Breezeline Reviews

Horrid, absolutely horrid. They tell you to use a callback instead of waiting, then after you get a callback, they somehow always have to transfer you to someone else where you have to wait 45 minutes or more. Absolutely disgusting. Also you either get one of two types of service reps, either the overly tired one or the sharp and rude one. You'll never get a friendly voice who's trying to help. You might also get completely disconnected and hung up on while waiting on the line to speak to someone. If I could give 0 stars I would. I constantly pray I never have to deal with their customer service because it is the absolute worst I've ever had in my life.

The pricing and offers are amazing. The professional installation was done 2 days after I ordered service and it was flawless. The technician did a wonderful job getting the service connected to my house, and the installation looks perfect. The speeds are incredible and the service is absolutely reliable.

My problem is not with the service. Have not had any issues with my internet. My problem is that I am not being billed the amount that I agreed to. I had a sales rep come in November and offered me a great deal. I had AT&T but they kept increasing cost. So the rep offered me a deal that would save me $25 a month. No contract. And also $300 gift card after 4 months...good deal. And he said call him personally if I had any problems. Well they keep billing me $10 more a month than we agreed to. So I tried to call him... He is in Manitoba, Canada. I don't have a calling plan for international calls. So I called customer service... I talked to someone in SOUTH AFRICA!!! Anyway because I choose to get a paper bill instead of paperless, they charge me $10 more... Asinine!! I was not told that by the sales rep or the customer service person that set up my account. To me that is being deceptive.

My experience with Breezeline has been very good. Service has been very reliable. Internet speeds are exceptionally fast. I would highly recommend Breezeline to anyone looking for a reliable and economical internet provider.

This has got to be the worst customer service I have ever seen. My Internet/TV service has been cutting out for the last 3 days. So I called and the wait was forever so I decided to use the chat. 1 hour and 30 minutes of wasted time. 1st I was chatting with a Oscar **, he couldn't fix the problem so he just disconnected to me. So I chatted again, after putting in all my info again, I was connected with Tee, went through everything the first guy did, could not fix the problem so just disconnect me like Oscar did. I have to deal with this problem at least 4 times a month. Time to make Cable Disappear. My recommendation is to stay as far away from this company as possible. Seems they just refuse to help out their customers.

Breezeline is way too expensive. I've had them for about 4 years now and their rates were already high and they just raised them again! I called and complained and told them about the offer Verizon gave me for the same service which was way cheaper! My bill with Breezeline runs 178$ a month and Verizon said they could lock me in for the same EXACT SERVICE for $49.99. I was told when I discussed this with Breezeline that they would lower my bill to 40.00 a month with auto pay and they told me they would erase my past due about of 125.00 so I owed them nothing.

I would rate them a zero. Poor customer service. I was trying to move my service from address to another and was told that a technician would come on a certain day. That day arrived, no tech. I called in and was told that a service order wasn't written up, then was told they would be there on another day. They never showed. This went on for about 2 to 2 and half months to only be told that they couldn't do the install only to keep charging me the entire time.

Been a captive audience for the last 2 years as Breezeline is the only provider option in our area other than satellite. Our plan rate is crazy high compared to Verizon which we had in our prior home. I just spent the morning unsuccessfully trying to access the website to review plan options. The website is a mess and gets stuck with the spinning breezline logo. I then tried the mobile app, I got stuck entering in my address to confirm service, keep in mind I'm a subscriber, logged into my account and am informed that they can't find my address! So I call them, waited 5 or so minutes to connect with an agent - who proceeded to ask me my name, address, account number, secret code etc - again keep in mind, I've entered my account phone number so you'd think they have all this in front of the agent.

Unfortunately, Breezeline is the only available internet provider where I live, and it has been a consistently bad experience. Internet speeds were about 60–70% of what they advertise. When technicians came out, they blame maintenance and say a different team needs to service outside equipment. I eventually got fed up with constantly reaching out and taking time off work and learned to live with it. I will say that the internet connection did improve somewhat eventually but it took about 2 years for them to finally improve it.

Had Breezeline for 9 years and have had nothing but problems, from outages to lag to horrible customer service. I have call three different times today to only be hung up on when I state that there is nothing they can do to keep me. I also tried to chat with them and was told I have to speak to their retention dept. before I could cancel. What type of shitty company makes it this hard to cancel. I bought Star Link and have had no issues and way faster for same money!!! Stay away from Breezeline!!!!

Breezeline wireless cable boxes DO NOT WORK! Service is intermittent! I get less than half of the available channels less than half the time! No customer service! No one answers the phone!

My technician came and installed a new line in a foot of snow efficiently, effectively and with a professional and friendly manner. The service was hooked up and working before he left my home. If the rest of my service with Breezeline is this outstanding, I’ll never have to think of that awful “Comcast” word again.

They gave me a window of 8am-6:30pm. Tech says he is on his way at 6pm. By 7pm no one shows, so I call in. Tech lied and said he talked to me and let me know he doesn't have a key to open the box. Why would a tech come unprepared to open the internet box on the building?! Then, he lied and said he left the self install kit with me. He didn't! I asked them if they would like me to climb the pole myself to hook my internet up! I called customer service and they claimed the tech was waiting for a "supervisor to bring him a key" to unlock the internet box on my building. 9pm rolled around and still nothing! I tried the "Live chat" option after that and was told self install means I do it myself. Yeah, the router/modem on the inside, not the lines on the outside. They refused to acknowledge the lazy techs that they are hiring.

