USAA Car Insurance Reviews

The question of all questions, WHY do we continue to be insured with USAA? There is absolutely no valid conceivable reason to continue coverage. Most especially so, we recognize that what is most important is protection of our loved ones and properties. What we need is an insurer who cares about its customers, taking every opportunity to ensure satisfaction. We are totally perplexed, disheartened and disillusioned with USAA and bear emotional and physical distress from irreparable harm inflicted by our own insurer. This one-sided relationship simply cannot continue, it is obviously about receiving premiums, customers do not matter to USAA.

I have had USAA insurance for everything - auto, home, life - for more decades than I want to admit. Until recently, their rates and customer service were unbeatable. But two recent events have turned my opinion of them completely. My nephew (who is insured with Nationwide) was rear-ended in slow moving traffic (thank goodness!) on the interstate by a USAA-insured driver. His experience dealing with USAA to cover the repairs and arrange a rental while repairs were done was so abysmal that he finally just let Nationwide handle everything and recoup the costs from USAA - which eventually they did, but not without much back and forth by Nationwide.

Daughter attempted to purchase auto ins. Representative told her she was not eligible. During 3 generations, she, 12 men and women of family have served. Both grandparents, brother, uncles, great uncles. All related by birth. She was told that wasn't good enough. I chalked it up to more false ads. But then, I started reading the novel "The Monuments Men", which caused me to give thought to the terrible situations our military family members suffered through. This caused me to make our experience public.

There is always someone there when you want to add coverage, or give them money, but if you have an auto claim, you get assigned 1 claims adjuster, who never answers the phone. I have been playing phone tag for days, and no one who answers the phone can help. They have to get the claims adjuster for that claim. They can't even take a message, and the adjuster always calls back 10 minutes before close. All I wanted to do was add the police report number and get the number for the repair guy they recommended, and all I can get is put on hold, transferred around, voice mail, and reminded to try the online service (which couldn't help).

After 31 years of being a Usaa member I am completely fed up with the rudeness, professionalism and down right deceit from this company. I had a MAX allowed of $900 for a rental car but they tried limiting me to $24.50 a day. It took literally 7 different agents and a day of stonewalling me to get them to approve a comparable rental car after an accident. I am done with these thieves, switching to State Farm.

I have had USAA since 1999. I once considered them a benefit from having served in the military. They have now gone in the route of profit driven only. You have to go through a teleprompt that will drive you nuts to get a real person. Meaning they eliminated jobs to increase profit and lessen customer service. My rates have gone up continuously with a perfect DMV driving record and no claims. This is a once great company that has given way to overcharging customers and greed.

A car crossed the double yellow line hitting my car trying to pass on the left to get to a turn lane. She was driving in the median. The lady admitted fault and said not to call the insurance since minor (bumper scrapes). We called USAA (of course, not that dumb) to find out she claimed I crossed outside the lane. No witnesses. It took USAA 2 days to assign me fault. She now wants repairs to whole car. Tiffany was the appraiser. USAA is great to take your money, but doesn't protect clients.

No response - will not call you back. Managers laugh when you complain. The accident was very serious. I was not at fault. Their driver hit me while I was stopped at a light. I do not have a car to drive and they don't care. My car is 3 months old!

I do not have USAA insurance and I am so thankful because dealing with them is an exercise in futility. I was hit by one of their members. I went out and got an estimate for the damages 5 days after the accident and still had not heard from them. Eight days after the accident I was contacted and told to go get an estimate. Once I explained I had the USAA rep said that they worked with that repair shop and would handle everything and send out the check immediately. A week later I had no check so I called to follow up on the claim. I was then told they had put in a request for an estimate from the shop and were waiting to hear back from the shop. This rep then asked if the total repairs were less than $2000, which they were, and said I could just fax them my copy to speed up the process, which I did immediately.

Absolute worst service I have ever had in my entire life. USAA claims to be an organization that supports the troops and advertises in a way that makes servicemen and women believe that they are getting a great deal and that they will be taken care of. This is the biggest con-job I have ever witnessed. USAA is nothing more than another money hungry corporation that doesn't care about anything but sucking every last dollar they can from their members. I have been a customer for roughly 8 or 9 years through auto insurance and credit card. After several years of being fooled into thinking USAA had the best rates for service members, I discovered that they're auto insurance was more expensive than Geico, State Farm, Nationwide and Progressive. I ended up finding a local company that gives me the exact same coverage at a third of what I was wasting on USAA.

One of their insured hit ME when they backed out of their space. Even though I was STOPPED, in the middle of the lane, and POUNDING on my horn, USAA still only agreed to pay 80%. So I faxed in the repair estimate from a very reputable company and I could have gone to a very expensive dealer but I was trying to do the right thing so I went with the least expensive. Unbelievably, USAA underpaid the repair! They said they had it "audited' and paid only what they thought they should have to pay. They ripped me off for almost $100!! Really? So let me get this right, you have someone on contract or on your payroll who "audits" repair estimates and you pay whatever you think you should have to pay? How is this fair? She hit me!

This has been by far the worst insurance claim I have ever had to deal with in my life. If it were up to me everyone at USAA would be out of a job. They are very rude and don't know how to go about taking care of the problems. I was told they are good. That's a lie. They make military look bad... I was involved in an accident 6-23-2015. Was not my fault. Was USAA members fault. Wasn't given a rental car for more than three days which is not any help from them at all. I have been waiting a month and 7 days for answers.

Online app for auto insurance quote. Have to become a member just to get a generic quote. Could not get one online. Called (spent over 50 minutes) trying to get a quote. I was told unless I became a member I could not. To do that I needed to agree to and sign documents and give my SSN online. Why would I want to become a member if I don't know what their insurance rates are. It's like Publishers Clearing house... To get the prize, you should buy all the magazines. If I decide to not want their services they have all my info. OK, they have no way to email them to ask questions (unless you become a member). I wasted over 1 1/2 hours on this crap to find out that I could not get a quote unless I jumped through these hoops. No thanks, there are plenty of other insurance companies willing to take my money without all the hassle!

USAA policyholder short stop me after getting involved with another vehicle in front. I have a reliable neutral witness in which USAA is not pursuing. It's unfair and unjustified.

You can't buy real deal homeowners insurance in Mississippi and USAA cancelled insurance on those insureds and left them stranded - their advertising is false and for them to wave the flag is insulting. So I visited my independent insurance agent and have a much better coverage for Property and Casualty (Auto & Homeowners) with A rated companies.

I have USAA AUTO INSURANCE and it cut my premiums in half when I switched from Allstate. But slowly it has increased and now exceeds my Allstate premium by $12 monthly. Also I filed a claim when a deer literally ran from a neighbor's yard and slammed head first into my front fender forward of the wheel denting it and breaking the front fascia clips and inner fender tabs. Now it should be free under the policy and a deer being regarded as the same as uninsured motorist. But USAA has denied it acting as if I'm lying when in fact there were 2 witnesses. The car is a Real Shelby being a pre title car modded by Shelby American in Vegas. So the parts alone exceed $3500 not including paint and labor. It should be no debate or issue as per policy guidelines. So now my attorney can deal with it and when finished USAA and this Vet will separate permanently.

The first problem I had with USAA was when they doubled my auto insurance for no reason. I called and they could not explain why. I went to Hartford and saved $300 a year. I had an equity loan with USAA. I was canceling that loan to get a higher equity allowance. After 5 months when it still wasn't completed I cancelled it. I went to UC Credit Union. They do equity loans in three weeks. I also got a lower interest loan. Last year my flood insurance was $102. This year they wanted to charge $387 in a drought state. They more than tripled it. Someone needs to expose USAA for who they are. They advertise they care for the VETS but my experience as a Vietnam Veteran has been just the opposite.

Filed a claim last week of May 2015. USAA undervalued the vehicle - taking the lowest comps they found to justify total loss to the vehicle. USAA would not communicate by phone but instead wrote updates to website telling me to check. Treated like a number no personal touch at all. Reps are very rude. Slow service. Claim still not paid after 2 months.

I just received my monthly bill for my auto insurance policy and there was an increase for the month of August 2015. I called USAA and questioned the cause for the rate increase and was told that the state of Arizona had changed the rate table for all auto insurance policies. Also, I was told that myself and my wife were now 72 years old and did not qualify for "Premier Driver" discounts any longer which to me constitutes age discrimination. We have clean driving records and have been loyal customers of USAA on our home and auto for a number of years. I feel somewhat betrayed with this because good driving records should be rewarded and not penalized as one gets older. I wanted to go on record to express my concern with this company's practice.

USAA has gone to the dogs. You can no longer rely on their service. You can never get their online service due to their changing their security monthly. Takes hours of phone calls to straighten up, their people are rude as hell and they do not care about their customers, and lie about the coverages provided. I have been jacked around on auto and home policies, it has taken 4 years of my time and effort. BEWARE DO NOT USE.

On May 1 2015 I was going back to work after lunch and was traveling south and all of a sudden a vehicle bolted out in front of me trying to cross over the road and before I could even say "Oh a ugly word," we had made contact. The airbags deployed. My vehicle was totaled. I was so very very lucky I was not very injured. I was so shaken up and upset. I had never been in an accident before. I wasn't able to go back to work that day, made contact with her insurance USAA. Their client's Fault was determined. She said it was she didn't even see me.

A USAA insured hit my car. I was the first person to call it in to USAA since their insured hit me. I had to provide their insured's information (name, phone, policy number...). After 24 days and 9 phone calls USAA has decided that a vehicle (that seems to have been made up by their insured) caused the accident and left the scene, therefore they are not responsible even though their insured hit me.

Have been a USAA member for over 23 years. Courteous, flawless service - 100 percent service. Will never change companies.

We had full coverage and were one of the hundreds who filed a hail claim on June of 2015. Like all the other military people who received this hail damage, our car was hit by it so we fill a claim and it been a month and no one calls us. The adjuster never contacts us. Nothing. Until I call and they have me go to their body shop, after that no one calls me again. Nothing. Then an investigator by the name of Ken ** asked all a bunch of financial question not pertaining to the hail damage, then he tells me hail could not have caused the damage. It was a tool, and then repeatedly ask me who did it.

Was rear ended 6/10/15 while on vacation. Not a bad accident at all. The young gentleman that hit us stated he did not have insurance. He had just bought the car the night before and it was his first car. He also said he just wasn't paying attention when he rear-ended us. Anyway USAA was insistent we get a quote while on vacation in the town that the accident happened. The quote said 250 dollars damage but they could not tell if the impact bar was bent without crawling under the vehicle. USAA wanted to investigate whether the gentleman had insurance or whether the person he bought the car from happened to have not canceled the insurance on the car. Completely understandable! So after vacation we waited a month. Got in no big hurry so they could investigate.

Worst customer service. Rude, slow, and incompetent. I have heard great things, so maybe my expectations were high, but this was absurd. I had to go get the police report, and if I hadn't called every day - multiple times a day - I doubt anything would've gotten done. HORRIBLE COMPANY, HORRIBLE BUSINESS PRACTICES.

My father and father-in-law both served in the service. I am not eligible because they did not have USAA as their insurance company. They boast how they help you save money on car, home owners insurance because your parent served, but I guess this is their way of only helping a few select. My father and my husband's father served, but I was turned down. Sorry they did not have their insurance.

