Breezeline Reviews

Breezeline just updated the hardware for their system. The tech Kirk did a fantastic job installing the new equipment and answering all my questions. My suggestion is that Breezeline should have provided a hardcopy sheet detailing how to navigate between apps in the new system.

There was a thunderstorm last week and the lights flickered for just a sec- never lost power. Yet for a week straight now the internet has crashed more times than I can count. We all depend on internet for work, socializing and entertainment so to lose something that has become an essential part of our daily lives (not to mention the astronomical fees we pay for it!) is beyond aggravating! HOW has it taken over 7 days for these people to find the problem and FIX IT?! It's not just my service....It's an entire town! Everyone I work with has been going through the same thing. Breezeline is awful and if I had any other choice I would choose someone else.

Technician was polite and professional. He explained what he was doing, as well as why.it was being done. He was quick to arrive and worked very efficiently. He readily answered any questions that we had about the service.

Great call. Help was quick and concise. The was help and courteous. He walked me through the set up process. Then he waited while I tested the new device. This phone is replacing my land line. It works perfectly. Thanks for the help!

Was very happy when Breezeline reached our neighborhood. Pricing is so much better for the total package than any competitors. Technicians that were on site were very knowledgeable and helpful when installing equipment and they were there as scheduled. Internet speed and reliability were very important and has been as advertised. Picture quality and ease of browsing through channels are user friendly. You can't go wrong, plus you save money.

Our technician Jon, was very courteous and professional and communicated well with us about what he would be doing. He worked diligently to complete his tasks. We were very satisfied with his efforts!

Reaching a customer service agent is nearly impossible. You’re told to call one number, then redirected to another, asked to press a certain key—only to be disconnected. It’s a frustrating maze. After jumping through all the hoops just to speak with someone, you’re met with an extremely long wait time. Unless you're signing up for a new service, everything else feels unnecessarily difficult. That said, once you finally get through, the agents are friendly and helpful.

A power surge Friday evening killed my modem. I had a friend flying in and I had no internet. That meant no music or tv. I was originally told they couldn’t be here until Wednesday. After I explained my situation they expedited the order. 9 am Saturday morning they were here and everything was fixed. I have never had an internet or cable company go out of their way to help me like this!

Breezeline phone service was very helpful and identified our problem (no 2.4 ghz WiFi). She arranged for a tech to come out THE NEXT DAY. The tech arrived EARLY, analyzed our system, replaced the modem, split the service, and got us both 2.4G and 5G, so our smart thermostat could be installed and connected. A wonderful thing!

Week equipment only causes problems, if the Wi-Fi signal is strong, you get full speed every foot after approximately 10 feet you lose speed on your phone or TIVO. BREEZE LINE MADE ME BUY EXTRA RENTALS CALLED PODS TO EXTEND MY WI-FI TO MY DETACHED GARAGE WHICH WAS 7 FEET AWAY. And it still doesn’t work sure I got a good Wi-Fi signal but now that pod which is 30 feet away is too far from the main router and I get 15 Mb per second.

Customer service representative was very kind. Caring and helpful. Called into cancel mobile phone line after having troubles with activation but the representative was able to fix my issue after kindly asking if she would be able to try and help me one last time. Positive outcome and great mobile service! Glad she took the time to research my issue and then to take the extra time to walk me through all the necessary steps to fix the issue! Glad I changed my mind!

The technician that visited with us to install our WIFI was very professional and pleasant. Was very helpful with installing the equipment in the proper spot. We were very grateful to to have him as our technician.

Twiston ** is an experienced technician who obviously takes pride in his work. The work was done perfectly and thoroughly as well as performed by a gentleman with confidence as well as personable manners.

Initially spike with CJ who is offshore, was absolutely no help and cared less if I lost my WFH job due to a bad Modem, was transferred to Brenda who is stateside and she went above and beyond by scheduling a tech to come out with a modem vs waiting 7 to 10 days as I work from home and cannot be without internet for that amount of time. CJ said I had no choice but to wait. Brenda was kind and compassionate and understood the urgency of the matter! She was wonderful! If it wasn't for Brenda, I would have canceled my service, she did a great job keeping a 15 year customer.

Prompt and professional. Technician was friendly and helpful, he answered any questions and made this experience easy. Brandon arrived on time, actually a little early and quickly got me set up. I’m very satisfied.

Had 2 problems related to the change/upgrade to streaming TV. 1st was error in channel programming I received after the conversion - supervisor was able to fix the issue remotely & also reviewed my plan & found me monthly savings. 2nd issue was connectivity. The service tech spent a great deal of time and actually found several different problems. Each was corrected. He even came back to make some additional adjustments. My TV is now functioning great!

Breezeline is always professional and patient while describing anything. I was thoroughly impressed by the technician and he installed everything quickly and only left after we were totally set up. 10 stars.

Breezeline completed my router and streaming service upgrade process in a timely manner. I recommend upgrading all customers to this new technology. I am enjoying the upgrade and faster speed of the internet.

