HughesNet Reviews

We had the service for 2 years. We could never get it to work. Dial up is faster than this service. Customer support... Haha what support. It's a freaking joke. They are completely untrustworthy and uncaring about their customers. No one knows what they are doing and they lie repetitively. They change regulations every time you call with a problem. They took out of my account because someone there did not cut the service off when I asked them to. So I called to get a refund. Then they only wanted to refund part of the money they took. So I had to get ugly about that with them. Several people later I was finally about to get a hold of someone that would admit the mistake and fix it. Then I was told it would take 5 days for the money to be refund back to my account.

I used to be able to get ATT U-Verse for HALF this price! Now, I am STUCK with paying HughesNet DOUBLE the price for NOT EVEN HALF the speed!!! With ATT U-Verse, I was paying about $45 a month and I could get (generally) OVER 600 kbps!!! NOW... I am paying $80 a month and cannot even get ONE HUNDRED kbps!!! I HATE THIS ** AND I CANNOT AFFORD IT!!! AND... I am locked into a 2-year contract!!! WHEN is SOMETHING going to be done about these lousy monopolies these cos. have on us???

I moved to the country and needed internet service. I ended getting service through HughesNet. This company and service is an absolute joke. I have had nothing but problems with them. They claim their service can even work through a hurricane (obviously there is no proof since you tend to lose power during a hurricane) but I swear a cloud passes overhead and my service cuts out. I pay a fortune for their service, since I got what they claim is their best, and I can even run more than one device at a time. If I have 2 laptops going in my house at the same time they both get kicked off and show I have no service. THAT'S WHAT THE BEST, MOST EXPENSIVE THEY HAVE GETS ME. We shouldn't have to wait turns to use the internet. I had faster better service when I had dial up.

I have Hughes Net Gen 4 and it has been my best option for my area. Phone lines have been abandoned and will never be upgraded as everyone has gone wireless. Wireless Internet is sketchy as not all services reach my home. You can blow through 10 gigs before you know it but be upgrading to 30 gig + 50 more after 2 pm. It's a Hundred bucks a month but went with free digital TV antenna on roof off eBay.

On April 8th, our supposedly high speed internet (HughesNet) with a connection speed of 5mbps was installed. We couldn't be happier cause we live in a rural area with limited options to choose from for our internet provider. After one day of super slow internet, I wasn't happy, but thought we should give it time, but it never got better. 5 days after, we called HughesNet only to be told that in 5 days Gen5 would be launched and we could upgrade and enjoy faster internet speed. We had just gotten installed 5 days prior and no one mentioned Gen5. In fact, the rep I spoke to kept reassuring me of how HughesNet was the number 1 satellite provider and how the package we had chosen was the best for utmost speed. We were promised 5mbps connection speed but have only had 0.07mbps as our best speed ever. I hung up after no help cause we were supposed to wait for Gen5 because the Gen4 was old according to one of their reps.

We have tried for almost a year to get a technician BACK to our home to correctly install our satellite. HughesNet has put us off to the point they now say our warranty is expired and it will cost us at a minimum the cost of a technician visit. We have called, emailed, snail mailed until we are exhausted. After 63 minutes, 2 call backs after being dropped and 3 tiers of customer service technicians, we have an appointment in 72 hours at no charge to correct the first technician's issue. Wow! I only had to threaten dropping service, Attorney General, and Better Business Bureau to get to that appointment. If I had any other choice, I would take it but I live in such a remote area, there is no other viable choices. Be careful when dealing with them. Read everything you are asked to sign and ask that it be clearly explained to you. They are notorious for 'sign here' and not explaining. If you have other viable options, use them. I would.

Went online to pay my bill. The pay online is a horrible tool. After receiving my confirmation number which showed I made a 100.00 payment. I pulled up my bank account information 2 days later and found out they pulled out another 100.00 on top of what I had already paid which I did not authorize. I called HughesNet immediately and I told them I did not authorize the other 100.00. They declined to give me my refund. After about 10 calls to account management I still got nowhere. So now I'm going to be overdrawn at my bank. With no money for groceries. They are horrible. I said I wanted to cancel with them and they said, "We can't cancel" without me paying the penalty. So I am stuck. I hate them and I will never recommend them to anyone.

We have had Hughes Net for two months now and have had problems with them since day one. We have a few things that are hooked up to our internet and they keep telling us we used up all data in one day. We pay over $200 and can't use it!!! Nothing loads. Everything is super slow!!! I have yelled and yelled at the people for Hughes Net and they can't do anything about it!!! So annoyed and frustrated.

I have had Hughes for about 15 months and it is horrible, maybe 2 days a week it may work decent, most of the time it is so slow that may as well have dial-up - have called them probably about 15 times about the speed, losing the internet entirely and their answer is almost always the same, my computer is screwed up or my modem is no good - finally fed up with it and am going to talk to AT&T tomorrow about maybe getting wifi with them and unlimited high speed.

HughesNet. This service is a complete disaster. After one year of constant complaints that HughesNet did not work well with DirecTV (actually DirecTV recommended HughesNet) I paid the two hundred dollar penalty just to be done with HughesNet. Switched to Verizon internet (at half the price) and all works well now. But poor performance is not really the issue.

HughesNet is by far the worse service I have ever had. English speaking foreigners for reps with a heavy accent to the point you cannot understand them. Internet service is extremely slow, videos constantly buffering, can't watch on demand TV on DirecTV. The list goes on and on, cancel them. For 400.00 they will cancel you. They don't tell you that you have Data limits. Although they don't charge for overage, the internet gets worse. They said you need to upgrade for more money of course. It should at least work properly in the first place. Never again. Don't waste your hard earned money for this useless service.

Please take this warning. Stay away from Hughes Net. Use your cell provider hotspot if you must. I was a Hughes Net customer and had horrible service but learned to live with it, but had a two year contract. So when I had to move a year into the contract we were fully planning to move our services. When the tech came out he informed me that he could not install without causing damage to a neighbor's roof. Well that was not acceptable so he told me he would cancel our service and called his supervisor to confirm we would not be liable. Later that day we receive an email stating "Sorry we are losing you as a customer".

I was a customer of HughesNet's rural internet service for nearly a year. It was the worst internet service I've ever had. It was markedly slower than 1990's dial-up. Most days it was so slow that online pages would time out before coming up. (FYI: I would not have been able to submit this review if I was still using HughesNet.) When I called to cancel my service, I had to go through 4 service agents all trying to sell me an upgrade before I was finally able to cancel. Then I had to agree to pay $250 for cancelling my 'service' early. One of the agents told me that they would have been able to waive the early termination fee if I had complained more often by phone, rather than only once in awhile via online customer service satisfaction surveys. I now have a new, local provider and wonderful service.

Had service installed Dec 2016, then service call in January because it would not support our wireless security system and electronics. Called to cancel Feb 2017 and returned all the equipment. Directv and our security company both verified their service could not support our internet requirements and now their collection company Allied Enterprises is calling me on my job saying I have been turned over to collections for $353.68. I never received a final bill after my equipment was returned, no response from the correspondence stating my security system was unable to connect due to their service.

Do No Use Hughes Net!! I recently moved to a rural area where satellite internet is my only option. I am sure this would be great if I was a customer of a professional American run and operated company. I can relate to the other reviews... Here's my story. After moving in I contacted Hughes Net for Internet services. Prior to the technician due date to set up services I called back and wanted to Add home phone, after realizing I have Zero cell signal. NOPE! Too late, the fake English speaker tells me I have to request this. After I get internet service they cannot add services. HUH???

Since the first phone call to activate service... the installation guy did over 1000 dollars damage to my new yard by getting stuck and having to have a tow truck pull him out. I told him not to but he insisted that he does this every day and knows it cold enough to drive on, then to find out they are independents and not HughesNet's problem. Our internet service is so slow and every time I call it's 45 mins of test this and that, and all of a sudden I get disconnected! It's happened six times and no one can get me back to who I was talking to! Well tonight after 90 mins total and three calls I told them to come get their equipment and get out!!

My son got this service for our lake place. Sold the lake place and they wouldn't let him cancel. Terrible service. He paid to move the service to new house. Service too slow to load movies and can't cancel without paying a huge cancellation fee. Paying for terrible service and customer service. Was told $40 per month and over $100 per month almost $500 to cancel! Telephone service has never worked. DO YOUR HOMEWORK BEFORE ORDERING. LAST RESORT ONLY!

Worst internet service EVER. Poor customer service. We pay $150/month and cannot even stream Netflix. Using our cell phones and laptop for intermittent usage in the evenings and we use up all of our allotted bandwidth within the first 3-4 days of each month. We keep calling and they tell us that they will bump us up to a faster speed but they never do. I have asked for a technician to come out and adjust the dish and check the signal, but no one ever shows up. Very dissatisfied. We will be dropping service as soon as our contract is up.

Horrible is all I can say. I am not the angry type and in fact, I am very tolerant but Hughes Net is a predatory and IMO, fraudulent internet service provider that I do not wish on my enemy. It's a curse that can break up your marriage. Very, very, very bad service. If they say 10, they probably mean 0.10. If they say up, look down. Only thing you can do with their prehistoric devices they put in your house is download an update over 4 days. And that is fast to them. A little wind and your internet is out. You are better off with a DSL and a 1940 landline. I was with them for 1 year plus. I had no choice but to go through the pain. Only to find out when I wanted to cancel that they had newer equipment. The guy I spoke with after a 30-minute hold tried to lure me into staying by telling me they are newer equipment.

