Travelers Auto Insurance

On 6/23/21 a 18 wheel Truck hit my car in the rear while on 75 north in Jonesboro, Ga. I called Travelers Auto Insurance whom I have coverage with. I got assigned a claim Manager Velma **. She provided very brief info, considering the fact that I have never been involved in a car accident. In this case I would have needed some guidance. Anyways whenever advised me to not use my insurance since I was not at fault. She explained that she is very busy and if I need to call her and she don’t pick up, select 0 and get her coworker to assist. Needless to say that every time you call no one from her Team pick up. So as a result you needed up leaving texts, voicemails and emails. The time I did get a rep, she was very informative and rude and. Pasha.

I was just informed that Travelers Auto Insurance charges "processing fees" no matter how you pay unless you "pay the policy in full" or "trick the system by paying the monthly fee twenty-two days early". These fees are based on "interest of the policy per year at 18% divided by 365". I shouldn't have to "trick the system" or pay thousands of dollars for a full policy payment in order to avoid predatory fees. This is fraud at it's finest. Don't do business with Travelers.

My claims adjuster carefully considered all possible causes for a small dent in my new car door and ruled "comprehensive" with lower deductible instead of "collision" cause, which he could have done. Further, he carefully walked me through the process, arranged for a rental car, and was constantly available by phone and email. I felt like I had a sympathetic partner during the claims process, which was new to me. I would strongly recommend Travelers based on this experience.

This is a warning to all not to buy this insurance. It's not worth. They left my husband stranded all night in the cold. He called at 9:30pm 12/26/2020. Dispatch called him back at 2:33pm 12/27/2020 to tell him they are on the way. The phone operator said they were going to be 90 minutes. I've never been so frustrated in my life.

My claim got declined and I was told that reason is not covered however I asked specifically to the sales agent at the time of signing up and was confirmed that yes it is indeed covered. Now as expected they are playing the typical dirty tactics and have declined my claim. I want to warn everyone to take caution when signing up with this type of company. They always find a reason to turn down your claims. THIS COMPANY IS NOT RECOMMENDED. THEY ARE HERE TO JUST TAKE MONEY AND KEEP DECLINING YOUR CLAIMS. Absolute disappointment.

It seems that the Travelers insurance seems to work for help people find the right auto insurance for people and people have helped with their insurance questions and they help them and some people do have their questions to be answered.

We moved to PA a little more than a year ago and had to find our new auto coverage. We stopped in at a local agency and the representative found us the most extensive coverage for far less than we paid in NY.

Have been insured with Travelers for 5 years. They have taken very good care of us. Both my wife and I have had accidents. They did an excellent job on handling our claims. That is why you buy Insurance. Plus in this uncertain times I know they are an A+ company.

The only times I really had to use my Travelers insurance was to continuously have my poor car towed after being broken down. They have such a quick and amazing process. You call, go through the automated service, then they text you a link so you can check the progress of the tow truck coming to your location. My previous insurance company definitely didn't offer that!

Just switched to them from USAA. Although USAA was great they were a little pricey and we needed to save money. Went through a broker who found this great rate. Haven't needed to file any claims yet. They give options for payment.