Progressive Motorcycle Insurance

Progressive Motorcycle Insurance Reviews

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Progressive Motorcycle Insurance Reviews

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    Page 3 Reviews 40 - 240
    Customer ServiceCoverage

    Reviewed Oct. 27, 2016

    Customer service was rude - then when I was to have it suspended they never did so 4 months after the fact I got a bill that said I owed them money. I always park my bike for winter and when I confronted them about my bill they said they had record of me asking for it but they NEVER suspended it and I was not able to be reimbursed as I should have noticed it - even though I pay every 6 months. Fortunately I have never had to use claim services and am glad that I never had to use them. I have heard that they do process them in a timely manner. I was happy that I was able to choose my policy that fit my needs - they offer different policies to fit your needs. I was able to combine for multi discount. They offer good prices for coverage and depending on how much you want to pay for a deductible I choose the $500 deductible which is a great price for those that can't afford much more.

    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 15, 2016

    They were knowledgeable, polite, friendly and fair. They answered all our questions thoroughly and we left feeling we were safe and in very good hands, feeling like it was well worth the money we spent. We had a very minor accident where the other party was at fault, and it was handled quickly, fairly and efficiently. We even had to call back with more questions, and we were given a lot of time and attention. We had options concerning the cap, and we were helped to make up our mind given our specific needs. They did not try to get more money out of us than what was necessary. We were offered many options, from high amounts to low, and we decided on somewhere in the middle after talking it over. They really know their subject and explain it well.

    Customer ServiceCoverage

    Reviewed Aug. 14, 2016

    Their customer service is awesome and convenient and anytime I need to adjust or call for an adjustment they are quick and easy to help. I've never had to use the claims processing unit, but I've had others use them. They are horrible to deal with and take forever to handle things. There are many options that I had to choose from. I could pick and adjust my rate to what I could afford and the perfect coverage that I wanted for my motorcycle. Very easy to look into.

    Customer ServiceCoverageStaff

    Reviewed Aug. 9, 2016

    Every time I had to call to talk with an agent they were very helpful. They met my needs and took care of all the problems I was having. I like dealing with them. When I had to put a claim in they took care of it between 2 to 4 days. I was very satisfied with their customer service. They helped me out with what I was going through and the problem was solved. My policy has been very helpful to me. They cover just about everything. I am very satisfied with my policy. I would never find anyone else. I have collision, theft, hit and run. Also have a very low deductible. Would not go to anyone else for better coverage. I am very happy with my policy. I would never change my policy.

    CoveragePriceStaff

    Reviewed Aug. 8, 2016

    Very friendly. Went out the extra mile to ensure I got everything I needed. My expectations were far exceeded and my confidence that I chose the right company were all due to the excellent service I received. I did not have any claims but I am confident if I did that it would of been handled with the same professionalism that I received when I registered for insurance. Policy I have provides me the affordability I seek in a policy. I feel that my policy includes all the bells and whistles that I feel I got a great value. My policy covers all the liability and collision that I need. I got the coverage at a very affordable price and feel secure with my selection.

    CoveragePrice

    Reviewed Aug. 3, 2016

    I find their service the best I have seen from any company. I got them thinking they are all the same then came to find they are great and features are great. The process of claims are so easy. I had a fender bender with then I rolled my bike into a car lol don't ask. They did everything to get me the best price they could. They had the best policy for me. I was like wow I got just what I need and I did not have to go to end of world to find it. Found policy just for me and I love it. They keep me covered in every step of the way. I love how well it is. I feel like the coverage I get is top notch and they are really there for me when I need them.

    CoveragePriceStaff

    Reviewed July 22, 2016

    The people are so nice and the insurance is affordable. I recommend it to anybody. I tried other insurances but they were not very helpful and they were expensive. My claims processing was great. It is very cheap and they are very nice people. I love Progressive. It fits my budget. I recommend it to all my family, friends, strangers. My policy options are going great. They are inexpensive. I can afford them. Not like the other insurances. They cost way too much and I will stay with Progressive as long as I can. The coverage options are great. If I get into an accident, I know I am covered with no problems. The other insurances did not cover me as much as Progressive.

    Verified purchase
    Staff

    Reviewed July 19, 2016

    I called to let Progressive know I sold my motorcycle on a particular day. I spoke to a young, not very knowledgeable girl by the name of Jessica. She told me I had to send proof via email to show date of sale and then she would refund my money back to the ACH account I paid for it with last year. I told her that I closed that account. She said it doesn't matter, their policy is to still try and send it back to the bank I paid on. That's more than crazy, if I tell them I closed that account with that bank.

    She said that's their policy and that's just the way it's going to be. I asked to speak to her manager about 10 times without success. I then listened to her rudely ramble about that it's Progressive's policy to just send the money to the bank account regardless if that account is open or not. I then finally, yes, finally got to speak to her supervisor Bethany. She said they will send it back to the closed account and that's just the way it is there at Progressive. I have the phone conversation recorded and am turning it over to the insurance commissioner of Florida. I did tell her I was recording the conversation just like they said I'm being recorded.

    Customer ServiceCoveragePrice

    Reviewed July 12, 2016

    Great customer service. I would definitely deal with this insurance. It has great prices for me. I would definitely recommend family to my insurance. Everything in the policy option is great for me to deal with. I love the way their policy rules are. I am very satisfied with the company's coverage. The coverage can and will totally cover me. I will continue to deal and love their coverage.

    Customer ServiceCoveragePunctuality & SpeedProcess

    Reviewed July 8, 2016

    The customer service with Progressive Insurance was great! They were very helpful with explaining everything to me about what they have to offer! I was also able to call and talk to a real person anytime I had any questions or concerns! They were extremely helpful throughout the whole process and explained how everything gets handled! It was a good experience dealing with them, and also a fast process! I was satisfied with the different policy options as I was able to pick one that best fit my specific needs! It was an overall great experience to have an insurance policy with them! The coverage was what you can expect from a typical insurance company, however it was an overall good experience and fit my needs at the time!

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 7, 2016

    I have always had exceptional customer service from Progressive. They explained my whole policy and what I am covered for in a way that I could clearly understand. They have always been polite and answer all my questions clearly and promptly. You won't regret having Progressive on your side just in case. The claims process was amazing. It was easy to understand and do. Progressive is with you the whole way through. They will help you and ensure that you don't have any troubles. They answer all your questions promptly and make you feel great in the end

    I honestly believe that Progressive has the best policy options for motorcycle insurance. They have a variety for you to choose from and make sure to explain the all to you so you can make an informed decision. In the end you wont regret going with Progressive. Their policies are very easy to understand so it saves you the headache. I believe that Progressive has superb coverage. You could go on a cross-country road trip on your motorcycle and they would have your back. They cover a variety of things so you won't have to worry. They go above and beyond for you.

