Verizon Fios Reviews

Incompetent texting chat service that constantly disconnects and starts over with a new agent. I must have chatted for 3-4 hours having to repeat myself and catch the agent up to speed. When I finally just called them, they gave me a quote that was so far from the original agreement. Now I've been charged $180!!! more than my bill is supposed to be. I'm convinced it's because they're outsourcing everything to other call centers and "utilizing" AI in their service center. It's so frustrating, I'm never using Verizon again.

Verizon is LITERALLY the worst company that has ever existed. Total scam, stealing money from customers, the WORST customer service that can never help always for some pathetic reason. Take money easily....but money owed..... NEVER will see it again.

Verizon Fios is the worst company I have ever dealt with. It is greedy, offers poor service, and has terrible customer support. Their representatives are unable to resolve issues. I finally gave up and canceled my Internet, cable, and landline services after they replaced a defective DVR and then added about $50 to my monthly bill—for the exact same service I already had. Even after canceling, returning all the equipment, and receiving no services, they continue to bill me. Fios is truly the worst. My advice: don’t even consider signing up for Fios or Verizon Mobile. I had even worse problems with Verizon Mobile, which took me months to resolve.

I have been a Verizon Fios customer for over 10 years, and my experience has gone from reliable to extremely frustrating. When I was on the 100 Mbps plan, service was stable and worked as expected. However, after upgrading to 300 Mbps and eventually 1 Gig, performance actually got worse. Since the upgrade, I have regularly seen speeds as low as 0.2 Mbps on a gigabit plan. That is completely unacceptable.

Horrendous customer service. Fios will promise you promotional offers to convince you sign up and then make it difficult if not impossible to get them including gift certificates, boom box etc. This is a textbook case of fraud since a customer rep told me that many customers had the same problem. I condemn this fraudulent practice on Verizon's part which calls for a class action lawsuit to be filed against Verizon.

I signed up for Verizon Fios home internet a few months ago, and it has been the worst service I’ve ever experienced. My connection drops nearly 20 times a day, and despite spending hours trying to fix it, nothing works. I deeply regret leaving Xfinity, which was far more reliable. Fios has caused me unnecessary stress and disrupted urgent tasks—like printing important documents—leaving me frustrated and disappointed. This service has been nothing but trouble.

I had a faulty internet router that provided terrible intermittent speeds for seven months. After countless conversations with an AI chatbot, I finally managed to get them to replace it instead of just attempting to fix it. Now, I've been facing a five-day outage. Since I work from home, this has meant no work for five days, with the service provider postponing the fix date each day. The service and reliability have been terrible!

What followed was a nightmare: 9+ calls dropped or disconnected. No callback. Reps promised follow-up and vanished. I was eventually blocked from calling in — system said, “We are unable to take your call at this time.” The website forced me into an unauthorized Twitter/X registration and now locks me out, saying my email is already in use. No working support email, no ticket number, no resolution.

After paying for 11 months and going in 4 times because the internet service was not working. Was given new equipment to try, they called back office, but nothing worked. I never got a phone from them, returned my equipment to them, was repeatedly told I had no contract and could cancel at any time. So I did after all this trying and still no reliable internet. Got a bill for $655, cannot open myVerizon app or online because my phone ported out, 'customer service' is an a.i. joke that doesn't even slightly understand the problem - wasted a couple thousand on bad internet service and instead of refunding me, they're trying to charge an additional $655~?? So ya, my bank will be rejected that as an unauthorized payment and after wasting half an hour waiting for a robot to figure out what is going on, I'm done.

We recently canceled our Verizon FiOS home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for the entire month with no proration—even though we canceled well before the billing cycle ended.

I've had Verizon internet service for two years, periodically I'd call to see if the rate was going to increase, so I got my bill preview and the rate increased by $5.00. I was NOT informed of the increase and I was not happy. I search for affordable internet service and I got one. After I got the equipment and installed it, I called Verizon on the 9th of this month to cancel my service with them. The service that I had was not under a contract and I believe I canceled before within the time before the next bill was told. Meanwhile the internet billing is suppose to be billed on month in advance so therefore my July bill was paid in June, so I was told that I would have to pay the full amount (that I already paid). I said that I won't be paying a full month bill for 9 days.

Just HORRIBLE. Their new boxes cut in and out repeatedly and then have to reset missing 5 min of a show during the process. Recording is NOT intuitive at all and it came with NO instructions. Time to cut the cord!!

I’ve been on hold for 1 hour so far for help with my internet! What the hell is going on???? Almost $300 a month from I’m sure almost everyone who subscribes to your service ISN’T ENOUGH FOR A TEAM OF CUSTOMER FOLKS??? Your automated system asked me if I HAD ELECTRIC! If I didn’t I would have called the electric company!!!

Has anyone had problems upgrading to Verizon’s Fios new system? It is a steep learning curve. I have 4 TVs. Two of them are fine. One TV requires me to push the input button repeatedly to access the cablebox icon. The 4th TV claims there is no internet connection, even though everything else is connected to my network. This is a real PIA!! I’m ready to switch to Comcast.

Just got Verizon Fios installed and DVR not working. Tried calling 2 times, no one picks up. On hold for 2 hours. Tried text chat. They said they are working on it then disconnected the chat. Still not resolved.

I was approached by Verizon Salesmen outside of my house. They asked how much I was paying with present provider, stated $157. They stated that they could match, they proceeded quoting for over two hours going back and forth with their office, their tablet going down. Anyways, they came back with $ 173 with triple play after all discounts, with free Netflix, 5 year fixed price and gift cards. Sounded great till I got first bill quote, right after installation, bill was $236.97. I immediately called to question bill, told no free netflix and I have to apply to different programs to get the discounts. Too much of a headache, so I cancelled. I received a prorated bill of $23.64. I tried and still trying to have that cancelled, for the principle of it, but their customer service is adamant that the bill is valid.

Verizon FIOS TV is TERRIBLE! We experience intermittent screen freezes, complete outages with the error “VMS Service not available”, and the absolutely TERRIBLE Google software. What moron thought that this Google software would make FIOS TV great? The customer service is also terrible, but that's how it has always been. The automated customer service is the worst! I’m looking to quit Verizon FIOS after using it from its initial rollout.

Loudoun County, VA. We have lost service twice in a month and they blame it on our cheap plan when we call, trying to upsell. But we have no Internet, speed is fine unless it's raining. Which they say is impossible. They wouldn't send anyone out to investigate that... But the two outages lately (the first being wire cut by construction down the street), the second we don't know yet, would apparently be fixed if we spent a hundred more a month... For speeds we don't need.... Anyway 5 hours of AI hanging up on me before a real person. No thanks, I'm done. Switching as soon as the competition can get installed. Calling tonight. They can't be worse.

We only had Verizon Fios for a few months and now it has been almost two days that the internet is slow. Called CS, after a useless half hour dealing with IA generated CS, I was connected to an "agent". The guy acted petty and in more than one occasion sort of treated me like I was dumb for not getting what he was saying, while in most of occasion he did not realize that I was doing exactly what he was asking. At some point I was like: "maybe is better if someone comes and fix things in person", he was like: "no, no we can fix most things via remote"... In the end he couldn't fix a damn thing... But kept acting rude.

I’ve been a loyal Verizon Wireless customer for over 20 years and always received exceptional service—until now. When I got an offer from Fios, I made the mistake of trusting that same level of service would carry over. I left a perfectly good internet provider based on my past experiences with Verizon, and it has been nothing short of a nightmare.

It took months of frustration, multiple disputes, and three separate complaints (FCC, CFPB, BBB) before Verizon finally acknowledged and corrected an error involving equipment I returned in December. Despite repeated assurances from customer support that the issue was resolved, I was wrongly reported as delinquent to all three credit bureaus — damaging my near-perfect credit score.

Verizon Fios sent me a link to pay my last bill and then literally made it impossible to make the payment through that link. When I called them they sent me to THREE places for my cell phone service who could not help me with the FIOS service in whatever country they have their customer service to pay the final bill prior to finally sending me to the U.S. service call center where they charged me the extra $3.50 to pay the final bill. Don't get FIOS. They are a total hassle and rip you off.

Verizon FIOS is the worst internet provide I have had. I have been billed incorrectly since day one and have submitted multiple trouble tickets with multiple representatives to correct the issue over nine months with no resolve or update. Do not waste your time with them as they will incorrectly bill you and not honor promotions used during sign up.

I'm a loyal Fios customer for TV and internet since 2012. I received an email stating that they are changing the boxes and I will need to get the new box, but would need to pay more than I'm already paying a month. I was like, "No way am I do that," so I let it go. A few months later in Dec/Jan, I was sent a letter in the mail that they were sending me the new equipment and it wasn't going to affect my current bill and I would just need to install it. I didn't receive my equipment till march. Complaints I have about the setup:

Woke up at 5am Monday, found that Fios was down. it’s now 11am Monday and Fios is still down and being reported that it will be down till 1am Tuesday. That’s an entire day without service. For as much as Verizon charges and the amount of outages they have, I urge anyone with alternate options for internet to choose those over Verizon.

I've been a Verizon wireless customer for over 20 years and received exceptional service for those decades.. I received an offer from Fios.. I gave up my perfectly good internet service from a competitor based on my previous experiences with Verizon.. It has been a nightmare.. They promise you perks and offers to enroll. To date, I've had to call 3xs (an hour + each time I called) because the billing has yet to be correct.. each time I called they'd offer me a new perk.. Called again today, they are telling me that they cannot give me these perks as it was not part of my offer and I have screenshot confirmations of these offers.. Folks if you have something good, don't give it up.. This company has no integrity anymore and does NOT honor their offers.

Internet installed on 17 Apr 2025. Internet working at end of install. Internet not working as of 24 hours later 18 Apr 2025. Internet is crucial for my work as a physician and for care of my elderly father with instant alerts regarding falls / other adverse events instantly sent to me via Internet. Verizon rep tried to get me service same day and could not. Disgusting level of customer service from Verizon. Installed literally 24 hours before and no remedy!?!? I will be demanding a MASSIVE credit to my account.