My family carried USAA auto insurance until my wife had an accident. USAA took no interest in investigating what had happened and made more effort to get out of paying than doing their job. As stated by other complainants, USAA was hard to contact refusing to return messages, making excuses for their incompetence, refusing to answer my questions, etc. Additionally, I had to do all the investigative work myself: I paid for squad car video, took time off work to photograph and measure skid marks, debris, and damage to our vehicle. USAA was lethargic and dismissive in response (if I got a response at all) to the evidence that I submitted and inquiries that I made. USAA put more effort into avoiding the very reason why we all carry insurance.

Just got rear-ended while I was waiting to make a left turn. The other driver made an illegal turn into my lane and rear-ended me with a high speed. Auto shop technicians clearly agree I was rear-ended but USAA buys other drivers untrue story (who is also covered by USAA) that I cut him off. Fact was that he was not in my lane nor did I cut him off. His license plate is printed into the rear of my bumper. You can see the letters and numbers of his plate frame. Each time I talked to USAA, they changed their story. They send me to an auto body shop telling me that damage will prove how accident took place but changed their story when damage clearly shows that I was rear-ended. Even to auto shop said that USAA's story of accident does not line up. It was clearly a rear-end collision....

My car was rear ended by a person insured by this company. Almost two and a half months later after hearing nothing from them after initial contact I contacted them to find out the status of the claim. I was told by the person I spoke with that they had assumed zero liability on their insured part and they weren't going to pay for any of our damages. I asked her how they came to this conclusion if no one ever came out to look at our car to access the damages. That was when the rep started getting real nasty. She did not like that I was questioning the way they did things. I won't get into my back and forth with her but suffice to say it was not a pleasant experience. Totally unprofessional and my car is still not fixed.

They are truly scum bags & total **. Even though 17 yr old side swiped me, was issued a citation & have 2 written witnesses stating she was totally at fault, USAA insurance will not pay claim. My car is non-drivable & hers is without a scratch. Unbelievable.

This was the worst service and experience I've had with USAA. I'm considering seeking a new insurance company. The USAA rep at Don McGill was not informative, concern with my best interest, spoke on other car matters but what was going on with my car, didn't know where my car seats are, NEVER return my calls, wouldn't even ask if they would place the Windshield in the car, showed me the broken screw on the airbag compartment but said Nissan must have build a default car or someone tampered with my airbag. All comments that didn't answer why did they take my steering wheel apart. He had NO knowledge of what was going on with my car. My car was marked up for auction & he told me I wouldn't get my car back.

My husband's vehicle was in Boston where he has to work and he borrowed my car to go to a job interview in NJ. A client of USAA Auto insurance hit my vehicle and assumed total liability for the accident. No one from the USAA contacted me to give me information about anything. I took the car for an estimate at the Whitemarsh Collision INC. because they had done work on the car before. The car was in the shop on Monday and I picked up a rental.

I was rear ended in my car by a person who is insured with USAA. When I contacted them they reported she had not called in a report nor had she returned their call to her. They refused to honor my claim plus 3 others who had been involved and stated that they were not responsible until they got her story. It would seem that they would consider she was evading after 3 days of not responding. They were snippy, and uncooperative after speaking with 3 other claims adjusters because the adjuster assigned the case did not return the call at all.

If I could give zero stars I would. A few months ago a teenage driver was listening to her music so loud that she did not hear when we beeped the horn to let her know we were directly behind her. As a result she backed into my car and damaged the tail light and bumper. My car is equipped with a rear parking aid so we would have never backed into her car. Her car was not but that doesn't matter because she hit my car. Her mother refused to give insurance info and we had to call the police to get it. Nonetheless she claimed not at fault to her insurance company (USAA) and we had to send the adjuster pictures and info on what happened.

Numerous requests in writing and verbal for update summary of my auto, property, rental and auto accident claims. No response or compliance. I am totally disabled. I have a rare autoimmune disorder. I have asthma. It is hard for me to talk and walk sometimes. Doesn't every corp or company have a policy to assist the disabled. Now they say "no open claims" and just hang up. Don't want to give their names. USAA use to be good. I have requested a call from the CEO or legal dept. I get the same old answers, it's like A BROKEN RECORD. I SUPPOSE THEY JUST WAIT FOR YOU TO GIVE UP.

If your car is totaled or you are injured by an USAA insured get a LAWYER!! USAA will make you wait for a rental, undervalue your car, and offer you next to nothing for pain and suffering. I let USAA tow my car to their lot to evaluate it. They told me it was totaled and made me an offer. I was not happy with their offer so I called my insurance company. USAA won't let my insurance company look at the car. My agent was finally able to evaluate the car 3 weeks later and offered me a settlement of $2,000 more. It's better to get help from your insurance company than to deal with USAA.

Got rear ended on the express way 2 weeks ago. Thank God I was not hurt bad. USAA has been awful. They had treated me more like someone trying to "get over" than a loyal customer for many years. Still working on getting a fair price for my 2 month old Lexus (which was totalled). Buyer BEWARE.

My vehicle was hit by a driver insured by USAA. USAA totaled my vehicle and then only offered me 50% of the value. Not retail, just the basic value. At first I was told my vehicle would not be damaged because of the new rebuilt motor and trans. USAA said they simply changed their mind. They would not even compensate me for the new parts on the older vehicle. I was in the military for 30 years and get sick every time I see a USAA commercial that talks about service and commitment. Something USAA knows nothing about. USAA representatives are unprofessional and very rude. USAA telephone on hold music sucks too and they make you listen to lots of it.

I have been a member of USAA with auto insurance for 49 years. After a rear end accident in December 17, 2014 I learned as others have reported on Consumer Affairs that USAA is no longer the company I had been happy with" - for 48 years. There are issues about the difficulty to talk with a human "who can give results", but the primary problem I dropped USAA auto insurance and contracted with another company is that USAA used a scapegoat rip-off company to determine the value of my totaled car and would only approve 80% of its value. Rather than determining the value by an average of three respected appraisal books or similar local car sales, CCC has their own method of appraisal and adjustments for mileage, condition and location which is legal robbery. That is why USAA will now sell you an add to your policy that gives you a new car buying bonus if your car is totaled of an extra 20% of its value (as determined by CCC).

My daughter's car hit a vehicle as she changed lanes in Los Angeles. The right front wheel of her car became interlocked with left front tire of other driver. Other driver's wheel base and tire were replaced. My daughter's wheel base was refurbished and tire involved in accident put back on. This improper repair placed my daughter's life in danger and the tire and wheelbase deteriorated without her realizing it. USAA refuses to repair car properly, lied, was arrogant and rude. I have repeatedly asked for accident photos which they will not provide.

Wasted my time and provided personal info to USAA online. Believed their ads regarding military service, only to find out that you have to have had their insurance WHILE you were in the military!!! Would be nice if they would let you know that BEFORE I gave them all my private info. Then the 800 number you are told to call AFTER you cannot get a quote goes to a person speaking with a foreign accent. Very misleading.

USAA is the best insurance company I have ever dealt with. Their customer service is very prompt. I have had the insurance for at least 15 years. My daughter has had them since she has had a drivers lic. The one and only claim I have ever had, they had a rental which was taken care of within a matter of hours. My car was taken care of within a week and was fixed to perfection. There were top notch service. Will keep them forever.

Was rear ended by one of their drivers on my motorcycle. They will not respond, will not send an adjuster to look at bike or have bike towed to shop. In short they suck and will try everything to pass on the responsibility to you or your insurance. Meanwhile the tow fees and storage are racking up and I have no vehicle to drive. Thanks USAA!!!

I had my auto insurance with them for about 7 months. I had a notice of cancellation and called to see if there was anything I could do since I didn't have the money to pay the amount owed. I was told I could pay a certain amount and as long as I had a postmark prior to the cancellation date they would honor it and I would have until a certain date to pay the rest. I called on the last day that I was told I could and made a payment over the phone. Was told that it was fine and that a bill would generate that night.

Very dissatisfied with USAA. Instead of protecting me as the holder, they chose to protect some ** who sabotaged my car as evidenced by the damages. Canceling USAA after this situation is done. Absolutely disgusted. Will not ever deal with them again. Prefer Statefarm.

They told me they would not pay for the damages on my car caused by one of their clients during a car accident when they were found at fault for everything. Would not let me speak to anyone else because I am female and bowed down to my father when I had him call for me. And let me add, I am not a quite faint and shaky voiced woman. After my father called and talked to them, the whole story changed and they were paying for the damages to my car to be repaired, I just had to take my car to get an estimate on the damages And send them a fax of it. That was done, I took my car to Maaco and sent the fax in, about a week from not hearing from them, we called in again and they said "Oh you have to send it to this number too."

USAA is the WORST insurance I've ever had to work with. I got rear-ended by someone who had this insurance back in October and they totaled my car. First off, my adjuster didn't come look at my car to see if it was totaled or not until the middle of November. Then they took another 2 weeks to come take my car after they totaled it. I didn't get my check for my car until after Christmas. It's now almost July and all my medical bills STILL aren't paid. I leave voicemails upon voicemails and they never call me back or tell me I need to fax them the paperwork. I've faced paperwork at least 50 times and I still haven't gotten anything and now it's effecting my credit. Pissed is an understatement!

appeal to State of New Jersey Banking and Insurance but no response from USAA. The company is required to reply within 15 days timeframe. As of today, six weeks, no response.

My grandson was hit by client of USAA which totaled grandson's vehicle. Usaa first said could not supply rental vehicle until claim adjuster saw vehicle. Then said could not do anything until had contact with client. I found client first time I looked for him. Right now, grandson is having to find transportation to work and home every day. SC state law gives 10 days for one involved in accident to send report to ins co. Usaa said they gave client "30" days to report. The reason is obvious. In that way they avoid providing rental vehicle. Just pray you are never involved in an accident with a client of this bunch. They have lied to us so many times, I have lost count.

A rental car agency claimed we damaged the bumper to a rented vehicle. It's a bogus claim since the damage was caused by a maintenance issue (loose bolt), and there were no dings/scratches on bumper. When we asked USAA for their assistance in disputing, they treated us like criminals, as if we were trying to hide an accident from them. One's auto insurance should be an ally, but USAA made the process adversarial.

I was driving 70mph on a stretch of I-5 south where the limit was also 70mph in moderate to heavy traffic when a dog ran into traffic immediately ahead of us causing cars to skid and swerve all over. Because the traffic was so thick, I was worried I would get rear ended if I braked hard. I swerved off the road while braking to the center median in order to avoid all other cars and I did miss all of them, until the guy who had been ahead of me decided to swerve left off the road into the side of my truck, totaling it. The state patrol cited him with accident stating in report that I left the roadway and then he struck my vehicle from the side.

I pulled into a gas station to get gas, which was a very small parking lot. The pumps were all full, so I had no option but to stop in the driveway. A car turned in without making sure the driveway was clear and ran into the back of my car. USAA assured me that they would do their best to acquire a settlement from the other driver. Two months later and I didn't get so much as a phone call about my claim. Turns out they closed the claim and said it was my fault without so much as an explanation. They never made any attempt to contact me after the second day. I would have been better off handling the settlement on my own.

I got rear ended, a USAA insured motorist. I took my vehicle to the shop I wanted to do the work. USAA sent a check to me, not the shop, to pay for the work that was quoted that was so far below the estimate, it wouldn't cover one bumper. I ended up using their preferred provider who charged way over what it would have cost at the other shop; they did cosmetic work and ignored the hidden physical damage, and the body shop didn't fix the oil leaks that developed at the seals between my engine, transmission and transfer case.

