HughesNet

Customer service has been an absolute nightmare. We moved and the gentlemen I talked to refused to cancel our account. He insisted on suspending the account, which I did to end the conversation. Salesman guaranteed a $300 rebate which I never received. I proceeded to talk to a lady about the situation and it sounded like she was at a high school party. Many people screaming in the background and it made it very difficult to understand her. The most unprofessional company I've ever experienced. Please, learn from other people's mistakes and stay clear of these people.

HughesNet is the biggest scam and joke of an internet service. Need proof? I have more than plenty. I have finally canceled after 2 years of them promising to make it better for me, but nothing changed except my bill and them continuing to charge me more each month. HughesNet continues to take money out of my bank account after I’ve been cancelled for over a week. What part of that is right, or ethical?

This Service is.. no this robbery company is ridiculous. They charge such a high price for no internet service at the most important times. You will be waiting for videos and made because you know you're gonna pay a pretty penny for it. Trash again?.. Again? Trash.

Poor customer service, poor installation contractor, poor terms of service. Deactivation fee of $350 is ridiculous. Did not even use the service, shame on me. Shame on HughesNet. Avoid this business if possible.

This company needs to be shut down. Horrible customer service, no resolution for any issues and the service is terrible. Extremely slow speeds and they keep wanting you to upgrade to higher speeds and charge more money but it doesn’t change the quality of service. If you wish to cancel because they cannot provide a promised service they charge $500 to cancel. Customers save yourself the trouble. Go with any other company out there. This has got to be the worst internet company on the planet.

The installer would NOT let us try or test the system until AFTER we signed the form stating we were satisfied with the system. I told him we should not sign until we tested it out. He insisted I HAD to sign the form first. THEN he left. And the system crawled along slowly and only in one room. I got on the phone with tech support, and they said, "it is not working". Well, duh! The next day I again called in and wanted the system OUT. Hughes made us pay for a month's worth of service. Such a situation fits my definition of a SCAM.

I recently ordered HughesNet after what I thought was a thorough conversation of what I needed. While the original response time was stellar, it went downhill from there. Once the install was complete, all I have is a buffering service. I was installed on 1/6/23 and here I am on 1/18/23, my service not only buffers all during operation but now the picture is so blurry you can't see faces. I called every day til honestly I'm tired.

There is good reason this company has a 1.1 rating with the BBB. I don't know which is Worse, the internet service or the customer support! They lie, they threaten, they upgrade my service to extend my contract without my permission. Someone needs to initiate a Class action against this company and shut them down. Use a hotspot or cellular router, avoid HughesNet!

HughesNet is the only choice in most rural settings so it's NOT THE BEST but the only choice. Worst service, cut off with no signal, 24 hour stream time. Download today, tonight and maybe watch it in a couple days. Wifi so weak it will not connect 25 feet away! Cancelled my service. They billed me another month 15 days ahead of schedule and set an email of cancelation in March. Going to bill me for 2 months after I cancelled. Think I will sue them for damage they did to my roof! Fred Flintstone had better internet service than HughesNet has! They will increase your bill without notice! I called today to tell them I cancelled yesterday and the inept agent kept saying, "but it says March 3rd." I would say it's wrong and she would say "it says March 3rd." They must be on dope! If any other service is available Stay the hell away from the #2 service in the country! Pun intended. Save yourself many headaches!

I have had HughesNet for 18 months and have called due to poor service every month. Finally had enough and called to cancel. The customer service rep would not stop talking and I had to listen to her for over 40 minutes before she would cancel. I could not speak with supervisor and was also told that if I did not let her go on she would not cancel the account. She tried to make more promises than a used car salesman. Finally she cancelled but charged 200$ for early termination. Said contract was for 24 months no matter how poor or slow service was. Told me that I was overreacting about their service quality, that their service was the fastest and most reliable in the world. No one else even comes close. I will never purchase or rent a Hughes product ever. Have never had a more troubling call. Beware of Hughes

I recently purchased a new home, and unfortunately, the only available internet service is Satellite. AT&T recommended HughesNet, and it is garbage. I have called on multiple occasions, and the only thing this company is good for is apologizing. They eventually sent a technician out, only to discover my service had been routed to another Satellite dish, and no one could explain how or why. The technician rerouted it back to the Satellite at my home but the services was still shoppy. I spend hours watching my devices try to connect. When all else fails, which it always fells, I connect to the hotspot on my phone. The technician even said he would never buy Hughesnet because it is junk and advice me to seek other providers. This is the worst experience ever. I am in jephordy of losing my job because my job is 100 % remote.

Tried the service for a month and from the beginning it just would not work efficiently. Had tech work with me over 2hrs over the phone trying to troubleshoot to see what was causing the continuous buffering. When I contacted customer service to inform them that w I was suspending service due to being very disappointed with it I was told that I would have to pay 650+$ to stop service.

I was a HughesNet customer for 2 years only to fulfill the minimum time period for cancelling without a penalty. When I called Accounts Management and tried to cancel my service, they tried to bill me $85 for cancellation - at least I think that's what the broken-English speaking representative was saying. Service while I had it was very inconsistent, dropped frequently, and slow even with buying additional "data tokens" for faster bandwidth. I had the 10 GB/month basic plan but never saw the advertised 25 Mbps speeds - couldn't stream an HD movie. $536.97 for equipment and install and $59.99 monthly = about $2,000 for terrible internet. I'm very confident that HughesNet will go out of business very soon. I have Starlink now and am happy.

