Breezeline Reviews

I have had many issues with Breezeline since the day it was installed. The town finally allowed another carrier and I tried to disconnect my service with Breezeline a week ago. I have not been able to and keep getting the run around. I have filed complaints with the BBB, the town, the FCC and now here. No one has been able to get a response from this company. What do you do when all avenues of communication have been unsuccessful?

I have never experienced a cancellation process as dysfunctional as Breezeline's. In fact, I'm still unable to cancel my account. I am moving and have been trying for weeks to cancel my internet service. Breezeline requires customers to call in order to cancel, but actually reaching someone appears nearly impossible. I've spent hours on hold, requested multiple callbacks that never came, and have had calls disconnected just as I was finally about to reach a representative. When I finally connected with a live agent through chat, I explained the situation in detail: I had already requested callbacks multiple times, already spent hours on hold, and was moving within days. Rather than providing any solution, the agent repeatedly told me to "call back" and request a callback—the very thing I had already explained was not working. Even more frustrating, the agent refused to answer basic questions:

Dominic was fantastic! He was super friendly and easy to work with. I highly recommend working with him.

They charge $5 for a paper bill but if you sign up for electronic billing, they don't sent you a bill regularly and are quick with the late fees. No offer to refund the fee, so you pay to pay either way. Terrible policy, shame we have a contract or I would have already left. Service is good, company not so much.

Phil was very helpful & knowledgeable. He made the process of switching from Spectrum to Breezeline pretty seamless. He helped us secure discounted pricing. I was able to call him with the one question I had, and we worked through the issue very quickly. All of my devices are up and running. Lori and I would highly recommend dealing with Phil.

I did something unusual a few weeks ago. I entertained a cold call to my house selling Internet and TV services. I was seeking to change providers because of dissatisfaction with service & responsiveness. Phil, the salesman & apparently a customer service guy also was very effective in his presentation. He was clear, thorough and very engaging. When I needed help getting things set up in my house, he arranged for service the next day (a Sunday). Max showed up just ahead of the early part of the time slot. He listened to my concerns and assessed the situation. He completed the job very efficiently. My Internet now runs 9-10 times faster than before. I am a very satisfied new Breezeline customer.

Internet is good, when it works. Experiencing frequent outages. The website that shows outages is often inaccurate, showing no outage when we have no service. Customer support often doesn’t know there is an outage. Contacting customer support is arduous trying to work through the automated system. There is no way to move through the system faster even when you know where you want to go. All customer support is outside the U.S. so all they know is what is on their screen. There is no way to talk to someone in your area. Agents either can’t or won’t escalate calls to management. And they are always “experiencing a high call volume” resulting in wait times of 30 minutes.

Brandon was the first person I dealt with from Breezeline. He sold me on changing to Breezeline for TV and internet services. He left me his phone number in case of questions. I have used it and he has been great. He referred me to Ben for a question and he was very friendly and helpful to me. If these 2 men are representative of your company they should be congratulated.

I'm an Xfinity customer for years but I noticed service at home would freeze or I would have to reset my Xumo box constantly. Wifi lagged. I switch to Breezeline when I moved and I love it. And the price is significantly cheaper.

The issue has been ongoing when I signed up out of Covid need. Breezeline sucks. I cannot even be bothered to recount what has to be over 100 times my service dropped in the last month alone, this has been like this for years. And I'm done. I got a new modem that never connected my phone. I called and after and hour, all they did was turn the modem off and on like 6 times and it did nothing. I am done paying for data in my home where I pay $100 for wireless. And the customer service is the worst. I actually cry when I realize I have to deal with them. Internet should not be this stressful.

Please be aware!!!! They are scamming us! They are calling you to offer a free one year SIM card!!! After 15 days you will receive the request to pay. Please pay attention!!! Big scammers!!!!

Worse service and support ever. Customer service just keeps transferring you from one line to another. 114 minutes wait to cancel service after waiting 86 minutes on hold. Run from considering Breezeline

Thank you to sales rep Jerome and the Breezeline team. His service was quick, friendly and he went the extra mile to make sure I got all benefits promised to me.

With the amount of money I pay for internet I should NEVER be disconnected. At the bare minimum give me a heads up that I'm going to lose service. Just moments ago I came home and noticed I had no internet.. It was around 7pm.. When I searched the outage I was advised service would be back by 730pm.. At 745pm still with no internet.. I searched again.. Now the estimated time for repair. 1130pm. What BS.. I don't know if there is better service out there.. But this service SUCKS!

For years I've been paying $125/month for 250Mbps. Now there is competition in my area at $60/month for over 1Gbps. I called to cancel and they informed me they have better deals at the same speed and price. My answer was why didn't you offer the better deal when it was available instead of waiting until I cancel? The reply I got was "well normally after the promotional deal is over customers call and ask about new pricing." I've had the service for over 23 years and they never once offered a better deal. Ok shame on me for not calling. So I noticed I got charged on the same day I requested to cancel. I was informed yes billing cycle is 1st until 30th of each month, but the auto pay is charged 10 days early. So no there won't be a refund and there's no pro rating. So take it for what it is but I've made it my mission to spread the word about Breezeline's customer service.

I never dreamed that a sales rep who came to my door would offer his cell phone number and respond to my questions and concerns with such stellar follow-through as Mr. Lucas ** has demonstrated. Lucas ** is a sales representative for Breezeline, and he has been accessible by phone each time that I had a question, needed verification, or required assistance. He called to check in with me the day that the breezeline Internet/streaming service was scheduled to be installed. Mr. ** also called after the service was installed to see if I had any questions or problems.

So far we have been satisfied with our service after switching from Frontier of over 20 yrs and saving a lot of money monthly.

Great company. Great price and the guy made everything smooth.

