HughesNet Reviews

Well my experience has been pretty much like all the rest of you. First month: Great connection for the first 20 days, (I KNEW that had to be the start of some kind of scam) then it ran smooth for the remainder of the first 30 days. Of course it did. We had just started using our data allowance. Second month: Starts out okay. A few little hiccups here and there, but no 'deal breakers'. Currently, as I'm typing this, we are 28 days into our second month. Last week I saw a big message on my TV that said 'Slow or No Internet Connection Please check with your internet provider'

I waited for hours yesterday and going on seven hours right now for technician to install the Internet. They are extremely unprofessional, unreliable and if I could see you for them wasting my time I would. I am installing Internet at the cabin so I have to make a special trip and spent hours and hours waiting for them. To no avail, they never did show. And to top it off they already charged me and I have no service and apparently they are not going to make any effort to install the service. They should be shut down. This has to be against the law somehow. The cabin is a simple straight shot 10 minutes off of the 15 freeway, it is not a big deal.

I called and get a quote 250 for full install month ago and called back today and they said be 500 because they didn't want any more customers. Sounds crazy. Lady was rude and didn't have any concern for the sale. Told me 2x they didn't want the buisness.

I had to suspend my HughesNet service due to my house burning down. When reactivating a few months later, I was told that the new equipment would be mailed to me. Equipment never arrives. I call again and am told a technician would deliver the equipment. HughesNet technician would not leave the equipment because electric is temporary while house is under construction post-fire (which I found somewhat understandable). Later I see I was charged for two months of service since the initial call to reactivate. When I called and explained the situation, I was told a credit card refund was not possible. I canceled the account there and then. This cost me another $110 on top of the $130 fees for two months of service where no service was received (nor did I even possess the equipment to use it!). Am I missing something, or is this absolutely ridiculous?

After nearly 5 years of "service" that they touted as excellent but is really just overpriced dial up. I CAN ONLY URGE ALL PEOPLE TO AVOID HUGHESNET AS THOUGH YOUR LIFE DEPENDS ON IT! 90 dollars a month... Way more than they tell you after all the taxes and hidden fees... Slow speeds... YouTube would buffer so much it was impossible to watch, forget streaming, seriously... Don't even think about it, working from home was impossible, double billing, awful customer service, and above all else... They offer an antiquated service. My hotspot on my android through Sprint blows them out of the water! Just canceled their service. I knew it was bad when my system needed repair and the repair crew that was sent out was in the middle of an active inventory... Was told by the repairman, "We couldn't fix it even if we could."

I never gave HughesNet permission for recurring charge to my credit card. I changed it to invoice only and blocked them from my credit card account. After 2 months, I quit their overpriced and unsatisfactory service. Since they never told me upon installation that I was under a 2 year contract, I have contacted an attorney about the termination fee.

I had cancelled my service and had told the man that I would not have the money until after my bill was due and to take my card off the automatic payment. Well long story short he did not and they took the money out. When I called them to get a resolution they told me that since I cancelled my service there was nothing they could do. So I had to pay the overdraft fee. And another thing they are so ridiculously overpriced. I was not worth what I was paying. I would highly recommend NOT using Hughes Net. They will screw you over every chance they get.

When I signed up for their 25 plan I was told it would work well with streaming. I have terrible speed and the price has changed so much. I call and I am hung up on when they don't want to hear my concerns. One agent tells me one thing and the next tells me another. They even sent a tech out who said he did not know why it was so slow. Then I ask them, "Why should I pay for something you are not providing?" and the agent hung up. Wow, the worst company ever. Don't get them.

Had service for first month {10 GB plan}. Was told would be "plenty" of data. At end of that month after payment deducted, data use THRU THE ROOF, at least 20 GB daily. Called them TWICE, couldn't tell me why, wouldn't return calls. When I wanted to cancel service told me I was under a 24 month commitment. {Was first I had heard of this} and would have to pay over 600.00 plus return the equipment. Very bad company to deal with, bad service, makes up the rules as they go along. FOR YOUR OWN GOOD, STAY AWAY AT ALL COSTS!!!

This company has to be the worst company I've ever had to deal with. Their communication is horrible and their customer service is worst. I ordered service through their sales department and the lady was rushing me so much that I asked her to slow down. Not surprisingly, she assigned the installation incorrectly to the billing address and not the servicing address. After calling back and having the installation rescheduled, they then assigned it to an installation company (because they don't do their own) that doesn't service the area that I needed the installation. Of course nobody called to tell me. I had to call to find out why they didn't show up. Then when I called back in, they were very nonchalant.

I purchased Hughes Net Internet service, I consulted with Hughes Net and they said that the 20 gigabytes plan would be perfect for a second home for 2-3 people watching movies and for Internet access on a PC. If you watch High definition and don't use the streaming DVD quality saver, you can watch two nights of TV and movies before you run out of data and go to the slow-speed close to 19.2 k dial-up.

HughesNet promises great internet speed and service at the beginning. When the installer demonstrated the download speeds and video quality to us we were simply amazed how fast and how clear the picture was. Here it is eight months later and the internet speeds are so slow, our computer continually gives errors message about internet connections timing out. Downloading Netflix is frustrating and attempting to use the internet reminds us of the old dial up days. Trying to use our iPhones for calling on Wi-Fi doesn't work most of the time and when a connection is finally made, the connection is broken, garbled and there is a 2-3 second time lag. Simply terrible service.

Compared to my old broadband service this Internet service is very slow. It is also very expensive. I’m paying more for a limited 10 GB night service than I was for the unlimited broadband service. I should have canceled before the 30 day.

I wrote a negative review because of poor internet service, but after receiving assistance from one of their Techs, determined that because of their efforts to fix my Internet problems and clear-up my misconceptions - I was WRONG. My service is now much better than it was - not perfect but very useable. I was impressed by the Tech's knowledge and the way she handled my frustration. I tried to modify my previous negative remarks, but could not gain access to do so. HughesNet solved my problem with understanding and technical know-how. Not being able to, OR not being provided with the process to modify a previous comment leaves a gap in the Consumer Affairs program.

HughesNet sucks. Do not waste your money on this crap. I have to spend $110/month for the next 23 months for this junk or have my credit ruined. I gave one star because the system wouldn’t let me give zero. HUGHESNET IS AN ABSOLUTE WASTE OF YOUR MONEY!!! You are better off without any service. The only thing worse than the internet service is the horrible customer service. You are damn lucky if you have a rep who can speak English. To summarize, DO NOT SIGN UP FOR THIS JUNK!!! IT IS WORTHLESS!!!

I signed up with Brads Electronics out of Oklahoma that is a Hughes Net provider who told me that my internet service was not a contract. Upon trying to cancel the service due to a cross country physical move, Hughes Net blew me away stating that I was under contract for 2 years and that my final bill would be some astronomical amount. Now you can go to HughesNet own review page and get this info: Best For People living in rural areas who don't have access to cable or fiber optic internet. Not For People in cities and suburbs who have access to faster internet types and speeds. I am moving from a rural area to the city of Atlanta. I believe I fit their bill of not for me. They are full of it. Take your business to them if you want to. You will regret it. They seem to have third party companies selling their product under the false pretenses of "you're not under a contract" when you actually are. Buyer beware.

Hughesnet Gen4: I too am forced to pay for an internet plan that does not live up to the advertised speed and access. I recently tested my speed using Toast.net by using my Hughesnet service and then my hotspot connection with my Verizon phone. When running multiple server locations Toast.net without fail shows my hotspot as two times faster than my Hughesnet service. When I go to the Hughesnet Speed Test I get the same basic results for my Verizon hotspot but get a totally unbelievable result when using my Hughesnet service.

My bill is due on the 12th of the month yet Hughes Net is taking the money out early on the 2nd of the month. I called and asked them to not take the money out of the account until the due date, which does not seem to be a problem with any other bill I have due. Make a long story short they made me jump through hoops. Said they would change and I could only change once a year. No problem. The guy comes back on the phone tells me it is still coming out on the 2nd and now I will be paying more because they are prorating the bill until May 12. So instead of paying 123.59 I owed on the 12th of April and should have another bill due for the same amount on May 12 which is a total of 247.18 they will charging me just under 195 dollars and another 123.59 on May 12th for a total of 318.59 not because I owe it because they want it ten days early.

