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I just signed on with Network Solutions to host my website. I'm not a business. I have a friend who was hosting my site. However, he decided to shut down his hosting service. I selected Network Solutions because I had worked with them in the past with no issues. This time I learned that it would cost about $145 to have their tech support do the migration between servers. Fortunately, my friend did that for me.
Today I attempted to go to the file manager as a user, to add an SSL Certificate to find that I'm locked out of my own public_html files and so could not do so, for they only show minimal files. When I did for it, I received the message it didn't exist. After a long chat with them I was advised that a Tech Support person would have to be called in to "help" me for, I think she said when asked, $179. When I asked why I couldn't see the Public_html file, she said she couldn't answer that... that tech support would have to be called. And of course it would cost. That time I didn't ask how much. I told them that I was going to shop around for another web host. From the information supplied by other reviewers, it is clear that I made a very big mistake.
When refusing to renew a domain via their 5-10 email requests, they inadvertently renewed it anyways saying all domains are set to auto-renewal unless canceled. Who has time for that? I feel bad for the people that have to make a living working for this company and will never use them again!
I certify that this review is 100% accurate. I spent almost 1 hour on the phone with a Network Solutions person trying to fix a WordPress SSL site issue. They asked me to install Really Simple SSL after we purchased the SSL service from them. The install broke the site admin. What was the final solution from them? They removed the https from the database and said I need to figure out how to fix the plugin. And the final thing she said...maybe I should call WordPress.
Let me keep this brief -- NETWORK SOLUTIONS SUCKS! It is very difficult to cancel your account. You have to speak with multiple members of the loyalty team, who are difficult to deal with. Reminds me of the contracts gyms in the '90s used. Network Solutions is stuck in the 90s as well. Go elsewhere. In summary, Network Solutions such!
Not sure how the domain I began administrating got on this service in the first place. I have gotten their warning emails and letters for my domains in the past and always just disregard them. I'm sure it was some employee that didn't know better. Here is my experience with this wonderful company. It took three phone calls and two chats to just get into the account to change the DNS. Once the login was set, I tried to unlock the domain to transfer it when I noticed it was expiring. Was informed that it wouldn't be unlocked until the 1st. I tried again on the 1st, 2nd, 4th and 5th. Couldn't unlock it. It expired on the 6th and was redirected on the 7th.
I signed on again today, figuring that it had to be unlocked by now and after 3 hours of chatting, having to set up a second admin account and getting the run-around, I was informed that the domain would not be unlocked for 30 days. Meaning the only way to get the domain back up and pointing correctly was to wait 30 days or renew. I had noticed that when I tried to unlock it and transfer the domain, one of the 4 warning pages gave me the option to renew at a lower rate. Unlike the $35 yearly renewal with a reactivation fee of $53, it was only about $18. Even then it tried to tack on a number of additional services and another $35. For some reason when I changed the billing to PayPal invoice all the fees went away. Showing that after $18 as renewed for the year.
Back to chatting with Jimmy **. Either this guy is the only customer service rep they have or there are a lot of Jimmy **s at this company because I've talked to at least 5 of them now. So, after I paid he tried to tell me that I had only renewed the email service and to get my website back up, I need to pay another $75. I then cut and pasted the invoice and he backed off. When I asked how soon the DNS would be corrected, good old helpful Jimmy ** told me 48 to 72 hours. If this company contacts you, look up your domain on who is and if they are not listed as the registrar they are phishing you. Disregard it and contact your real registrar. In most cases, this will be your host service.
Have tried to transfer a .org domain away from Network Solutions 4 years ago, but was not able to get assistance. As the renewal is incredible expensive with this old registrar I tried to initiate the transfer again now in 2019. Requested the Auth/EPP code and received an email reply after 3 days with the code. So I initiated the transfer and got the usual error message that the code is not correct!!! It is now obvious that network solutions make it impossible and as such are resulting into those dodgy bad business practices. Very disappointing!
