HughesNet Reviews

I sign a contract with Hughes internet for 2 yrs. The internet is very slow and I could not see any of my on demand channels. After they sent two technicians to try to fix this problem I call and explained to them that since they were not able to fix my problem I was going to have to cancel without the cancellation fee, because they did not give me what I was paying for. The girl offer me to pay half of the cancellation fee and I refuse to pay anything. I told her I was going to speak to somebody else and she hung up on me. The next day I was without internet and a charge of 370.00 dollars appeared on my credit card. I am disputing this charges now, because they say that the charges are valid. How do you fight with this people?

I got internet on Dec 27. It has not worked right or didn't have any service for a matter of hours at one point. Called Multiple times. Have spent about 7 hours total calling them and internet still does not stream. Lags all the time. Put in a call told me they would call me back in 24 hours and it has been a week. I called them back and they are gonna get in contact with me. This is a joke. Worst internet service. The techs that should help and be friendly are very rude. Also never asked to speak to my husband when I set up service in his name. That should of been my first clue. I give them a ----100.

I have been with HughesNet for about 2 and 1/2 weeks and it has been the worse experience I have ever had. No one takes responsibility for not being able to help with absolutely anything, except for maybe starting an account. I have been on the phone for over 2 hours on more than one occasion with them to find out something as simple as how to use the call forwarding. I was transferred over 5 times and yet when I was done, I still had no solution. The worse company I have ever been affiliated with.

If you like expensive internet, slow internet, faulty equipment, outrageous internet prices and cancellation fees, awful customer service, and snippy employees, HughesNet is the internet provider for you! After 5 months of complaining about the slow internet speeds and what we were paying for it I called a manager and she found out our equipment was faulty. We decided to cancel and she would not waive the cancellation fee of 355.00. Terrible customer service and product!

I used the HughesNet speed checker to track my download speeds. The best I ever got was 0.91 Mbps and the average was from 0.15 to 0.24 Mbps. That is less than 1% of the advertised speed. To be perfectly honest, I had better service back in the days of the AOL CD's and a dial-up modem. I fell for the lies on the TV ads about the fast, reliable service and ordered this service. Worst mistake of my life! The installation was the first problem. We were told what to expect, namely, that once it was installed, the installer would connect two different devices to the internet and perform a speed test to show our speed. Once he had it hooked up, he simply left and said it was working fine when I asked about connecting the devices. The service was horrible.

I was told when signing up for the service that I could cancel at any time with no problem. I asked the person if that was correct and they said I could cancel at any time with no fees. "Just try it out. Cancel if it does not work." I found out today that it is $385.00 to cancel the internet plus $220 to cancel the telephone. $605! The person I spoke to whose English is so accented you can barely understand them, told me they were sorry but a agreed to the fee when the service was activated. I told them we received no documentation of that prior to activation and while I was sure I could find it NOW, I could not have before activating the service! We signed a document indicating it was installed and that was all.

False advertising about the "High Speed" of their service. My service slowed to a snail pace. After holding for a rep for almost 30 minutes I got cut off mid call with someone who could barely speak English and obviously thousands of miles away in another country. After over an hour of trying to get help I finally was told that I had used up my 25 gigs is 12 days! I have normal computer use and no streaming! They suggested I upgrade to 50. Doubling my original quote in pricing.

I currently pay $99.00 a month for Internet that is as slow as old dial up. I would not recommend this service to anyone. It's absolutely, by far the slowest Internet I have ever used. I was deployed five times to Iraq and Afghanistan and the Internet there was slow but better than this. Please if you're considering this product, look elsewhere because it's a waste of money and time. I have called and talked to tech support for hours, and still nothing. I am at the point of cancellation, and it's more convenient to go to a public Internet access point than to pay these prices for a service that does not deliver.

HughesNet appears to be very deceptive in their business practices. For the last 5 months of our 7 months of service, our internet speeds have been well below an acceptable level and our data seems to disappear long before our monthly plan is up. They advertise up to (yes, I know what this means), 25MBPS. But we have been well below 1MBPS for months. Totally unacceptable for $125/month. I have contacted them frequently over several months and nothing resolved. Service call 12/22 where they said it was an issue with our dish not being aligned with satellite. After the service call no change in our speed and still horrible.

I switched companies 5 months ago and made a mistake. I got the best plan as I need ISP for business. After 1 month speed had gone down and I called and have to wait 3 days for super technical support to call me! And try to resolve a problem that has been going on for months. Unacceptable. I included a pic and believe it or not it one of the faster test. I got screwed.

Supposedly high speed internet. I just saying dial up internet was faster than Hughes Net. If there is any other service take it even if it cost more. It is like having bad cell service but worse. STAY AWAY FROM HUGHES NET. THEY SUCK.

Paying for 25 Mbps and getting 6.5 Mbps. Their service is awful and it takes 30 minutes waiting on hold to get through to customer service. I was stupid enough to agree to a 24 month contract. 16 months to go and I HATE THEM!

This is the slowest internet service. Whenever you are trying to see a video, it keeps loading and loading. Takes forever to view the video. Also charged too much data.

The worst internet speed and service… The worst internet speed and service ever. Constant irritation. Over the last 3 months I have been on the phone 1-2 hrs at the time, several times a month. My speed has been below 1%. Except 3-5 am, then it is super. I try to cancel and then they shoot my speed up and it is great for 2-4 hrs. Then down again. They have broken the agreement and contract with me by not providing me with internet speed I can get on net with. But they want $385- if I cancel. For the last month I got a new provider, besides Hughes. Further Reach and it is wonderful. But still I can't get away from terrible Hughes.Net. I wish I never got into this situation. Stay away from them.

The salesperson lied to me about my landline working with their service. Magic Jack doesn’t work then they offer you phone service for 30$. What a joke. The service sucks anyway. Someone has to do something about these companies holding you hostage on a 2 year contract. Do not get this service. You will be sorry.

I have been trying to get Technical Support to solve an issue with streaming data on Sling and Hulu. I cannot watch either app on my Roku device since it is continuing to buffer every 2 to 3 seconds. I had this problem when I first had the system installed. I called TS and they escalated the problem to engineering and they called me in 3 days and the Engineering fixed the problem in about one minute by downloading or changing something in the router. About a month later the router rebooted and the changes were lost. I have called Tech support 12 times and have been able to get escalated to engineering. First call was 11/25/2917. Still has not been fixed as of 01.3.2018.

Been a customer over 15 years and never encountered problems like now! Reps are overseas; can't and/or won't call you back. Phone cuts off mid-sentence, have echoes, delays and show no-line issues!! Been on phone several hours total. When reach rep then the line dies! So, so disappointed. This used to be a better company with better customer service.

I signed up to sell and install Hughesnet in the spring of 2017. My company also sells Satellite TV, and other internet. I was a little reluctant to get involved with Hughes because of all of the bad press. I did some research into their new "Gen5" satellite and was convinced that it was old technology that had been the problem with Hughes in the past. (To a small degree, this is true.) I watched a teleconference where the VP of sales stated that after you used your initial data, it would slow down to between 3-5Mbps, but you could still stream video on SD on one TV all month long. I was super excited by this notion because I realized how many rural customers this would help.

Recent purchase of equipment and service, installed 11/13/17. Phone service ok. Internet not as fast as I had hoped for. TV not set up until 12/25/17. Was great until 1/1/18. Everything has stopped working. When I contacted them I could not understand their employee due to a terrible connection on their line. Their employee kept trying to improve connection to no avail. I requested a supervisor and was not connected to one. I asked to have a repairman sent out and was told I'd have to pay $ 125.00.

This was the only available satellite internet provider in my area. Our internet constantly is out. We had to transfer our AT&T to unlimited data, just so we can access the internet. The internet is very slow. They guaranteed us gen5, not even sure what that is, but we are only able to access gen2. It can't even keep up with me accessing the internet on my desktop once a week. EVERY month I am calling in to have an issue resolved. Poor customer service. Within having the service a month, they would not allow me to disconnect without charging me an obscene fee. So we are stuck with this lousy service for another year and a half. I would NOT recommend this to anyone. The wait times for customer service are usually an hour or more. It's not worth the $100+ we spend each month for access 3-4 times a month.

Internet slow, expensive and the services the worst. Need to switch because the cost and the service was not great as said. Now to return the equipment, they sent a box pretending for me to go in my top porch and disconnected and send it back to them. I'm a cancer patient, don't need the stress. Now, I found out that they withdraw out of my credit card $350.00 without authorization or a letter stating a plan payment. Who give them permission. Hughes is not a great or neither a good internet service for the area I live. They presented as the best and their equipment is the slowest. Totally disgusted with them.