Breezeline removed 5 channels (59, 96, 97, 122, 136) from my package and did not replaced them with something equal. Agent advised me to download App and subscribe to those channels separately. I don't think it is good replacement. I can do it without agent advice. She transferred me to the Customer Service. I was waiting on a line for about 25min but nobody pick up the phone.

The only problem was waiting to get to a person to talk to. I waited on hold for 3-HOURS to talk to a tech support person. I waited 1-1/2 HOUR to get to a person who then sent me to tech support and was on hold for another 1-1/2 HOUR. That was crazy.

I don't want to create an account with: another email and password. I don't want to provide Breezeline access to my banking. I don't want to download an app to see what my account says. I don't want to be penalized $3 "one time charge" due monthly, for snail mail with the aforementioned conditions. Phone pay is down until October. I spent nearly an hour holding on the phone. The chat feature ended when the couldn't answer the question. Service is working. CUSTOMER SERVICE IS SEVERELY LACKING.

Breezeline makes getting internet service a breeze! No pun intended. Creating an appt time was fast and the technician was very professional and efficient installing our Internet! Highly recommend them!!

Wonderful experience from Customer support, sales, techs to service!! ⭐️⭐️⭐️⭐️⭐️ Highly recommend!!! Best company overall/ It’s refreshing to have knowledge, experienced people willing to go beyond to provide the best service possible!

Excellent technician for initial install. Smooth and easy. Friendly, helpful, knowledgeable and he was totally prepared with all the needed hardware.... On time, efficient and was very neat and clean.

When I called them they sent the technician the same day and he solved the problem. Thank you so much for helping your customers out and for your service I'm very satisfied and grateful and highly recommended.

Breezeline is the worst cable company in the United States own by Canada. If you don't want your business to fail don't use breezeline. They hire illegals, they hire dei, the customer service from India is simply stupid, not ignorant, stupid. Better to use a satellite service instead of wasting hard earn money in a company that doesn't give a shit about it's online society. The company is garbage. Even the top players have left due to dei restructuring. Save your money on better options, breezeline has zero value and is extremely unreliable.

The tech Mr. ** was very nice, very knowledgeable and professional! He fixed the connection of my mother’s TV in her bedroom making her very happy about it! We are very pleased with his professional help!

Horrible customer service as you wait upwards to an hour to speak with a rep. You’ll be lucky to speak with someone who doesn’t speak broken English at best. Just a very poorly run company. If there were a competitive company locally, we’d be gone.

Installer was great. Arrived on time and finished the job in a timely manner. I would recommend Breezeline to family and friends. Everything looks great and working perfectly. I am satisfied with the work.

The gentleman was very friendly and courteous. All around great technician and it didn't take long for me to get connected. I really don’t have much else to say. I hope he gets a raise and he was fond of my pet scorpion.

Everything was okay but I'm now dealing with my TV freezes up every 5mins. which is EXTREMELY ANNOYING to say the least. l have tried calling support but I still haven't been able to reach anyone. Which is also EXTREMELY FRUSTRATING.

I recently had an outage caused by lightning strike. My beef is with the automated phone assistant - it is the most infuriating thing that was ever created. There is no option to speak directly to a representative nor directly report an outage that requires a technician. The assistant "guides" you through a self-troubleshooting routine that take an eternity and return calls until you finally get to a human. It is excruciatingly frustrating and unnecessary, especially when you already know what the problem is. Once scheduled (the next day) the technicians arrived on time, were professional and completed the extensive repair quickly. Breezeline please give us the option to speak directly with a human in your assistant's menu!

My billing problem was handled swiftly and corrected without delay. Great customer service agents who listened to my problem and acted promptly to resolve the issue. I love the service I receive from Breezeline.

Not bad. Great techs. Really good service. Wish their call center was better and the show up times. Other than that I really can't complain about the service. It's been pretty good for all our TVs. Phones. And games.

This is the 11th time in a month I’ve lost internet for over 4hrs hours. Not counting the four outages in the last week. I work from home and have lost significant hours over the last 4-6wks due to the internet connection issue and outages. On my street and only two other adjacent streets have been in outages three times in less than a week. I expect a credit as compensation for my lost work hours at the very least. Otherwise I have no other options to change my internet service. My neighbors are also considering changing their internet service provider as well.

The service technician resolved our continuous interruption. This was the first time a technician discovered the cause of the problem interrupting service. Shortly after his arrival, another service technician arrived working on numerous infrastructure systems in the neighborhood. Our problem was caused by one of several boosters not working properly which caused the ‘network of boosters and modem’ not to communicate with each other.

I was very happy with the job that my technician did. He also was nice enough to take the time and show me how to get to the apps on my tv and told me which ones were free. I am a new customer and would highly recommend using Breezeline to friends and family!

