Travelers Auto Insurance

This company discriminates against deaf people and always denies claims when they know the person is unable to communicate with them because of a disability. At every turn they will try to get out of paying claims they know they should. They should be boycotted.

On Jan. 16, 2019, I was in a car accident, I was traveling southbound in the right lane. I was struck by a sand truck by a vehicle making a u-turn directed by a NYC flagger from the northbound lane which caused damage to my car (1,659.35). Travelers Ins. Offered me 10%. They need to pay this bill in full.

My Dad just turned 80 years old and for his birthday he got a bill for $3200 from Travelers. No accidents except for one drunk that hit him in the rear while stopped at a traffic light and no speeding tickets. He drives a 2015 Spark worth about 12k or so. His coverage is minimal with a $1000 deductible yet his insurance is 3200. This should be criminal.

I left Travelers back in November because they raised my premium again with no notification and found out only after the money had come out of my account. The day my new policy would have started I called to switch and they said as long as I did it that day I shouldn’t have a charge. I went ahead and switched to Geico and later was billed for a bogus $50 charge I was never communicated of when I asked about leaving them. It seemed so unfair and dirty to charge something like that for leaving them so after trying to fight the fee and getting turned down I didn’t pay it.

I was in an auto accident with a Travelers insured and Travelers accepted full responsibility for the accident. I submitted the estimates to Travelers in the amount of 1832.01. At no time was I called or notified they changed the amount of the estimate. I was mailed a check for 600.00 less than the estimate. I had to call the claims agent to find out why. I was told the shop and claim agent talked and lowered the estimate. Now I can't even get my car repaired without spending 600.00 out of my pocket for an accident that Travelers took responsibility for.

They did not process my payments properly and refused to change it even though the agent called and explained. I have never in 65 years been treated so bad by a company. It was obviously all about them. I advise against anyone using Travelers Insurance.

We were given an auto quote with all of our information filled out (including a listing of recent accidents). Called back a few more times to make adjustments to the quote, gave it a few weeks to think over, and then called again to pay for the plan. Then, was told that we're not eligible. After talking to multiple people on several occasions. They pulled the rug out from under us and didn't honor the quote they gave us. Talked to a manager and was told that "our quotes works for 19 out of 20 people". What? They should care about providing excellent service for everyone. Extremely disappointing, unprofessional service. Unlike any other auto insurance I have contacted. Cannot believe the level of deception, rudeness, and disrespect that we encountered. Left comments and messages on their Facebook page, and they ignored them... Don't understand they're still in business.

My experience with Travelers Insurance has been outstanding. I have made a couple of claims and Travelers has always come through with me. They have always been there when I needed assistance or even when I contact them about my policy.

Travelers has great customer service and is available for most of the evening hours to talk to customer service representatives. Most of the representatives are cheerful and helpful and will answer all of your questions. A minor problem is that they are not available to answer basic customer questions late at night. They are also a little pricey, but most insurance companies are. The area I live in doesn't have much choice in insurance companies and they are the best coverage for the price, even with this price tag.

I canceled my policy with my Travelers agent two weeks before the expiration date. I am told by Travelers that I am being billed because the agent did not cancel the policy and waited for it to expire for nonpayment. I did not agree to a renewing contract. The agent, Insurance Agencies of Ohio in Worthington, OH tells me my new insurance agent did not send them cancellation forms. This is nonsense. I canceled the policy well in advance. And Travelers, who sends the bills, tells me they can’t fix it. The agent has to.

My family used to love this insurance company, as it was a great price for the coverage we got. However we recently noticed that they had been raising our premium up by $20 for the past couple of years. When we contacted them about it, we were given the runaround for days before we finally were able to talk to someone who knew why this was happening - and the reasoning was because our area has a high amount of accidents. It does not matter that we have not had an accident ourselves or even so much as a ticket, and we get no benefit for being good drivers.

