Breezeline Reviews

I called Breezeline for 4 days to make cancellation and waiting on the line for several hours at a time, but no one answered throughout those four days. It appeared as though your company did not want to discuss the subject of cancellation. bad customer service and very high price for internet, many people in my Loc. do cancel Breezeline service. I want to cancel, but I still can't talk with customer service, couldn't get through to them, very bad customer service. 5/2026

Wow where to start. How about using the word Monopoly. Not only does it take at least 10 minutes to actually speak with someone on the phone, but then they will disconnect you or make you wait 90 minutes to try to change your bill. Way overpriced for the service you get. I can not wait until they get a competitor in the area of Lake Harmony, PA. I have already started spreading the word on how bad this company is and will do everything I can to warn people of this overpriced company. Use your hotspot or find a different method rather than use this company. Horrible.

Thanks to Saad for a great deal. By switching I saved 60%. Easy install, great customer service and follow up to ensure no issues!

They Can not provide the service you ask them to provide. If you try to get it fixed they will just send you through a million different on hold calls and loopholes just to get nowhere and end up just back at square one and paying for top package and getting low end service. I already filed a FCC and they are just overly bad and I travel for work so it is annoying that when I go to hotels it feels like light speed internet compared to this shit.

Unbelievably horrible customer service. I could not find anywhere to cancel online after they nearly doubled the price. Internet is fantastic, but literally everything else is downright AWFUL. Currently have been on hold for 39 minutes to speak with a representative just to cancel my plan. (After spending over 20 minutes in online chat, just to be given the phone number I called...)

I signed up for Breezeline recently and I have loved the service! The connection is fast, reliable, and much more affordable than what I was paying before. Before switching, I dealt with lost connections often, which was very inconvenient while working from home. Darius was my service representative, and he was very helpful!

Very impressed with Darius and Breezeline. Very pleased. Definitely recommend.

Open fighting with them 2 days according to This isn't an outage even those it affects multiple houses. And they have to have a house appointment to fix it even though it's on the line.

Great experience with sales, Craig **, he was very honest and helpful and followed up with us the next day to make sure all was well and that the implementation went smoothly. Installation went very well and tech was here and gone in an hour and a half. TVO is working as billed. At this point we are happy to be with Breezeline.

This is the worst internet company I have encountered. Breezeline internet rarely works. I finally was fed up with the service and after a couple hours on the phone (most of the time on hold) I was irate demanding my service be canceled. Well folks, Breezeline didn’t cancel my service. I called again prior to knowing my service wasn’t canceled to make sure the internet and my account had been terminated. Today I spent another 2+ hours (most of the time on hold) to be told my services can’t be canceled without a ticket being placed and I am going to be charged for another billing cycle when I literally sent back all of Breezeline’s equipment. Every time I requested to make a complaint, I get placed back to the beginning of waiting and never get to make a formal complaint. I recommend NEVER signing up for ANY Breezeline SERVICES!!! I would give 0 stars if possible.

Jack the Sales rep helped fix the solution for printer and TV after it was installed yesterday.

Ben was the salesperson that came to our door. Ben is very nice and not pushy. I felt he was very informative on Breezeline.

Brandon was great. Friendly, knowledgable, not pushy, and understanding.

Absolutely NOT worth the price. I had them before, and came back when we moved. Service was fast, when it was working properly, but it was very unreliable. I then activated my own modem, which was much better, but still had service reliability issues. I went to cancel with them, wasted about 15 minutes chatting in their app and having to verify myself twice, only to be told I have to call in to have one of their reps waste more of my time. So I just called...estimated wait time: 67 minutes! This company is a joke. I'll never buy any service that's affiliated with them again.

Merick is awesome! He came around, in the rain and cold no less, to tell me how I can save money with Breezeline- and I did, like immediately. So knowledgeable, friendly, and not pushy at all…thank you, Merick! Who doesn’t want to save money?!

I recently switched from Spectrum to Breezeline solely because of Merick. From the start, he was professional yet funny, informative, polite and engaging with my sister who has recently entered hospice. Merick was and still is, so helpful and supportive when I thought I could install the equipment myself. Well, I’m not as smart as I thought I was! He quickly set up an appointment with the tech to come out to assist with the install of 4 boxes. Hamaz, the technician, was so helpful and funny! I appreciated his expertise and patience with me as he showed me how to use the tv. He was quick and well informed. I will absolutely recommend Breezeline to my friends!

Rawad is a liar and this company sucks, I switched over and their equipment did not work and they would not fix it.

My experience with this Breezeline television service is horrible! If I'm able to view anything on an "app" I'm lucky if it doesn't cut off in the middle of the program. They are charging over $240+ and for what for movie stations I don't watch, television service that you have to pay for, even basic tv. It constantly goes "offline". I cannot tell you how many times I have had to call because I've lost service or the service is interrupted and then the representatives keep you on the phone for the better part of an hour after trying shut off your tv, unplug tv, turn on tv, click this button and click that button or we'll send a signal to your box. I don't understand how they have the audacity to charge so much money for TV that I am supposedly getting through the internet, I don't even have the Internet, so as far as I'm concerned they are stealing from me anyway!!!

Mr. ** was polite, affable, knowledgeable and efficient. He was on time for the installation assistance.

Still no service after two days. Ten hours on the phone trying to get a service call.

