Breezeline Reviews

Breezeline is very effective and professional company. They resolved our problem without any delay. Their techs are very polite, professional and patient. I highly recommend this company. They provide the best for your electronic needs.

I am very impressed with the service I received when the internet went down. The phone associate was helpful and a technician was scheduled to come to my home within 2 hours of my call! On the same day! I didn't think that was possible and so quick! The technician showed up during the scheduled time and kept me posted when he had to leave to with his colleague who was working on the issue just down the road. Communication was awesome! Another internet provider had moved into our area a couple of years ago and has been trying to get me to give them a try, but why would I do that when I experience no issues and when I did, Breezeline was on it!

Alex our technician was fantastic, very knowledgeable and made sure every detail was covered. I'm a customer service person myself and it's been a long time in these time to receive such good service. Breezeline has been great through our moving experience. 👏

My experience was awesome. From the gentleman who came out this time and refused to reschedule like the other guys did. He went above and beyond to make sure I was able to get my service this time. Truly amazing of him to think of my family having the service.

Terrible service, WiFi goes out all the time and customer service just says, "Restart the router and then call us back." Sent a guy out one time and it stopped working again after 3-5 days. When they say they will send someone nearly every time nobody even shows up. Went nearly two weeks without WiFi because they do not care about their customers. If I could leave negative stars I would.

I had one of the best tech support experiences I ever had. My question was answered quickly and I understood what they were talking about. Verizon and others are like AI and their chat is too and AI and techs will lie to you. I was very satisfied.

Very easy to contact, fast service, friendly staff, and right on time. I forgot the guy's name that did come today, but I've had people from Breezeline here before, and they are always knowledgeable, and friendly.

The tech arrived on time, was very friendly, and set to work right away. The installation was pretty straightforward and everything went as planned. Good signal and coverage. This only covers the technician since they were a subcontractor and not Breezeline itself.

On February 14, 2025 the Breezeline technician arrived at my residential, looking 100% disgusting, smelly, and without his tools, as he said: I forgot my tools. He was unprepared and asked for a step stool to go up the attic. I give him zero. He didn’t and couldn’t finish the job and I have no TV.

The tech Steven was very knowledgeable about the new stream service setup at our house & upgraded some old wiring too! His professionalism was welcome on a cold, overcast day. He never complained about the weather and was very patient when explaining new features of the stream service using the internet.

I moved two days back after closing. Since there was no WiFi Association gave your contact information. I immediately contacted your office and got next day appointment. Technicians came, finished WiFi and cable installation. Hat off for excellent service.

I have Breezeline’s communication line down hanging across my driveway now for two days. No one is able to get out or in my driveway! Breezeline doesn’t see this as something that needs to be fixed right away. 4 calls and it is still here. Their response time is terrible!! I really hope that there will not be an emergency here that would require emergency personnel to come in my driveway! You suck!

The technician who came to fix the problem with my TV was on time, professional, attentive. He was also able to fix the problem in an efficient way. His tools were with him, he did not have to go back in his van or car to take them. He was client oriented. I really appreciated the work of this person.

Very helpful and kind! The agent that helped "Amanda" helped lower my bill! I did not realize a phone call would be such a significant change with the amount of reduction on my bill and my service did not change. Who does that nowadays? Thank you.

From start to finish my experience with Breezeline was great. The salesman went above and beyond helping me. I had an unremarkable Android phone. He came to my house to make sure it was compatible with their system. After testing it several different ways it be relied on to work. I decided I wanted to upgrade. He helped me select a new phone and lent me one of his phones until mine came in. When my new phone arrived he came over to help me set it up. For someone that isn't tech savvy I truly appreciated this!. The technician that installed my service was also as friendly and polite as the salesman. The tech made sure all of my devices were online before he left. I think Breezeline has tremendous customer service. That is the main reason I left my former carrier, plus their outrageous prices for bad service and reception.

I feel very strongly that it should be much easier to reach a agent. The call prompts don't always suit the caller 's needs. It's great for paying bills or knowing your balance but most times if I call I need to talk to a agent.

I've had a consistent issue with my service for the past month. I have had three different technicians visit over 5 times to my house without the issue being fixed. Purchased a new modem on their instruction. The issue is with the pole, lines, tap, or node outside of my house. They are still charging me for a service I cannot use without issue. I would not recommend Breezeline as an ISP.

Very professional and concerned about correcting the issue of poor internet connectivity. The technician was very courteous and made sure all was cleaned up and ready to go. He was very personable and easy to talk with. Thank you!

