Breezeline Reviews

My experience is not bad, is horrible. I have lived in the UK, Brazil and now in the US, in Miami (Bay Harbor Islands) and I can say it is the worst broadband ever. Latency/Speed is bad, service stability is not good at all. Worse, they don’t care about customers. Service is expensive and when it goes down, you try to call them and stay 20mins waiting without any response (It just happened again today). I wonder how people from Bay Harbor Islands can move forward in this situation...

It's always a billing issue with this company. Got an awesome rate when I first got their service. Then the increases come. Why is it I have to call in every year to get a lower rate for ok internet service. $122 for just internet is ridiculous. Then they say they can't do anything for me a loyal customer for so long. Not to mention being on hold for 30-45 minutes every time you call in. This company has by far the worst customer service I have ever dealt with. To top it all off after I canceled service for poor customer service I find out there are no other high speed internet service providers in my area to go with so I will wind up going back to them for internet. This doesn't seem right to me. It's like they have a monopoly on service in my area. Wish I had other options.

My TV had no signal for over TWO WEEKS and now, also my internet is down since Tuesday. Called several times and put on hold for 15-20 minutes until disconnected. Sent 4 emails, with NO ANSWER! Attempted the chat, with NO ANSWER! IS THIS CHAT ANOTHER SCAM OF YOURS? YOUR CUSTOMER SERVICE SUCKS!!!

This has to be my 4th time getting or at least trying to get a hold of Atlantic Broadband since July 24th when we moved into our home. NOW my Tivo is not working and on the channel guide all it says is "to be announced". I went through everything the so called tech on the phone and the tech on f.c. messenger. NO luck with any. Now mind you I was on hold for over a hour but other times it was almost 3 hours! SO sick of paying for a service and not getting it. And not being able to TALK to a person. Checking other cable providers and maybe a antenna. Just sick of the crap.

I was a Metrocast customer before Atlantic BB bought them, after +5 years I still have issues accessing additional services I pay for, e-mail, modem testing, having an AtlanticBB account #, the website gives minimal information and doesn't allow you to change/update your service. You have to call-in and deal with automated system that also restricts your options -- how about talk to a representative as an option! The only options I had until today was to pay my bill!! That leads me to think/know all they care about is the money! After 5yrs you would think they would have moved us over and corrected the issues!

First let me say that I can't complain about the cable signal or bandwidth or phone. But...getting tired of complaining about our bill. Last month, we were promised a verbally locked in rate of $148.31 for two years for basic package (we agreed to throttle down our internet since we dont stream videos, only have the epix movie channel that can have the same program on two of the four channels). If we decided to go elsewhere during this period, ABB said they would back bill us for each month of this package since this is a discounted package. So, next thing you know, the next bill we get is for 157.27.

I have been using ABB for years. They provide internet with high speeds and high promises, which are never met. Comparing with other reliable sources, multiple co-workers, etc. Their prices are never the same. I am paying $100 for 300mbps, co worker is getting their new 1g package for the same price. I am really tech savvy, and on multiple occasions I’ve noticed they throttle the internet speeds, you may pay for a package like I am, but get better speeds from a Verizon hotspot via cell phone. How pathetic. Then you call them, they whisper sweet nothings in your ear. Guarantee in three months you will be back on the phone waiting an hour just to be told “your internet is working right now sir”. IF YOU HAVE ANY OTHER OPTIONS, including probably dial up, GO WITH ANOTHER PROVIDER. This provider obviously has no care to provide real customer service, if so they wouldn’t have 2.3 stars....

We are bundled with ABB. We lost all service due to a storm on 7/6 at 8:15 pm. I called (25 minutes on hold) and was told it was a commercial box that cut service to many customers on the Eastern Shore of Maryland. No estimated time for repair. I called again Tuesday morning, 7/7 and was told my problem was more localized. They won’t provide service until Friday, 7/10. I work from home. In addition, I’ve lost my internet connection several times during important business meetings since I signed up with Atlantic Broadband in April. I could never recommend ABB. If you have a choice, go elsewhere.

Atlantic Broadband is like every other internet company out there. They promise an internet speed they can't deliver. I signed up for the Gigabit service thinking buying the highest price would resolve issues, it didnt. I have called 5 times in two weeks, after a half hour on hold I hung up. Today as of this second I am over an hour and a half!!!! I will not hang up today!!! Speeds are supposed to be around 1000mbps. I havent seen anything above 500 wired and 40mbps wireless!!!! I am going to be reaching out to local and NH state reps to see if they can organize some kind of lawsuit. We the People are being taken advantage of!!!

Make sure you know your modem and its speed before you call! They will tell you that the problems are because “your modem is not capable of their speed.” I checked my modem and it handles more than I was paying for!!! By 150mpbs more!!! I will spend another hour on hold again to tell them this. Lying, horrible company. If my area could get ANY other internet I would switch! Comcast hear our cries and please come to Smithfield!!!

Not very happy with Atlantic Broadband internet services! We honestly have had trouble with the internet dropping out several times a day since they took over. They have come out to our home at least 5 times to try to fix this issue. Replaced the modem but still is doing the same thing! Every time they come out they tell us it is fixed and it seems to work correctly for a couple of days then it goes right back to the same problem. Have had to call customer service several times and wait forever before speaking to someone. Then we are on the phone for like 2 hours only to be told again they will have to come out again to fix the problem. Very frustrated. Just want to have our services. We pay for every month work! And believe me it is highway robbery what they charge! Wish they had other choices to switch to because then they would have some competition and maybe things would change.

I was formerly a Metrocast customer, almost three years ago, and had my payments set up to withdraw directly from my bank account. I moved and transferred ownership of the account to my former roommate, who has been paying and using the service. In the intervening years, Metrocast became Atlantic Broadband. In March of this year, Atlantic Broadband stole $164 from me via direct withdrawal.

Atlantic Broadband has the worst customer service call center of any service provider. I can call anytime of day, any day of the week and be on hold for at LEAST 30 minutes. After 4 attempts over a 4 day period and a cumulative hold time of close to 2 hours, I finally spoke to t person. After 30 minutes trying to resolve my issue the representative scheduled a service call. I receive a confirmation via a text message for my appointment. I waited the scheduled 2 hour window and the service tech has not showed up. I called the customer service number to inquire when the tech will arrive. I am typing this review as I have been (and still am) on hold for 15 minutes and counting. I wish I had an alternative choice for TV service. All the top executives at Atlantic Broadband should be required to call their customer service number on a weekly basis and remain on the line until they speak to a person.

If you can avoid AtlanticBB, do so. But here there is little else to go on. Right now I have been waiting over an hour for an agent to pick up the phone on their call-in helpline. Sad. As soon as I can leave AtlanticBB I will. And then last time I called in, it took about 45 minutes for the agent to answer and she said she had to connect me to a technician. Instead, she just put me back on the same phone waiting line. Miserable service.

I've been a customer for Atlantic Broadband for more than 7 years, the customer service has been always awful, long hours waiting on the phone, horrible customer agents that hung up on you, and on top of all the internet service is always slow and disconnecting. And don't forget how expensive it is!!!! :(, I don't have more options in my area, this is an abuse....

First let me tell you their service is always going out and is really slow. Speed test never reaches 100/10 as we pay for. They do not offer fiber in our area, so slow speed with at least 1 outage a week. We had our home, business and church through them. Home we just switched to a company that gives us 1 gig for less than we paid for 100/10 through Atlantic Broadband. Customer service times are crazy. Like 30 minutes to an hour. The longest I waited was an hour and 20 minutes.