Our service was supposed to start on the 26th. It was unusable and slower than dial up. We are paying for the fastest connection. Again, it is slower than dial up. When I called in, all some girl named Hannah could say is that, “Yup, it was slow and it would take 3 to 5 days to get someone to call us back about it.” So if it takes 3 to 5 days to get a callback, how long does it take to get some assistance? I talked to several of their people. I asked to speak with someone to close the account and they send you to a line where no one answers the phone. They did me that way two times. The service is nonexistent and the customer service is worse. Yet they begin by saying they are grateful to serve you. While they talk bull about how important customer service is. If what they sold us is the fastest, I pity the customers who bought a slow connection.

I can't overstate my dissatisfaction. They advertise "high speed", but they neglect to tell you the latency is 3-4 times the average ISP. Web browser errors "Page failed to respond", no provider was too slow to transmit data, "Timeout error", again too slow to transmit data. Pages running Flash would freeze. I don't stream video so I can't speak to that, but I would guess... Trying to cancel service is a nightmare. They rejected written notice. Would only cancel if called 800 number. Even after calling the representative wasn't interested in helping to cancel the account, instead wanted to sell me upgraded service. My best advise if you have dial-up now... KEEP IT! You're better off! I have over 40 screenshots of sub-par connections.They were uninterested...

Worst internet service ever. Could not download movies, connect to internet, and use iPhone in house when it was on WiFi. What kind of internet service are they selling? Costing us $400 to cancel but it is worth it to get rid of this piece of junk. Costly error in judgement. Now we have to get rid of satellite dish too. Unbelievable!

We live in a rural area where our options are Frontier DSL, which we had for years, or satellite internet. Frontier was so bad, I figured HughesNet couldn’t be worse, but now it's close. When the ”tech” came and installed the system and tested it before he left, it seemed to work great. Speed test showed blazing fast speeds, videos loaded quickly and played without buffering. I was so impressed, I recommended it to a friend who was having the same problem with Frontier DSL, and he switched to HughesNet also.

They tell you anything to get you on that contract! They know the service is slow. You can surf the web and email. No gaming! They lied and told me speeds of 25 to 30 Mbps. Plenty to game. But they don't tell you that's the maximum. But it usually sits around 5 to 7 Mbps. That's a big difference. Now you're on a contract to pay high internet prices and you can barely use them. The customer service is absolutely horrible! Anything to get you off the phone. I have even been hung up on before. Absolutely ridiculous. Please put your reviews on here so people will know just use your phone and use hotspot or something. Much better than using this racketeering ring. I'm on a crusade to let the world know. Thanks.

The 10 gigabytes per month will only get you about 4 movies on TV which will last you maybe two three days. After that will get 1 mbps. You are lucky. Even YouTube freezes up and loads every few seconds. Buyer beware. Steer clear. These people are just out for your money then they want $400 to get out of the contract.

Have had HughesNet Gen 5 service for about 1 1/2 months now and just like every HughesNet service it's only good for email and surfing the net. Streaming movies and watching YouTube videos is still a pain, constant buffering making it worthless. I have had HughesNet service for internet for years now only because I live in rural Kansas and have no other choice. I have upgraded three times since having the service to supposedly get faster service and each time nothing changes, same slow internet speeds as the first day I got HughesNet, still cannot stream movies so having Netflix is out of the question, too much buffering and watching nothing over and over and over. Bad thing is every time they come out with a new faster service they tell you will be able to stream movies and play games with no problems, but speeds are still always to slow.

Not satisfied with Gen 5 service - It keeps cutting out trying to watch you tube videos, I've called these people. Can't half understand these so called tech support people. I can't even use my data allotment up because of stupid latency, I'd like to know why we can't get something better in rural areas. Nobody cares you live in a rural area. You're screwed! I've talked to others on the other satellite internet. They're no better, fact is we may as well have nothing. We pay for this & can't use our data up cause of problems! When this rotten service agreement ends I'm done. No more.

I can only say stay as far away from this company as possible. They are a bunch of liars. The service is beyond bad and customer service even worse. I request to cancel services several times due to the fact that it does not work was told I would be getting boxes to return equipment but instead my account was debit for early termination plus equipment.

They sell a good bargain only to offer substandard service with inability to opt out unless you pay upward of $400+ to end contract before the 2 yr contractual agreement. It is literally embarrassing and an inconvenience when attempting to use service which is snail slow. I’m 1 yr into contract and almost ready to take the list to get a repeatable service - Buyer Beware.

It should be illegal or this company should at least be investigated. I have NO choices for internet service where I live and I am stuck with Hughesnet. It was ok for people to sue Apple for slowing down speeds on their iPhones but it’s not for home internet service? I pay for Hulu every month and cannot use it, it buffers every minute while watching a movie. Netflix buffers every 5 minutes. It is absolutely a nightmare for a mother with an autistic child who just wants to watch his shows. Why is it legal to advertise and have people pay their hard working money for something that is FALSE? This is the worse internet I have ever seen in my life. A rip off. They slow internet speeds way down and people are paying a lot of money for this crap! If there’s a lawsuit in the future...sign me up. I don’t care about money. Maybe this company will get their ** together. Bunch of crooks!

Hughes Net first offered free installation and setup, and then rescinded when they found out the location. I now believe this was due to the fact that they have a high rate of failure in this area, and therefore a high rate of cancellations. They would not allow any type of trial period or test to see if the service would function correctly, but instead required either a 2yr lease, or for me to purchase the equipment. Since it was much cheaper to purchase the equipment, I took the risk and did so. Once installed, the service never reached advertised speeds, (not even half on the best days) and most of the time it was too slow for a speed test to even work. When I tried to cancel based on the fact that the service didn't work most of the time, they initially would not forgo the cancellation fee even though it was demonstrated that the service was not working correctly. I would never recommend this company to anyone.

Absolutely the worst Internet provider I have ever paid for. Latency is constantly horrible, speeds are all over the map, most frequently less than 1 megabit. Even on clear days the performance is terrible. Locked into a 2-year contract, I have to still use DSL. It's like paying double, for half. Tech support, when you finally get them on the phone, says, "reboot the router". When that doesn't help, "oh, I can see it's cloudy in your area" when the skies are actually clear.

I moved here to Missouri from Chicago. In Chicago I had unlimited internet service for $54 a month. Now I have HughesNet and this is the slowest internet service I have ever had!!! It is very expensive and yet we have been paying them $67 a month for practically no internet service. All our 30 GB is usually gone the same week we get them. Today my husband complained and got hung up on twice today. My husband is getting a lawyer. I just want to get out of the contract if HughesNet can't provide good service and now I just got hung up on and Micheal ** (customer service rep) said he would put me with the department that would give us a better price and better service. They just hung up on me also.

I pay 70 a month for 25 mbps and when the weather is bad the service is horrible, no matter if you have one device or several devices connected, it is still slow, you cannot under any circumstances watch Hulu because the speed isn't good enough, and I would highly recommend another internet provider and I am going to switch as soon as possible. I personally think the service is worth no more than $20 per month.

I have been a customer with them for almost a year and have nonstop trouble with them from high bills to them telling me one thing and then tell me something completely different. I do not recommend them at all. I will be once there is a different internet provider in my area and I will be contacting my lawyer and suing.

Having been a customer for only 3 months we have nothing but aggravated, unpleasant experiences. Our bill has been different every month, only to keep increasing. When calling service representatives to try and remedy the issues we only encounter rude, obnoxious, bad English speaking representatives. They pretty much tell you this Is your bill & it needs to be paid. They tell you one thing and NEVER FOLLOW THRU with their intended commitment. Prospective customers BEWARE, BEWARE!!! If there is another provider in your area RUN and we mean RUN TO IT.

I just purchased internet from this company! I wanna say their service is horrible. Only had service for 12 days. Have been on phone with technical support every other day because of connectivity problems. I have to reset modem every single day and the speed will not allow all devices to be connected at the same time. I would highly recommend if you need high speed reliable internet STAY AWAY from this company! I had no choice because I live in a rural area with only 2 providers. My mobile data actually works 200% better than this service.

Service not what is advertised, switch service, does not apply discounts, they do not send out notices about changes or agreements like Amazon does... NONE. They are an overseas operations with their services. They make agreements verbally that do not happen. They are all about money. They do not survey accurately or have a feedback system for improvement. They appear dysfunctional. After 75 minutes of trying to resolve billing problems they hang up. I was told they hung up because I did not respond after hold. I was hung up right after I was told to hold!!!

