HughesNet Reviews

I live in Granville County in NC. HughesNet was one of the only available services here when I moved here. In that time, the service has only gone downhill. The speeds are unreliable and inconsistent. Just this morning, I was trying to download a game to my phone, and the time for this was an hour and a half. In 2026 and hour and a half for a darn download. Unbelievable. When I called technical support, I spoke with a rep I could barely understand. Having them tell me that everything was all good on their end. I have been repeatedly calling since I ordered the service in 2022 because it never really worked correctly and I have download speeds of 3.5 Mbps.

By far the worst ever, charge full price when you do a voluntary suspension, (service was at lake house and turned off during off season) dealt with it for 6 months, finally fed up with it, then they want to hit you with a cancellation fee of over 300 bucks and then charge a fee to get the eye out of their satellite dish that they installed over 20 feet in the air. I made a reasonable offer. I would cancel service and they not charge me a cancellation fee for all the issues they have given me over the past 6 months. They are never in the wrong and their way is the only way. They are nothing but a money hungry company that makes big promised and will not keep them. DO NOT go with HughesNet, bigger scam than a pyramid scheme. Customer service will tell you one thing but do an entirely different thing.

Hughesnet are the worst. First they deceive you into a low price that increases immediately. Second the internet sucks big time. Buffering constantly. I’m alone and watch YouTube videos. That’s it. And I can’t even do that with over $70 a month. CSR are out of the country and threatening to take $300 for cancellation early when I couldn’t even use the internet with them.

I needed to cancel my mother’s account. She was placed into a nursing home due to dementia. I was told she still has 8 months to go on her contract. They want her to honor her contract! Thanks for the compassion Hughesnet! My mother will continue to pay and honor her contract while laying in a nursing home with dementia.

Hughes Net sucks! They are a scam. They tell you it's high speed, that's a huge lie. I'm stuck with this extremely low speed, spotty crappy service for 2 years and I'm pissed off about it and if you want to back out of the contract that they don't have to honor you have to pay $400 or $500 to do it. I want to start a class action lawsuit against these criminals. Whatever you do, don't get their service, you will regret it!!!

This is a terrible service for the price. The service speeds are slow, only works if it is sunny outside. When there’s something wrong with their equipment, you get billed for a tech to come out and fix it, not to mention if you decide to go with a different company you are locked into a contract that is outrageously priced to get out of so at the end of the day, you were ultimately stuck with a less than good or even remotely reasonable service. I wouldn’t even give this a single star for the amount that you pay a month. You would think that one, the service would be better and two, their customer service would be better.

Install was Saturday. Installer did a great job, but because HughesNet installation site was down, he was not able to connect my devices. Sunday - try to get service working, finally call HughesNet, spend over an hour hearing how sorry they are that my service isn't working, but, don't worry, they're working on it. Monday - SAME EXACT THING. Tuesday - I didn't have it in me to go round with them. Wednesday - again, over an hour, 2 technicians, unplug, plug in, send/read codes, describe lights on modem - on and on and on. Still no service. But, hey, they're so sorry! FINALLY, someone is coming out tomorrow - so they say - and MAYBE they will get my devices connected, but I'm not betting on it. I DO NOT RECOMMEND!!!

I live in Western Washington. We signed up with HughesNet for internet and phone. Our reception on the phone and internet connection are unacceptable. I called customer service and was told we would have to resolve the issues over the phone. I spent well over an hour with the tech trying different things. When we finished, there was a slight improvement, but still unacceptable. I was told by HughesNet that part of the problem was the rain. It rains a lot in W Washington. I wanted to cancel but was threatened with a $450 cancel fee. So I agreed to try again with tech support, who I had call me back on my HughesNet line. He said we couldn't do the call today, as it was raining in parts of the coverage area, so things are not working well enough to trouble shoot!

This company is a scam and all about the money and will lie just to have you sign a contract. Do not sign a contract with them. They will tell you their internet really fast but it's not at all. They will stall you if you have another company buying your contract out so they can take your money. Very bad experience with this company. Glad I'm done with them ...

Don’t ever get Hughesnet. They should be sued for false advertisement. Staff seems like they don’t know what they are talking about either. Spoke to Angel and she said our wifi is down from a “weather issue”. There’s no snow. No nothing. Complete **.

Horrible customer service. They do not honor their word and lie about promos & notes they said they'd leave on their account. They will take your money and not give it back. They owed me $500 from overcharging me and only gave me a $300 credit to spend with them! Maybe I should have taken them to court instead.

HughesNet is the worst Internet in the world! I pay 100.00 dollars a month for this crap internet! I get maybe 2 mb, and I pay for 5. To get out of my contact they want 200 dollars, I'm not going to pay it!! My contact ends in September 2026, and I can't wait to dump this crappy company!! Do not get this internet, it is the worst!!!!

