Breezeline Reviews

Brian, the technician, arrived with all necessary components to update our modem-based tv-internet-phone system. He trained us how to use the new system and stayed until we could successfully use it all

The technician was great and very friendly and professional. He answered any question and went above and beyond at our visit. He explained everything in a way myself and my husband could understand and knew exactly what he was doing each step. I feel he needs a raise he took the time to let my husband call me while I was at work and explained to me everything over the phone and answered all my questions with no problem. He was downright great.

With the rising price of Comcast and for what you get I needed a change. I would like to have an office in Morgantown. However, everything is online and the agents have been attentive to our concerns and have helped us get through our troubles. I definitely would cut out Comcast and save your money.

Worst customer service on the phones ever. Worst response time ever. We were ten days without any internet or tv. We needed internet so a doctor could monitor my husband's breathing. Every time I called back they pushed out the service date. Three different tech came. First one said the problem was outside the house. Second two guys changed a fiber optic cable outside. Third tech spent 3 hours tracing the problem and found that the wire in the attic had been chewed through. He was the only one who knew what he was doing. First tech went in the attic and saw nothing. This was a big waste of time and effort for the third tech. I am disgusted.

The service that I have yesterday was excellent. The technician work very hard to leave everything working very good. And he explained how they will work. Is a very polite person. I wish all technicians in the company are the same as him.

The fastest internet I have ever had. Easy installation. TV picture is amazing and the list of channels comprehensive. The fiber cable is basically invisible and installed on the wall corners so that you cannot see it.

Kendall, our technician, was professional, attentive, determined, and most importantly, successful in resolving our downed internet issues! He was both efficient and thorough! Thank Kendall and Breezeline for your quick service and resolution of our problem!

I called at 1:45 pm the day before Thanksgiving because our bandwidth had not been adequate in the basement or would drop as we walked upstairs. The service person was here within the hour. He waited for me to return home, upgraded the equipment, explained how to monitor it, and complimented my daughter on her piano rendition of The Grinch. It will be $5/mo. more for the additional extender/repeater. My husband is very happy with the improved service.

My condo assoc switched from Infinity to Breezeline last year. Ever since the switch I have had to have a Breezeline tech out to my house over 8 times. Pictures freezing up.. No tv service… Bad box etc. The best was today 2 days before Thanksgiving. I’m having a load of people over for dinner Thursday. My Internet and therefore all 5 of my TV’s are done. I call Breezeline nothing they can fix on the phone and next available appt is next Wednesday. This company is terrible. In NY I had Verizon. They were the best. Infinity in Florida is much better than Breezeline.

Maria was very helpful. After an extremely long wait I was already frustrated but her easy attitude and calm demeanor put me at ease and help me take my payment. Thank me for being a loyal member and I think she even waived a fee. Which I was very grateful for. Thank you!!

They are quick to answer your problems and do it in a professional way and take time to help and stay online till the problem fixed and asks you is it working now after they are done. They just need to spread out to more areas.

After a few days of blotchy and unreliable internet connection, I was provided with a date and time for a personal tech to come out. Miguel (Angel) arrived early but called first to make sure it was ok for him to make the call, if I was available. I was delighted as it allowed me freedom to get the rest of my day's work done. He was a refreshing and unexpected surprise. Courteous, professional and extremely quick to resolve my issue providing information every step of the way. He provided exceptional "customer service" from start to finish. BRAVO! Thank you! AA

Great internet provider. Wonderful customer service. Internet service is fast and reliable. The app is easy to use and comprehensive. Excellent payment options. I’d recommend them to friends and family.

Had a wonderful experience with the customer service department. Helpful in getting my plan changed at a better price point. Getting to speak with somebody was much easier than other companies I had dealt with in the past.

Punctual and knew what he was doing. Resolve the issue in minutes. Taught me how to resolve the issue in the future. Also was patient with me and all my questions. Your company surprised me. I would have wanted a sooner date for service.

The technician was helpful and professional. He set everything up quickly and made sure we knew how everything worked. When he found an issue shortly after he left our house, he called and returned to fix the issue.

Best service and knowledge we have experienced since living in Miami. Would recommend Breezeline to everyone. On time and even fixed our intranet as our service wears slow. Great experience and will refer to all my friends.

Breezeline has great customer service that is fast and helpful. I no longer dread having to call in if/when I require any type of assistance! In the past I allowed problems to get worse because I dreaded calling in and speaking to a representative I could not always clearly understand, but that is no longer an issue.

The whole company seems staffed with the most awesome and helpful people - I had to reschedule less than 3 hours before my first attempt at installation was scheduled and was able to do that in less than 3 minutes, and it was only a few days later. The tech who came for the installation was knowledgeable and friendly - and AWESOME! My apartment is an OLD, converted house, but he handled all the crazy with skill and grace, without complaint and was even willing to move a few things and crawl under a desk I couldn't move (I'm disabled). Seriously everyone I've interacted with has been friendly, helpful and knowledgeable.

Fantastic product for a fantastic price, thank you, folks at Breezeline. You have truly made such a wonderful product so useful skip with quick internet speeds. I couldn't be happier with the connection I received.

So satisfied with tech. He was prompt, respectful, and professional. He cleaned up behind himself, which is something my hubby doesn't do. The work went without a hitch and then he was gone in a flash. Breezeline makes me feel really special.

My wifi went out on Thurs, could not get a new one till Monday, (too long). Missed all the weekend football...That service very unacceptable... I am hard of hearing and the foreign speaking service agents (call center) are impossible to understand...Get Americans, at least the technician side at the call center....If I had an option for Cable internet other than Breezeline, I'd be gone yesterday..

If I could give 0 stars I would. I had to switch to streaming cable boxes so watching TV now is based upon Breezeline's internet which is terrible. I've had 2 technicians already and a 3rd is coming this week. Now my cable gets pixilated and buffers. Also my wifi pod in my house has a poor or sometimes not connected status which is in an open area in my hallway. I even have a new modem but the internet is absolutely TERRIBLE! Probably gonna switch to T Mobile.

The technician knew his job and performed it well. It should have been a simple hookup but the cable to the house had been pulled down by a falling tree. He was able to fix the problem, fix the cable and get us hooked up. I would recommend Breezeline and Eugene (tech) to anyone who asks.

When the service is working it’s great. Unfortunately we have outages often. I pay good money for the service and when there is an outage you get no credit for it unless you call in and complain. I’ve been with them since the late 90’s when it’s was PennNet. A server ran out of a basement. I’ve watched them grow and enjoy the service when it’s working.

I’d like to commend Deshaun, the technician who came to set up our new internet service today. He did an outstanding job representing your company. From the moment he arrived, he was professional, courteous, and efficient. He ensured everything was installed correctly and worked perfectly before leaving. Deshaun patiently walked me through the setup process and answered all my questions. His dedication and excellent customer service truly left a great impression. Deshaun is a valuable asset to your team. Thank you for sending someone so skilled and professional!

After complaining of ongoing service issues a technician was scheduled at a convenient time for us within 2 days. A new modem was installed and technician was very thorough, knowledgeable, and pleasant to work with.

I had an issue with my cable boxes, Breezeline sent a technician to install two new wireless boxes and the technician was very nice and respectful. Everything was installed properly. The old boxes apparently stopped working and needed an upgrade to a wireless system. This system is better and neater.

The only service corporate Breezeline is good at is Lip Service. For this, I'd give them 5 stars +. The technicians that have made site visits have been excellent, but there's only so much they can do. Our entire neighborhood needs a renovation - on this all the technicians agree - but corporate Breezeline has done nothing but pay us lip service, and drag their feet. If you have viable alternatives to Breezeline, seek them out.

Haven't had any issues lately. Spectrum sucks! Had them for 1 week and changed back (it was Wow!) previously. When my bill went up, I called and had it reduced with no problem. I don't want a hassle of having to change. Just lower my bill.

One phone call to Breezeline started process. Visit scheduled quickly. Excellent technician. Problem resolved quickly. New equipment was provided and technician installed then made sure it was working properly.

This company needs to do some heavy restructuring with the customer service department. I work in human services and help participants with case management and financial coaching. We paid a client's item on collections, and the representative was not supportive and did not allow us to get a receipt. We decided to call back, hoping to reach another representative to get the receipt. We did get another representative and even she questioned why the previous representative wouldn't help us to get a receipt. Because it was a closed-out account, she had issues getting us the receipt. We received a case number but days later it was determined that we couldn't get a receipt sent to the client's updated email.