This place is horrible. From the first day they put it in. No internet and when it has it is slow. When I say slow I mean the slowest we have ever had. Bad customer service. Half the time they don’t answer. I have to use my phone to do most things on this internet service and you can’t get a refund.

We moved to a farmhouse about 3 miles out of town and CenturyLink's moving service only gave us HughesNet as an option. The internet latency is a real problem and video speeds even at their best are poor. We chose their voip service and it is often horrible. The latency is bad enough that it should not be certified as a usable service. When we started they double billed us and it took a few days and some screaming to get them to reverse it. The customer service is abysmal. It is poor sounding lines to someone in India who speaks poor English.

This company is the worst company I've ever had to deal with. I've been trying to get them to fix our Internet and uphold their end of the contract for 6 MONTHS! For the first three months we had speeds between 25 and 33 consistently. Then these last 6 months they've been consistently between 0 and 3 mbps! Now... When there are no lights on my router I try to call and the support number is no longer active (the same # I've been calling on the past 9 months) so I find another number... I am on hold for 21 min when HN terminates my call!

We moved to our new home never even considering how bad the internet was going to be. Hughes Net was and is our only source of internet and the expense is ridiculous. So we don't have a choice. If we want internet we have to pay. However when you pay that kind of money then it doesn't work and CANNOT GET CUSTOMER SUPPORT to fix it it is more than frustrating. So not a happy customer and have not been from day one.

We were required to sign a two year contract. Only service available in our area. First two months had no problems. Since then we have spotty service which affects our ability to load videos or social media or work on the web. Also our Roomba will randomly go offline due to the wi-fi not being available. We have called 6 times and were "disconnected" 4 of those times. No one ever called back. They do speed tests and say we are not getting the speeds we are paying for which we know but no one will come fix the problem.

I have had Hughes Net for over a year and finally am throwing in the towel. The service installer lied to me on a few issues and when contacting customer service they told me that it was my responsibility to check the installer out before buying. I thought the installer was Hughes Net employee but I was wrong. After 1 year they raised my bill by 10 dollars which the installer said it was locked in for 2 years. I asked him several times and he assured me it wouldn't go up. After threatening to drop the service Hughes Net dropped my rates back to the original price. The service is substandard, buffering on movies and TV shows makes this service not viable. You can FB and surf the web but that's about all. I am a gamer and until I complained about my bill it was fine, then the problems started.

Tried again after the horrible Gen4 experience and nightmarish time trying to get a refund and to cancel the "NO SERVICE" plan. Now Gen5 satellite, promises of 25mb download and 5 upload speeds. Actually I am getting speeds slower than the old dial up days. 1-3 MB down and .01 to .05 MB upload. Dozens of calls to technical support results in promises of a call back from the "escalated support" within the next 2-4 working days. No one ever calls back. I retry that effort to get resolution more times, with the same promise to get a call back, and never any resolution. Forced to cancel the contract and try to get my money back; more wasted effort for a horribly misleading and misrepresenting company. Read all the poor reviews. They don't seem to care.

The reason I purchased this service is because I'm located in a remote area where landline internet service is the only type available. I thought this was the way to go... not!!! Hughes Net is about the same speed as my landline provider. They wouldn't refund or cancel my contract. I'm gonna drop them as soon as my contract is over. FYI you cannot mobile access your security cameras either. Also you have to downgrade your tv picture quality while you're streaming Netflix... Word to the wise don't subscribe to Hughes Net!!! Last thing I had a phone conversation with a tech and he recommended I use the service at "2:00 am for faster service"...

When I was explaining that I needed the internet for streaming movies and TV to the HughesNet rep. I was told this would be perfect for that application. The only thing he told me would be an issue was online gaming. I told him again... I was planning on replacing my satellite TV service by streaming all my TV via the internet and again I was told this would be perfect for that. Well... it's NOT... at best with their largest data plan they offer you wouldn't be able to stream one movie per day. My prepaid cell phone has a better data allowance. If I wasn't sold a lump of crap... I'll eat my hat. In Texas we call that getting SCAMMED! I'm going to fight them on this. I WILL NOT PAY the $400 ransom on my credit. They misrepresented their service to me. I was very clear about why I needed internet.

I have read thru what seem to be acres of complaints and negative ratings for this service provider. My experience is exactly the opposite. The install was prompt and professional and the connectivity is reliable and consistent. I have Hughes Net only for Wi-Fi/Ring surveillance cameras at secondary properties where I do not want to install DSL. As a property rents, I can have Hughes move the entire install to another property free of charge once a year. This is ideal for income property that goes periodically vacant. I understood going in that the speeds were not adequate for movies, streaming, gaming and similar heavy net use. That’s not why I chose Hughes. Satellite links for we civilians are throttled in favor of defense which prioritizes signal scale, for what I suggest are obvious reasons.

Like everyone else here I bought Gen 4. I live in an area 15 miles west of town. There is fast providers less than 2 miles from my home but here I sit in a 3rd world black hole with only satellite service available. Download speeds can be fair, Upload speeds are horrendous. Lag, Ping, Jitter packet loss are all terms they will not want to talk about. The ping rate on my line ranges from 1400-1600 ms. That is not a typo!. Forget any online gaming, streaming, Netflix, Hulu. Forget about them all. This service will be good for very basic viewing of Facebook or similar and if using more that one device forget it. The cost is high since you are paying for 10GB of anytime data since it is all you will usually use. Normal people are not awake from 2 am to 8 am so the other 50GB is usually not utilized. You will run out of data very early every month but will still have a choked down to nothing signal for the rest of the month.

When I signed up with HughesNet I was told it was a very fast internet service and I would never be able to use up my data under normal use (wrong). I had dial up before and it was a lot faster than HughesNet has ever been. Only two days after it was installed they had to come back because they didn't complete the installation, and then they had to send another person out to align the dish, because it was not aligned properly to start with. They wanted to charge me $125.00 each trip to correct their mistake, but after arguing with them for quite a while they said they would waive those charges. Every time I call them about a problem they say it checks good on their end, but it doesn't work on my end. Anyone that calls them for service will be sorry if they sign a two year contract.

A month and a half of poor service - Multiple calls hours on the phone and troubleshooting as the consumer. Finally Tech support sent (they wanted to charge us). First Tech - doesnt show up with correct equipment - (2 hr call). Rescheduled - after Xmas. Second rep replaces modem - service still down. Two hours that night on phone, we have to wait 3-5 business days for a call back from advanced support. Advanced support to call back at 9 am - at 10:30 I have to call. Half hour on phone - told that they would call me back within the hour - no call. I call - 30 minutes on hold. On call with Advanced support for 45 minutes - again troubleshooting - unplugging LAN lines - switch lines - call drops - no one calls back - Call Customer service 30 minutes on hold - they can't transfer me to Advanced Tech - I said, "You did an hour ago" - Oh ok.

Hughes Network Systems' customer service was excellent, professional and helpful. Sorry to say the internet did not work well in my area. They tried many things but could not improve the speed. They allowed me to cancel with no penalties because of the issues.

I just got Hughes Net because I can't get any other internet at my house and it has been terrible. The sales guy on the phone and the guy who installed the satellite dish both told me that I would be able to use a different modem if I wanted to, but the technical support agent told me that the internet service will only work with the provided modem/router. My boyfriend is electrosensitive, so I specifically asked before starting the service because I don't use or want wifi in my house for that reason, and only learned the truth after spending $100 on a new modem and an hour on hold with Hughes Net.

Dish TV convinced me to go with HughesNet saying it would support everything I needed for internet service and the TV. Two weeks later still trying to get my Dish On Demand to work. Found out HughesNet is not unlimited so 1 movie to down took all my internet service. Tried to get out of the two year contract and can not get out. Dish won't claim responsibility, HughesNet won't let me out of my two year contract. Don't use this internet and don't believe Dish. Both of them misrepresent their services. Scams and shouldn't be allowed in business!

HughesNet was horrible from the very beginning. They say they can stream Netflix on their speed in standard definition and they cannot. My internet was never enough to go online and do anything more or less watch Netflix. Plus they charge you outrageous pricing for what awful internet you get. It’s false advertising that they offer fast internet because it’s the worst internet I’ve ever had. I have a hotspot now that works twice as good as HughesNet ever did.

After contacting my cell phone carrier to find out why I'm using up all of my data every month., even when in wifi mode with HughesNet. Since opening My account with this company, I have gone over My data even when in wifi mode. My cell phone carrier toggled my phone and found that my wifi was not working nor running fast enough nor was in optimal speed and strongly advised me to contact this company of which I did after ending my call with my cell phone company. After spending roughly 15 mins. with HughesNet staff. They placed me on hold and ran my speed. They refused to run any fixes to my modem until I bought more data or waited until my account resets next month of which I then would have to open numerous web pages to open networking so that they could run their tests.

