UnitedHealthCare Reviews

Avoid this company if possible. I wound up in the emergency room with two fractured vertebrae and a chip out of my ankle bone. They denied all non-opioid medication prescribed - forcing me to either take opioids or pay full price for the lidocaine patches out of pocket. They have denied almost every other claim from this accident - forcing me to worry about paying even more than the $8000 deductible they require as I filed multiple appeals instead of being able to concentrate on healing. I am at the beginning of filing a complaint to the state of Colorado and I am dropping them like a hot potato in 2025 and will let everyone who asked how awful and greedy an insurance agency they are.

My wife and I had the most Wonderful experience talking with Mr Mark. He is truly a great staff that I’ve ever met. He assisted and helped us to change the doctor immediately. He is very polite and friendly to answer our questions. He was with us all the time until We got what we need. Thank you so much for what you did to us, Mr Mark.

If I could give zero stars I would. I’m actually appalled by the literal mistreatment/abuse that is allowed by this company. My elderly parents, who one of them is suffering from dementia, has been given the runaround for the last 6 months and has still not been treated!!!! How is that even okay. We live in freakin America, and we can’t even get care here. All I can honestly do is cry. No doctor's office in Las Vegas takes this so called insurance, and we are at our wits' end. I'm going to commit the rest of my life to writing horrible reviews and getting in touch with anyone who will listen so maybe my parents can get care before they pass. I’ll say it again, I’m appalled. Not sure who is in charge, but I hope somebody with power reads this and can provide help to my parents.

Called to confirm coverage, it was hard to understand the representative's version of English. She needed to keep checking with a specialist on my requests since she didn't know the answer. I asked several time to be transferred to specialist or supervisor who might have understood my request without checking with someone else, but representative was unwilling to transfer me. After 38 minutes for getting the runaround, I hung up. I'll try calling back later to see if the next person is any better. :-(

Worst experience just to get hold of a customer care for accessing your own account. I had to be in a call over 2+ hours just to disconnect the service as they were not able to find the account and transferred my calls to 8 agents. Never able to use service. We'll never able to find account. However they were charging every month with no shame.

I've had United Health AARP Medicare supplements since 2/23. No issues until now. I applied for a change to my coverage and what a mess!!! If there's any issue with your application their internal communications is horrific. They can't relay correct information between departments nor within a timely manner. Also, they don't seem to realize they have any information on me they may need. I had to make 3 calls and a letter to correct some application information with no resolution. They're sending messages about my canceled policy where no policy has been canceled. The application is still pending.

I am a Caregiver for a Client that goes through UHC. It seems every time I call them on my behalf of my Client, there is always an issue of the Representatives don't seem to understand how important communication is. I'm only going to limit this review to the one complaint that drove me to posting this. I called UHC on behalf of my Client to update his Contact Information so they can communicate with him when I am not working (he got a new phone number). They had a Home Visit Appointment scheduled for my Client, but did not actually update his phone number to the correct one (which I told them to update while I made the appointment for him). So he missed the appointment because they didn't bother to do what I had requested which was to update his phone number so they can call him when they arrive. So the next day I come in, he says no one came for him.

Poor knowledge of customer service, Hours on hold on calls. Bad job on your site for patients. I have my brother with cancer, he has United through Marketplace, and they cancel his policy for no reason, when your treatment begins United cancels your policy saying that it is "voluntary cancellation", each representative has a different answer and no one, not even a supervisor, can help you. This is in the state of Texas, while they work poorly, my brother has to continue waiting without attention because he depends on his ** medication every 4 hours and his oncologist does not treat him because this United company is doing a bad job.

Shiba assisted me in creating a complaint to medicare. United began a medicare plan to begin November 1 without my knowledge or consent. I had a procedure I had to go to Nov 4 and turns out could be cancer. The big polyp has to be done at the hospital. It is urgent that the Providence plan be back in place. Laurie was to get it done November 1. Joel called Nov 5 from medicare complaints. Got out 2 hours early to vote. There is no penalty, no reprimand. Any company can do this without flinching and the procedure bill goes to the client. Sounds like a childish prank but not. Senator Wyden of Portland Oregon used to support Gray Panthers. Where is he nowadays dabbling in his career.

Can not get anyone on the phone. 32 minutes and the service coordinator still isn't available. Wasting time. If you can avoid. I have called for 5 days trying to get assistance with my benefits. Not good at all.

I am a senior citizen on Medicare and last year I called to check out new plans. The best in my area was with UnitedHealthcare. Come Feb I still have not received my member card, I called and was told it had been sent out, all I got was a welcome letter. The rep gave me the information so I could access my benefits, I called several times still no card. I called my advocate and left a message he never called back. October I requested a new card, I just got it in Nov.

Complete morons working in the enrollment dept. Nobody knows anything. No training. Worst experience trying to apply for Medicare Medigap plans. Calls take at least an hour and still don't get resolved.

Refused to pay emergency dental care $210. I have only had 1 cleaning this year and had an emergency visit requiring a deep cleaning and antibiotics to distressed area of mouth. I appealed United Healthcare decision to not pay and was granted a positive decision. Shortly after appeal process I received notice that an additional “review by underwriting overturned my appeal decision”. ??!! I then requested a phone hearing with judge, United Healthcare representatives were a no show and didn’t supply my successful appeal to hearing judge. Emailed my supporting information over a month ago and still no answer. My account has gone to collections. I have changed coverage to another company during open enrollment and will never use United HC again, you should not either.

I cannot log into the United Health Care login portal. When I put my username in and password I get partially logged in, but then my plan for this year and plan for next year shows up, but won't let me get past that. I have talked to 5 representatives at United Health Care and they stated that the website is working, but that's a crock. An error pops up and says "Sorry. It's not you, it's us. We're currently experiencing an internal server problem. Keep checking back soon." So I filed a complaint against the company about their website not being accessible, as well as filed a complaint against United Health Care about their website with Consumer Affairs in NC and also with the Federal Trade Commission.

United Healthcare has been the worst at benefits and followup customer service of any insurance company I've ever dealt with in 40 years. I called in for in network provider, was told the provider was in network, went to 6 sessions then received call from provider that her office manager found out that the United Health Care advocate misinformed me that the provider was in network. I called United to try and appeal the non payments.

This is the worst insurance company I have ever dealt with. I had the greatest doctors and then they decided to not be in network. I call United Healthcare to get in network doctors. The woman gave me eight doctors and six of the eight were out of network and the other two were too far for me to travel to 40 minutes for a PCP.. What a joke this company is..

I had the most WONDERFUL EXPERIENCE TALKING WITH Darling in which her name befits her, she was the "Best Part of United Health " ♥️ She truly is a People person. I was so upset regarding being transferred from my current plan. Very dissatisfied. She listened, she had compassion for my distress and when it was all over she fixed it. No question asked. Just made it back to what it was in which I had no idea it was changed to have a person like Darling hear my needs, my frustration, my desire to stay unchanged. Go out of her way over and above. She was my star.

My job switched to this health care provider... Couldn't make a bigger mistake.. Well for meds they only pay half until your deductible is paid.. So, pay 140 a month before 1000 is paid then it starts over after a year.... Go to goodrx and I pay less for my scripts, crazy....but I still pay 98 a week for insurance that I don't use... Cvs is also the cheapest and they don't take this insurance... I wonder why.

