The General Auto Insurance Reviews

They were really nice and seemed professional when I initially called and gave me a quote of $115 the first month and $85 a month. After that. THEY LIED! It's $115 a month with always continued insurance, no tickets, no accidents for 30+ years. Customer service was incredibly rude and expected me to kiss their backside. I can and will get insurance a lot cheaper. The only reason I called them was because Progressive screwed me and I cancelled them immediately and needed insurance that day or go without which I won't do. I won't give them the time of day and have contacted my bank to stop any payment they may request.

We added an additional vehicle and on the day we added it, we let The General know that we had a lienholder. Fast forward a month and the lienholder keeps bugging us about proof of coverage and getting a Declaration Page with them as Lienholder. On phone with The General and they state because I added a lienholder (made changes to my policy) it has now increased $66/month! That's ridiculous! It should have been on there from the start!

You're Roadside Assistance program clearly states that you provide 24/7 assistance to clients that actively pay for the option in their policy. I'm currently broke down in my vehicle on the side of the road, it's 2:36 am, 27' degrees and I called for help over 2 hours ago. I was told I would be contacted after a tow company was notified and that it was being expedited! After 1 hour and 15 mins with no call or text, I called you back. I was told it would be expedited immediately and they apologized for the delay. I waited another hour and just called back again, only to be told that they can't find anyone to provide help at this hour, and that I need to call back at 7 a.m. No I'm not joking, I'm serious! Lol .. I then asked if they could at least locate and contact a local Uber/Taxi to send my way or have contact me. The reply was "sorry sir, we don't those kinds of favors" LMBO...

I was late on the first payment because the autopay didn't work. Then the cancelation wasn't clearly shown on the website. Also Progressive is like $100 cheaper. 0/5 would not recommend for first time car insurance buyers.

I was rear ended at the end of January by a policy holder under The General. She admitted fault, and I contacted her insurance for the claim since I had no collision on my policy (which I now regret not choosing). They opened a claim real quick and my adjustor called me at the end of the next day after the accident. Took pictures and uploaded them to their site for a pre-shop estimate. I got to choose my own body shop, dropped my car off and picked up the rental. Two days later I am utterly shocked when they call and drop the bombshell that my car is a total loss and they will not be paying for the repairs. Turns out there was more damage under the bumper that they deem is not worth my car's value, and gave me two options: take the $2k check with a salvaged title, or $3.5k check and they total it themselves.

The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances! The General charges a 10% fee on the entire policy balance when you cancel the policy, I will never recommend or use them again under any circumstances.

The General Insurance has been the worst experience. I got insurance on my Honda which was a good price at first, but come to find out, it was for the wrong vehicle. The right vehicle was more expensive. I agreed because I didn't want a lapse. But I quickly found cheaper insurance. I cancelled my policy after 6 days and paying 244.00. They have refused to refund the Unearned premium, calling it a short rate cancelation fee of 195.00. So for 6 days of insurance, I paid 244.00. The customer service and process has been horrible. They deserve NO stars. I would not recommend their service. They are able to get away with this by calling it a cancelation fee because otherwise it's illegal to withhold the unearned premium.

I purchased the policy before all insurance companies could get me a quote. In less than 24 hours another company gave me a cheaper quote. I called the next morning (still not even 24 hours later) to cancel the policy. Their underwriting department, still had not reviewed my information. I have been driving for over 20 years. Over 30 days and several calls out of my day; to be told because I was “under contract” I was responsible for 10% of the entire policy. Let’s take a wild guess what amount would be. Before purchasing any policy with them, please ensure you received all quotes and you’re comfortable with what you’re about bro do.

