The General Car Insurance Reviews

I am a retired 62 year old married man with no tickets. 2 months after quoting me a price they raised my price by 20 dollars. When I called and asked why they gave me no reason, put me on hold and then hung up on me. Called again, same thing. I cancelled my policy with 20 days left in the month expecting the prorated amount to be returned. Instead 4 months later they came at me saying they were keeping my money I had already paid and were taking me to collections for 67 dollars (about the amount they owed me) and said it was for reimbursement of deductions they had given me?

I was in a accident with one of their insured clients. Let me start here. I was at a stoplight on August 17th approximately around 11 56. A The General insured car t boned another car and came across a four lane road and hit me head on. Lucky he hit a stop light pole first which slowed his car so he only did 4000 dollars worth of damage and I was not injured. I have been trying to get my car fixed ever since. It's sitting at shop tore down and they keep saying, "We are going to assist you." I call BS. They will drag this out I am sure and not pay nothing so God help you if you are ever in a collision with one of their insured. I will more than likely have to get a loan to pay for my car. This company needs to be shut down and boycotted.

The worse experience I ever had, they transferred me to three different adjusters over a month span, which cost me 3000 dollars only to total my car out that could have been repaired for same price. They have terrible communication skills and they acknowledged their mistake to only tell me "Oh we can’t help you but you just cost me 3000 bucks." Horrible customer service, horrible company.

My car was waterlogged in flooding over 2 months ago and they just decided they want to do a risky repair on my vehicle for almost 11K because they don't want to pay to total it out. They don't include a rental car with my full coverage and my problem is no priority to them. They haven't even started working on it, they haven't even said sorry, they flat out don't care! Stay away from The General if you value making sure you always have a car to drive. They spend all their money to have Shaq in their ad, but don't care a single bit about their customers! They just want your payments to clear, they don't care about your claims!

I spoke with someone over the phone and he walked me through the whole process and he explained it all and had patience with me. The price was cheaper than any other company. I highly recommend The General.

Very easy and quick to get insurance and great price. I was able to shop around online and selected the policy and price I needed. I was shocked that my quote was easy to locate when I called to set up autopay. They didn't make me repeat everything I had already entered in online. They quickly confirmed and I was all set.

How very month this Evil God aka Satan 2 Corinthians 4:4 NLT. Satan who is the god of this world has blinded the minds who don’t believe. Isaiah 45:7 KJV. I form the light, and create darkness: I make peace, and I create evil: I the LORD do all these things. Use the people in this company to deliberately send Common wealth of Motor vehicle my information to get my vehicle taken from me. So my children won’t have no way to travel back in forth to the doctors and other important places. Saying my vehicle was not insured when I pay for it every month. And have the proof While My insurance is active. Trying to have me pay $500 fine for nothing to restore a license.

Not only did my rate increase significantly over the representative not accepting my verification paperwork (because of wording being a little different) for my address on my homeowner discount, but when I called to cancel the policy- based on finding the same coverage for TWO HUNDRED DOLLARS A MONTH cheaper!!- I was told that she had completed the cancellation but my auto draft was still going to be taken out because “I should canceled the autopay before canceling”.. even though the payment was not yet drafted! The policy was cancelled at 12am on Friday, 2/14- and on Tuesday, 2/18, I was charged for my cancelled policy! When I called on this, the representative was even worse than the other one and wouldn’t even transfer me- saying “who am going to transfer you to?!” I am absolutely APPALLED BY THIS COMPANY!

I had an accident in which the other driving was having a medical emergency and I was rear ended. The other driver did not have insurance but the police did a report, I took pictures and filed a claim immediately after the accident. I was called weeks later and my insurance adjuster #3710 left a message saying they were going to take care of it. No other information was provided through mail or email. I have now discovered the claim has disappeared. It’s like they never even got it. The app doesn’t work and it kicked me off when I tried to refill this claim. When I called customer service they hung up on me while I was waiting to talk with someone about the problem. I do not recommend using them to handle your business because they lack transparency without a proper paper trail. Please give your money to someone else willing to provide correct documentation for your claims.

