State Farm Car Insurance Reviews

My car was stolen and in the car was personal property the theft took. State Farm is refusing to pay me for the property stating I have to file that with my homeowners insurance company. I don't own a home so what am I to do. The stuff was really expensive and they won't do anything. They collect those payments!

I had a car accident, they didn't put collision on my insurance and now they don't want to take responsibilities and pay for my car repairs. The accident wasn't even my fault. They just don't want to answer any of my questions. The guy that is in charge of my case doesn't even answer the phone and always say he will call me back and he doesn't, worst customer service experience ever!!!

I wanted to change auto/home insurance companies due to admitted overcharging by my insurance company. I chose State Farm and asked the agent for a quote. We agreed, signed the papers, paid the premium and the auto policy was formally issued. About a week later the agent called and said State Farm decided now that they wouldn't cover my home due to a claim to the former insurance company for damage caused by a major, nationally known, hail storm (heaven forbid file a claim in time of need). They said that they are now going to raise my auto insurance by 15% due to their decision and the fact they had the auto tied to the home (rather normal).

After horrendous customer service, unscrupulous billing, I cancelled my motorcycle insurance policy with State Farm. I paid my dues and had them confirm that policy is cancelled, direct pay from my checking is disabled and no payment will be deducted from my account... After few months they automatically started the policy and started deducting money from my account... No idea what to do now.

I was recently in a pretty bad car accident. I was coming home down a country road, and the SUV that was behind me was so close to my rear end that I couldn't even see the headlights in any of my mirrors. When we finally came to a red light, I noticed this woman was smoking pot, because she decided to light up a bowl right at the red light. Well, I then used my Bluetooth in my car to call her in for driving under the influence. 2 minutes after I hung up the phone a deer jumped out in-front of me, and then I was rear ended. I called state farm the next day to file the claim, everything seemed fine. That was until they lost my car twice from moving it from one body shop to the next. Then they took 2 WEEKS to go and look at my car. Mind you, her insurance (Geico) went out NEXT DAY. As I am losing my mind, because I could not get another car because they were taking so long to deem it a "Total Loss", Geico has already deemed it a "Total Loss" and was waiting on State Farm, my car was even at a "State Farm Preferred" body shop!

While State Farm was very helpful when we crashed our car in July and have paid the value of the totaled car, they refuse to suspend the coverage. For the past three months, we have called our agent to have the policy suspended while we search for a new vehicle. Deciding not to purchase a newer car at this time, we went to the office to cancel the policy two weeks ago. Today, we receive a monthly bill for the coverage on the crashed vehicle with an additional charge for the loss of multi-car discount. We have called and requested three times, stopped at the office, and finally requested an additional number to call. That ended in a hangup. After 40 years, this is so difficult to understand.

Cancelled my policy by mistake. Then took my refund to pay on other policies. After I got letter from DMV & called them to reinstate policy they made everything retroactive. 0 premium for October now they want to get $427.36 for October & 387.18 for November. I accepted what they said & walked out. Only thing is I don't have the funds unless I let my other bill go & they will bounce. Myself & husband are disabled & get SS that's why they withdrawal the 5th on my check & on the 15th for the rest of our bills. They even have our birthdays wrong on the bills from corporate. None of this was my fault, I wasn't even in SC when the policy was cancelled. I cursed & threw a fit. ASAP I will cancelled & find new insurance.. You have any suggestions? I am mad enough to give up my driver's license & stay home!!

I was involved in an accident, in a parking lot. I pulled out and about to go forward but I saw a BMW coming toward, so I honked but the other driver kept coming and hit my car (his bumper to side of my car). The kid in the BMW was distracted by several girls in the parking lot (he admitted he was not paying attention) and didn’t hear me honking.

My car was stolen from my apartment complex a few years back. State Farm made this experience the worst ever for me! The police came to my house & let me know they had found my car, on fire about 5 miles away. I was frantic! I didn't even know my car was missing! After the police report I called State Farm after hours number to inform them of what happened. The next day my agent calls me to get more information. This has been my first experience of a loss with them so I didn't know someone from their call center office should have called me to get the info. Later that day I get a call from someone in my agent's office saying I called the day before asking what do I do if my car was stolen & she said she told me, then said I said "okay well I'll call back." I mean really? Who does that!? I was like pull up your phone records & show me proof!

On September 15, 2015 I made my car insurance payment to State Farm 7010 N. Durango Dr., Ste 110 Las Vegas, NV 89149 via over the phone with **. She double checked and made sure that my policy was still good and took my payment and even email me a receipt. On September 25, 2015 I received a phone called from ** who stated that my policy was actually canceled and a refund check was being mailed to me that day for the $202.00 that I paid. She didn't explain why it took almost another week before they would tell me this instead of that day or the next.

Daughter was involved with another member and it was the other member fault. now we can't get state farm to resolve and treat us fairly after 25 years.

Besides the fact that each month my payment is different and I have to spend an hour at least getting that straightened out, on August 7th someone tried to break into my car on the passenger side door. This is very obvious as you can see where they used something metal to try and pry it open. Everyone that has seen it can see with no problem what happened. When I took my car to a Sate Farm rep for an estimate in the damage, he refused to give me one stating that it was from previous bad body work! The door will not close properly and has a gap in it from where they tried to get into it but he told me I bought the car that way!

Called to complain about my husband's rear end accident. This RUDE MORON informed me she didn't know my case and I should calm down. Our case was in arbitration (the jerk REAR ENDED MY HUSBAND). She said this is the way it goes and if I was rude she wouldn't talk to me. Lady, you are a jerk too!! It's my money, and I want it now. How dare you all hold us hostage... My dad was an agent for 30 plus years. He knew his clients and did all he could... You pathetic bunch of money hungry jerks... I didn't ask for Derek Tsu agency, it was assigned. You can bet I'll be fixing that!!!!!

I was driving down the road. As I was approaching my destination a little dog was in the street. I slowed down to avoid hitting because I thought it belonged to the jogger on my right. As I slowed down I said to my mom (passenger) "now look at this lil dog in the road" at that point boom! I was hit from behind by the SF client. It was so off guard that my mom turned to me and said what happened. Long story short SF is saying even though their client got a careless driving ticket it is 50/50 liability, we both were in fault therefore they are not paying anything for their client actions as this adjuster tell me this seem happy to say they believed I stopped in the road therefore her client had no choice but to hit me.. as if I intentionally stopped with my 2yr old in the back seat!!!! And laws know if I would've hit that damn dog I would've been charged with animal cruelty homicide or something. I'm a single mother that left an abusive relationship a year ago, didn't have a car or a place... finally got this car in February (Infiniti, I loved that car) was picking my son up to head to conway to get my keys to our first place only to get rear-ended by SF client and ruin my life. I'm totally devastated and all out of prayer and hope. SMH.

Jim ** State Farm Agent - This agent was extremely rude and I would highly advise NOT to use him. He likes to hear himself talk and that is all you will get out of him. If you want a good insurance company that will be on your side and give you the professionalism you pay for, do not use this agent. He does what HE wants and lies. DO NOT use him.

I have had State Farm Ins. on my 2001 Ford Taurus for about a year. On Sept. 19, 2014, I purchased a 2003 Chevy Suburban that I needed full coverage Ins. on because it was required by the finance company. I called my agent Jacob ** office and gave the vehicle and finance company info to a person named Laura. I told Laura that I needed a binder faxed to the finance company asap or they wouldn't approve my loan. At that time she told me that my acct. was showing a closed status which made no sense to me because I had just made a payment a week earlier.

I was rearended by one of their policyholders back in the middle of July. I had an estimate and a place to take my car two days later, but because state farm couldn't get their act together I had to wait 2 weeks to get an estimate from them then I was able to take my car to the place that I got an estimate from first and could have left my car that day to get it fixed. I had to be aggressive and threaten to escalate everything to get them to first admit it was their clients fault even though I had a police report. Then to get me a rental car then to get my car in and repaired. It has been extremely annoying. It's now almost october and I still haven't gotten everything finalized.

I've been very dismayed at the unprofessionalism of the company and especially, of my agent Michael ** who continues to claim that his hands are tied as he continues to escalate the prices. First, my son and I were placed on one joint policy where I own both cars, not what I requested from him. Then when I relocated, the "automated system" added another hundred to the bill. Still not given warning just excuses. Now in addition to that charge, the monthly bill has increased $40 more each month.

My vehicle damage was appraised at $13,500 when it was only worth $10,300. They have a policy that they will only total a car if it's more than 75% assessed value in repairs. The damage was almost $9,000. I called adjuster, agent, and State Farm disputing this appraisal value, and informing them this car had been in two prior accidents before this, and their appraisal was too high. They would not agree to this, and said to let them fix this, and they would send an appraiser back out when repairs were complete. Well, when they did this, they called me back acting like they were never aware it was in a prior accident, and said they could not assess a value of depreciation, and would not be cutting a check for the difference.

First time in my driving history I've experienced such terrible service. The person that hit my parked car called their State Farm agent and admitted it was their fault. The next day State Farm called to confirm my side and was told they were working the claim. 5 days later I hadn't heard back so I called them and was told they were waiting to establish liability. WTF. They were told day one from the policy holder they were at fault. I had to tell her to recall. Once the adjuster showed up on day 7 after he advised me it would take 5 to 7 working days to receive a check so the repairs could begin. In the past the check from an insurance is cut right on the spot. So here I am 13 days out after the accident and no check or follow up call. Worst insurance I've dealt with and would never recommend to anyone.