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 6, 2016

    They are somewhat slow on answering your questions. But once they do, the answers are helpful. However, I do not like that I don't have an agent or representative assigned to me. Sometimes, I feel like just a number. They are always friendly and helpful when I call to make a claim. Other companies I have worked with in the past have been rude when making a claim. I wish they had more policy options suitable for my needs. I feel as though I am paying for coverage and options that I do not need. It seems like a waste of money at times. Although I believe I am paying for more coverage than I need, I have to agree that they have covered everything that I have ever had to put in a claim for.

    Coverage

    Reviewed July 5, 2016

    It was a new bike and had two other vehicles insured with Progressive. I was fortunate in that I never had to file a claim. However they were happy to increase the value of my hog after I was finished customizing it. Progressive had a few policy options and the costs between policy options were not that great. Plus most of my upgrade were Screaming Eagle and Progressive ensured that if in an accident only Harley and Harley Screaming Eagle components would be used. Progressive wrote a policy that insure my Fat Boy was cover from "tires to tank" and front to back. I was so happy that I insured the next bike added to my Fat Boy, a deluxe.

    CoveragePunctuality & SpeedStaff

    Reviewed July 4, 2016

    Was rear ended and contacted Progressive to make a claim. They first wanted to know if we were all right, then was very fast and easy to help us with getting our bike repaired and contacting the other person's insurance company. They took their time in helping us with all the things that we needed to do to complete the claim. They took care of working with the other insurance company so it wasn't a hassle for us. Progressive has many different policies to choose from, many different options that you can get policies for. They help you find the best policy for you and your budget. The coverage is very good. You can have a lot or just enough that is legal. They help you figure out just how much coverage that is good for you.

    CoveragePunctuality & SpeedStaffReliability

    Reviewed July 2, 2016

    They are very helpful and caring. I couldn't ask for a better insurance service. I will be with them for years to come. The claim process is best. It's fast, great quality, great value. It's extremely good at what it does. I couldn't ask for anything better. Policy is best. I would recommend it to anyone that wants the best policy you can have. It really is among the best of the best. It's reliable and very trusting, very good coverage, not too many you would find better. It makes me happy.

    Reviewed July 1, 2016

    It is best for me. It took care of my family when I needed it. And it still takes care of me today. I would like to express that there are few companies anywhere like that. I appreciate the progression they give, it is better for me to know to go for me it is best. I like it very much to me. It is a good company for all options and it has taken care of my family to be in the way. It is better for me to find a company that will take care of me and my family, and Progressive is the company that cares for it and takes care of my family.

    Customer ServiceCoveragePricePunctuality & SpeedStaffProcess

    Reviewed June 25, 2016

    The Customer service is great. Always fast, always helpful, very friendly! One of the best brands. I'm very proud to be a customer in this! No waiting lines, you can change things online really fast. The claims processing is really fast. I never used them. But I know from a friend that he needed this. And he was really satisfied with the fast process! He recommended that to me. The policy is great, really simple to understand and reasonable. When you have a problem, call the line they give you right away a really good answer on your problem. The coverage you can choose is really simple to understand. There are many options you can choose. Really easy and simple! Coverage prices are good to understand.

    CoveragePrice

    Reviewed June 24, 2016

    I have renter's insurance through them currently, and it is like I have peace of mind on my home, but for little cost. I decided to get it last year after I purchased my new car and signing up it gave me the option to add it to my policy. Very affordable and I would have been silly not to! I would say they have the fastest and most helpful claims department I have ever had to deal with. We have had to use them last year when we had some storm damage on the house that affected some of our belongings, and they arrived within 24 hours after I filed a claim from my smartphone!

    They offer you so many ways to save when adding this policy. If you bundle your home and car together, you get the best rate out there. I ended up only paying $14 a month for renter's insurance on my home. It was the best rate I had ever been quoted. They offer many options to fit your needs when you are signing up or even getting a quote. You can add or take away things, plus up your coverage or just get the basics. They will walk you through it all online or from your smartphone. They make it so easy to pick them as an insurance company.

    Customer ServiceCoveragePrice

    Reviewed June 21, 2016

    Usually quick to answer my questions when I need them, and no real issues with my plan as of yet. I wish they had more options to account for different amounts of money one would be willing to put into their insurance. It's expensive no matter what, and I wish it was more affordable. It's one of the best in the market in terms of their coverage. It covers almost everything you could want covered from the average customer.

    Customer ServiceCoverage

    Reviewed June 20, 2016

    I never filed a claim with them, even on my renter's insurance, but their rates were better than other companies I checked into. They had great rates so I would recommend them to others. They had an easy to understand policy and were available by phone to answer my questions. Overall a good company. Coverage exceeded what I was expecting at a very good rate.

    Coverage

    Reviewed June 19, 2016

    There were never any increases in their rates. The renewal process was very simple and easy to understand. The claims process was simple and easy to understand. I never had to make a claim, which I am happy about. I had their card with the 800 number, and I kept the card in my wallet. The policy options are similar to those in their automobile policy options; collision, a deductible, liability coverage, uninsured motorist, and medical. Their coverages were similar to those of their auto policies. I felt I was covered for just about everything that might happen to me. I never worried about not having enough coverage.

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 18, 2016

    The customer service experience was great. All of my questions were answered in a respectful, caring and timely manner. The reps are very knowledgeable and helpful when resolving any issues that are discussed. The claims process is very easy and quick. The steps that are taken to resolve a claim are easy to understand and easily done. The representatives are helpful and do kind when you speak with them. The policy option is great for any motorist. It has a lot of options to fit any one person's needs. Whether you're a hard motorcycle rider or just a novice rider you can find what's good for you. The coverage is great. From the minimum insurance needs to the highest you can find what you need with the coverage options.

    Contract & TermsCoveragePunctuality & SpeedStaff

    Reviewed June 17, 2016

    When I asked questions about my insurance the customer representative was very respectful. They explained the benefits of having their services and without having any at all. The service overall was way better than I expected it to be, because this was my first time getting insured. It wasn't too complicated or time consuming, everything was done in a decent time frame. Since it was my first time doing the claims processing the customer representative helped step by step on what it was about. All of my questions were answered with a kind tone. The policy options were pretty good. I chose the cheapest choice because that's what suits my family's needs. I liked the options overall because none of them were contradicting the contract of agreement and were all reasonable reasons. The coverage was a lot lo1nger than I th1ought it was which is awesome. As anyone else coverage is the only way you're protected and they made that very clear.

