Verizon Fios Reviews

I have been dealing with Verizon for about a month now after moving into my new apartment, and since then I have received the absolute worst customer service experience I have ever encountered in my life.

My bitcoin account got hacked and the ip address ** from New York Queens is that one who did the hacking, I contact Verizon the ISP that the ip address is coming from to complain about this user using the internet service to hack accounts. Verizon has not replied back to none of my messages, I have also called and the support keeps telling me I need to call this department. Something needs to be down to these people who are using your internet to hack accounts

I was paying high for the Verizon FIOS internet service so I decided to move. They have been charging me for the device for the past 7 years and giving very less speed, but was paying more compared to my neighbors. Their site or app won't work most of the times when we try to update our information. So I decided to close their service. I moved to a different service provider and then called Verizon to cancel my service. They are charging me for an additional month, since their efforts to retain did not work. Such a cheap company that offers a very bad customer service and swindling customers by making false claims. Their service or website/app doesn't work many times which makes us frustrated, when you have decided to move out. I feel like they are deliberately doing this to charge the customers more.

My father passed away in 2020. Verizon Fios continued to auto bill and withdraw funds from his account after his death. Once that account was closed, they continued to bill for services and eventually sent these past due amounts to a collection agency for fees for an additional 6 months after his death. When I approached Verizon on all of this, Verizon politely informed me that there was nothing that they could do. In reality, they owe us for the services that we automatically removed from his account. God Bless Verizon.

An agent from Verizon came to my door to sell me a home internet. On the internet installation date, two technicians came to install it. During the installation, they messed up our house electrical box causing damage to itself and damage to one of our bedroom's air conditioner. This occurred within 15 minutes after the technicians left my house.

I was upset and perturbed when I got on the call with a customer service rep called Jay bc I had gone into specifically the Fios website about 2 weeks ago and PAUSED autopay bc I only had half of the bill owed...the IT dept never received the notif and I was deducted 120 dollars today which put my account (checking) into the negative and I was already late for an appt and decided to hurry home to take care.

I want to review a Rep whose name was Mike at the Orange Plaza location in Middletown New York 10940. This man helped me tremendously with very little effort. He seemed very educated and comfortable with what he was doing and how he went about how he solved my issue. I would like to see more people like him.

I am writing this with serious disappointments. On Thursday the 09/30 I saw a technician from Verizon worked in my next door neighbor. Since then I lost my service (internet connection). And Friday the 10/01 I chatted with live agent for about 3 hours trying to fix this issue while I supposed be working. Unfortunately Nothing was fixed. But the agent set up a service for me on the 10/02. After the technician fixed my service on the 10/02 they screwed up my neighbor's service. And the same day we lose service again. Then I chatted and called the customer services. No one was able to help. Then a supervisor spoke to me, hang up on me before resolving the issue.

My bill is extremely high and I’m considering getting rid of cable and just using the internet to stream. The monthly rate is insane. A lot of people I know don’t have cable anymore just internet but even Verizon internet service is expensive.

I am glad they added weather channel back to the roster! Never really have any issues. If I do, just resetting the box top usually fixes it. Wish the price was a tad cheaper. I did have some discounts from work, but seems like one was revoked for some reason.

Verizon internet services is very reliable. When I travel I have no problems with the internet. No drop calls. It's very fast too. They are always ready to answer your questions regarding their service. It's a little pricey, but I love it.

Wait for service is intolerable. They never come in the time period that was stated. Last time I had a problem, it took 3 trucks of technicians to solve it. Even then, it didn't work as well as it should. Wish I had another alternative for cable service.

Verizon Fios is very reliable, making it worth the money. I have the 3 tier service (home phone, tv & internet) at a reasonable price that is less than the other area providers by about 25%. People tell me how much they're paying and I gawk! It's like they're being ripped off to me.

Good quality internet as long as installed correctly data speed and quality of latency is good. The equipment that they provide is good however you can purchase the equipment instead of renting it which would save you money on the service itself because they charge a monthly rental fee otherwise. Verizon has won JD Power for Excellence for a few year in a row and in comparison to other providers that I have experienced, the service and quality of their product internet and tv quality is superior and they also offer more channels than other carriers. A lot of people may say it's just internet or just tv but when it comes to pricing but it matters where you getting what you pay for. Pay attention to the upload and and download speed that other providers offer. People believe that streaming is download only however, it all depends where you are getting your content and streaming from that decides.

VERIZON Fios provides me with the fastest and reliable internet service. At times my office colleagues would complain that their services is down or they are getting intermittent service. My internet service with Verizon has always been reliable. I was so relieved not to have these challenges.

This is the best cell service for the area we live in WNC because of all of the mountains surrounding our area of the mountains. We also use them for our WiFi in our motor home. I would highly recommend this company and the customer service is outstanding!

I have been a customer of Verizon Fios for 8 years now. I can honestly say we have had very few if any issues. When I contact tech support the wait is usually minimal and the technician has been very knowledgeable and friendly. Would stay on the line till the issue was fixed. Verizon usually follows up the next day to ensure the problem was fixed.

This service is really good. Top notch. However the price is way too high. Other internet services are too high as well. So if we have to pay way too much we may as well pay for a top quality service.

Never had an issue with my provider. My prices never went up. Very happy with the customer service. Will recommend them to all my family and friends. I have had them for 5 years+ and would not go to anyone else.

Verizon is no longer user friendly! Their price plans are never great. Worse, they’re constantly trying to lure customers into expensive add-ons. God forbid you need to speak with a live person: trust me, don’t hold your breath!

Verizon has pretty decent uninterrupted service but I believe they are the most expensive. They wanted to raise my bill $30.00. After 53 years I told them to cancel my landline service and my bill still went up $10.00. That's ridiculous!! Go Figure.

Customer service is really good when you call and you can actually get ** done in a reasonable amount of time the service all over and sucking free internet and it's pretty cool to make available and so easy to get a hold of and and then I can watch over I'll go.

Unreliable, so slow, you not only can have a cup of coffee, you can have breakfast too! Waiting on home page to load. I have spoken with Verizon several times with no success. I was using what they call a jet pack. The only good thing it was portable so when traveling you could find spots that worked much faster.

The service is not always predictable with regard to downloading especially in late afternoon. It is not clear whether this is a manipulation or more traffic. Late night surfing the net seems most efficient.