State farm quoted me for full coverage over phone, found out three months later they only put liability on when he was involved in accident. They told me they would make right, not to worry. I received declaration page saying it was retro active, for full coverage, next day when Claim was filed because Michigan no fault state they rewrote my policy for liability only. Now nobody will answer my questions.

WARNING! Whatever you do not use state farm for your business insurance needs. It has been 2 weeks. I have already paid for the first month and I do not even have a policy number! I called later after paying and asked for documentation. She said she could send me the receipt and the application info. The first email had no attachment so I had to call her back, the 2nd email had my info and SOMEONE ELSE'S! Then hours later she says she forgot to ask for a copy of my ID, 2 WEEKS later she emails that she forgot to ask for pics of the vehicle for the application! The agent hasn't even finished my application! I called the 1800 # instead of the local agent and the poor girl said there was no around to help her because she was not licensed to view my account. She was very nice and sincere but that doesn't help me when I don't know if I have legitimate insurance! Use anybody else but them! If State Farm was really my neighbor I would move!

The month of August, around the 5th, I went to the office of my agent Daniel **, and I made a cash payment of $89.30 for my car Insurance. On Sept.4, my bank account was debited for $179.60. This caused an overdraft on my account. I was overcharged $89.30. Now I am being refused my money back. My agent claimed that the money was refunded back in my old bank account.

Began State Farm In Drive Program in good faith which relates not only to given terms but includes implied terms so that the recipient of services is not deprived of reasonable expectations. The program begins when the package is mailed, NOT when the unit is put into the OBD port. Delayed receipt of driving information meant payment of another 3 months. Calculation of premiums meant initial reduction of 3.78% NOT 5% as promised. Email calculating reductions are NOT transparent to the consumer. Expectation is reduction in premium. Agent stated that is was feasible rates were at the lowest possible. Requested feedback which was never obtained despite repeated phone calls. Receipt of 6 month premium (payment can be done every 3 months) verified lack of discount. Again, no explanation offered or obtained.

@StateFarm I love my local agents! They go above and beyond to help people. That being said, the process of dealing with the State Farm claims people has been a complete nightmare! This was the first actual accident that I had ever been involved in. I was on my way to work on I-85 south nearing the Kia exit, exit 6. I was at the end of a line of cars in the passing lane. All of a sudden, a reddish/maroon older model explorer vehicle in the right hand lane sped up and came completely toward me in my lane. I tried moving over, but they came so quickly that I had to go all the way out of my lane. I thought that they tipped me and found some evidence of such on the right side of the car.

A SF policy holder backed into me at a convenience store. I reported it to SF and everyone was so nice and "helpful". It took almost a month to get anywhere and I done all the leg work. They won't reimburse me for out of pocket expenses unless I provide a lot of proof and receipts to back it up. One person who I hired to take me to drs office has moved out of the area and I can't get a receipt from him. I had the convenience store make me a copy of their security footage to finally get them to fix my car. My out of pocket expenses were only $270.81. I would not recommend this company to anyone. I'll take the out of pocket loss.

Had State Farm for 32 years on 8 vehicles and house. They suddenly informed me that they were dropping 4 of my 8 vehicles, but continuing with the other 4 and my house. Pretty disloyal after such a long time with them. I dropped ALL insurance with them and found another insurance company - happy to insure everything (at a cost savings). State Farm doesn't recognize customer loyalty. They are slow to return calls when I pursued this.

State Farm is the slimiest insurance company I have dealt with. One of their insured hit me and state farm failed to identify the car as totaled upon the first estimate so I took my car to a body shop for repairs. Upon tear down more damage was found, state farm then deemed my vehicle a total loss but refused to pay for nearly half of the body shop charges because they found them "not necessary" even though their estimator failed to identify all of the damage, so the body shop had no choice but to begin work on the car to repair the damage, upon doing so finding the additional damage. When I spoke with a state farm supervisor, he wouldn't give me any reason as to why they refused the charges beyond "believing them to be unreasonable."

After 30 years with State and 10 policies, I had a small accident in a parking lot. Backed into another car, both backing out at the same time - met in the middle. Told adjuster it was a 50/50 accident, gave State Farm statements, they agreed on 4 occasions. After a week they called, said I was at fault. The other party had an independent witness got a phone statement from her. Concluded I was 100% at fault. I had a witness, they refused to use my witness. Needless to say I am getting legal advice and a new insurance co.

On July 28, 2014 I and three others was involved in a accident it was my son's car but however another vehicle hit us and just drove off, but State Farm didn't even call any of us to see how we were doing and during the course of this I know I talked to maybe 5 or 6 different people. This has been the most unprofessional Insurance company that I have ever dealt with...we got something call pip but when it came to our pain and suffering she told us that she couldn't compensate for our pain and suffering because we went to the hospital two days later and that the damage done to the car was only around $700.00 but that don't have anything to do with my pain and suffering.

Liberty Mutual insured driver rear ended my State Farm insured car, totaling it. I subrogated the claim to State Farm, who will not pay me my deductible (LM has accepted liability) until they sell my car or auction it off, which can take months. They are holding on to an interest free loan basically, till they get around to processing the claim. I have had too many incompetent lazy customer service dolts hell bent on telling me what they can do and not doing anything.

Handled myself.

On 9/4/14 I was rear ended by a state farm client which totaled my car and caused injuries to my boyfriend and I. We had to go to the hospital and have been having to go to the chiropractor for our pain. We have called state farm numerous times about a rent a car and compensation for our lost vehicle but the lady Katherine ** is always very brief, rude and sarcastic. She says she has not contacted her client so she can't do anything for us and it's been almost two weeks. I have a lawyer for my injuries. Now I want a lawyer for my car because this is stressful and ridiculous. I have a two month old preemie that requires extra doctor visits and I also have a 3 and 7year old. My boyfriend just had to take a job out of town just to keep us from losing everything because now we are struggling big time. State farm has no heart and I would never want to work for such a hateful company or be a client. I'm praying to God we get the help we need, the police report clearly states the sf client was in the wrong so what's the hold up? That was my only car!!:(

My son was involved in an accident when a state farm customer turned left in front of him at an intersection. My car and the customer's car both were total losses and the police report indicated that the state farm customer was at fault. When I first contacted state farm, it was 4 days after the incident and of course the other driver hadn't contacted state farm. I started the process of recovering my losses and with one exception all customer service reps have done nothing but try to strong arm me.

If you ever get hit by a state farm policyholder pray you do not have Robert ** as an agent. I had a simple accident where the state farm policyholder rear-ended me and I didn't think I needed a lawyer but now I wish I would have taken the lawyer route. They are not trying to pay me and every time I get in contact with them, they say I still need to provide a certain piece of paperwork. And every time I thought I gave them everything they needed they would need something else. It has been almost 2 months and they are still giving me the runaround. This accident has affected my paycheck and eventually affected me paying bills on time. I know this type of thing takes time to be resolved but I feel like Robert ** purposely took his time because I expressed how I felt about how long this process was taking and I don't think he liked my tone. It's Sept 10 and I'm still waiting. I hate State farm. I've been in 4 accidents and by far State farm is the worst company I've dealt with.

Here's my experience with State Farm: I was looking to change auto insurance providers in order to save money. I quoted several companies online, and State Farm came up as cheapest, for the same amount of coverage. I decided to purchase the policy online, and my credit card was charged. A couple weeks later, I received a bill from State Farm saying I owed an additional $255 for my six-month policy. This was $255 higher than I was quoted and agreed to, and was about $200 more than I was paying with my previous provider.

I feel it is imperative that I inform the consumer in the hopes that they can avoid the same issue. We contacted the local office for State Farm (State Farm Insurance, 203 N. Broome St., Suite C, Waxhaw, NC 28173). I discussed with ** (office manager) our insurance needs and we were on the phone for some time summing up the details....how many drivers, ages, driving record, cars, etc. She quoted me a 6 month rate of $955.60. I accepted it and submitted a binder of $250.18. Please note that only $159.27 went to auto. The remaining balance went to my homeowners policy. This dispute is not with the homeowners policy. The binder was paid on July 16, 2014 and the auto policy was to go into effect on 12:01 AM, July 20th.

I was involved in a accident with a sf client. She tried make a left turn before I cross the intersection. Well she did yield to my oncoming traffic so we crashed. No witnesses but moving cars that didn't stop. I didn't receive a ticket at all and I'm the 2 car on the report. Now she claiming to have a witness that can't get in touched with and she saying it's my fault and it wasn't. Now sf treating me like **, don't wanna do a estimate on my car and give straight answers. I missed 2 days of work cause they said they would finally take a estimate and never came. It's just a nightmare. I have full coverage but it's not sf or allstate. They are willing to fix my car but it's not my fault and don't wanna pay a deductible or for it to go on my record. I'm trying to be patient and stay positive. I'm 30 yrs old young single mother, make 10 a hr. I just want my car fixed and to be treat right. Some insurance people I know say they have a extra 15 days to come up with this witness they say they had. What to dooooo??

