services. They told me that I was getting a discount and it has now ended, I said ok and proceeded to tell her that I am a senior and we can hardly afford to pay for the bill now, if there any way to lower the cost. So she told me that I can take this other plan that will take away only 7 channel from the lineup and that is will lower your bill about $20. At first I was cautious and she proceeded to tell me that it was a good deal and we have to make a decision, so I asked again and she assured me that it was only 7 channel, she also said that she can up my internet speed for nothing. So I asked my husband and he said ok let’s do it.

I located the reward code redeemed it and no waiting to receive the Chromebook.

They do not tell the customers the truth. I purchased an internet service on May 29, the equipment came the next day. I had to wait till the 31 for activation and then set the equipment up myself. I could not and called for a tech to come, but that would have taken a month to someone to show up. So, I sent it back on June 7th, called Verizon and was told, "OKAY, your account is closed with us." But I get a bill, call them and was lied to again. Got another bill, lied to again. And then another bill. Called and was told by customer service that line by line, my bill is now zero. I will see it next month. I hate Verizon.

Failed to respect that both my wife and I are in education... not their problem. But don't worry, if I break the contract they will charge me a disconnection fee. The day the contract is up, they will lose my business!

Took me almost a whole day to get someone to call me back from customer service and once I finally get someone on the phone they tell me they can contact me if there's a problem with my account because they're automated. I am definitely looking for another one. Verizon FiOS has gotten too old. Made it difficult without people.

I was having a problem with my box in my family room. I called Verizon to have them check it out and they told me that my box was too old and I was out of contract with them but they would upgrade me to the new box for both rooms and added the additional promos. Here comes the problem, I received the new equipment. Installed pretty easy but no TV, nothing worked. I called support and could not find one person that spoke English. They tried doing things on their end for 4 hours. I had supervisors on the phone, they hang up just because. All of them told me that they will be able to fix it. The last supervisor told me that he dispatched tech support to come out and would call me back the next day when they were coming.

If you are an international business person in North America don’t even consider getting a Verizon prepaid account to save your family money. It is a waste of your time and I think you probably know that time equals money. This experience with Verizon was a joke. Kyle.

After study and extended thought I signed a $3,816 contract for two years of TV and Internet service. One of the big reasons was the special incentive that included a $200 Samsung tech credit for a free Chromebook 8 inch tablet of fitness watch. You can order this from Samsung 30 days after you sign your contract. I was shocked and disappointed to learn that this is another bait and switch scheme where the offer is misleading and they do not stand behind it. I have a Chromebook and a fitness watch and when I tried to redeem for the tablet was told they are no longer available. I could buy a more expensive tablet but the price was way above what it sold for at Costco and only had 25% of the Costco tablet memory.

My cable and internet have now gone down for the second time, which requires a tech to come out and fix. I work from home and also live in a dead zone, so when they told us 3 days before a tech come out, I was super annoyed because that means I can't do anything at my house (can't make calls, send messages, emails, nothing).

My experience has being the worst with Verizon Fios. I still can not get a hold on a technician to help me set an account since I need to see my bill online. Waiting time is hours or days. A technician answer but soon he said ,"oh I am not sure , talk to another person." I was on the line for 40 minutes and I had to hung up.

Verizon takes no care in making their loops on the poles neat. There are loops all over the place and dangling. They don't tack the lines neatly up the pole. We have a nice community here and we would want them to respect that. Temp lines cut but dangling from the wires touching the ground. I have pics if interested.

May 2019 our building receive Fios. We only had Optimum. I left Optimum thing Fios would be cheaper since I already had landline service that was getting expensive. When I got my first bill from Fios they took out 2 months payment. Lucky I had money in my bank acct. Now the promotion was free Netflix. That is a lie. You must give them a credit card and Fios reimburses. I don't trust Fios. Somewhere I lose out. Every two or three weeks they change their promotions and they don't tell you the truth when you take out Fios. Their internet is slow. The internet and tv freezes. Try to get Fios on the phone. Impossible. Sorry I took out Fios. I am very unhappy with service and trying to contact them by phone.

