Network Solutions Reviews

As I had deal with US business for the last 30 years, I had never seen such rude and unhelpful CS responses. I ordered an SSL service from Network Solutions, but according to the instruction and I cannot locate the SSL configuration button at the management interface. I noticed it should be something wrong with the user interface and open a service call. Since I was needing this SSL cert in urgent, I went ahead and order one from register.com (eventually it is the same company).

I purchased a URL called DayStarters from Network Solutions for $3,000. But they made a mistake and sold me "DayStarter" (not plural). When we pointed out the mistake to them, they said that we should buy the correct one (plural) for another $3,000 and that the money for the one they mistakenly identified would be refunded. Now Network Solutions refuses to refund the extra $3,000 in spite of the fact that their employee has confirmed our representation. We have filed an appeal with American Express and since the appeal was filed Network Solutions has now suddenly retroactively linked the incorrect URL that we don't want (their mistake, remember?) to the one we want "DayStarters". Taking money for something we did not authorize and in fact their own salesperson affirmed that we did not authorize it is fraud. Buy URLs through Network Solutions at your own peril.

Paid Network Solutions for SSL certificate and install end July. 2 days later site offline. Same thing happened Sept and then again in Oct. They said would only fix it if they were paid again on Nov 21st. Ransom paid but site stayed offline another 9 days (think they said their high level techs don't work weekends even though their website says 24/7 support). Web pages showed for 7 days but they emailed they needed to re image. Site now offline for another 4 days and now they say the service pay for MTS support... No idea what they are doing, they won't say and the error logs they provide show no errors. Sorry we ended up with them... My opinion is ANY OTHER WEB HOSTING COMPANY IS MORE LIKELY TO DELIVER ON THEIR PROMISES.

I purchased a SSL for 1 year on June 28th and paid for 1 year. I clicked by error on an express SSL sometime later as I received from them misleading emails saying that I had to renew... I clicked in good faith but then realized I had to install this other one on my site and I would not do this. So last month they revoked the last one and as well mine which I paid for. Result I have to pay my web manager and lost money and time (I have about 500 emails to deal with/day) so I could and would not make this stupid calls to have someone after 15 min on the line to say they cannot help me and try to persuade me to buy another SSL with “some compensation”.

I have, like most reviewers on this site, been dealing with Network Solutions for ages, renewing my domain names when expired or as advised but I have always given my consent to renew any of my domain names. One of my domain names is scheduled to expire on Jan 29, 2019 and on November 24, 2018, I requested for this domain name to be transferred to another domain name service provider. I got a response on Nov. 29, 2018 that my domain name transfer request has been approved. So far so good.

Our Domain Name Service Provider is Network Solutions. It takes up to 4 hours to apply the DNS record changes. Other DNS provider only need several minutes. These are tolerable. But a few days ago, we switched over the DNS service provider. It says: "Once you have made changes to your name servers at the registrar there will be 24-48 hours of DNS propagation time during which your website and email may not be available". And our website has been inaccessible for one day!!!

At no time have I ever given Network Solutions permission to charge my card and yet, here I have on my statement a charge from this company! This falls under fraudulent activity! Good thing I am in good standing with my card company so this can be reversed and a case put against this company! There would be zero stars, but since this is requiring me to give a rating, one star is the most this company will ever get! With myself being a business owner, I cannot even imagine doing this to someone! What kind of business can feel right about doing this to people?! You should be shut down!

Trying to log onto my email, I called the number below the login screen since it said the email and password did not match records after I tried several times. After 5 minutes to get through the menus and another 3 minutes holding in silence, message came on and said their current wait time was approximately 10 minutes! I'm sorry as a VIP customer that in itself is unacceptable! Not to mention, the call just dropped! I own some 50 domains and a large number of emails besides having 3 web hosting accounts! WHAT THE HELL!?! I can't even get help logging into email.

Trying to move our site and Network Solutions throws up a roadblock every step of the way. Because I changed something on my customer information, my release is on hold for 60 days! For Security Reasons! Lies, Lies, Lies. At age 64, I've dealt with some bad companies and some bad customer service, but this is the worst, and over a $10-$20 a month fee. Unbelievable!

Won an auction for a domain through NameJet that was registered with Network Solutions. Company overcharges for domain renewal/registration. Spams you with marketing emails. Tries to scare you into staying with them, instead of transferring out. Requested transfer code, and instead of sending it by email, they make you wait 3 days unless you call. They called me several times, so I called back and asked them to send the code. Got the code, requested transfer through NameCheap. Got an email from Network Solutions saying I had to wait another 3 days before they would initiate the transfer. An incredible waste of time. I would never use this company for my domains. I just happen to have the misfortune of dealing with them because an expired domain I bought was registered through them.

I have been with them for over 10 years and it's getting so bad now I am forced to take my business to another host/register. They send deceitful emails as if red flag domain expiration. They sell you SEO on the front end, promise the world and after the money is not refundable change what they sold you completely, if there is an issue they will try to talk you in circles and never resolve the issue. I'm fed up with it for good. I'm moving my domains to another vendor and hosting elsewhere too...

They send out 'marketing emails' that look like RED ALERT panic messages suggesting you are going to lose your domain. There is an attached phone number that channels you to premium support ($$) where you find out that you were good via auto-renew. The online cat idiots are trained to be helpless and funnel you into paid services you don't need. Avoid these satanic pirates like the plague - someone should find their executives and skin them alive.

I have been a client of them for about a few years now and they are a terribly BAD company. My domain broker sometimes gets me domains registered with them so I have no other choice otherwise I would just run away. Among the bad things: Their renewal fees are just pure extortion. Just got charged 40$ last week on auto renew for a .com domain and on top of that they billed me 15$ for the privacy. 55$ for a .com domain wtf. Their auto renew kicks in like 90 days before renewal. If you forget to renew a domain, you are in for their crazy renewal fees + an extra 35$ to get them off a grace period or something.

I have only been with this company for 3 months and I canceled the first month and they still took out 69.00. Two months after that I tried getting my money back. The first time they wouldn’t and then I made Sure my stuff was canceled. After 40 mins on the phone they said, "You're canceled. Good to go." Well next month comes around and 69 gets taken out again! What a joke. They wouldn’t refund me so I had to go through my bank to stop payments. So if you want a company to steal money here you go!!! This was a big mistake. Lesson learned.

I have been a customer since 1985 and was very satisfied since the change over to web.com. They are dishonest when it comes to check out after purchasing services. For example, on every transaction I double-check for things like "web forwarding" and "auto-renew"... every time selecting 1-year forwarding and rejecting auto-renew. Throughout the payment process they look fine, but then I come back a day later and very often they are the opposite I chose. I refuse to believe that such a huge company would have "glitches" in its system. I have had about 30 client accounts under my domain name. Not anymore. This one will be the last. Then going on to suffer my move to another hosting service.

I've been a customer of theirs for years, back to when they were about the only option out there for domain name registration. Their renewal policies are horrid. I don't know how many times over the years I have specifically disabled auto-renew on domains, both on the web AND in person on the phone. And yet I STILL have domains auto-renewing! Today is the absolute last straw. I'm leaving them permanently and transferring my domain registrations elsewhere. A few months ago, despite specifically having auto-renew disabled, a personal domain of mine was auto-renewed on a company credit card and I had to jump through lots of hoops to get that canceled and refunded. Oh, and their prices are way too high compared to other registrars too. At least I hope. Can't log into the site at all right now, it just times out.

I have been with Network Solutions for over 20 years and the customer service is TERRIBLE. We are having issue with copy and paste within the email body because it is not working since 5 days. I have been 26 minute on hold after they simply hang up on me. They have several telephone number base on the service you want to contact but in fact they are ALL the same. If you call sale you'll get an answer immediately because that all matter to them. Tried to email them. Their email system is not working, they have a CHAT but no one to answer the chats. Only a message saying try later. I do not recommend this company at all!!! Will make the change as soon as my "contract" expire (domain name).

I recently took a position at an organization with a domain registered with Network Solutions by a former employee. I changed the contact name, security questions, etc. with the goal of transferring the domain to GoDaddy since I was a lot more familiar with that registrar. As soon as I got done with all the changes with Network Solutions - and confirmed everything with their customer service people twice - and had everything set up with GoDaddy to get the domain transferred - including entering a code provided by Network Solutions, Network Solutions locked the domain and cancelled the transfer “due to suspicious activities on the account” (me changing all the contact info). I called their support 3 times and was given 3 different timeframes for the domain to get unlocked, from 2 hours to 30 days to 60 days. So they’re holding our domain hostage for an undetermined amount of time. They don’t even deserve 1 star.

I purchased my domain name through NetworkSolutions.com about 4-5 months ago, paid over $450 for it. The domain doesn't expire for another 2 years... so no concerns with it expiring soon. I have not made any changes to the account, except to unlock it, which is required to get an authorization code. As I went through the process to get an authorization code, there were a couple of pop-up windows offering me a deal to stay and not transfer the domain name, I click continue to get the authorization code, instead of giving me an authorization code, it then says I have to wait 3 days. I immediately contacted support, they got back to me the next day saying I can call the authorization code much faster if I called. I told them I'm hearing impaired and can't use phones. They have not responded to both of my emails on that and still refusing to send me the authorization code. 3 days have passed and still no code.

I've had several domains with Network Solutions; never did anything with them, just registered is all. I had set them all to auto renew. Several years later, I disabled auto renew on three of them. The problems: They auto-renewed DESPITE disabling. They auto-renewed 8 months BEFORE their expiration date. I had lost and replaced the credit card to which the NS account was linked; the provider, as a service they said, went ahead and allowed the charge. I have tried to disable auto-renew on the remaining domains: it keeps flipping back to "ok" to auto-renew.

I created a user profile with a confidential email address for communication with NetSol. They used that email to notify me of a renewal (so now I think we have communication). They changed the email address they use to contact me, to the one that is public on WhoIs. Domain expires, notices go to fake email I listed for the spammers to collect from WhoIs. They charge me $35 for reinstatement (and $35 for domain). They will not allow me to move my domain away from NetSol, unless I put my contact email on the WhoIs (publicly available) so the SEO spammers and entire world can see my actual email address. They offer to sell me (surprise surprise) privacy at *another* charge.

