HughesNet Reviews

I was lied to when I signed up for service. I was told it would be no problem to stream all that we stream. I told the associate on the phone that we rely on our Internet. We work from home. We homeschool. We stream our entertainment via Internet. She said that would not be a problem, but we may run out of data 2 or 3 days before the end of the cycle. LIE. We run out of data within 10. That's right. TEN HOURS. 10 HOURS! So, I am paying double what I was paying for 99% less service. I have been trying to watch a single episode of a television show on Hulu. This is a 45 minute show. It is now going on over THREE hours to get through because of all the buffering. I am getting the run-around and told I have to pay $400 to get out of the contract. They are NOT providing the service they promised. I was lied to when we set this up. I want out of this contract without having to pay another blasted cent.

I work from home and this is achieved via the internet. I rely on my internet service to earn my income and it has to be reliable. I work early morning hours 4am to noon, so it is not during peak hours. My internet went out on 07/15/2018 and I called. After a very painful call that was over an hour in length, I was told that there was a weather issue in Duluth, Mn. I have relatives in the neck of the woods and it was clear that day so I was lied to and I was told that the service was down and to call the following day if I did not have service. I called multiple times on 07/16/2018, 07/17/2018, 07/18/2018 and 07/19/2018 only to get through the prompts and then to get a recording that stated that the service that I was trying to reach was not currently available and to call back later.

We cancelled our service after moving, paid the final bill and returned the equipment as described in the box received from HughesNet. 2 months later we are charged $213.75. I call customer service and the representative tells me that I HAVE TO CLIMB ON THE ROOF, at 8 months pregnant and take down a radio transmitter on the satellite dish. My husband called back and told them we did not have a radio transmitter as per THEIR equipment list, we only had the new model modem that doesn't require the radio transmitter.

They oversell their product. It is very slow at night to the point that we can't stream movies. I can't even work from home because it is so slow if I'm doing anything more than Word or Excel. I had a tech come out to see if he could improve service. He couldn't but he tried to upsell me to HughesNet 5. Online service help is even worse. I would give them 0 stars if that was an option. DON'T USE HUGHES NET!!!

Internet service was the worst I have EVER had in our location, decided to pay the $$$ to cancel my service; they ended up taking out MORE than they were supposed to then I was told they would refund the difference once I gave them tracking number on the returned equipment... LIE, was just told that a refund would be started once they RECEIVE equipment. I told them they needed to get their lies straight before talking to customers. I'm sure that once they do get stuff back will take another month before I am refunded what is owed. I would not recommend this service to anyone!

Ever since I changed my plan I've had rotten service at night & in the late afternoon, I was getting over 100 on my signal strength at night & in the late afternoon. No more it goes into the low 90s & lower, it's affecting other things. I have nothing but problems in this time period, funny in the morning hours I got as high as 115 signal strength it's down to 100 now, it affects what I look, they screwed me like other customers. I call their so called tech support. I get people I can't half understand, HughesNet needs to be shut down for what they are total scam artists. It's a waste of your money. They rip people off & need to be shut down by the US government if we have that in this country. Enough is enough. Put a class action lawsuit in against HughesNet & put these lying jerks out of business once & for all.

HughesNet is the most terrible Internet service I have ever had. Since the first day it's been slow. I called 2 weeks later to report how sorry the service has been, then a representative tells me to upgrade. I'm already paying $59.99 a month to upgrade to a better internet. Means that would be too much money for me. So called at the end of first month to cancel my account. That's when they hit me with early termination fee of $400. I'm going to call the Better Business Bureau about this.

I would like to start off by saying if you have no high speed internet options in your area, Hughes Net isn't the absolute worst service you can get. However, their customer service is. I recently moved to an area where Spectrum, AT&T and Verizon didn't currently service. As far as the service goes, it was decent. The connection wasn't the most reliable, but when it comes to satellite internet, it comes with the territory. The speed was as advertised, although we did experience many issues with trying to watch things such as Netflix, Hulu, Amazon Prime Video etc. My biggest complaint was the customer service.

I have had HughesNet for going on 13 months. When initially installed it worked fine for about 1 1/2 months then all of a sudden it got really slow. I do not download movies, play games online, do not live stream anything but an occasional YouTube video. The data usage is astronomically high compared to using my smartphone and HughesNet cannot explain it. Every evening (EST) the service gets so slow for 3 to 5 hours it brings back the days of the 1600 baud modem. In fact I have to attach laptop to the Hotspot on my phone running at 600 kbps in order to use the internet. I would be will to say I have contacted HughesNet over 50 times for either slow service or no service or unexplained data usage (on a completely secured network) and HughesNet has no clue how to resolve either issue.

If you are reading this, do NOT get HughesNet unless you really liked dial up from 1999. This is the worst internet service I have ever had in the past 20 years. The only reason I got it, in the first place, DirecTV was offering it as a bundle package. I was told satellite service was the fastest available, wrong! I called within the first 30 days to cancel it and was told it would cost $400.00!

I was not happy at all with their service. My bill went for 60 something to 110 and they could not give me a legitimate reason why. Their service did not do well neither. I am a college student and relied on this for my school work. I had to hotspot my T-Mobile phone to get internet. Scammers.

We have been with HughesNet since January 2018 and couldn't be happier with the service. We left CenturyLink after being a customer for over eight years. We had their version of DSL, but the service was so bad we couldn't load emails, forget watching a YouTube video. Always, "this page can't be displayed". Dial up would have been better. Under CenturyLink, we were paying $60.00 per month, basically for nothing. Under HughesNet, there are three plans available, we use the 20 GB plan, $60.00 for internet that now works. There are no hard limits as in the past, once you hit your max data plan; the service slows down, but it still works fine. We don't stream videos or games, so I can't comment on that.

I called to ask them why they changed my account early when my bill is due on the 30th of the month. They have been taking in out on the 26th. I get paid on the 4th Wed. of the month. They took the payment on the 20th. I didn't have money in my account. They told me that the bill is generated on the 20th. So I ask them to send me a paper bill so I can send them my payment by the 30th. They told that it will cost me 5 dollars for them to send me a paper bill every month. This sounds to me like scam.

My nightmare with HughesNet started a couple of years ago. We were living in an area where no other internet was available, so we were forced to get HughesNet if we wanted to have internet at all. We would have been better off going without. They promised us we'd be able to stream videos, play games, and do all of the things we normally did without any trouble. They lied. The load times were sluggishly slow, even before the data ran out. We upgraded to the highest amount of data and still ran out unbelievably fast. We wanted to cancel the service, but they informed us we were stuck in a contract with them even though we never agreed to such a thing nor did we sign anything. And if we wanted to cancel the service early, they were gonna charge us an exorbitant early cancellation fee that we just couldn't afford at the time.

They have no idea of any business ethics. They say one thing and then do another. They say they record all conversations and take all the notes. Yet when you tell them to pull the notes they don’t have them. Tell them to pull the recordings and they can’t get them because they are located in the Philippines. Their service sucks and does not allow you to be able to hook up more than one thing to their internet otherwise it crashes or does not allow any of the devices to work. I’ve had to move my phone plan to unlimited data and pay an even higher amount just because of this. They are constantly pulling more money from the account on file than authorization allows.

I signed up for HughesNet after Directv told me I had to as nothing else was available in my area (later learning this is not true I have phone lines running to my home). I just found out today via the internet that I may be on a two year contract. I sure hope not. I have had this service for about five long months. During this time I have called several times and have been disconnected (they do not call back even though they say they will), told there is nothing wrong, even though internet speed test shows extremely slow speed, phone problems, I increased from 10 GB to 20 GB even though I don’t watch movies, play many games etc.

I would give 0 stars if I could. They promise 25 Mbps but I am lucky to have 1 Mbps. I have called multiple times and they say there is nothing they can do except sell me a wifi extender for $99. Their internet should work without them trying to sell me another product. I will never use them again and I suggest you dont either.

Want to buy a WiFi extender for the other 3 rooms in my 860' square foot house so I don't have to be in the room the Gen5 box is in. Hughes.net says the only WiFi extender that is compatible is the one they sell for 99.00. This is just wrong!!! If their equipment worked as they say it does. I wouldn't need to buy WiFi extenders in the first place. If their equipment really worked as they said it does they would not even need to sell these WiFi extenders. They know their high priced service does not work, so they sell these WiFi extenders and made their equipment so it is not compatible with other equipment. This must be against some law!!!

