The General Car Insurance Reviews

I went to purchase insurance and was given a quote of $33.00 a month. When I received my bill I found out that they were charging me $49.00 a month. I went to the office and was trying to find the agent that helped me, but she was not in. I asked the other young ladies if I could get some help, and I was told that I had to come back when she was in. I returned a second time and tried to receive help and I got the run around.

On January 25, 2016 our car was stolen from a gas station in Knoxville, TN. My husband had left it running with the keys in it (clearly our fault). So when I went to call the insurance I just knew they would say it wasn't covered because of that issue, however, I was pleasantly surprised. They agreed to help pay off the total amount of the car if it was never recovered or pay for the damage if it was recovered. Luckily we were lucky enough to get our car back thanks to the help of KPD and social media on January 27, 2016. I received a call from our claim adjuster Kevin ** on January 28, 2016 telling us that they would pay us back for the tow truck we had to use to get our car home since they took our only key and locked the doors. They also are paying to re-key our car so they cannot use our key to take it again.

I have been trying to help my elderly friend to obtain a SR22 form to be faxed to the State BMV. She has talked to over 5 different people in 5 days and each time they say "We will take care of it for you" and each time she calls back to verify they say "We don't have you down for a SR22"! Then that person says "I'll fix it now..." She calls back the next day and well... It's like Ground Hog Day... The same conversation AGAIN! Horrible customer service and follow through! One person said they don't have a way to reach the Florida DMV??? You're an insurance company for crying out loud!

I purchased The General Auto Insurance back in September because it was cheaper. So I thought it was good for the first couple of months, then they sent my lienholder a cancellation notice saying I didn't have insurance now, granted I paid my bill every month with a prepaid debit card and it deducted it from the card. Now my lienholder came and got my truck and they already deducted my payment. And when I call them they said they had no record. I would not recommend The General to anyone - a complete scam and BEWARE!

After nearly 2 years of paying premiums, I was in auto accident. No fault, ice on roadway. There was about $8100 of damage to my 2011 KIA. Car is well worth repairing. The General continually tries to only pay $4500. The Adjuster turned in quote for 8100, but they keep saying only paying 4500. The accident was 12/26/2015. Today is 1/13/16 they only pay 20 a day for car rental, so I am paying 7 $7.+ a day because the rental place doesn't have a car that cheap. Think twice and go somewhere else before you sign on the line with The General.

I have been with The General for almost two years. In September my husband was involved in an accident, single car, his fault. That's when I found out, you get what you pay for! The whole process was excruciating. I could never get a hold of my adjuster. As a matter of fact, the only time I actually spoke to her is when she called to tell me that my check was being mailed. My loan company called day after day, wanting their money. I gave The General my loan info at least 3 times, plus sent them a copy of my loan receipt to make sure they had info that they needed. That was their excuse for it taking so long. They said they didn't have loan info but yet they never called me to get it. I left message after message, never a returned call. It took 3 months to get my car paid off. Not to mention they would not remove the vehicle until the claim was closed. So I paid for a car to be insured for 3 months, that I didn't even have. I am still fighting for that money.

Was a little short on funds and needed insurance that was affordable. Decided on The General. Got to pick due date and decided on the 20th of each month. This was a couple of months ago. Easy online bill pay so never late but every month since opening account they send an email on the 1st saying my account is under intent to cancel. Why would they send that? I thought. My bill due date I picked was the 20th? So I called and they said that it's just something they're required by law to do. Don't worry about it. I'm still wondering if they are doing this. Why give you option for when bill due?

I will be simple and to the point. I paid for rental car coverage. My car broke down and my little brother died during the same weekend. The General refused to cover my rental car stating that going to a funeral was considered needing the rental car for pleasure and they would not cover it. Maybe you can understand that I was feeling a little sensitive during this time period but I still think this is false advertising. Don't say I'm paying for something if you're not going to provide it. I pay insurance so that I am covered when unexpected things happen, and the 2 employees I spoke with acted as if I was trying to get a car to go to spring break. Very unprofessional, and very bad character.

I first signed up with The General in 2012 and had no issues with making payments, having questions about changes to my policy answered or anything. I haven't had any accidents until December of 2015 and it wasn't my fault. I've left messages to be called back and let me know what's going on but I've been ignored. I just checked the status of my case and saw that it's been closed... thanks for the call back to let me know why that is. Horrible way to keep business.

I canceled my insurance in November. It was two months later I still have not received payment from them overcharging me last month. Ask yourself what would happen if your auto insurance payment was two months late? I called three times, was hung up on twice. I still have not received the money that is owed to me. Worst customer service ever!!!

I started my policy with The General on 10/09/2015 for $165 to start and $156 a month. In November, I go online to make my payment and my policy increased by $75 and I was requested to pay a total close to $400. Of course I called and was told that the discounts in my original quote was removed based on my history report that explained I haven't had insurance in the last 5 years, which is impossible since they had no report to show my license had been suspended. Come to find out they use a company called Verisk that businesses use on a voluntary basis. I requested the report and it did not explain anything but under where it said claims reported was NONE. After disputing my policy still increased by $10 and this was acceptable.

This is worst insurance company I've ever known. First off, my boyfriend was in a hit and run which wasn't his fault. This was the beginning of Nov 2015. It took tons of calls to the office to get things started. The adjuster was horrible, scattered brain and just non-professional. Obviously, their computers don't link to others because when you spoke one someone else they were clueless to what's going on. They finally gave him a rental after missing two weeks of works. Stated that they had to try to find out if the other people had insurance, which shouldn't matter because my boyfriend had full coverage. Anyhow, he had the car since around mid part of Nov. Now they calling telling him he needs to return the car but yet still have no answers on when he can expect a check.

I have had General insurance for three years now. I pay my bill with a credit card and I called The General to have a car took off my policy due to me selling the car. So the operator taking the call said he had finished my request and "Thank you. Have a nice day." So I got my new ID cards in the mail and the Mercedes was still on my policy a year later. So The General charged me for a year on a car I no longer have. And they want me to go to DMV and track down info on the car I no longer own and mail it to them. All phone conversations are monitored and they never told me I had to sign papers to get the car off my policy when I was speaking to a General representative either. Why do I have to show proof when they have the recorded conversation proof? The headquarters said in my situation, "We need the proof from DMV."

So I needed to get auto insurance for my truck and was a bit short in the wallet so I figured I would try out The General Auto Insurance. I am in another state helping out my aging father, yet still garage my truck in my home state. I cannot afford two rental agreements so I have the truck at a friend's house. I set up my auto insurance without too many issues, however the next day (and they had already charged my account) found out that they would not cover the truck due to the fact I was in another state than my truck. So they told me to cancel the policy and they would refund my funds back to my account.

The insurance company was great, the customer service always helped me when I needed it. Though I'm on satisfied because it was a little pricey. I love my car and everything about it and when I wrecked they did raise it up to where I couldn't afford it and it sucked because I love my car and I just loved it but someone just had to crash into me because they weren't paying attention and my insurance couldn't understand that not everyone is perfect.

The General provides good prices for auto insurance. They are easy to get a hold of. They have online access to the account. When I've had a claim, they've responded quickly and fairly. I've used the same company for well over 10 years and have rarely found anyone who can come close to their prices.

Liked my old agent better, but it still works for me. Whenever I had a problem they were there to handle it. Got my vehicle towed the next day. They had me photograph the receipt and sent me out the same day. If I do have any problems all I have to do is call and they are happy to help.

The General was so easy to use and quick to sign up. I had gotten previous quotes from other companies and The General had exactly the coverage I needed at a really good price. I decided to try and I had my proof of insurance that day. Overall I had a great experience.

The General has been a very respectable company, always there whenever we have questions or need help with a problem, friendly employees and very reasonable quotes and prices. We shopped numerous insurance agencies and the General met all our needs and wants including the right prices and the kind of coverage we needed at the time.