First, let it be known that I called HughesNet Customer Service on numerous occasions about the one main issue: My 10 gigs of data quite literally drained at an impossibly high rate, which even Customer Support attested to as abnormal, yet we could find no reason for it. Another contributing factor of my exasperation: Nine times out of ten the person I was attempting to converse with was not a native-English speaker (from the Philippines? India?), and it was EXTREMELY difficult and frustrating to understand what they were saying to me, and also to get them to understand the reason for my calls. Sometimes I had to ask them to spell words they were mispronouncing.

My name's Adam and I'm 24. I'm your average person nowadays who browses Facebook, watches Youtube, and occasionally streams media (WWE Network in my case.) It is just.. so bad. Like it's all I can get out here but it runs so slow. So let me bullet point things to explain concisely WHY it's so bad.

Horrible customer service, not even installed yet! I contacted Hughes for internet service 2 months ago. The first time the installer came to my home, after taking a 1/2 day off work because I can't get a commitment window of less than 3 hours, I was told that I won't be able to VPN using G4 Equipment that the sales person on the phone oversold me. No worries in a few weeks G5 was coming out, just call, cancel this order and ask for the upgrade. I wait 3 weeks, call again, ask for the upgrade, told how much better I will like it. Another half day off work, 20 minutes after the installers were scheduled I receive a call that my order still shows the old equipment and they knew I wanted the new equipment. I need to call and cancel again and set up a new time for another 3 weeks out.

I wish I had read a number of these reviews before I ever signed up with this service. I used them successfully for 3 years and signed a paper that they could take the payments out of my account. Big mistake. This was a summer home (in the boonies of WV) and there was only one other company as their competition. I was a very good customer. All my payments were on time, etc. I cancelled about 6 months ago as I was selling the home, and they sent me a box to mail their parts to them. They didn't mention any outside parts. I did and they put me with a collection agency for the outside parts. After I had moved from the state all I had was phone communication. After much talking one of their people agreed to send someone for the stuff and take everything off the collection.

I signed up with HughesNet hoping to get the fast download speeds they advertised. Just two months into the service I lost service and was told I would have to pay to have someone come out, even though I purchased the warranty. They told me they would waive the fee and a tech came out. I got my internet back, but at very SLOW speeds... 3-6 Mbps. I called them and was told I had to do a speed test, which I did... very slow. I called them again since I didn't hear back and was told I had to do a speed test again... slow speed and I was on the phone with them for over an hour. I was told they would call me back.

We ordered Hughes Net internet service in December 2016. Unfortunately, we live in a rural area and the service never worked properly. After just a few days they said that we had already reached our data limit but they assured us that all would be fine because we could just use our internet in the middle of the night during off peak hours. That would've been a great solution except for the fact that my husband and I both have day jobs and our children are in school so they aren't allowed to surf the web at 3 am.

Do not use this service. Very expensive. Bad customer service. I had to pay 3 years of bad service because I signed a contract I couldn't get out of without paying a large cancellation fee. Finally I'm free of their service. They were very rude when I disconnected my service. Hopefully anyone that thinks of getting this service reads all the complaints first. I wish I would have.

Me and my girlfriend currently have HughesNet service and are very displeased with our current standard package. The high speed internet they say they sell is very falsified and is complete garbage. You cannot watch videos and it takes very long to load all pages for $80 dollars a month and an allowance for your internet time. The company has horrible customer service. The tech that installed our satellite said they will be getting new satellites that run 20Mbps of speed standard. As of April whatever of 2017 no price change each month to go from 5Mbps what we have to the 20.

Hughes Net is a horrible, money-hungry company. I've had trouble with them since day one, they missed my installation appointment. They do not care about their customers, with one exception, they are available 24/7 to "understand your concerns." Their internet doesn't work half the time or it's super slow. If you call them every three months they will give you "credit" so you pay a cheaper monthly fee but then it goes right back up until you call again.

So I Had two Bad experiences and thought by now they got it right. Nope. It is the fact that we are not wanting a bad report to be put against us on our credit that we even consider not ignoring these people and pay the price. I am in country and Verizon was running over 400 a month most of all for the internet portion of my bill. So when I heard that Gen four was all about the fix they needed I bit into it. Knowing the sales team would wine and dine for my business I was sure to confirm download speeds and cost and thought I got the best based on the conversation. So I paid upfront for the dish for the third time. Set the install day and there it was the new Gen 4.

I live in a rural area where satellite Internet is about the only option for home Internet service. I decided to try Hughes Net, so I went on their website, entered my zip code and was attracted by the advertisement for their first time customer prime plus package for 24 months at $49.99 (+2.75 tax). I had service installed on 05/27/2015. They want to automatically debit your credit card or bank account for your monthly payments. If you want a paper bill, they will charge you an extra $5/month. This was a bit of a red flag for me. I usually don't trust auto pay options and it makes it much harder to handle any billing discrepancies. But I ended up allowing them to auto charge my credit card. As far a billing goes, everything was fine until 09/2015. I checked my credit card statement and they charged me $59.99 for my service.

I call to complain a few days after receiving Hughes Net services. The services are complete garbage. They begged me to another month trial. I agreed. I went out and purchased another router in what was recommended. My trial ended on the 18th of March. I called today to end services. The phone hangs up. I call back a second time. The rep hangs up again. I wasn't irate nor mean. Now it the 3rd time I begin recording them. It took a total of 6 times to get a cancellation. One of the reps gonna tell me she couldn't locate my account after I mention Canceling my services. Apparently this is their business practices. Why would you put any human through this. Shameful.

Tony and I got Hughes Net because according to their commercials they are suppose to be so reliable and affordable. On March first our month started. On March 4th they said we used all our data for the month!! We have made numerous calls to them in the 2 months we had their service and each time they blamed our equipment and suggested we go buy all new equipment. The equipment we had was already new!! We finally told them to cancel our service because they did not deliver on their end of the deal. We also told them to cease auto drafts. They did. But hit our bank account for nearly 400 dollars first. Then told us we have to take all the equipment down and ship it to them. WHAT??? I wish we could give them 0 stars. I cannot express enough... STAY AWAY FROM HUGHES NET!!

I thought I'd try Hughes Network Systems and it was a terrible experience. I was told that I would be able to surf the internet, stream movies, etc. and if it didn't work that I could cancel my order and get my money back. When they came out to install it, the technician could only get a weak signal and the internet was super slow or not even working at all in some cases. I did not sign off on the order that it was working satisfactory and the technician told me to just try it for a couple of days and if it didn't get better that I could cancel my order. Two days later I canceled the order but was shocked to find out that I wouldn't be getting all of my money back. Hughes Net informed me that the 'activation' fee is not refundable. I explained to them that the service was not working properly and I was just trying it out but it did not seem to matter to them.

We were assured by Dish Network/HughesNet that we could watch movies, live stream, play games on playstation with no problem. We couldn't do any of that. We called twice to complain, the 2nd call they had my husband on the phone for an hour and half running test. Test proved our internet was not working. We were told technical support would call us within 48 hours. 3 weeks went by, never called us back so I unplugged their system, changed my bank card and called another internet service. When I called to shut the Hughes net off, they were rude and told me I still had to pay an early termination fee. I just received a $780 bill from a collector. I sent all their equipment back. These people will not get a penny out of me for a service we never received. My only mistake was not reading the reviews first.

After researching my options I decided to sign up for HughesNet. I spoke with one of their representatives and he was telling me I had signal in my area and telling me about by speed and how far the data would get me with what I was doing. After just 1 day with HughesNet it was evident that that was all just a load of **. I had better speeds hot spotting off of my phone. I cancelled after 1 day. I had to pay for installation, and a month of service. Sent the equipment back and found out I forgot the radio off the dish. Then they charge me another $200. Over $400 for 1 day of horrible service. I would recommend a hotspot on a cell phone way over HughesNet. Don't let them con you too!!

Slow if it is working. Also if you think that all you will need to return at the end of the contract is the modem you are mistaken. They make you climb on the roof for one tiny piece of the dish. Failure to do so costs 200 dollars. They know a lot of the customers won't do this so they collect big. I am going on my roof if I have to grow wings and fly before I give such a crap company one more cent of my money.

You read lots of reviews about HughesNet and seems to be a lot of negative reviews so it makes it hard to make a decision if you should try it or not. I had a hard time wanting to go to them for internet after reading the review but I took my chances. I've had them for about a month and I stream videos and do all your common networking stuff and it seems to be a good fit at the point. I'm a dad of four so we it's used with plenty devices running at the same time and I've only had one little stall (few seconds) while watching a video on my Netflix account. If you live in a rural area I'd recommend you to try them out.

