Verizon Fios Reviews

Not reliable at all; day or night. Impossible to get in a Zoom class and stay on! Constantly losing connection-being reconnected in a 30 minute class. Unable to get anything out of class! Finally changed carriers, now I can stay in a class 2 hours or more!

We are located in a semi rural area that does not have the population density which motivates any typical commercial provider to provide us with current technology Internet access. We have to use our Verizon telephones as hotspots or a WiFi device to connect to the Internet. This relies on Verizon‘s Internet wireless connection. Over the last two years it has gone from reasonable to horrible. At times Verizon will drop phone calls. They continue to claim towers will be updated nearby and it is not happening.

I have their service for a little over two years - and CONSTANTLY had issues with service cutting out. Every time I'd contact their chat it was a robot and took me at least 10 min to connect with a person. Even then, most of the time they could not help me and I'd have to call. When I'd call the number they gave me without fail would send me to Verizon cellphone service and the representative would tell me they couldn't help and I'd have to call another number (BUT IT WAS THE SAME NUMBER). For over a year we had issues and they just told us to reset the router which would often time not start working for hours. Then, they finally sent out a tech and he said our wires were bad (had to replace them) and said we should get a new router. The router we had we were renting from Verizon and he said the new router would work much faster but our service price and everything would be the same.

I receive excellent service and great signal at my home. I have an LG DUAL SCREEN Smartphone and Verizon has the best service of ALL OF THE CELLPHONE COMPANIES. I tried the mother THREE and for the last 4 years I have been with Verizon. I am 100% satisfied.

It has been 8 month since I made my order.. I paid for all equipment and still no tech came down to install.... They canceled on me every time after waiting the whole day home.. And no customer service to help.. Horrible. Horrible.

I switched service, and it has been nothing but a big nightmare. My service keeps going out constantly. I try troubleshooting with technical support, and they keep saying "WE ARE GOING TO FIX THE PROBLEM!" Nothing ever gets resolved. I'm on my second box and the same problem returned. I'm in the process of looking for another provider. Oh and may I add that the $100 prepaid gift cards all of the sudden turned into Verizon gift cards that can only be used to purchase their products. "SCAM ALERT!"

I've been waiting over 8 days to have my business phone line and internet service installed. I've spoke to multiple customer service reps, Supervisors and Dispatchers, but was given the run-around for 8 days. I've even sent emails to CEO's at their Corporate office, but have not heard back. Now, I'm being told they can't get to me until Tuesday, which will be a total of 12+ days. Is it ok for my business to lose revenue for 12 days, but if we owed them $1, they would be quick to shut off our service. Is that fair? I don't think so!! At this point, I think a 1 Star is being too generous!!! Verizon really needs to get their act together... I'm Very very disappointed, and so should they!!

From day one there was always concerns. They sent a rep to our home to explain what the Fios experience would be. We signed up with him there. In the first couple months we had problems logging into our account only to find out the rep wrote down a different password that the one we had given him. Next the wi-fi left a lot to be desired, rebooting the router numerous times a month. We have never paid the same amount more than twice - small changes to accounts happen often most for a dollar or under but they add up. I was a Xfinity customer for over 20 years but thought this "FIBER-OPTIC" was the upcoming best option. Well it's not. Along with the network always timing out and not being able to watch PLUTO without it stopping after 10 minutes or so. BEWARE.

Extremely poor service and connection. I have to call them almost every month (if not more frequent) to get my internet connection fixed. Every time I call they confirm they see a problem and "they're fixing it". They have me reboot everything, do this, do that and it'll work for another few days before it again stops working. Not happy!

I’ve already told Verizon how I feel about their service, attention to detail and their clarity about what was sold to me and why they screwed up so badly. 1). They sold me a deal whereby they automatically deduct the monthly fee from my account. First time of billing, I’m getting late notifications. 2). I had to call 3x before someone came out to correct an install issue. I had a screw drilled into my finished basement. They closed my ticket twice w/o advising. Told them a credit might be nice given I needed to sparkle, sand and repaint. Never heard a word. 3). I was told I’d be given exactly what I had w Xfinity. Not true at all. Prior seasons are blocked.

So I really think how funny it is I’ve never had Verizon in Mass but yet they appear on my credit report.. Just ruined my credit for something I never had.. I’ve been trying to fight it.. Haha they keep saying I had it.. So watch out.. they're a ** company and lmfao they’ve done this to me before also.. This is the same account they said I had… Again I never had them… I really hope they step on a lego.

I switched services from Spectrum to Verizon based on the pricing and incentives. The first week of service was an nightmare as each morning the internet service would be down. I'd spend much of the day texting/calling to get service restored, often retrying fixes that I had already tried (I was a pro by day 2). Service would get restored late in the day so I'd lose a day's work/pay only for it to be out the next morning. No one could ever tell me why the service went down. This went on for and entire week. Lost an entire week's pay.

My front-to-end experience with Verizon Fios. I switched from Xfinity to Fios in late 2019. First point of frustration- inconsistent communication about what speeds were available for my residence. Online, I was told 50/50mbps (!) was the fastest I could get. Mind you, I lived in a townhouse community in a downtown metropolitan area. While surprised such a low speed was the best offering given so many of my neighbors had Fios, I went ahead.

Before I get this started, let me just say two things. I think I've written a review 3, maybe 4 times, so this isn't something I'm accustom to doing because I'm not generally the guy to write bad about something unless it really feels shady. 2nd, there were very nice people throughout my experience with Fios trying to get my issue solved for an hour and a half. With that said, it's about to go down.

Not as advertised, has no range, Verizon offers an extender that absolutely doesn’t work and the speed was 5 G, I’m only getting 600 mb within the same room hence the rest of the house gets less than a hundred mb. Verizon promised that the equipment gets better only that it never did. My kids complaint of bad internet and slow which they couldn’t do their work online.

Last week Verizon suddenly told us our plan had "expired" even though we've been paying every month for years. We were sent a new router but we were required to return the old router or else pay. Returning was hell on wheels. One store in Bowie Town Center said "Oh no, we only do wireless" and sent us to Upper Marlboro. The store in Upper Marlboro said we needed an appointment and made us wait and watch for a appointment appeared on our phone. Then, finally, after using two hours of our time, they took the old equipment. It's time to file an anti-trust suit against Verizon, in my opinion.

My order was confirmed for "Most TV" which is the most expensive TV package. After 1 day of working about 140 channels included in the plan disappeared and message on the screen said "You are not subscribed to this channel". Screen said also "click Info" and after clicked message was "We found your order and you need to reboot STD", which I did and screen backed to "You are not subscribed". I called tech support and some Indian guy from Mumbai or Delhi told me that yes, I have "Most TV" but these channels are not subscribed to. I told him to look for channels again because I have list of these channels in Most TV package. Three different tech support people told me the same thing. Spent 3 hours on the phone with them.

Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.

While the packages are a better value than Comcast, their Customer Service is piss poor. Multiple calls to Customer Service to get them to honor the promotions I was offered when I signed up. Customer Service Manager basically told me "oh well" and nothing he could do to help. I pay for the most expensive TV, internet, DVR, etc. and have found the experience frustrating to say the least.

If you lost internet and you may pray to God, wait to fix or dial 1800-837-4966 then go on vacation come back one 1 week later you will still hear.... "We are sorry all our representatives are still busy, you will hear music until your call is answered."

Since I switched to Verizon Fios there has been a constant upcharge of some sort every month. I would have to spend hours on the phone trying to reach someone to talk to and adjust over charges that would only get credited on the next billing. I am not sure if this is a trick to kept people from leaving but so far their false advertising, no customer service and overcharges is the worst service. I have never had this issue with Comcast. It’s an overall terrible service!!!!

It has only been 3 days since I have disconnected some of my service with FIOS and within 3 days of doing so, I have been getting 3 or more automated calls telling me to return my equipment. I understand that I have 30 days to do this even though I did plan on returning things right away since I always do so. I called the procurement number and was harassed by the representative there over and over again, stating that I had equipment to return to them. I kept telling her that I intended to return it right away but she kept going on as if I was a criminal and I was in court on trial. This nonsense has to stop. Verizon, reduce your cost and provide better representatives. There is NO excuse for giving Americans less. Stop the harassment!!!!

Made change to service which resulted in additional changes of channels I was not made aware of. After 7 representative and over 6 hours on phone for two days then hung up on, issue still not resolved. They said I had to wait another 24 hours because I requested too many changes in a short period of time. Finally got a corporate woman who made change immediately. So unfair and lack of concern of my time and no compensation offered.

I inadvertently converted my month-to-month contract to 24-month contract (after the original 24-month had expired and reverted to month-to-month). When I realize that all the discounts were gone, I tried immediately - next day, next day... for several days - all within 10 days - to revert to the month-to-month. When I finally got that to happen after much "ado", I was charged the buy-out fee of $350! This is to switch from Verizon FIOS contract (within 10 days of its being initiated) back to month to month - NOT moving to another ISP. This is just pure RIP-OFF!

Worst experience ever had with Verizon Fios internet because of following reasons:

I call customer service dept 32 times but no help, this department is very rude and did not listen to my complaints. However I think the CEO need to know what's going on with the rude obnoxious customer service that have been given.