I have been with ABB since 11/27/17. I have added DTA's and I use a Tivo DVR on the main TV. There are 4 DTA's which I plan on returning two of them. Then I want to ask why my bill has gone up from about $158 to $198!? I just don't think the service is worth it for that money. The package is filled up with a bunch of shopping and religious channels which I cannot stand! The only premium channel is EPIX which mostly shows old movies. I really don't care for waiting up to 45 minutes on the phone to talk to a human either. In order to add channels you like you have to add more money to your bill-not good! I am going to cut the cord and go Roku soon 'cause this is BULL!

Atlantic Broadband is the only game in town in some areas of Belle Vernon, PA. After 1 month of lies, false starts, empty promises, I think the public should be made aware of what can happen when management has an indifference and lies go unaccounted for. If you can't install, or fix the problem, then why are you filling the mailbox with fliers and ads promoting your services? Just admit you don't have savvy techs and don't service the area. Three installers, three lines men and still no service.

Horrible Internet, I'm paying for a speed of 1GB. And it's super slow, every time I do a speed test I don't go over 600MB. The internet comes and goes, Impossible to play online or streaming. I had technicians switching modem 4 times already. Customer service is ok, if you are willing to wait an hour to speak to a representative. If you have another option take it.. Unfortunately for me I got no other choice.

I have recently switched from Direct tv to Atlantic broadband which was a big mistake. The first bill was $403 and I asked why and was told it was prorated and my monthly bill is $145 which is more than what I paid for with direct tv. I recently called to make payment arrangements with this outrageous bill for 6 days after the last day to pay it and was not able to get the arrangement which is ridiculous and when you get the bill there is no due date on it which is stupid. When we move we are going back to direct tv or Dish. At least they will extend your payments. I hate this service. It’s a rip off and I will tell everyone how they are.

Atlantic Broadband purchased Metrocast in my area. Thought it was going to be better internet with the new company. Unfortunately that wasn't the case. In the past 2 months my internet was down more than it was up. Call the customer service number and they sent out a service tech. He did some work outside. Said it was something on the line. Worked for a day or two then out again. Called again to complain. They had me do the unplug and wait thing (like every time I called). She told me she seen where it kept going out. She then told me my router was a little old that might be the problem. So I checked the "approved" list and purchased another router. That wasn't the problem because we were still unable to get on the internet.

I have only two companies providing services to the area where I live in Blakeslee, PA. When I moved here last year I subscribed to one of them and proved to be so bad that I had service 10% of the time with the modem showing error lights almost all the time. Finally I was able to break my one year contract and switched to Atlantic Broadband. Last week I call because I had no service. They scheduled a service visit two day later (how good is that when you work from home like me?)

I contacted Atlantic broadband and was added to the wait list on Feb. 21, 2019. I have made numerous calls and emails to smothershead@atlanticbb.com without getting any dates for installation. My next door neighbors and friends along my street all have atlantic but I am still waiting. Today is Tuesday Oct 22, 2019 and I just talked to Pearl who is promising to call me back with good news tomorrow. We will see if she can call me to install service in Hague Va.

Besides having slow internet now I can’t get any TV channels on football Sunday! I called and was on hold for 40 minutes before speaking to a rep. I told the rep what was happening. After another 30 minutes or so she couldn’t fix the problem. Now I have to wait till Friday for a tech to come out 5 days with no service!! I asked about adjusting my bill since I’m not getting what I’m paying for but no! I have to wait till the tech comes out then call again? WTH?!?

The internet speeds I was promised I frequently never obtain, despite having a solid connection to the router that they provide, which is also inadequate for most households as the signal drops off very quickly. The internet also shuts down without warning for no reason at least 10 times a day. They are not the most expensive network out there, but like almost all internet companies, are the only option in your area, and they deliver sub-par performance almost all of the time.

I can't login to see the bundles... they hide them for existing customers 'cause the good deals are only for new customers. My bill jumped from 200 to over 300 for no reason. You can't return your boxes if you live in this area. You have to drive an hour away. They won't have their servicemen pick them up. The company is a rip-off. I will be choosing sling or another app on the internet with Frontier

Since day one with ABB it has taken an average of over 40 minutes just to get someone on the phone to disappoint me. Now that Comcast is here I will be done with ABB asap. Comcast offers more coverage, better customer service and more flexibility at a monthly saving of $70.00 over the ABB price. This is the easiest choice I have ever made. I can now use my own modem, I have all the same equipment, I got the equivalent of ABB digital package back and when I call Comcast (surprise, they answer the phone and actually treat me as a human being). When talking with ABB about options they kept hounding on the fact that Comcast had a two year contract. Guess what, my father just made a change to his ABB account without my knowledge and they told him he had to sign a two year contract. I can't understand why anyone with the proper knowledge would stay with ABB another day. Shame on you ABB.

Wait times for customer service and or support HOURS! Internet speeds HALF of what I paid for. Customer service reps can not even clearly explain billing! This company needs to be investigated by the NYS Attorney General.

We've been customers of Atlantic Broadband for a few years now. We have had nothing but issues. Between our internet being super laggy to randomly not working at all. Sure you can contact support on the issue however, you will be waiting a while. Close to hours, actually. It took us months to finally get a representative out to our home only to find out the previous tech didn't set anything up properly. Of course we still had to pay our bill even though we had no internet. Sounds backwards, doesn't it? If this wasn't the only ISP in our area we would have switched immediately. We are essentially forced to use this company. I would not recommend anyone (even if you do 1 Google search/month) to sign up with this company.

I only use Atlantic Broadband for internet service, because their prices are too high for the reliability they provide. If there was another internet service in my area I would use it. They seem to have high volume black outs during peek times of the day.

We have been an Atlantic Broadband customers for over 20 years. We have TV, Internet and Phone service with them. We have four (4) TV's using their service. This morning one of the TV's was not getting their signal. I called their number and was put on hold for 25 minutes without anyone addressing my concerns. I then hung up and redialed them thinking maybe my call had got lost. They offer a service when you call them to send a signal to your modem thus trying to get the TV to work again, this did not work. I stayed on the phone waiting for someone another 17 minutes with no answer or help. My wife tried to call them again for another 10 minutes and gave up and sent them an email to help us. Very poor Service.... Very discouraged....

This is the worst cable service and customer service ever, be ready to spend between an hour to 3 hours just to get connected to representative that at the end will do nothing and leave just frustrated with the waste of time and energy, just to give you schedule for technician a week later. So you have to be without cable and internet meanwhile in 2019 but also keep paying for something you not even getting. Wish I could give zero stars for cable, internet and below zero for customer service.

When I signed up for Atlantic Broadband service at our apartment in Miami Beach, I was given a price quote for unbundled internet service. It seemed a fair price and I was not informed that it was an introductory price only valid for a year. Well, without notice, my price increased to an amount I no longer consider fair. I have Comcast internet service at my primary home. With the Atlantic Broadband price increase, I pay more for their 50 Mbit service than I pay for my Comcast 175 Mbit service. Also, the Comcast service is very reliable, while there have been multiple Atlantic Broadband outages, some last more than a day. I would welcome an internet provider that offers a fair product at a fair price. I'm tired of these companies always playing the 'bundle' game (even though I didn't have a bundled service).

I used to have Frontier internet service in my house. One day Atlantic Broadband sales representatives he told me, "What about you change to our company and you will get Showtime and HBO for only extra $20." It was good deal and I agreed. When I got the service first I didn’t got HBO but I got Showtime. I called them then after more than half hour they said, "Your agreement doesn’t have HBO." I asked them, "Add HBO and cancel Showtime if it’s same price." They refused and I said, "It’s ok."

