Progressive Motorcycle Insurance

Flat tire on my heritage softail on my birthday when leaving for a trip on Friday. Called for a tow. I have their best plan with towing, trip interruption, etc. Kept calling me back telling me it would be just a few minutes longer. Four hours later a "manager" called me telling me it had been escalated to her, but that she was unable to find a tow operates that could tow my bike 11 miles. She wanted me to leave it there until Tuesday. I'm in a major metro. She then tried to tell me that the reason for problem was that tow operators don't really operate on the weekends and those that do, don't have more than one employee and even then, don't have access to the necessary flat bed. Pure B.S. Doesn't even deserve consideration. What a load! Insulting to anybody's intelligence.

I've had Progressive covering my motorcycle for about 6 years with no accidents or tickets. I had them for a few years before this on my scooter too, no accidents or tickets on that either. Their prices are fine although they seem to go up and down a few dollars every month and nobody at Progressive can explain why this is to me. Anyways, I was hit by a car a couple of weeks ago and the bike was nearly totaled. The other driver, the police report and multiple witnesses all agreed I had done nothing wrong and the other driver was at fault. My attorneys suggested going through my Progressive insurance as it would be faster and then Progressive would recoup their losses from the other driver's insurance later.

I am not one to write reviews on companies or products but this is ridiculous. I have seen a couple other reviews but I wanted to make another about this topic. I have been with Progressive for a couple years with my motorcycles and my truck without a single accident. In regards to their motorcycle policies, you have to apply for a year policy, nothing less. With that being said, in Texas, if you cancel, they will keep 10% of the entire cost of the year policy. This is absolutely outrageous for people in the military that do not always need insurance for nowhere near that long. When I talked to a supervisor, she couldn't do anything about it and I told her that I would not be going back and I would not be recommending anyone to them. This did not seem to bother her and she did not help any further. I will never recommend Progressive to anyone ever again because of this blatant disregard for customer satisfaction.

I pay for premium motorcycle insurance that covers everything from medical to roadside assistance. My two experiences with Progressive's (Agero) towing has been a nightmare. They tried to make me pay 350 dollars yesterday for a tow that was covered by my policy. When I called back a second time they said they made a mistake and finally covered the cost, very dishonest business practice that could fool a lot of people into paying more than they have to.

On February 7th, 2019, my motorcycle was backed into. I was not on it but inside a home of a relatives. Other party had insurance but unwilling to give me a fair value nor repair value of my bike. Ended up being more repair work than it was to claim a total loss. I was completely saddened. I called Progressive for help and they advised better to open a claim on my policy even if not my fault and I wouldn't be dinged for this since I was not near my vehicle on the reports. So I did. Both insurance appraisers looked at my motorcycle and two separate figures in totally different amounts came back. A huge difference by a few thousand dollars. I had Progressive indeed on my side, a rental car (since my other vehicle was also in ill repair) and a check in my hand by the middle of the month.

My 16 year old was rear ended by motorcyclist who crushed our bumper and taillight. The motorcyclist was insured by Progressive. They have us the runaround in the beginning by doing their leg work for them, taking pictures for the adjuster then wanted us to take the bumper apart ourselves to see if the impact absorber was broken (not our job). They didn't want to authorize a rental for us either, not our fault the motorcyclist hit us, we need a car to drive. Now car is supposedly finished and the paint doesn't match. We were told they will not authorize the body shop to blend the paint. WTF, there was nothing wrong with the bumper until we were hit. They are legitimate crooks.

I took out a policy through Progressive on my new Polaris Slingshot. I needed insurance right away and did not have time to shop around. I had to pay 186.00 up front to start the insurance policy. No big deal as normally when you cancel a policy you would get a refund. Not only did they charge 1256.00 a year but within 3 weeks when I found better and cheaper insurance for 350.00 a year and canceled my policy they informed me that because I did not have the policy very long that it is prorated at 90% so my refund was only 11.00. None of this was disclosed ahead of time. I would not recommend Progressive Insurance to anyone.

I got Progressive Motorcycle Insurance through USAA. I'd just bought a bike, had the title signed over to me with all appropriate legal documentation (Michigan title, I'm in Texas), and took out a policy on the bike. While I was waiting for a repair part to come in so I could get the bike ready for inspection, registration, and titling, it was stolen. Progressive collected copies of the title (in my name), police report, bill of sale, and photos of me on the bike; actually called the former owner, and the landlord where I live to verify my story, stopped in for a surprise visit to my neighbors while I wasn't home, and went into my backyard to take pictures without any communication to me... Then said they couldn't complete the claim until I had a title with my name typed on the front, not just handwritten.

When we filed a claim through Progressive they treated us like criminals. Instead of trying to help, they work very hard to find reasons that they don't have to cover you. The adjuster I spoke with, Cameron **, actually told me that the rider is at fault if he rides into a ditch to keep from hitting a deer. He said that if you hit the deer you are not at fault but if you swerve and miss the deer but wreck the bike in a ditch, you are at fault. That says to me that in order to get coverage you have you go head on with deer or another vehicle! Do they want people to die?

They were easily contacted both online and by phone. They include motorcycles in their coverages and their advertising was positive and humorous. We thought we had found a winner, but that turned out not to be entirely true. Unfortunately, it was found that their prices and motorcycle coverage plans were more expensive than coverage by other companies. We ended up canceling the Progressive policy and contracting with Farmers insurance.