I have been with Verizon Fios since 2011-2012 when they first came to my area. When they actually cared about what they were selling, when the service was excellent and they were and they were on the top of their game. There wasn't another service provider in the New York State area that could touch Verizon. Customer Service was outstanding, repair installation all around excellent. It wasn't until other providers finally started to produce half of what verizon had to offer that Verizon decided to branch out. Now while I understand the world is changing and technology is advancing, but what needs to be learned is when something is not broke "DON'T FIX IT".

This company is horrible. It is nearly impossible to actually get through to talk to a human being, and when you finally do, their "customer service" staff are incredibly rude and unhelpful. Dealing with Verizon is a huge, roundabout, unproductive pain.

I feel like Verizon stole from me. I have a auto pay set up for $80 a month. But somehow they were able to take out $284 without my permission. I have been on the phone several times for more than one issue. Still not resolved anything. I have been paying for gig service but it runs like AOL. They told me it's because of my router. I was told it is 15 extra a month. That is why the service is slow. So why would you provide that router with gig if you know that would make the service slow. Why am I paying for gig service for. MAKES NO SENSE. I was never informed there was a new router until I called to complain.

For one, they changed their tv guide. It's very slow and horrible to navigate. 2nd they sneak in a contract on you when getting replacement equipment for their horrible service, so when you are dissatisfied with them like I was they will charge you $450 to cancel for breach of contract. On that note I wasn't cancelling everything, just Television. I don't consider that breach of contract. Their service has gone to the dogs and they are borderline illegal..

I have used Fios for about 5 years. There service is excellent. I switched to Optimum for one day because they are cheap. Unfortunately, you get what you pay for. I immediately switched back to Fios. Lesson learned.

Verizon did a poor job with my move and installation and has missed numerous appointments they scheduled to fix the problem. I have spent hours on the phone with their automated systems and voice to voice trying to get service.

Great TV service + DVR, along with the fastest WiFi and internet access all wrapped up in 1 pkg. Tried Comcast, and learned their internet/wifi speed too slow for my comfort compared to Verizon FIOS. Convinced fiber optics is the better "vehicle" for tv/internet.

Awesome service and fantastic customer service...Never had an issue..Quality service..I would definitely recommend Verizon Fios to others...I had other competitive service and they can not compare to Verizon..Best customer service I have experienced..Friendly, professional staff..

These Verizon FiOS staffs are crooks. They cheated me out of a $99 charge after we made an agreement on Saturday, December 5th, 2020 at 8:31 AM to waiver the $$99.00 setup fee because my service (equipment modem) was already set-up by a technician in October. I disconnected it that month because I was barely home and called the representative to "re-activate" the line. After I was offered the promise to waiver the set-up charge by the representative, they mentioned on the phone that it will be annotated to protect my account from being charged. Shortly days later, after I received the bill. The $99 charge was still on my account, and I calmly called them back to apply the waiver. Suddenly, the phone rep says, "what waiver? I don't see an annotation of a waiver on your account, thus your $99 charge is sustainable, do you have any other questions?"

Great when it works. Reaching a live person at Verizon to report a trouble is nearly impossible. Add to that the double security passwords etc to gain access online adds minutes and frustration to every attempt. Even attempts to reach your Verizon router on myfiosgateway or 192.168.1.1 are blocked by all browsers because Verizon refuses to use a HTTPS secure certificate, unbelievable! Stopping a Verizon FiOS van on the street confirms even the installers are not exempt from this simple access protocol so they all use private workarounds.

Absolutely the worst experience. Worst web design, worst customer service. The company always tries to rob you with unnoticed bill increases. You could waste your time to speak with customer service to get your issue fixed.

FIOS is good. Great signals. Sometimes problems and lose channel or channels. Too many wasted channels I will never watch. They finally got the programming correct so I don’t spend 10 minutes getting TV to work.

I have been trying to get a refund for my mother, when she cancelled her service after 30 plus years of never being late or missing a payment it resulted in hold times of 26 minutes or more just to be referred to someone who could possibly deal with the request. I was transferred once and referred once. We closed her account in September and still have not received the refund owed per her final bill. I'm sure if I wanted to open an account I would get instant service. We are not happy and I would give Verizon a failing grade for customer service to loyal customers.

Choices are limited in this area, and I've tried them all. So far, Verizon is much better overall--connectivity, reliability, service and pricing.

Verizon provides reasonable internet and cable service at a high-cost premium and with zero customer support. It is not possible to reach Verizon in the case of problems and they will rarely resolve issues quickly when they occur.

They are HORRIBLE with customer service! Every time we experience issues (and it happens quite often), whether it be on demand isn't working, trouble connecting to internet, phone problems, etc they are NEVER available to help. When they are available, it's after HOURS of effort trying to reach them! Disgraceful!

The premium channels, HBO, STARZ, etc., that cost extra, have little in the way of good movies. That goes for On Demand as well, unless you want to rent movies. Plus, their monthly charge is too high!

Great service, but the price is too high and it goes up monthly without notice and no explanation. The internet is really good, but there are times of the day it is very spotty. They need more plans more affordable and to begin thinking that the streaming services are taking a lot of their market.

Navigating is complicated and sometimes their service is not only not helpful but downright adverse: they do not apply discount and the differences in packages is not explained; breakdown of which one includes specific premium channels. You blindly choose and hope that you have the best deal.

Relatively good service - at least they aren't Xfinity (Comcast)! Only issues have is remote tends to stick on certain buttons even though try to keep it clean and the cost keeps going up - plus for no good reason they took away The Weather Channel for 2 years (it's thankfully back now).

Various contract options too complicated and feel like a "bait and switch" encounter. Fees and other charges aggregate over 20%, which is outrageous and need better disclosure in all ads. On a day to day level, whether turning the TV on or off, I generally encounter some type of advertising requiring further actions. This is especially annoying when turning the TV off.

They are a decent cable company. My only issue is with is the cost. Why so expensive? And who has the time to watch all those channels? They should have plans where you pick the only channels you want.

Fast speed and in general reliable service. When I am watching TV there is no problem with channels. Many times it is difficult to get a fast answer over the phone but I am still pleased with Verizon.

I went from Comcast to Verizon Fios, I remember that Comcast would always do work on Sunday afternoons when I would watch football. It was so frustrating. Why wouldn't they do upgrades or fixes on the weekdays when people are at work. Also the bill was extremely high. There are so many options for free tv now. All you need to internet. Say no to high bills.

Overall very expensive for basic service. A major pain point is the constant refreshing needed to be done after an upload. There are constant uploads with no advance notice. But no improvements to quality of performance.

I believe that Wifi should be Free for all citizens. The Verizon TV package is not a good value. Before, you pay for cable, but still see commercials, you pay for premium channels but Verizon wants you to rent or buy to see the laters releases.

Verizon switched plans without asking me. The cost is too high. Poor tech support service, computer voice response horrible. Store salespeople lie and are rude and I’m sure they get bonus for switching plans without informing customer.

My internet was too slow and too weak; I had many zoom meetings where people couldn't hear me and connection was dropped. Called tech support. Got a new router for $60. Still terrible. Got and installed a new router. $30. Still terrible. A week calling tech support, different people saying they fixed it. Not fixed. Couldn't get higher speed in my neighborhood in Manhattan because I don't live in the "right" neighborhood. Finally Fios came to my building. Paid for the highest speed possible. Now tv in my bedroom can't connect. It used to. A couple of days later, I discovered Verizon had changed the landline I use for professional work, family, doctors. Just changed it without my knowledge. Calls go to voice mail.

My mother has been a Fios customer for about 5 years but she's moving and I decided to get internet and phone service for myself since I'm staying in the home. I also work from home right now using my computer which requires internet access. FiOS was supposed to be installed yesterday and they never showed up. Then they said they wouldn't be able to reschedule until Monday, which puts me in a bind for work. I didn't get much work done because of their screw up. I decided not to deal with them and going with Comcast instead.

Verizon Wireless is the only non-satellite ISP that is available to me - less than 5 miles N of a well populated town in heavily populated FL. I’m under 4 miles from one Verizon tower - under 5 from another. Their coverage map shows fully red/excellent coverage (now & 6 years ago when I started with them). The coverage has been decent at times - but many prolonged periods I've had near no/uselessly slow connections. Eg 15 MINUTES to complete an eBay purchase. Support is fairly useless. Some will try - others just blow you off. I’ve learned enough to ensure it’s not my eq before I even bother calling but I can only do so much. If you gripe long & hard enough Support tickets get created & they may check the tower SW. But the response to those is Always “eq working normally”. So you’re SOL.

I feel it is very expensive but others seem to be also so have not much choice in the matter. Their service on the phone is terrible. Some are rude. It took me days and many hours of aggravation to get a billing error adjusted. This went on for approximately 10 months but it would cost too much to cancel my contract. In desperation I contacted the Corporate office which took several attempts and aggravation until finally I got someone to respond. I now do not have a contract and am looking at other offers available in my area before making a decision to change or not.

I would highly recommend Verizon Fios internet. I never have a problem with my service. I also have cable and landline with Verizon. If I ever have a problem with my cable tv, I called the tech department and I get it resolved immediately- the tech team is great. I tell my friends that have Spectrum or Time Warner to switch over to Verizon Fios if they are having problems with their service. I have been a customer of Verizon for 47 years and have no reason to change. Try them - you will be very satisfied.

