Travelers Auto Insurance Reviews

1/30/2020 I hit a deer with my new truck. Travelers adjuster listed damages at $6200. He listed all of the labor under paint work. Body shop listed damages at $7200 as ASE mechanics labor is much higher. The total hours match, and they go by the same book, but Travelers says they will not pay the higher mechanics rate for the mechanics work and that I'll have to. They (Travelers) know there is a difference between painting and mechanics but they want to stick by their adjuster who either intentionally or unintentionally slipped in the wrong labor rate. Travelers knows it's wrong, but refuses to do anything about it. STAY AWAY from Travelers.

I was rear ended in November. My car, which is 14 months old, has been in the shop for almost 3 months now. The initial estimate from the body shop went to their insured’s vehicle because both cars were the same make and model, which slowed the initial process down by three weeks! They insist on using aftermarket parts rather than original manufacture parts even though it will not be covered by my vehicle’s warranty. They are refusing to pay for undamaged parts that needed to be removed and reinstalled in order to complete the repair.

My son was in a wreck in my car on 12/17/19. We found out the person that hit him did not have insurance. My car was towed over an hour away to a salvage yard. Nobody knows why. First, we did not know our policy didn't cover a rental. We had always had Alfa and Allstate Insurance that included rentals. On Jan. 3rd, we got a call saying an adjuster looked at it, and said it wasn't totalled but needs 14K in repairs. They were going to tow it back to where I live and let the dealership look at to see if it had frame damage.

We traded in our leased vehicles for 2 new leases. The new leases have more safety features, so our auto premiums were lower for the 2 new vehicles. But our overall policy did not decrease as much as anticipated. Upon closer examination, the other vehicles on our policy were illegally increased mid-policy. There were no changes in how those vehicles are used or housed, so there’s no legal basis to increase the premiums on the other vehicles mid-policy. When I called to complain, Travelers told me to file a formal complaint against them.

Audits after audits in same year looking to find crumbs. I decided to upgrade my policy to cover myself on worker's compensation and they told me it would be 800.00 dollars for rest of year so I have already been audited twice in 2018. I get another letter in mail to say, "We need your info again." This time they tell me it's a voluntary audit. ya right. I volunteer all the time. Right after that they try to charge me for the full year and I was already covered. After this policy ends I will never use them again.

I have been with Travelers Insurance for over five years. My first claim in years was in November, 2019. The adjuster's name was FALLON **. Mrs. ** did not represent Travelers Insurance, with the exceptional service I am use to when I call. She was rude and very unprofessional, I am a senior and I expect to be treated in a manner that most people would want to be treated, with respect. I filed a auto claim, and the lies and unprofessional experienced I had with this adjuster was unacceptable. I have filed a complaint with the California Dept of Insurance. I hope this will help ** treat others fairly and with respect.

I will be telling everyone I can reach both in social media and beyond that Travelers is a company no one should deal with. We never ever make claims and we had travelers as our carrier. We had our camper break while on vacation out of state. It took almost 4 months and a few agents to get the thing repaired so we could bring it home. Then yesterday we get a letter saying they are raising our insurance to a $1,000 dollars and we are no longer covered! WOW. Awesome company (NOT).

Cancelled Homeowners policy for better rates and flat deductible with another carrier. Agent sent them Accord forms twice. They send me form to sign. After 2 weeks called to inquire about refund check the customer service representative started mumbling about moneys being applied to "another policy" while finally admitted that they are sitting on the moneys and the "check went out the day I was calling." Check is in the mail!

I was involved in an accident. The other driver was at fault and has Travelers Insurance. The damage to my car affected the headlights, taillights, and blinkers. It took almost 2 weeks for an adjuster to come out and look at my car. In the meantime I had to drive my car without half of the lights and blinkers working. They would not give me a rental until I put my car in the shop. I was finally able to take the car to the shop to get the repairs done. I took it in on a Tuesday and the rep from Travelers made a reservation for me at the rental place. Turns out the rental company had no cars on the lot.

Several months ago my son was hit by a driver with Travelers insurance. This entire process has been a nightmare! Other driver was found at fault and issued a citation for running his red light, multiple witness statements, and they still are trying to deny liability. I don’t believe Narvie, their claims rep, even attempted to research the accident other than asking their driver “did you do it?”. Our own insurance claims rep finally contacted her after multiple attempts by both he and I, Farmers provided Travelers the accident report, and still they refused to acknowledge liability.

I would strongly discourage anyone from using Traveler's Insurance. We went with them and didn't have any issues until recently. We received a letter from our mortgage company stating we were under insured and it needed to be fixed immediately. I pulled our policy out and they had us insured for $70,000 less than we even owe on the house. When my husband called them they told him we have an extended policy and that we are covered, but yet they refuse to send this "extended policy" to our mortgage company.

Customer service always helps me keep updated on discounts available to me now that I have retired, such as safe driver discounts and senior citizen rates. They are always friendly and willing to check for new rates that come available.

We were struck from the rear by a vehicle insured by Travelers. They did not argue or low ball the claim in any way. Our repairs were totally taken care of by Travelers no questions asked. A rental was even offered. A great experience with a great company.

I found Travelers Insurance employees to be very helpful and professional. I have had the good fortune to never have had to make a claim with them, so am unable to speak to their responsiveness to me in time of a crisis.

This 18 wheeler hit me as there is two lanes, one to make a left turn legally and the other to go straight. The street divider white paint is visible as day (street warning signs everywhere) as the light turned green I was heading straight in the right lane, 18 wheeler sees me because first green light means go and left means left. So why does the 18 wheeler need to come into the right lane to make a left turn. As he did go right into my lane before turning he swiped my truck from the cab to the end of the bed. All his fault. Now I bumped my temple really hard against the window causing a headache that lasted a whole day.

We have not yet had a claim with Travelers, other than for windshield repair (which was handled smoothly). We purchased our policy through an independent agent and are very satisfied with her attention to our needs. We are pleased with the policy we have as compared to other companies and plan to stay with Travelers at renewal time.

I switched to Travelers from a well known auto insurance company after they kept raising my rates even though I had never had an accident. Shortly after the switch I was hit by an uninsured motorist and he did over $10,000 worth of damage to my 2013 Buick. It was about one and a half years old at the time. I called the number on my insurance card and they asked if my car was drivable. I said I thought so and they told me to take it home and they would pick it up there and provide me with a rental car at their expense. They had a flat bed truck pick my Buick up the next day and took it to the Buick dealer that I bought it from for repair. They paid for the complete repair and kept me informed of everything that was going on. I paid the deductible.

They are top notch. Customer service is great. Their technology is 1st level. Price-wise they beat everyone including Geico. I am impressed. Roadside assistance which I had to use right away, was efficient. I tried a jump. Then they had to tow. Travelers called me, texted me, at all points I was well advised.

I was involved in an accident with Lyft in which Travelers insurance was handling the claim. They convinced me to not attain an attorney due to the driver being completely at fault then after months of contacting me regarding investigation of the accident, having me obtain documents for them which cause me to take days off from work and sending me through a lot of stress. They refuse to pay my hospital and doctor's bill or pay for any time I was off work. I ended up with a concussion from the accident. But the claims representative said there's no way I could have had an accident and that it was my fault. Always retain an attorney. And never listen to their representatives.

They changed my due date without notice. They were rude many times on the phone. They kept going up on my payments. They lied and changed things many times. When I cancelled they kept sending me bills. Then they sent a 2,697.00 bill to collections. I had another insurance agency all that time. They are a nightmare. I would not ever do business with those cons ever again. I would recommend no one doing business with them.

I highly discourage anyone from using Travelers Insurance. I am going through a very unique situation and the only reassurance I’ve received from the company is what they cannot do. On June 9, 2019 a building crane fell on my apartment complex displacing over 500 residents in Dallas, Texas. Today is July 29, 2019 and I’m still living out of a suitcase and do not have access to everything I own because they have condemned the building. The building also refuses to provide us any legitimate documentation to provide our insurance companies for further clarification.

My daughter's car was broadsided by a driver insured with the Travelers. He was 100% at fault. Her car was heavily damaged on one side and was "totaled" by Travelers. It was a 1999 BMW convertible with every imaginable option, and their offer was $2,000. I found at least 5 cars, same year and model, for sale for between $4,000 and $6,000. After 50 e-mails and phone conversations, they upped the offer by $200. They then stated that is the final offer, and refused to budge or consider anything else. What a horrible experience; this company is a cheap, cheating, miserly, penny-pinching piece of crap.

In process with my first auto claim in well over 25 years. Telephone queries are not returned in a timely fashion in an understandable manner. Supervisors are not available to share or correct sub-optimal customer service experiences. I assisted my 90 year old mother with a damaged windshield claim a few years prior. Rafting on that claim 10. Rating on my current experience 0. No one, organizationally, is available for clarity, understanding, or follow through.

I have had billing problems every month. Nothing gets fixed or straightened out no matter how many times I call and try. Had I known they were overcharging me and putting things in a bundle, I would have gotten rid of them long before now. I canceled my policy and now they are trying to bill me $40 on a canceled policy. It’s unbelievable, I should have done this sooner. Giving this company a 1 is a gift. They are shameful!

