USAA Car Insurance Reviews

It is a great value. Trustworthy company. They have been so great to work with when I've needed them. I'm so satisfied that I never shop around looking for better rates or services. I am confident in the care that I receive.

Very helpful, every time I call for any reason they are ready to help me. They ask what I need and they send it right away. One time when I had an accident a hit and run to be exact the company sent a tow truck and towed it to a mechanic and fixed it within a week. Still had to pay the deductible, but they got my car fixed really fast.

USAA offers competitive rates and great to work with. I was involved in a collision last year with a car I had just purchased brand new less than a month before. My bumper had to be replaced due to the damage and I was able to drop my car off at the dealership immediately after and was given a rental car until it was fixed. The other person involved who hit my cars insurance company was horrible. It was nearly impossible to reach them and months later they would randomly call me and when I would return their call, no one seemed to know why I was called. So thankful for USAA and the customer service they provide.

USAA is a long established insurance company for auto and homeowners insurance. Their rates are very competitive. Luckily, I have not had an accident and have never made a claim, but I do have confidence they would do what's right.

USAA is highly qualified in the industry of auto insurance. We have never had any trouble with the company in the 14 years we have used them. They are prompt and quick to handle your issue with your car, truck, suv and etc.

USAA has the best customer service and very competitive rates. They are very easy to talk to and get a quote from, and they don't have high pressure sales tactics. If you ever have a question about your policy or need to make a claim, you will speak directly with a human and you will not spend hours on hold. All the representatives are friendly and efficient. Our policy is $20 more every six months than a competitor, but USAA's attention to their customers makes it well worth a little extra cash.

I started using USAA ten years ago when I got married. I love the benefits such as roadside assistance and have used them. The online auto claim service is simple to use. Anyone I've spoken to on the phone is helpful and professional and quick to return calls. We've needed insurance rentals a couple times and those have also been easy. They have banking options as well and while the employees do try to sell, they are not pushy.

I have been a member of USAA for 25 years and in the last several years, I have noticed that the level of customer service has plummeted immensely. I do not receive any notifications. Also, when I need anything, I have to go through a huge hassle just to get an answer. I hate this company and they sure like to play the "We help veterans and their families" card but they do not.

USAA provides great insurance for a great price. We have had auto insurance from them for seven months now. It was easy to set up and we were able to do most of it online. Customer service with USAA is always wonderful. I would definitely recommend USAA Auto Insurance to anyone that is in need of a great, reliable, and trustworthy company. While comparing prices and benefits of all the different insurance we decided that USAA was the one for us. I don't regret that decision at all!

USAA has been a great company to have for our insurance. Their customer service is excellent. In the event you do have an accident they are so nice and helpful to get you taken care of. I wouldn't go anywhere else for my insurance.

USAA is a top notch auto insurance company. Anytime I have had a problem, the company works swiftly and professionally. During hurricane Ivan my car was destroyed and USAA was there to help us.

Our insurance has always been top of the line and easy to contact when needed. The coverage is wonderful and the pricing gives me peace of mind. We always brag about our insurance which is funny, but it's nice to know that you are covered and you don't need to worry about the small things or the big ones! I'd recommend it to anyone that is in need of good car coverage.

Wonderful customer service and well worth the price. I have been with USAA Auto Insurance for over ten years. They do the bundle thing as well if you have more than one thing. You need to cover the bundle and they give you credit for each item you insure. I also carry home owners insurance through them. They provide car, motorcycle, electronics additionally for families. I have heard that they have many computers or other gaming products. They insure jewelry. Your property is insured during a move as well. So in case anything gets broke in transit that is also covered. They provide life insurance as well as children life insurance. From my research USAA is less expensive than Gerber Life Insurance.

USSA Auto Insurance always provides me with amazing customer service and is always there for me when I am in need. From accident assistance to roadside assistance, I couldn't be happier. USAA also provides me with the lowest rate out of all the numerous other companies I requested quotes from. USAA can't be beat.

USAA provides excellent customer service to insurance customers, testing them fairly and with respect. We've moved several times and every time they help with sorting out all our insurance products for new states, jobs etc. Their rates are great as well.

Great rates, great customer service, reliable company. I have been a customer since 1999. I will continue to be a customer of USAA. They are timely in responding and resolving insurance claims.

Service is always first rate. Phone calls are answered right away with a cheery voice. Questions are answered completely. They are always looking for ways to help you. Their rates are very reasonable. They are only open to service people, ex-service people, and their families.

They are very attentive. They make sure that they pick the best of the best auto repair shops to make repairs on your vehicle. They have great customer service. The customer is always right.

We love USAA Insurance. My husband and I have used them for a few years now and had several of our vehicles covered and we have never had a problem with them. They are always friendly and helpful if we need to contact them for help too. I would definitely recommend this company to anyone.

To be honest, we haven't needed to take advantage of USAA. Not because we don't need them but mostly since neither of us have been in an auto accident. If something changes in our payments, they're more than happy to help. They don't make us feel ridiculous or try to overcharge us. Customer service is key when dealing with this type of necessity. We need someone who we can trust, who will listen to our needs and someone we can rely on when something does occur. I would definitely recommend USAA to anyone who is eligible to join.

USAA has made switch cars and having them registered easy. I haven't had a problem with my rate increasing or decreasing without being called and a letter being sent to me that details what was going on. Every time I call if I need to get information on something else I am never on waiting hold for more than 2 minutes and I get the answers I need with more information on other programs that can help me out as well.

My husband and I have had USAA Auto Insurance for over 40 years. In all those years, we have been very pleased with the coverage, cost, and customer service. We've never considered switching our insurance away from USAA.

I believe the prices are too high and they could have better customer service. I am listed on the policy but because I am not the main one, it is very difficult when I need help. I would switch but I have my insurance under family.

My Proof of Insurance expired in July 2015. No one contacted me or send new updated forms. They don't have any problem in deducting my payment from my checking account each month but can't follow through with new POI. Have been trying to get online for cards and it is a terrible experience. I wish I had my old insurance company back where I could talk to a representative and get something done.

I had a claim for extensive hail damage last year (2014) and was satisfied with USAA's response and claim handling. I continue to be a customer of this insurance company and as far as I can see, I probably won't be changing insurance companies in the near future. However, one can never tell for sure if the future will be as we foresee it.

USAA gives great customer service and not only that I really feel like they care about our service members and families! Every time my husband or I call with an issue they go above and beyond to take care of our needs. They have great rates compared to other companies.

