Verizon Fios Reviews

My lease is up in April and I am not going to get into a longer contract since I will most likely be moving. They are telling me if I do not go on line and do this then they will bill me at the higher rate. They had no problem taking the order over the phone.

It is a scam because it is not a one year agreement. They are tricking people into a longer contract. I have spent over three hours trying to fix this.

I figured all was well until I received a bill from Verizon 2 weeks later for 190 dollars. I told them that I was not on their service and that their service was never installed. I never signed the work order the tech had because the job was never completed.

After being transfered at least 5 times and 2 hours later, I was told that they cancelled the service and would redo the bill when I got my final bill. Well, the next month I received another bill with late charges non the less. I called again just to find out that I was still an active customer still receiving all their services. They told me, 6 people later and 2 hours more on the phone that they definitely cancelled the service this time.

Well, I just got another bill in the mail with late fees. The is now getting quite large as you could imagine. I tried calling and again have been transferred several times and outright hung up on tonight. I am being held hostage against my will by Verizon. They will not cancell a service that I never had to begin with. I have a feeling they are trying to drag this out until 90 days so that I can not cancel for free and have to pay an additional cancellation fee. This is absolutely incredible.

The next step as you all know is that someone like myself will not pay for a service I did not receive and the big bad corporate bully will file a claim with a credit agency attempting to ruin my credit. What Verizon does to people is criminal. There should be an action that we can take to punish these bully's. Why should should tax paying citizens be reduced to begging verizon staff to assist just to be ignored and led astray. I don't want to beg these people anymore for what they should be doing with pride, their job.

So far I have a quite sizable bill that is getting larger every month. I get extremely upset when I have to spend hours on the phone with these people on my days off. I believe I am developing bleeding ulcers from the stress. My voice is hoarse from talking to no avail with these people. They are causing financial, and more importantly health problems for me.

Our new install date arrived, the tech arrived on time and installation was quick. After a week and a half of no phone, we were finally back up and running with phone, internet, and cable. 45 minutes after the tech left, another tech arrived to install our service. He was very confused as to why we already had a Verizon box on our house.

Fast forward a month, I received two bills from Verizon, one under the supposedly cancelled account, one under the existing phone number. Although I never should've received a bill under the one number, both bills were wrong. There was no bundle package at all and the amount I was charged was not what we were quoted. The taxes were almost as much as the service.

From the date of installation, January 12, 2008, until April 10, 2008, I continued to receive bills for both accounts and our service constantly went out for no reason. When my husband or I would call to rectify the problem, sometimes we were told we had cancelled that service and they would have to set up another date for services to be turned back on. On other occasions we were told they weren't sure why our service went out and they would turn it back on.

Every time, and I stress every time, they would turn the particular service back on, something else would go out. For three months, my husband and I were on the phone with a Verizon representative every other week, if not more, for several hours trying to get billing issues rectified and to get our service working properly. No one could ever get it right.

Our cable went out, again, in April 2008. I called tech support who said they were fixing the problem and they would call back to let me know what was going on. Two days went by and I never received a call. I followed up and was told my service call was still sitting in the system. I had enough and told them to cancel the service. I was transferred to a very arrogant, rude representative who told me, in his three years of working at Verizon, he'd never had anyone want to do this.

Fast forward 4 months. Since April, I have continued to receive bills from Verizon, for BOTH accounts. Thankfully, and hopefully, I finally got the account that never should've existed taken care of. I have a final bill from them with a $0 balance on it, but I'm not holding my breath that will be the end of it.

As for the other account, last week I received a bill in the amount of $471 for service. Every time I've called in the past about this I'm told even though the system shows I cancelled the service in April, the cable was never disconnected and that's what the charges are for. Every call I make the person tells me they will take care of it. Clearly that isn't happening.

Also, I do not pay 89.99. So far every month the bill has been different. The last bill came out to $130- which is ridiculous. Everytime you call them to clear things up or get an answer you get the run around and each person tells you a different story to pertaining your account. I am not happy at all and to top it all besides feeling that I have been duped, I can not just cancel or complain about the package and that I deserve to get what their promotion stated because now I am bound to stay for at least 2 years and not 1 because Direct TV has a contract with Verizon and Verizon failed to tell me that I would be bound to DTV for 2 years.

I never get a straight answer when I call and it takes along time to try to resolve even the smallest problem because they keep you on hold for a very long time. I do not know what my bill will be for this month but I am already worried because it has been always different. If you give me a call I can further explain my situation. I have taken notes of all that has occurred. I can not give you names because all the time I call it is someone else on the phone and I am also lucky if I get someone that can understand my english or I can understand them. Please help.

I am stressed and upset alot. I am now locked in for 2 years instead of their offer of 1 year. It will cost me more money than I had planned, it already has been more money. I call this false advertisement and this needs to be corrected. The fact that I have to always talk to a different person and I am put on hold alot and then it takes a long time, I find it a waste of my time and I feel sick after speaking with them because I did not resolve anything.

When I inquired about the the termination fee, they said they would credit my account in 2 months.

They have borrowed from me $175 without any interest and raised my rates.

THEY ARE TRYING TO CHARGE ME 300.00 FOR A BILL FROM MY OLD APARTMENT THAT THEY NEVER TURNED OFF. I'M VERY UPSET EVERYDAY THAT I SPEAK TO THEM SOME TIMES I CAN'T SLEEP THINKING ABOUT IT.

I'm really angry because whenever I call asking for the tech to come and see about the wire (we think its the phone jack causing the trouble), they want me to do the whole troubleshooting over the phone with me for hours... We have done the troubleshooting numerous times and it has never worked but they wouldn't listen and just waste my time. The funniest thing though, is that they got me with 2-year contract!

Overall, my Verizon experience has been a night-mare so far and I would never recommand it to anybody. I can shar all the names of representatives I've spoken to on many differeent ocassions and all the details but who cares...

I'll be billed for two weeks of not being able to use DSL internet service plus time (hours) wasted on the phone trying to resolve the issue plus all the aggravation you can imagine... Very sad...

This happened before, but I didn't report. Now I can't take it anymore, once I thought I should bring a class action law suit against verizon.

I am missing my business calls , although I have cell phone. I gave my ground/home/cell phone to people for my business and my everyday life communication. I am having tremendous business/personal problems for not receiving the phone calls, or having dialing from my home.

On August 1, 2008, I spoke to one of the managers, Denise. She spoke to the Promotions Department to a gentleman by the name of Gary. Gary did not have a tracking number for the TV. He did not have any idea of the status of my TV. Denise and I agreeed to speak again on Friday, August 15, 2008 to follow up with this situation. During the week of August 11, 2008 I received a call from Verizon Promotions Department . The person left a message inquiring if I had received my TV.

I have called back twice and left messages stating that I have not received my TV. I have not heard back from this department. On August 15, 2008 I called Denise to follow up with the status of my 19 inch Shart HDTV. I left two message on her voice mail. Neither of which were returned. On August 15th, 2008 I also spoke with Jeff Connor a Verizon Representative regarding this situation. I asked to speak with Denise--he told me that she was on the phone. I asked for him to ask her to call me. I also asked him to speak with another manager. He told me that there weren't any other managers around and that he did not know the whereabouts of his supervisor. He made a three way call to the Promtions Deparment. Together we spoke to the Promotions Department.

THe Promotions Department told me that there were problems with the Sharp 19inch HDTV's and they were doing everything that they could to make sure that I would get my TV. The Promoptions Deparment could not give me a date when I could expect to receive my TV. She told me to check back with her in two weeks. To date, I am still waitng to hear from Denise and the Promotions Department where I have left messages

Emotional turmoil. I have done everthing on my behalf to receive this TV and VERIZON has made EMPTY PROFESSIONAL promises. No one from Verizon can help.

i do not like this i want my unlimited. and also the sales rep DID NOT tell me that i was now in a 2 yr contract. I'm really disappointed because all i see is all the ads promoting unlimited services, what a big JOKE. i can't wait to go to another company that has unlimited services. sincerely, a very unhappy customer

Apart from this, the first billing information I received from FIOS was a notice that I had been turned over to collections. No bill, no email notice nothing. When I pointed this out to customer service, they essentially told me I was lying. It is not worth it

it is now august 11th and i called again 2 check on the status (which i have done every 2 weeks since march as instructed). I was told that they are not shipping out anymore t.v.'s that the promotion has ended....what? i dont understand how they can do this!!!! im writting this while im on hold to the cancellation department. ive been on hold for 62 min as of now...

i signed up for the 3 services for the t.v. promotion. i wouldnt have payed for the phone line or the hd box that was suppose 2 be used on my hd t.v. also they are telling me im in a contract and that it will cost $200 to cancel. i feel they broke the contract!

On August 6, 2008 I spoke with Ms. Anderson a supervisor and was told that I was not eligible because the promotion was over but she offered me a 300.00 voucher. At that time I told her I would not accept that because I couldn't not buy the TV they promised for that amount of money and I wanted the TV. I kept my end of the bargain and they should honor theirs. I then asked to speak with her supervisor, she told me there was no one there and should would leave a message & someone would be in touch with me via telephone. I explained to her that because of the hours her management kept (she told me they left by 5pm) more than likely they would never be able to contact me at home because of my work hours. She said that was the best she could do but someone would call me back. I received a message from one of her managers on my answering machine but I could not call her back because she didn't leave a phone number to return the call.

On Friday August 8 I attempted to call again but I got a person who didn't speak clearly and she was in the call center I told what happened ask to speak to Ms. Anderson and she told me she didn't know who that was and she transferred me to a women named Anna in the shipping dept. Anna the Floor Supervisor told me that I was in her system to receive a TV and it would be shipped out in a few days but couldn't tell me when only that FED EX would deliver it. I asked to speak to her supervisor because after 8 mths of being misled and talking to Ms. Anderson who told me 2 days prior I wouldn't not be receiving a TV I didn't trust what I was being told!

Anna then told me she had no manager I could speak with because she was the head of the department. I asked where I could write to so I could complain about what has happened and she gave me an address with a PO BOX. I wanted a real address so I was able to send the letter certified return receipt. I'm so discussed and what Verizon held accountable for the way things were handled and that I should get my TV before next year if I get one at all!

A week before my first bill, my international phone call is put on hold (is stopped). I call and they say it was because of high usage. I thought I might have spent a little more time on my call to Japan this past month, so I tried to take off the block without much success. All the customer service representatives kept redirecting me with no one who could remove the block. Then when I see my bill for this month, Verizon charged me $184 for my calls to Japan. They said I was charged close to $4 for every minute, because I didn't join their international phone plan. I told them I didn't join because I was told I would stick with Airnex for international calls.

They said we are sorry you were misinformed but we cannot do anything about it. All they said was You can join the international plan of $5 a month with 10 cents a minute so you won't incur those high charges again. I asked since it was their misinforming me that got my bill to be $184 instead of $3, the least they could do is adjust my bill on the 10 cent a minute plan. They said Sorry we cannot do anything on a past bill.

The third party clearly said long distance would be carried by Verizon, and there is no way national and international will be carried by separate phone companies. I made a pretty long phone call to Japan because it would have been 5 cents, thus totaling to $5 at most. But Verizon charged my $184 at close to $4 a minute.

One time I called and they said the wait would be 5 minutes. I hung up after 10 minutes. The last and final time I called the customer service moron on the other end he said he couldn't hear me.He asked for my phone #. I gave it to him and asked him to repeat it back to me.He repeated my number and I said to him I thought you couldn't hear me you liar. He also said he would call me back in 30 seconds. Glad I wasn't holding my breath. Verizon also says if I don't take action within 60 days I will lose all personal setings e-mail messages etc,

I have called and e-mailed to get everything reactivated. They don't care about customer service. They say on the phone bill pay with your credit card the bill plus a convenience charge of 3.50 for swift payment processing. Who does the 3.50 charge benefit? All I want is my old e-mail account back. 2 years ago I had ATT internet service. In Temecula here It's Verizon. I asked ATT what they know about Verizon Internet Service. They said it wasn't good. I belive them now

I have lost pictures'contacts,e-mail messages. I have wasted cell phone minutes and lost family documents that I had in files. On the cancellation optionts page it says I cancelled the account. I know dam well I didn't cancel my own account. Also they should have their customer service people in th USA not in INDIA. Every person I spoke to could not speak english very well and all they were their for was to stroke your ego to calm you down not solve the problem.