Living in a rural area of Idaho, just like thousands of others, I was told I could telecommute to California, stream Netflix movies and upload and download my own videos and music. The system is a piece of (expletive deleted). I even upgraded to Gen5 as I would constantly use my allotted 20 meg of service. Now supposedly better speed and 50 gig of data. The 50 gig fixed my usage problem, but the speed was still dismal. 0.06 mbps is not unusual. Yes, I actually saw 24 mbps ONCE but 90% of the time, I am barely functional with less than 1 mbps.

This is the absolute worst internet service I’ve ever had. Not only is the connection HORRIBLE, but the company cares nothing about its customers. I called about the slowness as I was told it was fast enough to support my teleworking capabilities. Well, I often lose connection and now use an air card from AT&T to provide service to my entire house. I was told that it’s because I use VDI and it was MY FAULT for not telling them that upfront (how was I to know?!). It will cost me $300 to cancel service, so I’m stuck for another year. DO NOT WASTE YOUR MONEY. If you do not have access to cable internet, contact your wireless carrier and get an air card/hotspot before going to HughesNet for your services. A COMPLETE SCAM.

My sister has Hughes Network and it's the best internet you can have and if I could afford it I would have it too. The only drawback is sometimes it goes out when it rains.

This service costs almost twice the amount of any other internet service out there and gives very little data, slow connections, slow download speeds and under 2 mps upload speeds. I have the records I have been taking at testmynet.com, that prove that this service is under 17-12 mpbs, not the 25 mps speed that their advertisements that are on TV now state. You cannot use all your devices as they state, it's a capped service, yes it is capped, no streaming movies unless you want less than 1 kbps download the rest of the month, no podcasts, Netflix, YouTube, no Skype, no Windows updates, no graphic intensive websites (NASA website forget it). It's 129.00 a month with a 14.99 equipment rental fee for 50GB of data per month. One update for Windows and you have used 3 GB up, one movie streaming at a dismal 480p and you have used up 2 GB.

This is by far the worst internet service provider out there. They throttle your data, but I also think they scam you in the process! I've been told I have DirecTV and Xbox's using data while they are OFF!!! Then they never showed up for the tech visit to investigate this situation... They called my bf two days later to schedule with him! I'm done with them. Learn from my mistakes! DO NOT buy this service.

I've been a dissatisfied customer for a little more than 2 years. The connection is so slow you really can't even use it. When my contract expired, I called to cancel and they talked me into the generation 5. I don't know what I was thinking. It is no better than before! Not even a little! Why are they still in business? Crooks!!!

The installer said, "All if you stream a movie every other day you'll use your 20 gigs of data." I said we don't stream movies. "Then you should be good." I asked him about YouTube. "It doesn't Burn much data." Since I've had this in September or use my 20 gigs of data in less than a week every time. You can't watch DirecTV because you have to download. And that Burns a lot of data. The installer never mentioned anything about that to me. I was on the phone tonight with customer service. He told me, "If you watch a 15 to 20 min. Video on YouTube you burn about four gigs of data." He said this is satellite. Ok? That's 1/5 of my data. Totally misleading. I would of immediately canceled within 1st day or 2. Now I'm going on 4 months. What Now? This company is Crooked. A Rip Off and a bunch of thieves and misleading customer service and salesman not to mention their installers. A big bunch of lies. Somebody needs to take action!

Hughes Net claim to be one of the best internet providers but they are overpriced and their services are very crappy. I feel that they gorge their prices because they were the only internet provider in my area. I don't understand how I pay for services and four days later the internet speed is lowered to the point where it takes approximately an hour for something to download. Then when my tablet or tv is in the same room as the modem I am supposed to be able to operated on the 5G but that has not happened and I have contacted this company several times about this issue but to no avail.

The tech installed the service, I paid for the installation fee plus other fees. The connection lags very badly, it is so slow I cannot view or connect with other parties online. When I signed up I was told that I should have better speed and connection than DSL, I was not told about delays in connection or lag. Should have stayed with DSL. The best part is they are charging me $ 800.00 for cancellation after only 3 days of usage. Just imagine what kind of scam these people are running and the state of California is not doing anything about it. Where is the attorney general when you need it.

I've only had the service for a couple of days and already looking for ways to strengthen the connection. I got an higher plan expecting it to be a decent speed and not even close to worth it so far. All the reviews I've read so far I can tell are very true. I hate I made the mistake of not reading these reviews first. I'm with the Guy talking about the class A Lawsuit. No way we're getting the speed we're paying for!!!

I had this whatever it is installed on my house thru DISH TV. Big huge dish put on my house. The download speeds are a joke. 2hrs to download a 237mb zip file from a storage cloud on to a brand new 1TB laptop. A complete joke... all HughesNet is good for is basic Internet access if you can't get ANY other service... Good thing I caught on to their BS before the 3 day cancel by law... At 1st they said, "No no you have to pay the 400." I said, "3 day by law". Then they said, "We will "waive" the 400." Yeah whatever. I am going to tear that big piece of junk dish off my house and call it a learning experience. All I can figure is their satellite is junk and or overloaded. Stay away from this company period.

We have had Hughes Network for about 6 months and performance was absolutely horrible. We could not get through a streamed movie without buffering several times. When we called to discuss options, we ended up having to boost up to next level. Still had same issues. We called to cancel the service, knowing we were going to have to pay the cancellation fee. They tried to get us to reconsider but we did not. Then they said they would send us a box to return the equipment, except the dish; however, my disabled husband would have to get up on the roof and get the modem down. I was appalled that they would require us to remove the equipment. I do not recommend Hughes Network service to anyone. It is an absolute farce... Very costly mistake.

I live in a pretty remote area with Hughesnet being the only internet provider available in November 2015 under a 2 year contract. Since the beginning, I had very spotty and SLOW internet. I often had to turn off my Wi-fI connection in order to use my cell or computer. About 1 1/2 years into my contract I noticed that the website advertised 5G internet (when installed it was 2G). I figured that I would try it since there was no extra charge, even though it was considered an upgrade. I also upgraded my data and was up to $122/month in charges. I was only able to get adequate internet service the first week or so of the beginning of each billing period; service then returned to spotty and POOR once again.

Set up service Thursday. Install was supposed to take 3 hrs, tech showed up at 9:30am and left at 6pm. Made a mess and left it! (Brand new house.) Had to call for help. 1st one was the supervisor. Two more guys had to be called. Next... Here it was Sunday and my service had been intermittent for four days. Called tech support, 2 hours later I tell the guy (in Philippines) that I don’t speak tech and I need him to send someone out or cancel my service. He said he will charge me a $400 cancellation fee! Are you kidding me!?!? It doesn’t work and they want me to run my own test on it but after two hours on the phone getting nowhere my phone was on 20% so I couldn’t do their job for them! So now I have to call back when I have a full battery so we can spend more quality time on the phone fixing their problem cause they cheap ** wanna take my money but can’t send me a technician. Sorry excuse for service!!! Stay away!!! Run!!

12/17/17, had the HughesNet internet installed. Worked for about an hour, then the Tech left. Internet does not function in any capacity. The advertise 25MBS. I get between 0.08 to 0.24MBS. This is based on all they speed tests done on their site. They claim the system is working fine and I am getting great signal strength. Still, the system does not work in any capacity. Spent several hours on Tech support and now has been elevated to the Management Team. They will call me in about a week. Still, I have no internet and they refuse to send a tech out to make sure the system will work. They just leave you hanging. Then, if you cancel they charge you 400 for early cancellation even though they are unable to give you the service they claim they can provide.

When I first started with HughesNet, they were the only service available where we lived. I was promised that their lowest data plan would allow me to watch as many videos per month without having any buffering and no slow downs. By the time I was finished, I had so much buffering that I had to go up to their highest data plan. Three movies and some videos later along with Pandora music and we were so slow and the buffering was constant for the rest of the month. When you call customer service, they lie constantly and try to get more money from you. They had owed me some money on my account and agreed to repay the money. They placed a credit on my account and I have a photo of that, I decided to cancel the account and they removed my credit and said I had to pay the whole cancellation fee. They said if I wanted to resign up with them within six months, it would only cost $25 reactivation fee. HORRIBLE!!!

We moved to a rural area of Central Washington in an area without DSL or cable service. When discussing our needs, which included webinar participation and hosting, security cameras, Skyping, and Netflix, we were assured Hughes Net could support our internet needs. In the last 4 months we have not been able to participate in a webinar, let alone host, streaming of our security cameras is spotty, Skype can happen without video, and forget Netflix. We've had diagnostics completed that indicate everything is working OK. A technician came out to our house ensure the dish was aligned with the satellite - it was. Even connecting to the office to work remotely is PAINFUL! I feel like dial up in the 90's was faster than this! Can anyone provide information for cancelling without paying the cancel fee?

