Travelers Auto Insurance Reviews

Travelers will rip you off if you choose to pay in monthly installments. These people will add another 5.00 to your payments. They make promises they cannot keep. Also they increase well above market value and rip off their long time loyal customers.

I am not insured by Travelers, but have been trying to recoup out-of-pocket expenses from an accident caused by their insured driver. The “claim handler” I have been assigned to has purposely ignored me, repeatedly, and has refused to do anything with my claim. Worse, she seems to have a basic lack of knowledge about what subrogation entails. It’s astounding that she could remain employed and be so inept.

I met an accident in October 2018 at Columbus, Ohio. It took them 3 months to reimburse my claim for a rental vehicle and damage for my car. Very unprofessional, manipulative agents work in their claim department who gave me a very hard time to pay the money back for an accident which was not even my fault. Won't recommend it to anyone.

I added a driver. It should have raised my premium by $200.00, but it raised them by over $500.00. When I questioned it the agent acted like I was stupid for not understanding why $200.00 + $200.00 does not equal over $700.00. There is not an ounce of honesty in this company. Don't even consider doing business with them! You will regret it.

This company discriminates against deaf people and always denies claims when they know the person is unable to communicate with them because of a disability. At every turn they will try to get out of paying claims they know they should. They should be boycotted.

On Jan. 16, 2019, I was in a car accident, I was traveling southbound in the right lane. I was struck by a sand truck by a vehicle making a u-turn directed by a NYC flagger from the northbound lane which caused damage to my car (1,659.35). Travelers Ins. Offered me 10%. They need to pay this bill in full.

My Dad just turned 80 years old and for his birthday he got a bill for $3200 from Travelers. No accidents except for one drunk that hit him in the rear while stopped at a traffic light and no speeding tickets. He drives a 2015 Spark worth about 12k or so. His coverage is minimal with a $1000 deductible yet his insurance is 3200. This should be criminal.

I left Travelers back in November because they raised my premium again with no notification and found out only after the money had come out of my account. The day my new policy would have started I called to switch and they said as long as I did it that day I shouldn’t have a charge. I went ahead and switched to Geico and later was billed for a bogus $50 charge I was never communicated of when I asked about leaving them. It seemed so unfair and dirty to charge something like that for leaving them so after trying to fight the fee and getting turned down I didn’t pay it.

I was in an auto accident with a Travelers insured and Travelers accepted full responsibility for the accident. I submitted the estimates to Travelers in the amount of 1832.01. At no time was I called or notified they changed the amount of the estimate. I was mailed a check for 600.00 less than the estimate. I had to call the claims agent to find out why. I was told the shop and claim agent talked and lowered the estimate. Now I can't even get my car repaired without spending 600.00 out of my pocket for an accident that Travelers took responsibility for.

They did not process my payments properly and refused to change it even though the agent called and explained. I have never in 65 years been treated so bad by a company. It was obviously all about them. I advise against anyone using Travelers Insurance.

We were given an auto quote with all of our information filled out (including a listing of recent accidents). Called back a few more times to make adjustments to the quote, gave it a few weeks to think over, and then called again to pay for the plan. Then, was told that we're not eligible. After talking to multiple people on several occasions. They pulled the rug out from under us and didn't honor the quote they gave us. Talked to a manager and was told that "our quotes works for 19 out of 20 people". What? They should care about providing excellent service for everyone. Extremely disappointing, unprofessional service. Unlike any other auto insurance I have contacted. Cannot believe the level of deception, rudeness, and disrespect that we encountered. Left comments and messages on their Facebook page, and they ignored them... Don't understand they're still in business.

My experience with Travelers Insurance has been outstanding. I have made a couple of claims and Travelers has always come through with me. They have always been there when I needed assistance or even when I contact them about my policy.

Travelers has great customer service and is available for most of the evening hours to talk to customer service representatives. Most of the representatives are cheerful and helpful and will answer all of your questions. A minor problem is that they are not available to answer basic customer questions late at night. They are also a little pricey, but most insurance companies are. The area I live in doesn't have much choice in insurance companies and they are the best coverage for the price, even with this price tag.

I canceled my policy with my Travelers agent two weeks before the expiration date. I am told by Travelers that I am being billed because the agent did not cancel the policy and waited for it to expire for nonpayment. I did not agree to a renewing contract. The agent, Insurance Agencies of Ohio in Worthington, OH tells me my new insurance agent did not send them cancellation forms. This is nonsense. I canceled the policy well in advance. And Travelers, who sends the bills, tells me they can’t fix it. The agent has to.

My family used to love this insurance company, as it was a great price for the coverage we got. However we recently noticed that they had been raising our premium up by $20 for the past couple of years. When we contacted them about it, we were given the runaround for days before we finally were able to talk to someone who knew why this was happening - and the reasoning was because our area has a high amount of accidents. It does not matter that we have not had an accident ourselves or even so much as a ticket, and we get no benefit for being good drivers.

I am a Travelers customer. I have auto and homeowners insurance through them. I was in an accident May 24, 2018. It was not my fault. I got rear ended by a girl that just got her driver's license and was texting and driving. I contacted my insurance company the same day and told them what happened. Sent in the police report. They stated that they have not heard from the other driver's insurance and would contact me when they did. I was also informed that until they heard from the other insurance company if I wanted my car fixed I would have to pay the deductible myself. So I waited almost a month to get my car fixed when they were able to get a hold of the other insurance company. The other insurance company MetLife took responsibility and sent me a $500 deductible check. I was then told to let Travelers know where I was sending the car for repairs. I did so and it went from there.

We tried to cancel this auto policy to switch to a better company. So when we switched we thought it was a done deal. Well, apparently it wasn't for them. We have since received bills and now collection calls regarding the policy that we canceled. I am so fed up with these clowns. Now, I have to hear collection calls and receive a bad rating on my credit rating. Don't even think that Travelers Insurance is the policy to switch to. Believe me. Keep the one that you currently have. If I could give them a minus 5 rating that's what they deserve.

I was shocked then humored by this letter I received from Travelers just a mere 2 weeks after purchasing auto and home insurance through them. My shingled roof is 10 years old in great condition. Had a guy 3 months ago blow off any small branches... Gutters have caps so no need to have them cleaned. He used his phone to video my roof to show me how it looked. Just received this letter from Travelers which identified the following condition: Roof has heavy moss growth and needs to be removed. And they want me to provide pictures and work receipts. I am livid and of course will not renew and hope I have no claims or dealings with this insurance company in the coming year.

This company doesn't care about the customer. They are horrible to deal with, I regret signing up. They're mistake screwed me. They are charging me twice in one month because they decided to take payment much later... So I'm paying much more, and they didn't care.