The general is a scam; they will make up things and have you thinking everything is going to work out, but then they deny your claim based on some false allegations. I paid for extra coverage only for them to do nothing. My car was taken without my consent, and because it was an unauthorized driver that was driving the vehicle, they denied my claim. I feel like that's not fair. Kevin **, Robert **, Ethan **, and Sylvia ** are the agents I had; they all gave false information and false hope. They did any and everything to not help me. Sylvia is the one that denied my claim, claiming she had a video. She made up evidence and made me notarize a paper, just so she could put the blame on me and avoid looking like the bad person.

Your quote is based on whether or not you have homeowners' insurance. They do not ask if you have homeowners insurance or that it's a prerequisite for car insurance. You will find that out when you get your first statement.

This is the worst company ever. You pay for what you get. Yes, the prices are low, but if you ever need them, you will go to hell. I had a small, very minor accident and the adjuster gave me hell trying to get my Car fix. My payment was always on time, but when it came To me needing them to get my car fixed they gave the Body hell. At first, they declined my claim altogether even though I sent them all the information they needed. Then they said they cannot find the information and pictures I sent them so I had the Body Shop sent it to them again.

Purchased insurance through The General on 7/11 for $108. Not even a week later received a bill for an additional amount of $111 due on 7/26. Call and asked why I was due already two weeks later and the lady informed me my bill is $255 a month, for 2 vehicles. Tried speaking to me like I was stupid when in fact the agent I spoke with originally didn't tell me the facts, said my bill was going to be $108 monthly, even the the website said that. I spent in total probably three hours on the phone with them, didn't get anywhere. RUDE, RUDE, RUDE! I wouldn't recommend them if they were the last insurance agency on the planet.

I will keep it simple - they do not answer the phone - ever! They lie, transfer you to different depts., but a lot of effort into not helping you - it would be easier for them to just answer the phone. They make up reviews...

Insurance itself was decent, but we found better price with another company so when we transferred is when we ran into problems... The General insurance company is the worst unethical company to deal with. Now I have a collection due to their inaccuracy.

I Really Like The General Auto Insurance. They are very nice and very patient. They gave me a affordable quote in the middle of the month. But I had to wait till I got my money from SSI, To accept this Insurance. Plus I had been looking for a 12 months policy for long time, and couldn't find one till I found out about the General. They were very kind, Convenient to process my Policy. I was really happy That finally I came across a Insurance that cared. You will not go wrong by picking The General.

This is by far the worst insurance company and my policy just started. We received a quote online for our Chevy Camaro and Malibu. Since the quote was lower than what we were currently paying we decided to go with The General. When it was time to make our first monthly payment we noticed that one of the listed vehicles were wrong. We looked further in the policy and noticed that the covered vehicle was a 2011 Chevy HHR with a totally different VIN from our 2011 Chevy Camaro. This means the entire time we have been driving our Chevy Camaro was not covered. Because we wanted more answers on how this could’ve happened we decided to call customer care and waited on hold for 45 min.

Worst Insurance company EVER. They mistakenly withdrew payment twice. 7 phone calls and 2 1/2 weeks for them to give back the money they stole. Every call was an answer of, "Nothing we can do. We know it was our mistake but will take a few more days to send the money back." They are thieves and liars. Even if you spend a little more, worth it. This company is a joke.

Beware if you have just liability insurance they will not cover anything that you are pulling. It doesn't matter if it is a horse trailer boat etc. It will not be cover. They will not insurance anything over 3500. It weighs too much to have comp and collision. The General needs to be put out of business.

They were really nice and seemed professional when I initially called and gave me a quote of $115 the first month and $85 a month. After that. THEY LIED! It's $115 a month with always continued insurance, no tickets, no accidents for 30+ years. Customer service was incredibly rude and expected me to kiss their backside. I can and will get insurance a lot cheaper. The only reason I called them was because Progressive screwed me and I cancelled them immediately and needed insurance that day or go without which I won't do. I won't give them the time of day and have contacted my bank to stop any payment they may request.

We added an additional vehicle and on the day we added it, we let The General know that we had a lienholder. Fast forward a month and the lienholder keeps bugging us about proof of coverage and getting a Declaration Page with them as Lienholder. On phone with The General and they state because I added a lienholder (made changes to my policy) it has now increased $66/month! That's ridiculous! It should have been on there from the start!