Had Breezeline to my condo 4x in last 3 yrs. This last time my internet & TV go out. Troubleshooting N/G.. They sent a tech 4 days later. Send thru have tech shortage. Customer Service people extremely hard to understand due to language…use to have infinity. Much better.. Breezeline very bad and I think I’m getting bad service from them bc I don’t pay (Association pays). If I was a paying customer I could threaten to move my business.. Then after my poor Google review a gal named Loren said to contact her at m.me.Breezeline to discuss.. Turns out no such email address.. Totally ridiculous!!

I use Breezeline in Miami Beach, for a long time (over 2 years). It was really great. Then in the past 6 months it keeps having service outage after service outage that will last multiple hours or all day long. I work from home and fast reliable internet is extremely important. When it's working it's great but there has been about 10 outages in the past 6 months causing a lot of issues. I reach out for help and they just keep saying they are working on it and it won't happen in the future but it keeps happening and they won't do anything to assist. Their customer service chat seems to be AI chatting with you because they are completely useless and cannot do anything. I would not recommend to anyone in zip code 33139.

Yesterday was one of the most challenging days of my life. I was in the process of opening a new group home, and several unexpected and stressful circumstances occurred throughout the day. However, the absolute highlight was meeting Zan, an outside sales representative for Breezeline who happened to be working in the neighborhood. Coincidentally, I had been awaiting my Breezeline internet installation, and due to time-sensitive business needs, it was critical that service be secured immediately.

My agreement on the monthly bill is supposed to be $94.62 but every month the auto pay tries to take out $139. Customer service is a nightmare to get a hold of. This company is awful. Considering switching back to Spectrum just after a few months. Highly DO NOT Recommend Breezeline.

Their service stinks. Never works. Always out and bill keeps going up. Time to find something new. We are sick of it. You call and put on hold and passed person to persons. If they ride around they would see how many trees are on their lines but never remove me. Ridiculous.

Customer representative Elda ended the chat without notification and not allowing me to type in my question. Not helpful and infuriating to get the chat cut right in the moment of typing the question!

Very kind and professional! Took care of what I needed him to do! Thanks for time today. The biggest problem was the wait to talk to a live agent. After that it didn’t take long to deal with the problem!

If possible to rate as less than 1 star, I would! They couldn't even email a label to return the equipment correctly, a customer service lead said it was cheaper to pay than buy a plane ticket back to where the equipment was and supervisors lied about not having a manager to speak too then transferred the call too them! I could go on however it's not worth the time to spell out every detail of their lack of professionalism and ability to perform any of their duties.

Prices are too high, connection is unreliable, customer service is not great. Been a customer for 5 years. Tried to have them maintain a price match with current companies. Was met poor customer service. Called to cancel service. Was on hold for 2 HOURS. So I figured let me call on a different phone and inquire about upgrading service and a person answered within 30 seconds. I asked if that department handles upgrades and cancellations. They said yes, so I asked why have I been on hold for two hours if that person picked up immediately? Didn't get an answer. If you're reading this to see if Breezeline is for you. It's not, find someone else. If you're reading this because you're also a pissed off customer. Call and ask to upgrade service, you'll get a much faster response.

Breezeline connected tv services in my unit after my condo building got a contract with them. I never signed up for tv services and I live out of state so I wasn’t there when they connected everything. So they charged me for tv for a year even though I was not living in the unit and didn’t use the tv or know I was being charged for it. They refused to refund me.

Breezeline is consistently poor in addressing issues or providing compensation for problems they cause themselves. We added a TV to my 88-year-old mother in law's bedroom. Through five customer service calls, we discovered that her equipment was too old to support the additional TV. Breezeline was supposed to send us two new TV boxes (which we received) plus a modem that never arrived. Meanwhile, they changed her from an "old plan" to save her money.

Breezeline internet is a joke. I cancelled my service In Aug 25 and as of Nov 25 I'm still getting charged. Four weeks for them to check my equipment I returned a week ago already. Then another 3 to 4 weeks to receive any refund, That they don't seem to be able to find. Complete waste of money and their service sucks. They promise high speed, but can't deliver. DO NOT USE.

Susan here! Earl was incredibly helpful, kind, and professional, which feels rare today. I’m truly glad I switched to Breezeline because the service has been excellent and the support has exceeded my expectations.

The agent was very friendly and did a great job. Answered all my questions and made sure that I understood everything. Being 70 years old she was very patient with me and walked me through any questions I had. Wish more people were like her.

The loyalty service at Breezeline is actually a helpful service! Kiki, the representative who assisted me, was quick but kind as she worked through making the process seamless in dealing with my need. I recommend checking out Breezeline's loyalty department if you are wondering whether or not they appreciate your business. It was a very positive experience.

Salesman that came to my door was very rude when I told him I wouldn’t switch providers and even after I told my door he was running his mouth and talking trash so I wouldn’t recommend this company at all.

Service extremely overpriced. Underperforms any other service I’ve had in the past. This was the only service in our area when we moved and I was counting down the days until another provider available.

Frequent outages, extremely rude customer service reps that interrupt you as you speak, high prices, equipment burns out fast, and needs to be replaced often (unless you find a workaround), did I mention the extremely RUDE customer service? Will accept a partial payment but will still disconnect your service after accepting the partial payment, and they will tell you themselves "You can go to another company if you want to, we do not care" when you complain about how rude they are.