They are thieves. I canceled my insurance before the due date because I got a lower quote from State Farm and Travelers charge me half price anyway, I was told by Travelers agent that I can cancel before the due date and I won’t have to pay anything, but later on another agent told me I have to pay half of the total cost. TRAVELERS INSURANCE COMPANY IS A LIAR AND BUNCH OF UNPROFESSIONAL EMPLOYEES WORK THERE who don't know what they are talking about.

I was scammed by the company "Travelers Insurance". They offered me a good rate for homeowner and auto insurance pack for the first 6 months. The auto insurance then went up in the next renewal by more than the double! After three calls trying to know what caused the huge increase to my premium, I got the most ridiculous answer, that for some unknown reason, their system did not detect the two accidents I had during the past 2 years!! Then, surprisingly enough, the system was fixed and reflected the accidents! I was very clear declaring these accidents while providing my information to the company, in addition to the report they ran.

I was paying monthly. After a 25% increase for no reason...I cancelled. I told them I'm paid to the 2nd, do not debit my account for another month. They proceed to tell me I owe them that exact same amount for back charges...nothing but a scam. I will file a complaint with the state attorney general for fraud and try to recoup my money.

What is the point of home insurance if they won't cover water damage in my home? My air conditioner malfunctioned, leaked everywhere, and caused major mold damage. The previous owners clearly let it go on for a while. It was so molded that a wooden beam HOLDING UP MY HOUSE was completely saturated and rotted. As a result, we had to tear out an entire bathroom and replace EVERYTHING. Travelers told us "we don't have a claim" because it wasn't a leak? Awesome, thank you for all of your help. Between this scam, and a home warranty, we have gotten 0 help from anyone.

I pay a lot for comprehensive auto insurance through Travelers. I was in the store when a thief broke into my vehicle. Busted both front and rear windows (front glass didn't shatter so he shattered the rear). Naturally I contacted Travelers to get the damage fixed. Long story short, when the adjuster arrived I asked if it was even worth filing since I have a $1000 deductible. I told him I had received quotes of $1000-$1200 to repair the window glass and so this might just be a waste of his time. Adjuster assured me, "let me see what I can do first". Adjuster comes back 40 min later and says he calculated $2200 in damages... he added every little plastic piece that GM is proud of to come to that total. Surprised but happy because at least it would cover the repair.

I was in an accident when a woman backed into me and hit me and the lady was insured by Travelers Insurance and it has been nothing but hell ever since. I was pregnant and ended up miscarrying. I had my beta labs done two days prior to the accident and spoke with my doctor’s nurse told me that I am doing perfect. I had absolutely no issues with my pregnancy and I have been fighting with this insurance to get compensated for my loss and my stress and they are absolutely awful to deal with. Do not ever be insured by this company. I cannot even imagine having them as my insurance. They do not care at all about the person. All they care about is getting you out of their hair.

A lady backed into my car and damaged it. Her car had virtually no damage. I specifically went through her insurance since the fault was solely hers, I refused to have my insurance cost raised due to the fault of another. Travelers was a nightmare - horrible agents who refused to pay the full amount despite it clearly being the fault of their customer, refused to send a person out to look at the damages, prolonged the situation. After only agreeing to pay half, I appealed the claim again, and got denied again.

I was a passenger in a car accident - driver (with Travelers insurance) was at fault. I was injured. The claims rep led to believe that Travelers would be taking care of paying back what my personal medical insurance paid. I was paid a settlement for my personal healthcare bills and some extra for time off work/compensation. Basically I found out 4 months later that Travelers lied to me. They never took care of the insurance subrogation and now I have to pay $1000 to my insurance (which is a lot on my salary; I already spent the rest of the settlement on my car repairs {my car wasn’t involved in the accident}).

I am insured with Travelers for the past 4 years and I am very happy with their claims process. We had two incidents, of them one in 2016 where I hit an animal necessitating repairs to the front of the vehicle. The claims process was seamless, the adjustor from Travelers was reasonable and wanted to make sure that the hit was indeed an animal hit and not any "concrete or steel animal". I liked his overall humor, he let us choose our collision center and we chose to be paid for OEM parts only, and he acceded. We took the car to the Mercedes-Benz Collision Center and all costs were completely covered between the collision center and Travelers. No questions were asked and our insurance rates didn't increase.

My parents had Travelers Auto Insurance so I got them too. The process was super simple. I sent an email, asked for a quote, they sent me a quote and I completed everything online so it didn't cost me time having to take off work. I like that my rates last year seemed pretty low or decent which was nice with me being young and recently off my parents' policy. However, it really bothers me that my insurance policy went up $13 this year and I have had no accidents and no claims in my vehicle is now a year older. I figure my rates go up because now I'm paying for all of the people who put in claims from Houston and Florida and California because of all the natural disasters and all of their claims I'm suffering now which is just not fair.

Purchasing from Travelers Auto Insurance was very easy. I called in to get a free quote and had insurance within 10 minutes. They have top notch customer service. Any time I have called in with a question or an issue, they helped with no problem. I also have a son, and they helped with getting him insurance. The only dislike is that I called one day to check on roadside assistance and they do not offer that. Other than that, if I needed anything, they would be more than willing to help.

I never had any issues with Travelers Auto Insurance from the day I first called them to now. I like that the customer service is well and prompt with any and all issues I may have. Many times I have called for question and had them answered immediately. Everything has been taken care of in a professional manner anytime I have called. The overall price isn't too bad but I would prefer it to be a little bit lower for being a customer as long as I have.

Overall, the entire policy purchasing process at Travelers was relatively stress-free. I like that they have knowledgeable representatives and an informative website. No questions was remain unanswered.

I like the coverage Travelers Auto Insurance provides. They are reliable and reasonably priced. I also like the extras that are included at no additional cost. Also, I really enjoy the mobile app and the ease of access that my company provides. Travelers does an excellent job in customer service as well as their representatives are friendly and helpful. However, I dislike that I don't always get a quick response back in regards to claims. I also don't like that sometimes when I make payments it doesn't always post automatically. I have to always call to see if my auto payment was accepted.

The policy I have is Travelers and they provide a very thorough policy that not only covers me but my passengers. Luckily, my insurance man works in my office so we have a personal relationship. They provide the best customer service. However, I am not a huge fan of the prices as it is expensive. I wish that someone else not under my policy is covered under my insurance if they are driving my car.

