Breezeline Reviews

I am currently on hold. I have been on hold for 1hr 15 minutes this time, 20 minutes the first time. We have terrible internet service, not reliable at all. There is no competition in my area. Shocker. If there were competition, the service might be better. Been here 20 years, no options available.

My experience was horrible. I bought a house, ordered Breezeline service and have been paying for it. I just moved in after 3 months and requested a technician to come to the house and hook the tvs up. I was told no! That since this was my equipment and they would not send a technician. This is not my equipment. It is Breezelines. When I bought the house they sent a technician to cancel service for the previous owner and unhooked their boxes. The technician then told me when we moved in to call Breezeline and they would send a technician out to hook up our tvs and internet. I'm very confused and upset over this whole mess. I guess this is poor treatment of the

Our serviceman was very friendly and knowledgeable. He was professional and efficient. He took the time to explain things and the new equipment to both my husband and myself. I was very satisfied with the service call.

Opted out of Xfinity's 2 year discount promotion (with a hefty price increase to renew) for Breezeline. Purchase was very smooth and the install was great! Tech showed up on time as promised, got to work and quickly had me up and running. Now it's time to see how Breezeline works in our household. Streaming and internet are the top priorities and time will tell the story.

It’s frustrating when a favorite channel like TVE International (RTVE) is listed in your new Breezeline channel guide but isn’t actually available. Attached is the new channel list offering by Breezeline.

Let me start off by saying that where I live Breezeline is the ONLY internet provider we can buy from. This has been my experience thus far. When it was Atlantic Broadband there was nothing but issues. Outages all the time and throttled internet. Once Breezeline bought it I was hopeful. It took awhile but they are now at a point where things are stable. They made updates. They put in new wires. After about a year I have internet that has done well and serves its purpose. Being that ALL cable companies raised their rates we dropped our cable and kept internet for streaming. The prices are too much. But again, that’s everyone. The only thing keeping me happy is that I got my price locked in and you’re able to call Every few months to get whatever promotion is running. So it’s important that you keep up on those and check their website and social media accounts weekly.

From start to finish the experience I as seamless. The technician showed up with a professional attention. The upgrade was very quick and without after problems. The equipment works well and I am satisfied with the overall performance.

Customer service agent that understood the problem immediately and quickly resolved the issue, got me back up and running! They were knowledgeable about the situation and resolution. Our call dropped they even called me back so I didn't have to go through the automated timely prompts a few times to get a human body on the phone!

I don't like the service packages offered. Everything is so over priced. And the service goes out with a wind blow. There need to be more services for a lesser price. I have no problem with the techs.

This is the worst internet service in the world. Customer service is the worst always losing internet access and paying way too much. Had Comcast and my old place and it was the best service there was for 10 times cheaper. My internet is always going out and trying to get a hold of somebody is almost impossible. Also my bill date keeps changing from month to month. I am on a budget and this is the worst thing ever, first is due on the second and it's due on the 1st and it's due on the 15th, nothing is consistent with this company. They are the worst. Unfortunately, in the area I just moved to buying a new home, this is the only internet provider available so if you have other options, do not choose this one.

Technician Called 1st and showed up promptly as scheduled. Great Service was provided all around!! Internet service is flawless. Cable and Internet services were provided for free with HOA package, although I just use the internet.

I’m impressed with the reliability of my cable and intranet service. The cost is very reasonable and speed is outstanding. Channel variety is very good as well. The Breezeline service team is wonderful. I’ve had Breezeline now for over three years and continue to be impressed with the company. I would highly recommend this service provider.

My neighbor had Breezeline installed. When installing our neighbors' line they cut ours. This has happened multiple times now. After contacting Breezeline, they told us it would be 3 days before they could send someone out to fix. I could understand if this was the first time or that we had accidentally cut the line, but this was their crew who cut it. Now that we have internet we will start shopping around for a new provider.

It was very easy to set the account up, mediocre service. Charges were included in our monthly lease. To cancel the account takes an act of God, I needed to wait over 2 hours on hold, entered a call back number but never received a call back, resorted to asking for sales which were available right away however they just placed me back on hold. Sales was great, support customer service horrible. Avoid at all costs.

Adam and Glenn were the technicians answering my call. They arrived on the day scheduled, introduced themselves and listened patiently as I explained the issue. My cable line had been cut. Sad but true. Their visit involves going under the house. They installed a box at the back of the house so no one will have to do that again!! Knowledgeable and respectful, they installed a new cable line. I am very satisfied with their work.

Setting up online was a little hassle, they gave me an appt day/time. But then called me 3 days later to say that was a "fake" appt. So I had to make another one which took longer. But the tech was very knowledgeable & friendly. Prices could be better.

Very fair price and very friendly customer services professionals that I have encountered for both Internet and mobile services. No gimmicks and tricks to sell more than you need. I hope their internet service can cover more regions.

I was calling Breezeline to obtain pricing on retention of service. I spent 1 hour pressing option 2 6 different times to remain on hold finally opting for call back which was never received. Called again same with same outcome. Today I again called repeating the above. I finally was able to Chat online to receive resolution. This ended up requiring 4 hours of my time. This company doesn’t deserve anyone’s business when they have such disregard for the public’s needs. Working consumers do not have this amount of time for something so simple. SHOP ELSEWHERE!

Friendly service and they try to answer all questions and let you know what they can do for you now and in the future. I really appreciate that they help you understand and are so helpful. I am making this statement on my own account.

Breezeline is mostly ahead of the curve in its service offerings both in cable television and as a WiFi provider. My home today is entirely running on fiber optics and all connected devices are wireless including cable tv. They offer fast service calls and their technicians are knowledgeable. (Kinda strange they have separate WiFi technicians and Cable Technicians that sometimes you require multiple visits but perhaps that’s a factor of today’s technology.) Call centers offer call back and their phone techs could do with a little better understanding of all the different systems that are still out there as well as a little more courtesy towards customers!

Thank you,

Tech that did my install was very professional and knowledgeable and overall did an AMAZING job. He was only hindered by account issue that was totally out of his control that prevented me from getting online. Breezeline tech support was terrible. Took over 20 mins to finally talk to someone then an hour on phone with NO resolution until next day when they finally found issue on their side.