We live in a rural area with very limited options for Internet so we went with HughesNet. And so far the Wi-Fi has been terrible. On my phone I have one bar of reception and with one bar it works better than using the Wi-Fi. It is very disappointing with their service.

Crappies internet on the market!!!! And wi-fi!!! Will NEVER subscribe again, even if only thing available!!!! Do Not use HughesNet EVER!!! TOTAL ripoff!!! HughesNet should not be allowed to peddle this GARBAGE! RIP OFF.

I paid $120 a month for internet service that NEVER worked from the beginning. I couldn’t watch TV, couldn’t use my phone and my small critter cam froze for 20-25 seconds out of a minute. My payment date got drafted a day earlier each month in less than a year, my draft date went from the 29th to the 14th. I finally canceled my service because I’m not going to pay for service that I’m not receiving. They charged me 3 times after I canceled and never sent me a box to return the equipment. I disputed the charges with my credit card but they were still allowed to ILLEGALLY draft money from my card. What does it take to stop these people? Run far and fast from HughesNet, they are a COMPLETE RIP-OFF!!!

They promise you the moon with the fastest internet speeds around. For 2 months you can watch movies and play online games. After about 2 months, you can forget trying to download a 144p movie. You are not going to watch Youtube and if you plan on having a zoom meeting from home, you better go to the office and use their internet. Call customer service and they do the normal, unplug and plug back in, reset router or better yet, they tell you to use it during non-peak hours (1-4am).

I considered using their service due to being a rural area there are not many service providers in zip code 33030, their agent didn't tell you 2 years lock-in contract and early termination fee upfront, and after a month, the internet was soooo slow so I can't do any jobs, so I decide to cancel, now they lied to me I had 3 yrs contract and I have to pay $880 termination Fee. And after hours of arguing, we end up set to vocation mode with still paying $33.30/month for 6 months, then back to $80/month for the rest of the term which is 29 months, they treat you like an idiot, in total I will lose: $33.30x6+$80X30months=2599.80, for getting no service now, it is really a nightmare deal with such company. Is there anywhere we can sue this company, you can't just let them rob our money for doing nothing.

Unfortunately, I don't have any good news to share about Hughesnet. First, my online account that shows how much "fast" Internet that I've used this billing period doesn't work. Second, the "fast" Internet is not so fast. Third, hughesnet promised me a $300 VISA card in the ad I responded to, but I haven't seen or heard anything about it. And lastly, according to Dish TV, Hughesnet installed the satellite to close to my Dish satellite and now I have problems with my TV service. Now, Dish will only come look at it for $100. I only gave hughesnet 2 stars because they are SO MUCH BETTER THAN CENTURYLINK!!

Works well most of the time, slows down in the evening sometimes. The last few days, when I try to watch a movie, it get interrupted several times with excessive buffering, and finally stopping the movie altogether. Annoying to say the least.

3 lies too many. Bait you in and suck you down. I can't cancel. It will cost more than just waiting out the 2 year contract. Unless you're desperate for internet just don't. Satellite internet is not as good as fiber optic.

I received an e-mail instructing me to call a number to register. When I call, all I get is some message selling me a necklace so I can call for help. I was told I would get 25 MBPS all I get is 24, IF even that. I was also told that I had to use your Modem. I have my own modem, less than 2 months old. Someone there are doing a lot of lying. I am completely unsatisfied with your service and way of doing business. You are not holding to your part of the contract. So you have broken the contract with me.

New installation - we are not living there yet - where set-up - so far we do approve? Appears fast and once we are living there 24/7 - then we will know more - if it will support our everyday needs or farm business needs?

We had our satellite installed and afterwards could not get on WiFi. I called the company and spent 45min on the phone with a tech at Hughes Net and it did not get fixed. I requested a technician to come to our home and correct the WiFi setup and got no response. So far I am Very dissatisfied with the technical help we have gotten.

Even though we have Fiber Optic line a 1/2 mile from the house, we had to go with HughesNet, the system seems a tad sluggish, and drops from time to time. The installer was very knowledgeable and gave of lots of great information on the system and how to use it.

Called them today and talked with a tech man. He checked everything out pertaining to my service and fixed the problem. Hughes Net has courteous and helpful people. Their technicians are knowledgeable and very helpful. I would recommend hughes net to anyone looking for internet service.

Well, it appears that the first month our service was great. This month however in almost 2 days our service was almost used up even with nothing connected to it. I don't know if I'm keeping it or not. I really don't think this service is going to be a good suit for us.

I've never had satellite before but, should have done this years ago! Past landline issues with other broadband services have been horrible! Always having to reset all our devices was a pain in the **. Hughes Net has been flawless in reliability! I can finally relax and enjoy our service!

The service was exceptional. Tech was professional, polite and fast. He explained everything in a way that was easy to understand. The speeds were not as fast as we understood from the commercials on TV. We wish it could be faster. All in all, we were mostly satisfied.

I had a little bit of trouble with the internet but I called customer service got it all straightened out. Everything works great. I have not had a problem with it at all and not only that but they've sent me the paperwork so I can get my savings card.