They took my money out for COBRA by automatic payment, which I did not authorize. I cancelled my COBRA 10 days ago, and they took the money out for this month - after I cancelled it and was assured that it was cancelled! Crappy service, crappy insurance.

If I could give them a 0 I would. They are incompetent, disgusting and lack empathy and accountability. My Healthcare provider has been submitting medication for approval since June 2024. They continually deny them. They even deny the ones they tell the office they will approve. AHCCCS and private insurance providers need to discontinue using them. They are submitted a new medication on the 15th of this month under the understanding that it will be covered only to have it denied again. I hate this company.

They denied a family member a drug that has kept their asthma in check for years. There are no other drugs that work as well. I'm afraid this may seriously harm loved one, possibly end them. They also won't approve an non-HRT drug to help treat me for menopause symptoms. I shouldn't be on HRT because of high risk for breast cancer, but according to UHC, I have to either go without, or risk breast cancer and try HRT. If my company doesn't offer non-UHC health plans, I may change jobs. They shouldn't be allowed to exist.

This insurance is the worst I have ever purchased. I got it through the marketplace. Also, I have to say that the lady who provided me with this insurance recommended it like no other. SHE WAS ABSOLUTELY WRONG!!! This insurance will NOT WORK ON YOUR BEHALF! They lied to me, starting from their chat customer services to the forms I had to send to claim overcharges from the provider I, unfortunately, chose based on my insurance services coverage.

Horrible service, simple appointment for Neurology Department. Was on phone for 40 minutes and was disconnected, North county Vista Ca, system was down for over 6 months and I have to go to office to make an appointment with primary care.

I had a United Healthcare plan through the marketplace for approximately 6 months before I got married, after which I got on a family plan also with United Healthcare. First of all, United Healthcare has separate departments for each of their categories of plans so that they can avoid responsibility for anything, or so it seems. They are quick to shift responsibility to one department, or to marketplace, or on to the client when it comes to obvious flaws in their business model. When I got on the family plan I decided to use the app to try to cancel the individual plan. Good luck with that. They don’t allow for that on the app of course. You have to call marketplace I found out after 3 months of being charged for both plans.

I would like to personally tell UHC they are the worse company I have dealt with in 21 years of working with insurance for in the last 21 years of insurance thru my job. UHC, doesn't take care of their members. We sent in a POA for the member, and they will not send it to any other department within the company. After 5 phone calls and speaking to people from other countries, who could barely communicate with English speaking people, they need retraining and an upgrade in their computer system.

They have the worst customer service of any business that I've ever had to deal with. It's bad enough that they don't speak decent English. But even worse, their agents have the intelligence of a 5 year old child.

Rip off so called insurance company. I'm actively suing these thieves for all my payments back. 600 a month and they don’t cover hardly anything. I’ll see you in court United Dump Care. I’m sure you have the funds to defend in a suit. You're ripping everyone off.

If you're thinking of getting this insurance think really hard about it. It's a useless insurance company. Their commercial on tv are nothing short of false advertisement and also their service reps could care less about your life or physical health or any needs for that matter. They are there for a paycheck and that's it. I could go on but it would be a waste of my precious time. They are worse than a 3rd world insurance company if there is such a thing.

I ABSOLUTELY HATE HATE HATE United Healthcare!!! I was supposed to have SI joint fusion on the 29th and just found out that they completely denied it! Pat had taken over a week off to care for me so he had to rescind it. Dr ** is having a peer-to-peer on the 22nd to figure out exactly what they want to approve it. I’ve been in pain for over 2 1/2 years now. They are all about making money and don’t care about the insured at all!

If I could give negative stars, I would. I am a middle-aged woman. My menstrual cycles have been so severe that my hemoglobin got to a 5.8 which is considered acute anemia. I went to the ER at an in-network hospital. They admitted me and gave me several units of blood and performed a DNC on me. I was in the hospital a total of 2 nights. Exactly 1 week later, I received a letter in the mail from United Healthcare stating that they would not cover my hospital stay or one of the blood transfusions as they were not necessary. Our United Healthcare premiums go up every year. Yet, when you need to use the insurance, they deny your claims. They are CROOKS!

I am retired and have a UHC Preferred Network account. Medicare Advantage. My has vision however the vision department of UHC does not show me having coverage. The Vision department shows me through name and DOB as having UCH employer coverage without vision. Again, I am retired, have Medicare Advantage Preferred Network coverage. For 15 days I have chatted, called vision customer service and the regular customer service number for assistance with no satisfaction. As a matter of point, the employer that UHC shows for me was not the insurance the employer carried, when I was employed with them.

Garbage. Unapologetically appalling "customer service." If you are considering renewing your United policy at annual enrollment period, comb through your plan carefully and call them to clarify any questions (and ask for a "stateside customer service call center," save yourself HOURS of wasted time), as this company uses shady practices to misrepresent the co-payments - or outright entire payments - for services that you will be liable for. Avoid this company at any cost. You would be better off *without insurance* and dealing with your local indigent/community healthcare system then using United. The only benefit to this company is the feeling you get when you leave!

I wish I had a choice when choosing a health care company because I would have picked blue cross blue shield. I had them before but my company changed insurance. So far United Healthcare has denied so many things deemed medically necessary by a real doctor. They just don’t want to spend your money for your health care.

I recently ended a Term Health Insurance policy with UHC and wanted to share my experience. In 2021 I left my job to take care of an aging parent, I started a policy with UHC since they had been my policy provider through my employer. I had always been very satisfied with my interactions with them up until that point, so I thought they would be a good choice to continue providing insurance. I was mistaken.

They say you have access to free Virtual Visits but good luck in trying to access this benefit. They will farm you out to Teladoc and you will be charged a fee to use the service that is supposed to be free. Get your Medicare Advantage policy from a reputable carrier.

They definitely don’t even deserve a one star. I can’t even get my steroids from this stupid place. This is the big joke in insurance. Priority health is way better, bring them back to us and get rid of this trash insurance.

Can't rely on their list of providers--most are not who they say they are (I asked for Pulmonary specialist, got in-hospital doctor, nephrology, company that isn't in healthcare). When looking for a psychologist for my mom, NONE of the ones that were given by UHC as providers actually accepted UHC! Doctors are in groups that treat in "mill-style" practice, where they have 15 minutes per patient and have to stop before they should with patients, resulting in forgetting to give further instructions or suggesting I make another appointment for any further questions. Insurance has ruined our healthcare - TIME FOR A CHANGE!

After receiving a letter that my appeal had been denied, and submitting a complaint in BBB, I received a letter that the denial had been reversed on one claim. A representative called me regarding the BBB complaint, and said she would submit the other claim denial for reversal also. They will pay the in-network amounts since he was listed on their site. It is unfortunate that I had to spend two months to get it resolved.

United Health Care, has so many rude representative! I have only had this insurance for 2 months, So far they sent my health card and welcome package to the wrong address, So someone out there has my personal information! They don’t want to talk about that! Then the last 2 months, I have been unable to use my health care $, because I don’t have a health care card! So what does United do, they keep my money, knowing I did not get my replacement card, they don’t care, they just keep taking my money, they say they can do this, because I didn’t use it! Not caring I can’t use it without the card! Now today they say something else! Talked to 3 representatives today, each tells me a different story, 3 different answers, pick one! OMG get it together United! Stop the CON, sent the card, stop using that to keep people's money!

