Network Solutions Reviews

Awful service from Network Solutions. They rebranded themselves because they have terrible reviews. They constantly overcharge and make billing mistakes. They bombard you with emails and have no option to only receive valid emails, they literally lost one of the websites we had hosting with them and it took days for them to bring the old backup file back up. Their backup 3rd party didn't work, they sell advertising through a third part and do not provide any support nor are they knowledgeable about any portion of the service, they never call you back after they say they will get back with you, any 301 redirects set up go missing without any notification, the list goes on and on.... Don't get me started on the service for any technical help. We've had multiple accounts and have migrated all of them out of their servers. Will never work with them ever again!

Network Solutions should be banned from the U.S. My husband now deceased, opened the account. I had an email account and due to a 'technical difficutly' it was disconnected. I was unable to login to fix the problems after their technical issue was resolved because a login verification email was sent to my husband's Email which should have been deleted a long time ago. I requested that when I renewed the service. Not deleting it was an excuse to charge twice.

I have been a Network Solutions email user for decades. On June 10, my email account was hacked when NS gave access to my account to an email address in Russia. I have spent hours on the phone with underlings who don't have a clue as to what is being done to protect my information, and I have no way to communicate with anyone who can advise me as to how to proceed. Last year I paid $160 to have access to "My Time Support" which I was told would bypass the difficulty of dealing with people who did not have a clue. But when I called them with this problem I was told that they don't handle such issues and that my ONLY option was to contact customer support. This is worse than negligence, it is simply fraud to collect annual fees and a spect add on for enhanced support and not even be willing to communicate with the customer whose account has been hacked because of the carelessness of Network Solutions.

Absolute nightmare dealing with NetSol. We acquired the business and has to make the owner change and after 3 months of back and forth, it is still not done. They made us jump through hoops and finally confirmed over the phone that all is done except one more verification.... So, we did and only to be told, their processing dept. does not have it; while we have the record proving otherwise, they still asked us to do "ONE MORE" verification. Customer service, or lack there of is a complete waste of time. Stay away from them at all cost.

Customer service is garbage. We put in the information needed to recover our DNS access as it was somehow lost. These guys then tell us we need to download an APP and provide this information through the their Nametag App. This is unacceptable and should not be a requirement and This app is unapproved by our IT and CMMC compliance team. So they tell us a work around. It's now been over 140hrs since we did the work around and nothing but silence from them. Furthermore we got an e-mail telling us the e-mails we respond to are not monitored, meaning they don't even check them so apparently the work around is not going to work. So we resubmitted everything again through the website only to get an e-mail telling us it's now a duplicate and will be resolved on the original ticket which we can't resolve because we won't use their Nametag App. At this point might be better to just consult the company attorney and go at them this way.

Creating problems so we have to buy another whole service to fix them is corruption. Constantly getting emails from a network solution email and can't tell what's spam and what isn't. They made our website malfunction and wanted to charge us to fix it. I hate this company and will be replacing them asap.

This Company is absolute GARBAGE. My email was shut down 2 weeks ago for 4 days and then Sunday down again and still down Thursday at 6PM PST. I will make absolute certain everyone is America does not do Business with you. Stay away, thank me later.

Find another website services provider. Like, literally any other provider. I never used any of the services I paid for yet they refused to reimburse me for any of it, their auto-renewal system is ridiculous and their customer service is downright manipulative. Hopefully you read reviews before signing up, sure wish I did.

Good luck moving your domain away from them. We purchased a domain many years ago and the process to get it transferred out has been awful. The customer support is awful. They will keep you as long as they legally can without getting into too much trouble. There is no manual process to approve the domain transfer. Outdated company with scummy practices.

Bought a domain from NetworkSolutions, didn't like their prices for hosting/site-building, but they were good on phone for transferring nameservers to first Cloudflare, then IONOS. Netw-Sol's site login is too difficult on cellphone, but they are good on phone. They charged me by surprise for services I thought I had cancelled; they say I had a second account with them. They agreed to refund in full. My bank says it's posted, I must wait a few business days. No complaints about their service on phone

I have notified Network Solutions, LLC, via the abuse contact email from ICANN, that they are hosting a fraudulent website that is impersonating my business. At this moment they are still supporting and assisting the fraudsters by not removing the fraudulent content and not responding to my fair and legal request to have the fraudulent content removed.

Too many issues to go into. They tell you you can get a free month of a particular service when you go to buy it inside your account. Then they don't give it to you, when you contact support, they say you have to buy it from the homepage, not inside your account. But it was inside my account that I saw the offer for a month free. In fact, I clicked the little down arrow to read the disclosures, and it said I get the first month free, afterwards, I would be charged.

Ripped off by Network Solutions for $857.16. Network Solutions auto renewed my email and domain services without my knowledge charging my credit card $983.13. I called the Company and they agreed to put me on an annual plan rather than a five year plan. Once I agreed to this, they charged my credit card again for $191.14 in which I agreed to because they said I would be credited back the $913.13. Well, this did not happen...they credited me $125.97 for the domain renewal, but refused to credit the five year email plan at $857.16. I have reference numbers for the credits, but was flat out lied to. Please avoid this Company at any cost because they are thieves. Date of experience: January 27, 2025.

I received an email today saying that I requested my deceased son's ssl certificate to be uninstalled. Which I did not request. I would like for everyone who has been dealing with this company to flood with letters to the corporate office and possibly a lawsuit against them. I have problems all the time and the help most of the time do not know what they are doing. send complaint letters to Network Solutions Corporate. 5335 Gate Pkwy Jacksonville FL 32256.

This company’s support and systems are extremely outdated and unprofessional—almost comically so. As a seasoned web developer, I have never encountered such poor customer service. Here’s my experience: A client forwarded me a message from a Network Solutions sales representative. The email immediately raised red flags—it was riddled with misspellings, poor grammar, and a vague claim that they "couldn't figure out why our site was down." Isn't that the responsibility of tech support?

We've been with them for years. Had to purchase their email hosting a few years ago. Nothing but issues. Now my outlook isn't able to send emails. I haven't changed the settings. Trying to get help has been impossible. No where can you create a ticket for help unless you sign up and PAY for help services!! Ridiculous.

After more than 20 years with this company, a change in bank cards caused my email to lapse. Without a PIN that was never required or set up when I signed up in the first place, they have refused to provide access or allow me to transfer my services elsewhere. Hours on the phone and chat support have been an absolutely helpless nightmare. DO NOT use this company for any services.

Please note that we have been NS clients for almost 20 years! Last November their email servers had many problems and services could not be restored for weeks. Any attempt to resolve the problems with their customer services was useless. Total incompetence. Beginning December, after almost four weeks with the entire company without email service, we decided to transfer our domain to another provider. Getting an Auth Code has been a complete nightmare too, but we finally got it on Dec. 10, and on Dec. 20, (10 more days with no email services) the transfer was finally completed and the services restored. In other words, services were paid until December 31 even if NS was not able to provide services for almost 2 months.

Network Solutions is terrible. Been with them over 20 yrs and they get worse every month. New website builder is a disaster. NOT intuitive, difficult to deal with and I am experienced. When I call for assistance or questions I am shuttled between at least 3 representatives who never get anything accomplished after keeping me on phone for 2 hrs. Don't waste your time or money.

Be careful of the default selections when you order anything from them online. They have default values set to automaticallly charge you monthly for things you do not want or need. I consider it fraud. When contacted they tell you - "We apologize we are unable to process the requested refund as the service is nonrefundable in accordance with our Service Agreement." They might as well change the Service Agreement to say "we can do whatever we want to take your money regardless of how we might mislead you"..

I went to Network Solutions to buy a domain name. I didn’t sign up for any extra products or agree to any trials. I didn’t even sign up for marketing emails. All of a sudden I’m being charged for a monthly subscription of some sort when I paid for a year for the domain name. Not only that, but they have sold my information because I get about five calls a day from people trying to sell me services for the website. When I contacted that Network Solutions to have the charge reversed that I didn’t authorize, they could not tell me what the service was for and have decided not to refund me. I still have no idea what the service is and have no way to cancel it. I reported it as fraud to my bank, and I am waiting for a reply. In the meantime, it caused me all sorts of grief because I now need to cancel my cards and reset my credit card information with all of my authorized service providers. It has become a complete nightmare!

Please do not use this company. We have used them over 8+ years. Their customer service department is a maze of people who have no idea what they're doing and you end up having to pay for services you didn't need (then conveniently won't offer refunds) and if you have any issues with their hosting their IT people look into issues you are experiencing on their service and charge you to find out why their hosting is slow. When they don't resolve the issues they sill charge you. Their site is also antiquated compared to other sites and according to our website builder network solutions is the slowest he's ever come across. Not sure what the upside is. Try another Company.

Their customer service is okay. I like the way you can organize form emails. Other than that, it's a painful service from a business standpoint. It is often down, and regularly 24 hr wait times to get it back up again. I am loathe to switch because of how long we have been using the service, but it has not got better. I do not recommend.

We have been with this company for over 10 years. We pay a ton of money for web hosting and email. Every time you call they try to sell you something. You could probably get better service from another provider. The only reason I stay is because they technically own my web domain and I don't think they would ever release it.

I joined my current company as a software engineer with nearly a decade of experience working for Fortune 50 companies such as Comcast and PayPal. After the company CEO requested that I migrate our email hosting service to an upgraded platform, I used our established Network Solutions credentials to access the admin portal for our domain. Here's where the problems started.

I had been a customer since the 90's ... website & domain name... I would renew 5yrs, maybe longer to get the lowest price... around 2019 I started getting a lot spam and fraudulent emails that looked like network solution notifications.... I contacted NWS and they assured they phishing and to forward them to phishing@web.com (I'm pretty sure that's URL). This went on for a couple years... then at one point the real NWS notices were coming mixed with the fraud E's, then I called about the E's again was assured they were fraud but was not told about real NSW notifications.... Here's what enrages me...knowing I'd been having issues with spam, a loyal 25+year customer, without calling me, they deleted my website and told me there was nothing they could do... Would give me a discount (10%) to rebuild my of which I no longer had a lot of the content... would not even try to recover it.... for an extra fee they could offer more email security.

