Travelers Auto Insurance Reviews

This company is horrible! I will give it negative 100 score. They gave me an insurance policy of 1,534$ for 6 months, however, after a month they add 3,213$ that makes my bill 3 times the original. This company is going after only for money and not for good service, they fooled me from the start and robbed after a while. I will gave this Travelers Insurance a negative 100 rating.

I have been waiting for an answer for a vehicle crash for more than Two months. We have called and called. Being told “you will a have an answer by Friday” and after being told that for 8 weeks it simply means we were lied to as 2 months on we have no answers and Are still being told “by Friday” and given no other options or information... This company lies and is simply bad at their job and customer service. I will remove my policy after this.

I hit a piece of cardboard 4x4 ft at 70 miles hr and it cracked my driver side headlight and some paint damage. Even though I just washed my car 1 week before and there was no damage, and I had my oil changed at Jiffy Lube 2 1/2 weeks before and they reported it was fine. The company says the light is all cracked up due to wear and tear even though the lights are only 3 yrs old. And the other side is just fine????

Travelers Auto Insurance rates go up every year even though I have no traffic violations/vehicle is a year older and I am also a year older. Filing a claim is average. When your premium goes up just shop around, you'll always find another company willing to take your business with a cheaper rate.

Adjuster from Travelers insurance estimated my roof damage repairs at about $15,000, but handed me a check for about $10,000. Went into a long elaborate explanation of completing the work to get paid, depreciation review, assuring me I would get the remaining. It was not too clear, I asked him to explain about depreciation review again and I got another long elaborate explanation. I was clearly told that if repairs were underestimate I can pay the contractor myself and anything extra I could keep and that Travelers didn’t want to know about it unless it went over budget.

I took my car to Ken Towery‘s on July 8, 2017 for an oil change. Within one week my car was damage from lack of oil. My car had two different oil leaks, I took it back two different times. They failed to fix the problem. As a result of that my car engine was damaged. I cooperated fully with Travelers Auto Insurance. In the end they did not assume responsibility. This went on for about four months. I took them to court and I won. Make them assume responsibility. Do not give up!! It was a nightmare but it’s over now!

They are my insurance company. I was rear ended at a stop light and it is three years later and still are stonewalling me from getting the section b coverage to get well. They sent me to a "specialist" that has no real knowledge of my issues and I have 3 specialist that have given me positive diagnosis of my condition and still they Stonewall me.

I have been with Travelers for over 10 years. Last year I received my first ever speeding ticket in 49 years of driving, for 5 MPH over the speed limit. (Show me anyone has never driven 5 MPH over at some point!) Travelers jacked my premium up 50% and refused to reconsider. Based on my record they should be offering a "good driver" discount! So long to Travelers; found a much better rate with a major insurer to replace them.

When I retired I changed auto insurance carriers because it was a payroll deduction policy that I had. I called and got several quotes before deciding on Travelers. I received a quote of $994 annually if I paid in full and had it withdrawn through EFT from my checking account. I agreed to all of this and started the policy on Aug. 20. Several days later I received a note from Travelers asking me to call to confirm my information. They asked all the same questions that the agent I set my account up with did prior to my accepting the policy.

I was sitting at a red light when a man hit me from behind. As I got out of the car, he was backing up. The police clearly said the accident wasn't my fault. However the man claimed someone hit him and pushed his car into mine. I knew he was lying but couldn't prove it. So Geico stated that their client was "innocent" and they were not responsible. Travelers said I would have to pay my $500 deductible. The estimate was around $526, and they were willing to pay $26. I know people who have been hit from behind. You are supposed to be in control of your car at all times. This man and Geico are responsible, and yet Travelers went ahead and closed the claim while I was preparing for hurricane Irma in Florida. Stay away from these people. They did not fight for me, and never gave me a reasonable explanation for why they wouldn't.

I was the involved in 2 accidents within 3 months. Both accidents were the fault of the other drivers. I called their 24 hr. service number both times and their agents were quick to start the process of a rental car when needed, arranging for their adjuster to assess my damages and keeping me well informed of the progress of my claim. Both times I needed to open a medical claim and the process was handled flawlessly. The 2nd accident totaled my vehicle and they had my settlement to me in less than 10 days so that I could purchase a new vehicle. They arranged for a rental vehicle asap for both accidents within 24 hrs.

My vehicle was t-boned, not at fault. Travelers under-appraised the damages almost $3000. When I argued the vehicle should have been a write off with $11000 in damages. They ignored phone calls and emails for weeks on end. They have zero customer service and they are the worst company I’ve ever had to deal with. Do not sign with these scam artists.

My experience with Travelers was. To keep my policy Travelers gave me a small list of minor repairs they requested me to have done to my home before a specific date to keep my policy. So as requested I did the repairs and after each repair I emailed the picture of each repair. The due date was coming up and I didn't hear a word as to what was happening so I called and was told Travelers need one more thing corrected so again I got that completed. Emailed them pictures. Still no call. At this time I was getting nervous because due date was in 2 days. So again I called and was told everything they asked for and need was good. The person told me to hold and she would contact the underwriter to make sure everything on their part was good. So a few minutes went by. The agent came back told me that I would get a call back within an hour to let me know if there was anything else.

I have been a customer of Travelers for over 3 years and although I don't have a great driving record, every time I have been in an accident, they have made my life a living hell. And now that I needed to switch a vehicle onto my policy after another recent accident, my policy did go up. Which I did see coming but every time I turn around, they come up with some other reason that I need to pay more and more money and are waiting to the last minute or waiting for me to find out on my own after I was already told I would be paying a certain price. And now they are refusing to take the extra payments off and that I need to pay them even though in other recorded conversations, I was not told about extra payments.

My car was damaged in a church parking lot while it was legally parked and stationary. The woman who damaged the car indicated to me on site her fault in the incident stating she "did not see the car". She also stated she would write me a check to pay for the damages and also gave me her insurance information. I immediately had the car repair estimated and contacted her with the cost. She said she would have to report it to her insurance company (Travelers). I was contacted by Ms. Catherine **, her agent, and asked for a recorded statement which I gave. I was then called the next day and told that the claim was her word against mine and that Travelers would not be paying the claim.

I called to file my claim with Marion **. I told this adjuster how Highland Paving company in Fayetteville, NC gave me the runaround and how I felt he told me that he had to consult with the insurer and call me back and wasn't sure if my windshield would be covered anyways. My co-workers were listening on speakerphone. They said he is rude call back and request a more respectful person. I call back and request that but the lady connected me to Mr. Marion again. He raised his voice and disrespected me and hung up.

Actually up until today I was having an ordinary experience with my car insurance (Travelers). Premiums were acceptable until today. Literally out of the blue my insurance premium went up. I have a perfect driving record w/o accidents or citations! My insurance went up $750.00. No notice no anything. From $1475.00 to $2,300.00 I had been reading negative reviews about them, and now I can surely join in. Stay away from Travelers insurance company!!!