I called back and spoke with a rep named Steve who issued a refund and offered his assistance with my site. I advised him that he may had saved the company from losing a customer. I will consider continuing to do business with the company. I am to expect a refund within 3 - 5 business days. My initial complaint was being auto drafted without notice for $75 dollars for a .info and .biz. The price is still too high especially for a .info and biz. But I appreciate Steve's effort and that he issued a refund.
It's no secret this company is horribly overpriced, but in the last few years, it has become horribly inept. I am supposedly a "VIP Gold" customer, having been with them 15 years; long before web.com bought the company. Three days ago I bought a hosting package to build a site for an election I'm in. It's not a huge site, just your basic campaign site which I need for the voter's pamphlet. I spent a couple of days getting it exactly as I wanted it and then I get a call asking me if I'm happy with the package.
The guy tells me that for the relatively small size of my site, I didn't really need all the storage space that comes with the $12.95 a month site I purchased and I should reduce that package to a $45 per year package and save money. Sounds good, right? Then I suddenly see I have an additional new hosting package on top of the one I just built. I open a ticket and explain I didn't want another package, that I had been misled. I then called them to speed things up. I was on hold forever.
Finally, a kid gets on and begins talking about his freaking new cat. Eventually, after 36 minutes on the phone, he claims he's resolved everything and the $45 will be refunded and the new package removed. Then, you guessed it, two refunds were issued and both hosting packages deleted. The site I just spent two days on vanished and goes to a dead link. Once I resolve this, if I can, I will never use these idiots again. I've disliked them ever since web.com bought them and rarely use them, but I was in a hurry to get a campaign site up and running. A huge mistake that will obviously result in my spending most of tomorrow on the phone with them.
Network Solutions is charging 5, 6 10X the price for product features which are now standard at virtually all other web hosting companies. My friend is being charged $65 a year for URL registration (GoDaddy charges $12.99, Inmotion Hosting $14.99) and for that she GETS NOTHING. NO EMAIL ACCOUNTS, NO WEBSITES, NO STORAGE.
She is called a GOLD ACCOUNT -- and what does she get for paying $50 bucks more than everybody else pays? Extra security and peace of mind. I tried to add an email account and I was told it would be $24 per year -- PER ACCOUNT. At Inmotion Hosting I pay $65 a year for - unlimited email accounts, unlimited storage, unlimited websites, free WordPress/Boldgrid site building. I can't believe how Network Solutions stays in business these days. Unscrupulous describes them best. Lacking moral conscience. Ripping off people who are unfamiliar with their choices and options. STAY AWAY...
I paid for a renewal three days after expiration. I asked for one year this time because they charge a fortune. They said ok and then renewed it for 5 years charging my CC. The original CC I used long expired. They didn't restore my website so I got four tickets on it and it's still not restored. Now when I use chat my number in line rises! I'd be in 3rd position and then 8th position. Obviously they have made it so I'm ignored & my website says it's pending renewal and can be backordered. They must be trying to steal it. Be very careful.
I registered a new domain last year, and without my knowledge, Network Solutions added the .net version of the domain to my account free for one year. Six months before the free year is up, I got an email asking me to renew my domain. That was the first I was hearing about this other domain that is registered in my name. I almost assumed that my outsourced IT company had purchased it, and that they would want me to renew it, but it had web forwarding and private registration associated with it that I didn't want to pay for.
When I reached out to my IT company to find out if I needed to pay for the extra services, I found out they hadn't registered it. I then talked with Network Solutions and found out they had added it. Now that I know, I will just let the registration lapse, but I feel like it was a clear phishing attempt, and it would have worked if it hadn't been for the private registration that I didn't want to pay for.
Network Solutions expressed that they were able to change a domain name for a newly purchased domain, but then told me I only had 5 days for a refund. The representative was ill informed and had no idea how to help me with my issue. I did not want a refund and he continued to tell me about their refund policy. What kind of professional are you? I do not want a refund. I just wanted to get the name correct. Yes, it was my mistake. I just wanted to correct it. The representative was hell bent on not giving a refund to which I did not want in the first place, to which leads me to customer service is not their best virtue.
