Verizon Fios Reviews

Literally the worst utility provider I have ever encountered. I purchased a router the day I started my services and found out my roommate already had one we could use so I returned it on the SAME DAY and then they told me I would not be charged on my first bill. Verizon Fios not only charged me $212 without my consent, they made it so difficult to refund it that it took over 6 months (and still waiting). After speaking to 15+ "support" agents and 15+ hours later, one of them will hopefully refund me. Absolutely ridiculous that this major company tries to steal money from people without them noticing. Who do you think you are promising to refund me my money 15 times without ever doing so? Honestly the company should be prosecuted for stealing from their consumers and I will be looking into this. Verizon is not the only internet provider in my area so I am planning on canceling all of my services from this awful organization.

In January of 2019 I moved to a short term apartment after selling my house faster than I thought I would in preparation for a much larger move out of the state I was living in. I decided to take my Fios Triple Play Plan with me to the apartment, as they constantly advertise, and since I had 6 months left in my 2 year contract, and only a 6 month lease on the apartment, it was supposed to work out perfectly. Right? Wrong! They renewed my contract for 2 more years after repeatedly telling me it would NOT be renewed. Then when I moved out of the apartment after 6 months, out of state to an area that does not offer Fios, they hit me with a $250 Early Termination Fee!! $250!!! An Early Termination Fee for a contract that was not supposed to be renewed!!

Was straight up lied to about being able to get out of my contract with military orders upon transfer to an area Verizon FiOS doesn't service. Speed was not nearly as fast as advertised and connection was extremely spotty during peak hours and weekends. Tech support proved to be absolutely useless along with billing and any customer service support we tried. This is the same reason I switched to T-Mobile for my phone plan. Liars and thieves make up the Verizon employee base, and I will never pay for any of their services again for as long as I live.

As a business customer for over 15 years, we have 2 DSL Internet Lines. Over the past 15 years, we have placed over 1000 calls to tech support because our Internet Dsl is out or off and on. Same story, the rats or squrrels ate the lines in the junction box at the top of our hill is one of the stories. Another is, Verizon is working on the lines, or it's a problem with Central Office. I have a picture of a box what they call, CENTRAL OFFICE, the Verizon box was open with a 1000 wires in it, a mess of wires. Another story is, the box had a fire.

If there is 0 rating, I would put that. The worst internet service company I have dealt with. So I just started internet service since I moved to VA two months ago. I did self set up for my router and connection with the assistant of a technician on the line. It seems there was a connection/wiring issue that they need to fix from their end. The over the phone representative said that they are not charging me for a set up fee. My sister checked with the technician when he came, and he said that it is a free service. I got a bill charging me a set up fee in addition to monthly internet service. I have set up an autopay which they did not account the discount for. I spoke with a rep, who told me that since a technician came then they should charge me for a set up fee. I requested for the phone recording that I had with the rep when I did the self set up, they refused.

Both customer service and quality are bad. But worse, they will take your money after the cancellation and no refund. Worst. Stay away from FIOS. When you try contacting, no one will help. Stay Away.....

So we had the mid price package and had constant outages and problems with very slow internet/unable to have 2 windows open at once, long waiting times...When we complained, a snippy Verizon operator exclaimed, "You've bought a cheaper package, what do you expect?" So we went with top of the line. Guess what? It STILL sucks. Seems every year, there are 'issues on their end' where we lose almost all internet connection for 2+ weeks. It's still slower than should be, most times and now has been having problems for the past week. They admit it's 'on our end'. Very frustrating when you're unable to access the internet after consistently paying high bills and having the 'top Fios bundle'. Rural life has its benefits. Also has its downfalls. Verizon in rural Pennsylvania is definitely, a downfall. What other viable choice is there?

Recently switched from Xfinity to Fios in hopes of getting faster WiFi speeds. Big mistake. We only get fast WiFi in the room where the router is installed. We'll get anywhere from 0.25 to 50mbps (and we're paying for 100mbps) if we're in any other room. Talked to a customer service rep - he said we'd have to upgrade plans in order to get faster WiFi. Why do I have to pay more money for something that I used to get at cheaper rates with Xfinity???

I was promised a Chromebook with a 2 year contract to make a long story short. All I had to do was wait 1 month and then go online to redeem it. Well I got the e-mail but it didn't include a code (which I need to redeem the Chromebook). I called like 6 times already and anyone I talked to described some other website because what they were describing I wasn't seeing. I was put on hold after being transferred a zillion times. One rep even got really snarky. I am writing reviews wherever I can find a place to do so. I am being ripped off, lied to and then ignored. Where can I file a complaint? Anyone know? They won't even answer the phone to me anymore. I want what I was promised. I hate this company. DOn't fall for this scam. Shame on that company. "Too big to fail".

I just moved into a building in New York City. I looked at many internet providers, Verizon was definitely not the the cheapest but unfortunately the only provider in my area so I went with them. I tried to purchase on the website but the only date available was 30 days from now. I called and the lady on the phone verified that they cannot install any earlier. I spent 30 min on the phone with 3 additional people. None of whom would tell me exactly why the installation time was so long. What was more ridiculous is that there were other people in my building getting internet installed by Verizon, and I bumped into a Verizon installation specialist in the elevator the day before. I am going to try to find another company that services my area, and if I can’t, I guess I'm stuck with Verizon.

This is quite possibly the worst company I have ever dealt with. After 4 phone calls about the internet not working after a storm, they scheduled a tech who did not show up. The second tech did not show up. The third tech hasn't shown up yet! I asked one of the tech schedules where he was based, said it was Mexico. Can you believe this company, making millions and can't even pay a US citizen to do the customer service. Unbelievable!

All of the people I spoke to on the phone didn't understand me and I didn't understand what they were saying. The lack of comprehension and understanding of these people is not good. It's almost like they aren't even located in America. I can't believe that verizon would be so unamerican that they would outsource their workers. My problems were not resolved and I had to speak to three different people before I got someone who I could actually understand.

I was interested in switching over from T-Mobile to Verizon. I know telecommunications companies can be tricky so I asked very specific questions regarding discounts. I stated my internet speed/package with Fios when speaking to a rep named Jessica in the Wireless division via chat. She said I would be eligible for a 10 dollar discount off my wireless bill for having fios and 10 dollars off of my Fios bill (20/month total).

Setup a new order. Spoke to support a week ahead to make sure everything would go smoothly. Every time there was redundant questions and a varying list of issues that they said would be resolved. Eventually, they said, your "order is not flowing". This was the day after my service should have been active. Spent countless hours/chats/support calls. No one cares, no sense of urgency. Even if your job depends on your internet, no one cares how to pay your bill. No sorry, no compensation for all my troubles, no care.

We had a Verizon Fios salesperson come to our door and showed us how we could save on our current bill with Xfinity. He said that on top of lowering our bill that we would get a signup bonus of $200.00 plus they would buy out our contract and our price would be guaranteed for 3 years. He also gave us his phone number to help with any problems that arose saying that the new President of Verizon wanted customer service to be important. He doesn't answer the phone, the $200.00 dollars has not shown up, the paperwork says we have a 2 year contract and it cost us $111.00 to get out of contract. In my opinion the only change to Verizon Fios is that they adopted Timeshare sales tactics. What's really bad is that he had a young person with him that he introduced as his trainee.

Long wait times, terrible customer service. I can only pay my bill online, and not access my account. Also my bill is supposed to be $40/month for internet only. For some reason I am paying $85+ monthly. Verizon refuses to discuss my account over the phone, and I cannot access my account online. Only to pay my bill.

I called Verizon FIOS on July 6, 2019 and spoke with a female representative. She told me Verizon FIOS offered a 60 trial period called Verizon FIOS Test drive but she failed to explain to me that bill would more than double from $79.99 per month to over $180 per month after the 60 day trial period. She also lied to me and told me I would be provided with a free 45" TV on the day of installation. When the installers arrived on July 7, they laughed and told me that the sales representatives were trained to lie and say anything to get a customer to sign up for services. They told me that the installers never carry the tvs on the truck and I would not receive the "free" tv for 30-60 days, so I had to go out and obtain my own second tv.

Before you start with Verizon there are things you should know. We didnt have this service not even a week before we called Cablevision and went back to them. Verizon Fios is the biggest piece of garbage around! Getting dropped off the same computer numerous times per hour. (1) They dont give you email whatsoever. So any POP or SMTP you do will not work, Verizon purposely blocks every port. Verizon will block anything you do that goes outbound. And they will sit there and play stupid like they dont know anything. You'll see tons of complaints regarding it. (2) Whether you're 5 inches away from their router or 1 foot, be prepared to get disconnected left and right. Every time we have to use this crappy service we have to turn off the router numerous times and reboot the pc. Always getting Internet Not Found DNS errors left and right.

I've never had a worse experience dealing with a company. They installed our wifi, but said we could access our wifi password without logging into our Verizon Account. They gave us a password and login for the account, and it didn't work. To reset the password, the only option we had was to get it MAILED to us. US MAIL. They had our email on file, but no, they had to MAIL it. By this point, we cancelled our account, and we were told by customer service our balance was $0. Nothing owed, Verizon was cancelled, we were done. A month later, however, we suddenly get this OVERDUE bill notice that we didn't pay $99 installation fee. At this point, I don't even want to deal with people anymore, and it was threatening collections on my credit card, and I was getting calls twice a day, so I decided to just pay the damn fee.

I was not informed that installation would take, in the words of the installer, "at least 3 hours" until the gentleman arrived at my home at the scheduled time. I had taken off 2 hours in anticipation of the installation out of an abundance of caution, but he was set on the fact that it would take the full 3hrs plus and therefore we could not proceed. I reached out to Fios customer support and was placed on hold for over an hour...twice. I used their chat system which comprised of an AI machine telling me that there was no way to schedule an installation until 8/31 and the only open time was 8am. Rather than work with me, they noted that if I could not secure an installation date and time then my order would be cancelled. Which they did.

During a chatting conversation with a Verizon representative offering new deals, I was persuaded by a new offer to go ahead and cancel my older service "Xfinity". I was told that installation fee will be waived, router will be free and that I won't have to sign a contract, and all that for $115. Few hours later, I downloaded the app and went ahead to check the detail of the offer and found out that I am bound by a contract, that the router is not free and that installation fees is $100. Total bill before taxes is $200. It was really disrespectfully dishonest and unprofessional from such a big company. Very very disappointed, especially after cancellation my original service. I called in to complaint but they told me there is no complaint department and that I have to verbally mention it to a supervisor.

I tried getting internet in my apartment home last year. I gave them all the information necessary and when they arrived, the technician was there for 4 hours and ended up not installing! He said he needed to come back, but we cancelled and went with another provider instead. We moved again recently and decided to give Verizon another chance. I (again) gave them all information necessary to give me a quote including our address. They said they would give me 100/100 speed for $40 monthly. They called a couple weeks later (2 days before our install date!) saying that what they quoted was not available for my apartment and I now had to get slower (50/10) internet for $70 monthly. Total bait and switch. Will not be giving them another chance.