I had a website, ** for 20 years. Last November it came due for renewal and I missed it. Network solutions (Web.com?) bought it immediately. They did not remind me I needed to renew. They used my domain name, putting up a "pirate" site with some of my articles on it to pretend that I had "redone" the site. Then they added an article promoting health insurance, and gave a link where you could find "Top Rate" insurance. They turned my site into selling insurance. I sent them a registered letter (cost me over $12) instructing them to take down the copyrighted material, sent them an email at the address found online. There has been no change. I am getting a lawyer.

This company called a client of mine 2 years ago and my client is 70+ years of age and they convince her to buy her domain for 10 years. My client didn't understand what this was for and what she believed it was for was making a website. Two months later after the purchase she had her website shut down by the designers. Now she has been trying to get access to switching the servers for the Domain and it has been one issue after another. For some reason the phone number they have on file doesn't match nor the email. Yet, they were able to call her and charge her credit card for the Domain. I have three-way called this company with the client, they have sent us emails and we have supplied every form of ID requested 4 times now.

I've had to use Network Solutions for work because their services is what they used to purchase websites. I'm giving them two stars for several reasons, all of which are completely fixable. I had to laugh when I saw their average review was one star. Here is why I am dissatisfied:

Started many years ago with NetSol when there weren't other options. They were good for a long time but then everything turned to crap. Hard pressure sales (by phone and email), kept trying to get me to "renew" a domain that I'd never purchased, they make it really difficult to switch and spam the heck out of you. And their prices are really high. I transferred all my domains to GoDaddy so I would have to deal with the sleazy people at NetSol any more.

This company sends emails to you every day trying to suck more money from your wallet, they have horrible renewal prices and they make it difficult to transfer your domains away from them, making you explain and confirm the reason multiple times and they take over 3 days to send you the transfer codes all the while they try to convince you that they want your business. IF THEY WANTED MY BUSINESS THEY WOULD HELP ME INSTEAD OF BOTHER ME AND CHARGE ME TOO MUCH!!!

This is for people want to go with Network Solutions. I am a programmer and I wanted to set up my Windows platform for hosting. After repeating myself 3 times that I needed Windows platform, they end up giving me in for Linux anyway. Had to call them back and waited for 40 minutes for them to got it right. Then I needed to had a write a read permission to a folder. They want to charge me $59 for that. Support and sales have no IT and/or programming skills and they speak out of their ass. I get a better support from China, Honestly. Don't make a mistake going with this garbage company.

This company has just lost this longtime customer. I was trying to renew my business website hosting package. They ended up not only charging my business credit card, which I provided for the renewal, but they also double charged my PERSONAL PayPal account, which I NEVER gave them! It has taken nearly an hour to get them to return the second charge, which I cannot confirm since it "won't process for 3-7 days". Sure you can charge me instantly, but not return a fraudulent charge for up to a week?!? Last penny you will ever receive from me, Network No-solutions!

They will sell you the site for 1 dollar. They will then put their advertisement on it till the time you buy either a web hosting service from them or pay them to point to another host/web server. If you want to transfer the domain name, their company policy is to hold your domain till 60 days. I would have given them negative 1 if this site gave me an option.

I was a customer at Network Solutions for 15 years and I have seen the decline after they became a web.com company. You should be very careful when it comes to billing because they will happily charge you higher prices on renewal, and also withdraw multiple times for the same product. One such problem I experienced was that they added a free hosting service to my account without me needing nor wanting it. They did not give me the option to canceling it, but I was given the option of disabling the renew process. In the end they ignored the renew process and started charging me for a service I neither wanted nor needed, and they made sure that you could not disable the renewal until the next automatic renewal would take effect.

I've had an account with NS for nearly 10 years, with 2 domains, and most of that has been pure misery. The technology is outdated and full of bugs, and fixes generally aren't available because NS does not own the program, they lease it. When the program was "updated" several years ago it was incompatible with many browsers. It is now incompatible with MS Edge, so it only becomes worse over time. NS technical staff were/are largely incompetent with no knowledge of the software or how to accomplish anything, they resort to "you are pasting in formatted text" or "you are doing X wrong" as fallback. You can only stay calm for so long. How many times can you tell tech support "I am not doing X" and make them understand? It's because they are undertrained and have no "solutions" beyond the script.

When using Network Solutions for a domain, they send near threatening and misleading emails about their services to scare customers into buying additional services as well as renew existing services. Some of the services they offer are standard to other domain registrar solutions such as protecting your personal contact information. Network Solutions wants to charge $15 per year for something any other registrar does as part of security. They also makes claims to prevent domain transfers and make obscure ICANN rules references then do not specifically point out the rules they claim to be enforcing.

Been with Network Solutions for 20 years this month Jan 1998. 1 Day late on renewing and Melissa in that dept says she can't waive $35.99 Reinstatement Fee. Said required by ICANN and they are unable to remove. BULL! Not the same company since Web.com took over. Fees too high and they do NOT care about customer service. I was considering them for hosting and site development since they email me about that every other day but not now.

Their entire website is filled with tricky traps, carefully designed to trick you into clicking on a add on services you do not want. However, once engaged in their thievery activity, good luck getting someone from Network Solutions to help you out of the mess. Won't happen. Their customer service is set up in such a way, that if you are a new client or looking for a new service, they roll out the red carpet treatment for you.

I bought a domain name from Network Solutions and thought I was paying just under $3 a month for six months, a total of $18.00. I then decided against setting up the site. Now I find Network Solutions is billing me $US14.95 ($AUS 19.82) every month on my credit card. I tried to contact them for an explanation but I'm not registered. So how do I stop these blights billing me $AUS19.82 a month on my credit card? And who do I complaint to about them. Not a good business to deal with.

Short story, I purchase a premium domain from eBay, and the domain hosted at Network Solutions, so I create an account there. First, I never met dirty marketing like this in the past 10 years, especially from US company (in my mind, US company is the most professional and transparent). You'll see the big words said "Transfer your Domain to Network Solutions® Today for Only $9.99* And Get A Free One Year Extension", for non native speakers, they will tricked with that price, the truth is their price for domain registration is $37.99 per year, when all of domain registrar that I know only cost $9-$15. Their price not transparent, you can't see any price list before you sign in and add to chart, so you will wasting your time to realize their price is very expensive.

This company is so sleazy it almost defies description. Seriously. I know everyone needs to make a living but the way this company does it is lower than low. Why do I say this? They sold my domain out from under me, one I've used for over ten years as my primary business domain. I now have a nightmare of contacting clients, etc. and moving to a new domain. There's also a long list of complaints about deceptive communication, overcharging, horrible customer service, and "creative resistance" when you try to transfer, but those are well documented here. What they did to me today, however, was in a league all it's own.

Stay away from Network Solutions, Just Avoid Network Solutions at all cost. I got auth code from Network Solutions after 3 days of request. After that I made request and used the auth code at other registrar to process the transfer. All is unlocked - There is no any lock, have domain more than 8 months with them, still 1 year pending for domain expiration. They have not released the domain name after 4 days of transfer request. I received email from Network Solutions to approve the transfer! The email is like that - "Please click on the link contained in email once you receive it to approve your domain transfer". What? Seriously. Why I approve the transfer process from Network Solutions when I have already approved it on other gaining registrar?

You can research this. Same story. Trying to transfer domain to Google. Follow steps exactly. Even got authorization code from Network Solutions to do so. Google tried to request the domain, NS locked my transfer ability for 60 days. With no option to select otherwise. Obviously a resistance tactic. This is exactly why I am transferring to Google. Much simpler. No strong arming. This reeks of 1980's customer service techniques. They make the steps needlessly multiple to slow down transfers. I'll get it done one way or another, but beware. Avoid NS like the plague. P.S. Web.com is part of NS.

I have been harassed by this company for years. I discontinued my services in 2014. They have called me every summer since then to tell me that I need to renew my domain name/services. This year I received a couple emails about this so I decided to call to avoid them blowing up my phone. I was told (just like I was told for the last several summers) that my services were completely canceled. My phone has been getting calls from this company for days now, calling 2 or 3 times a day. I finally spoke to someone and they said "we are calling to help you renew services." I said I didn't want this so they sent me to billing.

Network Solutions is pure evil and I hope someone bring a class action lawsuit against them. Back in April, I tried to renew our council domain name that expired, the then current primary contact was in the hospital and was not able to give out the account username and password for the account. I contacted Network Solutions and explain what was happening and try to renew the domain name. I was told that I needed to fax a letter from one of officers along with a current bill and I even enclosed a copy of our state tax ID and had everything notarize as per their request. I pay for the renewal of the domain name $39.99 and a reinstatement fee of $35.99 and the WHOIS privacy fee of $9.99 for a total of $85.97.

Surprised they're still in business, charging for Domain Forwarding... It's actually and extra. What? LOL. Somehow my newly purchased on auction domain got assigned to NS. What a nightmare. I'm a developer and I will never advise my clients to purchase domains from you.

Since taken over (destroyed) by Web.com I have had the following issues. Charged for services they don't provide. Charged for services not required or improper. Impossible to reach (over an hour with no contact). So poorly trained that one doesn't know what the other is doing.

I attempted to update my website by changing to a WordPress format. Seemed simple enough, as NS had a WordPress application, which only required an install. It is now 3 days later, my WordPress is not working, both of my websites are inoperable and both domains point to the same site, with their "under construction" template blazing across the top. I have spent the last 3 days placing more than 10 calls to their service centers, with each call lasting approximately 1 -2 hours. My website designer was also included in the call but to no avail. NS kept creating new tickets saying they would escalate my issue as a priority. Well, it is still not working. I have moved over to Twitter as I tired of constantly being placed on "hold" while they "check things out."

This service has really deteriorated. Every couple of weeks I notice that I'm not receiving emails. I call Network Solutions. A polite, maybe not so knowledgeable person restarts my email, often with some missing. I ask where they went, they say "spam filter." These are often messages from me to me. There's no way to get them back. They are extremely cagey about why their spam filter doesn't like me. They agreed to "white list" me as a sender - didn't help. Note that real spam does just fine getting through their 'spam filter.'