To start with I have had VERIZON FIOS. I THINK VERIZON FIOS COULD BE A LOT BETTER BUT THEY HAVE THEIR ISSUES. I have had Verizon Fios for a year now. First thing is they do not tell you everything. They leave some stuff in the dark. For example, my beginning price was $50. After like 4 months it went to 60. I call. They say my price went up all because I DIDN'T ENROLL IN AUTO PAY. I do not think auto pay should make a bill go up ten dollars in price cause I didn't want my credit card information saved on the web or my account page. From the start they also did not tell me about that either. Once it happens and you go to call them asking what made my bill go up ten dollars well the customer rep says, in order to receive service for 50 a month you have to enroll in auto pay. I believe they should tell you everything about what you sign up for.

Although we rarely experience the one gig speeds that have been promised, overall the service is excellent. On the rare occasions when it has been necessary to request customer support, we have received not only excellent telephone support but when necessary, the next day Fios technicians on site.

Out of 24 hours in a day can connect for about an hour. Will not connect to the TV so cannot stream at all. We keep getting told that they are installing FIOS, but it’s been over a year. It is crazy with today’s technology to not have high speed internet/WiFi.

Too expensive, but offers great service. Should more protection from virus. Many promotions to add cable. Can have too much red tape or time to reach for repairs. Should have yearly upgrades without paying extra monies.

I've been trying to leave Comcast for years now, but, unfortunately, in my area, there were no alternatives. So, I was very happy to see that Verizon now had a home internet option in my neighborhood. I spoke with customer service before ordering, to make sure I wasn't signing up for something actually worse than Comcast. Well, that's exactly what happened. I received a box three days later, that - 1) did not include a wire to plug the modem into any outlet; and 2) specified that I must mount the modem to my window! The modem is a big, ugly, clunky white box. So, of course I didn't want to do that. I can't imagine who would.

We are located in a semi rural area that does not have the population density which motivates any typical commercial provider to provide us with current technology Internet access. We have to use our Verizon telephones as hotspots or a WiFi device to connect to the Internet. This relies on Verizon‘s Internet wireless connection. Over the last two years it has gone from reasonable to horrible. At times Verizon will drop phone calls. They continue to claim towers will be updated nearby and it is not happening.

Not reliable at all; day or night. Impossible to get in a Zoom class and stay on! Constantly losing connection-being reconnected in a 30 minute class. Unable to get anything out of class! Finally changed carriers, now I can stay in a class 2 hours or more!

I have their service for a little over two years - and CONSTANTLY had issues with service cutting out. Every time I'd contact their chat it was a robot and took me at least 10 min to connect with a person. Even then, most of the time they could not help me and I'd have to call. When I'd call the number they gave me without fail would send me to Verizon cellphone service and the representative would tell me they couldn't help and I'd have to call another number (BUT IT WAS THE SAME NUMBER). For over a year we had issues and they just told us to reset the router which would often time not start working for hours. Then, they finally sent out a tech and he said our wires were bad (had to replace them) and said we should get a new router. The router we had we were renting from Verizon and he said the new router would work much faster but our service price and everything would be the same.

I receive excellent service and great signal at my home. I have an LG DUAL SCREEN Smartphone and Verizon has the best service of ALL OF THE CELLPHONE COMPANIES. I tried the mother THREE and for the last 4 years I have been with Verizon. I am 100% satisfied.

It has been 8 month since I made my order.. I paid for all equipment and still no tech came down to install.... They canceled on me every time after waiting the whole day home.. And no customer service to help.. Horrible. Horrible.

I switched service, and it has been nothing but a big nightmare. My service keeps going out constantly. I try troubleshooting with technical support, and they keep saying "WE ARE GOING TO FIX THE PROBLEM!" Nothing ever gets resolved. I'm on my second box and the same problem returned. I'm in the process of looking for another provider. Oh and may I add that the $100 prepaid gift cards all of the sudden turned into Verizon gift cards that can only be used to purchase their products. "SCAM ALERT!"

I've been waiting over 8 days to have my business phone line and internet service installed. I've spoke to multiple customer service reps, Supervisors and Dispatchers, but was given the run-around for 8 days. I've even sent emails to CEO's at their Corporate office, but have not heard back. Now, I'm being told they can't get to me until Tuesday, which will be a total of 12+ days. Is it ok for my business to lose revenue for 12 days, but if we owed them $1, they would be quick to shut off our service. Is that fair? I don't think so!! At this point, I think a 1 Star is being too generous!!! Verizon really needs to get their act together... I'm Very very disappointed, and so should they!!

From day one there was always concerns. They sent a rep to our home to explain what the Fios experience would be. We signed up with him there. In the first couple months we had problems logging into our account only to find out the rep wrote down a different password that the one we had given him. Next the wi-fi left a lot to be desired, rebooting the router numerous times a month. We have never paid the same amount more than twice - small changes to accounts happen often most for a dollar or under but they add up. I was a Xfinity customer for over 20 years but thought this "FIBER-OPTIC" was the upcoming best option. Well it's not. Along with the network always timing out and not being able to watch PLUTO without it stopping after 10 minutes or so. BEWARE.

Extremely poor service and connection. I have to call them almost every month (if not more frequent) to get my internet connection fixed. Every time I call they confirm they see a problem and "they're fixing it". They have me reboot everything, do this, do that and it'll work for another few days before it again stops working. Not happy!

I’ve already told Verizon how I feel about their service, attention to detail and their clarity about what was sold to me and why they screwed up so badly. 1). They sold me a deal whereby they automatically deduct the monthly fee from my account. First time of billing, I’m getting late notifications. 2). I had to call 3x before someone came out to correct an install issue. I had a screw drilled into my finished basement. They closed my ticket twice w/o advising. Told them a credit might be nice given I needed to sparkle, sand and repaint. Never heard a word. 3). I was told I’d be given exactly what I had w Xfinity. Not true at all. Prior seasons are blocked.

So I really think how funny it is I’ve never had Verizon in Mass but yet they appear on my credit report.. Just ruined my credit for something I never had.. I’ve been trying to fight it.. Haha they keep saying I had it.. So watch out.. they're a ** company and lmfao they’ve done this to me before also.. This is the same account they said I had… Again I never had them… I really hope they step on a lego.

I switched services from Spectrum to Verizon based on the pricing and incentives. The first week of service was an nightmare as each morning the internet service would be down. I'd spend much of the day texting/calling to get service restored, often retrying fixes that I had already tried (I was a pro by day 2). Service would get restored late in the day so I'd lose a day's work/pay only for it to be out the next morning. No one could ever tell me why the service went down. This went on for and entire week. Lost an entire week's pay.

