Atlantic Broadband

I was paying for the internet but this year my condominium decide included the faster internet service with the cable service with the condominium expenses. It is the same the service. It is off and on all the time. They have a huge problem. I'm in Sunny Isles Fl. It so frustrating to trying to use the internet because sometime no connect for more than a minute and the setting starts scanning. I do not understand how can they cannot FIX THE PROBLEM. IT'S IMPOSSIBLE CONTINUE LIKE THAT. The worst part no other company we can have. If someone one knows please let me know other choices **. I'm very frustrated for 4 years. Thank you. I call them so many times and they do nothing or they. can do know how to fix it. Thank you.

Just like everyone else I have been on hold for hours. No recording giving the hours they are open or that they are closed at noon every day except Tuesday, Friday, Saturday and Sunday - then they are closed all day, unless a holiday falls within the 14 preceding days, then they are closed for all 28 days. No TV, phone or internet AGAIN but there is never anything wrong at their end.

For the past 3-4 days, my internet is down from early morning until about 12-12.30 PM. Called them 3 times on different days, waited for about 2 hours and no one picked up. This is horrible. I have 2 different internet accounts in my house 1- residential 2- business. Both are downs at once.

My internet service was interrupted (again!) so I called the customer service line. I waited TWO HOURS TWENTY FIVE MINUTES and no one picked up the call. The music just kept playing and the automatic voice recording would occasionally interfere to say, "Due to high call volume someone would answer shortly." I waited and waited and waited, no one answered.

We have had ABB since May of 2016 and it wasn't until recently (1month ago) we have started to have Internet issues. About a month ago, we decided to purchase our own Modem and Router so we would be able to save money by no longer paying the Modem/Router Lease fee. Coincidentally since then we have had the Internet drop signal sometimes for a few minutes, sometimes longer. We have contacted ABB what seems to be 10+ times, spoken with multiple Representatives (who were all great btw) and the issues still happen. We have since returned the original purchased modem (Arris Surfboard) and are now using a Motorola Modem. Both Modems purchased off Amazon, and both with stellar reviews mind you. The longest period we did not have any interruptions/issues was when we had to reconnect the leased modem during the period we had returned the Arris and were waiting on the Motorola.

I have been calling for almost 2 months to downgrade, no one ever answers. They are always busy. I leave a callback and don't get one. I am now 2 months behind because no one can answer. If I didn't need my internet I would just completely take myself off them.

We have been forced to use Atlantic Broadband as the building I live in does not allow any other provider. I have been using this company for over 4 years now. This company is bad beyond measure. I pay for 100mbps and rarely get half that. Calling the customer service? Good luck! I have actually waited for hours to get to someone. And when you get to someone, it does not end there; they transfer you from one department to another, until you give up. I check the internet speed regularly after realizing that what I pay for is not what I get. I bought a new Apple router for $200 thinking that would solve the issue. It didn't!

Their internet service is awesome but the customer service is terrible. It takes a minimum of 45 minutes to talk to a live person. Also, I wish there was a better selection of Spanish channels.

Atlantic Broadband is fairly good value but in order to get discount you need to combine other features such as phone and internet. When you call for customer support you usually have to wait a long time for them to answer the phone.

Atlantic Broadband Cable, Internet and Phone service is the ABSOLUTE pits. Their customer service is either nonresponsive or when you do finally get to talk to someone after hrs. of being on hold they are rude. Their service technicians can't seem to diagnose the problem therefore the problem NEVER gets fixed. You will wait weeks for a service call to actually happen (again never correcting the problem), yet they want you to pay for your service a month in advance. They will NOT prorate your bill for the services you paid for but never got. These people are the worst company on the planet, so if you’re thinking about using their services you might want to rethink that, run from this company, run as fast as you can. If you decide to use them I GUARANTEE you WILL regret it.

We are out of internet service again... Day 3... This is the 6th time in a 2 year time span. Our line doesn't run from a pole to our house directly, it actually runs from a pole through several houses' backyards laying loose on the ground or over someone's fence. We are at the mercy of landscapers, weather, critters, vandals, children. This rig looks like it belongs somewhere in a third world country. I had to plea with our new neighbor a few weeks ago to please not to cut the wire as we and our other neighbors depend on it.

