Travelers Auto Insurance Reviews & Complaints

Page 5 Reviews 380 - 530

MariaTampa, FL

Reviewed Feb. 23, 2011

My name is Cari and my mother Maria ****** has her auto insurance with Travelers of Florida.

Recently she was in an auto accident. The claims person named in this complaint along with a Maria *****, I feel took advantage of my aging parents and didn't fullfill their duties as her insurance representatives. No one came to the house to see the vehicle and speak to her only Maria ***** by phone, nor did they asked her where she wanted the repairs done.

Ed ***** sent a tow truck to pick her vehicle up and took it to a repair shop where he has his office. My parents were made to understand that was where it had to go. When my parents were called to pick up the car across town they only repaired damages they assumed were done while leaving others they claimed had nothing to do with the accident.

My mothers car was like new with no dings, scratches, or other damages prior to the accident, and when I explained that to them both Ed ***** and Maria ***** told me that the repair shop would asess the situation and determine if those repairs would be done.

I asked Ed since when does the repair shop make those calls? Ed was rude and a smart a**. I said my parents wanted to take the vehicle to Bill Currie Ford to complete the repairs, where they would have gone had they been asked.

He said he would call back when arrangements were made and never did. I called several times and left messages and none were returned.

So here I am trying to help my parents out...they live on a retirement income and paid a $500 deductible only to have their car returned half repaired that was like new prior to the accident and Traverlers ignoring to help them, instead siding with their chosen repair shop.

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MandyMarietta, GA

Reviewed July 26, 2010

I was in a hit-and-run accident a few months ago that left my car and me in the middle of the street with damages. The person was never found and my insurance company has refused to help me from the beginning. They claimed my car as a total lost, even though it is in driving condition (only with damage to the back right side of the car). They refused to pay for any damages and they also refused to pay my medical expenses (chiropractor).

The company is also trying to possess my car and force a cash buyout. The car works fine and I have someone who can fix the damaged area. They still insist on taking my car and trashing it. I want my car. Is it against the law that I keep the car I paid for and paid insurance for? Does the law support insurance companies taking people's cars and not paying for damages like this? Can I get help solving this situation?