I am a Travelers customer. I have auto and homeowners insurance through them. I was in an accident May 24, 2018. It was not my fault. I got rear ended by a girl that just got her driver's license and was texting and driving. I contacted my insurance company the same day and told them what happened. Sent in the police report. They stated that they have not heard from the other driver's insurance and would contact me when they did. I was also informed that until they heard from the other insurance company if I wanted my car fixed I would have to pay the deductible myself. So I waited almost a month to get my car fixed when they were able to get a hold of the other insurance company. The other insurance company MetLife took responsibility and sent me a $500 deductible check. I was then told to let Travelers know where I was sending the car for repairs. I did so and it went from there.

We tried to cancel this auto policy to switch to a better company. So when we switched we thought it was a done deal. Well, apparently it wasn't for them. We have since received bills and now collection calls regarding the policy that we canceled. I am so fed up with these clowns. Now, I have to hear collection calls and receive a bad rating on my credit rating. Don't even think that Travelers Insurance is the policy to switch to. Believe me. Keep the one that you currently have. If I could give them a minus 5 rating that's what they deserve.

I was shocked then humored by this letter I received from Travelers just a mere 2 weeks after purchasing auto and home insurance through them. My shingled roof is 10 years old in great condition. Had a guy 3 months ago blow off any small branches... Gutters have caps so no need to have them cleaned. He used his phone to video my roof to show me how it looked. Just received this letter from Travelers which identified the following condition: Roof has heavy moss growth and needs to be removed. And they want me to provide pictures and work receipts. I am livid and of course will not renew and hope I have no claims or dealings with this insurance company in the coming year.

This company doesn't care about the customer. They are horrible to deal with, I regret signing up. They're mistake screwed me. They are charging me twice in one month because they decided to take payment much later... So I'm paying much more, and they didn't care.

They are thieves. I canceled my insurance before the due date because I got a lower quote from State Farm and Travelers charge me half price anyway, I was told by Travelers agent that I can cancel before the due date and I won’t have to pay anything, but later on another agent told me I have to pay half of the total cost. TRAVELERS INSURANCE COMPANY IS A LIAR AND BUNCH OF UNPROFESSIONAL EMPLOYEES WORK THERE who don't know what they are talking about.

I was scammed by the company "Travelers Insurance". They offered me a good rate for homeowner and auto insurance pack for the first 6 months. The auto insurance then went up in the next renewal by more than the double! After three calls trying to know what caused the huge increase to my premium, I got the most ridiculous answer, that for some unknown reason, their system did not detect the two accidents I had during the past 2 years!! Then, surprisingly enough, the system was fixed and reflected the accidents! I was very clear declaring these accidents while providing my information to the company, in addition to the report they ran.

I was paying monthly. After a 25% increase for no reason...I cancelled. I told them I'm paid to the 2nd, do not debit my account for another month. They proceed to tell me I owe them that exact same amount for back charges...nothing but a scam. I will file a complaint with the state attorney general for fraud and try to recoup my money.

What is the point of home insurance if they won't cover water damage in my home? My air conditioner malfunctioned, leaked everywhere, and caused major mold damage. The previous owners clearly let it go on for a while. It was so molded that a wooden beam HOLDING UP MY HOUSE was completely saturated and rotted. As a result, we had to tear out an entire bathroom and replace EVERYTHING. Travelers told us "we don't have a claim" because it wasn't a leak? Awesome, thank you for all of your help. Between this scam, and a home warranty, we have gotten 0 help from anyone.

I pay a lot for comprehensive auto insurance through Travelers. I was in the store when a thief broke into my vehicle. Busted both front and rear windows (front glass didn't shatter so he shattered the rear). Naturally I contacted Travelers to get the damage fixed. Long story short, when the adjuster arrived I asked if it was even worth filing since I have a $1000 deductible. I told him I had received quotes of $1000-$1200 to repair the window glass and so this might just be a waste of his time. Adjuster assured me, "let me see what I can do first". Adjuster comes back 40 min later and says he calculated $2200 in damages... he added every little plastic piece that GM is proud of to come to that total. Surprised but happy because at least it would cover the repair.