Terrible. First of all, the quality and speed is 2nd to dialup and way over priced. Also, it is common practice for this company to offer you a visa gift card for signing up. They do not give you the gift card. They stall around and tell you your pictures aren't good enough and that your account number is wrong and eventually they tell you that you have exceeded the deadline four requesting the visa. They also refused to answer the attorney generals letter. I am in Minnesota and am going to file a lawsuit for my $100 visa card. If anyone else cares to join please let me know. This is dirty business. Here in Minnesota, we do not allow internet companies to come in and get away with false advertising and below average products. Also, they accessed and charged my card without permission! When I confronted them they immediately returned the funds, but what kind of business practice is this.

This is the most horrible company I've ever dealt with. Absolutely no communication and they do not follow through on what they say. Just pass it to someone else. I would never recommend this company to anyone. Worst company. Move to another state. When I spoke with them about closing my account, I told them I could not get on the house and get a part of the dish. The agent came back and told me I did not have to return it they would send someone out to get it. I mailed everything else back. They charged my card 216.00 and never contacted me beforehand explaining the charge. Save yourself a headache and stay away!

I wish I could give no star. HughesNet is the WORST internet company I’ve ever experienced. My first week of having the service my family complained everyday about how slow the internet was. I called them the following week and they sent someone out to “adjust the satellite”, well that didn’t work. After another week or so I was completely over it and called to cancel my service with them. After speaking to someone about canceling they said it would be $400 to cancel. They made me hold for near an hour hoping I would hang up after requesting a supervisor.

I purchased service 3 months ago and I told them how I would be using the service. They were not forthcoming with the information of how poor the connectivity and speed is. I also was not aware that I was entering into a 2 year contract! I called and asked what could be done to increase speed and naturally it was to purchase a more expensive plan. I ended up cancelling anyway and had to pay $400! DO NOT DO IT! They were inflexible with their terms and their customer service is terrible!

I was only with them for one month and during that time I only had the internet connection for maybe 5 days because it snowed, rain and windy weather. I canceled and went back to the other internet provider and received slower rate for returning but got hit with a 450.00 early termination fee for services that I didn’t receive for a whole month and waiting on the return box to give them back. Also the customer service guy said why did you leave the other internet service in the first place. I said it was my right to have different choices versus no other options. Also, my data usage was used up in 1 week but I had the option to purchase tokens😂. This company is a joke! Don’t waste your time or money!

HughesNet is THE WORST company I have ever done business with. They are liars. They are cheaters, they’re unethical and they're thieves. I live in the Pacific northwest Oregon, Washington area, and after Hughesnet installed their equipment, we had no Internet, so when I called up, they told me that we could possibly lose wifi if it was raining!! It rains here more than any other state in the nation. I am so tired of being ripped off, and I only wish that anyone having anything to do with HughesNet goes straight to hell.

OMGGGGG!!!! If you can avoid getting Hughes Net PLEASE by all means do so. We got internet installed in 2023 during that time we hardly had service and we decided to stick it out because the guy we signed up service with said there would be a 200 dollar cancellation service charge if early 12 month termination fee, however; the fine print says that if you ever cancel you still have to pay the disconnection charge. THIS INTERNET SERVICE is a SCAMMMM.

DEADMAN CREEK ROAD 10 years battled poor service, 50 on use spread out. Now at 63 serious health conned to upgrade 2 months ago as tech 100 miles away I handled, new failed in 5 minutes overheating and stuck on 1 network 3 weeks, music or email skipping cd. These customer service are worst weeks days of calls yes appt. And yet again fail to keep it as they have to comp. And want to reset 2 month fraud off another 3 weeks from today's false service they see on line box powering down and hot can't touch cables restart to use 40 tiles, I set with congress as I wash my socks.

Worst company ever had the displeasure of dealing with. HORRIBLE PRODUCT. HORRIBLE CUSTOMER SERVICE. Do yourself a favor and go somewhere else. You will be SORRY!!!

I had their satellite service installed back in November and it has been nothing but issues with bad service. The Internet doesn't work most of the time, and then when it comes to needing it fixed, they wasn't you too pay $150 for a service call, and then they try to get you to upgrade the service, claiming that it will fix the problem. The fact that they want you locked into this contract for 2 years with no way it except to pay them $400 also shows just how money hungry they are! I am disabled and low-income and this whole situation has caused me major health issues. Hughesnet is not willing to work with you on giving the issue if it doesn't involve more money! Do Not Sign up for their service. This was my only option at the time that I moved in, and it has been a complete nightmare!

Extremely slow. Dialup was faster. When I called customer service they just wanted to change service. They false advertised senior discount. They have none. Expensive cancellation. Do not use.

They do not give a darn about their customers. Two weeks just to replace a modem on a system that is not even two months old. One and a half months ago installed and already struggling to get problems fix. Avoid.

