Lemonade Renters Insurance Reviews

Lemonade approved and completed my renters insurance claim quickly and kindly! Amber was great to work with; she called me right after I submitted my claim to help guide me through the process, and she answered every email and question I had promptly.

So grateful for all of your efforts. Rest assured, this will greatly increase your reputation with me, and I will be sure to spread the word about how easy you all have made this process.

⭐⭐⭐⭐⭐. I had a great experience with Lemonade. The claims process was easy, communication was clear, and their customer service was excellent. They were responsive, helpful, and made the entire process as stress-free as possible. I really appreciate how quickly everything was handled. I would definitely recommend Lemonade to anyone looking for reliable renters insurance and great service.

The Claim Representative that I worked with was understanding, considerate, responded effectively and quickly to any questions I had, and was attentive to the urgency of my situation.

I cannot say enough good things about Lemonade Renters Insurance! They have been nothing but amazing, helpful, and incredibly easy to work with throughout the entire claims process. After experiencing a loss, I filed my claim on Wednesday, 6/10, and it was fully processed by Monday, 6/15. I was honestly blown away by how fast and smooth everything was. The process was straightforward, communication was clear, and I felt supported every step of the way. When you’re already dealing with a stressful situation, having an insurance company that actually follows through and makes things easy is priceless. Lemonade exceeded my expectations, and I couldn’t be happier with my experience. 10/10 I wouldn’t recommend anyone else for renters insurance!

I am really disappointed in this insurance. I originally signed up for it because I heard good reviews but their claims team is terrible at updates. I submitted my first claim a month ago and I understand it takes time to review but I feel like I was pulling teeth getting updates from their team. My app would say they didn’t get my records but their team confirmed they did get my records via email. But don’t update you on what’s going on like they say they would. After this year, I’ll probably cancel my plan and go with another insurance plan. Ridiculous. They also always tell me to call them to follow up. Guess what, it always goes to voicemail. What type of crappy insurance is this? What am I paying for? I also emailed fixthis@lemonade.com already so we’ll see how they reply. This is for claim **.

Lemonade's app and customer service is the worst I've ever encountered.

These guys are crooks. Used while in rental while house was being built. Cancelled when I moved out. Now 16 months later they just sent me to collection for a month not paid when I no longer lived in apt. RUN RUN RUN.

One of those companies who try to auto renew without your consent. Made 21 attempts to take money without my permission and then send a notice 8 months later. No email about renewal, unable to take the payment or cancelation. Fraudulent company. Avoid at all cost.

They will forever hold up a claim waiting on a property management company to provide the information. I provided them ample evidence of the claim yet they continue, 4 months after filing the claim, to wait for a response, stating, "In multi-unit buildings, the originating cause (e.g., a pipe inside a wall or a floor above) is often only accessible to the building's maintenance or management. Without confirmation of what failed, we cannot determine if the loss was "sudden" (like a burst pipe) or "gradual" (like a long-term seepage or wear and tear), the latter of which is generally excluded." So, in one sentence they say this, and in the next, "We do not intend to halt the investigation indefinitely due to a third party, but we do require a factual basis to trigger coverage." Apparently, the videos and photos, as well as inspection reports from a government agency, are not "factual."

Could not get renters insurance, three reasons, the first two had to do with the property my rental is on, the third had to do with my service dog being a rottie/lab mix. If I had said she is lab mix no problem. Service dogs are service dogs, no matter the breed.

I’ve used Lemonade for renters insurance for a few years now. Recently, my car was broken into and I filed a claim for the stolen items. I was so impressed with their follow-up and communication. They made filing the claim super easy. I got paid the day I completed the claim. They made a stressful situation much better for me.

EXCELLENT company and employees. Was a part of Nashville's snow storm and Lemonade took exceptional care of me. Will be a customer for life. Planning on canceling other insurance companies now. Thank you.

January 10 this year I had a water claim with Lemonade. My advocate reached out to me the first day of submitted a claim. I wasn’t able to talk to him that day, but returned the call the next day. I’m a busy guy and that weekend was a three day weekend due to a holiday, but it was five days since I had heard from an advocate.

Updated on 05/30/2026: It’s been 9 months. Hired an attorney and Lemonade has flat out just ignore my claim. Now in California it’s considered a bad faith claim. Pretty bad when a company doesn’t even return phone calls. Completely unprofessional,

I am writing to formally complain about Lemonade concerning persistent, unwarranted charges for rental insurance. This stems from their refusal to refund payments for a service I stopped needing four years ago. Approximately four years ago, upon vacating my rental unit, I inadvertently failed to cancel my Lemonade rental insurance policy. Consequently, automatic monthly payments continued for four years, during which I had no insurable interest or need for coverage at the property.

Lemonade Insurance is the biggest disappointment. On October 25, 2025 my shower pipe burst in the middle of the night. Since then it’s been the biggest nightmare. I had to move out of my apartment, come out with 7,000 and now I’m living in my car. Lemonade denied my claim stating the water pipe burst was pre existing?? Are you kidding me. Alberto was awful and Fallon was worse. Not only were they awful to me, they were down right rude to my landlord. Lemonade has made me homeless.

The customer representative who helped us through the unimaginable process of losing our home to a fire was absolutely AMAZING. Tony was patient, kind, and genuinely caring. From the very beginning, he reassured me that he would do everything he could to help my husband, our two boys, and me navigate the overwhelming reality of losing everything we owned.

Lemonade insurance is easy, personable, and amazing to work with. The app and modern format makes things simple to understand, and easy to customize. Their customer service is with real, genuine people which makes such a difference when filing a claim.