My wife was involved in an accident with a Travelers Auto Insurance policyholder. She was rear ended and not at fault. It was difficult getting the adjuster to come look at our vehicle. It took multiple calls. When he did, he quoted cheap, aftermarket parts even though I requested genuine Ford parts be used. The company refused even after I complained. The other vehicle (the policy holders vehicle) was repaired with genuine GM parts at their request. Stay away from these people. They truly don't care.

I had Liberty Mutual and got a rate increase after having them as my insurance co for 53 yrs with no explanation. That was not the first time there was no communication with them and there should have been. Also their local agent was very condescending and Curt. I expect more than coverage for 53 yrs of loyalty. I received that from Travelers before I choose them as my company and their rates were less than I paid for insuring my 2000 Toyota Avalon XL. Paid $35,000 for it new and never had an accident. But speaking with Travelers' reps is always professional and very courteous. Also, agents are very knowledgeable and suggest the best coverage for the lowest cost available. I am 71 and drive a 2016 Lexus ES300h about 2500 mi a yr for about $2,800.

PLEASE AVOID THIS COMPANY! They have the best/cheapest automobile rate quotes, rates are low when you first buy their insurance, then at every 6 months renewal it goes up. I had insurance (auto & home) since Feb 2016 ($382/6 mos)), Aug 2016 ($360/6 mos), Feb 2017 ($394/6 mos) and now for Aug 2017 my new renewal rate ($427/6 mos)... I have had no accidents or tickets so why has my insurance rates increase every 6 months? My answer; they need to make up for other policy holders' accidents or other losses/claims so every 6 months they jack up other GOOD drivers' policies rates. I called to ask and she talking about because the rate increase in Texas. Every 6 months? BS!!! There has not been no rate increase in Texas.

First of all, I'm a disabled vet on Social Security and Medicare. I don't have a lot of money. On Saturday June 17th my 2000 Windstar van was sitting in front of my house and was hit from behind by a Farmer insured driver and pushed 50 feet into the back of my neighbor's car. I use the van as my primary driver and I've also built a removable framework where I can just remove the two rear seats and snap the framework to the seat posts and I then have a set up for a bed, cooler, etc. for camping. I am a very meticulous person and I always keep the maintenance up to date. Two week before the accident I spent $1,300 for new struts, CV axle and had the transmission serviced. I was planning on a low budget camping trip on the Strait of Juan De Fuca in NW, Washington.

I had Utica through AAA - 2 cars $1900 full coverage! I had no problems until I added the boyfriend with not a great record. It went from $1900 to about $3000 for 3 cars fully covered. I then sold 1 car but it came down $100 and then a non renewal Letter in August! I had trouble finding a company after that but Progressive wrote us for the 2 cars for over $7000 for a 2009 Nissan in 2016!!!

I had an accident, I was hit in the side while I was stopped at a red light by someone backing out of a driveway of a business. That was Feb. 2016, my car was 3 months old. I have YET to be paid, no adjuster has called. The agent Terrance that was allegedly on my case called me once, asked for information and 2 months later, no call, I called him and he said he never got the police report. So why didn't he call and get it who knows. A couple months go by and I call again, he used the same excuse and told me I could pay the deductible and it would be faster. Um NO. I was hit, nor do I want to pay.

I was a passenger in a Travelers insured car accident where we were rear ended on the freeway while at a complete stop in traffic. The driver who hit us admitted to being at fault immediately. Although they were quick to pay my friend for his vehicle, receiving the medical attention that I need as a result of my injuries from the accident has been a horrific and arduous process. Less than six months after the accident Travelers told me that they would no longer pay for any medical appointments until I had an independent medical exam through one of their contracted employees. Five months later they have yet to schedule that exam and I haven't received any coverage since.

I was signed up for another six months of insurance and I did not ask for. Had the nerve to send me a bill for three months of coverage that I did not have. Call to complain and lied. Told me I had coverage when they knew I didn't. Total scumbags. Will never use them again. Call customer service and it was totally disrespectful. No help to the customer.

I got in an accident. It was my word against the other driver. We both ended up having to pay for our own even though it was his fault (he hit me from the back). I decided to turn in the claim. Travelers paid $1600 for the accident. My first claim and they immediately almost doubled my premium. I have been very fortunate (and hope to continue being) and have never had a claim in my nearly 20 year history. I am a very conservative and prudent driver. Travelers is awful. Don't do business with them.

The worst costumer service in this planet. I have never insured my car with this company and I never will. The person who hit me my car did. It took two weeks after the accident to get approved for a rental car, which I couldn't get until my car was picked-up. Then, I receive the check six days after that, but the rental was for only 7 days (according to the insurance agent). I received the check Saturday afternoon, Monday was a holiday; therefore, the check was going to show in my account on Tuesday and was going to clear in 3 to 5 business days. I already put a down payment on a car, but I couldn't get it out of the lot until I paid the whole amount. I wasn't financing the car. I spoke to the same agent and explained the situation.

My car was hit while parked by their insured driver who was drunk and arrested for d.u.i. She totaled my van. Travelers has mislead since day one. The voicemail will say the office is closed. Any person you speak with will tell you they are not who to talk to even though the number called is the number given to speak to a Travelers person. They told me 3-4 days after they receive title, I will get my check. 7 days after title was received, I get a runaround. Every person says check was cut. 2 weeks later nothing. The Florida office tells me 2 weeks after title was received it will be 4-8 days.

I was rear ended on my way to work by a truck whose driver wasn't paying attention. He was charged and I was taken to the hospital in an ambulance. I have lost my house due to Travelers not reimbursing me for missed time from work, they say that because I did partially work, that I'm entitled to nothing. I was deemed not at fault but they are refusing to pay anything. I was sent a cheque for four dollars! Four dollars!!! The tally to the amount of money I am out as of today is over 5 thousand dollars. It took forever to get my cheque for my car and I had to literally beg for an extension on the rental. To get a similar car, I had to wipe out my savings.

Our car was stolen from our driveway and used for drugs, joy riding, wrecked 5 times with damage to all sides of the car. We even believe that someone had sex in the car and left behind the proof! Stolen for 32 day and 15K miles add to the odometer. Sounds like a total loss to me but TRAVELERS Insurance is forcing me to take this car back and put my wife and two kids back in it. We are beyond disappointed and at a loss as to why this company would do this.

I feel they are a good insurance company, but like most can always be better. I feel insurance cost way too much and that people should get more discounts especially if they don't have any past claims.

I was looking to change my car insurance company from a very liberal company Progressive to a more conservative backed company. I went to AMAC where I found out about Travelers Insurance. When I called to complete the transaction of setting up my policy, Travelers Insurance explained that their policy requires me to put my boyfriend on my policy and he never drives my cars nor would I allow him to drive them. He has his own vehicle which is 10 years newer than mine and he has his own insurance but they would not write a policy unless he is on it. Totally ridiculous. Well, though I'm not happy about Progressive's politics, it seems that I'm better off with them since their service has been good thus far.