A great tech ** came out and fixed my problem and unlike other techs who just told me to upgrade my stuff he spent 2 hours finding, fixing the problem and running test to make sure the problem was really fixed

Every time Breezeline raises my monthly bill $20 or more, I lose all cable channels and left with only the local free channels the very next day for up to about 14 hours. I call Breezeline tech support, but on hold for multiple hours, & sometimes get disconnected after about 2 or 3 minutes. I call repeatedly, and also a neighbor has Breezeline too, but his never goes out. This scenario happens to me about 2 or 3 times per every couple of months.

I would never suggest you get Breezeline. Their prices continue to rise and service continues to go down. Many of the customer service people barely speak English. I am currently looking for other options!

Helpful, flexible and professional service in home for installation. They were easy to communicate with. Had to reschedule a few times and was easy to do. The technician that came was friendly and helpful and courteous.

We just switched from Xfinity to Breezeline. OMG they provide excellent customer service, my bill is half the price with same coverage for internet. In fact the internet coverage reaches above the garage where Xfinity did not even with the pod extender. They were able to come to the home the next day to install. Installation was fast, the technician was thorough, informative, kind, respectful.

My service was disconnected even though I made two recent payments. I called the situation was looked at, and the issue resolved. The customer rep took the time to listen to my case, and then he did some research on his own. He could see the payments I made and proceeded to reconnect us, taking the time to assure us that it was resolved.

We have lost cable/internet 3 times in the past month. Called Breezeline & waited & waited for over a 1/2 hr to finally have the option for a callback. Waited 2 hrs & got a callback from a tech in the PHILIPPINES. After 45 mins of trouble-shooting, he decided to send us a new remote. A week later, the remote arrived with no instructions. Called Breezeline & waited & waited for a tech who merely sent us a YouTube link with instructions on how to program the remote, only to find out that they sent us the wrong remote!

Constantly goes out. Breezeline should find people that can work on the internet. Every other day have problems. Can't watch a movie without it going out. They really need to do something about this or maybe consider selling the company that knows what's going on.

My granddaughter called our technician who came to our house, Mr. Breezeline. We couldn’t have been happier! He assessed the problem and had it repaired in under 15 minutes. And then he went above and beyond the call of duty and found a way to help us get our TV back up and running in wireless mode. I couldn’t be happier. Mr. Breezeline deserves a raise.

Constant outages, many of which go unreported by the provider. Expect your internet to go down multiple times a week at random regardless of the weather or other circumstances. Provided service is slow as well.

Do NOT go with this company at ALL cost. I live in small county where Breezeline is my only option, until recently. As a twenty-eight year customer, who has never been late on a payment (on auto pay), it took over 2hrs of being on hold and transferred and still couldn't talk to an individual. They offer promo prices and then regularly raise it, while still offering promo prices to new customers. Example. They had a $49.99 one gig promo that they were charging me $147 for. I paid for Gig speed but only got about 700 mbps - despite using their required router (at a monthly fee of course) and multiple visits. Not one speed test in 28yrs has matched what I paid.

Ease of use, ability to DVR programs and streaming wireless inside a big house is great feature. For the ~ 300 per month I pay the packages are slanted toward revenue rather than customer preference. I mostly FOX and ESPN and ACC Network during football season. I am retired and have medical issues and I may have to cut back or change to a streaming option.

1 word. Outstanding. The associate resolved my issue by listening, then understanding and resolved my situation in less than 10 minutes to my satisfaction. Thank you. The associate empathized and addressed my needs and concerns and I could not have been more pleased. Wow... Awesome job! Well done. 👍

My elderly family member was having trouble using his new tv remote. The tech was able to remotely get the tv back online but also made sure my brother learned how to use his new remote. He was extremely patient and kind. He not only thoroughly explained the remote but had him practice using the buttons to be sure he understood how to navigate with it before we ended the call. He also helped me by showing me how to use 3-way calling on my iPhone so that we could all work through the issue together from my brother’s landline.

I have been a Breezeline customer for almost a year. Yesterday, we lost power and internet. When service was restored, my modem and router would not come back online. I called support and was on hold for 45 minutes. The tech was very polite, but couldn’t solve my problem. They have to send someone to swap out my equipment. The soonest they can do that is 6 days from now. So I go without internet for 6 days. There is literally someone from Breezeline in my building at least once a month trying to sign up new customers. Very disappointing.

I think once you can get a technician on the phone their assistance is fantastic! I find it difficult to get ahold of an individual to help me! Once I got ahold of the tech he was great. Each time I have had to call due to an outage (which seems to happen frequently) I get help and the person that helps me is always patient and knowledgeable!

Very reliable and dependable. Service technicians are also very knowledgeable and make it easy to do troubleshooting yourself. Have been using Breezeline for several years now and have no problems with them.

This experience I had was great! Alfred was nice and professional. Nathan ** helped me out with all of the issues I was having and we were able to get it all done. I would definitely let everyone know that Breezeline did a great job on this one!

If you get Katie as an agent, she is knowledgeable and very good at her job. The first person I got when I called didn’t seem to know much and didn’t do anything on his end to help. Katie get all A’s from me.