The technician came out and installed the DirectTV and we began the service with Verizon for all three services. I called to check on the tv repeatedly. I was told that we were definitely qualified but I just needed to wait for more time and call back. Then I was asked if I received a letter or email stating that I was qualified for the TV. I told the rep that I never received any letter or email but I had been repeatedly assured that I was qualified for the promotion. It has now been eight months since the installation.

We still do not have FIOS. I called to check on the TV today and was told that I was not going to receive the tv even though I was qualified. I was also told that I should not have signed up for their service just because they were offering a new tv. I told the rep that Verizon has now broken their contract with me and that I wanted to terminate service without any fees or penalties. I was then told that I would be hit with a large penalty from DirectTV for early termination.

I have never received the correct billing price either. The monthly bill has been averaging around $200-240 instead of the $99 price that I was quoted. I have not been able to receive a reason or explanation for the increase in cost - but each time I have called I was promised a lower cost- never happened.

We were attempting to lower our monthly bills by consolidating three services with Verizon. We have not seen any savings and have actaully been billed as much or more as we were paying before. We also have not received the promised 19 tv that we were qualified to receive.

When i called 8/6/08 i was told that a manager will call me back in 48 hours.i received a call today and the manager states the promotion was over and there is nothing she can do. i informed her that it was fine and i will be disconnecting my services and returning back to comcast

While others on neighboring streets and around the block were notified of their intent to trench, we never received the requisite door hangers (nor did our neighbors) and instead discovered the activity after they had begun. Our yards, including plantings, have been torn up and significantly damaged, and rather than replacing with sod, the lawns that weve spent thousands keeping up over the Summer, have been left barren/dirt.

The contractors for Verizon core drilled in the center of our driveway well inside the ROW and the rest of the trenches, apparently to avoid gas lines and to facilitate the laying of the fiber underneath our driveway (though we insisted we did not want their service as we have Comcast). There is a hole in the center of our driveway and the drilling caused cracks and breaks in the pavement in 3 of the four corners so we will need to have the entire driveway replaced in order to sufficiently repair it. We could not access our garage, had to park down the streets and there was insufficient safety precautions for the young children at play in the neighborhood.

Furthermore, when they were performing their services, because they were firing missiles underground to facilitate an easier pull of their cable, they hit Comcast fiber, and cut off all of our phone, alarm, internet and television services (and the same for our neighbors). We had to call Comcast to come out to repair (Verizon did not take responsibility for this) and were out of service for a day, and continue to lose service intermittently as Verizon continues to work. Despite the obvious inconvenience of this effort, it is clear, that the greatest cost to us as homeowners is in the driveway (again inside the permissible ROW).

Were told by three different supervisors they had a permit for 4-8 feet, 32 feet and 60 feet as part of their utility easement. The latter two would put them on top of our inside our houses. The driveway where they drilled is well inside 4-8 feet, and inside the areas Verizon was digging in the yards.

Complete replacement of our driveway will be required. Resodding of yard and replacement of shrubs.

Finally, after being transferred to 4 different people (they would not give names) a man saw that the refund had been noted but that I'd only receive $73. No explanation! I began looking at my bills and they'd put in some kind of credit to what I couldn't tell. I'm out of the money and can get no response from these people. I also have the Premium Technical Support, called in for this one asking for help with downloading photos of my grandchildren, put on hold and transferred to three different people. Holding for 5-10 minutes with my speakerphone. No one ever came on the line to answer my queries.

Fed up, I called today to cancel the Premium Technical Support, was told by this person (the only one who gave me his name (Mr. Burnett in Roanoke, VA) said that I'd incur a charge of $15 if I canceled early as the contract does not end until November 08. No service, no refund, and no customer service! I am tired of Verizon and the games they play. It is insane, and they have complete autonomy, no one can touch them. I am frustrated and angry. No where to go for help with this. Someone, somewhere need to do something! Verizon is a government unto itself.

Double billed to the tune of $219.00 over a six month period, not to mention, the $9.99 I pay for service I cannot even access (Premium Technical Support), and they're still billing me each month! What a joke! I would laugh if I could stop crying! What can I do? I'm thinking of paying the $15.00 (their termination fee) but they have a propensity to be really vengeful. When the contract expires, I will find somewhere else to get phone and DSL service. Verizon is like a toothache that won't go away! Very painful.

I beleive that I am out the cost of a 19 sharp hd tv

I have been on hold for 30 minutes. The yap while on hold is incessant with grotesque advertisements, loud and annoying. At one point, on hold, an automated recording said I would only hear music. They can't even be honest about that hoped-for promise. I am going to have to hang up as am out of cell minutes.

Will attempt to get the charge off by calling my bank. Overcharged $47.99 by Verizon Fios with evidently no means to talk to a Fios rep.

I just received the first bill and the rate per minute to Mexico is almost $3.00 per minute, not quite about the same as Bright House. Also, including tax, the monthly bill (excluding the Mexico phone charges), was slightly higher than my Bright House bill, NOT $45 less in the salesman's apples to apples comparison. There was also supposed to be a referral discount which was not included.

I tried calling to cancel the Fios service today and called their Custom Service line and talked to Jennifer at about 5:45 PM. She confirmed my phone number and when I told her I wanted to cancel my Fios service, abruptly transferred me back into their call queue where I waited until 6:35 PM before I disconnected after 50 minutes on hold. It is unbelievable that this company practices such disrespectful, unprofessional tactics to gain customers and lose their reputation. If the salesman had spelled it all out and it was comparable to Bright House, then I may have taken the service anyway just for the incentives. In this case, he either knew that he was cheating and lying to me to gain a sales commission, or was so uneducated on the procedures that he didn't know any better.

In either case, Verizon should be held accountable for his actions, misinformation, and take back his commission. I still need to call back tomorrow and try to get through to a person at Verizon Fios to cancel my service. I have heard that they charge $200 to cancel, but based on the fraudulent actions of their salesman, I should be able to cancel with no penalty.

FEBRUARY 2008 - Called again, same thing. MARCH 2008 - Called again, same thing. APRIL 2008 - Received WRONG promotion letter ($50 Best Buy gift care or video camera). I called to discuss issue/wrong promotion gift. Once again, I was told - I am not elible for the tv and the error had to be corrected in the system. (This time I received a story about Verizon had a big computer glitch which wiped out a bunch of data. Once again, Verizon.com records on-line were correct, paper billing were correct.

MAY 2008 - Called again, same thing. Two-way call with Verizon and Eligibility to correct problem. JUNE 2008 - Called again, same thing. This time, via 3-way call with Verizon, Eligibility and Promotion Dept, I was given a tv delivery date of July 8. 7. AUGUST 2008 - Called again. Per the Promotion Dept I AM NO LONGER ELIGIBLE FOR ANYTHING because I did not respond to the April letter to collect my gift. Also, was told I am a Double play customer and was not elible for the TV. I was told that their computer records show that I have called every month with documented conversation.

Verizon now blames everything on the Eligibility and Promotion COMPANY. The Company blames everything on Verizon. This time I was escalated to the 'Customer Retention' department who offered me a $160 credit. In short, my monthly bill will show a $16 credit over a 10 month period.) I declined. I AM NOT DONE YET!

When I called Verizon I was told that it takes them a couple of months to get things together on the bills for bundling and NO I would not be receiving a credit for the discount until it appear on my bill. (?) I then received a nasty notice from Direct TV stating that I owed 78.09, I called and explained that my final payment to Verizon was cashed by them on 7/10/08 and that it included the Direct TV charge, which is how I had been paying for Direct TV for several years. Direct TV was rude to me and said that I needed to call Verizon.

Upon calling Verizon, they stated that there was another final bill that they mailed to me (I never got this) with a charge so they kept the Direct TV for themselves to apply to that charge. Upon receiving a copy of the second final bill, I saw that there was a charge for DLS EARLY TERMINATION of 79.00. I did not terminate my DSL with Verizon, I simply moved it from RI to CA.

79.00 early dsl termination charge 20.00 bundle discount not being realized on my current bills change the date back to the original contract of dsl service (from RI) so that I can cancel the contract at the proper time.

We paid the bill even though we were not getting the complte service we were paying for. Our bill was supposed to be approx $120. per month the bills has more than doubled. We are not getting the bundle discounts. Everytime we call 20-30 minute hold times and we keep getting diffrent answers to our questions.

We have incurred more than 607.10 in fees for a service that is not working problerly. We have had our service changed without our consent.

The trench in our front yard went directly across the middle of our yard, under our driveway, onto the other side of our front yard and then continued all the way around the cul-de-sac across the front yards of 3 other homes. The front of our yard looked like a construction site. There was dirt/mud all over the sidewalk and driveway and there was a seam of dirt through our front lawn covering the trench. I had contacted both Arlington County and Verizon on this to see if they could come repair the damage and was unable to make contact anyone within either organization that could address this problem. In addition, the crew that went into our backyard left our back gate open which then resulted in my dog getting out and almost getting hit by a car. It was a terrifying experience.

Now , fast forward several months to this week - we have a landscaper who is doing work in our front yard. They were digging a 3 to 5-inch hole to plant a small shrub and hit a wire. It was one of the verizon wires and unfortunately our neighbors our completely out of service. Verizon indicated to them that they will most likely need to come back out and replace the wire that has been cut which will apparently require them to run another cable and dig another trench across our front yard and the front yards of three other homes . As I just mentioned, we just finished a large landscaping project in our front yard, which involved all new sod in the front. Digging a trench through this will most definitely cause damage.

Ive contacted Verizon again about my concerns and have been unable to reach a part of their customer service support organization that is handling these issues. I am not sure what rights I have? Is it acceptable for Verizon to come on my property anytime they wish without notice and dig trenches and mark up my property? Who is responsible for property damage? Help!

This most recent experience with the FIOS service order I placed online just this past week was horrible. First of all, instead of the FIOS TV that we ordered online, the final order showed that I had regular Direct TV instead. Then after completing the online order we were given an Order Confirmation, with a Order Tracking Number. But like always, I never received a Confirmation Email; and from past experience I know this means that the order didn't go through.

So I called customer service who told me they did have our order in the system and that a technician would come out as scheduled - between 8 am and 5 pm - to install everything - including the FIOS TV. Well, no one showed up. I called customer serivce again. They confirmed that one was scheduled to come out; transferred me to the Solutions Dept. which scheduled the technicians. The guy at the Solutions Dept. checked and said he never received our order because our order was not in the system at all. Transferred me back to another customer service. Now I am told that the order fell out of the system and that we could place a new order over the phone. In the meantime, Direct TV had already submitted first month's charges to my husband's credit card over the weekend! How crazy is this!

My husband and I both took a day off to wait for the technician who never showed up, because the online order was never received by Verizon, although Direct TV got the order and had managed to bill us before anything was even installed. Lucily Direct TV agreed to refund the charges. This is truly annoying. Verizon never is able to get this right, and taking an order online should not be so difficult technology-wise at this day and age!

This is the worst compnay ever to have to deal with. I want to cancel this contract and I want to go back to Direct TV and the house phone I dontneed it that bad! Cell phone are more the norm today anyway. I was transfered and I was told by their customer service agent that I could not because my traditional copper line had been removed from my home when FIOS was installed. By removing the copper line I also was stripped of all of my choices as a consumer. I am unable to use any other phone service provider.

Verizon FIOS has taken away my rights as a consumer as far as my options and has monopolized my home. The customer service representative said I had many options for high speed internet. However, he would not elaborate on that for me.Verizon FIOS does not warn the consumer of anything they are doing and that they are taking out the other options for the future to opt out and go with another choice of service. The Verizon website makes no mention of what is removed from your home during installation. Nor is it mentioned in their FAQ section.

Further the installer doesnt tell you these things or ask you if you would like to keep that wire in place for future options, should you be unhappy with your servicer. I never saw any such waiver or document that told me I was selling my self short of my Rights as a Consumer fo their Horrible service. If you dont have FIOS, consider it a blessing this is the worst company I have never been so stressed out from a service, that is suppose to make life easir and more enjoyable. Stay away far away from Verizon.