They advertise and we pay for gigabyte service.. I checked recently and randomly on Ookla sites for speed test.. We barely get 2 Mbps down and 0.9 Mbps up. $600 a month for home phone and internet. Scam! They got us locked for a few more months.. Oh and we've had a repair on the schedule for 2 days. 2 days someone home waiting.. For a no show no call. Absolutely worst customer service. It's unfortunate Cox and this garbage is the only 2 choices we have. If you're in an area that has better options.. Choose them.

I was approached by a Verizon salesperson who promised I’d get 1Gbps Fios internet for $40/month, locked in for five years after applying for a teacher discount and other promotions. I confirmed this in writing with the rep, who told me to wait until after installation to apply the discounts — which now feels like a deliberate delay to stop me from discovering the truth until it was too late. I canceled my previous service with Spectrum (which was $70/month for the same speed), returned their equipment, and had my home rewired for Verizon. After installation, I learned that the promised price was never valid. I’m now paying $74.99/month — more than I was paying before.

I am filing a complaint with the Maricopa, Arizona Verizon store. I went in to ask some questions on setting up texting since Verizon disabled their text app. The Associate Crystal said since my wife and were customers for over 11 years, we can have new Phones for FREE! I asked a lot of questions to make sure there were no strings attached and Crystal confirmed they were absolutely free. After my wife and I said ok, Crystal then said that I would have to pay the taxes on the phones and transfer fees. I paid that. Crystal also said that there would be 10.00 added per person phone. I was paying 137.00 for both monthly which meant the new bill would be 157.00.

Works on my TV, although extremely expensive - paying $314 per month. On multiple occasions when trying to access services remotely was unable to log in. Record UN and PW, so those are always correct. "Forgot Password" usually doesn't work. Last time, I called FIOS tech support. Spent nearly an hour. They were unable to help. Temporary PW didn't work. Canceling. Going to Hulu or other service.

Absolutely terrible now, the new boxes and remotes are so awful it's off the charts. I would give it a rating of about one out of 100, the worst downgrade I've ever seen out of any company in my entire life. Every single feature and option is now impossibly difficult, you can't just start something over. Fast forwarding is extremely slow, there's a lack of buttons and ways to get the screens, every single thing is an extra click, you can't use two remotes in the same room, the list goes on and on. It looks like a result of cheap offshoring with absolutely no regard to their paying customers. Verizon is infuriating. I'm so sick of this company, they have only gotten worse over the last decade.

I had a problem with my new flat screen tv 50 inch 4k smart and could not get my cable box to work. Called service and they tried to guide me through and did a great job. Finally they found the problem on their end which was the cortex wire and sent a technician out the next day. Technician solved the problem. Thank you Verizon for a great job 👍

Verizon is a master in bait and switch. They lack clarity, transparency, and full disclosure; in other words, they lack integrity. If you have a wireless and Fios account, they state you can qualify for a discount at one of these two accounts. They tell you that you will get a certain discount, but they don't tell you it will ultimately jack up your price after you have applied for the discount. This has happened to me twice. The first was when I applied for a discount with wireless for having a combined account with them, a mobile and home. What happened next was that they applied the discount but took off another discount in the same amount. Also, it impacted my home account discount and increased my fios price by $10 after taking away my loyalty discount in my home account.

A complete disgrace. This cable stuff is akin to a monopoly. After a routine installation upgrade (with a great technician) I called the CSR telephone line with an issue. The HBO Max had not been added and Netflix tried to enroll me at an extra cost before Fios got to it. That confused me. I called the DREADED CUSTOMER SERVICE LINE. I asked the charges be taken off. Instead she removed the new features. After bungling around for 15 minutes she said it's taking too long and she's get back to me tomorrow. That means.... goodbye for good. I never heard back and now I have to start over. The other cable companies are just as bad or worse. So I'm stuck calling them again.

3 hours of chatting with the CSR and because I was not given an answer I was blocked. For being a customer for so many years this lack of customer service is appalling. I've had my plan for years which is no longer available. I get that. My discounts/credits have no expiration date (see picture) but they changed it without notification or a reason as to why. All of this over $5 which absolutely can and should be fixed on their end. Now I'm looking at other companies over this. So sad Verizon. Please do better for your customers who have been loyal to you.

I have been a Fios customer for a few years. I recently moved to a new apartment and moved my service. I noticed my first bill was over $30 higher than it should be, so I did the online chat. I have a physical letter from Verizon saying my monthly bill will be $64.99. The letter lists all the discounts. Verizon will not honor my order discounts. They're basically telling me too bad and that I'll be paying $89.99 per month. They were blaming the discount discrepancy on a glitch on my end. That's not even a thing. I have an email and letter from them stating what my rate will be. I'm going to file a Better Business Bureau complaint because their deceptive pricing scheme needs to be reported. I also put in an order for Xfinity. I don't like Xfinity either, but I'm switching on principle.

Worst customer service model in tech history. Called in because remotes were not pairing with box- the call transfers you to a chat and hangs up the phone. You chat your issue to one person- then they try to upgrade you, then they transfer you to someone else in the tech side. Then the tech side is very few and far between - and when they realize that you have been with the company since they were piloted in the area- They tell you the resolve is to get a new remote free of charge (in the chat).

I originally subscribed to the 1 Gig plan, and that was pretty good. Reliable and fast. I eventually decided I didn't need as much speed, so I switched to the 300 Mbps. It has been a disaster. Not because it's not enough bandwidth, but because it is incredibly unreliable and frequently doesn't work at all. Most days I log onto my first Zoom call connected to wifi, have trouble hearing and being heard, and then immediately switch to my phone hotspot. My phone hotspot is more reliable than this 300 Mbps plan.

I would like to inform all who are interested in purchasing FIOS and renting the equipment that they will charge you an additional fee the month even after you cancel your subscription and return your equipment without informing you when you cancel. I was only informed and asked if I wanted to transfer my FIOS account to another address but was never informed that they would charge another months service to me for $79.99 and I had already moved out of my home and sold it to someone else as of 11/1/24. I was only advised after they charged me that there will be no refund of payment even though I was not only not living there but I wasn't using the service anymore. That's called STEALING. What a crock! The supervisor told me to read the fine print next time.

Fios salesmen won't stop coming to my house. I've asked them 5+ times to stop and every time they make a big apology and say I'm "off their list". Then the next month they come back again. They ring the door at inappropriate hours. They're awful. Because of this, I will never buy Fios services out of spite.

I looked up FIOS Reviews and A.I. says 95% for product and 77% for customer service. There is no way in the world they score this high. It is truly exhausting trying to communicate with them. CHAT these people have multiple chats going so their response time to your questions is extended wasting your time. They give answers like "It is that your cable is Loose", What caused you to come up with that conclusion, because all of my cable connections are as tight as when the installer left them? NO ANSWER from fios. Let me set up an appointment for a tech to come out.... 8 minutes go by, I ask, "Are you still there...." 2 minutes, I still trying to find an open slot.... Bologna, he is twiddling his fingers.....Is there an American working at FIOS Customer Service on the weekends????

The AI system that answers the phone does not understand english. My tv said I needed to change the modem and set boxes before 12/15 or I would have no tv. What a waste of time. Added commercials, nonsense but no change - still 5 G had to change parameters all over again. And the contract that I had to sign was no longer available after the installation??? And for this I would pay $10 extra a month. Now waiting 1:32:19 to speak to someone. This is the customer service they provide and for this I pay monthly.

Updated on 12/05/2024: Shortly after my review posted, our two favorite channels were back in the lineup. The landline issue resolved itself also, although it happened again. Although we save about $100 a month with Verizon vs. Comcast, we're apparently getting what we pay for and will probably go back to Comcast.

I live in Philadelphia, PA and am disabled on a fixed income. Sadly, there are only 2 cable providers here - Comcast and Verizon, both of which have massive complaints. Verizon CHARGES FOR CUSTOMER SERVICE, MAKING A PAYMENT ARRANGEMENT, OVER BILLS ... Their "customer service" is all in the Philippines. Chat times are always AT LEAST 30 MINUTES. They drafted my checking account early, after asking for deferred payment, causing me to be overdrawn! FILE A COMPLAINT WITH THE FCC (Federal Communications Commission) - free and easy! They respond to those! And, TAKE SCREENSHOTS OF YOUR CHATS AND RECORD YOUR CALLS! ;-)

I have been a Verizon customer for many many years from Ma Bell, NJ Bell, Bell Atlantic and Verizon. Recently in the last 6 months my internet would not work properly. Called them and they said the router I bought from them was outdated and I needed a new router. Which I would be billed for monthly, my bill has gone up $60.00 per month and being a Senior at 71 years old I can not afford that, for services I do not use, I called again and cancelled TV and Internet, thinking and being told my bill would be cut in half. I just received a text message my auto pay was billed $164.63 for the month of Oct, 2024. I cancelled over half the service, upon calling again was told they bill 1 month ahead SO THEY USE YOUR MONEY FOR THE MONTH...Unfair practices.

Ok So our Remote is broken. Went to a Verizon store to get a new one. No help. Told to call 1.800.Verizon. Went home. Called to order new one. Went through all the steps and confirmed to be charged to my bill. At the end recording said unable to process. Tried 3 times. When it doesn't work the recording now says, "On your remote hit menu. Go to customer support." But my remote is broken. Finally went to another TV. Went through all the steps on the menu. Confirmed payment on the menu. At the end it says, "Unable to process your request." My bill is paid in full, etc. This is the worst customer service ever. The Apps do not work nor are the sales people in the stores any help. I've been staying for a while due to this circus. On Monday I am switching our family phones to Another service & getting rid of Fios. Whoever reads this do not use Fios. It's a joke.

