HughesNet Reviews

My father has a little dementia going on and got Hughesnet but wasn’t aware that he had to sign a 2 year contract. The internet is so bad currently paying them plus now have CenturyLink for the house. Don’t even use Hughes but still have to pay them since they make you give your checking account number instead of a card that you can just cancel. That's exactly why they force you to sign two years and force you to give a checking account is because they know the product is so bad you will cancel in less than a month. It’s just disgusting they prey on the elderly who don’t know any better.

If I could give zero stars I would! I’m absolutely disgusted with the 8 months of service I received, paying for the highest level of internet service available at over $130 a month (we had a booster and everything). I was unable to stream a MOVIE or listen to MUSIC. I work from home on top of everyday internet use and relied on my phone hotspot. Yes my phone hotspot was better than my “high speed internet”. They assured me that they were putting the dish in the best place for service connection and promised that the service I was paying for would withstand everything I needed. It was all lies. I called their customer service line 8 times in the first month and every week after that. I wasn’t receiving internet and they blamed a weather cloud when skies were blue and completely clear. Blamed that I had used all my allowed data after 2 days of the new month (absolutely impossible when I rely on my hotspot) and many many many more ridiculous excuses.

I am trying to cancel my HughesNet - I owe for Termination of early contract (I have been with them over 6 years, say what??), and owe for a bill - they can tell there has been no data used yet want to nail me for $113.99 - plus 115.00 early termination - frankly they aren't getting squat -

I'm going to start off by saying the service sucks, they told me whenever I got the service if I had any problems to let them know, which I did. My internet half ass worked, my home phone stayed messed up, but when I called in to see why it went out, they couldn't see on their end where it went out. So I regarded it. Now here is the kicker that got me and I no longer have there services btw... I told them I only get paid once amonth and thats towards the end of the month. They said they would work with me...I get told to bring my bill current and I did. They told me once I did that to call back in and change my due date to the end of the month. I did. So they told me when I called in that they couldn't help me change my due date to the end of the month.

I am filing this complaint against… I am filing this complaint against HughesNet regarding their unreliable service, misrepresentation of plan capabilities, and an unfair $400 Early Termination Fee (ETF) for a standard 24-month contract. We subscribed to HughesNet Fusion under the impression it was the best available option for our rural location. We were explicitly told there were "no data caps," which we now understand to be misleading due to the severe throttling after Priority Data is used, rendering the service unusable for critical applications.

Barely one Star. I canceled my subscription. Never again. Poor customer service. All about the money. I was informed that I had to pay more in order to receive more quality service and more gigabytes. I was informed that the reason we received slow and continuously interrupted service was that we already used up the 100 gigabytes for the month and wouldn't receive more until after the 25th of every month and it was only the 15th. We were informed that we would need to pay for more gigabytes if we wanted faster services. I was informed that if we terminated the service that we need to pay $345. I told them that was unacceptable. This is the worst internet provider that I have ever used and I work from home.

I have been a customer since 6/2018. I live in a very rural area and options are limited. The speed is slow and inconsistent and with the highest priced package you are still capped on the amount of data you have unless you buy tokens at an extra price. I called to cancel my service after almost 8 years and they refuse to send me a box to return their equipment because I have a past due balance that I can’t pay till Friday. They say they are going to charge me for the equipment and that’s over $300 and will refund me the money after I return it. They also refused to remove my card off the account until I spoke to the 3rd representative, which was supposed to be the executive customer care person. Which said he took it off and finally cancelled my account. They still refuse to send me a box to return the equipment. I have Starlink now which is unlimited and cheaper.

I switched from Frontier to Hughesnet because it was supposed to be better. I ho through all my data in 4 days. I only use my phone and tv. I don't turn my tv on till around 10:30 or 11. The service goes off every evening by 5pm. I've called and all they say is to buy tokens. I pay 120 a month without tokens. My kids all have starlink and pay 120 a month and it has never went out. I'm waiting till my contract is up to cancel because they took 300 out of my friend's account the day he canceled service. I would not recommend hughesnet at all. And their staff had been rude every time I've called, just wanting me to buy something else. I had one guy that was polite and tried to help. Hughesnet is just as bad if not worse than Frontier!