Every time I call or have a question about coverage they provide fast accurate answers. Never had a long wait and with the only claim I have had they took care of everything. We move all the time and I have never had an issue with moving coverages from state to state. Best company of any kind I work with.

We have been with USAA for Auto Insurance for over 40 years. We are extremely satisfied with everything about USAA. The rates are the best, customer service is outstanding. We have never had a problem with them.

I had to be responsible for a collision caused by some guy in a hurry. I pulled up to the stop sign, gave my signal and this guy drove beside me and the curb, starting his own turn lane. I looked toward one direction and then both of us went to turn. They kept stating Idaho statute which was meant for a single car turning and being close to the curb. That did not apply to a car already there and signaling to turn. Their logic does not apply to what happened. I felt they were treating like an idiot. I don't like being responsible for someone else's blunder. I felt USAA was completely out of line and I'm sorry I put my trust in them. I have had insurance with other companies but never felt as betrayed as I do with USAA. They let someone off the hook because he didn't want to wait his turn like everyone else.

It has always been the cheapest and most reliable option for.my family and I. We have had no issues with filing claims. We always speak to a live person immediately. I never had a claim denied and they have never raised our rates.

I have had USAA insurance since 2005. The customer service is superb and they make it very easy to make changes to your insurance and get quotes for changes. They have several tools for use online as well as a mobile app that is very user friendly. I've only had to make two claims but both were taken care of quickly.

My daughter was in an accident spring 2015. Their client was at fault. They harassed me, my daughter, and wife. They threaten to drop claim if we did not accept settlement which was wholesale price on car which was totaled. They refuse to pay retail and will not answer registered letter sent to them. They are a terrible company to work with. I guess next step is to get Ohio's State Attorneys Office involved.

My husband is military so we used USAA cause easier for us in military but not great insurance. Will switch to Farmers instead of USAA which was useless for what we needed. Easy to get and cheap but useless when needed.

I have been with USAA for about 7 years. They have great service and very knowledgeable representatives. Anytime I called my questions were answered to my satisfaction and the wait time was very reasonable. Their rates for all insurance purposes are also good. I compared them to other insurance companies and did not find any that can beat their rates.

Their rates are exceptional. Their customer service is exceptional.

Easy and convenient to use. USAA has helped my husband and myself with both of our cars and anything we may need. The prices are reasonable and the people we speak to are respectful to us, and help resolve any issues that may occur.

USAA has given me good rates and makes changes easy by using their online systems. I have never had to file a claim though, so I do not know the process of that. The representatives that I have spoken to have always been pleasant and friendly.

USAA has great coverage, great service, and an affordable price. What else is there to say? Everyone should use USAA.

Good claims when I have used on auto and have reasonable rates. Easy to deal with. USAA has an excellent reputation and established company with many assets. A company with many products and broad coverage like the subscriber's account where any profits are shared with customers.

I have had USAA for many years now. I am certainly a happy customer. First I am very glad that when I moved everything changed smoothly with them, and second they certainly have the best rates around there compared to other insurance companies.

Never had a issue. They respond within a timely manner and I can do everything online instead of being on hold on the phone. They also have a really good rates that bet everyone around.

I think it's good to participate in the car insurance to collect the price of the car in the event of an accident. Once you're on the road to travel and hit my truck, swerved my car and ran over and completely destroyed, but the insurance company paid me for the car. It was very good.

One of the best companies I've ever dealt with. The customer service is fantastic. Their rates are honest and highly competitive. They explain everything in detail and give you numerous options when choosing your policy. They recommend what is best, even if it isn't the lowest rate. I would recommend them to anyone and do not plan on switching auto insurance anytime soon. They even tell you other benefits you can have with them that are unrelated to auto insurance.

USAA Auto Insurance Fraud proudly serving its Military Veterans. I have a 1967 VW bug that I have owned for a very long time and really love. Everywhere I drive people stop and admire the little car. I love her so much that I pay for USAA full auto comprehensive to make sure my baby is protected. I never want to lose her.

I have been with USAA for more than 10 years now and do not plan to switch anytime soon. I have had no problems at all and if I have questions they get answered quickly. I am proud to say that I have an insurance that I can trust and rely on.

USAA gives great rates and usually settles claims in the member's favor. After more than 30 years as a member I have found their service great. I find their investment service has done great work for me.

USAA allows me to have great coverage at an affordable price! I changed from another provider to USAA when I got married. It was simple and quick. I was able to get the same coverage I had prior but at a lesser price. Within minutes I had my insurance card via email and was all set to go! I would recommend this company for auto insurance if given the opportunity!

As a retired army officer, I have been a USAA policyholder for many years. The company has always served me very favorably and invests $300 to $400 per year for me in an account that will be there for me if I ever choose to leave. It also shares profits and sends me about $100 every year. I don't know of other companies that do all this as well as being a superb insurance company that has served me in every way.

We have had USAA for 7 years now and have found it to be the best price for the coverage. The customer service is always friendly and prompt with a response. The glass policy is outsourced to a third party claims which is not friendly or helpful but we have never had issues with USAA itself and have switched our homeowners insurance to them as well.

I was rear-ended by one of USAA's insured. I reported the accident and received an estimate within 24 hours of the accident. I received a phone call from USAA's repair center setting an appointment for the repair of my vehicle – 2 weeks out. I made a call to USAA to arrange my rental car and was given a confirmation number and was told that someone from Enterprise Rent a Car would contact me. No one did. I called USAA to ask about it and was told that "that was a mistake, they have not accepted liability". Their insured was clearly at fault and is lying through his teeth and they are buying it. NEVER NEVER NEVER DEAL WITH THESE PEOPLE. I have never dealt.

It's very easy to have insurance with someone that you already bank with. The convenience of that leaves me feeling at ease knowing that one app or website can help me with a variety of my needs. The benefits from USAA also show that they care about military members, veterans and their dependents.

I love USAA. They have always taken great care of us! In good times and bad, this is for sure the company you want watching your back. Whether for insurance, banking, investing or some other purpose, this company knows what it means to serve and will not rest until you are taken care of. In an emergency they are swift and effective.

The experience was perfect. I had no problem. They are very good people and very good company. In fact they are one of the best insurance companies at this time. And I am willing to recommend them 100%.

This company is A1 when it comes to customer service. I have never had any issues with them. My quote was the cheapest I could find anywhere. I have never had to use their customer service via phone, so I cannot speak on that. However when calling to compare quotes they were super helpful and did not pressure me into getting their insurance.