We have insurance with the Travelers two years. We had an accident on months ago. We still run around deal with that this claim department. She had a bad attitude..she does not help much and you can't hardly get hold of these people and you can ask a question because she talking with loud tone. I can get nothing out of her. What’s going on with our vehicle. It has been in body shop going to 4th weeks. Still waiting for the claim approval. I asked for extension rental vehicle. She say it’s their policy at the 30 days. They cannot help me even vehicle is still in the shop. I don’t recommend it this Travelers Insurance company. They have some issue with their customer service.

Travelers Auto Insurance Company has got to be one of the world’s most incompetent, lamest and laziest insurance companies on the planet. One of Travelers business clients committed fraud and performed careless repairs on my vehicle. I provided Travelers with photos, videos, mechanic comments and repair estimates. Travelers then claimed that they have to see the vehicle's damages anyway. Obviously, Travelers likes to play the role of an ASE Certified Mechanic. They recommend that I not drive the vehicle but then refused to give me a rental car. Travelers then took 12 days to come out and look at my vehicle just to see and take photos of the same exact damages that I already gave them previously. Travelers took a total of 15 days just to advise that they are not going to cover any damages now. What a waste of time and money. Stay away!

I commercial truck hit me and break my driver side mirror. They don’t answer the calls and after they answer they asked me to get an estimate from a shop to repair it. The estimate came for $386. They only send $168 and they said that’s what their estimate department approved. My pickup was parked and the truck driver Apologies for the accident but this insurance is bad.

I was using a valet parking at a hospital that was insured by Travelers. An employee working for the valet company turned too sharply and crushed the side of the truck bed. I got a quote from a body shop and sent the quote to the claims adjuster. The correct way to make this repair is to replace the complete side of the bed. The claims adjuster called the body shop and asked them to re-quote the repair by beating out the dents and skimming over with filler to smooth out the surface prior to painting. After talking with multiple body shops they all agree that the correct way to repair the damage is to replace the complete panel. It came from the factory with straight sides and I expect it to have straight sides when the repairs are complete. I personally don't think that this is a good company to have a policy with or have a claim against. All they care about is doing things on the cheap. I'll probably have to sue them if we can't reach an agreement.

Do not trust Travelers choice for road service. I live in Rocklin, California, and recently required road service through Travelers. The company they contracted with is shabby and gave me very inferior life-threatening service for a tire that blew on the freeway after their service person assured me the tire was good to go. I went to the road service company and was treated poorly and no apology or restitution was made even when my complaint went corporate to Hartford, Connecticut. Shame on Travelers. I dropped them.

I had my insurance for Travelers for 2 years and recently switched to another insurance company with almost same deductibles and options which came out to be half of the price I was paying at Travelers. I'm glad I made my change and thank you a lot for ripping me off Travelers!

I've had insurance with Travelers for 6 months during which my monthly payment was $54. I used their app to monitor my driving and received an excellent rating. I had been told at time of purchase that this would lower my premium costs. So I was shocked when I received my premium package and my monthly rate for the next 6 months has INCREASED to $72. I was lied to. I am now searching for a new, honest provider if there is such a thing.

Horrible customer service from my claim rep. He had no problem with the auto body shop facilitating a fraudulent claim and fixing body damage that I did not cause. Pictures prove this. I will never deal with this company again.

I was hit by an insured from Travelers. I filed a claim but it was denied without having insufficient evidence as to why it was denied simply because their insured lied about what happened and they choose to side with them. I contacted the Travelers agent and was very rude and unproffesional. Hung up on me twice. Didn't even try to hear me out. Horrible experience ever.

Travelers is the most unprofessional insurance company of all time. I was rear ended by a Travelers client earlier this year. Most of the claim was handled adequately, then things went downhill. After the damages were fixed I filed a diminished value claim. It was promptly denied. When I asked to be elevated to a member of management, I was ignored - twice. I have the emails where I professionally asked to be elevated and the responses from Travelers which refused to recognize my request. When I filed an online complaint on the Travelers WWW site, it was also ignored.

Travelers will rip you off if you choose to pay in monthly installments. These people will add another 5.00 to your payments. They make promises they cannot keep. Also they increase well above market value and rip off their long time loyal customers.

I am not insured by Travelers, but have been trying to recoup out-of-pocket expenses from an accident caused by their insured driver. The “claim handler” I have been assigned to has purposely ignored me, repeatedly, and has refused to do anything with my claim. Worse, she seems to have a basic lack of knowledge about what subrogation entails. It’s astounding that she could remain employed and be so inept.

I met an accident in October 2018 at Columbus, Ohio. It took them 3 months to reimburse my claim for a rental vehicle and damage for my car. Very unprofessional, manipulative agents work in their claim department who gave me a very hard time to pay the money back for an accident which was not even my fault. Won't recommend it to anyone.

I added a driver. It should have raised my premium by $200.00, but it raised them by over $500.00. When I questioned it the agent acted like I was stupid for not understanding why $200.00 + $200.00 does not equal over $700.00. There is not an ounce of honesty in this company. Don't even consider doing business with them! You will regret it.

This company discriminates against deaf people and always denies claims when they know the person is unable to communicate with them because of a disability. At every turn they will try to get out of paying claims they know they should. They should be boycotted.

On Jan. 16, 2019, I was in a car accident, I was traveling southbound in the right lane. I was struck by a sand truck by a vehicle making a u-turn directed by a NYC flagger from the northbound lane which caused damage to my car (1,659.35). Travelers Ins. Offered me 10%. They need to pay this bill in full.

My Dad just turned 80 years old and for his birthday he got a bill for $3200 from Travelers. No accidents except for one drunk that hit him in the rear while stopped at a traffic light and no speeding tickets. He drives a 2015 Spark worth about 12k or so. His coverage is minimal with a $1000 deductible yet his insurance is 3200. This should be criminal.

I left Travelers back in November because they raised my premium again with no notification and found out only after the money had come out of my account. The day my new policy would have started I called to switch and they said as long as I did it that day I shouldn’t have a charge. I went ahead and switched to Geico and later was billed for a bogus $50 charge I was never communicated of when I asked about leaving them. It seemed so unfair and dirty to charge something like that for leaving them so after trying to fight the fee and getting turned down I didn’t pay it.

I was in an auto accident with a Travelers insured and Travelers accepted full responsibility for the accident. I submitted the estimates to Travelers in the amount of 1832.01. At no time was I called or notified they changed the amount of the estimate. I was mailed a check for 600.00 less than the estimate. I had to call the claims agent to find out why. I was told the shop and claim agent talked and lowered the estimate. Now I can't even get my car repaired without spending 600.00 out of my pocket for an accident that Travelers took responsibility for.

They did not process my payments properly and refused to change it even though the agent called and explained. I have never in 65 years been treated so bad by a company. It was obviously all about them. I advise against anyone using Travelers Insurance.

We were given an auto quote with all of our information filled out (including a listing of recent accidents). Called back a few more times to make adjustments to the quote, gave it a few weeks to think over, and then called again to pay for the plan. Then, was told that we're not eligible. After talking to multiple people on several occasions. They pulled the rug out from under us and didn't honor the quote they gave us. Talked to a manager and was told that "our quotes works for 19 out of 20 people". What? They should care about providing excellent service for everyone. Extremely disappointing, unprofessional service. Unlike any other auto insurance I have contacted. Cannot believe the level of deception, rudeness, and disrespect that we encountered. Left comments and messages on their Facebook page, and they ignored them... Don't understand they're still in business.

My experience with Travelers Insurance has been outstanding. I have made a couple of claims and Travelers has always come through with me. They have always been there when I needed assistance or even when I contact them about my policy.

Travelers has great customer service and is available for most of the evening hours to talk to customer service representatives. Most of the representatives are cheerful and helpful and will answer all of your questions. A minor problem is that they are not available to answer basic customer questions late at night. They are also a little pricey, but most insurance companies are. The area I live in doesn't have much choice in insurance companies and they are the best coverage for the price, even with this price tag.

I canceled my policy with my Travelers agent two weeks before the expiration date. I am told by Travelers that I am being billed because the agent did not cancel the policy and waited for it to expire for nonpayment. I did not agree to a renewing contract. The agent, Insurance Agencies of Ohio in Worthington, OH tells me my new insurance agent did not send them cancellation forms. This is nonsense. I canceled the policy well in advance. And Travelers, who sends the bills, tells me they can’t fix it. The agent has to.

My family used to love this insurance company, as it was a great price for the coverage we got. However we recently noticed that they had been raising our premium up by $20 for the past couple of years. When we contacted them about it, we were given the runaround for days before we finally were able to talk to someone who knew why this was happening - and the reasoning was because our area has a high amount of accidents. It does not matter that we have not had an accident ourselves or even so much as a ticket, and we get no benefit for being good drivers.