I would give minus points, HughesNet is the WORST Internet company I have ever experienced! We had horrendous, unexplainable data loss on a daily basis. 3GB from one day to the next while only looking at emails etc. Over the period of 10 days I spoke to 27 HughesNet customer service people, including supervisors, managers and account managers and got the same explanation over and over again which was that the problem was solely at my end. I had interrupted phone calls, no-one calling back, rude managers, absurd explanations, everything under the sun.

My wife and I live in an area where we have no choice other than ATT DSL and Hughesnet. Nothing else reaches us because of line-of-sight. Our service with ATT was ok but not great so we decided to go with Hughesnet. What a huge mistake. Don’t make the same mistake. This company verges on fraud. The day of the installation we had great service. Everything worked great. We had 39 Mbps and could run computers and stream videos at the same time. We were impressed and happy. The next day was a completely different story. The internet was slow with only one computer running and trying to stream videos at the same time was out of the question. We didn’t understand, what had happened? The speed test at that time showed us at 29 Mbps so I called tech support.

There is nothing good about HughesNet. Service & support are both horrible! I live in the foothills of the Sierra’s in Northern California. Internet options are few. Hughesnet was pasting the airwaves and filling our mailbox with flyers touting their new gen 5 system. Since we were on the ailing AT&T DSL system with a consistent, but maximum speed of 2 Mbps, we decided to give Hughesnet a shot. Our intention was to get faster speeds so we could watch movies on demand and just get more out of browsing the internet, music, Youtube, etc.

I had HughesNet internet service, I canceled it because it sucks. They sent me a box to return equipment, I told them to send someone out to remove this equipment because I did not want to be responsible for it. They said, "It is easy. You can do it without any problems." So I removed it, put it all in their box and sent it off. This was all a couple of months ago, they have now sucked 214 dollars out of account because they say there is some equipment that was not received. They told me they will refund my money but in 10 days, now they did not send me a letter or an email letting me know there was anything missing from the box they sent me. I would not recommend anyone in their right mind signing up for, using or having anything to do with HughesNet internet satellite service. it has been the most unsatisfying service I have ever had from any company I have dealt with. Good luck to you if you have it or thinking about getting it.

Okay. So when I signed up for Hughes Net in Summer 2017, I was not told that I was put on AutoPay. So when my bank was drafted an $80 payment without my authorization, I was pissed. So I called in to have the auto pay turned off and was told I could not turn it off? So I was irritated but decided it was okay. So a few months later I need to call and reschedule a payment for the day after it would originally be drafted because of checking account issues and I inquired this person about turning off Auto Pay and he said that I could turn it off. So I'm confused and irritated, but he turns it off. I now have a 30 day grace period to make my payment, so I make my $85 payment Dec 7 (for the month of Nov) and on Dec 8 I am auto drafted $80 for the month of Dec!! So I call in and they say that yes I can turn off auto pay, but because I made my payment online, there was a small box checked "save my info," and it set me back to auto pay.

They list a plan at 49.00 and bill you 79.00 and the speed is bad. They do not give you a copy of the so-called contract. They will not give you a copy. And judging by other people maybe we should file a class action lawsuit. If you are one of the people that they did this email me.

Been with this provider for 10 months & have had nothing but problems & issues with their services. Constant breaks or shutdowns of phone service & slower than a snail's pace on internet service. About 80% slower than what I was promised at sign up. Tried to contact customer service about these issues (claim everything is working perfect). Most of their customer reps. can't even speak plain English along with their put off tactics. If you have ANY OTHER OPTIONS for these services it will be in your best interest to go there. As I find this one very unreliable. This provider operates on the very edge of scammery Deceit & Lies. Should not be allowed to operate in this type of services! Class actions should be filed! (I will readily support.) Are grossly overpriced for the services they offer. Best to stay clear of this bunch!

If there was an option to give 1/16 of a star I would give it just for the fact that it is a service. We got this ridiculous internet service because of a flyer mailed out to us in August. So my husband called them to get it set up. In the call, he asked that if the service isn't to our standards that we would like to cancel without any early cancellation fees. The rep agreed to this and entered this information into our account. The installer comes in and bolts a satellite dish on our roof and calls it good. We usually only stream TV and movies and used up all 50 GB in less than a week.

Bad Service with Hughes Network System. I couldnt watch Netflix, or any of the Amazon because the service was too slow. I couldnt watch videos on Facebook because service was too slow. When I asked to get it fixed they said my service for the month was used up and to make an appointment to talk to a service rep. AFTER I gave them a $10.00 deposit, then within 2 weeks they would get back to me. On top of that they installed the dish on the roof of my storage shed and ruined the roof watertight integrity. Then told me I needed to bury the cable in the ground inside a PVC pipe but I had to pay a service call to disconnect the cable to thread it through the pipe.

Do not sign up for this internet unless you plan to never view HD movies and hardly ever use your computer. They fail to tell you on signing up that the 10G is eaten up almost immediately if you view HD movies and the 50 extra free amount is only good from 2AM to 6AM to actually be usable. We were not totally informed about the limitations. This service is terrible.

Terrible internet and a scam. I called and cancelled the service and they said they were sending me a box to mail everything back to them. They cut off service and I then have a record of twelve calls made trying to get the box to mail everything back. They then billed me a full month because it took them 45 days to finally send box. When I called about the bill for one month I was informed they show I used the service for ONE day so I have to pay the entire month. Doesn't matter that I cut off service. The one day was on a Sunday and they said they could not shut off until Monday so I was charged a full month??? Their fault and I have to pay or they turn it over to collections. What a scam.

When HughesNet released their new 5G service they promote at least 25+ mbps and 3 mbps of download and upload respectively. The service is very inconsistent ranging from 35 mbps to 250 kbps during a 24-hour period. We use a speed measuring app recommended by HughesNet that monitors the speed every hour so our complaint isn't about perception of performance but on actual verifiable data. We have had Tier 4 tech service from HughesNet and onsite service from their area contractor and there is no improvement.

I purchased a property in a rural location where DSL service was capped and no other service was available. As a result, I enrolled in and attempted to use HughesNet Gen 5 internet service for a period of 4 months. I cancelled the service when a 3 Mb/s DSL came available, and paid almost $400 early termination fee. The DSL service is more reliable and provides much higher data rates. The HughesNet service has been adequate to send and receive emails, if no meaningful attachments are included, but attempts to transfer any meaningful amount of data, or to stream any video content did not exist for me.

Ok, I signed on with HughesNet June of 2014 with a two year contract... never had any issues to speak of. I had my account debited monthly since, I noticed I never received any statements or other offers from them, but was pleased with the service, so let it be. I should mention I'm disabled on a fixed income. Well last month my tablet died. I don't have money to throw around on what I'd call a luxury item... I can live without a computer. So imagine my surprise when I call HughesNet tonight to tell them to discontinue service... I told the woman, "I no longer have a computer, I completed my two year contract last June, so thank you. If I ever need internet again I will call." "Oh no," she tells me, "Well we will put your account in suspension for up to a year, because you may get another computer, and in this day and age you really can't live without one... so let's work on a payment plan."

We got into the contract with the understanding that we could stream movies on our TV. The service is too slow for our DirecTV system. Every time we try to use it we get the message that the internet service is too slow. When we call customer service they just bounced the ball around and promised to call back but they never do. The real kick in the head is it costs $400 to cancel the service. We can’t use the service but we have to pay. DON’T DO IT.

Just like most other reviews, Hughes is living up to the standards we are all complaining about! How they are able to do this sort of thing on an ongoing basis boggles the mind! I have had phone line internet service at my residence for over 20 years at around 5 mbps and rarely dropping below that regardless of the hours I utilize it. I wanted faster speeds so was convinced by hughes that they were the way to go. From the day they installed there were problems. Not connecting, slow rate, no internet at all. Called. Talked to 6 different low level people who went thru the same procedures with no results. Between approximately 6:30 pm until midnight thereabout, had as low as 345 kbps and at times, or no internet at all. Finally made it to level 4 tech support who told me they were adjusting satellite signal, and making adjustments to the combo router, modem they provided.

I had Gen 4 installed in March 2017, nothing but complaints from me. Called their support team and was upgraded to the Gen 5...even worse! My cell phone after data restrictions is faster. I've contacted the BBB. Strongly recommend everyone contact the BBB. I will take the early disconnect fee to get rid of them. Cell phone is definitely faster. The customer service department aren't capable of speaking English, hard to communicate with. Always a run around...checking from our end, nothing wrong, reset your modem, leave unplugged for 10 minutes to clear cache, you have a strong signal.

