Travelers Auto Insurance

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

I would strongly discourage anyone from using Traveler's Insurance. We went with them and didn't have any issues until recently. We received a letter from our mortgage company stating we were under insured and it needed to be fixed immediately. I pulled our policy out and they had us insured for $70,000 less than we even owe on the house. When my husband called them they told him we have an extended policy and that we are covered, but yet they refuse to send this "extended policy" to our mortgage company.

Customer service always helps me keep updated on discounts available to me now that I have retired, such as safe driver discounts and senior citizen rates. They are always friendly and willing to check for new rates that come available.

This 18 wheeler hit me as there is two lanes, one to make a left turn legally and the other to go straight. The street divider white paint is visible as day (street warning signs everywhere) as the light turned green I was heading straight in the right lane, 18 wheeler sees me because first green light means go and left means left. So why does the 18 wheeler need to come into the right lane to make a left turn. As he did go right into my lane before turning he swiped my truck from the cab to the end of the bed. All his fault. Now I bumped my temple really hard against the window causing a headache that lasted a whole day.

I was involved in an accident with Lyft in which Travelers insurance was handling the claim. They convinced me to not attain an attorney due to the driver being completely at fault then after months of contacting me regarding investigation of the accident, having me obtain documents for them which cause me to take days off from work and sending me through a lot of stress. They refuse to pay my hospital and doctor's bill or pay for any time I was off work. I ended up with a concussion from the accident. But the claims representative said there's no way I could have had an accident and that it was my fault. Always retain an attorney. And never listen to their representatives.

They changed my due date without notice. They were rude many times on the phone. They kept going up on my payments. They lied and changed things many times. When I cancelled they kept sending me bills. Then they sent a 2,697.00 bill to collections. I had another insurance agency all that time. They are a nightmare. I would not ever do business with those cons ever again. I would recommend no one doing business with them.