Where I live, AtlBB is the only ISP I can get that offers over 10mbps. I pay for the 250mbps plan, however every month or so I have a week long period where the internet speeds hover around 20-50mbps download and .9mbps upload. I also have constantly spiking ping upwards of 1600ms! It makes it impossible to stream (which I do to supplement my income), or play video games. Even watching Netflix is a constantly laggy experience.

Is there FAQ tells you if there's an outage, go to their website, and they will tell you if there's an outage in your area. Had an outage in the Wolfeboro, New Hampshire area. Since 2 in the afternoon this Sunday. Went to the website at 5:30, found no outage in my area. Waited to 8. Called. Finally waited 14 minutes. To find out if there was an outage. Website never updated. Why bother using a website to tell you there's a outage in your area when they don't update the website.

I live in an area where Atlantic Broadband is really the only option for internet, so I bundled. Not only was the price fair and the "express" internet option a great choice but it was great for the pocketbook. Fast forward 3 years. Sure, Atlantic Broadband has problems in the winter when it is 5 degrees out, but when you call to report an outage, they say, "there is no outage in your area."

I've been on hold for 20 minutes and can't report an outage. Atlantic Broadband sucks. 1 Customer Support is terrible. Then I'm going to answer the phone. I've tried calling you, your service stinks.

I ordered internet and cable bundle thinking I could try both out for the discounted rate and drop cable if I didn't want it. They are the only service, outside of DirecTV, offered in my area. I called up to cancel the cable because it and the internet are absolute below par in every respect. I was told that my bill would then be over a $100 a month for just their slow internet since I'd no longer be considered a new customer and would get charged full price. I'll will switch instantly when Fios is available in my neighborhood.

I was so glad to receive internet service from Atlantic broadband in my area with no other option, the fact that my 200mbps runs at under 20mbps is GREAT! I cant understand how i got so lucky to have a provider that understands that i needed slower speeds and crap service. Thank you ABB for being your best, sUPer FaSt iNTerNEt! Cant stream, game, or even load email without my PC falling on its face. WOW!!! Im also hardwired and this still happens.

My cable would not work for 3 months and they would only credit me $19, even though when the repair person came they said they originally installed a "bad" modem. Atlantic Broadband is a Piece of garbage company.

I went inside the building to make a payment just like I have always done. This time there was a new person at the counter. I paid and left. The next day I was going over my checking account and instead of $54.90 I was charged $540.90. I am on social security and I need my money. I was told it would take 3 to 5 business days to return my money. It is now the 6 days. It just happened to be a week end in those days. They never even offered me any kind of explanation never sorry. No reduction in my account. I feel I have been robbed. I will look at my receipt from now on. I hope every patron does the same.

We have had them for 6 months now and their internet is awful. We never got good signal and after have a tech come out weekly for 2 months they had to run a new line under my house. It maybe fixed the problem for a month and a half. Now the internet will cut off about 4-5 times a day. Unfortunately there isn’t another company we can get due to our location. With cable and internet the bill is extremely high and paying for internet that does not like to work most of the time is really aggravating and annoying! Someone else PLEASE open up another internet provider in Aiken SC that people in the “county” can have access to! !

Internet goes out 2 or 3 times a day. I have to unplug the modem at least twice a week. The Wi-Fi is also unreliable. I was just watching Star Wars, the ending scene where Luke blows up the space station, and the Internet goes out just before he shoots the torpedoes. By the time it came back on the next movie had already started. Unacceptable.

I have Atlantic Broadband's premier package, which has claims of speeds that are "up to" 250 Mbps download and 20 Mbps upload. I've never seen it anywhere above 15 Mbps download in my entire life. When I moved to a new area and saw that Atlantic Broadband was my only option for an internet service provider, I almost cried. I read all the reviews and thought, "Hey, it can't actually be THAT bad?" Oh boy... was I wrong.

I used to hate Comcast until I moved to where AtlanticBB is my only cable provider. Now I consider COMCAST a great company. Their IT setup is from the 1990s; I have at least 3 different log in/password combinations, some of which still say Metrocast, because they cannot figure out single sign on. And every time I try to access the video App or watch tv online the logins and passwords are 'invalid', so I have to call up and give them more identification types than applying for a mortgage to get them to tell me what THEY think my passwords are or let me reset them.

I came on this website to see reviews, because the Atlantic Broadband was the only WiFi available for where I live, so I gave it a chance because I didn’t have a choice, I am GLAD I did!! I got the highest which was 250 for my internet plan, and I live in a small condo, the 250 is for a house! People get the lowest plan and have kids and they wonder why their WiFi is so slow. That is why, you get what you pay for! Today is the day they came and set me up the guy was so nice! The internet is great and it’s only $70 month for the first year, it’s legit, yeah people think that’s a lot of money, but it’s a great service. I’m glad we ignored the bad reviews because there was a lot of them!

Internet outages are routine. Not a day goes by that someone in my neighborhood doesn’t lose their internet connection. I’m writing the review with my phone connected to the cellular network because the internet is down. Too bad this company is the only option in St. Mary’s county. I can’t wait for more options.

No viable alternative except more expensive outlets, and IRONICALLY they offer crap for too much money. Their email isn't formatted for mobile devices, so don't plan on using that. They changed owners, but didn't change the service quality. I WOULD suggest them to my enemies.

This is literally the worst service I have seen a company offer hands down!! The service is consistently not working, and good luck calling the provider for help, after a good 1-2 hour hold time you will finally be connected to someone who has no clue what the problem is and would rather you not call them. I don't see how they stay in business!! I can't wait to change providers.

Atlantic BB is the worst provider EVER! Unreliable service, we spend more time on the phone with them than we do watching TV or surfing the web. I feel bad for the techs who have to face the pissed off customers day in and day out. My family has no choice in a provider. Atlantic is the only game in town. They have us by the short hairs. I hope this company goes belly up. I would give 0 stars if I could.

Customer service representatives are polite, helpful and courteous; however the reliability of their product is Terrible. It is inconceivable how Atlantic Broadband can have such an unreliable product and yet still promote it? Shameful. My heart goes out to the employees that have to represent this company. (Four Times in 8 days I reported no service and the rep said they were having an outage and were working on it.)

The only saving grace to being a customer is the service is stable, if you can get it working. Because you have no or limited options that treat you horribly. Currently COMCAST/Xfinity has run fiber optics around the area and are about to eat Atlantic BB’s Lunch! Thank the lord for competition! Maybe Atlantic BB will get their act together and treat their existing loyal customers like they treat new customers instead of second class citizens. Long hold times, overcharging for existing customers has been their business model. NO More! Hello COMCAST!

After seeing all of the reviews, the Belmont NH office is incredible. From Ken who walked me over the phone through some issues, to the next day Tom who found other problems that were slowing my internet down, to Patti who helped me define what my needs were, to Susan the customer rep who helped me understand an upgrade to my service. Atlantic Broadband should be proud of these dedicated employees. Do I like the fees? No. Do I like the extra surcharges for watching local tv and sports that I cannot negotiate? No. But that is out of the hands of the local employees who went above and beyond. Glad I live in Belmont NH.

The call-in self help option is easy to navigate and pay your bill. And, if you're late it also doesn't make you pay your whole bill. You have the option of paying just your late amount. They even have a "promise-to-pay" which you can use (I think every 6 months) if you're going to be really late. However, you have to call in or do live chat online for this. Live chat is always immediate if you are waiting a long time on the phone. I rarely have an internet outage and if there is one it is clearly explained on the initial message if/when you call in. I'm not sure if there is a late payment fee. But, if there is one, it is a small penalty.