This is the worst company I have EVER done business with. They charge outrageous amounts of money for the most basic services. Then when you try to transfer away from them to a more economical web hosting service they hold your domain name hostage and conveniently "lose" the correspondence regarding the transfer. Then they auto charge you months before you are due to renew. They send thousands of emails about additional services you can buy. Their servers go down for days and your website is unavailable while they "address the problem." They charge "reinstatement" fees because their system didn't let you know something was about to expire before it actually expires. AWFUL, AWFUL customer service. DO NOT SIGN UP FOR ANY SERVICE WITH THIS COMPANY!!!

I have many domains and services from Net Solutions, and have been with them for years. Last week 3 domains of mine expired, I figured it was fine since I have it on auto renew, like all of my domains. Well something happened and the domains never renewed themselves, and I had to manually do it - still no big deal. I decided to only renew 1 since the others I never used anymore. I was charged an extra "reinstatement" fee which several people I talked to said could not be removed...

I can't believe scamming tactics this company uses to keep you as a customer. Every click in the user interface will try to lure you into paying more for services that are either free or not needed when you use another domain provider. The yearly fee is ridiculously high. I am trying to move the domain names that I manage over to Google Domains and Network Solutions is making it almost impossible to do so. Network Solutions are not releasing the names so I can re-register elsewhere. Buyer beware! Stay away from Network Solutions due to their scamming tactics. I wish that I can give them negative stars.

We took our Network Solutions concerns about hosting and mail deficiencies to David Brown, the CEO of its parent company Web.com. Response initially came from a Jonathan ** who promised a follow-up from Level 2 tech support. No response or follow-up ever came and we were unable to reach Jonathan ** again. Network Solutions was once a top company that now seems hopelessly drowning in rising technological overload with an unhealthy emphasis on selling rather than delivering solutions. Web.com investors might want to take note.

Two years ago we paid $1349.00 for a two year renewal with NS. This year we paid $927.00 for a one year renewal. Once they get you signed up, they jack the prices skyward. Very difficult to change to a different host. From what I have read, they block access to your domain name. This company has been under review for questionable business practices, by the FTC. Easy to find on a Google search. DO NOT SIGN UP WITH THEM, YOU WILL REGRET IT!!!

This company has very questionable ways of dealing with things. My client had an ongoing payment for web hosting on Network Solutions and was not able to get a refund so we can spend the money elsewhere. I called customer service because I needed help with Wordpress, and they just kept insisting that it's as easy as setting up using their guide through their support page. WRONG! Also, the marketing in Network Solutions is just strange as it tells you that you need this and that, and some of their advertisements for customers to pay for additional options looks almost like shady advertisements on torrent websites.

If you buy a domain, it is very difficult to get rid of it. They will turn auto-renew on in a very questionable way. I finally realized how they operate, and will not explain details, but ASK ABOUT this policy. Once you give them your credit card, it is nearly impossible to cancel a domain. They will keep getting you. I am laughing at just how deceitful this company's practices are.

This company is a SCAM!!! They charge .com businesses $39.99 for a .net name. We DID NOT authorize a .net address for our website through this company. They will charge your credit card or PayPal account WITHOUT your authorization. You will have to fight them and will be placed on hold for 30 minutes while they pretend to look into the unauthorized charges.

As a small business owner, trying to change my primary contact owner information with Network Solutions is one of the most difficult things that I have ever done. I have spent more than 15 hours of my time in the past month between phone calls, emails, checking to see that they received emails (which they didn't at least 50% of the time), scanning in documents to prove change in ownership, emailing said documents in various different formats that their "system" didn't support, and essentially jumping through a different hoop that was placed in front of me every time I contacted them. It was important that I change my contact information as the email address listed went to a "dead account", so we didn't get invoices and our website went down when it wasn't paid on time.

I was 2 days late renewing my domain after owning it for 10 years. Network Solution's discount offer to renew for $9.99 is completely misleading. In their agreement they say that they will hold your domain for 30 days after expiration and here they are trying to charge me $9.99 for being 2 days late. Yes it says that it's a discount offer but in fact it's a penalty. They are insisting that I also pay $35.97 one-time REINSTATEMENT fee which is how much the renewal for 1 year costs.

Their Domain Name - Manage website page has a large banner-sized upsell graphic box for purchasing a recurring-cost "Premium DNS" for $4/month. In HTML terms, they've created a large area which will purchase this service in one-click fashion (rather than including an "Are you sure?" feature). And finally, they put the "No, thanks..." link inside this box in a tiny font, maximizing the chances that you'll miss it. Add to this the 30-minute hold time they force you to wait through to get to a support person who has the authority to remove recurring purchases, the forced movement of your DNS records to a third-party, the required time to now move them back (and the subsequent loss of your services in the meantime) equals a horrendous experience trying to get your life back. Be very wary of their point-of-sale interface. It's deceptive and they know it. They made it to be that way and they must think that customers are stupid and lazy.

Haven't had an account with them for 6 years (long, ugly story), and after all this time of not having an account with them of any kind they charged my card for $120 for no reason two weeks ago. When I saw the charge Pending I called, but was told they couldn't do anything about it until it went from Pending to Posted. So 2 weeks later I call again, and the customer service person gets completely snippy with me, won't use the account number I got on my first 20 minute call to them about this to look up the billing details. Same terrible customer service as 6 years ago. Avoid these rip off artists like the plague.

Hi here from Spain. Today we are on 12/12/16, I'm still trying to quit from NETSOL since 10/10/16 like 2 full month. So on all this days I've been sending formal request to them to reset my password, then when I seen I was not able to TURN OFF Transfer then I see that I have to Request a Manual turn off. So I'm still waiting this. Under my opinion, NETSOL is worse company ever seen. All their customer service departments are Fakes designers to make the customer waste time while they are paying this bad service. There is literally no chance to go away of Netsol from Outside USA (Spain). My domain have like 22 years old and I'm tired of paying like 35 Euro yearly since I can maintain for 3-4 times less. If anyone can recommend me a way to make it faster? I just wanna quit from NETSOL. Thanks a lot.

NO SUPERVISORS TRY TO STRONG ARM BILL Handel Customers. This company should be put out of business. Do not go to them to set-up anything relating to your business matters. Once you do, you will need your products. However, you will not get any customer service politeness, long holds, unauthorized charges and threats to disconnect your account. Do not Auto renew and do not authorize them to use your PayPal account. They try to say that when they have to make adjustments and you have to authorize them to make all charges. RUN!!!

I checked my bank account and discovered multiple instances of automated debit card charges from Network Solutions. I called Network Solutions and was notified that my account was suspended for "disputing charges". Network Solutions informed me that the charges were monthly charges for 4-months of "Domain Hosting" services. I told them I didn't request any domain hosting services and did not have any domains that was hosted by Network Solutions. They insisted I pay for the charges before my account would be re-activated. I repeated the fact that "I didn't ask for domain services and I didn't use any domain services". After 20 minutes on the phone arguing with the phone rep, and asking to speak with his supervisor, about 5 minutes later, he returned to the phone saying "his supervisor could not change their account suspension decision".

You sold my domain name, trackman.com. I had this for 19 years, had auto pay, my credit card numbers was changed because it got missing. Never got a warning from you? Network Solutions I got no email renewal notice. No notice after the fact. No warning that if I don't pay they would delete everything. trackman.com. I checked my emails, all I got from Network Solutions was how I could promote trackman.com. With this in mind, I thought everything was alright? This is one many emails I got, none stating that I was going to lose trackman. Going to call attorney general office! This is the emails I got from you. "Promote trackman.com on top search engines. Network Solutions [networksolutions@info1.networksolutions.com]." You billed me under a different company??? And I stop payment. You're nothing in my book, but of users.

In the month of September and October I called 5 times, and was repeatedly placed on hold, including today October 20, and was always place on hold, and always they tried to sell me what I didn't want. In fact I was put on hold again tonight 4 times, disconnected once, and switched from one team to another for a total of four teams, without a cure for nearly $600 in billing errors, including products that I never ordered and declined to buy.

They used to be a good company, but when web.com purchased them it's been downhill from there. Their website is NOT easy to use, and it's aimed at upselling you everywhere at the expense of being easy to use. Their customer service is not all that helpful, their staff is mediocre at best and because you can't even do some things in their gui (ie mail domain keys) they were directly responsible for bringing down our email service (but they assured me that they were very sorry for that). Their website and voice response system assure you that they have improved their customer service but I see no evidence of that. As you can imagine we moved all our domains somewhere else (hover) and will never do business with these people again.

Wow, what an unbelievable experience this has been. Changed my email forwarding over to Network Solutions May 31, 2016. PRE-paid for one year of "My Time Support" their version of premium support, (BTW this is a 3rd party vendor). I used them to help get all of my devices set up. By the time we got to my laptop, the tech was trying to flush the call, said I had used this month's time for support! (BTW, the sales rep at Network Solutions failed to tell me this little detail.) After I insisted the tech finish, he put me on hold for 6 min, then came back & said he would use time from next month's support to finish, then he was TICKED and made sure I knew it! From that day forward my laptop has had problems - contacts won't sync, lost contacts and COUNTLESS app crashes!

Most HORRIBLE company I ever dealt with!!! Called numerous times to make sure that our business website would not get affected when we downgrade our package and after doing so, we just found out that NS deleted everything. We've been waiting for a supervisor to give us a call for over a week now and nothing... Now our website has been down for several weeks and none of them was able to put it back. Need to sue this company. This is not RIGHT!

I have NEVER dealt with a more incompetent service than Network Solutions. After spending over 30 minutes on hold trying to reach a real person, I found the person to be very rude and unprofessional. I was simply trying to change the email on an existing account and you would have thought I was applying to work for the CIA. Their staff is simply incompetent and apathy in every way. They sent me multiple emails requesting additional verification information. Every time I sent back the requested information, they would find another reason to disqualify it and ask for additional information. Their reasoning had no basis in common sense.

I could write a book on the horrendous experiences I have had with Network Solutions over the past few years but wouldn't even know where to start. This particular complaint however is specific to the continual spam messages I am receiving from Network Solutions, despite my request for them to stop. After a phone call to them in late January to address an email issue, a support ticket was created to solve the issue. Shortly after I received an email as follows: "I wanted to provide you with a status update on your ticket # that was sent to our Engineering teams for resolution. We are still working on your issue and will contact you as soon as we have additional information for you or if we require any additional details from you. I apologize for any inconvenience this issue is causing." This was on January 24.