I called and talked to 2 different people to see about internet service. The first one only told me what she wanted to tell me. She did not answer my questions or take any of the information that I was trying to tell her and use it to answer the questions. The 2nd time I called, I spoke to a man and he was nice enough at first, but then he said that I said that we did not have cable service available (I did not say that) and that if I had told him that I had cable service available, he would have told me to go that direction. He treated me as if I was stupid. If you are looking for internet service, I would not recommend these guys. In fact, I would suggest that you use anyone but Hughes Net! They have horrible customer service.

Cancelled service with HughesNet 3 months ago and they continue to make unauthorized debit charges to our account. They tell us that we never cancelled our service when indeed we paid the cancellation fee. My husband has also reported them to the BBB and because in doing so they agreed to have us pay half the cancellation fee and now they have continuously charged our account. Not only have we removed our account number with them, they are trying to tell us we never cancelled our service! Horrible company!!!

I don't know where to begin as there are so many problems with them. Firstly, they are about 70% more expensive than the better providers. Okay. So it wasn't until the installer arrived that they told me some important things that I would have liked to know beforehand such as you cannot use a fax machine with satellite, and whenever it rains even without wind, the phones go out and internet goes out. No matter how much data I bought it was never enough to even upload one 15 minute video and watching videos even in SD was limited to about 2 per month with their most expensive plan. The first month was great. Then the second month about 5 days after my cycle began (each time you are billed for the month you get new data. After 5 days I couldn't do anything even watch a 5 minute video.

I gotten HughesNet service installed in my home on January 2nd 2017 and had their services removed on January 20th 2017. Internet was really slow and they never did get my phone working. They billed me this month in March for $41.33 and I haven't had their service over a month now. They told me they was going to give me back my $69.93 cause that's what I paid for them to install my service. I haven't gotten that back and they billed me this month for no good reason at all. They owe me now $111.26. Honestly they should pay me for the $1,000.00 I lost in the month of January in the stock market due to them not getting my phone working. All together I lost $1,111.26 cause of this company not holding up to their end of the deal. They refusing to make it right with me.

First of all I ordered video service only. It's in my name only. I'm only one who can make changes to my account. Well day of install I wasn't home my husband was. Another tech talked him into getting internet service. When I came home. I said Hughes net internet sucks heard nothing but horror stories. So I called to have it removed because I didn't order it. They told me if I cancelled I would be charged the early termination fee even though was the same day. So I tried to work with it.

We have only had service with Hughes Net for a month now. Our Data renewed on the 1st, so we watched some Netflix on the 1st, maybe a few hours (I should mention that we just got Hughes Net last month and we got it on the 1st of February and our Data lasted almost the whole month). Anyway yesterday on the 2nd we couldn't watch any Netflix at all. We didn't watch any today either because it was messing up. My husband called customer service and they said that we've already used all of our Data for March. We paid our bill in full, actually they take the money out of our account so I know that there is no problem with the bill. But I know that there is no way we used all of our Data.

HughesNet internet service is lousy and completely unsatisfactory. I have made several calls about lack of service or slow service. They sent a technician to install, the technician is a third party salesperson who sells a router. Then when service is less than standard they say it's because of the router. To check the delays one needs a computer, a laptop or tablet won't work. I am screwed. Locked into a contract for two years! I would not recommend HughesNet to my worst enemy! It's too bad for me. I have to pay for a service that is slow or not working at all.

I had Hughes Net for two years and was completely disappointed. Horrible customer's service, high prices, slow internet and charged my account twice by mistake then it takes 30 min plus on the phone trying to get them to fix their mistake. Horrible, horrible company. No.

I was expecting service as they advertise on commercials and ads. I have come to realize it's false advertising. It is not fast internet speeds. It is not an American based call center. I pay out the Ying yang for less than 1mbps when I'm supposed to be getting 10mbps. It's been like this since day one. I have spent several hours of my time over the past 7 months with technical support to try and solve the issue. But to no avail it's still extremely slow. I loathe my decision to even give this company my money. Current weather - sunny blue sky, no wind. Current speed 134 kbps. THATS NOT EVEN A FULL MB!

My experience with Hughes has been absolutely awful! It literally gets to the point of where I can't load the google homepage, not kidding! We've had technicians out here, talked time and time again over the phone, to absolutely no avail. Technicians have no idea what they are doing and just make some random bull up. We switched from Dish, and let me tell you Dish was WAYYY better! This service costs a lot more, a waste of money if you ask me. We don't stream, don't even watch YouTube, our internet is used for simple things like shopping and surfing the web, and little social media. If I could rate them 0 stars I definitely would! Bottom line, don't waste your time and money.

If I could give them zero stars I would. I cannot stress enough how much you should NOT get their service. High fees, slow internet if you even get any at all, customer service is scripted and they basically could care less. When they install they forget to tell you that you have to go buy equipment from Walmart or other retailer, costing you another $120. Then if you cancel before 2 years you get charged a few hundred dollars and they expect you to climb up on your roof and remove the satellite and radio transmitter and ship it back. If it is damaged upon removal you will be charged another $300. I'm sure they tell everyone that the equipment is damaged once they receive it whether it is or not. Complete ripoff and the worst company I've ever dealt with. STAY AWAY!!!

Contacted HughesNet, via telephone, for Telephone and Internet service February 2, 2015. Installation done on 2/5/2015. Was told that during the first 30 days, I had "Right of Rescission" and could cancel service without obligation during that 30 day period. Service appeared to work, speed NOT what they had promised! Watched either Netflix or Hulu movies almost every night. Download speed not capped during first 30 days. March 10, 2015, ran out of monthly allotment of data speed. Called customer service (they have nerve enough to call it customer service), sales person convinced me to purchase an increase in data (bad move). March 20, 2015, ran out of data, again. HughesNet claims that I have too many devices using data. Cancelled Hulu account. April, 2015, cancelled Netflix account, severed internet connection to TV.

I would give a zero rating if I could. Service absolutely terrible, all areas. Signal terrible, customer service terrible, etc. Within two weeks of contract our gigs were used up and I called to complain. They gave me two free gigs which didn't last long with a family of six. Called again, on hold for another 30+ minutes, then someone comes on other end who I cannot understand. Finally have had it after complaints up to half a dozen times. We tried to terminate and fees are through the roof. On phone today with 3 different calls for a total, one they hung up for one hour and forty five minutes. We canceled. Do not get suckered in to this company. We are changing today, our bill will rise a little but our friends, neighbors are very pleased with service from one we are switching to. Hughes Net, you're terrible! You should be ashamed of yourself.

We have had Hughes Net internet service for over 6 years! Only because we cannot get any other internet service where we live. We started with 5 GB of data which was all we needed and we had data left over. Then after a couple of years it wasn't enough. So we upped our data to 10 GB a month. That lasted a couple of years and suddenly that wasn't enough data so they wanted to add more again. I repeatedly called Hughes Net and asked why we were using so much data? All we do on one desktop and one tablet is check email and play Candy Crush! They told me we had a device that was using all of the data. That we were watching YouTube which was impossible because it continually buffers. Or our phones were eating the data! We don't own smart phones! The internet is so slow that it takes minutes to load if at all.

This was the worst experience I've ever had with any service provider. It's nothing but a scam. It all started when the installer came to my house, mounted the dish on my porch post, ran the cable across my porch then straight into my house. First month's bill was 100 bucks then went up, then I called and they dropped it to 71 dollars a month. By the way I am 45 years old, and not a gamer, but somehow I was always running out of data. Well one year to the date I called to cancel, they said it was for two years. Two months ago I get a box out of the blue to send my stuff back, now I just received a letter my account was turned over to Collections and they been taking this money out of my acct every month. I will tell everyone I know about the service I received dealing with these crooks.

This has got to the worst internet company EVER!!! Customer NO-SERVICE is what it should be called!! Half of the time we can't even get on the internet, all they want you to do is pay for more NO-Service and get the same results! Called to change the pay date of my service, they did it for 2 months. Now it's back to the original date! Said they could do it but it would have to be prorated for the 2 extra days! Even 1 extra day! And getting them to tell you what you have to do to cancel their rotten service is like pulling TEETH!!! Do not sign up for rotten service! And you can't even speak to anyone here in the United States!

I live out of town limits. After seeing ad continuously on TV about HUGHES NET I called & started the Standard Package with Satellite. Upon finally getting tech another cost came in with modem. After 1st month still couldn't even download a Facebook picture. Continued to call & complain. USELESS. Never able to use 3 months in constant calls to complain. Canceled. Told no authorization to charge my acct. They refused to credit me 3 months of my 98 dollar charge & before I could hang up they had charged my card 380.00 for rest of contract. Then box shows up Feb 20th to send Internet box back. On Feb 22nd they charged me 317.00 for their box!! I don't know other than to complain & talk to my bank about trying to get my UNAUTHORIZED CHARGES back on my Account. If you are reading this. DO NOT GET HUGHES NET. FEELS LIKE HUGE SCAM!

Stay Away From Hughes Net they're liars! They lied about what we could do with service, they lied about the speed, they lied about the cost! They want you to buy tokens for more data. We can hardly do anything. They want you to use the service during their nonpeak hours. I'm basically paying for the equipment they installed on the house. Can't pay bills, do homework and forget about movies. Currently trying to get out of the contract and get a different service provider but options are limited.

