The General Car Insurance Reviews

A driver hit my car that had the general insurance. The response took 3 weeks and they say that it's under investigation to see if the driver of the car was listed as a family driver of the car. They have a year to either pay or deny the claim. This is why they are so cheap. They try to not pay the claim with every means necessary and hope that you won't follow up and just go away.

I made the mistake of giving my personal information on their website in order to obtain a price on full coverage insurance for my vehicle. I was quoted $2400.00 per year for 1 company. I was currently paying $1070.00 per year. Since it was no deal and no other offers were given, I just received a "sorry we couldn't help" email. Then for the next 6 months my cell phone has been bombarded with insurance quotes for life insurance, "giveaways" and a host of other topics I never signed on for. My mail at home was riddled with offers for life insurance and other commodities as well as multitudes of cell calls during working hours for similar business offers. I can't imagine how many times my information has been bought and sold but I can't seem to get out of it. The "Do Not Call List" is a joke. I have been on it for 8 years and it doesn't stop these daytime calls. NEVER trust your personal information to this business!

I would prefer to not even give them 1 star. I have been insured with the General for almost a year. And this being just "myself" on the policy. I was helping my niece out with a car for graduation and I went online and did a quote over six months ago. This car was probably a $500 car if that!!! It was NOT in either one's name at the time, as we are simply doing a quote! I went online to pay my bill 2 days ago and I see an extraordinary amount of money I owed... So I went onto the via chat and spoke with a gentleman named Clint. He had advised that my niece was added to my policy. I asked, how could that be, I never added her to my policy, I simply went on the website to get a quote. He advised to get back on to my policy online and remove her.

I canceled my policy as soon (2 days later) I received it by mail, because they completely changed it. I was paying too much for just a Liability thinking it was full coverage. They charged me 135.00 cancellation fee. This is the worst insurance company ever. Stay away from them.

First off, a payment due date is the day it is due, not the day you are canceled for nonpayment, this is ridiculous!! And second, my due date is today, I made a payment yesterday and when I logged in this morning, it states that I was cancelled due to nonpayment, I even have the confirmation email, this company is the worst and I will be shopping for other insurance.

I got in a tc in 2014 and it was completely not my fault. Got a new car and took off my old one on my insurance. My rate went down I'm assuming due to it being a safer car, then my renewal came up and my rate went way up almost twice the amount. I then contacted them and they told me I was marked as a at fault accident then I told them it wasn't my fault and I had the report. They told me to send it in. It took me awhile to get it and I couldn't scan it so I had to find a place to fax it.

Ever since I transferred my insurance with The General from old car to new car I've had nothing but problems. My NYS registration has been suspended numerous times due to The General not doing their job right by not labeling transactions properly. When I switched coverage to new vehicle they canceled my insurance and restarted a new policy on new car. They should've transferred coverage but because they didn't it showed in the DMV system as me having a cancellation. It literally took 3 months to get that fixed, during which time I got pulled over, ticketed for driving on suspended registration, and my car got impounded.

First issue is that they will not total out my car which is valued less than 7000 and repairs was over 6200. Second issue is I received notice yesterday that my monthly premium went from 167 to 553 based on the accident. This is not the deductible. This is now my monthly payment which is insane.

This company is the absolute worst. They say they're cheap. I never tried them and glad I didn't. I guess you get what you pay for. On 10/20 I was involved in a accident for the first time. They kept giving me the runarounds about waiting on the report them we will investigate and call you back. I never received a report myself so I went to police station and got a crash report # when I called today they advised me they ruled it wasn't their driver's fault and when I asked how is that when you haven't investigated or came to look at the car like you said. Conveniently I was asked to hold and hung up on. Company should not be in business. I don't know why I have to put a star.

I will never use The General again! Due to an error on their part my policy was cancelled. I called them to get it figured out and all they could say was "We cannot reinstate your policy. You will have to start all over with us." I said, "Oh so this way you get more money out of me" and the lady said yes that's correct. I live in Kansas and once you have no insurance they suspend your registration and plates. So, thanks to The General I now have to pay for new insurance and must pay to get my plates and registration reinstated!! They are costing me a lot of money for their mistake!! Please do not ever use them!!

I would not refer anyone to Direct General Auto Insurance. I was a long time customer but when my insurance cancelled in error and I tried to reinstate it was not a problem. However, I was able to find another company who gave me a better rate. So I had insurance for 2 days and cancel to go with the better rate pay over $300 as a down payment. Now they are being crooks and refunding only 150 for 2 days. I called and no one can explain to me where my money went. It took 2 months to get a refund and I ask for a breakdown and still have not received a billing breakdown.

I used to have The General Auto Insurance. I was at a small accident that I hit another car and the insurance doesn't want to pay his claim. So now I have to pay him out of my pocket then what is the insurance for? Please get a different insurance.

My son was in an accident with someone who was insured by the general. They pulled across a 4 lane intersection right in front of my son from a side road. The general has fought us tooth and nail refusing to pay the claim. My son's car was totaled and it's been over a month of phone calls and they have not compensated him for his loss of vehicle or for a rental car. After a month they finally said they would not pay the claim because if he's even 1% liable they don't have to pay the claim. These people are dishonest and do not intend to ever pay claims. We have a police report and a signed witness stating that their client was entirely at fault.

I was involved in a single car accident on 09/30. They took forever to decide if my car was repairable. I finally got a call 10/28 that my car would be a total loss. Here it is now 11/05 and I have not received any kind of paper work to close my claim. My car is financed so I keep getting calls from my finance CO. regarding the time frame to have my loan paid. Late fee after late fee I'm occurring. Do not get insurance with this shady company!! You'll wait forever to see anything.

I have State Farm insurance and a lady that just had open heart surgery rear ended me. I have had the most horrible time with the representative. She has an attitude and always saying it is none of her concern. I had problems with one of my checks trying to go to Bank of America to cash it to get my car fixed. The check was scanned as fraud and I asked her to reissue another check and she asked why I was cashing the check anyway and that there was nothing she could do. Eventually I did get another check and the bank had to type it in. I did speak to a corporate woman and she was very nice.

Customer service sucks. The rep messed up on my policy which in turn got it canceled which then led to me receiving lapse in coverage and now forced to pay a 500$ fee to the dmv for non coverage. Spoke to multiple people to try and get this resolved with no luck. Do not waste your money here. They are crooks.

October 9th I was rear ended, my passenger was injured. I was told by a rep of The General that they would handle the claim. As of October 14th I got a letter from The General denying my claim. Guessing I rear ended myself. Don't understand what the ** I'm paying insurance for.

I was hit by my parked car and the person had General Insurance so I had called their 800 number which did not worked. So I called their broker and the person answered the call spoke very broken English and after calling them for 10 days they finally gave me the claim number and I was told that somebody from General Insurance will call me next week. And nobody called me after few weeks so I had to call my own insurance. Wow, I never such a bad company and I am glad that I have a insurance from Allstate. Shame on you General Insurance because this is very unethical and I wonder why you are still in business. I can also wonder you have a broker who does not speak English and run your business.