I have been a long time Network Solutions customer. Somewhat recently, I began paying monthly for hosting services ($18.95). I had the occasion to review those payments today and discovered that Network Solutions has its own definition of a month. Since the beginning of the year, I've paid my "monthly" bill every 28 days, 27 days, 28 days, 28 days, 28 days, 28 days and 25 days! By the end of the year, I will have paid "monthly" 13 to 13.5 times! I got ZERO satisfaction from my phone conversation from them.

I have been building a website using the Network Solutions diy package. It is obvious that they are trying to steer you into paying them to do the site for you. Their documentation is "lousy" at best and you are not able to do the procedures unless you have extensive experience in building websites and Unix systems. There are a couple of decent people on the chat support who actually know what they are doing and are willing to provide you with guidance. Their account manager website is confusing and difficult to navigate. I would not recommend their packages unless you can do almost all of this on your own without asking them for help.

Today I found out that Network Solutions sold my domain name, apparently it had come up for renew in March and according to Network Solutions they only contact you by email. I must get 30 or more emails from Network Solutions a month trying to get me to purchase something, you get to a point where you just delete emails like this.

My business has dealt with Network Solutions for many years and have renewed our domain name with them every few years depending on how long I had signed up for. They would notify my business by email when the domain name needed to be renewed. They had my credit card information on file. Apparently my domain name was due to be renewed in March and apparently Network Solutions sent an email. Unfortunately our email had changed in the last three years and I never received the notification. What did they do - try calling my phone number? Try going to the website and contacting me through that? No. They put my domain name up for sale and now some company wants $1000 for me to buy it back from them my own domain name. Not only did they purchase it but they also bought up every other website associated with my name in order for me to pay them for anything to do with my domain name in the future.

We have had a domain with Network Solutions for many years because the first time I tried to transfer to another account I literally built a stack of printed paper over 2 inches high and was never able to get it moved to a new registrar. Finally, the company that was hosting my site at the time suggested I just give up and I did.

I signed up for a domain hosting service with Network Solutions and the service I requested was only a few bucks. This was also discussed with an agent, but a few months later I got a charge on my bill for $42.88. I called and they said there were 4 different services I ordered. This never happened. Throughout the call I was transferred 4 times and each representative sounded like they were extremely familiar with this occurring. Finally I was sent to the refund department which quickly submitted my refund and informed me it would take 3 to 5 business days to get my money back. She did not ask any questions or deny it, as if she knew this was a normal occurrence also. I am extremely displeased and I hope their company goes broke. I wish I could give them zero stars.

For three years I have tried to close my account with Network Solutions. I was told that once the active domains were transferred or let expired it would close automatically. In spite of this assurance, Network Solutions has continued to bill me without authorization. Charges my PayPal account even though I have removed it from file. Charged me to avoid transfer of my domains. I have just been charged without any authorization for a domain that was transferred more than a year ago to another hosting company. I left the company because of its poor customer service, the incompetence of its technicians, and the continuous unexpected charges for services other companies provide as part of their hosting package. I strongly recommend staying away from the company.

Network Solutions took down our website and replaced it with a discontinued website. I have spent hours of frustration over several days trying to get this remedied. I still have the discontinued website up. I will spend hours today trying to get the website, which Network Solutions erroneously removed, reinstalled. A couple of days ago, one of their techs while trying to give me a credit, charged my credit card instead. Their Tech Support are a bunch of ** idiots. Never use this company. I will be switching to a different provider ASAP.

Network solutions was recently purchased by Web.com. Since then they send me constant annoying emails from their own site, probably 5 -10 a day. Now since I had to renew, I am getting hammered with over 50 SPAM emails an hour. I want to sue them for use of my data on my cell phone and time, aggregation and disk space use on my system. I called and complained to their support team but they just laughed and said, "yes we have been hearing a lot of that, I will put your email address on don't send list."

20 years ago I purchased the domain name for my small charity from Network Solutions because, back then, they were a respectable and honorable company- the best, really. All of these years I have maintained my charity's website with them and enjoyed good, honest service- until recently, that is. As soon as I renewed my web hosting with them, they auctioned off my domain name! They will not return it to me even though the hosting and private registration on it have been paid well in advance. To add insult to injury, they suggested that I make an anonymous offer up to $25,000 to buy back my domain name- that I have owned for 20 years! My email address is **, I am ready to participate in any lawsuit brought by a reputable attorney against this company. Contact me.

When I try to google my Church in Virginia website... It go to this website and I cannot get to the Church website. This just started today. Thank for any help.

I have over 60 domains with this company. The support has been so bad I am trying to migrate my domains to another company. Like Go Daddy. They have blocked my request now for over three weeks. They open tickets then close them without resolving this issue. SAVE YOUR MONEY!!! GO somewhere else.

I have joined ConsumerAffairs just to add to the chorus of complaints about this horrible company. I am in the process of trying to wrestle our company's domain names from their grip. After making me wait an arbitrary 3 days for the authorization codes (other companies release them instantly), they sent me emails with the codes missing. As in there was a box called authorization code and inside the box is blank. I called them, got put on an endless answerphone, so I emailed them. I got an email back saying I had to call them. I called again and after 2 hours of waiting I gave up. I am at a loss now. I can't believe a company can behave like this and stay in business. My advice to everyone is to move your domains as soon as you can. IF you can!

This company is also known as WEB.COM or Network Solutions. I have been a Gold VIP Customer for over 15 year. I have purchased over 50 domains, many hosting packages as well as hosted Exchange accounts. Ever since the merger with Web.Com their customer service has gone into the TRASH and the pricing keeps going up. If you want to be overcharged for service that is absolutely unacceptable then give them a call. I'm sure they would like to screw you over as well. The written instructions to set up the services they sell are wrong, incorrect, and full of errors and they try to charge you to talk you through simple system settings so you can use their product. Without a call they shut down three of my websites. One a not for profit that I host, and two commerce sites. They have been down almost a week and they will not help. The worst service ever! Stay clear of this company.

In 2011 I created a account with Network Solutions. At the time things went OK. I made a website which took many hour of work and a E-mail thru the domain name. A few weeks ago I called Network Solutions and asked them to suspend my web site and take it off the web because I was moving my company and wanted to rework the web site after I got in the new building with the new address. Next thing I know I could not access my E-mail? From there I checked my web address and I found out they sold the domain I had at auction. I just paid another year for the service a month before I asked them to suspend the service.

All of our email for all of our users are going to spam. I have spent more than 5 hours on the phone with customer support and their only solution to the problem is to call our 100's and 100's of customers and let them know they need to unblock our email addresses from their junk mail when they get it to be able to exchange email with us. They also fake "escalating" calls by having you talk to the next available person in the room, that also doesn't speak english.

I have tried for twelve months to change our organization's primary contact information with no success. I am definitely changing domain providers. They have the worst customer service of any organization that I have worked! I have yet to speak to a customer service representative that has reliable information.

I have had a domain and email with Network Solutions since the late 1990s. Starting 6 weeks ago they started to repeatedly continuously bill my credit card and then refund the amount 2-3 days later. They have done this at least 18 times over the last 6 weeks. I have called them 4 times and each time they assure me it will not happen again but it continues. No resolution. As always with most help desks I can barely understand the accent of the help desk people and the connection is very poor which adds to the frustration. I want to move my domain to another service but after reading the complaints by others on this site, it sounds like they will lock it and I will never get it back!

I own my domain name through Network Solutions until 2024. I am trying to unlock it so I can transfer the domain name to another host. They are off by one character on my e-mail address and they are putting me through a meat grinder in order to change it to the correct e-mail. I can understand a need to be secure, but they are beyond extreme. I am still waiting for them to change my e-mail to the correct e-mail address so I can get things moving along. I feel like I am in the twilight zone.

My domain name has been with them for many year. Trying to renew my website I figure out they are too expensive and customer help was not existent. Working on another website with GoDaddy, I decided to transfer the domain to them (I love them). Guess what? My domain transfer is now locked for security reasons. 3.5 h on the phone to no avail. They should be sued as many other in this website suggest...

I want to transfer my domain name to another ISP after my domain name just expired several days. Network Solutions did not cooperate and shut down my domain pointing it to some tobedelete servers, thus rendering my domain name useless, including not able to receive email. I still have a month left on my hosting service with them, but they did not help me in anyway. I was their customer for over 15 years. This is one of the worst business practices that I have seen.

Though actual customer service is not high priority for most, if not all, hosting companies, Network Solutions doesn't even have it on their list at all. After years with Network solutions, simply out of toleration in the pain of moving my data to a new company I've finally hit the wall. Every support call takes hours of on hold time and they are far from professionals on even general hosting subjects, the typical response is to "upgrade".

This company does advance billings (three months or so) without authorization. In my case, I was canceling services, complained about their billing, which they credited. Then, on the very next day, again charged for services which had not been provided and were even cancelled.

Having moved to France I was trying to close my account. The process has been a nightmare. The tech who did the web page has control, yet it is my name on the web page. The fees are paid by me and emails from NS are sent to me. Yet they seem to find every reason not to change the account to my name. I am getting a stack of nonsense from these clowns. For example they want a letterhead from an office I had ten years ago. How they can stay in business is beyond me, but I see I am not alone.

I've been with MonsterCommerce for a long time. They got bought out by Network Solutions and ever since it's been a nightmare. You work on your site when their servers are up not when your time allows. Customer service in my opinion is unlike any I have experienced in this trade. All I can say if you use them then you deserve what you get. Just read the reviews. In this age of time this is unacceptable considering there are a lot more eCommerce host with quality service.

I have put nearly 5 hours of work into what should be a simple domain transfer for a client's domain from Network Solutions (Web.com) to my provider. Yet, they have thwarted my attempts and my client's attempts (their account holder) at every turn. Every time we are ready to try the transfer again, they cite "security concerns" and re-block our attempts. This is despite numerous calls to their "support" center, following all their protocols, etc. This is not a company you will want to do business with. Don't take my word for it. Just search on the phrase "complaints against network solutions" and see for yourself how poorly regarded they are by their own account holders.