Awful Customer Service. It is impossible to talk to them. Average waiting time is 30 minutes or more and then they put you on hold to transfer you to another department and the wait becomes unbearable. Trying to report a problem and get it solved then, is almost impossible.

I signed up with them and they hooked me up and I had them for 1 week then I noticed my services were disconnected so I called and they told me there was a previous account there. Well they needed my lease then that wasn't good enough so they needed my license. Well now that wasn't good enough so now I spoke with this horrible person Lauren who was very cocky and unprofessional 301-759-4806 number ** and she told me they won't refund my money now until they get their stuff back so I said, "No you can come get it." She is now telling me she won't refund it for another 4-6 weeks and it will be a check. And when I yelled at her she told me how rude and disgusting, trashy and unprofessional I was. Do not waste your time with these people. They will rob you.

My cable bill increased to $243 in July 2016. Today, 5/11/17, I opened my bill. It's now $326 per month, an increase of $83 a month. I was never notified of the increase. The internet is slow. The TV loses it connection at least once a week. And Customer Service doesn't care. "Just bring back your equipment and we'll stop billing you." Guess what? We've started looking for a new provider for our internet and TV service.

We have had AB for three years and I cannot think of one positive thing to say about this company. The internet is sllllooowwwww. I live in LA part of the year and have basic internet. My laptop flies when I'm in NOLA and drags when I'm in Perryville. Same computer. Different internet provider. And I'm paying more for the lousy service! Currently in the process of finding another source. I've had it with this company.

My Mother and I have been having problems with our phone lines, television, and computer connection for 4 months. We do NOT live in the same house - we live 8 miles apart. To call to report a problem entails a 'hold time' for anywhere from 2 - 4 hours. THEN, we have each had technicians come to our houses 3+ times to 'fix' our individual problems. They are STILL not resolved. Mom just told me 2 hours ago that the company gave her credit for all her problems. THEN, her phone went out AGAIN. I have had to keep a LOG of all of my dropped called when I am on the phone. I.T. supervisors are coming to my house on Friday - this will be the 4th trip for the same problem. This company is ridiculous. Poor technicians. Poor communication. Poor supervisors. Poor connections/lines.

I have had problems with Atlantic Broadband's Internet speed. I just conducted a test on THEIR website and these are the results:?4?/?12?/?2017??12?:?12?:?11??PM Download Speed: 61347 kbps (7668.4 KB/sec transfer rate). Upload Speed: 6536 kbps (817 KB/sec transfer rate). Latency: 8 ms. Jitter: 2 ms. It took me hours on the phone to set up an appointment for a representative to come to the house. He told me it was my T.V. or my Satellite provider that is causing my slow internet connection. He did NOTHING. Everything is slow. My T.V., and my computer. I have done multiple tests to check my speed and it's never the speed it should be.

I have been on the phone now for 1hr 23 min for a technical issue. When a customer service rep finally answered the line and I said I had technical issues, can't watch the channels I have paid for and was automatically debited 3 days ago, rep didn't even let me talk. Just said "I'm transferring you to the technical assistance" and I've been holding on the line ever since with none of my favorite channels available.

Have been on hold now for 2 hours waiting for someone to pick up the phone regarding our service. We have been having continuous problems with our internet, television, and phone service with no satisfaction following the service technicians visits. Today is fourth day in the last seven that we have had service interruptions. The interruptions are annoying enough, but what is more disappointing is the lack of customer service that Atlantic Broadband offers their customers. AWFUL customer service, if there was another option, we would never keep the service.

I am an EXPRESS internet service customer of Atlantic Broadband. Full rack rate per month is $67.99. Advertised download speeds are up to 65 Mbps. I understand that the operative phrase therein is "up to." Nevertheless, after weeks of random speed tests varying days of the week and times of the day, using Atlantic BB's own speed test tool, the average download speed isn't remotely close to the cap. In actuality, it's only 9.2% of the advertised cap (6 Mbps).

