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Travelers Auto Insurance
Overall Satisfaction Rating
3.48/5
  • 5 stars
    55
  • 4 stars
    35
  • 3 stars
    22
  • 2 stars
    10
  • 1 stars
    35
Based on 157 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Travelers Auto Insurance

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Travelers Insurance sells protection for your car, boat, property and more. Travelers is not a verified InsuraMatch carrier yet. You can call InsuraMatch for free auto insurance quotes from several different providers. *ConsumerAffairs insurance program, powered by InsuraMatch.

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294 Travelers Auto Insurance Consumer Reviews and Complaints

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 17, 2018

I am a Travelers customer. I have auto and homeowners insurance through them. I was in an accident May 24, 2018. It was not my fault. I got rear ended by a girl that just got her driver's license and was texting and driving. I contacted my insurance company the same day and told them what happened. Sent in the police report. They stated that they have not heard from the other driver's insurance and would contact me when they did. I was also informed that until they heard from the other insurance company if I wanted my car fixed I would have to pay the deductible myself. So I waited almost a month to get my car fixed when they were able to get a hold of the other insurance company. The other insurance company MetLife took responsibility and sent me a $500 deductible check. I was then told to let Travelers know where I was sending the car for repairs. I did so and it went from there.

Got my car fixed. Had a really bad experience with the rental company. And then I received my renewal policy two weeks ago. My insurance went up almost $500. I called Travelers and spoke to a lady that told me I had to pay for the increase because Travelers has not gotten their Money back from the other insurance company. She said that they had to make sure they got some of their money back one way or another. I told her that I pay for insurance for this specific reason. She then told me that I had to contact someone else for that matter. After calling and leaving messages for 7 different people I still have not received a call back from 4 of them and still don’t have a resolution. After all said and done I spoken seven people and no one could give me an answer.

Then on October 13th 2018 I received a check from Travelers for $500 stating that the deductible was paid in full. I called on Monday, October 15, 2018 and requested to hear back from my claims representative which was Ross, have not heard back from him since. I called and left a message for his manager and still have not Gotten a return phone call. I called her again this morning 10/17/ 2018 and called her from my cell phone she did not answer. Then I called her from my work phone and she answered right away. I asked her about the check. She states that they accidentally sent me $500 check by mistake and they have put a stop payment on it.

She then goes and tells me that she received a check from the other insurance company but are waiting for $300 and some odd dollars more. So then I asked her if they were going to take the increase off of my insurance and she said that I had to be contacted by somebody else. Have not heard back from them. This company is only worried about their money and not about their customers, they don’t return phone calls and they have poor customer service. I will be finding another insurance company as well as another homeowners insurance company. When you get in an accident your insurance company is supposed to be there for you not for themselves. Worst insurance company out there.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

We tried to cancel this auto policy to switch to a better company. So when we switched we thought it was a done deal. Well, apparently it wasn't for them. We have since received bills and now collection calls regarding the policy that we canceled. I am so fed up with these clowns. Now, I have to hear collection calls and receive a bad rating on my credit rating. Don't even think that Travelers Insurance is the policy to switch to. Believe me. Keep the one that you currently have. If I could give them a minus 5 rating that's what they deserve.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 16, 2018

I was shocked then humored by this letter I received from Travelers just a mere 2 weeks after purchasing auto and home insurance through them. My shingled roof is 10 years old in great condition. Had a guy 3 months ago blow off any small branches... Gutters have caps so no need to have them cleaned. He used his phone to video my roof to show me how it looked. Just received this letter from Travelers which identified the following condition: Roof has heavy moss growth and needs to be removed. And they want me to provide pictures and work receipts. I am livid and of course will not renew and hope I have no claims or dealings with this insurance company in the coming year.

HOW DO THEY KNOW I HAVE MOSS ON MY ROOF??? When were they on my property without my knowledge or approval???? They seem to look for a future issue to say it was preexisting and maybe refuse claims. I think this company needs a class action against it doing things like this. Not once in my life have I ever seen someone cleaning a shingle roof. This is insane. I have the most expensive furnace that has the heat go out the side of my basement, not even the chimney. BE wary of this company. Wish I had seen all the one star reviews before I switched.

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Rated with 1 star
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Verified Reviewer
Original review: Oct. 12, 2018

This company doesn't care about the customer. They are horrible to deal with, I regret signing up. They're mistake screwed me. They are charging me twice in one month because they decided to take payment much later... So I'm paying much more, and they didn't care.