I am a Travelers customer. I have auto and homeowners insurance through them. I was in an accident May 24, 2018. It was not my fault. I got rear ended by a girl that just got her driver's license and was texting and driving. I contacted my insurance company the same day and told them what happened. Sent in the police report. They stated that they have not heard from the other driver's insurance and would contact me when they did. I was also informed that until they heard from the other insurance company if I wanted my car fixed I would have to pay the deductible myself. So I waited almost a month to get my car fixed when they were able to get a hold of the other insurance company. The other insurance company MetLife took responsibility and sent me a $500 deductible check. I was then told to let Travelers know where I was sending the car for repairs. I did so and it went from there.

We tried to cancel this auto policy to switch to a better company. So when we switched we thought it was a done deal. Well, apparently it wasn't for them. We have since received bills and now collection calls regarding the policy that we canceled. I am so fed up with these clowns. Now, I have to hear collection calls and receive a bad rating on my credit rating. Don't even think that Travelers Insurance is the policy to switch to. Believe me. Keep the one that you currently have. If I could give them a minus 5 rating that's what they deserve.

I was shocked then humored by this letter I received from Travelers just a mere 2 weeks after purchasing auto and home insurance through them. My shingled roof is 10 years old in great condition. Had a guy 3 months ago blow off any small branches... Gutters have caps so no need to have them cleaned. He used his phone to video my roof to show me how it looked. Just received this letter from Travelers which identified the following condition: Roof has heavy moss growth and needs to be removed. And they want me to provide pictures and work receipts. I am livid and of course will not renew and hope I have no claims or dealings with this insurance company in the coming year.

This company doesn't care about the customer. They are horrible to deal with, I regret signing up. They're mistake screwed me. They are charging me twice in one month because they decided to take payment much later... So I'm paying much more, and they didn't care.

They are thieves. I canceled my insurance before the due date because I got a lower quote from State Farm and Travelers charge me half price anyway, I was told by Travelers agent that I can cancel before the due date and I won’t have to pay anything, but later on another agent told me I have to pay half of the total cost. TRAVELERS INSURANCE COMPANY IS A LIAR AND BUNCH OF UNPROFESSIONAL EMPLOYEES WORK THERE who don't know what they are talking about.

I was scammed by the company "Travelers Insurance". They offered me a good rate for homeowner and auto insurance pack for the first 6 months. The auto insurance then went up in the next renewal by more than the double! After three calls trying to know what caused the huge increase to my premium, I got the most ridiculous answer, that for some unknown reason, their system did not detect the two accidents I had during the past 2 years!! Then, surprisingly enough, the system was fixed and reflected the accidents! I was very clear declaring these accidents while providing my information to the company, in addition to the report they ran.

I was paying monthly. After a 25% increase for no reason...I cancelled. I told them I'm paid to the 2nd, do not debit my account for another month. They proceed to tell me I owe them that exact same amount for back charges...nothing but a scam. I will file a complaint with the state attorney general for fraud and try to recoup my money.

What is the point of home insurance if they won't cover water damage in my home? My air conditioner malfunctioned, leaked everywhere, and caused major mold damage. The previous owners clearly let it go on for a while. It was so molded that a wooden beam HOLDING UP MY HOUSE was completely saturated and rotted. As a result, we had to tear out an entire bathroom and replace EVERYTHING. Travelers told us "we don't have a claim" because it wasn't a leak? Awesome, thank you for all of your help. Between this scam, and a home warranty, we have gotten 0 help from anyone.

I pay a lot for comprehensive auto insurance through Travelers. I was in the store when a thief broke into my vehicle. Busted both front and rear windows (front glass didn't shatter so he shattered the rear). Naturally I contacted Travelers to get the damage fixed. Long story short, when the adjuster arrived I asked if it was even worth filing since I have a $1000 deductible. I told him I had received quotes of $1000-$1200 to repair the window glass and so this might just be a waste of his time. Adjuster assured me, "let me see what I can do first". Adjuster comes back 40 min later and says he calculated $2200 in damages... he added every little plastic piece that GM is proud of to come to that total. Surprised but happy because at least it would cover the repair.

I was in an accident when a woman backed into me and hit me and the lady was insured by Travelers Insurance and it has been nothing but hell ever since. I was pregnant and ended up miscarrying. I had my beta labs done two days prior to the accident and spoke with my doctor’s nurse told me that I am doing perfect. I had absolutely no issues with my pregnancy and I have been fighting with this insurance to get compensated for my loss and my stress and they are absolutely awful to deal with. Do not ever be insured by this company. I cannot even imagine having them as my insurance. They do not care at all about the person. All they care about is getting you out of their hair.

A lady backed into my car and damaged it. Her car had virtually no damage. I specifically went through her insurance since the fault was solely hers, I refused to have my insurance cost raised due to the fault of another. Travelers was a nightmare - horrible agents who refused to pay the full amount despite it clearly being the fault of their customer, refused to send a person out to look at the damages, prolonged the situation. After only agreeing to pay half, I appealed the claim again, and got denied again.

I was a passenger in a car accident - driver (with Travelers insurance) was at fault. I was injured. The claims rep led to believe that Travelers would be taking care of paying back what my personal medical insurance paid. I was paid a settlement for my personal healthcare bills and some extra for time off work/compensation. Basically I found out 4 months later that Travelers lied to me. They never took care of the insurance subrogation and now I have to pay $1000 to my insurance (which is a lot on my salary; I already spent the rest of the settlement on my car repairs {my car wasn’t involved in the accident}).

I am insured with Travelers for the past 4 years and I am very happy with their claims process. We had two incidents, of them one in 2016 where I hit an animal necessitating repairs to the front of the vehicle. The claims process was seamless, the adjustor from Travelers was reasonable and wanted to make sure that the hit was indeed an animal hit and not any "concrete or steel animal". I liked his overall humor, he let us choose our collision center and we chose to be paid for OEM parts only, and he acceded. We took the car to the Mercedes-Benz Collision Center and all costs were completely covered between the collision center and Travelers. No questions were asked and our insurance rates didn't increase.

My parents had Travelers Auto Insurance so I got them too. The process was super simple. I sent an email, asked for a quote, they sent me a quote and I completed everything online so it didn't cost me time having to take off work. I like that my rates last year seemed pretty low or decent which was nice with me being young and recently off my parents' policy. However, it really bothers me that my insurance policy went up $13 this year and I have had no accidents and no claims in my vehicle is now a year older. I figure my rates go up because now I'm paying for all of the people who put in claims from Houston and Florida and California because of all the natural disasters and all of their claims I'm suffering now which is just not fair.

Purchasing from Travelers Auto Insurance was very easy. I called in to get a free quote and had insurance within 10 minutes. They have top notch customer service. Any time I have called in with a question or an issue, they helped with no problem. I also have a son, and they helped with getting him insurance. The only dislike is that I called one day to check on roadside assistance and they do not offer that. Other than that, if I needed anything, they would be more than willing to help.

I never had any issues with Travelers Auto Insurance from the day I first called them to now. I like that the customer service is well and prompt with any and all issues I may have. Many times I have called for question and had them answered immediately. Everything has been taken care of in a professional manner anytime I have called. The overall price isn't too bad but I would prefer it to be a little bit lower for being a customer as long as I have.

I like the coverage Travelers Auto Insurance provides. They are reliable and reasonably priced. I also like the extras that are included at no additional cost. Also, I really enjoy the mobile app and the ease of access that my company provides. Travelers does an excellent job in customer service as well as their representatives are friendly and helpful. However, I dislike that I don't always get a quick response back in regards to claims. I also don't like that sometimes when I make payments it doesn't always post automatically. I have to always call to see if my auto payment was accepted.

Overall, the entire policy purchasing process at Travelers was relatively stress-free. I like that they have knowledgeable representatives and an informative website. No questions was remain unanswered.

The policy I have is Travelers and they provide a very thorough policy that not only covers me but my passengers. Luckily, my insurance man works in my office so we have a personal relationship. They provide the best customer service. However, I am not a huge fan of the prices as it is expensive. I wish that someone else not under my policy is covered under my insurance if they are driving my car.

Travelers Auto Insurance was offered through my work and the purchasing process went very well. They gave a small discount and also do payroll deductions so I do not need to worry about sending in a payment. But they recently sent me a letter stating there may be other drivers in my household and that if I did not fill out the questionnaire they may raise my rates. My daughter changed her last name which was one and the other was my brother sending his mail to my house while his was getting built. I do not feel it is any of their business who is at my house and I wonder how they got that information. But so far there have not been any issues with them and they have been helpful when needed. They are very friendly and personal. My daughter was in a small fender bender and they called several times to make sure everything was alright and taken care of for both my daughter and also the person that she rear ended.

We were switching from another company because the rate kept increasing. The Travelers agent we talked to was thorough, knowledgeable and helpful in getting our policy switched over and at an affordable price. I am thoroughly impressed and satisfied with Travelers' customer service. It is very rare to have helpful representatives these days, but every time I call I am treated well, quickly and efficiently. Their customer service is outstanding. I am very appreciative of their effort and commitment to customers. Overall, I am very satisfied with the company. They have been excellent in all services and offerings.

