Breezeline Reviews

Internet, cable and phone has been going out intermittently for over 6 hours now. Tried time and again to call customer service, but with the intermittent signal kept getting cut off before I could talk to customer service. When I finally was able to get on the phone with one, I told him, the phone was intermittent and as an older person if I had a medical emergency, there would be no way I could reliably call out for emergency services if I needed them.

They keep turning my connection off anytime I have one of my Bitcoin miners running. Seems they just caught on to the traffic signal my connection was putting out, and realized I'm using a miner after investigating what I have hooked up to the modem and router. The thing is my Bitcoin miners were running fine for a LONG time before this started happening (6 months) and now all of a sudden, when I plug the same damn things into the router, my connection drops out for 12 hours at a time, and most of that time is spent AFTER I disconnect the Bitcoin miners in hopes that the connection will just "magically" reconnect. That's not the case.

Anyone else sick and tired of ABB and their empty promises? A year ago, they said they would be adding new HD channels. Every other area they are in gets almost double the HD channels that Johnstown, PA does. All they say, when you can get a hold of anyone, is that they are working on it. They sure didn't have any problems eliminating stations like KDKA and raising the rates. Those ones didn't take any time at all.

Since 2000, I have limited bundle package. I paid $119 monthly. April a serviceman came to my door to say he was filtering my cable due to an audit. Now $170.45 monthly. TERRIBLE! I asked customer service about senior discount..Told already got free service for years!

My cable is out again today. At approximately 8:28 am I called Atlantic Broadband and remained on hold listening to music for 17 min 32 sec before being kicked off. I called back, and that time I was on hold for 13:12 before again being kicked off. Finally, on the 3rd attempt I was connected after only 11:14 to someone in the technical services department!!! Your service SUCKS.

My husband and I have been price shopping with different cable companies. We are currently DirecTV customers. However, called ABB and asked for a monthly quote hidden fees and whatnots. I was quoted a NEVER CHANGING MONTHLY PRICE OF $157.18. Called back with more questions and concerns and got quoted a DIFFERENT PRICE OF $187.41. Called a THIRD TIME and got quoted yet another price of $204.14. Helped us out EXTREMELY with our decision making! Thank you ABB for opening our eyes… we LOVE our DirecTV and are sorry we ever took them for granted!

First of all Rafael sale representative for Aventura area Admiral Port. I call on a Monday to turn on the service schedule an appointment for Wednesday morning. Rafael, return my call at 6:05 (after hours) to tell there's a problem and well not come in the morning... until office clears ... really calls the customer after hours. All day he could have called... as my day was wasted as plan to wait for the technician. On Wednesday morning, office clarified there was no reason, for disruption. Rafael, was to call by 2:00. As no call, I call at 4:00 to ask where is technician. He claims that he drop the ball... and wasn't able to get a technician. Waited another day. Thursday waited for Rafael to call as left several messages no return call. I now canceled my trip one day, travel, so that I can take care of this. Call late/early evening again as he promised he was going to make it right. Friday 12:00pm, never showed again. Really I have no right to be angry. The company is the worst customer service and the cable service has exhibit a lack dissatisfaction. Not pleased and very angry. I would like someone from management to call me and turn on this service as I paid for this service with my dues... the worst and very disappointed with Rafael...

After reading about other people who had trouble contacting Atlantic Broadband, I called the phone # on their website: 855 811 5193 and was kept waiting for more than 40 minutes with no response. I noted that the website advertised that they provided 24/7 service and I also noted that nowhere during the call was I advised as to how long the wait would be or where I was in the queue. Incidentally, I was calling to find out why Atlantic Broadband was charging me more than $200 per month when they were offering new customers bundles at about half that price?

For the last few weeks, going into months, some of the basic cable channels haven't been broadcast smoothly. The transmission is choppy and disruptive. As of this weekend, none of those channels broadcast at all! With the continued price increases from Atlantic Broadband, I'm more than insulted that the channels don't even work.

I have repeatedly not been able to access On Demand on my TV cable. I called on 2/22/14 and waited 40 minutes for someone to pick up the phone and I finally got an agent named Randy. I told him that first I wanted a manager to call me and explain why it takes 40 minutes to talk to someone and also that I can't get On Demand AGAIN. He promised a SUPERVISOR would call me that evening (NOBODY HAS CALLED and it has been over 24 hours). He also couldn't get my ON DEMAND working either, and told me I would have to either be there all morning or all afternoon one day next week for somebody to come by which I can't do.