Travelers Auto Insurance was offered through my work and the purchasing process went very well. They gave a small discount and also do payroll deductions so I do not need to worry about sending in a payment. But they recently sent me a letter stating there may be other drivers in my household and that if I did not fill out the questionnaire they may raise my rates. My daughter changed her last name which was one and the other was my brother sending his mail to my house while his was getting built. I do not feel it is any of their business who is at my house and I wonder how they got that information. But so far there have not been any issues with them and they have been helpful when needed. They are very friendly and personal. My daughter was in a small fender bender and they called several times to make sure everything was alright and taken care of for both my daughter and also the person that she rear ended.

We were switching from another company because the rate kept increasing. The Travelers agent we talked to was thorough, knowledgeable and helpful in getting our policy switched over and at an affordable price. I am thoroughly impressed and satisfied with Travelers' customer service. It is very rare to have helpful representatives these days, but every time I call I am treated well, quickly and efficiently. Their customer service is outstanding. I am very appreciative of their effort and commitment to customers. Overall, I am very satisfied with the company. They have been excellent in all services and offerings.

I walked into a local agent's office and she sold me a Travelers policy. It was very simple to do. As far as my overall experience it was great. I liked the price, and they were right on top of any claims that I made. Very easy to work with, too. I was happy with the service and I had no complaints about the company, only the agent, she is why I changed companies. After my divorce she became very rude towards me and told me that I couldn't be insured by Travelers anymore and would have to change to a company that was 3 times the price.

It's easy to purchase a policy from Travelers Auto Insurance and the paperwork for obtaining a policy was simple. They work with my local insurance agency which is convenient and made the transition to Traveler's easy. Also, their pricing is very reasonable for my spouse and I. They offer discounts for multi-policy which is nice for homeowners and their coverage is good for the price. What I didn't like though is the pricing for my teenager. The quotes were through the roof for her so we ended up purchasing a separate policy for her with a different vendor. She is an honor student and attended a reputable driver's ed course which I though would help but it did not.

Travelers Auto Insurance has friendly customer service. Customer service has always been very helpful when I have questions. Patient and understanding my confusion and concerns and explaining how bundling policies work, and how much of a discount I get. I love being able to use the automatic payments and that they gave me a discount with multiple accounts. I can also find all of my policy information online and even print my insurance cards from my account. But I've had a hard time reviewing my policy and agreeing to it when it's time for a renewal or when I updated something.

Travelers has really good coverage for all types of customer needs. It has been basically in cruise control since I've had it, and it's never let me down. All in all they treat their customers well. Their policy was really easy to obtain which was exceedingly nice. Additionally they have always been very fair with their prices. For instance my prices have gone down each year since being with Travelers and I haven't contacted them at all to do so. But my biggest grievance with Travelers insurance company is the difficulty they impose on their customers when trusting to switch addresses. There is no way that any process should be so hard.

I have no faith in any insurance companies. They are very much all about protecting their bottom line and no matter which one they are too big they raise rates constantly. All should be more regulated. I was stopped was hit my new car. Travelers handled it successfully but then raised my insurance. Travelers' typical and not for me.

It was easy to purchase from Travelers Auto Insurance over the phone. It is also easy to file a claim and to get it started. They will go over every step with you. Had a rental car right away. Their insurance is cheap too. However, they didn't get the policy right and excluded certain things that I asked for. Travelers did not stick up for me in an accident I was involved in when it wasn't my fault. I got the run around when my top denture got broke and it never got repaired. They are slow with getting claims started yet they want to settle claims way too quick. They have horrible customer service.

I switched to Travelers Insurance last year and they gave me a better rate than my carrier at that time. After few months they increased my rate 30 percent and now again increased by almost 40 percent. It's horrible how they give a good rate to have the customer switch and then increase later on. Unethical tactics.

Travelers Auto Insurance's bundled with my home insurance so the cost is cut down and affordable. They also offer roadside assistance which is always helpful in case something comes up. I've been pretty satisfied with the insurance. I would definitely like to download the app if they have one in case of emergencies. Overall experience was very easy and pleasant. I shopped and purchased through my mortgage broker and she worked with me to find the right policy for mine and my car's needs.

I've had the same insurance for years and years and the customer service has been pretty good. My broker helps me to access needs and decide if I need to up amounts. They have affordable coverage and I like the app they have in case there's an incident. I have my insurance card and can file a claim easily. But I dislike that their roadside assistance only covers the vehicle that is insured. Coincidentally, the ONLY time I've needed it was when I had to swap cars with my dad and they couldn't send anyone out.

Unfortunately, I have had to contact Travelers twice for auto claims and once for jewelry theft. Their professionalism is amazing. The first time I had to contact them, my 17 year old son had an accident and totaled our small car. The SUV in front of him had to suddenly hit her brakes and he did not stop in time. The other driver said she was fine, but the moment her husband showed up at the scene, he rushed her to a chiropractor. Her car, believe it or not, only suffered bumper damage. But the accident was enough for her to claim damages against us beyond the bumper repair. There were several Travelers' reps handling each step of the process. The person responsible for communicating with the other driver and settling the claim against us, kept us informed and remained calm the entire time. She understood my frustration and fear.

I did like Travelers car insurance because they had many options to pay my car insurance! I had the option to pay over the phone, online or in person!! Sometimes I would pay in person because sometimes I would have to wait til the last possible day to pay it! The features online were so easy to use! Once you learn to sign on you can never forget!! Customer service was always ready online to help you if you had any questions. Usually it took a day or two to have it account updated! If you found any errors, they fixed it right away

I purchase this insurance through a broker who has my best interests at heart. I have purchased other insurance through them and have been well served. Fair pricing is very important as well as good service and I feel that I receive both from Travelers. I also feel secure that they will honor claims fairly and in a timely manner. But of course, I would love to have my rate lowered and would appreciate more considerations for my outstanding record and low mileage if possible.

I have been with Travelers over five years. It was part of my employment. They bundle, provide excellent customer service and are reasonably cheaper than others... Also they provide good information on what is the best when it comes to fixing your car. It provided me substantial reduction in payments but since I have been with them I haven't seen where they offer any reductions unless I go up on my deductibles. I don't like that. Also, they should have better rates for good drivers and should provide lower rates for long standing clients that does not have accidents. Moreover, they also should provide two payments instead of one for homeowners policy.

Travelers is great to deal with, had emergency while out of state with flat tire, had roadside assistance thru them and they were helpful in finding help to tow and transport my family... Their app is great to use too. However, I wish my insurance policy was a little cheaper... with discounts for time with them I know there is one. Just wish it was more and one for accident free... 7 yrs no claims should reward for that. Never had an accident so rate hasn't changed. Still have them for home too cheaper than other ones. First insurance company and overall very happy with them.

