Travelers Auto Insurance Reviews

I think that my issues are likely more related to my insurance broker than with Travelers directly. Travelers has always come through and paid when we have had incidents. We have all of our insurance bundled with Travelers.

I was in A car accident involving A red light runner who hit me A week ago. My car is still not in A shop and not drivable as I have no headlight on one side and turn signals do not work (additionally the driver assist sensors were damaged and do not work). And today I received A notice of cancellation in the mail. My vehicle is not repaired nor have I received A check to cover damages.

On 6/1/20 their member struck me from behind and instead of paying me they (KERRY) absolutely positively suggested I go rack up more BILLS because apparently the claim was too low. Glad I'm not a member. I've NEVER heard of that.

Called for roadside assistance for flat tire at 11 am. The towing company was suppose to text or call with an ETA, waited almost and hour nothing. It was in the 80's in the sun in a parking lot. I called the only number I have for travelers. I had to start all over jump thru hoops to get to roadside again was told tow driver would be there in 20 minutes 45 minutes I called again. Oh goody the truck broke. I'm at Over 2 hours now in Walmart parking lot in Columbia MO. Now they will try another company another hour and someone MIGHT show up. I bought the insurance and yet my name isn't on the policy. Never an apology never any sense of urgency just wait for hours that's the best Travelers can do. I bought the policy and I am getting a new company. One that's not run by neanderthals and my name will be on the policy. I would suggest calling any roadside assistance especially Travelers every 10 minutes. Shameful.

Worst insurance company I ever had to deal with. Make a long story short, they were the insurance company of a company I filed a claim against. The company refunded my money and asked me to get estimates. I got 5! for the damages caused by their product. The claims rep. refused to pay the claim, even though the company admitted liability. I asked to speak to the claims rep's boss. He never even extended the courtesy of investigating and calling me back. Terrible customer service!

My Credit Score with Transunion is 765. After an online quote the site gave me an amount that is $200 more a year than who I have now, Geico. The reasoning for the amount was they did not place me in their best category based on my credit check. I am using my credit at 20%, no late payments. What is this?

1/30/2020 I hit a deer with my new truck. Travelers adjuster listed damages at $6200. He listed all of the labor under paint work. Body shop listed damages at $7200 as ASE mechanics labor is much higher. The total hours match, and they go by the same book, but Travelers says they will not pay the higher mechanics rate for the mechanics work and that I'll have to. They (Travelers) know there is a difference between painting and mechanics but they want to stick by their adjuster who either intentionally or unintentionally slipped in the wrong labor rate. Travelers knows it's wrong, but refuses to do anything about it. STAY AWAY from Travelers.

I was rear ended in November. My car, which is 14 months old, has been in the shop for almost 3 months now. The initial estimate from the body shop went to their insured’s vehicle because both cars were the same make and model, which slowed the initial process down by three weeks! They insist on using aftermarket parts rather than original manufacture parts even though it will not be covered by my vehicle’s warranty. They are refusing to pay for undamaged parts that needed to be removed and reinstalled in order to complete the repair.

My son was in a wreck in my car on 12/17/19. We found out the person that hit him did not have insurance. My car was towed over an hour away to a salvage yard. Nobody knows why. First, we did not know our policy didn't cover a rental. We had always had Alfa and Allstate Insurance that included rentals. On Jan. 3rd, we got a call saying an adjuster looked at it, and said it wasn't totalled but needs 14K in repairs. They were going to tow it back to where I live and let the dealership look at to see if it had frame damage.

We traded in our leased vehicles for 2 new leases. The new leases have more safety features, so our auto premiums were lower for the 2 new vehicles. But our overall policy did not decrease as much as anticipated. Upon closer examination, the other vehicles on our policy were illegally increased mid-policy. There were no changes in how those vehicles are used or housed, so there’s no legal basis to increase the premiums on the other vehicles mid-policy. When I called to complain, Travelers told me to file a formal complaint against them.

Audits after audits in same year looking to find crumbs. I decided to upgrade my policy to cover myself on worker's compensation and they told me it would be 800.00 dollars for rest of year so I have already been audited twice in 2018. I get another letter in mail to say, "We need your info again." This time they tell me it's a voluntary audit. ya right. I volunteer all the time. Right after that they try to charge me for the full year and I was already covered. After this policy ends I will never use them again.

I have been with Travelers Insurance for over five years. My first claim in years was in November, 2019. The adjuster's name was FALLON **. Mrs. ** did not represent Travelers Insurance, with the exceptional service I am use to when I call. She was rude and very unprofessional, I am a senior and I expect to be treated in a manner that most people would want to be treated, with respect. I filed a auto claim, and the lies and unprofessional experienced I had with this adjuster was unacceptable. I have filed a complaint with the California Dept of Insurance. I hope this will help ** treat others fairly and with respect.

