Verizon Fios Reviews

We had two outages over the summer resulting from Verizon putting in faulty equipment. In August as compensation we were promised $100 E credit to apply to our bill. On October 16th we finally received an email for the E gift card. We followed the instructions and tried to redeem the e credit daily. Yesterday, October 20th gave up and called customer service trying to get assistance to get the e card. After a 20 minute wait the rep told me all she could do was resend the email. That was at 930am on the 20th. As of 120pm the 21st have not seen it. Called back the afternoon of the 20th and was put on hold for almost 50 minutes I was told that I needed to be transferred to their rewards department and that department could manually give me the credit. I was transferred and spent another 30 minutes on hold.

Slow speed, expensive, poor service and a lovely early termination fee. Service center closes early. Internet speed is slow. Verizon is all about ripping money out of you and providing the minimum amount of service possible.

Verizon (FIOS) are liars. Here is why? I changed our fios speed from 1 Gig to 2 Gig in April-May, for the first few weeks we were getting over 2.03 G, then suddenly the speed started dropping to under 1G. Apparently, Verizon discovered they can make more money without doing anything other than advertising for 2.0 G, then drop the speed down to 1 g or below. Whenever I contacted their tech support, tech support claims the router was bad. I went through 3 Verizon routers and one NetGear -Nighthawk router.

My internet was fine. I transferred my internet service to my old roommate, and I received a confirmation email that I would receive a refund. Instead, we were both charged the next month. I tried to change my settings online, and they said I could only do it in-person. When I called the store, they said they do not handle billing. When I called customer service, they told me my account was not recognized. When I tried the live chat, they were not able to resolve my issue. Clearly, they are giving me the run-around, and currently, I have no way to cancel or dispute these charges, or close my account. That is a problem. I will have to call my bank, and I may never receive a refund. How must it feel doing the devil’s work for your job? Must be fun.

I’ve had the worst experience imaginable with Verizon Fios. When they installed service at my new home, they buried the fiber barely an inch deep. It failed quickly, and when it was “fixed,” the technician just ran a 400-foot line above ground through multiple neighbors’ yards. He promised it would be buried within a week. Three weeks later, the temporary line is dead, nothing has been buried, and I have no service. I’ve had two techs come out who both shrugged and said, “someone needs to bury a wire for me.” Verizon customer service is impossible to reach and does not escalate. This is unsafe, unprofessional, and absurd for a company of Verizon’s size. Avoid Fios if you value reliability or accountability.

We recently switched from Xfinity to Fios and are not impressed. So far we have had a black out that lasted 24 hours, everything is slower when it comes to the cable, and when searching for movies it does not account for apps such as Netflix, Hulu, etc for watch options and jumps right to “rent or buy” only options through the fios. I have also found the app usage to be extremely slow and delayed. I would not recommend fios.

We are so disappointed with Verizon Fios, our mother passed away and we were unaware of the account. Verizon will not do anything except credit 1 of 8 months of "service" that was provided and is unwilling to credit the unreturned equipment fee, even with her death certificate and date of death! Her death, was untimely and devastating. The "Escalation manager" John in the MA office, wouldn't provide me a way to call him back directly and told us he doesn't give his last name to customers. Verizon needs to do better for their customers.

I've been a customer for 16.5 years. I received an email back in May saying I needed to update my router. The woman on the phone talked me into new equipment. The wireless equipment, I did it. Since May I've had to call them at least 15 times. The wireless is terrible. I finally got them to give me back my old equipment and they told me I have to hook it up myself or pay $99.00 for a tech to come. Are you kidding me. Their equipment doesn't work and now I have to pay for them to hook it up! DO NOT SWITCH TO WIRELESS, IT SUCKS!!!!

Incompetent texting chat service that constantly disconnects and starts over with a new agent. I must have chatted for 3-4 hours having to repeat myself and catch the agent up to speed. When I finally just called them, they gave me a quote that was so far from the original agreement. Now I've been charged $180!!! more than my bill is supposed to be. I'm convinced it's because they're outsourcing everything to other call centers and "utilizing" AI in their service center. It's so frustrating, I'm never using Verizon again.