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Rated with 1 star
Verified Reviewer
Original review: Oct. 8, 2018

I was scammed by the company "Travelers Insurance". They offered me a good rate for homeowner and auto insurance pack for the first 6 months. The auto insurance then went up in the next renewal by more than the double! After three calls trying to know what caused the huge increase to my premium, I got the most ridiculous answer, that for some unknown reason, their system did not detect the two accidents I had during the past 2 years!! Then, surprisingly enough, the system was fixed and reflected the accidents! I was very clear declaring these accidents while providing my information to the company, in addition to the report they ran.

I bought a second car based on the premium they gave me and modified the policy 2 times during the first 6 months without any significant increase. They denied to keep the same premium we are currently paying for the next renewal, especially that we (my wife and I) did not get any tickets or had any accidents for the last year and half. And my understanding is that the premium usually goes down as the accidents get old. Now, I have to shop for a new homeowner policy and auto insurance policy and lose the new auto purchase discount because of them!!

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Rated with 1 star
Verified Reviewer
Original review: Sept. 28, 2018

I was paying monthly. After a 25% increase for no reason...I cancelled. I told them I'm paid to the 2nd, do not debit my account for another month. They proceed to tell me I owe them that exact same amount for back charges...nothing but a scam. I will file a complaint with the state attorney general for fraud and try to recoup my money.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 19, 2018

What is the point of home insurance if they won't cover water damage in my home? My air conditioner malfunctioned, leaked everywhere, and caused major mold damage. The previous owners clearly let it go on for a while. It was so molded that a wooden beam HOLDING UP MY HOUSE was completely saturated and rotted. As a result, we had to tear out an entire bathroom and replace EVERYTHING. Travelers told us "we don't have a claim" because it wasn't a leak? Awesome, thank you for all of your help. Between this scam, and a home warranty, we have gotten 0 help from anyone.

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Rated with 1 star
Verified Reviewer
Original review: Sept. 11, 2018

I pay a lot for comprehensive auto insurance through Travelers. I was in the store when a thief broke into my vehicle. Busted both front and rear windows (front glass didn't shatter so he shattered the rear). Naturally I contacted Travelers to get the damage fixed. Long story short, when the adjuster arrived I asked if it was even worth filing since I have a $1000 deductible. I told him I had received quotes of $1000-$1200 to repair the window glass and so this might just be a waste of his time. Adjuster assured me, "let me see what I can do first". Adjuster comes back 40 min later and says he calculated $2200 in damages... he added every little plastic piece that GM is proud of to come to that total. Surprised but happy because at least it would cover the repair.

Fast forward a couple months later - I notice an increase in my rates of $400 (for 6 months). Call to find out that indeed my rates will increase $800/yr FOR THE NEXT 5 YEARS! So, effectively they stand to profit $4000 over the next 5 years from my misfortune! WHY THE HELL DO I PAY FOR INSURANCE IN THE FIRST PLACE?! Needless to say, I will not be renewing with Travelers and will never use them again. It's sickening to me that over the years I've paid them close to $10,000 (with no incidents), and they have the gall to profit from my misfortune. PATHETIC!

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Sept. 10, 2018

I was in an accident when a woman backed into me and hit me and the lady was insured by Travelers Insurance and it has been nothing but hell ever since. I was pregnant and ended up miscarrying. I had my beta labs done two days prior to the accident and spoke with my doctor’s nurse told me that I am doing perfect. I had absolutely no issues with my pregnancy and I have been fighting with this insurance to get compensated for my loss and my stress and they are absolutely awful to deal with. Do not ever be insured by this company. I cannot even imagine having them as my insurance. They do not care at all about the person. All they care about is getting you out of their hair.

The rep that my husband talked to is from Overland Park Kansas. He even laughed at my husband. Long story short my husband had put in a complaint with Consumer Affairs and all they did was put the complaint back to the rep's boss and it did absolutely nothing!!!! So thank you travelers and everyone involved with this for making this experience even more worse than it already was. I hope you’re proud of yourselves as long as you make your money who cares. Right? If I can give this place -10 stars I would. They don’t even deserve one star. It sucks because this review will do absolutely nothing to change anything.

