Verizon Fios Reviews

I am a participant in the Verizon Forward program. On March 13, 2026, I was promised a 'seamless upgrade' to keep my internet affordable at a permanent $19.98/month rate. Instead, Verizon used this as a bait-and-switch to move me off my reliable Fios fiber line and onto an inferior 5G Wireless system that does not work. One of the new 5G units arrived defective (Solid Red Light), and the signal range is significantly worse than my 'old boxes.' My bill is now a mess of unauthorized charges ranging from $0.57 to $72.00, ignoring the signed agreement and my Verizon Forward status.

I hardly write reviews, but honestly I had to. I believe it's safe to say I just about hate this company. Most of the customer service representatives are incompetent. Have you repeat yourself several times. Keep transferring you to different departments. I dread calling them. There has never been a time when I wasn't on the phone for well over an hour everything, ending with a massive headache. Not to mention the service is constantly going in and out, having to keep troubleshooting and they are not the most affordable. I just terminated all my services with them. I don't pay my money to have to continue dealing with this.

Wish I could give zero stars. This could quite possibly be the worst provider on the planet. Their services are by far the worst I’ve ever encountered. The technology they use is not intuitive, does not work with every television (I have an LG that I purchased seven years ago, their technology could not work with it) and quite frankly it just sucks. Fios TV never worked properly from the moment it was installed.

Did not deliver what was promised when I canceled; they kept on charging me for service. Very tough to get a hold of. Unwilling to understand the issue. That's why I went back to Spectrum for much better service and have people you can resolve your problems with. Every time I think of using Verizon, it turns into a problem.

I’ve been contacting FIOS via chat, call and actually going to a Verizon location for > than eight months with no resolution. Each time they say it’s resolved but it never is fixed. The internet has to be downloaded from Settings at least 10x a day. I’m unable to get into the Fios home app to access shows on my phone. This app says that I will receive a text to verify, but it doesn’t arrive. The NBC connection has been down and the Olympics are beginning soon. I’ve been with Fios for > 20 years. I’m looking into other companies, because it appears that FIOS is unable to correct any of these issues.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a rep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

The FIOS TV service is expensive, unreliable, tech support ineffective and DVR functionality horrible, I dropped it after several months of frustration. The internet service is good and reliable, requires minimum interaction with the miserable FIOS tech support so I kept the internet service after getting an excellent retention deal. Their website is bad and counterintuitive. The AI (Artificial Idiocy) based FIOS automated phone "assistance" will drive you crazy. Their VISA gift card can only be used to buy Verizon merchandise, so it is totally useless to me.

The monthly price keeps increasing as the selections keep getting worse --- reruns of ancient shows or disgusting new ones. And the portion of advertisements per hour seems to have no limits! After over a decade, I am seriously considering Spectrum or another carrier.

As a senior on social security, I was offered the Lifeline service. Along with that was the added incentive of a Samsung smart TV, 2025 43". The tv was shipped by Samsung 3 months later, and the screen was completely smashed. There was no damage to the box at all, and UPS delivered it with care. I called Verizon customer service, and after no less than 4 transfers to different departments, I was told it wasn't verizon's problem, and to make a claim with Samsung. So I called Samsung. I sent a picture of the broken screen. I was told, "Not our problem, take it up with Verizon."

I’ve had ongoing issues with Verizon Fios customer support, and the biggest problem isn’t even the service — it’s the attitude. When contacting customer service for help, representatives were dismissive, impatient, and unwilling to properly listen or resolve the issue. Instead of feeling supported as a paying customer, I felt rushed and talked down to. Problems that should have been simple took far too long, and accountability was lacking. Reliable service is important, but respectful customer service matters just as much. Unfortunately, Verizon Fios failed in that area. I hope they invest more in training their customer service team to treat customers with professionalism and respect.

The set top box fails intermittently. I called customer service. It took ten minutes of prompts before I got put in the queue to talk to a live agent, and I hung up after 55 minutes on hold. In reality, there is no effective customer service. For the outlandish price, this company is ridiculously overpriced and under serviced.