Unreliable service, zero customer service. Internet is constantly going down because they didn't believe in balancing loads or upgrading existing services. I contacted customer service to have them reverse a payment (they charged my bank twice) and customer service wanted me to give them my account login information (login name and password) and everyone knows that you never ever do that. I guess their customer support doesn't actually work for them but instead of outsourced it. So technically they can't help you at all since they don't have proper access to your account. Just window dressing that they have a service department.

Excellent Service, friendly, polite, Explained what he was doing. Exceeded expectations. Professional beyond expectation. Advised how to use the equipment, commented on the televisions & explained how to use smart TV apps as well.

Outstanding Service, great customer service, always willing to help, fair price and the best part is the connectivity, rarely an interruption appears, but other times is a smooth signal and service, 100% recommended.

Effective, efficient, process. I was able to get a technician the same day. The technician was polite, answered all our questions, easy to deal with. This was the best experience I have had with Breezeline. Kudos to the technician and Breezeline customer service.

I have been a Breezeline customer for many years. I ordered streaming TV for 4 TVs yesterday, and they were installed the next day. The changeover was handled professionally and efficiently by a great technician who was sent to my house. I am very happy with the results.

The support we received from the technician Ricardo was very helpful. They were professional and thorough. The supervisor Anna was extremely helpful. When I first called she went through some troubleshooting steps then realized we needed further assistance. She was very kind and helpful, so professional. She scheduled the technician to come out right away and they came the next morning. Then when I spoke with Nina in customer service she kindly connected me with the proper department. Then we spoke with Matt in IT who made sure he reviewed proper notes and completed troubleshooting before scheduling the technician for additional support. Lastly, we spoke with Jenny in billing who corrected our information in promptly. They were all very kind and professional. -Rachelyn & Paul

Breezeline is the worst internet provider I've ever had, so after years of frustration, I decided to cancel it. I installed a new service from a different provider and called Breezeline to cancel their service. At that point, they offered me an upgraded service, better prices, and a free month of service, which I rejected, but I was told their service would be running for 30 extra days at no charge.

I'm always reassured when I speak with an agent, and this one was exceptional in regard to resolving the issue at hand. This agent made sure I was completely satisfied with the resolution of the current problem prior to ending the call.

Overly priced for a service that is unreliable in both customer service and continuous working internet. Can never get them on the phone and when you do get them on the phone, they do nothing. It’s just a bunch of people spitting out useless information that never solves the problem. We’ve had someone come out to our house 4 or 5 times, and one tech even tried to put an internet cable through our front door, which did absolutely nothing. Last time we had someone come out, he was still in training with no one supervising him. It’s sad how a company that people rely and depend on, because there’s no other options, can be satisfied with providing both poor customer service as well as poor quality internet that costs at least 2 times as much as actual, reliable internet and customer service. They take advantage of their customers' need for their services.

Breezeline made my choice clear and easy to understand with the agent that I had today. She was pleasant, funny, and very helpful. I would recommend this choice to other people and again my agent was super helpful in helping me understand all questions that I had. I now have a savings on my bill of over $100 because I also added my telephone to my plan

Do NOT go with Breezeline. They sign you up for a contract that obligates you to purchase from them for a long term but doesn't obligate them to keep the price for the term of a contract. They raised our rates and said if we went with someone else they'd still charge us the remaining months of the contract. There's no "limiting principle" to how much they could charge you but you are obligated to keep them (this sounds like an illegal contract to me). Was on the phone for over an hour and they said they could literally raise it to whatever number they wanted and thought we'd still be obligated to pay for the remainder of the contract. If that's the case, they could bankrupt you if they wanted to. Do NOT go with Breezeline!

The customer service agent was very helpful. She was knowledgeable and had all the information I needed to resolve the issue. I felt she sincerely cared about my problem and wanted to make sure I was satisfied.

Excellent service. Kurt was super cool, knows his job. He installed all new equipment for 3 tv's in a very short timeline. I was very happy all our questions were answered so we would understand everything. Thank you Kurt

I had the pleasure of speaking with Earl, and he completely changed my mind about switching to Breezeline. From the start, he was kind, personable, and genuinely cared about helping me find the best service for my needs. He clearly explained why Breezeline offers better value and reliability than AT&T—without ever being pushy. Earl took the time to answer all my questions and made sure I understood every detail. His professionalism and friendly attitude made the entire experience easy and stress-free. It’s rare to come across someone who’s both knowledgeable and sincere in customer service, but Earl nailed it. Because of his help, I feel confident choosing Breezeline—and I’ll be recommending it to friends and family, too!

Breezeline has been great. Quick and reliable service. I only use Breezeline for internet, and the service has been fast and has never shuttered. I've had no problems with them ever. Much better than AT&T. Earlante was a great help.

The technician knew exactly what the problem was and fixed it quickly. He was very polite. He came out earlier than I had expected which was good for me. The problem was super easy to fix and took no time.

Internet is fast when accessible. However it drops at random times, about once every five minutes. When it drops all internet is essentially unavailable. Breezeline said that the servers would be updated. Two weeks ago they shut down internet for around 14 hours for maintenance. This fixed absolutely nothing, it might have gotten worse in fact. Breezeline provides high speed internet, that is true. However that is only when you are able to access it. When calling Breezeline they said the server update would fix it. It has been like this for around six months. I would not recommend breezeline, especially if you plan to play video games. You will lose half of your games due to not being able to move. Breezeline dropped my rank to plat. Very annoying.