Zero stars. I canceled my subscription, sent back all the equipment. I was told by the FedEx worker keep the tracking because a lot of customers has been complaining HughesNet is going to say that they didn’t receive all the equipment back. The FedEx worker were correct. That what was told to me. Never again. Poor customer service. All about the money.

Don’t purchase this. You can get a WiFi module from your phone carrier or buy Starlink. This is garbage and the worst people to deal with and it’s ugly on the house.

I am 80 years old. This is the worst company I have ever dealt with. Daughter was out of town when I called because it was not working. Grandson came up and help me pay the bills and missed it. There was no paper bill, no email. How the know when and how much to pay. Their loss. Several neighbors have ask about the dish, I simply tell them I would not recommend it.

I would never recommend HughesNet internet or phone services to anyone. We have had these services for one year And have called many times due to our internet buffering AND trouble with phone service ever since we signed up a year ago! We are paying $395.00 to get out of our contract!! If you are thinking about going with HughesNet, think again!!

I would rate Hughes at the lowest possible rating. Off shore customer service was difficult to understand, and there was no explanation for the increase of approX. $30. 00 from last month's bill. After at least 30 minutes with a rep...who was difficult to understand... still had no answers. I would rate Hughes Net at the lowest possible score. Would never recommend the service to any user. No explanation was given for the $30.00 increase in my monthly bill-with the rep simply reading charges off the bill. That is not an explanation. Do not ever use this provider. I would NEVER recommend this service to any user.

Hughes Net is big scam company. Tried cancel service after having it for over 13 years and they won’t let you. It was all available in my rural area at time got this service. It has gone downhill fast. Never really worked to use internet and could never stream tv with it. Most time husband couldn’t use it for work phone connection. We paid $80 a month with often added charges that we have to file complaint about to get resolved as customer service is not helpful or does it exist.

I live in Granville County in NC. HughesNet was one of the only available services here when I moved here. In that time, the service has only gone downhill. The speeds are unreliable and inconsistent. Just this morning, I was trying to download a game to my phone, and the time for this was an hour and a half. In 2026 and hour and a half for a darn download. Unbelievable. When I called technical support, I spoke with a rep I could barely understand. Having them tell me that everything was all good on their end. I have been repeatedly calling since I ordered the service in 2022 because it never really worked correctly and I have download speeds of 3.5 Mbps.

By far the worst ever, charge full price when you do a voluntary suspension, (service was at lake house and turned off during off season) dealt with it for 6 months, finally fed up with it, then they want to hit you with a cancellation fee of over 300 bucks and then charge a fee to get the eye out of their satellite dish that they installed over 20 feet in the air. I made a reasonable offer. I would cancel service and they not charge me a cancellation fee for all the issues they have given me over the past 6 months. They are never in the wrong and their way is the only way. They are nothing but a money hungry company that makes big promised and will not keep them. DO NOT go with HughesNet, bigger scam than a pyramid scheme. Customer service will tell you one thing but do an entirely different thing.

Hughesnet are the worst. First they deceive you into a low price that increases immediately. Second the internet sucks big time. Buffering constantly. I’m alone and watch YouTube videos. That’s it. And I can’t even do that with over $70 a month. CSR are out of the country and threatening to take $300 for cancellation early when I couldn’t even use the internet with them.

I needed to cancel my mother’s account. She was placed into a nursing home due to dementia. I was told she still has 8 months to go on her contract. They want her to honor her contract! Thanks for the compassion Hughesnet! My mother will continue to pay and honor her contract while laying in a nursing home with dementia.

Hughes Net sucks! They are a scam. They tell you it's high speed, that's a huge lie. I'm stuck with this extremely low speed, spotty crappy service for 2 years and I'm pissed off about it and if you want to back out of the contract that they don't have to honor you have to pay $400 or $500 to do it. I want to start a class action lawsuit against these criminals. Whatever you do, don't get their service, you will regret it!!!

This is a terrible service for the price. The service speeds are slow, only works if it is sunny outside. When there’s something wrong with their equipment, you get billed for a tech to come out and fix it, not to mention if you decide to go with a different company you are locked into a contract that is outrageously priced to get out of so at the end of the day, you were ultimately stuck with a less than good or even remotely reasonable service. I wouldn’t even give this a single star for the amount that you pay a month. You would think that one, the service would be better and two, their customer service would be better.