Although my husband contacted USAA, I believe USAA is the BEST auto insurer. Especially after having Allstate for years and feeling as though they only care about their profit margin. I would NEVER recommend Allstate, but would suggest people consider USAA. They care about their veterans!

My insurance company is great!! Their prices are good and coverage is GREAT! They will fight for you if you are in an accident and are a 100 percent honest company! By using them you qualify for many discounts at numerous stores and hotels all through the United States. I would strongly recommend this company to anyone!

Service and price. I've shopped... few less expensive... but lower quality. Claims are quick and painless and non-punitive (i.e., premium doesn't rise). Helpful and complete answers to questions. Bills are complete, understandable and accurate. Payment schedules are fair and reasonable.

Not bad pricing. The is very reasonable. I never had any issues or complaints about this company or its staff and overall I am satisfied that I chose this company for all my insurance needs.

USAA has always been helpful and polite. They have great rates and amazing customer service. I've been with them now for almost a decade and have never experienced any issues. I'd definitely recommend them to a friend. Most of my family already do business with them.

I love using USAA! They not only have the best prices, but also the best services. I always get the help I need when I call, and it is always from kind, helpful people who I can understand. Once I called to submit a claim, and the lady completely understood it was nerve wracking and my first time doing that, so she walked me through the process, never making me feel dumb, and ended with "I hope you have a better day." It was such a relief to be helped instead of having to fight insurance after already being traumatized from being involved in a wreck. I would definitely recommend using USAA.

They have been beyond helpful, no matter what I was going through whether it be filing a claim or asking simple questions. The level of customer service is higher than at any other insurance company I've done business with!

Because my husband is in the military they offer a lot of discounts. I love it. We get a discount from having more than one vehicle and we also have a savings account with them that we can transfer money in and out of easy. When we added my car it took 10 minutes on the phone and everything was done.

USAA has always been there for my family. Any time a claim has been needed or even when my children were in car seats. I know when my daughter starts driving, USAA will be great for her too.

I had USAA for my auto insurance. The only reason why I don't have them now is because I don't own or lease another car yet. I love USAA. I now have a checking account with them and I'm so thankful for USAA allowing me to bank with them. When I had car insurance with them, I never had a problem. They gave me a dividend every year. I thought that was awesome! I had never heard of any insurance company doing that before on a regular basis. I really can't say enough good things about USAA. I recommend anyone to try USAA and see if they don't feel the same as I do.

I have not had any claims so therefore I have nothing to describe to you. Lucky for me, I have never had an issue pertaining to my vehicle. Sorry I cannot be more helpful for others to read any experience I may have had or not had with my insurance company.

This insurance company helps military families with roadside assistance, free storing of cars during deployment, has easy-to-use online service, has an app to manage and pay your bill, friendly customer service, helpful claims staff, gives warranties on parts fixed by an auto repair service, offers other insurance products (I haven't used these services yet) and gives a good deal on your premium.

I've been very pleased with USAA. They give me the lowest insurance rate possible and find small ways to lower my premium, such as good grades, graduated from college, no accidents, etc.

I love USAA. Never had any problems with them. When I got into my first accident, they were quick to contact me and everything was taken care of quickly. I think I get a good deal with them too.

This is a great company with great service and great rates. I've been a customer for years and plan to be for many, many more. This is by far the best insurance company I've ever had to deal with.

Whenever I need them they are there. It is easy to work with them. We have home insurance and a jewelry policy also. We have used the automobile insurance this year and they made it very easy to use and included a rental car.

Very low payments and great coverage, and their road assistance program is the best in the market. My old insurance increased the premiums on my last renewal with them, for no reason. I was devastated and started shopping around for insurance. Then I saw an ad on TV from USAA. Being a veteran myself, decided to call the 800 number. To my surprise the quote process was seamless and quick and I couldn't believe it when I was given a quote for $100 less on monthly payments. I recommend USAA for car insurance products anytime.

I have been very happy with USAA. Only needed them once after an accident, and the claim adjuster was prompt, thorough, and acted with my best interest. Would definitely recommend.

Have had several claims with the company. They have always handled them fairly promptly minus one occasion. But overall they seem to be a fairly good company. Their customer reps are always very nice and answer questions to the best of their ability.

Prompt and attentive to customer's needs, USAA is responsive to any and all concerns. Whether you are looking to lower your rates, take care of an accident or borrow financially, this company is the best at what they do. I highly recommend USAA.

We have multiple cars insured with USAA and have been insured with them for over 15 years. USAA is priced well and has good coverage for their customers. They do not fight us when we have issues, nor do they shirk coverage or obligations. I do wish they had agents available more often and did not have an automated telephone system that is difficult and frustrating to use.

USAA has been very good, answering questions, processing claims and just being very responsive. I would highly recommend them to anyone looking for an excellent auto insurance. Not sure what else I can say, to encourage people to join the insurance company. Rate them 5 stars.

USAA has been my auto insurance company since 1973 and my homeowners insurance company since 1985. I wouldn't consider any other company. Always responsive, best pricing for the coverage, outstanding service. There is none better.

51 years of excellent service at lowest cost. Never a claims hassle. Have homeowners with USAA also. Same as auto service - excellent at lowest cost. If you have/had any military service of any length, USAA is for you and your family.

I was in an auto accident in 2012. A driver ran a stop sign and run into me. She had only the minimum which in this state is $25,000. I was hurt and needed an operation. After the operation I could no longer drive for a living. I have the under insured motorist on my policy. USAA paid out the full amount of coverage $100,000!

They have been a good company to work with. We had a couple different claims with them and they took care of all our needs. I would recommend them to anyone. For fast friendly service choose USAA.

They have been wonderful to me. I was involved in an auto accident that was not my fault. She had minimum allowable insurance. My neck was broken. I have a large policy with USAA and they paid for my surgery and compensation. Highly recommend.

Great customer service every time I call. They are quick to answer any questions or concerns I may have. It was easy to add my new husband on to my auto policy. It was easy to switch.

USAA is truly the best insurance company I have ever had! USAA knows what it means to serve. I have had USAA Automobile and Renter's Insurance over 4 Years. They (USAA) also offers Banking and Investment Services.

100 Been with USAA since Feb. 1963. Wouldn't go with anyone else. My children also use USAA. Is it 100 or 180 make up your mind. Love it when you can't get your facts straight. Sorry you probably won't be able to use this, but check your work.