Quick easy set up and fast internet.... Coaxial and fiber internet are the way to go if you have access... I was able to schedule a setup and they called in advance and texted to confirm my availability.

I was surprised when the Technician came and he explained the new technology and hooked everything up. The password never changed and he was there a thorough and I was very grateful. He was very kind and very polite. I'm very professional.

I could go into extravagant detail on how amazing our experience was. Technician Srour made this our best experience with an internet provider. He made connecting a new cable to our home look easy. His professionalism and experience should not go unnoticed.

I just moved and called Breezeline to hook up my TV, phone and equipment. Breezeline set up an appointment promptly and sent a service man to my new residence. He installed all my equipment, TV and phone and was very knowledgeable and even took the time to answer my questions. I highly recommend Breezeline, never had any problems with this company.

I am satisfied and will definitely recommend this service to friends! I made the appointment online and the tech came in time, let me know he was in the way and I set up auto pay for the service. It was very easy and this is the best rate I found!

Your truck decides to block sidewalk that wheel chairs and elderly use. When asked to move the truck driver says can't. It's the only spot it fits. This is far from the truth. Address ** has a huge parking lot where there are plenty of large vehicles. 4.21.2005 10.45 am.

Technician came on time, actually a few minutes early. He was very professional and detailed with my new service. Very patient as well as I was dealing with FPL to restore my power at my new place. Great job!!

After I hung up my call with Breezeline, I said to myself that this is one of the best organized companies I have ever dealt with. My questions were answered immediately without being on hold for a long time, and the problem solved in a short time.

Excellent customer service!! The technicians are very knowledgeable and courteous. My internet signal works great and with all the laptops and TVs at home, this is a must have!! I highly recommend this company and if it's already include it in your HOA, be pleased it's them

The Technician was very nice and very knowledgeable. Got us up and running in no time. I was very pleased with the kindness and overall experience we had with this technician. Thank you again for your help.

I would recommend me anybody to breeze line that’s in their area for service. The very efficient very quick and very helpful and explanatory if I could give them a higher than a 10 I would. They are the best Internet and TV service I’ve ever had there were affordable and very helpful. I appreciate all the help that I got when I called and the efficiency when I called about the pricing and the packages that you had to offer.

The technician was top notch! Explained the issue well. Let me know how he would resolve it. Worked out in the cold and rain, right through the miserable weather. He resolved the issue and did a great job! 5 Stars for him and his skills!! Great job!!!

Ross was great in trying to solve our cable, internet and phone issues. Hopefully, we will be all set. He was here until he was satisfied. He told me to reach out again if there are any further issues. Thank you very much!

I called at 8:00 and they were here 1 hour after I called. Very efficient very helpful and quick on what they did for the service. The technician that was here that installed it he was very helpful and had it done in a timely matter. His name is Roso. I would recommend this company to get TV and Internet service. Everything was done very professional. Highly recommend them. The technician I couldn’t ask for better help from him. He explained everything excellent. If I could give them 10 stars, I’d give them 10 stars.

The internet does not consistently work and the price they charge people for the same service is also inconsistent. What I am charged for my service, neighbors using the same exact service are charged half the price. When I called to complain about this, they offered me a $4 discount!

Our internet was very slow. We called them up and worked with a technician in a chat. The problem couldn’t be solved online so they sent a tech out that day and fixed the speed. We were very pleased. Thank you, Breezeline!

Tech guy was perfect. Calling Breezeline was ok. But why not book online? PS: The whole tech visit was actually needed? I do not think so... Technician basically replaced equipment which was functional and fairly new with identical equipment. If I sell my condo in a month, they will require the bew owner to change everything again. Just to charge a fee. Then I have to send Breezeline the "old" equipment. Or pay a fortune for it. Plenty of pointless activity. And then people buy EV to save the planet...

From my phone call ordering service to the wonderful technician, Breezeline was A+++. Recommend them highly as they are efficient, professional and easy to work with. Great experience and wonderful technician. Thank you!

We have been with this company for over 50 years, and have been very pleased with their fast response time regarding any changes we required. Thank you Breezeline for keeping these old, faithful customers happy.

I love that our technician was on time explained every single detail about the installation and he offered to come back if we had any problems. Great communication showing me and my wife how to control WiFi connection and what to look for.

The technician was pleasant and professional. He was also fast and very communicative. He cleaned up after his visit and left no mess. Thank you for the prompt and efficient service! Just wish the service was better and not so expensive.

They solved my problem easily and fast. Great phone support and such a sweet operator, she managed to solve the issue and she had a great disposition. I'm grateful for her quick help and how she managed the call.

I cut my internet line on a Sunday while gardening. I called Monday morning to report the outage. Breezeline sent a tech out by 1:00 pm. Amazing! It was pouring out and really didn't expect to get this repaired in such weather. I felt so bad for the guy, I went out and held the umbrella for him. Least I could do. And get this, he noticed something that he said would improve my signal, so took the time to balance the load or whatever. The cable was repaired and internet resorted in record time despite the very wet and muddy scene.

Ordered in a Friday they installed on Monday. And was early. The price is super affordable and was easy to order service without all the hoops to run through. I recommend this to everyone. Super nice people.

I had a service technician Tony, come and hook up my internet, today. He was professional, and did an awesome job, would highly recommend him, and Breezeline to my family, friends, and co workers. Tony deserve a 10 plus, for his services knowledge, he did an outstanding professional job. Thank you Tony.

Very good company. Fast resolutions and even faster technicians. The best all around. The product they sell is excellent and the technicians are top of the line. I am looking forward to get the new lines with the new internet.

The customer service rep Mike was super patient with me and helpful. Made the process so much easier by explaining things and walking me through and most of all, listening. Thank you Mike for your patience!

The call center was friendly and professional. When he could not fix the problem over the phone he expedited the on site service. The technician resolved a fairly complicated issue quickly. Our cable had been pulled down coming into the store. Thank all of them for getting our Business up and running again!

Horrible connectivity. Horrible customer service. FRAUDULENTLY charged my account $500 after terminating service as they say they never received my returned equipment despite USPS verified tracking numbers. Stereotypical CEO living it up in Florida and sticking it to middle class Americans. Breezeline is a fraudulent scam company. I’ve had better connectivity in the Middle East.