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed June 16, 2016

    Friendly customer service and thoughtful, caring representatives that are well qualified for the job. Very helpful and also attentive and truly care about the customers feelings. I personally have never filed a claim on my motorcycle but some close to me have and claim it was a awesome experience and process that was quick and simple to complete. Great tools for navigation on their websites and great options that are suitable for any and every family makeup. Also they have great home and auto-bundling options. Their coverage is made to suit just about any individuals preferences. I was able to easily and quickly find awesome coverage with the help of a representative.

    Customer ServiceCoveragePrice

    Reviewed June 15, 2016

    There is not a long hold time when you call customer service. Timely response when trying to find out if certain this are covered under my plan. Luckily I have not had to make a claim thus far. Based on their regular customer service I would expect the claim process to be equally satisfactory. They seem to have a broad coverage plan at a competitive price compared to other agencies that I have compared to. I would recommend them to my friends or family. They cover almost everything from small ticket items all the way to large ticket items, and will customize a plan for you that will fit your budget and property.

    Customer ServiceCoverage

    Reviewed April 9, 2016

    I contacted them after having been insured with them for approximately 3 weeks. The motorcycle had been stored for a good 8 months and was in the shop getting ready to ride again. A personal policy was in place. I called to inquire if their personal policies would also cover business use, or vice versa. In the hypothetical event that we chose to utilize the bike as a gas saver when meeting with clients for business. The representative began to type (I could her keyboard) and then stated that she cancelled our policy because they are "now aware the motorcycle could be used for business". One hour and twenty minutes on the phone, to ask a simple question only to have my policy cancelled. They refused to reinstate or maintain the personal policy, even though it is currently being ridden for personal use. I will lose the 3 weeks of money I paid to them (no big deal, but annoying none the less).

    It was bizarre, I understand policies and procedures IF we chose to utilize the motorcycle for business, but to submit a cancellation for inquiring about what their different policies cover is weird. It was insane. I will never insure a vehicle through "Drive Insurance" aka Progressive again. I signed up for the policy through AAA, had I talked to Progressive directly from the get go, I would have ran.

    Customer ServicePunctuality & SpeedStaff

    Reviewed March 15, 2016

    My son was involved in a motorcycle accident Feb. 2014, that the other driver was clearly at fault. The accident happened on a Thursday late afternoon, Progressive did not speak to my son until late Friday afternoon and by Monday morning they called and stated my son was actually the one at fault!! Are you kidding me?? They stated they had video to prove it and that they would send it to us. They never have. We had to go to the place and get video ourselves. The video clearly shows the other driver at fault. My husband and I have both done the investigation for Progressive that shows the other driver is at fault. We sent our findings and our copy of the video to Progressive and they have stated they will not change the determination because they already paid the other party. They also stated that their field investigator had just grabbed video on his phone.

    We filed a complaint and the response to the complaint is that they now have witnesses. THERE WERE NO WITNESSES. When we asked where they got these witnesses they stated that we gave them to them. Uhhh... Nope, not us. We are pretty sure the witnesses are "friends" of the other party. Progressive is very good at lying, fabricating witnesses, not investigating and more. Do not EVER use this company. I was actually considering switching to them, but after this mess, NO WAY! Progressive employees should be absolutely ashamed of themselves.

    Customer ServicePunctuality & Speed

    Reviewed March 2, 2016

    I had Progressive Motorcycle Insurance for almost 1 year when my motorcycle broke down a block from my home. I contacted Progressive to get a tow and they stated that they will contact someone right away and I would get a text who the company was and time to make service. After 1 hour waiting for the tow I contacted the tow company who outright lied and stated they are leaving now. 1 hour later and still NO tow and I again called who stated that they are preparing to leave and had to find straps to secure my bike. After 1 hour later and still NO tow I contacted Progressive and informed them what happened and they stated they would cancel and send someone else. Again after waiting over 2 hours and NO tow, I finally got fed up and contacted Progressive again and told them about the situation and I told them I would push my 650 lb. motorcycle the 1-2 blocks home and will call them the next day and get it towed.

    The next day I did provide them with a tow that was local and tows motorcycles and again waited 2 hours with NO response. I finally called the tow who stated they were busy. A short time later the owner of the company showed up with a flatbed tow and stated he will wait there until his trailer makes service which took another 45 minutes. In all the total time I wasted waiting for a tow was over 6-7 hours. I am glad I wasn't stranded on the side of the road in the cold waiting for this service. I again called to complain to Progressive and all they had to say was that they would put those companies on the bottom of the list. Bottom of the list? Why not off the list? Do yourself a favor... if you want to get a motorcycle towed do not get Progressive Insurance. The wait and aggravation and the numerous calls are NOT WORTH IT! I dropped Progressive as soon as the renewal came up... HORRIBLE SERVICE!

    Staff

    Reviewed Feb. 15, 2016

    My motorcycle insurance is great. I've been with Progressive for about 4 years going on 5 here in May and they always have my back when I need help. I'd recommend this insurance to all motorcycle drivers because they are also cheap and easy to use.

    Reviewed Nov. 8, 2015

    Great value and top notch when it comes to motorcycle insurance... Wouldn't want any other company to cover my gsxr. My husband was involved in a motorcycle accident about four years ago. He was severely hurt and his bike of course was in pieces. One of the first calls he made was to Progressive to let them know about the accident... By the time he was out of the hospital about a month later he was already shopping around for a new bike. Thanks again Pam. :)

    Customer ServiceCoverageStaff

    Reviewed Oct. 18, 2015

    My spouse and I were on a ride and stopped in Coosbay Oregon to get gas. We had just pulled out onto the street and moved into the second lane when a car came across our lane and stopped. Unable to stop that suddenly we hit the side of her car. I was lucky because as a passenger I most likely would have been thrown off the bike and over her car but my spouse positioned the bike sliding it into the car rather than head on. We were traveling at 15 miles per hour. The driver was ticketed for failure to yield the right of way and found 100 percent at fault. Our bike was totaled and both my spouse and I were injured. He was taken by ambulance and I was taken by police vehicle to the ER.

    The very next day our phone rang and it was an adjuster for Progressive claiming complete fault and wanting to take our statements. We were on pain meds and unable to properly consent to this so we politely declined. The next time we heard from the adjuster he offered 1K nuisance payment. OK so we are still recovering from our injuries, me in a knee brace with an MCL tear and my spouse with a tear to his shoulder muscles let alone the bruises and mental issues from nearly being killed. I explained to the adjuster how I will most likely be in a brace for 6-8 weeks and my spouse is still recovering. He stated "the amount will not go up." I explained how horrible the accident had affected us and the adjuster hung up on me.