I have good wifi signal most of the time. Customer service could be better on phone. About half seem inexperienced. Breezeline should have veteran discounts and student discounts. This would boost our community involvement.

I lost internet service and Breezeline sent a technician right away. The problem was resolved very quickly thanks to Brian. He was courteous, friendly and very knowledgeable! I love that he wore shoe covers into my home. Breezeline has proven that service after the sale is as important to them as it is to their customers!

I will start with when you have an issue the people who answer to help are very polite and helpful. But when you have an issue for a tech to come to house, the worst. They called in and no one was home and my daughter was. Tech did not solve issue and when I called in on him I was told he was coming back. But never did. So sad.

Breezeline made my upgrade to wifi streaming a pleasurable success… from installation by a highly skilled tech to saving me money monthly. No complaints here, only praise… Keep up the good work. Thank you!

If it was possible to contact corporate to let them know how terrible it is to talk to a human that only reads off a card and doesn’t listen to what you say and all of them are from other countries I have Breezeline for 3-1/2 weeks internet plus stream box with no internet and the first tech here was only about talking about swingers and trying to walk thru my house and but besides that everyday I talk at least twice a day to get this fixed with both it lies. They say a tech was out and said how I have cameras and nobody here plus the connection at pole being neighbors in front of house have internet but they say up the road. Every time is a different reason and still no internet and to boot they say they will give me discount off bill and I say I haven’t had internet I should not be charged anything. This has to be the worst customer service ever.

Excellent service from our technician Ty. Great service, very friendly... We are very happy with Breezeline internet and cable. We would recommend Breezeline to everyone. All has gone great with no issues!!

I had never heard of Breezeline before moving into a community where they had package deals and I am in love! Great prices, great speeds, exceptional customer service; I could not recommend them more!

I found when I had a problem that the staff members went above and beyond to helping me. I found this to be truly professional in a time when it’s very hard to speak to a live person. I truly appreciate Breezeline by having such well trained individuals working for them.

Exceptional service, Mr. ** is a professional who knows his job and combines it with his kindness and makes his customer service special for anyone who needs to solve a problem, congratulations to the entire company.

Very pleased with my Cable Service. When prices go up, & I catch them trust me, I always can talk to someone who helps me bring it back down. As far as customer service- very professional, patient & kind. Serviceman- professional, patient, kind. Thank you!!! Very pleased!!!

The tech was able to solve my problem which the on- the- phone tech support was not able to do. I hope I can request this particular tech the next time I need help with my TV. This cable company is not cheap and you really need someone that know what they are doing if you experience a problem.

The tech who came to set up my service was an all around great person. He knew what was needed to be done, he did it correctly and kept me updated the entire time. He was great. Everything works perfectly.

BREEZELINE WIRELESS internet service amazing. No cables, voice activation on the TV. You can hook up your computers and your cell phone and your home phone. That's great. No wires. It's going through the house. Very happy with the service.

Breezeline is the absolute worst! Internet service just goes out randomly and they say it will be 4 hours before it’s fixed! I work from home and I have to use my phone hotspot because I can’t rely on my internet provider. This is ridiculous. Maybe you should start reimbursing customers for the time your service is down!

Tech came early, tested the system, found an issue, fixed it in minutes and then continued with the installation of my service. Was one of the best experiences I've had. Very nice young man. Have to say don't meet many like him anymore.

Thank You. I have never issue inside my house from Breezeline internet service. Within this four yrs, I got issue with coaxial cable broken from outside house and replace that was fixed the problem. Customer service from breezeline is very helpful. They know the problem right away from customer account details. Thank you all.

Very professional and excellent service. Technician was very helpful and knowledgeable, answered all questions and provided a detailed explanation for the process. I highly recommend Breezeline fiber optic internet service.

I had an appointment on Halloween and my technician was able to get everything set up and good to go early. I am pleased with my service and at an affordable price. I highly recommend the all around experience to everyone looking into Breezeline services.

Lately, if you have to call to a service company to talk to a real person, it is a long path with multiple steps thru automatic systems, so we were greatly surprised that we were able to do it almost immediately. And the customer service was excellent.

Worked with Amber for customer loyalty and she was great! This is the best customer service I’ve ever had from an internet company! Cannot wait until my contact with “another” company is done so I can switch my wireless to Breezeline as well!

Our condo association changed to Breezeline. The installation tech was friendly, professional, and informative, explaining how the new system and remote works. After 4 days of use I'm happy with no problems with the service.

This is the worst service I have ever received. If they weren't my only option I would have dropped them years ago. Loss of internet almost daily and 3-12 times daily frequently. Paying for 1 gig and consistently getting 0.03-150mbps. Waited all day for the tech who was late to show up and tell me a Maintenance crew was needed. For 3 days I was told a crew would be here to fix the line from the poll. I have spent over 5 hours in 1 week trying to escalate the issue and get a crew here to fix a line. Same answer as always and no results. Keep calling and hope for the best. I pity anyone who has to deal with this service. I've missed important work calls and work because of this. If they're you're only option do yourself a favor and go with Starlink. Absolute nightmare. I never write reviews but can't get ahold of anyone with authority. Pray you don't get stuck with Breezeline.

I had forgotten to pay previous bill. The agent was very good natured and helpful. Was a pleasure to work with. She helped me resolve my issue. Good experience. I have been with Breezeline for a very long time. No issues.

I am a most satisfied customer if Breezeline. What a wonderful break from other companies! Customer service is quick and easy. I had same technician today as first time years ago, and he was as courteous, professional, and helpful. Love Breezeline! They are a gentle breeze to come by! Most grateful customer, Myriam **.

From my first phone call to set up new service to the technician coming out to set things up, my experience was super easy. Emma took my order, explaining what I needed to know. Answered all of my questions. It felt like I was talking with a friend. It was only 2 days till Anthony, the technician promptly arrived and set everything up. Friendly, kind and helpful.

Had a little trouble with the phone app and seeing my bill as a brand new customer. First phone call to customer service I got Diana on the phone. What an awesome, fun and easy experience! She was the best! Funny, helpful, quick resolution, a cheerful voice and immediate fix to my "problem" - come to find out, I had downloade the wrong app! Hahaha! We both had a good laugh at my expense. But seriously, my first experience with Breezeling customer service was a positive one. Also I should mention that my home self-setup was extremely easy and stress free. Immediate internet connection. Sa far....So good Breezeline! ....And thanks to Diana once again! - I wish I could get her on the line every time! Hahaha. Cheers

The technician was professional, courteous, knowledgeable, and thorough. He provided excellent service and was patient in explaining to me how the system works. After 20 years with Comcast, I did not expect to find a replacement company with outstanding services.

Had a wonderful experience yesterday. The Breezeline agent was amazing. She was incredible and truly helped ease my worries, guiding me and my family through a challenging time. My 75-year-old uncle, who has cognitive challenges, was focused on getting his cable set up to keep watching his favorite shows. Moving him into our home has been an adjustment, especially for him, but yesterday, you all brought him happiness and calm. Thank you so much—it’s truly a blessing. The service was outstanding.

10/10 recommend! I had 3 technicians to install new internet service. They were friendly and polite, and patient with any questions I had. They were willing to work with me when it came to placing the equipment in an ideal spot in regards to where the wired connections would be and what not. They verified the service was set up correctly before they left and made sure to answer any questions I may have had. They were actually able to tap into a live connection from previous owners, so they were in and out in less than an hour. Awesome service!

For all the services from Breezeline I receive I get more than fair pricing. Anytime I need help with anything they are an easy online chat away, or a quick call. Besides my computer needs Breezeline landline is a nice extra (small priced) security for me. Along with my cell phone needs. Less channels.. hmm we will work with you. They say to me. Very good to hear during these hard times. They are Highly recommended as far as I say.

Excellent service, customer service is awesome. I have had Breezeline for two months and the service is awesome...no problems...I would give the service a 10/10. I Would recommend the service to my family and friends.

Setup was very easy, and my wifi is really fast. I feel like I got my money's worth, and on the plus side, I didn't have to do any extra work. They made sure I knew and understood everything before they left.