Tammi in customer service is amazing! We were moving and there was an issue with our move order where they weren't going to be able to come until 2 Days after our scheduled date. With my husband and I working from home this wasn't going to work. Tammi took the time to understand our situation look to see what the problem was and escalated it. She made sure we had our installation on the date we originally requested! Happy to see there's still customer service reps that take the time to listen.

Updated on 10/11/2024: Received a bill from Verizon that was $117.00 more than last month. We made no changes. Called Verizon to inform them a month ago that THEIR box located OUTSIDE fell and was on the ground. The technician did NOT have to come into our home and used a zip tie to put it back on the post. The same thing happened 5 months ago. I called and was on the phone for 45 minutes as they kept elevating me to "higher up" personnel. I was told Verizon does NOT have any outside equipment so they are going to have a foreman come out to verify that I am being truthful. Our neighbors OUTSIDE box was also on the ground so the technician secured it as well. Verizon Fios has lost me as a customer since they basically called me a liar.

Internet, Trash and I have one TB after resetting router, that’s the number that I’m getting with ethernet connected. I’ve called so many times and all they do is reset it from their side and start working. Numbers are pretty good then as soon as we’re done next day, numbers are back to low.

Do not use or rent or hire Verizon Fios. Verizon Fios is the Worst Company in New Jersey and other Cities in USA. Like also New York. I want to make sure that all my colleagues and friends and Companies in New Jersey and New York don’t use Verizon Fios. I am dealing with Verizon Fios at the moment because they gave me a NJ order and in their statement states how much a month I have to pay. However without me knowing they change the price and they raise my bill without telling me first. Also one of the supervisors by the name of Jones was very rude and none professional and abuse of his language to me as his loyal customer. And hang up the telephone.

I’ve been a Verizon customer for years. I have home and mobile services through them. I recently noticed on my home bill they snuck in charges for Disney plus. I signed up for a free service but know for certain I canceled it after the 6 months was up. So I canceled that and the cable. Even though I canceled it at the beginning of the month (and have not had the services for the past 27 days) they still charged me the full amount at the end of the month. You can never get a real person on the phone. The automated service will hang up on you before you get to speak to an agent. And when you do, their only focus is to get you to buy more things. When I asked about the bill, the agent said I will receive a credit on the next month's bill.. how much? No idea.. Buyer beware here. Verizon is a true corporation only out there for themselves and stealing from their loyal customers.. There are so many other options for tv and internet please do your research before getting locked in with Verizon.

I just want to say way to go!! To Mr. ** And his partner, very professional, nailed the issue, partner brought a new equipment, changed old cable! Thank you for the service! Great people skills. They both went above and beyond to fix my internet and tv issues.

Worst company and terrible customer service. Customer service personnel are not from US and you get connected to someone overseas. It's creepy. People overseas have our sensitive personal information. Service gets interrupted often. Picture quality goes bad often. The remote they gave me is not working anymore and I am made to pay to buy a remote out of pocket. They charge me over 205 dollars a month and I have to pay for a remote out of pocket. A remote that I didn't cause any damage to. They have cheap equipment. Horrible company.

I'll be short as many others have typed their whole stories. FIOS will not let you cancel and will scam you into additional time. Do not allow them to suggest or convince you to use a "vacation" or "moving" option. They will try and tell you it is a good deal, a way to keep your rate, and that you will get a credit. This is not true. I ended up being scammed into 2 months of expensive internet without service when I was living in a different house in a different state and with no equipment. I tried many ways to voice concerns or lodge a complaint but have been ignored for months. Not a trustworthy company and definitely will scam you.

No wonder Verizon stock is in the toilet. My FIOS is down and I cannot report the outage because Verizon says there is no outage. Even though all my neighbors are also experiencing an outage. Plus, the page where you try to report an outage has a broken link. Maybe this is why Verizon thinks there are no outages - you cannot report one.

Verizon FiOS 2024 review in decline. "The last thing that customers don't want to hear is Unexplained overpricing which price gouging. Number #1 issue is the ability and service to maintain a working home line. #2 # 3 Verizon Fios pet peeve, nobody needs to see 5 different TV channels of the same coverage, it's Verizon's corporate waste and mess to clarify a better, more cleaner TV experience for everyone specifically the rc coverage. What a waste Due to the part of Verizon Fios." Verizon Fios is monopolizing and the smartest to fend them off is through calling customer support and leaving reviews and demanding better TV service.

Worst customer service. They do not let you close your account. It is a scam. I've been 2 hours trying to disconnect my service. They want to keep you and steal your money. Serious lawyers should look into a class lawsuit against them.

Verizon throttles their customers, also they are a criminal enterprise. I had signed up at one price then upon receiving service they switched prices. Not once. Not twice but seven times. How on the heck is this legal and why are they still in business when all's they do is commit fraud and extort customers. This is why Americans are so upset these days. Because companies and rich folks like this are allowed to outright rob people with zero recourse.

Installation started May 21 and now it's June 13th and the same Fios wire is sitting in my front yard. A family member of mine fell the other day and it continues to be a safety issue. There is no timeline for completion and nobody is calling me back.

Had my appt for installation today. Only to get an email thanking me for rescheduling at a better time for me a week later. I never rescheduled. I ordered the 2g’s highest internet and apparently the infrastructure is not up and they can’t install. I will be losing my job this week because I have no WiFi. Not one rep told me about this and a supervisor Chris told me the system showed it was ready for installation but in fact was not. Now I’m out a job and Verizon’s only way to fix it is to offer first month free. I don’t know what that’s going to do when I can’t feed my kid or myself. Thanks a lot Verizon. Buyer beware Verizon will lie just to get a sale. Then tell you sorry there is no other option. One rep she told me she didn’t care what the situation was that the installation ain’t happening. How rude and unprofessional. This company is a joke. So ready to switch carrier for my 4 cell phones and get another WiFi company. Verizon SUCKS.

I called earlier in the week to purchase a boxing ppv that’s on today (5/18). The Customer Service rep told me my order was confirmed and gave me a confirmation number. Yet today when I go to watch the ppv, it’s showing that I didn’t purchase anything. Just got off the phone with customer service again and now they’re saying they don’t know why or what happened but I’m unable to purchase the ppv. This is the SECOND TIME that this EXACT issue happened. So now I can’t watch the boxing match that I’ve been waiting months for. Terrible, you guys should be embarrassed.

Signed on for a promotion for home wifi too since I already had the phone. Was told I get a gift card after 6 months of service. I call to check up on the gift card and was told it "expired" because I didn't redeem it in my Verizon email, an email that I never received. Called to see what now and they effectively stated I'm SOL. Worst service ever, then tried to sell me on a new plan.

Never again! Called 2 weeks ago about a downed Fios line on my front yard - 3 phone calls later. I still don't have an appointment to get it fixed. Will be canceling. The worst customer service on the planet.

I “upgraded” Fios service 2 months ago and have frequent delays in speed/uploads. My service is noticeably degraded and the monthly bills continue to increase annually ($150+). Unfortunate that customer service has not been able to provide adequate service for 2024.

When I moved to Riverdale in the Bronx, NY, I wasn't looking forward to having my wifi set up. Happily, the Verizon Fios technician John ** was pleasant, helpful and efficient. He didn't take shortcuts. Before he left, John made sure my router and modem were where I wanted them, and that my laptop, devices and TVs were working. Job done, my stress gone!

I got my wifi through Verizon and set autopay. Second month they start charging 80% more on my bill. Tried to contact and can't get into my account because they said my email they have no record of. IT'S THE SAME EMAIL THEY HAVE BEEN CONTACTING ME ON. Save yourself a lot of stress and don't go with Verizon for anything.

In September 2023, I started Verizon Fios Service to include TV and internet. I had continues issues with channels broadcasting in Spanish language intermittently. I called customer service various times for troubleshooting with no success. I even had a Service Request order at my house. It temporarily resolved the issue however, I kept having the same issue. First on 1 TV, then on all 3 TV's. I was also told by by Representative Crystal on 9/18/23 that if I kept my Service for 3 months, that I could receive a gift card issued on 1/18/24 for $200. Considering that I had continues tech is with my Television coming in Spanish instead of English,

My husband and I live in Philly and had changed to Verizon Fios for internet service. At the time there was a promotion for $200 gift card if we signed up with them as a first time customer. Skipping ahead to the present, we’re moving back to Jersey and unfortunately they don’t have service in the area where we are moving to. The customer service representative stated that we had to return the $200 gift card because we were with them for less than 6 months. What kind of joke is that? It’s not like we’re intentionally going with a different internet company, Verizon doesn’t service in the area we will be going to. But, of course, “there’s nothing they can do” in needing us to return a $200 giftcard they GIFTED us for signing up. Ridiculous. Trust me when I say we’ll never go back to Verizon and we’re definitely not recommending them to anyone we know.

The worst of the worst!!! Now I just had to pay the bill for a month of service as their new customer which I never was. They advertise 1 gig internet speed, but they bring 300 mbps to my apartment. Their technician yells at me that I don't know how to recognize what 1 gbps speed looks like. I show him on my iP 15 pm what the 5G speed of 1.3 gbps looks like from their competition. And in the end, their agent tells me that I canceled the service and sends me the order number, but he never does that. I called for days for someone to help me, offered evidence, certificates about returned equipment. And they forget to turn me off and leave the bills piling up. I have to pay for one myself today even though I haven't used their bogus services for a single minute. AVOID THIS INCOMPETENT COMPANY AT ALL COSTS.

After a bad wind and rain storm my TV service was not working. I called customer service that is out sourced out of the US... that was the worst. Techs had NO knowledge of what I was telling them... One said it would take a month or two to restore my service and tried to sell me a bill of goods... said the wires were broken. This happened twice when I called back the next day. Thankfully my wife was able to speak with someone that was able to help. We had a service call on Monday between 10 am and 12... ERIC the tech was very knowledgeable. We explained our problem and within 90 min we were back running... The main outside box had to be replaced. THANK YOU ERIC.

