Breezeline Reviews

I would never suggest you get Breezeline. Their prices continue to rise and service continues to go down. Many of the customer service people barely speak English. I am currently looking for other options!

Helpful, flexible and professional service in home for installation. They were easy to communicate with. Had to reschedule a few times and was easy to do. The technician that came was friendly and helpful and courteous.

We just switched from Xfinity to Breezeline. OMG they provide excellent customer service, my bill is half the price with same coverage for internet. In fact the internet coverage reaches above the garage where Xfinity did not even with the pod extender. They were able to come to the home the next day to install. Installation was fast, the technician was thorough, informative, kind, respectful.

My service was disconnected even though I made two recent payments. I called the situation was looked at, and the issue resolved. The customer rep took the time to listen to my case, and then he did some research on his own. He could see the payments I made and proceeded to reconnect us, taking the time to assure us that it was resolved.

We have lost cable/internet 3 times in the past month. Called Breezeline & waited & waited for over a 1/2 hr to finally have the option for a callback. Waited 2 hrs & got a callback from a tech in the PHILIPPINES. After 45 mins of trouble-shooting, he decided to send us a new remote. A week later, the remote arrived with no instructions. Called Breezeline & waited & waited for a tech who merely sent us a YouTube link with instructions on how to program the remote, only to find out that they sent us the wrong remote!

Constantly goes out. Breezeline should find people that can work on the internet. Every other day have problems. Can't watch a movie without it going out. They really need to do something about this or maybe consider selling the company that knows what's going on.

My granddaughter called our technician who came to our house, Mr. Breezeline. We couldn’t have been happier! He assessed the problem and had it repaired in under 15 minutes. And then he went above and beyond the call of duty and found a way to help us get our TV back up and running in wireless mode. I couldn’t be happier. Mr. Breezeline deserves a raise.

Constant outages, many of which go unreported by the provider. Expect your internet to go down multiple times a week at random regardless of the weather or other circumstances. Provided service is slow as well.

Do NOT go with this company at ALL cost. I live in small county where Breezeline is my only option, until recently. As a twenty-eight year customer, who has never been late on a payment (on auto pay), it took over 2hrs of being on hold and transferred and still couldn't talk to an individual. They offer promo prices and then regularly raise it, while still offering promo prices to new customers. Example. They had a $49.99 one gig promo that they were charging me $147 for. I paid for Gig speed but only got about 700 mbps - despite using their required router (at a monthly fee of course) and multiple visits. Not one speed test in 28yrs has matched what I paid.

Ease of use, ability to DVR programs and streaming wireless inside a big house is great feature. For the ~ 300 per month I pay the packages are slanted toward revenue rather than customer preference. I mostly FOX and ESPN and ACC Network during football season. I am retired and have medical issues and I may have to cut back or change to a streaming option.

1 word. Outstanding. The associate resolved my issue by listening, then understanding and resolved my situation in less than 10 minutes to my satisfaction. Thank you. The associate empathized and addressed my needs and concerns and I could not have been more pleased. Wow... Awesome job! Well done. 👍

My elderly family member was having trouble using his new tv remote. The tech was able to remotely get the tv back online but also made sure my brother learned how to use his new remote. He was extremely patient and kind. He not only thoroughly explained the remote but had him practice using the buttons to be sure he understood how to navigate with it before we ended the call. He also helped me by showing me how to use 3-way calling on my iPhone so that we could all work through the issue together from my brother’s landline.

I have been a Breezeline customer for almost a year. Yesterday, we lost power and internet. When service was restored, my modem and router would not come back online. I called support and was on hold for 45 minutes. The tech was very polite, but couldn’t solve my problem. They have to send someone to swap out my equipment. The soonest they can do that is 6 days from now. So I go without internet for 6 days. There is literally someone from Breezeline in my building at least once a month trying to sign up new customers. Very disappointing.

