Network Solutions Reviews

I been having this domain for over 14 years or more and I can't get to manage it, even with my professional email for payment and active this one that I been losing a lot of information for several years, because Network Solutions don't allow me to get in for a payment renewal, in my domain I was happy that I didn't lost because I have that one a automatic payment in one of my bank accounts, that now is more expensive and this domain is a premium that the value is over $4000.00 that I don't have access to move out or do anything, I have the password and all the information to log like I was doing for many years and them don't letting me to manage my domain.

This company clearly trains their customer service staff to lie. I have been promised refunds for bogus charges that never materialize, I have been promised email correspondence summarizing my attempts to get refunds I am due. After 18 years as a loyal customer they are using the carousel tactic to try and wear me down going from 1 csr to another all for a few hundred bucks in refunds they are trying to withhold. Their email service is problem plagued and unreliable. This company needs to be investigated by the Virginia dept of consumer affairs. Do NOT do business with them!!!

Network Solutions conned me into an upgrade for hosting, promising me a refund for the recurring charge for their obsolete hosting package that was not even reaching people's devices, according to their customer service rep. Then the upgrade didn't work as desired and I requested a refund within 3 days, when Network Solutions didn't keep its appt to help me navigate it. So they now owe me just under $500 and they refuse to refund, even though it was all within their policy to do so, they deny that. I found another company but I intend to get that refund - I will not tolerate theft. The BBB has two warnings out on them for not issuing refunds. I'd been a customer for decades and never was treated like this. Their recent merger is likely to blame. Avoid this company like the plague!

The service was subpar, and their team was unable to resolve the technical issues. In addition to this, they charged for services in advance and would not refund them when I moved service. Very very bad experience, and I will not refer you to anyone.

I tried on two occasions to get Network Solutions to release my domain name so I could change to a more appropriate hosting service. I have been a customer for 27 years, my identity is attached to my domain, it is my property. They won't allow it to be released! I believe they throw up barriers to users trying to leave with the knowledge that most will just give up. This is a very slimy company - beware - stay away. I am in the process of suing them in small claims court to get my domain back under my control.

While I'm sure many sites run smoothly. While I'm sure many sites run smoothly. I seem to have a unique problem that only they can fix. I am only receiving half of the hosting package. Trying to upgrade php version to anything above 7.0. I receive this error. Fatal error: Uncaught Error: Class "mysqli" not found in /data/.... For any MySql Database users, Class Mysqli not found means a critical extension is not enabled or missing.

I’ve been a customer of Network Solutions for almost 10 years, but this recent experience has completely destroyed my trust in their service. I purchased an SSL certificate last July for my business website, which is hosted by them because I bought everything through their platform. It has now been over a month and the certificate still has not been issued. I’ve spent hours upon hours on the phone with them. Every time I call, I get bounced around between support, validation, and hosting. No one takes responsibility, and no one resolves anything. I’ve been going through this cycle for weeks while my website remains unsecured or inaccessible, costing me real business and customers.

Awful service from Network Solutions. They rebranded themselves because they have terrible reviews. They constantly overcharge and make billing mistakes. They bombard you with emails and have no option to only receive valid emails, they literally lost one of the websites we had hosting with them and it took days for them to bring the old backup file back up. Their backup 3rd party didn't work, they sell advertising through a third part and do not provide any support nor are they knowledgeable about any portion of the service, they never call you back after they say they will get back with you, any 301 redirects set up go missing without any notification, the list goes on and on.... Don't get me started on the service for any technical help. We've had multiple accounts and have migrated all of them out of their servers. Will never work with them ever again!

Network Solutions should be banned from the U.S. My husband now deceased, opened the account. I had an email account and due to a 'technical difficutly' it was disconnected. I was unable to login to fix the problems after their technical issue was resolved because a login verification email was sent to my husband's Email which should have been deleted a long time ago. I requested that when I renewed the service. Not deleting it was an excuse to charge twice.