I have been a Comcast customer for years and dealt with their crappy services and expensive pricing. I have heard so many wonderful things about Verizon Fios. I was sick of Comcast's antics and high prices. I was elated to hear how Verizon will waive the installation fee if you place your order online. MY Mother did it a week ago and it loving it. She doesn't lose service, like most Comcast customers do randomly. Well, after placing two orders and talking to four representatives, my order was not placed. I was hung up on or the call was lost? Mind you, this is the first review I have EVER written in my life because I don't like to waste my time complaining. I just can't believe how I hear so many good things about Verizon Fios and then they can't even handle an order placement.

Called Fios. Explained that my home had no phone hookups, Fios c/s person assured that Fios would install when installing their system. Wrong. Now being told I have 2 choices. 1: plug my new house phone into Fios main box inside my garage or 2; pay additional $60 + $99 for their tech to do this. 48mins on cell phone, 5 different c/s people, chat room conversation with apparently 2-3 more people and NOTHING. Shameful tactics to get money from customers, promises broken. Not sure if I will recommend Fios to friends and family after this.

Bottom Line Up Front – Verizon made a mistake. They don’t have the ethics/integrity to own up to it. Now I am left to pay for their error. A dishonest company and my worst experience with an Internet provider ever. It’s rare that I comment on my experience with a company, and when I do, it’s usually to relay some positive interaction I’ve had with them. Unfortunately, after 16 years of service with Verizon, today I had a much different experience.

I’ve had my cable for over 2 years and have had issues with the service. I went 7 days without cable because the service shut down. They sent out service after the 7 day and it starting work. Then after two months same issue. I was asked to mail the set top box back to them and they would send me a new box. Did that and I had the issue again.. 3 months after that same thing. Now again last Sunday. Again I was on chat. Scheduled an appointment for this Saturday. I call because I did not receive confirmation. My appointment was canceled. Now I without tv that I am paying over 200 for. I spoke to a supervisor. He rescheduled the appointment for this morning. No one showed up. Verizon cost way too much to have this kind of service.

I called to verify how deep the lines are suppose to be dug into the ground and have received several answers. The 1st call to Verizon stated 1.5ft to 2ft deep. I then received after I had issues with gardening very shallow 5inches, that it's only a few inches deep. Everywhere I look about line depth should be feet deep, not inches. 5-6 inches for residential isn't deep enough for gardening, etc. Please have the Maryland employees put the wires the proper depth. Bill from Syracuse, NY Escalation team department stated 3-6 inches is Verizon regulation. Now I have 3 different answers.

I am trying to add a cable card. After an hour wait to talk to a person she puts me on hold for 30 of the 45 minute call. This should be an easy thing to add. She obviously doesn’t know how. I ask politely to speak to someone else. She hangs up. If I pay 150 a month and can’t get help to pay more I will take my business to cable.

Today 07-24-2019 I just tried to schedule service and installation online but online application didn't go all the way through nor gave me a confirmation... I called to make sure whatever the supervisor did was ok but not clear. Sent me 5 emails. None of them will let me add my bank account for autopay, useless. Called back 3 times. No one gave me accurate info. They all gave me different pricing than I was told and printed. They said will make adjustments???? Trying to make me pay a lot more money? Then they will adjust?? NOBODY CARES. Their work ethic is poor. VERIZON DOES NOT APPRECIATE THEIR CUSTOMERS OR THEIR BUSINESS. The gentleman I spoked around 5-5:30 told me "if you want I can cancel it."

Overall, you will call the Fios number listed online through Google (be aware it's the mobile number not Fios) and will be on hold for HOURS. If you are lucky, you will get nice people who transfer for you. Be aware, that you will be transferred from person to person and some people will send you to the wrong department. I had Verizon Fios for less than 24 hours (installment wasn't even made) because I knew that if it took this long to get in touch with customer service, I would have a bad experience. Sure enough, I get charged $100 on my account and nobody knows why. Verizon didn't even have my account number on file or see the charge on their behalf. After 2.5 hours, a manager from God-knows-where had to access my account with my PIN from her end. Finally, someone saw the charge that I was talking about and said that they would refund me. It has been over 1 week and I still have not been refunded.