The customer representative went well beyond the call of duty. My problem was not an easy one to solve. However, the agent patiently worked with me for an extended period. She was determined to remain on the telephone until my problem was adequately resolved. Vanessa was great.!! And so extremely helpful.

The agent was very interested in helping solve the issue. He also said that Breezeline is a big company all over the United States. He wanted to give me an appointment as soon as possible but since I was going on a trip I needed to postpone it

The Breezeline technician was very professional and knowledgeable. He came earlier than expected and fixed my problem in no time. It's usually not very fun to deal with a repairman, but I was very pleased with my experience. I would give it a 5 star rating.

I am very happy and pleased to have Breezeline as internet and TV provider. In Aventura, FL I can say based on experience that they are the best. If a problem appears with the signal the tech is sent the next day to solve the problem, not a week waiting time. Very knowledgeable customer service as well. Highly recommend this company.

Have had Breezeline for a while now and have had zero issues!! Techs are kind, knowledgeable and customer service is on point. Price is perfect too. Can't go wrong there. We plan to keep our service here for a long while. Thanks guys!

My Experience with Breezeline TV, Internet and Mobile. Background: On March 20, 2025, I was looking at my Spectrum TV and Internet bill. It was almost $200 for the month and that included a $25 promotional credit that was to expire soon. This was just for tier 2 TV with no premium channels. In addition, I get a separate bill for 2 wireless lines that is around $60 per month. I am very pleased with the Spectrum service, specifically:

I needed a new box installed and requested that a tech was sent instead of it being shipped to me for a self install. Technician was on time, knew what he was doing, was polite and efficient. Made sure it all worked before leaving. Everyone has issues from time to time with cable, internet etc.... Breezeline has always been there for me with customer support. Much appreciated!

Breezeline technician arrived within the window that I was given. He was very quick and thorough with the switching out our cable box to a new one and made sure that everything was in working order before leaving.

I do not typically leave reviews, but feel compelled to do so… I was having issues with my internet signal dropping and going off and on. I called twice and have nothing but positive things to say. Both technicians via phone were extremely helpful and kind. The second recommended an appointment since I had an on going issue and got me scheduled with an on-site technician very quickly. Again, nothing but positive things to say with the man who came. Excellent customer service by all involved!

I worked with Countiss. She was amazing and answered all my questions and concerns. She is an amazing professional. You are lucky to have her. She was patient and called back in a timely manner just like she promised.

I added mobile service to go with my new wifi service. I figured out the problem: Breezeline is offering "mobile service", but that service does NOT support their wifi! ...I can make calls with 4G/5G, so sim cards is working BUT I can't use at home, on wifi, with no 4G/5G. Breezeline is using AT&T for mobile BUT they do not have support for their own wifi! I don't have any option other than private wifi where I live. The ONLY answer is that Breezeline doesn't support wifi!! It's the only answer and after dealing with their tech support for the last 10 hours, I can understand. This has been a horrible debacle and wasted day. I work from home and rely on my phone, they've screwed me BIG TIME. Terrible, terrible company and service.

Since Breezeline took over our service from Atlantic Broadband, service has been great! Always there to solve issues. The gentleman I spoke to was quick to restore my internet service. Many thanks! Highly recommend Breezeline!

Excellent....all around the original call, the plan proposed, the explanation, the speed, the appointment all went well. I strongly recommend this company up to this moment. I WILL FURTHER ADVISE ON THE SERVICE IN 60 DAYS.

I placed an order at 7:30 pm the night before and had internet up and running at 10 am next day. Very easy process from start to finish and the best price I have seen for years. Technician was very helpful, knowledgeable, professional and punctual.

My experience with Breezeline was the worst customer service experience I may have ever had. I wanted to try a new internet provider due to connectivity issues with my current provider so I ordered from Breezeline. A tech arrived at my house, put a cord through mine, and my neighbor’s, backyard (unburied), put the equipment on the porch and left.

The technicians are very nice, respectful, and knowledgeable. Service provider fixed a previous non-Breezeline technician. Make sure when you're getting service; request a Breezeline technician to ensure you are supported correctly.

I recently signed up for Breezeline Internet, and the experience has been great so far. The installation process was incredibly quick and easy, with minimal hassle. The technician arrived on time, was professional, and had everything set up in no time!!

My internet was not upgraded for years and caused interupted streaming. Called Breezeline and they had a long wait time and took the option to call me back which they did. The agent was outstanding to upgrade to a faster speed and believe it or not it was cheaper than the one I had. She suggested a newer router combo which I ordered and I will see how the setup works out but my streaming is so much better now.

The Breezeline tech came the day after we called in to report and issue. The tech was professional, courteous and very knowledgeable. He stayed at our home until the issue was addressed and fixed. Thank you!

I bought a Tivo edge device as well as a Tivo mini to replace the Tivo devices that Breezeline is/was currently charging me monthly for. The goal was to reduce my monthly cable bill. The folks in support that I spoke with said that was ok although they said there was no way for them to ship the required cable cards. They then scheduled a tech to show up the next day who was supposed to bring the cards. He got here and said he had no cards and that Breezeline didn't support them anymore. This was after I just spent $500+ on two Tivo boxes with their knowledge. I had already opened them and removed all of the plastic to expedite the techs work. Now I have two brand new Tivo boxes that couldn't be used and I don't know if they can be returned since they are opened. And I had to use their new Wifi boxes for cable instead, since they have broken the old Tivo system (the guide no longer worked). DO NOT BELIEVE THESE PEOPLE.

Prompt appointments, shows on time.. Gets job done. Spent time explained what needed to be done. Encouraged to ask any questions or voice concerns. Technician respectful and kind. He made sure all was working well before leaving my home.

I updated my Vizio Remote and it took over my TV. I could not get my Breezeline remote to work. I called Breezeline and the agent helped me to get the remote to work and access my Breezeline to operate. She was patient and kind.