Lack of proper communication. They just want you to sign up so they can charge all these fees and run customers through the wringer for any issues needed addressing. They have no professional email and no way to help you troubleshoot if you need o Issues addressed.

Absolutely horrible company that has representatives who laugh at problems they create. I'm not even a customer but my neighbor is. His cable runs above our property and when his line snapped it left their cable on our property. Another cable company came out and informed us of whose cable it was. Their repair crew came out after 4 days to repair my neighbor's cable behind his house and at the pole but ignored where it was laying on our property!!! After calling them repeatedly they are still ignoring the problem. If you want a pure incompetent company this one's for you! I will be filing complaints with the city to get this company to fix their issue and get it off our property!

Awful service provider! Internet connection is almost nonexistent. Frequent modem reconnection is required. Critical home security system is compromised. More internet providers are needed.

Excellent customer service! Very helpful and answered all my questions. Walked me through the process of managing my account online!

Fortunately, we just changed to Breezeline as we were unhappy with our previous carrier's customer service and pricing. Everything from the sale to set-up to using the cable and internet has been SMOOTH. Our installer was on time and did a great job. I want to thank Aamar in sales for all his help. We are not always the most savvy but he answered all questions via text quickly and everything has been great.

Since using Breezeline I experience frequent outages, and unreliable service. Outages at least twice a month usually more. Calling customer service gets you nowhere, it seems the poor workers have virtually no training and have no idea how to navigate your account or give any information. They also raise prices regularly with little to no warning. I would never recommend this company. There is clearly good reason they are not BBB accredited.

The Good: When things are running normally, they aren't too bad. Sometimes you'll have an outage that lasts anywhere from an hour or two to maybe 8 or 10, but it's not that common, and they actually have a website you can get to on your phone to check and see if you are in an outage or if it is just you. In my experience, the website map is pretty accurate. For the most part, I had few issues outside of occasional outages, and I think you will have that with any company.

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!!

Good service, fast internet, way better than satellite.

Sucks!!!! Internet not working. Impossible to get in touch with customer service! Wish I can change provider.

Avoid Breezeline at all costs — especially if you own a business. This has been, without exaggeration, the WORST internet service experience of my life. They charged me nearly double compared to other providers, and after installation, the internet barely works. The speed is practically nonexistent, constant interruptions, and it’s seriously affecting my business operations.

We moved to Jackson, SC. About 2 years ago, Breezeline is the internet provider in this area, since moving here there has been some kind of outage just about every week for hours at a time, my wife works from home and is always losing internet which means she can't do her job, I wouldn't recommend using them, we are currently working with another internet provider hopefully they will be able to get fiber to our area.

My modem would reset several times a night, power light and all would shut off. Called 8 times, one modem replacement, over 8 hours on the phone (always high caller volume) problem persisted and finally got angry enough to call for a credit and they offered $20!!! For a service that rarely is usable? The final straw was when the tech had me hard reset the modem and it would not come back on. When I called to ask for credit, the person wanted to tell me my promotional rate was ending this month! You kidding me?!?! Stay far away from this company, nothing good will happen to you.

Unfortunately, so far the experience has been not very good. First, we opted for the easy install. After plugging in the power cord and coax cable, the modem was not broadcasting the wireless network (ie the wireless network did not show up as an available network on the tv, a cell phone or laptop. The modem as rebooted several times with no change. We were able to see the account was active as a wired ethernet connection between the modem and laptop. A technician had to be scheduled to come out and fix their issue. When we signed up, the plan was listed as $40 with automatic payments.

I went online to chat. Got an email on 3-17-2026 for free Disney + for a year with my TiVo service. After what seemed like a lifetime with chat, I was told that promotion was over 3-23-2026. Please pay attention to the date. I would complain about customer service, but there is NONE.

How on earth are there five-star reviews for this company. Once upon a time, when it was Atlantic Broadband, I had zero to few complaints. Now it takes all my willpower not to take the useless devices they swap in whenever we actually manage to get ahold of a human being and get a technician sent out and break them into pieces with a hammer. At least then I'd get some satisfaction out of it. The 'best' part is the fact that Breezeline is running a functional monopoly--we've tried switching providers, MULTIPLE TIMES. Every time they get to our address, they go "We can't, Breezeline owns those lines." So because they own the lines, no one else can touch our area. I've reported them to the Better Business Bureau before, and I absolutely will do so again. This hot garbage has no business being in business.

Rawad is the best there is!!! I was paying a lot more than I should have been with Spectrum. This gentleman saved me about $200 a month and Improved the overall service in my home. I would highly recommend the switch over. They've made lots of improvements.

I like Brandon **, he was a great sales man and I am extremely happy with his service and Breezeline's deal was amazing. I recommend breezeline to my family and friends and can’t wait to get hooked up

Merick is a. KEEPER!!! 👍👍👍😁 Great help and we saved over $100!! He made everything very clear! He took his time with me and gave me GREAT customer service! Breezeline’s “new approach to telecom” is exactly what the industry needed!

Updated on 07/31/2026: First off, I never signed up for paperless billing, they decided that on their own. Secondly, their automated payment line is constantly down. Today I talked to one of their support team members who said that I don't owe anything for July, while I was trying to make my August payment. (Not kidding.) Now because their payment thing is down again, I will have to go through this all over again on Monday, Tuesday, or Wednesday when it is working again. Someone pray for me. It shouldn't be this difficult to make a payment.