I moved out of the US and requested to disconnect my internet services. I kept getting charged for three additional months after I officially submitted the cancellation request. I even got an email confirmation that my internet was disconnected. I called customer service five times to investigate why this was happening. Every time I was on the phone for 45 minutes and I had to explain everything to the agent. The agent was clueless and could not explain why I was being charged; every time the agent raised an investigation. I was promised that I would get a call from a manager, but I never got a call! In total, Verizon Fios ended up charging me an extra $400 for additional fees! This is a pure scam! Beware if you do decide to end your services.

Verizon is highly expensive for a limited connection that constantly disconnects me from my company's VPN. No good deals, discounts, or offers during this pandemic and customer services care less if I decide to switch to another carrier. I didn't bother to switch because I need the connection now so I can work from home and that is the advantage that Verizon has to keep their long term customers. Can't wait for this Pandemic to be over.

10+ year former customers here who will NEVER use Verizon Fios again! Because of COVID-19, my wife and I were without a home for nearly a year and had to live with her parents. We asked Verizon Fios to pause our service which they did. After 10 months, we were ready to move out on our own again. We called Verizon and set everything up for our new home. Then all of a sudden, we get hit with a $301.82 bill out of nowhere! We call and ask what this is about and nobody could tell us anything. Turns out, Verizon auto-activated our service without telling us and just started billing us. So we were being billed for a service that wasn't active, wasn't being used, and wasn't even installed anywhere!

Not good at email system. Complicated structure. But good customer service. Be careful because they try to knock off people from commitment plans in order to up price by losing your recording. And their prices are unfair. 69.99 for new customers. 130 for regular customers. They keep going up and losing desired channels. I get just basics triple play and it works for me. It makes a secure reliable wireless.

It's a little bit confusion as to who the internet is run by, AOL or Verizon the service is not bad, every once in a while you may get some slow down where it can cause some connection problems but not too bad considering everyone is home now, support is good, they will stay until your problem is solved. Overall I give them a 7 out of 10 rating.

I'm paying too much for basic and wifi. The wifi is not as good as other carriers. A lot of times we get no bars and we have to reset. The wifi does not get good connections throughout the house. I'm paying for premium when it runs at a snail's pace.

They install only one piece of equipment but they charge for 2. Internet suck by the way and if any time you call a service to home it's a rip off. Good luck reaching someone on phone and when you try to explain they get rude. Cablevision

I am in the process of canceling my internet account with Verizon Fios as we are moving to a new location that Verizon does not service. We were told that we needed to send the router back or be charged a fee oft $180 for the equipment and were sent multiple emails about drop-off UPS locations with no information about needing a packing slip.

Overpriced, unreliable. Can't even reach customer service. I tried their Facebook page, but they are not helpful. I have their cell phone service bundled, and the phone often misses calls or sends them straight to voicemail.

Extremely reliable, good speed, reasonably priced, buffering rare. My only complaint is that it is always difficult to reach customer service by phone. They want you to use their website but that is not always useful.

On September a Verizon box outside my home (in the street) had a short circuit. I called Verizon and they came to fix it. Since then, they raised my monthly bill from $204 to $328 for charging me services I didn’t use. They say it’s a glitch in the system that is charging me 7 times/month for fixing a problem I didn’t even caused. They say they will create a ticket to have this reviewed but all stays the same and every month I have to call them to take it away.

You can never get anyone when there a problem with your service to report it for them to fix it. They have the worst customer service ever. Service is good. Customer service the worst. Don't waste your time with Verizon cause if there a problem with your service you will be waiting a long time to get someone to speak to about it.

More than five years ago, in Oct 2015 I had requested online to install Verizon FIOS at my apartment, but the technician could not install FIOS and left after spending 15-20 minutes. A month later, I got the bill for $128, I called and explained them that this incorrect billing as I never had the services installed, the billing department supposedly reversed the bill, but a year later, again I got this bill, and yet again, I tried to explain them this is the incorrect bill and rep told me they will zero out this bill. Five years later in June 2020, I received a letter from a Verizon collection agency, McCarthy, Burgess & Wolff, stating I owe $128, and yet again, I call Verizon and explained them and got it resolved.

My bill was originally frozen before I needed to cancel and the 8 days it was "active" before the scheduled cancel, I was not even able to use the services. No one was able to come out and fix the outdoor line problems for the entire time it was "restored" and yet it was still on my bill. I must have called upwards of 10 times to sort out my final bill and every person I talked to gave me a different answer. They said it would be updated, they said they would call me to confirm and didn't and nothing was changed!

I signed up with Verizon a year ago and I was having a technical problem. Verizon send a technician and they billed me $99 without repairing the issue. I called and spoke with Vlob & John. John is the most disrespectful, rude, dishonest, inconsistent supervisor ever. He has no customer service experience.

Our business bundle contract was renewed "automatically" at the end of its term and now we must pay a termination fee of 35% monthly fee times the number of months left on our contract. They said the notice that it will be renewed was on the bottom of the bill the month before. As a business that uses direct debit and paperless billing (which Verizon incentivizes with a monthly credit) we never look at our bills unless they are uncharacteristically low or high. This is a way to get more money out of their customers and their lawyers have written up all the answers to any questions asked to customer service. They said the FCC doesn't NOT allow this.

I have been contacting Verizon for 30 days- non stop. I have been on hold for 1-2 hours at a time. My phone line has been down and horrible WiFi. I cannot get anyone to assist and come out to help. On hold now. They take your monthly payment. With no customer service.

I am experiencing slow internet, frequent and sudden internet drops, and I can't change any of the settings. The Fios app gave me errors every time I tried to run the troubleshooters. After a struggle I finally got it to connect to an agent. The agent tried to sell me the newest router, as the old one was now out of date. Then, my phone, which had been on T-mobiles 4g LTE network, decided to connect to the momentarily available wifi which dropped me from the chat with the agent. Now I have no wifi, no agent, and no patience with a company that is clearly throttling older devices because they just released a new one. This company does not deliver on their promised speeds. I'm getting less than half of what I pay for on a good day now and they tell me that they have no reported outages. Most of the troubleshooters on their app don't do anything but bring you to a "Null" page. It's truly terrible service and Verizon doesn't care.

I turned my TV on and has a message to call them. I called and was informed my service was shut off for non payment. I said, "What are you talking about." They said I had a balance of 487.00. I said how a payment was made September 1st. They confirmed that it was and said, "You have an outstanding bill for 487.00." Somehow 135.00 month bill is now 487.00. The morons at Fios can't even give the same amounts. The 1st moron said 270.00. The second said 487.00.

(we need the internet obviously). We have received a new set top box... Still didn't work. Next we received a router. Still didn't fix the problem. Yesterday we had the outdoor box replaced... Ok cool. It works now. I was told to contact when problem was resolved for a substantial credit for services not working.

Verizon FiOS and the Covid-19 pandemic. In our 55+ community I wanted to be the first to sign up for Verizon FiOS so I applied over the internet in early December. The advertised rate was $39.99 per month & order online to waive the $99 setup charge. So I placed my order and this is when hell began, surely not the free Disney offer suggested.

I am still in shock. I disconnected my Fios account in Essex MD in May 2020 and moved out of state. My balance was 86.00, final bill. Could not return equipment because of covid. Finally on a trip back to Essex MD, my husband dropped off the box and equipment, in Sept 2020. I got a bill for $352.35!! They say because I didn't stop service until September! The rep didn't believe me that service ended in May!!!

I originally tried to contact customer service and was told I would be called back in an hour. Three hours later the phone rang. Then I took the time to set up an appointment. The phone rang on time, then I was put on hold for over 30 minutes before I hung up. Horrible!

I placed an order through mobile app - Verizon Fios for change of service (move service to be address) 13 days before change - I got confirmation on mobile (have screenshot), before few days when I called and make sure they said order not there and I’m using app. It’s my problem if their system does not show order it seems. Now I end up creating new order and that still failing and called support again. They helped me but I did not get same offer as a internet user (have screenshot of that too). And top of that support said it will take extra week as new order and now I need have family/friends stay at new home with extended vacation or leave early due to no internet. Never use Verizon Fios app as you won’t get support.

1. You will be tossed between the sales team and tech support team for NO reason. Every time I called Verizon customer service number 1 (800) 922-0204, it has been the same situation. You probably should block your calendar for the whole day to deal with an issue that no one will own or take time to understand. 2. A salesperson complained about the tech team and asked me exactly what can she do :)? And DISCONNECTED the call!! All my experiences with FIOS customer care/tech support shows that they are either not trained to deal with customers or are not skilled enough to troubleshoot issues.

I wanted so bad to have a good experience with Verizon FIOS. I switched from COX after 20 years. I actually had good service with COX but they kept raising the price. FIOS had a deal too good to pass up. They were so easy to get in touch with prior to the switch over. Once I switched and had a problem with one of the boxes I had to call customer support. Hours on the phone, no call backs as promised etc.. While on hold for over an hour I tried the online chat support which was slow as well. Eventually someone answered the phone, and gave me opposing information from what the Chat person said. I did schedule someone to come out between 12 -2:00. Of course they did not show. I dread calling back to reschedule because it becomes an all day thing. Get it together FIOS. For years you sent me offers, and had people knock on my door to get me to switch. It's much easier to keep a customer than get a new one.

Worst customer experience ever. Would not even give one star but had to since it was the only option. Placing a new order is a nightmare especially when you are talking to someone with a thick accent. When you get past that phase, you get to know that there is no Fios availability - despite the Verizon website confirmed availability for your address. Now calling a tech to install the fiber optic is another nightmare as the customer tech rep cannot do that because their end of the system does not let them do so. So cancelling and reordering is the only option.