We experienced difficulty, went to Breezeline's site to see what it would take to switch. We found it affordable and the online registration super easy. We had the technician scheduled to come just four days later.

The woman I lived with passed away and I wanted to move her account to my name. Simple? Not so fast. I called customer service and after a while the automated service provided an option 2 for a callback. So I did. Three hours later, no call so I called again this time staying on the phone and waited - 45 minutes later someone finally picked up my call only to be told I'd have to wait to speak to someone in their retention team. After 25 more minutes of being on hold I hung up. It's your decision but would recommend avoiding Breezeline like the plague.

We tried calling. Chatting and calling again for 3 days. We wanted to give up and cancel service. Then...Finally got help from your wonderful agent. Please give phone number to contact a person. Not everything needs to be automated.

Oustanding job by the technician with a very difficult and complicated installation process in an older condo. We can't say enough good about what an excellent job he did! He was on time, knowledgeable, and went the extra mile until he solved the problems and we had working TVs and internet. Two other companies had failed and left without success.

Had issue with rate hike. Customer service loyalty was able to resolve and lock in cost. Very satisfied with resolution and I've always been happy with service. One drawback time to reach customer service.

I am preparing to start using Breezeline for my home. I also have a business in my house. The representative was so helpful and professional and didn't make me feel like the decision was about how much money I did or did not want to spend. His advice was based solely on my needs. I feel confident I am making the best choice.

Breezeline's customer service people are always helpful, courteous, and knowledgeable. Their Internet and Cable Service have always been very good. Their telephone automated service is their only weakness. It is frustrating until you can finally reach a person.

Breezeline does suck after all. The Breezeline headquarters is in Quincy, Mass. That's adjacent to Boston. Breezeline doesn't carry the Boston FOX affiliate; Boston25. I'm in the Boston metro area. That means I don't get to watch NASCAR Daytona, Talladega or The World 600 to only name a few. Yes, Virginia, Breezeline does suck.

I am currently on hold. I have been on hold for 1hr 15 minutes this time, 20 minutes the first time. We have terrible internet service, not reliable at all. There is no competition in my area. Shocker. If there were competition, the service might be better. Been here 20 years, no options available.

My experience was horrible. I bought a house, ordered Breezeline service and have been paying for it. I just moved in after 3 months and requested a technician to come to the house and hook the tvs up. I was told no! That since this was my equipment and they would not send a technician. This is not my equipment. It is Breezelines. When I bought the house they sent a technician to cancel service for the previous owner and unhooked their boxes. The technician then told me when we moved in to call Breezeline and they would send a technician out to hook up our tvs and internet. I'm very confused and upset over this whole mess. I guess this is poor treatment of the

Our serviceman was very friendly and knowledgeable. He was professional and efficient. He took the time to explain things and the new equipment to both my husband and myself. I was very satisfied with the service call.

Opted out of Xfinity's 2 year discount promotion (with a hefty price increase to renew) for Breezeline. Purchase was very smooth and the install was great! Tech showed up on time as promised, got to work and quickly had me up and running. Now it's time to see how Breezeline works in our household. Streaming and internet are the top priorities and time will tell the story.

It’s frustrating when a favorite channel like TVE International (RTVE) is listed in your new Breezeline channel guide but isn’t actually available. Attached is the new channel list offering by Breezeline.

Let me start off by saying that where I live Breezeline is the ONLY internet provider we can buy from. This has been my experience thus far. When it was Atlantic Broadband there was nothing but issues. Outages all the time and throttled internet. Once Breezeline bought it I was hopeful. It took awhile but they are now at a point where things are stable. They made updates. They put in new wires. After about a year I have internet that has done well and serves its purpose. Being that ALL cable companies raised their rates we dropped our cable and kept internet for streaming. The prices are too much. But again, that’s everyone. The only thing keeping me happy is that I got my price locked in and you’re able to call Every few months to get whatever promotion is running. So it’s important that you keep up on those and check their website and social media accounts weekly.

From start to finish the experience I as seamless. The technician showed up with a professional attention. The upgrade was very quick and without after problems. The equipment works well and I am satisfied with the overall performance.

Customer service agent that understood the problem immediately and quickly resolved the issue, got me back up and running! They were knowledgeable about the situation and resolution. Our call dropped they even called me back so I didn't have to go through the automated timely prompts a few times to get a human body on the phone!

I don't like the service packages offered. Everything is so over priced. And the service goes out with a wind blow. There need to be more services for a lesser price. I have no problem with the techs.

This is the worst internet service in the world. Customer service is the worst always losing internet access and paying way too much. Had Comcast and my old place and it was the best service there was for 10 times cheaper. My internet is always going out and trying to get a hold of somebody is almost impossible. Also my bill date keeps changing from month to month. I am on a budget and this is the worst thing ever, first is due on the second and it's due on the 1st and it's due on the 15th, nothing is consistent with this company. They are the worst. Unfortunately, in the area I just moved to buying a new home, this is the only internet provider available so if you have other options, do not choose this one.