I had HughesNet installed several months ago and it has worked extremely slow, like dial-up, or it doesn't work at all. The company has never sent a technician out to fix the system. But they still want their $70 a month and threaten collections. They want $250 to disconnect. Two year contract that I never signed. They claim electronic signature at sign up. I didn't see it. Major rip-off and extortion against my credit report. DO NOT USE THIS PROVIDER.

I was charged for 15 months on a credit card for service I did not have. I moved and after 6 months, they started charging my account. Instead of charging a cancellation fee, they charged me monthly when they knew that I never had them come to set up the service at my new home. I waited on the phone for over 30 minutes to talk to a person. Their response was too bad. Very deceitful and extremely difficult to find a human to talk to. They are extremely deceitful and took advantage of me. I feel violated and extremely disappointed in their lack of integrity and understanding. Horrible company!

This service is a total rip-off. Their service is slow, and not what's promised in terms of speed. It's like having dial-up from the early 2000's. You won't be able to download quickly; surf the web, or do the things expected from the internet of 2017. STAY AWAY FROM THIS COMPANY!!!

Hughes Net is a very dishonest company. It's the worst company I have ever dealt with. They lack integrity, they lie all the time and all they do is try to upsell to a more expensive product which does not work. The bottom line is that their internet does not work. You CANNOT stream videos, or even (a lot of the time) load emails. They will do anything to lie about their services offered.

When I signed up for HughesNet they offered me a $10 per month discount for signing a two year contract. The first billing did not include the discount. I had to call and complain several times to get the contracted discount. They did the same thing again 3 months out of the next 7 and made it more difficult to reach a human. Last month they did it again. I canceled my credit card and tried to reach a human supervisor (Their robot kept telling me I didn't exist) that would help me, to no avail.

I only went with HughesNet because it was my only option. Anyone going into a contract needs to know that they make you agree to a four year contract for $400 and only knock off about $5 a month. Also the amount of data you have (i.e., I was told I would have ~55 GB a month) is mostly available exclusively between the customer-friendly hours of 2am and 8am; the rest of the day being limited to a mere 10 GB a month (depending on plan). Additionally I would find that once I started waking up earlier to use my internet, that any downloads slow down dramatically at 7am, as if to push them after 8am so you will use the rest of your daytime data.

Abysmal, slow, unreliable, expensive service, with absurdly high early termination fees. If you have any other options, use them. One bar wireless gives Hughes Net stiff competition. And be warned, it may cost you more to terminate than to keep the service active.

We had HughesNet for two years and the service is really bad. Very slow and clunky. I called today to find out why they have not sent the boxes for equipment return after my cancellation and part of the automated process is to run a check on the equipment. The check came back that my equipment was working fine. Funny thing because it's all disconnected with the modem in a box on the floor and the receiver dish lying on the ground all taken apart. How can my equipment be working fine if it's all disconnected and in pieces?? Typical of this company.

4 months back I put my Hughes account on suspension. (I had to move.) It took three separate phone calls to finally suspend the account. 3 weeks ago I closed on my new home. I call HughesNet customer service to take account out of suspension that took 4 calls, 2 to take it out of suspension and 2 to move it. They can not I suspend service and move at the same time, their system has to update (6 to 24 hours) before they could move the service. Then the technician can not find line of site on new property. That took 3 days approximately 10 phone calls 4 service agents 3 supervisors and it might be terminated. They started with it would be a 275$ early termination fee, the next day it was 355$ and the last agent quoted 400$ termination fee. And they asked if I would ask the neighbor to cuts his trees down. Somehow I don't think so. I would stay far far away from Hughes Net. If you need Internet look elsewhere.

I had their service for several years and it was slow and expensive. I cancelled and they sent me a box to return their receiver which I immediately did and now I receive a call from a collection agency. I have not received any notice from HughesNet. This is a consumer theft. I am not at home and do not have any paperwork with me.

We has slow service from day # 1. Call after call, Hughesnet said that we had to keep adding data. We added data to the point that our monthly bill was close to $200/month and STILL horrid service - couldn't watch a movie, couldn't stream anything. Got so bad that I had to CALL to add more data because I couldn't get online. They charge $5.00/ unless I store a credit card with them (seems illegal to me). Requested SO many times to have someone come out, but no!!! Now, we cancel the service because of their lack of service, and they charge $400!!! WHAT??! STAY FAR, FAR, FAR AWAY from Hughesnet!!!

We have used Hughes Network for around 15 years. Recently we replaced our computer due to age and the net was so slow. The tech that installed the computer told us we needed an update to our network system. I called Hughes Network and had a customer service rep set up to replace our 15 year old router. I was told a rep would call to set up a time for the work. When this did not happen, I called to find out why. I had all dates and reference numbers. I was told by a different customer service rep that we did not qualify for an upgrade and we needed to get a new computer. The rep was hateful and refused to listen to what the 1st rep told us. It take maybe 10 to 12 minutes to connect to internet.

Like all the other complaints mine is also related to not delivering what you sign up for. Promised 10GB but slow as molasses. Could not even compare to previous internet provided at 4.5 gigs. Very dishonest and do not have educated techs to troubleshoot. First thing they come up with is "you must have a bad Router. You need to get a new one." When the actual problem is as simple as a disconnect, wait and reconnect most of the time. But even that will not bring back your speed. After all the aggravation of dealing with incompetent techs and the language barrier, because you are all aware that the customer support group and the majority of their employees are from the Philippines. Cheap company, cheap labor goes hand in hand!

This has to be the worst company to get nothing but troubles since I got in 2016. Call customer service and the only thing they tell you is satellite dish is misaligned. At first it will cost you 120.00 dollars then it goes from there. Just talked to customer service again about UPS pickup that I didn't know anything about. They said they never told UPS to pickup anything here then, "Can we do a system check" and now no internet at all. Then they can't diagnose anything because my dish is out of alignment. Can't get fixed for 12 days. This is not the first time this company has done. This the worst company to do business with. Stay the hell away from them. They will do nothing but screw you.

HughesNet uses deceptive marketing practices (lies and/or poorly trained employees) to promise more service than they ever deliver - such as telling me that VOIP service was included in the Internet service - which it is not - they charge $10.00 a month for a poor quality Cisco ATA Router as well as a additional 30 to 40 dollars a month for the VOIP service. They provide little - if any information regarding their VOIP service - like how to access the VOIP voicemail. Nor do they inform you of the bandwidth throttling (10GB Day/ 50 GB at night) and the under 18 kbps once your bandwidth is exceeded - nor do they ever get anywhere close to the download speed they claim) 10 MBS - never exceeded 3 MBS.

PLEASE read these customer reviews and take them seriously if you're considering Hughesnet for internet or phone service! I just got the service in December and paid for the first month upfront. Not even a month later, they disconnected the internet service, charged my account $60, and NEVER restored my service. After several calls I was told that I pay for the service, not accessibility! What exactly does that mean? That's like ordering and paying for a Big Mac at McDonald's and never receiving it and having the cashier tell me that I paid for her to take my order, not the sandwich.

Not happy with HughesNet service. I purchased both Internet and phone was told I would be able to keep my original phone number and the service person would set it up. Came home from work only 1 phone connected and didn't work. Was given a new phone number. Called customer support. Was told I had to put in for my phone number would take 10 days. Phone never worked. So far Internet that they promised would be so much faster hasn't impressed me. I had no idea you have to take down your own equipment and return it if you cancel. And they don't even send you the boxes. What kind of scam is this company running. I am going to post they're a bad company to sign up with on all my internet accounts. Is there a way to get out of the contract without getting penalized? If they haven't lived up to agreement?

Paid over $100 a month to have internet service that was extremely SLOW. Had service with them just shy of 2 years. Paid early cancellation fee just to get another service provider that provides service that actually works. Not only that but every time I called I never got a person that could speak good English. Worst service ever!

I have had Hughes Net for two years, they have had my name incorrect the entire time after 24 months of telling them to correct, offered me services that come to find out are not in my area, overcharge, service sucks, always on phone for an hour or better, online bill pay for them on their internet service does not work claims city, zip and state do not match, company has taken unauthorized payments after their system states unable to process.

I took out Hughes Net Internet service when I could not get another provider. They do not have unlimited internet service like Frontier or AT&T so they only give you a small amount of Data allowance, which if you do any downloading at all you will use up in the first week of the month, then you have to pay a boatload of money to get enough Data to last you the rest of the month. I had no trouble with the speed of the internet it was the lack of Data and how much they charge for additional data. I would not recommend this internet service provider at all to anyone if you plan on doing any internet surfing at all and especially if you plan on doing any downloading at all.

I got Hughes Network because of a bundle DirecTV offered. I asked three specific questions... "Does it include wifi?" The rep said yes... "Will I just get one bill?" Again the rep said yes. "Is there a contract..." Rep said there was no contract. So a month goes by. The internet is horrible. Can rewind shows watch movies. Wifi sucked. (BTW we had to pay 100$ for the wifi which we told was included in the service.) Then to find out they charged my kid's credit card!!! I called immediately and told them to take his card off the account and to cancel the service. I was on the phone for an hour and a half! They couldn't tell me how they got my son's card number nor would they remove it! They had no authorization from my son or any communication with my son in any way!!!

