Travelers Auto Insurance Reviews

My husband is furious after the 5th hour goes by, then decides to call a buddy with a small trailer. After 6 hours, the tow company hasn’t arrived, but Travelers sends another text saying the tow company is telling them that they arrived, but I wasn’t there! But I was still at the address and my husbands buddy was trying to squeeze my car onto his little trailer! Travelers sends another text stating they are canceling the service since I wasn’t at the address! Wow! I originally called for service around 4pm and it was 9:30pm when they sent the last text! What a worthless company!

In my 70’s I have never been spoken to by a customer service representative in that manner. If he didn’t want to hear the reasons I was switching companies after being with Travelers for many years, he should not have asked, but this motivated me to shop around for a different company, and it all worked out in a lower cost and friendly customer service with a competitor. After being spoken down to by a Travelers Insurance customer service representative, I knew I made the correct decision.

The initial message I left them took 6 days for the girl (Rachael M.) to get back to me. When asked why so long, she just said “I was busy”. She tried to brush it off with Geico and just close out the claim as fast as she could to get it off her plate. I found out later that she was set to go on vacation, and couldn’t leave an open case. Then they told me I didn’t have towing/rental/gap on policy. Days and weeks of fighting that, they wrong. They still would pay me what I paid for the car less than 24 hours before the wreck. Stating that the car depreciated. (70% depreciation for 2.5 miles of usage!) Finally got them to up their value, but they still refused to pay me my $500 deductible. They absolutely would not waive it, or even agree to pay me once they got it from Geico. To this day, I am still out over $500 for a car that I had for less than 15 minutes, and drove for 2.5 miles.

This was a very odd and unique case, but they refused to make any considerations for me. I worked with over 8 people throughout all this, and not a damn one of them asked if I was hurt or ok (I’m not), or to actually say that indeed I should not have to pay a dime due to the OWI conviction, etc. The more I pushed back, the nastier they got. One guy (Noah **) literally sent me emails with my name signed to them, that I NEVER WROTE, and was trying to make me send it back as a release of claims. He also lied to me and said that they could not pay me the claim amount until I signed a power of attorney giving them ownership of the totaled car. I said due to all the lies and problems they have already caused me, I was not going to sign the poa until I had gotten the check. Noah in writing said that it was “the law” that I had to sign it first.

When I said that my attorney said there wasn’t a law line that, his boss (Ethan **) said, "Ok, well it’s not actually a law in your state, So I guess we can pay you first." Even then they made it as difficult as possible for me to get the money. They said they could use Paypal (I thought it odd) to get the money faster. I asked 4 times for them to give me their PayPal account and I would request the amount from them. I did not want them to send it to a wrong account and then say, "Too bad, we sent it." Finally they agreed to send $1.00 which I would confirm, and then they would send the balance. Again, this took days. I of course asked for a refund of the policy payment as I had to pay for a full month, and they finally sent me a refund of ~$70 out of ~$157 that I paid. I only was to be charged for 2 days.

They said there wasn’t cancellation fees as well as all other reasons to justify them with refunding me less than 50% of what I should have been refunded. They also absolutely refused to waive or return the $500 deductible. Which they should have waived at the start. So, after over 21/2 months. I still am out over $550 for something that was not my fault at all. All because of greed. I told them that they would be getting ALL THIS BACK WHEN THEN WENT AFTER Geico, but they didn’t care. They were just pissed at this point. I’ll just add it to my medical claim that my attorney is handling, which is going to be much more, as I am permanently maimed due to the accident.

All of this could and SHOULD have been avoided, I know Travelers spent so much more on all the employees' salaries that worked on this for all this time. Travelers, you need to stop having your employees do sketchy things and try to excuse that behavior by using “loopholes”! Every damn one of them thought they were actually doing the “right thing”! I’m sure they were all rewarded for saving you money. As we all know, insurance companies are a FOR PROFIT business. It is their business model to pay out as little as possible on claims so they make more money. Don’t ever let them tell you different! Shame shame shame.

Yet, despite all of this, your team came back again, insisting on the same “declaration page,” forcing me into a frustrating cycle of repeating the same explanation. At that point, it felt like I was speaking to robots, presenting clear evidence that was repeatedly ignored simply because it did not match a narrow formatting expectation. Because of these unreasonable demands and wasted time, I was left with no choice but to pay the additional charge or cancel the policy altogether. This is not just poor customer service—it is negligence, and it has caused unnecessary stress and frustration.