It's easy to purchase a policy from Travelers Auto Insurance and the paperwork for obtaining a policy was simple. They work with my local insurance agency which is convenient and made the transition to Traveler's easy. Also, their pricing is very reasonable for my spouse and I. They offer discounts for multi-policy which is nice for homeowners and their coverage is good for the price. What I didn't like though is the pricing for my teenager. The quotes were through the roof for her so we ended up purchasing a separate policy for her with a different vendor. She is an honor student and attended a reputable driver's ed course which I though would help but it did not.

I walked into a local agent's office and she sold me a Travelers policy. It was very simple to do. As far as my overall experience it was great. I liked the price, and they were right on top of any claims that I made. Very easy to work with, too. I was happy with the service and I had no complaints about the company, only the agent, she is why I changed companies. After my divorce she became very rude towards me and told me that I couldn't be insured by Travelers anymore and would have to change to a company that was 3 times the price.

Travelers has really good coverage for all types of customer needs. It has been basically in cruise control since I've had it, and it's never let me down. All in all they treat their customers well. Their policy was really easy to obtain which was exceedingly nice. Additionally they have always been very fair with their prices. For instance my prices have gone down each year since being with Travelers and I haven't contacted them at all to do so. But my biggest grievance with Travelers insurance company is the difficulty they impose on their customers when trusting to switch addresses. There is no way that any process should be so hard.

Travelers Auto Insurance has friendly customer service. Customer service has always been very helpful when I have questions. Patient and understanding my confusion and concerns and explaining how bundling policies work, and how much of a discount I get. I love being able to use the automatic payments and that they gave me a discount with multiple accounts. I can also find all of my policy information online and even print my insurance cards from my account. But I've had a hard time reviewing my policy and agreeing to it when it's time for a renewal or when I updated something.

I have no faith in any insurance companies. They are very much all about protecting their bottom line and no matter which one they are too big they raise rates constantly. All should be more regulated. I was stopped was hit my new car. Travelers handled it successfully but then raised my insurance. Travelers' typical and not for me.

It was easy to purchase from Travelers Auto Insurance over the phone. It is also easy to file a claim and to get it started. They will go over every step with you. Had a rental car right away. Their insurance is cheap too. However, they didn't get the policy right and excluded certain things that I asked for. Travelers did not stick up for me in an accident I was involved in when it wasn't my fault. I got the run around when my top denture got broke and it never got repaired. They are slow with getting claims started yet they want to settle claims way too quick. They have horrible customer service.

I switched to Travelers Insurance last year and they gave me a better rate than my carrier at that time. After few months they increased my rate 30 percent and now again increased by almost 40 percent. It's horrible how they give a good rate to have the customer switch and then increase later on. Unethical tactics.

I've had the same insurance for years and years and the customer service has been pretty good. My broker helps me to access needs and decide if I need to up amounts. They have affordable coverage and I like the app they have in case there's an incident. I have my insurance card and can file a claim easily. But I dislike that their roadside assistance only covers the vehicle that is insured. Coincidentally, the ONLY time I've needed it was when I had to swap cars with my dad and they couldn't send anyone out.

Travelers Auto Insurance's bundled with my home insurance so the cost is cut down and affordable. They also offer roadside assistance which is always helpful in case something comes up. I've been pretty satisfied with the insurance. I would definitely like to download the app if they have one in case of emergencies. Overall experience was very easy and pleasant. I shopped and purchased through my mortgage broker and she worked with me to find the right policy for mine and my car's needs.

Unfortunately, I have had to contact Travelers twice for auto claims and once for jewelry theft. Their professionalism is amazing. The first time I had to contact them, my 17 year old son had an accident and totaled our small car. The SUV in front of him had to suddenly hit her brakes and he did not stop in time. The other driver said she was fine, but the moment her husband showed up at the scene, he rushed her to a chiropractor. Her car, believe it or not, only suffered bumper damage. But the accident was enough for her to claim damages against us beyond the bumper repair. There were several Travelers' reps handling each step of the process. The person responsible for communicating with the other driver and settling the claim against us, kept us informed and remained calm the entire time. She understood my frustration and fear.

I did like Travelers car insurance because they had many options to pay my car insurance! I had the option to pay over the phone, online or in person!! Sometimes I would pay in person because sometimes I would have to wait til the last possible day to pay it! The features online were so easy to use! Once you learn to sign on you can never forget!! Customer service was always ready online to help you if you had any questions. Usually it took a day or two to have it account updated! If you found any errors, they fixed it right away

I purchase this insurance through a broker who has my best interests at heart. I have purchased other insurance through them and have been well served. Fair pricing is very important as well as good service and I feel that I receive both from Travelers. I also feel secure that they will honor claims fairly and in a timely manner. But of course, I would love to have my rate lowered and would appreciate more considerations for my outstanding record and low mileage if possible.

I have been with Travelers over five years. It was part of my employment. They bundle, provide excellent customer service and are reasonably cheaper than others... Also they provide good information on what is the best when it comes to fixing your car. It provided me substantial reduction in payments but since I have been with them I haven't seen where they offer any reductions unless I go up on my deductibles. I don't like that. Also, they should have better rates for good drivers and should provide lower rates for long standing clients that does not have accidents. Moreover, they also should provide two payments instead of one for homeowners policy.

Travelers is great to deal with, had emergency while out of state with flat tire, had roadside assistance thru them and they were helpful in finding help to tow and transport my family... Their app is great to use too. However, I wish my insurance policy was a little cheaper... with discounts for time with them I know there is one. Just wish it was more and one for accident free... 7 yrs no claims should reward for that. Never had an accident so rate hasn't changed. Still have them for home too cheaper than other ones. First insurance company and overall very happy with them.

Despite never being ticketed or in an accident, almost every company wanted to charge me $300/month for a used car, purely based on my age. I am young and poor so price matters a lot to me. Travelers Auto Insurance was the best policy I could get for the cheapest rate, but they could be cheaper. They have 100 mile range for roadside assistance and a great bundle deal. The agents are super friendly and windshield claims are easy to file. However, they're very difficult to communicate with over the phone, I'm constantly being redirected. They also failed to send over a copy of my policy to the bank for 3 months straight due purely to miscommunication and laziness, nearly forcing me to get Gap insurance.

Travelers is easy to work with. Their website is user friendly and very accommodating. I also like that I can call 24 hours a day and 7 days a week and get help with any problem and any questions I have. They really try to fix my issues. I also like that they have people answer and not robots. However, they charge a $3.50 monthly handling fee because I have payment automatically withdrawn which I wish they did not. I pay a lot of money for insurance and I feel that the additional $3.50 is ridiculous.

I like the price and everything that comes with it. You get a good amount for the price. Travelers Auto Insurance is great and treats its customers pretty good. The people are also nice. They care about their customers but we'll have to see how it goes down when/if I get into an accident.

Travelers Auto Insurance offers a multitude of insurance options to select from and covers both car and home in one policy. It was easy to follow and there was no high pressure to buy from this company. However, it's a little high in premiums. Nevertheless, the ability to find the right combination of coverage was easy and the language of the policy was easy to follow. It met all my insurance needs in one complete package with easy to understand language. I would recommend this insurance company to my family and friends.

It was super easy setting up auto insurance with Travelers. All I needed was a VIN on my new vehicle and I was only on the phone for 10 minutes. I was surprised at the great rates and customer service. They are easy to work with and considerate regarding my time. It's a plus that the customer service rep was American as well. But having complete self service accessible through the website would be helpful. And what's weird is not having an agent that I can sit knee to knee and go through my policy and ask questions, but knowing how quickly I can get in touch with someone is reassuring.

I really like my auto insurance and the features I enjoy are the automatic deductions. I dont have to remember to go on the website and set up a payment every month. I also like my insurance agent. We haven't had much interaction, but what we have has been good. I find it's very inexpensive, but I would probably make it even less expensive. I have found cheaper policies but I don't qualify for them. Other than that, everything including the process has been easy to do and not stressful. Their policy information has been easily read.

My insurance went up a lot in last two years so I started getting quotes. With no tickets or accidents on my record I saw no reason for such increases. Got a better rate from Travellers. Travelers Auto Insurance has the best rates I could find where I live right now. They seem to be nationally respected. Recommended by an agent. They could match my current coverage for a much lower price.

I liked how much easier it was to get a quote at Travelers and how much cheaper they were than all the other companies. They generally make sense. Additionally, I love that they call me when I have issues and that everything can be done online. They are so nice when I am talking to them and totally understanding in the conversations. However, I would add a feature that makes your glass deductible $0 for each car at least 1x for each 5 years so that you get what you are paying for and not wasting money on a service that they never use and paying for something that someone else did like throwing a rock at your windshield.

Travelers has always provided excellent support and treated me well. This insurance has been very reliable as I have also had 4 teenage drivers being covered at different times by Travelers. The website is clear and easy to understand as well. However, there has been very little frustration, disappointment or unhappiness with this insurance company over the lifetime of my policy. There have been times that I wish there were different payment plans that could be used many years ago, but this has been much more simplified with the introduction of online payment via the Travelers website.

I found the price I was offered at Travelers Auto to be extremely competitive for the amount of coverage required by the state of Nebraska, which is liability only. But I wouldn't recommend this company due to the way they handled the cancellation of my coverage without any warning due to an accident even though the other driver was ticketed and I was not. The customer service representative kept referencing company policy instead of giving an actual answer to my question of why I was being penalized for the carelessness of another driver. They felt very impersonal and seemed to just see customers as dollars and not as human beings.