The service is great. Can't complain. But when it comes to people taking money away without giving a specific reason they are also great at that. They always find a way to add charges and increase your bill ridiculously! I started off by agreeing to pay $130. I made sure I asked the representative several times if this was my set amount for two years, if I will not get hit with any hidden fees or adjustments or "oh you should have called and cancelled", and all the several times I asked he assured me it was set in for two years that price, which I agreed.

From the beginning Verizon gave me one price and when the bill came it wasn't what I was quoted. Not to mention the time wasted on the install due to the technicians either not calling beforehand or not showing up when they said they would. When we finally got the install done, the technician cross the phone lines (we have DSL and two phone lines) so they had to come back to switch the lines. Let me also mention that in our area there is no FIOS and DSL is only 7 mbps of which we get less than 3 mbps.

I cannot reach tech support via phone. The phone has a loop that asks for basic info, says to call back when I have it and then hangs up. No way to get past this. The disability phone line refers me to the regular line. No help there. Using chat has sometimes hooked up with someone who can't understand simple questions, even after I got an actual agent, not the automated answers. I've been a month without wifi. Got an agent who FINALLY fixed it, but disappeared as soon as I said I had the wifi back. No answers to what to do if this happens in the future. No way to find out if there's any compensation for being without wifi for a month. I find it exhausting to deal with tech support. If this weren't the only game in town for a landline, I wouldn't be here. Expensive. Add-on fees are ridiculous and I suspect I'll be paying much more when my 2 yr contract expires. Wireless tech support, on the other hand, was MUCH better, flexible and accommodating.

I was by told that a service technician would be by to install internet any time between 8 am and 12 pm. 12:30 pm he calls and says that he will be a half hour still. I told him I have to leave for work at 1:45 pm, which when I made the appointment I was told would be plenty of time. Never apologized, was told he couldn't get it done by that time and I had to reschedule. Waited five hours and got very little sleep for and I still don't have internet.

My problem is with FIOS TV. I'm a HBO and SHOWTIME subscriber. They use to have a bar on these premium channels, so if you tune-in in the middle of the movie or documentary you could simply press the bar and start over. Now you forced to go to menu, press on demand, find network, find the show, they even took away alphabetical list, so you forced to click through all the show to find what you looking for to start all over. How much more time consuming this service could get! Travesty!!!

Verizon increased my monthly bill because of they have equipment cost increases. OK I can accept that, however how does that affect current equipment already in use. The unit I have had has already paid for itself for Verizon. How is it possible for them to change their fees without voiding the contract? Basically they are forcing me to subsidize future customers.

My experience with them is their marketing people promise something and the management refuses to pay after the service starts. They have very few cable channels for the basic package. For everything they are charging. The marketing guy said, if the other service Optimum charges for the same month due to the billing cycle. I arranged for Fios to install after the completion of the billing cycle. Fios had a problem and they postponed it. The marketing guy pushed it and said, "You install now and you can get it back after the month is over for the Optimum charge." Now they refuse and the the email address they give does not work. (contactcredit@verizon.com) If they give this name and it does not work, how can you complain? Brilliant!!!

I called Verizon after being at my new house for a little over a year. My house is new construction, on a new street, new subdivision etc. Anyway, when I first moved in they couldn’t locate our address because it was so new, so that is why I waited. I called today and asked to get Verizon Fios for internet service and the customer service representative said they didn’t have service here. I explained to her that when these homes were being built the Verizon trucks were here laying the Fios cable in. That was one of the things we had to wait on when our house was being built. So I know their Fios lines are in the ground.