I'm sorry that I have to give them a star, because if I could, I'd give them 0 stars. So unprofessional, so annoying. My car was parked outside my house. Nobody even driving it, when a driver insured by USAA hit my car. There's dozens of witnesses, and a police report, yet here I am a week later without a car because they can't determine who's "liable". I wasn't even in my car, and it was parked 100% legal. They told me to get a quote on my car so I did. They told me to get a police report, so I did. This is an absolute joke. They even tried telling me the guy wasn't liable due to a medical issue. I wouldn't use USAA even if they paid me to. I hope enough lawsuits put them into the ground. Also tried using "he may not have enough coverage." I use my car for work, and cannot work because they don't know how to run a business. I'm thinking about filing a lawsuit for the wages I'm missing out on while they all sit and ** behind their desks.

Our daughter is in the Navy. She bought auto insurance with USAA two weeks ago before she left. We cannot drop her old policy because of a bank loan on the car until we can prove she has new insurance. So she is paying on both policies. We have been asking them for a policy number or even a letter to verify that she has insurance. They refuse until they speak to her. She is in Boot Camp and cannot use the phone or computer to speak with them. And they now won't cancel the policy without speaking with her. So she is stuck paying on two policies because of USAA.

USAA will make you pay your huge deductible even when the other driver is found and fault and ticketed for the accident they caused! They are a rip off. The people there are not helpful at all. The only thing they are good for is cheap prices. Do not expect much from them. They are lazy and dishonest. Now I have to drive around in a car covered in scratches caused by a city bus driver. I am a permanently disabled Iraq vet. I feel very taken advantage of. Stay away from USAA. They are not the type of business you want to be involved with.

No matter what, they cant determine if person they owe to is entitled to compensation until after maximum time allowed to determine that which is weeks. Does not matter if police report says it on accident report, does not matter that witness saw their insurer run red light and slam into me. They are just doing everything they can to not pay for damages their insured motorist caused. No rental car for weeks, don't go evaluate car damages, don't answer phones, lie when they do answer phones, just over all.... this company makes me so happy that there are people able to win million dollar lawsuits against thieving pirates like this!!! So I pray this company suffers class action lawsuits... thousands of them... I pray their lawyers cannot protect them and they pay 100's of millions of dollars. Death to USAA!!! The lying, pirate thief insurer. Coverage not worth money paper cost to print policy on.

In late 2013 I was involved in an accident while stationed in overseas. USAA informed me that they would forgive me since it was my first accident. In November of 2014 I began to see a much higher monthly insurance rate than I was used to. After calling them and asking what the reason for this was, I was informed that California didn't have any accident forgiveness laws and that due to that fact they would charge me for the accident. I asked how California would know unless the accident was on my driving record, which they said it was. Lies. I called another Insurance agency and got a quote that was nearly $80 lower a month. I asked if there was any accident on my record, they said no.

April 29, 2015 my car was hit by a USAA insured driver. It happened at a 4-way intersection with 3 stop signs. I had no stop sign so I had the right of way. The USAA insured driver had a stop sign. Even though there was traffic coming from my direction, he ignored the traffic, crossed the road and hit my car. Page 14 of the MD traffic laws says "When you come to a stop sign, you must make a complete stop at the stop line. Before starting, you must yield the right-of-way to other vehicles pedestrians. You may not proceed until it is safe to do so and until the way is clear to completely pass through the intersection." Clearly it wasn't safe to cross the road at the time but he ignored the traffic laws.

I had car insurance with USAA for over 4 years. Their rates were increasing for no reason what so ever. I have new insurance with a different company. USAA withdraw money from my checking account without my permission for a policy I no longer have. I was never set up with automatic payment. I called to have them reverse the fund and was told they don't know what happened and need to look into it before they can refund my money.

I hit my Mom's house, (long story), within 24 hours USAA was out with an adjuster and my parents had a check in the mail them. It was all said and done in 7 day. USAA is like any other insurance company. They have no affiliation with the government. They don't have service records, you have to prove you are eligible to be insured with them.

I was traveling on a straight road with many side roads yielding stop signs. A USAA member pulled out in front of me as I was entirely too close, causing me to swerve into the opposite lane to avoid crashing into him. He didn't stop just kept pulling out into my lane to the point that he was the one that hit me. Totaled my car. I called USAA the next morning to get a start on things since I would be without a vehicle, filed the claim and waited for a week with no response. Time and time again I would try to get a hold of the claim adjuster with no response or return calls.

I had a total loss in a vehicle and it has been a minimum of 40 minutes each time I get on the phone with then putting me on hold transfers getting my personal info including ssn. I have been a insurance customer for 30 plus years and am shopping for new insurance as I'm writing this. I will gladly pay more money for auto insurance if I can deal with competency. If you are shopping for insurance do not use USAA. They are not what they used to be.

My wife was in a wreck that totaled my truck. USAA paid the transportation department for the damaged guard rails, but did not give me a call, nor any settlement over the truck. I have been paying insurance on this truck to them for over eight years and when I asked them, they said the file was closed. The airbags were all deployed and tore off the driver's side fender, wheel and tires and wheel housing. My wife woke up in emergency.

My son was in a car accident caused by someone insured through USAA. I opened a claim two days after the accident. I also provided the police report showing that their insured was at fault for the accident. My son's car was totaled and no longer driveable. It took them two weeks to get in touch with the person who caused the accident and they would not provide a rental car or anything until they spoke to their insured. After two weeks they finally reached their insured and accepted liability and then provided a "courtesy rental" for 3 business days. I had to return the car two days ago (one of the days I had to pay for) and still do not have a check for the totaled vehicle.

My life partner passed away 2 1/2 months ago. She and other members of her family owed money to USAA. Within days of her passing I began to receive harassing phone calls from USAA demanding payment, not just for my partner's debt to which I had no legal connection, but also for her daughter's debts. I received as many as 5 calls within a 2 hour period. I even tried to pay to at least bring the account up to date but was told I had legal standing to do so.

** backed over my car and the ** in the claims department said me and the police officer ** #** were liars and we were both guilty of wrongdoing even though the investigation showed that ** (**) ** of ** #** phone #** and the adjuster ** at USAA phone# 210-531-8722 ext ** claim # ** don't have a clue how much damage myself and the Murfreesboro police department can cause by word of mouth. Just think about how many people that department comes in contact with daily and we all know how the police stick together don't we? The damage will be astronomical so they need to think before their final action is taken and you should too before you buy insurance with them.

A little over 2 years ago I got rear-ended by a lady in an SUV with a big bumper guard. Over $7k in damages to my car that I had for less than a year. I had to take an ambulance to the ER due to neck pain. There was over 2 months missed work as I couldn't work on pain killers, physical therapy needed, etc. She borrowed her boyfriend's truck, apparently USAA was the insurer for their truck and my car.

On March 10, 2015 at noon, I was in a 3-car accident in Sarasota FL. I was the last person in the accident so I received the ticket. I called and make a report with my insurance company USAA right after the accident. I didn't hear back from anyone for an entire week. I had my car towed to the USAA body shop to get an estimate. I had to call and find out what was the estimate from the body shop and then I had to call to see who my claim agent was.

I was backed into by a gentleman with USAA insurance. One phone call to report the accident and a second phone call to provide more details. I probably spent less than 20 minutes total on the phone with USAA and EVERYTHING was handled. The person on the phone (**) provided what might very well be the best customer service experience of my life. If I were able to join, I would happily pay a higher monthly payment to see that, if I were at fault in an accident, the person I damaged was treated the way I was treated. I just cannot say enough good things about this experience. THANK YOU USAA!

April 11, 2015. My girlfriend was stopped at the end of our street waiting for oncoming traffic to clear before turning down the street. While waiting to turn, a Ford Ranger pick-up came down the street at an estimated 50 mph when it failed to touch the brakes and struck the rear of the Nissan. All parties transported to the hospital, both vehicles totaled. My girlfriend is an authorized operator of the Nissan. The vehicle was properly registered and inspected and all equipment as in working order. The accident was witnessed by an off-duty state trooper.

Buried my doctor and me in paperwork and denied claims, and I ended up paying for all of it.

I was being charged 756 every 6 months for a 2009 Forrester (great driving record, medical professional, age 35, married) and 350 every 6 months for a 1995 Legacy (husband good record too). I got quotes for five other companies all for literally 50% USAA rates. For example, my Forrester is now 402 every 6 months at Allstate. When we replaced the Legacy (she died last month) with something like an Outback or Tahoe, we are currently quoted for 638 every six months for BOTH cars. I got similar offers with Farmer's, State Farm, etc. USAA could not give me any explanation for why they charged me so much - nothing - nada.

I am upset because I have been a USAA member (Auto Insurance & Credit Card) for about 5 years. When calling to change auto policy the employee seemed irritated with me and didn't seem to be helpful when trying to understand the policy change. I decided to shop around for a lower rate and ended up finding one, they faxed a cancellation letter to USAA. Today I called to verify they received the cancellation request, I was informed my account was not cancelled and the employee that I was speaking with also informed me she CANNOT cancel my account and that a manager would have to call me back. I am extremely frustrated as to how it can be so easy to create new accounts with you all or get loans but when I need to cancel the account it seems to be impossible.

I am an elderly, widowed female. Called USAA to obtain ins. I am hard of hearing so had to ask her to repeat a lot. She implied that I had to get a bank acct and an A.E. c.c. Even though I kept telling her I had an act and a c.c. She asked about house ins and I told her it is my sons house so she started talking about renters ins. I already have house ins. Later I told my son how I was required to obtain all these other things in order to get car ins with them and he told me that was not the truth. So I've been trying to contact someone again and have received verbal nastiness and No info. I can't even find a way to email them or chat- a pop-up tells me something about security something. I do not know what to do. I haven't paid anything... wouldn't know how but I just want everything canceled. Should I get legal help?

I was hit by a USAA insured driver coming home from work at 11:30 pm. I was in a double turn lane on the outside lane. The USAA driver was on the inside lane and decided to make an immediate right into a parking lot. The USAA driver hit my right front fender. Since the Addison Police were too lazy to write a report, USAA took the work of their driver over mine. They will not talk to a witness who saw the accident. POOR CUSTOMER SERVICE. No calls back!!! Bad Attitude!!!

Let me start by saying I've been a member for 12 years, and back in 2003 when a DUI driver hit me, they were there for me. This time a driver turned left in front of me and they have been the worst company with sucky communication and haven't been completely honest with me. After this, I’m closing my membership and moving my business elsewhere.

I've been a USAA member for over 40 years. About five years ago, I noticed that they were less responsive and less competitive on auto loans. I also noticed that credit card policies and practices changed. They would send an email saying you are pre-selected for a card, then when you responded, you would be denied. When questioned, USAA noted that pre-selected did not mean pre-approved. Fair enough, but misleading in my judgment. Once I went over my limit, which I did pay off, but in the interim received two nasty calls from a representative from either USAA or an agency they subcontracted, stating I needed to get under my limit or risk penalties. I was refused life insurance by USAA but was able to secure it from another company that took the time to learn about my circumstances.