BUYER BEWARE! DO NOT get Breezeline mobile service! We were lied to by sales representative Countess about how great their mobile service is. This woman literally gave examples bashing T-Mobile saying she lived in a rural area blah blah blah. I took the bait, changed my cellphone service and have regretted it ever since! I haven't had cell service this bad since there was peak and off peak hours! And don't let it be raining LIKE TODAY, JUST SEND ME A LETTER because I can't use my phone... I lost reception 4 times on the turnpike last weekend using my GPS! This is by far unmatched the WORST cell service, and internet. I wish REAL companies were an option but cable and internet is monopolize here. Do yourself a favor if u get representatives countess HANG UP! I HIGHLY DO NOT RECOMMEND.

I was very impressed with the technician in installing everything that was needed. He was very professional. My only problem was communication, as I have troubles understanding anyone with accents. Found out the next day I had a new box installed on the wall with white thin wiring, hooked onto the modem. Why? What is it for? That was not brought up and explained to me. And now, my printer is not working. Yes, I am hooked up to WiFi, but it doesn't accept it.

Worst ISP imaginable service is abysmal, and the internet practically goes down every two hours or on a bad day, like every damn minute. Unfortunately, it's the only ISP in the area, so great, so we're stuck with this sorry excuse of a service. The name Breezeline comes from the fact that the internet goes down even with the slightest breeze.

Breezeline customer service is amazing. I’m a new customer and didn’t know much about setting up my Internet. They walked me through from start to finish. A friendly tech came out to my home to set everything up.

It took days for a technician to arrive only to be told that my issue might be further down the road and that is a different repair team, the tech was the only great part of the experience as he was very helpful, professional and courteous. The tech even replaced the wire between the residence and the pole in efforts of improving signal reliability. Breezeline needs to react swifter as some customers depend on service for different reasons and some can be critical, reliability and resilience is a must.

I had a dish and it was terrible. 😞 My neighbor told me about Breezeline and I love it. Great picture and lots of channels. Tech was knowledgeable and helpful. I would recommend them to my friends and family.

I found the technical service (on the phone) capable and eager to help. The person was extremely nice and superbly trained in customized service. She stayed on the phone for over 20 minutes to make sure that the issue was resolved.

Very happy with Breezeline! The CS reps today were so friendly, very knowledgeable and so easy to understand and talk to. And the wait time for each person I spoke to, you ask? Not any any more than 2 min for both. And my questions were both answered and resolved. Also, I've been with Breezeline since even before they were Breezeline, and my Internet speed and quality and CS have never been better.

Company has really bad customer service. I had problem with my internet. Had to make several phone calls to get the problem fixed. Long extended waiting time. If you lose the connection, they will not call you back and you have to start the process all over again each time. Seems like they do not document any customer conversation. After several phones calls and long minutes in the computer they said they have to send a technician. I would not recommend this company. Switched to another company.

Awesome service. Knowledgeable technician. Patient with teaching me new system. He explained the new system thoroughly. I’m very happy with Breezeline.. Very easy to make appt. And technician was on time and thorough.

Nathaniel was nice, super professional, showed us that we were paying too much for ATT internet. ATT was raised my bill to $90 for the 1000 Mbps speed but when I ran a speed test with Nathaniel, it showed AT&T was only giving us 100 Mbps. He walked us through the process and painted the picture of how installation and switching goes. Highly recommend Breezeline and if Nathaniel knocks your door, he will be sure to help you out. He makes it super easy

The customer service guy I can't remember his name helped me a lot when I was in a jam financially. He got me hooked up with $10 a month plan because I'm disabled and have limited income. Great people to work with, very understanding 👍

Technicians Giovanni and Aiden were Great! They were both very Kind, Friendly, Knowledgeable and Professional! On a scale from 1-10 - I rate them 100! The task was completed in hardly no time. Job Well Done!!!

Breezeline did not have any promotion programs I could reduce my plan with as I am a senior citizen on social security so my budget is tight. I wanted to see if there was another loyalty program available and it was not. The new plan price doubled so I had to try another cable company. I did try XFinity however, I was not pleased as much with the service. My media streaming did a lot more buffering. My phone or WiFi data did not have enough strength to allow me to listen to music in my headsets while working in the yard. I was not aware that unlimited data on XFinity did have a cap on the data and every month I was getting emails telling me I had went over my data plan.

I just came back to Breezeline because I was convinced of great changes in their product and service. It's still very early, but I have not been disappointed. The website is better and my tech was great!

Breezeline tech that set up our home with Internet and tv was spot on. Very knowledgeable about his job. We are Senior Citizens and we would not been able to establish the hook up we needed for our home.

Customer service is the worst. I just opened an internet account and the person who set up my account input my phone number incorrectly. I am now completely paralyzed because every aspect of customer service is automated and linked to the phone number. They don't recognize my number of course. It is nearly impossible to connect with a live agent. I am beyond frustrated and angry. Oh and no customer service on weekends, so too bad if you have a problem on a Saturday. Avoid this service.

It would be a higher review if my streaming and internet wouldn't go out all the time. Also if the price was better 288.00 is way too much. They don't give discounts to loyal customers. I constantly get video not available.

Great customer service, fair pricing recommended it to everyone to deal with them. With one phone call, all my issues have been resolved. Technician came same day within an hour. The customer representatives are very knowledgeable and polite. Yes, I am recommending it to everyone.