It was easy to purchase the policy with Travelers Auto Insurance but it's a waste of money. I pay over 1000$ a year for it and if you never use it you've paid thousands into nothing. No return. So where does my money go after all the years paying into it? I'm well over 100,000 in so why keep taking my money? Why not just hold it until something happens and I need to actually use it? Not keep paying into it until I don't drive any longer. It should stop at a certain point.

I don't like any of the features that's why I switched, I had asked to cancel my insurance and they said they would. Then I called 5 days later and they still hadn't cancelled. Instead, they sent me to collections. I called and they said there was no note of me calling to cancel when clearly I had cancelled 3 different times. They are very arrogant and so big. Just so they can charge you late fees. They need to cancel when they say they will.

The Travelers car insurance was great and it has a great website and I really would not change a thing. I was able to get the policy and renewal of the policy using the phone and/or using the internet on their website.

I have had coverage through Travelers for forty years. Purchasing the insurance was an easy process and I'm yet to talk to a customer service agent who acted disinterested in helping. They are customer oriented and easy to work with. They respond promptly and accurately when questions or an issue arises. They have a strong sense of business ethics. However, their rates go up seemingly without cause, although that can be said of the entire industry. I am vexed because we had a 10% increase this year after no claims for over ten years.

Our insurance agent had no issues switching me and my husband to Traveler's Insurance. It was painless, and we saved a lot of money by switching, as well as gaining extra coverage. Traveler's Insurance is very reputable but perhaps more promotions or offers might be nice, and a bit more interaction on the website. Nevertheless, I appreciate how easily a claim can be settled, and that we get free rentals when needed. I enjoy receiving so much coverage and a lower cost than previously used companies.

Travelers Auto has discount for paying one year. Discount for long term client. Discount for no tickets or accidents. When I went through a broker, they seem to be the lowest.

We contacted our local agency to change insurance companies due to rising cost and they compared prices and Travelers had the best coverage for the lowest cost. The price was very reasonable for the coverage we got. Also, the company offers claims representatives twenty four hours a day seven days a week and we can pay annual premium which saves us money. We are very pleased with Travelers overall.

I shopped around with my usual agent and had previously been with Progressive. We found the Travelers policy which was a little cheaper and slightly more comprehensive. It was easy to purchase and I got my documents right away. I truly hate that I legally have to have insurance at all but if I have to have it, Travelers seems easy, with a decent price value.

We are really happy with Travelers. It's an affordable auto insurance and it offers a lot. I love the option of the yearly premium and the option they give for roadside assistance and rental. The claim process is really easy and fast too. It's an easy process to buy and love to renew every year instead of every 6 months. However, I would improve their website. It would be great if it was more user-friendly and included options to make changes through there like adding a rental. They should also offer the option to pay online and not charge more for it. I don't really like automatic payments because sometimes you wonder when they will take the payment out. Sometimes is a different day than they're supposed to.

Travelers Auto has been a good company to deal with. Great customer service and have had no problems since I started. Would continue to do business with them. Until they are not providing me good rates.

It was super simple setting up my policy and ensuring that I received the best rate possible. I like the local agent and that they offer several discounts for good drivers. But I'd like the rates to be less expensive, or if they offered more valuable discounts that would be a nice feature as well. Nevertheless, I'm happy overall.

We're happy with Travelers and our experience has been good. They've kept the cost down since we're accident free and we like that the cost is relatively low compared to other insurance companies. The customer service representatives are pleasant. Their policies are clear and easy to understand too. We like the features of the roadside assistance and the accident forgiveness. But we dislike when our police price goes up. We would also like to improve the accident forgiveness requirements to reward loyalty.

Overall I've had had a very positive experience. Purchasing was extremely convenient and everything can be done online. They were very forthcoming when answering all of our initial questions. Our payments are automatically deducted so we don't miss any payment. Almost everything can be found online and it's easy to make a claim. They have great customer service. But it can take a long time when you call. It can also take a long time for adjusters to return calls. It's a bigger company so we don't get the same contact as our old small town insurance

I got the insurance policy thru my job. It is group insurance for auto and travelers. Did not have to worry about my payments being late or forgetting. My job and Travelers made the payments easy for me by taking the payment out once a month thru our direct deposit account in checking on our job pay date. Also Travelers had good auto coverage with renters insurance included. The only thing I did not like was the amount they wanted to withdraw from my account. They took out two payments a month so I could be one month ahead. That plan really took a lot out of my paycheck every month making it hard to stay within my budget for the rest of my bills.

Getting the insurance has all been very simple for me, as I am part of a family policy. I like their excellent customer service, towing insurance, easy to make payments and claims, quick claims payout, easy to get a hold of people and talk to an actual agent. I am trying to get a new one due to moving and they have been very helpful in my needs. However, I wish there was a location closer to where I moved to and that I could keep my policy and current insurance agent.

I purchased the insurance through another company who have dealt with for years who have been very helpful, aggressive and concerned with my financial being. When I phoned them I've always been treated with the utmost respect and attention. I've been given direct phone call numbers and contact names and my questions and concerns have always been directed promptly. Any concern was never made a major issue but yet attended to. But I wish they would do a promotion or a benefit where you would get a bonus or a credit for recognizing good driving with no accidents and help make the premiums a little bit cheaper or appreciate their customers.

They are always competitive with their pricing, easy to work with, are always making sure they have updated information, send regular updates with any changes in their information. It is easy to contact a representative if I need to as well. They also have been helpful when I have questions. But it would be nice if they could send more insurance cards and make them laminated so they last longer.

Went on line, talked to friends and called many car insurance companies like Progressive, Geico, Allstate, AAA, etc. Some insurance companies took our information and promised to call back with a quote but they never did. Travelers Auto Insurance was recommended by a good friend after we cancelled our old policy with State Farm after they refused a valid claim. We were persuaded to go with Travelers which he had been with for over 35 years and was extremely satisfied.

My overall experience with Travelers is the prices are the best I've found yet. When I talked on the phone with Travelers' customer service, they were very pleasant and understanding and they didn't come off like robots. When you call customer service they seem depressed and I cannot say that with them! They were complete opposite and the lady I talked to seemed polite and happy. Love it! I also like that they offer the insurance here locally in a hometown friendly place. They also work with your situations very thoroughly. I would recommend Travelers!

Travelers Auto Insurance charge a reasonable fee, offer quality insurance, and quickly resolve any claim we may have. The agent was friendly and knowledgeable, and quick to help with any questions we had. My husband purchased the policy before we were married and added me after. The agent was very informative and helpful and it took just a few minutes for me and my vehicle to be added to my husband’s policy. But I would like it if they offered the accident forgiveness. The deductible would go down each year you were accident free, going down as low as a zero deductible. Or a cash back program for being accident free or low accidents for each state.

I've had a great experience with Travelers so far. They're easy to use and quick with responses. The two times I've needed them they were easy to work with. I also like the ability to pay online. They're a little bit more expensive than other companies but they take care of claims quickly and without problems. It's worth the money knowing.

also provided lower rates for no accidents or claims filed in a period.

Travelers’ price is always competitive and receive multiple choices and options and they step me through each one. It was a very simple experience overall. It was easy to deal with the agent, I never have to go in person to an office, I can do everything over phone or in an email. My agent gave me many choices and quotes for me to deal with. And is always available by phone or email to help me answer questions I may have. But if I email one of the agents, I expect a response as soon as possible. There have been times where I had to make a phone call.

Stay away from Travelers... as a client or someone that’s submitting a claim! As a client you pay all this money monthly for insurance but they will never pay the other person you’ve been in a wreck with... and god pray you don’t get in a wreck with someone that has Travelers Insurance! I was rear-ended on the freeway 70 days ago in my new BMW, I hadn’t even made a single payment! First they forced me to open a claim through my insurance as I was told it will take a month for them to admit fault! WTH! So I had to open a claim, pay my $500 deductible out of my pocket, I had to pay $900 rental car out of pocket, I had the car ceramic coated 2 days prior to this guy crashing into me $1,000 which was ruined, AND my company had to pay some $7,000 in repairs.

Travelers is an excellent company. Prices are good and coverage is exceptional. My agent is friendly and competent. I like everything about Travelers and it is a perfect experience for me and my family. We are glad we had the opportunity to do business with them and you really feel like family with them. I would recommend Travelers to everyone.

Customer service is good. One accident handled successfully. They handled my claim quickly with ease but I wish they had some local offices to better serve me because I had to go way out of my way to get a claim. I also really wish that they had a smoother process and had gone after the car wash which was responsible for my damage to my truck. Turn around is ok, but rate is high. Also, I could not get a quote on my own and I wanted to get separate quotes.

My insurance company is the most affordable and easy to work with. They have been great with all of our claims thus far and allow monthly payments, which is a huge help right now since we can't pay 6 months or a year upfront. I used a broker to find the most affordable policy and they set it all up. It was super easy. I signed the applications and everything online. The only potential improvement for them would be to remove the $5 per month billing fee.