State Farm uses an automatic renewal system for their policy holders. When it is time for a new policy, they automatically mail out the terms of the new policy and start taking the allotted payments according to the new policy. State Farm does not have any process in place for finding out if customers accept the new policy; the expectation is that if the customer is not satisfied with the new policy, it is up to the customer to contact State Farm. State Farm renewed my policy recently. Due to speeding tickets that I had received, the new policy increased by about $43. per month. My previous monthly payment was about $89 per month and the new monthly payment would then be $133 per month. I received this notice on Friday 8/22/14 via mail.

I was rear ended by state farm insured. They never call or offer anything at all. They sure want me to do all the footwork and run errands for them when I'm the one that was injured!! I have a family of 5 that I can't even do 1/3 of the things we used to do together. I still have to change diapers for crying out loud. These poorly rated people drive me nuts and offer about 30% for property loss THAT'S **..

State farm is too slow to resolve a problem. I called 7 times the State Farm office within 2 months and still have no resolution. All they say is waiting on contacting the other person who hit my car. They just forgot that I am also their customer. I am state farm customer and I don't have a resolution. I am not driving my car for 2 months already. Why do I need to wait for this? I would like to find an insurance where they resolve the issues faster and provide a good customer satisfaction. If you know an insurance please send me an email - I am done with state farm. I will tell my family, co-workers and friends to stay out of state farm due to incompetence of solving a problem.

We have extended Flood insurance with State Farm for over ten years. Burlington got flooded Aug 4, 2014 and all the basements in our neighborhood got effected. I called same day and place an insurance claim. I had pictures and movie of the Sewer backup in the basement which I sent to our State Farm agent. It took them eight days to send someone over to look at the basement (a contractor). Meanwhile, my wife and I took out all the flooring and cut and dispose of the affected drywall and insulation. All our furniture in basement was lost.

Bought a car. They lost the title! Had an accident (not my fault). They withheld the $500 deductible for over 6 mos! Wanted personal items insured - no problem. 3 days later agent called to say they couldn't do it! Wanted my wife and I to be billed separately for auto. Can't do it - no multi car discount - higher premiums! No one should be surprised at the attitude of these companies. They have a monopoly and if you don't like it - tough.

On July 8, 2014, I was hit by another driver that didn't yield his left turn and hit me. I was immediately taken to the hospital with head injuries and other injuries. An ambulance took me so I was unable to tell my side of the story. The police report had a lot of blanks which wasn't helpful. My claim number is **. The driver did not have his driver's license on him, and he is also insured by State Farm. My car was totaled. His car had minor damage and was able to be driven. He moved his vehicle immediately after the wreck so make it appear that it wasn't his fault.

I call this company for Rental Insurance and Auto. When I talk to the guy, he told me I will be cover completely full coverage in my auto. To find out in later days he didn't included collision. Now they would not pay for my damage done to my car. I am a widow that can't afford this type of situations but also I have always have full coverage. Now they are blame me for it. I have the new policy but have not sign yet because the accident happen in between. I Feel like suing them for misrepresent me and lie about Insurance. Also the Rental didn't even cover my own stuff?? This company has been the worse nightmare I have ever encounter. They don't have experience Agents but also they mislead a poor widow like me to believe I was protected. Now I have no money to fix my car and no way to go to work because this guy lie to me.

We had an accident. Both owners were with SF - one at fault and the other the victim. The victim had to prove he was not on a cell phone and the other did not. SF would not release that information. Even with 2 witnesses, he had to prove he was not on the phone. The person at fault said that our son was on the phone. WE were told our son was not at fault and the driver of the other car was determined at fault and refused to release if they got his cell phone records. Refused to diminish the value a classic auto, the Mustang Stage1 Roush signed by Roush, other than a plain Jane Mustang, not even as a GT Mustang or a Roush that they were told it was... I have had SF ins. for 25 + years. I have homeowners, Life, Auto and other insurance with them. Probably not for long. We reported the accident. Our State Farm agent accident person was told to let the person who was at fault to do the claim. They did not follow that instructions. It went thru our insurance. Also State Farm Teams would not call me back. ** At the Murfreesboro office will NOT call you back no matter what. Do NOT depend on Her AT ALL.

State Farm has totaled My Ford 150 and are being ridiculous with the settlement offer for the truck. I had $2400.00 in options on the truck and according to State Farm, that does not matter. However, it sure did to Ford when I had to pay for them. Also, I bought my truck December 31st, 2013 and this is August of 2014 which means, I have had my truck less than 8 months with only 12,000 miles on it; however, according to State Farm, because the 2015 trucks are now out, mine is considered to them to be two years old. It must be some kind of new math or something but I think it is the big boys once again taking care of their 99 acre recreational park at their home office for their executives and could care less about their customers.

I have been with State Farm for 5 years and up until now I was happy with their service. I recently moved out of the Bay Area and to Sacramento. I called State Farm and gave them my new address and they ran my new zip code and informed me my insurance would increase by $300/yr because I live in a high risk area. Really? I live in a very nice neighborhood! I am actively searching for a new insurance carrier - I am done with State Farm. This is how they treat their loyal customers? No thanks! I am also going onto Yelp and revising my original review from 5 years ago and giving them a downgrade.

Years ago a tree fell on my Toyota Truck at work. State farm says the owners of the complex was not at fault as they did not know the tree was rotten. Since there was more than 5000 damage they would pay us to scrap the truck or we can keep it and fix it ourselves! The trees on their lots were just falling out as they were root rotted. At least 3 trees fell and they had had inspectors come out and look at the trees. State farm would not look into it and I had to take the liability.

Wife was in accident not her fault. Claims adjuster took forever and then told us that check would be here on a Tuesday, they never processed it then told us they will get it by Friday. We are not happy with state farm, very slow and not very helpful and no communication on what going on.

At first I was pleased by State Farm - the agent from whom I purchased my policy was pleasant and answered all of my questions. Once I was actually insured, I ran into multiple problems. First off, I was supposed to receive an In-Drive device to plug into my car. Doing this would result in an immediate $10/mo discount and, depending on save driving, a cheaper policy in the future. Unfortunately, they never mailed me the device. They called me a few times a week after I was supposed to have received it and each time I told them that I hadn't received the device and they needed to mail a new one out.

State Farm has refused to pay for my daughter's medical care after being T-boned by a teenager that ran a stop sign. They denied most of the needs of the car which was severely damaged in the wreck and even the collision shop said it should have been totaled. There has been nothing but trouble with the car since the repairs and State Farm will not even consider addressing it.

I started my auto policy with State Farm because the agent was willing to work with me to get me the coverage I wanted at a price I could afford. We agreed I'd pay 314 for 6 months of full coverage on my 97. About a month after I paid, I got a bill saying I under paid. I called them - they said they "forgot" to give me a discount in accounting, but to disregard the bill. Two months later, I got a check for over paying my rates. Then I started getting phone calls asking me questions repetitively. I got tired of repeating myself so I just stopped answering the calls, and they stopped eventually. Until this month 8.2014, I got a phone call saying there was a balance due and if I don't pay, it'll lapse. I called, AGAIN, and the woman said it was due to an address change, but I never moved?! They were misinformed. They said there's nothing they can do, and they're not sure why this happened. Worst customer service EVER.

In 1989 I had State Farm as my insurance. I had driven to Georgia to look for a home. Hadn't got a residence. I was hit by a uninsured motorist whom was arrested, and taken to jail. State Farm told me because I had moved to Georgia, which wasn't true - my residency with my children was in Minnesota for over a yr later, they wouldn't pay for my totaled car. 2014 my son girlfriend whom lives here, backed into a car insured by my husband. My son is a stepson to Pamela and Mike. State Farm again stated since we are relatives they don’t cover it. Then it was since we live together they don’t cover it, the issue again is my son is a stepson to my husband. Now they want something that shows my husband lives down in Louisville, GA.

I was told I have 0 Deductible on my policy for recent hail damage by my agent on two cars and a mobile home. Well come to find out there is 1k on home and $500 on cars. As soon as my claim is paid I am switching companies. Can I sue this guy for flat out lying to me. Found out the Agent's name on their business card is made up - first name is right, last is not. Maybe so they can claim he is never there because he never takes any calls, dodges them any time I call. Only way is to go there in person and hope he is there.

People who have problems with State Farm need to name their agents or claim reps with their location. My wife has been with State Farm for 47 years. And you won’t believe how they treat their long time clients. That will be made public very soon. In short they accused me of stealing a check to a repair shop - cashing it, made me and my wife write our names 10 times very fast. We later found out agent forged my name. That was just the start.

I switched to State Farm because they promised me a policy for $98.47 per month. I confirmed this with Dimario, confirmation # **. I asked him twice if he was sure that was the correct price, both times he said "Yes, I can see all your information right here". I went ahead and paid for the first month, and told him to send the paperwork for me to sign. Well, 2 days later I got a letter from State Farm saying... "The insurance premium for your Auto policy is $54.93 higher than what was originally quoted..." Needless to say, I was furious, I called up and told them that this was unacceptable, and they told me that if I didn't sign the paperwork, they would report me and cover me in a "different way" at a much higher price. I am now trying to scan the letters they sent me, and will hopefully get somewhere with these people.