I will be telling everyone I can reach both in social media and beyond that Travelers is a company no one should deal with. We never ever make claims and we had travelers as our carrier. We had our camper break while on vacation out of state. It took almost 4 months and a few agents to get the thing repaired so we could bring it home. Then yesterday we get a letter saying they are raising our insurance to a $1,000 dollars and we are no longer covered! WOW. Awesome company (NOT).

Cancelled Homeowners policy for better rates and flat deductible with another carrier. Agent sent them Accord forms twice. They send me form to sign. After 2 weeks called to inquire about refund check the customer service representative started mumbling about moneys being applied to "another policy" while finally admitted that they are sitting on the moneys and the "check went out the day I was calling." Check is in the mail!

I was involved in an accident. The other driver was at fault and has Travelers Insurance. The damage to my car affected the headlights, taillights, and blinkers. It took almost 2 weeks for an adjuster to come out and look at my car. In the meantime I had to drive my car without half of the lights and blinkers working. They would not give me a rental until I put my car in the shop. I was finally able to take the car to the shop to get the repairs done. I took it in on a Tuesday and the rep from Travelers made a reservation for me at the rental place. Turns out the rental company had no cars on the lot.

Several months ago my son was hit by a driver with Travelers insurance. This entire process has been a nightmare! Other driver was found at fault and issued a citation for running his red light, multiple witness statements, and they still are trying to deny liability. I don’t believe Narvie, their claims rep, even attempted to research the accident other than asking their driver “did you do it?”. Our own insurance claims rep finally contacted her after multiple attempts by both he and I, Farmers provided Travelers the accident report, and still they refused to acknowledge liability.

I would strongly discourage anyone from using Traveler's Insurance. We went with them and didn't have any issues until recently. We received a letter from our mortgage company stating we were under insured and it needed to be fixed immediately. I pulled our policy out and they had us insured for $70,000 less than we even owe on the house. When my husband called them they told him we have an extended policy and that we are covered, but yet they refuse to send this "extended policy" to our mortgage company.

Customer service always helps me keep updated on discounts available to me now that I have retired, such as safe driver discounts and senior citizen rates. They are always friendly and willing to check for new rates that come available.

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

This 18 wheeler hit me as there is two lanes, one to make a left turn legally and the other to go straight. The street divider white paint is visible as day (street warning signs everywhere) as the light turned green I was heading straight in the right lane, 18 wheeler sees me because first green light means go and left means left. So why does the 18 wheeler need to come into the right lane to make a left turn. As he did go right into my lane before turning he swiped my truck from the cab to the end of the bed. All his fault. Now I bumped my temple really hard against the window causing a headache that lasted a whole day.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

I was involved in an accident with Lyft in which Travelers insurance was handling the claim. They convinced me to not attain an attorney due to the driver being completely at fault then after months of contacting me regarding investigation of the accident, having me obtain documents for them which cause me to take days off from work and sending me through a lot of stress. They refuse to pay my hospital and doctor's bill or pay for any time I was off work. I ended up with a concussion from the accident. But the claims representative said there's no way I could have had an accident and that it was my fault. Always retain an attorney. And never listen to their representatives.

They changed my due date without notice. They were rude many times on the phone. They kept going up on my payments. They lied and changed things many times. When I cancelled they kept sending me bills. Then they sent a 2,697.00 bill to collections. I had another insurance agency all that time. They are a nightmare. I would not ever do business with those cons ever again. I would recommend no one doing business with them.

I highly discourage anyone from using Travelers Insurance. I am going through a very unique situation and the only reassurance I’ve received from the company is what they cannot do. On June 9, 2019 a building crane fell on my apartment complex displacing over 500 residents in Dallas, Texas. Today is July 29, 2019 and I’m still living out of a suitcase and do not have access to everything I own because they have condemned the building. The building also refuses to provide us any legitimate documentation to provide our insurance companies for further clarification.

My daughter's car was broadsided by a driver insured with the Travelers. He was 100% at fault. Her car was heavily damaged on one side and was "totaled" by Travelers. It was a 1999 BMW convertible with every imaginable option, and their offer was $2,000. I found at least 5 cars, same year and model, for sale for between $4,000 and $6,000. After 50 e-mails and phone conversations, they upped the offer by $200. They then stated that is the final offer, and refused to budge or consider anything else. What a horrible experience; this company is a cheap, cheating, miserly, penny-pinching piece of crap.