My original call was to: Set up an automatic payment and possible charging the account into my name (due to my husband passed). The service representative, just asked when he passed and was able to look at obituary to confirm it. AMAZING customer service. And ask if I need any additional assistance. She set up an appointment for an upgrade equipment, the next day. To my surprise, the technician was very helpful with the equipment installed. Show me how to use it. Will recommend it to anyone (family or friends)

We were very satisfied with the help we got from Wynn at the service center and Bill who came out in the snow to install our internet. Pricing was fair and an overall great experience. Everyone we spoke to was very knowledgeable and helpful and not in a hurry to get things done. Thank you for being patient.

Technicians Dave and Brian were awesome today. They arrived on time, were friendly, efficient, and understood exactly what the issue was. They quickly resolved it with logic and forethought, and I couldn’t be happier with their service. Thank you!

**Review: Horrible Experience with Breezeline Communications**. I’ve had my fair share of frustrating customer service experiences, but nothing compares to the nightmare I went through with Breezeline Communications. I decided to try their service, but from the very start, everything went wrong. First, I couldn’t even get the service set up. I was passed around to **20 different support agents** over the span of several days, each one promising they could help but ultimately failing to fix the problem. What made it even worse was the **constant hold times** — every time I called, I was put on hold for what felt like an eternity. On top of that, I was **hung up on at least three times** while trying to get this issue resolved.

Breezeline works like a breeze. My internet is running very fast and the technician reached the cable all the way into the room I needed it, he was very patient and professional. My neighbors have Breezeline too and they love it.

My technician was wonderful and 100% professional and awesome at his job. I give him an A+ and a five-star rating. He went over and beyond what he needed to do to get the job done. I recommend Breezeline to all

The agent was very understanding. She listened to my concerns and was able to solve my problem before phone call ended. She was very pleasant. She was very professional to work with and was very polite.

Breezeline is a great alternative to the bigger cable/internet players, providing more channels at a lower cost. When I experienced a problem, customer service answered my call very quickly and resolved the issue to my satisfaction.

I have been forced to use XF***** for the last houses. It was so refreshing to actually have a technician show up on time, complete the install as promised, and have everything work. The speed is amazing. With that other vendor, they sell you one speed of the internet, and charge the high prices for that speed, but never deliver. There is always a reason they don't deliver. Breezeline is the exact opposite. The chat was great when exploring my options and everyone has been very responsive. I was very impressed with how easy the app was to install the options that is provides.

Breezeline is very effective and professional company. They resolved our problem without any delay. Their techs are very polite, professional and patient. I highly recommend this company. They provide the best for your electronic needs.

I am very impressed with the service I received when the internet went down. The phone associate was helpful and a technician was scheduled to come to my home within 2 hours of my call! On the same day! I didn't think that was possible and so quick! The technician showed up during the scheduled time and kept me posted when he had to leave to with his colleague who was working on the issue just down the road. Communication was awesome! Another internet provider had moved into our area a couple of years ago and has been trying to get me to give them a try, but why would I do that when I experience no issues and when I did, Breezeline was on it!

Alex our technician was fantastic, very knowledgeable and made sure every detail was covered. I'm a customer service person myself and it's been a long time in these time to receive such good service. Breezeline has been great through our moving experience. 👏

My experience was awesome. From the gentleman who came out this time and refused to reschedule like the other guys did. He went above and beyond to make sure I was able to get my service this time. Truly amazing of him to think of my family having the service.

Terrible service, WiFi goes out all the time and customer service just says, "Restart the router and then call us back." Sent a guy out one time and it stopped working again after 3-5 days. When they say they will send someone nearly every time nobody even shows up. Went nearly two weeks without WiFi because they do not care about their customers. If I could leave negative stars I would.

I had one of the best tech support experiences I ever had. My question was answered quickly and I understood what they were talking about. Verizon and others are like AI and their chat is too and AI and techs will lie to you. I was very satisfied.

Very easy to contact, fast service, friendly staff, and right on time. I forgot the guy's name that did come today, but I've had people from Breezeline here before, and they are always knowledgeable, and friendly.

The tech arrived on time, was very friendly, and set to work right away. The installation was pretty straightforward and everything went as planned. Good signal and coverage. This only covers the technician since they were a subcontractor and not Breezeline itself.

On February 14, 2025 the Breezeline technician arrived at my residential, looking 100% disgusting, smelly, and without his tools, as he said: I forgot my tools. He was unprepared and asked for a step stool to go up the attic. I give him zero. He didn’t and couldn’t finish the job and I have no TV.

The tech Steven was very knowledgeable about the new stream service setup at our house & upgraded some old wiring too! His professionalism was welcome on a cold, overcast day. He never complained about the weather and was very patient when explaining new features of the stream service using the internet.

I moved two days back after closing. Since there was no WiFi Association gave your contact information. I immediately contacted your office and got next day appointment. Technicians came, finished WiFi and cable installation. Hat off for excellent service.

I have Breezeline’s communication line down hanging across my driveway now for two days. No one is able to get out or in my driveway! Breezeline doesn’t see this as something that needs to be fixed right away. 4 calls and it is still here. Their response time is terrible!! I really hope that there will not be an emergency here that would require emergency personnel to come in my driveway! You suck!

The technician who came to fix the problem with my TV was on time, professional, attentive. He was also able to fix the problem in an efficient way. His tools were with him, he did not have to go back in his van or car to take them. He was client oriented. I really appreciated the work of this person.

Very helpful and kind! The agent that helped "Amanda" helped lower my bill! I did not realize a phone call would be such a significant change with the amount of reduction on my bill and my service did not change. Who does that nowadays? Thank you.

From start to finish my experience with Breezeline was great. The salesman went above and beyond helping me. I had an unremarkable Android phone. He came to my house to make sure it was compatible with their system. After testing it several different ways it be relied on to work. I decided I wanted to upgrade. He helped me select a new phone and lent me one of his phones until mine came in. When my new phone arrived he came over to help me set it up. For someone that isn't tech savvy I truly appreciated this!. The technician that installed my service was also as friendly and polite as the salesman. The tech made sure all of my devices were online before he left. I think Breezeline has tremendous customer service. That is the main reason I left my former carrier, plus their outrageous prices for bad service and reception.

I feel very strongly that it should be much easier to reach a agent. The call prompts don't always suit the caller 's needs. It's great for paying bills or knowing your balance but most times if I call I need to talk to a agent.