I been with Verizon for over ten year, back in April during Pandemic I was on line, saw Comcast has promotion in which most of my are IT and they prefer Comcast internet because the speed more stable for streaming than Verizon and I compare the price and speed with Verizon. Their window pop up from Verizon customer service for chatting, he offer me will increase my speed for the same price plus sign up auto payment take $149 off for insulation, but will have Verizon tech to come in to just the wiring, since I been with Verizon over ten year waive $149.

I have been trying to get thru to Verizon for several days. Currently, I am on hold for 1 hour 42 minutes after getting a rep who had to switch me to a different department. Over the 12 years we have had Verizon, it has been one frustrating situation after another as our bill increases. The service is horrendous and the few times I have been able to get to a rep it's just exhausting as they read from their scripts trying to upsell. Most of the time I use the online app but I cannot due to my account or adjust the plan online. For the fees they charge, the service is nothing more than a scam.

On 08/10/2020 I was not able to reach someone at the Tech Support Dept. with long wait times more than 39 minutes on the line without success. Every time I called back and speak to a live customer service representative I was offered to have someone to call me back at a later time, when transferred to that option it was just getting disconnected.

I was transitioning to another carrier and didn't ask to be put in another contract and when I called to cancel I was advised that I was in a contract and had to pay $300.00 or my bill would go to collections. Spoke with the manager also and couldn't get a decent solution. I will never come back to Verizon Fios. They are too expensive and their customer service is not the best - they didn't even try to get me to stay with them. So long!!!!

I have used FIOS as a service for over 2 years now. We have enjoyed a good relationship until now. It is sad that FIOS chose to double bill me for a period during the Covid lockdowns and since then sent the claim to a collection agency without prior notice to me or even trying to reach out to me to sort out their issues. Clearly the company has leadership issues. I am looking for another service provider.

We have been Verizon Fios customers for a while. We upgraded our internet connection few months ago to gigabit (2 people working from home). We have experienced lot of issues and can't get a live person to speak with. I have called several times. Their automated online system only has few options to report. The chat option has very long wait times or the system kicks you out. I was waiting almost an hour on Friday to talk with support and online chat kicked me out. I decided to call right away 8am the next morning when they opened 95 minutes later I gave up. Least Five houses in our block has the same problem with Verizon Fios. The internet connection drops constantly and the speed is very low. Today I tried to watch a movie and got a message that the broadband speed is too slow and I need to watch the movie later. So, I am paying for a gigabit and technical support and I don't get either.

I cancelled my service with a balance of $200. Verizon said it was okay to make payments. When the balance was down to $50 and two days before I paid the last $50, unbeknownst to me at the time, they reported the $50 balance to the credit agencies. In my conversations with Verizon after the fact, one of their representatives actually left me a voice mail agreeing that this matter should not have “ever hit” my credit report since I was making payments as agreed. It was apparently done by an automated system. As he also stated in the saved voicemail message, the representative recommend to his supervisors that the negative information be removed from my credit report, noting among other things, my excellent payment history over the years I was a customer. His supervisors nonetheless REFUSED to follow their own employee’s recommendation or assist in any way.

For a company who charges as much as they do, it's amazing how many hoops you have to jump through in order to get an actual person on the phone! Strange though, lol when I finally said I was canceling my account, they were able to transfer me to a live person asap! I spent half of my only day off being put on hold and forgotten about, being given wrong information and re-routed through an automated system that doesn't work. As soon as I find a company that I can purchase internet only services from, that's decent, I will never give Verizon another dime.

I took Verizon FiOS internet and after a week internet not working and I am trying to reach customer care since 10 days. I schedule cal back and I got call back after one days. When they call me. They said wait some representative will soon come. I waited for more than 60 min, no response. This happen two times. Still I am struggling to contact them.... Horrible and complete frustrating service.

I signed up to this site solely for the purpose of rating this app. I refuse to believe that Fios app has the 4.5 rating that it depicts on its site and I am just so tired of these dishonest and untrustworthy reviews. I have been a Verizon customer for over ten years. I write this review solely about their app. You CANNOT watch your shows without experiencing some sort of error message that kicks you out of the program. I have experienced this issue now on three iPads I have owned and now on my Samsung tablet. If you are lucky enough to access any of your dvr programs, as soon as you try and fast forward and/or rewind there will be some fatal error. I despise this app and am sickened at the fact that I spend $200+ /month and can’t watch a frickin show while I work out.

Apparently now instead of just turning on the internet over the phone, they have a policy to increase the risk of their customers and their techs of getting covid by requiring their customers and techs to be within 6 feet for something that could be done over the phone. They have decreased call hours instead of increased call hours to increase the chance of their other employees to getting covid. Logically any company would increase call hours and have most people work/do their job from home and the ones that had to go to work would spread out between offices and cubicles keeping 6ft apart. Instead they decrease call hours to increase exposure, sounds rather backwards. They increase your risk by requiring you to be within 6 ft of someone who travels.

The grass is not greener, you would only come face to face with true incompetence when signing up with this company. The only reason to switch is to only gain an appreciation for what you already had. Customer service, false advertisements and their techs are the fall of the company. It's on day 4 with no connection and it is allegedly due to a bad installation done to a neighbor.

So....being a long time Verizon customer I did the call back feature to get assistance to replace a Set Top Box.. Left a number to call back around 11Am.... Got a call around 4:58 pm just to get put on hold for 2 min and hung up on.. Office closed at 5pm... Horrible Company PERIOD.

Verizon ran temporary line (500ft) that runs from my property to my neighbor's property to connect the network cable outside of my neighbor house. There are children that plays in the street and can easily hurt by tripping over the cable. I informed Verizon tech but no concerned showed. We have been having issues with our Verizon service for over a month now. My wife and I spent over 20 hours on the phone past few weeks waiting, due to "longer wait times" only to be told someone would have to come out to fix our service. Last 3 repair schedule was no call/no show. I waited again on the phone over 40 min and was on hold for 10 to 15 min and representative hung up (happened few times with other represent). I'm not sure what to do at this point. Under the current circumstances, I am working full-time from home. This is now costing me time and money.

We have been having issues with our Verizon service for over a week now. My wife and I spent over 6 hours on the phone waiting, due to "longer wait times" only to be told someone would have to come out to fix our service. We waited again on the phone and were told they would have to call us back. We have now been waiting since 1000 AM this morning. It is now 5:30 PM and still no call. Under the current circumstances, I am working full-time from home. This is now costing me time and money. Still waiting. DO NOT USE VERIZON. We also found out that when your contract ends and they switch you to month to month, they do not tell you that they stop your line maintenance service and if you have an issue, YOU have to PAY.

Don't sign up for FIOS at more than one address. I just spent 1 hr 53 min talking to eleven (!) customer reps to get my second account set up. Same customer, same name, some contact phone number, same billing info. But Fios makes you create two separate accounts. And you have to use two different browsers, because the cookies keep pushing you to the old account.

I got a Verizon internet service for my mom and they are trying to rip her off. They first told her she will be getting a free installation and they still charged her for that in her monthly bill. We returned back their equipment and they still charged her for that. We set up auto pay and they still charged her a discount they said she will be getting. When I called to have it corrected, they told me the customer rep who said she will be getting those discounts and waive fees did not note it down.

We are former Cox customers, we decided to try Verizon again. We left verizon because their phone help was horrible. Long phone wait, with horrible service. We are trying Verizon again, and right away, we are not happy. We were charged an initial set up fee for 99 dollars. They let us know after the fact, that we could have saved this fee if we registered online. This change could be a big mistake.

On the TV one day it offered a free upgrade for $1.03 monthly. Subsequently the monthly bill increased by 40 dollars. Tried to call and got transferred 4 times than hung up on. Went to the "chat box" and was told the billing could not be adjusted on a weekend. Overall wasted a lot of my precious. It looks like a classic "bait and switch" followed by lots of work to have it undone.

Our internet went down in the evening on 6/27. We decided to wait until the next morning to call it in and scheduled the earliest appointment slot we could, which was 2 days later, on 7/1. The internet worked for half a day, and then broke again, but the ticket was already closed by this time. So we had to schedule another appointment, and we chose the earliest we could on 7/4. On the day, just a couple hours before our appointment, we get the call that they don't have enough people that day and needed to reschedule. So I let them reschedule us to 7/6 evening from 5-7PM.

Verizon Fios is the WORST, well, I know Spectrum is worse but Verizon lack of customer service is just as bad! I moved to Williamsburg, Brooklyn 3 years ago and had only 2 options, Verizon OR Spectrum. Obviously I chose Verizon (even though I'd switched cell service to ATT 10 years ago because Verizon reps and customer service was bad then). Three years ago they sent out an incredible installer, everything worked great :). However when I moved apartments (within the same building), they sent out an extremely obnoxious installer whom I wanted to throw out of my apartment. I called customer service and complained and did receive (after 2 hours on hold) a rep who apologized for the installer.

Verizon service will keep billing you even after you end the service. Beware. Keep a record of every time you call them to cancel because they lie about dates, I even sent my box back UPS, and they said that I didn't cancel even days after that, trying to explain to the representative then how could I have the UPS information if I canceled after I already sent the box back.