I have been a Network Solutions email user for decades. On June 10, my email account was hacked when NS gave access to my account to an email address in Russia. I have spent hours on the phone with underlings who don't have a clue as to what is being done to protect my information, and I have no way to communicate with anyone who can advise me as to how to proceed. Last year I paid $160 to have access to "My Time Support" which I was told would bypass the difficulty of dealing with people who did not have a clue. But when I called them with this problem I was told that they don't handle such issues and that my ONLY option was to contact customer support. This is worse than negligence, it is simply fraud to collect annual fees and a spect add on for enhanced support and not even be willing to communicate with the customer whose account has been hacked because of the carelessness of Network Solutions.

Absolute nightmare dealing with NetSol. We acquired the business and has to make the owner change and after 3 months of back and forth, it is still not done. They made us jump through hoops and finally confirmed over the phone that all is done except one more verification.... So, we did and only to be told, their processing dept. does not have it; while we have the record proving otherwise, they still asked us to do "ONE MORE" verification. Customer service, or lack there of is a complete waste of time. Stay away from them at all cost.

Customer service is garbage. We put in the information needed to recover our DNS access as it was somehow lost. These guys then tell us we need to download an APP and provide this information through the their Nametag App. This is unacceptable and should not be a requirement and This app is unapproved by our IT and CMMC compliance team. So they tell us a work around. It's now been over 140hrs since we did the work around and nothing but silence from them. Furthermore we got an e-mail telling us the e-mails we respond to are not monitored, meaning they don't even check them so apparently the work around is not going to work. So we resubmitted everything again through the website only to get an e-mail telling us it's now a duplicate and will be resolved on the original ticket which we can't resolve because we won't use their Nametag App. At this point might be better to just consult the company attorney and go at them this way.

Creating problems so we have to buy another whole service to fix them is corruption. Constantly getting emails from a network solution email and can't tell what's spam and what isn't. They made our website malfunction and wanted to charge us to fix it. I hate this company and will be replacing them asap.

This Company is absolute GARBAGE. My email was shut down 2 weeks ago for 4 days and then Sunday down again and still down Thursday at 6PM PST. I will make absolute certain everyone is America does not do Business with you. Stay away, thank me later.

Find another website services provider. Like, literally any other provider. I never used any of the services I paid for yet they refused to reimburse me for any of it, their auto-renewal system is ridiculous and their customer service is downright manipulative. Hopefully you read reviews before signing up, sure wish I did.

Good luck moving your domain away from them. We purchased a domain many years ago and the process to get it transferred out has been awful. The customer support is awful. They will keep you as long as they legally can without getting into too much trouble. There is no manual process to approve the domain transfer. Outdated company with scummy practices.

Bought a domain from NetworkSolutions, didn't like their prices for hosting/site-building, but they were good on phone for transferring nameservers to first Cloudflare, then IONOS. Netw-Sol's site login is too difficult on cellphone, but they are good on phone. They charged me by surprise for services I thought I had cancelled; they say I had a second account with them. They agreed to refund in full. My bank says it's posted, I must wait a few business days. No complaints about their service on phone

I have notified Network Solutions, LLC, via the abuse contact email from ICANN, that they are hosting a fraudulent website that is impersonating my business. At this moment they are still supporting and assisting the fraudsters by not removing the fraudulent content and not responding to my fair and legal request to have the fraudulent content removed.

Too many issues to go into. They tell you you can get a free month of a particular service when you go to buy it inside your account. Then they don't give it to you, when you contact support, they say you have to buy it from the homepage, not inside your account. But it was inside my account that I saw the offer for a month free. In fact, I clicked the little down arrow to read the disclosures, and it said I get the first month free, afterwards, I would be charged.

Ripped off by Network Solutions for $857.16. Network Solutions auto renewed my email and domain services without my knowledge charging my credit card $983.13. I called the Company and they agreed to put me on an annual plan rather than a five year plan. Once I agreed to this, they charged my credit card again for $191.14 in which I agreed to because they said I would be credited back the $913.13. Well, this did not happen...they credited me $125.97 for the domain renewal, but refused to credit the five year email plan at $857.16. I have reference numbers for the credits, but was flat out lied to. Please avoid this Company at any cost because they are thieves. Date of experience: January 27, 2025.