I have no option for my home phone, television or interenet service. They took my rights away and I want that Cooper wire back on my house. I have never given them the right to remove it so that they could become my exclusive to all company! I can not afford this service it is way way higher than the price I had contracted for. Further I never reiceved my free TV or Gift card option that was promised for the 2 year contract. Hours and hours of my time are literally wasted. Please help me get my cooper wire back and Verizon gone from my LIFE!

I was told that it is impossible and I would have to wait for 4 days to get one in the mail if they approve such a thing. I could no longer wait and hope for an approval. By that time I have already lost close to 10 hours of work. So, I told Verizon that I am going to find another provider. At that time, no one has informed me that I will be charged for getting out of my agreement $150. No one told me that I will no longer have ANY access to my e-mail which is my business e-mail box.

When I got my final bill, I got charged a fee of $150 and my e-mail got disconnected and totally LOST so that I couldn't even send out a notice of change of address. I tried calling and resolving these issues, but unsuccessfully. There was no point of even trying to appeal. I was told there is NOTHING they can do. I wanted to pay my bill, minus the charge of $150. Verizon DSL connection became more and more speratic and NOTHING seemed to work. The Verizon modum was not functioning correctly. It was 8 years old. I have asked for an updated equipment before and was turned down. I tried again, spending a 5 hours of my time (@ $150 pr hour) to find a way to fix a problem.

I couldn't work and my clients were getting very frustarted. This went on for a couple of day, after which I simply demended new updated equipment. This was Thursday and I had offered to take the old modum and take it wherever I needed to so that it could be switched. I explained that it was URGENT. I was told that it is impossible and I would have to wait for 4 days to get one in the mail if they approve such a thing.

I could no longer wait and hope for an approval. By that time I have already lost close to 10 hours of work. So, I told Verizon that I am going to find another provider. At that time, no one has informed me that I will be charged for getting out of my agreement $150. No one told me that I will no longer have ANY access to my e-mail which is my business e-mail box. When I got my final bill, I got charged a fee of $150 and my e-mail got disconnected and totally LOST so that I couldn't even send out a notice of change of address. I tried calling and resolving these issues, but unsuccessfully. There was no point of even trying to appeal. I was told there is NOTHING they can do. I wanted to pay my bill, minus the charge of $150.

At this time, my home phone line had been disconnected without any notice of disconnect. I have no desire to stay with Verizon at this time, but I demand that my bill be prorated and adjusted because I was forced to give up this service after I have tried over and over to find a solution that would allow me to keep the Verizon service. It is Verizon that failed to provide me with the service I was paying for all along.

Today is July 28th and I am, once again, sitting on the phone on hold for the last 25 minutes waiting to talk to Verizon!

I have lost many hours of work: close to 20 hours within the last year just troubleshooting the network and talking to Verizon tech support. Once again, I don't believe I owe Verizon any money (I think they owe ME money instead). However, at this time, I just want this dispute to be over. So, I demand that they remove the charge of $150 off my bill and I will pay the rest.

Received my phone bill with a termination fee of $79.00 on my July, 2008 bill. Keep on hold when I attempted to call Verizon. Have yet to receive a reply of my July 1, letter. In my letter I told Verizon of my age 62, my health conditions which are negatively impacted by this experience, when I expected to have a positive experience from technology. My experience with Verizon has been horrible. In fact my words to one person was I wanted to included with any civil suit against them and their practices.

Recently, our internet has had intermittent problems where we simply can't connect. After contacting them about this going through 2 days of phone calls, they finally sent out a technician. The technician told us our modem was faulty due to Verizon having the speed up too high for it's capacity. He told us we would have to call Verizon and have them send us a new one. I called Verizon and was told I would have to pay for a new modem because my warranty was up. I was never aware of a warranty for the modem, as I don't recall having to purchase it in the first place.

Well, anyway the more immediate problem is that I don't see why I should have to pay for something that is Verizon's fault. The technician said it was only broken because of the speed they sent through to us. Why should we have to pay? Even when I threatened to cancel my services with them, they would not budge, telling us we have to pay for the new modem. I have refused to get a new modem, and have been stuck with intermittent internet that I am paying for. I can;t believe a company would treat someone who pays them $250 a month this way.

I guess the only economic damage is the $200. The cost of my time(I estimate i have spent over 20 hours on the phone with Verizon over the last 6 months) is much greater.

I no longer can watch my unlimited netflix movies and they told me I have to wait until August 12th for them to increase my internet speed again.

I contacted Verizon to correct this. There was additional charges for premise fees and cable installation, these fees were not previously disclosed. I have contacted Verizon monthly regarding these over charges and a door-to-door representative has canvassed my neighborhood regarding BILLING errors. Four months later the package is finally combined and I am still waiting for the repayment of overcharges. I have yet to receive the Free TV and representatives that I have spoken to have informed me that it would be received 8 weeks after installation. I am still waiting.

I have been over-billed since this conversion by an average of $42.00 a month.

MY FIANCE AND I MISSED SEVERAL HOURS FROM WORK WITHOUT ANYTHING GETTING ACCOMPLISHED WHICH COMES TO ABOUT $240.00

undo stress and financial difficulties.

I am being harrassed. It is highly unpleasant.

The different agents I speak with inform me that either 1) I do not qualify (which contradicts what Kris informed me previously; or 2) I must contact eligibility about the offer. However, the eligibility department has no idea what offer I am inquiring about. I feel misled as a customer since Kris blatantly lied to me about the $200 promotional offer. I have attempted to contact Kris and her supervisor on two separate occasions, but have not received a call back.

I signed up for 2 years of service without receiving the promised $200 gift card.

Afternumerous waits (around 30 minutes, I find out that they will get me DSL on 7/21. Maam, I can't wait that long. It's not right that you screw up and I'm the one without service and the best you can do is 7/21. Verizon---give your number and we'll call you back. I'm still waiting. 7/16 (yesterday). I had been using my computer at work to at least keep up with my e-mails. I log on to found out that my account has been closed. 7/17 (today). After a 33 minute bout with the non-human directories, I got a customer service representative. I had to lie to the machine to get even that. They were the wrong office but did forward my call to support.

Another 15 minute wait. I finally get a person. They listened to my plight and were not very helpful. I asked to speak to a supervisor. The supervisors are in a meeting. One will call you back, where can you be reached--about an hour later, my wife called an informed me that we had DSL. About another hour later the verizon representative I had spoken to before, called to tell me my DSL had been turned on. I said, thank you. I asked for them to re-activate my e-mail account. sure, no problem. The verizon person, gave me a new de-fault password and I was able to keep my old e-mail address. They made it sound like they were doing me a favor.

I logged on to find out that I no longer had my 6 years worth of important phione numbers, addresses, billing information, upcoming trip iteneraries, family contacts. I vented my frustration on the representative (I did no swear or demean). I next asked if my wives e-mail address would be the same. The answer was yes. I asked the representative how do I keep her e-mail address (it's a sub account to mine). The representative said they would call me at home at 5:00 pm. It is 5:55 pm and I've had no call. If the'd have called I wouldn't have the idle time to write this letter. If I had any other option than verizon, I'd use it. They have the monopoly unless I use cable TV. Unfortunately, I just had Direst TV install my system, so cable TV is out of the option list. It's amazing that I actually pay them to be an arrogant, inconsiderate, incompident company. I will make it my crusade to cost them as many customers as I can.

I won't know the economic impact for several weeks. The personal damage with the loss of e-mails, addresses, files, even my coorespondence with my Doctor is beyond repair.

Suddenly our bills started being mailed to my prior address (that I had not lived at in more than 6 months) I was getting the bills severly delayed as the postal service was kind enough to forward them to me. I would spend hours (estimating 12 hours p/month) on the phone with Verizon trying to correct this. It seems that at that time FIOS Tv and their Internet division did not link up. The address would be fixed with one dpeartment but not the other.

So the next month I would get a bil from Internet but not for TV and then spend hours AGAIN trying to correct the address only to find out it had been reverted to some strange variation of my current address...(using my PO Box # as my street address and my street name as my town name) It was maddening after a while. There are so many details that I can't even put them into words and literally get a migriane thinking about it. So finally on 7/7/08 Verizon TERMINATED my service and when i called they informed me that they had sent me a warning letter TO THE WRONG ADDRESS! (of course) This was not only irritating, but embarrassing.

I had been a Verizon customer for as long as i can remember and have never had my service terminated for non-payment. I then paid them $389.06 for the outstanding bill for the month as i was instructed to do (I had to pay an addittional $3.50 to do so BTW) and when the service was not back on later that day called them back to see what was what and was THEN told I had to pay an additional $190 (for the current bill that had been issued on 7/3 and was due on 7/30) I completely lost it and REFUSED to give them another dime! Sadly, I have spent the better part of the last 10 days trying to get Comcast installed only to find out that comcast does not service my address. I have had no TV or Internet for 10 days. I have logged 30+ hours (which I'm sure Verizon will be hapy to send me a bill for overage minutes on my wireless bill now)

Needless to say they finally granted me a technician to come to our home to fix the problem - my husband took off of work 3 days in a row when they said someone would show which they never did. So he loss his personal time and I loss over 15 hours of my personal time on this problem. I ended up cancelling the service. Received bill in mail and they billed me for there service for the month of June and all of July in which I called and cancelled this product on July 3, 2008 because I went with another company.

I immediately called Verizon and was told that no such bundle existed. I would need to order the Triple Play (phone, internet, and TV), phone and TV, or phone and internet only. The two services would cost us 111.97 otherwise. I told them that I was promised this price verbally and how it was indicated on the sales order as well. They apologized for the misunderstanding and suggested that I cancel the service if I was not happy with the terms.

My wife and I enjoy the product, but feel that we were intentionally deceived by the sales people of Verizon in order to procure a sale; we don't want to cancel the service, we just want what we were promised. I have consequently filed a complaint with the Better Business Bureau, but hoped your office could aid us in our fight against the deception and fleecing of a trusting public.

I have since spoken to the sales rep who confirms I am entitled as he was signing me up for the FIOS package for 2 years. I have spoken to numerous Verizon employees from billing dept, promotion Dept and supervisors who say there is nothing they can do. I asked if they could give me credit for $200.00 on future billa and they refused.

If Verizon refuses to honor THEIR promotion, I want to be released from my contract without penalty as I have no interest in their services.

I work hard to maintain my excellent credit. Granted, I will dispute this and it should not affect my ability to get credit. But I hate having a blemish on my credit report.

i got angry and hung up when i cooled down i called them back and was profusaly apologized to then i was told it would take anoth 16-20 weeks for the voucher to come this is totaly insane then i get a letter in the mail discibing there pam services( personal accounts managers) i called the number at least four times before she answered the phone told her my problem and never heard from her again

I am dumbfounded that Verizon would use deceptive marketing to sign up customers but that is exactly what they are doing. Verizon hired only one company to send out door to door salespeople to sell FiOS. If that company's salespeople are screwing up, that's a problem for Verison to handle. The bottom lime is that Verizon is repsonsible as if these salespeople were their own employees. I am now seeking Verizon to refund the activiation fee for their Internet service and pay the activiation fee and any installation charges for our moving back to Comcast. I am moving all of my services from Verizon, including our cell phones.

I am disputing the CANCELLATION fee, since I did NOT authorize anyone to add any services to my existing telephone account. I spoke with Mr. J. in the billing department and he said that he could not credit me the $ 49 and said the bill stands. I asked if anyone else that I can talk to about this like a supervisor, he said he was the highest level. I then told him that I was gonna contact CONSUMER AFFAIRS, he said that I dont need to and HUNG up the phone.

I also in June had a charge of $12.95 for Nations Voice Plus Voicemail that I did not order. When you call support they want you to go to their web page, there is nothing on the page to help consumers. All they want is to give us $100 to "refer a friend"! I have a lot of friends wth Verizon and they have the same problem that I have, Ever MONTH, THE BILL IS NOT RIGHT>

I have gone through a tough journey to sign up for Triple play with Verizon. I think Verizon should be embarrassed. This is the summary of the problems: took my husband and I 30 hours (on the phone, chat room and on line order) to sign up and I have received three different bills in regard to internet, telephone and TV services. -- poor record keeping. When I called the marketing dept. on 2-17-08. I was told there is no FIOS service at my address. The fact is I have already had FIOS internet since 4-2007.

