Lemonade Renters Insurance Reviews

4,882,793reviews on ConsumerAffairs are verified
  • We require contact information to ensure our reviewers are real.
  • Our moderators read all reviews to verify quality and helpfulness.
  • We use intelligent software that helps us maintain the integrity of reviews.

About Lemonade Renters Insurance

Lemonade is an online insurance provider offering many types of policies, including renters insurance. Lemonade renters insurance covers your personal belongings, protects you from liability claims and pays for alternative living arrangements if your home becomes uninhabitable. Plans are available in 29 states and Washington, D.C., and start as low as $5 per month. You can get coverage in minutes, and claims are simple and fast on the Lemonade app.

Pros
  • Flexible coverage
  • Speedy payouts
  • Low-cost policies
  • Add-on coverage available
Cons
  • Not available in every state
  • Auto bundling only available in select states

How does Lemonade Renters Insurance work?

Lemonade makes renters insurance simple. The company does this a few ways; the first is only taking a flat fee. The rest of the premium is held for paying claims — some of which are paid in three seconds — and other necessary expenses. Any remaining claim balance is passed to the charity of your choice. This isn't just an excellent opportunity for charities — by letting go of the remaining cash, it takes the temptation away from Lemonade to make a profit from claim balances.

Lemonade is built solely on a digital platform, with no brick-and-mortar offices, and its customers can adjust their coverage, file claims or ask questions online or in Lemonade’s mobile app, anytime, anywhere. Lemonade is powered by artificial intelligence, which lets the company work efficiently with fewer agents while keeping costs low, and claims processing takes as little as seconds to complete. Lemonade is known for being very transparent about this model and prides itself on its fast service at low costs.

What does Lemonade Renters Insurance cover?

Just like traditional renters insurance policies, Lemonade renters insurance covers personal property, personal liability, medical payments and loss of use up to a certain payout. However, Lemonade may not cover loss in specific instances — check Lemonade's list of the most commonly covered incidents for damaged items:

  • Fire and smoke
  • Wind, lightning and hail
  • Crime and vandalism
  • Water damage

Coverage can also include medical payments for accidents that happen to guests on your property, helping mitigate potential lawsuits associated with these cases.

Spouses and children are also covered on the same renters insurance, and customers can add significant others to their policy immediately via the app.

What isn’t covered by my Lemonade renters insurance policy?

Lemonade’s basic renters insurance plans do not include flood insurance, earthquake coverage or coverage for your roommates. Earthquake coverage can be purchased in some states for an additional fee, flood insurance can be purchased with a separate policy, and platonic roommates must get their own renters insurance policy.

How much does Lemonade Renters Insurance cost?

Lemonade renters insurance policies start at $5 a month for basic coverage, but most customers pay around $20 per month for standard coverage. The Lemonade renters insurance price depends on a few factors, including the coverage and deductible you choose, and whether or not you’ve installed home security and fire systems.

As far as coverage goes, the most influential factor on price is the amount of personal property coverage you need. The minimum, $10,000, can secure you a low monthly payment, but you should elect for more coverage if the value of your possessions is greater. The maximum coverage for personal property, $250,000, would require a monthly payment closer to $100.

If you opt into a high deductible — it can go as high as $2,500 — your monthly cost is driven way down. Conversely, you should expect to pay more per month if you have a $250 deductible.

Lemonade customers can add additional coverage for jewelry, fine art, bikes, cameras and musical instruments, which adds a few more dollars to your monthly premiums. Adding a significant other to your policy or coverage for water backup costs more as well.

You’ll need to decide what level of coverage you want to get an accurate Lemonade renters insurance quote.

Lemonade Renters Insurance FAQ

Can I add my roommate to my Lemonade renters insurance policy?

Unless your roommate is related to you, they cannot be added to your policy and must purchase their own. Spouses, children and in some cases a landlord can be added to your renters insurance policy. Significant others can be added for a little more each month.

How do I file a Lemonade renters insurance claim?

Lemonade makes filing claims very simple online or through their mobile app. Customers are prompted to provide information — including photos or video — of the damages. Lemonade’s claims process is automated, so some customers might receive payment within minutes of submission.

What Lemonade renters insurance discounts can I get?

Discounts are available for Lemonade customers who install home security systems or fire/smoke monitoring devices, or pay their premium for the full year. Customers with good credit can expect to pay lower premiums than those with poor credit.

Can I bundle Lemonade Renters Insurance with auto insurance?

As of publishing Lemonade offers car insurance in Illinois, Ohio, Tennessee and Texas, so customers in these states can bundle renters insurance with auto insurance for a discount.

Is Lemonade Renters Insurance available in my state?