    Still not out of a brace accident occurred August 18 2015. Really hopeful that the adjuster will pay our insurance back for medical and motorcycle loss and our helmets. Not sure why they are offering money for a "nuisance". I am not a nuisance, their insured caused us harm. I just want to be made whole again. Not sure when that will happen.

    Customer ServiceCoveragePriceStaff

    Reviewed Sept. 15, 2015

    Progressive doesn't even deserve 1 star, was paying $80/mo for a 2010 Kawasaki Ninja 650R for a couple years, replaced it with a 2015 BMW S1000RR. I knew it would be more expensive because it's a super sportx but Progressive wanted to charge me $1200 for the first month, a $600/mo after that which is INSANE even for a super sport. I called around and Geico agreed with me that it was an absurd number and said theirs would get me x3 the coverages for half the deductible for $160/mo and they suggest I call them back and let them know that something must be wrong on their end.

    So I call Progressive back and explain the situation to them, the representative obviously doesn't care at all and is pretty much just spewing out memorized lines that rates differ from company to company, no duh sherlock, but not by that much! I ended up switching over to Geico and the Progressive rep got rude and I ended up getting charged $434 dollars for having 2 days of insurance. I wouldn't wish them upon my worst enemy, they can seem cool for years but they will bite long term customers in the ** and not even care then get offended when the customer wants to go elsewhere.

    CoveragePrice

    Reviewed April 20, 2015

    I bought twice as much Motorcycle insurance as I probably needed from Progressive. I live up to my obligations and figured I better everybody is protected in case something happens. Unfortunately Progressive does everything it can to avoid living up to it's obligations. My motorcycle somehow fell over in the garage and damaged my wife's $30,000 car. Not much, but it will cost about $1400 to repair. Progressive said they won't cover it because it hit my own property. So what? I buy insurance to cover me and other in case of any accident! I told them it's a good thing I don't have them for house insurance! If my kid set the place on fire by playing with matches, I'd be out of luck.

    Not only does this not make sense from a moral standpoint, it doesn't make economic sense either. I paid over $400 per year for Motorcycle Insurance. In three years or so they could have made up their losses and would still have me as a customer for many years. Not only that, I have three other motorcycles I was going to have them insure. Not now. I don't trust them. They are the type of business we should all avoid. I used Progressive only on the recommendation of USAA. They need to be more careful who to recommend. I serve in the military and take duty and obligations seriously. It's clear Progressive does not. Scoundrels of the highest order!

    Customer ServiceCoverageStaff

    Reviewed March 26, 2015

    Clean record for over 10 plus years and each year my rates keep going up. I have used Progressive since the day I bought my bike...3/2012. To this day have never used the insurance or any other insurance, except to pay them money. I think I figure it out somewhat. They have disappearing deductible. So that keeps going down but to make up for it, my rates keep going up.

    The lady that I talk to was rude. I gave her an example of what happen to a buddy of mine. To this day he is still getting screwed from a accident that happen on 11/20/14 and here it is 3/26/15. The question I ask was, "What will you do for me, to stay out of the same situation he is in?" She ask me question about my buddy but I did not know the answers. So I ask her, "What will you do for me though?" She could not answer me. She kept going back to my buddy. I said, "What will you do for me?"

    So due to higher rates and what she did I am looking for another insurance company. I lost my confidence in Progressive. Unless you can convince me why I should stay. After looking at a lot of reviews I do not have much confidence to any insurance out there. Now we are at the point of picking less of the evils of insurance companies out there. They all talk a good sell and stories by what is the bottom line -- How are you going to help me or are you going to screw me? Should have never pass that law to be required to have insurance on a vehicle. I feel it would of made better competition and done better in the claims dept.

    Verified purchase

    Reviewed March 5, 2015

    I was hit by a ** whose tire had a blowout and my motorcycle at 65 mph. Days later he told Progressive that I ran into him and injured him. Progressive took his side due to a false police report.

    Verified purchase
    CoveragePrice

    Reviewed Jan. 27, 2015

    Unfortunately I did not shop around as I should have before purchasing coverage after financing a new motorcycle which required immediate proof of insurance to finalize the deal. As a wounded warrior and a USAA member I followed USAA's recommendation and through the USAA website purchased a Progressive policy. Following further research I discovered other quotes from 2 other large insurers that offered better levels of coverage for half of what Progressive had charged.

    Upon cancellation of the Progressive policy after 11 days of coverage my $182.00 down payment was refunded only $27.30 which reflected a 90% pro rated refund of the yearly rate of $1200.00 in addition to 90% of the 11 days of coverage with no offer to match the other quotes. My impression is that Progressive knows that they are over priced and as they have a "captive" sample via USAA they charge the higher rate knowing that once the USAA member realizes the non market rate charged the member can only cancel and have their captive down payment assessed 10% of the entire year's coverage in addition to 10% of actual days covered or they can grin and bear it by trying to save value on their initial down payment on the entire year and continue to pay 66% more than the market will bear.

    As a disabled veteran I find Progressive insurance practices, while legal as per the contract, predatory, amoral, and unethical not to mention a bad business model the end result being that the money withheld from my down payment which covered 11 days of coverage being equal to 3 months of coverage from my current underwriter.

    Customer ServiceCoverageStaff

    Reviewed Nov. 16, 2014

    A customer of 15 years, car and motorcycle policies and they drop the ball on me. An open shut case against a fuel station selling bad gas, thousands of dollars in repairs in which should be covered under comprehensive coverage and was denied. Now I'm left with a $16,000 bill and it only took them 54 days to come to "THEIR" decision. Did original adjuster, Mike ** take a fuel sample? No. Did they wait a month to get the wrong sample? Yes. Do claim reps, Jina ** , or San Antonio manager (Jennifer **) return calls or emails? No. Very displeased and now seeking legal assistance.

    Verified purchase

    Reviewed Oct. 29, 2014

    October 26, 2014 - Was attending Taste of Atlanta. I parked my motorcycle at pay parking lot, at 351 Moreland Ave NE. At 6pm, I return to my motorcycle and discovered both blinkers were broken. It was getting dark and I did not take any pictures and no one was around who witnessed the incident. The following day upon closer inspection, I discovered a dent in my rear fender about 1/8 deep and about 1" in diameter. Insurance was called and a claims adjuster came to my home. He looked at the damage and agreed it was vandalism. He took pictures and left. I was instructed to get a police incident report in which I complied with. I called my agent Mark **. He said he can not help with my claim unless my friend, whose motorcycle had a broken air box, talks to him first. I asked my agent what does my friend's motorcycle have to do with claim. We have different insurance agencies, and my friend Carter, said and feels he should not be involved with my claim.