Outstanding! The cheapest price I've found. Its coverage exceeds all other at the price. The customer service is friendly, informed and very helpful. Plus of course I feel I am supporting them as they continue to support the military, veterans, and their families.

They are a good company. I have never had any issues with them. Their fees are decent. I like that I can also use them for other types of financial products than just auto insurance. I'm not sure if we get a bundled discount for this or not but if we do not this is one thing that they could be better at. Other than that they do a good job. They also have good customer service and are very respectful.

I have been a customer of USAA for over 15 years and I have never had any problem with them. They always provide great customer service. I've only had a couple of claims with them and everything was also resolved to my satisfaction. They always kept me updated on the whole process and always provided results to my satisfaction. Even though my premium is a bit high, probably due to the fact that I have two daughters on my policy who are in their twenties, I would recommend them.

Has the best customer service I've ever experienced. It also gives us a refund check each year, making it by and far the cheapest insurance with the best coverage. Questions are answered quickly and their app for your phone is simple and easy to use when you are not at a computer, but need to look up your insurance information. In addition, the app allows you to document any accidents by a simple download process that saves a ton of time.

After 32 years of filing only 3 claims, last one was over 10 years ago, excellent credit, I was quickly made aware of the reality of USAA and its objective to be very very disappointing. After buying my new house, I was confident that USAA would be competitive with my rate. USAA was $1800 a year higher and when I added both of my vehicles they were $2200 a year higher than a competitor. When I asked USAA for an explanation they could only say we are competitive with other companies however we are not the cheapest. When I told them I don't mind paying more such as $200-$300 a year not over $2000 the only thing they could say is, there is no way it that much higher, we probably made a mistake. However, after talking with 3 senior officials USAA made no changes to the quote. I found out later that because I had been such a long term customer they actually had raised my rates over the years under the mindset that I would not leave their services.

I have used USAA for 6 years and I am very happy with my experience. They take good care of me and my family and are always reliable and friendly. Their service is awesome and quick! When I call a customer representative at one of the many call centers they are prompt and are always looking for different ways to make my life easier and give me a variety of different resources.

Always very helpful when we call. Their customer service is second to none. They have taken care of a claim we have had to make very quickly and efficiently. I would highly recommend this insurance company to anyone.

Always friendly and informative, workers are always willing to go above and beyond. Talking to an agent over the phone is like being in their office talking to them face to face. Almost everything can be done online through their mobile app again making it easy to do anything from pay bills to filing a claim. And of course you can't beat their rates.

Very good. Been with them for over 20 years. They always pay any claim on time, I have never had any problem with them. I would highly recommend them as they are the best and they never "overcharge" me. They do not cheat.

I have never had any problem with them. I have had one claim, that was resolved, but not completely to my satisfaction, as it involved my oldest car that is more than 10 years old, and I was offered only $2000. So I just kept the car and my husband fixed it himself, so it was drivable again. I and my husband are getting deductions for safe driving, no recent tickets and multiple cars insured.

I've never had any problems with them except when I had to make a glass claim the day after I made a policy for my new car. They called back when they were able to get all the information and quickly solved my account problem and processed my claim quickly. Always helpful when I need to make a claim and always pleasant to talk to on the phone. Discounts are helpful and save me a lot of money.

They are friendly and responsive on the phone. We had someone hit our car and the claim was handled quickly and smoothly. This is a good company and a good service to veterans and their families.

Good service on all claims and low prices. Eros are there when you need them and everything is handled smoothly and with little paperwork as possible. They have the best coverage and can make paperwork insurance cards and as easy as pie. I have my whole family with USAA and have care house and personal insurance with USAA because they are the best at everything.

We have moved several times and had to make a claim. Each time we called, we always get someone knowledgeable and helpful. They make it easy to update information. With the claim we’ve made, they were done in a timely manner and without any hassle. They made sure we understood what they told us. Their prices have been very comparable if not cheaper for us.

USAA is always available when we need them! They have accident forgiveness and are able to give us a discount because we bundle a lot of insurance with them. I would highly recommend using USAA to any other military family.

I have had no problems, and if I had questions about my policy, someone was always there. Lucky for me, I have never had to use my insurance, but I have heard other's stories. They are always available and their staff are very respectful and knowledgeable.

USAA client drove into my parked service truck and totaled it. After 2 weeks of providing them with what THEY ask for...today I get called a liar, a big bully businessman, and that they just cannot get proof of the situation. We sent pictures, affidavits, documents that took 2 hours to prepare that THEY WANTED. But now they say as a service company, we should be able to use the items that are ruined. (The last attendant even said, "we don't see whats wrong with those air filters...you could use those.") Really? There's refrigerant oil sprayed all over them. Complete and total disrespect and impeccably poor customer service. I wouldn't use USAA if they were the last insurers on earth.

My X borrowed trailer to take daughter's horse to vet. While turning around in drive she brushed tree, tearing off fold down windows. She carries full coverage on her truck. USAA denied claim claiming I needed separate policy on trailer. I used to be a USAA member until I found they were overcharging me by over 50% on both homeowners and auto.

Customer service is great. Always great with claims. We recently had an auto claim which was handled great!!! Many services offered. We also just took out a loan with them and it was also great!!!

I love USAA because they are less expensive than most insurance companies. If I have any questions regarding my benefits they explain it and always answer my questions. They are friendly and knowledgeable about any questions you may have. My experience with this company has been great so far and I plan to stay with them for a while. I believe that everyone who tries them will switch companies or give them a try for the first time. Their quotes are great and reasonable. I have two vehicles on my policy and I pay less than 300$ so I feel that's great having insurance in Louisiana.

The company overall is great. They have excellent customer service and competitive rates. I would definitely recommend them to anyone who is eligible for their coverage. We were lucky enough to be eligible through family, and as soon as I got married, I added my husband to our coverage. We then combined homeowners with auto insurance for an even greater discount!

Very quick when filing claims and very accurate paperwork. Have had for more than 32 years. The rates seem a little high but customer service is excellent. All correspondence has been prompt and agents are very friendly and understanding.

It's reasonable insurance. The price is right and my deductible is fair. USAA is a pretty good insurance company. I don't think I would have another company like USAA. I have two cars and my monthly payments are very affordable.

I have had USAA Insurance for over 30 years. This past year has been a nightmare dealing with them. Recently my car was towed to the mechanic to have an exhaust problem fixed. USAA did NOT have my car towed because it was 5/10ths of a mile more than they allow. During the time that the mechanic had my car, the mechanic wrecked the whole front end of my car. I spent weeks trying to get through to the mechanics to find out about the car's initial problem and what exactly it was. It ended up being related to a previous accident claim (exhaust). All was well until I finally got my car back over a MONTH later. Mechanic's fault not USAA, but I finally had my answer as to why no calls of mine were being returned for weeks.