I paid out of pocket for care based on Travelers’ written and verbal guidance, but they later claimed they would only consider treatment from the date of the accident—something they never told me until after the fact. Despite submitting a full set of formal medical records and billing from a licensed chiropractor (with diagnosis codes, CPT codes, and a clear link to the accident), Travelers has refused to revise their initial $500 offer.

They’ve relied on irrelevant factors like “low property damage” and a delay in seeking care, even though soft-tissue injuries like whiplash often present with delayed symptoms. Their justifications have been inconsistent, and they’ve refused to acknowledge or act on the complete documentation I submitted. Due to their handling of the claim and shifting explanations, I have filed a formal complaint with the Georgia Office of the Commissioner of Insurance. I expected honesty and professionalism from a company of this size, but my experience has left me frustrated, delayed in treatment, and financially burdened.

TRAVELERS waited until May 29th and contacted me to say my car is a total loss🤣. Folks are really desperate for someone's downfall and if they can do it to make you but a newer car that they think will last, they will. Anyways, Mercedes has fixed the noise start issue Caliber contribute to and Travelers paid them for but placing it against my claim so my threshold of fixing the actual claim items may place it pass their threshold for a total loss to remain.

Anyways I will be writing the BBB about Travelers just like I have about Caliber. First I will wait to see how Erica ** and Chris ** handle my claim. They don't communicate and pissed because I have taken the car to Benz to fix and now still want my other estimate. They are aware that David ** with Caliber has been removed from the location I took my vehicle due to similar issues as the office manager explained to me and my fiance. High estimates, false estimates with parts that aren't even a factor to the claim or incident.

I will continue to do reviews until I'm my car is fixed as it should be and my money that I've spent out of pocket is reimbursed. I don't pay Travelers every month $254 to play with my vehicle and this Preferred Company game of lies. I will keep pressing forward until these folks do what THEY SHOULD AS COMPANIES. Stop trying to take away valuable cars for your own gain, knowing the estimator has lies in the estimates as if you see the car physically like I do. See the difference in Calibers issues versus Dealership of Mercedes and they are qualified and estimate of the actual parts are cheaper to fix what Caliber claims they could fix, even though this isn't even the reason of my ACTUAL CLAIM.

Travelers want my car to be a total loss due to it's a 2013 Benz, but they not the ones who maintenance the car periodically or had the good credit score to purchase it off the dealership lot, or the one to even have driven the car or seen the car physically. Don't trust the Insurance Companies or the their Preferred Companies! My claim was about a pothole damaging my front right rim and my bumper.... This has become something else after in Caliber's possession, a non start vehicle and all these items they claim on their estimate for over $4300. This isn't even the amount for the claim I started lol, they are a scam full of jokes together and both need to pay up for what I'm losing out my pocket plus I've been paying for the rental and still had days left while Travelers knew my car would not start after being in Caliber's possession.

Do better companies and CUSTOMERS WON'T DO NEGATIVE REVIEWS ABOUT YOUR DIRTY WORK AND SERVICES YOU PRETEND TO CARE SO MUCH. Caliber locked down my vehicle by an employee excessively steering the wheel back and forth left to right on the ground, as if he was checking suspension components, turned off the car and proceeded to take off the Bumper and claim it was the Bumper impact that made the car not start. The dealership has no indication that the bumper was the fault of the car but it was the STEERING COLUMN LOCK THAT THEY MESSED UP AND HAD TO BE REPLACED!

Rental will cost me for the next 7 days $147 more out of pocket. $527 for the initial key to get for the car which I only used the Push start key for the 5 years I've had the car but the ignition key is now the only key sold and made for my vehicle plus all the headaches and TRAVELERS Erica ** & her assist Chris ** stating when asked to speak with Erica's her higher management, that she had no one above her 5 days prior to the rental going back. So again she as a manager of Travelers Lied, her boss name is Steve. They paid Calibers for the crap they did and I still haven't pocketed my reimbursement for the tow because they sent the check out of town without even asking if I wanted it Zelle. And even though I cancelled the check 6 days ago, I still haven't got the $325 Zelle yet. So they Mad and being Very Unprofessional.