I have been charged under two different account (as stated above) and I got a third bill for switching my phone company from AT & T to Verizon. -- conflicting information - different Verizon representative will tell me conflicting information and caused a lot of confusion e.g. one rep. told me I can cancel the triple play (without penalty) within 15 days, another one told me 30 days while the third one told me there is no way I can cancel once it (triple play) was set up.

spoke to David (tech. support) who said he would have someone call me on 2-18-08 but it didn't happen. Ms. A Iron said she would call me on 2-22-08 and she didn't. It took me 10 phone calls for a course of 13 days to establish a contact. All because she is very busy (her supervisor confirmed that and even offered to cancel my on line order for Triple Play). When I ordered my triple play, I was entitled to a free 19 TV. Ms. Iron suggested I took a $10 off per month for 24 months, a $100 gift card and a $5 of the box for 12 months on 2-21-08. However, on 3-6-08, she told me I would not be eligible for any promotion and the price is 114.98 per month instead of the 109.98 on line offer.

poor phone etiquette -- when I commented to a staff that her negative attitude was not appropriate she responded whatever. On 4-11-08, I overheard a supervisor said, this woman is off the chain (that's when I asked for the address for me to escalate my concern on the poor services I have received from Verizon. Failure to deliver the correct internet speed for > 1 month. I signed up for 15/2 but was getting 5/2 for one month. overall, failure to meet my need and my expectation!

Loss of time from work estimated at about $810. Undue stress that triggers reflux, rash, sleepless nights, fights with spouse. Fearfulness when the phone rings because the collection agents has called many times and left message on the answering machine. Since I called Verizon in Early June, they sent me another bill again on the same account.

I then tried calling the billing phone number that is posted on the website. I spoke with multiple people who told me they couldn't help me because they weren't authorized to disconnect service in Virginia. They attempted to forward me to CSRs who are authorized to disconnect my service, but they kept forwarding me to people who again stated they were not authorized to help me. I would find this out after being on hold for 30+ minutes each time I was transferred. I spoke with a CSR named Robin based out of Texas who attempted to transfer me to the people who could help me. After being placed on-hold for 15 minutes she said she could no longer stay on the line holding, but she offered to call the Verizon CSRs on my behalf the next morning to request cancellation for me. She told me to expect a phone call the next morning to confirm cancellation of service. I never received a call the next day or the day after, either.

I finally reached a CSR who said she could help me, but she asked me to provide her with my account number. I did not have that info with me because I was driving. She gave me her direct phone number to call once I got home and located my account number. First, I could not locate my account number because it is not posted anywhere on my Verizon Central account info page. Also, I can't reference an old bill because Verizon charges my credit card each month instead of sending me a bill. I was finally able to get my account number from a polite CSR in Texas, who of course could not help me because she isn't authorized to cancel service in Virginia. I then called the number given by the person who said she would cancel my service as long as I provided my account number. The phone number she gave me was never answered, and would go into a voicemail system that had a recorded message that indicated the person had not set up voicemail, so I was unable to leave a message.

Today, on day three, I called the phone number provided by CSRs in Texas, for the people who are supposedly authorized to disconnect my service. After waiting on hold for 15 minutes a person answered the call and then told me she was not able to disconnect my service, but she provided the phone number for the CSRs she says are authorized. She then transferred me to this phone number, and I waited on hold for another 20 minutes. For the first 5-10 minutes hold music played in the background while I waited, but then it suddenly stopped and I heard nothing at all. I wasn't sure if I had been disconnected. I almost hung up the phone to call back again (which would have placed my call in the back of the queue again!), but decided to hold for a bit longer.

Suddenly my call was answered by a Mr. T. who was actually able to help me. What a relief to finally have reached someone who could help me! I was advised to take my wireless modem to a UPS store within 30 days of my service being cancelled. Apparently UPS has a contract with Verizon to ship all returned FiOS equipment to them. The FiOS person could not provide me with the shipping address, so I have to trust that the UPS people will know the correct shipping address and that I will be credited for having returned the equipment. It's hard to trust this will work smoothly given all the consumer complaints about not being credited for returning their equipement, and given the difficulty I have had with Verizon thus far. For any of the rest of you from the northern Virginia region who are trying to cancel Verizon FiOS internet service, I am told the correct phone number to call is: 410-.

I think Verizon should make an effort to make their telephone customer service easier for their customers to use. There should be no restrictions for a Texas CSR to only cancel service in their region. If they must restrict their CSRs region by region, then they should provide their CSRs with the correct phone numbers for CSRs in other regions so we don't keep getting transferred to people who can't help us. Verizon should also be required to clearly post our account numbers on our Verizon Central "My Account" section of their website. I have wasted three half-days of my time attempting to cancel service. Additionally, I have wasted hundreds of cell phone minutes (I don't have a land-line phone) being placed on hold only to find when my call is answered that the person on the other end could not help me.

On Jan. 7th, 2008, I received a letter with instructions to go on line and activate the gift card. My wife did just that, but the card activation was for a $50.00 gift card, not the $200.00 we were supposed to receive. I began making phone calls to Verizon the next day, 01-08-08. I called and explained to Jerri what had happened and she told me since we had ordered out the $50.00 card it was too late, nothing she colud do. She acknowledged that I had been sent the wrong letter with the wrong activation code.

I then spoke to a Brian who said the same thing. Even though the $50.00 card hadn't been sent, he said they couldn't stop it from being sent. I was instructed to return the card when I received it and they would TRY to get me the $200.00 card. I received the card several weeks later and returned the card on 02-25-08. Of course there was no record of my returning the card. I was skeptical of returning the card for fear this would happen.

I've talked to several people since then( Coley, Anthony, Jasmine, Shawn, Monica, Miss L and finally Eddie in customer service out of the Dallas office.!) trying to get someone to send me my $200.00 card. Eddie said he couldn't get me a card but he could credit my account $49.99 per month for 4 months to make up the $200.00. I agreed and sure enough, I received my first credit with my May billing.

However, I just received my June billing and, alas, I did not get my $49.99 credit. I've made so many calls in the past, I'm giving up trying to talk with these people. No one takes responsibility and no one seems to have the authority to send me my lousy gift card! If you ask to speak to someone higher on the food chain, they send you laterally to someone else without any authority . I could simply cancel my service, but I'm told there's a $200.00 fee if I cancel early! Please help if you can but good luck! You'll need it when going through this tangled buracracy called Verizon!

I'm only out $200.00 less the credit of $50. on my bill or a net loss of $150.00. Not cash but incentives I was promised. It's not a huge amount of money but I'm sure if this is happening frequently, it could add up quickly.

None of this was told to me at the time of my order. When I called to complain I was given robotic answers and when I finally spoke to a supervisor she was of no help and gave me no satisfaction to resolve the issue of the lie that was told to me by the original Verizon sales rep.

I never got the gift card. I based my decision to switch from Comcast on receiving the gift card.

Come May I go online to check my bill and it was over $400. I couldnt believe it. I called the next business day to find out why it was so high and I was told that I had not been charged for the tv since it had been installed. So I settled for that explaination even though it didnt sit well with me and then spoke with a financial rep. to make payments. She was to break up the $400 into 4 months, starting with May I would pay approx. $81. The following months I was to pay approx. $85 plus my regular charges. I asked her several times what that would be and she stated several times that it was $85 plus my reg. monthly charges.

Anyway come June I check my bill online and my bill was over $500. I made a payment of $167 for June. Check my bill again and now it is over $700. I had received a couple of calls in the past couple of weeks that I needed to call a 800# so that there would not be a disruption in my service. I believe this was a disconnect line. So I call and talk to a girl and explain what is going on and she stated that the arrangement of payment from May never took place so it was considered a break in agreement or something like that so that was why I was getting phone calls that my service was to be disconnected. Prior to this last incident and shortly after I spoke with cust. service (thats a joke) about making arrangements to pay my bill, I thought about it and it was making me mad that I am going through this and it wasnt even my fault.

So I had emailed cust. service and explained what was going on and stated that if something wasnt rectified that I was going to cancel my services. I received an email back and he apologized for the confusion and ask if there was anything that could be done so as not to lose me as a customer. I emailed him back and then told him about the Feb payment of $165 and he said that by looking at my bill that by that payment in Feb my bill was satisfied from installation to May. He said he was going to forward this to financial services and that they would be contacting me.

Well they never contacted me, I sent him a couple more emails but he never responded. So I called the # that was given to me so that my services wouldnt be disconnected. I explained to her what was going on and as I told you before that the payment arrangements were never implemented so there was a break in arrangements. This again was at no fault of me not doing what I was suppose to do. I paid Mays payment what financial services told me to pay and Junes. So the first girl said that my payment for July would be over $300. That is the $85 plus now $200 for my monthly charges. I dont know how my monthly charges jumped from supposedly $111 to $200. I said this to the first girl and she asked me if I wanted to dispute these charges and I said yes.

She transferred me to a cust.service rep. I again explained this to her, and by now I was getting really angry with all this, and she agreed that everything that had happened was Verizons fault, but this did not satisfy anything. I got so fed up that I told her that I wanted to cancel my services so she transferred me to another cust. service. I waited on the phone for 15 mins. and hung up because I could not wait any longer. When I got home I sent another email to cust service which they responded by stating that I could not cancel by email and had to call on Mon. 6/7. The second girl that I spoke to asked me if I wanted to make payment arrangements or cancel, I told her that I wanted to cancel, she said that there might be an early termination fee. Well, right now my verizon bill is over $700 and growing.

Shop manager said that there may be a repair issue, and sent us the local manager. He came to check the outside box to find out that it is not activated. He said that phone will be ready on July 02. Now, on July 03 it is still not ready, and I heard from some service person it will be ready only on July 9. I can not believe how Verizon mocks customers in many ways. First, their Voice Activated System is useless. Secondly, they do not give any true explanation about the actual situation, rather, they lie.

The manager of the shop told us that preveous resident might have destroyed the system inside of the house, so if there were an issue inside of the house, they will charge us for repair, something. The house was inhabited by previous resident by June 30 and they were serviced by same Verison. How could Verizon be so arrogant to assume that inside problem occurs in 24 hours? Consumers have to unite to let Verizon overhaul their style of business from top management to the local service person.

I am trying to sell my house. I gave my new number to prospective customers already, and they can not contact to me. I am losing the opportunity any moment, it could be huge.

Verizon raised my rate this past month, so I spent over 2 and half hours on the phone, during my vacation, calling several continents to find out how to get this fixed. This morning, I received a call and was told that in order to provide customer retention I was going to be allowed to keep the service for $14.95 for one more year, and then it would go to what ever rate they wanted. They insist that they never offered that rate to me. They stated that it was only offered during the month of November of 2007 to new customers, that I was not entitled to the rate at all. I, however, clearly remember the conversation.

So, warning to all consumers record every call you make to a utility. I have now purchased a record-a-call handset and am going to do just that. Customer Service? They are quick to make promises to keep you hanging so that you dont tell everyone what [bad] service youre getting.

I estimate that the 200 tickets alone took up at least $10,000 of my time. Plus the times I just didnt want to be bothered spending hours on the phone to get my service working. Apparently Verizon doesnt believe customers time has value. They cant even part with a measly $60 a year. Within the year they have granted me the rate I should have for life, I will be moving to another carrier. And I will drop the home and cel phones - I will be Verizon free. Consumers deserve better than that.

so from october ive been calling Verizon and have been transfered from one person to another stating we will get this fixed for you or im sorry ms but we dont have access or im sorry i cant do anything about it. OKAY so i call back and still the same story i spoke to 3 different manager/supervisors and they ALL told me we will get this off your account in your next bill you will not see this charge okay i belived them. i get my next BILLS! and still the same thing. Ive spent so much of my time on these people.

As i am filling out this form im speak to Jenanne Falcon and a supervior her name is Ms. Sabalt or Ms.Fablet ive on the phone with them for about an hour and i am at work loosing money. They are telling me there trying to fix them problem. Im tired of dealing with people who obviously dont know what there doing and dont care AT ALL about there customers.

I had Verizon FIOS internet installed. I never come even close for what I am paying. I use the internet for my business. Often the speed is so slow as to make the internet useless to me. It peaks and valleys in the course of the day from a high of 2-3,000 kb/s to a useless low of 2-300 kb/s. Never even close to the 20/5 kb/s promised, or even the old DSL speed of 20/5 kb/s. I have contacted Verizon tech support so many times in the last 6 months that I know their phone number by heart. They have blamed everything in the world with the exception of Verizon. I have no less than 3 Verizon techs out to my home to no avail. I have had 2 different routers replaced to no avail.