My front-to-end experience with Verizon Fios. I switched from Xfinity to Fios in late 2019. First point of frustration- inconsistent communication about what speeds were available for my residence. Online, I was told 50/50mbps (!) was the fastest I could get. Mind you, I lived in a townhouse community in a downtown metropolitan area. While surprised such a low speed was the best offering given so many of my neighbors had Fios, I went ahead.

Before I get this started, let me just say two things. I think I've written a review 3, maybe 4 times, so this isn't something I'm accustom to doing because I'm not generally the guy to write bad about something unless it really feels shady. 2nd, there were very nice people throughout my experience with Fios trying to get my issue solved for an hour and a half. With that said, it's about to go down.

Not as advertised, has no range, Verizon offers an extender that absolutely doesn’t work and the speed was 5 G, I’m only getting 600 mb within the same room hence the rest of the house gets less than a hundred mb. Verizon promised that the equipment gets better only that it never did. My kids complaint of bad internet and slow which they couldn’t do their work online.

Last week Verizon suddenly told us our plan had "expired" even though we've been paying every month for years. We were sent a new router but we were required to return the old router or else pay. Returning was hell on wheels. One store in Bowie Town Center said "Oh no, we only do wireless" and sent us to Upper Marlboro. The store in Upper Marlboro said we needed an appointment and made us wait and watch for a appointment appeared on our phone. Then, finally, after using two hours of our time, they took the old equipment. It's time to file an anti-trust suit against Verizon, in my opinion.

My order was confirmed for "Most TV" which is the most expensive TV package. After 1 day of working about 140 channels included in the plan disappeared and message on the screen said "You are not subscribed to this channel". Screen said also "click Info" and after clicked message was "We found your order and you need to reboot STD", which I did and screen backed to "You are not subscribed". I called tech support and some Indian guy from Mumbai or Delhi told me that yes, I have "Most TV" but these channels are not subscribed to. I told him to look for channels again because I have list of these channels in Most TV package. Three different tech support people told me the same thing. Spent 3 hours on the phone with them.

Must say I am not happy with the new gigabit router! Does not have the extended range promised and your support staff is horrible, they blame each other and just pass the buck. Then to call into the call center means an hour on hold only to speak to a rude supervisor named Arthur. I would discourage anyone to get into a contract with Verizon, they will promise you good service then deliver nothing.

While the packages are a better value than Comcast, their Customer Service is piss poor. Multiple calls to Customer Service to get them to honor the promotions I was offered when I signed up. Customer Service Manager basically told me "oh well" and nothing he could do to help. I pay for the most expensive TV, internet, DVR, etc. and have found the experience frustrating to say the least.

If you lost internet and you may pray to God, wait to fix or dial 1800-837-4966 then go on vacation come back one 1 week later you will still hear.... "We are sorry all our representatives are still busy, you will hear music until your call is answered."

Since I switched to Verizon Fios there has been a constant upcharge of some sort every month. I would have to spend hours on the phone trying to reach someone to talk to and adjust over charges that would only get credited on the next billing. I am not sure if this is a trick to kept people from leaving but so far their false advertising, no customer service and overcharges is the worst service. I have never had this issue with Comcast. It’s an overall terrible service!!!!

It has only been 3 days since I have disconnected some of my service with FIOS and within 3 days of doing so, I have been getting 3 or more automated calls telling me to return my equipment. I understand that I have 30 days to do this even though I did plan on returning things right away since I always do so. I called the procurement number and was harassed by the representative there over and over again, stating that I had equipment to return to them. I kept telling her that I intended to return it right away but she kept going on as if I was a criminal and I was in court on trial. This nonsense has to stop. Verizon, reduce your cost and provide better representatives. There is NO excuse for giving Americans less. Stop the harassment!!!!

Made change to service which resulted in additional changes of channels I was not made aware of. After 7 representative and over 6 hours on phone for two days then hung up on, issue still not resolved. They said I had to wait another 24 hours because I requested too many changes in a short period of time. Finally got a corporate woman who made change immediately. So unfair and lack of concern of my time and no compensation offered.

I inadvertently converted my month-to-month contract to 24-month contract (after the original 24-month had expired and reverted to month-to-month). When I realize that all the discounts were gone, I tried immediately - next day, next day... for several days - all within 10 days - to revert to the month-to-month. When I finally got that to happen after much "ado", I was charged the buy-out fee of $350! This is to switch from Verizon FIOS contract (within 10 days of its being initiated) back to month to month - NOT moving to another ISP. This is just pure RIP-OFF!

Worst experience ever had with Verizon Fios internet because of following reasons:

I call customer service dept 32 times but no help, this department is very rude and did not listen to my complaints. However I think the CEO need to know what's going on with the rude obnoxious customer service that have been given.

I have been with Verizon Fios since 2011-2012 when they first came to my area. When they actually cared about what they were selling, when the service was excellent and they were and they were on the top of their game. There wasn't another service provider in the New York State area that could touch Verizon. Customer Service was outstanding, repair installation all around excellent. It wasn't until other providers finally started to produce half of what verizon had to offer that Verizon decided to branch out. Now while I understand the world is changing and technology is advancing, but what needs to be learned is when something is not broke "DON'T FIX IT".

This company is horrible. It is nearly impossible to actually get through to talk to a human being, and when you finally do, their "customer service" staff are incredibly rude and unhelpful. Dealing with Verizon is a huge, roundabout, unproductive pain.

I feel like Verizon stole from me. I have a auto pay set up for $80 a month. But somehow they were able to take out $284 without my permission. I have been on the phone several times for more than one issue. Still not resolved anything. I have been paying for gig service but it runs like AOL. They told me it's because of my router. I was told it is 15 extra a month. That is why the service is slow. So why would you provide that router with gig if you know that would make the service slow. Why am I paying for gig service for. MAKES NO SENSE. I was never informed there was a new router until I called to complain.

For one, they changed their tv guide. It's very slow and horrible to navigate. 2nd they sneak in a contract on you when getting replacement equipment for their horrible service, so when you are dissatisfied with them like I was they will charge you $450 to cancel for breach of contract. On that note I wasn't cancelling everything, just Television. I don't consider that breach of contract. Their service has gone to the dogs and they are borderline illegal..

I have used Fios for about 5 years. There service is excellent. I switched to Optimum for one day because they are cheap. Unfortunately, you get what you pay for. I immediately switched back to Fios. Lesson learned.

Verizon did a poor job with my move and installation and has missed numerous appointments they scheduled to fix the problem. I have spent hours on the phone with their automated systems and voice to voice trying to get service.