They are the worse company to deal with. I moved five miles away so happens at the end of my policy. So I was up for renewal. Their system generates bills like 30 days in advance. So naturally these dumb ** quoted me for the old neighborhood. I didn't realize and paid the amount owed. Well when my address updated one would think they would just adjust the bill. It showed no adjustment to the amount previously paid by me just a whole nother high quote. I called about this at that time. They then told me, "No worries. We will just ask for the difference owed" and I'd be good to go. I paid that. Then before we hung up they all of a sudden said my address is coming up as an area they don't cover, but again, "No worries, we'll take care of it."

If you're desperate for auto insurance because of low credit or bad driving history take the higher rates through other companies as it will cause you less of a headache than dealing with the General. I've had this insurance for less than six months and have zero intentions of renewing their policy due to constant cancellation notices being issued after 12:01 on the payment date. They give a date and expect payment before the first minute of the date shown on your statement if you pay even early morning your policy will still cancel and reflect as a lapse of insurance for each cancellation; not to mention the difficulty of getting your due date changed to suit their idiotic billing cycles. Likely I will never use this insurance company again and urge anyone who has thought about them to turn the other direction as this company is the absolute worst.

The worst, absolutely the worst car insurance experience I have ever had. I have had them for 8 years and never needed anything from them just feeding them my money. Got in an accident last week, when a stupid person ran into me, not paying attention that everyone was stopped at a red light. He just so happened to have The General as well. Well, let me tell you it has been a complete nightmare even getting ahold of anyone!!!

All I can say at this point is, this company is the Prime reason why people distrust insurance company. I have been driving since I was 16 and have never had been in a serious accident were I needed to contact my insurance company. In May of 2016 I was rear ended and injured. I could not get in touch with the claims department for about a week. It was severe hold time and once you spoke to someone they would transfer and disconnect you or you would have to leave dozens of messages.

First let me say that the commercials are overrated! It is not cheaper than other insurances companies. I signed up last year and my payments were 179 per month. In one year they charged me for my premium and changed my plan and charged my credit card for over 700 dollars. I called them and they told me that I was the one that changed my plan to charge my cc. I argued with them and 30 days later I received a letter that I need to pay for my month charges. And I didn't have insurance.

I am freshly out of a severe domestic relationship & have fled my abuser as my new independence & safety was just stolen by the general insurance fraudulent company!!! I had to pay a couple of old fines & get sr22 insurance to reinstate my license. I went through 4 different steps, paying over $800, just for them to steal my 2nd mo's payment of $100 & then cancel my coverage @ week later but not without immediately informing the DMV, resulting in me unknowingly driving suspended for the last 10 days!!!

They gave me 20 different quotes: 66 to 300. I tried to call them and they are rude and they don't help you at all and every buddy I talked to that had it said they gave them run around. If you need to be covered go somewhere else.

Cancelled 2 wks before insurance bill was due. Was charged almost $200 for leaving them. Representative went on to tell me it was like a cell phone contract "If you terminate before the contract is due you get charged an early termination fee. Same deal, it's in the contract." I'm like the whole reason I ended it was because I was paying more than my car payment. So they felt I should pay them what I was saving? What's worse it goes on your credit report if you don't pay. I don't recommend them to anyone after this!

I purchased insurance with The General for my son's car that's in my name. After being unable to download insurance cards like you are told you will be able to, I wound up having to just add the car to my own policy at State Farm. The cost for over month was $84 and some change. After being unable to even use it for what I needed it for, which was the very next morning, I started trying to call. I was on hold for an hour at a time, I was hung up on several times, so my next attempt was to try a online chat.

I got car insurance through The General back in April when I purchased a vehicle. Come to find out they jack your rates up after you purchase a policy. The monthly cost was more than my car payment was. I found a cheaper car insurance company with way better coverage and more trustworthy in my opinion. Please stay far away from this company. They are crooks and dishonest. I don't know why they are still in business. Their customer service is horrible and rude and condescending. Buyer beware!! There are better reputable car insurance companies out there. Run far away from The General.

My daughter was in an accident. The other driver insured by The General was ticketed. Long story short The General advised no coverage due to non-cooperation from the insured. AND in my opinion added a threating note stating: "Any person who knowingly presents a false or fraudulent claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison." No court or judge is needed based on their comment. The General appears guilty of not paying for damages due to their lack of effort in contacting their insured client and nothing else in my opinion. I hope Shaq stops his endorsements with regards to this outfit before his good name is damaged by The General.

Got insurance with The General June 18th. Kept receiving cancellation notices and my payment was not due until July 18th. The General took my premium payment on July 16th and cancelled me July 19th because of 3 different claims that I reported on my application. Not sure if they are going to give me my money back and now I need to buy insurance with another company. They are stealing people's money by doing this. Please do not buy insurance from this company. I forgot to check the reviews before buying. Dishonest company. We need to get together and hire an attorney.

My son's car was hit by one of their clients. Their client received a ticket. The company denied my son's claim and can't give a reason why. I spoke to numerous supervisors who would just hang up on me. Bunch of idiots.

I had one of their insured hit my vehicle in a parking lot and when trying to deal with my adjuster got passed around. In damage negotiations I was unsure if ALL of the bills had been paid so I kept calling. I never got a return call and when I finally got an agent they were very nasty and unaccommodating. This company seems to employ females of color who have serious customer service issues. It is alleged that they only insure the undesirables and I would never consider becoming a customer.

These people are so stupid. I don't know what possessed me to sign up with them. Twice! I get a "Notice With Intent to Cancel" 11 days before my premium is due, and they send me at least three "reminder cancellations" at least three times a month. My premium is due on the 30th of every month and I pay it on the 29th of every month. They cancel it on the 30th, then send me a "reinstatement" on the 1st, like they've done me some huge favor. It's my own fault for staying with them as long as I did, but they are seriously so incompetent, I don't know how they stay afloat. I wouldn't recommend this insurance to Satan himself.

This company is garbage. The day they have the best rates, I was paying more for insurance than my car payment. They didn't even supply the insurance I asked for. I found a cheaper company with better coverage. I do not and will not ever recommend this horrible company to anyone.

I had went online to check quotes. I was going to go with the General real but decided not to so I did not confirm service. Before I knew it they were withdrawing money out of my account!! I called them and made numerous calls to a rep there. She just kept saying she needed to talk to her supervisor to charge my account back. I gave up. I had to close my account to avoid them from stealing more from me!!

This insurer charges a full 10% of the entire year policy if you cancel - even on the day you sign up. Never use this company.

60 days ago I paid off $70 debt to General Insurance co. where they put collection. I told come off 30 days and still there. They play your credit and you pay debt. But they too sorry take it off. This sorry company, and crooks, and liars. I truly wouldn't recommend them or progressive ins. either. Same company.

I was rear ended by a woman carrying this insurance. I was sitting at a stop light at the time, and the accident was clearly her fault. Despite having a police report, this company refuses to help me. They determined I had no loss from the accident. I have a damaged bumper and two very expensive car seats that need to be replaced! How is that no loss? I am contacting an attorney to help decide what to do next.

We paid our insurance in July and my husband got in a small wreck and got cited for no car insurance. He got it reinstated requiring an sr22 - we paid six month in advance. They failed to send his sr22 to the bmv again a couple of months later. So now he's lost his license again and has been driving without a license for four months and we are fighting with the bmv to get the 10 points removed from his license. Stay far away from them. They've screwed up our life. My husband may not be able to work now!