I've had a consistent issue with my service for the past month. I have had three different technicians visit over 5 times to my house without the issue being fixed. Purchased a new modem on their instruction. The issue is with the pole, lines, tap, or node outside of my house. They are still charging me for a service I cannot use without issue. I would not recommend Breezeline as an ISP.

Very professional and concerned about correcting the issue of poor internet connectivity. The technician was very courteous and made sure all was cleaned up and ready to go. He was very personable and easy to talk with. Thank you!

I am so happy with the service I received! I've never had Beeezeline service before, but now, I don't want any other. The agent I spoke with was Amanda and she was absolutely incredible! She helped answer all of my questions and was so friendly and got me all set up with everything I wanted. I felt like I was talking to an actual person and not some conveyor belt employee. Would definitely recommend Beeezeline!

The agent/representative name "Vi" helped me, she was very polite helpful and her customer service knowledge was great. She answered all questions I had with patience and resolved my issue right there and then. You need to hire more employee like her.

Nonstop having new phone calls to the company because I’ve overcharging. Up charging. Changing services. Things not working. Having technicians come out. Shoddy Internet, not willing to work with you to get things working correctly. I got phone calls at 8 AM. I was promised things and never received them. I would definitely recommend any other company.

I had a satellite internet company and they were terrible. I got Breezeline because that is all that was available. I'm sure glad I found them. Outstanding streaming. I'm very satisfied and would definitely recommend.

Good service, professional employees, the internet is good. Professional technician, patient, works clean, fast, dedicated, arrived on time. I recommend Breezeline. The association renew a lease of couple of years with Breezeline.

Customer service never helpful. They don't help also very rude. If they can't find solution they hang off the phone. Don't throw your money to garbage. This company is scam. Even you ask supervisor they don't connect you. Also customer service people English is good.

They were okay overall. But they only provided one piece of equipment but continued to charge me for multiple. I even sent them pictures of the only equipment the technician installed. Then even over a year later they still say I have it even though I moved and went with another company and returned the one piece they originally installed. I am still trying to get my refund from them and they won't until I pay for equipment I never had.

Breezline's service in rural Virginia is excellent, much better than I expected and as good or better than Verizon FIOS, which I have in Richmond. Customer service is also head and shoulders above Verizon.

Breezeline internet is a terrible service. I have called for the past 2 days to get my internet service to work. The technician would try to help but it keeps shutting down. I’m calling 2 to 3 times a day to no avail.

Today I upgrade my service from cable to an optic fiber, I called the customer service. Katy resolve all the problems I had, she took all the time need it to solve, she represent what hospitality means, makings the difference for Breezeline. 100☆

The technician was excellent. Knowledgeable and helpful. However customer service reps over a 2 day period were awful. They were almost impossible to understand in language. I asked to speak with a supervisor 2 times and they refused to connect me. If another provider serviced our area I would change immediately.

We had a tree fall in our yard because of the strong winds. We didn't realize until later in the afternoon the tree had knocked out our internet service. I called Breezeline around 3:00 pm. They scheduled someone to come out and fix our internet the next day. All around it was quick, polite, and effective service. The service person was friendly and had our internet fixed without any additional complications. Thank you Breezeline!

A lovely agent for Breezeline took my call and immediately looked into my account and found the issues and resolve them. It was very helpful and very kind. She remained on the line with me for almost an hour sorting out what the problem had been and making it right.

Kevin was our Technician out of the King George Area. His ** accent caught my attention, my husband and I enjoyed his conversation, very polite and patient. 10/10 Would recommend! Replaced some things and my connection was better.

I have only had my internet go down twice in the 6 years with Breezeline. I called in because my Smart TV would not connect to the internet. Shawn the customer service agent helped me troubleshoot my problem. He was the most knowledgeable & professional customer service agent I have had on the phone in years. I appreciate his service. I normally want call a customer service person because you normally don’t get anyone that you can understand or they don’t care. Shawn made my day, he was fast, very knowledgeable, treated me with respect. Thank you for making my day!!

Steven was so helpful and personable while he was helping me. We had a really great conversation and you don’t usually get great customer service like this anymore! Thank you Steven, you made my day!!!

So far I have not had anything but a great experience. From the beginning when I googled internet providers near me, down to the technician coming and setting everything up, FOR FREE! Just a very pleasant experience that I would 100% recommend to anybody that is looking for an affordable and fast internet service provider!

I have to continuosly reset the modem and call service. Why am I paying to do their work? There are times when the service is out for hours, one minute, on 1/29/2025 we were told service would be down until 8 pm. It didn't come back until midnight.

We had a really great technician come to our house. He worked hard. He knew what he was talking about. He had a great personality. Everything about him was perfect, Breezeline not so much. I’m supposed to have a cell phone for free because I got this service during the time when they were having a black Friday deal and I still don’t even have any service for my cell phone.

I was very pleased with the price and quality of service provided. I had internet for almost a year with this company, my internet started to lag about a week ago so I called customer service and they had a technician out in less the 2 hours and fixed.

This was a positive experience, the technician was on time, fast getting everything installed and answered my questions in a way I felt confident he was knowledgeable about products & services of Breezeline.

This is literally the WORST internet I have ever experienced. I’d rather have dial up, or a hot-spot from my phone. It goes “off line” so far, EVERY SINGLE TIME we leave the house. Upon return, we’ve been having to unplug the router, and WAIT for it to come back on, and then reconnect everything. It is really miserable. Side note- not sure why Breezeline has an app for each different service… Why can’t I pay my bill in the WiFi app- since I only have the WiFi service?

Excellent beyond words! So very happy. Next day appointment. On time, explained everything and did over and above what we thought would be done. Could not be any happier or satisfied. Truly a professional at work.

Terrible company. I was getting internet through a program from my child's school and I was not notified about any of the programs shutting down and all of a sudden my kids lose internet. Come to find out they shut off the kids' school program without notification. Do not do business with this company.

I have been a customer of Breezline (formerly Atlantic Broadband) for years, and I am utterly disappointed with their service. Over the past two days, I’ve experienced significant internet issues, only to be told that the earliest a technician can visit is one week from now. A week without internet is completely unacceptable, especially considering how expensive this service is.