THE WORST COMPANY I have ever dealt with. Had my service shut down because the phone representative said I could get a better deal if they gave me a new customer offer - sounded amazing! Shut my phone, internet off and then never reinstated it! After speaking with a Verizon VP after HOURS of transfers and hang ups, I was told my new service installation would be today between 9-11. Well, it is nearly 11:40, missed children's activities to assure I was home, and when I called to follow up, the representative said there is no ticket or order for anyone to come today. He then said someone was supposed to come yesterday, but my emails all have today's date on them! Additionally, I was home yesterday and no one came anyway! What kind of crazy company is this!?

I started having internet connection issues 3 days ago. The WiFi and everything was up and working, but nothing could connect to the internet. I rebooted everything (my router, modem, and battery backup) and when it still didn’t work, I called Verizon. After 1 and 1/2 hours (1h:54m) on the phone with their robot answering system and a representative, they ran a test, rebooted everything on their end, and my service was up and running. For 10 minutes. I called them again, went through the robot again and got on with another rep. After running tests and asking me questions, she told me that my modem/router was out of date (almost 4 years old). She told me I had 2 options.

Verizon FiOS my bill just keeps going up and up and up!! It started out 50/month... The equipment (router) they gave me was garbage!! My service is always slow and goes in and out!! And they charge a rental fee for this equipment!! I bought my own and told them to adjust my bill and their employees are so clueless they shut my service off.. And then tell me usually they have to do a credit check to reconnect!! If this hits my credit they will wish it didnt! I never wanted the service shut off!! Then they have the nerve to keep me on hold and give me an attitude when its 100%% their continued negligence!! This company is just getting worse as time goes on!

When I signed up for Verizon, I was promised a free 43" Samsung TV after 30 days of service as part of the sign-up package. After 31 days, I did get the email telling me to "redeem now" along with another email saying that if I did not redeem today the offer would expire. I tried the "redeem now" button, and all it does is lead you to your account homepage, with no option to redeem!

We had Verizon Fios for 8 years and loved it. We moved to a new home 5 miles away and requested the same TV set-up that we had previously. After 11 months and many hours spent trying to get system to work including installing 3 new set-top boxes, we still do not have a system that works. TV sound skips and locks all the time and gets stuck with "loading" symbol. Also, when trying to play a recorded program, there are a series of ads for other shows that must be loaded before the "play" button will activate. Did not have this previously.

So we had Verizon Fios installed on 7/10. The Tech was here for hours and once he left we realized the service wasn’t working properly. I called yesterday 7/11 to tell them the house phone doesn’t work, as well as the WiFi. They sent out a tech within hours. This tech comes and tells us he doesn’t understand why the original tech didn’t install our service properly. This new Guy has to re-wire and drill holes. Now the service is working. We go down into our basement this morning only to find the tech left a HUGE mess! Wires hanging, sawdust and debris, insulation hanging, tiles missing... I've been on hold with Verizon now for nearly 30 minutes with no resolution. We left Optimum because Verizon is suppose to be the best service yet it’s only going on day 3 and I have had nothing but problems! #verizonfios #verizon #verizoncustomerservice #verizonlongisland #notahappycustomer #resolution

I switched from Time Warner (currently Spectrum Internet) to Fios because I was promised faster internet speeds. It sounded all good on paper. However, I regretted my decision immediately. When I complained, Verizon Customer Service pointed out to me the "fine print" that says they only promise speeds "up to" 150 Mbps and that my test results of under 10 Mbps were theoretically within the promised specifications of "up to 150 Mbps." I am back to Spectrum Internet now and, as a special "**" because of my complaints, Verizon refused to refund me the prorated portion of my last invoice for absolutely no reason. Should I sue for $45??? Probably not, but I will gladly offer my negative reviews of FIOS to anyone interested. And be warned - if you're considering switching to FIOS -- they are not what they claim to be.

Have been paying for the TV package for over a year. They have sent the wrong box, the wrong remote control. After a year they have accepted that they have sent me the wrong material. Have not watched or used the box for even 1 second, but been charged for the service that I never had. Wifi Internet is absolutely rubbish, 0.09mbps for download, 3mbps for upload, supposed to be 50 over 10. The customer service have no idea what they are talking about, The engineering guy over the phone discusses billing issues, the billing department discuss technical issues. What is going on?