A USAA member slammed into my car at 3 am over a month ago. I have contacted USAA multiple times and always get a voicemail for the adjuster. I have left multiple messages with no call back. When I just speak to a random adjuster they are rude and send me nasty follow up letters. All I hear is, "This claim is under investigation and we cannot allow a rental car and storage is at your own expense!" I was even told they are too busy to return calls! One month later and my car has not even been looked at! I repeatedly ask what is left to investigate and they claim they cannot discuss that with me. The officer that responded to the accident that night has spoken with them and given all the information requested - still nothing. I have filed a complaint with the Maryland insurance commissioner!

After 10 years as a customer I had all my accounts with USAA. Car insurance, motorcycle insurance, Home owner insurance, Auto loan, Home loan, Credit card, checking account, even credit monitoring service. Suddenly I notice my auto insurance jump from $117 per month to $320. I called to find out why, and the answer was "We signed a new contract with Massachusetts and this is your new rate". Mind you I had just renewed just 3 months ago. I still don't understand why the thought I would tolerate an increase of nearly triple what I should pay. Needless to say I changed insurance to Liberty Mutual in less than 30 mins refinanced my car the very next day opened a new credit card and paid half my USAA balance.

A man insured by USAA hit my parked car and this is what happened: USAA took 7-10 days to call me back after they promised to respond within 24 to 48 hrs! USAA refused to pay for a genuine Honda part. Right now they are forcing me to use a "like new" part ,in other words a part (side mirror) that salvaged from a junk yard, or an aftermarket part BASICALLY AN INFERIOR part. I THINK I HAVE A RIGHT TO INSIST ON A GENUINE HONDA PART replacement since their insured hit MY GENUINE HONDA PART. The man hit my car on 3/7 and now it is 4/5 and still the issue NOT resolved. The side mirror cost $254 and USAA offered me $170! This is my first dealing with USAA and so far my experiences had been horrible... then I stumbled on all these complaints...!!! I totally feel your pains! I also contacted Mr ** who hit my car and so far no response.

Relatively minor damage to one of our older cars (1996). Still a running daily driver so I would like it repaired, at least for safety with working lights. Now after waiting 3 weeks, USAA auto insurance is asking for the details, for a 4th Time! AVOID USAA AUTOMOBILE INSURANCE!

On 3-23-15 my car was sideswiped. The police were called and the person who sideswiped me was ticketed. I cannot repair my car because the people I speak with in claims at USAA Ins. keep telling me they need their driver's statement. It's been 2 weeks and although it is clear who is responsible for the accident they will not take responsibility by calling in a statement. The police report clearly states USAA's insured was at fault and received a ticket. I need to get this resolved.

But, My eyes were opened when I was hit by another vehicle through no fault of my own. Its so sad that I received better customer service from the insurance (farmers) of the woman that hit me. I received ONE phone call from my rep at USAA, that was it, never could reach her again - straight to voice mail. I had to make phone calls often to keep this slow process going, still I was hit.

On March 8th I was struck from behind by a driver insured with usaa . I am also a member of usaa but no longer carry their insurance thank god. After exchanging information and going on about my day I figured I was done and would soon have my vehicle fixed. The next day Monday to be exact. I called to verify that my claim was filed correctly and to make sure they received the estimate I was asked to get. I was told by the adjuster assigned to my claim that I would have to get another estimate from their body shop so I drove to there shop 45 minutes from home to get another estimate. After playing the estimate game I called the follow day for more info and to make sure everything was being handled properly. I was soon transferred to a person calling themselves a special investigator and that they will be handling my claim.

I've had USAA Auto Insurance for over 25 years. During that time I have not had to use them very often but when I have, they have always been great. I appreciate that their phone representatives are always friendly, ready to listen, patient, and helpful. I appreciate that they do not spend money on TV/internet commercials with spontaneously appearing agents or talking geckos.

Tried to get auto insurance, gave them the info they wanted but they refuse to insure because they couldn't find service record. My Father served in the US Marine Corps, they advertise that they insure but refuse to.

I have never had anyone talk to me the way this licensed insurance agent did. I called to get a quote for insurance and within 5 minutes of talking to the agent, I hung up on her because she was so rude. She talked to me as if I was a child, and I am in shock at how disrespectful this agent was when I was trying to give her my business. If this is any sign of how they do business then I want to warn everyone to not do business with them! P.S. their military discounts are a total scam! They are taking advantage of hard working, loyal Americans. DO NOT SIGN UP.

Let me first state that I created this account, solely for the purpose of writing this review; that's how angry I am regarding USAA. Here is my situation and problem with them. I had an active USAA auto insurance policy and platinum MasterCard for about 4 years. I never missed a payment, I never paid late. My credit score was 720+ at the time. Things were great, but then took a turn for the worst. My ex-spouse began wrecking my credit and I began to struggle heavily financially during our separation process. I was forced to switch insurance providers to save money.

Highly disappointed in USAA Auto Insurance. I am a Service member who chose USAA due to their coverage options while deployed. Unfortunately, my fiance was in an accident (no fault of theirs) while I was deployed. I contacted USAA and filed a claim. I gave all the information they requested and was told that the other party’s insurance would cover everything and there was nothing further I needed to do. The other person's Insurance did do everything but USAA failed to mention that if the claim had to be reopened for any reason, that they would not be held liable.

I have been trying to get USAA to pay me the amount they owe me for my injury claim but they keep giving me a way too low amount. Every time I call I get a voicemail and no call back. I get emails with attachments attached but the attachment has nothing in them. Every time I talk to another claim rep they tell me that I have to talk to the person assigned only. As soon as I get this claim over I will no longer bank or have insurance with USAA.

Made application for insurance via phone and fax over a 3 month period. They say they never received the FAX's even though I have confirmation, plus many phone calls, transferred to different departments, no results, no call backs, put on hold and no one will answer. They have terrible customer service. I have decided this is not a company I want to deal with. Online reviews confirm how bad this company is. Thinking back, I am now pleased they did not take me on as a new customer. Nothing good would have come from this relationship.

My daughter was in an accident 13 months ago. USAA felt it was not worth their way to fight for us. She was rear-ended by a driver going 40 mph, while she was sitting still. They decided to take our deductible, pay us 75 % of the value of the car and told us "it is not worth our while to fight for your case.” But, called our attorney every week costing us 200 dollars a pop. I would not ever use them anymore. We have never had a claim in 25 years with them and they completely screwed us over! We had our mutual funds with them, house insurance, and car insurance, plus checking account. They have completely turned me off! ** was the ass that really screwed us and did not help at all. He was NO help. God help you if he is your adjustor. This is my opine. He pushed and pushed just to close the case, and had no concern for the client. Twenty five years no claims and thrown to the wolves!

On 9/30/2014, a USAA policyholder t-boned my car causing approximately $5,000 in damages. While USAA paid for the damage promptly, I have waited over three months for my DIV (loss in value) payment. I filed it on 12/11/2014, and when I called today to check on the status, it had been "overlooked" (according to the representative). I have previously left five voice messages for the claims adjuster to contact me, and he has returned NONE of the calls. No one has EVER checked on my son who was involved in the crash. EVER.

I have been using USAA bill pay for about 6 months. I had a situation in February. I had set up my mortgage to be paid by the 15th back in August, 1 day before a late charge would assessed by my mortgage company. I have been paying a mortgage for the past 30+ years and never had an issue, or late charge. The past 10 years or so I have used bill pay at a local bank that was taken over so I moved to USAA bill pay; I had been a member of USAA for the past 3 years prior to using the bill pay feature. I did check each payment mail date and posting dates and each was on time or early, until this one and it was 2 days. I had given myself a buffer of 1 day, just in case.

I was hit from behind by a USAA policy holder. I suffered injuries, loss of wages and incurred hospital, radiology and chiropractor bills in excess of $20,000.00. I was harassed by the USAA agent who had a nasty demeanor. She went from offering me $1,900.00 which barely covered the hospital bills to offering me $10,000.00 and required my wife (who was not involved in the accident) to sign off on the release. She refused to allow me to speak with her supervisor and when I called to speak with her supervisor I could hear her in the background. Every document that they asked for I sent immediately. Each of them justified my losses and expenses but USAA still refused to pay the total amount.

I had an accident at an automatic carwash with another vehicle. The vehicle backed into my car while we were going through the wash cycle and drove away. The carwash was able to provide a license on the vehicle that was at fault and had actual video if needed for evidence. I called and emailed the adjuster and other reps at least 4-5 times to give information on the other vehicle and the contact for the manager at the carwash. Two weeks goes by and no answer on the other vehicle. I contacted USAA again and was told that no information could be obtain on the other driver or their insurance company, and because there was no evidence my deductible would be a loss out of pocket which would have been fine if it was my fault but it was not.

I rolled my truck over due to icy roads 2 weeks ago. I was not cited for any offense by the CO Hwy Patrol, as the accident was unavoidable. USAA totaled the truck. It is a 2005 Toyota Tacoma 4X4 TRD with 154,000 miles on it. Perfect mechanical condition, clean, nothing broken, have all maintenance records. Topper, running boards, and aftermarket rims and tires. My contract says that USAA is to pay fair market value for my truck. That is to mean replacement value. They hired a third party company that is affiliated with USAA to give a vehicle valuation for my truck. They valued it at $12,971.

I (Jan 28, 2015) called USAA to inquire why the amount they were taking out of our bank account had gone up so precipitously. I never really received an answer, but got quotes from them for lesser coverage, and was given 4 different quotes, depending on how we changed the coverage. Couldn't make a commitment at that time, needed to talk to my wife.

On 11/24/14, a driver insured by USAA pulled out in front of us from a full stop at the bottom of a highway off-ramp. Both vehicles were "totaled," though no injuries occurred. USAA's insured was cited. Our insurance company was notified of the accident as soon as we arrived home. The other driver, JL did not contact USAA until he was contacted by them. We were advised that a person, RL, would be handling our claim. Repeated calls to the number provided for him produced no response. I then wrote to the CEO, Josue Robles on January 2nd, 2015. A person from the CEO's office did call, apologizing but in fact, things got worse.

USAA knowingly submitted a fraudulent claim with my insurance company. I was rear-ended in a parking lot and the driver of the other car, a USAA insurance holder, admitted immediately it was her fault. When I called USAA to open a claim, the agent became quite aggressive and began interrogating me as if we were in a court deposition. I was very clear to state that their client admitted to the fault and that we had witnesses to the event. The agent gave me a "we'll see about that" tone.

I have had more problems with USAA than any other bank. Anytime I call there, I'm put on hold for at least 15 mins, transferred to 2 or 3 different people and the customer service reps are always very rude and unhelpful. I have a car loan with USAA that I have been trying to pay off, so I sent them a cashier’s check from Pentagon Federal Bank (a real bank) for the full amount of the loan. USAA has been holding this check for days telling me they have to check and make sure the funds are there which I know they are, while they’re holding my check they're still adding on fees and interest on a car I am trying to pay off.

I was insured with USAA for 57 Years and I watched them depart from the great company I once knew. I am retired military officer and USAA used to be like a family. They only accepted commissioned officers as members. But that wasn't good enough. They wanted to expand so they admitted senior NCO's, but that wasn't enough so they admitted anyone who had ever served in the military. USAA management became a "good old boys club" for retired generals & admirals who had connections with others in management. They did not pursue a subrogation claim on a accident that was not my fault. They did not pursue a claim I had with against a company for a bad charge on my credit card. And to top it off my premium on my car was over $1,000 more than my present company. Sad!