Mitch arrived early and his workmanship was very professional, his skill is extraordinary. Highly recommend his work ethic and his knowledge of explaining how the system operates. My internet is up and running, absolutely impeccable service.

Just moved into my new house. Scheduled my appointment on a Sunday, and a tech arrived on Wednesday. 30 minutes later I had high speed internet. Tech answered all my questions, and was very knowledgeable. It's as simple as it gets, and I'm highly satisfied.

I have never dealt with a more disgraceful company!! Their business practices border on illegal and I hope they are sued at some point. We finally have a new fiber optic option in my neighborhood and I can’t wait to say goodbye to Breezeline!!

Courteous, professional, not afraid to ask for main office tech support. Was about via upgrade not loose use a guest room TV and I instead of unified under 1 remote. Have to use 2 but at least it works. Was able to address my concerns. Offered to connect my devices but I am able to do so. Explained if I wanted to change factory password or name I would have to call in. I decided to leave every as default as usually best if issues occur.

My overall experience dealing with Breezeline, since its introduction to our Cypress Lakes community, has overall been a positive experience. Certainly, there have been technical issues, over the period of time we have used Breezeline, but all issues have been resolved in a timely fashion. The negative issue with Breezeline has continually been the slow delayed scheduling and wait for service calls. We were assured that we would be treated with priority and receive timely service by representatives of the company. Unfortunately we have continually experienced extended time awaiting service visits. Problems and issues have been expeditiously resolved once the service call was completed.

I decided to switch my internet service after doing a little research and finding that my current service was only giving me 16mbps speeds for a monthly cost of over $75, compared to what I could get from Breezeline - 200mbps (which is their second-tier speed option) for a much lower cost. I was able to schedule next-day setup, the technician was here exactly when he were scheduled to be, and was super nice, polite, and knowledgeable throughout the whole process. I couldn't be happier with my decision to switch. Honestly, more people need to know about Breezeline service.

Great customer service and very competitive prices! My installation tech was professional, knowledgeable, and very helpful in deciding where best to place the equipment based on my set up needs. I highly recommend Breezeline!

I had Eugene for my technician. He was awesome. He made sure everything worked and walked us through how to use the remote and changed out my Wi-Fi extension to an additional router where I work from home.

Horrible customer service. Outsourced to another country. They don't speak English. They do not care and are very rude. My service was set up and given no paperwork. Can't set up my account. The service also cuts off multiple times a day.

I canceled my cable service but kept the internet because they raised my bill to $270.00 per month. They overcharge me every month and I have to keep calling them to correct the bill. I guess they can charge whatever they want whenever they want. Horrible company!!!

The Breezeline tech guy was professional and fixed everything! Breezeline sent someone within 24 hours of my call. They did all they could do by phone and remote and when that didn’t work, they didn’t hesitate to send an actual Breezeline tech, not a subcontractor. Extremely pleased with the service!

I found the customer service experience with Breezeline to be very frustrating. The representatives I spoke with were difficult to understand, likely due to a language barrier, which made resolving my issue challenging. It would be helpful if Breezeline invested in more locally-based representatives to improve communication and provide a better customer experience.

Made a call to Breezeline about an intermittent loss of the Internet. Breezeline sent a very friendly technician to locate where the loss of signal was occurring. His analysis was that the line going into the residence was filled with water and needed to replace it. The line was approximately 300 feet going through the forest across 2 utility poles and was replaced in about 30 minutes or so. The amazing part of this is that there was 10 inches of snow on the ground, temperature was 29 deg F and steady wind that brought the chill temperature into the teens. But the technician fixed the problem in a reasonable amount of time. Very pleased.

Very nice and helpful and knowledgeable also showed up and worked out in the cold and snow to hook up my services. Also he was very nice when he called and said he was running behind a little this morning.

It was a BREEZE (LOL!) to order and have the Breezeline internet and landline phone installed. My phone calls were answered in a timely fashion or I got a call back quickly if I didn't want to wait on hold. The representatives were polite and helpful! The technician was very kind, and explained everything in detail when he came to do the install, his name is Dennis. So far so good with the service itself!

My technician was easygoing and friendly and took his time to make sure everything was right and that I understood how to use everything and where to get my username and password. I was very satisfied and the price was great as well

We had an issue with our internet speed. Everyone from the online chat to Robert the field technician has been amazing. Sorry I can’t remember the names of the online representatives, but they should be recognized for their wonderful service.

My installation was 3 weeks ago. There was an outage on installation day, so the technician had to come back a few days later to finish, then about a week or so later had to come back to replace one of my tv boxes. Yesterday my service went out and the earliest appointment they could give me was almost 2 weeks away. Two weeks without internet when I work from home is 100% unacceptable. I immediately downgraded my internet service to what is included with my HOA, and have restarted internet with Xfinity. 0/10 would never recommend Breezeline to anyone. Terrible experience in a short 3 week time period.

My experience with the local technician was 5-star BUT my experience with Breezeline's stream TV service was miserable. The technician remained onsite for a good 30 minutes after activating the Technicolor modem. The modem went through several updates before it could be properly activated. Once I was satisfied with the following configuration steps to connect the TiVo unit and reconnect all my networked devices, I let the technician move on to his next call. Over the next 4-6 hours my TV stream service along with my internet service kept disconnecting every 20 minutes requiring a restart of the Technicolor device to restore connection, however temporarily. Calling the Breezeline customer disservice line only added to my misery. The "robovoice" kept insisting it could help but it only led me through steps I had already performed. It took another 5 tries battling through hang-ups and disconnects to actually talk to a real person, who was OFFSHORE.

We just moved here. The initial appointment to set up our cable and internet took about a week. This was probably due to the Christmas holiday. Breezeline called several times as reminders and to confirm the appointment. The technician called 30 minutes before arrival. He was knowledgeable, friendly and professional. I am very happy with the service received. Thank you. 😊

So far so good. Let’s hope no outages or outside building installation issues. This is a new cable/internet company for the development, so please be attentive. It did take me 10 minutes to get someone on the phone, not good but at least I got through.

Easy to arrange for install by way of online chat. Omar the technician arrived within the schedule window. He was personable and professional; we were up and running as quick as possible. Made the switch as easy as possible.