My daughter called for roadside assistance - Don’t trust them. They are low on the service provider. She waited 4 hours and we called repeatedly - They kept telling us the truck was on its way and then 45 minutes later we called back and they kept repeating the same and told her she could not leave the car. Then they told us to leave the car with the key on the tire so they could tow it but they were not responsible or my daughter should just continue to wait. They lied and lied and lied repeatedly all day. When she said she needed to leave and would call the next day they SUPERVISOR hung up on us, not we will schedule it for tomorrow NOTHING. I am so disgusted - I'm changing all my insurance. The lady treated it like it was our fault - and when I raised my voice they told me I shouldn't be - My daughter in the middle of Columbia SC in the freezing cold for 4.5 hours missed all her classes to wait and shouldn't be upset with all the LIES!!!

Organized. Smooth process. They always want their money back in premium. You pay still, just deferred. Good feedback from claims handlers.

Bait and switch. They will quote you one price online, then tell you when you call to get the policy that they can't issue insurance at the price quoted. They'll say the online system quotes the "silver" package and over the phone they quote the "gold" package and actually cannot sell you the silver package.

Had auto insurance on 4 vehicles, for a little over a year. No claims, premiums paid on time by automatic deposit. Apparently Travelers didn't like the way my sons car was titled. They canceled ALL coverage without contacting my insurance agent or myself. The only way we found out was my wife went to my agents office to get a copy of an insurance card. He found the policies were canceled in September... It was the 1st day of December when she went in. No coverage for 3 months! Even my agent was flabbergasted, and could prove he had never been contacted. Thank God we didn't have a wreck in that time period, we could have been ruined.

We had Travelers for two properties & auto insurance for years. We found auto insurance that was $100 less per month with Geico, so we wanted to change to save the money. Travelers said that they would drop the property insurance if we didn't keep the auto insurance with them. I felt like we were being blackmailed. Needless to say, we moved all of our insurance. Then they turned a payment over to a collection agency, that I didn't think we owned as it was after our account was closed. We are NEVER late on payments. It was the worst experience ever.

I want to say I had a girl slam into my car as it was parked in front of my home. I was inside thank god, but from the time I talked to the claims agent on thru the adjuster I was totally satisfied as how I was treated. I called in distress because now I had no car and due to all my doctors and so on they gave me a rental and came out as soon as possible and the adjuster also was very nice. They have made a horrible day turn into a sigh of relief. Just want to thank those whom were involved with helping me get my car fixed. Again I am thankful for their professional way of helping me.

Spoke with a very rude Stacey **. After getting run around with this company a 65 yr old hit my parked car busted the axle on it. Neighborhood people saw the old gentleman hit the car. He totaled his car now. I sit at home not able to make any money due to my car be wrecked. See, us uber drivers require car to work. Now they are saying they won't pay so I'm lawyering up the people who watched the old guy hit my parked car. Have no problem testifying. Police should've taken his license and locked him up. Now my kids will go without a Christmas due to this guy and his nonefficient insurance agency. If you want an agency that gets ** done go progressive and screw you travelers ins.

My vehicle was totaled by another car whose driver was insured by Travelers. The claims agent from Travelers has been abusive, insulting, and just plain belligerent. The driver that was insured by Travelers was cited by the Colorado Patrol for reckless driving. The injuries sustained by my wife could be very severe. Travelers has treated like crap. Beware!!!

Travelers is the worst insurance I had to deal with. Very very poor and weird customer service. Someone hit my car from behind and I had to deal with this insurance... I can not even talk now. I'm so mad and I don't recommend this insurance to anyone.

I am SO ANGRY! In early March, I dropped my girlfriend off my auto policy. Travelers said I could not do it without making up a whole new policy! Since when can anyone not take a vehicle off their policy!?? Travelers sent my girlfriend a bill at her parents' address for a policy they started for her without her knowledge or agreement! They asked me for the information supposedly to contact her in regard to starting her policy. Yeah, that NEVER happened. Travelers sent her to Collections. She received a letter from a collection agency in August for coverage never paid from the date I dropped her until I changed my insurance company to AAA on June 5th!! How does that work!?

This is the worst company out there. Do not buy any kind of insurance from travellers. Don't let their low initial premium suck you in, after year or two. They will "audit" and raise your premium 2 or 3 folds even though I have not have any claims at all. My premium went up from 1800 to 5400 the 3rd or 4th year. I have to cancel my insurance (I was stupid not to cancel right away, I waited till the policy ends). However, they still "audit" and bill me $1800.00 more for ended policy!!! Again, DO NOT DO BUSINESS WITH THIS COMPANY!!!

I was rear-ended on July 25, 2016. Myself and five children was transported to the hospital. The adjuster refused to pay medical bills and made a offer for five hundred dollars. I ask that our medical bills be paid by their policyholder, which was found at fault from the police report. Travelers Insurance Company is still refusing to pay medical bills. My family and I would never had these medical bills if the driver of Travelers Insurance Company was paying attention. Now Travelers Insurance Company is stating they are not paying the medical bills from the accident on July 25, 2016 caused by their policyholder. No justice for a single mother of five.

My car was parked on a side street. Travelers insured hit my car to avoid a squirrel!! Most likely she was texting and speeding. Travelers said the car was totaled. Now I am having a hard time getting someone to return calls. VERY POOR SERVICE. Believe me I wish my car was not hit, but give fair market price on a car that was well taken care of. How do I know you will send check, if I send title? I would like to speak to someone. They do not like to return calls at all.

I had a car accident on 7/20/16 (just over 4 weeks ago). My car is a total loss. After MULTIPLE emails and phone calls with no response, I still do not have a check from Travelers. My rental is due back at Enterprise early next week and I will have no way of getting back and forth to work. I finally called my insurance agent who was able to get a hold of someone from your office. Their excuse was, "They're busy with all the hail damage claims." NOT MY PROBLEM! I will be sure to spread the word to everyone I know and every media outlet, not to use Travelers, nor will I be using Travelers Insurance on my new vehicle (if I'm ever able to get a check from your company). I'm disgusted with your company and so-called customer service.

Recently got an auto quote on a Monday, I was impressed that it was cheaper than Geico. After setting up my account I was told they would call me on Wed afternoon to set up my autopay (begin coverage), they never called. A week later I called back, had to go thru the entire process again. After telling the lady my past experience she assured me that it wouldn't happen again and that she would guarantee that she would call me back Wed (payday) to start the autopay (begin coverage), believe it or not "No Call". I guess they don't want my business or they just don't care.

I was hit by a Travelers insured driver. They are at fault. Horrible fix on my car and suffered depreciation due to having a bad Carfax, not of my fault. Travelers did exactly what I thought non caring company would do and that was nothing. Not even politely. If I ever need insurance Travelers will never be my choice. Horrible customer service and not caring attitude.