Does not work in rural areas as well as they say, we lived in the mountains right outside of a major city... Elevation of only 3000 ft. Internet never worked, they wouldn't send anyone to fix it unless we paid them. Never ever had to pay any other company to come out to fix their own products that I was already paying them to use. Only had this for 4 months mind you, never worked properly from day one. They gave us 10 gigs and would slowly take days away out of the month, we didn't do anything different the whole time we had the service yet we would run out of gigs sooner and sooner every month. It wasn't until they messed up and our Internet reset the last month we had it and the next day they said we used up all 10 gigs in a matter of 8 hours, while we were sleeping. Yeah even the customer service guy couldn't talk his way out of that, he gave us 20 gigs for our trouble and proceeded to actually bad mouth the company... Hilarious!

The only thing HughesNet Internet is good for is checking emails and doing a Google or Bing search or social media. When it comes to playing games, watching videos, streaming, and most definitely working from home, HughesNet is the world's worst at providing fast speed, bandwidth, and latency that is needed to do all those things, even at their Maximum Plans on Residential or Business accounts. They have no way of upgrading you to a level that is equivalent to Cable Internet by no means necessary.

Got internet service and phone service with Hughes internet. Since day one both services did not work correctly. On the phone service I can hear the other party but they could never hear me. They sent a tech out and 5 minutes after he left the phone were not working. The internet constantly goes off and on. Every time I called they said, they could not find anything wrong. After a couple of months with this service, I'm forced to cancel and I will have to pay $575 cancellation fee. THIS IS SCAM, THEY MAKE THEIR MONEY ON CANCELLATION FEES!

After nearly a year with HughesNet GEN5, I couldn't be more disappointed. My internet browsing is slow, often taking 10-15 seconds for a site to load. Streaming take minutes and frequently pauses to queue. And this is all happening before I run through my paid-up data limit. In fact, HughesNet is so slow I rarely recognize when I run out of paid-up data and enter the degraded service. And, let one drop of rain fall and HughesNet goes tango uniform. My computer was recently wiped clean and reloaded with the OS by a professional, so the computer is not to blame. I can understand the limitations and challenges of satellite based internet, but when I see the HughesNet commercials extolling its speed I want to puke.

I am an idiot for not checking reviews before I switched to Hughes. But DISH urged me, talked me into “upgrading” with Hughes. I signed up for 25 mb speed... I get 1.8 to 3.1. You can barely open websites with that speed. They charge $125 to send a technician out, when I refused to pay they wanted to negotiate they pay half and I pay half. Yes it’s a foreign call center. Paper billing costs $5.00 a month (which they did not tell me), I will not let them charge my credit card or bank account. Called DISH and asked if I could go back... Nope, they are no longer taking internet customers. Now the battle to get out of the contract begins if they can’t get me close to 25 MB’s. DONT DO IT. Look for someone else.

Have HughesNet since March of this year based on talking to a sales rep. Promised I could do anything I wanted on the net. One of the worst mistakes of my life. Latency worse I have ever experienced. 25 MBPS speed is only good if you rarely use the internet. The NO HARD DATA LIMIT is a giant con. I was never told anything about the ACTUAL data limit for my plan. E-mail and non streaming pages are about all it's good for. If you want to view any streaming video, better plan on sacrificing your sleep and getting on the net between 2 AM and 8 AM when you get bonus data. Watching YouTube or any similar sites during normal human hours will knock your speed down to about 1.5 MBPS faster than you think. All this and you have to sign up for 2 years with an outrageous early termination fee of $400. Pass the word as I am doing in my community. DO NOT GO NEAR THIS COMPANY.

To begin with Hughes Net lied to me about the service they provide. I told them I mainly needed internet for streaming and gameplay. They said they can do that. No they couldn't... Could only play Netflix by switching from 1080 to 720 and then only a few shows and couldn't play video games at all. The lag was so bad even on the highest setting they had. Being in a rural area I had no choice but to keep it. When I moved I called to cancel and they said just put on hold. I should of known better. Today they called wanting money for taking it off hold without notification.

OK, they told me "this service is for 30 days and you can cancel anytime with no fees." Ahahhahahahhahahhaaaaaaaaa. Soooooo... I told my M&T Bank rep and they said they would stop the auto pay... Instead "HughesNet" changed the amount so it would go thru. I asked my M&T rep and they said they couldn't do anything? Sooooo... I appealed the charge and the overdraft they caused for over $125.00+. M&T said they "sided with the crooks." I closed my account with M&T. (Ridiculous they couldn't wouldn't help me, ha!) And neither HughesNet or the falsified charges from MandT were gotten. I am now with another account AND did not lose my money to M&T and HughesNet crooks. HughesNet is fulla **. They tried to get my money... and didn't!

The HughesNet service has been good and streaming has been achievable at a good rate, but their HT2000W Satellite Modem is a farce along with their pricing model. How can I be able to stream TV via DirecTV Satellite and view news, programs, videos, music and whatever else TV offers with no limitation on data stream? I am streaming the same data packets but on different equipment. The HughesNet HT2000W Modem counts all data both uploaded and downloaded. All the cookies that one uses it counts.

I had to call customer service to have my order for Internet service canceled. After reading all of the negative reviews about Hughes Net customer service, I thought that I would be back and forth with them. But to my surprise, they didn’t give me a hassle, plus they refunded me my payment that I made to them. I wasn’t on the phone with them for about five or so. So I just wanted to put that out there that not all experience with them are bad.

I would like to put on record anyone considering Hughesnet Satellite Internet be forewarned. Hughesnet is misrepresenting its service, and still advertising sales for a oversold network. I would encourage anyone that's experiencing poor performance, to contact the FCC and file a complaint. Numerous complaints to their customer service and the FCC resulted in a canned letter from Hughes "Executive customer support" offering cancellation without penalty. Not much cancellation when no other services are available, especially in rural areas, which Hughes is promoting in their advertising.

Recently got HN. Service was nowhere close to what they advertised. Company wants 400 dollars to cancel their service the very day you figure out it doesn’t work, which is day one. Can’t even stream a Netflix show for more than a minute until it buffers. Do yourself a favor and don’t go down the road with HN.

One week into service and it is not what was advertised. Delayed and often slow loading pages. Increased buffering when trying to stream videos. Just not was was promised. And after only 1 week they want $400 to cancel. They must only make money off cancellation fees. Shameful.

Attempted to sign up for service on Jun 21, 2018 through the online process that they offer. I get to a step where they ask for the last 4 of my Social Security Number to very credit to do the leasing equipment option. I get a message that they are unable to verify information, so, provide full social security number. I ended the process at this point since I was not going to give out my full SSN online. I get a notice the next day that a hard inquiry was done on my credit through Equifax. I attempted a dispute through Equifax, they referred me to HughesNet.

$100 gift card promised for signing is a scam. Signed with Hughes in March and have contacted them several times about the card which never arrived. Hughes customer service told me I had to wait 60 days for card and to call 855 433 9951 if it was not in after 60 days. He also said not to tell them that I am a Dish customer? Called 855 433 9951 today and was told that I was required to apply for card before 60 days and it has expired. Only a lousy $100 card but I will remember that when time to resign a new contract. Counting that by that time there will be better suppliers in my area. I find I am not the only one that has been scammed by Hughes/Dish in this manner as many have the same situation with them.

We have literally called in and complained to Hughes every month since January of 2018! The service has NEVER worked properly and we even upgraded to the highest plan. Every month our bank account was debited the WRONG amount. The service is TRASH!!! I called today to ask why I was not put back on the lowest plan and receive the $20 credit for 6 months that was offer. I was told that my call was disconnected so the plan was never updated. I called 5 times that day and was disconnected on 4 of those calls. I don't want to even go into what happen today. I was so mad I started crying! I will call Dish and whoever else to find out what can be done about them debiting the wrong amount from our account. DO NOT USE THIS COMPANY!!!

My personal life had changed and had no choice but to cancel my internet/voice activated service, five months into my 24 months contract, and I was hit with a 40% early contract cancellation fee...i.e. 40% of remaining monthly charge of around $1,416.00. Can you believe it, 40% of around $1,416.00! Yes, you better believe it! I will never ever do business with this shark of a company, ever again! Beware.

We moved to a rural area where our internet did not work very well, so we decided to sign up with HughesNet after reading reviews online. When signing up we told the person we would only be renting this place for a year and she said that was fine the contract we would be signing would last for one year. The first month was great. The internet service was fast everything was working perfectly. Then the next month comes and 7 days into it our internet has already slowed down to a snail's pace, and we can no longer stream anything. So I call and they tell me that the first month we had a buffer in place and now that we have used all of that it's going to be regular speeds. We used our entire gigabytes in 7 days, on the highest level of the packages they offer! We were paying over $150 a month and we had no internet, again.