Despite never being ticketed or in an accident, almost every company wanted to charge me $300/month for a used car, purely based on my age. I am young and poor so price matters a lot to me. Travelers Auto Insurance was the best policy I could get for the cheapest rate, but they could be cheaper. They have 100 mile range for roadside assistance and a great bundle deal. The agents are super friendly and windshield claims are easy to file. However, they're very difficult to communicate with over the phone, I'm constantly being redirected. They also failed to send over a copy of my policy to the bank for 3 months straight due purely to miscommunication and laziness, nearly forcing me to get Gap insurance.

Travelers is easy to work with. Their website is user friendly and very accommodating. I also like that I can call 24 hours a day and 7 days a week and get help with any problem and any questions I have. They really try to fix my issues. I also like that they have people answer and not robots. However, they charge a $3.50 monthly handling fee because I have payment automatically withdrawn which I wish they did not. I pay a lot of money for insurance and I feel that the additional $3.50 is ridiculous.

I like the price and everything that comes with it. You get a good amount for the price. Travelers Auto Insurance is great and treats its customers pretty good. The people are also nice. They care about their customers but we'll have to see how it goes down when/if I get into an accident.

Travelers Auto Insurance offers a multitude of insurance options to select from and covers both car and home in one policy. It was easy to follow and there was no high pressure to buy from this company. However, it's a little high in premiums. Nevertheless, the ability to find the right combination of coverage was easy and the language of the policy was easy to follow. It met all my insurance needs in one complete package with easy to understand language. I would recommend this insurance company to my family and friends.

It was super easy setting up auto insurance with Travelers. All I needed was a VIN on my new vehicle and I was only on the phone for 10 minutes. I was surprised at the great rates and customer service. They are easy to work with and considerate regarding my time. It's a plus that the customer service rep was American as well. But having complete self service accessible through the website would be helpful. And what's weird is not having an agent that I can sit knee to knee and go through my policy and ask questions, but knowing how quickly I can get in touch with someone is reassuring.

My insurance went up a lot in last two years so I started getting quotes. With no tickets or accidents on my record I saw no reason for such increases. Got a better rate from Travellers. Travelers Auto Insurance has the best rates I could find where I live right now. They seem to be nationally respected. Recommended by an agent. They could match my current coverage for a much lower price.

I really like my auto insurance and the features I enjoy are the automatic deductions. I dont have to remember to go on the website and set up a payment every month. I also like my insurance agent. We haven't had much interaction, but what we have has been good. I find it's very inexpensive, but I would probably make it even less expensive. I have found cheaper policies but I don't qualify for them. Other than that, everything including the process has been easy to do and not stressful. Their policy information has been easily read.

I liked how much easier it was to get a quote at Travelers and how much cheaper they were than all the other companies. They generally make sense. Additionally, I love that they call me when I have issues and that everything can be done online. They are so nice when I am talking to them and totally understanding in the conversations. However, I would add a feature that makes your glass deductible $0 for each car at least 1x for each 5 years so that you get what you are paying for and not wasting money on a service that they never use and paying for something that someone else did like throwing a rock at your windshield.

Travelers has always provided excellent support and treated me well. This insurance has been very reliable as I have also had 4 teenage drivers being covered at different times by Travelers. The website is clear and easy to understand as well. However, there has been very little frustration, disappointment or unhappiness with this insurance company over the lifetime of my policy. There have been times that I wish there were different payment plans that could be used many years ago, but this has been much more simplified with the introduction of online payment via the Travelers website.

I found the price I was offered at Travelers Auto to be extremely competitive for the amount of coverage required by the state of Nebraska, which is liability only. But I wouldn't recommend this company due to the way they handled the cancellation of my coverage without any warning due to an accident even though the other driver was ticketed and I was not. The customer service representative kept referencing company policy instead of giving an actual answer to my question of why I was being penalized for the carelessness of another driver. They felt very impersonal and seemed to just see customers as dollars and not as human beings.

It was easy to purchase the policy with Travelers Auto Insurance but it's a waste of money. I pay over 1000$ a year for it and if you never use it you've paid thousands into nothing. No return. So where does my money go after all the years paying into it? I'm well over 100,000 in so why keep taking my money? Why not just hold it until something happens and I need to actually use it? Not keep paying into it until I don't drive any longer. It should stop at a certain point.

I don't like any of the features that's why I switched, I had asked to cancel my insurance and they said they would. Then I called 5 days later and they still hadn't cancelled. Instead, they sent me to collections. I called and they said there was no note of me calling to cancel when clearly I had cancelled 3 different times. They are very arrogant and so big. Just so they can charge you late fees. They need to cancel when they say they will.

The Travelers car insurance was great and it has a great website and I really would not change a thing. I was able to get the policy and renewal of the policy using the phone and/or using the internet on their website.

I have had coverage through Travelers for forty years. Purchasing the insurance was an easy process and I'm yet to talk to a customer service agent who acted disinterested in helping. They are customer oriented and easy to work with. They respond promptly and accurately when questions or an issue arises. They have a strong sense of business ethics. However, their rates go up seemingly without cause, although that can be said of the entire industry. I am vexed because we had a 10% increase this year after no claims for over ten years.

Our insurance agent had no issues switching me and my husband to Traveler's Insurance. It was painless, and we saved a lot of money by switching, as well as gaining extra coverage. Traveler's Insurance is very reputable but perhaps more promotions or offers might be nice, and a bit more interaction on the website. Nevertheless, I appreciate how easily a claim can be settled, and that we get free rentals when needed. I enjoy receiving so much coverage and a lower cost than previously used companies.

Travelers Auto has discount for paying one year. Discount for long term client. Discount for no tickets or accidents. When I went through a broker, they seem to be the lowest.

We contacted our local agency to change insurance companies due to rising cost and they compared prices and Travelers had the best coverage for the lowest cost. The price was very reasonable for the coverage we got. Also, the company offers claims representatives twenty four hours a day seven days a week and we can pay annual premium which saves us money. We are very pleased with Travelers overall.

I shopped around with my usual agent and had previously been with Progressive. We found the Travelers policy which was a little cheaper and slightly more comprehensive. It was easy to purchase and I got my documents right away. I truly hate that I legally have to have insurance at all but if I have to have it, Travelers seems easy, with a decent price value.

We are really happy with Travelers. It's an affordable auto insurance and it offers a lot. I love the option of the yearly premium and the option they give for roadside assistance and rental. The claim process is really easy and fast too. It's an easy process to buy and love to renew every year instead of every 6 months. However, I would improve their website. It would be great if it was more user-friendly and included options to make changes through there like adding a rental. They should also offer the option to pay online and not charge more for it. I don't really like automatic payments because sometimes you wonder when they will take the payment out. Sometimes is a different day than they're supposed to.