Called TWICE to cancel car insurance policy. They apparently don't know how to do their job probably and STILL charged me and now want me to pay for insurance I didn't not consent to, or it will go on my credit. Way to bully the little people General. Not only did I have to pay for my new car insurance with a better company, but I have to pay for something I asked to cancel. Be VERY careful when picking a car insurance agency. These people are nothing but a scam. They are now threatening to put this on my credit, which I've been working hard to build. I shouldn't be bullied into paying for insurance I do not need. I've recently read hundreds of other people's reviews who are saying the same thing. Don't go with the General for car insurance if you don't want a lifetime hassle and obligation!

My vehicle was hit from behind by a vehicle insured by The General. The driver admitted liability and the investigating police officer agreed verbally and in his written report that The General insured driver was solely at fault. I filed a claim with The General and the assigned claims representative was essentially nonresponsive for over 2 months. Thus, I had to go to the troubles of getting an estimate, $4,706.19, and traveling about 30 miles to the county where the accident occurred to file a lawsuit against The General insured driver, who also lives far away from the courthouse where the trial will take place. Such defendant, The General insured driver, stands to be found liable for my damages and another $181.00 in costs that I had to advance.

Sending threatening letters to cut off insurance for a vehicle when we already paid it. Very rude over the phone, can't understand customer service people because they don't speak English. AMFAM is much better than The General Insurance.

They deserve 0 stars, the agents are not helpful, they do anything they can to avoid paying, and the rates are ridiculous! Our rate went from $54 a month to $274, and we didn’t have any accidents or claims. The agent had no explanation. They also refuse to tell you what your premiums are before the insurance renews, they just want your money. I would avoid this company unless you have no other options.

ZERO STARS. I am a, or was an insured driver of The Gen, a BMW to be exact, was stolen the day after XMas of 2022. I had spoken with on adjuster, then another one contacted me, asking for my bank statements and my call logs. I am still confused on what the reason is for them. However, the adjuster told me that the insurance policy wouldn't cover my claim due to a lapse. Then told me my business insurance would cover or should cover some expenses. So due to the 70% of my revenue is tax season, I am overloaded with work to do, can't continue to argue, call and go back and forth with two people, on top of gather all the things they were asking for, I was out of town when the adjuster called. I have already been set back.

I got into a accident, hit by a women running a stop sign. This at the Beginning of September. The General did less than nothing to help. Now they are telling me they are dropping the claim and closed the case. They discouraged me from getting a attorney, told me insurance doesn't have to pay for storage and to disregard a witness. Way to go General! I did more to resolve my case than they are. They just gave up! Do yourself a favor and bypass them all together. There is a reason they say The General is not a real insurance company.

Beware of this sleazy scammy terrible customer service company. If you want to be scammed and sent a bill years after your policy ends go with this company. This company sent me to collections a year and a half after I switched companies. They claim I owed them money for something that wasn't agreed to in my policy. They never sent a bill, email or phone call. Just sent it to a collection agency. Absolutely absurd to send a bill to someone a year and a half after they are finished using their services. This company refused out of good business to remove the charge. Even after acknowledging that they should be better about contacting people about bills and that they needed to change that policy.

The guy who totaled my car in January has insurance from the General. They contacted me to file the claim on their side. The claims rep has refused to accommodate my expressed communication needs and has FLAT OUT ARGUED with me SINCE JANUARY. After I requested contact information for his manager/supervisor (which he refuses to provide), he FINALLY sent over six simple questions he needed answered within a minute of me informing him of my intention to escalate and provide documentation to his supervisor.

I've been a customer for about 7 years, and I got into my first accident five months ago (the other party was at fault). I've received minimal contact from The General (basically all I was told is "you're not at fault so we closed out the claim on our side"), and they're difficult to get a response from when I've reached out. A couple of months of not hearing anything, I contacted my claims adjuster about getting my car fixed, and I was told to get a repair quote and send it to the claims department if I wanted The General to pay for it. I did so. I just got an email (several weeks after sending in a quote) stating The General can't do anything to help me and if I want my car fixed, I need to pay out of pocket or contact the other party's insurance company. Which I naively assumed had already happened after I initially placed the claim.