Daily Intermittent internet outages which has a negative impact on my spouse, because part of her job she does from home over the internet. Daily problems with the TV signal dropping for a second or two, maybe three then coming back. Sometimes this happens every few minutes, sometimes every few seconds. Not all channels are affected. No rhyme nor reason. Looks suspiciously like what I've seen happen with satellite TV service providers during bad weather.

I have called customer service in the past but rarely come away from the experience feeling like anything was accomplished.

First, it took an hour to get somebody in tech support, second the modem did not connect right. Called back, 2 more hours on the phone. They never could get my 6190 Modem to connect. Had to switch back to my older modem. I spent a grand total of about 3 1/2 hours on the phone, only to connect my old modem back!!! WOW.

Service was not be as fast as speeds promised. Internet is still the fastest in my rural area that I live in. Phone is terrible cuts out, echos, total crap. Called several times over hour wait each time. Just thought I would warn some people. If you have other options go with them!

Today I called Atlantic Broadband Customer Care because of an increase in my bill. When I signed up for their internet service I was informed that I would be on a promotional price for a year plus any rental fees and that after the 12 month promotional rate I would pay the full price plus rental fees, in which I accepted these terms.

Atlantic Broadband internet service is not dependable. On too many occasions on Friday, February 10th and again on Monday, Tuesday and Wednesday my internet connection and phone service to my home have been interrupted for increments of 15-30 minutes, sometimes several times during the day. Attempting to call ABB during these times is impossible… It’s one indefinite hold. I spend the summer in Massachusetts and Comcast (my internet/phone service provider) is by far more dependable so I know it’s possible to have a cable company actually provide consistent service. Many times in the past I wanted to write and complain about Atlantic BB, but as is so often the case once the service is repaired it’s just easier to move on and forget the inadequate and inefficient service that ABB provides.

I am forced to use Atlantic Broadband because they are the cable company the building offers. Their customer service is abysmal. On top of waiting hours for a callback you have to wait over a week to get someone to come to your apartment. In one month I had 2 defective boxes. I called on Monday Jan 30, spent an hour on the phone with a "tech support" agent even after I explained I had already attempted a reset, and the soonest I could get service is Feb 11? That's two weeks. They refuse to ship a new cable box to me which would be the solution. The only option I would have is to drive 40 minutes to pick up a new box. I am truly disgusted. The worst customer service I have ever experienced.

Atlantic broadband needs a class action lawsuit filed against them. From the long waits on hold for customer service to the quality of service. When I set up service I was offered 120 gigs of data for $30 a month, which I later found out wasn't offered to my area. My internet automatically didn't work for 2 days. When the technician came out he told me my router was old (the 1 the previous man had just put in telling me it was brand new). Once the router was changed my service was ok for a couple days and only a couple days. Since then, about 6 months ago, my service has sucked!! Hours long hold periods to get ahold of customer service only to be told, or offered higher package deals. I've turned down every one stating if I can't get the quality I'm paying for now why would I want to pay more for the same quality of service.

Frequent outages used to be addressed promptly by this company but during the past year I have been forced to wait in excess of 60 minutes plus on the phone and still no response; repeated attempt resulted in 0 connection. Only when I called billing did I get to talk to someone who initiated a service call order - thank you. This is a totally unacceptable handling of customer's problem.

I have been trying to reach Atlantic Broadband to complain about an issue for three months now. I refuse to devote more than an hour waiting on each call so I have yet to reach them. As I have gone from wanting to inquire to wanting to cancel my inability to reach anyone has my account now in an overdue status which I refuse to be responsible for since I can't reach anyone to cancel the service!! AARRGGHHHH!!! It is amazing they are still in business. I don't think I have ever experienced a company run as poorly as this one. They apparently never read these pages.

Have been on hold for 60 minutes each for 3 service calls. Was still on hold when I drove to their location. Horrible Muzak and all. They always have "higher average wait times". Finally received a call back and when I asked for a manager, hey hung up. Hard as it is for me to believe, they have a customer service manager. That has to be the funniest thing ever inside their walls. There is of course, no way to speak or right that person, so I'll trash them here. Comcast or VZ won't build to my area, so we are treated to a junior varsity experience with everything. Will be terminating service as soon as I can get Dish to visit.