I discontinued service after 5 years. We had to return some of our 5yr old equipment. I included my opinion of this process and their product services inside that box. Amazingly 2 mos later one piece of my returned equipment was “missing” as was $106.25 from my checking acct. I made five initial phone calls, was hung up on 4x ultimately closed our debit card had another reissued. Found an agent to talk to they wanted my return tracking number on the equipment. That’s YOUR job. You should have it all right there. I want my money back. They said they’d refund me but not for 10 business days and I had to call THEM to make sure THEY REFUNDED MY MONEY! So I call back eleven days later and they’re like"We will deposit it now. I need your debit card number." I’m like "Hell no. Mail me a check. 7-10 days possibly 30."

Their connection was bad. Half the time, I didn't have internet. They also debited my checking account with unauthorized payments. I never gave them permission. If you are thinking about going with this company, Run as fast as you can away from them. They are greedy. The bills are outrageous.

I have been in the computer business for 40 years. I have designed systems for single person users and special multi-user, multi-office, multi-country systems with all the bells and whistles. One of my companies was also an ISP supplying Internet to my customers. I mention this so you will understand that I have hands on long term background in this field.

Company promised their equipment for streaming video and surfing the web there would be no problem with the upload and down speeds. Did not meet requirements. Brand new IMAC continues to lose signal and the up/download speeds are horrible. Contacted technical several times to capture and document the problems. Also, the Hughes Net technician came out several times to check things out, never finding any issues. Of course "they" never seem to see an issues. To make a long story short, I cancelled my subscription. I paid the ridiculous cancellation fee and moved on. For those potential new customers, investigate all options before locking in with Hughes. I would not recommend Hughes Net. They do not stand behind their promises.

Dish Satellite Service is great, however they sent advertising that they had partnered with "HUGHES NET", for Blazing Fast internet service, that is where Hughes Net entered the picture. Service installer came right out, installed HN in very efficient manner, his parting words, "If you ever need help CALL ME". That was the last communication I have received from HN. They will not call you, they will not respond to you in any way. The credit card scam, "We need your credit card for background check, the credit card is to bill you for two years service. Oh you have x number of days to cancel your service," have you ever tried to talk to someone that isn't there!!!

I've had HughesNet for 6 months. It has NEVER worked properly. I'm saving money just to pay the cancellation fees. Please, Please don't use them. I got unlimited data on my phone and just run everything through my hot spot. I advise anyone considering HughesNet to do the same!!! I can't even watch a 3 minute Youtube video without it freezing multiple times. The owners of HughesNet should be ashamed!!!

Updated on 12/12/2018: I live in a rural area close to Dayton, OH. HughesNet the only option for WiFi... A horrible experience and I cannot wait til the one year subscription is over! Internet is extremely slow... We need to use our Verizon 4G if we want to use the internet and want any type of speed... No way can we watch a movie on Netflix or any On Demand movies... HughesNet advertises “lightning fast” downloading but this is NOT true. I called their customer service and the person was very nice, but tried explain it took time for signal to get to satellite and back and that causes a delay! To come to my house and troubleshoot, they want a huge fee even though it’s their service that’s not working. And if I cancel there is a $300 fee to cancel service. Beware and save your money. HughesNet does not work...and it’s a total waste of $65 per month!

After one year of signing with HughesNet I elected to go with a local cable provider. From the first day I signed on with HughesNet I was dissatisfied. Snail speed, unless you want to surf the internet at 2:00 am. The only way I would use them again is if there was no other option. And then I would just have to live with being miserable. P.S. It would be very nice if when you had to talk with HughesNet you could understand what they were saying.

I was sold HughesNet to have 25 mps and was told that the 10 Gig allocation would be sufficient for my business and streaming use in my new rural house. Never had this issue with my previous ISP in San Francisco. The speed can be as high as 35 mps BUT as low as < .5 mps The overall average is less than 1 mps. Lastly, 10 gigs is 5 streaming movies which would not be a problem if there was NOT a buffering problem because of the inconsistent speed. NOT A SOLUTION FOR RURAL HOMES!! Next, found out, and was never told, that the internet phone does NOT support faxing. Cost me $105 to disconnect the internet phone. Another upsell and rip-off. HughesNet is unapologetic about the poor speed. Can't wait to replace it when a DSL or cable solution is available!!

I wanted a service just to watch Netflix and Amazon shows. Was told that the minimum data plan would be fine. The connection is terrible. My computers barely work. I have 8 core processors that are very fast, except with Hughes. They tried to sell me more data. Even when there is data it doesn't change the connection speed. I was ** by everyone I talked to. Finally got tired of dealing with the ** from Hughes and will wait for Frontier to install in my area. Lucerne Valley Ca. Hughes should be ashamed of themselves for taking advantage of people.

Living in a rural area, unfortunately, HughesNet is our only viable option. You will be falsely promised high-speed internet connection. Reality - it's unavoidably slow because the distance of sending data back and forth from the orbiting satellite and because you will use your allowed data long before your month is up. Once you reach your data cap, speeds slow significantly to dial-up levels. Buying more data adds to an already expensive plan. Plans are considerably more expensive than cable or DSL service and contracts are long (24 months) and expensive to terminate early!

When deciding upon leasing a house I called HughesNet to make sure their services would fit my needs. I explained to the sales girl I required 5 hours a day of Netflix and the rest of the day for internet. The girl repeatedly assured me that the 20 GB plan for 80.00 would be more than enough to suit my needs. So I signed up with HughesNet and signed a lease. I now find out that 20 GB will last me 6 days if Im lucky, then the speed is throttled.

I have only had HughesNet for 3 months and it is horrible. I had CenturyLink with the highest speed in my area of 10mbs. Hughes claims a speed of 25 mbs and it is only about 1/3 the speed of CenturyLink. I was promised that I could watch Netflix on the slowdown speed after using the so-called high speed. I can't watch Netflix on their so-called high speed. I'm going back to Century and may sue for HughesNet for misrepresentation.

I have had HughesNet for 1 year and it is absolutely terrible. We have DirecTV so it drains all of our monthly 40 mb in 1-2 days. We have to have separate WiFi boxes for our computers and we use our AT&T data on our phones so no data is used elsewhere, and we still have none available. I have called numerous times. They do nothing. Terrible service. Do not get. I am waiting out my two miserable years until I can be out of my contract. If I could give zero stars I would.

I read many reviews about Hughes Net prior to choosing them for my internet provider. I decided to go with them because my previous internet speeds were pretty slow (5mbps down and 3mbps up). My home phone and two computers used the slow internet so it didn’t allow quality streaming for my TV. While researching my options I saw that HughesNet had numerous complaints about customer service but most stated speeds were decent for satellite providers. I contemplated my decision and gave them a try. What a huge mistake. DON’T MAKE THE MISTAKE AND CHOOSE HUGHESNET!

This company is horrible. I wish I would have read other reviews before using this terrible company. I paid the early termination fee ($300) then returned the equipment (on time) 2 months pass and this company took (stole) $214.75 out of my account, without a letter, email. Nothing. I asked this company if they didn't receive the equipment I sent back, and they really never answer your questions, they turn questions around on the customer. So I demanded a refund, and told them to get out of my account. I will contact my bank on this matter as well... Do not get sucked into this awful company. Go to your local library and use the internet there. Besides paying over 75.00 a month for slow internet in the city is stupid on my part. Never use this company.

I would not recommend you do business with HughesNet. They are a buyer beware company. When I spoke to them about their services I specifically asked if there would be a contract if I signed up to use them. As was told "No Contract." This was a huge selling point for me so I got HughesNet. Next thing I know my bill started going up and up and when I had enough I called to cancel my service. As was told it would cost me $375 to cancel since I had a 2-year contract. I explained that I never agreed to be under contract and they said they sent me an email and by accepting the email I was under contract.

This internet service has been extremely since the first day we got it. I have called over 9 times and nothing changes. The tech support says that I went over my usage so I paid to upgrade and the internet is still slow. My daughter cannot do her online class, we cannot watch movies, we can’t even check an email because it’s so slow. The last time I called they wanted to charge me $125 to come out and fix their internet service that does not work!!! Do not get this internet. It does not work!

When I signed up with HughesNet I was given a monthly fee for service. From the very 1st billing it was wrong. I contacted Hughes and was given a Reference number for corrections. For 3 months I had problems with getting it corrected. In the meantime my service was horrible. Every time I signed on I had to reinstall the internet numbers. Then when I would try to use the internet I constantly got the little circle that goes round and round because you can't connect. I contacted Hughes again for same problem. Different tech each time with different instructions but the problem wasn't fixed. It has continued since December 2017 when I first signed up for Hughes. They will not send a service man to check the dish. Says they don't have one but they had one when they installed it in December.