This thoughtless and incompetent company that provides my mother's Medicare Part D started calling our house incessantly with an automated message asking how her recent hospital stay was -- a stay that ended with her spending 7 days in hospice care at home. She's been dead 10 days and this company is still harassing us with an automated message that gives no options for "wrong number" or "I don't want these calls any more." There is no way to speak to a human. Every time I try I am instead put on hold, transferred to a number that "can't be reached," and asked to call back another time before the call disconnects.

Ambushed by non-stop “exclusion” terms left and right. Tried to get what has always been a simple flu and COVID immunization shot at a pharmacy, that is said to have been covered on UHC’s website, and then spent 2 hours at that pharmacy on the phone between UHC and Caremark on which party actually should be the one covering the payment. At the end of the day, I didn’t get my immunization shots that day even after jumping through all these hoops. I am completely disheartened and frustrated with UHC and their in comprehensive basic preventative options. I’ll be switching to my spouse’s plan immediately once they start their new job. After this upsetting experience for something so simple, I’m going to avoid United Healthcare at all costs.

I have been dealing with them for a few years now. They keep saying I am on Medicare and I am not. They send the claims to Medicare and of course they are denied because I am not on it. I have dealt with this over and over again on every single claim made. They give you the run around and tell you call Medicare. Their customer service is useless. They say they will look into it and don't. They never return calls. They hope you will give up and just pay the bill.

My friend lost most of her doctors in the middle of the year on Medicare. She can't change plans until open enrollment. Rake in money and don't care about the insured!!!! She has a lot of health issues and needs quite a few medications.

I did have a AARP supplement and personal health plan f. I had this plan since 2013. The cost was $346.53 each for me and my wife. I called Lim at United and was told that there is no gender difference in price. I cancelled untied health care and change over to blue cross. They gave me a price of $640. For me and the wife. Which includes a lower price. $329.82 and $286.34 for the wife. Called back United and ask for restalling my plan. She said $372.62 for me and $346.53 for the wife. They don't know what one person says with another.

I am 60+ and have had United Health Care since my early 20's. I have had good providers and not so good providers; however, UHC has been a constant and well-serving insurance company until a few years ago. I started noticing a decline in covered healthcare and prescriptions when the patient portal was introduced. The portal often showed inaccurate information regarding in-network providers. They would list providers accepting patients who in fact were not accepting new patients. They would list providers who had moved to other areas of the country and not update the listing. They would cover some physicians in a group practice but not others.

I have been with Uhc for years. They have been eh, then terrible, then after a fight, they finally agree to treat my issue. I have Chiari and have had one brain surgery. I need an additional surgery to address spacing issues at the cerebellum. I'm working with one of the most esteemed specialist on the planet. I'm scheduled for surgery in three weeks. And United healthcare and their infinite wisdom has deemed my procedure medically unnecessary. I live in horrific pain every day. My case is in the appeals process, but their so-called expert is an orthopedic MD. This is not an orthopedic issue. This is a central nervous system issue.. They can say they know more than my doctor is so insane. I'm going to have to go legal. This practice of denying coverage because it might be expensive is common place at UnitedHealthcare. They truly give craps about the members. They care about their bottom line.

I would rate the highest as this company has a lot of good things going with one major problem: I am a cancer patient and I wait much too long for them to approve cancer treatments. I called them on this. I was explained the wait time and they are way outside of the guidelines and time constraints that they themselves have set. When you have cancerous tumors growing inside of you, you shouldn’t have to wait weeks to months with this before them approving your treatment. This takes away from the good things they offer. I would suggest going with another provider; unless you care to die while you are waiting for them to do their job. For any attorneys wanting to represent me in lawsuit for this; I have a case for you, as my tumors grew the last time I waited.

My family and I has been covered by United Healthcare for years now. We’ve never experienced any issues until recently. All of a sudden, our prescriptions are being denied for coverage due to a pre authorization approval being needed from the doctor in order to be covered. That’s an huge inconvenience because the process could take up to 72 hours. United Healthcare just lost us clients. I just changed my family’s and I healthcare plan.

I’ve been on an Advantage plan due to disability. The UHC advantage was decent a few years ago but each year stripped away services and benefits while increasing patient responsibility. I received change notification for my plan 2025. Ridiculous and shameful!! Eliminated all dental comprehensive care. Reduced vision by half. Increased max out-of-pocket by $850. Added a new $420 deductible for RX while increasing costs of RX’s. I have expected some changes but this was slash and burn in all categories. Too many and way too much. I’ll be changing providers. Any suggestions for advantage plans in OH would be greatly appreciated.

I am a provider with a new practice and have decided NOT to accept UHC insurance and you should too. No one knows anything, and for behavioral health you have to deal with Optum/Provider Express and I promise you, you don't want to deal with them. They have no supervisors available, they cannot answer questions, you will be transferred and ran in circles and still won't get your questions answered. If they are this stressful starting my business, I can only imagine the headache getting paid. NO THANKS.

Hard not to just laugh at this point. The perfect encapsulation of American Healthcare. I have been on the same medication for 6 years and was randomly denied and required prior authorization one day. No attempt to inform me, no attempt to contact my PCP. Ended up connecting my PCP with my insurance to resolve this a week ago. Once submitted the PA was of course denied. This is a medication that impacts my everyday performance at my job and just in life, but they want me to try 5 other medications because they are slightly cheaper. Maybe after 20 days unmedicated I will have more patience for them, until then, will be switching to a new insurance provider immediately.

Hate that our company switched. Many many reasons. The most simple is they don't do 3 month refills. Have to refill monthly and pay for prescriptions. My co pay has increased and when you call to talk with someone it takes hours to get through. Big step down from Blue Cross PPO to UNC PPO.

United Health Care operates much like a scam. They do everything they can to avoid paying their bills. My company hired them and 100% of things like physicals and other preventative care are supposed to be paid automatically. However, these scam artists are probably billing many customers out of their money by non-payment with the stupid claim that you MIGHT have other insurance. I'm sure some customers see the refused payment and think whatever is left is for them to pay. ACA might be better. Avoid UHC/UMR like the plague. Their customer service is also useless and slow to act.

Well I came to United Health Care for the one I had it was useless to attempt to call and get assistance... Must admit it starts good but soon the same thing I wanting to avoid came promente and clear. No use to contact them if they refuse to have productive useful communication. Gets tiresome and useless after so many attempt. Superior and special services manager truly pathetic included .. So tired of lame health care insurance provider just playing with your health and wellness or worse with the no lackadaisical attitude and run game countless times. Told the same thing yet said tried them all.

Absolutely the worst possible choice for Healthcare. I've been on hold over 8 hours this week attempting to resolve this issue. I have been on the same medication over 4 years and stable. Arbitrary decision to deny my medication without any consideration of my health. Fighting an appeal trying to get Peer to Peer review. Total lack of accountability from Customer Service and lack of understanding internal processes. Utterly disappointed and so frustrated. You cannot even advocate for yourself.

If I could leave no stars I would, tried accessing my online account. Couldn't, tried calling tech support and after 25 minutes of answering her questions was told I had failed the security questions. Tried a different department trying to get the phone number of a teledoc. The lady said she would send a list to my personal email. In her defense she did.... A list of clinics that do not support a teledoc. To summarize. A complete waste of time. Terrible service although one lady was polite, apart from her just a terrible company around.