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marialexington, KY

Reviewed Sept. 19, 2009

Travelers Complaint I got rear ended in my car no insurance other driver - Auto Insurance Reported by mariakaranikas on 07/22/2009 - Kentucky - lexington kentucky 12/21/08 I was sitting at a stop light waiting for the light to change. It was pouring down raining the car slide in the back of my car. It threw my car forward and backward along with whipping my neck with minimum damage to the car. I lived around the corner and went home instead of going to the hospital first mistake. The next morning I went to the doctor told whiplash sent home with muscle relaxers and pain pills. I called and reported it that night when I got home I started feeling bad. Finally I was having such a hard time I got x-rays, and was told I had a disc in my cervical spine budging out. I was told after a MRI I had three discs budging. At this point Travelers was paying all the bills. I set aside the last $5000 for pain management and co pays. So they decided March 08 of last year to stop paying all bills saying not related to the car wreck. With this I had $20 co pays for Physical Therapy and had to cut this back being on a single income. I had got a call from an agent about the pain and suffering clause on my auto policy. I had a $50,000 rider to cover pain and suffering. Well I had been in constant pain and now have a life long injury. I get a call one day at work from another agent she informed me they were going to give me a thousand dollars for my inconvenience. They didnâ€™t think this wreck could have done anything to me. Nothing about pain and suffering just my time wasted. Needless to say I flipped out at work got upset almost had to leave. I have constant pain and now this crap from this agent. I wrote a letter stating I did not want to hear from this Adjuster again, I insisted she destroy my records release, and wanted nothing to do with her. Needless to say this did no good I still get a letter in the mail from her. My records also were sent to three different states throughout this ordeal after I asked her to destroy my records and voided my signed release to Travelers. I though HIPPA what a waste of time to put a complaint on them for violating my privacy rights or records at this point. Seems I had a degenerative disease in my neck never knew it. I was never treated even for a headache. So I had always thought preexisting was diagnosed and treated which I had no problems whatsoever with my neck till the whiplash. The other drive had no insurance so I didnâ€™t know about the rider on my policy till they called me or approached me by phone informing me of this. Up till this call I figured I was jerked. Little did I know it was only going to get worst with consistent calls from Adjusters who was still on an Apprentice License and not trained with common sense? I realized after I calmed down that the way this Adjuster spoke to me like she was inexperienced with that I looked her up on the Department of Insurance found she was newly licensed. I asked for a new adjuster and her boss refused. I filled a complaint with the Kentucky Department of Insurance on Travelers that was useless. Needless to say all these Attorneys on TV saying being there for you is a joke if the other party has no insurance. I called at least eight when I found out I had the damage in the neck none would give me the time of day. The other driver had no insurance and my car was not split in half result of the impact. I now sit in constant pain with my doctor writing in notes she had never treated me for anything related to the neck or degenerative disease for ten years prior to the wreck. Another doctor wrote my neck was irritated by the car wreck still they offered me $1000. Needless to say they sent me to their doctor and he stated whiplash and I should have been taken off all my medication after six months. Suggested I do home exercise and not go to the chiropractor anymore. The whiplash had nothing to do with the degenerative disease. I should be slowing taken off my current medication for pain. I still have not settled with Travelers and can not understand the concepts that you are required to carry auto insurance by law. Then when you are injured they call you wave a $50,000 rider in your face then slap you in the face and offer you $1000. They moved it up to $3800 recently I guess it is looking bad sitting on their books. I will never settle with them for any amount petty amount and will let it sit open on their books. I am 46 years old my life totally on hold waiting for the day I pee on myself or my arms go limp to where I will be rushed to surgery have three disc in my neck fused together with a metal plate in hopes that will stop the pain and give me feeling in my arms or legs again. The auto insurance industry is criminal and the law protects and allows them treat people like this. I would like to see someone step up help consumers with large Companies such as Travelers taking your money and then slapping you in the face. I have had consistent agents over the last two years so basically your records are passed from person to person from state to state. I would like to see a consumer agency sit up to help people with auto insurance companies after a claim is filed. Not that we donâ€™t believe this happened to you a result of this wreck. Publicity I would like to see legislation set up to protect the consumers. I see no reason for anyone to carry auto insurance to cover their body or car. Since they will say it was already there the wreck did not do this. We will give you a thousand dollars and that is it for your car or your neck. Only carry car coverage for the other person so they can argue and fight with them. Use your personal health insurance do not turn in your auto if you are in a wreck. This is a rip off if President Obama wants to help America clean up the insurance companies who are ruling the world and have 70% of the wealth of this country. Set limits on what Insurance Companies can do and can not do. I give up and sit here on pain medication watching President Obama speaking on TV about health insurance. It is all insurance that needs to have government intervention not just health but auto insurance that has a health insurance rider on most all of the policies sold. No one will help me.

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JohnSan Ramon, CA

Reviewed Sept. 11, 2009

Yes, the "Travelers" insurance company. I was involved in a fender bender where the other party was 100% at fault (proof is in the police report). Before the police report came out, Jennifer was very responsive, but as soon as the police report came out, Jennifer was not responsive anymore. I have lots of complaints in dealing with Jennifer and Travelers Insurance:

1. Most of my phone calls were unanswered, my letters were ignored after the police report came out. 2. Travelers Insurance insisted that I take my car to a body shop for repairs instead of offering the cash option. 3. Travelers Insurance gave me a certificate for rental car that was refused by Enterprise. I had to keep calling and finally was able to get through to someone who was able to help me.

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SarahBrooklyn, NY

Reviewed Jan. 21, 2009

i plugged in the quote and then i called and said id like to purchease the policy, ok so far. then they ask me for cc info etc... at the very end they let me know that the quote was not accurate but now its more money, and i mentioned to them that i could go with another company for that price, they shouls n ot of waited till end to let me know of price change and i was never informed why the quote i got was not good.