Cancelled my Hughes service 5 months ago. It was very slow, I was not happy with the service. A box arrived a few weeks later describing what items to send back. I did exactly what was asked. Five months later, a collection agency phones for payment of a radio transmitter. I have not received any prior notification for this transmitter, no bill. I pulled up my Hughes account $0 balance until Feb. 1, 2017.

This is very poor service all the way around! I had this service for a little over year. It's always been slow. Nothing like advertised. When I call several months back they blame issue on my rotator. So I replaced it without any benefit... still slow. I waited several months knowing that I was in for a hair pulling experience. I wasn't wrong! I was on phone 1.75 hrs with tech support without resolution. They want you to continue to repeat check to see what wrong after proving it's their equipment!!! Then they want me to pay for server tech to come out to fix their faulty equipment.

Has anyone here gone beyond the 5th Grade??? They came out to install and left 30 feet of cable unburied. A mess in our family room. Still NO Hughes Net... My husband has been on the phone for 1.5 hours is now on the 8th human being who doesn't know his left hand from his/her right. Our neighbor has been watching this entire afternoon process and says he will have this experience of scamming seniors on the internet by 6. This has been a nightmare!!! The poor man they sent out didn't have a clue about our order or what they had promised us... He should move on to a company that takes care of customers & employees.

We live in a rural area surrounded by Amish. We cannot get cable because there are not enough subscribers in our area. Our only choices for internet are CenturyLink or Hughes Net. My son and my father have CenturyLink, my father can't get on the internet because it is so overloaded with people. My son says CenturyLink is slow in his area.

If you have the inner peace to just let it go, then you're ok with them, but about a year and half ago, the modem was diagnosed as bad, they never replaced it, so now, what I have is still a bad modem. I called, went through 2 hrs of diagnosis and was sent to another call center that can diagnosis what they can't fix, so he put the note in bad modem and I had to call back to the Hughes Net to get the order finished, they can't transfer me back, I did what they said and gave extra time, guess what, the girl on the phone had me on for 20 minutes to put in a order, long silent times up to 5 minutes at a time with no help.

When I signed up with Hughesnet for internet service, I noticed the bpm's I was paying 49.95 per month did not permit good quality streaming. When I called and complained, I was told I needed to increase my bpm's. The 49.95 went to $69.95 and the streaming did not get any better. Again, I complained and was told I needed to increase my bpm's. Well, I got Hughesnet because I did not want to pay the other cable companies $75-$80 dollars a month for internet. Hughesnet also gave me the senior citizens discount of $49.95 for the first 3 months and the service never got better. I decided to move in with a relative and no longer needed Hughesnet. When I called on 01/16/2017 to have the service cancelled, the customer service young man was rude and asked a lot of unnecessary questions.

We are just waiting for our two year contract to run out. This is absolutely the worst service ever. Not only are the connection speeds slow, I am kicked off line dozens of times a day. I run a business out of my house, so this is totally unacceptable. The "free" bytes are even slower, of course. Don't buy this service. After contacting the company with our complaints, we got absolutely nowhere, no resolution, pretty much just told us when our contract would end and that we are stuck until then. Counting the days.

I purchased HughesNet six months ago. Upon purchasing this provider, I informed them I did NOT want a contract due to the fact we live in the country and fast internet is hard to find. He assured me a contract was not part of the deal. The installer brought his own modem to use, said it was guaranteed and would cost $100. We then purchased this to find later it didn't work. Neither he nor HughesNet would honor that purchase. That was just the beginning of this madness.

When I called HughesNet with questions about the internet service, I was given a completely false picture of the power and amount of GB the service would provide for me. The service actually did give me excellent internet connection until the free cancellation period was over then it was substantially reduced. Because the service worked well at first, I recommended it to my daughter, who also got an account. It worked well until the cancellation period had passed. My complaints were not addressed. I insisted the service had been misrepresented by sales people and at last I was allowed to cancel for a $150.00 fee. It would have been higher by a lot. My daughter paid 400.00 to get out of her contract. It was worth it to be done with them.

Faulty installation/loss of phone service & abuse of Visa credit. I ordered initial installation of basic service on 12/15/17. I only use my computer for email correspondence, banking & brief research - perhaps 45 minutes per day. Install was done on 12/16/17 & 20 mins after tech left I realized I had NO phone service. Contacted tech; he told me he 'forgot to tell me something about the wiring' and that I should go to Walmart to get equipment that did NOT require internet connection. Why would I do that?? I called HughesNet for Internet service! The ONLY way I could use my phone was to DISCONNECT ALL HughesNet wiring, which I had to do. 16 hours later, I contacted HughesNet customer service to cancel my account due to faulty installation & loss of phone service. Was repeatedly interrupted by the agent and could not understand what she was saying due to thick foreign accent.

I have been with HughesNet now, over a year. Had to enter in to a contract of 2 years. We had nothing but problems after being a month with them. I called and called them about my phone not working right. You call a Dr. or anyone. They can't hear me. Have to call them 3-4 times back in order to talk to them. Computer is running super slow. They have not fixed the problem with my phone yet. I don't know how many times I called them, they want me to call them and tell them what for number I called where they can't hear me. God, I have better things to do than to be on the phone 3-4 times a day with HughesNet. On top of all this, they say, "Oh, we will bring this matter to my supervisor. He will call you back the next day." Nothing. Or, if they can't help me, they say "The computer just froze on me. So, I'm very sorry. I can't get into your acct. You have to call back."

This company is horrible!! They have lousy service & even worse customer service. We had to get this company as our local company was expanding their equipment & wouldn't be able to take on any new clients. When we signed up with HughesNet, they told us when the new company had available space we could change over with no penalties. I asked the man "no fees, penalties or any other charges" to which he replied "correct". So we signed up & had 5 service calls within the first week. Then I just used my phone as much as possible, because of the slow service, it wasn't feasible to use their terrible network. Like I said, when I signed up they said I could get out without any penalties. I stopped using my in-home internet because it was so poor. So when my local provider had room, I signed up with them & then called HughesNet to cancel. Well you can guess what happened next...

I purchased DirecTV and then asked DirecTV who I could use for Internet and they recommended Hughes. Big mistake. The Internet was very slow and my Data ran out very fast. I called them and they gave me more Data for that month. I called again to complain how slow the Internet was and they had me do all these download speed test. Result? Told me everything was OK but guess what? I still have slow Internet. I already have new Internet thru Xfinity. Amazing and cheaper! I cancelled my Hughes with a 370$ penalty. Hughes Internet is a rip off!!!

Do not, do no, do not get Hughesnet for internet. It is so slow and with 5 Gigs you will never be able to use it. I just paid the early termination fee and got Freedom broadband. I can actually use the internet again without being on my phone network. ZERO STARS!

Started service in April 2016, but had continuous problems and service was horrible to resolve the issues. Did not get the bandwidth stated, it was always down, spent so much time on the phone with support doing the same dump tests with no results. Tried to make it work because of the cancellation penalties - now I know why they have that 2 year contract. They have to make some $$ on cancellation fees, as people find out they are not living up to their end. No one should use this company for internet service.

They say they will help you and they understand. They are misleading crooks, your phone conversations go on for hrs at a time. Placed on hold for 30 min sometimes. Whatever was promised there is no record of any calls. Now if you want ulcers and like throwing money out window they're great. STAY AWAY. Customer for 16 months. Bill started 59.00. Now 144.00.

I did not get the speed nor data rates I was promised. I've been on the phone with them almost daily concerning this issue. I conducted speed test after speed test with them saying it's not their issue. So I went and bought a new router thinking it could be my equipment's issue; still no help. Basically I was paying for high speed internet service but only getting dial up speed. If I could give them a ZERO I would! Stay away! They are liars and cheats.

We have had Hughes Net Pro service now for about 6 months and even though this package was recommended to us based on what we do on the internet such as email, stream movies, facebook and youtube we cannot stream movies and youtube & facebook videos are a pain to watch due to constant buffering. We can surf the net and get emails, but that's about it. This is all due to the low internet speeds.

This is the worst Internet service that DirecTV could ever hook up with. I finally called Hughes Net on 1/18/2017 and told them that the service does me no good when it can't be used. All of a sudden they tell me that my internet is being used between the hours of Midnight until 6:00 a.m. Immediately, I ask to turn the service off and the foreign gentleman name Lesliy ** (not his birth name) told me the termination fee would be $130.00. I told him I didn't give a darn, just turn this crap off immediately. My contract would be up in May 2017. His next question was, how do I plan to access the internet? I indicated (My cell phone). Please do something about this scam internet service. I promise I will do without until our area can get better internet services. One pissed off use to be customer...

Did not install the dish why do I have to pay someone to remove it? They owe me 186.51. They tell me that I need to send something I do not have. They want me to pay someone to remove it? I need you to get my money back. The service was the worst I have ever had. I don't have no more to say but give me my money back.

In September of 2016, I contacted HughesNet to see if I could improve my internet service. I live in a very rural area and know that I have a very challenging situation. I explained this to the representative immediately. He ran a test and assured me that they could provide good service. I stated that I knew we have challenges in our location and that I would only try HughesNet if they promised me they could provide adequate speed for movie viewing. If they were unable I would not be charged any fees. We went ahead with install and tech tested speed said it was good. I spent the entire day reconfiguring all of my services to HughesNet.