Do not sign up with this company unless you enjoy being lied to and having your money stolen. My husband called in and was told that the product we were signing up for would allow us to stream live TV, Netflix, and internet on phones and computers. HAH! Come to find out, we were only given 10gb. When we called back to cancel, they hit us with a $400 cancellation fee even though we were NOT PROVIDED THE SERVICE WE SIGNED UP FOR.

I recently contacted HughesNet and entered a contract for Satellite Internet Service for a vacation home in western NC. Soon afterwards, I was contacted by the HughesNet subcontractor (American Satellite) to schedule the installation for November 17, 2017, between the hours of 8:00 am and 11:00 am. The technician arrived at approximately 9:30 am and surveyed the area and stated the installation would not be a problem.

We got this crappy internet on a deal DirecTV was having in June 2017 which was NO CONTRACT. I spoke with Hughes Net on the phone to set up the install and again verified this was a no contract offer and the salesperson confirmed there would be no contract. Day 1, the day of the install after the tech left we had horrible connections. I called, got a load of BS from the guy on the phone saying he made some adjustments. Haha, same problem day 2, called again and got the same BS. Except this one tells me the data allotment is almost gone. It's only day 2! I upgrade that amount to the next package up. Still the same problems. We try to watch a TV show on Netflix and the connection is so slow it kicks us out or has to buffer forever and a day followed again by kicking out.

Got satellite internet in 31 Oct 2017 and was not able to use it at all. Spent several hours and luck with idiots who have the brains of an ant. Had a tech out and still had issues. Have to wait until the end of November to receive the box to take down their junk. Waste of space.

They have lied since day 1 when the monthly cost didn't match the phone quote. And they said the phone would never go out even if we used all our bought internet time (lies), as we have found this out 2 times now... And I read their announcement back to them stating “they would never shut our service completely down even if we used all our data”, well they did... No phone after my son used all the monthly data (twice this has happened). And getting the phones back in after I bought “tokens” for more data is nearly impossible. They wanted me to call them for tech service to reinstate the phones but.... Can't do that when their phone service is the ONLY service we have. And they want to charge me to send a tech out to see what's up with the phone... CRAP!!! Buyer beware!!!

I just upgraded to Gen 5 with promises of faster service. It made no difference. Ping 700 ms, upload 0.2 Mbps. Absolutely terrible. Cannot effectively use for anything. Ready to junk it all. Unfortunately, no other options.

Do not get internet with this company! The technician came out and installed internet service, but he left before even verifying if my WIFI was working. He saw that I couldn't connect to WIFI and told me that something was wrong with my phone. He did not want to take responsibility that maybe something was wrong with their service. I have had AT&T U-verse and I didn't have any problems connecting my phone to WIFI. When I called customer service, they kept transferring me. I called the same day and canceled service with them.

The technician arrived at 4:30 and left at midnight 12:00 am. By that time, we were referring to him as our adopted son. The technical issues started before he left and we were on the phone with their horrible customer service for literally hours day after day. The two times we were able to get to a manager in customer retention, we were hung up on. Both managers asked, "can I get your number, in case we're disconnected? So I can call you back". Then moments after getting our number, they hung up, never calling back. "This is their game; install the service, then charge early termination fee of over $400.00." That is their business plan in a nutshell! We have errors to prove they did not deliver BUT...because of their contract my husband signed...they get the early termination fee. Their company needs to be investigated. They are a scam; period! Interestingly, the error logs were dating Jan 1...when actually this happened in September.

This service is a BIG LIE! Very slow, buffers and spins constantly, can't watch any programming because it interrupts constantly. Games on laptops and devices are very slow. Paid a LOT of money for the biggest package and it's a waste of money. We've called the help line and you end up with someone you can barely understand and when they "check out" the system, they never find a solution. I would GLADLY take part in a class action suit to stop these people from lying to the public, taking people's money for services they don't provide but claim to and get rid of them.

Service is sketchy at best. They will do or say anything to get you to sign up... BEWARE! You will lose service in bad weather. After you have used the allocated amount of internet service, they might as well cut you off because they slow you down so much that you cannot get anything done. The "trial period" is not long enough to satisfactorily decide whether the service is a good fit for you. I laid out plainly what I was looking for when I called to check them out. The salesman just kept making a better offer until I gave in. The first month was okay, not really fast nor really slow, but workable... not exactly what I was promised, but I decided to try it a bit longer. WRONG MOVE! As soon as the trial period was up, the service got slower and slower. Calls to HughesNet would temporarily speed it up, but a day or two later it would be slower than ever.

My experience with this company was a nightmare. Changing over to Hughes Net cost me a lot of money. Paid for equipment up front. BIG MISTAKE. Almost 400 dollars. Service sucked. Slow internet. Was not ever mentioned about a 2 year contract. After 3 months fed up. Called to cancel. Charged me 370.00 will not buy back the equipment. So here we are almost 800.00 later. They took the 370.00 from my checking account without my knowledge of paying for a broken contract. Will never recommend Hughes Net to ANYONE.

This is by far the worst company I have ever seen in my life. I thought DirecTV was bad. You run out of data before you have it a week and then block your internet if you are late at with a payment. They harass you if you are online popping up their windows. They charge a fortune and I have yet to be able to watch tv from 6:30 for the rest of the night. I've had HughesNet for 2 months now and haven't seen tv at all in the evenings. Nothing will work. This is the worst company on the planet and don't even try customer service that's a huge joke.The sad part on the free trial my data never ever went down at all period but as soon as the trial was over you could almost watch it go down. I don't know how they rip folks off like they do. There has to some kind of laws against this. Sad to say I am an idiot that got screwed by them for the next two years. Bummer... BEWARE of HUGHESNET!!!

Would love for someone who has more time or resources to start a lawsuit on behalf of all of us. I'm not interested in any monetary gain but would like to him them responsible. They will not provide the quality of service I am paying for. After multiple speed test they know this and want to charge me $150 to come out to check their equipment. I've had since Feb 2015, it's been crappy and not worth the money we pay but because I work remotely I need it. It's the only service provided here in the sticks. I shouldn't have to overpay by at least 3 times more than everyone with good service. Then be lied to about the terrible service they are providing. They keep telling me I can upgrade to a new system but I have to buy out my other contract. These people!!!

We have submitted several times a death certificate and had the name changed on the account 5 years ago today. Every time we call in to make any adjustments on the account we have to send in another death certificate and go through that hassle all over again. Crazy thing is when I log on to my account online, they have the correct acct information updated, they just can't see it... but they put it there. I was on the phone with them for 45 min just to cancel the account. In the meantime they tell me that my service is up and running fine with no issues as they have ran a diagnostic on it. The system has not been hooked up for over a month, so not sure how they can tell me it’s up and running fine!

Sent by DirecTV- First we were lied to. Told a family of 4 would be fine on the pkg. Lied about speeds extremely slow, movies spun and buffered the whole time. They proceeded to tell me we will never run out of the high speed if I upgraded to bigger package. They gave me the free data so I could see the difference but still had issues even with their free offer. 15 calls (to Philippines) at this point! Well as you know we ran out rather quickly again. Though I really don’t think we used it all that quickly. The company then proceeded to tell me if I upgrade to Gen 5 all my problems would go away. Even the tech who visited the house guaranteed this!! After installation Gen 5 also a big fat lie. It never worked properly either and def not fast. After calling many times and running a speed test and troubleshooting over and over we found it's a big scam. They never can promise what they are promising.

People need to check the reviews on this internet. By far the worst I have ever had. Dropped the service and paid 175.00 to opt out. My phone service is faster than their WiFi and that’s LTE from Verizon. I cannot believe they can get away with selling this stuff. Needs to be an investigation. Wow. I’m happy I opted out!!

Had HughesNet internet services installed with my DISH because I was tired of paying high prices with my other local provider. From day 1 it's been crazy, poor connection, slow speeds. Attempted to open account on their website (needed SAN #). I pay my bill AUTO so never received it. Called toll free number, drove me crazy (All automated). They know my acct # but I can't get it because there no humans to ask, automation very limited. I had to give up, saving up money $400.00 to get rid of the service... Will pay that just to get my old provider back, they were cheap in the long run!!! DISH did say speeds are good, only problem you could have is gaming, it's all bad, only gaming I play is with my hughesnet.com. THEY WIN.

Only had Hughes Network work perfect for 1 day, then went to **! Called Customer Service to address Issue and they wanted to charge me for technical Support to verbally assist me in troubleshooting the problem. Then offered to send a tech out to my place at my expense. Hourly Labor + Travel Time. Service displays Internet Failure to Connect and if I do get service, everything buffers! After months of this, I finally decide to cancel my service with them and go with At&t U-verse. Now they offer to send a tech out for free so they can try and make it seem like I'm breaching contract so they can try and get me to pay an early termination fee. I've been paying months for services in which this company has not been providing. If there's a breach of contract, it's on their behalf! This is bad business!

