HughesNet Reviews

Poor internet. Poor customer service. After attempting to cancel service several times but, continually being charged...several phone calls were made to customer service and emails were sent from February to today's date in August...and after returning the modem and equipment with the label THEY sent me, as well as a confirmation email that my service was canceled, I'm STILL receiving emails that my service will be reactivated in a few days. This company needs to get it together.

I paid upfront for my equipment. I started the service two months ago. The internet speed was a fraction of what was advertised. The connection would come and go. Speeds were average of 2 upload and 10 download. It was nothing close to the speeds and monthly service that I was paying for. Streaming was nearly impossible. Internet was agonizingly slow. I called to cancel the service and told that I have a 2-year agreement. I signed nothing to begin the service and was never informed of the 2-year commitment. I was referred to the agreement after I attempted to cancel the service. I will inform the state AG since they are insisting on payment of the $400 cancellation fee even though I have only had the service for two months and paid for the equipment in advance.

HughesNet could care less about you once you are under their contact. Bad service. Slow speeds. 400$ to cancel. All they want is your $. I had better service less cost with Comcast! Do not sign with them!

This is the worst company we’ve ever dealt with in 45 years of marriage. Hughesnet has horrible service. We were stuck paying for 18 months, but couldn’t actually watch anything. They told us how to fix it, never improved. They charged us nearly 2 hundred dollars to get out of a contract we never signed! Worst customer service ever! Run, don’t walk! Stay far away from Hughesnet!!!

Their Techs don't understand stability, can't read a graph, and are ignorant to line of sight, where my signal come from, or at what capacity my beam is at. Took 6 weeks, 12 e-mails and 16 phone call & 16 hours of my time (running me in the same circles & rabbit holes over and over and over again) to get them to come out and get me on a beam with a signal greater than .23 mbps. Since the (6 months ago) I have -200% stability regularly, no ability to stream without interruptions every 3 secs. I have sent 100's of e-mails showing them 15 sec. graphs of instability in their signal, and their response is to assign me a number and tell me to call theirs. Absolute Idiocy! at one time I had 12 numbers assigned for the same complaint, talked to 6 different "TECHs" for over an hour each time and end with the same result, ZERO, NADA, ZILCH improvement. STAY AWAY! RUN! SAVE YOUSELVES, the misery that is HughesNet.

Extremely expensive, charged me $92 for each of 6 months even though I asked them to put the account on vacation after the 4 summer use months, began recharging the account 2 months before I asked them to reactivate after the account was on vacation. SLOW, SLOW, SLOW, continually buffers. Called to cancel my account and they said they would charge me $130 to cancel. I told them I would contest this if the charge shows up on my credit card. The company charged my cc $130. The customer service rep was extremely rude and hung up on me before letting me know where to return the modem, etc. Anyone looking at this service, BEWARE!

Absolutely the worst internet I have ever had!!! It never worked properly, cannot not stream TV for one TV or won't even run a cell phones wifi. My hot spot with my cell phone has better internet. Take my review as a warning and go with another company. The charges more than double the second month of service and this company is charging me a $400 cancellation fee. I cancelled service 8 hours after the 30 days that's ridiculous and of course and manger was not available to speak with me. I had to cancel my credit card just to keep them from continually to bill me.

Tell you what you want to hear to get you signed up! Wanting you to buy tokens when doesn’t do what was promised! Data that was sold lasted 1 week before out of data! Frustrating!! Called them several times to try and correct!

June 2023 - DON’T DO IT!! HughesNet should be considered scammers!! 4 years of the most horrible service I’ve ever experienced. I don’t mind paying for a service I can use and I even expected have a few hiccups now and then BUT HughesNet is a joke. I live alone, no gaming, I have a laptop that I use MAYBE twice a week to Google something, my cell phone has unlimited data (so I don’t need it for that), but I do like to watch movies. Well in 4 years I wasn’t able to watch a movie without it buffering every 5 minutes so therefore I was NEVER able to watch an entire movie!! In 4 years!! NEVER!! That’s sad.