Terrible, please if you have the option choose a different company. For my family of four we are paying $1600/month, with a $5000 deductible. When I submit claims they get denied, extremely unaffordable. Customer service dodges questions, tells me I chose the plan when this is all they have offered. I am submitting complaints and writing congress about this company as it seems almost like a scam. The CEO is worth 1.5 million, he is making money off of the public who are desperate for healthcare for their families.

Not a complaint about the company itself but their UCard. Someone was able to access my account and use over $114 at a Walmart in Georgia.They refuse to reimburse the funds. My card never left my possession. Transaction took place in Georgia, I'm in Maryland. Their lack of security leads to my loss of funds.

Switch insurance if you can. Confusing as to providers in network. Arbitrary decisions as to primary and secondary coverage. Refusal of claims that should be covered. EOBs lack detail. Customer service not responsive and it is not surprising when they hang up on you.

Finding a doctor is a nightmare with United Healthcare. Few providers want to work with them, it must mean they are an incompetent company. Their website is worthless. The doctors listed in network are remotely conveniently located near me geographically and I live in a big city. Then when you call the doctors they either aren't taking new patients at all even though UHC's website said they were or the appointment is for a year out. If you have a choice choose a competent insurer, NOT UnitedHealthCare.

The worst experience I had so far. I have to pay 40$ per child co pay for flu shot so you will be the judge. Besides it doesn't cover anything and instead of offering at least some kind of help they will send you a list of your benefits! As if it will help me to get treatment. I had never had worse experience for the past 20 years. The worst, terrible insurance.

THE WORST INSURANCE COMPANY I HAVE EVER BEEN WITH. I continuously get bills of denial and I have not even been insured with them for a year!!! I am seriously so sick of this insurance company. I will never recommend them to anyone.

The provider is shown in my UHC PPO network on UHC patient portal and the customer services rep still warns me to confirm with the doctor office! She wanted me to call the dr office which in turn asked me to call UHC. UHC reps are untrained and put the responsibility on the patients. I was back and forth with both dr office and UHC! It's a circus!!!!

The customer service is horrible. They are not professional at all. They denied a claim of mine and they left me a voicemail. I don't want these people calling my house. They are awful people and definitely a poor excuse for a human being. They give you the runaround and they lie through their teeth. This is the Worst Insurance Company ever! If you all are looking for a Medicare Advantage don't go to them! They are fake and phony people!

UHC refused many of the tests that my provider recommended. These decisions are made by nonmedical professionals. I have recently signed up for my VA medical and everything they refused in the past was approved by the VA. In the process, there were many conditions diagnosed that with UHC would have remained undiagnosed. Since I began with the VA my quality of life has improved dramatically. Me or my family will ever take a plan with UHC ever again.

United Health Care has what they called tier one and tier 2 on the back of the card but when signing up, it’s never explained that you’re limited to doctors only in their network and now no longer. Can you go to out of network doctors? It’s very difficult to get a medical doctor that’s in their system and it’s not an updated system. I even looked up one doctor and he actually already retired a while back. Eye Doctor refer me to another pain specialist in the same building on the same fifth floor and they’re not part of United healthcare tier one but when my wife had signed up for Insurance last fall there was no clear thing.

Horrible company that will do everything in their power to not pay providers who service their members! We refuse to treat anyone with United Healthcare and United Healthcare Medicare Advantage plans because they came back a year after we treated 2 of their patients and unrightfully took back over $4000 from our small business! They have their own inside auditing department that they call Optum Recovery. They give the Optum Recovery employees bonuses for taking hard earned money back from providers. Gary **, one of their employees is the most horrible person who will laugh as he tells you he is taking money back from you.

Clean office, but very unorganized. They call you in on one side and check you in then send you back out to waiting area. It takes almost an hour to talk to someone. When calling in the doctors take their sweet time to fill out forms (mine took them over a month).

I had a billing error and called. My husband stayed on the line two hours and forty five minutes. Talked to 13 different people. Although they were polite, they were totally not able to complete what needed to be done to solve our issues. A member should not be on a 2 hour phone call with their insurance. This is outrageous, to say the least.

I am insured with UHC through my employer. Doctors in my area are now not accepting UHC due to them being difficult to deal with. This has happened to me with multiple doctors. Funny I don’t hear about this with any other provider. I recently received a letter from a major university hospital in my state that as of November 1, if they do not agree on a contract, they will no longer accept UHC. I am currently going through cancer treatments at this hospital. I spoke with someone at UHC and was told they are sorry for my concerns. That does nothing to help my situation. The additional stress dealing with this on top of an already stressful situation is unbearable. They are the absolute worst.

United Healthcare is absolutely the worst customer service I have ever experienced. I have to fight every single year for months (something that should take 2 days) to get the medication I need in order to eat food. In the past my medication was approved and now I have to jump through hoops to get it. No one calls me back - I leave a message every single day. They always blame the doctor's office - I even switched doctor offices and it is the same excuses -- the problem is United Health Care - no one else.

I had United Health Care 14 years ago through my company and loved it, now I can't even get through to speak with an agent. I don't understand a word that they are saying & then with their "it's not my problem" smug attitude, merely transfer my call down the row of departments until I get so fed up that I have to hang up. I can't sign up on the portal because of a problem on their side. I am canceling this insurance tomorrow, as soon as I get to work.

One of the worst customer service experience ever. Every time I call I get passed to agent in Latin America or Philippines and first I cannot understand their English but also they provide all the wrong information around your benefits. At one case they mentioned I am fully covered and specialist doesn't need referral as it is in the system and then I get billed for it -Their claim processing support is also horrible. One of the worst example of how to ruin your reputation by outsourcing your customer service. Avoid this company at all cost-Move to BCBS or Anthem.

I have no access to my EOBs or account information because of a computer glitch associated with my account. UHC tells me the soonest it could be addressed is 30-60 days because they are going through a computer upgrade which takes precedence. Their representatives are friendly but aren't helpful in resolving the issue at all. Asked to expedite the issue with UHC management but they never call you after being told they would. This computer glitch in my opinion is substantial. It seems in violation of HIPPA because I could seem claims tied to another account holder with a similar name before they removed my access. It also seems to be in violation of EDP audits and regulations surrounding access to customer account information.

I pay $700 a month for coverage for myself and 2 children. The deductible is 10,000 dollars. I have paid and paid and paid and paid and now that I need serious treatment from my oncologist, I'm looking at $2,7000. UHC won't cover any portion because this absolutely insane deductible STILL hasn't been met. They argue they meet FL minimum value standards so my options are to cancel insurance and become self pay or pay full cost for a marketplace plan that is just as expensive with better coverage. However I am ineligible because of this better off dead plan. Choose any other company over UHC or Sunshine.

Most difficult company to get care through. Their primary care network is very small because very few primary care doctors accept this insurance. The primary care doctor they assigned me to was not close by and was also just beginning her practice and no one in office was trained how to process referrals correctly. Therefore I would spend weeks on end trying to call and get referrals processed. Just a nightmare.

This insurance provider is one of the worst I've ever experienced. I currently have an individual Medical plan with UHC in the state of GA and they have denied every single claim from my chiropractor since my plan started. After discussing this with multiple representatives they've determined it's an error on their end and UHC had to escalate the issue for review which I was told would take 45 business days. That time is exceeded already with no resolution.