Internet service choices are usually either cable or fiber optic. Verizon FiOS is the best-known fiber optic service, and it is by far more reliable than cable. I had a great experience with FiOS when it was first available, but switched to back to cable for the low cost. Bad move. Cable was constantly unreliable - not worth the savings when I need Internet access to work. It's been over three years since I switched back to FiOS, and I have had no downtime at all. Even in storm-related power failures, the service came right back up when power was restored.

This is the worst company to work with. Here’s a brief overview of my issues. I moved out from my apartment on December 30th and into a new spot. I let Verizon know a few days ahead of time that I would be moving. Upon entering my new place I found I was unable to set up my WiFi because my account was on hold. I called Verizon and they told me it’s on hold because they need to confirm I’m the new resident. So I submitted a copy of my lease to their portal. After 3 days no one had reviewed my lease so my account was still on hold despite me calling them every day.

I understand the impulse to share negative experiences when faced with challenges, and I've taken some time to reflect on our recent encounter with Verizon Fios before composing this review. What I'm about to share is not a subjective opinion but an objective account of a policy/procedure that Verizon Fios appears to withhold from its customers knowingly and unwillingly.

The worse experience I have ever dealt with. I received a promotion when signing up online which included a 200.00 Amazon gift card, 50.00 Xbox gift card and a Xbox Series X. I received my home internet setup kit and it would not connect. I scheduled a service tech to come out to install my equipment and they never showed up and I took the day off from work and lost a day's pay.

A salesman for Verizon Fios came to my neighborhood to get people to switch to Verizon Fios. I gave him a list of the channels we had with Spectrum, and told him I wanted the same. The first channels I mentioned were premium channels, HBO and Showtime. I mentioned other channels that I wanted in the package, He confirmed that we would have each channel that I listed, including HBO. I signed up and had the Fios service installed. After which I found out that we didn't really have HBO, just a 4 day test drive that ended. When I called customer service, they said that there's nothing they could do about it, would have to charge me extra for HBO, and only took off $5 from the regular price.

Verizon keep leading my on saying I could get WiFi box. Tried to sell me more expensive package telling me that one is not available at my address when several of my neighbors have it. False advertising.

Be sure to get all details in writing. We were told by FIOS that none of the discounts offered by FIOS would affect discounts we get on our wireless only to find out that we lost a $40 a month credit on our wireless. Their response “sorry.” Disgusted new customer.

I was forced to upgrade the boxes I had. The new remotes are NOT an improvement and are not user friendly. Functions that used to work on the old remotes do not work on the new. VERY dissatisfied. Can't use the volume buttons and the textile buttons are not prominent enough for many to feel.

I pay for internet and have been a customer for many years. The price went up without my knowledge, a somewhat common occurrence these days. However, after addressing it with customer service they admitted it was a mistake. They would have just happily taken my money and never mentioned a thing. To make things worse it took me over an hour to get a hold of anyone who was able to get my money back. I wasn't even asking for it back, just credit it to my next bill. Why is a billion dollar company sneakily stealing from its customers? Having a pseudo-monopoly isn't good enough? I'd love to say I abandoned them after this but I don't exactly have a reliable service to switch to. Optimum is somehow even worse with even less helpful employees on top of an unreliable product.

I am having problems with my TVs. Had some questions. But it was impossible to get in touch with someone. If this is the quality of service, I don't want any part of it. I already cancelled my Verizon cell phone services. Now I am going to get rid of them altogether. Why would anyone sign up with Verizon, I just wonder! My number is ** or **. I know nobody from Verizon would ever contact me. They are not exactly a "classy" company!

With all of the offers to attract new business from both Verizon and Comcast, I called to see if I had any remaining contract in effect. Hearing no, I brought up that both Verizon and Comcast is advertising internet packages starting at $25.00. I asked what level does my current internet service place in relation to this offer, and was basically told that regardless, I have the best deal with the $99.00 plan that I was on. I called Comcast and got the internet special price guaranteed for 12 months plus a $300.00 sign up bonus using Microsoft Edge shopping. After the Comcast installation, I called Verizon to cancel, which was when all of the discounts started coming --- and this is exactly what Comcast did 3 years ago when I cancelled them to move to Verizon. So, I guess that it will be a switch services every 2 years game. Prove me wrong Verizon...

Verizon is such a money scam, bills go up and satellite noncorporate stores lie. I am dealing with a corporate store and they are terrific. I am surprised how honest and above board, and trustworthy the corporate store is in Bonita which will keep me hanging on to Verizon. In spite of changing bills by $10, $20, $30 a month. False comments such as free music which I never listen to and they do charge you. If it wasn't for great service and that I found an above-board store I would be gone.

Just wanted to delete one adapter. Took forever getting the runaround about special deals. When done the bill was higher even-though I deleted some service. She couldn't answer why. Always so confusing with FIOS.

This is getting ridiculous. 5 months of calling in and being told this will be fixed and it hasn't been. I was told my bill would be $95 but every month am being charged $130. I call in every month, they tell me to pay the $130 and the credit will be applied to the next month. The credit is never applied and I have to call every month like it's Groundhog Day, reexplaining the situation to another idiot that cannot help and pretends they are the most helpful representative in the world.

I am paying my bills today. But cannot pay that of Fios because I am unable to access my account. They do not send bills, like other companies do. I tried getting to speak with a staff, but all to no avail. I wish they will just send me my bill.

Almost 3 hours in a chat room with agents, multiple dropped chats and no resolution. Ridiculous customer service after all that time I’m told a technician will need to come out. They can’t help me. I may be charged for it!!!! Who’s going to pay me for the 3 hours I wasted with dropped chats and no resolution. Ridiculous. Totally disrespectful of their patrons time and money. Stay away!!!’

I have been a customer with Fios since 2011 and up until September 2023 I was satisfied. However, due to the constant price increases I made the decision to lower my television package to save money on my bill. I have one of the lowest tv packages now, no DVR, and only two set top boxes and it only saved me about $40.00 a month. On top of that we are now in October, and I've had to call back for a fourth time now due to an inaccurate billing statement. The price that I was told I would be paying was not that reflected on the bill, I was still being charged for set top box I did not have, and partial charges that were only supposed to occur the month I switched the services not the following months! I understand we are all human and make mistakes but four people couldn't do their job correctly is a problem for customers. Then I asked for an additional discount for the many inconveniences this issue has caused me, and they denied.

I already had to replace two routers they provided costing me thousands in lost business. They refused to give any compensation. They also promised to notify my old provider that I was switching over, and simply did not, also costing me money. Their customer service passes the buck. I do not like this company.

I switched to Verizon Fios from Xfinity based on the fact that I was told that the cost for internet service would be half the cost of what I was paying. Verizon was to cost approximately $70/month compared to approximately $134/month with Xfinity. Imagine my surprise when the bill arrived and the cost was $139/month. Yes, more than I was paying with Xfinity. When I called, I was given a song and dance that basically amounted to what I'd compare to a bait-and-switch scheme. Needless to say, I will be switching back to Xfinity.

They change rate and make mistake with their own billing and want consumer to pay for it. I shifted house on 27 June and was told my new rates after auto debit would $29.99 and I paid it for 4 months. I confirmed this over phone and have invoices to prove it. Now my bill has shot to $49.99 as Verizon Forward Discount is removed. They said I am not. I Didn't ask for any discount. I asked total payable when I moved in and was told 29.99. They make mistakes and want consumer to suffer. When I shifted I was looking for other providers. I took Verizon on as I was their client for 3 years and they gave me $29.99 rate. AND THEY REFUSE TO STICK TO THEIR OWN INVOICE AND RATES PROMISED. Alice the lady I spoke on billing was trying to put the blame on me.. As if it is my mistake.. Really bad customer services.

My service with Verizon Fios has been down for 21 days and counting. Customer service just gives you a runaround. They give you so many different stories about the cause of your outrage but no one comes out to fix the problem lousy service.

They do not have customer service. Cutting your cord is the only way to deal with their arrogance. I have been waiting on hold for an hour! Their AI powered customer service is totally useless. I'm done with Verizon Fios.

As far as the service itself. It's a reliable Internet Service with wicked fast speeds! But in order to get the service in a reasonable amount of time, reasonable price and good customer service is non-existent. As a matter of fact, the customer service is just horrible. Incorrect quotes, literally hours of time wasted because most agents don't read what you typed in chat or stated over the phone. And incorrect price quotes because their system is horrible at giving correct quotes or prices. Then, let's not forget the unnecessary "partial month charges/credits for services that were added/removed in middle of your billing cycle." Why when your new bill is automatically processed by their billing system. Here is an example... Just so I could take the advantage of the "Military Discount". It will take me 3 months to recoup the charges against me for changing the service. For my account it's $10.00 a month discount. BUT here is the prorated bill:

Literally every 25 seconds I lose signal on my tv. One out of 3 in home. Goes all through the wizard troubleshoot. It’s very aggravating as I never get through an entire show without this interruption. 2 weeks now. It should not be happening!!!!

I was sent a credit card for a refund for Verizon. I have tried 4 times to transfer this minor amount to my bank account and get kicked out every time (4 tries). I have written customer service for the second time and am still waiting a response. Seems like this would be easy but it is cumbersome and unreliable. Still waiting.

Verizon Fios' speed and price are good; however, anytime I needed to pay my bill, it seemed to be an issue and would take me to my Verizon phone and not Fios. Also, I am trying to return my equipment, and they also make that difficult. I was on the phone with 2 different representatives that told me my phone number connected to the account was incorrect, so they would not help me. Finally, when I went into my account, the only number I have (which was the number I was giving them) was the number associated with the account. They just seem confused and make things difficult. My sister, that has both wireless and Fios, has experienced the same issue. Not sure if it is because I have both Verizon Wireless and Fios, but I would not recommend it.