I am so happy with the service I received! I've never had Beeezeline service before, but now, I don't want any other. The agent I spoke with was Amanda and she was absolutely incredible! She helped answer all of my questions and was so friendly and got me all set up with everything I wanted. I felt like I was talking to an actual person and not some conveyor belt employee. Would definitely recommend Beeezeline!

The agent/representative name "Vi" helped me, she was very polite helpful and her customer service knowledge was great. She answered all questions I had with patience and resolved my issue right there and then. You need to hire more employee like her.

Nonstop having new phone calls to the company because I’ve overcharging. Up charging. Changing services. Things not working. Having technicians come out. Shoddy Internet, not willing to work with you to get things working correctly. I got phone calls at 8 AM. I was promised things and never received them. I would definitely recommend any other company.

I had a satellite internet company and they were terrible. I got Breezeline because that is all that was available. I'm sure glad I found them. Outstanding streaming. I'm very satisfied and would definitely recommend.

Good service, professional employees, the internet is good. Professional technician, patient, works clean, fast, dedicated, arrived on time. I recommend Breezeline. The association renew a lease of couple of years with Breezeline.

Customer service never helpful. They don't help also very rude. If they can't find solution they hang off the phone. Don't throw your money to garbage. This company is scam. Even you ask supervisor they don't connect you. Also customer service people English is good.

They were okay overall. But they only provided one piece of equipment but continued to charge me for multiple. I even sent them pictures of the only equipment the technician installed. Then even over a year later they still say I have it even though I moved and went with another company and returned the one piece they originally installed. I am still trying to get my refund from them and they won't until I pay for equipment I never had.

Breezline's service in rural Virginia is excellent, much better than I expected and as good or better than Verizon FIOS, which I have in Richmond. Customer service is also head and shoulders above Verizon.

Breezeline internet is a terrible service. I have called for the past 2 days to get my internet service to work. The technician would try to help but it keeps shutting down. I’m calling 2 to 3 times a day to no avail.

Today I upgrade my service from cable to an optic fiber, I called the customer service. Katy resolve all the problems I had, she took all the time need it to solve, she represent what hospitality means, makings the difference for Breezeline. 100☆

The technician was excellent. Knowledgeable and helpful. However customer service reps over a 2 day period were awful. They were almost impossible to understand in language. I asked to speak with a supervisor 2 times and they refused to connect me. If another provider serviced our area I would change immediately.

We had a tree fall in our yard because of the strong winds. We didn't realize until later in the afternoon the tree had knocked out our internet service. I called Breezeline around 3:00 pm. They scheduled someone to come out and fix our internet the next day. All around it was quick, polite, and effective service. The service person was friendly and had our internet fixed without any additional complications. Thank you Breezeline!

A lovely agent for Breezeline took my call and immediately looked into my account and found the issues and resolve them. It was very helpful and very kind. She remained on the line with me for almost an hour sorting out what the problem had been and making it right.

Kevin was our Technician out of the King George Area. His ** accent caught my attention, my husband and I enjoyed his conversation, very polite and patient. 10/10 Would recommend! Replaced some things and my connection was better.

I have only had my internet go down twice in the 6 years with Breezeline. I called in because my Smart TV would not connect to the internet. Shawn the customer service agent helped me troubleshoot my problem. He was the most knowledgeable & professional customer service agent I have had on the phone in years. I appreciate his service. I normally want call a customer service person because you normally don’t get anyone that you can understand or they don’t care. Shawn made my day, he was fast, very knowledgeable, treated me with respect. Thank you for making my day!!

Steven was so helpful and personable while he was helping me. We had a really great conversation and you don’t usually get great customer service like this anymore! Thank you Steven, you made my day!!!

So far I have not had anything but a great experience. From the beginning when I googled internet providers near me, down to the technician coming and setting everything up, FOR FREE! Just a very pleasant experience that I would 100% recommend to anybody that is looking for an affordable and fast internet service provider!

I have to continuosly reset the modem and call service. Why am I paying to do their work? There are times when the service is out for hours, one minute, on 1/29/2025 we were told service would be down until 8 pm. It didn't come back until midnight.

We had a really great technician come to our house. He worked hard. He knew what he was talking about. He had a great personality. Everything about him was perfect, Breezeline not so much. I’m supposed to have a cell phone for free because I got this service during the time when they were having a black Friday deal and I still don’t even have any service for my cell phone.

I was very pleased with the price and quality of service provided. I had internet for almost a year with this company, my internet started to lag about a week ago so I called customer service and they had a technician out in less the 2 hours and fixed.

This was a positive experience, the technician was on time, fast getting everything installed and answered my questions in a way I felt confident he was knowledgeable about products & services of Breezeline.