Their custom service has been dismal. Our site has not been working properly for six days now, and they just keep republishing it then tell me it fixed now, but it keeps breaking about one hour from being published. We have an annual event and rely on the website to get information to our vendors and exhibitors, with only one weekend a year to make revenue for our organization, having a nonfunctioning website is devastating. We will be changing providers after our event.

This is technically incompetent company (Network Solutions) and they are hosting my website. Before I called them twice a year but now almost every month I have to call them to restore my website. In August I called them twice. I called them today (08-21,2024) because my website is not displayed and they asked me to pay $59 for time support. They are doing this on purpose to get my money for faulty hosting services. I am artist and I need my website to work every day.

For years, I've had multiple issues with Network Solutions. The worst customer service and tech provider and support! I couldn't access my email (that they host) due to a technical problem on their side. Finally fed up with their inept tech support I tried to cancel, but they couldn't/wouldn't cancel, because they "couldn't verify my authenticity." Why? They wanted to send a verification code to my email! How ridiculous! How could I get their code if I can't get into my email account? They then said they'd send it to my alternate gmail but it would take 5 - 10 business days. We're in the 21st century! I should take minutes, not days! Paul Revere delivered info faster! I am very frustrated with how they give customers the run around. I plan to report them to the FTC. Stay clear of Network Solutions unless you want to spend hours on the phone with tech support and/or customer service.

This company sold my domain name even though I have been paying for it. They will not let me get it back or close my account. Dealing with them has taken hours on the phone. Customer support is unhelpful and a frustrating experience.

I do not always write reviews about substandard businesses but I had to about this company. We have used them for a number of years and did not change because it was a hassle to do so at first. We finally had enough. Calling for service always meant you had to be prepared for minimum 30 minutes and usually more. Many of the issues I had were not fixed the first go around. They always took 2 and even 3 calls to get things done. They would often say the fix will be done in 24-48 hours and most of the time was not. Then we had to start over again.

I have been doing business with NS for years. I am 81 yo and in June my website expired. Called two weeks after expired. Talk to agent. The last Ed and lied about everything about establishing my site again. Promised it would be up in 24 hours. Oh lied and every time I call back lied and lied. After speaking to 4 different people I canceled. They said they would return my money. 4 people told me this. I just got email from customer service. Can’t refund. I now dislike this corrupt company. Don’t use them. Call someone else. Gloria

Network Solutions is the absolute worst host I have ever used, and I am a developer who has worked with many different hosting providers, Godaddy, WPENgine, Bluehost, A Small Orange, just to name a few. I never had the same problems with any of those. Seems like every time I log into the NS hosting panel something is broken, or I try to purchase an add on and they don't offer it. You try to chat with support they waste 30 minutes of your time just to tell you that they can't help and you have the call. Most of the phone support is incompetent, tech support + sales, actually maybe sales is just disingenuous. I had to cancel an account and switch to a different one then the sales told me they'd cancel and give a discount, then I log back in over a month later, nothing was canceled. Don't waste your time, unless you have a ton of time to waste, the hosting packages aren't worth it, if you have to pay a developer to go in and navigate this nightmare then they will spend a ton of time, like probably at least 6 hours.

This is a technically incompetent company and one that will try to cheat you out of every last penny. Network Solutions sold me a product I didn't need, could not get that product to work, and then refused to return my money when I decided I did not want a product I didn't need and they could not get to work. For over 15 years, Network Solutions had been the registrar of my domain name and hosted a website for me. In June 2024, I contacted the company to end the website hosting. I was informed by their CSR that my email would no longer work if I did this; however, if I purchased "stand-alone email boxes" the email would work once the hosting was discontinued. I did this for an annual cost of $32 and spent an hour on the phone with a tech rep setting up two email boxes. I was told it would take 24 hours for the change "to populate." Immediately, I had no email but waited the 24 hours and still no email.

I have never had such a negative experience as I have with Network Solutions. I was helping a client who owns his domain that was sitting on Network Solutions servers. The domain was being managed by the owner's friend whom passed away in 2017. A new website was built and we needed to get into the account to point his domain to the new website. We explained the situation to Network Solutions that the account needed updated with the business owner's information. They said in order to update the account with the business owner's information, they needed a state ID, recent utility bill and a business tax ID which are reasonable requests.

Canceled my purchase within 3 days and was promised a refund which I never received. This company forces you to do business with them once you sign up. Network Solutions is a very bad company to do business with.

This Company is TERRIBLE. They OVERCHARGE for basic services. They will also put your web services on Auto Renew WITHOUT you knowing so when services are set to expire BAM hundreds in charges with NO warning. STAY AWAY from Network Solutions at ALL COSTS!

Network Solutions has been absolutely hideous. I built my first website through them over 20 years ago, using their designers. My company later had our website designed by another developer but continued, for a time, to host at Network Solutions. We have also used their email utility. The initial website, built and maintained by Network Solutions (at $75 per month) functioned properly. However, their website team was terrible in terms of getting our outside-designed website online, and shortly after the website was attacked by malware.

Tech Support is totally non-functional. Do Not Use this Hosting Service. They lie, disconnect you, half the time their chat isn't even working. Terrible Terrible. Stay away. Any money you spend here is a waste.

In April I purchased a SSL. It is now June and still have not received what is needed. It remains in a pending state. I chat with customer service and after several minutes they tell me I have to check with another department and call. I call and am told they will set me as a priority. Well more weeks pass and go through the vicious circle again and again. Do yourself a favor and find another company. I had used Network Solutions since the early 2000’s. I AM DONE!!

These people lied to me about buying back my domain. And they led me to believe they were going to help me only to reinstate the certificate and tell me I gotta wait until 09/2024 in order to try to buy it again, and by then it might go to auction. These people are snakes, very sneaky and crooked. I strongly suggest taking your business elsewhere.

I gave Network Solutions [now Web.com] my business website to market and promote. They developed the new website and provided both professional technical & marketing support - all for the approximate cost of $5,000.00. I am now ten months into their service; my web presence went from pages 1-3 on Google to nowhere [I quit looking past page 15]. For several months, the server that held my site was "BROKE" according to them. Although I have a few months left prepaid on my contract with them, I have engaged a new provider as of last week and got my first business call this morning. I am still waiting on the first call c/o Network Solutions. I have lost untold amounts of income courtesy of Network Solutions. They have been a total failure for me and my practice. I DO NOT recommend their services.

Criminally (and I believe intentionally) incompetent! They removed their spam filter a year or so ago (for no reason), and since then they refuse to do anything about the onslaught of spam I receive every day (from a "machine" that won't let you unsubscribe, and generates new email addresses if you block them). On the other hand, I DO miss many legitimate emails from clients! I have had to tell them to use my personal email address so I get their mail. We've been customers for over 15 years, and from the other reviews, I see that they will make it as difficult as possible for us to leave. Future customers, beware of Network Solutions at all cost!

Warning, Network Solutions is in essence a bunch of scammers. I had purchased a website and premium dns just to get associated emails to a domain. An individual who I spoke with via text, suggested I go with the premium email service instead, which I agreed, and asked him to CANCEL the website and premium DNS subscription INSTEAD, they charged me for both the premium email AND did not cancel my subscription. When I went back and asked for the subscription fees to be removed, as I had purchased the services suggested by their rep instead, I was told "it's our policy not to refund fees"... POOR CUSTOMER SERVICE, and dishonest as a core value of their company, do NOT DO BUSINESS WITH THEM.

I have been attempting to transfer my domains out of NS. After 4 months and countless support tickets, the support person gave me INVALID authorization numbers just to get me off the phone!!! I'm still waiting...

Been a customer for over 20 years with the same domain. It will be 90+ days before I get access back due to a major error on their part and they take zero accountability. They are ok to continue charging my credit card though. The second I have access I will be transferring out of Network Solutions. Be very aware with this company. I am not sure what changed, but it is so awful now.

I have been a Network Solutions customer for more than 10 years. Their services continue to decrease in quality year over year. My email service has been down again for the last 7 days and no sign of it being fixed. I just got off the phone with customer service and all they can do is put a ticket in. This is unacceptable and it's affecting my business. Shame on Network Solutions for not being able to fix their own problems. This is the business they are in. It looks like it's time to find a new provider. Shame on you.

Network Solutions stole the domain name of my company, TC Associates Inc. (TCA), and is reselling it through PerfectDomain.com and Go Daddy. The domain name, TCAonline.com, was conceived by TCA in 2000 and registered through Network Solutions (NS). It has been continuously re-registered every three to five years through NS, the last re-registration being in September 2022 for five years to September 2027, as acknowledged by NS in a written receipt, and a receipt from American Express.

I was a loyal customer to Network solutions for several years. I began to have problems with my website and was receiving messages from other countries. It was as if my site was being used as a message board. I asked for help but received no resolution. I decided to close my website and only have a single email address. Later I decided I would move on so, I let my domain expire. It has now be more than 6 months and my domain is not available to purchase on other sites like Square. Network solutions tells me there is some hold period before it is available. This is ridiculous. They are holding my domain hostage. It is not being used elsewhere. It is specific to my name. I do not recommend starting any business activities with Network Solutions. They will never let you leave.

Paid them over $350 and just bought new products 10 days ago and could not use them, kept getting an error code, called them 3 times over the next 10 days and it still wasn’t working. Cancelled all my services and asked for a refund and they refused to give me back any money even this it was their fault. Save your money. Go elsewhere. Terrible company and customer service is terrible.