This week I tried to schedule an appointment at CVS for the new Covid vaccine. I have health insurance, Medicare Advantage through United Health Care, including prescription drug coverage. I was surprised to learn that my prescription drug coverage no longer covers Covid vaccinations! I was told that the pandemic is over so you are now on your own. This will cause unnecessary illness and likely death. I have to wonder what's next, no coverage for flu, shingles, RSV, and more.

We are with a small group with UHC. Obvious errors are not corrected until you call several times. They are very very difficult to deal with all the time. There are some really nice and helpful employees there but not enough like Susan. Truth.

I truly want to give a zero star, I got this insurance from my company Cisco and I paid $500 biweekly to cover my family and now I had a treatment and filed for reimbursement claims for out of network service after meeting all my deductible, in the plan it’s stated I will be covered 70% and it’s been five months I keep calling about the claim and they send me to different representatives and now they tell me it’s with billing and it’s two months with billing and I am still waiting. Do you know the cost of this wait to me? Do you know I needed the money to go for a surgery? I am so disappointed in this company. My name is Yvonne **, check in your system and see how many times I called and asked for this to be escalated, it’s been five months. I give up.

I fell for their “managed care” model when I first became eligible for Medicare. I have severe osteoarthritis & have not been able to get adequate treatment so I’ve been living in pain with loss of mobility every day. Visit summaries do not accurately reflect what took place during appt. Scripts not called in. Now I can not even get an appt. When I call, they tell me that “someone will call you back”. Of course no one ever does. Ridiculous waste of time and lack of care for their patients.

The worse customer service EVER!!!! She sounded like she never answered a phone call in her life!! She said there was no supervisor there that I could speak to, but one would get back to me in an hour and a half? Make sense of that? Had questions about my deductible, I was on the phone for 1 hour and 43 minutes!! NOTHING GOT RESOLVED, If I could give a negative 0000 I would. Horrible, horrible, horrible!!

I manage a dental office and called United Health Care to have 4 claims reprocessed. I called UHC and the rep told me I can not open another ticket until my first one is closed in 30 days. When I asked to have phone call "escalated" the rep told me she could not, given the nature of this call.? I asked her again to escalate my call. I am not waiting 30 days to have one claim at a time reprocessed for the same patient and tracking them. She then pretended to not be there. She would not answer me and this went on for a few minutes. I let her know I will be hanging up and calling back to report this behavior. I am so disappointed in the way insurance companies conduct business and train their employees. It is unacceptable. I would never pretend to not hear a patients and or help them with an issue, let alone hang up on them. This work ethic is sad and too common.

UHC denied my elderly, obese mother's appeal to stay at a rehabilitation hospital after she fell down the stairs and broke her foot and ankle. It was a terrible break, and she hasn't recovered from this traumatic incident. UHC lied to me, telling me it was the facility that denied the appeal. I am currently trying to take care of my mother on my own at my house, I can barely help her and she now has a UTI. I don't know what to do. UHC should be ashamed, and I hope no one has to go through the nightmare I have had to go through. Beware!

UHC erroneously flagged my account and has refused to pay my medical bills since February 2024. It has caused terrible problems with my Pain Management group in Bethesda Maryland and they not only forced me to pay $1,900 out of pocket but they refused to make additional appointments. I have been on long term disability since 2008 with terrible chronic pain and fatigue due to several autoimmune illnesses. Cervical and lumbar oblations and epidurals have been the only effective means aside from medication to reduce this pain in order to get out of bed each day. Thus, these surgical treatments are extremely overdue only due to the incompetence of UHC’s personnel.

They suddenly stopped helping pay for my thyroid maintenance medication. Can’t even get a PA. No warning & it was just about the only thing they covered besides a physical and mammogram. I met my deductible this year & my HSA is depleted. They pay nothing. I have this only for catastrophic hospitalization. They’re horrible!! The worst I’ve ever had. $193 for 3 months of a med I need for life.

Very difficult to get into any good doctors with this insurance. Good doctors don't accept this insurance for a reason; UHC is a nightmare to work with, cutthroat. UHC makes it very difficult even for a user to make a claim on their website. You have to verify your email address every time you make a claim. "Why" you may ask? For absolutely no reason. They already know your email address. The reason they do it is so their automated system can take an unreasonably long time to give you the confirmation code. By the time you get it, 30 minutes after you click the button, you've logged out of MYUHC.com and have to start the process over. They make it almost impossible for you to file your own claims. That's pretty much a good indicator of how they do all of their business.

Since our entire family is with United Healthcare when they decide to start denying claims, out while family and many friends start getting the letters in the mail. It's Aug 2024 and don't be surprised if you get a strange letter saying something may not have been covered from yrs back and an event number and say call. That someone else may have to pay this bill. They are a very good insurance company at first, but just wait. You'll see.

Trying to process a claim is the worst. Trying to actually find an in network provider is impossible. Don't expect to get reimbursed in this century if ever. They make it so difficult. I do not recommend this insurance to anyone.

Have this AARP United health care about 10 years . Basically if you have HMO plan truly there is nothing as healthy care!! Any time I decided to change to new provider they do not accept new patients even is in their own list!!! In other words there is only one that you select You get stuck forever. The lab that they have contract with is Quest which they have a so much issues with this lab. So so ready to change this health plan. Can only give them one star. Is too good for them. Their specialist that you refer to I end up calling 3 weeks everyday to find out they forgot what they need to do for me!!!!

I would definitely consider being insured by UHC as very last option. It's very difficult to get a positive authorization on any medication prescribed to you. The insurance itself is outrageous, with very expensive co pays and the deductible is through the roof. If I could give them a negative 10 stars I would..

This review doesn't matter because the government is too weak to control these godforsaken insurance companies with no moral compass. It's a disgrace. But yeah, UHC lied to me, stole from me, and jerked me around for almost a year before passing me off to their minions at Naviguard to finally cut the cord and tell me I had no recourse and to stop trying. The CEO of UHC made $23M last year and they can't work with me to support an $800 out of pocket expense that negatively impacts my family financially. You should be ashamed.

The worst health care provider period. We’re trying to get our company to switch from them and I think it’s gonna happen, we can only pray they look elsewhere. They do shady stuff all the time to get you irritated in hopes you don’t go to the doctor. They make your experience miserable when dealing with anything that has to do with a surgery. For instance, I was hurting in my knee and could barely walk. Went to the doctor and he referred me to a specialist. It took them TWO MONTHS for the insurance company to approve to have it scope. I was in level 10 pain for those 2 months. I had it scoped and I had a severe torn meniscus. After surgery it was later found I had a broken bone in my knee that looked like a toothpick and a ACL that was healing wrong. This healthcare provider was trying to save money that they let a PAYING CUSTOMER GO IN PAIN FOR 2 MONTHS. I was out of work for THREE MONTHS…was only getting paid $333 a week, to pay my bills.

I have paid on a small indemnity plan that pays normally $68 a day for hospital inpatient stays. I have only had to have a statement with hospital information and inpatient days of admitting and discharge. Now they change their requirements each time I call and refuse to pay my claim without a summary of hospital room charges which was never required before. My hospital was hacked and 3 months later don’t have any room charges for me to receive. They have not filed my insurance so they have nothing either. I also canceled my auto pay on their account and they took the payment out and refuse to return it. I want nothing else to do with this company and wouldn’t recommend it to anyone. I’m 80 years old and have paid into this for over 20 years.