This is literally the WORST internet I have ever experienced. I’d rather have dial up, or a hot-spot from my phone. It goes “off line” so far, EVERY SINGLE TIME we leave the house. Upon return, we’ve been having to unplug the router, and WAIT for it to come back on, and then reconnect everything. It is really miserable. Side note- not sure why Breezeline has an app for each different service… Why can’t I pay my bill in the WiFi app- since I only have the WiFi service?

Excellent beyond words! So very happy. Next day appointment. On time, explained everything and did over and above what we thought would be done. Could not be any happier or satisfied. Truly a professional at work.

Terrible company. I was getting internet through a program from my child's school and I was not notified about any of the programs shutting down and all of a sudden my kids lose internet. Come to find out they shut off the kids' school program without notification. Do not do business with this company.

I have been a customer of Breezline (formerly Atlantic Broadband) for years, and I am utterly disappointed with their service. Over the past two days, I’ve experienced significant internet issues, only to be told that the earliest a technician can visit is one week from now. A week without internet is completely unacceptable, especially considering how expensive this service is.

Mitch arrived early and his workmanship was very professional, his skill is extraordinary. Highly recommend his work ethic and his knowledge of explaining how the system operates. My internet is up and running, absolutely impeccable service.

Just moved into my new house. Scheduled my appointment on a Sunday, and a tech arrived on Wednesday. 30 minutes later I had high speed internet. Tech answered all my questions, and was very knowledgeable. It's as simple as it gets, and I'm highly satisfied.

I have never dealt with a more disgraceful company!! Their business practices border on illegal and I hope they are sued at some point. We finally have a new fiber optic option in my neighborhood and I can’t wait to say goodbye to Breezeline!!

Courteous, professional, not afraid to ask for main office tech support. Was about via upgrade not loose use a guest room TV and I instead of unified under 1 remote. Have to use 2 but at least it works. Was able to address my concerns. Offered to connect my devices but I am able to do so. Explained if I wanted to change factory password or name I would have to call in. I decided to leave every as default as usually best if issues occur.

My overall experience dealing with Breezeline, since its introduction to our Cypress Lakes community, has overall been a positive experience. Certainly, there have been technical issues, over the period of time we have used Breezeline, but all issues have been resolved in a timely fashion. The negative issue with Breezeline has continually been the slow delayed scheduling and wait for service calls. We were assured that we would be treated with priority and receive timely service by representatives of the company. Unfortunately we have continually experienced extended time awaiting service visits. Problems and issues have been expeditiously resolved once the service call was completed.

I decided to switch my internet service after doing a little research and finding that my current service was only giving me 16mbps speeds for a monthly cost of over $75, compared to what I could get from Breezeline - 200mbps (which is their second-tier speed option) for a much lower cost. I was able to schedule next-day setup, the technician was here exactly when he were scheduled to be, and was super nice, polite, and knowledgeable throughout the whole process. I couldn't be happier with my decision to switch. Honestly, more people need to know about Breezeline service.

Great customer service and very competitive prices! My installation tech was professional, knowledgeable, and very helpful in deciding where best to place the equipment based on my set up needs. I highly recommend Breezeline!

I had Eugene for my technician. He was awesome. He made sure everything worked and walked us through how to use the remote and changed out my Wi-Fi extension to an additional router where I work from home.

Horrible customer service. Outsourced to another country. They don't speak English. They do not care and are very rude. My service was set up and given no paperwork. Can't set up my account. The service also cuts off multiple times a day.

I canceled my cable service but kept the internet because they raised my bill to $270.00 per month. They overcharge me every month and I have to keep calling them to correct the bill. I guess they can charge whatever they want whenever they want. Horrible company!!!

The Breezeline tech guy was professional and fixed everything! Breezeline sent someone within 24 hours of my call. They did all they could do by phone and remote and when that didn’t work, they didn’t hesitate to send an actual Breezeline tech, not a subcontractor. Extremely pleased with the service!

I found the customer service experience with Breezeline to be very frustrating. The representatives I spoke with were difficult to understand, likely due to a language barrier, which made resolving my issue challenging. It would be helpful if Breezeline invested in more locally-based representatives to improve communication and provide a better customer experience.

Made a call to Breezeline about an intermittent loss of the Internet. Breezeline sent a very friendly technician to locate where the loss of signal was occurring. His analysis was that the line going into the residence was filled with water and needed to replace it. The line was approximately 300 feet going through the forest across 2 utility poles and was replaced in about 30 minutes or so. The amazing part of this is that there was 10 inches of snow on the ground, temperature was 29 deg F and steady wind that brought the chill temperature into the teens. But the technician fixed the problem in a reasonable amount of time. Very pleased.