A truck clipped the cable feed for Comcast and Verizon in my neighborhood Saturday night at 8PM. Comcast showed up to do their repairs at 5PM Sunday. Verizon showed up Monday at 6:30PM. It’s now 9:30PM Monday and they are still working to get their 6 customers back up. If you were a customer of Verizon you missed the US soccer team’s World Cup match. So, if you’re on the fence between Comcast and Verizon this is an example of what you can expect from Verizon. No service on holiday week!

I'm a FIOS customer (TV+ Internet bundle) in NY for 8 years. I rarely watch TV but never could get rid of it as FIOS prices were such that bundle Internet + TV was "cheaper" than Internet alone... This year my son was watching hockey playoffs so I asked them to temporarily add a sports package. When I called two months later they told me that (1) I'm now in a NEW TWO-YEAR CONTRACT WITH $350 PENALTY, and (2) my old package is no longer offered. I would never agree to these predatory conditions for just adding a few channels! Through these near-fraudulent sales practices Verizon is trying to keep us paying 3X market price for a very basic internet service. Horrible. I'm getting out even if I have to pay, will be better long term. These "feudal" bundle contracts may have been ok 10 years ago, but now we have a lot more choice of getting internet and the content you are interested in.

Been a Verizon Fios customer for almost two decades. Have gone with their 1GB Internet and premium television package under a 2-year contract. The contract came up for renewal this year and my rates went up over $70 per month WITH A NEW CONTRACT. In order to keep my 1GB internet, I had to go with a minimal channel package, pay $200 for my router (to avoid long-term rental fees) and go to paperless billing just to bring the bill down. I am still paying $30 more a month than I previously was. I wrote a scathing letter to Verizon CEOs. Got a phone call from their executive team saying there was nothing they could do about the price increases. Horrible! No wonder people are leaving cable for streaming.

I signed up for new internet service. I'm moving into a house for my senior year of college. I signed up for new service. I was contacted by Fios asking me to assume the account from the prior tenants and I agreed. They offered to have me upgrade the speed of the internet and a MANAGER got on the phone and guaranteed that the $150 fee would be waived. They have been billing me ever since for this and now I'm stuck with it. I called today and their response was, "Well, split among your roommates. That's not even that much money!" If you have a choice at all, consider another internet provider. Fios doesn't care about their customers and they don't stand behind what they sell you over the phone.

I had Fios installed in my home on 5/19/19. It have been over 30 days with FIOS in my home and I am eligible for receiving the 4200.00 promotions that they were offering at time when I signed up. I just called Verizon to inquiry and the status of my $200.00, they claiming they do not see where I am eligible for 200.00 because they can't find the order number in their system. It's a long story to go in details, but I suggest to all viewer and customers to not sign up with VERIZON! Their customer services extreme poor, their representatives are not educated on the company's policies and they just blunt out to customers on anything to get them off the phone. Their lack of concerns and passion for the customers aren't there and we are the one that keeps them in business!!! I warn you... PLEASE DO NOT SIGNED UP WITH VERIZON!!!

We are a military community off base and Verizon about a year has landed fiber on the main street but not in the neighborhood. I keep receiving sign up letter but not available and can't seem to get answers. Now I have a BBB complaint and somebody is looking at it but not returning my calls. Now this is unacceptable Verizon.

I’m sad to say that I had to cancel and get the 350 service cancelation fee due to the fact that I was charged over 120 in fees and not only that but was added to contract unwillingly so I am done with these extra bills.

Product was fine. Then we moved to a state where Verizon does not serve. We did everything they said to have them return our equipment deposit: returned the interface equipment, and filed the form. Money back? Like pulling teeth. Calls upon calls. Just getting through to an agent (every time) is an ordeal. Because, in fact, they owed us money, we refused to pay the last bill. Got all the way to their referring us to a collection agency, despite agents saying they had corrected the issue. Hours on the phone where it appeared that every time we called it was starting from scratch. This is still not resolved.