Called in August to canceled my phone service. When it rains, no phone, when the wind blows, no service, etc. I thought it was canceled in August, as I was not able to dial/make a phone call. One assumes it's canceled. No, I was billed until November for this phone service and they want to charge me a termination fee of $190. My modem went out after 4 months. They wanted to bill me $10 to send me a new modem. I've had many modems and NEVER had one go out in 4 months. It also takes them > 1 week to replace a modem. Customer service???

I found this service for my mother, who lived out in the country, where her options was limited. I did an interview over the phone where they were very complimentary in trying to get me as a customer, waiving the process and set up fees and all kinds of free stuff. The bills started coming and I noticed they were higher than I initially thought we agreed on, but my mother was liking having the service. She moved and called them and they came and set the equipment up at the new address, 11 months after that she filed for divorce and moved out of town. I called them on October 22, 2017 to cancel the service and have a box sent to me to return the equipment.

Hughes Net is the worst company I have ever dealt with. In the beginning, I was told that the service allowed for streaming. This is not true. One show and the data is used up. This requires you to purchase more data at an added cost. I waited so long to be done with my contract so that I could put an end to this terrible service. My end of contract date was moved 6 times. The final time I talked to them, I was told it was up on September 27th but because It was not the end of a billing cycle it would have to wait until the end of October. So that's what we did.

We've had this service for 3 months and complained of slow speed within a few days. We called customer service and sat on hold for 20-40 minutes only to be provided a scripted resolution. This happened three times in three months. Apparently we were exhausting our monthly 20 gig plan quickly each month and Hughes downgraded our speed thereafter... if only the salesman had warned us of these data limitations. Hughes explained to us that we should manage and monitor our internet usage via MyHughes.net whenever we wanted to stream a movie and I explained that we have a life with priorities higher than monitoring MyHughes.net. We're canceling and will fight the cancellation fees, Hughes Network is a scam, beware!

This will probably be the best review you will ever read! First we were lied to about our speeds. We would told more than likely we will never run out of the high speed but if we do we will still be able to watch movies and download content. That it will go down to 10mb. Well we ran out rather quickly (ok I understand they aren’t in control of how much we use. Though I really don’t think we used it all that quickly. The 10gigs of hotspot last me a few days and they said 75gig lasted almost two weeks.) Even then it never worked too fast. After calling many times and running a speed test we found out it didn’t go down to only 10mb. But 1-2! We couldn’t do anything with that! Not even log in to our HughesNet account! We told them that was unacceptable. That we would never of went through them for service if we knew it would be that slow. We decided to cancel. They wanted to charge us $400 for an early termination fee.

DO NOT USE THIS COMPANY! The people who work for this company are a bunch of ** hats. Nothing but excuses why I have crappy service. I had Hughes Internet installed two weeks ago and had connectivity issues ever since. You would think they would have a solid business model before they take their product to the consumer. But no, their business model and subsequent service is very flawed. Do yourself a huge favor and research this company before you open your wallet to them. I didn't and I have regretted it ever since.

Only use them if you are really hard up, you are better off using cellular wireless internet. Latency is a huge problem, which I didn't know when I signed up. I was told the service could handle gaming etc., but I can't even enjoy Netflix uninterrupted. After two months I called about the inadequate service. Was told $400 termination and was talked into trying for another few months. Three months later I called again, but this time was only $350 termination fee. They tried to talked me into another three months as they said they could "tweak" something again. After paying $107 per month I wasn't going to fall into that trap again! Had I just went and canceled the first time I would be ahead by $200.

I discontinued my service with Hughes Network at the end of August. I was told that I would receive a box, so I could return the equipment. I told them to send my box to my new address, as I was moving soon and I was moving 6 hours away. I did not receive the box and had to call them twice. It had been sent to the old address. When I finally received the box, I was dismayed to find that I had to return to the previous address and climb on the roof and cut the radio receiver from the dish and send that in. I had brought the modem and wires with me when I moved, not knowing I needed the radio as well.

I was contacted by HughesNet as my office is in an area requiring wireless data. Clearwire worked fabulous but they are no more. I was told I would be blown away. Total Lie. I was also told I was eligible for a $200 rebate. Only problem after you do the paperwork and provide the required statements... they lose your submission and will not honor their offer. TOTAL SCAM. When the installer came to set up the system he drilled right through my power and blew my whole office out. I guess that's what he meant by, "I would be blown away". I am sure the installer was just a sub-contractor but I still have the hole in my wall.

This service never worked. Was extremely slow. When I canceled Service l advised them the Equipment will be returned as soon as I can get it off the roof. I am unable to climb on the roof myself. Before I can get someone to climb on the roof and retrieve it they charge my account $327 without notice. No concern for customer service after equipment installed.

I had Hughes satellite internet installed in July, 2017. A big waste of money. Whenever it rains, wind blows, sunshines, etc. it goes out. On November 4, I called about certain things they had neglected to tell me was in my contract. While talking to the tech expert I mentioned my speed was really slow. He said it would boost & when we hung up, for me to unplug it 2 min. to reboot it which I did. It did not come back on. Called back, spent 2 hours on the phone, while he tried to fix; finally said they would send a new modem.

Huge cost upfront with slow internet speeds at multiple times. Huge cost to get out of a 2 year plan. Plus you have to ship back satellite dish with cost of $100 for shipping. Complaints of slow speeds were always explained by lack of data, even at beginning of month when plenty of data was on plan. Never will use them again. Lesson learned.

Never use this company for internet purposes!!! Extremely slow speeds and when I sold my house I told them I couldn’t use them anymore because I’d be living with family until I found my next house which would probably be a year or so and they wouldn’t waive the $350 cancellation fee even though they told me when I signed up they would waive that fee if for some reason I couldn’t use them in my next house. Also after cancelling they charged me for an extra month so in total I have to pay $500. Another fee they got me for was when I had my roof replaced due to bad weather. They charged me another fee to install the equipment again even though from my understanding that was suppose to be free in that particular situation.

Please do not let Hughes con you like they did us. We live in the country (very rural) and no one will run wire to us. We fell hook, line & sinker for Hughes a few years ago and dropped them when they could not perform. Now we fell for their line again. Boy do I feel stupid. I am in real estate and need my internet to pay my bills. It was never that fast to begin with and got a lot worse as time went on. We called their support and talked to a nice man in the Philippines. After an hour on the phone he could not help us and said the techs from upstairs would be contacting us within 48 hours. Well guess what? No one ever called so we cancelled service after 5 days. We even had to pay $250. for an early termination fee- Be smart. Don't even think about using them. All their hype on their new satellite we major BS.

Horrible service, horrible speeds. Horrible experience. I tried calling for help. I tried emailing for help. I tried chatting for help. No good results. I bought through Dish which provides well. TV is not computer. Nor does Dish provide service for Hughes. Hughesnet stinks for many reasons. Avoid!

I called Hughes Network in September to see if they were able to service our rural area for internet. The salesman assured me we would get triple the speed we are currently receiving. We could get a discount if we signed up for a landline with them too. They sent a very inexperienced tech to put this UGLY pole in the ground with this HUGE satellite dish about 8 feet away from two windows on Sept. 25 2017. So that's all you see when you look out our windows! The speed of the internet was much worse than our previous provider. They promised download speeds of 20 Mbps and we consistently received 1.96 Mbps, 1.09 Mbps, 2.27 Mbps. The phone latency was horrible!

BEWARE OF THESE FRAUDS!!! This company runs the biggest scam of any internet service in business. They don't have good speed, they don't have any decent customer support. I have had to cancel the accounts and they have charged me $400 to cancel the two ranch accounts. They are complete frauds so don't think about using them... They don't care about anything you, just getting your money!!!

I was a long time Comcast customer with the Triple Play of phone, Internet and Cable. I was very satisfied with their service, however, their prices kept going up. We kept getting offers from DirecTV, so decided to look into it. The DirecTV person had me very excited about all of the channels and savings and then connected me with someone for the phone/Internet portion of service. I did not know it would be satellite, I did not know it would be horribly slow service and horrible customer service.

I was told my bill would be one thing and it would come out at a certain date, but now it is about 35.00 dollars higher, and I guess they just wanted to make the sale, I was having issues with AT&T but those issues were a walk in the park considering everything. If you are thinking about Hughesnet, my advice is RUN and don't look back. They are crooks and it the internet service isn't that great either. I hope the next 2 yrs goes by fast, as This is not for me.

