Travelers Auto Insurance

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

My son was in a wreck in my car on 12/17/19. We found out the person that hit him did not have insurance. My car was towed over an hour away to a salvage yard. Nobody knows why. First, we did not know our policy didn't cover a rental. We had always had Alfa and Allstate Insurance that included rentals. On Jan. 3rd, we got a call saying an adjuster looked at it, and said it wasn't totalled but needs 14K in repairs. They were going to tow it back to where I live and let the dealership look at to see if it had frame damage.

We traded in our leased vehicles for 2 new leases. The new leases have more safety features, so our auto premiums were lower for the 2 new vehicles. But our overall policy did not decrease as much as anticipated. Upon closer examination, the other vehicles on our policy were illegally increased mid-policy. There were no changes in how those vehicles are used or housed, so there’s no legal basis to increase the premiums on the other vehicles mid-policy. When I called to complain, Travelers told me to file a formal complaint against them.

Audits after audits in same year looking to find crumbs. I decided to upgrade my policy to cover myself on worker's compensation and they told me it would be 800.00 dollars for rest of year so I have already been audited twice in 2018. I get another letter in mail to say, "We need your info again." This time they tell me it's a voluntary audit. ya right. I volunteer all the time. Right after that they try to charge me for the full year and I was already covered. After this policy ends I will never use them again.

I have been with Travelers Insurance for over five years. My first claim in years was in November, 2019. The adjuster's name was FALLON **. Mrs. ** did not represent Travelers Insurance, with the exceptional service I am use to when I call. She was rude and very unprofessional, I am a senior and I expect to be treated in a manner that most people would want to be treated, with respect. I filed a auto claim, and the lies and unprofessional experienced I had with this adjuster was unacceptable. I have filed a complaint with the California Dept of Insurance. I hope this will help ** treat others fairly and with respect.

I will be telling everyone I can reach both in social media and beyond that Travelers is a company no one should deal with. We never ever make claims and we had travelers as our carrier. We had our camper break while on vacation out of state. It took almost 4 months and a few agents to get the thing repaired so we could bring it home. Then yesterday we get a letter saying they are raising our insurance to a $1,000 dollars and we are no longer covered! WOW. Awesome company (NOT).