You're Roadside Assistance program clearly states that you provide 24/7 assistance to clients that actively pay for the option in their policy. I'm currently broke down in my vehicle on the side of the road, it's 2:36 am, 27' degrees and I called for help over 2 hours ago. I was told I would be contacted after a tow company was notified and that it was being expedited! After 1 hour and 15 mins with no call or text, I called you back. I was told it would be expedited immediately and they apologized for the delay. I waited another hour and just called back again, only to be told that they can't find anyone to provide help at this hour, and that I need to call back at 7 a.m. No I'm not joking, I'm serious! Lol .. I then asked if they could at least locate and contact a local Uber/Taxi to send my way or have contact me. The reply was "sorry sir, we don't those kinds of favors" LMBO...

I was late on the first payment because the autopay didn't work. Then the cancelation wasn't clearly shown on the website. Also Progressive is like $100 cheaper. 0/5 would not recommend for first time car insurance buyers.

I was rear ended at the end of January by a policy holder under The General. She admitted fault, and I contacted her insurance for the claim since I had no collision on my policy (which I now regret not choosing). They opened a claim real quick and my adjustor called me at the end of the next day after the accident. Took pictures and uploaded them to their site for a pre-shop estimate. I got to choose my own body shop, dropped my car off and picked up the rental. Two days later I am utterly shocked when they call and drop the bombshell that my car is a total loss and they will not be paying for the repairs. Turns out there was more damage under the bumper that they deem is not worth my car's value, and gave me two options: take the $2k check with a salvaged title, or $3.5k check and they total it themselves.

The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances! The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances.

The General Insurance has been the worst experience. I got insurance on my Honda which was a good price at first, but come to find out, it was for the wrong vehicle. The right vehicle was more expensive. I agreed because I didn't want a lapse. But I quickly found cheaper insurance. I cancelled my policy after 6 days and paying 244.00. They have refused to refund the Unearned premium, calling it a short rate cancelation fee of 195.00. So for 6 days of insurance, I paid 244.00. The customer service and process has been horrible. They deserve NO stars. I would not recommend their service. They are able to get away with this by calling it a cancelation fee because otherwise it's illegal to withhold the unearned premium.

I purchased the policy before all insurance companies could get me a quote. In less than 24 hours another company gave me a cheaper quote. I called the next morning (still not even 24 hours later) to cancel the policy. Their underwriting department, still had not reviewed my information. I have been driving for over 20 years. Over 30 days and several calls out of my day; to be told because I was “under contract” I was responsible for 10% of the entire policy. Let’s take a wild guess what amount would be. Before purchasing any policy with them, please ensure you received all quotes and you’re comfortable with what you’re about bro do.

Called TWICE to cancel car insurance policy. They apparently don't know how to do their job probably and STILL charged me and now want me to pay for insurance I didn't not consent to, or it will go on my credit. Way to bully the little people General. Not only did I have to pay for my new car insurance with a better company, but I have to pay for something I asked to cancel. Be VERY careful when picking a car insurance agency. These people are nothing but a scam. They are now threatening to put this on my credit, which I've been working hard to build. I shouldn't be bullied into paying for insurance I do not need. I've recently read hundreds of other people's reviews who are saying the same thing. Don't go with the General for car insurance if you don't want a lifetime hassle and obligation!

My vehicle was hit from behind by a vehicle insured by The General. The driver admitted liability and the investigating police officer agreed verbally and in his written report that The General insured driver was solely at fault. I filed a claim with The General and the assigned claims representative was essentially nonresponsive for over 2 months. Thus, I had to go to the troubles of getting an estimate, $4,706.19, and traveling about 30 miles to the county where the accident occurred to file a lawsuit against The General insured driver, who also lives far away from the courthouse where the trial will take place. Such defendant, The General insured driver, stands to be found liable for my damages and another $181.00 in costs that I had to advance.

Sending threatening letters to cut off insurance for a vehicle when we already paid it. Very rude over the phone, can't understand customer service people because they don't speak English. AMFAM is much better than The General Insurance.