Website was constantly down. My website was down once for 5 days. They charged me to do redirects when I finally got away from them. They didn't do the redirects, they did a java script and I lost 6 years of SEO with Google. Thousands of $ and lost customers that probably thought I was out of business. Please contact me at **. Compiling a list of people that is interested in pursuing damages against them.

These scam artists take the practice of locking your account to try and prevent losing an customer to the next level. I have owned the domain for 15 years, since before they were web.com, but they refused to give me my Auth code. After talking to 5 agents & 2 supervisors I was given exact procedure to be able to access my own account today. (Funny they only check ONE thing when I pay, the credit card authorization. But when it comes to cancelling, well that's a different matter entirely!)

I began with Network Solutions in 1998. I last registered my domain name in 2012. Recently I tried to check my email and found it not working. I called network solutions and they asked me some questions but the information they had was from 1998. I explained that to them but they claimed I was wrong. I told them I just wanted to pay for my registration but they would not let me. I told them I never received notification anything was due. I retrieved my original paperwork from 1998 and called back thinking that with this information they would allow me to pay the fee and move on but no. I called one more time and the guy told me it was too late. My domain had been sent to auction. I have emails from 2012 proving my email address they claim is not the right one. I feel like they are stealing my domain name because I have my original contract. Please Help.

This company is getting worse day by day. We are dealing with this company for a long time for all the 40 employees of our company but lately this people suck. Shame on their service. They are deleting all my important emails without my permission or knowledge. There are so many emails that they have deleted and when I called them to retrieve some of my important deleted emails they are unable to get them back. What a shame to deal. I will make sure to cut off this idiotic people's service very soon.

For many many years I have been using Network Solutions for all my domains. It used to work perfect and their pricing was ok. Since the takeover by web.com they have started to use aggressive marketing techniques like 1) hiding the information to transfer a domain away from networksolutions.com; 2) keep bugging me with 'special offers' to keep me stay at networksolutions.com while I have clearly indicated my desire to transfer the domain away from Networksolutions.com; 3) showing all kinds of silly 'security warnings' which make you believe that if you continue, your domain name could be stolen; 4) if the transfer lock has been set, it takes a day before they unlock it; 5) if you have requested the transfer token, it takes up to 3 days to send this to you; 6) if you finally agree with the transfer, it takes 5 to 7 days to actually transfer the domain.

I have been a Network Solutions customer for nearly fifteen years, even though their registration fees are outrageous, because I always thought it was an industry standard and a reputable company. Today purchased 36 domains for about $1200. Well, when I went to park them, I noticed a were few missing. I was sent no order confirmation via email, so after digging around I finally found my order on their website. FIVE (!) of the domains were marked as "ABORTED," and one was listed as "IN PROCESS." After re-checking their status, I discovered four of the domains were now no longer available, and two were now considered "premium" at $138 and $7000!

Network Solutions simply sucks! I, too, have been a customer for about 20 years and was just charged a $25 reinstatement fee for 20 domains. Expired by 1 day. The representative told me to pay the fee and she would have the billing department refund it the next day. Of course I didn't receive the refund and contacted the billing department and explained what the rep told me. I asked for a supervisor and the billing department refused to connect me to anyone. Network Solutions does not care about client loyalty. And I have had several other experiences that can only be classified as "shady." I hope the US DOJ starts an investigation into the unfair practices that Network Solutions employs at every opportunity. I will be filing a complaint with the DOJ and the Florida Consumer Affairs protection bureau for unfair practices.

I have been solicited daily to upgrade/get new mobile companion to website I have had with Network Solutions aka Web.com now. Since it has been reacquired they tried to bill me again for my VIP account (paid until 2018) and since I changed Email servers a year ago, they can't seem to manage to change from the previous Email (discontinued). Again today I tried, and their service can't do it or get it right once. Losing leads and business.

This company has the most disgusting practices in place. I am managing domains and servers for several clients. Reviewing one client's account I noticed -recurring charges for services they cannot even provide, such as domain protections for domains that are since a while with another registrar - recurring charges for MS Exchange hosting accounts that do not exist. These accounts CANNOT BE CANCELLED ONLINE. After calling in several times we were still unable to cancel. Pirates!

My client is a non-profit agency who used Network Solutions as their website hosting provider for years. Over time, their costs exceeded what was charged by other equally (if not superior) hosting services. When asked by my client to transfer the domain to another service, I was met with an exorbitant amount of hoops to jump through by Network Solutions. Even though I successfully set up a new hosting site, they decided to lock down access to make it even more difficult. Customer service was little help, but (in all fairness) they had their company-mandated script to read through. Maybe other company experiences would be different? However, if you are concerned about high annual rates and flexibility in making a change in the future, then do your due diligence on Network Solutions. My client has sworn to never work with them again.

I logged into my Network Solutions account in order to renew some domain names which had expired yesterday. To my surprise, my account was suspended for some odd reason, so I called in. According to the rep, I had placed a land rush order last year which was supposed to be refunded, but it wasn't. I ended up having to do a charge back in October. Now, they made me pay for the land rush order which was supposed to be refundable or else I wouldn't be able to renew my domains! When I am about to renew the domains, the rep went ahead and tried processing an order without telling me the total or advising me as to the $25 per domain expiration fee! This brings each renewal to $35 per domain - ridiculous! These are all unethical practices and horrible business policies. No other registrar I have dealt with behaves in this manner.

I have four large non-profit websites registered and hosted with Network Solutions for about ten years - contracabal.com .org .net .us with three primary problems: hacking, no access to the sites and neglect by NS to address the issues. I have filed six requests for technical support using their pro forma and received boilerplate responses that do not address the issues. I cannot use the telephone due to vocal disability; however, they refuse to use email. They have bombarded me with telephone calls that I cannot answer and blocked me from filing further requests. In desperation, I sent them the following message before they shut me off:

I needed to upgrade to an imap e-mail account to migrate some folders. The Philippines based service center treated me with canned answers over and over. They pointed me to the wrong solution. Then they could not figure out how to refund me. Then, they could not tell me how much I would have to pay after the "free" trial of an upgrade. The link to the pricing was also dead on the free trial window.

I just looked into my account when filing tax and realized a lot of charges $1.99 regarding about active sync way back in 2014. Being VIP member, you'll get to renew the domain at $9.99. If auto renew, it charges you $34.99 unless you need call in every time. If you forget, then life goes on. If you call for technical support, please try to call in AM. If not, calls will be transferred to Philippines. They'll take notes because of out of country access limitations... Issues won't be taken care in timely manner.

Your expiration based on Eastern Time is a bad policy when it means Network Solutions will now insist on charging a reinstatement fee for several domains I called in to renew because of time zone differences. I have been a NetSol customer for 20 years and sadly today they are losing my business because of a really poor policy. This reinstatement policy screams to customers that Network Solutions don't care if we register names with them any longer. I will not pay this fee. I will let the domains expire. I will go away as an very unhappy customer. The only way I can demonstrate my frustration is to take my business elsewhere. So much for 20 years of loyalty. I will now start the process of transferring all my domains to another registrar. Farewell NetSol!

I had a domain name registered with Network Solutions. A few months before it was due to expire they tried to bill my credit card for renewal, despite me never agreeing to auto renew. Thankfully my credit card had expired so the one they had on file didn't work. In the last couple of months they've tried billing my expired card half a dozen times. Now my bank has asked what's going on and is going to completely cancel my card and issue a new one. There is no mechanism for me to explicitly cancel my service except for phoning them (an international call) and dealing with a queue.

My sister ** in the UK tells the whole story in an email to Network Solutions. She is an artist who relies on her website to exhibit her artwork: "Dear Sirs: I am sorry to be behind-hand with my payments, but my computer was down for a while, and I only found out that a bill was owed because you closed down my website and a friend notified me. My computer is now working but I still could not find your notifications until I thought of looking in my junk mail and there I found them. I am very sorry about this delay, and as my brother is living in New York, and I am in England, I would be very grateful if you would accept payment from him. He has already contacted you, and he spoke to ** and then ** after making two telephone calls over a period of 46 minutes because of waiting time and advertisements. Then you told him that I had to telephone you directly.

If you type a domain name in the search field, and it is not available, the returned error message is displayed in small fonts, while a green IS AVAILABLE! Message is shown for a similar domain name next to a ADD TO CART button. Although legal, this tactic is fishy and dishonest. I contacted customer NS department for a refund which they denied. If you need tricks like this one to gain customers, it tells a lot of bad things about your company, its leadership and the quality of service you provide. Never again will make business with Network Solutions.

Back in March 2013 I purchased a premium real estate domain name and seller had me create a networksolutions.com account to transfer it to. The first thing I noticed when I visited the site is that it states NS "is a web.com company". Next day I received an email that my $10 refund has been processed! What refund? I just paid $5,000 for a premium site and $10 for the first year of domain registration/domain hosting (ie domain hosting not web hosting). When I called NS customer service, their rep nonchalantly stated that my US $5,000 domain failed to transfer from the seller's account to my account so the domain has been deleted and cannot be reinstated.

Email services extremely slow, fails to follow function tasks such as deleting emails during delete command. Network Solutions non-responsive to numerous complaints for assistance.

Blocked IP reported to Network Solutions. Ticket created online, expect to be addressed within 48 hours. They ignore ticket so I call the next day. They close the original ticket and open a new one from the phone call. Reset the 48 hour clock. They ask for trace route results for investigation. I post it to the phone-call ticket. They never acknowledge nor reply. A week later I phone them with the phone-call ticket because the problem was not resolved. They closed the phone-call ticket while not resolving the original phone call ticket and start all over.

Since I had "purchased" my domain names through them, I naively thought that Network Solutions would be a good company for hosting. So, when my mandatory contract for service with the creator of the website expired, I signed up with NS. It has been nothing but trouble for 3 years. My site was taken over by Russians with obscene images on it, and now (less than a year later), it's down again. For the third time in three years, I am told that I can call the $59/hr number and they can (1) explain to me what they think happened (the "customer service" people, clearly not Americans, have no clue), and more importantly (2) try to repair it and get it going again. And, icing on the cake, they only work M-F. So, no website for me all weekend. And, no telling how long this will take on Monday, and how much I'll have to spend. What exactly am I getting for my monthly hosting fee? And they want me to renew. What a joke.