I do not have any FIOS routers, set-top boxes or DVRs in my house. I rent their cable card for my TiVO. Until a month or so ago, my bill for cable, phone, and Internet was $165, recently it has gone to $182 with no change in service and NO notice of the increase. I reviewed the channels that I am getting. We do not watch well over 80% of them. I thought I could choose the ones I watch and save some money. No way! My only choice to lower my total bill (TV, phone, internet) back into the $166 range was to get their lowest-tier TV service. In this I was asked to pick 5 channels (none premium) and that, based on that choice, I would get 125 channels of cable service. I could NOT learn what those channels would be until I started the service! I could change those five channels every billing cycle but again I could not learn which 125 channels would be provided until I activated and watched the service.

I am scheduled to have my Optimum tv service cancelled on August 1st. I wanted to switch to Verizon FIOS for 500 gig wifi. It was the most horrible, pathetic, aggravating, annoying, experience I have ever had. I called seven times to get the order placed. The order was "confirmed and finalized" all seven times. When I went back to confirm, I was told, all seven times, that no order was placed. I probably spent over 10 hours chatting with their order department because no one would give me a phone number to call. All of this after I already cancelled my Optimum plan. I gave up on Verizon. Now, I have to call back Optimum and have the initial cancellation request cancelled. Has anyone had the same horrific experience that I had?

Called Verizon FIOS today, 7/10/2023, to get information on a new FIOS bundle plan because my current plan had gone up in price to $237.65 a month. Verizon agent said I could have the same plan with the same specs because I was a valued customer for $221.23 a month and was sending me an email with the details. Well, I tried many times to click the links in the email to review the order and every time I got "504-Gateway Timeout." I called back, was put on hold for over 26 minutes, and when I clicked the links in Verizon's email again I got "The order you are trying to preview is cancelled (PA02)."

Received an email advising that the price would be increasing. Phoned and spoke to the CS Rep and ask if I could get a lower cost. Received a lowest cost of 165.00+ some cents all in for each month. Received the invoice a month later and the amount was 182.00+ all in. Phoned and spoke to a CS Rep about the invoice (had no clue what to do). Asked for a manager (got a supervisor who did not say she was a supervisor). She said the Rep was wrong in quoting the 165.00+ all in. Reduce the bill to the 165.00+ all in but told me it would just be for the 1 bill as a one off.

Horrible is an understatement. What an utter waste of my time and energy. DO NOT USE FIOS when moving to NYC, use Spectrum. Fios customer service is not on the same page as their technicians who aren't on the same page as the app itself. Everything is completely disorganized, and they don't even know why the activation process refuses to work.

Have had simply terrible service from Verizon Fios for years and the service department they have to remedy issues is abundantly worse. When calling them, you must go through a low paid, barely trained "rep". Once he/she figures out that the problem is beyond their limited skill level, they are approved to transfer you to a real tech support person. However, this individual was having trouble with his phone line; could not hear me, but I heard him. He hung up, so I called again and scheduled a call back within 20-25 minutes. Alas, said call NEVER came after 2 hours, by then, the office was closed. I scheduled a call for the next business day. I am not holding my breath.

My father passed away at the beginning of the year, and his residence was recently sold. When that took place, I called to cancel his Verizon Fios account. I was informed that it couldn't be cancelled before the date of my request, so I'll be paying for service that wasn't used. In addition, I was told I'll be charged hundreds of dollars for not returning the router to them, which I failed to collect from the residence before it was sold. Very poor considering I've had my own account with them for years and have paid them thousands of dollars for my own service. Then they offered their condolences, although no offer was made to adjust the amount owed due to the circumstances.

I had been using Optimum for years and although I was satisfied, FIOS sounded like a good deal that I would want to pursue. Worst mistake ever! Service is sketchy if you even have connection at all. My router is no more than 7 feet away from my computer and Customer Service is telling me that we need an extender on a router. Cost me business since I work out of the house. I talked to a LOAD of folks in the business and they ALL, not one but ALL told me that FIOS is a scam cause they want you to purchase the extender and it's gonna get worse. Never again! I totally believe it now. Going back to anything other than Verizon Fios.

In 2018, I had a legal name change and Verizon insisted on closing my account and opening a new one. Instead of sending a paper check like all of my other bills Verizon insisted on going through received the card, made a pin, card never worked. Moved from Philly. Found card and called wire card again. Wire card and Verizon have an agreement to charge a customer who overpaid a monthly fee for the card that never worked n basically stole $69.70. Will definitely be letting everyone on internet know of the scam Verizon pulls with help from wire card. There is NEVER A REFUND OF OVERPAYMENT.

A door to door salesperson offered me a 30 day free trial of Verizon 5G internet. I accepted. The device arrived and did not work as specified. IMPORTANT: this internet option is really bad. The download speed is below advertised. The ping latency makes many apps UNUSABLE. The upload speed is far below other options. These performance impacts were not disclosed. I contacted the seller and returned the router to the Verizon store (as instructed) well before the 30 days were up.

Canceled back April. Sent me out box WO return shipping label. In contact w/ for a month to get it sent to me. Took it down to store, had label printed - dropped off at FedEx store. Still charged $200.

I tried the 30 day free trial of Verizon's 5g Home Internet. After 2 weeks I made the decision that this service wasn't for me. I returned and cancelled my plan well before the 30 day trial was over. Verizon sent me a monthly bill for $38.00 after. I was told on the phone, in person and in writing that there would be zero charges if I do not go past the 30 day free trial. I contact support and the refused to help me and said I do not qualify for customer support because I do not have a cell phone with them (even though I am calling about Home Internet). This is still an on going issue that the refuse to help me with. I have provided order numbers/ account numbers and all the info I have.

Direct deposit 24 every month, cancel service already paid for that month on the 7, no money back but charged again on the 24, $163. 2x163 charge for 2 weeks service. Only getting 152 back, have to wait 2 month for that money and still getting messages for a charge on the 24 this month, stilling, fair? You be the judge.

I signed up for the wireless internet and the service was bad so I decided to return it, they kept trying to persuade me to keep it although I told them that I didn't like it. In the end, they said they'd send me the return label by mail. Why not by email? Because it is another attempt not to return it. This is a low-standard way of doing business, really cheap.

I recently canceled FIOS (Internet Only) and had a very difficult time returning equipment. Only 1 location listed for South Jersey/Philadelphia area. I left FIOS since the bandwidth did not sustain the rated and paid for speed. The hardwired and in-turn wireless connections would drop out occasionally. Verizon FIOS tech support could not resolve the issue so I went with another provider. Then the following month after cancellation I received a bill for Service/Equipment. When contacting FIOS, the representative told me the fees were for Disney Plus, even though I never ordered Disney plus or utilized it in any way, nor had the equipment to watch the service. I was being billed for this service the whole time even though I never asked for it or could even utilize it via the provided FIOS equipment.

They do not deserve 1 star but I can't rate them 0 stars. Verizon is an ABSOLUTE rip off and scam artist. We received a knock at the door from a Verizon rep saying that they're offering a 30 day satisfaction guarantee trial of their 5G home internet services. They ensured this is a no cost, no obligation trial. They guaranteed a constant 300 mbps no matter how many devices were in use. We decided to give it a shot. It turned out the internet strength was terrible. When I called Verizon, they said technically you should get "85 mbps up to 300 mbps". There's their first lie. We soon decided that this internet service was not for us. We brought the device into a Verizon store and they said, "Oh no. You have to bring that to a licensed Verizon dealer," so we drive to the next town over to the next Verizon.

For the two years I've been with Fios, and their website for account access functions as if it is still 1997 using a dial up modem. It is glitchy and slow at the best of times. The site flashes and blinks, whenever you hit a link no matter what browser you test it with. It is very similar to the very old style websites we all used to create for ourselves back in the day before social networking, FacePlant, Myspunk, and even blogs became popular. Links to various pages either don't go anywhere, lead to a blank white screen, or take you to a generic promotional page trying to sell you an upgrade or some such nonsense.

I have been a loyal Verizon customer (wireless phone >25 years and residential services > 20 years). I am still a Verizon customer, but I felt obligated in the best interest of the consumers to tell my story how I have been harassed for several months for payment of charges I was not responsible for. From my residential Verizon services, I discontinued TV services and kept only the internet service starting October 28, 2022.

I took off from work for this appointment. Verizon informs me of a possible Technician Repair Visit Fee of $99 before beginning any work. Work order # was **. The likelihood of $99 credited to my account due to their neglect is most likely $00.00.

We moved and did not have a choice of cable providers. I had only heard horrible things about Fios, and did not have success with them previously, but there are some channels we still watch and it was easier to bundle. We are cutting the cord. Since December, channels freeze intermittently, the whole screen will shut down, the box seems to have a mind of its own -- and this is all after a technician came out and wired the house anew. All the equipment was new.

I’ve just had Fios installed back on 1/16/23 and my internet service has been horrible. I called to get the free wifi extender that was supposed to be installed and set up during the original installation but wasn’t. Well I received it today after having to pay for shipping even though this should have already been installed and turns out it's the wrong extender because it’s not even wifi compatible with the router they installed. Continue on, I’m now being told I have to purchase the one that’s actually compatible otherwise I have to just keep the one that’s not and that has to be hard wired to the router to even work, so I can’t even move it to the area of the house that’s having issues. Not to mention all this happened in a series of multiple calls and messages between customer service due to being randomly disconnected during calls and messages. I am beyond upset to say the least.

My debit card expired and I got a new one but didn't update Verizon. I called to have my services turned back on and was connected with Rozenna, who was a bit rude but was moving along. Midway through the call I expressed interest in having her supervisor call me back and shortly after she said "hold on one moment" and disconnected the call, forcing me to start from the beginning and ensuring I missed a very important meeting that I did notify her about.