I was rear-ended by one of their insureds. I had just bought the car and didn't even have my new plates yet. The driver got out of the car, admitting that he was speeding and it was his fault. The police officer gave me their information to file the claim. I called and gave their claims dept. and gave them all the info that the police officer provided me. I was told I would get a callback from the adjuster within 24 hours. I had to call everyday to get any response (3 weeks). At this point, they are denying the claiming because they don't have enough proof that I was rear-ended, despite me sending photos and a repair estimate from their "preferred shop" that there was rear-end damage to my vehicle and front end damage to their vehicle. I now have to file a claim with my insurance.

I would definitely recommend The General to others. It is a very simple process, and very easy to fill out the couple forms that they have for you. They generate a low quote for you almost instantly, and then have a representative call you afterwards to complete the rate for you, and get you covered!

The General is quick and easy insurance to get. You can do it online. It does not take long at all and when you're done you can print the insurance cards right away so you have them if something were to happen before you get your cards in the mail. It was the cheapest insurance quote I received and I'm satisfied with them.

The General Insurance company makes it easy to get insurance online or offline. Easy quotes online and build your insurance plan. Pay your fees in full or they will make arrangements for low monthly payments. Great coverage with easy access makes it the reason I have been a satisfied customer for years.

We were in a car accident and, out of state, our policy covers us for pip in entire U.S!! Was told by 2 insurance claims people "Since happened out of state you're out of coverage"!!! I sent over my policy showing my coverage and supervisor says "Out of state. No pip coverage." Me and my wife are out of work and have large hospital bills from U of M, and they won't pay loss of work wages either!! Have got attorney to resolve this!!! Really??! Horrible customer service. Will sue if I have to!!!

Well I needed an sr22 bond, and I was searching around comparing prices and The General was my best option. The policy was only $50 dollars a month. It was a no headache process. I gave The General my general information that pertained to obtaining the sr22, and they explained the policy details, and answered the questions I asked. Gave them my payment info and had a sr22 emailed to me soon after.

Well I had no problem getting insurance and I was able to get it online. They were really nice and the price was right up my alley. They even let me pick a date to pay my monthly bill.

When I call to speak to someone it's very easy to get a live person - they are very helpful and kind. They make me feel like they generally care about me as a person and not just a policy number for them. They help with anything I need them to. They are very reasonable with prices. I've never had to make a claim yet... but they have explained the process to me and it sounds fairly easy and non-complicated. They said they usually handle claims very fast to ensure customers' satisfaction.

I had the General Insurance a couple of years ago. I found it to be too simple. I felt that if I ever got in an accident that the insurance wouldn't cover everything and I will have to pay out of pocket. So because I didn't fully trust this insurance company I decided to switch to another one.

Well they're ok I guess. They're just not very good but me being 24 years old it was one of the best bets for me. It's freeway insurance I guess is what it's advertised on t.v. They're decent enough but if you can afford better I would go with another car insurance company. The rates are high and I hear that they shouldn't be.

I use The General. They have been great. I have been with them for 1.5 years. Originally, I tried 2 other Insurance Companies but their quotes were outrageously high. The General was very competitive and fair. I signed up online and it was very easy. I then called them to ask some questions pertaining to my situation. I have yet to file a claim but so far so good.

I was able to set up service fast and easy. There were no problems making changes to my policy when needed. I have always been able to reach customer service associates when needed.

I have had The General Auto Insurance for a little over a year now. Every time I receive my check, the same time every month I have paid my bill by going to the My Policy portion of the website and paying the listed monthly price in FULL. After my renewal, 8/2015, according to Customer Service my payment increased BUT THE WEBSITE LISTED PAYMENT PRICE DID NOT!!!

I have the most basic service for my state and it's the cheapest. So far, I've had no issues but also no reason to contact them. So, I will have to wait, although not looking forward to an accident, to see how their customer service is!

The General is the best value out there for the price. I would recommend them highly, other insurances are more pricier. I would definitely recommend it to my friends and co-workers.

It was cheap and easy. Easy to sign up, get proof and maintain. Easy to make payments. Easy to make changes to the policy if needed.

We are happy with the auto insurance quality. We don't have a lot of money but we were able to get a decent quote. We are happy overall with the service they provide. I would definitely recommend this company to others.

It was affordable and they were reliable. I would recommend them to my friends and family. They have people working for them that are friendly and know how to help with whatever problems or questions you might have.

Good insurance. When I heard this insurance it was awesome and good one. When the time goes back the quality of service has reduced and customer support was not good. Currently I am looking for some other good and excellent service provider. If I get one with an optimal insurance package I would recommend and suggest to go to the new vendor. I would expect the vendor to provide an excellent package for long term within expected price range.

My son Zach had a few too many tickets for Nationwide to cover him so he called "The General" to see if they would cover him. After a telephone interview, they said he could get coverage and it would $354 per month plus a processing fee. He filled out the paperwork online and gave them his debit card # to pay for the amount they asked for and was told he was approved and covered. 16 days later, we get a letter from them saying he was DENIED ongoing coverage and as of the end of his 30 days, he would be without insurance again.

I have only been with the company for a few months. So far I have no real disputes with them except they are very quick to threaten canceling your account even before my bill is due. I will switch to a different company after my contract is up for sure.

My husband and I are very comfortable with the General Insurance Company. Excellent rates, friendly customer service, prompt paperwork and very understandable insurance contract.

Seemed cheap and easy, did cover the minimum for what I need in my state, but not a solid company. Will be switching to another company once this one expires. The commercials were annoying, I should have been smarter. I have never had to make a claim yet, so I cannot comment on that. I have never had to call them either. They do not want to send paper statements out and want me to do everything online. I do not like that. I do not want my information online.

Carried full coverage insurance with The General for 6 months. Always paid on time. Decided to renew after my 6 months was up, and my bill went up $100 just for one car with no tickets or accidents while insured with them! Called to have my policy canceled, which took forever, and decided to go with esurance. Cheaper and much better company! Don't waste your money on the general!!

They are always there to answer any questions. I can pay by check, online or by phone. Never have I had a accident, so I do not know how fast they process a claim & I hope do not have to find out.

Cheapest rates available, decent customer service. Never had to actually use policy, just maintain liability. App was easy to use, and e-cards were quickly accessed when needed. Deductibles were rather high though.

I had a great experience with The General. They were cheap and affordable. They had nice and courteous representatives that would help you with whatever you needed at the time. They would go out of their way to help you if you needed it.

"DO NOT GO TO THE GENERAL"!!! I first did an online quote as I just moved from the San Francisco Bay Area (which is high car crime capital of America). I own a 2013 Chevy Cruze LT (Turbo). I just moved to Spokane Washington, in a pretty affluent area, no crime, etc. The quote I paid in the SF Bay Area was about $150.00, no frills or perks. When I contacted the General to get a quote for my Washington insurance, was $146.00, I said, "you know what, ok I will give it a try." This was supposedly a discount with proof of previous insurance. So I sent him my previous insurance cards.

I had no problems whatsoever with the company. The customer service was awesome and accurate, handle me with care and answered every question I asked. They take care of each and every customer with care, solving all issues quickly, respectfully.

I had the insurance immediately with one phone call. I was able to get insurance while I waited in the vehicle registration office. Two days later the gardener's lawn mower threw up a pebble and it shattered one of our windows. Our claim was immediately approved and our window was replaced within 2 days. It was a Godsend! I can easily pay our bills online on their secure website. The only downside so far is that I continue to get email notices saying my policy will be canceled if payment isn't received at such and such date. It will give me this message 2 weeks in advance. I always pay on time so this is annoying. It would be better if they just sent out notices that said "payment will be due". Saying "canceled" is extreme even if true. Just saying. Overall though I have been having a good experience.

I love doing business with my insurance company. They make it so simple and easy and the people are so friendly. Really not sure what else to say about them except I love the people who work there - they make it a very nice experience.

I've been reading everybody else's comments and that's exactly what's happening to me. I was rearended by a car on 7/31/15 by a person insured by the General Insurance. I called and it took about 1 week to get a claim number. I was then told an adjuster would come to evaluate my car in a week and they never came or called. 2 weeks passed by and I called nonstop until finally they came to evaluate my car on 8/31/15. I was told I would receive a phone call and NOBODY called me. So again, I called and called and called and they said they were writing up a report.