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7 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: Aug. 18, 2018

A lady backed into my car and damaged it. Her car had virtually no damage. I specifically went through her insurance since the fault was solely hers, I refused to have my insurance cost raised due to the fault of another. Travelers was a nightmare - horrible agents who refused to pay the full amount despite it clearly being the fault of their customer, refused to send a person out to look at the damages, prolonged the situation. After only agreeing to pay half, I appealed the claim again, and got denied again.

The cost wasn't much, however it was a blatant insult to only pay half when it was crystal clear the other party was at fault. If I had gone through my insurance State Farm, they would have taken care of everything with no hassle, but at the cost of raising the cost of my insurance policy. I'm so frustrated by this horrible experience, NEVER purchase Travelers. While I understand insurance companies are designed to NOT pay, the cost of NOT covering even minor claims for their customers displays scamming at its finest.

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9 people found this review helpful
Rated with 1 star
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Verified Reviewer
Original review: Aug. 10, 2018

I was a passenger in a car accident - driver (with Travelers insurance) was at fault. I was injured. The claims rep led to believe that Travelers would be taking care of paying back what my personal medical insurance paid. I was paid a settlement for my personal healthcare bills and some extra for time off work/compensation. Basically I found out 4 months later that Travelers lied to me. They never took care of the insurance subrogation and now I have to pay $1000 to my insurance (which is a lot on my salary; I already spent the rest of the settlement on my car repairs {my car wasn’t involved in the accident}).

My insurance agent made them send us a copy of the documentation showing that subrogation was included in the settlement. I was never sent this documentation and the rep never told me I needed to take care of my insurance. He made me think that they were taking care of that. He no longer works there so I couldn’t speak to him, but his manager wasn’t bothered at all that I’d been lied to. Didn’t even care. If you have a claim with them, demand to see everything in writing before you take any money! They will lie to you!

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7 people found this review helpful
Rated with 4 stars
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Verified Reviewer
Original review: June 28, 2018

I am insured with Travelers for the past 4 years and I am very happy with their claims process. We had two incidents, of them one in 2016 where I hit an animal necessitating repairs to the front of the vehicle. The claims process was seamless, the adjustor from Travelers was reasonable and wanted to make sure that the hit was indeed an animal hit and not any "concrete or steel animal". I liked his overall humor, he let us choose our collision center and we chose to be paid for OEM parts only, and he acceded. We took the car to the Mercedes-Benz Collision Center and all costs were completely covered between the collision center and Travelers. No questions were asked and our insurance rates didn't increase.

Recently, we bought another used car (4 year old Sedan), and called Travelers for insurance. We were dismayed to find that our insurance rate for that car would be $100 every month which is almost double of the other cars we have insured through them. So we are not happy and started looking for alternatives, and found several options for $50-60 cheaper per month. I have liked Travelers, so I am debating whether I will leave them, but it seems that this time, I will have to leave as their quote is too high (higher than almost all other quotes I received) except for Metlife.

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13 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 21, 2018

My parents had Travelers Auto Insurance so I got them too. The process was super simple. I sent an email, asked for a quote, they sent me a quote and I completed everything online so it didn't cost me time having to take off work. I like that my rates last year seemed pretty low or decent which was nice with me being young and recently off my parents' policy. However, it really bothers me that my insurance policy went up $13 this year and I have had no accidents and no claims in my vehicle is now a year older. I figure my rates go up because now I'm paying for all of the people who put in claims from Houston and Florida and California because of all the natural disasters and all of their claims I'm suffering now which is just not fair.

10 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 21, 2018

Purchasing from Travelers Auto Insurance was very easy. I called in to get a free quote and had insurance within 10 minutes. They have top notch customer service. Any time I have called in with a question or an issue, they helped with no problem. I also have a son, and they helped with getting him insurance. The only dislike is that I called one day to check on roadside assistance and they do not offer that. Other than that, if I needed anything, they would be more than willing to help.

5 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 20, 2018

I never had any issues with Travelers Auto Insurance from the day I first called them to now. I like that the customer service is well and prompt with any and all issues I may have. Many times I have called for question and had them answered immediately. Everything has been taken care of in a professional manner anytime I have called. The overall price isn't too bad but I would prefer it to be a little bit lower for being a customer as long as I have.

3 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 19, 2018

Overall, the entire policy purchasing process at Travelers was relatively stress-free. I like that they have knowledgeable representatives and an informative website. No questions was remain unanswered.