Unreliable. Fails often. Makes work from home impossible. The satellite dish is rendered inoperable during adverse weather. Frequent lagging. Poor customer support. Does not apparently work will with a VPN, as it seems to eat up additional bandwidth that isn't available.

My husband use Hughesnet for his Internet service. He was put on disability and explained to Hughesnet that he has to cancel the service. Several request was made by myself to send box with return receipt for us to mail the equipment back one week after our request was made the service was still connected, and no box was in the mail. I spoke with someone yesterday January 19 and they told me they have not receive any request for the cancellation of service she went on to let me know that I’m in Collection even though the new billing date was generous 16th 2026 and the request for cancellation was on January 9, 2026. I receive an email today in the amount of almost $750 for equipment fees and other made up things.

Worst internet ever and they lie and do not try to help you fix the problems. They are horrible. Put you in a contract you never sign and give you the worse internet. It is a waste of your money as you will need another internet provider on top of this company. The people are rude, not helpful, they make you feel stuck and robbed.

If I could do a zero stars review for this satellite company I definitely would! You pay almost $100 for 200 GB of “priority” data and the rest is unlimited but it lags, disconnects, and is very very slow. You can upgrade to the highest paying one they offer but if you pay close attention the GB etc don’t change. All they add is that the plan is for gaming. You are also stuck in a 2 year contract and if you break the contract you are stuck with a $400 early termination fee that will decrease each month you have service except for the first 90 days. That’s a flat $400 fee.

My mom had a stroke so I wanted to cancel service at her home. They could not give me the information to load the POA on their website or an address to send them to but I can go spend an extra $10.00 and send it in a fax. What a piss poor way to run a company.

Summer home is 3 hours away and had to drive there 3 different times to get my internet working and each time they no call, no showed without any remorse. Horrible customer service!!!! Oh did I mention they charged me $150 for appointment.

I cancelled several months ago, I was told I only had to send in the internet box. I sent it in. Now this month, I received a charge from them. I called and after a frustrating conversation, they said I needed to send the transmitter. How am I supposed to get that off of my roof, when I’m 70 years old? They need to explain this to customers and send a technician to remove this transmitter.

I rarely do reviews, but this service is terrible. If you live in the country, do not sign up for this service. They seldom work and then increase your bill over and over. When I called to talk to them about the issues, I was on the phone for over 30 minutes just to get the bill back to what I was paying.

After 4 years with HughesNet we upgraded to a faster service to get rid of buffering. No improvement in service. Called to cancel service and they are going to make us pay for all of January bill with no service and charge us $340. for canceling service.

All I can say is just DON'T!! Slow when it's even working, billing nightmares, customer service isn't a thing. They lie about speeds and what they can do. We couldn't even run our Xbox or Ring cams. It's absolutely ridiculous and then to terminate they charge big and pull from your account without authorization.

Canceling HughesNet was frustrating. Even after waiving the termination fee, I was charged $107.99 for deinstallation, which was not clearly disclosed during cancellation. Customer service refused to adjust the charge. Be sure to get all fees in writing before canceling.

We signed up with them like two months ago and it had gotten worse by the day. Now that we have found a new internet that work way better. They want to charge us $300 to disconnect the internet. When we was told when we signed on that there was no early termination fees! Very upset!

HughesNet is the most abysmal ISP known to humankind. Their speed typically is anywhere from .22 Mbps to 5 or 6? After 11 PM is pretty much the only time it can be used, then it might get up to 20ish if I'm lucky, most of the time it can't be used to stream TV. My dial-up service from the late 90's was faster. Cell service is awful where we are so we depend on internet/wifi calling that hardly ever works. If someone was dying we most likely couldn't call 911.

My elder mother started to use them. She is paying almost 130 a month and 2 weeks before the bill is due you can’t watch a movie or anything. It is only 2 TVS and 2 cell phones that connect to it and all they say is buy tokens!! How about y'all stop ripping people off? DO NOT USE THIS COMPANY FOR ANYTHING.

This is the worst satellite internet provider out there. Hidden fees. Topped out speeds during peak hours. The latency is 575ms to 650ms. Any time it is raining cloudy or sometimes windy you get drops in service. To top it off, they have the worst foreign customer service I have ever experienced. I would never recommend using this ISP. You would be better off with your local broadband company if there is one near you.

This is the worst company I've ever seen. My 75-year-old mother had gotten it and she had no service. He called several times and we finally canceled it November 25th and after they charged her for November 20th they said that they couldn't do anything until December 20th to cancel it at the next billing cycle. Today is December 20th and my mom was charged $400 early termination fee for service that she's never gotten. They were supposed to send her a box to send the equipment back and when I got in contact with them they said that they have to charge for $400 and I explained to them that she was bombarded to get the service without me agreeing as I take care of her finances and when I'm the one that canceled it I explained to the lady and she said that they weren't going to charge you any early terminations fee since she was within the 30 days but she got thr charge yesterday on her bank account.