Have had this company since 1976 with no problems. Have my auto and home insurance with them and have had to file claims on both. Had no problems with either the auto claim or the home claim and recommend them highly.

I fortunately have had very little need for USAA's services over the years, but when I did need it, it was available quickly, reliably, and efficiently. My claims were handled to my complete satisfaction. My rates have remained very reasonable and are actually lower due to an account the company has established in my name and will revert to me when I no longer use them for insurance. I also use USAA as my homeowner's insurance carrier, and for personal umbrella liability policies.

My entire has used Allstate ever since they had the choice of their own. I decided to also join them by allowing them to be my auto insurance company as well. I have never heard anything bad about them.

This insurance company has good prices. A couple years ago I was involved in an automobile accident. The process was pretty straightforward but my adjuster did not put a lot of effort into my claim. Overall I have had pretty good customer service with this company other than that one claim's adjuster who just didn't seem to care.

Agent for the company has never contacted me first (Why is he there?). Secondly, the rear-ending occurred Sept. 18, 2015. Small damage and I really did not want to create and use deceit to gain a little additional compensation ($600.) for damage, as you can see is quite small for auto damage. The problem is that USAA has refused to forward the funds. I have been lied to 6 times by 6 different representatives. The company continues to use the default conversation when I'm talking to them about the "check is in the mail". I cannot understand why a company that has been presented with an opportunity to close a claim with little fraud issues especially in Ohio, would not take advance of this honest situation. I was hit and yet, the company has decided to prolong such a small payment and for what? It doesn't appear USAA has any integrity.

Today is Monday. Back on Friday, last week, I was at work on state property, and my car was parked in a parking lot there. A USAA member hit my driver's door and destroyed my driver's side mirror. He's covered on his wife's policy. They tracked down my license plates to find me, to let me know what had happened. We met up to assess the damage to my car. Their car was apparently fine. They accepted full responsibility and gave me their insurance info, a copy of their proof of insurance. Their car was brand new, and they had just switched from Geico to USAA this month. I really need to tell them they should go back to Geico. I've been with Geico for many years and never had a problem....

Great customer service and experience and would highly recommend to anyone looking for insurance, however it's a select group of people that can get it. Only military and military families can receive this benefit. They have all that you need.

My husband and I both have USAA. They have been fairly easy to use. They help keep us up to date and contact us otherwise. Their online is user friendly. Overall I have nothing negative towards them. We will continue to use them.

They are very inexpensive. This company is very useful and they are able to provide immediate coverage. Although you have to have military affiliation or a family member being affiliated, if you can get into the agency, it's worth being a part of the company. This agency provided a low coverage in comparison to my last insurance provider and they also included things that I typically would have to pay extra for but yet came inclusive with my package.

I was in a car accident in May in a brand new 2015 Camry that I had bought 2 months previous. A lady with no insurance and no drivers license rear-ended us and pushed us into a vehicle in front of us. My husband with stage 4 cancer and 3 year old son were also in the car. USAA refused to total my car after over 16,000 in damage. Now we are still having issues with the car three months later. When I called to tell them we had to take the car back into the shop one of their employees refused to tell me his name or info and also refuse to forward me to his supervisor. After that he placed me on hold for 30 minute and then hung up on me. He called me back shortly after and I told him I was upset I was on hold for 30 minutes. He told me "your clock must be broken because it wasn't that long." My husband and are both military. We wouldn't recommend this company to anyone. They don't take care of military!

They are very responsive. Every time I've had a question they have been patient and prompt with their response. I've filed one claim with them and they are considerate and always there when I needed them.

I have had auto insurance with USAA for 50+ years having 3 claims which were settled quickly. The only problem I recollect was my Toyota pickup which was totaled. The way USAA estimated the value was "For Sale" ads from a newspaper 50 miles from my home. I personally think USAA should have used NADA book to value my truck.

It provides excellent coverage and fast service. If a claim occurs they will payout quickly and without issue up to the limits you have. They have a department that looks for more ways to pay out insurance claims rather than other insurance companies that look for ways to get out of paying claims.

Little expensive. Not always helpful but usually does do what they say, just takes a while. COULD HAVE BEEN MORE HELPFUL (EXCUSE CAPS SORRY). These are the only problems I have with it.

USAA is a great company. I feel like I can really trust them. I had to file a claim with them in the past and it was very quickly resolved. Only downside is that they are not to everybody.

USAA is always on top of their game and customer service is outstanding. One time 2 years ago I locked my keys in the car twice within a week. I have never done that before but it was in a very cold winter storm in Pittsburgh. I started my car and then the doors locked behind me. Both times we joke about it and someone was out within an hour despite horrible road conditions and weather. They always answer questions quickly and I just can't say enough about how they take care of our American men and women who serve.

This is a great insurance company. Always available to answer questions, lowest rates, and easy to use. I would highly recommend this to anyone who is able to get it. The representatives are very helpful!

We love USAA because they have the Best rates around. Also USAA has the most amazing customer service. They are always friendly and helpful. We so grateful this company provides such great service to our nation's heroes and their families.

I have not had much reason to "use" the insurance, knock on wood, however, USAA has always responded to my questions and been helpful to me when needed. Examples of my needing them to come through for me would be when I rented a car and an officer was trying to give me a ticket for not having car rental insurance. My insurance agent came through with the information that my coverage from them covers such things and I did not have any reason or need for buying the rental companies extra insurance. They were also helpful when helping select what type of coverage was needed on my vehicle and I found their opinion trustworthy.

I joined them when I got married and they are fantastic to deal with, Great prices to ensure my family is covered to the fullest. Their long standing tradition towards Veterans and those of active duty is as amazing as the company. I would highly recommend them for your insurance needs in all categories.

USAA is awesome, totally client-focused, and 100% helpful! List of any issues we've had, they have been responsive and totally followed up with us well. They've helped us with auto loans insurance and anything, you name it. They are the best and we will not change from them.

I have always had prompt service with USAA. They offer more than just insurance which helps me keep my business all in one place. Their online security is premium, so I'm never worried. I have been with them for many years, and am beyond loyal. I haven't had another company match the service - pleasant attitude, roadside assistance, rental service, claims adjusting, etc. In over 10 years, I have never felt like I needed to go anywhere else.