Very nice and helpful and knowledgeable also showed up and worked out in the cold and snow to hook up my services. Also he was very nice when he called and said he was running behind a little this morning.

It was a BREEZE (LOL!) to order and have the Breezeline internet and landline phone installed. My phone calls were answered in a timely fashion or I got a call back quickly if I didn't want to wait on hold. The representatives were polite and helpful! The technician was very kind, and explained everything in detail when he came to do the install, his name is Dennis. So far so good with the service itself!

My technician was easygoing and friendly and took his time to make sure everything was right and that I understood how to use everything and where to get my username and password. I was very satisfied and the price was great as well

We had an issue with our internet speed. Everyone from the online chat to Robert the field technician has been amazing. Sorry I can’t remember the names of the online representatives, but they should be recognized for their wonderful service.

My installation was 3 weeks ago. There was an outage on installation day, so the technician had to come back a few days later to finish, then about a week or so later had to come back to replace one of my tv boxes. Yesterday my service went out and the earliest appointment they could give me was almost 2 weeks away. Two weeks without internet when I work from home is 100% unacceptable. I immediately downgraded my internet service to what is included with my HOA, and have restarted internet with Xfinity. 0/10 would never recommend Breezeline to anyone. Terrible experience in a short 3 week time period.

My experience with the local technician was 5-star BUT my experience with Breezeline's stream TV service was miserable. The technician remained onsite for a good 30 minutes after activating the Technicolor modem. The modem went through several updates before it could be properly activated. Once I was satisfied with the following configuration steps to connect the TiVo unit and reconnect all my networked devices, I let the technician move on to his next call. Over the next 4-6 hours my TV stream service along with my internet service kept disconnecting every 20 minutes requiring a restart of the Technicolor device to restore connection, however temporarily. Calling the Breezeline customer disservice line only added to my misery. The "robovoice" kept insisting it could help but it only led me through steps I had already performed. It took another 5 tries battling through hang-ups and disconnects to actually talk to a real person, who was OFFSHORE.

We just moved here. The initial appointment to set up our cable and internet took about a week. This was probably due to the Christmas holiday. Breezeline called several times as reminders and to confirm the appointment. The technician called 30 minutes before arrival. He was knowledgeable, friendly and professional. I am very happy with the service received. Thank you. 😊

So far so good. Let’s hope no outages or outside building installation issues. This is a new cable/internet company for the development, so please be attentive. It did take me 10 minutes to get someone on the phone, not good but at least I got through.

Easy to arrange for install by way of online chat. Omar the technician arrived within the schedule window. He was personable and professional; we were up and running as quick as possible. Made the switch as easy as possible.

The technician was professional, and knowledgeable. He set up the services without any issues. We were able to bring our own equipment. The technician got the job done in a reasonable time. We are very satisfied with the service we received.

We are newer customers that just moved. The process was easy and the technicians were great- they made sure we were fully happy with our new service before they left. They even called in another technicians on the spot to run a line to the house.

Today we had our installation. The technician was prompt, actually early. He has polite and well-mannered. He got right to the job, explained everything and he is connected in no time. A GREAT experience.

The technician Nate, communicated with us on his timing to be there. He was knowledgeable and very efficient. Our elderly mother now has her internet and TV back working. Hats off to Nate! Thank you Breezeline for working with us

We are satisfied with the service and quality; it is better than past companies. Our only complaint is the arrow circle and saying, "loading video". We are not interested in your mobile service. Thank you.

Our technician was knowledgeable and polite. He fixed our problem. We are very satisfied with the service. He was very professional. It would be nice if you could request your service person. If so we would request him again.

Very good technical know how and explained the delay and fixed the problem in no time. My technician was on point and quick and didn't waste any time addressing the problem. Advised on how to check wall outlets also. Very knowledgeable.

Great Job! I would highly recommend this guy. He was very friendly. Show a lot respect. Great job!! GREAT GREAT GREAT JOB!! He needs a Raise!! Or perhaps a Christmas Bonus!! Like I said he did a great job!!

The prices are really good compared to other wifi companies. Everything went super smooth and easy. Great customer service, everyone has been very nice and helpful; explained everything very well. Getting really good speeds too.

The technician worked hard to find and resolve the problem. Other technicians who came before to resolve the same problem did not resolve it and did a temporary fix and did incorrect work. Very grateful to Randy for his time and effort in trying to resolve a chronic problem that had not been resolved for years.

Mr. ** has very good customer service and knows how to make you smile. He made sure you have a pleasant experience. Appreciate the fast service and making sure everything was taken care of. Thank you.