As of March 2025, Lemonade Renters Insurance is available in:

  • Arizona
  • Arkansas
  • California
  • Colorado
  • Connecticut
  • Florida
  • Georgia
  • Illinois
  • Indiana
  • Iowa
  • Maryland
  • Massachusetts
  • Michigan
  • Missouri
  • Nevada
  • New Jersey
  • New Mexico
  • New York
  • Ohio
  • Oklahoma
  • Oregon
  • Pennsylvania
  • Rhode Island
  • Tennessee
  • Texas
  • Utah
  • Virginia
  • Washington
  • Washington D.C.
  • Wisconsin

Still have questions?

Is Lemonade Renters Insurance legit?

Lemonade is a fully licensed and regulated insurance company offering renters insurance. We recommend it because of its transparency, adjustable coverage and affordable premiums. Though Lemonade does not offer bundling discounts with auto insurance in most states, the company makes up for it with other discounts and flexible, low-cost coverage. Filing claims is straightforward, its coverage is generous, and you get to choose a charity to support with unclaimed premiums.

Lemonade Renters Insurance Reviews

Filter by Rating

  • (2,742)
  • (111)
  • (28)
  • (17)
  • (93)

Popular Mentions

    How do I know I can trust these reviews about Lemonade Renters Insurance?
    • 4,882,793 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Recent
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Lemonade Renters Insurance?
    • 4,882,793 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 10
    Profile pic of the author.
    Verified purchase
    Customer ServiceCoverageMaintenance

    Reviewed March 27, 2026

    I’ve used Lemonade for renters insurance for a few years now. Recently, my car was broken into and I filed a claim for the stolen items. I was so impressed with their follow-up and communication. They made filing the claim super easy. I got paid the day I completed the claim. They made a stressful situation much better for me.

    Thanks for your vote!
    Lemonade Renters Insurance
    Response from Lemonade Renters Insurance

    We’re grateful you took the time to share your experience. Making things easier when life gets complicated is what we strive for, and we’re glad we could be there for you.

    Not sure how to choose?

    Get buying tips about Renters Insurance delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Profile pic of the author.
      CoverageStaff

      Reviewed Feb. 6, 2026

      EXCELLENT company and employees. Was a part of Nashville's snow storm and Lemonade took exceptional care of me. Will be a customer for life. Planning on canceling other insurance companies now. Thank you.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      Hearing that you had such a positive experience with us during a challenging time truly means a lot. Thank you for being a part of Lemonade—we’re here whenever you need us.

      Verified purchase
      Customer ServiceStaffTransparencyTimeliness

      Reviewed Jan. 24, 2026

      January 10 this year I had a water claim with Lemonade. My advocate reached out to me the first day of submitted a claim. I wasn’t able to talk to him that day, but returned the call the next day. I’m a busy guy and that weekend was a three day weekend due to a holiday, but it was five days since I had heard from an advocate.

      It was at that point, I decided to call in. I spoke to somebody in customer service. I remember being kind of rude and a little impatient. That representative did a fantastic job maintaining her composure did what she needed to do. They said I’d be getting a call from either a supervisor or a backup adjuster in 24 to 48 hours. I had asked for both because I wasn’t sure when I’d hear back from them. Having not heard back from my advocate for five days. I assumed the worst. Boy, was l glad when the assumption I made made an “**” out of me.

      MARCUS is my personal hero and one of Lemonades adjusters. He is somewhere in the GRAND STATE OF TEXAS. He picked up my case within the hour have my claim settled with cash in my account by the next morning. I never did find out what happened with my first adjuster, Adolfo, but I hope everything‘s OK. This claim reminded me to be mindful of not making assumptions, when in doubt ask, there’s likely an explanation for everything and that every company should have their version of Marcus and that customer service rep! Absolutely fantastic job, both of you!

      Two very satisfied Lemonade Customers,

      Sarie and Jeremy

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      Reading about your experience and how Marcus stepped in made our day! We’re always here for you, and we’ll make sure your thanks reaches the whole crew. Thanks for reminding us that patience and kindness go a long way.

      Profile pic of the author.
      Coverage

      Reviewed Jan. 15, 2026

      It’s January 14th still no resolution. I went ahead and filed with the Department of Insurance of California. If Lemonade doesn’t come up with a resolution. I will move forward with filing a lawsuit. Department of Insurance said Lemonade in violation.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      Natalie, we sincerely apologize about the frustration this situation has caused and greatly appreciate the feedback you provided. We will address your concerns directly with the California Department of Insurance.