TERRIBLE INTERNET CONNECTION, EXTREMELY SLOW, VERY HARD TO DOWNLOAD ANYTHING, BAD EQUIPMENT, USELESS CUSTOMER SERVICE, they only seem to tell you what they won't do. Modem went out within the first month, stopped working completely. They charged me to return their defective modem, then it took almost 3 weeks to get a new modem, which was also defective, the WiFi part of it doesn't work, when I asked them to pro-rate my bill for the time I was without internet service, I was told they don't ever pro-rate any bill for any reason. If there was a different company I could get internet there where I live, I absolutely would.

My husband and I live in the country, so internet has always been a slow running issue with us. HughesNet was the only game in town, so we signed up with them seven years ago. We have paid over $150.00 per month for internet over this period of time. Yesterday, I learned that US Cellular has a tower in our area for $50.00 a month for the same service? We jumped on it, and it is perfect! I called Hughesnet today to cancel our service, and they want me to pay $265.00 in a cancellation fee. They claim I signed another two year agreement 11 month ago when they upgraded us to Gen 5, which was just as slow as Gen 4. I asked them to provide the contract I signed, but the lady, who barely spoke English kept telling me I had to pay the $265.00 to close, or I could keep the service at the lowest monthly charge and continue to pay until the end of my contract!

Do not sign up with HughesNet! I never got the service I paid for! I rarely ever had service and when I finally called to complain I miraculously got service for a day or two then nothing! But accidentally stream one video and “boom”. All your data allowance disappears. The worst part is when you call to cancel your service you learn the contract fine print. It costs $400 your first 90 days to cancel and each month after ninety days only subtracts $15. So if you get fed up after 6 months and try to cancel it will cost you $355, after a year $265, etc...

I called today to get a price and they had to get a credit check and personal info just to give me a price. The guy was very pushy and said the price would be able 60 dollars a month unless I let them do a credit check. So I thougt ok... and then he came back with a price of 59.95 and I have top notch credit. He said, "We will offer you free installation." I said, "I already have a card in the mail which says the same thing." He said, "That is just a advertisement and that does not mean you get it." I said, "Let me think about it, talk to my husband and call back." He said, "Isn't he there?" "Yum no. He is at work." "What time is he coming home?" Me... "Not sure? I will call you back." He said, "Why can't I call you back?" Me... "Cause I am busy with a sick mother and grandkids and want it to be convenient for me."

HughesNet is the worst company if you need customer service. I ordered Gen5 over a month ago. Still haven't received my receiver. Now they say they need another 10 days to locate where it is at! Service is slow, no internet connection comes up a lot. IF YOU CAN GET ANOTHER PROVIDER, DO SO!!! This company sucks!

Working with Hughes Net has been the most difficult experience ever. When I called to set up a service, they were very quick to get me set up, but when I had to cancel because I was moving, I was transferred to three different people and they kept me on the phone for over half an hour trying to convince me to stay. They also overcharged me on the cancellation fee and now I have to spend another lunch break on the phone with them to correct it. I also had to reset my router/modem several times a week in order to get good service. I am incredibly irritated and cannot wait to be done with Hughes Net. I would give them zero stars if I could.

Regarding HughesNet: The GEN5 service was touted as faster speed then before, which may be true if it was Dial-up. Seriously, It takes 4 minutes to download a 10 SECOND VIDEO!!? I cannot use my NETFLIX or Amazon Videos due to this problem. Online Gaming is not an option. Email works, but barely works. You have to live in a world where you adjust ALL YOUR COMPUTER SETTING to make this work better, only to find it barely helps. They expect us to accept this, which is why they demand a contract for their services. It holds you hostage. I have had this service for less than a year and have to cancel it. They must come to your house at least 5 times to "repair" the service, for them to just 'consider' canceling without penalty.

The only thing worse than Hughes Net's internet service is their customer service. For months we upgraded our package and NEVER received the bandwidth that we paid for. Customer service had HUNG UP on us more than once. Stated that an internet provider doesn't have the ability to send an email (they must use their own service), and blamed our equipment as the reason our service was sub-par (four laptops, three tablets, three smart phones where all defective apparently). After paying over $170 per month for service that was slower than my cell data 4G connection, Hughes wanted to charge us anywhere between $300-$600 to terminated their service, the amount changed with every service rep we spoke too.

I started their internet service 4 months ago and it frequently does not work or is very slow. It jams up every evening to the point where you can't even get on. If you call tech support, you get the usual 30 minute wait and difficult to understand tech who, after 30 more minutes of wasting your time, will magically make you service work, but just for that evening... next night, same problem. They put software on your computer that manipulates the access. The basic problem is the service is oversold. There is a huge disparity between the fast talking sales pitch and the service you actually get. I can tell from the searching I've done that there are a lot of very unsatisfied customers. I would really like to see someone bring a class action lawsuit against this company.

Don't trust these snakes! They hang up on you on customer service calls. Lie about the service they are providing you. Transfer you to the automated service and not where they say! I signed up with them. The internet didn't work properly, Netflix, YouTube browsing didn't work properly. I had to cancel service with them as I run a business from my home and internet is vital to my business and well being. I called them over 6 occasions over 45 min each call and hung up on 3 of the calls. They never fixed the issue and told me there is nothing they can do. That on their end the internet is working properly. I finally canceled and got another provider and told them they didn't fulfill their contract and didn't give the service they promised in the contract and internet was the slowest worst connection. Couldn't watch Netflix/YouTube. Barely able to send emails properly and most pages wouldn't load.

Have been with them for 11 years. Was on the phone with tech support last week, they were telling me nothing was wrong with my system. As I am watching it go down every 4 mins making the system unusable. So I sent an email with the screenshots of the system going down to tech support. They responded with they could not see the email. They responded with a do not reply back email. So how are you going to resend it to them. The tech support on the phone is worthless. You call. Talk to one. They say to monitor the system. So you do and call back with the state codes. That tech have no idea what you are talking about. They then ask you to do the same thing that the other tech asked you to do with no results.

Customer service is pathetic. You call them with a problem and they blame it on you... always... You have used all your gigs a whole 10 gbs for 62.00 a month... speed drops from 25mgbs to 2.5 to 3.0 every night. Yes every night at the same time... even when I haven't used all my 10 gigs of monthly data. Had to call and argue with them for a month every night before they ever sent a tech... and you guessed it... they sent them after my 10 gigs was used up (2 days). So I'm on their slow speed putt putt... doing 1.22 to 1.34 mgps which is for 28 days til my data kicks back in.

Context: Signed up for HughesNet Satellite via a vendor when the cable company in the small town pulled out. Was promised excellent speed and service. Initial installation of the equipment was professional. On the day the tech left, the service was working well with a download speed of about 23+mbps and upload around 2+. Issue: Within two weeks, service went to virtually nothing. Download speed as low as 8 with an upload no higher than 0.74. Spent two days trying to get through to tech support. After 38 minutes of hold, quit that. Support ticket portal inoperable. So, sent two different emails with the issue and requesting an answer. Silence.

I've only had about three weeks of experience with Hughes Net and I have never been so dissatisfied with a service in my life. Even with an Ethernet cable, streaming movies takes forever & always takes forever to load. I would never ever recommend this company to anyone. It's a rip-off & expensive & reminds me of a monopoly!!!??? Sincerely, a pissed off customer.

I have made several phone calls about my almost non-existent service. 1.42MBPS download speed/1.38MBPS upload speed CURRENTLY... it has been worse, if you can imagine that. (I was told by all the salespeople it would be SO much better than what I had previously.) So, about three phone calls ago, after going through ALL the troubleshooting steps, they told me there was definitely a problem and they would send my case up to a higher department (whatever that means) and someone would contact me at 6 PM the following night... that DID NOT happen.

We just received Gen 5 which was supposed to be lightning fast (as advertised on TV). We still cannot watch Youtube videos without waiting for them to buffer (at low resolution). We upgraded to the highest 50GB data plan - and being a 2 people household still use up most the data halfway through the month. This is not what we were told when we signed-up for the service. Hughesnet has deceptive TV advertising and the salespeople are the same. We in no way have received what we were told regarding fast speeds and lots of data.

I signed up for HughesNet because I live in the country and the man selling me the package Guaranteed me it was unlimited, they said they have no record of the call. So I explained to them that if it was not unlimited I did not want it because I wanted to watch Netflix, the man assured me I would never run out of data, my daughter was over that day and helped me ask questions to make sure I was getting the right plan. I have had this company for several months now and I have had to call in to the company because the internet didn't even last me 8 days into the month. They said I used it up. Please do something so I can watch tv when I get done working all day, this was a phone deal, then they came out to hook up the internet.