Verizon is LITERALLY the worst company that has ever existed. Total scam, stealing money from customers, the WORST customer service that can never help always for some pathetic reason. Take money easily....but money owed..... NEVER will see it again.

Verizon Fios is the worst company I have ever dealt with. It is greedy, offers poor service, and has terrible customer support. Their representatives are unable to resolve issues. I finally gave up and canceled my Internet, cable, and landline services after they replaced a defective DVR and then added about $50 to my monthly bill—for the exact same service I already had. Even after canceling, returning all the equipment, and receiving no services, they continue to bill me. Fios is truly the worst. My advice: don’t even consider signing up for Fios or Verizon Mobile. I had even worse problems with Verizon Mobile, which took me months to resolve.

I have been a Verizon Fios customer for over 10 years, and my experience has gone from reliable to extremely frustrating. When I was on the 100 Mbps plan, service was stable and worked as expected. However, after upgrading to 300 Mbps and eventually 1 Gig, performance actually got worse. Since the upgrade, I have regularly seen speeds as low as 0.2 Mbps on a gigabit plan. That is completely unacceptable.

Horrendous customer service. Fios will promise you promotional offers to convince you sign up and then make it difficult if not impossible to get them including gift certificates, boom box etc. This is a textbook case of fraud since a customer rep told me that many customers had the same problem. I condemn this fraudulent practice on Verizon's part which calls for a class action lawsuit to be filed against Verizon.

I signed up for Verizon Fios home internet a few months ago, and it has been the worst service I’ve ever experienced. My connection drops nearly 20 times a day, and despite spending hours trying to fix it, nothing works. I deeply regret leaving Xfinity, which was far more reliable. Fios has caused me unnecessary stress and disrupted urgent tasks—like printing important documents—leaving me frustrated and disappointed. This service has been nothing but trouble.

I had a faulty internet router that provided terrible intermittent speeds for seven months. After countless conversations with an AI chatbot, I finally managed to get them to replace it instead of just attempting to fix it. Now, I've been facing a five-day outage. Since I work from home, this has meant no work for five days, with the service provider postponing the fix date each day. The service and reliability have been terrible!

What followed was a nightmare: 9+ calls dropped or disconnected. No callback. Reps promised follow-up and vanished. I was eventually blocked from calling in — system said, “We are unable to take your call at this time.” The website forced me into an unauthorized Twitter/X registration and now locks me out, saying my email is already in use. No working support email, no ticket number, no resolution.

After paying for 11 months and going in 4 times because the internet service was not working. Was given new equipment to try, they called back office, but nothing worked. I never got a phone from them, returned my equipment to them, was repeatedly told I had no contract and could cancel at any time. So I did after all this trying and still no reliable internet. Got a bill for $655, cannot open myVerizon app or online because my phone ported out, 'customer service' is an a.i. joke that doesn't even slightly understand the problem - wasted a couple thousand on bad internet service and instead of refunding me, they're trying to charge an additional $655~?? So ya, my bank will be rejected that as an unauthorized payment and after wasting half an hour waiting for a robot to figure out what is going on, I'm done.

We recently canceled our Verizon FiOS home internet service and were extremely disappointed with how the final bill was handled. Despite their own terms of service on their website stating that "If You terminate Service, You may be billed through the remainder of the billing month." Verizon went ahead and charged us for the entire month with no proration—even though we canceled well before the billing cycle ended.

I've had Verizon internet service for two years, periodically I'd call to see if the rate was going to increase, so I got my bill preview and the rate increased by $5.00. I was NOT informed of the increase and I was not happy. I search for affordable internet service and I got one. After I got the equipment and installed it, I called Verizon on the 9th of this month to cancel my service with them. The service that I had was not under a contract and I believe I canceled before within the time before the next bill was told. Meanwhile the internet billing is suppose to be billed on month in advance so therefore my July bill was paid in June, so I was told that I would have to pay the full amount (that I already paid). I said that I won't be paying a full month bill for 9 days.

Just HORRIBLE. Their new boxes cut in and out repeatedly and then have to reset missing 5 min of a show during the process. Recording is NOT intuitive at all and it came with NO instructions. Time to cut the cord!!