I thought I would give the smaller domain company some business but that's not always the best thing for your business if they do not have their business in order to be able to offer customer support. If they want the lil 1 poor 12.00 let em keep it and I will move on to another domain name company who is Korean reputable. I hope bad customer reviews is worth it, smh.
I have been using Network Solutions for years to manage several domain names and web forwarding. I had 3 or 4 domains due to expire April 23, 2019. Today's date is March 12, 2019. All of a sudden while on a business trip on Feb 27, 2019 I noticed I was no longer receiving company emails. It was using G suite so I spent a lot of time trying to figure out the problem with Google. But it turns out Network Solutions sold the domain name.
When I called Network Solutions they said that domain names with a country extension need to be renewed 60 days in advance. My domain name had a .us extension. This was never mentioned or written anywhere on my receipt or in any of the reminders. The expiration date was clearly April 23, 2019. This domain name is used for company business so every day it is down we're losing business. I can't understand how they could do this. I'm wondering if this has happened to anyone else and if it ever got resolved. They keep saying they're going to fix it within 24 hours. That was 4 days ago.
My wife has had Network Solutions as her domain name registrar for nearly 15 years. During that time, they have consistently overcharged ($35+/year) for the same service that other companies charge $8-$12/year for. What's worse, they make it really hard to transfer your domain out. You have to put in a request and wait 3 days while they try to reel you back in. It's 2019! The other companies give you full control of your domain, WhoIs entry, etc, yet Network Solutions still feels like dealing with shady characters who hold your domain hostage.
I have 4 SSL products with Network Solutions, 3 of which I renewed. Despite the successful renewal of the 3 that I want, I am being harassed nearly everyday by emails stating that my card can't be authorized, the URLs will expire and my service will be interrupted. I have made no less than 5 phone calls and each time they say everything is fine and the emails will stop. Well that's a lie! Next year I will go to another vendor, if not sooner. This is a shame because the certs work fine and the process to get them was easy. If not for their emails, I would not have posted this negative review. Jim **.
If I could give zero stars I would. If my issue gets resolved I will take this review down if not I will write a full review about my horrible experience. I will also list the employees names that are arrogant and cocky. I have not been able to get into my email for 3 weeks. They have lied about the issue brushed me off and had me pay for storage that they are now saying because I saved too many emails. That what the issue is. They lost all my emails back 7 yrs. My storage was not even 1/2 way full. Not sure why I paid for storage that I can't use.
Their customer service has been useless for me. And they will hold your domain hostage if you want to transfer to another host. I've been lied to by 2 customer service reps and one of their tech guys. Their site builder is old school, cumbersome and very slow. They are far behind the times in web tech. They do not have a full 24/7 service like most companies. And you cannot get the proper help if you do manage to find someone, who will at first claim they can help you. I've been given the wrong phone to call by customer service several times. Dealing with them is very heartbreaking and frustrating. And reading the vast amount of complaints has me very worried about my domain.
Feb. 14, 2019. After 4 attempts and a total of 6 hours on the phone with promises that my domain will be returned to me within 24-48 hours and a charge on my credit card, I get a notice saying that my domain is up for an auction. This is the most dishonest and dirty company I have encountered in my life. They act as a monopoly and the government should do something about this. They are profiting in a totally illegal manner. They are continuing to make the same promises and nothing happens.
I got a call from a customer that complained that I had not answered her many emails. Since I had not received any emails from her I tested it myself and the test email I sent did not show up in my mailbox. There was no bounce back. just an email that disappeared! My customer had told me that the first email she sent was almost a year ago! I immediately called customer service and 24 hours later the issue was still not resolved.
I can't imagine the number of emails I have missed because of this and I don't have any idea how long this has been going on. Imagine the lost business! I can't even begin to quantify it! At least if there was a bounce back message they would have know there was a problem with the email and contacted me by phone but because there was none it just looked like I was not answering emails! I of course asked for compensation and they offered me $1.07!!! I could not believe it! Are you kidding me?? $1.07 On top of that when I got upset the employee hung up on me. The issue is STILL not resolved!