Wish I would have stayed with Dishnet!!! HughesNet is super slow and sometimes doesn’t even work! I’ve called them and all they say is everything looks fine on their end! So then they tell me to restart everything and then the internet works somewhat better but then it goes right back to barely working again! Sucks! Paying for internet that doesn’t even work! I want my money back!

Hughesnet charged me $400+ dollars for equipment when they installed service. In the initial conversation with customer service, was told that I would be able to stream movies and music which was a very important factor in the selection of my service... because I have teen girls. From DAY ONE, I did not have good service and my smart tv would just buffer. I couldn't watch movies, never even watched one. Music would also buffer in the middle of songs. I complained about it twice by phone, and the only remedy Hughesnet had was to add more data and charge more...saying that would fix it.

I signed up with Hughes Network in October. I was told that they would price match an ad. I was on PCH.com and they had an ad for Hughes Net for $30 for 24 months. It didn't say how many GB or nothing. I called them and tried to get them to lower my bill. I was told that it was for a $30 discount on the highest plan. I told them that the ad was very misleading. I still couldn't get them to lower my bill. I really wish that I would have kept my DSL internet. They had better service.

We have been double billed. Reps on multiple phone calls admit it is their fault and we still cannot get this resolved with hours of phone calls... worst customer service ever. On hold for 30 minutes at a time... disgusted!!!

When ordering the package deal, TV, Internet and Phone I was asked what I used the internet for. I told the salesman that we surfed the net and used it to watch Netflix. He said that I would have no trouble streaming movies. They installed it this past week in our newly constructed home which was pre wired for any electronics we would ever need. The installer left the work area a mess and told my wife that we should cut off all of the extra wires that were included by our builder. He also had her make out a separate check made out to him personally claiming that he had to use extra wire. Although I question the extra cost, I could live with cleaning up after him, but the internet connection is really bad. While playing online games the internet loses connection and the game will shut off. It can't even stream a music video on YouTube.

I had Hughes Generation 5 installed for internet and TV service in July of 2017, as well as a phone. The installation went smoothly, however the TV never worked right afterwards, neither did the internet service. All Hughes plans claim a download speed if at least 25, make sure you do a speed test, easy to do, you will find that you are not receiving what you are paying for, ours never went above 3, and to make matters work none of the technical people are based here in the USA, they barely speak English and do not deviate from a prepared script.

DO NOT ever sign up with HughesNet internet service through satellite. This is the absolutely worst company in existence, They promise the fastest speed and great service of which never is provided. The internet was constantly out of data which is metered monthly and it affects your cell phone service and TV service as well. When I complained they offered the next package up with more data even though they told me that the initial package was adequate for our needs. Verizon told us the garbled phone reception was due to their lack of speed. In order to cancel with Hughes I had to pay a $400.00 penalty fee. Stay clear of this company.

Have had this service for 3 months, complained of slow speed and dropping connectivity within 2 weeks. Call customer service and sit on hold for 10-30 minutes only to get a scripted resolution. After 4 calls I'm told my issue is being escalated, I told them to call around 5 pm as I work so they call at 1:30. I call them back but they can't help as my issue is escalated! They are to call me back around 5, no call. I plan to see a military attorney before they can con young Marines into this scam of service.

I would have given this a negative star if I could. Do not waste your money on this company. Come to also find out they will not allow ham radio use that internet. We had to get our roof fixed after they made holes in it, and got a big runaround when it did not work. Get transferred to Mexico and Philippines and they would like you to talk in their language. You get what you pay for- cheap crappy service that makes holes in your roof!

I have never had such terrible service and customer service! We only had ‘service’ for 2 months and it sucked the entire time. Their only answers were for us to lower our quality of Netflix, YouTube, etc. Why should I have to lower my viewing experience just to use their service?! The only other suggestion was to upgrade to a higher plan. I had the 20gbs plan & they wanted me to pay more money for the 50gbs. Their solution would give us internet for a couple more days. Not a valid solution!

I already had a Vonage phone service and it worked for 1 or 2 weeks when I moved and hooked up with HughesNet. Now it will not work, so I contact HughesNet and they said it is Vonage. So I call Vonage and they said it is HughesNet. I then went to Dish which is paired with HughesNet and they said that HughesNet would be able to help me. I will disconnect as soon as I can and spread the news about HughesNet. They should not be allowed to work with people, not even animals. They need to be shut down.

ON September 9, 2017 I had Hughes Net installed in my home. Starting with the sales staff everything has been misinformation. I had specified my internet needs and was given the WRONG plan! The installation job was sloppy and service was/is slow. I gave the service until September 26, 2017 before I called customer service and asked for technical support. The CS representative was unable to help me but documented my request. When I arrived home and had the router in front of me I then called back.

Everything with this company is a nightmare! Installation was scheduled between 8 am to 12 nn, showed up at 3:30 pm. They take a credit card payment for the first month's service, to get set up, and promise (at least in my case) you will be invoiced going forward. Turns out, that is not true. They keep your credit card on file and charge your service to it each month. I find this out the hard way when I was overcharged and had to call 5 times to resolve, each time starting over & being told it would take 3-5 business days to process the refund.

Hughes promised speeds "up to 25Mbps upload speeds. Since installation, my speed averages 0.41 to 2.71MBps. I guess that - to them - meets the requirement of "up to 25Mbps". But this is not the worst of the problems with this company: Upon immediate notification that we could not watch a movie, they had us do multiple repetitive tests again and again [repetitively and again] to prove that we were not lying about the speed. pretty sure that the motivation for the length of time they take to perform these useless tests is geared to make you give up. Then - when we said the service was unusable, and we wanted our money back, they said two things: "We have no process to refund money or return equipment", " I can tell you are using the internet because you have used data."

Unfortunately we have been with Hughes for five wasted years until yesterday when we switched to Exede. I asked for a refund for the remaining month since it was only four days that our automatic payment came out and they refused to. We only got 10 GB per month for 62 bucks and their speed is only 10mbps which is another rip off so I would highly recommend going with any company other than Hughes. They are a unprofessional and a money hungry greedy company! So Hughes... I hope you read this and all the other complaints!

I would give them a zero or negative star, if I could. I purchased their 50G plan two month ago. The download speed is unstable and it was painful to watch video. The first line tech support is done by a team in India. All they do is playing a script through you, the customer. I followed their scripts many times. Sometimes they would tell to call back the next day because their system was down. Their level 4 support was much better - in terms of communication and knowledge. However, my slow internet problem was not solved after two month and many support calls. I finally gave up and asked to cancel the service and a refund on equipment. I was told that I breached the contract. No refund. And I need to pay them a penalty. HughesNet is the most horrible company I ever dealt with. Stay away from them.

They tell you it is "high speed." It is the worst company ever!!! Wish I would have found the reviews before they sucked me into a contract!!! Only 1 good review. You can tell it is an employee who wrote it!!! I live in where there is only maybe 3 providers. I should have went to 1 of the more expensive providers!!! Can't watch TV & if more than 2 of us get on the internet on TABLETS or PHONES it slows down EVEN MORE. If someone gets on a laptop it straight up kicks everybody else OFF!!! DON'T WASTE YOUR TIME or YOUR MONEY on THESE CROOKS!!!

DO NOT GET THEIR SERVICE!!! We ordered service with Hughes Net through DirecTV AT&T. I thought we would be getting AT&T service. Boy were we wrong. First day was fine. The second day service kept going in & out. Called them to see what the problem was. First they are extremely rude. Second they gave me some bull excuse that it was out because there was bad weather in Nebraska. We live on Alabama so don't see how that would affect us. So when I said "you're telling me that when they get rain my internet will go out." They said YES. Told me I should asked more questions.

Hooked up with DirecTV as a bundle and the company they gave me was HughesNet. They came and installed yesterday. Can't do much. Not much data 10. Phone just buffers most of the time while surfing the net. Poor quality. Very dissatisfied and disappointed. Called them and they tell me I have to have this historic equipment for 3 months or pay a $400 termination fee. DO NOT RECOMMEND THIS COMPANY.

I live in rural California very close to the recent fires. I do not have TV. $231.00 for the month. Why? Hughesnet will only give a household 50 gigabytes. After that you pay $3.00 per gigabyte. I have already used 10% of my allowance in one day by watching a 1 hr. news segment and looking at a couple feeds... Exceed gives you 150 gigabytes... However if you need repairs Exceed won't even call you back. No repairmen! That's why I ended up with Hughesnet.

This is by far the worst experience I have ever had with a company. I moved to a new apt. and requested Hughes to transfer my service. They were unable to make the new location work and charged me a 486.20 cancellation fee. I called to try to get a refund and after 2 hrs and four different people got hung up on. The final supervisor’s name is Gray ** and he was terrible. I would rather have no service than do business with this unethical company.