They all love to blame my computers for the slowness it sort of gets them off the hook. The last Verizon tech took his laptop computer (not mine) and connected directly to the outside cable bypassing my router completely. Guess what? He got the same slow speeds that I get consistently. He stated in unambiguous terms that the problem is at Verizons central office and not on my computer and only they can solve the problem. They either can not or will not address this issue.

If it wasnt for the fact of losing my e-mail address and website address, which I need for my business I would have dropped their internet service long ago. I have found that Verizon is a most disagreeable company to deal with they will always promise to get back to regarding your problems and never do. Needless to say this is after 45 minute to 1 hour wait on hold each and every time Ive contacted them. I would greatly appreciate any and all help you might render.

The internet is vital to my business. A slow internet connection makes it almost inpossible to conduct business.

I asked for her district manager and was told that there was no one above her. She had no supervisor or manager. For a company as big as Verizon to pull off scams like this and try to get away with it is ridiculous. Where are corporate ethicss and responsibilites? I hope that the attorney general helps. I am filing a complaint.

called back spoke with customer service rep treancia smith who was to transfer me to a supervisor named chartice refused to give last name asked for her supervisor which she stated was andrea -she stated she would not give me over to andrea without trying to assist-refused her services, asked to speak to andrea asked what the issue was explained regading a data card she said not there department and i was told i needed to be transferred and she put andrea (from the georgia call center) on the line who stated the same thing that i would need to be transferred that they could not help...transferred call.

spoke with lori begebo (after on hold 20 minutes) who is a level 2 agent which stated she could not help and was going to transfer me to her supervisor name of my who could not come to the phone and which lori then explained the office was closed and could not assist. told lori that i would wait for her supervisor named my to come to the phone, on hold so far again for 13 min still waiting. after waiting a total of 20 she told me to call the number 1-800 use voice prompt dsl billing and call tomorrow so after 3 1/2 hrs on the phone on hold and arguing with sups and customer reps i got the answer of call back tomorrow

I was given a bill from DirecTV for $31.41 from direcTV later in march. Then subsequently was told by Allied interstate that my account was in collections for the amount of $102.01. My wife was told that we owe $70.06 by Verizon for DirecTV, $31.41 by DirecTV for DirecTV, and 102.01 by Allied Interstate for DirecTV. Each is expecting a payment for those listed amounts which is triple billing. We refuse to pay these inaccurate numbers. Now, in June I have seen that it has been reported on my credit report as an unpaid debt in collections.

On 9-24-07 talked with Mrs. Brown. On 10-25-07 talked with Mrs. Kirk, On 11-26-07 talked with Ms. Watkins On 12-26-07 talked with Mr. Eddie On 01-24-08 talked with Mrs. King on 03-25-08 talked with Mrs. Williams and Mrs. Tommy (Manager) On 04-24-08 talked with Mr. Smith On 06-23-08 talked with Danny Ferris and Ms. Dorn (Supervisor) Each time, Verizon agrees there is double billing going on. Each one promises to fix it.

I get a credit for the overpayment. I spend on average around 2 hours each month trying to get the problem resolved. I have told them to contact the IT Department as the software should NEVER allow this! In 5-2008 I cancelled the local package and switched to economy package which charges 10 cents for each call. I had hoped this might work. No such luck. Now I am paying for the local package AND the economy package! Can anyone help?

The only time you speak to someone at Verizon in the U.S. is when they are signing you up for new service, making it seem like everything is so wonderful. It is like beating a dead horse talking to these people! I have never been so frustrated with trying to contact & dealing with a company in all my life. I know good customer service and Verizon is the furthest from it. Now today, I'm back where I started, looking for a reliable phone & internet service company that you can SPEAK to LIVE!

No service for days. Constantly spending, literally, hours at a time at home and at work sitting on the phone trying to reach customer service to handle issues.

entirely to much stress for one person to deal with, with multiple oline accounts, and all information being sent over and over again, including financial transactions. Currently being sued by bank for Family Friendly Fraud dispute claims, my privacy, UT Starcom, somehow my cell phone is considered a LAN line, and poles where physically crossed at the poles, modem did not match and was being intercepted to a cell phone or portable wireless device. Need some help!

On Feb 4, 2008 Rosa (Union) Stephanie (Verizon) and myself on a three way line and again Rosa gave her all the numbers again and Stephaie (Verizon) said she would handle it...not to worry. I called Verizon on April 12 because I still have not received my payment of $150.00 and because Verizon sent me a router that didn't work and I returned it. They show it was returned and I would get my $107 plus some cents very quickly.

May 19,08 I contacted Lisa Marie (Verizon) Rosa (Union Bank) and myself on another three way and she assured us that all we had to do again is send all the information we've sent at least 3 time...again and there would be no more problems. In the meantime I asked her about the router and she told me that was another department and even though it shows Verizon received it I would not get my credit until that department got around to it but she, Lisa Marie would do everything in her power to solve all my problems.

I keep getting late payments even though I'm over paying as it is and I get shut off notices every few months. I have fibromyalgia and stress is one big factor in my paid level. I am in bed 98% of the time and when I get under a lot of stress my pain gets out of control. I am on a fixed income and I've tried my very best to get this problem solved but my health is taking a toll on me and I need help.

We finally resolved the issue with help from our DSL modem tech support line as they were use to dealing with Verizon issues. I have continued to try to contact them but failed again today with the same message. I have had better luck with on-line chat with tech support, but how can you do that if your internet connection is down. They have a serious issue with their lack of providing available tech support!

2 days of no one at our church (2 Pastors, admin assistant, and accountant) being able to access the internet.

A friend has experienced the 'hum' after having FIOS installed also. He ran a new line from the FIOS box on the ouside of the house to he phone panel in the house that all of the phones are tied into........it worked for him. I have had MCI (who unplugged FIOS and made the problem disappear) and VERIZON out several times and the problem is still not resolved.

The Manager (of) - Network Operations/Tier 2 Broadband IP Technology/Customer Response Team believes the problem is with the 'sending station' or the line between the stations.....an MCI problem (since the service is with them). I have since contacted the Public Service Commission, who overseas the public utilities in Maryland and guess what......VERIZON OWNS ALL THE PHONE LINES 'CUZ THEY WERE THERE FIRST.

I am unable to conduct business from my home office as the 'hum' or interference on the phone line is so strong I cannot hear who's on the other end of the line. I have wasted at least 40 hours of my time tracking down technicians, making customer service phone calls and trying to get anyone who knows a real, live, person in the office to take the initiative to think out of the FIOS BOX I have incurred $180.00 in service fees from MCI, lost countless hours of @$135.00/billable from work and have purchased new phone equipment.

Then I called AOL. I talked to one person after the next and sent to many different countries with employees who couldn't be understood. They kept sending me to the tech department who couldn't help me. They sent me to AIG insurance because they said that I had insurance that would cover my computer malfunctioning. AIG said they only insured damage if someone spilled something on the computer. Dead end after dead end. So I called Verizon because the problem couldn't have happened if they hadn't allowed the computer dial a long distance number.

To sum it all up I am left with this 3,000 phone bill when I feel that it was not my fault. I was never able to speak with anyone at Aol from the US. I don't think they even know what I was saying. I am so discusted with both companies because I have been a loyal customer to both for 15 years.

During this same time my husband who was the primary breadwinner of our home had a heart attack. He has been unable to work for the past year due to his bad health. There is no way I could pay this bill if I wanted to. At this point I am fighting to feed my kids and keep my house.

Here is the solution: I had similar problems getting the TV. Verizon installed the Triple Play in Jan. and I received the gift letter 6 weeks later. But, the offer was for a camcorder (which I didn't want) not the TV. Made multiple calls to Verizon Rebate and Eligibility centers -- conflicting answers and no-one seemed to have any record of what was going on. Was told a new letter would be sent -- never received. Was told the TV would be shipped -- called back a week later and no-one had any record of this. Wrote to Brian A -- no response. Frankly, I think the Verizon reps will simply say and promise anything to get you off the phone. Since you can't reach them directly, there is no accountability.

Finally, in April, I followed the advice above, and filed a complaint with the Better Business Bureau. Within two weeks someone from Verizon actually called me. And get this, she actually left a call back number and actually answered it the third time I called. Had the TV about 2 weeks later. Of course, it is a stinkin' Zenith, not the Sharp Aquos. Picture quality is so-so, but, fortunately, I have not had the major problems discussed above. I have never used the BBB before, but they were terrific. If you want relief, take my advice and file a complaint with them. This was one of the most frustrating consumer experiences that I have ever had.

I called several times over the course of the next month to check the status of the reduced bill since I had only used 4 days of services on the last bill that I had received. I had also received calls from Fios telling me I had not returned my equipment and that I could not have just Fios services without a phone, that they needed my credit card number to bill for these charges. I assured them that those services had been disconnected and I returned my equipment, they agreed, and once again I thought all I needed was a reduced bill. It has been almost 3 months and after approximately 7 hours of telephone calls to Fios, I have figured out that they opened another account in my name and billed me for Fios services at the address that I no longer lived at. It took so long to figure out because they held 2 billing cycles for both accounts and mailed all 4 bills to my old address (even though I provided my new address to them when I moved) on 5/15/08- I have the envelopes with the yellow forwarded sticker. I have not received an adjusted bill, in fact I have 2 accounts now.

On one occasion I asked my call to be forwarded to a supervisor and after she was rude and would not let me explain the situation (since I am the one that knows what is going on and what needs to be done to remedy the situation) I asked to speak to her supervisor and she told me that she did not have one. Everyone has a supervisor in a major corporation such as Verizon Fios. At this point after 7 hours of telephone calls I believe the proper credits will be issued, but I was told that it could take up to 4 weeks for the credits to be approved by management. I filed a complaint with the Better Business Bureau and now have a personal rep that says she will get it sorted out, but a couple of weeks have passed and it is still not corrected. I have paid an estimated portion of the bill, to cover the 4 days that I used the service. I am considering paying the bill in full and then filing a small claims suit to recover the monies.

I have spent approximately 7 hours on telephone calls to sort this situation out- which is lost time since thier call center hours are during my working hours only. They may have also filed a late payer mark on my credit since it has been 3 months and they think I still owe them money.

Keep getting told to wait - what was supposed to take 3 weeks has now turned into 5 months! I wish we could move out of Verizon territory -

While signed in, we elected to pay the bill due ($98 automatically inserted into the amount due and amount being paid box). We used a different credit card other than the card that was on file, a card with a different name. We chose the option to charge the credit card for a one time use only. A couple of days later, I found out verizon did not debit the $98 online services said was due. Verizon took debited $198.36 instead (unauthorized!).

I called to inquire about what I felt was a mistake. I got the run around for more than two hours because we did not have verizon phone service. I did no have the account number because I was calling from work. One representative told me they could not locate the account by name and they needed a home number because they could not find the account using our cell numbers. They gave no resolution or answers as to why I was charged $198 for FIOS TV and Internet services.

I asked verizon to discontinue online billing services and to send me a paper bill. April came and I realized we did not see a bill. Once again I tried going online to view the bill but was unsuccessful. I called Verizon asking why I have not received a bill and if I could have one mailed to me. While on the phone with the representive, I asked if I could speak to someone in FIOs billing. Once again, I was told they were unable to see the bill nor could they tell me what my actually bill was or what I was being billed for.

I called Verizon to dispute charges, after receiving April-May and May-June bills with two separate billing account numbers and charges with different amounts for different services. I called to speak to a manager, hoping she could clarify what was going on with our billing and she forwarded me to different departments that had no answers. I pretty much got the idea that they were indirectly telling me, we do not care about extra charges or what your concerns are. Just pay what we tell you to pay. Let us regulate your money and we were supposed to except this. Not!

Debiting an unauthorized amount made me late for another bill. Constantly, being transferred, put on hold, or held on the phone for more than two hours at a time has caused us to accrue a hike in another monthly bill...our cell phone bill. The account holder is at risk of having negative marks on his credit report. Not to mention the mental distress of having to deal with such poor customer service.