Went above and beyond to get my insurance with them. Treated me like a person, not a customer. I had previously had insurance with them when I was married, but not a lot of people were willing to work with me now that I am a single mother. They took a look and found out I could sign up just as myself, and I got a great rate!

USAA is the best, the person that answers the phone is always able to handle whatever problem I have, never transferred around and always get the problem solved. No hassles, no BS - they always treat me with respect and they always seem to take ownership of my problem - they take it personally if they can't help me.

We have always had USAA and our experience has only been superior. From simple issues like windshield cracks to major accidents, their professionalism is always top-notch. I imagine we could try to go with a lower budget option but I'm convinced we can't beat USAA's quality of service!

I have had different reasons for contacting USAA under my auto policy from hail damage to accidents. Every interaction I have had with them has been positive. They handled the problems quickly, gave very good advice and recommended excellent people to correct the problems.

They are always available for questions and if you do call in, they give you advice on non-relevant or other things they feel you should benefit from. I've never felt that it was a job to them but that really wanted to know about the people that they serve. They don't go through formalities but ask what you look for.

USAA has low rates and is very quick to settle claims. I have been with them exclusively since 1987, and have never had a bad experience with either insurance or banking products. They cater to military and ex-military, so the pool of customers tends to be lower risk thereby lowering rates for the insurance you get. We get discounts for multiple cars, as well as having other insurance with them.

I have had USAA auto insurance for the past 20 years. It has been a really great company to work with. Whenever I have moved, I just call them and they transfer my policy to my new state - very easy! Over the years I have had 4 claims on my vehicles - 1 involving a deer, 2 involving icy roads and 1 when someone hit my parked car. The contact with USAA has always been professional and caring. They have always made me feel like a part of a large family- saying I'm their customer just doesn't feel right.

We have never had any issue with our auto insurance. The process to obtain the insurance was easy, the website is easy and the rates we received are much lower than any other rate we could get from other companies. We have no desire to change auto insurance anytime soon.

Overall, the customer service with USAA is great. Their representatives are professional when you communicate with them on calls and the auto rates are great. Other than a few minor issues, USAA is the best option. My only wish is they would have more locations to better serve the needs of the military.

My wife was hit by a teenager carrying USAA insurance. The other driver accepted the fault and I filed liability claim on her insurance. The appraiser decided to total my car as the visible damages were significant. USAA rep called me on Saturday to discuss the settlement. I had a lien holder on my car which they could not reach out as it was a weekend. During the settlement conversation, the rep told me that since we are discussing the settlement today we are obligated to cover the rental car coverage only for 3 business days after that, which ended on following Wednesday. I was told that USAA will try to reach out the lien holder during weekday, which did not happen. Nobody from USAA contacted me for three days.

This company has done so much for us in the past and I am thankful for them. We have moved from state to state, and they have made it an easy move every single time. If I have to deploy, they make sure that our price is lower because I am not at home. They have also sent a card to my wife when she had our youngest daughter and I wasn't home. It really is a great company.

They have great prices. Great response and customer service. They have many products to choose from other than just car insurance. If you get into an accident they are there right away to get your car repaired the best way. They are always available to answer your questions. We use them for both auto and home insurance. We could go somewhere else for a lower rate but, you cannot beat the customer service through USAA.

I have never had a problem with USAA Auto Insurance and the times I've been involved in a wreck or caused a wreck, everything was handled very well and faster than I expected. I really respect the name USAA and am glad my grandfathers' service in the military allow me to use USAA.

They have a variety of products to offer at low prices. They are always there to help when needed. Their application is easy to understand and easy to fill out. Their accident claims service is excellent and your car is repaired quickly and correctly.

USAA is totally committed to the Active Duty, Veterans, and their Families by providing the most comprehensive coverage in insurances both home and health. They consistently provide the most in-depth assistance that anyone may need in regards to any issues or questions. Totally to all the Military's needs.

USAA has always been there when my family and I needed them. Their customer service was prompt, responsive, attentive and professional. I receive constant updates on the situation of my policy.

I have been a member of USAA for many years. In Fact, I am a second generation member. I have had auto insurance with them since I started driving. I have had a few tickets, accidents, etc. I have had a few claims with them and everything has been taken care of in a timely manner. I get any auto body stuff done through a reputable person (through USAA or myself) and everyone has been paid promptly. The claim adjusters have always been respectful of my needs. There is nobody else I would ever have insurance with!

Have had no interaction with them except to buy my car insurance through them and occasionally get some emails from them. So, I cannot truthfully tell you anything about them. I have nothing else to add.

After I started my auto insurance with USAA, I got a new car a couple of days later. I called to switch my insurance over to the new vehicle and was told that I could not because my account was locked because they were verifying my information that I had already sent them twice. A couple of days later I got my green slip to register my car and so I got new insurance with another company and asked USAA to cancel my insurance with them since USAA still had my account locked. I was told that they could not cancel it but would backdate it once it was unlocked.

Not only do they give you what you deserve, but in my opinion they really made me feel like they care for service members and their family! I have been a member for a while and could not be happier. Recently I hit a deer and it cracked my grill and made a HUGE dent and they went above and beyond to satisfy my needs!! My car was easily repaired and was even checked to make sure there was no other damage that couldn't be seen by the naked eye! GOOD JOB USAA.

I love USAA. Great rates, small deductible, and super friendly people. My two accidents that I've had, they have treated me like the only claim they have. No problems with them paying the body shops. They are precise and fair.

They need to be open 24/7 like most other insurance companies. I don't like the fact I can't call on weekends. I work offshore so it really hard to contact them during my off times. They are either closed or not open that day.

They have good customer service and they are very reliable and not too expensive. Have been with them for a long time and don't plan on changing any time soon. Never have any trouble getting a customer representative.

We had just switched companies to USAA from a national company we had been with for years. Husband is retired military. Had a wreck in one of our vehicles that was a total loss. USAA refused to even give us half of what the vehicle was worth. Now we don't have enough money to even put down on another. Very inconsiderate customer service reps. To top it off, they received the title in the mail on Oct 6th, and today they said they are just now in the process of doing the paperwork for us to get the measly amount they are giving us, when we were told once they receive the title, it would be only two to three days after that. We are not recommending our son to switch to USAA now. So disappointed in this company. Won't use them now for our homeowners either.

They are always there for you and will help you through things like accidents. They are always wanting to help and keep the cost down and will work with you to get the best price and also help you through situations that come up.

