UnitedHealthCare Reviews

I went to Walgreens yesterday. I had 3 OTC items. I take the time to go there. I make sure they are OTC. I get to the register. They say, "No. Payment not accepted." Lol same with customer in front of me. Mind you I have had reward on my card for over 2 years. I'm told, "You can use rewards for anything in Walgreens!" Lol!! Wrong again. When I've tried cashier and manager has no clue what I'm talking about. It's a scam!!!

If I could rate it a big fat ZERO I would. I started thier prescription drug plan on 1/1/2025 and still have not been able to get a prescription filled. I have spent more time on the phone and internet between them and my doctor to try and get my Meds filled. No need to go into details, all I can say is STAY AWAY from them

Their site says member services 7 days a week which is NOT true. It’s Saturday and our active insurance is showing inactive and we can’t get through to anyone. We tried the member services number in back of card, says Mon-Fri so we tried the chat feature, also Mon-Fri. Then I tried instagram messaging as last resort and they gave me a different number to call NOT on our card, we got someone there who said our insurance IS active so they aren’t sure why cvs shows it’s inactive, but then said she couldn’t help and that we have to call back Monday to another different number that’s also NOT on our card. We pay too much for insurance to get zero member services when you need it.

Have been paying for services for 3 months and still haven't received my card because of the incompetence of this company. I have filed a class action lawsuit, save yourself the trouble. I work 50 hours a week and they can't answer the phones on the weekend.

They denied my claim for sleep apnea. They denied my medication for stage 4 esophagitis. You pay them and they don't want to approve your claim when you call them and ask why they denied your claim. They lie and say they did not deny your claim but I have paperwork from my doctor's and pharmacy showing they denied it. They don't care about anyone. All they want is your money. Don't use UnitedHealthCare. They have the highest denial rate out of all insurance companies.

Yesterday I took a closer look at my UHC 2025 Medicare Advantage Plan and others. They seemed to have made a lot of changes. The OTC benefit is gone. Now there is a large deductible on Tier 3. So I decided since it's open enrollment I switched back to Humana. I cannot speak about other states. I feel that their whole company is way off on their 2025 changes and no longer competitive in the marketplace in almost all areas.

Horrific website. Just trying to register my new account. 2 days later no one can understand why I can't gain access or why I can't register. Then they get something called Optum Messenger involved as they will have all the answers. They send a private message that, you guessed it, can't be accessed even after setting up a new account with them, applying several access codes and wasting yet another couple of hours to still have no answers or access. They have really went overboard on the levels of security they require when they themselves can't even get in! Unbelievable!

So, I am new to UnitedHealthCare just this year, and already I have experienced some pros with big cons! False advertisements such as shopping places your UCard supposed to work. Also no shopping catalog or access to the online healthy benefits app.. We'll see how my health care goes!!

I had UHC insurance at my last job, thank god I don’t anymore (now I have Cigna, one of the best in my opinion). I would advise anyone if they can, please do not use this insurance. I was falsely charged by a doctor, I had all the proof that it was an annual physical (which is free supposedly by most insurances, including the plan I had at UHC). I sent in a grievances appeal and was STILL denied by the insurance. The doctor charged me under some crazy appointment and gave me all of these tests, EKG, ultrasounds, etc. and then had the nerve to charge me! So I told UHC and they still denied the claim. When I try to call no one answers or you get transferred 10 millions times and then the call disconnects. I am now going to have to get my lawyer involved. For your own sanity, please avoid this insurance like the plague!!!!

Terrible service. I was transferred over and over between departments and no one had the knowledge to help me resolve my issue. Very frustrating experience after several hours on the phone without a resolution. In addition, they refused to cover a medication that my doctor prescribed. I’m looking to change plans.

Poor marketplace coverage - they paid nothing in 2 years I ‘covered’ my husband. Didn’t cancel the policy after death notification so continued receiving monthly bills. When calling - you speak to automated voice. When you do reach a representative, the noise in the background call center is so loud combined with accent so thick it’s near impossible to understand - told no other representatives are available when requested who speak English as primary language. Wouldn’t recommend.

United Healthcare Community Plan in NJ... Have you ever thought why they don't have an address in NJ? Probably, they don't want all bad reviews to follow them... This is not right. If you google "United Healthcare Community Plan in NJ", you won't be able to find a location on the google map or any other map. They are practicing very bad corporate practices. For more than 10 years they don't accept new insurance providers officially trying to find all the excuses to make the life of their patients more miserable. Patients have to leave this network because they cannot work with providers they chose and the providers are not accepted to the network. I think all providers who have ever experienced United Healthcare bad practices should discuss it and write the collective letter to NJ senator and ask for thorough investigation of what is going on with United Healthcare in New Jersey.

I want to share this positive Review because United Healthcare deserves it. I recently found out a Dr. Matthew ** has left Surgical Clips in my TMJ area and I have been suffering with pain and Chronic Deformity for years. I have continued to go to several Specialist but no one has diagnosed me with these clips that continue to cause infection, swelling, bleeding etc. I learned of the negligence on 9/26/24 and these doctors have known for years but instead they say, "I am Delusional," to prevent me from getting the proper medical care and treatment. Virginia doctors have been caught several times with the mistreatment of patients. I want to thank United Healthcare for their loyal support, care and compassion while trying to find a doctor in another state who morals and ethics have not sunk so low. I pray I get the help needed in time before this severe infection kills me. I want to thank the staff and especially Ms. Crystal T. for the help I received with this matter.

What's the point of trained Doctors and health insurance prescription coverage, if the Doctor prescribes a medicine for me and health insurance denies the coverage. It baffles me how they believe they are more competent on choosing what I can and can't take, as opposed to my doctor.

I went to one of the recommended chiropractors from UHC list of providers. To my surprise, I was charged for the consultation, the “exam” and the “treatment“ on top of the copay. I got home and called UHC for an explanation of the chiropractic coverage and what does exactly the copay covers. After more than two hours on the phone, passed around from advocate to supervisors without a clear answer even from the amount of the copay (went from $15 to $50 until finally I was informed it was $20 a visit).

This Company has denied a service for my child when clearly they have all the notes from all the things she has had done to determine her issue. I called customer service to discuss issue and the person would not discuss anything stating HIPAA policy when child is under age and I'm her guardian/parent. I asked for supervisor and that supervisor told her rep to send me to different supervisor who when I got disconnected called me back with an attitude and refused to give me her name and hung up on me.

This is the worst insurance company. I was approved for a medication for a year and now pharmacy is waiting for prior authorization. It takes ten minutes to get through to an actual person and then that is usually not the person you need to talk to. I would not recommend this insurance to my worst enemy.