Called and disconnected my service. They had my credit card and billed me for the following month even though I had disconnected. I had a credit on my account for 49.00. I never received the credit despite assurances I would receive a check in the mail. Seven or eight phone calls later did not resolve the issue. It got worse. Now they insisted I had non returned equipment and were billing me over 300.00 even though I had driven to the store, returned all equipment and had a receipt to prove it. I offered to email them a copy of the receipt. "We don't do that". More phone calls to get the charges taken off. Now they say I owe 6.00 and I no longer have a credit to my account. More phone calls will follow until they wear me down and I give up. This company is ripping people off with fake charges. They should be ashamed.

I had a gentleman come to our door and sell us 5g home internet for $25 a month. Come to find out that price only applies to current Verizon customers. I'm with att for wireless and cox for home internet. A month later I get a bill for $128.00 and I called Verizon over it. I get the whole runaround and jesmond the agent who came to my house no longer answers his phone. I spent over 2 hours on the phone today with Verizon with only to get disconnected. That has to be the worst customer service I have received. I have filed a scam alert in our area with jesmonds picture. Verizon needs to get ahold of this bait and switch tactic.

Very disappointed in this company. I switched from Optimum to Verizon. They advertised that if you switch, they will give you a Google Home and a $200 gift card. It took a whole year before they finally send the gift card- but it a gift card that can only be used at a Verizon store. They did not have a google home, so they gave me an extra $100 gift card. While trying to use the gift card, found out it has a 0 balance. Now it taking another 2 months of trying to get it replaced. I this point, I think I will take my lost and just cancel my service and Verizon is a company that lie to customers and false advertises.

Reached out via chat to inform Verizon that due to fraud reported on my bank card, they may not be able to charge payment scheduled in another three days. Representative told me I had no options, except to get another debit card. Mentioned that there was a special offer for service upgrade without price change - but I would need to agree to that immediately; I declined to make a decision at 3am and requested additional info. After disconnecting, I saw multiple emails notifying me that my auto-payment was suspended and that I was enrolled for new plan, the price on which was the same only for the next two months, before increasing.

Updated on 02/10/2023: My original Original review of Verizon's faulty equipment and complete incompetence was on Dec. 30, 2022 (Consumer Affairs published on 02/10/23) when on Christmas Eve afternoon my family lost our internet connection, thus my children had to suffer through most of Christmas Vacation with no internet service.

Verizon expects people to walk around with their phones or laptops connected to a wire because I got 1GB internet and wireless. The most I hit was 120 mg. Most of the time it lags and I get 30 to 40. I am going back to SPECTRUM. I switched to Verizon because of a better price for 1GB and I regret it. I was getting 10 times faster speed with my 300mb with Spectrum than I am with 1GB internet with Verizon. Don’t waste your time and money. Seriously call Spectrum. They are much much better and they don’t transfer all your calls to the Philippines or India where they can’t understand you and when it gets too hard for them they hang up on you.

You have to go through hoops just to get your account balance. First you call the 1-800-VERIZON (1-800-837-4966). The AI asks you the same questions over (is this number associated with your account? Is this your home account?). Then it transfer you to a representative who makes you provide all of this information then wants to retrieve more information while stating you can get your account balance online or via your email.

I’m getting charged for 4 extra lines that doesn’t belongs to me and one line is connected to a device I have service on, this situation been going on for 6 months and fees piling up to 2500. Now that my business line is disconnected I’ve contacted them over 500 times and all they did was remove 3 lines and still haven’t given me any credits at all. I lost my voice and have a headache and pissed because for months they been telling me the same ** someone will call me in 24-48 hrs and still no call ongoing and I need my business line. I’m about ready to pull all my hair out because of dealing with the dumb company. I will never recommend no one to go to them for anything….

On the afternoon of November 30th, 2022, I went to what I thought was a real Verizon store at 2699 North Forest Ridge Blvd, in Hernando, Florida 34442. Their phone number is 352-527-2355. To my surprise, they sell Verizon items, because they are authorized retailers. So don’t be fooled. I was greeted and assisted by Nicole. We reviewed the different products, as I was going to be a new Verizon user. I had been to T-Mobile and never had an issue, but unfortunately due to my relocation, Verizon is the only provider that works in that area.

I have screenshots that the website (maybe accidentally) offered me Internet-Services for 4.99$/mo. Later an agent confirmed it. Then they billed me Internet for 40$/mo and additionally a router for 99.99$, even though I did not order a router.

Dear current and future customers. We will make promises to you and go out of our way to break all of them. We stand on lies and breach of contracts. We will tell you, "We are sorry and that we understand your frustration but we don’t. We say whatever we can to make you shut the hell up." We don’t give two ** about your problems. We sleep with no problems and still cash out our checks. Love always VERIZON.

I have now been through 3 weeks of literal HELL because Verizon's UNIFORMED salesman "sold" me on signing up based on MISINFORMATION. I wasted HOURS and HOURS on the line with Verizon attempting to get their "Fios" service up and running. Instead of the promised 300 gig I got maybe 17 gig. FINALLY, after hours of getting the runaround and being transferred to one wrong agent after another, by some stroke of luck, I got a tech support person who told me THE TRUTH. FIOS DOES NOT WORK IN AN APARTMENT BUILDING. Not only that, the idiot signed me up for 2 accounts, not one. So when I thought I had finally canceled my service, they continued to BILL ME!!! To add insult to injury, they had no record of the cancelation email they sent me!!! Now they tell me they can't email me a label because my account is canceled, so I need to wait 7-14 working days for a DAMN LABEL!!!! I can't get closure on this horrible experience to save my life.

It is the worse internet service ever... I have been a customer for at least 7 years. I have no choice. This is the only internet service in our area. I am paying 75.00 a month. For most of the time it's not working. I run a business on the internet and it has really messed up my business because more than half the time my internet is down. Most of the time you get operators from other companies that you can't understand and they don't do nothing about the problem.... Not to mention you are on the phone for at least 1 1/2 hour trying to get someone to take care of the problem and it's still messed up months down the road. The last tech Verizon sent out told me I should try to find another carrier and that this company is horrible. And that was one of their own employees.... I hate this company, but I am stuck, I hope a new carrier comes our way soon. I want rid of verizon....

Horrendous service. Fios was once regarded as having fantastic service, but Fios has beaten Comcast as worst service in my book. I’m having a WiFi issue that will likely be easily repaired, but they have cancelled three times through text messages. The first time they cancelled through a text, I rescheduled using the same message to choose from three available time slots. I chose one based on their timing.

Do NOT get Verizon Fios. I’ve had Verizon for almost two years and will never ever have it again. At least once per week I need to file a connection issue and sit through the reboot process. Twice our internet has gone down with no explanation, and been without wifi for at least 3 days. They scheduled a maintenance visit and no one showed up from 8-12am on a Sunday. Halfway through the wait they just sent a text and said they’ve determined it’s an exterior line issue and that they’d have to reschedule someone else to come the following day. My wife and I work from home and require internet to work.

I've been using Verizon wireless for 15 years, and I used FiOS for 4. I always have a solid internet connection. In the rare event that I need to contact customer service, I always get EXCELLENT service. My FAVORITE thing, is that the pricing is very transparent. I just used Xfinity for the past year, and they can change the price/expiration of their "promotions" whenever they want! Ridiculous! AND they were more expensive than Verizon! I know Verizon is more expensive than a lot of potential providers, but you really get what you pay for. Very happy, loyal customer.

Paid insurance for 16 yrs. Bought a pixel & the port broke. Unchangeable phone. Took it back had to pay 300$. Also while I paid insurance. Got another one & it overheated all the time. Only 8 months old. Paid 10$ insurance for 16yrs & they didn't honor the insurance I paid. They are crooks so don't pay insurance. It's a scam. Horrible customer service. No one did anything to make it right. So now I'm calling the BBB. Crooks.

I cancelled my service triple play with Verizon/Fios on August 5th for poor customer service and wrong billing, I returned all equipment and got a return document. As of today 10/13/2022 I have not received refund of $ 142.04. I called a few times and the previous agent asked multiple questions including my SSN. When I asked for the supervisor she disconnect. Today I spoke to Engelbart another agent and he promised to file for refund by saying I will get the check in the mail in two weeks. This is a public company with terrible service.

TL;DR if you are considering using Verizon for anything, don't do it! Their customer service is easily the absolute worst I have ever encountered. You will regret it! Last month, a door-to-door salesman came by to say that Verizon had put up 5G towers in the area and that we could try their home 5G wifi free for 30 days. He said the price was $50 guaranteed for 3 years and included internet and the Disney/Hulu/ESPN+ bundle. I decided to try it out because why not!

I've recently signed on for the same Wifi service that we had with previous housemates. Same router came, the signal and speed VASTLY different. How is that even possible? Don't even bother calling customer service, troubleshooting doesn't work. Guess the service level is truly luck of the draw. Signed up to auto-pay for a cash discount. Thought that was a good idea they have, but when I wanted to push my auto-pay date back 3 days so that I can manage MY OWN expenses, they don't accept payment after a certain date. So, as a responsible customer who wants to ensure I pay every bill with no issues - "SORRY, we have this arbitrary policy and don't care about you". Choose any other provider, trust me they will be better.

I was given a cable box that would not allow me to record using DVR despite paying for that service. This should be relatively easy to diagnose and fix. Instead the first customer support person I talked with immediately tried to get access to my phone camera before doing literally anything else, which felt like an invasion of privacy and a likely scam given my issue is with my TV and has nothing to do with my phone. From there I was cycled to multiple other support agents, none of whom seemed to have any plan to fix the issue. Hours later it was fixed with no explanation as to what was wrong initially.

We have been a Verizon FIOS customer for a long time; when we upgraded our service to 1 Gbps, Verizon told us their router has wireless capabilities; what they did not tell us was that the wireless capability of their router was limited to only 1/3 of the bandwidth we signed up for. We have been paying for the router a fee of $12.00 per month. When I called Verizon to rectify the matter, I was given run around; they said they would send us a new router but the service cost would go up by $10 per month. We are disconnecting our service with Verizon after 11 years. THEY DO NOT CARE ABOUT THE CUSTOMER; maximizing the profit at any cost is their way of doing business.