Where is the California Attorney General on this one as you can see the fraud and deceptive advertising is wide spread. What really angers us is that they have a good product and we were glad to finally get rid of cable. Four friends and family members signed up for FIOS based on our recommendation. But never in my life would I have imagined a telecommunications giant like Verizon would engage in criminal practices.

Our trust has really been damaged here.

Promised an additional $100 gift card American Express. Hasn't happened. Promised 10kb upgrade for only $5 a month, Also,hasn't happened. Promised by their head tec support guy that he could have me up and running in 5 minutes if he would allow him to call me back the day of my installation by 7pm. Never happened. He called @ 10pm all sorry. Had to have my neighbor come over and figure out the problem. Called Verizon FiOS once afterwards about another tec problem only to be told that FiOS wasn't ready to deal with Apple yet. That's wonderful. Why wasn't I told this at the time of signing?

They billed me up to $5000 and they sent me to collections.

December 14, 2007 Called customer service, spoke with Dana, transferred to Susan who stated that the order was showing completed.

Then Susan transferred me back to orders to speak with them about installation. Spoke with Mario. They will send out an engineer. (I have canceled Brighthouse, so I have neither internet or cable service). December 22, 2007 Called customer service and spoke with Dori. She called Dispatch. Offered a $25.00 credit to account. Still no service or installation. December 28, 2007 Called customer service and received an estimated installation date. Can't even remember when it really was installed.

January 4, 2008 Called customer service. Spoke with a representative at 866- regarding TV. Spoke with Mark who transferred me to Matt. Was told I would receive information on TV, would receive a voucher in 4 wks. Matt apologized for all the inconvenience; stated after I

received the TV, he would send me two American Express gift cards for the total amount of $200.00, and that not only did I receive the $25.00 credit toward my bill, he would credit the entire first month bill. Matt stated he would call me around billing day Jan. 31, at 9:30 am to make sure all was well.

February 2, 2008 Called customer service. Matt no longer is in this dept., has been transferred. Spoke with Hani. Stated $131.72 was waived on bill, and he will resubmit voucher for TV as it still was not received. 2/2-3/30 Many calls to promotions, billing--no results. March 2008 Called customer service, transferred to escalation unit. Spoke with Maddie. She stated that she could see the notes, where I was promised the American Express gift Cards, but that it was necessary to wait until I receive the TV. Called promotions, 866--no satisfaction.

I think this is the point where I should explain, that every time, and I mean every time, I called Verizon, and you can check my cell #--I was either on hold for 40+ minutes, or even after giving my cell # to the rep in case we were cut off, they could call me back, was never called back. There was one time where I made 2 calls, because I was cut off from the first call, and not called back, driving from Tampa Florida to Sarasota Florida (about 66 miles), and never had a customer service representative take care of my problem.

This is since December!!!!!!!

in any confusion.

Kim.

4/16/08 for $175.56 which would be in 2 weeks with no early early termination fee. He stated that he would call me

I never received a phone call from him.

me, I would have received it.

$199.00 adjusted to $183.14 and then a final due of $92.39 payable upon receipt.

Now, bear in mind, that I ended service for April 4, 2008, Louise Scafati placed an order for FIOS to be installed the following week for 99A Davis Blvd, Tampa, Florida 33606, however, due to no show for installation etc.,she cancelled.

So, here I am, no TV, service which was offered at $94.99 a month, which billed at about $170.00 a month. No American Express gift cards, promised, and then notes disappeared. A promise of no early termination fee, of which I have a bill in front of me that states otherwise, and promised from higher ups such as supervisors that dont do their job. Short of telling everyone I know how terrible FIOS has treated me, I only wish I had the authority to place a moratorium on Verizon FIOS until they have taken care of their customers with the offers they promised. That authority eludes me.

Please, respond to my concerns, as it seems I can no longer expect service from the supervisors within your organization. I now understand why you do not have customer service for your customers within your stores for billing or promotional concerns. You would probably need to hire security personnel.

Sincerely,

813 841 7218

I'm on disability and I can't afford $42.99 a month for internet and $60 a month for phone. My son wants me to cancel but I'm afraid if I do cancel, I'll have more problems with Verizon! I need some help with this. I don't wan't to call them again. Too many headaches! I really don't know what to do.

Lost over 60 minutes to cancel a service that should have taken less than 5 minutes. As I work as a consultant, time is money and verizon cost me nearly $100 in lost wages

Hours and hours wasted on the telephone. Denied access to the promised promotion far beyond a reasonable waiting period.

Installation went wihout a hitch, the box installed outside and inside the house for the internet and tv was fine unfortunately there would be a $70.00 charge to install a phone jack because there was none in the house. Today (May 19, 2008) I still have no telephone. The fios cable was run across my neighbors dirt driveway, out to the street, down the dirt sidewalk the length of the house then across the street to their junction box. the cable is under 1 to 2 of dirt, exposed in some areas and when my neighbor drives over the cable I get interference on my internet connection, slow speeds or disconnect. Complaints were to no avail.

Setup went fine as long as the installer was there. He hooked up my Toshiba notebook computer to the internet and exchanged volumes of information with Verizon which he needed to do to complete the installation and changed my Internet Explorer setup, homepage and preferences which by the time I realized what he was doing it was too late to stop. After he left, the first welcome I got from Verizon Online was the offer for the free antivirus/spam/spyware software recommended by them to protect me online. Halfway through the installation procces I got the 'blue screen' of death something I had not seen since my old 286 pc. After spending $120.00 and installing the new hard drive myself I asked Verizon to reimburse me for it to no avail. Nevermind the thousands of pictures and documents and information (2 years worth) stored on the old hard drive now sitting in a box.

Customer service....

The offer I responded to and the offer I am being billed for are two totally different animals. Original offer was for the whole bundle, tv/internet/phone for $109.00 p/mo and the billing is for $163.00 p/mo. Even if tax was added it is still a far cry from $163.00 p/mo. 5) Free Sharp 19 LCD TV. You knew this was coming. After waiting the 6 to 10 weeks like an idiot I tried to call customer service anyway after a few weeks of calling I got a call center rep to promise to put my order in as a new installation again to generate the form letters welcoming me as a new customer and then eventually generating a new letter with the application to file online for my free tv as originally promised in the first promise. (note: lots of promises here)

Today is May 19 2008, four and one half months after installation, I got the letter directing me to go online and register for my free tv which should arrive in 6 to 10 weeks. I got a call today from a Verizon rep asking me how my service was. After a one sided exchange of a few choice words about how I felt about Verizon and the reasons I felt she was making this call only because the government was making them do it and that I had as much confidence in what she was doing as I get when I hear the words, 'the check is in the mail' I'm from the govenrment and I'm here to help' and [very crude comment], I hung up. Sorry for the vulgarity but now you know why they do not give out the address of the call centers for these corporations and another reason why a lot of them are moving to India and the Phillipines. I really don't give a [expletive] about Verizon and think the government should shut them down.

$120.00 new hard drive $270.00 overcharges

When the first bill came in it was for almost $300.00. We tried calling them for about 2 weeks almost every day, be placed on hold waiting for a representative for over an hour just for thier line to hung up on us. Finally when speaking with someone, they placed a some credits on the account which reduced the bill to around $250. They said it would not happen again until we received the next bill which came in at $300 again.

Shortly after we received a letter stating that we did not sign a contract and that the price of the service was going to increase. We called in, waited on hold for hours just to get transferred back and forth to different departments so I asked to cancel my service when speaking with someone which is when they transferred me to the cancellation department. I asked to cancel out the service because of the information provided when we activated the service being $109.99 and receiving $300 bills, cant ever get a hold of anyone when there is an issue and each person you end of speaking to are not on the same page with each other and every one gives a different story.

We switched to Bright House then received another bill from Verizon for $300. I called in and spoke with someone and was told that my service was never canceled and I was still being billed. So then issued some credits on the account. In the meantime I was only paying for what I felt was owed. So there was still a huge balance on the account.

Supposely everything was taken care of until we received another bill for an early termination fee. I was not able to get through to speak with anyone after calling in almost everyday waiting on hold for about a month. I ended up going online and sending them an email. I got a response from them from someone by the name of Wendy. I explained the situation to her and that we also were charged for an early termination fee when we received a letter in the mail and an email stating that we did not sign thier contract. She responded to me stating that even though I did not sign the contract and did not agree with the terms, I still had to comply with the contract because they provided service which did not make any type of sense at all and ended up telling me that as a courtesy she would issue a credit of $49 to the account since I received credits of $100 from some other issues with billing which would be in place of the early termination fee.

I called and finally got ahold of someone again from Verizon after being transferred 10 times and also being advised again that for some reason the account was never canceled still and the balance was just getting higher and higher. The man I spoke to in the cancellation department ended up issueing a credit on the account but only for the extra month that I was charged for. I continued to receive bills from them and I guess since I no longer have an active phone number I am unable to speak with anyone in their customer care department and still to this day the issue has not been received.

I paid for what I believe that we owe which is about $250 for the service we had for about a month and half. Still to this day, I have the email sent from them stating that we were not under contract, and from Wendy saying that even though we didnt sign or agree we were given the service so we were under contract and the issue has still not been resolved and have a balance of $400 on that account that they will not take care of.

We have been caused tons of STRESS dealing with them. Wasted TONS of HOURS holding for them just for their system to hang. We have cell phones with T-Mobile and have lost tons of minutes dealing with them and not getting anything resolved and now after all of this and all the times we spent trying to take care of this issue they are trying to put the account with a collection agency for $400 which they know has been disputed since day one. They have done nothing but lied just to sell their service. They are a BIG ripoff. I have never seen a service that charges hundreds of dollars for internet, phone and cable and make sooo many mistakes. I would never recommend anyone to Verizon Fios!

After talking with them for over an hour on the phone they said they could call me in a couple days to let me know what my usage is for. What why? I already know I'm over so I'm not using it anymore until another week passes for the new month to begin. I get another call from the same gal who originally called me saying that the acess manager is an older version so that's why our numbers don't match and that they'll refund the amount of overages ya know the little bit over ($100+) fine at least they're refunding the amount over but still why pitch an Unlimited product when it's so far from it!

I'm very disappointed because I now think i'm going to cancel my account before the 30day trial period. I'm not going to deal with going over with just daily normal stuff like you tube videos, email, web cam, etc. Normal stuff that I regularly do and most people love to laugh at you tube videos.

Either method prevents DNS Assistance servers from displaying a page of links to sites that have similar domain names to the one you entered. Note: If you change the DNS settings in your Operating System, you could encounter problems if you travel with this computer. You will probably have to change back to the original settings to connect to a hotel network, for example. Changing the DNS settings in the hardware device requires that you know the device user name and password. Use the graphics below to select the router or gateway you are using. Click on the name of the device for directions to opt out of the DNS assistance that tries to resolve errors in the domain that's been entered. High Speed Internet Hardware

your safety feature are changed and your system is now hacked by verizon without your consent. if you read the page the words optout are missing .

Verizon argues that the system is being abused by on line gamers, and people watching movies all day long. Well they had a perfectly good way of dealing with that before they introduced their predatory pricing. That was to warn people their accounts would be terminated and doing so, if they continued exceeding the limits. Why is it that public agencies do not require Verizon and AT&T to notify customers as they approach their limits with both voice and data plans, and allow them to have service suspended till the next billing cycle, or opt to pay for additional service if they choose. Consumers need protection from these tactics which basiclay allow these companies to drain the bank accounts of people who have no idea when or how much they are exceeding the limits on these plans.

I have complained to Verizon about this and will simply not sign up for their plan under the new terms. However I am not surprised and neither should Verizon be, that customers are reporting bills with penalties of several hundred to one or two thousand dollars. In other words rather than closing the door on or stopping service to people when they reach the limit of their plans, they leave the door wide open and charge fees that are way out of proportion to their normal fees. They do this without notifying the customer they have reached the limit and are now being assessed much higher fees. At the very least customers should be prompted that they have reached or are about to reach their limit, and simply asked weather or not they wish to continue or stop using the service untill the next billing cycle.

Extremly upset at Verizon FIOS for false advertising also the length of time to get support.

I'm stuck with a huge bill that I cannot pay off!