I received an email today saying that I requested my deceased son's ssl certificate to be uninstalled. Which I did not request. I would like for everyone who has been dealing with this company to flood with letters to the corporate office and possibly a lawsuit against them. I have problems all the time and the help most of the time do not know what they are doing. send complaint letters to Network Solutions Corporate. 5335 Gate Pkwy Jacksonville FL 32256.

This company’s support and systems are extremely outdated and unprofessional—almost comically so. As a seasoned web developer, I have never encountered such poor customer service. Here’s my experience: A client forwarded me a message from a Network Solutions sales representative. The email immediately raised red flags—it was riddled with misspellings, poor grammar, and a vague claim that they "couldn't figure out why our site was down." Isn't that the responsibility of tech support?

We've been with them for years. Had to purchase their email hosting a few years ago. Nothing but issues. Now my outlook isn't able to send emails. I haven't changed the settings. Trying to get help has been impossible. No where can you create a ticket for help unless you sign up and PAY for help services!! Ridiculous.

After more than 20 years with this company, a change in bank cards caused my email to lapse. Without a PIN that was never required or set up when I signed up in the first place, they have refused to provide access or allow me to transfer my services elsewhere. Hours on the phone and chat support have been an absolutely helpless nightmare. DO NOT use this company for any services.

Please note that we have been NS clients for almost 20 years! Last November their email servers had many problems and services could not be restored for weeks. Any attempt to resolve the problems with their customer services was useless. Total incompetence. Beginning December, after almost four weeks with the entire company without email service, we decided to transfer our domain to another provider. Getting an Auth Code has been a complete nightmare too, but we finally got it on Dec. 10, and on Dec. 20, (10 more days with no email services) the transfer was finally completed and the services restored. In other words, services were paid until December 31 even if NS was not able to provide services for almost 2 months.

Network Solutions is terrible. Been with them over 20 yrs and they get worse every month. New website builder is a disaster. NOT intuitive, difficult to deal with and I am experienced. When I call for assistance or questions I am shuttled between at least 3 representatives who never get anything accomplished after keeping me on phone for 2 hrs. Don't waste your time or money.

Be careful of the default selections when you order anything from them online. They have default values set to automaticallly charge you monthly for things you do not want or need. I consider it fraud. When contacted they tell you - "We apologize we are unable to process the requested refund as the service is nonrefundable in accordance with our Service Agreement." They might as well change the Service Agreement to say "we can do whatever we want to take your money regardless of how we might mislead you"..

I went to Network Solutions to buy a domain name. I didn’t sign up for any extra products or agree to any trials. I didn’t even sign up for marketing emails. All of a sudden I’m being charged for a monthly subscription of some sort when I paid for a year for the domain name. Not only that, but they have sold my information because I get about five calls a day from people trying to sell me services for the website. When I contacted that Network Solutions to have the charge reversed that I didn’t authorize, they could not tell me what the service was for and have decided not to refund me. I still have no idea what the service is and have no way to cancel it. I reported it as fraud to my bank, and I am waiting for a reply. In the meantime, it caused me all sorts of grief because I now need to cancel my cards and reset my credit card information with all of my authorized service providers. It has become a complete nightmare!

Please do not use this company. We have used them over 8+ years. Their customer service department is a maze of people who have no idea what they're doing and you end up having to pay for services you didn't need (then conveniently won't offer refunds) and if you have any issues with their hosting their IT people look into issues you are experiencing on their service and charge you to find out why their hosting is slow. When they don't resolve the issues they sill charge you. Their site is also antiquated compared to other sites and according to our website builder network solutions is the slowest he's ever come across. Not sure what the upside is. Try another Company.

Their customer service is okay. I like the way you can organize form emails. Other than that, it's a painful service from a business standpoint. It is often down, and regularly 24 hr wait times to get it back up again. I am loathe to switch because of how long we have been using the service, but it has not got better. I do not recommend.