I signed up for a website to advertise virtual work availability and my original invoice was a little over $17. I got an email notification that they tried to bill me almost $32 with a so-called invoice that had NO PRICING info. My original invoice showed a hosting fee of $4.95 and nothing in my original invoice adds up to almost $32. I'm so grateful I didn't have the money in my account because I DON'T HAVE THE MONEY. This, in my honest opinion, is a deceptive business practice, one that could've cost me funds I had earmarked for an actual need.

After close to a month of work, and paying for my-time support twice, I called network solutions and asked for help publishing it, he could not get it to work at first and had me change some settings, and my site was published to the wrong domain and called them back and told them to fix it immediately, they said they had it fixed after 3 days and again was assigned to the wrong domain, they were told to just shut it down.

I have been trying to upload files to get my site up. The ftp won't connect on my end. They tell me that it connects on their end. That's of no use to me. I have spent more than 5 hours with three support reps. I have filled out my ftp (their FileZilla recommended). Nothing. I have used another ftp. Nothing. They can't figure out the problem, but I can get it done by a third party for 56 dollars. This nothing short of extortion.

This company did not do anything they said they would. I would wait weeks at a time for them to post my website. NOTHING. I went ahead and stop services. They still billed me. Even after i went in and stop the auto renewals. I had to contact my credit card company. To put a block on this company. They take your money but do not uphold their end of their services. This shouldnt be allowed. I am unsure why they are still in business. Why this company haven't been sued for bad practice and services.

In frustration with GoDaddy email, I moved my service Network Solutions. It went from bad to worse! Their product is pathetic. Absolutely no way to control spam email or unwanted emails. You can add email addresses to your Do Not Accept list. Incredibly, when you continue to get unwanted emails and add the address to your list of unwanted emails, I frequently get the message, "Sender is already on your unwanted list." Are you kidding me? It know the sender is on the list but does not block them. Steer clear of this company, their tech support is completely incompetent and they never follow up like they say they will. Also, their program to move emails to folders is very cumbersome. DO NOT USE THIS COMPANY!

Originally, Network Solutions was the only register for website URLs. Webhosting came later and it made sense to host with the website that the URLs were registered at. The problems started when NS was sold out to "web.com". It is as if all the technical employees were fired and entry-level offshore customer support supplied with boilerplate answers and a chatbot was put in their place. I've had no luck getting a call back, and no luck with sub-hosting 2 websites with the primary site. Their advertisements clearly lists multiple website hosting as one of the site hosting features with the "Essential Web Hosting" plan. The problem is 2 fold: 1.) no one can tell me or do the sub-hosting setup and 2.) the referrals from the chatbot are out of date (the steps don't match the page choices). Multiple calls and explains did no good. There is just no one you can connect with at NS that understands how to set up sub-hosting.

Horrible. Being billed for services you don't use for over a year, also have a no refund policy. A support rep called me months ago to review the account, informed of all what was being billed. I was shocked and requested to terminate all services and SSL's (we don't have websites). Monthly billing of SSLs because we backordered a few domains from them. Refuse to refund and the support rep informed us that she would cancel the auto renewals, backorders, and SSLs that were billed monthly. Saw a billing email today and see that she DID NOT cancel anything. Horrible, fraudulent service. Go with any other company.

I have been very unhappy with the service for years but have stuck with them for a couple of decades practically to avoid the hassle of changing. Just been tricked (as far as I am concerned) into a free trial for which I have been immediately charged on my credit card that they had on file. I called customer service immediately and they assured me that they would take care of it so that I wouldn't be charged for what they called an accidental submission but then later today I got an e-mail that the charge would stand. Called my credit card company immediately to dispute the pending charge. Very unhappy with how this company treats its long-standing customers.

Been with them for over 10 years. NEVER AGAIN. After I renewed my hosting for 5 years things went downhill. Both my sites started to slow down. They put me on an overcrowded server. They said a 20 second delay before the page loads is acceptable. What customer is going to wait 20 seconds for a page to load? I want a refund or at least a prorated one. Network solutions response, NOPE, we can give you a coupon for future purchases. REALLY. I migrated my site somewhere else, and guess what, page loads in under 3 seconds.

Network Solutions is a company that has been flushed down the toilet. Once a pinnacle of the internet, through the changing of hands of the company, it has slowly become the skunk of the domain registrars. Policies guised as protecting the customer are feel as if they're just shackling customers to their products to squeeze out another ounce of residual income.

This is the fourth time since I have been with them that they change the extension to retrieve your email from Apple mail. It rendered my Apple email totally unable to retrieve email. I called them for support. After 2 hours of combined time on the phone, they failed to solve my problem and they wanted to charge me almost $200 to connect me with the actual supplier of the email. Wait what? I decide it is time to quit these company, they are nothing but a bunch of incompetent people.

Network Solitons is undoubtedly the most egregiously unethical and deplorable company in existence. Their audacious tactics involve surreptitiously turning on auto-renewal for their services, entangling unsuspecting customers in a never-ending cycle of exorbitant charges without their consent. With blatant disregard for basic principles of consumer rights and transparency, Network Solitons displays a contemptible lack of integrity by preying upon their own clients. Moreover, the quality of their service plummets to unimaginable depths, leaving customers stranded with subpar resources and abysmal support.

Their business model and practices are way outdated. Their pricing structure is absolutely ridiculous like it should be illegal to charge that much for a domain let alone charge a fee just for domain forwarding!? They charge for every little thing and then hold your domains for ransom when you want to try to transfer them away to another provider.

We have registered domains and used hosting from Network Solutions for decades. But the last couple years they have been awful. Our most recent experience is in trying to get a contact email changed. This was a simple request that they said would take 24 hours. I have now checked every day, going on two weeks, and still nothing. Literally cannot open our business until this is fixed. Customer services reps always say they have escalated the case, prioritized the case, ad nauseam, but we never hear anything from anyone. Once we get this fixed, we plan to move all our domains away from Network Solutions. Just can't continue working with the shoddy level of service and dishonesty.

Our non-profit is dependent on our website and domain name recognition for visitor traffic, and after renewing our subscription for an additional 5 years and $1,000, Network Solutions has utterly failed to renew our account. As such, we have expended nearly seven weeks and the time of multiple staff and volunteers, and a computer tech attempting to get the Network Solutions folks to do their jobs. I have never ever seen the abject lack of customer support that our organization has experienced. Our mistake was to renew our account with this would-be vendor.

THIS COMPANY IS COSTING TENS OF THOUSANDS OF DOLLARS! Stay Away! They Are The WORST! Several days now and they still not resolved! My customers, my collaborators, even myself cannot view the website due to a ssl error / certificate! The website is being blocked by search engines such as Google!

The customer support from Network Solutions is the worst I have ever encountered after talking to 6 support staff. There was no way to log in to our account. Moreover, all our emails have been blocked for more than a week resulting in losses of 15,000 US $ as we could not communicate with prospects and customer. We have now spent 10 hours with their front-line and senior support staff with no solutions.

Not only did they lose my existing website. I lost my web presence and "NO-ONE" was knowledgeable as to what happened, or how to resolve the problem. I spent almost 100 hours on the phone, lost hours from work trying to get the problem resolved. I just finally gave up. I paid for three years of service. I am so unhappy with my decision to go with Network Solutions and Web.com. They are the worst. And I am going to post a bad review every day until my service expires.

We have subscribed to Network Solutions for Hosting many of our websites for over a decade. Three weeks ago, we discovered our main website was down when a customer called to inform us. We have been calling each day, some days 2 to 3 times to have this major issue corrected and each phone call we are told something new. Anywhere from your SSL certificate is required to be updated to there is nothing wrong and it will be corrected within 24 to 48 hours. Interesting statements: Our certificate is a three-year certificate, and we still have one more year remaining. Beside the fact of all of our accounts are renewed automatically, to eliminate a lapse.

Their DNS team changed my nameservers without approval - then have not been able to change them back costing a lot of money. I would not register another domain with them and will be looking to move my services once this is resolved.

Network Solutions keeps turning on auto-renew on our SSL certs. Now they have Gray-out the “Disable Auto-Renew” button and when I call they tell me they can not enable it. When I called to get the to turn it off it took three calls to get them changed. This has happened several times now. I get the same song and dance. This company sucks!!!

Do yourself a favor and do NOT sign up with Network Solutions for a website - unless you like endless spam, terrible customer service, frequent outages, the inability to edit your account or cancel services and a website that is not only near impossible to edit but looks like it's from 1998.

After hosting a DIY Website at Network Solutions for several years I decided to get it professionally designed in December 2022 and also decided to sign up for one time SEO marketing package. The design was at best mediocre. However I decided to go ahead with the initial design, but after the SEO portion was completed I noticed right away some issues with the search engine giving an error on my website. Without going into many details, trying to resolve it was a harrowing experience to say the least. I started to dread calling the support number as it would be two hours of bouncing around from department to department and explaining the issue to numerous agents and being told they would look into it to no avail. Then one agent tells me it’s a DIY thing and then said it’s the Google search issue and could take months but my website is not “broken.”

We switched to Network Solutions from 1&1. We chose Network Solutions because they should be the best in the business. They started the business after all. Well, if they keep this up they'll be out of business. We've had horrible email problems using them AND no way to get things fixed. The chat support is useless. All you get is responses like "I'm just a chat agent so I can't help with that." We've submitted support tickets ad nauseam on problems only to never get them resolved even though the chat agent says "It will be resolved in 1-2 days and it's high priority." Uh no -- we've found out it will NEVER be resolved and it isn't a priority at all! Support - terrible Email system - buggy and unreliable. Overall - stay away and let them go out of business.

We are fed up with Network Solutions! Their email servers go down weekly. We contact tech support thinking maybe something's wrong with our settings, but they admit that their servers are down and they just say they are sorry and that they're working to fix it. So frustrating!