Does anyone else have constant signal disruption on video and audio on certain channels? Service techs in the past, simply state there isn't an issue with signal quality, but you may want to exchange the box! A box that I have exchanged, continues to perform on the same level. Plus my 93 yr old father failed to pay the service. Upon my return to the State, discovered he was on an antenna. Atlantic Broadband required another security deposit, regardless of the fact I purchased my own router, took the opportunity to downgrade the computer speed, which is not so slow, it isn't worth using! Do you know your local township, town, city, signs off on contracts with these idiots!

I don't understand the overpriced services and constant rate increase when they are consistently selling your information to the highest bidder. They do not respect your privacy nor will they ever. These crooks are on par with Comcast.

I have been a customer of Atlantic Broadband for two, separate continuous years' service. When I first cancelled it because of frequent and prolonged service blackouts with no credits on the bill, I chose DirecTV as an alternative. When DirecTV seemed worse because of weather blackouts, I went back to Atlantic again and kept both services at the same time for about two months. For the past few years, service outages have been infrequent and short duration with cable, since I dropped DirecTV after those two months.

When we had Atlantic Broadband cable hooked up, we paid the first month's service amount and a security deposit to get it started... Since we are always a month's bill ahead, how can you get behind on your bill since they will shut it off IMMEDIATELY if the payment isn't made within a few days of the due date. We decided that it was too expensive and they don't pro-rate if your service is interrupted (which it is frequently and has been out for days at a time in the past)... We returned the equipment as required but they still sent a bill! They even tried to claim that we didn't return the 1 box that we had. I was already ahead with the first month's payment made before service was hooked up and what happened to my deposit??? They have sent me to collections over a bill I DO NOT OWE!! They were asked IN WRITING to send us a statement of all the transactions made in 2 years and they would not do it!

Atlantic Broadband are thieves... I have automatic payment set up and over the past 5 month my bill has increased between $2-5 per month. When I called for an explanation they said that it was from late fees. When I explained that I have auto pay set up and asked for an explanation of how you get late fee when you have auto pay set up they said they had no explanation and that it must be a problem with my bank. The bank is a National Bank and they manage to get their money at some point during the month but still charge a late fee.

On November 3rd my cable and internet began experiencing brief disruption of outage both on TV and internet (server not found). A number of reasons came to mind as to why the disruption, because after that brief period everything was back on. However the following 12 days it became more severe with a barrage of phone calls to Atlantic Broadband.. and several minor inspections by techs to the cable box, splitter and a personal visit to the local office (to exchange box and cable connections). The problem continued. Until one defining day November 15th.. the cherry picker technician (Laz) went to the root of the issue... the outside pole connections!

I come from another state and stay in Florida for the winter months. Why can't we get the NHL station? Besides paying a lot of money for cable, I have to invest in NHL ONLINE for an additional fee and some games are blacked out when they are on the NHL TV station. I called and they said I could watch soccer games. Yes, there are many but I want to see hockey games not soccer games. Comcast gives you this station and I wish I could get Comcast because they have better deals but my building uses Atlantic Broadband. I think we should be able to choose the carrier we want.

I called Atlantic Broadband last week because my internet keeps having intermittent service in the evenings, when I have online class. Was told by the representative that they showed everything was fine on their side, so there was nothing they could do. Beyond being proactive, trying to troubleshoot or attempt to gather information, etc., what really bothered me was the dismissive and frankly rude attitude of the representative. I had been expecting that they would want to run some tests on my modem, or in some way want to resolve my issue. I felt that they truly could have cared less, and when I pressed they said they could send somebody to my house for a fee (which was fine by me, I just want the issue resolved). I was just puzzled as to why the representative was so hostile and dismissive. Maybe I got them on a bad day, but I don't feel like I should have to get lucky to get appropriate customer service. I am now looking at other options for high speed internet.

This company is just happy to have a monopoly. They don't care about their customers and charge through the nose. All they care about is their profit. Called customer service to see about our plan and why it got so expensive. They told me because the package I have, went up 40 dollars after one year and if I want to keep that package that is what it costs. So I went through whole thing of what I watch, who I call, what I download and it would really just come to same amount of money anyhow. So it is take it or leave it. Then they do not update their website with the accurate bill amount owed so I ended paying a bill twice. I tried to watch Homeland and I got an error message EC225 which means you have not paid your bill.