Moved the service, returned the equipment. Waited whole day for installation, Tech Did not show up, no emails, no text. Then Customer service: Oh we cant install until unknown date but Dec 2020 is probable Date! Really you want me to wait for 6 more months until tech can come out! Then called to cancel the pending order, after 8 hours on phone and chat time wasted was able to cancel PENDING order. Then old Account is activated so spent another 4 hours on chat line and phone to cancel the old account! Also I got bill for not having service!! Really what was month to month service for. Your equipment is back, your service is not active, you cant even install new order, still send me bill for. VERIZON NEVER EVER AGAIN IN MY LIFE.

We have been with Verizon for 2 years, and pay for the following services; Landline, 1 Gig Internet, Cable package and Cell phones. Verizon cell service has never been good in our Chevy Chase neighborhood, so Verizon provided us a cell booster for our home that works off our Verizon internet service. This helped but our cell service is still not great.

I was a customer of Fios, I called up to move my service however due to the location they were not able to provide at the time. I called to disconnect and was advised that the contact penalty would be credited back once I returned the boxes.... Well now they charging me $260 dollars... Supervisors take no responsibility.. That’s after 2 days of calling... utterly pathetic customer service. Worst I ever saw or dealt with.

Verizon FIOS has horrible Customer Service - they don’t care about the customers and ruined my credit when I cancelled service over $50.00. My final balance was $200.00, they said it was fine if I made $50 payments. I made three payments and right before I made the 4th, in violation of our agreement, they reported my unpaid $50 to the credit agencies. I called Verizon several times and they couldn’t care less and refused to do anything about it, but were happy to tell me it would remain on my credit report for 7 years - even though the balance at that point was $0. Wanted to buy a house, but interest rate went way up thanks to FIOS ruining my credit (over $50), making the interest rate on a mortgage go up substantially and resulting in the new house being unaffordable. Delete Share

Mom died... She had two cable boxes and phone... I moved in house.. Wanted to cut off one box and phone.. Told me I couldn't and I would have to continue Paying her $210 bill instead of getting $139 everyone else pays.. I'm canceling as soon as Philly reopens.... What a disgraceful company.

My family and I I have been a Verizon customer for over 20 years, both with Verizon Fios and Verizon Wireless. I moved in November, and called to let Verizon know that I would be ending my service. The person I spoke to confirmed I was now cancelled and gave me instructions to return my equipment. I did so, but noticed that I was still being charged a month later. I called back in and was told that no cancellation was put in and that I owed that month's bill. I asked them to conduct an investigation, because again, I am a Verizon wireless and Fios user, and they refused. Since my account was cancelled, I still had a remaining balance. As I worked to dispute the claim, my (now closed) account was put into collections, because it was closed with a balance.

This review is for my experience with using Verizon Fios (internet only). This horrible experience started when I signed up for Verizon Fios back in December 2019, right away I experienced connection issue with one of my devices. Contacted support, spent hours trying to fix the issue, then I was told that the problem could be my router that I purchased outside of Verizon. Went to the Verizon store nearby and bought the Verizon Router. However, even with the Verizon Router the issue still existed. So I returned the router the following day.

I called Verizon Fios several times in 2020 and every time I have been lied to by their customer service representatives. I spoke with a supervisor by the name of Mr. ** on 02/03/2020 and he promised me a new plan with a rate of $226.94 per month. My bill has never been $226.94. Every time I call to complain I get the run around and am told some difference reason for why my bill is not $226.94. I would not recommend Verizon Fios for your internet/cable/phone needs. They will lie to you to get you to sign up and then treat you poorly.

This company is an absolute joke! Be warned, if you can get service through another provider, you are better off. The customer service you will receive through Fios is a nightmare. It took me 6 hours to get an order placed, having to use online chat, their website, and their customer service line. Multiple orders ended up getting placed because they couldn't figure out what they were doing.

Incompetent in the extreme, useless, liars who almost always will leave you after a service call worse off than when you started and they think they can wipe it all away with "I'm sorry" after "I'm sorry". Scary to say am going to switch to AT&T for phone and DirecTV because these jokers are consistent at being awful to deal with. Wireless regularly disconnects from router, and the fixes are worse than accepting the problem.

I have been a long-time user of Verizon, first with my landline then with internet. I have had nothing but problems - a lack of reliability with their internet service. I have been on the phone to their customer team in India I don't how many times; I have had technicians look at the problem first hand, tinker with this or that and pronounce the problem as solved for ever more. Verizon seems completely oblivious to my needs and now looking at other providers but fear that I may be jumping from the frying pan into the fire. I suspect there are not Great and Wonderful and Reliable providers just average to poor service providers. Sad.

If you sign up for Verizon never accept any additional services even if they tell you it is free. I signed up for Verizon last year for the triple play bundle at 79.99. I did not, nor do I now, use the TV or phone, but I was assured that it was the same price as the 1G internet alone. They sold me on a free 90 day trial for upgraded tv with the assurance that it would be easy to cancel after the 90 days. I received an e-mail after the 90 days and logged in and selected the only option that said it would not increase my bill; there was no option to opt out of additional tv services and notice was given that selecting the option would change my service so I was no longer on triple play. Three months later I discovered that the new option was charging me almost double the initial price.

Great internet, mediocre installers. I am being as honest and as thorough as I can be about my experience with Verizon Fios. What I really like about FIOS:

I signed up for Verizon almost two years ago. I thought good price and we had services before and no issues so why not go back? Big big big mistake. I’ve called customer service at least 25 times, used the customer service chat probably the same amount of times and the problems I have are still not fixed. The Tv picture freezes every 5 minutes. And won’t unfreeze unless you change the channel and go back or reboot the receiver box. It says the WiFi signal is low. Well the box doesn’t run on WiFi. Not sure why it still says that.

$19.99 for a rental? Really Verizon?? Thousands of people, out of work, imprisoned in their homes due to the pandemic and you raise your movie rental prices? What a way to make an extra buck! Shame on you! Go Netflix!

I called Verizon to cancel on 3/23. The confirmation said said 3/26. I called again to cancel on 3/23, now it says 3/27. The online chat is not responding to my request. I need the service to be canceled on a specific date, so that I am not billed for another month.

Prior to this incident, I actually had always had pretty good experiences with Verizon. Internet was always fast, never went out, and never had any issues with payments or anything. That's why when I was planning a move to a new home, I absolutely wanted to keep my Fios service. To start that, I filled out the online form that Fios utilizes, wherein you basically set a date that you'd like your internet service to end at your old address, and set a date for when you'd like your internet service to begin again at your new address. Simple enough. I filled out the form, and set both dates to a date about 25 days away (that would be the day I'd actually be in the new house, and out of the old house). However, as soon as I hit submit on the form...my internet went out. I was very confused by this, and checked my confirmation to see if I made an error. I didn't.

I have been using Verizon for almost 8 months. I am fully satisfied with the internet service but TV service is a real scam. They would put you in a discount package if you take a TV and the internet combined. The idea is to make more money by using their TV service. I have taken the package of $125.36 monthly all-inclusive but they billed me correctly only one month. Every month they have a reason to change the bill. I decided to terminate the TV, but the early termination fee is $260. I decided to cancel the contract as soon as the contract is due. Never buy TV + internet combined. TV rating 0*. FIOS internet 5*.

I just called Fios and asked them why I got bill 276.22. They said because I never discontinue their service but they got my router and cable box in the mail. They also cannot find an confirmation number stating that I wanted my service discontinued but they got something saying that they receive my boxes. They said it is my fault that I never called and told them to say the word discontinued. So if someone want to cancel their service make sure you say discontinued. Also dont do paperless billing. They will never send you anything in the mail stating the last bill or discontinue service. I will never deal with Verizon fios again.

I disconnected my services due to their inability to appropriately bill me and WAS STILL billed following disconnection for an entire month. When I contacted them regarding this, they "could not locate my account" even with the disconnection order number, address, phone number, and full name. I would never ever recommend them. Go to Comcast.

Verizon Fios customer service is terrible. When you can get through, if you don't have or remember your pin number they won't help you. I cannot cancel this awful service because I cannot update my information because I don't have a pin number yet when I signed up for FIOS 15 years ago they did not generate pin numbers! Not to mention when the technician came to install Fios he caught the back of my house on fire! I despise Verizon and will never use them again.

I was a Verizon Customer for 20+ years! And I had Triple-Play with Internet Speed 50/50Mbps! Each year my bills went up from $64 to $179.10 until January 2020! Only towards the last year-end of 2019 I found the internet speed was NEVER 50/50 Mbps.. Instead it was Download 12Mbps and Upload 6~8Mbps. I noticed this and called Verizon they said they’ll replace Both Router and Cables which needs to be updated!

Dishonest deceptive marketing tactics. I called to replace my router and increase my internet speed. When I was done purchasing the router outright and having new cable boxes installed "because they would not handle the new speeds". My cable package had been discontinued and replaced with a lesser package for a higher monthly bill. Not at any point in time during a 3 hour conversation was it ever disclosed that my cable package was being changed. My request was for improved wifi service in my house and increased internet speed. What I got was Duped.

Verizon FiOS customer support is getting worse and worse. They cannot be reached by phone, chat or email. I cannot find their email anywhere on their website. Calling need wait for more than 45 minutes, chat at least 20 minutes wait if they connect you. That is a horrible customer service. What is the use of customer support if cannot be easily reached???? I guess they have customer non-support.