Every single day I lose my internet for hours at a time. I check with my neighbors each time to make sure it's not my equipment since I bought my own top of the line netgear equipment and they also have disconnects at the same times I do. I pay $150 a month for internet only that I can't use half of the day because of their crappy infrastructure. As far as customer service, good luck waiting on hold for hours. I have multiple screen shots of phone times from the 50+ times I've had to call in because my internet was out when I needed it for work and not a single one of them is less than an hour on hold!

Great service. 100% recommend. Good product. Internet very fast. From the appointment until the end of they care me step by step. It’s my first time with this company and I think will be for long time.

Very friendly, kind and understanding and took his time to explain all the details to me. I really enjoyed my conversation with him, he was very patient and even a little funny at times. I will most certainly recommend BREEZELINE to all my family and friends..

Technician was extremely fast, knowledgeable, professional and courteous. Best service around. Checked my service first, and problem was identified as issue with router. Router was replaced, service was immediately restored and 100% better

So far I am very happy, the technicians are easy to get along with and very knowledgeable, I would recommend Breezeline, they are the best in Cumberland so far, could not find it internet compared with Breezeline, that customer service was very helpful and knew exactly what I was looking for and helped me with my price range,

It was very easy to transfer my service. I was on the phone with a very pleasant service representative for about 15 minutes and she did change of address upgraded my service and scheduled a service technician for the next day. She was so nice that she apologized for not being able to schedule the tech for the same day. I was equally impressed with the tech who showed up a little early and had the job done in no time.

They are trying... and improving... yet still very expensive and much of their phone app etc does not work smoothly... Some folks can help you but it takes a while to get through to a Live person. We do not have time for nonsense in this world.

This was the best experience I’ve ever had with a digital install. Very knowledgeable and made sure I had a great connection for the internet. Spent time with me to use the remote and answer any questions I had.

Over 500 download speed with the mid grade plan, very reliable service and good customer service. I've seen negative reviews but I have had 0 issues. Even after Hurricane Helene they had put internet back up in half the time as projected.

Excellent customer service agents and quick response. Much faster and more efficient than Comcast. I needed to resolve login issue to my account and also required to waive a fee from billing. Agent understood and resolved quickly.

Great Improvement in customer service. Keep up the great job. Breezeline was a big disappointment 2 years ago. Since then, I’ve encountered many helpful customer service agents for as before they were just hateful. More training and meetings and data can weed out the terrible. 2 years later Breezeline has improved!

I cancelled my services in August with Breezeline and they have been taking money out of my account for the past 3 months due to autopay previously being set up on my account. Please do not use autopay with this company. I have been paying for two internet service providers and when calling to follow up with them and you can see that the service has not been used, they did not refund any of my money since this took place in AUGUST. Please be sure to check your accounts regularly to ensure this does not happen to you!! OVERPRICED AND LACKS INTEGRITY!!!! INTERNET outages frequently and not worth $120/month.

The first time I called in, I was connected to Kim and Customer Service. I had to contact her several times as I received more info because I was doing this for an older friend. Kim was very professional, friendly and easy to work with. The day of install technician Austin contacted me 15 minutes before he arrived. I met him and he took care of everything very professionally and also friendly.

Very good service, from the salesman to the technician to customer service, I wholeheartedly endorse Breezeline and will continue to do so, I also in the future will consider looking at what else this company has to offer. A+++ service!

Breezeline is mostly reliable internet where I live. My main issue is that when it comes to changing service, the website is always constantly saying "There was an error processing your request. Call our number". It's no coincidence that this error had been showing up for over a year, but every other part of the website, including the section for adding additional services always work. They want to make it difficult to change or cancel your service. Hopefully, Biden's new law which makes it so that companies offering a service must make it as easy to cancel as it is to sign up affects Breezeline and forces them to make things easier to downgrade or cancel if we decide we're paying too much for things we don't need.

Cut my working internet cable then said their cable wasn’t working and needed another tech to fix. 4 days without Internet and still no date for service. Awful company which should be avoided at all cost.

I have had to call Breezeline Customer Service in the past and I was really never dissatisfied; but on my last call, Alan was very attentive to my concern and worked options to find a resolution. Thank you Alan.

The tech sent to resolve our internet connection issue was prompt, efficient, and knowledgeable. I would hire him hands down if I owned a similar business. I appreciate and respect his profession. Hopefully he will continue to be available for any future issues.

The service was significantly cheaper than its competitors. The team was friendly, quick to respond, and set up my service the next day. The entire process was seamless, and I’m excited to be getting reliable internet at a fraction of the cost compared to other providers.

A line was cut doing yard work, and my internet went out. Within two hours, closer to an hour and a half, a tech had already come out and restored internet service. I thought this would have taken days. I am very grateful, Thank you for your time and help.

I really recommend this service. They are very good professionals and respond very quickly. Service like this is always highly appreciated. Keep working this way! Congrats!!!! We are very satisfied with Breezeline. Thank you!

Gary was the person I spoke on the phone with about my concerns. He was very helpful and very understanding with my situation. We resolved any issues we had and he told me that if there was any issues to just call back.

The technician who came to service my home was fantastic. Rob was quick, thorough and efficient with his service all while keeping my older dad entertained with conversation and company. He went above and beyond by not only installing the requested service of upgraded equipment, he checked my product quality. He check to be sure the internet was coming through at full consistent speed before providing the update. Found that it was not at his best, and fixed it. I do not want another technician to come on future assistance. He is the best. Have yet to have a problem.

From the starting, service booking to implementation everything went smoothly. We been accommodated with our request for the service date and then the coordination with the technician before his arrival. ur technician Michael did a great job . He replaced the old boxes with new ones and set up the new wifi.

Breezeline is appreciated very much, recommended to my neighbors and within days seen Breezeline service trucks and employees installing breezeline. And no complaints at all. One neighbor brought a box of chocolates, I'm pre-diabetic but the thought was nice.

For months I have been trying to get Breezeline to work reliably with the 1 GBPS internet at my house in Columbus, OH. I've never gotten anything close to that speed but the real issue is the internet constantly stalling all the time. Their technicians have been inside my house 3 times over the last few months and other ones outside twice looking at the post where the cable hooks up to. I've had three different modems/routers. The techs all say after doing a bunch of tests there is nothing wrong at my house or with the line and there is some "external" problem but whatever that is never actually gets fixed.

Breezeline made internet installation easy. The technician was on time and completed the installation quickly. Thank you for such great customer service. Good customer service is not always provided. Breezeline provided great service!!!

We had our system installed today. The Tech that installed was such a gentleman. He answered every question, installed our system, cleaned his little bit of mess up and took a few minutes to show us the APP we can use with our system. Even gave us some helpful tips. Well worth going with Breezeline.

The tech was knowledgeable, respectful, friendly, and worked fast. He called 20 mins before arriving and I also got an automated message about 30 mins prior. Everything about this company so far has been great, the opposite of all other high speed internet companies I've dealt with.

We love Breezeline. The best service ever. Very reliable. The customer service is very good. Speed is reliable. Autopay is a good value as well. We have been with them for almost 2 years now and have never had an extended outage for more than at most a couple of hours if that. And very very infrequently. The only small complaint which might be location related is my signal cuts in and out sometimes.

I have been a customer with them since they bought WOW cable. Total years 7 with this line coming in my house. I have set my modem and network up. Yesterday my signal dropped and customer service wanted to blame my router. I told them no it's the line coming in the house. After resetting everything and refreshing the signal behold there was still a problem. They sent a tech out who put a new splitter in my basement that I told them it is the line coming in the house dropping the signal. He left and 10 minutes later here I am again with no signal. I call again and they tell me there is an issue in the area. If they would listen to their customers this would have been fixed 8 hours ago but no. I have never had a problem or called this company from when they first installed the line to the house. They need to do better and not dismiss what customers tell them. I may be switching providers after this. You have one job that gives me a good signal to the house, and that's it.

Promotion is awesome, speed and service is reliable. Only issue I have is after the promotion for the 500mbps is over the actual price is very high well over a hundred dollars which to me is a bit steep.

We have been without of internet service since 9/26/24 and every day all they do is send a restoration time that’s 10 days out!!! They don’t communicate with you and don’t try to hurry up. The reason they’re like this is because they're the only provider In our areas but they suck!!! I do not recommend this company for internet, tv or phone service. They are horrible. If I can give the no stars I would.