I waited for well over a month before the buyout fee was actually charged... Didn't receive the shipping box and mailing label to return the equipment; spent 45 minutes on the phone with a representative (who was very nice and patient with me) trying to get the situation with the mailing label and box rectified. The call center is in the Philippines which really irritates me as there was a definite deficit in his understanding of what I was trying to explain to him. The internet service itself was ok when I had it but the customer service and wait times are very poor...

First and foremost the internet service is awful. I repeat awful. After buying one of the higher end packages we quickly downgraded because the money was not worth the service. After continual SLOW loading speeds, internet "disruptions" and high price me and my wife decided to cancel the service. The cancellation fee was huge but I didn't mind because I just wanted to get rid of this disgrace of a company. After talking to a tech HE misled me with my options. I informed I would pay the fees but with another credit card and not the card on file. HE said that was no problem. The card would not be charged and a bill would be sent in the mail with options to pay. HE never asked for another card, or any other information.

Hughesnet's Satellite internet is objectively terrible. Even when "I" pay the bill the speeds are abysmal. I have no doubt that Hughesnet is throttling my bandwidth. It's 7:59 AM and my internet connection download rate is 16 Mbps. Then as soon as it's 8AM and, like a literal switch, my internet connection crawls at 1 Mbps. Thus indicating that Hughesnet internally throttles their innocent customers, a shameful disservice to our community. Hopefully, in 4-5 years "Space X"'s satellites will be operational and everyone can enjoy data capless, Giga-bit, 20ms (ping) internet.

Was happy to be getting my service. Took the day off from work for a morning appointment. They text you all day about your appointment only to get a call from the installer saying he can't make my scheduled appointment. Now I lost a full day's pay. So I canceled my order, they took my money on the spot now I have to wait 7 days for my money back. Who pays for my lost day's pay? Never use them. Very unhappy almost customer.

This is the worst internet service I have ever had. I have had the service for 2 months and have been on the phone with tech for 1.5 hours, 1 hour and 1 hour and 45 minutes. When we first signed up we were told their CHOICE plan would be sufficient for our needs and the first week and a half it was fine. Than suddenly we started having problems with the service slowing down.

Hughes Net is the worst. It is soooo slow. Their customer service is terrible. When we originally signed up with Hughes Net they were connected with Dish Network. However without any notice to us they split off from Dish. When we moved a year ago we had Dish come and hook up the services at our new home. Not knowing that Dish no longer associated with Hughes Net. We assumed that we were set up as before at our old home. When we received notification that we owed Hughes Net for early termination (which is when we found out that Dish was not working with them anymore) we were forced to signed back up with Hughes Net or pay a huge early termination fee. At this time they told me that they would hold me under contract until March of 2017.

Stacy, I know exactly how you feel! I wanted to use Netflix to watch shows that other networks let go, like Longmire. Can't! I too have the same situation as you. DirecTV and Satellite Internet due to location. DirecTV told me it wouldn't work because ALL Satellite Internet is just dial up. None of them have the speed necessary to utilize On Demand, Netflix, Firestick, etc. Not enough speed. I told DirecTV, since AT&T bought them out they need to get on ball and get us customer some internet service we can actually use. Was told they are working on bring cable out to the more rural areas like ours. Let's just hope that's true!

This was the worst service I've ever experienced. It did not work properly from day one. Customer service was unhelpful in fixing the problem. After many attempts to get them to fix whatever was causing it to be so slow I cancelled the service. They then took $400 for canceling service on something that didn't work and of course wouldn't refund any money.

This company is horrible. I've had their service for 4 months, I have complained every month about the service. It is constantly buffering. I was told if I went from the 67.00 package to the 91.00. I would not have a problem, not true. It was no faster, went back down to 67.00. All I use is my phone, no videos, no gaming, and it is horrible. Then they send me a long letter saying if I discontinued the service, I would have to pay 400.00. Plus 200.00 if I did not send back equipment. They are already getting money for services not rendered. I wish I had read the reviews first, there is not one good one, of all the ones I read, and there was a lot. How can they continue to do this is beyond me. They want me to suffer through this for 2 years. Not a chance.

I moved from Pennsylvania to Virginia in October of 2015. I moved to a rural area and when I went shopping for internet service, Hughes Net was the only service that extended to my area. That should have been my first warning. When I spoke to the young man on the phone, he assured me that the service would work for what I needed. My son is a gamer and again, I was assured this service would suffice. When the installation was done, the installer told my son there was no way this service would work for what he needed. I should have listened. We had an allotted bandwidth for every month and within one week of resetting, I could no longer download my e-mail, because we were out of bandwidth already. We couldn't play games or watch Netflix without it lagging.

I was told when I signed up for service that I didn't need to purchase any equipment, including a router. I was also told that I would receive a $50 credit on my bill and receive a $100 visa gift card, which was a promotional deal for being a dish network customer. Not only did I have to buy the router, but I didn't receive my bill credit or the visa gift card. I called HughesNet and was basically accused of scamming the company. I spent a total of 4 hours on the phone because I kept getting "accidentally" disconnected. The internet service is terrible and I have the most God-awful eyes sore of a dish in my front yard. This is the most dishonest and disgusting company I have ever had to deal with.

I am very displeased with this company. One I cannot stream videos because they buffer, keep stopping and starting, and taking too long to play. Call customer service to complain and was told I didn't have enough GB to stream videos. Then was told I'd be charged a hefty early termination fee of $420 if I cancelled. I am trying to run an online Network and Internet Marketing business from home and this makes it difficult. I am not satisfied with this and will be going back with Time Warner/Spectrum and will pay to get rid of this crappy service. Customer Service reps can't understand what they're saying because of the language barrier and they can't/don't understand you or what you are saying. Not happy!!

I ordered Hughes Net internet service, then cancelled it the same day because my son told me I would get better speeds for less cost if I used a different service. Because I cancelled service with Hughes Net on the same day I had opened my account with them, I received both an email and a voice confirmation that my $49.98 deposit would be refunded to my credit card. It was not. I called Customer Service and after 25 minutes I was told they could not refund the deposit because my account was closed. They told me to send a letter to a certain address, which I did, but I did not receive any response. I have given them 3 months to refund my deposit, but they are a dishonest business with very poor customer service. Even after I cancelled the account and installation, they sent their installer to my door to try to install their service. I wish I could give them zero stars. Please, avoid this company!!!

My experience with Hughes Net has been very bad. The internet speed was slower than advertised as it relates to my use of laptop and tablet devices. Hughes Net insists on troubleshooting from their location without regard to what you are actually experiencing. I called in 5 times for help and the protocol is identical. They have you work with them to run online speed tests and even though the speed tests show less than contractually supported speeds they continue asking to run more tests. I have collectively spent over 5 hours going back and forth with their support group to no avail. They then refused to waive the early termination fee in spite of the fact the service contractually paid for was not being received.

I've never experienced internet like Hughes Net internet service. Many times we tried watching movies and we couldn't because the internet wasn't working. I lived in a third world country and experienced faster internet. My husband spent hours on the phone talking with tech support and nothing changed. When we decided to quit using Hughes Net they still charged us $350 for terminating. Please NO ONE waste your time or money on Hughes Net. It is a TOTAL scam. Half the time the tech support could hardly speak English. And they argued with my husband when he told them he wasn't interested in using them anymore.

Please save yourself the headache and find your internet elsewhere. My experience with them has been terrible from day one. The speeds they advertise are not true. When you call them to complain, they refer you to their engineering department and you're told they're working on it. Six months later I'm still having the same problem and after repeated phone calls and no results this was very aggravating. Another thing you have to watch with Hughes Net is them adding strange fees from month to month. Like a five dollar reconnect fee months into my service, which was refunded but why should I have to take time out of my day to handle situations like this. I finally broke up with Hughes Net and paid the early termination fee of 227 dollars. Please save your money and find some else. Hughes Network is a joke!!!

I am writing this letter in response to a bill from Hughes Net dated December 31, 2016 in the amount of $117.15, as well as a charge dated November 18, 2016 in the amount of $168.98. On November 17th, I called HughesNet to inquire about high-speed Internet services. Our new home had just been finished and we were moving in that weekend. Because I run a home business, I need services as soon as we moved. After giving the address, and the technician running their systems scan, it was determined that we were good candidates for their service. I then scheduled installation and paid the $168.98 fee to have their technician install services for the following day.

Was told by DirecTV that I should contact HughesNet for my internet service; was quoted a low price which was significantly less than my current internet service. When I called I was told that the basic service would be sufficient for my needs and that I have a 30 day trial plan and could terminate service anytime within the 30 days. She did mention that a dish would need to be installed and would fit very nicely behind my DirecTV dish but it actually turned out to be twice as large. From the first day, the download speed was not even a full Mbps, although it was promised to be 10 Mbps. On the second day, I called again and had to endure 2-2 1/2 hours of disconnect calls, service techs that had me checking this, hard wiring my modem to my laptop, etc but nothing helped.