Internet was good but billing sucks. So I have had 2 new debit cards cause of fraud and I had to update it on Verizon account. To my surprise they never say anything about charging $15 for updating or adding a new payment method, I figured out myself cause even they won't tell you over the phone so that's a hidden fee! When I told them to disconnect my service they then wanna negotiate. 1st they say my bill went up cause I been a year. BS. Second they can only lowered to $10 but my $39.99 was for a price lock guarantee for 2 years! Anyways I switched to Xfinity internet. Very little issues but going well so far. And customer service is available 24/7.

I first attempted to search the website to solve my simple need myself, but the choice for what I needed did not address my problem. I then opened a chat contact, but I had stepped away from my computer for a moment, after waiting a few minutes, and missed the agent's contact. I also initiated a phone call, expecting maybe 15-20 minute wait...It's been 2:01:38 and STILL no one has picked up the call. This is UNACCEPTABLE for the cost of service and the streaming alternatives to the higher cost of cable. All I wanted was to resume paper billing. Geez.

I have been a Verizon customer for over 20 years. I am very upset with what they did to me on August 16th and 17th. I text chatted with a Verizon employee about why my Verizon bill have a new charge called DVR Services. They told me that I was getting a discount and it has now ended, I said ok and proceeded to tell her that I am a senior and we can hardly afford to pay for the bill now, if there any way to lower the cost. So she told me that I can take this other plan that will take away only 7 channel from the lineup and that is will lower your bill about $20. At first I was cautious and she proceeded to tell me that it was a good deal and we have to make a decision, so I asked again and she assured me that it was only 7 channel, she also said that she can up my internet speed for nothing. So I asked my husband and he said ok let’s do it.

I located the reward code redeemed it and no waiting to receive the Chromebook.

They do not tell the customers the truth. I purchased an internet service on May 29, the equipment came the next day. I had to wait till the 31 for activation and then set the equipment up myself. I could not and called for a tech to come, but that would have taken a month to someone to show up. So, I sent it back on June 7th, called Verizon and was told, "OKAY, your account is closed with us." But I get a bill, call them and was lied to again. Got another bill, lied to again. And then another bill. Called and was told by customer service that line by line, my bill is now zero. I will see it next month. I hate Verizon.

Failed to respect that both my wife and I are in education... not their problem. But don't worry, if I break the contract they will charge me a disconnection fee. The day the contract is up, they will lose my business!

Took me almost a whole day to get someone to call me back from customer service and once I finally get someone on the phone they tell me they can contact me if there's a problem with my account because they're automated. I am definitely looking for another one. Verizon FiOS has gotten too old. Made it difficult without people.

I was having a problem with my box in my family room. I called Verizon to have them check it out and they told me that my box was too old and I was out of contract with them but they would upgrade me to the new box for both rooms and added the additional promos. Here comes the problem, I received the new equipment. Installed pretty easy but no TV, nothing worked. I called support and could not find one person that spoke English. They tried doing things on their end for 4 hours. I had supervisors on the phone, they hang up just because. All of them told me that they will be able to fix it. The last supervisor told me that he dispatched tech support to come out and would call me back the next day when they were coming.

If you are an international business person in North America don’t even consider getting a Verizon prepaid account to save your family money. It is a waste of your time and I think you probably know that time equals money. This experience with Verizon was a joke. Kyle.

After study and extended thought I signed a $3,816 contract for two years of TV and Internet service. One of the big reasons was the special incentive that included a $200 Samsung tech credit for a free Chromebook 8 inch tablet of fitness watch. You can order this from Samsung 30 days after you sign your contract. I was shocked and disappointed to learn that this is another bait and switch scheme where the offer is misleading and they do not stand behind it. I have a Chromebook and a fitness watch and when I tried to redeem for the tablet was told they are no longer available. I could buy a more expensive tablet but the price was way above what it sold for at Costco and only had 25% of the Costco tablet memory.

My cable and internet have now gone down for the second time, which requires a tech to come out and fix. I work from home and also live in a dead zone, so when they told us 3 days before a tech come out, I was super annoyed because that means I can't do anything at my house (can't make calls, send messages, emails, nothing).

My experience has being the worst with Verizon Fios. I still can not get a hold on a technician to help me set an account since I need to see my bill online. Waiting time is hours or days. A technician answer but soon he said ,"oh I am not sure , talk to another person." I was on the line for 40 minutes and I had to hung up.

Verizon takes no care in making their loops on the poles neat. There are loops all over the place and dangling. They don't tack the lines neatly up the pole. We have a nice community here and we would want them to respect that. Temp lines cut but dangling from the wires touching the ground. I have pics if interested.

May 2019 our building receive Fios. We only had Optimum. I left Optimum thing Fios would be cheaper since I already had landline service that was getting expensive. When I got my first bill from Fios they took out 2 months payment. Lucky I had money in my bank acct. Now the promotion was free Netflix. That is a lie. You must give them a credit card and Fios reimburses. I don't trust Fios. Somewhere I lose out. Every two or three weeks they change their promotions and they don't tell you the truth when you take out Fios. Their internet is slow. The internet and tv freezes. Try to get Fios on the phone. Impossible. Sorry I took out Fios. I am very unhappy with service and trying to contact them by phone.

I have been a Comcast customer for years and dealt with their crappy services and expensive pricing. I have heard so many wonderful things about Verizon Fios. I was sick of Comcast's antics and high prices. I was elated to hear how Verizon will waive the installation fee if you place your order online. MY Mother did it a week ago and it loving it. She doesn't lose service, like most Comcast customers do randomly. Well, after placing two orders and talking to four representatives, my order was not placed. I was hung up on or the call was lost? Mind you, this is the first review I have EVER written in my life because I don't like to waste my time complaining. I just can't believe how I hear so many good things about Verizon Fios and then they can't even handle an order placement.

Called Fios. Explained that my home had no phone hookups, Fios c/s person assured that Fios would install when installing their system. Wrong. Now being told I have 2 choices. 1: plug my new house phone into Fios main box inside my garage or 2; pay additional $60 + $99 for their tech to do this. 48mins on cell phone, 5 different c/s people, chat room conversation with apparently 2-3 more people and NOTHING. Shameful tactics to get money from customers, promises broken. Not sure if I will recommend Fios to friends and family after this.

Bottom Line Up Front – Verizon made a mistake. They don’t have the ethics/integrity to own up to it. Now I am left to pay for their error. A dishonest company and my worst experience with an Internet provider ever. It’s rare that I comment on my experience with a company, and when I do, it’s usually to relay some positive interaction I’ve had with them. Unfortunately, after 16 years of service with Verizon, today I had a much different experience.

I’ve had my cable for over 2 years and have had issues with the service. I went 7 days without cable because the service shut down. They sent out service after the 7 day and it starting work. Then after two months same issue. I was asked to mail the set top box back to them and they would send me a new box. Did that and I had the issue again.. 3 months after that same thing. Now again last Sunday. Again I was on chat. Scheduled an appointment for this Saturday. I call because I did not receive confirmation. My appointment was canceled. Now I without tv that I am paying over 200 for. I spoke to a supervisor. He rescheduled the appointment for this morning. No one showed up. Verizon cost way too much to have this kind of service.

I called to verify how deep the lines are suppose to be dug into the ground and have received several answers. The 1st call to Verizon stated 1.5ft to 2ft deep. I then received after I had issues with gardening very shallow 5inches, that it's only a few inches deep. Everywhere I look about line depth should be feet deep, not inches. 5-6 inches for residential isn't deep enough for gardening, etc. Please have the Maryland employees put the wires the proper depth. Bill from Syracuse, NY Escalation team department stated 3-6 inches is Verizon regulation. Now I have 3 different answers.

I am trying to add a cable card. After an hour wait to talk to a person she puts me on hold for 30 of the 45 minute call. This should be an easy thing to add. She obviously doesn’t know how. I ask politely to speak to someone else. She hangs up. If I pay 150 a month and can’t get help to pay more I will take my business to cable.

Today 07-24-2019 I just tried to schedule service and installation online but online application didn't go all the way through nor gave me a confirmation... I called to make sure whatever the supervisor did was ok but not clear. Sent me 5 emails. None of them will let me add my bank account for autopay, useless. Called back 3 times. No one gave me accurate info. They all gave me different pricing than I was told and printed. They said will make adjustments???? Trying to make me pay a lot more money? Then they will adjust?? NOBODY CARES. Their work ethic is poor. VERIZON DOES NOT APPRECIATE THEIR CUSTOMERS OR THEIR BUSINESS. The gentleman I spoked around 5-5:30 told me "if you want I can cancel it."

Overall, you will call the Fios number listed online through Google (be aware it's the mobile number not Fios) and will be on hold for HOURS. If you are lucky, you will get nice people who transfer for you. Be aware, that you will be transferred from person to person and some people will send you to the wrong department. I had Verizon Fios for less than 24 hours (installment wasn't even made) because I knew that if it took this long to get in touch with customer service, I would have a bad experience. Sure enough, I get charged $100 on my account and nobody knows why. Verizon didn't even have my account number on file or see the charge on their behalf. After 2.5 hours, a manager from God-knows-where had to access my account with my PIN from her end. Finally, someone saw the charge that I was talking about and said that they would refund me. It has been over 1 week and I still have not been refunded.

The service is great. Can't complain. But when it comes to people taking money away without giving a specific reason they are also great at that. They always find a way to add charges and increase your bill ridiculously! I started off by agreeing to pay $130. I made sure I asked the representative several times if this was my set amount for two years, if I will not get hit with any hidden fees or adjustments or "oh you should have called and cancelled", and all the several times I asked he assured me it was set in for two years that price, which I agreed.

From the beginning Verizon gave me one price and when the bill came it wasn't what I was quoted. Not to mention the time wasted on the install due to the technicians either not calling beforehand or not showing up when they said they would. When we finally got the install done, the technician cross the phone lines (we have DSL and two phone lines) so they had to come back to switch the lines. Let me also mention that in our area there is no FIOS and DSL is only 7 mbps of which we get less than 3 mbps.

I cannot reach tech support via phone. The phone has a loop that asks for basic info, says to call back when I have it and then hangs up. No way to get past this. The disability phone line refers me to the regular line. No help there. Using chat has sometimes hooked up with someone who can't understand simple questions, even after I got an actual agent, not the automated answers. I've been a month without wifi. Got an agent who FINALLY fixed it, but disappeared as soon as I said I had the wifi back. No answers to what to do if this happens in the future. No way to find out if there's any compensation for being without wifi for a month. I find it exhausting to deal with tech support. If this weren't the only game in town for a landline, I wouldn't be here. Expensive. Add-on fees are ridiculous and I suspect I'll be paying much more when my 2 yr contract expires. Wireless tech support, on the other hand, was MUCH better, flexible and accommodating.