Technician Called 1st and showed up promptly as scheduled. Great Service was provided all around!! Internet service is flawless. Cable and Internet services were provided for free with HOA package, although I just use the internet.

I’m impressed with the reliability of my cable and intranet service. The cost is very reasonable and speed is outstanding. Channel variety is very good as well. The Breezeline service team is wonderful. I’ve had Breezeline now for over three years and continue to be impressed with the company. I would highly recommend this service provider.

My neighbor had Breezeline installed. When installing our neighbors' line they cut ours. This has happened multiple times now. After contacting Breezeline, they told us it would be 3 days before they could send someone out to fix. I could understand if this was the first time or that we had accidentally cut the line, but this was their crew who cut it. Now that we have internet we will start shopping around for a new provider.

It was very easy to set the account up, mediocre service. Charges were included in our monthly lease. To cancel the account takes an act of God, I needed to wait over 2 hours on hold, entered a call back number but never received a call back, resorted to asking for sales which were available right away however they just placed me back on hold. Sales was great, support customer service horrible. Avoid at all costs.

Adam and Glenn were the technicians answering my call. They arrived on the day scheduled, introduced themselves and listened patiently as I explained the issue. My cable line had been cut. Sad but true. Their visit involves going under the house. They installed a box at the back of the house so no one will have to do that again!! Knowledgeable and respectful, they installed a new cable line. I am very satisfied with their work.

Setting up online was a little hassle, they gave me an appt day/time. But then called me 3 days later to say that was a "fake" appt. So I had to make another one which took longer. But the tech was very knowledgeable & friendly. Prices could be better.

Very fair price and very friendly customer services professionals that I have encountered for both Internet and mobile services. No gimmicks and tricks to sell more than you need. I hope their internet service can cover more regions.

I was calling Breezeline to obtain pricing on retention of service. I spent 1 hour pressing option 2 6 different times to remain on hold finally opting for call back which was never received. Called again same with same outcome. Today I again called repeating the above. I finally was able to Chat online to receive resolution. This ended up requiring 4 hours of my time. This company doesn’t deserve anyone’s business when they have such disregard for the public’s needs. Working consumers do not have this amount of time for something so simple. SHOP ELSEWHERE!

Friendly service and they try to answer all questions and let you know what they can do for you now and in the future. I really appreciate that they help you understand and are so helpful. I am making this statement on my own account.

Breezeline is mostly ahead of the curve in its service offerings both in cable television and as a WiFi provider. My home today is entirely running on fiber optics and all connected devices are wireless including cable tv. They offer fast service calls and their technicians are knowledgeable. (Kinda strange they have separate WiFi technicians and Cable Technicians that sometimes you require multiple visits but perhaps that’s a factor of today’s technology.) Call centers offer call back and their phone techs could do with a little better understanding of all the different systems that are still out there as well as a little more courtesy towards customers!

Thank you,

Tech that did my install was very professional and knowledgeable and overall did an AMAZING job. He was only hindered by account issue that was totally out of his control that prevented me from getting online. Breezeline tech support was terrible. Took over 20 mins to finally talk to someone then an hour on phone with NO resolution until next day when they finally found issue on their side.

Quick easy set up and fast internet.... Coaxial and fiber internet are the way to go if you have access... I was able to schedule a setup and they called in advance and texted to confirm my availability.

I was surprised when the Technician came and he explained the new technology and hooked everything up. The password never changed and he was there a thorough and I was very grateful. He was very kind and very polite. I'm very professional.

I could go into extravagant detail on how amazing our experience was. Technician Srour made this our best experience with an internet provider. He made connecting a new cable to our home look easy. His professionalism and experience should not go unnoticed.

I just moved and called Breezeline to hook up my TV, phone and equipment. Breezeline set up an appointment promptly and sent a service man to my new residence. He installed all my equipment, TV and phone and was very knowledgeable and even took the time to answer my questions. I highly recommend Breezeline, never had any problems with this company.

I am satisfied and will definitely recommend this service to friends! I made the appointment online and the tech came in time, let me know he was in the way and I set up auto pay for the service. It was very easy and this is the best rate I found!

Primary cable box went out Sunday evening. Called Monday morning to report it. The trouble tech on duty put in a 'ticket' for me... said someone 'should' contact me later that morning. 1pm rolls past, still no call back. I call again. After verifying I'm me, lady states she sees the ticket. I ask, "5hrs into the workday... Why had no one called me?" Just said sorry, then moved on. Got all account info, informed me they no longer use my outdated equipment, so I'll need new. Thought I was cut off then hear a man's voice... Apparently I got transferred? A 3rd verification I'm me later, we're now on the way to getting new equipment. New equipment equates to lower monthly fees? That's nice.🙂. They can install it the following morning?... That's great! Technicians were great.

Your truck decides to block sidewalk that wheel chairs and elderly use. When asked to move the truck driver says can't. It's the only spot it fits. This is far from the truth. Address ** has a huge parking lot where there are plenty of large vehicles. 4.21.2005 10.45 am.