Recently I had a stressful experience with Verizon Fios due to improper disconnection of my account. Verizon received a documentation of a potential tenant at my current address with a move in date of Dec 22, 2025. Without properly verifying the information and without informing me, Verizon turned off my service/ disconnected my account and set up service for the potential tenant on Dec18 2025. While I still live at my current home and no notification of relocating. When called to explained the situation Verizon wanted me to send prove of my residency at the home that I have been getting service for several years. One female supervisor was very rude and made it like it was my fault that the service was disconnected.

I have had nothing but problems since 9/2025 when Verizon Fios cable, internet and landline was installed. Installer did not explain the use of the DVR box which needed to be activated, installer did not port my landline from my other provider and tried to charge me for capturing my old landline number and they did not explain the remote usage. The person who sold me the package lied about the cost of the package for cable, internet and landline. Had to call several times RE: billing and television service outages (no wi-fi signal).

I had returned my internet box to the Verizon store and they told me I had to bring it to UPS so I did that and they gave me my receipt and paperwork for tracking, that was September 29 and after talking to customer service they said, "Don’t worry. We will take care of it," now December 7 they take 200 plus all fees and taxes out of my account leaving it in the negative, I called again, this is now call number 4 after talking to supervisor, she said, "Don’t worry we will take care of it," never happened and called again, this time I’m furious because my bank is charging me overdraft fees, still no luck, I sent photos of paperwork so apparently that’s not proof enough, so if you use Verizon internet be prepared for this to happen. I’m not happy with this at all and when it’s over I will be leaving Verizon for good.

I am unable to find my first review. Could it be that the powers that be had it removed? Here goes. I was informed that I would lose my landline unless I updated to the new fiber optics. Feeling backed into a corner I switched, in order to keep a landline. As it turned out Fios NEVER changed the original copper lines. They sent one male technician to connect 10 TVs. It took him 9 hours. Several months later I discovered that the technician ROBBED me of $12,000. I made a police report and called the 2 supervisors that assessed my home prior to switch. I spoke with their security department several times. To make a long story shorter, Verizon never did a damn thing for me. Police couldn't even investigate the technician who was now DEAD, 4 months after the theft. I got a SORRY, and was told that he had passed the piss test upon hire. I was NEVER made whole. I never forgot. I am still sick about it. I was wronged. This occurred in 2019.

The actual Internet is great. The technicians and dispatch have continued to be awful. Very little communication. My upstairs neighbors were getting Fios. A technician was there and told my wife, who happened to be outside, that they would have to cut the wifi to downstairs for about 30 minutes. If my wife hadn't been outside, the internet would have cut out without warning. Then, after 40 minutes I look outside and the truck is completely gone while my internet is still out.

Horrible! We have Verizon internet at our dental office. It hasn't worked for 5 days now!! We've called 3 times and each time we were PROMISED it would be working by noon-1. STILL NO SERVICE!! Impossible to run a business without internet! Do NOT get VERIZON!!!

Technician Robert was unprofessional to not call us when he was enroute to us. He should have called to notify. We waited 5 hours without a call. Punctuality is bad for business as a customer. We would and other customers would appreciate better customer service.

Signed up for Fios internet as my contract with RCN was getting expensive & they wouldn’t reduce their rates although I asked. From the start I had connectivity issues and internet wasn’t working with Fios. They sent a tech to fix the problem. They changed out the WiFi router, which seemed to resolve a lot of the problems, but two TVs continued to have connectivity problems. They separated 5G bands which wasn’t separated by default and it Helped with one of my TVs. For the second TV, we ended up hard wiring it as they couldn’t get it to work on WiFi - something I never have had an issue with in all the years with prior ISP. (RCN/Astound)

If I could give zero stars, I would. Our service has been out for 3 days now. I had an appointment scheduled and confirmed on the on-line chat, but didn't realize I had to confirm it. After waiting for them to arrive, contacted Verizon and had to make another appointment two days later. They did come, but rang the Ring doorbell (which requires internet to work and internet is completely out). We never heard the doorbell and the tech left. Customer service said someone would call me in a specific window about rerouting the tech. Surprise, surprise, no one called. Ended up making yet another appointment, with promises someone would call. I don't expect any call from the dispatch manager. I'm actively searching for options to replace FIOS. I was a customer for 18 years, but my frustration level when I try to resolve any service problems is too high.