Customer Service: If you ask to be elevated they make you sit on hold then will tell you no supervisor is available. If I still want to talk with a supervisor leave my number to be ignored and forgotten about. Reliability: Very rarely down. If they are down they will not answer the help line. Please stay on the line. Your call is important to us but not important enough for us to answer your call. Speed: The 25mbps speeds are a lie. On an average day my speeds hits 600Kbps. The data cap sucks but with speeds in the kilobyte range I never hit it. With Gen3 I hit it regularly and HughesNet then wants to charge me to reset my data usage. Value: Overall no internet is better than hughesnet.

Moved to a rural area and service providers were limited. I explained to this company that I needed reliability for school and would like to stream movies. For 8 months I called and complained that they did not provide what was promised. I travel and still only had adequate internet service for about 5 days out of the month and never in weekends. Poor service availability and they DO NOT provide fast anything.

We have been charged for at least ONE YEAR after we called and had Hughesnet disconnected..We live out in the country and never had good coverage. We switched to Spectrum which all of our neighbors had and called Hughesnet/At&T/DirecTV and cancelled..We returned the Equipment to AT&T/DirecTV but when I called Hughesnet, I was told we didn't have to return the equipment.

Complaint about HughesNet. We had HughesNet for about 3 years. My first issue with them are they got rid of the package that we had and never told us they got rid of it, so we had to call to enter a new 1-year contract with the new package they offered, No emails were sent out or anything. Other than the service just not working half the time we were just done with it and decided to cancel once that one year was up and this is where all my issues with them currently are.

Spent more time on the phone with Hughes trying to fix it with my phone. They even left me on hold for over 45 minutes. Never came. **! PLUS I started with 50gb plan burnt that up and went to 100gb and that was gone all in 1 month!! Then canceled in less than a month’s time and they changed my account today! Every time I logged in my account said $00. They took $ today!! They said I was behind in my payment! Behind payment in a month?

This company BUTCHERED my house! There are holes drilled everywhere. The tech had wires going across the floor, along the outside of the ceiling tiles were visible and holes drilled from multiple walls the length of 3 rooms in the home. I had their service before as well as other internet services set up and they did very good so I know what it’s supposed to look like and this was just horrible. I called so many times for the last 6 weeks with no resolution with each rep and manager just telling me that someone would call me back within 2 days time and I never was contacted back.

Worst customer service of any company I’ve ever dealt with. Internet did not work well at our home after the installer they sent out told us it probably wouldn’t and it’s honestly not very good. And since we live pretty far out the odds of it working well weren’t good. Great. Well, he was right. It sucked. It took me seven phone calls to cancel because the ‘customer service’ people are so aggressive about getting you to stay and not listening to what you’re saying. I kept getting frustrated after them going on and on and on about finding a way to make the service work, offering you a discount for the next 6 months, etc.

I had 5 GB and lasted all month. Upgraded to 50 and was gone in 2 days. Nothing has changed in my home. Kids are gone during the day and sleep at night. Make it make sense. I live in what's considered a rural area and don't have other choices otherwise I would definitely suggest any other provider.

I've had Hughes Network for two and a half years and finally there's a new network in town. As soon as I can I am going to switch companies. Hughes Network has been totally unreliable, slow and they cap it off even though they say they don't. You can't even watch TV with Hughes network. And the customer service is horrible. Their automated system charged me $15 because they were taking so long to go through the options and I was having a conversation with my sick husband who was on hospice and the next thing I know I was being charged $15 for extra tokens.

Updated on 03/19/2023: I signed up for internet with this company after hearing all their sales pitch....Big mistake...I called stating I had just about to no internet...Could not make any phone calls....The worst service you could get....I had about a week's stay in the hospital with a heart problem...Doctors, people from their office and the drug store I use all tried contacting me and me with them...Could not communicate with them so after changing to a different internet company I called to cancel their worthless service..I was told after 30 days there was a $400.00 cancel fee...And this was day 39...Anyway I asked them to mail me the $400.00 fee so I could pay it by check when I had enough in my account to cover this bill...I am on social security...They claimed they would...

Customer service has been an absolute nightmare. We moved and the gentlemen I talked to refused to cancel our account. He insisted on suspending the account, which I did to end the conversation. Salesman guaranteed a $300 rebate which I never received. I proceeded to talk to a lady about the situation and it sounded like she was at a high school party. Many people screaming in the background and it made it very difficult to understand her. The most unprofessional company I've ever experienced. Please, learn from other people's mistakes and stay clear of these people.