Wow, horrible service. To start with when they first set up my appointment they kept not showing up for a few weeks. Then when I ended service they are billing me for time that I didn't use their service, I spoke with many people and finally got to a supervisor. What did the supervisor do? He laughed in my face and said he won't help. Unbelievable. I have no problem paying for services I got, but paying for services I didn't??? That's not ok.

We recently downgraded our service to just internet. Despite being a customer for 8+ years, they told us we had to get a certain package that with hidden fees wound up costing just as much as cable + internet. I talked to 3 different people including an “executive service” representative who told me different things, but each said “too bad, you signed the contract, there’s nothing we can do”. They are dishonest, greedy, liars, cheats and thieves. When my contract is up in 2 years I will be changing providers to ANY OTHER CARRIER. It can’t possibly be worse. I would give them no stars if I could.

I have Triple Play and customer for about 5 months. Have constant issues with TV service, constant picture freeze, constant reboot and interruption to what we are viewing. Customer service is the worst, trying speaking to someone takes forever and have complained several times but nothing has been done. Trying again today, right now waiting for a call back.

I contacted Verizon prior to my move to ask if I would need a technician to set up my service at my new residence and was told that I would not and all I needed to do was move my router. I did that and low and behold I could not get service. I called to speak with any rep and inform them I moved and can not get service at my new residence, I was told that this was due to having an outdated ONT box. Not one question asked about what cords I was using, what the router or ONT box looked like. Just "oh, this is outdated but I can get a tech to you as early as Sunday, 2/2/2020 at 8am to reset the box for $100". I told the rep I do not want to pay another technician fee when I was told I would not need one so as a "one time courtesy I'll waive $50 off your fee".

I left Verizon last year because they could fix my problem with lost internet service and a constant freezing pixelized picture. I went to Cablevision. Hated their service and customer service so I went back to FIOS. What a disaster! They’ve been at my home six times and the freezing picture still occurs constantly! They told me to upgrade to a better router and still freezing. I’m at my wits' end with them and I’m about to cancel once again. Terrible customer experience.

If there was zero stars that's what I would give. This is literally the WORST Company I've ever dealt with in my life. This past summer I signed up for their Triple Play at $74.95 per month. With equipment and extras it was $109. After the service installer came it was $174. Now it's $222. It's only been 5 months. I called to resolve. They said the $74.95 was only a 30 day "Test Drive" and to cancel will be $290. You can't make it up. In 5 months they arbitrarily without sufficient notice took me from $75 to $222 and to cancel it's $290. Unbelievable. Of course the service rep had no solution and it's my fault for not reading an email they sent me. STAY AWAY FROM THIS COMPANY!

Verizon Customer Service is full of uneducated incompetent buffoons. They will overcharge you then not reimburse you and when you call them they will argue till death!! They are stupid piece of ** and have really bad work ethics. Absolutely horrible.

This is the worst company you could ever do business with. They lie and steal and will do absolutely nothing but run your pockets. Stay far far away from this POS company, I have never come across such a disgusting company before. I have sent back their equipment with the box the provided in a timely manner of return, and they still continue to try and send this to the credit report agency. I will continue to fight for my rights.

Recently moved to MA and had the chance to shop for cable/internet/phone providers. Comcast and Verizon offered very similar pricing for similar packages (so I thought) and I decided to choose Verizon as I had previously used Comcast and was not thrilled. Two months into my service, I received an email from Verizon thanking me for my order which was an upgraded package for an additional $70 month and a 3 year agreement versus the 2 year agreement which I was promised. When I called and spoke to a person who I could not understand on the phone, they informed me that I was part of a Test Drive promotion and the plan which I was promised that I would be locked into by the deceptive salesperson no longer exists.

Verizon advertises 1gbps but in reality speeds are often magnitudes lower than advertised. TV signal constantly breaks up and freezes and internet stops working intermittently. Worst service I’ve had in a long time. The government should regulate quality of service with large corporations like this to ensure a certain standard of service.

Literally the worst customer service experience experience of my life. If Verizon Fios wasn't a monopoly in my area I would have cancelled halfway through today. I went online today to request a move of service three weeks from today, and for my current service to be disconnected three weeks from today. 5 minutes later, my service was disconnected. I immediately called their customer service, only to be toggled to tech support and then back to customer service. I was then informed that despite it being entirely their fault that my internet was cancelled they had to create a new account. Fine. Whatever. We go though all the steps, create a new account, give her my bank account information, and get transferred back to tech support. Who promptly inform me that the order number I just created is invalid. Then where did my bank account information just go????

As a 57 year old New York atty it is hard to break me but they did.. I am tired from moving but after 9 hours of calls they destroyed me today. I had an appointment with Optimum made 10 days earlier. But they just never showed.. so I called Verizon at 7:30 am and ordered service. They told me a technician could not come for 7 days. I have two high school students so this causes a big problem with school. I called back and the technician said I could self install but she would not answer some questions so I called back.

I am a disabled older woman who is homebound. I had Verizon FIOS for over 10 yrs and even though it was expensive really liked my channels and especially the On Demand service. It allowed me to go back and enjoy the humor of the late night talk hosts without having to stay up and to get programming of old shows. Last Sunday I clicked my on demand button and got a bright (overbright) screen that invited me to a new experience just click here. I have no interest in most new experiences and didn't click. But all the screens were changed.

After a horrific experience with Optimum my husband and I decided to go with Verizon Fios just for their basic internet plan. We scheduled the installation for 10:30-12:00PM, the technician showed up right at 10:30. The install went perfectly and we were given Disney+ for free for a year. Great experience so far... let's see how it goes in the future!

I had the absolute worst customer service and "quality" experience with Verizon Fios. Their "wireless" platform is a joke. I tolerated freezing pixelated TV images for 11 months in my two bedrooms with their "top boxes." Their fix was ultimately a newer, more expensive router than the one they first installed to better reach the rooms in my small 900 sq.ft. apartment. Then they charged me nearly $200 to swap out their own junky, faulty equipment they themselves offered and installed! No credit for the 11 months of horrible unwatchable TV and they topped it off with completely insulting and rude customer service. This company really ought to be ashamed of themselves.

Updated on 02/18/2020: On Jan 15 I made a payment online via my debit card for $$235.99 which is my Jan Bill then on Jan 16, they took automatically to my account$ $296.39 which almost $500.00 and it showed that I have a credit of $169.99. I called FIOS and asked if they can refund me the $169.99 since I did not expect that money to be taken out of my account. I spoke to the Financial Dept and they told me "YES", and it will be mail or I will received in within 7 to 10 Business Day which I called on Jan 17.

I spent two days trying to explain to Verizon that as an “Auto Pay Enrollment Customer” I should receive a $10 CREDIT on my account. Day one, they shared that “only applied if your auto pay was with a DEBIT card and I was using a CREDIT card”. After explaining for nearly an hour and a half that I was indeed enrolled with a debit card, they remained committed to insisting it was a CREDIT card. Blamed my bank for how they processed it and shared THEY were the culprits. Day 2, I called from a landline and had my bank on speaker phone and my bank shared with Verizon that every payment but two (2) were auto enrollment payments and they showed up on the bank's end as DEBITS. ALL BUT TWO! Nearly $240.

Verizon forced me to switch from my copper-line DSL to FIOS. FIOS might be faster (the jury is still out on that), but I had more reliable service with my old DSL. FIOS is blacking out daily, sometime several times a day. There were blackouts with DSL, too, but much less frequently (not more than once or twice a week as I recall). Calls to Verizon to resolve the problem are fruitless.

I called about returning a setup box, UPS drop off are 15 mins each direction. UPS store is 50 minutes each. I was told 3 times a return kit was being sent. Never received one. When I called again I was told it was not sent because I was too far away. She was saying that because I said drop offs were too far away nonetheless a few days later I had to reset my Fios account info with another rep because last lady changed info on my sign in account both wireless and fios. Soon to change providers.

On December 23 I contacted Verizon and spoke with Maurice to transfer my account that I had in my name to my wife’s name. She works for a company that Verizon gives a $10 discount per month. I told Maurice my intentions and he said it would take 24 hours for the name change to take effect and then 24 hours in opt into a contract, I was out of contract after being with Verizon for 4 and ½ years.

I called Verizon to buy a new TV service and I lost TV service for 6-7 minutes because they automatically reset the box when you call for help. It did not need to be reset. So stupid. But that is Verizon for you.

I had been a subscriber to Verizon Fios internet, cable, and telephone for years. I finally got fed up with paying over $300/month for a phone that only seemed to get robocalls and cable TV that I never watched. I called to cancel the home phone and cable and to upgrade the internet service. After what seemed like hours listening to the guy at the other end try to upsell me, I finally convinced him that I was serious and only wanted internet. Unfortunately, because my account number was tied to my phone number, the system melted down. I was assigned a new account number and received a single paper bill for the account. In the intervening months (4 months now), I have not been able to see much account information on their website. I have electronically paid the bill each month. Now, every morning I get a text thanking me for my payment (nice of them) and an email telling me my payment is overdue.

Verizon Fios internet service was not any better than Spectrum despite what they promised. In addition, they lock you into a contract so you can't do anything about it. Once the contract was done, they send you in circles to remove services. Ultimately, told their 'systems are down'. Why would I want to use a service that can't keep their own systems up and running?

By far the worse company I’ve ever dealt with. My service was suppose to have been on almost a week ago. Tech came and did the phone installation and all I keep getting is it will take 24 to 48 hours and a run around and I still have no service and when I call them I get no one is working these hours or they keep me on hold for longer than an hour. This company should just be out of business. They're the worse I’ve ever seen and I give the ???? Nothing but thumbs down.