When I inquired about their service and rates they asked for my credit card number as part of their background check. They immediately charged my credit card even though I said I was just inquiring about their rates and services - I did not authorize them to charge my credit card, in fact I asked about paying with bill pay from my bank which they said was okay. I found out they had charged my card 2 weeks later when their service was installed. They also did not give me any of the discounts they told me they would provide. Their satellite connection does not work. Streaming video buffers several times per minute and picture is so fuzzy it is nearly impossible to see the actor's faces. I called the next morning to cancel the service and they threatened $630.00 in early termination fees.

Just got off phone with their tech support. Their system is SLOW. They referred me to THEIR site TESTMY.NET which was within spec's (9.8 Down 2.3 Up); Tested using five other testing sites and the up speed was unacceptable. At Down 7.8 (best) and Up at .27 (best). They are not testing from your device but from their satellite server to the test site. This is a sham test. When I tried to address this with their tech support my connection mysteriously dropped. I called them 2 times and each time was dropped. I am glad I only have 2 months left on my contract.

First of all I think there should be a lawsuit against Dish Network. They hooked me up with HughesNet when they told me it would be Dish Internet. And with Dish TV service you can't get on demand without an internet service. Didn't know that until they hooked it up. But with HughesNet internet service your music, videos, and on demand doesn't work. It just buffers forever and then goes back to wherever you started from. The service is not fast enough, suppose to be fast enough. When I ordered the service (which was suppose to be Dish Internet) they asked me what I would be using internet for, and they picked the service for me. I am very disappointed with this service. Can't get out of the contract for almost two years. Really ripping people off. Thanks for reading my comment.

I use them for internet and it is worse than the old dial up. I cannot even log onto my work email because it is so slow. YouTube videos take forever to buffer. The service is the most expensive I have ever paid. Plus you have to sign a 2 year contract or pay $400 to get out of it. But that isn't the worst part. This could be a complete coincidence, but hey, who knows. When I ordered my Hughes Net service I provided my debit card number to a customer service representative out of New York. A few weeks later, I received a notification from my bank saying that someone from Brooklyn NY had used my debit card number to try to get $450 out of my account at a MoneyGram. That was a nightmare. So now I just use a prepaid Visa card to pay my bill. I would advise others to do the same.

Bad news. 4 years ago I moved out to the country and HughesNet was the only internet I could have (I thought). They hooked it up and for a while the internet was good then I started having problems. A service guy came out and I discovered there was no HughesNet dish and the dish they used wasn't even grounded. NOT HAPPY cause for two years I paid for something I wasn't getting. A service tech on the phone promised me a $20 dollar discount for as long as I have the service. THEY LIED. Next I was told I have the fastest speed 50 gigs. THEY LIED. And now they won't work with me. I'm a valued customer. I'm pissed.

The company says you have unlimited data and that is not true. You buy gigs and at 50 gigs per month you can basically use your internet service for 2 hours a day. When you use up the gigs, they say you continue to get service just not as good. Well at the degraded service you cannot stream Amazon, Netflix, etc. I specifically asked the salesman and he said, "No problem, watch as much as you want." So I thought I could join the world and cancel TV and stream it... You can't afford it. Also Sunday night there is no service. Don't get their service, they are not honest and it does not work!!!

Poor internet and no phone jacks - This company is a joke. They have my life in danger right now because I cannot use my lifeline. I hope this helps everybody. Contact. BBB 1411 K St. NW, 10th Floor Washington D.C. 20005-3404. Phone # {202} 393-8000 Fax# (202) 393 1198.

I called before I moved, I should mention, the service was never good, but I didn't say anything because it was my own fault for even signing the contract after hearing such bad reviews. ANYWAY- I was moving to one location for 30 days before we closed on our new house, this new location they did not service, so they put my acct on hold. I could be on this hold for 6 months until it would turn back on. And I made sure 20 times that I was not going to be charged an installation fee when I did decide to reactivate my account.

The worst internet service I have ever had! Loose connection with the least little storm activity and the speed is not there like they indicate to you! Hate it! Dish Net was so much BETTER... Wish I would have never let them talk me into changing!

HughesNet is terrible. Did not know that Dish Network was in with them. The only thing I do on my laptop is play PokerStars (play money) and my checking. This service will kick me out of a game 6 or 7 times in 1 game. Haven't asked how much to get out of contract. Haven't asked yet. Like the other people I would rate them a zero or less.

THEY ARE A RIPOFF. They issue you a bill dated on the 6th of the month and then debit your bank account on the same day!!! The bill states payment is due on the 16th of the month, in 18 months that has never happened!! I cancelled the service and told them to send a paper bill to me for the final payment and not to charge my bank account again, guess what? They charged my bank account AGAIN. So I stopped payment on the payment!! DO NOT GET INTERNET WITH THEM, Poor customer service, terrible internet connection and ripoff on billing.

I cannot get any other internet service in my area. I had Verizon for many years and they told me they couldn’t offer it anymore in my area. HughesNet promised that I would have great service, be able to stream, and have very fast internet service, even when our kids and grandkids are here. It’s usually just the two of us. I have been on the phone with them for literally hours since the install in Dec and they sent someone here twice since. They made adjustments the first time and moved my dish the second time.

Does anyone else think a Civil Action Suit against HughesNet is in order? I got their services in March 2018 and have issues from day one. Slow to dropped or no services, being put on a 2 year contract after verifying with the installation guy and customer service person I am not on one. I've tried to cancel my service several times since I got it and they tell me it's over $300 to cancel. I tell them that's not happening. Then it's some more of the tap dance to ignore what you're saying and telling you, "Let's do this..."

I ordered service because I saw an advertisement on the tv. I made a huge mistake. I told the guy I only wanted internet service period. Come to find out I have been paying for phone service as well and I never even knew it! I am so mad right now. I called to let them know that I did not order phone service and they said since I want to cancel the phone and even though I have not used it I will be charged $190.00 because I have a 2 year contract with them. They don't even care that I never ordered it just because it is on my account. They never even gave me the phone number so I how's that for a kick in the teeth.

Since I upgraded to Gen5 in January 2018 my data is gone within 24-48 hours, it’s only my husband & I. He uses a Kindle for browsing, Solitaire & reading, I browse FB, no video streaming, check email & that’s it. However the tech said we should hook up to TV & so he did. Yesterday & today I actually spoke with agents I could understand & actually helped me. If you are rural & this is your only option like us, do not connect your DirecTV to HughesNet, it will drain your data. The agent helped me in changing the password & we are hopeful this has rectified the data problem.

HughesNet is a total scam!!! We have been customers for six months, having "upgraded" to HughesNet from Verizon DSL. Within a month it was obvious that the overall connectivity was actually worse than our previous provider. Watching Netflix, Vudu, etc., was an impossibility. We soon discovered the 10 GB per month cap on the high speed. Speeds soon reduced to 1.5 Mbps, but were often as low as .5 Mbps. Ice on the dish stopped their service, although the DirecTV dish right next to it was unaffected. A call to customer service was a waste of time and soon minor weather fluctuations resulted in a delay of service. The slow speeds eventually got so bad that we decided to cancel. Our son and daughter-in-law helped us and the entire experience was infuriating. Both the CSR and her supervisor had snippy, condescending attitudes, refusing to budge an inch. Their rudeness is virtually indescribable.

I signed up. Of course they guarantee you the moon. "You can stream movies... Watch anything even when your data runs out." I was very specific. I don't get tv. I watch internet shows or videos. I hate commercials. It stops, skips, gives lousy picture. They are liars and they suck. And when you complain all they did was raise the limit. Didn't fix anything. Lowered the price, which was good but still very lousy picture quality. Stops, jumps, locks up. I wish I'd never got it. I hate liars.

Hughesnet was the only carrier for internet in my rural location. I have tolerated their service since 2005. Wait times to connect to a rep. often exceeded 30 minutes. Some reps' English is not understandable. I have had to ask them to repeat themselves numerous times. I was charged $59.99 for service that I canceled. After 7 calls (and hours on the phone), I have yet to get my refund. They say that I must wait another 7 days. They CLAIM that I will then get my money back. They claimed that on phone calls 1 through 6. Funny how they heard me when I canceled the service, (because it did stop), but continued to charge me the monthly fee of $59.99.