Someone insured by Travelers rear-ended my car. The estimator came to take a look. I definitely felt like the estimator by Traveler's insurance tried to short change me by trying to reuse parts, and telling me where to go to fix my car. Their homeowner and car rates are very high as well. A while back I shopped around for insurance company and they had some of the highest rates.

My motorcycle got knocked over by one of Travelers' customers. Chad at Travelers told me to go to the Harley-Davidson Dealership to get an estimate for repair. I took my motorcycle down and left it 4 days to get the estimate, picked it up and came home. Now I have two men two hours time invested for the trip and 4 days without my motorcycle. The estimate was not what Chad and Travelers was expecting so they sent an adjuster out, it would have been easier to send the adjuster out in the first place, but it's a nickel and dime company. Save a few bucks if they can get the estimate they want.

On March 12, 2016 my adult daughter who lives in my home and was under my auto policy plead guilty to: Physical Control/Suspension. On May 31, 2016 I received a letter from Travelers stating that my policy was being cancelled effective July 4, 2016. The letter also included a line stating "I had undoubtedly been contacted by my agent." I was never contacted by anyone so I contacted Travelers. The lady I spoke with who was in a no win situation was very nice. She pulled up the notes and confirmed that nobody had attempted to contact me on a decision made in early April.

I had Travelers Insurance for a few months and then found out Nationwide Insurance was much cheaper for the same coverage. I called Travelers Insurance to cancel my monthly payment and that I started with Nationwide Insurance on April 10, 2016. Well they took out a payment on April 18, 2016, so I had to call and have them reimburse me, because I canceled 8 days earlier. According to them they had no record of me calling. So therefore, I had to cancel my policy again. This time I actually filled out a paper to cancel. Well May 18, 2016 comes and they take out yet another monthly payment. Not only are they taking out my monthly payment twice after I canceled. But since I wasn't aware of them doing this my account went into the negative and I was charged $36 NSF fee for both charges that were supposed to be canceled.

After a heavy hail in my area I've called Travelers Insurance to file a claim. An adjuster came and gave me an estimate for my vehicle. He stated that I can have my vehicle repaired at any repair facility of my choice. The repair shop I chose informed me that my hood needs to be replaced regarding close to a 100 impact points caused by hail. I insisted the usage of oem factory part. The shop called the adjuster who said, the hood can be replaced only with aftermarket part because the customer signed the agreement in his contract. Also he told the shop to call him when the hood arrives and he'll come and take the hood to get it painted. After this the repair shop didn't accept the repair of my vehicle because of quality guaranties. This is absolutely ridiculous and I'm VERY disappointed at Travelers Auto Insurance. I advise everyone not to chose Travelers Insurance!!

This is possibly the worst insurance you can get. They are very expensive and don't want to pay out if anything happens. Last year I cracked my front bumper and decided to have the insurance pay for it since I do have insurance. Well guess what, with even a clean driving record they decided to terminate my policy!!! Well they did me a favor because I now pay 200$ a month less for my insurance through Geico for my home and auto. So Travelers is a horror, but if you don't believe me try for yourself.

This is the worst insurance company I have ever been with. I was directed there through an agent who promised me that if I bundle my renters insurance and auto insurance as well as payroll deductions, I would get a greater discount. After an hour on the phone, we agreed to the price of $1548. In two months, my coverage jumps to $1825.2 without sending me any notification. When I tried to reach out to them to get answers, I was given the old run around ("drop calls", line transfer, long hold, voice mails) you name it. As a result, I decided to terminate the service. They continue to send me a bill and threaten to take me to the collection agency (ruin my credit score) if I did not pay. I called them again to investigate the reasons why my insurance balloon without my knowledge. They replied that they need "proof of continuous coverage" prior to their service. I called up my old insurance company and send them my documents.

Recently in Texas I got a hail damage on my 2015 model vehicle. No Glass broke, Nor any big dents. I have some minor dents. For which the Adjuster looked at my vehicle and Said it is a Total loss because it costs 9500 to fix it. And they have valued my ACV very low. Which means I will be at big loss even after having a insurance. Before I agreed with them they sent request to my bank to closure and they requested my car to be towed. I did not release my car till now asking for more time. I also gave estimate from another shop which they deny saying it does not cover all damages identified. It is going on and on. Feeling bad to be with travelers since I have go thru this loss even after having a insurance. Most of the other insurance have paid check on the same day it was adjusted. Please advise on what I should do? Should I raise a complaint with TDI?

From the moment I signed up as a policy holder, it has been horrible. You have to fill out form after form, submit proof of this and that. They will find something, anything to raise your rates. I had a false claim against me for a tow from my previous insurance company. Travelers would not listen to me and gave me the runaround over and over again. I investigated this on my own and got proof that this was false and they still wouldn't listen to me. Eventually after a month of hell a supervisor decided to get involved and apologized profusely.

My wife was hit by one of their insured. It entire accident was this guy's fault (my wife was in park and the vehicle was actually off) and rather than take care of my wife and get her a rental and begin repairs on her vehicle Travelers decides to see if it was a mechanical failure rather than driver error. Even if it is a mechanical error, it was their insured that hit my wife's vehicle and should pay to fix it and pay for her rental, but being how Travelers seems like money mongers (who gets Travelers anyway???) they would rather beat around the bush and try to pass the blame. If it is mechanical failure then they can fight that battle with the manufacturer and get their money back but my wife should not have to suffer for it. When discussing this with their agent Sarah on the phone, she even had the audacity to LAUGH at my wife's situation... This seems like a horrible company from the ground up. Stay away.

Horrible, they raised the premium significantly the second term (no ticket, with perfect record). I asked the agent to beat the rate from another insurance company. They couldn't do that. So I told agent I would not use Travelers Auto Insurance and switched to another company (State Farm). After one month, Travelers send me a bill for one month premium for which service I did not use. It is covered by State Farm and I told agent clearly I would not renew before the renew time.

I paid my policy in full Feb 2016 only to receive a letter with a refund check stating my policy was canceled on 4/12/2016 because I didn't send in the correct paperwork but I have insurance cards and all I'm out of almost 200.00. I'm very unhappy. This company sucks.

Had an adjuster out of Portland, Oregon for property damage by auto claim in eastern Washington. He never went to view damage, never wanted pictures, never waited for the police report and never wanted to interview witnesses. Just denied the claim without any of the facts. What a joke.

Our parked car is totaled by their client. Unbelievable carrier, admitted to the car being totaled. They gave a dollar value $1,700 less than value on Kelley Blue Book and Nada. Said they were not responsible for "dealer profit". I said "so how do we buy the car???" They said they had a report from a "approved" source but would never provide a copy of it. We hired a professional auto loss company to confirm a pre-accident value. They totally ignored the report along with three ads off of Autotrader within a 200-mile radius which were exactly the same as the report. Had to get the Insurance Commissioner's office involved. This company is crooked and ridiculous.