I have been very satisfied with The General. Have had this company for years. I have a low rate. Anytime I have a question the customer service is always friendly and helpful. I will recommend this company to friends and family.

The rates just kept going high and higher each month with no reasoning and I'm still stuck paying them.

First off, I got rear-ended while at a stop light. The person who hit me was a insured person of General Auto Insurance. My truck don't look all that bad considering, but underneath it has a cracked and a bent frame now, got a vibration to it, and something bent popped my tire from rubbing on it, and to top it off, my seat belt does not function right now (worked fine previously). When I reported this, was told I would be placed on hold while they got me a claim number, then hung up on me, made a second attempt, same thing happened again, but not till the person on the other end IN THE CLAIMS DEPT told me "not sure why they transferred you to me, I'm claims", "click", hung up, wow, I thought.

Warning! Do not get insurance with this company. I wrecked my truck going on three months ago. They came and towed my truck away and won't tell me where it is. They told me it is totaled, they have not settled the claim and they will not return my phone calls. I believe this company is a scam! In the meantime, I still have to make my truck payment and have no means of transportation. Help!!!

Please! I beg you! Do not do business with the General in any capacity! I needed sr-22 filing in order for my license to be active and 2 weeks later they still had not filed. I ended up cancelling and going to another company and my license was clear the next day. The General is a scam!

My first car payment was 284.00. My payments were set to be paid on the 20th of each month. After my first payment I was billed 124.00 on the fifth of the next month. I paid not thinking anything of it, then I got another bill the 12th saying if I didn't pay by 16th my coverage would lapse. I stopped answering my phone and got covered with a LEGIT company. The General sucks. Every time I see the commercial I wanna punch my tv.

I don't recommend The General Insurance (Permanent General) to anyone. I have paid my premiums always and have had both my vehicles on my policy and have done everything I am supposed to. I was involved in a car accident on 9/1/2015 and yet no one has came out to look at my truck or anything so I have been without a car since the night of the accident no one can give me any answers except "Someone will be coming or will call you." My adjuster doesn't return calls or emails barely and I have asked for a manager and supervisor and still no one has called me. This is the worse experience I have every day with a insurance company. This is my first every claim and I hate that it's going like this. I have heard nothing bad by reading other reviews and I have talking to other insurance and they said it should never take this long. I am so stressed out and sick plus angry over what they are doing to me and my family.

Long story short was stuck in a FLOOD with 3 small children 7, 4, 2. Never encountered such terror! THE GENERAL denied our claim and injury. Now we lost our means of living. Car, jobs, no income and losing home! Phones were damaged too.

This is the worse insurance company ever. I was given discounts which were then taken away some long time later and then I called and they said oh well we one year old policy from your old insurance company and because I didn't have that they remove my discount so I cancelled my insurance and then I receive letters from a bill collection agency saying that I owe them for cancelling my policy. What the heck is that? They are not a phone company. I mean come on. That's ridiculous. These companies are getting out of control and then they wonder why so many people always so much money. That's ridiculous. I've never seen another insurance company do this.

I was looking for insurance because I bought a new car. So I called the General and the first time I called they told me $148.00 on the 1st Car I was going to buy. So I paid it. Well 2 days later I changed mind and return that car for lots of reasons. So on the 2nd car I called to have them transfer the insurance onto the new car. They told me they overcharged me so my next month's payment would only be $78.00.

Took 1 month to get the adjuster (2 of them) to finally submit a claim. They rejected it, another 2 weeks to get started. By this time rental car coverage gone. Then issued a payment check made out to us AND the loan holder. Took another 2 weeks of the body shop and them going back and forth and wasn't even the full amount. ANOTHER 2 weeks for the second check to be processed. You cannot get anyone on the phone. The body shop had to call 20 times to get someone. So after 3 MONTHS we are finally picking up the car. WORST CAR INSURANCE EVER!!! NOT PROFESSIONAL!

Had an accident and The General had every excuse to deny my claim. Everyone there is rude and inconsiderate. Rates were raised without notice. Caught everyone there I spoke with in a lie each time I talked to them. I mailed my payment on Aug 3rd and they claim they didn't get it till the 14th yet they reinstated the insurance on the 7th. Why would they reinstate on the 7th if they claim they didn't receive my payment till the 14th? I wouldn't recommend The General to anyone. I'm without a vehicle now because of The General and their scamming lying selves. I can't believe that after all of the complaints they are still in business.

Hope and pray that you are never involved in an accident with a person insured by The General. My daughter who was driving my car was in a chain reaction accident caused by The General insured lady. We were later informed that she had minimum coverage. We have now been waiting for nearly two months to get the rear end damage and exhaust damage caused by the collision. I have been getting promises after promises that the company is still processing the claim. It would seem that a small claim such as this should be taken care of quickly - no such luck. Looks like I may have to go to small claims court to get the money for the repairs. It has been a disaster!

BEWARE! This is a ripoff company. On 3/19/14 I rear-ended a vehicle. I was in a Ford Escape he was in a Ford Escape with a trailer hitch. When I rear ended him I hit his trailer hitch. NO damage was done. We filed police report. We both drove our vehicles away. Now 17 months later, my license and car registration were suspended because GACC denied claim (I was okay with that) even though I paid them for 4 years and was never in an accident. They claimed I was uninsured. When I called there for information about my policy they said I was not insured by them until 2014. Then I got a letter from secretary of state requesting I send 1,700.00 for a bond to them to reinstate my license and registration.

My complaint is the General insurance company cancel my insurance without notice. I paid my insurance for the month but they raise my rate without notice. They say they send mail but never received. I found out my insurance cancel when was stop.

My son is-was insurance by the General Ins. Co. He owns a Ford pickup truck. His truck somehow rolled down our driveway (no one was in the truck) and ran into our jeep smashing in the drivers side door, rocker panel and door post causing over a $1000.00 in damage. My son call to report the damage and was told someone would call him back the next day. (Of course that did not happen) I told him to call them and find out what was going on. He talked to a lady at ext. ** at the General and while talking to her the subject of vandalism came up. He said it could have been vandalism. He was then told he was not insured for vandalism so they would not pay the damages on our Jeep. Now, so you know, no one saw or heard anything!!! Only GOD known how his truck hit our Jeep.

In July 2015 my car was hit by one of their insured. The driver backed into me totally at fault. They were fast to send out an adjuster but 2 mos later they still will not return my calls. While I'm sure they've gone up on his policy they are way too slow to pay out. If you have this insurance I strongly suggest you drop and out your losses before it really cost you.

My husband hit a deer on his way to work on July 2. We filed the claim immediately that day. We did not have rental insurance because my previous experiences with reputable auto insurance companies have been handled in a timely manner. We knew we would have a little delay due to it being a holiday weekend, but it is now July 28th and we still do not have a settlement. This is not the worst part. Two weeks after the claim was made I was at work when the lady at the body shop where we had the vehicle towed called me to tell me that the insurance company had contracted someone to move our vehicle to another lot 70 miles away. Mind you, our tags are still on the vehicle, we are still paying payments on the vehicle and all of our stuff is still inside. She says the adjuster says it is a total loss and they are moving it to a lot to be stored. This is ILLEGAL!

Let my daughter borrow my car. She lives with me but has her own car and insurance. Deer jumped in front of her. She hit a guardrail and totaled car. Reported it next day. Adjuster called me and my daughter, took statements and had car towed to an auto auction facility then mailed out a letter the next day denying to cover damages but want to keep my car including my new rims and tires and stereo system worth $5,000. Bet my car would be at tow yard still if I hadn't put so much money in my ride and I still owe 3 years on my loan. I pay for insurance for protection only to lose my property to the supposed protector. What can I do to get my car and property back or loan paid off?

I guess I should have looked at the reviews before getting insurance with them. I wouldn't recommend anyone to buy insurance from the general. I started my policy on the 25th and they already took a payment out on the 16th. That's not even 30 days. I sent them an email and the only thing they could say was it's nothing they can do. Now I have to pay my bank because of their mistakes. I do not recommend anyone to get insurance from them.