First of all I wished I had looked up the reviews on this company before now. My 12 year old son was getting Xbox One with Xbox Live for Christmas which requires internet. Our TV service is with DIRECTV so I called to see about internet, our area is very limited to internet service but they partner with HughesNet. I spoke to a representative with HughesNet and explained to them why I needed the service. We talked about the online gaming and playing Live. Well, Christmas Day gets here and my son couldn't play Live with his friends, very frustrated 12 yr old.

I had recently moved and could not transfer service. I noticed the previous owners had DirecTV satellites so I called them only wanting internet service. They LIED to me and told me that I had to get TV in order to get internet. I choose the lowest package available and the installer tells me that TV package isn't even available and that I don't have to get TV in order to get the internet. So I just get the internet which had the slowest speeds EVER even with just one device in usage. So I call today to finally cancel after being unhappy for 2 months and Ms. ** the Account Manager literally tells me that she knows the speeds are slow and they should be getting better satellites by the end of the second quarter. HOW IS THAT MY FAULT? I tell her politely that that's fine but I would still like to cancel so she then proceeds to tell me how that will be $400 to cancel.

About 3 years ago we signed up with Hughes Net for internet service. The area we live in is rural, so we are limited in internet service providers. We were unable to use any gaming systems, apps that came with our smart tv or download movies or shows with our satellite tv service. In addition, when you cancel service you are required to return their equipment by getting up on your roof (or wherever the equipment was installed) and taking down the radio transmitter (unless you want to pay a company to do it for you). Hughes Net sends a return box with instructions that state "Do not get on your roof" to get their equipment, but make sure to get it back to them (at your expense) within 21 days of your last billing cycle. There are other companies that will provide internet service so please do not sign a lease or any agreement with this company.

This is service is the worst I Have seen. My mother-in-law got the service and had it for years. The service was horrible. Slow, constantly losing connection and even with connection it was too slow to go online with most of the time. Their response was to tell us to buy "tokens" so the speed would increase. My mother-in-law had her other daughter-in-law take care of her accounts for her because she is a disabled senior with multiple health issues. In June, her daughter-in-law that set up the account for her moved away. In September my mother-in-law was getting ready to move and canceled her HughesNet account. It took almost three months for her to receive the boxes to send the equipment back and the only reason she got it was because one of the boxes happened to go to an address where the person knew her.

Horrible downloads and worse uploads speeds unless you are willing to work 2-8 am. I understand HughesNet took a big fat check from the US government to launch the latest satellite that may get subscribers to the year 2010. Their ads and marketing are completely deceptive. You can only check email, and read text during the day. If you have any other option for internet choose it.

They promise a full-service telephone answering service but give no instructions on how to set it up. My company lost two weeks of phone messages because we were not informed by Hughes to instruct all callers to press * at the end of their messages. There is no competent customer service for this product. The call center is located in the Philippines and workers repeat responses from structured Q & A lists as if they were themselves machines. On the Internet side, we experienced an outage the first week of service. HughesNet has a fancy slick advertising approach but exceptionally poor service.

I am a customer of HughesNet and now paying $59.00 per mo. for my internet connection. I do very little streaming, but they cut my speed so I can't stream. They bill me 23rd of the month and on the 31st they cut my speed. Now I have to wait until the 23rd of next mo. to get my 5mbps. Speed up. I did no streaming during that time, but when I installed Roku and was watching a movie they cut my speed before it was over. This happened to me quite often. I was never told when I signed up Dec 15, 2015. I only have a small time to stream. I would like to cancel, but there is a stiff penalty to opt out. I believe I was duped and ripped off. The only reason I signed up was for enough speed to watch movies. Boy was I wrong. I give them a 1star rating and I am being liberal.

I chose Hughes because it is only one of two in my area, but deeply regret it. First, the viewing of videos is very slow and freezes continually. Sometimes when viewing from Acorn.TV videos play for 1 second then freeze for 2 to 3 seconds. Sounds like a short time, but when you are watching it seems longer. I believe this freezing is because I have the second cheapest service and they are trying to make me purchase more GB using a more expensive program by making my service sporadic.

Absolutely worst service ever. I had the most expensive plan they have, and it was super slow and unreliable. Also very limited amount of data per month for the very expensive price. Could not stream movies or online gaming, even though I was told this would be no problem when we first signed up. Took forever to open web pages, and trying to watch a simple video on YouTube or something someone had posted on Facebook, would take forever to get through, with constant lagging and buffering, thus draining additional data.

I was luring into buying HughesNet.com by Bait and switch techniques thru their local company. I was told it would be $39.99 plus tax and that my bill would be about the same as it was with Rise Broadband ($43.95+/-). I was never told about $9.95 rental fee of a modem, even so I had one or about a 2 yr contract, or that there was a 30 day opt-out period, or a $400+ penalty for getting out early. I was also told there was 5mbps download & 1 mbps upload, but nothing about a 10 gig Max usage per month. All I received after they installed it was one sheet of paper with an account # and tech support #s and and IP address. This was total bait and switch.

I have been with Hughes Network for internet for many years and though it has worked over the years it has never lived up to the billing. If you want to watch videos or play games this system will have you so pissed you will want to throw the whole thing in the yard. It will blaze around 4 or 5 in the morning when most sane people are asleep. When you call in the tech support people will walk you through a pre made list of knowns that takes more time than worth and have you plugging and unplugging everything in sight when all they need to do is get you to someone who can speak English and fix the damn thing. Just an hour ago I tried calling and got what sounded like a party going on in the background with overly loud talking and laughter and if that was not annoying enough the guy's English horrible. Bottom line, if you have a wired option or a cellular option use it. This system will have you sitting around waiting on something to happen.

I got HughesNet internet service because I was tired of paying high internet service bill to Comcast in August 2016. My first mistake was when I called them, I was never informed that they would have to install a dish (that was my fault for not doing the research). When the technician installed the dish, he informed me that the service is little slow but in few days, it would clear up and I would have much faster service. Well, that should've been the second clue but I believe the tech guy. As many before me indicated, my service never got better and it would take about 5 minutes to get on a social media website. It got so bad I stopped using my wi-fi at the house.

I cancelled my account today!!! Whooo hooo!! Normally that's a bad thing but for Hughesnet... what a weight off my shoulders. Hughesnet is a "shady" internet provider that relies on early termination fees for their annual profits. I was promised high speed internet (100gigs/month). The salesman assured me this is sufficient for normal streaming. Lies! Lies! Lies! What I got was 50 gigs/mo that kind of not really worked then 50 "bonus" gigs from 2am-8am... oooh goody! My family is asleep at 10. Thanks Boosnet! I got hit with the early cancellation fees because they couldn't offer a real solution. The only help they gave me was and I quote: "Netflix has an option now where you could stay up until 2am when your "bonus" gigs kick in and download movies, so in the morning when you wake up, you could watch them." Wow... everyone looking for internet providers read mine and all of these reviews and take warning.

Cancelled our service in November 2016. They billed us for the remainder of the month. Indicated at the end of the billing cycle, December 1st, they would then mail us a box to return the modem, radio transmitter, cable, power supply. I called three times to customer service to check on the box. It didn't arrive until just before the 16th of December. The customer service representative told me I had until January 15th to get it back to them or I would've charged 300.00. The box contained a notice of 21 days from end of billing cycle, not 45 days. Custom service rep today indicated 45 days from Jan 1st and said I would have to call to get a refund if I'm charged. They don't have a credit card to charge me, so if they send me a bill I'm turning it over to the police. It's a scam to get more money out of you. They should be shut down for the scam practices they have.

Customer for about a month. Had to upgrade plan to keep from running out of MB's: 26 days left in billing period and I'm out of Anytime data with 82% of Bonus Bytes available. At this rate service could cost about $500.00 a month. And this is with the upgraded plan ($79.00 a month). Spent over hour and a half with someone I could barely understand only to have them tell me they were having issues with the very subject I called, and experienced, about. Community section is educating me to the fact that if ANYTHING that draws data to it: e.g. DirecTV, iPhone, router, router extenders is on it is depleting data. Sales rep assured me that since it was only two adults, seniors at that, in the house data draw should not be an issue. I am contacting the state of California to submit a formal complaint. Totally dissatisfied and would not wish this service on my enemies.

Been with HughesNet for a while. I got to where I no longer needed their services. There was times I would pay for the service and did not use it. The internet is very slow, or it may freeze up. So called to terminate my service. WELL this began a big PAIN. They wanted to give me a deal. I said no! Then they agreed to terminate my service. Would send me a box. No box came. Called to find out where was box, then got my mail a bill from them for $370.00. Called them "what was the 370 for?" They said until they received the equipment this was what I owed. Told them I never received a box. Would not pay this amount.

I wish I had read the ConsumerAffairs reviews on HughesNet before I threw away money with them. Everything negative said about them in the reviews held true with my experience. It was frustrating that I could not even connect with their own website most of the time! I decided to cut my losses and pay the $360 early termination fee. Fortunately the installer of the Internet service I signed up with to replace HughesNet removed the antennae so that I was able to return their equipment. HughesNet is unbelievably bad! Don't throw away your money like I did.

Hughes Net should be avoided at all costs. Customers are not their concern. I faithfully paid for years. The service wasn't the best but my real issue was the sale of my home. We were told to climb on the roof and remove their equipment. This in itself is wrong. You put it there, you should remove it. Weather no factor for you the customer. So I send the equipment back in the box they provided and label. Unfortunately UPS screwed up and the box was later sent back to me damaged. I immediately called them and explained the situation. Another box was dispatched.