Aimee was very helpful and courteous. I probably would not have gone with you except for her professional and well informed assistance. She was great. I was unhappy with Verizon overpriced inferior service. Thank you Aimee.

Alfred, the technician, arrived on time. He was able to give me multiple choices of fiber optics install locations, of which I have chosen one. He did his job in a very professional way and was very clean and efficient. Technicians like him make Breezeline desirable.

Once I got through the voice assistant and was able to actually talk to a person, all went well. Breezeline needs to make it easier to get to a bonafide tech support agent. Fernando was the tech support agent and provided exceptional support.

Took a while, but the agent resolved the TiVo program issues. Logging into your robot took three tries and two disconnects. Once connected, our tech agent first analyzed the problem, and then step by step resolved the programming and TiVo reinstall.

Excellent experience in getting internet set up. The young man was very knowledgeable, professional and kind. He made sure everything was working properly and answered any questions I had. He arrived within the window I was given and had everything installed and checked very timely.

The technician that came to my home performed an outstanding job. He explained things that other techs never have. He did an exceptional job. Very courteous and respectful. If you need a tech ask for Willy. He did a great job.

I don't usually write reviews. Earl our salesperson was and is, excellent and caring in advocating and supporting our change to Breezeline home and mobile. (Earl gets a 10!). We got an excellent and knowledgeable home internet installer. Customer service humans worked very hard for us as well. My 4.5 rating, not 5, is because of my experience with the customer service menu and call forwarding system that repeatedly disconnected me After receiving new SIM cards, we had no working phones, so I went to a friend's house to use a working phone. Repeatedly, after going through the menu, I was disconnected before getting a technical support person. Only my persistent calls brought success!

ADAM did an amazing job. He was informative, knowledgeable, understanding, and tried his best to assure me my problem would be solved. And solved it as well. Others should be more like him. His customer service was SUPERB!!!

Typically I do not answer my door for solicitation calls. It just so happened my front door was open so I answered to a very polite young man’s call. After speaking for a few minutes I invited him in and he went over my current internet bill and what I pay. Learned he could save us a large amount of money for better service. We now have fiber and a way faster internet connection. Nathanial was so very nice, kind and a true gentleman. He was no pressure & very sincere. Breezeline certainly hit a home run when they hired Nathanial, a nice human being, which we need more of. Thank you Nathanial. Roseann

I would like to share my appreciation for Victoria from customer service. She provided outstanding support while helping me resolve an issue with my slow internet connection. From the beginning, she was patient, professional, and very knowledgeable. She took the time to listen carefully, explained each step clearly, and made sure everything was working properly before ending the call. Thanks to her assistance, my connection is now running smoothly. It’s rare to find such dedicated and caring support, and I truly appreciate her excellent service!

I am writing to express my gratitude for the excellent service provided by Dominic during his recent visit to my home on 10/4/2025. Dominic arrived on time for the appointment and was very respectful of my home and time. Dominic completed the connections to the television accurately and efficiently. He took time to explain the new features and the channels available. I am very satisfied with the service that Dominic provided and will recommend this company and the technician for any future needs.

Great service with great technician and customer service was awesome. I’d definitely send anyone that’s looking for home internet to the company just based off of my technician's great service. Easily the fastest and great service.

Just had Breezeline installed and my farthest wireless connection point is still faster than my former cable based provider. Installation was fast and setup was simple. Easily able to reposition the boosters for best coverage. Couldn’t be happier.

Earlontae was a very nice salesman! We enjoyed talking to him and enjoyed his company and service! He came to the house and interacted with us, explained everything professionally quick! He’s welcome to our fire pit any time!

We are highly satisfied with the service. They are very helpful and always willing to help. Great job overall! We recently needed to lower our bill, and they were very helpful and friendly. If we ever have an issue, they always help.

At the time of my call, I was experiencing call dropouts, interrupting the call. The analyst did some work on the Modem in the background. I assume the issue is resolved. No real way to tell without calling all my contacts and have a lengthy conversation. Analysts with heavy accents are hard to understand.

My technician was great. Very kind and did a great job. The folks at the call center, however, need a lot more training. I had to explain myself at least 5 times. They called me 4 times to tell the technician was on the way. I left work early and he arrived almost an hour and a half later. 3 of the calls were automated and one live person and he didn't understand anything I said. I truly do not understand why they call you so many times. Once is enough. Makes no sense to me. It makes the whole experience aggravating.

Every time I call "we are experiencing high call volume"... Too few people answering phones or the service is terrible. Called to report an outage where a tree took down the line from the pole to my house. It took ~25 minutes to speak with someone. When I finally got to speak with an operator, it was an ** gentleman [super pleasant guy] who must have been living on a chicken farm. All I could hear was roosters/chickens, sometimes loud enough to drown out his voice. This was the second call to schedule an appointment, apparently the first one wasn't actually set so we were waiting for the technician that would never come. We'll see if anyone shows up this time.

Terrible Service! Constantly stops working. Moved here 5 months ago and have had a tech out 5 times! Every month it just randomly stops working! Then tech comes out and says its fixed. Rude customer service!!

All I will say is the color on my TV POPS OUT. I should have gone with this company first. What I liked was it was hooked up with cable wires and there is only 1 in box required not 2 and slot of wires.

The installer arrived as scheduled and was very helpful and friendly. The installation was quick and easy. The technician explained how to use my new equipment and answered all the questions I had. Exemplary service from my new internet provider!