I want my other estimate since David ** was moved and no repairs was done, the Estimate doesn't even matter per the Regional Manager Christopher B. Now my car has started at Mercedes, I will be getting it back and taking it for the Actual Estimate to a repair shop who isn't ALL ABOUT TOTAL LOSSES FOR THE INSURANCE COMPANY. The Fact is, Caliber kept my Car from working to get another estimate while Travelers plan was to total it out by a Fake estimate done by a Guy who was removed from the office after this last incident and behind similar incidents per his Office Manager Chris S. Travelers is being SILENT and I'm contacting them while they just sit back and do what? What for the new estimate so they can pay up and not what they paid for Calibers issue RAISING MY CLAIM AMOUNT, and it has NOTHING TO DO WITH MY CLAIM I TOOK IT FOR.

Travelers has really disappointed me in the Staff they have over my Claim, all they said when ask to speak to someone higher was Erica or Chris ** which they was each aware they are doing nothing to resolve the false estimate or Caliber mishandling. Diagnostic of u start vehicle and things I never authorized Caliber to Do is a Liability on them and Never even knew the Car wouldn't start because I drove it to them perfectly fine as they drove it for 2 days after. Travelers y'all need to do better and I want my repairs done that I ask about, I do care about all the NEGATIVE PICTURES YOU ASKED CALIBER TO SEND! If that was the case I would've been took my car to the perfect people and that wasn't YOUR PREFERRED COMPANY.

After about 3 months I received a notice from the State of FL that I needed to increase my coverage on this car in storage or turn in my license plates... or they would suspend my drivers license. I did increase to full coverage at a notable increase. After the 5th month I cancelled the policy and received only a partial refund for what I had paid in and not in concert with getting a 1 month refund for the 6 months of premiums I paid. Not even the customer service rep I spoke with could explain the discrepancy.

Bottom line... Was this a training problem for an unformed policy writer or a catch 22 to get a higher premium and a way of doing business by Travelers? Whatever the reason this 'customer unfriendly' experience is one to be avoided. This was the first time in 10 years this issue surfaced when changing insurance companies knowing it was never an issue with other auto insurances I have had policies with since becoming a Florida resident. Being AWARE can be a powerful insight.

Then a couple weeks later I get another letter saying that they can't enroll me in the recurring payment because my policy isn't renewing. I go through this four times. I get a text from one of their representatives in everything is all set. A week later I get another letter saying that they're going to draft my payment out of the same account that I have now told them to stop using four times and to use the card on file that I have given them. I'm not sure who works there or what's going on but there's not a brain cell between them. Stay far away from this ridiculous company.

I am out 180$. It is a loophole they use to screw the person coming off the policy. Same if there is an accident, violations... They report the vehicles as one... THE POLICY to Lexus Nexus. I had 2 quotes from other ins companies and my premiums were almost doubled because Lexus Nexus showed me reported with the accident... I am currently disputing with Lexis Nexis which they said takes up to 30 days. I finally got the right department at Travelers to dispute. They all say the drivers/vehicles are reported together as a policy to Lexus Nexus. And who runs insurance quotes with other company's should see driving records.

I called travelers policy services to get a loss run report. They did have me listed as having the accident. The rep said it was a mistake in the automatic inputting system or something like that. I don't know. It has been a headache with getting new insurance and learning how multiple drivers' policies work with travelers. I do not know if all companies work this way. The loophole is that the POLICY is all people and vehicles as one. Each individual coverage is one. Just realize this is what happens. I did not realize what could happen and how things are reported.

It took nearly 30 minuets to get someone live because everything is automated and digital...HOW DOES THIS HELP IN EMERGENCY. I was fearful to hang up and try something that could be quicker. Fortunately I had two other people come by and offer help using their tow service and called in to see if someone would come. When I did get a live person they told me that my policy was cancelled. I begged them to dispatch someone and that I had a card verifying that I was insured. I was told they could do this but I would need to pay the service and then could be reimburse.

Anxious to get someone on route I said that was fine. However, she was demanding payment to dispatch. At that time I was agitated and down right angered, knowing full well I was indeed insured I actually had to state that Travelers would not be very happy if they denied service to an insured client that was stranded with their dog in the vehicle in the hot Arizona sun. Within a few minuets they found my current right standing account and dispatched immediately. It have been more than 30 minuets by this time. I now had a 50 minuet dispatch call. I begged to get it moved up if possible.