I just switched back to Verizon which I am very sorry I did. I fell for their triple play 79.99 deal which is now 142.00. Fine but I was promised 50% off installation on my first three phone calls. Never happened. Then 100% credit back from the installation from the next two phone calls. My bill is still the same. I was told they would take off the 7.99 sports package that I requested. Didn’t happen. I was told I could pick the day I want to be billed. No not that either. Why did I come back?

I have been a customer of Verizon for over 20 years. Two years ago they replaced a bad router at no charge. I was told my two year old router had to be replaced with a router that was 5G capable. This time Verizon wants to charge $199.00, or I could pay $12.00 per month until it is paid off. It makes me think that Verizon somehow is disabling old routers so we are forced to buy their new router. I could be wrong but there seems to be a number of router complaints recently.

So when it was first connected it was great, for about 4 months. I signed up for the Gig service, and was informed that they could not guarantee speed as long as I was using wireless, but expected me to get >300 mb/s which I did... fairly consistently. Then four months into it, my speeds began to drop, significantly until I was getting about 20 mb/s. I worked through their automated troubleshooting, as well as their over the phone/technician troubleshooting. All to no avail. I then asked to have a technician come to my home to see what was causing the issues, and I was told that they do not send techs out for "wi-fi problems" and that as they do not guarantee wireless speeds, I was just going to have to accept <20 mb/s speed.

I had the worst experience today waiting for the technician. He didn’t come on scheduled time. After I called customer service, the representative was totally rude. She said my appointment was changed to a different time frame. With attitude! So how come nobody told me about it??? Then she put me in a long hold. I called again and was told the technician is only few minutes away. And of course he didn’t come... I don’t recommend Fios Verizon to nobody!!!

We moved. Our business phone number for 29 years can't be ported over to our new location. We ordered to have a recording put on our old number. It was promised it will be done as soon as the old number was disconnected on 4/15/19. I found out on 5/1/1 that it was not done! I spoke to Andrew. He wrote a ticket # ** for have a recording put on for one year. It was on for a while and then it was gone. I spoke to Marissa. She wrote a ticket # **. Nothing happened. I call again on 6/12. Spoke to Linda. She wrote another ticket # ** for recording service on from 06/12/19 to 06/12/2020 and promised it will be on at the end of 6/12/19. NO NO NO! It did not happen. Again I called on 6/14/19 spoke to Chris. He said it should be on in a few hours on 6/14/19.

I've had to contact customer support for two separate issues over the past two years to resolve account issues. These issues were created by Verizon. Each time, it took several conversations (each conversation lasting more than 1 hour) over the course of several weeks to finally get resolution. In these conversations, the agent would constantly appear supportive and understanding and yet provide false information and ignore previous assurances. Only after really pressing (asking for a manager, threatening to end my subscription) would the agent then offer a resolution they previously said was not possible. While the financial cost of these issues is marginal in the long run, at some point it becomes a matter of principle and decency. I would immediately cancel my subscription with Verizon but the thought of getting on another support call to do so is currently unbearable.

Since December for a large majority of customers the whole network protection part of the FiOS application has not worked. We rent a router from Fios for this use/purpose. After spending a combined total of eight hours on various service department calls we were ultimately told they realize it’s an issue and they do not know when it will be resolved. Biggest problem was that the individual departments had absolutely no idea what the other departments are doing, seems like a significant lack of knowledge sharing between groups. Resulted in a large amount of time wasted resetting routers, installing, reinstalling applications, etc.

My fiancé and I were approached by a young man going door to door working for Verizon. He made grand promises about Verizon which may be or may not be true. Our experience unfortunately was the opposite of what he praised. We agreed to have an installer come into our home and install Verizon’s equipment. He did so in approximately 7 hrs and then left. Come to find out the internet was never tested nor functional. Wires were Stapled to my wall not straight but in a zig zag pattern. Devices in the living room were poorly placed and tens of feet of wire in knots and rat's nest behind the tv (which is seen from public view).