    Customer ServiceContract & Terms

    Reviewed Sept. 9, 2014

    Motorcycle was vandalized, no signs of a hit and run (residence in low-income area in Southern California). Waited 2+ weeks for the adjustor to arrive. Progressive wanted me to push my motorcycle into my garage and "fix my it the best I could over the weekend" so they could revisit the scene at a later date. Adjustor also didn't want to pay for towing and refused to pay for cheap Line-X paint (you can't just spray one panel...it won't match the rest of the bike). Senior adjustor called and said "I'm afraid I have some bad news". I said, "I'm afraid I have some bad news as well". Recently filed small claims lawsuit for breech of contract, failure to comply with local and state policies, loss of work and duress. Progressive is deliberately causing harm due to the fact that they know that this is my primary vehicle and that I need this vehicle to run my business. Shame on you Progressive (**).

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed July 22, 2014

    I just received my Progressive renewal policy on my motorcycle. I have been insured with them for over 3 years with no claims and no accidents. They increased my yearly premium by 27%. My jaw hit the floor! They did include a Notice of Underwriting and Rating, which stated that it had to do with my credit report. What? My credit score is near perfect. Everything says, up to date, no late payments. So I called Progressive. It seems my credit score revealed I purchased a car. Yes I sure did. They told me that their statistics indicate that when you have financed a car within the last 13 months, that it is more likely you will file a claim on your motorcycle. HUH? I had them repeat it. I am unable to wrap my mind around that.

    What does buying a car have to do with filing a claim on my motorcycle? Unbelievable. Maybe it's good I found out NOW. I will get insurance elsewhere. Oh, one more thing. I am a retired veteran. I have my auto insurance thru USAA, but they outsource motorcycle insurance. Yep, I sure did call USAA, which is an excellent insurance company. I let them know exactly how their "affiliate" was treating their veterans.

    Reviewed March 24, 2014

    After 5 plus years of on-time payments...No claims....A perfect driving record...upon cancelling my policy...After selling my prized possession Harley Davidson motorcycle (due to financial problems)...I was surprised to be ordered to pay a cancellation fee...Was told if I lived in Florida (company based headquarters) there would be no fee...How is this Fair????

    CoverageSales & MarketingPriceStaff

    Reviewed Feb. 20, 2014

    I called Progressive for a quote. I was referred to them by my insurance company USAA. USAA covers veterans and active military but does not offer motorcycle insurance. I answered all the questions accurately and honestly. I have no tickets or violations in the last 27 years. I was asked if I was a homeowner and I am. I own a beautiful 12 year old mobile home with all the modern goodies. I was quoted a price and prepaid a year in advance. A few weeks later, I receive a bill for an additional $149.00 because my mobile home is over 10 years old and doesn't qualify as a home under their guidelines. I explained the original quote and was told it was in error. I assume that their employees are poorly trained or they are trying to scam a new customer for more money. I called another company and was quoted far less. If this is how Progressive scams veterans, why are they allowed to remain in business? I was lied to. I suggest other veterans and active military avoid this company.

    Customer ServiceCoverageStaff

    Reviewed Jan. 18, 2014

    Avoid this company. Simply Google search and read all of the negative reviews that far exceed the positive ones. Progressive is the absolute worst. I was hit by a vehicle while operating my motorcycle. The other driver was at fault, pled guilty to careless, etc. So of course following a good ol' smash up/road pizza incident, then comes the bills.

    I was covered under PIP - personal injury protection. After my trip to the E.R., I receive a letter from Progressive along with a MASSIVE packet to fill out, stating I will not be covered by anyone else. Of course I wouldn't. It was a motor vehicle accident. Being the upstanding customer I am, I fill out every last page and expedite the return of said documents. They received the documents, still would not pay. My health insurer - caring about my wellness and recovery - temporarily covered my claims. Once it exceeded $5k, they sought reimbursement from Progressive through a third party.

    Fast forward 6 months later: multiple doctor trips later, one MRI later, complete re-wiring of an ankle later, multiple sessions of physical therapy later (and more to go), and Progressive still has not covered anything. I email my claims rep about the simple fact: if my health insurer is now seeking reimbursement, what about the hundreds of dollars I paid out of pocket to cover multiple co-payments. Her exact response - "I don't understand your question. We have paid the claims. If you have any further questions, have your attorney contact me." Roger that.

    Of course this is only two days after receiving the reimbursement letter that this worthless trash bag states everything is covered. I will be contacting my lawyer bout my co-pays, and also the money I paid in full for the annual premium that I paid two months before my bike was totaled. My recommendation, go through any other insurance company. Progressive is straight garbage.

    CoveragePrice

    Reviewed Sept. 27, 2013

    My husband had coverage on one motorcycle with Progressive for a year at (what we thought was) a reasonable cost. This year, he decided to get another bike. We went from $92.50 to $300 premiums. He decided to shop and was offered better coverage on both bikes for a $63 premium by Geico. When my husband cancelled the policy six days after adding the second bike, he was told he still owed $250 for the balance of the month. Not only will Progressive grossly overcharge for premiums, but they will rip you off if you cancel coverage and threaten you with collection proceedings if you don't pay it within a week of cancellation.

    Customer Service

    Reviewed Sept. 19, 2013

    I called to cancel my policies today with Progressive. I moved and was looking to move my policy coverages too. Progressive quoted my new policy $70 higher a month, so I switched companies. Well, I called Progressive back up to tell them I was canceling. They cancel my auto and tell me I will be receiving a small refund. I am then told that by canceling my motorcycle policy that I owed them money! They just took out a substantial amount for the premium two days ago 9/17/2013. It is now 9/19/2013. They should be giving me back almost all of my premium. They come up with some bullcrap about how they get to keep 90% of the policy money paid into it and that I owed them $7.00. What is this crap? I feel that they stole my money.

    CoverageStaff

    Reviewed Sept. 16, 2013

    My son took my motorcycle one evening with my full permission. While he was riding, a car pulled out in front of him causing him to crash and was severely hurt. This motorcycle was not his, it was mine. I gave him permission to ride the motorcycle. He had moved in with us for probably 4-6 months. Progressive said, since he wasn't on my policy, they were not covering the claim! My son doesn't live with us full time like right now he hasn't lived with us in months. The driver that pulled out in front of him didn't have insurance! He has been off work since the accident and is more than likely needing additional surgery.

    Customer ServiceOnline & App

    Reviewed Sept. 10, 2013

    I was a Progressive customer for 4 years entering into my 5th. The problems all started when I purchased a new Harley-Davidson motorcycle. Progressive added the new vehicle to my policy along with the one they had been insuring for 4 years. One day I was on their website looking at my account and noticed a policy declaration stating that I was not going to get Progressive's best rate. I called the company and asked then how they arrived at this decision, and the gentleman on the phone said it was because of my credit rating, and the fact that I had purchased a new vehicle and they did not like the way I was paying for my insurance (payments instead of a lump sum). Well, my average credit rating for all three bureaus was 780, then about the vehicle I purchased, it was the motorcycle they were insuring. When I questioned them as to what they were using to determine my rates, they said, "Well, that's just the way it is." So my policy went from $600 to $1,600. I went to GEICO.