In March 2013, my car was rear-ended by a distracted driver in Bellmead, Texas. There were no witnesses, and the other driver stated I backed into her. A police report was taken and both claims were written. However, I submitted photos clearly showing I was not at fault. State Farm repaired my vehicle, however, has failed to go any further in subrogation of my claim. I received a letter from them in June 2013 stating it would take a year. In June 2014, I received a similar form letter stating it would take a year. State Farm refuses to answer my queries and even my agent stated they probably will not do anything. As a result, I have dropped State Farm after several years and am pursuing the matter in small claims.

Getting rate information from State Farm is far from convenience. Compared to GEICO and PROGRESSIVE, where you just need to put driver(s) name and driver license so they will pull out all your driving history within finger snap, State Farm agent took almost a month to get a fixed rate. I was quoted $811 for 6 months, which was lower than GEICO and PROGRESSIVE at that time. I paid for it (YES, THEY MADE YOU PAY BEFORE THEY JACK ON THE RATE), and a month later, a letter come to me explaining that my rate was increased. A MONTH!!!! They made you pay for A MONTH (which is $200 in my case), before telling you that you have to pay more....!!!! A MONTH!!! Does it really take a month to pull out our driving history? I bet it doesn't...!!! But those lame agents work so slow!!!!

My daughter was hit by a State Farm client on a school bus in Charlotte, NC. She was at the point of impact where the car rear end the school bus. Her medical bills are at least $2,000 not counting the lawyer fee of $1,000. The company is only offering her $3,000. They have not offered her any money for her injuries and not counting her missed days of school. She was in another accident and they offered her just for 250 dollars. She was hurt more so in this accident than the other one. I would be in the hole at least 300 dollars if I took their settlement. So I am left to pay the bills the best I can. I will not accept an amount that will leave me owing money from this accident. State Farm is the worst insurance company to pay any bills that is due.

I was a State Farm customer for over 9 years. Never filed a claim, never had an accident or moving violation. I owned at the time 3 cars. My total monthly payment was $180. I received a statement that had increased by $38 to $218.00 from one month to the next. I called to inquiry why. Well, State Farm informed me that a survey was given 2 months prior and I stated that I drove my Lexus 12,000 miles or less, versus the 7,500 mile or less when I received the policy. Well I did not complete that survey, my wife did, who is a stay at home mom and drives maybe at the most 50 miles per month. She thought she was doing me a favor by completing this survey. Well, it became my nightmare. I spoke to the agents office worker (never the agent - she NEVER calls!) and I questioned their method of increase without ANY notice to the customer. Their response was, "our agents don't know what corporate does until a customer calls to complain". Huh??? So corporate does changes to customers, but agents never know they're doing this? Makes no sense.

I was in a car accident November 4, 2013; I was hit head on by State Farm’s insured. I was injured, taken to the ER, and had several medical bills and since State Farm settled with me on January 29, they don't want to pay medical bills from the date of the accident. Be careful, they'll screw you over. Mark ** is a horrible claims representative - very inconsiderate and rude.

State Farm just constructively stole my vehicle while taking my vehicle title out of my name. State Farm then obtained a rebuildable title in THEIR name and signed the title back over to the previous owner who no longer owns said property. STATE FARM is now into GRAND THEFT! I have about $3,000 invested in the vehicle. I still have the vehicle in my possession and I have MY original title as proof and evidence of said incident.. State Farm SUCKS!!!! STATE FARM STOLE MY VEHICLE BY STEALING THE VEHICLES TITLE EVEN THOUGH I AM NOT THE PREVIOUS STATE FARM INSURED OWNER!!!!! FELONIOUS THIEVES!!!! I also state all of this as I am a "former" Florida Law Enforcement Officer. This is a crime and it occurred in Florida! State Farm reps even lied saying that they had and sent the original vehicle title to the state. More lies and deception which is nothing new for State Farm.

This company should bury their heads in the sand and fold up shop. They claim they are working on saving lives through the intelligent transportation systems and partnering with Ford to support that claim... They lie. The chairman's council, no, I'm not going to name names, stated that making money and protecting loss of revenue was more important than saving lives. There was a gentleman who actually created a business model, after being asked to do so by State Farm to show how to save lives, and reverse the loss of revenues from these technologies and he was terminated. Yep, he did what he was asked to do and got ** canned for it. Do you realize how many others are treated in this manner by this company??????

When my wife was hit by a tractor trailer, State Farm disconnected our calls to them twice while I was trying to complete the claim at the scene of the accident. Both times I was asked for a phone number IF we got disconnected...they never returned the phone call when they disconnected me. The tow truck company that is subcontracted by them did...good thing.

I have had State Farm for more than 20 years. After my daughter was sideswiped by a drunk driver that also had State Farm, I expected it to be taken care of quite easily. I was told by the guy's company to get two estimates and his parents would decide whether to pay or file a claim. After about two weeks, I contacted my Agent and asked them what was going on. They told me that State Farm is made up of separate agencies and that I would have to call the other Agency and get things going. When I did, the other agent had changed her story and said it was my daughter that was at fault.

I originally signed up with State Farm a few years ago because they were a lot cheaper than what I was paying for my Mazda insurance. They also had more discounts and their loyalty discount seemed great. I had planned to stay with them for a very long time. I had been with them for about a year and saw a significant decrease of about $10 the first year, I was pretty happy. I had turned 25 and called them to see if there was another discount. Unlike every other company, there was not. I had also gotten married, which we also did not get any type of discount for, but I was still comfortable with State Farm and remained, even added my wife's car to my policy.

We will not consider placing our insurance with another company than State Farm. At every incident, State Farm has been fair and responsible. Ages ago, my wife was at fault in turning left across three lanes of oncoming traffic, including one blind lane, which had one accelerating car. My wife totaled three cars. State Farm wrote claim checks to the other motorists so fast that each of them immediately changed their coverage to State Farm. We pay more in premiums than do most other insured. I accept that to have no grief and when we have a claim.

I have been very thorough offering a picture of sending 123 pages of the seriousness of my injuries and the residual injuries in my demand letter dated for June 4, 2014. However the adjuster Ms. ** has lied about the contents in the package. However the same package was sent to USAA Insurance who confirmed the validity and accuracy of medical specials which have conclusive findings by Medical Doctors describing my possible future life disruptions.

Well for past four months my payment was lower .. but when I check my bank accounts on 7/2/14 my policy increase more which I DID not understand this at all. So call my insurance agent call me asap! To see what is going on, why? Is my policy have increase which in a month which I DID not understand this ... I will let everyone known finally outcome of this. Because very upset with this now. I'M single woman living just fine but not ok with this process at all. Right now, very mad about this now.

After cancelling my policy, they promised me a refund from my policy and then refused to send my money with no comprehensive explanation for their action. To punish me apparently, punish me for cancelling. Real unkind and unprofessional; they pass you from agent to agent each time you try to contact them. They even argue and sometime flatly refuse to address your issues. I WOULD NOT RECOMMEND STATE FARM TO MY WORST ENEMY.

I had for my bad luck come across this insurance to make a claim, this company on his effort to save money make the customer life a hell. They have one of the worst customer services ever when you need to do a claim. They make everything complicated to you. I won't ever ever refer this company to anyone. State Farms Sucks...

In November 2013, I purchased a new vehicle. On that same day, I purchased new automobile insurance coverage with GEICO. A few days later, I received a phone call from GEICO requesting a letter of experience regarding a December 2009 accident that I was involved in. He said that the rate I pay for insurance was affected by this accident. I explained that the accident wasn't my fault -- a motorist backed-up into my car in a parking lot. The GEICO agent said the record states otherwise and the accident was my fault. But, the letter of experience would clear-up the situation. Such letters are routine and are often used when determining insurance rates.

I have been with State Farm Insurance for over 30 years. I have found through my own questioning and perseverance that State Farm Insurance makes very little effort to find other party's fault - especially if other party works as an Adjuster for State Farm! I had someone back into me in a parking lot after I had already backed out of my space and stopped to put my vehicle into Drive. The other party admitted to me that they were involved in texting and while crying, found out her grandfather died. I called it all in to State Farm after going through the normal exchange of info with the other party. State Farm Never looked at the other party's car, but allowed that person to send in photos of car "damage"! It was determined 70/30 fault and I was 30! Huh?! Texting while driving is illegal in Texas, I was already backed out and putting my vehicle in Drive! What is wrong with this picture?! I pursued questioning State Farm Claims why was I found 30% at fault when there was nothing I could have done better?! It was clear when I backed out, I was not on the phone at ALL and I was not emotionally upset or excited!

My wife was in an at-fault accident on May 20, 2014. Everyone was OK, but the cars were both in pretty bad shape -- the other worse than ours. I immediately called in the accident and was happy with the initial response of fact-gathering and information given as to what the next steps were going to be. If only the rest of the process would be so pleasant...

Do not give this agency ANY of your personal information. I requested a renter's insurance quote through the State Farm corporate website. Somehow, it got routed to this guy's office. They called me and wanted to talk to me about my auto and renter's insurance. I told them I didn't ask for a quote on my auto insurance. He said he could get my auto insurance down to $110/mo on my 2005 Malibu. I did NOT authorize him to look up ANY of my auto information, nor my current auto insurance rate. What gives him the right to take it upon himself to look up my personal auto information and give me a quote? Did he pull up my driver's license number? Did he pull up my DMV record? Did he pull up my credit? Where did he get that information? I didn't give it to him!!!! Creepy and invasive! Unwarranted intrusive behavior! Do NOT do business with this agency!

