Breezeline Reviews

Fortunately, we just changed to Breezeline as we were unhappy with our previous carrier's customer service and pricing. Everything from the sale to set-up to using the cable and internet has been SMOOTH. Our installer was on time and did a great job. I want to thank Aamar in sales for all his help. We are not always the most savvy but he answered all questions via text quickly and everything has been great.

Since using Breezeline I experience frequent outages, and unreliable service. Outages at least twice a month usually more. Calling customer service gets you nowhere, it seems the poor workers have virtually no training and have no idea how to navigate your account or give any information. They also raise prices regularly with little to no warning. I would never recommend this company. There is clearly good reason they are not BBB accredited.

The Good: When things are running normally, they aren't too bad. Sometimes you'll have an outage that lasts anywhere from an hour or two to maybe 8 or 10, but it's not that common, and they actually have a website you can get to on your phone to check and see if you are in an outage or if it is just you. In my experience, the website map is pretty accurate. For the most part, I had few issues outside of occasional outages, and I think you will have that with any company.

Horrible customer service. I called to turn off my TV service. Regular customer service could not help me with that request- they referred me to another dedicated number for that. Called a couple of times- they have an option to reward call back - requested- no one ever called back. Decided to stay on hold- waited over 2 hours on the line - they dropped a call on me immediately after pick up. Such a frustrating experience!!!

Good service, fast internet, way better than satellite.

Sucks!!!! Internet not working. Impossible to get in touch with customer service! Wish I can change provider.

Avoid Breezeline at all costs — especially if you own a business. This has been, without exaggeration, the WORST internet service experience of my life. They charged me nearly double compared to other providers, and after installation, the internet barely works. The speed is practically nonexistent, constant interruptions, and it’s seriously affecting my business operations.

We moved to Jackson, SC. About 2 years ago, Breezeline is the internet provider in this area, since moving here there has been some kind of outage just about every week for hours at a time, my wife works from home and is always losing internet which means she can't do her job, I wouldn't recommend using them, we are currently working with another internet provider hopefully they will be able to get fiber to our area.

My modem would reset several times a night, power light and all would shut off. Called 8 times, one modem replacement, over 8 hours on the phone (always high caller volume) problem persisted and finally got angry enough to call for a credit and they offered $20!!! For a service that rarely is usable? The final straw was when the tech had me hard reset the modem and it would not come back on. When I called to ask for credit, the person wanted to tell me my promotional rate was ending this month! You kidding me?!?! Stay far away from this company, nothing good will happen to you.

Unfortunately, so far the experience has been not very good. First, we opted for the easy install. After plugging in the power cord and coax cable, the modem was not broadcasting the wireless network (ie the wireless network did not show up as an available network on the tv, a cell phone or laptop. The modem as rebooted several times with no change. We were able to see the account was active as a wired ethernet connection between the modem and laptop. A technician had to be scheduled to come out and fix their issue. When we signed up, the plan was listed as $40 with automatic payments.

I went online to chat. Got an email on 3-17-2026 for free Disney + for a year with my TiVo service. After what seemed like a lifetime with chat, I was told that promotion was over 3-23-2026. Please pay attention to the date. I would complain about customer service, but there is NONE.

How on earth are there five-star reviews for this company. Once upon a time, when it was Atlantic Broadband, I had zero to few complaints. Now it takes all my willpower not to take the useless devices they swap in whenever we actually manage to get ahold of a human being and get a technician sent out and break them into pieces with a hammer. At least then I'd get some satisfaction out of it. The 'best' part is the fact that Breezeline is running a functional monopoly--we've tried switching providers, MULTIPLE TIMES. Every time they get to our address, they go "We can't, Breezeline owns those lines." So because they own the lines, no one else can touch our area. I've reported them to the Better Business Bureau before, and I absolutely will do so again. This hot garbage has no business being in business.

Rawad is the best there is!!! I was paying a lot more than I should have been with Spectrum. This gentleman saved me about $200 a month and Improved the overall service in my home. I would highly recommend the switch over. They've made lots of improvements.

I like Brandon **, he was a great sales man and I am extremely happy with his service and Breezeline's deal was amazing. I recommend breezeline to my family and friends and can’t wait to get hooked up

Merick is a. KEEPER!!! 👍👍👍😁 Great help and we saved over $100!! He made everything very clear! He took his time with me and gave me GREAT customer service! Breezeline’s “new approach to telecom” is exactly what the industry needed!

I never opted for paperless billing, yet they never send a bill. Their payment center 800 number is always down and I am told that I need to download their app to make a payment. To top it off, if you have to use a live agent because of their electronic billing being down they charge US, THE CONSUMER, an inconvenience fee of $5.00.

Horrid, absolutely horrid. They tell you to use a callback instead of waiting, then after you get a callback, they somehow always have to transfer you to someone else where you have to wait 45 minutes or more. Absolutely disgusting. Also you either get one of two types of service reps, either the overly tired one or the sharp and rude one. You'll never get a friendly voice who's trying to help. You might also get completely disconnected and hung up on while waiting on the line to speak to someone. If I could give 0 stars I would. I constantly pray I never have to deal with their customer service because it is the absolute worst I've ever had in my life.

The pricing and offers are amazing. The professional installation was done 2 days after I ordered service and it was flawless. The technician did a wonderful job getting the service connected to my house, and the installation looks perfect. The speeds are incredible and the service is absolutely reliable.