I usually don't write reviews, however I was so impressed with the representative, Earlonte that I had to share my experience. He was polite, very respectful, and professional. He explained every step of the process, including an estimated time line for installation. As a frontline member of Breezeline, he's definitely a demonstration of your core values.

Once I got through automated system which I had to listen to several times which got me to the wrong representative? Who then transferred me to the right representative. He was able to cut my bill and keep me with the same service.

Incredibly long wait times to get a customer service representative on the phone, and usually find the agents range from difficult to extremely difficult to understand due to their poor command of the English language and heavy foreign accents and excessive background noise on the agent's end. I am always repeatedly put on long holds, experience dropped calls after long waits, and after dropped calls the agent does not have the courtesy to call me back, ALSO, on two occasions my Breezeline-supplied remote has completely quit functioning, so I called to request a replacements and I'm told that I must pay $15.00 to Breezeline in order to receive a replacement. Why should any customer be required to pay money for Breezeline's faulty equipment! That's unacceptable and ridiculous! You get the idea by now. Having had it with years of this type torture, I haver finally “cut the cord”. No more cable service. Just streaming now, and I will very soon find a different internet provider.

I was moving and scheduled (2 weeks prior) my service to be switched to my new location so there wouldn't be any disruption. Was told everything would be fine, it was not!!!! I recommend if you move have a scheduled appointment with a technician the day of the move (service to be rendered). I guess when you're the only provider in the area at the moment things fall through the cracks. The service is fine, but needs improvement. In my line of work being client focused and competition high they Breezeline would have lost.

I typically don’t enjoy door-to-door sales visits, but my experience with Breezeline was outstanding. The sales representative who came to my home was courteous, professional, and took the time to explain everything clearly without any pressure. He helped me secure a plan that will save me approximately $5,000 over two years—an incredible value compared to my previous provider AT&T. The installation process was just as impressive. The technician arrived on time, was both professional and personable, and made the entire setup easy and seamless. He ensured everything was working properly and patiently walked me through how to use the equipment.

Earl was informed and efficient and returned calls promptly. The TV channel access is awkward and complicated but internet is fine. The price is good compared to other providers. Top many choices when I turn in TV to find channels.

The installation was so fast and smooth. The technician was very friendly, knowledgeable, educated and professional. He left my home after he was sure that everything was working perfectly. Thank you Breezeline for that amazing service. Highly recommended. Best,

Neil, the technician, was very diligent and thorough in making sure my WIFI will not malfunction again for a long time. The man knows his job. My only regret is that I missed a good part of the Dolphin/Bills the night before. It was difficult getting anyone on the phone that may have bend able to help, but I’m happy about Neil’s successful effort today. I was not issued a receipt, since there has bend no mention of a charge to my account.

Everything was done efficiently and well. The service person who came out was on time and resolved the problem. I was impressed how fast a service visit was arranged. I have been a customer for years.

The technician was wonderful. Calling BreezeLine to get great, friendly service is nearly impossible. It’s an all day event to get anything resolved. And don’t bother if you don’t know your PIN number on your bill. They won’t tell you jack sh*t. So disgusted they’re so big and forget about us little people who pay top dollar for their service. It’s really sad. This company upgraded two of my apts (I had no choice) and one of the tenants had an issue with hers and that’s how it all started. All I wanted was a tech to come out and fix it. Didn’t have the pin #. All other info but no pin….doesn't make sense to me. Took days to get it straightened out. Should’ve been an easy fix.

Your "extremely high call volume" is a joke. It takes at least an hour to speak to someone. You can't always be experiencing extremely high call volumes. Hire some more operators. You charge enough for your service, you could at least staff your phone lines accordingly.

Someone answers the phone in a short amount of time and are very helpful and knowledgeable to get and issues or requests resolved! I’m old school and like to deal with a person on the phone instead of online chat or dealing with Apps. They are courteous knowledgeable and professional and resolve any issues quickly! Very much appreciate the quality service provided by Breezeline.

Had internet installed in house today. First off, dealing with the sales department was awesome. They guided me through everything and answered all my questions. The tech was amazing. On time, quick, friendly and get us informed of everything he was doing. He didn’t leave until he knew we could all connect and there was no issues. Highly recommend.

Called customer service asking for the upgraded service and equipment late Saturday. Got an appointment in 1 day (Monday)!. Technician arrived early and was done quickly. Speeds (download and upload) are considerably faster than before. TV channel lineup has more HD channels. Equipment seems top notch.

I was not even aware of this company as it’s not near my mom’s place in Maryland. I got it for my apartment at my school. The apartment rental guy told me about it. It’s the best price I found. The internet is super fast and the service is outstanding. I would recommend this company for internet if you can get it in your area.

Great Stuff! Great staff and great price and great service! I have never had a dropped csññ. I have have many companies before but I feel your company go up and beyond what they need to do. So far I have told all my friends about your company.

Breezeline took care of swapping out my box. My tech was on time, knowledgeable, and resolved the swap and reprogrammed all my boxes in a timely fashion. I highly recommend Breezeline and their technicians.

So far so good, technician arrived on time, it was proceeded by a phone call with the name of the technician who is going to be, technician did installation. Installation was done professionally and quickly, Internet seems to be very good quality

Breezeline continues to be the best choice! Their customer service is top-notch and they care about their customer's satisfaction. Compare to other providers, you can easily talk to their technical people, who are very knowledgeable.

I have had Breezeline myself for about 2 years now, sadly I had to switch companies, but I absolutely enjoyed Breezeline. I just signed my mother up for Breezeline services and they were installed on yesterday, and she absolutely loves it, so 10/10 I definitely recommend to others.