My overall experience in purchasing my policy at Travelers Auto Insurance was I went to an agent, he found the best deal. He came my house and we reviewed our options. He took care of everything for us. What I like best about selecting my policy is there is no bills sent to me, all electronic bills. I get reminded by email regarding upcoming payments. However, the automated call center is ridiculous. I want to talk to someone when calling to pay my bill monthly.

After more than 4 years with Travelers for home and auto (3/4 cars) and NO claims whatsoever the entire duration, our rates were raised 19%! We called and were given an incredibly unsatisfactory response that had something to do with the fact that we live in TX and there were floods in Houston (we're in Dallas and again, have made no claims on insurance). So we switched. Our new rate is $2,000 less than Travelers.

Travelers Auto Insurance has excellent customer service. Whenever I call I get a person, never a tape recording. They were able to quickly answer my questions without referring me to someone else. They were very helpful when I needed insurance, making sure I had the coverage that was right for me. They asked me many questions about what it was that I needed. Overall, it was an easy process to get the insurance.

Affordability is a key. I like how Travelers does not cost as much as others. I have browsed around for an insurance that will not rob my wallet and this seems to be one of the low costs one. But I prefer to bundle my car with my rental but they do not have rental insurance. I also would like a bundle with a motorcycle insurance. It would be more convenient if I can pay all my insurances in one bundle. I hope that in the future they will have more options.

I relocated To South Carolina and I call several different companies directly and the prices quoted were very high. Then I found an agent down here and got the best plan. Travelers has the best price of all the companies I contacted and their customer service department is wonderful. I recently had to file an uninsured motorist claim and the claim department was also wonderful and my experience went extremely smooth. I also worked with the billing department and they helped me take care of an issue.

It was very easy to purchase Travelers Auto insurance on their website. I was able to securely and quickly purchase Travelers Auto Insurance with my credit card. The concierge service made it very easy to have my claim serviced. The staff of Travelers were friendly and easy to work with as well. However, it would be great if Travelers Auto Insurance had a mobile app to get serviced and it would also be great if Travelers Auto Insurance had the same coverage at less cost.

The purchasing process was easy and uncomplicated. We have been with Travelers over 25 years and have no complaints with their service both home and auto. Travelers is reliable and knowledgeable and affordable. Travelers has excellent customer service and they are always willing to help. There is a customer service agent available around the clock and there is never an extended wait over the phone. However, the last accident with my car, my son was driving. The accident was not his fault. The other insurance company would not pay the full claim, only partial. They said, if my son had been going slower, he could have stopped in time. Travelers backed them up and would not take any further action.

My boyfriend already had Travelers so I was familiar with the website. I purchased it online by myself and their website was incredibly easy to use. I immediately got an insurance card. Travelers offers very comprehensive service at a very affordable price. I also like their roadside assistance. The customer service Travelers provides is unmatched and they always answer the phone when I call very quickly. They are always incredibly helpful and easy to contact. Plus, they never take the money out of my account at an unexpected time.

After moving my secondary home to Travelers. They are marking me as non renewal. Because my tenant has an English Mastiff. The English Mastiff is called the gentle giant for a reason. I have never seen in the news about an English Mastiff attack or read about one. This company is ridiculous in labeling all mastiffs on their blacklist. There are many mastiff breeds and most are not aggressive at all. I will be moving my insurance again. If you have a dog over 5 pounds in weight. STAY AWAY FROM TRAVELERS.

They are great company with pleasant staff. They have a good solid policy with great benefits for accident free years. They also respond quickly and no hassle claims processing. Tow package is worth the extra cost.

I like Travelers, our agent, and the service we received. We pay maybe 30$ a month more for 3 cars. And we feel it is worth it for the lack of hassle. Our claim promptly resolved. No problems with company.

Overall, I had a good experience with Travelers Auto Insurance and would still have them if they would have been able to cover our vehicle with a salvage title. We are very loyal with the companies that we choose and would have stayed loyal to this company given better circumstances. Still, I would recommend this company to a friend or family member as a good option if it fit their needs. They were affordable for good, quality coverage. They were also easy to get a hold of and work with to change my coverage.

We have been with this company for 4.5 years. I also use them to protect my house with renter's insurance. When I have talked to them they were very nice and professional. I have not had to use them for any reason but I hope that when and if I do use them it is a good experience. I get a little bit of a multivehicle discount but still pricey. Maybe be a little bit cheaper for the people who can't afford expensive insurance. I would also give safe driving bonuses like Allstate. That is a plus.

Great insurance so far. I like the price and the coverage amounts. I have a combo policy home and auto so it's better for pricing. My agent was great. Auto payment mentioned available. Only issue I had was a misunderstanding. I was set up on auto payment but it was for only one month. Had to sign a document for future auto payment, but never received. Almost had policy canceled

At the time Travelers was the company with the cheapest quote. However, the rates go up every renewal period, with no accidents, claims or tickets. There is never an explanation of why provided and the bill is always paid on time if not ahead of time. We will be finding something new as I feel we've had better insurance policies in the past, and it was not what we were expecting.

I was able to design a policy that met my needs and my state's requirements at Travelers Auto Insurance. This allowed me to purchase with my budget in mind. All questions were answered on the website without having to contact a rep to complete my purchase of a policy. The check out process was speedy and I had no errors after I purchased my policy. However, I would change the time frame in which they respond to your online requests and also give more meaningful information on their website. Still, I would purchase from them again because the website was very easy to navigate and all information was right there on the app page.

My experience with Travelers Auto Insurance has been decent overall. They've responded to my claims very quickly. They have accident forgiveness and they allow me to go anywhere for vehicle repairs after an accident.

Obtaining a quote was fast and easy. The process was simple and more affordable than expected. It included making a call and providing correct information. And all information about policy could be accessed online afterwards including insurance cards and policy. This company offered several discounts that helped lower my policy amount. It is also payroll deductible through my place of employment and even settling claims are simple. I like the overall service of Travelers.

I like that their policies are easy to understand. They are cheap and I can't get along with anyone. They have excellent customer service too if they ever answer the phone that is. I don't like that the hold times are very extreme. And they are out of state. I would like to ask to have a local office. I think it promotes good character. Purchasing was alright. But I would really like to switch to State Farm.

My Travelers auto insurance gives me the coverage I want at an comparable price through an agent that I have been using for a long time. Buying the insurance was easy and I get a yearly breakdown of my coverage and the price for each item so it is easy to understand my coverage. It has also been easy to change coverage if I purchase a different vehicle. My rates have not increased due to minor accidents or tickets but have increased a few times at renewal times and I am not given an explanation for the changes. I also would like to be able to customize my plans more by using a website to select things I want to change the coverage amounts on.

I was referred to the agent by my realtor when I purchased my home last year. This agent was amazing and got my girls and I policies very quickly with the amount of insurance that would make sure we were covered well. The process and experience were smooth with little involvement on my part. I like that I can have my auto insurance combined with my homeowner's insurance policy and that they cover my adult children who live with me on my policy as well. I like the windshield replacement on my policy because in Colorado there is a lot of construction and dirt or small rocks and I can get a new windshield for each car once a year.

They are great if I have questions or need to be towed. I also like when they send information in a timely matter. It's great to be able to rely on someone if for some reason I was to get into an accident. I don't like that my last insurance agency had a problem with their system and gave me grief, so that is why I exchanged from them. I think good insurance means being there for the clients and if they have any questions they need to follow up.

Travelers Auto Insurance is reliable and the price is fair. The purchasing process was easy and straightforward. Everything from the options I was given to choose from, to the agent who explained the policy was without difficulty. The insurance agent was very informative, knowledgeable, friendly and willing to answer any questions you have. You are able to access your policy online without any difficulty. You are also able to pay your premium online which I like. The overall experience was very pleasant.

Purchasing my Travelers auto insurance was quick, easy and overall a pleasant experience. Customer service representatives are friendly and knowledgeable, and they answer phone calls very quickly. I also like their price, their handling of claims and roadside assistance.

We had a simple claim of a broken windshield as we traveled. They instantly responded and sent someone to replace it in our hotel parking lot! Lifesaver! They were wonderful on a small claim we had. The customer service is easy to use and very helpful. Our experiences with them have been positive. However, we are doing some shopping around for more competitive rates; any smart consumer should always be diligent.

We used to have Metlife for over 20 years. Then we did an online quote with Travelers and we like the low premium. We are now paying half of what we used to pay in our premium so there's no way you can beat something like that. Travelers Auto Insurance is the only way to go and the only one for us.

We have our home and car insurance with Travelers. Anytime we need to make a change whether through the customer service or our agent they are always helpful and friendly. Great pricing and we love our agent.

My telephone calls with them were satisfactory and we recommended them to family members and neighbors at the time. Price could be better though or more competitive for that area.

Travelers has been my worst experience in 40 years of having insurance. It took a total of 5 different people before they gave me the correct person for a rock in the windshield. Check your LexisNexis report to find out what they reported because it is difficult to change. After the one crack, they went up 37% in annual fee.