My wife was rear ended seemingly on purpose. No police report. She obtained the other driver's information. We reported this to USAA. USAA said it was getting too expensive to pursue this case dealing with the other party's insurance company. We had to take this to Marin County, Cal. Small Claims Court.The case was won by us to recover our costs. After being a member since 1956 and spending a fortune on premiums, and very few relatively insignificant claim amounts, this is ludicrous, and a travesty!

I am flabbergasted and hurt to find out the "thank you for your service USAA Co" is quoting me a higher price because I was a non-commissioned officer instead of commissioned even though my credit rating is in the upper 2%! Unbelievable that they can get away with this. I would appreciate any feedback. Thank you.

They put ridiculously long holds on checks, even after they clear another bank. They state this is their policy. Really? It is your policy to hold money that cleared another bank?? That should be illegal. I never bounced a check ever until I started using USAA. Supposedly I have bounced 7, they charge you the NSF fee and then the check clears the very next day. That does not make sense whatsoever. DO NOT BANK HERE!

One of their policy holders backed into my SUV and accelerated instead of braking. Since this has happened I have not been given any options about what to do, where to have my vehicle repaired. Now they are questioning me because I wanted my vehicle back and would have the 4 wheel drive on it repaired and my understanding is they would reimburse me. Not happening, I am given nothing but flack which is causing my blood pressure to rise and chest pains. Way to go USAA. I don't know about women in Texas but in Tennessee we like to have some say about things. I don't like being questioned like a criminal. I have added 3 pictures but there are more. I will be speaking to an attorney tomorrow.

Driver insured by USAA using her cellphone smashed in to and totaled my truck. Even though there are witnesses USAA refuses to accept liability simply so they won't have to pay.

They can't fix anything or do anything without asking a million questions for security reasons and then it takes forever to reach a representative and none of the representatives are on point. They keep giving me false news and with my busy schedule I can never get to them till the next morning and all they do is keep thanking me for my service. I just want my problems fixed.

USAA insurance company is giving me the run around after someone insured under them barreled into the back of me while I was sitting, waiting for the lights to change. From day one they asked me questions that were totally appropriate and treated me like I was a fool and even talked to me like a fool. I am so mad. I will get my satisfaction by posting pictures and all dialog between them and I on my facebook page and any forum I can find to tell how these crooks tried to send me clear across town to get an estimate from people who tenably lied on me and told me misleading information because they never had my best interest at hand. They work for USAA, not me. Of course they don't want me to win those crook liars and thieves. I have pic and I remember what those fools said to me verbatim.

They insure Dana ** and want me to sue him. I don't use these guys and I would never use them. I own a cab service and Dana ** ran into the back of one of my cars in Pocatello Idaho on Dec. 30th. USAA is refusing to pay for damages or replacement costs to my cab. They (Amy in claims) have told me to go ahead and sue him because they will not cover damages of $4290.00.

I was hit by this person on a Monday. Nearly a week has gone by and I have not heard from them yet. She was issued a ticket for failure to yield. No I did not receive a ticket, but I did go to the hospital for injuries of my head and stomach. I called the company and was told -- had I not gotten the police and hospital involved this would have gone faster...They need to investigate the accident. How do you investigate without talking to both sides, the police, witnesses or look at the cars? Remote control???

I was driving home and came to a complete stop, (was stopped for at least 10 seconds) when I was rear-ended by a USAA customer. A witness came forward when the police arrived, and corroborated this, and stated that USAA customer was driving erratically. Officer agreed and issued her a citation for driving too close. Fortunately, I was not injured! Other party concocted a story, that I had cut her off at the last second, and USAA refuses to accept Liability and pay damages. Fortunately, I have insurance with a reputable company, and they have assured me that I will more than likely recover my share of the deductible through Insurance arbitration. This will take a few months. I find this very inconvenient. USAA adjuster handling this case is a shyster!

I was rear ended by a USAA policy holder. He was texting and rear-ended me. He tried to run from the accident, but another car and I blocked him in. It was evident then that he couldn't drive far anyway. So a week has gone by and I've heard nothing about the accident. I got the copy of the report and called his insurance USAA. He had not reported that he was involved with another car. He had just stated he had an accident.

I was hit by person insured by USAA. The person was known to me and asked if he could pay for damage without filing a claim. So I repaired the car and then when I asked for the money, he refused to pay. Instead, he filed a claim with USAA. At first, USAA was sincere but it was all a front. After submitting all the documents they requested and waiting for weeks, they denied the claim. They stated that since they didn't originally see the damage (even though I submitted the photos of damage before I repaired it) so they can't determine for sure if damage ever happened. Total BS...they never had intention to pay.

Been with USAA 20+ yrs retired military. Thinking of changing because they have taken 2 months plus to pay a claim, still waiting! We are talking both parties have USAA and the other party was at fault acknowledged by USAA and yet here we are totaled car.... Ridiculous. I always thought this was a reputable company but now rethinking that. There was a time when this company was smaller and had great customer service. NO MORE. They have gotten too big they DO NOT CARE ABOUT their customers. USAA SUCKS!!!!

I was hit by a USAA member, whom thought it was smart to text and drive. I lost my job due to the amount of days that I lost regarding this accident. I want to say that I feel, USAA does not accept the full responsibility when they are at fault. Because of this accident I've received an eviction notice, a disconnect notice for my electricity, and so forth. One of the representatives stated to me that my misfortunes are not their fault. This boiled my blood in anger because before this accident, I was able to maintain all of my bills by holding down a job. It was very disrespectful for USAA to just shrug their shoulders at my situation...

USAA adjusters continue to talk down to me with little recourse from their supervisors, so this must be an acceptable practice. At one point, I was told I should just go collect SSDI. They discontinued my Michigan PIP benefits based on findings from a doctor they paid for, even though I have 4 doctors stating the injury in question is a result of the accident. I have now filed a complaint with the Michigan Department of Insurance who has yet to respond after the complaint was filed more than 7 weeks ago. I have also had to hire an attorney to file a lawsuit against USAA now as well, and they are my auto insurance company, not for much longer. This has just been a nightmare and they are not out to help Veterans!

Stay away from clients of USAA INSURANCE. My accident date (not my fault) 10/26/2014 and months later USAA INSURANCE NO PAY NOTHING. My truck is total loss (Cadillac Escalade), 3 days in hospital, 2 1/2 months at therapy but I have pain my neck and back, I can work! At this time I lost everything, my health, my job, my truck! Only problems and bills!! USAA INSURANCE IS HORRIBLE, IRRESPONSIBLE ---> STAY AWAY USAA CLIENTS!!

I was hit in a parking lot by someone that had USAA insurance. They were quick to assist me in getting my vehicle repaired. First of all I have a truck for a reason. They supplied me with a full size car rental which upset me from the get go but it was better than nothing so I got over that. Then finally when my truck was done. I took it back to the rental company and they told me that I owed them $118.21. And I asked why they said USAA stopped covering my rental 5 days prior!! Also I didn't get my check to give to body shop TIL the day before it was ready.

My fiance were involved in an auto accident. We are insured by USAA. The drunk person who was at fault for the accident was under insured. We have the max on our policy for everything, underinsured, uninsured, etc. Since the at fault driver did not have adequate insurance we had to go against USAA for the medical and everything from the accident. This accident was on Dec. 17, 2013 and USAA is still refusing to take care of the claim today 1/21/2015. We have full police records and everything for the accident. We were in no way at fault as we were stopped at a red light and were rear ended by the drunk driver going over 60 miles per hour.

I have been USAA customer for over 5 years and my husband for over 10. During all the time I have been a client, this is the first time I need the insurance and I am very disappointed with the claims service provided. I provided multiple pictures to show where the damage was and they keep trying to avoid paying for all the damage. It has been almost a month and I hope this will end well, but so far I left multiple voice mails on my adjuster phone and her manager and neither return my calls. It is really frustrating and it is making me rethink insurance. I am sure I can find better service and I will if needed. They are refusing to pay for the damages caused on my rear bumper and they are saying it does not seem related to the accident when I am sending the picture below, which clearly shows that the damage was caused by the accident. I wish I could get a legal advice on how to proceed with this case.

In July 2012 I was involved in a car accident with my business partner. She was driving and was at fault. She was insured with USAA. I was 8 months pregnant and was sent to the ER for bruising on my abdomen. Upon entering the ER, I had to show proof of medical insurance. I gave them my medical insurance info. As a precautionary measure, I was required to stay in the hospital overnight. Fast forward 3 months, I get a bill for the remainder that my insurance didn't cover of $1800. I called my insurance and they were still trying to get in touch with someone from USAA to get reimbursed. I filled out packet after packet of information (some of the packets were the same) for USAA and talked to so many different case managers and adjusters. They never paid stating that I never filled out the paperwork. I have post office receipts as well as signature confirmation.

I was in an accident with a USAA customer and the accident was not my fault. USAA took full liability for it. Due to the accident I lost my job because I couldn't do my job duties. They was low balling me with my settlement. If you ever get in an accident with someone with USAA, I feel sorry for you.

I am a victim of USAA insurance. I was hit by a driver with USAA insurance, who was under-insured, and badly injured. It was completely the fault of the other driver and USAA has accepted full responsibility. Instead of USAA trying to make things right, they use every stall tactic and dishonorable method to avoid paying me. My hospital bills are almost as high as the coverage and I cannot afford to hire a lawyer, otherwise I'll be upside down in the whole thing. I just want to get the whole thing settled, but they quibble about the smallest thing to delay paying.

I have been with USAA for over 10 years. I do like banking with them and about five years ago I moved all my insurance policies over to USAA. I recently PCS'd to New Jersey and my auto policy went from $735 (in OK) to $1300 for six months. Their excuse/justification was the NJ PIP insurance. This motivated me to look else where for auto insurance. I went with Geico and I wish I checked with them sooner. My new policy is $650 for six months, less than what I paid in Oklahoma! What the hell USAA? I will review all my USAA policies and shop around now.

When I first started with USAA, it was after a divorce, I was initially told that my rates would not change with my divorce....and then they changed. They told me since I was not married to my husband anymore (whom was former military), I could not keep the same rates. I was then told that they would waive my first months bill but they had to set my account up on auto draft for my future payments. I verified with the rep more than once and it stated that I would not be charged the following money, well they charged me. I contacted them back and the next rep said that there was nothing they could do, talked to a supervisor whom as EXTREMELY RUDE and told me that I should have known that it was going to auto draft, although the rep told me differently. She told me that when my birthday hit, my policy would go down over $200.

Had state farm a year ago and looked into getting auto through usaa. I did, and they talked me into switching my home insurance too. They even called my previous insurance company and insurance. Few months later I noticed they were appraising my house almost 100 more than the other insurance and 3 times the amount of my home. So, I requested them to come out to do a reappraisal. The guy did, walked around for 5 minutes. Never going to back yard even. 7 months later, got a letter I need to replace my roof or they will drop me in 20 days. I called them. They agreed the guy was not a professional, that there is no criteria to who or what makes a professional, they agreed the guy never went on the roof to look. And basically said "replace or we will cancel the policy," they insisted on me getting. They were ruthless. They say they help who serves. They know those who serve will pay and take advantage of. Now I have to switch my auto, because I am not getting the discount. Year ago I was so impressed in how they did everything for me to help me switch... lol... now I know why!!!