I've had a similar experience to other users who have experienced unauthorized charges on a Network Solutions account. Network Solutions ADDED one of my credit cards to my account. They did this without my permission. BASICALLY THEY STOLE MY CREDIT CARD NUMBER, CVS number, and expiration date as well as my current contact information. The company is engaging in unlawful activity.
I bought a domain name from them. I let it lapse for several months. Now they registered it themselves and want $477 to give it back to me. This is underhanded, dirty theft. I had moved my other business from Network Solutions because their service was so crappy.
For some time I have been getting emails from them asking me if I wanted to purchase similar domain names. I pretty much just ignored them. I have no desire to purchase other variations of my domain name. Now it seems that they have selected to charge me for an additional domain name; something I NEVER asked for or Authorized!!! What kind of racket are they running? Not only did they give it (same domain prefix but a different extension (.tech)) to me without asking my permission but they proceeded to charge my credit card WITHOUT MY PERMISSION! THIS IS ILLEGAL!!! They have done this before holding up my funds and I am 2 seconds from filing a class action lawsuit because they have pulled this illegal nonsense before. These corrupt and illegal business practices must STOP FOREVER and legal action should be taken against them!
Similar to all the complaints here. I have been robbed and I feel terrible about it. Domain only expired 3 days and I have to pay $35 + $37 to have it renewed? for a .COM? Before now, I tried to transfer the domain name from these thieves, they gave an auth code after couple of days, I added it to the new registrar, but after about 5 or 7 days, the transfer was canceled because they said the domain name was locked. I know 100% that I unlocked the domain name for transfer. I checked about and it was still "unlocked" in my account, but somehow, NetworkSolutions keep it locked and won't let it go. How are they still in business? Is there anyone who knows how we can get on these guys with the Law?
Network Solutions, LLC is a very horrible and aggressive subsidiary of Web.com (Web.com Group, Inc) that sends spam unsolicited and without any business relationship. «Confirmation of Change of Password», «Your Services Will Be Interrupted - Due to Billing Information», «Service Expiration - Renew Now», «Action Required :: Your Account Information Is Incomplete» or «Reminder - Notice About Your Account» (just a selection) is used in the email subject line to unsettle recipients and make them believe that urgent action is needed. I recommend avoiding these fraudulent spammers and their parent company Web.com. There are cheap and serious alternatives to these two companies.
Okay, so I own several domains which I host through Godaddy. I do not pay for privacy protection for any of them but I do not receive much spam in regards to people wants to 'design' a website for me or 'SEO' or that junk. I purchased a domain from 'Network Solutions' and the calls and emails literally started FLOODING IN. People are calling my house at all hours (including 5 AM) to try and sell me different products to do with web design or search engine optimization.
This NEVER happened when I purchased a domain from GoDaddy or Google domains, the only reason I chose Network Solutions was because of the deal for $1 for the first year otherwise I never would have went with them and wish I didn't now. I think (and this is my opinion based on the facts at hand) Network Solution sells your information to third parties when you initially sign up for a domain without privacy protection so they can make money off the signup, but at the same time making it seem 'cheap'. DO NOT DO BUSINESS WITH THIS COMPANY!!
As I had deal with US business for the last 30 years, I had never seen such rude and unhelpful CS responses. I ordered an SSL service from Network Solutions, but according to the instruction and I cannot locate the SSL configuration button at the management interface. I noticed it should be something wrong with the user interface and open a service call. Since I was needing this SSL cert in urgent, I went ahead and order one from register.com (eventually it is the same company).
On the next day, I got the reply and a fix on my user interface. But I mentioned that I don't need this service anymore. I didn't ask for a refund but asked to stop the auto-renewal, in order to prevent from future charges. I received a standard message mentioning that I need to call their loyalty department in person, unless "If you are a customer outside of the USA or Canada and you're unable to call, you can submit an online support request from [CS URL] stating you wish to cancel your services." Then, they closed my CS ticket.