Travelers Auto has been a good company to deal with. Great customer service and have had no problems since I started. Would continue to do business with them. Until they are not providing me good rates.

Overall I've had had a very positive experience. Purchasing was extremely convenient and everything can be done online. They were very forthcoming when answering all of our initial questions. Our payments are automatically deducted so we don't miss any payment. Almost everything can be found online and it's easy to make a claim. They have great customer service. But it can take a long time when you call. It can also take a long time for adjusters to return calls. It's a bigger company so we don't get the same contact as our old small town insurance

It was super simple setting up my policy and ensuring that I received the best rate possible. I like the local agent and that they offer several discounts for good drivers. But I'd like the rates to be less expensive, or if they offered more valuable discounts that would be a nice feature as well. Nevertheless, I'm happy overall.

We're happy with Travelers and our experience has been good. They've kept the cost down since we're accident free and we like that the cost is relatively low compared to other insurance companies. The customer service representatives are pleasant. Their policies are clear and easy to understand too. We like the features of the roadside assistance and the accident forgiveness. But we dislike when our police price goes up. We would also like to improve the accident forgiveness requirements to reward loyalty.

Getting the insurance has all been very simple for me, as I am part of a family policy. I like their excellent customer service, towing insurance, easy to make payments and claims, quick claims payout, easy to get a hold of people and talk to an actual agent. I am trying to get a new one due to moving and they have been very helpful in my needs. However, I wish there was a location closer to where I moved to and that I could keep my policy and current insurance agent.

I got the insurance policy thru my job. It is group insurance for auto and travelers. Did not have to worry about my payments being late or forgetting. My job and Travelers made the payments easy for me by taking the payment out once a month thru our direct deposit account in checking on our job pay date. Also Travelers had good auto coverage with renters insurance included. The only thing I did not like was the amount they wanted to withdraw from my account. They took out two payments a month so I could be one month ahead. That plan really took a lot out of my paycheck every month making it hard to stay within my budget for the rest of my bills.

I purchased the insurance through another company who have dealt with for years who have been very helpful, aggressive and concerned with my financial being. When I phoned them I've always been treated with the utmost respect and attention. I've been given direct phone call numbers and contact names and my questions and concerns have always been directed promptly. Any concern was never made a major issue but yet attended to. But I wish they would do a promotion or a benefit where you would get a bonus or a credit for recognizing good driving with no accidents and help make the premiums a little bit cheaper or appreciate their customers.

They are always competitive with their pricing, easy to work with, are always making sure they have updated information, send regular updates with any changes in their information. It is easy to contact a representative if I need to as well. They also have been helpful when I have questions. But it would be nice if they could send more insurance cards and make them laminated so they last longer.

Went on line, talked to friends and called many car insurance companies like Progressive, Geico, Allstate, AAA, etc. Some insurance companies took our information and promised to call back with a quote but they never did. Travelers Auto Insurance was recommended by a good friend after we cancelled our old policy with State Farm after they refused a valid claim. We were persuaded to go with Travelers which he had been with for over 35 years and was extremely satisfied.

My overall experience with Travelers is the prices are the best I've found yet. When I talked on the phone with Travelers' customer service, they were very pleasant and understanding and they didn't come off like robots. When you call customer service they seem depressed and I cannot say that with them! They were complete opposite and the lady I talked to seemed polite and happy. Love it! I also like that they offer the insurance here locally in a hometown friendly place. They also work with your situations very thoroughly. I would recommend Travelers!

Travelers Auto Insurance charge a reasonable fee, offer quality insurance, and quickly resolve any claim we may have. The agent was friendly and knowledgeable, and quick to help with any questions we had. My husband purchased the policy before we were married and added me after. The agent was very informative and helpful and it took just a few minutes for me and my vehicle to be added to my husband’s policy. But I would like it if they offered the accident forgiveness. The deductible would go down each year you were accident free, going down as low as a zero deductible. Or a cash back program for being accident free or low accidents for each state.

I've had a great experience with Travelers so far. They're easy to use and quick with responses. The two times I've needed them they were easy to work with. I also like the ability to pay online. They're a little bit more expensive than other companies but they take care of claims quickly and without problems. It's worth the money knowing.

also provided lower rates for no accidents or claims filed in a period.

Travelers’ price is always competitive and receive multiple choices and options and they step me through each one. It was a very simple experience overall. It was easy to deal with the agent, I never have to go in person to an office, I can do everything over phone or in an email. My agent gave me many choices and quotes for me to deal with. And is always available by phone or email to help me answer questions I may have. But if I email one of the agents, I expect a response as soon as possible. There have been times where I had to make a phone call.

Stay away from Travelers... as a client or someone that’s submitting a claim! As a client you pay all this money monthly for insurance but they will never pay the other person you’ve been in a wreck with... and god pray you don’t get in a wreck with someone that has Travelers Insurance! I was rear-ended on the freeway 70 days ago in my new BMW, I hadn’t even made a single payment! First they forced me to open a claim through my insurance as I was told it will take a month for them to admit fault! WTH! So I had to open a claim, pay my $500 deductible out of my pocket, I had to pay $900 rental car out of pocket, I had the car ceramic coated 2 days prior to this guy crashing into me $1,000 which was ruined, AND my company had to pay some $7,000 in repairs.

Travelers is an excellent company. Prices are good and coverage is exceptional. My agent is friendly and competent. I like everything about Travelers and it is a perfect experience for me and my family. We are glad we had the opportunity to do business with them and you really feel like family with them. I would recommend Travelers to everyone.

My insurance company is the most affordable and easy to work with. They have been great with all of our claims thus far and allow monthly payments, which is a huge help right now since we can't pay 6 months or a year upfront. I used a broker to find the most affordable policy and they set it all up. It was super easy. I signed the applications and everything online. The only potential improvement for them would be to remove the $5 per month billing fee.

Customer service is good. One accident handled successfully. They handled my claim quickly with ease but I wish they had some local offices to better serve me because I had to go way out of my way to get a claim. I also really wish that they had a smoother process and had gone after the car wash which was responsible for my damage to my truck. Turn around is ok, but rate is high. Also, I could not get a quote on my own and I wanted to get separate quotes.

My overall experience in purchasing my policy at Travelers Auto Insurance was I went to an agent, he found the best deal. He came my house and we reviewed our options. He took care of everything for us. What I like best about selecting my policy is there is no bills sent to me, all electronic bills. I get reminded by email regarding upcoming payments. However, the automated call center is ridiculous. I want to talk to someone when calling to pay my bill monthly.