My son has had Travelers for about 11 years and rates went very high in just one year so now he with another company. Filing a claim was like pulling teeth and their rates are going through the roof, and if you call and ask why they will tell you things just go up.

I enjoy everything from this insurance company. It's safe and worth it! Also, very easy to pay. My car has everything it needs to be safe. The process of purchasing the insurance was awesome and definitely worth your time. I would recommend to anyone I know. Anyone would love it.

I used this auto insurance before I became married. The auto insurance was always reliable. The process of purchasing the auto insurance policy was awesome from beginning to end. Great workers to help with the process and answer all the questions that I had. It was a great experience overall!

Our local agent is easy to do business with. Complete and thorough. I have dealt with our local agent on billing issues, payment issues and glass claims. Everything was handled quickly and efficiently, therefore, I assume the agents dealing with Travelers is fairly easy.

We purchased our policy with them because they were a local representative and a number of our friends recommended them. The national agents are very knowledgeable and the insurance agent goes to our church. They have been very responsive to our needs and have always been courteous. They have never turned down a claim even when it was our fault. When I have had an accident they were prompt in answering our claim. We have always used their recommended auto shop and have not been disappointed.

I visited the local office, provided the necessary information, made a deposit on the policy and received information on the types of insurance. Within a short time I received my policy information and a follow up call from my representative. I like the personal attention and the representative was very knowledgeable and professional. Claims are settled quickly, the amount of the claim reimbursement was satisfactory and I was able to get a rental car while my vehicle was being repaired. I'm completely satisfied with the service, they don't need to make any improvements. The employees are very helpful and made the process very easy. I would recommend the agency to friends and family.

I like the cost and also the coverage I get from Travelers. They are extremely helpful and the customer service is fast with response time and solve any issue I may have. They take a lot of the stress off me and make me comfortable with the reliability they have provided for me.

Travelers Auto Insurance is the cheapest policy I found. The other companies were much more pricey for the same full coverage policy. I am making payments on my car so I need to have full coverage. However, they aren't so good getting back to me. I filed a claim and they did not get back to me after I left 2 messages. They did call me once, and I called them back and sent them an email and they still did not get back to me.

All transactions were easy. They sent our insurance cards immediately and made everything very easy for us. Was very satisfied. The price was good. We searched and they seemed to be the best. They were also very courteous when on the phone with them. They got everything to us very quickly too. Very professional. We would go with them again if they were as inexpensive as our current insurance carrier. They were always available when we had questions or concerns. I would recommend this insurance carrier.

Every year I get information about changes and what my annual charges are due to my safe driving history. I get quarterly updates and offers to increase or decrease my dollar amount when anything changes. I feel important to the agency and believe I am getting top notch service.

I bought the insurance through a broker company that I now really do not like. The process was not bad, I corresponded with the broker through email, she found the company, got me a quote and I just paid the bill. There are no surprises with my policy. And I like the price and the online access. Also, customer service is always helpful and friendly. However, I dislike the wait times and I really dislike sitting on hold for a long time. I also dislike that there is no local office and I don't have a human I can talk to face to face about my policy.

I live in a small town, so being able to go to the insurance agency if I have a problem is great. I like the multi car discount Travelers Auto offers and I can pay my bill online. If I have any problems, I can either call them, go to town and talk in person, or look up my policy online. My husband did all the work with switching over the insurance policy. We did save money switching and I like saving money. My overall experience and process of purchasing my auto insurance is good.

They give you more coverage for your money. They were very helpful which made it very easy to purchase insurance. I was very happy with company. It was my own fault why I'm no longer with them.

I purchased the initial policy and made subsequent changes (adding and removing vehicles, making claims) over the phone with an agent and it was very easy. Anytime I need to call the toll free customer service number with questions or to make changes or file a claim, I can always speak to a real person and their website is easy to use. But I would like for Travelers to also offer policies for motorcycles and recreational vehicles as well as their traditional policies, so I wouldn't have to purchase a policy from a different company to cover my motorcycle.

I have been with the same company for a long time and they offer both Home and auto insurance. I have a hometown agent that is usually easy to contact. If not they are easy to contact directly and very responsive to my needs. But I wish they would give loyalty discounts as well. With there being so many insurance companies to chose from it has to mean something. I believe my rates are a little high for my age and driving record. But I have had my automobile break down and using my roadside assistance with my insurance, my son and I didn't have to wait long and customer service made sure we felt safe as we waited for towing service.

Travelers Auto Insurance give me discounts for multiple vehicles, never having had a ticket or accident, staying a loyal customer & recently they've reduced my bill by $33 (I think for being with them for more than 3 years.) I like their prices as well. I also like the fact that my father (an insurance broker in another state) was very pleased with my using Travelers & told me they were a great company. Their agents always helpful & super polite & never make me feel stupid regardless of the questions I ask. They answer quickly & seem to want to help me whether I'm adding or deleting vehicles. I've used other companies, some weren't the best experience and others were ok, but since being with Travelers, I will not be changing again. They've been around for a long time with an established good reputation. I couldn't be happier.

The premium at Travelers Auto Insurance is reasonable and they've always had our backs in regards to accidents and repairs. Everything is online and they are easy to contact and work with. It was simple and we pay online. We were also in a minor accident a few months back and they replaced both our children's car seats no questions asked, which I thought was great. But it could be a little less expensive. I feel like if I had time, I'd shop around and find a cheaper rate. I haven't had any huge problems with them though, they've been good to us.

I switched over from State Farm about 5 years ago because the rates were really great. But the past few years things on my insurance change suddenly and then my newest rate this month was insanely high and I have never been in a wreck or had a ticket in the last five years!!! DO NOT USE THIS COMPANY!!!

They were easy to register with. They had decent rates and were decent enough when I had an accident. Their rates are comparable with other companies. Naturally anyone would want the rates to be lower but what can you do? But they make things easy with automatic renewal and the people who answer the phones are nice and helpful. However, they could have explained things a little better when I had my accident. I had to ask too many questions about how to proceed when my vehicle was being fixed. But the company overall is fine.

Purchasing is very convenient because it can be done online. I like that getting coverage online is easy and convenient. However, with the lack of follow up and customer service I would have to say that my experience has been below average. It's also very expensive for comprehensive coverage compared to other providers. Unfortunately when there are actual claims, customer service is less than stellar. They take a long time to look into accidents and do not follow up with details of the investigations requested.

Purchasing the insurance was very pleasant. Agent is professional and response time is quick. Paperwork is quick and hassle-free through email/fax, all done in a day or two. Insurance was inexpensive, quoted more than 50 percent less than AAA insurance (my previous insurance). AAA insurance used to come with towing a year, but Travelers doesn't offer that. Also, AAA offers various travel discounts that Travelers do not. Still, I would recommend Travelers to others.

Purchasing the insurance was very easy. My agent did all the research and every year when it's time to renew my policy my agent starts comparing company coverage with my previous year to see what quotes she gets from them. She will then call me to see what my final decision is. I'm always looking for a way to save money for me because the insurance companies are not thinking of that. Travelers was the best pricing of a number of companies, the lowest price of that year and also coverage that suits our needs.

Had the best agent ever. He understood what I was looking for and found a great price for me and my 10 sons. Not sure how I would have done it without this agent. Travelers has outstanding service every day of the year. Kind people heroes giving caring, and they even went out and for my groceries and washed my car! But they really need to get a better understanding of the car insurance business. They never know what they are talking about. Don't care about customers. Never available. Ignorant and Impatient.

I have most recently purchased my insurance policy online through the Travelers website. They are fairly easy to do business with online and in person. My agent is very accessible night and day anytime. However sometimes, or really most of the time, I feel that the premiums and rates I pay are a little steep. I can cheaper policies through Geico.

My experience with Travelers Auto Insurance was easy, fast and efficient. The company was kind as well. They made me feel like we meant something to the company and not just a number. I like the price and what the policy includes... For that price you can't beat it.

I purchased my insurance for auto, home, boat through broker and they make it very easy for me to deal with. Travelers offers so many things to help with my home, auto and boat insurance which I really like including easy payment options and multi car discount which is nice to have. However, they should offer more discounts to all especially in certain circumstances of those customers that are loyal and accident free. Plus, I would like a way to make policy changes online.

We purchased Travelers insurance for a trip to Mexico and I liked the easiness of signing up, affordability and great customer service. We got this policy last minute and was amazed on how easy and fast the whole process was. I actually called during the weekend because I had a few questions and as it happens the manager was there doing some work and was able to answer my questions even though it was after hours. The price was very reasonable. But a discount for returning customers will be awesome.

I had previous issues with being on hold forever to get a customer service agent when I was a customer of other insurance companies. I really discovered the value when I bought a new car. Travelers recommended adding extra glass insurance which I did end up needing. Travelers could have their rates to be lower but that would apply to any company. The wish would be that there was no deductible for additional insurance services that you pay for but even with the deductible I saved money. But one thing that I was impressed with was how easy to do the process of purchasing over the phone. I had to switch my policy from my old car to my new car and the customer service was easy to contact and they were very personable. It was quick to file a claim. Very satisfied. Travelers Auto Insurance exceeded my expectations.

