Lemonade Renters Insurance

Magic! Told to download an app. Octogenarian learning process: I had expected extensive paperwork. Got out my iPad, answered the questions, took screenshots of police report and various receipts and old invoices: Hey presto! Within an hour, I got a reply: "We are on it". An hour later came a message from my "advocate", in a previous era known as an adjuster, and in a phone call she encouraged me to be even more detailed about my loss, we found a few more items where I could reconstruct value and ownership (Ah, Amex keeps electronic records of past), and my claim was finalized, niggled up instead of down. Today, two working days later, the full reimbursement was in my bank account, direct transfer, no delays with checks. Now I realize why the company is called Lemonade: A sour experience was sweetened by competence and compassion!

On August 27, 2022, I reported the incident to Lemonade. The individual handling my claim, Kaleb, was far from what you would expect from an insurance customer service representative, charged with handling insurance claims. He was kind. He was caring. He was prompt with his responses. He was specific and clear about what he needed from my end. He never made things difficult. He understood I was going through a lot and made my life that much easier by holding up Lemonade’s promise to support me when times like this unfortunately roll around. On September 7, 2022, only 8-days after my original incident report with Lemonade, my claim was approved by Kaleb and team. On September 8, 2022, only 1-day after Lemonade approved my insurance claim, I received 100% of my claim amount (less than my $500 deductible, of course).

Lemonade has earned my respect as an insurance company. Kaleb has earned my respect as a professional and a kind person. And I have personally committed to working with Lemonade (and Kaleb, though I do hope I never need to make a claim again) for the foreseeable future. Thank you to the entire team. I will most definitely be recommending you guys to friends, family, and strangers should the topic come up in conversation.

Jousef **

I looked over at my Bible that was sitting in front of my window, and went to grab it, when something said no, leave it. Not understanding why, but not having time to question it either, I ran out of the door. This nice size cloud of smoke, literally started to look like a scene from a marvel movie. Barely able to breathe, I hastily walked towards my car. I drove around, and found a safe distance to watch almost everything I owned, go up in flames. When I finally realized that I wasn't going back home that night. I found me a motel room.

I completed my claim online that night, because I knew I had to file it as soon as possible, I am glad that I did, because recording my video detailing what happened, was very therapeutic for me. I received a call from Morgan, the next day. I told her what happened, surprisingly, she had been through the same thing. So, she could truly relate to how I felt at that moment. That was comforting for me. She handled my claim with such great care, and professionalism while being personable at the same time. I lacked nothing, Lemonade took care of me while I was going through one of the worst moments of my life. I didn't feel victimized, nor did they take anytime getting me the funds I needed, for my room, food, clothes, etc. I would highly recommend Lemonade renter's insurance, Morgan in particular. I never kept renter's insurance past a month, the first time I did, I experienced a fire.

I am glad that Lemonade was there for me, when I needed them most. Oh yeah, remember my Bible that I left in front of the window? I have it, and I still read it to this day. Needless to say, everything around it was damaged, but it sustained none, just like me, and the over 60 people that were impacted by this 3 alarm fire, requiring over 120 fire fighters. I am proud of my community, we came together in true Houston fashion.

No one should never be burglarized, as we work very hard for our money. The day was totally ruined as all of my gifts were taken. I was reimbursed but here I am a few weeks later not feeling a tad bit better. I appreciate Lemonade, and I guess also my apartment complex for forcing renters insurance on us. I surely only have it as it’s a requirement. I’m talking in circles, but I feel better knowing that I’ve referred Lemonade to my friends when they moved to their apartments. I hope they’re never victimized like me but we all live in close proximity of each other and unfortunately our city is known for such crimes nationwide at this point. Don’t sleep on it, and don’t overthink renters insurance. I’ll forever be a loyal customer to Lemonade Insurance, and I appreciate their friendly staff and app.

Their turn-around time was super quick once I uploaded the info about the damage, I received an email from Sarah (the person who helped me out with my claim) who was awesome and kept me updated throughout my claim process. There was a 3rd party evaluator who visited our place at my time of convenience and I had received the funds within 3-4 days of his evaluation. Super happy with their service overall and impressed with the turn around time. Glad I chose them!

Savannah let me know the best ways to get in touch with her and if I needed anything to just call email or call. I also got an email from Lemonade that week letting me know my claim was being processed. No lie, y'all, in a WEEK, my claim was approved. Exactly a week, from Friday to Friday. What a relief! Amazing, amazing service and I'm so grateful to Savannah and Lemonade for helping me during this difficult time.