Amazing reliable service, little to no loss and when repairs are being done email and text updates are wonderful and it usually happens late night or very early hours when you're least going to be using the service.

The technician was extremely professional and understanding. He addressed the problem and fixed it. Thank you to Breezeline for hiring technicians who care about the customer. I can now use my internet and phone with no issues.

Very satisfied with everything. Technical support and the tech that came to the house were both so very nice and helpful. Will be happy to recommend Breezeline to my friends and family in the future based on this experience.

Great job Breezeline. I love my new upgraded devices and the new viewing features that I now have access too. My technician was one time, professional and courteous and answered ALL of my questions. He displayed qualities that I believe are in short supply today. Thank you!

Best customer care service representative that I have dealt with in years. Nice change to the farm out customer service reps that I am used to getting with other services. Helpful. Knowledgeable and a true concern for prompt and direct service. A great start to the Breezeline experience. If the service provided remains as good as the customer care rep, I am ecstatic about my new service!

This brand dirt. There’s an outage every week, the equipment never works and their support is horrible. My super pod disconnects every week and I have to do an ancient ritual to connect it and half the time it doesn’t even work. And it sits there blinking a green light and never connecting.

Called 3 times and kept getting hung up on with no call back. Phone still isn’t working properly. Phone says it isn’t activated so I should call the Carrier. Did so with no luck. Other than that I have had no problems with Breezeline.

Great experience today getting hooked up to Breezeline high speed Internet. Our tech was on time, helpful and efficient - despite the cold weather. I'm very impressed. He stayed a few extra minutes to answer questions and make sure we understood the service.

I have never had any issues with downtime or Interruptions; the Internet is always spot on. I only use the Internet, not cable, and Breezeline has fair or better prices than competitors. Thanks, Breezeline.

I received an excellent offer for Fiber Wifi in the mail from Breezeline for Dover, NH. Being familiar with the speed & reliability of fiber compared to cable connectivity, I was interested enough to call for more information. I’m glad I did! The technician who came to install the Fiber Wifi connection was polite, knowledgeable and helpful. I appreciated he took extra care to protect my floors when he came inside. I’m happily satisfied with the customer service provided and noticeable improvement of my new fiber wifi vs the cable wifi I replaced.

I have not needed any service for over 10 years in the way of needing a technician to come to the house. Getting one took a week. I had no phone for my security system that reminded me every 6 hours with an alarm. No one at Breezeline cared. After a week of calls and a waste of time with a new modem that clearly wasn't needed it's now fixed. Nothing but excuses and poor service from a company that once was good and I had no complaints about. The experience with the "technical support on the phone" is worthless. A scripted program from individuals clearly not in this country when they can't do any more than you have already done using the website and nothing but excuses. Horrible.

I've been very pleased with Breezeline's Internet and service since I've been with them. I would recommend their services. Their product is much better than wireless Internet, no comparison. The customer service is top notch, and the prices are reasonable. RK.

If you are considering this company for your service get it out of your list. Lost cable and internet on Saturday. I was told they were working on it, service never came back. I can live without cable but not internet, everything is hooked up to my wifi but of course they are not the ones inconvenienced. They want me to wait until Friday. Too bad I have this service through my association. Otherwise in a heartbeat I would have cancelled them.

We just love the hometown feel of the holidays and our technician just made our day brighter. Merry Christmas to all and to all a great day 🎄🎄😂😍🥂🌹. What a wonderful Joy it is to save money and encounter such wonderful people!

Pras gets very high marks for his professional attitude and service in resolving my technical problems with my cable, remote and TV in just a few minutes of being here. He represented the Breezeline at the highest level as a kind and friendly employee. He is to be commended and I am completely satisfied with his professional service.

5 days no internet... And I need to wait 2 weeks for appointment. It's crazy.. I work from home.. It's terrible. The customer service is good.. but they don't resolve nothing... I just need to wait.. Isn't a good company.

Truly professional service repair man came to house to replace gear. Explained everything..was helpful and courteous. Jose took the time to walk thru making sure everything was hooked up and WiFi was connected to devices. Thank you.

They were very helpful and respectful and got everything fixed in a timely manner. Everything was explained in detail and completed as requested. I would recommend Breezeline to my family and friends.

Brian, the technician, arrived with all necessary components to update our modem-based tv-internet-phone system. He trained us how to use the new system and stayed until we could successfully use it all

The technician was great and very friendly and professional. He answered any question and went above and beyond at our visit. He explained everything in a way myself and my husband could understand and knew exactly what he was doing each step. I feel he needs a raise he took the time to let my husband call me while I was at work and explained to me everything over the phone and answered all my questions with no problem. He was downright great.