The technician who installed our fiber modem and router was friendly but professional, competent, and careful. Zero complaints about the installation and the service is working well. Navigating the Breezeline website was a bit more complicated. BL seems to be fixated on the mobile app, and as a professional who does NOT use his phone for any serious financial matters, but use a laptop/desktop, the website is difficult to navigate. Minor technical complaint; Breezeline's router has no setting to NOT broadcast the SSID, which I consider a potential security flaw.

I contacted the company yesterday afternoon and I’m the morning the technician was here, Professional services, easy and fast. I really recommend it to everyone who wants a new and great internet service

How is waiting on hold for 300 minutes customer friendly as well as waiting for a chatbot for 42 mins. This company either should hire more customer service reps at the rate they charge or find a better system. Their phone service is just as bad as their spotty internet and jacked up prices.

Horrible level of service and service. I moved out of state and returned their equipment and still got charged monthly for "missing equipment" they claimed they sent 6 years ago.... I paid thousands through the years but they still wanted 110$ for a 6 year old extender they claim they sent and I never received. Waited 30 min on the phone to speak with robot-like people that repeated the same line....

Superior/exceptionally outstanding technician, Jean'. He was fantastic! Jean' was kind, courteous, professional, knowledgeable, respectful, good listener, patient and he knew exactly what needed to be done. He was polite, kept me well informed and answered all my questions. I am so grateful and appreciative Breezeline sent Jean' to my home for technical support. Jean' is an asset to Breezeline.

Was satisfied with the service I received. Technician was knowledgeable and very thorough. Called for service and they were here within the time I was given. Would recommend Breezeline to others in the area.

The technician was very pleasant and did a great job on the cable install. He was very neat wearing shoe covers in the house and cleaning up afterwards. Also explained how to operate the Wifi and install the app on my phone. Highly recommend!

After many attempts to contact technical support which the prompts get you to technical support, but only gives you two options: TV and phone, not Internet. I finally went to the live chat and got to make an appointment. You need to make it easier to access all phases of your services!

I am new to Breezeline and it has been a pleasure doing business with them. Excellent service. Professional and reliable! Great customer service, quick installation, excellent and stable reception for internet and television so far.

My experience with Breezeline was a nightmare from beginning to end. The only redeeming quality was the independent contractor who did the installation. The IRS is easier to deal with than the Filipinos manning the technical support lines.

The process was easy from initial order through Installation. The technician performed the installation professionally and in a timely manner. I have not had much time to use equipment but what I've seen so far it will be fine.

We had a storm on a Tuesday and lost our internet. They told me the soonest they can send a technician is Saturday. I stressed to them I work from home and need the internet to log on to my computer and I would not get paid for 3 days and could lose my job but they still said the soonest would be Saturday. I ask to speak to a supervisor and a manager and they all said the same thing. Very disappointed!!

Was great for the first year. Every year for the past 4 years it has gotten worse and worse. Expensive, super inconsistent service, service is in an outage at least once a week, customer support is terrible.

From the sales presentation (Rome) to the installation (Ross) and operation the entire process was seamless. On top of the quality of feed and ease of use we were able to cut our monthly bill by nearly 30%. Highly recommend Breezeline!

Absolutely horrible service! Try to update or change any of your services you need to call a special number at Breezeline. On this line the wait time is greater than 2 hours. Once you finally get a hold of somebody, which is doubtful, they will do everything in their power to try to stop you from changing your services. Their website is absolute garbage. Their services are high-priced and mediocre at best. I would avoid doing any business with this crew. They will do whatever they can to screw you out of a dollar.

This is a company that only cares about the people signing up for service. Once you are signed up and using it you are forgotten. Except for every month when they want your money. Prices they post are not accurate AT ALL. And cancellation? I hope you have a week's worth of time. If you do not return the equipment in 24 hours they will double bill you for the cost of the equipment regardless of your lease fees (that literally pay for it 3 times over).

From start to finish the Breezeline people were capable, polite, responsive, and professional, especially compared to ThinkBig, which I had initially contacted, who completely dropped the ball by not returning my calls and lost my interest in dealing with them. Breezeline hustled for my business and delivered.

I just moved to an area with Breezeline coverage a few months ago, and it has quickly become the best internet provider experience I have had in all my years with internet services. I have not needed their TV or cell phone services as of yet, but when I do switch services, Breezeline will be my choice in provider, as their cell phone deals are stellar!

Awesome communications, support, service and speed. We use internet throughout our house and have no connection issues and no “no or limited service areas" in our house! Awesome service, speed and just awesome overall!

I was offered a promotional 2 year subscription of $38 per month for 1GB down. I agreed and cancelled my other service, returning all equipment. Got my billing statement and they almost doubled it. They're refusing to do anything to come even close to honoring the original price we agreed to. If they offer you something over the phone, get it in writing because they'll change it to whatever they want.

Breezeline is by far the worst internet service I have ever had. My service is interrupted at least 7 time a day. The internet goes out which then interferes with cable TV. I have also been charged double for one month several times, and they expect for you to still pay. Just paid my bill and woke up to my service off. Like they take my money then cut off my service. When you call in to speak to customer service to have them explain the extra charges they try to make me feel like I'm crazy and your account online never matches their system. The service was better when they WOW.