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HansenSeminole, FL

Reviewed March 25, 2008

I would like to report the "criminal act" committed by 3 attorneys of Travelers Insurance Co. To be brief, I was involved in an accident where a person ran a red light and struck me on the passenger side of my vehicle. I was wrongfully ticketed at the accident scene. I was struck with such force that it fractured my nose and required facial stitching. I also had a severe multicolored bruise on my hip from the seat belt. I was taken by ambulance to the hospital because I had severe abdominal and back pains. I did not even know I was bleeding or injured on my face. We went to court and the man who ran the red light admitted to the judge that he ran the red light. The judge asked him, "Sir, did you run the red light?" The man replied, "Yes, I did."

Travelers tried suing me and I believe my attorney countersued. The case was referred to mediation where the crimes were committed. The mediation process started with a white female attorney (Travelers), my attorney, the mediator and my father. The white female attorney was having trouble and called in 2 other attorneys - a black male and a white male attorney (I do not know their names). Both the white female and black male attorneys of Travelers were adamant that the case was not over who was at fault, but my ability to prove my injuries came from the accident. The white female attorney said, "We are not contesting this over who is at fault; we already know our client was at fault. We are contesting this over your ability to prove your injuries came from this accident." The black male attorney became upset about something and interjected, "Look. We know our client was at fault, your injuries came from another accident." The white female attorney also said, "If this goes to trial, we are not going to pay you one penny."

I was coerced into signing a release and settling for $11,500. After the attorney (mine) was paid and after paying pennies on the dollar to my medical practitioners, there was $2,800. left. My personal injury had a deductible of $2,000 which left $800. That did not even cover the expenses of going to and from the medical practitioners. I am charging that the 3 attorneys of Travelers Insurance used fraudulent deception in obtaining my release. They led me to believe if it went to court, that they did not have to pay! I was in fact coerced through fraudulent deception into signing this release. I was objecting the whole time but was led to believe I would receive nothing. I believe there is a law that says if 3 people of a company conspire an illegal fraudulent act, this is referred to as racketeering.

The insurance company (Travelers) was required by law to pay my full immediate losses - my medical bills, lost wages, support (my parents supported me while I could not work), my automobile (was 10 days old). Because Travelers was required by law to pay these losses, yet racketeered the act, they in turn profiteered from the act of racketeering. Travelers is also responsible for theft of my vehicle. They assumed liability for their client and were liable for the replacement cost. So the criminal acts I am charging that Travelers Insurance Co. committed: Fraudulent deception (fraud), that they conspired and racketeered the act, that they profiteered from the act and that they are responsible for the theft of my vehicle.

Just so you know, I was able to prove through forensic evidence that was in Travelers' hands at that time that my injuries were from this accident. I contacted Travelers and they said, "You should not have signed the release," that they won't pay because statutes of limitations. But these crimes were committed by Travelers. I have all the forensic evidence as well as document, medical, etc., and government data that supports the forensic evidence. These support all the forensic evidence and show the injuries that one may expect to have. I was driving my vehicle and was struck at approximately 35mph directly where the seat belt was. That is why I had such a severe bruise from the seat belt. My car was struck with such force that it bent the roof above my head on the driver's side of the vehicle.

Travelers Insurance know they are guilty of these crimes, yet they have no remorse, they feel no guilt, they are dishonest, unethical, immoral and down right criminals. I would like to give you the evidences and proof that Travelers are criminals and that they are protected by a blanket of law. Travelers Insurance Co are criminals who commit fraud, racketeer, profiteer, steal and destroy the lives of innocent accident victims. I also believe there is a possibility that they might also commit the act of witness tampering and possible deny innocent victim's workman's compensation insurance, causing further loss and injury by preventing these victims from obtaining meaningful employment. I believe that if they commit the crimes that they did, then there is a possibility that they might commit the tampering and workman's comp denials.

Travelers have been criminals - I can prove this! I believe that they probably still are criminals. And this is the most sophisticated form of racketeering, profiteering, fraud and conspiracy by abusing the process of mediation. This process must be fair. In order for the process to have been a fair process, the immediate losses had to be on the table from the beginning. They are allowed to negotiate future loss, pain and suffering, etc. But they, by law, have to pay the immediate losses as described earlier in this letter. So they may not compensate for the loss to myself and my family, but I will let people know the truth - that Travelers are criminals.