I have had USAA auto insurance since 1987 and have had only great experience with service including claims. Once while 300 miles from home, they went the extra mile to complete my extensive repairs within a very short time. When traveling, if I have a mechanical problem I immediately call USAA to find one of their repair shops in the area to do the work because I've learned their shops are closely monitored for customer service compliance.

I received spam solicitation from USAA Auto insurance many times throughout the past 20 years. Each time I run a review check of this so-called company which uses the name USA and deceitfully attempting to connect themselves to the Armed Forces. This is quite the contrary. This company is NOT connected in any way to our men and women who proudly serve our country. Not only that, but they have horrible reviews. I have GEICO and have zero complaints with their product. My suggestion is for anyone to do some decent research and stick with well-known names along with always getting an accident report when involved in an accident. What the other driver says to you at the scene is irrelevant after the fact. YOU NEED AN ACCIDENT REPORT.

On 11/14/14 myself and my two small children were rear ended by the teenage son of a USAA client. We were stopped in traffic while he had been speeding. My hand was fractured in the collision, my daughter has a contrecoup concussion (with seizures), my son has whiplash. (She was in a booster and he was in a 5 point harness).

When my USN Lt. brother was killed in 2008, he was fully insured with USAA. I could not believe how utterly rude the adjusters handling the claims and family member support were. Moving forward to 2014 - nothing has changed except that I chose to insure elsewhere. They were disgraceful regarding my brother's death and disgraceful when I had auto claims. I will never insure any part of my car, body, or family member with them ever again. And, the insurance I found elsewhere was much less in cost and their customer service is superb.

We've had full coverage of USAA for about a year now, and just today I finally needed the roadside assistance and I'm glad I had it because I was stranded in the middle of nowhere with 4 miles till empty and 2 friends I'd just picked up from the airport. A cop and an ambulance drove past us without a second glance, so USAA was my only hope. Sat on the line for a good 15 minutes before anyone picked up but they were very courteous and patient with me when I had no idea where I was, and were able to pinpoint my location from very vague landmarks and dirt roads.

On December. 4, 2014 my husband was in a accident with a gentleman whose insurance was through USAA. I can tell you its been the worse 2 weeks of our life. Thank GOD both men were ok, the poor gentleman car was totaled on the spot. Afterwards my husband assumed things were fine until the car started acting up. USAA got in touch with us, we gave them our information, got things set up for the rental car, and proceeded with the insurance claim. As the claim went on we had some issues getting the time and date set up for the towing, meaning they could not give me a time and date when the tow driver would show up to come get it.

Most of their customer reps are extremely rude and condescending. One of them made me feel like I was a liar and that my statements meant absolutely nothing. I felt like a criminal. Like I did something wrong. A horrible company. They are just out to make a buck. USAA is just like every other insurance company, they only have their best interest in mind. What a sad world we live in.

I have accident forgiveness on my policy. I unfortunately got in an accident. My first at fault accident. Lucky for me I had accident forgiven. I was reassured that my premium will not go up, but about 3-4 months later my premium is increased. I called and the person helping me could not tell me why it went up. After talking to multiple departments, I was finally connected to a supervisor who informed me that it was not my policy and that everyone in my area code were having a price increase due increase risk or claims or something of that nature. However, my neighbor has USAA and when I checked with him there was no increase in his policy.

I do not have an account with USAA, but twice now I have had to deal with them in matters concerning their customers. In the first instance, one of their customers drove a truck into my house and then drove off. Even though their customer was absolutely at fault, and fled the scene, USAA did everything they could to avoid paying for the damages. It took six months to get our house and vehicle repaired. If I had not called them every few days I am confident that it would not have be paid for.

I was involved in an auto accident with a person insured by USAA. They claimed that the police report was the final outcome of the claim. The police report comes and states that the USAA insured was at fault. I waited almost two months for the police report. I received a letter from USAA dated the same date as the police report was available, stating that I AM AT FAULT and they will not pay for damages to my vehicle or pay for the inconvenience that this has been!!! I am just speechless and will go as high as I can to get this resolved!!!

Accident occurred Oct 29. No response as of today. Rude/unreasonable/unresponsive usaa reps. How does USAA get away with this behavior? The accident - their clients fault however they refuse resolution in the matter. Security guard on call is our recorded witness. This company's refusal to look at facts - astonishing and honestly scary. It's deceitful and dishonest. No resolution almost 2 months later. I understand their rates are low. No surprise here.

I had my roof inspected by a professional inspection service. He found hail damage and recommended having my roof looked at by a roofing contractor. I got estimates from two reputable roofing contractors which their bids came in at $5100 and $4708. USAA sent out an adjuster which stated there was very little damage, not even enough to reach my $1570 hail damage deductible. They have fought me all the way on this claim. I had to pay out of my own pocket $4708 to replace my roof so I could protect my house. USAA says that they serve the veterans. Well I say they're full of it. I also found out that there are more than 700 unresolved complaints filed against them on the BBB website similar to mine.

Stay away from USAA auto insurance. I was in a hit and run accident 2 months ago. USAA is refusing to fix my vehicle back to the condition the vehicle was in. They state "sorry for the inconvenience". I am paying my deductible to have the vehicle repaired and now will also have to pay $800 on top of the deductible to have the vehicle repaired correctly. The issue is they will only pay to fix a portion of the damage. The lines rocker panels on my truck will have a 10 inch shiny section where it was repaired since the new product is not the same as the old product. The repaired section will also be thicker than the rest of the truck. The rest of the rocker panels will be a dull grey color again due to the old product that was sprayed on the truck. It will never match like it did prior to the accident. Here is the exact email from USAA! Pictures to follow as they still haven't fixed the truck at all 2 months later! "Mr. **, I apologize for the delay. We have determined we will only pay for the affected area of line-x. I apologize for the inconvenience this may cause and will follow up with you tomorrow morning going over my conversation with my manager."

All Vets, active duty and family members please hear this warning. Drop USAA ASAP! This company will drop you with no remorse and no reason. I was recently informed that USAA will drop me as of Jan. 31, 2015. I am a disabled Vet. who has been with this company for 33 years paying their ultra high premiums ($300 per month for two old used cars with a book worth of less than $15,000 total). They are dropping me because they made up claims on me: first, I broke down with a water hose bursting, had my car towed and paid for all repairs this is a claim according to Carmen **, P&C underwriter... second my truck overheated, had it towed paid the entire bill out of pocket and this is a claim according to Carmen **, P&C underwriter... my wife and I separated and USAA told her to separate the policy, hers in KY and mine in TX, her son had a wreck in KY and USAA put it on my policy and Carmen **, P&C underwriter says it is my fault, me in TX and the accident in KY by the child of my separated wife, on her policy.

We just had about the worst experience ever trying to use our roadside assistance coverage. Late this morning my husband's car broke down in front of our kid's daycare. Contacted USAA to request a tow, got a confirmation that a tow truck would be there at 2:15pm. At 1:30pm we called to see if the pick up time was still the same so we could make sure to be there on time and to confirm time of arrival with the repair shop. We were told they were running a little behind and instructed to leave the keys under the doormat of the car.

I had their insurance on my autos. I was under the impression that as a Veteran I was getting a special rate. This year I thought I should check what I was paying. I was surprised that Geico for the same coverage was nearly $300 a year below their figures.

I've been a customer of USAA for 38 years, since I was born. I've never had a problem with USAA until I filed my first claim. My car, a 2006 Acura RSX, was caught in storm and wind damages when I was deployed to Kuwait. First they denied the claim saying it was wear and tear and responded with a witness statement from my neighbor and an itemized list of new parts that were damaged that were less than 3 months old. So then they re-appraised the damage at $5200, and now what to total loss the car. However, I have over $5000 in performance parts and they appraised the vehicle at $6676. It only has 63,000 miles in it, so I looked for comps as they sell between $11,000 and $12,000. They gone from one extreme of denying the claim as wear and tear to declaring it has a total loss and trying to rip me off on the value of the vehicle. 38 years of insurance payments to be ripped off on my first valid claim - this company does not operate in good faith and is manipulating claim amounts to maximize profits.

I setup an automatic payment on my USAA auto loan using my saving account. I later made a change and switched it before the due date to withdraw fund from my checking account instead. I submitted the change successfully. When I learned that there was an insufficient fund from my saving account, I contacted my bank and they waived the insufficient fees. I contacted USAA multiple times via email and on the phone. They refused to give me a complimentary one-time waive of the fee associated with this transaction. Bad customer service USAA. Ironically they rate me 4.6 out of the possible 5.0 as best customer on their USAA.

First off, I've never had problems with USAA after 13 years of being with them; now I've noticed a change since the beginning of this year with customer service and banking. I admit I'm not the best with finances but I've looked over the recent transactions and USAA is deliberately holding bills in order to ensure that when they go through that there will be an overdraft fee. I've check through last month and even the month before finances and have noticed a trend. What once took a day to process a transaction now takes 5 days and when I called the payee they show that the transaction was approved and already accounted for. When I called the USAA they said that they were unable to give me any of my own financial information because my name wasn't on the account! After banking with them for 13 years and having a joint account with my husband now I'm being denied my own financial account because they couldn't find my power of attorney that has been on file for four years and updated every year. I am now leaving USAA and filing complaints! Do not bank with them.

USAA agents lied to me and switched me to 8 adjustors. Cecile rear end-me and caused severe injuries to my spine, nerves and body organs. Cecile called her home and she was told not to call the police. Cecile told me that her daughter had an accident and her insurance would pay. Cecile told me not to call the police and her insurance would pay for the damages. I believed Cecile, first mistake. USAA told me to file a lawsuit without using a lawyer and they would pay for my injuries and my medical bills. Second mistake to believe USAA. After I filed the lawsuit per their request, I was contacted by a USAA lawyer saying that it was my fault; I called the USAA agent and they told me that they can not talk to me anymore. In the trial, all the communications between USAA and myself were not allowed into evidence per their lawyer request. They lied in court to avoid paying for the negligence of her driver.

I was unhappy with the auto and home insurance rates charged by State Farm. A ex-military friend recommended USAA, which my parents were on. I am so glad I took a look at my mother's insurance before I moved to them: They had been increasing my mother's home insurance property replacement values every year, totally without any regard for realistic valuations or neighborhood values, and had overvalued her house by over 50%. And they automatically pegged her personal property to a percentage of that, so her very old furniture was valued at 500% more than replacement. So basically, they have been deliberating and knowing robbing a 86-year-old widow.

After having been lied to by USAA for the last time, I specifically told them that I would be switching insurance companies. What did they do? Reported to the state that I have no insurance and my license was suspended. I had no idea as I had started my policy with one of their competitors and thought that we were good. Nope. My license was suspended last week...two weeks after I told them of my plans to switch. Now no one over there wants to take accountability for it and I'm stuck having to fix this mess. NEVER AGAIN.

I just posted this grievance on the USAA website under their Contact and Customer Support Center. I wanted to share it with the public to make people aware of how USAA treats veterans on Veteran's Day: I am highly disgusted with how USAA conducts its business. I just got off the phone with our loan processor, Lashanda, who informed me we were denied our home loan because of how our residual income was calculated. Unfortunately, I was also told we wouldn't be getting our good faith deposit back because the appraisal already happened. With this said, help me understand how after submitting the basic information needed to calculate residual income (i.e. our tax returns on Oct 29) that this one single determining number (residual income) was finally calculated and shared with me on Nov 10 after an appraisal done Nov 4. This makes no sense! We paid $350 for incompetence!!