We purchased the same coverage from the same company through our credit union with a saving of $500 a year over the local insurance agent we had been getting our coverage through.

All insurance companies are basically the same! Many improvements need to be made, including personal interaction from company. I dislike that we are a number, with no personal contact from them since we initiated policy! They never have contacted us other than one late notice when four days late. Once in 6 years! They should also reduce cost instead of raising prices & charging $5 a month for making monthly payments.

Travelers offers comprehensive coverage with higher limits and at a lower price than my previous insurance carrier. The person I talked to was very friendly and helpful. She gave me the premium costs at various amounts of coverage and also tried to save me as much money as possible via discounts and bundling policies. It would be nice for rental car coverage to be included though.

I have car and homeowner insurance through Travelers and they are easy to deal with. It's easy to make claims, use website, and access cards. I mainly deal with an insurance guy and they also have friendly people when calling. I've been with the company for over 13 years and they have always handled any claim in a timely manner. But Travelers should offer better discounts to long-term members for length of service and for multiple policy discounts. They should also offer safe driver discount to one member if there are two on the policy but one doesn't have good record and other driver has a perfect record.

Travelers Auto Insurance is your typical insurance company. If you are a perfect person with perfect credit, then you will be okay. We were happy with our coverage at first. We had really good coverage at an affordable yearly premium. But if you have a false claim against you, you are screwed. If you have bad credit, go elsewhere. Travelers Auto Insurance is expensive and I dislike how our premiums are constantly going up even with being accident free. Despite that, I never have had to call for any reason so you sure of their customer service.

I called a local AAA and they recommended Travelers Insurance. It did not take long to get set up, and the lady who helped me was incredibly nice. The process was very easy for me. My plan seems pretty affordable and like a good value for the kind of coverage we receive. I felt like I was in good hands. Travelers have been very friendly whenever I deal with them or need their help. However we have been dealing with a claim from a complete fraudulent driver for months and the only update we have received is when I myself call the company. This has gone on for nearly 6 months already.

Travelers Auto Insurance is very good and I had a great experience with them. They keep from having crashes and have to pay all of it. When I had a car crash they helped me get off my feet and pay half of my insurance to the car crash. Also my family uses a lot so that means I am the person that had it throughout my history. Kinda is a really helpful person that will always be by your side. But they can give at least 50,000 dollars to help pay for your car crash or something else. Also I dislike how the people that work for the insurance be so rude sometimes.

I have a very positive experience overall with Travelers Auto Insurance. It has more comprehensive coverage than the discounted providers, but does not have pricing comparisons. Purchasing a plan was pretty straightforward. I like that Travelers offers roadside assistance which I utilized when I had a flat tire. I like that they provided prompt claim service, long track record in the insurance industry and a comprehensive policy. But it costs more than other insurance policies and I don't have local agent to speak directly with when I have questions. And their website could be a little more user-friendly.

Travelers has great comprehensive coverage and is very responsive to all of my customer service needs especially when there is a problem or I have had an accident. They also offer different coverage packages and discounts to suit my needs. But I dislike that the coverage can be so expensive sometimes and difficult to parse if you haven't had full coverage before and don't want it. Travelers is a good choice for quality of coverage but there are lower priced options out there that could come close for people on a budget and I would recommend you look at all of your options before deciding because you can't afford to make mistakes on auto insurance coverage.

Have had issues with issuance of home and car insurance policies since purchasing insurance in November. What was purchased in November 2017: Car insurance for Eos with both self and spouse covered, Car insurance on Santa Fe for both, Home insurance. What was changed in December: 1. Removal of Santa Fe December 8th and both on this policy. 2. Addition of Santa Fe and spouse with State Farm. 3. Payment for 6 months policy on Eos and driver. What actually happened: 1. Santa Fe with spouse as driver. 2. No home insurance was EVER issued. 3. Eos and self as driver without policy.

Very unprofessional and impersonal. Took a while to get things set up to get my vehicle repaired (rear-ended). Communication was awful as I often had to reach out to them rather than the opposite. When the rental car company they use, Enterprise, refused my rental because of a 10 yr. old, 1 year long alcohol restriction on my DL, that took the cake. I informed the agent of this via email, to which I received no response. Like I said, absolutely no communication at all.

We have had Travelers Insurance for 3 years. First year rate was reasonable. Second year auto insurance policy increased 270.00. This year the same policy increased by 545.00. Was told Travelers increased everyone's policy. They also increased our home policy by 120.00. Had minor claim because woman came through our fence, yard up to almost coming through our home. Woman got car started and left the scene. Police and Travelers did nothing to apprehend woman. I gave insurance and police license and description of car. This rate adjustment seems way out. So that means a rate increase of 945.00 including home policy. Goodbye to Travelers Insurance.

My divorce to my ex was final Sept 30th last year. I called my agent to remove her and got a new quote for $597 for two cheap cars, sure I have an 18 year old teenager that had an accident earlier last year and so this high premium was expected. For the last 5 months I was struggling to contain my ever increasing credit card balance and I found out recently that Travelers has increased my premium from $597 to $1495! They claim they sent me a policy renewal/disclosure on Nov 27th 2017.

Their client hit me and from day one this company was trouble! They lie, they refuse to offer reasonable offers to pay off my car, which was in very good condition while they offered me fair condition, and they are only out for profit with nothing else in mind whatsoever. THEN they STOLE MY CAR OFF the lot before I agreed to ANY CONDITIONS! Literally had to contact the police and start the process of filing grand theft auto for my car to be returned.

I had this company as my insurance carrier for many years without a single claim. I had several policies with them including my homeowner's. My small dog bit a waitress, (the bite didn't even break the skin). The waitress then sent me a demand for $2600 and I agreed to pay it if she signed a release. The next thing I know, I get a letter from an “ambulance chasing” attorney demanding I supply the name of my insurance company. Travelers has now been scammed by an opportunistic waitress. Such is the nature of large corporations with vulnerable bureaucracies. I canceled all of my policies with this company and urge every consumer to avoid them.

Worst experience ever in 45+ years of buying auto insurance. In a telephone call, the "Welcome Center" agent was annoying and offensive, even to the point of implying I was lying because my current situation did not match the information he had from some suspect source. This was 4 days before my policy was to be effective. The experience was so unpleasant I called and immediately canceled. I would avoid Travelers at all costs, no matter the premium.

I was in an accident Nov. 21, 2017. I have been fighting with this insurance company for 12 plus weeks trying to get my settlement on my vehicle. They took my vehicle 3 weeks ago, along with the title and I have yet to receive my payment for it. I have had nothing but problems with this company, and gonna have to take legal action now cause I no longer have my vehicle, nor payment and now receiving hospital bills, that they were supposed to pay, and they have not. Do not, whatsoever go with Travelers Insurance, they are a joke! As soon as my stuff is settled with them, I will be dropping them and finding an insurance company that actually takes care of their people, instead of just taking their money each month for worthless insurance!

I was ran into by someone with their insurance. They are the slowest moving insurance company I have ever experienced. 100% their clients fault by police report. And nothing but incompetence and confusion on their side. Ended up having to have repair company and my insurance to go after them to get things going. Now having issues getting replacement car. I personal will never use this insurance company.

Travelers Auto Insurance has been fair and honest with me. They may be a bit pricey for their products but, they are a great value if you expect good returns on your investment. I suggest purchasing directly from Travelers' main office located on the internet. You contact by phone and provide the necessary information of what you care to insure and you will get a quote and the process can begin. Many options to pay for your insurance are available. Give them a try. I have had many insurance carriers over the last 50 years and I like this group. Safe driver discounts with home and auto package discounts. They do not insure ATVs if you need this coverage. My vehicle was hit and run. I called Travelers' and within 2 days the adjuster came and settled the claim.

I work at a dealership so I deal with Auto Insurance companies all day just about every day. I also know how busy they can be and so very understanding of this. Today was my FIRST day ever dealing with this company "Travelers/Partners Insurance." First, I'm going through this lady Margaret and she tells me two minutes before she leaves she's leaving now and get her the information to get proof of insurance. I literally sent this information as soon as she said to. She disregarded the fact I asked her for the proof - So I call and find out she left the office already... (Meanwhile our mutual customer is literally waiting patiently for 3 HOURS to get this information. I finally call back come to find out the lady can't even provide me with proof of insurance and to call the 877 number. I do just as they asked and called, the lady who answered seemed pretty understanding and to get the information.

In my experience with Travelers I have found that they are dishonest and will look for any possible excuse to save a buck on your dime even if that means flat out lying on their end. Pray that no one insured by them ever happens to hit your car. They will not cover it even if that person tells you and them that they are at fault. Do not get involved with this company! By far the worst experience that I have ever had with an insurance company. Do not waste your money. There are tons of bad reviews and stories of horrible service from them that I have read as well. Unfortunately, I didn't have a choice in having to deal with them since their insured drove into me while I was stopped but I will never use them for any future insurance needs if I have a choice in the matter!

I had Travelers for three years and never in my life caused an accident. I had a lady hit me and Travelers never investigated it, blamed me and sent me a nonrenewal letter. Email me your experience. I'm fighting back as long as it takes.