I recently switched from Spectrum to Breezeline and the service so far is great! The speeds on the internet are fast! Merick did an awesome job on getting things set up. Great customer service Merick.

Installation was done on time and everything was completed as stated in the original contract. A few Minor glitches were addressed immediately by Craig ** my sales representative. He personally took time and came to the house to make sure everything was smooth. Very professional and reliable. The service was truly appreciated. Got the new service switch from ATT to Breezeline started out on the right track. Thanks again Craig.

I called Breezeline for 4 days to make cancellation and waiting on the line for several hours at a time, but no one answered throughout those four days. It appeared as though your company did not want to discuss the subject of cancellation. bad customer service and very high price for internet, many people in my Loc. do cancel Breezeline service. I want to cancel, but I still can't talk with customer service, couldn't get through to them, very bad customer service. 5/2026

Wow where to start. How about using the word Monopoly. Not only does it take at least 10 minutes to actually speak with someone on the phone, but then they will disconnect you or make you wait 90 minutes to try to change your bill. Way overpriced for the service you get. I can not wait until they get a competitor in the area of Lake Harmony, PA. I have already started spreading the word on how bad this company is and will do everything I can to warn people of this overpriced company. Use your hotspot or find a different method rather than use this company. Horrible.

Thanks to Saad for a great deal. By switching I saved 60%. Easy install, great customer service and follow up to ensure no issues!

They Can not provide the service you ask them to provide. If you try to get it fixed they will just send you through a million different on hold calls and loopholes just to get nowhere and end up just back at square one and paying for top package and getting low end service. I already filed a FCC and they are just overly bad and I travel for work so it is annoying that when I go to hotels it feels like light speed internet compared to this shit.

Unbelievably horrible customer service. I could not find anywhere to cancel online after they nearly doubled the price. Internet is fantastic, but literally everything else is downright AWFUL. Currently have been on hold for 39 minutes to speak with a representative just to cancel my plan. (After spending over 20 minutes in online chat, just to be given the phone number I called...)

I signed up for Breezeline recently and I have loved the service! The connection is fast, reliable, and much more affordable than what I was paying before. Before switching, I dealt with lost connections often, which was very inconvenient while working from home. Darius was my service representative, and he was very helpful!

Very impressed with Darius and Breezeline. Very pleased. Definitely recommend.

Open fighting with them 2 days according to This isn't an outage even those it affects multiple houses. And they have to have a house appointment to fix it even though it's on the line.

Great experience with sales, Craig **, he was very honest and helpful and followed up with us the next day to make sure all was well and that the implementation went smoothly. Installation went very well and tech was here and gone in an hour and a half. TVO is working as billed. At this point we are happy to be with Breezeline.

This is the worst internet company I have encountered. Breezeline internet rarely works. I finally was fed up with the service and after a couple hours on the phone (most of the time on hold) I was irate demanding my service be canceled. Well folks, Breezeline didn’t cancel my service. I called again prior to knowing my service wasn’t canceled to make sure the internet and my account had been terminated. Today I spent another 2+ hours (most of the time on hold) to be told my services can’t be canceled without a ticket being placed and I am going to be charged for another billing cycle when I literally sent back all of Breezeline’s equipment. Every time I requested to make a complaint, I get placed back to the beginning of waiting and never get to make a formal complaint. I recommend NEVER signing up for ANY Breezeline SERVICES!!! I would give 0 stars if possible.

Jack the Sales rep helped fix the solution for printer and TV after it was installed yesterday.

Ben was the salesperson that came to our door. Ben is very nice and not pushy. I felt he was very informative on Breezeline.

Brandon was great. Friendly, knowledgable, not pushy, and understanding.

Absolutely NOT worth the price. I had them before, and came back when we moved. Service was fast, when it was working properly, but it was very unreliable. I then activated my own modem, which was much better, but still had service reliability issues. I went to cancel with them, wasted about 15 minutes chatting in their app and having to verify myself twice, only to be told I have to call in to have one of their reps waste more of my time. So I just called...estimated wait time: 67 minutes! This company is a joke. I'll never buy any service that's affiliated with them again.

Merick is awesome! He came around, in the rain and cold no less, to tell me how I can save money with Breezeline- and I did, like immediately. So knowledgeable, friendly, and not pushy at all…thank you, Merick! Who doesn’t want to save money?!

I recently switched from Spectrum to Breezeline solely because of Merick. From the start, he was professional yet funny, informative, polite and engaging with my sister who has recently entered hospice. Merick was and still is, so helpful and supportive when I thought I could install the equipment myself. Well, I’m not as smart as I thought I was! He quickly set up an appointment with the tech to come out to assist with the install of 4 boxes. Hamaz, the technician, was so helpful and funny! I appreciated his expertise and patience with me as he showed me how to use the tv. He was quick and well informed. I will absolutely recommend Breezeline to my friends!

Rawad is a liar and this company sucks, I switched over and their equipment did not work and they would not fix it.

My experience with this Breezeline television service is horrible! If I'm able to view anything on an "app" I'm lucky if it doesn't cut off in the middle of the program. They are charging over $240+ and for what for movie stations I don't watch, television service that you have to pay for, even basic tv. It constantly goes "offline". I cannot tell you how many times I have had to call because I've lost service or the service is interrupted and then the representatives keep you on the phone for the better part of an hour after trying shut off your tv, unplug tv, turn on tv, click this button and click that button or we'll send a signal to your box. I don't understand how they have the audacity to charge so much money for TV that I am supposedly getting through the internet, I don't even have the Internet, so as far as I'm concerned they are stealing from me anyway!!!

Mr. ** was polite, affable, knowledgeable and efficient. He was on time for the installation assistance.

Still no service after two days. Ten hours on the phone trying to get a service call.