The technician was professional, and knowledgeable. He set up the services without any issues. We were able to bring our own equipment. The technician got the job done in a reasonable time. We are very satisfied with the service we received.

We are newer customers that just moved. The process was easy and the technicians were great- they made sure we were fully happy with our new service before they left. They even called in another technicians on the spot to run a line to the house.

Today we had our installation. The technician was prompt, actually early. He has polite and well-mannered. He got right to the job, explained everything and he is connected in no time. A GREAT experience.

The technician Nate, communicated with us on his timing to be there. He was knowledgeable and very efficient. Our elderly mother now has her internet and TV back working. Hats off to Nate! Thank you Breezeline for working with us

We are satisfied with the service and quality; it is better than past companies. Our only complaint is the arrow circle and saying, "loading video". We are not interested in your mobile service. Thank you.

Our technician was knowledgeable and polite. He fixed our problem. We are very satisfied with the service. He was very professional. It would be nice if you could request your service person. If so we would request him again.

Very good technical know how and explained the delay and fixed the problem in no time. My technician was on point and quick and didn't waste any time addressing the problem. Advised on how to check wall outlets also. Very knowledgeable.

Great Job! I would highly recommend this guy. He was very friendly. Show a lot respect. Great job!! GREAT GREAT GREAT JOB!! He needs a Raise!! Or perhaps a Christmas Bonus!! Like I said he did a great job!!

The prices are really good compared to other wifi companies. Everything went super smooth and easy. Great customer service, everyone has been very nice and helpful; explained everything very well. Getting really good speeds too.

The technician worked hard to find and resolve the problem. Other technicians who came before to resolve the same problem did not resolve it and did a temporary fix and did incorrect work. Very grateful to Randy for his time and effort in trying to resolve a chronic problem that had not been resolved for years.

Mr. ** has very good customer service and knows how to make you smile. He made sure you have a pleasant experience. Appreciate the fast service and making sure everything was taken care of. Thank you.

Amazing reliable service, little to no loss and when repairs are being done email and text updates are wonderful and it usually happens late night or very early hours when you're least going to be using the service.

The technician was extremely professional and understanding. He addressed the problem and fixed it. Thank you to Breezeline for hiring technicians who care about the customer. I can now use my internet and phone with no issues.

Very satisfied with everything. Technical support and the tech that came to the house were both so very nice and helpful. Will be happy to recommend Breezeline to my friends and family in the future based on this experience.

Great job Breezeline. I love my new upgraded devices and the new viewing features that I now have access too. My technician was one time, professional and courteous and answered ALL of my questions. He displayed qualities that I believe are in short supply today. Thank you!

Best customer care service representative that I have dealt with in years. Nice change to the farm out customer service reps that I am used to getting with other services. Helpful. Knowledgeable and a true concern for prompt and direct service. A great start to the Breezeline experience. If the service provided remains as good as the customer care rep, I am ecstatic about my new service!

This brand dirt. There’s an outage every week, the equipment never works and their support is horrible. My super pod disconnects every week and I have to do an ancient ritual to connect it and half the time it doesn’t even work. And it sits there blinking a green light and never connecting.

Called 3 times and kept getting hung up on with no call back. Phone still isn’t working properly. Phone says it isn’t activated so I should call the Carrier. Did so with no luck. Other than that I have had no problems with Breezeline.

Great experience today getting hooked up to Breezeline high speed Internet. Our tech was on time, helpful and efficient - despite the cold weather. I'm very impressed. He stayed a few extra minutes to answer questions and make sure we understood the service.

I have never had any issues with downtime or Interruptions; the Internet is always spot on. I only use the Internet, not cable, and Breezeline has fair or better prices than competitors. Thanks, Breezeline.

I received an excellent offer for Fiber Wifi in the mail from Breezeline for Dover, NH. Being familiar with the speed & reliability of fiber compared to cable connectivity, I was interested enough to call for more information. I’m glad I did! The technician who came to install the Fiber Wifi connection was polite, knowledgeable and helpful. I appreciated he took extra care to protect my floors when he came inside. I’m happily satisfied with the customer service provided and noticeable improvement of my new fiber wifi vs the cable wifi I replaced.

I have not needed any service for over 10 years in the way of needing a technician to come to the house. Getting one took a week. I had no phone for my security system that reminded me every 6 hours with an alarm. No one at Breezeline cared. After a week of calls and a waste of time with a new modem that clearly wasn't needed it's now fixed. Nothing but excuses and poor service from a company that once was good and I had no complaints about. The experience with the "technical support on the phone" is worthless. A scripted program from individuals clearly not in this country when they can't do any more than you have already done using the website and nothing but excuses. Horrible.

I've been very pleased with Breezeline's Internet and service since I've been with them. I would recommend their services. Their product is much better than wireless Internet, no comparison. The customer service is top notch, and the prices are reasonable. RK.

If you are considering this company for your service get it out of your list. Lost cable and internet on Saturday. I was told they were working on it, service never came back. I can live without cable but not internet, everything is hooked up to my wifi but of course they are not the ones inconvenienced. They want me to wait until Friday. Too bad I have this service through my association. Otherwise in a heartbeat I would have cancelled them.

We just love the hometown feel of the holidays and our technician just made our day brighter. Merry Christmas to all and to all a great day 🎄🎄😂😍🥂🌹. What a wonderful Joy it is to save money and encounter such wonderful people!

Pras gets very high marks for his professional attitude and service in resolving my technical problems with my cable, remote and TV in just a few minutes of being here. He represented the Breezeline at the highest level as a kind and friendly employee. He is to be commended and I am completely satisfied with his professional service.

5 days no internet... And I need to wait 2 weeks for appointment. It's crazy.. I work from home.. It's terrible. The customer service is good.. but they don't resolve nothing... I just need to wait.. Isn't a good company.

Truly professional service repair man came to house to replace gear. Explained everything..was helpful and courteous. Jose took the time to walk thru making sure everything was hooked up and WiFi was connected to devices. Thank you.

They were very helpful and respectful and got everything fixed in a timely manner. Everything was explained in detail and completed as requested. I would recommend Breezeline to my family and friends.