I very recently purchased Verizon FIOS. To do so, I communicated with Verizon through the chat box on its website. During the chat, I noticed that the cost of installation is pretty high ($99). I asked the agent, "Can you waive this cost." The agent replied he can't totally waive it, but he can make it half. I need to wait for the first bill, then I should contact them again and ask them to reduce the installation cost. So I proceeded with the purchase. The bill came and contacted Verizon and asked to reduce the installation fee. However, surprisingly the agent replied this can't be done and, "There is no document showing that we made such a promise to you." This was really disgusting experience. I think this is like a trap. They make false promises with no record to attract customers. When they have the customer trapped, they then deny what they stated.

Several Verizon employees told me that my bill would be a certain amount. Then I get my bill and it is $20 over the price I was told. Hours on the phone with customer service, being hung up on, and placed on long holds to only be hung up on and provided no assistance regarding this issue. Verizon does not appreciate their customers at all!

Fios recently increased its efforts to control our viewing choice and as such limit the access to real news. They have dropped OAN News while keeping pseudo news sources like CNN, MSNBC, etc. Bye by fios.

I was offered a $250 gift card to sign up for their 100GB service with Fios. I am only receiving a $100 gift card after finding out I cannot even use the card till 2 months into paying for my service. Just a heads up, you cannot use the gift card right away, there is a specific time period you are allowed to use it. I tried contacting customer support but they wanted email proof of confirmation which was never sent to me. Don't believe them when they offer you more money for the more expensive sign up.

FIOS made a error with a code they entered on my account for my discount. Since it was their error they made me reapply. I told the CS rep this is not my fault. The rep said, "It's not your fault, but it is..." How in the entire hell is that my fault!!! I was taken aback when the representative said that to me and I had to clutch my pearls. I said, "NO ma'am, this is NOT my fault!!!" Verizon you need to do better with training your reps. I can get better customer service from Chick-fil-a!!!

I decided to order Verizon Fios. It is good but I only went over because I was told by sales person it was 25.00. Now they billed me 50.00. Tells me I got to do the discount myself. Why do I have to? I am paying you. So end of July I will be cancelling my Verizon Fios and I making a decision cancelling my wireless service too. Going to T Mobile. They have better deals 'cause Verizon can make their customers unhappy like me.

I had Verizon Fios when I was in Philadelphia and to my experience it's not that much as they hype it up to be but when It was time to move on, I had some of the most horrible customer service experience. I canceled my service and left my apartment, I communicated this with an agent for about 2 hours and he told me I owe 0 for the final bill but then 2 months later, I get a call and the agent says I still owe them money. It infuriated me after spending so much time. They had no documentation to go with and to top it off. The agent had no professionalism and etiquette when dealing with customers, I felt like I was repeating myself. They won't side with you even if you go to their supervisor which you will most likely be transferred and will be in a different department. They are not worth my time and money and probably not yours.

Viewed programs continue to skip even after calling in and their "skilled" techs reset your boxes. Works for a few days then starts all over again. Reason we went with this was inability to hardwire TVs without wires traversing around fireplace and other devices. I would not recommend this system to anyone unless it's improved!

We subscribed to the Gigabit 2.0 service a few months ago and the speeds were supposed to be close to 1000 mbps on download/uploads. Initially we saw speeds that were close to 700 MBPS. However in the last months the speeds are 114 / 500 MBPS for download/Upload. Much lower than expected. This is causing issues with viewing streaming services like Netflix, Youtube Studio...We have contacted Verizon technical support several times and they are unable to fix the issue. We have a technician scheduled to visit 7/7/2022 and will see if they are able to diagnose the issue. A bit frustrating as we have spent a lot of time on online chat with no resolution.

Tried cancelling multiple times. The online staff has no idea what they are doing. total time between phone call and online chats = over 4 hours, and it took them 7 months to stop charging me. Joke of a company, no hierarchy or communication between different departments. Just constantly transferred between different departments to repeat myself, and always ending with no refund. There is absolutely no way I will ever use Verizon again.

Please read this account of the avalanche of foul-ups, disruption and aggravation Verizon put me through. And consider how Verizon essentially blew me off. Do you really want to sign up with a company that does business like this? BRIEF SUMMARY: THE WORST: Verizon committed the cardinal sin of WRONGLY DISCONNECTING my DSL and landline service. I most certainly DID NOT request the termination of my service. A Verizon customer service rep did so either accidentally or intentionally. I was without service for three days.

They don't even deserve 1 star! I placed my order online for internet prior to our move. I was asked what date I would like the INSTALLATION. I selected 5/21. Moved on 5/20. No technician showed up to install. My daughter from NY just went through this with them and had to tell me they don't send anyone - they ship your equipment. Chatted with them online only to be told I needed to contact UPS, to which they finally provided a tracking number.

Hi. I bought and paid for Verizon Small Business Essentials domain and business email on Thursday May 19, 2022. I used the business email to send a few emails inviting people to a meeting I was hosting, a free event I was paying for fully from my own pocket. After a few hours, I was blocked from my business email, unable to receive confirmations of attendance of our meeting despite spending my time and money on organizing the event. This completely disrupted my meeting.

Verizon has the worst service I’ve ever experienced! Overpriced; frequent outages; long down times; and when you try to call to check on or report outages, you’ll be on hold for an average of 30 minutes. Due to my location, I have no other choice for an ISP, but I have to have service due to my job.

Verizon Fios just removed ANOTHER 3 of the channels from our Extreme HD package that we pay over $220 for every month. They've done this many times over the last few years, but they never replace the channels with something else, nor do they lower the monthly bill even though we're getting fewer channels. I finally got fed up and contacted them, pointing out I'd been a Verizon customer for more than 40 years, a Fios TV customer for almost 15 years, and all I was getting was less service and fewer channels, but continuing to pay the same amount every month. Their excuse was that sometimes they have to remove channels in order to keep costs down. They give all kinds of incentives and little goodies to get new customers, but they screw over their older, loyal customers.

I quit Optimum Internet and went back to Verizon for my home wifi. The reason was very simple, they offered a much better price ($ 75 vs. $125), and the service is a workhorse, it just works. Five years ago, Verizon had the same bait and switch pricing model as Verizon. They'd offer a low price, with escalating clauses after a couple of years. Thankfully they've ditched that.

I have been a loyal customer with Verizon Fios for many years. Their products - internet, TV and Digital Phone, are excellent. I would rate product quality at 5 stars, but my recent experience with their customer service leaves much to be desired. And this rating is based on this experience. I have recently tried to upgrade my internet service from 100 Mbps to a gigabit, with no change for my TV (Extreme) and Digital Phone. I tried to upgrade online.

I got Verizon fios tv and internet Oct 2021. From the beginning I had trouble with the service. One of the 2 tvs would get tv about 1 hour and 45 mimutes then stop working. Then go back on about 20 minutes later. Then the same thing happened again and again until I finally gave up on verizon. $ 226.00 a month for terrible service. So what I did was cancel the tv service March 2022 and keep the internet wi fi only. Much to my surprise I get 200 tv channels free on my Lg tv. Now I pay $ 72.00 a month. Not too bad for a customer dumb enough to pay top dollar for bad tv and wifi service. 3 times a verizon repair person went to my house and didn't fix anything. Blaming the companies cable boxes and router for the stopping service. A software problem is what is what I was told.

The sales rep lied about the offer. The sales rep then "ghosted" me. Fios customer service ignored me. They tried to strong-arm me by cancelling my phone service. By phone and online I was ignored. 7 days later as of now, they have not responded. What happened to this company!

Verizon is lying! I had less wifi speed then wanted better then moved up to 1 gig. It worked perfectly for about one year and all of a sudden I get this buffering issue. I honestly think they are intentionally doing something to block the signal to find a way to sell their Wifi booster for $10.00 per month. I called Verizon for service twice they came out and offered me a Wifi booster twice. I think it’s a money game. Both times they came out the Wifi signal was strong so what’s the problem? My TV is still buffering! I believe It’s a money game!

I wanted to sign up for FIOS. We are in New York and our building is ready for it. I called Verizon and they asked me for much of my personal information including my Social Security number. (My credit rating is 785) After about 20 minutes I was told I needed to talk to another representative. It took another 20 minutes and at least 4 more times for me to tell them my information including my SS number several more times. I was then told I needed to send them a copy of my US passport or other ID before they could send technician. (Was that because I have an accent?) I am a doctor and this was likely the most intrusive and insulting process I had to go through ever, just to get FIOS. I am happily staying with Spectrum who are much more considerate and have a better price.

I tried several times to get a new deal with FiOS for internet and TV on November 13th 2021 my equipment was returned and I am owed $79. I called. They said in the next billing cycle I would get a gift card rather than the money that they took out of my account. However it is now January 22nd 2022 and I still have not received my $79. I have however received multiple offers for new service from them. Oh, it's impossible to reach them on the telephone.

On 1/10/2022 my Verizon FIOS Internet service stopped working. The cause of this outage and a subsequent outage were Verizon's fault. I know this because at the conclusion of both service calls I asked the Verizon technicians to describe the problem and the resolution. The first outage was caused at a Verizon fiber wiring cabinet when a Verizon employee unplugged my fiber connection, and then plugged it into the wrong socket. This error left us without Internet connectivity for 4 days. The second outage happened 2 days later, and was also caused when a Verizon employee pinched or damaged my fiber cable when working in another Verizon fiber wiring cabinet. This error left us without Internet connectivity for another 3.5 days.

2.5 hours of my phone line, my time and my patience is not what I call customer service. Today I remained on the line in hope of speaking to someone, SOMEWHERE. I have started the process before but was not able to devote so much time to my problem so I hung up. I am not calling for service because I am an imbecile. I need help to correct a problem. No one cared how computer literate I am when signing me up. I want to speak to a technician. I want that person to lead me through prompts to fix my problem OR I want a rep to come to my home. I live in a city so I am sure they have qualified personnel nearby. I am now at 3 hours on a phone line listening to music that is not my taste. NO one has interrupted the wait to say I am still in the queue. But day I hang up and begin again? The computer in charge is smarter than your average computer; so will likely not report this experience. SO SAD!!!