With the rising price of Comcast and for what you get I needed a change. I would like to have an office in Morgantown. However, everything is online and the agents have been attentive to our concerns and have helped us get through our troubles. I definitely would cut out Comcast and save your money.

Worst customer service on the phones ever. Worst response time ever. We were ten days without any internet or tv. We needed internet so a doctor could monitor my husband's breathing. Every time I called back they pushed out the service date. Three different tech came. First one said the problem was outside the house. Second two guys changed a fiber optic cable outside. Third tech spent 3 hours tracing the problem and found that the wire in the attic had been chewed through. He was the only one who knew what he was doing. First tech went in the attic and saw nothing. This was a big waste of time and effort for the third tech. I am disgusted.

The service that I have yesterday was excellent. The technician work very hard to leave everything working very good. And he explained how they will work. Is a very polite person. I wish all technicians in the company are the same as him.

The fastest internet I have ever had. Easy installation. TV picture is amazing and the list of channels comprehensive. The fiber cable is basically invisible and installed on the wall corners so that you cannot see it.

Kendall, our technician, was professional, attentive, determined, and most importantly, successful in resolving our downed internet issues! He was both efficient and thorough! Thank Kendall and Breezeline for your quick service and resolution of our problem!

I called at 1:45 pm the day before Thanksgiving because our bandwidth had not been adequate in the basement or would drop as we walked upstairs. The service person was here within the hour. He waited for me to return home, upgraded the equipment, explained how to monitor it, and complimented my daughter on her piano rendition of The Grinch. It will be $5/mo. more for the additional extender/repeater. My husband is very happy with the improved service.

Maria was very helpful. After an extremely long wait I was already frustrated but her easy attitude and calm demeanor put me at ease and help me take my payment. Thank me for being a loyal member and I think she even waived a fee. Which I was very grateful for. Thank you!!

I was having issues with drop signals more frequently. Did the usual steps that Tech Support usually asks you to do. Even replaced my cables before that. Still had issues. Got online and used the Chat Agent feature to chat with an agent. Love that feature, rather than having to actually call and waiting in line for several minutes!!! She was able to look and see that my signal was weak. So scheduled an appointment for a Tech to come out that very same day. He was able to diagnose it right away. The connection fitting at the beginning of the line to the house was the problem. He cut it off and put another one on. Retested the line. Worked. Issue resolved!! But he even went further than that. He got up on the pole to make sure the other end of the line was ok. He was very courteous, friendly, and knowledgeable!! And Fast!! I think he was done in like 30 minutes. Bravo to Breezeline for the Great service from beginning to end.

They are quick to answer your problems and do it in a professional way and take time to help and stay online till the problem fixed and asks you is it working now after they are done. They just need to spread out to more areas.

After a few days of blotchy and unreliable internet connection, I was provided with a date and time for a personal tech to come out. Miguel (Angel) arrived early but called first to make sure it was ok for him to make the call, if I was available. I was delighted as it allowed me freedom to get the rest of my day's work done. He was a refreshing and unexpected surprise. Courteous, professional and extremely quick to resolve my issue providing information every step of the way. He provided exceptional "customer service" from start to finish. BRAVO! Thank you! AA

Great internet provider. Wonderful customer service. Internet service is fast and reliable. The app is easy to use and comprehensive. Excellent payment options. I’d recommend them to friends and family.

Had a wonderful experience with the customer service department. Helpful in getting my plan changed at a better price point. Getting to speak with somebody was much easier than other companies I had dealt with in the past.

Punctual and knew what he was doing. Resolve the issue in minutes. Taught me how to resolve the issue in the future. Also was patient with me and all my questions. Your company surprised me. I would have wanted a sooner date for service.

The technician was helpful and professional. He set everything up quickly and made sure we knew how everything worked. When he found an issue shortly after he left our house, he called and returned to fix the issue.

Best service and knowledge we have experienced since living in Miami. Would recommend Breezeline to everyone. On time and even fixed our intranet as our service wears slow. Great experience and will refer to all my friends.

Breezeline has great customer service that is fast and helpful. I no longer dread having to call in if/when I require any type of assistance! In the past I allowed problems to get worse because I dreaded calling in and speaking to a representative I could not always clearly understand, but that is no longer an issue.

The whole company seems staffed with the most awesome and helpful people - I had to reschedule less than 3 hours before my first attempt at installation was scheduled and was able to do that in less than 3 minutes, and it was only a few days later. The tech who came for the installation was knowledgeable and friendly - and AWESOME! My apartment is an OLD, converted house, but he handled all the crazy with skill and grace, without complaint and was even willing to move a few things and crawl under a desk I couldn't move (I'm disabled). Seriously everyone I've interacted with has been friendly, helpful and knowledgeable.