My story is exactly like the complaint from Andrew dated May 20, 2016. The exact same thing happened to me. Can this be real? Is this company a scam? When I read his complaint, it was like I had written it. Now I know I'm not the only person. I'm sure there are many people who are experiencing this treatment from this company. Customer service was horrible! Something has to be done. I have never been treated so poorly from an insurance company. How dare they add someone on to my policy that has nothing to do with me. I told them no one drives my car but me. This is a nightmare!

This company advertises great low rates. However they are actually much higher than most other car insurance companies. I have a great driving record and have never reported a claim to them. When my rates continued to climb and they would not lower them I switched to another company with a savings of over $1000 per year. Now that I have canceled they expect me to pay over $400 for a policy I am no longer using and can not properly justify these charges. I feel sickly cheated and would not recommend their services to anyone! Please consumers beware of this false advertising and unjust rates!

I got with The General because of their promise of low premium on tv and plus I had let my car insurance go so I had a recent lapse in coverage. First, the premium was not low and I had to find out the hard way that even one day late on your premium means they consider it a lapse in coverage and your policy starts all over again. There is no grace period. I dropped them and went with GEICO, who I've been with over a year and if I can't pay the premium on the day it's due, they have a feature online that I can delay my payment up to ten days and it does not fault me in any way. I could probably shop around, but they have been too good to me.

I started a policy 3 months ago. When I signed up, asked if an other drivers in household would be on policy. I stated 'no' and started policy. 3 months later I get my monthly reminder that a payment is due and they add that driver that I stated would not be on policy. Then when I talk to customer service (which is a joke) they claim that they sent a letter that would add said driver if I don't respond. (I am on paperless, so why send a letter?) They ask to prove that said driver is insured (which I can prove) but I feel it was their mistake and should fix it. They are asking to pay for the time said driver was on policy, but I will not pay as it is their fault for adding said driver. I will NEVER do business with General again and if anyone does, it will be at your own risk!

The General offered me the highest rate of 5 companies, after all the ads about "for a great low rate you can get online". The General said $91 mo. for simple liability. I signed with State Farm for $27.93 mo. for the same coverage. After reading many of the reviews here, I'm glad I didn't sign with the crooks here. I have faith that State Farm will be helpful and informative if I have to make a claim. I have dealt with them in the past, always satisfactorily. Too bad that consumer reviews can't overcome massive advertising where General is concerned. Hopefully, they will find their coffers full enough to get out soon; They seem like a "take the money and run" type of business. Speaking of run, you would be well advised to do just that!

I had a very bad experience with this insurance. The customer service is horrific to say the least. People are very rude. I spoke with a supervisor and they were not willing to help me solve my problems at all. It seems like they are very quick to collect your money each month but do very little to make you feel like a valued customer or live up to their promises. I would not recommend this insurance to anyone. Save yourself the trouble and look for insurance elsewhere.

I got into a car accident on my birthday. If that wasn't bad enough. I couldn't get in touch with the claims department. It kept telling me it was closed. Where it says the claims line is open 24 hours on the automated system. To top things off the party who hit me didn't have insurance. So, I get this adjuster who is horrible. She is such a liar. I do understand that I'm not only person with the company with a claim. Do not lie to me about the process and what's going on. I will very much understand if you would be truthful with me. I've been getting the run around for about a month now! IT'S ABSOLUTELY RIDICULOUS! They don't care how it affects you because they still get paid at the end of the night. I wouldn't suggest anyone go through them for insurance. They are high as hell, and send you a cancellation notice every month before your bill is due. ** worse experience of my life! Progressive is definitely the best! Low rates too.

I called on the 14th of April to get a quote on auto insurance. The quote that they gave me was good. I paid the down payment and they sent me a policy showing my payments to be a certain amount and then when I received my bill which was to my email, (paperless) which I elected to have was totally different, $78 more than what they told me what I signed up for. Then when I called them they tell me that there's a policy fee involved and then there's an installation fee that if I didn't pay the bill within the same month I paid them the month's bill then they charged me $8 to send the bill out, again which I liked it paperless but they send the bill out anyway if you don't pay again that same month for the following month. The General Auto Insurance is deceptive. The company told me they sent a letter to me informing me of the increase on April 15th, I wish. Today is May 5th and I have not received anything from them.

I recently got my renewal notice from them. I was shocked. Renewal fee was through the roof. My monthly payment went up 15%. This with no claims, no accidents, and no citations. It didn't take me long to change insurers.

I had my Vehicle insurance through this Company. I paid them in full, they didn't contact me. I got a collection letter from a collection company. I believe the company this Company is taking money from their customers. Because my rate went up for no reason. I wasn't contacted about this money they said I owed through to the collection agency. The only advice I can give to anyone is to be careful and watch this place.

I always thought that THE GENERAL insurance was someone who would be there for me always. NOT. First of all the online application don't give much options to design your coverage. Fine, but when my daughter got her own vehicle, we took her off our insurance because she lives out of state. She made a payment the day before the cancellation date. I told her that we'd shop for other insurance because everytime we call in the customer service sucks. I myself tried to make changes on this particular vehicle but was told that was not possible because my husband would need to call in. Even though my name is also on the policy and the vehicle is in my name too. Talk about caveman ages.

I subscribed to a policy on the website, which was not approved because of some reason about other people that may drive my vehicle. I am the only person that drives my car. I spent two hours on the phone with a representative explaining how I just wanted coverage for me. I thought everything was good. They cancelled my policy because apparently no one that works there is capable of understanding that I am the only driver of the vehicle. This is a phone call that should take approximately 2 minutes, but since it is impossible to get a person to understand something this simple, they decided to just cancel me. I had no idea that it could be difficult to say I was the only one driving this car. It should not take 4-5 hours of my time to speak to a person and explain this.

I purchased a policy on 3/23/16 for 142.50. Canceled it 3/24/16. I spoke with a rep who told me I would get my full refund back within 3-5 business days. So today 4/6/16 I still haven't received my refund. I called the same lady back. She then stated I wouldn't be getting a refund back because I had the insurance for 1 day. I told her she didn't explain that to me when I initially called. She stated because she didn't put it the system yet! I filed a complaint with the BBB 'cause that isn't right at all.

I was involved in an accident recently. This lady ran a Stop sign and hit me. With all the evidence she is at fault but since I have LIABILITY only The General is not fighting for me to make the person that hit me pay for the damages on my car. Very pissed and dissatisfied!!!

I am very dissatisfied with the policy pro rate cancellation. I have spoken with the customer support representative at 6:45pm on 2/1/2016, and she guided me to upload the proof of insurance with the other company which I am insured currently from the date I have cancelled my policy with 'The General Insurance'. I am uploaded those documents in an email. I cancelled my insurance policy the very next day I started it (at that time I was insured with the other insurance company).

I had purchased a policy for my car Jan 4, ($94 mo). I had paid extra to prorate my due date til the 15th of the month instead of the 4th. I was told by Gary, the idiot that sold me the policy, that I could do that. Also that I wanted to get set up for auto draft. February came and I got a letter saying that I didn't have insurance due to nonpayment. I was stunned. I called and made a manual payment ($94) and told the lady that I was supposed to be on auto draft. She set me up AGAIN. A week later $71 was pulled out of my account. That wasn't even my policy dues!!!