I was by told that a service technician would be by to install internet any time between 8 am and 12 pm. 12:30 pm he calls and says that he will be a half hour still. I told him I have to leave for work at 1:45 pm, which when I made the appointment I was told would be plenty of time. Never apologized, was told he couldn't get it done by that time and I had to reschedule. Waited five hours and got very little sleep for and I still don't have internet.

My problem is with FIOS TV. I'm a HBO and SHOWTIME subscriber. They use to have a bar on these premium channels, so if you tune-in in the middle of the movie or documentary you could simply press the bar and start over. Now you forced to go to menu, press on demand, find network, find the show, they even took away alphabetical list, so you forced to click through all the show to find what you looking for to start all over. How much more time consuming this service could get! Travesty!!!

Verizon increased my monthly bill because of they have equipment cost increases. OK I can accept that, however how does that affect current equipment already in use. The unit I have had has already paid for itself for Verizon. How is it possible for them to change their fees without voiding the contract? Basically they are forcing me to subsidize future customers.

My experience with them is their marketing people promise something and the management refuses to pay after the service starts. They have very few cable channels for the basic package. For everything they are charging. The marketing guy said, if the other service Optimum charges for the same month due to the billing cycle. I arranged for Fios to install after the completion of the billing cycle. Fios had a problem and they postponed it. The marketing guy pushed it and said, "You install now and you can get it back after the month is over for the Optimum charge." Now they refuse and the the email address they give does not work. (contactcredit@verizon.com) If they give this name and it does not work, how can you complain? Brilliant!!!

I called Verizon after being at my new house for a little over a year. My house is new construction, on a new street, new subdivision etc. Anyway, when I first moved in they couldn’t locate our address because it was so new, so that is why I waited. I called today and asked to get Verizon Fios for internet service and the customer service representative said they didn’t have service here. I explained to her that when these homes were being built the Verizon trucks were here laying the Fios cable in. That was one of the things we had to wait on when our house was being built. So I know their Fios lines are in the ground.

THE WORST COMPANY I have ever dealt with. Had my service shut down because the phone representative said I could get a better deal if they gave me a new customer offer - sounded amazing! Shut my phone, internet off and then never reinstated it! After speaking with a Verizon VP after HOURS of transfers and hang ups, I was told my new service installation would be today between 9-11. Well, it is nearly 11:40, missed children's activities to assure I was home, and when I called to follow up, the representative said there is no ticket or order for anyone to come today. He then said someone was supposed to come yesterday, but my emails all have today's date on them! Additionally, I was home yesterday and no one came anyway! What kind of crazy company is this!?

I started having internet connection issues 3 days ago. The WiFi and everything was up and working, but nothing could connect to the internet. I rebooted everything (my router, modem, and battery backup) and when it still didn’t work, I called Verizon. After 1 and 1/2 hours (1h:54m) on the phone with their robot answering system and a representative, they ran a test, rebooted everything on their end, and my service was up and running. For 10 minutes. I called them again, went through the robot again and got on with another rep. After running tests and asking me questions, she told me that my modem/router was out of date (almost 4 years old). She told me I had 2 options.

Verizon FiOS my bill just keeps going up and up and up!! It started out 50/month... The equipment (router) they gave me was garbage!! My service is always slow and goes in and out!! And they charge a rental fee for this equipment!! I bought my own and told them to adjust my bill and their employees are so clueless they shut my service off.. And then tell me usually they have to do a credit check to reconnect!! If this hits my credit they will wish it didnt! I never wanted the service shut off!! Then they have the nerve to keep me on hold and give me an attitude when its 100%% their continued negligence!! This company is just getting worse as time goes on!

When I signed up for Verizon, I was promised a free 43" Samsung TV after 30 days of service as part of the sign-up package. After 31 days, I did get the email telling me to "redeem now" along with another email saying that if I did not redeem today the offer would expire. I tried the "redeem now" button, and all it does is lead you to your account homepage, with no option to redeem!

We had Verizon Fios for 8 years and loved it. We moved to a new home 5 miles away and requested the same TV set-up that we had previously. After 11 months and many hours spent trying to get system to work including installing 3 new set-top boxes, we still do not have a system that works. TV sound skips and locks all the time and gets stuck with "loading" symbol. Also, when trying to play a recorded program, there are a series of ads for other shows that must be loaded before the "play" button will activate. Did not have this previously.

So we had Verizon Fios installed on 7/10. The Tech was here for hours and once he left we realized the service wasn’t working properly. I called yesterday 7/11 to tell them the house phone doesn’t work, as well as the WiFi. They sent out a tech within hours. This tech comes and tells us he doesn’t understand why the original tech didn’t install our service properly. This new Guy has to re-wire and drill holes. Now the service is working. We go down into our basement this morning only to find the tech left a HUGE mess! Wires hanging, sawdust and debris, insulation hanging, tiles missing... I've been on hold with Verizon now for nearly 30 minutes with no resolution. We left Optimum because Verizon is suppose to be the best service yet it’s only going on day 3 and I have had nothing but problems! #verizonfios #verizon #verizoncustomerservice #verizonlongisland #notahappycustomer #resolution

I switched from Time Warner (currently Spectrum Internet) to Fios because I was promised faster internet speeds. It sounded all good on paper. However, I regretted my decision immediately. When I complained, Verizon Customer Service pointed out to me the "fine print" that says they only promise speeds "up to" 150 Mbps and that my test results of under 10 Mbps were theoretically within the promised specifications of "up to 150 Mbps." I am back to Spectrum Internet now and, as a special "**" because of my complaints, Verizon refused to refund me the prorated portion of my last invoice for absolutely no reason. Should I sue for $45??? Probably not, but I will gladly offer my negative reviews of FIOS to anyone interested. And be warned - if you're considering switching to FIOS -- they are not what they claim to be.

Have been paying for the TV package for over a year. They have sent the wrong box, the wrong remote control. After a year they have accepted that they have sent me the wrong material. Have not watched or used the box for even 1 second, but been charged for the service that I never had. Wifi Internet is absolutely rubbish, 0.09mbps for download, 3mbps for upload, supposed to be 50 over 10. The customer service have no idea what they are talking about, The engineering guy over the phone discusses billing issues, the billing department discuss technical issues. What is going on?

A truck clipped the cable feed for Comcast and Verizon in my neighborhood Saturday night at 8PM. Comcast showed up to do their repairs at 5PM Sunday. Verizon showed up Monday at 6:30PM. It’s now 9:30PM Monday and they are still working to get their 6 customers back up. If you were a customer of Verizon you missed the US soccer team’s World Cup match. So, if you’re on the fence between Comcast and Verizon this is an example of what you can expect from Verizon. No service on holiday week!

I'm a FIOS customer (TV+ Internet bundle) in NY for 8 years. I rarely watch TV but never could get rid of it as FIOS prices were such that bundle Internet + TV was "cheaper" than Internet alone... This year my son was watching hockey playoffs so I asked them to temporarily add a sports package. When I called two months later they told me that (1) I'm now in a NEW TWO-YEAR CONTRACT WITH $350 PENALTY, and (2) my old package is no longer offered. I would never agree to these predatory conditions for just adding a few channels! Through these near-fraudulent sales practices Verizon is trying to keep us paying 3X market price for a very basic internet service. Horrible. I'm getting out even if I have to pay, will be better long term. These "feudal" bundle contracts may have been ok 10 years ago, but now we have a lot more choice of getting internet and the content you are interested in.

Been a Verizon Fios customer for almost two decades. Have gone with their 1GB Internet and premium television package under a 2-year contract. The contract came up for renewal this year and my rates went up over $70 per month WITH A NEW CONTRACT. In order to keep my 1GB internet, I had to go with a minimal channel package, pay $200 for my router (to avoid long-term rental fees) and go to paperless billing just to bring the bill down. I am still paying $30 more a month than I previously was. I wrote a scathing letter to Verizon CEOs. Got a phone call from their executive team saying there was nothing they could do about the price increases. Horrible! No wonder people are leaving cable for streaming.

I signed up for new internet service. I'm moving into a house for my senior year of college. I signed up for new service. I was contacted by Fios asking me to assume the account from the prior tenants and I agreed. They offered to have me upgrade the speed of the internet and a MANAGER got on the phone and guaranteed that the $150 fee would be waived. They have been billing me ever since for this and now I'm stuck with it. I called today and their response was, "Well, split among your roommates. That's not even that much money!" If you have a choice at all, consider another internet provider. Fios doesn't care about their customers and they don't stand behind what they sell you over the phone.

I had Fios installed in my home on 5/19/19. It have been over 30 days with FIOS in my home and I am eligible for receiving the 4200.00 promotions that they were offering at time when I signed up. I just called Verizon to inquiry and the status of my $200.00, they claiming they do not see where I am eligible for 200.00 because they can't find the order number in their system. It's a long story to go in details, but I suggest to all viewer and customers to not sign up with VERIZON! Their customer services extreme poor, their representatives are not educated on the company's policies and they just blunt out to customers on anything to get them off the phone. Their lack of concerns and passion for the customers aren't there and we are the one that keeps them in business!!! I warn you... PLEASE DO NOT SIGNED UP WITH VERIZON!!!

We are a military community off base and Verizon about a year has landed fiber on the main street but not in the neighborhood. I keep receiving sign up letter but not available and can't seem to get answers. Now I have a BBB complaint and somebody is looking at it but not returning my calls. Now this is unacceptable Verizon.

I’m sad to say that I had to cancel and get the 350 service cancelation fee due to the fact that I was charged over 120 in fees and not only that but was added to contract unwillingly so I am done with these extra bills.

Product was fine. Then we moved to a state where Verizon does not serve. We did everything they said to have them return our equipment deposit: returned the interface equipment, and filed the form. Money back? Like pulling teeth. Calls upon calls. Just getting through to an agent (every time) is an ordeal. Because, in fact, they owed us money, we refused to pay the last bill. Got all the way to their referring us to a collection agency, despite agents saying they had corrected the issue. Hours on the phone where it appeared that every time we called it was starting from scratch. This is still not resolved.

I just switched back to Verizon which I am very sorry I did. I fell for their triple play 79.99 deal which is now 142.00. Fine but I was promised 50% off installation on my first three phone calls. Never happened. Then 100% credit back from the installation from the next two phone calls. My bill is still the same. I was told they would take off the 7.99 sports package that I requested. Didn’t happen. I was told I could pick the day I want to be billed. No not that either. Why did I come back?

I have been a customer of Verizon for over 20 years. Two years ago they replaced a bad router at no charge. I was told my two year old router had to be replaced with a router that was 5G capable. This time Verizon wants to charge $199.00, or I could pay $12.00 per month until it is paid off. It makes me think that Verizon somehow is disabling old routers so we are forced to buy their new router. I could be wrong but there seems to be a number of router complaints recently.

