Travelers Auto Insurance

I know that they have to look out for their shareholders first and then their workers. Also, it's a business that needs to make money. There have been several claims recently, lawsuits, etc. according to reports. On the other hand, it seems that when these big companies cough, the small guys get sick. I received an initial quote over the telephone after 5 minutes trying to find a contact number online while talking to a machine (AI). Every time I called back to make a small change/purchase, the price it changed. It looks like each agent wants to create a new one. I was even told why my rates went up in 24–48 hours; when I asked, even though I have an excellent driving and credit records.

Travelers increased my premiums to over $2,000 for 6 months. Slowly over 5 years they did this. I changed to Progressive on 4/7/23 for the same coverage but $600 for 6 months. Then Travelers took the premium out of my bank account, even though I canceled in person. I know I will be refunded the $200 Travelers stole, but DAMN they are ruthless. Travelers will steal your money then make you fight to get it back. DO NOT CONTRACT WITH TRAVELERS INSURANCE.

Updated on 02/27/2023: It's been 52 days (1/5/23) and I still don't have my car back. Parts on national backorder. There needs to be another option other than just wait. Perhaps a buy-out option is needed or the insurance/collision shop should of been honest upfront. I would be in a better place if I was given the check and just sold my wrecked car as-is.

Pay over 1K/mo for multiple drivers on half dozen vehicles. Recently had a vehicle totaled, other drivers fault 100%. Almost been a month with no resolution. Terrible communication from adjuster, to appraiser, to total loss adjuster, to supervisors of supervisors. Bottom line, THEY DON’T CARE! Zero customer care or concern about you, your totaled car or the actual value. All insurance companies are lacking for one reason or another, and I understand it’s a dirty business, but Travelers, in my over 40 years of paying and using insurance is the absolute worse. Hands down, not even close. BUYER BEWARE! LOOK ELSEWHERE and save yourself from the trouble I’VE experienced.

Travelers provided me two account numbers. I sent the annual auto payment $1,500. They sent it to my mortgage co. I owed nothing there so they sent it back. Fiasco started 6/16/22. 7/8/22 zero refund.

After months of them failing to notify me of arbitrary forms, they cancelled me without warning and caused a massive amount of lapsed insurance fees from the DMV, and to top it off they refused to reinstate my policy when the mistake was discovered entirely on my end.

On 6/23/21 a 18 wheel Truck hit my car in the rear while on 75 north in Jonesboro, Ga. I called Travelers Auto Insurance whom I have coverage with. I got assigned a claim Manager Velma **. She provided very brief info, considering the fact that I have never been involved in a car accident. In this case I would have needed some guidance. Anyways whenever advised me to not use my insurance since I was not at fault. She explained that she is very busy and if I need to call her and she don’t pick up, select 0 and get her coworker to assist. Needless to say that every time you call no one from her Team pick up. So as a result you needed up leaving texts, voicemails and emails. The time I did get a rep, she was very informative and rude and. Pasha.

I was just informed that Travelers Auto Insurance charges "processing fees" no matter how you pay unless you "pay the policy in full" or "trick the system by paying the monthly fee twenty-two days early". These fees are based on "interest of the policy per year at 18% divided by 365". I shouldn't have to "trick the system" or pay thousands of dollars for a full policy payment in order to avoid predatory fees. This is fraud at it's finest. Don't do business with Travelers.

My claims adjuster carefully considered all possible causes for a small dent in my new car door and ruled "comprehensive" with lower deductible instead of "collision" cause, which he could have done. Further, he carefully walked me through the process, arranged for a rental car, and was constantly available by phone and email. I felt like I had a sympathetic partner during the claims process, which was new to me. I would strongly recommend Travelers based on this experience.

This is a warning to all not to buy this insurance. It's not worth. They left my husband stranded all night in the cold. He called at 9:30pm 12/26/2020. Dispatch called him back at 2:33pm 12/27/2020 to tell him they are on the way. The phone operator said they were going to be 90 minutes. I've never been so frustrated in my life.