Travelers Auto Insurance Reviews

I found out we had been driving without auto insurance for six weeks after River Valley Insurance had not forwarded paperwork to Travelers. I am being billed for those six weeks, I will not pay for something I did not have. I now have a bill for $144.00 and do not intend to pay even after being threatened by River Valley Ins. that I may be turned into the state for no insurance. Never in my life have I had a late payment on any account. This River Valley (Robbie), doing business for Travelers is a bad faith group. Every attempt to contact Travelers send all calls back to these people. When finding I had no auto insurance I was promptly reinstated but then demanded to pay for the six weeks without coverage, I cancelled the policy immediately.

We all hear how wonderful multiple driver discount are. That discount is good until one of the drivers comes off the policy. They do not refund that portion of payment for that particular vehicle. They do not refund period. They consider the individual cars and drivers as one on the policy. There is one payment that is discussed in the quote process. But we are not told how it actually works. Whatever amount left that is owed on the policy after the policy is adjusted when a vehicle is removed, that amount is what they care about and the refund you think you should get back actually goes to the updated policy. Hope that makes sense.

Travelers is NOT an insurance company I would recommend. We’ve had them for 14 years, and only have filed one claim for a very small fender bender. As a result, they punished us by increasing our monthly rate by an additional $517 per month. The agent could not provide any satisfactory explanations as to why the huge hike per month. This prompted us to look for other insurance companies, and learned that there are much better price options with much better customer reviews.

I have been insured with Travelers on two different vehicles. I have used road service in the past with very good and prompt service. This time was different. I am very unhappy with both their procedure and service. I live in Phoenix Arizona, this is Sunday morning on September 15th around 9am. My dog and purse are locked in my air conditioned vehicle. I am seriously considering dropping my insurance because of this incident. My dog, my purse and my keys were locked in my car. It is around 9am. The air is running. I am in the shade it is still warm at this hour. I was hopeful to get fast and helpful response time on a sunday am. I had only been a few minuets before discovering that the one door left open, had locked up AND the hidden emergency key had apparently dislodged.

Travelers Insurance is the worst! I accidentally tapped a large Chevy Silverado 2021 truck's rear right bumper with my compact Volkswagen Tiguan while backing up a narrow driveway during a snowfall. The truck was partially parked, blocking the driveway exit, and there was nobody in it. My car didn't even get a scratch on it and or no damage. Unfortunately, a supposed family member filed a claim against me five days later and ended up getting a whole new bumper, tow hitch, and paint job. The truck never even had a tow hitch before I tapped it. It took the insurance company eight full days just to inspect the truck. Initially, they told us the damage was very minor and that it was the smallest claim ever. Nonetheless, it took from March 25th until May 10th, 2024 (when the claim finally closed). It took from April 29 until May 10 for the owner to get their truck back.

One reason that I will not renew with Travelers Insurance - "Leanna P. **". She was unprofessional, rude, noncommunicative, dishonest, authoritative and attempted to withhold care on all fronts, even though the insurance of the responsible party was willing to, and did pay. Now that the claim has been settled, I am signing with the competitor insurance (the insurance of the person at fault in this MVA). They were much more professional and did NOT block my ability to obtain necessary (not unnecessary or superfluous) care.

The claims are pathetic. They will not cover all the car damage cost and deductible is just for name sake. I had a vandalism claim, for which they only covered a part and asked me to submit another claim for other parts. This only increase deductible for each claim, which is generally around $500. Also, nobody there will answer the call and nobody will response on the email as well. This is my first time and I will move away soon. Claim Number: **

I know that they have to look out for their shareholders first and then their workers. Also, it's a business that needs to make money. There have been several claims recently, lawsuits, etc. according to reports. On the other hand, it seems that when these big companies cough, the small guys get sick. I received an initial quote over the telephone after 5 minutes trying to find a contact number online while talking to a machine (AI). Every time I called back to make a small change/purchase, the price it changed. It looks like each agent wants to create a new one. I was even told why my rates went up in 24–48 hours; when I asked, even though I have an excellent driving and credit records.

Travelers increased my premiums to over $2,000 for 6 months. Slowly over 5 years they did this. I changed to Progressive on 4/7/23 for the same coverage but $600 for 6 months. Then Travelers took the premium out of my bank account, even though I canceled in person. I know I will be refunded the $200 Travelers stole, but DAMN they are ruthless. Travelers will steal your money then make you fight to get it back. DO NOT CONTRACT WITH TRAVELERS INSURANCE.

Updated on 02/27/2023: It's been 52 days (1/5/23) and I still don't have my car back. Parts on national backorder. There needs to be another option other than just wait. Perhaps a buy-out option is needed or the insurance/collision shop should of been honest upfront. I would be in a better place if I was given the check and just sold my wrecked car as-is.

Pay over 1K/mo for multiple drivers on half dozen vehicles. Recently had a vehicle totaled, other drivers fault 100%. Almost been a month with no resolution. Terrible communication from adjuster, to appraiser, to total loss adjuster, to supervisors of supervisors. Bottom line, THEY DON’T CARE! Zero customer care or concern about you, your totaled car or the actual value. All insurance companies are lacking for one reason or another, and I understand it’s a dirty business, but Travelers, in my over 40 years of paying and using insurance is the absolute worse. Hands down, not even close. BUYER BEWARE! LOOK ELSEWHERE and save yourself from the trouble I’VE experienced.

Travelers provided me two account numbers. I sent the annual auto payment $1,500. They sent it to my mortgage co. I owed nothing there so they sent it back. Fiasco started 6/16/22. 7/8/22 zero refund.