There needs to be a negative star rating here, as HughesNet does not deserve even one star. Very, very slow, which means does not work with most applications today. Never received the speed that was promised, very deceptive advertising and only get Americans during the sales pitch, and cannot pay my bill within the on-line account. Says my street address is wrong. I think I know where I live, for the past 8 years. No customer support whatsoever, all customer support agents are from India, cannot understand a word they say. After calling multiple times to no avail, they now have my speed at such a slow rate, I could get the info faster if I walked there. After at least 7 attempts to get them to fix the on-line bill pay, still not working.

I recently moved to the area and subscribed to HughesNet because I was told there were no other options for internet in our area. (we live on an island) I initially told them exactly what it would be used for but the system just cannot perform at the rate required for today's family lifestyle of multiple devices, streaming, gaming etc. I made several attempts to work with the company but got nowhere with them. So, I found an alternative and canceled. Upon ordering the system I was told there was no obligation and no contract; this was later verified by the installing technician. When I canceled, I was promptly told I had a 24 month obligation and had to buy the contract out. This is a classic bait and switch scam. Unless you are simply using the internet for Google searches and email; my opinion is HughesNet is not the company to choose. If you do, watch out for this sales tactic. Good luck.

I too wish I had read all of the reviews of HughesNet service. We live in a semi-rural area and the only wifi service we knew was available was AT&T DSL. That service worked fine for us, but was slow and generally we went over the 50GB limit every month... which was expensive. I read about Hughesnet and their newest technology which was supposed to be much faster than AT&T. Our installer told us that we would get consistently faster internet and streaming speeds on all 3 levels of our home. Unfortunately we could only stream any videos on the main floor of the house, and even then the signal was inconsistent and not noticeably faster than our AT&T. We could do NO streaming on the upstairs or walkout basement, and often it was difficult if not impossible to connect to any websites. I contacted Hughesnet and they sent a signal booster... which still did not correct the problem.

I was told free installation. Had to pay 79.00 dollars and was told I own the system. Had several disputes. Could not talk to a supervisor. Was always on hold from 30 minutes to a hour. Still don't have high speed. So many problems with them. Got the worst service. Do not get Hughesnet. Get another provider like Centurylink.

Two days ago we had satellite service installed here in AL. After repeated calls for customer service and them working on my Desktop, the service is even slower - some sites 15+ minutes and still not loaded. No warning of cancellation fee.

I signed up for Hughes Network, and was guaranteed 100% satisfaction. That is a joke, I've had it for 3 months and already called them twice! Cannot speak with a supervisor, given every lame excuse as to why it's so slow, blah blah blah. I'm over it. DO NOT USE THIS COMPANY!

During the initial sales call, I was told that there would be no buffering for online streaming even if we went over our GB plan. However, this was a lie and then they still charged me a $325 cancellation fee and would not waive it, no matter what. They are con artists who aren't taking responsibility for predatory sales tactics.

When the system was allegedly working, it was so slow it was essentially worthless. It then completely stopped working. Someone came out to "fix" it, and that "fix" was temporary and the system went completely down. We tried numerous times to get someone out to fix it, but somehow they changed our address from being in Maryland to being in Michigan. While we waited at home for the technician several times, they actually sent a technician to a Michigan address, despite our calling numerous times to correct it. They kept sending us emails threatening to charge us for a router they never sent us.

Consumer beware. HughesNet is a total scam. They promise high speed but even their techs admit it's impossible. After a few months of frustration since Oct 2017 I finally had enough and decided to cancel. They want me to pay an early termination fee of $391 as I am breaking the contract. I told them that it is they who broke the contract by not living up to it. The service is pathetic. DON’T, DON’T, DON’T get involved with this scam. Be warned. I wish I had read the reviews. Surely this is illegal??? I’m forced to give them 1 star. I wish I could give them nothing.

We called HughesNet on Wednesday May 16. Spoke to a rep who gave us info. She told us that with the plan we were getting, which is the same plan she has that supports her family of 4, we would be able to stream video, run laptops and operate our phone on WIFI. THAT TURNED OUT TO BE THE BIGGEST JOKE EVER! They came and set up on Thursday. It ran great that day until around 7:30. Then the only thing we were able to use was our phones and that even buffered.

If you want to spend $400 a month to have ** internet service... be my guest! It is the SLOWEST possible connection out there... with LIMITED DATA!!! You will blow through it in days! Yes days!!! ABSOLUTELY A WASTE OF MONEY!!! I spent $400 to get out of contract! AND WAS HAPPY WITH THAT!!!

I recently signed up for Hughes internet. The sales team did a great job baiting me into accepting a 2 year contract. I have had their service for 30 days and am still unable to use my laptop to work from home, there is not enough speed to run my programs. In addition to work I am unable to watch even basic television using Hulu or Netflix. The service buffers every 40 seconds and that makes it completely useless. They refuse to send a tech over free of charge, even though the sales team said they would if there were problems in the first 30 days. I don't know if I need a new modem or a booster or just a new internet provider. HUGHES NET IS NOT ABOUT CUSTOMER SERVICE OR ABOUT BEING A HIGH QUALITY PROVIDER...

You’ll love their service during your first month of service. Super fast download and upload speeds. Once that 30 day grace period is over, they cut your speeds back significantly. Upload speed is sometimes below 1MB per second. Download speed is usually around 10MB per second. That said, it’s still better than CenturyLink in our area.

Yes! HughesNet Gen5 is available from coast to coast in the U.S. All you need is a clear view of the southern sky. Visit our Coverage Areas page to learn more!

Use caution in signing up for this service. I am rural and thought this would be worth a try. Unfortunately, you cannot "try" out the service. You MUST commit to a contract. I went ahead and did it, hoping for the best. I do not stream movies, just light internet and email, so I figured I could get by with their basic plan according to their own estimations of what it would do. I paid $169 for the install, and then was leasing the equipment. Not a good sign anyway, but they did not have an option to buy. With leasing, you end up paying much more over time than you ever would buying for yourself. I did not realize I was signing a 2 year contract. That is likely my fault, but I do not recall them being that specific. SO, not only can you not try it out first, but if it does not deliver, you are STUCK with it for 2 years? Wow, interesting business plan!

I was told I would have minimum 20 mbps and be able to stream movies relatable, etc. I do get over 20 mbps occasionally, usually in the middle of the night, but it more frequently ranges from a documented low of .66 to mid-teens, and streaming or doing much else on the internet is EXTREMELY SLOW or impossible. A tech support person has visited twice to replace the modem, realign it, and concluded he doesn’t know what else to do, but that yes, the service is not what it should be. The poor customer service reps, young people in other countries, just lead me through the verbal loops they have been trained in. So- I am assuming I will end up having to pay the $400 to terminate the account and return to the local telephone company’s medium slow but consistent and reliable service. DO NOT GET HUGHESNET unless there is no other option and you don’t mind paying for spotty, sketchy service.

We bought a lake house for weekends and didn't have many internet options. When I called I was given the impression that it was a month to month contract for $69. We can't stream anything because it stops every few minutes to buffer. DirecTV says that, "the internet connection speed does not allow for a smooth playback of this streaming program." It takes forever for anything to load on the computer and sometimes Safari can't get a secure connection to the internet. I could go on and on. I've spent numerous hours on the phone with Hughes trying to fix the problem which they denied existed. Today I called and canceled. To my surprise I was told I had a 24 month contract and would be charged $355 to cancel. I'm writing this hoping it might prevent someone else from making the huge mistake of getting Hughes. I had a new internet company install today and it works perfectly!

I advise any & everybody to cancel their services with these incompetent fools. Even when you cancel your services before 30 days, they wait for 2 months to try & charge you for the termination fee anyways. Internet always going in & out. Customer Service is Horrible, & They Lie so damn much. I will NEVER get their services again. Told them I am not paying for no termination fee with the wack services I was received. I feel bad for anyone with their services & giving them good reviews for nothing. They are beyond worthless & I am very displeased with them. I'm pretty sure I'm Not the only one that experienced their dumb service. They blocked me from their website & sent the termination fee that I felt like I shouldn't have to pay for, straight to collection agencies. HUGHESNET or should I say "** NET" is a Joke.

I have never paid as much for something and received so little in return in my life. I moved and signed up for their internet service because I had no other options. I should have lived without the internet. Their internet is incredibly slow -- a throwback to the days of the old phone modems -- and their streaming -- well, rarely will it stream. The first time I called, they pointed the finger of blame onto my hardware even though my Smart TV and laptop/computers worked fine at my previous address (they even have some silly boilerplate email that suggests the problem may also be related to the hardware).