They quote you an amount but actually overbill every month with fees and nonsense they feel like adding. They have the worst customer service in the world with representatives that never do their job and they promise to resolve the accounts but never end up following through with what they promise. During all this time more fees end up accumulating and it grows into a monster bill.

I have been trying to settle a claim with Travelers for about 2 yrs due to a car accident in 2014. A driver hit me in the rear reactivating a prior injury from a car accident in 2012 which caused me to have to reenter therapy and also start injections on my back. The surgery was cervical which was due to the accident also and Travelers are trying to call it pre-existing and trying to dodge paying the claim. I had no accidents until 2012 and Travelers have always been my insurance company since 2007.

New policies (car/home/umbrella) to become effective November 23, 2015. Due to errors on their part they did not include the proper information. I contacted twice and they refused to correct. I CANCELLED all 3 policies 11/23/15. Mortgage company already paid home insurance - still waiting for refund! They informed mortgage company the policy was cancelled because I did not meet underwriting standards! Complete lie since I cancelled the policies - rude, nasty, unprofessional and liars.

On December 23rd I was hit by someone insured by Travelers. On the 28th Travelers contacted me to get the details of the accident and asked if I had been injured. She told me that their driver admitted fault and then set me up with a rental car. The appraiser is coming to look at my car tomorrow but the Travelers' agent I've been working with simply extended the rental to cover any of this time and is very easy to get in touch with. She is always very pleasant and so far it's been a great process considering the circumstances.

I'm insured by Travelers. Recently my wife had an accident by another Travelers customer. They fought me at every step, wanting to put used and previously damaged parts on my 2.5-year-old car. Compromised where I shouldn't have but after a month of dealing with them I gave up trying. Trying to get them to give me anything close to what I will lose on depreciation value on the car--no such luck. Treated like crap the whole process. Rude and disrespectful agents. Had to stay on top of the issues myself to make anything happen. Go somewhere else--canceling my policy and leaving.

I called to inquire about how much car insurance would be for my son who is visiting me and they quoted me an additional $400/month more than the $125/m I was paying. When I said "Thank you but not interested", they had the nerve to say that they are obligated to add him to my insurance now that they know he is there and I have no right to refuse and they will just take the money out of my bank! I immediately cancelled my insurance with them and asked for a refund of this month which was paid today.

I have full coverage with Travelers. I used to have Met but it just kept getting more and more expensive and I felt there must be a better deal out there. A relative who works for Geico reviewed my coverage and said it was too low. This made me more annoyed as I had been with Met a long time and they had never contacted me to say I needed to up my coverage to protect myself as costs on medical and also damage repairs had gone up a lot since I started with them. My relative wanted me, of course to switch to Geico. When I called them for a quote I told them the amount of coverage I currently had to see what they would say and they just gave me a quote on the same amount of coverage and did not say I needed more this made me very uneasy.

I have been overcharged for years and when I shop around they all come in at high prices and I know they are doing it because of my age and not my accident rate. Years ago I had 1 very minor shopping center accident and my rates in FL are still over 1100 a year which is highway robbery.

I have had my automobiles insured through this company for nearly fourteen years and did not file a single claim for 12 of those years. When I finally did have a small claim after 12 years without making any claims against my insurance they raised my premium by an outrageous amount. I was expecting an increase in the premium after the claim but not such a large increase. I am now in the process of getting quotes with other companies for a lower premium. I also have had my home insured with this company for nearly 9 years without filing a single claim & yet they have increased the premium every renewal until the premium has nearly doubled what is was when I first insured my home with this company.

I like the insurance I have a bundle with them. I already with them 2 years. I didn't have claims with them. It is not a bad company but raises premiums like everybody else and more. This was the reason that we switch to West Bend. Our agent recommended highly.

This company has always dealt with us honestly. They have kept costs relatively low, and always answer our questions promptly and thoroughly. We have a daughter who took a driver's education course recently. When each child was asked to state their future cost for insurance through their parent's companies, hers was the lowest per month. She also had the best coverage. That says a great deal about Travelers.

I am highly satisfied with Travelers. One claim I had many years ago was resolved with 2 days and I had a check right on the spot. The online billing is wonderful and it is extremely easy to pay my bill online and obtain all my statements and auto contracts, all my policies are on the same page.

Travelers is very easy to deal with and they will answer your questions with kindness. They will do all they can to give the best deal possible to fit the needs you have and combine as many vehicles as possible to save you more money. They are good about contacting you in between your renewals.

They are very helpful in anything that I ask of them. My bills are paid out of my checking account. The rates are very affordable and I am sent any changes in my auto and homeowners policies. They send me my auto insurance card, and it comes in time, so I do not have to worry. I have not had any auto accidents or homeowners claims. I know they will be very helpful if that should happen. I love their company, and had no problems with billing or anything. If you need a good auto or homeowners policy, Travelers insurance is a wonderful company and never lets you down. I would people to get a quote, and consider Travelers as their insurance company.

I have only used my insurance one time when I hit a deer. They were the most understanding people and they're right on it with no hassle. I was able to get a rental car and the check was sent very fast. They were knowledgeable about the policy and didn't try to put blame on me. I have called them with other questions and I have never had a rude person talk to me which is rare anymore. Love them!

I've only been with Travelers for the last couple of years. But, so far, they have been a good fit for us. The only time we have used them so far has been for a small fender bender that our teenage son had during the summer. I called the company the next day and reported it. The reporting was very easy and the person I talked to was very helpful. We didn't end up having to file because the other party didn't report the accident was. Travelers was very helpful during the process and I feel like they would have done fine if they'd had to pay on this accident. We went to Travelers from Farm Bureau because of the price and we have been happy with our decision to swap.

Travelers seems to have the best rates and I have never had any problems with them. I have shopped around in the past few months and cannot find better rates for both auto and home insurance. I filed a claim several years ago with my home insurance and they were responsive, fast and easy to deal with. I have no complaints.

Travelers has provided me with great customer service. I once received a letter in the mail telling me I owed more than what I paid for my policy. I immediately gave Travelers and phone call and the customer service rep immediately looked into the matter. In the end Travelers determined it was a mistake on their end and they removed the charges. Overall, the woman was professional and kind. I find my policy to be reasonable priced for my age and area. I would highly recommend Travelers to anyone looking to switch to a professional and responsible insurance company!

Travelers provides overall great coverage at a reasonable price. They have a very responsive claims service which communicates effectively during the process and also have very friendly customer service representatives. The price for auto insurance is slightly higher than the average of other companies I have looked into, but when combining auto insurance with another product like homeowners insurance, the discount is great. I have been with Travelers for over 6 years and have always been more than satisfied. They have a very useful website to view and manage accounts.

I do not really expect much of an experience with an auto insurer unless there is a claim. As long as the rates are reasonable, I pay them and that's it until the next time. If I have a legitimate claim, I would expect the insurer to pay their fair share according to the policy coverage. I would not expect any hidden wording that I was unaware of.