May 21 2014, we had a fire in our two story home. The fire department came in four minutes. I called my husband who got on the phone to our State Farm policy holder. By the time my husband got to our home, the adjuster was waiting to speak to him. State Farm got us into a motel and since the estimate time we'd be out of our home was 4-6 months, they found us a very nice apartment, and then furnished it from furniture: to total kitchen, baths, linens..... In other words, everything we would need to live was there. They cut us a check for clothes that we needed till we knew whether or not our clothes were salvageable. They have been right on top of things so far.

How do you distinguish inefficient and/or inept customer support from deliberate maleficence? When you keep getting the same treatment from the same office, it has to be one or the other. I'm not a person who will tolerate either. Hello, Rhonda **, State Farm Insurance Agent Louisville, MS.

Failure to look at damage, said to drop request. Sent pictures two weeks ago, no call or any communication. Been a State Farm customer for 50 years. First time for a non-business-like rep to deny claim. Probably will buy other insurance.

I was struck as a ped by a State Farm client. I was injured. My no fault ran out due to many medical bills. My lawyer tried to receive the overage of medical bills from state farm. It went to jury trial and the state farm lawyer Owen ** deemed the incident a NON accident and I wasn't injured! (how could all of those doctors be wrong) They then started garnishing my wages until I paid off the court fees. I have never seen a statement for this garnishment. I then tried to resolve this lien but both lawyers and State Farm have said they have received no monies. I am trying to figure out who is collecting the money for the last 3 years with no avail. The State Farm Lawyer basically told me to go bankrupt and live in a cardboard box.

We had several dents in our vehicle due to a Thunderstorm last night. One of them is in the roof. Granted our windshields weren't popped out, but they wouldn't even come out and take a look. All they would do was take our phone number when my husband went this a.m.

My husband was in an accident that totaled his car. It was the fault of the State Farm insured. We talked to and agreed upon settlement on Tuesday May 27th. We were told we would receive a packet of documents to complete and return along with any keys we had in our possession and the title to the vehicle. The packet was not sent out to us until Friday May 30th. It was sent UPS which does not run on the weekends. We didn't receive the packet until Monday June 2. We completed the documents and sent back out to State Farm on Tuesday June 3. We were told State Farm must receive these documents prior to issuing the settlement check to us. We were also advised we MUST turn in the rental car today, June 2. We are now without a rental and have not received payment from State Farm. We cannot purchase a replacement vehicle until the check is received. They have put us in a tough spot. My husband and I both work and each need vehicles to get to and from work.

State Farm has sent a letter saying that I have been judged "at least 51% responsible" for a collision where the other driver pulled out from behind another vehicle after I was already in the street, gunned his engine while looking down (the sun was shining toward him and I never saw his face, just the top of his head) and hit me at a speed well in excess of the speed limit (even after hitting me and spinning me around he still had enough momentum to go over the curb, rip up a tree, go over the retaining wall of our garden and stop only when he finally hit the car in the neighbor's driveway). And since State Farm also decided in 2000 to settle with a woman who had made an obviously fraudulent claim, I have come to an ugly surmise: It's cheaper to let people with the youth and strength to lie and keep lying cheat ill, older customers than it is to fight false claims. PLEASE REPOST THIS. VALERIE AND I CANNOT BE THE ONLY VICTIMS OF THIS ABUSE AND THE ONLY HOPE WE HAVE OF REDRESS IS A CLASS-ACTION SUIT.

I work for a TICA Agent for a while and was lied to about pay, benefits, hours, duties and pretty much anything to do with getting me to start with him. Pay was to be base plus commission, never received any commission. I signed a contract with him before I started and ask for a copy which I never received. Now that I left I need a copy to show the non compete clause for any new employer. Corporate or the agent cannot come up with the contract. Corporate sent me one which said I electronically signed on a day I was not even in the state. I went to interview with a different agent w/ SF thinking it was just the TICA Agent. I was wrong, this agent swore, cursed and was very angry in the interview. The main thing that surprised me was him saying that if he tells you something and has to tell you a second time you are fired. Really, not a good way to get employees.

Boy, am I glad I don't use State Farm. My car was parked in front of my house and hit by a State Farm Customer. We are not talking about a little dent! I had to learn that dealing with State Farm Customer Service will introduce you to rude, disrespectful people. Not helpful at all! It's been 2 weeks and so far nothing has been accomplished. Lesson learned, I will involve USAA now (man, am I thankful that's my insurance) - I never would want to deal with that kind of disrespect their customer service has again!

I had the insurance with TD, I was paying $100/m. Then I thought to change and try other company, and I got insurance with State Farm, same price. After two years, I was driving in snow at night time, someone hit me from back side and my van slippery hit to the side pole and I got damage my van around $1500 but they didn't pay me any penny and also they keep charging me as an asset fault accident payment, and I keep paying more than double premium three years because State Farm messed up my driving record. They put me at fault accident, and every insurance is company giving me high insurance rate and State Farm Insurance is big cheat in the world. They cancelled and terminated my car insurance because I had two minor tickets.

Pathetic. My daughter was rear ended in Mississippi. The loss adjuster assigned was in Georgia. My daughter explained what happened and when I called her referred to the other driver as a thug. She took offensive immediately because she was black and the other driver was black. My daughter happens to be white. She was angry that I referred to him as a thug. Very unprofessional. Should be unbiased but sided with this guy who acted abusive at the scene and then left before the police arrived. The other insurance called offering to pay for the damages. Then this same loss adjuster calls them and tells them it was my daughter's fault. She made this personal. Not only did she fail to represent me as her client she also failed in representing her own company.

I have an insurance policy that will cancel tonight at midnight (5/19/2014). I just received notice today stating that it would cancel tonight, after I have been calling since that time asking my local agent (Jim ** State Farm) what was going on with my policy and when the actual expiration date was. I talked to the same lady I talked to today at least once, and this same lady told me before that she could not help me, and did not give me any more information regarding my policy other than it was due April 27th and that she did not know when the grace period was up.

I was previously with Allstate for my auto insurance. Upon speaking with Donna, she convinced me the State Farm was a more compatible fit & would offer me better coverage for a cheaper price. I contacted Donna a week or so after signing up and informed her that I had a few tickets on my car & would not be driving for a few months until the issue could be resolved. I asked if there were a way I could put the insurance on hold, or if I should simply cancel and get a refund since I wouldn't really need the policy for the near future. She advised me NOT to cancel. She told me that she would put my account on hold so it wouldn't be charged and that whenever I was ready, to give her a call back and the policy would be reactivated from where I left off within that month. Well, approximately 3-4 months later, after I resolved my financial issues, I attempted to do exactly that and found that 1.) I'd somehow incurred a balance of over $500 and 2.) that policy was no longer available to me.

I agree. State Farm was HORRIBLE for one single small auto insurance claim in over 9 years ($980.00 in damage from road debris at night). My Fiance had 30 days rental, yet State Farm made her give the rental back after a week.... State Farm also made her call around for repair shops that could get the vehicle in the soonest, when that should have been their job, not hers... We dropped State Farm 30 days later and went with Geico. Much cheaper, and better coverage. We will never ever touch State Farm again, and advise others to choose a better carrier.

I have been insured with State Farm for 30 years this month, May 5th 2014. I have 8 vehicles, 1 motorcycle, 1 RV and last but not the least my home. I sold a truck and called my agent's office and told them to put the policy on hold. They said, "We will take care of it." In the meanwhile, I'm shopping for another truck. I find one and purchased it so at that point I call my agent's office let them know what make, model and year my truck was. That's when they tell me my premium is going to be out of the roof because I have got to start all over and earn my safe driving discounts on this new vehicle. That's when I lost it. It was their mess up, not mine. It should be rated on the driver not by how new the policy is. They increased the amount by $200.00 plus on every vehicle I have insured with them. They raised my homeowner's by $300.00 per year and if I do not pay that additional money they are going to raise my $1,000.00 deductible to a $1700.00 deductible. It sounds like to me State Farm doesn't care about 30 years of loyalty. It's about the bottom line (Money) for all the CEOs and bid management, etc. but I will sum it up for you reviewers. They were smoking ** when they started this BS.

My daughter was hit by someone who has State Farm insurance. Was given an offer. Was told they would overnight the settlement payment, then was told it would be overnighted every day for 4 days. Finally after a week we received the payment from them. Found out paperwork wasn't even done for 5 days but we only got a car rental for 3 days. When we would call the local office, after the first call, they would not answer their phone unless you call from a different number. Then they pick up right away. When we did get the check, they had it with my daughter's first name and my last. WORST INSURANCE COMPANY EVER.

State Farm for so long was viewed by myself as the industry standard when it comes to how insurance claims should be handled. Something happened for the worse in their claims department. Since their insured party has hit my wife on April 23rd we have spoken to 1 claims handler that requested we send them a copy of the accident report. Bear in mind, we do not carry State Farm. That claims handler forwarded the claim to claims handler Todd **. No one from this insurance has tried to contact me regarding this. I had to hunt Todd down. When he finally returned my call a day later, I was told there was an investigation to determine who was at fault. Their insured was cited on location of the wreck by the Georgia state patrol 2 days later and after I had acquired accident report and faxed and emailed to Todd and his supervisor, I was then informed that when they concluded their investigation and made a determination for who is at fault, they would contact me.

