Travelers Auto Insurance

We moved to PA a little more than a year ago and had to find our new auto coverage. We stopped in at a local agency and the representative found us the most extensive coverage for far less than we paid in NY.

Have been insured with Travelers for 5 years. They have taken very good care of us. Both my wife and I have had accidents. They did an excellent job on handling our claims. That is why you buy Insurance. Plus in this uncertain times I know they are an A+ company.

The only times I really had to use my Travelers insurance was to continuously have my poor car towed after being broken down. They have such a quick and amazing process. You call, go through the automated service, then they text you a link so you can check the progress of the tow truck coming to your location. My previous insurance company definitely didn't offer that!

Just switched to them from USAA. Although USAA was great they were a little pricey and we needed to save money. Went through a broker who found this great rate. Haven't needed to file any claims yet. They give options for payment.

Consistently the best rates I've been given out of all others. And never any problems with customer service, which is not something I can say about Progressive (worst customer service experience and they tried to add coverage I did not need nor want!). Been with Travelers now for three years. Very happy.

I think that my issues are likely more related to my insurance broker than with Travelers directly. Travelers has always come through and paid when we have had incidents. We have all of our insurance bundled with Travelers.

I was in A car accident involving A red light runner who hit me A week ago. My car is still not in A shop and not drivable as I have no headlight on one side and turn signals do not work (additionally the driver assist sensors were damaged and do not work). And today I received A notice of cancellation in the mail. My vehicle is not repaired nor have I received A check to cover damages.

On 6/1/20 their member struck me from behind and instead of paying me they (KERRY) absolutely positively suggested I go rack up more BILLS because apparently the claim was too low. Glad I'm not a member. I've NEVER heard of that.

Called for roadside assistance for flat tire at 11 am. The towing company was suppose to text or call with an ETA, waited almost and hour nothing. It was in the 80's in the sun in a parking lot. I called the only number I have for travelers. I had to start all over jump thru hoops to get to roadside again was told tow driver would be there in 20 minutes 45 minutes I called again. Oh goody the truck broke. I'm at Over 2 hours now in Walmart parking lot in Columbia MO. Now they will try another company another hour and someone MIGHT show up. I bought the insurance and yet my name isn't on the policy. Never an apology never any sense of urgency just wait for hours that's the best Travelers can do. I bought the policy and I am getting a new company. One that's not run by neanderthals and my name will be on the policy. I would suggest calling any roadside assistance especially Travelers every 10 minutes. Shameful.

Worst insurance company I ever had to deal with. Make a long story short, they were the insurance company of a company I filed a claim against. The company refunded my money and asked me to get estimates. I got 5! for the damages caused by their product. The claims rep. refused to pay the claim, even though the company admitted liability. I asked to speak to the claims rep's boss. He never even extended the courtesy of investigating and calling me back. Terrible customer service!