Had a minor fender bender that was not my fault with and it has been a total run around getting it resolved. They do not answer calls or e-mails, including the supervisor. They sent the wrong forms and again multiple calls to finally get the correct forms, then multiple calls to find out they needed additional copies of my title to let them know that I was the owner. Again multiple calls to find out the check is now in the mail. Almost 3 months and still waiting for "the check in the mail" routine. If you ever have to deal with these people take a ride to the hospital and start the process for a suit. It may be the only way to get action.

My son had an accident in my car the night before Thanksgiving. From the wreck we could tell it was totaled. The insurance company had to go through their steps before they decided that it was totaled out which was 3 weeks later. Here it is the beginning of March and we STILL have yet to receive a check for the payment for the totaled out vehicle. No return phone calls from anyone. Needless to say we have gone to another insurance company. Besides the bad customer service I was tired of them sending me a termination notice on the 20th of every month when my bill wasn't due until the 10th!

I have been a consumer of auto insurance for 20 years and have been a customer of The General for the past 4 months. In the last 4 months I have received the worst customer service in all my 20 years of paying for auto insurance. I'm truly upset with myself for switching from Progressive, a company I had been a customer of for the past 4 years. The only reason I had switched was to get a lower monthly payment for the same coverage I was getting thru Progressive. I did read the reviews from Consumer Affairs before I made the switch and thought "They can't be all that bad", but I was wrong... Everything people are saying on here is all familiar and similar to my case and true.

My husband got only PIP insurance so that he could borrow his mother's car while we found a new one. It was like $70/month, which is insane but we went with it. We got a car and attempted to change the policy. It increased to $272!!! A $200 increase to cover a car that we OWN? We said "no", and found that GEICO would give the exact same coverage for only $69/month. I do NOT understand why they claim to be cheap! I made an account to specifically complain about them, since their crappy TV ads (that look like a high school TV production class made) are so misleading! Don't bother!!!

I started my policy on December 8th and paid my start fee to initiate my policy. Then on the 27th of December I had to pay again for what I thought was going to take me through to February. That is what I was informed anyway. I paid my second premium on the 17th. I was involved in an accident on the 18th, I filed my claim. I received a letter in January that my policy would be canceled on the nineteenth of January. I was paid until February. They told me that there wouldn't be a refund for the 21 days that I had already paid for. Then the icing on the cake. In addition to not being refunded for the 21 days of coverage that I didn't receive, in February they send me a bill for almost 400 dollars after my policy was canceled by their own company. The general should be Gomer Pyle. A half wit that wants to screw you.

I was having my car repaired and it was going to take about a month. The repair person lent me a car. It was registered to him but the insurance was in my name. DMV never should have processed it that way yet this co. took my money and it was never insured. I drove around for almost three months with no insurance. Clause & clause was the broker. Now they have me in collections for the balance of something I never received. Stay away from both the broker and the general insurance company neither. Know what they're doing! I'm NEVER going to pay the difference, do what you have to and so will I. Tell everyone who'll listen how bad you are. I've already talked three people out of doing business with both companies.

If you need car insurance The General is definitely NOT THE WAY TO GO!!! I bought an insurance policy at the very end of December and made my billing date for the 15th of every month. That means that the initial starting fee I paid should have been good for one month & my next payment should have been due February 15th. That is how it's supposed to work but not a The General! They wanted me to pay a starting fee then my bill for the month 15 days later. So before January 15th I requested a refund for the starting fee and requested to cancel my policy and a lady told me I would get a refund and cancel my policy and by giving her my drivers license #, she wouldn't need a signature.

I've been with The General for five months and have had to call at least five times to deal with billing issues that are met with nothing but annoyed, incompetent, teenage customer service reps. My monthly bill went up twice after being quoted and I received no information regarding why. I was somehow charged a fee for providing previous insurance info? Again, the dumbfounded rep has no rational way of explaining this. I've been falsely charged a late fee two times. I was told I would be receiving a follow up phone call and/or email to confirm that the fees "could" be removed and they never came. Again, more time on the phone with irritable teenagers. I would gladly pay more if it means less time dealing with this joke of a company. And FYI they're not all that cheap in the end anyhow. Will be switching ASAP.

The General is fine if you never plan on getting in a accident. My car was totaled and the only time my adjuster called me was to tell me they were my adjuster. After that nothing. I've called a dozen times or more and they always told me they would call right back but never did. Then they told me the lien holder had been notified of the accident. Lien holder kept calling me saying they were going to repo the vehicle. So I told them that the vehicle was totaled and had been sold in a insurance auction. They said they had never heard anything from the General about the vehicle and then asked how they could have sold the car when the insurance company didn't even have the title. So save your breath and look for another insurance company.

I had to cancel my policy because their rates for the state I moved to were ridiculous. When I called to cancel my policy I was told that it would take 1 day after cancellation then I was told 3-5 business days. When the 5 business days were up and I still had not received my refund I was then told that it would be 3-5 more days. I paid a whole years premium and only had insurance for 1 month before canceling.

I obtain the policy on 10/26/2016 but then realized I needed an SR22 and they could not provide me with an SR22 - it was too expensive for me at the time. I asked them to cancel on the same day the policy was purchased. I was told that I needed to request it in writing and I was given an email address to send it to underwriting@thegeneral.com which I did on the same day. I was told I would get a refund but never did. They emailed me an invoice and so I called them back to see why I was getting an invoice again when I had cancelled the policy. They told me don't worry about that as I will get a refund for all charges to my account.

I went to purchase insurance and was given a quote of $33.00 a month. When I received my bill I found out that they were charging me $49.00 a month. I went to the office and was trying to find the agent that helped me, but she was not in. I asked the other young ladies if I could get some help, and I was told that I had to come back when she was in. I returned a second time and tried to receive help and I got the run around.

On January 25, 2016 our car was stolen from a gas station in Knoxville, TN. My husband had left it running with the keys in it (clearly our fault). So when I went to call the insurance I just knew they would say it wasn't covered because of that issue, however, I was pleasantly surprised. They agreed to help pay off the total amount of the car if it was never recovered or pay for the damage if it was recovered. Luckily we were lucky enough to get our car back thanks to the help of KPD and social media on January 27, 2016. I received a call from our claim adjuster Kevin ** on January 28, 2016 telling us that they would pay us back for the tow truck we had to use to get our car home since they took our only key and locked the doors. They also are paying to re-key our car so they cannot use our key to take it again.

I have been trying to help my elderly friend to obtain a SR22 form to be faxed to the State BMV. She has talked to over 5 different people in 5 days and each time they say "We will take care of it for you" and each time she calls back to verify they say "We don't have you down for a SR22"! Then that person says "I'll fix it now..." She calls back the next day and well... It's like Ground Hog Day... The same conversation AGAIN! Horrible customer service and follow through! One person said they don't have a way to reach the Florida DMV??? You're an insurance company for crying out loud!

I purchased The General Auto Insurance back in September because it was cheaper. So I thought it was good for the first couple of months, then they sent my lienholder a cancellation notice saying I didn't have insurance now, granted I paid my bill every month with a prepaid debit card and it deducted it from the card. Now my lienholder came and got my truck and they already deducted my payment. And when I call them they said they had no record. I would not recommend The General to anyone - a complete scam and BEWARE!