So when it was first connected it was great, for about 4 months. I signed up for the Gig service, and was informed that they could not guarantee speed as long as I was using wireless, but expected me to get >300 mb/s which I did... fairly consistently. Then four months into it, my speeds began to drop, significantly until I was getting about 20 mb/s. I worked through their automated troubleshooting, as well as their over the phone/technician troubleshooting. All to no avail. I then asked to have a technician come to my home to see what was causing the issues, and I was told that they do not send techs out for "wi-fi problems" and that as they do not guarantee wireless speeds, I was just going to have to accept <20 mb/s speed.

I had the worst experience today waiting for the technician. He didn’t come on scheduled time. After I called customer service, the representative was totally rude. She said my appointment was changed to a different time frame. With attitude! So how come nobody told me about it??? Then she put me in a long hold. I called again and was told the technician is only few minutes away. And of course he didn’t come... I don’t recommend Fios Verizon to nobody!!!

We moved. Our business phone number for 29 years can't be ported over to our new location. We ordered to have a recording put on our old number. It was promised it will be done as soon as the old number was disconnected on 4/15/19. I found out on 5/1/1 that it was not done! I spoke to Andrew. He wrote a ticket # ** for have a recording put on for one year. It was on for a while and then it was gone. I spoke to Marissa. She wrote a ticket # **. Nothing happened. I call again on 6/12. Spoke to Linda. She wrote another ticket # ** for recording service on from 06/12/19 to 06/12/2020 and promised it will be on at the end of 6/12/19. NO NO NO! It did not happen. Again I called on 6/14/19 spoke to Chris. He said it should be on in a few hours on 6/14/19.

I've had to contact customer support for two separate issues over the past two years to resolve account issues. These issues were created by Verizon. Each time, it took several conversations (each conversation lasting more than 1 hour) over the course of several weeks to finally get resolution. In these conversations, the agent would constantly appear supportive and understanding and yet provide false information and ignore previous assurances. Only after really pressing (asking for a manager, threatening to end my subscription) would the agent then offer a resolution they previously said was not possible. While the financial cost of these issues is marginal in the long run, at some point it becomes a matter of principle and decency. I would immediately cancel my subscription with Verizon but the thought of getting on another support call to do so is currently unbearable.

Since December for a large majority of customers the whole network protection part of the FiOS application has not worked. We rent a router from Fios for this use/purpose. After spending a combined total of eight hours on various service department calls we were ultimately told they realize it’s an issue and they do not know when it will be resolved. Biggest problem was that the individual departments had absolutely no idea what the other departments are doing, seems like a significant lack of knowledge sharing between groups. Resulted in a large amount of time wasted resetting routers, installing, reinstalling applications, etc.

My fiancé and I were approached by a young man going door to door working for Verizon. He made grand promises about Verizon which may be or may not be true. Our experience unfortunately was the opposite of what he praised. We agreed to have an installer come into our home and install Verizon’s equipment. He did so in approximately 7 hrs and then left. Come to find out the internet was never tested nor functional. Wires were Stapled to my wall not straight but in a zig zag pattern. Devices in the living room were poorly placed and tens of feet of wire in knots and rat's nest behind the tv (which is seen from public view).

I was a client of Verizon for 17 years, I know that all the bad expressions that are known fits me... then you know why I am writing this note. I never check the charges on the monthly receipts, I thought the representatives helped me with the arrangement of monthly payments when I could not pay, I trusted blindly Verizon.

We are very dissatisfied with Verizon's service. Although we paid for their FIOS product, the internet was so slow and would just go out for no reason! When we cancelled our service with them, they quoted us one price which included the early termination fees. Three months later they sent another bill stating that it was a separate charge for the internet cancellation. They said that there was nothing they can do about an agent failing to disclose the terms and fees to me when I called. I'm so glad that we are no longer with this company. Please save your money and go with a more professional company.

I'm a Fios customer for a year, my experience is very disappointing and frustrating for the following reasons: Fios Gigabit is just a name, is slow. For gaming is the worst internet. Frustrating for my kids. Keeps disconnecting every night. I have to unplug and plug the electrical surge to reconnect. When I work at home, keeps disconnecting. I called customer service, they try to fix it remotely, it works for 30 minutes and disconnect again. I told the representative I need a technician, he said probably I have to pay $100 for the tech visit or he tries to sell me a $15 protection to not pay $100 tech fee. I didn't do anything to the router and they try to blame me for their malfunctioning system.

Last Thursday Fios internet went down. Called customer service. After spending 2 hours on the phone with them trying to fix problem remotely had to schedule repair appointment by technician. Earliest available appointment was for Saturday. On Saturday two technicians arrived, after spending about 2 hours and replacement of ONT and wires fixed the problem. Internet was up for 24 plus some hours and then went down again on Monday. Called customer support again. They suggested to replace the router. New router was delivered on Tuesday. Plugging in new router did not fixed the problem. Called customer support again. Tech visit was scheduled for Wednesday. On Wednesday new tech arrived at the house and after spending 2 hours and replacing everything that previous tech replace problems was fixed - internet was reconnected. 2 hours after tech left internet went down again.

I signed up for Verizon Fios home internet service 3 years ago, when they had a special promotion for $39.99/mo. The promotion ended after 12 months and my bill went up to $69.99. Then after that first year, my bill went up to $95.99. When I called and asked them if they had any promotions to lower my bill, they said no. I vowed to switch back to Comcast after that, but then just got too busy with life. I finally switched this week, and tried to end my Verizon service, but they say I am on a plan and will have to pay early termination fees? What sort of plan was I on that I did not sign up for or even know I was locked into, that is basically charging me $100/mo for 100 mbps internet (not the 1G service)??

I came to Fios after years with Xfinity. One thing I don't like about fios is that they make you pay for everything on demand. They barely have any shows I can look at for free unlike Xfinity which had a lot of shows I can binge watch on demand. Fios better get with the program!

I have to admit that the service that Verizon offers is excellent. But they price gouge with every time your contract comes up for renewal. I'm sorry but a 35% increase for the same thing is NOT reasonable. I've been haggling with them online and by phone for days because I don't really want to change my service. But $50 more a month for essentially the same thing is outrageous.

Came home to no internet or cable. After waiting 20 minutes on hold the customer rep (using title as joke) t, the agent keep asking me for account number. It's hard to get account number when you do paperless and don't have internet to log in. The rep couldn't comprehend what I was talking about. After another 15 minutes of this, I tried to give her my home address, but she couldn't even spell "drive". After 45 minutes of waiting on hold and talking to someone from somewhere, I went to my neighbors (they have Comcast) and logged on and finally issue resolved. Looks like Monday I'll be switching back to Comcast even though I prefer Fios....

No one at Fios knows what the other department is doing, or else I wouldn't have to call one department or the other and getting runaround and/or get disconnected. I referred someone to their service and I still have NOT received the gift card.

I signed up for 100mbps plan with auto pay to install Fios internet on May 18 2019 for $39.99. But the plan that got activated after service installation is Gigabit. I don't know what happened. I have the proof in my email what I actually ordered. I contacted your customer service on May 18 2019 itself when I figured out Gigabit plan is activated. I told your customer service the original order # and are saying I never ordered that and it's not in their system. So they are not believing me.

We have been a long-term customer of Fios, and really like the service, as well as the technical support branch. Customer service is pretty terrible, but maybe you can avoid the pitfalls we had with these lessons learned: #1 Buy your own router - we got a good one for $60 on Amazon, after years of renting theirs for $12/month. They automatically add that rental fee in if you don't tell them. #2. Never believe the chat people if they tell you they will send you a confirmation email in 3-4 days, or if they tell you they are going to waive a fee (which they may offer to, but then don't).

I attempted to switch to Fios from Optimum bc of promised lower billing for internet service. The tech came to my house and left without installing anything. I'm certain he went to the wrong house because we were in the front yard ALL day. When I received a text saying, "Sorry we missed you," I attempted to contact them immediately to see what happened. The apologized and gave me a new window from 2-4. The tech NEVER showed up and no one called. When I attempted to call them again this is where is all went south pretty fast. It has been 3 days and I have not been able to speak with a human being. NO was able to help. I was switched to a different department EVERY time I called and ended up in a dead end voicemail or automated hell. After about 6 hours of attempts I gave up. I will NEVER deal with Verizon FIOS again. Good by and good riddance.

I have been with Verizon for a number of years and I have always been very satisfied. I upgraded my Internet on March 26th through their "helpful" Chat option. We negotiated and went back and forth on terms and internet speeds. We finally came to the activation part and I received an email with the cost and there was a charge for $149 setup fee. I asked if it was possible that a loyal customer could have this removed as a courtesy. The person assisting me checked with someone and came back and said yes. (Apparently this was the first lie) He said go ahead and approve the order because it cannot be removed until after the Order has been signed.

I found the advertised low price misleading, and to get the price comparable to my old service I now have fewer good channels. The service also "blacks out" for a few seconds consistently on one of my boxes. I replaced the box, still same issue. Makes watching in my main TV room unbearable. This was not the case with my last provider. Finally, the internet, despite being advertised as faster than my old service, really isn't. I was forced to rent the Verizon router and it's not nearly as good as my old Netgear router. So costs go up, experience goes down.

Well where is it??? I'm not doing FAQ. I'm not doing automated. I have a document outlining the issues with wireless and Fios. If there is no resolution, and it must be handled by a SINGLE POINT OF CONTACT! No wild goose chases. No time, no tolerance, no patience for that! Not resolved and adjustment made in one week, and I will call to get the director of your consumer relations to email or fax the document with the issues, I will be pulling the plug, and expressing the issues in detail all over social media.

Verizon has bad business practices: After one year, Verizon increases my monthly fee without advanced notification. After I realized the change, I called to request the fee to be the same as rate published on their website for new customers, they refused. When I canceled the service, they still charge the full monthly fee despite the fact they only provided service 5 days out of 30 days.

After being sold nonsense and promised that we would have the same current package that we did with Optimum at no extra costs and our bill *would be better*, should have known this was all a lie. Terrible customer service on top of it all, telling us we had to buy extra things, soon our bill jumped from 146 to 180+. Needless to say we switched back to Optimum. My advice is to tell salesman not to promise things the company can’t keep, and Customer Service - step your game up.

During two attempts to upgrade my wireless router I was not given the full details. During my first attempt the customer service rep told me I was getting a free router. I just had to approve the contract via email. When I looked at the contract there was a rental fee that he did not disclose to me. When I confronted them the response was this is a legitimate charge and refused to address the fact that is wasn't disclosed up front.

I recently moved to a new apartments where only Verizon and Spectrum can be used. I chose to go with Verizon Fios being that my wife is a 15 year customer of Verizon wireless services and she also convinced me to switch from T-Mobile to Verizon. I had the Fios service for 3 weeks and decided to cancel the service for the following reasons. Bad/ wrong installation, Buffering and delayed picture. After informing Verizon that I was cancelling services I was promised a full refund on a RECORDED LINE and was told I will receive the refund for services paid ($303.00). I never received the refund or a follow up call as promised. A rep and his manager promised and ensured a full refund. I never received anything.