USAA has been excellent! I have had since I was a teenager. I have been able to easily switch vehicles over the years and add my husband when we got married. Any issues I have ever had are resolved extremely fast.

For 44 years, it has been the best company around; over four decades ago 'Consumer Reports' recommended it highest and stated that if you were ever able to get it, you should. Have never been disappointed with them.

USAA has been fantastic every time I have had to interact with them. I have auto, used to have renters and currently have homeowners insurance through them and highly recommend USAA if you are eligible.

I just recently switched to USAA. Their rates were so much better than other companies and we have heard nothing but good things about the company. We received confirmation and was able to print our insurance cards almost instantly.

No problems, great service, no complaints. Had a wreck, they did everything. Came to work, created estimate, I had a rental, no problems at all. Simple process. Highly recommend for other types of services too as well as auto insurance. Nice to have them all bundled.

Great. When my car was almost stolen out of my driveway they helped me find someone to fix it and it was all done very fast. They helped me out a lot through a very stressful situation.

They are a good insurance company and not that costly. They did my claim fast. I would recommend them to everyone who needs car insurance. They also have other things like house insurance and you can even bank with them.

I was in an auto accident a couple years ago and am still dealing with this terrible ongoing matter. I was sitting a red light and was hit with enough force to total my midsize Chevy. I suffered a head and neck injury and trauma. The driver of the vehicle was on her cell phone, left the scene but returned. The insurance offered to cut a check for my car fairly quickly for 7k.

I have used USAA since I began driving as a teenager. They have always had the best customer service and I have never had any issues with them. Their rates are good, their employees are friendly and helpful and they take care of my needs in a respectful and timely manner. I plan on using USAA until I can no longer drive.

Affordable. I had great customer service and switch from Geico right away. Also received discount when switching all of my insurance. I am also a veteran and USAA does great things.

I have been a USAA customer for 5 years and have never had a complaint. USAA's customer service is the best. Any time I've called my issues have been resolved, their people are very helpful. They also offer very competitive prices. I have full coverage and pay about what I did before for just the minimum. Another great thing about USAA is that they can handle many of your needs in one place - insurance, banking, and more. The website and app are easy to navigate and use as well. You can do just about everything you really need to through either one. I really have loved everything about the service I've received from USAA.

The reason I am so content with my current auto insurance company, USAA, is that they offer really good discounts to veterans and also other discounts such as housing your car in a protected structure and multiple family member discounts. Their customer service is very helpful.

I have had a great experience. I've been a customer for 8 years and I used USAA overseas for 6 of those years without issue. I also enjoy that I am able to get renter's insurance and do my banking at the same place. It's saved me a lot of time and stress.

Great company, will always be with them. They have a low rate and great discount. They have a great customer support for when you need help with anything you can talk to them. The security measures they take are top-notch.

Good rates. If you have an accident they are right there helping you. I have never had an issue with them and they have friendly and helpful agents. I have been with them almost 10 years and they have insured all our cars.

They take great care of their customers. They have excellent rates. We really love their packaging options for all the different types of insurance offered to get discounts. They are also extremely helpful outside of insurance options. They help with getting rental cars, hotels, and lots of other traveling needs. They also offer loans to their members for autos and homes. We have been very happy with USAA and have no intentions of ever leaving!

USAA's insured cut me off in traffic- more than just your typical "cut off" as this was more like her turning hard right while having a seizure in heavy traffic while wearing a bandana covering her eyes.... When I say a hard illegal right turn cut off.... that's the best description I can give that will give you an idea as to how she turned with no regard to other drivers.

They are helpful with every aspect of insurance, including when my husband and I moved me onto his insurance. It was a quick and easy process. We received the insurance cards immediately. When my husband's car flooded, they were so helpful with finding a towing company immediately and giving us a rental car until it was fixed. They make every process easy.

They consistently strive to offer excellent service regarding any claims I have had as well as towing services. I believe my rate is reasonable with USAA and I have been a member for over 20 years.

Great customer service. Great service. Never any problems. Great prices. Always helpful on the phone. Hardly any wait on the phone. Automated system is easy to use. Been a member for four years now.

I have no problems with my insurance provider. They have good rates and good customer service. I feel if I had a problem they would resolve it in a timely manner. I would recommend to others.

Customer oriented and especially to servicemen and women. They have good rates and take care of their customers. I have had very good experiences with them when I had a claim. I would not even consider any other insurance company as they are the best.

USAA is a fantastic insurance company. I have been insured by them for over 15 years. Their rates are low and it is extremely easy to file a claim. I completely recommend USAA to anyone who is looking for or looking to switch their insurance companies.

My husband and I have had this company for at least 6 years. He is military so it made sense (to him) to go with them. 5 claims later we are still dealing with them because of him. My cat was sitting in the driveway and was hit. None of the accidents have been our fault. Every time it's a run around and the vehicles do not get fixed until months later, a lot of hair pulling and fighting on my part. They are the rudest, non-helpful people I have ever done business with in my life and we PAY them! The banking section is even worse.

This insurance company had the nerve to blame me when their insurer hit my car and on top of that they keep putting my hold. I have to keep calling back and they are not even trying to work with me on getting my car fixed. Now I know they say that they are here for the veterans and their families. Well my dad is a marine and they didn't do anything for me or my family.

My family and I love USAA Auto Insurance. We have been using them for years and the few times we have needed repairs made on the vehicles they are quick to pay and always follow up to make sure the work was completed to our satisfaction. Will continue to use USAA even if another insurance companies was cheaper!

They are very helpful in selecting the coverage I need. If I have questions, they either answer me right away or get back to me as soon as possible. Their prices are reasonable.They cater to a select group of military or retired military.

They have been consistently amazing and good to my whole family. I cannot say enough good things about them. I even wound up switching over to using them exclusively for my banking and credit cards. They are fair and honest.

I have used USAA for about 6 years now. We use them for car and homeowners insurance and couldn't be happier! Great prices and never any issues. The customer service is fantastic when you need to call and speak with someone. They are very thorough on making sure they meet all your needs.

After being a customer for 10 years, it's my belief, USAA they're understaffed, uneducated, ignorant toward customers. I'm taking my money, business elsewhere. GFYS USAA. ON HOLD 20 MIN WITH NO RESULTS. Many times before same result. Now I take my business to someone with better services. Screw you guys.

USAA is not the insurance company that I joined over 35 years ago - and after 35 years I went switched to a new insurance company as have a lot of the senior retired military officers I know. USAA does everything they can to not pay a amount owed on a claim and if they do pay on a claim they will increase your insurance and even threaten to not renew you not renew you at all.