For everything they will confuse you so that you think you need technical support, for extra cost of course. As simple as to ask them, "Where can I find information to do this," the answer is, "You need to contact our special team!" If you need something like to know a port NUMBER that you know it has to be the one they have used in their configuration, they will tell you, YOU need technical support from or special team. Have this info available and get the one who is ignorant about using a port but those who just need the correct number that NS assigned to be able to find it. I have unfortunately 11 years with them, hardly used beyond a repository of data. Now that I am developing a website I see how horrible it is to work with people who want to use lack of knowledge to EVERYTHING and with everyone even is you know what you are doing!

I originally signed up with another provider, they however didn't have the domain name I wanted. So after some searching I fount Network Solutions. It was easy to make the purchase, but since I have not been able to log in. The package came with the option to create a website, this feature never works either. After calling customer support, I was told on over 4 occasions to reset the password and that they couldn't help me. I was billed additionally for services I can't use or cancel. I emailed their support team and was advised refunds aren't allowed. This was unfortunate due to the fact that I wanted the domain I purchased through them. Now I have to dispute the charges to get my money back. I spent hours of my time with their customer support that want helpful at all. Stay away, unless they have a change within the company.

The email is down constantly. I don't get some emails. Half the time the login page won't work for some reason. I can't sync to an email client for more than a day before it stops working for no apparent reason. Customer service is bad.

This company is a joke and if I had time and could figure out how to leave them I would. They have now cost my company money as clients are not receiving our emails as many of our outgoing emails are going into spam. They involuntarily migrated our email system from one platform to another new one without any advance warning. They lie and tell me they sent out information regarding the migration which was **... I, my partner, and assistant never received anything.

Network Solutions is not reliable, and the customer service is atrocious. My website constantly gets hacked because their PHP version is not up to date. When you call to report your website has been hacked and being re-directed to spam site they blame it on Google. They have no clue what they are talking about, they put you on hold for long periods of time and bounce you around to other departments which also have no clue about anything. Stay away from Network Solutions. They are one of the worst companies I ever dealt with!

This company shut my business down for a week just to change my primary email address. My website and all of my employees' email addresses were shut down! They didn't bother to call my company or utilize any other method to contact us before they did this. After I sent them all of my business information, tax info, utility bill, personal identifiers, every representative gave me a different timeline to expect my business to be back up and running. Do NOT use this company. All of the agents are overseas. Every request was sent to the "back office" for something.

This is the worst internet company in the world. They create problems then charge to fix them. I was double billed for a hosting renew this morning and was told the billing cycle for next month started today. Also paid for a 50g upgrade for a year, then billed another $5 per month for 50 gig in addition to the yearly charge. Network Solutions wouldn't return the 50 gig purchase made a few days ago and wouldn't alter the $5 per month charge. Buyer beware working with this company. Godaddy is far superior.

9/14/22 I was on hold over 40 minutes and still nobody came to phone. I was trying to get someone in Technical Services. Yesterday I was on hold trying for a very long time to get someone in the Domain department but, nobody picked up. I tried to chat but, the chat didn't understand the question I spelled out. I called GoDaddy after being on hold so long on 9/14/22 and they answered right away and it was about 11pm. So, if Network Solutions is closed at that time their message should say so instead of having us hold listening to their same apology for long hold. IF Network Solutions doesn't have enough staff at that time or during the day, they should hire.

They do not deserve even one star. They are constantly having issues with email. It never works smoothly, always issues, can't send encrypted messages, they lost several important emails and folders in migration and I have spent hours on hold waiting to get help. The worst customer service!!

I'm a sole proprietor of a small business in the handyman category for furniture assembly, I don't know anything about networking or hosting websites, so I depend on company's like "Network Solutions" to deliver the product and services they offer. Google has a free platform for small business, I tried running an Ad Campaign yesterday and Google didn't approve it (destination not working) , after reading google's response I tried launching my website on google chrome and safari browsers and the website didn't launch from either browser, the following is google's advice:

At one time it was a good provider. But now, Email doesn't properly sync between devices; having tracked email usage, it show it has grown by 6 MB in the last week despite my having deleted and cleaned every folder I could find and it should have registered several MB less. Spam rejection is terrible. Search doesn't seem to be able to find important emails.

I started with Network Solutions in 2004! Their support staff was excellent. They host my email, and there were rarely problems. There has been a significant change since the company was bought out. The customer service is farmed out to a call center whose staff were not chosen based on English comprehension --or knowledge of the products. With any technical problem, they leave you on hold while they research or ask people -- they seem not to have a base of knowledge.. I have waited on the phone for countless hours to get email help.

I purchased several domains through NS 3-5 years ago and have had nothing but trouble with them. Terrible customer service, charging for products I didn't agree to, services not working, ridiculously difficult billing system, customer service agents who are just not trained at all in customer service. DO NOT BUY ANYTHING from them unless you want to spend hours of your life on hold - both phone and online chat take FOREVER - and if you're thinking - I'll just handle it via email - think again - no communication via email.

As others have said, NWS is the worst. They blocked transfer of my domain name because I refused to pay for a directory listing that I did not need since I don’t have a web page. I have spent numerous hours on hold waiting for a customer rep to solve this problem. The reps have said they understand my issue and will release my domain name, but they never do. They are the worst!

After being a customer for more than a decade I found myself having problems accessing the account. I spent substantial time between chats and telephone calls with the problem not being resolved even after it was escalated with a case number. Interestingly, they didn't have any problems accessing the account to charge me for additional services. So, after spending time in very frustrating chats and calls I just fired them. I transferred the domain to another registrar so I don't have to deal with such crappy service.

Horrible business. Been fighting with them for 3 years. They keep trying to bill former website owner after repeated attempts to change billing info. Now they won’t release website authorization code so we can switch companies. Keep promising they will send code and never do. Have to wait on hold for 45 minutes to reach a live body only to discover they have given me wrong department. Get ready to pursue legal avenues.

Their support staff are horrible and they are closed from Friday night till Monday 9 AM. Do not use this business if you need email or a website as they just don't care about technical problems. I have waited on the phone for countless hours to get email help when their server is down, which happens weekly. The FCC needs to investigate their practices immediately. Their servers are antiquated and always broken and the engineers are unaware when the servers are down.

Network Solutions used to be great but I have been having problems with emails for over five months and keep getting the run around. Tech support promises the problem has been resolved and will take affect in 48 hours but after waiting 48 hours there is no change so I call again and have to start over with a new person who has no idea what I am having problems with. I have spend 112 hours on the phone with them and that is not how I need to spend my time running my business. I would change to another provider but they own my domain and will charge me $3000 to sell it to me. I would take some kind of legal action but I have no idea where to start.

I would rather have all my teeth pulled than deal with this company. They are all about the money and not about providing service except to try and bait and switch you. I have been a customer for over 20 years and have seen them go downhill fast. Do yourself a favor and run as far away as you can as I am now doing…

You people are supposed to keep www.smart-plank.com live. Today we were supposed to promote our website at a golf outing. Our site is down. we have spent several thousand dollars to be at this event, and we cannot show our site. Our dissatisfaction is off the charts!

Network Solutions used to be the best company But Not Anymore. My website is down for the past 2 days and I'm trying to reach someone for help. Nobody is helpful anymore. It's not the first time that its happening. It went down 6-7 times in the past few months. I really don't know what's happening to network solution company. But I'm going to transfer my account to another company. Also the 24/7 support is not there anymore. I called this morning. The girl on the phone was super super rude then I ask for the supervisor and she put the call on hold for 1 hour and 31 minutes then the call dropped. Not happy at all.

I have used Network Solutions for years and it's been horrible. They made it extremely difficult to switch my services over so I kept putting it off. The customer service is horrible, and even after spending 2 days transferring my services and canceling everything I'm still getting charged. I've never hated a company more.

This review is not based on a single experience but many experiences in the last couple of years. Today was just the last straw. I am a systems engineer who manages many customer domains and email accounts. Network Solutions used to be the go to company for these types of services. Now support puts you on hold for long periods of time and you are sent overseas to who knows where, where they don't do anything for you but waste your time. It is very frustrating. I will be migrating all of my accounts away from Network Solutions to another company that still cares about support and service. Beware if you are considering any mission critical services with this registrar/hosting company. You will regret it.

Our emails went down, They lied about changing servers (without warning) and Provided me (Fake) new servers. In the end, the service was just down. They are not the worst Hosting or IT company I have ever dealt with. They are JUST the worst company. They lost my business. I hate NS with a Passion.

This company (Network Solutions) will use shady tactics to renew services you don't use. Check the tiny letters at the bottom of your services because they will charge you even if you're not using the service.

I have been a customer of Network Solutions since 1996.. Yet recently I have tried to add a domain to my account. I went to the Add Domain to purchase another domain. I put my name in and it shows me options of extensions.. I choose the .film ext and added to my cart. Purchased the domain.. Only to receive an email a day later saying it couldn't be fulfilled. So I called their customer support.. (Which seems to be manned by a bunch of incompetent idiots.). You have to spend nearly an hour explaining the problem to them and they feed you lines that a blatantly false. So my first call three days ago, when I was finally put in touch with a tech, he said there must have been a glitch in their system because the domain is registered to me, but not showing up in their system and an refund is issued. I don't want the refund. I simply want access to the domain..

I was on the phone 5 hours trying to get 1 thing fixed. Never got fixed. I try to cancel, they say they did and didn't. They also lie about prices one day to the next completely opposite. They don't care at all they have a recorder saying you can write a review at the end but in 20 calls I never got routed to one or a call back. The price of the domain is 4000 times higher than anyone else if you buy it with hosting. They scam you when you want to cancel your hosting and keep the domain. As of now all the photos on my website are cut off this week, fine last week and they don't care, telling me to tell everyone to use a specific browser. Horrible.

If I could give this company zero stars I would. This company does not care about you or the business you lose due to their horrible services. Every time this company does an update we lose access to our email for days, sometimes even weeks. It doesn't matter how many times I call for support for help, nothing gets fixed. This time we lost email completely for 4 days. Once some of our employees (some, not all) started receiving emails. Again our emails over the down time were not there. I have yet to recover emails lost during that period and it's been two weeks. I have called the company 5 times and our owner has called twice.