I would give 0 stars if I could. In fact, negative stars if it was possible. Has really sucked the joy out of my life. I've been paying for my birth control for like a year, when apparently it was supposed to be covered in full this whole time. It was costing me, a broke college student, $60 a month when it was supposed to be free. I call them, ask hey, why can I get this covered? Yes, they say, it can be covered if we get a PA from your doctor's office. My doctors sends it. United Health Care cancels it. I ask them why they cancel. No, they say, it was your doctor. No, actually, it wasn't, my office shows me that it says it was their end. Then United Healthcare says wait, actually it's because they weren't specific that your medication is for contraceptive purposes. Okay, my doctor changes it, is that better, United Healthcare?

UnitedHealthCare denied refilling my prescription. I am a diabetic. Prior to this refill each month they were waiting longer and longer to process my refills. This month I am totally out of medication. Pharmacy told me script ready for pick up finally and when I arrived was told it was denied. Called United healthcare and was advised that my doctor has to complete all these forms and provide sufficient documentation as to diagnosis as to why they should refill. Neither my doctor or myself was provided any notice. I guess they are mad that the cancer didn't kill me last year. SHAME on YOU!

I’m a member of United Healthcare for many years. I tried to sign in to my account at UHC Supplement plan N and was asked to enter a code. I received a code over the phone and entered it. The UHC system did not accept it. The representative of Website Technical Support said the system sends a code only as a text to a mobile phone. I’m 81 and I do not have a mobile phone and not going to have it. I can accept a code on my home phone or as email on my PC. Whose “ingenious” idea was to limit old people with use of only mobile phone instead of creating a user-friendly environment? All other companies offer a choice of text, phone call or email. What is the reason to give hard time to people with number of health problems?

My experience with UHC has been the worst experience I've ever had with customer service. They have several numbers for each department. We applied for a medicare advantage plan on Dec 5 for my M-I-L and when her card did not arrive within 3 weeks we tried calling to see what was going on. Call 1 - (about a week later) I was on the phone for 1 hour an 15 minutes, where I had to conference my MIL in. The agent told us not to worry about the application and that everything should go through and she should be receiving a card soon, and even if the application was not completed, she would still received a card. He also said, check your inbox, you should get an email update. The problem, he told me, was that I should not have applied through Medicare.gov and instead through their website.

I have yet to only have to pay my copay for an appointment with UHC, whether or not the doctor is in network. And in network doctor's appointment that is supposed to cost me $70 has yet to cost me less than 100. And I pay for all of my lab work, which is a lot if you have chronic health issues and need your lab drawn at every appointment. If you call the company themselves, they are no help and honestly, I am not surprised about what happened to the CEO. They run a company based on denying the services that people are paying them to provide and show that they do not care about human lives at all.

I am very upset with UHC. Received a letter on Jan 3 that was dated Dec 20, 2024. I had enrolled with them 4 years ago when I turned 65. Had the plan for 4 yrs then last year received a letter the plan was discontinued and had to enroll in a new plan. Did so on Oct 16th 2024. Made sure all my doctors and meds were covered and they were. On Jan 3, 2025 received a letter stating my Primary Care Provider in which I have been going to for almost 30 years their current contract will be ending as of Feb 15, 2025. I called them to complain about this and all they wanted to do is give me a new provider. I don't want a new provider I want to stay with who I have. I am comfortable with them they know my history. This is so wrong for them to do this with Seniors.

I received a letter that my botox, which my previous insurance fully covered, was “approved”. I later got a bill that was 1600$. They paid 100$. OOP it is only 1400$. On what planet does this make sense? Brian got what he deserved alright.

I had blue cross, they dropped hmo plans, mine anyway. Now I have United, I pay 70 dollars more 517.00 to be exact. Prescriptions are suppose to be 10 dollars but they only pay for a 4 day supply, I see a specialist at blue cross was 15.00 now it's 100 per visit, I'm going to go down hill fast. Wish I knew how to do marketplace but I do not. United doesn't pay anything close to the amounts they're suppose to. I'm screwed.

Horrible company, drop them as fast as you can and never look back, or risk losing everything when sick. The debauchery within the walls of this company runs deeper than anybody could have expected....

Somebody signed me up and never signed me up for full coverage dental. I wish I didn’t switch my insurance, I called to get it updated only for them to tell me it wasn’t update at the dentist. Now I called someone to fix it and it’s been 45 minutes trying to change my damn dental coverage. Then he told me whoever did my application put that I’m a citizen when I’m not. That’s why it didn’t go through. This company needs to be shut down!!!

UHC Medicare Advantage Renew Active is a sham for 2025! I was told by a UHC rep in December 2024 that the YMCA would still be an available gym for 2025 under my plan. Well, 1/1/25 it is NOT! So I went to Gold's Gym which is on their list of free gyms. I was told at Gold's Gym my cost would be 25.99! I have been on hold with UHC for 25 minutes to find out if Gold's is still in their network. The rep doesn't seem to know. I feel as though UHC blatantly lied about this benefit to get members. They will not be my carrier next year or ever again!

I was born with Allergies (Dogs, Cate, Nature, etc.) I was properly diagnosed with Allergies and me and my Doctor, had to see what Inhaler would best work for me. After trial and error, ** was the only Inhaler that would work right for me. Then United Health, quit covering my ** and I'm having to take a Generic Inhaler, that really does not work for me. I cough for no reason, sneezing more often, my Throat is phlegmy and I'm wheezing. If I can't get an Inhaler that actually works, I will get extremely sick and will get Bronchial Spasms.

I signed up through a phone call and I added vision and dental. And when I went to use my dental it turns out it’s for children, and not adults! So I spent two hours getting transferred from one representative to another in which my call got dropped after 17 minutes on hold each time.

Spent the day yesterday on the phone with 3 different support people and none showed care or empathy. They did not listen to my concerns and each one only seemed as though they wanted to finish the call so they could move on to the next one.

1) They will require you to get a pre-authorization for many medications (some basic) that have never needed pre-auths under other insurers.

After receiving a letter last year from UHC stating I was eligible to get a $75 reward for a housecalls visit, I made an appointment for 12/13/2024 for me and my husband. We had the 2 visits on 12/13/24 and were told that she had to document visits and we would receive the reward in about 7 days. My husband got his but after dozens of calls I’m being told by UHC that I wasn’t eligible. So no reward. No one can tell me why I wasn’t eligible and I feel UHC is a scam company for baiting and switching. I would like a clarification about this since I was multiple times that it was on its way to my account. UHC, are you corrupt?

The call center agents seem all to be absolutely incompetent. I think they all just learn to read a script. I called 4 times to confirm my insurance is going to be active first of January because I had a dentist appointment scheduled. All 4 agents gave me false information. I had to speak 2 times to supervisors who finally had accurate information. Even when my dentist called the provider number those agents are absolutely incompetent to help. They can't confirm my dental insurance because they are looking only in a medical database. Instead of transferring the dentist to the dental department. Because even I can see in the provider lookup my in network dentist and all my dental benefits. Their knowledge is just as what you can see yourself. I never had an insurance that has such incompetent staffs!