Great TV service + DVR, along with the fastest WiFi and internet access all wrapped up in 1 pkg. Tried Comcast, and learned their internet/wifi speed too slow for my comfort compared to Verizon FIOS. Convinced fiber optics is the better "vehicle" for tv/internet.

Awesome service and fantastic customer service...Never had an issue..Quality service..I would definitely recommend Verizon Fios to others...I had other competitive service and they can not compare to Verizon..Best customer service I have experienced..Friendly, professional staff..

These Verizon FiOS staffs are crooks. They cheated me out of a $99 charge after we made an agreement on Saturday, December 5th, 2020 at 8:31 AM to waiver the $$99.00 setup fee because my service (equipment modem) was already set-up by a technician in October. I disconnected it that month because I was barely home and called the representative to "re-activate" the line. After I was offered the promise to waiver the set-up charge by the representative, they mentioned on the phone that it will be annotated to protect my account from being charged. Shortly days later, after I received the bill. The $99 charge was still on my account, and I calmly called them back to apply the waiver. Suddenly, the phone rep says, "what waiver? I don't see an annotation of a waiver on your account, thus your $99 charge is sustainable, do you have any other questions?"

Great when it works. Reaching a live person at Verizon to report a trouble is nearly impossible. Add to that the double security passwords etc to gain access online adds minutes and frustration to every attempt. Even attempts to reach your Verizon router on myfiosgateway or 192.168.1.1 are blocked by all browsers because Verizon refuses to use a HTTPS secure certificate, unbelievable! Stopping a Verizon FiOS van on the street confirms even the installers are not exempt from this simple access protocol so they all use private workarounds.

Absolutely the worst experience. Worst web design, worst customer service. The company always tries to rob you with unnoticed bill increases. You could waste your time to speak with customer service to get your issue fixed.

FIOS is good. Great signals. Sometimes problems and lose channel or channels. Too many wasted channels I will never watch. They finally got the programming correct so I don’t spend 10 minutes getting TV to work.

I have been trying to get a refund for my mother, when she cancelled her service after 30 plus years of never being late or missing a payment it resulted in hold times of 26 minutes or more just to be referred to someone who could possibly deal with the request. I was transferred once and referred once. We closed her account in September and still have not received the refund owed per her final bill. I'm sure if I wanted to open an account I would get instant service. We are not happy and I would give Verizon a failing grade for customer service to loyal customers.

Choices are limited in this area, and I've tried them all. So far, Verizon is much better overall--connectivity, reliability, service and pricing.

Verizon provides reasonable internet and cable service at a high-cost premium and with zero customer support. It is not possible to reach Verizon in the case of problems and they will rarely resolve issues quickly when they occur.

They are HORRIBLE with customer service! Every time we experience issues (and it happens quite often), whether it be on demand isn't working, trouble connecting to internet, phone problems, etc they are NEVER available to help. When they are available, it's after HOURS of effort trying to reach them! Disgraceful!

The premium channels, HBO, STARZ, etc., that cost extra, have little in the way of good movies. That goes for On Demand as well, unless you want to rent movies. Plus, their monthly charge is too high!

Great service, but the price is too high and it goes up monthly without notice and no explanation. The internet is really good, but there are times of the day it is very spotty. They need more plans more affordable and to begin thinking that the streaming services are taking a lot of their market.

Navigating is complicated and sometimes their service is not only not helpful but downright adverse: they do not apply discount and the differences in packages is not explained; breakdown of which one includes specific premium channels. You blindly choose and hope that you have the best deal.

Relatively good service - at least they aren't Xfinity (Comcast)! Only issues have is remote tends to stick on certain buttons even though try to keep it clean and the cost keeps going up - plus for no good reason they took away The Weather Channel for 2 years (it's thankfully back now).

Various contract options too complicated and feel like a "bait and switch" encounter. Fees and other charges aggregate over 20%, which is outrageous and need better disclosure in all ads. On a day to day level, whether turning the TV on or off, I generally encounter some type of advertising requiring further actions. This is especially annoying when turning the TV off.

They are a decent cable company. My only issue is with is the cost. Why so expensive? And who has the time to watch all those channels? They should have plans where you pick the only channels you want.

Fast speed and in general reliable service. When I am watching TV there is no problem with channels. Many times it is difficult to get a fast answer over the phone but I am still pleased with Verizon.

I went from Comcast to Verizon Fios, I remember that Comcast would always do work on Sunday afternoons when I would watch football. It was so frustrating. Why wouldn't they do upgrades or fixes on the weekdays when people are at work. Also the bill was extremely high. There are so many options for free tv now. All you need to internet. Say no to high bills.

I believe that Wifi should be Free for all citizens. The Verizon TV package is not a good value. Before, you pay for cable, but still see commercials, you pay for premium channels but Verizon wants you to rent or buy to see the laters releases.

Overall very expensive for basic service. A major pain point is the constant refreshing needed to be done after an upload. There are constant uploads with no advance notice. But no improvements to quality of performance.

Verizon switched plans without asking me. The cost is too high. Poor tech support service, computer voice response horrible. Store salespeople lie and are rude and I’m sure they get bonus for switching plans without informing customer.

My internet was too slow and too weak; I had many zoom meetings where people couldn't hear me and connection was dropped. Called tech support. Got a new router for $60. Still terrible. Got and installed a new router. $30. Still terrible. A week calling tech support, different people saying they fixed it. Not fixed. Couldn't get higher speed in my neighborhood in Manhattan because I don't live in the "right" neighborhood. Finally Fios came to my building. Paid for the highest speed possible. Now tv in my bedroom can't connect. It used to. A couple of days later, I discovered Verizon had changed the landline I use for professional work, family, doctors. Just changed it without my knowledge. Calls go to voice mail.

My mother has been a Fios customer for about 5 years but she's moving and I decided to get internet and phone service for myself since I'm staying in the home. I also work from home right now using my computer which requires internet access. FiOS was supposed to be installed yesterday and they never showed up. Then they said they wouldn't be able to reschedule until Monday, which puts me in a bind for work. I didn't get much work done because of their screw up. I decided not to deal with them and going with Comcast instead.