NS handled our email and site hosting. We have been with them for 20+ years. On Monday of this week we noticed our email was down. After a week of dealing with the WORST CUSTOMER SERVICE I have ever experienced, we dropped them and got a new provider. We lost a lot of business. I'm suspicious that no one at the company actually did anything to help us get back up. Every time id call (and sit on hold for an hour) they'd have no record of our ongoing case. I'm still in shock, this is the most indifferent, disorganized, disloyal and disrespectful company I've ever done business with.

After 17 years with this company we turned off the auto renew button at their site and planned for getting our own server after the prepared year with them expires. With shock we received notification from the N.S. about them charging us for another year. We called in and were told that the payment cannot be reversed. We left them anyway and now are free of Network Solutions. They are expensive, unfriendly and immoral company. We stayed with them all these years because we did not know any better, and for that we are sorry. Sincerely, Karel

Your employees took our credit card and then ghosted us. We received no service. When we call in to deal with this we get the run around. When we ask for a supervisor we are promised a return call that never comes. We contested the charge, but your company is fighting back. You have taken my money and treated me like dirt.

First off I want to say that this is the absolute worst service I have ever used. The customer service team is extremely unhelpful, they disconnect from your call and do not call back, they do not help with any service issues and are extremely rude on the phone. On top of that their online chats they start to talk and then the person will just leave the chat if they don't want to help you.

We were saddled with this company when we bought our shop. We've had plenty of trouble getting problems sorted out. We owned a domain via this company and set it up for auto renew, and yet they failed to renew it and let it go to some Asian company. When called out on it and shown that we paid for the renewal we had to fight tooth and nail to get our domain back. We were later sent an email insisting we must get an SSL Certificate or else. So we went ahead and signed up for a year of this, a monthly subscription.

BEWARE. I would recommend not to use this company. They charge 200% more than other service providers and attempt to take your money with automatic charge to your credit card. I had cancelled their services only to be charged by the company anyway. When you call to cancel they make it very difficult as no one answers the phone.

We have been trying to change the account information for 2.5 years. At every corner they create road blocks, ask for documents you provide, only to decline them. There is no one you can speak to, it is done all by email and then their service does not work when trying to gain access or submit documents via their account recovery. I have spent 3 hours on hold and talking to employees only to go in circles. Today 2.15.2022, I asked to speak to a supervisor and have been on hold for 15 minutes. DO NOT EVER SELECT NETWORK SOLUTIONS FOR YOUR BUSINESS NEEDS.

Was advised to use Network Solutions to register a domain name. What a mistake. First, they do not keep your information private. Sold to tons of 3rd parties and my email and phone were constantly bombarded with offers to build me a site. Second, even though I have no site yet, Network Solutions was charging me "start hosting" fees. As a new user, I do not have any idea about hosting fees. Network Solutions is preying on new users. I have no site but they were charging me to host empty space.

I've transferred over approx. 100 domain names over a year ago. I left for Iraq on my job and explained my situation to them that I'm back home in California and this is the time for them to allow me to complete the domain transfer procedure which, according to their on-phone agent did. I came back after 9 months and found out many domain names that I paid for were expired due to incomplete transfer procedure. I've been trying since last 2 months to contact them and it's impossible. Nowhere NeSol's website they provide any email contacts except a totally worthless 800 phone number. Extremely poorly run and primitive company. I had better luck in Afghanistan and Iraq.

Never in my life have I experienced worse customer support. For starters, it will take you a min. 30min to get on the phone with someone, from there, any level 2 support or escalation requires 1-2 day waiting period and an email link... These people are hosting websites, which for most are core/essential to their business. Wait times and responses times of this length are unacceptable and therefore make this service un-usable. Used any other company for your website hosting needs because any hiccup will have you out of commission for a week!

Can not find a single person at the company that can tell me what happened. I waited thru the chat bot multiple times to be connected to an operator. At least three times. It worked down the queue but increased the wait time. Then after over 20 minutes when it was down to 1 ahead it disconnected and said call volume was too high. When I did get to an operator I got no help whatsoever. I filed a ticket number but got no response.

I had a domain account with Network Solutions starting 1992. It was purchased for me as a gift by a friend. I tried many times to put the account in my name only, my friend even called to make this happen but network solutions would not do it. I continued to renew and pay for the domain up until 5/2021 when it was advised by someone who worked there to let the domain expire so they could then put it in my name. Then they told me to pay for a "backorder" for this domain, never mentioning that they sold the same backorder to 5 other people before me. The whole time knowing there were these other backorders and still advising me to let the domain time out.

This scam company just charged me $75.00 dollars to renew 1 single domain! I pay $12.00 yearly for domains at other places. When I saw they wanted $39.99 to renew 1 single domain, I decided not to renew. It's theft! Today however, they charged me the $39.99 plus another $35.00 re-activation fee? I never authorized that! Network Solutions ​fraud scam company! I am filing complaints, as well as doing charge backs with my bank and I am going to report it as fraud! I will never use these con artist criminals ever again.

I needed to transfer our domain away from Network Solutions. Simple, right? Well, not so fast. The chat agent will ask why you're leaving and try to get you to stay. They will offer a discount to try to keep you with the company. This is pretty annoying, but it's not all that uncommon. But there are 3 things that are uncommon and prompted this review.

I have been with Network Solutions for about 12 years and use them for our domain name, web page and emails. For the past 2 years we have had continual issues with the emails. We use the webmail site for logging into our emails and for the past 6 months they have been down off and on intermediately. Since the whole network goes down - the hold times to convey the issues are extremely long. We are now going to change to Google.

I moved my domain from google to Network Solutions. They kept charging me and did not provide a single day of service for even one email. I asked for a refund and they said I cannot get it back because I signed up for paying them without a single activation of an email. I have paid them over $400 and numerous calls. They acknowledged that they have the domain but cannot find it in their database. 10 months later and $450 they haven't activated my emails for domain that remains in their possession and refuse to give me a refund because it is their policy. Never sign up with this disgraceful company.

Network Solutions will send you dozens of emails for services you have told them you do not want to renew. There is no unsubscribe option, even if you call customer support. But if you DO have autorenew turned on, they will charge your card 2 months before the renewal date with no heads up, no warning at all. Just an email after the fact. Be wary, if you want to transfer your domain, the required code will take 3 days to be emailed to you. This internet pioneer has turned into a sad group of what are basically scam artists.

The domain contact left company, nobody review his email, then domain verification fail, our domain suspended, our fault when chatting with Network Solutions agent on 12 Oct 2021, the first agent cut my chat, then chat with 2nd agent, spend half hour. Agent "can" understand domain suspended cannot send verification to the email, then told me he/she will reactivate the domain, told me to wait 1 day. 13 Oct 2021 found nothing happened, chat again with 3rd agent, spend half hour, "can" understand cannot send verification to my domain email then ask me change to alternative email on portal. I told him after changed, portal still show old email, he/she told me needs 1 day for updating back-end system.

Do not sign up with this company. False advertising. Pure switch and bait. You have to sign up, pay membership price and spend over 400 for a tradeline to be reported to D&B. False advertisement. Fake company.

This company will bill you for products that you did not receive services. Watch your billing closely. If you dispute the charge, expect a foreign phone operator who is trained to not give you the refund until you fight with them for over 25 minutes of your time. I had to fight for a $7.99 refund for over 25 minutes. I have 4 websites with this company for over 20 years. This is not the first time that I have been improperly charged. They say they value your service? Actions speak louder than words! Buyer Beware!

Like so many below, I am a victim of fraudulent billing that was not authorized. They along with their parent company Newfold Digital are the worst in the industry. They can keep rebranding and consolidating, but their executive team needs to correct decades of horrible billing practices, terrible support personnel and antiquated policies. No wonder so many people pull their domains, their websites and their digital presence away from anything to do with this horrible company. Consumers beware. Stay far away from any of the following: Newfold Digital, Network Solutions, Web.com, Hostgator. I will continue to help every client I know to move and stay far away from anything to do with this company.

I have had my company (.com) domain registered with Network Solutions for over 20 years, but I will not be renewing it. Last year they automatically "gave" me a trial of a **.site domain, which I had no interest in, and now they are reminding me every month by email that the .site domain is up for renewal and I will lose it if I do not pay for renewal. They are constantly pressuring or trying to trick you into paying for services that you do not need. They also have no clear way of messaging them about concerns, and no way to unsubscribe from these emails. Reviews on the internet tell me that there are better and cheaper options than Network Solutions.

I had been using Network Solutions to host multiple domains. I experienced extremely long wait times. Today I called because I cancelled my hosting services and wanted to transfer my domains to Google. It has been four months and the transfers are not done so I have no sites for my businesses. Today's wait time would be 73 minutes according to their recording. Yesterday I waited 20 minutes before hanging up. On a prior call the lady that answered had no idea what to do. Stay far, far away from Network Solutions and their sister company.

I'm shut out of my WordPress dashboard and so cannot create or edit the website that I'm paying for. This has been going on for three days. I've opened two tickets - the first one was closed with assurances that all would be fixed within 24 - 48 hours. The second reply said: "We currently have a scheduled maintenance of the Nameservers and while processing the update, there could be a service interruption on your account. I am limited to the amount of information that is currently available. Our apologies for any inconvenience. Although we don’t currently have an estimated time for resolution, our Systems Engineers are working diligently to complete the necessary updates with the NameServers/Network." Lousy customer support. Both tickets are marked "closed" when the problem has not been resolved.

I had a website with them for 18 years. I gave up that website 2 years ago due to retirement. I now find out my old website goes to a porn site. When I gave up my website I can’t believe they would sell a legitimate website to a porn website.

Customer Service is bad. Last 5 days we are trying to renew our expired domain and made over 10 calls and over 15 tickets but still no solution. They keep saying back end issue not coming up clearly and our domain is down along with email and business is badly affected. One of worst service I have ever seen....