    Customer ServiceCoveragePunctuality & SpeedStaff

    Reviewed Sept. 4, 2013

    Let me start by saying I have been with Progressive for nearly 8 yrs. I've only used their services for unlocking my car or a flat tire, until recently. The last year I've had 2 incidences that left a salty taste in my mouth towards this company. (It’s windy, but worth the read.)

    The first claim I filed was for flood damage to my car. My initial call, was to advise of the damage (on a Thursday), where I was told I would be called the next business day. I spoke w/ another agent the next day. Then another the day after. All asking the same questions, none giving directions. (Let me add, by this time I've spoken to about 4 different people).

    With Monday approaching, I decided to take my car to the shop as I had no other form of transportation. When I advised the claims "specialist" (if that's what you want to call them), they told me the adjuster could go to the shop. Well, the next day (so we're like 4 days in) the adjuster can't recover the parts from the shop. So now, they tell me - send them the repair bills once completed and the adjuster will come to my job to look at the car. He comes out, says pop the hood. By the time I got out the car to see what he was looking at, he was putting the hood down. I questioned this and he told me he only needed to see if the air filter had been changed.

    Needless to say, in a few hours my claims "specialist" calls and tells me they're not paying the claim, because they can't prove that the flood damage to my car was caused during "this particular" rain. Then she asks me did I take pictures of the car in the flood water? Huh!! If it's raining so hard outside that go through flood water, why would you get out the car taking pictures of the car stuck in water. I think that's the most ridiculous request. Especially since I sent them pictures of the now mildewing floor of my car. Basically - they didn't pay the claim.

    My next claim - very recent - an accident. I was hit from the back side while I was in a left hand turn. I was almost done with my turn when I was hit. When we got out our cars, she really didn't say much except "Did you see the train? [which was maybe 2 lights up]." The only conclusion I could come to is she looked up, saw the train and tried to turn, but wasn't paying attention that I was already turning. I called, filed the claim (1st person I talked to). The lady called in, told them she hit me. I was told, no problem, they were filing the claim under her insurance policy (this was the 2nd person I spoke to). We are both Progressive Policy holders.

    This time the person I spoke with went as far as discussing with me if I wanted a check or if I decided to go to the shop they pay the shop. All good. No worries. Well, a day later the 3rd person calls me. Asks my side of the story again. She asks for pictures, again tells me the claim is being filed under the person who hit me's insurance - all good. 2 days 4th person calls me, asks for my side of the story. At this point, I question what's going on, because I was told this was going to be an easy claim. No worries. So he tells me the lady is saying I hit her. She changed her story. WHAT? So now she says, she hit me because I turned into her lane.

    This agent, Grant, tells me the adjuster has to look at both of our cars to determine who was at fault. I advise him I'm going on vacation and also work during the time their shop is open - 7am - 6pm in Houston. So he says there’s no other way to do it. I advise him for my last claim the adjuster came to my job, so why can't he come out. Grant tells me “Well if you do it that way it takes a week.” Fine. He then says, “Well if you just want to get this over with quicker, you can just settle for the repair amount minus your deductible.” I told him no, because to me that would seem like I'm saying I hit her and I didn't. He tells me he'll call me when my appt is set. I didn't hear from him for like 3-4 days.

    When Grant called back, he basically called to tell me they changed the status of the claim and found me at fault. Blew my mind. First because he told me nothing could be determined until the adjuster looked at my car. Second because I didn't know someone could change their story and not be liable for an accident they caused. When I asked what happened to the adjuster looking at my car first, he advised he saw pictures that she sent. This lady took one picture of my car and that’s only because she saw me taking pictures of her car. She was literally about to drive off and got out, snapped one picture and left. I had several pictures, but from the way he said he saw pictures she sent, I knew he hadn't looked at my pictures, YET that’s how HE determined who was at fault.

    When the adjuster showed up at my job a day later, of course I had to tell my story again. Start telling him the same story, the area I was in and he totally got it. He said he was very familiar with the area, the streets are narrow. Why was the lady worried about the train, it was 2 light up, etc. He agrees with me. I tell him how the lady said I turned in her lane (which the way we were driving and I was turning, I would've taken off the whole front of her car) - he agrees. Looks at my car, says there's no scratch marks (from then saying I hit her). He advises me to ask for an onsite inspection, where they have to go to the crash site.

    He says the people sit in their office all day and that's what they do. They're not out here looking at the cars. I take his advice - ask to speak with Grant's manager, ask for the onsite investigation. She tells me they don't need to go onsite, because she was on some GPS site and is looking at the street on her computer. She tells me, she doesn't know about changing the liability because the other party can get upset and end up taking it to court. HUH?? Then tells me she will review everything and call me back - (yes, this the what 5 or 6th person I've talked to now). A week later, I get a VM from Grant (not sure why he's calling me, when I asked to only speak with the supervisor). Anyways he leaves me a VM to say liability stands (my fault), yes ridiculous. I've never seen anyone run into the back - side of someone and it not be their fault.

    In all this process I've actually called Progressive to cancel my insurance with them. I had my motorcycle and car insured through this company, but what is the use in paying out insurance every month to a company who clearly doesn't have your best interest in mind. And on my 1st claim for the flood damage, one of their claims people I called to file my complaint with, after they didn't want to pay actually told me it's their job not to pay people!

    My pictures include the pictures of my car floors - water damage. The pic of the tow truck after waiting for Progressive for 4 days to look at my car (was never advised I was covered for a rental car until after I fixed the car) and the picture of my accident.

    Customer ServicePrice

    Reviewed Aug. 28, 2013

    My 2011 vehicle was parked on the street in front of my home and was hit while parked. Progressive to Progressive. I was told would go smooth. No way. I am on about a month and a half with a rental. It isn't even my side of the insurance responsible. I feel like I have no representation. It would have been cheaper to authorize the new parts than to try and fix things knowing they would break or not be the same. Hello, my convertible top frame bent? Straighten? Then used? Uh, no. The top is the most sensitive part. It was fine when their client hit a parked car with his motorcycle on a residential street. And cheaper. They will be losing my policy with 4 cars. A boat, motorcycle, and 2 houses. So disgusted with their appraiser who refused to call me back. DONE!

