
About Breezeline
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- Positive technician performance
- Reliable internet speed
- Affordable pricing options
- Frequent service interruptions
- Long wait times for support
- Confusing billing practices
Breezeline Reviews
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- 4,603,499 reviews on ConsumerAffairs are verified.
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Reviewed Feb. 5, 2025
Breezeline internet is a terrible service. I have called for the past 2 days to get my internet service to work. The technician would try to help but it keeps shutting down. I’m calling 2 to 3 times a day to no avail.
Reviewed Feb. 5, 2025
Today I upgrade my service from cable to an optic fiber, I called the customer service. Katy resolve all the problems I had, she took all the time need it to solve, she represent what hospitality means, makings the difference for Breezeline. 100☆
Reviewed Feb. 3, 2025
The technician was excellent. Knowledgeable and helpful. However customer service reps over a 2 day period were awful. They were almost impossible to understand in language. I asked to speak with a supervisor 2 times and they refused to connect me. If another provider serviced our area I would change immediately.
Reviewed Feb. 3, 2025
We had a tree fall in our yard because of the strong winds. We didn't realize until later in the afternoon the tree had knocked out our internet service. I called Breezeline around 3:00 pm. They scheduled someone to come out and fix our internet the next day. All around it was quick, polite, and effective service. The service person was friendly and had our internet fixed without any additional complications. Thank you Breezeline!
Reviewed Feb. 3, 2025
A lovely agent for Breezeline took my call and immediately looked into my account and found the issues and resolve them. It was very helpful and very kind. She remained on the line with me for almost an hour sorting out what the problem had been and making it right.
Reviewed Feb. 2, 2025
Kevin was our Technician out of the King George Area. His ** accent caught my attention, my husband and I enjoyed his conversation, very polite and patient. 10/10 Would recommend! Replaced some things and my connection was better.
Reviewed Feb. 1, 2025
I have only had my internet go down twice in the 6 years with Breezeline. I called in because my Smart TV would not connect to the internet. Shawn the customer service agent helped me troubleshoot my problem. He was the most knowledgeable & professional customer service agent I have had on the phone in years. I appreciate his service. I normally want call a customer service person because you normally don’t get anyone that you can understand or they don’t care. Shawn made my day, he was fast, very knowledgeable, treated me with respect. Thank you for making my day!!
Reviewed Jan. 31, 2025
Steven was so helpful and personable while he was helping me. We had a really great conversation and you don’t usually get great customer service like this anymore! Thank you Steven, you made my day!!!
Reviewed Jan. 31, 2025
So far I have not had anything but a great experience. From the beginning when I googled internet providers near me, down to the technician coming and setting everything up, FOR FREE! Just a very pleasant experience that I would 100% recommend to anybody that is looking for an affordable and fast internet service provider!
Reviewed Jan. 30, 2025
I have to continuosly reset the modem and call service. Why am I paying to do their work? There are times when the service is out for hours, one minute, on 1/29/2025 we were told service would be down until 8 pm. It didn't come back until midnight.
Reviewed Jan. 29, 2025
We had a really great technician come to our house. He worked hard. He knew what he was talking about. He had a great personality. Everything about him was perfect, Breezeline not so much. I’m supposed to have a cell phone for free because I got this service during the time when they were having a black Friday deal and I still don’t even have any service for my cell phone.
Reviewed Jan. 29, 2025
I was very pleased with the price and quality of service provided. I had internet for almost a year with this company, my internet started to lag about a week ago so I called customer service and they had a technician out in less the 2 hours and fixed.
Reviewed Jan. 29, 2025
This was a positive experience, the technician was on time, fast getting everything installed and answered my questions in a way I felt confident he was knowledgeable about products & services of Breezeline.
Reviewed Jan. 28, 2025
This is literally the WORST internet I have ever experienced. I’d rather have dial up, or a hot-spot from my phone. It goes “off line” so far, EVERY SINGLE TIME we leave the house. Upon return, we’ve been having to unplug the router, and WAIT for it to come back on, and then reconnect everything. It is really miserable. Side note- not sure why Breezeline has an app for each different service… Why can’t I pay my bill in the WiFi app- since I only have the WiFi service?
Reviewed Jan. 28, 2025
Excellent beyond words! So very happy. Next day appointment. On time, explained everything and did over and above what we thought would be done. Could not be any happier or satisfied. Truly a professional at work.
Reviewed Jan. 27, 2025
Terrible company. I was getting internet through a program from my child's school and I was not notified about any of the programs shutting down and all of a sudden my kids lose internet. Come to find out they shut off the kids' school program without notification. Do not do business with this company.