In the process the police also were called, but the quickest responder without questions was a lock smith who arrived in 15 minuets and had my dog out in less than 5 minuets. When I knew the lock smith was arriving I tried to call and cancel Travelers. I was again digitally put on hold and then told to call my agent directly. I never received any notifications that a driver was on the way. After I had my dog out of the car, Triple A showed up and then finally Travelers.

In conclusion: I did not get fast service. I actually got the runaround and it was at least an hour and a half before I had Travelers arrived. It is shocking to me that someone< especially the elderly is made to text digital information and go through multiple menus trying to get assistance. When you are stranded it is challenging enough to think clearly. Often the digital system is either not working correctly or is less familiar to someone they may panic in the process of trying to get help. For future road service I am very skeptical that I would receive the needed help from Travelers.

I was then informed that the claim was over $1700, and the truck had been in the shop for two whole weeks! I was not provided with an itemized bill of the charges from the insurance, and the body shop refused to help me. I was advised to contact a lawyer to obtain the necessary information for an itemized bill. The representative, Pedro **, offered the worst customer service I have ever experienced with car insurance. He did not respond to my inquiries for many days and seemed not to care. I do not recommend this insurance at all. I canceled my policy and am returning to Progressive. I do not care if travelers was cheaper. It is not worth it!

Just one example of the atrocious demeanor of Leanna: I had just seen a doctor as a result of the rear end accident. Leanna called and yelled at me, accusing me of “insurance fraud” in attempting to obtain care that was unnecessary and told me that PRIOR to ANY doctor visit, or for ANYTHING related to the MVA, that I must submit and be approved to see any care provider. She also informed me that she is the sole authority in my obtaining care for the accident.

NOTE: I was the victim of a simple rear end accident. I was not seriously hurt but was minimally hurt. I was not looking to sue. I was honest about these things with Leanna. I only wanted some basic care. I was NOT the person responsible, in fact the person at fault was cited as being 100% at fault. So Travelers was not responsible for any bills. But Leanna had to the nucleus of dictatorship. She is a loud-speaking, harsh, controlling person; one that should not be dealing with those who have been involved in accidents. We have enough stress and pain to deal with. We don’t need someone like her to make things absolutely unbearable. Every call with her was this way, so I stopped responding to her assaults and dealt with the “at fault” insurance.

Whatever else, they used to screw you over was on display even when there are no issues for a reasonable price. The agent told me that I had a claim three years ago. I had to have the car towed to the shop to get it fixed because I couldn't drive it from my house from an earlier repair. No lapse in insurance (checked). No moving violations (checked). No claims filed (checked). I guess you must be the only who reaps the benefits of these companies. You are naughty if you file.

I have been with another company for over 25 years, and only looking around. I'll move on, and stay put, but check your policy because that is going up fast, extremely high. Plus, they will look for any reason to drop you, and or increase your premium. Your experience maybe different, but this is mine! Thank you for reading.

Updated on 02/09/2023: Wrote a negative review and they will not comment. My car has been in shop for 5 weeks, waiting for parts. No other options than just to wait. This is not right. There needs to be a better option.

Original Review: My vehicle has been in a collision shop since 1/5/2023. There are 4 Honda parts on national backorder and no ETA has been provided. If my car can not be fixed because the parts are not available, then there needs to be a buy-out option. I didn't have rental coverage on my policy due to an oversight when we sold our extra car 2 yrs ago. My rental coverage would of expired by now anyways. My claim was filed on 12/23/2022 and it took 2 weeks for an adjuster to look at my car to start the process. Thank you, Bill.

After having a poor customer service experience I reached out to Velma Supervisor named Kerri ** and she said emailed me saying she was in a meeting and wrote a entire email about the situation she knew nothing about. Instead of putting her Customer Service and Supervisory skills to work she just avoided me all together. Her meeting was 4 days ago and she still have not reached out to me via telephone as I requested. I finally was able to reach Ms. Velma Friday 6/25/2021 and advised her that I spoke to My Lawyer J Sanders and Associates and was informed that when I am not responsible for the wreck, then I would go through the other party responsible for any damages to my car and etc. I also requested that the Claim be canceled effective immediately.

Today is Monday 6/28/2021 I checked my online Travelers insurance and the Claim is still showing open and active. I called and was advised by Shameka that Ms. Velma is the only person able to cancel my claim. I called Ms. Velma and she does not pick up the phone. It’s weird that only 1 person in the entire Company can only cancel my claim. Travelers is by far the worst Insurance Company I have ever had a negative experience with. I would never recommend this Company to anyone.