I called HughesNet inquiring about internet availability and pricing. The male rep was unbelievably rude and although I said I was shopping and comparing prices he repeatedly asked to run "a credit check" and sign me up. After his third attempt at this while refusing to go off script and answer simple questions about costs, equipment, etc. he said "you just called to debate me you are not buying" and he hung up on me. Unbelievable. I see other reviewers mention the horrible customer service and ridiculous $300 cancellation fee if you don't keep service 2 years and return equipment. Will never consider them again.

Not only is the internet service horrible, so is the customer service. I was a loyal customer despite how bad the internet service was. Then, finally, I had enough and paid the $224.00 cancellation fee. Once you cancel you have to send back their equipment that does not work anyway and believe me they don't make that easy. I am a single mother with 9 month old twins and had to get up on my roof and disconnect the radio transmitter. I was unsuccessful in doing so because it was tighten so strongly. So I called and had to pay to have someone come out and get the equipment. Which, they don't even take the equipment, they simply disconnect it for you and you have to send it back. But be careful because if you don't meet their deadline then they charge your card unexpectedly right around the tune of $318.00 without your knowledge.

If you still want to get this service after reading any of these reviews, because you think this company has a bunch of customers and these complaints are just the ones that have done reviews, do NOT purchase the equipment. Rent it (so you don't get stuck with it) with the intention of purchasing it later if it DOES work out. Go to Best Buy or another electronics store and purchase any router or the modem they install has one LAN port (so you can just hook up your device with a ethernet cable direct) and test your download speed/upload speed before you sigh the installer's paperwork. I used testmy.net and do the combined test (upload & download) you will test around 1.8mbps up and 600kbps down.

I signed up for Hughes Net in 2015. Worst experience of my life. Very slow when it worked. I was told I could watch Netflix but could only watch 6 movies then had to wait till the next month. This is not what I was told when I signed up. If you have a problem and you call their service line it's in the Philippines and you cannot understand these people. After one year of disappointment I canceled their service then got billed $265.00 and had to climb on the roof to remove a camera from the dish. Mind you I live in Michigan and this is December. I could go on and on so please if there is any other service out there use that one. You will be a lot happier. I do not understand how a company like this can stay in business.

Hidden additional install fees and monthly fees. Opted to cancel and had to call twice. Company would quickly send emails and texts for confirmation of service, installation, etc... But when calling to cancel only given a reference number and when I called the next day no cancellation order was put in. I was prompted to call because the install company was calling for a reschedule after I put in an order for cancellation. Was told order was put on hold and doing a text message as we are on the phone stating order on hold. So they put my order on hold knowing I'm calling to cancel and thankfully a text comes through so I know what you are doing. Had the rep sit on the phone with me until a confirmation email came through. Of course nothing for 20 mins. Fraud Fraud Fraud. I never file complaints but this was a horrible experience. How do they stay in business with these practices?

I don't even know how this fly by night company stays in business. It is horrible. The internet hardly works and is slow. The landline phone is a joke. 1/2 the time there is NO dial tone. When people call here they cannot hear me. Hughes Net also offers voice mail which I did NOT want. Apparently I have lots of messages and didn't even know I had. Every time you call customer service it is someone who can't speak English. I have had no landline now for 18 hours and they are telling me it's all Hughes Net users but I find that hard to believe. In order to "get out" of the contract there is a fee over $300.00. It's a joke. DO NOT try to save money by switching to this company. They stink!

Hughes Net is the worst internet provider I have ever had. I am constantly being told my service is running at "acceptable" speed. Ha! I'd like to see what unacceptable speed is. Streaming... no... downloads... no. Service is interrupted. Purchasing anything over the internet is a big chance. Most of the time I have to call the company I am purchasing from because I never know if the purchase went through. Hughes Net knows their service is horrible so they gave me a reduction in my bill. I just want to cancel out of the contract. I am being hit with a $300 early cancellation fee. Deceptive business practice and "highway robbery". I blame DirecTV as well for recommending them. Hopefully a class action lawsuit will be filed against Hughes Net. I guess if all you have is a dead horse, you might as well beat it.

I moved to Virginia a year ago July and signed up with HughesNet for internet service because it was the only internet service in my area. BIG MISTAKE! Everything they told me on the phone was a lie, and, of course, they omit telling you the important things. This is one of those situations when you MUST read the fine print in your service contract. I have never had lousier internet service at the highest possible cost since the technology was available. In fact, I think the old dial up service was faster and cheaper.

I had so-so but very expensive service for nearly four years. They have the WORST online account management of any service of any kind I have ever had - and they are a tech company! When I sold my home I tried to cancel my service as I had not yet closed on a new home and wasn't sure where I would be moving. They were very pushy about not allowing the cancellation and eventually convinced me to put my service on an indefinite "hold" at no charge. 6 months later they hit my bank account for service at the old property. They would not issue a refund, even after establishing that I could not get service at my new address. It was only after threatening to contact my bank that they eventually agreed to issue a refund - but I had to return all of the equipment, including the "eye" that was on the satellite on the roof of the house.

I hate to even give them one star. This was the most horrible service ever. It practically doesn't work half the time. The customer service is even worse. It's like dealing with a bunch of invalids. They make it impossible to cancel and when you do they charge ridiculously insane fees - they should be fined and made to make right for all the injustices they do hard working ppl. Please don't use Hughes - it will be the worst mistake of your life.

Started my service in May 2015 when I was living in California. Didn't have options for other internet service providers in my area. The internet service was awful. It was so slow! The monthly bill was outrageous for a service I couldn't use daily. When I called to inquire about other internet options I was advised to increase my data and to use after 2 am for better service. In October 2016 we moved so I called Hughes Net and said I need to cancel my service. They gave me the option of moving my service for free and they would extend my contract another 6 months at no charge. Who's winning there?! Not me! Or I could move my equipment myself and contact Hughes Net and they could come back out to my home and install for a fee of $200 plus and no extension of contract. Again who is winning there?! Not me!

I purchase Hughes Net in the summer of 2016. I had their service for five months. My monthly bill was 75.00 per month. My service only worked 1/2 of the time and when it did It would take 1 to 3 minutes for google to pull up on my computer. The first time I called they told me to call my router company (NET GEAR) which I did 5 times with no good results. I called Hughes Net and they run me through test and said everything was working good, which it was not. So I was getting 7mps for 75.00 a month. My cell phone bill kept going over in data because I was using it versus Hughes Net.

My daughter got HughesNet internet - she lives in a rural area. Her service was basically non-existent. She called to complain - they refused to cancel even though she had no usable service from them. She called about 3 times. Then today 5 Dec 2016 (Christmas time) she sees they retook $300 out of her account and they canceled her service. She had not cancelled her service because they wouldn't waive their cancellation fee. Awful company!

I moved to a rural area in WV and HughesNet promised great and reliable service. I advised them that I work from home and have Roku as my source of TV. Again, I was promised the quality and service would be more than sufficient. After paying an absorbent fee to get the massive dish hooked in the middle of my yard, the internet will not play any videos, not play any movies from Netflix without buffering continually, and the customer service is atrocious. I have called in repeatedly about the lack of service, slow internet, etc and one customer service rep advised me that one and a half hours of TV would use my entire monthly data of 79.99. If I want to cancel it will cost me almost 600.00. Hughesnet is one of the worst scams ever!

I will never go back. After being stuck in a 2 year contract because we moved to a location that doesn't offer other high speed internet options we decided to try out Hughes Net. Let me tell you it was the biggest mistake I have ever made. We were paying over 70 bucks a month for their lowest package deal for service that hardly worked for most of the time. I ended up having to access Facebook on multiple times on my cell phone using my data plan with AT&T which was way faster and more reliable. I canceled the service and plan to increase my data with AT&T still saving me a butt load compare to Hughes. Never again. Lesson learned.

Hughes Net is far from number 1 at anything except misleading sales people making lost promises. High speed at taking your money with lots of lip service. Buyer beware. I'm out 200 dollars for their equipment. The installer charged 100.00 for a router he said would be required. No refunds on that 300.00. The internet is so slow at times that Netflix comes to a complete stop. They tell me to download shows after 2 am and all will be good. Watch out you can only use a little dab of data before it locks up. What Unlimited data? I canceled this unsigned ghostly contract with no refunds of the 300 dollars. I hope that money brings them "Unlimited" bad luck.

BEWARE!!! This company has major issues. After lots of calls and complaints about our internet, we finally canceled our service. First of all there is no high speed internet! It was so ungodly slow. Told us they would send a box with a prepaid label to send equipment back. Never got the box and they never shut our internet off. My husband called back 4 days later and the lady says she doesn't know why they didn't shut it off and that they had never sent us a box. In the 4 day time we received our final bill and it had the charges for the equipment on it. Wow! I think they try to anything to make you pay for equipment. Anyways the lady did say she would send us the box and we did receive it. My husband put the equipment in it and I dropped the box off at a UPS pick up. They did not give me a tracking number because the label was prepaid from Hughes Net. Hughes Net says they did not receive my equipment the first time I called to check.