Install was Saturday. Installer did a great job, but because HughesNet installation site was down, he was not able to connect my devices. Sunday - try to get service working, finally call HughesNet, spend over an hour hearing how sorry they are that my service isn't working, but, don't worry, they're working on it. Monday - SAME EXACT THING. Tuesday - I didn't have it in me to go round with them. Wednesday - again, over an hour, 2 technicians, unplug, plug in, send/read codes, describe lights on modem - on and on and on. Still no service. But, hey, they're so sorry! FINALLY, someone is coming out tomorrow - so they say - and MAYBE they will get my devices connected, but I'm not betting on it. I DO NOT RECOMMEND!!!

I live in Western Washington. We signed up with HughesNet for internet and phone. Our reception on the phone and internet connection are unacceptable. I called customer service and was told we would have to resolve the issues over the phone. I spent well over an hour with the tech trying different things. When we finished, there was a slight improvement, but still unacceptable. I was told by HughesNet that part of the problem was the rain. It rains a lot in W Washington. I wanted to cancel but was threatened with a $450 cancel fee. So I agreed to try again with tech support, who I had call me back on my HughesNet line. He said we couldn't do the call today, as it was raining in parts of the coverage area, so things are not working well enough to trouble shoot!

This company is a scam and all about the money and will lie just to have you sign a contract. Do not sign a contract with them. They will tell you their internet really fast but it's not at all. They will stall you if you have another company buying your contract out so they can take your money. Very bad experience with this company. Glad I'm done with them ...

Don’t ever get Hughesnet. They should be sued for false advertisement. Staff seems like they don’t know what they are talking about either. Spoke to Angel and she said our wifi is down from a “weather issue”. There’s no snow. No nothing. Complete **.

Horrible customer service. They do not honor their word and lie about promos & notes they said they'd leave on their account. They will take your money and not give it back. They owed me $500 from overcharging me and only gave me a $300 credit to spend with them! Maybe I should have taken them to court instead.

HughesNet is the worst Internet in the world! I pay 100.00 dollars a month for this crap internet! I get maybe 2 mb, and I pay for 5. To get out of my contact they want 200 dollars, I'm not going to pay it!! My contact ends in September 2026, and I can't wait to dump this crappy company!! Do not get this internet, it is the worst!!!!

Terrible. First of all, the quality and speed is 2nd to dialup and way over priced. Also, it is common practice for this company to offer you a visa gift card for signing up. They do not give you the gift card. They stall around and tell you your pictures aren't good enough and that your account number is wrong and eventually they tell you that you have exceeded the deadline four requesting the visa. They also refused to answer the attorney generals letter. I am in Minnesota and am going to file a lawsuit for my $100 visa card. If anyone else cares to join please let me know. This is dirty business. Here in Minnesota, we do not allow internet companies to come in and get away with false advertising and below average products. Also, they accessed and charged my card without permission! When I confronted them they immediately returned the funds, but what kind of business practice is this.

This is the most horrible company I've ever dealt with. Absolutely no communication and they do not follow through on what they say. Just pass it to someone else. I would never recommend this company to anyone. Worst company. Move to another state. When I spoke with them about closing my account, I told them I could not get on the house and get a part of the dish. The agent came back and told me I did not have to return it they would send someone out to get it. I mailed everything else back. They charged my card 216.00 and never contacted me beforehand explaining the charge. Save yourself a headache and stay away!

I wish I could give no star. HughesNet is the WORST internet company I’ve ever experienced. My first week of having the service my family complained everyday about how slow the internet was. I called them the following week and they sent someone out to “adjust the satellite”, well that didn’t work. After another week or so I was completely over it and called to cancel my service with them. After speaking to someone about canceling they said it would be $400 to cancel. They made me hold for near an hour hoping I would hang up after requesting a supervisor.

I purchased service 3 months ago and I told them how I would be using the service. They were not forthcoming with the information of how poor the connectivity and speed is. I also was not aware that I was entering into a 2 year contract! I called and asked what could be done to increase speed and naturally it was to purchase a more expensive plan. I ended up cancelling anyway and had to pay $400! DO NOT DO IT! They were inflexible with their terms and their customer service is terrible!