Terrible experience with this company. Frustrated, desperate and disappointed with their customer service. Lost domain name; being charged on credit card but when called, I had to speak to someone in Asia who could not give a solution. Lost a lot of clients because of Network Solutions' Service. Very disappointed!

I have registered my domain on Network Solutions for about 20 years! It has been stolen 3 times and they supposedly added a layer of security to prevent it from happening again. A week and a half ago it was STOLEN by a company in CHINA! They said it was done "correctly" and basically there wasn't anything they could do. HOW DO YOU STEAL A DOMAIN "CORRECTLY"??? They "escalated" it to their ABUSE team and said I would be contacted in the "next day or two." NOTHING - NO CONTACT. I emailed them THREE TIMES, but only through escalated another TICKET # and referencing my ticket number. I got a can response saying that since it was ticketed to ABUSE team, they would contact me.

I have set up domains and websites since 1999. Network Solutions was once decent, I would not use them EVER again. They have extreme issues in programming and response to problems and issues. I purchased a package, and ever since day 1 it has not worked properly. Network Solutions for whatever reason, cannot correct the issue. And their response to service tickets is terrible. Matter of fact, on many occasions, their customer support system failed.

They make it impossible by terminating a service, either by webpage or by mail. I tried and tried. When logging in to their online 'account manager', one has to be extremely careful not to contract further useless services, as checkboxes are prefilled and hidden. It seems to me that they designed their entire interface to lure customers into various subscriptions.

I've had a Network Solutions account for 10 years to support my consulting business and have consistently had problems that almost always require hours on chat or support calls. Instead of moving my accounts and risking losing my email history I opted (against my better judgment) to buy MyTime Tech Support - my total bill for these guys was just under $1000 last year - for a domain name and email. One of my clients called me Monday afternoon to say he'd gotten an email he sent back with a message 'mailbox full'.

Network Solutions, LLC. 5335 Gate Parkway | Jacksonville, FL 32256. Network Solutions® is a Web.com Group, Inc. company. I only wanted to purchase a domain name. After signing up I was informed that the monthly price was very high so I canceled immediately. It took many phone calls and emails to get reimbursed. They make it almost impossible. My name-email and number were sold off to website development companies and I am receiving 50 unsolicited calls a day including texts and a barrage of unrelenting emails. This is a horrible company that needs investigating and prosecution. Run from this company!

So I created an account here just because I'm so mad at them... I wanted to cancel a service that I have never been using, but they say to reach out to them on the phone... On the phone? Is this an Internet company? And we have to make a phone call to cancel a service? Now they say that for customer outside the US/Canada (which I am) you can cancel with a ticket, so I did that... My ticket waited 4 months without even an answer... So I finally found the time to do a bloody phone call, which lasted 25 minutes... That probably costed me more than the service costs me in a year... I don't know if this is malice or incompetence, perhaps a bit of both, but there are plenty of other web hosting company out there, so I recommend you stay away from this.

Below is my 15th attempt at contacting Network Solutions with not a single response. This is about the 15th time I've had to contact Network Solutions. I paid for a full year in November 2019 (see below). Since then, I have contacted you repeatedly to stop telling me my subscription is going to expire in April. It was made blatantly clear when I paid in November that I would have NO billing until November of 2020. It is clearly shown below that my domain name has been paid for, as has everything else I spent over an hour discussing with the rep in November. For some reason, Network Solutions is unable to grasp what customer service is supposed to entail. It means making adjustments to accounts after one request, not 15!

I reported a problem to Network Solutions that my email was not forwarding appropriately to gmail in a timely fashion. They acknowledge the problem ("We are aware of the problem") but then closed the support ticket with no resolution!! I noticed several other recent complaints reported on Consumer Affairs about Network Solutions, and I'm taking those complaints as a warning that I better move all of my domains and emails somewhere else ASAP. I've been their customer for over 15 years.... but the recent complaints you see posted here are a big red flag that something is really wrong at the company.

I have purchased domain names and hosted them on Network Solutions for almost 20 years. Somehow, someone checked a wrong box years ago and we ended up with two domain hosting packages when we only needed one. That was a $400.00 (three year) mistake, caused by their intentionally confusing options. That 3 year mistake was going to "renew" August 16, 2020, and I needed it to "expire", so on June 7, 2020, rather than try and find how to disable "auto-renew", in their confusing labyrinth decision tree, I called Network Solutions and let them know that I needed "auto-renew" disabled on everything associated with that second hosting package. I was assured it was done. But they said it would take a day or two to reflect correctly on the online account information.

For many years and for thousands of people, Network Solutions has prevented the transfer of domain names out to another registrar. We are experiencing this issue right now. They have blocked us from transferring our domain for more than the past six months, since January of 2020. They are preventing the transfers OUT, and it is illegal. If you feel that Network Solutions has interfered with your business, and caused you losses, then we would like you to join us in a Class Action Lawsuit against Network Solutions.

I spent hours today for what should have been a relatively simple issue... that was Network Solutions' fault. The first time I waited for 47 minutes. The second time 38 minutes. The third time I gave up after an hour and started an online chat, which I had to wait in line for. All of their customer service personnel are "offshore" as they put it. They would not reveal their location only that they were "offshore". They would not answer simple questions like "are others have this same issue". An absolutely pathetic company that I can't wait to dump after my contract ends.

I have been a Network Solutions customer for 20 years. Back when it was expedient etc. For the past month we have been trying to move my domains and the process has been horrific. We have had multiple ticket no's. and spent countless hours trying to do it. Every time we get an account lock message and then when we speak with your people they say, it's not locked. They send a screenshot showing it's not locked and then the cycle repeats itself. We Need hands on, manual help with this. Yesterday we got a ticket no with a man from Canada with your company and he guaranteed the transfer would go thru. It did NOT. Again it's been horrific! Your company has held my business back with the release of Face masks - I NEED HELP with your company's inability to do normal business. The amount of time wasted with incapable people is beyond words. We have even tried thru Linkedin, and Facebook to get help with your company and nothing!

I had a domain registered with Network Solutions for close to ten years. Fees for registration continued to rise past any competitive offering. Finally I decided to transfer my domain to a different registrar. As part of the transfer process, they charged me their full-price renewal for two years on that domain. I contacted customer service and they informed me that no refunds could be processed on transferred domains. They'll gouge you on the way out.

I inherited an account with Network Solutions including a domain registration and web hosting and have found it to be a painful experience. The quality of the hosting is very poor with our site frequently being down and always loading very slowly. I run the site on Wordpress and the versions of software on the server were not kept up to date with the recommended minimums.

"0" stars if I could! I've been a paid customer $27/mo for 4 months now. Unable to remove their logo when attempting to market my site. They claim to have many templates, but it's only a few and difficult to customize. When I finally decided to delete the account I called and was told the account would be canceled in 3 days as well as my domain released. It's been a month and they've attempted to charge me "twice", refuse to release my domain and cancel my account giving me continuous run arounds. These people are scam artists. They still attempt to charge me, they still have the account open, and still have yet to release my domain. I've never had an issue any website builder, these people are ridiculous..

DO NOT USE NETWORK SOLUTIONS! Go with literally any other company. I have been trying to get in touch with a human at network solutions for well over a week. I NEVER RECEIVED A RESPONSE TO 16 SUPPORT TICKETS! I am in complete disbelief that I have been BEGGING for support for over a week! Is Network Solution's policy to ignore their customers who have created 16 different help tickets over a week ago??? I made one for each department option. The lack of customer service is completely unacceptable. I sat on the phone on hold for over 8 hours total trying to get assistance. I own a business and rely on email, I have been unable to send/receive email all this time. This is mind blowing.

Do not get your domain with this company, they won't release in case you want to transfer it to a different registrar company. My boss had multiple domains with working websites on them, one of those domains was registered with networksolutions.com and another one with a second company. At some point we acquired other services with a third company and we needed to consolidate all the domains in one place, with the third company. We requested the domain transfer with the second company and it worked flawlessly, no questions asked. When we requested the domain transfer from networksolutions.com it was too difficult, they locked it. I contacted them to let them know we needed to transfer such domain but they simply refused to assist us in releasing it. At the end we lost that domain and now we realize they released it to a Chinese company.

I am trying to fill customer orders and cannot log in to my account. Maybe I've locked myself out? I send in a request to reset my password. When I click the link they provide me, I cannot access the reset function. I am constantly finding the back end services of my eCommerce account don't work. Network Solutions used to use the tagline 'we're serious about business,' but I believe they don't use it anymore -- rightfully so. A call to the support line blames COVID-19 for slowness -- I have to work from home too. Call volume is higher than normal. I hear that every time. Perhaps the high call volume is an indicator of some larger problem?

If you ever win domain name in Snapnames auction, it will be set up with their sister company - Network Solution. Immediately transfer it to the better domain registrar, few months before domain renewal time they will send many emails, and even Google Assist reminders for over-priced renewal of this domain, although they no longer have authority to do so. Domain as well still will appear on your admin panel. Support will say they are not trained to answer these kinds of questions and will avoid answering why they practice such unlawful business.

Today, 4/22/2020, I discovered my website is down. Apparently, it was to renew on 4/20, but they did not send any reminder. I do not have auto-renew enabled (see below)*. I suspect that this is 'punishment' for not having auto-renew enabled. And if it expires, they can ding me a 'one-time' 'Reinstatement Fee' of $35.99 for a $39.99 renewal. AND THIS IS DURING COVID SHUTDOWN. Why are they immune from no 'disconnects'?