I think once you can get a technician on the phone their assistance is fantastic! I find it difficult to get ahold of an individual to help me! Once I got ahold of the tech he was great. Each time I have had to call due to an outage (which seems to happen frequently) I get help and the person that helps me is always patient and knowledgeable!

Very reliable and dependable. Service technicians are also very knowledgeable and make it easy to do troubleshooting yourself. Have been using Breezeline for several years now and have no problems with them.

This experience I had was great! Alfred was nice and professional. Nathan ** helped me out with all of the issues I was having and we were able to get it all done. I would definitely let everyone know that Breezeline did a great job on this one!

If you get Katie as an agent, she is knowledgeable and very good at her job. The first person I got when I called didn’t seem to know much and didn’t do anything on his end to help. Katie get all A’s from me.

We experienced difficulty, went to Breezeline's site to see what it would take to switch. We found it affordable and the online registration super easy. We had the technician scheduled to come just four days later.

The woman I lived with passed away and I wanted to move her account to my name. Simple? Not so fast. I called customer service and after a while the automated service provided an option 2 for a callback. So I did. Three hours later, no call so I called again this time staying on the phone and waited - 45 minutes later someone finally picked up my call only to be told I'd have to wait to speak to someone in their retention team. After 25 more minutes of being on hold I hung up. It's your decision but would recommend avoiding Breezeline like the plague.

We tried calling. Chatting and calling again for 3 days. We wanted to give up and cancel service. Then...Finally got help from your wonderful agent. Please give phone number to contact a person. Not everything needs to be automated.

Oustanding job by the technician with a very difficult and complicated installation process in an older condo. We can't say enough good about what an excellent job he did! He was on time, knowledgeable, and went the extra mile until he solved the problems and we had working TVs and internet. Two other companies had failed and left without success.

Had issue with rate hike. Customer service loyalty was able to resolve and lock in cost. Very satisfied with resolution and I've always been happy with service. One drawback time to reach customer service.

I am preparing to start using Breezeline for my home. I also have a business in my house. The representative was so helpful and professional and didn't make me feel like the decision was about how much money I did or did not want to spend. His advice was based solely on my needs. I feel confident I am making the best choice.

Breezeline's customer service people are always helpful, courteous, and knowledgeable. Their Internet and Cable Service have always been very good. Their telephone automated service is their only weakness. It is frustrating until you can finally reach a person.

Breezeline does suck after all. The Breezeline headquarters is in Quincy, Mass. That's adjacent to Boston. Breezeline doesn't carry the Boston FOX affiliate; Boston25. I'm in the Boston metro area. That means I don't get to watch NASCAR Daytona, Talladega or The World 600 to only name a few. Yes, Virginia, Breezeline does suck.

I am currently on hold. I have been on hold for 1hr 15 minutes this time, 20 minutes the first time. We have terrible internet service, not reliable at all. There is no competition in my area. Shocker. If there were competition, the service might be better. Been here 20 years, no options available.

My experience was horrible. I bought a house, ordered Breezeline service and have been paying for it. I just moved in after 3 months and requested a technician to come to the house and hook the tvs up. I was told no! That since this was my equipment and they would not send a technician. This is not my equipment. It is Breezelines. When I bought the house they sent a technician to cancel service for the previous owner and unhooked their boxes. The technician then told me when we moved in to call Breezeline and they would send a technician out to hook up our tvs and internet. I'm very confused and upset over this whole mess. I guess this is poor treatment of the

Our serviceman was very friendly and knowledgeable. He was professional and efficient. He took the time to explain things and the new equipment to both my husband and myself. I was very satisfied with the service call.

Opted out of Xfinity's 2 year discount promotion (with a hefty price increase to renew) for Breezeline. Purchase was very smooth and the install was great! Tech showed up on time as promised, got to work and quickly had me up and running. Now it's time to see how Breezeline works in our household. Streaming and internet are the top priorities and time will tell the story.

It’s frustrating when a favorite channel like TVE International (RTVE) is listed in your new Breezeline channel guide but isn’t actually available. Attached is the new channel list offering by Breezeline.