They keep denying claims for my grandmother on chemotherapy for things her oncologists insists she needs. I don’t understand how they know more than the doctors. When I call, it’s nice at first then the employee becomes short and rude.

I’m very dissatisfied with UNITED HEALTHCARE as I have been a member since 2021 as a senior citizen under the Advantage plan. More recently, they have gouged their co-pay amounts to out of proportion. And as a senior citizen cost is of the essence. I disenrolled my plan and went to another carrier effective January this year... However, while I was still under the enrollment with UNITED HEALTHCARE in November, I was given a house-called visit which was told after that visit I would be a given an amount of $75 that could be used through the member I.d card that could be used to make certain purchases at specific locations.

Valeria, the representative I spoke with, was very rude and hung up on me after we talked for about two hours. I wasn't finished discussing my issue, and I felt it was incredibly unprofessional for her to end the call so abruptly. As a result, my request for quality service was denied due to my high blood pressure. I told Valeria that I did not have any problem with high pressure and asked her to call my doctor about my high blood pressure, but then Valeria hung up on me so quickly. That is so rude. It hurts me so badly terrible. I called customer support again and filed a complaint. A supervisor will be calling me back soon.

I signed up for United Health Insurance at the end of November. The girl that was just as nice as she could be. I explained that I would need my prescriptions refilled at the beginning of January. She set me up with a Doctor to be my primary. No problem until I try to make an appointment in December. No call back until January 2 letting me know he was not taking patients. Tried 6 times to get a primary doctor before March and they are sorry they can’t help me. They do Not Care.

It’s day one of coverage and out of 7 customer service reps and 1 supervisor I’m about to go back to my old insurance. This is absolutely for the birds. When I say NOBODY knows anything and the supervisor was very unprofessional. NO THANKS!!!

Tried to sign up for service. Would not let me do anything. Just got the health plan and already regret it. I do not find them to care about their customers and my experience so far is very bad. Would not recommend them.

The UCard benefits when I first signed up was $50 dollars a month. I only got to work a few times. Now it’s $40 a month and doesn’t work. I get the runaround on the phone. My representative will not return my emails. The last person that I talked to on the phone was asked what happens to my $40 dollars a month that I don’t get to use. He told me it disappears. I figured it was going in someone’s pocket then I find out United Healthcare CEO is making almost $8 million a year. To me it’s pretty obvious where that money goes.

I have had multiple claims denied. Example of one pre authorization and paperwork was done to replace my prosthetic leg. They approved it. I had asked them if I could have the prosthetic made closer to me instead of driving over a hour one way that would require multiple trips. They agreed. We discussed where I would go. They resubmitted paperwork and UHC denied the claim. I also have wound care on my other foot. They declined wound care supply s after they had been paying for those for the last year.

I have just received my new card UHC card for 2025. I tried to use the My Healthy Benefits option to purchase OTC products in an approved store. Well, the card was declined and the reason was the transaction was considered invalid. I called to speak to an advocate. I was told to wait until Monday to call back. I pay for this insurance every month. The product scanner on their website doesn't work either. Also, I used to purchase two things online and now they are not available. One was an eye vitamin and the other was a mouth moisturizer. That was what I went to the store for today and my card would not work. The eye vitamins aren't even covered anymore. I'm so frustrated. It's so wrong the way seniors are treated....big Pharma. I'll be changing insurance companies next year....wish I had done it this year. They also deny many insurance claims. I still have an outstanding one from my primary care doctor from eight months ago. I'll never pay it!

I have been recently diagnosed with diabetes and United is refusing to fill my prescriptions for medication or glucose monitors. I will be taking legal action against them. I'm not trying to get ** for a headache, I need this to stay alive.

Optum substituted non generic drugs for the generic prescription my Dr sent them. Optum sent an email saying they needed my approval and had a link. That link showed non generic drugs and a copay showing TBD after they have shipped to me, then stated they will bill my credit card on file after they determine the copay, after I order. I went to their chat box and was told my copay would be $2000 for the non generic drugs and 0$ for the generic. I called a person and was told my dr sent in non generic, which was a lie because my DR carbon copied me the order. This company is a scam trying to get money from senior citizens who don't read every word on the page... Optum should be prosecuted for falsifying Dr.'s prescriptions. What a bunch of criminals that wasted 3 hrs of my day. The one star rating is generous since there is no option for 0.

I've had United Healthcare for three years. It was a great plan until September 2024. At that time, United Healthcare hired Optum to be a third party to deny services. In my case, I need ongoing physical therapy because a health condition. My providers have attempted to get prior approvals, which was not required before September, but have had a horrible time wading through the process. I have had a horrendous time trying to get medically necessary care.

Their "Healthy Benefit" program that helps you pay your utility bills is a joke!! I paid my bill on the 6th of December and for some reason the payment got canceled and the bill never got paid!! Now I have to come up with the money for the bill, the late fee, and the reconnect fee because their payment processing center is worthless, cannot do their jobs, and then can't answer any questions about the specific transaction! Please choose any other health insurance that is NOT United Healthcare!

I need to have back surgery. Everything has been approved except one procedure code. I’ve been talking with UH for over a month now and still have not gotten full approval. I’ve never had this problem with UH or any other insurance company before. So what’s wrong with now. I am in pain and having great difficulty walking. So frustrating. Would not recommend this insurance company.

Terrible company. How can you charge an individual for the 2025 health insurance without a phone call, text message or any kind of communication. Beware, they will automatically sign you up and take your money. Be careful!

Got an adjusted bill from United 7 months later from the ready med visit I had for a sinus infection. In network too. They only bothered to cover barely a third of my bill! Typically I've only ever had to pay a copay for ready med visit, while now they are leaving me with a $500+ bill for a sinus infection! I made an appeal and they felt what they did was correct! Terrible healthcare company that doesn't understand how to care for people's health and well being in this terribly inflated economy. Trying just to pay for groceries and gas, let alone outrageous medical bills for minor ailments.

Just started new UHC insurance 1/25. They did send the card before starting date nice but the benefit app won’t even open & their website will not let me log in. Spent hours on phone trying speak to an agent because my benefit card was not accepted to pay my electric phone nor gasoline plus the card has a different exoneration date than what uhc told me and neither worked on auto machine to pay bills.

Would give 0 stars if it were an option. United Healthcare is a leech on the United States government as well as its consumers… If you can even call them that. Most of them get nothing in return for their monthly premiums. United healthcare is a fraud and the highest in the industry for denying claims while keeping profits for themselves.

I’ve been extremely dissatisfied with United Healthcare's coverage. Despite paying high premiums, the policy has significant gaps that leave me with unexpected out-of-pocket expenses. Customer service has also been unhelpful, with long wait times and vague answers that make resolving issues a frustrating experience. For the cost, I expected much better support and transparency. I would not recommend this insurance to anyone seeking comprehensive and reliable health coverage.