My car cost $3,400. I had to get a replacement car (approximately the same). My parents supported me and paid for expenses as well for travel to and from the medical professionals, my rent, my food, my fuel and a reasonable amount for entertainment to keep me from becoming inactive. The amount is approximately $50,000 at the least. I have other details about the domino effect it had on me and my family's finances, as well as the loss of a dream business where the person who purchased it became a billionaire, as well as the resentment from my siblings for the loss to my parents and the financial strain and loss of opportunity for a business that would have provided employment, income and a great future put that extra strain on my father's heart. He died of a heart attack!

Travelers, in turn, are partially responsible for the strain on my father's heart and are in part responsible for his death! These are the crimes that Travelers Insurance's attorneys are guilty of. Thank you very much, sincerely, for exposing the true crimes committed by Travelers Insurance. Have a great day!

** The statutes of limitations do not apply. Travelers used this contract that was obtained under fraud that makes the crime an active and ongoing crime. Once they used the fraudulently obtained contract to stop an internal investigation into the crime, the use of the contract activated the crime to present day.

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BrianGalax, VA

Reviewed Dec. 4, 2007

Eric Flemming is the agent from Travelers that I've been dealing with. He's trying to make me take less than my car is worth. The Kelly Blue Book value was $2,985 and the NADA value was $3,150. Travelers Insurance is offering me $2,300.

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RobbinBrooklyn, NY

Reviewed Nov. 20, 2007

I would like to file a formal complaint against Travelers Insurance and its claim representative, Mr. **. Mr. ** and I spoke on Thursday, November 15, 2007, regarding an auto accident that his client, Ms. Semone **, and I were involved in on Monday, November 5, 2007. The accident resulted in his client colliding with my vehicle, causing extensive damage. When discussing the offer of the claim, he proceeded to blame me for the accident and said that he was only going to offer 0% - 10% to cover the damages to my vehicle. Upon disputing the offer, he then said, "Now, were not going to give you anything.” I expressed to Mr. ** that I felt threatened because I did not agree with the offer. Mr. ** then said he did not care. He further stated that everyone will blame me for the accident because I was making a left turn and everybody knows that the person turning left is always at fault.

As a result of the accident and not having an offer presented to me that will result in repairing my vehicle, it has left me and my family without transportation to and from school, my spouse is arriving at work late because now he has to take our two children to school, as well as leaving me physically limited. The accident re-injured a preexisting spinal condition, which took three spinal surgeries to repair in 2006. I filed an amended accident report on Monday, November 12, with the Albany Records Bureau, and I'm awaiting a response. In the interim, Mr. ** has not responded to any of our phone calls. Mr. **’s unprofessional behavior and egregious means of handling the dispute is reprehensible. I hope that Consumer Affairs will help me with the issue, and I look forward to hearing from you soon. Thank you.

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GladysPalm Beach Gardens, FL

Reviewed Feb. 18, 2002

I lived in NY up until July 2001. I have a 2000 Honda Civic that was insured by Travelers. The car was in NY until July 13, 2001. It was shipped to Florida. I continued to pay insurance on this car until Sept. 2001. I had gotten insurance with GEICO, so I was paying two insurance companies at the same time. I sent Travelers copies of the Florida certificate of title and registration, which was issued to me on 9/18/01. I also sent them an original insurance card from GEICO. They said that I still had to pay them even though I had everything here in Florida. I was told that they wanted the FS-6T from NYS Motor Vehicles. I asked if they could give the address, they said to call the broker.

I wrote the broker, and they said they didn't have an address for Motor Vehicles and if I had a friend or family that I could give the plates to. They said I had to pay. I don't understand how I have to pay insurance to a state where the car is not in. And in between all that we also had the horrible day of Sept. 11th. They are now telling me that if I don't pay Oct. and Nov. that they are sending me to collection. I await your reply. I have suffered very severe migraines. I have a constant pain in the base of my neck. The doctor says that this is caused by nervous tension. I am a school teacher and this is making me very tense and not a nice person to be with. It is affecting my personality and even my memory. I do not want to lose my job.

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