Breezeline Reviews

Thank you to sales rep Jerome and the Breezeline team. His service was quick, friendly and he went the extra mile to make sure I got all benefits promised to me.

With the amount of money I pay for internet I should NEVER be disconnected. At the bare minimum give me a heads up that I'm going to lose service. Just moments ago I came home and noticed I had no internet.. It was around 7pm.. When I searched the outage I was advised service would be back by 730pm.. At 745pm still with no internet.. I searched again.. Now the estimated time for repair. 1130pm. What BS.. I don't know if there is better service out there.. But this service SUCKS!

For years I've been paying $125/month for 250Mbps. Now there is competition in my area at $60/month for over 1Gbps. I called to cancel and they informed me they have better deals at the same speed and price. My answer was why didn't you offer the better deal when it was available instead of waiting until I cancel? The reply I got was "well normally after the promotional deal is over customers call and ask about new pricing." I've had the service for over 23 years and they never once offered a better deal. Ok shame on me for not calling. So I noticed I got charged on the same day I requested to cancel. I was informed yes billing cycle is 1st until 30th of each month, but the auto pay is charged 10 days early. So no there won't be a refund and there's no pro rating. So take it for what it is but I've made it my mission to spread the word about Breezeline's customer service.

So far we have been satisfied with our service after switching from Frontier of over 20 yrs and saving a lot of money monthly.

Great company. Great price and the guy made everything smooth.

I recently switched from Spectrum to Breezeline and the service so far is great! The speeds on the internet are fast! Merick did an awesome job on getting things set up. Great customer service Merick.

I called Breezeline for 4 days to make cancellation and waiting on the line for several hours at a time, but no one answered throughout those four days. It appeared as though your company did not want to discuss the subject of cancellation. bad customer service and very high price for internet, many people in my Loc. do cancel Breezeline service. I want to cancel, but I still can't talk with customer service, couldn't get through to them, very bad customer service. 5/2026

Wow where to start. How about using the word Monopoly. Not only does it take at least 10 minutes to actually speak with someone on the phone, but then they will disconnect you or make you wait 90 minutes to try to change your bill. Way overpriced for the service you get. I can not wait until they get a competitor in the area of Lake Harmony, PA. I have already started spreading the word on how bad this company is and will do everything I can to warn people of this overpriced company. Use your hotspot or find a different method rather than use this company. Horrible.

Thanks to Saad for a great deal. By switching I saved 60%. Easy install, great customer service and follow up to ensure no issues!

They Can not provide the service you ask them to provide. If you try to get it fixed they will just send you through a million different on hold calls and loopholes just to get nowhere and end up just back at square one and paying for top package and getting low end service. I already filed a FCC and they are just overly bad and I travel for work so it is annoying that when I go to hotels it feels like light speed internet compared to this shit.

Unbelievably horrible customer service. I could not find anywhere to cancel online after they nearly doubled the price. Internet is fantastic, but literally everything else is downright AWFUL. Currently have been on hold for 39 minutes to speak with a representative just to cancel my plan. (After spending over 20 minutes in online chat, just to be given the phone number I called...)

I signed up for Breezeline recently and I have loved the service! The connection is fast, reliable, and much more affordable than what I was paying before. Before switching, I dealt with lost connections often, which was very inconvenient while working from home. Darius was my service representative, and he was very helpful!

Very impressed with Darius and Breezeline. Very pleased. Definitely recommend.

Open fighting with them 2 days according to This isn't an outage even those it affects multiple houses. And they have to have a house appointment to fix it even though it's on the line.

Great experience with sales, Craig **, he was very honest and helpful and followed up with us the next day to make sure all was well and that the implementation went smoothly. Installation went very well and tech was here and gone in an hour and a half. TVO is working as billed. At this point we are happy to be with Breezeline.

This is the worst internet company I have encountered. Breezeline internet rarely works. I finally was fed up with the service and after a couple hours on the phone (most of the time on hold) I was irate demanding my service be canceled. Well folks, Breezeline didn’t cancel my service. I called again prior to knowing my service wasn’t canceled to make sure the internet and my account had been terminated. Today I spent another 2+ hours (most of the time on hold) to be told my services can’t be canceled without a ticket being placed and I am going to be charged for another billing cycle when I literally sent back all of Breezeline’s equipment. Every time I requested to make a complaint, I get placed back to the beginning of waiting and never get to make a formal complaint. I recommend NEVER signing up for ANY Breezeline SERVICES!!! I would give 0 stars if possible.

Jack the Sales rep helped fix the solution for printer and TV after it was installed yesterday.

Ben was the salesperson that came to our door. Ben is very nice and not pushy. I felt he was very informative on Breezeline.

Brandon was great. Friendly, knowledgable, not pushy, and understanding.

Absolutely NOT worth the price. I had them before, and came back when we moved. Service was fast, when it was working properly, but it was very unreliable. I then activated my own modem, which was much better, but still had service reliability issues. I went to cancel with them, wasted about 15 minutes chatting in their app and having to verify myself twice, only to be told I have to call in to have one of their reps waste more of my time. So I just called...estimated wait time: 67 minutes! This company is a joke. I'll never buy any service that's affiliated with them again.

Merick is awesome! He came around, in the rain and cold no less, to tell me how I can save money with Breezeline- and I did, like immediately. So knowledgeable, friendly, and not pushy at all…thank you, Merick! Who doesn’t want to save money?!

Rawad is a liar and this company sucks, I switched over and their equipment did not work and they would not fix it.

My experience with this Breezeline television service is horrible! If I'm able to view anything on an "app" I'm lucky if it doesn't cut off in the middle of the program. They are charging over $240+ and for what for movie stations I don't watch, television service that you have to pay for, even basic tv. It constantly goes "offline". I cannot tell you how many times I have had to call because I've lost service or the service is interrupted and then the representatives keep you on the phone for the better part of an hour after trying shut off your tv, unplug tv, turn on tv, click this button and click that button or we'll send a signal to your box. I don't understand how they have the audacity to charge so much money for TV that I am supposedly getting through the internet, I don't even have the Internet, so as far as I'm concerned they are stealing from me anyway!!!

Mr. ** was polite, affable, knowledgeable and efficient. He was on time for the installation assistance.

Still no service after two days. Ten hours on the phone trying to get a service call.

Lack of proper communication. They just want you to sign up so they can charge all these fees and run customers through the wringer for any issues needed addressing. They have no professional email and no way to help you troubleshoot if you need o Issues addressed.

Absolutely horrible company that has representatives who laugh at problems they create. I'm not even a customer but my neighbor is. His cable runs above our property and when his line snapped it left their cable on our property. Another cable company came out and informed us of whose cable it was. Their repair crew came out after 4 days to repair my neighbor's cable behind his house and at the pole but ignored where it was laying on our property!!! After calling them repeatedly they are still ignoring the problem. If you want a pure incompetent company this one's for you! I will be filing complaints with the city to get this company to fix their issue and get it off our property!

Awful service provider! Internet connection is almost nonexistent. Frequent modem reconnection is required. Critical home security system is compromised. More internet providers are needed.

Excellent customer service! Very helpful and answered all my questions. Walked me through the process of managing my account online!

Since using Breezeline I experience frequent outages, and unreliable service. Outages at least twice a month usually more. Calling customer service gets you nowhere, it seems the poor workers have virtually no training and have no idea how to navigate your account or give any information. They also raise prices regularly with little to no warning. I would never recommend this company. There is clearly good reason they are not BBB accredited.