We recently had damage to our RV while it was in storage for the winter. Talked with area RV dealer and found out multiple claims were being brought in for same damage due to extreme cold weather. Our agent immediately informed us it would not be covered. Found out other State Farm customers had received approval for same damage. Tried to appeal but again our agent and claims adjuster told us "2 wrongs don't make a right".

When I got my new car I called State Farm and had them change my address and phone number. Four days after my insurance cards expired, I got pulled over and got a ticket for no proof of insurance. This had already happened once before because my insurance cards did not show up in the mail and I had to personally call them just to get my new cards. I called them and found out that they had cancelled my insurance because a payment didn't go through with my bank. I didn't get a phone call, a letter or an email because they failed to update my information and made no effort to correct this when I called them about the lapse in my insurance - causing me to receive a ticket with a fairly high penalty. I switched over to Progressive and ended up saving about $100. I will not be going back to State Farm.

I had the worst experience with this State Farm office. I sign up for a liability policy and ask for a month-to-month payment and got my quotes for 2 months of $83.69, instead I check my account and found out they took out $500 out my account without my authorization. I am still waiting for my refund. It's been over a month and they took my money almost 2 months ago. Now they're ignoring my calls. Never got a call back from the agent that took my money. Never got a call from the supervisor or the owner. I called them multiple times and always talk to the assistant. I talk to the supervisor, Eric **, once and he did apologize, but at the same time he said that the agent Thomas that sign me up never makes a mistake and he's not going to argue with me on the phone because it's not going anywhere.

A State Farm-insured rear-ended my vehicle while I was at a full stop at a stop light. I had a neck injury and a pre-existing head illness which aggravated my pain even more and prolonged my recovery, which is still ongoing. State Farm Insurance's offer was $3500.00. My medical bill from the Veterans Administration is over $8600.00. There was no reasonable offer of pain and suffering from State Farm Insurance. By the way, I was insured by State Farm Insurance, liability only, then, at the time of the accident. State Farm did settle with me regarding the damages to my vehicle.

I had State Farm for 20 years and never got any benefit myself. My mother had only 1 claim when she backed up into someone at a mall parking lot (very minor damage). Had to argue over whose fault it was, because according to the office manager, Sam **, "It's somebody's fault." So they raised her rate 40% for several years. My sister had 2 claims and they dropped her like a hot potato. They moved to a bigger office 4 times in past years. The office manager drives a $60k Lexus and the agent Karen D. a $100k Mercedes. So that's what my premiums pay for... I switched to another insurance company that offers MBI mechanical breakdown insurance - an extended warranty I can actually use and benefit from! They can go find some sucker elsewhere to buy their worthless policies - not me!!

I was dropped after 20 yrs of paying for car insurance, hospital income, and renter's insurance.

Have car and motorcycle insurance. Paid insurance. Payment was 195.00 for April. Was taken 3/25/2014. Sold my Hayabusa on 3/27/14. Didn't have bike for April. I was owed a credit. They sent me a 94.00 bill. Called, keep getting run around. Looking for new insurance company. If this is how they do business want no part of them!

My husband and I have been with State Farm Insurance for almost ten years. We got a letter today saying they were dropping us because we have used their road side asst program too much. We used it in March of 2012, once in April 2013, once in Dec 2013, once in Feb 2014 and once in March 2014. We have never heard of being dropped for using a program that is offered to us.

I have 2 vehicles listed under my policy before I purchased my 3rd vehicle. When I spoke with the rep to add the 3rd vehicle she removed the 2nd vehicle without my consent. My bill was lower the next month due to the removal of the 2nd vehicle. Instead of State Farm saying ok, they charged me a reinstatement fee. I have a excellent driving record and my monthly payment was $281.20. I received a letter indicating my payment for April will be $334.80. Why? No accidents, clean record. You would think my payment would decrease not increase.

We had our autos, travel trailer and home Insured with this company .A building company (Eco Star) inspected the roofs after hail and wind storm as I noticed a couple small pieces of roof shingles as I mowed the yard. They stated I had wind and hail damage. The first adjuster for State Farm came out but failed to have a ladder to do her job. I thought this to be very strange and poor for a Insurance adjuster that needed to look at the roofs. From the ground, she determined that the storm came from a certain direction and I had wind damage.

I had State Farm insurance when I lived in Ohio and when I moved to Florida, I wanted to continue. The State Farm office I have had to deal with cancelled my auto insurance after 20+ years when my teens began driving and had accidents. I cancelled my homeowner's insurance with them but am "stuck" with their office being listed as my servicing agent for my flood insurance. I've tried to change to another company that would actually service my policy but I cannot switch until renewal. I tried this past year but my mortgage company paid without my knowledge which resulted in me having 2 flood insurance policies. State Farm's policy has me in the wrong flood zone costing me $1500.00 more than the other policy which had me in the correct flood zone.

When I originally signed up for my car insurance I was in a rush because I got the call that my car had come in that day to the dealership and it had to picked up, but could not be picked up without insurance. I spoke with a representative on the phone who told me to sign up for the good student discount even though I told her I had graduated college a year prior. I don't think she entirely knew what I was saying but I wasn't going to turn down a discount. Cut to 3 months later State Farm is frantically calling me saying they need my college grades. I informed them that I had graduated and the representative, Rachel at Nora Holmes office, very rudely made me feel like I was stupid for signing up for something I couldn't. I asked her why no one called me in the last 3 months asking for my grades and she just insisted that I would be charged for the discount I was given. I told her and the other 10 people I spoke to on the phone that I was never trying to cheat them out of money, I just genuinely didn't understand that I had done something wrong and didn't think I needed to pay them back.

My wife was rear-ended by a "distracted driver" insured by State Farm. Vehicle damaged and wife with severe injuries. Signed a release for payment of repairs to our vehicle. Discovered add'l damage later. Adjuster viewed & agreed. New damage, broken Satellite antenna base, $240 total! In office claims rep denies payment based on the signed Release. I was more concerned about my wife's injuries than turning on the radio. So, I didn't notice it. State Farm is standing behind the "legality of the Release. " But, right is right and wrong is wrong. Obviously, integrity is for sale @ $240.

I had to sue State Farms (their company that sells auto insurance in Pennsylvania). I won the case. They refuse to pay. I need 2 additional parties with the same problem against the same corporation so that I can file a Chapter 7 Bankruptcy. Are you having the same problem?

Dropped after 60 years due to a scuff. This explanation should serve to warn anyone who is contemplating paying premiums to State Farm in exchange for providing insurance. They dropped my Mom who was a 60 year customer. I suppose they don't need her business, but that's not what this is about. I am writing to warn others. The problem I have is with how they did it and why they did it. You will realize as I have that they are cold, calculating and indifferent to you, someone you would not want as your neighbor. How they did it:

Due to health problems, I was out and didn't pay my insurance, so after a couple of weeks, I got a letter from the DMV that say if I don't proof of insurance I will lose my license and vehicle registration. Also in the letter say "The department cannot explain why the cancellation was sent by the insurance company; please ask your insurance company." By this action, I almost lost my job which is driving for a cable company.

I was paying for car insurance for 2 years on a car I didn't own. My Uncle and I shared a residence and we have the same make of car but different years. When I got insurance on my car, they pulled his VIN# on his car and applied the insurance to his, instead of mine.. When I found out about this error, they said they didn't OWE me anything because my car's insurance was higher than his (by only a few dollars). I escalated this to the corporate office because I got no resolution to the problem and it is 8 months now and still have not gotten any resolution. Do I have a legal ground?

A State Farm adjuster came out to my home to look at some damage on the rear end of my car. I told him my hatchback would not open since the accident. When I got my car back from the shop, I still could not open hatchback without the key, so I took the car back. The shop called State Farm, the person from State Farm called me and I explained that the shop was supposed to examine the hatchback and that it was on the estimate. She told me the lift-gate face was on the estimate and that it was not the same thing. She said State Farm would send the adjuster out to look at the car. NO one ever came and I never got a call saying they were not going to come to look at the car.

I have been a customer of State Farm for both Auto and Home for well over 5 years now. My wife and I have had no accidents and 1 Stop sign minor violation 4 years ago. We've paid on time for years now for a 2004 Olds Alero and 2002 Olds Aurora at the high rate of $187/mo for full coverage. Now they are dropping us due to too many claims... They are stating that the times we had her car towed to a garage coupled with having each car's windshield replaced makes us risky. Interesting that overall they have paid out less than $1000 for everything but we have paid them well over that amount... NEVER USE STATE FARM ROADSIDE ASSISTANCE AS WITH THEM. IT COUNTS THE SAME AS CRASHING INTO 15 CARS!!

I had insurance with Esurance before State Farm called me and said that they can beat the rate I paid for Esurance. I signed up because I thought was a good deal. I paid my insurance after their agent called me and verified all my information and what cars I have. Two months down the road I received a letter from State Farm stating that my insurance will cancel on March 7, 2014 and that's it, no explanation and no reason. So I contacted my agent and told the receptionist about the situation. She looked it up and told me that my other car's vin number didn't match up, after we went through together with the agent before they screwed me up.