We have owned our current auto insurance about 2 and 1/2 years. We switched from Progressive because it was more cost effective. We have no complaints about our current insurance. Of course we haven't had to use it yet. We haven't had a ticket or an accident that would require us to contact our insurer. We do have a high deductible. It was the only way to have a lower premium. We neither hate or love our insurance. It's just there protecting our car if it's ever needed. We don't think much about it except when the auto bank deduction takes place every month that pays our premium.

Not happy with their rates. Filing a claim was incredibly difficult. My agency is great. I just wish there was an insurance company that could mold for me and be really affordable. It's so expensive for insurance yet you have to have it. But for someone that makes under $15000 a year it's hard to afford it.

Travelers has always been very affordable. They have also been very helpful whenever I've had a claim, from my daughter hitting a very large raccoon to having a windshield replaced or even to having a windshield dinged by road debris. They have handled all the claims that my family has had both quickly and efficiently. I have never been disappointed.

I haven't really needed to interact with an agent for years but it is nice to know they will be there and helpful when you do need them. I want someone who will take care of everything for me. After all this is their business. I don't know all the ins and outs.

This insurance company is very selective as to who they will insure based on credit score. They have been a very good company to deal with. We are currently looking for a new company because some things have changed. They have cancelled our policy due to a couple of tickets that are no longer on the books. As long as we had them, they were good but I don't understand their reasoning for dropping us.

Have had no problems. I have had the insurance for two years but i have not had any claims so far. I will continue to use them as long as the prices do not go up a lot each year. There are other companies I will use if it does.

No claims in two years but Travelers has a good reputation. Talked with Traveler's adjuster for neighbor's car and was impressed with the way claim was handled. Independent agent reviewed market and recommended Traveler's as best option for us.

We switched to this company to save money every month and they have been great! The company has welcomed us very nicely and we feel that if we ever had to file a claim that there would be no hassle.

Had minor accident, no damage at all to my vehicle... Insurance company looked at the car and said 2000.00 worth of damage, it was a rust bucket 15 years old. 1 door was scraped. When I asked I was told my rate would be going up as the damage was so expensive. It should not have been estimated so high.

Can always answer my questions and concerns when asking questions regarding purchasing insurance for a new vehicle. Is able to adjust coverage for both of my cars as situations occur.

I was able to save almost $500 by switching to them but I have not had any incidents to see how good they are at responding or taking care of any claims I might make. It was very easy to switch and I got more coverage than I had with MetLife.

Had an accident, everything went well with the insurance, cheapest rates, love it. It wasn't my fault other driver hit me. We also use them for homeowners. We found Travelers through a local broker, very convenient.

The insurance company is good. My rates are a bit high and I requested a new quote along with rental insurance and I'm still waiting for over 3 weeks. The coverage we have is great but our rate has not lowered since we have reached certain milestones like they say it should. Like age, marriage, etc.

Price seems to be lower than others I have checked. I have not had to use it but I am satisfied with customer service and ease of paying premium. Premium does increase but it is due to my age.

Completely happy with my car insurance company. It can be difficult to find a decent company to work with, so once you find that perfect fit you want everyone to know about them. I think Travelers provides excellent service without being overly involved. I have also noticed they have few commercials which means they don't have a huge overhead with marketing.

I had a small claim (around $2000) and they slapped me with a "claim adjustment " on my annual premium of $900 per year!! First claim in 12 years of paying them. They also have my auto policy. Outrageous!!

I have had no issues with this company as of yet. Whenever I have had concerns or questions, I am able to reach a representative. This is an important factor for me. I have thus far been treated respectfully and responded to in a timely fashion.

By far Travelers has offered the best deals and rates for insurance and the good quotes. Good discounts on safe driving and accident forgiveness. Each year I get a discount for everything and the rate goes down.

This insurance company is very easy to work with! Claims can easily be filed on the phone or website. I use the website for online bill pay and it also sends you a reminder so your bill will not be late. I would definitely recommend this insurance company. They are very reasonable with their rates and even gives you a good deal if you bundle car and auto.

Only twice that I had to use them in all the many years that I have had Tavelers with AAA. Their people got right to work to get my car fixed or replaced. I would tell everyone that they should use Travelers and to join AAA.

Travelers has by far the best rates I found when comparison shopping. I receive my bills and all correspondence electronically, which is very convenient. I have always gotten friendly service through my local office. Luckily, I have not had to file a claim for damages or anything else through them, so I could not tell you about their call center service or processing time.

I feel like they're pointless and a waste of money. When I get in an accident I don't even claim anything because I'd pay more out of pocket than the car is worth. If it wasn't a law to have insurance I highly doubt I would get it.

So far we've been satisfied with Travelers Insurance. We haven't had to file any claims yet so I can't completely rate them but our experience with customer service, etc. so far has been positive.

This is a true account. My wife and I had Travelers auto and homeowners for 15+ years. We are both professionals with postgraduate degrees and more than 10 years each employed with our respective companies, both with no debt and excellent credit, and had never missed an insurance payment. Home completely paid for. It seemed at the time, and for many years after, to be inexpensive and convenient. 15 years later, I got a speeding ticket. Let me reiterate, we were both 40+ yo in white collar jobs, with no prior claims, ever. Less than 10mph over the limit. Travelers dropped me, saying I was eligible to reapply for coverage after at least 3 years. My wife's auto coverage alone increased to more than our combined full coverage auto + home.

I had an accident with my truck coming from the doctor when I had pneumonia. My nightmare began. I never had an accident before so naturally I would ask how things were done and what I needed to do. They recommended a repair company that was out somewhere in Texas I didn't know anything about so I suggested a place closer. I found a body shop but I assumed it was only body damage but since I had hopped the curb, a lot of other damage was done so it needed to go to a mechanical shop. It took weeks to get my truck back and when I did it was not as it was before the accident. When I called Cadillac they asked me who was going to pay for it because they were not used to dealing with insurance claims. The agents don't help at all but they are fast to take your insurance payment.

Switched policies from Geico for Home and Auto and went with Travelers in January 2015, saying they would beat their rates and I would be locked in for one full year. Well after 6 months my auto increases by 31.00 and my home by almost 200.00. I made 3 different phone calls speaking with several different people each time and received no valid information on why exactly these increases took place, each person had something different to say but no real answers. Shady and not reliable or true to what they tell you to convince you to switch over to them.

I was hit by a Travelers Insurance customer, it's been close to a month and they haven't paid me for my vehicle which was totaled. They say that they mailed a check and they can't do anything other than wait for it to get to me. The accident wasn't even my fault yet I'm stuck without a car for nearly a month. The claim adjusters suck and their customer service sucks. I can't even make it to work so that I can pay my insurance company.

