Esurance Reviews

Their insured crashed into me while making a U-turn. They denied my claim because she was making an Amazon delivery at the time of the incident and she had not disclosed business usage to them. As if that was my fault. The claims adjuster, Daniel, was cold, heartless, and even scoffed at me. Thankfully, my damage was minimal, and Amazon's insurance company reimbursed me. I would never do business with Esurance, even if they saved me thousands per year.

I’m genuinely surprised to hear about so many negative experiences with Esurance considering the two claims adjusters I’ve been dealing with after my accident have made my life so much easier. I was in a serious rollover accident two weeks ago and we’ve already come to an agreement on the payoff amount which was actually $2,500 more than I was anticipating. They covered my rental for two weeks and were communicative through the whole process. As a caregiver to a parent that is legally blind and cognitively impaired from a car accident, I’ve seen firsthand what auto insurance companies do to car accident victims. We’ve actually sued Farm Bureau before and have won. My experience with esurance was an absolute breeze in comparison. Will be staying with this insurance company for life. Thanks again, Kiah!

Had Esurance as basic auto insurance for years. Got a notice that they would no longer offer insurance in CA but had a partner that would send me a quote. I changed insurers. The next month my bank account was debited for double the original premium by their "partner" who then claimed it was my fault for not responding when they emailed me a quote!

I purchased insurance through Esurance because it was cheap. Had an auto accident and was told by the adjuster, Ronald **, that they would not pay for medical expenses even after they agreed to pay in court. A shoulder and two spine surgeries later and they are still refusing to pay medical bills for me and my daughter (who was in 4th grade now in college). They told my providers they will never pay! These insurance companies only get away with this because they are allowed to. We have to be insured and pay our money but they don’t have to give us what we pay for. This is legal in the land of the GREEDY!

An Esurance (Allstate/NGIC) insured motorist ran into our car from behind when we slowed down in an intersection. Police report and statements from both parties confirm it was his fault as he was following too close or not paying attention. After a month of trying to get a response, Esurance denied our claim because if our car hadn't slowed down then he wouldn't have hit us. Unbelievable.

They won't renew my policy anymore since I live in California. Never caused an accident, never filed a claim, never even so much as a ticket. Take your money elsewhere, they obviously don't care about anything other than a profit

My Esurance car insurance ends June 2024. I was told they will no longer be in California and that I was auto-enrolled at the end of my policy to Direct Auto (also owned by Allstate). I contacted Direct Auto to cancel that policy as rates were much higher. Instead of canceling they charged my debit card almost $200 without my authorization. I had never sent them back signed paperwork they sent me. Esurance gave them my personal info including bank info without my permission. I have been trying for weeks to get a refund from Direct Auto. I submitted a dispute to my bank? Cancelled card and have called and written letters to no avail. I've learned many others are in the same situation trying to get money back from Direct Auto and having trouble. I'm considering filing a class action lawsuit.

They sent me a non-renewal for an unknown reason. I then decided to cancel the policy and reward a different company with my insurance needs. I was told I would receive a refund for the partial unused premium. I then received a refund that was significantly less and no reason was given. No agent would tell me why but it sure seems like the company just stole my money.

On November 9th 2022 I was unable to get over and hit an open door on a jeep parked on Garabaldi Ave in Lodi NJ damaging both vehicles. Although this is automatically the fault of the parked car in N.J. Esurance refused to pay the claim as the driver was a third party not the primary insured. Huh? Apparently whether the accident was your fault or not. You may not be paid. I read that Esurance does not pay 20 percent of its claims. If this happens to you take them to small claims court. Run don’t walk away from this legal insurance scam.

I purchased a new vehicle on December 8, 2022. It was stolen on June 6, 2023. By July 10th or so, Esurance made me a cash offer, but I refused. I just wanted my car back. Finally, the total loss claims adjuster explained that he needed to clear up this claim. I finally had no choice but to agree. But thank God, before any of this happened, my car was recovered, in good shape, by the police!!! All parties involved in my claim were immediately told to stop all total loss paperwork. I told them I was keeping my almost brand new, fully paid off (I was so proud) car. So, they tell me okay, we all agree, they pay nothing.