Well...where should I start. I live in an area where Atlantic Broadband is the only internet service provider, so I have no other choice but to go with them. I’ve had them for 2 months and I must say, this has been the WORST SERVICE I’ve ever had in my life!!! It’s not only unreliable, but the customer service is horrible as well!!! I work from home and I’ve lost projects due to the connectivity issues. Did I mention the outrageous price of all the addons just to make the internet work like normal internet should be working (and it still don’t work). It should be illegal for this company to still be doing business. When I had AT&T, I NEVER had any issues. I wish AT&T serviced my current area, because I’ve had enough with Atlantic Broadband expensive, unreliable, unprofessional service!!!

You call them up. You wait 30 minutes if you're lucky. You tell them what's going on. They are totally clueless and they won't give you a technician. They get all flustered when you ask them if they actually have a clue then they tell you, "Don't insult me go figure." I live in Griswold. I would dump these dummies yesterday if there was an alternative.

They are the worst company to deal with! Customer support is answering after 2h waiting and listening their advertising. Impossible to use their site properly. The reset of login or password is a nightmare. The Chat is non-existing. I had to re-type 3 time the text and 2 hours later nothing anyway. From my phone their website is not responsive as it should be. It is full of bug like asking 4 times in a row the account number. Bravo the IT guys! Totally nu, from the coding to the tech support!

I have been on hold for nearly 2 hours. It would be really nice to talk to an actual human being! They don’t know how to treat their customers who pay for their overpriced services. Not to mention that my bill creeps up in cost constantly! I live in PA and can’t even get Steeler games. I always have the Ravens on multiple channels. Ridiculous!!!

The level of customer service that this company provides is near non-existent. After being on hold for 1 hour and 12 minutes, I was transferred to another representative for another 37 minute hold, only to learn that there was no way that they could initiate service for another week and 1/2 because they are too busy. The community that they service lacks Fios so they are essentially the only show in town. Unfortunately, this show is not worth the price of admission!

"We’ll be there between 11-2," they said. "The tech will call you 1/2 before he gets there," they said. Well, after 40 minutes on hold we were told he would be there 15 mins late. When 15 minutes turned into 30, I cancelled it. We will find another option despite them seeming to be the only cable provider in our area. Is their business model to “serve” rural areas, knowing they have their consumers over a barrel? If so, what a terrible way to operate.

The cost of cable tv is ridiculous!!! In 10 years my cable bill has increased 100%, but the service has not justified the outrageous cost of cable. I am exploring other options and will 'cut the cable'.

I signed up for electronic billing. However, when I receive the bill there's no amount specified and there's no way to log onto the system. They tell me I've never set up a password yet that's untrue. They try to set me up again but aren't able to do so. I've spent way too much time with customer service and they have no idea how to handle the issue. To make things worse, if I want to get the statements mailed to me I am charged extra. So, the only way to pay bills is to call each month once I receive the electronic notification and then send in a check. I give them one star only because zero is not an option.

I am not the only person having problems with Atlantic Broadband. So many people I know have ABB and they hate them. Problem is, we cannot get anyone else in our area, so we're stuck with them. And they know this, and take advantage of this. Not anymore. I have started a Facebook group to file a massive complaint against Atlantic Broadband.

I CANCELLED MY SERVICES AND TURNED MY BOX IN THE SAME DAY. TO MY SURPRISE THEY WENT INTO MY CHECKING ACCOUNT A WEEK LATER, withdrew money for a "Unreturned modem". I even called the 800 number and gave them my confirmation number... To make sure they don't go in my account for anything... But they did. I had to make about three different phone calls to the billing dept. I went to the cable office in person and showed my receipt. Lastly, I was charged at my bank just to change my debit card... To keep them from going in my account again! Needless to say, I was upset, for lack of a better word.

I used to have Metrocast and they were great. Then they became Atlantic Broadband and the service is terrible! The internet can't stay connected for than a minute tonight. Packet loss all over, stay away from these people. Want tech support, you will wait for over an hour to talk to an idiot. I can only assume it's because of all the other dissatisfied customers calling. The only other option available to me is slow satellite internet that has a data cap and a hefty monthly fee.

First of all their customer service might be good if you can wait an hour or longer to talk to somebody. I've tried them morning, noon or night and I hang up after 20 minutes. That being said I am paying $145 per month for expanded basic and middle-of-the-road internet. They seek out new customers and offer them deals for $79 per month with high speed internet and twice the TV channels I get plus additional perks. They Prey Upon their loyal long-term customers. They refuse to give you any breaks when you confront them and in order to become a new customer again you must drop them for six calendar months. Unfortunately I live in rural Connecticut where there are no suitable alternatives that's why I give the cable Pig a one-star rating. They have earned it.

This is one of the worst companies I’ve ever had the displeasure of dealing with. Customer service is downright terrible. I had called to get service set up at our new home. I was told it would cost me $267 JUST to have internet hooked up. Keep in mind they had a deal advertised right on their website - $39.99 a month for 60mbps for the first year when you use autopay. The customer service rep quoted me at almost $60 a month. That is false advertising. I called my husband and told him to call and see what it would cost to have it hooked up in his name. It was significantly less and they honored the deal. What? How does this company get away with things like this. Also, the service absolutely sucks. My internet goes out almost DAILY! Unfortunately they have a huge monopoly over our area so there aren’t many choices for internet service. I hate this horrible company.

We have ask many times for a paper bill. Also have a e-mail that we would receive a bill by mail from them. Well so much for that... This company has no regard for their customers. I don`t see how but plan on finding out how to stop this practice of their. Not a good company!!!

4+ hours on hold for a problem. Atlantic has no email for small problems. You are transferred from person to person and no one will help. They have all my account information but refuse to take money from my account. I'm on Auto Pay with plenty of money in my account. The on hold times are ridiculous. It's a terrible company. Do yourself a favor and do something different.

When my service was MetroCast for almost 10 years my service was ALWAYS excellent. Service almost NEVER dropped out. NOW since my service is from Atlantic Broadband, it is TERRIBLE. LOW signal strength, LOW speeds, and drops out OFTEN! I long for my METROCAST!

This company refuses to bill me and then charges me late fees for the bills that I don't get. Every time I would call they would tell me to pay online and then after two years I was told that "having an online account" means that I have switched to paperless billing even though I did not agree to this and was told to do it. I have asked for paper bills multiple times and might get one every other month. My last bill was almost $500. I think it is a scam just so they can collect late fees. I can see from the BBB page that it is not just me this is happening to.

Atlantic Broadband/MetroCast used to have a seasonal plan where you could shut off service to your house in the fall while you were gone for the winter and turn it back on at the beginning of the summer. The fee was $5/month to maintain your account. Very reasonable. Now they limit the shutdown to 6 months. So they would have me paying a full-blown internet bill ($60/month) starting in March when I don't even arrive in NH until the end of June. Since when is 6 months "seasonal"? Sooo sleazy! This requires no effort on their part except to throw a switch. Stereotypical cable company behavior.

Internet does not last for over 5 minutes!!! A complete disaster! Wait time for customer service 20 minutes. All they do is ask to unplug and plug back in the modem. This does not solve the issue. Keeps dropping after 5 minutes. My condo Teeca 4 just changed from Comcast to this Atlantic broadband. First day experiencing the worst internet signal ever. I cannot connect for more than 5 minutes because the signal disappears and I have to unplug and plug the modem again and again. Also, they say they have HBO on demand, but compared with Xfinity, I can only get to see 10 series while in Xfinity I was able to access like 40 series. They claimed on the phone that HBO decides what to show!!! How naive the rep, that doesn't understand HBO shows what you pay for. Worse decision Boca Teeca 4 had made regarding cable and internet. This is a rip off. STAY AWAY!

