Lemonade Renters Insurance Reviews

These guys are crooks. Used while in rental while house was being built. Cancelled when I moved out. Now 16 months later they just sent me to collection for a month not paid when I no longer lived in apt. RUN RUN RUN.

I cannot say enough good things about Lemonade Renters Insurance! They have been nothing but amazing, helpful, and incredibly easy to work with throughout the entire claims process. After experiencing a loss, I filed my claim on Wednesday, 6/10, and it was fully processed by Monday, 6/15. I was honestly blown away by how fast and smooth everything was. The process was straightforward, communication was clear, and I felt supported every step of the way. When you’re already dealing with a stressful situation, having an insurance company that actually follows through and makes things easy is priceless. Lemonade exceeded my expectations, and I couldn’t be happier with my experience. 10/10 I wouldn’t recommend anyone else for renters insurance!

One of those companies who try to auto renew without your consent. Made 21 attempts to take money without my permission and then send a notice 8 months later. No email about renewal, unable to take the payment or cancelation. Fraudulent company. Avoid at all cost.

They will forever hold up a claim waiting on a property management company to provide the information. I provided them ample evidence of the claim yet they continue, 4 months after filing the claim, to wait for a response, stating, "In multi-unit buildings, the originating cause (e.g., a pipe inside a wall or a floor above) is often only accessible to the building's maintenance or management. Without confirmation of what failed, we cannot determine if the loss was "sudden" (like a burst pipe) or "gradual" (like a long-term seepage or wear and tear), the latter of which is generally excluded." So, in one sentence they say this, and in the next, "We do not intend to halt the investigation indefinitely due to a third party, but we do require a factual basis to trigger coverage." Apparently, the videos and photos, as well as inspection reports from a government agency, are not "factual."

Could not get renters insurance, three reasons, the first two had to do with the property my rental is on, the third had to do with my service dog being a rottie/lab mix. If I had said she is lab mix no problem. Service dogs are service dogs, no matter the breed.

I’ve used Lemonade for renters insurance for a few years now. Recently, my car was broken into and I filed a claim for the stolen items. I was so impressed with their follow-up and communication. They made filing the claim super easy. I got paid the day I completed the claim. They made a stressful situation much better for me.

EXCELLENT company and employees. Was a part of Nashville's snow storm and Lemonade took exceptional care of me. Will be a customer for life. Planning on canceling other insurance companies now. Thank you.

January 10 this year I had a water claim with Lemonade. My advocate reached out to me the first day of submitted a claim. I wasn’t able to talk to him that day, but returned the call the next day. I’m a busy guy and that weekend was a three day weekend due to a holiday, but it was five days since I had heard from an advocate.

Updated on 05/30/2026: It’s been 9 months. Hired an attorney and Lemonade has flat out just ignore my claim. Now in California it’s considered a bad faith claim. Pretty bad when a company doesn’t even return phone calls. Completely unprofessional,

I am writing to formally complain about Lemonade concerning persistent, unwarranted charges for rental insurance. This stems from their refusal to refund payments for a service I stopped needing four years ago. Approximately four years ago, upon vacating my rental unit, I inadvertently failed to cancel my Lemonade rental insurance policy. Consequently, automatic monthly payments continued for four years, during which I had no insurable interest or need for coverage at the property.