RUN AWAY!!! Absolutely the worst service I have ever seen. We get no beeps when we have a voicemail on our landline. They insist it is my phone which is wrong!! It is the service provider. They are incompetent and rude. And useless. I would give them a zero if I could.

Wi-fi is terribly slow and gets worse as time goes on. I would go elsewhere if there were other options in my area. There have been times where my streaming service will freeze all day and there is nothing they can do for you.

My development switched to Breezeline in April 2024. So far this company has greatly exceeded all my expectations! Having never heard of them before we were all very leery about changing from Xfinity. The installation of my entire development went incredibly smooth. Appointments for individual home installation was mutually agreed upon. After the development was wired, the installers visited my home and had me select the locations I desired for the equipment. The gentlemen were pleasant, professional and very patient in explaining the functions of service. My internet, television and streaming are perfect. The one time I needed assistance at 9:30 pm, I got a real live human who assisted me until everything was restored. I am extremely happy with Breezeline, and my neighbors are too!

Breezeline customer service sucks!! They give you an appointment to come out and then they reschedule it but they don't inform you of that. So you sit on your ** all day waiting for them!!!!! Plus their prices keep going up!!

It's exhausting to feel like you have to fight to get what you pay for each month, but that seems to be the theme of my relationship since Breezeline took over Atlantic Broadband. I pay for their 500 download/50 upload internet. As you can see from the screenshot (of which I have many) what I have is a joke. One day, (like today's screenshot) is worse than dial up from the late 90s. Next day it's 200-300/45, next day 30/40. It's like they pull out bingo balls and say, this is what you get today.

This is the worst cable company I've ever had in my entire life. I've had Comcast in the past. Well I guess it's what Xfinity now. I have Breezeline in Pennsylvania and I have Mediacom in Delaware. Both companies run a monopoly in the areas that I live in! I have went weeks without internet or cable and they sent people on multiple occasions, never got new equipment that I was promised and never got the service that I was paying for! Additionally every time they shut your cable and internet down they claim it's for maintenance. They do it in the middle of the night. There is nobody higher up that you can speak to and there's no guarantee of when it will return back on! He's alleged maintenance claims I feel crap because again I Won't Wait without cable or Internet. This is pathetic. Every time you turn around you're my bill is going up and up and up and up and up and I'm not getting any more channels. I'm actually getting less channels.

My service started with Atlantic Broad Band and Breezeline took control of the company. I moved after 7 years with my internet service. I hired internet service, but the building administration had an agreement for cable and a dvr box was there when I moved. I returned my internet modem and I left the dvr box in the apartment because I found that box when I moved there and that box is responsible the owner and the building administration. Is 2 different services and I did my part in regards to the service I was responsible to pay and returned my modem. But they wanted to make me responsible for a service I never asked or I was paying for, and is responsible the condominium administration. I would not recommend this carrier.

Recently, it just lags, and lags, and lags, it's bad, it was great for the first month or or two, but now, it's lagging every few minutes. I've tried restarting it, and my devices. It doesn't work, it just keeps crashing, and lagging really bad. As a content creator, I do not recommend this wifi. During streams it will crash, or lag you out of a game, and that is just not content people want to see.

These people are the scum of scum. I was out of internet for 6 days. They could not get a tech out to me until 6 days. Then they only want to comp me 20$ for the 6 days. They are charging me 120$ a month for just wifi. Then 2 days later my internet goes back out and I have to wait 3 more days for another tech with no money taken off!!! Do not use these people. This is a god's honest review!!! Scum!

They are Screwing the town of Wolfeboro NH. $250 a month for basic cable and internet. I do not know who is getting a kickback in the Town of Wolfeboro. Every town around us is a $120 a month. No other cable company is allowed to do cable in the town of Wolfeboro.

Absolutely horrible, worst internet company you can go with, constant outages all the time but they sure take your money, good luck with them. I have the top package and it’s so very unreliable. Don’t do it.

Nothing but problems from the beginning!! Then when we canceled and sent their equipment back. They sent us a bill to notify us that they never received equipment. Are you kidding me!! Finally gave up and paid the $90 equipment fee and made sure that my bill was 0 balance. Here we are 9months later and they sent me another bill for $10.36. If you like getting ripped off, having crappie internet, and customer service (Wendy) then this is the company for you!!!

I wanted to change autopay to a different account. But I can not sign onto my account. After 2 hours on hold and being transferred I was told I have to use the Google browser not firefox or bing or brave to sign on. I will be changing providers but expect to have trouble canceling the account. They really....

Breezeline had an advertised deal seeing that you could get internet service for $59.99 for 2 years and they wouldn't increase your rate. So we signed up for that and 6 months later they're attempting to take $140 out of our account. When we called they stated that the two years was only for the equipment. I have emails proving that is not in fact what the deal was and they refuse to do anything about it, despite the emails we saved from our activation. Worst cable experience ever.

Their line runs on 3000 ft of my property and I will do everything in my power to keep them off of it if they have a problem. I spent 2 weeks getting the runaround on my cables being out and all I could talk to was a computer. I’m going to Satalite or Verizon and they WILL not set foot on my property again.

I have not had tv or internet for 7 days. Have wasted HOURS with webchats and customer service. Technicians came over 3 days ago and upgraded our equipment. They couldn’t get it to work. Said they had to do something outside and would be working the next day. Two days later still not working and no one available to help. Made another appointment for 3 days from now. Not acceptable.

Before Breezeline bought out Atlantic Broadband I got 250MB internet service for $49 / month. Over the last ~2 years they've reduced the 250MB plan to 200MB and the price has nearly doubled. They also started charging me ~$18 in additional fees they call a " High-speed Network Recovery Fee". When I called to ask about this they just told me I had to pay it. According to highspeedoptions.com this type of fee is typically $1. There are no other options in my area (we have almost no cell coverage) so it's either get gouged by breezeline or have no internet or TV.

Very bad. This company deserves sued and doing it just cause can or if just so happens either way. Their uphold in our area to act weird and deserve punished and blamed and the ai reps or reps behind it. They cheated my service, faked way, pretending I owe them too/to ways sideways wrong. Weird reps faking mixed without ACP and it wasn't about ACP they faked as also mixed with whomever. This company deserves destroyed asap and linked to whom should destroy them to destroy them.

Breezeline is a rip off. The fact that they charge $160 just for internet when I could get a package deal with internet l, cable and phone for the same price with Xfinity or Verizon is a total ripoff. They can get away with it due to fact that in this part of Cumberland, MD that’s the only provider service available. I wish Xfinity and Verizon could expand to all parts of Cumberland.

I absolutely hate this internet. I have had nothing but issues with packet loss. I have had multiple techs out checking in my house for the issue. It's not inside my home. The issue is at the pole that is outside my home. I had one tech tell me that all they keep doing is putting a "bandaid" on the issue instead of correctly fixing the problem! I lost a WFH job due to this horrible internet. I have dealt with supervisor after supervisor. I even went as far as purchasing my own equipment that worked with their service. So I know it isn't my stuff.

I Contacted Breeze line For Help On Removing My Son's Name From The Account And To Restore Me As The Primary Because The ACP Program Ended In April 2024. Agent Julie Refused To Grant My Request Until The Bill Was Current. She Was Dismissive. No Etiquette. So I Requested To Speak To Julie's Supervisor. No Response So I Requested To File a Grievance For Unethical Business Practices. She Refused My Rights as a Consumer/Long Time Customer. Bottom Line I Was Offended By Sarcasm and Her And Co worker's Accusations Of Illegal Activity and Gaslighting.

Breezeline was okay for the last couple of years but over the last few months they have had outrages almost every day with short disconnects 4-5 times a day with no explanation when you call customer service.

Got a special in the mail from Breezeline. Service 49.00 a month for 1 year in November 2023, with tax 53.33 due in December, after that the bill went to 85.00 or more. Complete Fraud, do not ever in your life get Breezeline.

This is by far the worst customer service I have ever experienced. To be clear the field service people are great. But god help you if you need to call for service for repair. I’m not talking the drop or in-house but major trunk line and pole work on our property that they own the line. Long story short. I finally had to contact and file an FCC complaint which resolved the issue in under 24 hrs, thanks to FCC. Anyone can file online. Thank you, FCC.