My problem is not with the service. Have not had any issues with my internet. My problem is that I am not being billed the amount that I agreed to. I had a sales rep come in November and offered me a great deal. I had AT&T but they kept increasing cost. So the rep offered me a deal that would save me $25 a month. No contract. And also $300 gift card after 4 months...good deal. And he said call him personally if I had any problems. Well they keep billing me $10 more a month than we agreed to. So I tried to call him... He is in Manitoba, Canada. I don't have a calling plan for international calls. So I called customer service... I talked to someone in SOUTH AFRICA!!! Anyway because I choose to get a paper bill instead of paperless, they charge me $10 more... Asinine!! I was not told that by the sales rep or the customer service person that set up my account. To me that is being deceptive.

My experience with Breezeline has been very good. Service has been very reliable. Internet speeds are exceptionally fast. I would highly recommend Breezeline to anyone looking for a reliable and economical internet provider.

This has got to be the worst customer service I have ever seen. My Internet/TV service has been cutting out for the last 3 days. So I called and the wait was forever so I decided to use the chat. 1 hour and 30 minutes of wasted time. 1st I was chatting with a Oscar **, he couldn't fix the problem so he just disconnected to me. So I chatted again, after putting in all my info again, I was connected with Tee, went through everything the first guy did, could not fix the problem so just disconnect me like Oscar did. I have to deal with this problem at least 4 times a month. Time to make Cable Disappear. My recommendation is to stay as far away from this company as possible. Seems they just refuse to help out their customers.

Breezeline is way too expensive. I've had them for about 4 years now and their rates were already high and they just raised them again! I called and complained and told them about the offer Verizon gave me for the same service which was way cheaper! My bill with Breezeline runs 178$ a month and Verizon said they could lock me in for the same EXACT SERVICE for $49.99. I was told when I discussed this with Breezeline that they would lower my bill to 40.00 a month with auto pay and they told me they would erase my past due about of 125.00 so I owed them nothing.

I would rate them a zero. Poor customer service. I was trying to move my service from address to another and was told that a technician would come on a certain day. That day arrived, no tech. I called in and was told that a service order wasn't written up, then was told they would be there on another day. They never showed. This went on for about 2 to 2 and half months to only be told that they couldn't do the install only to keep charging me the entire time.

Been a captive audience for the last 2 years as Breezeline is the only provider option in our area other than satellite. Our plan rate is crazy high compared to Verizon which we had in our prior home. I just spent the morning unsuccessfully trying to access the website to review plan options. The website is a mess and gets stuck with the spinning breezline logo. I then tried the mobile app, I got stuck entering in my address to confirm service, keep in mind I'm a subscriber, logged into my account and am informed that they can't find my address! So I call them, waited 5 or so minutes to connect with an agent - who proceeded to ask me my name, address, account number, secret code etc - again keep in mind, I've entered my account phone number so you'd think they have all this in front of the agent.

Unfortunately, Breezeline is the only available internet provider where I live, and it has been a consistently bad experience. Internet speeds were about 60–70% of what they advertise. When technicians came out, they blame maintenance and say a different team needs to service outside equipment. I eventually got fed up with constantly reaching out and taking time off work and learned to live with it. I will say that the internet connection did improve somewhat eventually but it took about 2 years for them to finally improve it.

Had Breezeline for 9 years and have had nothing but problems, from outages to lag to horrible customer service. I have call three different times today to only be hung up on when I state that there is nothing they can do to keep me. I also tried to chat with them and was told I have to speak to their retention dept. before I could cancel. What type of shitty company makes it this hard to cancel. I bought Star Link and have had no issues and way faster for same money!!! Stay away from Breezeline!!!!

Breezeline wireless cable boxes DO NOT WORK! Service is intermittent! I get less than half of the available channels less than half the time! No customer service! No one answers the phone!

My technician came and installed a new line in a foot of snow efficiently, effectively and with a professional and friendly manner. The service was hooked up and working before he left my home. If the rest of my service with Breezeline is this outstanding, I’ll never have to think of that awful “Comcast” word again.

They gave me a window of 8am-6:30pm. Tech says he is on his way at 6pm. By 7pm no one shows, so I call in. Tech lied and said he talked to me and let me know he doesn't have a key to open the box. Why would a tech come unprepared to open the internet box on the building?! Then, he lied and said he left the self install kit with me. He didn't! I asked them if they would like me to climb the pole myself to hook my internet up! I called customer service and they claimed the tech was waiting for a "supervisor to bring him a key" to unlock the internet box on my building. 9pm rolled around and still nothing! I tried the "Live chat" option after that and was told self install means I do it myself. Yeah, the router/modem on the inside, not the lines on the outside. They refused to acknowledge the lazy techs that they are hiring.

Had Breezeline to my condo 4x in last 3 yrs. This last time my internet & TV go out. Troubleshooting N/G.. They sent a tech 4 days later. Send thru have tech shortage. Customer Service people extremely hard to understand due to language…use to have infinity. Much better.. Breezeline very bad and I think I’m getting bad service from them bc I don’t pay (Association pays). If I was a paying customer I could threaten to move my business.. Then after my poor Google review a gal named Loren said to contact her at m.me.Breezeline to discuss.. Turns out no such email address.. Totally ridiculous!!