Technician came on time, actually a few minutes early. He was very professional and detailed with my new service. Very patient as well as I was dealing with FPL to restore my power at my new place. Great job!!

After I hung up my call with Breezeline, I said to myself that this is one of the best organized companies I have ever dealt with. My questions were answered immediately without being on hold for a long time, and the problem solved in a short time.

I had been having periodic outages during the day. I assumed this was due to the power company burying power lines and breaking the cable connection - work they were doing in my area - since the outages only occurred during the day. Finally, after two weeks, I called Breezeline to ask what is going on. They told me that there was no problem with the main lines, and sent a technician out to my house THAT DAY, within hours of the phone call. The technician traced the problem down the line from my house to the pole where the cable was connected - which was quite a ways away, the line to my house being underground, found a faulty connection, and fixed it. He also improved the connection in the box at my house where the cable exited the ground, and improved the ground connection. Everything works now - literally within hours of contacting Breezeline about the problem. I am quite impressed with the instant service.

Excellent customer service!! The technicians are very knowledgeable and courteous. My internet signal works great and with all the laptops and TVs at home, this is a must have!! I highly recommend this company and if it's already include it in your HOA, be pleased it's them

The Technician was very nice and very knowledgeable. Got us up and running in no time. I was very pleased with the kindness and overall experience we had with this technician. Thank you again for your help.

I would recommend me anybody to breeze line that’s in their area for service. The very efficient very quick and very helpful and explanatory if I could give them a higher than a 10 I would. They are the best Internet and TV service I’ve ever had there were affordable and very helpful. I appreciate all the help that I got when I called and the efficiency when I called about the pricing and the packages that you had to offer.

The technician was top notch! Explained the issue well. Let me know how he would resolve it. Worked out in the cold and rain, right through the miserable weather. He resolved the issue and did a great job! 5 Stars for him and his skills!! Great job!!!

Ross was great in trying to solve our cable, internet and phone issues. Hopefully, we will be all set. He was here until he was satisfied. He told me to reach out again if there are any further issues. Thank you very much!

I called at 8:00 and they were here 1 hour after I called. Very efficient very helpful and quick on what they did for the service. The technician that was here that installed it he was very helpful and had it done in a timely matter. His name is Roso. I would recommend this company to get TV and Internet service. Everything was done very professional. Highly recommend them. The technician I couldn’t ask for better help from him. He explained everything excellent. If I could give them 10 stars, I’d give them 10 stars.

The internet does not consistently work and the price they charge people for the same service is also inconsistent. What I am charged for my service, neighbors using the same exact service are charged half the price. When I called to complain about this, they offered me a $4 discount!

Our internet was very slow. We called them up and worked with a technician in a chat. The problem couldn’t be solved online so they sent a tech out that day and fixed the speed. We were very pleased. Thank you, Breezeline!

Tech guy was perfect. Calling Breezeline was ok. But why not book online? PS: The whole tech visit was actually needed? I do not think so... Technician basically replaced equipment which was functional and fairly new with identical equipment. If I sell my condo in a month, they will require the bew owner to change everything again. Just to charge a fee. Then I have to send Breezeline the "old" equipment. Or pay a fortune for it. Plenty of pointless activity. And then people buy EV to save the planet...

To whom it may concern: A few days ago I contacted customer service at Breezeline regarding a problem with the internet on a recently installed television. I first spoke to Dakota at your customer service number. He was courteous and professional but couldn't fulfill my request until he spoke to his supervisor, Peter. I explained that the internet on the television, installed the day before was very poor. Dakota suggested a booster be installed and that he would have it sent in the mail. I then requested that a Breezeline technician in the area come out and install it instead of waiting for it in the mail!

From my phone call ordering service to the wonderful technician, Breezeline was A+++. Recommend them highly as they are efficient, professional and easy to work with. Great experience and wonderful technician. Thank you!

We have been with this company for over 50 years, and have been very pleased with their fast response time regarding any changes we required. Thank you Breezeline for keeping these old, faithful customers happy.

I love that our technician was on time explained every single detail about the installation and he offered to come back if we had any problems. Great communication showing me and my wife how to control WiFi connection and what to look for.

The technician was pleasant and professional. He was also fast and very communicative. He cleaned up after his visit and left no mess. Thank you for the prompt and efficient service! Just wish the service was better and not so expensive.

They solved my problem easily and fast. Great phone support and such a sweet operator, she managed to solve the issue and she had a great disposition. I'm grateful for her quick help and how she managed the call.

I cut my internet line on a Sunday while gardening. I called Monday morning to report the outage. Breezeline sent a tech out by 1:00 pm. Amazing! It was pouring out and really didn't expect to get this repaired in such weather. I felt so bad for the guy, I went out and held the umbrella for him. Least I could do. And get this, he noticed something that he said would improve my signal, so took the time to balance the load or whatever. The cable was repaired and internet resorted in record time despite the very wet and muddy scene.