HughesNet is the biggest scam and joke of an internet service. Need proof? I have more than plenty. I have finally canceled after 2 years of them promising to make it better for me, but nothing changed except my bill and them continuing to charge me more each month. HughesNet continues to take money out of my bank account after I’ve been cancelled for over a week. What part of that is right, or ethical?

This Service is.. no this robbery company is ridiculous. They charge such a high price for no internet service at the most important times. You will be waiting for videos and made because you know you're gonna pay a pretty penny for it. Trash again?.. Again? Trash.

Poor customer service, poor installation contractor, poor terms of service. Deactivation fee of $350 is ridiculous. Did not even use the service, shame on me. Shame on HughesNet. Avoid this business if possible.

This company needs to be shut down. Horrible customer service, no resolution for any issues and the service is terrible. Extremely slow speeds and they keep wanting you to upgrade to higher speeds and charge more money but it doesn’t change the quality of service. If you wish to cancel because they cannot provide a promised service they charge $500 to cancel. Customers save yourself the trouble. Go with any other company out there. This has got to be the worst internet company on the planet.

The installer would NOT let us try or test the system until AFTER we signed the form stating we were satisfied with the system. I told him we should not sign until we tested it out. He insisted I HAD to sign the form first. THEN he left. And the system crawled along slowly and only in one room. I got on the phone with tech support, and they said, "it is not working". Well, duh! The next day I again called in and wanted the system OUT. Hughes made us pay for a month's worth of service. Such a situation fits my definition of a SCAM.

I recently ordered HughesNet after what I thought was a thorough conversation of what I needed. While the original response time was stellar, it went downhill from there. Once the install was complete, all I have is a buffering service. I was installed on 1/6/23 and here I am on 1/18/23, my service not only buffers all during operation but now the picture is so blurry you can't see faces. I called every day til honestly I'm tired.

There is good reason this company has a 1.1 rating with the BBB. I don't know which is Worse, the internet service or the customer support! They lie, they threaten, they upgrade my service to extend my contract without my permission. Someone needs to initiate a Class action against this company and shut them down. Use a hotspot or cellular router, avoid HughesNet!

HughesNet is the only choice in most rural settings so it's NOT THE BEST but the only choice. Worst service, cut off with no signal, 24 hour stream time. Download today, tonight and maybe watch it in a couple days. Wifi so weak it will not connect 25 feet away! Cancelled my service. They billed me another month 15 days ahead of schedule and set an email of cancelation in March. Going to bill me for 2 months after I cancelled. Think I will sue them for damage they did to my roof! Fred Flintstone had better internet service than HughesNet has! They will increase your bill without notice! I called today to tell them I cancelled yesterday and the inept agent kept saying, "but it says March 3rd." I would say it's wrong and she would say "it says March 3rd." They must be on dope! If any other service is available Stay the hell away from the #2 service in the country! Pun intended. Save yourself many headaches!

I have had HughesNet for 18 months and have called due to poor service every month. Finally had enough and called to cancel. The customer service rep would not stop talking and I had to listen to her for over 40 minutes before she would cancel. I could not speak with supervisor and was also told that if I did not let her go on she would not cancel the account. She tried to make more promises than a used car salesman. Finally she cancelled but charged 200$ for early termination. Said contract was for 24 months no matter how poor or slow service was. Told me that I was overreacting about their service quality, that their service was the fastest and most reliable in the world. No one else even comes close. I will never purchase or rent a Hughes product ever. Have never had a more troubling call. Beware of Hughes

I recently purchased a new home, and unfortunately, the only available internet service is Satellite. AT&T recommended HughesNet, and it is garbage. I have called on multiple occasions, and the only thing this company is good for is apologizing. They eventually sent a technician out, only to discover my service had been routed to another Satellite dish, and no one could explain how or why. The technician rerouted it back to the Satellite at my home but the services was still shoppy. I spend hours watching my devices try to connect. When all else fails, which it always fells, I connect to the hotspot on my phone. The technician even said he would never buy Hughesnet because it is junk and advice me to seek other providers. This is the worst experience ever. I am in jephordy of losing my job because my job is 100 % remote.