After more than 4 years with Travelers for home and auto (3/4 cars) and NO claims whatsoever the entire duration, our rates were raised 19%! We called and were given an incredibly unsatisfactory response that had something to do with the fact that we live in TX and there were floods in Houston (we're in Dallas and again, have made no claims on insurance). So we switched. Our new rate is $2,000 less than Travelers.

I relocated To South Carolina and I call several different companies directly and the prices quoted were very high. Then I found an agent down here and got the best plan. Travelers has the best price of all the companies I contacted and their customer service department is wonderful. I recently had to file an uninsured motorist claim and the claim department was also wonderful and my experience went extremely smooth. I also worked with the billing department and they helped me take care of an issue.

Affordability is a key. I like how Travelers does not cost as much as others. I have browsed around for an insurance that will not rob my wallet and this seems to be one of the low costs one. But I prefer to bundle my car with my rental but they do not have rental insurance. I also would like a bundle with a motorcycle insurance. It would be more convenient if I can pay all my insurances in one bundle. I hope that in the future they will have more options.

Travelers Auto Insurance has excellent customer service. Whenever I call I get a person, never a tape recording. They were able to quickly answer my questions without referring me to someone else. They were very helpful when I needed insurance, making sure I had the coverage that was right for me. They asked me many questions about what it was that I needed. Overall, it was an easy process to get the insurance.

The purchasing process was easy and uncomplicated. We have been with Travelers over 25 years and have no complaints with their service both home and auto. Travelers is reliable and knowledgeable and affordable. Travelers has excellent customer service and they are always willing to help. There is a customer service agent available around the clock and there is never an extended wait over the phone. However, the last accident with my car, my son was driving. The accident was not his fault. The other insurance company would not pay the full claim, only partial. They said, if my son had been going slower, he could have stopped in time. Travelers backed them up and would not take any further action.

My boyfriend already had Travelers so I was familiar with the website. I purchased it online by myself and their website was incredibly easy to use. I immediately got an insurance card. Travelers offers very comprehensive service at a very affordable price. I also like their roadside assistance. The customer service Travelers provides is unmatched and they always answer the phone when I call very quickly. They are always incredibly helpful and easy to contact. Plus, they never take the money out of my account at an unexpected time.

It was very easy to purchase Travelers Auto insurance on their website. I was able to securely and quickly purchase Travelers Auto Insurance with my credit card. The concierge service made it very easy to have my claim serviced. The staff of Travelers were friendly and easy to work with as well. However, it would be great if Travelers Auto Insurance had a mobile app to get serviced and it would also be great if Travelers Auto Insurance had the same coverage at less cost.

After moving my secondary home to Travelers. They are marking me as non renewal. Because my tenant has an English Mastiff. The English Mastiff is called the gentle giant for a reason. I have never seen in the news about an English Mastiff attack or read about one. This company is ridiculous in labeling all mastiffs on their blacklist. There are many mastiff breeds and most are not aggressive at all. I will be moving my insurance again. If you have a dog over 5 pounds in weight. STAY AWAY FROM TRAVELERS.

I like Travelers, our agent, and the service we received. We pay maybe 30$ a month more for 3 cars. And we feel it is worth it for the lack of hassle. Our claim promptly resolved. No problems with company.

They are great company with pleasant staff. They have a good solid policy with great benefits for accident free years. They also respond quickly and no hassle claims processing. Tow package is worth the extra cost.

We have been with this company for 4.5 years. I also use them to protect my house with renter's insurance. When I have talked to them they were very nice and professional. I have not had to use them for any reason but I hope that when and if I do use them it is a good experience. I get a little bit of a multivehicle discount but still pricey. Maybe be a little bit cheaper for the people who can't afford expensive insurance. I would also give safe driving bonuses like Allstate. That is a plus.

Great insurance so far. I like the price and the coverage amounts. I have a combo policy home and auto so it's better for pricing. My agent was great. Auto payment mentioned available. Only issue I had was a misunderstanding. I was set up on auto payment but it was for only one month. Had to sign a document for future auto payment, but never received. Almost had policy canceled

Overall, I had a good experience with Travelers Auto Insurance and would still have them if they would have been able to cover our vehicle with a salvage title. We are very loyal with the companies that we choose and would have stayed loyal to this company given better circumstances. Still, I would recommend this company to a friend or family member as a good option if it fit their needs. They were affordable for good, quality coverage. They were also easy to get a hold of and work with to change my coverage.

My experience with Travelers Auto Insurance has been decent overall. They've responded to my claims very quickly. They have accident forgiveness and they allow me to go anywhere for vehicle repairs after an accident.

At the time Travelers was the company with the cheapest quote. However, the rates go up every renewal period, with no accidents, claims or tickets. There is never an explanation of why provided and the bill is always paid on time if not ahead of time. We will be finding something new as I feel we've had better insurance policies in the past, and it was not what we were expecting.

I was able to design a policy that met my needs and my state's requirements at Travelers Auto Insurance. This allowed me to purchase with my budget in mind. All questions were answered on the website without having to contact a rep to complete my purchase of a policy. The check out process was speedy and I had no errors after I purchased my policy. However, I would change the time frame in which they respond to your online requests and also give more meaningful information on their website. Still, I would purchase from them again because the website was very easy to navigate and all information was right there on the app page.

I like that their policies are easy to understand. They are cheap and I can't get along with anyone. They have excellent customer service too if they ever answer the phone that is. I don't like that the hold times are very extreme. And they are out of state. I would like to ask to have a local office. I think it promotes good character. Purchasing was alright. But I would really like to switch to State Farm.

Obtaining a quote was fast and easy. The process was simple and more affordable than expected. It included making a call and providing correct information. And all information about policy could be accessed online afterwards including insurance cards and policy. This company offered several discounts that helped lower my policy amount. It is also payroll deductible through my place of employment and even settling claims are simple. I like the overall service of Travelers.

My Travelers auto insurance gives me the coverage I want at an comparable price through an agent that I have been using for a long time. Buying the insurance was easy and I get a yearly breakdown of my coverage and the price for each item so it is easy to understand my coverage. It has also been easy to change coverage if I purchase a different vehicle. My rates have not increased due to minor accidents or tickets but have increased a few times at renewal times and I am not given an explanation for the changes. I also would like to be able to customize my plans more by using a website to select things I want to change the coverage amounts on.

I was referred to the agent by my realtor when I purchased my home last year. This agent was amazing and got my girls and I policies very quickly with the amount of insurance that would make sure we were covered well. The process and experience were smooth with little involvement on my part. I like that I can have my auto insurance combined with my homeowner's insurance policy and that they cover my adult children who live with me on my policy as well. I like the windshield replacement on my policy because in Colorado there is a lot of construction and dirt or small rocks and I can get a new windshield for each car once a year.