I spoke with a representative as soon as one of the promo contract was over and was told the bill went down for being a customer. However, when the following month bill came, it's more than what the first representative had told me! I was billed $10 more than what was told! Then, immediately, I called Verizon Fios for the bill issue. I got to speak with the supervisor, Jim **, and he helped me out with the cost down and advised what the cost will be for April and May bill will be the price for the rest of months until Feb 2020.

I have been chatting with customer service in regards to my bill being raised $35 a month and they told me a deal I had expired and that was for loyal customers. I was only to assume that I am no longer a loyal customer even though they are paid on time always and that I have been with them for almost 7 years. Intranet is slow and you cannot connect many devices to it or you get kicked off. This is not worth a $35 increase at all. Also was told I have an outdated router that I do not rent but if I want the newest router that will be an additional $10-15 a month. Between getting no help through a chat and being told the price is the price I think I am left with no choice but to switch.

Verizon FIOS is trying hard to lose customers. I wanted a specific package that I had already been using, I signed a new 2 year contract with the understanding (including an agent sharing with me and assuring me that I will have the channels I watch in particular a golf channel) that I will get the channels I really wanted. They shared the list of channels, etc. Then within two weeks, I found that they had migrated the golf channel to another package. To get it, I need to pay an additional $10 a month. So, the motto of Verizon seems to be, "Let's screw the customer. Provide him with a contract and then renege on it."

I've had the service 19 days and the internet is extremely weak. The TV channels I was promised aren't in my package. I called 6 days in a row nothing was resolved, my on demand is still not working. They say I'm not authorized. Well I own the company. If I'm not authorized then who is. Then the agent says it's not her problem. Call customer service. Then they have the nerve to send me a bill for 688.00 after only 12 days when my package was only for 250.00. They said, "Oh we didn't include your promotions. It will be ok next month." Really. So you think I'm going to pay 688.00 for nothing. I will never use them again. Run run run. Xfinity is much better.

We called for an explanation why they debited our account twice in one month, why they sold us the service and told us to pick up the equipment sending us from one store to another and they never had it. We still can’t figure out why we spent three hours in the last three days on the phone wasting our time with them with no help or why every one of their wires is falling down. Not only that they’ve told us we have to cancel a service that they sold us and re-order it so we can get the necessary equipment mailed to us. Help, anyone from Verizon?

I've been with Verizon for almost 2 years. In that time I decided to redeem my rewards points and use those points for a gift card. I never received the gift card and haven't gotten much points since then. Now that they are telling us to redeem them now because they will expire in about a month I'm out a gift card and the points used to redeem it and was told that even though it was their fault, they weren't going to do anything about it.

Agreed to sign on Verizon Residential for an additional 2 years only if the price was kept to what I had been paying. I was overcharged by 30.00 monthly and had to call to get it rectified for a three month period. I was told my understanding of my plan was correct on multiple occasions. Today I had to call again and wait and speak to multiple people only to be told they had no record of my agreement and the two reps who had assisted me previously should not have credited my account. In addition when I pull out from Verizon, I will be charged an additional 200.00 fee... Totally incompetent, do not care an iota about long term customers. STAY FAR AWAY FROM VERIZON RESIDENTIAL UNLESS YOU ARE A NEW CUSTOMER and can get a deal. They have zero respect for long term customers. A new customer would get better service than what I am receiving and pay 40 dollars per month less along with incentives.

I have currently been on hold for 40 minutes. I order a movie on On Demand and it never played. I do not want to be charged for it. But I haven't been helped. I'm very unhappy with the customer service right now. I hope we can come to a mutual agreement.

Please note there is no contact info on any Verizon page to reach help or assistance or complaint. There is no email to anyone anywhere in Verizon so you can call on the phone and you get Verizon wireless... who then transfers you to customer service... which will take a long time. Why is this huge company hiding from their customers??? I will tell you why. I transferred from Spectrum to Verizon triple play. I explained how important my home phone number was and I want it saved. I had it 33 years in a row. All friends and family plus ex girlfriends have that number. But I also try to help people with taxes during tax season and about 300 clients have that number.

I've been using Verizon Fios for the last 6 years and used to be happy with the service, however in the last few months with my experience of renewing the service, I can definitely see it had made a turn for considerably worse. My order of a new replacement order was supposed to arrived within a few days, but it stayed as Shipment Pending for a month, numerous web chat, phone call couldn't resolve the issue. Their internal communication was chaotic, unorganized, the call waiting time was long, and customer service reps were not interested in resolving the issue, but more interest in up-sale other services. I ended up purchasing a router elsewhere, even that, getting refund from them is still a long journey. Too bad it has gone down this far.

I have Spectrum and was happy but had a door to door salesman show up one day and we let him give his pitch. He saw we were using Rokus on most of our TVs and told us for Verizon Fios we could get similar service using firesticks. I set up installation for 2 weeks out. I bought a verizon modem and 4 firesticks to be ready for the big day. The installer shows up and luckily I mentioned that I would be using firesticks. She then told me they don't work. Called the Salesman and he told me that he was instructed they would. This went back and forth and in the end....They don't. So, no Verizon unless I want to pay more for the same TV coverage that I already have. Very disappointing and found out that the salesman is still pushing firesticks. Shame on Verizon for not ending that practice.

Contacted them about 3 weeks ago to arrange FIOS for my mother, SPECIFICALLY to allow her to control her TV via Alexa. They sold me a package that was about $40 per month. After it was turned on, we find out that her TV boxes do not support Alexa even though we explained that was what we wanted them for. OK, another $20 per month and 5 day delay. Go to the house to install and find out that the router would not support this!!! It was too old. They have all the specs. Ordered a new router. Was supposed to deliver Tuesday. Several days later it is not here. On the chat with them for 1 1/2 hours JUST TO GET A STATUS and SHIPPING NUMBER!!! Transferred FOUR times, each time because it's the wrong department. Still don't have this info which should have been provided in <5 minutes. By the way it is not available on the App either. What a POS this company is.

I was a Verizon Fios customer for 10+ years. I was suppose to move on December 1, 2018 that got pushed to December 16, 2018. Verizon shut my service off on December 1st as originally requested. However, I still required TV and Internet service so I called Verizon which took 4 hrs on hold and being transferred around. Verizon stated that I needed to open a new account as they could not reactivate my old account. So 4 hours later I had my internet and cable working again under a new account number. I never received a bill via email or by regular mail even though I had requested this on several occasions. Additionally, I had given VZ my new home address.

I paid Verizon $90/mo for a Landline and Basic Internet monthly. I switched to Spectrum and I pay $35/mo. The Rep said that there was a mistake and asked me, "Doesn't that sound too good to be true?" He said that Spectrum was charging $50/mo just for the internet. LYING AND LYING FOR 15 STRAIGHT YEARS. I overpaid Verizon $10,000 over 15 years. They take advantage of the elderly, disabled and misinformed and LIED TO CUSTOMERS LIKE ME. I told Verizon I wanted my bill slashed by $40/mo but they said all they could do was give me a deal of $95/mo; $5 more than the current bill!!!! I want as many people to know this as possible. Customer service - there is none. You can never ever talk to a live human being 24/7 every day.

I got online to research FiOS because I was frustrated over my current service being so expensive. I specifically asked for them to make sure I could get service. I was told someone would come to my building before installation date to "check my wires". Nobody came. Nobody called. I get a ups notice for picking up my equipment. I'm figuring all is good. Cancel my other service for 2 days after installation date. On installation date, set up my stuff. Nothing happening. Try to call. Get cut off twice.

Charged an early termination fee which I was informed was in dispute, but went straight to the Credit Bureaus without notifying me first of the outcome of my dispute. They DESTROYED MY CREDIT by causing a 67 point drop in my credit score for a negative account posted when I paid my bills every month for many years. They should waive my termination fee and have my credit restored until I can dispute it properly.

I have been a loyal customer for 30 years, yet when I needed service, they made me wait and charged me $99 for a technician to resolve something that should be included in the high cost of their services. I'm tired of paying so much for something I could get for much less elsewhere. I'm leaving Verizon and will not be looking back.

I ordered Fios internet for home. Cancelled my service within 14 days. Was harassed because I had a final bill of $161.95. $99 installation fee that was suppose to be waived and a full month's bill, and had service for 7 days. They are liars and different people tell you different things as to why this occurred. I was told if I had service for 1 day or 30 I still had to pay for full month of service. This cant be legal.

I've been a Verizon customer for almost 20 years. Over the years my bill has gotten worst and worst. One representative told me how he will help and that they have a better deal for me. Everything was discussed and settled. Not realizing they had added extra stuff on my bill. For over a year they have been charging me $10 extra a month for their technical support which I had no idea and have never used. I called their customer service to have the matter resolved and was blatantly told off by Crage. When I ask him to speak to a manager he started to argue with me. I had to beg to speak to a manager. After he place me on hold for almost 25 minutes someone else came on the phone with the same if not worst attitude which I don't think was a manager. I ask her if she was a manager and she refused to say.

I would recommend going WiFi-less before purchasing a single product from Verizon. I switched over from COX to Verizon this past month because of what I thought was a "good deal". In essence, every step of the way from purchasing, shipment of equipment, setting up equipment, talking to over 15 Verizon customer support agents that made bold face lies, every single step of the way with Verizon has been comically horrible. First I was told my WiFi would be set up March 1st, and not only did the equipment not arrive but no one showed up. Next they told me the next available person that would be able to help would be 3 days later. The arrival window was 12-3; he arrived at 5.

We love Verizon Fios triple play and would never go back to anything else. Very reliable, reasonable and never had a problem. We rely on the internet for many things personal and business related so it is very important to us.

Verizon Fios has ZERO customer service. Three months in, I made a BIG mistake choosing them over Comcast. I have had problems since day one, starting the first week of January. This is day two WITHOUT TV. I started reaching out to Verizon at 9:00 am this morning: Calls go nowhere. You get a pin and you hear music, but never get to talk to anyone. I hung up after 25 minutes. Chat was inactive too, got through after half an hour, was given a pin... Again, one hour and half later, Mohammed just left the chat with no warning. Calls to Verizon executive relations -Brian- are NOT returned. They are currently charging me for TV I do not have. They should not be in business.

This is by far the worst company I have ever dealt with. I switched from Xfinity Comcast to Fios in order to get better speeds. The price was 39.99 for the basic plan, which I purchased. I signed up for the plan when they were having a promotion for 50% off installation and a $50 Amazon gift card. I later found that my apartment already had the Verizon equipment required so installation was not required. I put in a claim to have the $50 installation removed and it just sat there. Then the next month they turn on the initial sign-up deal and charge my account the full $100, when nothing had to be installed.

A few issues, it's been 90 days now of trying to get my promotional gift card and I have filed several BBB complaints. Spoken with countless people (I call twice a week starting January 2019). I have now reach out to several news outlets to get this to the public. The constant "We will reissue in 72 hours" and never do is so old that I am collecting people on Twitter to go for a lawsuit.