I went through about the same thing as another poster. I cancelled this insurance prior to renewal. I have been sent to collections now stating I never cancelled. The collections company has called me at 5:30 a.m. basically trying to extort me. Said if I don't pay then it will be put on my credit report. I finally told them to do so in order to dispute it. They are now harassing friends and family members even after giving them updated address information. If you have to force people to buy your insurance you are not worth it.

Got a quote for Full Coverage Auto Insurance for a 2008 car from them and 1st was told that it was not called Full Coverage. It was called Comp&Collision. I thought well ok, as long as Comp&Collision is on policy. Price quote was a lil over $300 a month. I'm like, for ONE vehicle? They said yes. So I still accepted policy, even though I thought it was a bit high. About a couple of weeks later I found out that somehow my policy was now going to be a lil over $400 per month. WTF! How in the world did my policy go up $100 in about 2 weeks w/ no accidents or changes to the policy? So in conclusion, to add insult to injury, they sent me e-mails weeks before my payment was due saying my policy will be cancelled if payment is not received. VERY INSULTING - I had enough w/ The General!

The first week in July of 2014 I got new auto insurance from State farm. I had already paid for the month of July with The General so I called to cancel my policy. It was on July 7th 2014, they said I had to send a handwritten letter stating I wanted the policy terminated along with picture proof of my new auto policy. I thought okay that's not too bad. So I send them an email with the attachments of my new state Farm policy and my hand written termination letter. I figured since it was July 7th they could just keep the whole month of July's payment. This is where things started to go wrong. I received a bill for August so I called again. I was told by ** that they had gotten my hand written termination letter but that the new auto policy didn't go through. She gave me her address and the address of underwriting@thegeneral.com to submit my new policy. So I did. A week later I got another bill for August so I called and went through this again.

I have a fleet of antique cars that most I'm not driving. But two of which I do take out on the road every blue moon. I tried to get Insurance for them from the General Auto Insurance. I was denied because they insure cars 20 years and older. Ok I think the commercial should state or even put in small print that they do not accept customers with cars of that age. So I went to All State Insurance and there was no problem with the age of my vehicles as long as I paid my premiums on time. So screw the General AUTO Insurance!!!

I had a accident in my vehicle where I ran over a manhole and ripped hole in my oil pan. I called the police report and got a police report. Called The General and report the claim and here is where the trouble started. I was assigned a adjuster who sent out a appraisal to estimate the damage to my car after advising them they would be able to access the damage due to it was underneath the carriage of my vehicle. I had the vehicle towed to a repair shop after asking if they had any recommendation! My car was estimate to have $4500 in damage and of course the general does not want to pay this! They are saying my car had prior damage! This insurance company is a joke! If you have insurance with I would cancel my policy and pay more to get more! I have since hired and attorney and sent my complaint to the department of insurance. This company will take your money and won't pay out any claims! Be careful of this scam of a company.

If I could leave negative stars, I absolutely would. The General Insurance is the WORST I've had in my 35 years of driving. All I can say is this company tries their hardest to cheat its customers out of money, has no sense of accountability & could care less about customer service or fulfilling their obligations. Beware!!! I, like an idiot, was with them for 17 years and maybe made 4 claims the entire time -- none of which were determined to be my fault but resulted from other drivers or things hitting my car.

The worst customer service experience we have EVER encountered! It's been almost a month since someone hit our car and our policy is paid and we can pay our deductible but yet, nothing has been done! Forget about saving money, pay the extra money and go with an insurance company that will actually take care of its customers!

I was hit by a driver who is insured through them on 02/03/2015. They totaled my Jeep and were cited at fault on scene by the officer. After a month of them avoiding me I filed the vehicle claim with my insurance (State Farm) and was paid within a week. Now today is 06/02/2015 and I have $16,000 in hospital bills that they still have not paid! I have given them every paper they have asked for and still nothing! Their driver was 100% at fault, they just don't want to pay. This is the worst company I have ever dealt with, they never call back, never e-mail back and if you do get them on the phone they just backpedal. Wish I could give negative stars! STAY AWAY!!!

In early May 2015 their client pulled out in front of me & my car was eventually totaled, by my insurance company. During the course of events I was accused of having the car moved from the wrecker service & later found out that their driver went to pick it up with the incorrect make, model & vin. Received a letter dated 05/22/2015 stating I would be responsible for any storage charges after 5/22/2015, the letter was postmarked 05/26/2015 and we received 05/29/2015. The letter also stated that the claim was still under investigation. 3 weeks later no replacement cost has been given. No phone calls were returned & the claim representatives were despicable. Might be OK with their own clients. I would not recommend.

They do not tell you that they charge you 20 dollars to send you a bill. Charge you for someone living with you that doesn't even drive. They are robbers of your money. They are not worth your time or your money. I'm going to switch companies. They don't care about you. They say as low as 35. I drive a 72 model car and charging me $94 for liability and that's outrageous and will not be screwed over.

I got the anonymous quote online and decided to purchase a policy, so I call and get a very snippy female rep on the phone who insisted that I had to divulge personal information about my parents (who live with me but have their own car and insurance), in order to purchase a policy. This is not only unnecessary, but it is highly unethical! Every other insurance agency was satisfied with knowing that my parents had their own vehicle and insurance, but not The General. I told the snarky woman that I was not comfortable with divulging information about others and this call is over - you just blew this sale, and I hung up. Makes me wonder what they are doing with all that unnecessary information that they are collecting on people who don't even have any insurance policies through them. Now that I have read many reviews on The General, I am glad I refused to do business with them. NO STARS!!

The General uses an independent claims adjuster and he agreed that the claim damage on a customer's car was related to the accident and our auto body shop should put in for a supplement. We did this and then repaired the car. We released the car and when we called because we hadn't received a supplement check, The General informed us that they denied the claim. We are out $905.98 on this supplement.

I would start a policy with the General back in Nov. 2014. My vehicle was stolen Mar. 2015. After I reported the claim I come to find out full coverage for the General is not FULL COVERAGE. Did not cover anything but the car. Really expensive. I also had their homeowner's insurance what a rip off also. I filed a claim through them to get reimbursed for the items the auto insurance did not cover. Same situation nothing covered. The claim adjusters were nasty. Had hard time getting in contact with them. They don't return phone calls. I would never recommend this company to anyone. I would say to the General STOP WITH THE FALSE ADVERTISEMENT! Pick your due date. Yeah right! I'm hoping to get help in filing some type of complaint on them. Very stressful. If you’re paying someone things shouldn't be so difficult. No stars.

On March 16, 2015, I was hit by a driver in a vehicle insured by the general. The driver was charged for the accident and operating a vehicle w/o a licensed driver. An appraisal was done and I'm still waiting for my vehicle. Still after almost 2 months, hasn't been repaired.

On Feb 4, 2015 I went online and purchased a policy from these crooks. Or thought I was purchasing a car insurance policy. From the start they had all the info incorrect. After two days I cancelled because I STILL had NO POLICY AND NO ID CARDS. I was given nothing but the runaround and they didn't even give me HALF of my $256 down payment back! I gave them a paper they requested and again with the runaround two months later and STILL waiting for the rest of my money back! Crooks!!! They get NO stars!

I went to get an insurance quote, since they say they are cheap and people save money, and they would have charged me 1,256.80 more than I already pay for 2 vehicles with full coverage. This place is a joke.

My vehicle was totaled by their client and I'm past 30 days waiting. I have just experience the worst customer service from claims supervisor Mr. **. They never returned calls and I've left several messages for more than 4 employees.

Please don't get the General Auto Insurance. They don't stand behind their word. I never was covered from the start and I report a claim and had full coverage and my car wasn't fixed so I changed over to liberty and plus they overcharged me. I am one dissatisfied customer, never again..

My car was hit and severely damaged on March 6, 2015 and the adjuster has not contacted the person at fault as of today which is April 1, 2015. He is very rude and nonchalant as if he doesn't care to resolve the situation. His supervisor is just as casual with the claim. In the meantime I do not have any transportation to and from the doctor. Its causing me to develop some severe stressful symptoms. I need a resolve and transportation ASAP.