I tried canceling once I had found out they do not pay for anything. They told me I could cancel as long as I moved. A Few months later I had informed them of my move and they proceed to tell me it had to be out of the country otherwise I could not cancel, which I hadn't been told beforehand. They told me I had to stay with their insurance for a full year until I could cancel. Now I owe over 1,500. They paid 60 dollars of my bill for recent blood work and tests. Not only are they refusing to let me cancel, and not paying for anything (or paying as little as they can), the customer service representatives run you in circles. They are not fully transparent, nor are they kind in any way.

My husband has this insurance through his employer. We are over 50 and never in our lives have had worse insurance. I literally just got denied for a surgery needed for pain and swelling of my leg. My doctor even did an appeal and the only thing they had to say was “ask your provider to do a 2nd level appeal”. I have NEVER been refused a surgery by the insurance and I have had many with other insurance companies. We pay a lot for our insurance to not be able to use it when we need it. Would not even give it a one if I could. You need to do better United Healthcare or charge less for the crap coverage we get!!!!

On July 1, I placed an order for the $40 that we get and I ordered ** and then when I did not get it I contacted UnitedHealth, they contacted Amazon who was supposed to place the order and deliver it, said they were out of stock so I said, "Give me the money back and put it on my card so I can go and buy it at Safeway or King Soopers." They did not put the credit back onto my card. Every time I called UnitedHealth, they gave me the runaround. Now I called them today and they’re telling me that it has been past 30 days and since it’s past 30 days, there’s nothing they can do, this is very poor management on your part. Now I’m out of the $40 that I’m supposed to get on my card and I can’t get it again till October 1. They need to get their act together and take care of their customers. If I could give them less than a one star, I would.

When it comes to mental health coverage (therapy, neuro-psych testing, pediatric Occupational Therapy for ADHD), in the state of Washington, I couldn't be more disappointed with UHC. I spent weeks searching for in-network providers on my own and was told by a UHC representative that they did not cover neuro-psych testing in network and I would have to find an out of network provider. We paid close to $3000 out of pocket to have my kids rested. When I submitted my out-of-network claim, only $1100 was applied to my deductible because it's what I would have been allowed had I went with an in-network provider. I told the claims rep I was told there were no in-network providers as it wasn't a covered benefit.

If you have MEDICAID PLEASE LISTEN! I know it's a frustrating process. But, out of anyone. United Health Care has been the biggest asset in getting my health care taken care of. If you are serious about your health find your Health care Representative for your area with united health, work with them with the goals you have in mind. Have a good Primary Physician who can handle referrals because that's all it is with MMA or community plans. Referral first, then appointment. My Navigator Jaimeika ** has been NOTHING BUT HELPFUL! She deserves the highest raise possible. But it is luck of the draw with who you are connected with, best of luck to you all!

This company will put you in months of paperwork in hopes you die so they don't have to pay for you anymore. Customer service is a joke. I have only talked with one person that even tried to help me. The rest of the people read from prompters and can not think for themselves. Most unhelpful, most expensive health care out there. Better of traveling to Mexico and taking your chances there than dealing with this company. I only hope my life insurance will help my family because United Healthcare won't. It is heartbreaking knowing that I will die and leave my wife and 2 daughters to fend for themselves because of the greed of this insurance company.

The service is good and the coverage is quite decent compared to other medical insurance. I liked that it included dental and eye insurance. However, they are thieves and liars. First, you try to communicate with them and they only move you from department to department, they promise to fix your problem and they never communicate with you. To make matters worse and this is really one of the few reasons for my bad review, I paid for a full year of insurance, and at the last minute, they told me that they changed their policy and they stole 20 days from my medical insurance plan. I've been locked up at home for 20 days (my only vacation days!) because I didn't have insurance until the other one I bought started.

Because of my many medical issues they assigned me someone to help me manage things. I needed help in finding specialist in my area. All the ones I had are 30 min to an hour away. This person provided a list to me but in the same areas I asked not to. I tried calling this person who NEVER picks up and in turn leaving a message that I needed Drs in my area. No call back just another list in the mail two weeks later with exact drs in the first. I could go on and on about stuff but they are wasting my time and theirs, wasting money as well. Let's not even get into the whole referral approval system cause that is another disastrous procedure they have managed to screw up.

Updated on 12/05/2024: I've had UHC since 2008. All was good for a while, and in the past 2 or 3 years I don't recognize them. They show unbridled scorn for their customers. Last year I moved and there was an error in my address and I was dumped off their rolls without notice. They say they sent letters with no response, but they have my email and phone which go with me. I just replaced them with a better plan at half the cost. They love to take your money and not pay out as they are required. Nothing but greed and arrogance.

Had United for a year. Some months wouldn't even process my money, even though I have been on autopay, using the same credit card I've had for two years. Proceeded to incessantly harass me. Checked recently and they canceled my plan...I guess. Only have dental and vision now. All those months I paid to get two free shots. What an investment.

8/5/2024 --United Health cares absolutely NOTHING about its clients!! I've asked and asked and asked for a list of dentists in the Sacramento Ca area. The last person I called on 7/2/24. Spoke w Mark requesting a paper list of dentist in the Sacramento Ca area. Mark said they sent out a paper list of dentist. Today 8/5/24, over a month later, no list has been received. Called AGAIN today, spoke w Vieca, a female, who said none has been sent out. Also made a formal complaint that I was told just goes in my file....nothing is done about it. And supposedly, a list will be sent to me by regular paper mail through United Postal Service!! Therefore, I'm to wait over another month for the list to be sent in US Postal Service paper mail.

They deny covered and medically necessary treatment based upon erroneous codes only they know, leaving the insured without ZERO treatment options for their illness. If you want to die in pain, this is the carrier for you.

OMG! Their verification process is redundant, intrusive and outdated. I cannot believe these people are operating at a startup level, like they have no experience. I’m using the app to which I cannot login in due to me changing my number. So I call the number that the app directed me to. It transfers me to customer service instead. I go through the verification process with the automated machine. A lady from customer service answers and asks more questions then “thanks me” for being fully verified with the system. All I’m trying to do is change my phone number. She tells me that she’s going to have to transfer me to tech support. WHHHHY!???

This review is for United Healthcare OBT, it sucks, long story short. They give you more money to spend but the products are never in stock, I have had UHC OBT for years now, only 1 time was able to complete a complete order... $220 to spend on nothing lol....

The Company I work for has this pointless insurance. We go to the doc and her nasal passage is 100% blocked by none cancer growths. We are given prescriptions to help but next scan it’s the opposite they are worried for how close to the brain and eye socket it is getting. A week before the surgery we get a letter saying that United Medical is not going to cover it because they don’t see it as necessary. There is a little a whole lot more but that is the one that truly crosses the line. I work for Tractor Supply and will do everything I can to get my employer and everyone I know away from this company.

Customer service is untrained and frequently gives incorrect information. UHC’s very expensive plans provide extremely limited coverage. A 7 day supply of antibiotics is frequently not covered. They say there is no deductible, but the fine print says otherwise. Rx fills have been delayed and most times are cheaper using GoodRx, which has a premium that is approximately 10% of the UHC premium.