Started with a new employer after several years as a Teamster production worker. If I had known how drastically worse my healthcare coverage was going to be, I would have stayed with the other company. My employer sponsored health insurance is twice the price in premiums compared with Teamcare, and they deny/refuse coverage for nearly every. single. claim. This is ludicrous. I'm donating this week's to to Mr Mangione's legal defense. These people have so much blood on their hands.

I trust my doctor and they keep denying his recommendations. Twice their customer service said they would call my doctor and they never called. We are still trying to get the prescription approved. They made billions in profits, but I am still not able to get the treatment my doctor recommends.

I stopped paying for United Health care when they refused to play for a single one of my medicines and they sent a bill to a collection agency. I plan to take them to court if they persist. I had to pay for ALL my medicines and as a transplant patient these medicine were hundreds of dollars. For example, 45 capsules of Lamiivudine cast me $628.00. As an 85 year old, this was extremely difficult for me. They were recommended to me by AARP obviously because they must have given money to AARP. I am not longer a member of AARP because I think they are a scam, too.

I've had the advantage plan to supplement my Medicare. Every single claim is a fight and usually still denied. When enrolled two years ago I was paying $150 a month. Since I received my Medicare 2.5 cost of living notice starting January 2025 I found out I'm paying $185 a month which has left me about $20 to my cost of living. I will drop this as soon as I can. I usually end of paying for procedures myself because of denials. This includes dental especially. Check into other options first. I wish I had. I now stay away from the medical not trusting procedures will be actually covered. They are the masters of denials. I know from experience.

Refused to cover my husband’s annual physical and labs on the premise that he had other insurance, which he does not. Repeatedly phone calls and an intervention with a healthcare advocate still didn’t solve the problem. The bill ended up in collections so we just paid for it. They gave us the runaround for a perfectly legitimate preventive care. They are simply evil.

I thought I had United Health Medicare Advantage as my Medicare provider. I was wrong. Wellmed is who administers the program in our area. They closed the clinic 2.8 miles away and assigned me to one 16 miles away. It was only open one day a week. I have a hip that is causing me a level 7-8 pain. The pain clinic ordered an MRI and it was denied by a 3rd party called Evicore. I never received the notification of denial. I fought with United Health, Wellmed and Evicore for two months over all this and was told the MRI was not and would not be approved.

This insurance company is scandalous. They cover nothing, their call center is in Asia and I receive a bill for everything even vitamin D. I'm disgusted with this company. The reps are gross and will lie to you in a heartbeat. People work all their lives to end up with a insurance company that doesn't want to see its people healthy. The store charges $4 for vitamins but my insurance company wanted to charge me $7. My insurance company is a crook. This is my experience with United Health Care.

STAY AWAY FROM THIS INSURANCE. I was informed by their staff that they are trained to deny claims, that they are trained to find any flaw or mistake in in order to deny your claim. They do not care about their customers, only profit. Please stay away.

Was with UHC for a few years, they initially refused to pay for my diabetes medication, but when they did my rates nearly quadrupled. I would not recommended using this company for anything. They try to penny-pinch anywhere they can.

They denied all of my lipedema surgeries even though I submitted an entire book of documentation proving it was for mobility and pain. Paid over $30,000 out of pocket. Now I am asking for coverage of ** for heart and obesity and they are denying that even though they cover it for heart. I am on heart meds, have lipedema, neuropathy, degenerative disk, high cholesterol, high blood pressure, and obesity and they are still denying. I will be looking into a supplemental insurance when hubby retires and it won't be UHC. They know what I need better than my doctor of over 40 years. Sit behind a fancy desk making life or death decisions for people they know nothing about. We need to stop this!

I have had UHC insurance and they are a joke. Insurance is a scam to begin but when your company lacks the basic human decency to allocate resources to the areas that need it most then there is not much left for me to say in this review other than don’t chose UHC.

Received my bill for Late Enrollment for prescriptions. Said I owe $1 per month or $13.10 for the year. Hmmm the last time I checked 12×$1 is $12. Then I received my Welcome letter. It says $1.10 per month. Hmm again... 12×&1.10 is $13.20, not $13.10. I called billing. After being on the phone, mostly on hold, for 1 hr and 7 minutes, I was told she would call me back. They can't even do simple math! I was also told by another "supervisor" that UHC sent out the bills for the $1 payment before the payment amounts were updated. Why??? Why were they allowed to go out with errors? WHO didn't even bother to look at the bills to make sure the amounts were correct? How many thousands of people were sent the wrong information? Please check your bills and don't just toss your Explanation of Benefits either. Mistakes on that too.

DO NOT WASTE YOUR TIME WITH THIS COMPANY... specifically the Community Plan division... With the amount of time and frustration trying to get any help from the Service Coordinators you might as well pay for the items yourself. I have spoken to the supervisor of the Service Coordinator, and the supervisor of the supervisor, and the advocate and the supervisor of the advocate, and her supervisor.... INEFFICIENT BUREAUCRACY! They don't take e-mails so everything is reduced to phone calls with NO paper trail!

I have had UHC for about 5 years. this past year it has been difficult to access the web portal. The only way in is if you can receive texts on a smartphone. I tried receiving a phone call but my iPhone (or the UHC system) does not communicate the pound sign. So my access is now locked. Even with tech support, they will only text me - which I don't do because of the expense. Plus, UHC will call you a few times every week to try to sell some product or other even though you declined whatever they are trying to promote. Monthly premium is reasonable or no charge, But even so, the low price is not worth the aggravation. I will switch to another insurance for next year.

They care more about pleasing companies than caring for their clients. Always harassing with phone calls. Send my transportation to the wrong address. Lie about their need for home visits. Never easy to communicate with. Send countless unwanted junk mail. Just sorry I ever signed up. PLEASE DON'T MAKE THE SAME MISTAKE!!!!

They are denying MRIs that the cancer center want me to have done. Please start caring about people. I been dealing with this problem for years. I have had 4 referrals put in and they denied every one of them. Please start caring about people.

The only problem I have had with United Healthcare so far is with the OTC Xtra money they give you. It goes on your card and IT DOES NOT WORK!! I will be call BETTER BUSINESS BUREAU and if you have had problems I urge you to call as well. Doesn't help to call customer service because they can't help you either. Once you switch to this insurance THEY DON'T CARE!

United Health Care just denied my PT after months of approval stating a new policy is that I need a new doctor’s referral. They also denied my shoulder injection from a provider they covered for months leading up to it suddenly saying I had no referral for this one treatment. HUh??? The last six months have been nothing but games. I chose a new carrier this year and will never go back to these thieves.

I wish zero out of 5 stars was an option. If you have the option to select any other insurance, do so. If you’re a family in crisis and you have United Healthcare, good luck getting the care you need. They will fight you every step of the way and double the stress of the crisis.