Since MetroCast became Atlantic Broadband I lose internet service on a daily basis. Constantly having to rest the modem. Not to mention that I pay over $200 a month for cable, phone and internet. Definitely not worth the money anymore. If I was not moving this month I would be changing services. Do not recommend this company.

It could be a coincidence, but ever since Metrocast became Atlantic Broadband we have had nothing but problems. Metrocast had excellent service, fast and friendly support, and we rarely had outages that lasted very long. Now, with Atlantic Broadband our business phone began dropping calls the first week they took over and has been unresolved for weeks. I cannot have a conversation with a client without the call dropping, and this has been going on for weeks. You don't expect calls to drop on a landline.

Atlantic BB has a monopoly on the Johnstown, PA area. They forget bills, will not give receipts for return of equipment to ensure recharging on next billing cycles, outages, do not answer phone, and freely raise prices on an electronic signal. Contacting Commonwealth AG ASAP. 10 years of this Bull.

I moved from NJ to PA about 3 yrs ago. I had FIOS prior to this and was delighted to see there was a service that had similar speeds. UNTIL I GOT THE SERVICE. It is all BS. 3 yrs later, with ABB having the monopoly in my area, I am stuck paying 335.00 a month for TV, internet, and phone. I pay for the highest service they have and if more than one person is using the internet, it is slow as molasses. There are several outages a month and NEVER am I compensated for the days or hours that the service is not usable. I was a few weeks behind on my bill this month and decided to see if the extreme latency I was experiencing was due to that and as soon as I paid online my router miraculously reset itself and it was faster than it's been in days.

I have been with this company nearly 10 yrs. Started out with phone and internet. Eliminated phone 3 yrs ago. Internet speeds have been ok, but internet monthly cost has gone from $55 to $43 and now is $65 a month. They are a near monopoly with limited competition in our area. Cannot get customer service to answer after nearly 30 minutes on hold. No callback provision while holding your place in queue. Where is the Public Utilities Commission when you need them?

Company is a JOKE. If you're not management/higher up you DON'T matter. Slave shop where they have their little workers take the calls while supervisors just hang out in management's office watching Youtube videos. Timed bathroom breaks that are up on a big screen so everyone knows when you're in the bathroom and how long you've been in there. Supervisors REFUSE to call clients back and/or take an escalated call. They are lazy and pretty much tell you to figure it out yourself. Ungrateful and they don't reward you for everything that you have to put up with. VERY unrealistic call standards/quota. This place will COMPLETELY damage your mental health. SAD EXCUSE for a company.

I started having bandwidth problems using YouTube and Netflix. On YouTube things would load extremely slowly at times and restrict me to a 144 p stream. So I began searching for a solution on Ggoogle as to why Chrome was slow to respond using YouTube. I couldn't find any legitimate fixes. I downloaded Firefox and had the same slow YouTube with constant buffering. My equipment is self bought, a good ASUS RT-N66R router and Motorola MB7420-10 16x4 modem. I do my speed tests and see that I am getting more than the speed that I pay for yet YouTube and Netflix will still buffer. I pay a yearly subscription to a VPN that I occasionally use for torrents to avoid DMCA's on some recent title movie downloads.

ABB only supports modems up to DOCSIS 3.0 in my experience. Using a DOCSIS 3.1 modem that works with Comcast, Internet service was almost unusable. Even with the previous generation modem, the service is unreliable. TV streaming goes out regularly, even though I can use my browser on my computer. That too goes out often. Simply put, ABB sucks!

Service goes in and out on a daily basis. Sometimes for a few hours and at random times. Cannot use home phone, or use internet or the full cable package I pay for every month which is give or take $200. Whenever I call, which is weekly, sometimes daily I am left on hold for sometimes up to an hour and 8 mins (that was today's goal). I am then told to unplug everything (which I do daily) and then they set up a service call. My life is working around phone calls to Atlantic Broadway or awaiting on a rep to my home who always says all is clear yet when I call, they say they can see a "weak" signal. No one has checked the pole the last 10 times someone came to my house. When I am left on hold I am told there is no supervisor available to assist with my complaint of having to pay the full amount and when someone DOES call back they always call the house phone that does not work even though I give them my cell number over and over again.

Atlantic Agent at 8:40AM: SUCKS! The same Atlantic Agent as 3 times before, in mornings time, won't do nothing to help me out with internet connection, "because we have a technician appointment schedule for next friday 27".

Honestly this is the best Internet Service Provider that I've ever used. They don't block any ports, they don't monitor my traffic, the only time I've ever experienced an outage is due to power related issues or weather and occasionally when they perform maintenance. I don't understand why people dislike Atlantic Broadband, Customer Support does take a while to get a hold of but mostly due to how many people don't understand how their services work calling to blame this ISP. If my services drop it's never due to this ISP, usually due to networking issues I'm experiencing on my end from my devices. The speeds I receive from Atlantic Broadband are 120 Megabits per second for Download and 10 Megabits per second Upload. I have never not received these speeds when I test a proper connection with Ethernet. If I don't get these speeds over wireless, it is because of my Wireless Router and not the ISP.

Looking for email address for Atlantic Broadband CEO Richard Shea. Support for issues with service is nonexistent. Been on hold now for over 2 hours. Tried chat. Not available either. No problem getting my bill though. Pay for 18 mbps, getting 4.4 mbps upload and .02 mbps download. Recording keeps playing how great support is. What it is is a disgrace.

The bundle that I have is very high compared to other services that I have owned. Not only do they charge a very high rate, their customer service is also really bad. Try calling them for something and they will put you on hold for at least 20 mins. Also, their website (online payment) needs tweaking. I have attempted to make 3 payments and would get an "error" saying that the payment could not be processed. If there is an error, it would be wise and helpful for the customer to know what exactly that error was. Overall, this service is not good at all and I do not recommend it.

I have experienced recurring problems with my cable service. Every time the script is the same. "Unplug your cable box." (Difficult because of the way my shelving is configured.) "Let me send a signal. Let me send another signal. We'll need to schedule a visit." On one occasion the repairman told me the problem was in the TV set and that I needed to buy a new one. Another time the problem was in the cable box, and, again, I needed a new one. On both occasions, the problem was NOT with the equipment.

Before Atlantic Broadband took over, Metrocast charged me roughly $192 per month for internet, basic cable, and phone. I kept the internet service, purchased Roku devices for my dumb TVs, purchased a streaming TV service, and switched to Vonage. After breaking down all my services, I now pay roughly $121 per month. After Atlantic Broadband took over, I requested a quote for internet + TV only and they told me $138. That is more than I am paying now for cable + TV + phone. They price gouge when bundling packages and never itemize costs.

I already had internet before they took over and they didn’t touch that but I added TV service and disconnected DirecTV and I am sorry I did. I can only record 2 shows on at the same time but you have to be watching one of them and you can’t view the shows from another room unless you have another DVR in that room. With DirecTV I could access the DVR no matter what other TV I use in my house and I could record 5 shows on at the same time. I can’t even see how the channels on my upstairs TV as I could on my downstairs TV. I asked about TiVo and they said they don’t have that available yet and don’t have a release date when they will but it is in the future. So disappointed, I wish I stuck with DirecTV instead of switching.

I called because my paper billing was stopped. I was told that I can have a online account or paper billing but not both. If I want paper billing they would cancel my online account. Customer billing is very bad. They took out my heavy duty router/modem and put in a piece of junk that doesn't work half the time. Worst company ever!!! High prices terrible service!!!