I got HughesNet 12/17. The technician came out to install and on that day Netflix was buffering and he couldn't get it to work properly. It NEVER worked properly, EVER. I called HughesNet at least 3x monthly and was told it was 1. My fault. 2. Call the TV manufacturer. 3. Call Netflix and Hulu because it's their fault. 4. Suddenly they knew how to fix it and wanted to charge me 130.00 for THEIR advanced troubleshooting to fix it. I finally today, May 2018, cancelled the service with a $225 broken contract fee. I don't even mind the fee if it means I am free from HughesNet. Trust me. The worst thing you can do is get this service.

I live in the country and had internet through DISH Network (which was actually Hughes Net) and never had a problem. Fast forward to November 2017 a few days after my two year contract was up. My internet, which I never had an issue with even in bad weather, completely stopped working. That Monday I called DISH and they suckered me into upgrading the equipment which also meant paying Hughes directly. WORST MISTAKE OF MY LIFE!!!! They installed the equipment wrong, which I found out after a week what their requirements were so my signal is **. Signal is also shotty in other areas of the house, which were fine before, but their customer service told me I could buy a WiFi booster. UMM no, it shouldn't be my fault that the new crap you made me get doesn't work. Not only that but the plan they talked me into doesn't cover my needs like they said they checked and I would be fine with.

In May 2017, we signed up with HughesNet when we lived on the Eastern Shore of VA. The service was awful and constantly buffered. Couldn't stream a movie. When we moved to Virginia Beach in January 2018, we called HughesNet and said we wanted to cancel because we were moving and dissatisfied with the service. Who has $400? They said it would be this stiff penalty to break the 24 month contract. So we continued service at our new address. But in January they forced us to restart THE 24 MONTH CONTRACT all because we were moving (we still kept the service).

I signed up before doing my research, being new to the area I thought it would work. I was told that with being a heavy internet user with a large family the plan they set up was perfect for my family. Lie number 1. Come to find out it's not. My kids can't do homework. Everything has to be done on a Chrome book and I can't do online schooling or my online business. My kids can't watch Netflix, play on their tablets. No learning games for the toddlers. When I called they were rude and when asked to talk to the main manager and supervisor they don't have one and hung up on me. Now I'm stuck for 23 months with a service that doesn't work or pay 450$ to cancel.

I am in a rural area where there is not much choice of providers. Hughesnet is pretty good. I think it is a bit slow, otherwise have had no problems and the installation was good.

My family and I sold our home and moved out into the country into an old family home to save money. We were worried because, as a teacher, I rely heavily upon internet to load grades and work on lessons in the evening, and our cable internet was unavailable there. After researching, my husband felt that HughesNet would meet our needs. Unfortunately, it didn’t. I could never connect during the 6 PM to 10 PM time frame. We called and asked for service and help several times. We were basically told that it was working fine over and over, despite the fact that I couldn’t connect during that time frame. I eventually found that if I got up between 2:00 AM and 4:00 AM I could connect— but it would go in and out while I was working.

I work from home. We only had ATT DSL and it was totally horrible with no dates on when we can get good broadband service in our area (2 streets off the 'grid'). No choice for Comcast as their service also 'stops' 2 streets away. Had no other choice but try Hughesnet but cannot get full benefit due to how slow it is. Cannot link smart home devices not stream because of internet speed. I actually have to use my iPhone hotspot to work from when I connect - it's faster. Had I known this area did not have decent internet we never would have bought the house. Has caused a lot of issues with neighbors around us as well.

I have had HughesNet internet service for about four months. When I got it, the sales folks were extremely friendly and all adept at communicating in English. Since I've had it, the speed of the internet and the quality of video-viewing has been extremely variable. The tech people are all non-English speakers. The system for contacting them is cumbersome and inconvenient. They do not respond well to queries. I have given up. Sometimes the speed is good and sometimes it is bad. The biggest problem is playing videos. There's no real point in complaining. They don't care and they just give excuses.

Initial service charge was 409.97 for equipment and installation. Hughes promises a high speed and provided 20 gigabits per mo. for $59. On top of the initial service charge. 20 gigabytes was nothing but did not know then how little amount that was. Their cancellation fee is high $385. and we will pay it just to get away from them. Their internet services suck. When you complain they just offer you a few more free gigabits. When you ask to cancel this account they refuse because they follow some dumb cycle instead of the merchant wishes. I hope this will help someone out here. Wish I had read Hughes Net reviews prior to contacting them. Contacting Hughes was a biggest mistake.

I live so far out, we only receive satellite internet. Hughesnet has been awesome to deal with. Affordable and decent speeds. They don't keep changing prices like a lot of companies these days. Had it for 5 years now.

I can't stream anything unless it's in the middle of the night. The only reason I have HughesNet is that I live in the middle of nowhere and that's the only provider available. No competition.

I have had Hughesnet for a couple of years, and recently my internet download and upload speeds dropped to a point where it is no longer usable. After two tech trips out, and multiple customer service phone calls -- I am still without internet. The fact that they have so many layers of customer support is ridiculous, and the length of time on hold is extremely frustrating and ridiculous!!! I have been without the use of the internet for over one month.

I certainly should have read reviews before even considering this scam of a company. We discontinued our service with HughesNet over 6 months ago, and are still getting bills. The internet was horribly slow and very limited data. We live in a small rural area and didn't have much choice for providers. We paid an 85$ disconnection fee, no biggie. We were sent a box to return the inside equipment, which we did. A month later, we were sent a bill for 213.50 for the equipment on top of our roof, that is attached to the dish itself. They expect their customers to climb up on their own roof and take this piece off and return it. I do not have a ladder tall enough, I have a bad back and I wasn't taking any chances. So the only other choice I had was to have a technician come out and uninstall. He gave me the piece and I was told I would be sent a box to mail it in and my account balance would zero itself out.

BEWARE. Don't be fooled by other websites claiming Hughes Network is number one in satellite internet. If Hughes Network is number one I'd hate to see how slow the others are. Even their 5g won't allow playback of a music video without repeated buffering. And they don't stand behind their install jobs either. Their installation tech didn't bury the cable from the dish to the house below 1 inch across my driveway. When the wire became exposed Hughes Network expected me to pay $65 to have it buried at an adequate depth. I argued, why do have to pay for a job done poorly by their install? They held firm on the cost to get someone out to do it right. I DO NOT RECOMMEND THIS COMPANY. Very slow internet speeds. Very poor customer service.

STAY AWAY. This is an horrible company. Very slow, my phone doesn't work properly. Highly sensitive to the weather. I had service installed less than 24 hrs. when I knew how bad it is. Serviceman cut original cable and then wanted $125.00 to repair what they had done. They wanted $ 400.00 cancellation fee and their equipment return had to be removed by myself and take it to be shipped myself. I have never been so dissatisfied with any company or their service.

I have been forced into keeping this awful service due to a 2 yr contract I never knew about. The account number they provide never works, customer service sucks, paying a bill is a nightmare and having any internet service past a week forget it. This is the worst company I have ever encountered. STAY AWAY!! I wish I would've read reviews before signing up for their service.

Problem: My 85-year old father recently contacted Dish TV about getting a package deal for TV service and also internet (which they bundled through HughesNet). A Dish representative came out and set up both the TV and the internet. He explained my father would have both; it was a 2 year contract and didn't explain that the internet plan was a 'Data' plan - mostly used with cell phones. Residential areas mainly need 'speed' plans due to different requirements. Computer internet usage in residential areas is often determined by Windows upgrading itself or security updates or even streaming on TVs. My dad uses internet for both his computer and TV (and even his house phone). They never said that after 10GB of data, his internet speed would go down to 1 Mb/s - slow enough that most items won't work properly.

Some slick talking salesman muscled me into a contract based on a lie. They promised me 20 down and 3 up speeds, and the installer ran a internet speed test before he left. Only problem, my cable was still hooked up, so I did an A - B comparison. 3 times, I checked the download speed in application on all my devices, computer, PS4 and cell phone. Not even close, every time the cable Internet was 10 times faster. I believe they have a device that allows them to fake out the ping test and fool customers. It is likely a scam, because now they will not let me out of the contract, they want me to pay for the unused garbage service too. I have contacted the Federal Trade Commission and will be speaking to an attorney about this, please contact me if you have had similar experiences.

HughesNet Gen5 should be against the law. It has to be the absolute worst internet provider ever in history. It advertises that it is the leading #1 internet provider nationwide. It is false advertisement. Do not waste your money! Their customer service is even worse. I made six calls in the first 4 weeks of service. Out of those 6 calls I was hung up on 4 times. I cancelled my services but have yet to receive a box to send back my router. Also, the guy that installed it did not allow me to touch his phone. Thus, forging my name. My download speed is currently 563kbps. If this is the #1 internet provider in the nation then we are in big trouble folks!