    Customer ServiceStaff

    Reviewed July 10, 2013

    I had 7 vehicles insured with Progressive including motorcycles, boats, an RV, and then my personal vehicles. I had heard rumors about Progressive's founder and his Political Involvements so I simply called Customer Service to ask if there was any validity to the claims. The woman got extremely rude and put off from the start. I was kind of shocked because my question was so simple. She went to DEFCON 3 immediately. I cancelled all my policies that afternoon and paid by credit card all of the outstanding recurring monthly charges I would have since I cancelled almost in the middle of the month. Then it happened. The bills started coming in via mail. Previously, it was all email.

    I called Progressive to explain that I thought I was "even" with them the day I cancelled my policies. It took 3-4 weeks to get it all resolved and by that point they had a Collection Agency calling me!!! I paid what they said was owed and now they are hounding me. Eventually, it was all resolved and I, in fact, owed them nothing but they demanded that I send them my new proofs of insurance for my vehicles and toys. BS to that. It is none of their business that I gave all of my policies over to State Farm who has been completely wonderful so far. Just beware that Progressive is not the sweet affable Flo. There is much, much more to them than that and, to many Americans, the layers are unseemly.

    Customer ServiceCoverage

    Reviewed May 23, 2013

    I bought a motorcycle in June 2011. I insured it through Progressive because USAA doesn't directly insure motorcycles. The monthly premium was around $58 for the first year. After the second year, it dropped to $48 because I had no accidents or moving violations. This year, when it was time to renew, it went up to $63.48. I called them and they told me it was because of factors that had changed in my area and fraud, etc. So basically I am expected to pay more for no fault of my own. I called Allstate and it will be around $23.73 a month. I immediately switched and cancelled my policy with Progressive.

    Customer ServicePrice

    Reviewed Oct. 26, 2012

    As someone who lives in the NYC area, but keeps his motorcycle on LI for weekend recreational use, I had no problems on a good rate for the first year and a half on Progressive. Then I got in a small accident (elderly woman changed lanes into me without looking). No injury to me, minimal damage to bike - nothing that would even qualify for being a claim. But as part of this, my "garaging address" somehow got changed on their end and now out of the blue, they've tripled my annual premium and to change my garaging address back to what it was and is, they want to see proof that I live there! Apparently I have to pay a friend's utility bill in order to be able to keep my bike in his garage!

    With the winter fast approaching, I'd have to be insane to agree to pay tons of money as if the bike is in the city when it is sitting in a garage on Long Island. Worse, their customer service first tells you they will fix it then say they can't. Then they say they'll fix it again and then again, they'll say they can't. If I got a boat and kept it on LI, this means they'd charge me as if I kept it in the East River!

    Customer ServiceCoverageStaff

    Reviewed Oct. 11, 2012

    I have had Progressive for a total of 4 1/2 years. On Monday, October 8, my bike blew a main engine bearing which locked up the back tire causing me to crash. I called my agent and was told they need to "check my coverage". I was put on hold for about 8 minutes and after spending about 30 minutes describing the same information, the call was done. The next day, the adjuster came to look at the bike and said the engine wasn't covered (which I already knew); I was insured for all my upgrades. The bike is now totaled and after trying every trick to squirm out of covering it, they are trying to demand my cellphone record for that day saying I was probably texting. I was on a motorcycle going 60mph not possible to text. Screw you Progressive!

    CoveragePrice

    Reviewed Sept. 20, 2012

    My son bought a new car and he did an online quote, $244 a month (I was already paying $84 a month for full coverage on my car). Long story short, they wanted $298 after we did an online quote (and everything was included). If an attorney wants to contact us, we have 2 online quotes (saved) and they could not honor a quote from the day before. I cancelled my car policies and my motorcycle policy.

    Reviewed March 19, 2012

    I paid in full for one year insurance on a motorcycle rider insurance. I have asked them to send me the policy with the correct VIN number since 1/14/2012. I'm still waiting.

    Coverage

    Reviewed Dec. 17, 2011

    For everyone ever considering using Progressive Insurance for their insurance choice, please beware. My husband and I were in a motorcycle accident, suffering major injuries, including a broken neck and a traumatic brain injury. We thought we had medical coverage with our policy. Ben was informed he did not have that coverage but his passenger was entitled to $15k for medical care, which would have helped but nowhere near covered the expense.

    When filing a claim for the passenger coverage, they denied us saying because we were married, I was not covered. In the insurance adjusters words, "We don't cover family and members of the household because we know that they won't sue the policy holder". Had I been a girlfriend, friend, etc., they would have covered me. They make their decision knowing that I cannot receive additional medical care from the neuro-surgeon without cash up front. We are canceling our policy and will never consider them again for insurance. I view their commercials hypocritical and a slap in the face as they profess to care about their policy holders. Once again corporate greed trumps what is right.

    Customer ServiceContract & TermsCoverageStaff

    Reviewed Nov. 2, 2011

    I was hit by a car, while waiting, at a stop light, on my motorcycle. The impact knocked me 95 feet, destroyed my motorcycle and me. The person who hit me was under-insured. I have under-insured coverage with Progressive insurance company. After 7 months, I have yet to be compensated by Progressive.

    They transfer me from one “litigator” to another. Still, I have not received compensation for my injuries. I am unable to work due to many injuries. Progressive just comes up with reason after reason to delay, and make absurd statements to me. I need a great deal of medical treatment and have extensively lost wages. Progressive just tells me to go back to work with the injury. I have even given them a narrative letter of disability by a board-certified physician. They have not even reviewed my claim with any physician. I have provided the documentation of many physicians in writing. Progressive also repeatedly suggests that I drive and work while they on a staggering amount of medication; used to survive the intense pain and cramps. Driving under the influence would be illegal, as well as dangerous to me and everyone else.

    I believe Progressive is acting in bad faith, delaying and possibly in breach of contract at this point. As a result, they are forcing me to sue my own insurance company to get compensation and medical care. They are not even providing me compensation covering any of my surgeries. To me, this is unbelievable behavior by my own insurance company! I suggest to anyone purchasing insurance to be very careful to read the complaints in this forum as these are likely true and you may waste your resources. When you’re injured the last thing you want is to have to deal with a heartless insurance company on top of the injuries. This country needs insurance reform in the worse way. Record all of “your” phone calls if legal in your state like it is in ours. This is America, Stand your ground!

    Reviewed Nov. 23, 2010

    I carried Progressive insurance on my vehicles for 7 years with no claims. Through the whole 7 years, they had full access to my checking account via ETF. When I purchased a new Harley, they refused to insure it and fax the card to the dealer because I did not have a motorcycle endorsement on my driver’s license. Without insurance, I could not pick up bike from dealer. Without bike, I could not take driving test for motorcycle endorsement. So I insured the new bike with Geico over the phone. Geico faxed the card to the dealer and gave me 30 days to get my driver’s license endorsement.