My cable tends to work for a month, then go out. If I want to watch TV, I have to call, be put on hold for sometimes hours, then get them to reset. Occasionally they send out a service person and mark the issue as resolved. Then two months later, it goes out again. I don't watch that much TV so I don't know it's out till I try to watch something, and then I have to find the time to deal with a long phone call or be home two hours for a service person. The company does not find their persistent lack of service a problem and refuses to give any kind of refund.

First off their rates are way too high for the service they provide. I'm paying $120 per month for basic cable and their top tier internet package. By comparison I was paying $30 less with Comcast and had double the download speed that Atlantic Broadband is giving me. Second, I had lightning strike which took out my personal router, their TiVo and Moca, and a TV of mine and then I was threatened to pay for their junk equipment.

They raise their rates pretty regularly and not that many choices for internet providers in this area. Would I recommend them for an internet provider? Heck no. I think you could find a better value with someone else.

Atlantic broadband WiFi customers ATTENTION! Download the app called Fing. You may be surprised to know the lack of security Atlantic broadband has. I called the company and they told me they could see my computer screen (is that legal) and told me they couldn’t see any red flags the Fing app produced. The app told me there was a major security problem and my WiFi was being hacked. The customer service rep told me they see two passwords associated with my account and which one do I want to use.

Service is decent and most reps are ok. But $50+ internet too high! I have fixed income and can't afford high prices! I have lowest speed. Price vs value not worth it!

This company is money gouger. They essentially included undisclosed costs and fees that they don't inform you of. You need to look into the details to understand that the PDF format of your monthly bill doesn't include all of the Taxes and Fees details. I canceled cable, purchased my own modem-router, and I now have a lower bill, which I expect to be lower in the next month. They don't provide details on the additional charge for all Sports channels, and the additional charge for local channels.

Website is awful. I have not been able to log into my account for over 2 years, yet, I have to pay a fee to pay my bill by phone. Internet is down every morning between 4-6 (which they deny). Tech support told me I could not troubleshoot my modem online - yet website has a link - "Troubleshoot your modem online." Tech support told me no updates were pushed, yet my modem had errors related to updates. I told tech support I had an ongoing intermittent outage problem. He kept saying, "It's running fine now." When I tried to explain the internet intermittently dropped, he told me I needed to listen and said, "It's fine now."

I have been a seasonal customer for 15 years. I just called to cancel my service because it keeps going up every year. The lady on the phone never tried to save me or ask me why I'm canceling??? Guess it doesn't matter to them. Where I work, we try to save every customer who calls because they are our paychecks. So sad they do not care!!!

Customer service is THE WORST! Each time I call (which is often) I hold on average 30 minutes, usually to be transferred to another department where I have to hold another lengthy amount of time. Hardly ever get my issue resolved yet they increase my bill by $20 every year. They continue to remove channels as they increase the rates. Get less for more money. On Demand is always on the fritz, our local office doesn’t even have a phone number, and the only reason we’re stuck with this company is because the satellite companies can’t get a signal with all of our trees. Calling Monday and canceling my subscription. I’d rather do without TV than deal with this sorry excuse for a business.

Outrageous. They tell me I don't get credit for cancellation until items picked up or return. I called. They say tech supposed to pick up, but they don't know when. I have to wait for this monopoly to pick up and it could take tomorrow or whenever but I must be home or take 2 buses to return them. They are abusive.

Though their internet may be great their customer service is lacking, if I could give less then 1 star I would. Katherine a "supervisor" for their customer care center was not only rude, but cursing on the phone. How is that customer service. Maybe this company should look into who is being the voice of their company. When I asked to talk to her supervisor she kept putting me on hold then would pick the phone up herself. Obviously she knew she was in the wrong and didn't want her superiors to know. Step up your game Atlantic Broadband. You've lost this customer.

Terrible Company, On hold as I write this, I see a charge on my bill for calling 411 when I lost all power, TV, phone, internet after some drunk hit a pole. Phone finally worked & I called to find out what happened & I was charged!!! I'm NOT paying my bill. Screw you like you're trying to Screw me!!!

Call to discuss account and sit on hold for 15 minutes. We are your customers. We pay your bills. And then to hear you advertise a show called “Smilf” very unprofessional. Thank God my wife didn’t call in.

I was paying for the internet but this year my condominium decide included the faster internet service with the cable service with the condominium expenses. It is the same the service. It is off and on all the time. They have a huge problem. I'm in Sunny Isles Fl. It so frustrating to trying to use the internet because sometime no connect for more than a minute and the setting starts scanning. I do not understand how can they cannot FIX THE PROBLEM. IT'S IMPOSSIBLE CONTINUE LIKE THAT. The worst part no other company we can have. If someone one knows please let me know other choices **. I'm very frustrated for 4 years. Thank you. I call them so many times and they do nothing or they. can do know how to fix it. Thank you.

Just like everyone else I have been on hold for hours. No recording giving the hours they are open or that they are closed at noon every day except Tuesday, Friday, Saturday and Sunday - then they are closed all day, unless a holiday falls within the 14 preceding days, then they are closed for all 28 days. No TV, phone or internet AGAIN but there is never anything wrong at their end.

For the past 3-4 days, my internet is down from early morning until about 12-12.30 PM. Called them 3 times on different days, waited for about 2 hours and no one picked up. This is horrible. I have 2 different internet accounts in my house 1- residential 2- business. Both are downs at once.

My internet service was interrupted (again!) so I called the customer service line. I waited TWO HOURS TWENTY FIVE MINUTES and no one picked up the call. The music just kept playing and the automatic voice recording would occasionally interfere to say, "Due to high call volume someone would answer shortly." I waited and waited and waited, no one answered.

We have had ABB since May of 2016 and it wasn't until recently (1month ago) we have started to have Internet issues. About a month ago, we decided to purchase our own Modem and Router so we would be able to save money by no longer paying the Modem/Router Lease fee. Coincidentally since then we have had the Internet drop signal sometimes for a few minutes, sometimes longer. We have contacted ABB what seems to be 10+ times, spoken with multiple Representatives (who were all great btw) and the issues still happen. We have since returned the original purchased modem (Arris Surfboard) and are now using a Motorola Modem. Both Modems purchased off Amazon, and both with stellar reviews mind you. The longest period we did not have any interruptions/issues was when we had to reconnect the leased modem during the period we had returned the Arris and were waiting on the Motorola.

I have been calling for almost 2 months to downgrade, no one ever answers. They are always busy. I leave a callback and don't get one. I am now 2 months behind because no one can answer. If I didn't need my internet I would just completely take myself off them.

We have been forced to use Atlantic Broadband as the building I live in does not allow any other provider. I have been using this company for over 4 years now. This company is bad beyond measure. I pay for 100mbps and rarely get half that. Calling the customer service? Good luck! I have actually waited for hours to get to someone. And when you get to someone, it does not end there; they transfer you from one department to another, until you give up. I check the internet speed regularly after realizing that what I pay for is not what I get. I bought a new Apple router for $200 thinking that would solve the issue. It didn't!

Their internet service is awesome but the customer service is terrible. It takes a minimum of 45 minutes to talk to a live person. Also, I wish there was a better selection of Spanish channels.

Atlantic Broadband is fairly good value but in order to get discount you need to combine other features such as phone and internet. When you call for customer support you usually have to wait a long time for them to answer the phone.

Atlantic Broadband Cable, Internet and Phone service is the ABSOLUTE pits. Their customer service is either nonresponsive or when you do finally get to talk to someone after hrs. of being on hold they are rude. Their service technicians can't seem to diagnose the problem therefore the problem NEVER gets fixed. You will wait weeks for a service call to actually happen (again never correcting the problem), yet they want you to pay for your service a month in advance. They will NOT prorate your bill for the services you paid for but never got. These people are the worst company on the planet, so if you’re thinking about using their services you might want to rethink that, run from this company, run as fast as you can. If you decide to use them I GUARANTEE you WILL regret it.