They are just too dishonest. They tell you one thing and do another. They are by far the highest priced!!! I was with them 25years. Found out Comcast is 1/2 the price. Same quality services. Verizon is great if you like being on hold 90 minutes!!

Verizon is absolutely a company that tries to make money. I agreed to start a new internet service with verizon on October 18 but I have to cancel the apartments since it was not finished. I received a mail from Verizon on 21st of October saying that the service has already started in the apartment I was supposed to move. I immediately call them and said I have not lived there and not activated the service. They said they will cancel the service and send me a 49 dollar disconnected bill later. I called them and talked with one of the billing supervisors about the bill. Now they send the bill to the collection Agency. I have even not used the service from verizon.

Verizon have totally STOLEN my money. I bought a router online and was advised to return to a store. My router was happily received at this authorized reseller. But the router can't be found and it cost me $217.00 that will not be reimbursed. I have spent around eight hours on the phone. Have physical receipts for everything and The store and online team have denied any accountability, so to re-iterate after literally eight hours on the phone to Verizon no one will issue a refund for something I returned a day after receiving. And have evidence of. VERIZON ARE CROOKS!

I switched from another internet provider and now that I have Fios, everything I watch the only one device using the connection skips and pauses due to lapses in internet connection. My 5G Service can’t reach the TV less than 100 feet away and when I tried to call Verizon Fios, after 15 minutes of going through computerized commands, was given a callback time of 1 hour and 17 minutes. The service is poor in comparison, frustrating to use and Verizon wireless does not have people available to assist.

We have been Verizon bundled services for enough years now to have learned that while we customers will be heavily penalized if we want out of a contract, Verizon for the majority of our contract renewals, has freely backed out on their side of the contract; of course, always after the set time that we can change our minds & get out of the contract. Verizon has too often promised us a certain price for our chosen package, only to after a few weeks, raise the price. When we call to straighten it out, they will say that the customer service employee was not authorized to offer us that price. Since we have been pleased with all other aspects, we have stayed with them, but we have finally had enough of dealing with liars and cheaters.

My family has been Verizon Fios Customers for over a decade. Recently, our contract expired and Verizon wanted more money for the same service. We pointed out that we didn't feel it was fair to be charged exorbitant prices for our same old services when new customers are benefiting from faster internet connections and newer equipment for less than we pay for 50/50 Internet that we have had since Verizon FIOS' inception. In addition, in the decades since we had Verizon many things have changed.

I pay high price for its service and had problems with my internet on Friday night and they just schedule a technician on Monday! I work from home and need internet! On Saturday morning they call me two times to get feedback about service, but weren’t able to solve my internet issue! The company invest a lot of money to get feedback and survey from customers, but it is not able to send a technician in 24h to fix the internet problem.... I called several times and the excuse is that they were booked! So in case I’m you need to work from home, think about it...

Had Fios for years and was generally satisfied even though fios is expensive. The move experience has be horrible. No tv, bad service, opened multiple tickets with no resolution, horrible and I'm paying more for the service. Find another carrier.

It is no secret that Verizon as a company is scummy as hell. However unfortunately there are no decent competitors that would provide even an ok level of customer service. Example of scummy practices: if you sign up for FIOS and setup autopay right away on day one, they will still charge you a late fee for first month bill, because auto pay won't pay for it. Of course this is scummy on its own, but even more scummy is the fact that even if you contact the customer support, they won't actually reimburse the late fee, which is pretty ridiculous for any self respecting company. But when the only other competitor is Comcast which is just as bad with their billing practices, there are no real options available to cancel the service. At the very least I don't have to pay Verizon for cell phone service anymore.

I've been a Verizon Fios customer for many years now and I can safely say that Verizon is one of the most unethical companies in existence. Everything is purposefully made more difficult and cumbersome than it needs to be in an attempt to discourage customers from taking any actions that Verizon disagrees with or which would result in Verizon making less money.

Not only is there usually a 1 hour wait to get with a representative, the quality of the representatives are terrible. I called Verizon for an issue with my router and I was told that there was an issue with my box communicating with my actual router. The representative reset my box and reconfigured my router and the issue was fixed for about 30 minutes. I was told to call back if the issue persists. So I called back and this time I got a lady who did the exact same thing and then told me that the issue was fixed when it wasn't. She then wrote off my slow internet as not having their gigabit internet plan and then she tried to upsell me without fixing the actual problem. It took me another call to get someone to actually come out to my house and fix the actual problem. They should be here tomorrow. Overall, horrible experience talking to the customer service reps. They are incompetent, poorly trained, and can hardly speak English.

So we had Fios since March of this year, at first everything was going well. The Internet was decent, the service technician that installed it was knowledgeable and friendly, everything you’d expect from Verizon. Then in October, the autopay system simply stopped withdrawing monthly, it just kept say payment failed; we never received a NSF fee or a notice of a late payment, just a payment “failure” with an attached code from our Fios app. We didn’t see this as much of an issue, we just wanted it fixed so we didn’t get hit with the late fees.

I cancelled my service with Verizon November 4 2019. The rep on the phone told me I only had to pay $20. For the month I get another bill for an additional $133.38. By the way in November I also paid $155. @I sent them the 20 dollars as a final payment. This company will wreck my credit if I don't pay this bill. I hope they can sleep at night.

For 9 months I wasn’t receiving all the channels I was paying for. At the 6 month point I was determined to straighten this out. Well, after 3 months they wore me out. I decided to leave them because I felt they were breaking the contract. They told me that it would cost me $230.00. I told them good luck with that. Now the reason. I tried at least 12 phone calls. They had the most obnoxious customer service. They knew next to nothing regarding how to fix my problem. I even had 2 ladies tell me they would call me in an hour. Guess what? They never did. It was so frustrating I decided I didn’t need this. Goodbye, Verizon forever. However, I am not overly thrilled that Comcast is the alternative. If only for more choices.

Tried Tech Support again later in the same day. The difference was like night and day. Spoke with Customer Support and then Tech Support. Both people excelled. Service visit schedule for next day. Several emails in between, Tech arrived exactly on time, diagnosed defective outside box on incoming FIOS, replaced same and finished within 30 minutes. In summary, Verizon couldn’t have done a better job, hence 6 stars though only 5 available!

Offer in August 2019 was bundle phone, internet & t.v. programming for 2 years. After not 1 but 3 separate phone calls to Verizon customer service all ending with "your programming, (HD Ultimate package) is locked in at the price quoted for 2 years I left DIRECTV and had FIOS installed." A COMPLETE LIE! Apparently on your bill FIOS T.V. "Test Drive" is another way of saying Your "t.v. package" which is only at a discount for 60 days from installation date. To keep the Ultimate H.D. package my bill has gone up $49.00 a month and I am locked in for 2 years. Called CS.... got nowhere!

JUST STAY AWAY..I really really DON’T recommend the home service, internet and TV with Verizon. It’s my first, and last, time to get service from this company. Sadly, I got locked with 2 years contract. TV Wise, I missed a lot of channels that I was thinking are usual and free channels, channels that I grow up with, that you see them everywhere. They are gone with this Fios PS service. Called customer service many time... who are waiting for you to call to upgrade you to higher level.. with a lot of money to pay. THEY GOT ME. Internet Wise, when you have two rooms or more, they provide you with small stupid device, always freezing when you try to download or watch any internet shows such as Youtube.

My Demand has been unavailable for almost 3 weeks, the help screen feature is unavailable, and the internet signal has been low. I used the app to run some “test” which took 5 mins to run and they all came back saying the test could not yield any results (something like that). I tried to call a representative through the app and I was forced to “live chat” through a system that gave me 3 pre-drafted replies. I tried googling the phone number (to which I am now waiting almost an hour while I’m writing this complaint). I tried signing into my count... I tried writing this complaint in their chat forum. I give up.

15 days ago I reported a problem regarding my FIOS plan that was never updated. I called support people several times and they gave me different answers. Finally, I contacted this community forum with the same problem. I was assigned an agent who emailed me a few times, and I thought the problem will be solved. However, it did nothing. After that I got a few email with VZ escalation, Now I was hoping problem will be solved. But nothing happend. Finally VZ escalation tells me a ticket has been put. While before calling this community, I already got a ticket number 15 days ago when I was not in touch with community.

How is it fair that Verizon Fios locks us in to 2-year contracts, telling us it's the only way to keep our price from increasing YET they are permitted to keep raising the price during that time?? I can't leave them without a penalty during that time so they should not be able to raise prices by $15-$20 a month during that time either! All that confusing 'bundle' stuff, that is just to confuse us. Their customer service reps can't even explain what the previous rep did. It's intentional misleading.

The worst customer service I ever had. Their understanding is very poor & each one of them lies. Took me 4 days to get the high speed internet for home to work. I had to bug them to send someone to set up phone line outside the house. Meanwhile, put me on hold for 2 and a half hours to speak with an agent then dealt with them for hours and hours. However, a manager name Mitch which is a fake name of course promised me she’ll call back on business hours and decide on compensation. Waited for her call. Of course no one calls back so, I called & here I go from the beginning all over again for the 8th times. So, this agent tells me there’s no notification on my account for any call back! Surprise! Keep apologizing for their mistakes not once, twice or third times. 4 days and dealing with 8th agents. Never again with this service. Waiting for a month at least then canceling with them.