    I was so pleased with Geico's service and rates that 3 weeks later, when I bought a second Harley, I had Geico insure it and all my vehicles. Once all vehicles were insured by Geico and I had policies in hand, I called Progressive and told them to not renew my policies when they expire the next month. Their customer service representative promised not to renew the policies. Months later, I get a bill from Progressive for unpaid premiums. I called and they told me I was in arrears since policy renewal date, yet they never mailed the new policies they supposedly renewed, nor did their computer show a record of my request to not renew coverage.

    I told them it was mighty odd that I never got new insurance cards or a new policy in the mail, yet they claimed they had renewed the policy. I told them they had some serious record keeping problems and that if I truly owed them money, they had the ability to withdraw it from my checking account. The service representative replied that they no longer had access to my checking account and couldn't take the money. I said, "Yeah, the lady I talked to when I declined renewal must have only deleted that record, but failed to do whatever she needed to do to prevent renewal." I refused to pay for their mistake. Now Progressive has turned it over to a collection agency and ruined my credit rating which will possibly hurt my rates with Geico. Progressive Insurance is a bunch of crooks who get vindictive when you switch providers. They need to be sued from every direction.

    Reviewed June 10, 2010

    On May 8, 2010, I was involved in an accident with a person who was insured by Progressive. The man was on a motorcycle and driving the wrong way down a 2-way street to pass by traffic and drove directly into me. At the scene of the accident, there were multiple witnesses, and a witness gave a statement to the police as she was in front of the accident as it happened, confirming the driver of the motorcycle was at fault.

    Also, we called Progressive to report the accident, at which time, the driver of the motorcycle admitted the accident was his fault. I then spoke with the representative from Progressive at the scene of the accident, Kelly, and she said multiple times that it was not my fault to be in front of the other driver and he never denied that claim.

    On that following Monday, May 10, 2010, when the Insurance adjuster for Progressive called me, Jim **, he informed me that the other driver has decided to change his story and they would not make a determination of fault until they had the full police report. That next day, Tuesday, a copy of the handwritten police report was faxed to Jim and the witness of the accident was trying to return the one phone call Jim made to her. She then began to call me, because she couldn't get in touch with Jim.

    At this point, I called Jim to let him know my witness was trying to reach him. His response was "You aren't my only case; I'll get to it when I get to it. You need to go through your own insurance because I can't promise when I will be able to review this. And it will be easier if you go through your own insurance and then let them come after us later."

    This seemed like a fine solution. So I called my insurance adjuster and informed her of the situation, exasperated at the response I was given by Progressive. She called him to see what the hold up was. Jim was very curt with her as well and basically told her the same thing that "he was too busy to review my claim." The fact that Progressive let their insurer change their story, causing the need to "investigate," just seems unethical in itself. But the way I was treated was not only stressful, but discourteous and crude. After receiving a customer service survey, I documented the not-so-pleasant experience. When I received a phone call from a "supervisor," I received an even more unpleasant experience.

    I was told that I inconvenienced them, and Jim was upset and treated me the way he did because the woman at the body shop my car was at kept calling asking for updates. How is that my fault? I was not given an apology at all. I did not ask to have my car hit, and I was just trying to have a solution in a timely manner. I missed two full days of work, because there were other things wrong with my car, not including the time at work I lost leaving work early to pick it up.

    I feel like I was terrorized and treated unfairly by all parties involved. Progressive didn't want to accept responsibility and tried to make me so miserable that I would just go through my own insurance, so they could get away without paying.

    Reviewed April 28, 2010

    In February of this year, 2010, I went online to see if my insurance rate was raised or the same. This is the month that it was due to be paid for another year. I had my 1965 Kit car and 1992 Toyota Camry insured with them, as well as my homeowners and motorcycle. To my surprise, the policy had been cancelled 5 months earlier! I called the 800 number ASAP as I was at work and had driven that day, as usual. They told me they had sent out a collection notice for $130.00 at the 6 month interval of the policy.

    I remember getting the insurance cards, with the same expiration dates, but nothing else. They also told me that they sent an email as well as a letter stating that they had canceled my policy. The latter only after I told them that WV state law requires them to send formal notice of a cancellation. Well, I asked them to just re-write the policies. They did, on the phone, but to my surprise, the quote was double what it was prior to this error on their part! I asked why, and they told me it was because I have lapsed for so long without insurance, and I was being quoted as if I was a new driver! They told me they were bound by state laws. Why are they bound if they made the mistake?

    I asked to speak to a manager, and he told me the same thing. I just told them I was going to cancel all of my policies with them and to look elsewhere. I ended up going with USAA, and they still had to quote me 1/3 higher than I was paying due to the screw up at Progressive. I liked the service Progressive provided, and want to go back with them, but I need the rates to be what they were, and be treated like someone who has driven for 36 years. The issues are higher premiums on my policies for at least two years, and having the records show I let my insurance lapse, which I did not. I could have had an accident and hurt myself or someone else during this time frame, and had no insurance to help matters out. Please let me know if something can be done to correct this error in my records. Thank you.

    Reviewed April 17, 2010

    I am a new customer of Progressive. I am very unhappy with the practices of your company! I called to receive a quote with your company a couple of months ago for auto, motorcycle and home. The quote I received for auto was reasonable so I accepted.

    After two months I noticed a debit from my checking account for twice the amount of the original quote. I called to ask why and was told that because I did not send proof of prior insurance coverage that it had increased my premium. I received no such request and was told nothing of this requirement during my initial setup. I was told of this for the home policy and responded promptly!

    I work in the insurance division for the state of MD and would never ignore such a request! When I talked to the supervisor, Melanie, on 04/17/10, she stated that I had been e-mailed. She also stated, very unsympathetically of the matter, that they had the incorrect phone number and had sent a mailing to the house of the problem. No such mailing ever came to the home.

    I have three policies with you and have been called several times by home department and they didn't have a problem. After telling Ms. Melanie that I would be switching to a different company, she did not care at all. She was just stuck on the fact that I did not respond to the e-mail so it was all my fault.

    Bad business! They have lost a customer. I would like this forwarded to the highest level so that they may know how valued customers are being treated. I was deducted twice the amount of the agreed upon monthly premium--$150 dollars that was to go towards groceries for the week.

    Reviewed April 9, 2010

    I have a motorcycle and motorhome insured with them. I have been paying for $5,000.00 coverage on my vintage Honda Goldwing. It had an accident while transporting, The claims adjuster came out and said it was totaled and the damage was $4,700. Now they are only offering me $1,700.00 and take my motorcycle and will not step up to the plate and pay what I