We moved to a rural area May of 2017. I contacted HughesNet as this seemed to be the only place I could get internet. While talking with the salesperson he wanted to know what we used internet for and what our devices were. I explained I am a realtor and would be mostly working from home, we like Netflix and we both had smartphones and tablets. I was told by the salesperson that he and his roommates do gaming, stream movies and never had a problem. I have never had to use a data based internet before so I believed him.

Got Gen 5 was promised by supervisor that ping would be 300 to 350 actually getting 650 to 1800 plus was stated would slow to 4 mag after so much tab actually getting 1/2 mag to 1 most of month. News on MSN streams this is very slow and nonresponsive not close to what was promised fee. Was higher than stated. First thing they want to do is run test. Being tech support you fix nothing with a test actually requires hands on. They keep track of every device logged on ever as say too many on for speed when most are never turned on.

Had them come out and install satellite service. Could not complete the service and took over a month to refund my money that I had to pay in advance. I would strongly advise that nobody use this service. They are very shady.

I subscribed with HughesNet for internet service in April 2014. The technician came and installed it, it worked while he was here and for about an hour after he left. It went down where I had no service. I called the technician being he gave me his phone number. He came back the next day and made some adjustments. It worked while he was here. About an hour after he left it quit working. I called him again and he came back the next day and again got it working. It quit the next day and the technician told me it would be $100 for him to come back that I should call the company which I did. They ran through some technical stuff and got it working. That night it quit working. I called again, they blamed the weather. It started working the next day.

We got Hughes Net a little over a year ago because at the time nothing else was available. It was great for the first few weeks and then it was terrible. No streaming whatsoever without so much buffering you wanted to scream. Then Gen5 came along and we jumped on it. The agent in the Philippines said we would actually be paying less for better internet. I was never able to decipher that on my bill and my next bill was so confusing I actually think we paid double that month. Again, it was great at first and then it was actually worse than before. It came to the point where it was like we had no internet at all. We found out that cable internet would be available to us this month and we dumped Hughes Net.

They are unfortunately not effective to work with. They use distraction tactics and don’t fix your issues. They overcharge for the service because they are the only ones available. Please find other avenues for internet usage.

When calling to order service was told the equipment charge was 14.99 but when I got the statement it was 14.99 a month, never received an option to buy outright. Then I had to stay on hold for twenty minutes just to be told I would have to be on hold for another dept. Same thing. Apparently the longer you are on hold the less chance you will bother to cancel. Getting through to place the order was fast.

We moved to the mountains in Western North Carolina and did not have the option for anything other than satellite. We opted for HughesNet because we were told it was the only option. It was the slowest internet I have ever used. So slow that we didn’t use it. Call to complain and was told that if I purchased a larger data package it would speed it up. Nope we were still getting less than 1 mbps download. Called again a few weeks later and went through a million steps to troubleshoot over the phone. At that point they told me they would have to send someone out and I would receive a call in 5-7 business days. On day 12 I called and requested to cancel my service. It cost me $355 to cancel. Best money I have a ever spent. We went with a company that does line of site fixed wireless. Getting better than 30 Mbps now. HughesNet is junk. Stay far away.

I started service with Hughes Net January 2018, I am extremely dissatisfied with their service. I am not able to access my email, I called them and made several complaints for them to fix this problem. Nothing has been done. The irritating part and frustrating part of it is when you call, you get some idiots out of the country probably in la-la-land. Hardly speak English and don't know what the hell they are doing. Let alone to help the customer. Since I started this service it slows my computer and started to cause a DDoS affect with my internet speed.

My experience with this company has been horrible from the beginning, between the billing, the slow speed and “stealing” money from my bank account without telling me. Just want to let other people know how horrible this company is.

If you are trying to go with HughesNet, read the reviews, here and on Yelp. I should have done that. Customer service is awful, they are somewhere outside of the US and have no authority to make changes.

We have had HughesNet for almost 2 years due to living on the mountain and not many options. When we first got it we just signed up for the lowest plan and used the WiFi for our phones. After getting the kids' video games and getting Netflix we realized our plan was maxed out in a couple of days so we upgraded. They talked us into the highest package saying we would get the new members deal for $100 a month even though we weren't new customers. We decided to go with the 50Gb package and the new G5 receiver. After getting it we noticed it didn't work half the time during the day which they blamed on traffic. We decided only being able to use it at certain times was better than nothing but when the first bill was $160 we called and they said they didn't know what we were talking about and couldn't refund the extra $60 they charged.

I had Hughes as a service provider for several years, first on their Gen4 service and then on Gen5 since mid-2017 until my contract termination in January of 2018. I've used various satellite providers since the early 2000s so I'm aware of the limitations to this kind of service versus broadband, for example. Beginning with Gen5, Hughes has been intentionally misleading customers by providing them with a speedy and unlimited service for the first 30 days (the period within which you can terminate service and not be assessed an early termination fee of $400). After 30 days the speed is about ten times slower and the bandwidth caps begin.

Hughes quotes you a total price for everything involved in the installation of their satellite dish which includes the 1st month use, fee and taxes, everything is paid upfront; total cost. Free installation according to Hughes is not free; first thing the installer does is charge you $80.00 for a pole to connect the dish to. Their office rep. takes your complete information, address, email, bank info and does not keep it confidential. They give your bank account info to Security Coverage and they charge your bank account without you knowing. When you contact Hughes they know nothing about what you are talking about. The amount charged to your bank account does not show up on their bill. It just shows up on your bank statement.

I returned the HughesNet satellite dish equipment 11-17-17 via FedEx. They have charged my bank account 317.85. I have been on the phone with them since I disconnected on 10-25-17. Numerous times I have called them about the disconnect and returned the equipment. I gave them the tracking number etc. HughesNet charged my account again 2-26-18 for 317.85. Now they are saying can't refund my checking account until 3-6-18 and it will take another 7 day to credit my checking account. They are unethical in their business practices. Beware if you choose HughesNet.

I live in a rural area with not many options for internet service. I was using AT&T dial-up service which was dreadfully slow. After seeing HughesNet advertising on TV, which touts lightning fast internet service, I decided to spend the extra money and give it a try. Big mistake. After the technician hooked it up, I immediately noticed that the signal was weak and that it wasn't performing as advertised. I went on the myhughesnet.com, and was prompted by a chat representative to upgrade my plan, and that should help. So after upgrading my account to where it was costing me $86.00 a month, I have noticed no improvement whatsoever.

This company lies about their services offered, lie when you have problems by blaming the problem on your equipment while denying when they are proven wrong and their technicians even admit their equipment and services suck! DO NOT WASTE YOUR MONEY ON THIS MISREPRESENTING AND CROOKED LOUSY COMPANY! We switched to Pinnacle and are satisfied!

As far as I am concerned this company lied to us. They never told us you could only have a few devices on at a time. If you have more than a few, your service is extremely slow and buffers constantly. It is a terrible company! DON'T use them!

I live just a little bit rural on a private street which does not have fiber cable so I used DSL over copper. It was never very good and would regularly go down. After looking into hotspots etc. I got an offer in the mail for HN at a somewhat reasonable price. I read a few reviews that said it was bad but silly me, I went for it anyway. Learn from my mistake!!! They put up a pretty big dish that is critically pointed to a satellite, so if wind or trees or anything effects the placement, your system will fail. Unlike a TV dish this one has a very narrow beam. OK fine now I have 2 dishes on my house. The first month they give you so called free 20 some days, DON'T BE FOOLED! You cannot see your use. I had nothing but headaches with streaming Netflix, could not stream Prime, and then fell in to the customer support hole. Horrible customer support! If you cannot get an answer from the provided number they refer you to the pay for support line! Geez!

I'll begin by saying the service provided by HughesNet was worse than dialup. When another service became available in our area we discontinued our service with HughesNet. The agent told us we would need to remove the "camera" pieces and return them in the mailer they would provide to us. When the mailer arrived I disconnected the parts per the provided instructions. My wife documented our return with photos of the parts in the box and the return shipping label. The parts were then returned. After not hearing from HughesNet about our return my wife called to inquire and the agent told her the parts were never received and they couldn't find the package because we didn't record the tracking #. The tracking # was provided to us by HughesNet on the return label. My wife saved all the documentation and provided the tracking # and they found the package only to tell her the parts were not in the box so we owed $200.00.