Avoid this company like the plague. I simply registered two domain names, without privacy protection which was fine. I then wanted to accomplish the simple task of changing the address on my WHOIS information as it was incorrect. Upon trying to do it on their website, I ran into a Java error when pressing the submit button on the form. Calling into support is a total nightmare. They don't pick up for at least 15-20 minutes everytime I've called in - sometimes even longer. Half the representatives you speak to are clueless about what's going on and have no idea what to do, so they open an email ticket. I've been on the same email ticket for over a month now with no results - my WHOIS information still can't be changed. I thought this was one of the simplest things to do to a domain, but apparently not with Network Solutions. I have transferred my domains to another registrar with no problems.

Network Solutions has policies where they charge your on file credit card or PayPal accounts at least 30 days early for domain renewals. They also charged me 3 months early for webhosting renewal. I called and canceled the service and received a credit, only to have them renew it again less than a week later. Another phone call was required to cancel it again. I recently cancelled separate email hosting with them and updated my account with a new email address. It reverted back to the cancelled email address 24hrs later. I changed it again, went through the review and approval process again. 24rs later I received an email confirming the email address was being changed back to the dead account. More than 2 hours on hold and on the phone with them this week.

If you want your website hosting to disappear, wait on hold for over 30-45 minutes to reach anyone in support, get an email response without your issues being dealt with, tickets closing when your issues have NOT been resolved, get charged incorrectly where have to call them so they can upgrade you on other services, go ahead and sign up for Network Solutions' crappy services. After being a loyal customer for over a decade, and host several client sites there, I'm D.O.N.E! I'll be migrating all of my client accounts to other hosting providers, this year to save myself the troubles of having to deal with them. They only want good feedback so when they know their service sucked, they don't send you to their 'survey'.

After first trying to contact them over email twice (no reply) I tried to call. The agent was passive-aggressive and refused to acknowledge my problem was a problem at all. I wish that I had read reviews about them before so I would immediately have chosen another registrar.

I had multiple websites with Network Solutions. I cancelled all but one and was surprised at how high my bills still were. I called in multiple times and every time I was told that my charges were all tied to my one remaining website. Finally, after years of this, I found out that they had continued to charge me for services related to the cancelled websites, like email forwarding, rather than cancelling those when I cancelled the websites. I had repeatedly questioned what was going on and was lied to every single time. They then refused to give me refund, saying it violated company policy. Avoid this company at all costs.

If you need help from Network solutions, good luck. I was transferred three times and now after an hour and 20 minutes they still haven't helped me. My e mail just stopped coming to my iPhone and now I have wasted valuable time in addition to no email.

Don't buy domain or host website on this https://www.networksolutions.com/ ... It is a total rip off. First they will offer you insanely low cost domain, then they will charge you a huge amount of money for hosting, then they will blackmail you to sell your information if you don't make your account private by paying hundreds of dollars. First they make you believe that you are paying 5 dollars for monthly hosting and domain is given to you for free. But after payment is made, they will make it impossible to publish your website without paying 17 dollars per month for 12 months to host and then blackmailing for more money starts. Stay away from this scam and just do your self a favor.

Stay away as far as possible from Network Solutions. I am telling you based on my experience. They has STOLEN so much money from me and I just cannot believe that I let it happen for so long when there are other companies that just doesn't do what this one does. They have been charging me $39.99 per year for 5 domains that I had with them. Not only that, there were all these add ons $4.99 here, $15.99 there, $13.99 over there month after month. One year, 2018 I believe, they took over $1000 from my checking account for just 5 domains. Finally I've had enough and transferred the domains to another company that only charges me $11.99 per year and that's that.

What they do is let your URLs expire without really contacting you so they can sell them to a scam company that tries to sell them back to you or the highest bidder. Use any other company. Save lots of money not using them. You would figure that since they are 3x more expensive that they would take care of customers instead of giving in to pure greed.

I really wish I had someone tell me in the same manner as I am about to write this review. Please stay away as far as you can and do everything you can not to even interact with Network Solutions and or WEB.com, don't even give them the benefit of the doubt or entertain the thought they are a caring or decent company!!! I fully regret ever given the opportunity or the chance to NETWORK SOLUTIONS/WEB.COM...if they haven't yet, wait for it, they will take all the money and leave you with owing more and more money, best part of it all, they will give you the runaround and make it your fault...I've been violated, robbed and mentally assaulted in interacting with NETWORK SOLUTIONS-WEB.COM.

I own several domain names and they are registered with Network Solutions. I have had domains registered with them for 20 yrs. A particular domain name was up for renewal. As usual I go to their website netsol.com and renew. For this particular domain I was unable to renew. I tried many times all resulting in failure. I renewed other domain names without problem. The domain expires and guess who owns it now... NetworkSolutions... Funny! Don't let them steal your domain. Go to another domain name registrar.

Prices are very high. If you want change some settings, they said that "Call Us via Phone". Credit card payment form not working. Ticket system is useless; late answer and every time same answers. Admin panel is useless. I am very regretful.

I have been their customer for about two year. Last year they started offering me an available dot NET domain, I didn't buy it because I didn't need it, to my surprise they used my credit card number on the file and they sold it to me without my knowledge. These guys are a bunch of thieves, don't do business with them.

Years ago I'd purchased a couple of domain names/url's from Network Solutions. They've been around forever... they're like the Kleenex of domain name providers. So, when I wanted to get a couple of new url's I went to them. I found their online ordering platform more than annoying, with attempts to upsell me other products quadrupling the amount of time it took me to actually accomplish what I wanted to... simply get a couple of new domain names. But fine. I got through it with my new url's. Fast forward about 36 hours and I start getting dozens of emails from web developers and AdWords specialist... and now I'm getting dozens of phone calls a day from overseas call centers trying to sell me the same. I am beside myself that their (lack of) privacy policy allows for this. Needless to say I will never be patronizing Network Solutions again. I will be moving my new url's to another host immediately.

My boss insisted I call Network Solutions Customer Service during a period of network connectivity issues. Over the course of my 2 hour hold time with Customer Service, my mother died. Had someone answered my call and given me information, instead of fruitlessly transferring me around, I would have been with her. I know this sounds fake, or overly dramatic, but I will quite literally never forget that if someone had answered the phone, I could have held her hand at the end.

I encouraged my client to transfer their domains and purchase hosting from Network Solutions based on past experiences, which was decent. Their prices are high, but their service used to be great. My client's WP website has been online since April 2019. It's ALWAYS down or has limited performance. At least once a month, Network Solutions servers are down for a min of 3 to 5 days. As of right now, they've been down as of 11/11/2019 and they can't provide an ETA as to when they will be online again. I don't know what has happened to this company over the past few years, but this is outrageous.

Fyi if you ever accidentally not renew by deadline, they charge you the same cost as 10 YEARS to get your Name back. They really just want domains that other have/want. Dont be victimized by the absurd business practice! Find a more ethical place to do business.

We don’t want to renew this alephantcoffee.com. We have already checked Auto Renew off, we don’t want the auto renew because we have not use this domain name for many years. We just want it to be expire. However, Network Solutions system make the auto renew for 5 years and charge USD184.95 the money to us which we think that it is unfair business. Please cancel it. Why the system charge to us? The money may be very small for you but it is big for us. It is not the good way to get money. I feel very upset with this action.

My wife tried a 30 day free-trial with this company and cancelled service two days into it. They have been charging us for 40 months at $35/mo! After notifying them they pretty much said sorry the cancellation never went through and that we were responsible. DO NOT DEAL WITH THEM!!!!

They just tried to extort $1250 from me because they wouldn't renew my domains, and now claim there is a "re-registration" period. They've proven to be deceitful every click. Just try to register a domain and look how many fake clicks they try to get you to take to buy services. Total Scam, stay away.

Never, Never, Never have any services from them. They are the highest and the only one charging $35 for a domain compared to $9-17 that other registrar charges. They are still banking on domains that were registered 25 years ago. This was the best thing to happen internet and domain that the .com domain contract was taken back from them or else today the domain and internet will not have that ease which we have today. Their entire system is to trick and get more money out of you. They are the only registrar which takes 3 days to give authorization code and other registrar gives in a few minutes almost instantly.

I have registered a lot of domains with different registrars and Network Solutions are by far THE VERY WORST in every aspect. Firstly, renewing domains I had screen recorded myself setting to not auto renew (because of a previous mishap where "I must not have done it correctly"), logging in on a different browser to see their status was indeed set to auto-renew "off". A few days later, I'm charged an EXTORTIONATE amount of money (they are one of those companies that tempt you in with a low price year 1, and stupidly high prices when it renews.

I am a blogger and hosted with Network Solutions monthly package just to check their service and give a review on web hosts on my Youtube Channel. I used Network Solutions service for a couple of months for 6 dollars per month. Then they gave me free support time for a month which I subscribed. After a month they when the time of renewal was coming I told them not to renew it and cancel the subscription as I never used the free time and that service was not needed. It costed 20 Dollars I think but they tried to charge me even I said not to charge but due to no balance in card they failed (The debit card I used with them was specifically for online payments).

I just signed on with Network Solutions to host my website. I'm not a business. I have a friend who was hosting my site. However, he decided to shut down his hosting service. I selected Network Solutions because I had worked with them in the past with no issues. This time I learned that it would cost about $145 to have their tech support do the migration between servers. Fortunately, my friend did that for me.

When refusing to renew a domain via their 5-10 email requests, they inadvertently renewed it anyways saying all domains are set to auto-renewal unless canceled. Who has time for that? I feel bad for the people that have to make a living working for this company and will never use them again!

I certify that this review is 100% accurate. I spent almost 1 hour on the phone with a Network Solutions person trying to fix a WordPress SSL site issue. They asked me to install Really Simple SSL after we purchased the SSL service from them. The install broke the site admin. What was the final solution from them? They removed the https from the database and said I need to figure out how to fix the plugin. And the final thing she said...maybe I should call WordPress.

Let me keep this brief -- NETWORK SOLUTIONS SUCKS! It is very difficult to cancel your account. You have to speak with multiple members of the loyalty team, who are difficult to deal with. Reminds me of the contracts gyms in the '90s used. Network Solutions is stuck in the 90s as well. Go elsewhere. In summary, Network Solutions such!