Ordered in a Friday they installed on Monday. And was early. The price is super affordable and was easy to order service without all the hoops to run through. I recommend this to everyone. Super nice people.

I had a service technician Tony, come and hook up my internet, today. He was professional, and did an awesome job, would highly recommend him, and Breezeline to my family, friends, and co workers. Tony deserve a 10 plus, for his services knowledge, he did an outstanding professional job. Thank you Tony.

Very good company. Fast resolutions and even faster technicians. The best all around. The product they sell is excellent and the technicians are top of the line. I am looking forward to get the new lines with the new internet.

The customer service rep Mike was super patient with me and helpful. Made the process so much easier by explaining things and walking me through and most of all, listening. Thank you Mike for your patience!

The call center was friendly and professional. When he could not fix the problem over the phone he expedited the on site service. The technician resolved a fairly complicated issue quickly. Our cable had been pulled down coming into the store. Thank all of them for getting our Business up and running again!

Horrible connectivity. Horrible customer service. FRAUDULENTLY charged my account $500 after terminating service as they say they never received my returned equipment despite USPS verified tracking numbers. Stereotypical CEO living it up in Florida and sticking it to middle class Americans. Breezeline is a fraudulent scam company. I’ve had better connectivity in the Middle East.

The customer representative went well beyond the call of duty. My problem was not an easy one to solve. However, the agent patiently worked with me for an extended period. She was determined to remain on the telephone until my problem was adequately resolved. Vanessa was great.!! And so extremely helpful.

The agent was very interested in helping solve the issue. He also said that Breezeline is a big company all over the United States. He wanted to give me an appointment as soon as possible but since I was going on a trip I needed to postpone it

The Breezeline technician was very professional and knowledgeable. He came earlier than expected and fixed my problem in no time. It's usually not very fun to deal with a repairman, but I was very pleased with my experience. I would give it a 5 star rating.

I am very happy and pleased to have Breezeline as internet and TV provider. In Aventura, FL I can say based on experience that they are the best. If a problem appears with the signal the tech is sent the next day to solve the problem, not a week waiting time. Very knowledgeable customer service as well. Highly recommend this company.

Have had Breezeline for a while now and have had zero issues!! Techs are kind, knowledgeable and customer service is on point. Price is perfect too. Can't go wrong there. We plan to keep our service here for a long while. Thanks guys!

My Experience with Breezeline TV, Internet and Mobile. Background: On March 20, 2025, I was looking at my Spectrum TV and Internet bill. It was almost $200 for the month and that included a $25 promotional credit that was to expire soon. This was just for tier 2 TV with no premium channels. In addition, I get a separate bill for 2 wireless lines that is around $60 per month. I am very pleased with the Spectrum service, specifically:

I needed a new box installed and requested that a tech was sent instead of it being shipped to me for a self install. Technician was on time, knew what he was doing, was polite and efficient. Made sure it all worked before leaving. Everyone has issues from time to time with cable, internet etc.... Breezeline has always been there for me with customer support. Much appreciated!

Breezeline technician arrived within the window that I was given. He was very quick and thorough with the switching out our cable box to a new one and made sure that everything was in working order before leaving.

I do not typically leave reviews, but feel compelled to do so… I was having issues with my internet signal dropping and going off and on. I called twice and have nothing but positive things to say. Both technicians via phone were extremely helpful and kind. The second recommended an appointment since I had an on going issue and got me scheduled with an on-site technician very quickly. Again, nothing but positive things to say with the man who came. Excellent customer service by all involved!

I worked with Countiss. She was amazing and answered all my questions and concerns. She is an amazing professional. You are lucky to have her. She was patient and called back in a timely manner just like she promised.

I added mobile service to go with my new wifi service. I figured out the problem: Breezeline is offering "mobile service", but that service does NOT support their wifi! ...I can make calls with 4G/5G, so sim cards is working BUT I can't use at home, on wifi, with no 4G/5G. Breezeline is using AT&T for mobile BUT they do not have support for their own wifi! I don't have any option other than private wifi where I live. The ONLY answer is that Breezeline doesn't support wifi!! It's the only answer and after dealing with their tech support for the last 10 hours, I can understand. This has been a horrible debacle and wasted day. I work from home and rely on my phone, they've screwed me BIG TIME. Terrible, terrible company and service.

Since Breezeline took over our service from Atlantic Broadband, service has been great! Always there to solve issues. The gentleman I spoke to was quick to restore my internet service. Many thanks! Highly recommend Breezeline!

Excellent....all around the original call, the plan proposed, the explanation, the speed, the appointment all went well. I strongly recommend this company up to this moment. I WILL FURTHER ADVISE ON THE SERVICE IN 60 DAYS.

I placed an order at 7:30 pm the night before and had internet up and running at 10 am next day. Very easy process from start to finish and the best price I have seen for years. Technician was very helpful, knowledgeable, professional and punctual.