Reviewed Jan. 24, 2025
I have been a customer of Breezline (formerly Atlantic Broadband) for years, and I am utterly disappointed with their service. Over the past two days, I’ve experienced significant internet issues, only to be told that the earliest a technician can visit is one week from now. A week without internet is completely unacceptable, especially considering how expensive this service is.
The technical support team has been shockingly unhelpful—acting more like indifferent robots than professionals trained to assist. When I expressed my frustration and asked for solutions, one agent responded rudely, saying, “This is what we offer.” This level of apathy and poor customer care is beyond frustrating. Breezline's frequent international outages, inconsistent service, and dismissive attitude toward loyal customers are unacceptable. If you’re considering Breezline, please think twice before committing. This provider fails to deliver reliable service or adequate support, and their prices are far too high for what they offer.
Reviewed Jan. 24, 2025
Mitch arrived early and his workmanship was very professional, his skill is extraordinary. Highly recommend his work ethic and his knowledge of explaining how the system operates. My internet is up and running, absolutely impeccable service.
Reviewed Jan. 23, 2025
Just moved into my new house. Scheduled my appointment on a Sunday, and a tech arrived on Wednesday. 30 minutes later I had high speed internet. Tech answered all my questions, and was very knowledgeable. It's as simple as it gets, and I'm highly satisfied.
Reviewed Jan. 22, 2025
I have never dealt with a more disgraceful company!! Their business practices border on illegal and I hope they are sued at some point. We finally have a new fiber optic option in my neighborhood and I can’t wait to say goodbye to Breezeline!!
Reviewed Jan. 20, 2025
Courteous, professional, not afraid to ask for main office tech support. Was about via upgrade not loose use a guest room TV and I instead of unified under 1 remote. Have to use 2 but at least it works. Was able to address my concerns. Offered to connect my devices but I am able to do so. Explained if I wanted to change factory password or name I would have to call in. I decided to leave every as default as usually best if issues occur.
Reviewed Jan. 18, 2025
My overall experience dealing with Breezeline, since its introduction to our Cypress Lakes community, has overall been a positive experience. Certainly, there have been technical issues, over the period of time we have used Breezeline, but all issues have been resolved in a timely fashion. The negative issue with Breezeline has continually been the slow delayed scheduling and wait for service calls. We were assured that we would be treated with priority and receive timely service by representatives of the company. Unfortunately we have continually experienced extended time awaiting service visits. Problems and issues have been expeditiously resolved once the service call was completed.
Reviewed Jan. 18, 2025
I decided to switch my internet service after doing a little research and finding that my current service was only giving me 16mbps speeds for a monthly cost of over $75, compared to what I could get from Breezeline - 200mbps (which is their second-tier speed option) for a much lower cost. I was able to schedule next-day setup, the technician was here exactly when he were scheduled to be, and was super nice, polite, and knowledgeable throughout the whole process. I couldn't be happier with my decision to switch. Honestly, more people need to know about Breezeline service.
Reviewed Jan. 17, 2025
Great customer service and very competitive prices! My installation tech was professional, knowledgeable, and very helpful in deciding where best to place the equipment based on my set up needs. I highly recommend Breezeline!
Reviewed Jan. 14, 2025
I had Eugene for my technician. He was awesome. He made sure everything worked and walked us through how to use the remote and changed out my Wi-Fi extension to an additional router where I work from home.
Reviewed Jan. 14, 2025
Horrible customer service. Outsourced to another country. They don't speak English. They do not care and are very rude. My service was set up and given no paperwork. Can't set up my account. The service also cuts off multiple times a day.
Reviewed Jan. 14, 2025
I canceled my cable service but kept the internet because they raised my bill to $270.00 per month. They overcharge me every month and I have to keep calling them to correct the bill. I guess they can charge whatever they want whenever they want. Horrible company!!!
Reviewed Jan. 10, 2025
The Breezeline tech guy was professional and fixed everything! Breezeline sent someone within 24 hours of my call. They did all they could do by phone and remote and when that didn’t work, they didn’t hesitate to send an actual Breezeline tech, not a subcontractor. Extremely pleased with the service!
Reviewed Jan. 10, 2025
I found the customer service experience with Breezeline to be very frustrating. The representatives I spoke with were difficult to understand, likely due to a language barrier, which made resolving my issue challenging. It would be helpful if Breezeline invested in more locally-based representatives to improve communication and provide a better customer experience.
Reviewed Jan. 8, 2025
Very nice and helpful and knowledgeable also showed up and worked out in the cold and snow to hook up my services. Also he was very nice when he called and said he was running behind a little this morning.
Breezeline Company Information
- Company Name:
- Breezeline
- Website:
- www.breezeline.com