Not sure how the domain I began administrating got on this service in the first place. I have gotten their warning emails and letters for my domains in the past and always just disregard them. I'm sure it was some employee that didn't know better. Here is my experience with this wonderful company. It took three phone calls and two chats to just get into the account to change the DNS. Once the login was set, I tried to unlock the domain to transfer it when I noticed it was expiring. Was informed that it wouldn't be unlocked until the 1st. I tried again on the 1st, 2nd, 4th and 5th. Couldn't unlock it. It expired on the 6th and was redirected on the 7th.

Have tried to transfer a .org domain away from Network Solutions 4 years ago, but was not able to get assistance. As the renewal is incredible expensive with this old registrar I tried to initiate the transfer again now in 2019. Requested the Auth/EPP code and received an email reply after 3 days with the code. So I initiated the transfer and got the usual error message that the code is not correct!!! It is now obvious that network solutions make it impossible and as such are resulting into those dodgy bad business practices. Very disappointing!

I called back and spoke with a rep named Steve who issued a refund and offered his assistance with my site. I advised him that he may had saved the company from losing a customer. I will consider continuing to do business with the company. I am to expect a refund within 3 - 5 business days. My initial complaint was being auto drafted without notice for $75 dollars for a .info and .biz. The price is still too high especially for a .info and biz. But I appreciate Steve's effort and that he issued a refund.

It's no secret this company is horribly overpriced, but in the last few years, it has become horribly inept. I am supposedly a "VIP Gold" customer, having been with them 15 years; long before web.com bought the company. Three days ago I bought a hosting package to build a site for an election I'm in. It's not a huge site, just your basic campaign site which I need for the voter's pamphlet. I spent a couple of days getting it exactly as I wanted it and then I get a call asking me if I'm happy with the package.

Network Solutions is charging 5, 6 10X the price for product features which are now standard at virtually all other web hosting companies. My friend is being charged $65 a year for URL registration (GoDaddy charges $12.99, Inmotion Hosting $14.99) and for that she GETS NOTHING. NO EMAIL ACCOUNTS, NO WEBSITES, NO STORAGE.

I paid for a renewal three days after expiration. I asked for one year this time because they charge a fortune. They said ok and then renewed it for 5 years charging my CC. The original CC I used long expired. They didn't restore my website so I got four tickets on it and it's still not restored. Now when I use chat my number in line rises! I'd be in 3rd position and then 8th position. Obviously they have made it so I'm ignored & my website says it's pending renewal and can be backordered. They must be trying to steal it. Be very careful.

I registered a new domain last year, and without my knowledge, Network Solutions added the .net version of the domain to my account free for one year. Six months before the free year is up, I got an email asking me to renew my domain. That was the first I was hearing about this other domain that is registered in my name. I almost assumed that my outsourced IT company had purchased it, and that they would want me to renew it, but it had web forwarding and private registration associated with it that I didn't want to pay for.

Network Solutions expressed that they were able to change a domain name for a newly purchased domain, but then told me I only had 5 days for a refund. The representative was ill informed and had no idea how to help me with my issue. I did not want a refund and he continued to tell me about their refund policy. What kind of professional are you? I do not want a refund. I just wanted to get the name correct. Yes, it was my mistake. I just wanted to correct it. The representative was hell bent on not giving a refund to which I did not want in the first place, to which leads me to customer service is not their best virtue.

I have been using Network Solutions for years to manage several domain names and web forwarding. I had 3 or 4 domains due to expire April 23, 2019. Today's date is March 12, 2019. All of a sudden while on a business trip on Feb 27, 2019 I noticed I was no longer receiving company emails. It was using G suite so I spent a lot of time trying to figure out the problem with Google. But it turns out Network Solutions sold the domain name.

My wife has had Network Solutions as her domain name registrar for nearly 15 years. During that time, they have consistently overcharged ($35+/year) for the same service that other companies charge $8-$12/year for. What's worse, they make it really hard to transfer your domain out. You have to put in a request and wait 3 days while they try to reel you back in. It's 2019! The other companies give you full control of your domain, WhoIs entry, etc, yet Network Solutions still feels like dealing with shady characters who hold your domain hostage.

I have 4 SSL products with Network Solutions, 3 of which I renewed. Despite the successful renewal of the 3 that I want, I am being harassed nearly everyday by emails stating that my card can't be authorized, the URLs will expire and my service will be interrupted. I have made no less than 5 phone calls and each time they say everything is fine and the emails will stop. Well that's a lie! Next year I will go to another vendor, if not sooner. This is a shame because the certs work fine and the process to get them was easy. If not for their emails, I would not have posted this negative review. Jim **.

If I could give zero stars I would. If my issue gets resolved I will take this review down if not I will write a full review about my horrible experience. I will also list the employees names that are arrogant and cocky. I have not been able to get into my email for 3 weeks. They have lied about the issue brushed me off and had me pay for storage that they are now saying because I saved too many emails. That what the issue is. They lost all my emails back 7 yrs. My storage was not even 1/2 way full. Not sure why I paid for storage that I can't use.

Their customer service has been useless for me. And they will hold your domain hostage if you want to transfer to another host. I've been lied to by 2 customer service reps and one of their tech guys. Their site builder is old school, cumbersome and very slow. They are far behind the times in web tech. They do not have a full 24/7 service like most companies. And you cannot get the proper help if you do manage to find someone, who will at first claim they can help you. I've been given the wrong phone to call by customer service several times. Dealing with them is very heartbreaking and frustrating. And reading the vast amount of complaints has me very worried about my domain.

Feb. 14, 2019. After 4 attempts and a total of 6 hours on the phone with promises that my domain will be returned to me within 24-48 hours and a charge on my credit card, I get a notice saying that my domain is up for an auction. This is the most dishonest and dirty company I have encountered in my life. They act as a monopoly and the government should do something about this. They are profiting in a totally illegal manner. They are continuing to make the same promises and nothing happens.

I got a call from a customer that complained that I had not answered her many emails. Since I had not received any emails from her I tested it myself and the test email I sent did not show up in my mailbox. There was no bounce back. just an email that disappeared! My customer had told me that the first email she sent was almost a year ago! I immediately called customer service and 24 hours later the issue was still not resolved.

I've had a similar experience to other users who have experienced unauthorized charges on a Network Solutions account. Network Solutions ADDED one of my credit cards to my account. They did this without my permission. BASICALLY THEY STOLE MY CREDIT CARD NUMBER, CVS number, and expiration date as well as my current contact information. The company is engaging in unlawful activity.

I bought a domain name from them. I let it lapse for several months. Now they registered it themselves and want $477 to give it back to me. This is underhanded, dirty theft. I had moved my other business from Network Solutions because their service was so crappy.

For some time I have been getting emails from them asking me if I wanted to purchase similar domain names. I pretty much just ignored them. I have no desire to purchase other variations of my domain name. Now it seems that they have selected to charge me for an additional domain name; something I NEVER asked for or Authorized!!! What kind of racket are they running? Not only did they give it (same domain prefix but a different extension (.tech)) to me without asking my permission but they proceeded to charge my credit card WITHOUT MY PERMISSION! THIS IS ILLEGAL!!! They have done this before holding up my funds and I am 2 seconds from filing a class action lawsuit because they have pulled this illegal nonsense before. These corrupt and illegal business practices must STOP FOREVER and legal action should be taken against them!

Similar to all the complaints here. I have been robbed and I feel terrible about it. Domain only expired 3 days and I have to pay $35 + $37 to have it renewed? for a .COM? Before now, I tried to transfer the domain name from these thieves, they gave an auth code after couple of days, I added it to the new registrar, but after about 5 or 7 days, the transfer was canceled because they said the domain name was locked. I know 100% that I unlocked the domain name for transfer. I checked about and it was still "unlocked" in my account, but somehow, NetworkSolutions keep it locked and won't let it go. How are they still in business? Is there anyone who knows how we can get on these guys with the Law?

Network Solutions, LLC is a very horrible and aggressive subsidiary of Web.com (Web.com Group, Inc) that sends spam unsolicited and without any business relationship. «Confirmation of Change of Password», «Your Services Will Be Interrupted - Due to Billing Information», «Service Expiration - Renew Now», «Action Required :: Your Account Information Is Incomplete» or «Reminder - Notice About Your Account» (just a selection) is used in the email subject line to unsettle recipients and make them believe that urgent action is needed. I recommend avoiding these fraudulent spammers and their parent company Web.com. There are cheap and serious alternatives to these two companies.

Okay, so I own several domains which I host through Godaddy. I do not pay for privacy protection for any of them but I do not receive much spam in regards to people wants to 'design' a website for me or 'SEO' or that junk. I purchased a domain from 'Network Solutions' and the calls and emails literally started FLOODING IN. People are calling my house at all hours (including 5 AM) to try and sell me different products to do with web design or search engine optimization.

As I had deal with US business for the last 30 years, I had never seen such rude and unhelpful CS responses. I ordered an SSL service from Network Solutions, but according to the instruction and I cannot locate the SSL configuration button at the management interface. I noticed it should be something wrong with the user interface and open a service call. Since I was needing this SSL cert in urgent, I went ahead and order one from register.com (eventually it is the same company).

I purchased a URL called DayStarters from Network Solutions for $3,000. But they made a mistake and sold me "DayStarter" (not plural). When we pointed out the mistake to them, they said that we should buy the correct one (plural) for another $3,000 and that the money for the one they mistakenly identified would be refunded. Now Network Solutions refuses to refund the extra $3,000 in spite of the fact that their employee has confirmed our representation. We have filed an appeal with American Express and since the appeal was filed Network Solutions has now suddenly retroactively linked the incorrect URL that we don't want (their mistake, remember?) to the one we want "DayStarters". Taking money for something we did not authorize and in fact their own salesperson affirmed that we did not authorize it is fraud. Buy URLs through Network Solutions at your own peril.