My Lemonade agent was helpful and guided me through the claims steps, and the general interface and process was straightforward. The nature of my claim was a bit odd and I did not have all the documentation I would have liked to, but I was guided through finding what I had and doing the best I could in the given situation.

Not good, no response from the team, and they cut the claim insurance without any proper reason, I would not take the insurance from this company again if possible. They asked me to submit all my receipts and after doing that they did not give me the correct one, I did not get even 50 percent of what I lost back as insurance claim. It is that bad.

My overall experience was good with Lemonade, it was easy to get in touch with people. April specifically was such a kind and helpful agent! She really made my experience straightforward and pleasant. She seems like a lovely person. :)

Lemonade is professional but human and was able to calm the storm after a horrible robbery of our home. They were prompt and helped us navigate a difficult time with ease. Highly recommend for any renters who need peace of mind.

So happy for the Lemonade insurance team. They took my claim in a very smooth manner. They were really responsible till the end. They understood my situation and reacted very fast and also they have given each and every update of claim.

Claims process is pretty easy and quick but you MUST download the app, which I don't love. I'd prefer not to have to add location and camera permissions to my phone just to file an insurance claim. You also have to record a video of you describing the reason for the claim, which was new. Lemonade did process our claim VERY quickly (less than 24 hours) but my e-bike was not covered because it was considered a "motorized vehicle" under their rental policy, which is ridiculous for a Class 1 e-bike without a throttle and limited to no communication about those limitations prior to needing to file a claim on an e-bike. Customer service was good overall but difficult to tell if you are talking to human or AI-bot in chat functions (I assume AI-bot always but they do add a photo of a person to the chat which is confusing). Still, I was happy with the timeline and availability of the claims processors.

Lemonade made a really stressful situation so much easier. The process was fast, transparent, and supportive every step of the way. Special thanks to Louie for the kindness and quick help—I’m truly grateful to the whole team!

I don't even want to give it one star! They can't even get a policy correct, or cancel correctly! I spent several hours last week trying to make AI understand that the policy should only be cancelled per the scheduled date! And now a week later.. they don't have the right freaking information. I am about to switch to progressive, which is what I should have done in the first place. -Zero stars! In fact, -10 freaking stars.

Lemonade insurance is so easy, and has saved me headaches 3 times now!! My claims processes after each incident has been straightforward, clear, and easy to navigate. My representative was communicative, and each request for information was answered promptly. For the less complex incidents (my bag was stolen a few years ago), my claim was promptly approved and initiated. I love their ethos as a company, giving back to charities of choice. Very happy with my choice of insurance!

Lemonade was very quick to respond to my claim of package theft and helpful along the way to gather the necessary documentation, including invoices and the police report. The claim was approved within a week of the incident. The payment went straight to my bank account.

I love this company! I put in a claim because my house flooded and the very next day they accepted it and sent me the money to replace the things I need! They even gave me a little more than I asked for!

I feel very grateful for answers and help me and my family in this situation. Marcus help excellent, and the communication was excellent. I’m sent videos and pictures of what happened in my apartment, thanks for all!

I had a great experience with Lemonade — the process was incredibly easy and straightforward from start to finish. Everything was handled quickly, and my refund was processed almost immediately after confirmation. I really appreciated how seamless the whole experience was. The customer service was also excellent. Christina, who assisted me, was very friendly and easy to speak with. She even gave me a quick call to gather some missing information, which made the process feel personal and efficient. Overall, I’m very impressed with Lemonade’s combination of speed, transparency, and helpful support. Highly recommend!

Straightforward and satisfying experience in resolving my claim. The process was very easy. Jim, the AI claims examiner was able to understand my concerns and resolved my claim within five seconds of submission.

Impressive platform - super intuitive, you don't get bogged down speaking with humans or awful processes of being forwarded department to department. With Lemonade I was able to sign up entirely through their app, add valuable items I need protected, and (recently) file a claim within minutes for which the approval process was almost instantaneous. Cannot recommend enough.

I have a renter's insurance policy. Unfortunately my bike was stolen and I filed a police report. Lemonade exceeded my expectations by a mile when it comes to dealing with insurance claims. I deeply dread paperwork and Lemonade made it more straightforward than I imagined possible.

I am currently dealing with Lemonade for a renters insurance claim. My experience has been nothing but a headache. My biggest concern aside from the long wait for resolution is the absolute false information I keep receiving from my adjuster and the little to no communication. Was told last Wednesday that she would be done drawing up our settlement within 24/48 hours which would have been Friday. Well Friday came and went then yesterday Monday whole day goes by I call a couple times cant get in touch with her like always then at end of day she emails says, "Sorry for the delay that she's almost done and it will for sure be done tomorrow." We'll it's currently 9:15 pm on Tuesday and nothing. Not a single thing from her.

TL;DR: Had a great experience with Lemonade after having my backpack and wallet stolen. I've had Lemonade renters insurance for 8 years now, since I was required to get it for one apartment I lived in. I was always worried it would actually be good insurance because of how cheap it was, but at the time I didn't care because I was just looking for the cheapest insurance possible.

I really appreciate the work you guys did and the customer service I received. Five stars doesn't even cover the gratitude I feel receiving such positive attitudes. Thank you guys. Henry and Carly you guys were great. I really really appreciate everything that you guys done for me. Keep up the good work.

I got robbed in Ibiza. I filed a police report, but the police didn’t do anything. Luckily, I made a claim with Lemonade using the police report. The experience was smooth and I was made whole again. Really gives me peace of mind going forward and freed me of any vacation regrets.

Lemonade is insurance for the 21st century. They made the claim process super easy through the app. I was called by a Lemonade representative about my claim and they were very helpful, informative, kind, and empathetic.