I worked at Travelers and it was awful. The Nashville office is extremely unprofessional. Employees bicker and cuss and gossip loud enough for the whole building to hear. One employee even slams on his desk and cusses during phone calls. The managers do nothing to address it. There is no diversity. Absolutely no chance for minorities. The gossip surprised me as most employees are middled age, they put too much on their representatives bc they don't want to hire more people.

I was in a car wreck in October of last year. I injured my right rotator cuff and right knee. They are trying to say that they will not pay for my knee injury. But I have never had any problems with my knee until then not mention they're not offering me medical if it gets worse. So no, this is not a good or fair insurance company.

My truck was stolen (fully insured). They want me to sign a form they can submit to any and all banks / gas companies / electric companies / credit bureaus / telephone companies / and anyone they feel like even though I paid cash and have no loans or liens (have a clear title in my name). They are basically saying, if I don't sign and let them lower my excellent credit rating by submitting inquiries, that the claim probably won't go through. Since I own the truck outright and have always paid my premiums on time I fail to understand why they need to do what they want to do (every time you apply for a loan or check your credit score it gets lowered -- mine is excellent, over 800 -- and I'd like to keep it that way). I have other vehicles fully insured with Traveler's currently but may be changing that if they persist with their demands.

I filed a claim with Travelers Insurance. A driver from China Tango backed into my car provided me with the insurance, driver's license, and registration. The driver was a client of Travelers Insurance. I explained to the rep named ** which has horrible customers service what happened. ** asked if I can get a statement from the eyewitness that seen the accident because the client is stating they never hit me. I contacted the gentleman that seen the accident and provided the gentleman with the claim number and telephone number to call and give his statement. I also submitted a recording to ** with his client agreeing that he did hit the car and never stated that he didn't hit my car. The driver that hit me also said that the insurance doesn't want to pay the claim out. I provided the recording to the agent and they still denied my claim. I provided all the information to the agent that was requested and still didn't get any help. I was stuck with the damages.

Neighbor has this company for their insurance. Their gutter came down, 25-ft damage my house because wood is damaged on roof rotten. Because ice on gutter, they are claiming act of God. Put hole in my siding. Agent called me very rude, tried to say was there already, could see my insulation under the siding was clean. He could see that it was a fresh tear. The God, it was laying right below it. Horrible horrible company.

My car was rear-ended at a red light by a truck while we were waiting for a light. From the start, the claim adjuster talked about betterment without seeing the car. The car was repaired at one of their accredited shops. I was told it was to take 5 days but it took over 30 days. Why? Because the car was also damaged at the repair shop. The shop was so bad, they painted the car repairs the wrong color. The transmission would not work, the electrical and dash lights came on. All the time Travelers' adjuster said it was betterment & refused to let me extend the rental car also.

I am pleased to report the issue with Travelers has been resolved. They did waive the extra charge. While speaking to a real employee is an accomplishment, I was fortunate to, finally, speak with a very helpful lady who told me the extra charge had already been waived; they simply had not notified me yet. Thank you, Travelers. We'll see what happens when my policy is due for renewal. Hoping for the best.

On Nov. 3, 2014 I was involved in a car accident which was not my fault. The at-fault driver had Travelers insurance. It is now Jan. 19 and due to various delays and confusions I still do not have compensation for the value of my totaled vehicle. I have done everything required on my end. I am going to call the insurance commissioner ASAP.

A lady backed up into my car while I was parked in the spot. So frustrating when you are no fault and still get that nasty dent on your car. But the lady was nice enough to accept her mistake and take responsibility for my repairs. The service I received from Travelers is downright dissatisfying. It’s already been around 2 months and I haven't received the check for my repairs. The claim officer tells me that it’s been more than 2 weeks since my check has been dispatched. Don’t know where it went! Feeling really angry!

It is a horrible company. I have been with them for 7 years and I get sick and I can't work so that I can get the premiums paid through payroll deduction. I have never missed a payment and I call to see if anything can be worked out and I was told, “no you have to pay 130,000 dollars right now to keep the policy.” They transferred me all over the place and they were rude and nasty to me. I will never ever deal with this company again. They really should be ashamed of themselves.

Insured my jeep through Travelers Insurance in December of 2013. At the time through the insurance broker I was dealing with, they had the cheapest rate for the coverage I was seeking: $886.00 a year. The quote was drawn up and sent out to me which included any moving violations I had (One speeding ticket in 2012) my years of driving @ 28 years and an IDEAL rating driver (of which there is only one rank higher and that is ELITE). I was happy with the quote and purchased from them. This year rolls around and I get my renewal from Travelers. No moving violations or accidents this past year and no claims. I open the renewal and am hit with an amount of $1130.00 for the same terms and duration of last year's coverage. The excuse I got when contacting them was that I had a speeding ticket in the past year, to which I deny. Then it was that the company just started charging me for the speeding ticket I had two years ago this year. Sure they did, and I got to keep my IDEAL rating did I? This company needs some adjustments themselves.

Can't get hold of the adjuster. I think that the damage I caused was over estimated by $1000.00 or more. I would like to talk to Travelers adjuster and get the picture he took. I didn't think I done that much damage. It was paint damage what I recall. That is why I would like to see the picture. Thank you.

The company was notified March 28, 2014 of my cancellation. My premium was deducted from my bank account on May 1, 2014. They have been called repeatedly about the erroneous deduction from my account and assured me it would be replaced in my account. They have had my money for almost 6 weeks. I consider them either incompetent or crooked. I would never recommend them. If I can't trust them to return my money why would I trust them to pay a claim? This is beyond annoying.

I was shopping around for a cheaper monthly rate and Travelers gave me a cheaper quote. At the time I already had a fully paid six-month claim with another company. I decided to drop my current insurance carrier and go with Travelers (WHAT A MISTAKE!). Travelers wrote me an insurance contract, took my money, sent me insurance cards and two weeks later cancelled me stating I was ineligible because I had a lapse in coverage for two days six months ago. You would think this was something they would have had their underwriting dept check before I was accepted as a new customer and before I cancelled my insurance with my current insurance company. I called in and the insurance rep stated, "We are a conservative company and we just can't carry you." This is totally bad customer service. I have an excellent driving record and to hold those two days against me and accept me as a customer then cancel me was horrible. I will never refer this company to anyone! All is not lost I received coverage from a well-known company in the U.S. and I believe I will be happier with them instead. And yes not having coverage for two days six months ago was no big deal to them. Travelers: YOU NEED TO DO BETTER BUSINESS IN THE FUTURE!

Travelers is denying my claim to pay for damages to my car. I was hit by their insurer. I never seen the car coming. Their driver had no headlights on. Travelers is putting me at fault because i was making a left turn. A police officer witnessed part of the accident and said that there was no headlights on.

After 7 years of paying for Travelers Homeowner and Auto Insurance, we received a letter in the mail stating they dropped our auto insurance due to 5 comprehensive losses and 1 violations in the course of 5 years. It turns out that the losses were chipped glass claims that Travelers covered as a "courtesy" which cost them $60 each time for the grand total of $300!! And a stop sign violation (which happened 5 years prior to the termination!). We were forced to find another company for our car insurance and found a much better deal. We are considering not renewing our homeowner policy with Travelers as well.