Verizon Wireless is the only non-satellite ISP that is available to me - less than 5 miles N of a well populated town in heavily populated FL. I’m under 4 miles from one Verizon tower - under 5 from another. Their coverage map shows fully red/excellent coverage (now & 6 years ago when I started with them). The coverage has been decent at times - but many prolonged periods I've had near no/uselessly slow connections. Eg 15 MINUTES to complete an eBay purchase. Support is fairly useless. Some will try - others just blow you off. I’ve learned enough to ensure it’s not my eq before I even bother calling but I can only do so much. If you gripe long & hard enough Support tickets get created & they may check the tower SW. But the response to those is Always “eq working normally”. So you’re SOL.

I feel it is very expensive but others seem to be also so have not much choice in the matter. Their service on the phone is terrible. Some are rude. It took me days and many hours of aggravation to get a billing error adjusted. This went on for approximately 10 months but it would cost too much to cancel my contract. In desperation I contacted the Corporate office which took several attempts and aggravation until finally I got someone to respond. I now do not have a contract and am looking at other offers available in my area before making a decision to change or not.

I would highly recommend Verizon Fios internet. I never have a problem with my service. I also have cable and landline with Verizon. If I ever have a problem with my cable tv, I called the tech department and I get it resolved immediately- the tech team is great. I tell my friends that have Spectrum or Time Warner to switch over to Verizon Fios if they are having problems with their service. I have been a customer of Verizon for 47 years and have no reason to change. Try them - you will be very satisfied.

I moved out of the US and requested to disconnect my internet services. I kept getting charged for three additional months after I officially submitted the cancellation request. I even got an email confirmation that my internet was disconnected. I called customer service five times to investigate why this was happening. Every time I was on the phone for 45 minutes and I had to explain everything to the agent. The agent was clueless and could not explain why I was being charged; every time the agent raised an investigation. I was promised that I would get a call from a manager, but I never got a call! In total, Verizon Fios ended up charging me an extra $400 for additional fees! This is a pure scam! Beware if you do decide to end your services.

Verizon is highly expensive for a limited connection that constantly disconnects me from my company's VPN. No good deals, discounts, or offers during this pandemic and customer services care less if I decide to switch to another carrier. I didn't bother to switch because I need the connection now so I can work from home and that is the advantage that Verizon has to keep their long term customers. Can't wait for this Pandemic to be over.

10+ year former customers here who will NEVER use Verizon Fios again! Because of COVID-19, my wife and I were without a home for nearly a year and had to live with her parents. We asked Verizon Fios to pause our service which they did. After 10 months, we were ready to move out on our own again. We called Verizon and set everything up for our new home. Then all of a sudden, we get hit with a $301.82 bill out of nowhere! We call and ask what this is about and nobody could tell us anything. Turns out, Verizon auto-activated our service without telling us and just started billing us. So we were being billed for a service that wasn't active, wasn't being used, and wasn't even installed anywhere!

Not good at email system. Complicated structure. But good customer service. Be careful because they try to knock off people from commitment plans in order to up price by losing your recording. And their prices are unfair. 69.99 for new customers. 130 for regular customers. They keep going up and losing desired channels. I get just basics triple play and it works for me. It makes a secure reliable wireless.

It's a little bit confusion as to who the internet is run by, AOL or Verizon the service is not bad, every once in a while you may get some slow down where it can cause some connection problems but not too bad considering everyone is home now, support is good, they will stay until your problem is solved. Overall I give them a 7 out of 10 rating.

I'm paying too much for basic and wifi. The wifi is not as good as other carriers. A lot of times we get no bars and we have to reset. The wifi does not get good connections throughout the house. I'm paying for premium when it runs at a snail's pace.

They install only one piece of equipment but they charge for 2. Internet suck by the way and if any time you call a service to home it's a rip off. Good luck reaching someone on phone and when you try to explain they get rude. Cablevision

I am in the process of canceling my internet account with Verizon Fios as we are moving to a new location that Verizon does not service. We were told that we needed to send the router back or be charged a fee oft $180 for the equipment and were sent multiple emails about drop-off UPS locations with no information about needing a packing slip.

Overpriced, unreliable. Can't even reach customer service. I tried their Facebook page, but they are not helpful. I have their cell phone service bundled, and the phone often misses calls or sends them straight to voicemail.

Extremely reliable, good speed, reasonably priced, buffering rare. My only complaint is that it is always difficult to reach customer service by phone. They want you to use their website but that is not always useful.

On September a Verizon box outside my home (in the street) had a short circuit. I called Verizon and they came to fix it. Since then, they raised my monthly bill from $204 to $328 for charging me services I didn’t use. They say it’s a glitch in the system that is charging me 7 times/month for fixing a problem I didn’t even caused. They say they will create a ticket to have this reviewed but all stays the same and every month I have to call them to take it away.

You can never get anyone when there a problem with your service to report it for them to fix it. They have the worst customer service ever. Service is good. Customer service the worst. Don't waste your time with Verizon cause if there a problem with your service you will be waiting a long time to get someone to speak to about it.

More than five years ago, in Oct 2015 I had requested online to install Verizon FIOS at my apartment, but the technician could not install FIOS and left after spending 15-20 minutes. A month later, I got the bill for $128, I called and explained them that this incorrect billing as I never had the services installed, the billing department supposedly reversed the bill, but a year later, again I got this bill, and yet again, I tried to explain them this is the incorrect bill and rep told me they will zero out this bill. Five years later in June 2020, I received a letter from a Verizon collection agency, McCarthy, Burgess & Wolff, stating I owe $128, and yet again, I call Verizon and explained them and got it resolved.

My bill was originally frozen before I needed to cancel and the 8 days it was "active" before the scheduled cancel, I was not even able to use the services. No one was able to come out and fix the outdoor line problems for the entire time it was "restored" and yet it was still on my bill. I must have called upwards of 10 times to sort out my final bill and every person I talked to gave me a different answer. They said it would be updated, they said they would call me to confirm and didn't and nothing was changed!

I signed up with Verizon a year ago and I was having a technical problem. Verizon send a technician and they billed me $99 without repairing the issue. I called and spoke with Vlob & John. John is the most disrespectful, rude, dishonest, inconsistent supervisor ever. He has no customer service experience.

Our business bundle contract was renewed "automatically" at the end of its term and now we must pay a termination fee of 35% monthly fee times the number of months left on our contract. They said the notice that it will be renewed was on the bottom of the bill the month before. As a business that uses direct debit and paperless billing (which Verizon incentivizes with a monthly credit) we never look at our bills unless they are uncharacteristically low or high. This is a way to get more money out of their customers and their lawyers have written up all the answers to any questions asked to customer service. They said the FCC doesn't NOT allow this.