Pricing is extremely high besides that, and the complications of discontinuing services. Many companies I dealt with in the past, but this company has it hands down! Verizon is the only company who l see myself in dealings with. The best to ever do it. Yay Verizon!

Hands down the best internet service you can buy. The speeds are solid and always as advertised. The only issue is dealing with customer service or getting a deal for being a long time customer. No company is perfect but compared to the other options Verizon has the least flaws.

I had FiOS for a year and needed to move so had to cancel service earlier than the 2 years agreement. I was moving out a week after my billing cycle ends and wanted to know if I have to pay the full month or just the week the service was still active and rep. Told me I only pay the days the service is still active. So I called the day I was moving out and rep. now tells me I have to pay the full month and the early termination fee. If I knew that was the case I would've canceled at the end of my previous billing cycle.

I recently called Verizon customer service with a simple question regarding a promotional gift card that was attached to my account and how to go about using this gift card amount toward future services. After waiting on the line for a lengthy period of time, I experienced the worst customer service I have ever received, so much so that this is officially the first negative review I have ever left online about any company.

Awful service, customer service are never on the same page. I changed something on my account and was told my bill would reflect it soon but when that never happened I called back and was told to overpay my account and then I would get the credit on my next bill. Awful, and then they gave me a hard time to cancel my service altogether.

Updated on 03/14/2019: This is from my rant last night. I just spoke to Verizon, surprise, my package from the book that was left by the technician is outdated and incorrect. SHOCKER. You would think there would be some sort of consideration or compensation but no - just, "I'm sorry. I will send you the current line up." The next breath she offers to upgrade my package, mind you I've had this for 5 days now, Hmmm an upgrade and upgrade in money to which I nicely informed the representative I'm trying to watch TV. Not purchase a vehicle. I'm stuck and outraged, PLEASE if you read this take this seriously, this is not what you want to choose. I have had the worst experience and am paying way too much money for what I'm not getting. I cannot believe from what I've read on this page and what I've experienced that this company is able to get away with doing this to people. Consumers please be cautious and avoid the hassle. Rant over. #stuckfor2years

When signing up for Fios triple play service at my new house, I told the agent that I wanted a package with a few specific channels in it, and gave him the list. He told me that the service he signed me up for had all of those channels. This was not true. Many calls to customer service later I was switched to a more expensive plan that I was promised would have the channels I wanted. This was again a lie.

Verizon Fios is the worst of the worst. They lied and mislead me for over 10 months on why my YouTube wouldn’t work properly. I finally found out after them telling me every lie you could think of that they were throttling it. They never wanted to take any responsibility for anything until I told them I found out they were throttling. An hour after telling them I knew a Fios van speeds by my house and goes to the line, I was curious and asked what he was doing, the technician got so defensive and started literally cursing at me for no reason other than asking what he was doing. I honestly felt threatened and having a feeling his defense was in that I had caught them red handed. Still no responsibility on their end and still yet to be resolved by the FCC or small claims at this point. We also decided to switch to a different provider.

Had Fios installed in 11/18. Told them I just wanted internet and TV. Verizon said they would throw the phone in for free. First bill I received showed that I was not paying for the phone. Second bill back billed me for the first month and the second month, after the arduous two hour phone call (trust me not by accident) I was told it was a billing error on their part and I would be credited $15 a month to compensate. What they didn't tell me it was only for six months. Verizon Fios is by far the best internet provider in our area, their TV service not so much.

It would appear that every time you turn around, another price increase. I got so fed up, that I had them remove the TV, and phone service and only kept the router for my computer. Now as of May 30, 2019 your rewards points will expire. So if you have any, you better use them before the date. They're not only raising the cost for service, but now they save more money by not honoring Verizon, points. This is how they save money for the shareholders. Last year they bought AOL and Yahoo. I could lease a brand new car for less money than my monthly cost with Verizon. Now I purchase a converter with an inside antenna that gives me over a hundred channels. I would strongly suggest people should look into getting this type of setup, you'll save yourself a lot of money. One more case in point, last year they took away our email address, what's next your gold teeth?

I do not write reviews but I am so unhappy with them that this is the first time for me to write a negative review. After a person came to my door to switch and would not go away, I finally agreed to switch companies. Only to come to find out that the channels I said were a deal breaker were not in the package. At this time I called to cancel which I was then again talked into signing up for more money to get all the channels I wanted. I called again to cancel because again it was more than what I was currently paying with Xfinity. At this point they offered me a better deal. I took it. However, I was so frustrated with all the pressure I felt they were putting on me so I canceled again.

The router they provide is so weak that I lose my connection upstairs when the router is downstairs in my house. I have much stronger router signals (three bars) from four of my neighbor’s houses than from the Fios provided router downstairs in my own house (one bar). They're unhelpful on the phone and give me a lot of excuses.

Cost almost $200 a month, constant repeat of shows, sometimes can't find one thing to watch. Remote acts crazy, only good thing is tech support is in USA. They charge for everything. What am I paying the $200 for?

Honestly, the only thing I can complain about is the Tech who installed the thing. And I wouldn't even call it a complaint. He didn't necessarily have the people skills, but he was good at what he did and ended up going above and beyond. The signal is great, the speed is great, and it's all at the price of $55 a month. There are a TON of bad reviews here, and I'd like to urge anyone reading this to consider the fact that 1 out of 10 people who received good service will write a review about it, but you best be sure that 9 out 10 bad experiences will be voiced. I am very pleased with my service and haven't had a single issue in 9 months of having the provider.

Been Verizon customer for over 10 years. For the first few years, all was great. I'm not sure what happened, but the service and customer service reps all fell apart around 2016/2017. A simple call for tech support or billing became a project. Being on hold for over 30 minutes was already bad, but finally getting a rep and having them hang up in the middle of detailing problem was often the case. Techs would come out and fix a problem and introduce a new problem. Nothing ever fully works!!!

I called Verizon this passed Sunday to get their Triple Play service. I told them I needed the sports package, ID and Disney junior. The agent quoted me $139.99/ month taxes and fees included with a two year plan. They came today and installed everything, not only was the technician rude, but I didn't get any of the channels I requested. They lied to me in order to get me to sign up. I called them and now they're telling me that they cant match what I was quoted. They offer me a year with the channels requested for $139.99... Got my first bill a few minutes later and they are now charging me $23.69 for changing my plan and my monthly fee is not 139.99 is $160 plus all other fees. This is unbelievable. Never before had I experience such bad service. Be AWARE. THEY will LIE TO GET YOU TO SIGN UP. Needless to say that today was my first and last day with Verizon!

Been Verizon customer for almost 10 year. Was like it very much, mostly because their friendly customer service. Thing going downhill, I noticed since 2017. Just now, call them to renew contract. The agreement is keep existing contract with new cost. They send email with link for Order Review, everything is remain unchanged, except the price. Sign the contract, the representative said the new plan will take effect midnight. Hang up the phone. Then Confirmation Order email came. The new plan is totally different what we agree, SBTN channel was removed, TV Mundo was added. Call them right away, another representative said she will add SBTN with adding cost. I told her, when I sign a new contract (it a link and soon not available after signed), I keep everything same, I did not remove nor add anything. She said she could not do anything, I must contact sale department, but she also said they are closed.

Installer could not install service. Said he would have Verizon engineering contact me with a solution. Never heard from them. Followed up several times but no service. Now Verizon wants to know why I haven’t rescheduled service. No one at Verizon knows anything about their business or how to get something done. Each department functions like a separate country where they all speak different languages. Avoid FIOS and Verizon.

I had bundled services through Time Warner/Spectrum and after my two year commitment they were going to jack up my monthly fee. I went from getting phone, internet and TV for $121 to $154 with no changes to the package. Naturally I was ticked, why do they screw their loyal customers and provide new customers with the best deals? Decided to leave them and go to Verizon. The salesperson I communicated with at Verizon said I could get everything I had with my previous provider for $145. I specifically asked if it would include history channel, HGTV and MSNBC. He assured me it would. They come and install the box and lo and behold, no MSNBC. I contact them and to get it I have to go to another package which is more expensive because I have to pay a regional sport fee even though I don’t even watch sports.

First a simple install took 6 hours. The installer sat outside, talked on the phone, chit chat. Never again, back to the other robber Comcast. The install was 1 TV router phone all in the same place?? Once the install was complete we checked the TV. Some channels didn't work ok. The installer told me it's updating. It did say that on the TV. Ok np so then we check the internet. Fail. The speeds were sooo slow. 15m and at best 50 up and downloads. The installer says, "Oh yeah. That's not good. That's a problem then. Ok. All done. Bye." ??? Now mind you it's 6 hours later on Valentine's Day. I have to talk my love out to dinner and a night out so I call tell them, "Hey my service isn't working." 2 hours on the phone they tell me, "Looks good. Looks good." Then they say, "Oh wait. It's something on our end." Wrong. Still didn't work. Ok. I say, "Now what." They say, "We will have a tech there at 1 pm." Ok great.

I had 50/50 service for a year for 39.99 which seemed to be reasonable. I had internet connection issues pretty often. I had to reboot the modem/router almost every week. Last week, I had service interruption several times a day and called the customer service for a service visit. Technician came and swap my existing router with a new one. He said my existing router was refurbished one. (I originally purchased a new modem/router from Verizon but I had so much problem with it for several months so they replaced mine with re-furbished one, which I didn't know it was re-furbished.)

Terrible customer service. They were always finding ways to charge me more for services I wasn't using. For example, I was using my own bought router. They decided they could sneak in a router rental fee. I called numerous times to take that charge off and it just kept coming back up again and again. Verizon: We have families, homes, jobs, etc., we don't have time to keep calling you about everything under the sun. Thank you for nothing. I have canceled all of my Verizon services.

My roommate was moving out so I wanted to upgrade to gigabit and drop the TV service but just change ownership of the account. I was tried to be tricked into opening a new account numbers times by the online sales reps and then taking ownership of the account so I would be responsible for the ETF fees also on the other account. I have screenshots from the sales rep and her supposed supervisor Rhona.

First of all, they did the worst job installing the internet wires in the garage. They left all the wires out in the open. We got an inspector to look at it (unannounced). Thank goodness I was home. We have the RING doorbell so we get notifications. We are in Boston and I got a notification that the Verizon guy was there to fix the problem...no one told us when they were coming. How were we supposed to know or plan it out. Now we have to have my father in law go there to meet with the guy. So unprofessional. Absolutely ridiculous.

I called Verizon customer service in a hope to save money and keep the current coverage based on offers I received from other service providers in the area and explore my options. The customer service representative I spoke with from NY offered me a deal and reduced my total bill with a commitment that I will have the same TV channels and internet speed with the exception of losing one Discovery channel that I did not much cared for. I signed the two-year contract but instantaneously, my internet speed went down considerably and a large number of channels that we like to watch disappeared including MSNBC. She cons me into signing up for this contract and now I am stuck with it and the upgrade will cost me additional money while I was trying to reduce my bill. The unethical way Verizon representative earned my business is mind boggling and a turn off for doing future business once I get out of this contract.