3 people found this review helpful
Rated with 3 stars
Verified Reviewer
Original review: June 19, 2018

I like the coverage Travelers Auto Insurance provides. They are reliable and reasonably priced. I also like the extras that are included at no additional cost. Also, I really enjoy the mobile app and the ease of access that my company provides. Travelers does an excellent job in customer service as well as their representatives are friendly and helpful. However, I dislike that I don't always get a quick response back in regards to claims. I also don't like that sometimes when I make payments it doesn't always post automatically. I have to always call to see if my auto payment was accepted.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 18, 2018

The policy I have is Travelers and they provide a very thorough policy that not only covers me but my passengers. Luckily, my insurance man works in my office so we have a personal relationship. They provide the best customer service. However, I am not a huge fan of the prices as it is expensive. I wish that someone else not under my policy is covered under my insurance if they are driving my car.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 17, 2018

We were switching from another company because the rate kept increasing. The Travelers agent we talked to was thorough, knowledgeable and helpful in getting our policy switched over and at an affordable price. I am thoroughly impressed and satisfied with Travelers' customer service. It is very rare to have helpful representatives these days, but every time I call I am treated well, quickly and efficiently. Their customer service is outstanding. I am very appreciative of their effort and commitment to customers. Overall, I am very satisfied with the company. They have been excellent in all services and offerings.

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Rated with 4 stars
Verified Reviewer
Original review: June 17, 2018

Travelers Auto Insurance was offered through my work and the purchasing process went very well. They gave a small discount and also do payroll deductions so I do not need to worry about sending in a payment. But they recently sent me a letter stating there may be other drivers in my household and that if I did not fill out the questionnaire they may raise my rates. My daughter changed her last name which was one and the other was my brother sending his mail to my house while his was getting built. I do not feel it is any of their business who is at my house and I wonder how they got that information. But so far there have not been any issues with them and they have been helpful when needed. They are very friendly and personal. My daughter was in a small fender bender and they called several times to make sure everything was alright and taken care of for both my daughter and also the person that she rear ended.

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Rated with 5 stars
Verified Reviewer
Original review: June 16, 2018

I walked into a local agent's office and she sold me a Travelers policy. It was very simple to do. As far as my overall experience it was great. I liked the price, and they were right on top of any claims that I made. Very easy to work with, too. I was happy with the service and I had no complaints about the company, only the agent, she is why I changed companies. After my divorce she became very rude towards me and told me that I couldn't be insured by Travelers anymore and would have to change to a company that was 3 times the price.

6 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 16, 2018

It's easy to purchase a policy from Travelers Auto Insurance and the paperwork for obtaining a policy was simple. They work with my local insurance agency which is convenient and made the transition to Traveler's easy. Also, their pricing is very reasonable for my spouse and I. They offer discounts for multi-policy which is nice for homeowners and their coverage is good for the price. What I didn't like though is the pricing for my teenager. The quotes were through the roof for her so we ended up purchasing a separate policy for her with a different vendor. She is an honor student and attended a reputable driver's ed course which I though would help but it did not.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 15, 2018

Travelers Auto Insurance has friendly customer service. Customer service has always been very helpful when I have questions. Patient and understanding my confusion and concerns and explaining how bundling policies work, and how much of a discount I get. I love being able to use the automatic payments and that they gave me a discount with multiple accounts. I can also find all of my policy information online and even print my insurance cards from my account. But I've had a hard time reviewing my policy and agreeing to it when it's time for a renewal or when I updated something.

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Rated with 4 stars
Verified Reviewer
Original review: June 15, 2018

Travelers has really good coverage for all types of customer needs. It has been basically in cruise control since I've had it, and it's never let me down. All in all they treat their customers well. Their policy was really easy to obtain which was exceedingly nice. Additionally they have always been very fair with their prices. For instance my prices have gone down each year since being with Travelers and I haven't contacted them at all to do so. But my biggest grievance with Travelers insurance company is the difficulty they impose on their customers when trusting to switch addresses. There is no way that any process should be so hard.

2 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 14, 2018

I have no faith in any insurance companies. They are very much all about protecting their bottom line and no matter which one they are too big they raise rates constantly. All should be more regulated. I was stopped was hit my new car. Travelers handled it successfully but then raised my insurance. Travelers' typical and not for me.

3 people found this review helpful
Rated with 2 stars
Verified Reviewer
Original review: June 14, 2018

It was easy to purchase from Travelers Auto Insurance over the phone. It is also easy to file a claim and to get it started. They will go over every step with you. Had a rental car right away. Their insurance is cheap too. However, they didn't get the policy right and excluded certain things that I asked for. Travelers did not stick up for me in an accident I was involved in when it wasn't my fault. I got the run around when my top denture got broke and it never got repaired. They are slow with getting claims started yet they want to settle claims way too quick. They have horrible customer service.