My cable bill was due I think, Sept 27th or the 28th. I wake up today Oct 6th and my service was disconnected!! Really? Without a shut off notice and only like 5 days late. Once I pay my bill, I'm seriously thinking about switching. Atlantic Broadband doesn't seem too sympathetic with their customers at all. It's all about them making that dollar and have no compassion for their customers! I have had service with them in the past, then went with Dish Network. But then here recently about a year ago, I switched back to Atlantic Broadband, paid my bill faithfully, and all because I'm a few days late they treat me badly!!

I called to request new service of cable and internet. They took over 10 minutes to answer. I went through their process to get new service and had an appointment for installation for the next day. No one showed up and I ended up losing half of my day of work unnecessarily. I called them to follow up and find out what had happened and after waiting for over 15 minutes they finally answered and put me on hold for over 10 more minutes. I was completely frustrated with their terrible customer service and hung up. I now face the dilemma of needing the services, but having to get it through them only as per city regulations. Where did our freedom to choose go?!

The only reason I didn't give them only a single star is that they did end up giving me a "free" month. And, because telling of the installation has provided us with a very, very amusing story. The Panasonic 55" Viera TV and the 36" Vizio TV were both in place and ready to go for the installer in the April of 2011. The installer arrived at 8:30 in the morning. His objective was to install 2 cable boxes and instruct us on the system, remote, etc., etc. The installer was a pleasant young man. We could tell that he was financially challenged because the belt on his jeans was not working and when he was bending over we could see much more of his rear end than we really wanted to see. My wife finally decided she was going to go shopping rather than see any more of the display.

At first ABB was the best internet and TV provider. Hell they are the only one on the north side of the bridge of Chesapeake City but what they are claiming my internet stream rate is, is false. My internet is nowhere as fast as the package I pay for. I know it is not my computer like they claim. I build computers all the time as well as live tech support.. Now more recently, the cable cuts out often in the middle of shows nonetheless. I am irate about these issues, cable coming and going. Internet does the same and when you call you get some foreign guy who you can't understand and they don't understand you. All I ever make out is, "We're sorry," yada, yada, yada.

After upgrading to the "GET IT ALL" Premium package, we purchased a Ceton InfiniTV 4 to replace ABB's cable boxes. We went to ABB, picked up the CableCard & BAM! Install complete. Contacted ABB to let them know we now own our equipment & are entitled to the discount rate for which the FCC regulations states in the CableCard Know your rights. This rule states we are entitled to a discount for each cable box included in the package deal with your cable company in the amount of the current rental rate regardless if included in package. ABB's response was it is included in the package & would not receive a discount, but could set us up as "A la carte" instead. This was unacceptable since we were in a package deal. So off to call the FCC.

Atlantic Broadband has turned into a third world telecommunications company. During the last 3 weeks alone, we have had total disruption in our area and when trying to talk to a customer service representative, their phone did not work. That says it all.

At first, this was the best. Great internet, and TV. (Mind you I don't use the TV, only my roommate.) Nevertheless, it was good. That is until about a couple weeks ago. It goes down for the longest of times, isn't reliable when I want to use it, and overall, is horrible now. I've tried contacting them, but they just give me the same runaround they give everyone. No one has tried to help. If this wasn't the only thing available in my area, I would've changed a long time ago. My recommendation, do NOT get unless you absolutely have to.

Unfortunately, service connections are not the best. Signals are out frequently. QUALITY Channels: only one word - "Mediocrity". They are sitting and doing nothing to improve channels or provide clients with better programming. You are asking yourself, well, if you have so many complaints, why do you not change from Atlantic? The answer is that some buildings do not let people have dishes or make holds, and in Miami Beach, that is very common. They have a MONOPOLY in the area. I hope we, the residents, have more choices!!!!!!

I got an e-mail stating my bill was ready to view. I was unable to access the bill at all from that e-mail or from using the .com address it said to use.

I would like to suggest that you consider adding Create TV to your list of stations. Why not take one of the stations off and put Create TV on? There are many more educational programs on Create TV compared to some of the stations that have the dumbest programs.

I had Atlantic Broadband a few months ago. I thought the service was going to be really good. I got the whole package, except for the phone. They told me on the phone that I had to pay all this money upfront before they would even come and install. I really was not thinking at that time because I know of a few places that like to get their money upfront, so I went ahead and paid the money. It took them forever to come to my house and install it. Once they decided to show up, not a day later, my cable cord would not work so there I was left without internet. That made me mad because my fiance at the time was taking college classes online.