First and foremost I'd like to state that I have been in the USA since I was 3 years old. I am not from Mexico but from Cuba therefore I am a political refuge not an immigrant capable of deportation. I've also been in this beautiful country I call home legally ever since I set foot in it and I respect and love this nation. As of May 2014 I went in for my citizenship and passed everything but on August my permanent card expired. All I was waiting for was my oath ceremony. I've been with USAA for 8 years along with my husband who is in the Army. I used to bank with them, had a credit card even insurance! USAA treated me so unprofessional!

In 2012 I got financing through USAA for a car + extended warranty (5yr 75k miles). They rolled the $ for the warranty into my loan, which I pay monthly amounts based on. They have refused to honor the warranty for a while now, yet have kept my $ and continued charging me interest on that principal amount. Long story short, they completely manipulated me into buying their financing by selling me a warranty they never intended to honor, which has cost me tons of extra $ and headaches now.

I was rear ended in October 2013. USAA was my car insurer. In PA, your own policy covers your own medical bills even though the accident was not my fault. I have been treating for about 6 months and even though I have $25,000 in medical benefits, USAA is refusing to pay any more bills. They said they had their adjuster, without ever seeing me, look at my case and I am not in need of any more treatment. Meanwhile, MY DOCTOR says I still need treatment. On the bills that they did pay, they did not pay timely. I had a doctor appointment in February, they paid him in August!

Recently I married a member of USAA Federal Savings Bank and although he probably at this point in time would not like to be referred in such a manner, it is the truth. Prior to our marriage, about thirty years ago, I too had USAA insurance. Within the first year of being insured, I needed to file a claim due to a hit and run in a parking lot that left a dimple in my bumper. I called my insurance company and was told that I could file a claim and the amount that I would receive for the bumper would be $500.00, however, my policy would increase in cost to me $500.00 each year for the next three years. Needless to say, I dropped this company and became a customer with State Farm and remained with this insurance company for more than 25 years. I changed agencies when we married and that is when all of the troubles began.

Made the BIG mistake of deleting current working automatic payment account for a different one, to pay for my auto insurance from USAA. They cannot verify the account until you login to their multi-level security account and request two deposits made to your account to verify it. USAA then (hopefully) sends you two different temporary deposits within 1-3 days. You then hope this has happened after three days; go to your local branch within 30 days (and also before the next billing date); obtain those deposit amounts; return to USAA website and enter your three levels of security login information; find the manage accounts feature; click on the non-verified account and enter the two values from your bank. Now hope and pray the verification posts, stating that it is verified.

I have read a bunch of these reviews before posting and do not get the negativity associated with USAA. Not only are they my insurance company for both auto and homeowners but they also handle my banking, credit cards, and auto loans. But that's all beside the point.

I have had it with USAA as a bank, but more so as an auto insurer. They have raised the premiums. When I've called they say that I no longer qualified for the lower rate. When I asked them did they inform me of this change BEFORE they deducted the money off my debit card (not with USAA) they told me that a letter would be in the mail. I thought that before they took a payment other than the amount agreed to, they would have to inform me. They say no. But that wasn't it, they charged me NSF on my savings account with them for the insurance payment. I asked them how they could charge me NFS fees when the payment was going thru another account at another bank. They informed me they would check into removing the NSF fees.... WHAT? You cannot charge me NSF fees on an account that the payment wasn't taken from.

25 Year Member Reports: USAA has CHANGED. BEWARE and ready to fight FRAUD! I have paid hefty premiums for auto, home, life, and umbrella policies to USAA for over 25 years. My family had a claim about 15 years ago and USAA faithfully took care of us. Things have changed. Recently, my car was hit from behind, nearly killing me. The driver, also insured with USAA, was speeding and didn't see my stopped car in the fast lane or the other 3 he totaled because he was looking down at his radio, more likely, he was texting. He hit my stopped compact car in excess of 75 mph, totaling my car and others around me. I was rushed to the emergency room and treated for multiple broken bones, hands, neck, back, ribs, legs, concussion, contusions, and other injuries, which eventually resulted in surgery, and wiped me out of work for over a year.

I was stationed in Germany and Great Britain and I was never able to get USAA Insurance had to settle for GEICO!!! I was an enlisted man, while the USAA Insurance was a better rate and available to Officers only. It just irks me to no end that they want to get your business but didn't want it before!!!

I was parallel parking into a parking spot downtown Chicago, and a taxi driver, with NO valid driver's license, rear-ended me while I was already 10 feet backed into the spot, trying to drop off these three girls. He hit me in the middle of my bumper, which caused some frame damage, and he had damage on his driver side front bumper... along with multiple other scratches. My first accident, and when I got home I filed a claim with my USAA auto insurance. They proceeded to tell me that I had negligence on my part, for not seeing the taxi driver while parking. How do you expect someone, who is already backed into the spot, to check all three mirrors at the same time. I DON'T HAVE SUPER VISION POWERS!!!

We have been USAA customers for a while now and until we had an auto accident everything was fine, well.... Sometimes I did have to call to get things removed from my policy because they added things to my renters insurance. When we first went to USAA we asked for full coverage on two vehicles, well the other day we got into a car accident (we slid on oil water mixture while making a left), we ended up sliding up a curb unto a sidewalk... Thank goodness we didn't hit anyone, no one is injured and we have auto insurance. Well we called USAA and guess what? We don't! This whole time we thought we were paying on auto insurance like we asked for but they only covered one of the vehicles and not the other because it was old! What?

My husband is a veteran of 4 deployments and we have been with USAA for 22 years and never filed a claim! We pay nearly $3000.00 every six months with them for insurance on our vehicle and all have full coverage. My daughter backed into a pole in our yard and we went ahead and submitted the claim since we had "Insurance", we have a $1000.00 deductible. The vehicle is a 1991 Geo Tracker that is in very good condition with 103,000 actual miles on it. NADA Book value on this vehicle $4,275.00 for High Retail - Average Retail is still more than their offer. I was also offered $5200.00 for the vehicle less than 2 months ago by a dealership and the vehicle has a brand new less than 5 days old set of $800.00 tires on it.

USAA has done a very if not extremely poor job with customer service and repairs for insurance claims. A USAA insured customer knocked my outside mirror completely off my vehicle. The insured left a note admitting fault and contact info for whatever I needed. I texted the insured and he immediately gave his USAA policy number to process the claim. Two days after the incident I took my vehicle to the approved auto body repair center for an estimate of damages as requested. It was a matter of two weeks before I spoke with the claims adjuster in which the claims adjuster stated that she had to speak with the insured regarding the situation. I was confused what further measures needed to be discussed as the insured admitted to being at fault. The insured decided to say that he felt the mirror was not stable and/or it may have been glued on. This is incorrect.

On August 10,2014, I was the victim of a parking lot collision. I have been a member of USAA for 45 years and have not had a ticket since 1977. When I arrived home on the evening of the accident, I called, the first thing was that we're concerned that I was okay. They took down pertinent details and arranged an estimate through a body shop in partnership with them under USAA's STARS program. The estimate was very professional and thorough. Their photos were uploaded to USAA via internet along with the estimate. USAA paid them the next day and said that if there was any additional damages uncovered that they would pay the repair facility.

We were never paid in full on our house claim for the Florida hurricane, requiring us to rebuild our house and lives, which we start as fast as we could. Taking years, upon completion USAA was told via our bank loan, they were our carrier. Never looking at the bill since included in our loan, we realized a later that they had 15 times our Rate! We immediately shopped insurance and called USAA about the 15 times difference from a local quote. They just said "we're the best!" At which time we reminded the clueless employee (!) they never paid out in full on our policy. He had no record of that and we told him to cancel our policy, we were going local and expected a refund on our year balance. Since that date we never got a refund and life being hectic, never got back to them expecting them to do the right thing. Get a note in mail, not from the great USAA, but DMV stating no car insurance. We were never called or emailed etc stating this was a issue! So basically terrible customer service, not honorable to contract. Would not recommend dealing with.

My 2005 Nissan Xterra was vandalized while at a mechanic's garage. It was towed there, then driven when the repairs weren't right (less than 2 miles driven). I had forgotten to take my vehicle out of storage (I was in Afghanistan from 2012-2014), I was paying storage fees instead of regular fees, but THE CAR DID NOT WORK (new motor installed) and was only driven back and forth to the repair shop. I have been with USAA for about 15+ years, NO tickets, accidents, or claims, and 5 insured vehicles-- paying 1547.00 in premiums; and USAA wouldn't pay a claim of about 4,000.00 dollars. Can someone recommend me to a New Auto Insurer, asap!

This is the 2nd accident I was involved with that they automatically give their client's right. A woman runs a stop sign and my son's at fault. The car was a beat up station car, my son's car is brand new. 4 month later his car is not repaired.

Talked with Sara, part of the CEO's office. I looked into USAA a few years ago. I was looking at renting out my house and moving into my girlfriend's/now wife's house. They said in order to rent out the house I would have to have landlord insurance and renter's under her house. She had a different insurance company and did not want her to switch. So I never changed, but just on the quote they started up renter's insurance. I called in 4 times to cancel. So I decide to start auto insurance up with USAA a few months later. Don't know why.

I have been a USAA member since 2001. My wife recently had a vehicle collision with a deer while on her way to my SLC graduation. Our 2013 Honda Pilot had some damage and required for the truck to be repaired out of state due to the trip. We got a rental vehicle for the 6 weeks that took to repair our vehicle. After our vehicle was repaired we come to find out that USAA only paid $900.00 out of $1,400.00 of the car rental bill. I call them a number of times to see if they would cover the remaining portion given the fact that for the past 13 years I had been accident free, well I guess that was too much to ask. They denied the request. Well, I went shopping around for a new car insurance in which Geico surprised me with their military rates, way better than USAA, so I canceled my policy and went with Geico. My whole point is that USAA would rather see me go than to help their long time customers over $400.00. Well I come from a family with several military members that have USAA, that's going to change soon. I will never go back to USAA, not until they realize they are not about military families anymore but to getting our pockets and see dollar signs in our foreheads.

In March of 2011 I was struck by a USAA insured motorist. My new car that I hadn't even made a first payment on was a complete loss. I sustained injuries to my back including the destabilization of a fusion that I was a mere 6 months post op from. It took USAA over 8 weeks to issue us a check reimbursing us for our loss of vehicle. I have had two additional back surgeries and face several more throughout my life. My husband and I have been sued for medical expenses and almost lost our home. We just tried mediation with USAA and walked out. They offered less than 1/3 of my total medical damages!!! They are trying to claim no responsibility because I already had a compromised back. Um, excuse me. If I have a broken leg and you kick my crutches out from under me causing further damage, YOU ARE AT FAULT USAA!!! It doesn't matter how compromised my back is, your driver hit me and was cited by the police at the scene. The results are that I will undergo more than a half dozen reparative surgeries in order to have quality of life. He paid his premiums for insurance, now pay up big biz!