There is no physical damage or economic damage as you ask. There is however, a distaste for being misled repeatedly from a company that has lied consistantly to me for many months. What can Consumer Affairs.com do for me here? If one looks on line, there are enough people in the same boat where a class action misrepresention suit is to be made.

my money is tied up and i need those funs to become available asap.

So i called back and for 1.5 hours i s oke to managers and sales. And was told that they had to run a new line and that it was some type of dryloop DSL. So i aked when will it be on Again a new date of the 21 of march and they missed that too.

So i caleed back again demanding to know waht is going on. It was going to be a month soon and i did not have internet and that is real bad in college and in this day in age, it not the 1999. So any ways, i call again this time i am on the phone for two hours and get a manger and he tel me that the 5th of April tou will have everything working.

Well they kept there word and it was working but at the pace of dial up not dsl. So we had it but it so slow we could not use it, then one day it just did not work this is only 16 days of internet.

Then I get $86.00 withdrawn from my checking account without my knowledge or of notification's. So know have no interent and 86.00 is taken out when it only 16 day of internet, slow internet, over payed buy almost $60. after yet another phone call for 2.5 hours I find out that they had made duplicate accounts and overcharged and taken money out wrongfully.

Finally got through and told the person about the free modem I should get. He told me the modem was free but that it would cost ~$2.50 per month for the service charge. I then said I did not want the service because then it wasn't free. He kept insisting it was free. I asked to speak to his supervisor. I spoke to the supervisor. She told me she couldn't do it and would transfer me to someone else. I insisted I had already been on the phone for hours and did NOT want to be transferred. She finally said ok and asked me to wait a few minutes. Then they hung up on me. Again.

My DLS is intermittent and cannot be fixed so far as I can tell. I use the DSL almost all day for work so when it doesn't work I lose money and I cannot receive time-sensitive, important work documents throughout the day.

On March 31, after several calls, I got told by one customer service rep that HD DVRs are available to new customers only at this time and you are considered an existing customer?, another rep told me that HD DVRs will be available on April 1?, and another rep told me that they werent available in California only other parts of the country. Which is true?

To make matters worse, a billing rep told me that she deals with unhappy customers constantly about misquoted rates. In addition, she told me to strongly consider? terminating my service within the 30 day period if I dont get my HD DVR because as far as she knew, she had no idea when they would be available. I made one last attempt on April 3 to find out what was going on. That is when I finally talked with a supervisor who told me that I cant cancel without paying a $199 termination fee because I agreed to the terms and conditions. When I objected that I agreed to the terms based on what I was sold (i.e., HD DVR), she said that because they are substituting a regular DVR in the meantime for free, I should be happy about it. Needless to say, I am not. She still could not give me an ETA on the HDDVR.

When I pressed her that the company is essentially false advertising on a daily basis with TV, internet, and newspaper ads pushing their HD service. They do not tell the consumer that there is an indefinite period of time before you can access it. The only reason I signed up for FIOS was for the HDTV. I already had Verizon internet and phone. The supervisor assured me that she extended my ability to terminate up until April 30 without a fee (I have no idea whether this is valid) to see if I could get an HD DVR by that time. Still nothing to date. I do not believe this is an isolated problem and I think people need to start speaking up.

Still faced with $199 termination fee. Will have to pay to get re-install DirecTV which will require additional time from work.

On December 10, 2007, I ordered a bundling of fiber optic internet services (TV, FIOS Internet, and telephone) in order to qualify for a free Sharp $399 LCD TV promotion. It has now been over 4 months, and I have not received the promised promotional item, nor any document that confirms if and when the item will arrive. My wife and I have made approximately 20 phone calls to various Verizon locations, averaging 30 minutes of our lives, per call, in attempts to resolve any issues that Verizon may have, although they don't seem to have any other than they do not want to deliver the promotional item.

Unlike the cable companies, there is no local Verizon store that I can visit to attempt to rectify the situation. Only endless minutes on hold while I am shuffled to various 800 number locations for more apologies and misinformation.

Note, I am very pleased with the FIOS product (highly recommended by Consumer Reports), but that should not allow Verizon to renege on their promotion promises, just because the customer has no practical way to follow up. It is a horrible business plan, and Verizon should be monetarily punished.

This deceptive advertising practice by Verizon's full page ads promising $400 TV's should be immediately stopped and Verizon should be admonished for the way the are treating their customers. I would like my TV immediately forwarded, and a sincere apology from a manager at Verizon for the despicable way my wife and I have been treated.

Install was scheduled by Verizon, not us, for 12/18. My husband missed a Dr. appt with a neurosurgeon waiting. I missed work the next day waiting, no one came for 4 days. I called several times, they kept pawning me off onto someone else. Finally I called corporate in NY who called Calif and got a tech out on the 4th day. I was even told by Verizon rep that that's what I get for scheduling so close to XMAS. I didn't schedule that time--they did!

Tech messed up my computer and it got a virus which caused my business to shut down for over a week, plus money to repair. During this, we had no phone for two days and no internet for over a week. Our TV is still not getting HD as it was supposed to now the router has gone out and we are waiting for a replacement as I write.

Of all the reps I spoke to, not one mentioned the $200 card would become void if I took the other perks they were offering. In fact, each one confirmed it was in addition and they were offering me these perks to apologize for what I was going through.

Two separate issues.

The gift card was a promo -- we should get that no matter what because we kept our end of the contractual agreement. When we went through Verizon HELL, the reps offered us discounts to make up for the inconvenience. That should have been a good business practice. Keep a customer satisfied so I don't switch back to Direct TV. I feel Verizon breached their contract with me because the agreement was I would get a $200 gift card after keeping service 30 days after install. I did, they didn't come through.

I have seen numerous complaints similar or identical to mine and I think we ALL should file a class action suit. They come across as being this great corporation, yet they never back up their promises. They get you to switch, never produce the incentive, then if you cancel, they charge you $199.00!!! I can't believe the receive awards for customer service and satisfaction.

Now I have an expensive Sony TV which cant read High Definition programming. We are now into the seventh week. I called customer service (# 888-553-1555) on 4/8/08. The initial agent, Mrs. Marixxx was unable to provide any prospects when I may expect one. I then requested to speak to someone in their Escalation Group, Mrs. Camxxxx in an effort to secure knowledge of the scope of the situation. She was unable to provide any information as to the estimated delivery date. She also spoke on behalf of Verizon to state that no one has any idea how many customers are in the same back logged situation I am in. I find this extremely frustrating that no one can give me any prospects.

It is my personal opinion that Verizon's marketing executed a poor advertising campaign, taking advantage of many customers, not being able to deliver their product. I officially informed Verizon that 1) if my HD device wasn't received by 4/27 (60 days post sign up) I would revert my services back to my original provider 2) I would be following up with the BBB.com & Consumer Affairs.com to register this complaint. I am at your discretion to engage Verizon to help remediate a solution to this matter prior to 4/27.

2 weeks later, I received phone bill from verizon,surprised me,on 11-13-2007, verizon had already taken over my local phone carrier at&t and my long distance carrier vtx telecom without my authorization and the 3rd party verification.I have to pay $6.39/min.for long distance to verizon instead of 2cent/min.to vtx telecom.

I called vtx telecom, the operator told me they got notice start 11/27 verizon would take over. Why verizon billed me from 11/13? I had long distance call on 11/26,that should not be on verizon bill.I believe I have rights to refuse the payment.

I have been billed for the internet direct to my Chase bank account which was not supposed to happen, and in turn have been charged $35.00 three times in over draft fees for insufficient funds as I have been trying to close my account. In addition, the bill STILL does not include the triple play bundle package amount that I ordered.

It has been almost 8 months of complete aggravation, almost 10 hours of my personal time on the phone trying to rectify the situation and still no voucher and no 19 flat screen TV as promised. I have requested to speak to a supervisor. Verizon has one more chance to fix the situation. If not, they can take their equipment back and I will get my service from another provider.

Complete and utter aggravation from utilizing my free time, over 9 hours, trying to straighten out the billing and voucher situation. The incompetent customer service employees have brought me to tears as each phone call lasted about 1 + hours with no remedy in sight, and having to repeat over and over again the same story to each CS rep. Beyond frustrating. Time is money and time is limited.

When I called the rep she said the charges are valid and there was nothing she could do. I asked her to cancel the three extra tv's which she responded your paying for them why not keep them. Also my installation date was screwed up and they never showed up on the correct date. When I complained they told me they would call on April 4th and take $10.00 monthly off the bill for the life of the 2 year contract. On April 4th I called and was told that they never heard of that. I have the womens name I spoke to but I don't believe in getting people in trouble. In the end I lost money and was stressed out from dealing with their poor customer service.

I changed my service to save money, took off work and lost money and time in dealing with this company. I feel its unfair to pay cancellation charges for being mislead by verizon and there false advertisements. I would never recomend their service to anyone. This has also caused me to never consider using their cell phone service also.

I requested 2 day off from my job to handle this issue. And any payments were was not credited back to me and now I have to pay a cancellation fee.

It is now March, and we still have not gotten through to anyone. My bank card gets charged every month and the charge has inexplicably gone up since we started trying to cancel. I had no choice but to call my bank to get the charge blocked. I am still trying to officially cancel my account.

We have not spoken to a single human being regarding this issue.

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I am sick and tired of them and they are sending my name to a collectors agency for the sum of $465.28. What advice can you give me?

Since we ordered the bundle we have been being charged individually for each service, and they change the price every month. It has been anywhere from $156.00 on up every month. The first month they said they'd fix it and gave us an amount which we paid. The next month again the bill was incorrect,and they told my husband he had to get online and sign some kind of agreement to get the discounted bundle price of $99.00. He did what they asked, and AGAIN, the next month the bill was wrong. At this point we were pretty annoyed, and after talking to a supervisor and telling him we were going to report them to Consumer Affairs, he lowered the bill to approximately $127.00. He was very condescending and talked to us on speaker phone as if we were three-year-olds who didn't understand him. He kept going over the bill and coming up with different prices each time. He ASSURED us that this next bill would be right because supposedly it takes time after you do the internet agreement (which was done in month 2).

Now it is February, 5 months later, and the bill we just received is...you guessed it...incorrect again. I wonder how many people don't call them and just pay whatever they say they owe? NO WONDER IT IS CALLED A BUNDLE Package.. THAT IS WHAT THEY ARE MAKING! Every person who has this problem should complain to Consumer Affairs. This has been more than frustrating, and we are ready to tell them to come get their equipment. Not only are their bills always wrong, we have experienced freeze-ups almost daily, and the menus for the TV guide feature go down repeatedly for days at a time; and then they'll miraculously pop up again. Forget complaining about that--you'll never get to talk to a human being. I would not recommend Verizon to anyone for TV service. I can say we haven't had any trouble with the home phone or internet service other than the billing problem. This in itself, though, is enough to make me not renew my contract.

I am paying slightly higher bills to a company that is not delivering on what they are offering.

1. You have several very friendly telephone operators who seem intent on helping. But it takes anywhere from 15-25 minutes on your automated phone system to talk with a person! Hold times while being transferred to billing department (or back to technical assistance) averaged 35 minutes. Calls were dropped altogether 50% of the time

2. While I was at home I spent over 35 hours on the phone trying to track this issue down. While on the road I spent another 5-8 hours calling from Singapore and Tokyo. One of your own technicians, Cliff, spent 3 hours on his phone duplicating the ping-pong game I suffered for 3 weeks. He was a real gentleman and your only employee who actually called back to try and help resolve my problem (others promised return calls and never did)!

3. I was promised $50 compensation on my January bill for my inconvenience, it did not happen! The run around I experienced in attempting to address this problem on the telephone was beyond frustrating! Verizon's inability to activate my Set Top Box indicates either a complete disregard for customer satisfaction or a system too broken to solve a simple problem! I have been a strong and vociferous advocate for your company at our Community Association meetings. In the future, I will be sure to warn my neighbors against choosing Verizon!

More than 40 hours spent on phone. Fifty dollar compensation offered but not given.

I am not receiving the service I was sold and am currently paying for. This is money out of MY pocket and time wasted waiting for downloads.

Roommate and I do a large amount of work at home. Dial-up is slow so we're forced to leave the house to find a wi-fi spot. Not a huge deal, but totally annoying.

Still didn't get my TV and no results calling.