On March 12, 2015 I started an auto policy with the General. The next day I cancelled the policy with assistance from a representative, she walked me through the steps on how to cancel it online. The policy was cancelled effective March 13, 2015. The representative told me that it would take a week to 10 days for me to receive my refund. I called today, March 26 to check on the status of my refund and I was informed by the representative that I was not receiving a refund because I cancelled the policy early. So it cost me $53.86 to have insurance coverage for less than 24 hours. I am a single mom and full-time college student, therefore throwing away that much money for basically nothing is very hard on my finances. I would advise people not to deal with the General insurance company because they do not care about people and they will steal your money without remorse.

I started a policy. 9 days into it I got a cancellation notice. Called and they couldn't figure it out. Rude woman, I got rude also. Wrote on Facebook. Said they wanted my info. Then they blocked me before I could send it. Another lady I talked to figured out that a customer punched the wrong number in when cancelling. It was mine. I was not happy to be treated like that. First woman said 50 more bucks to restart, I said no. Cancelled now, with another company. Don't mess with them. They can't fix their mistakes. They are rude. Overpriced.

Been calling the general all morning. Got to my car dealership to pick up my car and they have yet to fax the paper verifying my insurance. Not only that I've been wait for two hours after they've told me it'll be a min to fax/email my car people! It should never take that long for a person to get a paper faxed.

This company took my money for coverage in NC then after taking the money said they do not cover NC. I spoke to a supervisor who lied and said they would refund my money to my card. They canceled my policy and kept the money and would not help me when I called but said they refunded it but they never did. So they lied, cheated me and stole money from me, canceled me without my knowledge and robbed me basically for no product. DO NOT EVER use this company.

I had an incident with a client of the General Insurance company. My truck was parked in my driveway when the other night, this person rammed into the back of my truck and crashed the back side of it, leaving me without a back light nor can I open the back door of my truck. The next morning I realize my other vehicle was also damaged, so now 2 of my vehicles are damaged - the truck is the worst which I only had liability coverage, since I only use it to drive to and from work (about 25 miles a day). So this happened on the 16th, about 11:30 PM - I filed a police report, the officer came out, made the report and gave me the owner of the other vehicle's insurance information being the General Assurance.

I was a quiet customer of theirs for a few years. It was when I found a better rate with Progressive that I decided to cancel. Four months later I received a collections notice from a 3rd party stating that I owed another $71.25. Come to find out, when I cancelled, I was assessed an early termination fee. I had one month left in that policy, yet was never told that I would be assessed that fee upon cancellation. I would have waited another month to move had I know! The supervisor then said it was notated that I was made aware of this! Are you kidding me!? These people are lying thieves. Do NOT go with The General!! He's a crook!

I am totally disgusted with this company. ...I was hit from behind by one of their insured and a month later they have gotten me a rental but that took me hiring a lawyer... In my opinion my car is totaled and they talkin about fixin it! I can see why they are cheap...you get what you pay for and unfortunately I am the one paying for it. I have state farm. They are wonderful...

I have had my insurance co for years and decided to check since I saw that it was an anonymous quote, I had checked before and ended up getting every insurance co in the world contacting me. Well when I saw they wanted my name, phone and address I should have been smarter. But I hit the next button. Do you know the phone started ringing before I even got my quotes, the phone calls started coming in from insurance.com. Who after the 3rd call in 5 minutes told me they partner with the general. I learned my lesson. No more even checking online for insurance. I have a great credit rating and great driving record. I do not need to do it so I leaned my lesson well this time. Be aware and informed. They said they would remove my number but I do not believe it.

My son had gotten insurance with the General in Chattanooga TN. First he had insured a truck that was his dad's truck. Months later he bought a 2008 Audi A3, went to the Chattanooga office and changed over the policy to cover the car and drop the truck. Things seemed all right until we got the bills for the insurance by month he paid them. We would get a bill about every week which was just paid so we throw the extra bills away. The next month we got another one that said they cancelled his insurance for nonpayment on his car.

I have been calling the general for two months to have a vehicle removed that we didn't purchase or own. I talked to at least ten different representatives each telling me the vehicle has been removed. This has been ongoing for two months. It's still on my policy and I have no clue who owns this vehicle. I talked to a supervisor this morning. She told me she would send paperwork ASAP to have this vehicle removed. We still never got the paperwork and this vehicle is still on our policy. Everyone is giving me the runaround and I think it's to rip us off so we have to pay a higher premium. I don't know what to do. They will not remove this car. I have no idea whose car it is currently.

My first experience with this company is not going so well. First of all, I'm disabled from a workplace injury since 2009, and haven't been able to drive since then. My husband and I just moved to CA from AZ which we were on our way home to PA from AZ but I couldn't take the drive because it made my chronic pain worse by the long periods of sitting in the same positions with many stops. Long story short, we ended up turning around in Nevada then decided to get a condo in SAC, CA. After two weeks in our new condo, I see that our insurance is about to expire in AZ which means our licenses would be suspended and registration too. So I look through the online yellow pages for insurance here and I pick A.I.S. to help me. So I told the guy working with me the same exact story I'm telling here in this forum. Of course the guy writes all this in his notes and gives me quotes online. One reasonable quote catches my eye and I go with, you guessed it, THE GENERAL.

I work at a body shop and from my end of dealing with the General has been horrible. My customers car has been ready for a week and I can't release the car until I get proof of payment from the INS and they have dropped the ball & every time I call no one can help me except one lady that won't call me or my customer back. They say they won't extend her rental because the car is ready even though they are the reason she doesn't have her car back yet. They are by far the worst ins company I have dealt with so far.

If I got in insurance and it’s month to month, then why do you guys send my information, the collection agent? And I have to pay $135.10 for not wanting to stay with the insurance but what’s worst than that, that after I got a renew and a new policy, cause 3 weeks I didn't pay I had to get a new policy and the amount change and I have to pay the collection and the cancellation fee???? I found three companies that offer me lowest than all the lies you guys told me, that I have a very bad record. The difference was 150.00.

My husband purchased this policy against my wishes and we had the worst problems. From the start their customer service didn't want to talk with me and I'm on the policy and husband has given permission. They were charging us twice the amount of industry rates for our teenage daughter. When asked about discounts for honor roll and the safety driver classes she'd taken, they acted like they had no idea what I was talking about. I couldn't wait for this policy to end and wouldn't recommend them to anyone with common sense. They are horrible all the way around.

I started an auto policy on 10-30-14 with The General. I myself have never set a policy up before, my wife has always took care of these things. Well I didn't add her as a driver, I also didn't get road side and add her auto. Keep in mind I did this at 11:00 pm after my wife told me I did it wrong. She called them at 9:00am on the 31st, that is the next morning. To start things off, they would not talk to her because she wasn't on the policy. After me oking they talk to her finally. We couldn't add or change nothing. After a year then we could add road side and her auto. So not being able to get the insurance we needed we asked for a supervisor. He said fax him the reason we wanted to cancel and he would refund my money. Turns out they kept our money, said it was policy to keep 10 percent. Well that was exactly $89.76 what we paid to start. We got nothing back.

The frustration I feel is unreal. I will try to keep this short. I wrote a check to receive coverage and an SR22 to keep a valid license and remain insured. I thought I was getting a deal; the down payment was the lowest I've seen. As I type, I honestly feel betrayed. The check I wrote bounced, even though I got direct deposit the day it was due to clear, so to ensure that I had a valid license, I went ahead and purchased another policy with cash. The check went through another day and cleared, so I called immediately to inform them that I had already purchased another policy and needed to cancel. All of the reps I have spoken with during this two week period were very polite. This first one told me I should receive most of my money since I was covered only two days. I called the following week after receiving no refund and a notice for the next month's bill and was told that the policy should have been cancelled as they had received the needed documentation, but to call on Friday to follow up, as she was submitting the information again.