Customer service is terrible. Had to call repeatedly to address issues, left on hold for 45 minutes one night, over 30 minutes another time. Was prevented from receiving my new customer rewards Visa card because they said I missed a payment, even though I can find no record of any missed payment. They are unhelpful and dishonest.

Customer for 18 years, renewed my Fios contract, over the phone with confirmation of services in writing and monthly premium. Its bill came $46.00 higher than original agreement. BEWARE MISLEADING, DISHONEST. TRIED TO RESOLVE AND WAS TOLD, "SORRY. CAN'T DO ANYTHING. BELIEVE ME. I AM TAKING LEGAL ACTION.

I spend more time bending down behind the tv rebooting the router. I’m constantly losing internet connection. Trying to resolve my issues via their Fios App is impossible since I have no internet. Calling them is a nightmare. They either don’t speak English or don’t stop talking. Depends on the time of day. With all the money they make they should really hire people that can actually help.

I cannot stress enough how awful Verizon is. I was one of the first in my neighborhood to get FIOS and, to be honest; it worked well for a while. I know it’s hard to believe but, customer service was efficient and courteous. Before FIOS, I had DSL. I have been a Verizon customer for a very long time. Currently, I have the bundle service – TV, internet and phone. For the past year and a half, I have had issue after issue after issue. Wi-Fi is unreliable; dropping constantly. TV quality is just as bad - pixelation and picture freeze just to name a couple of the many problems.

I've had an ongoing issue with being charged for service and equipment that I never had connected and was returned to Verizon. Every time I have tried to call and rectify the situation of this outstanding bill, the customer service rep can't find my bill? They confirm that I never had service and that the equipment was returned. So they tell me to wait a month or so for everything to catch up. I get a bill again the next month. Call again, same thing, they can't find my bill with the account number, street address, telephone number, etc. I get the same drill, bill should be taken care of, give it a month to catch up. Then I start getting calls from their collection department 5 times a day; I answer the phone and even the people calling to collect somehow can't find my bill?!

Extremely poor customer and technical service. I didn’t have TV due to set top box problems for the past 6 days and 4 days last month and 7 days in November. It takes over 3 hours to get through and I gave up today. The worst, still they charge you full rate. Verizon services and predatory practices need congressional intervention and please please please for your own sake stay far away from Verizon.

I was "encouraged" to switch to Verizon for financial reasons as they were significantly less expensive. Now that I have them I can tell you why. They have some techs that are very good, but you will spend hours chasing answers to issues - and you will have issues. Their service does not interface as well with the competition with my work systems, but they blamed it on my VPN. Funny how it worked with their competitor. I was on the phone for hours with a tech expert because their installer left the system not functioning optimally - basically, just got it running, barely. No instructions given. Everything had to be revamped and rebooted. Installer also explained nothing, moved my stuff without putting it back and left a bunch of his trash lying around.

I called Verizon over a week ago. Scheduled internet installation. Told them what my availability was and even said I would prefer a weekend so that I am not on a limited time schedule. The customer service rep. confirmed what I told him. We scheduled my appointment for a week later, I get a call from the tech saying he would be at my home in 15 minutes. When I asked him if there was a note stating I am leaving my home at 10:01am and he would be leaving also it did not matter if he was finished or not. He said to me: “Miss I don’t have a crystal call”. I told him, "Do not come to my home" and cancelled the order. When I called to cancel the order the customer service rep. said it’s only 8:15am. When I further proceeded to tell her what I told the rep. last week she started to give me attitude. I finally spoke to a Supervisor.

I went onto the Fios site to order internet service. I was given options and an ädd to cart type service. Once I was done I thought great, that was easy. However, they sent me DSL router which had nothing to do with the service I requested. Two techs came out on the day I was told to be available for only to be told the order said they don't install DSL... I explained that I didn't order DSL and wanted Fios. They told me someone would come out to see if access was available.

The Verizon installer damaged my walls. Don't want to fix it and avoiding any responsibility. It's extremely hard to find any live person on the phone. Very unprofessional customer service and you have to call many times in order to resolve any issue.

That's right folks. If you have any problems or complaints about your Verizon FIOS or Verizon Wireless services, the customer service staff AND the Community Board Moderators will LITERALLY tell you to go to Hell and Wait! I have been a Verizon customer since the beginning. "In 1984, the Justice Department of the United States mandated AT&T Corporation to break up the Bell System and split into seven companies, called "Baby Bells". One of the baby bells, Bell Atlantic, came into existence in 1984 consisting of the separate operating companies New Jersey Bell, Bell of Pennsylvania, Diamond State Telephone, and C&P Telephone, with a footprint from New Jersey to Virginia. This company would later become Verizon."

I had a 2 year contract with Fios. I moved during the 2 year period and tried to move my service. I was on the phone for over an hour trying to make this simple move and finally got it set up. Then a week later they called me back and said that they do not actually have high speed internet at my new house, just DSL, which they were going to charge me the same amount for as the high speed. So we agreed to terminate.

I had Verizon for years. They lost my router and expect me to pay for it. ABSOLUTE TRASH. When I called to inquire about it, they were rude and off-putting with the unwillingness to help. I will never use them or recommend them to anyone.

I have been dealing with Verizon for 17 days. First I scheduled an installation date, they gave me a 12-hour appointment window, so I had to call out from work. I spent several hours on the phone/online with customer service trying to figure out where they were. They never showed. They then tried to show up the next day when I wasn't home and got upset that I wasn't there to receive them. They eventually came back that day once I was home (after I spoke to the dispatch supervisor who tried to blame me for missing the technician) but were unable to install service because they didn't realize they needed access to a separate area of the building.

From the beginning of my service with Verizon Fios, it has been nothing but a headache for subpar internet service. I feel like I have to call them every 2-3 months for a "surprise" on my bill, like a sudden service fee increase or charge that I never authorized. Of course, to fix this, they tell you they are happy to help, and then they end up reselling you a contract in order to fix the price on your account - all of which takes no less than nearly an hour on the phone. This whole contract thing with internet/cable/phone providers should be illegal.

My contract expired on Dec 10, 2018, and I notified them that I do not want to renew and I am moving on to OPTIMUM Cable. They continue to send me the monthly bills in spite of me complaining several times in writing and twice talking to Billing department Rep. over the phone. Seems like Verizon FIOS customer service does not exist. It is IMPOSSIBLE to get help with problems. Their answering system only works if you have an issue that fits in a specific category. I have never experienced such horrible customer service in my life. When I finally got a person on the phone, he told me to ignore the bill and he will correct the situation. He asked me If I will give him a 5-star rating in the survey. This happened two times and nothing has been done! I still keep getting the bills via email! Seems like my only course of action is file a lawsuit and take the Verizon to a small court.

On 1/9/2019 I renewed my Fios account in response to a Nag Screen in my TV program guide. A few simple clicks on the remote I was done. It offered a 2-year bundle for $144.99 and states "quantum gateway router included". A few days later I checked my Verizon online and see I have a 12.99 month charge for a Router, the same day the Postman delivers a router to my door. I have been unable to get a rep on the phone to resolve this, the only one I spoke to says they now charge everyone for the router. That's not what the screen said (I have pictures). I am going to try to resolve this during the week but I am doubtful I will get anywhere in my lifetime. Just posted as a warning to anyone else who signs up via the TV/remote.

Since ordering FIOS in December (for January installation), I tried calling FIOS with some questions. Twice I was put on hold for almost an hour, just to be disconnected as I was approaching #1 in the queue. While they have a "chat" room to communicate, it takes a ridiculous amount of typing and time to communicate. As of this date, my equipment will be coming via UPS or with the technician (depending on who I talk to). I was given a tracking number (when told it was shipped today), but the automated system garbled part of the tracking, so no way to track it.

When you sign a new agreement with Verizon, you are expected to pay one month in advance... YET, when you leave FIOS, they find a hundred reasons, why you're not getting this amount back? Seems VERY fraudulent to me!

Verizon FIOS customer service does not exist. It is IMPOSSIBLE to get help with problems. Their system only works if you have an issue that fits in a specific category. If their solution doesn't work then you are screwed. I have never experienced such horrible customer service in my life. When I finally got a person on the phone he put me on hold and never came back on the line. As soon as my contract is up I'm done.

I purposely did not renew our 2 year contract with Verizon Fios as we are were exploring cutting the cord. After our contract ended our Triple Play package was raised to almost $100 more a month. We logged in to the website to cancel premium channels to help reduce the cost. While doing this we were given an opportunity to up our internet speed at no additional cost. Knowing that our internet was extremely slow and that we're potentially going to continue our internet with FIOS we accepted. Nowhere online did it state that we were upping for 2 years. In the email that we received no contract is stated but in small fine print 24 months is mentioned. When I recently called FIOS to cancel Voice and Cable we were told we renewed a signed a 2 year contact and must pay the 350 cancellation. This was escalated to a manager who said they could do nothing but gave us an address to write to.

We had a terrible experience with Fios Internet. We ordered the 100/100 service in Towson, MD primarily for the offer and because we were a little dissatisfied with Comcast Customer Service. We got the service installed, and every speed test we could run told us we were getting 100mbps. Verizon tested and said we were getting the full speed. The problem was, we couldn't load simple web pages, let alone stream content or do anything remotely demanding of bandwidth. Simple sites like Yahoo or MSN took over a minute to load!

It is getting very difficult to get through to Verizon-Fios for anything anymore except for renewals. I had the same Problem with the Favorite lists that many others reported on this site. I was only using Favorites 1. About two weeks ago somehow the system generated and randomly populated Favorites 2 and I started having trouble with channels appearing and disappearing in Favorites 1 and toggling between fav 1 and 2. It was extremely frustrating, especially for my wife who has trouble seeing the guides. So I contacted Chat support. They rebooted and reinstalled software and erased all of my settings and channels. I tried to rebuild them and they would change right before my eyes while I typed and then when I finally got it where I wanted it I went back to watch and test and found they had all disappeared and Favorites 2 regenerated. I played with it several times. Spent hours rebuilding all 3 set top boxes.

Fios drive you to make your account automatically paid because in that way if you don't renew the contract, what the majority of people do, they will charge you with the upfront "discounts", and when you realized you are overpaying it is gone one or two month. They are not valuing their customers in doing this practices. This is happening because this segment is almost an oligopoly.

We have Fios in our home. Internet and TV only. Internet strength (Gigconnection) is a joke, Nothing superior or standout here. We also started with 2 set top boxes and after experiencing notifications of "no network connection" and patiently going through their troubleshooting process over the phone, they kept on blaming it on a coax/splitter issue and suggesting I either purchase a replacement in a hardware store (cheaper) or they can send a technician ($99). Worst is that they assumed that was the issue and were not certain that a new coax/splitter would fix it. Not knowing anything about these parts and considering the inconvenience of it we decided not to proceed with either suggestion and we just adjusted our plan with one less set top box and returned it. Mind you we've had Fios for under 1yr. That is issue number 2 (considering the non-impressive internet being issue 1).