We called verizon several times, and told them that this is a mistake. Yet, they refuse to accept, and insist that we have to pay it since my name is on their unknown account. Their billing people are the worst I have ever seen. In addition, even the right account has been over-charged for several times, each time I have to call them to correct it. So far, I have not seen even ONE month for the bundle- $99.98 per month as they signed us in. They increased price before the service began. Now, we are asked to pay for an non-exist service. We will never use Verizon again.

I am a disabled individual living on SSI and the economic damage has been paying money for no service. Now they want 100 for dsl and I know that I am not to pay this because they never assisted with my dsl problem.

I also have problems with my television service either getting distorted or the screen will freeze for up to minutes at a time. Verizon finally sent a tech out after several calls to complain who said the cable was not properly connected and supposedly fixed it but the problem persists and they still maintain that there is not anything wrong. I have recently confirmed that I cannot succesfully download files when using the wireless connection, I have to keep a computer wired to the router then use a portable hard drive (that I purchased specifically because of this problem) to move the files to the other computers where they are needed. Trying to reach tech support is virtually impossible as they do not post the number anywhere on their site and if you do manage to locate it, you have to go through several minutes of automated lack of support only to be put on hold forever.

I have been totally shocked 2 times when I got the last 2 bills where they had mistakenly charged me the full price for international calls. I have had to spend several hours on the phone with customer service agents who have a definite bad attitude, and I feel they need to be taught to be less rude. Since I changed to Verizon, there have been many other stressful situations caused by misinformation, and I have never ONCE received any sort of apology. I have very sincerely regretted changing to Verizon and now dread every month's bill to see what new shock there will be. These huge companies do not have customer satisfaction at the top of their list, as I have found to my detriment. I have tried to email my concerns to managers but never even got a response.

Their pompous attitude is truly irritating. All i asked was to research the connection time to see true on-line time, but they said there is no way of doing that.

Damage to home, endless hours spent trying to resolve the issue. Recently sent letter of complaint to Verizon, with no response to date.

I spoke with this gentlemen Mark who said he had someone on the phone who could help me with my problem of NOT RECEIVING MY $50 TARGET GIFT CARD. When the other gentlemen (Steve) was on the phone he said he KNOWS NOTHING ABOUT THIS. So I was reassured that it would be handled. (I HAVE BEEN TOLD THAT IN THE PAST.) When I originally hung up, the phone call NEVER GOT DISCONNECTED; so now I have these 2 Verizon employees talking among themselves! This fellow Steve said he got 9 calls this morning about the same thing I was calling about, and it SEEMS THAT NO ONE KNOWS WHAT IS GOING ON within Verizon. A comment was made by one of the employees that someone DROPPED THE BALL ON THIS! Then I interjected and they said I thought you dropped off the line. They didn't know that I was able to hear their conversation due to the fact that MY PHONE NEVER DISCONNECTED FROM THE 3-WAY CONVERSATION.

I think that Verizon needs to be contacted because all I am being told is that July and Aug. customers who signed up for the Fios--the free cards are being sent out. I was told the same thing in Oct. 2007. As far as I am concerned VERIZON FOOLED AND LIED TO THEIR CUSTOMERS. They truly need to be exposed on this, and I bet that more and more people will come forward. Thank you again.

I paid $22.95 for dial up connection every month after they installed the DSL in March 2006 thru Sept.2007.

We know what the trouble is. They have not installed enough terminals in the box in the community. When they first set us up they had to unplug someone else in our neighborhood. Of course that person called and complained so they came out and unpluged us.

Need I mention the multiple annoying calls to tech support, the dropped calls, the 20 minute waits that seem to characterize this service? However, everyone I speak with (eventually) is polite and apologizes frequently. Occasionally they even agree that it's outrageous to keep someone captive at home for 12 hours and not to have a local dispatch number that one can check.

Hours and hours lost to phone calls and non-functioning service. A whole weekend day lost to waiting for a non-appearing repair person. Emotional wear and tear.

It is my understanding that others in my neighborhood are experiencing the same persistent problem. Can or should the County investigate the quality of service that Verizon is providing and determine if they are compliant with the rules and regulation under which they were granted? How can I pursue this?

I made a phone call to a pushy DSL sales rep. I explained the issue on the previous attempt, and he told me I should go for it and tried selling me a package I did not want. Anyway, same thing happened again: got my kit, got my start up date and a "DSL Service Is NOT available on this line" AGAIN. So my question is this, why should I pay the same as the people in the city? I have not seen any upgrades to my system since I moved here; while the city peeps get the upgrades to FIOS, I can't even get a 1.5 Mb DSL line. So I am paying to upgrade others while I sit here and get poor service. Even India, Pakistan and other 3rd world counties have DSL. Is this not America?

Verizon likes to waste money on sending items to me via UPS and having to pay for the returns. With the money they waste on a daily basis doing this to not just me, but thousands of others, they could have built a new exchange capable of handling DSL. I would like to see Verizon use and understand their system more then I do. I would like them to stop playing head games with people and start listening to consumer complaints. They ignore complaints and phone calls/e-mails.

I have lost many many hours to them, including my work, with their not showing up when saying they will. Also I have about 15 hours on the phone with them...so far after a year.

Each moth I call the billing number and am put through a series of inane questions about the reason for my call and after an agonizing sequence I am finally connected to an agent. After the agent apologizes and makes attempts to find the cause of my problem, he or she says my problem can't be fixed from where they are and that they will be sure to follow up on my concern and have my bill corrected. The agent reduces my bill by approximately $37 and assures me that next month's bill will be correct.

This has been going on since August with no correction. Because I have automatic payment with Verizon I must call each month and go through the same agonizing process to get my bill corrected.

1. I call the number a computer asks me for my phone number about 4 or 5 times. About 10 minutes later a human comes to the phone.

2. This Verizon FIOS person asks for account number, address and the permission to check my account.

3. About 20 minutes later after keeping me waiting they apologize and say that was a mistake. It will never happen again. The next bill will come as promissed.

4. It does not happen.

5. The FIOS deal resulted in my phone bill been increased from $24.00 (basic, basic service) to $ 42.00. The Internet (Called Verizon On-Line) was kept $ 39.99 but the service was downgraded. You can see that so far we have about $ 82.00 for phone and internet. The TV should be $ 18.00 correct? Now way it is 42.99.

6. At this point we are looking at a bill of $ 125.00. But wait they charge rent for a box to watch TV. It is additional $ 4.99. So we are already in $ 130.00. With all the fees, taxes and charges Verizon people can not explain it goes to $ 210.00 or $ 220.00 every month.

7. Mind you that the bill would not be over $ 148.00 (99+ extras). To that we could expect a grand total of $ 165.00 when we include the taxes. The reality is $ 210.00 or $220.00.

8. After the via crucis of bad customer assitance Verizon corrects the mistake to do it again in the next bill.

What should I do? I had the Verizon DSL and phone for less that $ 70.00 with a great interned speed (it is lower now). I was paying about $ 60.00 for satellite (Dish Network). It ads up to $ 130.00. I had HBO and other services. Now I pay $ 210.00 and have to go to the phone to get the agreeded on discounts. The mistery for me is that even with the credits the bill does not go down $ 210.00 every month.

I've searched the web and have found a number of other Verizon DSL users who have had the same unresolved problems, and they were also advised that the problem was caused by their faulty computers. It seems to me that Verizon is trying to get its DSL customers to switch to their more expensive, new fiber optics system (Fios), and that their tech people are inept.

I am left with a first bill totaling $330.09. This includes a monthly rate of 41.99 prorated plus two days, i was told the monthly rate was 29.95, and was not told about a contract. This company has no sympathy for the aggravation they cause. I feel that Verizon takes advantage of every customer this way, but the bill is so complicated that it often goes unnoticed. So now i have this bill in front of me, due upon receipt, and Verizon has no sympathy for what they have led me into, and if i want to cancel my services (less than a month into it) i will be charged a hefty cancellation fee for terminating the contract i've never seen or been told about.

Customer service told me about an annual plan for 3.0 mbits/sec service that would be $2/month less than my existing 1.5 mbits service. I pointedly asked about an early cancellation penalty, because I was having problems with the service and didn't know if I would stay with them long-term. The customer service rep told me that I had 30 days to cancel the annual plan and avoid any early termination fee. I agreed to the annual plan, expecting to see a boost in my speed, which I was told would be noticed within 24 hours.

I contacted Verizon technical support again was told I need to have a new modem installed. On June 15, 2007 I received my first bill and noticed that it was much higher then quoted. I contacted customer service department and was told that even though I cancelled my phone services I would be charged for 30 days of service. I stated that that was not disclosed to me and if I was going to be charged for a full month that should have been stated so I would have the services until the 30-days.

While I was on the phone with the customer service representative the supervisor was in the background stating what to say instead of just directly discussing the matter with me. I was basically told they were not obligated to disclose that information verbally because it was in the welcome pack which was sent to a address I did not reside at as of yet.

On this month's bill, I have late charges for the incorrect Feb charge (that I was told not to pay) plus another FIOS TV charge!

On or about Dec 26, Verizon disconnected my DSL service while trying to complete this order. They were supposed to call me back to rectify the problem but never did. I finally became disgusted and installed cable Internet with Comcast on Jan 9. I am still receiving bills from Verizon for services I am not using. I have written to the BBB and received a letter from them informing me Verizon will not respond.

I received important information about my husbands soccer team on 8/30 and 8/31 which we do not have. The soccer league relies heavily email for contact information. As a result we have more work to be prepared and we do not have ample spare time for this.

After about an hour of unfruitful conversation trying to figure out why this happened and to reinstate my order on an expedited basis, Verizon told me the only thing they could do was to start everything over with a new phone number and a new order. Given no other options (despite the fact that I had already given the old number to everyone, including important business and financial contacts) I re-ordered the phone and internet service. They told me that it would not be ready until mid-to-late June. I explained to them that I had ordered the service at the beginning of May because as I was working from home for the month of June, having functioning internet was essential to my job. Therefore not having internet service for the first three weeks of June was unacceptable.

I was told that some technicians don't have phones. This is VERIZON and they had no phones.

I hadn't realized that i had needed to make a formal payment arrangement. I figured that by them accepting the extra money every month and not complaining about the back bill was sufficent but it turned out it wasn't. so here i am now minus the $80 i spent on equipment and still no DSL. My complaint is that they should have checked into any past bills BEFORE they turned it on, not after letting me have it for 3 weeks and spending $80. I talked to the supervisor and told her to put the old bill charges on my phone bill and let me make payments on it but they said NO.

Several verizon customer service reps have given me 4 different phone numbers to use to order DSL services but so far I have not been able to order the service.

Verizon Fios negligence and damage resulted in addition water consumption of $272.54 billed directly to me by Tampa Utilities.

The third time a week later after compliaining and speaking to multiple people they once again sent a tech to install software on the computer. On the fourth time the Verizon tech installed a jack in the house but the DSL line was dead and he was unable to get this working. We were told they can fix that without us being there seeing how we are in New York. Now we have tried to call Verizon on this matter and they said we need to be in the house on the phone with them before they will schedule to send anyone to us.

At this point I asked to speak to a supervisor, after being on hold for at least 15mins. I hung up. The supv. did call my home, to find out about my problem, his name was Greg, he refused to tell me a sir name, and stated that Greg was sufficient. I stated to Greg that I have been without my dsl service since Dec. 26 and wanted to know why my first trouble ticket was not completed, I was told by this person that they did some test from the office and found everything was okay. These same tests are performed before sending out a technician, so apparently the tests failed if a tech. was dipatched. Anyway this person went on to tell me about a drop down window is how they get the date, he was talking a lot of nonsense which I did not understand.

Verizon FIOS stripped away my consumer options and has monopolized my home. The customer service representative also said I had many options for high speed internet. However, he would would not name my options. The other compatible option is cable high speed internet but that service costs $18 more ($57.95) than what I am already paying. Verizon FIOS does not warn the consumer of the risks nor do they warn the consumer that removing the copper wire makes your home a Verizon only home and restricts all possible consumer options. The Verizon website makes no mention of what is removed from your home during installation: http://www22.verizon.com/FiOSforhome/channels/FiOS/root/about_installation.asp Nor is it mentioned in their FAQ section: http://www22.verizon.com/FiOSforhome/channels/FiOS/root/faq.asp#req_q3