In process with my first auto claim in well over 25 years. Telephone queries are not returned in a timely fashion in an understandable manner. Supervisors are not available to share or correct sub-optimal customer service experiences. I assisted my 90 year old mother with a damaged windshield claim a few years prior. Rafting on that claim 10. Rating on my current experience 0. No one, organizationally, is available for clarity, understanding, or follow through.

I have had billing problems every month. Nothing gets fixed or straightened out no matter how many times I call and try. Had I known they were overcharging me and putting things in a bundle, I would have gotten rid of them long before now. I canceled my policy and now they are trying to bill me $40 on a canceled policy. It’s unbelievable, I should have done this sooner. Giving this company a 1 is a gift. They are shameful!

We have insurance with the Travelers two years. We had an accident on months ago. We still run around deal with that this claim department. She had a bad attitude..she does not help much and you can't hardly get hold of these people and you can ask a question because she talking with loud tone. I can get nothing out of her. What’s going on with our vehicle. It has been in body shop going to 4th weeks. Still waiting for the claim approval. I asked for extension rental vehicle. She say it’s their policy at the 30 days. They cannot help me even vehicle is still in the shop. I don’t recommend it this Travelers Insurance company. They have some issue with their customer service.

Travelers Auto Insurance Company has got to be one of the world’s most incompetent, lamest and laziest insurance companies on the planet. One of Travelers business clients committed fraud and performed careless repairs on my vehicle. I provided Travelers with photos, videos, mechanic comments and repair estimates. Travelers then claimed that they have to see the vehicle's damages anyway. Obviously, Travelers likes to play the role of an ASE Certified Mechanic. They recommend that I not drive the vehicle but then refused to give me a rental car. Travelers then took 12 days to come out and look at my vehicle just to see and take photos of the same exact damages that I already gave them previously. Travelers took a total of 15 days just to advise that they are not going to cover any damages now. What a waste of time and money. Stay away!

I commercial truck hit me and break my driver side mirror. They don’t answer the calls and after they answer they asked me to get an estimate from a shop to repair it. The estimate came for $386. They only send $168 and they said that’s what their estimate department approved. My pickup was parked and the truck driver Apologies for the accident but this insurance is bad.

I was using a valet parking at a hospital that was insured by Travelers. An employee working for the valet company turned too sharply and crushed the side of the truck bed. I got a quote from a body shop and sent the quote to the claims adjuster. The correct way to make this repair is to replace the complete side of the bed. The claims adjuster called the body shop and asked them to re-quote the repair by beating out the dents and skimming over with filler to smooth out the surface prior to painting. After talking with multiple body shops they all agree that the correct way to repair the damage is to replace the complete panel. It came from the factory with straight sides and I expect it to have straight sides when the repairs are complete. I personally don't think that this is a good company to have a policy with or have a claim against. All they care about is doing things on the cheap. I'll probably have to sue them if we can't reach an agreement.

Do not trust Travelers choice for road service. I live in Rocklin, California, and recently required road service through Travelers. The company they contracted with is shabby and gave me very inferior life-threatening service for a tire that blew on the freeway after their service person assured me the tire was good to go. I went to the road service company and was treated poorly and no apology or restitution was made even when my complaint went corporate to Hartford, Connecticut. Shame on Travelers. I dropped them.

I had my insurance for Travelers for 2 years and recently switched to another insurance company with almost same deductibles and options which came out to be half of the price I was paying at Travelers. I'm glad I made my change and thank you a lot for ripping me off Travelers!

I've had insurance with Travelers for 6 months during which my monthly payment was $54. I used their app to monitor my driving and received an excellent rating. I had been told at time of purchase that this would lower my premium costs. So I was shocked when I received my premium package and my monthly rate for the next 6 months has INCREASED to $72. I was lied to. I am now searching for a new, honest provider if there is such a thing.

Horrible customer service from my claim rep. He had no problem with the auto body shop facilitating a fraudulent claim and fixing body damage that I did not cause. Pictures prove this. I will never deal with this company again.

I was hit by an insured from Travelers. I filed a claim but it was denied without having insufficient evidence as to why it was denied simply because their insured lied about what happened and they choose to side with them. I contacted the Travelers agent and was very rude and unproffesional. Hung up on me twice. Didn't even try to hear me out. Horrible experience ever.

Travelers is the most unprofessional insurance company of all time. I was rear ended by a Travelers client earlier this year. Most of the claim was handled adequately, then things went downhill. After the damages were fixed I filed a diminished value claim. It was promptly denied. When I asked to be elevated to a member of management, I was ignored - twice. I have the emails where I professionally asked to be elevated and the responses from Travelers which refused to recognize my request. When I filed an online complaint on the Travelers WWW site, it was also ignored.