We are out of internet service again... Day 3... This is the 6th time in a 2 year time span. Our line doesn't run from a pole to our house directly, it actually runs from a pole through several houses' backyards laying loose on the ground or over someone's fence. We are at the mercy of landscapers, weather, critters, vandals, children. This rig looks like it belongs somewhere in a third world country. I had to plea with our new neighbor a few weeks ago to please not to cut the wire as we and our other neighbors depend on it.

Awful Customer Service. It is impossible to talk to them. Average waiting time is 30 minutes or more and then they put you on hold to transfer you to another department and the wait becomes unbearable. Trying to report a problem and get it solved then, is almost impossible.

I signed up with them and they hooked me up and I had them for 1 week then I noticed my services were disconnected so I called and they told me there was a previous account there. Well they needed my lease then that wasn't good enough so they needed my license. Well now that wasn't good enough so now I spoke with this horrible person Lauren who was very cocky and unprofessional 301-759-4806 number ** and she told me they won't refund my money now until they get their stuff back so I said, "No you can come get it." She is now telling me she won't refund it for another 4-6 weeks and it will be a check. And when I yelled at her she told me how rude and disgusting, trashy and unprofessional I was. Do not waste your time with these people. They will rob you.

My cable bill increased to $243 in July 2016. Today, 5/11/17, I opened my bill. It's now $326 per month, an increase of $83 a month. I was never notified of the increase. The internet is slow. The TV loses it connection at least once a week. And Customer Service doesn't care. "Just bring back your equipment and we'll stop billing you." Guess what? We've started looking for a new provider for our internet and TV service.

We have had AB for three years and I cannot think of one positive thing to say about this company. The internet is sllllooowwwww. I live in LA part of the year and have basic internet. My laptop flies when I'm in NOLA and drags when I'm in Perryville. Same computer. Different internet provider. And I'm paying more for the lousy service! Currently in the process of finding another source. I've had it with this company.

My Mother and I have been having problems with our phone lines, television, and computer connection for 4 months. We do NOT live in the same house - we live 8 miles apart. To call to report a problem entails a 'hold time' for anywhere from 2 - 4 hours. THEN, we have each had technicians come to our houses 3+ times to 'fix' our individual problems. They are STILL not resolved. Mom just told me 2 hours ago that the company gave her credit for all her problems. THEN, her phone went out AGAIN. I have had to keep a LOG of all of my dropped called when I am on the phone. I.T. supervisors are coming to my house on Friday - this will be the 4th trip for the same problem. This company is ridiculous. Poor technicians. Poor communication. Poor supervisors. Poor connections/lines.

I have had problems with Atlantic Broadband's Internet speed. I just conducted a test on THEIR website and these are the results:?4?/?12?/?2017??12?:?12?:?11??PM Download Speed: 61347 kbps (7668.4 KB/sec transfer rate). Upload Speed: 6536 kbps (817 KB/sec transfer rate). Latency: 8 ms. Jitter: 2 ms. It took me hours on the phone to set up an appointment for a representative to come to the house. He told me it was my T.V. or my Satellite provider that is causing my slow internet connection. He did NOTHING. Everything is slow. My T.V., and my computer. I have done multiple tests to check my speed and it's never the speed it should be.

I have been on the phone now for 1hr 23 min for a technical issue. When a customer service rep finally answered the line and I said I had technical issues, can't watch the channels I have paid for and was automatically debited 3 days ago, rep didn't even let me talk. Just said "I'm transferring you to the technical assistance" and I've been holding on the line ever since with none of my favorite channels available.

Have been on hold now for 2 hours waiting for someone to pick up the phone regarding our service. We have been having continuous problems with our internet, television, and phone service with no satisfaction following the service technicians visits. Today is fourth day in the last seven that we have had service interruptions. The interruptions are annoying enough, but what is more disappointing is the lack of customer service that Atlantic Broadband offers their customers. AWFUL customer service, if there was another option, we would never keep the service.

I am an EXPRESS internet service customer of Atlantic Broadband. Full rack rate per month is $67.99. Advertised download speeds are up to 65 Mbps. I understand that the operative phrase therein is "up to." Nevertheless, after weeks of random speed tests varying days of the week and times of the day, using Atlantic BB's own speed test tool, the average download speed isn't remotely close to the cap. In actuality, it's only 9.2% of the advertised cap (6 Mbps).

I have called customer service in the past but rarely come away from the experience feeling like anything was accomplished.

First, it took an hour to get somebody in tech support, second the modem did not connect right. Called back, 2 more hours on the phone. They never could get my 6190 Modem to connect. Had to switch back to my older modem. I spent a grand total of about 3 1/2 hours on the phone, only to connect my old modem back!!! WOW.

Service was not be as fast as speeds promised. Internet is still the fastest in my rural area that I live in. Phone is terrible cuts out, echos, total crap. Called several times over hour wait each time. Just thought I would warn some people. If you have other options go with them!

Today I called Atlantic Broadband Customer Care because of an increase in my bill. When I signed up for their internet service I was informed that I would be on a promotional price for a year plus any rental fees and that after the 12 month promotional rate I would pay the full price plus rental fees, in which I accepted these terms.

Atlantic Broadband internet service is not dependable. On too many occasions on Friday, February 10th and again on Monday, Tuesday and Wednesday my internet connection and phone service to my home have been interrupted for increments of 15-30 minutes, sometimes several times during the day. Attempting to call ABB during these times is impossible… It’s one indefinite hold. I spend the summer in Massachusetts and Comcast (my internet/phone service provider) is by far more dependable so I know it’s possible to have a cable company actually provide consistent service. Many times in the past I wanted to write and complain about Atlantic BB, but as is so often the case once the service is repaired it’s just easier to move on and forget the inadequate and inefficient service that ABB provides.

I am forced to use Atlantic Broadband because they are the cable company the building offers. Their customer service is abysmal. On top of waiting hours for a callback you have to wait over a week to get someone to come to your apartment. In one month I had 2 defective boxes. I called on Monday Jan 30, spent an hour on the phone with a "tech support" agent even after I explained I had already attempted a reset, and the soonest I could get service is Feb 11? That's two weeks. They refuse to ship a new cable box to me which would be the solution. The only option I would have is to drive 40 minutes to pick up a new box. I am truly disgusted. The worst customer service I have ever experienced.

Atlantic broadband needs a class action lawsuit filed against them. From the long waits on hold for customer service to the quality of service. When I set up service I was offered 120 gigs of data for $30 a month, which I later found out wasn't offered to my area. My internet automatically didn't work for 2 days. When the technician came out he told me my router was old (the 1 the previous man had just put in telling me it was brand new). Once the router was changed my service was ok for a couple days and only a couple days. Since then, about 6 months ago, my service has sucked!! Hours long hold periods to get ahold of customer service only to be told, or offered higher package deals. I've turned down every one stating if I can't get the quality I'm paying for now why would I want to pay more for the same quality of service.

Frequent outages used to be addressed promptly by this company but during the past year I have been forced to wait in excess of 60 minutes plus on the phone and still no response; repeated attempt resulted in 0 connection. Only when I called billing did I get to talk to someone who initiated a service call order - thank you. This is a totally unacceptable handling of customer's problem.

I have been trying to reach Atlantic Broadband to complain about an issue for three months now. I refuse to devote more than an hour waiting on each call so I have yet to reach them. As I have gone from wanting to inquire to wanting to cancel my inability to reach anyone has my account now in an overdue status which I refuse to be responsible for since I can't reach anyone to cancel the service!! AARRGGHHHH!!! It is amazing they are still in business. I don't think I have ever experienced a company run as poorly as this one. They apparently never read these pages.