After nearly 2 years of paying premiums, I was in auto accident. No fault, ice on roadway. There was about $8100 of damage to my 2011 KIA. Car is well worth repairing. The General continually tries to only pay $4500. The Adjuster turned in quote for 8100, but they keep saying only paying 4500. The accident was 12/26/2015. Today is 1/13/16 they only pay 20 a day for car rental, so I am paying 7 $7.+ a day because the rental place doesn't have a car that cheap. Think twice and go somewhere else before you sign on the line with The General.

I have been with The General for almost two years. In September my husband was involved in an accident, single car, his fault. That's when I found out, you get what you pay for! The whole process was excruciating. I could never get a hold of my adjuster. As a matter of fact, the only time I actually spoke to her is when she called to tell me that my check was being mailed. My loan company called day after day, wanting their money. I gave The General my loan info at least 3 times, plus sent them a copy of my loan receipt to make sure they had info that they needed. That was their excuse for it taking so long. They said they didn't have loan info but yet they never called me to get it. I left message after message, never a returned call. It took 3 months to get my car paid off. Not to mention they would not remove the vehicle until the claim was closed. So I paid for a car to be insured for 3 months, that I didn't even have. I am still fighting for that money.

Was a little short on funds and needed insurance that was affordable. Decided on The General. Got to pick due date and decided on the 20th of each month. This was a couple of months ago. Easy online bill pay so never late but every month since opening account they send an email on the 1st saying my account is under intent to cancel. Why would they send that? I thought. My bill due date I picked was the 20th? So I called and they said that it's just something they're required by law to do. Don't worry about it. I'm still wondering if they are doing this. Why give you option for when bill due?

I will be simple and to the point. I paid for rental car coverage. My car broke down and my little brother died during the same weekend. The General refused to cover my rental car stating that going to a funeral was considered needing the rental car for pleasure and they would not cover it. Maybe you can understand that I was feeling a little sensitive during this time period but I still think this is false advertising. Don't say I'm paying for something if you're not going to provide it. I pay insurance so that I am covered when unexpected things happen, and the 2 employees I spoke with acted as if I was trying to get a car to go to spring break. Very unprofessional, and very bad character.

I first signed up with The General in 2012 and had no issues with making payments, having questions about changes to my policy answered or anything. I haven't had any accidents until December of 2015 and it wasn't my fault. I've left messages to be called back and let me know what's going on but I've been ignored. I just checked the status of my case and saw that it's been closed... thanks for the call back to let me know why that is. Horrible way to keep business.

I canceled my insurance in November. It was two months later I still have not received payment from them overcharging me last month. Ask yourself what would happen if your auto insurance payment was two months late? I called three times, was hung up on twice. I still have not received the money that is owed to me. Worst customer service ever!!!

I started my policy with The General on 10/09/2015 for $165 to start and $156 a month. In November, I go online to make my payment and my policy increased by $75 and I was requested to pay a total close to $400. Of course I called and was told that the discounts in my original quote was removed based on my history report that explained I haven't had insurance in the last 5 years, which is impossible since they had no report to show my license had been suspended. Come to find out they use a company called Verisk that businesses use on a voluntary basis. I requested the report and it did not explain anything but under where it said claims reported was NONE. After disputing my policy still increased by $10 and this was acceptable.

This is worst insurance company I've ever known. First off, my boyfriend was in a hit and run which wasn't his fault. This was the beginning of Nov 2015. It took tons of calls to the office to get things started. The adjuster was horrible, scattered brain and just non-professional. Obviously, their computers don't link to others because when you spoke one someone else they were clueless to what's going on. They finally gave him a rental after missing two weeks of works. Stated that they had to try to find out if the other people had insurance, which shouldn't matter because my boyfriend had full coverage. Anyhow, he had the car since around mid part of Nov. Now they calling telling him he needs to return the car but yet still have no answers on when he can expect a check.

I have had General insurance for three years now. I pay my bill with a credit card and I called The General to have a car took off my policy due to me selling the car. So the operator taking the call said he had finished my request and "Thank you. Have a nice day." So I got my new ID cards in the mail and the Mercedes was still on my policy a year later. So The General charged me for a year on a car I no longer have. And they want me to go to DMV and track down info on the car I no longer own and mail it to them. All phone conversations are monitored and they never told me I had to sign papers to get the car off my policy when I was speaking to a General representative either. Why do I have to show proof when they have the recorded conversation proof? The headquarters said in my situation, "We need the proof from DMV."

So I needed to get auto insurance for my truck and was a bit short in the wallet so I figured I would try out The General Auto Insurance. I am in another state helping out my aging father, yet still garage my truck in my home state. I cannot afford two rental agreements so I have the truck at a friend's house. I set up my auto insurance without too many issues, however the next day (and they had already charged my account) found out that they would not cover the truck due to the fact I was in another state than my truck. So they told me to cancel the policy and they would refund my funds back to my account.

The insurance company was great, the customer service always helped me when I needed it. Though I'm on satisfied because it was a little pricey. I love my car and everything about it and when I wrecked they did raise it up to where I couldn't afford it and it sucked because I love my car and I just loved it but someone just had to crash into me because they weren't paying attention and my insurance couldn't understand that not everyone is perfect.

The General provides good prices for auto insurance. They are easy to get a hold of. They have online access to the account. When I've had a claim, they've responded quickly and fairly. I've used the same company for well over 10 years and have rarely found anyone who can come close to their prices.

Liked my old agent better, but it still works for me. Whenever I had a problem they were there to handle it. Got my vehicle towed the next day. They had me photograph the receipt and sent me out the same day. If I do have any problems all I have to do is call and they are happy to help.

The General was so easy to use and quick to sign up. I had gotten previous quotes from other companies and The General had exactly the coverage I needed at a really good price. I decided to try and I had my proof of insurance that day. Overall I had a great experience.

The General has been a very respectable company, always there whenever we have questions or need help with a problem, friendly employees and very reasonable quotes and prices. We shopped numerous insurance agencies and the General met all our needs and wants including the right prices and the kind of coverage we needed at the time.

I was rear-ended by one of their insureds. I had just bought the car and didn't even have my new plates yet. The driver got out of the car, admitting that he was speeding and it was his fault. The police officer gave me their information to file the claim. I called and gave their claims dept. and gave them all the info that the police officer provided me. I was told I would get a callback from the adjuster within 24 hours. I had to call everyday to get any response (3 weeks). At this point, they are denying the claiming because they don't have enough proof that I was rear-ended, despite me sending photos and a repair estimate from their "preferred shop" that there was rear-end damage to my vehicle and front end damage to their vehicle. I now have to file a claim with my insurance.

I would definitely recommend The General to others. It is a very simple process, and very easy to fill out the couple forms that they have for you. They generate a low quote for you almost instantly, and then have a representative call you afterwards to complete the rate for you, and get you covered!

The General is quick and easy insurance to get. You can do it online. It does not take long at all and when you're done you can print the insurance cards right away so you have them if something were to happen before you get your cards in the mail. It was the cheapest insurance quote I received and I'm satisfied with them.

The General Insurance company makes it easy to get insurance online or offline. Easy quotes online and build your insurance plan. Pay your fees in full or they will make arrangements for low monthly payments. Great coverage with easy access makes it the reason I have been a satisfied customer for years.