God forbid you get hit by their insured. You could have video evidence, police reports, and witness statements. I was told my video evidence wasn't enough, my witness testimony (an on site security guard that witnessed the accident) was biased due to the fact that we are both of color and their insured is not, and that my police report was "useless". They'll do everything in their power to avoid making their insured at fault or paying out a claim. I was also informed that their insured's collision liability amount was "too low to afford your expensive vehicle's damage".

Filed my claim for damages at date and time of accident, told that adjuster would call me shortly or within 24 hours, heard from adjuster 4 months later, sent photos over a week ago for the 2nd time, then another adjuster or appraiser contacts me saying he needed more photos of my seats and interior as if I'm selling my car. My interior in my brand new 2019 car has nothing to do with the damages on the outside. The other party wasn't in my vehicle.

It was approximately 2 weeks from when I had first gotten The General car insurance in 2019 and they contacted my DMV and told them my insurance had lapsed which it did not. This was during the pandemic so I did not know about this. I ended up getting pulled over and gotten a ticket for no registration as it had gotten revoked because of this. It took me 2-3 weeks to get this resolved because I had a hard time getting ahold of the DMV.

I got The General after I bought my 1st car and was paying a little over $200 every 6 months then one day I was stopped at a red light and some guy rear-ended me while I was Stopped. Well obviously it wasn't my fault cause the guy rear-ended me while I was stopped at the red light. So The General Jacked up my insurance to over $1000 every 6 months. Needless to say I went to a different insurance company. They shouldn't penalize you when it wasn't your fault.

Fastest, cheapest priced auto insurance I have come across in my search. I have looked into about 5 other major insurance companies and not only do they change your quote at the last minute, it's a long process to even get to the end. The app is so helpful and easy to use as well!

I call because I receive a renewal with questions. The first representative was very rude & act like I was disturbing her by asking questions. So I will cancel policy. Will not be treated like that when you getting my hard earn money. Thank you. I was put on hold by 2nd representative but hung up. Decided this is not where I want to spend my money.

Updated on 05/23/2020: THIS IS AN UPDATE FROM the review posted on 6/20/2020: This update review is regarding my last encounter with one of their customer support agent. As I stated before, their customer support is horrible, but today I got very lucky and had the opportunity to speak with a wonderful gentleman, Mr. **. This was the first time ever that I had such a pleasant experience with a customer service agent from The General that I had to comment about his service. He was extremely helpful, knowledgeable, and professional. He was out of the norm of their usual unfriendly, easily irritated customer service agent. He was definitely way over qualified than their usual mediocre (at their best) to the straight out rude other customer service agents.

If you set up payment for a date you have to pay it the day before. I payed my bill the day it was due now I face a 400 fine from my state for having relapse on insurance. They dont even offer vet's discounts for my state when other companies will.

Updated on 06/03/2020: So I posted a comment on one of their post about the price of their insurance. Basically the same as the review I put on here yesterday. Today I am blocked from commenting or messaging the general on Facebook for being honest about their rates and the extra cost of cancellations. So apparently if you don’t like the general and want to tell the truth they block you.

Charged my card without my knowledge and refused to resolve it via email, phone or chat on their site. This issue is still pending. Overall, terrible customer service experience with an untrustworthy company.

Never received noticed my insurance dropped me, I received an email 8 days after and didn’t get the “official mail” for almost two weeks after. They never sent me any notification and I was driving around without insurance for over a week; it could of gone very badly. Not happy.

I saw the ad for the General on TV. I didn't feel like calling several Insurance companies and repeating all my info, so with the ad I had seen several times on TV, I decided to see how fast and affordable this company would be and to my surprise, it was fast, easy, and affordable. I had to send them proof of insurance before and a payment and I was done. All the paperwork you need for the General is on their site and it's self explanatory for what you need.

I found their website to be very easy to use. They were very helpful and very efficient in starting my policy. The woman I worked with online was very helpful and patient in helping me submit all the necessary paper work.