I’ve been on hold for 1 hour so far for help with my internet! What the hell is going on???? Almost $300 a month from I’m sure almost everyone who subscribes to your service ISN’T ENOUGH FOR A TEAM OF CUSTOMER FOLKS??? Your automated system asked me if I HAD ELECTRIC! If I didn’t I would have called the electric company!!!

Has anyone had problems upgrading to Verizon’s Fios new system? It is a steep learning curve. I have 4 TVs. Two of them are fine. One TV requires me to push the input button repeatedly to access the cablebox icon. The 4th TV claims there is no internet connection, even though everything else is connected to my network. This is a real PIA!! I’m ready to switch to Comcast.

Just got Verizon Fios installed and DVR not working. Tried calling 2 times, no one picks up. On hold for 2 hours. Tried text chat. They said they are working on it then disconnected the chat. Still not resolved.

I was approached by Verizon Salesmen outside of my house. They asked how much I was paying with present provider, stated $157. They stated that they could match, they proceeded quoting for over two hours going back and forth with their office, their tablet going down. Anyways, they came back with $ 173 with triple play after all discounts, with free Netflix, 5 year fixed price and gift cards. Sounded great till I got first bill quote, right after installation, bill was $236.97. I immediately called to question bill, told no free netflix and I have to apply to different programs to get the discounts. Too much of a headache, so I cancelled. I received a prorated bill of $23.64. I tried and still trying to have that cancelled, for the principle of it, but their customer service is adamant that the bill is valid.

Verizon FIOS TV is TERRIBLE! We experience intermittent screen freezes, complete outages with the error “VMS Service not available”, and the absolutely TERRIBLE Google software. What moron thought that this Google software would make FIOS TV great? The customer service is also terrible, but that's how it has always been. The automated customer service is the worst! I’m looking to quit Verizon FIOS after using it from its initial rollout.

Loudoun County, VA. We have lost service twice in a month and they blame it on our cheap plan when we call, trying to upsell. But we have no Internet, speed is fine unless it's raining. Which they say is impossible. They wouldn't send anyone out to investigate that... But the two outages lately (the first being wire cut by construction down the street), the second we don't know yet, would apparently be fixed if we spent a hundred more a month... For speeds we don't need.... Anyway 5 hours of AI hanging up on me before a real person. No thanks, I'm done. Switching as soon as the competition can get installed. Calling tonight. They can't be worse.

We only had Verizon Fios for a few months and now it has been almost two days that the internet is slow. Called CS, after a useless half hour dealing with IA generated CS, I was connected to an "agent". The guy acted petty and in more than one occasion sort of treated me like I was dumb for not getting what he was saying, while in most of occasion he did not realize that I was doing exactly what he was asking. At some point I was like: "maybe is better if someone comes and fix things in person", he was like: "no, no we can fix most things via remote"... In the end he couldn't fix a damn thing... But kept acting rude.

I’ve been a loyal Verizon Wireless customer for over 20 years and always received exceptional service—until now. When I got an offer from Fios, I made the mistake of trusting that same level of service would carry over. I left a perfectly good internet provider based on my past experiences with Verizon, and it has been nothing short of a nightmare.

It took months of frustration, multiple disputes, and three separate complaints (FCC, CFPB, BBB) before Verizon finally acknowledged and corrected an error involving equipment I returned in December. Despite repeated assurances from customer support that the issue was resolved, I was wrongly reported as delinquent to all three credit bureaus — damaging my near-perfect credit score.

Verizon Fios sent me a link to pay my last bill and then literally made it impossible to make the payment through that link. When I called them they sent me to THREE places for my cell phone service who could not help me with the FIOS service in whatever country they have their customer service to pay the final bill prior to finally sending me to the U.S. service call center where they charged me the extra $3.50 to pay the final bill. Don't get FIOS. They are a total hassle and rip you off.

Verizon FIOS is the worst internet provide I have had. I have been billed incorrectly since day one and have submitted multiple trouble tickets with multiple representatives to correct the issue over nine months with no resolve or update. Do not waste your time with them as they will incorrectly bill you and not honor promotions used during sign up.