8 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 13, 2018

I switched to Travelers Insurance last year and they gave me a better rate than my carrier at that time. After few months they increased my rate 30 percent and now again increased by almost 40 percent. It's horrible how they give a good rate to have the customer switch and then increase later on. Unethical tactics.

14 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 13, 2018

I've had the same insurance for years and years and the customer service has been pretty good. My broker helps me to access needs and decide if I need to up amounts. They have affordable coverage and I like the app they have in case there's an incident. I have my insurance card and can file a claim easily. But I dislike that their roadside assistance only covers the vehicle that is insured. Coincidentally, the ONLY time I've needed it was when I had to swap cars with my dad and they couldn't send anyone out.

2 people found this review helpful
Rated with 4 stars
Verified Reviewer
Original review: June 13, 2018

Travelers Auto Insurance's bundled with my home insurance so the cost is cut down and affordable. They also offer roadside assistance which is always helpful in case something comes up. I've been pretty satisfied with the insurance. I would definitely like to download the app if they have one in case of emergencies. Overall experience was very easy and pleasant. I shopped and purchased through my mortgage broker and she worked with me to find the right policy for mine and my car's needs.

2 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: June 12, 2018

Unfortunately, I have had to contact Travelers twice for auto claims and once for jewelry theft. Their professionalism is amazing. The first time I had to contact them, my 17 year old son had an accident and totaled our small car. The SUV in front of him had to suddenly hit her brakes and he did not stop in time. The other driver said she was fine, but the moment her husband showed up at the scene, he rushed her to a chiropractor. Her car, believe it or not, only suffered bumper damage. But the accident was enough for her to claim damages against us beyond the bumper repair. There were several Travelers' reps handling each step of the process. The person responsible for communicating with the other driver and settling the claim against us, kept us informed and remained calm the entire time. She understood my frustration and fear.

About nine months later, she had resolved the issue and settled the claim. Her constant reassurance that she had many years of experience in working these types of claims and reassurance that she was working hard for us really helped reduce my anxiety. I really appreciated her professionalism. The next claim was against my jewelry rider. I had placed my wedding ring in a small container to wash dishes. The next day, I had two appliance installers come by to install a new oven. My mother and I were in the kitchen the entire time. They were in and out within 15 minutes because they said they couldn't do the work due to warranty issues. I think in the few seconds I bent down to sign the work order that the job could not be done, is when one of the guys snatched my ring out of its place. I never even thought about my ring just sitting there.

After they left, I got ready to leave and it was then I realized my ring was missing. I searched for that ring all day. I couldn't believe that he could have stolen my ring while I was right in the kitchen! I called the owner of the company, filed a police report and called Travelers. I wasn't going to file a claim because I kept hoping for a miracle. But the Travelers rep suggested I do so. Even though I didn't get my ring back, Travelers paid me the value of the stolen ring within two weeks and I was able to replace it with a similar one. It was very painful to have someone steal my wedding ring, but Travelers' prompt payment to replace my ring, helped me deal with it and appreciate that there are others who still do right thing. Finally, last year someone hit my son in a parking lot. The other driver thought it was a small repair and didn't want me to report it.

He offered to pay for it. However, when I took the car for an estimate, I was told it would be about $2000. I had no choice but to report it because he was not going to pay the $2000 repair. As it turned out, he denied being at fault. Before I arrived at the scene, he had my son move the car and my son did not take photos right away. Teens are shaken up, no matter how small the accident. The other driver's insurance company denied the claim. I was forced to pay my deductible to have the car repaired. I was contacted by Travelers several times that they would try to recoup my money. I gave up hope. It's about 10 months later and I just received a check for my deductible. I was shocked and very pleased.

Travelers never gave up working for me. I know this is a long review, but I wanted to share how Travelers worked for me in these three different scenarios. Sure, the auto claims were not resolved in days, but the fact is, they never gave up working for me. They kept me informed. They remained calm when I was upset. They were professional. And by the way, my rates remained competitive. I have stayed with Travelers for many many years now, and hope to stay with them for a long time. Thank you Travelers.

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6 people found this review helpful
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Travelers Auto Insurance Company Information

Company Name:
Travelers
Website:
www.travelers.com
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