When I started out with HughesNet, had the regular problems with monthly cutback! So I upgraded to gen4. Worked fine until gen5 came out and they asked me to upgrade. I said I didn't need to. I was ok. Next thing I know, it's as if they cut me back to original. I get cut back every month around the 25th. It just plain sucks! I already pay $80 a month. No way will I pay more! To hell with them!

We finished our contract and decided to cancel our SLOW internet service. Shipped the equipment back. Got a tracking number. They still charged our bank account $320. We've called multiple times, they keep claiming they are processing our refund. We haven't seen a DIME!!! Now my lights are probably getting turned off, I really needed that money. They took it from my bank account without my permission. I wasted 3 years with them just to get ripped off. I've been so stressed about this mess! Never again!

We just had HughesNet installed yesterday morning. Absolutely horrible. From the moment it was installed our internet slowed WAY down. We switched from Frontier because we kept losing internet and would have to restart our router multiple times and the issue "couldn't be resolved" because we're in a high congested area. Impossible when we live in the country with few neighbors. So, we install HughesNet. Before the guy left we tried pulling up channels on our TV and it would play for 5 seconds then buffer for 20 seconds. It never stopped buffering. The technician made excuses and said that it'll take time for it to completely go through, to give it a day.

The internet service was like having dial up! I was charged 350 for their equipment! They took it out of my bank. I tried to call and ask them how to get it off my roof. It was up high and they charged me 100 to come and take it down. Then I had to send it myself up after they took it down. They returned my money and that was December, I thought I was done with them until I checked my bank account and they took another 107.00 out of my account. They said they I owed them the money to take it off my roof. Why not let me know before because I was sure it was taken off, I was hung up on. I called back and was told the same thing. So rather argue with them I told them to cancel my card asap and send me a paid in full, notice. Horrible experience!

The service was bad from getgo, constant buffering on TV/Roku. Many many calls and tests revealed I was only getting 1.5mps and I was paying for 20mps. Then they said I'd ran out of data, so they gouged me for extra data. Still bad reception. It went on and on. It is bait and switch. They kept telling me, you ran out of data, to make me pay more. I'd call, I was nice and reasonable, they'd hang up. Worst company ever.

**If you cancel your service be sure to document your returned equipment better than I did, keep your tracking numbers.** Cancelled our service after about 4 months. Hughes Net service was slow and spotty, customer service rep told me it would be fast enough for Netflix which was an absolute lie. Happy to pay the $350 cancellation fees to be rid of this service. Months later I was charged $216.50 for equipment that wasn't returned, even though I returned everything according to the directions sent to me. Representatives tell me there's no way they can prove I actually sent it back. They do have record of the other 2 items I sent back. THEY WERE IN THE SAME BOX!!

Hughes Net, which I canceled in December. I have had nothing but trouble with since day one. I forefilled all my financial obligations ahead of time. Now took out $212.50 out of my account. They said they would credit me in 24 hours. Then said I had to call to have then credit my debit card. I called, I have to wait 10 days and call back and they will put it on my Debit card. What do they think I'm supposed to do for 10 days. Guess I don't need food or gas. I get paid biweekly. This is horrible. I am so mad. Then they hung up on me.

When I first signed up I was told I was under no contract and could cancel at any time. I had unlimited plan. I went through the GB within days and went to bonus Zone which internet ran horrible. Went to disconnect service and hit with commitment charges. So they deceived on contract/commitment. They said it was sent in email when installed. Never agreed to a commitment. They are so deceptive. Beware!

When I signed up, I told them I am not subscribing to cable. I will be streaming most of the time. They told me I made the perfect choice. What they failed to tell me is that I only have 20GB per month, and one hour of streaming costs me 6 GB of data!! So doing the math, I can stream 3 one hour shows per month! And calling support... if you know Chinese or understand their accent, it's still not going to help. But at least you get to have a fun conversation continually saying "I'm sorry, I can't understand you."

I have had Hughes Network since August 2017. When I contacted them, they never mentioned that you are locked into a 2 year contract. Also you have to pay a rental fee for the modem which they also don't tell you. Don't even try to stream using Amazon Stick... Super delay. I finally gave up and went with Satellite TV for my TV. So every month I pay a high monthly payment for an internet that I never use. Don't believe them. Get it in writing up front. Do yourself a favor and don't get Hughes Net.

I have had HughesNet for the past 7 months and it has been a horrific experience, constantly slow loading of all pages constant freezing up, I don't like bashing anyone but this is baaad. I am so frustrated. Sorry HughesNet. This is a swing and miss.

Their internet stinks, very slow and sometimes just stops. A complete waste of money and time! My internet my cell phone provides is faster than what they provide and most of the time I have to resort to using my phone. I will not support HughesNet again even if they were the only service around.

The sales people were very good at quoting numbers on how fast their service is. My wife cannot use it on her cell phone when she is at home because it take so long to load. She will just switch to her data plan to get the information she needs. My preteen children also find it will not allow the games on their iPads to function. I should have known when they told me the cancellation fee ($265). Which they did not mention until very late in the sales process or the length of the contract (2 years). So after less than a year I will just have to pay them off to get rid of this worthless service. Do not believe them when they tell you it is comparable to the cable or landline services. It is not.

Hughesnet is the worst internet out there you can have. I highly recommend that no matter where you are, do not get this internet. I get better internet from my mobile data at the slowest speed than from Hughesnet. They put me in a 2-year contract and I had a couple months left but then I moved. They said that just because I moved, they had to restart the contract to a 1-year contract and that to cancel, it would be over $200. I wouldn't recommend this internet to anyone.

I had HughesNet because it was the only ISP where I lived. The service was horrible; slow and frequent outages. I received a job offer on the other side of the country that I took. When I went to cancel my services I was told it would be nearly $300 to cancel it early! I was never told there was a time frame I was contractually obligated to keep my services. I argued with the rep but apparently I had agreed to these terms that were never explained to me, so I paid the cancellation fee, put their equipment in a box, dropped it off at a post office and moved across the country.

The service sucked. I live in the sticks so I expected it and I could deal with that. The issue I have is when I found better service and canceled Hughes net. I returned all the equipment per the instructions. They still charged me 210.60 stating I did not send back one of the components. I called them and they admit to the error on their end but now are telling me it will take 10-15 days to get my refund. I can survive without the money but for them to make an error and take money without approval or grounds and then not fix it promptly is absurd. I am calling my bank to place a complaint against the charge. I have also left a complaint with the BBB. I cannot fathom this company's lack of accountability. Many people live week to week and cannot handle a loss of this sum for two weeks.

I signed up for HughesNet internet service because there was no other viable options at the time where I live. The company lured me in with a low price deal for their 50 gb plan, and ended up downgrading me to their 30 gb plan without contacting me, and still charged me the same price as the promotional 50 gb plan. Moreover, the representative I spoke to when setting up my account said there is no long term contract, and that I could cancel at any time with no fees, and that is not true. After I set up the account, I called to cancel automatic payments, and they didn’t comply.

This is the worst internet there is. I thought it could not get worse than CenturyLink so I gave them a try. They lied to me saying the service would support the online school I was attending. The last lecture I listened to before getting other internet I got disconnected 23 times. I called them multiple times and always a different answer and different solution and none of them worked. The last tech I talked to said she couldn't help me cause it was snowing... They have you test speed on a third party service so there is no record of it.

I have HughesNet internet service because I live far out enough to where they don't have cable TV or internet service. We bought HughesNet Gen 4 last year (2017) and they slowed down our speeds so we would buy Gen 5 so we would renew our contract, I mean who renews a contract even though you're already giving them more money and buying their Gen 5 so we actually have internet that is usable.

So far I have been mislead on almost everything having to do with this new set up. 1) They were not able to set my dish the way they told me it would be installed. 2) Contacting customer service is slow, it takes forever to get a person on the line. 3) So far the customer service people I have dealt with have been people at call banks in a foreign country; very difficult to understand in some cases rude. One person actually hung up on me! 3) And now for the worst...They promise a 25 Mbps download speed. So far my new system is so slow all I do is watch my screen "stop and load". I can't even play a three minute music video on YouTube!

Dish network which provides TV service for me recommended Hughes Network (HNW). I reluctantly signed on with HNW on January 12, 2018. And boy was that a BIG MISTAKE. I have been on the phone with HNW techs every day since then. The internet is very slow, and most important to me and my wife, we're unable to FaceTime our grandkids. First, we're unable to see them, and the audio is delayed. Most times we end up just calling them on the phone. Today, February 8, 2018, I am going to call, and yes, wait one hour for my turn to speak to a rep to CANCEL Hughes Network, no matter what the consequences are. PLEASE DO NOT SIGN UP WITH HUGHES NETWORK, it will be the worst mistake you make.

