Travelers Auto Insurance

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

My Credit Score with Transunion is 765. After an online quote the site gave me an amount that is $200 more a year than who I have now, Geico. The reasoning for the amount was they did not place me in their best category based on my credit check. I am using my credit at 20%, no late payments. What is this?

1/30/2020 I hit a deer with my new truck. Travelers adjuster listed damages at $6200. He listed all of the labor under paint work. Body shop listed damages at $7200 as ASE mechanics labor is much higher. The total hours match, and they go by the same book, but Travelers says they will not pay the higher mechanics rate for the mechanics work and that I'll have to. They (Travelers) know there is a difference between painting and mechanics but they want to stick by their adjuster who either intentionally or unintentionally slipped in the wrong labor rate. Travelers knows it's wrong, but refuses to do anything about it. STAY AWAY from Travelers.

I was rear ended in November. My car, which is 14 months old, has been in the shop for almost 3 months now. The initial estimate from the body shop went to their insured’s vehicle because both cars were the same make and model, which slowed the initial process down by three weeks! They insist on using aftermarket parts rather than original manufacture parts even though it will not be covered by my vehicle’s warranty. They are refusing to pay for undamaged parts that needed to be removed and reinstalled in order to complete the repair.

My son was in a wreck in my car on 12/17/19. We found out the person that hit him did not have insurance. My car was towed over an hour away to a salvage yard. Nobody knows why. First, we did not know our policy didn't cover a rental. We had always had Alfa and Allstate Insurance that included rentals. On Jan. 3rd, we got a call saying an adjuster looked at it, and said it wasn't totalled but needs 14K in repairs. They were going to tow it back to where I live and let the dealership look at to see if it had frame damage.

We traded in our leased vehicles for 2 new leases. The new leases have more safety features, so our auto premiums were lower for the 2 new vehicles. But our overall policy did not decrease as much as anticipated. Upon closer examination, the other vehicles on our policy were illegally increased mid-policy. There were no changes in how those vehicles are used or housed, so there’s no legal basis to increase the premiums on the other vehicles mid-policy. When I called to complain, Travelers told me to file a formal complaint against them.