The USAA client rear-ended my vehicle. The USAA adjuster refused my claim for repairs based on the client's erroneous statement that "I cut him off". The adjuster ignored the police report that clearly diagrams and states that the USAA client was given a citation for following too closely. Thus, assessing fault to the USAA client. I will send an update if USAA re-evaluates their position or if I have to seek a legal remedy for the situation.

One of their insurance customer hit my car and they told me take them to their estimator, Caliber Collision, then first of all they estimated aftermarket price for my bumper and front head lights. And estimated 50% lesser value than original fixed price... And they said they could only provide rental car for three days and told me it takes 5-10 days for cheque to arrive. Now my PRB car is wrecked, no money, no rental... and when I called them, they hung up on me...

My daughter in law had an accident in our truck a year ago. It was the other driver's fault. There was no question on the police report about who was at fault. My daughter in law was 8 and 1/2 months pregnant. She immediately began having contractions from the stress of the accident, and the ambulance driver demanded they take her to the hospital immediately. She was in the hospital for several hours monitoring the baby and her contractions because they were worried she was having some issues. The insurance company has not paid a dime on her medical bills, and she has had to file on our uninsured motorist to have a portion of the over $4000 in hospital bills paid. She has now filed a claim through her lawyer to try to have the bills paid.

We had a driver hit us on the highway. Took our vehicle to the dealership that we bought it from and told them there was insurance from either the driver that cause the wreck or from our insurance (usaa). The adjuster wrote the estimate to repair the vehicle to pre-wreck condition. We contacted USAA about our claim and went through the steps. We informed them that there was an estimate and who had done the estimate. The adjuster said that was one of USAA'S preferred auto body shops and I stated I would contact them back and then call the adjuster back, she agreed. The USAA adjuster then ignored what we decided on during our call and called the shop.

We have been with USAA for many years. Our policy has been going up every 6 months. We have no tickets or claims on us. They came back later stating my husband had a ticket almost 6 years ago and we are being charged now since they just caught it. My 21 year old son has a newer vehicle and his policy is half of ours. They are ongoing making mistakes on our policy. My son has a Corvette in storage. They were charging him storage fee and liability insurance. After talking with them an hour and half it was corrected. I ask for a credit for the extra cost and I was told no, it was our responsibility to catch it. I was calling because I caught it.

USAA does commercials and marketing to convince us how great they are but after being a member for 25+Yrs when I finally have a claim they don't want to pay my rent car for 30 days on a total loss. Allstate give their customers 30 days per my family, why won't USAA? I'm spending next 25 yrs with Allstate. Don't buy USAA.

I was parked in a public parking lot. A young boy got his parent's keys to their truck and tried to drive it. The boy hit five vehicles in the parking lot. My vehicle was one of them. USAA told me to take my vehicle to a shop they recommended and that USAA would pay the shop directly for the repairs. I did as USAA requested. USAA then told me that the cost of the repairs was $3,016 and that the value of my vehicle was only $2,700. They said they would take my vehicle and give me $2,700. I said I just paid $3,500 in repairs for my vehicle, that it was worth more than that, and that there was no way that I would sell it to them for that amount of money. They said they could subtract the salvage value and give me $2,200 for the car and that I could pay the $800 difference to the body shop to get the car repaired. I mentioned that their Website said they helped Vets. I stated that "I am a Vet and it looks more like you are trying to screw me." Can an insurance company do that? Is there no oversight committee or review board to insure fair practices?

I was in a car accident, it was my fault. I used the shop they told me was a good one. From May 5th till June 6th my car was in shop, I picked my car up June 7th. Since I picked my car up it has been in the shop every month except the time I was in school for 6 wks., for the same problem. When the body shop first appraised my car, they said total loss. USAA claim guy went to shop, they dropped price fixed car. It will be my 5th time taking it back to shop. USAA notified me I would have to pay for my rental out of pocket. I'm taking car back, for warranty bodywork.

I have been a customer of 40 years with USAA. My car insurance was cancelled after a fender bender and when it was finally reinstated, the rates went up 100% to a unthinkable amount. They basically forced me away as a customer. I was told there would be no other fees due and received an additional bill for over $500, demanding payment. I have never missed a payment or had an accident. When I brought my concerns to the management, they were rude, unprofessional and "happy to see me go". Nice.

On 8/29/14 I was sitting in my garage when I heard a loud bang. I looked out my garage to see a car driving away from my mail box and it was now at a 45 deg angle. I ran out to see if the driver was going to stop and it didn't. I saw the car go to the end of my street and the driver get out and go around to the passenger’s side to see something. Well after I found out who the driver was and had their ins. info I put in a claim for replacing my mail box. After contacting USAA INS. and letting them know what happened and what I was, they said "ok we’ll look into it."

Around 3 years ago, my car was hit by a USAA insured driver. Clearly her fault. She crashed into me from another lane and even said after that she had no idea what happened. I told her that I know, you hit me. After delaying me for months and bouncing me around to a different representatives each time I called, USAA told me it was my fault because I was a negligent driver! Their client crashed into me from another lane, admitted that she didn't know what happened and I was negligent! Unbelievable.

They charge more than most other ins. co. and use vets as a come on to go to them. I find it Appalling and underhanded and just to show how much they’re not even members of Consumer Affairs, and as you can see from the reviews why they don't want to answer for all of this. Shame on USAA for who and what you are and using Vets as your ploy.

USAA is deceptive when they claim to repair cracked/chipped windshields. They charge you your deductible first for any damage over a quarter size and then have the claim submitted to SafeLite to do the repairs. This bit of information should be included in the explanation of coverage. SafeLite are not the only windshield repair in town. USAA collects thousands and thousands and thousands of dollars in insurance over the years and years and years you do service with them. USAA gets so much praise for being better than the rest. Are they??? USAA is not the only insurance in town either!

I was involved in a car accident that was not my fault. The other driver turned left in front of me and I tried to avoid the turning car but was unsuccessful. The other driver had USAA insurance. USAA assumed full liability for the accident but refused to pay all of my damages. After being transferred many times by their customer service representatives, each one telling me I had been transferred to the wrong department, I became very agitated. After I was informed that USAA would not pay for all of my damages, I asked who was responsible for the rest of the damages, the USAA customer service representatives informed me that I would have to sue the policy holder for any damages left over above what USAA would pay. I did not agree with this. We pay insane rates each month and we think our insurance company will be there for us instead of advising people to sue us.

I have been a driver with USAA for 11 years now. I have been involved to 1 accident involving multiple cars and a few other claims more recently. I have paid my premiums in full and on time every year, yet because they had to shell out over $1500.00 within the past year (while I still pay them 75% of that in premiums) they have decided to drop me. USAA prides itself on servicing our veterans and active duty members to the highest standard, yet I was dropped for having one unfortunate year after 10 years of problem free driving.

After filing a claim for vandalism to my house about 4 months ago, USAA is still dragging their feet and refuse to honor the policy they sold me. In the meantime I'm held captive and can't fire them because I have a "claim under investigation".

I had a cracked windshield. All of my previous insurance companies had a $50 deductible for windshield only claims. I called the USAA line which connects you to Safelite. They quoted me $494 and informed me that USAA covers windshields under the comprehensive, so I would be responsible for $250 (my deductible) of the bill. I have never had a windshield deductible over $50, so I was really taken aback. At any rate, I have had multiple windshields replaced in the past and thought almost $500 sounded a bit high. So I went to the Safelite website directly and put in the information without USAA. They quoted me $314.95. That's a $159 discount to NOT use insurance. Plus, then I don't have the claim.

Debris from a construction vehicle struck the windshield and bumper of my car on Interstate 95. The car was purchased less than 24 hours previous. I obtained all info from the construction truck and driver (they pulled over). Information was provided to USAA, they advised me to go safe lite auto glass, which as it turns out is partially or completely owned by USAA. I inquired about the quality and origin of the glass that was being used to replace the broken windshield. I was advised that it was after market glass obtained from a salvage yard. I did not have it replaced at Safelite.

I've worked at USAA. Here it is: They don't care about the military. They only care about profit. Their real profits come from investments that your insurance premiums, etc pay for. And THAT's why their bonuses are high during tough times.

We've been members for over 10 years. I became sick and lost my job. We were unable to keep up with credit card payments. We set up an arrangement with USAA to pay the balance in 36 months. Because we didn't pay the balance in full, we can't access the website. That means: No deposits, no transfers, no bill pay, no printing of insurance cards... nothing!!! We have to do it remotely, or call and wait to talk with someone. This is very inconvenient. We are switching auto, home, checking and savings immediately. I use to talk highly of USAA to everyone, not anymore. Very Disappointed in their policy and how they turn their noses up to people who have a life-threatening disease.

I called two different times and two different quotes. Do not give them any money until you have something in writing. Big liars. I don't just give my hard-earned money away. Liars, liars, liars. Their commercial is bs!

Involved in accident. USAA client said he was 100% at fault. Police report concurs. I had nothing to do with the cause of accident. Adjuster K ** is only going to settle for 30%. My family served since Rev. War to present. No money to fix.

Two years ago, my Veteran Marine, husband of WW2 passed away. We had a credit card with USAA for years. Paid it off monthly. Well, after his death, I attempted to get house/car insurance from them and they refused to give me a quote. In their advertising, they say their insurance is for the WHOLE FAMILY GENERATION AFTER GENERATION. Even their representatives don't realize this is a company policy. I told several of them to check it out and they were stunned. I was the wife of a man with a 100% disability from the service. He would be devastated if he knew the policy of this company and so would the veterans that are signing up with them. IT IS FALSE ADVERTISING.

In 2006 I was in the air reserves, won't say which part but the part that didn't pay on time. I had never in 7 years missed a payment on my credit card nor my insurances with USAA, when the reserves did not pay me for three months!! I was in a horrible situation. I informed them I was overseas and had not been paid. They neither cared or helped me work out a cheaper payment plan. I was left with one 30 day late payment on my credit report and another for 60 days and in fact had only been 30 days the second time, but USAA didn't care and added a 60 day late charge anyway.

I have been with USAA since 1994. I just moved from Maryland after 25 years to Houston, Texas. They refused to give me renters and auto insurance without a reason. I asked them to please tell me why. All they do is transfer me to the next customer service person.

Saw all the commercials with this company wrapping itself in the flag and how you could get this great insurance if you, or a family member honorably served their country in the military. Yeah Right! My father was an army staff sergeant in WWII and my mom was an Army nurse at Walter Reed Hospital during WWII. I guess their service to the country and military wasn't good enough, because not only did your family member have to serve their country, they also had to serve this USAA company by being a paid member, or you just don't count. They checked their paid member files and neither of my parents was listed, so tough, get your insurance elsewhere. VERY MISLEADING ADVERTISEMENTS! Disgusting.

USAA canceled my auto insurance policy two months ago because they told me the wrong amount for my automatic payment and as a result, I ended up with a suspended license and no coverage. I discovered this by accident Thursday, 19 Jun 2014, evening from a police officer friend of mine. I called USAA livid and they apologized and backdated my policy and gave me a letter explaining the mess up. I spent almost 2 hours at DMV 3 days after getting out hospital to resolve my driver's licenses issue.

I was hit a year ago by a USAA member, their fault. It's been over a year and USAA is fighting to pay for my surgery and medical bills. Had to get an attorney (I swore I would never do that) but leave it to USAA to change this Vets mind to try and protect myself. They use vets in ads saying how they work with us. That's a laugh. It's all about them saving $44,000 for my surgery.