After 11 years of declining service and rising monthly bills finally canceled the service. Absolutely horrible company to deal with. Sadly they're the only available provider in my area. Been using my mobile device as a hot spot and it's more reliable than the hardline service they provide. I hope at some point this company goes out of business. To top everything off they stole $105.00 dollars that they refuse to refund.

This was the only place for me to get internet in my area. The internet would constantly go down and then back up. If you're trying to watch a movie streaming it would freeze all the time because of the internet. For the price I was paying for the top speed was crazy considering it did not work well. I canceled over a month ago now with a credit that was supposed to be mailed to but have not received anything. I sent back all the equipment after I canceled. I called today and was told it would take 4 to 6 weeks for my credit to be mailed to me, well it's already been over 4 weeks and still noting. DO NOT DEAL WITH COMPANY, INTERNET IS NO GOOD AND PRICE IS HIGH PLUS STILL NO CREDIT REFUNDED AFTER A LITTLE OVER 4 WEEKS.

Absolutely ridiculous, I have to reset my internet multiple times DAILY!!! Continuous internet problems even when wifi is connected. Prices are exceptionally absurd especially for such garbage service! Get your ** together Breezeline.

The absolute worst ISP I've ever had to deal with. Internet cutting on and off randomly for over 2 months. Over 30 calls to Breezeline support and 10+ technicians to my home and the issues were never fixed. Even with 1 gig internet I experience very bad lag while gaming. More than half the people you speak with have no idea what's going on and are rude over the phone. Just all around bad business, explains why they aren't BBB accredited. On top of that they price gouge. Don't even expect half the speeds you pay for. Beyond glad to be switching to T Mobile this week. There's a reason you've never heard of breezeline before, don't make the mistake I did.

I am writing to you on behalf of Premier Cars regarding an order placed with Mr. Thomas **. Since signing the contract with Mr. **, we have encountered significant difficulties in communication. Despite numerous attempts via email and phone calls since March 6th, Mr. ** has not responded to any of our inquiries regarding the status of our order. This lack of communication has caused us great concern and has led us to question the legitimacy of our dealings with Breezeline.

In short, I have had very slow internet (7 Mbps download) for two months, and my WiFi has been totally out for one week now. No exaggeration, I called tech services on the phone eight times, talked to advanced tech services twice, techs came out to my house four times. All these people do is based off of a computer script. I rebooted my gateway at least ten times and factory reset four times. To no avail. I am a senior citizen with all kinds of apps that help me. I can't even order my prescriptions. I can not access them for a week now. I rely on internet access for essential apps. Thanks to Breezeline they don't seem to be too concerned. On top of all this I've being charged for no internet service too! I would not recommend Breezeline to anyone.

We have no choice in this area for cable and they take advantage of the situation. Often dish services experience service problems due to trees, elevation, and such interfering with the signal. We get monthly cost increases with no service increase. The billing statement actually tells you how much more you are paying this month compared to last month--talk about rubbing salt in the wound! There are Often signal interruptions and strange messages sent to you about not having access to a channel that you watch every day. Although the company wants you to auto pay online, ironically there are frequent problems with "the server." This is my most recent payment confirmation--- "You are scheduling a payment of __ to be submitted on Dec 30, 1969 using Credit/Debit Card __. 1969 ???? and equally confusing, is that we are in mid January, NOT December, so they can't get the calendar to work.

Breezeline (formerly Atlantic Broadband) overcharged for low-speed broadband internet with horrific service, quality, and value. This company provides poor customer service and regular outages with no service or communication. They constantly increase my monthly fees. I reached out to customer service to address my concern; I was advised payments are one month ahead. I paid off the account before the next billing cycle. After I was told that payments were one month ahead now, they wanted to charge me for the next month when the service was no longer active. I was on hold for several hours waiting to talk to a manager who then told me to pay the non-service fees to avoid the penalty on my credit. This company is horrible. STAY AWAY.

Monthly fees keep going up. Use anyone else than Breezeline.

We have Breezeline with zero option of another company here. My bill keeps going up month to month an extra charge here and another there. The internet is shotty, the cable pixelates constantly. We have called so many times and dealt with months of people in our home replacing things just to find out their outside pole boxes can’t handle the cold in the winter. So now every winter I have to spend months fighting with customer service to get a tech here to fix the outside box, no one that works there understands English at all. And unlike other companies when you call to try and lower the bill even sign a new contract with them they refuse. They don’t care because they know we have no other options for internet. We are so rural I can’t even get T-Mobile at my home, this shouldn’t be allowed. We should have options.

Breezeline should be required to reduce the monthly cost of their subscription until the company improves their capacity to support Internet users. I was receiving reliable service from Atlantic Broadband. Breezeline is hiding behind AI Customer Service lines. My Holiday wish is a Boycott.

You can watch any movie or TV program without multiple interruptions of video loading. Very poor internet and streaming performance. I will be changing my provider soon. Right in the middle of a movie or regular cable it is constantly stopping and freezing the TV.

I went on their website to see if their services were in my area. I had to enter my address to confirm service area, but did not opt into any services. A representative popped up at my house at 730pm and I was upset because I never hit submit or anything to solicit a visit. I should be able to search online without recourse of a visit not requested. I understand this gentleman is doing the job that pays him. But this company structure, you NEED to put a disclaimer on your website that adding your address to confirm service area will result in a visit.

I've been with Breezeline for 12 years. (They were Atlantic Broadband until fairly recently.) Throughout this time I have had several outages and problems that the company *refuses* to address. As someone who works in I.T. I'd like to think I have a reasonable grasp on technology. For -months- our service failed constantly and I kept calling in to their support telling us the problem is that we aren't on DOCSIS 3 yet and the region's CMTS was saturated. I'd press about when they would be upgrading us, get no answer and be left paying full price for service that constantly dropped out and didn't perform to spec. (That convenient "Up to" language in ads doing heavy lifting for Breezeline, but even if I *did* get the advertised bandwidth, the jitter/ping/packet loss was insanely sporadic.)

Since October there have been six outages in my area. Trying to contact customer service is beyond frustrating. Each time we spend about 10 minutes to talk to a person whose English is not their native language. The calls last 30 to 60 minutes and problem not rectified. They only offer a six dollar credit for your time and trouble

Worst customer service ever. Any issue you have is met with hours of being shuffled from person to person and sitting on hold 50 minutes and then they disconnect the call. I don’t recommend it to anyone.

Worst customer service ever. Any issue you have is met with hours of being shuffled from person to person and sitting on hold while they 'fix the issue'. Bill was either not charged enough or overcharged every month but no matter how many agents you talk to they can't explain or understand the problem. I disconnected at the phone 2 months ago and am still being billed and told I have an active account because I hung up on the retention agent.

This has to be one of the worst companies to deal with. Slow internet at any price. Price fluctuates more than the stock market. Only reason I use them is there is no other service provider in my area. I wish I did not use them. Horrible company to use and deal with. Bad internet service, bad pricing. Avoid if possible.

We have Breezeline in our home for internet and tv. The modem reboots 5 - 10 x per day on average. We call and the automated service will not transfer you to a human being for a long while. Finally, when we do get someone then we go through the same steps over and over, the ones that did not repair the service from all the previous times. I am very upset because we need the internet as it is part of our business to use it. Today I called and after the exhausting 10 minute discussion with the robot, I got to an agent who simply hung up. Nice company, zero trust, zero service, terrible system.

I didn’t have a terrible experience with their internet service. However, the customer service is terrible. I will spend a bit more money in the future for a company that has a more seamless customer service experience.

I am writing to share my deeply disappointing experience with BreezeLine, a supposed internet service provider in Miami. My hopes were high when I subscribed to their service, enticed by their promise of delivering a blazing fast 500 Mbps connection. However, what I received was nothing short of a nightmare. From the moment I signed up, it became evident that BreezeLine’s commitment to customer satisfaction was nothing more than empty words. Despite paying for their premium 500 Mbps package, I consistently struggled to achieve even half of that speed. The most they managed to deliver was a measly 300 Mbps, leaving me frustrated and underserved.