I have been contacting Verizon for 30 days- non stop. I have been on hold for 1-2 hours at a time. My phone line has been down and horrible WiFi. I cannot get anyone to assist and come out to help. On hold now. They take your monthly payment. With no customer service.

I am experiencing slow internet, frequent and sudden internet drops, and I can't change any of the settings. The Fios app gave me errors every time I tried to run the troubleshooters. After a struggle I finally got it to connect to an agent. The agent tried to sell me the newest router, as the old one was now out of date. Then, my phone, which had been on T-mobiles 4g LTE network, decided to connect to the momentarily available wifi which dropped me from the chat with the agent. Now I have no wifi, no agent, and no patience with a company that is clearly throttling older devices because they just released a new one. This company does not deliver on their promised speeds. I'm getting less than half of what I pay for on a good day now and they tell me that they have no reported outages. Most of the troubleshooters on their app don't do anything but bring you to a "Null" page. It's truly terrible service and Verizon doesn't care.

I turned my TV on and has a message to call them. I called and was informed my service was shut off for non payment. I said, "What are you talking about." They said I had a balance of 487.00. I said how a payment was made September 1st. They confirmed that it was and said, "You have an outstanding bill for 487.00." Somehow 135.00 month bill is now 487.00. The morons at Fios can't even give the same amounts. The 1st moron said 270.00. The second said 487.00.

(we need the internet obviously). We have received a new set top box... Still didn't work. Next we received a router. Still didn't fix the problem. Yesterday we had the outdoor box replaced... Ok cool. It works now. I was told to contact when problem was resolved for a substantial credit for services not working.

Verizon FiOS and the Covid-19 pandemic. In our 55+ community I wanted to be the first to sign up for Verizon FiOS so I applied over the internet in early December. The advertised rate was $39.99 per month & order online to waive the $99 setup charge. So I placed my order and this is when hell began, surely not the free Disney offer suggested.

I am still in shock. I disconnected my Fios account in Essex MD in May 2020 and moved out of state. My balance was 86.00, final bill. Could not return equipment because of covid. Finally on a trip back to Essex MD, my husband dropped off the box and equipment, in Sept 2020. I got a bill for $352.35!! They say because I didn't stop service until September! The rep didn't believe me that service ended in May!!!

I originally tried to contact customer service and was told I would be called back in an hour. Three hours later the phone rang. Then I took the time to set up an appointment. The phone rang on time, then I was put on hold for over 30 minutes before I hung up. Horrible!

I placed an order through mobile app - Verizon Fios for change of service (move service to be address) 13 days before change - I got confirmation on mobile (have screenshot), before few days when I called and make sure they said order not there and I’m using app. It’s my problem if their system does not show order it seems. Now I end up creating new order and that still failing and called support again. They helped me but I did not get same offer as a internet user (have screenshot of that too). And top of that support said it will take extra week as new order and now I need have family/friends stay at new home with extended vacation or leave early due to no internet. Never use Verizon Fios app as you won’t get support.

1. You will be tossed between the sales team and tech support team for NO reason. Every time I called Verizon customer service number 1 (800) 922-0204, it has been the same situation. You probably should block your calendar for the whole day to deal with an issue that no one will own or take time to understand. 2. A salesperson complained about the tech team and asked me exactly what can she do :)? And DISCONNECTED the call!! All my experiences with FIOS customer care/tech support shows that they are either not trained to deal with customers or are not skilled enough to troubleshoot issues.

I wanted so bad to have a good experience with Verizon FIOS. I switched from COX after 20 years. I actually had good service with COX but they kept raising the price. FIOS had a deal too good to pass up. They were so easy to get in touch with prior to the switch over. Once I switched and had a problem with one of the boxes I had to call customer support. Hours on the phone, no call backs as promised etc.. While on hold for over an hour I tried the online chat support which was slow as well. Eventually someone answered the phone, and gave me opposing information from what the Chat person said. I did schedule someone to come out between 12 -2:00. Of course they did not show. I dread calling back to reschedule because it becomes an all day thing. Get it together FIOS. For years you sent me offers, and had people knock on my door to get me to switch. It's much easier to keep a customer than get a new one.

Worst customer experience ever. Would not even give one star but had to since it was the only option. Placing a new order is a nightmare especially when you are talking to someone with a thick accent. When you get past that phase, you get to know that there is no Fios availability - despite the Verizon website confirmed availability for your address. Now calling a tech to install the fiber optic is another nightmare as the customer tech rep cannot do that because their end of the system does not let them do so. So cancelling and reordering is the only option.

I been with Verizon for over ten year, back in April during Pandemic I was on line, saw Comcast has promotion in which most of my are IT and they prefer Comcast internet because the speed more stable for streaming than Verizon and I compare the price and speed with Verizon. Their window pop up from Verizon customer service for chatting, he offer me will increase my speed for the same price plus sign up auto payment take $149 off for insulation, but will have Verizon tech to come in to just the wiring, since I been with Verizon over ten year waive $149.

I have been trying to get thru to Verizon for several days. Currently, I am on hold for 1 hour 42 minutes after getting a rep who had to switch me to a different department. Over the 12 years we have had Verizon, it has been one frustrating situation after another as our bill increases. The service is horrendous and the few times I have been able to get to a rep it's just exhausting as they read from their scripts trying to upsell. Most of the time I use the online app but I cannot due to my account or adjust the plan online. For the fees they charge, the service is nothing more than a scam.

On 08/10/2020 I was not able to reach someone at the Tech Support Dept. with long wait times more than 39 minutes on the line without success. Every time I called back and speak to a live customer service representative I was offered to have someone to call me back at a later time, when transferred to that option it was just getting disconnected.

I was transitioning to another carrier and didn't ask to be put in another contract and when I called to cancel I was advised that I was in a contract and had to pay $300.00 or my bill would go to collections. Spoke with the manager also and couldn't get a decent solution. I will never come back to Verizon Fios. They are too expensive and their customer service is not the best - they didn't even try to get me to stay with them. So long!!!!

I have used FIOS as a service for over 2 years now. We have enjoyed a good relationship until now. It is sad that FIOS chose to double bill me for a period during the Covid lockdowns and since then sent the claim to a collection agency without prior notice to me or even trying to reach out to me to sort out their issues. Clearly the company has leadership issues. I am looking for another service provider.