I bought car insurance with The General insurance company on 9-22-2014. I got a better quote with my homeowners insurance so on the 9-29-2014 I canceled insurance with The general and as of 10-31-14 I have still not received refund due to me. I have received letters from them confirming the cancellation from them, but I figure by now they have had plenty of time to send my refund.

I want to know on WHAT PLANET does it make sense that your down payment is one thing, first payment due, say, the 20th, but, if you want to MOVE IT UP to the 5th, suddenly your down and monthly payments are HIGHER? A matter of 12 days instead of 30 days, and they claim you are ADVANCING the payment, so you have to pay for EXTRA DAYS? WHAT? NOTHING these people say makes ANY SENSE on this planet or any other. I am SO INFURIATED, I will be contacting the BBB, the FCC, and the attorney general's office for deceptive and stupid business practices.

A few weeks ago one of The General's clients hit my husband's truck while he was at work. Thankfully it was parked and he was not in it at the time. She hit it so hard it pushed it up onto the sidewalk and bent the rear axle and dented the body from the rear tailgate to the front passenger side fender. There were people present with cell phones who took her license plate before she sped off. The officer on the scene claims she went to the police station and reported the accident, so she wasn't charged with hit and run nor was she intoxicated. So she was not charged or fined.

DO NOT go with The General. They make you believe your premium will be one thing then charge you all kinds of hidden fees. You will see your premium jump much higher on your next monthly bill. Very deceiving company. My insurance with the general cancels on the 20th and I've already started a new policy with another company. Also the customer service is absolutely horrible. Very rude and ghetto sounding on the phone. If you don't like your job, get another one.

I was hit head on by one of their customers. He didn't turn at an S curve and instead came into oncoming traffic and hit me head on. I had to have an attorney call just so this company would speak to me! They refuse to get me a rental car and refuse to have it towed anywhere but their salvage yard. I am now footing the bill for the tow lot because they are dragging their feet. If you have to deal with them get an attorney. Just save yourself the stress. They are trying every little thing to try not to pay for this. They have even tried to list my vehicle as a total loss, it needs a new front bumper and fender well. It needs a few thousand worth of work, instead they are trying to scrap the whole thing. This is a custom vehicle, they would rather pay me the tens of thousands for the truck?

If I knew the customer service was going to be so terrible, I would have paid another company. The agents do not care of what you have to say. Only about dancing around the answers to your question. POOR POOR POOR customer service. Buyer Beware. Don't hang up the phone, if you call back someone will tell you something different and blame the problem on you.

This is the worst company to have insurance with. Do not get coverage from them, there is a reason why they are cheap and it's not a good reason. Their customer service is terrible and they don't give you straight answer, only the runaround. I should have paid attention to the reviews from other people before getting insurance with them. BEWARE: this is not a reliable company and have no ethical standards. It has been a pain to get them to do anything, they do not care about your situation. My next step is to get a lawyer involved. Spoke to a person named Fran **. After a while, she refused to take my calls.

I pay my money like everyone else to this company. Alex ** gave me the hardest time like the money was coming out of his pocket. He's acting like I planned an accident. The company is ok. But this customer service agent made me feel like I was the culprit in an accident. He was the rudest person I've ever dealt with. Because of him I will gladly take my money to another insurance company. So The General can thank ALEX **. He don't get any stars, not even one.

On April 23, I drove my 2006 BMW 325i through water about 6 in deep. The engine died. The car was pushed to a parking lot and later towed to Quality BMW's contracted body shop for the original estimate and later towed to my preferred mechanic's shop. The mechanic estimated the cost to repair $4500. I made a claim on 4/25 with my insurance company, The General. Jason **, a claims representative, contacted me and advised me to have the car towed to their yard - I was not happy. I did not know at the time, the yard is 70 miles away. The appraiser looked at the car on 5/12 and called me to ask if water gotten inside the car because she couldn't see any evidence of water damage.

I was hit in the front end of my car by someone with General Insurance. They paid to replace the front bumper, but did not pay for the mechanical fixes required due to the accident. After 4 months of postponing the payment, and numerous calls to the company, they just denied the claim. No one at the company seems to know what they are doing or can answer a question when you call. I've never seen anything like it.

If you ever have to file a claim with them EXPECT THE WORST EXPERIENCE AND CUSTOMER SERVICE OF YOUR LIFE!!! The claims rep that I had was rude, tried to talk over me, and did a terrible job of explaining anything. She never followed up on the estimate, the shop or even the adjusters. It took two weeks just to get the estimate done. The General does not offer the standard rental car policy, it is a reimbursement policy. So while you are waiting for the adjuster and The General to take their sweet time getting the estimate done you have to pay out of pocket for the car, UPFRONT!!! If I were wealthy to begin with I would not be using The General for my insurance company. I had a problem with this rep in a previous claim and had to ask that she be switched with someone else. I used their preferred service center as well. They had the car for over a month and mysteriously put over 1000 miles on my car during the time they had it. The repairs necessary for the car would not have required a 3 week turn around time anywhere else.

I paid my insurance a year up and received a cancellation notice. Called to find out why they said I had additional car covered and it’s not paid for - I have to prove I don't have that car. How can I prove I don't have a car that I don't have?! No. My car company calls today to inform me I'm to get insurance within a week or they repo my truck. I paid for a full year and was only covered for six months! Never using General again and I'm telling everyone I can what they did! Rip off company!!!

About 3 months ago, I forgot to pay my auto insurance with the General. Two weeks after, they cancelled my insurance. They sent me a letter that because I was late they cancelled my car insurance (they have my e-mail address). Most companies will give you a courtesy call... Last week, I received a letter (not a e-mail) saying that I still owe them money and I've only got 10 days to pay or they are sending me to a collection agency. Rude!!! I have dealt with a lot of business before and this is the first time I've been treated unprofessionally. I am glad that I am no longer with them and I found insurance with another company that has been around for a long time and I'm getting better insurance for a lot less money. They even got me renter's insurance and my policy is still cheaper.

This has to be the worst insurance company ever!! I have never in my life been treated so horribly by any company. The quotes are twice as high as other places and the agents I have dealt with blatantly lied to me. I had my 2003 Honda civic insured by them and at 43 with no violations and no other drivers, my full coverage was over 200 a month and the only explanation they would give me was that I drove the most stolen car in the US. So I trade the car in for a 2014 Mazda 2 and the insurance goes up to 250 a month.. I asked why and they had no answer for me.. I called around and can get the exact same coverage for 115 a month. So I call to cancel and am told I will have an early cancellation fee of 91.00 plus a percentage of the remaining policy. I'm not sure how they justify the percentage.

About 1 month ago. I received a letter in the mail regarding having someone added to my insurance because mail records they accessed proved she resided at my physical address at some point. I have no idea who the person is/was, I innocently set the letter aside and forgot about it due to my busy work schedule. A few days ago I get another letter stating that since I didn't take the time to send proof that this person not only doesn't live with me, and never has, they just decided to add her to my insurance. Thus increasing my policy premium almost $750!!! for my 6 month period... I immediately made a phone call to resolve the matter! They were kind enough to remove the unknown person from my policy, and were quick to apologize but were very quick to tell me that since I didn't resolve the matter in time that I was still responsible to pay the increased policy premium for my next bill!

I purchased a policy on 3/01/11 from The General Auto Insurance. I was quoted for a down payment of $101 and monthly payments of $110. I have a clean driving record and no accidents. After purchasing my policy, they demanded I show proof of previous insurance coverage, which I promptly provided. Ten days later, my power steering pump went out and I was not able to drive my vehicle and had no idea when I could get it fixed so I contacted General to cancel my policy. The woman told me that they could make the cancellation effective 3/12/11 and that I would be charged 10% of the unearned prorated premium which is normal.

I was with them for a few years when I’d heard of a LA passed that stated rates would lower for those people driving fewer miles. When I asked they said doesn’t apply. This year with basic aoto my rates went from 59.69 to 104.29 for the same with no changes on my part. It’s a bogus law he quoted me when confronted. I now gave better coverage for 42 a month. They are a rip off.