Worst Internet provider I EVER used, and I've used many companies in different states. I relocate pretty often and have to deal with internet set up every time. Breezline so far is the worst and I would use a different one if I had a choice, but it is a monopolist in North Miami area in an apartment complex where I live. Here is what I have to deal now on a daily basis: constant outages - cannot even open sites. Connection issues - people can't hear you on a zoom call as the upload speed here is a joke and drops every other second. Download is a nightmare - you start downloading a file and speed is good, but after 10 seconds it just stops - I have to redownload again and again until it finds a sweet spot. I have to admit that 10% of the time it works just as it is supposed to work, but the rest 90% of the time it makes you cry. Have to use my phone as a modem 50% of the time and even to write this review as breezline is out.

Junk. Do not waste your time or money, want to know why they haven't claimed their business here? Look at the ratings, I'd be embarrassed too. I wouldn't claim it either guys. Just ignore the problem and it will go away, that's their motto. Fraud

I keep seeing all of these horrible reviews about Breezeline and honestly I don’t understand! They are a very nice internet provider. Always helpful and I don’t usually have outages. If you do, they will help! If you cannot afford service, they have affordable options for you. You just have to contact them and they are happy to help.

The internet service from this company has been pretty shaky. Sometimes it's super slow or just doesn't work, and I've had to call them for help. And get this – they suddenly jacked up my internet bill, claiming the promo was over. Wait, so now I'm stuck with double the bill? It's like they pulled a fast one on me, and it's really frustrating. Feels like they care more about money than us, their customers. Dealing with them is starting to feel more like a run-in with the mafia than a regular internet company. Super disappointed!

Horrible service, super expensive service and bad!!!, They give you an offer for the first months and after that they charge you 10 times more. My monthly bill more than 100%!! We don't have alternatives in this area, it seems they are a mafia don't getting other companies to compete. Hopefully this company will be out from our lives soon!!!

Have had BREEZELINE for a while. Would go out when it wanted then I come home to No TV or internet. Call them. They say because I owe 504 dollars. I asked how is that. Was told promotions ended it. My bill had gone up. What? Without notice went up over 70 dollars.

Breezeline changed their name from Atlantic Broadband. I had been a customer with Atlantic Broadband for at least 10 years with little to no issues. With the name change, I have had several issues with service. The internet service is erratic and not stable. When connected, which is maybe 65% of the time when I use the internet, the connection is fast. But, the company charges premium prices (at least 27% higher than other services that are more reliable and just as fast). The cost and service are not a good value. However, this is the only significant internet provider in the region, which does not allow for more competitive services. I don't recommend using this internet service provider. I do hope they make a change in their service offerings to make significant improvements and consider adjusting their pricing to a more fair value - now and in the future.

I have been a loyal customer for 7 years. Paid my bill before the due date and cancelled service halfway through the month and returned their equipment. Chatted with a representative and asked why I haven't received a refund. I got, "I'm sorry but I'm not sure." Was given the retention department number to call but got a robot. Called again and pressed 0 to get to a real person which in turn told me that I was not getting a refund although I cancelled half through the month. So instead of a refund I still have a balance of $4.68. WTF! Really? Thieves!!

I canceled my service before I even had it installed. Could not get someone from their company on the phone. I had to go through a 3rd party to get it scheduled and I never got any communication from them on the install or anything. So I reached out on their chat online since no one answers the phone and she gave me a completely different install date than I was told so good thing I didn’t schedule the cancellation of my other service because I work from home and need internet. I told them I need my account info because no one has given it to me and she said she couldn’t provide it to me and told me to call. I told her I have called many times and no one answers and when it tells me to leave my name and number to get a call back no one ever calls. Told her to just cancel the installation because they feel like trouble.

This cable television provider censors information distribution networks like Newsmax for political reasons. This is an affront to the public and not in keeping with the freedom of of Constitution. Boycott this company.

Breezeline constantly offers a $19.99 home internet package, but once said and done it’s around $140.00. Plus they have constant outages and customer service is non existent. Stay away from them. Two tin cans and a string are more reliable. The state and county should look into their fraud. Northumberland County, Virginia.

Been almost a month of crap upload speeds. I work from home and have barely been able to work. I had a tech... He sent a line tech that SUPPOSEDLY came then waited another whole week for a tech that said the same thing .. I need a line tech... Well they were supposed to come today... Didn't. I'm so close to being fired it's ridiculous. Customer service is a joke and they continue to blame the 3rd party tech service for me having to constantly wait..... Then get your own tech service?

We just had the Breezeline Fiber installed in our building and I can tell you the internet is very fast. I have only been using them for a few months but the internet and TV has been great and has a ton of options. I love having all of my apps, tv and recordings in one place. I was a little skeptical at first because of the user reviews but they mostly seem like out of state and not in Florida. Overall so far very impressed. Hope it stays that way.

Definitely one of the worst internet companies I have ever contracted. Definitely. If there was another option on the beach, I would leave. If anyone knows of any other company, please let me know. I think Atlantic Broadband can only be compared to Etecsa, the telephone company of the Cuban dictatorship. I have never used the latter, but I am sure they are as bad as Atlantic. You call customer service and they tell you that the waiting time to talk to a technician is 175 hours???. Really???? Well my internet just went out. I pay per month, but the service is terrible. They should not charge so much when it sucks so much.

Horrible customer service! I'm waiting for a technician that is 1.75 hrs late. I called to find out when he will arrive, and the wait time to get my call answered was estimated at 47 minutes. I chose the automatic call back option and once the customer service rep called back, my call was disconnected and he did not call back! I never got an answer about whether the technician is coming or not. I had to make a 2-hr drive across the state to make it here for this technician and told the scheduler this in advance, the dispatcher before I left in the car, and the customer service rep just now, and they don't care at all. Terrible customer service!!! Stay away from this company if you can!

The worst experience possible. No internet since Friday. When I called them, I was told that someone will come and fix it on May 28th, which was a week from the moment I called. Then I requested an emergency appointment, as I work remotely, and they promised to send someone over the next day. Never happened. Terrible! Don't even think of switching over to Breezeline - ever!

The service itself is spotty and very overpriced but they only provide service in areas with little competition. The real problem is customer service. They removed all email addresses to contact them from their website. Be ready to hold over an hour when you call and if you want to cancel, they'll say they have to transfer you and then they'll just disconnect you. I sent legal notices of cancelation along with payments and they ignored that too.

I had been a customer of Atlantic Broadband for years. They now call themselves Breezeline. So many times my internet would slow down and just stop working. Multiple power outages on their end. So many times throughout the years I have called their customer service for help just to be put on hold for long periods of time. Many times the wait to talk with customer service I would be on hold for 45 minutes to over an hour. They have a recording that asks if you want to leave your phone number for a call back because of their wait times. Tried that and was called back a day later. Like thanks for your concern, glad to see I am so important to you that it takes a day to call me back.

if you still have the choice to get any other service, do. They've monopolized all of miami and simply refuse to provide good service at reasonable prices. You will end up paying well over 100 dollars for internet that has outages entirely too often. Their customer service waits are STUPID long and with the new rebranding (because the name Atlantic has such a bad reputation in south florida) they have made it EVEN harder to return equipment, get in touch with someone when you need help, pay a bill etc. Spread the word to anyone who has a choice to use another service so we can kill this monopoly. If you want fast and cheap 5g internet, tmobile is offering a service for 50 a month and they have fast, reliable and accessible customer service. They also include the eqpt rental fee in the 50 unlike Breezeline (atlantic). NOT TO MENTION, the service was spotty even in my 700 sq ft apt. This company is awful, spread the word.

I have Atlantic Broadband, excuse me Breezeline. They changed their name, in part, to elevate, "the customer experience through enhanced customer care options." I guess my average wait time is better than others (about 45 minutes) - still pretty abysmal. Every now and then I do get a good representative, but most of the time they come across as not really caring. And why would they when we have no other viable option for internet service? On this most recent occasion, all ATL BB customers on our street lost their cable (phone, internet, TV) services, but we have to wait FIVE DAYS for a technician to make necessary repairs. This is their supposed improved customer service? I wish I could give them zero stars in this review. This customer is going to leave as soon as Xfinity is available in our area.

After years of bad customer services, random outages this is the nail on their coffin. They gave in to the liberal cancel culture and the Socialists to be and dropped Newsmax from their line up. Well, we will do on our end our part too. We run a business that employs several families. My household along with those that comprises my family, friends and relatives plus all my employees and their families and relatives are dropping Atlantic Broadband Internet provider all at once. We have started streaming from other providers. We will make our conservative voices loud, make no mistake, we have the resources.