The company is like the Titanic. People are leaving in droves. They are also accused of misuse and credit card unauthorized use... yes they are rotten. I finally left them and they shaved years of my domains and then claimed it was due to a charge back... this was 2 years ago. Now they claim foul after it was worked out and they were paid. They think they are funny but anywhere you go on the net they have a rotten reputation...

Network Solutions, formerly known as Internic, has absolutely appallingly atrocious customer service. One of their supervisors is a liar prone to misrepresentation. I needed to change the primary contact for a number of domain names for an IP address reassignment for a series of websites representing a corporate entity with more than seven-figures in monthly revenues. The former primary contact is no longer in the employ of the company. Simple enough, right? I initiated the effort in January through a series of faxes providing all the requested information from business ID to facsimiles of not one but two state-issued IDs for managers in the company. The form's blank is not long enough to facilitate a long-form full name. I rewrote it, and actually editing it from a Photoshop program in a tedious exercise, and sent it in to a supervisor who personally assured me it would be taken care of within 24 hours, and nothing.

In 2011 I purchased a "pricy" SSL certificate from this company. In October 2013, I purchased a significantly more reasonable SSL certificate from a 3rd party. I provided Network Solutions with the third party certificate, based on their own instructions, so that they would replace the still active 2011 Network Solutions SSL certificate with the more reasonable SSL certificate from the 3rd party.

I have been with Network Solutions since 1999. Recently they became web.com. First they tried to sell me on a hosting package that they would design for free. If I liked it I could buy it. Immediately I started getting calls from all over the world (mostly India) asking me for my credit card so they could boost my Facebook hits. I cancelled and still got a $500 charge on a credit card I never authorized. Soon after my website was redirected to ** I haven't received an order for a few weeks now and I am in the process of finding another server. Their customer service also went down the toilet. Obviously I would not recommend the "new" Network Solutions.

They charge me for a Facebook promotion that I did not want for about 7 months. When I called them they said they were not doing that anymore but they are still charging me. Talking to them got one month’s credit. I call them and stop all web activities and went to someone else. Now I got a bill for web hosting and domain name. Now I have to transfer my domain but they still charge for web hosting. I’m willing to start a call action suit if some has had the same problem. The parent company that did the Facebook promotion is Web.com but the billing was Network Solutions - very shady actions to me.

I have not used this company's services for almost 2 years. I was not happy with their customer service at all and found another provider, and cancelled my services in 2013. When I got more emails recently, and one saying and a new charge would be billed, I took the trouble to call the company to find out why. I was assured all my accounts were removed and I would not be billed. Two days later, a charge of $58 CAD showed up on my account.

I'm trying to cancel Network Solutions services since November 2014. I live in Brazil and they have an international phone to cancel the service. I'd opened tickets, called then asking to cancel and they never finish the request. I want to cancel and I want my money back. How this company can do this is US?

For the second time, Network Solutions has attempted to automatically renew my domain name registration. The first time they did this was the previous renewal, three years ago. At that time, I complained because I never authorized an automatic renewal. I was assured that the automatic renewal option would be removed from my account. Now, three years later, I start receiving notifications that they were unable to process my request for services.

I purchased a premium domain name from Network Solutions (NS) for $2900.00. It was paid by American Express which will confirm my payment. After a few weeks I noticed NS was using the name. When I contacted them they said I owed $74.00 so the name was suspended. NO ONE could tell me why I owed $74.00 so I just paid it to keep the name. They said it would be reinstated. Then I found out it was for sale again. I have talked with them at least 10 times at the supervisor level. They always say they will get back to me. Most of the time they do not but on 4 different occasions they suggest I contact another company such as NameJet who then try to sell me the name again.

This is the second time I tried to use the mobile set up for my business. I am in retail and it is a must to have a mobile site. In 2013 I signed up for their do it mobi site- it took five minutes to make a amazing mobile page but it does not work. They sell the package with an option for customer to click a tab which has go to my full website but it does not work, it shuts down my full site.

A warning to all consumers thinking of using this firm for domain names and such: when I decided to change to another provider after having been a Network Solutions customer for 7+ years, they not only took forever to provide an authorization code for me to make the change but then posted a recurring charge on my credit card for a new service that I never requested or authorized. It has now been 3+ weeks and they not only continued to harass me with e-mails to renew my still in force domain agreement but have yet to remove the charge from my card. This is NOT the way a reputable company behaves and if they treat former customers this way, time is long overdue for more of us to take our business elsewhere.

I transferred my domain to Go Daddy last September because I was very dissatisfied with NS- Stupid high prices for bad service. After I went through the "Transfer Process" which NS strung out... I finally got a confirmation that the transfer had gone through. I though that was the end. Oh no... that would be too easy. :-) I saw on my bank statement that these guys were still leeching money off me for an e-mail account. I tried in vain to locate the "Delete" button on my Account page, there isn't one. Also - I found out through the Google forums that you have to open a "Ticket" on their support pages to request cancellation of the e-mail account. If you try to find this info on their support/help platform you won't find it. NS are allergic to the help topic: Cancel or Delete E-mail services. They will gladly sign you up online but they don't allow this service to be cancelled online. It is not at all transparent for the customer. Good Ridance NS...

I have been trying to get the authorisation code from Network Solutions to authorise a transfer to another provider. They make it as difficult as possible. I have around 10 domains that were held with various hosts and I am now consolidating with one provider. Network Solutions are the most complicated and difficult to obtain a transfer from, I have had to send them a request for an authorisation code to an email account which they say will take many days to send! I have been with them for about 10 years. Now my website is not working at all.

I ordered a great address the day it was first available, plus a few others, by phone with a human being. All of the others went through immediately, but the great address is stuck in limbo, with no straight answers from anyone including supervisors. Five days later, supervisors, "escalated tickets," and it is all BS. You know the cliche of some call-center "Peggy" in some foreign country? For the premium that Network Solutions charges as compared to all other sites, they could at least give a straight answer.

I have been a loyal customer since 1995, to date probably purchasing hundreds of services from them. All was fine until web.com bought it: items added to shopping cart after it was reviewed and accepted, sneaky add-ons to orders, lousy customer service (not fixing what they said were fixed, etc), and on and on. The latest issue is the new e-mail platform, where I cannot access items moved into individual folders (some of them important for my business). I have lost all trust and confidence on Network Solutions, the once-great company. It's time to fly, and let my customers' services to expire and then take us somewhere else.

I purchased a premium domain name from Network Solutions about a little over a year ago... a ".FM" for my streaming company to be exact. These domains run $75 a year... not to mention my domain name with the ".FM" was extremely hard to find for my company brand. The domain name came up for renewal this year in July so I renewed it Aug 22, 2014. Transaction goes fine and I have been using the domain fine since. How about Dec 3rd my ".FM" domain disappears without a trace. I find out today it was deleted from their system. I ask what for. They do not have a clue... now they say they have escalated my case and should have the domain back in my account in the next couple business days "maybe!"

About a month ago I received an email from Network Solutions saying my card was about to expire. I knew my website was on auto renew so I was able to log in and update. I received my credit card statement and saw the charge. I felt it was high, but wanted to see if it was for a two-year term. Could not log on, was able to have them email me my user acct. name but when I asked for a password reset the email would not come thru. The "security questions" I had answered a year ago - were not the same question. I have screen caps of the questions I answered. When I called they said I'd have to retrieve by a fax along with a photo copy of my driver's license. When I read the fax it said it would have to match the address on account. My driver's license is my home address, not my office. Also it auto filled the name on the account as John **? Don't know who he is. So I decided not a good idea to send my license. I called back talked with somebody again and told him none of the security questions matched. He asked me the ones I did fill out and I answered them. But then he said he'd have to call the phone number on account. I never received a call or someone changed the number. The whole thing seems scheme and very, very rude customer service.

I registered a new domain name about 2 weeks ago and just tried to access my account to set up email addresses. I could get in - it said I had either a wrong ID or a wrong password. So, after trying several attempts to log in -- I contacted network solutions support. After waiting on the phone for maybe 5 to 10 minutes I got a support person that I could barely understand and she just kept reading a script to me and repeating what she had said. After some heated words from me, I answered the security questions and was sent a password reset link. When I clicked on the link it didn't work. The support person told me that the account was locked so I couldn't access it. So, I said "Unlock it." She said she did not have that authority and that I would be notified in 2 to 3 business days about resolving the problem. I said "Impossible, I need to use my new email address starting on December 1," She asked me to hold. She came back and told me that a supervisor will call me in 1 to 2 hours. She asked if she had resolved all my problems. I said "What a ridiculous question. Goodbye." It has not been over an hour and still no call.

I became a customer of Network Solutions in January 2014 with their email, marketing and web hosting services. I had problems from day one. I decided to drop them in July and got with HIBU. The wait time to speak to a customer service agent is at least 20 to 25 minutes and any give time during the day. After several weeks of trying to reach someone, I finally got a real person and he was extremely rude and asked why I was cancelling service. I said their service was horrible and I signed up with HIBU. He hung up on me and I had to start all over again. When I reached another agent they cancelled my web hosting but said I had to call and speak to someone in their marketing and email department to cancel those services. It is Nov 12th and they are still charging my credit card for services I have no access to.

I got a notification that (.attorney) and (.lawyer) extensions were going to become available. I purchased 8 domains and several days after I went back to the netsol.com website and saw the SAME domain names I purchased were still available. I called Network Solutions and they tell me that it is on a first come first serve basis and that in the event my order doesn't go through, I will be refunded the domain name fee BUT NOT the application fee of $9.99. How can a company get away with this? If one domain name can only be registered to one person, why do they keep resellling the same domain over and over again to thousands of people? This is plain and simple fraudulent, unethical and unacceptable. They need to be stopped and fined!!!

Network Solutions - a company in the communications business and can you contact them, NO. If you are not in the States, they suggest you phone them, that's not customer service. So may I suggest that they are best left alone and get your service from a company that cares. And a suggestion for Network Solutions - use what you sell EMAIL!

An accurate and fair assessment of Network Solutions is that I experienced excellent service and courteous customer support with a minimum of headaches and trouble. They were stellar and I recommended them to everyone -- including all of my clients. Then they were bought out. I got a harassing phone call from an overly aggressive marketer (when I asked the marketer to remove me from his list, he quite rudely argued with me that since NetSols was taken over, I was going to keep receiving phone calls from them). ActiveSynch charges for services that I didn't agree to and that I didn't even know I was being charged for (and that I never used) and endless daily barrage of aggressive email marketing.