This year 2024 we renewed our United Healthcare plan as we have for several years. Little did we know that it was now United UMR plan. My husband pays for the most expensive coverage as he has diabetes. What we have received for this plan is a joke. Medication that both of us take, and have been covered in the past, they will no longer cover. We are inundated with medical bills now for visits and Medication that, in the past, were always covered. Add to that the fact that we are still paying for the most expensive package. They do not return calls so it is useless to contact them. I would warn anyone about choosing this Healthcare. It has all become about making them money.

Dog crap company.. They cover the doctors visits but take your rides away. They do this to indirectly deny services. Pretty slick. Do not use this company. They will screw you over. I now am forced to get another carrier.

I have AARP/Medicare Advantage through United Healthcare and this is THE WORST insurance company. If you are Medicare, do yourself a favor and choose another insurance company. You’re probably better off doing a supplemental insurance with Medicare parts A and B. I hope this review saves you unnecessary stress. First, UHC pays nearly nothing for PT. Also, it’s like pulling teeth to get them to give you approval for an additional six sessions. My PT is dropping UHC because of this, and because they pay almost nothing for their expert services. And dental? Forget about it. Their customer service is based in Philippines and they DON’T CARE about you. They lie, put you on hold for 20 minutes while saying they are looking for a supervisor, then never come back on the line and you finally hang up after holding for 20 mins and call back, only to find that the previous CSR hadn’t even taken notes.

This company doesn't care about their clients. Was hung up 2x and placed on 2 almost 10 minute holds all for calling about my benefits coverage, which I am authorized to ask about. They treated me like trash but wants a payment every month. Justice is coming!!!!

If I could give zero stars I would. I’ve had UHC for years and they were really great on the beginning, it started to go downhill in 2023-24. Several of my medications that were once covered aren’t anymore, they just denied my baby’s medication! My newborn needed ** and they didn’t cover it at all! I’m livid!

Dealing with UHC and trying to get them to pay my claims has been extremely exhausting now that I hit my out of pocket max. They make it difficult to reach someone and put you on hour long holds, disconnect you instead of picking up the line, lie, change EOBs and basically hang their members out to dry! Even the grievance process is questionable.

Bad faith insurance. I have been dealing with back issues that started in January and have been playing insurance games since. Unfortunately, my insurance switched in June to UHC. I was hopeful the switch would be positive but here we are. Need a major surgery and UHC has made it clear they don’t care. The waiting game continues and don’t know what to do.

If this is the state of health care in the U.S., we are in bad shape. Last week, following a positive Covid home test, I contacted United Health Care nurse hotline with a few questions. The nurse I spoke to was very nice, explained well, but then proceeded to give me the outdated (as of March, 2024) protocol for what I needed to do following a positive test, including stating that I had to have several negative Covid tests prior to return to normalcy. Having just read the CDC guidelines I knew she was incorrect, and advised her that it was not what I had just read. She adamantly disagreed.

United Health Care I've been with them for 5 years. For the first time I had to get in contact with my case manager. I was on the phone for over 3 hours with United healthcare and I got nothing but the runaround. Cannot even tell me who my caseworker is. I have no way of getting a hold of them and they were canceling my policy unless I contact her but there was no way to contact her. I was on the phone for over 3 hours trying to get a hold of her so I called another insurance agent and got a lot better deal than what I got now and I get to keep all my doctors.

Don't get this insurance. It is the worse ever, I need to see a doctor but because providers in my area are taking 4 to 6 weeks to onboard patients, I need to go to the ER and pay thousands of dollars for something simple.

The worst insurance I’ve ever had the misfortune of dealing with. Every single thing is an issue with them I have to call them back constantly to get information because they refuse to just do it right the first time or god forbid communicate what’s going on. It’s been not only frustrating for me but for my therapist and dentist offices as well trying to get a straight answer from them and constantly having to do conference calls with them because none of the customer service reps know what they’re talking about. Customer service is a nightmare. We had to read to them a letter THEY sent about switching my provider because they didn’t change it when originally asked and we spent half an hour on a conference call with them figuring out why they were having such a hard time doing the *one* thing they were asked to do in the 5 times I called them previously. Switching back to Kaiser as soon as I possibly can.

First of all, I could NOT understand 2 out of 3 customer service representatives I called yesterday because of the thick accents. One had loud background noise like kids and pets so he kept repeating what I said like he didn't understand what I kept telling him. The 2nd guy kept arguing with me when I asked for a supervisor and never put me through to one. I hung up on him. Number 3 was finally going to put me through. By then, I had a headache.

Worst insurance coverage of my lifetime. I am 66 yrs old with Bradycardia, and the Cardiologist says I need a pacemaker. The Ins company denied the claim. Then my heart health got worse and the cardiologist wanted to do a heart cath. This insurance denied that claim. The insurance doctor says my sleep apnea is the cause for my heart health even after we documented that my sleep apnea is corrected with a cpap. The insurance doctor keeps having me have more mediocre test run trying to prove the sleep apnea is the problem. It seems as though the insurance company is doing everything they can to deny my claim. This is very very poor insurance coverage. My health and family livelihood is being compromised by some insurance company doctor whose prime motive is to save the insurance company money and to put a feather in his hat.

I have had no problem with the health side but billing and accounting is terrible. How would you as a senior like getting a bill for 1,000? You sent the payment in. It was $2 short so they negated the whole thing. Said it was sent back to your account but you can’t find it. Now to keep my insurance there is no vacation right now.

I have to say without a doubt United Healthcare is the worst insurance. They have gone from having your back to greedy, corrupt, and price gouging their customers instead of covering the important things you need when you need them which is why you choose their insurance company in the first place. I'm Disabled and on Social Security Disability and Have a Autoimmune Neuromuscular Disease and Spinal issues and need an important CT done and instead of covering it like an insurance is supposed to do they wanted to profit off Me instead of the tune of $250 which mind you I barely make enough to survive which includes barely keeping a roof over My head and they have gotten greedy and look to profit off Me with what little money I have left instead of doing what we get insurance in the first place to protect us. Tsk tsk.

Horrific. Got stuck with the them unknowingly because I signed up with an insurance agent named Jonathan **. Thought I was getting United healthcare and somehow it was a policy underwritten by Freedom Life - I made two claims. The company didn’t cover a penny, $1000 wasted. DO NOT ENROLL WITH THIS SHAM INSURANCE COMPANY THEY DON'T COVER ANYTHING

Dropped the hospital closest to me, NEGA, now I’m expected to drive an hour away for healthcare. I pay way too much in medical bills (more than they cover) to deal with that. Worst healthcare provider I’ve ever had. They only care about the $$$

I had this plan for 7 months. I was not able to see a doctor one time that wasn't in the emergency room of a hospital. Not one of the doctors that were listed actually were in network. I desperately needed to see a doctor. I went into hypertensive crisis twice. Customer service have me names of out of network doctors too. Then they didn't cover the blood pressure left I was given in the hospital. The reason... I need to see a primary doctor and try other medications first...

I spend time between Florida and Wisconsin and so my Medicare Advantage plan is a national plan. While I’m a Florida resident, I consistently get billed by UHC when seeing a doctor in Wisconsin as an out of network doctors, even though they are in their network. Then it takes me a lot of time and energy to have them correct it. The hoops I have to go through because of ineptness! Looks like I’ll be going back to Humana where I didn’t have that problem.