After having Verizon for years, we had to cancel our service when we moved because Verizon is not available where we moved to. When I called about the hundreds of dollars we spent on movie “purchases” they said they don’t have a way to let us actually keep our movies. The foreign worker on the phone said to call a certain number for a credit. When I called that number, I held for more than 20 minutes, and the lady said, “We do not give credit. You should’ve downloaded your movies.” ?? What? That guy who couldn’t speak English told me there was no way to download.

After waiting forever to get someone in the phone to help you, they will undoubtedly say they can't help you. This had happened more than I care to admit. God help you if you need to move. They will undoubtedly charge you a fee for them to install their own hardware into your residence for their own benefit.

I was double billed for my HBONow services since May of 2019. When I contacted Escalation Department in Verizon FIOS, Laura,who is a representative there refused to give me a credit for all these months. I was never told when I discontinue my TV service in May, 2019 that I would be continued to be billed for HBONow because I was paying for streaming services myself, not through Verizon FIOS. Verizon didn't care if I switch to another provider, they just care about their profits. I will switch to another company!

I have had Verizon for years now and for years now. It's been the worst service I have ever had. It is crazy to me that as a business owner I can't even cancel them because they are the only ones that cover the area. I am located in **. Every business in this area complains to them and they do absolutely nothing to help us out. Only fill us with lies. It is ridiculous that they can't afford to fix this issue with all the money they make and all the money they have taken from the business in this area. No matter how much we call them nothing is ever done.

FIOS Customer service has gone from bad to worse, and from worse to unendurable, for this longstanding customer. They keep trying to force me to self-service on the internet by not providing telephone numbers, so you have to go hunting for a telephone number to reach live intelligence. Good luck with that. I got a FIOS Notice in quadripulate to my name and address about an account change via FIOS app to a telephone number not my own.

I called Verizon Fios to make a payment arrangement for my cable and I get told that I was supposed to be getting holiday promotion deals. I looked at my Verizon fios cable bill. They didn't even put discount promotions code that was supposed to be on my cable so I called Verizon fios today and I get told runaround from Verizon fios. I don't even get the promotion deal on my cable. Stay the heck away from Verizon fios. They don't even give their customers time to pay their bill before they sending suspension notices.

They tell you one price- then add on rental equipment. Then add on taxes and fees- then add on Hi def- then add on price increases without telling you. Then will charge you 60 Dollars if late with a payment. Stay away!!!

If you hire the 1GB internet service but all your devices work with wireless, then you will never receive the speed of 1GB. The most you can receive are 256 kbps and if it is with cable the most you receive is 850 kbps, and my review on the TV system, you cannot use Amazon Prime even when they tell you that yes, that is not true, otherwise the trial period has a cost that they do not tell you, even if the test time is minimal for only 3 or 5 days they will charge you 138.00, for a bad service.

Verizon makes you pay one month in advance when you start service. They will not give you any of it back when you disconnect service. They told me that it is all explained in the privacy policies. They need to make it very clear that you will not get it back any of it back.

I've talked with a Verizon Associate in reference to my Early Termination fee not being paid to previous provider as well as being deceived by Verizon sales!I am utterly disgusted with service and treatment from Verizon and its employees whereas I am on a mission to encourage anyone I'm associated with to stay clear of Verizon and its deceptive practices!!!!

I had Verizon Fios for 1 year. After 1 year, price went up and I called customer service to match my plan with their competitor. They said they don't have any discounts to offer. I said I will be switching to different internet provider due to price increase. Next day I called them again and asked to discontinue their service. I send back their router the same day, which was on the 10th of the month. Customer service representative told me I will be refunded for the rest of the month. Next months I was charged full month service again with the increased price, although I didn't have any service with Verizon Fios since the 10th of the previous month.

On October 29, 2019...I complained about Verizon modifying the "Last Channel" button. On some remotes it's called the Go-Back button or the Recalled button. But what it does is simply allow you to keep up with 2 programs, by pressing one button. Verizon modify it so that it shows you the last 8-9 channels you had previously visited which is totally uncalled for. A few days ago 2 Verizon Technicians called me with great news. They made a new feature where the Customer can keep the new way or go back to the normal feature. Those Techs were wonderful...and they made the process so easy. But it's great to see a BIG CORPORATION actually listened to the customer. THANKS VERIZON AND THANKS TO CONSUMERAFFAIRS for getting the word out.

When we signed up 90 days ago we were sold on accepting the 60 day test. We never received any results of that "test" and then were automatically signed up for the most expensive bundle! Cost us $50 per month. It was very hard to connect with a representative to get this "plan" changed but I still owed the $50 for October. DO NOT ACCEPT THE 60 DAY TEST, it is a scam!!!

On October 6th the Verizon rep signed me up for a 2year contract for internet speed of 200/200 for $49.95 and I should see the speed bump up 15 minutes after the chat, when I did few speed test different times and I see that my speed never changed I contacted Verizon 2weeks later said I need to get new router or I won’t get the assured price for that speed, I was lied and misled and tricked to sign the 2year contract while on Verizon web they offering same service for only $39 (by the way I have the chat saved with what I was offer and promised)

If we had a problem with TV Verizon tech support used to be very helpful but recently their tech supports are either very stupid or they are dishonest and they give you wrong information and are quick to tell you someone should come to your home and if it is your fault you will be $99 charged. In two recent cases my husband was away and when he came back here solved the problem. The problem was very minor and tech support could handled it easily but since my husband was away they wanted to take advantage of me. My husband came back from the trip and problem solved. Be aware.

I was a customer of Fios and called to cancel my service in September because I was moving out of the service area. Refund - 1st rep told me by check. 2nd rep told me not a check but credit to my bank account since EFT was set up. This week was told the refund will only be sent via a prepaid Mastercard. Unethical for a company to forward bill your account, take your money from your bank account and then make it next to impossible to get the refund owed to you. Plus wasting hours of my time getting a different response each time. Filed a complaint and the exec that called me back seemed to agree with me that the new policy of refunding via prepaid MasterCard is wrong. Nothing I can do. Stay away from predatory practices.

The Verizon cable remote has a button designated for "last", meaning it automatically returns to the previous channel. Today, that changed. Now when I press "last", it pulls up 4 of my previous channels. WHY!!!! Now, you've created an extra step just so I can go back and watch my desired show. Stop sabotaging my cable. It's irritating.

When looking for a new service provider I spoke with a Verizon representative and they recommended the "test drive" program. It would monitor our usage and automatically make a recommendation to us. After 30 days I responded to their email to see the recommendation-it was blank, again in 60 days the same. Then the bill came in for the 3rd month and it had a large increase (approx 30%). I called to cancel telling them I never received the recommendation as promised. They told me they would charge me a $350 termination fee, I asked it to be waived since I never received their initial offer. THEY SAID NO!

After contacting October 9th to schedule a cancellation of Verizon Fios as of 10/31/2019, I've been refused to have my bill adjusted to reflect the unused week before the billing cycle ends November 6th. This is not acceptable!

I had a Verizon account for internet services only for 2 years in that time, my bill had increased 4 times. I saw an advertised price for another provider for the same price that included cable as well. I inquired with Verizon to see if they had any plans comparable to that and they did not. The pricing for new customers would be comparable but not to existing customers. So I paid my bill on time every month and was not offered anything to stay as a Verizon customer but anyone else is.

They won't give it to you. They'll do ANYTHING not to give it to you. You'll sign up and then they'll act like it was never a part of your plan. No matter how many times you call customer service...YOU'LL NEVER GET IT!!!

After 20 years + of being a loyal customer, I called Verizon Fios to help lower my bill which had gone up 20$ per month and agents and supervisors would not offer incentives, credits, discounts etc!!! They said, "Sorry you are getting the lowest possible rate" and that's it! Meanwhile Dish Network gave my father a 10$ monthly discount for 2 years plus $100 credit with no downgrades! Verizon you need to work on satisfying your customers and work with them to offer discounts to stay on board. I am looking for another provider - one that values their long term and loyal customers! I would give you a zero rating but can't in order to process this review.

I believe that I am a victim of fraud perpetrated by Verizon because I am being billed for wi-fi services requested a few months ago, but never received. When I called the company to request wi-fi in a building I own, I was told that the best way for Verizon to provide this was to bundle it with a land-line phone, even though I only needed wi-fi. Because of the wi-fi/phone bundle option, I would receive a better price. I agreed. The agent told me that the building was already equipped for Verizon Internet services. They would send me a modem that would be relatively easy to install. I asked that the modem be mailed to the address where I reside (different from the building) so that it would not be left outdoors until I could get to the building. The agent agreed, but the modem never arrive at the address I requested it be sent to.

If I could give it to zero I would! Stay away from Verizon business. I am a hair salon and I recently got Verizon. The technician know when I needed it for some cameras and for clients to use and employees. The speed of the Internet was so slow but I could not see my cameras who are use. My computer without a page taken a few minutes to come up. I called Verizon when they set me up with repairs for a new modem for Tuesday. I waited around. Nobody came. I called and they said they had no repair or technician to come out. So they said that they would bump my speed up on their end. Not mentioning them shutting my Internet off. The next day I went to work I had no Internet. Called Verizon. Had eight employees that I talk to 2 1/2 hours later and still nothing resolved to get my Internet back. I’m losing business!!! What a disaster!