I signed up for 2 domain names a few months apart. A few months later I started to notice monthly fees on my visa from Network Solutions. Then I discovered that I was being charged for 2 separate email service(s) I NEVER KNOWINGLY ordered. This is a fraudulent business practice by Network Solutions and I hope the Attorney General from one of the states starts to examine Network Solutions business practices. When you take money from someone without their permission or knowledge - it's stealing - and I thought that was against the law.

I signed up for Network Solutions domain and hosting. The price they showed was very low $2.95 a month which was a little less than what I was paying at Go Daddy. So I went for it. I looked for the fine print that said this was only an introductory rate and did not state this. I then ordered it and got a confirmation email stating that my recurring charge would be $2.95 a month. Several months later I notice my credit card is being billed for $65.00 A MONTH. WOW huge difference, not even competitive at all with other companies. When I called to complain they offered to cancel my account but refused to refund me the difference. When I said I would forward the email confirming that the "recurring monthly charge" states $2.95 the lady's response was "I don't care what the email says. I am telling you that the $2.95 is a one month introductory charge only." Unbelievable, how do these people stay in business. I canceled and went to get my files and they locked me out from actually downloading my website that was created by someone else. So now I can't even get my files.

I registered a domain with Network Solutions in June. JUST THE DOMAIN. When I noticed that some monthly chargeable service were connected, I tried to cancel those services. They charged me last month. I received my notice to myself to cancel the services this month before the charges can go through. So 8/2 I sat trying to log in. I could not log in. I kept sending notices for them to send an email with my LPG I Info. Got that. Sent for an email to change my password. It comes. I clicked the link and it says the link is already expired or has already been used. Most normal sites have several ways for you to obtain your information. Everything was a dead end with them.

A very NOT reliable hosting company. Expect your site to be down at least once a month and they ask for more money to put you on a server that doesn't crash. They do business under different names but same junk servers and same blackouts.

I wanted to transfer two domains from Network Solutions to a different registrar. The process should normally take up to five working days. With Network solutions it took 5 weeks, endless frustrating and long trans-Atlantic phone calls, each time going over the same ground, multiple attempts by the receiving registrar, and every possible obstacle created by NS - but all done with ultra-pseudo-politeness. At one point my emails failed completely because they deleted the domain on the date of expiry even though I had already begun the transfer process with plenty of time for the transfer to be completed before expiry. Their object is clearly to try and wear the customer down and make it as difficult as absolutely possible in the hope that the customer will just give up. I have since been informed from a number of quarters that they have a reputation for this. It's not an accident or isolated failure in customer service but a carefully calculated company strategy. Caveat emptor!

I tried to renew a hosting package and domain name through the online website. The total charged that showed on the transaction online were $139.50. Then I received a confirmation for a second charge, by email, showing that I had also purchased a "private registration." The private registration is automatically checked with other options shown. You have to uncheck it when placing an order. It does not show up on the renewal charges, but comes separately. This is a sleazy practice... and can easily be corrected by NOT checking a box. Also, if it were ordered, it should have shown up on the "Today's Total invoice that was part of the screen document. When I called to have the additional service stopped, I was told that my request would have to go before a review panel who would need to determine if I would get a refund.

I received an email, not a call, in early morning hours that my website was being suspended immediately and shut down due to high volume of spam. I was in disbelief since I pay them a fee to manage and host my site. I am also a "my time" member and have my AmEx on file for any repairs needed. This resulted in multiple phone calls, being placed on hold while my site is completely shut down. I was forced to buy a captcha product that they put on website for an hourly fee. It took 2 full days! I said no problem whatever it takes my business depends on my site. When it's shut down, means no business. They didn't care. This went on for 2 days, finally they sent me an email letting me know it had been fixed and that my website mail was being directed to an address that was not mine!!!!

I have a business and used Network Solutions to provide my web-hosting services and e-mail hosting service since 2005. They were a very reliable in the past until recently purchased by WEB.COM. A VC backed group of scammers. They act like marketing predators, send daily e-mail to buy their services and renew services 8 months ahead of the due date. You can very seldom get anyone that knows what they are doing - unless you buy one of their services. They sabotage websites in order to get their customers to let them redesign their websites.

Once again, Register.com, Web.com and Networksolutions.com has continued to charge my credit card with $19.95 and they all say, We have no idea why you are being charged this amount each month. It has been so far talked about with all 3 domain names that I am being charged each month since last year in November 2013, and they will not stop charging me. I see the name Networksolutions.com on my statement each month, but they say to me they have no idea why!!! Thousands across the internet has bad mouthed this Parent Company. They are not ASHAMED, as you see why my each month complaint here and other places where thousands are making complaints. Oh, once I was told I may have a domain name with them, by another name and that can be why I am being charged. Many ideas they have to tell you while they charge you, stealing your money and never stopping their crimes! Many Lawyers are working on this case of mine, which I belong to the ABA in Oregon and an Officer of the Courts. My husband had recent open heart surgery and we now pick up the pace where I left off with them. The heat is on!

Imagine, waking up going to store, I need pack gum. "Every customer" is rock star. Your name is Unique, special. Spend million of dollars make it, building, servicing it. But when you're in the store,"Network Solutions" aka "Web.com" Filled your shopping chart. Now expects you to pay for that. So you bought your gum. But every day, they email, spam you, first creating Grief. Click their links, remove from this process. But everyday, they keep adding things to the cart, demanding payment. Grief becomes Grievances. So you call 10 times. But everyday, they keep adding things to the cart, demanding payment. So Grievances becomes Harassment. So you email 10 times. John123 from customer Gold VIP says, all fixed. But everyday, demanding payment. So Harassment becomes Bullying. Further investigation, you find. Posting numbers on FAKE customer repetition, and using copy write names illegally. Bolstering their stock.

Domain Name Purchase - I was quoted a lower price, and then they charged me over 300% more, and now refuse to give me a refund.

I own the name ** and wish to transfer it from Network Solutions to another registrar. The Primary Account has a very old email address. So first I needed to change this. Network Solutions won't let me as some of the Primary Account Holder Fields have 'Not Available' in them instead of the info I put in there years ago. I have tried talking to them on the phone via email and even tried getting the old email address resurrected again which was not possible. They simply keep telling me they can't change the address. I am the only person who has ever had access to the account. I pay the bills and I want to transfer the Domain name. That's it.

To cut the story short. I encounter similar issue over my domain transfer as many folks here had. They delayed my request for transfer, and then quietly billed me for USD110.97 as renewal fee without my consent. I emailed to protest, and they said they will look into it. They never responded and never return my money. So, I took it as renewed for one year at that exorbitant USD110.97!

My client has an account with Network Solutions where one of their domains was registered. I am the web developer for the domain, and I am also (or thought I was!) the administrative contact and technical contact. The store owner (and domain owner) is also listed as a contact on the account. We had the domain set to automatically renew, using my PayPal account. Well, much to my surprise, I discovered by chance when I was going through my periodic SEO review of this site, that the domain had expired! Neither I nor the owner had received ANY notice from Network Solutions that there was a problem with the billing account. (In fact I seriously doubt there WAS a problem - my PayPal account has been around a long time, and works just fine elsewhere).

Just had a long talk with the unfair practice called Network Solutions. I have over a hundred domains, some are spontaneous purchases and I do not plan to renew, I note that during the registration process. The auto renew feature is turned back on again, not the first time this has happened. Sometimes I have gone into each account individually and turned them off and here it is, January 2014 and they are all back on again. I have called and had them turn off auto renew on all domains and remove my credit card information. By law, they have to give you notice 45 days in advance, which they do; if you notice, they will send you multiple messages to prompt you to renew the domain.

I discovered my annual billing from Network Solutions.com for Activesync. I no longer use or need Activesync. Nowhere on the Network Solutions site can you initiate a cancellation. I filed a trouble ticket to get it cancelled and received a response that I had to file an authorized trouble ticket. I followed the instruction to a letter and received a response that I had to file an authorized trouble ticket. So, after a few minutes of angry thoughts, I called Network Solutions and after being passed around a bit and being asked a lot of security questions, I was (hopefully) able to cancel. I get the distinct feeling that they are hoping that customers will get too frustrated to actually go all the way through with cancellation. Poor customer service. I won't use them again.

They took my money to register my domain, then failed to do so. I only discovered this after my web-hosting company informed me of its UN-registered status. My alleged "registered" domain was subsequently taken and registered with GoDaddy. I informed Network Solutions of their gross negligence, attached the official true registrar and domain-owner's details, and demanded that they refund the money. They refused on the grounds that it's not their policy to issue refunds, and told me to not renew the domain registration with them at the end of its one-year term. Still, they insist they are the registrants, despite the FACT that they NEVER did register it. This is now a clear case of taking money under false pretenses and fraud.

I host my website with them and it was a disaster. They charge me an extra amount per week like $24 for no reasons when I had already paid my hosting. I called them to know the reasons why they charged me a no justificable price so high and they answer me that they didn't know why and it was a mistake. To have my money back I had to fill a formulary from them and fax it to get my money back and wait 1 month after (Money doesn't get back). After all that, I decided to change from my account the authorized payments to unauthorized payments without my permission. Guess what, they had continued to charge me an amount of money so I made the decision to close up my account with them. To close up your account, you have to call them so I do that. They said that my website will close up in a few hours, perfection for me. We're already 1 week ago and my website is still available and yesterday, they charge me again $24 for no reason so I called Visa to refuse them the access of my money. Fraud, terrible service and after read the reviews the most terrible thing is I'm not the only one that they stole my money. Stay or go with GoDaddy but never use Network Solution! They don't deserve customers!

I signed up just to purchase a domain name only because my GoDaddy wasn't accepting PayPal and I needed a domain fast. Well, I chose this Network Solutions. Come to find out they have been taking $24 per month extra out of my account for other services that I did not sign up for nor did I ever use. Not to mention, my website is always down and my customers are not able to purchase from my site. I have had several complaints. Furthermore, I didn't even know it was Network Solutions taking this money out of my account because it was another name in my PayPal. I had to do research to figure out what was going on. I don't recommend this company to anyone. They prey on the ignorant. I only wanted a domain name like GoDaddy and this company is taking monthly money out of my account when It should be a one time thing. I am transferring my domain to GoDaddy asap!