I have been a Verizon Fios customer for over 7 years and when I renewed my 2-year contract this time they promised a 1-year Amazon Prime and a Echo 2 generation. As they said I received the email stating that I could claim my reward just click on the link. Well I did, and it did not work. I logged onto my account and in the tile, it said that my prime and Echo is now available to be claimed and to click on more info but that did not work either. The next day I called customer service and after 3 hours of on the phone and live chat it still did not work. They said that I would receive an email. Well that email never arrived. I know that my email address that they have on file does work considering when you call they dispatch your pin number which I always receive immediately.

The service itself is o.k., but Comcast Xfinity is far better. My advice is to stay far away from this company. If you do business with them take pictures of all email communication with them. They send you a "saved cart" with the amount you're suppose to pay. After you set up service, it's installed. And you're billed the amount is higher. In my case they charged $11.00 more per month than was in the saved cart. I went into my email to find the agreed to amount. What I found was the "saved cart has expired." This essentially deletes the amount in your agreement.

I just wanted to remove the channels I don't watch at all, but I've been on hold for more than 50 minutes and I just ended up hanging the call without reaching any rep of customer service. All they have to do is put that option on their website or phone app, so customers can deal with that easy but Verizon never set up that service. I don't see no future on Verizon.

Called the general 800 837 4966 Verizon number about my existing service... It's been 1:15:10... One hour fifteen minutes later STILL no one answered this customer service phone. Just music and ads playing for one hour... The worst I've seen so far.

Advertised cost of the service seem reasonable, but don’t take into account the extra monthly charges for equipment. This ends up making your total bill too high and no way to get around the fees. Such a ripoff!

Verizon stinks. The employees don't care but they are very good with billing you. The installation they did was awful. I pay for 3 tv connections but got 1. The rebate card was the wrong amount. Their ads are deceptive. The router they put in can't throw a signal 55 ft. I hate Verizon. Their only saving grace is that they have the only GB line in the area.

My internet service stopped working. Call Verizon to get resolved. Spent 10 minutes going through the automated BS and have been on hold for over 50 minutes at this point and still counting. Horrible customer service!!!

I formerly had Time Warner (Spectrum), RCN, and now Verizon FIOS. They all raise their prices after their contract is over to excess. Time Warner was pretty good at negotiating reasonable rates until Spectrum took them over. Spectrum is the worst cable provider to deal with. RCN gave the best bang for your buck, but, again, raised their price to excess when the contract ran out and would not negotiate. Verizon FIOS is, so far, reasonably priced, but I have had to compromise my TV package and cut out boxes for my living room and kitchen TV's in order to keep the price reasonable. Also, my TV package does not have any news channels except Fox News (which I refuse to watch).

Lots of problems setting up, and getting other devices online. Channels keep getting canceled, but bill remains the same. Not worth the money. Good channels are only available for more $. Sometimes the guide description is not the episode that is on.

I received an email last week offering an upgrade on my internet speed while maintaining my other services at a lower price if I signed a 2-year renewal contract. After an hour or so of online chatting with “Megan,” I signed a contract. I was very careful to explain that I wanted to maintain my existing services and equipment and that the only change would be an upgrade to gigabit internet service. Megan confirmed this several times.

I called for service from Fios, came out the very next day. I canceled because I was not satisfied. I had to pay $218 that has been months ago. I only receive 88 Dollars back so far from Fios. I am still waiting on the rest of my money that has been months ago. That was in August. We are now in December and I just received the $88 December 3, 2018 and to receive the rest of the money that's owed to me I have to wait until their next billing cycle. I don't think this fair to their customers. I will never use their services again for anything.

Many have shared their complaints and frustrations with cable TV service. The reason why so many are making the decision to cut cable. Today I experience mine. My set top box repeatedly would reboot and not allow for sustained viewing. Verizon (FIOS) Online reported that many of their customers were having this problem - so the problem is clearly theirs with faulty equipment that I am paying rent on for years. So I ask them to send out one that works. Nope can't do that - so I am expected to pay rent on a failed set box? What?

NO support - awful programs - sick offensive advertising - intermittent wifi, slow connections - high price. But it is better than the others in my area. I only watch the news - everything else offered is really foul. What I really hate is when I am working online, and the wifi shuts down and I am stalled, sometimes for hours.

Overall I do like Verizon Fios and internet, but sometimes their customer service can be a little lacking. I had made an appointment to upgrade my internet and was attempting to set the date for Friday 12/21/18 between the hours of 3-5 pm. I was set to complete my appointment and the chat box opened so I thought I could get it done faster so that I could get the appointment I wanted. Did I? Nope!!! Although the guy I was chatting with was very helpful and it took an extra 25 minutes to complete it causing me to miss my opportunity for the appointment I wanted, so I got it for 12/24/18 no big deal except now I have to take away time from my very busy schedule to meet with the tech so the guy I was chatting with advised that I call the customer service number to see if they can override it and either change my appointment to 12/21/18 or help me in some other way. Boy was that a big mistake!!!

Verizon Fios wants to market their Triple Play (TV, Phone, Internet) product with a 'locked in' price for 2 years. But they will ding you with increases for taxes and fees. Some are legit, like a recent increase on Federal Universal Service Fee. But 9 months into a new 2 year agreement Verizon hit me with a completely new fee; FRANCHISE RELATED COST. It was never on my bill before. Verizon definition of FRANCHISE RELATED COST: "A local FRANCHISE AUTHORITY may impose a financial fee on Verizon to support educational and government programming in your local area. The fee is based on one of three methods: - Percent of local Fios revenues, or - Fixed amount per subscriber, or - Lump Sum.

My Verizon Fios bill has went up twice now ($66 this last time) and I have been trying to get ahold of someone in customer support for a week now with no luck. After a couple of days I was able to get ahold of someone in sales (they are there to take your money, but after that, they are not) who did try to help me and gave me a direct number to call, no luck there either. Emailed an executive at Verizon, got a response stating that someone would contact me within 24 hours. That didn't happen either!

We have 2 choices, Verizon and Comcast. It's a race to the bottom. The stories we have heard about Comcast service, keep us as loyal Verizon customers. Nothing Verizon does keeps us a loyal customers. They even charged us for a remote that doesn't work.

I keep getting outages. No phone or computer or cable calling customer service. They don't compensate you and give you a hard time. When I called to get money off the bill the rep gave me a hard time in the last 2 weeks. I had about 7 outages with no money off. Only the 1st time I complained. Also it's been happening to all my neighbors and we are not renewing. Please listen. Verizon is the very worst. Don't go to Verizon. They are bad.

Fios claims to be the leader in this industry, and they can't even follow. The only thing they lead in is reaching into our pockets. I am a senior, and Verizon just took away my discount. Because I retired. Other providers are offering discounts for Veterans. Verizon really just don't care.

FYI VERIZON GETS ZERO STARS. I have been with Verizon for over 10 years. So Dec 13th, I go in a local Verizon store which is an authorized store. Ok so I explain to the sales rep why I'm here and that I'm looking for a new phone. So the guy pull up my account and tells me I'm not eligible for a upgrade the time, which I already knew that. So he looks my account over then say "I have come up with something." So he proceed to show me a phone that was on promotion. He said, "I can't get you in this phone with 65 dollars done and I'll wave the other 30 to 40 dollars. Plus this phone comes with a tab but, it's not in stock." So I was informed to come back on Saturday to pick it. He also stated that just adding this phone my bill will only go 20 dollars. Again, I was never informed that receiving these device another phone line would be added.

Every time I sign up or renew a Fios contract, the first bill shows up jacked by 10-20%. Customer support is non-existent and the CSRs are trained to take customers on a ride until the caller gives up. Last time I called, I was transferred three times and I had to provide the same information over and over again until I snapped and hung up. There is a lot of room in the market for a competitor to come in and disrupt the ISP dinosaurs in the USA.

The company makes an offer to consumers if they sign up with them. I signed up and followed all protocols. Verizon find all ways and means to make it impossible for me to redeem offer. Despite over twenty calls to them they have no means for me to redeem the offer they promised. I think they are very dishonest. Fraudulent maybe a preferred word.

Their customer service is not good. You can hardly ever get someone to answer the phone. The waiting time sucks. They call you back sometimes after more than an hour. Once somebody answers they are fine.

Since I upgraded from 75/75 speed to gigabit speed, the internet has been slower. I called Verizon 5 times… 2 techs came. No one know what they are doing. The 1st Tech came and disappeared for 2 hours, then spent 1 hour in his truck and never set up my extender then left... The 2nd tech had an attitude problem and refuse to test the speed and left. Didn't fully set up the extender... No signal on the 3rd floor... These are typical union workers. About to switch to Cable.

Verizon FiOS service and customer support isn't even remotely as good as it used to be. In our area! Verizon FiOS used to provide a significantly superior complete service offering compared to their competitor Cablevision/Altice. That in turn somewhat justified the higher monthly cost. As soon as our contract is up, we will look at other service providers.

It’s horrible that I have to PAY to watch a show that has previously aired on demand!!! I already pay too much for this cable service... so I don’t want to pay to watch a show from the previous week...

I got Fios internet installed on December 9, 2018. Canceled on the very next day as it did not work. Called 4 times to customer service to have resolution but no success. Now I’m being charged full monthly bill for service I did not have and never used. Spoke with supervisor and he was saying this is part of the agreement. This is a rip off and stealing from people. Verizon Fios is a thief and unethical business. You cannot charge for something that was never there!!! I will never ever again even consider using this service again as they are penalizing you for their errors that equivalent was not properly connected. Wasted my time, my money and my nerves on ridiculous crook company!!

I changed providers and closed out my account with Verizon in July of 2018. I received a bill every month since stating that I have a $94.06 credit. Each time I asked when I would receive my refund, and each time I was told that the account was still open. Each time they confirmed that all equipment had been received, and the account will be closed... No-one could ever explain why it hadn't been. Well it is now December 2018. I have just contacted them again, and again was informed that the account has not been closed, and I should call again at another time. I feel that I have spent more than enough time trying to get this account closed, and my money refunded. So I filed a complaint with the FCC. I will never do business with Verizon again. They certainly jumped through hoops to get my business... but treated me very poorly when I choose to make a move to another provider.

Bill amount keeps on changing, constantly extremely difficult to reach the correct person and there is a language problem with the personnel who answer the call. You pay for technical support and you are told they nöl ongoing support the very service they originally told you was the best.

I am currently happy with what Verizon provides for a basic price, although most of the better-rated shows are on channels I must pay more to receive - not worth it for me! I can entertain myself in other ways - my cable bill is high enough!

Do not use Verizon self-installation. If your equipment doesn't work they will send a tech to your place and then charge you $100 without your consent. Keep an eye on the invoice the tech will have you sign. Even if it is not a problem with any of your non Verizon connection (wiring, coax cable etc.) they might put that on your order so that you are charged. After hours of trying to connect to their customer service, you might get your money back, but be ready to waste hours of your day.