My experience with Breezeline was the worst customer service experience I may have ever had. I wanted to try a new internet provider due to connectivity issues with my current provider so I ordered from Breezeline. A tech arrived at my house, put a cord through mine, and my neighbor’s, backyard (unburied), put the equipment on the porch and left.

The technicians are very nice, respectful, and knowledgeable. Service provider fixed a previous non-Breezeline technician. Make sure when you're getting service; request a Breezeline technician to ensure you are supported correctly.

I recently signed up for Breezeline Internet, and the experience has been great so far. The installation process was incredibly quick and easy, with minimal hassle. The technician arrived on time, was professional, and had everything set up in no time!!

My internet was not upgraded for years and caused interupted streaming. Called Breezeline and they had a long wait time and took the option to call me back which they did. The agent was outstanding to upgrade to a faster speed and believe it or not it was cheaper than the one I had. She suggested a newer router combo which I ordered and I will see how the setup works out but my streaming is so much better now.

The Breezeline tech came the day after we called in to report and issue. The tech was professional, courteous and very knowledgeable. He stayed at our home until the issue was addressed and fixed. Thank you!

I bought a Tivo edge device as well as a Tivo mini to replace the Tivo devices that Breezeline is/was currently charging me monthly for. The goal was to reduce my monthly cable bill. The folks in support that I spoke with said that was ok although they said there was no way for them to ship the required cable cards. They then scheduled a tech to show up the next day who was supposed to bring the cards. He got here and said he had no cards and that Breezeline didn't support them anymore. This was after I just spent $500+ on two Tivo boxes with their knowledge. I had already opened them and removed all of the plastic to expedite the techs work. Now I have two brand new Tivo boxes that couldn't be used and I don't know if they can be returned since they are opened. And I had to use their new Wifi boxes for cable instead, since they have broken the old Tivo system (the guide no longer worked). DO NOT BELIEVE THESE PEOPLE.

Prompt appointments, shows on time.. Gets job done. Spent time explained what needed to be done. Encouraged to ask any questions or voice concerns. Technician respectful and kind. He made sure all was working well before leaving my home.

I updated my Vizio Remote and it took over my TV. I could not get my Breezeline remote to work. I called Breezeline and the agent helped me to get the remote to work and access my Breezeline to operate. She was patient and kind.

My original call was to: Set up an automatic payment and possible charging the account into my name (due to my husband passed). The service representative, just asked when he passed and was able to look at obituary to confirm it. AMAZING customer service. And ask if I need any additional assistance. She set up an appointment for an upgrade equipment, the next day. To my surprise, the technician was very helpful with the equipment installed. Show me how to use it. Will recommend it to anyone (family or friends)

We were very satisfied with the help we got from Wynn at the service center and Bill who came out in the snow to install our internet. Pricing was fair and an overall great experience. Everyone we spoke to was very knowledgeable and helpful and not in a hurry to get things done. Thank you for being patient.

Technicians Dave and Brian were awesome today. They arrived on time, were friendly, efficient, and understood exactly what the issue was. They quickly resolved it with logic and forethought, and I couldn’t be happier with their service. Thank you!

**Review: Horrible Experience with Breezeline Communications**. I’ve had my fair share of frustrating customer service experiences, but nothing compares to the nightmare I went through with Breezeline Communications. I decided to try their service, but from the very start, everything went wrong. First, I couldn’t even get the service set up. I was passed around to **20 different support agents** over the span of several days, each one promising they could help but ultimately failing to fix the problem. What made it even worse was the **constant hold times** — every time I called, I was put on hold for what felt like an eternity. On top of that, I was **hung up on at least three times** while trying to get this issue resolved.

I have been a customer of Breezeline for a little over a year and recently decided to add my mobile phone to their service. However, timing is everything and while waiting for my new sim card to arrive for the phone switch-over, my computer died. That put me in a position of bringing home a new computer, but then suddenly also not being able to locate my username or password for either my Breezeline account or the wi-fi (that also supports my tv and printer!)

Breezeline works like a breeze. My internet is running very fast and the technician reached the cable all the way into the room I needed it, he was very patient and professional. My neighbors have Breezeline too and they love it.

My technician was wonderful and 100% professional and awesome at his job. I give him an A+ and a five-star rating. He went over and beyond what he needed to do to get the job done. I recommend Breezeline to all

The agent was very understanding. She listened to my concerns and was able to solve my problem before phone call ended. She was very pleasant. She was very professional to work with and was very polite.

Breezeline is a great alternative to the bigger cable/internet players, providing more channels at a lower cost. When I experienced a problem, customer service answered my call very quickly and resolved the issue to my satisfaction.

I have been forced to use XF***** for the last houses. It was so refreshing to actually have a technician show up on time, complete the install as promised, and have everything work. The speed is amazing. With that other vendor, they sell you one speed of the internet, and charge the high prices for that speed, but never deliver. There is always a reason they don't deliver. Breezeline is the exact opposite. The chat was great when exploring my options and everyone has been very responsive. I was very impressed with how easy the app was to install the options that is provides.