I have had this internet service since May 2021. I am actually waiting a "Call Back" 2 1/2 hours! I can not use many of my services because the installer did not give me ABB email so I am supposed to sign in to watch PBS etc but can not. I never can get through to customer service. Is One person representative all they have, I don't know but it is extremely frustrating.

TWO hours spent on the phone and online trying to cancel an appt. The problem is still not resolved which means I spent another hour waiting for a callback to resolve the problem. My 91 YO is paying nearly $300 a month for NO premium channels and horrible service. Even worse is that she relies on closed captioned devices that require internet connectivity, which she loses at least 2-3 times a week. Horrible for anyone, especially the elderly or hearing impaired.

Like almost every other reviewer, I have experienced continuous and consistent loss of service (up to 4 times weekly); horrendous customer service (expect to wait an hour or more per call); and a dramatic increase in service costs (+$61.) over the course of 6-months. By far the worst internet provider I have EVER experienced. Like most others here, they have a monopoly in my town as well. They are acutely aware of this fact and act accordingly. They treat their customers like they truly do not matter.

I experienced an 80 minute phone wait for equipment replacement due to failure. The power unit for my cable box has failed and is very hot. The phone is answered by a recording with multiple choices which do not include equipment replacement or equipment failure. I am looking for an alternative TV and Internet provider.

The worst internet company I've had the displeasure of working with. They have long wait times to reach a customer service representative and they don't all give you the proper information. It's cheaper to have your own router and use autopay but be carefully; always check your bill. If you have service issues and you don't have their router, you're on your own. If the signal needs to be bumped up, don't hold your breath for them to come out, you'll probably pass out first. If you're in St. Mary's County MD, they have monopolized the area and only some towns have great coverage. The prices are outrageous at after 6 months. If you want to switch speeds, make sure it's after your did months or your promotional offer will be terminated the day you request a change.

On the phone with a rep of the company and after 20mins of waiting, was able to speak to an individual about the issue. He primarily focused on that the issue was modem-related. I had already reset the modem prior, yet he persisted. Rather than resolve the issue, he wanted to be my therapist and told me to calm down. Note that in the history, this issue has occurred just about a dozen times in Q2. Very unacceptable already. He avoided solving the issue and I asked to speak to a supervisor. Twenty minutes later, he comes back and mumbles a few words then automatically hangs up the phone. When the actual hell is this acceptable? I called back again to speak to another person and they put me on an instant disconnection when calling. This company needs to be investigated and most of their people fired for this service.

Been with ABB since 2017. One year after, new customer discount was removed. For the first few years, service was somewhat reliable though speeds were rarely what I was paying for. Called customer support to alter speeds at a lower rate. Speeds then became more reliable and rarely suffered an outage. Moved to a newer building, same zip code, in '21. Unfortunately, dealt with many conflicting statements from other customer reps regarding speed, payment, service, and even my location was recorded incorrectly. After nearly a half dozen back and forth calls, I finally spoke to a woman named Chris, who was able to resolve all of my issues, as well as a proper service speed and price. She was amazingly patient and polite. Atlantic Broadband never contacted me after for a review, so I am leaving one here in the hopes that someone will see it.

7 1/2 years since no one else provided service in my area without a phone. Paid years and rented all modems from ABB. Hours hours on hold to try to get through. Tech support is a joke. Modems are faulty and they know it. Plug and unplug modems multi times a day. 3 modems none work and internet (if you have any) is slow on highest package. Technician came out and checked wiring. Said it was modem again. After he left the NEW MODEM didn’t work (back to plug and unplug). ABB office is right down the street from my house. Goodbye finally!!!! Better cell companies offering WAY higher internet for a fraction of the cost. Someone needs to investigate this company please!??

Do not use this company for your internet service. They are a corporate giant, who gobbles up your local internet service provider, then they do nothing to increase their own customer service department personnel. Do the math, if you add 2 million new customers to your revenue stream, you are going to need to hire more customer service personnel. But that would cut into the company's profit, and the new CEO wouldn't look as good, and would have to buy a yacht that is 50 feet smaller than the other guy's yacht. They bought my local company, then they cut off my auto-pays without notifying me, then they cut off my internet. Great retention plan AB!

Ever since I got my Internet and TV service with Atlantic Broadband (unfortunately the only available company at Aiken, SC), first at a rental condominium then now an apartment -- it has been a very horrible experience: unreliable technicians, ridiculous customer service (no matter how simple your problem is, technical or anything - your waiting time on the phone is at least 45 minutes. Now I have technical issues at my apartment and I have been on hold for 1 hr and 15 minutes, and still counting believe-it-or-not) --- everything is real pain. I wish I have another choice. Believe-it-or-not, this is the apartment complex's choice as well, so I am a captive hostage (no other choice). Experience with this company is like living at third world countries, I thought I'm in America. This is beyond 'ridiculous'. There might be only one person on duty at their Customer Service in the entire USA. Very frustrating!!! Shame! Shame! Shame!

I used them for internet on our boat. It's seasonal usage since we are in New England and the boat gets put away for the winter. I tried to contact them to put us on seasonal hold for the winter but after trying 10 or so times and being on hold for over an hour I gave up. When they came looking for their money I asked the billing person if she could help me and she sent me back to the same number that nobody seems to answer. They manage to staff in the billing department but apparently the customer service department is not important. Well I guess I won't be using them next boating season. Hotspot for me next season.

I have called and called and called, each time waiting more than 90 minutes before hanging up completely frustrated and out of time to wait.

Worst Customer Service ever, you will wait online for more than 4 -5 Hours and they will not return calls nor emails and basically overcharge you more than $200.00 for services and they write tell lies for giving junk services.

I've been a "preferred" customer for 15 years, and it started out great, compared to AT&T. It has recently started increasing rates every year a lot (15-20%), with no improved services/features, their internet speeds are bad since increased COVID traffic, their tech help and customer service are WORTHLESS, and they never answer their phones anymore. After all these years, I asked to pay ONE bill 15 days late and they hounded me night and day and finally said they'd disconnect me even though I paid when I promised. I am 77 and it is my only connection to the outside world. They are an out of control monopoly now, and do not care how bad they are, because THEY DON'T HAVE TO!

I am outraged at the amount of time I waited for a customer service representative today. I was on hold for 2 hours and then Atlantic broadband cut me off then I was on hold for another 2 hours listening to the same Faith Hill song over and over and over. After 2 and a 1/2 hours I finally get connected to a flunky that was useless. Had no idea how to help me. I have a new remote they sent me and I was trying to program it per their instructions but it wouldn't work. I wanted help from ABB but they failed to resolve my issue. The rep could not help me. He said somebody would call me back within an hour. They didn't and I've been chatting with someone on Facebook and they respond every hour. They do not care about their paying customers. 4 hours on hold should NEVER happen. Only cable company available in our area but I'm dropping them.

When cable cost is more than a car payment. It's time to say bye-bye. Atlantic Broadband made it easy to cut the cord with them and switch to Verizon who charges me much less. You start out at a decent price but within six months, they start adding $10 or so dollars to your bill for one thing or another and you really don't mind, because really, where are you going to get cable television, they are a monopoly in this town. So your bill increases month by month until you're paying an astronomical amount until you can't afford it. Also, if you have a problem with your service with AB be prepared to wait at a minimum of 45 minutes. I never had a problem with their customer service like I see others talk about but the wait time, my Lord, that was awful.

Recently in my area there was an internet outage. Within a day or two everyone got back service but I did not. It took hours of being on hold, between my son and I, to get someone to talk to. My son, who is tech-savvy, told the rep that it was the modem that was the issue so they could just send a new one. They said a tech person will have to come out and gave me an appointment. This took a total of 6 days. When they came indeed it was the modem.

Their service is not as reliable as it needs to be. But because they are the only provider in my area, they really don’t care. Calling is just as frustrating because you’re on hold at least an hour before someone even answers your call.

