Breezeline Reviews

It took days for a technician to arrive only to be told that my issue might be further down the road and that is a different repair team, the tech was the only great part of the experience as he was very helpful, professional and courteous. The tech even replaced the wire between the residence and the pole in efforts of improving signal reliability. Breezeline needs to react swifter as some customers depend on service for different reasons and some can be critical, reliability and resilience is a must.

I had a dish and it was terrible. 😞 My neighbor told me about Breezeline and I love it. Great picture and lots of channels. Tech was knowledgeable and helpful. I would recommend them to my friends and family.

I found the technical service (on the phone) capable and eager to help. The person was extremely nice and superbly trained in customized service. She stayed on the phone for over 20 minutes to make sure that the issue was resolved.

Very happy with Breezeline! The CS reps today were so friendly, very knowledgeable and so easy to understand and talk to. And the wait time for each person I spoke to, you ask? Not any any more than 2 min for both. And my questions were both answered and resolved. Also, I've been with Breezeline since even before they were Breezeline, and my Internet speed and quality and CS have never been better.

Company has really bad customer service. I had problem with my internet. Had to make several phone calls to get the problem fixed. Long extended waiting time. If you lose the connection, they will not call you back and you have to start the process all over again each time. Seems like they do not document any customer conversation. After several phones calls and long minutes in the computer they said they have to send a technician. I would not recommend this company. Switched to another company.

Awesome service. Knowledgeable technician. Patient with teaching me new system. He explained the new system thoroughly. I’m very happy with Breezeline.. Very easy to make appt. And technician was on time and thorough.

Nathaniel was nice, super professional, showed us that we were paying too much for ATT internet. ATT was raised my bill to $90 for the 1000 Mbps speed but when I ran a speed test with Nathaniel, it showed AT&T was only giving us 100 Mbps. He walked us through the process and painted the picture of how installation and switching goes. Highly recommend Breezeline and if Nathaniel knocks your door, he will be sure to help you out. He makes it super easy

The customer service guy I can't remember his name helped me a lot when I was in a jam financially. He got me hooked up with $10 a month plan because I'm disabled and have limited income. Great people to work with, very understanding 👍

Technicians Giovanni and Aiden were Great! They were both very Kind, Friendly, Knowledgeable and Professional! On a scale from 1-10 - I rate them 100! The task was completed in hardly no time. Job Well Done!!!

I just came back to Breezeline because I was convinced of great changes in their product and service. It's still very early, but I have not been disappointed. The website is better and my tech was great!

Breezeline tech that set up our home with Internet and tv was spot on. Very knowledgeable about his job. We are Senior Citizens and we would not been able to establish the hook up we needed for our home.

Customer service is the worst. I just opened an internet account and the person who set up my account input my phone number incorrectly. I am now completely paralyzed because every aspect of customer service is automated and linked to the phone number. They don't recognize my number of course. It is nearly impossible to connect with a live agent. I am beyond frustrated and angry. Oh and no customer service on weekends, so too bad if you have a problem on a Saturday. Avoid this service.

It would be a higher review if my streaming and internet wouldn't go out all the time. Also if the price was better 288.00 is way too much. They don't give discounts to loyal customers. I constantly get video not available.

Great customer service, fair pricing recommended it to everyone to deal with them. With one phone call, all my issues have been resolved. Technician came same day within an hour. The customer representatives are very knowledgeable and polite. Yes, I am recommending it to everyone.

Aimee was very helpful and courteous. I probably would not have gone with you except for her professional and well informed assistance. She was great. I was unhappy with Verizon overpriced inferior service. Thank you Aimee.

Alfred, the technician, arrived on time. He was able to give me multiple choices of fiber optics install locations, of which I have chosen one. He did his job in a very professional way and was very clean and efficient. Technicians like him make Breezeline desirable.

Once I got through the voice assistant and was able to actually talk to a person, all went well. Breezeline needs to make it easier to get to a bonafide tech support agent. Fernando was the tech support agent and provided exceptional support.

Took a while, but the agent resolved the TiVo program issues. Logging into your robot took three tries and two disconnects. Once connected, our tech agent first analyzed the problem, and then step by step resolved the programming and TiVo reinstall.

Excellent experience in getting internet set up. The young man was very knowledgeable, professional and kind. He made sure everything was working properly and answered any questions I had. He arrived within the window I was given and had everything installed and checked very timely.

The technician that came to my home performed an outstanding job. He explained things that other techs never have. He did an exceptional job. Very courteous and respectful. If you need a tech ask for Willy. He did a great job.

I don't usually write reviews. Earl our salesperson was and is, excellent and caring in advocating and supporting our change to Breezeline home and mobile. (Earl gets a 10!). We got an excellent and knowledgeable home internet installer. Customer service humans worked very hard for us as well. My 4.5 rating, not 5, is because of my experience with the customer service menu and call forwarding system that repeatedly disconnected me After receiving new SIM cards, we had no working phones, so I went to a friend's house to use a working phone. Repeatedly, after going through the menu, I was disconnected before getting a technical support person. Only my persistent calls brought success!

ADAM did an amazing job. He was informative, knowledgeable, understanding, and tried his best to assure me my problem would be solved. And solved it as well. Others should be more like him. His customer service was SUPERB!!!

Typically I do not answer my door for solicitation calls. It just so happened my front door was open so I answered to a very polite young man’s call. After speaking for a few minutes I invited him in and he went over my current internet bill and what I pay. Learned he could save us a large amount of money for better service. We now have fiber and a way faster internet connection. Nathanial was so very nice, kind and a true gentleman. He was no pressure & very sincere. Breezeline certainly hit a home run when they hired Nathanial, a nice human being, which we need more of. Thank you Nathanial. Roseann

I would like to share my appreciation for Victoria from customer service. She provided outstanding support while helping me resolve an issue with my slow internet connection. From the beginning, she was patient, professional, and very knowledgeable. She took the time to listen carefully, explained each step clearly, and made sure everything was working properly before ending the call. Thanks to her assistance, my connection is now running smoothly. It’s rare to find such dedicated and caring support, and I truly appreciate her excellent service!

I am writing to express my gratitude for the excellent service provided by Dominic during his recent visit to my home on 10/4/2025. Dominic arrived on time for the appointment and was very respectful of my home and time. Dominic completed the connections to the television accurately and efficiently. He took time to explain the new features and the channels available. I am very satisfied with the service that Dominic provided and will recommend this company and the technician for any future needs.

Great service with great technician and customer service was awesome. I’d definitely send anyone that’s looking for home internet to the company just based off of my technician's great service. Easily the fastest and great service.

Just had Breezeline installed and my farthest wireless connection point is still faster than my former cable based provider. Installation was fast and setup was simple. Easily able to reposition the boosters for best coverage. Couldn’t be happier.

Earlontae was a very nice salesman! We enjoyed talking to him and enjoyed his company and service! He came to the house and interacted with us, explained everything professionally quick! He’s welcome to our fire pit any time!

We are highly satisfied with the service. They are very helpful and always willing to help. Great job overall! We recently needed to lower our bill, and they were very helpful and friendly. If we ever have an issue, they always help.

At the time of my call, I was experiencing call dropouts, interrupting the call. The analyst did some work on the Modem in the background. I assume the issue is resolved. No real way to tell without calling all my contacts and have a lengthy conversation. Analysts with heavy accents are hard to understand.