I'm a loyal Fios customer for TV and internet since 2012. I received an email stating that they are changing the boxes and I will need to get the new box, but would need to pay more than I'm already paying a month. I was like, "No way am I do that," so I let it go. A few months later in Dec/Jan, I was sent a letter in the mail that they were sending me the new equipment and it wasn't going to affect my current bill and I would just need to install it. I didn't receive my equipment till march. Complaints I have about the setup:

Woke up at 5am Monday, found that Fios was down. it’s now 11am Monday and Fios is still down and being reported that it will be down till 1am Tuesday. That’s an entire day without service. For as much as Verizon charges and the amount of outages they have, I urge anyone with alternate options for internet to choose those over Verizon.

I've been a Verizon wireless customer for over 20 years and received exceptional service for those decades.. I received an offer from Fios.. I gave up my perfectly good internet service from a competitor based on my previous experiences with Verizon.. It has been a nightmare.. They promise you perks and offers to enroll. To date, I've had to call 3xs (an hour + each time I called) because the billing has yet to be correct.. each time I called they'd offer me a new perk.. Called again today, they are telling me that they cannot give me these perks as it was not part of my offer and I have screenshot confirmations of these offers.. Folks if you have something good, don't give it up.. This company has no integrity anymore and does NOT honor their offers.

Internet installed on 17 Apr 2025. Internet working at end of install. Internet not working as of 24 hours later 18 Apr 2025. Internet is crucial for my work as a physician and for care of my elderly father with instant alerts regarding falls / other adverse events instantly sent to me via Internet. Verizon rep tried to get me service same day and could not. Disgusting level of customer service from Verizon. Installed literally 24 hours before and no remedy!?!? I will be demanding a MASSIVE credit to my account.

They advertise and we pay for gigabyte service.. I checked recently and randomly on Ookla sites for speed test.. We barely get 2 Mbps down and 0.9 Mbps up. $600 a month for home phone and internet. Scam! They got us locked for a few more months.. Oh and we've had a repair on the schedule for 2 days. 2 days someone home waiting.. For a no show no call. Absolutely worst customer service. It's unfortunate Cox and this garbage is the only 2 choices we have. If you're in an area that has better options.. Choose them.

I was approached by a Verizon salesperson who promised I’d get 1Gbps Fios internet for $40/month, locked in for five years after applying for a teacher discount and other promotions. I confirmed this in writing with the rep, who told me to wait until after installation to apply the discounts — which now feels like a deliberate delay to stop me from discovering the truth until it was too late. I canceled my previous service with Spectrum (which was $70/month for the same speed), returned their equipment, and had my home rewired for Verizon. After installation, I learned that the promised price was never valid. I’m now paying $74.99/month — more than I was paying before.

I am filing a complaint with the Maricopa, Arizona Verizon store. I went in to ask some questions on setting up texting since Verizon disabled their text app. The Associate Crystal said since my wife and were customers for over 11 years, we can have new Phones for FREE! I asked a lot of questions to make sure there were no strings attached and Crystal confirmed they were absolutely free. After my wife and I said ok, Crystal then said that I would have to pay the taxes on the phones and transfer fees. I paid that. Crystal also said that there would be 10.00 added per person phone. I was paying 137.00 for both monthly which meant the new bill would be 157.00.

Works on my TV, although extremely expensive - paying $314 per month. On multiple occasions when trying to access services remotely was unable to log in. Record UN and PW, so those are always correct. "Forgot Password" usually doesn't work. Last time, I called FIOS tech support. Spent nearly an hour. They were unable to help. Temporary PW didn't work. Canceling. Going to Hulu or other service.

Absolutely terrible now, the new boxes and remotes are so awful it's off the charts. I would give it a rating of about one out of 100, the worst downgrade I've ever seen out of any company in my entire life. Every single feature and option is now impossibly difficult, you can't just start something over. Fast forwarding is extremely slow, there's a lack of buttons and ways to get the screens, every single thing is an extra click, you can't use two remotes in the same room, the list goes on and on. It looks like a result of cheap offshoring with absolutely no regard to their paying customers. Verizon is infuriating. I'm so sick of this company, they have only gotten worse over the last decade.