After months of them failing to notify me of arbitrary forms, they cancelled me without warning and caused a massive amount of lapsed insurance fees from the DMV, and to top it off they refused to reinstate my policy when the mistake was discovered entirely on my end.

On 6/23/21 a 18 wheel Truck hit my car in the rear while on 75 north in Jonesboro, Ga. I called Travelers Auto Insurance whom I have coverage with. I got assigned a claim Manager Velma **. She provided very brief info, considering the fact that I have never been involved in a car accident. In this case I would have needed some guidance. Anyways whenever advised me to not use my insurance since I was not at fault. She explained that she is very busy and if I need to call her and she don’t pick up, select 0 and get her coworker to assist. Needless to say that every time you call no one from her Team pick up. So as a result you needed up leaving texts, voicemails and emails. The time I did get a rep, she was very informative and rude and. Pasha.

I was just informed that Travelers Auto Insurance charges "processing fees" no matter how you pay unless you "pay the policy in full" or "trick the system by paying the monthly fee twenty-two days early". These fees are based on "interest of the policy per year at 18% divided by 365". I shouldn't have to "trick the system" or pay thousands of dollars for a full policy payment in order to avoid predatory fees. This is fraud at it's finest. Don't do business with Travelers.

My claims adjuster carefully considered all possible causes for a small dent in my new car door and ruled "comprehensive" with lower deductible instead of "collision" cause, which he could have done. Further, he carefully walked me through the process, arranged for a rental car, and was constantly available by phone and email. I felt like I had a sympathetic partner during the claims process, which was new to me. I would strongly recommend Travelers based on this experience.

This is a warning to all not to buy this insurance. It's not worth. They left my husband stranded all night in the cold. He called at 9:30pm 12/26/2020. Dispatch called him back at 2:33pm 12/27/2020 to tell him they are on the way. The phone operator said they were going to be 90 minutes. I've never been so frustrated in my life.

My claim got declined and I was told that reason is not covered however I asked specifically to the sales agent at the time of signing up and was confirmed that yes it is indeed covered. Now as expected they are playing the typical dirty tactics and have declined my claim. I want to warn everyone to take caution when signing up with this type of company. They always find a reason to turn down your claims. THIS COMPANY IS NOT RECOMMENDED. THEY ARE HERE TO JUST TAKE MONEY AND KEEP DECLINING YOUR CLAIMS. Absolute disappointment.

It seems that the Travelers insurance seems to work for help people find the right auto insurance for people and people have helped with their insurance questions and they help them and some people do have their questions to be answered.

We moved to PA a little more than a year ago and had to find our new auto coverage. We stopped in at a local agency and the representative found us the most extensive coverage for far less than we paid in NY.

Have been insured with Travelers for 5 years. They have taken very good care of us. Both my wife and I have had accidents. They did an excellent job on handling our claims. That is why you buy Insurance. Plus in this uncertain times I know they are an A+ company.

The only times I really had to use my Travelers insurance was to continuously have my poor car towed after being broken down. They have such a quick and amazing process. You call, go through the automated service, then they text you a link so you can check the progress of the tow truck coming to your location. My previous insurance company definitely didn't offer that!

Just switched to them from USAA. Although USAA was great they were a little pricey and we needed to save money. Went through a broker who found this great rate. Haven't needed to file any claims yet. They give options for payment.

Consistently the best rates I've been given out of all others. And never any problems with customer service, which is not something I can say about Progressive (worst customer service experience and they tried to add coverage I did not need nor want!). Been with Travelers now for three years. Very happy.

I think that my issues are likely more related to my insurance broker than with Travelers directly. Travelers has always come through and paid when we have had incidents. We have all of our insurance bundled with Travelers.

I was in A car accident involving A red light runner who hit me A week ago. My car is still not in A shop and not drivable as I have no headlight on one side and turn signals do not work (additionally the driver assist sensors were damaged and do not work). And today I received A notice of cancellation in the mail. My vehicle is not repaired nor have I received A check to cover damages.

On 6/1/20 their member struck me from behind and instead of paying me they (KERRY) absolutely positively suggested I go rack up more BILLS because apparently the claim was too low. Glad I'm not a member. I've NEVER heard of that.

Called for roadside assistance for flat tire at 11 am. The towing company was suppose to text or call with an ETA, waited almost and hour nothing. It was in the 80's in the sun in a parking lot. I called the only number I have for travelers. I had to start all over jump thru hoops to get to roadside again was told tow driver would be there in 20 minutes 45 minutes I called again. Oh goody the truck broke. I'm at Over 2 hours now in Walmart parking lot in Columbia MO. Now they will try another company another hour and someone MIGHT show up. I bought the insurance and yet my name isn't on the policy. Never an apology never any sense of urgency just wait for hours that's the best Travelers can do. I bought the policy and I am getting a new company. One that's not run by neanderthals and my name will be on the policy. I would suggest calling any roadside assistance especially Travelers every 10 minutes. Shameful.

Worst insurance company I ever had to deal with. Make a long story short, they were the insurance company of a company I filed a claim against. The company refunded my money and asked me to get estimates. I got 5! for the damages caused by their product. The claims rep. refused to pay the claim, even though the company admitted liability. I asked to speak to the claims rep's boss. He never even extended the courtesy of investigating and calling me back. Terrible customer service!

My Credit Score with Transunion is 765. After an online quote the site gave me an amount that is $200 more a year than who I have now, Geico. The reasoning for the amount was they did not place me in their best category based on my credit check. I am using my credit at 20%, no late payments. What is this?