This company is the worst. Their service is terrible if you want to pay over $100 dollars for service that won't even load emails because it's so SLOW. Having no internet is better than HUGHES NET. Not to mention that two months after I canceled service with them I told them to remove my debit card from file which I was told that they did during the phone call was a lie because they charged me for another month's service. After getting a hold of a rep I requested a refund which was approved and I was told that it would take 2-5 business days. I am still waiting after nearly 2 months. They are a shady company that take advantage of people that are in areas where better Wi-Fi is not available. They provide slow data capped Wi-Fi at a high price. Beware of this company people!!!!

I have NEVER had such a horrible experience with a company in my entire life. I would never, never, NEVER recommend this company to ANYBODY! I would give this company NEGATIVE stars if I could! They took $318.00 out of my account without permission, without warning, after already cancelling my service because it is SO **! The company is **. The customer service **. So I've been arguing with them about getting my money back for a while and they are giving me the runaround and playing games. First they said they would expedite the refund and it would be in my account in a FEW days. Well it's not and still isn't. So I called, I was on the phone for over TWO HOURS with these useless customer service representatives, lost connection, got hung up on, don't know what happened. Called back, Then they told me it was processed and I should see it within TEN DAYS! That's not what they said before...

Do not get HughesNet. I was told my bill is 61.04, in the last 3 month. I have Oasis 258.64 and it still does not work. You are lied to every time you call. On top of not one person can speak English. I just paid 100.02 I still do not have internet. Unreal.

I switched to HughesNet to save money since I'm on a below poverty SSDI income, only to find out that my magicJack phone system which works with the internet, does not work with their system, and they never informed me of that fact, so, therefore, I had to sign up for their 2 year contract for their phone system. Received it today, 10/18/17 and once more have been on the chat and calling them ALL DAY LONG.

I feel that this company takes advantage of those in the country setting since we have so little other options. Our monthly rate is so exorbitant in compared to the channel selection and quality of service.

I had Hughes Net installed 2 years ago. The tech placed the satellite on my roof. Since the installation, I have a huge amount of water damage to my roof and the ceiling of my house. Every time it rains I have a puddle on my floor. When I called them to see what could be done they told me I could pay 125 dollars to have a tech come and relocate the satellite. They only have a warranty that last 1 month after installation so I will now be responsible for the thousands of dollars in repair. Not to mention. I have never been satisfied with internet that only works part of the time.

I signed up for HughesNet (HN) about two years ago. They told me that I would receive good internet with the ability to live stream movies. This was never the case. It would take hours to download a movie, and the internet was very spotty. I often could not use the internet at all, and it could not handle two people on the internet at the same time. I had to use my phone's hotspot to do online homework, or if another person wanted to check something even basic. I called HN and they refused to reduce my remaining payments. If you are considering using their service, I would just recommend throwing your money in the garbage, as it would be less frustrating.

I am so dissatisfied with the installation service of Hughes or whatever facility does service for them in the Central Midwest area of Missouri, mainly zip code area 64730. I just don't understand why it took 4 different techs, to get one to get the job done. If it was not for the fact that I am 100% disabled and home every day, I would have never got my service done. Your organization has got to get a handle on the service wait time. You tell a person you will be here inside of a 4 hour window. This causes an individual to have to take off of work to meet you. Then there are always 3 or four excuses why you can't do it.

My mom did a review few days ago and called Alabama Public Services Commission to complain for HughesNet taking money out and the lady is really nice. She told my mom it's out of her jurisdiction but to call the president number to HughesNet or call an attorney. She gave us both and my mom call the big boss of HughesNet first and the guy listened. He spoke English and actually wanted to help. He told my mom that was so wrong and got my mom most of her money back. To everyone call this number to speak with the big boss. It's 1-866-636-**. The guy was awesome and thank you. All we wanted was fair and he provided that so please call this number.

I have been with HughesNet for about 3 months now. I live in the country and actually believed their line of BS about high speeds and dependability. It's been a horror story from day one. I have upgraded every conceivable thing to make it work better (or work at all really), I spent the first 4 weeks on the phone with Customer Service every single day. (Yes, EVERY. SINGLE. DAY.) I pay for the biggest data package "Huge Lie Net" sells, bought a new FireTV box, new cables and a new TV. I turn off my computer before trying to watch. I even turn my cell phone off so that neither of those devices are "sharing" data that my TV apparently needs in order to get any sort of picture that is not 80% pixelated. It freezes. It stalls. It shuts down and asks if I want to "watch later" because my "speed is not high enough" to function. EVERY. SINGLE. NIGHT.

I moved to SC in March this year. As a cable provider we had DirecTV and the only internet provider was HughesNet. No other choice. The worst company in the world... my Gen 5 speed was 2.4 mbps at its fastest for $74/month. I've never paid so much money for internet in my whole life yet alone for not providing... Their own employees said that I should change provider because they are not good... After 6 months of back and forth and tons of speed tests later I switched to a better company and I finally have great internet speed. Don't use HughesNet if you have another choice!!!

Once again Hughes Network has cost me money. After reviewing my bill online, which said did on 18 of month, they tried to deduct more money out of my account. On the 8th of this month. I was never told that I would have to enroll in auto pay. Just said when I asked why they needed my debit card, that it needed to be on file, They lied and are misleading people.

I had Hughes Net installed on the 9th, called back on the 12th since I had about 5 minutes of internet since it was installed. They said they could not disconnect until I called a number and spoke to them first. This went on for 30 days so that the contract would be set - then they wanted $400 to disconnect - scam! It was installed in June - it is now October and we've had about a total of 2 weeks of accessible internet. Please, please research internet in your area and find a local service for the ones in rural areas. Hughes has horrible customer service, horrible internet service, and they scam their customers in order to get the $400 disconnect fee. Truly pathetic that this is how they choose to do business!

I had the opportunity to work from home, but my employer required upload speed of 1 Megabyte or more. My provider at the time could not guarantee that, and my only option was satellite. I contacted HughesNet because they were the only provider in my area. I was told that I could have upload of 3 Megabytes with no problem. After moving all my equipment home, I found the speeds were not even 1MB, and after several frustrating calls, no resolution. My employer was having the same issues reported by over 30 employees that had gone with this provider. We do not all live in the same area, so it isn't environmental interference. Finally, I was told I could not continue with the current situation, and would need to return to the office, a 45-minute drive away.

When I got Hughesnet a few months ago it never lived up to its billing. First week was out of data, added more then next month still speed issues. Called was hung up on called back same thing. So I changed plan to a higher plan 2 weeks later out again. Gave up on calling as felt they don’t care. Changed to a higher plan now I’m at 30gb for 129.00 month. Fed up with service so I called today 10/10/17 to find out I have a voice service which I never asked for. Told them to cancel that was told would be 170 to cancel. I told him I didn’t ask for that and never used said, “Let me look.”

I do not know how anyone working for this horrible company can sleep at night. They lie and cheat their customers and deceive people into joining them. I signed up, had no idea nor was it ever discussed about any contract. I called multiple times from day 1 regarding my bill as every time I turned around they were hitting my bank account anywhere from $1 to $98 throughout the month. I called them repeatedly to take my checking info off of their computers and DO NOT SAVE MY PERSONAL DATA. This went on for 6 months. I finally called them up and said, "I have had enough". I am terminating my service with you and please send me a box to return you JUNK in. Your customer service is horrible and your ethics are in the toilet.

We decided to bite the bullet to finally try HughesNet for at least the 30 days – we knew about the poor reviews and general shady reputation they had, but living in the middle of nowhere where your fastest available ISP only provides 1.5mbps makes you desperate. Luckily, we went in properly skeptical, because now we’ll be able to get out in time before they loop us into a 2 year contract – I’d suggest the same to anyone else wanting to try it, and watch carefully to revoke your service before that 29th day mark hits if you get trapped with the same crappy service we’ve gotten.

We moved to a very rural area and HughesNet was our only option (never had heard of them before). Their service is not that bad, however, you do not have unlimited data usage. I do a lot of research and I find that I have to buy extra data each month.

GEN 5 - I signed up with this worthless Company and it’s the biggest mistake of my life. First they promise 20 Gig is most popular and great for a small family. LIE, then When you call in after 20 days free they tell you to unplug it to save data. Well I have DirecTV and only have two iPhones and it sucked my DATA out in two weeks. Now they won't return my calls or answer me. I have instructed my Bank not to let them Auto deduct money till they remove this crap from my home. They put the dish on my roof with Lag bolts and holes in my Vinyl Siding. They said I signed off, Yes because the Tech was as friendly as a Shoe and couldn't answer my questions. I also gave them a one Star on the survey.