I had signed up for Fios, but I have no Fios for my business, but regular copper wire service. The past years with multiple landline repairs, very slow internet speed. So after the 1st 2 years, I had requested to be removed from another 2 years contract, but to pay month by month. I don't want bondage, I am for liberty. When my wife was doing tax for my business and had found my phone bills gone up and called Verizon. She found that I was enrolled back into 2 years contract without my authorization. I was very unhappy and I didn't need a disrespectful "customer service" giving negative vibes and attitude. Sympathy is missing, but instead I got apathy and option of either cancelation with a near $800 fee or continue. The attitude of take it or leave it with a penalty fee.

I was charged $120 for wifi after cancelling my service two days into the next billing cycle which started Nov 8th. I cancelled Nov 10th & was never told that I would be charged for the whole month. I tried to call to resolve it & spoke with a manager but they didn’t care about me being a customer with them for over 10 years. I will never be a Verizon customer again. #TheftofServices

So basically I scheduled for a move, they cut off my service before the move date which was not disclosed. Tried to call and get it back on, nothing they could do Because it was a Sunday. Come Monday, 2.5 hrs on the phone just to get internet, phone and 1 box working. Needed to schedule a call back for later. They called back, and the guy I spoke with that morning, our notes in my file for the next person.

I was a loyal customer with Verizon FiOS. Internet always paid on time until I canceled my service due to moving. And the guy told me, "No problem. You will be all set. Won't get any other charges", but what he failed to mention is that I WAS going to be charged for the last bill even though I canceled my account 4 weeks in advance!! I called to resolve this issue and they don't care they won't do anything won't even give you any credit they just want your money!! I will never ever deal with them!

** Fios prematurely disconnected my service, charged early disconnection fees to my personal bank account, then charged EXPENSIVE FEES for nonreturn of their equipment all while my bank account goes into overdraft multiple times. I call and then get accused of violating my contract. I ask why. They hang up in my face. I call back, ask to speak with a manager, no one is available and have to put in for a 24hr callback. Weeks later no one calls back. I waste another afternoon and get called a "racist" and a "bigot" for taking an attitude with this garbage company!! 3 months later I still cannot get any information on how to return their equipment that I never wanted. I call back again for hope, and get an employee who puts me on hold for over an hour to speak with a manager. NEVER AGAIN WILL I CHOOSE Verizon FOR ANYTHING!!!!

I have been dealing with Verizon for about a month now after moving into my new apartment, and since then I have received the absolute worst customer service experience I have ever encountered in my life.

My bitcoin account got hacked and the ip address ** from New York Queens is that one who did the hacking, I contact Verizon the ISP that the ip address is coming from to complain about this user using the internet service to hack accounts. Verizon has not replied back to none of my messages, I have also called and the support keeps telling me I need to call this department. Something needs to be down to these people who are using your internet to hack accounts

I was paying high for the Verizon FIOS internet service so I decided to move. They have been charging me for the device for the past 7 years and giving very less speed, but was paying more compared to my neighbors. Their site or app won't work most of the times when we try to update our information. So I decided to close their service. I moved to a different service provider and then called Verizon to cancel my service. They are charging me for an additional month, since their efforts to retain did not work. Such a cheap company that offers a very bad customer service and swindling customers by making false claims. Their service or website/app doesn't work many times which makes us frustrated, when you have decided to move out. I feel like they are deliberately doing this to charge the customers more.

My father passed away in 2020. Verizon Fios continued to auto bill and withdraw funds from his account after his death. Once that account was closed, they continued to bill for services and eventually sent these past due amounts to a collection agency for fees for an additional 6 months after his death. When I approached Verizon on all of this, Verizon politely informed me that there was nothing that they could do. In reality, they owe us for the services that we automatically removed from his account. God Bless Verizon.

An agent from Verizon came to my door to sell me a home internet. On the internet installation date, two technicians came to install it. During the installation, they messed up our house electrical box causing damage to itself and damage to one of our bedroom's air conditioner. This occurred within 15 minutes after the technicians left my house.

I was upset and perturbed when I got on the call with a customer service rep called Jay bc I had gone into specifically the Fios website about 2 weeks ago and PAUSED autopay bc I only had half of the bill owed...the IT dept never received the notif and I was deducted 120 dollars today which put my account (checking) into the negative and I was already late for an appt and decided to hurry home to take care.

I want to review a Rep whose name was Mike at the Orange Plaza location in Middletown New York 10940. This man helped me tremendously with very little effort. He seemed very educated and comfortable with what he was doing and how he went about how he solved my issue. I would like to see more people like him.

I am writing this with serious disappointments. On Thursday the 09/30 I saw a technician from Verizon worked in my next door neighbor. Since then I lost my service (internet connection). And Friday the 10/01 I chatted with live agent for about 3 hours trying to fix this issue while I supposed be working. Unfortunately Nothing was fixed. But the agent set up a service for me on the 10/02. After the technician fixed my service on the 10/02 they screwed up my neighbor's service. And the same day we lose service again. Then I chatted and called the customer services. No one was able to help. Then a supervisor spoke to me, hang up on me before resolving the issue.

My bill is extremely high and I’m considering getting rid of cable and just using the internet to stream. The monthly rate is insane. A lot of people I know don’t have cable anymore just internet but even Verizon internet service is expensive.

I am glad they added weather channel back to the roster! Never really have any issues. If I do, just resetting the box top usually fixes it. Wish the price was a tad cheaper. I did have some discounts from work, but seems like one was revoked for some reason.

Verizon internet services is very reliable. When I travel I have no problems with the internet. No drop calls. It's very fast too. They are always ready to answer your questions regarding their service. It's a little pricey, but I love it.

Wait for service is intolerable. They never come in the time period that was stated. Last time I had a problem, it took 3 trucks of technicians to solve it. Even then, it didn't work as well as it should. Wish I had another alternative for cable service.

Verizon Fios is very reliable, making it worth the money. I have the 3 tier service (home phone, tv & internet) at a reasonable price that is less than the other area providers by about 25%. People tell me how much they're paying and I gawk! It's like they're being ripped off to me.

Good quality internet as long as installed correctly data speed and quality of latency is good. The equipment that they provide is good however you can purchase the equipment instead of renting it which would save you money on the service itself because they charge a monthly rental fee otherwise. Verizon has won JD Power for Excellence for a few year in a row and in comparison to other providers that I have experienced, the service and quality of their product internet and tv quality is superior and they also offer more channels than other carriers. A lot of people may say it's just internet or just tv but when it comes to pricing but it matters where you getting what you pay for. Pay attention to the upload and and download speed that other providers offer. People believe that streaming is download only however, it all depends where you are getting your content and streaming from that decides.

VERIZON Fios provides me with the fastest and reliable internet service. At times my office colleagues would complain that their services is down or they are getting intermittent service. My internet service with Verizon has always been reliable. I was so relieved not to have these challenges.

This is the best cell service for the area we live in WNC because of all of the mountains surrounding our area of the mountains. We also use them for our WiFi in our motor home. I would highly recommend this company and the customer service is outstanding!

I have been a customer of Verizon Fios for 8 years now. I can honestly say we have had very few if any issues. When I contact tech support the wait is usually minimal and the technician has been very knowledgeable and friendly. Would stay on the line till the issue was fixed. Verizon usually follows up the next day to ensure the problem was fixed.

This service is really good. Top notch. However the price is way too high. Other internet services are too high as well. So if we have to pay way too much we may as well pay for a top quality service.

Never had an issue with my provider. My prices never went up. Very happy with the customer service. Will recommend them to all my family and friends. I have had them for 5 years+ and would not go to anyone else.

Verizon is no longer user friendly! Their price plans are never great. Worse, they’re constantly trying to lure customers into expensive add-ons. God forbid you need to speak with a live person: trust me, don’t hold your breath!

Verizon has pretty decent uninterrupted service but I believe they are the most expensive. They wanted to raise my bill $30.00. After 53 years I told them to cancel my landline service and my bill still went up $10.00. That's ridiculous!! Go Figure.

Customer service is really good when you call and you can actually get ** done in a reasonable amount of time the service all over and sucking free internet and it's pretty cool to make available and so easy to get a hold of and and then I can watch over I'll go.

Unreliable, so slow, you not only can have a cup of coffee, you can have breakfast too! Waiting on home page to load. I have spoken with Verizon several times with no success. I was using what they call a jet pack. The only good thing it was portable so when traveling you could find spots that worked much faster.

The service is not always predictable with regard to downloading especially in late afternoon. It is not clear whether this is a manipulation or more traffic. Late night surfing the net seems most efficient.

To start with I have had VERIZON FIOS. I THINK VERIZON FIOS COULD BE A LOT BETTER BUT THEY HAVE THEIR ISSUES. I have had Verizon Fios for a year now. First thing is they do not tell you everything. They leave some stuff in the dark. For example, my beginning price was $50. After like 4 months it went to 60. I call. They say my price went up all because I DIDN'T ENROLL IN AUTO PAY. I do not think auto pay should make a bill go up ten dollars in price cause I didn't want my credit card information saved on the web or my account page. From the start they also did not tell me about that either. Once it happens and you go to call them asking what made my bill go up ten dollars well the customer rep says, in order to receive service for 50 a month you have to enroll in auto pay. I believe they should tell you everything about what you sign up for.

Although we rarely experience the one gig speeds that have been promised, overall the service is excellent. On the rare occasions when it has been necessary to request customer support, we have received not only excellent telephone support but when necessary, the next day Fios technicians on site.

Too expensive, but offers great service. Should more protection from virus. Many promotions to add cable. Can have too much red tape or time to reach for repairs. Should have yearly upgrades without paying extra monies.