This company will take money without your permission out of your account. Trust me, I could not transfer service to my new address and they said for me to call them when I am ready to get them again and just to hold onto the equipment. They never contacted me or anything. They just charge my card and I want to cancel and they charge me $300 without letting me know. Just took it out of my account. Half the time the service was slow and I had to use my Verizon hotspot. Do not get a contract with this company.

HughesNet used subcontractor BMB Communications to install the equipment for their HughesNet Gen5 service. This company changed my appointment window without consulting me. I called multiple times over several days leaving messages asking them to call me back to get the installation rescheduled. No one ever answered the phone or returned my calls. I also e-mailed them and received no response. When I called HughesNet they told me it was MY responsibility to contact BMB Com to get the appointment rescheduled. There was nothing THEY could do. The end result was me taking the day off. The first time I heard from this company was when their installer called to let me know he was on his way. He showed up in his personal vehicle (unmarked) and simply said "HughesNet".

Contacted customer service today about crappy service. Customer service rep told me they could not help me because I don’t have a computer with a landline. “Wow”. HughesNet does not have buyers remorse, and the Customer service rep of an internet company told me they don’t have the ability to email their customers with any confirmation. Save yourself time and money. Look anywhere else besides this substandard company. Zero stars.

I was a HughesNet customer for a few years. Really didn’t have much problem with my service. Everyone even though not many I spoke to could speak very good English was nice. My contract had been up for awhile. My job was starting us to work from home. They said we could not use satellite. Wasn’t going to be able to afford both so I had to cancel HughesNet. They did charge me a fee to cancel even though my contract was up. They sent me the box to send my equipment back. Sent everything they requested. Recently I was charged 219.50 from my account by HughesNet. I called and they said my equipment has not been received. I suggest if you have to go through this just to cancel because you can’t afford two internet provider. Don’t both getting HughesNet.

Recommend you don't do business with Hughes Net. Hughes Net has been my internet provider since 2014 only because I can't find another internet provider in the area. Still looking. The experience has been nothing but a nightmare. This last summer I upgraded to Hughes Net Gen5 with wishful thinking that the advertisement of faster internet was true... It's worse. My download speed recently has been less than 1.0 Mbps, I have spent hours on the phone with both Hughes Net support and engineering department (next step above support department). I have had Hughes Net replace the modem and techs come to the house. I have a large number of reference #'s documenting my continuous callings.

We previously used Wildblue satellite internet service provider and they were both expensive and unreliable. Switched to using an AT&T mobile hotspot which worked OK but was super expensive and data was capped to where we could not stream movies (like through Netflix). We are now on a Hughesnet contract. Can't get the 25 mbps they promise but speeds are OK. Issue is with satellite latency which means a LONG time for any command from out computer to get to satellite and back meaning trying to access a website often means a timeout. When streaming movies, we can't get great quality because of low download/streaming speeds but can watch movies. Sometimes there is significant buffering which should not happen IF their 25 mbps speed was real.

We had the other satellite internet provider, and now have HughesNet. Both are horrible companies, with extremely poor service and reliability. Both companies will say anything to get the contract signed and then leave their customers frustrated and angry for the lack of any decent product performance. If you have a choice, do not choose satellite internet, you won't be happy with either company at all.

When you call HughesNet to complain about no internet or phone they say they will come out for a $130 fee. Half the time neither are working. When asked to speak to manager you conveniently get disconnected! As soon as contract up we will get AT&T or DirecTV. If I could give minus stars I would!

I went with HughesNet because I thought satellite would be faster and more reliable. Very, very bad mistake. My whole system is five times slower than my previous service. I have to wait hours for a simple 30 min podcast to download. My regular browser is just too long to wait for. The shame is, I have paid more for a faster speed and it has not helped.

In simple terms, will tell you anything to sign you up. Once we had the service, it wasn't near the speed we were told. We couldn't even operate 2 devices without the internet stopping/crashing. Said they would cancel contract and refund. We sent equipment back and have been fighting for months for the credit. Keep telling us it went through already, system is down for maintenance and call back, you name it. Stay the heck away them! Disastrously run company.

I have been a HughesNet customer for less than 45 days and have had nothing but problems with my internet service! 3 phone calls which resulted in rebooting system and a nationwide outage. My internet is extremely slow and intermittent the majority of the time. They are finally sending a tech out on my one time "courtesy" call and I was informed if I needed a tech after this, it would be a $525 charge! I told them THAT wouldn't be happening because if I continue having problems, I am CANCELLING THEIR DAMNED service and see them in court if they pursue legal action or collections.

First off no one speaks good English. I subscribed to them back in December. I had it for a week and cancelled because the satellite dish was terrible. Very slow. When I called to cancel they gave me a hard time and tried to charge me for the whole month. Now, they are telling me I did not return the equipment and are charging me for it. I saved the receipt of the UPS store for about a month and then threw it out because I hadn't heard anything from them and assumed they got the equipment. They withdrew the money from my bank account without telling me or getting my permission. I have been calling them. Telling them I want a refund but the last conversation I had with a manager said I didn't have the tracking number so they can’t refund me and hung up on me. Why would I keep the equipment? Anyway, I WOULD NOT USE THIS COMPANY! ABSOLUTELY TERRIBLE!! With service like this I don't think they will be in business long.

First, I had ordered the phone and internet service. In the area I lived, the phone continued to drop calls and with all calls to tech support I was ready to lose my mind. They finally deactivated our service and didn't charge the fee. We lived in a rural area so it was just poor signal. Now, the internet, was intermittent. Cell service didn't work very well down where we lived either. Trying to watch Netflix, it would continue to buffer and just be annoying. Regardless, I am in a situation where I have to relocate and am unable to take the dish with me or have it attached to the home I am moving to. They REFUSE to work with me and are going to charge me a $300 cancellation fee. (This is not in my control that I have to move.)

HughesNet is the most horrible service and customer service experience that I have ever encountered. All of these bad reviews are not a coincidence, this is a bad product and even worse company. I signed up for this experience last year and called at least once monthly to complain about slow service only to be told that it would be better once they added the "coins". Of course that never happened, then they told me that the problem was the modem and they would send me a new one at no cost... That wasn't true either!!

HughesNet maintains that it is America's number 1 rated satellite internet service. In that statement alone is how we will start here. That statement may very well be true, but how many other "top name" internet providers do you know that use satellite? Very few more than likely and there is a reason for that which is unless it is a perfectly sunny day you will experience buffering and lagging speeds. One very big detail to know before calling them is that HughesNet runs the service very much like a cell phone plan and very little like an internet plan. It is not like other internet providers where you pick a speed and pay that price, you must pick a data plan. The highest plan in my area is 50 gbs. Now when that runs out each month your internet service slows to a crawl until the monthly plan rolls over.

HughesNet is charging 74.00 for very slow internet service... I need a tech to come back out at no cost to me. Every time we try to watch a movie, the internet starts to buffer... I have called for help, but the tech could not find the problem. HughesNet does not do what they promise. I need my money back.

Horrible Company! I regretted getting them from day 1. They are super expensive for almost no internet. You can't do anything with it. I cancelled as soon as I could (November 2017) and at the end of January (2018) they charged me $212 for not returning all equipment. I RETURNED EVERYTHING!!! What the hell would I use the stupid ratio for?!? Really??? My husband even checked the box before I shipped it. Everything was there. When I called to dispute the charge they said it would take 15-17 days to get the money back. No one speaks good English. No one knows what they are talking about. SAVE THE HEADACHE, YOUR TIME AND YOUR MONEY!!! There is an awesome company for people who have a hard time getting internet...definitely not HughesNet!!!

I went through Hughes Net for internet to complete my online MBA, we were told we would be able to do all we needed and beyond. The service has never worked, no matter how many times they sent someone out. We had to drive to town to get WiFi at the library, because the service never worked. We paid for almost a year of service and it never worked (80+ per month), had to pay 300$ to get out of a contract for a service that never worked. They made us uninstall our own dish with warnings of radio frequency, radiation, or death listed below the satellite uninstallation instructions. The customer service was the worst thing we ever experienced.