We have been Verizon Fios customers for a while. We upgraded our internet connection few months ago to gigabit (2 people working from home). We have experienced lot of issues and can't get a live person to speak with. I have called several times. Their automated online system only has few options to report. The chat option has very long wait times or the system kicks you out. I was waiting almost an hour on Friday to talk with support and online chat kicked me out. I decided to call right away 8am the next morning when they opened 95 minutes later I gave up. Least Five houses in our block has the same problem with Verizon Fios. The internet connection drops constantly and the speed is very low. Today I tried to watch a movie and got a message that the broadband speed is too slow and I need to watch the movie later. So, I am paying for a gigabit and technical support and I don't get either.

I cancelled my service with a balance of $200. Verizon said it was okay to make payments. When the balance was down to $50 and two days before I paid the last $50, unbeknownst to me at the time, they reported the $50 balance to the credit agencies. In my conversations with Verizon after the fact, one of their representatives actually left me a voice mail agreeing that this matter should not have “ever hit” my credit report since I was making payments as agreed. It was apparently done by an automated system. As he also stated in the saved voicemail message, the representative recommend to his supervisors that the negative information be removed from my credit report, noting among other things, my excellent payment history over the years I was a customer. His supervisors nonetheless REFUSED to follow their own employee’s recommendation or assist in any way.

For a company who charges as much as they do, it's amazing how many hoops you have to jump through in order to get an actual person on the phone! Strange though, lol when I finally said I was canceling my account, they were able to transfer me to a live person asap! I spent half of my only day off being put on hold and forgotten about, being given wrong information and re-routed through an automated system that doesn't work. As soon as I find a company that I can purchase internet only services from, that's decent, I will never give Verizon another dime.

I took Verizon FiOS internet and after a week internet not working and I am trying to reach customer care since 10 days. I schedule cal back and I got call back after one days. When they call me. They said wait some representative will soon come. I waited for more than 60 min, no response. This happen two times. Still I am struggling to contact them.... Horrible and complete frustrating service.

I signed up to this site solely for the purpose of rating this app. I refuse to believe that Fios app has the 4.5 rating that it depicts on its site and I am just so tired of these dishonest and untrustworthy reviews. I have been a Verizon customer for over ten years. I write this review solely about their app. You CANNOT watch your shows without experiencing some sort of error message that kicks you out of the program. I have experienced this issue now on three iPads I have owned and now on my Samsung tablet. If you are lucky enough to access any of your dvr programs, as soon as you try and fast forward and/or rewind there will be some fatal error. I despise this app and am sickened at the fact that I spend $200+ /month and can’t watch a frickin show while I work out.

Apparently now instead of just turning on the internet over the phone, they have a policy to increase the risk of their customers and their techs of getting covid by requiring their customers and techs to be within 6 feet for something that could be done over the phone. They have decreased call hours instead of increased call hours to increase the chance of their other employees to getting covid. Logically any company would increase call hours and have most people work/do their job from home and the ones that had to go to work would spread out between offices and cubicles keeping 6ft apart. Instead they decrease call hours to increase exposure, sounds rather backwards. They increase your risk by requiring you to be within 6 ft of someone who travels.

The grass is not greener, you would only come face to face with true incompetence when signing up with this company. The only reason to switch is to only gain an appreciation for what you already had. Customer service, false advertisements and their techs are the fall of the company. It's on day 4 with no connection and it is allegedly due to a bad installation done to a neighbor.

So....being a long time Verizon customer I did the call back feature to get assistance to replace a Set Top Box.. Left a number to call back around 11Am.... Got a call around 4:58 pm just to get put on hold for 2 min and hung up on.. Office closed at 5pm... Horrible Company PERIOD.

Verizon ran temporary line (500ft) that runs from my property to my neighbor's property to connect the network cable outside of my neighbor house. There are children that plays in the street and can easily hurt by tripping over the cable. I informed Verizon tech but no concerned showed. We have been having issues with our Verizon service for over a month now. My wife and I spent over 20 hours on the phone past few weeks waiting, due to "longer wait times" only to be told someone would have to come out to fix our service. Last 3 repair schedule was no call/no show. I waited again on the phone over 40 min and was on hold for 10 to 15 min and representative hung up (happened few times with other represent). I'm not sure what to do at this point. Under the current circumstances, I am working full-time from home. This is now costing me time and money.

We have been having issues with our Verizon service for over a week now. My wife and I spent over 6 hours on the phone waiting, due to "longer wait times" only to be told someone would have to come out to fix our service. We waited again on the phone and were told they would have to call us back. We have now been waiting since 1000 AM this morning. It is now 5:30 PM and still no call. Under the current circumstances, I am working full-time from home. This is now costing me time and money. Still waiting. DO NOT USE VERIZON. We also found out that when your contract ends and they switch you to month to month, they do not tell you that they stop your line maintenance service and if you have an issue, YOU have to PAY.

Don't sign up for FIOS at more than one address. I just spent 1 hr 53 min talking to eleven (!) customer reps to get my second account set up. Same customer, same name, some contact phone number, same billing info. But Fios makes you create two separate accounts. And you have to use two different browsers, because the cookies keep pushing you to the old account.

I got a Verizon internet service for my mom and they are trying to rip her off. They first told her she will be getting a free installation and they still charged her for that in her monthly bill. We returned back their equipment and they still charged her for that. We set up auto pay and they still charged her a discount they said she will be getting. When I called to have it corrected, they told me the customer rep who said she will be getting those discounts and waive fees did not note it down.

We are former Cox customers, we decided to try Verizon again. We left verizon because their phone help was horrible. Long phone wait, with horrible service. We are trying Verizon again, and right away, we are not happy. We were charged an initial set up fee for 99 dollars. They let us know after the fact, that we could have saved this fee if we registered online. This change could be a big mistake.

On the TV one day it offered a free upgrade for $1.03 monthly. Subsequently the monthly bill increased by 40 dollars. Tried to call and got transferred 4 times than hung up on. Went to the "chat box" and was told the billing could not be adjusted on a weekend. Overall wasted a lot of my precious. It looks like a classic "bait and switch" followed by lots of work to have it undone.

Our internet went down in the evening on 6/27. We decided to wait until the next morning to call it in and scheduled the earliest appointment slot we could, which was 2 days later, on 7/1. The internet worked for half a day, and then broke again, but the ticket was already closed by this time. So we had to schedule another appointment, and we chose the earliest we could on 7/4. On the day, just a couple hours before our appointment, we get the call that they don't have enough people that day and needed to reschedule. So I let them reschedule us to 7/6 evening from 5-7PM.