My mother and stepfather, long-time policy holders at State Farm were struck by a young man with no insurance - no driver's license - who according to an impartial eye witness was driving recklessly and speeding. My mother was killed as a result of the accident. When we claimed on her uninsured motorist coverage, we were told State Farm had determined it was my stepfather's fault and our claim was denied. This was completely contrary to facts and circumstances of the event.

Long story short version: We began a simple upgrade to our home by attempting to install hardwood flooring. In the process found a leak from the dishwasher. Water damage caused my entire kitchen and dining to be torn out including the sink (new cabinets will be reinstalled but took out to fix floor). Now here is the problem....the leak was from the dishwasher, water running between the tile and wall, soaking thru to the sub flooring and floor truss... Absolutely no indication of a problem, no water to mop, no signs of a water leak. When we called the agent (office next to walmart, Ellis **), he came twice and was continually saying "don't file a claim, they will DROP YOU!" Seriously? that's what insurance is for, right? After insisting, an adjuster came and refused the claim.

Don't believe any of the ads on State Farm - I waited 5 days for an adjuster, he only estimated part of the damage and now I have to wait another 2 weeks for a repair facility to look at the damage. That's because I was rear-ended by StateFarm and they want to cut their costs. As for my medical, I have to pay myself and claim later. I have wasted a week trying to get the brake light repaired, while wearing a neck brace, and pay for it myself. State Farm may be okay if the guy that hit me (he got 2 tickets, one hit and run) had another insurance. State Farm only protects their own finances. I had much better service with Travelers. I am going back to them

My house burned last month and the interior has to be completely redone. It is down to the studs. My State Farm agent and the Claims Adjuster have been unbelievably thoughtful and efficient. They have reminded me that I have paid for this service and I am entitled to full coverage. They immediately told me the policy will pay to put me up until my house is livable and they are giving me 100% support - including writing me a check for $3000 cash to cover me immediately. I love these guys and this company!!! Many of my friends have told me as well how much they love State Farm.

State Farm Insurance group confirmed to the Insurance Commissioner that it is their company policy to assign one adjuster to determine liability when it is a State Farm to State Farm claim. Our adjuster flat out refused to give us our own representative. She said she was more than capable of representing both parties fairly. She then informed me that she had no doubt my son was liable for the accident, regardless of what the Oregon State Trooper had to say (fair??). She stated she'd done her job for 40 years and never seen a rear end accident that was not the rear driver's fault. I asked that she remain impartial.... at least until she talked to the Trooper and viewed the police report. She informed me that "law enforcement does not determine liability I do!" Nice, first conversation with what is supposed to be the adjuster representing US, the paying policy holder!

These people do not want to take responsibility for their insured and could careless if you go after their insured, just so they won't have to pay. I was rear ended by someone insured with State Farm in 2012. Myself and my daughter did suffer injuries. I know how I felt, so I can imagine the pain my 5 year old daughter at the time felt. They are offering hardly anything and will not pay for my injuries due to the negligence of THEIR insured. They don't care and are far from fair. I would never want an insurance company like so. Accident was in SC. The adjusters/supervisor are located in Atlanta. They suck.

State Farm has low rates, but don't have your car stolen. I parked my car and later that night it was gone! They acted like I had something to do with it. They told me the San Diego police were incompetent and would never find it or recover it. They harassed me and made me give them all kinds of unnecessary records and list of friends and just about everyone I knew. My car was not recovered and they acted like I stole it. They never even talked to anyone living near or working near where it was stolen nor did they even check towing services. Later they said it was my job and my fault that my car was stolen.

I would like to preface this story with do not buy State Farm insurance from ** in Cedar Park, Texas. He will not do his job to keep you insured. Soon as there is an issue, you are own your own to fight with State Farm. My 16 year old son backed out of his friend’s house heading for a day at the lake, (only 2 months after receiving his license), he backed into a car parked across the street. He got out and looked at the car to see if he had done some damage, he didn't see any damage, so he proceeded to the lake. The next thing I know there is a police officer at my door telling me my son was involved in a hit and run.

They have the audacity to charge their clients extra if they don't have the ability to make an automatic guaranteed withdrawal from your banking account. I'm sorry but a payment of any type should be an honorably excepted bottom-line amount. I will certainly seek other less parasitic providers.

My husband has had State Farm for at least 35 years. We moved from WA to VA, and moved our insurance policy with us, still staying with State Farm. We were still paying on our Mini, so we had full coverage. We later on moved from VA to MS not noticing that they had switched our policy from Full Coverage to Liability only. I discovered it only after being rear ended by a truck that was going 75 mph and hit me from behind. I called the VA State Farm to let them know of the error, and the man in charge wanted to blame the insurance company from WA; however, the policy from WA clearly stated that it was fully covered by them. Fritz ** is a good State Farm agency to go to in WA, but RD ** is the one who screwed us over, and did not want to take any responsibility for it. I was pregnant with my first baby and had a lot on my mind getting ready and so naturally, the coverage drop was missed. All I have to say is CHECK YOUR POLICY!!!! You might find yourself screwed if you do not.

My wife and I live in Chelsea, Alabama. The week of 1/28/14 we had a ice and snow storm then ran quickly and no one was prepared for the snow. My wife was sitting at the bottom of parking garage when a colleague of hers came down the ramp and slid right into her and produced $2200.00 worth of damage. She was so upset, my wife was trying to calm her down and waited for family to come and pick her up. They exchanged auto insurance, the person who hit her admitted her no control of car so we thought coming from Penna it will be taken care of. We were glad no one was hurt. Well after the State Farm agent took my wife's statement and their client, the agent said that she was not at fault. Well who was at fault? Not my wife, she was just stopped at the bottom of hill to let cars go by. I am so mad I can scream. I have to go through my insurance to fix my car and I have to pay the deductible. My insurance company said this so-called insurance company does this all the time. Well it is not right. I will not get my diminish value of my car either. SO EVERYONE OUT THERE, BE HOPEFUL THAT A PERSON HITS YOU THEY DO NOT HAVE THIS CROOKED COMPANY, STATE FARM.

I was driving home from relative's house and a chain reaction occurred when 2 lanes of traffic merged into one. All cars stopped quickly to avoid collision. I manage to avoid collision but the car behind me hit me at a speed that was at least 45mph. My bumper on my truck was damaged and the exhaust system. I filed a claim went to doctor and State Farm refuse to pay. They did pay for my repairs and deductible. I went to doctor the next day and my neck was examined and it was determined I had whiplash. I'm also a heart patient which is why I went to the doctor. I have 4 stents.

I was at the corner light of Rt. 355 and Rollins Avenue on September 24, 2013 when I was hit in the rear by a driver who was also hit in the rear of her car. I didn't want State Farm involved because it was the Allstate driver's fault. I got less than my car needed to be paid for from Allstate and when I went to pay my mechanic, they asked that I give them only the $500 deductible from the $602 Allstate paid. I did that and since the car cost $743 they asked State Farm to pay the difference.

They agreed to insure my home, even did an inspection inch by inch, even climbed onto the roof. A storm damaged my roof last year and they denied my claim. Their excuse was that I have a shingled roof when everyone else on my street has a rolled roof. They agreed to insure my roof and now they are just gonna take my money and run?

I have read a lot of the reviews from clients that I feel are unjust, and negative. I got to tell you, I think State Farm is a very good insurance company. I've dealt with them for about 4 years now and I have nothing but wonderful to say about them. Never had a problem and very helpful and polite! Thank You State Farm. Happy to be a client of yours!

I was driving along the Hwy 630 in Little Rock and we had inclement weather. A State Farm Insured driver hit her brakes on ice and spun around causing cars to go everywhere including at me. She was spinning out of control and I tried to get out of the way by running off the road and running over orange construction Barrels in my Brand new Car! The damages are minimal but visibly cosmetic and also under the car and it has now been 17 days and they tell me that they are still not sure that she is at fault when it is Clear in the police report that I had to obtain as they lied to me and said the AR State Police system was down for a week when the State police had no idea what I was talking about when I asked of this. The woman at the state police said it was clearly the other driver's fault. I am now being transferred to a supervisor to review the case as they do not see it as clear as I do and may say that she was not at fault because I was not in control of My vehicle. Are you kidding me?

Last spring 2013, I purchased a full coverage policy from State Farm, then in June of same year (2013), I purchased a second vehicle and asked State Farm to insure with the same full coverage policy as I had on vehicle one. My son had accident in February 2013 and I found out that quote from agent "You do have full coverage, however it is no good when driver is 51 percent at fault." I had never heard of such thing. My warning to the public about State Farm is WATCH OUT. Full coverage to State Farm is a very different product than the average person's interpretation of full coverage.

In November 2013, I paid cash for a car & went to SFI to get a quote on the car. I received papers February 2014. They also drafted my account for 4 payments which had never happened before. No warnings about overdrafts even though I had called & went to the office several times & was never told that I had a return check. One payment was for my mom’s house who is decease yet there is still a bank loan on the house.

My Audi's AC was not working. I took it to the Audi dealer presuming it was under warranty. I was informed by Audi dealership that a rock likely hit my AC condenser - NOT under warranty. Cost $1100. I called State Farm to file a claim with $500 deductible. They sent me a letter with some preferred repair shops. I could not take it to any of the places as it would adversely effect my Audi warranty. Received approval for $106.82. Over 40 years probably put $120K into State Farm with only $35-40K at most in claims. Yet, they refuse to honor the $500 deductible. Will be changing insurance companies.