When my son got his learner's permit, we were with Liberty Mutual and there was no increase in premium. However, my daughter just got her learner's permit and Travelers immediately increased my premium and charged me $1,000 extra. I read that most auto insurance does not increase your premium for a learner's permit and that was not the case with Travelers. If you have a teenager who is about to get his or her learner's permit, do not insure with Travelers.

Travelers increased my auto insurance premium from $729 to $1068 in one shot!!! When I called the company, they said that I was not considered a 'Safe Driver' because of a moving traffic violation and the rates in my area also went up. When I asked to break down the amount that was increased because of the traffic citation or the premium increase in the area, they refused to answer that, telling me that it is a 'proprietary information'. I have been with Travelers for 17 years and have not made a single claim. So, such arbitrary increase in insurance premium (or secret method of calculating premium) prompts me to look elsewhere. Bye Bye, Travelers. You are nothing but a bunch of crooks and looters!!!

I have been with Travelers Ins. for Auto and Home for approximately 17 years with no claims. In the March-April 2013 time frame I received a moving violation, red light and defective headlight. When my auto policy renewed in Oct. 2013 my premium was penalized and my 6 month renewal jumped from $434 to $813. Travelers tells me the increased premiums are in place for the 3 years the violation remain on my driving record. For a single moving violation I find the almost double insurance rates outrageously unjust and disproportionate for the violation. Especially when there is no prior history. What rights do I have?

My experience with them was a roller coaster in terms of the information that I was given. I was told something different with every customer representative that I spoke with. Initially, I was very happy with my rates and service but when my daughter turned 16, they automatically sent me a new policy with her as a rider on my policy without even consulting me. Next, I decided to place her on her own policy with another company (which I was paying for) for her own vehicle. When I called Travelers to have her removed, I was told that she would have to remain on my policy and that this would reduce the cost my policy slightly regardless of the fact that she was now on her own policy with a different company (Geico). I checked with several auto insurance companies whose agents had never heard of such a shady policy.

I was in a head on collision 3/1/12 on Bearss Ave in Tampa. A car came across the median and struck me head on and then hit another vehicle. My car was totaled as was the car that hit me. The other car had a few thousand dollars damage. I did not have comp and collision or rental insurance on my car. The lady that hit me was at fault and charged with careless driving. I had to rent a car to travel back and forth for work. I racked up over $700 in rental bills. The Travelers insurance would not return my calls for quite sometime. I finally got in touch with Brian the claims adjuster and he told me they were not obligated to pay until all parties have filed a claim and that there is only a $10,000 property damage on the lady’s insurance and it would be divided between us.

I have a second vehicle I want to insure. I insure a 2008 Chevrolet Corvette and want to insure a 2007 Chevrolet pickup truck. Travelers wants to charge me as much on the truck as they are for the corvette. I can only drive one vehicle at a time, how can it cost the same amount to insure the second vehicle? This is ridiculous! How can it be legal to charge that much to insure a car when it will only be driven at most, half the time?

I have been with the company for many years and have always paid my premiums in full and never lapsed over 20 years, never a claim. Then I was in a huge accident on February 21 2011 and I was in the middle of all these cars crashing into each other and it was scary. I lost all control because of black ice and even the police officer did not issue any tickets.

Daughter blew a tire in 2001 Olds Silhouette van. Travelers used CCC ONE to value van at total loss. I was shocked and protested it was not a total loss. After visiting web sites seeing lots of complaints and class action suits vs. CCC ONE, I attempted to submit my own "comp car" valuations showing how grossly my car was undervalued. I found that the "comp" cars listed by CCC ONE were: not available, had prior accident records, had been sold several times at auctions and were not the same model as mine (mine was an Olds Silhouette Premier model with even more options over the Standard Premiere model, theirs were the much cheaper $6,000 new models). Car Fax reports on them showed dents, dirt, etc. Their comps were in some cases out of area and there are other discrepancies to be discussed later.

After repeated attempts to inquire about my claim, I received a letter stating he could not reach me. That is a lie because we had already spoke several times prior to his letter. He kept telling me that he was not sure if his client had insurance. When I told him I was on my way to report his client for driving without insurance, he suddenly had a check for me!.

My car was rear-ended almost 2 months ago by a Travelers' client, and they have been the absolute worst company I have ever dealt with.

I was in a hit-and-run accident a few months ago that left my car and me in the middle of the street with damages. The person was never found and my insurance company has refused to help me from the beginning. They claimed my car as a total lost, even though it is in driving condition (only with damage to the back right side of the car). They refused to pay for any damages and they also refused to pay my medical expenses (chiropractor).

I would like to report the "criminal act" committed by 3 attorneys of Travelers Insurance Co. To be brief, I was involved in an accident where a person ran a red light and struck me on the passenger side of my vehicle. I was wrongfully ticketed at the accident scene. I was struck with such force that it fractured my nose and required facial stitching. I also had a severe multicolored bruise on my hip from the seat belt. I was taken by ambulance to the hospital because I had severe abdominal and back pains. I did not even know I was bleeding or injured on my face. We went to court and the man who ran the red light admitted to the judge that he ran the red light. The judge asked him, "Sir, did you run the red light?" The man replied, "Yes, I did."

Eric Flemming is the agent from Travelers that I've been dealing with. He's trying to make me take less than my car is worth. The Kelly Blue Book value was $2,985 and the NADA value was $3,150. Travelers Insurance is offering me $2,300.

I would like to file a formal complaint against Travelers Insurance and its claim representative, Mr. **. Mr. ** and I spoke on Thursday, November 15, 2007, regarding an auto accident that his client, Ms. Semone **, and I were involved in on Monday, November 5, 2007. The accident resulted in his client colliding with my vehicle, causing extensive damage. When discussing the offer of the claim, he proceeded to blame me for the accident and said that he was only going to offer 0% - 10% to cover the damages to my vehicle. Upon disputing the offer, he then said, "Now, were not going to give you anything.” I expressed to Mr. ** that I felt threatened because I did not agree with the offer. Mr. ** then said he did not care. He further stated that everyone will blame me for the accident because I was making a left turn and everybody knows that the person turning left is always at fault.

I lived in NY up until July 2001. I have a 2000 Honda Civic that was insured by Travelers. The car was in NY until July 13, 2001. It was shipped to Florida. I continued to pay insurance on this car until Sept. 2001. I had gotten insurance with GEICO, so I was paying two insurance companies at the same time. I sent Travelers copies of the Florida certificate of title and registration, which was issued to me on 9/18/01. I also sent them an original insurance card from GEICO. They said that I still had to pay them even though I had everything here in Florida. I was told that they wanted the FS-6T from NYS Motor Vehicles. I asked if they could give the address, they said to call the broker.