If you can make a different choice do so as UHC is the worst customer service in the world!!! They don’t pay claims, they deny prescriptions. They deny dental needed. They make you jump through hoops to get anything accomplished! They are scamming Medicare out of millions!!! The world knows now!!!

Please do not choose this company. I needed a biopsy done on 2 limp nodes. They had the CT scan with contrast showing that they were enlarged. They agreed to cover one limp node and denied the 2nd one and that it doesn’t meet their criteria and when I called and the nurse called they are from another country and can hardly speak English and read from a script because they know nothing about their job or how to do it. I can see why they have such a bad reputation. They care more for their bottom dollar than for your health and the company made billions in profit off from us…. Will never recommend and canceled it through my employer. There should be an investigation in to this company.

This company has repeatedly denied claims submitted by my drs. The final straw was canceling my surgery 12 hours before it was supposed to take place. Out hotel $, gas, food, and now I can't afford the surgery because they waited for my deductible to be up. Horrible company. Don't care about people at all. I've been a severe mental decline because of their actions.

This is not a good policy. You really don't get any benefits. They actually make money out of consumers. I highly do not recommend this company. Choose another policy. From customer service to just everything is horrible.

Uhc decided not to pay for a prescription my doctor wrote. They dictate care. Their job is to pay for it. They force me to use their pharmacy. They send nurses to call me. I have a doctor, I don't need them for medical services, just to cover medical costs. I pay money each month for them to do that. They are refusing to do what I pay them for.

They do not cover needed testing as well as CPAP supplies. I do not know why I have insurance. ABSOLUTELY THE WORST!! You pay your co pay for office visits only to receive an additional charge that is not covered!

I went to urgent care for eye issues while traveling. Was told to go to ER immediately. ER diagnosed me with retinal tear. Was made appointment with laser eye specialist for next day. Went to get treatment and specialist said no tear follow up with local retinal specialist within 6 weeks. Visited local specialist. Confirmed no tear. Follow up again in 6 weeks. UHC paid approx 200 of bills. Charged me with almost 1k....why do I pay for health care insurance. Such a garbage company.

Each year, my company makes the choice to raise our premiums, or keep our benefits the same. Most of the time, it's not too bad, but this coming year, our premiums went up, the out of pocket is $12k for the family, and the list of providers they cover in our small town shrinks, forcing us to drive to other towns to get medical, vision, and dental necessary procedures. At this point, it is seriously cheaper to pay cash for everything than mention being covered by this company. Mind you, while families are struggling to make ends meet, this company has no qualms with raising rates, while providers are paid the least by this insurance company (verified with multiple providers and their office managers).

Everything they manage is a scam and when you file grievance it's denied. The OTC Program is a NATIONAL SCAM perpetrated on all health care subscribers. There are NO REFUNDS, so if you order from their catalog, they can send you ANYTHING, say they've fulfilled your purchase, give your precious OTC dollars (real money) to some scam, 3rd world junk provider, and not provide anything further.

We have had nothing but a continuous nightmare with this insurance company. With hours and hours spent over the phone to go over payment plans that keeps accepted then denied then reviewed then refused and then they told me the most bizarre thing ever, that it doesn't matter when my date of service is, it's the date of processing that matters, so if I had a procedure in december and in that year I have met my deductible and out of pocket payment, but they processed it in the next year in February, they add it to the next year claim instead of the year where I should owe nothing. A total nightmare and they haunt you down for stupid services that has no value whatsoever but when it comes down to your claims, disasters happen. I can't be more angry with the entire healthcare system in US.

They are making billions of dollars. Because they are denying so many claims. If you are on Medicaid, and you have a choice for United Healthcare. Please do not choose. Go with Aetna or any other one.

Why are we not talking about the price of deductibles? Which are out of control. 10,000 deductible for a family plan? What is wrong with this picture? We seem to be paying the rising costs of health insurance not the health insurance company.

Refuses to provide the required coverage to autistic patients and puts profit ahead of compaction and care for clients. United Health has a long history of denying care to those who need it, simply to boost their bottom line.

The worst service both phone and usage... Only ok for ER service no specialty... Delay, deny etc... The phone calls are minimum 20 min to get a foreign service person with extremely low knowledge or helpfulness. Almost impossible to get a manager/US person

We recently switched to United Healthcare and have been incredibly disappointed with their lack of care and support. My wife, who has been on Entresto for four years, had her coverage denied after the switch. Despite the doctor's efforts, including virtual appointments and additional paperwork, the claim was still rejected. Furthermore, a necessary medical procedure, a mammogram, was also denied coverage. It's clear that United Healthcare prioritizes profits over patient well-being. We strongly advise against choosing this insurance provider.

I went to see HearUSA for new hearing aids. The secretary up front told me they just canceled my insurance due to that I move from one county to another! So I had no insurance coverage for a whole month. I contacted United Health Care after two weeks to try to order medical supplies for my condition and they told me it was an error, mistake happened.... I should of never been dropped. United Health Care had a moron employee who mistaking me and dropped me. I decided to go with Humana Gold Plus Plan... They are great! They care about your health. United Health Care employee failed me!

Needless to say not a good insurance company. I made a switch, they started not covering life saving meds I needed etc, basically in the end they don't care. I will never again go through this company.

Went to a DR to check on my feet. DR sent RX for new insert for shoes to support my feet. Went to see insert shoes and they said insurance denied and I have to pay 375 dollars to cover the insert shoes.

OMG RUN AWAY!! Run as fast as you can!! DO NOT SIGN UP WITH THIS COMPANY!! Claims denied, questions answered in gobbly gook, medical tests performed are not paid. After one year I switched to a different company and hope (dear heaven) the new company is not as bad as UHC. I now have been turned over to Collections for a charge from a physician who is no longer with the organization and has left the state as far as I can find for a claim UHC paid zero. Horrible company. HORRIBLE>

Had this insurance for a while when I was young and they didn’t pay for anything. Denied hospitalization claim even though it was medically necessary and ended up paying out of pocket and went into debt.

I had United Healthcare insurance for years because my school district decided it so. Worst insurance I've ever had. Denied medical services and meds for my husband, my children, and me... for years. Thank God our district finally changed companies.

United Healthcare has become a monistic pain in the ** for the American Senior public. They have shifted their customer support to Asia principally the Philippines and I guess they’re having a hard time finding people that speak clear English. In an effort to increase their bottom line, they have cut corners not only have they cut corners regarding Care but they’ve also cut corners on Service.

The absolute worst health care provider I have ever dealt with, they turn down just about every claim and make you take hours on hours to battle with them just to pay what they are contractually obligated to pay.

Clearly focused on profit, not healthcare of customers. The epitome of what is wrong with this industry. They use what are clearly delay tactics to bump a timeline into the next fiscal year, so your deductible resets, and they make more money at your expense and suffering. This was a complete waste of my time, but perhaps a single person will NOT become a customer, and the world is a slightly better place for it.