Verizon Fios is the WORST, well, I know Spectrum is worse but Verizon lack of customer service is just as bad! I moved to Williamsburg, Brooklyn 3 years ago and had only 2 options, Verizon OR Spectrum. Obviously I chose Verizon (even though I'd switched cell service to ATT 10 years ago because Verizon reps and customer service was bad then). Three years ago they sent out an incredible installer, everything worked great :). However when I moved apartments (within the same building), they sent out an extremely obnoxious installer whom I wanted to throw out of my apartment. I called customer service and complained and did receive (after 2 hours on hold) a rep who apologized for the installer.

Verizon service will keep billing you even after you end the service. Beware. Keep a record of every time you call them to cancel because they lie about dates, I even sent my box back UPS, and they said that I didn't cancel even days after that, trying to explain to the representative then how could I have the UPS information if I canceled after I already sent the box back.

Moved the service, returned the equipment. Waited whole day for installation, Tech Did not show up, no emails, no text. Then Customer service: Oh we cant install until unknown date but Dec 2020 is probable Date! Really you want me to wait for 6 more months until tech can come out! Then called to cancel the pending order, after 8 hours on phone and chat time wasted was able to cancel PENDING order. Then old Account is activated so spent another 4 hours on chat line and phone to cancel the old account! Also I got bill for not having service!! Really what was month to month service for. Your equipment is back, your service is not active, you cant even install new order, still send me bill for. VERIZON NEVER EVER AGAIN IN MY LIFE.

We have been with Verizon for 2 years, and pay for the following services; Landline, 1 Gig Internet, Cable package and Cell phones. Verizon cell service has never been good in our Chevy Chase neighborhood, so Verizon provided us a cell booster for our home that works off our Verizon internet service. This helped but our cell service is still not great.

I was a customer of Fios, I called up to move my service however due to the location they were not able to provide at the time. I called to disconnect and was advised that the contact penalty would be credited back once I returned the boxes.... Well now they charging me $260 dollars... Supervisors take no responsibility.. That’s after 2 days of calling... utterly pathetic customer service. Worst I ever saw or dealt with.

Verizon FIOS has horrible Customer Service - they don’t care about the customers and ruined my credit when I cancelled service over $50.00. My final balance was $200.00, they said it was fine if I made $50 payments. I made three payments and right before I made the 4th, in violation of our agreement, they reported my unpaid $50 to the credit agencies. I called Verizon several times and they couldn’t care less and refused to do anything about it, but were happy to tell me it would remain on my credit report for 7 years - even though the balance at that point was $0. Wanted to buy a house, but interest rate went way up thanks to FIOS ruining my credit (over $50), making the interest rate on a mortgage go up substantially and resulting in the new house being unaffordable. Delete Share

Mom died... She had two cable boxes and phone... I moved in house.. Wanted to cut off one box and phone.. Told me I couldn't and I would have to continue Paying her $210 bill instead of getting $139 everyone else pays.. I'm canceling as soon as Philly reopens.... What a disgraceful company.

My family and I I have been a Verizon customer for over 20 years, both with Verizon Fios and Verizon Wireless. I moved in November, and called to let Verizon know that I would be ending my service. The person I spoke to confirmed I was now cancelled and gave me instructions to return my equipment. I did so, but noticed that I was still being charged a month later. I called back in and was told that no cancellation was put in and that I owed that month's bill. I asked them to conduct an investigation, because again, I am a Verizon wireless and Fios user, and they refused. Since my account was cancelled, I still had a remaining balance. As I worked to dispute the claim, my (now closed) account was put into collections, because it was closed with a balance.

This review is for my experience with using Verizon Fios (internet only). This horrible experience started when I signed up for Verizon Fios back in December 2019, right away I experienced connection issue with one of my devices. Contacted support, spent hours trying to fix the issue, then I was told that the problem could be my router that I purchased outside of Verizon. Went to the Verizon store nearby and bought the Verizon Router. However, even with the Verizon Router the issue still existed. So I returned the router the following day.

I called Verizon Fios several times in 2020 and every time I have been lied to by their customer service representatives. I spoke with a supervisor by the name of Mr. ** on 02/03/2020 and he promised me a new plan with a rate of $226.94 per month. My bill has never been $226.94. Every time I call to complain I get the run around and am told some difference reason for why my bill is not $226.94. I would not recommend Verizon Fios for your internet/cable/phone needs. They will lie to you to get you to sign up and then treat you poorly.

This company is an absolute joke! Be warned, if you can get service through another provider, you are better off. The customer service you will receive through Fios is a nightmare. It took me 6 hours to get an order placed, having to use online chat, their website, and their customer service line. Multiple orders ended up getting placed because they couldn't figure out what they were doing.

Incompetent in the extreme, useless, liars who almost always will leave you after a service call worse off than when you started and they think they can wipe it all away with "I'm sorry" after "I'm sorry". Scary to say am going to switch to AT&T for phone and DirecTV because these jokers are consistent at being awful to deal with. Wireless regularly disconnects from router, and the fixes are worse than accepting the problem.

I have been a long-time user of Verizon, first with my landline then with internet. I have had nothing but problems - a lack of reliability with their internet service. I have been on the phone to their customer team in India I don't how many times; I have had technicians look at the problem first hand, tinker with this or that and pronounce the problem as solved for ever more. Verizon seems completely oblivious to my needs and now looking at other providers but fear that I may be jumping from the frying pan into the fire. I suspect there are not Great and Wonderful and Reliable providers just average to poor service providers. Sad.

If you sign up for Verizon never accept any additional services even if they tell you it is free. I signed up for Verizon last year for the triple play bundle at 79.99. I did not, nor do I now, use the TV or phone, but I was assured that it was the same price as the 1G internet alone. They sold me on a free 90 day trial for upgraded tv with the assurance that it would be easy to cancel after the 90 days. I received an e-mail after the 90 days and logged in and selected the only option that said it would not increase my bill; there was no option to opt out of additional tv services and notice was given that selecting the option would change my service so I was no longer on triple play. Three months later I discovered that the new option was charging me almost double the initial price.

Great internet, mediocre installers. I am being as honest and as thorough as I can be about my experience with Verizon Fios. What I really like about FIOS:

I signed up for Verizon almost two years ago. I thought good price and we had services before and no issues so why not go back? Big big big mistake. I’ve called customer service at least 25 times, used the customer service chat probably the same amount of times and the problems I have are still not fixed. The Tv picture freezes every 5 minutes. And won’t unfreeze unless you change the channel and go back or reboot the receiver box. It says the WiFi signal is low. Well the box doesn’t run on WiFi. Not sure why it still says that.