I was in an accident when a woman backed into me and hit me and the lady was insured by Travelers Insurance and it has been nothing but hell ever since. I was pregnant and ended up miscarrying. I had my beta labs done two days prior to the accident and spoke with my doctor’s nurse told me that I am doing perfect. I had absolutely no issues with my pregnancy and I have been fighting with this insurance to get compensated for my loss and my stress and they are absolutely awful to deal with. Do not ever be insured by this company. I cannot even imagine having them as my insurance. They do not care at all about the person. All they care about is getting you out of their hair.

A lady backed into my car and damaged it. Her car had virtually no damage. I specifically went through her insurance since the fault was solely hers, I refused to have my insurance cost raised due to the fault of another. Travelers was a nightmare - horrible agents who refused to pay the full amount despite it clearly being the fault of their customer, refused to send a person out to look at the damages, prolonged the situation. After only agreeing to pay half, I appealed the claim again, and got denied again.

I was a passenger in a car accident - driver (with Travelers insurance) was at fault. I was injured. The claims rep led to believe that Travelers would be taking care of paying back what my personal medical insurance paid. I was paid a settlement for my personal healthcare bills and some extra for time off work/compensation. Basically I found out 4 months later that Travelers lied to me. They never took care of the insurance subrogation and now I have to pay $1000 to my insurance (which is a lot on my salary; I already spent the rest of the settlement on my car repairs {my car wasn’t involved in the accident}).

I am insured with Travelers for the past 4 years and I am very happy with their claims process. We had two incidents, of them one in 2016 where I hit an animal necessitating repairs to the front of the vehicle. The claims process was seamless, the adjustor from Travelers was reasonable and wanted to make sure that the hit was indeed an animal hit and not any "concrete or steel animal". I liked his overall humor, he let us choose our collision center and we chose to be paid for OEM parts only, and he acceded. We took the car to the Mercedes-Benz Collision Center and all costs were completely covered between the collision center and Travelers. No questions were asked and our insurance rates didn't increase.

My parents had Travelers Auto Insurance so I got them too. The process was super simple. I sent an email, asked for a quote, they sent me a quote and I completed everything online so it didn't cost me time having to take off work. I like that my rates last year seemed pretty low or decent which was nice with me being young and recently off my parents' policy. However, it really bothers me that my insurance policy went up $13 this year and I have had no accidents and no claims in my vehicle is now a year older. I figure my rates go up because now I'm paying for all of the people who put in claims from Houston and Florida and California because of all the natural disasters and all of their claims I'm suffering now which is just not fair.

Purchasing from Travelers Auto Insurance was very easy. I called in to get a free quote and had insurance within 10 minutes. They have top notch customer service. Any time I have called in with a question or an issue, they helped with no problem. I also have a son, and they helped with getting him insurance. The only dislike is that I called one day to check on roadside assistance and they do not offer that. Other than that, if I needed anything, they would be more than willing to help.

I never had any issues with Travelers Auto Insurance from the day I first called them to now. I like that the customer service is well and prompt with any and all issues I may have. Many times I have called for question and had them answered immediately. Everything has been taken care of in a professional manner anytime I have called. The overall price isn't too bad but I would prefer it to be a little bit lower for being a customer as long as I have.

Overall, the entire policy purchasing process at Travelers was relatively stress-free. I like that they have knowledgeable representatives and an informative website. No questions was remain unanswered.

I like the coverage Travelers Auto Insurance provides. They are reliable and reasonably priced. I also like the extras that are included at no additional cost. Also, I really enjoy the mobile app and the ease of access that my company provides. Travelers does an excellent job in customer service as well as their representatives are friendly and helpful. However, I dislike that I don't always get a quick response back in regards to claims. I also don't like that sometimes when I make payments it doesn't always post automatically. I have to always call to see if my auto payment was accepted.

The policy I have is Travelers and they provide a very thorough policy that not only covers me but my passengers. Luckily, my insurance man works in my office so we have a personal relationship. They provide the best customer service. However, I am not a huge fan of the prices as it is expensive. I wish that someone else not under my policy is covered under my insurance if they are driving my car.