I was your average paycheck to paycheck customer that had a cancellation 1 time in 1 year. I paid the last of my coverage off 2 months early. $179 to be covered until April 10th. I was looking in to financing an affordable car for my family. So I requested full coverage. They sent me a message saying I needed to take pictures of my vehicle. Well I'm a part time student, the only licensed driver in the house, have 3 kids (2 still in diapers), my husband is in The National Guard Reserves, and my husband is either needing to be taken around to put in applications or needing a ride to work every day. So it took me a couple of days to 2 weeks to get back to them on that. I received a bill in that time for almost half what I pay a month for insurance, and of course the infamous threat of cancellation sent with every bill.

I lived in Arizona and moved to Iowa. When I tried to tell The General that I moved, they said they don't provide insurance in Iowa and that they could connect me with a affiliate company or cancel my policy but you can't cancel over the phone which is strange because you start a policy over the phone. You have to cancel online which I tried to do but when I submitted the information on the Web page, it wouldn't do anything. So exhausted of all avenues known to me. I figured they would just cancel policy when payment was not received like they state in every email they send before a payment is due. Now three months later, I get a collections bill for $49. If I Want To Pay Over The Phone Or Online, It's A $10 Convenience fee. So $59 for what I called customer service and was told that what I should have done was clicked the contacts box in the website. I thought that was what I was doing when I called them. Completely ridiculous. I'm glad I never had a claim. I can only imagine what that would have been like.

I hadn't been with them long when my tranny went. Went to the dealer, traded in, got my quote for new vehicle sent over was 471.00 with a credit for the deleted vehicle included. Now they are charging me nearly double that, with no explanation at all. The credit is not listed on the new policy, and just try to get help from them. I am currently looking for a new company. I too keep getting cancellation letters two weeks prior to due date.

I bought a vehicle late evening on a Friday. Started my policy online at 11:00pm that evening. On Monday the car I bought died and I sold it to a junkyard. Literally 2 days later I cancelled my policy and they kept my entire down payment of almost $100!! Hidden fees not included in the contract. I challenged the idiotic representative that answered the phone to show me in my contract where it allows for these fees and she was unable to and then she got smart with me and told me that she didn't steal my money, the company did and not to take it out on her and to take legal action if I wanted to go through all that to get my $100 back... Seriously? It's like they know they are doing it but know that they can get away with it because who is actually going to go to court to retrieve $100 back! They should not be allowed to get away with this and I intend to file a complaint with the Better Business Bureau and I hope everyone who has been scammed by them does too. Individually we cannot do a thing but collectively we have a voice!!

Our neighbor, the customer of The General Auto Insurance, backed into our car causing significant damage. We filed a police report and contacted our insurance company. Our insurance company verified that our neighbor was in fact insured and up to date and of course, at fault. The General Auto Insurance is refusing to pay on the claim or now will not return calls to my insurance company.

I paid my policy on Jan. 6 (140 dollars). I went to check my policy on Jan. 22 (slightly over 2 weeks later) to learn my policy was cancelled due to non-payment and they wanted another $165! I wrote them an email saying how absurd this was and did not receive a response. Don't waste your time or hard-earned money.

The general is an online insurance agency not company. That is misleading. Also their commercial will lock your recorder when trying to fast forward forcing you to watch their misleading commercials. Never heard one good thing from anyone about this operation. Just look at the complaints.

I wish I would have read these reviews prior to purchasing insurance with this company. I purchased a policy and paid in full happy with the quote they had given me. With my state requiring an sr22 it was the cheapest I found after weeks of search. A week later I get an email telling me I had 3 days to pay an additional $330 or my policy would cancel. I called Progressive and got better coverage and saved over $700! Their customer service people are unprofessional and extremely un-knowledgeable. Please do yourselves a favor and go with another company. It is not worth the stress and headache.

I got this ins on Dec 10, 2013. After 6 days, I found insurance with State Farm which was half what I was paying with The General. I paid $85 up front on the 6th just for liability. When I called to cancel, the lady told me I'd be getting back approximately 50. I was cool with that. She said it would take 10 days and it would be in my account. After 10 days of waiting, I called to see what the deal was. The lady laughed at me and said, "You mean the 11$ refund." In shock, I asked why. She had every excuse why. First 25 $ for this and 33 for that till it was 11 dollars. With State Farm, I paid 2 dollars to start my policy. With The General it was 25 plus whatever other fees they wanted to nickel and dime from me. This place is a huge ripoff. Please don't waste your money or time on this insurance company. All they do is charge you out the butt for cheap ins and take your money. Very poor customer service.

Wanted basic insurance with an SR22. Was quoted at about $48 and signed up on the 25th of October. Asked about the SR22 on the 29th of October and was told my policy did not include one and it would cost $62 per month if I got an SR22 (which costs a one time fee of $10 with anyone else). I told them to cancel right away. They didn't cancel until the 1st of November and they charged me for the full month. I was told $23 was for early cancellation and the rest was for the 4 or 7 days I had their insurance (depending on whether you count when I asked them to cancel or when I finally got them to after 4 contacts). VERY poor customer service. Was told several different stories by several different employees and finally talked to a supervisor and she said that they should have charged me more and basically told me they were keeping my money and I couldn't do anything about it. DO NOT waste your time and money here. I really wish I had not.

I just signed up with the General Ins. company less than a month ago and I received a threatening letter today that if I don't pay the next month's payment on its due date they will cancel my ins. This is absolutely crazy!! I called them and asked them why they are threatening me because I have never not paid on time and my bill isn't even due yet. They said they have to send me that letter because Oregon requires it and I told them that's ** because I had Progressive and they never sent me threatening letters before the due date...just statements. I told them their customer service is crap and I'm switching back to Progressive now. Why would anyone stay with an ins. company who sends them harassing, stressful letters every month???

I would suggest that everyone stay away from this auto ins co. I would have rather paid more for a better company. I got my ins in 2010 and they loved my money until I was actually in an accident, then our relationship went wrong. A lady ran a stop sign and hit my car. I was injured and they are fighting not to pay medical bills. It's now 2013 and I'm still dealing with horrid insurance company. What a shame. I should have known better than to get ins with a little green man dancing around on a TV screen. STAY AWAY. I can not stress that enough.

I don't have a very good driving record and The General gave me a pretty good rate. I had just purchased a used car and went with The General's policy. After ONE week the transmission failed in my new (used) car so I took it back to the dealer and called The General to cancel. After 3 weeks of checking my credit card statement I still had not received a refund although I had received two letters of cancellation in the mail. I called them and the customer service rep informed me that I was owed a refund of $101 and should be receiving the check in under two weeks.

I just started my policy with The General about 2 months ago. I had my policy all of 10 days when I got my first letter from them that said they intended to cancel my policy for nonpayment if it wasn't received by the due date which was still 3 weeks away. Then I paid my bill on the due date but they didn't "process" it until the next day so they said my policy lapsed. What do you know, that was the one day it was raining hard and my son was in a collision and they refused to pay the claim. Needless to say, I am currently looking for other insurance.

I wouldn't even give them 1 star. After having a policy with The General for the last 5 years+, they canceled my policy. The only reason they could give me was that "It was a company decision". I have a clean driving record and always pay my bill. Apparently, I am not the only person they have done this to. Needless to say, I found a different company with cheaper rates.

I had gotten insurance with the General for one week, cancelled because I had found another insurance company that was less priced and came with all the goods. Comprehensive, collision, roadside assistance, full coverage. I mean the whole nine yards. I had paid 85 dollars to the General JUST for liability! Nothing else but that! Then after one week of having insurance I call to cancel and they tell me all that I would get reimbursed back is 5 dollars! I learned my lesson. I can tell you that but PLEASE, DO NOT go with the General! They got me good but, never again. Go to the General and save some time, yeah, my **!