OK, I open another ticket and stating that I am currently resides in Hong Kong and wish to cancel the service and quoting the message above (actually this is what I was referred). Then, I got the same message replied (not a word changed) and closed my ticket again. I replied and reinstate that according to the instruction, I can cancel my service online if I don't reside in US and Canada and I am not able to call. Then, the third time, I received a simpler answer: I need to call 2.800.**. I don't know why it is so hard for just disabling the auto renewal service. My feeling is that once you ordered with Network Solutions, you will end up spending tremendous effort to end the business with them. I finally deactivated my PayPal with Network Solutions and gave up reaching their CS over and over again.
I purchased a URL called DayStarters from Network Solutions for $3,000. But they made a mistake and sold me "DayStarter" (not plural). When we pointed out the mistake to them, they said that we should buy the correct one (plural) for another $3,000 and that the money for the one they mistakenly identified would be refunded. Now Network Solutions refuses to refund the extra $3,000 in spite of the fact that their employee has confirmed our representation. We have filed an appeal with American Express and since the appeal was filed Network Solutions has now suddenly retroactively linked the incorrect URL that we don't want (their mistake, remember?) to the one we want "DayStarters". Taking money for something we did not authorize and in fact their own salesperson affirmed that we did not authorize it is fraud. Buy URLs through Network Solutions at your own peril.
Paid Network Solutions for SSL certificate and install end July. 2 days later site offline. Same thing happened Sept and then again in Oct. They said would only fix it if they were paid again on Nov 21st. Ransom paid but site stayed offline another 9 days (think they said their high level techs don't work weekends even though their website says 24/7 support). Web pages showed for 7 days but they emailed they needed to re image. Site now offline for another 4 days and now they say the service pay for MTS support... No idea what they are doing, they won't say and the error logs they provide show no errors. Sorry we ended up with them... My opinion is ANY OTHER WEB HOSTING COMPANY IS MORE LIKELY TO DELIVER ON THEIR PROMISES.
I purchased a SSL for 1 year on June 28th and paid for 1 year. I clicked by error on an express SSL sometime later as I received from them misleading emails saying that I had to renew... I clicked in good faith but then realized I had to install this other one on my site and I would not do this. So last month they revoked the last one and as well mine which I paid for. Result I have to pay my web manager and lost money and time (I have about 500 emails to deal with/day) so I could and would not make this stupid calls to have someone after 15 min on the line to say they cannot help me and try to persuade me to buy another SSL with “some compensation”.
Although being a gold VIP for year I am reconsidering the service at the whole and believe they are “crooks”! At least they do not deal with service and less with client’s complaints and their time. I have asked to transfer my email to their organisation to settle my claim and request at NO charge. This complaint comes after a previous one with a monthly Package of payments system that did not work on our website because it has been built up with ColdFusion. Any court in the US would give me a financial compensation of at least 5000$ as they really treated me like “**”. I am holding my heart beating in check when I will remove all my sites to other DNS providers! With angry regards, Manu.
I have, like most reviewers on this site, been dealing with Network Solutions for ages, renewing my domain names when expired or as advised but I have always given my consent to renew any of my domain names. One of my domain names is scheduled to expire on Jan 29, 2019 and on November 24, 2018, I requested for this domain name to be transferred to another domain name service provider. I got a response on Nov. 29, 2018 that my domain name transfer request has been approved. So far so good.
I was therefore surprised that Network Solutions decided to renew the same domain name for another year after agreeing to the transfer of the domain name to another provider. All efforts to get my money back has proved fruitless. Is this not a fraud. Judging by the number of complaints against this company, why has nothing been done. Why are they still allow to continue to trade?
Network Solutions Company Information
- Company Name:
- Network Solutions
- Year Founded:
- 12808 Gran Bay Parkway
- Postal Code:
- United States
- (800) 333-7680