My contract is up in Sept. which I also didn't know about until I started experiencing connection problems early with my service. Frustrated after calling a number of times, I was informed of my 2 yr. contract and the amount I would owe if I canceled. They sent a 3rd party to install my dish and get me set up. This gentleman had me sign papers explaining my signature was needed to accept the dish, modem, and wifi and that he set everything up to my satisfaction. Only after complaining did I find out that this setup person was only contracted out and not employed by Hughes. I am now being told after numerous calls complaining about slow internet connection and constant buffering on videos and movies that the system I have is outdated and I have to purchase a new one. I cannot wait for Sept. to get here and cancel! Worst company I've ever dealt with.

When it snows the dish fills and we get no service and the service is so slow you can't watch a tutorial or movies because it constantly is buffering, even a 2 minutes clip buffers constantly.

I have tried several companies and HughesNet is the best I've found. It is reliable, fast and customer service has been very easy to work with. I have called them only one time and I am not "computer literate" but they were able to walk me through and get my problem solved.

My reason for this review is, their service is horrible, and the internet. First of all we had no idea we had to sign a 2 year contract and that if we cancelled we would owe 400 dollars. We never received a bill or any contract that states these important things that nobody told us. And they will not even give us a copy of this contract. They said our bill would be 50 a month and it's not. More like 78 and some change. They double billed my account. DO NOT TRY THIS. THEY’RE SCAMMERS. Signing up with Hughes Net was the bigger mistake of my life.

We tried using HughesNet for four months and found that we would go through our data plan in the first week or two of the month leaving us to buy "tokens" so that the speed wouldn't crawl for the rest of the month which would add to our monthly bill. We had them do a test to see why we were burning through our data plan each month. After the test they said that their equipment was working fine and that we must be doing all the usage they showed each month. We don't stream music or videos or do any gaming so they told us when we signed up that the data plan we signed up for would be more than enough in a month's plan.

I had Hughes Network come out about four months ago and install service. By the end of the first month the speed was down to less than 1 mbps so they sent the tech out again. He got it working again. By the end of the second month we had the same problem. We called them again and they sent another tech out. He got it working again but by the end of the next month the same problem again and they tried to charge me to have the guy come out to fix it. I just spent an hour and a half on the phone again being told that it would be 3 to 5 days before they could send someone out to fix it again. I had a hell of a time getting them to understand that I run a small internet business here and cannot wait 3 to 5 days.

I have had some bad service at times but I have never written a review before, nor have I felt so strongly about writing one now. If I can deter just one person from this company, YOU ARE WELCOME! This company is the worst experience I have EVER had. I was charged upfront for my service and told that the installation fee would be waived. I was also told that I had 7 days to cancel the service if I was dissatisfied for any reason (AZ law is 30 days). A week later the technician installed the service. I had one TV on the signal streaming Netflix, nothing else in the house had been hooked up because my husband and I were in the process of moving in. It seemed to work ok while the technician was here. That same evening, I couldn't stream Netflix without it constantly buffering. I called the next morning to cancel the service and was told that there would be a $399.00 cancellation fee plus the month of service I had already paid for.

First off, this is the first time I have ever felt it necessary to write a review on a business. HughesNet is by far the worst service all the way around, customer service, account management and the speed of their so called WiFi. Today alone I was on the phone with them 3 times, 1 call lasted 15 minutes, then I was disconnected, 2 other calls at 19 minutes each, both disconnected by them. Apparently 19 minutes is all the time they have for unhappy customers. I would strongly recommend reading these reviews before proceeding with them, I wish I had.

I thought that I was speaking with the department that bundles internet and satellite TV for Dish network. I told the woman on the phone that I had satellite TV and now I wanted to get internet bundled with it. She never mentioned HughesNet and she never mentioned a data cap. She told me to call back after the first bill and they could bundle them for me. I now have found out that she lied. She wanted me to wait a month to find out that Hughes and Dish don't bundle so that I can't get out of the contract. Now because Dish Network uses internet my data gets waaay too slow after less than 2 weeks. I'm paying just as much as I did for Spectrum's unlimited data. I have reported them to the BBB and will continue to do what I can to make this right.

This company is into quantity - ie; getting as much as they can with as little effort as possible. NOT quality. Their customer services is the less than one star. I give them a negative star. I will never do business with a contract satellite company again. Ugh. Beware!!

Contract dispute between myself and my internet provider- HughesNet. I was promised that the internet service that I was signing up for was more than adequate to meet the requirements of my internet needs at 59.99 per month with a 2 year contract. This service is suppose to be unlimited. Long story short this is not true, the service that I was sold at 59.99 per month and promised would meet all of my request or needs, I am now told is not adequate and instead of 59.99 a month I now have to pay 129.00 a month to receive the promised service that was promised to me at 59.99 a month. Please help.

I had this service for almost a year. They promised speeds that were not met. I also had near-constant connectivity issues. They also overcharged my account at least twice, and one time they charged me for a modem return, even though I returned it to them, which overdrew my bank account, and I had to fight with them to return the money. The money was going to take about 3 weeks to return to my account, during which time my account would have remained in the negative. So I had to go through my bank to file a complaint against the company to get the bank to return my money. Thankfully, my bank was very accommodating. DO NOT use this company. They also have high prices, and though they offer discounts at times, they do not always apply those discounts, so I had to fight with them for that, too. Horrible company, Howard Hughes should be ashamed of it.

I knew moving out to the country I would not have my high speed, however this is worse than I even imaged... You would be better off not having it at all. I can't even watch a video on FB. I have to take my tablet to work to update any of my apps. I watched Netflix and it took all 30gbs in 2 days. I am going to be paying to get out of my contract and move providers.

I have never written a review about a company, but I feel lead to, hoping that somehow what I write or what others have complained about HughesNet may save at least one person from having to deal with this company which I consider the worst I have ever known in my 54 years on this earth. I wish I was politician or lawyer or anyone of power who could influence shutting down this corrupt company. In our rural community, there has been only one internet service available until recently which is quite expensive, but works perfectly. When we heard about HughesNet and a reputable cable TV company offering a joint package to save money on both services in our area, we signed up. We were promised service that was equal to what we had been receiving and our contract was for two years. From installation, HughesNet was a nightmare. They came and left quickly while my son was dealing with the cable TV people.

I got this service because we'd moved to an area that was just outside the city limits. It was considered "rural". Since there was no other service provider, HughesNet was what we were stuck with. The service was constantly cutting out. We got the highest package they had and it was worse than using my cellphone data. I actually used our cellphone data more than we did with this service. Customer service was decent but still very misleading. Forgot about streaming video or gaming with this internet. It's just not worth the money. Unless you have no other choice, I wouldn't choose HughesNet.

This must be a Twilight Zone episode. Customer service is designed to frustrate you into screaming mode. Service so dismal, my PC could never complete its updates. They sent me new equipment, twice... which I installed & it didn't work. They sent technician, he said new modem not compatible with old equipment outside & he reconnected the old equipment. Internet worked slow for 1 month then just stopped. Now Hughes is saying new equipment was never completely installed. They are sending a technician out again. They lie & make up new excuses. Honestly I'm going thru all this to save $200 and I'm not sure it's worth the mental anguish. Don't connect with this company, it's better to not have Internet at all than to deal with their insane customers service.

After install company did not activate account, I went through 4 days of trying to get someone to help only to be told that the guy is on vacation and would call me later to walk me through it. Still awaiting the call!!! After reviewing the other reviews I am sorry I went with this company!!!

They promise 25Mbps speeds. As I'm writing this review, I'm getting the blazing speed of .1Mbps. This is consistently how terrible their service is. You're better off being in the stone age and saving your 70 bucks a month.

HughesNet is an awful, terrible, horrible company. I had them for way too many years. Next time they have the guts to advertise on TV, notice they don’t say anything about streaming movies and video and such. They can’t. You'll use up all your allocated bandwidth time before the movie gets thru the credits. Tech troubles? Good luck. No one speaks understandable English and they start you off with a litany of stupid questions. ("Is your modem plugged into an AC outlet?") Use 2 tin cans and a string to get your internet. It’s less trouble and you'll reduce your stress load immensely.

First I was unable to register online with the company. I emailed them and they replied with a form letter on how to register. I still couldn't register. Last month I spent 20 minutes on the phone updating them on my new debit card # and getting auto pay set up, after driving 50 miles to phone service so I could call them. I couldn't pay online because I couldn't register my account, now I have spent 2 days trying to reach a human there via email because they say they have no info to get my payment.