Ariel: Name of the technician, professional and capacity resolve my issue in just a few hours. So appreciate the cain of peoples you hire 🙌 many, thanks for the effort he did to connect my internet and start working on it.

The technician arrived before the scheduled timeframe I was given. He worked quickly and was very knowledgeable. He removed the old equipment and then installed the new equipment. He also went over the new remote functions before he left. He took the old equipment packaging with him. I would highly recommend him.

Really great and easy setup experience! Service works great so far. Technician was knowledgeable, helpful, kind, and fast. It’s an older house way out in the sticks so I expected problems, but he sorted them out with no issues for me. Internet itself is super fast so far.

Worst internet/tv service I have EVER had in my entire life! I signed a contract for a specific package at a specific price with a specific promotion and Breezeline is not honoring that contract. Several calls and always transferred to different departments to be told multiple times someone would call me back within 24 to 48 hours and here we are, not even a month later and still no call back. Time to contact the Better Business Bureau and Consumer Protection.

The techs showed up quickly. They probably took 20 mins (if even that long) to get the cable installed into the home & set up my box easy breezy. They were friendly & professional & made sure to wait around for the internet to start working. They also explained everything they were doing, which was nice.

I am very satisfied with the service and attention from the technician who came to My home. He was courteous and knowledgeable and checked all devices and outside equipment to make sure everything was working properly.

Breezeline’s serviceman, Eric did an outstanding job recently in getting our TiVo box to communicate with one of our TVs to get us connected again. It was very complicated and he did a lot of work to find the problems and to run a new wire outside to our equipment as well as replacing our old TiVo mini box as well as connectors. He was extremely knowledgeable, professional, friendly and polite! Thanks Breezeline for scheduling us quickly for an appointment and Eric resolving our problem!!!

I've been a Breezeline customer for just over two years. Overall, I've found them to have reliable service and to consistently provide good speed. For a company that claims to be straight forward on pricing, they absolutely would not offer me a plan at a lower speed for an affordable cost. My initial service was 500 Mbps download/50 Mbps upload at a promotional rate of $69.12/month which included a $17.99 equipment fee. The promotional rate ended and without notice or discussion the price increased to $131.98. There are no prices posted on their website; however, ** claims their prices are significantly cheaper.

I love Breezeline, service is great as well as the options and quality of the service. Living in a condominium now with the upgrade to optical fiber the signal is great and I have up to three TV’s with three different signals (boxes).

I've been plagued by regular internet disruptions for over 7 years. And when I was connected, I never came close to receiving the internet speeds that I paid for. The chat and help desk service is subpar. Most times it is an argument not a discussion on resolving the root cause of chronic "modem flaps." I am quite certain I have never spoken to or chatted with a person who lives inside the United States. The chat lag times are unacceptable. Many times I can't tell if a connectivity drop on their end is causing the lag or if the pause is caused by them looking up the meaning of what I am saying. Breezeline needs to do better for their rural Virginia customers. 7 days and counting without internet in the Northern Neck.

Breezeline has been great during hard times. Always willing to listen and try to help.They truly do want you to have a great experience with their service. Always looking for discounts also. Thank you so much

The technician was on time with good communications related to arrival. He was efficient and thorough, answered all my questions, helped with giving me directions on how to cancel my previous provider. The install took less than 20 minutes. I appreciated how easy this was.

Couldn't be happier. They came on time, not like the cable guys. Lol. Were nice and fast install. No issues. I would recommend them if you are looking for service. Oh and the prices are great also... Enjoy. I am.

Technician was wonderful. Fast and efficient. He made sure I knew everything about the remotes and channels. Provided excellent service with a friendly personality. Overall, it was a great experience.

Very good. Came on time, completed the task, was very easy going. Made the process easy. Excellent service for a weekend. Made it fast, changed out the modem, easy, quick and very nice. Glad I was able to get service on the weekend.

I am so impressed with the friendliness, professionalism and service I have received through Breezeline installation. The sales representative, the technician and installation was flawless, quick and easy. I tried two other companies to get internet service here and Breezeline certainly lived up to its name! Bravo!

Spoke to Wendy on the phone, I had a bunch of questions before starting with Breezeline. She was tremendously helpful and efficient. We got everything set up and ready to go in no time. Thank you Wendy!

The Fiber-Optic upgrade was okay. Feels more like a step backwards or no step at all. The upload speed is improved. The modem router location is not where it was and its new location makes it difficult to hardwire my computer. So I am not exactly getting what I thought I was. Connection is strong and smooth however I was looking for more power on a speed test. The results were a step back besides upload speeds. I just wish my other devices could run off the new router but everything for whatever reason is proving difficult with the new setup. I may have to purchase new equipment to make things work the way they did. The installer was friendly, professional and worked diligently ensuring the new setup was providing signal. He did a fantastic job. I just don't feel like this was much of an upgrade.

Trenton was professional, knowledgeable, informative, and polite. I appreciated his expertise and guidance. Thank you for sending him to my home. He is what excellent customer service should look like.

It was good. I ordered Breezeline 500 Mbps package online. The technician came a few days later and everything was installed in about 1 and 1/2 hours. Very satisfied with the whole experience. I highly recommend Breezeline.

There was a power outage in the area that resulted in the Loss of my service so I had to contact Breezeline to help resolve the issue. The tech support was friendly and helpful, very professional and respectful, walked me through the entire process and helped me with restoring my service. I would definitely recommend breezeline to anyone needing reliable service and dependable staff that's willing to assist you with any issues you're having with your service.