After insuring my autos with State Farm Insurance for over 32 years, I transferred to another company because State Farm refused to pay to completely fix my prized 2004 Volkswagen Passat wagon, a rare vehicle with low miles. They repaired most items but did not want to pay for both struts to be replaced. Finally, because it never rode good after the last repair, I chose to sell my wagon and lost a $14,000 investment in the Passat. I will never again use State Farm.

Purchased an auto insurance for my car and was supposed to pay 29 dollars per month for six months. One month after that, they still hadn't send me my proof of insurance. I had to yell at them over the phone in order for them to email me a copy. I then started receiving emails requiring me to provide them with my DL from my previous state which I didn't have. I told them that is public knowledge and if they really wanted that invalid DL, they can ask DMV. Instead they sent me a notice two days prior to reoccurring charge withdrawal stating that the rate had increased to 48 dollars.

State Farm uses one rating system to quote rates to new customers and a different system to quote rates to existing customers and charge existing customers extremely higher rates. We purchased a motorcycle policy from State Farm and went back to purchase insurance on 2 cars, 2 snowmobiles, 2 jet skis, and an umbrella policy. Because we were considered an existing customer (due to the motorcycle policy) and it had been 34 days since our original quote (and they honor the quote for 30 days) State Farm wouldn't honor the quotes they gave us on any of the other lines of business. They re-rated us as an existing customer and rates were extremely different (e.g. the 2 cars alone would have been more than $640 more than the quote they gave us for new customers).

We were in an auto accident 5 years ago and settled in Oct 5, 2013. To date have not received a penny. A one eyed person hit my husband. He passed 2 card and hit him broadside in a 07 Yukon, he got a ticket. We were told to use our Med Pay since there was no pay back on that since we pay for that so we used it. Now we are ready to settle the case and State Farm wants their med pay back $4600.00 so we are paying our own medical bills - not fair??? Trying to post pictures of the SUV over $17000 worth of damages. We are really tired of getting screwed buy our insurance company and the lawyer that seems to be working for State Farm and now the client.

A vehicle insured by State Farm rear-ended our company vehicle with two employees inside. Both employees sustained injuries. The adjuster assigned to the claim "Juliette **" and her Supervisor "Betty **" refuse to return any phone calls, send any correspondence, etc. Our company will pay for the $4500 of damages to our vehicle out of pocket, and our worker's comp carrier will subrogate the claim for our injured workers but I have never seen such a dysfunctional insurance company EVER as I have seen in State Farm. Thankfully, we are not insured with State Farm and I would advise anyone to stay away from this insurance company. They are AWFUL!!!! We shouldn't have to sue them as we are, for damages their insured caused to our workers and vehicle.

My wife and I purchased an auto insurance policy from State Farm agent in Wilmington, Delaware with policy number ** starting from 11/19/2013. The six month premium was $735.15. Last December, since we have to move from Delaware to New Jersey, we decided to discontinue the policy. I made a call to my agent and discussed our situation with him. He told me if I decided to discontinue the policy, the prorated amount would be refunded to me. I then specifically asked him what would be the exact amount, he made the calculation for about one minute and told me, since we decided to end the policy starting from 12/12/2013 12:01am, the prorated refund should be around $642. I did the calculation myself, and figured out that I was roughly required to pay the premium of 23 days (23/182*735=$93), which was the period our vehicle was covered under the policy. I was satisfied with the result, so I authorized my agent to end the policy and didn't ask for any alternatives.

Agent Latorya Street sold me a policy that does not exist. She create a policy called liability Plus, in order to extract extra funds from my pocket. She is a fraud and a fake insurance agent only out to line her own pockets. Buyer beware; she is out to con you and deceive you if she can. Remember her name: Latorya Street at 5215 W. Chicago Ave. Chicago, IL 60644. After a serious accident, one of my best friends was injured very badly. Not only did she ignore his physical condition by demanding that he come to her office, she ignored the claim and stated that the policy in which she sold to him did not exist. This is pure evil. She is pure evil. Do not invite the devil in your house....

On October 28th 2013, I was rear ended by a 70 yr old guy in a brand new Buick LaCrosse. The damage was so severe that the truck lid was stuck shut, passenger rear door was buckled, whole quarter panel was twisted and the fuel tank vent system was breached. Many warnings lights was on, parking sensors malfunction, fuel tank system warning, etc. The car wasn't drivable.

We have had State Farm for years. The first claim we had was a deer hitting my husband's car one night on way home from work. State Farm had it checked out and said there was no way a deer could have caused all the problems that was wrong with car. The car was fine, no problems BEFORE the deer hit him, but they didn't agree and said they would not pay. Needless to say, they will be dropped as soon as I can get estimate from Farm Bureau, whom all my friends have raved about. Phil ** was the rep. This isn't the first time I have heard of him being underhanded.

I have been a loyal State Farm customer for over twenty years with only a few minor claims (like cracked windshields due to road damage). About a month ago I hit a pothole during a snow storm that caused over a $1,000 in damages. I submitted my claim via my agent who happened to be retiring after over fifty years of service to them. He referred me to their claims department until a new agent was assigned. From there things went downhill fast. I spoke to a claims rep who told me to fax my repair receipts over to them and they would probably send someone over to view the damaged parts and then proceed to pay my claim. No one ever called, however I did receive a call two weeks later from my repair shop saying they got a strange fax from SF.

I cancelled my insurance to go with another carrier as their rates were too high. They did not cancel until the next day, for three days coverage, they charged over half and mailed my refund to the wrong address. I have made 5 phone calls regarding the refund and just found out today about the wrong address. It's sad, they were once a good company.

I moved to New York state about 1 year ago so I could go to a rehab facility for COPD. Before I moved, I was told I would be getting a letter to sign and return. Well, I never received the letter. A few months ago I got a letter saying my homeowners insurance had been cancelled. I have a condo in North Carolina that has a mortgage from my bank. I called the State Farm rep and she tells me since I am not occupying the house I would need proof that I had not vacated completely. She told me to send her a copy of electric, water or gas bill saying the property was still in use. So I DID that. But she keeps telling me she needs to go by my home and look around to see who is there and how often (like a spy out of Ian Flemming). My banker told me to have her get in touch with her and he even faxed her information. She refuses to cooperate and claims my e-mails to her office goes in the "junk" mail.

My wife was driving through an intersection. She was broadsided by a SF insured driver. It turned out that the other car had faulty brakes and the other drive was even cited but driving an unsafe vehicle. When we notified SF they stated that they would look at the other vehicle to do an investigation. The next communication we were told that the other driver was being uncooperative, and that we would need to go after the owner of the vehicle as they were unable to prove the faulty brakes after inspection. And that we should go after the repair shop, as well as the fact that other driver was not helpful that they were going to cancel their insurance leaving us out to dry for any out of pocket expenses as well as pain and suffering now being experienced. Needless to say, it has been a nightmare and seems to be exactly what others on this string have experienced. Time to call a lawyer. On top of all that, the owner of the car that hit my car had a novice sticker on the hood for all to see… Can’t make this stuff up. See the pics.

I have a new policy with this company that they can't seem to get right. Billing issues, improper communication skills, and just flat out lies, and deceitful business practices. I've never dealt with such incompetence.

Don't use and or hire State Farm. They play games. I was hit by someone who had State Farm-admitted wrong doing and said they would pay. They made me wait 2 months and kept telling me to get the car fixed myself with my own money. They could not reach their client and so no decision would be made even though there was a police report and an estimate with a State Farm Body Shop in their file!!!! Into the 75th day, I got a call saying they did not have any paperwork and a letter saying they would needed more time. But when I contacted them over the phone, the representative said she had the paperwork in the file and the liability was on them and that she would not send me the check only to the Body Shop.

Accident occurred on 1/3/14. The State Farm insured driver was at fault. State Farm has made only two - yes two (by their admission) - attempts to contact their driver. They told me they have no requirement for a time limit to follow up, but they cannot proceed until they speak with him. However, they called us first thing Monday morning (01/06/14) and told me they needed to speak to my son IMMEDIATELY. He was actually in class, but followed up within just a couple of hours. Shameful.

In car accident in August. I was hit by a State Farm insured women who was talking on phone and did not see light changed to red. I stopped. She did not. Saw my doctor - soft tissue back injury, x-ray to make sure no further injuries. Received pain pills and muscle relaxers. Doctor said time would repair my back and I did not need to return unless it got worse. Their agent treated me rudely from day one, lied repeatedly, acted like I was pretending to be hurt, did not return phone calls and when I did get a hold of her denied receiving my messages and told me if I went back to see my doctor she would find that suspect and would not honor the bills. Settlement $500 for 6 weeks of pain with continued pain when going for long walks, raking and or shoveling snow. I turned it down and was told I did not have enough medical bills to warrant a larger settlement. The moral of the story is do not act honestly with State Farm. Lie like they do and run those medical bills up to the max.

I called State Farm 1800 number to cancel my policy and instead of getting the help I needed, the guy from the State Farm said, "I will let your local agent to call you...." Really? The reason why I chose another insurance company was because my agent never returned my phone calls. The second reason I called the 1800 number is because they never answer or return calls. I was with State Farm for over 10 years... but I don't need to speak to anyone. I will cancel my bank account.... and problems solved. Geico is charging me less for my insurance and I have more covered.