They are great if I have questions or need to be towed. I also like when they send information in a timely matter. It's great to be able to rely on someone if for some reason I was to get into an accident. I don't like that my last insurance agency had a problem with their system and gave me grief, so that is why I exchanged from them. I think good insurance means being there for the clients and if they have any questions they need to follow up.

Travelers Auto Insurance is reliable and the price is fair. The purchasing process was easy and straightforward. Everything from the options I was given to choose from, to the agent who explained the policy was without difficulty. The insurance agent was very informative, knowledgeable, friendly and willing to answer any questions you have. You are able to access your policy online without any difficulty. You are also able to pay your premium online which I like. The overall experience was very pleasant.

Purchasing my Travelers auto insurance was quick, easy and overall a pleasant experience. Customer service representatives are friendly and knowledgeable, and they answer phone calls very quickly. I also like their price, their handling of claims and roadside assistance.

We had a simple claim of a broken windshield as we traveled. They instantly responded and sent someone to replace it in our hotel parking lot! Lifesaver! They were wonderful on a small claim we had. The customer service is easy to use and very helpful. Our experiences with them have been positive. However, we are doing some shopping around for more competitive rates; any smart consumer should always be diligent.

We used to have Metlife for over 20 years. Then we did an online quote with Travelers and we like the low premium. We are now paying half of what we used to pay in our premium so there's no way you can beat something like that. Travelers Auto Insurance is the only way to go and the only one for us.

We have our home and car insurance with Travelers. Anytime we need to make a change whether through the customer service or our agent they are always helpful and friendly. Great pricing and we love our agent.

My telephone calls with them were satisfactory and we recommended them to family members and neighbors at the time. Price could be better though or more competitive for that area.

My son has had Travelers for about 11 years and rates went very high in just one year so now he with another company. Filing a claim was like pulling teeth and their rates are going through the roof, and if you call and ask why they will tell you things just go up.

Travelers has been my worst experience in 40 years of having insurance. It took a total of 5 different people before they gave me the correct person for a rock in the windshield. Check your LexisNexis report to find out what they reported because it is difficult to change. After the one crack, they went up 37% in annual fee.

I used this auto insurance before I became married. The auto insurance was always reliable. The process of purchasing the auto insurance policy was awesome from beginning to end. Great workers to help with the process and answer all the questions that I had. It was a great experience overall!

I enjoy everything from this insurance company. It's safe and worth it! Also, very easy to pay. My car has everything it needs to be safe. The process of purchasing the insurance was awesome and definitely worth your time. I would recommend to anyone I know. Anyone would love it.

We purchased our policy with them because they were a local representative and a number of our friends recommended them. The national agents are very knowledgeable and the insurance agent goes to our church. They have been very responsive to our needs and have always been courteous. They have never turned down a claim even when it was our fault. When I have had an accident they were prompt in answering our claim. We have always used their recommended auto shop and have not been disappointed.

Our local agent is easy to do business with. Complete and thorough. I have dealt with our local agent on billing issues, payment issues and glass claims. Everything was handled quickly and efficiently, therefore, I assume the agents dealing with Travelers is fairly easy.

I like the cost and also the coverage I get from Travelers. They are extremely helpful and the customer service is fast with response time and solve any issue I may have. They take a lot of the stress off me and make me comfortable with the reliability they have provided for me.

I visited the local office, provided the necessary information, made a deposit on the policy and received information on the types of insurance. Within a short time I received my policy information and a follow up call from my representative. I like the personal attention and the representative was very knowledgeable and professional. Claims are settled quickly, the amount of the claim reimbursement was satisfactory and I was able to get a rental car while my vehicle was being repaired. I'm completely satisfied with the service, they don't need to make any improvements. The employees are very helpful and made the process very easy. I would recommend the agency to friends and family.

Travelers Auto Insurance is the cheapest policy I found. The other companies were much more pricey for the same full coverage policy. I am making payments on my car so I need to have full coverage. However, they aren't so good getting back to me. I filed a claim and they did not get back to me after I left 2 messages. They did call me once, and I called them back and sent them an email and they still did not get back to me.

All transactions were easy. They sent our insurance cards immediately and made everything very easy for us. Was very satisfied. The price was good. We searched and they seemed to be the best. They were also very courteous when on the phone with them. They got everything to us very quickly too. Very professional. We would go with them again if they were as inexpensive as our current insurance carrier. They were always available when we had questions or concerns. I would recommend this insurance carrier.

I bought the insurance through a broker company that I now really do not like. The process was not bad, I corresponded with the broker through email, she found the company, got me a quote and I just paid the bill. There are no surprises with my policy. And I like the price and the online access. Also, customer service is always helpful and friendly. However, I dislike the wait times and I really dislike sitting on hold for a long time. I also dislike that there is no local office and I don't have a human I can talk to face to face about my policy.

Every year I get information about changes and what my annual charges are due to my safe driving history. I get quarterly updates and offers to increase or decrease my dollar amount when anything changes. I feel important to the agency and believe I am getting top notch service.

I live in a small town, so being able to go to the insurance agency if I have a problem is great. I like the multi car discount Travelers Auto offers and I can pay my bill online. If I have any problems, I can either call them, go to town and talk in person, or look up my policy online. My husband did all the work with switching over the insurance policy. We did save money switching and I like saving money. My overall experience and process of purchasing my auto insurance is good.

They give you more coverage for your money. They were very helpful which made it very easy to purchase insurance. I was very happy with company. It was my own fault why I'm no longer with them.

I purchased the initial policy and made subsequent changes (adding and removing vehicles, making claims) over the phone with an agent and it was very easy. Anytime I need to call the toll free customer service number with questions or to make changes or file a claim, I can always speak to a real person and their website is easy to use. But I would like for Travelers to also offer policies for motorcycles and recreational vehicles as well as their traditional policies, so I wouldn't have to purchase a policy from a different company to cover my motorcycle.

I have been with the same company for a long time and they offer both Home and auto insurance. I have a hometown agent that is usually easy to contact. If not they are easy to contact directly and very responsive to my needs. But I wish they would give loyalty discounts as well. With there being so many insurance companies to chose from it has to mean something. I believe my rates are a little high for my age and driving record. But I have had my automobile break down and using my roadside assistance with my insurance, my son and I didn't have to wait long and customer service made sure we felt safe as we waited for towing service.