My daughter is a student at Allegany College of Maryland. Atlantic Broadband has a monopoly on the housing at Willowbrook Woods for students. These units are 4 bedroom apartments. There are 5 buildings, three floors each, so it’s a lot of students. My daughter and her roommates agreed prior to installation that they would get a TV in the common living room area and a wireless router for internet and then divide the cost by 4. The cost was over $100 per month for this service. Imagine their surprise when the technician arrived at installation and said that he was not allowed to hook up in a common area unless 3 or the 4 people got it individually in their rooms. More or less, if you pay $300 a month, then I can hook up in the living room.

I returned my cable boxes and they still send me a bill, saying it wasn't received. I know it was because I dropped it off myself.

My Internet is running so slow, I can't type fast. Travis Operator # ** was so good to me that I can't even tell you. I hate automated systems and Travis walked me through what I needed to do so I can type faster, and I asked him to transfer me to a supervisor that I could complement him on and I got a voicemail! I was upset so I hung up. Then, I called back and talked to a lady who would not help me out, and then I hung up again. I called back and talked to Al who was so good to me as Travis was. He left a message on all the supervisors' voicemails, so one of them will call me tomorrow.

My area just got service. I signed up, got the call for the installation date and she said I had to pay before they install. I said, "Okay, do they take checks?" She said yes and I told her that I wasn't sure if I was going to get the TV cable or not, but I did want phone and internet, and if I changed my mind I would call back. I didn't change mind and took the day off and waited - no one showed up. I called and she told me she cancelled because I never paid ahead. Well, I have never paid for installation until they came to my house for anything like this before, so she did not explain that to me on the first phone call. She took my money and we set up another date and in the meantime, I have canceled my other internet and TV provider and had to go without 3 more days.

We signed up for Atlantic Broadband internet because it is supposed to be so good and such a good price. Well, they did not tell us that the hook up would not be wireless and that would require additional equipment and charges. I also called and complained about the service - seemed slow and it was "choppy" (sometimes cutting out). They blamed it on the wireless router. The router is brand new. When I called and complained that I was dissatisfied with the hookup and what was transcribed and the internet service itself, the rep promised me a month credit. When I called them again because I had not received a bill, I was advised there was no credit nor were there notes on the account. I talked to a supervisor who told me they would not credit my account for such a complaint and they would not honor what I was told on the phone.

For at least 6 months now my telephone service has been going on and off. Every time I call they say it is my fault in some way, but they reset the system and magically my phone service is restored. They never offer to credit my account with any money. Two weeks ago, I agreed for a service tech to come out and look at my wires. He was supposed to call 30 minutes before he came out. I never received a call, so I do not know whether he ever showed up. I would assume not because my phone service still continues to go off and on. In the past 4 days, it has been off for at least a couple of hours each day. Today, 7/31, is the icing on the cake. It is now 7:30 and my phone has been out since 4:00 (that I know) and I have been trying to call the service and cannot get through. I have made 8 phone calls and have been on hold for 10 minutes before I hang up. I never get to talk to a person and just get the recordings. I am really disgusted with the service!

Rates Raised - Why are your rates constantly rising without prior notification to customers and why would mine go up $10 in one month?

For the past week our cable goes down and up. I want—no, I demand part of charge, which is very high, to be taken off the bill. I pay for service not on and off service. And in all events, I will have my lawyer contact you, not reverse.

I work all week, and all I want to do, is come home and watch one program. Why can't you all get it right. I hate this cable company, and I am thinking of getting DirecTV.

For the past 3 to 4 weeks I have been getting 1 to 7 channels with same exact program or movie at same exact time. Plus, for months and months the same movies on all free on demand. So, are only the pay programs different?

I had shoddy television service for the better part of two years, and they never seemed interested in fixing the issue (partially because most apartment complexes in the area don't offer any other choice for TV/Internet). Last month, I complained again about my television issues and they sent out a technician who diagnosed it as a building-wide issue on their end. He said he would make a note of the issue and arrange for a technician to fix it for the entire building. After coming back from out of town, I arranged to have the issue fixed. Instead, they sent three technicians (very friendly ones) who again diagnosed it as a building-wide error on their end, not mine. They said they would have a repair technician come in on Monday and when I told them I couldn't be home because of work, they told me I would not need to be. Monday was a holiday, so I got a call while at work with a customer service rep asking me why I wasn't home to let the technician in (who had never even called). I explained what I have been told and she said she would let the technician know and take a note of it in my file. When I called that evening to follow up, I found out that not only were none of the aforementioned notes taken in my account, but they were trying to charge me for not being present for my appointment.