After 6 months with Hughesnet Ive had enough! The service techs are the best and when they leave it’s working well. After a few days or so we’re back to square one. We cannot even get online at all now unless we use our cellular data. I want to cancel but are threatened with having to pay $300 + dollars because of our contract!

After spending over $70.00 a month for 5 gigs of data a month for 2 years and dealing with slow and unreliable speed then having dial up speed after I used the 5 gigs allowed I waited for my contract to expire then canceled service. I was required to return the modem back to them and was told I'd receive a box with a label to send it back. I never received the return box and was never contacted by HughesNet about it. 30 days later they accessed my bank account I had used to pay my bill and withdrew $320.00 for the modem. The same modem I could buy at any office supply store for $30.00.

Extreme false advertising. Over the first 30 days with HughesNet Gen5, I averaged 3Mbps download when advertised 25Mbps. I canceled when they couldn't answer why I used 20GB of data in less than 24 hours. I am a 55 yo average internet user. No streaming. No music. No videos (Youtube). DO NOT GET THIS SERVICE EVEN IF NO OTHERS ARE AVAILABLE.

When I was originally contacted back by your sales department and agreed to get your service being promised I would have 25Mbps at $59.00 per month and I stated many times NO DISH ON MY ROOF OR WALLS!!! And in fact my internet was horrible to say the least and a dish was installed on my roof, I was getting at most 4Mbps upload and 1.2Mbps download, the technicians were unable to fix it.

I live in a very country setting where there are NO good options for an internet provider. I chose Hughes Net. It wasn't long before I was sorry I did. Customer service is the worst. No help at all!! Downloads took so long. Constant buffering when watching a video even on Facebook. The sales person lied to me and said we would get 50 Mbps per month regular service and 50 Mbps. From 2 am through 8 am so we could stream easily. Turned out to be only 10 Mbps for a month's time. They will say anything to sign you up. DO NOT TOUCH HUGHES NET WITH A TEN FOOT POLE. THEY ARE THE WORST INTERNET SERVICE!!!

My internet has been down for the past 2 weeks. Is there any legal action/class action lawsuit going on? If not there should be. I think HughesNet is scamming us. They know we’re going to cancel the contract because they're probably purposely causin' the outages & slowdowns. $400 for early termination of a POOR EXCUSE for internet is outrageous! And I have seen numerous complaints from other customers.

When I first signed up with HughesNet the sales department talked us out of the 50GB monthly plan to the 30GB plan. We explained that we did not want to run out of space and we were told we would never use that much data. That lasted about 10 days. When we changed plans our connection speed dropped down to 170Kbs which is slower than most dialup connections. We have tried getting this straightened out for the last 10 months and the HughesNet Support continually says "Your speed is fine". Since when is paying over $100.00 a month for speeds of 170Kbs or less fine? Not one single person in HughesNet support department worth calling as they only say "It looks fine from our end". The last tech who showed up to troubleshoot the system brought no tools, no parts and no metering equipment. "Our engineers did lots of keystrokes, so it should be better now" and nothing was better.

HughesNet cannot provide the speeds promised nor do they care. I could not use the internet or phone service they provided and made 12 different call in a 30 day window. Not one returned phone call to deal with the issue. Finally when I was at my wit's end they scheduled a technician to come and no one ever showed up!!! HughesNet is a scam!!!

1 mo. into the 6 mo. Hughes Network service I began having problems, crawling speed, drops off, and no service and had to go to the library to internet access, while they draft $79 from my account each mo. Customer service cycles me around the menu so I tell my issue to several agents, then they do a speed test then schedule a tech to come to my home. The tech calls and schedules, I take off work that same day. The tech calls to cancel for the next day, I take off another work day, the next day they don't show up or call.

HughesNet claims high speed internet in our region. Clearly not available here, 3 service calls, with exchange of equipment, 50 calls - recorded leaves us no choice, we demand that this contract be null/void without stealing $399 cancellation. A despicable Company, uninformed customer service, average speeds with a video; upload speed .62, the download speed is 1.28... help!!!

When I first got my service installed, the installer was super unprofessional and sat on my bed. Then he set up the satellite so that it was point directly at a tree. I asked him to move it but he refused. After that the service was not very good, you were able to load like MAYBE a Google search sometimes. Pretty soon after that, the service stopped working completely and I tried calling to have someone get it fixed but they said that I would have to pay $200 for someone to come out to get it working again. I couldn't cancel at that point because the cancellation fee was just as much as paying the monthly service fee, like $500.

Unfortunately HughesNet, is the ONLY internet provider offered in the very rural area where I live. They are the worst internet provider I’ve ever had. If it so much as Sprinkles, I lose my WiFi connection. Let’s forget about calling Customer Service for any type of Real help. You’re on hold for at least 10 mins, and when they do get on the line, there’s never a resolution to your problem. They’re a bunch of crooks! They charge way too much ($88.26 monthly for Gen 4 - and that is for Internet ONLY. I have Dish and do Not stream any movies).

The service is horrible. Do not believe the ads, you cannot watch movies or browse the internet. Everything takes forever to load. If the service people come out they never fix anything. They blamed it on my trees but they are the ones that installed the dish right by a tree. Then want to charge me to relocate dish. $200 for service call and 300 to move dish. Not to mention your call center makes you wait hours to talk to someone, transfers and then disconnect then is rude to me. Supervisor was yelling at me and talking over me. The worst company I have ever dealt with in my life. #BoycottHughesNet.

We moved to the country about 6 months ago and choose HughesNet for our internet service. We have the highest speed and data plan, which is expensive but we run a home business and stream our tv vs. cable. Internet has never worked!! I called in our trial period and they have still not resolved. It takes 15 minutes just to load an email on my computer. We have speed tested it on the phone multiple times with HughesNet and confirmed it operates at an average of 3-4mbps when according to THEIR customer service it should be at an average of 25!! I’m in a contract we can't get out of even though we are not getting service we paid for.

Company charges way too much... Takes advantage of Mountain users. Verizon can get a better signal. Buy a box. Hook up wifi. Oh you're providing users a wifi box this year. I should charge for the horrible service that keeps ** up my poker game... Money lost... BYE BYE. Overpriced service.

Ugh where do I begin? The Good. The install was professional. Now the Bad! Dog ** slow internet 2 year contract. I could only take 2 1/2 months of this internet provider before I cried UNCLE. Why might you ask. Gen 5 satellite went offline for 24 hours. No Word from Hughes Network. I call them. Line is offline. You can't make this ** UP. Data gone after 2 to 5 days. If I buy tokens it 350 a month for glorified dial up. Just browsing the internet was an ongoing challenge. You would go to print up a label and when you clicked on print you could go take a piss and beat it back before it would open. OMFG if you opened a web page to read and were on YouTube listening to a tune all hell broke loose and the song would skip like a badly scratched vinyl 33 LP record. Did I mention it was SLOW so after 2 1/2 months of torture I pull the plug but wait. You can't cancel 1/2 way through the month.

We moved to the country and found out we had very little to choose from for wifi service providers. We decided on HughesNet and bought the fastest and best package. It has been a nightmare. We don't have cable/satellite so we watch Hulu and Netflix a lot. Our family will all be in the living room trying to watch a show/movie with no other devices being used on the wifi but all it does is spin and say "loading." We had been looking forward to watching the NCAA Football Nat'l Championship game. It froze up and we ended up watching it on our cell phone. It's not even worth the money to sit and watch it. I am not exaggerating when I say it does it to the point that we all find something else to do. I've always lived in town so I don't even know what other options are worth trying. Plus, I will be working from home starting this summer and it scares me to know I would have to rely on this. Something will have to change and soon.

I live in a very rural area. I have AT&T DSL which doesn't work for streaming. I called HughesNet to add the service along with my DSL with the intent to only hook up to my DirecTV. This way I could at least use them On Demand. The salesman was great. Before I got off the phone with him I clearly asked: "what if this doesn't work? Is there a trial period?" His response was clearly "no problem! If it doesn't work within the first month, let us know and we'll take it back." I called today which is ten days after having it installed. They are charging me $400 to cancel the service. I let the customer service agent, Joshua **, know about the conversation I had with the salesman. He said "it doesn't matter what he said, this is the rule that his supervisor set forth."

I installed Gen 5 in July, and was promised 25 meg speed, but it has been nowhere near that for 6 months. I called my local dealer and he said that there is a problem, but Hughesnet will not admit it. I have been paying $80 a month for about 1 mbps speed, and they told me they cannot refund any money. If they don't get the speed up, I will be switching to Exede.