We were in a car accident and, out of state, our policy covers us for pip in entire U.S!! Was told by 2 insurance claims people "Since happened out of state you're out of coverage"!!! I sent over my policy showing my coverage and supervisor says "Out of state. No pip coverage." Me and my wife are out of work and have large hospital bills from U of M, and they won't pay loss of work wages either!! Have got attorney to resolve this!!! Really??! Horrible customer service. Will sue if I have to!!!

Well I needed an sr22 bond, and I was searching around comparing prices and The General was my best option. The policy was only $50 dollars a month. It was a no headache process. I gave The General my general information that pertained to obtaining the sr22, and they explained the policy details, and answered the questions I asked. Gave them my payment info and had a sr22 emailed to me soon after.

Well I had no problem getting insurance and I was able to get it online. They were really nice and the price was right up my alley. They even let me pick a date to pay my monthly bill.

When I call to speak to someone it's very easy to get a live person - they are very helpful and kind. They make me feel like they generally care about me as a person and not just a policy number for them. They help with anything I need them to. They are very reasonable with prices. I've never had to make a claim yet... but they have explained the process to me and it sounds fairly easy and non-complicated. They said they usually handle claims very fast to ensure customers' satisfaction.

I had the General Insurance a couple of years ago. I found it to be too simple. I felt that if I ever got in an accident that the insurance wouldn't cover everything and I will have to pay out of pocket. So because I didn't fully trust this insurance company I decided to switch to another one.

Well they're ok I guess. They're just not very good but me being 24 years old it was one of the best bets for me. It's freeway insurance I guess is what it's advertised on t.v. They're decent enough but if you can afford better I would go with another car insurance company. The rates are high and I hear that they shouldn't be.

I use The General. They have been great. I have been with them for 1.5 years. Originally, I tried 2 other Insurance Companies but their quotes were outrageously high. The General was very competitive and fair. I signed up online and it was very easy. I then called them to ask some questions pertaining to my situation. I have yet to file a claim but so far so good.

I was able to set up service fast and easy. There were no problems making changes to my policy when needed. I have always been able to reach customer service associates when needed.

I have had The General Auto Insurance for a little over a year now. Every time I receive my check, the same time every month I have paid my bill by going to the My Policy portion of the website and paying the listed monthly price in FULL. After my renewal, 8/2015, according to Customer Service my payment increased BUT THE WEBSITE LISTED PAYMENT PRICE DID NOT!!!

I have the most basic service for my state and it's the cheapest. So far, I've had no issues but also no reason to contact them. So, I will have to wait, although not looking forward to an accident, to see how their customer service is!

The General is the best value out there for the price. I would recommend them highly, other insurances are more pricier. I would definitely recommend it to my friends and co-workers.

It was cheap and easy. Easy to sign up, get proof and maintain. Easy to make payments. Easy to make changes to the policy if needed.

We are happy with the auto insurance quality. We don't have a lot of money but we were able to get a decent quote. We are happy overall with the service they provide. I would definitely recommend this company to others.

It was affordable and they were reliable. I would recommend them to my friends and family. They have people working for them that are friendly and know how to help with whatever problems or questions you might have.

Good insurance. When I heard this insurance it was awesome and good one. When the time goes back the quality of service has reduced and customer support was not good. Currently I am looking for some other good and excellent service provider. If I get one with an optimal insurance package I would recommend and suggest to go to the new vendor. I would expect the vendor to provide an excellent package for long term within expected price range.

My son Zach had a few too many tickets for Nationwide to cover him so he called "The General" to see if they would cover him. After a telephone interview, they said he could get coverage and it would $354 per month plus a processing fee. He filled out the paperwork online and gave them his debit card # to pay for the amount they asked for and was told he was approved and covered. 16 days later, we get a letter from them saying he was DENIED ongoing coverage and as of the end of his 30 days, he would be without insurance again.

I have only been with the company for a few months. So far I have no real disputes with them except they are very quick to threaten canceling your account even before my bill is due. I will switch to a different company after my contract is up for sure.

My husband and I are very comfortable with the General Insurance Company. Excellent rates, friendly customer service, prompt paperwork and very understandable insurance contract.

Seemed cheap and easy, did cover the minimum for what I need in my state, but not a solid company. Will be switching to another company once this one expires. The commercials were annoying, I should have been smarter. I have never had to make a claim yet, so I cannot comment on that. I have never had to call them either. They do not want to send paper statements out and want me to do everything online. I do not like that. I do not want my information online.

Carried full coverage insurance with The General for 6 months. Always paid on time. Decided to renew after my 6 months was up, and my bill went up $100 just for one car with no tickets or accidents while insured with them! Called to have my policy canceled, which took forever, and decided to go with esurance. Cheaper and much better company! Don't waste your money on the general!!

They are always there to answer any questions. I can pay by check, online or by phone. Never have I had a accident, so I do not know how fast they process a claim & I hope do not have to find out.

Cheapest rates available, decent customer service. Never had to actually use policy, just maintain liability. App was easy to use, and e-cards were quickly accessed when needed. Deductibles were rather high though.

I had a great experience with The General. They were cheap and affordable. They had nice and courteous representatives that would help you with whatever you needed at the time. They would go out of their way to help you if you needed it.

"DO NOT GO TO THE GENERAL"!!! I first did an online quote as I just moved from the San Francisco Bay Area (which is high car crime capital of America). I own a 2013 Chevy Cruze LT (Turbo). I just moved to Spokane Washington, in a pretty affluent area, no crime, etc. The quote I paid in the SF Bay Area was about $150.00, no frills or perks. When I contacted the General to get a quote for my Washington insurance, was $146.00, I said, "you know what, ok I will give it a try." This was supposedly a discount with proof of previous insurance. So I sent him my previous insurance cards.

I had no problems whatsoever with the company. The customer service was awesome and accurate, handle me with care and answered every question I asked. They take care of each and every customer with care, solving all issues quickly, respectfully.

I had the insurance immediately with one phone call. I was able to get insurance while I waited in the vehicle registration office. Two days later the gardener's lawn mower threw up a pebble and it shattered one of our windows. Our claim was immediately approved and our window was replaced within 2 days. It was a Godsend! I can easily pay our bills online on their secure website. The only downside so far is that I continue to get email notices saying my policy will be canceled if payment isn't received at such and such date. It will give me this message 2 weeks in advance. I always pay on time so this is annoying. It would be better if they just sent out notices that said "payment will be due". Saying "canceled" is extreme even if true. Just saying. Overall though I have been having a good experience.

I love doing business with my insurance company. They make it so simple and easy and the people are so friendly. Really not sure what else to say about them except I love the people who work there - they make it a very nice experience.

I've been reading everybody else's comments and that's exactly what's happening to me. I was rearended by a car on 7/31/15 by a person insured by the General Insurance. I called and it took about 1 week to get a claim number. I was then told an adjuster would come to evaluate my car in a week and they never came or called. 2 weeks passed by and I called nonstop until finally they came to evaluate my car on 8/31/15. I was told I would receive a phone call and NOBODY called me. So again, I called and called and called and they said they were writing up a report.

