Travelers Auto Insurance

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

I will be telling everyone I can reach both in social media and beyond that Travelers is a company no one should deal with. We never ever make claims and we had travelers as our carrier. We had our camper break while on vacation out of state. It took almost 4 months and a few agents to get the thing repaired so we could bring it home. Then yesterday we get a letter saying they are raising our insurance to a $1,000 dollars and we are no longer covered! WOW. Awesome company (NOT).

Cancelled Homeowners policy for better rates and flat deductible with another carrier. Agent sent them Accord forms twice. They send me form to sign. After 2 weeks called to inquire about refund check the customer service representative started mumbling about moneys being applied to "another policy" while finally admitted that they are sitting on the moneys and the "check went out the day I was calling." Check is in the mail!

I was involved in an accident. The other driver was at fault and has Travelers Insurance. The damage to my car affected the headlights, taillights, and blinkers. It took almost 2 weeks for an adjuster to come out and look at my car. In the meantime I had to drive my car without half of the lights and blinkers working. They would not give me a rental until I put my car in the shop. I was finally able to take the car to the shop to get the repairs done. I took it in on a Tuesday and the rep from Travelers made a reservation for me at the rental place. Turns out the rental company had no cars on the lot.

I was injured at work by a negligent co-worker and had major injuries. They send you to old rinky dink Concentra for treatment and by law after 28 days of seeing their crap doctors you can see your own. Well this trailer Trash company is denying me the legal right from seeing any doctors but theirs and is denying me the right to seek treatment where my own doctors are referring me to go. I was injured so bad that my doctor took me off of work and this ** trash company won't even pay me workers comp and want me to continue seeing their filthy doctors which they suggest taking pain pills and muscle relaxers while I'm at work if I'm feeling pain. BEWARE OF THIS COMPANY PEOPLE. THEY ARE SNAKES AND SO ARE THEIR DOCTORS.

Several months ago my son was hit by a driver with Travelers insurance. This entire process has been a nightmare! Other driver was found at fault and issued a citation for running his red light, multiple witness statements, and they still are trying to deny liability. I don’t believe Narvie, their claims rep, even attempted to research the accident other than asking their driver “did you do it?”. Our own insurance claims rep finally contacted her after multiple attempts by both he and I, Farmers provided Travelers the accident report, and still they refused to acknowledge liability.