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I purchased my Travelers Renters policy a few months ago when my area was under the threat of a hurricane. The agent who sold me the policy was very nice. I was very happy with the price. I bundled it with my car insurance so I got a good price. Luckily the hurricane missed us. Flash forward to the present. My vehicle was broken into and my medical bag which was full of my medications like insulin, glucose meter etc. was stolen. The agent in the claims center was very nice. Took my claim. I then sent all of the paperwork required when filing a claim.
I have yet to hear back from anyone. I have left messages for the claim agent. No response at all. When I spoke with the regular customer service center all of the sudden they are rude, not helpful at all and basically told me to shut up and wait for the claim agent to call me. I am disabled and cannot afford to replace my insulin so my health is being adversely affected. I'm so upset. Travelers Renters Insurance is a waste of money. They are all nice until it comes time to actually pay a claim.
I have loss of use for my condo. To no fault of ours my condo was flooded by the floor above mine. I couldn't rented for 3 months. I filed a claim and they refuse to pay. Stay away from this insurance company. All they do is collect premiums by refuse to pay claims. They should not be in business.
I had my Travelers insurance through my bank, attached to my credit card. This summer, I lost my job and my credit card got maxed out. Because of this, I was unable to maintain insurance coverage and let it lapse. Instead of just allowing insurance to lapse, as is standard, Travelers began to charge me late fees (without warning) that were greater than the cost/value of the insurance itself. When I called them to straighten things out and say I just wanted my coverage cancelled, they tried to bully me into agreeing to pay the balance which was far greater (more than 10 times) what I owed them, even if I had maintained coverage the entire time.
Unlike rent, credit card, car late fees though, insurance should not accrue late fees because 1) We weren't on a contract and 2) had we been on a contract, being that it was an insurance contract, it would have been void due to lack of payment. SO, had we tried to collect on our renter's insurance while we hadn't paid, we wouldn't have been able to. Therefore, they're attempting to charge us frivolous fees into the hundreds over a late payment on some $14/month insurance. This is absurd.
I’m very happy with Travelers Renters Insurance. They made me feel welcome and the company really cares about the clients. There are many different plans to choose from, more than enough to cover any interest I have, all priced very competitively, from partial to complete coverage with price replacement guarantee. I love the great coverage they offered and the working relationship with all involved.
We have replacement coverage with Travelers. If something is stolen, burned, or whatever, we are covered for 100% replacement. It costs a little more that way, but it provides a great deal of comfort. We have replacement value on our furniture, electronics, collectible item and art pieces. We photograph everything we buy for the house and also keep a record for them and yearly envelopes for our receipts. Everybody I've talked to has been knowledgeable and truthful. The agents and the people over the telephone have been uniformly courteous and interest in resolving any issue. They are also customer-oriented, ethical and professional.
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Travelers always has helpful agents willing to take the time to answer my questions. And so, I understand what the coverage is. Also, they explain everything to make sure I have the policy I want. Plus, I haven't found cheaper prices anywhere else. So far, I've never had to use their claims processing, knock on wood.
I was between permanent homes and rented an apartment. Purchased rental insurance in case a neighboring tenant started a fire and burned my belongings. Was satisfied with Travelers insurance and surprised at how little renter's insurance costs. Thankfully I never had to file a claim while using renters' insurance from Travelers. Many others are not so lucky when they don't cover the cost of their belongings with insurance. Travelers has plenty of policy options such as jewelry, expensive collections and can provide insurance in all amounts. I was really surprised at how low renter's insurance costs since I had never purchased it before my move to an apartment. Travelers has any amount of coverage for whatever your needs might be. My costs were pretty low since I didn't have a lot of possessions at the time I bought rental insurance.
Very understandable customer service. Explains everything need to know about what is covered. They answered all my questions and listened to what I had to say. Very nice and pleasurable to talk to. Helps with understanding my bill and what's covered. The claimed process was very easy. They walked me through a process for the phone. It was very confident. They sent out a person to review my stuff within two days. Very fast customer service. The policy options are great. Lots to choose from. If you're on a strict budget like all of us are they have different payment plans that work with every income type. Very helpful in refilling my needs. The rate of coverage is outstanding. For what you pay and what is covered is crazy. Lots of coverage for a reasonable amount you can afford.
Every time I needed them, they were always there for us, no matter what the problem was. I had roof leak, they fixed it. We had water heater to cause damage to the floors, and to the carpet, and had no problem getting them to take care of it. I have had nothing but good experience processing claims processed. I think you can count on this company to very helpful if you have small or large problem in your home. This company has several policy options, but I choose only the one I needed for my rent house, and what it covered inside and outside my house. I have cars, and had a boat covered also. I own personal property, that is rented to other people, so I'm satisfied.
We feel like the customer service experience was wonderful when we got our renters insurance. You want to be good renters and have the perfect insurance. In order to get renters insurance you have lots of paper work to fill out. They want good renters who will continue to pay their rent every month. You really need to read the policy so you will know what it is all about and how it all works so it will make it easier for you. Let us remember policies are always needed when you need renters insurance. The coverage of the renters insurance will cover many things. Good to digest it all and then ask yourself the questions am I sure I am getting all the coverage needed.
Very friendly customer service reps, compatible pricing. I've never had to make a claim but with how helpful they are I'm sure it would be a hassle free experience. I have shopped around at many different insurance companies, several times per year I call around and get quotes as to keep paying the lowest amount possible and I've never had to switch. Travelers insures my vehicles as well and I'm very happy with them. I would definitely recommend them to anyone looking for great prices and friendly people on the other end of the phone line (I've had to deal with some very unfriendly people over the years dealing with insurance). Bottom line, unless their prices skyrocket I will be staying with Travelers insurance company.
Travelers Renters Insurance expert review by Matthew Brodsky
Travelers is one of the country's largest property casualty companies and has been in business for over 150 years. The company has more than 30,000 employees as well as 13,000 independent agents.
Thousands of claims representatives: Travelers offers more than 12,000 claims representatives throughout the company, making the claims process smooth and fast.
Good reputation: According to the company's own extensive customer surveys, nine of 10 customers would recommend Travelers.
Stable company: Travelers is listed on the stock exchange and is one of the companies that comprise the Dow Jones Industrial Average.
Variety of quote/policy options: Customers can obtain quotes or manage policies in several ways including online, over the phone or through a local agent.
Online claims center: This comprehensive center provides all the information needed in the event a claim must be made including, phone numbers, online claim submission, as well as the ability to check the status of previous claims.
Best for: Renters with personal property, renters with high risk and renters who sublet.
Travelers Renters Insurance Company Information
- Company Name:
- Travelers Renters Insurance
- Year Founded:
- Saint Paul
- (800) 842-5075