After one month of service with HughesNet, the internet speed decreased. I have spent over 200 minutes on the phone with tech support unplugging and plugging up the modem and restarting my computer and counting how many seconds it takes for a website to load (which is over 60 seconds). We have rearranged our weekend plans so a technician could come out and reposition the dish to a different satellite. And usually after I get off the phone with tech support, the internet will work for about a week before I have to call them again. This last time, however, I couldn't get internet access.

HughesNet unfortunately is the only internet provider offered where I live. It is the slowest internet I have ever had. If the wind blows the wrong way you better not even try to use it because I assure you it will not work and when you go to call customer service their system will be "down". Please call again at a later time. They are crooks. They charge way too much for the terrible internet and awful service they give you but at this point I guess I have no choice. I have called multiple other companies and they have heard the same reviews about this awful company.

Terrible service. Had highest data plan and still would run out of data before 7 days sometimes 2 days. Called first 3 months to cancel. They would want to try to “fix”. They would not cancel upon request and yet kept charging my credit card for months.

Do not sign up for this slow speed internet. I canceled after 1 month and they charged me 400 For early cancellation. Then after I sent everything back they then charged my account another 212.00 saying they never got their stuff back. Now they just sent another box to my house for their equipment. Crooks! A class action suit should be filed against them. Worse company to deal with.

Oct 2017 we upgraded to HughesNet Gen 5 and used Directek for the installation. Technician Alex installed leased Wifi device in same 2nd story location as the old Wifi. Alex left the old personally owned Wifi as an extender because it was late and they were too lazy to pull cable to the 1st floor living area. In fact, Alex never stated we needed an Extender to get a consistent signal in the Living area to get the consistent Wifi signal they promise of 25 Mbps download/3 Mbps upload. HughesNet states since I signed off on the install they want to charge another $125 to come out and for $99 I can purchase an Extender/Booster from them (we have a apartment 48 ft away but we never expected wifi to reach it).

I have had this service for 2 1/2 months, never been able to do anything on this internet. The billing is all wrong and unexplainable. The customer service never has an explanation for any of the unspoken charges and then we are told we have to buy a service plan to repair the equipment I am renting if something goes wrong. Well I am renting the equipment and I should not have to pay an additional charge monthly to repair their equipment if it breaks, if I rent a house the owner of the property I am renting. Then the only excuse is that it is a service charge or a tax... NOT.

The biggest crooks in the satellite industry. OUTRIGHT THIEVES! They promised me $50.00 refund for signing up on the day I did, and then when the salesmen was finished getting my info, he told me he liked me so much, he was going to send me $100.00 instead. He said I would receive it within three weeks. He quoted me a price for my service, and said it was good for one year, and then it may go up a few bucks. I never saw the $100.00. I never even got the price he promised me.

The amount of gigs you get are not enough. One movie off of your phone, iPad, computer or Amazon Stick will cost you 1 gig. So, you get to watch 10 news shows, 10 Food Networks, 10 whatever only in 1 month. Then you upgrade to 20gbs it's $75! While Spectrum gives you unlimited in the city. Hughes takes advantage of people that live in the country!! One other thing, I emailed their CEO 3 times. I wrote to the Complaint Dept. and got no return response!! Don't get into people, try an internet company that will give you unlimited for a fair price. I NOW FOUND AT&T BUT I CAN'T GET OUTTA MY CONTRACT WITH HUGHES. SHAME ON THEM!! AND YES I'M YELLING!

I was forced to sign on with HughesNet due to living in a rural area. I spent a good length of time on the phone with their representative before I signed on for the 2 year contract discussing what exactly 10GB of data would equate to in order to be certain it would meet my needs. What was to be a 49.99/month bill has always come to 70$/month once all of their fees were included. 70$ a month for 10 GB OF DATA. Honestly, I don't know how this company is still in business. I was told that would allow me to watch a few movies a month (HA! Absolutely inaccurate) in addition to email, social media etc... Watching one movie would use nearly 5 GB of my monthly 10 GB allowance.

This company is a joke that's not funny! HughesNet offered very poor performance. I called customer service and spoke with a little foreign gal. We had difficulty communicating. She knew much less about the system than I do. Wasted a lot of my time on useless steps then told me she'd escalated the call to technical support and that they'd call back in 3 days. When I call technical support I expect to get TECHNICAL support, not some idiot reading a set of troubleshooting instructions! Don't waste my time! I expect that the people I'm speaking with will have the necessary knowledge and tools to quickly isolate the problem.

I ordered HughesNet back in September and was told how great it was and how fast my internet would be. I was going to start working from home and needed the fast internet. After having the Service for one week it was horrible. Every time I tried to get on the internet I was immediately kicked off, I could not watch in demand or even Netflix. I called October 15, 2017 and canceled the service explaining all of the issues that I was having. I asked for my credit card to be deleted from my account from the account and was assured that it would be. I was also told that I would receive a final bill after they received the equipment.

Do Not Get Their Service. It Sucks!!! They tried telling me there was nothing wrong with their equipment or service. Wrong we couldn't watch a movie without it streaming. When l cancelled after 3 weeks. I get a box delivered by UPS today. The letter states I'm Responsible for returning all equipment. Including climbing on the roof of my home to Retrieve a part in figure 1 RADIO POWER SUPPLY & HT1100 MODEM. WHICH goes on to say l will need 1/4 inch Phillips head screwdriver. Removing the radio may involve potential hazards involving electricity radio frequency radiation, and depending on the antenna location, roof or high structures. They are out of their minds. I never signed anything to say that l would Climb the roof of my home to retrieve their equipment. That's what they have their installers for. They are so wrong and looking for a lawsuit when someone falls. So sad.

Promised speeds of no less than 25 Mbps. Actual speed received was 5-9 Mbps. Unable to stream anything. Computer programs did not operate and did not update as required. We have cancelled HughesNet at great cost to us. Worst internet service ever.

If there was a negative star option I wouldn't even pick that. That's how bad it is. Hughes Net is a living nightmare. They lied saying they have fast internet. Having no internet is better than this crap!! Take your money and business elsewhere. Every single day I can't even watch anything without it pausing. It pauses more than it plays!! When I called customer service they had the nerve to tell me "it’s your TV that’s the problem, not our internet". I’ve had my Samsung TV for 7+ years and never a problem. Oh and it's $400 to cancel it! Plus if you run out of GB your internet runs at "0.02" a minute! They never mentioned that! I hope someone finds this so they can know the truth.

Our service is ridiculous The internet is ok as long as you are sitting on top of the router. I called about a booster and was told I could purchase one for $99.99. I couldnt believe after 7 months of constant complaining to the company they want to charge for something else to better my service. They are crazy, I've already had to upgrade once because of their sorry packages... I hope I can find another company and tell HughesNet where to stick it. SORRY SORRY Company. I'D rate them a Minus 10.

I had Hughesnet over a year because where we live it was the only option. The internet was insanely slow and we always ran out before the end of month. I canceled my service with them and returned the equipment. They charged my debit card 329.00 for unreturned equipment that they had all along. Every time I called they gave me a different date to when the money would be refunded back to me. Every person I spoke to managers included said something different. This company is sneaky snakes. And not worth the money. Never I repeat never put your Debit or credit card on file because they will charge it for whatever they want and will drag their feet and tell lies on giving a refund. They are very untrustworthy.

I had HughesNet Internet Service installed 8/7/17. They have a great sales pitch and TV advertisements. Unfortunately, I did not read reviews before installation. Over the next few weeks after installation, the service became slower, slower and slower - sometimes having NO service. I finally called customer service 9/4/17 at 8:00 p.m. The C/S rep (Ramone) spoke very poor English and I could not understand half of what he said. I stayed on the line with him until 9:30 p.m. as he tried to repair my service electronically. He advised my connection was 89% SLOWER than the HughesNet average - my modem was 96% SLOWER than the HughesNet average - my download speed was 96% SLOWER than the HughesNet average. My upload speed was 99% SLOWER than the HughesNet average.

Poor service, slow speed, and a rip off. We went with them hoping to save money, but when we could no longer take the painfully slow service, we decided to terminate the service. Unlike other internet providers, who are concerned about their image, we were told that we would owe $15 a month for the remaining 19 months we have. Honestly, we are willing to pay the fee to escape such a poor set up. If HughesNet is the only way to get wifi, I'd suggest you string a bunch of coat hangers together and strap them to your chimney--surely you can get a better signal by doing that than by signing up with them.