Fantastic product for a fantastic price, thank you, folks at Breezeline. You have truly made such a wonderful product so useful skip with quick internet speeds. I couldn't be happier with the connection I received.

So satisfied with tech. He was prompt, respectful, and professional. He cleaned up behind himself, which is something my hubby doesn't do. The work went without a hitch and then he was gone in a flash. Breezeline makes me feel really special.

My wifi went out on Thurs, could not get a new one till Monday, (too long). Missed all the weekend football...That service very unacceptable... I am hard of hearing and the foreign speaking service agents (call center) are impossible to understand...Get Americans, at least the technician side at the call center....If I had an option for Cable internet other than Breezeline, I'd be gone yesterday..

Updated on 09/16/2025: Absolutely terrible. Internet is intermittent and the customer support really don't know how to help other than sending a refresh signal to your modem. I have wifi cable boxes and my picture switches between standard and hi def and buffers and it's very delayed. I'm getting sports updates on my phone before the game is over and I'm watching it live. We need another internet provider in St. Mary's County Maryland.

The technician knew his job and performed it well. It should have been a simple hookup but the cable to the house had been pulled down by a falling tree. He was able to fix the problem, fix the cable and get us hooked up. I would recommend Breezeline and Eugene (tech) to anyone who asks.

When the service is working it’s great. Unfortunately we have outages often. I pay good money for the service and when there is an outage you get no credit for it unless you call in and complain. I’ve been with them since the late 90’s when it’s was PennNet. A server ran out of a basement. I’ve watched them grow and enjoy the service when it’s working.

I’d like to commend Deshaun, the technician who came to set up our new internet service today. He did an outstanding job representing your company. From the moment he arrived, he was professional, courteous, and efficient. He ensured everything was installed correctly and worked perfectly before leaving. Deshaun patiently walked me through the setup process and answered all my questions. His dedication and excellent customer service truly left a great impression. Deshaun is a valuable asset to your team. Thank you for sending someone so skilled and professional!

After complaining of ongoing service issues a technician was scheduled at a convenient time for us within 2 days. A new modem was installed and technician was very thorough, knowledgeable, and pleasant to work with.

I had an issue with my cable boxes, Breezeline sent a technician to install two new wireless boxes and the technician was very nice and respectful. Everything was installed properly. The old boxes apparently stopped working and needed an upgrade to a wireless system. This system is better and neater.

The only service corporate Breezeline is good at is Lip Service. For this, I'd give them 5 stars +. The technicians that have made site visits have been excellent, but there's only so much they can do. Our entire neighborhood needs a renovation - on this all the technicians agree - but corporate Breezeline has done nothing but pay us lip service, and drag their feet. If you have viable alternatives to Breezeline, seek them out.

Haven't had any issues lately. Spectrum sucks! Had them for 1 week and changed back (it was Wow!) previously. When my bill went up, I called and had it reduced with no problem. I don't want a hassle of having to change. Just lower my bill.

One phone call to Breezeline started process. Visit scheduled quickly. Excellent technician. Problem resolved quickly. New equipment was provided and technician installed then made sure it was working properly.

This company needs to do some heavy restructuring with the customer service department. I work in human services and help participants with case management and financial coaching. We paid a client's item on collections, and the representative was not supportive and did not allow us to get a receipt. We decided to call back, hoping to reach another representative to get the receipt. We did get another representative and even she questioned why the previous representative wouldn't help us to get a receipt. Because it was a closed-out account, she had issues getting us the receipt. We received a case number but days later it was determined that we couldn't get a receipt sent to the client's updated email.

I have good wifi signal most of the time. Customer service could be better on phone. About half seem inexperienced. Breezeline should have veteran discounts and student discounts. This would boost our community involvement.

I lost internet service and Breezeline sent a technician right away. The problem was resolved very quickly thanks to Brian. He was courteous, friendly and very knowledgeable! I love that he wore shoe covers into my home. Breezeline has proven that service after the sale is as important to them as it is to their customers!

I will start with when you have an issue the people who answer to help are very polite and helpful. But when you have an issue for a tech to come to house, the worst. They called in and no one was home and my daughter was. Tech did not solve issue and when I called in on him I was told he was coming back. But never did. So sad.

Breezeline made my upgrade to wifi streaming a pleasurable success… from installation by a highly skilled tech to saving me money monthly. No complaints here, only praise… Keep up the good work. Thank you!