A company that you'll be forced to pay premiums for that have no value if you have a broken leg and have United Healthcare? It'd be more rational to cut it off. The worst health insurance company if you can even call it that.

I managed health insurance for a small business - 80 employees. We changed to UHC when our premiums with Anthem went very high. I spent two years helping employees navigate the system because they were continuously being denied coverage for care that should be covered. We switched back to Anthem after two years because their quote moderated and I was worn out from employees continuously having problems with UHC. It was terrible.

Getting reimbursed for out of network providers Is nearly impossible. Although they have a long list of items that are covered, really they are not so easy to get reimbursed and one gets the sense they will just hope you give up. Mental health in network providers, list is not accurate as many have long wait lists or are not accepting new patients. UHC will direct you to their online resources but it is not the same as in person and their online providers have little to no experience. Forget about menopause HRT beyond estrogen patch. UHC has a page on their site suggesting exercise and diet.

Had UHC for many years. Not much daylight between them and any other private, for-profit, middlemen, insurers in the USA. Quite funny though how they are literally corporate death merchants and are wildly upset that the guy at the top got what was coming to him. Zero stars not one.

Terrible. I have them through my work provider and pay for the highest level. Getting them to cover anything is such a process. Something needs to be done at a corporate level. Valuing profit margins over people has to end. We absolutely deserve better.

Ever since my husband’s insurance carrier switched from Aetna to UHC last it has been a nightmare. I suffer from several autoimmune diseases and require over 10 medications. I have went from paying less than $200/month for my meds to over $500/month with UHC. They consistently pay less for all of my medical claims and for the first time in years I’ve been receiving medical bills. I also have Medicare and with Aetna I never received a bill. UHC is clearly only money motivated and have zero concern for their clients. I cannot wait until we don’t have to deal with them anymore.

United Healthcare will let you lay there and die before they help you. I needed my trilogy that I've been on for quite some time. All the sudden they stopped it, said they would not pay for it, was over $1,000 a month. I only get $962 in SSI, they made me wait a week and a half. I suffered and couldn't breathe, finally they allowed the trilogy to go through. This company is worthless. They allow their people to lay there and die before they lift the finger to allow a procedure or allow an RX that could save the person. This company is rotten and what's happened in the last few weeks is well-deserved.

Horrible company. Pick another insurer. They don’t pay for life saving medication to squeeze every single penny out of their customers that they can. Billions and billions and billions of dollars in profit but they won’t approve medication for their patients. Horrible. So happy their CEO got denied his access to breathing.

I have had good experiences with United Healthcare and other insurance providers including property and auto insurance. Customer representatives have been helpful and willing to stay on the line until my problem is resolved. I have had a more problems with medical providers not coding procedures correctly. I wonder if the bad reviews are from Medicare patients or those without Medicare. I am in a UHC Medicare advantage plan.

I just recently changed my insurance to United Healthcare. Because my husband had United healthcare and didn’t have issues besides co-pays being expensive I only chose them because it said that they could fill all my medications that I had. For a whole week I battled between OptumRx, which is under United healthcare and my doctor's office. My doctor kept trying to send United healthcare a script and United healthcare kept giving them issues Saying their electronic way of receiving scripts was not working. Tells us at the last minute we can fax the script.

I am very upset, I have two claims that are denied because the Radiology Dept did not submit my claims "on time." I called United HealthCare on two different nights, talked to two different employees, and got two totally different answers. I was told the "window" to file my claims was 30 days, 60 days and 90 days. Which is it? There is no reason for United Healthcare to be so picky. Then, I'm told that I have to call the Radiologist and ask them to re-submit my two claims. Why can't one of the employees do this? The website is outdated, for heaven's sake update it already! Both the Radiology, and United Healthcare need to do much better. I've paid my premiums for years, and these claims should have been paid. This is an unnecessary burden on people that don't feel well.

Horrible company that will deny your life saving treatment. They put profits over health and will use an AI system to quickly deny 90% of your claims. Everything is an uphill battle with them. TERRIBLE!!!!

Absolutely insane. I just switched to UHC Dec 1st because of age, after having Cigna for over 20 yrs well I gotta tell you UHC ABSOLUTELY STINKS to get answers from. Extremely frustrating, they have no answers. They place you on hold forever. They left me there for 37 minutes never getting back to me. 3 phone calls and I have yet to get an answer to my question as to whom can I see!!!?

SCAM COMPANY - PLEASE AVOID! I had a terrible experience with this company. They were quick to take my money, but when I called to request a full refund after 8 days of service with no coverage, they refused to give me a full refund. They claimed I canceled in the middle of the month, so they couldn’t issue a full refund for the $283 I paid for health insurance. Instead, they only refunded me $113, leaving me at a loss of $170 for no service. Please take my advice and avoid this insurance provider at all costs!

It’s become a not so funny joke around our house. Every time we get a letter from UHC we discuss “what are they denying now”? They are constantly denying, treatments, drugs, tests, specialists and any and all things related to my health. I am disgusted that they are allowed to do this to so many people. Especially older people who don’t fight, or better yet switch insurers. Do yourself a HUGE favor, run, don’t walk, run from doing business with this unethical organization.

I am a mental health provider. My clients has high deductible so they almost always couldn't afford to use their insurance through UHC. UHC also profits on denying needed care. They are the worst of all insurance companies by far

United Healthcare has repeatedly been dishonest in their business dealings with me. And their customer service is pathetic. They do not cover the promises made in their contract and I was billed for services from my care providers that were supposed to be covered. They claim they will call you back if you have a complaint but do not. My advice is choose ANYONE but UH. They don't deserve 1 star but it's the lowest rating I could give.

Coverage was abysmal. My youngest has autism. They didn't cover much. Price doubled in 2 years for my small business. I would suggest looking elsewhere for coverage especially if you have a child with special needs.

Had this insurance thru Tricare Prime. Had very difficult time finding physicians who would accept this insurance. Then those who did my surgery cause me pain the rest of my life. This is no way to treat military veterans due to the greed of this insurance company.

Not covering any of my ultrasounds during pregnancy. They are costing me more than I would pay in cash without having any insurance. What a rip off! With Aetna I didn’t have to pay a dime for prenatal care…

My wife and I got a Medicare supplement plan quote through AARP. Our quotes were double what my present company charges. I have had the same experience from other AARP associated vendors. Auto insurance, Life insurance etc. They all appear to prey on elderly people.

I would NOT RECOMMEND THIS INSURANCE COMPANY TO ANYONE!!! They will have you sit on the phone for over 2 hours each call, send you to a nurse when you ask for a Dr, and not give you insinuations as promised. They make you talk to someone who don't speak English. WILL NOT PUT A SUPERVISOR ON THE PHONE. HORRIFIC COMPANY!!!!