I have been very satisfied with The General. Have had this company for years. I have a low rate. Anytime I have a question the customer service is always friendly and helpful. I will recommend this company to friends and family.

The rates just kept going high and higher each month with no reasoning and I'm still stuck paying them.

First off, I got rear-ended while at a stop light. The person who hit me was a insured person of General Auto Insurance. My truck don't look all that bad considering, but underneath it has a cracked and a bent frame now, got a vibration to it, and something bent popped my tire from rubbing on it, and to top it off, my seat belt does not function right now (worked fine previously). When I reported this, was told I would be placed on hold while they got me a claim number, then hung up on me, made a second attempt, same thing happened again, but not till the person on the other end IN THE CLAIMS DEPT told me "not sure why they transferred you to me, I'm claims", "click", hung up, wow, I thought.

Warning! Do not get insurance with this company. I wrecked my truck going on three months ago. They came and towed my truck away and won't tell me where it is. They told me it is totaled, they have not settled the claim and they will not return my phone calls. I believe this company is a scam! In the meantime, I still have to make my truck payment and have no means of transportation. Help!!!

Please! I beg you! Do not do business with the General in any capacity! I needed sr-22 filing in order for my license to be active and 2 weeks later they still had not filed. I ended up cancelling and going to another company and my license was clear the next day. The General is a scam!

My first car payment was 284.00. My payments were set to be paid on the 20th of each month. After my first payment I was billed 124.00 on the fifth of the next month. I paid not thinking anything of it, then I got another bill the 12th saying if I didn't pay by 16th my coverage would lapse. I stopped answering my phone and got covered with a LEGIT company. The General sucks. Every time I see the commercial I wanna punch my tv.

I don't recommend The General Insurance (Permanent General) to anyone. I have paid my premiums always and have had both my vehicles on my policy and have done everything I am supposed to. I was involved in a car accident on 9/1/2015 and yet no one has came out to look at my truck or anything so I have been without a car since the night of the accident no one can give me any answers except "Someone will be coming or will call you." My adjuster doesn't return calls or emails barely and I have asked for a manager and supervisor and still no one has called me. This is the worse experience I have every day with a insurance company. This is my first every claim and I hate that it's going like this. I have heard nothing bad by reading other reviews and I have talking to other insurance and they said it should never take this long. I am so stressed out and sick plus angry over what they are doing to me and my family.

Long story short was stuck in a FLOOD with 3 small children 7, 4, 2. Never encountered such terror! THE GENERAL denied our claim and injury. Now we lost our means of living. Car, jobs, no income and losing home! Phones were damaged too.

This is the worse insurance company ever. I was given discounts which were then taken away some long time later and then I called and they said oh well we one year old policy from your old insurance company and because I didn't have that they remove my discount so I cancelled my insurance and then I receive letters from a bill collection agency saying that I owe them for cancelling my policy. What the heck is that? They are not a phone company. I mean come on. That's ridiculous. These companies are getting out of control and then they wonder why so many people always so much money. That's ridiculous. I've never seen another insurance company do this.

I was looking for insurance because I bought a new car. So I called the General and the first time I called they told me $148.00 on the 1st Car I was going to buy. So I paid it. Well 2 days later I changed mind and return that car for lots of reasons. So on the 2nd car I called to have them transfer the insurance onto the new car. They told me they overcharged me so my next month's payment would only be $78.00.

Took 1 month to get the adjuster (2 of them) to finally submit a claim. They rejected it, another 2 weeks to get started. By this time rental car coverage gone. Then issued a payment check made out to us AND the loan holder. Took another 2 weeks of the body shop and them going back and forth and wasn't even the full amount. ANOTHER 2 weeks for the second check to be processed. You cannot get anyone on the phone. The body shop had to call 20 times to get someone. So after 3 MONTHS we are finally picking up the car. WORST CAR INSURANCE EVER!!! NOT PROFESSIONAL!

Had an accident and The General had every excuse to deny my claim. Everyone there is rude and inconsiderate. Rates were raised without notice. Caught everyone there I spoke with in a lie each time I talked to them. I mailed my payment on Aug 3rd and they claim they didn't get it till the 14th yet they reinstated the insurance on the 7th. Why would they reinstate on the 7th if they claim they didn't receive my payment till the 14th? I wouldn't recommend The General to anyone. I'm without a vehicle now because of The General and their scamming lying selves. I can't believe that after all of the complaints they are still in business.

Hope and pray that you are never involved in an accident with a person insured by The General. My daughter who was driving my car was in a chain reaction accident caused by The General insured lady. We were later informed that she had minimum coverage. We have now been waiting for nearly two months to get the rear end damage and exhaust damage caused by the collision. I have been getting promises after promises that the company is still processing the claim. It would seem that a small claim such as this should be taken care of quickly - no such luck. Looks like I may have to go to small claims court to get the money for the repairs. It has been a disaster!

BEWARE! This is a ripoff company. On 3/19/14 I rear-ended a vehicle. I was in a Ford Escape he was in a Ford Escape with a trailer hitch. When I rear ended him I hit his trailer hitch. NO damage was done. We filed police report. We both drove our vehicles away. Now 17 months later, my license and car registration were suspended because GACC denied claim (I was okay with that) even though I paid them for 4 years and was never in an accident. They claimed I was uninsured. When I called there for information about my policy they said I was not insured by them until 2014. Then I got a letter from secretary of state requesting I send 1,700.00 for a bond to them to reinstate my license and registration.

My complaint is the General insurance company cancel my insurance without notice. I paid my insurance for the month but they raise my rate without notice. They say they send mail but never received. I found out my insurance cancel when was stop.

My son is-was insurance by the General Ins. Co. He owns a Ford pickup truck. His truck somehow rolled down our driveway (no one was in the truck) and ran into our jeep smashing in the drivers side door, rocker panel and door post causing over a $1000.00 in damage. My son call to report the damage and was told someone would call him back the next day. (Of course that did not happen) I told him to call them and find out what was going on. He talked to a lady at ext. ** at the General and while talking to her the subject of vandalism came up. He said it could have been vandalism. He was then told he was not insured for vandalism so they would not pay the damages on our Jeep. Now, so you know, no one saw or heard anything!!! Only GOD known how his truck hit our Jeep.

In July 2015 my car was hit by one of their insured. The driver backed into me totally at fault. They were fast to send out an adjuster but 2 mos later they still will not return my calls. While I'm sure they've gone up on his policy they are way too slow to pay out. If you have this insurance I strongly suggest you drop and out your losses before it really cost you.

My husband hit a deer on his way to work on July 2. We filed the claim immediately that day. We did not have rental insurance because my previous experiences with reputable auto insurance companies have been handled in a timely manner. We knew we would have a little delay due to it being a holiday weekend, but it is now July 28th and we still do not have a settlement. This is not the worst part. Two weeks after the claim was made I was at work when the lady at the body shop where we had the vehicle towed called me to tell me that the insurance company had contracted someone to move our vehicle to another lot 70 miles away. Mind you, our tags are still on the vehicle, we are still paying payments on the vehicle and all of our stuff is still inside. She says the adjuster says it is a total loss and they are moving it to a lot to be stored. This is ILLEGAL!