I only had The General two months. My husband had gotten hurt and we were struggling and our car insurance had cancelled so I thought I'd try The General. The rates seemed okay since we had a lapse in coverage so I got it. When the due date came to pay, I was scheduled to get paid just a couple of days later. My assumption that there was a grace period was way off. Three days after the due date, the payment was made. At that time I found out it was cancelled. They said they could reinstate it, but it was WITH a lapse in coverage. I took it knowing it was my only choice. I had bought a used car shortly after and when it was added, suddenly the cost was outrageous and my next payment was going to be difficult to manage. When it got close to the next payment, I contacted Geico. Their payments were not much more than The General was before adding the car and I felt better about it all. I e-mailed the General to cancel. Got the confirmation.

I got what seemed to be a good quote from them. After two months of paying, I got a better quote from a different company. Two days after paying a bill, I cancelled the insurance and started a policy for the better company. I thought I would get some kind of refund. Instead, they tried to sue me. The General sucks.

This will be an honest review. I went ahead and bought a policy with the General as they seemed to offer a decent quote for my premium. Please do not let the price fool you. They have the worst customer service and adjusters you can imagine. After a wreck, the General's adjusters are lazy and unprofessional. Leave a voice mail on Monday and expect a return on Friday, if you're lucky. Anyway, my latest experience has been the worst. I called to change my address, and without explaining the repercussions or effects on my policy, they increased my premium by $45. You call customer service; they argue with you instead of work with you. One supervisor had to be worst of them all. She speaks at the same time with you and refuses to give you a chance to voice your concern. Please, if you can just look for better offers around, even the extra amount you pay is worth it than going through this excuse of an insurance company. Thanks.

I had an account with PGAC for one month. When they wanted to go up from $207 a month to $295, my finance company that I have my loan through sent me a letter letting me know I didn't have enough coverage. No wrecks, no tickets, nothing. So I left and went with Esurance for $154 a month; I have complete premium coverage. I cancelled my policy on the 11th of March to start a new month on the 15th, so I had 4 days left in my previous month. Unfortunately, I paid for my next month on the 10th. $207 of that I got $83 back. $130 fee. So all in all, this company cost me around $600 for one month’s coverage.

On 2/9/13, I sold the vehicle insured through PGAC. The same evening, I contacted PGAC to cancel my policy, however, I was then told that by cancelling my policy there would be a 10% cancellation fee for cancelling my policy. Knowing this, I at least expected a little refund because I was paid up until the end of February. Well guess what? Today I got an email telling me that I would not be receiving any refund on my policy!

I had the General Auto Insurance for 3 years. When it was time to re-up, they tried to tell me I had to have a separate policy in each state I went to, because I was a prospector and stayed in the hills for 3 months at a time in Bagdad, AZ, in Elko, NV and in Silver City, Idaho. I had no tickets, no wrecks and always paid on time. No problems. Then after I paid in full, they sent another bill for more money with a letter that I had to have insurance for each state. I don't trust them anymore. They lie to you.

Permanent General Insurance Lack of Professionalism - After having an accident with one of their customers, I find that they think it's always 50/50 liability and their reps are argumentative and defiant. If it's your customer's fault, take care of it.

My car was in an accident in Aug. 2012. Debris from an 18-wheeler hit my car with 4 others in Az. The 18-wheeler is responsible for the damage. We did a police report and I filed a claim with PG. They sent an adjuster who said minus my $500 deductible, I would be issued $142 for repairs. The check was issued to my finance company, not me. My repairs, once in the shop, came to be $998.87. I called PG back and asked if they contacted the 3rd party. I was told they did and they had no record of the accident and I would have to wait 3-7 weeks to get a police report to see if it was my fault or not, before they could proceed.

I have been with PGAC since 2008. Everything was great for a while. The low rates were wonderful and it felt like a blessing when I first got the policy.

A few months ago, I was involved in a hit and run by someone who is insured by Permanent General. Their insurer is in deep breach of contract, and they denied my claim and are covering up for the idiot. I called the police, stayed at the scene, have the police tape and possible video footage from nearby business. Their insurer claims that I hit and ran on her but she left the scene, didn't contact police nor did she contact her insurance company Permanent General. So whose story sounds fishy? But I'm at fault. Yeah, right. They better get a life and come correct. Their insurer is committing perjury, making false accusations and obviously will be charged with a felony when it's all said and done. She is digging a deeper whole for her self, and all she had to do was admit to fault from the beginning. She is so busy trying to cover for the person who was driving. But now, she's going down for it all. Stupid. Permanent General, ya messed up and you're not going to get away with the lies and deceit!

This is one of the cheapest auto insurance carriers which is nice being a college student. We all know when a car accident happens, it affects your life in one way or another. This company makes life 10 times more stressful. It's been well over a month and I'm still waiting for funds for my car to be fixed. They are not your friends. They treat us customers like criminals and do whatever they can to give you the least possible. Whatever you tell them is considered a load of crap. In short, save yourself the headache. Go with any other insurance company, pay the extra $50 or $60 downpayment and never deal with these crooks.

I got my insurance on the 20th of June. When I went home at 11:30 pm, my car was not on my parking lot. One of my housemates told me they repossessed my car. So on the 21st of June, I called the insurance PGAC to cancel the insurance. The person I talked to told me to write something, my name, policy #, phone and address so I faxed it. Now, they tell me I cannot get my money back.

Hidden cancellation fees and fraud: Do not get the General. it is a total and complete ripoff. They may be able to give you a great state minimum with next-to-no coverage, but as soon as you need full coverage, your rate is jacked up big time. Mine went from $100 per month (state minimum coverage), then I bought a new car. Full coverage by Geico is $147; the General full coverage is $255! What a ripoff!

I accidentally got the wrong insurance site. I wanted to renew my policy with Direct General, not the people. I paid the first down and one week later, before I got anything in the mail, I faxed, emailed and called to cancel the policy. Today, I received a bill for $76.36. For what? I paid more than one month when I paid. I called and was told by James it was for not cancelling by writing.

On 6/10/10, I paid the monthly premium of $214.55 through internet banking (they take it directly out of my account for my grandson's auto insurance). Prior to making the payment, I faxed a letter informing them the policy would be canceled effective on 6/30/10. I also asked for a refund for the period July 1-10, 2010 because I was paid to the 10th of July. I received no reply and no refund. However, today 9/11/10, I received a letter from a collection company (NCO Financial Systems, Inc.) informing me that I had an outstanding balance due to Permanent General of $28.30.

Auto stolen 2 1/2 months and they continue to not answer phone, pass on to someone else. Sent someone from Nashville to talk. He said maybe 2 more weeks to complete claim. Received a call today for something else that will delay another 2 or 3 weeks. The rental car will be paid for 4 weeks only. I have no way to get to work. They want extend the rental car, stating I must pay now but they continue not completing the claim to replace my car. They wasted 2 weeks after the car was found before they started the claim. We made many calls with no answer. Having to pay for a rental car that is not my fault that I have to use and pay. Stress, stress with their not concerned attitude. If I give up car no way to work.

I, too, wish I had not been seduced by PGAC's commercials. It is true that their rates were substantially less than my previous insurance company, but I should have remembered what my grandmother always told me about getting what you pay for. To make a long story short, it took days for their system to accept my payment and their website would not allow me to electronically sign the policy. Almost immediately, I received a letter stating I was being cancelled for lack of signature. I received a copy of the policy with no signature pages and the admonition to electronically sign the policy. When the site failed to allow this, I phoned and asked for a hard copy of the signature page. I allowed 10 business days to pass before calling again and requesting again a hard copy of the signature page. This time, I received nothing.

Well in April of 2008 my partner Mark and I received a letter from our private insurance co. AARP canceling our auto policy on both vehicles ( private) because they discovered Mark's CDL had been suspended for 4 in a half months. My partner went and took care of it and had it back in one business day! Turned out that from a ticket or accident through Mark's dump truck driving job somehow 3 points were put on instead of two? Plus he had given an address change to an mvd in Mesa and Az mvd had our current address and failed to notify us. Anyway after getting my car up from it being parked from a censor going out in 9/2008 a policeman pulled me over saying my registration was suspended and he took my plate! It cost to get it all straightened out for both of our private vehicles and I was so angry at AARP for completing the dropping of our policy even though Mark had his license re-en stated.