I am fed up and will end the years for which I have been a customer. After purchasing a supposedly-sufficient and complete WordPress blog hosting package, the entire thing shuts down after a minimal number of posts to my blog and I got error message (below) that insufficient memory has been allocated to the package (as packaged and sold by Network Solutions).

I have about 60 domains and sometimes I forget to renew them on time. All registrars by law now give you a 45 days period before deleting the domain. If you renew your domain within this period, they charge you just the normal price of renewal. Network Solutions, apart from charging the highest price for .com domains at $37.99, is now charging a reinstatement fee of $25.99 if you are late even by one day! So if you forget even for one day to renew your domain, you are looking at the outrageous amount of $63.98. After this gun-in-the-head renewal, I am transferring all my domains to other registrars that have the normal price and no reinstatement fees.

My account is not renewable, but then you are going to expire; it started last month. Apparently, they were trying over and over to charge my debit card for my account to expire in May 2013 and it is January. Hmm and today they succeeded by overdrafting my account. Good luck! These ** are flim-flam men based out of the capital of ** schemes, Florida. I am reporting this as fraud to the bank. **.

I found that a domain had auto renewed without my opting in to this service. I called and got this cleared up (I hope). But this is an end to a long relationship with that company, around 15 years of being their customer. It looks as if auto-renew is their new normal, a great way to bill customers for domains they are no longer using and have left to die. I will be moving my domains and those of my clients to another provider. I have also raised prices and made discounts almost a thing of the past.

I received an e-mail from the company thanking me for renewing my hosting services with them (four months before they are set to expire). Problem is I did not renew my services with them. In fact, I was planning to migrate my account to another provider with better service. I challenged the charge over the phone. You can select "auto renewal services" online, but you have to call to turn it off. By the way, I never selected auto renewal! They took my card on file and just charged it.

I chose Network Solutions a couple years ago after having issues with 1 and 1. (They deleted my files when moving from one server to another.) I was on an auto renew and the only way to get off auto renew is to call them. You cannot do it online. The card I had listed on auto renew had expired (card was good, expiration date bad). After calling and getting off auto renew (and receiving an email saying they did so), they charged my card. So I called and asked for a refund. Five days later, I got the refund. Then a day later (yup!), they charge me again! So another call. Each time the call being about 20-30 minutes in length, through prompting, holds, and after putting all valid info in, voila! Wrong department! Useless. All calls go to the Philippines, which I do not remember being the case when you sign up. It's like talk to an American to get your contract, then afterwards your bottom of the barrel speaking to a far away place while getting poor service, wrong information, and just overall awful. Don't do Network Solutions. Go somewhere else!

Network Solutions' reinstatement fee - After being their customer for 15 years, today, I was surprised to understand that I have to pay $25 reinstatement fee on top of $38 renewal fee for a domain, which expired two days ago. Sorry, Network Solutions and farewell. Finally, I am moving away! There are plenty of other choices, cheaper and better! I hope anyone else who was robbed in such a way would do the same.

When Network Solutions wanted to charge me double what I had been paying for hosting, I moved my hosting to Hostgator for half of what Network Solutions wanted. I thought that I had also transferred the domain name but I was in error. The domain expired and I could only renew through Network Solutions. They charged a $25 reinstatement fee (you know it's hard for them to keep track of all the money they're collecting) and $37 for one year. That's more than triple of what I had paid. Now that I've renewed with them, I will be certain to transfer the domain name to Hostgator where, next year, they will charge only $15 for one year. Unless you want poor service and Ultra-high prices, stay away from Network Solutions.

I bought a domain name from Network Solutions and the money was taken out of my account. I asked them to transfer the name to another host. I received the instructions but I also received an e-mail from "risk management" canceling my purchase and suspending my account as well as my credit card and e-mail address.

I am trying to transfer my domains from networksolutions.com to fastvision.net. Using the Network Solutions control panel, I change the DNS point from ns.worldnic.com to ns.fastvision.net. When I log out, they change the DNS point back to ns.worldnic.com. So I change the DNS point again and they change it back again. This delays a DNS change propagation period from hours to days. Meanwhile, my website visitors see a Network Solutions paid advertising page instead of my websites. They get paid for showing their advertising to my visitors.

(1) Network Solutions refuses to provide systems generated notice for multiple service requests. (2) Network Solutions refuses to assist in placing US Copyrighted materials (owned by me) on my URL. (3) Network Solutions refuses to make my registration information public on WHOIS. I am stressed out and my company ownership and product is misrepresented in the public domain.

In May of 2009, a web hosting technician of Network Solutions www.networksolutions.co told my internet-driven tourist apartment rental company, RentalSpain S.L. that we could drop a previous hosting server in Holland because our web was running perfectly on their server. "Everything is fine here. It is okay to discontinue the other server." The next day, our web page crashed and despite all their currently running offers to the public to develop and host web pages, they were never able to recover our web page. We are out of business after 10 successful years with bookings varying from 175,000 to 275,000 dollars per annum.

Starting about 4 months prior to the renewal date of our website Network Solutions started sending renewal notices. This became much more frequent in the final month. Many stating that our account had be deactivated or other alarming subject lines to get us to renew well ahead of schedule. With four days to go they are now making it take four hours to update our site.

I purchased a hosting package from Network Solutions three days ago. I needed their Name Server information to move my domain name over, but keep it registered at my registrars. NS's website does not give you this information; they give you a lot of blather about how wonderful they are, instead, and encourage users to transfer the domain to NS. Which means more fees. I had no reason to transfer, I just wanted the information to do the move.

If you cant help could you please direct me to an agency that can. To date no one includibg ICann the so called governing watchdog have replied and have ignored me, which i find frustrating and very suspicous.

I want to discontinue all my services with Network Solutions. I contacted them via their web address/email, but they emailed me back saying I had to call them. I called them, and they said I had to fill out a form, including a copy of a photo ID, and send it via FAX. I FAXed them the form and a copy of my ID, and they did not reply. I notarized the form on 2/11/06 and FAXed them the request and photo ID again.

Like so many other complaint filers, I too, have communicated with VeriSign, Inc. aka Network Solutions, concerning updating the information in the whois database, on my website. After numerous faxes, emails, and phone calls, I have gotten NO ACTION from them. I am looking for others interested in a CLASS ACTION LAWSUIT against this company.

Several months ago, I received a "renewal" form for my domain names. It appeared to be JUST a renewal form, not a change of register agreement (which it apparently was).

In January 2002, I requested a transfer of registrar from NetWork Solutions to GoDaddy. After numerous e-mails confirming the request, my transfer went through. On April 3, I received an e-mail DEACTIVATION NOTICE from NetWork Solutions. I confirmed the same day that my domain was registered with GoDaddy as of January 24, and ignored the notice.

I registered a domain name with registrars.com in Jan. 2000. I was informed during the year they were bought up by Verisign and the name would be transferred to Verisign. In Dec. 2000 I called Verisign to see about renewal for 2001. I was told to renew with registrars.com and the name would be transferred.

I attempted to transfer my domain name from Network Solutions to a less expensive registrar. My domain name was due to expire on January 26, 2002 and I made my request to transfer through the new registrar on January 5, 2002.

Network solutions sells domain names. I bought a domain a year ago and don't plan to renew. I asked another registrar to transfer the domain name, but Network Solutions denied my request because the account wasn't paid (renewed). I called NS about releasing my domain, and was told that it will automatically be released in a short time. I've been waiting almost 3 months now.

I have been trying for 6 months to get Network Solutions to transfer or release a domain name. I have tried to cancel, quit, etc., but they will not release the name.

I purchased a web address and forwarding from Verisign and it doesn't work. I have called, emailed and tried every way I can to get this corrected. I ran some marketing with this new address based on their statements that within 48 hrs my new address would forward to my old address.

On 10/21/00, Network Solutions made an unauthorized charge in the amount of $680.00 on my Mastercard. I contacted Network solutions on 11/14 and they told me it would take up to 4 weeks to process my refund and assigned me a service request number 1-505MJ. I followed up on 12/5 and they told me that they couldn't credit my card because they didn't have my Mastercard number. I had faxed them a copy of my credit card statement, as requested on 11/14. I called again on 12/28 and was told that my refund had not been processed because I hadn't told them if I was familiar with the domain name "ratch.com." Please note that no one from Network Solutions ever tried to contact me. I told them during this conversation that I had never heard of that domain name.

On 22 Sep I was charged $680 on my Visa card for setting up a web site with this company which I never did. When I received the bill on 24 Oct I called the company and faxed the info. they requested the next day. I called again today and they are "still working on it". I obtained the name of the site which is xeon2web.com and registered to a Roger Frazier in Venice Italy. If I can find out this information in one day, I want to know why they cannot refund my money in 4 weeks. I continue to accrue 9.9% intetrest on this amouint on my credit card, and I want this removed immediately!

We have been trying to change the billing and administration contact email address that they have on file for accentsbyann, and we are very, very frustrated. We have faxed to Network Solutions Registration Services three times and received different responses each time. We have sent the material they have asked for each time, and each time they ask for something else. The client has owned this domain for over two years, and recently renewed it. We faxed that invoice to meet the bill with the address that they have on file for this account, his driver's license, signed letters generated from their "fax letter section" with my clients letterhead signed and dated.

This started as a simple mistake that continues to snowball. Here's part of my letter to NSI: "Late last year (1999) I decided to setup a business domain through Sprint's business services. Note that I already had been using them for my dial-up connection and personal web page.

I am being billed $70 by Network Solutions for a service that I never requested from them. I filled out a FREE domain registration form at easyspace because of an ad I received in an e-mail that stated they would register one domain name for free. I filled out the form and read the terms of agreement and nowhere did it state that I would have to pay any amount of money to any company or that I would have to deal with Network Solutions. I've tried several times to contact either company by e-mail only to get the same generic response over and over.

On 3/27/99 I sent NSI a check for 70.00 to register the domain name "youmeweus.com." The check was paid on 4/3/99 by my bank. Yet the domain name continues to show available for purchase. I have written numerous letters and emails to NSI and provided a photocopy of the cashed check to substantiate my ownership.