I am a USAA customer (soon to be changing) and my daughter was hit by a driver that has USAA. The accident was 100% the other driver's fault. However, since it is USAA to USAA, I was told I have to file a claim on my policy and everything paid out will be transferred over at the end of the settlement. I agreed and 2 and a half weeks later I am still dealing with the Total Loss Adjuster stating that she sent documents that were never sent and called my wife and I when we didn't receive any phone calls. I have never experienced such lack of customer service or dealt with someone that is so rude. I will be hiring an attorney at this point so I don't get stuck with this accident on my policy since I cannot trust the integrity of USAA or it's representatives.

My non-moving car was hit at church. I had witnesses, photos and a full admission of liability from the driver. It should have been no big deal, but USAA has failed me in every way. I only got to speak my adjuster once, when he was assigned. Whenever I try to find out the status of my claim, I get voice mail. If I hit zero for another adjuster, I get rerouted to a call center, where there is no one to help me. When I got an estimate for repair, USAA didn't acknowledge it, and accused me of not getting an estimate. Most of the operators I have spoken to are incredibly rude and condescending, to the point that it's almost unbelievable - most notably Chris **. Two months have gone by and I'm running out of patience and hope that my car will ever be repaired. Avoid this company at all costs!

I signed up with USAA Insurance and was told I would be paying a set amount. Well, when it was pulled out of my account it was not what they told me. I called many times to try and have them fix it. They didn't do anything except say that it was their fault. I don't understand. If you mess up with your customer why you can't fix it?! Very disappointing for a new customer. I will be changing my plan.

Vehicle broke down in parking lot of home. Call towing... they said 3 miles away there is a repair facility. I told them I know the place. I have a 2003 Mercedes e-500 and they don't have a certified Benz tech to work on the car. The closest would be Atlas Auto on San Pedro. Anyway they pretty much refuse to do it and pay for the trip. They figure since the closest place was 3 miles their deal was add 10 miles to that. Anything over I have to pay so I am been told buy a car where it can be work on anywhere and everything will be ok. I came over to USAA from Geico after 2 decades because of all the amenities that goes along being a veteran at USAA. I've been with this company 3 days... I am trying to find my way back to Geico.

We were involved in an accident with a USAA member who was at fault. Our vehicle was 1 month old and worth $54,000. At first we were told that they have to speak with the other driver to determine fault before they will pay for a rental car, so we should pay for one out of pocket and will get reimbursed. After they realized that our vehicle was new, we were told that the other driver's policy is not large enough to cover the costs of the accident... So what are we supposed to do??? We were told to file with our insurance.

I came out of work one night and noticed a note on my windshield stating a gold corolla was trying to park his car next to my truck for 10 minutes hitting my truck a few times and failed. Got out and didn't bother to leave a note. I called my insurance telling them what happened and told me an adjuster was going to come out and get more details. I was thinking for what??? To get my details, information doesn't add right. Okay, whatever, that didn't add right.

We have gone through several auto insurance companies throughout the years and USAA has got to be one of the worst. I give them 4 stars for their low cost auto insurance coverage. When it comes to defending their customers, they are the worst. If you are involved in an accident and it is a he said she said type of situation, then you need to forget it because it will clearly be your fault unless you have a witness.

The wife of their customer rear ended me early in the morning. After whole week of arrogance, bullying and hanging up on me, the adjuster and the customer service manager announced I have "20% fault" and that is final! Take it or go to "your insurance company". I have never been treated so brutally by an American institution. My car is disfigured, I end up having to pay for this. This is a crime. USAA should be announced "illegal". It is a shame they claim to serve our veterans!

Belligerent customer service, rude adjusters, a total scam. They aren't affiliated at all with the VA and prey on veterans with their crappy product. Glad I went with Allstate instead of a shoddy fly-by-night. My car was parked at a restaurant and I got hit, and it takes them 60 days to determine liability when I wasn't even driving my vehicle. They sent a letter with the claim # on it, and the phone numbers don't work, and the adjuster I was assigned doesn't even exist! Total scum. May have to get a lawyer to even deal with this fraud of an insurance company.

Extremely poor customer service, false commitments, tone & words in which dealing with customers, & lack of transparency around calculations relative to insurance claims with no means of escalation. Do not do business with this USAA.

We have USAA for our bank accounts, credit cards, loans, and car insurance. My husband has been with them for 4-5 years. We loved them, until today... 1st: Last month the Army decided not to pay hubby (while he was out of the country doing required training) until after he got back a full month later. That mixed with moving (our lease was up at the same time) messed up our finances big time, since I was the only one bringing in a check for a whole month, and he wasn't being paid, every bill got pushed back. When he did get paid we had to move and pay the main utilities plus late fees and did not have enough to cover the payment. So we had to pay the car insurance late and both months at the same time with this paycheck. But they don't allow that unless it is in THEIR time frame. We called and told them that well in advance and they said we had to pay both months by the 14th and we said we don't get paid until the 24ish.

Another car turned left in front of mine at an intersection causing a collision. The other driver was ticketed. I was insured by USAA and so was the other car. When I called to make a claim and told the representative that the other car was insured by USAA I was told that I would have to use my policy and pay the $500.00 deductible. When I replied that if I was forced to do this I would file a formal complaint with the state insurance commission the representative changed his story and agreed to pay my claim. Had I not been familiar with the law and took a firm stance on this I would have been out $500.00 and USAA would have shown another $500 profit for the year.

I recently had an accident involving a USAA-insured and the adjuster deemed me as 10 percent at fault and his insured at 90 percent fault. The insurance adjuster said that my car was totaled and I should sign over the title to the collision center that my vehicle was towed and gave me the impression that I was going to get 100 percent of the car's value for a settlement in exchange for giving the title to the collision center.

I would like to file a complaint against USAA. I had totaled my car in an accident on 4/17/14. USAA took too long to process the claim 10/17/14. I received $11,053.28 from USAA on 6/4/14. I would also like to be reimbursed for the difference between the FMV $12,222.72 and what I was paid $11,053.28 is $1,222.72. I should also be reimbursed $500.00 for the out of pocket car rental expenses. I was forced to find a car too quickly because I did not have a rental car. I ended up purchasing the 08 Honda Accord. I have spent over $2,200.00 on the car over the last 9 months! The engine light is still on! So, the 08 Accord will not pass the next inspection!