Two channels were taken off/no change in billing. They advertise "On Demand" daily on almost every channel, but it is not available in the Uniontown area. Their internet/modem is outdated, wireless connection performance is so inadequate- it's worthless. I spent a lot of money on a wireless connection and it's performance is so slow I cannot use it.

DSL service was disconnected due to error on the part of AT&T. My fiancee has never been late on paying our bill! When we called to research what the error was on 8/22/09 at 1 am, we were initially told that our service was mistakenly disconnected, due to inactivity on the phone line and email account that was associated with the account. We never use the phone or the email associated with the account.

On April 8, 2009, I purchased a notebook computer since I needed internet services. So I was told to put down $150 deposit, I did. I took the notebook home and was not satisfied. I took it back the exact same day. I was refunded for the notebook, but did not receive the deposit back. I was told I would receive the deposit back in 60 days. I was told I would receive a bill in the mail with a zero balance, I did. Now when I called AT&T, there seems to be a problem with them recognizing my number. It's under another name. In the Wireless Service Agreement, it states AT&T will refund any activation fee if I terminate within 3 days of activation.

I spoke to Reginald ** regarding getting my internet service reactivated. He claimed it was on during our conversation, but he offered to upgrade me to the new "6.0" service. I explained to him in detail that I did not want the upgrade, and that Comcast was offering the same thing for $20 per month, where his offer was for $47. He then became rude and stated it was fine if I wanted to switch. I asked for a manager. He transferred me to someone's line. I left a message but no call back. Later that day, I learned that my service was not reactivated and that Mr. ** "slammed" my service with the more expensive upgrade. The representative, Ms. **, went through the records and confirmed it was his doing. He should not be trusted with personal information or account records. If he will steal a sale, he will steal a credit card or identity if given the chance, as most criminals start small. The next day, after making the complaint to his department, my account was completely closed down?

I've had many of the same issues that other people seemed to have. I've called 4 times in the last 2 weeks to move my service. Then each time afterward, they've told me that it would work on a certain day (before 8PM). But each time it hasn't worked. So I spent almost 2 hours on the phone yesterday. I have had no internet for the last 2 weeks. Each time the rep has told me that something needs to be fixed and that they'll file an urgent request, but that's the best they can do. This is absolutely obnoxious. I'm considering moving to Verizon if they can give me faster and better service.

On June 19, 2008, I called to inquire about getting cable, phone and internet service. As I was asking questions, the lady asked for my debit card number and said it would be a $50 deposit. I said okay. Then 5 minutes later, she asked for another $199x2 satellite dishes. I said no, I didn't want the service. I asked if she could cancel the charge to the card and she said okay. Five days later, on June 23, 2008, my account was charged $50. I discovered this 2 weeks later when I was going through my bank statement which terminates on the 25th of each month.

AT&T could not provide DSL services they originally contracted for, therefore I had to return the equipment they sent me (modem and router). I returned the equipment via the postage paid label included and they confirmed receipt on 8/23/2008. I was charged $115.09 on my first bill for this equipment and they still have not credited my account and have forced me to pay $109.44 past due otherwise they will shut off my services. I was on the phone 3 hours and transferred to 9 different people over two days trying to resolve this and everyone agrees it's too bad but there's nothing they can do to the account until the investigation of the charges is complete. In the meantime, they continue to threaten to turn off my services so I had no choice but to finally pay the amount and hope eventually, someday, they will come through with the credit. This is insane.

I had a bill due. Called and asked for an extention until I got paid. They would not allow it. I called the public service commission to assist to work out a payment plan. They lady at the commission took the information on how I wished to pay. She told me they had ten days to respond and that they could not cut me off until it was settled. I waited for a response from them. I finally got the response and called her to find out what I was supposed to do. She told me to contact the cable company again and if I couldnt resolve it to call her back.

Cancelled cable service and returned boxes in 2005, now in 2008 I am being told that the boxes were never returned and am being charged $536. As well as negative reporting to credit agencies. Been trying to get the issue resolved since August 14th and am being ignored by supervisors within the company.

h