Let my daughter borrow my car. She lives with me but has her own car and insurance. Deer jumped in front of her. She hit a guardrail and totaled car. Reported it next day. Adjuster called me and my daughter, took statements and had car towed to an auto auction facility then mailed out a letter the next day denying to cover damages but want to keep my car including my new rims and tires and stereo system worth $5,000. Bet my car would be at tow yard still if I hadn't put so much money in my ride and I still owe 3 years on my loan. I pay for insurance for protection only to lose my property to the supposed protector. What can I do to get my car and property back or loan paid off?

I guess I should have looked at the reviews before getting insurance with them. I wouldn't recommend anyone to buy insurance from the general. I started my policy on the 25th and they already took a payment out on the 16th. That's not even 30 days. I sent them an email and the only thing they could say was it's nothing they can do. Now I have to pay my bank because of their mistakes. I do not recommend anyone to get insurance from them.

I went through about the same thing as another poster. I cancelled this insurance prior to renewal. I have been sent to collections now stating I never cancelled. The collections company has called me at 5:30 a.m. basically trying to extort me. Said if I don't pay then it will be put on my credit report. I finally told them to do so in order to dispute it. They are now harassing friends and family members even after giving them updated address information. If you have to force people to buy your insurance you are not worth it.

Got a quote for Full Coverage Auto Insurance for a 2008 car from them and 1st was told that it was not called Full Coverage. It was called Comp&Collision. I thought well ok, as long as Comp&Collision is on policy. Price quote was a lil over $300 a month. I'm like, for ONE vehicle? They said yes. So I still accepted policy, even though I thought it was a bit high. About a couple of weeks later I found out that somehow my policy was now going to be a lil over $400 per month. WTF! How in the world did my policy go up $100 in about 2 weeks w/ no accidents or changes to the policy? So in conclusion, to add insult to injury, they sent me e-mails weeks before my payment was due saying my policy will be cancelled if payment is not received. VERY INSULTING - I had enough w/ The General!

The first week in July of 2014 I got new auto insurance from State farm. I had already paid for the month of July with The General so I called to cancel my policy. It was on July 7th 2014, they said I had to send a handwritten letter stating I wanted the policy terminated along with picture proof of my new auto policy. I thought okay that's not too bad. So I send them an email with the attachments of my new state Farm policy and my hand written termination letter. I figured since it was July 7th they could just keep the whole month of July's payment. This is where things started to go wrong. I received a bill for August so I called again. I was told by ** that they had gotten my hand written termination letter but that the new auto policy didn't go through. She gave me her address and the address of underwriting@thegeneral.com to submit my new policy. So I did. A week later I got another bill for August so I called and went through this again.

I have a fleet of antique cars that most I'm not driving. But two of which I do take out on the road every blue moon. I tried to get Insurance for them from the General Auto Insurance. I was denied because they insure cars 20 years and older. Ok I think the commercial should state or even put in small print that they do not accept customers with cars of that age. So I went to All State Insurance and there was no problem with the age of my vehicles as long as I paid my premiums on time. So screw the General AUTO Insurance!!!

I had a accident in my vehicle where I ran over a manhole and ripped hole in my oil pan. I called the police report and got a police report. Called The General and report the claim and here is where the trouble started. I was assigned a adjuster who sent out a appraisal to estimate the damage to my car after advising them they would be able to access the damage due to it was underneath the carriage of my vehicle. I had the vehicle towed to a repair shop after asking if they had any recommendation! My car was estimate to have $4500 in damage and of course the general does not want to pay this! They are saying my car had prior damage! This insurance company is a joke! If you have insurance with I would cancel my policy and pay more to get more! I have since hired and attorney and sent my complaint to the department of insurance. This company will take your money and won't pay out any claims! Be careful of this scam of a company.

If I could leave negative stars, I absolutely would. The General Insurance is the WORST I've had in my 35 years of driving. All I can say is this company tries their hardest to cheat its customers out of money, has no sense of accountability & could care less about customer service or fulfilling their obligations. Beware!!! I, like an idiot, was with them for 17 years and maybe made 4 claims the entire time -- none of which were determined to be my fault but resulted from other drivers or things hitting my car.

The worst customer service experience we have EVER encountered! It's been almost a month since someone hit our car and our policy is paid and we can pay our deductible but yet, nothing has been done! Forget about saving money, pay the extra money and go with an insurance company that will actually take care of its customers!

I was hit by a driver who is insured through them on 02/03/2015. They totaled my Jeep and were cited at fault on scene by the officer. After a month of them avoiding me I filed the vehicle claim with my insurance (State Farm) and was paid within a week. Now today is 06/02/2015 and I have $16,000 in hospital bills that they still have not paid! I have given them every paper they have asked for and still nothing! Their driver was 100% at fault, they just don't want to pay. This is the worst company I have ever dealt with, they never call back, never e-mail back and if you do get them on the phone they just backpedal. Wish I could give negative stars! STAY AWAY!!!

In early May 2015 their client pulled out in front of me & my car was eventually totaled, by my insurance company. During the course of events I was accused of having the car moved from the wrecker service & later found out that their driver went to pick it up with the incorrect make, model & vin. Received a letter dated 05/22/2015 stating I would be responsible for any storage charges after 5/22/2015, the letter was postmarked 05/26/2015 and we received 05/29/2015. The letter also stated that the claim was still under investigation. 3 weeks later no replacement cost has been given. No phone calls were returned & the claim representatives were despicable. Might be OK with their own clients. I would not recommend.

They do not tell you that they charge you 20 dollars to send you a bill. Charge you for someone living with you that doesn't even drive. They are robbers of your money. They are not worth your time or your money. I'm going to switch companies. They don't care about you. They say as low as 35. I drive a 72 model car and charging me $94 for liability and that's outrageous and will not be screwed over.

I got the anonymous quote online and decided to purchase a policy, so I call and get a very snippy female rep on the phone who insisted that I had to divulge personal information about my parents (who live with me but have their own car and insurance), in order to purchase a policy. This is not only unnecessary, but it is highly unethical! Every other insurance agency was satisfied with knowing that my parents had their own vehicle and insurance, but not The General. I told the snarky woman that I was not comfortable with divulging information about others and this call is over - you just blew this sale, and I hung up. Makes me wonder what they are doing with all that unnecessary information that they are collecting on people who don't even have any insurance policies through them. Now that I have read many reviews on The General, I am glad I refused to do business with them. NO STARS!!

The General uses an independent claims adjuster and he agreed that the claim damage on a customer's car was related to the accident and our auto body shop should put in for a supplement. We did this and then repaired the car. We released the car and when we called because we hadn't received a supplement check, The General informed us that they denied the claim. We are out $905.98 on this supplement.

I would start a policy with the General back in Nov. 2014. My vehicle was stolen Mar. 2015. After I reported the claim I come to find out full coverage for the General is not FULL COVERAGE. Did not cover anything but the car. Really expensive. I also had their homeowner's insurance what a rip off also. I filed a claim through them to get reimbursed for the items the auto insurance did not cover. Same situation nothing covered. The claim adjusters were nasty. Had hard time getting in contact with them. They don't return phone calls. I would never recommend this company to anyone. I would say to the General STOP WITH THE FALSE ADVERTISEMENT! Pick your due date. Yeah right! I'm hoping to get help in filing some type of complaint on them. Very stressful. If you’re paying someone things shouldn't be so difficult. No stars.