Have been on hold for 60 minutes each for 3 service calls. Was still on hold when I drove to their location. Horrible Muzak and all. They always have "higher average wait times". Finally received a call back and when I asked for a manager, hey hung up. Hard as it is for me to believe, they have a customer service manager. That has to be the funniest thing ever inside their walls. There is of course, no way to speak or right that person, so I'll trash them here. Comcast or VZ won't build to my area, so we are treated to a junior varsity experience with everything. Will be terminating service as soon as I can get Dish to visit.

I received a flyer promoting high speed internet at $29.99 a month. I contacted them and was told that there was a charge of $10.00 a month for each piece of equipment (i.e. modem, router, etc.). I signed up and was told that I had to pay an $85.00 deposit. When I got my service installed it didn't work the first week. And of course they had an 2 hr phone wait before I could speak with anyone. They did finally come and fix the problem. When I went to check my first bill it was for almost $80.00. I asked them why was it so high. The Customer Service Rep told me that I was being charged $49.99 a month because the $29.99 a month rate was only for the first year. I explained to her that I had only been a customer for 1 month. She saw that in her notes and told me that a credit would be made to my acct.

Today 12/7 Atlantic Broadband came to my building Turnberry on the Green to give us new digital boxes. The moment they started to do that my phone stopped working. I told 2 of the Altantic Broadband representatives what happened. Well they did not understand English, I called and was on hold one hour and 12 minutes. I could not hold so long so I hung up. I called again and I am on hold 45 minutes. AB never calls me back except maybe 24 hours later. I can call Customer Service even at 1 a.m. and it is always, "Due to higher calls than usual..." If not even at 1 a.m. you are put on hold forever... worse the worse.

If you call Atlantic Broadband to start new service you will get in touch with a person in less than 5 minutes. If you have a problem with your service, or even have a simple technical question about your service... Forget about it. I've been trying to reach them for over a week. They put customers on permanent hold. The first time I called I was put on hold and left my phone on speaker while I worked around the house, 2 hrs no one answered. The second time I called, they offered to put me on a call back list, three days later nothing. Today I have been on hold for an accumulative 2.5 hrs. I have needed to call them Various times over the last 3 years, and EVERY time they were "Experiencing a high volume of callers". Even when my call weren't outage related. I'd recommend staying far away from this company, but if you're in the same boat as me... then you have no choice.

I am highly unimpressed with Atlantic Broadband. I can not get any representative on the phone without an hour wait and then when I do I get hung up on multiple times. This is poor customer service and if this wasn't the only service available in my area I would cancel my service and go elsewhere. I have never felt with such lack of customer service ever.

I've been on the phone now with customer service, just to set up a voicemail for business phone for 43 minutes as of now. Talked to two customer service reps already... This is freakin' unacceptable. Very poor customer service!!

Whenever I have a problem with cable (which is several times a year) I call into the ABB service. After a long wait to speak to someone, I explain the problem. I have to make an appointment to be home even though I explain that the last one dozen times I have called in with a problem, the problem was solved outside my home. But in order for me to get service, I have to be inconvenienced and make myself available for a 4-hour block of time. Even though the problem will be outside my home, they won't come out to check the problem unless I am available to them. Therefore, the burden of getting the service I pay for, becomes an additional burden. And they continue to collect their money each money whether the service is good or not. There is no penalty for giving bad service. Something is wrong with the system.

Bad experience! Moved to another state so I cancelled by 8-31-2016 and made a payment, then 0 balance. Requested and authorized to deliver box following day due to rain, which I did on 9-1-16 before 12 noon. A month and 20 days later received a service cancellation notice via email that I already did and collecting almost $200. Ended up paying $8.00. They forgot I cancelled the service back in 8-31-16.

I signed up for Atlantic Broadband after being dissatisfied with Frontier. I received a promotion for 100 Mbps for 29.99 per month for a year. The service had been spotty (went in and out, lost signal a few times a day) and after MANY phone calls, they sent out a technician. The technician said it was a "coding issue" and could not fix the problem. It still isn't fixed, and my speed varies between 8-20 Mbps. Calling customer service is terrible. When calling hold times are ridiculous (I am on hold now as I type. Currently have been waiting 1 hour 17 minutes). Giving them one more try to fix it today and then I am switching to DishNet, which is my only other choice in my area. Not thrilled about DishNet's speed or price, but I have them for TV and customer service is good at least.

For the past 3 weeks, we lose internet, cable, and phone for hours. Then last week we lost internet and phone for at least 3 hours. Today (Sept. 14) we are not able to log into our email. We run a business through our home and email is very important. Yes, I called and yes they have had a automated message up all day about outages all over the east coast. I have typed my password until I felt my fingers would bleed. This company has become junk. When we first signed on, no complaints. But this last month, nothing but trouble. Once my internet is up and running and I get past Atlantic Broadband homepage the computer works fine. I have no choice but to use this carrier, but if I can ever switch, I AM GONE.

They keep raising my monthly bill by adding sports surcharges or who knows what, and I don't care for sports at all, but there's no opt out option, take it or leave it, like everything else. They're a monopoly where I live, I'm in a condo and I don't have the choice to install a dish or anything else. The association won't allow it. I am seriously thinking of getting Sling TV but the only company that provides internet service in my area is AT&T and they require a contract which I'm not happy about either, because if I don't like their service I'm stuck with them for a full year.

Horrible, horrible company that has Talbot county captive. They never showed up for an appointment. Waste of 6 hours. I am on hold for 49 minutes. Horrible horrible. I will be changing to anything else. They honestly do not care.

I am so very tired of calling Atlantic Broadband to have them troubleshoot my Cable internet access. Sunday morning 9.11.16, 8 am I'm calling AGAIN. I am not sure the number of times tech people have been here and I have had to miss work to be here... 5 times? 6? in the last year plus numerous calls in about my poor service that I pay for - a couple months ago when calling about the poor service I was told the modem was 3 generations old and why didn't I have a newer modem? Well it's because no one from Atlantic Broadband told me there was a problem with the one I had. This is getting old. This is a monopoly as there are no other cable providers in the area. In climbing the food chain who gets contacted next to complain about the poor service from ATLANTIC BROADBAND? FCC? WV Attorney General? Any help would be appreciated.

I tried requesting cable and internet from the company in Augusta, GA. Called WOW - 1-855-478-8148. Maybe if we all call them they may but out ABB and add 50K+ users in the area. I always have slow service and they want $80 a month just for internet.

This is the 4 time I have called them. The wait time is crazy. First time 3 hours set up for a call back no one called in 6 1/2 hours. Now this is phone service!!! They have been out 4 times!!! Changed everything in the house! Moved the phones, got rid of the old wall phone, 2 new modems, new wiring! And the computer keeps on freezing. They tell me the supervisor knows about it. It's some kind of SDR contraption on the pole. This is getting old. I'm ready to go back to Verizon. If you're thinking about doing a bundle with Atlantic Broad Band please think again. All they do is raise the rates and the customer service awful! And for price I have to pay is more than my health insurance!!! need to do something about this ASAP. One can only hope a more reliable company buys them in the USA. I heard they are owned by a company in Canada. Yep that makes a lot of sense! If you are thinking about Atlanticbb think and rethink!

I got Atlantic broadband for internet, because I had to. They are the only one where I live. They keep raising the price, and my internet is slow, very slow. It is supposed to be the fastest they have. I have had them for about 3 years now and it keeps getting worse. So to anyone that is thinking about getting their service, Do not get it. If you can, get someone else.