It's been reasonably priced because they don't raise the cost constantly like some others. It's pretty reliable, outages are minimal. They do dumb things sometimes like accusing me of hacking and wrecking some company's computer system because whoever did it spoofed my IP address, but once I got a live person they straightened it out. Getting a live person is not the easiest thing to do either. Bad guys spoof people's IP addresses thousands of times an hour, and it's not right to tell me I have to fix the problem for them and threatening to shut off my internet access instead of them handling it. I don't think they have very many real system engineers for the size of the service areas they cover; most of their "technical" people are not very knowledgeable.

Great service and internet. They installed it wrong at first and it was going down a lot, now they have improved all and it works great. Good speed. Reliable, decent customer service, decent price. They should offer their services to all not just Condo Associations. They have a very good setup and use the highest and best technologies. The only issue is on their TV they need to allow you to download your own apps you want, not just use a few they put on.

The internet speed is lower than available in Surrounding towns. Their bandwidth acts throttled, service drops out often. Service drops out with router losing internet, WiFi from router is weak and spotty. Cable and voip remain up so it is solely internet. Service incompatible with VPN.

Atlantic Broadband is one of just 2 large internet providers in our area and the WiFi goes out multiple times daily. We can’t watch a full Hulu episode without unplugging the router, customer services “fix” for every problem. New customer price started at $39, jumped to $55 in 6 months and is now $85 18 months into service. Our local office is always closed and you have to wait at least 35 minutes on hold to speak to anyone on the 888 line. Other local ISP offers better packages but they can’t provide services in the “city” because they aren’t allowed to compete with ABB. I think that ABB is just afraid of being shown up by a smaller, local company. I would give 0 stars if possible.

The worst customer service, I have been on hold now for 3 hours, my apps on my TV are not working, was promised a call back and of course never came. Also, the voice on TV keeps repeating. I live in a villa and was told that we live to close to one another. I guess I am supposed to move my house. My association switched to American Broadband and I am sure they are sorry with their decision. I paid for Amazon Prime and now can't use it due to my apps not downloading!!!! They really need to be reported to the FCC.

My experience is not bad, is horrible. I have lived in the UK, Brazil and now in the US, in Miami (Bay Harbor Islands) and I can say it is the worst broadband ever. Latency/Speed is bad, service stability is not good at all. Worse, they don’t care about customers. Service is expensive and when it goes down, you try to call them and stay 20mins waiting without any response (It just happened again today). I wonder how people from Bay Harbor Islands can move forward in this situation...

It's always a billing issue with this company. Got an awesome rate when I first got their service. Then the increases come. Why is it I have to call in every year to get a lower rate for ok internet service. $122 for just internet is ridiculous. Then they say they can't do anything for me a loyal customer for so long. Not to mention being on hold for 30-45 minutes every time you call in. This company has by far the worst customer service I have ever dealt with. To top it all off after I canceled service for poor customer service I find out there are no other high speed internet service providers in my area to go with so I will wind up going back to them for internet. This doesn't seem right to me. It's like they have a monopoly on service in my area. Wish I had other options.

My TV had no signal for over TWO WEEKS and now, also my internet is down since Tuesday. Called several times and put on hold for 15-20 minutes until disconnected. Sent 4 emails, with NO ANSWER! Attempted the chat, with NO ANSWER! IS THIS CHAT ANOTHER SCAM OF YOURS? YOUR CUSTOMER SERVICE SUCKS!!!

This has to be my 4th time getting or at least trying to get a hold of Atlantic Broadband since July 24th when we moved into our home. NOW my Tivo is not working and on the channel guide all it says is "to be announced". I went through everything the so called tech on the phone and the tech on f.c. messenger. NO luck with any. Now mind you I was on hold for over a hour but other times it was almost 3 hours! SO sick of paying for a service and not getting it. And not being able to TALK to a person. Checking other cable providers and maybe a antenna. Just sick of the crap.

I was a Metrocast customer before Atlantic BB bought them, after +5 years I still have issues accessing additional services I pay for, e-mail, modem testing, having an AtlanticBB account #, the website gives minimal information and doesn't allow you to change/update your service. You have to call-in and deal with automated system that also restricts your options -- how about talk to a representative as an option! The only options I had until today was to pay my bill!! That leads me to think/know all they care about is the money! After 5yrs you would think they would have moved us over and corrected the issues!

First let me say that I can't complain about the cable signal or bandwidth or phone. But...getting tired of complaining about our bill. Last month, we were promised a verbally locked in rate of $148.31 for two years for basic package (we agreed to throttle down our internet since we dont stream videos, only have the epix movie channel that can have the same program on two of the four channels). If we decided to go elsewhere during this period, ABB said they would back bill us for each month of this package since this is a discounted package. So, next thing you know, the next bill we get is for 157.27.

I have been using ABB for years. They provide internet with high speeds and high promises, which are never met. Comparing with other reliable sources, multiple co-workers, etc. Their prices are never the same. I am paying $100 for 300mbps, co worker is getting their new 1g package for the same price. I am really tech savvy, and on multiple occasions I’ve noticed they throttle the internet speeds, you may pay for a package like I am, but get better speeds from a Verizon hotspot via cell phone. How pathetic. Then you call them, they whisper sweet nothings in your ear. Guarantee in three months you will be back on the phone waiting an hour just to be told “your internet is working right now sir”. IF YOU HAVE ANY OTHER OPTIONS, including probably dial up, GO WITH ANOTHER PROVIDER. This provider obviously has no care to provide real customer service, if so they wouldn’t have 2.3 stars....

We are bundled with ABB. We lost all service due to a storm on 7/6 at 8:15 pm. I called (25 minutes on hold) and was told it was a commercial box that cut service to many customers on the Eastern Shore of Maryland. No estimated time for repair. I called again Tuesday morning, 7/7 and was told my problem was more localized. They won’t provide service until Friday, 7/10. I work from home. In addition, I’ve lost my internet connection several times during important business meetings since I signed up with Atlantic Broadband in April. I could never recommend ABB. If you have a choice, go elsewhere.

Atlantic Broadband is like every other internet company out there. They promise an internet speed they can't deliver. I signed up for the Gigabit service thinking buying the highest price would resolve issues, it didnt. I have called 5 times in two weeks, after a half hour on hold I hung up. Today as of this second I am over an hour and a half!!!! I will not hang up today!!! Speeds are supposed to be around 1000mbps. I havent seen anything above 500 wired and 40mbps wireless!!!! I am going to be reaching out to local and NH state reps to see if they can organize some kind of lawsuit. We the People are being taken advantage of!!!

Make sure you know your modem and its speed before you call! They will tell you that the problems are because “your modem is not capable of their speed.” I checked my modem and it handles more than I was paying for!!! By 150mpbs more!!! I will spend another hour on hold again to tell them this. Lying, horrible company. If my area could get ANY other internet I would switch! Comcast hear our cries and please come to Smithfield!!!

Not very happy with Atlantic Broadband internet services! We honestly have had trouble with the internet dropping out several times a day since they took over. They have come out to our home at least 5 times to try to fix this issue. Replaced the modem but still is doing the same thing! Every time they come out they tell us it is fixed and it seems to work correctly for a couple of days then it goes right back to the same problem. Have had to call customer service several times and wait forever before speaking to someone. Then we are on the phone for like 2 hours only to be told again they will have to come out again to fix the problem. Very frustrated. Just want to have our services. We pay for every month work! And believe me it is highway robbery what they charge! Wish they had other choices to switch to because then they would have some competition and maybe things would change.

I was formerly a Metrocast customer, almost three years ago, and had my payments set up to withdraw directly from my bank account. I moved and transferred ownership of the account to my former roommate, who has been paying and using the service. In the intervening years, Metrocast became Atlantic Broadband. In March of this year, Atlantic Broadband stole $164 from me via direct withdrawal.

Atlantic Broadband has the worst customer service call center of any service provider. I can call anytime of day, any day of the week and be on hold for at LEAST 30 minutes. After 4 attempts over a 4 day period and a cumulative hold time of close to 2 hours, I finally spoke to t person. After 30 minutes trying to resolve my issue the representative scheduled a service call. I receive a confirmation via a text message for my appointment. I waited the scheduled 2 hour window and the service tech has not showed up. I called the customer service number to inquire when the tech will arrive. I am typing this review as I have been (and still am) on hold for 15 minutes and counting. I wish I had an alternative choice for TV service. All the top executives at Atlantic Broadband should be required to call their customer service number on a weekly basis and remain on the line until they speak to a person.