My member ID is ** (Not giving my full ID online for security purpose, but hopefully someone at UHC sees this. More specific Governor Phil Murphy to defund UHC as an HMO in NJ), I'm saying this because by the end of this month I'm cutting UHC for good. 5/11/24 I got an X-ray and a order for 3 root canals to be done by a professional registered with the State of New Jersey Board of Dentistry. UHC didn't cover any of them. I managed to get 2 done but they refused to pay my dentist and made up every reason in the book. "Lack of Narrative", "Missing Aftercare Details", and "Poor Prognosis". About to file a lawsuit against them. UHC for 2 months allowed my teeth to get infected spreading to my right ear and right side of my brain. I've been stuttering my speech and thought a lot since waiting all this time. I struggled so much I couldn't go to work multiple days and lost pay.

(1) They don't compute claims correctly. This policy has a $3,000 out of pocket maximum. So far I have paid $5320.67 out of pocket. In fact on my home page it says Out-of-Pocket Maximum $5,320.67 spent / $3,000 total.

I spent from 7:30AM to 10 AM to register on the website of United Health. Transferred 3 times. Now they say my Username is compromised and my email. Either I get a NEW EMAIL or I’m OUT. I can’t register. Talking about incompetence. They get 5 stars of INCOMPETENCE, UNQUALIFIED AND THEY INDULGE ON AND TRY TO GIVE EXCUSES.

I have been trying for two years to get the mental health care I desperately need through United Health Care and Optum, but they have made it impossible. I've called numerous doctors listed as preferred physicians and therapists, only to hear:

Very horrible experience with UHC, customer care is so pathetic.. Every time a new person is available and they don't track properly and I need to reiterate, for 1 of my claim because of UHC customer care my claim was sent to collections even after 15-20 times follow up. This 1 yr old claim is still not processed and I gave up on UHC and had to pay $600 out of my pocket. God save all of us from this corrupt health care provider. Our hard earned money is flowing to others pocket. Will approach my lawyer to look into this now.

Incompetent at best. These people don't know what they are doing. You have to try to be as bad as these people are at their job. They accidentally deleted my plan due to a new employee's error back in May. I still haven't got it turned back on, and yet they blame everyone but themselves. Very poor customer support.

I wished I had did my research a little more thorough. They offer you some perks before your policy is supposed to start but if you don't activate your ID card in time they pretend as if those perks never existed because your policy had not started and this is exactly what they had done so now they get to keep that little perk that they offer because he didn't send resend my ID card in time for me to use the perk and I'm like everybody else if I could give them a zero review I would.

I would not recommend it. This insurance state or private they have the worst customer service in the planet. I have been a week with a broken toe and there is no one around to be able to fill your prescription.

If I could give them 0 stars I would. They have been the worst healthcare insurance company I have ever had. Continuously deny claims and appeals. Coverage is a joke. You think you pay for your appointment at the time of service but I get bills for things they did not cover. If I could cancel, I would.

I'm on the fence with United health insurance. I spoke with a receptionist on 7/11/24 7 pm. I asked for a list of different dme companies and she wanted to ask me about my annual visit I misunderstood and she said, "Oh you don't want the rewards," never saying anything about rewards. I said I had been to my Dr in June 2024. She checked and in a irritated manner, "You got your rewards in March." I was confused. How can I get the reward 3 months before I go to my wellness check up. She wanted to waste time on a subject and I had a hard time understanding her accent. I asked for an advocate to assist me in a big issue. A bed was brought over by Apria medical supplies and it was too high off ground and the rails were loose wobbly. I can stand and get into bed independently but independently but I fell as bed too high. I'm 5'11". I need an advocate. United I may have to change if this keeps up

Worse customer service. Always get a rep from philippines or latin america and these guys have no clue about benefits and claims details. Every call takes 2 hours to even make them understand and in addition never gets resolved.

They are a huge scam. They cover less than 50% of anything, and what you have to pay doesn't even count towards the ridiculous deductible. They will still deny claims and then require you to undertake a lengthy appeal process. You legitimately have to fill out a formal letter and mail it. I would not be surprised if such a letter were to get "lost". I am counting down the days until I can switch.

All United Health Care cares about is profits and providing the minimal care patients need to sustain life. If they can save a buck that is all they care about. I wish I could give negative stars. Worst experience ever!!!!

United Healthcare's customer service is about as bad as it could get. They offer no resolution and every single person who has picked up the phone, sounds like they are annoyed at you even calling. I blame my company for going with them this year. We had Cigna last year and they were amazing. Not even a contest.

The worst insurance service I've ever purchased. In-network hospitals cover very small amount and sometimes don't cover anything at all. I paid $1450 for insurance and then I got $700 bills for nothing!.

Horrendous dysfunctional and dishonest company. Split into departments that don't communicate, so God help you if you ever need customer service of any kind. They seem to have set their system up to make it nearly impossible to get any help. I've been lied to by so many of their agents that I started recording them when I called, and then I play it back to the next agent when I have to call again. Nothing ever changes though, and I think the customer service agents must have a directive to just tell people whatever will satisfy them, and then do nothing until eventually they just give up. Absolutely shameful.

UHC Contacts has the worst service of any contact lens company. They do not resolve any problems. First off, they cannot charge sales tax to the consumer in my state, yet they never responded to credit my account and after speaking to Gabriel twice it was impossible. After deciding to return the contacts and speaking with Jessica, the return label was never provided and she did not record the call. You cannot communicate in writing, so you have no idea why they are ignoring the customer until days pass and you have to call again. Almost a week later, and I'm still waiting for a return label. I would pay more and buy from a company with great reliable service and not a company that over charges and never responds.

This insurance in my opinion and experience with UHC had been the worst. The lack of correct information I received even when doing my due diligence by calling them so I have information on coverages was consistently WRONG. I have no confidence in this company and thankfully am moving to a more reputable and reliable insurance. I wished I would have read reviews before paying for this crappy service.

The only thing I expect out of a company that is my insurance agency is to be able to let me access my portal guide me through set up and or recovering my account if I have a different phone number. I have called emailed, chatted- At this point countless times over the last year to attempt to get my insurance agency to get me in so I can get my online insurance cards. I’m very grateful that it’s not easy to get in or gain access but I have all of the information that is pertinent to the situation. I’m definitely going to try to switch when open enrollment hits again.,. If you’re smart, you will not use not UnitedHealth

On the UHC website, It was clearly marked that I was paying UHC to take $626.56 on June 27, due by 07/01/2024. They took $1751.12 without permission,, they had permission to take the $625.56. Since June 27 I have been in contact with UHC everyday requesting the difference returned to me, they have yet not returned the difference. I have a snapshot of ●$626.56 on June 27, due by 07/01/2024. I requested to talk to a specialized team, not the escalation team, & a supervisor as well. I will be waiting for these 2 phone calls. How is it right to take what they wanted to take when it was clearly marked ●$626.56 on June 27, due by 07/01/2024. The escalation can't seem to answer that question! Shame on UHC!

This is supposed to be a supplement to help elderly and disabled. Lol, I'm elderly enough to see it's not that much of a benefit. I was on the phone for 4 hours today before anyone would tell me, they couldn't pay internet today. It's not an emergency issue. Ok if you don't consider it an issue. Why in the hell couldn't the first person I talked to not tell me that. Instead I wasted 4 hours on the phone with this crap company, that I could of been getting the money for the bill whatever other way possible!