If it was possible to contact corporate to let them know how terrible it is to talk to a human that only reads off a card and doesn’t listen to what you say and all of them are from other countries I have Breezeline for 3-1/2 weeks internet plus stream box with no internet and the first tech here was only about talking about swingers and trying to walk thru my house and but besides that everyday I talk at least twice a day to get this fixed with both it lies. They say a tech was out and said how I have cameras and nobody here plus the connection at pole being neighbors in front of house have internet but they say up the road. Every time is a different reason and still no internet and to boot they say they will give me discount off bill and I say I haven’t had internet I should not be charged anything. This has to be the worst customer service ever.

Excellent service from our technician Ty. Great service, very friendly... We are very happy with Breezeline internet and cable. We would recommend Breezeline to everyone. All has gone great with no issues!!

I had never heard of Breezeline before moving into a community where they had package deals and I am in love! Great prices, great speeds, exceptional customer service; I could not recommend them more!

I found when I had a problem that the staff members went above and beyond to helping me. I found this to be truly professional in a time when it’s very hard to speak to a live person. I truly appreciate Breezeline by having such well trained individuals working for them.

Exceptional service, Mr. ** is a professional who knows his job and combines it with his kindness and makes his customer service special for anyone who needs to solve a problem, congratulations to the entire company.

Very pleased with my Cable Service. When prices go up, & I catch them trust me, I always can talk to someone who helps me bring it back down. As far as customer service- very professional, patient & kind. Serviceman- professional, patient, kind. Thank you!!! Very pleased!!!

The tech was able to solve my problem which the on- the- phone tech support was not able to do. I hope I can request this particular tech the next time I need help with my TV. This cable company is not cheap and you really need someone that know what they are doing if you experience a problem.

The tech who came to set up my service was an all around great person. He knew what was needed to be done, he did it correctly and kept me updated the entire time. He was great. Everything works perfectly.

BREEZELINE WIRELESS internet service amazing. No cables, voice activation on the TV. You can hook up your computers and your cell phone and your home phone. That's great. No wires. It's going through the house. Very happy with the service.

Breezeline is the absolute worst! Internet service just goes out randomly and they say it will be 4 hours before it’s fixed! I work from home and I have to use my phone hotspot because I can’t rely on my internet provider. This is ridiculous. Maybe you should start reimbursing customers for the time your service is down!

Tech came early, tested the system, found an issue, fixed it in minutes and then continued with the installation of my service. Was one of the best experiences I've had. Very nice young man. Have to say don't meet many like him anymore.

Thank You. I have never issue inside my house from Breezeline internet service. Within this four yrs, I got issue with coaxial cable broken from outside house and replace that was fixed the problem. Customer service from breezeline is very helpful. They know the problem right away from customer account details. Thank you all.

Very professional and excellent service. Technician was very helpful and knowledgeable, answered all questions and provided a detailed explanation for the process. I highly recommend Breezeline fiber optic internet service.

I had an appointment on Halloween and my technician was able to get everything set up and good to go early. I am pleased with my service and at an affordable price. I highly recommend the all around experience to everyone looking into Breezeline services.

Lately, if you have to call to a service company to talk to a real person, it is a long path with multiple steps thru automatic systems, so we were greatly surprised that we were able to do it almost immediately. And the customer service was excellent.

Worked with Amber for customer loyalty and she was great! This is the best customer service I’ve ever had from an internet company! Cannot wait until my contact with “another” company is done so I can switch my wireless to Breezeline as well!

Our condo association changed to Breezeline. The installation tech was friendly, professional, and informative, explaining how the new system and remote works. After 4 days of use I'm happy with no problems with the service.

This is the worst service I have ever received. If they weren't my only option I would have dropped them years ago. Loss of internet almost daily and 3-12 times daily frequently. Paying for 1 gig and consistently getting 0.03-150mbps. Waited all day for the tech who was late to show up and tell me a Maintenance crew was needed. For 3 days I was told a crew would be here to fix the line from the poll. I have spent over 5 hours in 1 week trying to escalate the issue and get a crew here to fix a line. Same answer as always and no results. Keep calling and hope for the best. I pity anyone who has to deal with this service. I've missed important work calls and work because of this. If they're you're only option do yourself a favor and go with Starlink. Absolute nightmare. I never write reviews but can't get ahold of anyone with authority. Pray you don't get stuck with Breezeline.

I had forgotten to pay previous bill. The agent was very good natured and helpful. Was a pleasure to work with. She helped me resolve my issue. Good experience. I have been with Breezeline for a very long time. No issues.

I am a most satisfied customer if Breezeline. What a wonderful break from other companies! Customer service is quick and easy. I had same technician today as first time years ago, and he was as courteous, professional, and helpful. Love Breezeline! They are a gentle breeze to come by! Most grateful customer, Myriam **.