Travelers Auto Insurance give me discounts for multiple vehicles, never having had a ticket or accident, staying a loyal customer & recently they've reduced my bill by $33 (I think for being with them for more than 3 years.) I like their prices as well. I also like the fact that my father (an insurance broker in another state) was very pleased with my using Travelers & told me they were a great company. Their agents always helpful & super polite & never make me feel stupid regardless of the questions I ask. They answer quickly & seem to want to help me whether I'm adding or deleting vehicles. I've used other companies, some weren't the best experience and others were ok, but since being with Travelers, I will not be changing again. They've been around for a long time with an established good reputation. I couldn't be happier.

The premium at Travelers Auto Insurance is reasonable and they've always had our backs in regards to accidents and repairs. Everything is online and they are easy to contact and work with. It was simple and we pay online. We were also in a minor accident a few months back and they replaced both our children's car seats no questions asked, which I thought was great. But it could be a little less expensive. I feel like if I had time, I'd shop around and find a cheaper rate. I haven't had any huge problems with them though, they've been good to us.

I switched over from State Farm about 5 years ago because the rates were really great. But the past few years things on my insurance change suddenly and then my newest rate this month was insanely high and I have never been in a wreck or had a ticket in the last five years!!! DO NOT USE THIS COMPANY!!!

They were easy to register with. They had decent rates and were decent enough when I had an accident. Their rates are comparable with other companies. Naturally anyone would want the rates to be lower but what can you do? But they make things easy with automatic renewal and the people who answer the phones are nice and helpful. However, they could have explained things a little better when I had my accident. I had to ask too many questions about how to proceed when my vehicle was being fixed. But the company overall is fine.

Purchasing is very convenient because it can be done online. I like that getting coverage online is easy and convenient. However, with the lack of follow up and customer service I would have to say that my experience has been below average. It's also very expensive for comprehensive coverage compared to other providers. Unfortunately when there are actual claims, customer service is less than stellar. They take a long time to look into accidents and do not follow up with details of the investigations requested.

Purchasing the insurance was very pleasant. Agent is professional and response time is quick. Paperwork is quick and hassle-free through email/fax, all done in a day or two. Insurance was inexpensive, quoted more than 50 percent less than AAA insurance (my previous insurance). AAA insurance used to come with towing a year, but Travelers doesn't offer that. Also, AAA offers various travel discounts that Travelers do not. Still, I would recommend Travelers to others.

Purchasing the insurance was very easy. My agent did all the research and every year when it's time to renew my policy my agent starts comparing company coverage with my previous year to see what quotes she gets from them. She will then call me to see what my final decision is. I'm always looking for a way to save money for me because the insurance companies are not thinking of that. Travelers was the best pricing of a number of companies, the lowest price of that year and also coverage that suits our needs.

Had the best agent ever. He understood what I was looking for and found a great price for me and my 10 sons. Not sure how I would have done it without this agent. Travelers has outstanding service every day of the year. Kind people heroes giving caring, and they even went out and for my groceries and washed my car! But they really need to get a better understanding of the car insurance business. They never know what they are talking about. Don't care about customers. Never available. Ignorant and Impatient.

I have most recently purchased my insurance policy online through the Travelers website. They are fairly easy to do business with online and in person. My agent is very accessible night and day anytime. However sometimes, or really most of the time, I feel that the premiums and rates I pay are a little steep. I can cheaper policies through Geico.

My experience with Travelers Auto Insurance was easy, fast and efficient. The company was kind as well. They made me feel like we meant something to the company and not just a number. I like the price and what the policy includes... For that price you can't beat it.

I purchased my insurance for auto, home, boat through broker and they make it very easy for me to deal with. Travelers offers so many things to help with my home, auto and boat insurance which I really like including easy payment options and multi car discount which is nice to have. However, they should offer more discounts to all especially in certain circumstances of those customers that are loyal and accident free. Plus, I would like a way to make policy changes online.

We purchased Travelers insurance for a trip to Mexico and I liked the easiness of signing up, affordability and great customer service. We got this policy last minute and was amazed on how easy and fast the whole process was. I actually called during the weekend because I had a few questions and as it happens the manager was there doing some work and was able to answer my questions even though it was after hours. The price was very reasonable. But a discount for returning customers will be awesome.

I had previous issues with being on hold forever to get a customer service agent when I was a customer of other insurance companies. I really discovered the value when I bought a new car. Travelers recommended adding extra glass insurance which I did end up needing. Travelers could have their rates to be lower but that would apply to any company. The wish would be that there was no deductible for additional insurance services that you pay for but even with the deductible I saved money. But one thing that I was impressed with was how easy to do the process of purchasing over the phone. I had to switch my policy from my old car to my new car and the customer service was easy to contact and they were very personable. It was quick to file a claim. Very satisfied. Travelers Auto Insurance exceeded my expectations.

We purchased the same coverage from the same company through our credit union with a saving of $500 a year over the local insurance agent we had been getting our coverage through.

All insurance companies are basically the same! Many improvements need to be made, including personal interaction from company. I dislike that we are a number, with no personal contact from them since we initiated policy! They never have contacted us other than one late notice when four days late. Once in 6 years! They should also reduce cost instead of raising prices & charging $5 a month for making monthly payments.

Travelers offers comprehensive coverage with higher limits and at a lower price than my previous insurance carrier. The person I talked to was very friendly and helpful. She gave me the premium costs at various amounts of coverage and also tried to save me as much money as possible via discounts and bundling policies. It would be nice for rental car coverage to be included though.

I have car and homeowner insurance through Travelers and they are easy to deal with. It's easy to make claims, use website, and access cards. I mainly deal with an insurance guy and they also have friendly people when calling. I've been with the company for over 13 years and they have always handled any claim in a timely manner. But Travelers should offer better discounts to long-term members for length of service and for multiple policy discounts. They should also offer safe driver discount to one member if there are two on the policy but one doesn't have good record and other driver has a perfect record.

Travelers Auto Insurance is your typical insurance company. If you are a perfect person with perfect credit, then you will be okay. We were happy with our coverage at first. We had really good coverage at an affordable yearly premium. But if you have a false claim against you, you are screwed. If you have bad credit, go elsewhere. Travelers Auto Insurance is expensive and I dislike how our premiums are constantly going up even with being accident free. Despite that, I never have had to call for any reason so you sure of their customer service.

I called a local AAA and they recommended Travelers Insurance. It did not take long to get set up, and the lady who helped me was incredibly nice. The process was very easy for me. My plan seems pretty affordable and like a good value for the kind of coverage we receive. I felt like I was in good hands. Travelers have been very friendly whenever I deal with them or need their help. However we have been dealing with a claim from a complete fraudulent driver for months and the only update we have received is when I myself call the company. This has gone on for nearly 6 months already.