Brian, the technician, arrived with all necessary components to update our modem-based tv-internet-phone system. He trained us how to use the new system and stayed until we could successfully use it all

The technician was great and very friendly and professional. He answered any question and went above and beyond at our visit. He explained everything in a way myself and my husband could understand and knew exactly what he was doing each step. I feel he needs a raise he took the time to let my husband call me while I was at work and explained to me everything over the phone and answered all my questions with no problem. He was downright great.

With the rising price of Comcast and for what you get I needed a change. I would like to have an office in Morgantown. However, everything is online and the agents have been attentive to our concerns and have helped us get through our troubles. I definitely would cut out Comcast and save your money.

Worst customer service on the phones ever. Worst response time ever. We were ten days without any internet or tv. We needed internet so a doctor could monitor my husband's breathing. Every time I called back they pushed out the service date. Three different tech came. First one said the problem was outside the house. Second two guys changed a fiber optic cable outside. Third tech spent 3 hours tracing the problem and found that the wire in the attic had been chewed through. He was the only one who knew what he was doing. First tech went in the attic and saw nothing. This was a big waste of time and effort for the third tech. I am disgusted.

The service that I have yesterday was excellent. The technician work very hard to leave everything working very good. And he explained how they will work. Is a very polite person. I wish all technicians in the company are the same as him.

The fastest internet I have ever had. Easy installation. TV picture is amazing and the list of channels comprehensive. The fiber cable is basically invisible and installed on the wall corners so that you cannot see it.

Kendall, our technician, was professional, attentive, determined, and most importantly, successful in resolving our downed internet issues! He was both efficient and thorough! Thank Kendall and Breezeline for your quick service and resolution of our problem!

I called at 1:45 pm the day before Thanksgiving because our bandwidth had not been adequate in the basement or would drop as we walked upstairs. The service person was here within the hour. He waited for me to return home, upgraded the equipment, explained how to monitor it, and complimented my daughter on her piano rendition of The Grinch. It will be $5/mo. more for the additional extender/repeater. My husband is very happy with the improved service.

My condo assoc switched from Infinity to Breezeline last year. Ever since the switch I have had to have a Breezeline tech out to my house over 8 times. Pictures freezing up.. No tv service… Bad box etc. The best was today 2 days before Thanksgiving. I’m having a load of people over for dinner Thursday. My Internet and therefore all 5 of my TV’s are done. I call Breezeline nothing they can fix on the phone and next available appt is next Wednesday. This company is terrible. In NY I had Verizon. They were the best. Infinity in Florida is much better than Breezeline.

Maria was very helpful. After an extremely long wait I was already frustrated but her easy attitude and calm demeanor put me at ease and help me take my payment. Thank me for being a loyal member and I think she even waived a fee. Which I was very grateful for. Thank you!!

They are quick to answer your problems and do it in a professional way and take time to help and stay online till the problem fixed and asks you is it working now after they are done. They just need to spread out to more areas.

After a few days of blotchy and unreliable internet connection, I was provided with a date and time for a personal tech to come out. Miguel (Angel) arrived early but called first to make sure it was ok for him to make the call, if I was available. I was delighted as it allowed me freedom to get the rest of my day's work done. He was a refreshing and unexpected surprise. Courteous, professional and extremely quick to resolve my issue providing information every step of the way. He provided exceptional "customer service" from start to finish. BRAVO! Thank you! AA

Great internet provider. Wonderful customer service. Internet service is fast and reliable. The app is easy to use and comprehensive. Excellent payment options. I’d recommend them to friends and family.

Had a wonderful experience with the customer service department. Helpful in getting my plan changed at a better price point. Getting to speak with somebody was much easier than other companies I had dealt with in the past.

Punctual and knew what he was doing. Resolve the issue in minutes. Taught me how to resolve the issue in the future. Also was patient with me and all my questions. Your company surprised me. I would have wanted a sooner date for service.

The technician was helpful and professional. He set everything up quickly and made sure we knew how everything worked. When he found an issue shortly after he left our house, he called and returned to fix the issue.

Best service and knowledge we have experienced since living in Miami. Would recommend Breezeline to everyone. On time and even fixed our intranet as our service wears slow. Great experience and will refer to all my friends.

Breezeline has great customer service that is fast and helpful. I no longer dread having to call in if/when I require any type of assistance! In the past I allowed problems to get worse because I dreaded calling in and speaking to a representative I could not always clearly understand, but that is no longer an issue.

The whole company seems staffed with the most awesome and helpful people - I had to reschedule less than 3 hours before my first attempt at installation was scheduled and was able to do that in less than 3 minutes, and it was only a few days later. The tech who came for the installation was knowledgeable and friendly - and AWESOME! My apartment is an OLD, converted house, but he handled all the crazy with skill and grace, without complaint and was even willing to move a few things and crawl under a desk I couldn't move (I'm disabled). Seriously everyone I've interacted with has been friendly, helpful and knowledgeable.

Fantastic product for a fantastic price, thank you, folks at Breezeline. You have truly made such a wonderful product so useful skip with quick internet speeds. I couldn't be happier with the connection I received.

So satisfied with tech. He was prompt, respectful, and professional. He cleaned up behind himself, which is something my hubby doesn't do. The work went without a hitch and then he was gone in a flash. Breezeline makes me feel really special.

My wifi went out on Thurs, could not get a new one till Monday, (too long). Missed all the weekend football...That service very unacceptable... I am hard of hearing and the foreign speaking service agents (call center) are impossible to understand...Get Americans, at least the technician side at the call center....If I had an option for Cable internet other than Breezeline, I'd be gone yesterday..

If I could give 0 stars I would. I had to switch to streaming cable boxes so watching TV now is based upon Breezeline's internet which is terrible. I've had 2 technicians already and a 3rd is coming this week. Now my cable gets pixilated and buffers. Also my wifi pod in my house has a poor or sometimes not connected status which is in an open area in my hallway. I even have a new modem but the internet is absolutely TERRIBLE! Probably gonna switch to T Mobile.

The technician knew his job and performed it well. It should have been a simple hookup but the cable to the house had been pulled down by a falling tree. He was able to fix the problem, fix the cable and get us hooked up. I would recommend Breezeline and Eugene (tech) to anyone who asks.