      CoverageTechPricePunctuality & SpeedRefunds & PayoutsBillingRates

      Reviewed Jan. 9, 2026

      I am writing to formally complain about Lemonade concerning persistent, unwarranted charges for rental insurance. This stems from their refusal to refund payments for a service I stopped needing four years ago. Approximately four years ago, upon vacating my rental unit, I inadvertently failed to cancel my Lemonade rental insurance policy. Consequently, automatic monthly payments continued for four years, during which I had no insurable interest or need for coverage at the property.

      Upon discovering these ongoing deductions, I promptly contacted Lemonade, providing comprehensive documentation of my move-out date and bank statements, requesting a full refund for services not rendered. Despite this, Lemonade denied my refund request, citing a contract clause requiring proactive cancellation. They have maintained an inflexible stance, refusing any compromise, even though they collected funds for a service with no associated risk or delivery for an extended period. While I acknowledge my initial oversight, I believe their refusal to refund premiums for non-existent service over four years is an unreasonable and exploitative application of their terms, demonstrating a disregard for consumer fairness. Lemonade effectively profited from an inactive policy with no associated risk.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      We understand how frustrating it must be to discover ongoing charges for a policy you no longer needed, and we’re sorry to hear that your experience with our cancellation process felt unfair. Our policies do require notice to end coverage, but we want to make sure you feel fully heard. If you’d like to share any additional information or discuss your situation further, please don’t hesitate to email us at fixthis@lemonade.com.

      Customer ServiceCoverage

      Reviewed Dec. 17, 2025

      Lemonade Insurance is the biggest disappointment. On October 25, 2025 my shower pipe burst in the middle of the night. Since then it’s been the biggest nightmare. I had to move out of my apartment, come out with 7,000 and now I’m living in my car. Lemonade denied my claim stating the water pipe burst was pre existing?? Are you kidding me. Alberto was awful and Fallon was worse. Not only were they awful to me, they were down right rude to my landlord. Lemonade has made me homeless.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      We can only imagine how overwhelming this has been, and we’re sorry for how things turned out. Our decisions are based on policy guidelines, though it’s clear this process was especially hard for you. If you’d like us to revisit your situation, our team is available at fixthis@lemonade.com .

      StaffTransparencyHonesty & Transparency

      Reviewed Nov. 26, 2025

      The customer representative who helped us through the unimaginable process of losing our home to a fire was absolutely AMAZING. Tony was patient, kind, and genuinely caring. From the very beginning, he reassured me that he would do everything he could to help my husband, our two boys, and me navigate the overwhelming reality of losing everything we owned.

      Tony’s honesty, transparency, and hard work made all the difference during one of the hardest moments of our lives. We had no direction and no idea where to begin, but he guided us every step of the way with compassion and dedication. We will forever be grateful to Tony for the support he provided our family during such a devastating tragedy.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      We’re truly touched by your message about Tony and how he was there for your family through such a devastating loss. Supporting you with care, patience, and honesty is exactly how we hope to show up for our customers. We’ll be sure to share your gratitude with Tony and the rest of our team.

      Profile pic of the author.
      Customer ServiceCoverageSales & MarketingOnline & AppStaff

      Reviewed Nov. 15, 2025

      Lemonade insurance is easy, personable, and amazing to work with. The app and modern format makes things simple to understand, and easy to customize. Their customer service is with real, genuine people which makes such a difference when filing a claim.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      Your review makes our day! We’re grateful to hear that both the app and our team made things straightforward and personal for you. We’re always here if you need us.

      Staff

      Reviewed Nov. 6, 2025

      My Lemonade agent was helpful and guided me through the claims steps, and the general interface and process was straightforward. The nature of my claim was a bit odd and I did not have all the documentation I would have liked to, but I was guided through finding what I had and doing the best I could in the given situation.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      We appreciate your feedback and are glad your agent was able to help you navigate the process, especially when not everything lined up perfectly. We’re here for you whenever you need a hand.

      Customer ServiceCoverageStaffTimeliness

      Reviewed Nov. 6, 2025

      Not good, no response from the team, and they cut the claim insurance without any proper reason, I would not take the insurance from this company again if possible. They asked me to submit all my receipts and after doing that they did not give me the correct one, I did not get even 50 percent of what I lost back as insurance claim. It is that bad.

      Thanks for your vote!
      Lemonade Renters Insurance
      Response from Lemonade Renters Insurance

      Thanks for letting us know what happened—we understand how disappointing it is not to feel supported, especially after submitting everything we requested. If you’d like us to look into your claim in detail, email us at fixthis@lemonade.com and we’ll do our best to help.

      Loading more reviews...

      Lemonade Renters Insurance Company Information

      Company Name:
      Lemonade Renters Insurance
      Website:
      lemonade.com