I highly regret selecting this company as my insurance provider. They have rejected covered claims based on vague reasons, customer service has been unhelpful and unresponsive to complains. They are difficult to coordinate with (making it confusing and difficult even for providers to send rejected claims to secondary insurance). If you want to complain you either spend 30+ minutes on hold on the phone or are forced to navigate a clunky website where the chat responses STILL have significant wait times. ABSOLUTELY GARBAGE ORGANIZATION. DO NOT USE THEM.

I cannot express how utterly disappointed and frustrated I am with United Healthcare. They have failed to do the bare minimum - covering my annual preventive physical as required. Despite having a plan that explicitly states 100% coverage for preventive services, my claim was outrageously denied, leaving me stuck with an unjust bill for services that should have been fully covered. This is nothing short of a scam. Annual physicals are a basic, routine part of healthcare, and United Healthcare’s refusal to honor their commitment is not only unethical but also infuriating. What’s the point of paying exorbitant premiums if they can’t even get the most straightforward claims right?

Kept on getting text messages from them trying to sell me insurance when I am already covered. I thought they were just scams until I decided to call one of the texts and speak with an agent. She gave me a valid license ID which is required to sell insurance in my state. She was very polite and professional but something is wrong with their database or system. Then today I see the CEO on the news. I look him up and he was being investigated prior for insider trading. Typical greedy company with greedy higher ups. Yeah it's unfortunate for some but this is in no way a surprise.

No thanks. Would never use. Would never recommend. Always switch price. Never keep their promises. Create duplicate bills. Pretend that medical necessity are cosmetic. Don't want to refund. Don't want to cover

This company changed my pcp doctor without my permission or knowledge. I was wearing a heart monitor at the time too. I couldn't believe that they had the audacity to change a 53 yr old man's doc. without even a phone call. I couldn't even go to the Dr. they changed me to because they didn't except Medicare for people under 65. When I called them to talk to the person that made the decision to change my doc without permission they acted like it wasn't a big deal. I can't talk to them anymore. They actually believe they are the boss of you and your care. I pay them to handle my bills, not to be over my doctors and to change my doctors without permission and just send me a new card with a doctor on it I couldn't even go to. I'm still in disbelief. I have never had someone change my pcp without my knowledge.

I'd leave 0 stars if I could. By far the worst experience I've ever had with health insurance. Their plans are filled with fine print garbage to worms themselves out of paying for literally anything. It's no surprise this scam of a company profited over 200 BILLION in 2020, you pay them monthly for them to spit in your face anytime you need coverage. You're better off with literally any other provider.

Despite having the highest plan offered, it has consistently failed to meet my needs, resulting in large financial burdens. Over the past year, I have incurred expenses exceeding $ 18,000 for services not covered under this plan. Furthermore, the lack of coverage at Buffalos Children's Emergency Services at Osheis Children's has posed a huge challenge, as this is the primary facility in the region for pediatric emergencies. Their customer service if you would like to call it that it subpar in every way. If possible stay away from UHC at all cost. Then there's that pesky new enrollment by Dec 16th which for the same plan will cost me %148 more.

This is the most horrible of customers service I have ever seen! Nobody knows their butt from a hole in the ground! They pass you along from person to person for an hour before you get to anyone that can help!

I was on the phone with United Health Care. I talked to 4 different people to get dental canceled. That I didn't know I had. I was waiting for a survey but they put me back on hold and won't let me do it so I figured I would leave one here. It shouldn't take a hour and 45 minutes to get something like this dealt with. I have Aetna. I never have a problem with them. Passed around to 4 people. Ridiculous. Waste of time.

Worst Insurance company ever. Stay away. Hold times are forever -- 2+ hrs and they just hang up when they do pickup. Can't cancel them over the phone and they want you to mail them. Benefits are subpar at best. Regretted picking this insurance company when I moved to Texas.

If you are trying to get medical insurance under California Cobra, I do not recommend United Health Care. My Federal Cobra coverage with United Health Care expired on June 30, 2024 and I transferred from Federal to California Cobra on July 1, 2024, again with United Health Care. The transition process was difficult because no one seemed to know anything about California Cobra. I immediately started paying my monthly fees. Despite this, in August 2024, my mammogram was cancelled because I "did not have medical insurance". I called United Health Care and, after a long call, got everything straightened out. The service representative said I was never denied service, which is incorrect. My mammogram was cancelled.

My annual exam included a normal blood work lab. Under my policy this is covered. However, four months later, the Lab billed me for a portion that UHC would not pay (I confirmed with Dr. office that the lab work was coded correctly), I call UHC on three occasions to find out what was going on. Each time I was told "NOT to pay the bill" as UHC had paid it and I was not responsible for this amount. The UHC rep. said she would call them and clear it up. Several more months later, the Labs sent my bill to a collection service. UHC will not provide me with the copy of the communications I had with them.

We have enjoyed using Greater Tulsa YMCA for senior citizens for exercise for several years. Now United Health Care no longer supports the YMCA in Tulsa Oklahoma just to save a few pennies to the detriment of our senior citizens.

Please be aware of this Medicare advantage plan for hard-working metal class. People UHC took away or reduced many of the benefits that other Medicare advantage plants offer a large larger, a better benefit. Please consult your broker for much better options in Connecticut.

Never had an insurance company that barely covered anything. What is the point of health insurance if you aren't sufficiently covered? It costs quite a bit, but you're not covered. I cannot see how this company is worth the stress. The ONLY reason my company uses it is that they're available nationally.

Between the bots and the reps, they are useless and don't seem like they want to help, I spent over an hour with a rep named Dan and asked if we get disconnected can he call me back, of course we got disconnected and he never called back. I've spent more than 4 hours with these people on the phone with no results at all. They were totally useless so I fixed the problem myself, if you can look into other possible insurance because this company is a joke and will get you nowhere fast so its useless to even call because the reps are useless. Thanks for the callback Dan and the rest of you reps get new jobs or get some more training because you need it. You're terrible at your jobs.

I called United Health Care to let them know that even after I told their sales rep that I was happy with my current provider that their call center keeps calling me on average 20 times a day. I even sent them a screenshot of my call logs for the past three days and it's over five pages long with just United calling me. If my other reviews are still up you can see they cuss me out, calling me names and said they will continue to keep calling me. It got to the point I filed a police report because I have had my number for almost 50yrs. United Health does not care I'm being harassed.

United is very disorganized with their rewards program..So frustrating..I have had to call several times, waiting for my check, only to find out they sent it to the wrong address..I do not understand how they can’t get my address correct? This is so frustrating…Six weeks and no check, now I have to wait another four weeks.. Should not be this long..They need to get their act together..or we will drop them..