Verizon is trash! I bought an off-brand phone and they said they couldn't connect it. I swapped my SIM to it and it and the internet worked for 10 minutes and stopped working. Long story short, Verizon blocked it and tried to get me to upgrade through them. I'm not an idiot. I should be able to use whatever phone I want. I know it is compatible because it was working! I am sick of Samsung slowing down phones just so you buy a new model. There are way better phones out there with companies that don't do that. Like Doogee. Currently searching for a new carrier.

The internet service was great and I never had an outage in the four years that I used them. However, upon closing my account to move houses, they overcharged me an extra month, made excuses why it happened, locked out my online account, then fully “lost” my account (they could not even retrieve it on their end). This left me feeling burned after an otherwise fine experience. If you do use them, freeze your credit card after the last legitimate payment is processed.

I’m a 25 year customer of Verizon mobile with nursing discount. Not able to take advantage of nursing discount on my Verizon FIOS as advertised. This has been documented by others as well. FIOS staff member trying to help but not able to figure out. I believe advertising this without being accessible is fraud? Please investigate this as this is also very disrespectful to first line employees like nurses.

Way below what Fios plan is. Impossible to get a human and after wasting hours I get a human that can barely speak English that is working from a elementary school level checklist. When I asked to be connected with a tier 2 engineer I got a supervisor that could not speak English either and did nothing but parrot back the DHCP issue of the leased IP that I had just informed him of as if he was instructing me. I am a CE/EE of 35 years.

I was told the Verizon tech will get here between 1-3. He called me this morning and asked if he could come at 12pm instead and I said yes. It’s 2:06 and he is still not here. I did not feel like spending my entire Saturday waiting for the Verizon technician to get here. And if he didn’t call me in the morning saying he will get here an hour early I would have had time to get breakfast. Do not use verizon Fios.

We had two outages over the summer resulting from Verizon putting in faulty equipment. In August as compensation we were promised $100 E credit to apply to our bill. On October 16th we finally received an email for the E gift card. We followed the instructions and tried to redeem the e credit daily. Yesterday, October 20th gave up and called customer service trying to get assistance to get the e card. After a 20 minute wait the rep told me all she could do was resend the email. That was at 930am on the 20th. As of 120pm the 21st have not seen it. Called back the afternoon of the 20th and was put on hold for almost 50 minutes I was told that I needed to be transferred to their rewards department and that department could manually give me the credit. I was transferred and spent another 30 minutes on hold.

Slow speed, expensive, poor service and a lovely early termination fee. Service center closes early. Internet speed is slow. Verizon is all about ripping money out of you and providing the minimum amount of service possible.

Verizon (FIOS) are liars. Here is why? I changed our fios speed from 1 Gig to 2 Gig in April-May, for the first few weeks we were getting over 2.03 G, then suddenly the speed started dropping to under 1G. Apparently, Verizon discovered they can make more money without doing anything other than advertising for 2.0 G, then drop the speed down to 1 g or below. Whenever I contacted their tech support, tech support claims the router was bad. I went through 3 Verizon routers and one NetGear -Nighthawk router.

My internet was fine. I transferred my internet service to my old roommate, and I received a confirmation email that I would receive a refund. Instead, we were both charged the next month. I tried to change my settings online, and they said I could only do it in-person. When I called the store, they said they do not handle billing. When I called customer service, they told me my account was not recognized. When I tried the live chat, they were not able to resolve my issue. Clearly, they are giving me the run-around, and currently, I have no way to cancel or dispute these charges, or close my account. That is a problem. I will have to call my bank, and I may never receive a refund. How must it feel doing the devil’s work for your job? Must be fun.

I’ve had the worst experience imaginable with Verizon Fios. When they installed service at my new home, they buried the fiber barely an inch deep. It failed quickly, and when it was “fixed,” the technician just ran a 400-foot line above ground through multiple neighbors’ yards. He promised it would be buried within a week. Three weeks later, the temporary line is dead, nothing has been buried, and I have no service. I’ve had two techs come out who both shrugged and said, “someone needs to bury a wire for me.” Verizon customer service is impossible to reach and does not escalate. This is unsafe, unprofessional, and absurd for a company of Verizon’s size. Avoid Fios if you value reliability or accountability.