The service I received from Hughes Net has got to be a joke. It was not able to stream anything to the TV more than 5 minutes. I called for the technician to see what was wrong. He showed up and checked the system. He said it was not a problem with not my computer. He also said the Hughes system was overloaded with more customers than it could handle and everyone has the same problem and there was nothing he could do to make it work. I also had a problem picking up any information on the internet that had pictures in it. So I cancelled the service and had to pay a penalty. I had to go back to AT&T since that is my only other option. Spectrum refuses to run service here. I only wish I had read these complaints before. How can companies do this in this country and get away with it. Are there no laws?

Oh my word! Right now I want to find out how to prevent them from billing me for the remainder of the "contract". I do not know why I chose Hughes except for the false advertisement. It is not an American ran company with American values. At All. I have not had good service or corrected service and I am frustrated trying to find someone who speaks clear English, but more importantly does not repeat everything I tell them without understanding what I am trying to say. This last call(s) required multiple transfers until someone told me they didn't have the capability to transfer me from the Philippines to the US. ARGH!

The service is substandard. I first started with the 70 dollar package and it was terrible. Up it to the 100 package and no change. Very slow and not worth the money. What a rip off. Only two months of a two year contract. So if anyone is thinking of HughesNet do not do it. A total rip off.

I was a customer of HughesNet. I live in a rural area so options for internet are limited. The problem started when I was told we could upgrade to Gen 5 which would allow Netflix and better internet. I received equipment and installed it. It never worked. This was the end of December 2017. I spent numerous hours on the phone with Tech support, my only option since I had no internet. The issue never resolved and I boxed up equipment and returned it to Hughesnet. In January 2018 I went with another company for internet. Hughesnet continues to send bills and attempts to draft checking account. I am hoping someone in the company will see this and stop it. The phone record will show how much of my time was spent attempting to resolve this issue.

I am a very moderate user. I stream music occasionally, watch a little Netflix from time to time and browse the internet. I was told that my 20GB plan was more than sufficient for this. Not only does the service cut out and lag when trying to watch a show, it takes up to 5 minutes to even connect to iHeartRadio; which is ridiculous. Beyond that, with my minimal usage, they tell me I'm out of data 1/2 way through the month. I called to let them know that the data usage can't be correct and I'm having other service issues. The data is depleting when I'm not even home and there are no devices connected. They tell me I'm wrong and I have to pay more for more data. Ah... no. I do not want this service that doesn't work, so I told them to cancel it.

I just got off the phone with a acct manager named Austin, who probably goes by Rico and he lives in the Philippines. Anyways, Our service with Hughes Net is absolutely terrible. Everyone needs to find a good Consumer Affairs attorney and shut these morons down. It is obvious they have not learned anything from DirecTV or DISH because they have absolutely no technical support, their customer service is deceptive and hangs up if you disagree with them.

I got HughesNet about a year ago. I bought the system for almost $500. I was told I am not under contract. I just told them I was selling my place and want to stop service the 1st of June. They told me I would have to pay $340.00. I hate this company and would not advise anyone to go with them.

The Hughes Network salesperson said the anytime data starts at 25 mbps and after using that it'll slow down to around 20 and no less than 18 or 19. That is the information we used to purchase the service. In reality, it slows down to 1.6, far less than the salesperson said. The tech person at HughesNet I called to ask about this slowdown said the anytime data speed was 25, then after that it will slow down by 1/5. He repeated the 1/5 number several times. This was likely the same info the salesperson was using. I told him 1/5 of 25 is more around the 20 mbps range. He paused and said, "I meant it will slow down to around 1 to 3." Clearly, they are confused. In reality, after your anytime data is gone, your speed will be around 1 mbps. If you buy HughesNet and think you're going to get unlimited data, it'll be in the 1 to 3 mbps range after your anytime data limit is used. Or, back to full speed between 2 am and 8 am for the bonus period.

We have had HughesNet for roughly 1 year and the connection has been terrible. I have tried several time to cancel the service but it is very hard to cancel because of the contract that you sign at the beginning of service. I would suggest that if you are looking for a rural carrier you avoid HughesNet as a provider. You will be very disappointed and would have to keep the terrible service.

This is a terrible service! They trick you into believing their lowest data package will be suffice for streaming 2-3 movies a week and using regular internet daily. IT'S A LIE! We are now paying over $100 a month for their services and are locked into a 2 year contract. I called a week after getting the services to cancel because we were so unsatisfied, they said it would cost $400 to cancel the services! Every time we call in we are on hold for great amounts of time and get a customer service agent that is hard to understand.

When I moved out to the country there was no internet services that serviced the area nor where there any cable companies in the area; therefore, I had to choose another option for TV and internet. I decided to go with DirecTV and they stated they did not provide internet, but were associated with HughesNet for their internet. I Then told them that would be fine. "BIG MISTAKE". What I was told by the representative was there were no overcharges or slowdowns with unlimited internet service. I advised them several times of the internet usage that would be done and was assured the service plan was sufficient for my needs. "Wrong." From day one the service was very slow. I was unable to stream any videos due to the connection being too slow. The first time I called to see why I was unable to stream and why the internet was so slow, I was advised it was probably a setting in the router, but because I was not at the residence they could not help me.

I called a month ago, and notified Hughes Net of my husband's passing and I would like for the account to be closed. I was told the equipment would need to be returned. I said ok. Hung up, after being lead to believe the account was closed. My mother then informs me Hughes Net keeps calling her all hours of the day and night. I made the mistake of calling from my mother's phone to cancel. I call them back and I find out they are saying I never cancelled! The lady says "Hold on for the cancellation department," and with that I am placed on hold for a very long time almost like on purpose hoping I would hang up.

I was having a hard time with my internet and work from home so I needed a stronger service. Having a limited number of options, I decided to give them a chance. Worst mistake! I had to use my hotspot to do my work. When I called them they said I had too many devices connected?! Even when all the devices were NOT connected it still said it was. This past weekend was the absolute worse. I was trying to back up my phone and actually had to leave my house and go to a friends. I did the speed test... no lie it was .42!!! I had the highest plan! I had, had enough.

I have the same issue as all of you and am now being taken advantage of, here is my story. We've had HughesNet since April of last year, 4.4.17. but I moved in December and supposedly "renewed" my contract for 2 more years of discounted promotional pricing of $20 off as they promised me, having signing electronically to their updated contract that they insisted I sign automatically as my new system was installed. Today is 4.11.18 and that agreement "promise" doesn't even exist evidently on their end only because they are claiming I am needing to just pay full price for internet that has been unplugged from the wall and satellite...

I called HughesNet because we are in rural area and internet I had was slow. HughesNet GUARANTEED me faster more reliable service. Only 2 days after I called for help because internet was slower than old carrier. They put TECH SUPPORT on w/ me (NOT support at all). I NEED landline and cheaper for me to go through Hughes, so yes! Stupid me sign up for phone but they charge you for the (phone that is a ama) box you connect to your modem and phone. I still haven't figured out how to do it. Even in watching the video they said you have to watch. Still unable to talk w/ someone regarding my concerns because call in cell breaks up when talking on it and because I can't get phone installed I don't have a landline either!

We had HughesNet service installed in January. The services are very slow and the connection would not even reach to the TV in the bedroom which is two doors down from the modem. We contacted them at least three times but still they did not fix. We called to cancel today. The lady tells us we have a 24 month commitment which they never told us on the phone. She says they emailed it but verbally they told us it was a month to month contract. So the salesperson just told us what we wanted to hear on the phone to get us to connect I guess and now they think they got us!!!

I had an awful experience with HughesNet. My father had to put my service through them in his name because they couldn’t find enough credit history for me. Then they took payments out of MY account when they were suppose to be taking payments from my father’s account. Since it was technically in his name. Then they wouldn’t allow me to cancel the service, but could take payments out of my account? How does that make any sense? I had to literally go to my bank and Order a new debit card to stop payments to HughesNet.

Had HughesNet satellite service installed. First thing I want to say is the service is very slow. Next I contacted them because they installed the dish right in front of my electrical panel which now I cannot even open the electrical panel door. I called them to have this corrected and they want $125.00 for the technician to come out and then labor time. They are the ones who installed it there in the first place. I am very unhappy with their service. DO NOT GET HUGHESNET.

In my opinion, HughesNet is worse than terrible, but I had to give it one star to give review. If I could give zero stars that’s what they would get. Needed satellite internet where I live. Not many to choose from. Called to set up account towards the end of March 2018 and they charged me for a month and I didn’t even have it installed until April 6! And the tech had a hard time getting it to work. After he left we had nothing but problems. Had to unplug modem 3 times and it was slow. Couldn’t watch videos on YouTube because it kept buffering.