The worst experience ever. I was covered by the United and they refuse to pay for my mammogram. They paid and then, a year later, took the money from my doctor. They said I had a secondary insurance. Nope, I didn’t! They paid and then a year later took money back from the doc. Why? 11/15/24 rep RJ told me she is going to find out and call me back. Lied! 11/18/24 Kaye P told me that they will resubmit the claim to process because “the doctors office had wrong coding”. Lied! 11/25/24 I got a letter from united saying that they “originally we told we don’t pay for your care”.

You honestly might as well throw Your money in the yard, set it in fire, or give it to the nearest crackhead. This is the absolute worst insurance company I’ve ever had the displeasure of dealing with. They’ve done nothing but waste my time, my doctors valuable time. And charged an arm and a leg for nothing. They will not approve anything, but will tell You if you pay more monthly they might. They lie on the phone telling you how to navigate things, you waste weeks, your doctor jumps through every hoop, and they still decide they don’t care. This company should be ashamed of themselves. If you enjoy paying good money to bash your head in a wall repeatedly give it a try I guess. I will not be reenrolling. I would rather be uninsured. I’d get the same coverage but for free.

So this yet another example of health insurance policies with hidden features designed to deny claims and not pay out. Our child needs long term occupational therapy and everything on their website says it will pay out of network after a certain amount ect. But what it fails absolutely to mention is that it only allows for 20 visits. He needs to go two times a week. Totally absurd, and I'm glad the poor woman at the doctor's office who is paid to deal with these absolutely unequivocally corrupt insurance companies caught it. They profit while everyone suffers. Private insurance should be outlawed.

Updated on 06/09/2025: At this moment, I cannot begin to describe the feeling of disappointment that I have in United Healthcare’s “so called health insurance system.” I have been a member since 2011 that is the crazy thing about this situation. That was the first time I was diagnosed with cancer, renal to be exact. I lost a kidney and a rib. My life changed drastically, but I was told UHC was the premier insurance to follow my care, so I went w UHC. Unbeknownst to me I have Cowden’s Syndrome; which is basically “an inherited cancer gene,” that causes one to fall victim to an array of basically any other cancer, which I did.

Leading up to open enrollment, three of my prescriptions expired. United Health did not notify me and didn't request updated prescriptions. Once they were notified I had chosen a different company for 2025, they stopped shipping my automatic refill prescriptions. By the time I realized this in November, I was completely out of two of them. They would not allow me to manually refill them on the website.

I was robbed out of money from my OTC account from 2023 to now, they made me change my plan in 2023 and they sent my new U-card to an old address 2 times and I got it late Sept. I lost over $900.00 on benefits from my card, and in 2024 I had a very hard time paying my AT&T bill because they screwed this account up. I couldn't stroll the pages up or down to pay my bills, there was money left in the account that I lost going into a new months. Over $200.00 and I got late fees from AT&T that they refuse to pay them, I emailed the CEO (Andrew Witty) of this company over 30 times about it and he refuses to fix the issue or talk to me direct and he refuses to give back the money that was lost with my OTC account and the company lies a lot about the issues. This company should change their name from United Health Care to United Health Care Robbers R Us!!

I am very disappointed with this insurance. I was told it was one of the best ones. Customer service is awful. Nobody knows anything. Every time I asked a question to a different agent I had a different answer. I went to a wellness visit which I was told was 100% covered and they charged me for a 5-minute call for a follow-up visit just to tell me my lab results. It took them a month and several calls arguing to get my prescription authorized. I was told it was 100% covered and had to pay for it until it was approved and was supposed to get refunded. A supervisor told me she was going to help me then refund and then disappeared. Extremely bad experience. Just try another insurance. This one is not worth it at all. Very unprofessional.

We had to put my mom on a PPO last year as her company moved Retirement medical to outside services. Of course, after all the research and paperwork to get her set up last year for payments/auto pays, they dropped the plan for this year. No equal coverage plans available from UHC. New plans are either less monthly rate but double catastrophic cost, extra meds cost and hospitals costs to three times the monthly cost to get anything close. Former plan was FG-0004. It was a great fit for her needs. Now we are looking at new companies. Would have gladly paid extra $30 a month for the same plan, we get that costs go up.

I currently have Plan D.... This is the worst customer service experience I've encounter in my 77 years on the planet.... I've spent hours in the past few days trying to connect.... They route their calls to third world countries where their representatives are unable to discuss or even pronounce my current prescriptions... When transferred to the mainland the quality of their agents are atrocious .... Don't waste your time or money United Healthcare Plan D. They are the worst... Please check out all of their 1 star reviews

I just needed to remove a phone number from my profile. This is related to "Optum Bank" HSA and "HealthSafe ID" as well. I spent four hours yesterday trying to get back into my online account after removing a phone number. Their "support" hung up on me five times, quite intentionally. I finally just told them to close the account. Under no circumstances will I ever use their services again, and I am telling my employer of these issues to discourage them from ever using your HSA services, or any others. All because it was so incredibly difficult to remove a phone number from my profile. The ID provider they use, "HealthSafe ID", redefines making something safe, by making it entirely unusable. If there is an HSA option on your medical coverage for United Health Care (UHC), do not take it. This "service" is not a service at all.

Don't fall for their phony house calls program. They say they will pay you to do it - they do not. They will waste your time and your patience. They do it for a kickback from Medicare. If you need medical attention, go to a doctor. I would never recommend them even to someone I didn't like. I only rated it 1 because they do not have a zero.

My old phone died, got a new number and phone. Have not been able to log in to my UHC or Optum Pharmacy accounts since. Wasted a lot of time on the phone & chat to be told they can't help, here's another number to call... May have gotten number changed, then CSR says it will take four days before they can get around to that, to hell with what I need. New diagnoses, new meds needed. Can not get them because of HealthSafe ID. Customer service wastes literally an hour only to say they can do nothing. So basically can not change phone number. Cannot get new prescriptions. Cannot order OTC items I need. Customer service barely speaks English. Big help. UnitedHealthcare, protecting seniors from getting healthcare is their specialty.

Please do not subscribe to this healthcare plan. In truth, I don't think any other ones are much better, but this company is consistently refusing to pay my medical bills (after approving the treatment). My husband has a cardiac condition and after recent surgery has to take two blood thinners to prevent his arteries reclogging. One of these is Eliquis. We are going abroad for three months and they refuse to give him three months worth of refills even though he has a prescription for a year. I guess they hope he dies so that they don't have to pay for his healthcare anymore. Truly despicable greedy and unfriendly company.

Do not use United Health Care in Florida, they bill you constantly even after you cancel your plan. The plan that I cancelled was a Florida Dental Plan. They still bill after a week of a verified cancellation. They have several different telephone numbers that they run you around for correcting your issues. **, 866 414 1959 as an example. I was on hold for over an hour before actually talking with a real person, Kasai. She transferred me to another so called Advocate as she was in a different UHC Department. Diamond finally assisted me after an additional hour on hold. She was very professional and assisted me in my refund request.